Initially Shirley was very helpful, a few things that would make it more comfortable would be , paper towel in the kitchen, hand towels in the bathrooms chairs on the balcony’s and an cloths airier to hand cloths on, there was no iron or ironing board. The doors to the balcony where in need of new rollers as both flys screen and glass door where hard to use! The ensuite had mould in the corners. The TV was not set up with free to air channels and after making contact with Shirley she was less than helpful, we had a friend who was tech savvy try and get the free to air and he confirmed there was an issue with the TV . Shirley could have been more helpful instead of implying we where stupid.