We arrived at the apartment which is in a FANTASTIC location. Uninterrupted views of Darling Harbour and only a few minutes walk away. I was extremely disappointed with the cleanliness of the room. We arrived at 10:30pm, ready to have a shower and get some sleep when we notice blood on towels and stains on the pillows/sheets. NOT happy. I phoned the property manager (Arnold) the following day who then wanted to send his cleaner there who had a key to our apartment to replace the dirty linen. Did not feel comfortable with a stranger coming into our room where our luggage/belongings are whilst we were out so had to wait around until they arrived. Arnold apologised and stated "I dont know what to say - it is difficult to find good cleaners..." we checked out and recieved phone calls/messages asking if we still had the apartment key as Arnold's cleaner could not find it. I did not appreciate it being implied I kept the key (no use to me, I live in Melbourne) it should have been investigated more with the cleaner who it seems they do not have much faith in. As stated before, the location is excellent but we were so let down with the hygiene, cleanliness, professionalism and organisation of "The apartment service" and I will not recommend for anyone or myself to book through them again. I paid a cleaning fee as would any of their customers so I expect some sort of cleanliness when I arrive. NOT good enough.