Property and accommodation was represented accurately as photographed and to a clean and high standard meeting expectations.
However, we did not have a great experience overall. When booking we advised my husband had a service dog due to a disability which was agreed he would be with us and within the first 24 we received an accusatory email that he was not a service dog, based on neighbours’ feedback and complaint that he had dedicated on their lawn, which was not the case and in fact there were 3 other dogs in the complex which could well have done so. Instead of causing any issue as we wanted a peaceful and easy holiday by quoting discrimination laws and air bnb policy we incurred the additional costs and risk to my husband and rehomed his dog for the duration of our stay.
Unfortunately, this did not stop the neighbours coming to look through our window to ‘check’ on us making our stay very unnerving and uncomfortable being watched.
On our departure, we stripped the bed, cleaned and left the property with dishes placed in the dishwasher. The evening after departure again we received an email from the co-host Rubie in an accusatory tone that we have broken a bowl demanding to know what had happened. I explained that the bowl was in the dishwasher and not broken when we left, which later she provided photos from the house cleaner confirming this was the case something that should have been explored in the first case, however was still raised with Air BnB for compensation of $70, comparing to a vintage bowl on US ebay rather than the $10 green depression glass bowl that it was and the exact bowl can be found at many charity shops in Australia.
Overall Annie (host) was pleasant to deal with, but Rubie (co-host) is unmannerly and disrespectful of her income stream and I would not accommodate my family in any her properties in the future.