Prior to our visit we received an email informing us that the renovations to the apartment booked were unfortunately not complete and the apartment would not be ready. Vicki however offered us her own personal apartment which was an upgrade on the one booked and in the same vicinity. She did also offer a full refund. We were not disappointed. The apartment was fantastic, great location and fab views. Vicki was there on arrival to welcome us and show us around the apartment.