Oliver and the Furnished Properties team have much to learn about hosting guests. They come across as being inexperienced , inept, out of their depth and worst of all disrespectful to their guests and potential guests. Not the type of people normally associated with air b and b rentals.
Communication skills very poor to non existent. Disclosure of problems with the rental not communicated for example and then quickly advice we can get what turned out to be an inadequate refund given the circumstances. Dishonest comes to mind.
Attempted price gouging by the “team” when the word “party” was mentioned and subsequently surprise that a 73 year old grandfather was attending a beach birthday party ( house party not allowed) for his one and three year old grandchildren. Opps ! Did we misjudge. Back to the “ team “ to work out what next.
I think it is called “gaming the system “when one party takes advantage of the systems of another party ( air b and b) to access potential customers .