My Sister & I we’re due to stay at The Fern, but due to covid related quarantine mishaps with government departments, we were stopped from checking in.
So, in a departure from normal reviews after physically staying - I am reviewing the incredible customer service, outstanding compassion & clearly heartfelt understanding I experienced from Don & his team.
Everything they could do to help, they did. From very swift responses to each of my messages/enquiry regards if we could change dates etc,
to suppling a whole raft of documents proving the property’s Covid compliance status.
I will at some point stay at this property but for now, if you’re intending to book I can only imagine the space is kept & run immaculately to match the way I have been cared for.