I booked to stay here on a Friday evening, organizing to check-in after hours at 7pm.
Upon arrival, I found that my room card would not unlock my designated room. Upon contacting the person on-call, she unlocked my room only to find someone else’s belongings in there.
The young lady contacted the receptionist working that day to clarify, however they were unable to work it out and instead put me in a vacant room at the front of the building.
I assume this room was vacant due to its location. The room itself was clean, and reflective of the photos. However, due to its location right near the entrance, and the fact that it’s an old Victorian building, the noise from the street and other guests coming and going was constant. I checked on several occasions if the windows were actually closed it was that noisy.
Consequently I got around 4hrs sleep, only to be woken at 7:50 am by the receptionist, her vacuum, and guests checking out literally at my door.
I informed the receptionist of my experience on my check-out, to which she informed me she would speak to her Manager.
To date (1 week tomorrow) I have had zero response from the manager. I have escalated to Airbnb and they too are unable to get in contact with the manager.