Booked a room for my parents to stay temporarily, we can't check in the room until 4PM but when we arrived at the property at 4:30PM, we was super disappointed. The room is too small and not clean at all - dirt all over the floor, used toilet papers everywhere on the bed, used wet towels is putting everywhere on the chair, the bed is not yet made (blanket is unfold), the lamp is not working properly (on and off). I reported this to Ken and he said he will send someone to come tomorrow with no apology. However, my parents still have to live in a "dirty" room for 1 night. The location is great and convenient, that's why I gave 3 stars. However, If you look for some clean area, I would not recommend this place.