I called Ken and asked if we can check-in early, I was told we can leave our baggages at the hallway, then he said don't bother to call him again (so much for "feel free to call me...") you'll get an auto reply message on Airbnb that doesn't make sense and apologizes for the "inconvenience" more to that...
we got to the place around noon, have to wait till 4pm as the room is not ready, mind you, check out time is 10am plenty of time to get the room cleaned, the cleaner came at 4pm and that's the only time we were able to refresh. the place is full of shady people, where they go walk pass the hallway where our luggages sits. i felt uncomfortable leaving it there even with locks as we find something to eat outside.
this place is not ideal for family, especially who've been to a very long travel. it's only good for solo travelers and students, bunch of people, only has 1 restroom downstairs, no instruction on laundry machines, you have to wake up early to shower and beat everyone to it or you'll wait for a very long time before you can pee or poop. only good about this place is it's accessibility, it's close to the Berala train station (5 mins walk). there are plenty of restaurants and grocery stores, but far from Sydney tourists spot.