This was our second stay with Urban Holiday, but a new location. As with the previous stay, we enjoyed a high quality and spacious property, good amenities and responsive online team. The only hiccoughs on this occasion were around initial check-in:
- the check-in arrangements changed due to unforeseen circumstances but UH was not proactive in communicating this; we had to contact them from the front door when nobody arrived at the agreed time
- there is only one set of keys for a property that is listed as sleeping four, and it took some persuasion to get a second set.
These affected our lasting impression of the stay, but overall a positive experience.