A great stay overall. Norman was very responsive and understanding. Our stay, without our knowledge, corresponded with the buildings' electrical work, which resulted in long periods without power, people coming into the property, etc. Norman was very apologetic and kindly provided us with a refund for the days which were affected. The morning of check out, our flight got cancelled at the last minute, and Norman arranged for us to stay another night, which made what could have been a stressful day into a fairly easy one.