It’s a nice apartment in a great location but I would never stay here again. You have to go to a convenience store in Redfern to collect the keys (which is out of the way to begin with) the email that they send you to advise of this says you walk in tell them you have a booking and they will give you the keys from the lockbox - not the case at all. We spent over an hour trying to get these keys because apparently you need a code which we were never sent. Multiple times trying to call madecomfy to resolve this and we got an automated message telling us to talk to them online. When we tried to use the automatic chat box on their website it kept telling us our details were incorrect and so wouldn’t put us through to anyone. It was only due to the helpful kiosk worker at the store who was able to call someone directly that he found out the keys were not in the locked box at all but had been delivered in an envelope under the desk early that day. It was late at night when all of this was happening and I thought we were going to have to find emergency accommodation- really just not worth the stress/hassle.
Their customer service seemed helpful the next morning when they were open but too little too late I am affraid. Also you only get one set of keys with is frustrating given the apartment has capacity for six people. Also the air ons didn’t work in either of the rooms.