Basically the host responded slowly and had no intention of fixing the defects mentioned under Communication and amenities. However putting the specific complaints to one side, overall the apartment matched what we expected and in some respects was better.
A number of different people were mentioned during communication including Brock, Annie and Tam. I think also somebody else who I can't remember. This all left me with a sense this was an income generating exercise and the problems I've mentioned above didn't matter.