We didn't meet Tim/Helen as this is part of the hotel/apartment. The reception which is 24/7 where they keep the key. The apartment is facing the entrance of Chinatown, so you do expect busy traffic but there wasn't any problem for us to sleep. Everything as described but the facility is dated and need a new fresh paint. There is no coffee machine or tea; no salt and pepper, no dishwater cloth, so we couldn't wash any dishes or let alone drying it as there wasn't any dish rack. The washroom is old and the handlebar is completely off the wall. there were hole in the ceiling and shower head was leaking. The windows were open when we arrived, we didn't think it was a good idea as many restaurants are around the area. The carpet is old and need to be stream cleaned. There isn't any storage for clothes.
the white cabinet from the picture was locked so it wasn't available.