Checked in at 1PM as agreed with Vivian. Got house keys and could not get in as there was a safety door chain latched from inside. That was the last thing i needed after driving for 7 hours with my family and elderly parents. Waited for 2 hours before someone came with very little English and accused me of locking the door from the inside. I told him I have not entered the house at all. Finally, Vivian offered me another house in Kelly Ville. I had to cancel my 2.30PM appointment and mum had to administer her insulin jab inside the car (totally inconvenient). Vivian was polite during the ordeal but she should have checked these things thoroughly before moving anyone in.
Couldn't complain about the other house, but felt like I ordered Peking Duck and was given pork chop instead. They never gave us the wifi password until the day we left..Felt very disappointed with the whole thing.