The hotel is in a great location and room was very clean and spacious. However, we arrived at 3pm for check in but had to wait 2.5 hours before the room was ready. There were quite a few guests in the same situation.
We were offered an extra hour to check out, but this was only after we spoke to the manager a few times. We understand that they were short staffed however we felt like we could’ve been compensated more for the inconvenience caused.
If it weren’t for the late check in, it would be 5 stars.