Charles was an exceptional host, always responded to our queries and willing to assist with our requests. Upon arrival, we were allowed to drop off our luggage and do a late check out. The location was perfect as it was accessible to train and bus, with Woolies just a minute away, popular cafes and restaurants around the area. We had some of our friends to drop and pick us up at times and used Woolies as our meeting place (they also admired the place and were amazed with how the renovation turned out). We loved everything about the place, especially the small details on the interior, fixtures, modern and space saving bathroom, brand new appliances, plates and cutlery, especially the hotel quality beds and linens. They even have a garden with chilies, kale, etc which guests can pick some. They also have Filipino staff who were very welcoming and hospitable. This place is highly recommended and would give it 5 stars.