This is my first bad review but the experience at this property was so unbelievable, I feel compelled to write.
We arrived to a flooded kitchen and a foul smell. Upon closer inspection a number of other things became apparent: a leak under the bathroom sink, a layer of grime on the kitchen bench, filthy cupboards and door handles, grubby light switches, rusty hairdryer, stained rug, marks all over the dining chairs, stained pillows, mouldy windows and general grime all over the apartment. There was also a furniture delivery on the balcony that had clearly arrived and never been built. The bed was on wheels (on floorboards) and bed head not attached to the wall, so as soon as you sat on the bed the bed head fell onto you.
The apartment was unliveable!
We attempted to contact the host but they were unresponsive. We made contact with Airbnb who ‘investigated’ the situation and after a couple of hours issued a full refund and offered a voucher towards a future booking. A refund was the least Airbnb could do after we lost hours of time dealing with the situation and trying to find last minute accomodation elsewhere.
Later in the evening someone from Made Comfy called and did not convey any regret or shock at the situation. They made no attempt to correct the issues or assist in any way.
We were appalled a place in this condition could be listed on Airbnb and have lost confidence in booking with Airbnb again.
We will be avoiding any place run by Made Comfy in the future.