I could not believe how poorly looked after this place was. We turned up to find bed not made, dirty towels, filthy kitchen and bathroom. Told the cleaners would come the next day. But the place was generally filthy and, even after a clean on change of occupant, there was no way we were going back. The photos we sent to Airbnb were sufficient to get a full refund and some compensation. The place has a cracked window, a window that wouldn’t open, a loose and unsafe balcony rail that I could have easily pushed over, lots of clothing in the cupboards and was generally grubby and horrible. It was like someone was living there and had moved out 5mins before we arrived. I have always believed that hosts will make an effort to ensure a welcoming stay - the exact opposite applies in this case. After arriving we did speak to the host but they were extremely unhelpful. When I mentioned the balcony their response was to say don’t lean against it then!! Overall, this was a shocking experience.