Geoff was very responsive and pleasant-Thank you Geoff -But unfortunately the place is far from how it is advertised.
It is NOT a loft. It is NOT brand new. It is NOT "gorgeous/sublime/exquisite" or "comparable to the finest boutique suites".
It is a damp cold ground floor studio in a very old unkept building with very steep steps (no elevator). The bath is unusable, linen dirty & there is no shampoo/conditioner/candles/tea/milk/closet/storage. The windows are filthy & there is some kind of leak/drain behind the bed head trickling/pouring water all night - (It was not raining outside) Smells strongly of mildew/mould.
Less flowery language emphasising the "stunning custom-made" features and a little more care and actual finishing touches would perhaps have helped bridge the gap between expectations and reality.
I'm loathe to write a negative review, and never have before, but this was a long-awaited and expensive xmas gift for my partner and I am just embarrassed