The location of the property close to great restaurants and a train into the city is its positive along with the easy check in through a lockbox. The main negative is that it is infested with cockroaches. For example one evening I returned home to three, 5+cm long roaches in the kitchen - one on the bench, one under the dishwasher, the other under the fridge. I raised this with the host, including sending pictures of the five large cockroaches I had killed so far and seeking help with either fumigation, a move to a different property or a refund - they did not respond for two days, when they responded they said they would send a maintenance person to the property but this did not occur. I left early because it was too uncomfortable to remain. I understand that such things happen but the complete lack of response when it was raised is completely unacceptable to me.