I booked this penthouse but we didn’t end up staying in it, Amber some weeks before our trip notified me the penthouse was not available and offered and master room with ensuite in another building on the same complex.
At our arrival to this other standard 3 bedroom apartment everything was with dust, floors not vacuumed or moped (hair everywhere) and kitchen was not clean at all plus not even a teabag or coffee was available, nothing at all. It looks like someone lives there full time but it is not Amber (not sure) and that person is not a clean person (common areas as said very dirty) but also the master room and bathroom looked like never been cleaned. Bed had fresh lining though and mats in the toilet were clean (apparently they just change the necessary lining but don’t to any cleaning) shower was dirty, etc.
On the following day Amber sent cleaner and things looked a bit better (not great vacuuming though, I still found heaps of hair on the mat around the bed) and no supplies were left in the kitchen at all.
I got $47 refund (still in process with bank) but still don’t understand how the penthouse was not available and we end up staying in this other place not very clean. I was not given a link for the new place so Noh sure if there is a listing or not on Airbnb for it.