Although during our 6 week stay we never met Kurt this was never really a problem. Our room was okay. The kitchen and bathroom could use a good cleaning and our room as well. On arrival there has been sand all over the floor and lots of rubbish under the beds - not very nice. The place is close to the bus station and has a good connection to Central Station. An IGA is close by (although pretty expensive) as are various other shops. Eastgardens approximately 20 minutes away.