Lucy was always quick to respond and very accommodating of requests. The setup of the house is as advertised and it is a great retreat - plenty of space and a beautiful spot near the beach, with great views. Feels very secluded though it is close (short drive) to shops, cafes etc.

Useful instructions for things like entertainment system were provided. The entertainment system (cable TV, netflix etc) works through the wifi so not always quite fast enough reception & the system is a bit clunky, but adequate.

A couple of slight annoyances were (1) no bathroom on the main/top level where you spend most of the time, but there are multiple bathrooms on lower levels, and (2) lack of outdoor furniture on the outdoor areas that face the beach (there is on the front porch). However, there are numerous different spaces to utilize so not a huge issue.

All in all, a great house for a short getaway.