Tom was very welcoming - he contacted me with directions and was very helpful answering my questions. The apartment was just as he had described it, fully equipped and clean. The appliances are a little dated, but they all worked. The location was TERRIFIC!!! A short walk to the light rail station and Darling Harbour and the ferry, a shorter walk to the bus stop on Harris Street... Several convenience stores nearby - but there were coffee and tea and many other items in the cupboard for us to use right away. Wifi was EXCELLENT. A CHARMING "historic" building on Pyrmont Street. We LOVED it!!! The renovations happening all around did not bother us at all. Thank you, Tom, for a great ten days in Sydney :-)