Tom was extremely prompt and reliable with communication from the first contact, (a last minute booking), and he and his family were also very flexible with our late evening arrival, and generous with our check-out time.
The location of this property is wonderful - a bus out the front door to the city, and multiple buses to a variety of places in Sydney only 5 minutes away also. The area is extremely pretty with lots of gorgeous old terraces and felt very safe. The nearby Five Ways and Oxford Street had lots of great eating options, a gourmet supermarket & cafes etc (as well as fancy clothing boutiques etc if you are looking to shop).
The house itself was perfect for our needs, everything like TV, internet, aircon etc worked well & easily, couches were comfy, and there was a large bookshelf with a range of interesting books if you were in need of a book to read! Tom's parents met us on check-in & live upstairs, but the apartment is completely self-contained and felt very private. The check-out process just involved leaving the key, so everything was really easy. Would thoroughly recommend this property for a stay in Sydney or Paddington, for business or holiday!