Ramy was very welcoming and provided us with useful information. As soon as we arrived he was there to fix up a problem with internet and phone, which gave us unlimited wifi and calls to the UK - just what we needed as my sisters visiting from the UK were with us.
The apartment was exactly as described, a great location and just about everything we needed was there, even a nespresso coffee machine and a bottle of wine in the fridge! We had a lovely time. Unfortunately the pool was closed for maintenance during our stay, but we had so many things to do that it wasn't really a problem. A small inconvenience was that there was only one security swipe tag for getting into the building, so with 5 people we had to co-ordinate our comings and goings. Apart from that, I wouldn't hesitate to recommend this apartment.
Thank you Ramy.