Keris and Arnold are very helpful and the check in process was a breeze - Arnold even had the keys delivered to my friend so that I could pick them up there. Clear information and instructions were given so that went well. Keris and Arnold are from a property management company and don't own this property, so I don't blame them for my experience. The property: the pictures in the listing are the actual property, however taken by a very good photographer and taken back when this apartment was still in decent shape! Upon entering the apartment, the first thing that hit me was the very unpleasant smell. This was even worse in the bathroom, soon after I found out that this is because of a leak in the pipes under the sink that has been leaking in the wooden bathroom furniture for a while. Arnold advised me this has indeed been there and the owner is aware... the silicone by the bathtub is brown, I went to buy bleach to clean it and bought air refresher to mask the smell. The bedroom had 2 broken bedlamps on each side - 1 even with the bottom part of the light bulb exposed which is a risk to get electrocuted. There was a bedspread in the closed that was brown of dirt and had bloodstains on it. The kitchen was functional and probably the nicest feature of the apartment. However the pots and pans were all unusable as they had been burned and were all black on the inside. The inside of the cabinets was dirty and above the stove the cabinet had grease inside. Walls around the property had dirt and stains on them. The living room furniture was in poor shape, pillows had cigarette holes. All of these issues were immediately reported to Arnold who apologized and advised he was going to get back to me the next day as there was no other option for that night. He showed up the next day with a cleaner to do another deep clean of bath and bedroom, the dirty bedspread was removed and the pots and pans were replaced by 1 tiny set of pans (not even half of the pots that had to be replaced). Bedlamps were left and I was told that there was only 1 other property available, however if I didn't like the one I was in right now he would not recommend the other one as it was in even worse shape. He also advised that the owner is aware of the leak, and that the owner "knows what he owns" but since the apartment is in such great location and it's always sold out, the owner is not in a hurry to do improvements and fix it up... Keris also called and offered to drop the cancellation fee if I wished to move out. And so I started looking for a new place, I could not stand the thought having to stay for 1...