Check In via the lock box was a difficult process. The lock box was hard to locate due to multiple lock boxes on the window bars - then once located the lock box was broken and didn’t unlock the key. After a lot of wiggling the lock finally released
On top of this we had booked the air bnb for 4 people and the 4th bed had not been made. In addition to not being made a dirty sheet was still on the bed. We rang air keeper as soon as we identified this and asked for clean sheets to be provided that day. Airkeeper asked us to send through pictures of the bed and sheet, which we did but no sheets were ever delivered. we had to make the bed up with random sheets we could find in the property.
In addition to this not all the towels were clean so could not be used.
Finally the Wi-Fi at this property does not work, this therefore means the tv is not usable. The iron is also broken so leaks water when using it.