Upon arriving at 5pm I wanted to have a shower before dinner and there was absolutely no hot water. One of my sisters had flown in earlier in the afternoon and had had a shower and said to me it takes forever to come through. Well after 10-15 minutes I endured a freezing shower as did the three of us the preceding two mornings. Also the big window at the front is not sealed properly and the wind blows straight off the harbour in it, hence the two of us that slept on the sofa bed (also very uncomfortable) suffered a severe lack of sleep deprivation as the noise of the wind whistling in was unbelievably bad. This window needs immediate work to seal it properly. Two dessert spoons actually were in the drawer with, what appeared to be, dried green leaves of some sort on them, massive amount of dust behind the bed also (this is where the power point is) all in all it was a disastrous stay apart from the beautiful view and proximity to the ferry. I messaged that there was no hot water and got a msg back something to the effect "did you mean today" well I was at a funeral and didn't reply for hours but of course I meant today. I actually just spoke with Brody (seems to be the cleaner/mgr) who has suggested that one of us turned the hot water tap off under the sink, she actually hung up on me after accusing me of having extra guests (8 x cold showers= 2 x arrival pre dinner, 3 x morning before attending a funeral, 3 x next morning prior to long trips home for all of us). Most definitely NOT and we also looked everywhere for the system and did not see a tap under any sink involved with the hot water system. I respectively request you consider my claim as, we are in no way to blame for any of the problems encountered. Regards Lynne Bonser