From the beginning, Rita was very accommodating. Rita provided a thoughtful and complete list of activities and places to see in the area before I even arrived. When I checked in, she was kind enough to meet me and walk me through everything I needed to know about the building and places nearby to eat. The unit is absolutely beautiful. Not only is it stylishly decorated, but everything I needed was available. Rita thought of the little things - from smartphone cables and power adapters for my US cords to a lovely little gift basket snacks to get me going before I had the opportunity to visit the store around the corner. Sydney is a beautiful city and I was able to enjoy it so much more under Rita's guidance. I look forward to staying here again during my next visit to Australia!