The customer service was poor. I was asked to email my credit card details and ID which is not acceptable from a privacy and security perspective. The picture on the website is not the actual apartment we were allocated. It was significantly different in terms of how it was decorated and had a substantially smaller outdoor area and smaller table. Apparently it is the only apartment with the large balcony. When I expressed concern about this I was told that they weren’t responsible for how the apartment was advertised by AIRBNB. I explained that advertising is actually their responsibility and not the AIRBNB platform, I was told by the receptionist that she” did not like my tone”. When I explained I wanted the large outdoor area and table as a few of us are working from home I was asked if “I really intend to work outside in the rain”? Eventually I was provided a discount off the nightly rate. I would carefully check which apartment you are actually getting and expect some attitude if you question anything.