The most appalling Air BnB experience.
Naked wires, showers that spray onto the ceiling into the lights, a spa bath that leaks into the downstairs apartment, no internet. A completely different experience to how this accommodation is described on the internet. They were late to give us our checkin information - that should have signalled the disastrous time we were about to have. We started requesting assistance on Day 1 of our stay. We were met with 'Thanks for the email, we are looking into this for you' repeatedly with NO discernable care or concern for our wellbeing. It took nearly 10 working days to get any movement on our concerns. Instead of being appreciative for a long term booking during a pandemic, when we tried to up the ante, (i.e get a bit cranky) as lets face it - everyone needs the internet to communicate with family, to do their jobs, to order groceries in a pandemic, and also - its nice to be able to bathe! - we were told 'we manage a lot of properties, we are getting to you'. The sheer lack ofconsideration for our situation in their property was absolutely mindblowing. Not to forget how incredibly dirty it was on our arrival. Never again will we book an Alexandro home.