Cannot stress enough how much I do not recommend this hotel. The incompetence of the reception staff is unmatched. Booked for two nights, arrived friday. I forgot my ID in the car. It took me 30 mins to retrieve it due to a broken foot, and in that time, they canceled my booking. After me saying i was going to get it, and they agreed. I was honestly astounded. No refund for 5 days. No room for the weekend. A simple sorry is all they could offer for this huge blunder, wouldn’t give me a new room or booking as i couldn’t pay for it, since they refunded my money to air bnb and I didn’t have the room i paid for, nor the money i already paid. Overall it was a horrible stressful experience, absolutely lost control of my anxiety & trying to organise weekend accommodation on a moment’s notice with no cash is something that would never have happened if i didn’t book at Metro Aspire Hotel.