Checked into a dirty house.. Beds were slept in, wet towels, messy kitchen from previous tenants. I called and was told they would get back to me. 1 hour later I called again, was told they would get back to me. Another hour later, I called AGAIN. I was told at 6:30pm on a Friday night we had to find a place to stay as cleaners would not come until Saturday. We could not find anything available around. We washed the bed sheets ourselves so we had somewhere to sleep. We were told there would be a refund for the night ($251)
However I was refunded only $175 and was told I had to refund THEM back the $75 because it was a mistake! This was after chasing them up and messaging for a week.
Every time I’ve made contact (calling or via app) has been a different person who give different answers to the last. Communication is extremely poor and I would not stay again with this company. Really disappointed