Unfortunately the cleanliness was unacceptable and I cannot recommend this property as this had not been professionally cleaned prior to the stay. The kitchen was dirty, the cutlery had to be rewatched before use as they had old food and was grimey. The microwave was dirty and overall the kitchen had to be cleaned before we could use it. The bathroom was mouldy and obviously very dusty in the vent. I ran a cotton bud on the bathroom sink and a red mould came off so the bathroom could easily be cleaned if done correctly. For the premium price paid the cleanliness was very unsatisfactory and did not feel covid safe at all. I contacted Gail privately to let her know the property wasn’t clean and sent multiple photos, however her response was rude and dismissive.
We stayed at this property for a family Christmas with my parents staying from region to see my new baby they had not met due to lockdowns. We were a little early for check in (1 hour) which Gail was obliging however the property had not been professionally cleaned that day as we checked in late in the arvo. We paid a premium price, and overall the property was overpriced and dirty. Disappointed and did not need expectations.