Absolutely horrendous experience.
The host disappeared so we were never able to checkin and Airbnb were polite but useless in addressing the situation despite me raising my concerns weeks prior to our booking. They consistently told me to be patient and wait.
Ended up having to book a hotel last minute and searching for a new place having to almost double the cost of a similar apartment. It was the week before Christmas so everything was at a premium.
This experience has cost me $4000 and untold stress.
So never again!!