This is my second time stay in the Ultimo Hotel. Now, the Ultimo is in my Black list. I lost my property(makeup bag etc) in the hotel room. The only person who enter the hotel room is housekeeping. The Ultimo insist that housekeeping did not touch my makeup bag, they give the reason is that housekeeping only stay at hotel room 5 mins. Arguably, 5 mins is enough someone take a packed bag. They are try to make compensation but they show the attitude that I am the lie person. Excuse me! I refuse the compensation($300). It is not about money now!
I already report to the Airbnb. I take responsibility for every word I said. The housekeeping is lying, because my make up is very big( around 30cm * 30cm ) the housekeeping said that they did not see or touch it! The manager said they did not know why my makeup bag is disappearing, many time ask me “ did you search in the room or your bag?’ The fact is that the manager is already helping us searching the room. She could not found my makeup bag either.
As the Host, the Ultimo show the bad attitude which is very disappointed!
You know what I don’t accept any compensation now. The only thing is that I want to disclosure the facts!
I have good history on the Airbnb. This is my first time to complainant a hotel publicly. Three years ago, I did have a good stay experience in the Ultimo, therefore I recommend to my friend and post a “accomodation recommendation in Sydney” on Chinese social media(小红书）.
真的是间很糟糕的酒店，东西丢了就丢了，入住的时候请把所有物品锁在行李箱里。