House in Ryde was really nice and all ok..but the problem was that I booked a completely different house elsewhere for 8 nights, got notified an hour before check in that I couldn't stay there. (All paid in full days prior) Got moved to a house in Ryde for only 3 nights. That house was great but I booked originally for 8 nights. This was all due to Ken's IT problems but it ended costing me a few hundred.