Plus points: good location, fairly easy check in, clean apartment
Negative points: no wifi, no longer "brand new", apartment flooded when it rained, communal hallways in the building were not clean
Initially I felt quite positive about my stay as Alexandro Homes were very communicative. The apartment was easy to find and well located. Check in was smooth using the lock box at the front door. The hallways and stairways to get to the apartment were quite dirty, with dead bugs (e.g. a cockroach) and clumps of hair however the apartment itself was quite clean. I wouldn't say it's "brand new", the cushions were a bit stained, there were scratches on the fridge and chair and two of the pictures were missing from the wall and were left in the wardrobe.
After checking in I tried to connect to the wifi. I had a video job interview lined up for my second day of my stay so wifi was critical for me and the main reason I chose this listing. Despite finding details of 3 different wifi networks in my welcome email, welcome pack and a card in the wardrobe, none of the networks were working. I contacted Alexandro Homes who asked me to try several different things including finding the router in a cupboard downstairs (which was locked and I didn't have the key) and sending them photos. I eventually managed to do all of this but no solution was made. After having to cancel my job interview at short notice, I contacted Alexandro Homes to ask for compensation for the lack of wifi, and was completely ignored on this topic after this point.
Overnight on our second night there was rain forecast and we woke up to a big puddle on the floor at the end of the bed. I used a spare towel to soak it up and help block the hole and contacted Alexandro Homes again. They took a while to respond and then just said "we have forwarded your concern to our team and hopefully can get back to you tomorrow", offering no solution in the meantime (and they subsequently never sent me another message, not even at check out).
I've stayed in quite a few Airbnbs and would say this was unfortunately one of the worst as the listing did not represent reality and the management was poor from a "professional" host.