A very disappointing stay. The floors were dusty and gritty and the rollout bed had dirty sheets with what looked like dog hairs on them (to which John responded quickly). The exhaust fan in the bathroom didn't work (no reply from John to two SMS) and there was no rail or hook in the bathroom for towels, nor anywhere to put soap in the shower. John said he would refund the cleaning fee but this has not happened.

Also we were charged $199 more than quoted, which we tried to sort out with Cathy before arrival, to no avail. At checkout we showed John our paperwork and discussed it with him and he agreed we had been overcharged, said he was "not trying to rip us off", he would sort it out but to give him a couple of days to organise a refund. He also thanked us for leaving everything perfectly clean and tidy. After 8 days we have not heard from John or Cathy.

The flat was well-appointed with modern equipment but was not functional. The outside setting, while looking nice in the photo, is in an area at the back which is shared with two shops, a large number of rubbish bins, clothes lines, old household fixtures I presumed were ripped out of one of the flats and next door's dog.