For all our AirBNB stays so far we have always given a 5 star review, but to say this stay was 5 star would be blatantly lying. It was, by far the worst AirBnB we have stayed at, and we have been to many all across Australia. You really have to have more pride in this to be able to list on here I think. If something is advertised, it should at the very least have what is listed.
I thought AirBnB had a cleaning procedure protocol in place, which to my understanding is a deep clean after every check out. How are we charged a cleaning fee in this state?
* Stained carpets, furniture, (inner sofa disgusting)
* Furniture is bad shape, looks like you have just picked them up for free off Gumtree and thrown a few minimal pieces in there. If this is the case, these should at least freshened up to be presented to guests.
* Shampoo in shower has obviously had lid left open while somebody having a shower, and it was runny with somebody's dirty shower water. YUCKKKKK!!! We had to run down to a supermarket and grab some shampoo before we could take a shower.
* Dust everywhere, obviously has not been touched in a very long time, like top of fridge is eye height, how hard could it be to just give that a wipe. as soon as you move any of the furniture, piles of dust on skiting boards.
* Dishwasher not working
* on the last day we had to do washing, and realised there is no laundry detergent or softener, so we had to make a suitcase full of dirty clothes to bring back up to Brisbane to wash.
*No basic tea or coffee, I have never seen this anywhere in my life, even in remote run down motels I have stayed in, even backpackers. How hard could this be?
* Pests in apartment, I had already texted through the picture of the cockroach climbing up the wall on the first night.
* Apartment in very bad dirty state in general. walls all scratched up, furniture scribbled on, which in all fairness could probably be cleaned with a good wipe down but this is probably too much work for you. just let the guests stay in like that. Punch hole in door covered by a poster.