I was so disappointed by their service as they cancelled on me literally 30 minutes before check-in time on 1st of Jan. They called me and said they couldn’t find a cleaner for new years day and wouldn’t be able to accomodate my reservation anymore. So I asked for an alternatives such as free or a discount for next stay but they said they wouldn’t be able to provide any of those. It was also very difficult to find a place on the new years day, we had to sit near a train station for 3 hours to communicate with airbnb support and find a new place.
I messaged the assistant again saying that this wasn’t acceptable and felt that it is appropriate for them to cover the gap of cost for the next cheapest accomodation available. They ghosted me on this message and still not getting back to me.