Julia was lovely with her responses, but the apartment was sub standard. It smelled terrible (cigarette smoke), the towels were thin, old, cheap and in need of replacement, there was no tea/coffee, two keys would have been good for 4 people and the balcony was dirty. Other BNBs I have stayed at have been more comfortable and have had touches (not Kmart inspired) that have made me feel like I am on holidays with a small degree of luxury. Unfortunately this one was not one of these.