A good location and property spoilt by IT problems (wholly Host made: router disconnected and wrong access codes, but we had to work that out for ourselves), failure to provide details for access system to garage, broken top floor window, holes in window screens that open the apartment to mosquitos and a couple of cockroaches (yes!), and poorly laundered towels (stained). It just needs some proper care and maintenance. Value for money: poor. Communication: excessive emails and messages - but when we tried to make contact with MadeComfy, well ....