There was a broken bed upon arrival and there was no effort to rectify the issue. I requested a refund which was not responded to even after the host said she would do something about it. The listing is inaccurate as there was no access to the pool and the host said they didn't know and apologised and said they would update the listing. They DID not update the listing and continues to advertise access to the pool. This is run by a company not a homeowner so I feel that it has completely lost the AirBNB feel as they take no pride in their service or home that they rent out. It has definitely left a bad feeling after staying there as we paid a lot of hard earned money.