Lena and was friendly and helpful. Being very responsive to us. Location of the unit is also just 10mins walk from the city. But we did face some dissatisfactions. Beds and pillows should be replaced. It was not comfortable at all. Wires from the tv and extensios were a mess. Balcony is unusable and unhygienic. It was filled with bird droppings. We encountered cockoaches over 2nights. We couldn't take it any longer and had to move out, out of concern of health and cleanliness.