We had a booking with this airbnb. We needed to be in Sydney for a funeral.
Due to Covid restrictions the funeral was cancelled , literally the day we were heading to Sydney.
Because of this there was no way we could have notified the host any earlier.
Even though our host was lovely, I think given the situation of why we needed to be in Sydney, myself and family felt very disappointed and thought it a little unreasonable that we still needed to pay for one nights accommodation.
We understood the cancellation policy and that people need to make money... but we do believe our situation deserved some careful consideration and compassion.