This was the most terrible airbnb experience from both the host and Airbnb customer service. Firstly, even after accepting the offer 10 hours prior to check-in time, the house number was not mentioned on the confirmation mail. I tried contacting the host so many time but did not receive any response. After waiting for more than 45 mins, I contacted airbnb to request address, they also did not give me the address and told me that they will contact the host and need another hour of time. Even to cancel the booking, they need one hour time or I should cancel according to the house cancelation policy, according to which I will not be refunded. I was in such an urgency that I had to rush somewhere and this is the type of customer service that we receive from airbnb. I asked them to cancel the booking asap as I was rushing for something and the cancellation is something which wasn't my mistake, but they were never ready to listen and was rude during the call. My reservation with ode was finally cancelled by Airbnb after an hour, and we booked another room urgently, and after a day, the host is claiming that she hasn't cancelled the appointment and it was a mistake. Never book this room with Ode if you want a communicative host.