2 of my boys were in Sydney for the first time from country WA. I was impressed with the info they were given by the staff about what they needed to know for an easy stay - laundry service, post office location etc. Their stay was stress free because of the staff. My thanks to 28 Hotel for treating my 17 and 18 year old sons with respect on their first trip without Mum and Dad. I will be recommending the 28 to anyone who needs a centrally located stay in Sydney.