Anna was quite prompt in her responses to us with easy check in details and easy access to the accomodation.
We unfortunately did not enjoy our stay at the airbnb. When we first arrived, we found the property to be unclean. We had to purchase our own products and spent an hour cleaning before we were able to unpack and relax.
We contacted Anna to ask if the cleaners had been in. Anna explained that she had been looking for a new cleaner but was facing difficulty finding cleaners, however the combination of herself coming in after to check on the cleaners work had been successful with a cleanliness rating of 4.8.
We emphasised that the 4.8 rating was why we chose her airbnb to stay at. However, we were happy to send through images of what we were referring to regarding the cleanliness of the property.
We were also notified last minute that one of the toilets were broken and was unable to be fixed until a week after. We were ok with the circumstance at the time given we had little choice given the time frame prior to our flight.
We also asked if we would be reimbursed for the inconvenience so far but received no further correspondence on the matter.
We tried using the cleaning equipment available but the vacuum had dust blocking the nozzle as well.
The combination of 6 individuals guests for the stay sharing two bathrooms (one was an open space ensuite within the bedroom) and the other a small bathroom - toilets enclosed in each.
We want to mention that parking was not too difficult on the street but we had a kia carnival which could only be parked on the street (2 hours at a time).
Wifi was also not accessible during our stay. At this point, we didn't bring this up to Anna as we were unsuccessful with raising our previous concerns and did not feel comfortable bringing up further concerns/issues.
As we had a longer layover and an extended stay for this trip, we needed the airbnb to be comfortable and a place to rest and relax after a long day of travelling. This may be why our stay was more impacted and why the cleanliness and availability of amenities was of importance for our 5 night stay.
We have provided feedback to Anna which we hope she takes on board. If all these concerns were addressed, we are sure the stay would be a comfortable one for future guests.
We will mention that the location is excellent and was accessible and close to many of inner CBD locations that we wanted to visit.