Thais was very flexible and communicated so well with us. We absolutely loved this loft and immediately felt at home in the space. The layout of the loft is great in that you can be in the kitchen cooking, and not hear anything in the bedroom area. The outdoor living space is a great addition and we spent time sitting out there admiring the beautiful Autumn trees that surround the building. The photos are very accurate of the property. The bed is extremely comfortable, shower/bathroom is very clean and updated, and same with the kitchen. When we are back in Sydney, we would love to stay here again!