I've stayed in hostels before and this is definitely a wonderful step up. However, after four nights I am in so much pain from the very soft bed that I can hardly breathe. Plus, the bed wasn't made very well so the bottom sheet always came undone. There was a very large clump of hair in the bathroom caddy. The floors were very dusty. We could only find one spoon. There were no tea towels and hand towels in our room would have been fantastic. However, being just across from Central station and having so many buses outside and nearby makes this a very convenient stay. Ken was also fabulous, first sending instructions on when he had promised and secondly responding quickly to any questions we had. Would more than likely stay here again, especially if the mattress was firmer and had any sort of support.