We booked quite close to the date of arrival and Joel was very good at responding quickly to our request to stay at his property and to have it ready for us when we arrived. The arrival instructions were very clear and we had no issues finding the house or entering the property. The location is fantastic and the price we paid was very good for being so close to the city. This was our first time using airbnb and overall it was a good experience. My only criticism is that the house was not up to my cleaning standard, even though a cleaning fee is part of the breakdown costs and a cleaner had supposedly cleaned before we arrived. But apart from that, it's a good house for a family (although probably not very baby/toddler friendly as there are a few large steps inside), has a great outdoor pool & deck area (would've been great to have had a BBQ though) and would recommend if you want somewhere to stay that's close to the city in a good neighbourhood and is affordable compared to other city accommodation.