Megan, the staff member was great to communicate with and very helpful, also easy to get hold of when you wanted assistance. Great location, but the room could do with a refurb, it is quite dated (room 803)….also being an Airbnb it missed a few nice touches that the majority of air bnb's provide, like tissues in bathrooms and extra toilet paper etc. The room didn't have any of that extra Airbnb touch at all. (not that that was a 'major' issue) Most of the coffee cups in the kitchen had stains on the inside of them - I cleaned a couple, and the stains came off ok (I'm a bit OCD in the kitchen). The photos of this unit came up a lot nicer than it actually was (which you find very common when booking accommodation !!) Overall we had a good stay and we would stay there again as its a great location, right across the road from the beach.....thanks Raewyn