As our first Airbnb experience, we did not really know what to expect - but I have to say, we were pleasantly surprised! From the get go, the experience was hassle free. Tommy was easy to communicate with at all times and would reply quickly. As we were travelling with a 1 year old, Tommy offered to provide a portacot, which was set up in the main bedroom upon arrival. There was no fee for this (unlike many hotels). We also appreciated the little extras (milk, bread, toilet paper, tissues, washing detergent, laundry powder, salt/pepper, butter) all provided to make that first day/night that little bit less stressful. The beds were extremely comfortable, the view of Darling Harbour amazing and the location of the apartment was excellent. As a family of 5, we thoroughly enjoyed our stay and would definitely stay here again if ever travelling back to Sydney. Would highly recommend to other travellers.