We stayed at Hometel's for three weeks.
The check-in procedures were way too complicated but we got it right.
We thanked for the early check-in!
Unfortunately we did not find ourselves home. First impression was not good. The basic amenities were not enough. 8 toilet rolls, 4 bath towels were provided for 3 weeks stay. Though the host was first trying to charge extra while we asked for more toilet rolls, he then listened to us and offered more for free.
After two weeks of stay, we found it was too inconvenient to access the property with just one set of keys and we asked for another set of keys. The host was asking for the "delivery fee" of $40, which is non-refundable. We did not want to pay and so we stick with just one set of keys, everytime I gotta pick up my hubby from the front door, leaving my kids at the property, sometimes under the rain. We should have requested the keys in the very beginning instead.
Location was perfect, it was about 7mins walk to Hurstville Central. Shopping mall, many shops and restaurants around. but we concerned about the safety and privacy issues. We found the smoke alarm covering a cling wrap, the power socket in the kitchen fell apart, 2 pieces of the curtain blind in dinning area were missing.
The host seemed friendly but we felt like he was just running a business. Whenever we asked for something basic, there would be a charge in return.
I have been an Airbnb member since 2013, I was always so thankful to have met many super hosts over the years, never had any complaints or disputes. However, I'm sorry I have to give out a not so positive comment this time.