Terrible check-in experience. We booked the Airbnb knowing that we had a secure underground carpark (as written in the property description) for our rental car.
But when we arrived, we received one set of house keys (between the four of us) in the lockbox and no parking fob.
I tried calling the MadeComfy team and after several attempts, one person replied and said they didn’t know what was going on either.
Turns out the previous guests lost the parking fob and the owners were hard to get in touch with so they hadn’t ordered a new one.
It was difficult for us as we had a rental car, and the parking in coogee is scarce. The particular street was extremely narrow and often required a permit if you wanted to park for longer than 2 hours.
We wouldn’t have booked the place if we knew they didn’t have covered underground parking.