Vivian’s place was conveniently located for visiting family in the area. The house was spacious & had everything we needed. Vivian responded very quickly to any queries or issues during our stay.
Unfortunately, the cleaning company did not do Vivian’s home justice & it appeared that they had not cleaned floors, wiped surfaces or dusted. Some areas were also in need of a deep clean, such as the kitchen which had very thick grease on the splash back and on the cupboards. This was raised with Vivian during our stay and cleaners were sent in again but you could barely notice the difference and most of the cleaning issues still remained.
We also had a problem with ants during our stay. They were in several areas around the house, including the bedrooms which one day resulted in my mum waking up with ants crawling all over her & her bed. I believe if the cleaners did their job properly this would have been spotted & prevented.
Vivian refunded the cleaning fee due to these issues.