This was my first ever booking on AirBnB. Unfortunately it is a very bad experience.
The host Shiri is very friendly and helpful. Our group checked in 7.30pm at night and found the accommodation unsuitable for our requirements. The photos doesn’t show that the beds are in the same room. So not suited for a group of adults especially couples. We had other issues with the bedding having stains on them. This doesn’t mean it is dirty but it shouldn’t have stains.
The window in the bathroom is not frosted and has no curtains. So open viewing to outside to a high fence line. The final straw was us seeing a dead cockroach on the kitchen bench. The ladies in our group refused to spend the night here.
It was late at night and we decided to leave 1.5 hours upon arriving (9pm). We didn’t let Shiri know because we were uncomfortable to bring these issues to his attention late at night.
We booked for 3 nights, so we asked for a full refund because of the issues we encountered and we didn’t sleep or disturb anything in his house. Shiri refused to refund because apparently we are lying. We don’t want anything but our money that we got nothing from him. I have photos to prove everything that I am saying and we are trying to get money refunded through the AirBnB refund policy.
Thank you, Sifa