This was my first really bad experience with an Airbnb host. The main conflict with Melissa was so severe that I had to involve the Airbnb support team. The case manager is investigating and will hopefully soon be able to resolve the issues. I am requesting a refund from the host for the period 4 to 14 Jan 22. The host visited friends over New Year and suddenly contacted me on 2 Jan via messages and phone calls demanding me to have a Covid 19 RAT done immediately and to send her a photo of my neg test result. She shouted at me over the phone, unwilling to listen, accusing and blaming me in a highly emotional and irrational manner. Allegedly, I should do the test 'out of respect' for another guest in the house who waited for his overseas flight on 4 Jan. This guest however stated that he did not care at all and that it was her not him asking for a test. She continued to threaten me that I would have to leave her house and should look for alternative accomodation from 4 Jan if I did not present her a neg RAT the same day. She also threatened to come back the same day and make me leave the house. I was unsure what kind of person she was and what she was able to do in her highly emotional state. As I had responsibility for the safety and wellbeing of a pet dog, I attended 3 pharmacies all with the same result. There was a shortage of RATs and PCRs in NSW, even announced by PM Scott Morrison on TV. The pharmacies had run out of supplies completely. Unimpressed by these facts, Melissa continued to demand me to deliver a neg RAT result somehow, and continued to threaten me. As I felt so much under pressure from her, I had no choice but to look for another Airbnb accomodation and to contact the Airbnb support team for help. After an Airbnb team member contacted Melissa, she backed off, most likely because she did not want to refund the money. She first tried to manipulate me back into staying with her in the house, then blamed and accused me again. There was no apology for her behavior. While she was away, I had fed her turtles and fish, and watered her garden and indoor plants. There was no thank you. Instead, she started to demand an additional 'dog fee' of first, AUD 20/day, then as I declined, AUD 10/day. I had booked her accomodation as she advertised as 'pet friendly' and 'pets welcome'. It is well documented in Airbnb that I introduced myself and my dog Paulo in detail and then asked the host Melissa: 'Do you feel comfortable with the purpose and circumstances of my stay and are you happy to accomodate me and my dog in your house?' Melissa confirmed and accepted my reservation at the price given on her Airbnb site. Ignoring this evidence, she continued to demand an 'additional dog fee', stating that she does not rent to guests with pets and that pet friendly accomodation means that she has a pet, but not that she accepts guests with dogs. I recommended her to discuss her definition of 'pet friendly accomodation' with Airbnb and remove 'pet friendly' from her Airbnb page. Also, it clearly violates Airbnb rules and regulations when a host demands 'additional fees' from a guest outside of an existing booking. This was not the end of it. She then demanded an additional 'kitchen fee' of AUD 20/week. I had intended to cook in the kitchen. However, the kitchen was so dirty, including the fridge and the baking oven that I preferred to eat in the cafes in nearby King Str. There was a lot of expired, spoilt food in the fridge which was also a food safety issue. So, I declined to pay a ' kitchen fee'. This was still not the end of it. Melissa then accused me of making a stain on her couch which she would have to dry clean. At that point, I requested her to stop harrassing me and to leave it to the Airbnb case manager to resolve the issues. This is all well documented on Airbnb. Melissa has caused me a lot of emotional distress and financial hardship. I cannot recommend her as a host.