Lucie was very nice and had everything ready to go. She was very communicative and flexible about when I could check in, and all the instructions were clear. And they thought of everything when providing things in the apartment! The apartment was very nice as well, and the AC definitely saved the day!
A few things to note are that this place doesn't have WiFi (already accurate in the listing, but still), which was an inconvenience. Also, the place is 3 min away from UTS, but not from Central and some of the other mentioned locations, which I found out the hard way.
Overall, everything was great and I would stay here again.