Anne was great to work with. Very nice and helpful! Easy to communicate with. The location is great! Unit was clean. Check in and out was easy. Parking is a little tight but I think that's the norm for the area. I did read the listing description and most of the reviews but didn't realize that although the descrition says top floor and washing machine, it's good to note that it's a 3rd floor walk up and there's no dryer.