The stay was a disappointing one.
Check in was meant to be at 1500. I arrived early at 1255 and unfortunately found the lock box was empty as the keycard had not yet been returned.
I messaged Megan. At 1430, she told us we could collect the keycard (*only one) and check in.
Everything went well until the last day when we returned at 0130 to find that the keycard didn't work anymore.
We went down to the building reception who said that they could not help us, as the room is privately owned.
I sent messages via airbnb, but no reply. Called them and left messages.
We ended up staying overnight in the hotel staff room, sleeping on the couches and a 'makeshift' bed from sofas.
The next morning at 0606, I received a pre-drafted message about check-out, ignoring all my previous messages.
We eventually contacted a locksmith to unlock the door. Megan returned our messages at 0838.
She also assumed that we did not follow instructions given to us NOT to lock the door and told Airbnb that. :(