I arrived into Sydney to be told the air conditioning unit would not be available for several days. It was very hot in the property so for the first few days of my stay I was boiling in the property. On arrival at the property at 3.55pm, check in is 4pm I could not find the key in the place i was told to check. I then rang the host to be told that the padlock had been broken by someone unhappy with Airbnb being in the building. So now the key was to be found opposite under a window sill of an unrelated building. I had to hunt around under this sill to find the key I already felt uncomfortable with this. The stove in the kitchen had no instructions so again had to call the host who then came as she too did not know how to work it and together we had to work it out. I then had to report unusable burnt, stained pots in the kitchen which were replaced. The bed was so soft I eventually had to sleep on the floor to get any support. I asked for assistance and was told the bed met with Airbnb standards. I had to move out 5 days into my stay of 13 days as I simply could not get any help with the bed and could not stay. I basically spent my time replacing or waiting for things to work properly and then trying to manage my sore back.