We were really looking forward to a celebratory weekend at this quaint sandstone apartment. The actual place is lovely with a beautiful fish pond. We made sure to communicate that the place needed to be cleaned and as well as possible. On arrival, we noticed that there was crumbs in the pantry and drawers and that the kitchen splashback had food remnants and pots were oily however was willing to let this go. It was when we saw the hairs in the bathroom that alarm bells started to go off. there were hairs on the tap, sink, on the floors, in the showers and the walls and tiles had mould.
The place had clearly not been vacuumed or cleaned, the carpets were very dirty and there was excessive dust on the bedside tables and in the wardrobes and all over blinds to the extent that the room smelt mildewy and mouldy.
The doona and sheets had brownish stains on them as well which was horrible.
I believe that the place had not been vacuumed or dusted and sheets not properly cleaned.
We advised hosts who at first were reluctant to see the issues and said they spent 3 hours cleaning and then said they had a contract cleaner clean.
I also showed them 3 of the dinner plates which had bad unsafe chips on them which to me showed lack of attention to the place
They offered to come back and clean the things the next day and gave me $50 as a measure of inconvenience.
I was happy to give them the chance to clean. However, although the pots and splashback and hairs were cleaned, the mould on the walls and the carpets and dust on blinds and bedside and cupboards were still there. It was still very dirty . On both nights and mornings I suffered with asthma like cough and allergies to what I believe is the result of mould spores in bathroom and bedroom.
I really expected much better from a plus host and was very disappointed that my celebrations were disrupted this way. It is a shame as the place has so much potential with the sandstone details and the proximity to everything close by. All it needs is a regular thorough clean and air and regular attention to detail.
I have left the place neat, clean and tidy, put all plates and crockery back and wiped down all kitchen surfaces, wiped down the sink in bathroom and stripped the bed to ensure sheets are cleaned. I believe the place has been left cleaner than when arrived. I hope the next guest has a better experience