The good.. Comfy bed, good area, parking onsite, good shower, the apartment itself (if clean) is good.
The bad.. Dirty.. toilet bowl not cleaned with what seemed like weeks of accumulation, dust everywhere and all over 80% of surfaces
Glasses/mugs/plates all dirty. Wanted to use coffee machine but was so filthy, I didn't want to go near it. Toilet seat was on one hinge and fell off when we lifted it up to access the flush buttons located behind the lid. Sink was dirty. Elevator was broken (which is very difficult for me as I have a disability). TV didn't turn on despite everything being plugged in.
I contacted the host about the dirty apartment and assumed they would resolve the situation, follow proper procedure and refund me the cleaning fee in full and a decent amount of the fee for the stay. Instead they offered a measly refund of 10%. They also said I needed to tell them within 24 hours, but I couldn't even get up the stairs with my disability to know within the first 24 hours. I assumed it would have been cleaned properly prior to our arrival like every other place I have stayed at prior!
I booked this place because 1. It had a lift and 2. It had a stove so I could cook. The lift was broken and the stove, cutlery, food prep area, glasses and pots and pans were all so disgusting that I didn't want to cook there at all.
I had to take it further with airbnb and they said the host didn't reply to them either. Airbnb then refunded me a more significant amount.
I had stayed here once previously and it was much better. With a disability, this place was great because it had a lift, hence why I booked it again. But upon arrival this time it was broken. Host should have been better with communication and told the guests upon booking something along the lines of "returning guests should know that our lift is out of order". Especially when prior messages were me enquiring about accessibly of the place. If I knew it didn't have a functioning lift, I wouldn't have even considered staying here. Plus it was filthy.
My first stay a year ago was good but something has obviously changed and the way in which they handled this situation was very poor.