My partner and I booked this place for 3 weeks to stay in with our 5 month old baby while we looked for a rental in Sydney.
On arrival we picked up the keys but could not work out how to access the car park and there were no instructions available. We messaged, emailed and called the hosts with no luck. We ended up paying for parking until they finally got back to us the next day.
There were lots of issues with the apartment on arrival:
- No bedding was provided for the couch bed (we had told them prior to our stay we would use the 2nd bed as our baby wakes up throughout the night)
- The couch was broken
- The bathroom sink was full of black gunk and hair
- The windows were filthy
- The floors we’re unclean and there were long black hairs everywhere
- The balconies appeared to have never been mopped, you couldn’t walk out there without turning your feet black.
- There was a big empty gas bottle on the balcony serving no purpose and the bean bag out there was filled with brown sludge
- The fan downstairs doesn’t work
- The dishwasher turns on but makes your dishes even dirtier even after I cleaned the filter
- The ceiling lights downstairs don’t work
- The kitchen is not equipped for a long term stay (no knives, one pot, no microwave, etc)
- There is no mop or vacuum so you can’t even clean the mess up yourself.
- The bedroom carpet is covered in stains
I messaged the hosts with a few of my main concerns including the balconies, lights, and missing bedding and was prepared to just brush the rest off. However my requests were ignored for an entire week until I got Air BnB involved and we finally got the spare bedding for the bed that was advertised and we paid for. The hosts didn’t bother to rectify anything else during our stay.
The apartment itself is large, the bed is comfortable and the location is amazing. However I could not recommend staying here due to the terrible hosts and lack of upkeep.