Deep within the 2100-word house rules it mentions that you have to call concierge before 8pm in order to check-in. Unfortunately I didn’t read this, and the number connected to my AirBnb account was my old work number that is no longer active. When I went to the property late at night to check-in, I couldn’t. I then spent 3 hours walking around Sydney looking for a hotel that wasn’t booked out already. If AirBnb is going to position places like this as an alternative to staying at hotels, then the check-in experience needs to be overhauled. At a minimum, Maisonnets needs to put in bold at the front of property info that concierge needs to be called by a certain time, otherwise there will be more people in my position. Ideally, Maisonnets would have a lock box like every other AirBnb in Sydney, so that issues like that can be avoided.