Very happy with Nava's prompt reply to my queries. She was also very understanding to my demands. Once booking was confirmed, first thing she wrote back to me was not less than a perfect guide to navigating Sydney - definitely made my life and trip a lot easier. Definitely all positives from Nava's side of things, hope the useless contractor finish their job soon and pack, 18-floor scaffolds with 2 men working you have got to be kidding. Take care Nava and Max.