We were shocked to discover a family of large cockroaches in the house. When we arrived there were three on the bathroom/bedroom floor, still alive. We dealt with them but the next morning another three had replaced them. We also had "fresh" mouse droppings down the side of fridge (which is in the wardrobe).
I emailed the owner to enquire how to get rid of the cockroaches but was given an unsatisfactory response saying that Sydney has cockroaches and the owners spray the house to keep them away. Clearly this didn't work. We asked what to do and were told that there were sprays under the kitchen bench. They were empty. We were told to get more from Woolworths. We thought that the owners may have done this but no. Really there should be a requirement for owners who suffer from these revolting things to tell people that they may be "sharing their house." Every night we covered every single hole in the house in an effort to stop the infestation.
We shifted out after 3 nights as the cockroach problem had not be solved and went to a hotel. Had we known that it was a problem that was not capable of being fixed we would have shifted out the first day
There was a sign on the wall requesting that we strip sheets and pillow cases on day of departure and put in washing machine, which we did. We then saw the disgusting state of the mattress protector and pillow protectors. We have photos of these. If we had known the state of these we would not have slept in the bed.
Under the bed were 2 cockroach traps.
The property does not have a microwave nor a dishwasher.
This is the first negative experience we have with Air BnB and are sharing this in the hope
that no one else has to experience what we did.