Tommy was great for communication and the location was excellent for exploring the city. We were given a loaf of bread and a carton of long-life milk for breakfast. Although the pictures were accurate, there was a dirty pair of underwear left by previous guests that were failed to be noticed by the cleaners along with dark hairs in the sink. The checkout was at 10am, we were leaving the room at 10:02 as the cleaners arrived. The cleaners were extremely rude to us and were talking to each other in another language whilst laughing and making ‘shoving’ gestures with their hands at us. We asked if everything was okay as we were getting into the elevator to leave as they were standing in the doorway watching us leave and continued to laugh and make the gestures. This was extremely uncomfortable for us and unfortunately this made our experience at Tommy’s disappointing. I informed Tommy about this experience straight away and he was very apologetic towards us and refunded us the $60 cleaning fee.