Do NOT stay here. This is possibly the worst experience I have ever had with an airbnb. The customer service from made comfy was terrible and completely unacceptable.
There is a long list of issues with this apartment, none of which they rectified and just simply did not care about.
We were unable to use the balcony, which was the whole reason we booked this Airbnb and paid a lot extra than the average price. This left us with no ventilation or airflow. It was hot and stuffy, making it impossible to sleep and ruined the whole view.
There was a terrible smell in the apartment as the bin has not been changed from the last people and there is rotting fruit. Which is disgusting.
There was stains all over the carpet.
The shower over flows when showering, causing water to go all over the bathroom.
The balcony was filthy and you can hardly see out of the windows which is the whole reason we booked this place.
I had to spend hours of my time trying to sort this out, the person they sent to help with the door was meant to come between 12-1 came at 1:40, causing me to be late to my event by half an hour.
I have had to deal with 4 seperate people who have all told me different things which Is incredibly unprofessional and has caused me so much stress. Plus the fact that each message has taken hours to respond.
I should not have to pay a cleaning fee when the apartment was not sufficiently cleaned before I arrived.
I am so disappointed with this service, the whole selling point for this apartment is the balcony with the view and the fact that we cannot use it and are stuck inside a stuffy and hot apartment is not good enough for nearly $700.
So do not stay here! The worst experience ever. So upsetting and disappointing.