Good: Apartment located in the heart of Chatswood's retail precinct, within walking distance to restaurants (mainly SE Asian) and cafes. Located on 10th floor with unobstructed views of north Chatswood, able to open blinds and windows & maintain privacy; spacious and appointed with standard amenities. Concierge very helpful.
Bad: Instructions delivered via Google Drive. Difficult to access. Should be in pdf or word. Key location - the most inconvenient and disastrous way to start your ABnB experience. Placed in a lockbox located 75m from building, chained to a council bicycle rack on footpath on Chatswood's busiest street! Unsuitable for elderly, physically impaired, young families, evening arrivals to an unfamiliar area, exposed to weather elements. Keys described as "fob" but were plastic keycard. Instructions to car park & parking bay location very poor. Lockbox should located on wall of parking bay!
Ugly: complaints handled with repeated apologies but no resolution