The advertisement that we saw on AirBnB just wasn't accurate. Wasn't a horrible place, just not what we expected from the photos and certainly not what we expected from what we paid. When we arrived and saw that our room wasn't as expected, we left pretty quickly so as to ensure that we would get our money back but the process is proving very difficult. I was staying with my partner who has an immunocompromised family member and unfortunately our plans changed once I arrived and we had to find an AirBnB. We thought that we would make the night of it and stay somewhere nice and chose Hotel Challis. Although the reception was nice, the room was no bigger than what you would find at a hostel, there was no private bath (as stated on the advertisement), the closet wouldn't open because the bed took up practically the whole room, people were walking past our window that had transparent blinds and the walkway to our room was being hosed down as we walked in. They later explained that the statement on the ad saying 'private bath' should have said bathroom... regardless, that is not what we could see and so we were unable to know this? We also thought we would have a balcony given that half of the images on the advertisement showed the balcony/windows - but we were on ground floor with no view. We discussed our situation with reception and they advised that we have to go through the process with AirBnb and there is nothing they can do. We have now been in contact with AirBnB and nothing has come of it, only that they are 'investigating'. Apparently, the Hotel Challis also had an opportunity to approve our refund within an hour of our request, yet they did nothing. I have refrained from leaving a review but it has now been over 2 weeks and it is an expensive price to pay for something that was not as promised (arguably the advertisement was very misleading) and something we didn't even sleep in, especially as students. I don't want to leave a bad review but my options are seeming to become a bit limited given no one is responding to us.