Jean-Claude and Elisa were both great at communicating and very quick to respond. Their place was exactly how it was presented online - it is spacious, clean, and very well located for those who want something close to the city but also away from the hustle and bustle (it's a 15 min walk to North Sydney train station). Everything you needed for a short stay was present in the apartment, and there was a nice personal touch included (but I won't spoil the surprise).