We book often for business, and this is the only time we have made a formal complaint to Airbnb. The apartment photos were extremely flattering, we would go as far as to say this was falsely advertised. When reading reviews, the issues we experienced were nothing new, clearly ignored. Very dark, photos look light and bright. Very steep narrow wooden staircases that are not highlighted; they are dangerous if you have heavy luggage. We experienced countless issues, revolting toilet brush with no handle, dirty kitchen sponge, rusty broken bin, broken clothes airer, broken ironing board, no pillow protectors on pillows, old, yellowed bedding hidden beneath white sheets, no wifii the list goes on and on. Read the historic reviews, all true. Although items were dropped off and replaced throughout the stay it should never have been let like this. It was time consuming and distressing. There is no excuse, none of our complaints were news. And a $399 cleaning charge, this is excessive.