Possibly the worst AirBnB experience we've had so far. The place was nice at first glance. Location was great too. Everything else was subpar from there. TLDR: Book somewhere else.
- Cleaning needs more attention to detail. The pillows on the couch had stains on them. One looked like chocolate, but could have also been blood. Another one looked like paint. Another looked like melted ice cream, but could have also been bodily fluids.
- There were dead bugs in the freezer.
- The bed was uncomfortable to sleep on.
- There were no bath mats in the bathroom.
- The balcony was key-locked but their instructions only indicated that it was only locked via latch, no key was provided to use it.
- The check in process is very confusing and inconvenient. They don't provide clear instructions, the lock on the letterbox was difficult to open, plus to make it worse, they mention lockboxes to open. There are seven lockboxes next to the letterboxes and apparently that's not what they're referring to.
- One of the stoves was on when we checked in. We had to turn the main gas valve off just to make sure that the whole thing was off.
- There are two carbon monoxide alarms in the kitchen, which generally would have been a good thing. However for some reason, one of them was just plopped on top of the microwave. This in itself is a fire hazard having batteries in close proximity to a microwave. To make matters worse, both of them started beeping intermittently as soon as we checked in. Thinking that it was detecting carbon monoxide, we attempted to contact the host right away. Since they weren't responding, we got in touch with AirBnB, who were indifferent as well. We were not able to sleep until looking up what the possible cause of the beeping was online and taking a risk that it could have just been battery failure, we took out the batteries just to stop the beeping and finally get to sleep at 3am. The worst part is, it could have been carbon monoxide poisoning and we would have never known.
We suggest that you look elsewhere when trying to book here. It's better to deal with an actual person that owns the place instead of some agency or "team". There is no accountability, and no genuine consideration for you as a human being, much less a weary traveller. We asked to check in just a mere 30 minutes earlier than their 3pm check in time--just 30 minutes--and they still refused. Were it a hotel or a person that owns their own unit that they list on AirBnB, there would have tried to help you find a solution or give you some consideration. But these people just have "comfy" in their name, not in their actual value. We would suggest just looking elsewhere for your stay. You can definitely do better than MadeComfy.