We have stayed in excess of fifteen Airbnb accommodations and have never found any that has been so miss sold and described inappropriate as this one. The photos do not represent this property and we have taken accurate photos on arrival and sent them to MadeComfy and Airbnb to make a formal complaint as it’s is totally misleading. We had to pay for alternative accommodation and both refused a refund our bank will now be involved in reimbursement.
There response was a standard we find nothing wrong. They even had the cheek to charge the cleaning fee on a property that was dirty and smelt on arrival. The reason we complained is: Sunlit studio really means meaning blinds that do not cover the windows so light floods in no sleep if you need darkness or want to relax. The small patio door by the bedroom area also has no cover so light floods in. Walk to beach is a 20 minute long walk you need to be fit. Finding the property it’s tucked away and has to be approached at the right end of a street as it’s blocked off. The bright photo of the kitchen is nothing like that the blind is old and filthy and doesn’t cover the window, the walls all need painting or cleaning. The kitchen is old dark and grubby. The settee is stained and grubby. The bathroom window is dark and rusty frame so is the towel holder, it’s old and feels dirty not like the new white photo showing fresh sink and unit and white fresh looking tiles on the wall . The front door is filthy and outside window. On entering it doesn’t smell clean and feels dirty and damp.
I would highly recommend prior to booking this apartment that you request a copy of the photographs I provided to both MadeComfy and Airbnb so you can do a comparison to ensure you are happy with the description as it is not as shown. I would also advise paying with a credit card so you have a form of protection for a refund should you find yourself in the unfortunate position we did.