This was our third stay at this property. The location is great and the apartment is well equipped and comfortable.
We had an issue with the shower drain on our second day, which got blocked because it hadn’t been cleaned, and the bathroom flooded. We cleared the drain ourselves and requested a clean shower mat.
The host (Madecomfy)took 10 days, and several reminders before they brought a clean mat for us and have refunded £26.09 as compensation.
On a separate occasion we were asked us if we would allow a workman access to the apartment between 6-7 am one morning to service the smoke alarm and we were promised a refund of 50% of one night’s stay for the inconvenience. We agreed to this, but we still have not received the refund two weeks after our stay, in spite of several reminders to the MadeComfy team, We are dissatisfied with poor customer service from MadeComfy and still await our refund.