arrived to be told there was a leak in the bathroom. wasn't told toilet didn't flush properly. internet only worked on one device and NOT on the TV. first visit supposedly fixed internet but TV only temporarily and still only one device could connect. plumber came for 3 hours in apartment and asked not to flush toilet for 6 hours (day 5). TV internet fixed on this visit. internet to multiple devices never fixed so we kept incurring roaming costs... I requested a very reasonable refund via air BnB. host declined the process and sent the following message... Wyndel Apartments
Hi Paul,
I am declining the refund request however once all the reviews are done favorable then we will request Airbnb to refund you $150.00 .
Regards,
Suzanne
I will not write a favourable review for A$150.
internet and toilet are BASIC amenities in any property.