Tom was very responsive and helpful. He instructions for check-in were very clear, and his apartment spacious, clean, and comfortable. When I noted some insects, he dropped by put out bug spray, and in addition, when I noted the internet running at 0.5 mbps, he said he was planning to upgrade his internet and went ahead and did it!

That said, there is construction going on in the building Monday-Saturday until August 31st, and despite it being said to start at 8am, it often started at 7am, and was very loud (ie jack hammering just below the apartment in the foyer). This of course is out of Tom's control, but I wish I knew in advance of my reservation that there would loud construction in the mornings (I bought earplugs and it didn't help).