Well that experience was one I will never have again in my life ruined my whole wk from Wednesday after my booking on Tuesday when I thought everything was ok I booked & payed $400 unit with Richard from Sydney I live in beautiful Nelson bay & had saved up for 3 months to afford my first holiday wknd get away after I had suffered 2 cardiac arrest & died on mother day .
To be resuscitated at 49 & left me very scared & ptsd & anxiety & depression iv only just been able to leave my home in a long time .
So off I was going on an adventure so I thought when Sydney cbd in Surry hills where I was going had a hot spot Spike in the virus it was all over the news as I am high risk I got very scared & confused my family and my brother in-law who is a top virologist in the world said don’t go I was to be traveling by my self in a cab a bus for a hour a train to central for 3 hours then a cab . So I contact Richard with my concerns & I was scared he said the booking was in a few days & strict air bnb cancelation so I did try to change my reservation to the next fortnight with happened to be my birthday on the 12 th sep I was suppose to attend unit on the 29th to 31 August air bnb said as long as host agreed well he didn’t which I thought was very bad of him then I msg him again saying my concerns that I could not come that I was scared he said well .... & tell me again when i would arrive & he would have some one meet me there to get me a key is what I got from the conversation .
So then I contacted him on Friday & the Saturday & he said I would only get a refund of the cleaning fee which I was so disappointed I cried all day Saturday in distress that I thought he was being so unreasonable and as he was getting all the money I was disgusted how money changes people & the little people get tossed to the side . I just message Richard & asked when I would get my cleaning fee back at least and to rub insult into injury he said I would not be getting any money back because I didn’t go which he would have know i didn’t and to cover himself sent me msg saying good you enjoy your stay what a joke .
I thought then I just checked back tonight & he had sent the number to get into unit but I had been having panic attracts all wknd & crying .
He sent me email which I didn’t read the place to get . Iv tried to ring so many number tonight to try and speak to air bnb iv even tried to call the sanfrancisco number with no response so my family are so upset for me my daughter is going to email the ceo of the company tomorrow so bad that I can’t even speak to any one about it then Richard said I should have let him know because he would have re booked the unit to get other people to pay I thought that just showed how Richard was only concerned about money & nothing else I’m disgusted & hurt so no I will never be booking Richard or air bnb again and will put it on all social media & friends and family & my local town thinks it terrible I do hope I get the right justice from the head of air bnb . & I discovers yesterday that I would have been on the same train as a person was on with COVID when I would have been traveling I know this has been a terrible time for everybody & people like Richard of the world make it even harder .
Thanks regards Michelle