We were looking for a temporary accommodation that could serve as our base while we navigated through our relocation process from England to Australia. Having stayed in Bondi before, we thought it would be a good place for familiarity as well as easy access to the city. Unfortunately, when we arrived in the unit, we found that it had not been properly cleaned in months. Besides there being dirt, dust and left behind items from previous guests. We found that dishes had been put away with food still attached, expired food left in the fridge, something caked in the microwave and a pungent smell coming from the oven.
Unfortunately, given the time (well after 10PM), we were unable to reach the hosts until the next working day. When we were able to get a hold of them, they were quick to respond and apologised for the experience. Unfortunately, it took a couple of tries to get things right... not really the welcome we hoped when we landed. The hosts did try and make things right and made every effort to address our concerns and do what they could to support us through our long stay (2 months).
As a whole, I can't fault the host for their efforts in trying to address and rectify the issues we faced when we arrived in the unit. They even went as far as to work to accommodate our special needs requests - which many hosts do not. So, for customer service and response, I'd give them four out of five stars. They did what they could with what they had. With regards to the unit itself, I would say it's in need of a refresh. Probably due to the fact of the amount of traffic it has seen, being located in Bondi and all. But the furnishing, mismatched cooking utensils and even the walls - all show signs of wear and tear. We were lucky enough to be allocated a unit on the third floor - as booked. Which did provide a good view and some nice nights enjoying the warm weather (when there was some). But even the outdoor furniture, wasn't as comfortable as would be expected in the type of listing is promised.