Location was nice and that’s where it ends...
A mouldy and noisy interior, and very unhelpful hosts that are disconnected from the guest experience did their best to all but ruin our experience. We contacted the staff / hosts about our concern for black mould all over the windows and doors of our room, grimy air vents and a putrid courtyard that didn’t match their photos and description.
After 5 days of communication, nothing was resolved.
So it was the first time I’ve had to contact Airbnb to resolve an issue (or had an issue for that matter). In fact we spent a lot of our holiday in communication with the hosts / staff, trying to resolve basic requirements of the unit. Clearly they are not paying their cleaners enough or neglecting the managing of some units. No less than 3 staff members were involved in our communication over a 5 night stay. It felt like we were treated as a number and not as guest (better service can be found in highway motel). The Stay Comfy “business” seems to have little concern for the guest experience. Needless to say, they sucked at hospitality.
After 5 days of messaging and sending photos (note, they had no direct contact other than messaging), their final offer of 75% off the cleaning fee on the last day of our stay was an insult at best for the experience they gave. Clearly they reasoned that 75% of a room cleaned is good enough.
And unit 3 is not quiet / tranquil at all, at the base of a main staircase (the unit is part of a busy hotel-type apartment complex) They should reassess their description.
You best not have a problem as chances are help will be limited.
You’ve been warned.