I am unable to write a positive review for our stay in this apartment. We have used Airbnb many times over the years and this is the first time I have had to complain!
Sadly my husband contracted covid half way through our stay. We contacted Madecomfy for advice and to ask for help. My husband is in his late 60’s and we were visiting from the UK. I sent several messages asking for advice and heard nothing from them apart from a message confirming check out information. I had to find alternative accommodation for us and move when he was unwell and should have been in isolation. I pushed for a reply and finally received one. Not once did anyone ask after our health. When I complained and asked what their covid procedures were I then received a ‘back covering’ message from them.
There are covid procedures that the government here have set for short term lets. I doubt that these were followed. Although I’m sure that Madecomfy will claim that they were.
The very least the company could have done was to ask after our well-being and to offer us some advice as overseas visitors.
I will steer clear of accommodation that Madecomfy manage in the future.