Unfortunately, the cleanliness of the unit let down what was otherwise a great Airbnb.
I will start by saying, communication with Brody was excellent, check-in was a breeze with parking onsite, and the unit is in a great location.
Unfortunately, when I got into the unit, it did not look like it had been cleaned. There was quite a lot of dust, hair on the floor and shower, it didn't appear the carpets had been vacuumed, and when I removed the bedsheets to wash them (assuming they hadn't been changed) there was hair and some dirt on the mattress protector, which surely would have been brushed off had they been changed.
Full credit to Brody, when contacted he replied the cleaners must not have been, and that he would contact someone and have them attend immediately. I was very grateful for the offer, but as I was going into surgery the next morning, I didn't really want anyone coming into the unit prior, so declined the offer.
After spending a bit longer in the unit, I messaged him again and informed him that it didn't appear that the unit had been cleaned properly in quite some time. (Pretty decent built up of dirt and a bottle full of cigarette butts on the balcony, mould in the showers that easily scrubbed off with some bleach). I also pointed out the smoke alarm was missing from the hallway outside the bedrooms. He informed me that the cleaners must not have performed their deep clean, and that the previous guest must have removed the smoke alarm, but that the cleaners should have informed him.
While I do have a lot of sympathy if professional cleaners have been attending the property, charging the owner, and not performing the work... at the end of the day, the owner is ultimately responsible for the condition of the property, which in this case, was not so great.
I do hope you can get these issues sorted, as this property really does have the potential to be a great listing.