Eric had a beautiful place in a very pretty neighbourhood. Sometimes he was slow to respond to enquiries leading up to the booking day. On arrival it is also a bit of a hassle to find parking in order to find the key because you cannot access the buildings parking right away. However Eric's check in instructions are very clear and easy to follow. On arrival the appartment had not been cleaned and was left messy and used by the previous guests. Eric called us and informed us of a delay with the cleaners however we thought this was unacceptable. However eric was willing to give me a full refund.