The suite is one of the six units in the buxton house. It’s 100% self service check in. There are digital locks at the front door and the room, quite good safety control. From interior, the kitchen and the bathroom are well equipped. However, the communication with Charles has been really poor — it took him 2-3 days to reply an easy thing. For example, I asked if we could leave our suitcases after checking out (which it’s part of the service listed). Only got reply 2 days after and it’s indicated to leave at the ungoverned area, without providing the new pin code to re-enter. In the end, I have to arrange on my own to pay extra to the external suitcase locker. On the day we left, we also met a lady who didn’t get the pin code to enter and had been locked outside for 3 hours.