Aj met us at the unit at a time that fit in with our arrival which we can't thank him enough for doing as we had a lot of luggage. He was thoughtful for visitors providing OPAL cards if necessary. It is the little things that help make your visit to a city a great experience. We can't thank him enough for being so accommodating. Lots of good information in his brochures. Thank you also for the late checkout. This is a lovely apartment to stay in and look forward to staying again.