Please avoid this company on Airbnb.
The worst AIRBNB check-in I've got. Previous tenant late check-out result in the cleaning wasn't done. Didn't get informed till I called them when I arrived the apartment and got trouble with finding the keys.
Completely unsatisfied with the conversation with this company staff as no one will come to do the clean for my first night stay. So I have to spend time and find a nearby hotel, waste my time and ruin my next day plan in Sydeny.
Stingy refund policy. As per my experience above, they only refunded me, 225 (one night fee) plus 40 dollars compensation, while I paid 860 dollars in total for three nights, which is 286 per night on average. It means I paid the cleaning cost for the first night even though nobody did it! They didn't compensate the gap cost for my hotel stay for the first night. On the second day, no one informed me when the cleaning got done even though the staff said they would inform me.
In total, this company doesn't deserve your money and trust.