Emma was very welcoming, especially as I arrived after 9pm at night. She happily settled me in then gave me a key to come and go. We had some great conversations as Emma is a well traveled and intelligent woman. The room was neat, quiet and had a comfy bed. Close to the train and amenities. Added bonus, as a dog lover to be able to cuddle her doggie. Emma was happy to share a coffee and give me any advise on finding my way around. Thanks Emma :)