Sally was very accommodating and met me after 10pm on my date of check in. There was wine and chocolates awaiting me and the apartment was clean supplied with all of the essentials. The location was very handy and the room over looks Hyde Park. Overall our 2 nights spent there were great. I wish I'd taken note there was a pool and spa but unfortunately my hubby or I never packed swim wear so couldn't use it. The roof top view was very cool. Thanks Sally for a great stay.