I live outside Sydney and when friends invited us to Sydney for dinner, I decided to book a nice harbour view hotel room to make it a special night and avoid a long drive home late at night. When I checked in, I found the host had reserved two single beds rather the one bed for two people as I had booked. The reception insisted it was my mistake even though the reservation clearly stated 1xBed, 2xGuests. They offered to move us to a no harbour view room with no compensation and finally I gave up. Now normally, like most people, at this point I wrote it off as a bad experience and decided I would not stay at this hotel again. When I went to walk away, I could hear the staff laughing and carrying on behind my back. This was a truly humiliating and demeaning experience. So much so that I could not go out to dinner as planned with my wife and friends. I was so humiliated and did not want to pollute their experience with my depression. This incident has left a permanent scar on me, even two days later it still invades my thoughts.
Clearly this establishment has a toxic culture and holds their guests in contempt.
My advice to people reading this is;
If you want to get what you have paid for, DO NOT BOOK with this host.
If you want your host to offer you a pleasant experience, DO NOT BOOK with this host.