Annie was very accommodating due to our early flight arrival time and very helpful & friendly too. Easy to contact Annie, as we faced some slight issue in the kitchen, Annie came over to help check. Much appreciated on that. Love the place, very comfortable, clean, convenient, near Town Hall station, QVB and Darling Harbour. The surrounding too easily to get food. :P What you see is what you get base on the images shown. highly recommended! will stay here again when I travel to Sydney again! :)