Arrival time was at 3pm. We arrived at 4:30 pm and the house was not ready and the keys were not where they were supposed to be. I called the host multiple times and never got a response. The cleaners finished cleaning the house after 4:30 pm and they gave us the keys. There were no towels in one of the rooms so we had to share towels with my family. The dishes were dirty, there were no bin bags in any of the bins (bathrooms or kitchen). There were underwear from other guests under the bed. The bed was made very poorly. They left a sponge and a used chux in the kitchen sink Communicating with the hosts was practically impossible, the service was very bad and when I complained they only apologized and said that they would try to solve it in the future. In the meantime I spent a lot of money on a service that was not worth it. Wouldn’t recommend to stay here, it’s not worthy.