Upon our arrival at the rental, the place had not been cleaned. The host was quick to respond at that point and apologetic. But once we requested our cleaning fee be refunded as we had to spend hours cleaning the apartment they went silent. There was dust everywhere, the grey leather couches had a layer of dirt that came off with a swipe of a cloth, the shower curtain was black from mold from halfway down, the floors were dirty, the toilet uncleaned, etc... This isn't something you expect when you walk into a rental. We had a 3-day isolation due to just arriving back in Australia so their "cleaning team" couldn't come out. So they dropped off cleaning supplies and a shower curtain to replace it.
So we did the job of their cleaning team and they stopped responding. The location was great but the rental was not. We didn't expect this considering the reviews we had read. We knew it was older inside but the level of uncleanliness in the middle of COVID is not acceptable. I sent them pictures of it all so they knew it wasn't how it should have been. Now we are waiting on AirBNB to mediate over an issue that the HOST knew of and apologized for. I don't suggest this rental based on the host's behavior. This could have been easily resolved but instead, they expected us to clean up the rental, and because they supplied the cleaning supplies and new curtain that was enough for them. Well, it's not for us. Disgusted and very disappointed.