We didn't get to meet Svetlana, however, John was very friendly and showed us the suite and gave us a rundown of where to find the nearest shops to get anything we needed. The listing was absolutely accurate, we got more than we had anticipated with the lovely little extras of real milk in the fridge plus cereal and bread with jams for breakfast. Very comfortable to be able to come and go as we needed with our own access to the suite. Excellent value!