Jenny was extra accommodating in several ways — we were able to get our bags in earlier than check-in and she helped us find and arrange delivery for mail and balloons for a surprise 70th birthday celebration. I especially appreciated the ease of check-in because I, the person who had made the reservation and had all the details ended up in an ambulance right off the cruise ship, leaving 2 of the party of 5 to figure it out on their own. There was a welcome note, a bottle of wine - very well supplied kitchen, in an interesting old, remodeled building. Location was excellent for tourists looking to walk the bridge, visit the Rocks, and transport only a 10 minute walk away.