We were given a passcode for the lockbox with the key to the unit. We then got an email that it had changed before we arrived. When we arrived and tried the new passcode it was wrong. We then tried the old passcode and it was wrong. We were stuck in the rain outisde for 35 minutes waiting for a response and apology from Hometel with the correct pin to get the key.
We finally got in and the cleanliness was not up to scratch. Some of the cleaning issues we encountered upon arriving included, dirty courtyard, lounge dirty and stained, floor sticky, toilets dirty inside, dishes dirty inside cupboards, the rangehood could not be opened as it was stuck with grease, grease all over stove knobs and hot plates etc. we cleaned the unit ourselves before settling in as best we could with the cleaning items supplied. There was no vacuum.
Three of the burners on the stove top didnt work. The ignition buttons were broken and the plates were broken so we nearly burnt our face while trying to light one of them and the flame exploded.
We were given two small bins for the unit which was not adequate for our two week stay. We took all the rubbish into bags out into the bin we moved tot eh courtyard everyday as to not store it in inside. We managed and got through our stay, even leaving 3 days early to which we advised the host so he had an additional 3 days paid with us not in there. He then complained about the e rubbish we had left stacked up nearly outisde and requested an additional $250 from us for cleaning fees which we declined given the above.
He was quite communicative later on and nice enough even when requesting money. But the whole thing was a bit ridiculous to be honest. Air BnB did not consider his issues compared to ours substantial enough to make us pay so his request was declined overall. He apparentley supplied a photo of 1 large council bin labelled 110 (which was not the address of the property) somewhere situated at the front of the block. It was not there when we arrived, during our stay, there was no instructions and no key given to any sort of bin room etc. overall very average.