We didn't see Mag but she communicated very clearly how to get into the room and check in/ out procedures through messages. The place was clean and convenient from the airport and train station. We would've appreciated an early check in option because we flew in at 9 am and couldn't get in until 2 and had all of our luggage and had been flying /traveling over 24 hours. The early check in fee was $25 which is almost 50% of the whole stay. But I would definitely recommend staying here. It's just what we needed before continuing our journey and it was just as advertised.