I didn't meet Vivian but her communication was friendly and she tried to help. The interior of the property was mostly clean.
Unfortunately our stay didn't meet the expectations set by the listing description. The home is ok, but sparsely furnished and lacking homeliness. It's dated and needs maintenance. A bathroom described as "beautifully renovated" has huge cracks in the tiles and a toilet attached to the floor with loads of silicone. The "wide entertainer's balcony" would be difficult to entertain on as there's no furniture. Outside the "outdoor entertaining terrace" contained a badly stained wooden table, a leaf blower and a bicycle (some folding chairs were delivered after I questioned it). The pool was full of leaves and surrounded by weeds. The BBQ mentioned in the listing is missing. There we 2 plates and 1 knife to share between 4 of us (more were delivered). 2 plumbers came to address toilet problems. A list of fines is provided e.g. $35 for staining a towel. Overpriced.