As described- a family room. Floor space was small our luggages had to be packed up after every use. Not much space/area to put your stuff so one had be tidy. There is a wardrobe closet with several hangers but it's in the children's room. No space to dry towels but we were given fresh towels next day. There is small fridge, a safe, slippers, coffee/tea/milk/ sugar and kettle, glasses, mugs and spoons. There is soap, shampoo/ body wash in dispensers. Manager Jan was very friendly. He gladly received our luggages for deposit 7hrs prior to check in. He gladly explained the $200 hold deposit which I failed to read prior to booking, and the room arrangements, and late access after 10pm. Met 3 staff and all were very friendly. Rooms have aircon controllers each. Sheets were clean. Elevators, toilet and bath clean as well. Wife and I received complimentary coffee during a chat with the manager. Deposited our luggages again after check out because our flight back to Melbourne is at 9pm. The staff are very accommodating with our requests. and yes the location is strategic- close to Town Hall Station, and restaurants are sorry walking distance.