Great location but that is about it! We were given 4 options on how to collect the keys. We chose the limousine service they recommended to collect the keys from their office and then to collect us from the airport. Upon notifying the prop manager of our option (we want to check in early) he then advised us that he has organised for the steam cleaning of the carpet to be done at 7am on the day of our arrival (around 12pm). This was less than 24 hours of our arrival mind you. The place has been vacant for 5 days! On our arrival the carpet was very damp. we have to keep our shoes on or else your socks get wet. our 10 month old can't even crawl on the carpet. for the whole night we have to breathe damp air which is not good if your wife and 5 yr old are asthmatic.
The place is dirty. I have to rewash the cutlery set, plates, glasses etc. the edges of the dining table was covered with old crusty food and sauces. the worst thing are the bed linen/doona cover not replaced at all. found hairs on the linen. You can't fool people by not replacing the bed linen. I have to take off all the linen and replaced it with clean ones (hope they are clean). Again the place has been vacant for 5 days.
The host did offer a full refund but with less than 24 hours to look for an accommodation for a family of four? Plus we have booked this place 5 weeks or more and only give us this amount of notice?
I would not recommend this place.