Absolutely appalling. Upon arrival, I found that the key would not unlock the door. I made contact to the host asking if this was in fact the correct key. After multiple attempts to open the door, it wouldn’t budge. The host then asked me to ring him so we could discuss the matter. When I rang him, I explained the situation, which was met with laughter and insincerity. “I use this key everyday, I don’t know how this could be possible” he stated. After 25 minutes, still no luck opening the door, and we were met with no solution. I requested a full reimbursement as we could not access the property to which he requested one more attempt from a neighbouring unit. Even the neighbour could not open the property and confirmed the lock was broken. Timo requested to speak with the neighbour (the phone on speaker) to which he stated “I didn’t know if I could trust these guys, the could be f***ing idiots”. He then lied to me stating he hadn’t insulted us. Disgusting behaviour. DO NOT BOOK.