Ken had great communication for check in and check out. In addition we had an issue with a blocked drain in the shower which was fixed by Ken within 48 hours. The only downside was the mess caused in the bathroom due to the blocked drain (needed an additional clean). Property has three rooms that were all occupied during our stay. Shared bathroom for all but great size for couples to use. Fantastic central location next to woolworths and train station. The central location comes with street noise but that did not bother us.