Tracey and Michael were very responsive and great communicators! The location is pretty good - with very easy access to public transportation just a few steps away! The place provides all things necessary for a short stay and the washing machine and dryer were particularly very helpful - as our luggage was lost by the airline. Unfortunately, the dishes were dirty when we arrived so we had to run the dishwasher. Also, with the "full kitchen" advertised, it was a little disappointing that there was no cooking oil, various kitchen utensils, salt, basic spices, etc. so if you really want to cook at all you will have to purchase these and we had to leave these behind.