I was coordinating a family of four arriving in Sydney at different times from Brisbane. The tail-end of the cyclone had hit Brisbane a day before and our flights had gotten cancelled and consequently flying in became very messy and uncoordinated!
Shell was very understanding of the situation and was very patient with our check-in times! She was also accommodating of my request for a late check-out the next day, which was very helpful!
The apartment was very basic and good for a short-term stay. Conveniently located.
Be prepared to bring your own milk, tea, coffee etc. as there was very little provided.