Note to apartment owner on Tuesday 24th -ignored and escalated to airbnb but no response yet
Note
Dear Chris, I am completely shocked at how this accommodation has been misrepresented. Construction started 02nd May which was not communicatecd and the apartment should not have been rented out during this period without full disclosure. Here is a long list of complaints with the latest one being the extraordinary noise caused by the builders in apartment 6 that has started at 7:18 am this morning. 24 May and starting yesterday 23rd May. I have many sound files of the noise I can send you on whatts app as I can't attach here. I will send the sound files seperately to AirBnB - Kitchen filthy on arrival and old food in the oven - Bathroom floors flood during each shower - photos can be provided - I requested help with a cleaner before booking which you never helped with - Bedding highlighted as filthy and had to buy bedding - no action from landlord - Carpets all over the apartment stained and damp and smell like urine - Pubic hair in the bath not able to use - Heaters not working in the apartment at all during a freezing time in Sydney - informed heaters will trip over a certain amount - On two occassions someone had accessed the apartment as the lights were on and someone had used the toilet. - Builiding works highlighted to continue for 8 weeks - sound recordings attached. The objective of booking the apartment was to be able to work from home which is now impossible due to the noise levels. - Electricity tripped from kettle - Laundry is shared with the entire building and is filthy and machines either not working or very dirty. Please note we do not want anyone in the apartment until we leave and did not report all these matters earlier as we are busy and booked the accomodation for privacy. After our first complaint you required access to the apartment and we prefer privacy and were required to be out of the apartment which is inconvenient. The loud construction noise requires a conversation with you and the owner of apartment 6 - it highlights works will be from 9 to 5 when it is starting just after 7 am. Please let me if I neeed to provide additional photographic or sound evidence. In am prepared to take the overall accommodation matter to a Sydney court and the local council for missrepresentation if the matter is not resolved via AirBNB. Please do not access the accommodation during our booked period. You can visit aparment 6 to hear the noise. I would like full compensation but Airbnb only allowing $2800 . We have never experienced such appalling and unhygenic accommodation. Regards, Grant.
We had to move out of the accommodation early for fear of illness and could not work from home due to the noise . we moved out on 26 May - This was escalated to the airbnb resolution centre.