The apartment itself was great and looked exactly like the photos. Neutral Bay is a great area of Sydney and this place is situated convenient to shops and parks. During our stay we lost electricity to our apartment and were unable to have the problem rectified for 18 hours which is why the star rating I have provided is so low. Both the response time to our complaint and ability to rectify the issue were well below expectation and what I would consider satisfactory for an accommodation provider. Of note, is that the bedroom gets quite hot on warm days/nights as the air conditioning caters well for the living area only.