Very disappointed. After years of using Airbnb I've never had such a horrible experience. Went to check in at 4:15pm and there was still a guest inside from the night before. Spoke to the host who didn't seem aware that we were even staying that evening (after already paying). To make matters worse the host was no help in rectifying their mistakes-He wouldn't get the guest to leave and said even if we could stay there was no way to get the place cleaned. Ended up staying at tacky hotel nearby is this was all that was available, ruined my partner and I's anniversary- airbnb offered me a 10% coupon of what I'd payed, on the condition that I book somewhere $300 or more in the future. Appalled by this experience and will consider using hotels or stayz in the future.