Annie was always ready to answer any of my inquiry. She allowed us to come to the apartment to drop off our luggages when we arrived at 1200NN and come back at 2pm. The location is really very good! Near to a lot of restaurants, convenient stores and most especially walking distance to the center of the city. I would highly recommend this place. The kitchen was provided with the basics as we were able to cook almost every night. She also provided extra towels. We didn't use the washer&dryer so we really appreciate the extra towels.