Milan and Brody were highly responsive throughout, and their instructions to access the apartment were detailed and clear. I particularly appreciated that the a/c was on when we entered, which was a nice and hospitable touch. The location was remarkably ideal - it is on a quieter spot of the city centre, yet having proximity to Darling Harbour, Town Hall, QVB and Chinatown. The laundry area was seamless and having it in the bathroom seemed to make things easier. Overall a great stay, especially for families or larger groups!