Was very disappointed with the state of the House as it did not reflect what was shown in the images. The facilities were dirty and access to the property was limited as the bins were not emptied and rubbish was at the front path and the door. The pool could not be used as it was extremely dirty, unsafe to swim and needed to be cleaned with chlorine. The chairs were broken and a mess outside. There was a broken tree on the fence. The place needs an entire update to the doors, the aircon did not work and made it very uncomfortable and we could not cool down at all. As the pool was unusable and the aircon did not work. Overall the house was not able to be used for what we required. We called made comfy and asked them to send a cleaner. No one came.The help service was of no help. Overall was very disappointed with the place. I have not been offered a reimbursement and have videos and photos from the day we arrived to support all of this.