I’ve been staying at many Airbnb apartments for many years. As I had to book a last minute apartment I made the mistake of booking this one with no reviews. Some feedback for the host:
a) If you outsource management of the apartment to a real estate agent that is fine but having to drive an additional 45 minutes from Macquarie to Cremone to pickup the apartment keys (rather than being at the apartment) should be flagged ahead of time.
b) If things in the apartment are broken there should be someone to resolve it within 24-48 hours. I stayed 7 days and the dishwasher which was leaking wasn’t resolved by the 4th day. I had to get a friend come over to take a look and fix it.
c) When the air con isn’t working, instead of telling me to arrange with building management as I’m booking on Airbnb I believe it’s reasonable for the host to fix this.
d) As there is an electronic look you should be able to pass the door code to the tradespeople that were sent to fix the issue (5 days later) rather than have the guest have to wait for a few hours
Even though I gave this feedback privately for you to improve the guest experience I didn’t find it professional that you try to charge a $50 damage fee (on top of $295 cleaning fee I paid for the booking) for not turning on the dishwasher on exit…
The apartment itself is modern it would be a nice stay if the service was better and anything that (understandably may break) is actioned in a timely manner.