Matthew gave us a fantastic welcome, all instructions were concise and on point, we had no problem settling in straight away without having to bother him again. The compendium is great as well, as informative as it is entertaining, a must read for all guests for all the reasons. Loved our stay, we've got CHHC rating high on our WillStayAgain-o-meter. The one thing worth mentioning is the pool water is cold; I understand 'cold' is subjective but we couldn't manage much more than a brief dip and it was a 30+C day. Just saying. Otherwise, perfect stay.