Although we didn't actually meet Hugh he still managed to make us feel very welcome. What a great space The Loft is! Even with four of us in there it had a spacious feel, and has everything you need to make your central Sydney city stay comfortable & memorable. Location is great, but I did take note of one of the reviews which suggested earplugs on a weekend night. This worked well for me on the Sat night but other members of the family did not have an issue! We all loved it & will certainly be using it on our next trip to Sydney.