We arrived at night and just presented the air BnB to the concierge. The only weird thing is he asked to photocopy my passport..Since it is an apartment building, I gave in since I guessed security mist be tight. I told Ramy and she had there was no need for them to do that. Anyway, the apartment was clean,it had the essentials! Since there were 5 of us,we needed to make use of the sofa bed and was glad it was already set up when we arrived. The view was awesome of the Harbour,just like in the pictures,even better. Very near to the mall,it is just below the building and go across pyrmount bridge and more shops,restaurants and sites to see. Make sure to read the folder because it has the WiFi password,and suggestions where to go. Before this trip, Ramy kept us informed what to expect and replied to questions we had regarding the trip. At the end of the trip,I realized I left something and asked Ramy to ship it back coz its important and I will just pay for shipping if possible. She replied that she will ship it in a few days.