As a remote management company these people are slow to respond in any meaningful way. The remote host is unfamiliar with the property - so the most they can/will do is refer you to the property hand book. We were in the middle of winter - the heating to the bedrooms did not work and we were instructed to play with the switchboard!!! We moved out the next day after a freezing night, & they won’t refund our money. Airbnb needs to remove remote- hosting. They give it a bad name. This is the second time with this company madecomfy (the first we had no stove for a week).