Irene is a fantastic lady, she was very helpful in all the way we could imagine, she quickly respond to your calls and emails for assistance, her tips was very helpful. She also prepared the house with 'temporary supplies' (in case we have no time to shop) including lollies (for the kids), chocolate and bread. The fridge is full of food stuff like butter, jams,milk, eggs etc. The house was exactly as what we have imagined, cozy and homey. I can just relax at the front yard or at the back yard looking at the flowers and wild berries trees (yes she have a wildberry tree in her back yard- kids love it) and smells the fresh air for hours. The neighborhood is very quiet and safe, there is also a small playground in front of Irene's house where kids can play. Thank you for having us at your house and look forward to stay there again if we visit Australia again.