This experience totally ruined our stay in Sydney. The apartment has a security door which was locked and no key was provided to enter. We arrived late at night and were not able to access the apartment. Multiple attempts to contact the host to get any kind of assistance were unanswered/unhelpful. The host argued the security door did not exist even after I sent photos clearing showing it.
After waiting over an hour, I ended up having to find emergency accommodation at midnight. The next morning, the host messaged 'trusting we had a smooth check-in and a good night sleep!'
Over the next 2 days, the host continued to argue the exitance of the security door (via arbnb chat and sms), but then asked where the key to the secruity door was! I have not received an apology nor an explanation from the host. The whole experience was very disappointing.
Airbnb ended up arranging a full refund and the staff I spoke to to were all very helpful.
However, I do not recommend staying in this property.