We were locked out of our building as the lift broke down and we didn’t have a key to the stairs. It took 24hrs for a key to access the stairs, which proved very inconvenient and we found the hosts quite unsympathetic to our situation. I understand that things sometimes go wrong, but being unable to access your accomodation especially when all your luggage is already in the room, is totally unacceptable. We have never before given a negative review and understand that sometimes things can go wrong, but what we found most concerning was the inability of the host, obviously through a third party - Made Comfy, to resolve the issue. Not good at all I’m afraid.