Air bnb
If one of these issues were isolated we would not be so disappointed in our stay. However see the list below:
-We were sent to wrong apartment.
-thankfully it’s was the wrong apartment because it stunk of paint and the kitchenware was dirty
-the new apartment had black hair in towel and bed
-the tv did not work and wasn’t replaced till the following afternoon, where we had to wait for the manager, as he had no key.
-the train station is your neighbour and there was no double glazing on the door of the balcony so you heard the train 24/7
-the first night someone had a drunk loud argument in the hallway
-the second night, someone tried to come into our apartment
-both nights someone was constructing furniture well past midnight (hammer noise was very clear to hear)
-the double mattress was awfully uncomfortable
-the pillows were wafer thin
-there was only a bottom sheet and it was so thin you could see the mattress
-the duvet felt really light and synthetic
-there were finger marks all over the balcony door (usually would not care but Covid)
We only complained to the manager about the incorrect room and tv. We also had been slightly inconvenient by asking on the day for a 2pm check in rather than 3pm, unfortunately he could only do 2.30, which is totally fine, we ended doing something till 4 and we’re absolutely wrecked as we had got up early in the morning. Through all of this the manager was rude, patronising and passive aggressively told us off and took no responsibility or offered an apology but rather reasons why things happened in a form of a complaint.
Funnily enough, we were staying for medical appointments and did not want much interaction. We did not get that choice as you have to wait outside for him to drop off the key. We waited sometime outside after realising he does not read air bnb messages or texts but prefers phone calls (again, we were exhausted and not in the mood for polite chit chat).