The property is chic - the process of arriving is smooth and independent but the team just need to provide a level of service that they are no where near providing - when I checked in I wrote to them to advise of some concerns with the preparations for a new guest. Namely the bed was not made since someone had slept in it - I offered to make the bed if they let me know where they kept the sheets as none were around. I never heard from them and after check out 4 days after check out I finally heard from them to be told that I was clearly mistaken as the cleaning staff had told them they had made the bed. Disappointing because it’s not the case - and instead of just responding on the day with a simple not of where to find new sheets - they have dug their heals in to say i am a lier.