Concierge during checkin was extremely friendly and efficient. Other concierges were not impolite, but less approachable. Slow elevator was a little annoying, but not too concerning. We did however have an unpleasant incident in our room. On our last night of our stay we turned the aircon on a higher setting, and a small plastic bag blew off the top of the wardrobe. This bag contained traces of a white powder, that was possibly illegal drugs. Assuming this bag was from a previous guest, and was in an odd place, probably not part of normal cleaning. However, we were quite alarmed to find this. Outside of this experience the location was excellent for us, and suited our adventure in Sydney well!