Milan was always very responsive and easy to communicate with.
This place would work really well for others, however for a family of 4 with 2 young kids, we had limitations as it was ground floor. There was a lot of noise with cars and bins being collected all hours of the night which contributed to poor sleep. If you had any curtains opened, then everyone on the road can see in. We did have an issue with a broken curtain but Milan was quick to respond. We were able to fix it enough to use the room during our stay.
The place is very big and easy access to activities in the city. It would definitely work well for others.