My wife and I booked this place for a week after our transpacific flight. When we booked there were no reviews as it had just been listed. After reading the reviews from Ursula, Mike and Darren we reached out to the host a few days prior to our arrival to request their noted concerns were addressed and verify that the apartment would be cleaned by our check in time of 3 pm.
We were disappointed and frustrated that nothing had changed since these reviews.
* The apartment had not been cleaned (even after host stated that the apartment “is and will be cleaned to the highest of standard”). We requested our cleaning be reimbursed which was denied by host, but offered late check out instead which we declined. We engaged AirBnB support who intervened and our cleaning fee was fully reimbursed.
* The arm of the couch is still broken (falling off couch), but the host states that the couch is still useable. It remains uncomfortable.
* Half the track lights in the living area are out, the fan downstairs is not functioning. Host stated that the fan isn’t necessary as the air con works.
* The patios remained uncleaned; an easy fix asking the cleaning crew to mop the patios. The gas canister remains and the bean bag outside is unappealing.
* The carpet in the bedroom is certainly stained and the walls are scuffed and marked up giving the appearance of being dirty.
* The washing machine, dryer and dishwasher worked well. The windows were clean, there was no dank smell and the cleaning crew (once arrived) had made the place presentable.
* The host did provide car park directions prior to arrival as we had requested this based upon prior reviews. Communication was good, but once we requested Air BnB to mitigate our dispute, communication quickly diminished.
Constructive feedback for host:
* Add a mop for guests to use themselves
* Ensure the apartment is clean on time; if not agree to refund cleaning fee immediately. We met the cleaning team who said they had not been notified that the apartment needed cleaning (not an issue with late check out or cleaning team running behind).
* Remove the gas can and bean bag chair
* Add more cooking supplies (currently severely limited)
* Replace the couch, fix the fan and lighting, replace the carpet and repaint the unit.