I will give 5-star for the location of the apartment especially the parking space and view out to the balcony. The entry to the apartment is well secured and you cannot even enter into the building/parking without keys. Unfortunately, we were provided only one set of keys (despite a request for two sets of keys) which makes it a bit harder to manage entry and exit if not all of the family members leaving together.
I will give customer service as 3-star which needs to be improved.