The staff was nice at the front desk but unresponsive to our airbnb messages.
There were several unaddressed issues like: the room we got did not match the pictures on airbnb (would have been nice of them to at least let us know of this change upon check in), check in was late even though I mentioned a couple of times that we were arriving with my pregnant friend, room was smelly and carpets had nails + hairs on it, we fixed the bathroom pipe which was leaking (only after having left out make up in this spot, some of the makeup/bathroom accessories got ruined), etc.
It would have been nice to get an answer from the host on these topics as all of this was mentioned to them in our messages. We are very flexible and would have been happy yo find a solution together, but as we got no answer we feel this is the best way to openly communicate and maybe nog have them repeat this in the future.
Hope this helps, have a lovely day.