Host is refusing to honour the $900+ we paid them because we were unable to travel from Melbourne to Sydney on 26-30 Dec. Airbnb told us they have yet to receive a response from this host so we were forced to dispute the charge with our credit card company. Airbnb was no help bc disruptions due to COVID are not considered “extenuating circumstances” and this host just keeps quoting their cancellation policy. I understand this situation is not ideal for anyone, but be prepared for this host to be unsympathetic to any issues/problems should they arise.