"We were 2 families that came from New York and Brisbane to have a 2-night stay in Sydney, totaling 10 people. When we walked into the house, it was freezing (winter time, June 28th, 2018). When we looked for heating in the home, we could not find any. So we contacted our host only to be told that there was no heating in the house. Only after a lot of persistance on our part did the host decided to provide us with one portable heater. Between 5 bedrooms, this was hardly enough. The temperature dropped to 8 degrees Celsius at night, and it was incredibly cold. We had to send our grandmother to another relative’s house because it was too cold for her. We also borrowed another portable heater from another family friend in town. At night, we would circulate the heaters between the 5 bedrooms to keep warm. We asked if the host would reimburse us the cost of 5 portable heaters if we went out and bought them, but they declined. The house itself was nice, and had a nice living area, with a spacious kitchen and spacious bedrooms with comfortable beds. It was clean and in a decent neighborhood. However, none of the bedrooms had locks on them, and neither did one of the bathrooms. Moving forward, we hope the hosts will provide sufficient heating in the house during the winter time for future guests. Thank you!"