They made contact several times, raised issues they thought we may have (we brought our 2 year old and they brought up the accommodation doesn't have a bath during the booking process in case it would be a problem). They also left keys out on the day and didn't bother us at all during the stay. The studio has all the little extras too- eg. Umbrellas, extra towels, toiletries, bread/fruit/water/cereal/condiments etc. We loved the location and quietness.