The host sent a text less than 24 hours before check in of a change of venue and then was slow to provide photos and never confirmed if new accommodation was actually an air bnb. The host was difficult to communicate with. When the host arrived late, he could only give us one access card and this card didn't enable us to access the parking area. The location didn't have enough linen and we had to request more towels. Cutlery and crockery was dirty and had to be washed. There was animal faeces (cat/dog) in the outdoor area along with cigarette butts and packets. There was only a wok/fry pan to cook with. We chose the accommodation for our 4 children on the grounds of 3 outdoor pools to enjoy in January (in midst of high summer temperatures in Sydney). We were told we could access the indoors heated pool across the road but given no further directions and were given no instructions about where to place the household rubbish. We asked for a second key which they were unable to provide and resulted in our family having to return home early everyday to enable our older son access to the unit. We expressed our disappointment on arrival and asked for a response from the host and had to phone him 5 days later for a response. We have stayed at many air bnb's and this has been our first negative experience, as a result we asked for a discount based on the reasons above and was given a $60 refund which doesn't even cover the service and cleaning fee ($200) which has not been provided.