After seeing the pictures, reading the description and the reviews, I had high hopes for a comfortable and enjoyable holiday in this property. I'm not sure why but my experince from other guests was very different. Sadly, there were many issues but I'll start with the positives - the beds were comfortable, the location for eating out and public transport was good and free car parking was easy to find.
However, as a visitor to Sydney, I didn't know that Enmore Road is a major throughfare for traffic and pedestrians. This property is above a shop on Enmore Rd with the main bedroom bearing full brunt of that noise. Ear plugs and the aircon had little impact. The other bedroom was quieter but etremely hot and stuffy having only a small high window and a desk fan. A desk fan in the lounge is the cooling in that part so it's a pretty hot apartment. Really surprised and disappointed to find that the toilet bowl hadn't been cleaned properly, the cold water tap in the kitchen was broken and actually sitting on the window sill, cupboard faces were grubby and window sills dirty. Some cutlery was dirty. Surely these would have been attended to if the advertised 'deep clean" ($200 cleaning fee) had actually occurred. The handle on the bathroom door came off and had to be forced back on to leave the room (door left open after that), no salt, pepper or oil as advertised, only three knives in the cutlery drawer, no replacement rubbish bin liners, no bottle opener or even a kitchen sink plug!!! Cathy had been in cheery contact with me after we arrived asking if I would mind watering her plants - sure, no problem. However when I messaged her asking about the plug and bottle opener - silence. Nothing. The following morning I wrote again saying it was unhygenic not to be able to wash the dishes especially with cockroaches scuttling around (probably due to the rubbish bin being an open cane basket lined with a plastic bag), Ween then wrote back asking about the roaches and said "they'd had pest control done a few weeks back.. and let me try and arrange to see if I can get a plug and bottle opener delivered asap.." Didnt happen. When I mentioned about the conditions he asked for photos of the broken tap and door handle (supplied) and offered 50% discount on cleaning fee for the inconvenience. I said I should be reimbursed 100% as the condition of the place did not match the description or photos. He wanted to send a tradesman in that day but I didn't want someone unknown coming in to the property. Ween replied " that as hosts (he and Cathy) are not perfect but we always want to try our best to make ur stay a good one".. There was no demonstration of this. His communication stopped. Nothing. Silence until Cathy wrote several days later reminding me of the 10am departure deadline, thanking me for staying at her place and wishing me a safe trip home.
I've stayed in various AirBnBs around Australia and always found the properties to be as or better than described. Until now! Major disappointment in the hosts and property.