This was by far one of my worse experience using airbnb.
My booking was made far in advance and I have been advised that my ID would be required, I said no problem.
So I forgot to send my ID in the day of my check in. My flight got changed so I have literally received a message refusing to send me my check in details because I haven’t sent the ID picture. This was 9pm when I landed in Sydney.
I think having the courtesy to remind about the ID would be the right way to deal with a guest.
After sending my ID, the host tell me that I should arrive till 10pm as she have left the key in Ice cream shop far behind the apartment.
I was moving from Perth to Sydney so I was coming with 2 huge suitcases of 23kg each and a third one with 10kg. Imagine having to walk up and down with 3 suitcases to find out the place she left the key.
-The unit was clean, but have an strong smell coming from the drains.
- The building as a whole is extremely noisy.
- you won’t have one single tool to clean the apartment, no vacuum, no mop or broom, no even a new sponge to wash the dishes!
- No instructions about where to throw the bin.
- No instructions about the check out.
- Miserable quantity of shampoo, conditioner and shower gel.
- if you try to call Alana she won’t respond, so the communication is non existent.
As an Airbnb host myself I can tell This lady have no idea how to run this business.
I could be more shocked and disappointed!