Katrina was lovely. Really communicative, and helpful on the few occasions that we wanted to clarify rules etc. Really nice special touches like providing robes and the offer of clean linen and towels after three days. Location in Penrith was perfect as friends live nearby. Great little bakery, servo, and convenience store a 5 min walk away, and Southlands shopping centre for all other needs a 15 min walk away. Would reccomend.