We stayed here during Sydney floods in March and upon arrival the basement bedroom was completely mouldy. The bed pillows, furniture, walls were all covered in mould and the bedroom was unusable and a health hazard. It absolutely stunk too and the mattress was so hard and awful we couldn’t sleep there even if we wanted too.
We tried to contact the host during our stay to help but they never responded. We had to sleep in the living room on a blow up mattress for our stay.
All the Crockery and cutlery in the kitchen hadn’t been washed and only one toilet roll was supplied in each of the 2 bathrooms so we had to go buy more during our stay. The host ignored our request for help and any questions the entire stay. It took 2 weeks after our stay for someone to get back to me and even then it’s still unresolved. We even sent photos of all the mould and dirty crockery.
I begun a refund request through air bnb and got 10% back which does not cover the fact that one couple couldn’t use a bedroom they paid for during our stay.
I have never left a bad review but we were so upset with the condition of the house and that we spent so much money on accomodation that was almost unliveable and had legitimate health hazards in the mouldy bedroom.