Horrendous !!
We booked at Balmoral Salt for a two night stay, we checked in mid afternoon to drop our bags and were welcomed by Olivia who was heading out for the evening also. We returned later in the evening to ready ourselves for bed. We noticed that the sheets had not been changed from previous guests with sand and various types of hair throughout the bed. We immediately contacted Olivia to notify her of the issue and ask for a response as it was getting late. Olivia failed to respond and we contacted air b n b support who were also unable to receive a response from Olivia. We then continued to wait for air b n b support to advise us when we heard a number of people arrive home upstairs at Olivias house, no one came to provide us clean sheets so we could get to sleep but they did continue to party with drinks and blast the tunes while we were left to wait for Air b n b who then cancelled the trip at midnight and we were left to find alternative accommodation in a city three hours from home...........
We did receive a response in the early hours of the morning following with a barrage of abusive comments from Olivia