The room was as described and in a good central location. Our check-in experience wasn’t great - after an overnight flight the staff told us we had to pay to have a cot included (even though we messaged beforehand to make sure this would be set up). There is nothing written in the house rules or amenities that this should be charged for, it does clearly say it’s included as an amenity. When I explained the listing is incorrect the check-in staff went on to explain how I’m wrong and mistaken. I knew I was right but above all it’s just not great customer service.
The tv didn’t work for Netflix or any streaming. We asked staff to fix this three times and it never was. They also never followed up with us on it.
The place itself was fine but bad customer service always puts you off the whole experience. It would have been easy to fix these things.