Sophie was pleasant and helpful to deal with. She made every effort to make our stay enjoyable. She was always around offering suggestions and checking all was ok.
I did find the pictures to be a little misleading. The house felt a little tired and in need of some attention/maintainence.
It was advertised as being child and pet friendly. There was no safety wires running under balcony handrail and the drop was about 5m. Sophie did explain she would rectify this. I would ask Sophie before booking if this has been fixed if you plan on travelling with children of any age.