Karen’s Air Butler team were very responsive to our messages and helpful with all our questions. We didn't meet them in person, but that was not problematic at all. Everything was very smooth and the apartment was even better than the photographs – a positive surprise. She also provided some excellent recommendations for the area and really clear instructions on how to use everything in the apartment. The apt. itself is in a great location – right next to a wonderful park and within a short walk of all the amenities that you would ever need. We were a family of 5 with three children under 6 years old and we found it plenty big enough for us. The apartment is also pretty close to some good restaurants in Paddington or towards King’s Cross with lots of variety of cuisine. It’s also only about 30 metres from the bus stop going into the CBD or out towards Bondi Beach. It’s only a few minutes’ walk from the train station too – really easy to get around even with three young ones. Highly recommended.