I wish I never booked this room, my vacation was ruined!
- I waited for 2.5 hours to get the access card on the day I checked in.
- the Silkari Hotel staff emphasised they would not provide any services in a mean way because we booked through Airbnb. My son felt sick and needed to see a doctor, the staff refused to help call a taxi. They refused us borrowing the trolley to move luggages
- there are problems between host and hotel. The host rented out the room as pet friendly but the hotel staff told us their hotel disallowed pets.
- The building manager and the receptionist (around 55 year old female) were very rude and disrespectful to us and wanted us to leave.
- On the day I checked out, she disallowed me staying in the lobby with my pets. She refused to take responsibility of my luggages but just urged me to leave the lobby. I was worried about the safety of my belongings and my little boy staying in the lobby alone while my husband moving 18 luggages/bags without a trolley.