Multiple issues with check-in/check-out. For some unclear reason the keys were not available at the prearranged location, so I received several communications (both phone and via email/airbnb) with conflicting information and confusing directions in order to collect the keys to get access to the property. I had been told via the phone that the keys would be ubered to myself, only to find when I arrived in Sydney and called the staff managing the property that this was not the case. Instead they had placed the keys in another location near the property and the instructions provided were not clear (no street names given), making it difficult to locate the keys. On check-out we were instructed to leave the keys where we had picked them up, which we did, and then shortly after check-out we were contacted asking where we had left the keys. The person that was contacting us did not appear to know anything about the issues with access or the new location for the keys. Staff/company managing the property need to communicate with people staying at the property and internally better, as it was quite frustrating and spoiled what would have been a lovely stay at the property. Nil issues with the apartment itself.