So this is my first negative review in our multiple stays in holiday homes never had such a disappointment. Sue was helpful at the minimum necessary but other than that she's just unpleasant to deal with to say the least. If you refer to my personal reviews, we have always been referred to as easy and respectful guests so she must have done enough for me to write this. I would say to future guests to research on Berowra waters lodge for more accurate feedback. The location itself is beautiful and we would go back to the river just definitely not to this house. It is overpriced for what it is, the place isn't exactly clean, the rooms have no doors, and bedrooms are very dated and old. Only the lounge room and bathrooms have been updated. If you stay in the upstairs room, you will be woken up at night by the screams of the possums fighting in the roof. If you read the guide book in the house, she mentions that the possum has made the roof their home . If You are in the downstairs room you will have an old stained curtain as your door, and nail strips (from old carpets) around the room you have to be careful not to step on them. Before we arrive, she told us that we can check in anytime from 2pm, and we communicated that we will arrive between 2-4pm depending on traffic but will let her know an hour before we arrive. On the day of check-in, we informed her that we will arrive at 2.30pm an hour prior, and all we got was a message asking us to take our time as she can’t check us in until 3pm. So fine, we informed her we will be there at 3pm. Alas, We went to a wrong pick up point and was delayed by 10mins, and she was so rude about it. Curtly telling us that we have confirmed 3pm pickup and we should be there at the wharf at 3pm. Nevermind herself that she couldn’t check us in on time, and that her husband was still picking up toilet paper when we arrived at the correct wharf at 3.10pm. Secondly, when I booked the place, I specifically checked that the price for 2,3 or 4 guests were the same so we wouldn’t short change her. Our friend (3rd guest originally meant to take the 2nd room) couldn’t come as he’s in self-isolation so we invited another couple who has a 6 month old baby just for 1night out of the 3Nights we stayed there. When she saw our friends, she started saying that the septic system might overflow with more people and continue to nag us. I mean, the place was advertised for 4 Adults, and we paid for the whole property meant for 4 adults and there were 4 adults for 1 night, so I am not sure why the septic system would be a problem, or having our friend over when we have paid for it a problem. All in all, it wasn’t a nice holiday experience for us and for the first time, glad to be home earlier from a holiday.