Donna made us feel very welcome, provided all relevant information, made it very clear she was available for anything, however was happy to leave us to it too (as we live locally we are familiar with the area). Everything was as expected and easy to navigate. We especially appreciated the laundry facilities and that everything we needed was there, including a little torch thoughtfully left out for us when we arrived in the dark (although auto lights were great too). The space was cosy but ample for 2 adults and 6yr old + 8yr old for 3 nights.