Everything was wrong with this apartment. You had to retrieve the key from a far away neighborhood, dragging your suitcase up the stairs and asking your Uber driver to wait while retrieving the key from the office lockbox. They expected the same for drop off. They did not disclose this when booking. It’s impossible for an out of town guest with no car. Could not park infront if their office as it’s at a busy road. Insane key retrieval instructions never had do this before. The apartment had a concierge why not leave their keys with them? Makes no sense? Location was super loud, right across a busy hospital with nightly rescue helicopter and ambulance noises, did not have one restful night in 5 days. Made for very bad work days the next mornings. Apartment had 10 items broken, such a light fixtures, handles. I send a list no response from the office or apology. Oil or food rests where dripping from the pantry on the overhead vent. No air conditioning. Service was non existent.