We where greeted with smiles and lots of help. A video was provided prior, however we still got a walk thru show and tell. The place was as described and was very comfortable as well as the bed had a wonderful comfortable mattress. We ate at the restaurant once, it was a great atmosphere. Wish we could have stayed longer. My sister and I was super pleased and everyone was sooo nice. Also the little store beside it stayed open until 3am, and they where very sweet there to. We loved it!!