This was the worst AirBnB experience Ive had in the 14 years I have been using the platform. We were literally unable to access the property for the first night that we paid for the rental. The key to the apartment was left at a convenience store that closed at 2:30 PM even though check-in was at 3 PM when we called the intermediary (definitely not a rental by owner property), we were told that we would need to stay in a hotel for the night and there was no way to resolve the situation by a person on the support line. It was abundantly clear that the apartment is owned by someone who doesn't even live in the country and they do not hire anyone locally for service. We did finally get into the property on the second day and throughout the entire stay the response time for any of our requests, including specifics on checkout instructions, was a 24 hour response time. Property was a building under construction in a nondescript suburb 45 mins from Sydney. I strongly discourage renting!