Charlotte was very responsive and self check in was easy. Apartment is on the 4th floor and there is no lift. Listing is advertised as 2 beds (one traditional queen and one sofa couch). However, in the details, the owner requests an additional $25 AUD cash if you want linens for the sofa bed. After I noticed stains on the queen bed linens, Charlotte responded quickly and had the cleaner redo the sheets the next day. However, there were still some stains even after it had been cleaned. Charlotte refunded the cleaning fee for the duration of our 2 night stay. Overall, the place was fine for the price, but I still would’ve liked to have seen more attention to the bed spread cleanliness. I will probably not stay here again.