Great apartment, poor service.
Ultimately we were happy with our stay, the apartment was very nice, and mostly well-equipped, and it was good value.
The location was fantastic, central with good public transport links, several good restaurant areas including the fish markets, and also close to leafy back streets of Ultimo and Glebe, and the Glebe foreshore. Easy walk to Chinatown, Darling Harbour, Central Park, Broadway Shopping Centre, Central Station.
Check-in was super easy, self check-in with very clear instructions. Instructions for rubbish, recycling etc. were also good.
The apartment has decent natural light, the balcony is nice, and gets sun in the mornings. The bed, pillows and the sofa were very comfortable. Detergent was supplied for the dish washer and washing machine. It's a bit weird that if you want to use the microwave you have to open a "cupboard" door that is attached to and automatically opens the fridge door. But this is ultimately not a big deal.
There were a few minor things wrong, however, and the service getting them fixed was inconsistent and slow. These were the issues:
1. Only one set of keys was provided. There were two of us and we were staying for 3 weeks, so it seems reasonable that we both have keys. The listing says they welcome long term stays and to treat it as your home, and that's what we wanted.
2. There were only 2 forks and 1 dessert spoon.
3. A bag of dirty laundry was left in the cupboards. We were happy to have spare linens/towels, but we had to wash it ourselves first.
4. A broken glass was left in the cupboard. Probably from a previous guest, but this and the previous point suggests the cleaning/checking of the apartment between guests is not all that thorough.
5. One of the chairs on the balcony is broken, with some screws missing, and two legs are loose. This was never solved during our stay.
At first when I contacted MadeComfy to complain, they just said they would not provide extra keys or more cutlery. After some time, someone obviously thought this was not right and got in touch and arranged for someone to come by and fix these things. By that point is was the end of week 2 of our 3 week stay, and we had already thrown out the broken glass and washed the laundry. The person who came with keys and cutlery also looked at the chair on the balcony and said he'd be back later that afternoon with the right parts to fix it, but he never showed up. MadeComfy asked me if everything was solved and I said the chair was still not fixed, but then I got no response.
So, ultimately, it's a nice apartment, but if you want good and responsive service, look elsewhere.