Good location and relatively clean property. We paid $551 per night which we thought was quite pricey for what it was. The rooms are smaller than expected and not all amenities advertised were there. The communication from the Cushie concierge lady was not fantastic. When I asked her about the luggage drop-off service that is advertised under their list of amenities she got quite defensive and started saying that during the 2.5 years she had managed the property she has never heard of it and made me show her the link and screenshots of where I saw it online. She then asked me where am I coming from which I thought was rather irrelevant. After all that, she never got back to me about the luggage drop-off. It was raining the entire time we were there and we didn’t drive so it made our stay quite inconvenient. It’s misleading to advertise something and not end up providing the service. Would be okay even if there was an apology or a proper explanation but no.
The Cushie concierge also messaged to tell me to put all the rubbish out in the bins outside when it was raining heavily. We took out all the rubbish anyway and left the place immaculate when we checked out but we felt the message was a little inconsiderate given it was pouring.