My husband and I were visiting from Canada. Michael was very responsive the entire time and was very accommodating for check-in (Michael waited for us in the lobby around the approx time I had told him we would arrive since he wasn't sure if we would get a mobile or be able to call him easily). I really appreciated that. He gave us a tour of the facilities and was great about us needing a little extra time to check out. We had a fantastic stay. Highly recommend this place