Matt replied immediately to all my messages, so the communication was smooth. Our problem was that we booked a room with two bedrooms and a sofa for 5 people and when we arrived he told us that this room was not available. He offered two other apartments with one room each for the first night, but he asked to squeeze to an apartment with one bed and a coach for the second night the five of us. I don't appreciate that he was not clear for the situation and he let us know when we arrived leaving us basically without any other choice. At the end we found satisfying solution because Matt and us talked through the problem. The place is at really good location. Matt is interested to leave his customers happy. My pillow had some yellow stains, which I don't know if was dirt or just permanent. I would say that the place is quite ok, but not perfect.