I was only really there for a few hours of my one night stay and only met Vivian briefly, but she seemed very nice and friendly. It was a very nice room with a comfortable bed. - it matched some of the pictures. Location is quiet but a decent walk from the station if you're carrying bags but fine if you're not. It's a pretty basic suburb with not much in the way of cafes/shops etc in nearby. The house looked messy form the outside with rubbish around but was fine on the inside. Good for a short stay if you just need a place to crash. I chose it as it was the closest chap accommodation to a concert venue I was attending. (Qudos Bank Arena) which is about 9 minutes or a $20 Uber away.