This is my preferred accommodation when in Sydney because of its location, cleanliness, pared-back feel, history and good deals that pop up now and then. Three of us stayed here for one night during winter. After checking in, we found the kettle needed replacing due to a burnt base and also rang reception about not having a heating icon on the aircon remote and thus no heating (due to an ongoing service to be continued the following morning). Bbrrrhh. MAGDA at reception picked up the phone in a timely manner, explained why there wasn’t any heating and addressed our issues directly with a new kettle and 2 coil heaters which warmed the room really well. MAGDA did all this with a smile on her face and a friendly, ‘no problems!’ manner. The kettle and heaters were delivered not long after my phone call. THANK YOU MAGDA for accommodating us in such a timely manner! There can be issues with any accommodation but it is great service and a warm response like MAGDA’S that will see us return again.