Whilst we did not meet Gwen personally she emailed us in a very friendly helpful manner. Her instructions were very clear and the person cleaning the appartment contacted us to arrange when to come after our departure. Every detail that went to make our stay as pleasant as possible was attended to by Gwen. It is located in a great area, close to the harbour, vibrant shopping, restaurants and coffee shops. Everything to make for a great stay! We would love to visit again.