Our stay at MaisonNets' Annandale property was, unfortunately, the most disappointing Airbnb experience that we have had in over ten years of using the service. Whilst the initial interactions with MaisonNets were timely, informative and polite, and check-in was facilitated smoothly, the experience deteriorated after a short time being in the property itself. It quickly became apparent that the property was not up to the standards of cleanliness and comfort promised by the listing.
The owner has done a decent job of giving this old, utilitarian Sydney apartment a modern facelift but unfortunately, it's undermined by a lack of cleanliness and care. Whilst the kitchen and bathroom were adequately clean, many other parts of the property were not. The loungeroom furnishings, for instance, were so disgustingly stained that we quickly made the decision not to sit on them. The skirting boards, windows, and window frames had what looked to be months or years of built-up dust and dirt accumulated on them. Perhaps most repulsive was the stained bedding. The mattress in one of the rooms is old, sagging and noisy when you attempt to roll over. We would have liked to sit outside in the courtyard to enjoy a drink or have a meal but the outdoor table had a broken leg upon which someone had attempted a shoddy repair job, so it sits at a wonky angle.
The property gets very hot, so it's important that the fans and cooling systems are up to scratch. Here again, we found the property to be sorely lacking. There are two pedestal fans onsite which were horridly dirty, caked in dust and dirt. The portable AC unit was noisy and the hot air that blew from the back negated any cooling effect. A message to MaisonNets about this issue was met with a reply to find the hose that connects to the back of the unit and hang it out the window. This hose could not be found, so the AC unit, like the lounge furniture and outdoor table, was rendered unusable.
Prospective guests should also be aware that this is a small, sometimes noisy block, neighbouring some other noisy blocks. A neighbour's TV ran loudly throughout the night during our stay. Earplugs for light sleepers are recommended.
We communicated our dissatisfaction to MaisonNets early in our stay and began a process of claiming some remuneration. MaisonNets were slow to reply and offered nothing specific to remedy the problems. We then made contact with Airbnb directly who were far more proactive in facilitating a positive outcome to a very negative stay.
Overall, one to avoid.