The location of the apartment is great with easy access to the CBD and all forms of public transport. Check-in was poor, upon arrival there was no key as described. After multiple calls and attempts to contact a property manager it was identified that another guest had taken the key from a shared lock-box. This resulted in a check-in 2 hrs after the 2pm contract. This is not acceptable that another guest has access to our keys that resulted in late access to the room and not knowing if they had been in there after the appartments had been serviced. Other than an apology from the manager there has been no offer of compensation, I am sure if I checked out 2 hrs late without communication or prior arrangements there would be a fee incurred. The apparent facilities were good, however the salt and paper were empty, cutlery was dirty in the draw, bathroom was not well cleaned, lint filter completely full and TV remote had no batteries (we installed) side button on tv didn’t switch stations.