We were welcomed with a note describing the apartment and it's amenities, as well as the neighborhood, including restaurant suggestions. A bottle of wine was left waiting for us when we arrived. Hosts were not personally available but their housekeeper did a fine job of issuing keys and explaining the air con/lighting controls. Secure parking is very convenient for any intrepid drivers who dare to take on Sydney traffic. Everything was better than expected, including the city/park view. This was our first Airbnb experience so we have nothing to compare it to, but what a great start. It may be hard to beat!