Firstly I’d like to thank Alyssa from Madecomfy on her help upon arrival to the apartment.
Unfortunately we go completely go down hill from there, as I arrived I spent 2 hours out the front of the apartment looking for the entry keys and lockbox, to find that they had been stuck behind a sign with no possible way to retrieve. I think waited for a phone call back each time for a status update on how I would be able to enter the apartment, to finally find out that I was being moved and asked to to walk all my luggage up the street to a new apartment, which was substantially cheaper than were i was meant to be staying. I then found myself in this bunker, which is below ground with no natural light and the sound of a train running through the tunnel below the apartment rattling the apartment.
I returned the next day to finally access the right apartment and to find that the place was falling apart, ceiling lights not working, door handles falling off, shower screen doors about to drop off its hinges, power points that didn’t work and to top it off a musical of water pipes that shake and squealed at all times of the night and day. To top those all off the microwave didn’t work either.
To finally top this all off, I was told that because it was after hours when I first called with my problem that I couldn’t not be advised if a refund for the first night or any sort of compensation could be approved due to no manager working at that time, I was told that I would be contacted during business hours the next day.
I’m still yet to hear anything from any of the team and have messaged them numerous times since asked if we could resolve this issue!
Deplorable service over all, terrible apartment for the price as the place is falling apart and absolutely tiny,
Can safely say that next time I will be booking in Sydney, if it is run by MadeComfy I certainly will not be staying with them.