We were not expecting five star accommodation however we were expecting clean accommodation, where we looked forward to returning to each day. Unfortunately the apartment was dirty, the carpet was stained, the kitchen was infested with cockroaches and there was a lot of mould in the bathroom. We were not provided with a fire escape key so we were unable to access our apartment one day when the lift was broken. There was a sign on the notice board in the lobby telling everyone to carry their fire escape key, so we should have been given one. I am pleased to say Andy reimbursed our cleaning fee and said she would have the apartment deep cleaned. We were very pleased with our car parking and the location however we hope she keeps her promise about the cleaning as this has made us very wary of the Airbnb experience.