We booked Helen's place on the day of our stay and Helen was very accommodating of our last minute booking. The location of the apartment was great, just off a main street. However, on entering the apartment, there was a very strong unpleasant smell. We found faeces in the (unflushed) toilet. I contacted Helen, and she was exceptionally sorry. While Helen offered a refund of 50% of the cleaning fee, I didn't think that this was adequate compensation for such an awful experience. We ultimately settled on a refund of the full cleaning fee however I would not recommend staying here given our experience.