Sabrina is very responsive via text and I did have to call about a delayed cleaning situation when we checked in but she did get on top of it right away and it was cleaned quickly. Super friendly.
The location is amazing -close to light rail and bus. Taxis are easy to get up the corner and there’s a grocery store walkable in less than 5min. You can walk down to Darling Harbor in about 15-20min. Location cannot be better! note that if you are driving there, there are two ‘Mount street’ so be sure it’s the one next to the pizza place along Miller. We had issues with Maps initially driving there.
Each level of the home has its own bedroom and bathroom. The staircase was narrow and spiral up like a lighthouse but it was nice to get your own elevator from the B1 level with 2 car garage lot, personal laundry, up the unit to the bedrooms. We had a group of 8 with a small Wheelchair so the elevator was great. It does have a loud ding that can be heard across the floors though when used.