Although I gave 3 stars, I want to say staying here was great except for the issues that I will mention below. I think my favorite part is the location. In Wentworth Point which is the neighborhood it is located in, there is a shopping center with a supermarket, and access to public transportation is very easy to get to with the ferry right there and a train station across the bridge at Rhodes.
However, for one, I think the customer service could be better. My first Sunday here, there was a huge thunderstorm that flooded the streets and knocked out the power to our building. Unfortunately, we were the only building in all of Wentworth Point to lose power for a few days. I was in contact with the host and he responded with how it was out of his control and that the electric company was on it to restore power, which is completely understandable. However, 4 days later, on Wednesday, still without power, I went through Airbnb to submit an official partial refund due to extenuating circumstances since we were without power and without hot water for days. The host saw this and it was at this point that instead of giving us a partial refund, he offered us to stay at one of his other airbnbs. While this act is appreciated, it makes me wonder how long the other airbnb was available for, and if he would have offered it if I never had submitted a refund.
Secondly, there were problems with the dryer the entire stay. It takes hours and multiple cycles to dry your clothes which was a nuisance. Towards the end of my stay, the dryer stopped working completely. I reached out to the host and he kept responding with advice such as turning it off and back on again, cleaning the filter, etc. I did all of this and he said he would try to reach out to a handyman or repair service to get it fixed. However, all of his responses seemed like he did not take me seriously and was simply brushing me off. He said it would cost a lot of money to replace/fix the dryer and it seemed he was unwilling to pay for it or fix it, which I feel is the responsibility of the host to do so. When I asked how am I supposed to dry my clothes, he responded by saying "to take advantage of the Australian sun and hang dry them outside," which I did not appreciate and further made me think that this was all a joke to him and that he would get to it when he would get to it. What also makes me think that is at the other airbnb where I stayed at temporarily, I arrived with the dryer already broken, so it seems that this is a common issue that does not get resolved in a timely manner.
In summary, I did enjoy my stay but the customer service really left a sour taste in my mouth and for that, I took away some stars for my review.
P.S. the A/C wall unit does not really reach the bedrooms and it can get quite muggy in there, despite the floor fans.