We arrived at the apartment at 03PM after fluting from Perth with a Toddler. They said the key is in a lockbox opposite the apartment however it was empty. Mad multiple attempts to contact "MADECOMFY" team and they were unable to help us to get into the apartment. They said they can't contact the housekeeping and do not have a spare key. They didn't assist even though we requested and explained we have a toddler with us and currently have been staying outside freezing for the last 4H so we could go to the apartment we fully paid month in advance.
They didn't even made the effort to find an alternative apartment for us. We had to book a hotel for 3x times the cost to stay as it was a last minute booking.