While the property itself is fine the check-in process is ridiculous. I went to the shop as requested by the welcome email to get the key. The shopkeeper had no idea why I was there. Eventually found the lock box in the shop that the shopkeeper had no clue about and the code error message said there was no key. I called the MadeComfy number and finally got through and explained the situation and then staff there told me he had a cold, put me on hold them hung up. Weird right? Called back and a voice message said if I was locked out to call a locksmith. I eventually got through again and was on hold for over an hour and a half with the staff member coming back intermittently to tell me the house had been clean. Great but I still can't get it. She finally came back and said the key was put in the box but the box must be broken and there was nothing they could do about it. By this stage I'd walked back lugging my suitcase to the home and set up camp on the front step. More waiting and being told they couldn't help me or refund me because I was technically checked in, even if I couldn't get the key. This is the most ridiculous system. absolute joke. Eventually I threatened to kick the door in which seemed to get the staff into action where they located the key in Barangaroo and sent it in a Uber to the accommodation. So after over two hours I got into the accommodation, no compensation, no support, do not stay here or anywhere with this company as they will leave you sitting in the rain and they just don't care. I imagine if it was later or on a weekend it would have been a much worse situation than on a Tuesday evening.