We did not meet Joy in person as she was on holiday at the time of our visit. However, she always kept in touch with us and made sure everything was ok. She has always been very quick and helpful in all her communication.

The apartment is nice, bright and spacious, actually much larger than we needed; it is very conveniently located for the bus to the city and the beach. The beach can also be reached with a very nice coastal pathway (both Coogee and Maroubra, both of which we loved very much). There is indeed a bit of traffic noise during the day if you keep the windows open as the two rooms we spent most time in (the main bedroom and the living room) are on the street. But at night everything is very quiet and we had no trouble to sleep.

The only thing the the picture don't show very well is that some of the furniture (e.g. the chairs in the living room) is a bit old - but overall the place is really comfortable (we loved the extendable couch) and well-equipped. And there are some DVD that we enjoyed very much watching on the big screen TV (it seemed the third season of Downton Abbey was there for us!).

The dogs are very nice and friendly, we loved to play with them when we could but as Joy was away it did not happen very often.