We didn't get to meet Ingrid, but she was very quick to respond to any queries we had while there and gave very clear instructions on getting in and where things were so it was no problem. The house was lovely and fit our family of 6 in very comfortably, with comfy double beds in each room. It was in a lovely neighbourhood, close enough to Bondi beach to walk and easy to get onto the main roads by car to get into the city. We had a great stay.