Paul was quick to reply to any emails or text messages. We never met up although the instructions for the key were easy.The house is in a good quiet safe location easy walking to the train station. There are a few cafes and restaurants within easy walking distance too. The bathroom is modern and clean and the kitchen is big and functional. The courtyard was nice and the breeze flowed through the house.Parking is on the street only. The 3rd bed is via a ladder to the loft so possibly restrict some less able body guests. This was a good base for our week in Sydney with 4 people.