Pip made us feel very welcome and was extremely good at communicating, responses were made within 24 hours. The apartment was homely, comfortable and the air con worked perfectly. Instructions were in the apartment with regards to the rubbish bins, the cooker and wi-fi. The location was spot-on although due to the steep hill and steps I feel that people with mobility problems would really struggle. With our holiday falling over Christmas, Pip kindly lent us Christmas decorations which made a real difference. Pip's neighbours were so lovely as well and helped us with one or two queries.