I did not have the opportunity to meet Vickie, but everything was clearly and quickly communicated. The apartment is beautifully and functionally decorated, with everything present you could need. The internet is fast and reliable, the kitchen well-equipped. I slept very well in the bed, with a choice of pillow hardness. The place is perfectly located, not far from restaurants, and a very lovely 30' stroll through the impressive botanical gardens to the Opera House. Highly recommended place to stay!