I originally booked to stay at the Bayswater, however was transferred to Springfield lodge, the 'sister' building around the corner.
Upon checking in at 2:15pm, I entered my room and the room had not been cleaned. I was confused if it was my room or not as the bed looked like it had just been slept in. The pillows were thrown in the corner of the room.
I walked into the bathroom and there was a used towel hanging up, and another used face towel thrown on the ground with lipstick marks all over it. The bins were full of rubbish.
I then received a call around 5:00pm asking if I had checked in, which I had. On this phone call I explained to the host that the room was unclean and untidy, and I asked if it could be cleaned as I would not be back till later that evening. There was no response, nor compensation for the unclean room.
Later that evening, when I was out with close friends, around 8:30pm I received a call again from the host asking if I had checked in, which I had at 2:15pm.
Everyone's experiences are different, but I honestly expect a full refund of my money as this is not what I expected at all.