Although the apartment and location was amazing, our experience was soured by some issues that we had. We did not receive any check-in instructions prior to arrival and on the day my messages to the host were unanswered so we then had to scramble to find last minute accommodation for the night. The next day we were finally able to get through to the property management office who shared details for access. No explanation or apology has been given to us as to why this happened. We are also still waiting for a refund for the first night. Understandably there is some back and forth to arrange, but over two and a half weeks later it has not yet been processed.