The apartment was like a home with many facilities. Even though we didn't use most of them (e.g. the laundry), it was great to have them there. The rooms were spacious and there were lots of things for cooking in the kitchen - not that we did any cooking. We were out and about a lot as the location was ideal for us. Easy access to the bus, local shops, the city and family (whom we were visiting.) Instructions on accessing the key were detailed and clear and the residents in the apartment were quiet. Building works occurred nearby during our stay which started around 7am. Fortunately we were awake by this time. Denise was friendly and efficient through text and emails. She even checked all was well with us after a large storm went through Sydney.