Our stay was fine. The location is excellent and everything works. This is a business venture and very impersonal, there's never any name on any correspondence. Fine if thats what you're after. Theres some funny touches like a warning not to wear stilettos on the newly sanded floorboards so you dont damage them, but the floor is vinyl :) Check if the windows have been fixed before staying. We were charged for an early checkin, but the power was off when we arrived, and we were told no ones been there for a while, so it wasn't for emergency cleaning. Felt very corporate