The house has a great views and the check-in process is smooth but we are incredibly disatisfied with the way we have been treated prior to and after our stay.
The owner notified us 2 hours prior to check in that the single bed was broken and that one of our guests would have to use the couch as a replacement. We asked for a partial refund as we booked thinking we would have beds for 7 guests as per the listing and the owner did not give us adequate notice to consider alternative accommodation arrangements for our group. The owner refused and said a couch is an adequate alternative. I immediately informed Airbnb who seemed to be concerned with the situation and looked into it straight away. Within a few days, Airbnb sided with us and made the host pay us back for 50% of the booking for misrepresenting the terms of the agreement and not providing an adequate alternative to the sleeping arrangements.
Furthermore, the bathroom is quite filthy and the fixtures are rusted (as noted by other reviewers). The owner tried to charge us for damage to a toilet seat which clearly has extensive wear and tear and had been hastily repaired with some kind of putty. This was incredibly disheartening from our perspective as we were looking forward to our stay but it soured our weekend away. Airbnb also immediately sided with us on this issue and told me there was no way I was paying for that. I would like to say it was unbelievable for the host to try something like that but considering their response to our request to be refunded for the sleeping arrangements, it seems perfectly on point with their character.
We advise people to not stay here and we will make sure we do not book again.