We were pretty disappointed in the poor management of checking-in and collecting the keys. We were told we could collect the keys from the building management at 10am and they were very rude upon our arrival. Telling us they didn't know anything about it, not letting us use their phone, and said it wasn't their problem. After an hour of trying to contact Rolmar, without success, the building management found the keys from the previous guest and handed it over.
We did not receive a call or email back from Rolmar until the NEXT MORNING!
Very poor management and we were not happy about it.
In addition there was a dirty pair of panties left on the bed under the covers AFTER the unit had apparently been "cleaned".