Don't book this hotel via the app, if you must make a reservation do it on their website instead. My partner arrived late in the evening and tried to check in without me and they didn't let him even though he was the second guest on the app. He ended up having to book a separate room and I had to cancel this booking but there was a $100 I didn't get back which wasn't accounted for because Airbnb only let me ask for $287 refund.
Also the receptionist is really unhelpful. I usually do not get all 'Karen' but she was more keen to turn him away rather than help to resolve the issue. It would've been less of an issue if it wasn't so late, after a delayed flight and I got a full refund.