Hugh was just great, everything was easy from moment we made booking. Travelling as a family with a 6 year old and a 4 year old, the location and size of the place was just perfect for our needs. Hugh was there to meet us and it was relatively late and he even helped us into the room with our bags etc which I didn't expect, was lovely with the boys and gave us lots of tips. There was a farmers market right next door which was handy and so many cafes etc. The location was just perfect for us as a family as was easy to walk to botanical gardens etc and circular quay. It was a cool place to stay in as well - great roof top garden and loved the retro bits and pieces around the apartment. Hugh was easily contactable but we didn't need to speak to him as the apartment was so well equipped.