we stayed for 5 days, we wouldnt again. place was charged for a price of a hotel however the experience was subpar. i did not want to shame a place however my partner and I felt strongly to review on the experience as it did not live up to what seemed to be promised from the listing.
cleanliness: feels like the place is only wiped down and dusted but not thoroughly. dirty towels with blank, yellow, and random stains and pubic hairs on them. crumbs on the couch. it was these folded towels that were folded to appear clean that really turned me off from this place, i had showered wiped myself clean and only realised i had a filthy towel and felt disgusted. i checked more towels and still dirty! if they were dirty why did the cleaners still fold them? to appear like this place was clean? it was unacceptable as now you are not sure if things are clean unless you look closer. mouldy bathroom grouts, would not take a bath!! lots of indicators of the place not being up to standards to hygiene especially during covid. she emphasizes the "i pay a lot for cleaners" part when it doesnt matter if you pay a little or a lot, not my business. taking ownership of the state of the apartment is solely owners responsibility.
shower: broken shower head fixture (fell on my partners head multiple times, we had to hold it up at times) and the water does not come out full stream, not a comfortable shower.
value: expensive however good location very close to manly. I have stayed in better hostels or motels.photos look nicer than the real deal. however view from balcony is very pretty. furniture and items could need replacing as cleaners cant clean things that are already in need of replacement.
check in process: allowed earlier check in which was good however it was complicated, confusing, detailed in a disorganised way, and not simple. when holidaying, normally people like a straightforward checkin process to sit back and relax, it felt daunting with the house rules and hard to follow it. this was a red flag that she was going to be a difficult owner to please if you did not follow all these steps. she requests you must state on day 1 if youre happy with the inspection of the place, if not to requests cleaners to come back during mid stay was a bit of blame on why did you not raise it sooner. blamed me that i should have brought up my concerns earlier when i did not realise things until a few days in. i mentioned as problems arose and became noticeable. she also sends you a detailed list that if you use too much electricity either washing clothes or just in general you will pay a fee. it seems odd that this info is even included. rules: you have to empty your own garbage and wash your own dishes. bit odd that its written as if like you cant leave anything behind, would you get charged? garbage is also only available on ground floor.
parking: comes with parking however we often had trouble finding a spot. it was normally full at night.
communication: did reply promptly. poor problem resolution. deflects blame on her cleaners for everything wrong with the place.
overall: right off the bat i knew red flags when check in process and checkout process was lengthy. i think details of that should be more forthcoming. photos arent accurate as its not that clean as the pictures. i think blaming guests for not inspecting place in depth beforehand and the attitude of "why didnt you raise it sooner" is not constructive. i think its fair for any person staying to expect something as simple as clean towels if you offer them. if i washed them myself, there is no nor dryer available so i guess i would have wet towels... only washer, what is the point of a washing machine but no dryer if you are only staying short term? who has time for that... anyways it is helpful somewhat but not helpful that there is no laundry detergent, i am not paying for a full bottle to only be here for 5 days. if i purchased my own towels and get reimbursed, i didnt want to bother with asking for money or dealing with it. i was promised a clean and sanitised place, i did not like the attitude around feeling like this was above and beyond to request and made to feel i am being nit picky. i did not offer this, she offered this to me. i stated i wanted to know so i could go in and sanitise with disinfectant spray before i settled in but she offered additional sanitisation.
Im sorry this was very long and in depth but we felt we had to share.