Lincoln was extremely helpful from the moment we made the reservation. The house is beautifully done up with each room having it's own theme. Very homely. The best thing about the house I think is the location. It's right in The Rocks which is a fantastic area. And all the main sights are within walking distance. There's a bedroom on each of the 4 levels, so lots of steps. My only regret is that I didn't spend enough time actually in the house, what with a busy itinerary. I would recommend this house to anyone for sure