Really terrible experience, I do not recommend staying at Charlotte's accommodation.
My partner and I booked 2 nights in Charlotte's Airbnb hoping for a nice weekend in the city however after our first night, we informed Charlotte that we had found the bedding to be uncomfortable - the sheets were rough, the pillows old and flat, my partner woke with a bad neck and the room was unclean and dusty. However, Charlotte did not take the feedback well! Her communication became petty and condescending. We weren't sure whether we would stay the second night but she made it very clear we were not welcome and she suggested we leave...
The icing on the cake was she said she would refund us for the second night that we missed - which in hindsight was suspiciously kind since she had been so rude. As it turns out she never intended to provide a refund. Instead, she came up with a convenient story - that we had ruined the bedding and the cost to replace it would be the cost of the refund. The irony!
End of the day, we may not have gotten our refund but at least we have good morals and we didn't lie and scam people to get an outcome that suited us best. If critical feedback insights horrible behavior, I would think being a host probably isn't for you.
Needless to say, I definitely don't recommend staying here.