This was my first trip to Australia so I chose this apartment for its location and based on some positive reviews. I booked the 19th March until 8th April but wasn’t arriving until 20th.
The check in was straightforward and the instructions, guides, to the place were accurate.
My biggest issues were the cleanliness and communication.
1. The apartment had a damp, musty smell with mould on the ceiling
2. The shower did not drain and there was stuff coming up from it
3. The sofa was heavily stained
4. The cushions were heavily stained
5. There was blood on the duvet
6. The fridge was filthy and the freezer iced up so unusable
7. Cockroaches
I reported these issues on the 20th of March (pictures also sent) but didn’t receive a reply until 21st with assurances someone would come out and attend to my issues. I replied at my earliest opportunity which was the 22nd stating when the apartment would be empty for their teams to attend.
I had to chase up on the 23rd and got a reply stating someone would fix the shower the next day. By 17:00 the next day, no one had been so I chased again. By now I was using the showers at the local sailing club. I sent another chasing message which wasn’t replied to until 25th stating they would reschedule and also asking for pictures, more pictures sent.
I had assurances the shower would be attended to on the 27th and that a cleaning team would be scheduled for W/C 28th. The shower eventually repaired on the 28th.
There was a lot more chasing from myself and very few replies as the agent I was dealing with was off and no one else picked up the messages.
My issues were also highlighted to Airbnb on the 24th as it became apparent I was getting no where with the agent. Because I didn’t report the issues to them within 24hrs I’m struggling to get any sort of resolution from them. However, the issues were raised to the agent and I believe you have to give them an opportunity to resolve things.
So, needless to say, I won’t be booking this apartment again.