I am also deeply disgusted in the way I was treated and the horrible condition of the room.
I arrived and was not greeted I was basically attacked by Wila. Give me passport, ID, fill out this form, sign here, give me credit card incase you break something. I was already speechless at how a business and a host could speak to one of its guests. I questioned why I need to provide such things and she said angrily ok don't worry. She still forced me to complete and fill out my full details on a form and sign it which I did not know what I signed. She was yelling and I asked her why are you yelling. She appeared angry, unhappy and was extremely unfriendly. She was also yelling and saying do not shower with with the bathroom door open, I asked why, she said check Airbnb all there. If you shower with door open fire alarm go off and you pay $1,750.00 fine. I reached the room and it was directly on parramatta road and extremely noisy. The carpet was full of cigarette burns. The towels were all stained and with hairs inside.
There was two big warning signs in the bathroom for fines. One was for $1,750.00 for smoke alarm and the other was for the ceiling fan in the bathroom if it breaks for $500.00.
The ceiling fan was full of dirt, dust and hair and barely worked. The ceiling light was full of water and very very dim and the bathroom could not be used at night with the door closed as it was far too dark. I had to use my iPhone to provide some light just to use the toilet. There was stains on the table. The table was blocking the closet cupboard and I could not access it. There were holes in the wall patched up with plaster and left unfinished.
I could not approach the lady as she was very unapproachable, unfriendly, angry and was yelling from the moment I checked in. I am a polite and quiet person who does not like conflict or aggressive behaviour.
Due to the fact that I had a very important meeting, I did not have time to search for another hotel nor did I want to argue with this very rude woman Wila. She clearly should not be dealing with guests with such a bad attitude.
The room was so bad I was forced to call some friends and stay with them on their sofa. I did not and could not stay in the room as it was so bad.
I requested for a full refund for this absolutely disgusting room and the extremely rude attitude and poor service I received and AirBnb have denied me this and have fully supported the rude host.
Think twice before using AirBnb and this host especially.