I have used Airbnb for a while and this was by far the worst experience I have had. There was no reception open, the hotel was not aware of my booking and I got given a room i did not book. Plus when I entered to the room, there was a dead kockroach on the floor. I mentioned this to the person who gave the instruction of check in over the phone but she basically said, we have no other room.
I asked for the booking to be cancelled and get a full refund (a minimum thing) but when they cancelled, because of less than 12hrs or so, I got charged $190 and I have been talked to the woman over the phone asking for the full refund, she said they will process it and after 4 days still nothing.
This place does a good job with the pictures they put in the site but the place itself and the service is worse than average.