Kelly was an excellent host who provided instructions for the pool/gym and to receive the keys. She also provided snacks and products for our use. The place in general was not ideal for my family. Upon entering, there was a strong odor and the unit/building seemed to be a little run down. The bus stop was farther then expected being 2 blocks from the apartment. I assumed it was across the street since that is what the description said. The pool/gym were also farther then expected and more of an inconvenience to locate. This was our first time traveling to Sydney and we would have preferred an area closer to the attractions.