Colleen was lovely and although I hardly spoke to her as I was in and out most of the time, she seemed very helpful. Only criticism is I got quite cold at night - not sure if there is central heating. She provides lots of blankets though. Other thing that got me was the cat's litter box in the bathroom which was bit odorous even though she kept it clean- but that might just be because I'm not used to pets! I was only there for a short stay so I didn't mention these things - I'm sure she would have helped if I did.