Very hard to communicate.
Probably one of the worst experiences I've had with an agency managing an AirBnB property.
First, the property address was wrong. My fiance (who's pregnant) and I had to walk for at least 10 minutes around the block trying to find the building.
Then, the lockbox code provided in the instructions was wrong. We had to wait nearly 2hrs while trying to contact AirKeeper over the phone. A code was provided after a long wait and having to try several combinations.
Then, the property included a parking permit. Unfortunately this was lost by the previous person statist the property. However AirKeeper did not know this was lost until we notified them of the issue.
To cover the inconvenience, we requested a partial refund directly with the host (AirKeeper). This was rejected. in lieu, for all the inconveniences we were offered a complimentary late check-out.
This just shows how poorly managed this property is - despite the high rate one has to pay for it.