Nicole and Zoe were attentive to all our requests. We booked a two nights’ stay on short notice (<24 hours ahead). We also requested an earlier check in to fit in a work-related call; after a check on the cleaning arrangements, Zoe came back promptly to say they could accommodate that request, which was important to how we planned our schedules for the day.
Check in instructions were complete and accurate, allowing my work call to start on time and without drama (very adequate wifi bandwidth too), which was really good in the circumstances. The flight of stairs up to the apartment was not too demanding, and the covered garage was easy to use.
We are normally in Manly only during summer. An early cold front this time announced the beginnings of winter as we checked in. We found the apartment slightly chilly when we checked in, understandable if some of the windows were slightly open, and the oil radiator heater was handy to bring the living room to a comfortable temperature. When we came back after dinner, it became obvious that the one portable heater unit was not going to be sufficient to keep the place comfortable, but it was too late for smart alternative solutions. Thankfully, we were not fully occupying all the beds and all three of us could double up on the quilts for the night. A plea for help in the morning to Zoe brought two new portable radiator heaters within the hour, which made the second night much more comfortable. We wished they had been there all along, and thought they should have been for the price we paid and the experience we were promised.
Now that we know the extra equipment are in place, we would happily stay again, even in winter.