We stayed on Christmas night with my 82 year old father who has mobility issues. Prior to booking I confirmed with reception that there were no stairs to access the room nor were there any steps inside the room - I was assured it was on
ground level with no stairs in or out. A few weeks later I again confirmed with reception - I have in writing 'no stairs'. This room was double the cost of other options but the configuration worked better for us. We arrived Xmas arvo to find that there were 6 stairs to access the building from the front entry, or 3 stairs from the back carpark - you can imagine my horror. We had nowhere else to stay but how was I going to get Dad in? The man on reception gave us free parking to compensate ($20.30). We entered the room to find there was also a step in the bathroom. My poor Dad. I cried. We had to get my nephew to come with us to get Dad up the stairs to the room that night. He had to wake me to use the bathroom. Embarassing and humiliating for Dad :(