Thais was helpful from even before our arrival, I needed an address to ship my sim card and she offered her personal one for that...the place was spotless, the equipment was great, there was salt and pepper and olive oil too + tea and coffee, and we found butter and mil in the fridge , and bread on the kitchen bench for us. the check in was very easy, and the helpful tips she left for us about the city and restaurants, and the place was 10mins away on foot from the central station and very near to some very nice caffés...I recommend a 1000%