We were very disappointed with the poor communication. We were there for six weeks and throughout we were having to chase up after no response from requests. Stained bed linen had to be changed and a dining chair fell apart when I sat on it. Initially we were provided with only one set of keys. Whilst the location is good being close to the wharf and shops it is on a noisy bus route although eventually we did get used to it. Generally the flat was shabby although spacious. We were concerned about a lack of lock on the bathroom door but most importantly no functioning window locks on the sash windows. A child could easily open the windows which is dangerous for a first floor flat.