Sydney was declared a hotspot for COVID 19 on December 24th when we were supposed to check-in and all interstate travelers were told not to travel or stay in that area. We called and requested to either cancel our reservations or move them to a different date. They told us that they are not going to do either. If we decide to cancel we can go ahead and cancel and forfeit our payment but they will not be flexible during these unprecedented times. I contacted Airbnb they also tried to contact host and were unable
to negotiate. Basically we were told that we can put ourselves in harms way and go and stay there or let our reservation go with and lose money. We acted responsibly and cancelled our reservation and took a loss. Going forward, I would not stay at their managed properties or recommend anyone since they were after their own profits vs. being a responsible citizens. Such a shame that we picked them as our host.