Started well, but then went downhill. We were allowed to go straight from the airport to the apartment without an early check-in fee arriving at around 11am for which we were very grateful.
From there we had some minor issues- we needed garbage bags (the ones supplied were too small to fit the bin) and bath plug (old & mouldy), these issues were addressed promptly. There is an outside glass topped table on the balcony but we didn’t use this as it was very dusty.
The furniture in the apartment is not as pictured. In reality there is a heavy glass topped dining and coffee table. On day one, the timber arranged in a V-shape to balance the heavy glass top of the coffee table fell down and the glass top crashed down onto the carpet. The glass did not break, but it is very heavy as it is that style of glass with the green tinge from added lead to strengthen it. The heavy glass top came very close to injuring a child who was picking up a pizza box from the table when the 2 timber pieces under the glass slid out of place. I let the host know immediately but they had two sick children that day and couldn’t do anything about changing the coffee table over. We were understanding, but day two, three, four and five all went by with the glass coffee table still on the lounge room floor without repair or replacement. I suspect it was just propped back up again on the 2 pieces of timber places in a V shape after we left, so please be careful of it especially around children as it can come crashing down like a stack of cards.
The hosts offered to make up for these issues plus the lift being out of action for some hours (not their fault, but it is the 6th floor) by offering an extra night at a discounted rate. I wanted to book the extra night through my Qantas app to gain points as I had done for the previous nights, but apparently they were unable to facilitate this. The special rate looked like the same rate advertised on my Qantas app, but the apartment was not available to be booked for that night through my app, so I was confused about the special rate offered and also the availability of the apartment for an extra night. I admitted this confusion to the host and received a rather blunt reply letting me know that they had turned another customer away to be able to offer this extra night to us. To save conflict, I just paid through their link for the extra night.
Overall, the apartment was quite utilitarian with only the bare minimum and small thin cheap towels. The milk warmer on the coffee machine does not work. It was certainly below expectation for an “executive rental” and overpriced for the standard.