Janet was good at communicating at the beginning. When we got there, the property inside had mould in the corners which was visible, the outside was unkempt and dusty: the umbrella was broken and chairs and table of the outdoor sitting were dusty.
The carpets smelled mouldy and dusty, and the cupboard shelves were also dusty. The check-in process was a bit of a maze, but we didn’t mind that much as we made it into a game with our kids.
This property was definitely not what was advertised on the Airbnb app/website, and we were very much looking forward to staying here.
When we rung Janet to describe the property right away, she was stand-offish and said that no one’s ever said her property was dirty. We didn’t end up staying there at all, and left immediately. Luckily we had my sisters place to stay at for that night, then got ourselves a hotel room for the rest of our trip. We followed up with Airbnb support and they were very efficient and lovely, and refunded our entire money, as well as paid for 1/2 our hotel fee.