From the initial contact Livia was extremely helpful and approachable.
Nothing was too much -- and was extremely prompt in replying.
It never seemed a chore for her.
Several times unprompted she changed a couple of things which made it easier for me due to uncertainty over just when I would arrive.
She then let me know which made for greater efficiency and ease.
Staying there for work purposes -- it meant I was not having to be distracted by other things.