Ann was very friendly and responsive in the begging , letting us leave our baggage early . The flat was very clean however very sparse . Effective heater in lounge room but bedrooms freezing so had to use our own heaters . Problem arose when flat below was being renovated . Jack hammering for two days solid and then a high toxic smell of turps which lingered until we left the flat . My son and I were unwell and ended up staying with our friends as we were getting not resorted from Ann