Stephanie is very nice, she gives very detailed check in instructions and is very responsive, nothing to complain about. On the other hand, we were disappointed, because there was a very unpleasant smell of dog in the hall. The kitchen was dirty, the other residents did not wash the dishes etc. And a lot of repetitive hair in the bathroom. If you come to rest, it is not ideal because the street is very noisy, even with earplugs we were woken up many times. Indeed the accommodation is not very expensive for central Sydney, but I don't recommend it if you want to have a quiet time with your boyfriend. On the other hand, it does the trick if you are coming to Australia on a WHP.