We had good communication with Charles up until the day of the booking. We reached out for information on parking a few hours ahead of arriving and had no response. We managed to find parking outside the apartment and enter the room easily. Unfortunately upon entering the suite (6:30pm) we could see it hadn’t been cleaned since the last guests, with food rubbish on the benches and table, used towels on the bathroom floor and a used ear bud in the middle of the living area. We tried to contact Charles to organise an alternative or an immediate cancellation so we had somewhere to sleep that night but all attempts went without response and we had to manage the cancellation with AirBnb to get our money back and book a hotel.