Eli was very prompt with communication. He kindly let us check-in early as our flight arrived earlier than 2pm. The apartment had some structural flaws (e.g. the toilet was right up against the shower glass) and we were unable to lock our studio door due to a vacuum sealing problem. There was still a keycard entry from the street to all studios. Also would note that you could only just stand up on the balcony (it’s very narrow). The location is perfect & was easy to get to everywhere, and the amenities provided (washing machine, iron, fridge, dishwasher and plenty of storage) were great.