This would have been a 5-star review was it not for some unfortunate issues towards the end of our stay.
We are a young family from the UK whose plans were hugely altered due to Covid, and stayed here for 5+ weeks. We were already living in Surry Hills and as there was no school/ WFH, wanted a spacious & comfortable property. This property was gorgeous and beautifully styled, very spacious and clean, and the check-in process was easy. There were nice little touches, and the property was fitted with heating/ AC, dimmer light switches and all amenities were high-end. It was double glazed througout which meant reduced noise & dust especially given the location.
There were only a few scarce metered parking spots nearby and there was no bath, but we knew these before we booked.
The location was perfect for walks into CBD/ the harbour/ Moore Park, and when lockdown lifted, we were able to make the most use of all the local cafes & restaurants.
One of the kitchen cabinet doors came off and a handyman was sent out to fix it within a few days.
Our stay was perfect until, unfortunately, the last week. The wifi stopped working the last 7 days of our stay, which was no one's fault, but this was not handled well. It was a 1-way communication, and Alexandro Home was sympathetic but we had to constantly chase this up. This was particularly stressful as we were WFH and trying to pack things up and return to the UK (all things that need Wifi to organise!). The TV was a smart TV so we had no TV for 7 days. The Wifi was never restored and after a lot of negotiating, we were given a small refund which did not make up the inconvenience of having no wifi/ TV for a week. On checking out, we asked for a 6-hour later check out due to our flight time. As no guest was booked in the next day, and after a 5+ weeks stay, we thought the host would be gracious enough to give us this for free. Sadly this was not the case and the only way to have our luggage stored there was to pay for an extra night.
Overall we had an excellent stay until the end when communcations sadly broke down.