We called when we got to the airport, and Mirko met us downstairs and showed us up to the apartment. The location can't be beat. It is right in the middle of the city and walking distance to a million things to do. Easy to get transportation or walk to the sights, shopping, restaurants, etc. Glad to have free wifi and cable, though the remote control was very frustrating to use. We had to search around for the thermostat. There is conveniently a grocery store just across the street. We all felt like the place should have been cleaned better, especially since there is a cleaning fee that we paid. There were dirty dishes in the kitchen, the floors were a bit dirty (socks got dirty after walking around the apartment for an hour or so), and the place is obviously usually lived in, as closets, under the beds, behind the couch, etc. were all full of clothes and other household items and papers. It felt like we were staying at a stranger's home while they were out of town. Overall, we would probably stay there again, as the price was reasonable and it was big enough for three of us, has a washer/dryer, very small kitchen, wifi, and good location, though to be honest we expected to find the place in a little better condition.