We experienced several issues with Suzanna’s unit that were not described in her Airbnb listing and made our stay far less comfortable.
One of the twin bed rooms was so small that we physically could not shut the door and there was no room for us to store any luggage. The photos on the listing do not show either of these issues, and when I contacted Suzanna to let her know that I was disappointed in the misleading pictures, she did not address the size of the room and only noted that the cleaning crew probably moved the bed and that we should be able to shift it enough to shut the door. Ultimately, we had to angle one of the beds away from the wall in order to close the door and used an ironing board and 2 of the 4 kitchen chairs to hold suitcases for the people staying in that room. These had to be set up in the hallway.
We also had issues with the two bathrooms, both of which are located next to each other in the back of the unit. One bathroom had an extremely loose toilet seat and a shower door that did not shut tight, allowing water to pool on the floor outside the stall. The other bathroom had a “walk-in” shower, but it was so small that water would drench the bathmat and spray onto the the floor throughout the room when it was used. The lock on the second bathroom door was also faulty, causing two of our guests to get locked in temporarily.
The kitchen is very small and there is only seating for 4, despite the listing allowing for a maximum of 8 guests. We did not try to cook, but we did use the oven to warm up leftovers, which was difficult to do as there were no pot holders to pull things from the oven and no kitchen towels to dry dishes.
The most disappointing issue was seeing 4-5 cockroaches coming from under the dishwasher in the kitchen during our 5 night stay. When we contacted Suzanna about this, she said she’d never had a complaint about cockroaches in the unit, but told us that they were common in Sydney and recommended we clean up any food in the kitchen in order to avoid them. This response was clearly untruthful, given she kept roach spray under the kitchen sink and we also saw an AirBnb review from several months earlier mentioning cockroaches but also disappointing, because she seemed to imply that the minimal amount of snacks (fully packaged) we kept on the counter was causing the insects to gather in her unit when she clearly has an extensive, pre-existing issue under her dishwasher. Suzanna did come by the place after we contacted her to leave a trap and spray roach spray under the dishwasher.
While the unit is very well located (within close walking distance to the Rocks, Darling Harbor, and Barangaroo Reserve); given the issues we experienced I would not stay at this unit again. The listing does not accurately portray the size or cleanliness of the unit. We would have been able to live with the smaller room and bathroom issues, but the consistent sightings of cockroaches was very unpleasant and made it difficult to relax and enjoy our stay in the unit.