This place was great! I was a 60 year-old disabled woman checking in alongside twenty-something backpackers but didn't feel at all out of place or uncomfortable. Just after 2pm it was bound to be busy but there was ample seating, for which I was very grateful after walking from Central station with a large suitcase. The young ones were so polite, opening the door for me and making room on the bench. The check-in process was very friendly and efficient.
I had reserved a room that I could access by the lift, without having to tackle any stairs... past the bag storage, huge lounge/dining and kitchen, left to lift, up to room: so easy. The room was spacious and super clean; comfy bed, plenty of pillows. Shower good with lovely hot water at peak time, and check out at 11am! Aircon good and I was not disturbed by noisy guests (Saturday night.) Situated close to eateries and convenience store. My uber back up the little hill to Central was just $13.
I will definitely stay here again and would thoroughly recommend BIG Hostel to my friends and like-minded, young-at-heart people.