Firstly when we arrived for their 4 o’clock check in time no key was in the lockbox, I could get no response from Ken, none of the listed phone numbers were answered. At 5:30pm after waiting with two kids in 35 degree heat a lady who spoke no English turned up with key, no explanation!!! We were also asked to leave by building strata after we found out strata rules do not allow Airbnb in the building, avoid this Airbnb the host still hasn’t responded to our concerns!!