Megan has been helpful with her service. it is just the apartment wasn't to the minimum expectation from the listing's. I have shared with Megan about the issues from stains on the carpet and sofa to the torn sofa to markings on the walls to roaches and etc. the worst was the apartments smell funny and muggy. I'm very disappointed that the apartment has not been well maintained. It's not worth my money paying to stay in the apartment. At least provide a better fan for the house when there isn't any air conditioning rather than those cheap fans that was provided. it sad that I won't be able to get any compensation for those misleading info about the place. I hope you will fixed those issues and not let the next person be disappointed in booking your place.