I really wanted to give this place a good review, because the host was lovely, and the area is wonderful, and the price is good. But the lack of communication made my stay quite stressful.
First, I made the booking on the basis that check in time was listed as flexible. I was also sent a message from the booking saying that I’d be sent details for check in before my stay. This was never received. I had to chase it. The self check in info was incorrect, as I checked in at reception instead (but didn’t know to, had to work it out). And the day before I was due to arrive I was told that I had to check in in the afternoon because guests were still in my room. I complained about the incorrect information, and a compromise was reached.
But then I arrived and didn’t have any check in info. No one answered the phone. I did not know how to get into the building. After a while another guest came out and saw me and said to go into reception. I did so and checked in with the host. I had a heavy bag but there was no lift and I was on floor 2. Again, the host was lovely and she helped me to carry it upstairs.
But then on check out day, I wanted to leave my bags at reception so I could pop out to get a few things before I left, but there was no one at reception. The cleaner said “she starts at 11”. I said “why make check out at 10 then? What if the guest has a problem?” I asked to leave my bags but the cleaner said I couldn’t. She said to call the number for the receptionist, who was at another hotel apparently, so I did try it a few times, but still no one answered. So I left without being able to pop to the store down the road.