We loved staying in this AirBnb, it was clean, safe and exactly as described on the website. It was an easy check-in and very clear instructions for check-in/check-out were provided. However, when we ran into an problem that impacted our ability to access our apartment (the building elevator stopped working and a key that we had not been provided with was required to open to fire escape door to our floor), MadeComfy did the bare minimum. They tried to call the building manager once unsuccessfully (of course not their fault) and then did not contact us again until after our check-out time (over 24 hours later) with a generic 'sorry we were dealing with a lot of issues, has this been resolved' message. There was no proper follow up and no solution offered to if we couldn't get back into the apartment. This was concerning as, if we hadn't managed to find another resident on our floor with access (which took hours), we would have been locked out with no way to access the apartment or our belongings. As two young women staying in the heart of Sydney, this was a significant safety concern.
So, if you book with MadeComfy, I'd recommend just double-checking you have all the relevant keys/access while you're checking in. Again, the apartment was great but the communication in the face of an issue was not up to par.