This apartment is really lovely and we liked the location. However, we reached out to Oi (local contact) early in the day of our stay’s start to request an early check in, following up from an earlier exchange where he had said that he would look into it, but had not gotten back to us. We didn’t hear back from him, so we waited 30 min after the stated checkin time to self check-in. He emailed us after that, after we had checked in to let us know that the place was not ready since it had not been cleaned. At that point we told him we had arrived, and that we would at least wash the sheets. He did offer to send a cleaning staff, and they did come out, but not til late (almost 9) and at that point our daughter was asleep and we had already washed and changed the linens. Perhaps most importantly, he has not responded yes or no to our request for a refund of the cleaning fee, which is quite disappointing. We’re pretty flexible people, but we were disappointed.