DO NOT BOOK: Stay somewhere else. Hai failed to communicate any basic information to us before and during our stay. Regardless of booking over a week in advance, I only heard from him after contacting Airbnb resolution centre due to unresponsiveness - 2 hours before the stated check in time. When we arrived, there was no one there for check in - we let ourselves in through an unlocked door. The house was in poor condition and had not been cleaned properly, with no towels available on check in, and hair in the beds, floors and sinks. The linen from the previous stay was sitting in the laundry, half was washed, and the other was on the floor. Cooking equipment is non existent or covered in cooking fat, and the floors were so dirty, it made our feet black just by walking on them. Another call to the Airbnb Resolution centre and we were refunded our cleaning fee. We were given no instructions for check out - I literally haven't heard from Hai since. I will be following up with a formal complain to Airbnb, as this house is not fit for Airbnb hosting.