Check in process was super easy, Sophie and Sonny were very accomodating, I did have quite a few questions and did need to borrow an iron and a can opener. Kitchen had a lot utensils than I expected. Location was great for my partner and I as we needed to be close to the South West but was not too far from the City either. Check out process was also smooth. Great that there is a designated parking spot right next to the suite.