We didn't have any dealings with Fumi, but Lucie was incredibly hospitable and friendly. She managed to adjust checkin/checkout times to make our travels easier and was very easy to contact. The apartment itself was exactly as the pictures show and very good for an overnight stay. The only inconvenience (slight at that) we had was hearing the other residents through the walls. However in saying that, you don't travel to stay in your apartment all day long, so there was no real issue. We will be staying here again. For my first Airbnb booking the standards have been set high!