Host Ken is very responsive and helpful. The place at Chatswood is at a very convenient location. Easy access to Train and Metro, shopping malls like Westfield Chatswood and Chatswood Chase.
For the check-in process, I was told to give a call to the Property Manager in advance before I arrive. Being a foreigner in Australia, it is pretty expensive to make a call while on mobile roaming. I was lucky to have my friend who is a local and she helped me to make the call. It will be extremely helpful to guests if communication with Property Manager can be through message apps. I can even call the person on the messaging app.
I stayed 9 nights. It would have been good to have housekeeping at least once. We only had 2 new rolls of toilet paper and the current roll had only a few pieces left. I was told that all guests get 2 new rolls even if their stay was for 3 months. It appears harsh to require foreigners to go buy their own toilet rolls for their hotel stay.