Toan was very responsive, I booked this place for my aunties cos they wanted a girls trip, I wasn't there with them but Toan understood, during check-in my aunties had difficulties finding the keys and the place, it was my fault cos I didn't give them instructions beforehand, I msg Toan for help and phone number to assist my aunts, and he replied almost instantly with his phone number. The aunts enjoyed their stay cos it was close to everything. definitely will book this place again for them.