The company MadeComfy, I am not sure how much they really help on the process, since Airbnb has always been helpful enough. It was really bad in terms of communication, examples:
- They confirmed us that we could use any of the parking slots inside the building for free. Turned out to not be correct. And they called us 6 times (6 different people, staff from MadeComfy) in less than 20 mins just to urgently get out the car. We were far from the building doing tourism.
- On the last day, they sent us an email to leave the keys inside the house for checking out. Then we received multiple calls saying that they could not find the keys in the street locks and that the cleaning team could not enter the building, asking us to turn back to Sydney to deliver them in hand. Also asked to get back into the house (not sure with which keys) to bring them down to the street locks. Not sure what logic they apply.
Bad service, bad staff, bad experience. The house is fantasctic, the location is great