My daughter returning from o/s urgently required a property the following weekend to quarantine in for 72 hours. A day after booking this property the quarantine rules changed, my daughter was now permitted to fly home to Melbourne... I called Meagan understanding she wasn't obliged to provide a refund but I appealed to her good nature and hoped she'd help given I'd booked the property only a day earlier.... Meagan sounded understanding and said she'd help us but wanted to speak to her partner first. Her partner called shortly after, he apologised but said there was nothing he could do for us.... Meagan and Andrew were pleasant enough but clearly could find it in their hearts to refund a single dine of my $1,178, not even the cleaning component which I think they're meant to according to the policy. I sent Meagan the following message and sadly didn't receive any response:
The lack of goodwill and compassion for us in the circumstances we were in is also a shame Meagan. You guys were not obliged to help us but you could have. I would have been thankful for even a token gesture of a small refund, but sadly not. It’s not about the money it’s about the spirit of generosity and how we look after one another, strangers or not, I believe we can all do more to help each other. This situation won’t ruin my life and I’m not angry, it’s just made me a bit sad. This however serves as a good example, a good opportunity for me to teach my children how to be better people. I hope that somehow this is a moment of reflection for you guys, an opportunity to stop and think how you might next time treat this situation with more care and compassion. You’re very lucky to be in a position to have such a beautiful property, I think you’ll enjoy it even more if you share it with greater generosity. Take care Meagan, Sam.