Ian greeted us at the apartment, guided us to a place where we could park our car (next building) and gave us a wonderful orientation of the apartment. Response time to any inquiry were answered promptly. The only downside is may get a little noisy middle of the night/ early in the morning as the unit is located at 1st floor. Great central location, easy to get anywhere. What you see is exactly what you get- a cozy and well-maintained place.