Although I did not meet Polly in person, my online requests were generally answered within an hour. The house is conveniently located close to train connections, both to the CBD and to the airport. My room was quiet and clean with adequate hanging space for clothing, a writing desk and certainly spacious enough for my needs. It was extremely hot while I was in Sydney and the window in my room Nr 3 could not be properly opened so that it became quite sweltering inside. (The room had no aircon, just a fan and a humidifier). I mentioned this to Polly when I left and she said she would have the window looked at. The bathroom could well have been cleaned more regularly, ideally on a daily basis, as there were four rooms in the house with all occupants using the same bathroom. The kitchen was clean and tidy. Overall I enjoyed my stay very much and would be happy to return any time.