I arrived on the train with a heavy suitcase. The hotel signage was above a huge steep stair case, and there was no way I could carry my suitcase up, luckily another guest helped bring it up. This actually took me through a back door and had to walk around to get to reception. Later I noticed that there was a ramp for cars to go up, but the sidewalk beside it was way too narrow to walk up wheeling a suitcase. So the access and signage can definitely be improved.
The staff were very attentive and always happy to help in any way.