Check in was a bit of a hassle because you have to pick up keys at one location then walk a bit to another location, but not ridiculously far. I liked the unit however, we did not stay one night out of our week in the place due it being extremely unclean. There was tons of hair on top the oven vent as well as oil droplets underneath the vent. There were spots of mold on the kitchen window, as well as in the bathroom on the door mechanism of the shower. The mini fridge had some weird brown sludge at the bottom. Under all furniture there was a thick layer of dust, and the rug was filled with crumbs. They gave an option to send a cleaner but we believed the mess would be too much to clean in a reasonable amount of time. They then offered another unit that need work done which was not ideal, so we cancelled and the had to find a hotel on a holiday weekend. We had come in from out of country so we could not get cellular connection, and the wifi did not work at all making the process very difficult. The communication from the unit manager was fairly fast, but unfortunately the condition was just super bad. They did not give us a full refund.