The booking was listed under the name “David”. No "David" responded to me in other than what seemed like the standard template style, automated communication. Once I’d booked I received an email welcoming me to “Urban Rest Apartments”. They have their own website and advertise multiple properties in a range of Australian cities. You will or won’t have your own view about such organisations moving into the Airbnb space.
On the positive side:
the two employees of Urban Rest who responded to me did so promptly, clearly and with understanding;
the self-check-in instructions were clear and the apartment was spacious inside and out;
the air con was good and the linen was good quality and clean;
there was a good supply of cooking utensils.
On the room for improvement side:
for what it offered, this was the most expensive ($1800+ for 5 nights) Airbnb place I’ve stayed in (I’ve been staying at Airbnb places regularly since 2013);
there were no tea towels and there was a paper towel holder but no paper towels;
given the apartment is advertised as suitable for 4 people, the supply of glasses was limited (3 water, 3 wine, 3 champagne);
the noise outside from the adjacent restaurant’s air extraction unit was loud enough to prevent us using the balcony while the restaurant was open and the ambient noise outside was at an unpleasant level even when that extraction unit wasn’t on;
the view was limited by higher surrounding buildings;
given what is charged for cleaning ($250 or $500 if you have a pet plus another $500 credit card authorisation), the cleaning seemed hit and miss - I needed to wash some of the glasses before we could use them; the shower glass was dirty; each time I wiped a patch of floor to pick something up, I was amazed at how black the paper towel came up.