Communication pre-booking was brilliant, feedback instantly with any questions I had.
However, Check in was a total mess. I left a message as contact was unreachable the evening before and again at 2pm (1hour before check-in). We arrived at the property just before 3pm (check-in time) and tried contacting host twice but no answer.
I was starting to get worried so tried calling off a friends phone and the host answered 1st time. I was told that our contact/host all along doesn't look after the property and he would have to contact his guy. The host did contact us back within a few minutes and told us someone would be around in 5 minutes. It took over an hour before anyone arrived to let us in with keys. He gave us the tour while the cleaners were still blazing around with their hoovers etc. This was very disappointing and when I expressed It wasn't good enough I was told to kill the emotions!
The property itself was Amazing and the photos don't do it justice, you really need to see it in person! Apart from check-in I loved it!