We didn't meet Tom but getting the key was easy and he replied promptly whenever we needed something.
Super close to coffee shops for breakfast, huge variety of food in food court in mall close by, and walking distance to many attractions and Darling Harbour.
Though very central it wasn't very loud in the apartment.
Not much of a view, but nice green trees out of the window. We had to spent quite some hours inside and found it very pleasant, and the sauna, whirlpool and long swimming pool were fantastic on the rainy days.
Thanks, Tom!