Well what can I say? Anna & Jane a two truly amazing and genuine ladies. Unfortunately my husband and I were unable to stay at their loft due to my infant son coming down with a severe ear infection. We had to cancel on the day of booking and understood there was no refund entitlement nor did we expect one.. The very next day, Jane contacted me and returned half my total booking fee. A truly wonderful gesture. Will definitely book again in the warmer months!