Couldn't provide us any entry in the apartment this was at 2:40, we had to be at our event at 3:30 which gave us only 20mins to quickly get ready, we had to get dressed in the car because she could not provide us any way into the apartment, we agreed that after our event we would hope to see the key which was at 10:30 -11pm thats plenty of time to get us a entry into the apartment, we got there at 10:30 and still had no way into the building she then told us to call all the neighbours to let us in which they may get us in but how do we get out as the whole building it operated by swipe cards (which she did not provide us with), we inbarasingly call 3 differently apartment saying the Carol the owner of the airbnb told use we had to call them to let us in, they had no idea who Carol was and was not letting us as they just thought we were trying to break in, we called Carol stressed!! Because it was 11:00 at night and just wanted to relax in the apartment she then turned around and said what do you expect me to do about the situation ..... solve it!!! She was rude and very unorganized, inconsiderate and lying and also accused us for lying because we should look better to see the key And swipe card WHICH SHE DID NOT PROVIDE. Honestly all in all she caused us to have a disappointing and unsettling night. Will not return to any airbnb hosted by Carol.