Hotel Challis is in a beautiful location, surrounded by cute restaurants in Potts Point. The walk to Circular Quay is roughly 30 mins and you get to pass through the botanic gardens. Uber around the city was so convenient, 10 mins to Circular Quay and roughly $10-14 over Easter.
The hotel is beautifully presented, on a quiet street with a welcoming facade and a lovely entrance. The front desk staff are lovely and really helpful. Check in was easy and convenient. There is lift access to your floor.
The rooms were below expectation. It was a tiny space barely big enough for 1 standard suitcase and 1 carry on, and we were required to continuously open and close the suitcase every time we needed something. The carpet is very old so it gives off the impression it’s dirty. In our room the bed was a tiny double and felt shorter in length than standard. I’m 4ft 11 and I could touch the end, my partner is 5ft 8 and he was hanging over the end, we’re not big people! From the listing the rooms looked very spacious and comfortable, which could be true for some rooms but unfortunately not ours.
Like the rest of the space the bathrooms are compact. The shower door doesn’t open fully because it crashes into the shower head. There was no toilet brush in the bathroom and there were no facecloths provided. On arrival we were provided just two bath towels and on the third day we were given fresh bath towels with hand cloths. Not sure why we didn’t get hand towels on arrival. By the third day the carpets were noticeably un vacuumed. Room service is every second day we were told.
Overall the location is great but if you’re someone who needs a bit of space I wouldn’t recommend this place. Just to reiterate, the customer service was excellent!