Communication was great, even though we didn't get to meet our hosts. Response time was excellent. It was a very hot day, so the heap of ice cubes in the freezer were welcome. Loved the air conditioning - it worked well & was quiet, as was the unit. Loved the pod coffee machine. The entertainment vouchers, free wi-fi & Netflix also a great added bonus. Beds were comfy. Basics provided in the pantry & fridge also appreciated. The rooftop pool area offers fantastic views & has wheelchair access via a long ramp (easy for all to simply walk in) . Plenty of eateries in the courtyard, & only 4 mins walk to the Broadway shopping centre that has an Aldi, Target , Coles & KMart & other specialty shops. A gem that we found was in the Broadway car park - Harris Farm Market . It blows you away with the array of fresh produce & many other specialty grocery items . Well done ladies - we would definitely stay here again.