- Location of listing is great, close to a bunch of restaurants, cafes and bars
- Listing itself is spacious and airy. Nice views from the balcony, and each morning beautiful birds spend time on the balcony and nearby trees.
- The 4G data signal in the unit ranges from weak to inconsistent, making WiFi essential.
- Unfortunately, I did not have WiFi for the entire week's booking, which was essential for a work trip. The host was unable to fix the WiFi, declined to pay for alternative WiFi, and did not help in sourcing alternative WiFi.
- I informed the host at check-in that the WiFi wasn't working (Sunday), and she sent her team to inspect the next day, but her team couldn't fix it.
- The host informed me the WiFi would not be fixed all week and asked me to source alternative WiFi (e.g., mobile WiFi, dongle, etc).
- I searched for alternatives and sent a screenshot of my recommendation to the host. The host remarked that my suggestion was too expensive, and twice promised to find cheaper alternatives. Unfortunately, she never did.
- Without going into specifics, I feel the host directed inappropriate personal comments at me in the message thread. I don't feel these comments were necessary, as I was working in good faith to source alternative WiFi sources. I tried to keep the focus of the conversation on WiFi, but unfortunately, I felt the host continued to make offensive remarks.
- Despite the unwelcome feeling, I treated the place like my own home and kept it super clean. I sent the host photos of how the place looked at checkout to confirm this for her.
- I appreciate that the host was not in Australia at the time, and did her best, at the beginning, to resolve the issue. I'm just super disappointed that the host chose to go down a personal path. I've never experienced this before.