Positives - location is great! Just a few minutes walk down to Manly beach and lots of restaurants and shops close by. Coles is just around the corner which is super convenient. The accomodation is also relatively clean and tidy. It was a nice little space for our family to 3. It was also nice to have the dryer and washing machine. We used it a couple of times after our visit to the beach.
However, I will not be booking accomodations with MadeComfy again. Their response time is absolutely appalling and definitely needs to improve. Expect a response time of over an hour, if ever you encounter an urgent issue with the accomodation. We had issues with the parking garage as the tenants before us had lost the fob key. We were not aware of it and tried to reach out to MC but received no reply until much after our check in time. Luckily we managed to enter by chance from a resident who was passing by and opened the gate.
Same issue happened upon check out as we were unable to exit the parking garage since we didn’t have the fob key. It was such a stressful event trying to contact MC but their phone line was down due to covid. No one was responding to messages and I was begging for someone to call. We had missed out on on an early bird parking bay at Wilson that we had previously booked to go to our next destination due to our late arrival. As a result , we completely missed out on an event that was booked and scheduled on the final day of our trip.
We were compensated 20% off our accomodation price (minus cleaning fees etc), which was not nearly close to the inconvenience caused and definitely did not make up for the experiences we had missed out on.
All of this could have been avoided if they were just the least bit responsive or contactable. Because of this experience, I will never be booking with a company like MC. From past experience, we have received much better customer care and attention from private hosts who love their home and care for their tenants.