Where do I begin. Lucy messaged me 1 or 2 days before check in asking if we want to check in early between 9-12:45 because she had something to do and won’t be home until 4. We couldn’t make it before 12:45 so I replied straight away to just message me if ever she gets home before 4. She made it clear that it was impossible and said the check in is 3pm ONWARDS. I checked the ad it didn’t say onwards at all. As a mom, I was expecting the host who’s also a mother would be somehow considerate knowing I have a toddler and 5 month old baby with us since it wasn’t us who changed the plans. We got there at 3:45. We stood by the gate. Then I messaged her at 4pm. When I went upstairs, didn’t even know her unit was on the second floor. She was already there! Didn’t even offer to ask if we needed a hand with the luggages. Reading all the feedbacks blew my mind. She smiled and talked to my girls but never showed us around like where to get cups.. bowls... etc. Just our room. It said on the ad we can use iron, blowdryer etc. but she didn’t tell us where to find them. After we had a shower we decided to go for a walk and explore. The only consolation we had was her place was close to the beach. The next day over breakfast, I checked out the kitchen to grab some bowls. It was filthy. Dog hairs. Dog food in the stove. Cracked bowls. Rusty dish rack. The dinning table was dusty and there stuff on the table. I got photos to prove it. We’ve booked our accommodations through Air bnb in NZ heaps of times and they were all immaculate so we’re shocked to experience this. I’m so sure this is not Air bnb standard. She wasn’t even helpful when we told her my husband forgot his backpack on the bus. She just said “Don’t worry it’s just material stuff” and just suggested to go to an apple store to buy a new charger. I’m sure she’s a lovely person but as a host she’s the opposite of what we read from the reviews. On our last night we were so hungry so hubby offered to just cook some instant pasta we bought from the supermarket but when he went into the kitchen he saw a cockroach crawling from the floor to the oven so we just went out to grab some dinner. On the day of our checkout we were somehow hoping she’d offer a late checkout. From 11 maybe give us like 30 mins extra since our check in was 4pm. But no. At 11am she was ready to say bye by the door. From a “no shoes inside the house” policy house, we expected more but instead it was disappointing. As a host, you would clean up and get your house ready for the arrival of your PAYING guests. We didn’t get that. I hope this changes for future guests.