The description clearly stated that there was air-conditioning, however upon arrival we realised it didn't work. We messaged George only to receive a rude and dry message saying that the aircon didn't work, that there was nothing he could do about it and to use a fan. This wasn't communicated to us ahead of time. I messaged asking if we could change rooms, only to have him ignore me for the next 8 days. The weather was scorching hot and it was very uncomfortable to sleep in the room. George was unhelpful and if we had known about him or the aircon we would've booked something else.