My family flew 12 hours to Sydney and had to look for the key for another 2 hours. Even the housing manager came in person did not know where the key located. Imagine, if you are in first time visit in Sydney and do not speak English and know no one in the city. How exhausted you can be to play another two hours of treasury hunt game under the 40 degree sun on the street at 2pm.
Well, at least, the housing manager came after 30 mins of going-nowhere phone instruction.
The second day, the housing manager phone me at work and asked my family to come back the apartment from their sightseeing trip in city so that she can deliver chocolate and wine. I was speechless to hear that and did not consider the chocolate and wine came from a sincere and respect way. Therefore, I said thank you but no need. There can be miscommunication or misunderstanding; somehow, there is always another way of rearrangement and communication while you sincerely want to do it.