Julie is responsive and friendly. Apartment in fabulous location, close to everything. Large complex with no lifts. I came with my partner and our 13 month old baby, did not have a good experience. I booked for 28 nights, stayed 9 (3 nights because working on resolution).
Cons:
- changed apartment units without telling us; only told us when I asked about it.
- check in instructions semi-clear.
- provided a portacot not assembled, no instructions. Stains on cot mattress.
- floor extremely filthy and gritty underfoot. Paper towel came up black on cleaning.
- BLACK MOULD on drying rack.
- cockroaches.
- all signs rubbed off oven, no idea how to turn it off.
- handles in kitchen very sharp (dangerous for walking bubs).
- obviously no Covid cleaning protocol followed. Health and safety hazard.
Pros:
- great location.
- apartment is cute.
- free Netflix use.
- shortened stay and refunded unused nights after chatting with Airbnb Support.
If cleaned properly, might stay here again.