we only had an issue with the cleanliness, the whole place stunk like cat urine and certain areas of the house weren't very clean the shower screens and taps had black residue around them, there was also a used bar of soap in the shower. the big dining table also appeared to have ants living in it, and there was a gross smell coming from the bathroom sink in the ensuite, if professional cleaners are hired Payam definitely needs to change companies, The cat was very cute though