In all my years of using Airbnb, this was my worst experience BY FAR. The apartment and the location are ok, but the conditions of the apartment and the service were below standards. Some areas weren't properly clean, there were no garbage bags, nothing to clean if needed, one toilet paper roll (we booked the apartment for 6 days), no napkins, dryer machine wasn't working, the door of the 2nd bedroom is not even a door, no privacy whatsoever.
When I contacted the hosts and told me all this (2nd day), they apologised and said "we'll get back to you soon", NEVER HAPPENED.
On our last day, and after 2 confirmation messages saying that we were going to check out at 12pm, we had a cleaning lady coming into the apartment at 11am WITHOUT KNOCKING on the door, she just came in while we were still inside changing and preparing ourselves. I message the host directly and they offered us (without me even asking or implying anything) to give us half of the cleaning fee if we still left them a good review. Insulting. As I said on my private message, if you want a good review, give a good service, is not that complicated.