What could've been a comfortable 3 night stay turned into a frustrating and bad experience. Wifi (an extender, not even a direct connection) was operational, but had no internet access. The host (seemed to be a management company not the owner) didn't answer their phones (despite saying they were available to help anytime) and replied to messages very slowly and very unhelpfully. After nearly 24 hours in the apartment the internet was still out and the host had to be chased to find out what was going on. Their responses were poor - lots of patronising platitudes, but no real help. We were forced to spend 2 hours escalating to the Airbnb resolutions desk. On the plus side, Airbnb support was fantastic and they ultimately resolved the issue in our favour by refunding us the balance of our stay so we could go elsewhere. A terrible experience.