This is just about the worst Airbnb ever. I’ve stayed in about 10-15 airbnbs and always received positive reviews myself, never ever had an experience like this. I also rent out rooms in my own house and so know what it’s like on both ends. To summarise, I was not told that there were stairs, can’t cancel and the host was extremely terribly unhelpful. I had to pay someone to lift my luggage because I just had a hernia repair. The place was disgusting and gave serious crack house vibes. Padlocks everyone. Scary. Smelt god awful. Room is a hazard e.g. air con balancing on tea bags, window doesn’t close and is held together with tape. Dirty linen. Dirty bathroom. Host clearly owns the whole complex and writes postits saying she’s not responsible for the state of the building so give her 5 stars. Room is full of clutter. It was an absolute disgrace and I go camping myself so I’m no princess. No lock on the bathroom door so your coughing spluttering male neighbour can walk in on you.