The reception staff were friendly, helpful, and very understanding of my situation when I requested a refund and cut short my stay due to dissatisfaction with the accommodation. I did not feel the cleaning was adequate, and did not feel that extra Covid cleaning measures were being taken. This was of particular concern as I was visiting my dying father in hospital.
My bed was the most uncomfortable one I've ever slept on. I spent the night pacing the room and lying on the floor.
The fridge wasn't working in my room, the carpet hadn't been vacuumed, the front door didn't close properly, the curtains and blind were dirty, the headboard was dusty, the tv screen was grimy, the room hadn't been thoroughly cleaned or dusted in some time, dirty skirting boards and marks on the wall. Despite being non-smoking, I could smell cigarette smoke when I opened my window, I could hear guests calling out and walking about. I overheard a guest looking for toilet paper as there mustn't have been enough in her room and reception had closed.
This is hardly indicative of high quality accommodation.