Were booked in for 4 nights, stayed 3, for reasons that become apparent below.
First, the good news (it's the shorter list)
good location
great view
surprisingly quiet even though near the rail lines
comfy beds & nice linen.
Now, the bad news…
On the second night we returned tired & hungry just after midnight, only to find the swipe key had been deactivated.
We were able to get into building with other residents but not able to use lift to reach our floor. After spending 2 hours trapped in a cold tiled foyer trying to call for some kind of assistance we were defeated & I managed to wake an elderly friend to spend an uncomfortable night on his couches (with a $50 cab ride there).
We finally gained access to the apartment late the following morning. All we were offered by way of apology was one night's refund & a text hoping it 'hasn't caused too much inconvenience'!!! INCONVENIENCE is an understatement!!!!!!!
We booked the apartment for its close proximity to Carriageworks as we were appearing there & wanted to be well rested for our show. Instead we had a stressful & uncomfortable night on the eve of an important performance. Our plans for the day of our show were derailed by the whole incident.
INCONVENIENCE!?
THIS SHOULD NEVER HAVE HAPPENED!
The potential consequences could have been even more dire, and the way it was handled was far from satisfactory.
For future reference, it would be useful to have an emergency number (that actually answers) for guests to ring should there be problems.
Furthermore, the concierge obviously doesn't know his Redfern geography, giving bad directions to the apartment entrance when we arrived. He also had no idea about parking in the area (there virtually is none).