After travelling around the world and preferring to stay in B&B accommodation we decided on this Condo in beautiful Sydney location for my husband’s birthday.
1: check in is from 3pm , I sent text message to say I should be there around 330pm
2: I was advised that Victor would be sending someone to give us keys , they didn’t arrive till 5pm
3: if arriving by car please get clear instructions on car parking address or MAP ….it is very confusing.
4: needed to wait in loading zone for 1 1/2 hours for someone to arrive to give us access !!!
5: parking cost is extra per day ( usually inclusive in all other B&B I’ve stayed in )
6: we were granted access to the condo by Victors friend . We never met the owner !
7: NO explanation of appliances OR safety OR EMERGENCY procedures OR even where the emergency stairs were !
8 : on entry the tablecloth on dining table was dirty with stains , I removed and put it in the cupboard.
9: the rest of the condo was clean
10: one bedside lamp didn’t work ( changed bulb , still not working)
11: only ONE towel per person ( another 2 towels were delivered after I complained)
12: there is a communal pool and spa ( NO TOWELS provided)
13: beds are very comfortable
14: very disappointed that NO COFFEE provided or milk …ONLY TEA & SUGAR !!! When I brought this to Victors attention he directed me to nearby cafes !!!
15: the location of condo is awesome! Super central to everything!
16: the building that the condo is in has a 24/7 Concierge, the staff were amazing!
17: we only got one set of keys to the property, so we couldn’t go anywhere independently.
18: we accidentally locked our keys inside the condo ( door locks automatically when shuts)
19: there was no emergency key with concierge for emergency access !!!!NOT GOOD IN MEDICAL EMERGENCY!!!
20: CHARGED $80 fee to get access into condo ( cleaner had to drop off key )
21: late checkout available
22: to operate lift in building you need to swipe a magnetic fob
23: nobody to collect keys when departing
24: This condo was beautiful and location perfect and could definitely be a 5 star BUT would need to lift its game BIG TIME in customer service , Safety & attention to detail ! At this price and experience I will not be back .