First I’ll review the property which was beautifully decorated. Everything was quite new and fresh and it was a good size with no stairs to access. The cleaning wasn’t perfect (shower screen still had soap streaks on it & mirror was streaky) which I would expect more after paying a nearly $200 cleaning fee. Overall though it was a lovely apartment.
However, the communication leading up to the booking was so awful I don’t intend to ever book a property managed by MadeComfy again. It’s was so awful my family with two small children were almost left homeless for a day with two small children while recovering from Covid due to having to check out of another Airbnb and not being able to get adequate communication from the host to confirm check-in times or availability for an extra night’s stay. The communication I did receive contained some completely wrong information and appeared to be generated by bots. The host did not even reply to Airbnb trying to reach out to them after I contacted them.
I would not recommend booking this apartment while it’s managed by MadeComfy due to these communication issues as if there are any problems, there is unlikely to be any response or assistance.