Jessica was very kind and always willing to help. She upgraded me to a nicer room near A/C when there was a summer heat wave. She has 2 adorable dogs and puppies which gave me a lot of joy. Her English is limited, but using phone translators helps. She also offers food which is nice, enjoyed her Chinese candies. I stayed with Jessica for a month, and would stay again. It's a great deal especially considering location- I was in walking distance to work and the mall.