Ok so. PROS: Cute apartment in a great location (5 min walk to oxford street). The building itself leaves a lot to be desired though. It’s small so perfect for solo travelers or couples and they make good use of the small space with their choice of furnishings. Cups, plates, utensils, etc were available as well if you aim to use the kitchen! The huge smart tv with Netflix was nice. There was also a wine rack sort of deal where you can take a bottle for $10, which was neat. Don’t do what I did and forget to bring cash for that as that’s the preferred payment method!
CONS: The communication could use a LOT of work. Granted, it was a same day booking but being that it seems they do Airbnb full time and have a whole staff (I spoke to 4 different people throughout this) so there’s no excuse for them to not do better. They gave me permission to check in early, which was great, but when I booked and asked for check in instructions, I was left waiting forever for a response. I had to keep messaging and calling repeatedly (Took 3 calls to get someone to pick up) to finally get told how to get into the place. I get to the place and have trouble getting the key and yet again: no replies to my texts and no one picking up my calls. By the time they returned my call, I already figured it out myself and was at the apartment. Have trouble with THAT door and yet again, forever to reply/pick up the phone. At this point I’m extremely annoyed. They sent over Johannes and he copped an attitude with me and told me “you don’t have to stay at my place” because I was annoyed at their communication, professionalism, and the lack of a decent door lock. If he had handed me the $315 I spent for 3 nights over to me, I would’ve happily left right then and there. I finally get in the apartment and the kitchen and bathroom floors are streaky and dirty and the bathtub looks gross with red and black stains (I took a pic but didn’t have the energy to pursue anything at that point) which makes me question why they’re charging a $100 cleaning fee if the apartment doesn’t get properly cleaned. All in all, the location is what really makes the place as a lot of other things left a lot to be desired. Wouldn’t stay here again as cleanliness and good communication matters to me.