Whenever I come to
Sydney I Book an Airbnb as I love the city and I wanna feel like a local.
My previous experiences were great and as I was looking for an apartment somewhere around Oxford street I found this studio which seemed to be what I needed for my stay before heading to the islands.
Check in was ok as there was a key box. Unfortunately the rest of the explanation was not useful. When accessing the floor where the apartment was located I could identify some strong smell. I thought this was because auf the fact that the building was old,- but in fact it was only on that floor. Going to the 15th floor there was no such smell anymore. The annoying thing was, that the smell was also inside the apartment.
I arrived late, around 10pm and I just wanted a shower and something to drink after the long flight. I had to find out that the dishes and cutlery were dirty. All the glasses and mugs as well. So I drank out of the bottle and decided to take a shower. The bathroom was dirty and covered with hair in different length and colours so I decided to put on my flip flops 🩴 and just take my shower.
I tried to reach the host, which is an agency in this case, but nobody answered. So I wrote them a message. I also involved Airbnb.
The next morning with daylight I could see that the whole apartment was a mess. All covered with dust. So I vacuumed and cleaned the dishes I needed so I could have a coffee. There is a capsule coffee machine and some capsules on arrival,- inside the machine there were dried out capsules covered with mould. Disgusting as you can imagine.
Also Airbnb could reach the agency. Anyways I decided to stay there for the few night booked and agreed with Airbnb that I want a refund of the horrendous cleaning fee of 100.60 euros as this apartment has never been cleaned as it should be.
Before check out I got an automated message about the check out procedure. This included the information that that apartment has to be left clean in order to avoid additional cleaning fees!! You have to clean all dishes! Take out the rubbish! So the question is what they take the cleaning fee of 100,60 euros for.
I personally always leave Airbnbs proper and tidy but I think the host has the responsibility to check if dishes are clean and it isn’t to much for cleaning stuff to empty the waste bin.
Another interesting fact is, that you get further information on the check out process per message which is contradictory to the information sheet placed in the apartment. So in the end you don’t know where to leave the keys. A question that has never been answered.
So here is what is positive about the apartment:
- the location
Negative:
- dirty
- outdated
- no sunbeds at the pool as on the images
- communication is not possible. No answer when calling and no answer to messages
- contradictory information
If you would like a nice and chilled stay in Sydney chose another place to stay.
I got a refund of 70% from the agency at the end, the remaining 30% will be covered by Airbnb as I informed them immediately. Special thanks to the great support team of Airbnb at this point!