we contacted support a few times considering the oven being faulty, the lighting not working and then internet not working.
The security door didn't work and looked like staff kept leaving ajar.
we didn't hear back from anyone until calling directly, the support over chat was not consistent. The people who work for made are very lovely and easy to deal with but my mum had very specific issues which weren't met. As a lady of 75 she had many issues, sadly we were stuck there due to insurance and we will avoid 1000000000% in future