We never met our host during the three weeks of our stay but he answered text messages within a reasonable time. His parents greeted us on the first day. They handed over the keys but didn't know where the car space was or how the tv worked. Not obvious how to operate it. Apartment was as pictured in description.
The apartment was well located near the station and shops. Lift fast and efficient. There were loads of sheets and towels, storage and cutlery. No problem if you only ate take-away but no serving dishes or bowls for preparing tossed salads or basic equipment like bottle openers, coffee plunger or tea pots. Bed comfy.
Pool on roof great with wonderful views to the blue mountains.
We contacted Mark by text to say that we had trouble with the dish washer. We got a prompt reply but it was never sorted. On the last day he was flexible with our departure time as no-one was coming to the apartment till the following day.