MadeComfy pride themselves on great communication, claiming “We care because you do! “. An absolute joke. Avoid using Airbnb’s hosted by MadeComfy, like the plague.
We booked well in advance and arrived in Sydney at 8pm after a 22 hour flight. We followed the instructions and went to the convenience store 200Ms away from the property to collect the key. However the key box was empty, there was no key. Eventually we got hold of MadeComfy who were extremely unhelpful. They said the previous guest had not left the key, so the cleaner could not enter the property and nor could we. The only hint of compensation that MadeComfy offered was 20% off the cleaning fee! Useless when we could not even get into the property. MadeComfy stopped answering their 24 hour helpline after 9pm. They did not help us out at all and simply cancelled the booking. This left us without any accommodation, late at night in Sydney after a long flight. MadeComfy - more like MadeHomeless!