Elaine and Tom were incredibly fast with their responses, always willing to offer help and were very friendly. We arrived quite late at night/morning and the beds were so beautifully made and every little touches made our stay so comfortable. The heater in the main lounge room heated up so quickly and it was such a quite and serene, peaceful place. The whole loft was so clean and so well put together. Thanks again for the comfy stay, hope to come back again soon! Highly recommended.