We had an arrangement for an early check in provided no one stayed the night before. We got a message a few days before saying no one had booked and if that changed they’d let us know. We never heard anything. When arriving in Sydney I messaged to triple check and got an automated response that didn’t address the question at all. Wife and I plus our 2 kids went to the property only to be told as we arrived that we couldn’t go in. Created a huge inconvenience.
The bathroom door to the en-suite is broken, my wife and mother in law got trapped in there for over half an hour.
Not sure what everyone is used to but every air b n b we’ve stayed at had coffee sachets and basic cleaning materials. This one had no coffee, only one cleaning sponge which had been used previously and no soap in one of the bathrooms.
We got home and received a message saying the cleaners reckon there was a mark on the carpet and some dishes not cleaned.
No photos, no explanation of where this stain allegedly was or what dishes weren’t cleaned. Just a demand for $200 saying that’s what the cleaning company was asking for.
Hugely suspicious as we know there wasn’t any marks left on the carpet that’s already got plenty of wear and tear.