We didn't interact much with Donna, but she's always available if we need help on anything. It's a quite place with nice front garden view. We have our puppies travel along with us and they did also enjoy the stay, they are hotdogs and the place is actually not really hot during the warm days. Nice garden, but it's quite uncomfortable when they couldn't run and play during the stay. Still fine wih us at the end.
So overall, if you're looking at a quite place, this should be the one.