As a family of four including 18 month old twin girls and with James and Paula also having twins, we thought their would be some level of understanding of family requirements that needed to be catered for. We expected children’s toys, garden, barbeque, iron, and washing/drying facilities in the building - all of which were advertised on this listing at the time of booking but were not available.
With his check in time advertised as 2pm onwards we were not made aware of any other check in requirements and he just left the door open with the key on the table. He also gave directions that omitted major road turnings. We had to resort to asking a petrol station attendant to avoid bothering them! Our twins had endured a 24hour flight and there were no toys for them to play with either on arrival as promised. We got no apology from James and Paula for their omissions and the repercussions it caused for us all on our first night in Australia. Instead we were made to feel guilty.