This was the first AirBnB we booked for our month-long trip to Australia and New Zealand. We wanted that mind-blowing view to be our send-off at the end of our time abroad. Alastair's communication leading up to our time in his place was fantastic. We had no problem checking in. Upon arrival, however, we noticed the wifi was out. We needed wifi for two reasons:
1) to keep in touch with our kids back in the States, and
2) to check in for our flight and connect with a car to get us to the airport.
Without cell service, we depended on the wifi available in our AirBnBs (we only booked places with wifi). We contacted Alastair as soon as we were able to find a hotspot to let him know. Again, great communication. Turns out, it was a building-wide issue that might take up to three days to fix. We understood this issue was outside of Alastair's control. When we explained our dilemma and asked if the amount we would have to pay to connect could be covered out of the half-grand-per-night we paid for this place, we were told no. Yes, it was only $10/day but, again, wifi should have been a part of the deal. So that was frustrating.
Another issue we had was the complete lack of any special touches to really make it feel welcoming. Even common essentials like flat sheets on beds and washcloths for the bathroom left something to be desired. There was a bottle of wine in the fridge that wasn't made clear as to whether or not it was meant as a gift for us. As already mentioned, we stayed in nothing but AirBnBs up and down both Australia and New Zealand for the entire month of March. This place cost more than many of them combined but it felt more like invading someone else's space. We had high hopes for a quality space to spend our last two nights, but all we really got was the stunning view.