A very convenient spot for us to visit relatives and adequate for our stay. Crows Nest Centre provides many eating and shopping options with good eateries close by and large Woolies and Coles if self catering at the apartment is your choice. The apartment is on a fairly busy road and was clean and tidy if a little tired. Although we didn't cook in the apartment it was well equipped. A light sleeper may find the fridge noisy and the air conditioning whilst being very effective is also noisy. Although we never met Lillian she was great with communication and always responded promptly to any queries/requests.