A complete misrepresentation.
I was absolutely appalled by the host Lily, who had the audacity to shout at me whilst on a holiday of a lifetime; calling me inconsiderate and selfish after putting the safety of my family first and choosing to check out after a few days in the apartment. It really didn't live up to the "LUXURY" description or the photos as presented when booking. The host also shouted, "I would not receive a penny refund and the money was already in her account".
There was a long list of issues with the apartment but I was overcoming jetlag and wanted to give the place a few days before checking out. For anyone interested i have listed below all the issues we faced.
1) The apartment included a "Jacuzzi" style bath and the only one in the area with such feature. This didn't work for the duration of our stay.
2) The apartment was described as "recently renovated" yet it was actually confirmed by the host as four years ago. As this is an holiday let property it's has been subjected to extensive wear and tear throughout.
3) "All New" bedding from FOUR YEARS ago, how revolting to realise that the bedsheets we stayed in were actually 4 years old.
4) The view is great but in the corner there was significant mould, extremely hazardous for our 1 year old.
5) There was years of grime and cockroach faeces all along the edge of the living area, which they had accidentally missed to clean up.
6) The ceiling had split plaster which was falling off, again this was a dangerous and not as described in the listing.
7) The lampshades above the island were filthy with dust and had not been cleaned in a very long time.
8) The shaded panels in the living area were falling down every day, I had to push them back up to the glass and to my suprise they are stuck up with blutac.
9) The bedroom and bathroom didn't appear to have had a thorough clean where clearly there was scum and dirt in places; having spoken with (the host's friend) Michael it appears they pay a company to clean the property but do not check their work.
I paid a premium price and used my lifetime savings to visit my brother in Australia, unfortunately, it was completely overshadowed by the misrepresentation of this listing and unwelcoming nature of the host. Finally, the host did admit to not keeping the description and photos up to date.