Unfortunately we didn't get to meet Laura in person but we did get to meet her mum, Jackie. Both of them were extremely welcoming and keen to make us feel at home and yet were always conscious of giving us our privacy. The apartment is simply wonderful and the view is fantastic. I highly recommend relaxing in the spa with a glass of wine and watching the boats bob around in the water. The location is spot on and only a short stroll to the train, ferry or bus. Also handy to many good bars, cafes and restaurants. I can't recommend it enough!