Communication was difficult. Wrong door code for lock box. No way to get a quick response other than calling which was difficult due to having no wifi and a non Australian phone. Water was shut off and NO WIFI.
I know I sound like a gen y wimp saying “oh the property had no wifi” but with how everything operates when travelling these days, everything is done online. There were events I was participating in in Australia and work that my wife and I were trying to coordinate, not to mention just updating family and friends on our movements with a 1.5 year old. It was super difficult. And we couldn’t even contact air Bnb without the wifi. So…..
The water was shut off in the middle of the night with no notice. (Midnight-5am) We could not clean our babies bottles. She was very sick and could not get her calm.
The property was not in a clean state. Lots of fluff and dust on the floors. Looked like the floors were not cleaned. Tiny bits of Lego throughout the rug which ended up in our daughters mouth and spill marks through out.
The early check in was appreciated. But again was not communicated as a possibility even after multiple requests before arriving to Sydney. We ended up just taking a gamble and going to the property from the airport (7.30/8.30am) to leave our luggage on the porch and hope for the best. After using wifi at the cafe across the street we were able to call and get the early check in. Although they had changed the lock box code, which involved another hour or more of trying to contact somebody for the new code.
This property is managed but a management group so makes resolving issues much more difficult. They are restricted with what they can do also. I am not a fan of air Bnb anymore. It’s expensive and just not as convenient as it used to be. We have stayed in incredible hotels for the remainder of our trip with 24 hour service and it’s been the same price if not less expensive.