We feel bad having to write this review as we don't want to say anything bad. But our overseas guest we hired the accommodation for had so many issues with this particular Airbnb. Here are some of the issues below:
The toilet in the bathroom was making a loud flushing sound and the water in the toilet was running without having to press the flush button which definitely disrupted our guests' experience.
Furthermore, the guest felt unsafe because the lock didn't seem to complete its purpose, it wasn't able to be locked from the inside. We tried contacting the host about this issue and they took quite a while to respond.
When they responded, they didn't seem to acknowledge the weight of the issue I was trying to address with them. They notified us that a repairman/plumber would be coming in after the check out date which was no use to us. I also felt like they didn't believe us when we notified them, so we recorded both issues to them and they took more than 2 hours to respond.
They had no sense of urgency when I tried to contact them out of hours to try to create a safe and smooth experience to our guest that was from overseas. When we requested a refund, they came to us with $15.00 from the 4-night experience.
We genuinely did not enjoy the communication experience and how it all ended.