Was unable to stay at this accommodation due to administrative issues. The previous renter had not returned the key to the main door and we were unable to check in. There were no alternatives as the admin team did not have extra keys. Since it was New Years Eve, there were no other options available. The administration team was very helpful and assisted with the full refund of this booking, through contacting the Airbnb team. While it was stressful to have to arrange alternative accommodation 2 hours before check in, we were thankful for the Alexandra Home’s admin team assistance.