Communication with Ann / Madeline was great and the key collected easily as directed. We had no problems with the studio at all. The studio was really clean and a lovely sunny room. Had a little outside balcony and fresh flowers on the table. The bed pulls down really easily. However we really didn't like the building - the studio was on floor 10 at the end of a long corridor which had a really horrible smell -( though the corridor was being decorated whilst we were there.)