I booked the room for my parents as they can't speak English and were coming to visit me. I had been quite unfortunate to get covid the week my parents were arriving so I would have not being able to see them for the first 4 days after 4 years of not seeing them because of the pandemic. I called the host to ask if we could arrange a change of dates (4 days later and staying 4 days longer which would have meant the same amount of days) understanding that it could have been not possible. But, not only the host didnt show any empathy in regards to the situation (I personally would have said sorry this is happening to you however I can't help you), she gave me a abrupt answer saying no and I asked if it was because if the check in and she said it was as they had to wait around to give us the keys before leaving for a holiday. while I was asking if we could work something around that and was teying to see if there was a solution that could have worked for both of us she said' I work full time and I dont have time and hang up on me at my surprise. At check in time (which I couldn't attend unfortunately due to covid) she sent her teenage son and didn't even welcome my parents. My parents told me there was a smell from day 1 but they thought it was because the house was closed for a while. It kept getting worse but I wasnt able to witness it in person as I was in isolation and my parents didn't want to create stress by making me realise how bad it was. When I could finally get to see them, that evening I also realised how not only the smell was there and bad but the stair situation was also not good(which they told me about also). The stairs are really steep, have no rail and are not lit in the evening so it is pitch dark. it is dangerous and unsafe. A few days later in fact my mum fell on the stairs as she couldnt see! A fee evening after I got to see them, it was impossible to sleep in there because of the smell. I sent a message to the host at 7pm but didn't get a reply till the day after. So I had to follow the smell and find the problem myself as it did smell like a dead animal and that was what I texted the host saying they couldn't sleep there and had no reply. I found a big rat under the sink cabinet and had to shuffle out a nest and dead animal and get rid of it. The host replied in the morning about the rat and came over when I wasnt there but at that time I sent her a message telling her I already found it and wasnt pleased to the fact she didnt reply on time. The host didnt even offer to refund that night but thought that giving them a jar of honey and a message saying ' sorry but it happens in a nature environment like this' was enough. The add also said to have oil, salt, vinegar, dish washing liquid, floor cleaner and didn't have any of this (only a drop of dish washing liquid enough for one wash up). The host was not easy to communicate with and after going through the support team she refused any kind of refunds. I really don't recommend staying at this place.