We expected the apartment to be cleaner than what we found at the arrival, specially everything related to the kitchen and bathroom.
One of the requirements I selected in order to choose the apartment was to have a lift, since my parents that are both retired and over 70, and unfortunately the lift didn’t work during the 21 days of stay. And to reach the apartment you need to go up four flights of stairs. I contacted you several times but you weren’t capable of solving the problem.