we had a terrible experience with Jordan, first he mentioned that key to reserved place has been lost by cleaner and he couldn't order replacement and he transferred us to a place and then mentioned there is further issue and he had to cancel our reservation and that's in peak time of Sydney if you lose your reservation should pay twice to get similar on the same day and Airbnb would not really provide much of support basically cancel the reservation and then send few properties which are not similar that you booked (Basically just do a search and send some items) and then you will ne on your own.
Jordan did most of the communication through WhatsApp which apparently is not allowed and should be done through Airbnb, make sure you use Airbnb as platform if you make decision to use his place although I don't recommend that .