Absolutely poor behaviour from Brett, I called due to some specific queries regarding check-in due to some unforeseen circumstances regarding travel time. I opted to call due to lack of communication in the messages, And Brett was absolutely rude from the onset of the conversation granted the phone reception I had was poor but greetings like “what do you want?!” or “just listen to the guidelines” “don’t call this number” (despite his contact number being made available on the app) I certainly was not going to put up with this behaviour, unfortunately I had to cancel and he’s taken $95 off my hand. A damn shame because I was looking forward to the stay. I want my money back.