Gloria made us feel very welcome. We were able to have an early check-in and she made sure that we were comfortably settled in. There were plenty of brochures, maps and suggestions for activities. Food for breakfast was provided so we didn't have to rush out for supplies. The view of Sydney is spectacular from the balcony. It looks just like the photo from the air no ad. The property is as described in the ad. The area is very nice. Great access to the trains, ferries and the bridge. The is a very nice local community about 5 minutes walk with great restaurants.