The apartment looks like it does in the photos - the second bedroom is actually slightly bigger than I thought it was going to be. The kitchen and bathroom are modern and well appointed. While the beds were fairly comfy the same could not be said for the thin pillows.
The main advantage of the place is its location. It is only a 6 minute walk to the Rocks and about a 15 minute walk to Circular Quay. The downside of the location is that it is opposite a sizeable construction site which is visually unappealing and might be noisy during the week (we stayed in early January so there was not much action on the site). As the apartment is the ground floor of a terrace house, there was also some noise from people walking around upstairs which could be an issue if you are a light sleeper.
Tom's communication before our arrival was adequate and check in was easy. However, we did not hear from him or Emma during the stay which I thought was a bit odd given that we were there for a full week.