Unfortunately, we did not have the best stay here, due to misleading and incorrect listing details and poor customer service from the host/support team.
We booked the property due to the listing advertising 2 doubles, 1 single and 1 bunk bed for 6 people. The photos showed 1 double in bedroom 1, 1 double in bedroom two and 1 trundle bed and a bunk bed in bedroom 3.
Unfortunately, the listing was incorrect as the single trundle bed in bedroom 3 did not have a mattress on and was used for storage instead.
11 emails and 4 phone calls between us and the Support team it was apparent that they were not going to take responsibility for the mistake or provide a resolution. My son had to sleep on the sofa for the 5 nights we had booked.
After finding a way to send an image of the incorrect information; they eventually accepted the error by changing the listing details to reflect the correct sleeping arrangements and providing a refund they still held us responsible for the error and refused to accept the mistake that had been made.
In addition to the initial problems we had, we also found the property very dirty and dusty. Outside furniture needs a good clean for anyone to use it. Duvets could do with replacing as they are very stained and old, either that or use duvet covers. Weekends are noisy due the Harbord Beach Hotel across the road.
In summary, if they give the property a good clean and improve the response to problems with the property then this would be a good place to stay.