We arrived to be told we couldn’t use the shower to its potential for fear of flood! The smoke alarm was open on the landing and the carbon monoxide alarm was missing a battery. The balcony door was loose, the runners were filthy and sticky and it rattled in the wind. The air conditioning unit was leaking. The garage door needed repairing, the bell didn’t work and the whole flat was dirty and dusty. I placed my shorts on a wardrobe shelf to find it was filthy with dust. There weren’t enough kitchen knives, tea towels and bed sheets. We advised most of this on the first day but we didn’t see anyone from MadeComfy until the fifth day. We were told a cleaner would arrive at 10 on the sixth day. We stayed in for nothing but she arrived much later. We never saw a technician.
Both MadeComfy and Airbnb‘s customer service has been woeful.
We paid c.$3300 per week for this extortionately priced travesty and so far received a 10% reduction for a 16 day holiday nightmare. We await Airbnb’s reply