Henry or Karren,
It was really disappointing to have had this experience. Communication before hand was good, check in was good, fast and efficient. However when we contacted you regarding the issues we were made to feel an inconvenience and as though it was unreasonable of us to have requested you have someone come and fix the toilets (1 with no seat at all and the other with a broken seat) - the property was advertised with 2 working bathrooms and that is what we had paid for. Im not sure if you meant to come accross rude but you did and were not overly appologetic. It is unreasonable to request your guest to fix a toilet regardless of how easy or difficult the task is. You then continued to imply we were impatient because we thought it unreasonable to request we wait until 9.30pm that evening or the next day to have the issues seen to.
The pictures showed a lounge room set up as a warm and inviting space, we did not feel this upon entry. There were 2 adults and 1 child staying which you were aware and only 2 pillows provided, the rest of the pillows in the cupboard had no pillow slips and none were left to utilise.
We also struggled with the tv upon entry and you did not provide help with this other then asking if we had it turned on at the powerpoint.
Im really sorry to leave this review as its not in my nature to do so and have always had a good experience with airbnb but this, im sorry was not a good one.
If you are going to advertise a certain standard and quality then it needs to be lived up to.
Thank you for complying with my request of a refund after we had spoken with airbnb themselves.
Michaela