This is my message to Susan....
Susan (I don't even know if that is your name, for reasons that are apparent), you present your property on Airbnb as a privately owned apartment ('hosted by Susan') in a block. You present views of said property, clearly indicating a view of Sydney Harbour Bridge. It is that view that set your apartment (again, 'hosted by Susan') apart from pretty much all others. On arrival we saw that there is no such view. My understanding is that you are are the (or an) owner of the hotel, and, while there may be views from some rooms (I am in no position to know), there are many rooms which do not (and indeed, our own room ('hosted. by Susan') has no such view. I wrote to you (or at least to 'Susan') about this, and (in contrast to earlier responsiveness to e mails) received absolutely no reply at all. So I repeat by observation that the advertising on this apartment ('hosted by Susan') is downright misleading. Otherwise, staff are lovely, other than a momentary lapse when I was told disparagingly, in regard to a complaint that I said I intended to make, 'good luck with that'. Anyway, again, I would be interested in your response.