Floors in bathrooms were dirty upon arrival and there was no hot water. Customer service and help was very slow in fixing this issue, eventually we sorted the issue out for ourselves and told the hosts not to worry anymore. Asked for a late check out which was going to cost an extra $50 or $100 which is ridiculous so told them not to worry about it and never heard back. Definitely not a great experience with the hosts or stay and not worth the money. Will not be staying here again!