Pro:
Location is great - very close to Harbour Bridge, Opera House, Circular Quay Train Station, Downtown, etc (very convenient if you don’t have a car).
Communication was good as well - Gina was very responsive.
Cons:
Cleanliness - the floors were dirty during our first of two stays. Also - the upstairs showers had flies on the ceiling that were there our entire stay (hopefully due to hot weather and not there all year round)
Shower: hot and cold water was not consistent.
Note: as noted in description - there are steep stairs. Consider this if you have toddlers or elderly.