Charlotte's followup contact was fantastic - frequent emails and flexible meeting arrangements to get the keys etc! Although I know the area already, if you were a complete stranger to Sydney and Potts Point you would have no worries on arrival - excellent directions from the airport to the meeting place. The apartment was excellent and very well equipped. Great location, lots of light and very comfortable. You really just need your clothes, Charlotte has thought of everything you would need for your stay- very impressed for our very first Airbnb experience. Thanks.