We had the worst experience ever! We were asked to collect the property keys from a convenience store and after collecting the keys and arriving at the property, we were shocked to find out we were not given the fob to enter the main gate as well as the actual unit. MadeComfy does not have a number listed and they stopped responding to our messages. We were left stranded for 2 hours on the busy street as we desperately tried to get through to Airbnb support. Given it was 5PM and too late to book another Airbnb, we were forced to book a hotel that was over budget (low availability due to the long weekend in Victoria). We had to change all our evening plans due to this. It’s Monday and we still haven’t heard anything! However Airbnb has refunded the amount.