This is a beautiful apartment, very tastefully decorated with beautiful plantings and other nice touches. Comfy beds and lush linen. Good wifi and well equipped. It is in a great location with two excellent cafés within walking distance. However, the apartment needs a bit of work. We had the following issues:
1. The toilet continued to flush constantly and you had to mess about with the button to make it stop.
2. The hair dryer didn't work.
3. The heating unit didn't work in the bedroom next to the toilet. The one in the lounge worked fine.
4. We couldn't get the television to work either and there were no instructions.
5.The kitchen tap kept dripping.
Furthermore, the lock safe jammed and we couldn't get in when we arrived. After two hours of standing on the dark street with our suitcases and endless phone calls, we had to take a taxi across town to pick up a spare key! This apartment is managed by a property company. They should have fast access to spare keys 24hours a day which would be delivered to the site.
We were given apologies, a cheap bottle of wine and 10% off a future two night stay. None of these were adequate compensation of the inconvenience, the ridiculousness of having the pick the key up ourselves in a taxi, and issues with the apartment. We feel should have been given a partial refund for our stay. I have requested this but haven't heard anything yet.