We got a partial refund from Air BnB because our stay was interrupted by lots of building work going on - the sound of hammer drills and carpets being taken up blocking our access to the apartment. It was pretty surprising and very disturbing and we weren't warned of this in advance by the landlord. The place didn't feel very clean - floors were a bit dusty and kitchen surfaces had crumbs when we arrived but they are charging a cleaning fee. There was quite a lot of food in the fridge and freezer and cupboards - much of it opened and it made us wonder if someone is living there part time. There wasn't a welcome note to explain any of this so it was hard to know what to make of it. It's a great location but from what we experienced it's not being managed very well in terms of the communication, cleaning and professionalism one might expect from a BnB.