As per msg's sent directly to Ross [and to which we have yet to receive a response to the last 2 in 3 days] we were deeply disappointed with our experience at this place. This was a special stay of 3 nights at Balmoral, organised by my husband for my birthday, at not an inconsequential nightly rate + cleaning. On arrival, we went to put food and champagne in the fridge, to find the shelves were covered in half-opened sauces bottles etc. - in this Covid envrionment, we found that incredible! Further and remarkably, the shelves and the vege bins were dirty, had clearly not been cleaned in a while and there was a rotting corn on the cob and lettuce left by [so we thought] previous guests. We advised Ross who told us that the food and the accompanying several bottles of nail polish and creams were in fact theirs! Apparently, we should have been ok with this! We were not and asked him to please rectify. This was not doable according to Ross - so we just had to put up with it! We were offered one night's stay free of charge for any future stay. I msg'd him to say we would prefer at least one nights deduction on the current stay + the return of the cleaning fee, [as we never book stays in Sydney for 1 night, and further when we come for work, we stay at cheaper places]. To date, we have heard nothing back from him. That was Wed and today's Friday.
I sent the same message twice and nothing.
The location is fantastic, and as I said in the review, and which is why we booked it. The towels and linen and art on the walls, show someone likes good quality and is happy to share that. But leaving the fridge in the state that we encountered, is entirely unacceptable. That plus the lack of communication goes against the Airbnb values, which as a host ourselve, we take very seriously.
Be clear that when you book this place, you will be sharing it with the owners