We have stayed in many Airbnb accomodations around the world and even though we are a very easy going couple and very rarely complain about things we thought that for future guests of this Airbnb we just have to bring to light a few items that we found lacking so that future guests are pre-warned about them. Who knows, maybe the owners will address these issues and hopefully they may be resolved before you stay here.
Firstly the positives.
The location is absolutely fantastic, you have free off-street secure parking within walking distance to the city, Sydney’s famous Fish Market and the light rail. The apartment is very modern and comfortable.
The NOT so positives
On arrival we had a problem getting the TV to work - not saying you will, but we feel this is something that should be checked between guests. Luckily my husband is a bit of a techie and he ascertained that the TV was attempting to receive an Analog signal (when none existed), and we had to use the buttons on the side of the TV to rectify this as the remote was a “smart” remote and a different brand to the TV so it did not rectify this issue. Our attempt to call the “customer service rep” was unsuccessful as the number given was not connected. People do “fiddle with stuff” so we feel this is something that should be checked between guests and anything that needs it should be set back to working condition.
As we were only staying two nights we decided not to use the dishwasher, however no tea towels to dry hand-washed dishes/glasses were provided. The bathroom was nice and modern, however a “bath mat” to absorb water spray on the floor and something to step onto when you get out of the shower is a necessary item that should be supplied. As a result we ended up using a pillow case as only two bath towels were supplied.
We looked in all the cupboards for a tea towel or bath mat but could not find any, so we sent the Owner a message but did not receive a reply.
In Summary
The location is absolutely fantastic and the apartment is very modern and comfortable. The issues we had were minor and would involve very minimal cost to rectify. However, the major problem we felt was the lack of personal service. Our message re the missing towels went ignored and unanswered. And then the morning we were checking out a message came in (obviously auto-generated) telling us how to return the key and assuring us that they wanted us to have a great stay and that any questions will be answered.