This negative review is an honest one. We paid for 3 nights, only stayed for 1, because we couldn’t find anything at 10.30pm when we arrived. What I am most upset about is I sent you a polite email the next day saying we were leaving 2 nights early with no request for a refund, but never got a reply. We wanted a few days of comfort away, but all the small things added up to wanting to get out of there as quick as we could, despite losing our money. It’s a great location, and fab apartment but the care was not there, and it didn’t feel comfortable being in the space.I understood the description and polarising reviews that this apartment would not be hotel clean, with a few broken things listed and tricky entry key. Geoff DID give us specific instructions for the front door, but we tried for over 30mins, and only got in because someone inside saw us struggling. No kettle, induction top stuck, grubby shower grouting, hairs in bath cabinets, squeaky bed, flat pillows, cockroaches, mozzies