Colleen was very easy to communicated with from the very start. She provided very explicit and easy to follow directions from the airport to her place. She was willing to help me with any questions I had. She went above and beyond and even lent me personal items- she is so helpful and sweet. My only complaint would be that the wifi was a bit spotty, as it was often turned off at night, and therefore unavailable when I woke up in the morning. But, my experience was really great and Colleen's apartment was in a very quaint neighborhood in a great location for accessing all the major points around Sydney, and beyond.