WARNING, you might show up thinking you have an Airbnb and a place to stay on a cold 42F night in Sydney only to find the door locked and an “emergency or for late check-in” phone number that only connects you to a “number is not in service message”. If you’re like us, you will never get a response from the host and eventually be forced to wander Sydney after 1:00am trying to find a hotel with a room.
Full story:
We picked this place while traveling on our honeymoon specifically because it had a washer and dryer and a good location. Apparently some room details have information about check-in hours but our confirmation information under “Check-In” had no limit and instead said “host will meet you.”
If you’re still reading you can see where this is headed. Our flight to Sydney was late, we got dropped off at the front entrance and had to be buzzed in by someone else entering the building. When we saw there was no one at the front desk I immediately messaged the host through the Airbnb app that we were there to check-in. The front desk had a sign with a number to call for late check in or emergencies. We called the number multiple times but the number was disconnected. We contacted Airbnb and they instructed us to wait there for an hour while they contacted the host.
No response from Airbnb or the host and at 1:00 am we gave up waiting and resorted to going door to door at hotels in Sydney to find a place to stay.
It has been two weeks since this happened and while Airbnb has gone above and beyond to make this right the host still has not responded to a single message.
Moral of the story, avoid this place and every Airbnb in there.