The code to access the lock box with the keys to the property was not provided for the first night of the accommodation and the instructions to access the property were wrong and confusing. When the code as eventually sent, it was too late and I had to stay on a friends sofa. When I went back the next day to gain the keys with the code, the code was wrong! So i had to wait again until the correct code was provided! Service was terrible, and I have had to chase MadeComfy to gain a refund for the first night, and compensation for the worst experience ever. The apartment itself wasn't the cleanest, and I was left with a sour taste anyway from the initial experience of accessing the property. Wouldn't recommend MadeComfy at all.