I had to cancel a one week stay at Jessica’s Airbnb because the apartment was unbelievably filthy when I arrived. It was clear the cleaners had forgotten to show up that day. However, what was more concerning to me was Jessica’s management of the situation. Her advice to take a nap on the couch in the dirty apartment while she contacted the cleaners to see if they were still available was an oblivious oversight to the stressful nature of the situation and simply put, bad advice. She also used the holiday as an excuse for the mess, but this stay was booked well in advance for her to have known when the apartment needed to be cleaned. She may not be fully aware when her apartment is ready or possibly the arrival date of each guest, which are basic standards for any Airbnb host to uphold.
Airbnb was incredible with communication, fully refunding and rebooking another apartment promptly. I can’t thank them enough.
I strongly advise against anyone using Airbnb to trust Jessica, unless they accept the chance that their trip might start with an unnecessary nightmare. Hopefully this incident gives Jessica more motivation to prioritize the condition of her Airbnb and guests who stay there in the future. If not, Airbnb should revoke her responsibilities as a host.