Gemma replied quickly to our initial queries and there was adequate information on the Coogee area in the unit. The unit was perfect for us - beautiful views, quiet at night and with many conveniences. It was very clean with plenty of towels and bed linen. The position - opposite a park and with views of the ocean was fantastic. We could walk easily to restaurants, local shops, public transport and the beach.The only negative was extremely loud jackhammering and drilling which lasted for 3 days in another unit and made it necessary for us to leave the unit at these times. There was a notice next to the lift that this was going to happen but Gemma, who replied some days after I emailed her, said she was unaware of it. It would have been good to have been warned.