Shell was prompt and helpful. The unit was clean and basic. Taking more care to ensure quality linen and towels and basic crockeryware improvements would make a big difference to how guests comment I would think. Though the garbage room outside the appartment does smell this is not Shell's issue as it is shared by others. If they all were made to put their rubbish down the chute rather than plonk it in the room itself, things would vastly improve. THis is a body corporate issue. Again, I would book again as the unit is central. I would think best for a couple or maybe two single business friends as the space is more a studio. Not private.