Amazing top level customer service.
However walls are not sound proof. I lived in room 113 and was woken up by talking voice and showering next door twice, second time at 1:30 cuz I called reception. I’m not a light sleeper usually but I did have a long day and flight, and the neighbours weren’t being loud. They were just simply having a normal conversation. It was simply the walls.
Staff were very responsive and changed me into another room. Appreciate the help!
But overall it is a hotel and I think basic sound proof should be implemented. Therefore 3 stars