The apartment is nice but it hadn’t been cleaned in readiness for guests. The sheets hadn’t been changed from the previous guests (as evidenced by the obvious stains) and there was a giant hair ball in the shower.
It was too late at night to find alternative accommodation for my parents so I delivered fresh bedding and we cleaned as best we could. They checked out first thing in the morning, cutting the stay short by three nights.
A small oversight I could understand, but not changing the sheets and leaving hair in the shower is absolutely disgusting. There is no excuse for that.
This was my parents’ first experience of an Airbnb and they are so traumatised they vow never to use them again.