Gilberto and Toya were curious hosts to stay with… When we arrived, there was no heating, and it got very cold. In response to our complaints, a heating system was installed. There were a few matters that we, out of courtesy, mentioned, rather than wait to give a negative review… including sheets with holes, cookware & utensils that were ancient & unhygienic, no functional sharp knife. However, Gilberto&Toya seem to have a few rules that are, unfortunately, not written into their Airbnb site. The first curious rule - ‘no emails after hours or on the weekends’. Perhaps in future, Gilberto&Toya might clarify what form of contact is ok, & when. In a number of emails/review, Gilberto&Toya mention that ‘this is NO A 5 STAR HOTEL’. Indeed, it was not, and perhaps this was their friendly way of reminding us that what you see is what you get. Clearly, feedback during the stay, including any kind of requests, are not what Gilberto&Toya consider to be part of their brief to deal with. They consider that everything is in a ‘fair or new state’. Perhaps they have not checked the place for a few years, so their memories date back to another time. Gilberto&Toya clearly have a different attitude towards addressing problems, referring to trips they made to Brazil, asking for ‘nothing more’; this appears as their philosophy of hosting. They may also be slightly confused across cultures - what is ok in Brazil may not be so ok in Australia. For some reason that is not quite clear to us, Gilberto&Toya seem to consider any requests as ‘extremely abusive’. They clearly are sensitive about feedback, to the point where this is very distressing for them. It would be good for them to let guests know this in advance, they do not get unnecessarily upset with feedback or requests. English is not their first language…perhaps the reason they use capital letters at times in their communication - for instance ‘JUST IN CASE YOU DONT UNDERSTAND’. In these days of the internet, this appears to be as shouting, but perhaps they did not mean it this way, and simply come from another generation, with different protocols. Gilberto&Toya finished one of their strong communications to us with the words ‘I remember you’. This was also a little difficult to decipher. Did they mean this in some kind of fond and friendly way? From the tone of their previous sentence, it did not appear so, instead seeming as almost a kind of threat. We found this an odd way to treat guests. Another curious thing about Gilberto and Toya is that they seemed to be very fond of the word ‘whinge’. They used this word dozens of times in their communication, e.g. ‘your attitude to whinge and whinge’, or ’Strictly, I believe you are a professional whinger’. In Australia, this is an insult, as was their categorisation of our requests as ‘talking pure rubbish’. Curiouser and curiouser. A pleasant enough place, but dont ask for...