Jen was very responsive and greeted us on arrival. This place is in a very central location within easy reach to Westfield Burwood. There were two things we personally found which were worth noting however.
1. It is a noisy location as the apartment complex is right on the railway tracks. With 2 small children it was hard to get them to sleep due to the noise.
2. The mattress in the main room for us was terribly hard and uncomfortable. If you like a hard bed then this is for you.
Overall the stay was ok for us but as a small family we found it too noisy. If you want a place to be close to shops and transport and don't mind the noise then this is a perfect pick.
Jen was within easy reach and was very quick to respond if we needed anything.