Beautiful house, terrible agency: We stayed in a gorgeous house and were so happy but unfortunately all the joy was taken when after our stay L'Abode accused us of a number of things that were not true. We treated the house and belongings with respect and care, even washing and hanging out the towels, refilling the pool and making sure we took out the bin for rubbish collection. We were accused of losing keys (they did not know where the lock box was and were looking in the wrong location), overfilling the pool and neighbours complaining about the run off (we accidentally left the hose in but had turned off the tap - and the pool has a mechanism which prevents overflow so this was a lie). We were accused of having a party, (apparently the neighbors had told them) when myself and my baby were the only ones at the home on the said evening - the others were out with photos to prove!!! We were accused of losing the garage remote when there was not one. They accused us of staining the couches when they were already in that condition. They accused us of not taking out the bins because there was rubbish in there on the day we left from emptying the fridge. For this they wanted to charge extra.
I don't know why they would make up these things or not speak with us first to clarify, but it was devastating. They were unhappy that food had been dropped on the outside tiles, but this is difficult to avoid when there are 4 children and 1 baby - had we known this was an issue we would have been more careful. When there is a hefty cleaning fee included you would think minor things like this would be sorted for the owner. We swept and vacuumed every day of our stay. The person who greeted us did not know anything about the property and could not answer many of the questions we had - if she had asked us not to drink or eat at the outside table over the tiles we could have been aware.
Please be careful booking through this company. They did a great job at communicating prior to our stay but were very quick to jump to incorrect accusations and ask for more money afterward