1.Cleanliness
- we noticed lots of dusts under the sofa and water bottle waste
- we noticed a white hair on the sofa
- we noticed stained on the table and on some of the chairs.
Overall, it made us questioning what else was there. We booked it for 7 nights so it was quote a long stay so we would need it to be cleaned.
2. Accuracy
The promo pictures on AirBnB looks good but we found out it's not that cleaned. The review seems good but then it was a different experience from us. It's way below our expectations at the end.
3. Check-in
It wasn't easy. Finding parking was like a mazed. Sending a map before should be part of the welcome notes not when the guest request it.
Wifi wasn't checked and it was reset so user would need to connect through the original SSID. A non IT user might be having a hard time to figure it out.
4. Communication
It wasn't easy. Instead of using the AirBnB platform, it directed me to a different system which was confusing. Slow in response and there was misunderstanding on the extra request and the booking i.e. it was clear we booked for 2 adults and 1 infant on AirBnB yet the other system said 3 adults. We didn't order sofa bed yet it was setup for us. We requested a cot two days before yet nothing was confirmed until few hours before checked-in.
5. Location
The location was nice and convenient for us. Too bad everything else was not. That's the main reason why we picked the place.
6. Value
Overall, we don't think we will come again. We ended up cancel our booking on the first day for the cleanliness reason. Hope the team could improve their todo list for future guests.