Upon my stay I had informed the host of my arrival time being 1pm - I received a reply stating the cleaners will be there at 11am and will take 1/2 hours.
When I arrived at the venue I was not given directions of what to do, so I went to the front desk and reception told me I had no booking - this made me really nervous and confused so I contacted the host. As I contacted I was then informed the directions to get into the apartment, these instructions however should have been messaged to me prior to my visit and not me contacting for them? The host also mentioned on this phone that the cleaners have not arrived and will not arrive until 4-5pm! This was not acceptable as I had two other quests arriving shortly and all were attending a function.
When I walked into the apartment I wish I could enjoyed that ahhhhh moment of fresh linen, towels, and the reason why you PAID money to stay. Unfortunately I did not have that satisfaction! there was tobacco, food, mess everywhere.
The cleaners did not arrive until 5pm and left my apartment at 6:20pm - my check in was 1pm. My experience was not fantastic at all, I arrived and had to sit in the previous guests mess.
It was disgusting, and upsetting as I paid good money for this experience that includes a cleaning fee.