I couldn't attend this week's stay at the last minute because of a family emergency.
James was not very understanding at all and didn't even give a partial refund.
I am still giving him a 5-star rating so it doesn't affect his ranking etc...
There would have been no cleaning fees and no wear and tear for when he had to hand over. There was no one staying at the place for the whole week of booking.
I had to go through to Airbnb support and waste countless hours to even get a partial refund but no understanding at all from the owners.