Mediocre at best, with a lot of deception.
Our month long stay started with a bad taste in our mouth after we showed up after 2 days on the road, 4 airports and 5 flights to a welcome messages that jokingly said something like "don't be afraid of the disgusting carpet and entrance, they're fixing it I promise" - to me it looks like original carpet and untouched building interior from the 70s. we felt quite deceieved. Ensure you ask for photos of the entrance and interior of building before booking. Once inside, we discovered there were no basic bathroom products to shower or bathe as per the AirBnB listing amenities. The only thing we were looking forward to after 2 days of travel was a hot shower and a clean comfortable place to relax. Instead of being able to relax and unwind we immediately had to go shopping to get stuff that was supposed to be included and waiting for us. The hosts response was "Oops I dropped the ball". we ended up buying our own and the hosts reimbursed us.
My wife then jumped in the shower once we got home and ran out of hot water after 5-10 minutes in the shower. I told the host and she was dismissive - saying it's a 180L tank and it's not possible we ran out of hot water, when in fact it's a 50L - it says right on the tank. I asked her if a plumber could have a look at adjusting/increasing the temperature of the hot water tank so we could get more out of the hot water when mixed with the cold and she said "it's not adjustable". Clearly very dismissive and not interested in guests comfort - especially after the welcome we had. After insisting for some help, she sent a plumber unannounced after we had already gone to bed. She didn't wait for any confirmation or response. We were awakened to banging on the door and I opened it in my underwear thinking there was an emergency. Turns out the plumber is a great guy - and an amazing person who is around the building frequently. He inspected the hot water tank, and it was adjustable, but already set to the highest setting. We then learned that because of the non-efficient shower head, if you turn the water to full flow, you will drain the hot water very quickly. you can only have a little bit of hot water and mix in cold. Its suitable for 1 person to shower on low flow, then having to wait at least a half hour for another shower until the water warms up again. some heads up would have been nice.
We then started to unpack the next morning - we hadn't realized that all the storage you see in the AirBnB photos is locked and unusable by the guests! All of the storage in the spare bedroom is locked, along with a good part of the kitchen. The hallway closet is full of linens, spare comforters, towels etc, so you're left with living out of your suitcase and a tiny clothing rack for a few jackets. One of the reasons we booked was because it appeared to have a lot of storage which we needed since we were doing a long stay (~1 month) We also found it quite deceiving.
We then had an issue with the bathroom flooding. The hosts were yet again dismissive - saying it's not flooding it's just condensation at the back of the toilet and to open the windows and turn the heater on. Well the entire bathroom was flooded - you couldn't walk in without your socks getting soaked. The plumber was hesitantly ordered again - he immediately knew the issue and replaced the part on the spot. no dramas. Not so much as an apology from the hosts for being dismissive or having to waste more time dealing with their apartment.
On top of all that the unit was very dirty when we got there - one of the dirtiest AirBnBs we had stayed at. As per previous guests comments, the cushions in the dining room are disgusting - I can’t believe after the bad review that someone left, they still weren't changed! They can’t be more than $10 at Ikea. With your response publicly to that person stating you’d wish they told you immediately so you could rectify the issue was clearly not something you truly meant or actioned on, because those old gross cushions are still there - and I bet they will be for the next guests too. The fridge and freezer were disgusting and not cleaned from the previous people. crumbs and leftover food everywhere. a new garbage bag was placed in the bin, covering a disgusting amount of slime and crumbs underneath. This could be the reason why we killed half a dozen or so cockroaches while staying here. The oven has a thick layer of grease and gunk which also clearly wasn’t cleaned - same with the BBQ.
After bringing up another issue - the BBQ tank being completely empty on arrival (again, an advertised amenity), you told your guests to go deal with the issue and “send you the bill”. We paid an insane amount of money to have the things that were advertised - which this unit failed at countless times. the TV is broken and has a green line through it. the remote only sometimes works, other times you have to turn the TV off and on again, some of the spindles on the outside railing are flailing around and falling off - don't bring small children. The apartment is uninsulated, with single pane glass, and only one heater in the living room - when it gets cold at night (we had a few nights around 7 degrees) the heater is not able to keep up and it's very cold. The list goes on and on...
Unfortunately, it was disappointment