Make sure you give your self enough time to check in, the check in time is around 10am but in reality it would be ready around 1pm. When you write to them to see if you can check in a little early response time is very very slow and that’s only if they feel like responding. I have requested some extra towels but didn’t get them. Could do with a little better communication skills, cleanness, better towels not with ones hole in it, some drinking water in the fridge even if you have charge for it, little things that could be improved.