Good stay overall, only stayed for one night. We had a late check in. Once the confusion for the main entrance was sorted, lock box and getting to our room was simple and easy. Communication about how to get to our room was fantastic.
The after hours phone number wasn't very helpful as it seemed the operator had no idea regarding the layout for the Norwest location, but luckily the staff member at reception, after watching us in confusion for 20 mins on the phone to the after hours number, came to the door to tell us the main entrance is behind the building through the carpark and not the obvious entrance facing the street. The room was clean, morning staff were super friendly and very helpful.