Initially Chady was not very responsive at all, going weeks without replies when i was enquiring about the place which started to turn me off the listing. However after we had checked in, he was very prompt, responsive, helpful, flexible, and understanding. He allowed us to decorate the place for my brothers wedding exit and allowed us to have drums at the place in the afternoon. The kids also enjoyed the pool. My dad wanted to extend his thanks for the flexible check out after we had car issues and could not leave on time. Some things to note were that we were 10 people but only 6 towels were provided, when asked we were told more would be provided but we didnt receive them. We were unsure of how to operate the dryer mechanism on the washing machine, and when asked also instructions were not provided so we had to use the small hanging rack for all 10 of us. The house was not the cleanest and old shoes were found under the couch. All in all we had a pleasant stay. Thank you