My stay at Jasmine's was my worst AirBNB experience to date. The day before arrival, I let her know that we would be on a tour before we arrived and I'd confirm our arrival time in the morning. She responded, "no problem."
The next morning, I let her know that we'd be in the city earlier than I originally estimated. No response. An hour later I message about a later checkout. No response. At 5pm, I messaged again. No response. I call her and the person who answers says it's the wrong number. I message again and text. No response. I call again. This time, she says it IS Jasmine and can let us in.
Google maps leads us to the back of the building. I call twice for directions. No response. We find the entrance on our own.
Her assistant meets us and notifies us that the room is not clean. She is surprised there are three guests; she does not have sheets for the pull out. The reservation is for 3 people.
In the end, the pull out bed was EXTREMELY uncomfortable and we were only given a bottom sheet (not a top sheet). We aren't confident that the comforter cover was cleaned. We piled every blanket we could find on the mattress to make it acceptable. To top it off, there are no curtains in the main room with the pull out.
The location is great and the condo is new but none of that is worth the stress of a horrible check-in. At least our stay was only for one night. I do not recommend.