Worst Air BNB experience in my 7 years using the platform. 1st apartment had a washing machine in the loungeroom and the other one in the bathroom - pulled out from the wall and disconnected.
Moved to another apartment - the AC did not work - it was 28C inside. Multiple requests for help resulted in after hours email saying they couldn't help. and no offer of finding me anywhere to stay. so had to find alternate accomm at 6pm at night. Complete joke.
Refund offered for the 2 nights unused (less there $250 cleaning fee) nothing for the complete run around - terrible service