Julie was there to welcome me and explained how everything worked. The room was nice enough, however it was a bit disconcerting to be told there would only be enough hot water for one shower at a time and in fact my husband was not impressed when he had a shave then a shower and the water ran cold half way through his shower. I was also told not to have the heater running at the same time as the hair dryer and the kettle or a fuse would blow so that was a bit of a worry also. Having no bedside tables was inconvenient as was having one side of the bed pushed up against the wall. The bed was very hard (and small). Don't think I would stay here again. Also the construction going on next door didn't make for an enjoyable stay