Justin was very good about responding to messages, but we never actually met him- we picked up the key from the reception desk. It was a very cozy apartment with an amazing view of the Bridge, Opera House and Harbor. It was perfect for the two of us to explore the city, without needing to spend too much time in the room. The private bathroom wasn't as clean as expected, but that was an easy fix because of all the cleaning supplies in the room. We loved how easy it was to access the bus and get to the city center, and also how the grocery store was across the street. Overall, we really liked the room, and would stay there again. It was a good choice. We'd give him a 4.5 out of 5 stars.