I selected Veriu hotels as it was in close proximity to where my family live. The communication was excellent - however not always actioned, check-in/check-out was easy, staff were always pleasant. I had no WiFi access for several days and thumping noise from 5.30am in the gym below was annoying. I requested a room change but this couldn’t be actioned immediately, however they did swap my room on the 5th day.