This is a difficult review to write. I've been a superhost for many years and in the Airbnb community for 10 years, and whilst the unit is generally nice, there were significant issues related to our 3 week stay, most notably cleaning and communication, both of which ultimately needs much improvement.
Information related to the key codes was 24 hrs late, but the real issue was that when we had building renovation issues post-arrival and then wrote a lengthy message about it asking for some help from them, the MadeComfy staff took more than a 24hrs to respond. They proudly state on the Airbnb app that they will respond to messages within an hour, but that isn't the case. When they did finally respond, they pretty much ignored any attempt to investigate or solve issues. Strange, given that the main complaint (beyond existing broken cups, lights and appliances not all working and very sloppy cleaning) was about an overwhelming toxic smell through the whole building that even forced the permanent residents in the building to flee. That was really poor service to not reply. However, I did continue to ask questions, politely. One was why I should have to pay a cleaning fee at the end, when it was us/my sister who actually spent 4 hours thoroughly cleaning the apartment, which was full of dust, crumbs, clearly dirty plates, bugs in the spare blankets, wet patches under and around the fridge, a dishwasher that was pretty filthy and needed a cleaning rinse cycle of its own before the next load of dishes, and finally a blocked bathroom sink which I had to clean myself (it was full of old hair I subsequently found out).
Of course, the staff never replied to this question. I got the distinct feeling that MadeComfy staff wanted to avoid responsibility or problem solving for the specific issues raised, other than offering some generic type, lame apologies they gave once. All of these issues were reported in the first 72 hours, but nothing was heard back from staff for the remaining 2+ weeks.
I should note that they did offer us an extra night for free, but that was before we arrived. It seemed a nice gesture, but once we had arrived, the service was not up to standard, sorry to say.
If MadeComfy can improve on these things, then it's otherwise a good place and handy for it's proximity to the city. It is also quiet.