This is a difficult review to write.
I was met by excellent customer service and cheerful staff at the time of booking, when I dropped a bag for storage, and when I checked in. With the great location, an upgrade to a much larger apartment, and the overall atmosphere of the lobby and the apartment, I was prepared for an excellent 2-night stay.
I had appointments all afternoon, so I particularly appreciated the early check in I was permitted. I noticed the WiFi was unstable, connecting for 10-15 seconds and then disconnecting. I didn’t have time to deal with this until I got back to the hotel. Long story short, I could get no help from the reception staff and no commitment to send anyone, even the following morning. This man was more interested in trying to blame the problem on the houseguest than addressing it professionally.
Long story short, I did have a helpful man come from reception with a technician the next morning, and they seemed to have made serious, professional efforts; but I was never able to get a stable WiFi connection, and missed a scheduled international call that required an Internet connection.
In 2022 an Internet connection is as much a hotel room commodity as a bed or hot water. There is no excuse for any of these to be unavailable.
Still, I would highly recommend this hotel, but do NOT accept a room assignment until you have tested the WiFi, if the Internet is important to you.. I don’t know how many rooms share the problems I had, but you don’t want to stay in any of them.