The photos looked great and this is what the add states but unfortunately this was not what was provided:
- five-star guest experience
- Hotel grade linen & towels
- 5* hotel quality professional cleaning service (inc. hospital grade disinfectant and alcohol-based sanitising for each and every clean)
- Friendly and fast assistance by myself and my right-hand women 'Sol'
Location is important and as I do not know Sydney so I relied on a google search. From the booking I understood the property was at 1 Georgina Street, which looked to be a side street. However, when arriving the apartment is facing the main street, which is a very, very, busy road with a constant flow of busy traffic all day and night. This resulted in minimal sleep for 5 days when it was important to get a good nights sleep for my son.
I have left the trip rundown.
I explained some of the issues to the host Sol the day before check out and sent photos of the stained sheets, mattress protector, ripped sheet but she did not respond to me, which is extremely poor.
I requested a little bit more time to check out to allow a bit more rest before needing to leave (due to the circumstances I was exhausted), however, this request was ignored and then declined after I followed up with an email. She has no care or consideration for the experience or guest as allowing 1 hour extra would have shown some acknowledgement.
Issues:
Extremely Busy Main Road
Bathroom not cleaned. I bought product and tried to clean it myself a couple of times as the soap scum and dirt was thick around the bath.
Ceiling in Bathroom is low so a tall person cannot fit as the bath is over the shower - 6.2 to 6:3 cannot fit.
Bed and Mattress needs replacing as slats kept moving or are broken at the end of the bed which is why the mattress is sagging at the end
Mattress protector is stained!
Sheets were stained and ripped, not clean! I had to wash and dry them all myself and did not use the doona as could not be bothered trying to wash that as well, so this was added work on a busy trip
I feel that having the bed and the shower in that state is not acceptable.
You say in your add - 5* hotel quality professional cleaning service (inc. hospital grade disinfectant and alcohol-based sanitising for each and every clean)
There was no cleaning service, no disinfecting, no sanitising, no plug for the kitchen sink, only two towels when there is a pool.
It's actually beyond comprehendible that dirty sheets are on a bed during COVID and that a bath/shower has not been cleaned at all. I also have the photos , which I am happy.