What an experience!
4 adults and a baby checked in late 19th. The toilet was out of order on arrival. (only one toilet) I messaged the agent 6:42am the following morning. They didn't respond so I called and they said someone will get back to me which they don't. I wasted so much time messaging but in the end we ended up having our 3 night stay with no toilet. I contacted airbnb and the host staying that we should be refunded or compensated as having no toilet is unacceptable. The host called me and said that we blocked the toilet then also said that a normal person would have checked out with no toilet. So i'm now accused of not being a normal person? I explained its not that easy to move out 2 OAP's (over 65) 2 other adults and a 1 year old baby that easily and any day a plumber could have come and fixed it easily. I hope the home owner reads this and realises the way Alexandro is representing them. They offered me $100 discount which is less than 10% which i refused out of principle from all the insults. Annoyingly they sent the money anyway. The whole experience dealing with Alexandro was beyond disappointing.
Never ever again !