While we didn't see Kerrie when we arrived, she went out of her way to provide us the keys at the hotel we were staying in due to our late flight arrival. That was much appreciated! The flat is in a great location with easy walks into the CBD, and plenty of local restaurants to tempt. It is very quiet and comfortable, so a good nights sleep assured. It was very clean, standards were good throughout. When we saw Kerrie on the final day, she was very accommodating and helpful with our luggage. Definitely recommended.