Matthew didn't answer any of my calls, even on the day of my event. It was very stressful for me. He told me check-in would be 2pm, but he didnt give me details for entering until well after 5pm (which could have ruined my event). He also asked for extra money for very little bonuses (soft drinks and lawn chairs that are already in the yard). His responses were slow and often felt like copy/pastes. The house itself is lovely and the event went well.