Do not expect any form of communication from the host. When I asked if we could check-in early, Xizhin referred us to contact Stephen. However, Stephen was totally unresponsive via text or call. When I messaged Xizhin, she also did not reply. I only knew about check-in details 30 minutes before I arrived which is absolutely ridiculous. When we arrived at the apartment, there was a strong cigarette odour. The apartment was also not cleaned properly. The floors were sticky and the drawers were full of dirt and crumbs. Additionally, there were stains on the walls and hairs/dirt all over the plates. Most importantly, there was a fruit fly infestation. I had to clean the Airbnb myself as a result of the cleanliness of the apartment. Considering the current COVID-19 climate, this is a serious concern. Additionally, an indoor fireplace was falsely advertised. I asked for a refund of the cleaning fee only, and Xizhin has not bothered to reply to any of my messages. I will be escalating this further.