I never actually spoke to or met Kerrie, however Tony that met me & let me in was friendly & helpful. Location was great & within walking distance to everything I required for my trip. The apartment itself was clean & tidy. The only drawback was the lack of heating other than a small bar heater in the bathroom! At other times of the year this wouldn't be a problem but the apartment was very cold in the mornings & evenings. I'd definitely stay there again as long as there was heating of some sort in winter.