Tidy, generally clean and comfortable. Location was good, close to Chinatown and everything is within walkable distance. The only thing was that the address was hard to find, so make sure you read the check in instructions properly. Also we left our key in the apartment and got locked out and had to travel all the way to pick up the spare key which took us over an hour, otherwise we had to pay a fee for a spare key drop off. I would rate the service much higher if they could have just dropped it off for us, or opened the door up for us.