We had an unexpectedly abrupt stay. In short, the host’s water heater broke and she refused to pay for the electrician to fix it after we supervised 3 different specialists to come and examine her apartment.
While L’Abode was responsive and communicative during our troubles, they unnecessarily tried to squeeze us for money at the end when we were trying to leave. This was clearly a full refund situation: if you have an AirBnb without hot water, you cannot stay there, it’s like the place is missing all beds. ... but they still tried to charge us for the full duration.
I believe the L’Abode system could work better if they had a more customer oriented approach, but it’s structure as it stands tries to protect the host (I assume because they have a finite amount of properties on their system and are trying to grow). Until they make serious efforts to reconcile this, I won’t stay at another one of their houses in the future.