On arrival we were met by Ray who was extremely helpful in explaining the workings of the apartment as well as the neighborhood and anything else we asked during our week long stay. Communication with Ponpetch before our arrival was immediate and flawless.
The location we really enjoyed as it was in a lively part of the city (but not noisy in the 17th floor apartment) - five mins walk from Darling Harbor, practically in Chinatown, walking distance to town hall, even to circular quay;. Very safe location. Plenty light and sun in the apartment.
One suggestion of improvement: kitchen utensils and some kind of a coffee machine - for those of us who don't appreciate instant coffee, the lack of a coffee machine is crucial for a good start of the day. By the way there was a whole jar of instant coffee available complimentary in the apartment.