They kept me updated how early I can check in, and even sent me a notifier when the room was ready. Through the stay they were both real friendly, open, helpful, plus they surely can give you a few tips what to see and where to go! The room is clean, comfy, a small heater unit is also provided if you happened to come at wintertime. We are fully satisfied with the room and recommend it to anyone lookinh for a safe, nice stay in Sydney!