Sam was a great host - he was reactive and answered very quickly. He was helpful when we didn’t have any coins for the laundry and allowed us to pay via the platform & rebooted the wifi when it wasn’t working. We walked both days into Sydney (about 20 minutes to darling harbour) but the red line is close too. Bed is very comfortable but pretty small for 2 people. Flat is functional. Our only complaint is cockroaches. They are common yes but easy to get rid of.