The apartment is lovely and a perfect space for one or two people. We were really disappointed by the communication and lack of understanding, however, which put such a dampener on our trip. My partner had a family member pass away recently and the memorial was scheduled without much notice so we had to cut our trip short. We let Zoe and Sepand know straight away and asked if there was any option for a partial refund given the circumstances. My message was not replied to for a couple of days and I had to follow up (which happened with several messages) and they were inflexible, not offering anything in return and not responding when I asked to negotiate. I understand the cancellation policies and that these are people's businesses but usually the lovely part of airbnb is the interaction with strangers and this one was stressful and felt very transactional - some nicer words and even 10% of the $250 for one night would have been easy to do. In terms of security - the lockbox is extremely hard to open so would recommend a new one.