checked in at 3pm and noticed there were no lights working, contacted madecomfy and obviously spoke with a overseas call center. said would put in request and let me know what was happening. he never got back to me, then get a call around midday the next day from someone asking if they can come and look at the light. i was not there at that time but said to come at 1:30pm. he said he can come at around 4:30 and to just leave the keys for him to get in, that was not happening as we had a pre booked event and i was not letting in a stranger to my rental when im not there. that was the last i heard of them. no one has responded since and i have lodged a complaint with Airbnb for my money back as we had an apartment for 3 nights with no lights working and two small children who were very unsettled as you could expect with no lights on at night time. would say the absolute worst service from madecomfy i have ever received.