Terrible experience. I arrived at the address to find that the key wasn't in its lock box. Called the owner to find out what was going on and after a bit of confusion, was told that the room wasn't ready. Very little in the way of an apology, just a one word sorry, and then blamed on the cleaner. the booking was cancelled and I thankfully got a full refund. Maybe need to think about changing their automatic acceptance system to avoid this in the future. To be fair, was a bit of a blessing in disguise as it's a granny flat, at the very back of a property that backs onto a train line and I would have been sleeping no more than 10 metres from the actual track.