I havent meet Sally but her parents accommodate me when I arrive.. they were very patient to me since I'm running late for my check in time and the apartment is great lots of info that help me during my stay location is perfect and i love how you got lots of stuffs in the apartment that saves you some $$$... I stayed for a month and never had any issue with the place... i would recommend it to anyone that looking for a pleasant stay while your at Sydney... and ill be to stay there again next time if its available..