Absolutely awful!!! DO NOT BOOK THIS AIRBNB
I am writing a public review because we have still not had a refund despite 3 phone calls and two messages
On attempt to open our window at 21:00 shortly after our arrival, it detached from the hinges holding it in place leaving it unsupported and hanging out of the 5th floor above a busy street.
The only way to stop it from plummeting down onto the road and potentially seriously injuring people below, we had to hold this window up with our own hands.
I promptly rang the advice line supplied by my Airbnb trip information, to which the response was nobody would be able to come out and help so they would log the request and send someone to fix it tomorrow.
I explained that this was not an option as we were having to hold the window ourselves and it could not wait until tomorrow but the lady I spoke to would not provide any help.
I then contacted the building concierge and they assisted us in holding the window for TWO HOURS until their manager arrived with tools at approx 23:00.
The window was eventually removed at 23:30 by the building manager.
We have had to spend almost 3 hours dealing with a window that was faulty that should have been picked up by the accommodation during safety checks of the property.
I am appalled by the customer service I received from ‘made comfy’ who certainly have not made our stay comfortable in the slightest.
Furthermore the Airbnb was in an extremely poor and dirty state when we arrived. Dirty curtains, cushions, carpet, towels and sofa
It is not reflective in the slightest of the photos attached to the advert
We did not stay in this accommodation for the remainder of our stay in Sydney and had to book elsewhere.