Stephen was prompt with his responses, and even offered us suggestions for a rainy day. The apartment has a great view, location and is definitely worth the price. Note, however, that this isn't like other Airbnbs and is run by a rental management, so lacks a 'personal touch' if you're expecting one. Also, the check-out process is stringent and a little tedious, but wasn't a deal-breaker for us given how nice the place was.