The private room with own bath has the following good points: spacious, firm bed, strong flow of hot water. It is priced right.
Improvements or corrections are needed for the following:
1. advertised amenities not available on arrival: we had to ask for the soap that took more than one hour to arrive even if the host lives a few meters away
2. the remote for the aircon should be tested prior to the arrival of guests. Again, we waited more than an hour for the remote to be provided
3. The door is difficult to open from outside and inside. We requested for the keys to the back door so we can lock it and use the back door as the entry point. The keys never arrived and the host never told us that he did not find the keys, and hence will not be providing it. We had to leave the back door open so we can get inside the room whenever the front door is difficult to open.
4. It was advertised that wifi is available, and as one who works whenever I travel, I specifically look for this feature. It took more than an hour for the password to be provided. When we received it, we could not connect. After about a hour of back and forth communication, it dawned on me that wifi is not available because the host moved house from attached to the private room, to about a hundred meters further up. As a result signal is low. I requested for a rebate to be provided. Host declined and suggested that we just move out if we are not happy. This after travelling 10 hours and at about 8 pm at night. After some more discussion, he asked us to get the refund from airbnb.
We ended up talking with Catherine from AirBnb who saved the day by trying to come up with a solution. We ended up staying after AirBnb offered to give us a rebate to get a pocket wifi. The host gave a small $20.00 contribution to the rebate.
We finished almost 11 pm after a very tiring day.
5. Finally, on the Sunday when my husband was out and I was working at the room, the host opened the room with his own key. He apologized when he saw that I was in the room. He said he needed to get something from his tools cabinet (and he did). He said that he thought we were out because the car is not there, and he did apologize. But the point is, he did not bother knocking. This shows utter disrespect for the guests.
I do hope that the above can be rectified before the host takes next guests.
Thank you,
Mila and Willie Rivera
.