Sally is a great communicator. From the start, during my inquiry, she reply very quickly to my questions and that's very important for us. The chocolates and bottle of wine is a good touch. Her condo is in the middle of Hyde park and very convenient location! We didn't have the chance to meet her as she's in Scotland but her parents are wonderful! We have such a wonderful time. Travel adapter would be nice but we bring our own:) The guide folder is awesome! Will definitely come back to her condo on our next visit to Sydney!