Horrified with Dian's professional & personal attitude, no assistance and display of dishonesty.
I was told we could leave bags at 12pm only to be asked could we not come back until 4m as the room wouldn't be ready. We said, "not a problem".
Dian had left her mobile. She came back for it, & we advised her there were no towels & we wanted to go to dinner. She said she'd get them. We tried to text and call, & finally picked up when I used my husbands mobile. It sounded like she was out herself & told us we would have them by 11pm. I told her this was not acceptable as we had been up since 5am with flights & had an early wedding the next day. They arrived outside our door at 10:45pm, damp. I contacted her, she said "put them in the dryer"
3. I accidentally threw out a pricey anklet that had great sentimental value with a damaged purse, so text at 11am when leaving asking could she post it and I would pay the postage. NO assistance, she threw it out yet hadn't cleaned until 8.35pm - sad