I booked Richard's apartment for my parents to stay in when they were visiting me in Sydney. The apartment was very clean and is spacious for a one-bedder. It's in a great location (easy access to shops, cafes, bars, public transport, the CBD). Check in and out was straightforward.
Richard was extremely responsive, patient and helpful when dealing with my parents (when they were trying to figure out how to connect to the internet among other things).
I would definitely book this apartment again.