Kirsti was very kind and patient, waiting for us when we messed up finding our meeting point outside the flat (a very simple walk but think we were abit jet lagged!). We had a very minor issue with the air conditioning, which Kirsti promptly resolved. The studio is exactly as described, and the photos are very accurate. The location in Manly is amazing, less than 5 minutes to walk to the ferry, and great cafes on the doorstep. Manly itself is a really lovely place to stay and we will definitely visit again when we return to Sydney.