Jasmine was very easy to communicate with and responded very quickly to any questions I had. Check in was super easy, we liked the location and it was great having a dedicated car park and there was extra visitors parking in the garage which was helpful as well. The beds are very hard. Jasmine was very generous and went out and got us mattress toppers to make it a bit softer but I thought it was still worth mentioning in case anyone else isn’t used to very very firm mattresses.