We didn't get to meet Amy, but when we met Josh even for the briefest moment, he was really welcoming and friendly; ready and willing to answer any questions. The home itself was a little old, but they furnished it nicely and made it feel homey. Towels, toiletries were provided, even coffee for the morning. The location of the place was really great as it is downtown and near everything. Overall, a great stay even for the short period we were in Minnesota.