Ben and Rachel were very responsive. Even though the first night was too cold, we enjoyed this airbnb- It was clean, had amenities that was listed, and a table foosball game that could play with our toddler. At one point the door code was locked and we couldn’t get in, but they responded very quickly to resolve the issue and get us inside from cold weather!
Because of the incredible responsiveness and overall hospitality, we wished we could have given this 4.5 stars. But we went on a very, very cold winter weekend, and despite our hosts’ willingness to increase the overall house temperature, our room (which didn’t have it’s own thermostat) was colder than we would have preferred. However, Ben and Rachel were also accomodating and allowed us to use a space heater that we borrowed from our friends.