One of the worst trips I’ve been on. I have a service animal due to medical reasons and was asked to provide personal information regarding my animal to make photo copies and keep them for their records. In addition I was asked to sign additional paperwork regarding my animal. When I reached out to Airbnb they were amazing and took care of the situation immediately and I was moved to a different site which is beyond amazing. I’m not sleeping in a basement (lower level means basement). For what they are charging it’s worth it as long as you don’t have a service animal