Delvin offered flexibility in dropping off luggage before check in, one of the primary reasons why I made the reservation. However, there was an approximately 40 minute delay during check-in which required me to request the door code only to find that the cleaner (with her toddler) had not yet finished. Therefore, one of the bedrooms was messily arranged and the comforter was still wet. The cleaner did inquire about a need for additional towels before leaving and noted the location of the thermostat.
While this incident alone would not alarm me, coupled with an utter neglect in communication about a time sensitive issue, this leads me to think there are deeper management issues that other guests should be wary off. Upon leaving for our early flight, we discovered that a car blocked our exit from the driveway. Over the course of 5 hours, I tried to reach her and even through the rest of the day, Delvin was completely unresponsive...even when airbnb contacted her and she agreed to reach out.
At risk of incurring additional costs tied to moving my flight again, penalties for late rental return, and finding and paying for last minute accommodations, I incurred the cost of a tow truck to move the car. None of neighbors, nor the other duplex guests were the owners of the car.
Delvin claimed she was available during A time I contacted her and yet, received no response. She claimed the car was parked by another guest the night prior. Having seen the other guests leave (end their reservation) and knowing my check out was at 11AM leads me to think this was a deceitful response. I also left a set of headphones which she noted her cleaner did not find.
This whole situation could have been resolved had she responded to one of the 10 times I tried to contact her. Regarding the accommodations... landlord special.