My wife and I booked this place in November as a Christmas gift to my parents so they could come visit from across the country (we haven’t seen them in almost 2 years). We needed to reschedule 10 days ahead of our reservation due to pandemic-related challenges. We sent an initial outreach message and did not hear anything. We followed up with a second message the next day. We received a response after our second outreach stating that this wouldn’t be a problem, and we were excited about the opportunity to still book with this spot. We sent our date change request that same day (8 days prior to check-in).

The morning of our original reservation arrived and we were surprised to see check-in instructions in our email. We reached out to begin trouble-shooting in the morning but did not receive a response until 8:35 PM. We did not find a solution that night.

The next morning, we continued messaging. Our reservation had technically “started” and figuring out what to do next was difficult. After a couple messages trying to problem solve, it seemed like Matt ran out of patience. We were aggressively told at 10:54am that if we didn’t cancel by noon (note: not reschedule), we would not get a refund at all. This was particularly stressful given my busy work schedule that day. It didn’t feel good to be treated so poorly when we were already sad about not getting to see family, and the way that the hosts chose to handle this process added a lot of undue stress. (Note: we did not go inside the space, but we could not leave the ratings blank due to Airbnb).
I wouldn’t recommend scheduling here unless you’re certain your plans will not change.