First of all, we loved the location of the apartment. It was in a safe, posh neighborhood. And the lake was wonderful to see outside the window. Alison even let us check in early. But we ran into a couple of problems.
First, the towels are way too cheap. It was almost impossible to completely dry with the towels that were provided. We ended up having to wash them ourselves in order to use them again because we each needed at least two towels to completely dry off.
Another problem was the mattress on the bed in the bedroom nearest to the kitchen. My brother-in-law had to sleep on the sofa because he could literally feel the springs in the mattress poking through. The mattress is way too old and it's unacceptable to expect paying guests to sleep on it.
Again, our stay overall was nice. But there are things that need to be fixed in order to make future guests stays comfortable.