It’s not OK to show pictures and reviews of an apartment highlighting an ADA compliant bathroom then give us a different unit that doesn’t have one.
Literally the #1 reason why we chose this apartment was the bathroom that seemed great for my disabled mother. When we showed up and realized we didn’t have one I got on the phone with kasa customer service. The person was very nice but basically unreachable (her cell service was horrible) so she had to text me and say there were no ADA compliant apartments available. So no shower for my mom and a bathroom that was much tighter for a wheelchair. This isn’t the difference between a unit with a walk in closet and one without one, this is a big deal.