!!!BEWARE!!! - Do yourself a favor and look elsewhere!
I made a reservation on October 21st to stay at this location for an event on October 28th and 29th. Karen had confirmed my reservation days before I was set to arrive.
On October 28th, I informed Karen that I wouldn't be arriving until 8 pm and needed the details for accessing the apartment. She provided the information without hesitation but asked if there was someone else joining us. There wasn't and she said she would figure it out. This should have been a red flag but I thought nothing of it so I started my 6-hour drive.
Upon arrival, I noticed that my stay had been canceled an hour before I got there. I panicked since I was unfamiliar with the city and knew nobody that lived there. She told me someone from the support team had been trying to contact me, but I wasn't paying attention to my phone because I was driving. According to her, someone had been living in this apartment for the last few months and the listing randomly popped up on the website when it shouldn't have. How did you not know this when you confirmed everything?
I ended up finding alternative lodging -- a hotel downtown with a fee for parking, which I was trying to avoid. You forced me to pay significantly more than I was planning to. On top of that, you caused me to be HOURS late to an event that I had already paid for. Not to mention- the unnecessary amount of emotional distress that came from this whole ordeal. Unacceptable!
I would never recommend anyone to stay with Karen unless they want to risk what I had to go through. Nobody should ever be put in that kind of position. You need to pay closer attention to detail if you are going to be offering services like this. The sheer amount of unprofessionalism is mind-boggling. Do better!!!