Emily was a friendly and fast communicator; she answered our queries immediately. We never met face to face but she touched base with us several times during our visit. Check-in and check-out went smoothly. The apartment is in a nice residential location with loads of off-street parking. It is part of a duplex with very present upstairs neighbors; if you are sensitive to noise, inquire before booking. Plenty of kitchen equipment, condiments, tea/coffee, etc., for guests to use. Apartment has all the comforts of home because it is someone's home; you'll be surrounded by personal possessions. Apartment is also pet-friendly, which we appreciated.