Would avoid booking any Sonder properties, poor customer service when dealing with COVID related cancellations. I’ve had similar last minute issues come up in the past with other hosts and they were understanding and able to accommodate with a refund. Was told by Sonder it was Airbnb who was preventing a refund from being given, but it turned out it was actually Sonder after one of their other customer service reps slipped up and it turned out they were gaslighting me.
Hopefully Airbnb is able to rectify the situation and I may consider updating my review, but with how Sonder straight up lied to me it’s unlikely.