Unfortunately, I didn't have a chance to stay at the Tree House because Blizzard Olive arrived during the time we planned our stay. That being said Michael was wonderful to work with. I reached out to ask if there was anything we could do because we were extremely bummed that it was looking like we would not be able to travel. Partially because we would lose money, but also because the Tree House is booked well into the next year or two. Luckily Michael worked with me to help us get rescheduled so we didn't lose our money and we were still able to make a stay at a later time work. It took some back and forth but he was great with answering all of my questions and extremely prompt. There are a lot of greedy people on Airbnb, but that was not the case with Michael. Would highly recommend a stay!!