I will start by saying that based on the other reviews, I don't think the problems encountered are a common occurrence. The property had not been cleaned before check-in, the beds had not been made and it was not possible to stay at the property. Unable to reach the host by phone. Had to stay at a hotel. The explanation given was that there was an oversight with the cleaning crew and the phone was not working at the time. The host has issued a full refund and an apology was given for the oversight. The property is in a nice area close to Lake Nokomis and would have been an ideal base.