Matt was very responsive to our questions and requests. For example, he made sure there was a hairdryer available when I requested it. The Airbnb is located in a great area. Walking distance to a grocery store and restaurants. It was quiet in the evening which was nice for sleeping. The down comforters were very comfy during a winters evening. In general, the AirBnb seemed to be a bit run down and in need of some repairs more than we expected.