My Sonder was centrally located with access to many restaurants, markets, etc. and close to major freeways. Checkin was complicated. Starting with parking, trying to find a single spot (at any time during my stay) was a hassle, even while using the parking app recommended I still couldn’t find a spot unless I parked blocks away. ( Which is understanding being downtown but that being said they should allow access to the garage on premises). After finally finding a spot I walk into a filthy Sonder, that hadn’t been cleaned from the previous stay. My 1st call to customer service I was told a cleaning crew was being dispatched immediately along with a partial refund. I called a 2nd time after waiting an hour and was told I needed to email photos of the Sonder in order for them to proceed with getting a cleaning crew out. I did that, waited another 30mins for a call/text from the cleaning service to set a time for them to come by, I was never contacted. So I called for a 3rd time and was told by that rep that the cleaning service was now closed for the day and I will need to wait for my Sonder to be cleaned the following day. 😶. Eventually I was placed in a different Sonder, in a different location after arguing with the rep for however long. The second Sonder was clean and I enjoyed the rest of my stay with no further problems aside from parking. They provided all the essentials needed for my stay. It would’ve been rated 5 stars if not for the initial checkin being so horrid and time consuming, taking up a night of my vacation.