Vantashia is great in her communication. She is timely and responsive and obviously cares about the welfare of her clients/guests. However, our 1 week stay in this home was disappointing because it did not meet the high standards of cleanliness and convenience we have come to expect from Airbnb’s.
We appreciate that she responded right away to our complaints, even sending someone to clean the rooms, but the “yuck factor” had already set in and we had no confidence that this cleaner would provide better services after a complaint than he had prior to the complaint (assuming it was the same person), so we cleaned the place ourselves and
completed our 1-week stay.
We have given the owner recommendations for adding bedroom mirrors, trash cans, and better living room lighting and because of her expressed care and concern for her guests we believe that she will make some if not all of these improvements in addition to providing more supervisory oversight to her support staff so that future guests will have a better experience.