We we’re very happy with our stay as the hosts we’re very friendly & showed us all around the home. Host even cleared the driveway of the snow upon arrival and during our stay. Host mentioned that they were close by and would be able to come right down to assist with anything we may need. Home was supplied with everything needed to make meals. Hot tub was amazing!! At the end of our stay we contacted host to ask about staying an extra 2 nights as a blizzard had swept into the area and there were road closures heading home and host was very accommodating in letting us stay an extra 2 nights at a discounted price which we paid but then contacted them back since we discovered that we we’re actually able to make it home another way to see if we could be reimbursed some of the money paid since we would not be staying the extra 2 nights that we thought we needed and all communication stopped and no response was received