Ms.Stephanie was kind enough to allow us to check in at midnight when we were supposed to check in 3pm that afternoon. she will help however she can as fast as she can. house is clean and tidy with basic necessities, be aware when renting in the winter this street is pretty much the only street in the neighborhood that gets covered in ice and stays that way. driving over even the next block the icey roads were more taken care of not sure why. really close to down town which we liked for the science museum as well as other restaurants along the Mississippi river. this house fits 7 people comfortably.