This place was absolutely perfect, Jean-clàude Was so attentive. We arrived early to town and he responded quickly and allowed an early check-in. He had someone meet us there and show us about the place. There was a laminated welcome sheet with information. My daughter's felt like they were princesses in this castle (as did I). He even informed us that J Lo was in town and tickets were available, so we ended our stay with a huge bonus! We will definitely be back! Thanks, Jean-Claude for helping us make memories!!