We were disappointed when we arrived that we were “upgraded” to a different room on the ground floor and no reason was given for us not being allowed to even view the loft, as we booked the loft space intentionally knowing that we would want the added privacy and quiet based on our itinerary. As we were there we heard footsteps above us in the loft space, so I assume they bumped us from there for someone else. The room itself was comfortable however, and the proximity to the light rail that others have noted is great.