Jenny responded quickly when water started leaking in from upstairs. When she came to check on the damage, she was very respectful and wore a mask. She is very friendly. The apt has an abundant amount of masks, Clorox wipes, and hand sanitizer.
I was able to show her that the smoke alarm was hung too high to reach it (which was a major issue when I baked a frozen pizza), so hopefully that has already been addressed.
I was surprised by how dirty the apt was, especially because so many previous comments mentioned how clean it was. I can honestly say this was the dirtiest AirB&B I have ever rented. There are spiderwebs high and low and throughout the lattice that covers the heaters. Although the inside of the toilet was clean, the outside was covered in old urine tracks and lots of dust. The bathroom walls have soap scum stains and could have been wiped down. I had to hunt down the basket of bath towels and washcloths (they were in the closet), but the first folded washcloth I grabbed had a giant wad of black hair inside of it.
The stove top and backsplash were dirty as was the inside of the microwave and some of the cooking utensils.
There were old, crusty food splatters on some of the cabinet doors.
There were dirty finger marks all over the fridge and on various light switches.
Lastly, while stretching in the living room, I discovered a fast food wrapper under the bed.
Jenny, herself, is wonderful and, I imagine, if I had complained about the cleanliness, she would have addressed everything immediately, but I didn't want anybody inside more than absolutely necessary.