This host was terrible to work with. You have to enter in information outside of Air BnB, including identification documents. After doing this, you are supposed to receive check-in information. When I arrived at the BnB for my 4 PM check in I discovered I had no check in information. I messaged the host, and waited hours for a response. I didn't receive any response until I got in contact with Air BnB support directly and requested the Host phone number. After Air BnB contacted the host for me, the host then got in touch and said the would re-send the check in directions via email. I didn't receive the email. The host repeatedly refused to send any information over the Air BnB app. I had to call the host, give another email as they refused to give me the check-in information over the phone. I couldn't get into the building until after 10 PM. They then changed the access code to the building and I didn't receive it via email until I contact Air BnB support. Terrible communication!