Chris and Monica and their staff were very helpful and communicative in preparing us for our visit, even recommending various attractions to see in the area. Unfortunately we had to cancel our trip last minute due to one of us getting unexpectedly ill so we never got to check in. Chris and Monica were understanding, refunded our cleaning fee, and even offered us a discount next time we book with them, which we definitely will be. You can tell they and their staff care about creating a good experience for their clients.