Sasha has the most effective, responsive communication I have encountered in a host! She offers unparalleled customer service. We had an issue with Airbnb that she ultimately solved (some people will unfortunately be able to relate to the fact that air bnb is not always the best problem solvers… but Sasha is!) Even with an internet issue beyond her control she was kind, warm, gracious-all the elements you want in a host that put you at ease while traveling. The home was clean, comfortable and felt like a home away from home. The hot tub was a wonderful bonus for us. Would book again in an instant!