The room and common areas were clean and well-appointed. The bed lacked pillows with laundered pillowcases. Instead, there were pillow shams, which are supposed to be used on top of a bead spread for decorative purposes only; see any internet search about sham pillows. This means I had to rest my head on a surface that was as not laundered, and I don’t know who else had been using that same sham to sleep on. I arrive at 7pm, exactly when I said I would arrive, after a 3 and 1/2 hour drive. It was snowing and the temperature had fallen to near zero. The snow was not cleared from the street in front of the house, where I was supposed to park. My car got stuck at an angle, two feet behind a parked car. After rocking the car I dislodged it and parked at the end of the block. But while I was trying to get the car unstuck, I texted to the owner who said her husband would come out to assist. He did not come out. The next day the street in front of the house was still not shoveled.