I wish I could give a good review, but Ryan was so negligent that I never even got a chance to stay there. When I put in a date change request three weeks before the original stay date I figured that was plenty of time. It was free of charge and I figured I was good to go (this is my first time booking an Air bnb myself). It turns out he needed to approve or deny the change date request, and he did neither until I asked him why he was sending me entry information and reminded him that I needed to change date. However, the original start date had begun, so I couldn't now request a new date. Had he at least denied the request sometime in those three weeks before, I could've canceled or rescheduled. But he never did, and my spouse suddenly had a surgery scheduled soon before the original booking date, so there was no way we could stay there.
I'm incredibly frustrated and disappointed. I've asked for a refund or a chance to stay there a different date, and left him a voicemail, and have received no response. I wasted roughly $300 because this host was so negligent that I didn't even get to stay there.