Malek is very responsive and easy to communicate. Whenever we have questions he always responds quickly. The check-in instruction is clear and lock pad is easy to use as well. We like Malek’s cute little house. The space is sufficient for a family of 6 people. The location is convenient to us since we has a rental car with us. The bed downstairs made squeaking noise with mild movements. Overall we enjoyed our stay and had a good time!