When we checked in the bed was unmade and looked like someone had slept in it. There were dirty towels on the floor and in the hamper in the restroom. We reached out to ask about it and the only response we got the following day was, “we look forward to giving you a 5 star stay” which seemed like an automated response. No one addressed my question regarding the used linens. We ended up washing all of the towels and bedding before we used anything the day we checked in.