We ended up arriving at Nathan's place a bit late, around 9pm, on a Saturday evening. Even still, when we were having problems finding our lockbox (all us, we were having a bit of a moment, it was exactly where hevstated we just didn't know what we were looking for at first lol) Nathan was extremely helpful and quick to respond to my questions, even going so far as to give us the buildings maintenance number to help us. the stay itself was comfortable for the 6 of us. It was clean and nicely decorated with plenty of room. Parking passes were required but Nathan easily sorted that out before our arrival and all in all, we had no problems with anything.