Kara is very responsive. We felt the neighborhood was a bit rough, and the building very old. It was pretty secure (building locked door, floor locked door). Kara's apartment, however, was quite nice. Bedroom was hot so ask for a 2nd AC unit. Overall, was a good experience. Would stay in a property of Kara's again. (Oh, she even mailed me some clothing I left---above & beyond--thanks, Kara!)