Pam was amazingly responsive, before and during my stay. The location is perfect--bus to downtown is 2 blocks away, with several other buses to tourist areas a few blocks walk. Lots of restaurants and coffee shops very close--I tried out as many as I could during my 4-day stay!. I was concerned at first bc the windows are above eye level but the feel of the place was cozy so I never had a problem! I would definitely stay here again!