Thomas’ Airbnb is as described. We had an unfortunate situation where he mis-keyed the entry lock. We were unable to get into the rental when we came back from our daughter’s concert at 12:30 am and he did not answer our text. So we had to find another place to spend the night and all of our luggage was in his place. No apology and he would not even engage in a conversation about a refund.
We will not likely use Airbnb again after this experience.