Kelly is organized and prompt. She will immediately handle any questions or concerns that arise. The frontage road is a bit difficult to navigate, but the location itself is great and convenient. The cabin is organized and well stocked. The bed was too firm for my taste, but you can't please everyone when it comes to beds. One thing I would highly recommend is putting a shade or drapes over the kitchen window for privacy. Overall, nothing beats Plymouth, Minnesota and you'll be in good hands with Kelly.