The igloo heater did not work in the cold weather. In the listing it was unclear we got the bathroom. Brooke allowed us to sleep in the bedroom since we couldn't in the igloo. In the morning, a pipe burst in the main house and Brooke was very upset (swearing and yelling loudly). While waiting to take a shower and get ready, the water was shut off. We could not get ready and were uncomfortable with the yelling, so we left. We attempted to call Brooke back 2x, since she did try to call when I was in the bathroom. Later in the day we texted Brooke asking for a fair partial refund due to the inconvenience of the igloo heater not working and no water in the am. Brooke was very rude and defensive. She had poor customer service. It was awful their pipes burst, but it was unfair to us as guests to have to leave without being able to use the bathroom in the morning without a message or voicemail describing the situation.