The apartment itself was pretty nice, with just a few small issues, like a bad shower head and a small hole in the couch fabric. We also really enjoyed the neighborhood, there are several good places to eat within walking distance. However, the biggest problem we had was with check-in. The directions to get into the building from the lobby did not work, and the pictures in the check-in instructions do not match the current call system. We tried to call frontdesk multiple times, but there was no answer. Finally, a resident happened to come into the building and let us in, but when we got up to the apartment, the code to the apartment itself did not work either. We called frontdesk again and were on hold for several minutes before being given a correct code for the apartment. This whole process made it clear that there’s no personal connection to this apartment, which I guess is to be expected when working with a company like frontdesk and not an individual, but it was still frustrating.