Jena’s place was very cozy and a great option for a family or group gathering. The living area and kitchen was spacious and perfect for our group gathering and need to socialize and be together as a group. The view is beautiful, the hot tub perfect! The house was clean and all necessities were provided including ability to use cabinet and fridge space for food, a Keurig for coffee, and whatnot.
Our main issue was with a lack of communication regarding hot water. There was no hot water during our stay in February! While a neighbor was on call to come relight the pilot, we found ourselves having to call for his assistance several times over our weekend stay. A second service person was called as well. We still had limited or no hot water throughout our stay. Our group was in town for a concert and coming back at 1 or 3 am wanting desperately to take a shower was greeted with ice cold water. We had to heat Water in the microwave to be able to wash our faces late at night. The biggest frustration with all of this - as we were extremely accommodating and understanding - was that we find out this was a known issue prior to our arrival.
We would have preferred more open and honest communication as we could have changed our lodging plans - or at least had the knowledge in advance and maybe packed and prepared accordingly knowing there might be a lack of shower issue.
The host did offer an initial credit of breakfast for our group or $100. This is less than a 5% offer based on our stay total for not having hot water with negative 2 degree temperatures. I never got a hot shower my entire weekend stay, and the same for a few of my friends (I accommodated by allowing my friends to shower first when we did have a little hot water). So while I appreciate the gesture, I think even the second offer of $200 credit (again, less than 10% of our total stay cost), to which was just sent and not offered or communicated with me, is still a slap in the face given the circumstances and interruptions to our weekend plans.
Aside from this significant snafu, we did enjoy our stay in the home is a lovely home.