When I arrived on a rainy evening, I was fortunate to encounter Nick outside on the street as I drove in. He directed me into the parking space, showed me how the lock box worked, carried my luggage up to the unit and introduced me to the amenities offered. It was a much appreciated welcome. Everything looked and smelled clean. I encountered only one problem that was fixed the same day I mentioned it. Even though I wasn't familiar with the neighborhood, it looked much like the one I grew up in about a mile away and felt like home. Thanks Nick and Susan.