Lori and her husband were both very helpful, friendly, and available. Our stay was a bit on the longer side, and she checked in multiple times to make sure we had everything we needed for the dishwasher, clothes washer, bathroom supplies, etc. The unit is very clean and all appliances work great. The neighborhood is also very nice and close to main transport veins (hwy 55, light rail, etc). Overall, very happy with our stay!