The check in process was terrible. Me and my friends were stuck outside in a thunderstorm + sleet trying to open the front door and it won’t open. The customer service people promised call back but never did. Treating us like we don’t know how to open a door. We only got in because some other people were walking out. We could’ve been stuck outside all night if no one came out during the storm.
The apartment that I stayed in was not cleaned. The hallway smells like weed. Neighbors were noisy. Hair was seen in the bathtub. Toilet doesn’t work. Only one single light bulb works in the bathroom. Ceiling fan looks unsafe and not properly attached to the ceiling. Dirty towels in the washer. Customer service decided to refund me the “cleaning fees” but this is simply not a good experience no matter what fee they refund.