We didn't meet Eric but he communicated with us thru email and texts. He was VERY accommodating and welcoming. We had some questions and he sent his friend over to help us who was really kind, helpful, and nice. This was a great experience. His loft is beautiful and the area is gorgeous. So many areas to walk to - great restaurants, etc. I highly recommend this loft. In fact, our family lives within a mile and we will definitely be back. Thanks Eric for making us feel welcome.