I am writing this as the person who made the booking, not the guest. The guest was an international visitor I’m currently hosting in Mankato. Chris (via Stephanie, the house manager) was wonderful in terms of quickly responding to the reservation request and explaining that it needed to be preapproved by AirB&B, which it was, promptly. Stephanie continued to be in touch when the guest arrival was delayed. As a remote host, I very much appreciated the communication and professionalism.