Zachary and Betsy are very helpful and accesible. The loft is very cool a little warm in the summer but they try to keep it cool with AC units. The neighborhood is a bit seedy and we were a little nervous when we first arrived but we figured if they feel comfortable raising a child there then it must not be so bad. I would just suggest not walking around at night, although we did walk home from downtown one night and nothing happened. Overall a good stay.