This review concerns Nate as an Airbnb host. Recently, I reserved my first Airbnb at Nate's place and messaged him that I would be arriving the same day. Nate promptly responded to my message and was courteous and professional. Casually, he asked me about the nature of my stay, but because I was new to Airbnb, I was taken aback by his inquiry. Politely, I replied that my business is personal, to which Nate agreed and said I could stay as long as I follow all house rules.
Because of a misunderstanding on my part, I informed Nate that I would be canceling my reservation and looking for another Airbnb. After I canceled the reservation, I noticed that Airbnb kept roughly $80.00 for the reservation cancellation fee, so I contacted Nate to request a full refund. Nate informed me that I would have to call Airbnb because he had not received any payment for my reservation. I then called Airbnb, and they reached out to Nate to ask if he would agree to a full refund, which he gladly did. I then messaged Nate to thank him for agreeing to the refund, and in return, he sent me a thoughtful message expressing regret for the misunderstanding and invited me to stay at his place in the future.
Through this experience, I can say that Nate is an honest, professional host who goes out of his way to take care of his guests. Unfortunately, my stay at his place did not work out this time, but Nate is an exceptional host who prides himself on his Superhost status, which he has earned. If anyone is looking to stay with an Airbnb host who cares about and goes the extra mile for his guests, Nate is the person you should consider for your next stay in the Saint Paul area.