Michael was quick to respond and even put a fan in the room at my request. However, two things prevent my giving a higher rating. I was shocked to find that there was no lock on the door of the room. Also, no TV in the room. And the last night of my stay, there was a snowstorm, and in order to leave, as a senior, I had to dig a path myself down their driveway, and also up the side driveway where I had to park to get my car out. I was so exhausted! I would not recommend staying there during snowy weather.