They de-iced the walkway when I requested it. They helped me print my boarding passes. They let me cook breakfast and did my dishes afterwards (they offered, I didn't expect it). The room was cozy, comfy and warm. Walking distance to mass transit. The house rules were clear and easy to follow. It felt like we had our own house, because they were respectful of the space. The dogs were extremely well-behaved. There were sweet amenities stocked in the bathroom, and lots of spices etc in the kitchen. In warmer weather I could imagine enjoying a meal on their deck - lots of 🌞