I contacted Calah about 2 days before to let her know my sisters and I were going to be at her place right at 3pm since our flight was at 6:30am. When we got there, the grass was almost as tall as I am. We get inside and the place is not ready. There was a bucket of dirty water, the beds weren’t made and the kitchen was absolutely disgusting. The fridge looked like it had never been cleaned, the microwave was also dirty. Calah was vey nice and understanding though. She offered to have the place cleaned in 15 minutes, but to us, that was impossible. There was no way that kitchen and, especially, the fridge could be cleaned in 15 minutes. Calah offered a refund and we accepted it and got a hotel room in the area. After we left, the co-host started sending me messages. He was very rude and wanted me to cancel immediately. I was driving and I had no idea where we were going. He then said that Calah was too nice to offer us a refund bc WE did not fulfill the contract. I explained that we did by showing up but they didn’t by not having the place ready on time. I let him know I had pictures and then he said he was going to refund all the money. It was the worst experience of my life. So much that I decided to cancel another reservation I had on Airbnb for September. Never again.