A snow emergency was declared while we were staying there and Brittany was incredibly responsive and helpful to ensure we were parked in the correct locations so we wouldn't get a ticket. We also booked extremely last minute due to travel changes and she was fast to respond and confirm the booking which was much appreciated.
House has everything shown in the pictures but the ping pong table, pool table and gym are in a detached garage. There is a small heater in it but unfortunately we were there when weather was around 0 degrees F outside and the heater could not warm it up so we were unable to use the entertainment in the garage. The kids really enjoyed playing the arcade games in the house and the kitchen was very well stocked. As others have mentioned it is an older house and is a little drafty so keep that in mind when you pack.