Check in link had been deleted so as we were arriving we had zero check in instructions. Parking and check in area were very obscure and confusing. Had trouble getting a response from front desk to figure this out. Once finally in the apartment it was clean but not "homey" at all. Went to watch Netflix but the tv had no internet connection. We tried for a very long time to fix this with very little help. They sent someone Saturday to fix it but she had no idea how. We had no tv all weekend. We also had to ASK for toilet paper as we were left with very little. We received several scripted emails and messages hoping we were having a good stay but had difficulty reaching a real person. I will never rent from this company again or for that matter anything other than a real homeowner. Not a really great stay. Would not recommend.