Hello, I believe the host entity manages several units at this location, this review is specific to unit 22B. I rated my stay 4 stars but this will be a mixed review of pros and areas of opportunity. The feedback is all pretty fixable and not show-stopper variety so this should not be considered as a 'stay away from this place' warning, I do recommend a stay here and this really can be a 5-star experience with some quick fixes. Apologies for the long review. The constructive feedback was shared in detail in the private review for the host.
First, the good. (1) The location is fantastic, literally can't be beat so close to the river and trails, university and neighborhood/activities within downtown and near the stadiums. (2) I love the refurbished warehouse look, definitely a super neat take and glad the city can repurpose the building rather than demolishing. (3) The nightly rate was very reasonable. (4) The place was very clean. (5) Parking was easy. (6) Check-in and check-out were simple and easy. (7) The communication around some of the issues noted below was prompt and was dealt with within 24hrs, including a personal call from the site manager. (8) Beds were super comfortable, like legit most comfortable AirBnb bed I've ever slept in.
Now the constructive feedback. (1) When we arrived there were only two regular towels, two floor towels and three washcloths when our reservation was for four persons for four nights. Super basic stuff that shouldn't be an issue. (2) One bed only had decorative pillows placed, we found spare pillows in the closet but no extra pillow cases. (3) We raised the towels and pillow cases to Frontdesk upon arrival (after 9pm, arrival time was communicated well in advance) and unfortunately was told nothing could be done till 9am the next morning. The customer service looks really poor when something as simple as this can't be fixed till 9am the next morning because no one can get in a storage closet and the unit clearly wasn't inspected before our arrival. (4) The dishwasher was NOT unloaded from the prior guests, we unloaded it. (5) The carbon monoxide monitor was in the freezer, we assumed the one high up on the wall was dual smoke/CO2 but still not great finding one in the freezer. (6) I honestly feel like the furnishings were skimped and it’s a missed opportunity. This place allows for up to 4 guests and at least two-week duration stays, but there is only small table with two plastic chairs? What's the point of advertising a full kitchen if the four guests can't enjoy a meal at the table together? Also, the wicker chair is really uncomfortable, it should be replaced with something that actually is comfortable to sit in or at least labeled as a decoration. (9) Per #1 and #2 there were definitely no extra towels/linens etc, it's likely you would need to request them if desired/needed.
One final thing, more of an fyi, this is mentioned in other reviews, there is s 5-6ft gap b/w the top of the wall and ceiling for one of the bedrooms, so it's not fully closed and you can definitely hear everything in the living room, kitchen and hallway. Not a big deal for our stay but others might have a concern there.
Again, I want to stress overall my family and I were happy with the stay, I personally would like to stay here again. Just some basic things that I think need attention.