The place itself was great. Thoughtful touches inside. However, we were left outside for 30 min in below freezing temperatures due to dysfunction of the lock code. We notified the owner, who messaged back immediately but did not fix the issue right away. He asked for us to "give him a few minutes" to troubleshoot but then did not reply. At 10 min, I messaged to ask for a back up code or the previous visitors' code and also asked for an ETA on his fixing it, as we were out in the cold with our bags and would have waited elsewhere if prolonged wait was expected. At 30 min I called him and he gave us the housekeeper's code. His family was also inside the home at the time and I felt that someone could have let us in/the situation could have been handled better. The door lock again malfunctioned later when it was -13 degrees outside. Also, we were notified the day of that the hot tub (which I had messaged to ensure was working) was not functional.