Katie was incredible. She was in touch the week before we came to MN and made sure we had everything we needed. She even went so far as to offer her Pack n' Play for us to use for our 11 month old daughter. She left out all her toys / books for Agatha to use which was so appreciated. She left a personal welcome note and allowed us to use whatever was in the fridge / pantry which was also so thoughtful. I can hardly wait to visit again!