So I wanted to write this review as honest as possible because in life, THINGS GO WRONG! But it’s how we deal with it that makes us who we are. I had a scheduling miscommunication with the renter. I arrived several hours before I was able to get into my rental. I called from the front door and every single person I spoke with went over and beyond to try to get me into my room immediately. They were very communicative and eager to help. That’s what made the time I had to wait worth it. It did suck , I was a little frustrated but the room was FREAKING AWSOME, the building and room were so clean and tidy. They had every little thing we could’ve possibly forgotten at home, already available in our room. The views were beautiful and we ARE RENTING FROM THIS EXACT BUILDING AGAIN IN FEBRUARY . I have to honestly say that if I’m going to have a bad situation arise, I’d want it to be at Sonder Sora because they TREAT YOU LIKE A HUMAN BEING AND PUT YOU DIRECTLY IN TOUCH WITH A HUMAN BEING! Thank you so much to all the staff both on the phone and in the building this reached out and helped us. Godbless all of you!!!