We were the first people to stay at this airbnb and it was obvious that we were the "guinea pigs" so to speak by the number of things that needed addressing while we were there. The towels were brand new and had never been washed (still had paper backed stickers on them). One of the first things we did was to wash a load of all the towels throughout the house because with COVID you never know who might have touched or coughed on the towels. When I brought this to Toni's attention she said that they bought them online, not in the store, so they were clean. Brand new towels have a lot of lint in them so when we ran that load, the extra lint in the water clogged the drain line for the washing machine and it backed up onto the basement floor. They had a plumber come look at it and said it was bad drain design so there would always be some water backing up onto the floor, which if you know that in advance, shouldn't be an issue as the washing machine worked fine. The fridge was also leaking water out of the bottom (the seal wasn't working properly). They had a repairman come look at it and they ended up replacing the fridge. That was thoughtful but they came to replace the fridge at 5:30pm and it took about an hour so we had to be out of the kitchen right during dinner time. When they left I turned on the oven to cook some chicken nuggets for my kids. I waited until the oven beeped that it had preheated, then put the nuggets in. After checking on them many times, after about 40 minutes I pulled the pan out and they were defrosted but still cold, so it was clear that the oven didn't work properly. When I told them about this, they said that they had already had a plumber out, replaced the fridge, replaced a broken basement sliding door handle, and replaced a few exterior lightbulbs that weren't working and that they would address the oven issue when we left. I asked what we were supposed to do about not having an oven for the remainder of our stay and they said that then oven was working fine when their cleaning person tested it before we got there. The oven does heat up slightly, but I can guarantee that their cleaning person never tried to cook anything in it, because it didn't actually heat up hot enough to cook anything. You can tell that the appliances that they bought were probably previously used or floor models or something because for a brand new remodel of the house, the oven display was broken, the oven didn't heat properly, the dishwasher racks were bent up so that you couldn't stack plates in there easily, the old fridge slowly leaked a puddle of water onto the floor, and the "new" fridge that they brought it on a Home Depot rental truck didn't come in a box, was just wrapped in plastic wrap, and had a big ding on the upper right hand door.
All that to say, I'm sure the next people renting this home will not have a lot of these issues, assuming that they replace the oven. They were responsive in addressing all the issues that came up until the oven didn't work, then I think they were done dealing with us at that point. I will say that the wife (Toni) you could tell had a heart for hospitality and wanted to try to make these issues right and find solutions for us. Her husband (didn't catch his name) was more of a business man and you could tell didn't really want to deal with all of these things. He originally told us that they would address the leaking fridge, water backing up out of the basement drain when running the washing machine, and the oven not working after we left. We asked what we were supposed to do with the water running all over the kitchen floor and laundry room floor in the meantime and that's when Toni convinced him that they should get someone out to the house to look at those things. Toni was pleasant to work with, was very responsive to my messages, and was apologetic about the issues we were having. I'm sure future guests will probably have a pleasant stay without any issues, but I felt the need to be honest about our initial "guinea pig" stay at this house.