The home was clean, set-up splendidly for us, and full of character. It's a great lay-out for a medium-sized family. The location was awesome, with easy access to downtown and Mall of America (it's right in between, with a short drive to the light rail to either), but located in an artsier, quieter neighborhood than both. There are lots of great local restaurants within walking distance, all of which are highlighted in her super helpful binder. Texts were responded to promptly and helpfully.