Great experience, Zach and Betsy were organized and very easy to coordinate with. Zach helped me get settled and even carried one of my bags upstairs for me. They had a very helpful information sheet and gave recommendations for things to do/places to eat. They were very responsive but at the same time gave me privacy. They also have a subscription to the short-term bike rental (NiceRide), so I was able to use that and get around the city for free. The apartment is beautiful and the bed comfortable. Wish I'd had more than one night!