Zach and Betsy not only have great customer service and quick response time, but they provide a wonderful place to stay and spend time in. They were so nice when answering my questions and the loft is even cuter in person than it is in the pictures; there’s a lot of character in this place. My sister and I felt safe in the neighborhood, parking was simple, the check in process was easy to follow, and the location was great. Not to mention so many small things were provided (shampoo, towels, hair spray, and even face wash)!The only very minor thing was that we could kinda hear others speaking through the walls, however, it wasn’t constant and not a hinderance to anything at all (it just scared us at first lol). If you want to stay in Minneapolis, this is the place—my sister and I are already talking about taking another trip in the fall! Thank you Zach and Betsy!