Jessica is amazing! Quick responses and made sure my every need was met! AND THEN SOME And so was Daniel.. AND PENNY (daniel's dog) Daniel one of the residents showed me the ropes on where i could keep my stuff in commons [there would have been a lot of clutter in my room it wasn't for him] AND PENNY what a beautiful dog. She is well mannered and loves pets <3 Having her there help me get through being away from my dog at home!