This AirBnB was great in terms of location, value, and cleanliness. However, the communication could have been a lot better. When we arrived, we couldn’t get into the lockbox to get the keys out. I called and texted the host and they responded and said that the lockbox was broken and that they had left the keys in the apartment, so the apartment was unlocked. Had I been alone, I would have been very uncomfortable walking into an unlocked apartment in an unfamiliar area for obvious safety reasons. The host definitely should have communicated with me prior to my arrival about the broken lockbox, and they could have possibly met me in person to give me the keys instead of expecting me to walk into an unlocked apartment.