Where do I start …
I found the listing and thought it was a beautiful listing. Upon arriving the keys had been in a lockbox and I had trouble closing the lockbox back as it would not close and I messaged host to inform him however I got no response what so ever. When getting in the unit the pictures listed online are not what’s there. The couch is extremely stained and when sitting in it your pretty much sitting on the floor as with the chairs in the living room as well same scenario. The smell of I believe pinesol or some other cleaning product hits as soon as you enter as if the unit is clean and it is not. The refrigerator had so much dirt and dust on top it looked as though it hadn’t been cleaned since they moved in and there were cobwebs and a broken window on the outside when your come into the duplex. Upon checkout I messaged the host to inform him that the lockbox would not close and I had been having a hard time with closing it and to see if he could possibly meet me or maybe see I can leave the key some place else, I did not get a response until around 4PM when checkout was at 10AM, he texted me rather than message me on the AIRBNB app and told me I needed to get there now to the property as his “cleaner” was there when I had messaged him way later in the day and got nothing. I told him I would meet him but I could’ve met him way earlier in the day and continued to be extremely rude stating I needed to get there now. He also stated to me that if I did not “leave him a 5-star review he would charge extra fees for his cleaner”. I then reached out to AIRBNB support and sent them all the messages and screenshots of the text messages and the stated a host should never do such a thing, and that he may possibly retaliate by leaving me a bad review or charge “unnecessary fees” and they will just deny the charges. But I have pictures and videos from when left to ensure that doesn’t happen. Pleas be cautious when booking with Matt.