It should be said at the outset: we’ve never left a negative review for any Airbnb that we’ve stayed at. Never. But we feel compelled to share our negative experience with other travelers so you can be aware of what to expect as of June 2022. Also, read the previous 2 negative reviews for this place. They are still 100% accurate at this time.
It started with a late check in because Marabelle & crew did not clean the place ahead of time. 1.5 hours after check in, we were in the house. Okay, we can look past that. Mistakes happen.
Unfortunately, the house wasn’t clean. Window A/C filters were clogged with dust (we know because they spat dust at us when we turned them on), dirty towels were left in closets from previous guests, laundry from the Airbnb was left in the washer and dryer, the bathroom sink was backing up, and the place was covered (I mean covered) in dust. It was so hard to breathe in the house that we asked Marabelle to send a cleaner by again to dust, and we also asked her to purchase air purifiers. To her credit, she turned both of these requests around very quickly.
The linens are in desperate need of replacing. The sheets and pillow cases have holes and rips in them, and some towels are stained with black crusty spots (no idea what those were). There was also no place to hang towels because the towel rods were missing. Again, Marabelle fixed the towel rod issue when we brought it to her attention by dropping off an over the door towel holder. But missing towel rods? That just seems…odd.
The hand railing in the stairwell going to 2nd floor isn’t secured to the wall, which may not sound like a big deal, but it sure does make it easy to slip and knock your backside pretty badly. Ask me how I know.
Many of the plates and bowls have at least one chip, which sure does make handling those bad bouts a challenge if your food (or finger) snags a corner.
The hot water was scalding - it was WAY too easy to burn a body part. We asked Marabelle to adjust the water heater, and, again, she did. But shouldn’t someone have caught that by now?
Just a few last rapid fire things:
- The 3 bikes that were advertised in the info binder did not exist.
- Oh! Speaking of the info binder, it’s way out of date and just terrible. There’s nothing about rules, check ins/outs, laundry, trash service etc. Instead, the host has scratched out all the non relevant info with a pen. So of the 20 lines of info, about 12 aren’t scratched out. Good luck with that!
- The breaker kept tripping when we ran the window A/C units. It would be great to have a warning about not being able to run three window A/C units prior to booking.
- Finally, there was ant poison on the kitchen floor…in a “dog friendly” place. Needless to say, our dog found great interest in the ant traps, but we ended his fun pretty fast.
I don’t know. Maybe we just caught Marabelle and crew at a bad time. Maybe they were going to patch the gaping holes in the walls and make sure all the lights bulbs worked. But that wasn’t our story at their place, and we certainly won’t be staying here again.
The upside? Good location, good potential if there was lots of TLC, and it’s a pretty good size.