Honestly, my biggest issue is with a unique circumstance where I was attempting to change the dates of a trip. Had the customer service people told me from the start that they couldn't accommodate my request, this would be a 4-5 star experience, but instead they chose to keep giving me hope and ended up wasting 3.5 hours of my time before I finally gave up.
The place was otherwise clean, check in was smooth, the place was nice. The area is pretty sketch/super loud though. And this is coming from someone who lives in a big city. Sirens all night, loud music, loud people, etc. I'd stay there again, but wouldn't rent from Sonders ever again after what they put me through.