Elyssa was friendly & easy to work with. She always responded quickly. We ended up having to alter our travel plans quite a bit & she worked with us to accommodate an additional 2 night stay so we could get in before the snow storm. We traveled with a family of 5 (2 adults & 3 young kids). The place had plenty of space for all of us. The place was clean, beautiful & looked exactly like the photos. Our only struggle was the parking situation. The only option was to park in the street & walk down the alley to the front entrance. With the extremely cold winter weather + snow, you had to be mindful where you parked due to city ordinances for snow removal. Also, traveling with 3 little kids we had to be planful of coming & going since 1 parent would have to go get the car while the other parent waited to load the kids since there is no parking on the property. If traveling during warm weather, this wouldn’t be a problem. I would recommend Elyssa & this place!