I didn’t even end up staying. Booked this for 1/7. Matt said he would send the check in instructions the morning of my arrival. I messaged him on 1/3 asking if he thinks the unit will be available earlier because I was driving up and wanted to plan my arrival time. No reply.
At 12:48 on 1/7, I asked for the check-in instructions which he sent at 1:00. The first sentence said "You are welcome to check in anytime today - it is ready now."
I arrived ~3:15 pm. The house was pretty dingy: unplowed driveway, box of pillows & kitchen island cart on the porch, & couch in the front lawn covered in snow.
The key was not in the lockbox. After sending a few messages with no reply, I called him. He said that it's not ready and check-in is at 4. I told him that he said the unit was ready at 1pm. He was short & dismissive and said that I’ll have to wait until the cleaners leave and then he literally HUNG UP ON ME. No apology for giving me the wrong info. Very rude.
I stayed at the Hyatt for <$200