Need a place to stay for a few nights? This place is OK. However, it pales in comparison to my other AirBnB experiences. Susan and Boris seem to put as little effort as required into hosting. Printed out, laminated, and placed all over their building are instructions *for their guests* regarding cleaning the sink, washing the dishes, yada yada. They do hire cleaning services that apparently come in between guests, however, which is a plus, but the degree to which they placed cleaning instructions all over the walls made me a bit disgruntled I had to pay a cleaning fee at all.
Communication was not helpful at all; for example, I asked for advice on where to go to print something, and they replied "Staples is definitely a good idea." Oh yeah, but there is NO Staples in Minneapolis. I got more help from a stranger I asked, who pointed me a few blocks down the road where I could print for free.
Finally, when I first booked this AirBnB, the fee shot up an extra 46 dollars right before I paid. Which is fine, because I know that can happen sometimes with AirBnB. However, when I messaged Susan and Boris less than 15 minutes after the payment to request a cancellation, they said "Apologies, but unfortunately, we don't really offer additional discounts." I doubt they even read my message...
Bottom line, they showed minimum interest in Customer Service/Satisfaction. Despite this setback, they provided me with a bed to sleep on, and for the price, my stay was reasonable.