This was a great room. The futon was firm but comfortable, with plenty of blankets for cool nights. I loved the welcome signs all over the place. I didn't meet Heidi at all but knew what to do to make myself at home because of all of the signs and a wonderful welcome email. It's a big step into the clawfoot tub for a shower, so it'd be unsuitable for an unsteady senior, but was fine for me. Overall, a quiet haven in a busy neighborhood close to the freeway. I would go back in a heartbeat.