The amenities advertised should be functional, not just there. I booked specifically for a conference and couldn't use the iron because it was not functioning properly. When I told the hosts this, they said I should clean the iron, but why wasn't this cleaned before my stay? The washing facilities were horrible and stuffed with other people's items for TWO DAYS. I had to buy my own laundry detergent for a 4 day stay. There was hair and brown spots on the ceiling of the bathroom! I couldn't even use the fire escape to throw trash out the day I checked out because pigeons had built a nest on the way down and nobody informed parks and rec to take care of this. Now I know why AirBnB has been negatively trending on social media, you're better off staying in a hotel.