My family and I used this listing as a place to stay while I was working in town for the week. Usually I go to a hotel/motel and travel alone but this time we thought it’d be nice to take the whole family so I could work while they have fun going to the zoo, museums, the Mall of America, and Como Park in Minneapolis. That is unfortunately not how the week went. While staying here, the second night, we were robbed of everything of any sort of value that we had.
The things stolen are listed as follows: my backpack containing equipment and electronics that I need for work, collectibles that I had in my backpack, very expensive headphones, ray-bans, all of our chargers, my three-year-old son’s backpack and most of his toys(who steals a kid’s toys?!), my wife’s car keys, my wallet with debit/credit cards, all forms of identification that I had in there, $800 cash, our family vehicle from the back of the property, and everything in it. The vehicle was found crashed/trashed two days later and we still aren’t able to get it out of the impound due to investigation.
When we are able to get it out of the impound it’ll cost us another $144 that we don’t have. Then we’ll have to tow our totaled vehicle back to Sioux Falls where it’ll more than likely have to go out to pasture. Forcing us to have to buy a new car in addition to us not getting a lick of consideration from the host who just stopped responding to our messages after the “maintenance man” walked into the unit unannounced after we just got robbed to rudely and reluctantly put one screws in both latch-less windows in the unit.
Mysteriously, the TV and everything that was already here was untouched.
🤔
Below is what we wrote to the host when we were presented with the opportunity to make a private suggestion:
All windows need real latches not broken and out dated ones. Placing one small screw to “lock” it shut after the break in will not solve the issue.
Change the door codes with every new guest. This building is not secure.
The neighbor in the “Bachelorette Suite” leaves the front door to the building open every night, and has sketchy people coming over, in and out, at all hours of the night. The front door to the unit doesn’t even feel secure.
Honestly we feel like they didn’t even use the window. We think they knew the door code and used the front door, then opened the window and knocked the Kleenex box out to make it look like someone crawled in.
The window that was apparently the break in point was right over an end table that was completely undisturbed. We were sleeping in the bedroom, the walls were paper thin, and the floors are so loud and squeaky that hearing the kind of commotion that crawling through the window would’ve caused would’ve been easy for us to hear. Especially our dog who remained completely unaware. That dog wakes up for everything from a squirrel chattering down the street, to people talking on the other side of the wall. But for him, us, or our very light sleeping toddler to not even flinch to what should have been the sound of a random stranger or two moving through an extremely loud apartment is horribly unlikely.
We feel like somebody knew the code to either the front or back door. The doors were locked before we retired for the night. We never spoke the code nor did we ever give anyone access to our airbnb account or phones. We believe this was carried out by at least two people. One left out the front door and one left out of the back door. They had to have known this place and all of it’s quirks. Also, put the sliding lock back on the front door and the lock back on the door from the mud room to the kitchen. If they did use either door, that would’ve at least been another deterrent. In addition, responding to our last message would’ve helped. Also the other mystery door in the mudroom seems very sketchy and also another possible culprit.
All in all, we’re never using this unit ever again. I’d sleep in a walmart parking over staying there again.