We've stayed in all kinds of Airbnbs and never left under 4 stars b4 - had some issues... 2 separate mouse sightings here, in 2 separate rooms, and one was right by our baby's pack and play. Kyle dropped off mouse traps, but really just shrugged off the whole thing as normal for homes this time of year, and didn't offer to even set them up himself. I know there's the COVID no touch stuff, but maybe at least offer? We ended up plugging some holes ourselves and that actually seemed to solve the problem, but the lack of ownership on his part was really frustrating and we were asking for a discount of any size for the grossness of that and the hassle, which he repeatedly refused, even a refund of the cleaning fee, anything, would have been appreciated, but no. He just kept pointing the finger back at us, and said we could move out a day early into a motel or something, but he obviously doesn't have kids, because any parent knows that ordeal with two young kids is way way more work than it's worth ¯\_(ツ)_/¯.
We didn't want to be a hassle, so we didn't originally mention the carpets were pretty gross, maybe just bad black stains, but they nasty. And our baby was black on the legs from crawling around the laminate parts of the floors, plenty of dust on the edges and corners of the bathroom and kitchen.
But on the plus side, location was great and he was helpful to bring over a toaster when we noticed there was none, and some extra wash cloths (only one there at check-in). And he was pretty quick to respond.