Inaccurate ad description!! Stated it was a breath of fresh air, but it was everything but that! From the beginning there was a clear lack of communication, and I specifically informed them of our health issues in order to avoid 3 flights of stairs. No response when I asked about stairs, and no warning prior to booking like other locations. There is parking in the rear, but no paved entry to the front door which you have to use to get into the unit, so we were hauling our luggage over grass or uneven, disheveled, or missing/loose walking stones on mulch- not an easy task at all! Upon entry to building, you could smell backed up sewer. Once we reached the very top 3rd floor— not an easy task for someone receiving chemotherapy- the check in was simple. We entered the unit to see it was very modern and updated, and we loved the location- but that’s where the joy ended. The smell of sewer was throughout the entire rental unit- and was strong and disgusting. I tried bleach down the drains, plugging and covering the drains and sinks- and even candles, essential oils, and incense- nothing worked. We had to keep door to bathroom closed at all times making it unbearable to get ready in since the only ac is a single wall unit in the kitchen- not reaching the bedrooms that are in the back area. Went to make dinner and there was no pepper, oil, or butter, but only spray butter and pancake mix. That’s it. Oh and salt. 2 Tupperware with lids not big enough for pasta leftovers- no strainer or colander for pasta or veggies/fruit and the fridge stunk like rotten eggs. After dinner we went to unwind and noticed 3 of the windows (one bedroom) had no window coverings (blinds or shades) and the bedroom windows had sheer curtains with no under shades so after dark anyone can see up into the bedrooms making it impossible to change or have any privacy. We literally had to go to Walmart at 10pm to buy curtains and adjustable curtain rods that requires no hardware just so we could sleep and change comfortably. I wanted to leave the first night- but I got no response from the host once checked in, even after mentioning all the problems and the unbearable smell. That night we had to open windows because the ac does not cool the entire unit- it makes the kitchen freezing cold and the bedrooms get no air so they were over 80 degrees at night even with temps outside in the upper 60’s come nightfall. I barely slept, the beds are creaking and unstable with every move. Pillows are itchy and bulky, and ceiling fan is loose making it away and click. The light rail is nearby, but unless you plan to ride 30+ minutes, it only adds frustration because with the windows open, you hear the buzzer and dinging and coming and going if the train every 15 minutes throughout the night- not helpful. Then one of the windows in the master bedroom was broken- it could not be shut from the inside and I immediately let the host no- still no response and he never even addressed it once we finally heard from him the following late evening, around 7pm when I finally had to ask to cancel remaining nights we had planned to stay. Finally he responded and his lack of empathy, understanding, or any concern really pushed me over the top. He simply canceled the remaining stay without addressing any issues except the fact that only one toilet paper roll was provided for 4 women for 4 day stay. When we mentioned again we were out, he screen shots me a message from his cleaner who wanted to know what we were doing with all the toilet paper——- ummm I should not have to explain this! The fact that he sent the message in a screen shot to me was very unprofessional in my opinion! Then the ad also stated bikes are included- but his e-mail then states they cost $50 each to rent- when I inquired about this he said, they were included- but again ignore my question why his email states we had to pay. Fishy. There are not three beds either. There is one full size in the master- not big enough for two adults- and then the second bedroom has a single twin bed with a roll out cot underneath that is also twin size and no support or box spring on any bed. Simply top mattress and frames, that were noisy and uncomfortable. My oldest had to sleep in the living room on a couch because of the small beds. The couch that supposedly sleeps more people barely pulled out because it’s coming apart, and we had to lift the couch and rotate it 180degrees so it leaned up against the wall in order to try to avoid the constant tipping over from laying a little too far on a certain side. She tipped the bed/couch several times in the night, not to mention there were plenty of stains in the white couches.
After all of this, and paying over $70 for curtains, the host said he would offer some compensation- but then didn’t. We had to rebook at another air bnb in the middle of our trip- meaning packing up everything after we had unpacked and bought groceries up 3 flights of stairs! Then we had to check out by noon- requiring us to strip all beds and take out all garbages and clean out fridge that stunk anyways- all to pay $150 cleaning fee? There were bugs, dust, windows not cleaned between guests stays- and even public hairs in the bathroom on the floor. It was disgusting.
We had brought our assistance animals with and I mentioned this prior to arrival- both small cats who are very well behaved- and after I had to