The hosts are VERY quick to communicate and help. The apartment was very clean and nicely decorated. The only issue we had was the noise from the upstairs tenants, which was not Chris and Monica's fault, but a reality. With the exceptions of these upstairs tenants it would have been an easy 5 star+ rating for this host. Chris and Monica even offered to move me to a different building for the issues of the upstairs neighbors. Highly recommend this host as they are serious about fairness and hospitality.