Worst AirbnB we have ever stayed in by far! First off Saturday (the day before check in) I had messaged the host to ask some questions about the reservation. Response time is supposed to be in a hour well 6 hours later I messaged her again and still no response. I said well I will contact customer service to ask them the questions then. Immediately I got a response when I said that. Maybe a coincidence. Idk.
Well we told her that we will be checking in a 3pm. We arrived at about 2:40 and sat and waited a few minutes. We just got done with a 4 hour car ride with 2 dogs and they were antsy. I messaged the host it see if it will be okay if we entered a few minutes early as we were a bit ahead of schedule. I guess the traffic was okay so we were a little early. Well she didn’t respond to us even tho the night before she made a excuse” the reason why she didn’t answer for 6 hours was bc she isn’t on her AirbnB app all the time and proceeded to give me the number that will go straight to her. She supposedly works in reality and has her phone on her at all times. Well she wanted us to message her when we arrived and we did and no response till right at 3pm. She was basically saying that she doesn’t accommodate guests unless we had a 2-3 hour notice. Wow really. Okay.
Okay let’s get to the good part. Well right away we seen a “pee” stain on the rug when we walked in. I immediately took a pic and sent it to her. Her response was “ Thanks I will let my cleaner know”. No apologies or Anything. She didn’t care. Well we noticed the fans, oven and stove were filthy and cobwebs in the corners of the kitchen. We checked out the basement and there were hundreds of dead bugs in all the window sills and piles of bug poop. I can’t even make this up. We were mortified and I wanted to leave immediately. We looked around for another accommodation but couldn’t find anything. If we didn’t have our daughters appt with the Neosurgeon the next day we would of left and went back home 4 hours away. We stayed.
Okay as we were getting ready for bed we went into the closet to get out extra blankets for my daughter to sleep on and they had not been washed by the previous person. They stunk so bad. We went to Target and bought her a new blanket. Our bed sheets seemed clean although they need some serious updating.. Speaking of updating the towels and wash cloths could use a update also. We noticed there are two holes in the ceiling in the bathroom. One above the shower and one above the sink. They were perfect little round holes. We immediately suspected cameras but are still not sure what they were for. The bathtub is super high and I had to help my 14 year old daughter get in and out of the tub so she wouldn’t fall. We checked all the windows to make sure they were locked before we went to bed and sure enough almost every window was left unlocked. The only one that we couldn’t get locked was the kitchen one above the microwave. We had to use the cutting board to put it in the top of the window so nobody could open it while we were asleep or gone the next day.
Okay on to the neighborhood. So the neighbor dog barked constantly, it looked kinda unsafe but don’t know the area well so not 100% sure on that. What I do know is that someone was knocking on the front door at 3:30 in the am. By the time I came to and realized what was going on they were gone. So we don’t know what that was about. Kinda creepy. We set the temp to 71 at night and in the am it would read 63. Not sure why it would drop at night especially when we needed it the most at night.
The only good thing about this place was the fact that it was pet friendly! But on the downside there was pet hair on the couch, and that pee stain on the rug when we first came in. I thought it was cool that she didn’t charge a “pet fee” but now wished she did and I think people would take things more seriously and.not let their dogs pee on the rugs.
Speaking of rugs I’m not quite Sure when the last time they mopped the floors as our feet were black by the time we went to bed. I actually had to vacuum the rug in the living room as it has little pieces of lint balls here and there. This place is horrible. Don’t let those nice pics that you see online fool you like it did to us. I took about 50 pictures and sent them to the AirbnB customer service as well as the host. If I don’t get anything done with that I will turn it into PayPal bc it was not as advertised. I never seen dirt, cobwebs, dust or anything like that in nature on the listing. We are mortified and not sure if we will ever get a AirbnB after this one.Not only that how is this lady a “superhost?” I would really like to know. We actually video taped our exit so she can’t accuse us of anything for revenge.Bottom line…. So all I have to say is proceed with caution.