I have been using Air BnB for years and have NEVER been taken advantage of and been treated so poorly. Peter reached out to us the week of our event (we had booked this venue MONTHS in advance). He said that he the home that we booked (and paid for) needed work done on the roof and was no longer available. He offered another home, in a completely different area of the city. If we did not accept the change, he would cancel our booking. As this was the week of the event, we were left with no choice but to accept the other location. Peter said that there were 3 bedrooms and 4 beds, so we could still accommodate our guests. There were only 3 beds. Additionally, this home was listed for less on the Air B n B website, but he refused to pay us the difference, claiming this home was nicer (which it in fact was NOT). There were no towels, or basics provided. There was NO HOT WATER, so we took cold showers all weekend. The home was not clean- even though Peter wanted to push our check-in time to AFTER 3pm so he could "clean".
Peter called me on Saturday threatening to kick us out of the home because he allegedly received complaints from his neighbors. He yelled at me and hung up- then called Air B n B, who reached out to discuss. I let them know the situation, and they were not aware we were not in our original booking or that Peter had lied about the new location. I will be filing a formal complaint with Air B n B. Peter tried very hard to ruin our weekend, and took advantage of us every step of the way. PS: I am fairly positive his "roof issue" was due to hail damage that happened to this area WEEKS ago. There was no damage that required an emergency cancellation. I would not be surprised if he booked his other home to another group.