First off, let me start by saying this review, in no way, reflects the phenomenal customer service. Communication was five stars, no doubt. Now, onto my experience. My check-in was at 3. Unfortunately, early check-in wasn’t available so I waited in my car to check in at my scheduled time. Then, I received a message from the host saying that the room wasn’t going to be ready for another 30 minutes because the cleaning team wasn’t finished. Bummer. This meant more waiting. Thirty minutes go by and I go up to check in only to find that the cleaning team was still finishing up. It wasn’t until 3:40pm when I finally got to check in, which was 40 minutes after my scheduled time. I’m a very punctual person so I didn’t appreciate the wait. Upon entering the room, I was hit with a strong cleaning solution smell. I thought it was only because the cleaners had just finished cleaning but this smell stayed in the room the entire week I was here even though I aired out the room several hours a day. On top of that, I also found hair strands on the throw pillows and throw blanket as well as hair balls on the rug. I looked closer at the rug and saw nail clippings too! I suddenly felt extremely grossed out and uncomfortable but knowing I had already planned to stay a week here, I took matters into my own hands and started cleaning the unit. I vacuumed, mopped, washed the throw blanket, beddings, pillows, and pillow cases, and sprayed Febreeze everywhere until the room felt cleaner. I also opened the sliding door and the bedroom window during my entire stay to keep the room feeling clean. There were plenty of places to eat around the area so I didn’t need to use the kitchen but I did pull out the drawers just to take a peek and saw that there were crumbs and dirty forks in one of the drawers. I understand that “smaller” things like this can be missed when there’s a ton of cleaning that needs to be done so I don’t mind doing the extra cleaning myself to feel comfortable but please invest in a better vacuum. The one in the unit was extremely tiny and felt like a toy. It barely picked up anything I was vacuuming. Perhaps that’s why the hair and nail clippings on the ground were missed.
Aside from that part of my stay, everything else was nothing short of amazing so don’t not stay here just because of what I mentioned above. My hope is that the host & cleaners will read this review and make sure the space is clean every time a new guest checks in. As I mentioned above, customer service and their response was exceptional. The assigned underground parking space was great as well. I’m a female and traveled solo on this trip and I felt extremely safe getting in & out of my car in the parking garage. The walk to the elevators from the parking space wasn’t far either. It sucks that we have to think about these things but initially, I was worried about the underground parking so I’m hoping someone will find this helpful. One of my favorite things about this Airbnb was the location! It’s not in an entirely busy intersection so you get to enjoy the noise and busyness of downtown without having to deal with the hustle and bustle of it. There are plenty of diverse eating options to explore by foot too, which I loved! I’m a local but these were restaurants that I’ve never heard of and would’ve never tried had I not stayed here. There’s also a gas station across the street if you need basic essentials so that was super convenient too. Let’s just say that by the third day, I felt like I was an actual tenant of the building and the Airbnb was my home lol. That’s how much I enjoyed staying here!
Thank you for reading my long review and for hosting me! I had a fun and safe time here despite the unfortunate incident that happened in Brooklyn Center and got a lot of work done. I look forward to coming back for leisure purposes next time and do more walking and exploring in this vibrant part of town.