Jill was responsive and friendly through the app. Todd met us at the bar and was super helpful in getting us into the parking spot and the apartment as well as sharing some ideas for places to eat and hang out. The Speakeasy located in the alley was really cool! We really loved the space, but beware it is VERY loud Friday and Saturday nights as the bar downstairs hosts karaoke. It wasn't too bad in the bedroom, but the living room and open bedroom were quite loud. The comfortable bed almost makes up for it. :)