The communication was excellent, and Frontdesk was very quick to respond. The apartment was as pictured, and the location was great for me, given its proximity to Abbott. However, not the nicest area otherwise. The check in process was a little unorganized, and the cleaning lady had taken home the key so it took an hour and a half for her to get it back so I could get in. Unfortunately, I was just really disappointed with the cleanliness of the apartment. At $3k a month, I really expected it to be spotless, and it was certainly not that.