This was my first experience using Airbnb and Ellie and her team made the experience quite easy. Her check in instructions were clear and her team was responsive whenever I have a question. Her apartment came with proper supplies (i.e. towels, paper towels, utensils, etc.). There were couple of areas that I recommend the her team to check and repair. However, those repair areas did not impact my every experience. Overall, a good first experience.