Amy and Josh gave me detailed communications on how to get into the unit, but I didn't see them otherwise. It seemed a few other people were staying in the bedrooms adjacent to mine--I don't know if there were also AirBnB guests or not, but I wish I'd known beforehand that there'd be other guests as a courtesy heads-up. Also, I think "heart of the city" is a bit of an exaggeration, but it was certainly close enough if you're willing to wait longer on the weekends for the 5 or 9 bus to come by, or to walk over to the nearby Blue Line stop that you can take to get to downtown, or to walk 15-30 minutes to the downtown area. Overall, a fine stay!