Although this was a clean AirBnb, we had several big issues throughout our stay. Within a couple days after arriving there from having a major pancreas transplant surgery at The University of Minnesota to recover, we were abruptly awoken in the morning to pounding outside our bedroom window. My husband contacted the host right away and ask for it to stop immediately. We were shocked because throughout our initial inquiries before booking, there was no mention of any construction that would occur during our 8 week stay. Brett had stated it was a very quiet home and location when asked prior to booking. The construction stopped within a few minutes. However, a couple weeks later, the construction started back up without any notice. We emailed the host and did not receive a reply. Construction continued the next day with workers in our windows pounding on the house and saws running, a ladder in front of our front door, old trim and nails sticking out strewn across our front lawn area. So, when not hearing back, we contacted Airbnb for help to get the construction to stop. Within a few minutes of hanging up, there was very loud pounding on the back door (shared common area with the host). The host lives on the other side of the 1/2 of the home. We opened up the door and were accosted by his wife, Andrea. She was visibly and verbally angry yelling about us contacting Airbnb. We tried to calmly explain that we did not hear back in a timely manner and needed the construction to stop once again. She even said to shut up and to pack our bags and get the F#*< out! and would give us the remainder of our money back if we left early. There was nowhere for me to go in the shape I was in and she made an inappropriate joke about my surgery as well. We calmly stopped her ranting by closing the door. It was very uncomfortable and stressful for the remainder of our stay. We ended up leaving 3 weeks earlier than anticipated. Upon leaving a message in Airbnb to the host of our checking out and where the key was, we heard nothing back about the money Andrea had said would be returned to us if we left early. A simple email was sent to Brett by us asking if they would be returning some of our money. In return, we were threatened to not contact Airbnb directly again about any of these issues, not to leave a review on Airbnb’s website, and when the time to review has expired and if we followed his directions, he would return 1/2 of the 3 weeks money. We were extremely uncomfortable with these demands as we had never mentioned anything about the money during all of this with Airbnb and Brett until the 1 email due to his wife’s statements. We decided it was best not to communicate any further with the host and contacted Airbnb immediately to inform them of the threat.
It is important for safety reasons we let all know about their vicious pit bull. There was no mention of a possible issue with their dog until we checked into this Airbnb. Brett told us of the limitation to the back shared area to avoid their dog and they didn’t want anyone meeting up with their pit bull. The trash cans in the shared area of the backyard was open to them and us. When taking out trash or wanting to go out back to sit at the assigned outdoor table for our use, the pit bull attacked the window many many times. It was even more scary when the hosts left the window open with just a screen because the dog would viscously attack the screen. Every time we went out back, the dog would bark nonstop. We ended deciding it was too uncomfortable to enjoy any space out back.