The stay began with not being able to open the lockbox with the key in it in freezing temperatures. The property manager was attentive and was able to drive to the location and let me in within 15 minutes of me calling initially. There were maintenance men in the until to fix the dryer about 15 minutes after my initial arrival, they were unprofessional and swearing frustratedly while working. Then I realized how unclean the unit was. The floors did not appear to have been swept or mopped, the bathtub was dirt stained, there were huge dust bunnies around the unit and all air registers looked as though they have never been washed. The dishwasher was plum full with clean dishes from the people before me which made me feel like I had to do their work to put away all of their dishes. I spent about 45 minutes sweeping, mopping, dusting, wiping just to feel comfortable to stay in the unit. I did have to contact the property manager one other time to address an issue and they were always very attentive. They text back right away and answer when you call. They are kind, professional, and helpful. It seems like they value their guests and for that reason I would consider staying at one of their properties again, hoping that they react on feedback such as my own to better their guests experience.