This was my first airbnb experience, and it could not have been better. Heidi was extremely thorough in communicating arrival details, and when I arrived in the home everything was clearly labeled. I was busy with my daughter and didn't even get to meet her (my one regret) but I felt at home all the same in her comfortable, lovely room. The coffee was delicious, the location was ideal for my visit to U of M and Heidi was very understanding when I inadvertently tore the shower curtain (sorry, Heidi!). I hope to stay again!