Let me start by saying this is the second time we stayed in this Airbnb. The first time was suitable. For this reason we rebooked for this trip. We determined when we were getting ready for bed the towels in bathroom had not been cleaned or replaced and the beds had not been changed and were visibly stained. We contacted Ashlea and she was quick to respond. She offered to refund our money and to come by personally the next day to do the laundry and change beds. We were able to find enough linens to get through the night. Ashlea was to come while were out. When we returned a load of laundry had been done but beds had not been touched. Ashley’s offered to come back and finish but at that point we needed to shower and get ready for evenings activities so I just finished what she had started. She slipped a gift card for a local restaurant under the door for out trouble. Other than that, everything met our expectations.