I had a bad experience at this place with the cleaners at least that’s what I’ve been informed. Upon arrival, bathroom sink was dirty, pieces of brown stains on toilet lid, stains on paper towels, basement light left open. Then 3 days later after I had checked out, I was notified by the hosts about damages to a comforter that I went ahead and pay after the hosts and I have compared the photos and clearly saw that the after photo showed more stains. When I asked the host why it took her so long to get back to me, she advised that the cleaners were trying to remedy it. I did ask the host to ship me the damaged comforter since they requested for me to pay for it. Still waiting on that.
Other than this mishap with the cleaners, during my stay the hosts were great with communication. I had contacted them about noises and light in the basement and whether or not I can go down there, I have contacted them for additional towels since my family and I was there for 3 nights and were only provided 1 towel each. I also contacted them about additional items listed on their booking but not at the cottage.
The house said they had ceiling fans but I didn’t see one at all. Due to the humidity, I contacted the host about the humidity and no ceiling fan insight. The hosts were able to deliver 2 portable fans.
Air flow didn’t work in one of the rooms (the room closest to the bathroom) vent didn’t work, so although there was ac for the rest of the house, I used a purifier and a portable fan for that room.
These items were stated as amenities before my booking but were not on the property during my stay:
1. Fireplace guards
2. Crib
3. Childress books and toys
4. Outlet covers
5. Board games
6. Books & reading materials
7. Ceiling fan
8. Portable fan
However, like I mentioned when I contacted the hosts they were able to drop off the portable fans within the hour.