I wish I could comment on the accommodations but we never made it due to Mother Nature! The snow and travel advisories were too much and we had to cancel our Mother Daughter trip to the Conservatory. Melissa was so kind as to let us know we could check in early if that would help and then was kind enough to help us with the cancellation/refund process. She was excellent with communication and we will definitely try to reschedule our trip with Melissa!