Before I arrived Susan sent me very detailed instructions of everything I would need to check in. Everything was clearly labeled and there were snacks in the kitchen and in my room which was a nice touch. They also left suggestions of local restaurants and coffee shops which was really thoughtful! My only concern was my car almost getting towed and not having any idea I couldn't park in the street. My guess is because of the snow but would've been a nice heads up. Otherwise my stay was great and the room was really cozy and comfortable. I definitely hope to be back!