This was a very sketchy experience. We didn't hear from the hosts until the day of check in and never received check in instructions. They asked what time we were planning to check in and asked us to come later because the previous guest took the keys and they had just returned them and needed to clean the apartment. We were coming from out of town and minutes before we arrived they told us they were canceling the reservation because they still didn't have the keys. How do you not have a spare set of keys??
We also received this message earlier in the day: "If for any reason at all you make contact w/ the building staff you will be asked to leave the property, your reservation will be forfeited w/o refund. We have had more than one incident with guests arguing with property management staff and have implemented this policy as a result."
Why were guests so upset in the first place?? Also makes us wonder if they are operating this airbnb without the property owner's knowledge...