Jessica is great at communicating and helping to resolve concerns. For example, when the wifi didn't work, I called to troubleshoot and we were able to restore the connection. I had some concerns with safety. The sidewalk leading up to the door isn't maintained. The sidewalk had dips in the concrete and was uneven in some places. I stumbled on my way out one morning. Another safety concern was the door frame to the bathroom with the shower is not even with the floor. I didnt see it the door frame steps up and stubbed my toes walking in the restroom. These would be issues for someone with more serious mobility issues.