The room was fine, but we returned to our room after the first day to discover that all of our belongings had clearly been gone through, our iPad had been opened, and all of our toilletries and food had been thrown out.
When we contacted the host, they pretended to be surprised, but it became apparent that they were already aware of this and were hoping we wouldn’t notice. The host told us that the cleaner had entered the room incorrectly and began cleaning and in that process took photos of all of our belongings (including things in our bags) and sent them in to document what was left behind. Apologies were made and we were told they would get back to us about reimbursement, but never followed through, or called back.
In addition to this, they wanted to switch out the keys they gave us with another set, and were insistent that they get traded out (although no real reason was given as to why this was urgent). We did not spend our vacation sitting around in our Airbnb, so we were never available at the times they wanted to switch the keys out (they were not available early in the morning or late in the evening). This did not stop them from texting us and calling us multiple times a day to try and arrange a time to switch the keys out, sometimes from multiple phone numbers at the same time. One evening while I was eating dinner at a restaurant, the host called me twice in a row and immediately left a text asking to call them. Because of this, we were forced to be in constant communication with the company for our entire trip, rather than just enjoy Minneapolis.
When we had clarifying questions from our end for our host, they did not respond to our messages.
Again, this Airbnb room was ok, nothing exciting, but not horrible. However, the host company clearly has trouble with communication on their end, and I would not recommend staying here.