We chose this location based on the beautiful photos showing high end lofts. However, the website photos were greatly deceiving. The one booklet in the unit was from 2020 and was not totally current. The properties were more worn than shown in the photos. There was certainly not an enhanced cleaning before we arrived. The wood stairs had dust bunnies in the corners, living room blinds were dusty enough to leave fingerprints, and cobwebs hanging from ceiling. The bathroom ceiling fan was full of dust and the toilet bowl was stained. There were full garbage cans, chipped dishes and laundry in the washer and dryer. I know these properties were left cleaner than when we arrived!
The “Mini Me” unit boasts of a “gorgeous roof entry” and shows photos of a large rooftop area with a table and chairs for your use. But you cannot sit on the rooftop. The shared patio for the two rooftop units is in front of the other unit and has seating and a coffee table for 4 – not the dining table with umbrellas as pictured. The location is great as you just walk out the front door onto Main Street. Bars did close around midnight so if you’re not a night owl, this may not be the best choice for you. The bar noise at night is loud, which is to be expected considering the location.
The initial reservation was made after a conversation with the host May 7, 2021. I informed the host that this was a post-covid get-together with my 80 year-old mother and sisters so (2) bathrooms were wanted/needed. The Host recommended we book the adjacent rooms Mini-Me and Lift Bridge Loft, which we paid for and reserved that day. On 8-28-21, I received a text indicating one of my rooms had been cancelled for a 9-17-21 check-in. When I called to find out how this last-minute cancellation occurred, I was informed they had double-booked?! Upon my follow-up with the host that same day, I again took their recommendation and booked their Downtown Main Street Loft property. I’m not sure why it took over 4 months to be informed of the double-booking or why the host canceled our adjoining rooms versus moving the other party to their other, vacant unit. Although the units were in the same building, moving between units was an inconvenience, especially for our 80-year old mother, as we had to descend outside stairs to the street, walk around the corner to Main Street and up another set of stairs to the 2nd unit. At least we had accommodations as we would have never found another available room in town at this late date.
I was informed a credit would be issued for the full 5-7-21 payment of the cancelled Lift Bridge Loft along with a credit of $111.00 for the difference in price of the Downtown Main Street Loft. No refund of $111.00 has been received to date. Based on the last minute cancellation on the host part, the cancellation policy should be honored on behalf of the customer regardless that they put us in another property.
The 4+ star ratings and guest book reviews are very surprising. Our party of five all agree that this property was not as advertised and we were disappointed with this lodging. If you would like photos of our experience for examples, please reach out.