The communication was very good and very quick. We appreciated the cot in the closet (our toddler slept on it on the ground which was perfect), and the toddler dishes on the shelf. The place seemed clean, but the green carpet smelled strongly of pet urine. The contact person stated that they would be sure to address that for the next person. We appreciated the pet friendly policy, and I suppose that having pet friendly policy you get pet accidents. Parking could be found within one or two blocks on the side streets, but the side streets are so narrow with cars parked on both sides that they are essentially one way roads with cars going in both directions. We had to end our stay a day early unexpectedly and they were good about refunding 90% of our late departure charge and pet fee for that night's stay.