She was pretty responsive when I booked the airbnb but then in the two weeks before my stay an amenity was removed which was unfortunate but alright. The day of my check in there was no information on how to get in or the code to check in, it took until almost 3 hours after check in before we were able to get in the house. The fridge was a smart fridge but did not get cold at all. She did however make it right by compensating for some of the troubles which I did appreciate! Overall the house itself is nice but the tiles in the kitchen seem to be coming up a bit. She also did not provide any check out list when it was time to check out.