Iliana was out of town when our troubles began but she was quick to communicate. We were locked out after using the key once the door lock broke and unfortunately she has some major plumbing issues going on so the basement kitchen/bedroom / bathroom flooded each day and then it backed up into the shower. Not quite the relaxing stay I was looking for. Would of liked to have had the more than a $50 compensation after a 3 night stay but issues were still unresolved Listing photos were not up to date. Sectional sofa and flat screen TV were not present during our stay. Location is great so I hope that Iliana gets her issues resolved before listing her space again so nobody else has to go through any troubles while she is out of town.