The owner was very responsive. He noticed when I made a mistake with my reservation and quickly made the change for me. This was a great space for my two little ones, and five adults. With a separate living space in the basement it allowed us to spread out. We brought sound machines which helped with different sleep schedules. When we arrived the driveway, walkways and stairs were all shoveled and cleared from recent snow. During our stay we got a couple of inches of snow and they made sure the walk ways and stairs were nice and cleared, even shoveling over night! The sheer blinds in the bedrooms allowed sunlight in which was nice during the day but did cause lights at night to shine in the bedrooms. Would definitely stay here again but would bring black out travel curtains to cover windows in bedrooms with little ones. Overall highly recommend!!