Kurt had a issue out of his control and the heat wasn't working, Kurt went above and beyond, I've stayed at over 100 airbnbs and this is by far the best airbnb I've stayed at. The place is just a bonus as it is immaculate with all new appliances, comfy bed, washer and dryer large large windows to let the sun in. not only did he refund my money, he also gave a free night stay. I was ok with just the refund because of no heat, but Kurt out of the kindness of his heart gave me a night free. anytime I come to Minneapolis I will be booking with kurt!!