I'm a female traveler and am very disappointed in the state of the unit upon arrival and how it was handled by the owner.
Upon arriving at 5:19 pm, check in was 5, I entered the code to the main door. When I walked in, the door to the unit I rented was wide open. There was garbage and debris in the entry. A woman then walked out of the bathroom with her shirt off and screamed. A man in non-professional clothes then came out and demanded what I was doing there. I explained I had booked the unit through Airbnb. He then said I was early, which I was not. He told me that they were finishing and would be out in 5 minutes. After sitting in my car for 15 minutes, they left the unit. As a female traveling alone, this made me feel very uncomfortable to not only arrive to the unit not yet cleaned, but to find two strangers in the unit, one not fully clothed. Having a strange man demand what I’m doing there when I had made an arrangement left me uneasy the entire stay. I was unable to sleep and was on edge the entire stay.
I immediately contacted the owner and did not hear back from him for 12 hours. He initially offered a full refund but then retracted his offer because the price was higher as a result of it being Super Bowl. I then asked for a third given the unprofessional behavior and being left feeling unsafe, which he refused to pay.
Overall the experience was terrible from the horrible check in to the owner not taking responsibility for what happened on his property during my stay. I would highly recommend people not stay here, especially if you're a woman traveling alone.