Susan and Boris' space is wonderful. From reading about their background, it seems that Susan was responsible for the thoughtfully chosen photography and accouterments that create such a comfortable atmosphere. My room, Vermillion, was comfortable and spacious. I also appreciated the desk/work space as I was traveling for work. There are many outstanding aspects of this AirBnB but the two aspects that I think the weary travel can SO appreciate is:
First, the responsiveness of the hosts. There was an issue with their security pad when I arrived in the evening and was not able to gain immediate access. Once I text/called, their property manager responded within 15 minutes and walked me through an alternative access. He then committed to have the access pad fixed the next day (and it was indeed fixed!). In addition, Susan reached out to me within 30 minutes to make sure I was alright. To me the measure of excellence, is not when everything goes smoothly, but how you respond when something goes wrong. Susan (and Boris) truly care about their guests.
Second, the organization and preparedness of the space. Everything is clearly labeled. Moreover, when you arrive in your room there are informational cards -- that provide all types of useful information, including what to do when you leave. It was such a relief to have all the information quickly accessible without having to text or call someone. Thank you guys!