Emily greeted us as soon as we pulled us, gave us the lay of the land, very friendly, answered all our questions. We had a couple questions during our stay, Greg or Emily replied back to us immediately each time. We had some issues with the grill next door, Greg went home and got their personal gas grill, brought it back and had is set up for us within 20 minutes. That's going way above & beyond for their clients. The location was great for our swimming activity at the UM pool, close to grocery store too.