WORST PLACE EVER! I've traveled a lot + have stayed at a lot of different places. I've never had worst customer service in my life! The place smells strongly of AMMONIA CAT SPRAY!!! I contacted Nick immediately about the strong ammonia Cat Spray smell and at first, the host responded quickly to my messages. I had to however contact Airbnb because Nick did not CARE at all or come up with a solution to rectify the problem. I was traveling with my mom + she has allergies/asthma. There were no cats in his place before he said + he never offered an apology or offered to come and take care of it. He only raved about how great he was + that he's a five star host, just look at his calendar he said it's full. We arrived late at night + all other pet friendly hotels were booked for the evening (I tried calling around once we arrived at his rental). He gave up contacting me that night + then the next morning he contacted me like we never had a problem the night before. My mother was was sick by being in his place. Nick said we could cancel our reservation, he'd give us some of our money back if someone rented the place (but only if we cancelled our reservation first and only if someone rented our place last minute). If he was truly sorry, he'd apologize and give me my money back. Then, he could rent it out because he was so positive his place would be rented (once again he's a five star host + look at his calendar). I was not getting anywhere with him, so I ended up having to contact Airbnb FOUR times! He denied my personal request for a refund. He denied the Airbnb customer service team all FOUR times! I sent pictures of the cleanliness of the place, and he didn't want to give up a single penny. One of the Airbnb team members even had to put a time frame for contact with himself between Nick since Nick wasn't responding to him. Well if this is how you treat YOUR guests, I'd say he needs help learning about good customer service when a problem arises. Airbnb made it right, but it took a LONG time because Nick didn't want to give up any of his money and he didn't want to face it that his place smelt like cat spray! So long story short, if you have a problem with Nick, don't count on him fixing it or caring (even if it made someone physically sick by being in his rental). So be warned! I sincerely hope I'm the last person to have this experience because no one should have to deal with that on their vacation!