Susan and Boris were very responsive during our stay to address our issues and concerns regarding the cleanliness and safety (windows). They offered to have the common areas re-cleaned when we arrived and found the flooring to have not been as well swept and mopped as expected. The window AC units were great in keeping each of the 4 bedrooms cold. However, we were renting the whole house and the living and dining rooms did get warm except on one cooler evening (home is set up to rent the bedrooms individually so during those rentals I imagine the common areas are used less often.) The layout of the home and location worked very well for our visit to Minneapolis.