Communication with the hosts was great up until the stay. Unfortunately, my key/room information was given to another guest, and I didn't get to stay in the room I booked. While I checked in after hours, I purposely chose this unit because of the freedom to check in whenever I wanted. I ended up trying to sleep on the couch in the living room. I believe the hosts want the best for their guests, so it was disappointing to have the experience I did. Hopefully the correct room information is communicated to future guests so this does not happen again.