Had a very unfortunate occurrence happen to us, the Airbnb had a side door which was locked and a couple hours after our check in, a random lady unlocked the door and entered the Airbnb, when she saw us she acted surprised and left. After this happened, we contacted the host about the situation and he said that nobody had a key to that door except them which means that this lady was also unbeknownst to him and the other hosts. Obviously we left after that and cancelled but the host never answered the phone when we called him and his response times, specially after what happened, were very poor.
Cancellation process took multiple hours but moving forward they have to be very careful and sort out this key situation because it’s absurdly dangerous for their future travelers. Not a good experience.