Horrible experience. We got locked out of our belongings because the keypad was broken. No way to contact anyone to help us get in and we were harassed by a tenant in the building accusing us of being intruders. The police had to allow us access to our belongings and we had to get a hotel instead because we felt unsafe staying in the unit. On top of that, after the owner agreeing to refund our stay, the total amount wasn't even refunded and support had to refund the rest. Will never use Airbnb again.