The stay was all great and the host was great. I did have a problem with the mattress in my room and Patti came down immediately and did her best to try flipping it & she listened and said she would reimburse me and go out and get a new mattress. She said no one else had complained but she said she would replace it right away. I'm positive she did, based on her very genuine approach and kind reaction. I would not hesitate to stay there again. I'm no princess type and don't need catering to, but am a total mess if I don't sleep, and Patti was gold in how she treated me.