The good: communication, check in process, their systems of checking in and explaining in GREAT detail where, when, how. I was really impressed with how smooth it all was! That portion of it could not have been any better.
The opportunity: the unit had enough damage to it that I specifically asked and documented my concerns. Which they were already aware of. I mentioned the cleanliness of the unit and while they offered to come over and clean it for me, it was a little too late for that. The vents were dirty, several bulbs were burnt out, the lights hadn’t been dusted in awhile, nothing that ruined the trip but it was clear this unit had been neglected. I was also told the gym was closed due to COVID but there were pictures of it in the listing; it felt a little dishonest.