Matt is a wonderful person to work with. He is very responsive and timely with addressing issues.
During our stay we did not have any hot water due to the hot water breaking. Though this drastically reduced our ability to use the space. Matt provided us with another place to shower that day which was helpful. Additionally the place did still smell like smoke, which triggered my asthma. But we were fortunate that it was cool enough to use the box fans Matt provided to air out the place.