I was soooo needy lol but communication was excellent! only thing i wanna note is download the Roku app, i couldn't find and the remote but its free and easy to use. join the wifi through your itinerary! it's private and the bed is really comfortable! all these bad reviews were from awhile ago. my observation is Joe has fixed each of them one by one. whenever I see mixed reviews on a listing, I try to remember there is a mix of people in the world. some people are just snobby, because this was a good value. shower is warm and there is coffee and clean towels/essentials. I will definitely be booking with Joe again. the bad reviews are BS.