When I entered the room there was a broken mirror with glass strewn about the entirety of the floor. very very small and hard to see glass that I ended up stepping on. Amy and Josh were very responsive when I told them about my situation. a cleaning team quickly came and cleaned the glass, but they didn't clean these huge black smudge marks that were being hidden by this rug that was removed to clean the glass. I can't stress how little I complain about things, but when the hosts but all the blame on the cleaning team it just makes you think why did you hire them? although they were very responsive they seemed to not care all that much if I was satisfied.