Scott is great with communication, place is clean, self check-in is easy. Ceiling is a bit lower than regular height; I didn't have much problem but was a bit cramped for boyfriend. Note that this is a basement, so you could sometimes hear walking sounds upstairs - manageable with earplugs or just being a heavy sleeper lol. Kota, his dog is extremely friendly and adorable! I had a great time cuddling with her :D