Emily was very communicative. She covered all the details and made us feel welcome though we did not meet. Her welcome book is very informative regarding house rules, amenities, guides to the city and local restaurants/brewery's/coffee shops. The apartment was welcoming with many extra touches, coffee, tea, condiments. We were grateful for the comfy bed and cozy space. The garden is also very inviting for guests. The area is lovely, quiet and safe.