Rachael was friendly and responsive throughout the stay. The instructions she gave for check-in and check-out were simple and clear. The space was big and very homey- it was a little older of a building than the pictures suggest but that didn't impact our stay negatively in any way. There were a lot of nice touches like a ton of cozy mugs, blankets, plenty of towels, and great DVD options in the theater room. But the biggest highlight had to be the garage. There was a snow emergency when we were there so not having to worry about the street parking rules (which Rachael kindly sent us) was fantastic. Plus just not having to worry about cleaning off the snow in the icy Minnesota winter was fantastic. I don't have any complaints about this stay!