I frequently use AirBNB and generally have very good experiences. While this was OK, there was definitely room for improvement. I specifically chose “Sonder” as I’d had very good experiences with these corporate airBNB properties in the past. Here are the issues we encountered:
1. Multiple issues on arrival: a dirty washcloth hanging from the shower curtain, and bathroom hook which immediately fell off the wall when I hung a towel from it. The online chat was effective and the hook was fixed the next day.
2. Late checkout option is a joke for anyone who needs to plan - I placed a late checkout request 6 days before our checkout date. Our app continued to display the status as “pending”, up until 8:30 am the day of checkout. This was completely unhelpful for a family of 4 with 2 small children- we need more notice than a couple of hours. I had also inquired about this on the chat when I was asking for the hook to be fixed and the person on the other end indicated that they could not access this information.
3. Linen quality- for the cost of this AirBNB ($450 a night, not cheap), I would have expected higher quality towels, more towels, and nicer toilet paper, kleenex, and paper towels. Additionally, we only received 1 dish towel. Anyone with children knows this is woefully inadequate.
While I recognize this is a large company and that they will be using my $100 bills as tissue to wipe their tears for this review, wanted to make my concerns regarding this very public as I found our stay unacceptable for the cost.