Don't know where to start. Right from the start Janine responded very quickly to renting the house. Even while I was at the house and had a question she responded within a hour or sooner. The house was like new in great condition everything beautiful. We felt like we were family members coming home the way Janine has everything, better than any hotel I've stayed at. Even check out was excellent, usually when I rent houses we have to strip the bedding and we didn't have to do that. On arrival all lights were on and playing a fireplace video on the TV, which to me shows how much Janine cares about our stay. The neighborhood was very quiet like being around nobody and didn't hear anything from traffic in the area. We've stayed in lots of rented houses in different towns doing the Polar Plunge and this was my best experience. We're even talking about staying here again if we the plunge close to Maple Grove.