According to Minnestay’s stated guarantee: “If at any time you’re not experiencing a 5-Star Stay, let us know and we will make it right.” Our experience was far below a 5-Star Stay and even after repeated attempts to communicate concerns during our stay as well as after, we only received one email back over the course of two weeks - with no attempt to “make it right”.
Terrible check-in/check-out process - we were locked out in cold weather, trying to figure out their broken KeyCafe check-in kiosk. I contacted the maintenance number which no one answered for over 30min. The night before check-out, I noticed that the app said we had already checked out/returned the keys - which we had not. I reached out to maintenance again with no response until the next afternoon - after our check-out time. Since we couldn’t drop off the keys in the Key Cafe, we were not able to lock the unit behind us, nor were we able to get out of the parking garage without making another trip to the unit to drop off the garage access card along with the other keys back in the unit.
One of the two TVs did not work, and the other had about five channels.
All of the inconveniences would have been completely understandable if there had just been some kind of communication from Minnestay. While they did return one email over two weeks following our stay, they made no attempt to “make things right” - our request for a credit or partial refund was ignored and we received no further communication.
Very disappointed in our experience.
Would not recommend.