It took me awhile to write the review because I was waiting for Sylvia to answer my last message but she did not. I booked a trip to Minnesota for my children’s and their cousins and my sons best friends end of the summer trip from august 21st-25th. I made two payments; the first on August 2nd and remained on August 8th for the $1376.03, I was promised (as you can see in the advertisement) a 5 bed stay. Which would’ve accommodates everyone coming. We checked in and the apartment was nice at first glance. We started to unload and I noticed that there were remnants of leftover crumbs/ food from the previous stay. I opened up the bigger sofa bed and noticed that there was a mess tucked inside the mattress. There were chips, crackers and what looked like baby “cookies” rolled up in the mattress. After unrolling completely I look and see that there were what Appleseed to be period blood stains on the mattress. My son was thrown off and his mood immediately changed. We then attempted to temporarily rectified it by modifying sleep arrangements and getting the roll up setup; only when we opened it that too has ironed stains all over the mattress. I have picture and video proof of everything. I reached out and Sylvia offered to have the cleaning crew return but as I explained to her after discovering the bodily fluid on the two mattresses even if the crew came back in to do the job they were supposed to do initially the fact would still remain that unless they were completely replaced there was a chance that both would to some degree still be dirty. I also didn’t want to be inconvenienced with the presence of a cleaning crew, I’m who clearly had no oversight or real dedication to the job in the first place. I explained to her that for her to have been a “super host” this was incredibly disappointing and unexpected; especially for the amount paid. I also found trash/ garbage in the door around the headboard (again I have pictures) that was never cleaned up prior to my stay. She kept saying she’d pass the message along and asked how she could resolve my issue. I asked for the return of the cleaning fee, a mere $120, which I thought was beyond fair as I had to make hotel arrangements for the other guests who couldn’t stay at the Airbnb due to lack of bedding. I received a return of $95, for which I was confused about since my itemized breakdown clearly states $120. Sylvia answered with an subpar answer of something to the effect of the $95 was the cleaning fee for the unit while the remaining $25 was a linen cleaning fee. But I DIDN’T SIGN UP TO PAY THE FULL PRICE IF THE STAY WITHOUT ACCESS TO THE ENTIRE UNIT! I reached out again to gain access to the return of the full cleaning fee but I guess once you check out, there’s no need to respond to the message of the person who just paid little more that $1300 for a place I didn’t completely enjoy. This was my first time personally renting on the Airbnb site and I was not only throughly disappointed but also disgusted.