When inquiring about an early check in, we received automated responses that were not helpful. When I asked about how and when we would receive the lock box code, the answer was unclear. I had to call to get a better explanation.
We were left without a place to stay until exactly 4pm with no indication or knowledge of when the room would be ready each time we called. We called 20 minutes before check in time and they were unsure the room would be ready in time.
The room was not that clean and had a horrible chemical smell that burned our eyes.
The instructions to get into the building and find out parking spot were very cumbersome. It took us one hour from check in time until we were settled in our room. The lock box code was incorrect.
Overall an unpleasant experience.