Extremely rude and unprofessional
When my partner and I booked the place the listing had a washer and dryer listed in the amenities. When we reached the place, the host had a separate sheet of rules which included that the laundry amenities were only for extended stay guests.
When we tried to inquire about it and ask if we were able to do a load of laundry, we were met with hostility and unprofessional behavior. We were told through Airbnb messages “Sorry but laundry privileges are for extended stay guests only. This is not a laundry mat.” and “if you brought your dirty into the house. Please take it back out to your car”.
We felt unsafe staying at the place as all we did was ask a simple question which did not warrant the rude response we got. So we booked a hotel and checked out just 30 minutes after checking in to avoid an altercation. We did not feel safe sleeping in a place where the host who appeared to be nice at first turned out to be rude and hostile after we showed up.
We communicated to the host that we only wanted to wash the clothes that we wore that day and that his responses were unwarranted. We also followed the checkout rules and left everything as they were, regardless of the host’s treatment to us.
We talked to Airbnb and gave supporting evidence. We received a full refund and since then the washer and dryer amenities have been taken off the list.
If you’re bringing your belongings, make sure they are to Jim’s liking or you might be asked to leave your “dirty” in your car. Or just save the hassle altogether and book a different Airbnb.