When we got there someone was in our spot and we had to contact customer service to avoid towing once we got in the apartment the parking permit was missing, they came and replaced it but I don’t like how if you misplace the key fob or parking permit (which we didn’t have) a fee of $250 is added but I don’t get a discount for me having to wait for over an hour not being able to enjoy the first half of my trip because they failed to check this prior to me arriving