I was pretty shocked and disappointed at the terrible customer service. After a problem arose from their negligence, the support representative was initially helpful and then when it got a little messier, tried to kick us out and then proceeded to completely ignore us. I had to call their corporate number to get it resolved hours later, and at that point lost a full day to dealing with the mess. After being so rude, they would send robotically cheery messages as if nothing happened, likely canned responses. The apartment itself was fine, just hope that nothing goes wrong and you don't have to deal with them.