Katrina was very responsive and friendly. Her place was exactly like the pictures showed and was very walkable to the lakes and many nearby restaurants. Accessing the place took a little work, esp because of having multiple cars and the snow emergency limited where we could park. It was a little difficult to unload all of our stuff and the back driveway was not shoveled - although the front was (but difficult to find parking and a stopping place to unload from a busy street. My only suggestion would be to add another couch. Overall, was a good stay though, and a fair price!