Upon arrival, the temperature was below 60 degrees! Hassan suggested turning the heat up and turning on the space heaters, which I did. He assured me it would warm up very quickly but it didn't. I sat near the space heater in my winter coat and hat until midnight and it was only up to 61 degrees. The next morning at 8:30 AM, it was only 68 degrees. I texted pictures of the thermostat to Hassan so he could see how cold it was. Needless to say, I pretty much froze the entire night and had a terrible night sleep. Thankfully, I had meetings the next day but my first night was such a bad experience, I ended up leaving. I asked a partial refund but he refused. I told him I was going to give him one last chance to make things right before I wrote my review but then he accused me of blackmailing him! Any hotel in the World would have given at least a partial credit for what I went through. I'm blown away at how poorly Hassan handed this. Who raised these people?? Shame on you!