Chris’s place was as described, with a convenient location close to transit and all of the amenities (ac, hair dryer & iron, washer/dryer) that were in the listing.
Unfortunately, when we arrived an hour after our check in time, the place had not yet been cleaned. The cleaner came by about 20 mins after we arrived, while we were trying to reach Chris, and changed the sheets and towels, but didn’t sanitize/wipe any surfaces besides in the bathroom and kitchen, nor vacuum/sweep at all. When I spoke to Chris on the phone he was helpful and agreed to refund us the cleaning fee and ask the cleaner to return and finish while we were out that evening.
We were really glad that Chris was responsive and helpful in finding a solution, but it was nevertheless inconvenient and a bit off putting when we otherwise would have really enjoyed our stay.