This was the worst stay of all the Airbnb’s I’ve ever stayed in.
My first major issue was that the host lied to me about having an open gym. I messaged Sonder prior to booking the reservation to see if the gym in the apartment was open despite the lockdown. They assured me it was. My job currently requires a strict workout regimen and nutrition plan, so I booked the reservation thinking I would have a gym to workout in. When I got there and saw the gym was closed the host then told me that all their gyms were closed due to the state mandated lockdown. They knowingly lied to me to earn my business.
My next major issue was that my third night in, another AirBnB down the hall, owned by Sonder as well, had a Bachelorette party being thrown in it with more than 12 people, unmasked, and playing music so loudly you could hear it on other floors. There were strippers coming in and out and then a domestic violence dispute ensued. I ran out to help because I heard a woman screaming and found a pregnant woman fighting with her boyfriend. I immediately had to call 911 and report everything and waited for the cops in the lobby.
The cleanliness and usability of the apartment was the next issue. The shower curtain had what looked like bloodstains on it. Then the bed was very small and cheaply made and broke on my second night during the middle of the night when I rolled over. When I looked under the bed I saw that the middle beam had never been properly screwed in so it buckled sideways and caused the wooden supporting planks to break.
The kitchen didn’t include any frying pans so I had to buy one, and every time I cooked on the stove the apartment would get so smoky because there isn’t any proper ventilation and the windows can barely open.
The parking situation was a whole other nightmare. They mention that there’s lots of street parking but what they don’t mention is that all of it is permit parking so you’re forced to find random spots at least three or four blocks down the street. Walking back and forth during less than ten degree weather and high winds wasn’t very fun!
All in all, this was the worst stay of my entire AirBnB experience. The host had awful customer service and provided awful resolutions to every issue that I contacted them about. I ended up leaving a few days into my stay and getting a refund for the remainder of my stay from AirBnB’s customer service. I was in town for Christmas visiting my mother who was recently diagnosed with cancer and undergoing radiation. So what was already a stressful and scary time for me became incredibly chaotic because of this awful AirBnB.
Do yourself a favor and steer clear from this AirBnB.