My check in time was scheduled for 3pm. I arrived and was not able to open the lockbox that contained the unit key after being given the wrong code by the host. after trying multiple codes I had to wait for hosts to drive from another city and finally check in at 6pm.
When I checked in the unit was not cleaned well so I felt unsafe and cleaned the unit with bleach. After disinfecting the entire apartment, I needed air, however the windows were broken and would not open.
I was told by the hosts they would switch my unit, and to select another listing and booking date of my choosing. I agreed to this and cancelled my current stay to switch to another unit. After just being told I could switch my unit, and preparing to go, the hosts changed their mind and I was forced to cancel my stay, refund and leave that night. I basically cleaned their unit and left.
The most unprofessional, exhausting, nightmare experience. These people should not be allowed to host anyone.