Katie had to be out of town the weekend we were visiting, but contacted me several times to be sure we had a local contact in case we had any problems. We had no issues getting into the house and everything was exactly as advertised. There were 6 adults and 2 infants staying in the house, it worked very well for us. The house was clean and comfortable and stocked with nice dishes, laundry detergent, shampoo, etc - everything you might need. The neighborhood was beautiful and it was nice to be so close to Lake Harriett for walks. We would love to rent this house again if we're back in the area!