I will say I was a bit offput when I realized that I was essentially booking through a third party and had to do a couple of extra steps to get checked in. But once I did the Sonder process the ease of getting in the building and the lightning quick responses was very much appreciated. The space is pretty impersonal - more like staying at a hotel than your typical Airbnb, but in some ways that's pretty nice definitely no unpleasant surprises. Location for this apartment was amazing with plenty to do within walking distance.