Before arriving I was so happy with the detailed instructions I received. I must have then jinxed myself. Upon arriving, my lock box would not open. After about 5-10 minutes of trying, I tapped I believe the pink button in the app. The lady on the phone was very frustrated with me and kept insisting that I open it like an oven. I kept tell her that’s what I was trying to do. Shortly after, I believe Samantha called me. She was very nice and patient and FaceTimed me to confirm that I was doing it correct. She gave me several codes to attempt but none work. About 30 minutes later, I was told that I would be in a different room for the night. For the inconvenience, they offered late checkout on my final day, which I said I didn’t need because I said an early flight, they offered me a late checkout the following day, and I was told air bnb would be issuing me a credit. The following morning, the room was not ready. Around 11:15 I was told that the cleaner would be there shortly. They had no consideration for my time. The lady I was texting was very inconsiderate. She insisted I agreed to moving rooms at a late time. FALSE. She made it seem like she was doing me a favor offering a late checkout when in reality, the cleaning crew isn’t even ready until almost 12. They had over 12 hours to fix my other room but they kept wasting my time.
Before booking, I read several comments talking about the cleanliness. The moment I sat I found a popcorn kernel on the floor.
I also have yet to receive an apology or my Airbnb credit.