Check in turned out to be pretty difficult. We waited about 30 minutes for him to come down and let us in, however, he was very responsive by email. Rich was a very nice guy. We were unable to use the pool/rec area because when I enquired about it I didn't hear back until we checked out the next day. The building was not at all quiet. Loud music played throughout the building most of the night. (not his fault). The condo itself was super clean, neat and comfortable. All in all not a bad stay.