Sonder is a company that rents out rooms in nice apartments as if it is a hotel.
Idea: 4/5
Execution: 2/5
Customer service: 5/5
When I got to the apartment there were a few issues:
- apartment was not nearly as nice as listing (they say it won’t be the exact same but it was significantly worse)
- cleanliness issues: bathroom floor was gross, hair everywhere. Shared elevator with Target also gross - dirty mask on ground. In era of COVID, with a company selling their sanitation skills, this was pretty unfortunate
- lights weren’t working
I contacted Sonder and told them about the issues and they immediately offered to move me to another unit across the hall. Customer service was very fast and responsive and moved me without any issue.
This one was much nicer and cleaner (although still left something to be desired).