Luke and Katie were very responsive and provided clear information on getting to and into the apartment. They seemed very accessible had we needed them, but everything was fine so we didn’t; there is a book with good information on the apartment and the neighborhood in the kitchen. The apartment itself, while not luxurious, is clean and pleasant, and contained everything we needed for our stay. The location is great, and the Uptown neighborhood has good eateries and is fun to walk around. The apartment is not at all noisy at night, and the bed is large and very comfortable. Parking can be tricky, but we were never more than an easy 3 block walk away. All in all, a very nice place to stay.