The Rest and Play Whole Bear House is a charming house in a pleasant neighborhood. Unfortunately the cleaning/managerial staff did not showcase the property in the best light. The house was dusty, musty and house plants were dying or dead. Towels and bedding were stained and dingy and wall paper was pealed away from the wall and was unsightly. Cob webs were hanging from the ceiling fans and the smoke detectors beeped and had to be disassembled because the batteries had not been recently changed. The batteries should be changed on a strict schedule to prevent this hazardous problem from reoccurring. The inflammatory and unfounded accusations by the staff tainted our experience at the property. I understand that new staff is being hired and hopefully the new staff will improve the quality of the experience. If you are relying on hired to staff to represent you, you should hire someone with the same warm, sensible, and kind manner that you seem to have. Our over all stay was nice despite the above mentioned negatives. On hand observations and inspection by the owner would greatly improve communication and overall visitor satisfaction.