Miguel was very quick to respond. There were not enough towels so they were delivered within an hour. The building is an apartment building, so there was some noise from neighbors. The beds were extremely comfortable. The kitchen was well stocked. There was the scent of mj emminating from the hallway which was a little bit disturbing. Another tenant apparently has a medical mj prescription. There were tvs in every room which was nice, plenty of sitting area on the couch and a little kitchen table for work or eating. It was the perfect place for my son and I while he was going to some medical appointments.