Kara’s place was very clean, comfortable and pretty well-stocked. We had a bit of trouble finding the lockbox but Kara responded immediately to our call - at 7 pm on Christmas - and we got into the unit without a problem. We were disappointed to learn that the couch was not a sofa sleeper like the listing said, because we were counting on it as a bed. However Kara quickly refunded a portion of our stay to make up for the error. All in all, Kara was very easy to communicate with and very responsive, and the unit is a great value that worked well for our small party.