Stefan was very responsive. However, he changed my booking twice - once to a different room. And then (the day of) to a different property. I had no time to look for a different booking in the area I originally requested. The bathroom was dirty. One of the other tenants had to tell me where extra storage for towels were. And there was one seemingly long-term tenant who was cursing out other tenants, getting drunk and singing loudly at 3 in the morning. Stefan did call the tenant to ask him to stop singing. But he never showed up at the property to deal with the situation in person.