We had a bit of a hiccup staying at Joe's place, the cleaners did not clean between guests. But Joe was very responsive and apologetic. He let me know where I could find clean sheets and towels and offered to have someone come over (we declined as we were only there for a very short amount of time). He also said he would reimburse me for the cleaning fee without me having to ask. So not an ideal situation but I understand things happen and Joe handled it well. Also big thanks to the guests before us for not being messy people :)