Kari and team were helpful and responsive. The few times we had a question, they got back to us quickly. When I had a conference call that went an hour past our checkout time, they were happy to let us stay late. It was a little odd to have an electronic lock when moving between the main area and the suite upstairs but that suite space is particularly well done and felt like its own tree house get away that allowed a little bit of separation from the rest of the unit. If family or friends were being loud while watching TV, you could step away and get in a good nap upstairs if you wanted. The location was quiet, safe and there is a really fantastic Thai restaurant within walking distance.