The unit was as bare bones as they could get away with while still providing the required amenities by the app (nothing like staying in a real home). They never informed us the discount they offered was due to the fact the windows are eye level with a mass construction project in the building, full of cigarette smoking work people (yes it smelled like smoke in the unit regularly) who start making loud noise at 6 am. Plus we found a listening device plugged in our living room, come to find out they disclose in their profile they will be monitoring you, so CREEPY!!!!
Every time we had an issue (and many things came up) I had to text and talk to a different person and reexplain myself. One person would say they can’t help us, but then if we called again the next person would be able to get us what we needed. Mostly we just received excessive texts of over polite rhetoric that left us missing an actual host or at the very least a hotel concierge.
Over all the SONDER experience was very disappointing and I would not recommend. Find a rental with a real person as the host and avoid this corporate mess if you can.