The location and facilities were excellent. However, the application process and check in were terrible.
Once you reserve via Airbnb, you have to fill out an application, which initiates a long series of emails and texts from the property.
Upon arrival, unless you’d already printed the LONG description (and the correct one—there were numerous emails) of the check in process or are able to pull over to read it on your phone, it is nearly impossible to figure out how to go through that process. You have to enter the building and pick up the key before parking, which was simple. BUT, the parking pass did not work, and the volume of the speaker that connects you to the parking assistant is so soft that I had to shut off the motor of my vehicle to hear (while cars were behind me waiting to enter the garage) so that they could open the gate after verifying my identity.
Once in the garage, I read that I could park in the assigned spot or any unmarked spot, but there was no indication of which spot was mine (until I got into the room and found a second parking key which indicated which numbered spot was mine).
Exiting the garage was equally frustrating because there are no signs inside to indicate how to get into the apartment building, so we went to the main floor and literally walk half way around the building with our bags to get to the main entrance.
Once inside, you realize that there are two electronic locks, so you have to guess which one to use because it isn’t clearly marked which is for residents and which is for Airbnb customers. There is nobody in the lobby, so nobody could explain where my room was because the room number inside (807) was different than the room indicated on my key (87). On top of that, you have to use a key card to enter the building, the elevator, and the room (Department of Redundancy Department), and it wasn’t clear which of the three fobs I received was supposed to unlock each.
By the time I got to my room, I was irritated and frustrated by the hassle of trying to get in. The room itself was nice with the exception that there isn’t privacy if you have someone sleeping in the main area—there is a 1’ gap between the top of the bedroom wall and the ceiling. The location is very convenient to restaurants, bars, and Target Field.