Jai was very very friendly and responsive. Her children were very nice. The room was spacious for four people (my husband, me and two college-age sons. ) Jai even provided light breakfast. We love the massage gadget in the room - helped weary travelers like us who drove 5 hours to get to MN and since we were doing a lot of lifting to move my oldest son to his apartment, it's nice to go back to our room at the end of the day to sit on chair that relaxed your lower back.