The apartment itself was very cute, comfortable, and had everything you could need for a short or long term stay. However, my 3-star rating is due to issues with finding the house and entering the home. When clicking on "directions" from Airbnb, the address was not found on Google Maps. I messaged the host through Airbnb that the address was not found, and needed to know the address. I messaged approximately 20 minutes before I said we would be checking in, and also gave a more detailed ETA.
Twenty minutes later, I still had no response. We finally figured out the correct address for the home, which was due to spelling inconsistencies. Now, we are about 40 minutes after my initial Airbnb message, text message, and phone call, and I still had not received a reply. Once we made it to the house, and followed the check-in instructions, the lock box would not open. We continued to try, but it was likely jammed or something. After trying for a few minutes, I called the host and there was still no answer. I'm beginning to accept that I'll be screwed out of $111 and have to spend money on a hotel. I attempted another phone call and the host (Jesse? I noticed they changed their Host name after my stay) finally answered. He said he'd be there in 10 minutes to let us in if we waited.
He and the woman were both apologetic and stated this had never happened before. I was too upset, so my fiancee talked with them. In the morning, they brought us donuts as an apology. All of the issues could have been avoided if they would have answered my initial message. They knew when I'd be arriving, and it would have been nice if they had kept their phone close to them in case there were issues.