Let me begin by stating that our group was not able to stay at the house. When we arrived, the entire place had not been cleaned since the last guests’ stay. All beds were unmade, wet towels on the floor, used slippers everywhere, none of the trash cans had been emptied, and there were stacks of water bottles in the middle of the living area. We arrived approximately one hour after the official check in time. I contacted the host immediately but did not get a response for about 20 minutes. During that time we had no choice but to make alternate accommodations and stay at a hotel. We were in town for an event that was going to last all day the following day so we really needed a place to rest. Especially after all of us had experienced a stressful day of traveling. When the host responded they said there must have been a miscommunication with the cleaning crew. They first offered to have someone come and clean and give us just a one night refund. When I requested a full refund luckily they did not give us any hassle. They processed the refund immediately. Unfortunately, I am still having to deal with Airbnb to recover a portion of the fees. The house did look charming and I’m sure it would’ve been a great place to stay had it been suitable condition for us.