The listing states there is enough parking for two cars but there wasn’t. Upon arrival, my husband was greeted to ice- and snow-covered stairs that led to the apartment. He had to shovel that to safely get inside. There was a window cracked open (-10 degrees that night), and many of the blinds are missing slats. When my husband took a shower, he noticed that it looked like it hadn’t been properly cleaned in some time; it wasn’t just water stains, it appeared dirty. There was a three day stretch of time over Christmas in which we received no responses from the owners. I understand when it’s the holidays, but the owners have a responsibility to the people staying on their property. We didn’t receive checkout information until 0845 the morning of, and my husband had already checked out (at 0545) and followed the only instructions provided on the listing. So that could poorly affect OUR ratings. The only positive thing is that they did let us adjust our dates very last min..theyre flexible