At checkin we spent 45 minutes sitting in the hall waiting for Sonder to get us a code that actually worked.
Generally, communicating with Sonder is difficult, drawn out & ineffective. I spent a total of 3 hours in 3 days trying to communicate with Sonder.
The place appears clean but is not. The floors are so filthy. They must not have been mopped in months. If you walk around barefoot for 5 minutes your feet will look like you walked through an asphalt parking lot.
I use Airbnb because you typically get better service & accessibility. With Sonder all of that personal touch goes out the window. Your communicating with robots and 3rd world support reps that barely understand you.
On a positive note, most all essentially are well stocked for kitchen use.