Kevin was quick to respond to my booking request and was able to accommodate me on short notice. He even had the cleaning done the same day the previous guest left. I needed to extend my stay due to work, however my departure date was up in the air for a while. Kevin gave me notice when someone else was looking to rent after my initial scheduled departure date and worked with me to extend my booking as needed. Since this was my first encounter with a midwest winter, it helped ease my concerns knowing that he was on site, should I encounter any issues.