Jill was quick to respond every time I reached out before and once during our stay, and overall very accommodating and kind. The little additional touches were noted and so sweet. Sadly, overall, I have to say we were disappointed with the cottage. We travelled far and planned this for a while, and we really wanted a cozy cabin feel that we just didn't get. We felt that the location wasn't at all private, and the pictures didn't accurately depict this. There are neighbors around on all sides and close enough to see in while we were cooking etc. The listing should really be updated to show the actual size of the bed in the master bedroom. It was a Full, not a Queen, which was a big disappointment. I would not have booked it had I known. They had propane/gas heaters, not real fireplaces and they were very loud and made it hard to sleep, but it was so cold that they needed to be on for warmth. I don't know if it was just the season we happened to come in or what, but there were earwig type bugs everywhere. I don't know exactly what they are called they had some red spots on them. They were in the kitchen, in the bathroom and all over the bedroom and twice found them under our pillows. It was really off-putting. Then there was the mouse that creeped in under the bathroom door in the middle of the night when I got up to go to the bathroom. Was not happy about that. We expected a better experience for the price, considering the description and the other reviews. I wish someone had been more honest about what to expect. Our vacation wasn't what we thought it would be.