When I arrived I noticed that I hadn’t received the check in code. I contacted Sonder through the airbnb and almost an hour later was finally connected to someone who told me that I had to upload my id and fill out paperwork for sonder despite having done this for airbnb. It was freezing out side and despite arriving at 4pm, I didn’t get checked in until 7pm. The rug was filthy, the record player was broken and the bed was hard as a rock. I ended up sleeping uncomfortably on the sofa and requested a late checkout because I hardly slept at all. When I did, the person accidentally requested an early check in for that day instead, so it was automatically denied. Horrible experience all around.