Listing is not as pictured:
I should've asked for instructions on how to get to the property beforehand because there are none on the listing. We had to knock on the window to wake her up from a nap because she initially didn't answer the phone. She said she needed to make the bed yet so we waited in the car until it was done. It's December so there is snow on the ground so when we had to walk around her house to get to the listing in the back, we had to walk through packed-down snow on the sidewalk and slippery ice. It made it difficult to maneuver with suitcases, 2 dogs, and eventually the dress clothes we wore for a wedding. When we got there, there was no hot water so we weren't able to shower before the wedding we were going to. She did get the handle for the boiler turned the right way and we had warmer water to at least wash our hands. The property was 57 degrees internal when we got there. She said the previous people left a door open, but we saw later that the thermostat battery needed to be replaced. She told us to leave a space heater running, but I was uneasy leaving an older space heater running while we were sleeping. I noticed the property was listed as 3 beds. The Murphy bed was fine, but the loft bed was not as pictured. The listing shows a railing and a wood ladder, but now it's a wood box propped up with boards and the ladder is a metal ladder that is strapped to the box. I don't know what is considered the third bed.
No snow was cleared by the back steps so getting outside was difficult to let our dogs out. The step out the sitting room was wobbly and concerning. The route to get out the bedroom was covered in extra curtains and had a broken and stuck screen door.
She did credit us most of our money back. We left very early in the morning and did not stay the second night because after shutting off the space heater, the temperature was 56 internal. We tried working with her on these things and Airbnb, but after seeing her responses to the other negative reviews, she seems confident in not changing anything about the property and airbnb only told us that they'd relay the information to her instead of holding back the listing until she gets accurate pictures. This has been a frustrating situation that will make us search for hotels instead of airbnb in the future.