Frontdesk will be extremely communicative and responsive, until you decide to cancel your reservation. I booked my flight and airbnb reservation in less than 24 hours prior to my arrival to Minneapolis. The Frontdesk location was not in the area (Edina) I indicated in the Airbnb search bar and due to numerous people hanging out on the street corners, I did not feel safe with my small child in that particular neighborhood. I informed Frontdesk of my concern on the same day as check-in and requested to cancel my reservation. I did not receive a response until the next morning. I was informed that I would be charged for one night - which was totally acceptable - but that I would not be refunded for the cleaning or occupancy fee. I did not step foot into the building, however, I was still charged for a cleaning and occupancy fee. To make matters worse, Frontdesk never refunded the remaining two nights, nor did they respond to airbnb 's request to uphold their refund policy. Out of courtesy, airbnb eventually gave me a partial refund. I recommend that anyone looking to book with this host, first be familiar with the location, and also know that if you want to cancel, there is a strong chance you will not receive a refund. I've been an airbnb member for over 10 years and use there service internationally without any issue. Hopefully this will be my first and last unpleasant encounter with an airbnb host.
-Kem S.