Kristin was great! Very responsive. The place was what I expected. We hit a snafu with the wifi (as in it didn't work very well) which was a bit of bummer but Krisitin did everything she could to rectify the situation and even gave us a small refund for our troubles. One thing to note for folks with kiddos - the ground is concrete and there's a step up to the bedroom...it's easy to trip and miss for adults and especially for small children. You need to be cautious to avoid ouchies! Though the kids loved it, the place is not toddler proof. All in all though, we had a great stay!