The host is very responsive, helpful, and quick to address any issues. Unfortunately, we ended our stay early (after just one night) due to noise. The unit is on a main road and, especially in the front bedroom, you can hear very car pass by on the busy road in front. You can also hear the neighbors and people outside very easily so it made it incredibly difficult to sleep. The sheets were also dirty in one of the rooms, which was also unfortunate. The unit would be perfect for 2-3 people but a little cramped for more than that. Just know it is very loud and quite small, but other than that it is a nice unit in a very walkable area.