The room itself was clean, and cozy (bed is very uncomfortable) especially for a few night stay. The location was convenient, close to everything… but when I arrived to the room I didn’t have the Wi-Fi password so I had messaged Ella.. no response back. I then messaged her hours later at night because it was getting chilly In the room and the heater was not working. She got back to me hours later, assuring a maintenance man would come the following day to check the heater. The following day he did not come leaving me to sleep another night in the cold. I then messaged Ella asking if he was still coming, I didn’t hear back from her for over 24 hours. She had her reasoning, which is understandable but this was just very unprofessional, & inconvenient as a guest. There are no elevators so be mindful that you do have to climb up and down 4 flights of stairs with your luggage. Other than that, it was a decent stay.