The way someone responds when things don't go well so more about them than when things are hunky-dory. We arrived on Christmas only to find the heat not working. Seattle experienced the rare ice storm a couple of days earlier and it effected the system. Even though it was Christmas, Bryan was quick to respond and went into "fix it mode". Space heaters were delivered and we were toasty in no time. The location could not be any better and the house literally felt like home. We could live there full time; it had everything you could possible need or want. This is one of our favorite Airbnb properties in the country. We would stay there again in a heartbeat.