Siena was very friendly and helpful throughout our stay, and always responded quickly to our messages. The apartment was spotless and very well furnished, and while not huge it was big enough for the four of us. The location was close enough to walk to the places we wanted to see and the view from the apartment was pretty nice. The only real issue was the heating would switch on early in the morning, and the banging of the pipes are enough to wake you up if you're a light sleeper. It only lasts a few minutes though.