The hotel decor is nice. The rooms was better than I expected.
But...
Don’t be fooled. Their front desk isn’t helpful. Or at least one man was definitely not helpful and brushed me off. He wasn’t doing anything else with any other guest. He chose not to help me with booking an additional reservation, but let me know rooms were available and told me to talk to someone else the next morning. By next morning nothing was left for my dates. If he had helped I would have given then further business.
In that moment he represented the entire company. And he failed and so in turn did they. If you find yourself in that position book directly online through a competitor. It’s clear they didn’t want my business anymore.