We did not get to meet the owners but we were able to communicate with them by phone/txts before & during our stay. They checked in with us periodically to make sure everything is OK. Overall, the place is very roomy & comfortable. Quiet neighborhood except for the first night. Next door neighbor was having a party. When we first arrived there, it was a hot day & felt quite warm in the living room. We couldn't figure out how to turn on the air conditioner. We left to visit some attractions & when we came back, it had cooled down considerably & we didn't need the air. There was some road construction going on a few streets over & that made it a little difficult for the drivers. Thank goodness we didn't drive. We used Lyft the whole time & no problem getting the cars. Just a short drive to all the downtown attractions.