Robert's place was really nice, clean and in a great location. We had a miscommunication when we checked in and were shown to the wrong room (I take partial responsibility for this because Robert did provide us with a room number that I did not double check). Robert was difficult to communicate with regarding the room issue. He was very responsive but also very rude. I spent a lot of time convincing him there was a problem (we had the wrong door code because we were in the wrong room). He finally agreed to send someone over to the house but said he would charge us a fee if it ended up being "user error" (a.k.a. our fault). The issue was resolved and he didn't end up charging us a fee. He apologized and acknowledged it wasn't our fault because we were shown to the wrong room. I understand it can be frustrating and inconvenient when guests do not follow directions, but at the end of the day we are paying to stay there and I expected better customer service.