Cats must live in this room when it isn’t occupied because when we got there they were not easy to get out of the room. Once we got them out they scratched and cried at the door for two hours to try to get back in. (Several videos I’d be happy to share). Host’s boyfriend was there and did nothing about it. She suggested he was asleep and must not have heard the cats....which wasn’t the case because we heard him exit the room several times. We were up all night and ended up leaving first thing in the morning because the host had no remedy and was only concerned with why the cat was doing that since it’s never done it before....never assured me she would take care of it for the remainder of our stay...she told me to “do what I had to do” and she would work out the remaining refund with Airbnb. I couldn’t risk the disruption again and ultimately checked out first thing in the morning! Host was unapologetic (until I mentioned that an apology would have been nice) which is surprising since this is a business for her. She reminded me it was a shared space and the cats live there. Well, if I had a shared space I would still control my animals!! No matter what. I guess you can’t expect real customer service from someone who was more concerned about the cats than the people who paid to stay in the room!
All in all it was a definite disappointment and a real concern to see how someone operating a business, has no customer service skills, and no obligation to contain her animals. Airbnb had to intervene because she refused the refund (that she agreed to-her exact message: “I will call Airbnb on Monday and work out a remaining refund so feel free to check out. Thanks” ) since I knew she had cats. Well, again, disruptive cats is what we were dealing with.....she suggested they were merely “pawing” at the door...I offered to send her the videos to show the real situation, which was not simply “pawing” at the door.
Located in pioneer square which is within walking distance to many sites, but it’s heavily populated with homeless people yelling and screaming all night. You can find a much nicer part of pioneer square a mile or so down & I would highly recommend that!!! Keep your money and sanity.
Bedroom was good size but needed to be vacuumed and the bed was just a fitted sheet and thin velvet blanket...more blankets located in a dresser...all left very little to be desired.
Host attitude needs some improvement (as a “business woman”) and maybe some customer service skills....I would not recommended this place based on my experience, but if you choose to I hope it’s a better experience than I had!!