My husband, my 5 year old son and I arrived on Sunday night 8/28 at 9:00PM. Upon our arrival we noticed the house had not been cleaned, there were dirty dishes, piles of dirty towels on the bathroom floor, used razor in the shower, trash can full of garbage, our bed was not made, there were used blankets and sheets on the floor. Because of Covid this is a big concern for us and having a little one that is 5 year old did not put our mind at ease. My husband and I had to wipe down the house with Lysol wipes, especially the dirty bathroom. We had to make our own bed. We had no blankets for that night . We have been on the road for 4 1/2 hours driving from Seaside Oregon so we were really tired and did not expect to come to a dirty house.
This is a safety concern: Host did not communicate with us. We did not have the ability for a couple of days to lock our door. We did not know how to lock the door when we wanted to leave the house. We communicated with her and she didn't text us back with this information.
The host front door is the kind you put the code in to unlock and press the lock button to lock the door. We were able to addressed this problem only because I happened to run into the tenant maintenance person he called the host Husband and he told him that the reason why we couldn't lock the door from the outside because the battery was low and told the maintenance person that there is a key in the mailbox we can use for the time being and that they will send someone to take care of this matter, and no one came to change the battery.
As a business person myself, I pride myself with satisfying my customers and keeping my integrity and being HONEST with someone is VERY IMPORTANT. For Sarah the host to continue to tell me that you will refund me for the Sunday night and did not do so is very unmoral and unprofessional. If she didn't intend to do so she should have just said that.