The good news is Emily is very responsive and we got a full refund. Great view, old and quirky .. true as advertised. The big problem was the place was filthy throughout. Black mold growing inside the windows, gunk, hair in refrigerator, glassware that had to be washed before using and a filthy floor to name a few issues. There was no way we were going to get into bed there. We left within the hour, Emily was easily reached and we will get all of our money back.