When we first arrived to the property, check in was smooth. Things were a bit messy inside - bottles of cleaning supplies had been left out and there were some frequently used areas that hadn’t been totally cleaned. I’ll be the first to admit I’m a very meticulous person, but I was a little grossed out to find pieces of food left in the sink and hairs in the tub. This wasn’t a deal breaker to me, so I got to work right away tidying up. A bit later, I noticed obvious stains on the white sheets. That prompted a quick courtesy call to the host, and I asked for some new sheets which was no big deal and the exchange was completely pleasant. However, when a new sheet was delivered after this phone call, I received a lengthy written response on the AirBnb app detailing all of the cleaning protocols that the host used. I don’t necessarily think that it was sent with the intention of invalidating my concerns, but a simple acknowledgment of the mistakes would have been much better received.
We got over it and continued staying at the property. The bed was decently comfortable, but we had an issue with the water pressure of the shower head. Toward the end of the stay, we abandoned attempting to shower because the pressure was so low that we never felt properly cleaned off.
The last issue I’d point out is that one of the nights, we were kept up past 1 am due to loud creaking baseboards right above the bedroom. House rules indicated that quiet hours began at 10 pm (which we abided by) so it was frustrating to be woken up in the middle of the night by the host, with no apology or explanation the day after.
In all, I would not return to this AirBnb, though the neighborhood and location were absolutely stellar. We loved enjoying coffee in Fremont and looking at the nearby houses. I think if some minor changes were made, this AirBnb would make for a lovely stay.