Phil was in touch by email with great directions and cell phone numbers before our flight to Seattle. He included a list and directions for businesses nearby. Phil greeted us when we arrived and showed us all the details of where we'd be staying. The apartment worked out perfectly for us - it is in a quiet neighborhood in a great area of Seattle. There were little helpful notes and reminders on lamps, heaters, doors, etc., that were very useful. The apartment was great for us and we'd hope to be able to stay there again the next time we visit Seattle!