Judy was easy to reach and it was no problem getting in the apartment when we arrived. Very flexible about check in/check out times. The apartment for the most part is as advertised, big one bedroom right between downtown and capital hill. It was quiet and felt secure and my 14 yr. old who is 5'8" slept fine on the couch so we didn't need to pull out the air mattress. It was not as clean as I would have liked and I wound up cleaning the bathroom our first night there. Looks like the corners and behind and under things have never been cleaned. Also note: parking is an extra cost and the washer & dryer in the basement are an extra cost as well. There is no microwave, dishwasher, or toaster which wasn't a big deal to me but might be for others. There were also no smoke detectors that I could see in the apt.