I booked Natasha's place for my parents and my sister who were visiting from out of town. Natasha was very quick to respond and was very friendly and courteous. The place is amazing! We loved the cozy and warm feeling of it, and the pool table was an awesome add on to the space. We met Natasha when she graciously brought us fans to help us cool off in hot weather and she was as warm and friendly as we expected. All around it was an amazing stay - we can't recommend Natasha enough! We're definitely staying again!