Great location, clean and comfortable place.
Our hosts were just horrible.
We rented the place for Christmas. I had a few questions, including whether the fireplace worked.
I texted Friday morning (12/24) and got a text back several hours later saying that the fireplace worked with instructions on how to turn on the pilot light.
That same morning, I also left a voice message and asked to talk over the phone (I had more questions and there was a lot of wait time between texts). My request was ignored.
When we got back to the rental, we couldn’t get the fireplace to work. At 4:00, I called the number listed on the Airbnb app and got Mike. He said he didn’t know how to help us since it wasn’t in front of him. I said that maybe Ashley could help us since someone had texted us instructions earlier. He then asked me if this was an emergency. He said I was unreasonable to call on Christmas Eve. He then told me he was now going to sit down with his family and HE LITERALLY HUNG UP IN MY EAR.
I could not believe it. I had in no way been rude or argumentative with him.
They took our money and rented their place to us for Christmas Eve and Christmas Day. They then treated us like we were indecent to of to ask for help since it was Christmas. We left the day after Christmas. When we’re we supposed to get help?
It was an upsetting experience.