Extremely disappointing. Will never book with Vacasa again.
They failed to check us in at 4PM despite us providing all information to them in advance. After waiting in the area for 4 hours, they informed us the ambassador was gone for the night and would not be able to check us in. We ended up needing to book a hotel.
They require a criminal record check (they request your DOB and permanent address over email 48h in advance of your reservation - even for stays as short as 2 nights). This was not explicitly stated in the ad. When requesting assistance with check in, all responses we received via the Airbnb app were signed off by different agents - with little to no continuity nor help. Vacasa seems to manage multiple properties on Airbnb and their own website. Judging from other reviews, experiences seem to be a hit or miss.