Van was very responsive! We had one little hiccup with the keyless entry and she solved it immediately even though it was late in the evening.
The house does have thin floors. I could hear the upstairs neighbors from time to time. For the most part, this did not bother me, but for those who are sensitive, the sound could perhaps be a thought.
Great, walkable location - excellent coffee shop close by and a cute grocery store. Van has lots of amenities in her place and I did not want for one extra thing.