I really hate to include this in my review(because the room was perfect!!!) but I got stuck in the elevator and the hotel staff had no idea. called their phone line(both from my phone and the elevator phone), called from the elevator and hit the alarm button which was a loud buzzing noise in their lobby, I even messaged them on the Airbnb app. This went on for about 15 minutes with no response from the employees on the shift. maybe I was just unlucky but my stay was amazing aside from that incident.