I am not the type to normally leave reviews but Zach went above and beyond when we stayed at his place over the holidays and got caught in a snow storm. First, he rushed back from a trip of his own to shovel and salt the steps for us. Then, when he found out we were having a hard time getting to our relatives' house in the snow, he offered to help us with our belongings and drive us all there safely in his 4-wheel drive SUV - even though it took two trips to do it! Such generosity, responsiveness, and flexibility was so deeply appreciated!!!