Ella was very helpful and nice to talk too. She has a good sense of humor and living above the apartment was quick to respond to questions or texts. The space is eclectic - quiet, peaceful, clean, with a nice king sized bed in one of the bedrooms. We loved staying there and it's closeness to the shops/restaurants located on Madison (two walking blocks away). You can unload your vehicle at the house but must park about a half block away. Wouldn't hesitate to stay there again.