Emily came across rude when we first arrived at the property. The first thing she said bluntly was she thought we were “some random people” when it was obvious we had 3 big suitcases with us and she was expecting us that day.
I sent an email beforehand saying there was a chance we could have arrived late at 11pm (out of courtesy) however due to a change of plans we arrived a couple of hours earlier. This shouldn’t be a problem anyways as it’s self check in but we felt very unwelcome from the time we arrived as if she was expecting us at a different time.
Overall, from the moment first impressions were made we avoided contact as we didn’t feel welcome or comfortable in her home and she should reflect on this experience. This is the first time I’ve ever left feedback like this on AirBnB.