I haven't met Lisa but she's so easy to communicate with from the very beginning. Karl helped us with a really quick and easy check in. We love how spacious and clean the place is. It's perfect for our family of 4! I could easily move the single bed in the large room on the floor so that it will be safer for my toddler son. It's a basement apartment but it has plenty of natural lights and good circulation too. I was worried at first that it will be hot during summer, but apparently it's not! It's really cool inside and we can open the windows for circulation too. Thanks Lisa & Karl for having us at your place. Wish to come back again in the future!