With a little TLC and better management this place could easily be five stars.
Positives: Location! Layout is open. Pool and hot tub are nice. Courtyard is a quiet escape from downtown. Parking garage is convenient- goes right into the lobby. Kitchen is nicely stocked. Cityscape beautiful. The tall ceilings and modern decor are stunning. Beds comfy. Check-in person was pleasant and responsive.
Negatives: There were dirty walls, a full kitchen trash, broken bathroom lock, loose bathroom fixtures, pull out broken, no WIFI and a few other minor things. The carpets are bleach stained and there are lots of holes in the walls where things used to hang.
I reported this to the online host after we left and expected a discount/ for them to fix it. The response was that it was inspected twice and they would bill me for any damages.
I had taken a couple of pics and escalated it to Airbnb. Airbnb investigated, gave me a 30% discount and reimbursed the cleaning fee.