Terrible first impression, upon arrival called to get check in info and my call was ignored, waited 10-15 minutes and called again. Kathleen accidentally answered the phone and i overheard her talking to her friend basically mocking us and saying very rude things (and using profanity) like we were a major inconvenience to her and she didnt want to be bothered to help us get in the place. This was followed by 10-15 minutes more of texting and various smug comments made to make me feel stupid because apparently we had received an email with the lock info but it was sent to my trash from a weird email (60359hkc49264vfhb9-user) and not through the app so i never got it, while we sat outside in our rental car tired & in the rain after an all day drive for 30+ minutes before we were finally able to enter the "garden suite". Perhaps add to the check-in instructions 'check email for code' or even sending the code through the direct airbnb app like every other host I've had would eliminate confusion & limit the need for your guests to have to bother you. Richard was staying in her house upstairs & we ran into each other outside &he was very nice & even gave suggestions on what to do in the area & made me want to give a better review (ive never given a bad one) but like i said this was just terrible business. The house is also not what it looks like in the pics i know it says 'garden suite' but it's just a renovated garage/basement & feels like a trailer inside, fancy touches, but still a trailer also the bed is the worst bed ive ever slept in. All of which i would have been ok with if not for the rudeness.