Pros: location, pool/hot tub, courtyard
Cons: Everything else. Neither the property owner or management company care and it shows in every aspect.
A pool but no pool towels.
Washer/dryer but no detergent or laundry basket.
Dish soap but no sponge or dish rack.
Coffee maker but no filters and only enough coffee for one pot (of a 4 day stay)
The pictures in the listing are beautiful but the reality is cheap and falling apart! It's all smoke and mirrors. They cut corners every where. I paid the premium price because I thought we were getting a luxury experience.
The paint is peeling. The countertops are coming apart. The cabinets don't open/close correctly and are losing paint. The carpet is stained. The mattress in the couch has yellow stains...ew! The closet door is completely off and just laying off to the side. The lounger has rips in it. The furniture is on its last legs. Within 1 minute, my 3 year old daughter tripped and split her eyebrow open on the table. I was injured twice by their property.
They email you outside of the Airbnb portal which is against policy and demand personal information for a background check and threaten to cancel the reservation if they don't receive it. It felt super spammy. When I asked them, repeatedly, to message me through the portal for my own security, I was ignored or sent an auto response that didn't address my concern.
I didn't receive check-in information. When I asked about the check in process, the manager rudely told me "all of this information is in your check in instructions" which I never received. When I asked if they could resend them, they ignored me.
I asked about getting an earlier check in and I was strung along for the entire day and it didn't happen. Then at our check in time, they left us, with our small children, locked outside of the building in the heat until they found it convenient to come down, even though we told them we were on our way. They couldn't even be bothered to beep us into the air conditioned lobby. I tried to beep the building office manager and requested to be allowed in, but they denied us and told us we needed to coordinate entrance with our Airbnb host. If you look at the "Airbnb access instructions" it says that there is a doorman who will permit you entrance. That isn't true.
I asked if there was a place for us to store our luggage while we waited for check in, and was ignored. (There is a theme here)
I booked for 4 people but only received towels for 3 and not enough sheets for the second bed. No extra towels for the pool were provided. I asked 5-10 times over the next two days and was ignored. When I reached out to their corporate line, they didn't actually do anything except say they are reaching out to the local manager who continued to ignore all requests.
They didn't provide any coffee filters, a sponge or laundry detergent. There is exactly one frying pan which is stainless steel and requires a lot of oil and advanced cooking skills to use properly.
They don't display wifi info anywhere so if they are ignoring you, don't expect Internet access.
The coffee maker has obviously not been cleaned because the coffee is terrible. I even bought my own which I know should taste great.