The apartment was clean, with an updated kitchen that was bright and clean. Sarah owns many rental properties, and she uses some automated messaging within the Airbnb app to communicate. This made the whole process feel pretty impersonal. You have to make up the pull-out couch yourself, fitted sheet and all, which I really don't enjoy doing when I'm paying to stay in a place. I had a lot of problems with the shower, which were never taken care of by Sarah during my 4 night stay. She was very responsive via phone, but not via the Airbnb app. I asked for and received a partial refund, so at least that was fair. The building is in a great location for the convention center, so I recommend it for that reason.