Our trip had some last minute changes and although I was not able to attend, the other members of my party were. Ann was understandably weary about this change but allowed us to keep our reservation if we still paid for the full party. Upon arrival, the room was not prepared but Ann allowed the party to stay in another rental on the property. She then remedied the problem and everything was ready the next day. Ann was very communicative and answered all my messages promptly.