Liz accidentally double booked us, and waited until my check-in date to tell us that we actually do not have a place to stay. She was very nice and offered us a full refund plus one night of free stay. The apartment was nice and all, but she only gave back 80% of my money, instead of following through with a full refund. I'm very unsatisfied, and hope either Liz or Airbnb contacts me about the rest of the refund.