Michelle was very kind and responsive. The room was ready early and everything was warm and charming. Neighborhood not so much; and the location was a little tricky being on a side street that felt like an alley. Kitchen, laundry and bathroom was always available and clean. Entry was simple and secure. The bed was clean but felt like staying at a college buddy's place. It was futon-like and the mattress was saggy and uneven. Overall not a bad place to stay: close to the light rail for getting to and from the airport and downtown, but not much to do in the immediate area. Neighborhood was a little grungy but I felt safe enough walking to and from local transit.