I am giving this beautiful property only a 3 star review-which is rare for me-due to the following factors.
1. This is not an Airbnb managed property. You are dealing with Vacasa. It is a very different company. They just use Airbnb for the booking.
2. Vacasa does not communicate within the Airbnb system as required by this app. They text and email you separately, using your private phone number and email address.
There were no checkin/checkout instructions listed anywhere, until hours before check in when I received a text on my private number to meet a rep. behind the property in an alley to check me in to the property. She was perfectly nice and competent. It's just not how I'm used to handling check in with Airbnb. I had received a text to my iphone before hers from another unknown person from Vacasa, but no communication on Airbnb system. I am used to all communication happening within the Airbnb messaging system to be able to track and be secure. At least three people from Vacasa texted me out of the blue on my personal phone number during this stay.
3. When I got in the property, there was no manual with instructions for anything as I expect with Airbnb. The drapes in both bedrooms were half hanging off the hooks and too high to the ceiling for me to fix--even standing on a chair-- therefore could not properly close them. A shade on the large bedroom window was broken and stuck in the down position, so I stood on a chair to roll it up. The chain was broken. A towel rack in one of the bathroooms was broken and just touching it caused it to fall off the wall. The only instructions sent via a direct email from Vacasa sent the incorrent wifi instructions and it took me hours to get to someone to give me correct info. The dryer didn't work and the next day a maintenance man--who also texted my private number outside Airbnb--came and showed me you had to press and hold a child-lock button to turn it on. He even mentioned it was difficult to figure out. Again, no manual for the property for anything. I spent way too much time trying to figure out and fix items upon arrival with very little support from Vacasa or Airbnb (who only said they would contact Vacasa on my behalf and no evidence they did). This is basically a self-service property with very little support. It's like staying in a hotel without a front desk and finding multiple issues with your room.
4. Although I got minimal instructions for anything (I had to write them again for even check out time as I could not find it on any documentation coming in from outside emails/texts/the listing), they sent a several page email about all the liabilities I would be subjected to for damages and legal issues. That is why I documented all of the broken items by taking photos, so I would not be held liable for things not functioning when I got there.
The good things. This is a beautiful property in a great location with great views. It's recently redecorated, even if poorly maintained. The bed was super comfortable and it has a huge TV (which has two remotes with no instructions so again you have to figure it out by yourself--how to navigate to channels/apps, etc.).
The property is very buttoned up so you feel completely safe there. The rooftop patio on the 7th floor is a beautiful view. The parking garage worked out well for our rental car.
All in all, if I see Vacasa on an Airbnb listing, I will not be booking it. The stress of this property did not make up for the beauty and location when there are other options.
It's also just sad to be in a beautifully appointed space that is so poorly maintained.