Here's what I loved about the place: Outstanding location, easy check in, nice enough furniture, comfortable beds, and even some streaming services included.
But I had a lot of problems with the apartment itself. The first and most obvious one was presented when we tried to open one of the bedroom doors. It wouldn't budge, even though we were able to get the door handle to turn. The doors are very closely fitted, so with the many layers of paint and the expansion of wood from the weather, it jammed the door closed. We had to apply a *lot* of force to open it. This kept happening with everything else, too. You have to constantly hold the handle down on the toaster for it to work. The faucets are leaky unless you crank them shut. The door knobs are sticky and the windows fall out of their tracks.
I wasn't particularly impressed with the cleaning. Upon entering, I noticed the baseboards were dusty, showers were stained, and probably worst of all, the bathroom floors were covered in hairs from all parts of people's bodies. This apartment needs serious work, and with such severe hardware and quality of life issues, I don't feel like it's worth it's price.
As far as customer service, we had a situation with our washer and dryer being out of order. I appreciate very much the reasonable accommodation made for our laundry situation.