I made this reservation for my parents who were visiting Seattle for a week. I live just a few blocks away so am obviously a fan of the neighborhood. Communicating with Autumn and Melissa was very easy. Autumn was also very understanding when I sent my partner in my place to help my mom check in on a day I was sick. The bathroom sink sprung a leak on the day they were to check in, and Autumn notified us about this promptly. A repairman was able to fix it the next day. My parents were very comfortable staying there and both told me numerous times that they were really pleased with the apartment I had selected for their visit.