Emma was really communicative - getting us all the information we needed for check in, etc. ahead of time. The apartment itself is in a great location right by Seattle Center, and Queen Anne is a nice, safe neighborhood. There are enough dishes and cookware for some simple meals, and that plus the on site laundry made for an easy, relaxing stay. I'm always a little nervous staying in ground floor rooms/apartments, but this one is very safe and comfortable.