Belle is absolutely wonderful and reactive when we needed her.
When we checked in, the heating system was off (10 pm with 4 kids) The house was 49 degrees inside. It took more then 2 hours to warm up.
Belle came to give us an extra warming device to help us out.
The heat « or lack of heat » was our only problem with this house. Great location with a grocery store around the corner and a bus stop at short distance of walk.