The loft was charming and in a great location - within walking distance of many shops and restaurants. Kian was very attentive to our needs and responded to all emails quickly. She offered us an extended check out which was nice because our plane left very late at night. There were many "extras" like band aids, q-tips, hair gel, ect...pretty much anything you could have forgotten at home was provided. The only downside was the noise. The upstairs neighbors are very loud and were up at all hours of the night. There are also garbage trucks that come around 5 am. Kian did provide earplugs and we used a white noise app on our phone to help drown out some of the sound. Despite the noise, it was still a good experience for us because the location, attentive touches and price of a downtown space outweighed the noise for us.