Although the pre-trip communication seemed good, there was confusion when we arrived. I was under the impression Flor would be greeting us, and thought that she was who I had been communicating with all along. However when we arrived, another guest (non-english-speaking) finally came to the door and got Flor's husband on the phone. The husband informed me that Flor was in Peru! Aside from all the initial confusion, the room was comfortable (although very cluttered) and worked fine for our stay.