Long distance flight, hurry into the room to rest, the jet lag. When we enter the room at the specified time and find that the room is not cleaned and can't stay in the room.The homeowner can't be reached. The airbnb platform phone was available, and the reaction was timely. After more than an hour, the homeowner was finally called, and an next hour later, the dustman arrived. When finished cleaning, we can check in, It's been over three hours. For airbnb, there are a few things that need to be raised: the owner of the house needs to provide other emergency contacts and calls. The follow-up process, the unified management of the platform, cannot ask the tenant what to do.