Sometimes the little things are the biggest things. We had a death in yhe family and booked Keith's place at tge last minute, so there was a night in the middle of our stay that was already booked, and we stayed elsewhere. We had left behind some items in the fridge and I figured they would get thrown out. Instead, Keith refrigerated them for us and left them on the doorstep when we returned the next day. Communication was clear, the apartment was comfortable.