The home was not ready upon my arrival (per the booking it should have been ready hours earlier). Jon and Barb were very willing to accommodate me for my inconvenience. Part of the home not being ready was the heat wasn't turned on prior to my arrival. It was quite cold for the first hour. I notified them and they quickly came out to resolve the issue. They brought me a space heater to help the home heat up faster. Their customer service was spot on. The space is so quaint and lovely... the exact solitude I was needing. Oh, and it was equipped with everything you might need or could think of! I was truly impressed with every little detail they'd thought of. They also provided an electronic manual for all of the how to's of the home. It was very thorough and very helpful. Although there were bumps with my visit, I'd go back again because of their amazing customer service.