the communication was great. Check in I think could have been handled without having contact. The apartment is not as it is in the pictures. The futon pictured seems nicer and more comfortable than what is in the apartment. athe ved was comfortable but could use new pillows. One of the cabinets was dirty and there weren't any normal cups to have water in. The location is great and is in a central location to everything we wanted to do. We were able to walk to everything.