Facts about our experience with Vacasa. I would NOT recommend trusting this company/host with your travel plans. We did not get to stay at the place we rented as I received a text 10 minutes prior to check-in that my rental was unavailable. They provided a link to alternate units, however the link did not work, or we could get a refund with the caveat it would not be instantaneous. It was after 4 in a big city we knew nothing about. We were supposed to be settling in and going to dinner. Instead we were scrambling to find a an affordable place. Our trip to the city was ruined and we were forced to move on. I did deal directly with Airbnb for an instant refund as that is how I paid. Although we received a refund (as is the definitive), we did not receive any compensation or adjustments on an alternative rental unless it was with the same host. The thought of using an alternative property from the same host that just put us in the predicament we were in was not an acceptable option. Airbnb has no policy penalizing the hosts from pulling rentals and leaving the customer high and dry. Their customer service and satisfaction is seriously lacking in this area.