I did not enjoy my stay here and I did not like the customer service I was given by Melissa. I needed a 15-day stay and cut it short because of the things that weren't done and the bad customer service I received. I will not be staying at any other spot that Melissa manages.
Melissa showed up almost 30mins late, there was no toilet paper (but was later dropped off), the floors were not swept (I did it myself), and there was mold/mildew on the ceiling of the bathroom (which has now been cleaned). It was pretty obvious this place was not ready to be lived-in.
Pros: Internet was pretty solid, only lost connection once and it was back up pretty quickly. The location to the 70 bus line was nice. It's on the first floor so it's easy to move in to. The bed is pretty comfy. The water got VERY hot VERY fast.
Cons: The location is in an old, unkept building. The walls are thin (heard conversations and plenty of footsteps above), the neighbors to the left smoke, the floors are very cold (all concrete, no rugs), and you'll hear the local homeless belting out things from time to time. There is baseboard heating and when it turns itself off, it is quite loud and would sometimes wake me up from sleeping.
Melissa did try to make things right and her communication was quick, but in doing so insulted me and made it seem like I was being unreasonable so I ended the stay asap. With so many spots hosted by Melissa, I was severely disappointed with the customer service I received. For an extra $30/night I got a MUCH better place in Eastlake hosted by William which is where I am now and very happy.
TL;DR: Overall, I would not recommend staying here. There are better options at better prices. I needed this place to be home while I found a new apt. due to apartment flooding (I'm a 4yr local) and was not even remotely satisfied. This place should be cheaper per night for what you get or simply not exist as an option.