1. the greeter's phone number should be provided at least one day before check in, so guests can contact the greeter directly. We waited 40 minutes for the greeter and no way to reach him
2. the housekeeping should have a detailed checklist for all items necessary, we called and waited for 40 minutes on the phone to request 6 bath towels and paper towels to deliver to us next day
3. the drain of the bathroom tub was clogged
4. no board games were found in the condo