My sister and I booked last minute and Jeanne was very accommodating. She was very friendly, greeted us at check in and helped to give us information about activities we could do. The cottage was exactly what it said it was and more. I was stocked with everything you would or might need. As far as feminine products in the bathroom, to snacks and a candy dish in the kitchen. There was a great selection of games. We had a great time and look forward to returning.