It doesn’t make me happy to post this review. But it’s honest. My wife and I are senior citizens (68 & 66 years old). We were looking forward to a wonderful weekend. Upon check-in, all met our expectations. It was easy and simple. The unit is 5 star for a studio. Wonderfully appointed, great corner location with a nice view and all the amenities one could ask for, including expresso machine and smart TV (although at our age, it’s smarter than we are and we couldn’t get any of the apps we wanted to work or the local channels, but I think that’s our fault). So Friday night we went to dinner. Upon our return, our fob did not work to enter the building. Odd. Now what? Well, a resident on the second floor arrived, told us the elevator has gone down before, took us to the 2nd floor and we were able to enter the building. Oh well, we can make it back up the additional 2 flights. Turns out the elevator was out the ENTIRE stay, from Friday night until be lugged our bags down four flights of stairs on Monday morning.
I had notified Vince twice on Saturday and around 3:30, got the message, “Mark, the building management is working on it. It is totally out of my control. Sorry for the inconvenience.” Not really what you want to hear. But ok. Sure it will work out. Didn’t hear from Vince again until Sunday at 7pm, his text telling me check-out time is 10 am Monday. Again, not what you want to hear. I expressed my displeasure only to get “Hey Mark, sorry for your inconvenience. I’m well aware that the elevators are still out because I’ve been in frequent contact with management regarding the urgency of getting if fixed. The above message is an automatic message to remind people of their checkout time. You’d be surprised how many guests forget. Safe travels tomorrow.” Gee, thanks.
Obviously, Vince isn’t into customer service or satisfaction. Like I said, the unit is 5 star, location is great, but the weekend we had was a bust. Not to mention the grief I got from my wife every time we had to go up 4 flights of stairs. It sure wasn’t worth the price, but I made a deal and it turned out to be a bad deal.