We were so pleasently surprised! the hotel lobby had a great feel and energy to it when we walked in, the staff were very friendly and polite and very kind. They had a happy hour with free wine when we arrived and got us checked in easily. Our room was small but very cozy and we were very pleased with it, especially with how cozy and comfortable it was and with the provided robes and even though the Evian water was an extra charge, we were glad it was there and glad it was Evian. Lots of snacks to purchase at the front desk, a wonderful shower, beautiful cafe and bakery. Would stay here again!