My Airbnb host, Anna, was super creepy. I get there and there are no curtains on the windows. I put a decorative shower curtain over the window to my bedroom, and Anna asked me to take it down and put a sheet up instead (which I did). I pointed out that the lack of curtains was kind of strange, and her response is
“It's so private l never thought it needed curtains.
No one can see into your front window. The window sits too high to look into.
I would have to step on something like a milk crate to see in."
Which immediately sets up some warning flags in my head. I went outside and there was a stepladder right under the window. Over our text exchange she slowly started getting more and more creepy. She said she knew what I was getting when I saw the listing. Later I looked back at the listing and there WERE curtains on the windows in the pictures.
She started blaming me in various ways, and then she started lying about her ability to see through my bedroom window. She said she was only 5 feet tall, but I went out to measure and the window was 4 feet from the ground. She also had a step ladder right under my window.
Airbnb support has been completely incompetent during this whole thing. They were completely unreachable, didn’t keep me in the loop, and have opted to keep this host on the platform despite all the evidence I sent them. They also refused to give me a refund (the stay was more than $1,000!), so I had to start a chargeback dispute with my credit card.
Airbnb must remove this host.
Here are pictures and chat records with Anna and with airbnb support:
Anna text chat:
https://imgur.com/a/CJfcnlC
Anna app chat:
https://imgur.com/a/jUyCnOF
Airbnb support chat:
https://imgur.com/a/6OmdOyx
My photos:
https://imgur.com/a/kQBtucy
Other reviews:
https://imgur.com/a/MnFhd5c