We had a refrigerator emergency. I had a lot of important perishable foods, then the refrigerator stopped working. Paul responded within 2 minutes. Luckily he had a spare fridge in the garage. He cleaned it and had it up and running within 30 minutes of our emergency. Just in case that spare fridge didn't work, he started clearing out his personal fridge/ He saved my trip. Paul is the model host and went way above and beyond to make sure our trip was successful.