The home is very clean and comfortable. We didn't meet Mandy but we did meet Brigette who is the housekeeper and an absolute doll. She went out of her way to be sure we were comfortable, had great recommendations, and even left us couple of snacks and coffee to get started. I would definitely recommend and use this place again. There are quite a few stairs so if someone were very mobility challenged it may not be the best choice, but for anyone else it is a great option.