Michael was our first experience with Airbnb, and we were definitely impressed. Even though travel commitments kept him out of Seattle during our stay, he was so communicative and responsive via phone call and text that it was never an issue. Everything we could have needed was provided for, in addition to niceties like a beautiful welcome basket full of nuts, chocolate and wine, and conveniences like city maps, laundry facilities and a grocery store card that afforded us discounts. No complaints - Michael was a wonderful host before, during and after our stay (even wishing us safe travels as we continued on to our next destination!)