The host was there quickly after our arrival. We had difficulty with the lock on the door. He exchanged keys with us but we continued to have difficulty. Fortunately one of the party members could work with it and get the door open. I never was able to open the door. The house was not clean but was a great setup for us. A good cleaning and I would definitely recommend this place. Drew was quick to answer any texts we sent him and let us have an extra hour when we were checking out. The location was excellent and lots of choices for dining a short walk away. He also provided a blowup mattress when an additional person joined our party.