I made a mistake when I booked this stay for my parents who are senior citizens. I told my parents I booked their stay until Tuesday but accidentally booked only until Monday. Morris lost it on my parents and made my mother cry. It was just awful. The communication from Morris was disrespectful and without any understanding that this was an accident. He made them feel horrible about this, saying "this is why I never should have rented to your daughter". Wow. I was appalled to learn about how my parents- again senior citizens- were treated over what I am sure is one of the most common mistakes made in this industry. Again- I did make the mistake that caused Morris's explosion, and I own up to the mistake. That being said, how this was handled was absolutely inappropriate. He should be ashamed. We are EXCELLENT guests and will always be. Mistakes and accidents are not planned.