Eric was very understanding of us, even though we were confused with the check in directions. We LOVED this place. It is laid out super well, and everything you need is all there. The sleeper sofa mattress is wonderful. I'm not kidding. I've slept on many sleeper sofas, and you can't even tell this is a sofa bed. We were comfortable every night. The location could not be better. The Queen Anne neighborhood is one of my favorites in Seattle because it is cute and charming but also super central. Also, do yourself a favor and go to Macrina's Bakery everday for breakfast while you stay!