Amy was very helpful in the times I need to contact her. I probably asked a dumb question about the location of the towels (I had been driving all day with three young children, my brain maybe was out of sorts) but she responded very politely and had her daughter help me. I realized my obvious mistake later, but she didn't seem annoyed, just helpful. I also requested a high chair and an extra garbage can. Amy and her family helped with all this!
The place is in the basement of their beautiful home, but has a private and easily accessible entrance.
The bathroom is spacious, the king size bed was comfortable, and the kitchen has all the items you'd need to stay in for dinner! Plenty of board games, and Wii and Xbox if you're into those. The smart TV seemed to have all the common apps with login. I wished we were able to take advantage of being right across the street from the lake and it's walking trail!