We had a wonderful experience! Gretchen was welcoming and responsive. Although the family was away for much of our stay, we felt at ease because a neighbor's contact was left with us. The space is so cleverly designed - while it's small, it doesn't feel cramped. The loft bed was excellent, and because I have the same covers, it made me feel at home. Our hosts even left us a guidebook and snacks, and we felt that we had everything we needed. The neighborhood is simply beautiful and handy to downtown. All in all, highly recommended!