I messaged Chin twice notifying him that we would arrive early (approx noon) and upon arrival, the town home was dirty. Chin responded and informed us that we would need to come back 3 1/2 hours later to check in due to the housekeeping had car trouble. Although it was close proximity to downtown as promised, the town home was in an area that was dirty with trash and homeless camp just 2-3 blocks away. When we pulled back the sheets there were stains and hair in the bed. We were willing to wash the sheets but the washer was broken. We sent Chin a message and was told that the maid said the sheets were laundered and he was aware that the washer was not working. He explained that the maid took the sheets to her private residence to launder. Due to the stains and hair in the bed, we requested clean sheets be delivered to the home because there were no extra sets available. Housekeeper did arrive an hour later (approx 1000 at night) with brand new sheets and duvet covers for the bed. In the meantime, my husband was able to repair the washer.Noticed an electric cord was run from bottom of the stairs and over the banister to an upstairs bedroom for a portable ac unit. The smoke detectors were open with no batteries present . Chin told us that we would be refunded for the first nights stay for our inconvenience but have yet to receive the funds. Overall, it was not a great experience.