From the moment of check in we brought up the fact that we had no key and the issue was never fixed so we went about our days using the key pad to lock the door. Having no clue which lock the key pad locked a member of our party locked the handle to the door. Innocent mistake and no big deal if you have the key that was supposed to be provided and listed on the hosts own steps to check in. We called the host and were basically juggled between about 4 different people which I’m assuming was some sort of a management service. 2 hours go by and our friend misses his flight and another friend could not get in their car because the keys were in the unit and so I ask what the deal is because we’re literally being ignored it seems. The host tells us there’s a lock box on the side of the house but proceeds to give us the wrong code 7 times (no exaggeration). At this point we’re hot and annoyed from standing in the summer heat so I ask how this will be resolved which isn’t that crazy of a question given the circumstances. The host tells us to call a locksmith but offers no payment for this which I refuse because I’m not PAYING for a mistake that could’ve be rectified by the key being there in the first place. So realizing that that request was insane the host or service (whoever I’m talking to now) says they’ll get a locksmith. We wait for another hour with no communication so we check in and do you believe it they still haven’t even found us a locksmith!!! This isn’t 3am this literally 7pm in a metropolitan city. So we frustrated we start knocking on neighbors doors to borrow a ladder, finally an angel of person lends us one and helps boost us through an open window. After all this may lay is over I try and ask the host how they’re going to make this right. They offer nothing in the way of compensation and even go as far as to scold us for finding a way in! This is an extremely poorly run operation from top to bottom. You can look at my profile I’ve stayed at many Airbnbs and not once gave a bad review! This is my first. DO NOT STAY HERE OR ANYWHERE THIS HOST OWNS. Here’s the cherry on top, all the showers had black mold which I would normally just tell the host in a DM so they could quietly fix it but it’s all here for public since they were so disrespectful. I have pictures of all conversations with time stamps and pictures of the mold to back this story up. This is a terrible host and shouldn’t be allow to handle customer service in any form. I missed most of a party I flew 2600 miles to go to, my friend missed their flight costing $400 and another friend didn’t make it home to Portland until 2 am when she had to work the next morning and the host couldn’t have cared less. Stay away.