I had difficulty getting checked in. Part of this was my difficulty in understanding it the way it was written and hearing the prompts. On the plus side this is a very nice comfortable bed. It is very nice location. I felt like I got trapped in the elevator Melissa and Nathan mention don't lose the FOB but they don't explain what the fob is used for. I ended up calling the emergency because I felt I was trapped in the elevator because I was not told what to do with the Fob. People from country or suburbs don't know this. In a message she did ask if I had my key with me nothing about a fob. City people might know coming from smaller towns, no. It was a terrifying experience not knowing the importance of the Fob - can't go back to your room - can't exit calling the emergency number on the paper in elevator is nearly useless because it does not list the name of the building to call help to. Panic attack - heart attack the result would be the same of not knowing where to call 911 to. This is on the building management not on my hosts Melissa and Nathan.