We never made it to the house so our review is only of our interactions with Don. We do not recommended booking with him. We read the cancelation policy - which was strict and we were okay with. We reached out in June to make an alteration for our stay, over 5 weeks away, and well within Don's posted cancelation timeline and 50% refund window. Don did not respond and our request went unacknowledged. We sent Don a personal message asking him to respond to our alteration request, again, within his posted timelines, which he refused to do, saying he didn't have enough time to re-rent, but when I pointed out that we were following his 50% policy request and were still within his stated policy dates, he said airbnb would have to arbitrate. 3 weeks later and we are all still going in circles with airbnb support. What a mess! Stay in a hotel.