Analisa and Joel were very nice and always responded right away when we had a question. They live directly next door so they were always close by if we needed something. The house was very cute, though not as big as I was thinking it was from the pictures. We would have liked another tv in the house besides the one and only in the lower bottom level. If you're planning on doing laundry bring your own laundry detergent. The beds and seating were decent. The surrounding trees made it feel like you were all alone in the woods. Over all cute and comfortable place to stay. Thank you!