We were so excited to transition to your house after canceling our Tahoe vacation and I can’t tell you how disappointed we were with our experience at LaCoov's. Our negative experience started when after check in time we still were not provided any check in information. After contacting them them they let us know laundry wasn't done and then 15 minutes later they finished cleaning and sent us the details on how to access the property. Upon arrival we were surprised that the necessary laundry was still not dry and there weren't enough towels for all people to use, and there weren’t even any kitchen towels available! We have found the house dirty, in disrepair (broken shades in almost every rooms (including multiple windows where the shades were missing), toilet paper holder broken, shampoo and soap dispenser empty, and not even extra toilet paper in the bathrooms). The listing says the home is thoroughly disinfected with Lysol after each stay, it was still very discerning to find an overall sense of uncleanliness and things such as hair on toilets and old meat stuck to a meat tenderizer in a kitchen drawer. Perhaps the items were disinfected but they were still disgusting. We also felt intruded upon with having the lights turning on remotely while we were watching a movie. It made us feel like we were being watched or something. This left an over all feeling of being uncomfortable.
We had hoped to have at least one of our 4 children sleep on the couch given the listing says 10 guests can stay at the property, however with the blinds broken and a street light immediately outside, that proved impossible as well so we were all switching rooms at 9:30PM. I have no idea how the house can accommodate 10 people unless many are on the ground someplace which would match the feel of a dirty college apartment or frat house. Home noise is also an issue with noise traveling from floor to floor and significant noise intrusion from the very busy street outside. We found ourselves uncomfortable, frustrated, and wondering why we left home to come here. On top of being not as listed, dirty and with significant items broken, the home is certainly not appropriate for families with children unless you are only coming for them to use the many bidets. Your butt will be clean but the home won't be.
As soon as we walked in we felt as if we couldn't enjoy our vacation while staying here and even uncomfortable going to sleep. The next morning we booked another home in Seattle and left. We contacted LaCoov's with our concerns and requested a refund for the nights we weren't going to stay there. They denied our concerns, even stating windows without blinds just had broken strings when it was clear there weren't even blinds on certain windows...let alone strings that needed fixing. They denied our request for a refund and then requested additional money for two items they say we broke (a shower handle and a toilet paper holder). They also denied basic kindness and understanding how a family's vacation was significantly impacted. When we let them know we would provide an honest and negative review of their services they responded with "Know that reviews work both ways" to threaten us.
Overall a terrible experience. Oh and if you are hoping to enjoy the rooftop hammock, don't bother. After the fact they let us know it blew off the roof prior to our stay. I guess our hopes for a nice time at LaCoov's blew off with it.