I would leave a note for Vince but he's not a real person and is an automated response system. this is a unit run by a rental company not by the owners.
The bed and pillows were terrible. The check in process was difficult. I shouldn't need to read the guidebook to get in to the unit. There was no mention this was a shared duplex.
The fire alarm had an error at 1030 PM and I had to trouble shoot it over the Airbnb messaging app for 40 minutes until they finally sent someone to fix it, which was just unplugging the alarm and taking it with them.
The place was very expensive for being right off a very busy and loud street. Literally an interstate in the backyard and very audible from the only bedroom.