Ella was very accommodating when it came to checking in/checking out - she let us check in early and later which we greatly appreciated!
Here are some items that we had a bit of a problem with:
- Door code was not included within check-in process so we had to message Ella and wait for response before being able to get in.
- Wifi information was not sent to us or physically posted within the space, we again had to message Ella for this information and only heard back an hour later.
- TV was not working, we again messaged Ella and there needed to be a connection made which kind of just went ignored from her end.
- The outside to inside door NEEDS to be fixed - we were stuck outside after midnight for 30 min until someone came with a key because the door would not open (door handle gets jammed)
- Amenities were posted with the space (Common area, gym, kitchen, etc) but no information was provided on this. We then went to discover and found out you need an additional key to go in these rooms, which we did not have.
Overall, location was ok - pretty close to public transport and downtown area.