My husband and I had a pretty terrible experience with this apartment. When we arrived, the apartment hadn't been cleaned from the last guests. There were no linens on the bed, piles of trash in the kitchen, and a pile of dirty towels in the bathroom. The cleaning service came later that night while we were out, but then threw away the groceries we had since purchased for breakfast the next morning. The floor of the bathroom was also still covered in hair. Around 5 am the next morning, loud clanking in the pipes or heating system started. Then around 6am the fire alarm in our apartment went off, due to a defect or battery issue. My husband had to pull it apart to disconnect it. There was also a clear lack of communication between the hosts and Kirk, the "concierge" for the stay. We also had problems with the wifi the entire stay.
That said, Joel and Andre offered us $50 in compensation for the terrible check-in. But given that the first night was such a disaster across the board, and given that the apartment is rather expensive, $50 doesn't really cover it. They also offered to cover the cost of new groceries when ours were thrown out, but totally failed to factor in the inconvenience of having to buy groceries twice.
With the exception of the clanking in the pipes, all of the issues were management issues. The apartment is spacious, gets good light, and is nice in appearance.