Tim was super responsive and very communicative. Check-in was easy and parks and cafes were very walkable. The wifi connection was pretty weak and didn't really work for us most of the time. There's no heating system, but they were nice enough to give us a couple electric space heaters that got the job done. There were some surfaces that looked like they hadn't been wiped down prior to us arriving and a couple of baking trays hadn't been thoroughly washed.