We had a reasonable experience with the stay- the apartment was clean and was in a very well located neighbourhood. We had a few small issues which were sorted out in a reasonably timely manner- though it would have been good to have a more timely resolution to the dishwasher problem. As a host, personal touches are what make the stay memorable- this one felt very impersonal. I also found a lack of flexibility in changing the duration of our stay even though it was given so much in advance. This goes back to the comment of a very impersonal experience where we were dealing with a company and were shown the policy.