We came during the great Southwest Airlines shutdown. When our flight to SEA was canceled, Tom and Tracy were super flexible about scheduling and refunding our stay if we couldn't make it up. Much appreciated in a stressful moment. I loved their idea for a check in code. Why can't they all be like that? The place itself is cute and they made good use of the limited bathroom space (thanks for the TP bucket idea, we're using that). The one thing we didn't like was the bathroom was right off of the bedroom. That means no privacy, among other problems. Not so much an issue if no one is stating in the attic room.