Around 12:30am, someone with a digital key opened our (bolted) door and walked into our room. No knock or phone call. Just a flood of light from the hallway and some guy walking int our room.
After yelling “get out” several times, the man left. We bolted the door again, called the front desk, and were informed that the intruder was actually a security guard, checking the room because Level’s “security system was down.” They had decided that 12:30am was an appropriate time to check a room on a floor that would be impossible to to access without a digital key…by walking into that room unannounced.
I communicated my experience to the desk staff at checkout and was assured the front office manager would call when he arrived. That never happened but I did receive a voice mail from someone else the following day. I returned the call and texted, but she didn’t call back.
In sum: Full fare for a sleepless night in a hotel with poor physical security and a disengaged staff? Not recommended.