The place was not very clean, but owner visited and cleaned the place herself.
I had to cancel the reservation due to my family problem. By the Airbnb policy, I had to pay 30 days of penalty since it was a long stay reservation. However, owner decided to refund me the 40% of the penalty.
At the check in, the last tenant took the key by mistake. Because of that, I did not have key so I couldnt move in my stuff. I was frustrated and I acted little rude to the owner. Even though I was rude, she still refunded me the portion of the penalty. I was apprecited her kindness.