We loved staying at Susie & Mike's place. we were in town to visit family, and it was conveniently located between everyone's houses. The neighborhood is great! We love Ballard. Susie was super responsive and answered all my questions quickly. We loved the white noise machines they provided. My husband has already ordered one for our house. The apartment looks exactly like the pictures. It's a great amount of space for the price you pay. Check in and out was very easy.