Jim was very responsive and helpful. The place was so cute and homey and in a great location. Very clean and had everything you need. The only problem was the neighbors upstairs. So from the first night we got there, the people upstairs were up around 3-4 am and all you can hear is stomp stomp! You hear all the creaks and it’s impossible to sleep. They walk around from 3-4 am and it’s non stop! So you can’t really expect to get much sleep at all. Not sure what they do upstairs but you hear their steps VERY clearly and they keep stomping around. The sofa bed in the living room is not something that can be used either. We tried to pull it and the springs on the mattress are pretty much out so you can’t sleep on it. Other than the issue of not being able to sleep due to the neighbors everything else was great! If you plan to stay here long term I would not recommend as you really cannot sleep after 3am when the neighbors start their stomping ground…