Our experience was better than expected as Dirk and Jaq accommodated our arrival time, allowed us to leave bags and eventually occupy the room a little ahead of time. The contact was brief but the directions getting keys/access and the information about the room, the area and the city was well organized. The room and bedding were clean, the shower/toilet facility was adequate for the set-up. If you are not used to loft sleeping, the ladder is a little steep. Also, we liked the neighborhood and were able to try two Japanese restaurants nearby, one highly recommended.