This was a very comfortable home to stay in for our family. It's clean and as pictured. Joanne is also very responsive and accommodating. We have young kids and they really enjoyed the lower living area with the kids books and toys. There is some general wear/tear that is not visible in the photos, and while they did cause a bit of issue during our stay, Joanne was more than flexible and understanding to rectify the situation. We also appreciate this being a pet-friendly home as we always bring our fur baby with us everywhere!