Cheryl was great! she's extremely helpful if you've never been to the area and helped make my trip a lot easier. She is very kind and she's willing to hangout without you and a have a nice conversation. I had delay in my flights and got in a little later than planned. Since I had never been to Seattle and was nervous about navigating it in the dark, she invited me to have dinner with her. It was great and she definitely made the trip better. The room is perfect and clean. No complaints here.