Liz is kind and tries her best to accommodate our needs. However, we found it very cold the duration of us staying there. Liz tried her absolute best to ensure we kept warm by providing extra blankets and a heater but it unfortunately didn't make a huge difference. Other than that she was super communicative and sweet. She left us some treats as well! The place is clean and tidy as well. I would recommend to stay here, but just be prepared to pack more clothes to stay warm!