Jan (the owner) was always available to help with questions or to respond to requests. Bean was great in setting up the reservations but I never met him. I needed to extend my stay by two days and the hotel was full, but Jan found a way to make it work. Very appreciated! It is as advertised, and if you are looking for authenticity and a chance to experience a bit of local culture and history, you can't beat this place. If you want modern conveniences your expectations can be better met elsewhere. I highly recommend the Panama Hotel, and the Tea and Coffee Cafe'. It was absolutely great.