Jen’s place was very tidy and clean. The instructions in the manual are clear. However, there was no instructions on how to lock the door which made it very difficult the first time. Additionally, after reading all the reviews about how responsive Jen is, I was shocked at how she hadn’t messaged me until the last night of my stay. Also on the last night of my stay, she and her family came home at about 11:30pm very loudly. I had an early flight to catch at 9am, so I was pretty disappointed with that experience. After seeing everyone else’s reviews, I truly think that my experience was a fluke but I can’t deny what had happened during my stay.