Check in requires meeting a greeter in person. The door lock that was programmed w our code was awful. Tempted to drop this to 3 stars due to the lock. Even our greeter struggled to get it working, and every single time we returned to our room we had to bang and tap and pray that the door lock would come on and work. It was very annoying. The toilet seat was coming off the toilet. The shower was difficult to adjust and the handle turned in ways it was clearly not designed to. The bed and pillows were not very comfortable. Otherwise, the place was clean, amenities were nice, and location was top notch. Seems this place needs a little love, but it's clearly managed among several other properties.