Communication was very good, any question was answered usually within the half hour through the website and she made us feel that we could reach her anytime. The location was excellent, right on the lake. I felt the drive to the sites downtown (Pike's, University of Washington, Space Needle) were no more than 10-15 minutes, about 10 min walk from Gasworks Park and near the I-5. The home is as pictured in the photos. It is quite cozy but with a spacious living room and a good kitchen. The only thing missing I would say would be a microwave but a minor detail and contradictory to the vibe of the house. We mostly went out during the days but this would be an excellent house for just relaxing especially in the porch/back yard. The bathroom was a Jack/Jill style which was very roomy. The bed in the 2nd bedroom was quite comfortable. I enjoyed the excellent light in the house with all the windows. Great stay and I would definitely recommend.