William was usper helpful with everything prior to our trip and while we were there! He helped us and even allowed us to stay a tad longer so we didn't have to wait in a coffee shop a whole afternoon for our flight!!! I had the chance to meet him when we were about to leave and William was very very nice! We really enjoyed the apartment and you can't beat the location! We took the bus every day to go downtown but we also walked there it was fabulous! Highly recommend it