Matthew was consistently available by text - was present to welcome and orient us to the apartment, which was lovely and very bright. He checked in with us several times to make sure things were going well. Located in a pleasant residential neighborhood, with several bus lines within walking distance. There was a terrific coffee place around the corner and several excellent restaurants about 4 blocks way. Beds were very comfortable, and the apartment was generously supplied with coffee, tea, other basics. It was meticulously clean. Generally very quiet - some neighborhood noise in the mornings as children arrive at the school down the street. Excellent, very comfortable place for my daughter and me to stay while visiting Seattle.