We stayed in this beautiful home for a week and it was a great experience. I’ve heard a lot of not so pleasant stories and have been reluctant to book but Joanne definitely made it an easy process. She provided us with a detailed handbook of what to expect and gave us the key code a few days in advance. We were able to refer back to the handbook when we had any questions and it answered any questions that came up. Joanne also sent us a recap of what we had to do before checking out which was extremely helpful.