In general, our host was responsive during business hours. However, when we needed help, was either at night or early in the morning. There were not two sets of towels on our arrival, nor linens for the futon. We decided not to shower due to not having adequate towels on the first day, only to find out that there was no hot water on the second day for the shower. The host informed us of needing to flip the breakers; we felt those instructions should have been provided ahead of time in print. In addition, our car was broken into in the middle of the night on our second night. There was shattered glass everywhere, it was raining, and we had difficulty finding help, and were late to a business meeting at the University that am. The cost of damage to the car ended up to be $700. There needs to be due diligence in warning customers about this part of town that one needs to be careful about on street parking and off street is recommended and frankly, due to this crime rate, should be included in the cost of the apartment.