Kathleen was very responsive and nice. She let me check in a little early which was very appreciated. The place was very cozy and everything was very clean. There were nice thoughtful touches. It's also a great location - close to everything and I love that the whole neighborhood was LGBT supportive. I'd give it 5 stars but, the dog yipped a lot and it woke me up most mornings. I love dogs, but I was here on a work trip and I really needed my sleep. Also, be aware that they are musicians so it can get loud in the evening. I wasn't expecting it so just as an FYI.