Olivia was great when we wanted to check in early at the last minute. The place is exactly as described and the location is fantastic. We were going to see a show downtown so I wanted somewhere close we could walk home to. The only issue I had was trying to find and arrange parking. As I'm not used to driving in the city, this was horrible for me. There are many lots around but many will only let you pay for 10 hours at time so you have to schedule to come back. Just a warning to anyone driving. Otherwise the place was fantastic!