There was not even a chair for sitting in the room. Two people could not get past each other because the space was so tiny. The picture of the room is very misleading. There is no explanation about the limitations of the room like it being not suited for people with handicaps or chronic medical issues. The toilet paper was so thin it was unusable. The kleenex was the same—blowing your nose put a tare in the issue defeating the purpose of the tissue. The soap dispensers were also impossible to use. The base bulged out farther than the top so you could not get your hand situated to receive the liquid soap. The soap then squirted (what little bit released) any where but in your hand. Why was it that poorly designed—maybe so a person could not use but a scant dribble and Sonder could save money???? The television was worthless for getting local stations or news and there were no directions in the room for using the television. Communication is not live or direct not quick.