Jen,
Firstly the house was listed as having AC and it didn't have any AC. We were not told about this until after we arrived and called Jen to ask about the house being hot and the Thermostat on the walls not working. Jen stated she found out just the day before and bought fans. The fact that she was renting a place and not aware of this is a huge concern. There was also a roach in one of the rooms when we got there (it was dead and we didn't see others) and the bed in that same room broke when it was sat on. Also whoever cleaned the place weren't thorough because the tub in the master bathroom had a ring of scum around it.
That being said, Jen did respond whenever we texted her, she came and brought more fans and bought a new bed and set it up. The house overall was roomy, it isn't as close to downtown as I would've like but it was very easy to go up one block and take the local transit to down town for free. Jen did offer a 5% refund for the inconveniences which would equal to 80 Dollars, which was definitely not enough to compensate for the issues we had. When I notified her she says she spoke to the manager and that we would get 20% back from the first night and 10% from the remaining nights, she stated that was the calculated loss percentage. I am not sure how someone can calculate someone else's discomfort level but that was the final offer, It was disappointing as my first Air BNB experience.