Avoid, avoid, avoid!
After arriving at this Airbnb we realized that the check in instructions were entirely incorrect, impossible to enter and gave no indication of how we’d actually access the property. It is in a block of apartments and you need a fob to gain entry. As a result, we had to call Vacasa customer service which was out of the country due to our arrival being outside typical working hours (6:15pm).
Over the course of TWO HOURS outside in the cold and rain, multiple people on the customer support line either left us on hold for 20+ minutes then hung up, promised that someone that would be there in 15 minutes to let us in (spoiler: they were not), ignored my calls entirely or just said they weren’t able to do anything. Two hours later someone turned up with a set of keys, clearly annoyed that they had been asked to come and let us in. We entirely missed our booking at the restaurant that we'd come to Seattle for.
Genuinely terrible experience, get Vacasa off Airbnb ASAP