Jen was very responsive to all communications. She provided complete instructions for every facet of the facility. We loved being in the neighborhood, our son and his family, including three grandchildren live just three blocks away. So it was very convenient and conducive to our getting to spend as much time with them as we could. The bed was very comfortable, we slept great every night! We plan to stay there on our next trip out! The Cottage was just what we needed.