We are really torn on this review. As for the location and unit it was wonderful 5 stars. As for the customer service side we would only give it a 3. I'm putting it in the middle, to be fair.
We admittedly had a last minute check in but the only message we received said we could check in anytime after 3. Cleaning had not been done yet so I did some work until the scheduled cleaning time then had to go. We were not told when the unit was done, as was offered and requested. Reading through the reviews it looks like this is not the first time this has happened to someone.
Be sure to read all the fees and know there is another one not mentioned until checkout about forgotten items. The unit owner will charge you per pet even if you have small non-roaming cage animals (like us). That's his choice but good to know since we have never encountered that before.
Between the exorbitant fees and poor communication we have honestly never felt more unwelcome and will not be coming back. If those things don't bother you however and you have no pets then the unit is honestly wonderful.
The bed is tied with the most comfortable we have used in airbnb, the washer and dryer are wonderful, the kitchenette is fully stocked (even had a broiler pan!). Oh, if you are larger (big and tall) the shower is a bit narrow
The location despite being so close to downtown is extremely safe with a small bar and a wonderful market within walking distance. I wish we hadn't bought food and wine before checking in because the market was pretty awesome.