This was our first Airbnb experience and Michelle’s place is great, in a good location and modern. Unfortunately we got off to a bad start. Previous guest didn’t respect check out time or rules about no smoking. Arrived to a nice townhome that someone had basicallly trashed and smoked cigarettes in. Michelle was out of the country and did her best to coordinate a new housekeeper because her original service refused since the home was still occupied by previous renter when they arrived. I do think Michelle would benefit from hiring a manager to deal with issues that arise especially when she is out of the country. Once the above issues were resolved with both Michelle and Airbnb getting involved and after the cigarette smell subsided everything was fine. I do have to commend them both for trying to make things right.