Elsie was great from start to end. She was prompt to respond. Helpful in answering all questions I had. Thorough in making sure we new the the standard rules and up beat with providing us the distance to a location which we attended a conference at. The major + was the fact that the conference was 2 minutes from her place. The colleagues would definitely stay there again. Her delightful and respectful tone via email made me feel comfortable that I choose the right place. Thanks so much Elsie!