The check-in process email was very clear and provided unit access. But I never received the key fob to get building access and had to ask strangers to let us into the building after 15 mins of waiting outside.
The space itself is inviting and well stocked for the essentials. It is in a great location, easy walk to all your sites of interest. We found our lobby key fob inside the apt and we generally really enjoyed staying here.
However, neither of the 2 bathroom doors locked. One of the bathroom locks was literally lying on the floor upon arrival. We notified them and they told us, “thanks for letting us know”.
Communication could be more effective. It was always quick, but often dismissive and didn’t solve any of our issues such as when I brought up our check in issues or the bathroom Locks.