Location: walking distance to major restaurants, coffee shops, Pikes Place, and 5 minutes from Capital Hill Link Train. There is a homeless encampment across the street, but I never saw anyone and was never bothered.
Communication: Heather was always quick to text back
Room: very simple, clean, walls are thins so you may want to bring earplugs or ear phones if you are a light sleeper.
Great value if your trying to travel on the cheap!