Leela was very kind and helpful when I had questions. We did have a problem with the room not being clean when we arrived but Leela took care of the issue quickly. One thing that alarmed us was a party/band playing (full band, drum set and so on) in the loft next door. We instantly were panicked as there is very little barrier between rooms. When we informed Leela she assured us that she would get with the owner of that loft and that this is not a typical event. Said loft appears to be an event space called ‘Banana Stand’ so be aware of that and check on their schedule if you are worried about loud noises at night. Overall Leela was great and took care of the issues quickly.