We found it easy to get the apartment keys. The unit was as described in pictures. Comfortable and very clean as well as the building. We did not use the pool at the building but it is a great plus! Location was perfect near restaurants and cafes and walking distance to space needle and farmers market. It was easy for me to move with my one year boy son. We heard no much noise from outside everything was quite and made our stay enjoyable. We were very pleased and satisfied with the apartment and Sarah's communication. We definetely recommend this place to a family or any single traveler!