James was fantastic! Had a valentines day vacation with my girlfriend in Seattle and the place was exactly as expected, with a perfect location. She left her phone behind in the room and James swept the whole place to find it again. 3 days later we were back in town and decided to go through him again, and the second location was just like the first in regards to cleanliness and meeting expectations. Accommodating in regards to check in/out times and always available via phone. Great suggestion on what to do as well!