The sheets on the bed weren’t clean. This isn’t my first airbnb and I’ve never had this issue before...
I checked in with Jana at midnight as we agreed, her partner answered the phone and buzzed us in the front door. I realized the cleanliness issue about 15 minutes later and called them, and messaged them through airbnb. They wouldn’t respond and there were no clean sheets in the unit. Airbnb requested pics and agreed it wasn’t clean. Airbnb also spoke with them the next day and from what I heard she was out of town and wasn’t going to do anything about it. We stayed in a hotel that night and the rest of the week. She also refused a refund request but airbnb customer service granted me a refund through the company.
I don’t normally leave bad reviews but this was an issue that could have been fixed easily. The host ignored mine and airbnb’s calls and requests. It cost us a lot of money to get another place last-minute and wasted two of our vacation days.