Diane was very available when I needed to contact her. She made sure I had everything I needed and gave me clear directions on how to access the cottage. The place itself was amazing! The layout is really nice inside and accurately reflects the pictures online. The fact that it included wifi, washer dryer in the unit, a parking space, privacy, high-end finishes, private bath, and directv (with a ton of channels) is hard to find and made the unit feel extra luxurious. I had the perfect stay. Additionally, I accidentally broke a glass while washing it and dropping it in the sink and Diane was very understanding and nice about it...even offering to send in her handyman to help clean it up. I would love to stay here again. Everything was perfect, perfect, perfect!