Joy,
I don’t understand why you wouldn’t work with us for a positive resolution. You know you were dishonest and deceitful. Your location is a cash grab executed in the poorest way. Shame on you.
We have used Airbnb previously on a number of occasions and, while each host often presents their residence in their own unique way, we have never had an issue with the basic truthfulness, safety, and livability of the location. This listing was a tremendous disappointment as we had hoped to spend a full 41 days there. After less than 8 hours it became clear that this location was not.
Cleanliness:
Layer of dust on most shelves, refrigerator door, door frames, and window sills. Large cracks on top of the shower enclosure were dark with grime and ripe for mold. Bathroom and towels smelled of mildew. Basic cleanliness guidelines were not followed let alone COVID level cleans that host promises.
Description/Photos:
Online pictures deliberately misled by highlighting "positives" of the house (the one room in the entryway) and deceitfully ignored problem areas in the house like a squat and malfunctioning shower, undersized toilet sitting area, cramped bathroom sink, closet passing for a 2nd bedroom, and uneven floors with strips of carpeting to hide half-finished repairs. There was a band-aid covering a screw on the kitchen chair.
The description warns that people 6' or taller might be cramped. At 5'8 and 5'1, my wife and I were equally uncomfortable with my head barely passing through the bathroom door frame.
Check-in:
The email message gives directions for two separate entry instructions based on the basement or view property. Unclear instructions had us waiting in the dark while we tried to figure it out. A phone call to the host was not answered.
Communication:
Host communicated when convenient and dropped off messaging when it would benefit her. We assumed best intentions in our communication but should have immediately escalated to Airbnb. Airbnb's refund policy requires that issues are reported within 24 hours of noticing them. By trying to work things out with our host we lost most of our negotiation power. Our host knew this and waited beyond the 24 hours to respond. We won’t make this mistake again.
Location:
Listing showed as a nice neighborhood in Seattle. Was actually the Upside Down.
Value:
Because of the dishonest communication and practices we paid $1800 for a one night stay. Worst value ever.