Not having anyone at the front desk created a bit of confusion -- I was initially given the wrong room, and later a package was sent back to UPS because no one was there to receive it. It's understandable in the middle of COVID to do everything remotely but I think now having someone at the FD would be helpful. The room could have used another table and more pillows as well. I didn't realize it was basically a hostel when I booked it.