The check-in message was incomplete so I was there figuring out how to access the building. Customer Service reps were just passing around my problem among them and even told me to call the lock company for help. A person that lived in the building was kind enough to let me in (after an our outside).
The place looks great and is just as in the pictures, it was clean when I arrived and everything was working (except the air filter for the dryier wasn't clean, had to do that myself).