very courteous and responsive. the place is a cute mixture of shabby chic, industrial and contemporary. it is spacious, has a great upward view of the buildings that were mesmerizing at night from the garden balcony. we will definitely stay again if it available. parking after 6 is free on the street. there is a long staircase I worried about but it was easily navigated and not steep or hard to get up with our bags and little one. we really enjoyed our stay.