You will receive a warm greeting & is very helpful with any questions. They provide a ton of helpful info on things to do in the city, transportation & outdoor activities. Instructions are very clearly written for house rules & very thorough. Christa was quick to help me with washing our bed sheets with detergent that didn’t bother my chemical sensitivity & quick to address any concerns. I would only say that if you are bothered by the smell of cats, the first floor is strong but it does not smell upstairs & great care is taken to keep cats out of the guest bedrooms & bathroom. Great place to stay!