Checkin was easy. Susan met us at the front door and showed us to our room and other spaces. It was unseasonably hot in Seattle and our room was upstairs. Susan has a small window mount air conditioner that made quite a difference in our comfort level. Susan is a gregarious hostess and is eager to help her guests in any way she can. If I had any complaint it would be that the bed and pillows were a bit firm for my taste, but for others it might be just what the doctor ordered. All in all Susan and her Home are welcoming and charming.