It was my first time using Airbnb because I was going to be in Seattle for a month. I arrived in the midst of Julie's renovations, and wasn't able to use things like the washing machine. Julie made up for it with her hospitality though, bringing me out on two Saturdays, which made me feel like I was staying with a friend. Also, I appreciated how she met most of my requests (such as toiletries and towels) when she could. She is easy on most things, but is really strict on her house rules...so make sure u lock the door and turn off the electricity at her place!