We had a very nice time at Willow! It was convenient to the family we were visiting. This was an alternate property we were offered after there was a heating issue with our original booking. Lynne found us the alternate property quickly before our arrival date that was suited to our needs. There was an issue with the cable tv that was very quickly and efficiently fixed! Everything was clean and the beds were surprisingly comfortable (at first glance, I was a little worried). The only reason for less than 5 stars was the driveway/parking at the Willow property is not easy and very steep and angled (not unusual for Seattle). There was new asphalt gravel that had been put down and made for a little bit precarious "hike" to the front door as our car would not fit into the garage and a previous renter had not put back the garage door remote. (People, leave all remotes at the property when leaving, use the checklist!) Overall, a great experience, we will book with Lynne again!