We didn’t get to meet Diane but she was always quick with a text and put us in the hands of Danielle to get situation. Both were helpful with suggestions and tips as we needed them. Overall it’s a great studio apartment right in the heart of Belltown. Lots of great restaurants within a quick walk, close to the Space Needle, Pike Place and, if you walk down the hill, close to the Pier 66 and the waterfront. We had everything we needed and the laundry was key for us since we were going on a cruise after spending a few days in Seattle, so we could pack a few less items. It’s comfortable and very quaint!