I honestly don’t know where to begin in regards to this review. My stay was absolutely terrible for numerous reasons, & I have no idea how Chris’ unit has received so many good reviews. In short, the place was dirty, the parking pass for “free” parking was expired for 5 months, & to top it all off a pipe burst in the ceiling so people came into my unit while I was away WITHOUT MY PERMISSION & WITHOUT BEING NOTIFIED & water had leaked all around my unit. I’ll start off by saying that while I had a terrible stay, check in was easy & the location was nice. It was very close to busses & the light rail which was convenient for getting around on foot. However, the house itself looked sketchy & was poorly taken care of as your entrance to the building is not renovated whatsoever. The building entrance has cement flooring & there a cobwebs & dust everywhere. You’re right next to the laundry unit (which costs) so it’s noisy when people are doing laundry, & the walls are paper thin so I could hear every movement from the upstairs unit (you’re in a very small studio in the basement). The unit itself wasn’t absolutely disgustingly dirty, but it definitely wasn’t “sparkling clean” like stated on the listing. I guess I was the only one to properly inspect the unit before settling in, & in various corners I found cobwebs. I felt the need to wipe down the apartment before settling in, & when cleaning the stove & fridge there were spills & stains from previous guests cooking, as well as half eaten & opened food around the apartment (in the fridge & cupboards). I used a wet swiffer on the floor & was able to pick up dirt & dust along the floor which was frustrating. I then checked under the bed & found someone’s missing sock, a used kleenex, an expired bus ticket from July, as well as a large amount of crumbs, dirt, and dust. I was definitely not happy with the first impression & neither was my boyfriend. We discovered also immediately upon arrival (we checked in at 9pm since we were coming from Canada) that the parking pass for the supposed free parking listed on the amenities page expired in April 2019. We immediately contacted Chris, worried we would get a parking ticket & asking if he could get us a new non-expired pass. He didn’t reply until the morning (which was useless since we had already parked there overnight & could have received a ticket in the 12 hours it took for him to respond, again it was 9:30pm at the latest when we messaged him & we had informed him we’d be arriving at 9pm), & when he did reply he in short just said “I’ve never had an issue when I parked without a pass, I’ve also had other guests use the (expired) pass & never had an issue, but there’s paid parking a few blocks down if you’re worried. Hope this helps.” Which it didn’t since we largely chose his place for the free parking. I messaged him back once again asking for a pass since he had free parking listed as an amenity, & I felt lied to & disrespected by his lack of willingness to accommodate me for the promises his listing stated. I again simply asked for a new parking pass since it was promised on the listing when we booked his place, & his response basically stated “If you’re unhappy with the situation, I’ll cancel your reservation & you can go elsewhere.” Which infuriated me given he again had free parking listed as an amenity. I informed Chris that if we received a ticket we would not be paying for it, & continued to use the expired pass since we didn’t have another option that was practical. Not only did we have to argue with Chris about the parking situation within 12 hours of staying at his unit, but after our day of venturing the city we came back to our unit not properly locked, buckets in the middle of the place, water on the floor, & holes in the ceiling. I immediately began freaking out when I realized people were in our unit without us being notified & I had passports & electronics in the unit. I messaged Chris immediately very upset to which again I did not get a prompt reply, I had to text him for a response. He then said “my sister left a message, there was a leak in the unit above” which infuriated me given the fact Chris & I had no cellular communication prior to the incident & communicated solely on the app (again I’m from Canada, I only turned my phone off airplane mode for the sole purpose of dealing with this violation of Airbnb policy) & he acknowledged that my phone went straight to voicemail (which in my opinion a voicemail is not sufficient enough of a notice seeing as how I wasn’t aware of the situation upon arriving back at the Airbnb). Not only that, but when I then listened to the voicemail not once did the sister state people would be needing to go into my unit. No one asked for my permission to go into the unit, & when I spoke to Airbnb support they stated that was a violation of their policies. Again, when I was opening the door of my unit it wasn’t fully locked like how I had it (you have the ability to lock the deadbolt & the door handle, & for safety precautions I was doing both), they had moved my items off the floor which would’ve been nice had they not placed them in the sink, & they didn’t even fully mop up the water on the floor, nor did they place the buckets in the right spot so the dripping water from the ceiling...