Melissa was very responsive, helped us with our internet when we couldn't connect, sent down a sewing kit because I broke the button on my shorts, sent down extra towels when we asked, and fixed a light that wasn't working right away. She is a great host (and her helper, Richard, is fantastic also!). The apartment itself is more of a dorm room, so don't expect it to look like a hotel: the couch had a blanket over it, and underneath it was a bit stained, some of the fixtures are older, etc. However, the general level of cleanliness was good and I wasn't worried even though I'm often obsessive about these things. At night, there was some loud talking earlier in the night, but around 9-10pm it got pretty quiet. We didn't hear any noise from neighbors at all. Of note: this is a FANTASTIC location. All the food you could ever want is right around the corner, usually no more than 2-3 minutes away. There is a Safeway for groceries which is 5 minutes walk away. This is a central location to everywhere in Seattle. There was enough "random stuff" in the apartment (e.g. cups, glasses, ziplock bags, detergent, soap) that I didn't need to buy much. For other odds and ends we needed the Dollar store was right around the corner. I cannot stress enough how perfect of a walking location this place is. It's amazing. All in all we had a very positive experience and would recommend Melissa and this property.