Kevin responded to my request immediately and was very accommodating. Everything went smoothly, so there was no need to contact him but I felt confident that he would be right there as needed. The bungalow is a sweet little grandma cottage - simple yet comfortable, with everything that we needed (bed linens, pillows, blankets, towels, kitchen tools, etc). If you go during a Seattle fall or winter, be sure to bring slippers or cozy socks! The floors can be cold.