Susan is great with communicating with her guests before arrival. She was absent during our stay but her house was very comfortable and inviting. We were over for an early appointment at Seattle Children's. Very close to our destination with little traffic. My 2 year old son loved the set up of the second bedroom as Susan had converted it to a sitting room with a fort room for the bed. We had a blast. We will definitely be staying again off wer have more early appointments.