Chris was very communicative and was very easy to reach. He made sure the house was warmed for us and that we had everything we needed. It was a nice plus to have a stocked pantry and extra toiletries available. The place heats up nicely and parking is also a nice plus. The house is a bit creeky (built in 1901) and is definitely one that has been extensively renovated. Expect a mish-mash of old and new furniture, but overall, a cozy place to stay. One thing to note: the indoor jet tub is very large (80 gallons) and the hot water tank is smaller than that. So, if you are looking to fill up the tank in one go, expect a warm experience. It takes about 25 minutes for the hot water to "recharge."