We were flying into Seattle very late and our host was very flexible about what time we arrived. She had the key in the house and we were free to let ourselves in. We never met Errin in person, but she was on the property the entire time and made it known that we could get in touch with her if we wished. The house looks almost exactly as pictured. The kitchen was well stocked, there was complimentary K-cups and everything fit our needs quite well. Errin also provided shampoo, conditioner, body soap, etc. She also had a ton of brochures on things to do in the area. The bed was so comfortable! My fiance and I are average size people; I can't imagine a larger person being comfortable in the loft area. The only aspect that I was disappointed with was the cleanliness of the house. The house was very tidy but details like cobwebs and fresh towels under the dishes were overlooked. Off street parking was also tricky at times. As far as Ballard, we both preferred Ballard over Seattle. My fiance and I are more outdoorsy people and the city life isn't for us. Ballard had some excellent restaurants and was close enough to the airport.