First, the apartment complex itself is extremely run down. Parking was near impossible. The apartment itself was so run down that it looked dirty. The walls were so thin, you could hear EVERYTHING. This includes conversations, showers, and toilets flushed from the next unit over. For the price paid, the unit was certainly not worth it.
I visited Seattle for a volleyball conference and ended up tearing my ACL on the first day. This unit is up 2 flights of stairs with no elevator. I made it up the stairs that evening (barely) and it became clear that I wasn’t going to be able to do it again. I messaged Melissa and told her about the emergency, including an offer to see my medical papers from the ER. I asked her if it was at all possible to refund one night so that I could go to a hotel with an elevator. She NEVER responded. Not even to say that she was sorry that happened to me, but a refund wouldn’t be possible. I found her lack of empathy to even warrant a response incredibly rude. I would never treat another human like that. I ended up going to the Silver Cloud for my final night, paying an extra $210. The room was WAY nicer than this condo, and they went above and beyond to help me, as this was an incredibly difficult time for me.
Overall, the quality of the apartment, and the character of the person wasn’t worth the money. I will for sure be staying at the Silver Cloud if I come again.