We had a little difficulty getting our August Lock to work, but Connie came to our rescue and unlocked the door, letting us in. We were so grateful. It was as pictured, very welcoming to us. It was appointed well, so we didn't have many worries. We really enjoyed our stay, every night after our convention it felt like we were returning home. I don't miss staying at a hotel and all the noise and parties. So this was quiet and ideal.