Location is good, the parking spot was great to have, beds were ok, but...

They failed to tell us about the washing machine being broken, so we ended up with clothes in the wash cycle for > 4hrs while out for the evening, ruining a number of them. They were aware of the problem. Things break, I understand that, and replacement/repair can take time, but they failed to tell us. Also, the large wardrobe in the bedroom is not functional for storage, no shelves.