Rob and Nadia were easy and pleasant to communicate with. Unfortunately, our stay was uncomfortable because the home was freezing. There was a problem with the heater, which Rob came to fix a few hours after we checked in. But, the heater went out again, or turned off, in the night and my 1-year-old was up at 3:30am freezing and crying (his poor nose was like an icicle!). I also had a hard time sleeping in the cold rooms - yes, I tried both rooms! I understand the heater for the upstairs unit and downstairs unit are attached in some way and the heater could not be turned up above a certain level but I wish that was disclosed up front because it was absolutely too cold for a baby to sleep downstairs. Other than the heat, the place was comfortable enough for a one night pass through town on the way to SeaTac from Vancouver. And, the hosts were responsive and kind. I just wish we hadn't been so cold the whole time!