LISTING IS MISLEADING AND NOT SUITABLE FOR LARGE GROUPS.
I recently hosted a business retreat at The Campus. I invited 12 of my business clients to join me at this house, as it was specifically marketed toward this kind of event.
Upon arrival, we found the condition of the house to be poor. There were multiple bags of trash in the front yard. We texted the host about this and never heard back.
Inside, the walls were banged up, furniture was stained, blinds were broken, the area rug in the living room was tattered and people kept tripping on it due to its poor shape. We were embarrassed to have our clients from all over the country arrive to these conditions.
After our first night, a handful of women were out having coffee and journaling on the deck at 7am. A neighbor came over and berated them for being too loud (they were just having light, casual conversation). They were shocked by her behavior, but remained respectful and apologetic.
Shortly after the neighbor's visit, we received a text from Lynne that this neighbor complained to her and told her other neighbors were yelling out the window at our guests. She also claimed that my guests were rude to her and yelled at other neighbors. My guest could not have been more polite to her. And we never had any communication with any other neighbors, nor did we hear anyone yelling out their windows.
We immediately responded to Lynne's message, explaining the situation and apologizing for us bothering the neighbor even though we felt we had been reasonable in our volume and very kind when this neighbor aggressive in her interactions with us. We went on to say we would not use the outdoor spaces moving forward to make sure there were no more issues.
Lynne said that our explanation was not sufficient and gave us ONE HOUR to vacate the property.
We had to find a place to relocate our entire event immediately. This was extremely frustrating. But we remained calm and professional in all our interactions with Lynne. She was consistently rude and belittling in her messages - a far cry for the public persona she portrays in her interactions on this listing.
We moved to the Holiday Inn on Dexter and they could not have been more lovely and accommodating. They were able to provide rooms and an awesome suite for our the rest of our business retreat. Their customer service was top notch, which was so refreshing after our interactions with Lynne.
The bottom line is that this listing is misleading. This house is very close to 5 neighboring houses. Use of the deck spaces that are widely promoted in this listing should actually be prohibited out of respect to these neighbors. The neighbor on the south side is especially sensitive to noise - even casual conversations. If you can't use the outside living space, there is not much room to host a large group in the indoor living space. The only living room has seating for 7, which is problematic if you're hosting a retreat for a larger group. On top of this, the house does not represent as it did in its photos.
Our experience was disappointing and frustrating all around. We are filing a formal complaint with Airbnb over this situation and they have been extremely nice and sympathetic to our situation and the poor treatment we received from Lynne and her neighbor.