Melissa was very fast in responding to any questions I had. The room was nice and clean, simple but comfy! Also a short walk to many restaurants, bars and shops. The building is older and there is no elevator, so you will have to walk to the third floor but we did not mind at all. She accomadated the fact that our flight came in late and we didnt get to our room til about 11pm. Otherwise I would stay here again!