I’ve stayed at numerous AirBNBs over the years and have never felt the need to write a bad review.
First off the location is great. Literally less than five minute walk to the Climate Pledge Arena.
The main problem with our stay was how hot the place was. There’s a window AC unit with a hole cut in one of the windows which seems like plexiglass. IT WOULD NOT STAY ON. I tried tapping it multiple times and it would constantly fall off.
When my group came back from the concert it was roasting in the apartment. It became so hot one of my guests left in the middle of the night. We even went down to the parking lot to sit in the car with the ac blasting. We hardly got any sleep that night.
Brandon was communicative until he wasn’t. I messaged him after our stay about our problem with the AC and got an automated message back. I decided to send my message again complaining about the AC and didn’t receive any message back. You are also are asked (by an automated message) to text his cleaners once you check out. I find that ridiculous.
The key lock box that you use to check in will not lock at times. The place wasn’t very clean either. Dust in multiple areas and hair on and inside the toilet.
If Brandon would’ve made any attempt to communicate and accommodate the problemsy we had after our stay I would’ve been more understanding. Instead I got sent an automated message asking to give him a five star review.
Next time I’ll be choosing comfort over convenience.