Jessie was very easy to communicate with. There was a bed issue before we arrived due to another guests' stay, but she was super helpful to find another alternative and offered to adjust our fee slightly. We let her know at the time of our arrival about some scratches we saw, and she was very friendly and easy to work with. Our team was in town for a work event and the space worked great for 5 of us to each have some space. yet be together. Thank you Jessie!