Emily's place is located in a great area, it's close to coffee shops, restaurants, and grocery stores. She responded in a timely manner and was always polite. However, we had several issue with the apartment itself. First of all, It is an old building (which we didn't know), so the water pressure for the shower was lacking, and the sink in the kitchen sputters every time we turn it on. So it seems like there are some water pipe problems. It would have been helpful to know about this issue prior to booking. Second, the key is located in the back alley. Since we checked-in in the evening, it was already dark out once we arrived, and the alley was poorly lit. Lastly, the noise within the apartment was pretty bad. We were able to hear the folks directly above us every time they walked. Overall, the apartment was clean and it did have generous lighting. Emily did reach out and offered us a small refund for the inconvenience, and we appreciate that.