Location was great! Close to Pike Place Market and other great places to adventure to while visiting Seattle. Room was average for the 5 of us, however word of caution booking with Vacasa and this stay in particular. When we arrived we were shown to our room which was amazing! It was a close layout to what was shown in the pictures as it had two rooms and two floors but seemed much more upgraded. We appreciated this as we already had our original stay cancelled by Vacasa the day before we left for our vacation. They rebooked us for a new place. We unpacked our bags once in and began to unwind, only to get a text 10 minutes later that said, we had the wrong room. The representative showed up to the door and let us know that he needed to move us. He led with "Say goodbye to your amazing view" and showed us to this stay which was hard to appreciate after seeing the first place he showed us. Not only did he not have any emotional intelligence to understand how we felt and empathize but he didn't even apologize for moving us across the building or having us move our car from one building to the next. Seems like he was rushing quite a bit as on the way to the garage to move our car, he let the door close on my face. Terrible experience with their customer service. I attempted to reach them directly and got no response so clearly not interested in ensuring your satisfaction.