Rob, was very accessible. We only had to communicate thru text, but he was very helpful. We had an issue with noise coming from another unit, he got right on it. We loved the penthouse place a lot. Spacious well thought out. Coffee is a must for me, he had 2 kinds to choose from, in a little coffee pot, instead of the Kurig, which I liked better! Area very safe, lots of shops in walking distance! FREE parking was another reason I picked Robs, it's hard to stay somewhere without parking free! Bikes were on a nearby corner ready to rent thru an app! Greenland had become one of our favorites when visiting Seattle! We would love to come back!