Our stay was scheduled at 4:00 PM so we arrived at that time. We walked in to a woman laying on the floor (host’s sister). She claimed to have been sick, and that her boyfriend was on his way to finish cleaning up. An hour later passed and was told that it would be an additional 10 minutes. We ended up waiting for little more than two hours. we were Never notified of this issue. the fact was, that it took more than an hour to check in. We messaged the host explaining what had happened. He was unaware of the issue going on. He apologized and offered a refund. We agreed, but he ended up changing his mind and decided to not follow through with his offer.
Prior to arriving to the apartment, we had been backpacking all over Seattle so we were exhausted and wanted to rest. The unexpected wait time was frustrating. It would have been commendable to have had our time considered and valued - therefore, following through with a full or even partial refund.
Days later, his claim for not giving us a refund was that per his sister we only waited an hour and that we stayed the night.
We didn’t stay elsewhere because there was no time to book another place. The plan was to stay just two days (and one night). He was aware of our decision to stay so he should have mentioned that if we stayed there would be no refund instead of making us believe that he would follow through with his word.
Despite the issue, we made the best of our stay. The place was cleaned and looked just as pictured. We will not be booking here again.