AirBnb Feedback
Positives:
So happy that the kitchen has been updated in comparison to the photos that existed online, at the time of my booking back in October. It was much cuter in person.
Plenty of coffee filters.
More than enough travel size shampoo, conditioner, soap.
Comfortable dining room chairs
Very comfortable night slept through the night.
Lots of cups, wine glasses, coffee mugs, plates, and cutlery.
I appreciated how many things here were new kind of like the shower curtain, and other items you can tell it’s a newer rental.
Negatives:
Homeless people hang out behind the building and the dumpsters are dug through so trash is all around the grounds.
This entire experience felt just like a hotel and the purpose of Airbnb is that you have an experience that doesn’t feel like a hotel. This is a corporation and I dealt with probably 12 individuals heading up to my stay, and while they respond very quickly, they respond in a superficial/cookie cutter, and uncaring way we’re nothing gets done in the end.
Not having any flexibility regarding the check-in like I do at other AirBnBs. I only asked for a 1 hour early check-in, so that I could get to a business meeting, in order to drop off items. I couldn’t be accommodated.
They hire random individuals to greet you on the curb. my text message said someone said Doug would meet me, however that was misleading because the one they selected for me, Brian, was rude before I even got to the flight and started to stress me out and text me and changing plans while I was still on the airplane tarmac. Likewise when I arrived at check-in, he appeared to be an unkempt, scruffy individual. Again, at 11 am, the day of check-in, he tries to her me to come early after the main office says there’s no early check in allowed. By then, I already had other plans. I told him I’d be there at 5:30. Then just before 5:30 he started texting me asking if I was showing up. It’s as if he was trying to get somewhere else and sure enough when I arrived he said he was trying to go somewhere else. Stressed out during the check-in as well.
Once he left, when I asked him, via text, a clarifying question about the garage door, he responded with attitude and exclamation points. “Use the key fob!”
I also believe the washer and dryer falsely advertised there is no washer and dryer in this unit so be forewarned that you might be on the 14th floor and might have to go use a communal washer and dryer I’m unsure, but there wasn’t one of the unit.
Inventory:
Left with five sheets on the paper towel roll, and nothing else in stock. When I reported my concern nothing was done.
Reserved the flat for 4 people, 5-nights. One would think that each person should at least have three towels each, so they can have multiple showers over those five nights and change out towels for good hygiene. However, in the condo, they only gave us 4 bath towels for that entire stay.
Not enough coffee for a 5-night stay; ran out. Had to go out and buy more.
Not enough toilet paper doe a 5-night stay; ran out. Thank God I brought an extra role from Arizona.
Some of the washcloths; the blue ones, were so new that blue dye was coming off of them in the shower because you washed your body with it. Can’t help but think that’s and safe.
Hair found in the sheets, and on the faux wood flooring as if it wasn’t cleaned thoroughly or maybe the hair got onto the sheets through the use of the public dryer.