Vince was great and very quick to respond and make sure we had everything we needed. The location was great for us. Unfortunately that's where the positives end. The unit is not kept up to the quality level it should be for what we paid. Some places didn't look like they had been dusted in years (i.e. fridge, lighting fixture in bathroom). The carpets were stained all over the place. Chairs were stained and tattered. One of the shades was damaged so much it couldn't be lowered. A wall by the window was damaged and poorly repaired. A vent cover was burned and melted. Thankfully these are all fixable but they definitely made our stay less enjoyable.