We didn't get a chance to meet Pam and only briefly met Patrick, but our stay was great. Pam was readily available to contact and was quick to respond. The place was clean, comfortable, and nicely decorated. You can tell Pam and Patrick put a lot of thought in to their rental and everything we could have possibly needed was provided. We had rented a car and the location was perfect. We were able to get everywhere we wanted within minutes. Would recommend 100%!