We didn't get to meet Matt and Jess as they were gone during our stay but they were very helpful during the booking process and left their contact information for us in case we needed anything while we were there. The space worked well for the four of us (4 female friends on a girls trip), and was well located just far enough outside downtown Seattle but with easy access to transportation and the major highways. Everything looked exactly like the pictures and was very clean. Overall this was a great place for our first airbnb experience and I'd definitely recommend it for anyone looking to visit the area.