Kathleen is super quick to respond to ANYTHING and she is warm and thoughtful. She has lots of extra items like shampoo and body wash around in case you forget, and there is even a stackable washer and dryer. She seems like the kind of person you could easily have a cup of tea with! We were here for two nights and drove into the city, a quick drive, multiple times, and used this as our base. I was a little worried about how far it might be from the city center but it was very close. Parking was easy, as was check in and out. We never saw Kathleen, but I know we could have if we needed to! She is a great host!