Cannot recommend this company. Before booking I contacted Lynne asking how far the property was from a particular address. She either lied or made it up and said it was 20 min. AFTER I booked and got the property address, I did a g. map search and it was actually 45 min away, which was farther than I wanted to be. Within 5 min of booking, I requested to cancel, but was not allowed to do so without being hit with a severe penalty. Booking was for $2700 but only was getting a refund of $525. I reached out to Lynne and she didn't have the courtesy to even respond. It was radio silence. I reached out to AirBNB who also was less than helpful. Not sure why Airbnb even has a customer service as they are all useless and can't resolve any issues. Again, being a non-profit, we couldn't afford to take the hit in monetary loss, so I reached out to Lynne again requesting her to "allow me": to rebook so we wouldn't lose the money. Surprise....Surprise she immediately responded saying "Please rebook and we will refund full amount of the first booking." So kind of them to not double charge!!! So I did rebook, but only because the company FORCED me too. SKIP THIS COMPANY!