As a Black man who is 6’4”, I immediately felt uncomfortable upon arriving at this building. A woman who I assumed lived here waited, holding the door, while I followed the instructions to come into the building. I knew immediately that this was not the environment I wanted to stay in. None of the check-in information listed to actual unit so I had to look through a number of pages to find the info. While doing that, another person looked at me with suspicion as though I wasn’t supposed to be there. Upon checking into the unit, I realized that some of the photos were misleading and the place was not clean to my standard, given the health crisis we are in. The hosts was very unhelpful with my dissatisfaction and encourage me to figure out how to get a refund. When I shared my concern about the tenants, it was dismissed as thought it was impossible. Because I felt extremely uncomfortable, I videotaped my experience and share some of the footage with AirBnB. They advised me that I would be re-book but I never heard back from them about re-booking and ended up paying for 2 days without a reimbursement. 14 days later, I’m still waiting. It wasn’t necessarily the hosts fault but they were not at all sympathetic or helpful. They knew I never stayed there and continuously sent me pre-typed messages about my experience. This was all so disheartening and I am still awaiting a resolution. This is a great location and I’m sure that others will enjoy. They need to not use the word lofty and use “full kitchen” more carefully.