From the time we booked the place, Gayle was very friendly and always quick to respond. Everything from check in to check out was streamlined and simple. The place had everything we needed for a relaxing girls weekend away. The only complaint was that the sofa bed was not comfortable. I ended up putting the mattress topper on the floor and then I slept much better. Remember that it’s the city so if you are used to quiet while sleeping you’ll definitely want to utilize the ear plugs Gayle provides and I also ended up using the fan to help drown out the noise. Overall we had a good experience.