Our hosts were prompt with contact - and with help (the keypad door opening system didn't work, but they responded very quickly and all was fixed!). The location is great for anyone like us coming on the Light Rail. We arrived at Sea-Tac airport (which is enormous and a bit of a nightmare for us as 1st timers!), but once on the Light Rail, we had a smooth ride to Capitol Hill, and a wheeling our bags downhill experience to the apt!. The location is great - in an interesting neighborhood with a great grocery store (among other places) within a 10 minute walk.