It was easy to work with Carrie. She responded to all my messages clearly and promptly. We loved the location; the only negative side was that it ws in the middle of December, so we couldnt Walk around in the lovely neighborhood s much as we would have liked, due to the cold temperatures. But, it is a great neighborhood, we even offered to help jumpstart a neighbor's car one morning. It is really a neat community. The place was really spacious for two people, and the kitchen was really nice as well.