Joel and Andre were exceptionally thorough so the check in process was a breeze, which was appreciated since we got in late. The unit we stayed in was clean and comfortable and felt "homey". The neighborhood was in an excellent location for two people who have never visited the city before; we were walking distance from downtown Seattle, as well as the surrounding neighborhood hot spots. Joel and Andre were very prompt in replying to any questions we had, and always made themselves available to us. I'm so glad we decided to try AirBnb instead of a hotel because the customer service felt "personal", and we were so lucky to have such great hosts our first time around.