The host, which was a manager/rental company, was very responsive. Something happened to the originally planned rental, but they were able to put us in a slightly larger unit compared to the one we booked. There were some issues like the wifi not working at first, but the contact was very responsive and it was fixed quickly. The location was in a nice and quiet neighborhood and there were stores and restaurants in walking distance, but the hills were a little tough to navigate. Overall, it was a very nice stay despite some initial shortcomings at a very reasonable price.