The Airbnb was clean and exactly as described. It was also very easy to check in but why the low stars? When I arrived all the windows were left open to leave any creep to sneak in. Also multiple windows were not able to be locked. That is a huge safety concern especially as a tourist in a city that they are unfamiliar with. When I told Chris about the situation and how I had to put a cutting board in the winow they didnt offer any immediate solution. Just claimed they were out of town and would check it out when they got back which would be AFTER my stay. Then when I asked for a refund because I wasnt going to stay at a home with my kid that has unlocked windows I was asked to finish the discussion in the A.M. Did Chris reach out? Yes but no more after I asserted the conversation be held on the app through messaging. Good house but unsafe and host did not care. At least they got their money for a stay that didnt happen. Love it.