My sister and her husband traveled from Korea and I made a reservation for them at Louis&Kevin’s place. Her bus schedule got delayed so her checkin time got delayed several hours as well. Louis&kevin kept checking her schedule with me, made sure they were updated, and ware really fast on replies. She later told me they were really nice and made her feel really comfortable. Additionally, she said the bed was extremely comfortable and she had such a great sleep there. Definitely this is one of the best airbnb experiences she&I had. Highly recommended!