BE WARNED. Vacasa is the worst, most heartless company I have ever dealt with for customer service. My wife and I booked a stay with one of their properties because our 1.5 year old daughter was having surgery at Seattle Childrens. The surgery got rescheduled at the very last minute due to our daughter getting sick and being unable to go under anesthesia . I called and spent over an hour and a half on the phone with the company trying to reschedule our dates. The lady who helped me was great, up until she submitted the request to her supervisor and it was denied immediately. They told me that they wanted me to cancel my reservation so they could rent it out again since we weren’t going to be able to travel to Seattle. But they REFUSED to give us any sort of refund or even allow us to just use our payment as a deposit on different dates. As a young family who is watching a growing stack of medical bills for our daughter, getting stuck with another $1600 bill for something we couldn’t even use was just insult to injury. We will be telling everyone we know who is looking for a place to stay, about this experience booking with Vacasa. After this single, telling interaction, we know how this company works and what it values. Definitely not the customer. Just $. The biggest mistake we made was renting a property from Vacasa and not from a private party listing. I hope the $1600 you got from a young family who could’ve used that money on medical bills our reservation was worth it. Because every website that accepts reviews, every person that asks, and any friend looking to hire a property manager is going to hear our story.