Host was good at responding promptly. The only issue I had was there wasn't an A/C on 2 very hot days and I walked in to an oven upon arriving. The heaters were on? When I tried turning them off, the thermostat literally fell off the wall (very old) and the heater wouldn't turn off. The host ask me to turn off the heater breaker and upon doing so this fixed the issue. It was a bit frustrating having to bake until the fan and open windows cooled things down. Otherwise, dollar for dollar it was worth it.