Ben is a responsive and gracious host. His unit is in a decent location, has a lot of tech amenities, and I'm sure could have been a good experience for other guests. However, when we arrived it had not been cleaned properly. We found stains and hairs on the bedding, hairs on the toilets, food residue all over the fridge, grease all around the stove. Clearly the place failed to adhere to the standards set out for an "enhanced clean" Airbnb rental. Moreover, it failed to live up to our expectations.
I am surprised that our experience differed so much from other reviewers but we decided not to stay here. I would not recommend this place to others based on my experience.
That said, Airbnb and Ben refunded us our money without drama. I appreciate that.