This was our first time using this service. The place was as described. Kathryn and Tom greeted us when we arrived. They had also written a nice welcome message for us. They were very thorough writing down all the information we would need while staying there. They even provided snacks and breakfast food. The kids loved the granola! The home is older so there is a musty smell but if you use the dehumidifier it takes the smell away. Also the bedroom slopes which can be unnerving if you forget where you are when you wake up in the middle of the night. The location was perfect for us as we were there to drop our daughter off for graduate school at University of Washington. It is also very close to easy access to downtown. The home is near a park which was nice to walk through after a long drive to Seattle. The neighbors are also very friendly.