Notes
This was my worst Airbnb experience ever. The place was dirty and looked like it was not clean before we arrived because there was hair on the floor and the bed, food in the fridge, and the bathroom sink was clogged up with tiny rocks, debris, and hair, creating a hazy layer of dirty water not draining down. Feeling uncomfortable of how uncleaned the place was, especially with a COVID surge ongoing, we messaged the host immediately and left the property within one hour of checking in. It was really unfortunate because we did like how the place was set up and the location was really convenient.
The host was unresponsive when I messaged them initially, but after I sent an official refund request, they responded almost immediately and were discourteous, unprofessional, and passive-aggressive. They quickly told me off to contact Airbnb, so I said "Thank you anyway, I will work with Airbnb". I thought that would be our last communication, but they continued to message me and harrass me, saying I "enjoyed myself" in their property, putting words into my mouth, and simply ignoring what I tried to tell them in my messages.
It didn't stop there. On the date of our original check-out, they sent me a damage request over $1000, falsely claiming damages that I did to their property (which I never did because we could not have left the uncleaned place fast enough.)
I will never stay with this host again and don't recommend them with anyone, because I wouldn't want you to potentially have a similar experience. If you choose to stay with them, it is best to record videos of entry and exit for your own safety and peace of mind.