Emma was wonderful to work with...she responded quickly to the questions I had. We did have an issue with the cleanliness of the linens, but she set in movement a plan to fix the problem right away. I think it is always difficult when an outside cleaning agency is used, sometimes the attention to detail and timing for the guest is not ideal (they showed up with new sheets the next morning a half hour earlier than I had said to come--so I had to scramble to leave). But once again, Emma shared in my frustration and worked to fix the problem. So overall, a good experience. Grateful for Emma's kindness and hospitality.