Due to airline delays, we arrived at the townhouse at 2 a.m. There were many sets of icy steps down to the townhouse which should not be too much of a problem to a very able-bodied person any time other than the ice storm which chose our visit.
Though we had issues with utilities (gas for heating; water) when we arrived, the owners were extremely responsive even in the middle of the night! They gave good instructions, were very kind and apologetic and had the problems corrected as soon as possible. They remained in close contact and offered assistance with temporary shelter.
The place is very neat and clean; the kitchen appliances were new and spotless and the bathrooms were very bright, clean and comfortable. The towels and linens were clean and comfy. The TVs were large and smart!