Ella was a nice host. She communicated quickly to our messages and was respectful and polite. However, not sure if our luck was down, but our experience was anything but good.
Upon arriving, we noticed a very strong odor in the room. I'm quite sensitive to smells and the whole apartment smelled like body odor every time we came back in. Both my partner and I were uncomfortable until we got used to it.
The biggest problem, however, was the temperature. We noticed upon arriving that the thermostat was cranked to 90F, but the room and floor were freezing cold. There was a white AC unit, a fan, and a small space heater provided, so we kept the heater on at all times and the room still remained cold (it's winter). We asked Ella if the thermostat was working, and she said it was, and to reset the vent if we needed to, but the instructions were unclear and there seemed to be misunderstandings. We were left freezing the whole day and night, thank god we brought extra blankets.