Bill and Jimi cared about our experience. REALLY CARED! They took the time to make some personal touches that made our stay extra special. Their transparency and proactive communication is beyond anything I have ever experienced from any vacation rental. They also take cleanliness very seriously. As we walked into the unit, I could tell it was freshly cleaned. It smelled clean (not because of an air freshener either!) and was actually clean. I had white socks that stayed white! Parking and check-in instructions were super clear. I admittedly did not do a great job at reading the parking directions. Really read them! They are very clear and exact! The unit itself has a wonderful, open space that is great for a small family or small group of friends. Plenty of room to spread out. Lovely high ceilings. Thick walls. We never heard our neighbors. Never heard doors open and close, or water running in the other units. Highly, HIGHLY recommend. You will not be disappointed. Worth the price.