First off I want to say, overall this is a really beautiful space, elegantly decorated, right on the water, nice safe building, bed super comfortable, really clean etc. The rest may not have any relevance to your staff but it did for ours. I booked it for a weekend birthday, romantic surprise for my hubby. My two main criteria were a) on the water, and b) working fireplace. I indicated such on reservation and said that if fireplace was not working, we would look elsewhere. Host says she verified it was working before we came, but it did not work for us. There were no directions or manuals either to help troubleshoot. When I did inquire, at first the responses were pretty vague - I just wanted something very specific -e.g., step one do this, step two do this, if this doesn't work try this. It took a while to get there. By then the evening was done -- no fire. Host did offer to come by next day, but honestly we have two days together and the last thing I want to be doing is logistics on repairs. We tried again second night with no luck. So, was just a bummer because we had specifically booked for that - I think if I was hosting I would have been a lot more focused on making sure that one key element worked for my guest right off the bat. In addition, the place was beautiful but seemed a bit neglected - e.g., towel rack was broken when we arrived, some of curtains were off their rod hooks so they hung a bit askew, there were no dishwasher tabs but request was to run dishwasher, a couple bath towels but no hand towels or washcloths, kitchen is very sparse. Would not want to spend an extended stay there. Washing machine latch did not work -- we tried to run laundry but couldn't. I think with 2 hours of a handy man, 1 hour of creating some welcome manual with instructions, and ordering some additional items in stock this would be an easy 5 and we would come back repeatedly, as we have family in Seattle. I think we will find our new "go to" at another location. But, if you are going out and eating out every night, don't need these amenities -- it is a really perfect location and beautiful.