We were very happy about the location of the appartement that is really close to the convention center and easily acceptable. We learned later that a lot of other appartement in the building are also rented. The bed in the room is really comfortable!

Joel is very responsive and quick to accommodate. We had some issues with missing items (pillows, wrong fitted sheet) and it was resolved quickly and we were also reimbursed a little bit which was nice.

The main issue we had was with our luggages . Two of us decided to leave our luggage in a special safe for the last day and it was very easy for us to add this to our initial fees. But when we got back, someone had open the safe (even though we closed it and made sure it was closed!) and could have taken anything there. One lady was there and was cleaning things and she did open the safe next to ours but she seemed unsure about the code and kept inputting new ones... I feel she did open our safe too but when I complained to our host, I never heard back from them. I guess it did not matter anymore since we were no longer paying customers. This was a bit disappointing.