The hosts are very kind, friendly, and responsive people, which I really appreciated. Unfortunately our stay was not as clean/comfortable as was depicted in the other reviews. However, when I shared my concerns with Kristin, she was very prompt and kind with her responses and also gave me a partial refund. She informed me that this was a result of a new cleaning service which she is no longer using. Check-in and out was easy and convenient, and location was quiet.