Javier contacted me on time to check about my check in time and send me email package with phone numbers to call if I had check in issues. I had informed that I will arrive by four pm but I couldn’t be there till 5 pm due to traffic and some delay. The lock code that was provided didn’t work. I called javier Soniya and friend Freya who has keys and their number listed on welcome email. But I couldn’t get hold of anyone. I sent messages and left voicemails about lock code not working. I also called airbnb that told me to wait for an hour while they resolve the issue. It was a hot day and we needed to use rest room. So we left to go to public park to use restroom. I didn’t hear from host or airbnb for over an hour. Decided to cancel the booking as it was getting late in the evening. Airbnb promised to give me 30 percent discount on another booking if I can find with similar price point. Which I did but airbnb also failed to get back to altogether with any discount code. And failed on their promise. I ended up going to a hotel with a swift check in service and chose to spend money there due to issues with host and airbnb both.