This is a Karen y'all. I didn't feel welcome or safe staying with Sabina-- Airbnb agreed and helped me cancel the booking.
When I booked, I specifically mentioned I would bring my certified service dog. Airbnb's policy does not require guests do this, but I did it out of respect. She didn't respond with any welcome msg. I had to follow up 48 hrs before my arrival and she replied by giving me grief for bringing a "pet". I told her that by the ADA regulations and Airbnb's policy, a service dog is not considered a pet. She then rudely insinuated I would be unable to prove I need a service dog. I replied with the several tasks that my dog performs for me, but given her tone and clear discomfort with us staying, offered that she could cancel our reservation. She then insisted that my disabilities were not disabilities but refused to cancel the reservation on her end because she wanted my cancellation charges.
It is absolutely unacceptable she thinks she has the right to judge anyone's disabilities. The ADA is federal law that defines what a disability is and it certainly isn't within one random Karen's purview to decide what qualifies as a disability. How could anyone possibly feel comfortable staying there after this host's horrible and inhospitable attitude?
Airbnb is supposed to be about community, but she's clearly more interested in profit than actually being a welcoming host.