Overall, a bad experience since this unit is being remotely managed. Our issues took forever to resolve, and although the host was somewhat responsive (within the hour), they were not helpful and obviously were not very familiar with the specifics of the unit. The power was out for half of the unit for over half of our stay (2 out of 4 full days), and the host did not offer any sort of refund. When we arrived, the front gate was unlocked due to a faulty lock, but the host said that it was 'working as intended'. We went out for a day and came back, and the gate all of a sudden locked and we were stuck outside in the snow for 40 minutes when we just wanted to sit and eat. The host was unhelpful and gave us instructions for the front door instead of the outside gate. The only positive experiences for us were the cleanliness of the bed, location of the unit, and available laundry units. Again, the host is not on-site to help with any issues, and resolves issues through your inbox.