Very responsive when we had any type of questions. On time to give us our keys and garage remote. We had 10 people stay and we didn't feel on top of each other all the time. There were enough beds for 3 couples and 4 singles. The location is amazing. We were able to walk to a lot of things. Pike Place Market is a .4 mile walk. If you have a group of 5 or more you might want to stagger your shower schedules. We ran out of hot water after the 3rd or 4th short shower.