During the COVID-19 outbreak in WA (and the rest of the country) people were being warned to not travel into the state, the events we had tickets too were all cancelled, etc. This entire situation was out of anybody's hands, otherwise we wouldn't have asked to cancel, something we've never had to do before in the many years we've used Airbnb. The host would not respond to our request for a full refund. 3 of our 5 people traveling could not go into WA. As days went on, the matter got worse as the world watched the outbreak takes lives, jobs and wreaked havoc on daily living. Instead of being a decent human during these times, the host ignored our polite request for a full refund, dropped out of the conversation and took our money! Now we wait for Airbnb to sort this.