This was only my second time renting an Airbnb and unfortunately it was not a good experience. I chose to rent a house instead of a hotel during Covid ( I made the reservation early in the year) to keep things, which I thought would be a little safer. Anyway, communication was fine with the owners and the listing had great reviews. Unfortunately, the house was less than desirable, so we felt we couldn’t stay. There was a big problem with deferred maintenance. Linoleum was coming up in the kitchen, cabinet doors either not closing or falling off. Backyard not as pictured and definitely not a relaxing place to sit. Dishes were in the dish drainer, piece of the wall was coming off where door stop was and it definitely had a smell that with all the windows open, was not fresh. Yes, they left snacks for people which is a sweet gesture, but some of the items could be touched by lots of hands. Kind of gross. Not that I had to eat, but makes you feel like they don’t really understand cleanliness. We decided we couldn’t stay, so we booked a hotel. I ended up asking for one night of our reservation back and they gave me 100 dollars. I did only ask for that amount at first, but decided that because the amount I had to pay for a another place, that it would be fair to ask for one night. They didn’t want to do that, but I later found out that they rented the house on that second night anyway, so they made more money because of me leaving. Maybe I’m picky, but it is my opinion that Holly and Matt could do better. Yes, they have great reviews, but it won’t last if they don’t clean it up.