We stayed in this Airbnb July of 2022. The Airbnb itself is spacious and well supplied with anything you could need. It has a concierge downstairs with locked doors and is within walking distance to most tourist attractions. The three stars is for customer service. We booked this for 5 people, thank God only two of us were able to go. Our first full day in the city, we returned to our room and a huge humidifier and 3 fans. I understand that things happen, but we were not contacted to let us know people would be in our room. We contacted the owner, he said there was a water leak and that we could maybe turn it off to sleep, but he didn’t want the walls to mold. Maintenance people had to access our room every day. They knocked, but because of the noise level, we were unable to hear until the key was turning in the door for them to come in. The machines were supposed to be removed on Tuesday morning, but instead a duplicate set was put in the master bedroom. They drilled holes in the closet to allow the air to circulate and asked if we could keep the door closed. When we returned that night, the master bedroom was 82 so I slept on the couch and the next night, we shared the second bedroom. We were not upset about the water leak, things happen. The maintenance people were professional. What was upsetting was that we were never contacted by the owners to see how things were going, if they could help in someway, or offer restitution because we were only able to use half of the Airbnb. (The owners had no idea that only two of us were in the unit instead of 5) Maybe they were unable to reach out, but where I come from, people back up their product, especially when you pay that much and that just didn’t happen here.