Heather's Ballard Cottage was very cute and welcoming. There were complementary beverages and info cards. Though the space was small, it was adequate for 2 adults and a baby (and baby paraphernalia). I was impressed by the hardwood floors, the bathroom fixtures, and the dishes and silverware available. The fold out bed is very soft, but saggy. One thing that could be mentioned on the website is how the cats are sometimes allowed access to the room. We didn't want them inside because of the baby, but we let one inside at the very end. It was very friendly, but it tried to examine all of our luggage and eventually settled onto a pillow! This could be an issue for people with allergies.