Upon first communication I was very excited to stay with Laura, but after arrival I did not feel welcome. Laura was very snippy when communicating with me. Additionally the notes on the reservation were not up to date with the actual reservation. For example, on the reservation it stated that her son was not living on the premise but her dog was, but when I arrived, her son was definitely in residence. Laura was having wifi difficulties when I arrived, and I had to walk down to the Broadway cafe to use theirs. My final decision to cancel my reservation with Laura was due to the fact that she couldn't find keys to provide me for the front door nor for the room that I was staying in. Laura was very accommodating in providing me with a full refund. For anyone reserving this air bnb, I recommend LOTS of communication with Laura pre arrival.