I haven´t met Melissa personnaly, but communication beforehand was good and within a narrow time frame. I got to Seattle pretty late, but the apartment was open with keys inside. The room looked exactly like the photos pictured it. It is a nice small apartment, perfectly located if you need to go to UW. But also going downtown is not far...the bus stop is just 2 blocks away, or you could even walk or rent a bike (a rental is located in walkable distance). Neighborhood was good-I guess-I didn´t meet that many people, but UW was just about to start. The apartment got everything you need: bed, room for clothes, kitchen (new fridge and icer), water filtering pitcher, toaster, silverware for 1-2 persons, a desk (which is good, if you need to work!) and a bathroom, although the shower was quite a challenge to use for tall people.