Jaq was extremely accommodating and answered all my inquiries in record speed. I was also able to leave my luggage earlier than I checked in. My loft was just lovely, Room 17. She left many notes and information around the room which was great. The room itself didn't have AC but had an exhaust fan to let the cold air from the hallway in, along with two extra fans. Location was excellent, close to everything and great restaurants including a great Japanese place right across the street. Bathrooms were absolutely spotless and had a lot of free amenities so you don't have to worry about brining your own. Overall, a very wonderful experience.