The apartment itself was great. However the check in was rough and the communication is abysmal. Every time I sent a message to this host, I got a reply signed by a different person (I counted at least 6 different names) even when the messages were less than 5 minutes apart. I left an item and asked about a way to get it back. They were quick to let me know they would send it to me for a $25 fee plus shipping, which I paid right away. They said they would "let the local team know and get back to me". Five days later I followed up and was told "the local team hasn't gotten back to us yet." I followed up again 10 days after my stay and got the same response. I've asked for the contact info for the local team so I can figure out what is going on, but got no response. It seems as though this host sends generic responses right away so that it looks like they have great response times, but then doesn't actually help with anything if you need it. I definitely will not be staying at any home by this host again. They have still not let me know if they found my lost item or not because they can't get a response from "the local team".
For check in they do not use the Airbnb app. The app says to check in with the property manager, but no such person exists. Instead the send an email (which went I to my spam folder) with check in information. We stood out on the street for about 30 min trying to get into the building before we were finally told where to find the check in info.