Thang was super responsive and accomodating. The location is perfect and there's a bus stop really close that can take you into downtown Seattle. There was lots of space to store clothes in the closet and the small kitchen inside the room was very convenient. However, the ac wasn't working and although there were fans added, it was quite hot the week of our stay and difficult to sleep because of the heat. The bathroom had a smell that did not go away at all. The towels were also quite worn down. The couch sleeper was springy and a bit uncomfortable and had a couple of stains. Cleaniness needs improvement overall.