CAUTION ON BOOKING: I would not book again. I went forward with requesting to book due to the high ratings and location. I requested to book on a Sunday for a Tuesday check in at 3pm. Shane approved my booking late Sunday night. I asked if it was possible for an early check in as I would have all my luggage on me from 11:30am until the check in time at 3pm. He said other guests would be checking out on time and it wasn’t possible. I understood.
On the DAY OF my flight/check in (Tuesday) to the Airbnb, Shane notified me he was having surgery and would be done by 3pm. Check in time is 3pm. How does someone forget to mention they will have surgery… and it might affect the check in time?
He also had messaged in the past there were cafes nearby and to wait there and to not wait in the building lobby or mention staying in an Airbnb to tenants/workers of the building. That feels dishonest and made me a bit nervous.
Around 2pm, I realized my phone was at 20% and I couldn’t find any of my chargers or battery packs… as I left them all at home. I worried when I could check in as the time was still not clear/no response from Shane. I messaged Shane and communicated my situation in case he reads it. I rushed to a Target to buy replacement cords, chargers, got an Uber and rushed to the Airbnb and waited some more for a response. I went to the Starbucks across the street from the building nearby, and they wouldn’t let me stay longer than 20 mins as it was a “Grab and go location.”
I messaged at 4pm as it had been an hr since check in time and no word from Shane. He messaged he was late due to “patient delays” and would let me know of an ETA. By 4:30 I decided this was not an ideal situation for me and messaged Shane I would like to cancel. He cancelled the reservation. It was inconvenient, stressful, dishonest, unprofessional and his communication was inconsistent… all in a city I wasn’t familiar with. It was my first & worst Airbnb experience I’ve had. I wish the host a speedy recovery and improvements for the next guests.