Melissa was very responsive as the dates of my trip approached. She gave clear instructions on how to check in & obtain the keys as well as check out. I had some trouble locating the correct room when I arrived, but she answered her phone instantly and answered all of my questions. She also was kind enough to work around my busy schedule and allow me to check in very late at night. The room was clean, towels, toilet paper, and all toiletries were provided. One bed is pretty stiff, the walls are extremely thin, and the neighborhood definitely has alot of homeless people wandering around at night. However, this is a great place to stay in a convenient location and Melissa is very easy to work with.