Tri is a very responsive and over-communicates with information. He has a trove of information and is willing to share it. He was very accommodating with our schedule and worked with our travel. He does not live in this property and owns is solely for short-term rental, so he is very strict about the rules as he is always looking ahead to the next visitor. If you ever need him, Tri does live on-site so is available when you need him. If you are looking for a "live like a local" experience, this is not it. However, it worked just fine for our first trip to Seattle. We had a place to sleep at night and shower in the morning.