Hugo was very kind and communicative. The space was bright and clean, perfect for a weekend getaway. The kitchen was fully functional, the bathroom was well stocked, the beds were comfortable. I would suggest bringing your own pillow, but I'm very picky about pillows so that might just be me. Hugo's place was a dream come true, I'm so glad we were lucky enough to stay there. If you're looking for a home away from home, come stay here. You're practically inside the zoo (it's literally across the street!). Pike Place and Northgate Mall are only 10-20 minutes away by car, depending on traffic. The neighborhood is quiet and we never had any trouble parking.