Karen was an incredible host and if I ever find myself back in Seattle, I will book another stay at one of her properties. Her communication and understanding is unmatched. We had a horrible flight delay that put us in at 2:30am and Karen stayed up to make sure we got into our place. We also had an issue with the shower but Karen was prompt to respond and was able to have it fixed the same day. Thank you so much Karen! You made our New Years trip.