I really wanted to be able to leave a great review for this place. However after a few unfortunate events and lack of professional communication with the host I am forced to write the following…
I will start with the pros. It is a big space and was accommodating to our small family. The convenience of the market and bakery downstairs made getting essentials and breakfast easy. It was nice having some waters in the refrigerator waiting for us.
Now for the negatives. When we arrived it wasn’t nearly as clean as I expected. There was hair all over the bathroom (tub, sink, shower, door etc). We also were only given a half a roll of paper towels for our entire week. There is not a single cleaning supply in the entire unit (no swiffer, vacuum, broom etc. also no cleaning spray or wipes) so it was hard to clean up crumbs spills etc.
The owners response was “you are on vacation you don’t need to clean”
I addressed the lack of cleaning to our host and she said she could have the cleaner come back while we were there. We did not feel comfortable with this considering our personal belongings were in there and we would be gone.
Another issue is there are really no lights at all in the living room/dining area. It was very dark and we discovered neither lamp in the guest room, as well as 2 lamps in the master bedroom did not work or did not have bulbs.
I went back and forth with the owner all week to have our cleaning deposit refunded. She continued to ignore my request and eventually on the last day became hostile. She then proceeded to threaten me saying “I will only refund you the cleaning fee if you agree to give me a five star rating” we continued to go back and forth and I eventually contacted air bnb since I was getting nowhere. She continued to try blackmailing me by saying “I will give you more than the amount of the cleaning fee if you just withdraw your complaint and give me a 5 star review.” After sending air bnb representatives my pictures of the dirty areas and of the conversation I had with the host, they immediately refunded the cleaning fee. Don’t be fooled into thinking this place is a five star place. Also the area isn’t the safest. Lots of theft from the market below and way too many vagrants who were screaming and running around the streets at all hours as well as several that urinated on the sidewalk right in front of us.