The house is cute. The location is great. But there were no sheets or towels when we got there, they were all dirty n the washing machine. Which was broken. The house did not seem to have been cleaned…almost like the cleaner got as far as the broken washing machine and panicked and fled.
We were forced to get a hotel for the first night and were promised (by the property manager) a reimbursement for the hotel and a refunded cleaning fee, and a house ready by the morning. The next day, we sent the receipt to the property manager and never heard from her again. The machine was not fixed. 6 nights with two kids and no washing machine kind of sucked.
Vacasa did reimburse us for our first night and the cleaning fee after we made an official claim. But it was a rough beginning. From all the positive reviews, hopefully just a fluke.