Mario and his wife were very responsive. The pictures really don't do it justice. It is a beautiful apartment and bigger than it looks in the pictures! We didn't need the lofts, but they are very cool! Our son and his girlfriend really enjoyed having the fireplace on at night in their room. It's very clean and close to restaurants. They are within walking distance. There's also a market on the corner, maybe a 2 minute walk. The location is great, about 15 minutes from downtown Seattle in a nice and safe neighborhood. We would definitely stay here again and would recommend this place to anyone!