I booked about ~1-2 days ahead of the scheduled date, and ended up not going to Rob's place due to a snow storm. Rob did not allow a full refund, even though we could not make it due to a snow storm in Oregon that created power outages and icing of the streets. Worst of all, Rob did not even respond to any of my messages (of which I sent multiple) and I had to escalate to Airbnb support to intervene and look at my case.