The unit was great, location was great and Mikayla was extremely responsive. The only less than perfect situations we encountered were lack of any hand towels, wash cloths and bath mat, but Mikayla quickly remedied that. And I found out on the last night after I decided to wash a small load of laundry that the dryer wasn’t heating up….so I had to hang my laundry up to dry….and luckily it did before I had to pack it up. I think those are just things that happen that you can’t predict and Mikayla did all she could to remedy them as quickly as possible. I’d highly recommend this unit for a stay in Seattle!