Alice is very communicative and gives sufficient details. The customer service part is 5 stars but the actual space is close to 2 stars. The place was not cleaned thoroughly. The microwave was dirty, the mini fridge looked dirty on the inside. The floors were not cleaned and there were two huge spiders that were killed and not picked up. There was spider webs throughout the place as well. The mattress was very uncomfortable and the futon is very disgusting so I never sat down on it. If you're tall this is not really the place to stay. One of the blinds in the kitchen area does not work and with the light left on, anyone can see inside from outside. I stayed here so I wouldn't have to drive home drunk and when I got back to the spot after celebrating I contemplated on driving home or sleeping in my car because I was not sure if there would be any other big spiders waiting when I got back. I would not stay here again, but Alice is very welcoming when it comes to giving out details for the space.