I didn't meet Mel but I communicated with Jara and she was a great communicator - responsive, friendly, helpful. The location is very good for Capitol Hill. If you want to go more into the Downtown or that side of the freeway then you can take a bus (we didn't) or walk (we walked, it's 20-35mins to various places). The roads can be very steep - it's good exercise! The apartment was LOVELY. Totally spotless. Lots of kitchenware for your needs, nice dining table for four. Bed is huuuge and very soft - for my liking it didn't suit but some people love a soft bed so it's not a criticism - just factual for other guests to note :) Very thorough check in details which was great. Easy to check in. Lovely place!