When we got into the place, we immediately noticed how dirty it was. There were multiple dead flies in the windowsills, the carpets had many stains, and the bed had crumbs and dust on it. We immediately reached out to the host, who was surprised the place was in that condition and sent out members of her cleaning team to look. She said if we would like a refund to review the issues with the cleaners.
We showed them the issues and they agreed with us that it was not up to standard, even going as far to say they had new cleaners and said they needed some re-training. We spoke again with the host and said we were not comfortable staying in a place like this with our young son. We also told the same to the the staff who came on-site and they verbally agreed to a refund and said they would be changing the code, which was fine with us because we were leaving. After we left and the code was changed, the host became argumentative over text and denied we were ever offered a refund.
Later when talking to Airbnb about the status of the refund, we were told the host would not accommodate that and Airbnb could do nothing to help us. We also came to learn the cleaners told the host they didn’t see any of the issues we pointed out, even though they acknowledged them to us in person, which is incredibly shady.
Renter beware.