Jessie was very nice and responsive. There was a miscommunication and she thought we were arriving a day later than we were, but she was able to quickly contact the cleaning crew and we could check in only three hours later (and she refunded us our cleaning fee). The parking lot is VERY tight - be warned that only a tiny car will fit. The house itself is as described. Some of the beds are cots placed in the living room, but they are comfortable and warm. Overall, the place was convenient and clean. Thank you for the cookies, Jessie!