Tri was accessible, although we never had the opportunity to actually meet. The place was neat and clean, although the giant tv wasn't working because of a cable malfunction. We did check out the roof deck which was real cool, but we didn't really hang out there very long. I was visiting my girlfriend and her family and didn't spend much time in the unit, however, the time we spent was enjoyable. The location is great and we felt welcome. Whenever I reached out to Tri, he responded in a timely manner. We loved it and would definitely return. Thanks Tri!