The check-in was fairly easy although not particularly warm and friendly. I don't believe the person helping us smiled at all and their speech sounded like a rote exercise.
I asked if I could pay with cash and they said I would have to ask the manager. Isn't cash still legal tender?
They didn't offer to call the manager or give me any information about how to contact the manager. Perhaps a better, more honest answer would have been, "I don't know. Let me call someone." This didn't seem like an Everything Person.
The room was lovely! The public spaces were artistically done. And I loved the carpets that look like concrete outside our room.
And those cookies!!! Oh, my.