Amy was very responsive and accommodating when I had to alter my reservation slightly. She also gave clear instructions on getting into the apartment.
The room is very clean and the overall apartment facility is facility is good. The building has good security and the location of the apartment is awesome. It is a nice 10min walk to Pike Place and another 10min to Union Square.
I did not interact much with Amy during my short stay but I know she was completely reachable if I had needed any assistance.