We never got to meet Phil, but we almost feel like we did. He was very accommodating from the beginning and almost immediately send us all the info we needed and contact info even though he wouldn't be in town. The room fit the purpose and it was nice having our own bathroom. The garden is wonderful and the next door park is cute. The neighborhood is nice and if you don't mind the hills you can walk almost anywhere. Would stay there again, and maybe meet face to face with our friendly hosts..