Joy was "a joy." When We booked the place we were not exactly sure of dates because we were coming for a grandchild's birth. While Joy did not have date flexibility for us, she was most anxious to stay in touch so that she could be ready for us whenever we arrived. As it happened, we were able to arrive for our full stay. The place is in a great neighborhood, very private, walking distance from many restaurants and little shops in Ravenna. Joy was always available by phone or text and responded most promptly. She provided items promptly and was gracious in listening/taking suggestions. The place was very clean and well appointed. I would look forward to recommending Joy's place and to staying with her again, without hesitation.