Checked in at around 10 or 11pm on Saturday, March 12th. We inspected the home the following morning, since our kids were asleep when we got checked in. The floor in the living room was dirty, and it looked un-swept. We have pictures of the floor in the living room.
On March 14th, woke up and had breakfast only to find the dresser in the master bedroom with at a minimum of 40 ants crawling all over the dresser. We had gone out earlier that morning to buy groceries and noticed the refrigerator was not cooling.
Tried to contact the Vacasa phone number on Monday the 14th but after holding for 30 minutes a machine said they had a high number of callers and to text them instead. Text the number provided and notified them of the issues, they said they would open a ticket and the local manager would contact me.
The local manager did contact us that Monday and told us to buy ant traps and spray for the ants. We are not local to the area, since we were on vacation but we spent part of Tuesday looking for ant traps and pest control spray. We sprayed that same Tuesday and setup ant traps. On Wednesday morning, more ants but this time on the kitchen walls. Which we have pictures of, there were at least 15 ants on the walls of the kitchen. I have personally dealt with ants, and if you do not reach the source of the problem, ant traps or Raid will not work. So again we let the local manager know and she told us that they could not spray during a stay. We also told them that the refrigerator was still not working, she stated that she did not know the refrigerator was not functioning, even though Vacasa told us they would let the manager know.
By Wednesday, all of our steak and chicken that we intended to cook had gone bad along with our expensive salmon from Pike Place. The refrigerator temperature was consistently showing between 63 and 68 and it was not cooling at all. We did not hear back from Vacasa or the local manager. On Friday the 18th in the afternoon, we received a call from a contractor that he would go fix the refrigerator and the ant problem. When we got home at night on Friday evening, the refrigerator temperature said 38 but the food did not feel like it was as cold as the temperature. The contractor setup more ant traps. We checked out on Saturday, March 19th and we still saw ants, all of our food had rotten so we were unable to cook at home. The worst experience of an Airbnb, it was misrepresented, awful communication, lack of cleanliness. We will never again rent anything from Vacasa and will be requesting a refund of our money for misrepresentation and unsanitary.