Absolutely no complaints. Check in process was outlined very clearly and it was very easy to follow and get into the apartment. Communication with Kaela was superb and responses were almost instantaneous. The apartment was wonderful and exactly as pictured. My friend and I flew into Seattle in the middle of a heatwave and Kaela went above and beyond to provide us AC units and make sure we were always comfortable. Bed and sofa were great and appliances were all present and easy to use. Definitely a 5 star experience!