Keith very clearly does not care about his guests comfort and convenience nor the cleanliness of the apartment. In the pictures you see the bedrooms are decorated with cute decorative pillows and throw blankets, when in reality it’s just white pillows and white sheets. There’s not even dish towels in the apartment, there’s not a dedicated workspace as listed, it’s just the dining room table. There’s no shower caddies and no where to put your shampoo/soaps. It’s listed saying it can sleep 6 people but doesn’t even have 6 plates or forks. There’s no fitted sheets on the beds and every pillow is incredibly deflated and needs more stuffing. If you read other reviews you’ll see a lot of the same complaints regarding cleanliness and I’ll get into mine in a second but when I addressed these concerns personally with Keith he took no responsibility and didn’t say he’d address these consistent complaints with his cleaning staff instead he completely ignored most of my complaints. Keith is extremely uncommunicative, unprofessional and I can’t stretch this enough, doesn’t care about the comfort and convenience of the people he’s hosting. On to the issues we experienced during our week here, most of which Keith did not acknowledge:
-floors not vacuumed or mopped (I mopped myself and the floors easily looked like they hadn’t been mopped in a significant amount of time)
-no cleaning products as promised
-no laundry detergent as promised
-extremely inconsistent response times
-keypad outside apartment door doesn’t work so they just left the door unlocked for us
-door to patio doesn’t close all the way so a draft from 35 degree weather filled the entire apartment with freezing cold temperatures
-clothes left behind from former guests left in apartment
-empty box with mop pads left with no backup so no way to mop floors
-the pictures of the bedrooms don’t match how they actually look, there’s no cute decorative pillows and throw blankets - just plain white comforter, sheets and pillowcases making it feel much more like a hotel than a homey Airbnb like they’re trying to sell
-parking pass not left in apartment
-did not receive check in instructions as promised, I had to call the apartment complex myself a few hours before check in. Whoever the woman is that works in the front office is wonderful and was extremely helpful.
-the person chatting in the Airbnb chat with me excuses their cleaning company claiming this isn’t their normal despite all the other reviews stating these same issues proving it’s a consistent problem. Broadcast has not took responsibility for most of the problems I personally addressed to them or even acknowledged most of what I said
-there is no dedicated workspace as promised, my husband is working from the dining room table
-with the master bathroom toilet where the toilet connects into the wall is literally taped to the wall
-the grout in the same bathroom is dirty and disconnecting from the ceiling
-there was so much hair on the shower walls that definitely did not belong to my husband or myself
-all of the fans provided and the fans in bathrooms are covered in dust