First of all Bill was wonderful. He is a great communicator. He met us at check-in and informed us about the condo and neighborhood. There were so many things we loved about this condo. I love this location! There were restaurants and coffee places super close. The location is great for walking to Pike's Market. We loved the beds ...super comfortable. My daughter was so appreciative of the fan and air conditioning. We had a heat wave this year in the PNW and it is rare to have air conditioning in Seattle. I wasn't careful about double checking about pool access. No pool. Bill was very responsive and answered all our questions. By the way, we are big "Game of Thrones" fans and enjoyed the subtle theme. We would definitely stay here again. I love this family business.