We stayed in this gorgeous home maintained by Plushy for 2 nights in August with our family of 5. When I booked this Airbnb back in March 2022, the reviews were great, but as we got closer to our August trip the reviews were very concerning. Due to the cancellation policy, I was stuck with the reservation and was very concerned about issues raised by other reviewers. It turns out I was right to be concerned.
We arrived for check-in after 5:00 pm at a dirty home. There were grease stains and crumbs all over the kitchen area, food left over in the refrigerator from the previous guests, and none of the beds were made. The linens and towels we found off of the master bathroom were rolled up into balls and appeared to be used. We reached out to Plushy immediately - for what we were paying in fees we expected the beds to be made, the towels to be clean and neatly folded, and the same for the linens. We immediately reached out to Plushy to request someone come with clean bedding and towels to make the beds and to clean the kitchen. We were informed no one would be available until the following morning.
I was up until 1:00 am washing bedding and towels so we could sleep. We were gross from 5 hours traveling from Vancouver but without clean towels, we couldn't shower until the following morning. I had to move one child into the bed with us because I had no time to wash another entire set of bedding, which defeated the purpose of spending so much money on a home with 5+ bedrooms when we used only three.
We understood why the beds weren't made once the sheets were done - they DIDN'T fit the beds! My husband had to use two hangers to connect two sets of fitted sheets and wedge them into the side of the beds so we could sleep on them. Same with one of the beds in my daughter's room. It was beyond upsetting and aggravating. For the cost of this home, we deserved better. I also ended up cleaning the entire kitchen so we could use the fridge and range.
I travel with family members with dietary needs that require that I cook so hotels were not possible for us, but I would not stay here again. It's a gorgeous home though in a great neighborhood, close to downtown. We were able to park in the driveway which was great and felt very safe. But with the cleanliness issues, I wouldn't spend the money the host is requesting.
There is also a family that lives in the unit downstairs which was confusing from the listing. So we made sure to be off of the main floor by 10:00 pm. The outdoor garbage can was also full upon arrival and we had to wedge in our garbage. Plushy told us it was okay that the can was open but I didn't feel great about it especially given wildlife in the area.
We did receive a very small refund after I complained about the cleanliness and the bedding, really just covering a small percentage of one night's stay and the cleaning fee for the inconvenience.
This home had so much incredible potential!! The management company needs to hire a better cleaning service that actually cleans the home, buy sheets that fit the bed, empty out the outdoor garbage can between guests, keep a well-maintained linen closet, and then it would be a great place to stay.