Melissa was easy to get in touch with and we picked up our key without difficulty. The apartment fit the description, but is a bit run down compared to the pictures. The apartment was very warm and if you are planning on staying during the summer you will need fans. We had to purchase two at the store ( Melissa did bring one by the next day, but we already had them). Aside from the lack of fresh air, the kitchen was ill equipped. There was no coffee maker, no cooking utensils, and aside from one small soup pot, nothing to cook with. We made do, but if you are looking to stay for an extended period of time, I would make sure these items are available. The overall cleanliness of the apartment was fine with the exception of the couch being full of crumbs when we went to pullout the bed. Finally the cable did not work on the TV and the internet was okay. The internet slowed down around 9:00 pm every night.
Overall this apartment served its purpose. We had many appointments at Children's Hospital throughout our stay. It was only 5 minutes away and very convenient! You can't beat the price, especially compared to the hotels in the area.