The location was wonderful and the apt was very clean. I felt the pictures showing the lobby were misleading since I booked the apt thinking it had a couch. Unfortunately check in communication was poor as the key was not where the instructions said it would be and if you have Verizon you have to walk several blocks away to get reception (I was traveling alone with a 5 and 1 year old and had already taken in all our luggage so I couldn't do this until my sister arrived to help). I had taken a screenshot of the check in instructions which did not include the hosts contact number. When I messaged to say it had taken 45 mins to get into the apt with a crying face emoji there was no response at all. I would have been fine if had I not gotten several automated messages over the weekend to message them if I had any concerns and if I had less than a 5 star experience. They said they didn't know how to respond except "that sucks" and told me I should have read the digital guidebook beforehand since that had their phone numbers. There was no empathy for something that could have been addressed much differently.