I had a bad experience with this AirBnb. Everything went well up until our flight got cancelled right before Christmas. The airline was unable to reschedule our flight.
We notified our host as soon as possible. She told us she would refund us later that day. After a few days of no response or refund. We reached back out to her. She told us that it wasn’t her problem and to take it up with AirBnb. That they would take care of it. They did not.
We were offered a partial refund. AirBnb said 75% but ended up only being refunded 53% and lost about $600. Be warned if anything outside your control happens this host will let you take the fall.