As a courtesy, I disclosed to the host that I had a service dog with me. The host initially tried to decline my reservation; but after I politely noted that this was not a pet but a service dog, he accepted based on the fact that I have received very positive reviews at every place I have stayed over the years.
After I checked out, the host sent a notice through the Resolution Center and attempted to charge me for “dog urine and fur”, complaining that they had to accept the dog because they weren’t legally allowed to say no. The photos the host included in this claim were 2 small stains on the carpet. One was a scuff on a tan rug and another was a small dark spot on a gray carpet that I suspect were already there. However, I fully allow that there is a possibility it could have come from a shoe in the course of my 5 day stay.
There was a small amount of dog fur left behind, as my dog is an animal, and does have fur. It was not excessive. The host went so far as to sweep it all into a pile and take a photo of it.
Additionally, this host has signs in the house insisting that you “not lean on the walls” or “additional fees will be charged”, perhaps out of fear of scuff marks. As well as similar signs on the television stating not to move it or “additional fees will be charged”.
AirBNB supported me on this matter and declined his request for extra payment. I have never had a host try to discriminate against me for having a medically necessary service animal that allows me to simply move through life with more ease.
This whole experience with this reservation was odd and disheartening to say the least. I would avoid booking this place.
I recommend that AirBNB removes this person as a host, or at least advises them of the Americans with Disabilities Act and the right to not be discriminated based on the need of an assistance animal.