I booked this rental two days before hand due to needing work to be done on our house that our 3 & 5 year old could not be around. Although it was a last minute booking I assumed that because the listing was posted as available they should be able to accomodate a renter. The check in details seemed vague so three hours prior to check in time I attempted to contact ANYONE who could help, NO one told me what to do, so I arrived at the time check in was listed (4pm) and was told a greeter would be there to help me (no one was there for over an hour), so I was waiting in 94 degree heat while my husband sat with our 3 & 5 year old in the car. I was on hold with VACASA for 45 minutes, and was given very little support. When the greeter finally did arrive she (Val) was very nice. When we walked into the rental it was 90 degrees inside and the livingroom AC was not working. Luckily my husband was able to fix it (Val told us we needed to call the 1800 number for any problems with the rental, however, we didn't want to be on hold again). The rental itself had all the amenities listed, but I will say it did not seem very clean. Our feet were black after walking on the floor without shoes. We are Canadian, so 1. we don't wear shoes inside 2. I don't. often write bad reviews....so you know this was bad.