Allen was very quick to respond and gave clear instructions for the building’s particular security measures. Although there was an initial issue with the booked unit, Allen made it right by switching us to a different unit while the repairs were made in the original unit. While it did require a bit of moving and flexibility on our part, Allen was helpful and informative along the way. He helped accommodate us and offered partial refund for the inconvenience. The property itself is lovely, however the only issues we had was how the central courtyard bounces sounds and amplifies noises a great deal. Anderson, our greeter, was so pleasant and wonderful in helping us get settled. We would book this location again. It is within walking distance of downtown and provides a safe place to park.