I only interacted with Melissa on the phone. The apartment is safe, but it needs upkeep. Carpets are stained, there's a smell hanging around. Basically it needs tidying up. Kitchen doesn't have a microwave. The weather was quite hot the weekend I stayed here, so I ended up buying a fan and leaving it behind for the guests. Melissa was nice enough to waive off my $30 parking fees for the cost of the fan. The internet access was SLOW. Unusably slow. Melissa gave me another WiFi ID to join to, but even that was congested. I ended up using my mobile data pack instead.