Dirk & Jackie were very communicative & wonderful that way. The location was perfect for my needs being across the street from the convention center. The unit however, was definitely not modern - I would instead call it minimally furnished which is great, but there wasn't anything modern about it. The building is old & unit needs new paint & carpets. The neighbors heater clanged in a disturbing way all night which I now see other guests complained about the same issue, which is unfortunate because I think it's out of the owner's control.