I had a terrible experience here. Four of us stayed here and when we checked in the back door was already unlocked and open. However the lock was actually broken which we didn’t know until we came back and we were locked out of the house. Our host’s phone went straight to voicemail and we were not able to contact him thru the app. We called Airbnb support who asked us to prove we couldn’t get in so we videotaped the issue and sent it off. They also could not get a hold of our host. The neighbor was kind enough to help us out as well and offered us a property managers number as well as the host’s number which I already had. Both numbers remained unanswered all night. We waited over 2 hours outside for help with our 3 dogs trapped inside (a total of 9 hours of our dogs being left inside alone). I was planning to sleep in my van until the first sign of help arrived so I could rescue my dogs. My three amazing friends ended up hoisting up on the balcony and spider-man climbed a way in thru an unlocked window in the kitchen. They literally saved the day, my host did not. We never heard from the host until morning.
As a host, you have a responsibility to make sure your property is accessible and safe for your guests. This host failed to do that by having a broken lock and not responding to several calls. If we weren’t able to able to get inside ourselves, he put our pets at risk and we would have been stuck outside sleeping in our cars. His lack of responsibility for this situation turned our evening into a terrible experiences. His resolution was even worse. He gave me 31.40 in refund and said he was glad we made it in and would look into the lock. I paid $350 for a one night stay and I should have just gotten a hotel with a working lock. Just know that if you have any trouble at this place he won’t be reachable after 9pm, not even for an emergency.