We had a major issue upon arrival. The door is very hard to open (key turns in lock but absolutely would not unlock) and Michael’s assistant was not immediately available to help us. We did get help eventually and got a tip about the door from housekeeping (you must pull the knob very hard towards you while lifting up and to the right), but this was very frustrating. Myself and my guests were very worried that we wouldn’t be able to get in at all and that we would have nowhere to stay on NYE. It took at least a half hour from the time we arrived at the door until we got inside. The unit itself was clean and as advertised. The bathroom door also had a problem with its doorknob and my guests got trapped in the bathroom several times. We left for the evening, and when we came back at the end of the night the front door had the same problem. It took us several minutes to get the door to unlock between the 3 of us. If not for the key and door issues, this probably would have been a 5/5.