thanks for the lovely place to stay, but....
- it was impossible to get into the suite for the first night due to the keypad not lighting up so the numbers could be input!
- I made 15 phone calls to Vacasa and then AirBnB to resolve the issue - no luck, was promised they'd cover my cost of a hotel.
- this made me several hours late for a REALLY important meeting the next day and I was exhausted.
- the next day I received an email message from Vacasa that the lock had been repaired and the suite was now accessible
- arriving back at the suite the keypad still did not light up BUT I discovered that if the logo on the top of the keypad is touched the numbers then light up, but they were still very dim - if that sequence is a step in operating the keypad then that information needs to be made EXPLICIT!! This should be really easy!!!
- Vacasa appears to have limited capacity to communicate directly with property owners but kept making promises that everything would be solved
- based on my communications with Vacasa and the lack of continuity of agents and their internal communications I had the impression that Vacasa did not know what they were doing
- my communications with AirBnB were way better - they ended up dealing with Vacasa for me
- it took me many calls and emails with Vacasa and AirBnB to have my hotel cost refunded to me
- the suite itself was fine and served my purposes - however it has been a very cool wet spring in Seattle and the air temperature in the suite might have been about 62F-63F. The property owner controls the temperature as stated in the in-suite literature provided. It took me several calls and email to get the temperature adjusted, but then it only came on between 10pm-6pm - I shivered most of the time I was there
Overall, the place was lovely but cold, and hard to get into.
Researching on the web about client experiences of Vacasa it appears that the disconnect between Vacasa and the owners of the properties it manages is substantial based the on hundreds of negative reviews I observed - I will NEVER use Vacasa again but will stick with AirBnB where I can communicate directly with property owners.
sincerely
Brian