Melissa was responsive to any questions I had, and the place is well situated. Well laid out so it doesn't feel small. There was no functioning smoke detector (it was in a drawer but in a few pieces). The mattress pad on the sofa bed was dirty and had a visible stain. There were linens provided though, so that was nice. The building (or this unit specifically) ran out of hot water from about 5-7pm, which was unfortunate, but it came back on later.