Hosts neglected to inform us that there was no hot water during our one-night stay due to a plumbing issue. We should have been told there was no hot water and offered a full refund if we chose to check into a hotel. At a minimum, there should have been a sign posted on the shared bathroom door warning that there was only cold water, and explaining how a hot shower could be taken at another nearby bnb.
I believe hosts live on the premises but they did not greet us or delegate someone to explain the water situation. There were many signs posted with instructions for bnb guests but nothing about the lack of hot water.
Because there was no communication about the lack of hot water, I jumped in the shower and soaped up, assuming that the water would warm up. I then had to use freezing water to rinse off.
We had messaged the hosts when we arrived to ask how to open the window or turn on/up the AC since our room was hot. Ali replied about an hour later (after my icy shower). At the end of the message he apologized that there was no hot water and said that the problem had arisen "today" (Sunday). But another guest told us the hot water had been out since Friday. Ali offered us the option of taking a hot shower at another nearby bnb. We didn't.
This issue spoiled our overnight visit despite the other amenities.
High ratings: we appreciated the beautifully equipped kitchen space and that everything was impeccably clean.
Wish we could give them a higher overall rating, but no hot water is not acceptable, and the lack of communication about it is not what we expect of AirBnb super hosts.