Let me start by stressing that I have stayed in a lot of AirBNBs over the years and this is the worst. I also have never before written a negative review of an AirBNB rental before. Considering my recent experience and how it was handled, I felt compelled to do so.
To say that the bed in this rental is uncomfortable is a gross understatement. It lacked any firmness and actually hurt my back. Whenever my wife or I moved in the bed, the entire bed moved, making sleep impossible. I relocated to the couch in the middle of the night and when I woke at one point, I noticed that my wife had also relocated to the floor. We left our kids at home, looking forward to some relaxation and felt train wrecked the next day. It isn't reasonable to pay nearly $300/night and not be able to sleep because the mattress is of absurdly low quality.
When I reported the complaint to the host, he was defensive and refused to refund for the next 3 nights that I had booked with him. Not only that, he actually criticized me, stating "sounds like you both are very particular when it comes to bed comfort to me." He also said, "That’s over the top come on. You still booked the place before asking what type of bed knowing you are particular when it comes to bed comfortability." I've never asked a host about mattress quality prior to arrival and I've never been disappointed before.
The pillows had some strange, waterproof liners and were also extremely uncomfortable. When I reported to him that the hot water faucet in the bathroom didn't work, again, he was defensive and just reported "The ( Bathroom Sink) does work, cold side works hot side doesn’t."
I decided that our time was the most valuable thing and thus vacated the rental and rented a much nicer hotel accommodation at a better price. Don't make the same mistake we did in booking this place.