We had a great overall stay here! Joe was so nice to us and he responded quickly. The place was clean with the exception of some pet hair on the couch. It had heat AND air conditioning which was great (same remote) and we were supplied with an extra entrance key. Thankyou! If you want to use the apps on the tv (Netflix, Hulu, etc) you have to download an app called SmartCast which was easy to use. We heard the dogs walking around above us sometimes but were sleeping during the day so it didn’t matter to much. The home was in a good neighborhood, and we felt safe going in and out. Great location!!! Minutes from restaurants and Whole Foods. Loved that there is designated parking in the back of the house. Just be careful, I got a $56 parking ticket because we had 2 cars and I parked on the street outside the home. There’s no street parking from 7am-6pm unless you have a ‘zone 2 permit’.