Sandy was a delight to work with well before I met her. On the day of my arrival, I needed to drop off my bags before the set arrival time. Although she couldn't be there at that time, she made sure that I could get in to her home, with directions that were clear. The room looked exactly like the photo, clean and comfy. When we did meet, I found her to be caring, personable, lovely, and warm. She even lent me her athletic shoes when the changing weather caught me unprepared! How many people would do that? We had much in common, so chatting with her at breakfastime and chance meetings was a delight. Her dog is a dear! I pointed out a potential hazard with a piece of furniture--she accepted it graciously and began problem-solving immediately. Sandy turned out to be one of the highlights of my trip.