Karin is very fast to reply and find solutions to problems. I was silly and had the storage thing on top of my Subaru even though Karin had asked if I had a tall van or anything like that before I arrived to ensure my parking. Upon arrival at 7:30pm on a busy Friday I figured out I couldn't get to the parking spot because of this and Karin put her superhero cape on and found us a solution. The place is wonderfully full of thoughtful, luxurious, and artsy touches. It's also a fabulous location. Right by entertainment, food, and a great waterfront park. Pack your walking shoes and use them it's such a great location for this! It was a bit noisy on Friday night with the once a month art walk but once the blinds were down the noise was muffled well. We will stay there again if we get a chance. For this trip it was myself and my teenage daughter. I would feel fine taking my husband and son along on a trip and staying there as well but it might be a little too tight for both kids.