I was unable to stay at Cardell's Airbnb due to a cancelled flight. I notified Cardell to see if there was anything he could do since the only available flights would make me miss my event the next morning. After talking with Airbnb initially Cardell said he would refund the stay as long as I could provide proof of my cancelled flight. So at that point I decided not to try to get on another flight to Seattle the next morning since I would be getting my money back. Later Cardell decided, even though I provided proof of the cancelled flight, that he would not refund the money. I understand the cancellation policy that he did not have to refund me anything. But I made my decision based on him telling the AirBnB support team that he would and they communicated that to me.