my flight was cancelled last minute, so I wasn't able to arrive when I had originally booked--I emailed in and they were very quick to respond and reschedule my partner and I with no extra charge or hassle! we ended up staying a week later and it was wonderful. Not only was the hotel gorgeous, we were greeted by a very friendly dog at check in! the location is perfect, we walked everywhere we went, and ended up spending most the evening wrapped up in those incredible bathrobes 🙌 10/10 would stay again!