I had several major problems at this place. However the host (Sonder) did stay in communication and try to fix all issues when brought to their attention so I’m still giving an ok rating. During my stay:
1) The AC/heat was not working correctly and it was freezing inside for a full night and day. Although they did come to fix it.
2) This particular unit is right next to the Highway and the noise especially at night is loud. (I say this as a person who has lived on many busy streets in big cities and am rarely bothered by regular street noise). The whole unit is floor to ceiling windows and they clearly are not double owned/soundproofed. I stayed in other units in the building that were quieter so be aware of what side of the building you’re on.
3) The place was advertised as quiet and not to have parties. But there is a NIGHTCLUB DIRECTLY across the street that blasts music on weekend nights until 2am. You feel like you are in the nightclub it is so loud and impossible to sleep. The windows rattle and your unit is vibrating. The unit comes with a noise machine but it cannot even come close to cutting any of that noise out.
4) This is owned by a corporate company… the unit feels impersonal and like a hotel. There are few amenities that typically come with other Airbnbs that are more “homes” but you do have the basics of what you need.
5) The company hosting does have nice customer service but I was told I would get a partial refund given the troubles I had but I had to follow up with them twice after my stay to get the amount promised processed.
I would just consider these things before staying in this particular unit. Maybe look at a different one in the building where it may be quieter if you’re concerned about noise.