I never got to meet Fern, but we were only here for one night. Communication was great and the space was very inviting. We arrived to check in pretty late at night so were happy to get our own parking space right in front with easy access. My 3 friends and I were comfy and had everything we needed ... including ample closet space and plenty of hot water for 4 showers! The space is very clean and the decor is very cute :)