I really wanted to like this place. Brandon clearly has auto responses to bookings and does not respond to inquiries.
I let him know I would be arriving late due to a long flight, and not only was the lock box with the key not locked, but the elevator to the 6th floor apartment was broken, with no warning. I had two 50 pound bags I had to drag up 7 flights of stairs by myself after a 7 hour flight, and upon arrival to the room, the power wasn’t working entirely - lights wouldn’t turn on except in the bathroom and a lamp in the living room. The towels were dirty, and the air conditioner was blowing hot air into the apartment because the hose would not stay in the window. It was also quite dusty.
I am an avid Airbnb fan, and never have I been put in this horrible of a situation before. Brandon didn’t respond to me for over 12 hours, after I cancelled my reservation and went elsewhere. Staying on the 6th floor without an elevator was not only inaccessible, but not as advertised, unsafe, and made a very challenging time even more unbearable. Just coming back from Florida to care for my parent with dementia, to have to get an Airbnb to prevent exposure from my husband who tested positive for Covid, I was hoping to find a safe haven, but found the opposite.
Communication is key. Advertise what you provide. Be responsive and available if you know you have guests coming. And don’t ask me to call your housekeeper to have them come clean. Really? Do better.