From the making the reservation to the end of the stay the experience was excellent. We were able to check in early and found the unit to be exactly as advertised. Tim was very friendly and accessible and answered the few questions we had. My family and I throughly enjoyed the stay. It's location near the Zoo was great for the kids and the availability of a grocery store and restaurants was a real plus to have everything within easy walking distance. I would highly recommend the unit and use it again if the situation should arise.