Scott was extremely responsive when I contacted him concerning noise on the deck above our apt. We did not know it was accessible to his main house tenants. When we complained, he contacted them immediately and we even got an apology from the tenants. There was never a problem after that. My only other complaint was confusion over the parking. We had read that it would be "off street" parking (it was also listed on his instructions posted on the refrigerator. He explained it was a mistake and suggested a location 1/2 block north of his street that would be not as crowded. It did eventually all work out in the long run. All in all the apt. was immaculate with very good amenities. Our stay actually ended up being very nice and we would stay there again if we were to return to Seattle.