The house is a beautiful, updated home in my favorite Seattle neighborhood. We were in town to visit family who live close by, and the location was great. The three bedroom house has a great set-up with no stairs and lovely updates have been made. Unfortunately, the house was not clean upon arrival (layer of dust, dirt in sinks, bathroom mirrors full of splashes, dirty kitchen counters, garbage and dirty balled up towels in bathroom drawers). There was only one kitchen towel provided for our three day stay. We were not given full sets of towels (one wash cloth for the entire 3 bedroom house). There was no hand soap in house (none in the two bathrooms or the kitchen). I phoned Vacasa the evening of our arrival to discuss the condition. The Vacasa representative was extremely disrespectful and short. I was told I would receive a call back. No call back. I did my best to clean the material in the bathroom sink with a coffee filter, as it was the only thing in the house I could use to clean with. I phoned again the next day, and the call was disconnected in the middle of the conversation, with no effort on Vacasa’s part to phone back. I finally reached a wonderful Vacasa representative who was kind and empathetic toward our situation. She mentioned the house was cleaned on August 31st (we checked in on September 10th). She was going to reach back out after she had answers (she requested photos be taken and texted to them, which we did). She sent a text late our second night letting us know she still had not heard from the “local staff”. I texted Vacasa the third and final night of our stay with no resolution. I phoned Vacasa again today, after we checked out and had another great representative. I am waiting to see if there will be resolution (all I have asked for is to have the cleaning deposit refunded, due to the house being filthy). I am disheartened regarding the situation and the lack of customer service and follow through of Vacasa. Honestly, I will not be comfortable making reservations for lodging that utilizes Vacasa as a management company, as I cannot trust they will follow through. I am really sorry for the owners of this home, as their beautiful house is not being taken care of by the management company they are choosing to use. It has been such a disappointment, and there was a lot of opportunity to make things better during our stay. Things happen, and I am understanding, but the lack of basic customer service and follow through is unacceptable.