I’m not thrilled about this review. Our two families (4 adults, 2 children, and one baby) were the host’s first guests for 6 nights. We gave them a lot of slack until the airbed deflated. Issues included: not providing a real bed for 1 couple as advertised on listing (violating the community policy on misleading listings), providing stained towels, inadequate toiletries, no warnings of exposed ant traps, unhygienic half-used bar soaps, a badly packed dishwasher resulting in dirty dishes, and a dirty kid’s potty left in the hallway/bathroom are several reasons why we strongly do not recommend this listing or host to other airbnb members.
We booked the listing on 5/21. 6/20: 7 days before check in, we received a message from David that the bedroom listed as having a queen bed, actually only had a queen air mattress. I politely let him know to update the listing. 6/21: David responded and thanked me for the recommendation and said he would update the listing. 7/16: The listing still says queen bed. This violates airbnb’s community standard policy and isn’t compliant with the airbnb hosting policy.
It’s difficult to find a different listing during a holiday weekend for two families to stay together with 1 week’s notice, so we decided to stay at David’s listing. He assured us that the air mattress only needed air every 3-4 days, was in good condition, and comfortable.
My family arrived on 6/27; the air mattress was deflated. I notified the other family so they brought their own twin air mattress just in case. They arrived late on 6/28 and it was partially deflated but thought it just needed air. After the first night, the wife stopped sleeping on the airbed. Her husband continued to sleep on the airbed, and being the low maintenance guy that he is, didn’t complain.
Three nights in, she noticed the mattress was completely deflated and they pulled the sheet off and noticed a hole in the air mattress. She notified the host through airbnb’s website. David apologized, then asked if our kids jumped on the mattress, and said he “found it odd that we waited this long to let him know about the mattress.” I know what he was insinuating, and a proper host would apologize, and deliver a new mattress immediately, not accuse our children of damaging his mattress. Our two kids didn’t jump on the air mattress. I messaged David about our disappointing experience with the airbed, which we filtered out of our search. He responded , “I think we communicated quite clearly the fact that it was an air mattress before you arrived -and if you had wanted to cancel you could have done so”.
We notified David that soap bars in the bathrooms, kitchen and showers were used; provided inadequate toiletries (no shampoo in one bathroom); provided stained towels (extra towels in closet were stained also) and we had to clean dishes upon arrival.
With that, I wouldn’t recommend any airbnb member to stay here.