Unfortunately Airbnb had to intervene to resolve a dispute with the hosts. After investigation, Airbnb decided in my favor and issued the full refund amount I requested. During my stay, the pipes froze due to a snow storm and the cottage had no running water or functioning toilet for 2.5 days. While Sofia and David (the hosts) offered help including letting me use the bathroom in the main house and fill up water bottles to carry back to the cottage, as well as filling up a water bucket for me, not having running water or working toilet for that time was a serious problem. The issue could've been prevented or fixed directly. When I asked Sofia for a partial refund, she was unwilling. It took Airbnb's involvement (and much wasted time/effort) to resolve the issue and receive the refund.
Despite the dispute, the cottage is comfortable, peaceful, clean. Probably not ideal for tall/large people - the ladder to the loft, bed area, and shower are tight spaces, otherwise a nice place.