I only saw Julie once during my three night stay but she had the room set up so I didn't need anything. I knew she was only a text away if I needed to contact her for anything. The room was exactly as described. The location was perfect for my needs and I would absolutely stay here again the next time I visit my sister in Seattle. I'm not sure if it's noted in the general description but this wouldn't be a great place to stay if you have mobility issues. There are two flights of stairs that you need to walk up in order to get to the room. It's not a problem for me but I can see it being a real problem for others.