Jill was highly communicative and check-in was extremely smooth. They even gave us a custom giftbasket. The Airbnb itself was unexpectedly amazing. Who knew the steam room would be so necessary? The one thing I didn't like, which I won't hold against in my rating, was the fact that they were so strict about late check out. I understand that there are longer cleaning procedures, but it would have been good to know that there was absolutely no availability for that ahead of time. with as early as a 10 am check out with a 4 pm check in, it would have been nice to get that one extra hour to sleep in. Overall, that is my only drawback, I highly recommend this AirBNB, you will love it.