Shauna was very responsive and proactive about sending information and providing useful details for our stay, which was the 4th leg of a 10 day vacation in the pacific northwest. I must say, however, that for the price we paid, the accomodations were not terribly clean (everything was very dusty) and didn't feel nearly as glamorous as the pictures made it seem. It felt unfinished, from a decor standpoint, with piles of stuff sitting around on the floor, and crappy old couches in the living room. While we certainly enjoyed the neighborhood and proximity to the beach the house itself was something of a let-down. There was also major work being done on the unit above ours so there was considerable noise during the day, so if you plan to use the space during daytime hours, this might be a concern.