Our overall stay would have been so much better if there had been better communication. Our bed broke on the first night of our five night stay, and Melissa knew it had been a problem for previous guests. Rather than admit that it was her fix that didn't work, she fixed it the same way she had tried to fix it before. The bed broke again. It wasn't until our last night and after suggesting a more long-term fix that we were finally able to sleep in the bed and not on the floor.

Melissa may not have been very familiar with AirBnB's internal communication system. She was very hard to reach and mentioned being very busy. Other hosts have provided us their personal phone numbers as an alternative. In Melissa's case, it that took almost five days to resolve the bed issue as she did not get better with her communication until we told her we had placed a claim with AirBnb Customer Experience team.

Her location is great, her amenities are great, and the wifi is pretty good. And, at least when you stay here, you will know the bed has been fixed.