Andre & Joel were extremely communicative and made sure that we knew what was going on every step of the way. They had just installed in a keypad for the entry and let us know the morning of, as soon as it was completed. We never met them, but felt like they were reachable. The place was nice and the building itself is pretty quiet at night. It was a superb location -- just minute away from Capitol Hill to the right and Pike's Place to the left. Perfect for my boyfriend and me to have a short getaway. A few notes I had regarding our stay: 1) I don't believe this was communicated to them, but unfortunately the building decided to do an alarm test for fifteen to twenty minutes the first morning we were there. While I was on a 10AM conference call, the alarm went off across the building for about 5-10 seconds every three minutes. It was extremely inconvenient as I had to mute in-between my sentences as I was trying to speak. 2) Another unfortunate experience we had was that Andre & Joel mentioned that there was a cleaning company that took care of turning the unit around before the next tenants. I really don't believe this was their fault as there was no way they could have known but the cleaning team must have missed the shower because there were small wads of long brown hair from the previous renters. Certainly not ours because we both have short black hair. The fridge could have been cleaned out as there was an open carton of milk and someone's yogurt in there from previously. (I didn't think this was a deal-breaker, though, easily washed away the ones that were in our way; I just bring it up because they emphasize strict cleanliness from guests.) 3) Lastly, the pipes in the building were creaky at night. I think it was from running water in the unit above, but there was noise just above the bed area until about 1AM. Again, I think all of these were all out of their control for the most part but kind of added a damper to our experience.