This was a disappointing stay, to say the least. Our initial check-in was to be at 3 pm and was bumped to 4 pm because the greeter had someone else checking in at 3. I fail to understand how check-in can be arbitrarily changed in order to accommodate multiple check-ins. When we arrived at 4 pm on check-in, we were upfront with the greeter that due to a last-minute emergency we would have 3 additional guests that needed to stay with us for the first night. At the time we arrived, the apartment was not yet cleaned, and we were asked to return in 20 minutes. This was quite upsetting, as 20 minutes is nowhere near enough time to properly clean and sanitize the apartment, considering the current covid pandemic. It was at this point that the owner, Sarah, called to admonish us for violating house rules regarding guests. I explained the situation to her regarding the extra guests and Sarah told us to be sure that they weren't with us after Monday. She also told us that she would be keeping our cleaning deposit at $25 per person for the additional guests. I understand her point, however it would be far more valid had some of her house rules been held to on her end. The apartment was not properly cleaned. Toiletries (toilet paper etc.) that were to be provided for the first day were completely inadequate. Used toiletries (soap, shampoo, rubber hair bands) from previous guests were left behind. There were only 4 bath towels provided, even though we were renting for 6. In addition, the apartment is run down and in need of maintenance, tile is peeling from the edge of the kitchen countertop, the toilet seat is broken, and the carpet is badly stained. Apart from being a place to sleep, I would not recommend staying here.