When we arrived at the unit, the door was unlocked and the unit had not been cleaned. Dirty dishes in the sink, beds unmade, the whole bit. We contacted the hosts and they replied fairly promptly by email. They told us if we could leave for about 3 hours they would remedy the situation.

We left, met some friends for a couple drinks and returned 4 hours later.

This time the door was locked and the place looked great. Having to check in 3-plus hours after arrival time was a pretty lame, but Andre and Joel refunded us $50 (which amounted to about $63 with partially-returned taxes and AirBnB fees). In my estimation, a fair deal.

Our friends told us to take pictures and really rip the listing, but my impression is that the property is generally well-managed, and that we just hit it on a bad day.

The space itself is very nice, the beds were comfortable, and the location cannot be beat. We would stay there again, and I would expect to be able to give it 4 or more stars next time.