I did not get a chance to meet Manuela, but her communications were excellent. We arrived a bit early, and she left the key for us. The studio was immaculate! It was cleaner than most hotels! It was exactly as pictured, with all kitchen appliances, an excellent bathroom, comfy bed, and plenty of towels. Free on street parking is a big plus in Seattle! There is only one word of caution: the 15 or so front steps could be a problem if you have bad knees. Highly recommend this place; we will stay here next trip up to Seattle if we can...