Louis and Kevin were fantastic, very welcoming and very responsive. For instance, we couldn't sleep until 1am our first night due to a loud-walking neighbor above us, but we sent a text to our hosts and they took care of it--much quieter after that. The "serving hatch" passthrough between the bedroom and kitchen made it difficult to use the kitchen after our little girl went to sleep. However, in fairness to Louis and Kevin, they do state in the amenities that the apartment is not Family/Kid Friendly....Sans kid, it would be much more comfortable.