Don’t usually give bad reviews but…
1. Check-in was the worst I’ve ever experienced - everyone involved was non- responsive and unhelpful - Air BNB, Vacasa, and the “greeting host” kept pointing fingers at one another and the result was me standing outside late at night with two little kids. I read the other reviews about this problem so I took measures to avoid this - I messaged at 2pm about my 6:15pm arrival. At 4pm I asked for confirmation that someone would meet us. The response: contact us if someone isn’t there”. I also messaged when I was 20 minutes from the rental. I had also messaged AIR BNB all day about the fact that I had not received the building codes- they kept sending me the same e-mail that didn’t have those codes. It took 7+ phone calls, paging the building manager, countless emails and texts.
2. Unprofessional - the greeting host didn’t know what unit we were in, mixed up our name, and had his personal items out in our unit and had to pack them up when we arrived. There was no real orientation and no helpful instructions. The building manager took more pride in being professional and giving us a tour.
3. In need of maintenance- several doors are off the binges being repaired. The A/C is duct taped yo the window. Generally, it isn’t nearly as clean and nice as the pictures show.
4. Unaccommodating - after all of the forgoing, we asked to store our luggage in the room or a secure place in the building after check out because we had a late flight and they refused. Apparently it’s ok for them to take hours out of rental time but not ok to give any back.
5. Not stocked - minimal towels, no paper towels, no toiletries…
Don’t do it!