All I can say is that Joanne is a wonderful, compassionate, and understanding host! My family and I were in Seattle for our daughter's wedding. It had been a rough few weeks leading up to the wedding, with last minute issues cropping up more than we had expected. Joanne was awesome! She worked with us on a couple of these issues and helped make the morning of the wedding less stressful. The iron provided in the townhouse quit working, Joanne immediately sent me pics of irons wanting to buy one that fulfilled our needs. She had one sent immediately over! Also, she is quick to respond to correspondence sent to her, like REALLY fast! My adult children, and I bragged about how fortunate we were to have found one of her properties to rent! Rent from Joanne, you will not be disappointed!