When I arrived at this airbnb there was supposed to be a key to the unit and a fab to get into the building/up the elevator in a lock box. The lock box only contained the key so I couldn't get up the elevator to my room. It was 1 am and their website says they may not be available after 9 pm (except for emergencies - which this seemed like one) and after talking with airbnb support we ended up sleeping in the lobby of this apartment complex which was an absolute nightmare. The fact that they didn't respond until the next morning was horrible. Some man that lived in the building let us in and the fab ended up being on the counter in the unit. They did give us a refund for the first night but that is not acceptable, hence my review. The unit itself was very clean. They promised dark washcloths for getting makeup off and if you use a white towel they will charge you... but there were no dark towels. Honestly if the check in process wasn't absolutely awful I would've left a decent review but that really ruined the experience when you're only staying for three days. Would not stay here again.