My wife and I came to explore the city for a few nights. When we booked CitizenM, there were no reviews on Airbnb given that it was a new hotel. Overall, we enjoyed our stay and found the staff to be enthusiastic and helpful.
When we got into our room, everything looked great except that the sheets had too much hair in them. We called down to have them change our sheets and they offered us complementary cocktails downstairs as a courtesy. When we came back, our sheets were spotless.
The check-in process was confusing because nothing was listed on the Airbnb app. Getting into contact with them was also difficult. I think this location should add details regarding check in so that newcomers understand how to check in and how to get into contact with the property with questions beforehand (they did not respond to messages sent through Airbnb).
The atmosphere of this hotel was great. The technology in the rooms was awesome and the blackout shades were the best I’ve ever experienced (so much that we missed our alarms in the morning). We were pleased that we took a leap of faith in booking this place without any prior reviews. I’d recommend this spot.