We didn't get a chance to meet Dirk & Jaq due to our busy shopping schedule, but nevertheless, everything we needed to know were written down for us either in the welcome book or stickers around the place. It takes a huge amount of effort and organization to maintain the same level of satisfaction to all travelers. The place looks exactly the same as the pictures and has a great artist's touch in the furniture/decorations. If I were to have any complaints from my one night stay, it might be the combination of the building structure and the downtown location. Although none of it falls in the control of the hosts. Sirens in the nights and noise from doing anything might not be easy for light sleepers like me. Overall, it's still a great place to stay while you are visiting downtown Seattle.