I highly encourage you to read this entirely for the sake of your well being. The apartment smelled musty and sneezing and wheezing ensued (as I am asthmatic). Extra pillows had weird gross brown and yellow stains and not enough pillow cases. When we retrieved a blanket from the closet there was gross stuff on it too. The sheets were dark brown so who knows if they were clean. The mattress in the master bedroom was old. You could tell by even looking at it. The pool and hot tub were filthy and covered in dirt. The hot tub in the other building was broke. The halls reeked of trash. Pictures were taken of these issues.
Amenities are sprawled out through multiple towers and getting to them is difficult and confusing. We even encountered others who were wandering around and frustrated saying they hated this place. You have to walk through the parking garage or the public in your swimsuit to get to the pool. They were out of parking passes so we had to pay the regular fee. The advertisement makes it seem upscale when it is far from it. It may have been at one time, but not now.
The downtown location is excellent but the location of amenities is terrible. One of the rails on the balcony (of the 22nd floor) was loose. My teenager noticed and then I did as well. Not a safe feeling.
Horrible parking garage. Poor signage, hard to find the correct elevator to the coordinating tower, extremely tight to navigate and insulation hanging from the 6’ 5” ceiling.
We went to the basement to get to the pool and after discovering it was filthy we went to go back. The door handle was broke off! Picture taken, and no you couldn’t use it. We went to use the stairs and the door was locked! We went back in the elevator and it beeped and got stuck for a moment then finally let us off at the sky bridge. When we got to the lobby the fire dept was there because there was a fire on the tenth floor and the sprinklers went off and they had shut down the elevators. So there we sat in our swim gear for an hour before one of the firemen escorted us up (because the elevators were still not working). When we asked if this happens a lot he said yes they are there a lot. We had quite enough and just wanted to leave as it was entirely disappointing and we felt unsafe, so we collected our things and walked the 22 flights down with our luggage. After returning the keys it took half an hour to get to our car as so many areas lock you out. We couldn’t even exit to the garage at one point without the keys. Not safe at all. It was entirely frustrating and I am appalled at the price for the quality, the layout and the chaos. Even the concierge apologized and described it as a nightmare.