Although check-in time is at 4:00pm, when I arrived at the airport at 4:30, I still had received no code to get in the place. We called and our host didn't have the code and said she'd get back to us. This was very stressful until she sent the code. Then at the door to the property, the code didn't work. The lock needed batteries and wouldn't open. We called again about this and were told someone would come over and fix it. We waited a short time and then went to find some dinner. Upon returning, the door was ajar. No note, no text, and the lock wasn't fixed. It didn't get fixed until 6:30 PM the next day. I left midmorning without being able to lock the door and returned after 5 to see the door wide open. The neighbors said it had been that way most of the day, that someone had to go in and reset the router for everybody's internet. Sarah showed up at 6:30 with some AA batteries. I showed her a package that didn't belong to me, a comforter that didn't belong there and how messed up the shower was - the handheld runs at the same time as the faucet below. The carpet is stained and dirty, there are broken tiles on the bathroom floor, no stopper in the bathtub, mangled blinds in the bedroom, which also has a rag and water bottles in the 2 inches between the bed and the wall. The bed fills the small room completely, there is no bedside table. A floor lamp crammed in the corner is the only source of light and you must crawl over the bed to get to it since the light switch on the wall doesn't appear to work. At least the view of the bay is nice, there are flowers in front and there is a live band playing next door on weekend evenings. The area has lots of cafes, coffee shops and restaurants, so buy groceries before you get there if you want anything at hand. If you like to communicate with your host and feel secure about your reservation, this is not your ideal situation. A lot of things can be overlooked, but I'm not forgiving her indifference to the check-in time and my security, especially since I had spoken to her the day before and said I was nervous about the trip. It put a real damper on a trip I'd looked forward to for months and added a lot of stress needlessly. I strongly advise other travelers to avoid this one. It's a shame I can't post pictures !