I just wanted to personally Thank JT and Mark for the excellent customer service they provided my family and I before and during our stay at their unit. The communication between JT was very professional but yet also included a personal touch that was endearing and very much needed due to our reason for renting. I was going to be in Seattle for a very difficult and dangerous surgery and needed a location close to the hospital but yet also very comfortable and easily accessible to aid in my post-surgery healing process. JT went above and beyond to ensure that all of our requests and specific needs were met all while providing excellent customer service and providing a sense of truly wanting to be helpful. JT was able to work with us last minute when my surgery schedule changed and we needed to push our reservation dates back by a week. The cost of this rental was very similar and actually cheaper to other hotels I have stayed at in this part of the city. This Airbnb property provided my family a very clean and comfortable location for all of us to deal with my medical issues while not having the anxiety experienced at other hotels during past stays. The southern charm of JT and Mark made us feel at home and have ensured that we will attempt to stay with them every time we have to visit Seattle for business or pleasure.