Shannon communicated with a phone call shortly after our arrival and after that it was easy to communicate via text. The apartment was lovely and matched the description to a "t". The accommodations were very comfortable and we appreciated all the extra little touches: comfortable bathrobes and warm socks, fluffy towels, candies on the kitchen table. The bed is amazingly comfortable, equal to any in a good hotel. We love the Ballard neighborhood and it was very convenient for us near the relatives we were visiting on Phinney Ridge.