My family spent four nights at this airbnb managed by Plushy. If I'm to choose one word to describe Plushy, it would have to be incompetent.
We had issues literally from the moment we walked in to after we checked out.
The biggest issue was also a serious safety hazard. My elderly (78) aunt was locked in the upstairs guest bathroom for over fifteen minutes. She took a shower upstairs while the rest of the family chatted downstairs with the music on. She yelled and banged on the door for at least ten minutes before someone heard her and opened the door from outside to let her out. She was shaken up, her face flushed and her palms red from banging on the door. This had me feeling terrible and embarrassed as the organizer of this trip. My aunt was gracious about it as she didn't want the rest of the family to worry, but I found out she consulted her physician regarding chest discomfort and sleep disturbance. Medication for anxiety was prescribed. Again, just imagine how terrible I feel as the planner.
One other big issue was lack of sufficient hot water. Seattle was freezing cold to us (we are from So Cal) I texted Plushy the night of the 13th regarding lukewarm showers, and the issue was not addressed until the 15th.
Relatively insignificant issues were dish washer full of dirty dishes upon check-in, two out of the three bathrooms lacking shampoo, one hair dryer to be shared between 11 (max occupancy) people, and no laundry detergent. These supplies were not replenished until two days later. I haven't seen Suave since college and definitely did not expect to see it at a "luxe private getaway."
We checked out on the 17th. Even though I could see on the app that no other guests were checking in until the 20th, my request for late checkout was denied. The reasoning was housekeeping was already scheduled. I had to wonder why housekeeping could not be rescheduled for any other time between the 17th and the 20th.
Checkout was at 10 am. Since late checkout was "impossible," my family got up extra early to make sure we have enough time to do what the host required, i.e., take out the trash, wash all of our dishes, despite paying a hefty "cleaning fee." I put all of my guests to work and we actually cleared out of the property a little before 9:30 am. To my disbelief, I get a call from Plushy at 10:32 am asking why I was still occupying the property. I thought it was a mistake since Plushy did manage several properties. I told them the address and they replied that the housekeepers were at the property and informing them it was still occupied. I had been just annoyed but Now I felt angry. I had to tell Plushy that the housekeepers were lying.
Overall, my experience with Plushy was that even though they were polite and responsive, they did not problem solve in a timely manner. The house was beautiful and the location was great. However, I was not able to enjoy our long-awaited Easter/family reunion in Seattle because I was too busy apologizing to my guests. This was my first airbnb experience. It was far from positive.