We had the entire house, all 5 bedrooms. The host’s primary house above is old refurbished and the ground floor with both internal and a separate entrance is newly renovated and really nicely done.
The house is beautiful no doubt (if you like old houses like me), and the location is excellent. We were super happy until the power went away 90 minutes from the time of check-in, the host was not in town and sent a neighbor friend to help us.
The host repeatedly accused us of plugging in a high voltage device that caused the issue but never proved it.
The host claimed first that she received an alert, later said her neighbor friend confirmed we caused the issue. I submitted evidence to Airbnb, her neighbor friend said, and I quote ‘he rebuked this claim that we caused the issue’.
I am extremely grateful to the host's neighbor friend for speaking the truth and helping me prove that we didn't do anything because he was with us most minutes before it happened. He is a great man.
The host also claimed two extra guests stayed over that overloaded the house. I denied and repeatedly requested Airbnb to prove her claim using ring video recording, but she never did, because you cannot prove something that never happened. Airbnb accepted my refund request and deducted only 20% because I didn’t involve Airbnb early enough.
I just wish the host trusted us for once that we never caused the electricity issue and focused on the real cause. If the host promises not to blame you if something goes wrong in the house, it is a perfect home to stay at.
I have just stated facts about my experience based on evidence and really hope that Airbnb will not allow her to make any personal attacks in her review.