Very clear instructions for check in, check out, finding the place, and all the info about the apartment. The instructions are clear about not allowing late check in or checkout. I didn’t ask for this so not sure how they would have responded. The apartment stayed warm with the space heater. Very clean kitchen with everything you would need to cook. The neighborhood is quiet with poor lighting at night. I didn’t feel unsafe walking around. Public transport is close by. Street parking within a couple blocked is free 8pm-8am and otherwise paid with a 2 hour limit.