Our stay here started with a rude encounter. We had a stressful trip and hoping for a quick and easy check in which this was not. Prior to arriving the hosts asked us when we would be arriving at the Airbnb which I wasn’t sure so I let him know what time we were landing. He gave me a time where he thought we would get there and said “concierge” will meet us and give us the key and to text the “concierge” when we’re 30 mins out. We ended up getting out of the airport quickly and I was surprised to receive a text from the “concierge” asking When we’ll arrive. I didn’t appreciate them giving my phone number to a random person. I let him know we’ll be there in about 30-40 minutes (which was earlier than the time we were told by the host) and he said he may not be able to make it early. At this point I’m confused because the entire point of concierge is that they’re on site. We get to the apartment and wait outside and I message the host to say we’re waiting and he said “he’ll try his best to accommodate”. I was very frustrated and asked him “this has not been a smooth check in process. What is the refund policy at this point?” To which he responded “Calm down, Rana. He’ll be there soon”. It is appalling that this is how this host speaks to anyone let alone their guests. Finally their “concierge” arrives and he says “hopefully the room is clean cause last time people arrived and the room wasn’t clean”. We get to the apartment and there are towels left in a bag outside and he says “well this doesn’t look promising let’s see if they cleaned it”. He said he didn’t get a chance to check earlier to see if they cleaned the apartment since we arrived early…. Except check is at 3 and we arrived around 7pm. Thankfully we get in and they had cleaned. I have no idea what kind of unprofessionals they have hired for this Airbnb but this was one of the worst experiences I had checking into a Airbnb. Also on the Airbnb page it says “host will check you in” which is clearly inaccurate.
Last but not least: my boyfriend and I were working from Seattle (EST hours) and had checked with this host about the speed and quality of the wifi which was very important to us. He assured me that there would no issues with the wifi. On one of the mornings we were here, the wifi was out for 2 hours during our work day which cause a lot of issues for us. They left instructions on how to reset the router which didn’t work for about 1.5 hours but finally came back.
Their Airbnb is in a great location but I would never stay here again due to lack of professionalism they displayed.