Everything was great about the stay, except that I think I got bed bugs from sleeping in the bed. I cannot be 100% certain, but I can't think of what else would have caused the mysterious bites all over my body that started the day after I arrived. I contacted Lucy the day I left and she followed up immediately. She ultimately gave me a full refund and assured me that the whole unit will be heat treated for the bugs. Lucy has been very understanding and helpful in the process. I would recommend her as a host and feel confident she will resolve the pest issue.