My first time using airbnb is most likely my last time using airbnb. Terrible. The host is a nice person but did not follow through with her word and was casual with our personal safety and the safety of our luggage.

Punchline: 1) The host left our room door unlocked and OPEN with our luggage in. She also did not physically remove a WASP that was there when we arrive. 2) Airbnb customer service number is not listed, they are hard to contact and their cancellation policy is terrible. Although when I did speak to a representative she was very nice and accommodating.

The story: Booked June 1st thru 4th. Arrived earlier and texted her, she allowed us to check in early which was very nice of her. Got to the place, upstairs walk into a place that smelled old but we figured hey it has charm. We were introduced to a lady that makes soap. Angielena, her dog, the soap lady and her 2 dogs started to talk with us (luggage still in hand) for about 20 - 30min. They were nice, we were tired but excited. Were shown our room - smaller than the pictures, not charming at all, overlooks a dump (which wasn't a big deal to us). Since we were early she said there were things for the room that needed to be done like final touches in the bedroom with kind bars and towels etc. She talked a little bit about the neighborhood. Showed us the bathroom and gave us our keys.

Issues: There was a WASP in our room cause the window was left open also making the room hot and muggy.

Promise: Angielena promised us she would get a container or jar and make sure to physically remove the wasp from our room. Additionally, she said after finishing the final touches she would leave the room locked.

How we left the room: Left our bags in the room (under the impression they were safe) and assured the wasp will be removed.

Before we went back: Got a text in the evening informing us that she "checked for the wasp" multiples times and forgot to lock the door but closed it so our stuff is fine since everyone is trust worthy.

What we found: Went back at night to find our room door half way OPEN WITHOUT LUGGAGE INSIDE. Sure we found neatly folded towels etc but WHO LEAVES THE DOOR OPEN AND UNLOCKED WITH other peoples stuff in IT! Also, no grantee the wasp wasn't going to decided to shows its face since she didn't really remove it. She "checked" multiple times.

Ending: I contacted Airbnb, wanted my money back and left that night. We could not contact her for a while, then she was first apologetic, then nice then annoyed. Had us drop off the keys in the drop off box. She told Airbnb to refund our money if we delivered they keys ASAP.