The positives:
Crystal is excellent at communicating both in making suggestions to resolve issues in the long run and responding quickly. Check in was easy with assistance from her assistant Toni. Hot water worked great. WIFI worked great. Kitchen was well stocked with cookware and plates. The view was nice. Place was livable clean. Washer and dryer work well. Provision of toiletry and laundry supplies was great.
The OK parts were:
A/C is noisy and moderately affective. Would not want to be there on a hot day. The number of bath towels required daily use of washer and dryer for two people.
The negative:
Hallway smelled of food. Sauna did not work for entire stay. Sauna was a deciding factor in choosing this location. Place was not deep cleaned, hard to clean area had dust. E.g. blinds and top of fridge. Main TV remote would not turn TV on and off. Fireplace was not available for use. Some of the neighbours were loud after 10:00pm. There was considerable outside noise during the day, making it a challenge to work. The parking space is extremely narrow. One of the two elevators did not work making going up and down a little challenge.
Issues were noted and communicated during the stay. Crystal responding quickly with info and suggestions but was not able to resolve most as she is an hour away.
My preference would be to receive a partial refund due to the numerous issues on our second Honeymoon.
Hope this is helpful to all.
Take care,
Leroy