This is my first time staying at a Airbnb hosted by Lux so I am only speaking to this specific Seattle location. The description of this downtown “penthouse” apartment was great. But the apartment fell short of how it is described in the post.
The apartment is downtown, but it is not the penthouse as described. The large balcony pictured in the post is a shared balcony, not private as implied in the post. The apartment does have two smaller balconies. The balcony door off of the bedroom was “duck taped” shut so we could not use. Below are a few other disappointments
-Upstairs shower/ tub did not work. Handle to turn on water was broken.
-Towels had stains on them
-Multiple Stains on the carpet throughout the apartment
-Dishwasher was not installed and fell onto my girlfriend when she opened the dishwasher door
-INTERNET WAS NOT WORKING - therefore I was unable to work (This was a big disappointment)
Communication was VERY BAD. I left a message about the internet with the person who checked us in. I was told they would look into the internet issue and get back to us. Never heard back from Lux. The next morning I went to a coffee shop to get internet, sent Lux a message through Airbnb app at 9:30AM. Did not hear back from Lux until 1pm, 3.5 hours later
It was an unfortunate experience, but I hope the feedback will allow Lux to look closer into the management of their properties so future customers don’t have the same experience.