Susan put lots of thought and consideration into making our stay comfortable. We especially appreciated that she made sure the bedroom where we would be sleeping was cool and comfortable during an intense heatwave. She also made sure we had all the information we needed to find the place and enter it easily, even though she was away when we arrived. She was proactive, reaching out to check and make sure all was going well for us even before we had a question.
There were a couple of minor cleanliness-related issues that made our stay a little less pleasant. First, although the kitchen is not part of the area that Susan makes available to guests, when we arrived, we noticed that something had been left in the kitchen sink drank that emitted kind of an unpleasant smell. I ended up trying to clean out whatever it was because I didn't like smelling it whenever we went in and out. Second, although we appreciated that Susan provided us with silverware and mugs at the coffee station in the second bedroom, there didn't seem to be a good way to wash them properly between uses without access to the kitchen. All we had was the bathroom sink, but cleaning them there without dish soap or a sponge was a little frustrating.