We stayed here for 4 weeks. Alice is very nice and you can tell she cares about the space. However, she was not very good at communicating early on in our stay. We would use the Air Bnb app to message her and she would respond by calling us or coming down to talk to us. There was one instance when my wife was locked out of the house and we had trouble getting a hold of her. Things improved as the month went on.