Tory was easy to work with, she allowed me to change my reservation after making a goof on my check-in/out dates. Prior to my stay she contacted me to give me clear instructions for arrival and also checked in with me by message a few times during the stay. The location was convenient and fun, walking distance to a small general store, a park and also some restaurants. The cottage was very clean and had everything that we needed. Cable and internet worked well! It was awesome to be able to cook our own meals and the heated floors in the bathroom were a fancy touch. For anyone traveling in a car, something to know is that you do park on the street and walk down a residential ally to get into the unit. This was no issue for us, just at night when getting home after dark, it was a little dark to see and the alley was not paved so use your flashlight on your phone. :) Over all, the stay was very pleasant and the loft was fun. This place has everything you need and lands you close to many fun areas in Seattle, but far enough from downtown to not be stuck in the hustle and bustle. Well worth it, don't miss out!