There was a mix-up with the cleaning of our room before we arrived, so it wasn't ready yet when we went to check in. They made the situation right, though, and took great care of us afterwards. Though we did have to do some laundry from previous guests before we could do our own (or else have to touch someone else's dirty laundry), we really appreciated the presence of a washer and dryer. The size of the place was VERY nice and amenities were wonderful as well. The downtown location made it close to everything we wanted to do, and I would definitely stay there again in the future.