We never met Emma but were impressed with her immediate and helpful responses to any queries. The bed was comfy and we appreciated a bag of Seattle coffee awaiting us on the counter. Unfortunately, we never did find the stove's gas outlet to boil water to make coffee. The best part about the suite is its lively location in the uni/Pride part of town with a 15-20 min walk downtown. The restaurant '8 Ounce' around the corner is an absolute must unless you are vegetarian. Oh yum! A small bounty of other close by restaurants is augmented by a small grocery store to supply the rest of your needs. The downside of the location is probably only evident if you wind up taking your car as we did. Note - leave your car at home unless you are prepared to pay; there is no free parking in close range, with all metered streets matched by day/nite lots that charge (fortunately there is one right across the street but $). As for the suite, we were a bit taken back at the bare bones look and general condition (telltale upon opening the building's street door). The theme is nostalgic and cool, perhaps considered shabby chic, but although the suite was clean, it could use a little loving. Overall, we'd recommend Emma's place.