We loved our stay here! Kristen was very accommodating (and overall a kind person). She was always available (via text, which was perfect) to answer questions about activities or restaurants in Seattle. She even did a couple loads of laundry for us halfway through our trip. With two kids, 2 and under, this was absolutely amazing. The blackout shades helped us all sleep so much better and the kitchen is stocked with anything you could ever need. We even requested a couple additional items (pack n play and Tupperware) to make our stay more ideal and she was able to satisfy both. Would definitely recommend!