Dimple was very responsive to all my inquiries. She always got back to me in a very timely manner. During our stay, we didn't see her a lot , but she was very friendly and helpful when we did interact. The studio apt. was clean, private and larger than I expected. It was kind of dark, since it was a basement apt. Also, the double bed was small for 2 large adults. However, both of these points were made in the listing, so it was not a surprise. The location was great for us. It was in a beautiful neighborhood, with a terrific view. It was close to buses, which was important to us. Eating establishments and nightlife were not right next door, but were within walking distance. Overall, it was a very good experience.