Where to begin.... I have been using AirBNB for a number of years and was quite disappointed with how this experience went.
James was polite and tried to be accommodating but we felt not enough was done.
Check in at the apartment was smooth, but once we got there we felt uncomfortable due to the heavy, thick smell of marijuana smoke. This was due to the neighbours of the apartments, I assume..
We were only in the apartment for an hour when we decided, due to health reasons we were to leave and stay at a different location. When we shared our concerns with James, he did seem to understand and try to offer us a different place of his but unfortunately by this point our trust was lost due to the experience we had.
When trying to speak with James about receiving a full refund, he just referred us to a page stating all the reasons why he won’t and then didn’t want to discuss.
I have taken this to airBNB directly because I don’t believe it is fair for us to pay for the experience which we had.
So, if you like marijuana smoke I highly recommend.....