Moe provided check-in instructions on the morning of check-in, and then touched base with us the next day. That is the only reason for the 3 stars on the communication. The location was good, but everything else has been given 1 star for good reason.
When Moe messaged us after the first night, we let him know that the place was absolutely unclean and that his posting was misleading, so most of our party just left town because of how unclean the place was and how unsafe it was for their children - it is impossible to find a place the same day for 8 people and children. The other 4 of us who stayed only did because we couldn't find, and couldn't afford, another place on short notice after paying for this place and we weren't going to miss out on our plans in town because of this. We let Moe know this, but he denied there was anyway it could be unclean - so we sent him dozens of pictures. He continued to deny any responsibility even after all the pictures we submitted, so we are now leaving this review and going directly to Airbnb.
First of all, the pictures on the ad are years old. There are items that are not in the house anymore, or if they are, they are years older and the place has not been taken care of adequately - let alone sufficiently cleaned regularly.
There were items from previous guests left all over the house - a pacifier, an earplug in a bed, a receipt at the bottom of another bed, a large earring, and a t-shirt under a blanket on a living room chair. There was a broken step on the stairs leading to the basement. The kitchen sink was full of hair. The dryer had wet towels and bedding in it. There was old popcorn all over the floor from the popcorn machine downstairs. There was dirt and food on the floor all throughout the kitchen and dining area. There were ant traps full of dead ants in plain sight. Half the blinds were missing in the master bedroom so you couldn't fully close them for privacy. They obviously did not clean or turn down the beds with new sheets. The beds in the bunkbed room were unmade, and just stuffed full of dirty sheets, pillows and mattress covers. There is a small unlocked door upstairs that just leads to a little closet full of exposed insulation and spiderwebs. They said there would be a children's gate for the stairs, but there wasn't. Outside the lawn was dead, along with all the plants and trees around the house, there were loose bricks strewn about the garden area (all dirt) by the ping pong table. The chairs on the patio were completely rusted through on the bottom which was a danger to our children. There were huge spiderwebs all throughout the back patio railing. The sauna didn't work at all. The hot tub had a bunch of dirt and rocks in it, and smelled like straight chlorine - like they hadn't properly maintained it but rather just poured a bunch of chlorine in it. The ping pong table was uncovered and warped with a huge puddle on it, so it was unplayable - there were no balls to use anyway.
This is the worst Airbnb experience we have ever had, and the only time we have ever left a bad review. We gave Moe the chance to apologize and do something about our terrible experience due to their lack of cleaning and property management, but he refused to do anything. He should not be allowed to continue providing misleading ads and unclean properties on this site.