I understood that the room was in West Santa Cruz. It was near the Boardwalk. This disrupted my plans.
Check-in was 3 pm but my room wasn’t ready until after 5 pm.
I was told I had a parking space but when I returned, late at night, there were no parking spaces available.
The room was chilly but there is no heater. Meanwhile, the bedding was thin so sleeping there was uncomfortable.
The Wi-Fi was intermittent, which disrupted a morning Zoom meeting I had.
I was charged $300. for that room. I’d like a partial or full refund.