Robert is extremely friendly! He's a very helpful person and if you need anything dont hesitate to talk to him or ask him questions. He reccomended good places to eat and things to do. The bed was AMAZING. I had to ask him for the name of the bed and pillows because i have to get them. Easily the most comfortable bed I've ever been in, and the best night sleep ive had in a long time. There were also GLASS water bottles in the fridge, I kind of freaked out over that with excitement!