This was a quick non-vacation trip for us. it was close to the storage facility where we housed our kiddos stuff for UCSC. It's location is convenient for that reason. It is cozy as described, the kitchen was nice and the bathroom was good. It is in the industrial area so it's very dusty. The check in instructions are sufficient but we did have some hiccups with the lockbox. Thankfully there is a key to override the issue once we have the keys in our possession. It needed some once a quarter deep cleaning as there are cobwebs, windows are grimey. There is a rug that have curled over time and since it's located in the living room which is a high traffic area, that was a bit hazardous if you are not careful. There are sketchy people in the area which I felt a little uneasy. I'm glad this was not a solo trip and my hubby was there, otherwise I would be a little nervous. Communication can be improved, the response time to our message is pretty delayed so I'm glad we didn't have an issue that we needed immediate attention. It did have a quaint little backyard and the bamboo trees was a great idea in covering the unsightly industrial neighbor it surrounded. Overall, this place served a purpose for us.