Kitty was very helpful in showing us the place and explaining how everything works. The haven is really beautiful and peaceful. If you want to get away this is the perfect spot to book. If you are arriving after sunset be cautious of the driveway as it is quite dark and steep, we ran into another vehicle as they were coming down so it was a little scary but luckily we were able to squeeze through them. Kitty is such a sweet person and will make you feel at home.