Christine seems very nice and like a genuinely good person. Unfortunately, her place was very disappointing. While I'm sure she changed the sheets, the place has clearly not been cleaned in years. There was gunk and food splatter on every cabinet and "kitchen" surface, inside every drawer, lipstick on some of the glasses that were "clean," toothpaste splatter on and around the bathroom counter/sink area, a visable layer of dirt on the ledge she placed our clean towels on, and gunk on every door knobs and light switch. Even putting wanting it "COVID clean," this was one of the dirtiest places I've seen in any of the AirBnBs I've been in around the world.
We spent hours cleaning to try to feel comfortable, then in the morning the toilet didn't work (Christine had a plumber "fixing the toilet" immediately prior to our check in). Enough was enough and we cancelled our reservation.
Christine did give us our money back and was very kind about everything. I feel bad leaving such a terrible review for such a nice person, but I feel I need to warn the AirBnB community not to stay here. I'm blown away she got such good marks for cleanliness and is a "super host." It could have something to do with the fact that she offered to cancel our stay and a full refund when we raised the cleanliness issue. Seems to be an emerging strategy for hosts... Just refund people if there's any sort of concern and leave people high and dry, without a place to go... That way you never get a "bad" rating because you "addressed the issue."