Due to the storm we were unfortunately not able to come, due to multiple highways to Santa Cruz being shut down, and we were not able to give notice other than the day of, but they were very kind and though I did not know whether I would be able to receive any kind of refund, they offered a partial refund which was very helpful even though we had passed the time period for receiving a refund. I really appreciated that, and I appreciated the understanding in a difficult time of adverse weather.