The place is as described. BUT I had major issues with the cleaning crew and customer service with Vacasa (the company running this house)
Upon arrival at 7:30pm (6 hours drive from Los Angeles) I got a text from the cleaning crew saying they have not cleaned the house.... I arrived with to most disgusting scene in the bathroom and bedrooms. Dirty towels and bedsheets were all over the floor.
We had an elderly person with us, during this COVID19 pandemic I could not take a chance. So we waited outside in the cold for 3 hours for the maid to arrive and finish cleaning the place.
I was on the phone with Vacasa the whole time trying to find a solution. They finally promised to refund the cleaning fee, and 1 night for their mistake, and our time.
The next morning, dirty stained towels were found on the shower rack.... I was not angry at the maids for missing the dirty towels, I just sent them a picture and told them to be more mindful next time.
Skip to now, 2 whole weeks after i left the place. Vacasa only refunded me the cleaning fee. They keep stalling me whenever i called saying "only the manager could authorized refund but he's not in the office right now" and kept asking me be patience. I had no choice but to leave a 1 star for this fraudulent company. I am taking this up with Airbnb hope they will take care of me.
This was my first time having problem with an Airbnb. I've rented over 10 homes in the past 5 years for all my vacation. Vacasa dishonesty and lack of organization ruined this wonder home for me