The house was ready before check in and they called to let us know when it was ready. We got traffic on the way in so they let us know how to pick up our keys after hours if we did not make it by 5 pm. I did get lost due to gps but if you reference the pictures you should be totally fine. The pictures do not do this house justice! The master bed was hard and the pillows were super soft but that is probably my only complaint and that is just because I’m used to my own sleeping arrangements. The decor is so cute. Having a wagon and cooler for use was perfect. Would definitely stay again.