SERIOUSLY NEVER BOOK USING VACASA.
When I booked check in and check out were 3pm and 11am. I inquired about early check in and late check out. They responded with 4pm check in and 10am check out. They were not going to budge and when i showed them the booking said 3 and 11 they ignored it. Minor inconvenience though so we decided to continue to make the trip. Upon arrival there was no power at my location due to local storm. The service response speed was horrendous. Stuck in a cold freezing box in the woods without power for 2 hours trying to get a straight response from VACASA. Luckily Air BnB’s support was much more helpful and we able to get a refund, so i could leave in peace.
Suggestions for owners:
1: change property management
2: get a tv, i get the secluded ideal but have an option/ wifi too
3: lower price/fees, nowhere near worth 840$ a night. especially when the service/care are absent
VACASA uses the system to overcharge/scam people. Motel 6 has better service