Jamie was helpful and accommodating given that there was a snowstorm the day before we stayed at their place. Unfortunately, the lights were out and the place was extremely cold. We had prior plans booked so we couldn't reschedule. We also didn't have any cell service to reach Jamie at the place, so there was no way of resolving any issues. Next time, it would be great to have better lighting and heating indoors in the event of a power outage.