Communication with Suri was great, she responded very quickly to all my messages! i wouldn't recommend this place to people with small children for the following reasons: The owners of this house have some gorgeous furniture and many glass and ceramic decorations in the living room, so i had to watch my kids closely when we were in the house to make sure they weren't going to break anything. They do have a nice backyard patio so we ate outside and that was a little more of a free space for the kids, but there is no fence between the front and backyard, and the house is on a very busy street, so again extra vigilance is required. When we found ants in the kitchen cabinet where the sugar was stored, i was willing to look past that, ants happen to the best of us. but when we found them on the day we arrived in the bathroom along the wall, in the bathtub, and crawling on the bathmat, it gave us the impression the house wasn't well cleaned before we arrived. The bedrooms were tidy and the bed in the master bedroom was very comfortable, it was one of those adjustable beds! The house is on a busy street so there is lots of street noise, even at night when we were trying to sleep.