Do not stay here. We were left stranded and unable to check in because someone forgot to put our key out and the property management company would not offer a fair refund for the night we missed.
In order to check in for your stay, you are required to drive 15 minutes out of your way to pick up your key at their office. A day prior to check in, I informed them that I would be checking in late, which I was told would be no problem. They sent me instructions for late check in which required me to pick up a key from inside a lockbox outside of their office. My guests and I arrived at the office around 1:30am after a six hour drive and opened up the lockbox to find there was no key left for us. There were three other envelopes with other names, but none for us. In a panic we attempted to reach the office, but they close at 5pm so all we could do was leave a message on their voicemail. We were stranded for the night, and ended up having to find a motel last minute. The next morning I received a call back from Christine. They offered to refund me only $289 for the night we missed due to them forgetting to put the key out. This is only the base price for one night and doesn’t include any of the taxes or fees we paid. We paid nearly $1900 for a three night stay and had already missed out on 1/3 of our stay, so I asked to be refunded for 1/3 of what we paid as I thought this would only be fair. My request was denied with the reasoning that I would still be staying the other two nights. Finally, they allowed me to cancel completely for a full refund. Christine and Sandra were both extremely rude and petty. I didn’t even receive an apology for getting stranded at 1:30am due to their negligence. I would also like to point out how unsafe their check in process is. The lockbox is accessible by a number of other people considering there were three other envelopes. Any person could have grabbed someone else’s key with the directions to their AirBnb and waited for them there. Also, they don’t disclose that you will have to go 30 minutes out of your way to check in (15 there and 15 back) until after you have already made your reservation. Overall this was an extremely upsetting experience and ruined a significant part of an expensive vacation that guests took time off of work for.