Will never stay with Vacasa again. Inaccurate info on listing at time of booking. Said unit was on the 3rd floor, and was disappointed to learn it was a 3 story unit which was very difficult with a toddler and a 9 month old crawling baby. Not as expected and Vacasa gave me the runaround for over a day with at least 10 different representatives contacting me through the app. Each new message was from a different rep and never got the help we needed. There was no heating at all in the second bedroom so it was freezing for our baby and we couldn't use it. There were also cleaning issues that were left unresolved. All of this was brought to the attention of Vacasa within 24 hours after check in, but was just never resolved during our 3 night stay. Airbnb was much more helpful than Vacasa. Overall a very disappointing experience. Never again.