We arrived at the property about 4pm PST
However there was a combination lock on the gate to the private driveway. Nobody told us the code beforehand.
We called the 800 number and the first person who answered gave us the code xxx8. We tried it but no luck. We stayed on the line till she escalated but after about 12-13 minutes she hung up
We called again and this time we were given a different code xxx2. That one didn't work either. Sabastian (sp? ) the 2nd agent said he will call back in 15 mins or so
I send some more text messages with the picture of the combination lock.
We didn't hear back and tried calling again. This time the agent told us that we needed to have the combination at the top of the padlock and not at the center line (which is normally what its supposed to be).
The initial code did work at the top line and we finally got in. The whole ordeal took more than an hour