I booked a weekend camping trip at one of Alice’s campsites. I gave her notice we had second vehicle so she could request extra fees she mentioned in rules.
She responded with a figure that added pet fees which were not mentioned anywhere in this dirt campsite listing.
I let her know pet fees were not included in this booking when I chose it. It made no sense when it’s a bare campsite where we are leaving no trace, including picking up after our dogs. Pet fees are for extra cleaning or accommodations.
She told me she couldn’t add either the pet fees per night or per stay (can’t remember which one) on Airbnb listing set up. So I sent her the link to show her how.
She immediately went straight to telling me I could cancel. Which that was fine if I received full refund. She’s already tried to increase cost and lied to me.
Her cancellation policy clearly stated I’d get 50% refund. I called Airbnb and they told me to wait until I speak to Airbnb Ambassador before I cancel.
Meanwhile she’s left me three increasingly aggressive messages telling me to cancel immediately. Cancel or you won’t get full refund. Then she said if I don’t believe that she’ll give full refund fine but she’ll dispute and let it go to arbitration.
I was following what Airbnb told me over a person I clearly don’t trust at this point.
It’s a shame. Due to rain no one booked. She lost more income not giving up what she shouldn’t have expected without disclosing in campsite listing.
Airbnb gave me full refund thanks to their excellent service remedying the problem.