Horrible experience, drove 3hours to reach Airbnb just to have someone already in OUR reserved Airbnb( don’t know if it was double booked or not) Waited in the rain for 20min speaking to the other guest trying to figure out what was going on. After not being able to reach ANYONE after 25 tries, we then had to drive into Santa Cruz to look for a random hotel to stay in since we had no where else to go. Three phone numbers were provided but was not able to reach ANYONE after 25 tries.