very responsive to any questions we had. place was a bit of a strange set-up (converted office it looked like) but was clean, conveniently located, reasonably priced, and served me well. I a bit surprised that there was no kitchen... while a hot plate is provided there is not sink to wash dishes in other than the bathroom sink... because we mostly ate out, this wasn't an issue and maybe its mentioned somewhere that i missed in the description but something to be aware of if you had planned to cook.