My boyfriend and I were visiting Santa Cruz overnight for a show and found this great spot to rest our heads last minute! Caroline was quick to let us know that there were issues with the hot water and would work with us if we wanted to cancel, but that we were still more than welcome to stay if we didn't have an issue forgoing a hot shower. We decided to stay anyway and very much enjoyed our time here. The house itself is beautiful with its historic charm and Caroline was incredibly kind and accommodating. The location is perfect to access downtown (could totally walk, but with the rain we opted for a quick rideshare). Checking in and out was easy. Highly recommend!