We have nothing bad to say about the house itself. Perfect location. Close to the freeway but the cars are background noise. 10 mins from Santa Cruz and Capitola.
Inside was stylish and comfortable. Enough space for our entire group. Beds were very comfortable, lots of towels, toiletries, and everything we needed for cooking. Beautiful house.
Our only complaint is about PMI itself. After we booked we got an email about how to check in, I saved this and our booking info from AirBnB. A couple weeks later, the house we rented was coming up as inactive on AirBnB. I messaged PMI and after a couple months of asking if everything was still good to go, I found their company website and I not only emailed them but I called and left a message. I never heard back.
I finally had to call AirBnB and they were able to get PMI to contact me. They said someone from the company called me already, but I never got a call or voicemail from them. I was told everything was good to go.
From this point on, I once again had to send multiple messages to get a response. And the one response I got was very short. The two messages I sent after that asking about what kind of coffee maker they have and if we could be there 30 mins early, went unanswered.
Upon arriving I pulled up the check in info we got in the email and on AirBnB and I see it lists two different codes. Both of which needs a #, and there is no # on the key pad. I had feared this would happen, but with two small kids and an infant I had really hoped we wouldn’t have this issue.
We called the number listed in the email and they gave us more codes to try and none of them worked. They had to send a message to Amy, who called and gave us a new code and got us in.
Very disappointing experience with PMI. While the house was gorgeous and we enjoyed our time there, we won’t be staying at any more PMI operated rental properties.