Courtney was very responsive and provided everything in a timely fashion. The location is great. The studio was exactly as pictured and great for our needs. My only disappointment was that there was a separate Airbnb rented upstairs and it was very noisy when they were there. There's a large vent right beside the bed and you could hear everything including voices down the vent. They also had kids so you could hear them running around and up and down the stairs.