We have stayed at this resort, in three different units, and Brandelia has always been very professional and responsive. This unit in particular seemed to have a slow flow toilet and we had to call the maintenance couple of times. We know however that it's not always the case at the resort, so I'm sure it will be better when it gets addressed. The unit is on the ground floor, but the living room window faces a fairly private grass and ocean view, and we loved it!