Unfortunately, I booked this place before I rthe other reviews were left for her in October, as I experienced the same treatment. After I had an issue with the trailer I found Carrie to be rude and very disrespectful. first and foremost people need to know that the trailer does not lock from the inside so this is a safety issue and a basic necessity that any Airbnb should have. When I inquired about it her response was the neighborhood safe don't worry about it. I tried my best to ignore it and sleep but I couldn't sleep all night. I explained to Carrie in the morning that my mother had been murdered in her home 20 years earlier and that I had to have a locking door in order to sleep and that that was the first night I tried to sleep without the door locked since my mother was murdered. her response was "I'm sorry you're so uncomfortable in the world." I also have medical issues so lack of sleep is one of the major reasons why I get sick with crohn's disease and I explain this to her as well and she just didn't care. It was really no big deal to her that the door didn't lock and she wasn't about to do anything to change it... that was my problem?!?! Her property is extremely eclectic basically she's a collector of all things her place should be a famous roadside stop on route 66. in addition to the door not locking the bed was extremely uncomfortable it was freezing and even though she said there was a space heater I couldn't find it and she seemed like she was so annoyed with me asking questions I didn't even bother. I lived in Santa Cruz for 20 years so I get quirky and weird but this was a little beyond in every sense of the word. Her reactions and responses to the issues that I had with the property were unfathomable. Being a super host myself I was appalled at her responses. I would not recommend this place unless you're someone who likes to really rough it!!! it's the cheapest place in Santa Cruz for a reason.