Neal and his wife welcomed us upon our night entry, were flexible about checking in later than expected, and in my opinion provided the right amount of space for guests...what i mean is that they were available (only a knock away at the bottom of the chalet stairs in their home) if we needed them and they were not intrusive or overbearing at all. one issue was that there was no constant supply of hot water for a shower (keep in mind my trip was at the very end of December when nightly temps were going down into the high 30's). heat inside the cabin was comfortable. Favorite part was a hiking trail literally across the street through redwoods that hosts the biggest redwood in Santa Cruz! Would love to return in the future