My friends and I were very excited to book this place because it is in a great spot in Santa Cruz and there were a lot of good reviews. Sadly it was a huge disappointment. When I first arrived, an hour after check-in time, the front door was open and at first I was scared to go inside because I was by myself. When I went inside, the beds were made but immediately looking into the second bedroom, the throw blanket was wrapped into a ball, then when I went to go to the bathroom, the toilet was not flushed and someone clearly used it. There was also an open used bottle of Starbucks Frappuccino in the fridge and the floors of the bathroom felt extremely dirty. There was also a load of random sheets in the dryer and also not enough bathroom towels for 3-4 people. I messaged Eric right away and luckily he was super fast at responding and said sorry, saying it was the first time this has happened. The cleaning lady came back and re-cleaned the area and brought more towels.
After that I was happy that it was re-cleaned and was excited to enjoy my stay. I would have given this place 4/5... But sadly my friends and I noticed a few things throughout the trip: the dining table felt sandy or some type of salt/crumbs on it, all the windows felt broken and unsafe, and the floors (esp the bathroom) were dirty. There was no rug or anything provided for the bathroom- so we used a beach towel so our feets would not be dirty right away after we showered.
Overall, I would say communication was good with the host and the location was pretty nice, but everything else was not good. For the amount I have paid, I would have expected more. I have been to a lot of airbnbs and sadly this is the first one I would not recommend.