Kerstin was very nice; unfortunately, I had to cancel my stay at the last minute due to an unforseeable change in travel plans. Because of the short notice, I felt badly telling her we wouldn't make it and didn't expect any money back. However, Kerstin offered to and did refund us part of our money, which we thought was extremely kind of her.

Her communications were very kind and professional; I wish we'd had a chance to meet her and stay in her lovely home.