Overall we had a fine experience at Magical Mount Hermon. Paul was available to answer our questions and made sure that we had everything we needed in advance of our trip which was a huge help.

There were several significant things that could have been improved.
1) The shower door is broken and does not close all the way.
2) Buried under the "+ more" button in the house rules is a note that bed linens are not provided. Paul was very kind and provided sheets and towels for us but such a big item should be made more clear in the listing so that future travelers are aware of this condition before booking and are not stuck without sheets.
3) The listing should specify that while there is a TV monitor in the house, there is no service or wireless. Without wireless, an antenna, or cable both the AppleTV and TV monitor were useless to us.
4) The app that unlocks the door works well with one caveat. As we were leaving the house in the morning we found we were locked in the house. I opened the app and unlocked the door which wasn't much hassle at all but it was worrisome that we got locked in. Had my phone died overnight and there was a fire this could have been a bigger problem
5) The refrigerator could have been cleaner on arrival. We found and threw away moldy food in the refrigerator.
6) One of the mattresses sinks a lot in the middle
7) Instructions on where to park could have been more clear. The parking spot is against the house. We arrived late at night in a rain storm and tried to park parallel to the street opposite the house and almost ended up tumbling down the side of the hill.

I realize this is a fairly long list but we didn't see similar feedback in the other reviews prior to booking and hope this will help both future guests who are considering this house and Paul as he continues to improve the guest experience. With these items resolved, the cabin at Mount Hermon will truly be magical and we'd be happy to return for another visit!