This guest house in the backyard of a nice residential neighborhood was a great base for my mom and I to explore Santa Cruz. It was walking distance to the beach, and an easy five minute drive into downtown and the boardwalk.
Communication was prompt and courteous, run by a professional service.
We did briefly meet the owners by chance and they were polite and welcoming; I'd guess that many guests come and go without ever running into them. The place was easy to find and check-in was quite convenient. Everything was meticulously clean and the room was well-appointed with lots of little conveniences - coffee, nice soaps, etc. We really enjoyed relaxing in the peaceful backyard in particular.
The one note I'd make is that if you're claustrophobic you may find the shower a little tight; I'm a small gal and I was still rubbing my elbows on the walls when shampooing my hair.