The Brookdale Lodge is a decent little operation run by what felt like a small team. Like everyone else, they're stretched by the pandemic. As long as you stay with compassion and understanding, the team is there to help and improve your experience when you ask!
I was traveling from afar and couldn't check in during normal office hours. Nobody ever questioned why I was asking for an after-hours check-in, and instead everyone I spoke to cared only about providing a solution for me. The price I paid seemed decently cheaper than most other accommodations in the Santa Cruz area, and the room itself was a simple but well-finished hotel room. I'm not sure I would enjoy spending any extended time in the room, but it was more than comfortable for sleeping in and exploring the beauty of the central coast.