The check-in process for Vacasa and what is posted on Airbnb do not match. The Airbnb email notifications about an upcoming stay and their website say that a person will be notified three days prior to the reservation date with check-in details. Another upcoming stay Airbnb email that I received said the check-in details would be 48 hours prior. After the 48 hour window passed, I received another email that the check-in details would be received the day of our arrival.
I used the Airbnb messaging function asking clarification from Vacasa and I did not get any response to the two messages that I sent prior to our arrival date. The day of our reservation, I called Vacasa asking to get to check-in details. After a prolonged wait time on the phone, I received the check-in details.
The concern that I have have with the check-in process is Vacasa and Airbnb have different policies and the difference cause unnecessary concern and worry about our rental. Two people were traveling internationally and we were traveling the majority of the arrival day. Email or text messages were problematic during our travels to the rental site. My concern was that we could arrive at the rental site with no check-in details and we would need to find different lodging at the last minute.
I finally received a message reply from Vacasa on the day that were departing the rental that said, "I apologize for the delay. We are experiencing an extremely high volume of calls and messages at this time."
The features of the cabin were as advertised and enjoyable, but the check-in process cause unnecessary concern and worry.