The house cleaners came at 10:16am. We were all shocked and terrified. I brought it to Mark’s attention three times. They have very strict house rules and state if your not checked out at 11am, you will be charged for another day. Mark said sorry he will take care of it in the future but did nothing to take care of this bad experience. I emailed him multiple times to make it right somehow but he didn’t seem to care now that he had my money. Any good host would take care of his customer and make it right somehow but Mark did nothing. Very disappointing!