We stayed 2 nights, on the Sunday & Monday during the US Open at Pebble Beach (1 hour away). We got in to Aptos, around 11pm. The code sent through AirB&B was fine. We get inside the place - and it was clearly apparent that the place had not been cleaned! I made contact with the owner, and their plan B person... neither responded. Thank God, they had a laundry room multistack in the master bathroom en-suit. We washed all the bed sheets, and cleaned until 1AM! We went to bed exhausted and irritated. By the morning, the owner made contact and expressed an apology. The cleaning person, showed up minutes later around 830am the next morning. She was apologetic too.
The owner said that she would give me a partial refund, for the inconvenience. Which was fine with me. The cleaning lady either forgot or got her cleaning schedule mixed up... who knows. But mistakes happen. We were happy with the place overall. Just as described on AirB&B. Great value. Owner(s) seemed very nice & sincere. Overall - happy and would give them another chance for sure, if ever near Aptos / Santa Cruz again.