We had the unfortunate experience of not having any power due to a storm that came through. Lisa was very responsive but I have to say not that helpful. We had 2 small children and a grandmother with us, and not having any blankets for the living room sofa bed was tough. The beds were comfortable except the sofa bed. With no power, no heat, no hot water we were left to fend for ourselves. There was only 1 lantern, no flashlights, and we were never told when/if the power would come back on. We did ok but we finally had to leave because we got too cold. We enjoyed the scenery, but be warned when you book places like this in that it's not like a hotel, you can't get your money back if it doesn't have power etc.