First off, there were ants crawling all over the condo, in the bathrooms and bedroom.
Secondly, we specifically worked with Ling to get a late check out so that we had a place to shower and recoup after a full morning of triathlon competition. This is one of the first things I asked her after booking, it wasn’t a last minute request. She agreed and let us know she would ensure we could get back in the condo after checkout. We wouldn’t have kept a booking with her if she had not offered a late check out. Coming back to the place after the race expecting to get to shower and feel nourished only to be locked out and have to run around the resort trying to find a way in to the place, have the resort staff have to call a variety of people to help us out, while she was not responding and our family and friends were sitting downtown waiting for us was incredibly frustrating. After two hours she finally responded telling us the cleaner was there and we needed to go get our belongings ASAP. Further, she made it seem like it was no big deal, that because she was out of the country it was somehow on us to expect non-responsiveness. We had no idea she was out of the country. And, I felt like she were extremely pushy with us about getting back to the place on her time line after being unresponsive for hours. When we did get back, the cleaner tried to tell us we couldn’t take showers because she’d already cleaned the bathrooms. It would have at least been nice for her to communicate with the cleaner the situation so perhaps her time wasn’t wasted and we didn’t feel pressured not to acknowledge our needs. After this whole ordeal share refused to offer any sort of refund to compensate for her mistake and our and our friends wasted time. Worst $660 I’ve ever spent. Not worth it in my opinion.