Jay communicated quickly and the reservation process went smoothly. We were very happy when we arrived at the beautiful location in the redwood forest in the hills above Santa Cruz & Capitola. It is peaceful and feels remote, although the drive down into town was a quick 15 minutes or so. Jay gave us fabulous recommendations on restaurants and places to visit. I was there with my two kids (10 and 12) and it was great for the three of us. My kids went through a little bit of withdrawl without WiFi, but it was good for them! ;) The cottage is clean, nicely decorated, lots of extra bedding, homey, and the skylights are magnificent. The jacuzzi tub outside was glorious for relaxing. Jay was also great on our last night there, spending lots of time troubleshooting the DVD player and chatting with us. He is a good person that I was happy to have met. I recommend renting this cottage!