Booking an Airbnb that was hosted by a property management company was useful given that they were able to present me with other options for places to stay. If this was one person renting out their place, there would likely be no alternative options if they retracted the offer to rent their house. Unfortunately, the house I originally booked needed emergency maintenance and we could not stay there. I was notified of this a week before I planned to arrive. Bailey Property Management kindly set us up in a new house of equivalent cost. This house was clean and perfect for our large group (plenty of beds to sleep on, large sofa and living area), and the location matched my preference--in a quieter town outside of downtown Santa Cruz that was only a quick 15-20 min car ride away. However, one of the bedrooms really wasn't private and was simply enclosed by folding panels. I think this is a detail I should have been notified of ahead of time or should be depicted in the posted images. My other complaint is that I asked the company to waive the cleaning fee due to the inconvenience, and this request was not even acknowledged. It is good service in my opinion, that when you fall short on delivering the rental I paid for, you do something a little extra to make up for it. Overall, staying in the house they provided was a good experience and I would do it again!