Jonathan and Suzanne are both very friendly. They were quick to come and greet us and waived when we saw them during the weekend. The apartment was perfect for us. It's a very comfortable bed and nice sized shower. They provide water, coffee, and some tangerines, which we appreciated. The location is pretty central in Santa Cruz. It's close to good restaurants and markets and not far from the beach or downtown. Great place to spend a weekend in Santa Cruz!