The usual hosts were not available during my stay with my family, however, Jim Lee was the substitute host who communicated via email regarding this change. We met him the day after our night's stay. Nice gentleman who, I'm sure, reflects the calm and peaceful qualities of the owners and the home. You can tell the owners want guests to relax.
Check in was easy: shoes off, walk in, get key marked "peach" and walk to room. Extra mattress was prepared for easy unfolding so our son could be in the room with us. An overall good experience. Location of home is well situated in Santa Cruz.