Dianne reached out before arrival with helpful instructions as well as recommendations of places to eat in Santa Cruz. We were only in town for a night so having her pointed help made everything a breeze so that we could maximize our time there. The place itself is perfect, as described, clean, cozy and comfy. It's also within walking distance to the pier and downtown shops and restaurants. Would definitely recommend staying here! I will mention though that the lofted bed area ceiling is lower than I expected, it was fine for me, but my boyfriend felt a little claustrophobic.