We came to the condo with our kids. I would not recommend this particular unit with kids. The unit is wall to wall carpet even in the eating space. No plastic, we went to target and bought our own plastic for our kids. They also don’t have a vacuum in the unit. The view is great and we enjoyed the pool. Two of the nights we were there, local teenagers snuck into the pool and were drinking and smoking. Security guards roam the grounds all day and night, so we were a little confused but did not want to spend time on our vacation dealing with it. The beds are very springy and old. The condo is not affiliated with the front desk. There is an option on the TV to buy movies but they strictly forbid it and say you will get charged 50$ per movie.
It was a little confusing at check out as we had to go to a separate location to check out which we didn’t realize and didn’t have time to go back there to return key CARDS. They want 100$ per key card, so now I have to mail them. There is a lockbox on the rail of the unit that is only suited for KEYS. They need to modernize their check in and check out process. It was annoying.
We left the unit at 9 and got a call around 11 saying that the carpet had stains from our stay and the unit was heavily used. We were there for 5 days with our 2 kids and baby. It was advertised as a great place for families. They stated we need to pay to have the carpet cleaned. They failed to provide photos before and after like they said they would.
I have always loved using airbnb and have never had an issue. In my opinion, a managment company should not bypass Airbnb to try and collect money from renters. I felt intimidated by them and it was not a good experience.