I hate to leave a negative review (never did one) but this is one of our less happy stay at Airbnb. And I feel compelled to leave an honest review. My major issues are the cleaning of this place, communication and check in.
1. Cleaning: I wouldn’t say this place looks dirty but the whole place smells—the kind of smell from very old carpet that never gets cleaned thoroughly. Our bedding smells—definitely no sign of washing after the last guest, or even the last a few guests. If this is not bad enough the trash can in the bathroom was full! I was very, very unhappy about the hygiene of this place especially that we are still in the pandemic.
2. Communication and check in. We arrived late (around 9 pm). I called/texted the hosts in advance but no response. The instruction for self check in might work out ok but definitely not when it’s dark. I felt that once the place is booked and self check in instructions sent to guest, the hosts become completely hands off and not care much anymore. I was with my 10 years old. Took us at least 30 minutes to figure out where it is especially the entrance in dark—host did not pick up the phone or respond to any messages. It was after we already got in the host sent a message saying he’s sorry to miss my call.
My major problem remains about the cleaning of this place. We are still in CIVID and the level of cleaning (the trash, the smell of bedding etc) is unacceptable.