As far as motels go, this one was one of the best I've stayed in. It was clean and more stylish than the run of the mill corporate motels. I was happy to find a place last minute in Santa Cruz for an affordable rate on a holiday weekend. I accidentally left my favorite memory foam pillow behind and the customer service aspect of getting it mailed back to me hasn't been the best, but hey... it's a motel I guess. What do I expect? On the bright side I did really love their rolling ottoman. I seriously need one of those for my house.