We had a great time at Ann’s ocean bungalow. The location was magnificent and we really enjoyed being able to walk down to the beach during evening low tides.
With that said, we did have a few issues. For over $500 a night (not including fees and cleaning) I would have liked to see a few more amenities like provided Kleenex tissues, maybe a couple travel size lotions, and cooking oil in the kitchen. None of these were a big deal and didn’t impact my overall rating.
The main issue is on the second afternoon the hot tub water level looked super low (like mid calf) and was unusable. I messaged Ann around 3pm and called the provided phone number. I never received a call back and an hour later got a very short response from Ann, saying we call refill it with the garden hose. We did so, and then noticed the hot tub was leaking quite badly. I sent Ann a message and photo at 5pm. She didn’t respond until 3am. Obviously we couldn’t use the hot tub that night. And what she responded with was just a -great, I’ll tell the pool company. She didn’t apologize for the inconvenience, didn’t offer any other fixes or suggestions. We checked out the next morning and I wrote her a note telling her we were disappointed the hot tub broke and we had specifically filtered for houses with a hot tub. I asked if there’s anything she might be able to do. She wrote back a generic message that said thanks for staying, we look forward to your review....
I don’t know if she purposefully ignored me or if she simply didn’t read my message. Either way it’s not great. It would have felt better to just be acknowledged and for her to simply say sorry for the inconvenience, even if she was not able to offer a discount. I realized later when looking at the listing again that her current location is in the east coast. That probably accounts for the late responses but not for the unhelpful responses.
I don’t think we would stay again because if there was a bigger issue, I’m not sure she would be very helpful. It’s too bad because the house is truly nice and location magnificent.