I reserved this place 5 days out. Before even requesting it? My first question was, “hey, we have a dog…”. Randall answered,” what kind? What size?” . I said, “hate to admit, she’s a pit. She’s 45 lbs, and a very sweet girl”. He said,”thanks for your reservation, and please, no parties!”
Not a problem.
Several confirmations were sent. I paid $756.
The morning before our check in? This guy sends me a note,” I’m sorry, we have a strict no pet policy. Please go into the system and cancel your reservation.”
Well? The dog is a service dog. My boyfriend is a vet. And, if I’d canceled it? I wouldn’t be eligible for a refund, according to their policy.
I’d packed a bunch of food and was ready to stay downtown in an efficiency with a little kitchen.
But; we couldn’t find another one like it last minute. We stayed in a hotel where we had to dine out… $600 of restaurant food later, and $100 worth of spoiled food? I’m fried at this guy.
And? I spent 4 hours trying to get a refund. Plus 2 hours finding another place.
They sent my a $75 air Bnb gift certificate. As if that comes close.
Randell lied. Then tried to trick me into losing my money. Then cost me a bunch more. Yuck. Just yuck.