Let me start with the good: The location was perfect, right in the heart of Pleasure Point and walking distance to the beach and countless shops and restaurants. We particularly enjoyed the beer and BBQ at New Bohemia Brewing Co. Courtney was very responsive up until the day of check-in. Having two dedicated parking spaces was also fantastic. Unfortunately, on check-in day, responses were slow and I didn’t receive the access and parking instructions until 4:42 pm (42 minutes after check-in). That was the last message I received. No messages asking how our stay was.
Cleanliness: The apartment wasn’t up to Airbnb’s enhanced cleaning process standard. We were unsure of what linens for the pull-out bed were clean or dirty, and the sheets in the dresser were in a crumpled pile rather than folded. We were left wondering if a previous guest used the linens and put them back into the couch and dresser used. Luckily there were clean linens in the dryer so we were able to swap out for linens we knew were clean. The shower wasn’t clean and there was hair, and we found hair in the bedroom bed too. There were empty bottles of dish and hand soap, and the paper towel roll had one sheet remaining. It seemed like no cleaning service had been there between guests.
Safety: The apartment was left unlocked for us which was strange. I would have felt more comfortable if we had been met with the key or if the unit had a smart lock. There was a huge give in the middle of the living room floor. The latch on the window in the master bedroom was broken, and we had to use a tool to unlock the window so it would open. The lights flickered and many outlets didn’t work.
Wear and Tear: The place was much more worn than the photos – torn window shades, lumber holding up one side of the couch, couch slightly broken and difficult to pull into bed, some items in photos like the kitchenaid mixer were not there, ice maker didn’t work, refrigerator wasn’t cold when we arrived (as if the power had been off)
With a better cleaning service and some small upgrades, I think Courtney’s place could be a very nice place to stay.