Michelle is great! She was responsive to my emails, clearly cares about the comfort of her guests, gave us some great personalized recs on what to do/see/eat. She followed up after we arrived to make sure we had everything we needed. She was available during our stay and had a neighbor who could help if there was anything that required onsite assistance.
The house is also great! Great location, walking distance to a nice beach that has a path so you can run by the beach, also walking distance to some cute restaurants. & convenient to Santa Cruz. Neighborhood is cute, quiet and safe. Very clean and comfortable, the pics are accurate. All the rooms and beds are comfortable, plenty of space for 4 people. Fireplace is cozy for cool nights. We didn't take advantage but there is a lot of beach gear to borrow & a grill on the back porch. If you go in the fall, there's an apple tree with the most delicious apples (we asked michelle before helping ourself). If you're a very very light sleeper, bring ear plugs (house is a little creeky) & sleep mask (1 BR has 1 window without blinds, but the rest do). We enjoyed our trip to Aptos and stay in Michelle's home and would stay there again!