She has a 4 rating because everything else was really nice and well appointed. The master bedroom beds - extremely comfortable!! coffee options for making- excellent. Decoration, very well done. Location- great. Trundle bed, springy- that one not comfortable at all. The balcony being blocked off, due to construction, was frustrating Crystal and Brian tried to reach me the day before. This was from outside the app, which is what caused me to not answer thinking a spam call. Then workers showed up the last day. They refunded the cleaning fee as a result. Crystal was very nice and it was a very pretty place. If that had not happened. I would say it would have been pretty great.