There is immediate assistance if needed, thankfully. Issues with operating TVs w/o instructions and a missing ROKU frustrating. Minor repairs either not reported previously or not taken care of added to irritation at this price. Place is lovely however. Very quiet, lovely dunes views, owners have provided nice beach decor and beach chairs. Easy walk to the amazing beach. Prepare well with warm clothes! Upstairs beds great, twin beds down too worn. Need more washcloths - super supply of towels and great to have washer/dryer and full, well-supplied kitchen.