Great communication. I booked last minute a day prior and then our plane was delayed over 6 hours and we could not make it to the airbnb. He would not refund (considering I booked it right before by a day and it was out of my control I expected some compassion and a refund but oh well ...) very good communcation and was willing to work on a late checkin ( we arrived too late to get a rental car so couldnt make it).