Everything about this Airbnb experience was great. I messaged April a few days in advance to our actual check-in date; April didn't just respond immediately (literally within 5 minutes), but she was extremely helpful, accommodating and was quick and resourcelful with resolving my concerns.
The guesthouse was a perfect combo of the 3 c's: cute, comfy, and clean! Although the place was quite intimate, it did not feel crowded for our party of 4. We were only in Santa Cruz for one night, but this place deserved more than 1 night's stay!