We didn’t make it to this trip since something unexpected happend the night before we go vacation. Debra was amazing to understand our cancellation reason and she refunded all the deposits and even got in touch with Airbnb personnel to take care of full refund. It was very nice of her and mike the Airbnb employee was actively following up with me to take care of situation. That was amazing experience with Debra and Airbnb and they brought some help to my big loss. Thank you Debra and mike and thank you Airbnb. You guys are awesome.