Beautiful house and a great location but that's pretty much it. It lacked basic supplies like paper towels (only 1 roll, no extras), 3 pieces of paper napkins, and no extra garbage bags. To make things worse, we had no hot water. We first noticed it the day we checked in before getting ready for bed. We contacted the host and she ensured that it would be fixed ASAP the next morning. We ended up taking cold showers the first night. Sure enough, the next morning, handyman came out to fix the heater and said the pilot light was out and claimed that he fixed it. The water seemed to get hot right after. So we went out, and came back afternoon to find out there was no hot water again. I contacted the host right away and she sent the handyman out immediately (her neighbor, apparently) but he couldn't fix it. So we ended up taking cold showers AGAIN the 2nd night. The next morning (check out day), around 9AM, they were able to fix it and we were getting steaming hot water. But we had to check out by 11AM sharp so we basically had hot water for 2 hours out of 3 days of stay. The host said she would partially refund me for the trouble so I went home less upset. 3 days go by and I didn't see any refund so I texted her asking what had happened to my refund. A few hours later, she refunded me 40% of only 1 night's stay based on airbnb's guidance. And in her note it said because she counted less than 24 hours of no hot water, it was only going to be partially refunded for one night...fact is, we had hot water for 2 hours before checking out. I reached out to her saying that doesn’t seem fair. It should be for both nights but she refused. I contacted airbnb directly and they said because I contacted them after checking out, there wasn't much they can do (according to their policy, they need to be aware of the issue within 24 hrs). Anyway, that sums up my "cold" experience at this house.