Lisa and Jim are very friendly. The place is well situated right in the middle of Santa Cruz, close to everything you would need, including the beach and grocery stores. The kitchen was well stocked with appliances (but not spices). There is a queen bed and two sofa beds that were all fairly comfortable, as well as a TV with all the subscriptions. One small point -- the wall to the bedroom has a small gap between the top of the wall and the ceiling, which was fine but does mean that noise travels between the rooms. We had a great time and would recommend to others.