It took her a bit to respond to me but when she did she was very pleasant. We couldn't turn on the tv, found out it didnt have a power cord until we found it next to the washer. Plenty of towels, very very comfortable beds and blankets. Didnt have any checkout instructions so we did just a standard check out from other homes we have stayed in. The only recommendation i would make is if you get warm bring a portable fan for the rooms. Even with the window open there wasn't any circulation and it was pretty toasty. i wish there was tvs in the rooms to watch a movie while laying down. But other then that the location is absolutely phenomenal! We will stay here again.