NOT a great experience. House was not cleaned, candy spilled throughout living room, bed didn’t have sheets, beds were the MOST uncomfortable I’ve ever experienced in an Airbnb (I should have heeded the warnings from previous reviews), bath drain didn’t work, and garage remote was missing so I had to street park the first night. Sketchy apartment building with a person who has loud birds and dogs you can hear non-stop.
I called the host to report the missing remote and messy apartment. I was told they would call back in 30 minutes (I called in the afternoon) and I didn’t get a call back, but got a text at 9pm. Even then, when I expressed my complaints they did NOTHING to try and rectify the issues.
I think the only thing good I can say is that the fireplace was nice and the apartment itself was spacious. Other than that, I wouldn’t advise you to stay here, especially if you want a good experience while in Santa Cruz.