Dianne was a great communicator and described everything perfectly. She was very accommodating with our schedule and the place was great. Very clean, prepared, and cute.
Regarding the loft - my wife and I didn't have any issue with it at all. However, if you're not that limber and at all claustrophobic, the loft might not be ideal for you. The couch downstairs turns into a bed so it's not that big of a deal at all.
Loved the place, would stay again.