My family and I had found and reserved a beautiful home in Aptos to stay when we attended a family wedding. The home was perfect as it could accommodate all 9 guests and 2 small children, and was very close to the venue. Unfortunately, less than month prior to our stay, we were contacted by Taylor properties and advised that due to some unforeseen circumstances we had to checkout early, which I was ok with, but ultimately they split our group and placed us in two separate properties instead; not really sure what was happening with the original location that this was required.
Taylor Properties was very apologetic and offered to reimburse us back some money that was originally quoted for the first property which was very generous. Unfortunately, they updated my Airbnb information to reflect only one of the two properties we were going to stay at, and I had no knowledge or information about the second property until the week of. The second property although large enough to accommodate all 6 of us and two small children that would be staying there, only had 4 towels, so we had to go buy our own towels, luckily this was the only issue with the property. The other property that 2 guests in our group stayed was very nice and in a great location near the beach.
Ultimately working with Taylor Properties was very easy, they seem to be very accommodating and although our first property would have been ideal, the other two properties we ended up staying in served their purpose. Appreciate Taylor Properties for finding us other places to stay when the first one was canceled.