We did not have a chance to meet the host of this charming Santa Cruz house in person during our recent stay, but Collen was very prompt and clear with all instructions. She welcomed us with a very good bottle of local wine that we liked so much that we purchased another bottle at the nearby grocery store. And she checked with us several times to make sure everything was okay. For us the location was perfect, with charming restaurants and small businesses just a few blocks in either direction. The house is exactly as indicated here, and is spotlessly clean. The long driveway provides ample parking. We would certainly stay here again!