Stephanie was fantastic throughout the whole process. Our car broken down on the way to Santa Cruz and we never actually made it to the reservation, so I can't comment on the accommodations -- but she was super flexible about everything. She let us reschedule a few weeks prior to our trip and on the day our car broke down, she was very understanding and even offered to let us stay an extra night. We'll definitely be rescheduling our getaway and crossing our fingers we can stay here!