There was an issue with the room i had booked initially and when I arrived Iwas told that it wasn't available so i was being upgraded. We arrived to town around 8 in the mountains so we had no other choice but to accept his remaining room. The "upgrade" was a small area attached to the main office with several different entrances into my area to stay in. I could hear the hosts TV and his phone calls night of and in the morning. The room had no hand soap or trash cans. The shower was barely big enough to fit 1 person and the shower head literally fell off and I had to look up how to reattach it. The water went cold after 5mins. We had 1 small blanket and it was incredibly cold. The upgraded room seemed to be some kind of storage area with office supplies arranged in the back room and construction material staged by the front door.