DO NOT STAY HERE! COVID UNSAFE! Couldn’t stay and Left! This is my first bad review on Airbnb. When we got there, there was trash all over the driveway. Upon entering the house, we noticed the place was left filthy! Beds were unmade, sheets unchanged, dirty towels left all over the bathroom floor, hair all over bathroom sink, filthy kitchen with uncleaned stove, dirty glass tables, and the list goes on. I immediately sent a written message to the host through Airbnb thread and then immediately called, notifying the host of the filthy condition the house was left in, but no one picked up and I left a voice message. I also took photos and posted them on Airbnb for the host to see. And still no response from the host. I then notified the host that we were leaving as it was clear housekeeping had not arrived that day, and that the place was left COVID UNSAFE! We had to find new accommodations in the middle of the night with our 3 kids! After 3 hours of no response from the hosts (Rochelle and Mark), I contacted Airbnb, and they connected me to their Senior Support Ambassador, Lara. She said she would contact the host. She agreed that this situation qualified for a full refund but she would have to connect with the host first. She then wrote to me at 11:04 pm, stating that she could not get hold of the host and sent her a message and an email and then told me she would get back to me right away. At 11:47 pm, she wrote she will be on “rest day for the next 2 days and will be out of the office” and to contact them if I needed any further assistance. So I wrote back to her on the Airbnb support page and asked who would assist us while she was going “on rest” for 2 days. No response from Airbnb. Before Lara went on “rest day,” she could have easily passed the urgent matter onto another peer. Incredibly poor handling of the urgent situation we were in! I called Mark’s emergency line the following day and left a message, and he still did not return my call. Rochelle, Mark, and Airbnb completely dropped the ball. No immediate action was taken. The hosts made no effort to rectify the problem. It’s day 3, and I have not received a single call or message. And no refund has been issued yet! And we never stayed there but paid for a service we did not receive! I booked this place because of past positive reviews, but here is the most recent review, Feb. 28, 2021! DO NOT STAY! I hope this never happens to another family.