Sadly, we weren't able to stay at OVR's place due to COVID. That said, the OVR team clearly communicated and were very friendly and helpful all along the way. They did offer to refund a portion of my trip - when I reached out two days before we were scheduled to check in. At the time, I thought my sister would use the apartment - which the OVR team was happy to accommodate. My husband and I would love to come back in the future.