Stephanie was very helpful and offered to keep the lights on for us or to be available via text if we had any trouble- which we didn't. At first I was a little nervous because you do have to drive down an unpaved road to get to the house, but just as the road got steeper and trickier- you were there! Yay! What a fun place to stay this was!! The room was very cozy and had everything we needed to be comfortable and the outside bath house was amazing!! Our 19 month old daughter loved taking a bath in the tub and I was able to shower while keeping an eye on her in the tub. The weather and setting were just beautiful, we had such a great time! You MIGHT want to consider having an extra flashlight on hand- that was helpful during bathtime to just add a little extra visibility on top of the twinkle lights + candles :)