I had an AWFUL experience. I had contacted, pre paid and booked my trip weeks in advance only to arrive in Santa Cruz and not be able to reach the host. I used airbnb, email, phone calls and text and was totally ignored. I drove to the address provided and it appeared to not even exist. After I called several times I checked back on the airbnb sight to find that the host had in fact removed the address completely. I took screen shots from my phone of the before and after address as it changed within the hour and submitted the photo's to the fraud department of American Express. I left a final message for the "host" and informed them that if I didn't receive a full refund by midnight that I would contact my attorney. We spent the entire first day searching for a place to stay during a very busy time of the year where most places were sold out. It was very unprofessional, stressful and time consuming. It was not until the next afternoon that Courtney called my phone and simply said he was embarrassed and this had never happened to him before - however- he offered no explanation or solution - I only believe I received a call back because of my final message in regards to fraud and the steps I would take. I DO NOT RECOMMEND THIS PLACE TO ANYONE UNLESS YOU WANT TO WASTE YOUR TIME ARRIVING SOMEWHERE AND HAVING NO PLACE TO STAY.