Will went out of his way to make this a great experience. In spite of stormy conditions when we arrived the trailer was set up and he even had a canopy by the door so we wouldn't get wet as we unloaded. The trailer was loaded with all the amenities needed. He even came back and brought us a jar of coconut oil and extra silverware. There was a slight issue with the lights, he was there in 20 minutes to check it out and fix it. All in all it was a wonderful experience, I'm looking forward to our next camping experience, we would definitely use Will and his trailer again.