As our date with the Sugar Shack approached, I checked my email and reviewed the listing looking for clues as to the check in details. Perhaps to my fault, I came up empty. As we rolled up in to the driveway of the address on the listing, there was not a clear marker or sign as to where to park and where we would be staying. Not wanting to be intrusive, I timidly got out of the car with my 2 year old boy (who had maxed out his car time), and began slowly walking up a set of steps to a wooden gate. Stephanie hollered out of her window at us, and with a tone that made me feel ashamed for being there, told us that we were walking up the wrong stairs and didn't I get her email? Without exiting her house, she gave us the directions we needed. We apologetically walked up the correct lane with our tail between our legs and felt pretty uneasy resting our heads that night. Although there were beautiful aspects of the Sugar shack (the decor, the bathtub, the redwood trees), we couldn't shake the feeling that we were unwelcome. First impressions are truly what color our experience, and unfortunately the host neglected to greet us with any warmth at all, but instead was quite inhospitable. As past Airbnb hosts, we know the coordination and communication and accommodation involved in creating a pleasant experience for a guest. It's important to put yourself in the traveler's shoes and give them a soft landing.