(Group of 6) Generally, a nice property that is updated, clean and well decorated. However, several things seemed to have been overlooked during our stay and it added unnecessary inconvenience. We communicated with C and she was usually responsive but there was never a remedy to anything. Here's what we experienced.
1) The kitchen garbage wasn't emptied upon check-in. She apologized but we basically had someone else's garbage AND we had to empty their garbage along with our own as part of the check-out process. $160 cleaning fee seems quite high when you also have to take out your own garbage.
2) Shampoo wasn't provided in both bathrooms. (It's listed as an amenity.) It was only in one bathroom but our group needed to use both showers. This should be double-checked before a new party arrives or have some extra stocked in the bathroom cabinets. (We were paying the equivalent of $750 per night.)
3) We couldn't find an extra set of linens for a 7th guest. There's a pullout couch. I messaged C at 10:18pm but didn't receive a response until the next morning which was too late but also, there were just no extra linens. No solution was offered. I had also let her know in advance that we would have an additional guest for one night.
4) Communication - C was responsive with most messages but not helpful in providing solutions to remedy them. Sometimes we didn't hear back.
Pros:
- the location is very close to the beach.
- the kitchen is fairly new.
Cons:
- customer service was lacking. no solutions were offered to address simple issues.
- several things were overlooked and not fixed (garbage, shampoo, extra linens) that would have made our experience better.
- expensive cleaning fee but you will need to empty your own garbage.
- could be easily stocked with extra common items for guests to find and use if they need it.