I seriously do not even know how to begin this review. I was disappointed through my stay. This is my worst Air BnB experience ever. From the time I entered the house I was ready to leave. The smell was awful and the house is not clean. There are repairs and updates that need to be done. I feel it is disrespectful to continue advertising this home and changing as much as you do for someone to stay in this NASTY house. I contacted the manager immediately and received a response the next day. She did send maintenance to correct some of the issues. The windows that had no locks and the cabinets that were hanging off. While it was in good faith to send maintenance, these were simple details that should have been taken care of before our arrival. He also had to bring a new comforter because one of them was stained beyond where it was acceptable to use. Let’s not even discuss the dead bugs that are lying around everywhere. Most of the beds, linens, shower curtains, and towels are in ill repair and need to be replaced. There are apparent stains and discoloration. The refrigerator was so dusty no one has cleaned this. In addition the ice maker was not working. The dishwasher is gross. Continuing to the lower level. The pool was so nasty and looked creepy. We were unable to utilize this area, which was one of the driving factors in booking this property. The smell and color of the water are disgusting. It is visible that the house has not been cleaned properly so I can only imagine the cleaning time given to the pool. One of the people in the group actually had to call her physician and get a prescription sent to the local pharmacy due to excessive allergies from being at the house. There is WiFi at the house, it is hit or miss. The DVD players do not have the proper cords to utilize them. She did take the time to bring a new one, which was good since we had limited WiFi and wanted to relax with a movie. I could go on and on. Please take time to read the reviews before booking this property as some of these issues have been going on for years.
To continue renting this property shows that you are only concerned about money and not respect of your renters. I would suggest you take some time and close down, so a deep cleaning and to address the much needed repairs. I cannot comprehend the cleaning fee charged as it is not clean.