Ron was very welcoming and helpful, and added the sweet touches of some fresh fruit and water in the room. The space feels private but also a part of the home. I was in town for a conference at UCSC and the location is very convenient with some bus stops just a couple blocks away, but also a beautiful, long walk up the hill if you have time. It's also not too far from downtown for dinner in the evenings. The whole experience felt very relaxed and comfortable.