Dustin, and Shannon were kind, friendly, and informative. The communication was detailed and helpful. Kiki was our check in coordinator, who gave us a great and welcoming run down of the treehouse, and Niko, the social media guy, was also friendly and helpful. All 4 staff were kind, welcoming, helpful, friendly, and seemed just as excited for us as we were to stay. The Treehouse is gorgeous!! The directions were easy to follow. We got food recs from the awesome staff, and this is a great, central location to the Wharf, Boardwalk,Downtown, trails, and the college. The views are like no other!! I recommend checking out the YouTube video for a small sample of the beautiful scenery, and to get a visual of how the Treehouse is set up. The designated parking was convenient, the stairs have sandpaper for easier grip, the bed is so so comfy too! Bring extra bedding just in case. There's a heater provided, but we didn't run it all night for safety reasons. The bathroom has a gorgeous view with Earth-friendly features, and the water gets really hot! We especially enjoyed laying in the comfortable bed and being able to see the woods from all angles. The owners are near by, but the local residences are just far enough away that you feel fully immersed in the Redwoods and Pine. The wifi is stable, the provided towels are big and soft, and we really appreciated the head lamps! We loved everything about this PineCone Treehouse. Thanks again, O2 team!