Jane was very attentive and truly accommodating. I had some mishaps with my flight and Jane was very helpful through out the ordeal. I would keep in mind that the family room is right next to where you will be staying so not making too much noise would be best. My husband and I didn’t realize this and made more noise then we would have liked to the first few nights but corrected the noise level once we realized. The stay was amazing and relaxing and I would recommend it to any pair of people(I would not recommend more then 2 adults+2 children). The room is very central to everything and you will find it very easy to get around.