We wanted to book a birthday getaway for us and our 19 month-old daughter. Katie's place looked and sounded like a beautiful option so we booked it. In a phone call with Katie it became apparent that they had a pond and were concerned about the safety of our toddler running around. After discussions, we both agreed that it was better to cancel and find a better place for us. What we did not expect was that Katie actually enforced the strict cancellation policy although it was clearly not a last-minute cancellation. So we basically ended up paying quite a bit for a mutual miscommunication. We're certain that Katies place is a nice as it looks online but we would have appreciated a clearer indication of "not suitable for toddlers" as well as a fairer resolution of the cancellation.