I travelled to Toby & Chels' place with my family last week, including a 9 month old infant.
Tony was very responsive. Despite the issues with our stay, he was considerate and even refunded a part of the money that we paid on account of the mishaps.
However, we checked in on the day at 6:30 and unfortunately the house had not been cleaned. There were towels on the bedroom floor and the linens were dirty. On informing Toby, he had the cleaners come shortly after but this meant that we had to step out of the house for a couple of hours at 7PM so the cleaners could clean freely. Given that it was a breezy and cold day, this was inconvenient especially with an infant. After the cleaning, the sofa, which a couple of us were using as a sofa cum bed was still dirty, with stains and hair strands. The kitchen was well equipped but was missing a microwave and an electric kettle, both of which would have been extremely useful given that we were doing some cooking at home.
Apart from that the house was as described on Airbnb.