There was some girl at the front desk, young and Latina. I am Latina as well, but she was very rude and very unhelpful. This girl seemed to have an attitude with me. That was my first impression. Not a good start.
We had the option to pick a check in time. We wanted to be out there early as possible, because it takes almost 3 hours for us to get there. We did see that normal check in time is 4pm, but since we had the option, we chose our check in time to start at 11am. Why have options for a check in time if it can't be guaranteed?
The only positive experience we had at this hotel was the fact that we could bring our kitty. When we got there, at the time we expected and booked to check in, we did not get a room for 4 hours! This would not have been an issue, if we had not traveled with our kitty. Waiting in your parking lot for 4 hours with our kitty was not how we wanted to celebrate our accomplishments. That check in girl had no sympathy or any sense of hospitality. Hire real adults.
When we finally got a room, it smelled weird. This was despite the room allegedly being cleaned for 5 hours, as your check out time is 11am! How can you check in at 4pm and check out at 11am and charge that much for a mediocre room with a mediocre breakfast!
I brought my now wife to this hotel when we were dating back in May of 2019. The room was spectacular. No complaints at all. Then, in the morning we got a surprise waffle breakfast down in the lobby. This time it was stale bagels toasted in a broken toaster that only toasts one side.
I had hoped your hotel would be a staple in our anniversaries. That one day we could bring our human kids there with us. Now, we will never return.
You were great once Solares. Now I just hope you can be better than this.