We had a truly awesome experience at the Hacienda. First and foremost, the communication from the host was on point. Tom checked in with us the morning of the trip to make sure that we had everything we needed for that day, and he followed up throughout the day to let us know when the house was available after being cleaned - he invited us up a couple of hours earlier than the check-in time which was great. He was available for every question we had, and checked in with us on our last day to make sure that he was around for any questions if they were to come up.
We had a pretty wild ride up at the house. We stayed over the weekend during the largest storm the area has seen in a long while. The wind howled through the trees and the rain was pouring, and it was awesome to sit by the fireplace and watch it all from the top of the mountain. We even braved the driving rain to go enjoy the hot tub and watch the storm. It was one of the best Santa Cruz mountains experiences my husband and I have enjoyed.
The house was extremely clean when we arrived, the furniture was inviting and oh so comfy, and the beds were something special; I could have slept for a week. We had a couple of hiccups with the water supply, but that is to be expected when you are dependent on well water during a massive storm. I can say that when we mentioned the problems to Tom he was on it. He even braved the storm to come up and check in with us to make sure that all was well.
We cannot wait to go back, I would give this place 10 stars if I could!