Toni is great! She welcomed us with open arms. She is very friendly and wanted us to have a nice stay, as we did. The room is quiet, sunny and cheerful, and the bed is super-comfortable. Toni provided us with yummy treats on top of all that. The location is excellent. We were very short drives to the beach/boardwalk, the downtown/Victorian areas, and UCSC. The neighborhood is especially lovely. The next time we're in Santa Cruz, we'll definitely be staying with Toni.