Neal and Caroline were very welcoming to us and extremely accommodating. Our arrival time kept changing because we were in town for a wedding and had to be very involved in the planning/activities and he was willing to let us check in early, even though we ended up coming in very late. He stayed up to greet us which was very nice, as we didn't arrive until 11 pm or so. We had also asked if the apartment had an iron to use and it didn't so he went out and bought an iron and an ironing board, which showed how willing he was to go above and beyond for his guests. The apartment was very cute and well maintained and well-stocked with coffee, tea, waters, soft drinks, and a few breakfast rolls. It's also in a beautiful and peaceful setting in the redwood forest. The only downside for us was the windy road leading to the house that made going to and from the apartment a little difficult. But you can't get remote and redwoods in California without a windy road. :)