Jonathan was very communicative and readily answered questions prior to arrival. Upon arrival he was there to help us with "check-in" and easily made us feel at home. The unit itself is exactly as described and perfect for our quick one night stay; it was very clean and well maintained. The neighborhood seemed quite safe and there were no issues with parking the car on the street. We brought a dog and they were very conscientious about interactions between their dog and ours. A great experience.