While the managers of the property were very responsive, the conditions were unacceptable. It was not sanitized as advertised, the floors and rugs were dirty, the linens were threadbare, the towels thin and dingy.
Kitchen tools needed to be replaced, the hot tub water was dirty and cold.
The caregivers responded quickly by supplying a new mattress pad, new sheets and comforter and changed the hot tub water after I had arrived and had initiated a complaint.
I felt this should have all been attended to pre arrival of course; I was the one washing the rugs and cleaning the floors.
In my mind this was a great amount of money expected and paid for fairly poor value, but when I requested an adjustment, there was no reply.