What a lovely cottage in a stunning, beautiful location. My sister and I both in our 60's and cancer survivors were finally able to get together after taking Covid tests and receiving negative results! We wanted a peaceful, safe getaway to refresh. The cabin is really cozy and peaceful with a large deck nestled in the redwoods. We had purchased food and were planning on staying in and safe from the pandemic.
When we first arrived, the cabin door was left ajar, even though we were assured that to ensure safety, the cabin was left vacant 24 hours between guests. While the listing stated that there is a Full Kitchen, there were no pots and pans. Additionally, the oven door was missing and the front of it was duct taped closed with a note stating “broken – do not use”. Vacasa later told us that they had known about the oven for several days. While there was a microwave on top of the refrigerator, the food we brought could not be cooked in it. We attempted to call the local Vacasa personnel throughout our 5 day stay. They never answered the phone and the voicemail box was full the entire time.
After 4 phone calls and being on the phone for several hours, Vacasa offered to find us another unit that was over an hour away and was actually where we live. They finally agreed to bring us a toaster oven the next day. After several days on the phone, we were reimbursed for the food that was lost and given a small discount on the room rates.
Again, the property and location were beautiful but the customer service with Vacasa was lacking.