We arrived at the property at 4:30 pm, (check-in was at 3), and the property had not been cleaned. It was not easy getting a hold of the property management when we arrived. We did appreciate their responsiveness once we were able to get a hold of them, and also the refund of the cleaning deposit. (Hence, 3 stars instead of 2). But the stress of walking into the place uncleaned, and then trying to get a hold of the responsible party was intense. It just tainted our whole experience. There should have been a clearly written posting of an emergency phone number on the premises to reach someone straight away if there are any problems. The bathroom sink had backup black stuff come out the last two nights of our stay (not from our use). The shower door leaks and floods the bathroom floor. The safety lock on the front door is broken. There were so many issues, the place was just sad. It's one of the more affordable places at the resort. However, you get what you pay for and a lot less.