we had a single problem. they were installing a secure back door when we were there but when the construction workers were done we found that we were locked out of the back yard ! and we had planned on having a dinner party with friends in the back yard that night. we contacted the hosts and they promptly communicated back. we were told that what was happening couldn’t be possible but when i explained it was they immediately went into action. we realized that the lock they had installed only worked with the key on the outside instead of the inside. totally not their fault. i was very impressed with the hosts problem solving ability and would easily recommend staying with them again. we had our dinner party in the back and had a great time. two thumbs up.