I’ve been using Airbnb for years and never had a bad experience until now. The space was clean, comfortable, in a great location, and had an awesome hot tub. BUT it was ruined by an extremely callous host. When making my reservation I mistakenly booked it for one guest but there were three of us. This was the third time I had to change reservations in the area due to COVID, so I must have overlooked it. The night we arrived we ran in to two of the hosts (Sean and Arianna) and their awesome dog and had no issues (again, I didn’t even realize I had made a mistake at this point). The following night at about 10pm someone is knocking on a door behind an armchair in our room (so a door not meant for use; no knob. Just a lock). Joseph then proceeds to tell me that my husband and sister need to leave as I only booked one guest. I told him I must have made a mistake. At this point, we are all incredibly uncomfortable at having our evening completely interrupted. This is also when I realize that Joseph had messaged me at about 8pm accusing me of being sneaky and betraying their trust. I fully accept that I made a mistake in my booking, and immediately paid the difference in fees. What baffles me is that he banged on a door that has no purpose other than to separate the rented space instead of coming to the front door and talking to us like an adult. It felt incredibly intrusive and needlessly aggressive over a $38 difference. As if that wasn’t enough, when I explained the situation to him, pointing out that we had met the other hosts, and let him I know I paid, he continued to be aggressive and accusatory. The conversation should have ended there but he refused to acknowledge the possibility that I made a mistake, going so far as to insist that my husband and sister dropped me off and went camping the first night (which wtf!? No they didn’t). I understand I made a mistake, but considering I rectified it immediately you would think he would have been less hostile. Don’t host an Airbnb if you don’t know how to handle customer service. I imagine if you have minimal interactions with Joseph and don’t make any mistakes in your reservation, you will have a really nice experience here. Like I said, the place is well furnished and very comfortable, I was just extremely disappointed in how this issue was handled. If I could include screenshots of the conversation I would.