As others have said Laurel is friendly and responsive.
Unfortunately, I wouldn’t stay here again. Wasn’t a comfortable experience for our group of 6 adults. As others have mentioned, probably great for families with kiddos!
Would be a totally different experience in warmer weather and/or if you’re using the rental as a home base to explore the area and not hunkered down in the house.
There were issues beyond their control — the heating system went out which they tried to mitigate by setting up space heaters — but the fuse kept blowing and there were a host of other small issues. We weren’t alerted to the heating issue until check-in time and they weren’t proactive in offering a refund.
The positives:
- kitchen has updated appliances and everything you need to cook and enjoy a meal with a lot of people
- beautiful area
- huge TV in living area
- hot tub
- responsive (but not proactive) host
- host quickly obliged to our request of a partial refund when we asked