I have never given a bad review and I’ve stayed in a plethora of Airbnb’s. This company is beyond awful to work with. There are hundreds of email and phone agents and they cannot connect you to the last person you spoke with. I think there must be a major language barrier or complete apathy because few of the almost one hundred emails that I’ve sent have come back with a response that even remotely addresses the content that I sent and always the same ‘closing’ with the phone number and asking if there’s anything else he/she can help you with. Our Unit was inaccessible because of flooded roads, hurricane winds, power outages and town evacuation orders. The local police told me NOT to bring my 84 year old father to Watsonville until the storm had passed. This company would not apply my monies to the Unit I rented from this company next month or refund any of my payment. They took 2 days to get back to me (they were waiting to hear from their ‘local contact’) and did not fulfill