Colleen was awesome - she did a great job of communicating with us before our visit as well as during when we had a couple of questions. She was extremely prompt in all replies and went out of her way to be as helpful as possible. Her home was exactly as described: charming. The house was in great shape, wonderfully decorated and very clean upon arrival. The backyard was awesome as well...large (fun for bocce ball and bags/corn hole) as well as a great patio with fire pit. If you are looking to stay in Santa Cruz, this home (and Colleen!) will not dissappoint!