Check-in was easy and went smoothly. As described. Loved the convenience of a full size kitchen, especially the fridge and freezer. Bed was really comfortable, although could use some new pillows. Down comforter was great because it was very cold. Plenty of towels in the bathroom too. Didn't use the patio but it looked nice and private. Very close to Trader Joe's and Kaiser Permanente Arena and UCSC which are the only places I went. Beach isn't far either if that's what you're in town for nor is downtown Santa Cruz. I would book again.