The stay was satisfactory although we were very disappointed in their description of the rules and extra fees. It was not until after I booked that it showed no pet policy with a no refund policy after booking. Typically when I book a stay I expect to have the freedom to have my kids stay as needed for this was the purpose of my stay. I disclosed my daughter as a guest, but did not disclose her husband. They are charging me extra fees for extra guests even though I never exceeded the maximum amount of people in the house. They sent a message through the app after check out with questions but did not try to communicate through phone or text when they have my phone number. I have always had great experiences with Airbnb and this is my first disappointment. I always get great reviews from hosts and leave a clean home after we leave. I did the same here, I left the house clean and tidy.