First of all, this apartment is very nice and clean, although somewhat lack luster and barren with decor and furnishings. The apartment completely met our needs and my family was very well pleased.
However, the listing promises parking, but fails to mention it is first come first serve parking which I consider to be necessary information. I intentionally booked this Airbnb because of the included parking, specifically the garage parking. When we returned to our Airbnb in the evening all of the guest parking was taken and I called the help phone number that is provided at check out. The lady informed me that parking on the street was free. 1. It was not free. 2. I do not like leaving my vehicle outside overnight especially in an unknown area. 3. This shouldn’t be a problem as the listing promises garage parking. When we circled the area and were unable to even find street parking, I called the help # back and the lady said she would contact her boss and give me a call back to comp the cost of parking. I never received a call back. We eventually were able to wait for someone else to leave and find parking without paying, but we were disgusted by the lack of follow up by this host, they never checked back in or offered to take care of this matter. Also, we are a family with a young child and this whole ordeal lasted past midnight.
Extremely disappointed in the lack of communication and misleading and false description in the listing. Beware of this if parking is a big concern for you and don’t expect the host to follow through or assist it’s guests. You’ll be left hanging.
We have stayed in numerous Airbnb’s and they are our favorite way to travel, we have never had such an atrocious experience.