We arrived 2 1/2 hours later than the 3 pm check in time to an overflowing trash bin in the driveway and to find the house had not been cleaned: towels on floors of bathrooms, beds unmade, crumbs on kitchen surfaces and party decorations under the sofa. In spite of being surprised and disappointed, I spoke with Heath calmly and explained the situation. He was not apologetic, yet was surprised and said he would get a cleaning crew out in about an hour and would let me know when they would arrive. He did not call back. Two hours later, I called and spoke to Thomas, who was courteous, professional and called back to relay information. Thomas did get a single cleaning person to come, but it was 9:30 pm before he finished. He was rushing and did not clean as thoroughly as usual because he was rushing and had no crew to help him. However, he was congenial and professional. I had to empty the dishwasher and party items were left under the sofa. This delay for occupancy resulted in the cancelation of our previously made plans that evening.
The upstairs bedroom does not get sufficient cooling from a single air vent, so it is unusable in the summer and because there's no door to the room, it stresses the cooling system and results in the converted garage bedroom being warmer than the house.
The trash bin smelled like a dead animal which I requested be removed via message to Heath the following day. He messaged that he would have it removed that day, yet it was not removed during our entire stay.
After our stay, I left a message requesting Heath call me back since he had said he would reimburse the cleaning fee. He did not return my call and after 48 hours I called and he answered. He was curt, unapologetic and had a very negative attitude. We agreed on a reimbursement and he hung up abruptly. I would not want to deal with Heath again. I was calm, reasonable and did not raise my voice each time we spoke so I was surprised by his behavior.
Although it was a convenient location, it was noisy and on a busy corner. The yard was unkempt. I would not rent this house again.