Frontdesk was very responsive to my needs and requests. This unit is very minimal in furnishings and supplies. And the internet speed needs work. We clocked less than 10mbs most of the time. Good location for walking to downtown unless it is raining or hot August day. A little too far for getting to the convention center. Overall a Good stay. TY Also there is a train track next door so the unit and area is quite loud. Be ready.