Scot was responsive and accepted our last minute reservation due to another airBNB getting flooded right at the time we were leaving OKC to head there. We were unable to check in at the airBNB before the concert and had issues with checking in when we arrived at 1:30 in the morning. Scot responded and tried to remedy the situation in the moment. We ended up coming back home and Scot thankfully honored the refund. I really hope to have the opportunity to come stay again.