I was scheduled to check in at 3pm per the agreement and 3pm is a normal Airbnb check in time. I notified the host I'd check in around 4pm. She contacted me at 4pm on the day I was going to check in, I told her I'd be there by 430pm, but then she told me the room wasn't clean and wouldn't be available until 530-6pm. Completely unacceptable due to the last minute notification. If she told me about this earlier in the day I could've possibly planned around it but telling me when I was supposed to check in is completely unacceptable. I couldn't complain at the time because I was at risk of losing my accommodation and needed to be at a dinner at 6pm.
She didn't give me the correct code to the house and once I got to the house she wasn't there and came to meet me 5 minutes later.
She was very nice once I entered and apologetic but her apology doesn't cut it and she needs to take responsibility and fix this going forward. I am requesting a full refund from Airbnb and there should be zero exception because she really screwed up and she knows it due to the amount of times she's apologizing. Your apology doesn't mean squat to me because I sincerely only think you did it to avoid this negative Airbnb review. Do you think you really cared when we walked into the house around 11pm, people were smoking weed and blasted the tv late into the night. Give me a break and I'm not even complaining about any of that. Take responsibility and refund me 100% and set up the proper system to where your guests can check in on time. You have no idea why guests are visiting you for and may have to be somewhere urgently (work, business dinner, hospital, who knows).
Also, a large German shepherd lives on the property. It's a good dog and very nice. I may have missed this when I read about the house but it needs to be disclosed in case it wasn't. The dog wasn't the problem, it was a very sweet dog.
The room itself is nice and clean. The bathroom was nice but everything was ruined because we couldn't check in for an hour before we were supposed to.
Until this host starts treating this like a legitimate business I would not stay with at this place. It's a nice house and I think they can get it together but really have to start to do so immediately because this could've been a lot worse than it was.