We showed up to this home, ready to have a great stay. We walk up to our room “The Christi” room & get the key out & the first thing is, the doorknob is not even on the door. it’s loose & falling out. upon opening the door we find a DISGUSTING room. the bed wasn’t made, the sheets were dirty, there was someone’s underwear in there, trash everywhere. it was disgusting. i called stefan & he said there was a mix up on cleaning the room. i asked for another room & he said he didn’t have one. he said the best he could do is “have it cleaned in 30 minutes.” at this point, i was disgusted & didn’t want to stay, so i asked for a refund. he told me to request it through the app - so i did. upon leaving, stefan is walking up the stairs & we say hi & he looks at us & walks right by. no hi, no sorry, nothing. this is when i realized that this for sure is NOT a place i would recommend or ever stay again. he still has not apologized for this & i do NOT recommend staying at this place. the customer service is awful & the house is not what it is listed out. sketchy neighborhood too.