I write this review knowing that this could have been such a pleasant and easy break for our family. We should have known from the long list of exclusions, extra charges, and excuses what the end result would be. The host provides a long list of things to do, not do, whom not to speak too, fines and extra charges with “no discounts”. This is ok! However, the host needs to reciprocate with service but rather he sends you messages why he is not responsible for agreements or anything else. He is full of excuses for everything and why they are not his fault. Things happen but take responsibility.
It started with check-in which was clearly stated as 4 pm. Arrival was a bit after 4 pm only to be met with a trashed flat and the cleaner advising the apartment would not be ready until 6:15-6:30 pm. Although it was stated that for early check-in there was a $20 to $35 fee.
The host advises about need sanitation and lack of resources, due to the pandemic, but upon check-in at 6:30 pm there was a bag of garbage and the leftover birthday celebration items from the previous guests.
On clear "amenity" example:
From Sean's listing "Beautiful resort pool, gym is available with access request prior to arrival."
The host agreed to provide the “fob” for the gym at check-in. It was not provided. In fact, I had to email multiple times to get it and then only was it delivered at 9:30 pm on the second night, checkout was the next day. Directly contradicting his listing here was his excuse
"We don't list the gym as an amenity"
Just be aware and manage one’s expectations of service, lack of fulfilment and most of all sweetly worded excuses by this host.