When we first arrived we had trouble with the lock. We didn’t know if we were doing something wrong but I was able to message them and after a few minutes they came out to try and help us. Turns out the lock had been malfunctioning but they were more than willing to climb through a window to let us in. Thankfully they found the key a little later and let us keep it during our stay. The apartment is just like the pictures but so much better in person! It’s adorable, feels like home, the bed was so comfortable and the tub was such a nice touch. I would stay here again.