We didn't stay in this Airbnb due to an issue with the air conditioning. Jacob responded right away when we told him about the issue and was able to move us to another of his Airbnb homes. Also, our flight coming in was cancelled and rescheduled for the next day. Jacob refunded part of our money for that night's stay which was very generous. Although we didn't stay long at this location, I wish we could have. It was adorable and immaculate. So charming and full of natural light. Also, Jacob's recommendations for restaurants were great. We were new to the neighborhood and really enjoyed ourselves. You won't be disappointed with this great space and Jacob's wonderful customer service.