Sara and John are kind people. They were good communicators and were helpful. John went out of his way to bring a micro into the room when we asked about heating leftovers. He also came up to show us how the 3 remotes applied to the confusing TV and sound bar set up. Also, having a fridge and coffee maker and mugs was really nice. They even provided coffee and pods (you might want to bring your own spoon or coffee scoop!). The bed is comfortable, the place was clean and you couldn't ask for a lovelier or more convenient neighborhood.