Janette was quick to respond throughout booking process; I had to change my dates and it was handled quickly. The apartment is great; 2nd floor at the end of a quiet residential street but is a short drive to downtown. I got a quick tour from the hosts, but then was given privacy. Good wifi connection and cell phone service. The apartment is clean and well stocked with linens, utensils, bedding etc. Great value; wish I could find places like this for all the conferences I have to attend.