Alan and his virtual team were very responsive. We appreciated that they invited us to check in very early in the morning on our day of arrival, though we didn’t arrive until late that night. We had trouble entering the apartment because the keypad was broken, and it was hot waiting in the stairwell while we resolved that issue. Luckily, they had spare keys in a lockbox so we were able to get in relatively fast. The keypad was not fixed during our stay, so we had to use the lockbox and keys the entire time which was somewhat inconvenient. We were a party of six but were only provided three big bath towels, so we ran short on those. Two of the windows leaked water due to a rainstorm, but maintenance came quickly to seal them. Our biggest issue was the AC did not work, which made sleeping conditions very uncomfortable. The master bedroom got to the high 80s at night. We were told afterward that only heater is available during certain months of the year. Bed pillows were too big and firm.