There’s no physical representation at most of his houses. Never seen this man in person and there are always issues that can’t be resolved in a timely manner. He expects guest to work for basically nothing that’s why none of his homes are cleaned properly. Desmond is over worked and expanded past what he can hand. That’s not to say he doesn’t do his job because he does. But he could use more assistance and a consistent house manager at the homes. Over all in the long the properties will be run down because they need more attention than just 2 hours of work a day. To maintain guest, cleanliness and accuracy in financial budgeting. The neighbor are unhappy with the amount of traffic and lack of authority on site.