Well, if I could give zero stars, I probably would. We reserved the house for three nights. After we arrived and got settled the first night, we realized the air conditioning was broken. I let Jess know, and she said to see how it was in the morning. Um. It’s August in Texas. As the temperature continued to climb, I let her know we definitely needed it fixed. After a horrible, sweltering night during which my baby barely slept (so neither did I), I still hadn’t heard from Jess. I messaged again at 8:59am. At 11:18am, she finally responded that she was “working on it”. I asked her to let me know as soon as possible because, if it couldn’t be fixed, I needed to make other arrangements. (Remember, it’s August in Texas.) Finally, at 2:45pm she tells me she’s not going to be able to get it fixed. I tell her we will be finding somewhere else to stay. I then have to stop my day (remember I’m in the city to do things…I’m not just sitting in the hot house waiting for her) and search for a new place to stay. After spending a while working on new arrangements on a Friday afternoon, I book a non-refundable place. At 4:33pm Jess messages that she has actually gotten the air fixed. At this point, I’m already en route back to the house to pack up and move to the aforementioned non-refundable place with working AC. We missed out on part of the reason we were in the city, so we could pack up and move to new accommodations. I messaged her that we were out of the house, letting her know that her message indicating the AC was repaired came too late. She then says she’ll refund me for the two nights. (I’m annoyed, because do you want to pay full price plus a cleaning fee for a house you sweated in all night and didn’t sleep? But whatever, I’ll pay for it.) The next day I get the adjustment and the date shows we stayed two nights instead of one, and she’s refunded me incorrectly. (Just so we’re clear, $164.33 x 2 does not, in fact, equal $309.) She tries to explain how she got there. I try to nicely tell her that her math is wrong. She’s not budging. Then, she has the audacity to tell me it’s my fault she lost money on renting the house the day I left because I stayed past checkout. Um, no, sister. Your air conditioning was broken when I got there. That is NOT my fault. So she changes the way she refunds (on purpose?) such that the Airbnb fees are not reduced as they should have been and stops responding to my messages. Airbnb has some ridiculous policies I didn’t fully understand (my mistake, I won’t make it again). You must figure out how to call them directly if you have any issue within 24 hours of the issue -and messaging the host (through their app where they can read all the messages) doesn’t count. But, after fighting with them for way too long, I got my fee money back. I still paid WAY too much for one night in Jess’s sauna, but you live and learn. There are lots of options for places to stay in Fort Worth. You may have a fine experience in this one, but really, why chance it? Just stay somewhere else.