This was my worst experience ever with an Airbnb. It frankly makes me never want to use this site again. I was supposed to be in the Fort Worth suite for 2 weeks while on a school externship. A friend and I arrive late at night but no problem--there was a code to the front door and the suite. We get our things to the room and were pretty instantly dismayed. The suite smelled liked man-piss from the bathroom (obviously a previous guest had sprayed the base of the toilet and bathroom mat and no one had bothered to clean it). Simple fix! I'm not afraid of a little elbow grease, so I did a quick clean with Clorox wipes that I keep in my car (confirmed the pee splatters all over). We went next into the adjoined suite room and immediately found out that its a/c unit was dysfunctional. Okay....we can use a fan from downstairs. My friend goes to take a shower, and there is no pressure and water all over the bathroom because there's no real separation from the shower floor and the rest of the bathroom floor; she almost slips and broke herself a few times. No conditioner by the way.
It's 11 pm and the power goes off for 15 minutes. What the hell?!? We think this is a fluke due to how short it was out for. The next morning I go off to my externship and my friend goes to the suite room to do remote work. I come back at 2 PM, and she tells me that the wifi is so extremely slow and unstable that she keeps getting booted from zoom calls and her documents. The wifi would just randomly go out throughout the day. But no, that wasn't it--the power would ALSO decide to randomly shut off (did so 6 times throughout that day). I tried to reach out to Stefan with no luck.
The were other things that made the place crappy--no fire alarms, sketchy cleanliness, thin walls, debatable safety outside, etc. It hadn't even been 24 hours, so we decided to evacuate and get an emergency hotel reservation for the remaining time. Stefan of course decided that he didn't want to refund me. Airbnb has been no help in resolving this--they closed my case twice because I couldn't respond while at work and because they didn't receive my responses via email (even though they had up to that point). I can only assume this is some ploy to not refund me my money because I was very detailed in my Refund Request with a google doc containing pictures, videos, and a full description of the stay. Very disappointed. Definitely won't be back.