Communication was great, answered us quickly. Unit was good overall but we didn’t realize how large the condo building is, so be prepared to walk from the end of the parking lot for guest parking to the middle section of the building. Elevator near the unit was not working. Place has everything you need, bed is comfy but the futon is not really comfy for sleeping. Nice location close to downtown although we were not there long enough to explore downtown. You could probably walk to restaurants. We did use the pool which was nice but couldn’t figure out how to get in the gate so a resident helped us. Overall suited our needs.