From the start, I noticed the toilet was dirty, which made us question everything else. At checkout, I noticed the Keurig was dusty as well as the night stand, and underneath the bed needed to be swept. All was discovered when making sure we didn’t leave anything behind. In addition, pillows were not comfortable at all (literally used our clothing for pillows instead). Lastly, check-in was a breeze, communication was good, and decor of room was nice.