Bedbugs and Poor Communication:
When I originally booked my stay here (booked on: January 18, 2022) (stay: February 23-25, 2022) the representatives from Frontdesk sent a message letting me know I could ask questions prior to the visit. I did have one question about parking, so I sent a message on January 19, 2022. They failed to respond to that message so I resent the message February 16, 2022. They did eventually respond with vague answers. I had to continue to ask questions to get more details and information.
My stay finally arrived. I received information the day prior on how to check in. I reviewed the information multiple times. When I arrived, I had difficulty finding the various locations that the description indicated. In addition, the lock box is hanging on the apartment door, not on a wall as the instructions described. When having difficulty with this, I attempted to get in contact with Frontdesk but they did not get back to me until an hour after check-in.
Please note, the property manager, Dale, was more helpful and kind than Frontdesk actually was.
When I entered the apartment, I began to clean. This is a process that I complete wherever I stay. The general surfaces, including counters, were clean. However, light switches and door knobs turned my Clorox wipes brown from how dirty they were. In addition, the tubs were all dirt-covered and had hair in them. I wiped that up without taking pictures. My mistake. In addition, the master glass shower smelled like feet no matter how much I sprayed it with Lysol. The plates in the kitchen had crumbs on them and so I had to rewash all of them. The window blinds were quite noticeably dusty and so were both bedroom fans.
The wall outlet in the master bedroom did not work, which I unfortunately discovered upon waking up to a dead phone. I had it plugged in all night, but the outlet itself did not work or nor produce electricity. I tried other items in the outlet to confirm that the outlet was faulty and it was not just my charger.
There were no luggage racks or suitcase stands for us to place our luggage on. This was an issue, as you’ll see later in my review.
When I went to take a shower, I noticed that the tub filled up quickly due to an excessive clog. The water filled above my ankles by the end of my shower. The hot water ran out quickly, as well.
When I chose to cook pasta, I noticed there was not a strainer, although there are some pots and cooking utensils.
When walking around barefoot, we noticed that our feet would get dirty very quickly. The bottoms of our socks and feet were black from the dirty floors by the end of the morning.
On the second night, we found a bed bug (alive) on the wall. I killed it and took pictures. When I contacted the after-hours representative for Frontdesk, he didn’t take my concerns seriously, and hung up on me before the call was complete. I had to message AirBnB to get someone to take me seriously. I proceeded to find a second dead bedbug in the bed. It was caught in the ratty, ripped mattress cover. I immediately placed all of the sheets and mattress covers in the washing machine on the sanitize setting to kill any other bugs that may have been there.
During and after this ordeal, Frontdesk did not communicate consistently. I had to write to them often to get updates on what was going on. I asked for a refund. I felt a refund was necessary because I had to wash and clean every single item I brought with me to ensure I didn’t bring any bed bugs home with me. In addition, I had to purchase bed bug spray to spray my luggage and car. I only received a partial refund and AirBnB refunded me for the bed bug spray.
Frontdesk later confirmed that the pest control representative found one additional bedbug when he inspected the unit later that day.
Issues kept coming up with this stay. They stacked one on top of the other and caused more stress than necessary. My concerns were not addressed until I made a fuss, which shouldn’t be required to get things taken care of. Very disappointing.
The only positive thing about this trip, besides Dale the property manager, was the “Forgot Something” boxes. In both closets, these boxes contained feminine hygiene products, batteries, and other various items that we may have needed during the stay. I did not need anything from the boxes, as I usually overpack, but I did appreciate they were there. It truly was a nice touch.