The house had an infestation of ants upon our arrival. We notified the host on the first day, and they took 4-5 days to send out a pest control person. The insect issue with ants was ongoing despite two visits from a pest control company. We spent $15 on ant traps of our own in order to help mediate this problem. Additionally, a leak from the ceiling started on a Saturday evening outside of bedroom #3 into the floor of the hallway. We informed the host immediately. The host didn’t send anyone out to look at the leak for nearly 48 hours. On the second night of the leak, it increased to multiple locations and soaked the carpet and ceiling in bedroom three. The ceiling was visibly water damaged, and the carpet was so wet that it made splashing sounds when you stepped on it. We, again, informed the host. At that time, we left the premises and sought urgent alternative housing. We had to urgently move all of our things out of the bedrooms and into the living room and leave to sleep elsewhere. We asked the host for a refund numerous times and the host ignored the requests and responded with various forms of “we are sorry for your inconvenience.” Finally, I had to spend a long time on the phone with Airbnb in order to get a partial refund. Additionally, The host started sending us emails on day 5 of 30 threatening fines if we didn’t remove every piece of garbage from the premises upon our check out, but the garbage in the outside garbage bin was so full that we had to take our own garbage back to the house we own on garbage day (Monday) due to the trash being so full when we arrived that we could not fit a single other trash bag into the large outdoor garbage can. Also, the trash can that is on the back porch was so full upon our arrival that we could not use it at all, and we had to empty it ourselves.