When I got to the apartment, the walls were very thin, the fridge was leaking, and there was a sex toy in the bathroom medicine cabinet. About 2 hours into my stay, the lights went out. The company said I was a 5 star guest and offered me $10 off my next stay but refused to do a refund or partial refund for the lack of cleanliness I ran into because they didn’t have proof (though I sent tons of photos). I didn’t even stay there except to sleep and shower because I was so grossed out.