I had an allergic reaction I believe to the cleaning products with burning red eyes and congestion - I called and texted three different numbers and it took about an hour for the local host to respond, who was very nice and helpful in explaining my options; it took 2 more hours for the company to respond and confirm cancelation and refund. The booking stated Enhanced clean was followed. Most visible surfaces were coated with a sticky substance which I assume was a biospray, but there was dirt on the lightswitches and vents and the microwave had food residue. Also, the instructions explicitly stated a parking tag would be in the apartment and must be present in my car or if my vehicle was towed I would be responsible for any fees, and if the tag was not returned from my car to the apartment at the end of my stay I would be charged $100 - there was no parking tag in the apartment, and it was difficult to get the company to confirm that I would not be responsible for towing fees or the $100 missing tag fee.