Check in instructions were not given. I had to call and get the information. Check in after 6pm but charged for a full day! I had to inhale smoke for over an hour because an apartment caught on fire resulting in the fire department having to show up and come inside to make sure I was okay within 30 mins of my arrival, I maintained. I aired the place out and made sure EVERYTHING was spotless clean. I was charged a cleaning fee still. After asking for a refund for the cleaning fee only I was pretty much told no! After I had to inhale smoke for over an hour with poor communication and I left the place SPOTLESS CLEAN!! WOULD NOT RECOMMEND! 👎🏽 Didn't even offer half of the cleaning fee. Never AGAIN!