Had many issues with this stay. For context, There was a ‘big freeze’ which Texas wasn’t used to and I requested blankets as our aircon wasn’t working and was -15 degrees C (very cold apartment). However after many calls/messages, no blankets came.
Secondly we chose this place due to the fact they had a gym - however on getting there and searching for it, the team advised us in fact there was no gym onsite. It was later revealed that there was gym but it was out of use, still unsure if there was a gym.
Past guests dishes left in dishwasher, dirty floors and extremely poor communication between the team who responds to messages on the app and the ‘local team’.
Good elements were they refunded us $40USD for the gym (even though we spend over $100USD on gym passes) and they fixed the aircon quickly. Needless to say, I would not stay here again.
Other small things
- wifi password/connection wrong on app
- there is actually a washing machine (not listed)
- kettle lid broken