We did not have much communication with Sandre because we did not need to. The few times we did, she was quick to respond. We were able to access the house easily and it was set up just fine. The house needs a few minor repairs such as loose boards in the main room. There were not many electrical outlets in the bedrooms and this was an issue because one person has a sleep machine. However, we were able to find a cord that reached far enough to be able to use that! We were not at the house for most of our stay so it worked just fine for us. The location of the home was its biggest fault. It was a little sketchy to say the least.