I was very much appreciative that Lauren accommodated me last minute, as well as, my pets, for an additional $ 30.00 (for 2 nights). I checked in at 9:30 PM, (I believe, the reservation was confirmed around 8 PM), and checked out at 10 AM.
I was originally suppose to stay for 2-nights, however, the extra soft mattress hurt my back so bad, I had to go to the doctor immediately. This was obviously not Lauren’s fault, as I was hit by a distracted driving, non the less, it made for an unpleasant stay. I couldn’t stay for my second night and instead of trying to be understanding, she charged me $ 200.00 for one night + 30.00 for my pets, (which = $ 30/night). I cleaned up after myself and barely touched a thing.
Since Lauren only reimbursed me 1/2 of the 2nd night that I canceled within 1/2 of a day of booking, as I booked both nights 12-hrs prior, it seemed sufficient to cover, the “pet” fee from a host that welcomes pets.
Lauren obviously had no other potential guests and I made sure to leave well before checkout, so that she could possibly RE-book for remaining night....
Instead I received a very condescending apology explaining hotel policies.
I’m very well aware that corporate America has different cancellation policy’s, this has nothing to do with you. Booking an airB&B is entirely about the personal experience and I know you could’ve made an exception if you cared, this was an unforeseen circumstance to both you and I.
You have many great reviews, I’m sure this won’t hurt your bookings. Had I followed YOUR protocol, all is good. This is a service industry, you may want to focus on being more understanding and accommodating. Good luck.