I had a problem with the keypad on the door. It was not working and would not let me in. I contacted Airbnb support and they gave me the hosts phone number. But she never responded to my phone calls would not answer nor would she respond to my voicemails although Airbnb said she would be super helpful. She was not helpful at all and sent someone out that was not a professional to work on the keypad after three hours of waiting for him and 30 minutes of him fixing it we finally got into the house around 1 AM and the guy that worked on that keypad was rude and now we were afraid of being in the house because he had the keypad number to enter the home which made us very uncomfortable. The host never did return my phone calls or make us feel safe. The communication with her was not good at all. Our dogs were locked in the house that would not open and she was not a good communicator on how to fix the situation. It’s a wonderful house and a great location and very clean and nice but the communication with the host made it not a good stay