Susan is always amazing. We've stayed in 3 different places with her because she is always so hospitable and helpful. I recently had to extend my stay in Texas due to the winter storm and she was able to accommodate a very last minute request to book the Western Oasis for a few days. All necessary accomodations were made for the unprecedented effects of the winter storm. Not to mention the room and bathroom are very cute and fun, so it's certainly not a bad place to be snowed in. Also - if you're lucky, you may get to meet her very sweet dog out in the yard :)