Hi, I have been Airbnb costumer for more then 10 years now, and this is my worse experience ever.
The communication in the beginning with Kevin was good, till a problem appears, the house was ok. if you are use trains passes every hour, we was a family from New Orleans trying to have a place to stay till hurricane IDA pass, and be able to go back home, I have a special need child and 88 years old mother with us, the house did not have accommodation for special needs, have an usual steps in the bedrooms, no TVs in the bedrooms ,just one in the living room no comfortable place to seat in the patio , very unsafe furniture in the patio was old and loose if you seat on it you can fold, or brake it and with no doubt I can say Kevin will make pay for it. Every time we use the washer water came on the sink. well bottom line is ...the place need a lot of maintenance we was induce by Kevin to stay longer before we saw the place and in our need and desperation no to have where to stay with my mother daughter me and my husband decided to take his offer to extend our time to 5 more days because in our city was no electricity or water, so we cancel our original days to extended for 5 more days Kevin help us to cancel our originally was in the telephone with us to add those more days we was nice to help, we told about our situation. Then my husband job ask him to go back so we have to canceled the extra 5 days he ask us to add and since then we could not find Kevin he did not help us to have any refund from AIRBNB they told us refund have to be accepted by the owner of the property, of course we could not get in touch with him and till today I'm have not receive his email.
We wish Kevin the best but be careful He just see for his own benefit.