Catherine was very responsive. I was not aware that garage parking wasn't included. Catherine made an attempt for me the best she could after hours. I greatly appreciated that and by next done everything was fine. Check in was very easy. Instructions to the condo was very easy. The condo was enough for me. People upstairs must have children cause it sounded like kids running all day long. But being a mother of 5 boys it didn't bother me. The area is just bland but again I always got back pretty late. Nothing exciting to look out the window and see. Catherine had little snacks and coffee ready to brew!! Little details like toothbrush, lotion, body wash, cotton swabs and wipes available. I definitely felt safe. The couch is very comfortable I slept on it more than the bed. The only suggestion is a bigger TV.