After all this, the host is now silent after originally offering a refund.
I was kind and patient. This stay was the worst I’ve experienced anywhere. I was assured maintenance issues were resolved many hours before our arrival. We were stuck in a house with no hot heat, no lights, no hot water, tile cracking beneath our feet. We would have left sooner but we had to help the neighboring elderly ladies navigate the frozen hall and stairwell in the dark. This failure costed us hundreds in a last minute hotel room.