Do not Skip. Please read.
This place makes for a beautiful stay in Fort Worth. The flaws in this location lie in the parking arrangements. The host included in the listing paid parking off-site. The host doesn't include the projected expense for parking. The lot 184 "Platnium Parking" provides daily parking for $3.00 and $7.00 for weekends and overnight parking. However, this lot has a faulty meter that charges guests $7.00 regardless of the day's conditions. There is no option to change it. The duration of the parking lasts 12 hours, not 24. I called the company that manages the lot; they said they were due to update the sign, but they haven't. I was paying more than necessary, and they compensated me by granting me free parking for the remainder of my stay at this location.
After my first night's stay, my vehicle was towed. I was unaware of the option to register for guest parking. When I spoke with a representative for the Frontdesk hosting my stay, I was told registered guest parking was not recommended. They were very insistent on the paid-parking off-site. When I spoke with the leasing office personnel, they informed me the host could only conduct the guest parking registration because an access code is required. The host denied this option for registration completely. The host should afford the guest the option to choose the guest’s registered parking or pay additional money to park off the premises.
Although check-in instructions advised against requesting aid from the leasing office when my car was towed, I needed immediate help, so I sought aid from the leasing personnel. They informed me that there was a guest days earlier who had also been towed. There is no caveat for towing in the listing, but the towing charges range from $300 plus. The towing company for Bell Lancaster is Apollo Towing the towing site is about a 20-minute drive from the lodging site.
The property assistant manager has the power to reimburse the charges for towing, but I was not given that courtesy regardless of my efforts. I was given the run-around for various contacts by the leasing office personnel and the front desk host as well. Since this particular Airbnb listing is ran under the Frontdesk, it was unclear who could appropriately assist me in the endeavor to resolve my issue. Even amidst the frustration, I remain polite and cooperative. What came as a shock to me is when I do this, one guest’s condition ought out to help for my friend and her health condition, I was left to resolve it independently. I wasn't provided handicapped parking, and frankly, the staff and the host seemed unconcerned about this one guest’s condition. I felt it was discriminatory and insensitive. No guest should have to endure that disservice.
During my stay, I was accompanied by a friend with a health condition that limits her mobility. Our Airbnb apartment was located on the fourth floor. Elevators are provided in the facility, but there is still a distance to travel from any direction of the complex. I improvised a system that made our stay a bit easier, but the traversal from the apartment to the paid-parking off-site felt like a chore. Especially if the nearby parking is limited and you have to haul groceries or luggage. Luckily the key fob button grants access to the residential gate. I wouldn't recommend parking there; it’s for permanent residents only, and a colored sticker is required, but it was beneficial to use temporarily to load and unload. The key fob doesn't work for the fitness room.
Also, as a security caution. There is a door on ground level in the parking garage that is insecure. It leads to a flight of stairs to access any floor in the complex; this facility should prize the safety of the structure, but more importantly, the guest and tenant that occupy the grounds.