The suite is very spacious, stylish, and clean. It is close to a lot of great sights in Fort Worth and is easy to get to. Unfortunately, our experience with the Frontdesk company itself was less than ideal.
We got there a little late after sight seeing - after 9 pm - but it was contactless check-in so we weren't worried. Once we finally decoded where we were supposed to be with a few messages to Frontdesk - the directions given said Suite 429 while the address said Suite 120 - there was no lockbox on the door as promised. My mother and I checked two different buildings and did about a mile's worth of walking just to make sure it was where we were supposed to be since the directions were slightly confusing. I called Frontdesk and dealt with a very polite guy named Amir. However, I had to explain to him what was going on because he and the person(??) that contacts the guests through AirBnB are apparently not the same and they do not communicate with him.
Come to find out, through a "glitch" with guest services, our room had been double booked. Amir PERSONALLY came to meet us, explained the situation, and found us a solution that worked for us and the other person (the other person had small children that were already asleep for the night). Amir HIMSELF accommodated us the absolute best he could under the circumstances and went above and beyond to make the situation manageable for both parties.
The next day, he PERSONALLY called me to tell me our suite was ready and cleaned -- and it was spotless when we arrived. He also put a new lockbox on the door with a new code for added safety. When we left the following morning, Frontdesk (I'm assuming guest services?) messaged me to tell me checkout procedures and reminded me of the lockbox code. The code they gave me was the original one we had before the whole mixup. This tells me there is either a great lack of communication between Frontdesk and their employees, or that Amir personally took care to get everything straightened out when Frontdesk themselves wouldn't or couldn't.
Because of this, I will take caution when looking at properties posted by them in the future. I may not be as lucky to get someone as awesome as Amir again. As far as a review, the place gets 5/5 stars, Amir gets 10/5 stars, and Frontdesk gets 2/5 stars.