I tried using Sean twice nightmare twice two different places. He was aware that the elevator was broken and the instructions never said another elevator I am pregnant 5 months with multiples and had to walk 6 flights of stairs.
The cleaning lady told us it was broken for months and he never relayed anything.
Place was decent but experience was awful. Make sure you communicate on chat so customer service can see his responses. There are no fobs so you have to go thru front gate.