The location of Suzettes place was great as it is very close to downtown Fort Worth and all of the amenities that you need. It is street parking only however the neighborhood is very safe and there were no issues with our vehicles.
The apartment is nice and offers a private bedroom or a King size Murphy bed in the living room. There is not much seating space in the living area but the seating overall is comfortable. The kitchen was well stocked with cooking supplies and the appliances were newer and in good condition.
If you choose to stay here, a few tips:
1. The property is managed by a property manager, not the owner. There are 3 people that may be in contact with you regarding your stay and there is a lot of missed information between the three of them, it seems.
2. Be advised, the property manager does not have a physical key to the property as it is a key code entry. We found out the hard way when we extended our stay and it appeared that our code had not been extended. When we called to resolve the issue, we were told we were doing it wrong, however, after about 30-45 minutes back and forth with Suzette, they did activate a new code for us.
3. Take inventory of all items upon arrival and send it to the host within the 4 hour time frame. 8 days after our departure, we were asked to return a blanket that wasn’t present upon arrival and accused of replacing a wooden step in the stairwell. Yes, a single stair. Ridiculous.
4. Do not expect to see a deposit back from Suzette in a timely manner, if at all. We checked out 13 days ago and still no response on our deposit after reaching out twice.
5. The customer service during this stay was quite poor as we felt like more of an inconvenience to them than guests or paying customers. They are quick to respond, however very little help is offered when they are contacted. We felt more like tenants at an apartment than guests at an Airbnb. Unfortunately, this stay has left us wanting to move away from Airbnb rentals all together.