TRAVELERS PLEASE BE AWARE TO BOOK THIS PLACE AT YOUR OWN RISK!!!
ONE OF THE WORST CLIENT AND CUSTOMER SERVICE EXPERIENCE I HAVE EVEN HAD!
One of the worst client and customer service I have even had. Host neglect at his job, sent wrong unit number to me. So when I checked in at 10:30 pm. I opened the door of the wrong unit and was greeted by two scamming half naked people that were in the room.
While they were understandblly in shock that a stranger is opening their door, they (the guests in the other unit) were lovely and helpful to me and helpi me to find the correct room.
After this shocking experience(for me and the other guests). I decided to contact the host and inform him of this neglect mistake. After I explained what happened and the fact that I am in absolute shock, the approach the host choose to make is by replying with condescending and disrespectful tone "huh, people make mistakes" "what do you want me to do?" And made what I thought at the time was a THREAT to kick me out of his house. "You know if you want, you can get out right now and I will pay you your money back" and then he hang up on his phone before I finished.
As a first time visitor of a city in the middle of the night I can not tell you how dumbfoundead I was. I felt insecure of my personal safety and the safety of mine properties and belongings.
I do not understand how a host can treat his or her guests in such a way that this person's business is still allowed to listed on Airbnb. But if that's the way Airbnb choose to do their business there is nothing I could do. But I guess the least I should do is to share this with you and maybe help you to avoid this disaster.
Last but not least to my fellow first time Airbnb users: Stick with hotels!
Thank you,
Chris Lang