It was a phonecation, not a staycation for our family! Property is managed by a bunch of manipulators who care only about how their listing’s impression is on the app, rather than the actual stay for their guests.
This is my very first “not positive” experience and review on AirBnb
If you are looking for an honest review of the property, here are some details that you won’t find until you actually book and visit:
1. We couldn’t fully experience the backyard pool as the patio furniture was dirty and also either broken or had significant wear and tear. Thus, The photos are misleading and do not depict the current state of the house.
2. Upon our arrival, we got beds that were slept in and were dirty with hair, dust and stains from the previous visit. Pretty sure beds were simply made from last visit without washing.
3. They sent over the pool cleaning guy and the cleaning staff while we were still there and disrupted our stay (morning of the check out)
4. Some of us have fell sick after this stay as it wasn’t as clean as they claim to be on their listing. They are far from the “enhanced cleaning” tag they have proudly added to their airbnb listing.
5. They owed us a refund but instead put a condition on issuing the refund, the exact words were “we will only issue you the refund after you check out and give us a 5 star rating.” That made us even more upset and after we pointed out that this was super unethical, they decided to refund us the partial amount before check out.
Some other things to note:
- We couldn’t locate an exhaust in the kitchen, so keep that in mind if you are planning on cooking.
- The bathroom door lock upstairs didn’t seem to work.
- It took us a few hours to firgure out how to use their home theatre system, requested them for instructions but never received a response.