I don't like to leave negative reviews. Overall our stay was fine but there were some issues that I would like to point out and I will also say that the hosts did their best to address them. I will also try and add some of the good things from the stay.
Let's start with the positive:
- Communication with the host was great before and throughout the trip
- The directions to the unit were great. The place was easy to find.
- It had complimentary valet parking which was nice
- Valet worked through an app so you could request the car before going down which was nice.
- Plenty of towels
- Comfortable beds
- Washer/dryer in unit
For the issues:
- First off we had a bumpy check in. There was outdated/inaccurate information in the check-in instructions that made it a bit confusing. What should have been quick and easy ended up being taking up more time than it should. The inaccuracies in the check in instructions led to confusion with the valet attendants that would allow us in. The inaccuracies also led us to the wrong unit. Once we got to the right unit, apparently the cleaning people had taken the key so we had to contact the host to get another key.
- There was supposed to be a check in book with instructions for the stay and we were unable to find it.
- For the valet parking, it gets clogged up pretty quick and there is a lot of confusion. One time they lost our keys and couldn't find them for about 20 minutes. Another time, there was a fight between a tenant trying to park and the valet attendant.
- We were unable to access the Wi-fi. Not sure why. They instructed us the username/password were on the modem behind the TV but the network didn't show up on any of our devices
- There were 2 bathrooms but the one bathroom didn't have any cold water so we ended up all sharing the 1 bathroom. I informed the host who said he started a repair order but it must have been scheduled for after our stay
- In the master bedroom, there is no curtain/blinds which is a privacy issue. This was a style choice so nothing wrong, but for those that are a little shy, this may be an issue
- On check out, we were asked to start a load of towels and dishes but no soap was provided for either.
- In summary, overall it was a good stay. We had a clean place to sleep and it was in a good location for what we had planned. I think if they can sort out some of those issues, I woudn't have an issue staying here again.