Very responsive! We loved the clean updated place. Beds were super comfortable and there was plenty of space for the 7 of us. The only rough part was we were supposed to have a pack and play delivered when we arrived and it came a day late and was a playpen instead. Uk was responsive and said they would reimburse me if I bought the correct item up to $55. We could only find one for $69, so we ended up paying the remainder. We were also asked if we could take the wrong item to the UPS before we left. Overall, it was a great house and we would come again! Thank you!