The room was clean but the bathroom door was broken. I let them know as soon as I arrived and I expressed how important it was for me to get the fix as soon as possible. It took 2 days for them to say to me how it could possibly be fix on my own. Clearly was a part missing. I spent 3 days with a broken door. They should improve there 24 hours costumer service. Not a great experience on my side and it did not worth my money.