Upon arrival at this location we found the building to have an awful chemical smell which was both in the hallways and in the apartment building.
In making our way into the apartment, we were highly disappointed to find that the cleanliness of the listing was sorely lacking. There were fingerprints all over the refrigerator and furniture which I cleaned myself. The soap dispenser in the kitchen was missing the nozzle, the trash can lid was covered in some sort of left over food, the bedspread in one of the rooms had a dried (maybe blood?) brownish red stain on it, the bed cover accent at the end of the bed had a rather large whitish stain on it, the shower floor was dirty with soap scum, dirt, and left behind protective covers from toiletries - those little silver tabs you pull off of things to know they are safe.
We immediately contacted the owner and included pics of the issues we had seen up to that point. They replied very quickly and stated that their cleaning crew does a great job and they were very surprised to hear of this. They also said that they would send over a cleaning crew to fix the issues.
While waiting for the cleaning crew, we also discovered that the toilet had been urinated in without being flushed and toilet paper was still in the toilet. Underneath the toilet was an old used toothbrush and the beds had a loud and crinkly plastic covering underneath the sheets.
None of this was acceptable to us and in asking the owner if they would offer us any refund for cancellation they advised they could give us a 50% refund on the cleaning fee only. Considering it hadn’t been cleaned very well in the first place, this was not much of an effort to make things right on their part.
We canceled our reservation, lost most of our money, and had to go pay for a hotel on top of it.
After going back to look at the listing, there have been several poor reviews posted after the point in time that we booked our trip.
I was in tears, my family was upset, and to be honest, I didn’t feel like the owner was really all that concerned.
This is the first poor review I have ever left for an owner and I am hopeful I won’t ever be in a situation to have to do so again. If you book this place, do so with caution and don’t expect much from your stay.