I have used Air B&B for years. I’ve stayed in dozens either booked by myself or loved ones and never had such a poor experience. Upon my arrival I found an open food container in a bedroom, no toilet paper, no trash bags, one of the bathrooms missing a doorknob so we could not gain access, a pile of sheets in a pillow case, washer full of dirty towels, and two towels for five days. I reached out to Shelby and she was apologetic and she said she would come over and take care of the issues. When I returned from dinner I found out the code to get into the home no longer worked and eventually had to reach out to Air B&B support for assistance. While on the phone with support, she contacted me and reset the code so that we could gain access. We found that she had come by, however, the trash still remained. Monday night we returned from the day and put the thermostat at 71 as it was 78 inside. Upon returning from dinner the Nest Thermostat had been set to 80. This occurred on Monday, Tuesday, and Wednesday night. It did not cool down to below 74 until the middle of the night so made sleep very poor. On Tuesday night we again could not gain access to the property due to the code not working. We reached out to Shelby multiple times to request a refund for the $90 cleaning fee as we did not receive the property properly cleaned and received no communication, instead she said she would refund a night and we could leave. We asked for clarification and again received no response. During other stays with hosts they have always been readily available and happy to help. I’m extremely disappointed. While the location was good and parking was available I would not recommend this listing or any of Shelby’s other listings. In the reviews left for Shelby it is obvious there is an ongoing concern with her as a host, however, neither Shelby or Air B&B seem to want to address the issues. This whole experience has made me question whether I will ever use Air B&B again. I encourage others to proceed with caution.