Deciding to book with JURNY had to be the worst experience and biggest mistake of my life and I will NEVER be staying with them again. Everything that could go wrong went wrong and being a young college student i felt taken advantage of greatly . I wanted to leave so bad because not only did these people Embarrass us, and Take advantage of us, they Disrespected us. I usually never leave reviews but i feel this needs to be said . First I’d like to start by saying my party of 4 came out to Dallas from Houston for a University Conference arriving at 2:30 . Realizing that the check in was not until 4:00pm we decided to spend the rest of that time at the fair and the Cotton Bowl. We arrived at the Air Bnb around 8:45 and when we tried to access our room a white gentlemen opened the door and said that the unit was already occupied by him. We then of course immediately called customer service and they left us on hold for 45 minutes. During that 45 minutes we were stared at, questioned, and judged by the other passing guest being that we were 4 young black students sitting in the hallway with all of our bags. Yes, some guest offered concern but the stares and judgment were the most embarrassing. After the 45 minutes passed the call disconnected and I gave the customer service another call back, who then told be the “property manager” was on the way to help us.
About an hour and a half went by and we finally seen two white men walk out the elevator with great purposed who we assumed were the property managers. These men did not greet us, fill us in on what was going on, pay any sympathy as to what was going on, no regard to our presence as if we were not even there. My boyfriend then asked the man was he the property manager and they confirmed that they were. The woman on the phone told me, the man in our unit was not supposed to be in that unit and booked a one bedroom but was somehow in our 2 bedroom unit. The “property managers” finished speaking to the man, voiced to us “I’ll be right back” (his first words to us) and kept walking. Still no greeting and no sympathy for our wasted time and ruined plans. About 25 minutes go by and the property manager still had not come back. The JURNY customer service then called back and asked if we could stay in a one bedroom and we asked if we would be able to get out money back because a one bedroom was not what we paid for especially for 4 guest . She said that she did not know and she’ll get back to us and we proceeded downstairs to the new unit where the property manager was blowing up an air mattress. We walked in, silence waiting for this man to finally at least greet us and nothing but silence for at least 5 minutes. Once the air mattress was not blown up he finally said that he apologized for the inconvenience and said that we were going to get our full refund that he “already approved”. We told the woman on the phone that the only way we’d stay in that unit was if we received our money back and if we did not we’d leave back to Houston.
When the manager left we got a text around 12am that we’d only receive $50 back of our $324 which felt like an absolute slap in the face. Of course i called and expressed that the property manager said we’d get our full refund and they said “the property manager does not get a final say” .
We tried and tried for at least half of what we paid and they told us straight up no . We eventually got the customer service supervisor to agree to give us 50% of what the room costed which was expressed as 86.50 .
It was finally 2:00am , too late to drive back to Houston, i was tired from bawling my eyes out due to this treatment and for our safety we had to stay.
Side note they told us if we wanted a full refund we had to leave immediately .