Just to be clear…I paid for the trip but the host company, Royal, asked for a copy of my drivers license and a separate registration agreement. They informed me that I wasn’t “the type of person” they want to start at their properties. I was shocked. They said they performed a background check on me and they didn’t like what they found. (a background check using my name, address, and DOB)
They told me to go into the app and cancel the reservation and they’d give me a full refund (this is a no refund property mind you). They said if they canceled then they’d have to place a note as to why it was canceled plus it would mean I can longer use Airbnb if they do that. I told them to go ahead and cancel the reservation and issue a refund but the onus was on them to take the action as it was clearly discrimination. They sent me an additional check in document to sign and never canceled the reservation.
Needless to say I never even set foot on the property and had to find alternative arrangements. They then asked me if I wanted to extend my stay. After canceling…it was ridiculous and confusing.
I filed a formal complaint at that point and I’m still working on getting a refund. I’m working with Airbnb on the complaint in order to get resolution but, my suggestion is do not book with this company. The bottom line is they will lie to you about the entire reservation and ask you to jump through hoops AFTER you have booked with Airbnb, and they seem to hold prejudices against…well I’m not sure which prejudices they have but they discriminate regardless.