keypad stopped working and no one responded to our pleas to get back inside the house where the dog had been for 4 hours inside a kennel. it was cold outside. The rickety shower door made of glass fell off & into the shower while my wife was showering; abrasions from the glass all over her body. Host was informed by Airbnb and myself, But no concern for her and asked at 9:00 a.m. the next day if we were able to get back into the house. feel free to ask him whether we did or not. Horrible communication & horrible experience.