Horrible experience. Check in was scheduled at 3:00. We arrived at 3:25 to a cleaning insisting they had until 4:00. This is a connected home, not a single. We traveled with two toddlers & the amount of safety issues was a deal breaker for us. We called the # about 5 min after arriving to ask for a cancel due to it not being safe. We were told only a manger makes that decision (refund) & it was the weekend & they were off until Monday. We then were told to text pictures/videos of our concerns which we did.
-Banister was COMPLETELY loose & about to fall off
-False drawer under the sink is missing, exposing nails & under sink
-Threshold between wood floors/carpet was not attached, exposing nails
-Outlet cover missing exposing wires
-back door doesn't lock
-hair/wood chips on towels
-NO trash bags, soap for dishes, paper towels
We were ghosted by the owner, Airbnb stepped in, owner wanted us to vacate at 9:57PM to get a refund when we asked to do that 6HRS EARLIER & they didn't agree.