After arriving in Dallas from Rosenberg, Tx 4 1/2 hr drive. I asked if I could check in around 130-2pm due to exhaustion from long ride. Hosts replied let me notify you after we speak to cleaning crew. Around 4pm, went to apartment, was NEVER NOTIFIED if I could check in early. After arriving at apartment, it came to my attention that there were no remote controls to the televisions in the apartment! Contacted hosts a second time and asked, where are the remote controls? Hosts replied, maybe in between the couch cushion. NO REMOTE CONTROLS FOUND! Host suggested downloading the Roku remote control app. APP DID NOT WORK! At approximately 730pm, Host asked if I would like them to go to store and purchase remote control. I told them don't bother it was too late. Remote controls should be readily available for guests. Your job is to accommodate guests. HOSTS FAILED TO DO THAT! We left at 0645 the next morning! Will not stay here again!!!