The good:
Communication is excellent. Responses within minutes, usually. Straightforward and direct from the beginning. Bedding and towels are luxurious, clean, fresh smelling, and plentiful. No issues with WIFI, worked as expected. House was clean, and plenty of kitchen appliances allowed us to cook breakfast without issues. Laundry available for use. Directions and manual to house are clear. Hot tub is big, fits lots of people, has speakers, and is very well chlorinated. The pool we did not use due to cold weather. Outdoor space is decent and probably better for use in fairer weather.
The not so good:
Location is OK. Maybe a little sketch. We picked this place due to its proximity to the arboretum, and so we decided we would splurge and pay a little more so we could have our whole family together. However, renters should be aware that you will pay a fee for every extra adult and child per night (aproximately $30 per person over 6). This brought what we thought was a decent deal to be a bit more expensive, especially with all the fees added on.
We came expecting a luxurious mansion, but instead this is basically a standard 3 bedroom house, in which the back porch and garage have been converted into bedrooms. Back porch room is close to hot tub and also shares a common window with the main bathroom and master bedroom. So lighting would come on and off. It has its own heater/AC wall unit. Decent amount of air gets in under the exterior doors. Our first night, it seemed adequate, but due to the random AC clicks and lighting, we stayed in the 5th bedroom. The second night (with more guests and no other options than to stay in that bedroom), when temperatures dropped near freezing, the heater had trouble keeping up. Our baby, in a Pack-n-Play, woke up cold in the middle of the night. We were relatively comfortable in the beds.
5th bedroom (which is locked unless you have 12+ guests) is also a little chillier as it is converted from a garage, and the bathroom is quite compact. I suppose you could call it cute. But also, not as comfortable as the main bedrooms.
Overall -- great communication, great beds, stylish IKEA-furnished house with plenty of sleeping spaces, but better for adults and not great for needier sleepers or kids. The ability to house 16+ people is great, but it is not a large house. Probably better in the summer months as there is room to spread out outdoors. Take caution with the 4th and 5th bedrooms as they will not be as quiet or comfortable as the main bedrooms, especially on cold nights.