Vernon was in touch with me almost from the minute I made the reservation. He was clear and friendly. When I arrived, Lisa greeted me, showed me around, and made me feel at home. The pool house was perfect for me and my two small dogs. The wi-fi worked great and there were a range of channels to watch on TV. The hot tub was a great way to wind down the day. Although it's near a lot of things, it's on a quiet street and has a huge, well-fenced backyard (perfect for my dogs!), so you feel like you can relax. All in all, this was a wonderful experience and I won't hesitate to use them in the future if they're available!