Our stay here at this location…
Upon arrival I spent the beginning of our trip taking photos, and messaging our concerns over to Taylor. As required we read through the house rules and Manuel before our arrival. So the condition we found the Airbnb in was almost gut wrenching. To be honest it left a bad taste in my mouth reading the house rules and knowing we would’ve been charged an additional $200 for any stains on the carpet. If I didn’t spend the extra time doing a thorough walkthrough after getting somewhat settled I’m not sure this would’ve been debatable if I waited until the next day…or the day our trip ended. The master and the lower level had pretty significant stains/dirt/spills and spots on them.
The stained shower curtain (which she confirmed with the cleaners was in fact stained) she notified to us that night she ordered one and it would be there tomorrow. I asked via message “shipped” means are you ordering this item..will it arrive on time. Her response was “oh no it will be there tomorrow for you” you see where I’m going here..
If the cleaning crew knew it was stained why not just replace…again felt as though we were being baited to replace these items or being lied to…
After taking notice of those areas I noticed brown food smudge/clumps on the both lamp shades..a broken door handle in the master. Hair on the towels and blankets..I was disappointed to say the least.
After driving 8+ hours we were exhausted and wanting to take showers and eat. But the downstairs shower had stains and black gunk on them. So finding new things with dirt I decided to a full sweep of the lower room and I found the entire glass door broken shattered.
I then immediately notified Taylor of all concerns and that the lower level door was broken. She was stunned at first but then it became strange as if she knew or didn’t care that at any moment the entire glass would come completely off.
I didn’t feel safe knowing we were sleeping and this had become a safety issue for my family and I. Knowing we could be sleep and the door could be exposed to anyone walking in or one of us getting hurt.
The concerns for the glass was very ODDLY glassed over if you will when I mentioned the entire door was broken. Which only made my concerns for if I didn’t noticed would we have been charged for these things smh.
*the door handle was also never fixed.
*door never addressed again by Taylor even after pressing the issue again with her on the safety concern
*sent photos of every area of concern
Toward the end I noticed more things like all the outlets on the countertop not working as well. Which made our stay a bit more difficult. We had to make trips to grocery stores to re-accommodate to work around these things. We had planned to cook/prepare.
When I originally booked this location under Airbnb it shows “entire home” or “homes” Airbnb. This is a bit deceiving on the listing. I specifically filtered homes in the search and upon arrival it was a town home… not ok… this townhome is listed as entire house but has no working stovetop..no fridge with drinking water etc.
In the description under “what this place has to offer it shows “kitchen” selected and reads “space where guests can make their own meals. There is absolutely no way to make your own meals in this listing.
The solution for the carpet was for us to find somewhere to go at a certain time of day for over 4hrs for this to be done. The day before we are scheduled to leave :|. We had things planned to do for that day so we had to gamble on waisting time somewhere or dirty carpet.
I’m still puzzled how the “cleaners”managed to clean but missed hair on towels and blankets..stains on carpet…and stains on shower curtain…glass door broken..door handle broken…outlets broken…And as the property Taylor wasn’t given notice before re-booking the space.
I sent Taylor a message letting her outlets were all out and so we couldn’t use the toaster oven. No response..
I truly feel if I didn’t send photos and wasn’t on top of things I would’ve been charged for stained carpet $200 and payment for the damage for a door only could imagine the price to repair.
The pros:
-Close to a lot of restaurants as explained by everyone else
- pretty kitchen (sink, dishwasher, half fridge ) that’s it
- open floor plan
Overall I would steer clear something felt very off.
Thanks,
Brittney