There was no one there to greet us when we arrived. We waited and called and texted all the #s we have available even the person that answered my call was unable to get a hold of someone. We had to just wait till someone decided to show up and waste time from our trip.
We requested a late check out and ended up having to speak to 3 people since the first one never confirmed. After the first one said there was no charge ,the 3rd rep asked for an added cost for this. So then they suggested we use baggage check instead of a late check out. When we tried to do that we were told o sorry we don't have that option and were forced to leave and carry our bags around while we still had stuff to do in town.