The place I walked into unfortunately wasn't cleaned at all from the previous guests. This meant for me that the only available bed was just slept in with still jumbled covers, the bathroom floor as well as the shower door was littered with the only damp used shower towels available so no clean linens or bath towels to shower with, and the trash can still contained unmentionable used hygiene products. To top it off with an almost empty fridge outside of the last redbull and spilled wine.
After contacting Heath, who was pretty polite by the way, and AirBnB customer service my only options were to wait for the clean up crew to appear the next morning around 12 hours after my arrival, clean someone's mess that I didnt make and wash their linens so I could shower, or to book a hotel. I honestly wish I would have been offered a different location that was at least clean to sleep and shower in, but I wasn't. I slept as little as I could and headed out to the hotel I booked at the Lorenzo Hotel which was extremely refreshing considering the previous endeavor I was looking at.
Heath stated he'd offer a partial refund for my first night but that was it. All in all it was just unprofessional. I don't think Heath is a bad guy, but I do think he should outsource his custmer service instead of trying to handle it himself with over 273 units on Air BnB. Not sure if I got a refund yet or how much it even was. Don't really care at this point.