Let me start by saying this was the worst check in experience I have ever encountered. We paid for early check in at 2 and the room still was not ready by 3:30. After calling customer service, Jennie stated they can not ensure an early check in even if you pay the fee. So why is early check in even an option? They did thankfully refund our early check in fee after making us wait. The parking situation is a nightmare, you have to park in a garage around the block and then carry all of your luggage around to the entrance and up a set of stairs. Then we could not get the MasterLock boxes open to retrieve our key cards. Had to call and wait on hold to speak with someone who could give us the correct code. I wish all of this would have been explicitly stated prior to booking because we definitely would not have chose this option. I will say, Mark the valet and the cleaning couple who helped us retrieve our key cards were very nice and helpful. The building itself is in downtown Dallas so homeless people are to be expected. But I was not expecting them to be right at the entrance to our building and the building door left propped open for anyone to enter. Not secure at all and the “receptionist” at the desk didn’t seem to mind that anyone could just walk in. The apartment itself was fine. Just make sure you bring an eye mask if you plan on sleeping past sunrise, there are no curtains in the entire place. Just flimsy blinds that don’t block sun at all. Overall I would not recommends this location to anyone, especially someone who values customer service or building security.