The building was a gated much like a jail, there wasoys of homeless people in the area. The side door was broken allowing access to any and all into the building.
Once inside, building was clean and suite had everything one could be looking for a quick stay to do business. I was waiting for my condo in Downtown Dallas to be ready. Landlord had a set back.
I was scheduled for 2 days, the extended the next day as landlord still had a delay. No big deal, right?
Here's where it gets sticky. So after booking for 1 more day and being charged.for 1 more day, wit a receipt. I find out there's a schedule maintenance with a fire alarm testing for a butter party the day.
Maintenance guys would need to enter and the alarm would be blaring. How'd I find out? Whilst in the shower I hear a loud banging and the door. I scurried to out on a towe and see whtall the commotion was about. To my surprise I find 3 maintenance guys explaining the situation and letting .e know that owners had been given prior written warning. We laughed it off, and agreed that they would come back in 20 mins. No big deal. They explained that the alarmwould be ringing however, for a while longer. As I. working from home, I could t do that with the blaring sound, so I went to a coffee shop to commence my meetings and phone calls.
I messaged Heath to explain about this and his response was less than professional. He said, he didn't know abojt said maintenance and that I could feel free to check out. He said he wasn't the owner and that he was only the property manager. Property Manager, so I assume you get paid to manage the property.
Check out ? Well, I've already paid and have 1 more day. with a receipt. I asked if he was going to reimburse me. He said I'd have to take it up with air bnb. Not knowing that 3 men need to enter the property and that a fire alarm is going off for the better part of the morning and afternoon seems like a detail that should fall under Property Management.
When I explained I had booked the daybfor 1 more day he said that, it hadn't been even though I have a receipt and conformation through air bnb.
Thankfully there was an agent from air bnb, Merlene. What a gem, she had access to see our communication thread and saw that indeed I was booked for 1 more day. She offered to.rectify the situation and was more than helpful. She helped me find another spot and started the process to have my money returned for that property.
It's also worth noting that I am a shareholder in airbnb. While the stock itself is under performing and declining, it's no wonder. The reflection of hosts poor performance and lack of professionalism directly can affect how one feels about the company.
I'm glad they have real.prpefessionals like Merlene, who with her swift action and professional demeanor not only helped me, but also helped her company, as I won't be dumping my 8500 shares.
Sometimes thes property managers manage too many properties or simply just don't care. I recommend that Heath get retrained or brushes up on his skills, so future CUSTOMERS have a smoother encounter.