Felt very UNSAFE + UNSUPPORTED. I had trouble getting into the main doors + was nervous since there were countless wandering homeless people outside. When I arrived I was 10 min early to check-in. I tried the elevators but one was OOO being blocked by heaps of clutter/toys. I went up + tried the room code - didn't work. I went to the leasing office - they were rude + very cold + said to wait til 4pm. I waited + went back up to the room @ 3:59pm. When I went back up, I heard NOISES in the room. Someone was clearly in there. I was so nervous + did not want to try to enter as I had no idea who could be in my room right at check in (usually house keeping is done hours before??). I waited outside the room then, I decided it was time to leave because the people were STILL in there. I contacted the host + they have been beyond rude + didn't believe me + have not refunded or listened to my request. HORRIBLE experience. DO NOT BOOK THIS PLACE if you want to feel safe + good experience.