While Fred himself was not available, he was easy to reach via phone/app. He also had an assistant who stayed downstairs. Both were very nice and helpful. They do have a dog that belongs to the household. The upstairs loft is VERY roomy. 3-4 could fit in 2 full/queen size beds well. The beds are comfortable. The cons are that the toilet and shower are both downstairs in separate rooms which are both a bit small, so if you are a bigger person I wouldn't recommend staying. There isn't a common area for you to really hang out. There is also lots of art work everywhere and books wich is nice, but also accumulate a lot of dust. There isn'ta sstandard AC/Heater unit. It's a portable/mounted one so some areas will be warmer than others. The lighting is a little low there is a lamp in every corner of th room with varying degrees of brightness. I wouldn't recommend that anyone with cildren stay here. If you need a night or two in downtown Dallas, go for it. The location is great with easy access to the highways.