I want to start off by saying that Jessica was attentive and helpful! Every one of the staff responded to all of my issues quickly and were respectful. Most problems I had were with the property itself. My stay was longer than average; it was about two months. I got a summer internship in Dallas and needed a temporary place.
I agree with a previous reviewer that it seemed like renovations were started and never finished. The kitchen and bathroom are gorgeous! However, some parts of the flooring did not completely meet the wall at the floorboards. So there was a small crack between where the floorboard meets the actual floor. Because of this, bugs were a huge problem for me throughout my entire stay. I am an extremely clean person and clean weekly. I had to vacuum multiple times a week to keep up with the dead bugs that accumulated on the floor. Despite all my efforts, I ended up taking bugs home with me once I left. There were dead bugs in some plastic bins I used to organize my bathroom products. I ended up washing all the clothes/linens/ towels after I moved back home from Dallas, even if they were previously washed.
The TV came with Netflix on it which was nice! But I used my personal subscriptions on the other apps. I wasn't sure why Hulu/ Amazon/ GoogleTV were advertised in the photos on the listing. There is no nest thermostat either; it is just a normal one. The TV and the washer/ dryer broke while I was there. When the washer/ dryer was replaced, the new one would not drain the water unless you put a weight (I used a kettle-bell) on the washer lid so it could properly clamp shut. Multiple outlets did not work throughout the apartment, another reason I think that renovations were started and never finished.
On another note, one morning, it rained really bad. It was the worst storm I saw in Dallas. One of the closets in the bedroom started flooding. First thing, I quickly grabbed all my bags and shoes and threw them out of the closet because there was a huge puddle. Then, I grabbed a bunch of towels and ran in and looked up to the ceiling to see where the water was coming in from. It wasn't coming from the ceiling. It was flooding through a large crack between the floor and the floorboard. I could see the dirt and water rushing in. So the floor was not properly sealed off from the outside. It was flooding under the apartment and had overflowed into the closet.
I wanted to share this next anecdote as well. The first day I got to the apartment, I took a shower. This is when I noticed that the towels in the bathroom were brand new and still had the tags from the store on them. So they were not washed before they were put into the bathroom. Had I known this before I took a shower, I would have just washed them. So I used them and washed them after, not a big deal. But I think that this story is worth mentioning to potential renters with a weakened immune system. After this, I began to question the adherence to COVID cleanliness guidelines throughout the whole apartment.
Like I said before, the host was helpful and attentive to my needs! She responded timely and addressed my issues. However, I wanted to write an honest review. I am disappointed that I spent as much money as I did to live in this apartment. I did not have a lot of options because I was told about 3 weeks in advance when I would start at my internship. I advise you to do your research.