The place was pretty much as pictured and I would have given this my usual five stars if it wasn't for them forcing me to give them my credit card information outside of Airbnb for "potential damages." They sent way too many emails, texts, and phone calls making me go through their system, which was redundant of Airbnb and unnecessary.
There are about multiple codes you have to get through to actually get into the Airbnb, which wouldn't have been as stressful if it weren't for the multiple messages on multiple platforms that they make you go to in order to get into the Airbnb.
The kicker was that as I was showering the entire shower curtain (that was already not placed correctly to keep the water in the shower) came down on me. There were no brackets in the wall to hold it into place! Then the gentleman who came to fix it had the audacity to ask me what happened? What?!? There are no brackets to support this shower curtain and it came down on me and poured water everywhere in the bathroom while I had soap in my eyes.
Additionally, when I got into the rental the AC was set on 60 degrees. In their rental agreement they specifically state how the AC is not to be put on 60 degrees and that there would be a $125 charge for having the AC repaired if such a thing happened. It felt like this rental was a setup for the host to be able to charge me extra for problems they caused.
When I pushed back on the host that we as Airbnb customers are not supposed to give out our credit card information to hosts, because Airbnb cannot protect those kinds of transactions she got defensive. She said that Airbnb wasn't processing damage collections fast enough and that they had to do it this way, just like at a hotel. Well, I'm not staying at a hotel for a reason. I'm staying at an Airbnb because I usually love the experience and always treat someone else home or rental like my own.
This was one of the worst experiences I have ever had at Airbnb much less at any place I have rented to stay. The host continued to harass me by text after I left a day early for me to complete a review on THEIR SYSTEM in order to check out on time and not receive extra charges.
Airbnb does not need to have hosts that make you enter information like your credit card into their own system. Now I have to watch my credit card for fraud or charges that are unauthorized.