I had an issue with dirty linens. Obviously white and crusty throughout the top sheet. When I texted the host via the air bnb app I didn’t get a response so I went looking. There was a board with another number on it. I texted that person- he said the cleaning person had gone for the day and he didn’t have keys. He said someone would get back to me. I was exhausted and disgusted. Some of the other housemates came out of their rooms and tried to help. They knocked on that representative’s door. When he came out HE HAD ATTITUDE and said “well that’s unfortunate.” That’s it. The housemates were really trying to help me- which I greatly appreciated. It was about an hour later (approx 10:30pm) that I received correspondence via the app. They said the rep would send up fresh linens. He returned with one fitted sheet. I had shown everyone pictures- if one top sheet is clearly crusty and dirty… the entire set needs to be changed. At this point I was so uncomfortable- exhausted from flying in and dealing with this. I couldn’t find a hotel or another air bnb at that time. And it was unsafe to sleep in my car. So I flipped the sheets and slept as best I could. I was outa there by 8am. I found a hotel and spent 45 minutes on the phone with air bnb. Beware because they tried to fight it. Believe me- I’ve had questionable experiences with this service before but this was so annoying. I understand there is protocol but if I was able to upload the pictures you would gag.