Smoke smell was masked in such a fragrant way that I wished it wasn’t at all. Cleaning supplies left on counter at check in. The apartment has little touches like tin foil over the stovetop guards and placemats in the fridge which scream “make yourself at home - but don’t go crazy.”
Received 3 texts and a phone call during my 3 hour drive to the AirBnb with an “I’ve been trying to get ahold of you” attitude when answered, all just to provide check in info that any other hosts would have sent in an in-app message around the check-in time - which by the way I was asked to confirm a day prior to arrival, despite the listing having a 3pm check in time. So when asked my eta, I said 3.
Upon a 3:30 arrival following that phone call, we checked in. Removing the empty lock box from the door (once you take the key) isn’t something guests should be asked to do, in my opinion. Is it an AirBnb, or are we supposed to help you hide the fact that it’s being rented out?
Finally, check out time. It was my mistake booking before reading all the check-out details (something I never worry about until I check in), but the unexpected phone call also was to remind me of a 10am check out. Early, but fine. I took 7 extra minutes to let my dog out before walking to lock the door/box for key lockup. When I walked up, the host was carrying in cleaning supply bags and asking me for the keys while I’m trying to get my dog in the car. It’s not that I expect it, but I feel like it’s common courtesy to give a 15 minute grace period for guest exits. Especially such an early check out time. I don’t know the last time I had a 10am check out.
Whatever. The host is a sweet lady. This is a very central location to the Galleria. It’s a good value. Clean, spacious enough, and comfortable. But this was my first annoying stay in 4 years or so of using AirBnb. I expected a more human, more efficient experience.