Communication was excellent and it was a last minute stay so I cant complain. In saying that there are so many things they could do better. The complex verification process was I think overboard. Airbnb already looks after this, I cant see a reason for a 5 pager house rules and mentions of hefty fines if for example the key cards are not returned to the lock box. Cleaning fees were way too high and there was mention of extra clean fees being applied in the event of a deep cleaning. Airbnb should be easy, this was difficult.