In general our stay at Sonder was good, the apartment was as pictured, comfy beds, nice kitchen and bathrooms. The place was clean and comfortable.
A few things to note, this apartment is part of the Statler hotel. The hotel had a great pool area, rooftop bar, coffee/lunch place in the lobby which was very convenient.
On the other hand you are not a hotel guest and the elevator situation is so bizarre. Other reviews mentioned this and we decided to stay anyway and would again but they should definitely address this. You basically have to go through the parking garage to go up but can go down through the hotel elevator.
We wanted to check in a little early (within the hour) and they wanted to charge $25 - felt like they nickel and dime you for no reason. The tv had no remote for the Roku, when I reached out to them they said we needed to provide our own login to the apps to use the tv? Um not the issue but okay?
A few silly bumps but overall good stay and would recommend.