Let me start by saying that the house is beautiful but it had a lot of minor inconveniences. So many, that our family of 9 was very disappointed in this stay. Before arriving we went over the rules and they were very strict. I don’t mind strict rules because that usually means that the place is in top shape but this was not the case.
We arrived to Dallas 3 hours before check in and I had asked if I could possibly do an early check in and the answer was no, even though the house was not reserved the day prior. We were told that the day before was available and would have to pay an entire day before to check in 3 hours earlier. My family of course didn’t think that would have been smart to pay an extra day for only 3 hours so we decided to go to downtown Dallas and wait until check in time (with luggage of 9). We got to the property 30 mins earlier and waited outside (the code would not work until check in time). We looked at the backyard and found chip bags on floor and immediately thought that the backyard had not been cleaned.
We were told if anything was wrong with the house we would have to contact them within 2 hours, so right away we checked everything or they would not come and fix it. They also stated that if anything was wrong they would not issue a discount or a refund.
Dirty backyard
Kitchen Sink faucet was broken (one of us had to fix it)
Carpets were dirty (more so of age)
Door locks were broken to bathroom so no privacy (with a family of 9 and no privacy!)
Kitchen appliances were dirty (old appliances)
Upstairs master sink was clogging
Hand soap around the house was some sort of detergent (had to go buy real hand soap)
Sofa leg is close to breaking
I texted the host letting them know of SOME of these things & they replied saying that maintenance was aware of some of these things but had not fixed them. They did not offer to come and fix anything.
After check out I asked all my family members what they would rate the stay & we agreed on 2 stars. The house is beautiful and our stay was OK. But we would not stay here again & would not recommend to a friend. After staying in MULTIPLE AirBnbs in various different cities this simply was not up to par. At least not for the price point. With a very strict host you’d expect top of the line stay which we did not get.