Beware of these people, they will try to keep your money at all costs. I was in Dallas during the worst of the snowstorm. Mind you I had booked and paid for apartment with Abode a month or two before and asked for early check in prior to check in (paid extra$50 fee for early check in). To make a long, long story short, they never gave me access codes or instructions even the day of. They stated they had no cleaners to clean apartment because of road conditions and weather yet they asked me to wait in lobby of small boutique hotel (I was currently staying at)during pandemic and historic snowstorm until they could get back to me, which would have been not only past agreed 2 pm check in but even the standard check in of 4pm. When I spoke with Airbnb about this matter, I was told I would get my refund. Yet I canceled and magically, Abode said “oh we have your apartment ready”which was a lie. They just want to be able to keep my 1st night and service fee cancellation fees. Had I waited til the 4pm check in they still would not have had the apartment ready. They were just trying to keep my money at all costs. Very shady. Be careful.