Overall the place was immaculate and communication was relatively good using the app. I gave the listing only 4 stars because the shower pan in the master bedroom is too short so water gets under the shower curtain and makes a "pond" of water. The only way to get around this problem a little is to face the Shower head at the wall and shower (it makes it difficult to bath or wash your hair if you can't point it down at you).
It took me three days of communicating (the first day it was clear that someone was using a Translation App to communicate with me. They totally did not understand what my issue was. On the second day, they still didn't fix the problem but gave me new towels. On the third day of my trip, someone finally came and gave me a longer shower curtain to help retain the water from getting under the shower curtain. But it was an overall poor construction and it will keep happening. But the first night, there was 2 inches of standing water on the floor that even using all the towels provided, couldn't mop up (it was a long shower after a long day).
Things to consider: 1) It's a Loft building and you will likely be placed on the second floor so you can hear all the water rushing through the pipes of the loft as well as people running back and forth over your head. If you are a light sleeper, that might be a problem.
2) They use a Valet system to bring the cars and put them away. In the morning it took at least 15 minutes to bring my car down, even if I had called in advance. Sometimes the guys didn't get my texts and/or it was hard to find their invitation text on the 2nd/3rd/4th days if you receive lots of texts like I do. Perhaps I replied to the wrong one, which is why they say they never received my texts. Nonetheless, this system is cumbersome and in general, I can only remember one day where my car was ready and waiting after I had sent the request text. I will likely look for a house with just a regular garage next time.
3) The building had strange/bad smells on the first floor as you enter in and leave every day. And the smell is really strong near the trash shoot.
4) If you are older/an old Gen X'r or Baby Boomer and/or are bad with technology, the electronic "Valet" door entry system is cumbersome. It is hard to remember/find the code to get into the front door (you need to remember two numbers), and then another one for your apartment door code. So if you have your hands full with things, it's hard to balance everything to enter in all the codes.
5) It's a Loft building, so it's cold-ish, has exposed pipes, windows looked out onto the parking garage (no view), has noisy pipes and such. You can't really go outside easily, one of the pools was out of order plus Dallas heat was overbearing - my friend had never stayed in one and didn't like this set up. I will probably choose a house next time.
Good Things-
1) They had great beds - they used Primo Memory foam beds, so they were VERY firm, but I had the best sleep ever, didn't wake up with my usual back ache.
2) The furnishings, furniture, bathroom updates, and overall style of the place was exceptional. Very high quality....they brought us new towels every day. I'm not sure if that was normal or if that was due to the shower problem. Everything was immaculate!
3) Tom Thumb grocery was very near by to buy groceries; beware, you need to park in the basement of the parking garage. We went to one of the upper floors and couldn't get back in. We had to go talk to the concierge since Tom Thumb shares a parking garage with apartment residents.
4) Being in downtown Dallas was very convenient to the Dallas Market Center and seeing the city all lit up was gorgeous. I hadn't been there in years. It reminded me most of cities in China like Shenzhen or Shanghai. I haven't seen the RGB LEDs on buildings anywhere in US yet.
5. The Leasing office was very helpful. They advertise a Business office but it is just a bunch of tables. I needed to have access to a printer and Fed Ex was never open early in the morning when I left every day. But Marc(??) in the leasing office was very nice and printed my pages, as well as another young lady the second day.
Despite the "Things to Consider" that were somewhat on the negative side, I would have given them 5 stars had they been able to solve my issue on the first day instead of the 3rd day. My friend did not have any issues with her normal bath tub bathroom. I wonder if all the other 35 Airbnb apartments are like this in this building with the short shower pan in the master bathroom that will overflow if you take a long shower?? They also need to screen their after hours communication agents, the one I was texting with did not speak English well enough to have that job.