I don’t know where to start, the house is alright the problem is the back door does not have a bolt to lock. The only way to lock the door is with a key. When I contacted the host ( with the phone number he gave me through direct message saying he would be available im case we need anything) he ignored me. My fiance had to call and his response was “they should be somewhere in the kitchen”. After looking for a while we tried contacting again to which we explained our safety concerns ( we had my elder parents a child and a disabled person with us). The host proceeded to ignore us for 2 days, airbnb tried contacting with no answer either. Host finally answered on the 2/3 night saying it has never been a problem to not have a lock. He was very rude, airbnb support has not been helpful either, I keep getting switched to different ambassadors to whom I explain everything and send pictures with no resolution . Terrible experience