Arrived at the Airbnb and the place was a mess. It definitely wasn’t cleaned. The bed was definitely used due to the multiple stains, hair, and crumpled damp smelling linens; the towels were also used and crumpled in a ball on the sink; their was a huge trash bag full of trash in the closet; the drain was full of hair clumps; trash in kitchen was full and not taken out; dishwasher was full and not ran; furniture was moved, out of place; and there was animal poop on the floor. It was upsetting to see the Airbnb in that condition but it was more upsetting when the host dodged any communication after letting them know the circumstances.
I had to contact Airbnb and the help center helped me square away a refund and also apologized for the inconvenience.