Stacey was so wonderful and kind and very understanding. I had a few hiccups with American Airlines and I contacted her letting her know what was going on. She was responsive in a timely manner but also caring to make sure my friend and I were okay. Her customer service was a 5 star with there being some hiccups with the airlines along the way. Her instructions on how to get into and onto the property were very easy and organized. One of the best host I have dealt with through Air bnb! I highly recommend this property if you are ever in Dallas!