Extreme incompetence on the Sonder’s customer service end. I booked a room, the check in instructions were written down for room 415. The actual room number was 405. How was there a mistake like that? I arrived at 1 am didn’t get in my room until 3:30 am. scrambling and stressing the entire time about to have a meltdown.
on top of that, the entire building smelled like weed including my room. everything around the building was extremely shady and uncomfortable.