ABSOLUTELY HORRIBLE customer support. This host poses a danger for public safety. I stepped out of the apartment leaving there all my belongings. When I returned (~3pm), the door lock was flickering and not responding to the code. The host gave me another code. I explained that the lock is dysfunctional. They told me that they are sending someone. For 3 hours they kept sending me codes. I took 3 videos of the lock and sent them to the host. Then I missed my 5 pm meeting. Close to 6, I asked them if there is a bathroom in the building. No repose. By 7, my phone was almost dead, I was looking for a bathroom. I called my family and asked them to rent me a room in a hotel, but one needs to have an ID to check in. After 7pm, I yelled at the host that I need to use a bathroom. Suddenly, they told me that there is the master key in the building. Locks may get broken. But they waited 4 hours before telling me that there was the key in the building. They waisted my purpose of coming to Dallas.