Super disappointed with the experience at The Guild. I asked for early check-in, not only was my room not ready but it was given to me an hour late. I was not given a physical FOB to enter my room. I called support to manually give me access to my room. I paid $350 for a luxury experience that would make me feel comfortable and enjoy my stay in Dallas. This was far from that. This was an issue of management and poor staffing.
I asked for a refund to go to the Sheraton but I got a discount instead. Wish I got a refund, the experience was so bad. It was not worth my money.