Pros: Location was good and it was easy to reach the Omni where our convention was. One of the guests left a bag in the room and the person helping her the following day was very helpful in tracking it down. We received a partial refund for the issues we had during the visit.
Cons: The water never got hot in one of the showers and was finally fixed on our last day there. Be aware of the industrial ceilings - cool effect, but makes it harder to hear. Communication during the stay was subpar.