Our stay was plagued with maintenance issues and we got the run around in trying to address them in a timely manner. If you are looking for a worry free place this isn’t for you as permanent residents told us that was the norm for the whole complex. On a positive note, the decor was bright and as pictured. The beds were comfortable and the place was satisfactorily clean. The bathrooms are very small and tight to move around in. The walkway to the unit is brick, very uneven with some missing completely and would be difficult for those with mobility issues.
We had several maintenance issues including water shut off 3x, loud banging from pool equipment right outside bedroom window 2x , oven/stove out for 3 days, broken toilet for 2 days, no central heat even during 30-40 degree weather 12x, hot water heater not warm enough and pool in state of repair for 13 days. Parking was limited Mon-Fri during daylight hours due to the number of employee trucks/vehicles parked there during the day. The wooden deck outside had planks with holes in it where you could easily fall through and got worse during our 2 month stay.
Overall we were extremely disappointed in volume of problems and unreasonable handling of those issues. I had to follow up 2-3x to find out the status of requests and it caused a lot of frustration and inconvenience to us. Residents in the complex described the frequent maintenance issues as an ongoing problem and the top 2 most often mentioned were plumbing (water shut off frequently) and inability to control heat and air on their own. The host offered no discount, no credits nor any type of refund and neglected to respond to AirBnb’s inquiries on these issues. I’m not okay paying full price for something and not being able to enjoy all that I paid for while also dealing with a bunch of headaches and follow up inquiries on my vacation. Therefore, I do not recommend this unit or any other in the same complex.