When we arrived, it was extremely evident the cleaner had not been by since the last guests had checked out.
I messaged Conway and had a response within minutes. He fully took care of the situation and had his cleaner come by first thing the following morning (we had checked in around 9:30 pm)
The apartment is exactly as the pictures show with a beautiful view. I would recommend bringing your own pillows, blankets, and towels to make your stay more comfortable.