Check-in could have gone much smoother. The instructions were pretty clear, but were based from the parking. Since we came via taxi we had to walk around the block to find the parking and entrance around the corner. We were not sent a code to the lockbox with our check-in instructions so we had no way to obtain the key. After arriving late and a long day of travel, the last thing we wanted was to be stuck standing in the hallway (about 30 mins) wondering how long it would take for after hours support to reply to a text or answer our call that went unanswered the first few attempts. We had a good stay and enjoyed our time after the check in issues. The place matches what we expected based on the photos and ad, but the check-in was not the first experience we were looking for.