They were very responsive until we began having issues with certain units and appliances within the space. We rented out both sides of the place for our stay, however, we were not informed that the dishwashers and garbage disposals were not working, as well as the air unit upstairs in one of the houses. Our first two days there the temperature in the house did not get lower than 79 degrees at night and below 82 during the day. When we informed our host of the issues, we were told that we may have froze the entire unit when there were never any batteries in the wall unit for it to even be able to operate. Overall, we absolutely loved the space and the surrounding city, but we do wish that our hosts were better at accommodating to our needs when they were addressed.