Our review is a byproduct of giving the owners Bo and Joy "5 Stars" for their communication and attempts at customer service...and giving the apartment building itself "3 Stars at best." We really appreciated the owner's clear directions, rapid response, and helpful attitude. But or our entire stay there was almost NEVER a time when both elevators worked. For a significant amount of time NEITHER elevator worked...not cool when you have a bad knee and/or an infant in a stroller. When asked about an ETA for a fix, building management was rude. Neighboring tenants in the building confirmed this was not an isolated incident. I helped a lady with a suitcase climb the stairs to her 5th floor unit! (This is a big and spread out apartment building). One tenant volunteered that one of the elevators has been inoperable for months. There were also intermittent problems with the key fob operating the glass lobby doors and once, the gate to the parking area.
Again, ,the owners were apologetic and responsive, but they were clearly handcuffed in dealing with sub par building management/owners. A great physical location and the apartment itself was just as advertised...but the building is a big buzz kill. Sorry.