Airbnb:
Broken air in the 3rd floor (the temporary air condition units helped however the 3rd floor was too hot and had too bad of odor to sleep up there)
Trundle bed was missing wheels making it lopsided for guest to sleep
Water damage throughout home
Back up Sheets stored in closet were damp, Like they were washed and folded, never dried from previous visit
Moldy smell on third floor - all guests staying on third floor were sick during our stay due to damp and musty smell
No blinds or curtains in living room - lack of privacy, you can see everything in living room from the sidewalk outside
Floor in front of couch, countertops, and stools were sticky- would rehire a new cleaning person
Property Managers:
We communicated throughout our entire stay, showing videos and pictures of the weather damage.
Extremely kind, apologetic, and responsive - quick to make repairs and acknowledged that the water leaks and broken air was an emergency situation. Came on sight 3 occasions, the first being Eli, the second being Eli and Caroline, and last visit from property owner (Stuart I believe is his name)
Very Respectful when coming to make repairs since we were all women
Accommodated not being able to use the 5 beds on the upper floors with 3 air mattresses
They refunded our cleaning deposit, Dallas tax, and $160 extra for trouble caused. We are appreciative for the money back. However, we all feel like this significantly affected our trip and the small monetary concession was not adequate. We are never ones to complain, especially since the property managers were so kind and apologetic, but feel it is best to be honest.