Kasa is a company based out of California, and costumer service isn't local. The place isn't COVID19 safe, specially for a family. They have no way of providing a safe space since they have no control over other tenants or administration. It is a facility that rents mostly SMU students, unconcerned with the pandemic, so nobody wears masks, in hallways or elevators, which you can't avoid, since is a 5th floor apartment. I probably rant into 1 or 2 people wearing masks indoors during a 5 day stay. There is also only 1 parking space, and nowhere to park on the street, or areas on a more than a mile radius, without your car being towed (which ours second car was). The dryer in the apartment doesn't work. The place is small without even a balcony, and the dog park is basically in the middle of the facility, so to take your dog out, you have to walk through all the hallways in which nobody wears masks. Kasa IMO is an APP based company out to make money without really taking ownership of the "services/housing" they broker. It was a very disappointing stay. I will think very carefully about booking with Airbnb (which I use a lot during travel), as they were not very helpful during the situation as well.