When we arrived it was cold in Dallas, so we turned up the thermostat and it began blowing cold air. We tried contacting the host and AirBNB tried contacting the host. They did not answer. It was so cold we had to leave. The hosts only provided a 50% refund even though we were only there 2-3 hours (most of the time spent trying to contact them or talking to AirBNB customer service).