Billed as a “Luxury Townhouse” and the pictures of the property are impressive. My family reviewed the property and we thought it was perfect for a short 2 day stay. However, the pictures are definitely dated and it is far from luxury. Upon entry from the garage you will be greeted with dirty white walls as you go up the stairs to the second floor, then the issues progress. The furniture in the pic of the sofas are accurate however there is a large white faux fur bean bag that no one in their right mind would use because its dirty from frequent use. We didn’t sit on it. The kitchen stainless steel refrigerator has what looks like nail scratches all over it so it’s very unattractive and beyond that it was dirty with what appeared to be streaks from fluid running down it. We opened one of the two ovens and there was burnt food remains literally obvious to anyone who claimed to clean we also took pictures of the outside where you see food with the naked eye in between the cracks if the oven. Our shoes made sounds because the wood floors were sticky. When we arrived someone from the cleaning crew was still there and must have just finished scrubbing the floor because there was water on the floor in front of the center island. All this is still on the second floor (we captured examples in pictures and sent to the Host). Floor 3 wasn’t horrible the bathroom is nice and the bedrooms were usable. But the carpet has seen better days. Floor 4 the patio is hard to describe except to say the outdoor furniture is frayed the turf grass has squares which were not in place and wasn’t the outdoor haven we expected or saw on the platform. I’ll bundle the other things we experienced (1st floor toilet stopped working and the promised plumber never surfaced. But subsequently I was messaged that Plumbers were not available because of the recent weather challenges in Texas. House did not have enough towels or face cloths for a 2 1/2 day stay so we went out to buy some ourselves, Ants in the kitchen, bottom 1st floor we took pictures of the color of the dust on the furniture (it wasn’t a week of missed dusting clearly). I can’t recommend to anyone to stay there until deep deep cleaning of the house occurs and painting of the dirty white walls on (1st&2nd) etc....
If the property got some attention and upgrades it would be a great location in Deep Elm. I don’t wish to harm the owners business, but AirBnB has some ownership in our view because how on earth are they ensuring that the pictures of the properties have verifiable date stamps of the photos and something to help travelers experience what is being shown. We captured pictures of all that is shared in this review and sent them to the owner. We also notified AirBnB whom we hold equally responsible because it’s on their platform.
I hope the owner remedies the issues so travelers obtain the experience they purchased. In full disclosure the owner did commit to refund $350.00 to us.