One of the guest arrived b4 i did and the cleaners had just got there they said two hrs. I called The number and they added two hrs on for check out, ok cool. Once we got back to the house 5:30 the cleaners were still not done. They did not finish cleaning the house until 5:49 to be exactly it was to the point where I almost Canceled but the birthday girl decided not to..I called The number again and the lady stated she will see about getting the cleaning fee reimbursed. I never Heard anything else . I sent A msg and they told me they had to send an email bc the owner had a family emergency. Understandable. Here it is a week later and I have To reach out to them again about the cleaning fee and now they tell me they compensated me bc they added 2 hr on for check out . They are inconsiderate of ppl time and horrible communication skills . Other than that the house was clean but the pool was dirty so we could not enjoy that either and not just leaves it was it was dirty at the bottom . I tried To b understanding bc management may not know what goes on but I will Never book with them again !