I was very upset over this experience. My area was effected by a crazy snow storm. The roads were not drivable and I asked to reschedule my reservation days before my date! I never got a response and due to this, it kept me from rebooking or getting a refund. I tried to communicate even after my reservation which was kept, and still got no answer from this host. I went as far as getting an Air B&B Representative involved and the host communicated with them and refused to give me a refund. So I never stayed and she collected $185 from me. Which was Ridiculous for one night stay in a 1bedroom apartment. Very unprofessional.