Upon arrival the check in process was fairly easy. We were met downstairs with the host employee, he walked me up to the unit and did a walk through with me of the apartment. Walking in, the place was clean but approaching the bedrooms the carpet had very visible and multiple stains. Both bedrooms have carpet and both bedrooms had stains, closet had carpet and had stains as well. Took less than 10 minutes in the apartment, he walked me back out to my car in the garage. Five minutes later I texted and let them know that the apartment wasn’t a great fit for me, the carpet was not as clean as the picture may have perceived and that because of my health issues I wouldn’t not be able to stay there. The host immediately started being rude and basically said he wasn’t going to give me my money back and the employee insisted that the carpet was just wear and tear. Had to follow up with Airbnb support, they gave me my money back. I wish they would have better customer service and clean carpet