Good: Check in was very, very easy. Location was good, and I felt safe. The amenities in the complex were great (gym, study/work spaces, game room, movie theater, lounges. I was impressed). The apartment was very spacious and the beds were comfortable. The Fire TV was a nice addition to allow us to stream television shows. The host was also pretty quick to respond to any issues.
BAD: When we got there the toilet was not flushing properly. After a couple of days of the pressure getting worse we notified the host who sent maintenance who "unclogged" the toilet. It looked like he sent a snake through the floor seal of the toilet. 2 days later we had water covering the bathroom floor from water seeping through the o-ring where it seemed the maintenance man had broken the seal on the floor. We called the host again who sent maintenance a second time, and then blamed us for flushing wipes and "other stuff" down the toilet, even though it had been clogged well before we got there, the first maintenance person broke the seal and didn't re-caulk, AND we hadn't even flushed anything besides toilet paper. He was very quick to place blame.
Our coffee maker was missing it's carafe and the inside had old coffee grounds that was growing mold!!!
Both Bedrooms had NO WINDOWS. As a matter of fact, there were only 4 windows in the entire unit on one side of the living room. Per fire code it is required that bedrooms have windows. If there had been a fire in the building that prevented us from getting to the complete other side of the apartment, we would have had no way to escape. I'm not sure how this unit is permitted to have tenants without having any windows in the bedrooms.
Only one roll of toilet paper per restroom was provided. We stayed for 2 weeks. Only one towel per guest was provided... again, we stayed for 2 weeks. The washer inside the unit shook uncontrollably during use and the dryer never fully dried our clothing and it had go through 3-4 cycles before the clothing was even dry enough to fold.
Our friends rented a unit upstairs and when they left they said all of their luggage smelled weird. They notified the host that there was an odd smell in the unit and he said he'd never had someone say that before and totally dismissed their complaint.
Lastly, they have free valet parking, which is nice. We had 2 cars, and the valet service charged $20 for one of the vehicles, even though we were told it was free. We paid the $20 so we could park for the night and the next day we asked the morning Valet why we were charged. His name was Rylan and he told us that we were not supposed to be charged. He got our name and number and said he would tell his manager and get us the $20 back. We stayed for 2 weeks and never got that $20. I'm honestly thinking the worker that took the money knew it was supposed to be free, but charged us and kept the money for himself.
One or two of these experiences would never make me give a bad review, but all of them gother make me never want to stay here again. And I visit Dallas for school almost every month for 2 weeks at a time.