Ej was cordial and responsive. Unfortunately, we had several issues during our stay regarding the homes hygiene/ cleanliness. The home was not properly cleaned for our stay and ran into some unpleasant stained bedding. The home over all is old, making for floors that are very noisy and even sinking in one area. We paid a good amount for this stay, and just did not meet our expectations. Overall, the stay was nothing close to “luxury” as stated.