ALL TOGETHER A HORRIBLE EXPERIENCE. let me start by saying that the staff that helped me during my stay were very nice but the communication was just not there. First things first the app it self was just way too much for me. Using air b&b is enough for me but having to go download and make an account with a third party was just over the top. On top of that required to verify Id with a face scan and other things. This was just a little overwhelming to me. In the air b&b listing there was a section that talked about early check in and check out that only said “available upon request” . When I asked to check in early I was told I would be charged and $25 dollar fee if I needed to check in more than an hour early. This was supposedly and new policy. I reached out to customer service serval times and was only able to check in 1 hour early when I had asked for 2 hours early. They were not able to accommodate me any more than 1 hour even though their policy about the 25$ fee was not available to me until after actually booking the air b&b and using the sonder app. (Non refundable) . Even after speaking to 3 different people about checking in early when I arrived at 3 o’clock no one was available to check me in when I arrived. I immediately called customer service and after waiting another 30 min they sent someone down to the lobby to walk us up to our room. As this is going on I’m still messaging a rep that is saying that my early check in request was never approved because I didn’t make a payment. Even AFTER I had spoke to 3 different people saying that 3 o’clock was fine. So I’m not sure why there was still payment required. Next would be the actual route to get up to the room. There’s a long kind of ridiculous pathway that you have to take to get up to the room. Main elevator should be available to all guest. Not just guest using the hotel. I know that Sonder is not affiliated with the hotel valet but it was actually the worst valet experience of my life. I waited 15-20 min every single time I needed my car. I even tried to call sometimes to get my car pulled up before I came downstairs and was only able to reach someone one time who told me my car would be brought around in 20-25 min. If you plan of driving I would highly suggest finding street parking. All of the employees were very friendly and helpful. Not many issues with the air b&b itself. Pictures definitely make this space look way larger than it really is. There are no real doors to the room. They are just sliding doors that lock. Ceilings are very low. The king bed that I slept in was very comfortable. They have a rooftop pool and bar that is almost like a day time club setting. This was the highlight of our trip. Beautiful view great music. ONLY problem is our key fob was supposed to get us up to the 19th floor where this was located and it would not work at all. We climbed almost 10 flights of stairs from our floor (10) to floor 19 just for the door to be locked when we got to the top. Thankfully someone was able to open the door for us because they heard us knocking. I did message someone on the Sonder app about this while we were stuck in the stair well but by the time Sonder called me we had already made our way inside and the music was too loud for me to answer and speak to them. This was just not a pleasant experience for me. My vacation should be as breeze and I was not happy with the outcome at all. If you plan on booking here I would definitely reconsider