Me & my girlfriend were excited to stay with Sonder, however it did not meet our expectations.
The room itself looked exactly like the photos and everything was clean.
Sonder’s hotels are located in the Statler.
(Staler employees seemed to help us out more then Sonder, we were given a beautiful room in the middle of our stay which exceeded our expectations)
The main reason our stay was disrupted was when we realized we had no hot water at all. We are grateful for the workers who attempted to help us with this issue, but nothing resolved it completely. In addition to this when i told customer service about our ongoing problem I was very surprised to hear them tell me there was nothing they could do. I had to call multiple times & ask for a solution or at least compensation for this ongoing issue only to hear nothing could be done.
After several conversations with many different Sonder employees we were able to get partial compensation, but it took a bit of work to get through to them.
I think the worst part of it all was when they told me they were not letting new guests know about this issue, so there are most likely people who are currently booking with Sonder unaware of this major issue.
The parking garage entrance was not ideal either, & we had an issue with our elevator in there as well.
There are a lot of fun things to do in this hotel that come with the room, but all in all i think you are better off booking with the Statler.
Overall i did not enjoy my stay with Sonder for these reasons & will most likely not be returning.