I booked a stay and immediately cancelled for that night due to emergency family changes. Robbie and Ann (guessing partner) we’re both messaging me and telling me that they didn’t see the cancellation and couldn’t refund for the 2 nights I booked- even though one day was time enough to cancel…
This place seems very dishonest and sketchy. I also caught them lying to me saying that Airbnb needed to cancel first in which I called Airbnb and they said they sent them a request already and it was declined for refund since they were paid already. They said they didn’t get paid. Lies lies lies.
Would have considered staying with them in the future, but not anymore. They have ignored my request for 2 night stay refund which they did nothing and zero effort for. During covid, this should be understood that people have family emergencies and change of plans. Wince there was plenty of time and they did absolutely nothing to plan my stay, this is crazy. Horrible service and will not ever recommend.