Elexus was very responsive, answering all of our questions promptly. There was new guidelines for the parking garage and our car was towed even though we followed all directions. After speaking to the concierge and confirming it wasn’t our (the tenants) fault, and it was a miscommunication on Elexus part, she paid for our Uber to the tow yard and our vehicle to be released. No fuss, and she expressed how sorry she was! 5/5