I paid a fee to check in early (only one hour) & after that it seemed like everything was smooth. But after about an hour being there I got a call saying my reservation was canceled. Mind you I had this Airbnb booked for over a month & had planned what I wanted to do during my stay around the location of the stay. So getting canceled on AFTER checking in was extremely inconvenient & unprofessional. The room & everything was very nice & they had great amenities for guests, but their customer service is not professional. When I asked why it was they canceled on me, they couldn’t even tell me. Very off putting & this put a damper on my whole trip.