Poor management. And they take offence when you point out that the housekeeper is complaining over trivial stuffs (stuffs which could be sorted out in itself). She also complains after the issue has even been sought it. She wants you to remember never to do it again and so she complains everytime to make sure you get the point. Also, they don't respond when you mention that there is none of the charging ports or fan work in lounge area. The toilet seat shakes in 1st floor. They will drag 1 petty issue in a big mess about you, but will take offence if you reply back and defend and put your side of story.
The housekeeper put her dishwashing soap in my teacup saying she didn't know it belonged to me. But at least you should know what belongs to YOU.