IM STILL WAITING ON MY REFUND!!!!! ABSOLUTELY TERRIBLE HOST!!!Unprofessional is an understatement. Save yourself the headache and book the same location with better rooms through Lux or Corporate. I’ve booked with Frontdesk 3 times. (You can check my reviews on my profile to see the positive notes they’ve left me....which will probably change after this review.) My first experience with them started wrong with the cleanliness of the place. You can tell the place was straightened up but their were still stains on the counters....blinds were completely missing from windows...the bedroom has no AC...and the kitchen island leg completely fell off. My flight changed so I was stuck and needed to stay an extra day. I booked it through the app and their was an issue so the host couldn’t help so I had to speak with their Dallas rep Marquis. (He was great although I spent almost 4/5 hours on the phone with Airbnb before the issue was actually resolved. ) I booked again and the place was cleaned better but still...broken blinds and no AC in the room. I booked a different room last week in the same location...same issue as far as cleanliness. I made sure to clean up after myself as you can see by the reviews they left me on my profile. So I go to book again and they’ve blacklisted me saying I trashed the apartment. I explained to them they must have the wrong person because I’ve stayed previously so why would I all of a sudden trash the place? The person working the app was as far from helpful or anything as you can be. I work in corporate America so I know nasty/nice emails. I speak to the rep and come to find out after I cleaned up when I was leaving I leaned the trash and against the wall...and it fell over. So because the bag fell over they banned me. Lol That’s fine but the host was very nice/nasty with me when it came to me getting my money back. The conversation came to a halt when I asked about my refund and he acted like a female dog in male form when he finally responded....I’m still waiting on my refund...btw!!