This was the worst experience I have ever had with any host on any platform for any stay. This is one of the worst customer experiences I have ever had, across all industries, after 30 years of travel and hospitality experience, working as a project manager and high-tech, serving as a nonprofit exec. The host/vendor when contacted was unprofessional, spoke over me, offered no resolution, then hung up on me. This person should not be customer facing. The host then pretended to offer a relocation, in order to avoid the cancellation/refund. I’m afraid Air B&B‘s agreement to include corporate properties and offsite Property management has compromised their SLA and customer service. I don’t believe I will ever use them again, and because Air B&B Customer Service has not helped me to get refunded for a room I could never enter, after four days, I’m afraid they are unable or unwilling to to fulfill their obligations. After I was unable to enter the property, and unable to relocate to another location per the vendor property management with a two hour delay which cost me a phone interview and business meeting, Air B&B‘s response was to request photos of the property. I’m not sure how photos of the property that I could never enter would help remedy my complaint. I’ve been using Air B&B for 10 years now, something has definitely changed.