When we arrived in our room on Friday, it had not been cleaned yet. There were masks left behind, blood and makeup stains on the sheets and towels, and a pot that had a strange residue in the bathroom. We contacted the property and they moved us to a new room. Unfortunately we had to move back to the old room the next day, though it was clean. Both nights i slept on a pull out queen bed. The first pullout queen had urine stains on it. The second pullout queen had blood stains on it. Sonder did reimburse $95 for the cleaning fee which I appreciated.
The location was very sketchy. I had a few of a homeless encampment from my room. There was a pool, but it didn’t look very clean so I avoided it. I’m not very familiar with Dallas, but I would not go back to this neighborhood in the future. As far as check in, there was a video recording device that you used to enter your room code to get in. We got it to work once throughout our entire stay. Most nights we had to wait for someone to let us in from inside the building. The video recording device is hard to use, since it’s in a caged box.