Communications with Airbnb has been unsatisfactory. We called several times getting voicemail advising there would be a 15 minute wait or to request callback. We requested call backs which never occurred.
We had three units reserved and paid for on same floor but they were switched for rooms on different floors not including a larger room that we paid for but did not get.
Upon arrival there was no key in keybox for one of the units and we could not get in until key was delivered by property manager. In our room the Ice maker in refrigerator was not working, burnt out bulb in floor lamp ,bedside cabinet door fell off, only one hangar in closet robe hook falling iff bathroom door and no kleenex anywhere.

Other room had broken disposal, shower door handle broken, toilet seat loose.