I have rented vacation property for 30+ years. This rental was the worst by far. Despite the Airbnb requirement that there be a special Covid-19 cleaning to ensure against Covid spread, the townhouse was dirty, if not filthy. Just a few examples: the pots and pans were so filthy that I had to buy SOS pads and scrub the pots and pans for 2 hours to get them to be useable. There was debris under the sofa in the living room. There were layers of black dust on the window sills and baseboards. The master bathroom shower was so unclean that my wife didn't want to take a shower in it. The laundry room hadn't been cleaned for so long that there was thick black fluff on the walls. And the list went on and on. I have photos showing all of this and more. In addition, several of the appliances were not functional. For example, the stove top was hard to light, the blender lacked a gasket so it was unusable; the coffeemaker had the wrong size carafe, so couldn't be used; the Ninja blender was missing a part so couldn't be used. I called the manager to try to resolve this , but she was ill and unable to assist. She also said that because of Covid, she could not send anyone to clean. I assumed we would get a call from the owner. We did not. I finally started calling and texting the owner requesting that we talk to resolve this mess. He did not respond. I called a number provided by the owner in the house materials that assured us we could be in touch with the owners at any time -- it was out of service! Finally, on day 3 of this mess, I wrote an email to the manager demanding a reduction in the rental price and demanding a resolution. That evening I started receiving texts from the owner who was belligerent and called me a scammer. At one point and for about an hour of texts, he demanded we vacate the property within 2 days. I refused. We had come to Dallas to be with our grandson during the birth of their first child, and other members of the family were arriving later. We had 2 of our grandchildren with us who were attending school virtually. We couldn't disrupt them and require others coming to modify their plans. We weren't leaving! After about 5 hours of this unpleasant, threating, and insulting texting, the owner gave us information about the garbage and recycling, let us know we couldn't set the alarm (owner only) and couldn't adjust the thermastat (owner only -- which meant we were at the mercy of the owner to adjust the temperature in the house -- at times it was set at 50!). We were also promised a vacuum cleaner, which we never received. We ended up cleaning the place ourselves and decided to stay as far away from the owner as we could so that our family could enjoy our time with our grandson, his wife and their new baby. THIS WAS THE WORST RENTAL EXPERIENCE I HAVE EVERY HAD.