This was a total scam. The host has been evicted from this apartment but still listed it on air bnb …. He gave me instructions not to go to the office for anything because they can not help me .. but I got lost & a little confused because I couldn’t get inside so I went to the office.. Come to find out this tenant have been evicted and the property manager have contacted air bnb to take the place off the site but im not sure how long that will take… the place needed maintenance no air no heat no clean towels no soap no toilet paper no nothing… dog or cat hair everywhere… and yes the host in up letting me in with some app he had on his phone that locks n unlock the door… but the property manager came back in it was tragic for me after that….terrible terrible terrible service… straight scammer