We had issues from the jump. Before booking, I reached out to the host and told her we would be coming to Dallas because my son was being admitted to the texas oncology wing at Medical City Children’s Hospital. Her apartment was very close. After booking I asked about the checking in and gate code. I explained that we would need to get settled quickly and be able to access the apartment as we both might not be able to stay with our child due to covid. So we would be switching out frequently. She said I would receive the code upon arrival. When we where not far away, I reached out. It took her over 15 min to get us through the gate. She was actually Parked in the parking spot that we would be assigned. She needed to still run up and grab her keys to move her car and come back. I expressed my concerns about meeting in person due to covid and not exposing us or my child to anyone if possible. She dismissed my concerns and insisted on meeting us in person after we arrived. The host is clearly living in this apartment full time. All of her personal items where everywhere. The sheets/bedding where not washed. Dirty clothes where in the washer. The bathroom cabinet had her makeup and hair on it. There was a half finished water bottle in the window seal of the bed room. There was a fridge full of her personal groceries and old produce. The entertainment center had not been dusted nor the glass cleaned. The RR mirrors where dirty. Over all TERRIBLE. We needed a clean and sanitized place due to covid and my sons current health status. Once addressing my concerns to her, she told me there wasn’t anything she could do, to get in contact with AirBnb. Iv never been more disappointed. It added so much stress to us. In addition. We spent the entire evening on the phone, trying to find another place, had to spend over $600 to book a random hotel just to be close to the hospital, all while our funds where still on hold with Airbnb. Over all just extremely upset over the entire experience.