A beautiful house, with a not so beautiful experience. The cleaning of the house wasn’t as deep as I would expect. There were fries in the kitchen & master bedroom; a dirty shower curtain; dust balls & little pieces of unidentifiable objects all over. It was just very clear that there wasn’t thorough vacuuming, sweeping, or wiping down of the area. Which begs the question of how good the area was disinfected in this time of COVID-19. More importantly, there was no heat in the house at all. Complaints were made almost immediately & the response to fix it wasn’t satisfactory at all. We came to this area to celebrate friendship and birthdays in comfort, but freezing from start to finish took away from that. Even the maintenance workers who came to evaluate the situation weren’t able to resolve it. We froze every single night of the trip & this was incredibly disappointing for us as a group. The other units also stated they were having the same problem, so I’d highly suggest fixing this before allowing any more bookings. Nobody should have to encounter these conditions when they’re paying to get away.