Lockbox codes were wrong so we had to call to get someone to come and help. The person they sent apparently told the host that the codes were wrong and they never bothered to get it fixed. Then a few hours into our stay, the same person knocked and let himself in the room without our permission and we had to let him know that we didn't need anything. Apparently management on the phone told him that our booking was cancelled. It wasn't cancelled at all, and I showed him the active listing and correct dates. He came back a few minutes later and said it was a misunderstanding but the damage was already done. Our privacy was invaded and we immediately contacted Airbnb for a refund, where the host said our information was wrong. We left four hours into our stay.