If I could give this host and their property a 0/5, I would. I’d never recommend this place or this host to anyone. Our group feels we grossly overpaid for a property that is falling apart, is practically a safety risk, and had horrible service from the host.
When guests are having trouble with the AirBnB, having patience and respect for your guests goes a long way. We were never trying to be bad guests. But what we paid for wasn’t working. Outlets didn’t work, the instructions provided were not accurate/ didn’t work, and communication wise the host was very passive aggressive, rude, and unprofessional.
They never once actually listened or offered any sort of help or solution for any of the multiple issues, just attitude. They didn’t listen to a word we said, never gave any effort or care, never addressed any of the issues, they straight up ignored just about anything and everything we brought up. We even sent them photos and screenshots.
The pictures are also extremely misleading. The backyard is a mess compared to the photos. Rain gutters broken/ dripping and hanging from the roof. A tree is completely down, there is a down a power line in front of the garage and walkway. This is practically a safety hazard. The fence is leaning and has a hole in it. Literally zero cleaning supplies to do the checkout cleaning the host requests of guests. None of the keyless codes provided worked, and the gate is broken (which wasn’t mentioned in the description or manual at all). Their page/ ad for this rental is very misinforming and very misleading. Very poor communication, very unprofessional and unwelcoming.
The only positives I have are the location and size of the house. The inside and outside is very cheap and falling apart. It shouldn’t be rentable until they either fix the property to match what they currently have or update the accuracy of the photos, instructions, and description so guests actually know what they’re paying for. The host is extremely rude, unprofessional, uncourteous, passive aggressive, and unhelpful.