I wish I could write more, but unfortunately was unable to get into the unit. I have never had issues getting into a place, however it was raining, I was holding my newborn and had my four year old with me so maybe I was reading directions wrong. I did try to contact host, but did not receive a message until an hour later and it was already 9pm so we decided to just leave and find a hotel. I understand some of the issues were on our end but do wish we could have enjoyed this beautiful space.