Absolutely terrible experience - would NOT recommend. While Luca often replied to messages, he was unable to address any of the concerns we had in a timely or satisfactory manner. 1) Wifi - original Wifi provided not working. New wifi provided extremely slow so unable to use tv or personal devices on wifi 2) TV - connects to wifi (which was insufficient) so unable to watch things. Also you need to log into your personal accounts to use if you wanted to use it. 3) Towels - only provided 1 wash cloth in each bathroom (2 total) and 4 towels for 4 people. No pool towels or spare towels found in building. Requested towels in evening and did not get until next day mid-morning. 4) Lock box - broken. Only 1 key provided for location with no place to store key. Host said he would send someone immediately and no one came during our whole stay. 5) Double booked - location was double booked and another party showed later in day on check-in date. This party received exact same log-in and key code access as us. Huge safety concern. No safety updates or changes were made at location by host. 6)homeless everywhere - homeless within the building and roaming halls. No security during the day and security guard at night did not speak English. 7) Building smelled strongly of Marijuana