It took multiple attempts to get a response after booking and prior to check-in. She allowed 2 hour early check-in but was supposed to deliver toiletries but never did (no toilet paper was inexcusable). The entire time, heating and cooling system didn’t work. Wouldn’t cool to desired level when warm outside and wouldn’t heat to desired level when cold outside. Also, there was supposed to be quiet time but dogs in below apartment barked early in the AM and late at night. Overall, a very bad experience and would recommend others stay away until HVAC issues are fixed at a minimum.