Alex was very responsive. The apartment and the location were great. Everything was close and very walkable. The apartment was very clean and as described. There is a quiet time rule after 10:30 in the building but our neighbors above decided to rearrange furniture, practice tap dancing, have loud music, and continuously turn their shower on and off. This went on until 12:30-1 am and again the following morning at 6:30-7 am. Thank god the bed was comfy but due to the noise, it was not a comfortable resting place. I would rate my overall experience as a 7/10.