As someone else stated, we didn't get the unit shown. It was on a much lower floor to my dismay. Roy wasn't very communicative once I arrived. It was almost as if all the messages were automated because they didn't address my concerns. I would advise bringing your own pillows, blankets and towels if possible. The cleaners apparently leave them wet in the machines instead of drying immediately so they smell moldy. Our towels smelled moldy and when we went to rewash them, we discovered linens just sitting. And we stayed for 3 days. There are no mattress pads and pillow covers so stripping the beds exposed how many people have left their marks. It's a really nice place, just the housekeeping standards leave a lot to be desired.