Victor was extremely responsive in our communicating with us regarding a couple of issues that we had. The first night, there was no heat, due to maintenance being done. He quickly advised us that this was the issue. Also, after purchasing coffee and milk to use in the coffee maker, we realized that it was broken. Victor quickly had one delivered and reimbursed us for our purchase. Overall, due to his immediate response in both cases, our stay was both comfortable and enjoyable.