When I requested the reservation I was clear that we would be driving from Michigan to Dallas for work. During our stay we needed to have a good night's rest after driving for so many hours and with needing to drive many hours back home, and we also needed hot showers. We were not able to get adequate sleep due to the extremely loud banging noises going on around 1:45 am upstairs (it sounded as though someone was stomping around wearing high heels in the room right above the bed we were trying to sleep in).. this stomping went on for awhile. Then, in the morning, we found there was no hot water for showers. This was quite disappointing, as the previous night we had slept in our rental van in a parking lot and were really looking forward to a nice warm shower. Had I known that we would not have access to hot showers and had I known about the loud noises in this house late at night I certainly would not have booked this room. When I sent our host a message regarding these issues, I got no reply. I waited for two and a half days for a response and still nothing. Completely unresponsive. I sent a second message requesting a partial refund for our stay due to the inconveniences, and the host said I had to take it up with Airbnb. Luckily, when I explained the situation to Airbnb there were able to provide a partial refund for our stay.