It seems the housekeeping service didn’t do their job correctly before we checked in. We needed the two floor mattresses, and it was cleared through on the pre check-in, and they didn’t leave the mattresses. They did leave the linen. And the apartment seemed like they came in with a mop and just moved the dirt around the floors. There were minimal utensils for the kitchen, so cooking was pretty complicated. Mariam was quick to assist in ensuring we had a remedy to all of our issues, including misplacing the room key during our stay.