I chose Airbnb rather than a hotel because I have many food allergies and need a kitchen while traveling so I can eat safely. I was disappointed to find hair all over the floor of the bathroom and kitchen. It looked like the floor hadn't been properly swept in many days of use. There was hair stuck to the legs of the stools at the kitchen table. There were pubes on the floor at the base of the refrigerator. Etc.
After 13+ hours of driving, I got in a little after 9 pm. I messaged the host about the hairy situation around 9:30. I was told that I would need to leave the property by 10 pm if I wanted a partial refund. Not a reasonable expectation in my view, considering the time & the fact that I’d only be able to book a kitchenless hotel so late.
Ended up getting things resolved by abnb customer service, staying at a hotel, eating take out, and getting exposed to a food allergen from which I am still recovering.
Host claims to have cleaned the place personally. I’d suggest hiring pros