My family and I stayed here for a couple nights. First, leaves covered the backyard (chairs, hot tub, deck). Not the biggest deal but would’ve been nice to have it cleaned before we got there. Second, each night there was an animal running around in the ceiling. The noises kept us up all night. I told the host about it after the first night and she said she knew about the problem and would try to send someone out, nobody ever came. I asked for a partial refund and the host was unwilling. I understand these things can happen but the fact that the host was unwilling to refund any part of our stay was disheartening, and is bad customer service. Find somewhere else to stay.