Overall, our stay was okay. The check in process was a little confusing because the address in the listing is not the address of where our unit was. Once we figured out the correct building to go to we were able to get into the building because thankfully someone left the door propped open. We were told to download an app called Focal Point to unlock the door to enter the building but at the time of our arrival the app was down, and for much of our stay the app would freeze up or simply not give the option to unlock the door. When we arrived the cleaning service was finishing up cleaning so we left and came back about 30 minutes later. Even though the cleaning service had just finished cleaning, things were not as clean as we expected. There were crumbs on the couch. We opened up the couch to turn it into a bed and there was trash and food wrappers in the couch. Later that day we wanted to wash some of the linens we had brought and there were wet sheets in the washing machine (unsure how long they had been in there). Later we found a used q-tip (with earwax on it) in one of the kitchen chairs. When we tried to take a shower later we discovered that there was a lot of mold on the bottom of the shower curtain. Additionally it was just a fabric curtain with no liner behind it. We contacted Andela about the issue, and it ended up being like 3 days before we were able to get a new shower curtain. Andela said someone was supposed to drop it off, but it was days before we ever got the new curtain. It was just a little disappointing because the cleaning fees in our booking were so expensive that we really expected the place to be squeaky clean.
Outside of these issues, the apartment is furnished beautifully. It has a very modern look. The neighborhood has a Kroger's nearby, a Starbucks in walking distance, and many delicious restaurants nearby.
The only other issue (which isn't Andela's fault) is that parking can sometimes be a hassle. When there is parking available near the leasing office things were simple, but when there isn't parking available then you have park in the garage on the top floor and fill out a form on an app every 24 hours or else you car will get towed. One night the fire alarm went off numerous (at least 4 times) times between 2AM and 5 AM (again this isn't Andela's fault at all).
Overall our stay was fine. The issues we had probably wouldn't bother most people, I'm just someone who likes things to be overly clean. The issues also wouldn't have been that bad if communication had been improved. Sometimes Andela would take a long time to respond, or would tell us information late. A maintenance man was apparently scheduled to come one day and we had no idea. He was knocking on the door expecting to come in and we weren't prepared to have someone in the apartment. An hour or two after the maintenance man came and left Andela texted informing me that a maintenance person may stop by.
So my final comments are that, I feel like for the amount I paid, I expected more. This could be a really great stay if the cleaning is improved and the communication with the host becomes more prompt.