This is a decent, tidy place in a residential neighbourhood. We dealt mostly with Joan's partner Ralph, who was friendly and helpful. We seem to have had a bit of a miscommunication about the check-out procedure, but nothing too serious. Note that though this would be a good choice for people traveling with a car, for those on public transit the location isn't ideal--it's a good 20 minute walk from the nearest light rail station, through streets that are pretty empty at night.