Pros: communication was clear and fast with the hosts. Once we made a complaint they gave us a 15% discount on our stay because they could not attend to the issues at the location.
Cons: We got to the apartment and the coffee table was dirty along with the bed frame (dusty). The curtain rod was broken. The couch was broken.Then we tried showering and the shower handle was not working properly. We had to fix the shower handle ourselves both nights during our stay in order to shower. Our first night I let the hosts know about these issues and sent images to them. When I asked if they could send someone to fix the shower handle the response was something along the lines of “It’s Mother’s Day weekend we can’t find anyone. We apologize for the inconvenience we can give you a 15% discount.” I understand it’s a busy time, but as hosts they should already have reliable plumbing businesses for these types of emergencies to tend to their customers. It didn’t feel like the hosts cared to deliver good customer service considering all these issues in one room. It’s probably best to book with a hotel considering the low level of customer service provided.