This was my first bad experience on Airbnb. First, the place is not well stocked (as another reviewer said)—there is a coffee maker but no coffee, so I bought coffee, only to find out the next morning there were no mugs! Just red Solo plastic cups that melt with hot liquid. So disheartening.
Far worse was the electronic keypad door lock that didn’t work. On our second night it was malfunctioning and the battery was running low and the property manager suggested we had to pay for a locksmith, before she then just stopped responding. Finally the actual owner picked up and told us to call the Dallas Fire Department but after we had been locked outside in 33 degrees for more than an hour and a half. That the property manager suggested we should pay for the locksmith (who couldn’t do anything anyways) when it was the lock that was malfunctioning and running its battery down. Like I said, my first bad experience on Airbnb ever, but this one was a doozy. Do not recommend.