Worst experience ever. Check in- horrid. Has to wait late at night 10-15 minutes for someone to exit in order to gain access. There was 1 elevator. Upon exiting the elevator the hall smelled of cigarettes and weed. Got to the unit and it is very clear the unit had not been properly cleaned. Sticky red jelly all over island, food in strainer side of the kitchen sink, white milky substance all over sofa and blanket in 2nd bedroom, floors dirty, stains all over the carpets, shower was wet as if someone had just showered (check in was after 3 and we got there after 10 because of weather related travel). Food or substance over many areas of walls. Heater was not working. The final straw was that the fob to open gate to access parking was not working. I Was told by rep I was a liar and place was cleaned. He gave us 30 minutes to exit then hung up on me. I had already contacted airbnb at this point. There was no apology nothing. He told me he knew I would complain because he did not grant reservation alteration due to weather and treacherous driving conditions. I am a fellow host and would never in a million years treat anyone the way we were treated. The rules are absolutely crazy and do not match the condition of this unit. Rep told me good luck finding another place to stay in Dallas instead of I am so sorry for your experience. Buyer beware if this management company.