Our 2 week stay started great. Nancy replied to our questions with 30 minutes until we left to stay with family for a few days before coming back to the condo.
When my girlfriend and I returned we noticed a pillbox with prescription pills was missing along with exactly 2k dollars cash. My gf and I thought it was strange when a neighbor commented she missed seeing our dog and noticed we were gone for a few days.
I immediately contacted Nancy about who had access to her place (not mentioning the theft) and it took her 36 hours to respond after I sent a second message. I then told Nancy about the missing money and she pleaded for me to not tell the leasing office as they, wouldn’t be of any help.”
She refused to help me in any way or give me any information for the police report. Subsequently, she changed the locks on the condo and, per the leasing office, told the cleaners to “throw away our brand new pet taxi,” thus making us miss our flight….therefore, contrary to her previous statement, someone had access to the room. She also said she could not tell anyone had been in the door while we were gone as she as an alarm system (so she monitors when people are in/out or there/not there).
Her place is in a perfect spot in beautiful uptown with so much to do, but she is running a racket. I suggest you leave no valuables behind if you stay there. Air BnB then refused to reimburse me the full amount for the 6 nights I did not stay there.
Also, the towels were wet.