Breathtaking views and just an absolutely spectacular spot! Make sure you check in early and Ask for extra keys to be placed in the room. The electronic key that they provided, though convenient, did not work on my phone or any phone that we had available, and so we had to use a backup plan. Unfortunately, the backup plan JustIN did not work on my phone either. Another person in our party had an iPhone that did accept the key and we were able to finally enter after about an hour in a non-air conditioned hallway in Dallas Texas. Not very fun, but the views from the room really made up for it; plus, the person who was on duty was consistently messaging and helping us. What could have been a sincere disaster was not as bad as it could have been thanks to that cool customer service agent that was with me all night via messenger trying to figure out how to help me get another key since they also forgot to leave us hard keys in the room. Then just when I was over it, I woke up the next morning to call and make sure that we were we were scheduled for a late checkout as we had requested before we signed the contract, and was told that no late checkout would be allowed. And, was then left hanging by that particular the person via messenger. And so I called for the manager on-site who was in a meeting and the gentleman who answered the phone, I believe his name was Travis. He told me that he would get everything all squared away And get back to me ASAP. He was very kind but I never heard from him again. Then I heard from Catherine who is the offsite manager who was able to help us get an extra hour of check out time. Upon chatting with one of the other persons in my party, I discovered that other hotels offer a discount and/or free stays in the future when these kinds of things happen and so of course I reached out to Catherine and she was able to accommodate with a discount. (The other person in my party was with a large hotel chain and says that when this many issues happen they usually just comp the room. I did not ask for that and of course, I did not receive it but in this case I felt like they should have offered more considering the errors were all centered around poor customer service. Overall, a really great venue and I felt sorry for them because the customer service just did NOT match up to how stellar a place that this is. I gave them some feedback so hopefully they will adjust to make some changes as most of these issues were just careless mistakes and oversights. Just be certain to
get everything in writing if you were wanting a late check out or anything, so that you can ask for what you need and have a good time. I would definitely recommend the room if you are wanting a place that has a stellar Downtown view and access. Also, EVERYTHING you need in one place.