Like all properties, there are good and not so good elements. Unfortunately, the “really not so good” elements of this experience caused us to end our stay early. I will, however, attempt to write a fair review because I don’t believe our experience was the norm.
The Good: Convenient location just a short block away from the convention center and only a couple of blocks from several restaurants in the heart of downtown. Very spacious, airy loft style apartment with tall ceilings and great light. It was generally quiet and well appointed with comfortable furniture, a fully stocked kitchen and washer/dryer. The host also offers convenient services like bag storage and airport pickup for reasonable prices. The driver was a pleasant gentleman who was friendly and safely got us to our destination. I felt perfectly comfortable having him take our bags to storage after he dropped us off at a separate but nearby location. The bags were in our unit when we checked in.
The Not So Good: There are a lot of homeless in the area that seem to make it into the hallways. My boys were convinced one man in particular lived in the elevator because he always seemed to be in there. We also consistently had a scent wafting through our unit. Either cloves or something else that was “interesting”. General maintenance overall could be better and cleaning details (edges, corners) could be improved. We had issues with linens on one of the beds but that could be remedied. Many of these are par for the course in a downtown area and none were why we chose to vacate early.
The Really Not So Good: Our unit had one major issue that kicked in Airbnb’s policy to not only move us to another location but to cover the costs associated with the move. Initially, the host disagreed that it was an issue and would not remedy it until the next business day, which was Monday, our third day in the unit meaning…. I’d be sleeping on the sofa for two nights and when my husband joined us in day two, he’d have no where to sleep? Airbnb support agreed that not only were our concerns valid but that the proposed remedy may not be insufficient, pending further analysis. The host did update their maintenance offer to send someone on day two, but this was after several hours of back and forth with Airbnb support, after I’d already spent one night on the sofa and after our intent to vacate was made clear. By that point, we had already decided our best course of action was to move to another Airbnb, which is what we did. Again- this was our honest experience; others may feel differently.