This was one of the more difficult Airbnb's I've ever stayed in. Numerous infractions: No body wash, shampoo, conditioner, no hairdryer, no salt or pepper, no dishwasher detergent, no oil for cooking, the shower took 15 minutes to heat up, filthy floor, and the WiFi didn't work on any of our 4 devices (my wife and I needed to use it for work). All of this would have been a little more manageable if the host was responsive. But they weren't. I had to escalate to Airbnb support just to get a response. This will be the last time I stay at an Airbnb using a property management company. Their ONLY job is to take care of guests, yet that seemed to be a huge issue. At least when you communicate directly with the owner of a property, they care more.