This host was responsive and communicated in timely manner. Upon arrival to the Airbnb they had left homemade bread for us which was a beautiful gesture. I appreciate thoughtful customer service. The house was clean, updated for the most part.
There were 2 things I found disturbing. First was the initial message the host sent me when booking. The message he sent was a bite presumptive and aggressive in my opinion, if there were other Airbnb location available to accommodate our group of 8 (4 married couples) We would have cancel our reservation and book somewhere else.
The second thing was the fact that we didn’t have hot water on our first day there. After a long days travel and running around when we landed, we all couldn’t take a warm shower. The was a major inconvenience especially to my 5 month pregnant wife. Their handyman had promised to be there the next morning at 8am but didn’t arrive until around 9. We finally got hot water around 9:50am, and ended up messing an important appointment we had scheduled for 10 am. We would have appreciate to be compensated for our inconvenience with some form of reimbursement, or something substantial; But instead we got a simple sorry and “happy we could get someone there on Sunday morning”.
Besides that, it’s a beautiful place to stay.