The location is amazing. It is a 3 minute drive to downtown and the ride is very easy. The parking is convenient and felt safe and secure. We walked in to the unit and everything is located on the ground floor. The bedroom with a bathroom is accessible. The pictures of the living room with fireplace and tv/kitchen/rooftop were not on the first floor. We did not ask to use those amenities while we were there (they live in the unit as well and were using the tv/kitchen, etc). It was uncomfortable.
The main concern for us was that there was an issue with the software controlling our access to the unit that prevented us from getting into the unit and our belongings. We were unable to contact the host via message through the app, text message, or phone calls. We used Airbnb customer service and they could not reach the host. The issue was resolved the next morning but we had to take an uber across town to get a hotel room for the night (New Year's Eve night). This was a costly Uber ride and we finally found a hotel room after a long search. We cancelled the reservation with 2 days left and had to find different accommodations.
There was hair and dirt on the bathroom floor, and hair in the tub. They did leave a personalized greeting card on the bedside table when we arrived. Overall, when we could communicate with the host, they were pleasant and accommodating. I'm sure they resolved the issue, it was just a huge disappointment for us.