The host, Carlos, is very friendly. We checked in at 10:30 pm, and he waited for us and introduced us to the room very carefully. The room is super clean, quiet and comfortable. We love the TV, books, shampoo, and other collections in the room. There are two printers (compatible with AirPrint) upstairs. There is nothing I can complain about. I'll definitely recommend my friends to live there if they pay a visit to Dallas.