We didn’t get to stay at all due to a possible pest issue. She contacted us and let us know everything going on and had no problem with us cancelling as she was trying to take care of that issue and didn’t want it to effect our stay had we chosen to. My star reviews don’t really reflect much since we didn’t have an experience I just had to select a rating for the stay and did not want to say it was horrible because I think it was very courteous to inform us ahead of time.