Sonder requires you to complete a document online for you to get your check in details only after you have fully booked. You need a photo ID of which mine was expired so had to use my passport and this was super time consuming. Anyway,it was worth it for the Dallas downtown view. it's impeccable! Also had a bummer😥 they hadn't cleaned the unit but corrected the issue the next day. Switched us to a different unit and promised a refund ( we haven't seen and it's been over two weeks now). Yeah we spent a night in a dirty apartment with a very stinky restroom yet we paid! They have somewhat great customer service overall. I just thought it was rude of them to expect us the customer to reach out to them about a problem they were aware of. Sonder's explanation for the dust and dog hair was that the cleaner was late!!!?!? He came later and just opened the door to the unit ( previous unit B4 the switch) without knocking. So unprofessional! We asked him to leave and was very persistent