I’ll start out by saying Kaila was very responsive.
Due to my circumstances (daughter in ER all day waiting on a bed), I was not able to get to the place until very late. I had trouble locating the garage because it was dark and even though the numbers were on the garage, I had trouble seeing them. This likely wouldn’t have been a problem in daylight though. Then I had difficulty getting into the little lock box on the outside of the garage to get a key fob that would allow me to open the door to the apartment. Kaila was quick to respond and assist with this. When I finally unloaded and got inside and turned all the lights on in the apartment, I noticed dirt and long hairs on the kitchen floor and on the bathroom floor. I contacted Kaila and requested a refund which she immediately agreed to and apologized. There must’ve been some issue with her cleaning person.
I wasn’t there long, but the apartment did look just like the photos.