Without a doubt my worst experience in an Airbnb. Maintenance and cleanliness standards below a motel. Worst of all, a host unwilling to address the concerns.
The initial scent of an ashtray was only overpowered by the stench of sewage that followed. We quickly discovered that the stench was due to some extremely shoddy plumbing work (main drain line under the kitchen sink was cut with a T on the side of it, and the cut was left open to vent into the living room).
The carpet was filthy. The sink in the guest bathroom was physically broken (actually falling apart). The sliding door of the guest bathroom (only bathroom in common area) had a broken lock. The bathroom door in the guest bedroom (the room with two single beds) was a barn door, that in the most closed position left a 2 inch gap. This allowed anyone in the bedroom to to hear, smell, and most importantly see everything happening in the bathroom (Athena claimed we’re the first ones after “thousands” of guests to complain about a bathroom door that offers zero privacy) The master bathroom vanity seemed to be falling apart. One of the dining chairs was broken.
The worst part of all of this though was that the host was completely unwilling to take accountability for any of these issues. When they were contacted about each of these issues as we discovered them, the host did everything they could to minimize our concerns, claim they just found out, claim the repairs were scheduled after our departure, or claim that we’re the problem. At no point did the host offer us any kind of solution.