Check in process was very confusing - had to ask for clarification and details several times. They kept telling me to refer to the pictures, but the pictures do not include the lock box code to access the keys. Normal check in time is 4pm. I asked to check-in early, and I was told they would let me know as soon as the cleaners were done. At 5pm I still had not heard from them, but since it was after four, I figured it was fine, but I was frustrated no one ever called me back. Then I was told to wait longer because they still weren't done. I understand the cleaners had some personal family issues, and I understand that, but the lack of communication was frustrating. Also there were boxes and trash left outside the door, and then there was an "infraction notice" on our door for it. I was also told 4 guests would be fine, but there were only two pillows in the entire apartment. Overall it was a nice place, but I don't think this management company has their act together. There was a keurig, but no k-cups, instead had ground coffee, with no way to brew it. And DRY shampoo spray was in the shower with conditioner. I don't mind bringing my own food and toiletries, but I just don't think they know what they are doing. I couldn't find dishwasher soap to run the dishwasher for them either. Aside from these, the place was nice and in a great location.