Locating the apt & checking in was easy.
Upon arrival, windows were left unlocked & 2 cracked open. There was a large roach in the kitchen, shower was clogged & dirtied with hair, there weren’t enough towels & wash cloths available for 3 guests.
The thermostat read 57 at arrival & after leaving the heat running for 3 hours it only increased to 63. Thermostat was producing cold air, not heated. During the middle of March & a TX cold front, I would have loved to know this info up front or have been left accurate rules upon arrival. Erik stated there was a space heater left in the closet, but there was no way one heater was heating a full apartment with 3 guests nor was it safe. We were asked to VACATE by 1p the day BEFORE departure & only offered a refund of $100. We were NOT reimbursed AT ALL for the inconvenience NOR accommodated for our last evening in Dallas. As a previous host, this was absolutely my worst stay & I am not pleased with how Erik or airbnb handled this situation.