I wasn’t able to stay at this Airbnb that I had reserved for two nights almost a month in advance, because the air conditioning during almost 100 degree weather was completely malfunctioning when I checked in. It turned out to be a disaster with the host not helping the situation at all or giving me proper instructions. He didn’t follow up to see if the AC was working while he told us to wait for it to kick on, he didn’t send someone to look at it, or attend to address this promised and necessary amenity himself. He just left the issue in my hands. We were forced to stay on the phone with Airbnb for two and half hours with no reasonable resolution as other rooms were unavailable due to busy holiday weekend. We were offered a refund by Airbnb but still have not received it a week later. The host should have took the initiative to issue the refund straight from his end instead of making me do all the work for his shortcoming. He was not at all apologetic either to the fact that I had to find a hotel room last minute during my July 4th holiday. It was a disaster and the host’s response was unhelpful and unacceptable. I would not recommend this host, his actions ruined one day of my vacation, and the property has no working AC during Texas summer heat!