We came from out of state for a very specialized surgery for my fiancé. It was a rough two years figuring out what was going on with him and we finally made it to Dallas for the surgery.
We were able to check in a little early which we appreciated as it was incredibly hot and carrying our luggage all over Dallas was exhausting.
The key box was not properly closed when we arrived, which means anyone could’ve grabbed that key and made a copy. That to me was a safety issue.
The stair rails outside the front door are rusted and some are broken. Which is a safety issue. Railings are supposed to be stable and anchored in. And having had surgery, my fiancé used those to get up to the apartment.
When we went inside to place our luggage, it was a total mess. I had to use the bathroom, and noticed the bedding was in disarray and no one had been by to clean yet. Our check in time was 3pm. This was about 1:30pm.
We sat outside after putting our luggage in early, and noticed a cleaning lady show up at 2:20pm. 40 minutes before our scheduled check in time.
When she left, it was about 3:20. So we’d been waiting for awhile outside to check in. We arrived early and yet she worked past our check in time. Not sure why she was late when it says they show up after check out (11am).
The apartment wasn’t properly cleaned. When she left, we noticed there wasn’t any comforters in her cleaning bag. When we got inside, the same comforter from the previous guests was still on our bed. The sofa bed did not have a comforter, so my mother in law had to use this little fleece blanket that was on the bed in the bedroom. Both were the same blankets from the previous guests. Which is really unclean, and gross.
We noticed the jug of laundry soap under the kitchen sink only had a tiny bit of soap in it.
The top of the refrigerator was covered in dirt and dust. The coffee maker was dirty inside still. Brown residue caked inside we had to clean throughly ourselves.
The vacuum canister was dirty and full. The toilet was dirty and had hair in it.
The ceiling in the living room and bathroom had large stains on them. The mattress in the bed, curtains in the living room and the carpet and sofa bed all had stains on them.
The sliding screen door in the living room was broken and came off the track when we tried to slide it. There’s a huge crack in the cement on the patio which is a safety issue. The people who live above have a large sofa on their patio with cracks in the upper cement foundation, that’s a safety issue we also noticed.
The sliding glass door doesn’t lock at all. There’s a door jam that we had to pull tight to lock it. It doesn’t look anything like the pictures in the listing. Even the sliding door and curtains are different and not as picturesque.
The gate code had been changed and we were never notified. We had to have a person who lived there help us with that. We later found out it had been changed since we booked and printed our listing information. No one told us. We had to find out the hard way. Being locked out and unable to get in to the place we’re staying, to me, was also a safety issue.
The listing said there was a washer and dryer. No indication we had to pay for it. No indication we had to access a laundry card from the gym, which in itself was a nightmare. Which costs money as well. The machine didn’t accept any of our singles. Just five dollar bills. Which added to the frustration. We found a card on the countertop inside left from previous guests with about $1 on it. That was nice at least. But loading it was a nightmare. Two of the washers were broken. And the dryers take three cycles to dry. So just to do two regular loads of laundry cost us around $11-$12 which is insane. The whole thing added to an already stressful stay.
We are really clean people and vacuumed regularly. Cleaned up after ourselves daily, and left the place ten time’s cleaner than when we arrived. Because we respect others’ homes. We had felt that we were not given the same quality of care.
We did appreciate the bag of new bedding and clean towels that we received after expressing some of the issues we had had. However, knowing we were to be staying for ten days, those items should have been fully stocked for us.
We went out and bought our own laundry soap, oil, salt and pepper, among other necessary items.
In the listing, it said those things were provided. Again the bottle of laundry soap, we left as we saw it. Only about a Tbsp of soap in it. The listing also said there would be oil, salt and pepper, there was not. We bought and left ours behind as a courtesy for the next guests, as well as a laundry card with a few dollars on it.
The pantry says to stay out or ask maintenance for help. There was no backup laundry soap, oil, salt, pepper, comforters, in that closet. Which there should’ve been.
We also ran out of toilet paper. There were only six small rolls. So we bought a large pack and all the 11 rolls we left behind were for the next guests.
The location itself was nice and clean and pretty over the pool. There’s so much that could’ve been done better that would’ve made this listing really worth the money. But unfortunately for us, there were so many obvious short cuts and it’s a shame. Because had