Our car was towed!!! We parked unloaded the vehicle went up found the apartment put our luggage down grabbed the reserved sticker and the key fob headed back down and our car was gone. Within 10-15 minutes our car was gone! So if you book this property make sure you leave someone inside of the vehicle while you go up to retrieve the reserved sticker. THEN after we finally retrieved our vehicle at about 2am (it was about a 3hour process) I then received a message stating that my reservation was for only one person and when I clearly put all 3 people names and also the email addresses so that we all can get the itinerary. There was an additional charge because of the other two occupants. I really wanted to cancel and get a hotel at that point but i decided against it because I needed to be close to Baylor Hospital. One of the people that came only to help me after my procedure just decided to get a nearby hotel because we was over it ALL at that point. Place was clean though!!