Very kind and good communication. We were only there from about 7 pm till 3 am. The condo was very clean and exactly the way that they explained it. We never physically met the hosts but they followed up as soon as we reached out with questions. Beautiful view of the pool, and very nice pool area. We had some trouble with the code for the gate and then we had some issues finding the actual unit. But figured it out. It was definitely worth the cost! Overall I would definitely stay with them again! Great find! Oh and good neighborhood too!