Robert was responsive to inquiries and was kind enought o alow me to check-in 1.5 hours earlier. The place is quaint, exactly as depicted, and just right for 1-2 people. Appreciated the fully-supplied kitchen, to include plastic zip lock bags, aluminum foil, scissors... things you might need but would not travel with. Also, laundry soap pods, as well! Upstairs unit was a good choice, as it reduced street noise.