Terrible customer service. Room was as advertised, clean and in a decent location. Only issue that turned into a nightmare was the smoke alarm. It started giving a low battery sound loud enough to keep you awake all night so we had to sleep in the living room for two nights. Customer service was a text service which did nothing to resolve the issue neither did the main building office. After all the texting and issues not one person ever offered to even talk on the phone. Because of this we will never stay at a Sonder again.