Mac was super responsive when we couldn't get in the back house because the lock box was broken and when we requested a late checkout! Super helpful there. The pictures were a little deceiving of the quality of the house/furniture. Lastly there was a less than desirable smell in both the front and back house, with the back house being almost unbearable without airing it out completely. Definitely smelled like dogs and or cats had been in the unit and it was just a very unpleasant smell to stay/sleep in. There were also some crusty stains on some decor pillows in one of the bedrooms when we arrived. Plus side was the amount of people the place slept and the location/proximity to the Knox-Henderson neighborhood with lots of places to visit within a walkable distance. Neighborhood felt totally safe.