I travel a lot so i over look the small stuff but this WAS horrible. I checked in late, which is fine. We get there the place is a great location, decent building, accurate check in instructions..etc... when checking in there were tvs in both rooms but not the living room(weird but ok!) There were no remotes therefore not able to watch tv. Looking out the window we notice a warm breeze.... the the window was broken with a large hole with a chair right in front of that said window. There were also no key fobs in the room which i didnt think was a big deal but i wanted to make sure they knew so i wasn't charged for these things. So at 11pm on checkin night i messaged about the broken window, no remotes, and no key fobs. 8am the following morning i get a call saying these things were being taken care of... NO PROBLEM. 1130am im trying to go to the pool and realize without the key fob you cant get in.. so i call the person handleing the issues to be told she has submitted this to maintenance and she will let me know something in a hour or so. I refused that answer and stayed on the phone. She said maintenance will be coming with remotes and fobs by 2pm... i was livid. We had plans for the pool and outdoor area for the WHOLE DAY... so we go shopping.. at 2pm still nothing..... i requested to speak to a manager. The solution was to get a key from another room... that was a great idea would have been even better at the time of the issue, but ok. Then it was said the remotes will be delivered at 4 by housekeeping. We get back go to the pool hang out, remote( 1 remote not 2)was delivered at 5ish. In the meantime i made them aware that the left handle of the sink in 2nd bathroom didnt work and when it was turned the water came out from under the sink and that the 1st bathroom tub doesnt drain for hours... their response was to send me pictures of the window and the key fobs i got from the other unit. they took over 24 hours to adress the issues that affected my stay such as the fobs(also needed for entrace to buildings but can push button for security)and the remotes. Their way of compinsating me was refunding me $100. I paid 325 per night. they said they can only compensate me for the average going nightly cost which was $200. I said ok lets get the key fobs and remote the refund for $200 will satisfy me, whats done is done. After 11 phone calls even more emails, my plans being put off, spending more money,and the inconvenience i was ok with everything. Went to an event came back and wanted to chill and watch TV.... guess what the wifi wasnt showing up and we weren't able to connect to any internet so we went through all of the mess of getting the remote for no reason.... mind you they only brought us 1 remote for 2 TVs but we were compromising. So i message them, their response was im sorry we can refund you the max amount of $250. So i said ok do it this has been a horrible experience i just want to be done with it. Thinking we were done i get a message after check out staying that the housekeeper reported the TV in the livingroom missing and wanted to know what we did with it.... WTF. WHY WAS NONE OF THIS DOCUMENTED AND TAKEN CARE OF BEFORE WE ARRIVED. The place was clean, decent rooms living room furniture out of date but cute. My complaints were not the unit or the complex it was the stuff that shouldve been handled better and the lack of documentation/communication and not taking care of stuff in a timely manner. ILL NEVER STAY WITH COZYSUITES AGAIN.