First part of this review is for the communication (or lack thereof). I reached out the day prior about an early check in of 1:00pm for an additional $50, a property manager "Alex" approved the change and I was charged accordingly. Upon arrival, the check in code that was given to us did not work and after some back and forth messaging via the Airbnb portal, a person from the cleaning crew came up to let us in. We dropped our luggage and went down the street to get coffee but came back to find that we were locked out as the given code still did not work. They gave us some more codes to try and eventually the same cleaning person came up to let us in again. There was a 30 second exchange where I asked if she knew if someone was coming to figure out the lock, she said she didn't know, I apologized and thanked her for the inconvenience. Almost immediately after, management sent a message saying to not get mad at the cleaning person and to not ask her any question. Appalling. A few minutes later, a different cleaning person entered a code and came right in while we were in the unit and started finishing laundry she had left in the dryer. I messaged again about the codes as none of them still worked and got a response questioning if we were at the right unit (even though they had sent someone to let us in the same place twice). Starting to question if I'm getting scammed as this point as we would be locked out if we decided to leave for anything. Finally, after nearly 2 hours of getting the same robotic messages offering the same codes that did not work, I asked for someone to please get in touch by phone. A female gave me a call, whom , instead of offering any solution, comfort, or apology, aggressively accused us of being rude to the cleaning person that let us in. She spoke loudly over every time I tried to ask a question, and continued to do so after being asked twice to stop. I was told "but you got in, what is the issue", completely missing the point that being trapped inside without the freedom to leave and go is the issue. We were given the excuse that the codes are not working because we checked in early and that they will for sure work after 4:00pm, not convinced but we had to leave for an appointment. Luckily, it finally did work after 4:00pm though no one from management followed up to make sure all was well.
I made the mistake of inquiring about a late check out after getting 2 emails offering a noon checkout for $40. They replied that it was $50. I sent a screenshot of the emails, and without an explanation or honoring the twice stated typos, they insisted- $50. Someone messaged that late checkout was not possible. A few minutes later, someone messaged that they would check in on it. And then no one got back to me...
As for the property itself, mainly fine. The layout is a completely open floor plan with no doors for any privacy to either sleeping areas. The bed downstairs is separated from the living room by a curtain and the single bathroom is only accessible by walking through the downstairs sleeping area past the bed- this should be mentioned in the listing. The photo of the patio with the lounge chairs isn't for this unit btw. Location is great.
After our stay, I got a message asking for a 5 star review. A few days later, I got another message reminding me to leave a great review in exchange for a 5 star review as their business relied on it. Confusing and chaotic, but mostly comical.