Review
If you’re looking for a long term stay, this is not the best place. The apartment itself is beautiful, location is great, and the valet is a nice touch. However, I had some issues during my time.
The first thing I noticed was hair all over the rugs and the floors were incredibly dirty— the place was not properly cleaned. I then had to call maintenance for a broken pipe and my dryer going out. Maintenance came and the issues arose again not even within two weeks. Once my dryer was fixed, the washer wouldn’t turn on. I’m not sure if maintenance is outsourced here but they are not prompt nor do they fix the issues the first time. My washing machine did not work for 3 weeks before sonder finally got someone to come in and resolve my issue. I worked full time during the week and part time on weekends and had no time to take laundry to the laundromat.
I also had an issue with my mail. I wasn’t given access to my mailbox and had my new license mailed to me (I’m from out of state) and it was stuck in there for a month. I was told they had to make a copy of the key, then that they never had the key, then they were waiting on security to even get into the building. After a month of running in circles with sonder support, the butler brothers building (which I was not their tenant) was the one to finally take hold of the situation and resolve my issue.
My last, and biggest issue with Sonder was that I was unable to even get into my apartment multiple times. The first night, I was stuck outside my door for 20 minutes as my keypad wouldn’t work. I called Sonder’s hotline and didn’t get through for an hour, so I hung up. Luckily I got into my apartment, and it was nearly 2am and I was concerned for my safety and no one was able to provide any help. The next morning, it took 5 minutes and several tries to get into my apartment. Later that afternoon, I stood outside for 30+ minutes without being able to get in. I called the hotline and they realized it was an urgent request and had someone come and help me. This was the FIRST sonder representative I had seen in the physical during my stay. She told me to use my fob, and it didn’t work, as my lockbox was not connecting to my WiFi. She said her fob was programmed to work offline—so why was mine not? She couldn’t fix the WiFi, and came back with a hard copy of the key. She got the WiFi to work and said my fob should work and didn’t want to give me the hard key. But she had just told me my fob won’t work online? I was concerned this would keep happening. So she finally gave me the key.
I couldn’t wait to leave Sonder. I will never be staying with them again. The space was great but if you’re looking for a long term stay, go somewhere else.