Upon check in, I was asked to leave my ID with concierge at the front desk in order to provide me with the key. I had to take my ID back every time I decided to go out. When I come back they gave me the key in exchange for my ID. I was attending a conference where I needed my ID. Therefore, I told them it'snot doable doing this. I offer to gave my insurance card in exchange for the key. Unfortunately, they lost my insurance card. I couldn't imagine what would happen if they lost my ID since I was in a buissness trip and had a flight the same day they lost my Insurance card. Never leave your ID with concierge they are reckless IMO. I would just stuck in Dallas till get another ID in order to fly back home. This is unacceptable.Other than this, Kyle is very communicative. Place is very clean with excellent price. It's not worth losing my ID and get stuck in Dallas. Would cost me more than paying for an expensive hotel.