Unfortunately, our stay at this property was disappointing. We were plagued with maintenance issues and inconveniences throughout the duration of our stay. The listing stated this this property included 2 bedrooms and 3 beds, but when we arrived there were only two beds. Management informed us that the third bed was an air mattress, but this was not included in the listing. We had to rent a second unit to accommodate our party, and the host would not offer a refund amount sufficient to cover the cost of the second unit.
Unit Maintenance Issues: Upon arrival the key pad on the door did not work, so we only had one key to share between our party of 5. On the second day we had a maintenance worker come to our unit unannounced and enter our unit with a key while we were inside. We asked them to leave and come back when we were not at the property and I contacted the host, who assured me they would not come back during our stay. The next day repairs had been made to the broken key pad, and there was dry wall dust tracked into our unit, indicating they had entered the property again using the key. Toward the end of our stay the smoke detector batteries died and we had to have a worker come into the property to fix it. We asked that the host schedule a time for someone to come fix it that worked for our schedule, but they again showed up announced with no notice. Unfortunately, while the worker was in our unit he also dropped an entire box of lightbulbs in our room, and we found glass throughout the unit for the remainder of the trip. Also, several outlets throughout the property did not work.
Building Issues: Be advised that the elevators in this building are terrible. When we arrived there was only 1 out of 3 elevators in operation for the entire building and with this unit being the penthouse on the 9th floor, the stairs were not an option with luggage. We often had to wait 15+ minutes for an open elevator to arrive. During our stay the one elevator broke and we had to carry all our bags and luggage up and down the 9 flights of stairs. It was awful! We stayed in this same building last year and never experienced this issue, so I would advise checking with the host prior to arriving to make sure the elevators are working.
Although the host was very responsive to my messages, having to contact them and Airbnb support everyday for issues was a major inconvenience and put a huge damper on the trip. Airbnb offered me a $250 refund for the bed issue, but I do not feel that was sufficient for the problems we had to deal with, especially since we had to book a second unit. Although I love this location, I would not stay here again.