The host was very good in communicating about the unit and was easy to reach via email even though he was out of the country at the time of our rental. The unit was fairly comfortable. The neighborhood is located on the lower east side of downtown which is a neighborhood in transition to getting better. The only thing we had a problem with is the bed was quite small for 2 people (a standard double) and it was very firm. When I complained about it to Roberto, he made sure to make it right by having a friend go out and buy a memory foam pad for the bed which made it much more comfortable. The unit itself is undergoing some remodeling so there are some missing electric plates and moulding around the doors and walls at the floor. This is a great alternative for the budget minded traveler.