Shelby seems like a very nice person. Her communication was 5-stars. She was quick to respond to all my needs/concerns.
However during my stay I encountered many issues that cut my 7-day stay to 2-nights. On my first day there was heavy construction. So loud that I had to reschedule my work virtual meetings/calls. The second day the internet went down. The cherry on the cake that caused me to leave was when people walked into the apartment while I was sitting in bed. The fact that people could open the door and walk-in scared me enough to leave. There is only one lock on the door and it’s digital, so I guess people who have the code could open it. It’s scared me.
Shelby was very apologetic and offered a refund. I was appreciative that she took responsibility and was focused on ensuring I was okay.