we arrived to the apartment to pots and pans on floor. the host informed us that there is a ac leak. they said they put in an emergency order to get it fixed but no one came. we couldn't turn on the ac so we were hot and sweaty all night long. the host were nice about trying to fix the situation. we did found a few hairs on the bed sheet. not much to say we literally just slept and left as soon as possible. for the price we paid we were not head overhill. but I will say the host communicated with us quickly