Ben's place was very clean, stylish, and located in a great location.
His communication was excellent from the start - my wife is disabled and I messaged him before booking to verify that his place was accessible, and he answered my questions promptly and accurately. He was also accommodating enough to show me his place before I'd booked so I could make sure it'd meet our needs (no stairs, accessible walk-in shower, no narrow hallways, building with elevator, etc). When I arrived to get the keys, after booking, Ben had even gone to the length of switching out the master bed for one that had a smaller frame so it would be easier to navigate.
Ben was a very responsive host throughout as well. I was impossible to nail down for appointments with his cleaning lady, yet he was very gracious about rescheduling and trying to find times that would work. He also came through in a couple of minor emergencies - one being that I'd been driving back and forth between Dallas and Houston and accidentally left my single key in Houston. Ben managed to get me a spare key in about 30 minutes, which totally saved the day.
Ben is a great host and I can't recommend him enough for a seamless experience.