My booking was in the middle of a snow storm and the city was experiencing lots of power outage and no water. I knew about this days before coming and contacted the host wondering if we would have power and running water. Hours later the host assured me everything was fine and they had power back. He mentioned the washer was not working and said a plumber was coming a day before our check-in. The next day I checked again to confirm that there was water and power. He again assured me everything was fine and ready for us to check in. On check-in day he called me a few minutes before we were supposed to check-in and said plumbers were in their way, and that there were water issues. This was the first I heard of it and we were already 4 hours in to our driving trip. Once we got there, the plumbers were at the house, working on the water. They did not leave until 9:30pm. When they did leave, they informed us we would not have any water at all. This was very frustrating because the host had assured me there would be no problems and that the house would be ready for us. There were also dirty dishes in the sink, and mold in a coffee pot upstairs. The place was a mess and the situation was downplayed days before my arrival. AirBnB support helped a lot and worked out the situation. My group left before the trip was over and stayed at a hotel because we could not stay at the house.