I’m guessing Jacob's home is lovely based on the pictures, but unfortunately I never got to enter the property. I booked the Airbnb the night before and asked to check in early, which Jacob was accommodating about.
However, the next day when I tried to enter the code to get inside the property, it did not work. No matter how many times I tried it, it did not work. Jacob was helpful initially by saying he would send someone to fix it, but ultimately no One came. I waited for over 3hours, and even tried the code again after the regular check in time.
What made matters worse is, Jacob stopped responding to my request for assistance with the matter, so I had no choice but to call Airbnb customer service after waiting 3 hours. I hate it happened that way, but it did. Luckily I found other accommodations and Airbnb customer service refunded me.
I wish that Jacob had replied to me or Airbnb customer service when we reached out to him for help with the matter, after waiting for over three hours with no resolution. Who knows what happened on his end.