We arrived at the place (which was confusing to locate), only to get off the elevator to a wonderful smell that dissipated as soon as we walked in the room.
It was such a strong chemical odor in our stay, that it gave myself and my elderly mom headaches. She was terribly dizzy another day. We could hardly stand to stay in the room for the week of my conference.
I contacted Sonder only to be offered $50 for 4 days worth of sickness, one day of no kitchen lights, and another day with a broken dishwasher. They couldn't accommodate me anywhere else but refused to offer a refund for the absolutely dissatisfactory conditions.
I arrived back home and all of my belongings carried that awful smell and I STILL smell it weeks later, even after rewashing my family's clothes.
It took me weeks to write this review because I was too angry to even compose a message.
Big companies should never do AirBNBs. They are too far removed from the guest's experience to ensure a good, healthy stay.