CAUTION: 1st impression of property is nice clean/updated condo. A couple hrs in it was apparent the property had a major roach infestation.
In span of 4 hrs. I encountered 5 roaches (4 bathroom, 1 dining area) and the scariest part is that the flooring is similar color so you can’t see them with the naked eye as they blend in. I even recorded it for proof because I could see them literally crawling into the cracks of the door & the tiny space between the flooring where the baseboards usually connect to it (the floor is uneven).
It was late night so I knew Airbnb wouldn’t support me getting into new property immediately but they recommended I contact host to discuss & explore opportunity to increase refund amount (paid $658 for 4 nights and would only get back $220 if cancelling immediately despite residing there only a few hrs.)
Though it was early in the AM (so I knew the response time could be delayed) Heath never responded to my request to discuss this. I ended up canceling and staying at a hotel remainder of stay.
This is difficult to write b/c I’m pretty easygoing with AirBnBs (avid user with excellent reviews as a renter & I’ve never gave bad reviews previously) so I’m certainly not in the business of speaking so negative. Especially b/c the complex itself appeared well kept and was in a pretty nice location but I truly don’t wish this experience on anybody else. Heath was great at communicating up until the point I had an issue with the property. Then crickets.