Grace's bed collapsed while my coworker was sitting on it before bed, sending him screaming and falling to the ground. The bed frame was made of cheap, lightweight wood, so it was easy to see how it broke in a heavily trafficked rental. We let the host know of the incident immediately. She then apologizes... and charges us $650. We were shocked.
Airbnb then had to step in. They informed her that she needs to maintain her property and that my coworker is not responsible for her furniture collapse that almost injured him. They denied her claim.
I've only had positive experiences with Airbnb, but this property is poorly maintained and the host is beyond difficult to work with. Never have I left a bad review, but I'd recommend never staying at this property or with this host.