Initially finding the unit was difficult given that once you go through the lobby you do not have access once you are inside the building. It was a very long walk with bags . We were able to use the doors on the first floor for access.
The freezer was not properly cleaned and had juice stains. The bathroom shower curtain shower had residue at the bottom. The shower pressure was also very low. The was an extra blanket located in the closet in a package that later revealed a circular stain of unknown origin. The were also stains inside of the lamp shade in the bedroom.
We were supposed to have access to the parking garage as described but never received one. When reaching out to the host , he offered to pay for our parking at the current time and that the issue would be resolved the next day. That same day there were no parking spots on the first level outside of the gate. The weather was stormy and it had just been hailing 10 minutes prior. We further reached out to the host for an ETA on the key fob and after calling , we received a text. He stated that he would try to have someone open the gate to let us in. We did not receive a response after that message and had to park outside. I earlier stated that I was concerned about safety and it was also one of the amenities I inquired about before booking . The next day we received a message from the platform asking if we would like to stay another night . I respectfully declined and stated that I was still waiting on the key fob to the parking garage. After no response from the host the previous day he promptly responded and stated that in the next day or two we would have one at the latest. We did not hear from him for the remainder of our stay. We did however have towels appear in our kitchen in a target bag while we were away without any notification.