This place is a great value and a great location if you're attending an event at Kay Bailey Hutchins convention center. George's communication was great and he provides helpful check in video. I did have trouble with bed slats falling as others have mentioned. George got a repair person out the next day and fixed it. It worked well after that. Lots of coffee on hand which was helpful! There are many transients around as others have mentioned, but they didn't cause any trouble for me. Very nice amenities in lower level including a pool table game room. I didn't discover this until my last day! Learn from my mistake! Good value!