The check in process was easy. The house was clean. Very nice vacation spot for couple. When we arrived everything was smooth i got unloaded and settled in. A lot of stairs so prepare to exercise lol However, after returned back to the house after running errands the door wouldn’t unlock!!! I tried the code over and over for 10 mins straight. It was christmas but I called and messaged the host number but no response and the phone was disconnected. Standing outside in 20 degree weather trying to get back into the house where my belongings are on Christmas!!!! Finally the door unlocked!!!! Long story short the next day when we left again the same thing happened but we discovered you have to pull the door towards you while you type the code in to unlock it. Overall the place was nice and clean and close to mainly everything. Tricky lock & lots of stairs my only complain.