Wow!!! Where should I start? First the communication was excellent from the initial booking to after check-out. I let him know that this was my first time booking an Airbnb myself so he walked me through everything. My flight arrived at 9 pm and we got stuck in traffic on the way to the Airbnb so I called to let him know he said no problem I will stay up to make sure you get there and to walk you through everything. He did exactly that and it was a little after 11 pm. After arriving the place was clean cozy and perfect. We were in town for a family emergency so we were only 9 mins away from the hospital. We needed to extend our stay to make sure my father in law was doing better so I reached out to Richard to see if he had rented it out for Friday and explained our situation to him unfortunately he did have it rented. Richard was finishing up on another property in which he had and he said he was going to list this next week but if you guys want to stay here you're more than welcome you can come see it and go from there. When we met up it was like we had known him forever. Very very nice guy both homes were excellent. Most definitely will be back and definitely will recommend to anyone.