Overall Sonder is great, I’ve been using them for years. However the last two times there’s been miscommunications with the check in. They have the checkin listed as 4:00 for instant approval, but I changed it to a 3:00 pm check in, which on the app states that the reservation would then need to be approved by the host. So the reservation gets approved, I land, Uber over, I’m able to get in the building, but not the unit. I reach out to Sonder and I’m told that check in isn’t until 4:00 pm. I inform them that I had an early check in approved, but instead of looking into it, the agent who replied pretty much called me a liar, and said that early check in costs money. I even provide photo evidence that clearly showed 3:00pm check in. Finally they gave me a different unit at like 3:50. Around 10pm a manager called to apologize and offer me a discount but I opted to cancel my stay which she allowed me to do with no fees etc. They’re usually great, & I hope they get back to that standard