This was my first trip I have booked with Airbnb - Sadly, I ended up with a family emergency and had to miss the entire stay - I was never able to check-in. I checked the cancellation policy, which, understandably, states you must cancel at least 24 hrs before check-in to get any kind of refund. ( This was MOST DEFINITELY poor judgement on MY part - I just didnt cancel - So i paid for it and all, still. ( TOTALLY my fault - NOT a negative review at all !! ) I should not have been careless as I suppose I must have been! Lol, I DEFINITELY did learn my lesson!!! But hey, the host responded almost immediately - Which i did appreciate - & Was always very very friendly & helpful as well!! Hopefully soon I'll actually think before making big plans lol... Id love to actually experience airbnb - Its such a wonderful concept, I am excited for my first trip :)