Appreciated that they gave us a heads up about broken TVs, but it was too late. We had a pet and it is hard to find accommodations last minute with a pet. Arboretum passes weren’t available, apparently sold out when we asked for one before arrival. It would be ideal to ask guests once the reservation is accepted if they plan on utilizing the pass so it can be provided to them during the stay. Shower height is too short for anyone over 5’5”.