I checked in the weekend after the ice storm and when I arrived the driveway was half iced over. This made it challenging for us to walk up to the front door to check in and also to get into the garage. So I called Rachel and the next morning she came over and cleared the driveway. The house was fairly clean except for one of the bathrooms . After I contacted Rachel about the bathroom, she had it taken care of. She explained that it was hard for the house cleaners to get to the house due to the ice storm. This was understandable. The overall stay was very pleasant!! I would definitely recommend it or stay here again.