Booked a four night stay at the Butler hosted by Sonder after friends stayed in the same community the previous year. Unfortunately, there was no hot water in the unit. When I contacted Sonder about the issue they said they would work with their local team to get us assistance. That never happened. I reached out to them daily. They were empathetic via email but did not attempt to resolve the issue. We did not have hot water for the entire four night stay.