everything was great. the location was perfect for the convention we going to.. they're was a suddenleak from the back of the washer, water just started gushing out. I didn't know what do, couldn't get a hold anyone and it took about an hour for the maintenence man to arrive. there water all over the hallway. I have 3 kids so it was hard to get them back forth to the room. I ended using all the bath towels and pool towels soak up water. they did come bring me more the next day. I just wish there was someone more accessible in the building in case of emergencies . overall though was a great apartment. everything was super clean and as described.