We made a last minute reservation. We were told check in was at 3 pm. When I arrived the cleaning lady was just getting started. I understand things happen but there was no communication from the host about check in being delayed.
The place looked different from the pictures. I read a review of potential bedbugs. We were exhausted from traveling so decided to go to a hotel instead. The host refused to refund our money. Airbnb requested pictures in order to prove what I was saying but how could I if the place wasn’t ready and the lady was cleaning. Had I known I would have taken the pictures. This is my first mishap with Airbnb.