I met Joan on the last day of my stay. She was very nice and provided good acoomodations while i was in Dallas. Prior to this, she answered all my questions and gave me good info on everything. She sent me an email before my arrival with instructions on everything about the place. It was very helpful. Neighborhood is very safe; never had an issue with safety or going out at night. Plenty of good eats in the area and its nice to know there's a Wal Mart grocery store just 10 minutes away. However, word of caution, the parking situation is tricky, they have a Tow-Away zone on the street between 4-6, so be sure not to have your car there during those hours. Other than that, this is a great place to stay in Dallas.