Communication was great with the host(s) and things started out smoothly, but the actual stay was pretty upsetting. Small things here and there. Black spots on the shower curtain, bed sheets were grainy feeling, and the third straw was we found a roach in the bathroom after we ate dinner in the unit, so we could not spend the night here. Luckily my family is local, and I just ate the cost for the night. I would not stay again..However, hosts are very responsive and the place is cutely decorated and in a convenient location.Premium location, but I expect the place to be spotless, clean, and bugless for the price paid. The arboretum tickets and coffee offered were a nice hospitality touch too from the host, but I did not get to use them because of the unfortunate circumstances listed. This incident may be a one off for them because the other reviews were great, but this was my experience.