I cannot being to tell you how communicative and thoughtful Gwen was during our stay! When we found out there was something wrong with the TV, she had someone come out the very next morning to REPLACE the TV so that we could catch our football game. She could have easily rode this off as a minor problem but instead went above and beyond to ensure we had a fully operating TV (which we football fans know is so important during the season). Highly recommend this place for the customer service and reliability alone!