Beware, beware, Beware... roach infestation (End of May 2021)
After much research, we decided to stay at the Roux house. Upon arrival we were esthetically pleased. The home was very nice and spacious for a family visit to Dallas. However, esthetics are not enough!
As we relaxed in the living room area, our children (under 5) first discovered a live cockroach. We dismissed it as a one off... perhaps it came in from the front door which is poorly sealed. No, this was not a one off, this house is INFESTED with roaches! As we were cooking in the kitchen a pregnant roach walked across the counter. Now our awareness is heightened and we see them (small and large cockroaches) throughout the house!!! On the walls, in the bathrooms, living rooms and dining room! Roach traps set up, on the counter, behind cookie jars in kitchen and by refrigerator behind. That mind you is what we could see! How does one rest knowing this? Having to move into prevention mode... checking luggage, shaking out cloths and placing in plastic bags so as not to take them back home with us!!
This is absolutely unacceptable!!
Furthermore, the owner, with full knowledge of this issue, neglected to inform us prior to confirming our booking. It is the responsibility of the property owner to disclose such pertinent facts to any and all renters. He made a conscious decision not to do so.
We notified the owner and his response, “a lot of rain in Dallas this time of year, German roaches come from individuals bringing in food from restaurants” is in no way acceptable.
The excuse doesn’t matter, your personal decision NOT inform us prior to our stay, is the problem. Failure to acknowledge, inability to apologize, yet justifying with excuses such as “the process to treat is expensive and I’m doing all I can”. The sheer dismissal of the situation is unbelievable. To add insult, he force a 7% refund that was not discuss and refused to properly communicate with me to amicably resolve this situation and has since ghosted me.
If you have an infestation, treat the house and let it rest before reopening to future guest. Deep clean the home, be a fully responsible host. You owe that to everyone that invest with you!
We honored your home and your request... you should do the same!
This is not a suggestion, it is a requirement... do better.