First, the pros: Kasa staff were great to deal with. And, I had to everyday because the building is in a bad way with its tech. Loved the check in and out procedures - so easy. Pool was lovely and workout room great. Bed was wonderfully comfy!
Now the cons: every day I had an issue. When I arrived the TV didn’t work, but I quickly got that fixed with help from staff. Second day, a maintenance guy walked in while I was sitting on the toilet - he couldn’t hear me saying “hold on!” through the thick doors. Third day, a fire alarm kept us out for about an hour. I also got a notice that Kasa surveillance device was unplugged and threatening me with a $200 charge. I had been out for hours, so now I was scared someone had broken in. It was a tech malfunction. Also, it was in the terms and conditions that I would be surveillance in the unit, but I hadn’t read them all, (my bad) so I was a bit freaked to learn they were surveilling me - which I found a bit creepy. It is noise, smoke and vape monitoring - they assured me no cameras or recording of conversations, but too Big Brother for me. Fourth day, another fire alarm. Fifth day, broken elevator, which was left on for 2 hours after I reported the loud clanging and grinding noises coming from it. I talked with permanent residents who said the elevators are “always broken” as are the gates. They also told me the two days of fire alarms were because of a leak. The garage gate was broken for my entire stay, leaving it accessible to everyone, including bad actors. Sixth day, my door code stopped working, but, again, the amazing Kasa staff got it quickly fixed. Seventh day, I left a day early, because I couldn’t take anymore. The trash room was disgusting and stunk to high Heaven. I gladly paid for a night I didn’t use, just because I had to get out of there.
Finally, one design tip: if you have a bare spot that you think needs decoration, don’t put a 3-foot plastic cactus there! Really, nothing there would be FAR better than a 3-foot plastic cactus in a pot! 🤦‍♀️