Iqra always responded promptly. We had some issues with towels and the floor not being cleaned very well - dog hair & leaves. Also had to wait a little longer past check-in time for cleaning to get complete. She definitely made it right by returning the cleaning fee. Also explained due to the holidays she had to use her back up cleaning associate, which explained these minor details. I was recovering from a surgery so I basically slept all day and the bed was super comfy. I would stay here again.