I booked this for my best friend’s wedding weekend and drove 8 hours from Louisiana to get there. When I arrived a few minutes after check-in “Heath” had not yet sent the code to enter so I called the contact number. Heath’s assistant answered and sent me the door code shortly afterward. I walked in to an apartment that had dirty towels on the floor and on the bed. The bed was turned down as if someone had slept in it. I’d usually would just throw the sheets in the washer but being in the middle of a pandemic and all I really find this unacceptable. I had to check into a hotel farther from the wedding venue which is why I didn’t want to book a hotel in the first place. Explained this all to Heath along with the reason that I was not able to wait for cleaning (you know my best friend’s wedding and all) and even attached the picture proof he requested via the resolution center through Airbnb only to be declined the request for my refund.