This was by far the worst experience I’ve had using this platform. The host “assumed” everything was good once I paid the reservation and they sent me the check in instructions which is their excuse as to why they ignored me the ENTIRE night and did not respond til the next day. I waited outside the unit door for over an hour and had to call 2 customer service reps to have them try to reach the host (which they could get in contact with them either). The host provided very clear check in instructions but failed to provide the code to the door keypad to the unit and a phone number to reach them. I sent countless messages trying to reach them but they did not respond until the next day. I will not be booking this host again.