Extremely hard check in... had us waiting on the phone for hours. Called and texted multiple times until finally getting a response about 2 hours later. Did not send me the access codes 72 hours in advance... or in advance at all. We were not even able to get into the apartment building to even wait for our room as it requires a code as well. After being on the phone with someone (who had no idea what they were talking about) they told me our room would be ready at 4pm LATEST. We go up to the room and there are still cleaners there at 4:15. Usually I would be understanding about something like this, but it was a blatant disregard to the fact that we had gone through so many complications with them. One of the two room keys did not work. After many conversations throughout our trip with them they have us a partial refund of $50 and an hour late check out time. Not the best service (or near that) but they tried to be as accommodating as possible after how terrible the check in process was. The room was super cute and a great location.