Excessive flies, two roaches and a backed up shower made for a less than ideal week long stay.
I really tried to give this place some grace at the start since we booked so last minute (due to a roach issue in another aibnb- a total fiasco)
We arrived and it wasn’t clean (stains on walls etc) or in the nicest area of Dallas but was but aside from the string smell of weed was decent and would be ok to stay in for a week.
The problems started later that day when we realized a constant excess of flies and later in the stay two large roaches.
Originally Heath said he called pest control but they didn’t show the 1st time .
Then the shower backed up in the 2nd bathroom and the plumber from the company Heath has to manage the aibnb showed up (did not knock and instead just walked right in while I was on a work call) but couldn’t fix it fully so left his tools there.
The plumber was supposed to come back the next day to grab his tools but didn’t.
It didn’t seem terrible at the time so in favor of not dealing with service folks on a house that is not even mine I told Heath the plumber could come back and grab his things but as long as the shower didn’t get worse (no smell at the time) we were ok to stay and let them fix it after we left.
The shower got worse. Friday before we left it almost overflowed with moldy brown water. The plumber had to come back for 3 hours on a Friday night and at least from the water. The core issue was still not fixed then.
Heath agreed to a discount per all the house issues and said he would initiate through Airbnb. He then said he had trouble doing so, so that he escalated to support.
When I called support they had NO such refund on file. Here I am 5 days later and I’m waiting for Heath to respond to (I message him a few days ago and he said he would) and honor the discount he agreed too…but crickets.
It was a mess and not worth the trouble. That is all.