This is my second time to start here in the last two months.
In the first time, Chelsea and Matt appeared to be so nice . They were really so helpful in getting me Taxi, giving useful informations and stuff the guest needs .
One night, they host a big group of people who were so loud and made a huge noise and till late at night ignoring the presence of other guests . I talked to Matt and he talked to them but nothing changed and he said: those are our friends!!! And he promised that this will finish soon and it’s not the usual thing.
I believed this and I came for my previously booked stay. The temperature was 100 and the room AC was barely working and the room was so hot ! I tried reach Chelsea and she only responded by texting saying she is busy, I waited for 3 hours and she never showed up ! I left coz I was so hungry ! She called me after I left saying what’s wrong the AC IS PERFECT!! I came back to show her and I put a tissue near the AC which Baaaaarely moved proving that AC IS not working , she insisted that it’s normal ! And she was arguing in A way which was not practical nor nice nor trying to help!! I begged her to help and she said This is not hotel !! She stayed arguing till I was so tired and at the end she said ok we have three other rooms upstairs and u can go to one of them!!
This was not good at all ,, to keep me waiting I ll that heat and in the mid of the day when the temperature was very high!!
After that , the next day I saw her in the kitchen and said good morning to her but she never replied and I thought she did not hear so I care to her and repeated good morning again as I want keep good relation with people but she looked at me and turned her back and left!!