The whole situation with the check in was terrible. We stood there for an hour with no way to get into the house. It was late at night. The code should have been provided to us one hour before the 4 o'clock check in like it was stated. The upstairs bedroom was hot, we had to pay for our own fans to put up there. There was no coffee and detergent as stated would be provided. The downstairs bedroom is super crowded, the closest were filled with stuff and there was nowhere for us to put our suitcases and hang up clothes. Nothing in this house is "luxurious." The sheets are thin, the towels are just cheap Wal-Mart brand. They made a huge deal about "no makeup on the towels, or you will be charged." How is that not standard for cleaning yourself? They do make stain removers and oxy clean. That was weird!! I have never stayed anywhere that has made a huge ordeal out of that. Not a great an experience overall.