The accommodation was not prepared for my stay. If anything, my terrible experience has now prepped this Airbnb for its future guests with actual Wi-Fi. You're welcome future guests.
I contacted Micah on Dec 27, 2020 prior to booking of the Airbnb to inquiry about Wi-fi because I needed it for work. I was told that Wi-Fi would be installed. Shortly after, I was informed of Wi-Fi installation on the Dec 29th. I come into my Airbnb on Jan 16, 2021 with no modem, no Wi-Fi. He sent me a screenshot of an emailed from the front desk about a spectrum outage that was dated for the previous day, Jan the 15th. Micah didn’t even inform me that there is an internet outrage prior to my arrival. By day 3 of my stay, he dropped off an entire modem and Wi-Fi router setup and requests me to do so for him. Which I did and spent the next 48 hours attempting to even get any internet connection....and failed. Finally, a spectrum technician came by on Jan 20th, fixed everything, and informed me and my partner that the apartment never had any internet in the first place because of the cable from inside the wall was never connected until that day.
And now after spending 5 days out of 6 days of my trip without Wi-Fi, installing the modem myself, and getting a technician to further confirm that the apartment never had Wi-Fi connected beforehand, Micah than tells me that he was sharing Wi-Fi with a neighbor.
I was forced to call off 4 work days and the main purpose for our mini getaway was to utilize this Airbnb for work during the celebration of our anniversary and my birthday. His response to everything? "Lesson learned". T
he level of patience I had for him was very gracious until that very last, nonchalant comment. I exercised an abundant amount of patience, even cleaned the apartment before my departure, and all I got from the resolution center was 1 night refunded after I was forced to call off 4 days of work. I had a horrible experience dealing with a simple task that should have been taken care of 3 weeks prior. There were other issues that were heavily overshadowed by the Wi-fi fiasco but this Airbnb was not ready for my stay at all. The fridge had opened packages of food items that were half eaten and stale. The desk had so much dust at the top of the shelves that triggered my allergies.
I'm sure Micah will improve after this unprofessional experience. His communication was great but his diligence with Wi-fi was half assed along with how Airbnb "attempted" to resolve this. I'm extremely frustrated by my experience.