The hosts are very responsive and were on it when we needed blankets for one of our children. They were very pleasant to work with. This is a nice budget property in a safe feeling neighborhood. It's among tudors, bungalows and some scrape/new builds. An elementary school is around the corner. It definitely looks better in online pictures than in reality, but it was clean and nicely priced. We are a family of four and it wasn't so walkable for us to Gelato and the Greenville Avenue scene. It's about a mile. This is a multi unit apartment building that includes some long term tenants. All in all a really good value.