The reservation was paid in full but the host did not communicate entry code. upon arrival we texted and called the host and the host was unresponsive. My family and I were stuck outdoors in the middle of the night trying to contact the host and trying to get Airbnb customer service to contact her as well. she unresponsive! We finally left the location to find a hotel at 2am in the morning. The host did not respond to us until 3am, apologiz "confusion". with no offer to correct anything. terrible communication, and terrible customer service by this host. I felt terrible with my family in cold looking for a place with availability at 2am in the morning.