I booked the two townhomes for 4 nights as I was celebrating my birthday weekend in Dallas. One of the townhomes had beer bottles, missing towels, and small amount of blood on two pillows upon check in. The other townhome was inhabitable as food was left out and molding, unclean sheets on couch and beds, trash on the counter and floors, unfinished toilets, and dirty items left out. My guests were extremely disappointed. It took EJ at least an hour and half to respond via chat. The phone number on this listing doesn't work, as they only want you to message through the app, and the Airbnb helpline wants you to go through your host first. This caused a huge inconvenience as it was an emergency. Once EJ responded,
he stated the house would be thoroughly deep clean within a hour as there would be a team of four people coming to clean the house. Only two arrived and it took two to three hours to clean. Going forward on our last night at one of the townhomes, the kitchen ceiling started leaking and we had to put a pot underneath it. Airbnb does not have a policy about leakage as it is consider “minor”. As we were preparing the house for check out, we notified the leakage after the check out process. We never heard back from EJ until it was time for check out, and he did not apologize for the inconvenience. Overall, the location was fabulous! You can literally walk across the street restaurants.