The communication from the host was all via email except for when we had to text him due to the hot tub not working. Host sent out his maintenance guy immediately and fixed the issue, but didn't inform us. We had to call him back to confirm he received our text.
This was our semi-annual retreat for moms who lost their children to cancer and have stayed at many airbnbs throughout Texas. We really wanted a nice, spacious and luxurious house this time around, but was quite disappointed. The house was very spacious, clean and had all the essential amenities. However, the fireplace doesn't work, there is a nail sticking out on the bottom stairs that can cut your foot, the door knob to one of the room upstairs fell off when we opened the door, there's a big crack in the ceiling of the bottom room and the trash cans were completely full when we arrived. No, we didn't report this to the host during our stay.
I understand there are many rules when it comes to a very nice house for visitors, but this was the first bnb that charged $100/3 hr for visitors. Many of our moms are still paying medical bill debts for their loss child and needed this retreat to be surrounded by other moms. Unfortunately, this $100 deterred moms away and was our biggest disappointment.
We knew about the fee ahead of time, but really thought this place would be worth it. Otherwise, the house is very spacious.