It took me an hour to get into the apartment, The instructions were poorly written and the apartment was extremely disappointing. I had been staying in the same complex in a different apartment the week before. The other apartment was extremely nice and well maintained. Its location in the building is a haul from the parking garage. It has a sliding door window that would not lock. The traffic is loud on this side of the building but if the window would have locked all the way it might have been quieter. It looked relatively clean when I entered but then I started to notice that it wasn't. There were crumbs on the kitchen counter and someones old toothbrush and toothpaste were in the bathroom drawer. There was a box of cereal in the cabinet. I left the 2nd day and went to stay with a friend. I asked for a refund for 2 of the nights and Corporate told me no refund and they won't let me stay with them again. I also sent them pictures. Fine with me.