The most awful Airbnb experience I have ever had!!! Upon arrival the front door was wide open and I was met by two homeless individuals in the apartment with trash and clothing scattered about the property. This caused tremendous fear for myself, friends and family. I immediately called the property management office and they assured me the unauthorized individuals would be promptly removed and the apartment would be cleaned. Check in was at 3 PM but I was unable to access the property until 4 hours later at 7 PM. Due to the short notice I was unable to find a replacement bnb and had no choice but to stay at this property where I did not feel safe, which caused sleepless nights and extreme anxiety. The management company offered a discounted rate but then became unresponsive and did not honor the refund. I would think twice before booking!