So I booked this Airbnb weeks before a trip to Dallas and had been in communication with Ej the host. The day of check in we got to the apartment and as we’re unpacking an unfamiliar man walks into our Airbnb. We immediately get scared and don’t feel safe! Then the man knocks on the door and proceeds to tell us that he had booked this Airbnb too and that’s why his code allowed him access when he opened the door. I’m beyond confused at this point so I reach out to Ej immediately, this host then tells me the other people did book the Airbnb and didn’t know how the app allowed us to double book. Mind you I had been in contact with this host and all checkin info was sent to me and they took my money! Then Ej tells me we have to vacate immediately or they’ll call the police on us!? Like this was our mess up!!! Then Ej says that this Airbnb’s issue not their problem! And while waiting to hear from Airbnb customer support this host writes them as well saying we had to vacate because of an electric issue (which was a LIE) we were double booked then forced to get out because the other people had booked before us. By the unprofessionalism and rudeness of this host I would NEVER book any of their listings!! So disappointed in Airbnb as a whole!!