We had huge issues during our stay. The apartment had a terrible smell of smoke when we asked somebody to clean it or help us, the help was promised but never came. You promised to bring candles to at least make it less noticeable, but that never happened. The cigarette smell was so thick and terrible that all my clothes had that smell and it was a shame to go to public places. The dryer broke after a few days and with the cigarette issue it was a serious challenge for us, again we asked for help that was promised but never came. The bed for a 3-d person was not prepared and it was terrible to use, sleep for our child was almost impossible. Small issues all around as well: the water tap was broken in the kitchen but my husband was able to fix it. I'm asking for a refund of the cleaning fee + $60 we spent on candles, but that is a small amount compared to our suffering during our stay in an apartment with terrible cigarette smoke and constant headaches and not being able to properly function during that stay. Maybe it's ok for 1 day, but 2 weeks!!!!