Overall this was a terrible stay. The listing was incorrect and misleading. We had 6 people stay here and was upfront about that. The listing stated that upon request they could move in a foldable bed and/or floor mattresses. We notified the management before check in that we would need the linens and two additional beds. When we arrived, there were two floor mattresses. One of those floor mattresses was located in the closet. No foldable bed(s) at all.
The manager did not use the AirBNB app to communicate and instead chose to use SMS via cell phone - which is against the AirBNB rules and prevents them from observing how the host treats the guest. The 'floor mattress' are exactly that - a mattress on the floor. One mattress had a fitted sheet which was dirty from floor dust and debris, and the other mattress did not have anything. There was not a set of sheets avail for either floor mattress. I used the AirBNB app to ask for them and the host proceeded to question my request. He eventually had the housekeeping send one set but not the second set. I literally worked this issue to get a full set of sheet for the two floor mattresses for several hours - after my kids had already gone to sleep! I seriously could not believe they were digging in their heels to not support my simple request of the sets of sheets. It was the weirdest thing I have ever come across in all my years of travelling.
Bathroom shower tub was dirty. There were pubic hairs on the wall/ tub (gross!).
Additionally, there was not 6 complete sets of dishware - 4 mugs, 5 bowls, a few spoons, etc. Very haphazard and incomplete.
The door combination changed and when I arrived late at night to find out that the combination was not working, I messaged the host. He called back and gave me a new number. I asked why did it change - and he stated that sometimes it just changes. That's unacceptable - you cannot change the door combo without immediately updating the guests. Do not let the guests figure this out late at night!
The other residents in the apartment complex were smoking weed indoors because you could smell it strongly in the hallways and elevators.
The coffee machine tried it's best to be a percolator, but instead was a waterfall of water and coffee. Seriously, that coffee machine is a piece of junk.
Location in regards to the convention center is great. Lots of homeless personnel living just outside the front doorway.
Gameroom near the lobby closes at 4pm so it's basically inaccessible for most of your free time.
Bottom line - I would give this unit and the host the worst possible rating.