Let me start by saying I exclusively use Airbnb for my travel needs. We booked an 11 night stay here, but an immediate departure transpired due to the living conditions. The host had described a certain lack of amenities such as no ability to prepare a meal aside from a microwave and having a shared washer/dryer. This was anticipated and understood.
Upon arrival, (which was late at night) at first glance this Airbnb seemed for the most part as described. However, as we were preparing for bed, there was a live bug on the bathroom sink-which led us to take a closer look at our surroundings. We then found 6 dead cockroaches mostly in plain view and other miscellaneous insects throughout the house. This was beyond disturbing because this told us nobody came to vacuum or inspect the apartment before a new arrival. Additionally, the carpets appeared to need a good shampooing and felt grimey.
The next problem consisted of hairy, unpleasant smelling sheets. I wish I could post video footage in this review because it was that disgusting. (Mind you we do have a fair tolerance of cleanliness as we understand things can’t be perfect). Furthermore the hand towels/towels omitted a foul stench.
Lastly, when John had discovered that I had to open a case with Airbnb about this situation at 2:40am, with no sleep for over 24 hours due to flights- there was no trace of remorse, apology or humility about the standing of his apartment. This is unacceptable. I have never seen or experienced anything like this before.
This review is not to destroy a reputation, but to inform others of the state of this Airbnb with the hope that John will change moving forward including hiring a professional exterminator, and cleaning bedding/ towels EVERYTIME, after a stay, as he is charging a cleaning fee to all of his clients. By not cleaning, this is taking advantage of the guests. Additionally photos need to be updated on listing, to reflect changes of the apartment. Though we were still charged 141.77 for one nights stay, a cleaning fee, and other service fees, we are thankful to have been issued a full refund for the 11 nights partially from John, and the remaining 141.77 made up by Airbnb as we had ample video/ photo evidence.
We realize this is a long review but it is crucial to provide feedback and jumpstart a change.