Called 4-14-22 at 4:49 pm and talked to Maddison about the HVAC not working.
They said they would try to send someone out today or in the morning.
Called 4-15-22 at 9:48 am and talked to Maddison to check on it. They said someone was supposed to come this morning.
Got a call 4-15-22 at 10:50 and they said they were on their way
They showed up and said that both units where not working, and they would have to get a HVAC guy out to look at it.
Got a call 4-15-22 at 12:02 and from an HVAC guy and he said he would be there in about an hour and asked if we would be there. I told him I would not, and he needed to call Airbnb to set it up.
Called 4-15-22 at 12:04 and talked to Maddison and told them we would not be at the house, and she said we did not need to be there, they had a separate code to enter.
Got a call from a different HVAC guy 4-15-22 at 3:46 and asked when we would be home. I told him he needed to contact Airbnb to get it set up because we are not the homeowner.
Called Airbnb 4-15-22 and talked to Maddison at 4:09 and told them what the HVAC guy said, they said it would be today or tomorrow till they got there
HVAC guy showed up 4-15-22 at 4:15 and fixed the units. He spent about an hour fixing them.

Called 4-17-22 at 3:21 pm and told Maddison that the oven was not working, and we needed it fixed so we can cook Easter dinner for the family. Also told her that the back door did not lock so we had to put a broom handle down to secure the door. She said she would get someone out there and she would get back to me. She never contacted me.
Called 4-18-22 at 12:14 pm and told Maddison that they did not come out to fix the oven, but she never called me and told me. She said they did but they were unable to fix it. I asked for a discount based on the fact that the HVAC unit did not work the first night, we did not have an oven so we could cook Easter dinner with the family of 10 and had to spend extra money going out to eat, and the back door did not lock. She said she would check and get back with me.
Again, she never called me back and told me what they would be able to do, they just sent an email and gave me 20% off of 1 night ($54.00) for all the problems and trouble we had.
Called 4-19-22 at 10:50 and talked to Maddison. Ask her why we only received $87.00 (5.5%) discount for the HVAC unit not working, the oven not working, and the back door did not lock. It was Easter weekend, and we were having family over (10 people) and cooking Easter dinner. But instead, we had to spend money going out to eat at a place we did not want to go.
Again, Maddison did not call me back, so I called her 4-20-22 at 9:40 and there was no answer. Sent a text at 9:46 am stating " Still waiting to hear back from Maddison about 9404 Moss Farm Lane credit for not having HVAC unit the first night and not having an oven to cook Easter dinner. Had to cancel the family plans of eating a home cook meal and go out to eat. Called yesterday at 10:50 am".
Reached out to see if they wanted to make things right before I submitted my review. Did not get a response so at 10:30 I submitted my review. Text Maddison 4-21-22 at 9:31 am and told her “Really disappointed that Heath is giving us $26.00 for the inconvenience of not having an oven to cook Easter dinner for my family and having to spend the extra money for 10 people to go out and eat. I will submit my review and it will reflect our poor experience and the insulting amount Heath offered to make things right”.