Our situation was a tricky one, but it does happen so I’m writing about it. We booked one unit, and it was unavailable because the cleaning company wasn’t available to clean the original unit we reserved.
Sonder transferred us to a different unit down the road in downtown Dallas connected to the Statler.
This mix up seemed to cause quite a bit of confusion. The Sonder receptionist was gone when we arrived, and the hotel wasn’t interested in helping us navigate to our room. Also, the hotel was adamant that we didn’t receive any of the hotel amenities even though Sonder had given us amenity bands.
On Sonders end though, they were extremely accommodating- the unit they replaced the one unavailable to us was certainly an upgrade and they were quick to answer when we called or texted the number.
Overall, would stay again.... but definitely a few kinks experienced.