Despite having some issues when we checked in communication was really good. They tired to make it right the best way they could. Where it got a little confusing was the night before we left it was raining and started raining in the apartment. Up until that point I would send messages through the portal but thinking this was a more serious matter I called the first phone number I seen on my reservation information. The person which was neither Nicole or Brad stated that she was a partner and owned the property. I told her what was going on and she thanked me for informing her. It was late that night so she asked if we wanted someone to come out. I told her it wasn’t necessary since we were checking out the next morning. I just wanted to make them aware in the event there were any damages from the rain. I used extra towels to get the water up because there wasn’t a mop.
I think it could be a little clearer who the hosts are if it involves multiple people. Each time I’ve gotten something it had Nicole & Brad and didn’t even mention the other person’s name of which I can’t even remember. Maybe consider having certain household items in the event they are needed; such as a mop, cleaning supplies.