The unit that is pictured, was not available due to a broken air conditioner. She moves us to another unit that you could tell had not been used in a while. It smelled terrible! Musty and the furniture smelt like old cigarette smoke. I also left my phone cord in the unit. I reached out to Joan twice letting her know I would have someone from the Nove, which is across the street from her unit, come pick it up. Neither time did Joan respond.