This is the first time I've ever rated a stay as less than great.
We rented Marcus's condo in downtown Dallas for a few days because of it's location and great view. We left in less than 90 minutes upon arrival.
Marcus was communicative via the Airbnb messaging system to assure we knew where to find the parking garage, and how to access the apartment. We didn't really receive much formal communication about the condo as you do with typical Airbnb stays. Marcus warned that his keyfob sometimes doesn't work to access the garage, elevators and condo and he was correct - it was a challenge to get it to work.
Upon entry, the unit was clean, but had obvious damage in the walls and doors. The TV was not working and there was no Wifi. There was no air mattress, and there weren't linens or pillows to use the couch instead. As we began to settle in, we also determined that there were no towels (of any kind) in the apartment.
We reached out to Marcus for his guidance on how to resolve these issues and he was slow to respond. It started getting late and without a resolution. He finally messaged back to share that his apartment was previously rented and due to an unauthorized party, the condo was damaged and didn't have an ETA on when those issues would be resolved. He didn't answer our other questions about how to regain the other amenities.
I feel badly for what Marcus and his condo have been through. We ended up packing up our belongings and quickly find a hotel in the area to assure we had the amenities and place to sleep for each of us.
I probably wouldn't recommend Marcus' condo because of the lack of communication and lack of transparency about the state of his condo.