Communication was almost at an instant. She was very quick with response time when the internet continued to go out. The living space was very clean and nice. She has games available and Netflix and Hulu on every tv. Only flaw is the couch is not a lounging couch it was very uncomfortable. The shower water pressure was extremely weak. When taking a shower you barely feel like you are getting wet but thats not her fault, it has something to do with the building. But the bed was super comfy and there is a working station as my husband and i were there for business. Location wise this was in the heart of the city and super close to everything. I loved it! Very nice host !