First, thermostat not working, but we politely said “we will be OK either way." Days later, completely broke and HVAC blowing hot air uncontrollably. Even turning unit off, flipping breakers did not stop hot air. Very busy, but I let RBA know. Was told I must upload a photo of the thermostat before maintenance would be called. I was not in the unit to do so. When I returned, thermostat was 87 degrees with strong hot air blowing. Communicated again this is uninhabitable and uploaded photo. Was told RBA “coordinating” with maintenance, but no specifics. Maintenance showed later to fix non-working microwave, but NOT HVAC. Unit extremely hot all night even with windows up. Room temp was 90 degrees the next morning!! RBA cared not. No credit or refund. Was told that because RBA called maintenance (and only after photo) that a work order = getting what I paid for. Told they can't control work orders but insisting on a photo when I was away from the unit delayed response. Partial refund? Nope