I'm gonna start by saying that I chose this place because of their good reviews.
And now I will continue to say how my experience staying here went:
- first thing when I entered our apt there is a pile of trash bags and dirty sheets on the floor ( odor and later on trash bags leak) . What I assumed happened is that the cleaning crew cleaned the place and forgot to take all of that outside the apt
- this airbnb is managed by an company called ,, Sonder" they have an app that I requested help from with this issue
- app is not very user friendly, someone will answer you all the time but its probably always gonna be a different person and they will not now all the prior details
- I was encouraged to pick a timeline for the cleaning crew to come and clean that ( I picked 7-8am) I stayed until 10;30 am and messaged back to find out that the cleaning crews are only available after 11 am
- I made it clear and will upload pictures here if possible that I would like to be present in the apt when someone comes to clean
- I was told to rest assured that no one will enter my apt without me there
-of course that didn't happened, someone had entered without my approval
-customer care team apologized for that and said that it is unacceptable
-I would add that the toilet flusher works very weird, you have to press it in a weird position all the way to the end in order for it to work properly
-the complementary valet it is a slow service even if you request the car through the app in advance and there is no possibility to self park
-the area where this bldg is located I consider it very unsafe to walk around especially at night ( lots of homeless ppl and sketchy looking ppl)