We were truly stymied by the praise this listing earned online. Our experience was terrible. While the location is wonderful, backing up to the Katy Trail, the "relaxed" townhouse was actually just poorly maintained. The listing leans on euphemism; "retro," for example, is a style, not a state of disrepair, as is this home.
The bottom of the shower door is rusted. The ceiling of the kitchen has a cracked panel that is in the process of falling down/apart. The vertical blinds in front lost several slats when we opened it. The mirrored wall in the half bath is blackening at all the edges. There is a large crack in the brick wall, which may explain why the front bedroom is slanted toward the window.
As for maintenance and amenities, the surface of the outdoor washer/dryer(perched on the first step) was filthy. THERE WERE NO PILLOWCASES on the made beds or in any of the linen closets. The chocolates on the welcome tray had holes in the wrappers as if a pest had nibbled on them. An old dirty vacuum was parked by the dining room table.
A chipped coffee cup was among several dirty coffee cups in the cupboard.
A small shriveled house plant sat in a layer of dust near the courtyard windows that were shockingly green and grimy. The water tank for the coffee maker was slimy.
We felt mislead by the listing and messages. Although the listing says there is a “Secure garage for economy to midsize vehicle,” the instructions upon check-in reveal that “the unit does have a one (1) economy-sized car garage for intimate parking." Only a very small car will fit. Ours did not. Through messages, we were told the courtyard had grass/dirt for our pup, but the courtyards were full of yard debris as if nobody has swept or cleaned it up since the February deep freeze. There was no grass. Although there is a photo of a swimming pool, our check-in instructions warned us that guests are only allowed if accompanied by the owner and to tell the "nosy neighbors" we were their personal friends so we wouldn't get in trouble.
When the owner messaged about a package that arrived (coffee supplies they asked us to open and restock), we took the opportunity to relay our disappointment - maybe they had no idea their cleaning service was a total disaster - but we heard nothing from them, even days later.
We were happy to leave when we could. On a positive note, Host did message the day of our arrival that it was available to check-in early, which was very much appreciated.