This was my first and last time using Airbnb 😡 This host, Rba made my experience a freakin nightmare! They totally ignored the fact that I NEVER had the option to pay the $175 refundable deposit AFTER I exhausted all avenues to get it resolved. I informed them that Airbnb said the only way to resolve it was for the Host to call and they would walk them through the process of requesting the deposit from me AND THEY FAILED TO DO IT. They had the nerve to text me after 8p about the deposit and when I asked if they had fixed the problem they said “We are checking to see what the issue is.” and guess what….crickets. We couldn’t gain access to the property and were left to make other arrangements at 2am. The next morning they said there would be a cancellation fee ——THAT’S A NEGATIVE 😡😡😡 how are you trying to charge me a cancellation fee when I COULDN’T MAKE THE PAYMENT???? Why would I pay for the property that wasn’t refundable and not pay the REFUNDABLE $175 deposit???? It took me a few weeks, A LOT OF CALLING TO AIRBNB, sone Inbox messaging via FB and LinkedIn but I finally got my full refund. Do not use this host AT ALL! I’m not the only one that has had an issue with them. My advise to Airbnb is to suspend their hosting privileges until their issues have been resolved.