This building is 3 things in one- a Hilton hotel, Statler Residences, and finally a Sonder.
Most of the time there is no Sonder staff present, so if you have an issue, the Hilton and Statler people just shrug you off because you’re not staying with them.
My fire alarm went off for close to an hour one night before I finally managed to get someone from the hotel to turn it off for me. Sonder was completely unresponsive and simply not present. Also, the fire department never showed up??? Which you’d think they would have within an hour.
It’s a beautiful place but the Sonder business model leaves you soooo on your own.