I don’t like to leave bad reviews. I don't
feel happy leaving this one, as I
myself am a small biz owner. I
have a very clean record with
Airbnb.
The directions were not
accurate. The address took me
to an entirely different street
than the hand written street
name in the directions. The
street lended up on was
blocked off by security and
traffic, due to it being near a
school, and check in time was
the same as school pickup time. I
reached out to the host as I was
not sure I was in the right place.
They did not reply. I reached out
to Airbnb support, who
immediately responded and also
attempted to contact the host,
with no luck. The security guard
stopped traffic to let me out.
And I messaged the host
repeatedly, asking for help and
for someone to call, as the street
they messaged me, was not
showing up on gps. It took
almost 40-50 minutes for a
response.…..which came via text.
By the time they called me, after
I requested that a couple of
times, I'd found my way in
through a back entrance.
After accepting my request to
book, I got a lengthy message
from the host asking me to
please disregard the state of the
building and hallways. There was
trash, trash bags, and smoke
(from weed smoking), and
several kids running through the
hallways, screaming. Loudly. Due
to the acoustics, their screams
echoed loudly throughout the
building. This did not stop. At the
door, my code didn't work, and
they had to issue another. Once
inside, it was 88 degrees, and as
my friend and I (who also arrived
late as she too couldn't find her
way), couldn't figure it out. So,
we again contacted them. Once
that was figured out, there was
no more communication from
the host. The hallways continued
to fill with smoke from the pot
smoking, and the screams
continued. There was a nice pool
outside of our room, but, for
obvious reasons, we didn't feel
safe venturing out. After a
couple of hours of the crazy
hallway situation, we decided to
leave as we just did not feel safe.
Our entire staycation was ruined.
It is not ok that they do not
include the description of the
property in their ad. Nowhere in
the description does it say,
"be
careful getting through the trash
filled, smoke filled, people
screaming, hallways". They sent
that AFTER I booked. I have a
copy of that text for proof.
Once inside this apartment, I
will admit it was nice. It was
clean. But honestly, it was like
being in a cozy prison cell as we
were to scared to venture
outside of it. The owners are
very dishonest in their
description. I did not get a
refund. I spent about $200, for 2
hours of a mess.
I've used Airbnb for years, and
this is the first really bad
experience I've had. Renter
beware on this space. I
understand what it's like to own
a small biz, as I own one myself. I
get needing to get paid, as our
economy is a mess right now,
but this is not ok. Airbnb should
not allow this company to use
the word "luxury" in its
advertisement.
I will admit it was nice, once inside. It was clean. But honestly, it was like being in a cozy prison cell as we were to scared to venture
outside of it. The owners are
very dishonest in their
description. I did not get a
refund. I spent about $200, for 2
hours of a mess.
I've used Airbnb for years, and
this is the first really bad
experience I've had. Renter
beware on this space. I
understand what it's like to own
a small biz, as I own one myself. I
get needing to get paid, as our
economy is a mess right now,
but this is not ok. Airbnb should
not allow this company to use
the word "luxury" in its
advertisement. And it is also not
ok that the company sent me a
warning about the mess the
property was AFTER I booked.