I booked this place to have a nice NYE with my wife. Moments after you book this place you are sent a rather alarming fine associated list of strict rules. While I appreciate and understand the need to have house rules, the approach is a bit harsh and doesn't start you off on this experience feeling comforted and welcomed. The layout, location and cleanliness was excellent. The real issues began around 10:30 PM when the unit above ours started to party. Quiet hours are strictly enforced from 10:30 PM and on so I figured that this would be taken care of. It was not. There was blasting music and jumping right above our heads. It sounded like there were at least 5-6 people inside the unit above ours partying which is not allowed. I simply sent a message via AirBNB to the host but received no response. Multiple other messages and phone calls were sent out but we quickly realized we were alone on this and we were forced to put up with it. Finally around 4AM we received feedback but this was late in the night and the party had ended by then. The sound isolation between the floors of this place are extremely poor. You will hear every step above you and at the outside stair that leads up to all levels of the building. Messages were exchanged with the host the next morning. I was told the host was sleeping and didn't receive my calls because I didn't use the one she provided on the messenger app (I used the one in the help notebook on the living room table). I got a standard corporate-y apology that was basically it. No discount, credit, or refund was provided for the sleepless night. The customer service was poor and I don't recommend this place to anyone.