The space was nice but I encountered several issues. Check in was not good. I came in late around 11pm but I had called earlier in the day to ensure someone would still be there to assist me and they said there would be someone. There was a valet guy and all he told me was that he couldn’t do anything for me. The instructions for using the key pad to enter the building I never received when I called to ask for help I was on the phone for 45 min and still never got anyone. I had a very early morning so I ended up staying else where that night. The next morning after I called Airbnb and was able
To enter the building, the keypad to my room did not work so I was forced to open a lock box and use a physical key for the remainder of my stay. The pool was closed for the entirety of my stay and the oven did not work in which I had to put in a service request. The keypad numbers for the gym did not work either. The first day of my stay I called and asked for an night extension to my room. Customer service said they would accommodate me and I paid the additional fee. However two nights before my checkout I received a message about checking out the next day and I was told there was an error in their system and that I would have to change rooms for the additional night. Though the space was nice and large I had several hiccups throughout my stay and was only given a $30 credit. I asked to speak to a manager and was told they would call if they felt it was a necessity. I am still waiting to hear back.