John cancelled on us at 3:30pm the day of check-in. I made this reservation on December 17th, which gave him 54 days for him to honor his commitment and ensure that we had a place to stay. We were placed in a distressing situation to find lodging in an unfamiliar city at the last moment. I understand that unexpected situations arise; however, this was completely unprofessional and someone’s lack of planning and preparation should not place a family in an uncomfortable situation. I would NEVER book with John again.