I stumbled across Luca’s apartment while trying to find a place to check in early before a dialing in on an early conference call I had to attend.
Unfortunately Luca was not able to allow an early check in, therefore the reservation was unneeded.
Through messaging Luca had asked me to respond IF reservation was still needed.
I never messaged back, as I was checking into a different hotel and already on the call I had as trying to get settled in for.
At 3pm (4 hours after the 11am check in I had noted and requested) Luca had finally accepted reservation and charged my card without ever hearing back from me. When asked about at least a refund on the cleaning fee, as I never even checked in, he simply copy and pasted a link to the refund policy back to me.
I have since contacted Airbnb, the problem had been prioritized and escalated to a specialist to issue a refund.