The stay was lovely all around with the exception of the air conditioning not functioning properly. It was around 80 degrees outside and it reached 77 degrees inside the house. It actually felt better outside with the breeze than it did inside the house. I reached out to Heath multiple times for assistance and did not receive any help at all.
The first and only response I received from Heath acknowledging the situation was “Did you put it on cool?”. This was a very frustrating response and sort of insulting as well. Between 5 people, we know how to use a standard AC unit…I continued to reach out for assistance and the second response I received was check out instructions.
I understand that there may not have been anything that could’ve been done in the moment but I would’ve appreciated an actual response and if Heath tried to work through the situation with me. My family and snow dog were very uncomfortable the entire time. Aside from this, the stay was perfect!