Pros:
A newly renovated condo with a warehouse/modern feel. Free parking was included (which was def a huge plus). The condo was only two blocks from the main drag in Deep Ellum so walking e'where was perfect- Restaurants, bars, coffee shops, etc.
Cons:
The condo entrance was literally in an alley way (but being from NOLA, this didnt bother me. It reminded me of home). The front entrance had a small iron gate entrance (but you could put your arm thru the gate (the keypad stopped working!) and open that iron gate like that). It was not secure.
When we arrived on Friday, we were told to use a code to open the iron gate- done. Using the code to open the lock box for the key- not so simple. The key lock box was empty. There was no key.
To make matters worse, the “not so secure gate” key pad quit working so it was even easier for someone to open that gate. Not cool.
I contacted the AirBnB host numerous times via the AirBnB message option- no response. We are talking hours y’all. I finally cave in and message the Air BnB support page- the rep there was very helpful and also made attempts to contact the host.
Hours later, the host texts me stating that they will bring a key asap. Time passes- still no key. The hosts messages me (after I had reached out again) stating that they could bring the key first thing Saturday morning and just alert us to lock the outside iron gate for security (but that gate didn’t work!). And yes, I made the host aware of that. I was also told they our first night would be comped since we didn’t have a key. At some point later on Friday night, the host contact me that a locksmith would be going to the condo 59 make a key. Locksmith shows up looks at the door and straight up leaves without telling us he was told to leave and not do anything. My boyfriend literally ran after his truck in the alley to get answers from him. Absolutely no resolution.
Saturday morning rolls around- still no key. I meesage the host who states that they will bring the key at 1pm. 1pm, still no key. I message the host again who now says 4pm. 4pm, still no key. So yeah, at this point, what can we do?
So yeah, we never had a key for this entire 3 night trip. And of course with the historic flood, the homeless people are looking for places to stay dry. Well at one point last night, my boyfriend hears someone outside our place. He opens the door to a homeless lady huddled up on our front doorstep- literally. She put her arm thru the “secure gate” and opened it that way. Thankfully she was not combative. But how would she have responded if I (a female) answered the door? You just never know.
So yeah, this trip ended up being a weird one. Weird is good, but not having a key was NOT GOOD. The host not providing a key was TERRIBLE.