I was very excited when I saw this Airbnb was available for a work trip I was taking to Dallas. The location was close to my office and seemed to have the amenities I needed to travel with my infant daughter. Unfortunately, this booking caused me a lot of issues and stress which all came down to very poor communication from the host and no help from Airbnb support.
1. I had to change my trip to come in a day earlier. I requested the change (and saw the date was open) but did not get an answer. I even worked with Airbnb to assist in contacting them but no response. I ended up booking the night separately and paying an extra cleaning and service fee. When I landed in Dallas, I finally got a non automated response from the host saying they had just landed from Japan and thought he had blocked off the dates. I asked to be refunded for the additional cleaning fee and was ignored twice.
2. BEWARE: this apartment is really only accessible via elevator. To get to the elevators, you MUST go up AND down 2 sets of 4-8 stairs. This was a major issue with my daughter's stroller.
3. The wifi did NOT work. I asked the host for assistance and was told that spectrum said it was working. It clearly was not and so I couldn't accomplish work that needed to be done. I went down to the lobby and asked security for the building wifi password and they had no idea what it was.
4. This apartment is clearly not supposed to be an Airbnb. I had to pretend that I was friends with the host and was visiting them to be let in. That didn't sit right with me and wish I would have known that before booking.
5. Free parking is advertised in this booking and something about a "blue pass" was mentioned in the check in instructions. The blue pass was not provided and the host instructed that guest parking was on level 2. When I went to park in the garage, there were signs for no overnight guest parking.
Overall, the apartment was fine, it was a place to sleep but I felt that I was not given the communication I deserved and the amenities that were described in the listing were not provided.