Well decorated, and seemingly clean. But TERRIBLE location. Right next to a homeless shelter/soup kitchen. We were harassed by homeless people sleeping on the sidewalk daily. One even attacked our car. One we saw..... “performing sexual favors” behind the building. I stepped on not one, but two NAILS coming through the floor boards. Keypad on door didn’t work multiple times, host never answered phone— We were locked out for over and hour and no one ever answered each time. Dishwasher rack fell off every time you pulled it out. Apartment was very damp, I asked for a dehumidifier... no one ever responded or acknowledged. Front door was broken and inaccessible. One of the Elevators was broken, the others were incredibly slow. Valet sometimes would forget to lock our truck (which was right near the homeless shelter). Walls are thin you can hear everyone. Just overall a really terrible experience. When I did finally reach customer service, they were nice.... but it just does not at all make up for the issues of the place.