Upon checkin, we reported issues with the place including insect infestation, and was promised it will be addressed. Many days went by with follow ups from our end, but the issues got worse and was never resolved. We were on Benadryl from the itches. Bugs were flying into our food/water. They were crawling into our nose and mouth while we slept. When requested a new unit, the new unit had spider and other bug issues. Then was offered to have another place deep cleaned the following day. Why were we not offered to be deep cleaned when the issues were first raised during the check in? Then when requested refund, it was declined.