Great communication, she even asked what roast of coffee we like to drink and had it delivered. The yard was great for our little dog too. Unfortunately however, the host tried a new cleaning service that missed a few spots, namely the floors and rugs. The essentials (bedding, linens, bathrooms) were all clean with no problems, so I think this was hopefully a one-time oversight. It's an old house so there is some... character (as mentioned) but it's functional. Mashel also went out of her way to reach out to us and make sure we were comfortable, which was appreciated.