After I booked this house, I messaged Tia to specifically ask about the cleanliness of the house and what precautions were being taken due to COVID19. She assured me that the space would be clean and that there would be "deep cleaning which includes using disinfectant to wipe down all surfaces in addition to their standard cleaning of the house and laundry between guests".
When we arrived it was very clear that the space hadn't been clean in some time. There were spiderwebs, dead bugs, hair balls, dirty floors, dirty carpet, dirty counters/table, dirty refrigerator, dirty bath tub, no soap in the bathroom, ect. I messaged her and sent photos of what the place looked like. The outside was littered with cigarette butts, broken glass, beer bottle caps and other things that showed the house hasn't been cleaned.
I also let her know that upon entering the house the weather stripping around the front door fell on us. As well as when I walked into the bathroom, the threshold had a nail sticking up and when I tried to remove the nail so we wouldn't step on it, the entire threshold came up. I let her know the description said it was furnished, but there wasn't any towels or soap in the bathroom or bowls or trays in the kitchen.
Tia called me and offered to send a cleaning crew the next day or to cancel our reservations. I told her that canceling wasn't an option because we were there on business for my husbands job. I asked if she would at least refund the cleaning fee or do something like that and she said yes. She ended up not charging me the pet fee.
The cleaning crew was supposed to be there at 10am the next day, so I left the house while they were cleaning. I had to be out of the house until 1pm. This was frustrating to say the least. The cleaning people left four new towels and soap for the bathroom and a box of plates and bowls for the kitchen
Tia then asked if the repair man could come back the following day to fix the weather stripping on the front door, which meant we had to be out of the house again while the work was done.
The third day, two men showed up and just walked into the backyard through back gate unannounced. This was alarming and I was not aware that people would be working in the backyard. They did some weed eating, but did not clean the trash that covered the backyard.
The description said that there would be basic amenities like towels, kitchen ware, ect. There were no towels when we got there. There were no bowels to eat out of or use in general, no pans or trays to use in the oven. It was not a complete kitchen. I had to go buy trays so I could use the oven.
Luckily, I brought a hand towel so my husband was able to shower before his first day of work. Tia had a bottle of wine dropped off for all the issues we were having, but there was no wine bottle opener in the house...
Tia responded two out of the three times I reached out to her. The only time she didn't respond was when I told her that two men were walking around the backyard unannounced. This was upsetting because I had already made it clear that I did not want to be at the house alone while people were there working.
The house should have been cleaned prior to our arrival. It was gross and an inconvenience. It was disappointing that the basic amenities that were described were not there.