Its a clean place but must of the furniture is either broken or scratched up. As far as communication os concerned she really does reply back within the hour and she seems like she is willing to work with you if you have an issues, I never complained or addressed the furniture issue so thats on me not her. I didnt book my dayes properly so I overstayed and she didnt have too much if a problem with that either (obviously if someone else was supposed to come in it would have been another story im sure) but she seemed pretty understanding about it. Over all it wasnt what I excpeted but i delt with it and if i can deal with it im sure many others can as well.