Upon check in- pulling into valet. I was called & told my room wasn’t ready due to weather. The house cleaners didn’t make it. The representative stated she would put me into a new room. She then gave me the digital key to enter my new room. Upon entering my new room, there was a person sitting at the table and shoes by the door. I quickly exited that room and called her. She apologized and said she would call me back. Approximately 10-15 mins later she called me to tell me that there was miscommunication and my original room was ready after all. She was very nice and offered a late check out at no charge for all the confusion. I asked for a discount instead as I had a flight that Monday morning and a late check out wouldn’t help me. She stated that unfortunately they don’t do that. She called me back after we were checked into our room and told me she called her supervisor and at the end of my stay when I request my deposit also request $30 for the inconvenience. (I did this and have not gotten a response yet. Said it could take a few days)
The Airbnb location is perfectly located by the convention center and walking distance to restaurants and coffee shops, Cvs. The building itself felt safe and the community rooms all looked amazing.
The Airbnb unit, decor very cute. However the linens looked dirty. And the couch had some significant stains. The wash clothes appeared old and very stained. The bed spreads in both rooms has stains on them. It was questionable if the sheets had been washed. The rug in the master had what looked like bleach spots all over it.
The beds were comfortable, yet the bedrooms were freezing. Adjusting the heat never helped the bedrooms.
Kitchen equipped with a nice large fridge and freezer and pots and pans, coffee pot, silverware. The bathroom has basic needs (large bottles of shampoo/conditioner/body wash) nothing else (lotion, Q-tips,) and there was one extra quilt for both bedrooms. Nothing else ( no extra pillows)
Reading the policy and rules they are very strict on their quiet time. Monday morning @ 5 am the noise coming from the building was unacceptable. Sounded like an exercise class. The bass from the music and you could hear a loud voice. Woke me and my family from a sleep. It went on for more than 30 mins. I messaged them immediately and they responded immediately that they are sorry and they would look into it.
We further investigated and it appears there is a gym that is in the building that you access from the street (different than the gym when you enter the building) and they had a 5 am class. This issue 💯 needs to be resolved as we were on the 4 th floor. Can’t imagine being in the unit right above them.
I did communicate this all first to the Airbnb, & included photos. They responded that they take feedback seriously.