I had a terrible experience at this Airbnb. I booked this Airbnb in the spring of this year, months in advance. I let Matt know I would be recovering from a major surgery in July while being at this property. The very first night we get there, there’s ants in the kitchen everywhere, the WiFi was very slow (to the point where my internet was quicker not using the WiFi), and one of the beds was completely sunken in. This is just the first night. The second day I’m there I had surgery in the morning, I’m resting and my caretakers are with me making sure I’m good. Matt calls me unexpectedly at 6:30pm and tells me he’s going to come to the property to fix the washing machine. I told him over the phone I just had surgery and that I was feeling anxious about having him come by right after surgery. Especially with the virus going on—I wanted to be safe and have NO contact with outside strangers. He said he’d be over in 30 minutes and he’d be done by 8pm. I called him again around 7pm telling him again, how I felt anxious about this and I’d rather have my caretakers hand wash clothes instead... This is how much I did not want anyone over. He told me he would just come and get it, even after I told him I felt uneasy about it. I called again he didn’t answer. I texted him and asked him if he come to please wear a mask at least....and got no response. It was then 9pm and he still hasn’t shown up to the property. At this point I’m anxious about him coming over at any given time. So we decide to get another Airbnb where we wouldn’t be disturbed during my time of healing. Matt finally texts me the next day in the afternoon and says “I have guys coming, if they aren’t wearing masks don’t let them in” this also put me in danger of being at risk from outside contact. I cancelled my booking and Matt was only willing to give me a 2 day refund which equals about $95... i booked this place for 7 days and only got two days worth a refund. I feel scammed... I expected to be treated with way more decency and respect, especially from someone who knew for months I’d be having a major surgery and recovering. He knew about the washing machine not working and didn’t even think to get it fixed until the day I had my surgery. It was such a horrible and sketchy experience and I do not recommend this host.