The house was gorgeous, it’s bigger than it appears from the outside. Check in was easy and there were more than enough beds for everyone. Before I go any further I want to say that ray was extremely responsive, polite, and accommodating as the below was outside of his control. I just wish he had communicated the situation better. I would definitely stay there again if given the chance.
The reason why I’m giving 4 stars is because is because of missing essentials, a broken blind, and trash under the beds. When I raised this concern, ray informed me that this was the previous guests who had left the house in disarray. He came to give us access to more towels and was extremely polite and apologetic.
I understand that this mess was beyond what he was expecting, but a message explaining this before checkin would have been nice. I would have much preferred to go to a more put together house 2 or 3 hours after checkin.