We had to cancel our stay here because it was unclean and the host was unresponsive. The code we were given to check in didn’t work so we waited outside until the host gave us a new code. When we got inside there was dog hair on the floors and furniture, there was dog poop all over the small backyard, and there were no towels anywhere in the unit. When I asked about towels the host didn’t respond until the next day, by which time we had already left and requested a refund. He first told us the cleaners had left the towels in the dryer, which wasn’t true because we checked there, and the unit didn’t seem to be professionally cleaned. Then later he told me towels were in a cabinet near the bathroom, which I had checked also. He did agree to a full refund, and worked with Airbnb to process it, which I appreciated.