Mia was very responsive to our needs. The house was very nice and comfortably fit 9 guests. The beds were comfortable. There were extra pillows and blankets. We had some issues with the air conditioning. She talked us through troubleshooting it. When that did not work, she arranged for a professional to come the next day and it was repaired. The pool needed to be cleaned so we were unable to enjoy it. We were able to use the hot tub. The home is located close to downtown and there were some barking dogs in the neighborhood. The bathrooms were very clean. The water pressure in the showers was weak. We learned to space out showers to preserve hot water. There are two TVs in the home located in the living room and Master. So pack tablets and/or laptops for those who may want to view shows in bed. Overall, the house was great and suited our needs well. Mia ensured all of our issues were addressed very promptly. I would definitely consider staying at the location again.