Our stay at this Airbnb was great. Beautiful home and amazing location. We had lots of issues with the thermostat which was not ideal. However, Ratio’s (specifically Len) response was incredible. The team was so responsive and even made a house call late at night to resolve the issue. The truth of the matter is that sometimes problems arise when staying in a home and when they do, you want a team like Ratio’s to be there to help!