My experience with Luca was the worst. I booked for 2 weeks! I originally checked into 307 to find a disgusting couch, Gnats, coffee creamer so old that it was STUCK TOGETHER, food left over in the sink and crumbs in the oven. Dead flies in the fridge and window shade did not work. UES I HAVE PICTURES! I contacted Luca for hours and after numerous responses I was told that if the Unit was not up to my expectations then I can cancel. YES I HAVE SCREENSHOTS! I then reached out to AirBnB who intervened and took care of my transfer to another unit for one week and Luca the Host agreed that 307 would be reviewed and I would return on the 12th of June to continue my stay! I agreed under the condition of an early check in for the unit because I work from home and needed to be set up. Well Friday comes and not only can I NOT check early as agreed, someone else was in the Unit. Which I TOTALLY understand business must continue but it had me wondering did you even review that apartment after my complaint was filed? I knew that had to be impossible due to the timing. After arguing about not following the agreement we had....I agreed to wait until the unit was sanitized and clean and request my key entry. I even walked by the unit to see if it was cleaned earlier than expected and it was...per the note on the door! I called Luca again to let them know and he said “Great, let me get the key code for u and I’ll call u back.” 2 hours went by and it’s now 2pm. I called Luca back and asked for the key code and was told I could no longer enter 307 due to a noise violation in my current unit and I needed to vacate the premises as soon as possible. I explained to Luca that there was no noise violation. 2 days in my new unit ....There was a Hispanic man living next to me with a guitar and he played his music very loud. I am a black woman and I work from home! I received voicemails and text messages telling me to “calm it down” but I immediately responded and informed them they had the wrong unit YES I HAVE SCREENSHOTS....and it made me feel as though I was racially profiled. Because I’m BLACK it had to be me where the noise was coming from. They then stopped answering my calls and never contacted me again! I sat in the Lobby ALL DAY waiting for AirBnB to reach out to Luca because they stopped communicating all together! I had all of my belongings including my computers and TVs and everyone just walked by wondering if I was kicked out. I PAID FOR 2 weeks! It was hurtful. They never answered my calls again. Airbnb had to intervene AGAIN and offered to pay for me a hotel for the night because of this situation. This was the most unprofessional behavior ever and I will NEVER do business with JURNY again. I have sent this same review directly to them! I will post it on every single social media site I use including Twitter, Instagram, and FaceBook. As well as GOOGLE, Yelp and the BBB. Everyone will know my experience. I have been racially discriminated, embarrassed and all started because of a filthy unit. Do NOT BOOK WITH JURNY.