Luca did a good job communicating during our stay. We were new to Dallas and didn't know the area. In the future we might stay somewhere with less homeless people. Scooters around downtown were a nice touch. they were right by the building every day. The valet was hit and miss. I have never valeted a car and they were not very clear on the process. First interaction they made me feel stupid. Other employees were nice though. Overall not a bad experience. Extremely clean and comfortable for two couples.