This property fell short of our expectations based on the listing & pictures. Our AC was broken day we checked in & only worked on 3 of the 4 floors. The host was unreasonable & has not reimbursed us or given money back for the 3 nights we spent without AC & with 3 small children. We had to buy 3 box fans (also no reimbursement) & keeping the windows open was a major issue. The window in 1 room upstairs wouldn't stay open & was broken so we couldn't let cool air in at night. The other 3rd floor room had no screens on windows & also couldn't be left open due to small children. They had HVAC techs fix the ac eventually however he never let us know the times they would be showing up. We had to follow up. The house is much more banged up than advertised & nowhere did the listing mention the rooms were spread out on 4 floors not great for children. Garage code didn't work & that was never addressed despite reporting the issue to the host. 1st floor outdoor balcony broken and unsafe.