There are a few reasons why I'm giving such a poor review.
1. They let a maintenance person into the apartment without informing us. We came home to find a note left in the bathroom advising us that the water pressure on the bathroom tap had been fixed. Since we were checking out the next day and it wasn't urgent, it should have waited until then. My sister and I were staying alone in the AirBNB and could have been napping or showering when they let themselves in.
2. There is no ventilation in the apartment (you can't even open a window) and they use a lot of cleaning chemicals. While I appreciate it was clean, the place gave us headaches. We had someone come over to see what we were talking about but she didn't really come into the apartment so she couldn't smell it. She offered us air freshener (which would have just added to the chemicals) They did give us an ozone machine (which just ended up making the apartment smell of that (which was better). If you are sensitive to chemicals, it's not a good place to stay.
3. The location is pretty dull. You can walk downtown easily, but it's not that interesting. There are no trees around and it feels pretty cold. We discovered the Arts District and wished we had stayed there. If you have a car and don't need to be downtown, I would recommend staying somewhere nicer.
4. One room has an air conditioning vent and the other didn't. So, it needed to be cranked with the door open for one room to be comfortable where the other was freezing.
5. A few little things:
- The coffee table needs to be replaced. The top is damaged and made the space feel cheap.
- I wasn't provided with access to the gym.
- The couch doesn't have cushions and is uncomfortable without them. It was an easy fix with pillows from the bedroom.
Good things about it:
- I found my bed to be comfortable. That's a big plus for me.
- The keyless, contactless entry is great. I wish all places used it.
- The valet parking was easy and convenient.
- It was quiet