This listing needs to be updated to reflect that parking is not included. After booking I complained to their customer service that the parking situation should have been disclosed in the listing; she told me it was $26 per day but once we arrived we were informed that it’s actually $35 per day. Also, there is not a direct entrance to the residence once you check in, and Sonder guests are not allowed to use the hotel elevators. To access the apartment we had to use the main entrance, walk through the lobby, down two sets of stairs (with luggage, baby, and stroller) through a parking garage, and into a separate building. This was not mentioned in the description either. There should at least have been a convenient way to unload your vehicle before taking this hike. Then, the apartment was not ready when we arrived. Missing trash can, trash bags, hand soaps, toilet tissue, we complained and their customer service person brought the things we needed around 10:30-11 that night. No curtains/blinds only a sun shade that does not filter city lights at night, so the lights were shining in our rooms all night. Not to mention the lack of privacy while dressing. And last, the WiFi was unreliable, we both work remote and wound up having to use the hotspot on our phones.
The apartment itself is comfortable and in a great location, but not disclosing key details in the listing is deceptive and prevents customers from making informed buying decisions. This place was not ideal for my family and our needs but the lack of information meant we weren’t aware until we arrived. I would not stay here again and cannot recommend Sonder based on my experience; especially since I shared my concerns during checkout and requested a call from a manager and 4 days later I’m still waiting for that call.