I had to cancel my stay at the hotel on very short notice. I had plans to visit Dallas to consult with a medical specialist. Unfortunately, the doctor called and told me they had to reschedule my consult because of an emergency. My doctor did not give me 24 hour notice. I called the hotel to explain that I had to cancel my trip given an incident out of my control. The hotel employee who I spoke to said they understood and would allow me to cancel free of charge. The next day, another employee decided they did not want to make that exception and charged me for the stay. I wish they would have made an exception in policy for me like they said they would.