This Airbnb is rented out by a company, where you repeatedly get your notifications blown up with automated emails by them prior to arrival asking for things such as a $300 security deposit, in order to be able to check in. However that’s fine if that’s how that want to run their “business”. My problem occurred when I was notified an hour before my check in that one of the beds in the guest rooms was broken. They underplayed it saying that someone would fix it tomorrow but upon arrival the bed was completely sunk in as the bottom board was broken. I contacted the company for some compensation as my guests were unable to sleep in that bed that night. They agreed to 30% off for the first night, but instead of refunding me like they said they would they are ignoring my messages/texts when I request my refund. They keep texting me asking them to review their stay, yet when I bring up the refund they stop responding. Do not book with them, as when any issues arise that don’t convenience them, they will ignore you.