I booked this Airbnb for a work trip. The day of check in my rental car broke down and I had to have the tow truck drive drop me off at the Airbnb. Nena was very sweet and understanding when I had to change my check in time. She even helped me unload my things. It had been a long and stressful day but she made sure I was settled in and able to have a relaxing evening. They had snacks and coffee in the room which was perfect because I wasn’t getting another rental car until later the next day. I really felt taken care of!