While the location, check in process, and communication was all great, there are many reasons we are giving this place 3 stars. 1. There is no railing on the stairs. We had my elderly father staying with us and he was quite concerned about falling. 2. There is no way to comfortably watch TV in the living room or the Primary bedroom. In the living you are forced to watch with your neck wrenched to one side, in the bedroom it's not really even an option, the angle is so severe. 3. the primary bathroom has no ceiling of its own, it opens up to the bedroom with its super high vaulted ceiling which may sound nice, but makes for a very cold shower, and the sound and light from the bathroom will wake a sleeping partner if they are trying to sleep. 4. The furniture is not quality. We moved furniture around in order to make a proper TV viewing arrangement, and the coffee table leg came off. The Bed was super squeaky, and with each toss/turn in the night I woke my wife.