Lex was responsive to messages, easy to work with and helpful, but our group felt the house was not exactly what was represented in the airbnb listing. Without central heating and air, the electric fireplace heater in the living room was needed during our stay. However shortly after it was turned on the breaker was tripped and the house was without power even though we had nothing else plugged in at the time. The other household plugs were loose so phone chargers would just fall out of them. There was also no real light, just a dim multi-colored light in the second bedroom so it was fairly dark in there. As I said, she was responsive and helpful and did refund the remainder of our stay as we opted to move into a hotel for the remainder of our time in Dallas. This house was just not suited for our group.