Everything was good until we got the Airbnb, ( Communication, check in process) . But then it got hot. I was in town to attend my Daughter's wedding with my Elderly Mom, Wife and Sister. We were checking in a day before wedding. When we arrived and entered house it was about 80 on the inside and the A/C unit was screaming. We tried to adjust it with thermostat, but it seemed to be getting hotter in house. Before I left the house to attend rehearsal I contacted owner about A/C unit. I made the adjustments that he recommended but it only got hotter. I notified him again and he sent a repairman to house. As I arrived back to house the repairman were arriving. My family was sitting outside because the temperature had risen to about 84 in the house. The repairman informed me that he was not going to be able to fix A/C until later the following day. I contacted the owner and told him that we could not stay because of the heat. He sent his apologies and said ok. Had to get 3 hotel rooms for 3 nights. The following day I contacted the owner again and asked about the refund. He apologized again and said he would start process for refund. I took him for his word. It has now been 2 weeks later and no refund. I have tried to contact owner with no response, attempted to contact owner through Airbnb with no response. Requested a refund through Airbnb. I was told that I could only request 500 of the 699 we paid. Still no response. I would not wish this experience on anyone. I recommend paying half up front and the other half once you check out. My first and last experience with Airbnb. But atleast my Daughter's wedding was Beautiful.