Alex was a great host. He even came over to help us. There were issues with the property. There was no hot water and an agent had taken the key and lost it. So the first two days were spent waiting for maintenance to replace the hot water heater and re key all the locks. We were refunded two nights and the service fee which was more than fair. There were a few other minor issues as well during our stay. The washing machine was very old and did not work properly. Same with the trash compactor. The linens were stained. The bed linens on two of the beds were too small and did not even cover the mattresses. We saw little ants all around. The trash cans in the garage were half full so there was not room for our trash. And the tv was very complicated. Our last night we kept getting a message that the tv in the master bedroom was not connected to the internet so we could not use it. It would have been nice to have something on paper telling us details about how things work.