Arrival was fine and the place was okay, even a little cute. A little out of the way of stuff but we knew that going into it. The problem came when the water and plumbing stopped. We had no running water. So, no brushing our teeth, no going to the restroom, no showering, no cooking, nothing. We gave them an entire day to try and fix it and were very patient and understanding. But, there was no "sorry for the inconvenience" no apology, or any concern for us that a HUGE amenity was not being offered. They then had the audacity to say they'd only give us a partial refund. The customer service was truly a letdown. They gave no updates or backup plans presented by them. We were able to find a way nicer hotel for the night at a much better price.