Javier and Kimberly were great to work with. We appreciated their timely/helpful communications throughout booking, and our trip. We loved the location of their place because it was convenient to everything - shopping, dining, you name it! We loved being allowed to bring our little fur babies with us! We appreciated the washer/dryer, and cleaning supplies (like the broom and dust pan) so we could keep things tidy while we were staying at their place. We did wish that there had been a few more pots and pans and dishes for us to use, as our family's plan was to cook vs eating out while we were there, but we didn't have all that we needed to accomplish this. Their cancellation policy was awesome, and really helped us a lot when our vacation plans went awry due to a wild winter storm. We have mixed feelings over the cleanliness of their place; the major things were clean, but the attention to detail was missing. We traveled with our older children, and this worked for us, but the spiral staircase would've been a problem with young children, as there was no way to block it off from the top or bottom. This was an upstairs condo, so there were stairs to the front door. My husband enjoyed having a desk/office space, and utilized that for work while we were there. One final thing to note: there is a very strong (but pleasant) air freshener smell, which necessitated our family to "air out" the house. Overall, we felt this place was a good value.