Check in was not ideal at all as housekeepers were sitting on the couch in the living room upon our arrival around 6pm in the evening with trash and cleaning supplies throughout the living room. This was over 2 hours AFTER check in time. What a way to start the weekend with my family including our son, the groom, who is serving in the U.S. Air Force and was about to marry his fiancé. That's what the weekend was all about. The communication was very good. The description of the house was good. But the house rules need to be revamped as the strict rules to be "quiet" due to the neighborhood was comical. This neighborhood was very loud with people talking, laughing, hanging around the street as well as people revving up their cars waking us up multiple times throughout the night. And here I was telling my family that we shouldn't enjoy the backyard (which was overgrown anyway) past 8pm...just to be safe. We tried so hard to follow each and every rule in the handbook, yet we feel we were not respected in return. I was told the housekeepers were replaced after this incident, but we feel no sensible housekeepers would be so relaxed sitting on the couches on their phones and still be cleaning a house well over check in time had they known new guests were to check in. This was clearly a management miscommunication. We did get a small money credit back "for our troubles". Yet we had to wait several days to even know we would be refunded because our "dispute was to be reviewed as other complaints were in que." I hope management can resolve whatever issue was going on during this reservation as we feel this Air Bnb may have good potential. We had plenty of toiletries, blankets, and necessary kitchen supplies to be able to cook for a family. But the beds were VERY high and almost required step stools to get into them and the mattresses very hard. As noted above, the backyard had a table with chairs for guests to supposably enjoy, yet the grass was above ankle high. We were disappointed. But the next day, we noticed the backyard grass had been cut, while we were away! Along with chocolates left on back porch melting in the sun with a card apologizing for the rough start. Don't do stuff on someone's back porch when they are gone. It's creepy. What if we were in the house trying to relax and heard lawn machinery? It was almost as if it was known we were gone. And what was with the creepy neighbor behind us standing on something to look into our backyard and kitchen window? My husband and adult son were standing in the kitchen watching him watching them. My husband made it known to the "neighbor" that he was being observed watching them. I locked all the windows and doors and turned all of the blinds down after I learned this.