Terrible customer service, wasn’t even able to stay the night because the previous guest had locked the keys in the room... they wanted to move us to a different side of town to a different location and still charge us. Saying it would be considered a upgrade... then wanted me to cancel the reservation so they wouldn’t have to give me a refund even though they couldn’t physically get the apartment open for me so we could stay at our reserved location. Such a shit show with customer service making open ended promises to make things right and not doing things the honest way. Please don’t book with them you will regret it, they ruined my trip completelty with having to find a hotel an hour before the event we came into town for.