This company is definitely responsive and made check in a breeze, but I was very dissatisfied with the unit itself. It’s comparable to the listing but the furnishings on the listing are not the actual furnishings from the unit. The furnishings in the unit were dated and while the mattress is decent it is on one of those basic platform mattress rails which provides little support. The pillows were also flat. That wasn’t the biggest problem, the bathroom was dirty. When I got there, there was hair in the toilet, which I figured was from the cleaners but the shower was so disgusting that I showered in my socks. The shower head was covered in mildew and the white subway tile towards the bottom of the shower was yellowing from all the grime. You can definitely tell that if they clean the shower they are only doing a surface clean. The handle to the shower wasn’t even sparkling clean. Now, to their credit they offered to send a crew back out to re clean the unit but I declined. I wasn’t going to be in the unit that day and had already left cash and jewelry inside. The bottom line is that it should have been cleaned when I arrived and I didn’t trust they would do a good job anyway. I asked for another unit but they were sold out. I then asked for a partial refund thinking I would get 1 night because it wasn’t as described and it wasn’t cleaned, but they only refunded $70. Overall, it was ok. Reminded me of dorm living. No bells. No whistles. No fresh smells…but I felt pretty safe. If I had to stay over 2 nights I would have left but it was ok for a short weekend.