My sister arrived first with her two dogs and the code to the house was incorrect. Tia was available to provide the correct code. On the second day, the ac/thermostat went out. I waited almost 2 hours but after Tia told me she couldn’t get a hold of the owner or a repair man I had to find another place to stay. As a result of the inconvenience I requested half of what I had paid for (I was only staying 2 nights). However, Tia only reimbursed me for what she felt was fair. I believe customer service is important, personally I wouldn’t stay here again. Overall, the place was clean. It’s unfortunate, I had to experience the ac going out in the middle of the hottest months in Texas.