We had a red eye and arrived at 5:30am, didn't know we had to go in to the parking structure to get in the building so we walked around for a bit before finding entrance. our floor was under construction which was a little unsettling at first. We paid for early check in and was told the key would be left for us to get in earlier than normal check in time. It was not, texted with no response for 30 minutes, waited over an hour in the hallway before getting into the apartment . When we finally connected they were apologetic and more than willing to accommodate. I suggest if checking in early figure it out ahead of time. Other than that the place is GREAT, super cute and comfortable decor. Great location. I would stay again 100%. HIGHLY recommend. If we go to Dallas again I will book this place.