Moved my client to this unit after there were roaches in the first one he stayed in - another Heath location. The toilet wasn't working when our client arrived - totally unacceptable. It took sever hours (almost a full day total) longer for the plumber to arrive than Heath's office told us it would. The wifi network listed on the arrival instructions wasn't even an available network, so our client went without internet (on a business trip) for a full day. Took several hours the following day for a wifi extender to be installed. Highly suggest not staying at a Heath location. Poor communication with their office.