Victor is extremely responsive. I was staying here for over a month so I had a few requests for extra supplies and they were provided to me in a timely manner. The unit is exactly as described. The view from the 16th floor is amazing, the bed is really comfortable, and other than the faint sound of the rail system below, noise from neighbors was never an issue. For anyone reserving an extended stay, I would advise not to have mail sent to the address. The mailbox is listed as "vacant," so it will likely be sent back to the sender. However, I had no problems having packages delivered to my door.