I just want to start off by saying this is my first air bnb experience, and after my stay it will probably be my last. I stayed 3 nights for a convention, and discovered upon checking in that the airmatress had a hole. the host was willing to help us, but seemed to want to imply that we must had accidentally made a hole because the last family was "so nice". A big problem that made me feel unwelcomed and uncomfortable staying was an issue with a suitcase in the closet. I was told everything I'd need, if i needed it, would be provided in the closet, like blankets and the airmatress. An air pump sat on a large suitcase so i assumed the airmatress was inside, and it wasn't, so i left the suitcase to zip up once we were done. I was talked down to like i was prowling in someone's property, breaking a major rule that i was never told! And in front of my friends! I should have been told that their roommates personal items would be in the closet we were told we had free access to, or it should have been in the rules. I felt DREAD having to come back to the room at night. My aunt was also woken up from her sleep by slamming doors and arguing. All in all, i feel stressed, humiliated, and unwelcomed. I will no longer be using air bnb.