Grace was very responsive and helped us get answers we needed. The place is very spacious and clean. Although the free valet is a nice feature, the valet was under staffed and it took 45-60 minutes to park and retrieve our car each time. If you can Uber, this is a very convenient location to local attractions. It wasn’t the greatest vibe after dark with kids in tow. However, we really enjoyed our time in Dallas and would rent from Grace again.