We were looking forward to a nice stay at Becky's place - the place is in a great location, it was clean, decorated nicely and the bed was comfortable. We could have over looked the 5 spiders we killed in the room. We could have overlooked the fact that on our first night stay we returned at 1:30 am after bar hopping with friends (we were in town for a wedding the following night) and they forgot to turn of the security system alarm to our room. Yeah, that scared the daylights out of us. We could have overlooked the shower curtain rod around the claw foot tub that came loose from the ceiling and crashed down on my husband while he was taking a shower. You would never be reading any of this, except we felt like there were misleading communications from Becky, lack of relaying communication between Becky and Mario (her husband), and a bothersome face to face confrontation with Mario at check out. Prior to booking Becky's place, I had messaged her to explain that we were going to be in town for a wedding, and that our departing flight back home left at 6pm on day of check out, so we wanted to know that even though check out was at 11am, would we be able to "stay in the room and/or store our belongings there until we left for the airport around 3 (as long as there wasn't anyone checking in that day or the following day)?" Becky's exact response: "If no one checks in that day, you can definitely stay! I will let you know as soon as we get closer." Ok, great! So I went ahead and booked the room. The day before we were supposed to check out, I texted Becky to ask if anyone was checking in the following day and if we could stay in the room/store belongings until 3pm. A bunch of us were in town for the wedding and wanted to meet for brunch at 1:30 on day of check out, so, we really only needed 2.5 hours past check out (rather than the 4 hours I inquired about before booking the room). The weather was cold that weekend so we didn't feel there was any risk with storing our luggage in our rental car until we left for the airport at 3. The text back said "as of right now we don't have anyone coming so you should be good to go storing your things." Since we had already discussed the arrangement prior to booking, I assumed that she was confirming that arrangement. At noon on day of checkout I got a text saying, "Get out of the room, check out was at 11, the housekeeper came and had to leave because you were in the room, and that you were only allowed to store your things in the garage". Is this for real?? So we frantically packed up our things. Simultaneously, i'm texting screen shots of...