I checked in on Friday & Nancy gave the gate wrong code, I messaged her & she responded immediately & had to manually let us in. After we got in, I messaged her at 4:55PM, 6:13PM, 8:51PM, & 12:50AM regarding not having a correct gate code to get into the Airbnb, with not a single WORD from her all night. I even spoke to Airbnb support & asked for help & they could not reach her. She FINALLY responded Saturday morning at 7:29AM & she NEVER apologized for not responding, she did not ask if i was able to get into the gate or HOW i got into the gate, she completely downplayed the issue & gave me a excuse of how she "could not figure out why it wasn't working for you until this morning when i went to the call box myself & typed it in. i realized i mixed up the 7 and 4." She had NO remorse for ghosting her guest & NO concern that I had to JUMP the fence to get into the Airbnb that I paid $600+ for. I am more upset that she was completely INCONSIDERATE of my time, my money and my well-being.