I encourage you to read their other reviews on Airbnb and Google. You will see other incidents in which they ask people to leave immediately (and get their money back) instead of addressing issues in the unit. You will also see others also had communication issues and concerns with their business practices.
Communication via the messaging was poor. It often took multiple inquires to get an answer and the answers differed based on who was working. They ask for a deposit in the resolution center upfront . This is highly unusual with airbnb. In our situation, we reported a mattress with a giant whole in it the first day prior to getting in bed. They refused to replace the mattress during our stay (1 weeks) and instead sent me a link to alter my reservation and leave. I was not able to find another accommodation to meet our needs at this late notice and had to remain and sleep "around the whole in the mattress" all week. (needed 3 beds in a specific area of town) At check out, they accused us of damaging the mattress! I had to get Airbnb involved in mediating. Airbnb was very helpful in mediating and I was happy with their mediation outcome.
Personally, I would not stay at an RBA Living property again.