Unfortunately, we did not have the opportunity to stay. Ahead of arriving Sam advised they were adding insulation to help with the cold. Didn't think anything of it until we arrived at the location and found the house to be at 57 degrees. We tried pushing up the heat but the only thing coming out of the vents was ice cold air. Clearly the furnace was not working. As we were working to resolve this issue we look up at the fan above the bed and see an inch of dust on it and hanging over it. Although this was disturbing, the main issue was the heat. It was in the evening and there would be no way to get anyone in to resolve the heat issue. Sam thought it was efficient to have 2 space heaters and we should use these to stay warm in the house. This was not a solution. Therefore we did not stay. Of course the next morning Sam proceeded to advise the house was now 62 degrees with the heaters and this should be sufficient for us to stay. We are from the Midwest and are use to cold but we do not keep our house at 57 degrees let alone 62 degrees. He was quick to say he had someone there the next morning to clean the fan but nothing about how he was going to resolve the heat... oh yes... the space heaters at 62 degrees was sufficient.. I don't think so. He refused to provide any type of refund. Quite disappointing.