When we arrived at the unit the front door was open. We weren't sure if someone was there so we waited outside for about an hour while we waited to hear back from customer service. The customer service rep was extremely helpful. We were told that no one else was supposed to be there and that we could enter. Upon entering, we noticed that the unit had not been cleaned since the last guest left. Dishes were left in the sink and on the counters, the dishwasher was filled with dirty water, the trashcan was full and trash was left on the counters. In the bedroom dirty sheets were still on the bed and all the towels were on the floor. The customer service rep had maintenance deliver clean linens and towels and housekeeping arrived the following morning. Also the pillows on the bed were extremely uncomfortable. Overall the customer service personnel, housekeeping, and maintenance personnel were kind but our stay was very uncomfortable and I recommend avoiding this organization.