Gabriel is very nice and for the most part responds. We had a few issues with the rental though.
1. There were stains and hair on the bedding. The whole apartment had a weird smell to it, then in the bedroom/bathroom it smelled of urine.
2. The upstairs neighbors are VERY loud at all hours of the day/night. I don't know how to describe it other than it sounded like they were bowling. They were almost pounding on the ground.
3. There were no batteries in remotes so we had to go out and buy those - even though we were told that they would be dropped off to us. I also bought some detergent so that I could wash the bedding and feel more comfortable there.
4. The Greeting Manual that you receive upon booking states "We run a 5-star business model. With that said, if anything is not up to that standard, contact us immediately and allow us to make it right." And we did this once for a couple of things and it was not "made right".