URGENT PLEASE PLEASE PLEASE READ BEFORE BOOKING!!!!
This property is by far the worst experience I have ever had with Airbnb. This property is beyond disgusting and disturbing . Upon arriving to the Airbnb I was told by Vera (host) that everything was ready for our arrival seeing that I was traveling with my bestfriend from Columbus Ohio to Dallas Texas for our Bestfriend 10 year anniversary. We got to the property and as soon as we opened the door we were smacked in the face with this horrible smell that filled the entire home. On a worried pursuit to find out what was causing this violating smell that was also keeping my bestfriend who is sickly from being able to breath as he sat down to try and collect himself I walked into one of the bedrooms. There to greet me was multiple stains on the blanket as well as red spots on one of the pillows being used on the bed as decoration. I immediately left out the room disturbed and distraught at what I just seen especially considering the property was quote on quote “clean and ready for check in” by the host. I walked into the bathroom still on a mission to find out what was causing this smell or at least where it was coming from. When I entered the bathroom everything seemed to be ok besides not having any hand soap and just one roll of toilet paper. Irritated at all the problems that was being presented in just this short amount of time (10 minutes) since checking in. I left out the bathroom still on a mission. I walked into the kitchen where everything seemed to be ok. As I was walking out back into the dinning area I saw a white trash can with a white lid covered in what looked like was black slim like something was dripped on it and never cleaned. Adding insult to injury I walked over to the couch in the front room where there was white spots and brown spots all over the couch dried on it like it’s been there for a while. I walked back into the hallway by the bed rooms and something told me to look up into the vent. When I listened to that feeling and looked up all I could see was dust and dirt all over the filters blowing out A/C. I instantly being to check ever single vent in the home. When I got to the vent in the dinning room I looked into it and saw nothing but patches of BLACK MOLD!. I suddenly knew that this was the reason for the horrible smell and my friend and I both not being able to breath I immediately called Airbnb. I took pictures of everything I described in this review above and sent it to Airbnb they told me they’re trying to get in touch with the host and that it could take up to 2-3 hours. We could no longer just sit there and breath in what we could of this toxic air. We had no other choice but to leave the property with all of our luggage seeing that this problem was more then just a quick fix/ clean that this was going to take time, time that we didn’t have on our vacation. We went to a restaurant near by to sit there with all of our luggage and try to start or vacation right despite the current situation with our Airbnb. Unfortunately Airbnb never got back with me that night so we had to spend more money on a hotel for the night. Seeing that we could not go back to this Airbnb with this type of health concerns and sanitation violations. When Airbnb got in touch with the Vera (host) in the morning she denied everything saying “ It wasn’t true” and that “I didn’t give her the chance to right her wrongs by contacting her first so she could come clean again” which I thought was ridiculous. She then said “she would not be issuing us a refund” and that basically we either returned back to the Airbnb or it was just what it was. All of this information came via Airbnb customer service agent when I called back inquiring what was the next steps to finding us another Airbnb that morning. Surprisingly Vera (host) messaged me as if nothing had happened asking how everything was. Respectfully I sent her the pictures of all the listed problem and that I wanted a full refund. Her response was and I quote
“I’m sorry you feel this way I will be handling this directly with Airbnb not you”. I replied back “This is ridiculous and unacceptable” she then went on to say again
“I will be handling this with Airbnb”
At that point irritated at how I was being treated when all I wanted was what I paid for I replied “Well if that is the case then please handle it with Airbnb and stop messaging me”. And that “I will be leaving a review to save the next person that thinks they are getting a clean, relaxing of quality Airbnb”. Once I said that she replied back
“I will be forwarding this message to Airbnb thank you”
I replied “Have a blessed day and that it was more then ok for her to forward the message to Airbnb”. After this conversation that was the last I spoke to Vera (host). Airbnb eventually got us squared away in another property in Dallas (which that took nearly 48 hours of back and forth messages but that’s a whole other story). I still have not spoken to Vera I put in a request through Airbnb for a full refund she has yet to reply let alone apologize for her actions and the distress she put us on our vacation. Please save yourself a lot of time as well as money and do not book here she