Let me first start by saying that the home was lovely and my family and I enjoyed our time there. However, the customer service was not what I’d hoped it would be. Upon arrival I called for assistance with entering the home, and was then informed that the toilet in the master bedroom was out of service. No problem I thought we’ll mange. A day or two later I saw that toilet in the front bathroom was flushing slowly. Didn’t think it was worth reporting as it was still working and I thought it might be a low flow toilet. A day later the front toilet overflowed and after cleaning up the mess and turning the water supply off I informed the host of the issue. They gave their apologies and said they were having it fixed soon and that was it. Now down to one bathroom for 7 people I felt that we weren’t accommodated properly, so after checking out I asked for a partial refund (the cleaning fee). The way I was notified about the master bath coupled with the limited functional bathrooms, I felt a partial refund was not an unfair ask. I was told that they would have to see since I didn’t notify them until a day after even though that was false because they were notified on the day the toilet overflowed just not the day it flushed slowly. A couple of days went by and I checked in with them about the refund and they stated they were still waiting on an answer. A few days after that I checked in again and haven’t heard back since. As I stated in the beginning, the place was great, the location was perfect, we truly had a great time, I just felt as though we weren’t shown the care and integrity that we deserved.