Grace was easy to contact and always returned emails from the minute we booked if I had any questions. This was a great space. It was literally overlooking the convention center with great views.( five minute walk). The entire process was easy from booking, entering the building, to room access. The beds were extremely comfortable with nice linens. It was clean and accessible to everything in Dallas. Lyft and Uber pickups were easy. We had a great 6 day stay and would absolutely recommend or book this space again if in town. It was a great find and a really great value!