There was an issue at the beginning of our stay that Ally and Sue took care of quickly, which we really appreciated.
As for the apartment itself, it is in an older building, so if you plan on staying here there are things you should be aware of that come with including noise from neighbors, noise from the highway, and roaches. We did notice that there was a recent visit from pest control, however, we still did see live roaches from time to time. Otherwise the place worked for our needs at the time.