My review is solely based on a personal experience, I've stayed at a few of Alex's listings before with no complaints. This time I did not stay, didn't even make it to Dallas at all because of a snow storm in New York. I made the host aware my flight was canceled and that if we could work something out for the following week so I wouldn't lose my payment. I could have just been told from the very beginning that I just needed to cancel my reservation and that nothing could be done. Instead I was lead on, they implied they would try to help and just kept telling me that they had to talk to their team about it. Due to that open conversation I did not cancel my reservation and lost my payment and then stop getting messages from Alex completely. I understand policy but this was just inconsiderate.