We stayed here for 5 days 4 nights. After check-in, I found that the lights in the beth room did not come on. The shower curtains were filthy with mold and smell, and while making a sofa bed for the children in the evening, I discovered that the sofa covers were torn. The host replaced the shower curtains with new one the next afternoon, but the light in the bethroom was not fixed until checkout on Friday. The host said they would fix it, so we decided to stay here for the rest of the day, but they didn't fixed it. My husband and I handed shampoo and body soap to kids in the evening when the children were showering and had to watch for safety. The host brought a small lantern, but at night when the shower curtain was wrapped around the bethtub, there was not enough light to pick up the glass bottle container, and we had to think about all the safety concerns that could arise if children slip or drop the container and break it.
I requested a two-day refund including cleaning fee and service fee. Despite the consideration that the host might need time for at least two days, she replied that she did all she could. She said she would return some of the money as a courtesy, but there has been no contact so far. Who can spend four nights without a light in a small bathroom without safety concerns? I didn't ask for money. No need for partial refund. Instead, I hope you do the right service with your safety in mind. Hope to improve the service.