Chao and her co-hosts were excellent! It was a brand new property and I was the first guest. When we arrived the place was very clean. She had all amenities and goodies (cookies, coffee, wine) waiting for us. The hosts were super responsive. We had a small issue and the hosts took care of it immediately. check in and check out instructions were very clear and easy to follow. The neighborhood was great ! We had our 2 big dogs with us and they loved the yard and the nearby park we went to everyday. The home was conveniently located to restaurants and was safe.