This place is colocated within the Statler hotel building. That would be fine if the elevators in the lobby- which is shared for checkin- had access to the Airbnb section. The access route to the Sonder area runs from the hotel lobby downstairs, through the trash storage section in the garage to a separate entrance with only one elevator... which has no access to the first floor with the luggage carts.
Check-in after hours (a necessity for us) was almost impossible as the service number did not respond when we called, and the key fob provided did not open the room door- a separate code was needed for keypad entry that was not provided.
Parking onsite was neither free nor through Sonder as implied but via the valet service for the Statler...which charged $50 per night... per vehicle.
Overall this was advertised in a way and at a price that indicated both a level of quality that was missing and a level of amenity & service that was misrepresented or altogether lacking.