This was our very first Airbnb and the experience wasn’t great. The aesthetics of the property were there as it offered more space than what you would expect but the cleanliness and hospitality certainly were not. We live 10 minutes from the location which was great because I ended up going back home to get bedding, hand soap, a net to clean the pool, batteries, TV accessories, cleaning products, etc.
The carpet needs immediate attention as there are stains all throughout but the rugs placed on top are equally dirty, we had to keep our shower shoes on. There were tobacco products outside along with beer bottle tops, cups and broken toys. A used sanitary napkin was left inside the hallway bathroom drawer and there was candy and food wrappers under a bed.
Bedding was stained, two chairs were broken on the back and legs, cabinet handles were hanging off in the kitchen, internal door locks and drain stoppers were missing in the bathroom, dishwasher was tilted open (we ever used it but because it was broken it constantly beeped), a vent covering on a ceiling in one room was dismantled and hung open, blinds were broken, couches had white stains on cushions and backs and many walls had scuff marks and scratches. Gates outside were broken so it lacked the privacy we hoped for, there was a rubber car mat & door handle on lawn along with old cardboard in the driveway, & mail hanging out the door. The pool was filthy, it did rain a short time the night before but I would think when you know you are going to have guests come, you still send someone to clean before the arrival time. Like I said we stayed close so I went to my mother's to get her pool cleaning tools to get the leaves and filter the dirt out. They had a similar tool in the garage on the property but it was not good for the pool as the holes in the net were too wide to collect the dirt.
I sent all photos to the host within an hour after our arrival (check in time was at 3pm, we arrived at 3:40 and the time stamp on the first photo taken of the rug when you enter is at 3:44) via text. He didn’t bother to respond until the 3rd day, but only to address the male wedding band we found in a closet when we were cleaning and notified him.
I am not even sure what to expect from “Super Host” when the bare necessities weren’t even met. But for the price we paid, just under $1k for two nights. ABSOLUTELY UNACCEPTABLE!