They were super nice, welcomed me in when I arrived. I dont usually go for the private room option but I was traveling for work the night before my flight home, and didnt need a whole place. The room was off the upstairs livingroom, which also has a little coffee station, and everything was very clean. They have some lovely art in the room, I was in love with the fox pattern on the sheets (also very soft). The bed was comfy. Exactly what I needed as a business traveler. When I left I couldnt find the exit button on the left side of the gate (and i had even had to go back and ask Shaun how to get out) so the uber driver used the gate code to free me lol that was my only hiccup, it was probably very obvious and I just missed it.