The worst stay I've ever had at an airbnb. I've stayed at this property numerous times and never had an issue. I typically drive, so I get into Dallas at random times, depending on traffic. During my last stay I was delayed on my arrival and didn't check in until 1:15am. When we arrived at our loft, the door code did not work. I tried it several times with no luck. I contacted the host and received a response within a couple of minutes to let me know they were trying to figure it out. After telling me they would follow up shortly, I didn't hear back from the host again until 9:45am. I ended up having to spend over $170 on a hotel at 3am in the morning when I finally gave up on getting a response. In the morning the host sent a manager to reset the door code and I was told that they experienced issues with half of their doors. I asked to be refunded for what I spent at the hotel and they refused, they said they would only refund me for the nightly rate that I paid for the airbnb.
To make matters worse, the apartments wifi didn't work the entire stay and it smelled like backed up sewer. If that wasn't bad enough, on my last night I was woken up at 4:30am by the police because another guests complained about a strange sound coming from my apartment, the police stated that the male Karen staying below me said it sounded like fighting and slamming on the floor. I invited the officers to enter and check the apartment out if they wanted, but they didn't. It turns out at the noise that the male Karen was hearing for several hours was a utility door on the back side of the apartments that was left unlocked and kept slamming against the side of the building with the strong winds. Again, the WORST experience I've ever had and I will likely never stay here again.