Firstly, it was obvious that Kynedi put a lot of work & attention to detail on her home's interior & exterior cleanliness. Even though cleanliness is second to customer service for me, I had to put that first due to how beautifully spotless & organized it was upon arrival. From the time I booked her AIRBNB, I received notifications reminding me about my stay & even helpful tips about packing & preparing for my trip. She responded quickly to my questions & made sure I understood before ending the conversation. She was so thorough, that most of my questions were answered in her house instructions. I LOVE THAT! The less I have to do when traveling, the better. Seriously, she should give a class on customer service! I'm glad I was able to book with her now, because I bet she'll have lots more bookings once the word gets out how great of an experience this was for me. I thoroughly enjoyed my stay at the House of Gratitude & I'm very picky. No complaints here! Thank u Kynedi!