Leonard and John communicated promptly throughout our stay. The location was great being so close to Deep Ellum and the room and bathroom were very clean. However, there was no soap in the bathroom to even wash our hands. It would have been nice to have some type of hand pump anti-bacterial soap. (it's only 99 cents from a CVS or Walmart). Fortunately, we had brought body wash. People do have to use the washroom and should be able to maintain good sanitary practices. They only provided two hand towels, a body towel, and no washcloths. (It's crazy because they have a huge soaker tub in the bathroom, but if we had used it we would have only had a single body towel to dry off with.) So be prepared to bring your own towels and bathroom toiletries. They fail to mention this in their listing. This is a shame because a few other reviews mentioned this as well, but in their last reply to the review, they said they'd replace it. They responded in a way to make it sound like this issue was corrected. It has not been as of our stay on 12/20/19. We really liked how quiet and peaceful it was even on a Friday night. EVERYTHING else was great. Again, if we'd known to bring those things with us the stay would have been perfect. The one last thing I will say is if you are coming at night there isn't any kind of outdoor or foyer light to help you see the doors. They keep ALL the lights off. The street area isn't very well lit either. So just have your phone flashlight out or something. The area is very quiet and I didn't feel unsafe, just couldn't see. lol. I'd recommend this place on the basis of the location because it's close to all of the bars and restaurants near Deep Ellum. It only cost us about 8 bucks to get to all the restaurants via Lyft. This is a good place to stay, but only for a short stay in my opinion given that there are very few amenities provided. There isn't a coffee maker, soap, proper number of bath towels for the number of guests, etc. However, there is a microwave and a VERY small fridge in the closet, but neither are plugged in. So if you want any food to be cold that you bring you then have to wait until the refrigerator gets cold. This location is good for staying a single night. Don't get me wrong EVERYTHING else was perfect and we had no issues. I just wish they would let you know in the listing that those things are provided or that you should bring them. If that would have been done the stay would have been perfect. I still give them 5 stars. The stay was nice just a couple of things were missing that would have made it perfect.