On a personal note we would give Barry a 5 rating
He is very responsive and was quick to act
The reason we gave a 3 was when we arrived the place wasn’t cleaned at all.
The sheets weren’t changed or washed
The floor was sticky and the kitchen appliances as well as the dishes and cups weren’t clean
Barry did help as best he could but the experience would have been a lot better if that was done after the previous renters left!