We had to call them to get check in instructions.When we arrived for check in the place looked occupied it was so dirty the cleaning staff completely missed the room. it was still food in the place, towels on the floor, unmade bed, dishes in the sink, full trash cans, wash rags in the shower etc …. They asked us to go to another Room & go back to the original room after it was cleaned ( it was 7pm) they didn’t provide any compensation or apologies for the inconvenience. Our flight was delayed due to the weather which cause a 2 hour late checkout we apologized for inconvenienced offered to pay late fee & asked for payment instructions. We were Cursed out by staff ( “ why they hell are y’all still there & your check was 11 we said you couldn’t not extend”) and threatened that our stuff would be put outside ( we’d already left ) . So the rude customer service agent that kept calling after I asked to be contacted strictly through Airbnb for proof wasn’t on property.