This review comes down to the actual place vs the customer service experience with the host/team. Let's start with the positive aspect; it matches the photos, top of the line overall, safe place, comfortable beds.
Now the negative aspects; I made it clear to the host that I was looking to check in (Early) and leave (late) which is why I decided to rent from the host vs others..in which the host confirmed Yes with a contingency with the early check-in. The host stated.. I need to check back in with him 24 hours before to confirm. He never got back to me and told me at the last minute.. he couldn't accommodate me, the main bedroom had no sheets for the bed or pillow upon check-in, dirty towel left in the dryer, Towels for only (1) person when it was two guests, it took 5 plus hours later for the sheets to be delivered, we had to make the bed , towels never got delivered, cleanliness was 85%, the service didn't live up to the luxury price. This wouldn't have happened at a hotel.