The original unit I booked was not cleaned prior to my check in. Heath never answered the phone. His assistant tried to get me to stay in the dirty unit until the following day when house keeping would be available. Of course I refused. The next unit was a downgrade from what I paid for so then I was upgraded to this unit. Space was beautiful however unsafe! A woman in shorts and crop top entered the unit with the door code while i was there. No explanation as to what she was doing there. When I called of course no Heath and management said they did not send anyone to the unit and I requested the door code to be changed. I was told okay and the code would be emailed to me. It never was! I was locked out of the unit for over 6 hours, multiple calls to Heath were ignored only to be replied with text messages from his assistant hours. Took hours to get into the unit and no one ever called! The space is nice but not worth the chance of someone walking in on you or being unable to reach the host.