The hotel room and hotel itself was nice but it was a really messy experience checking in and out.
When I arrived for check in, and went through all the normal procedures of ID & putting a card on file, they almost charged me for the hotel room again even though I’d already paid on the app. She said that it needed to be completed in person because the app only “holds” the room. I’d booked here previously for a friend and knew that wasn’t the case and showed that I’d already paid the full amount through the app. After getting her on the same page, she then said that they need it on file for incidentals. Fine, of course, that’s the case at any hotel but upon checking my card for the other charge, I noticed it already made a $75 hold for the incidentals. She said I would have to do it again because the system didn’t read the card (not sure how that’s the case when it charged) so I did it a second time. It took another $75 and still didn’t “take it” so she said I would have to come back in the morning to confirm god knows what so I wouldn’t get charged and the other charges dropped off. I can hardly explain it because I didn’t even understand what she was trying to say. What was really frustrating was it didn’t really seem she was actually sure of anything she was saying.
Then at checkout, I returned to make sure the other charges would drop off and the new woman also had no clue what I was talking about based on the information I was relaying and was also just as unpleasant as the woman the night before.
I have three $75 charges on my card now so I’m hoping I don’t run into any more issues and that they do fall off but overall, just a really frustrating experience and I can’t say I would book here again.