We booked the airbnb on the basis of having a staycation with an apartment with a nice view. I booked from Thursday, Dec 17th to Dec 21st. I wasn't able to make it on Thursday, Dec 17th but still expected the room to be mine since I paid for the day. I texted the host and asked if I was able to come get the keycard code password from him at anytime. He was unresponsive. Upon my arrival on Friday at 3pm, I called the host and he was unresponsive. I knocked on the door and there was already someone staying at the airbnb that I had booked previously on Thursday. The original number on the airbnb listing did not respond whatsoever in a timely manner. The cohost texted and offered us other rooms within the building, he gave us one on the second floor.
On the second floor, there are giant windows looking out to the streets - one of the curtains for the windows couldn't even go down so there was a wide view into our room for absolutely no privacy.
The space was smaller than what was on the original listing that I booked. I booked the room for a bathtub, there was only a shower. The amenities were scarce, no toilet paper so me and my guest had to go buy our own. There weren’t even couch cushions on the couch.
The code to get into the building as directed on the check-in instructions was incorrect. We texted the cohost for a different code and that was incorrect. We eventually got the right code to the building from the valet stand men. Nothing about the listing that I booked and the experience that I expected matched up. Would not recommend.