Called Shelby to inform her that the shower was running extremely hot and would not cool down. She said she would call the plumber. The following day, instead of her providing me an update, I had to reach out to her asking if there was any update from the plumber. She said there wasn't and that she would call another. The issue persisted the following day, but she still made no effort to provide me an idea of if and when it would be fixed. Upon checkout, I asked for a $150 discount off of an over $400 bill because of this issue. She did not respond. We bathed by mixing extremely hot water from the shower with cold water from the bathroom sink in a small bowl and splashing it on ourselves