Upon arrival, there was a musty smell throughout the condo. In the back kitchen, there were two open trash bags full of trash. Dirty laundry was in the laundry closet, hair was all over the bathroom sink & counter, dirty towels were on the bathroom floor, and both beds had used sheets.
Heath was polite enough to offer to send a cleaning service and apologized that the cleaning service didn't do their job, but due to the time of evening when I arrived, I opted for a refund and to find a hotel.