Bought this Airbnb same day, when arrived to the property, the entire house was a mess & had not been cleaned from the previous stay. There was trash left behind, beds were unmade and slept in, floor was filthy, toilets were left unflushed, stuff all over the counters. When I called the host to let them know I wanted a full refund because I needed to find a new place to stay, they said “it’ll be handled” & hung up… the worst customer service from the host, ever! I then called airbnb support and they were BEYOND helpful, compassionate & understood my frustration. They canceled, refunded & even gave me a credit for my next stay. Be aware that this airbnb is definitely not what it seems in the photos & I’m not the one to leave a terrible review like this, but this has been the worst experience with Airbnb I’ve ever had.