The apartment had no air conditioning. Rachel responded to my concern but then didn’t follow up. Maintenance was not sent for 2 days and then only noted that there was no air conditioning but didn’t fix it. They brought in a new AC unit just before we checked out on the third day. The AC was really needed as the temperature was in the 90s. They offered a 20% discount but we asked for 40%. Even that didn’t make up for 3 sleepless nights in the heat. They could have offered us other accommodations until it was fixed.