I've never really left a bad review but I want to be honest because it's the only time this has happened with a booking. We arrived at the unit we reserved, and upon entering we found that the sheets were used and bunched up, and the towels were also used and wet. This is during Covid so it made me uneasy right off the bat. Fortunately, they took care of it and moved us into another unit.
We enter the second unit and check the rooms immediately, and AGAIN the towels and sheets have clearly been used, meaning the room had not been cleaned yet. At this point they do move us to a third unit which has clean sheets but at this point, I don't know if they're really clean or if the beds were just made to get us into a room.
The room seems relatively clean, and once we were there everything was fine. However, there was a sharp metal object like a nail or something sticking straight out of the floorboards in the hall. Luckily nobody in my party stepped on it but came close, it could have seriously hurt somebody so we put a bowl over it and walked around it for the rest of our stay.
Also, the area is very close and convenient to a lot of stuff, but we were accosted by a belligerent man outside while waiting for a food delivery. I would be careful as with any other metropolitan downtown area, and probably not walk around alone late at night here.
Overall, we dealt with a lot of issues but still enjoyed the unit, once everything was figured out. The management company was quick to respond and fixed things as far as they could. Not sure if it was just a matter of miscommunication or pandemic related for the delay in cleaning, but I probably would not stay through them again unfortunately.