We booked a last minute reservation and thankfully, Heath answered quickly and we were able to stay in the home within hours of booking. The home is as pictured and we didn't have any issues going in and out so we didn't have any need to contact Heath during our stay and felt safe in the home and the area. We didn't stay in the house much as we were out during most of the two days spent there checking out the city. The only issue I would say we had was that upon entering the home, we realized everything wasn't as clean or "picture Perfect" as it was in the listing which I guess is understandable if the home has been rented out numerous times. The couch was dirty with unknown stains on it so that was completely avoided. The bathroom had a not so nice smell and neither did the best sheets so to make our stay more comfortable, we went out and purchased some sheets at Walmart. Still, I would say, it was a fine stay for us.