The description says the home is pet-friendly, so we should have had different expectations probably. But there was lots of pet hair all over the place and it didn’t feel very clean to us. It also seems the previous folks who stayed there may have taken all of the soap, toilet paper, cleaning supplies, etc. We had a late check in and ended up supplying those ourselves, but Lisa was very responsive and ordered everything which arrived within a couple of days. Heater downstairs wasn’t working well, but again Lisa got someone out quickly to fix it in the dead of a freak Texas winter storm.