We arrived & were staying in an apartment style building on the 2 floor (not mentioned in the description).
The couch had stains on it (which one of our friends were supposed to be sleeping on), the bathtub had a used wet rag hanging in it, the bathroom floor had hair all over the floor & the bedroom floor had not been cleaned(there were plastic tags all over it). The bedroom pillows had small black hairs all over them..
We had a 6 hour drive into town so we dropped our belongings off & grabbed dinner while reaching out to the host. The host replied immediately and mentioned “how embarrassing this was & they have a new cleaning crew”. Then they offered to have the apartment recleaned, which we denied since our belongings were there & we were not. The offer to clean was a nice gesture but after a long drive in the car we didn’t want to have to repack our vehicle & find something to do at 7pm (after dinner). We decided we would rather not stay at all. We asked the host for a refund & the host stopped replying. They then offered to refund us for 1 night & the cleaning fee but we would still be out $160 for their error not ours.
We ended up getting a hotel & still have not received ANY money back.