I was traveling to Bishop Arts on a work trip, and needed some place to stay close by. Experience with booking was great up until arrival, when things really made a turn.
Each door has a numeric code to enter access to your room. The floor to my room was wet, which was odd. But the main reason I ended up canceling my reservation (which I have never had to do and don't like doing), was when my interior lock didn't work. I didn't feel comfortable as a solo traveler staying in a room with no interior lock, and with a random code where anyone could access my room. No thank you. When I reached out to Alex for assistance it was not his concern. I had to offer a solution such as switching rooms, which he was unable to do. I asked him to call me, or text me so we could communicate about this (which he had no problem communicating beforehand), and no word from him. I was in my unit for no more than 35 minutes (which was mostly on the phone with my company explaining the situation). After that, I stepped out of my unit with my bags, getting ready to leave because I felt like I was not safe, which was when I received a phone call from a "Maria" calling on behalf of Alex. She didn't try to rectify the situation, she just wanted me to cancel my reservation ASAP so they could fill that room up for the next person..
There were many variables to this experience that made me feel as a solo traveler, that this was not a safe situation for me so I needed to cancel. My booking experience with Alex was extremely different than the service received upon arrival - and having to deal with this at the onset of my trip was not only an inconvenience but also not comforting in the slightest. The listing looks nice, and it's in the perfect area, but I would definitely advise booking with this host. They refused to give me a refund.