DO NOT BOOK THIS AIRBNB! IF YOU HAVE AS MANY ISSUES WITH IT AS WE HAD, MAKE SURE TO MESSAGE BOTH THE OWNER AND AIRBNB SUPPORT IMMEDIATELY- THEY WILL TRY TO KEEP YOUR MONEY.
This place was an absolute pigsty. I highly doubt it had been cleaned since the last guest had left. We found, on cursory inspection, in the first 20 minutes of being in the property:
-A noticeable amount of hair in the sheets and on the comforter. Not just one or two, but lots of hair. The comforter also smelled heavily of sweat.
-Same thing, but in the bathroom, on both the toilet and in the shower.
-Many of the surfaces- floors, countertops, etc. were also dirty.
-The WiFi also didn’t work, even after resetting the router.
On top of this, the property owners will use any excuse they can to keep your money and not give you a refund. My girlfriend and I came down to Austin for the weekend to help set up and go to a wedding I was a groomsman in. We got into town at 10PM the night of our booking, saw the state of the property, immediately booked another hotel, took a ride-sharing service to it, and thought we would resolve the issue with the owners later, as we hadn’t stayed at the property and could hopefully get a refund with the proof that we had both booked and travelled to a hotel the same night. This was a huge mistake. I was busy with wedding goings-on all weekend after this, and brought up the issue with the owner the final day of our reservation, following when we would’ve technically “checked out”. They refused to give us a refund because both they and AirBnB essentially require you to live tweet your grievances to give you half a chance at getting your $400 back- even if you have proof that you booked elsewhere after seeing the state of this place. In our case, they require this even if its late, you have places to be and things to do in the morning, and just want to get some rest in a place with clean bedsheets.
Because of this whole fiasco, my girlfriend and I will no longer use AirBnB to book stays, and will look elsewhere, as other applications surely must have better owner/property vetting processes and less predatory refund policies than this, and we recommend you do as well.
TL;DR- Don’t stay here, or at any of Nathan & Julie’s properties. If you EVER have issues with a property, make sure to make them known not only to the owner, but also AirBnB immediately, if you want to have any chance of receiving a refund.