Our experience was not the best. Prior to our arrival, we had to request instructions on obtaining a key as they were not sent when they said they would be. The instructions were accurate; we had no issues getting into the apartment, although the instructions did not provide where the entrance to the parking garage is. It is not on Rainey Street. We dropped our luggage off and headed out into downtown Austin. After walking around Austin for 3 hours and dinner we headed back to shower and relax. We then realized there were no bath towels, hand towels or wash clothes in the apartment, only one small beach towel. There were no kitchen towels as well. We contacted JT who was apologetic and brought towels as quickly as Austin traffic would let him, a little more than an hour. While waiting for towels, we thought we would watch TV. The only TV available was Apple TV, there was no basic network TV available. JT was able to connect us to Netflix and other apps, which helped, but still no live TV. The apartment was clean and was very close to our engagement Saturday evening which was a positive.