Our experience with Kim was outstanding. We requested a booking very late -- the afternoon of the day we would arrive. Kim responded quickly and helpfully, despite the fact that she and her family were busily preparing for their own vacation. She greeted us with grace and cheer. And the Treehouse, it is awesome! The photos really don't do it justice....there is a genuine feeling of being up in the trees, and the little balcony just enhances the effect.