I am mortified - by the management team’s treatment of me. Check out was for 11:00. I had all of my belongings ready and my guest left by 11:00. However, I stayed in the unit to clean. I should not have since this is a hotel unit/condo, but this is what I have always done in the past and it is always greatly appreciated (please read my previous reviews). I now know that if I chose to do this deep cleaning, I should have had it finished by check out time. I stayed 2 hours and deep cleaned the unit. I cleaned all surfaces, tidied the bedroom, living room and bathroom, loaded and started the dishwasher, and gathered everything that would need to be replaced by housekeeping for the next guests. All that the housekeeping crew had left to do was unload the dishwasher and put new sheets on the bed.
Around the time housekeeping arrived, I received 3 text messages saying that if I didn’t have my things out immediately, I would be charged for another night. I immediately responded back and explained the situation. I quickly grabbed my belongings and left. But then I got another text stating that if the 2 sets of keys were not left on the table I would be charged an additional $200. I had already left them, as this was clearly stated in all documents. Right after leaving I got 2 emails requesting that I leave a 5 star review.
I completely understand my fault in this, but management was unnecessarily rude. Their handling of the situation was very poor - especially considering I had already spent over $560 for a 2 night stay (including a $150 cleaning fee which, in my opinion, is outrageous).
The place was gorgeous. The pool area and public spaces were lovely. I would recommend staying here because of that, but would strongly suggest going through another agency.