Blamed a late response on a dying family pet. If you're in the business don't use personal issues as the reason why you failed to get back to a consumer, especially when they try and contact you for questions. I told them well in advance the day I would be flying out and they failed to get back to me, there should be no excuses. I was very clear with my communication; wish they could have stepped it up on their part. The amount of disrespect for not owning up to a miscommunication, but instead, blaming it on my age is disrespectful. Overall, it is a great place to stay. Very modern design. Very accurate to what was listed. The host offered a ton of suggestions on where to go throughout Austin. I'm sure people will have better luck. I do not believe this particular experience represents the services the hosts provide.