Let's start with the good:
Location (close to everything by car)
Working kitchen - great stove with oven and a working refrigerator
Ryan communicates pretty well
He worked with us to fix the situation below
Let's move on to the disaster that we experienced at this place
Upon arrival we found the living room rug wet, a soaked bathroom rug and an unpleasant smell throughout the living room
We weren't sure if the house had been cleaned prior to our arrival because we found an empty plastic bottle of iced tea and a bowl of salad in the refrigerator; hair at random places on the floor; crumbs on the stove; several hair bands and somebody's pants left under the bed.
The towels seemed clean however.
The real issue began when we tried to take a shower the next day. I had been in the shower for about 5 minutes washing my kids when I realized the water wasn't going anywhere. In fact, it started overflowing the shallow shower rim. I turned off the water and had to decide whether to try to come out or wait until the water subsided, but it wasn't going anywhere. I got a pot from the kitchen and began to empty out the water into the toilet. After that I was able to shower.
I had informed Ryan of the issue and his housekeeper came in and treated the shower with Drano, supposedly.
The following day I was washing the dishes in the kitchen when I heard a strange gurgling sound coming from the bathroom. I came in to find the shower dirty with about an inch of water and brown substance and what resembled a square of toilet paper swimming in it. How did it float up, you might ask? I am wondering the same thing.
I informed Ryan of the issue and he said his housekeeper was going to take care of it.
At this point, however, it had become clear that this was not going to work because I had no more interest in going into the shower with obvious plumbing problems and we asked to leave one night early to stay in a hotel.
After some back and forth with Ryan, he did apologize and offered some reimbursement, which we accepted.
However, overall the place left me with quite an unpleasant feeling. Aside from the issue at hand, the place is not well maintained. The glass is falling off one section of the back door (leaving a gap for insects, etc). The hooks in the bathroom are barely hanging on by a thread. The doorknob in one of the bedrooms is falling off. The other bedroom has exposed electric sockets. Not sure what the issue was - perhaps something had been overlooked or miscommunicated, but, yeah, not a pleasant experience at all.