Adam was very friendly. He ensured we had fresh linens and towels before we arrived. There is DirectTV if you are looking to unwind on the couch in the morning or before bed. The Air Conditioner can be a bit loud, especially from the loft bed. We found turning it on fan stopped it from kicking on and waking us up at night, but it can get a bit warm if you are a hot sleeper. The mattress is slim, which you can tell from the photos. It is about 15-20 minutes away from downtown and an easy commute. All in all, this was a great value!