Colleen was very friendly and accommodating- she offered us an earlier check in time because our flight was early. That being said, I was very disappointed in our stay. The pictures on the listing are professional pictures and I’m assuming edited. The only similarity between the apartment and the pictures is the furniture. It’s actually a pretty run down place. The air conditioners are very old and dusty, their filters needed be changed like last year. The bathtub has mold around the caulking and I didn’t feel comfortable bathing my infant. The floors, cabinets, everything was just not in good condition. I would not stay here again and would not recommend staying here if you have a young child or infant.