I have been staying at airbnbs for a very long time and have had almost entirely positive experiences with hosts and properties. Some of my hosts have even become friends. However, this was one of the more frustrating airbnb experiences I have had. When I arrived (at night), there were three lights out in the house, including the only lamp in the living room and the main kitchen light out. The first lamp I tried to move into the living room from the bedroom was also out. They said to look for light bulbs but I couldn't find them anywhere (turns out they were in a locked closet). We had a cold front come in and it was cold in the house. When I tried to turn on the heat, the system was blasting cold air. I reached out to the host and I was told "just give it time to warm up." I then explained it had been on for 30 minutes. I sent pictures of the temperature dropping from 64 to 59 in the house. After a frustrating back and forth via the messenger app (no one called me) which basically involved the host assuming I was just using the thermostat wrong I was then told to call the number on the thermostat to trouble shoot it, which of course was a business line and it was after hours so I just got a voicemail. Someone finally called me around 9pm (not the person I had been communicating with) to say they were sending someone out by 11pm to look at it. I told them that I wasn't comfortable being there alone with a repair person that late at night and asked if one of them was coming to meet them. Nobody involved in the property was planning to be there, so I told them they could either send someone the next day or one of them could come that night to meet the repair person. They didn't want to come that night so they asked when would work the next day. I told them I was working from the airbnb and I needed quiet and privacy and would be done by 1:30pm so they could come in the afternoon. I tried to just turn the system off and it wouldn't turn off and I couldn't find a breaker box, so the a/c ran all night. By the time I finally got to bed on that night after trying myself to fix and trouble shoot the heater, when I opened the bed, there was hair in the sheets. I took pictures but was so frustrated with everything else and it was so late I just didn't even mention it to them. I assume someone slept there and the sheets didn't get changed. The next morning, even though I had explained that I needed to work from the airbnb in the morning I was told that someone would be coming at 9am which was when I needed to be getting ready for work. I had to insist that someone managing the property come and meet that person so I could get ready for my day instead of managing repairs. They sent someone over thank goodness. Turns out the thermostat was broken. The person who came on Saturday was very nice and apologetic and offered to change the lightbulbs later that day, but by that point I was so frustrated, I just wanted to get out of the place. All in all, staying at this airbnb was entirely too much coordinating with people who were not communicating with each other and have unrealistic expectations that their airbnb guests should be troubleshooting the issues in their property. Someone involved in managing the property should have offered to come look at the thermostat and make a plan when it wasn't working that night. I liked the space, but would not stay there again, as it doesn't seem they are proactive about making sure the space is ready for guests or that the guest has a positive experience in the property.