In short, this was by far the worst airbnb experience I’ve ever had and perhaps maybe the worst customer service experience (even when compared to phone and cable companies). I’m not going to defame Hunter’s character on here. I’m just hoping that he’s simply a bad business person and not a terrible human being. If you want to know what happened, feel free to continue reading.
Before my girlfriend and I arrived, I had messaged Hunter to ask if he had sufficient cooking supplies as we were looking to do some cooking during our stay. He confirmed and said that he had the basic equipment. Upon arrival, we took inventory of the cooking supplies before going to the grocery store and couldn’t find a knife and cutting board. When I messaged Hunter about it, he merely responded with “cabinets or dishwasher”. I followed up by telling him that we checked all of the cabinets several times and couldn’t find them and the only things that were in the dishwasher was a dirty wine glass and silverware, which then prompted me to ask him “was the place cleaned?” At that point, he directed me to call him privately on his number. WARNING: DO NOT EVER DO THIS, ESPECIALLY with Hunter.
Here is why: when I called him, he told me (in a very harsh tone) that “he knew that we would be a problem” and that we would need to be out of his place in 10 minutes. Honestly, when he asked me to call him, I thought he was just going to tell us where we could find the cutting board and knife. When he told me to leave his property, I asked if I would be getting a full refund for the stay to which he replied, “yes.” He said that if I would just call airbnb, they would call him and he would honor a full refund. I repeated the steps back to him to confirm because I’ve never had to do this before, and he assured me that it was done while repeatedly telling me to “leave his property now.” Before I could ask or say anything else, he hung up on me. I’m not sure why he decided to get so hostile, but I did as he instructed and called airbnb.
I explained the situation to airbnb and after getting in touch with Hunter, airbnb told me that Hunter would only offer a partial refund. Because the conversation was taken off of airbnb messaging, the fact that Hunter had verbally granted me a full refund was only hearsay. I then understood why Hunter had me call him instead of just messaging me back. Now, here I am without a place to stay and losing about half of my money on it. Luckily, after hours of going back and forth with airbnb, they were able to read between the lines and realize what had happened. Eventually, I got my refund but it made for an unpleasant evening to have to deal with that when all my girlfriend and I wanted to do was check in and cook a nice dinner together. I hope others have better luck.