We had no problem obtaining the keys from Tonia. The condo is located fairly near downtown, in a gated complex just off of I35 a little bit south of Town Lake, set back just far enough that we noticed no highway noise at all. The condo had everything we needed for a comfortable stay, including a washer/dryer and a Keurig with coffee pods. My husband was happy to see that there were a couple of beers in the fridge upon our arrival after a long drive from home. The condo was very clean and pleasantly decorated. We were in town to visit our Longhorn daughter and when she came to visit us in the condo she said "I could live here and be perfectly happy". And she is a very picky kid! The closet is probably the best you'll ever see for something in this price range, truly wonderful! We also loved the little patio in the back with a wrought iron table and two chairs under the shade of a magnificent oak tree surrounded by a green lawn. And there is an extremely clean and well maintained swimming pool right out the front door. I've stayed in three other Airbnb places in Austin and enjoyed them all, but I would have to say that this one gave me the most bang for the buck. Definitely a good value. Tonia is very accommodating and checked to be sure we had all we needed while we were there. This condo appears to only be used for an Airbnb rental so there is no sense that you are displacing anyone during your stay. It's very comfortable, clean, and convenient. We highly recommend this condo and hope to rent it again in the future!