Lynn is a lifesaver! I live in this building, and my parents came to visit for the holidays. They initially had another Airbnb unit in the building reserved, but that host cancelled their reservation about 2 hours before they arrived after a 1500 mile drive. Needless to say, we were a little panicked and were scrambling to find another place for them to stay just days before Christmas. Lynn responded immediately to my request and was extremely helpful throughout the entire stay. The building has great amenities, and the unit was very clean and comfortable.