As a long time Airbnb customer, having only left and received 5 star reviews for our past stays, this was a shocking and unfortunate booking. Within hours of checking in, my husband, our baby, and I noticed the bottoms of our feet and the knees and tops of our baby's feet were filthy. We are a family that takes our shoes off when we come into a space so this was surprising especially booking under the understanding that this rental was taking COVID-precautions and cleaning in-between renters. I couldn’t have our baby crawling on this, so I hand washed the floors after buying my own supplies, so that we could have a clean home, as we were staying here for two weeks. I kindly let the owners know in private and said they should talk to their cleaners about the cleanliness for future guests. In addition, the rug was clearly not vacuumed and had large food crumbs and some sort of metal loop fragments. What if our baby had consumed that? The ceiling fan cords had cobwebs on them, there were droppings of some sort in kitchen drawers so we had to wash everything by hand before using it. Then that first night, I went in to the spare room to check on our baby and found a cockroach next to her pack-n-play. Disgusting. I understand the area has cockroaches, but our friends that live in Austin said not this many. We killed 8 within the first 6 days of our time here. I informed the owners, again. No apology from Ames and no empathy. I had to ask what they will do about this instead of them being proactive. Camille, on the other hand, the other owner, messaged us later in the evening and did apologize, which did help some. Ames said he will call pest control and I said DO NOT spray inside the home while we are here as we did not want to have pesticides in our living area for health concerns. He agreed to hold off and had someone come in and put out traps throughout the home and had the cleaner come in and vacuum the rug. Would have been great if they could have mopped the floor, too, but did not as it still had dirt on it and didn’t smell like it was cleaned. We accepted the vacuumed rug and decided to deal with it, until a few days later when by chance, we returned one afternoon to find the pest control company truck outside. I walked into our rental and could taste chemicals on my tongue. We immediately ran out and caught the pest control guy. He informed me that he sprayed the INSIDE of our unit, all over the floors and baseboards. No one had informed him not to come. The host later apologized for the miscommunication with the pest control company. What if we hadn't seem him there? You put as at risk. Cockroach pesticides can cause neurological development issues in young children and I was not about to put my child and our family in harm. I immediately messaged the hosts and did not hear back for hours. By then, we called Airbnb support, they said we need to vacate the rental, so we packed our things and left. Left high and dry, we finally heard back many hours later from the hosts. They are only refunding us our cleaning fee. How kind, especially since I had to hand wash your place and clean up cockroaches. Do better. Since it won’t ever be for us again, at least do it for other future tenants of your properties and don’t put them in a position like you did with us. Thankfully, we documented everything, took photos, and are working on a better solution with Airbnb support. What a nightmare this rental and its host was. You should be ashamed to offer this clean on the surface unit when in reality it’s far from it.