Crystal made us feel very welcome and she was very responsive to any questions or needs we had. The house is lovely, just as the pictures show and well equipped with linens etc. The only downside is the neighborhood. It is very close to a bar with live music on the weekends until about 2:00 am. It was loud and cars and people from the bars park and walk beside and in front of the house. If you like to party until the wee hours it is perfect. A mid week stay is probably quieter. It is an inexpensive Uber ride to downtown though!