This house has potential, but due to mismanagement and lack of productive communication, I cannot rate it any higher. At check in we weren’t even able to access the property initially due to a second deadbolt being locked with a different key. I contacted the owner and she started frantically swearing. Not necessarily AT me but still very unprofessional to say the least. After a hidden key was located we were able to access the house.
Upon entering and looking around the property, we found it to be very much in disarray. Dishes left all over the counter, sticky substance on kitchen counter, messy dog bowls with food all over the floor in the dining room, the trash was not taken out from previous renter or owner, bathroom had toothpaste all over counter and their personal toothbrushes still there. A cabinet in the kitchen had both over the counter and prescription drugs within a child’s reach. This made me extremely uncomfortable as I have two children that I didn’t think should have access to that if they go to the kitchen for a drink. The refrigerator had the owners food and leftovers inside. I’m sure I’m leaving more out, but that will give you an idea.
When we contacted the owner regarding the condition of the property she stated that she had to leave in a rush because of an emergency with her dog, but that the house was still clean. She sent us pictures of what she said was just before she left the house, but they were clearly from another time because they did NOT match the current conditions.
We did not ask for a refund or even a discount on the nightly rate. We merely asked for the cleaning fee to be refunded since the property wasn’t left clean for us. The owner said no and was honestly extremely rude about it. She said because we had already received a 10% discount for booking as “non-refundable” (but that has nothing to do with the cleaning fee or cleanliness) she would only refund 40 dollars, period. Luckily AirBNB took care of the cleaning fee for us once we sent them the photos we took of the property. Airbnb made it right for us and we will continue to use this service but I would never, ever suggest this home to anyone visiting the Austin area.