Chalu was one of those people you never forget. She was so kind and personable, her listing was very clean, and the location was perfect. She had little notes in our room and bathroom to keep us directed of the house rules-which was great for me, because it's easy to lose track when you're busy and don't have time to check your app and emails. She was very quick to respond, there were snacks, clean towels, etc. She provided pretty much everything to ensure a comfortable stay.