The listing, and service had SO many issues. However, location is fine, and the apt itself is okay (only reason for the two stars). First issue: i was messaged just before the trip that there was to be a sofa delivered DURING our stay (which we'd booked months ahead of time btw). We sat on the floor for hours waiting for the delivery. Three men came in around 930pm to deliver this (unmasked) in a unit with 7 of us ladies.
Fridge water was leaking, we had to call them to come check on it and when they got there the solution they had was to turn off the entire water unit for it. Fridge leaked so much it went into the bedroom closet soaking all our clothes that were in bags on the floor. After asking multiple times though, they dropped off water bottles. Fridge was also not working (food was barely cool inside it). Floor was DISGUSTING, our feet were black on the bottom from the dirt walking around barefoot. Old cigarette butts on the balcony, showing they obviously didn't clean well.
The bathroom sink was clogged, the dryer was not working (which you can imagine was a nightmare for all our wet clothes thanks to the leaking fridge) and when we told all these things to Jason he simply said he couldn't understand why we deserved a refund for any of these issues, and more-so was completely rude about the entire ordeal despite us doing our best to make it fair and respectful. The female that's part of his group said she'd give us a $100 refund for the inconvenience of having a couch delivered during our stay (which was supposed to be there by the time we got there, or 6pm latest), but that was it. Even the man who dropped off the water (sent BY jason) said the things we were dealing with were absolutely ridiculous. Would never recommend this place to anybody who cares about their comfort, safety and respect. Wish these renters the best though! PS: Austin though, is overall a fabulous city to enjoy/explore!