Our host was amazing, she was very helpful in coordinating with myself and concierge for a package that was being delivered and left a bottle of champagne with a hand written note for my husbands birthday. That was unexpected and a wonderful surprise when we walked into the unit.
The unit is beautiful and had extra amenities in the bathroom and little details throughout that made it even better.
Yes, the traffic is loud, but that is just being in a city, the location to Rainey Street is amazing and you can't beat the view of the river.
My only complaint, which has nothing to do with our host, is the check in/valet process.
There was only one valet working when we got there at the check in time of 4, and there is no where for the cars to wait except lining up the street to block traffic. I asked for a valet cart (as it states in the check in process they are available) and he said they are all being used as they only have a few. Not very efficient for us or all the people behind us.