Gale was very helpful and thorough with her communications during the booking process and leading up to our arrival. She even called me the day before our arrival to make sure all the final details were in place. We couldn't have been happier with the accommodations or the process for check in/check out. Everything was exactly as she described it in the listing and my whole family had a great time relaxing in her beautiful and unique home. I would definitely recommend the Artisan's Retreat!