Check in process was rocky as the two codes we received from host did not unlock the door that seem to be malfunctioning at the time. We did finally get a separate lock box code on the side of the building to unlock the door and gain entry to the unit. Once inside we attempted to settle and noticed Wi-Fi code was not provided. We also noticed that the fan was on high speed and wanted to lower the speed with out using the switch to turn off but there was no remote. We sent a message and received an almost immediate response that they will look into issue. We never received another response about the fan. Once again we asked about Wi-Fi as this was a vital part of our plans for the stay. We did not receive a response. Early next morning we packed and left earlier then expected due to not having Wi-Fi. After mentioning for the last time that we have not received Wi-Fi password and have left the unit it was finally provided after our departure . We asked host to make the situation right. Once again they stated the would look into it and we haven’t heard another response since. After reaching out to AirBNB we were compensated for issues listed above.
Overall disappointed with experience due to host interaction and Wi-Fi services listed not rendered. We were the first to stay at this unit so hopefully the host improves on these issue which would make the stay more enjoyable.