I cannot recommend this place. Several things were missing or broken, and though communication was there, most things took several days to make it right. Listed amenities were not accurate and took several days to provide or repair. Missing and broken things were communicated within an hour of arrival, but “escalating” the communication took days to get results.
There is no vacuum and the rug is very hairy with both human and pet hair and when I asked for a vacuum, they wanted me to prove my claim with pictures. I immediately sent a picture of a wad of hair I took out of my infant’s hand. After our stay was over in four days, the rug was still dirty. There was never a promise of cleaning it.
The unit was kid friendly, but not infant friendly. It was too dirty for an infant. The tv and connecting cords were all within reach for a crawler, and the small decorative tables topple easily and have broken/ disconnected legs.
The pool was also dirty so our swim stuff went unused. There was broken glass directly outside our unit door and on the complex’s pavement and stairs leading to the unit.
We will not be returning and in the future, we will avoid any agency that has some kind of communication system outside of AirBnB. We communicated within AirBnB. They wanted us to use their system and create an account. In the future, this will be a red flag for us.