Be aware there is only the keypad lock. So if someone else has the code, they could enter location. There is an additional deadbolt but they have removed the actual turn piece - lock is still there. I contacted them immediately at check-in. They said there was nothing they could do that night but would have someone contact me in the morning. I got a text at 652am "I am very sorry about that. I can have a team member come out to look and see how this may be rectified so that you may enjoy your stay.". About 4 hours later after I got settled into the apartment, I informed them that the back door handle was broken and the microwave handle was loose. They thanked me for the information. I responded that I wasn't asking them to be fixed - just wanted to make sure they were aware and that I did want to try and get the deadbolt issue resolved. Their response was "Absolutely". Never heard back nor did anyone show up.