Crystal was super helpful and responsive throughout my 6 day stay. I had some trouble with the front door lock starting out, and had to leave immediately. I messaged Crystal and she came by on her own to lock it and very nicely gave me some helpful tips! (Hint: Press the 'emlock' symbol, ever so gently pull the door towards you, and turn the knob towards the door jam to lock, turn way from the door jam to unlock). The place had great quality appliances, the bathroom has some spiffy cool upgrades, and the bedroom was cozy (find the sound machine for an even better sleep!) No detail was left unnoticed. I'd love to stay here again!