Starting with the good - May was understanding and flexible with my check-in time which was much appreciated. The house was as pictured, was equipped with basic needs for the stay, and had a great backyard that we enjoyed. The outside space was well maintained. The house is about 15 minutes from Austin favorites like Rainey Street, Sixth Street, and South Congress so ubering was very easy and convenient.
Now to the not so great part - One of the biggest issues is that we saw cockroaches in 2 separate areas of the Airbnb. We saw them late at night the night before we were leaving, so on the day of our checkout we contacted May with a picture of a cockroach to give her a heads up and ask for possible compensation for the health hazard. She did kindly offer to have the exterminator come out, but this was not helpful as we were leaving. On the topic of a partial compensation, one of her messages was (directly pasted) "I don’t worry too much about money part because I am not a greedy person but the only at you do like this I won’t give any compensation to you because I don’t think it’s right. And if you think you will give us a negative review we can do the same thing. And as an owner with 3 listings for 3 years I’ve been denied or canceled guests with bad reviews before even at the last minutes. I think it’s fair to be considerable and be nice instead of being like this."