The place itself was clean, roomy and a nice location. However, this property is not managed by the owner, rather a management company named Vacasa. Our family stayed at the apartment for eight days. We were limiting social interactions due to Covid 19. I had all our groceries delivered and realized after the apartment had no extra paper towel rolls beyond the half roll that was provided and only 6 hangers in one of the closets. The other closets had none. I messaged them to drop a roll of paper towels and a few more hangers. After so much back and with Vacasa with them explaining their rules of giving only “starter” supplies - which, is not explained at all on the Airbnb listing - they finally dropped off what I requested after 2 days. The supplies themselves were not so much the issue. It was the way they tried to defend their rules and were inflexible. I realize that for a 2 night stay, a half roll of paper towels and 6 hangers might be sufficient, but for an 8 day stay, I would think they would be more flexible and value how much we are spending for a long stay.
We checked out last Friday and accidentally left a few clothing items in the dryer. I messaged them and asked if they could leave the items outside the door for us to swing by and pick up. It has been one week and they have never messaged me back.
Bottom line, this property is nice, but the management company soured the stay. I will always pay attention now to Airbnbs that are managed by their owners. They are much more personal and customer service friendly.