Elmer is very friendly and helpful. He is flexible and wants his guests to be happy. He's very respectful of privacy and is there when you need him. The lock was super easy to use and the room was clean and exactly as pictured. Aspen, his dog, is incredibly friendly and energetic! He jumps up a bit so be prepared if that bothers you but he really just wants attention and to be pet. Great stay overall! I would definitely recommend!