I was not able to stay at this location due to issues with the Sonder company. Nowhere in the description did it mention the identity verification requirements needed for booking with Sonder before they will give you the check in details.
I’m in the military so even though my drivers license is expired it is still valid while I’m serving. I kept trying to submit a picture of my license and a “selfie” for the verification process but it would just keep asking me to resubmit it after a day or so and wouldn’t tell me anything else, like if there was an issue or not etc. I ended up having to call Sonder directly to try and figure out what the issue was. They told me that since the license was expired their website/app wouldn’t accept it. I explained I was in the military and that the license was still valid and that I didn’t have any other form of identification. I even tried to switch the booking to be under my wife instead but they still wouldn’t work with me and said there was nothing they could do. According to their policy, I needed to verify my identity before they could send me the check in details. They told me I would have to cancel the booking completely and then book again through my wife and have her complete the verification process. I then had to contact Airbnb to have them send a refund request before they could cancel the booking. A day or 2 passed and I contacted Sonder for an update. They told me they hadn’t received the refund request and that I would have to contact Airbnb again. I then had to go back and forth between Airbnb and Sonder trying to figure out where the lapse of communication was happening so that I could get a refund and book somewhere else. I ended up having to book a hotel since my travel dates came by and they still had not canceled my booking nor given me the check in details. Airbnb themselves told me that Sonder is very unreliable. I ended up getting my refund thankfully, although they did try to say I wouldn’t get refunded a couple times throughout this whole ordeal. 10/10 do not recommend booking a place with Sonder.