This was a lovely positioned apartment. Close to South Lamar and easy to get to all parts of a Austin in a $10 Uber ride. The apt was plenty big enough for 3 of us (mum, dad and 27 year old daughter). Parts of the apt are tired with cracked walls and flaking plaster (pics available). Sadly, there were some other downsides - we arrived at 3pm as confirmed - only to find the beds were not made, no new towels and the apt not cleaned. We phoned to report this and were told due to covid (Oct 22 now!) there were no staff but they would sort it and call back. After 20 minutes no one called so we chased, to be told a cleaner should be round and hopefully complete by 5 30/6 00. 3 hours later than promised. This was rather annoying as it meant we could not get showered/changed and go out as planned as we had no clean towels. We also ventured out being stressed as we did not know if the apt would be clean on return. The episode kind of messed up our only Saturday night in Austin. The Airbnb people said they would review our request for compensation but then refused to compensate us. We liked the apt, but also found a cockroach running around our clothes as we left on the last day; and lastly the plumbing in the bathroom left somethings to be desired as after 3 showers the bath tub was several inches deep in water. I feel bad leaving this review as with more understanding and some fair compensation for the issues we may have left in better spirits.