I was skeptical about the property since I had read negative reviews regarding this host when I browsed other properties they operate but I was hoping that it would somehow be different. I had great communication with host up until having the 1 issue, major issue at that. The AC in the unit when we arrived read 76 degrees at 830 pm. We read the house manual provided and followed the very basic instructions on how to adjust the temperature. Pretty straightforward. Fast forward 2 hours later and the unit was getting warmer. It was 78 degrees at 1030. I contacted the host to no avail. I contacted Air BNB for help. They reached out to the host. Nothing. By midnight I gave up and requested a full refund for the major inconvenience. Temps that day had reached high 90s and the night was super uncomfortable. Worst of all, I had my 3 year old who could not get comfortable due to the heat. I tried finding other accommodations but simply couldn't at that hour that I could afford. The following morning I received a very brief message from the host apologizing and saying they would approve the refund. By this time, Air BNB was fully involved and tried to confirm with the host that he in fact was approving a full refund. The host never responded to Air BNB. The agent apologized and after a day proclaimed they had to close the case but I could try reaching out to the host to resolve. I did try to reach out. I told the host I would truly appreciate the refund bc they basically did not provide the basic amenity of a fully functional cooling apparatus. Needless to say I'm 6 days out from this stay and no resolution. I know I'm not going to get my money back. That does not sit well with me but in the end, if my review will serve as a warning to others to stay away, then that works for me.