The thermostat broke in one of the houses while we were there. Kyle sent his handyman over right away, which was appreciated, but it couldn't be fixed while we were there. 3 of our guests were cold every night. The toilet in the back house also had to be fixed because it wasn't flushing. I do think Kyle was good at communicating and the house was decorated nicely, and there was a lot of space. I think we paid for what we got.