Raquel and Jacob were extremely attentive via airbnb during the booking phase and super eager to assist with my one million questions, which was lovely. When we arrived at the apartment we had an issue with the lock code and tried calling the contact number provided, but no answer. It was a little disappointing as I had specifically addressed my concern with the lock box, especially since were arriving super late. While we called and texted the number, once I sent a message via airbnb (which is not super practical at midnight) we received the correct code. My boyfriend and I had to end our stay early due to finding a roach in our room, but Raquel and Jacob were understanding and refunded our last two nights with no questions asked. Other than that, the apartment is in a great location and would have served its purpose for our stay.