Unfortunately we were unable to make it to our rental in Austin due to unsafe traveling conditions from a winter storm. The host was responsive but failed to be flexible when we could not get to the location due to unsafe roads and road closures from ice and snow. After messaging the host with my concerns she failed to respond whether she was local or not to know information firsthand but only responded with “roads are safe, weather is cold.” After calling many local businesses, local police, and Austin DOT, whom all said many roads are closed and to not travel to the area because conditions would only be worse over the weekend, she still was adamant that the roads were safe. I asked if there was any way we could reschedule dates, refund, or if she had a rental in Houston since we needed somewhere to stay for the night but she refused. Yes I know you cannot predict weather and everyone wants to make their money but I feel as though the host could have tried to somewhat help us in some way to have us rearrange dates and possible pay difference if the rates were higher.