House was great, homeowners were great, however, being there on business, I needed to alter my stay. I contacted host on 4/3 (last day for FULL refund was 4/4-I had an email saying that) and asked to change reservation dates but was told it was too late (even though home was available on the new dates I requested). So, I asked to cancel. No one responded, until I called Vacasa and Airbnb (several times) and waited on hold for almost 2 hours. Vacasa kept telling me to call Airbnb, Airbnb kept telling me to contact host, then when I contacted 'Host', I got rerouted to Vacasa. Very annoying, waste of my time. Then, all of a sudden I get an email saying 4/2 is the last day to cancel for refund. Interesting. So, I didn't want to lose all of my money, and still had to go anyway, so I went. Then, last night I asked for another night, and suddenly I was able to extend/alter my rental. It's super easy to book, but God forbid you ask to change anything. Other than that, it was a decent, nice rental.