Benefits of this rental unit include a central walkable location to several downtown areas of Austin and access to the pool and outdoor seating area.
Limitations of this rental unit are that everything is done virtually/online so if you are not 'tech savvy' it will be difficult to access the rental unit since no one is actually there to assist you (front lobby person is for long-term residents of the building only). It is also quite pricey for the quality of the space. For example, the bathroom shower needs a renovation immediately (cracked walls, old soap dispenser not in use still on the wall), walls are scuffed up and dirty, main door had a hole in it, furniture is sparse, cheap and somewhat uncomfortable. There are 2 elevators for 19 floors, and one was out of use the entire time we were there so waiting for the elevator took 5-10+ minutes during busy times of the day.
We were also a bit disappointed that our early check-in request was denied in addition to our room not even being ready for us at the regular check-in time of 4:00 PM. We received a text at ~4:00 PM saying the room would not be available until 6:00 PM! However, we did get in around 4:15-4:30 pm after I responded that we needed to get in... likely a communication glitch between the cleaning crew and management. There was another group renting a Kasa unit that was also waiting for their room to be available in the lobby at the same time we were, so it seemed to be a reoccurring pattern.
Overall it was a fun experience in Austin, but I am unsure if I would pay the cost of this rental if visiting again in the future. Hotel would likely provide higher quality for the cost.
The scooters are also really fun to get around downtown quickly on - highly recommend!