I'd like to preface this by saying I reset several AirBnBs on a regular basis, and have never received less that 5 stars on cleanliness,
so I may just have different standards for what "clean" is.
My boyfriend and I were very excited to spend the week of our anniversary here, but we were very disappointed at the cleanliness of this place. There was black hair all in the bed sheets, in the shower (including stuck to the used bar of soap), on the toilet paper (adhered with what looked like toothpaste or gum), on and around the commode, and on the floor. When we brought it up, the host offered to send a cleaning crew over immediately...but it was 8:30pm and we had been travelling since 5 am from several states away. So we declined the immediate second cleaning and slept on the pullout couch for the evening. They offered to send someone the next morning which we accepted, but we didn't get an approximate time, so made sure to be out early. We felt like we had to repack, which was also inconvenient. We got home later, and it was much cleaner, though some things were still amiss. We just ignored the hair stuck to the coat hangers and threw the dirty used soap away ourselves. The hosts offered to knock the cleaning fee of $50 off.......after we paid nearly $1,000 to stay here. We were expecting a clean, cozy "home" for the week--as that's what AirBnb tends to deliver, but we were disappointed. I think we left it cleaner than when we found it. In the age of a worldwide pandemic, it made me very uneasy staying here after arriving to the state it was in.
Other than the cleanliness, this place is in a great location. The apartment complex itself is less than ideal (woke up to neighbors talking to their cat loudly outside, drying laundry took over the courtyard), but this individual apartment was sufficient. The bed was very comfortable once we actually slept in it. It was a quick drive to many great locations and within walking distance to a great little pizza place ("Brick Oven on 35th").
The fact that this place is managed by a property management company is, I think, its downfall. I was receiving messages from whom I assumed were the owners, and I was also receiving emails from a property management company who seemed to have no clue of the cleanliness issues we were dealing with.
3 out of 5 stars for the great location, comfy bed, awesome tv choices, but also the lack of cleanliness and amenities.