I did not have the best experience with this Airbnb and will not be booking with them in the future. The communication was not great and the hospitality was not there whatsoever.
I communicated to the host prior to arriving the time I would be arriving and checking in to the apartment. I arrived at that time, 10:30pm, and was unable to get inside using the keypad. They provided me with 2 codes, and neither one of the codes worked. I contacted the host, and did not receive a response. I had to find a hotel room at 10:30pm that night. I did not hear from the host until 9:00am the next day, after I messaged them again in the morning. I barely received a "sorry" from them. I also had to ask numerous time for a refund for the night I was unable to get inside the space.
Coming from someone who has spent their career in the hospitality industry, I was very disappointed in their lack of sympathy, response, or just care in general. Super disappointing.