Everyone was extremely responsive, we had an issue with the keycode but Ryan was able to address that right away. Perfect place for a group of 10 and the location was extremely convenient as it was walking distance to most of the places we wanted to go. Starbucks right across the street and restaurants/juicery/yoga studios just as close. They also were able to store our luggage for people with later flights. Projector system was great, just don't forget to bring your own adapter for your Mac computer.