This was my first Airbnb; We booked it for a training we had in Austin for work purposes and my coworkers and I thoroughly enjoyed our stay. Upon check-in, my coworkers and I found lots of information about Austin, including recommendations for food and entertainment that is provided for visitors who are unfamiliar with Austin (like us). In addition, some snacks, water, earplugs, and face wipes were also provided, which we felt was very thoughtful of our host to do. There was a bit of a leakage problem with the bathroom sink and the A/C but I notified the host and they immediately offered to relocate us to another loft. Since the leak was minor, my coworkers and I decided it was not too big of a problem and we stayed in our loft. Regardless, our host got the leakage taken care of promptly and there are no longer any leaks. The response time of the host in taking care of anything we need is impeccable! Very professional and I commend them on their great service. I have already shared the listing with a friend and we will DEFINITELY be booking with Top Trip Rentals again.