Felt welcome as soon as I reserved this apartment. Raquel and Jacob were very easy to communicate with, and the apartment manual did contain everything you need to know, and more. Best thing about this place is its location downtown: everything is walkable, and near a couple of bus stops (although the stop of the airport bus is a number of blocks away), which makes it a good alternative to hotels. The use of keyless entry also makes it perfect for those who need to check in and out early. Will be back!