We got to the “loft” (aka ground-level apartment) on Tuesday evening and found that quite a few amenities were not available to us that were mentioned in the listing. They talked like it was a brand new listing (when I messaged them on July 29th) that would be all sorted out by the end of the week, but two and a half weeks had gone by at this point, and the listing was still not accurate. Besides the items specifically listed as amenities that were not there, other misleading information included their claim to have a “fully equipped” kitchen, when there wasn’t even a microwave. They had a TV, but no way to watch anything on it. The couch smelled disgusting and was covered in pet hair, when they claim in their listing, “no pets.” We did not have hot showers, although the water would get hot at the sinks. They list a bath tub as an amenity, but then tell you in the welcome binder when you get there that the tub is unusable. I could keep going with the list, but this wasn’t even the worst part…
The hosts left a note in the binder that said to contact them first about any issues before leaving a bad review. So I did just that, only to be met first with excuses, which escalated quickly into disdain, and continued into mockery, as if it was completely absurd to them that we would be upset to not get what we paid for. They told me if I didn’t check back to see updates on the listing, even AFTER they’ve taken your money, that’s on you. 🤷🏻‍♀️ Now sure, I had the option to cancel if I didn’t like the changes, but how is it realistic to expect anyone to re-read their entire listing to hunt for changes EVERY DAY leading up to my trip?? Even so, the only update they had even made was regarding the newly unavailable WiFi.
I could easily get past a few small listing inaccuracies, but to have our “hosts” react so dismissively and immaturely toward our concerns (which we shared at THEIR request) and to never even receive so much as an apology, let alone any attempt to actually resolve our issues… THAT I have a problem with.