We were on vacation and expected to have all the appliances working when we arrive the garage door was broken and dented. We notified the owner. He just said thank you. We tried to wash a load of clothes in the washer dryer combo. The wash machine broke. We notified many times called airbnb because we couldn’t contact him and told him my sons clothes were trapped in the washing machine full of soap they were all new clothes that we had bought at Cavender‘s. His response was I’ll give you $15 and go to some wash laundromat down the road we were on vacation which I rarely take this route our whole day. We had to return back without clothes. Finally got the washer unlocked get our clothes out and recover them dripping wet, soapy clothes I asked for a refund still haven’t heard back is very unresponsive. The only through this app can you talk team we gave him your phone number ask you to please call rectify this to this day. Three days later still no call the place was cool very accessible