My frustrations with Vacasa fall under two broad categories: 1) Refusal to Communicate and 2) Failure to meet basic expectations.
Attempts to communicate with Vacasa resulted in no response, incorrect information, or incomplete information. All communication was cumbersome requiring calling an off-site number even when I was on site. Examples include, but are not limited to the following:
1)	Beginning three days before my scheduled arrival at Natiivo in Austin, Texas, I began sending emails and texts and making phone calls to ask about check-in as I was transporting considerable luggage, food, and flowers. My simple request was to talk to someone onsite. Promises were made to call me back, but it did not happen. No response was received for most of my emails and texts.
2)	Finally, I received a call one hour before I was scheduled to leave for Austin. The information I was given was incorrect. I was told that carts would be available for the luggage, but they were not.
3)	At the end of our stay, I requested a late check-out and was told to call an offsite number, which I declined to do as I did not want to waste another two hours on hold with Vacasa.
I was told that Vacasa is attempting to marry the hotel and AirBnB experience. Unfortunately, the result is the removal of all the benefits leaving only the disadvantages. Vacasa failed to meet basic expectations, including, but not limited to the following:
1)	One of the reasons we chose to stay in an AirBnB was we wanted a kitchen. When renting an AirBnB, one assumes that a kitchen will be provided and that that kitchen will have a conventional oven. That was an incorrect assumption. The oven was a fancy microwave with a detailed instruction book. Reading an instruction book is not what I want to do on vacation.
2)	I assumed that I would be able to cook in the kitchen; however, very basic equipment was missing.
3)	When staying at a hotel or AirBnB, one assumes that coffee will be provided, but Vacasa did not provide it. We brought K-cups because Keurig is the type machine most hotels provide, but Vacasa did not have a Keurig. Vacasa provided a coffee maker but no coffee. Again, poor communication, see point 1 above.
4)	The “pillows” were eight inches thick and hard as a rock. They were the most uncomfortable pillows I had ever encountered in fifty years of travel.
5)	No luggage carts were available either when I checked in or when I checked out.