Our room was extremely clean and it was easy to find the room with the instructions provided. The bed and space was large and comfortable.
Our chief complaint was that we were right above a bar, literally facing the backyard of the bar, with blaring music until very late into the night. Despite advertising 24/7 customer service, when we asked to be moved, we were told that there was no one available to help us. The person who reached out in the morning to see what they could do then ghosted us. Also, their website frequently didn’t work and did not work for check out.
That said, it seems like they have many airbnbs in the building, so other people have had very different experiences than we did.