The house was as pictured and described for the most part. It’s the back unit of another house, and is located right next to a local wine bar. The house in general is conveniently close to downtown and South Congress area. We appreciated the location since we had so little time in Austin and wanted to make sure we were staying within the vicinity of places we wanted to visit west of the lake. However, our actual experience wasn't so great. We booked here for 2 nights for 4 people, which would have been perfect since there are two bedrooms. Upon arrival at the unit, everything for the most part was fine, just minor things like not having enough towels. We were given 2 to use for 4 people. We contacted Ryan, and he let us know that we would get additional towels the following day. We were already exhausted from traveling, so we figured it was okay and would just make it work for the night. We rested at the apartment for about an hour before heading out to dinner. When we came home for the night, we couldn’t rest like we had hoped. While settling in, we discovered tiny bugs crawling all over the dresser tops. This prompted us to check the rest of the house, and noticed the bugs were also crawling along both bedposts, the mattresses, and on the floor. We were unsure what types of bugs they were but were uncomfortable sleeping under those conditions. Some of us also noticed bug bites on our bodies, so we contacted Ryan right away to let him know about our discomfort and to see how we could resolve it. At this point it was already 11:30 PM, and since we couldn’t get a response from him we decided it was best to leave the unit for the night. We didn’t stay there for the rest of the weekend because we were unsure whether it was an infestation. Ryan did not return our message until almost a day later (21 hours), and instead of working with us on a solution, his response was unsympathetic, hostile, and accusatory. He basically started by claiming he gave us enough towels, even though in his previous note he apologized for not giving us enough, then said that his housekeeper cleans the unit every time and that there were absolutely no bugs whatsoever (even though we had pictures and a video to prove they were there). He also immediately referred to us as guests who made him not want to host Airbnb. I was so confused by the tone and I’m extremely disappointed by this experience overall. I'm even more appalled by Ryan’s way of handling the situation. I understand that at the end of the day, it’s Ryan’s home, but having been a long standing member and supporter of the Airbnb community, I find this situation unacceptable. We were not rude or demanding, simply asked for a solution and tried to resolve the...