The place had no hot water at all, and the towels in the bathrooms had curls of hair on them. Pretty disgusting. I checked in at 2 AM in the morning...so when I messaged Fred, I didn't expect a response right away. Nonetheless, I think having hot water in an airbnb is an obvious thing to expect? Not to mention the hairs I saw on the towel after I attempted to take the cold shower. Furthermore, there was no soap, and no shampoo. I'm not sure if this was specified somewhere, but this was the first airbnb without them. I'm sure this kind of situation is rare, given that Fred has decent review. BUT...it still happened. Your whole visit is ruined knowing that you don't even have hot water. I wish Fred did something to make up for the experience...but he didn't.