Though I like to refrain from leaving negative reviews, I’d hate for another family to experience what we just did. My family of 5 (including 2 toddlers) booked a last minute weekend stay but had to book another hotel for the second night.
My son and I felt itchy as soon as we walked into the house, but ignored it. Then I was woken up at 1:30am from the itching again and noticed a spider directly on the ceiling above me, bugs in our blankets/sheets, and bugs crawling over the walls and ceilings. I reached out to the host an hour later, but did not hear back until the next afternoon. He was nice and said he’d try to send a pest control company that night, but I told him we booked another hotel and asked for a full or partial refund. Unfortunately I did not hear back until after Airbnb customer service investigated our case and offered a refund. Besides the pest issue, the accommodations were uncomfortable and seemed to be the bare minimum requirements. I wouldn’t recommend this stay for a family.