The stay was fine overall and Suzanne was generally super responsive weeks leading up to it. She was extremely polite and kind about offering recommendations and being on hand. And her other reviews say the same. But that's why I was surprised when we actually arrived. The first day did not go great. I had hoped to check in early based on our previous correspondence where she said it was most likely possible but depends on the cleaners and she would text me. I tried contacting Suzanne several times, first the night before, then on the morning of when our flight arrived at 10am and while on the way to the airbnb to confirm it though. When we finally got in touch, she told us it wouldn't be possible until the listing time of 3pm and apologized for having her phone off earlier--that's fine but not really responsible. She could have told us before we left the airport so we could reroute ourselves. After much insisting we convinced her to at least drop our luggage off so we could tour the city as we were sitting outside her door the last 30 min. She allowed that as a courtesy so we kept our word and literally changed out of the clothes we were wearing from 3am-1pm (at this point) outside her door, unlocked it and left our luggage by the door and left to return almost two hours past the 3pm check in time. By then we were really in need of freshening up. I'm a clean freak though my friend isn't but we were both turned off by the stains on the toilet and hair in the tub. Given how we started off with Suzanne I didn't trouble her and cleaned it up myself. I later found out that you should contact the host and Airbnb immediately. In hindsight I honestly think Suzanne would have been helpful to us if we had told her and would have checked with her cleaners and made sure we were satisfied, so that's my bad. Like I said the rest of the stay was fine but I did expect a bit more cleanliness because she told me there would be cleaners. The place is also very cute and comfy for the price. Definitely lovely that there's a pool too. And I recommend El Arroya around the corner.