We were excited about this stay. Unfortunately, we left after only being there 12 hours. We got in around midnight. The check-in was smooth and easy. We woke up around 5am to what we would later find out around 7am was a shoot-out between a gunman and several officers. Not exactly the best start.
We were ok and could get passed that despite the street being shut down for the entire morning (we couldn’t freely leave). After being up during the daytime, we noticed roaches, German Browns specifically, in different rooms of the unit. The unit was clean but it’s in an apartment building so the issue could be throughout the entire building.
The host was kind enough to refund us the remaining days of the reservation even though there is a no refund policy. Airbnb support has more of a hands-off policy for these issues, so they more act as a mediator between parties. As a resolution, I did agree to be charged for one nights stay. The issue isn’t entirely their fault but the reservation before ours reviewed the same problem. If you’ve had roaches, you know that issue takes a couple of weeks after exterminator treatment to go away and even then it’s not a guarantee. The host at the very least should have reached out to us or cancelled our reservation knowing the previous stay reported the issue. At that point, it seems more like an attempt to cover it up and hope we didn’t notice for four days.
I hope they can find a way to fix the issue because the spot is well located to the river, downtown, and airports and you can tell that they’ve made an effort to make the apartment nice.