Our stay could of been a 5 star review, Nice central location, clean, covered carport, just as the ad says.
But Here's why it could of been a 4 star review. When we arrived after our check-in time, house keeping was still there. when we came back later, we noticed several items not working including the clothes washer. We messaged Ames-Austin reporting the problems any never hearded back from them. Ames-Austin did as we found out on the last day as we took pictures of the problems, fixed the washer and a ceiling fan without telling us they were coming in, nor did they, leave a note or message us, tell us they fixed two of three problems noted to them.
Here's why they get 3 stars.
A cold streak hit Austin during Thanksgiving 2021, we turned on the heater and ran it that evening. It warmed a few degrees, but it remained cold thru the evening. when we came back the second day I opened the heater closet and notice the gas was turned off and a letter from the gas company saying the gas company turned off and taped the valve off due to vent issues, on July 27 2021.
We messaged then called the message number listed. His first response was Hello not even saying Ames-Austin. After confirming I was talking to Ames-Austin, he reported knowing about it but thought it was fixed. I asked why the repair person, if there was one, didn't turn the gas back on. He said he would get back to us.
We got a message 24 hours later saying because it was a holiday weekend, he could not get a repair person their. He offered for to pay for us to go get a space heater, max $40. We declined his offer due the fact it was our vacation and we were not going to waste it shopping, plus it was slightly warmer.
Also, there was no bath/shower mat, it's very slippery there and a accident waiting to happen.
If they fixed all this stuff, we are not ecstatic about the communication with Ames, but would rate them higher.