We were greeted by Erin in person. She was very efficient in communicating from the time of the reservation to the time of our departure via text messages. The apartment is very close to a hip neighborhood in Austin, with very nice restaurants nearby and a quick drive to the downtown area. The apartment itself is very fresh, modern and spacious. The hosts are very thoughtful of what a guest might need - even have some games available. The kitchen is very well equipped. The house rules/instructions are clear and specific. There is ample parking on the street.