Elaine was the most gracious host. She accepted a last minute booking not realizing we were just about an hour out. She did not have the room ready because she thought it was the next night. She was so embarrassed that she gave us a full refund. I am still giving her a 5-star because her space is exactly as listed and even though it was not fully ready, we were able to find a place to get a good nights sleep! Her offer of a full refund & a discount on a future stay speaks volumes to her character and hospitality!! Very cute little space.