Jason was very responsive. Our first night stay I noticed that more than 50% of the light bulbs were out. Jason had his team out to the apartment within 2 hours to fix this. Although we were impressed with the responsiveness the team didn’t bring enough lightbulbs to successful complete the job. There are many notes/instructions scattered throughout the house. One on the knives instructing you to hand wash them, however a sponge was not provided. The space is in a great location if you are looking for a modern stay. Would definitely recommend.