This was a tough one to review. The apt. is really cute. Very clean upon arrival. Dawn was very responsive and very nice. Upon initial inspection, it was very clean and very well maintained. Loading and unloading bags is difficult due to location. Not an issue for me but Sis has bad knees and it was a struggle for her. As we were settling in for the evening, roaches began to emerge. Dawn was quick to respond and came down to help. Unfortunately, 2 roaches turned to 5 just running around. It was too much for us. We bailed. It was very late, we were very tired from traveling and lugging bags in the middle of the night was not how we envisioned our evening. Finding a hotel last minute was difficult and we ended up paying way more than we had budgeted. This was not just an inconvenience, it was very stressful and disappointing. Dawn was quick to issue a cancellation refund and she was great overall but it did not compensate for the incredible inconvenience or extra expenses we incurred due to this unfortunate experience.