The place looked like it had never been cleaned (cobwebs with spiders above the bed and below the bed, windowsills full of dust/unidentified black pellets that could have been dirt or other, sticky stains on the floors), the bed was covered in someones hair, crumbs, stains, and multiple spiders came out of the covers.
The rest of the place was in a similar vein with crumbs, debris, and just overall unclean.
The outside looks nothing like the photos - just a random junkyard of stuff instead of a cute sitting area (I didn't even see a place for sitting) and the parking situation was in a empty, graffitied, lot beside a busy road.
This experience ruined my whole stay in Austin for a wedding since I got in late and had dogs and had no other options other than to drive home to Houston. Thankfully I had not been a visitor from another country or farther away.
Thomas responded the next morning (I had messaged him late), saying their cleaning crew had a mix up. I find this hard to believe since the bed was made, towels were rolled, and most of the uncleanness had definitely been there for quite awhile (dust/base boards and all window sills covered in grime/cobwebs etc).
He did refund our money and apologised.