My family and I stayed here for 5 days while our house was painted. The house itself was clean but I would not stay again after my experience with the host. The most inconvenient part of the trip was that Kels waited to tell us the freezer wasn’t working until after we checked in. We also found out later that evening when I was going to make my daughter some milk, that the refrigerator wasn’t working either. Since our house has been under construction I was really looking forward to cooking but that was impossible without a refrigerator. The refrigerator was fixed 2 days later after to visits from the repairman. After the repair we asked for compensation for spoiled groceries, takeout while we waited for repair, and a refund for the 2 nights. Kels didn’t agree but did end up refunding for the groceries and takeout.
We later asked to book an extra night since painting at our home was running behind. Kels said he needed to charge an extra $100 on top of our current rate since it was Memorial Sunday. We didn’t think this was fair and that he was trying to make up for money already refunded to us so we said no.
During our stay we also found a gas leak outside while playing with our daughter. I immediately let Kels know. After no response called the gas company for him. I also stayed at the home to be present for the gas company since that was required by them. After Kels messaged me back he said his Dad would show to take care of it but he never did.
This is the most disturbing interaction - 1 day after checking out of the Airbnb I receive a photo of a knob on a gas stove that is slightly turned. Kels then asks if I intentionally left the gas on at the stove in the Airbnb. I was shocked when I saw the message. He was asking me if I intentionally left the gas on to hurt someone. I was immediately offended by the ridiculous question and obviously said no.