The top trip crew was in the lobby when we arrived and very welcoming. Prior to arrival, they were great with emails and phone calls, checking to see if I had everything set up, and with giving updates about the building space. They were thorough and up front about things like noise, construction, and access to the building. I would definitely stay here again with a group of friends. The balcony was a huge bonus. They were also accommodating with a late checkout. No frills, had everything I needed!