I booked a room with Erick around 5pm. an hour later he messaged me and told me it was too late in the day to accommodate me and I would have to cancel the reservation. I explained to him that if I canceled I would not get my money refunded. he was supposed to cancel the reservation himself but refused to do so. He has a very thick accent and does not speak English very well. I had to call customer service to get this issue resolved.