Ryan and his place in Austin were great! I had originally booked a different unit of his, and when part of our crew canceled, Ryan was very helpful in working with us to rent a smaller unit and transfer the other to a group of my friends. It could have been a nightmare but since Ryan has several units in the same complex, it was very easy. The unit was clean, super convenient for ACL, and there were tons of shops and restaurants a few steps away. My main complaint would be that the pool doesn't get sun after 1:00 or so, but Ryan can't control that! We didn't have any contact after the booking which was fine. Only recommendation would be to provide check-out instructions, as we weren't sure what was required so we did what we've done in other rentals (take out trash, strip beds, etc.). Overall a great stay and we would rent again!