They were very nice about us leaving our bags there while the cleaning crew worked. They responded when the freezer was not cooling and helped me understand the air conditioner.
Unfortunately, myself and one other guest was diagnosed with bed bug bites four days after leaving. I called out of genuine concern for future visitors. Andrew expressed his apologies and said he got an exterminator and would like my contact information to follow up. I never heard a thing. The office visit, treatment, a week of decontamination of my things and itching like crazy, made this a horrible end to my visit to Austin.