The condo was absolutely beautiful and a great location! All the more reason for our overwhelming disappointment with our stay. Our check-in time was 3 p.m. and when we arrived the condo was not cleaned. we informed our host, Kevin and he was sincerely apologetic and said that he was going to get someone there right away to clean it. He even called us back on our cell phone rather than email to let us know that he was going to be in constant contact to let us know when we can get into a place. We initially thought it would take maybe an hour or two. We I have two small children and had just arrived after a very long drive. We were exhausted and we're hoping to be able clean up, rest up and then enjoy the city. Unfortunately, 4 hours later we hadn't heard from him even after we called him several times without a response. We then attempted to contact him by email. We had expected a phone call to let us know when we can go back but then around 9 we noticed he finally emailed us. To our dismay, he informed us that his phone had been off and he just put it back on and that our room was now verified clean. To his credit he did refund us for the 1 night stay but undeniably a disappointing situation and over 6 hours waiting with two young children... we were in Austin for only one night during our travels we were extremely tired and didn't have time to freshen up and rest after are long drive... our expectation is that he would have called us immediately knowing he already had our phone number. And to make matters worse the next morning while my husband was in the shower the water was shut off and when we try to contact Kevin he was not answering his cell phone. It took him about over 15 minutes to get back to us. When he finally did contact us he let us know that he was going to send a maintenance man . Then sometime later he finally contacted us again to let us know the services was going to be cut off until about noon... check out time was 11. We ended up having to call Airbnb customer services explain the situation and then we left without showering or feeding our children any breakfast.