I made a mistake with my booking and Lincoln walked me through getting things straightened out. He also assisted us in getting into the property immediately, rather than waiting on the auto generated messages/correspondence. It helped me A LOT! We have reserved this home multiple times for out of town work related business. We will reserve the home again when possible. Lincoln is the best - and the house is immaculately kept. Everything is always in working order. Love this home away from home.