Communication was by email and messages with Mari. She was prompt in replying, although my messages were slower getting to her. My son and I were very comfortable staying at their place. The set up was great! The pictures show the place as it is. The small sitting room was nice, decorations were interesting, and the kitchenette had everything we needed for our long weekend stay. We have traveled to Austin many times so we spent our time checking out the Hill Country, looking for more "weird" Austin sights, and visiting with family. I would recommend staying here because of the location and ease in getting around the area. It was also a plus for us to spend time with their animals!