Sophia was easy to work with and quick to respond. The apartment was just as advertised. There is no TV or microwave (these weren't surprises, but just in case you didn't notice in the description), but there were nice towels and clean sheets. No dust. I have ATT and my cell service was pretty crappy, but my friend with Verizon had no issues. Although the outside of the apartment complex is pretty drab, parking was easy and the complex was quiet!