We drove from Wisconsin, right through that nasty blizzard on Dec. 22. When we arrived in Austin, the temperature in the unit was only 59 degrees. I contacted Kristine who responded within 10 minutes. While it took a while for the heat to increase to a comfortable level, Kristine was very helpful and responsive, and compensated us by refunding 1/2 of the first night’s cost. That was very generous, and we were quite impressed with how responsive she was.
The unit is small but very comfortable. The kitchen could use a few more utensils. We were very happy overall with these accommodations.