Check in was easy and communication fast.
However the house was quite filthy upon settling in. I spent our first night cleaning the walls, floors windows and shelves all covered in grime and dust. I didn’t want to sleep in other peoples dirt, but apparently that’s too high maintenance...? Our sheets had a white flaky stain on them.
The pics make it seem like a bright and clean space but our experience was not that! The house is dark and although decorated well with a new kitchen, it’s falling apart from foundation problems and doesn’t get the attention it needs. When we first booked we contemplated trying to extend for a month while we wait for our new house. But once we arrived we couldn’t get out fast enough. Amanda offered to clean the house after I let her know I was unhappy with the cleanliness, but I had already done it so that was moot. But that’s all I got on the subject. And upon checkout when I expressed to Amanda how crappy it was to have to clean when we got there, she turned it around on me and said it was also crappy for her to have to sweep my dogs hair off the floor upon checkout. Sorry, but I pay a cleaning fee for that. We left the place tidy but I guess we should’ve cleaned fully before leaving AND upon check in.
She came to clean up after us before I confirmed that we had checked out as asked, an hour before checkout time. And that seemed to be my fault that our dog was still there, even though I never confirmed we were gone.
We did accidentally melt a spot on her toilet seat without realizing it was us. Which I apologized for and agreed to pay for, begrudgingly after we had such a bad experience here. Apparently when you have enough high reviews you don’t have to try to win everyone over? Sadly we had such a poor experience here and nothing close to what others have mentioned.