I’ve stayed in dozens of airbnbs including multiple managed by Vacasa and never had a poor experience before this. There are at least 5 different parties involved in this rental - the owner of the unit, a building management company, Vacasa acting as unit management, a Vacasa representative at at the building who could not assist with anything other than check in, and Airbnb.
We had an issue with our booking that emerged prior to check in and spent hours being passed around between each of these parties. Each insisted there was nothing they could do to help, but they were certain one of the other parties could help. The whole experience - particularly our engagements with Vacasa - was devoid of customer service, completely lacking in empathy, and irrational.
The accommodations themselves were very clean and as advertised (read: hotel-like) but we received service that was far below acceptable hospitality standards. We checked out early and will not be returning.