The owners attitude was horrific. We had a seven night stay and out of the seven nights, five of those the hot water heater was not working at all. The second that we realize that this was an issue we communicated with the host, and simply asked that we be reimbursed for the inconvenience of not being able to take a comfortable shower. The host then threatened to call the police on us and kick us out of the Airbnb, saying that “people like you are the reason why we are getting out of the Airbnb business“. The house was poorly put together, although the pictures were representative of what the house had in it, the place looked like it had been put together from spare parts. Tiles from the floor were loose, curtains to the bathroom would fall off from the slightest touch, and everything just appeared to have been poorly thought out. Also The host told us that we had to keep the air conditioning above 73° at all times. When the host manual stated that the temperature should be simply kept at a reasonable temperature. It is a very hot summer and sleeping with the apartment at 73° or higher caused us to sweat. One morning we even woke up and the owner had change the thermostat from what we had set when sleeping, to 76° And so we woke up in a sweat. I do want to mention that they were only in the house to perform repairs on the hot water heater and did not enter it while we slept without permission. But changing the thermostat on us while we were sleeping without her permission was not acceptable. We travel a lot for work, and have stayed in A ton of Airbnb’s, and we have never had any issues with any host ever. I always give a five star reviews and we always go out of her way to make sure that the cleanup for the house is as painless as possible. I hate that we had such a bad experience, and hope that if anyone read this, that they do not have the same issues that we had with this host.