You should think twice before renting from Top Trip Rentals. I checked into a Top Trip Rentals (TTR) unit in Austin, Texas for a six-day stay to recuperate after major arterial neck surgery. Because of the risk involved, my sister flew in from out of state to be with me for the first three days. Another friend was going to help me after my sister left, and I chose this unit because it was in a safe area less than half a mile from my friend’s house.
On Day 2, the AC unit broke, and the temperature in the rental quickly reached 83. TTR was contacted, and I stressed my fragile, post-surgical condition. For almost 24 hours, we endured a sweltering rental as TTR workmen came and went while never fixing the AC. On Day 3, I began to run a temperature. The TTR workmen still had not fixed the AC, and neither they nor the owner could promise when (or if) the unit would be fixed. By this time, I was hot, sweating into my neck wound, and exhausted, having been unable to rest for almost 24 hours. My sister became very concerned and notified the owner we could no longer stay. She checked me into a nearby hotel, having stayed only two nights in the stifling TTR rental.
Despite repeated requests, the owner has only refunded $83 of the $614 paid. In their “defense,” TTR says I should have (1) moved to another TTR rental in a different part of the city, (2) continued to wait for an indefinite period longer than the almost 24+ hours we had already waited, or (3) moved back from the hotel once the AC was finally fixed. By taking this stance, TTR clearly values their bottom line over the health and welfare of their clients. So again, you should think twice before doing business with Top Trip Rentals, especially if you exercise the right to ‘vote’ with your pocketbook.