I received an email the night before our stay and it mentioned something about a parking pass to be paid for. I was unaware of this and it was not made apparent at the time of booking. I emailed back and forth a few times trying to ask about it clearly, as I was not understood after my first email response to the person. Then I received a link to go to a form and had trouble with that and when I emailed twice to ask for help I never received a response.
To check in I was to text a number posted on the office door, which I did and several minutes later a man appeared behind me from the street. I would not have known he worked there had it not been for his shirt. It was a Thursday afternoon so I would have expected someone to be in the office.
In our apartment we found mold around the toilet and a thick layer of dust covering the bathroom fan. I also took pictures of both. Upon checking out I asked about that at the front desk and was told I would have to report that to Airbnb and was asked if I took pictures and mentioned to submit pictures with my review if possible.
Entering and exiting the elevator in the parking garage it smelled very strongly of sewage or awful garbage. The odor was so strong it almost had the three of us on the verge of throwing up.
Other than all of that, the place suited our needs and was in a good location.