Michaela was pretty responsive. She got in touch with me as soon as I book my room. She offered a helping hand even before I got there. When I finally got to the place, she was very very welcoming; she made me feel comfortable and to top it off, the room was clean. It didn't feel stuffy. It just smelt fresh. The room had all the basics : a comfortable bed, a small study area... etc. I highly recommend this place. You can't go wrong.