Let me start out by saying Jessica is really great at communicating once you book with her. She noticed that we were planning to stay with kids, and provided a list of baby items that she could provide in the home for us. We were super excited to stay in the home.
Unfortunately, our kid got a 103 fever the night we were supposed to travel and our plans got interrupted. Jessica was quick to respond as we updated her with our situation, and worked to the best of her ability to accommodate our situation. Unfortunately we were unable to travel and stay, but she did help work with AirBnb to get our cleaning fee refunded back to us.
I would definitely book with Jessica again even though we could not complete travel. Having someone who was responsive and worked to help us out even though there was nothing for them to gain shows that she truly cares about her guest experience.