This stay was absolutely horrendous. I do not have words on how to describe it.
We checked in on Friday at 5pm, the a/c was not working. The apartment was already really hot and stuffy, so I immediately got in contact with the host, who did respond right away the first time, stating that they were contacting the maintenance department. I reach out to the host again, around 6 pm, asking for any kind of eta/time frame because we had a 3year old who's bedtime was 8 pm. I did not get an immediate response but it was when I asked for the wifi setup that the host messaged right away regarding the wifi setup, not saying anything about the ac. As soon as that happened, I did not want to deal with the host so I went straight to air BnB.

The first associate I talked to through Air BnB recognized that our situation needed urgency, however, we got disconnected. The second associate again recognized the severity of the issue and needed to speak to management and I was told to expect a callback. Now it is 10 pm, I call back and get john. He throws a wall up, has absolutely no intention of helping us because proceeds to tell us (at 11 pm) there is nothing to be done at this moment because there needs to be an INVESTIGATION done.
It's 11 o'clock at night, we needed to be moved right then and there. So we made the decision to go to a new hotel room. We did not want to move, obviously, this unit had the right set of amenities that was going to fit our trip. So in an attempt to cool down the unit, we purchased 150$ in fans. But it didn't work.
We moved to La Quinta because it was the only hotel that could fit our budget and accepted pets. Imagine trying to find a new hotel, because you're being roast alive, at midnight, making sure that they accept pets....on a Friday night...in downtown Austin.
We move from our unit which had free parking, a fridge, and only had to go up 1 set of stairs. We go to La Quinta, and we have to valet our car and we lose the groceries we had because La Quinta lied to us about a mini-fridge. Also, we had to go up 4 flights of stairs.
I went back to the unit on Saturday to see if anyone had come. No one had. No note, no ac. The ac was still broken. I notified Air BnB.
When I tried to resolve this on following monday, I was told I am only being refunded for 1 night which equals to 150$. This amount was a refund for 1 night. I was told that I was not getting the remaining payment becasue I left the apartment.
uhhhh....okay, I did not cancel my trip at all. So technically, I stayed there entire 3 nights and 2 days. Paid 400$. The host and air bnb failed to provide a safe enviroment for a toddler, a dog and 3 adults. This sitution was 100% an emergency maintaince call, to which the host and Air bnb failed to respond too.
I want the full refund for this stay and i want my stay at la quinta to be compensated. I keep pushing this to the top of every ladder.
Thank you.