Very communicative. Few kinks along the way and all were resolved (pots scratched up and Sarah mailed new non stick ones, curtain fell and her son came to help, timing/adjustment for exterminator - only saw one at the tail end but the apt is pretty clean so I guess it’s part of Texas). Easy to make this a home away from home. Just connect with Sarah and she will help resolve / replace what you need. Location was very convenient and I felt safe there for the few days.