Worst Airbnb experience. Upon my arrival, I received an email from Sonder that the digital code to enter condo was not working and to request a key fob from the front desk. I arrived at The Catherine, and the front desk had no idea what I was talking about. Several calls to Sonder, they called and instructed the front desk to give me the key fob which ended up not working (front desk personnel even tried to help me gain access) Sonder had no onsite property management available that evening so I had to find another place to stay (it was already late Saturday evening). While Sonder did offer another place to stay; it was not in the same location and a part of Austin that one would not feel safe in. I requested Sonder Management to call back to discuss the event (I wanted to ensure this would not happen to another guest) but I still have heard nothing.