Impeccable communication and amazing hosting!! After a really inconvenient towing incident at the condo (the Ivy needs to post their parking rules and specified spaces—there was nothing!), she made sure that my vehicle was located and reimbursed me for the fees within minutes. She was super patient with me and my hysterics (haha) during all of it and once it was all sorted, we were on our way to enjoy the rest of the day. Thank you!!!