Unfortunately, I was not able to actually stay at the site--the hot water went out the day before and I chose to cancel the reservation. BUT--I was notified as soon as the problem became known and was quickly able to cancel the reservation for a full refund. Based on this great customer service, I assume that all elements of the stay would have been 5 stars, even though, again, I did not actually ever see or stay at the location. The lack of hot water was not the fault of the property owner and I want to ensure that others know that all was resolved quickly and amicably. Kudos!