The place was as described and I was greeted nicely by whom I believed to be Jon. This property is owned by Jon but not run by Jon. A property manager runs this property. I found this out after having trouble with the A/C unit. I arrived at 11pm on a Friday and was there for a business seminar which required me to be gone most of the day (8:30a-6:30p). The apartment temp. was about 75 degrees. That may be comfortable for some but not for me and I was the one paying to stay there. As soon as I had a chance I contacted whom I thought was Jon and they gave me a number of a maintenance man. Turns out the maintenance man was just the cleaning guy who told me he had no idea about air conditioning. He told me that he would try to find someone. I did not plan on sitting around and waiting because I figured a maintenance person would have a key. That was not the case, as the maintenance man showed up and I was not there, so I had to wait another day before they were able to look at it and tell me it was broken. The property managers response was to give me a weather update and tell me it is a comfortable 75 degrees. I was never offered an apology from the property manager nor any reparations. When I told them it was not about their comfort but about my comfort they got nasty. At that point it took the only chance at me having a relaxed part of a business trip away. I based a big part of my choice of stay on Jon and his background and I was misled that I was speaking with Jon. I think Airbnb should require the host to tell you if it is run by a property manager. It changes the whole situation. The property managers answer when I pointed out about my comfort was to point out that my initial payment did not post and tell me I had insufficient funds. That was not the case, it was that a new card was issued with a chip in it (as they have be doing with all bank cards). Once I saw that it did not post I updated my card info and it went through 30 minutes later. This is professional? This is customer service? Then from there it turned into the property manager badgering me with repetitious emails asking me if I was going to leave even after I stated that I only had so many hours remaining because I had a 5am flight. The worst experience that I have ever had staying anywhere. Airbnb is awesome but I will not utilize it unless I know for sure that I am not dealing with a property manager. I hope this helps in your decision. Have a great day:)
UPDATE: After getting Airbnb involved I received a partial refund.