I arrived at the AirBnb at 1AM without check in instructions. After 30 minutes of trying to call the management company, we gave up. Fortunately AirBnb reimbursed us for a hotel for the night and helped us in booking a new place. However this was a multi-hour process and very inconvenient with lots of negotiating involved. If you really need to book this AirBnb, message the host way before your stay as this management company believes it's your job to ask for check in details...