Although the Sonder team was extremely available via the chat app, i had a number of issues during my stay. The worst was the security fail, which was surprising considering all the steps they make you take to verify you before checking in. The doors are operated by keypad and mine was broken the entire stay. I was unable to lock my door when leaving the property every time, having to leave my belongings exposed. There were also no blinds on the glass doors downstairs that left the ground level wide open to neighbors and i felt uncomfortable being down there with lights on at night since there was zero privacy on that floor. Every time i got home i was paranoid someone might have gotten in and so ran through the apt opening every closet door and i locked myself in the bedroom each night, but the windows didn’t open so i couldn’t get any fresh air. The apartment itself was fine, but clearly one of those Airbnb rentals that feels like it’s been left to fall apart and no one cares - all the fixtures on the tub/ sink etc were loose and dirty, there was a mild case of black mold forming on the tiles near the bathtub upstairs, there was a coffee maker but no tea kettle…The bed was okay, not the most comfortable but also not the worst. Pillows were bad though but honestly that was the least of my concerns and that’s sort of subjective anyway. The Sonder team sent me 25$ for my troubles, but that’s about the price this place should have been per night considering how unsafe and stressed out it made me. Hopefully they value this feedback and will refund me for this extremely stressful stay.