It appears this property is someone's 2nd home, but it is actually managed via a property management company-- STR Management. Don't expect any flexibility and expect to receive a ton of info on specific protocol and different fines you'll receive for a number of reasons if rules and protocol aren't followed. We booked this for only for a couple of days (mid-week) while our water pipe in our home down the street was being repaired. Prior to booking, we asked and were messaged that we could check out a day early if the repair only took one day. However, by the time our contactor knew he could finish up in one day (that afternoon); we missed the 11 am check out time. I offered to pay a late check-out or even 1/2 of another day for checking out later in the day, but there is no flexibility. The person responding just kept restating their 11am checkout policy without any compromise. I would have been better booking a hotel (at least a hotel would be open to working with guests with a special need, and those who need a late check-out especially if they offered to pay extra for it), and not just restate their posted policy. To be fair to Ames place, it's probably an okay place to stay, if you had nothing happen that would require any level of customer care. The listing should have had transparency upon booking that you were not booking with the owner, but that the listing was managed by STR. Upon research of STR and its practices, it appears it's an organization, with many employees, who are given little trust, flexability, and authority to handle special situations, and probably little incentive to make sure customers are satisfied. I would have made a different decision knowing at time of booking that I was booking with this type of agency. Again, I think there should have been more transparency around this.