The place was nice. It’s in a gentrified neighborhood. So be prepared to see homelessness mixed with multimillion dollar apartments. I get that’s essentially what Austin is becoming so I guess that’s expected.
The check in process was okay. They responded pretty quickly when I had questions.
There really should be a TV in the bedroom. Relaxing in bed watching TV is always going to be better than sitting on a couch. This is a minor issue but it’s the little things that count.
Another issue is the dryer didn’t work. Which was a bit of a problem because we ended up having to leave with wet clothes in a trash bag. The hosts did a great job suggesting over text possible way to fix it. However, when they realized that nothing was working they simply stopped communicating. At no point was there an apology. I got the feeling that they didn’t believe that I tried quite literally everything to fix the dryer issue (turned on/off features, different cycles, turned off/on breaker, etc). They just stopped suggesting things and never apologized for the issue.
A simple “I’m sorry about that! There’s a laundromat at X” or “sorry our dryer isn’t working” would have made this review nonexistent. I know this seems like a small thing but apologizing for an issue goes a long way, even though it doesn’t fix the problem. We ended up finding a laundry mat close by. Their lack of apology just seemed like they didn’t really care and just wanted to be done with us.