WARNING: DO NOT BOOK THIS AIR BNB!
I had booked this Airbnb months before our expected arrival date and had been in communication with the co-hosts of this property, all the way up until the DAY before check in with no issues. The day we arrived to Austin, I reached out several times without any response from any of the three hosts of this Airbnb. Our check-in time was supposed to be 4 PM and I ended up having to call Airbnb customer service in order to get ahold of the owners and they cancelled at 4:45PM, 45 minutes AFTER we were supposed to have already checked in. There were seven of us stranded in a thunderstorm, with luggage, and cancelled dinner reservations due to the lack of communication on their end. (ALSO one of the girls in our group is 6 months pregnant and she had to wait around with us).
I can’t believe how unprofessional this host was. When guests cancel days even months before, we pay for the booking, but hosts can cancel day off and they have no consequences or system in place - they should have a clear policy for hosts - like if you cancel day of - you give a full refund and $500 to guests to offset the inconvenience and price of finding a new spot day of at the very least.
We never heard from the host himself either, Airbnb had to get ahold of him and tell us as the middle man that our host cancelled last minute. It made it feel like we were completely scammed.