I am not a person that likes to give bad reviews but this was by far the worst air B&B experience I’ve ever had.
After arriving from a long flight and following the check in directions to a T we discovered the code to the door of our unit was not available. After contacting customer service trying several codes, waiting for them to get in touch with the “tech team” they could never get us into the apartment. There is no one on site that has a key. They even asked us if we would want to stay in another unit down the hall that had not been cleaned. Trash was everywhere and the bed had obviously been slept in.
They told us to find a hotel (at 11pm by that point) so they could fix the door. After checking out at 11am, they still could not get the door fixed or have the alternative room cleaned. I then spoke to a manager who told me that they would refund me for the stay but not for the hotel room that we were forced to book that night. But offered $100 credit to a future Kasa stay.
I found the company totally unprofessional, rude, and uncaring of our situation. It might be a beautiful apartment but be aware if issues arise they are extremely unhelpful