When we had some troubles during our stay, Drew was very understanding and accommodating, even after we checked out. The place was very clean, comfortable, and spacious for two people. Instructions to find the Tiny Shiny were very clear. The small amenities here and there was a pleasant surprise, like the nice soaps and makeup wipes. The wifi was spotty, so if you intend to do work, there is a Starbucks nearby. The space is also a very close drive to downtown Austin. We would definitely stay here again!