My husband and I stayed for 4 nights in #618 for holiday. Kasa has several listings in this building. We had very mixed feelings about our experience, hence the 3 stars. Overall the place has lots of potential and could easily be 5 stars with some adjustments.
Pros:
Kasa was so incredibly responsive starting at booking. They responded by email in less than an hour when I had questions about the unit. Before checkin they provided detailed step by step instructions which made checkin a breeze. The door code they provided didn’t work, but I called and Kasa changed the door code while I was on the phone with them, very happy about their quality of service.
The building location is great. Closely located to major sights and restaurants. Free parking was nice, being in downtown.
The unit is spacious, well furnished, located on the 6th floor near building amenities (gym, pool).
Cons:
The unit needs maintenance. The bathroom sink drain was broken, shower head water pressure sputtering and head would not stay in place, so had to shower up against the wall directly below the shower head. Two light bulbs were burned out and needed replacement. Hand soap dispenser was broken. Products were not refilled upon checkin: empty dishwasher pods box, empty dishwasher powder box, no kitchen sponge, so no way to wash dishes. Bath gel bottle was also empty in shower. If Kasa performed a simple checklist a lot of these issues could have been addressed prior to our stay.
When I brought these maintenance issues to Kasa’s attention they provided me with an apology and a $30 visa gift card, which was nice. I didn’t want them to enter our unit as I didn’t want to coordinate with maintenance and be disturbed on our short vacay.
Cleanliness was also an issue. It appears cleaning was rushed and incomplete as we found a Thai baht coin in the middle of the living room floor, toenail clippings on the bathroom floor, and a used bar wristband on bedroom floor. A couple of dishes were also dirty, probably from lack of dish cleaning supplies. Quality of cleaning begs question if proper COVID cleaning was performed.
We heard repeated thudding noises waking us at 6 am every morning, despite wearing earplugs, and couldn’t figure out where they were coming from. Maybe from the new building being constructed next door.
Overall great potential for an amazing stay at a great unit and location, but our experience fell flat. Expected better for what we paid. Kasa doing proper cleaning and maintenance before our check in would have prevented a lot of our issues.