Dijo was always available when needed. We briefly saw their puppers next door which was easily the highlight of our trip. They made check in easy and there was always constant communication. I have to add that they have amazing decor style. But it is still an old camper that needs some up keeping. Be prepared to have flying bugs in your sleep and throughout the day. There are small holes throughout the RV that allows flies and all sorts of bugs to get in. The bed was not the most comfortable or the cleanest. If it rains be prepared to have a small area of the backyard flooded. I would recommend bringing bath shoes. Other than the bug issue we really enjoyed our stay and hospitality. :)