we entered the place by moving a lot of large boxed deliveries away from the front door. There was no electricity. We had purchased groceries for a 10 day stay but no refrigerator, no lights, no fan or air system, no internet - messaged host who was oddly asking for me to screen shot the list of networks I could access - but the problem was larger than that! She finally agreed to call building maintenance. There is a clear sign on the refrigerator asking NOT to call Leasing office. We waited and after several calls, messages left for her, texts etc, no clear answer if maintenance would come. After it got dark, our supplies and food warming up and no indication this would be repaired anytime soon, we requested a refund and left for a hotel. The refund was refused saying she offered to get us another place temporarily. I think they are not supposed to be air b n b at this apartment complex and this is why maintenance was not coming to fix things.