This place looked wonderful and had the potential to be great. It was clean and tidy. Ample area both inside and outside for our group size of 15. I say had the potential, because upon our arrival, we quickly discovered the property did not have any propane in the tank connected to the house. This meant no cooking and no hot water. Disaster to say the least.
The reason for the 4 star review is because GuestSpaces stepped up. GuestSpaces is the management company overseeing this property and their superb communication and quick action is what garnered these four stars from our group. Without even a request from me, they refunded almost a quarter of my rental total and then provided me two alternative houses to stay in the event that propane refill truck does not arrive. Which it did not. GuestSpace then allowed me to see both of the new properties before choosing one. They did everything they could to ensure this inconvenience was quickly forgotten. I am thankful that they had the resources available to accommodate us.
I decided not to award them the last star because though GuestSpaces stepped up, I hold the company responsible for the problem in the first place. This was preventable.