I did not have a pleasant check in experience with Vacasa. I have stayed in many AirBnb's over the years, and haven't ever experienced something like this before.
When I booked, it said that access information would be provided the morning I was checking in. I was busy that morning, and I did not check my email for access information until I arrived at 4pm check in time, at which time I checked my email and noted that I hadn't received any information on how to access the rental. I tried contacting Vacasa via messaging on AirBnb site, no reply. I then called AirBnb customer service, sat on hold, and the agent was helpful and reached out to Vacasa (all the while, my boyfriend and I sitting in my vehicle in front of the property). AirB agent gave Vacasa my contact information and they called after some time. The unapologetic Vacasa representative put me on hold several times, and when she did come back to me, she asked me a series of questions that were security related. One of her questions was: what is the purpose of your stay? I should have said: none of your business, as it really isn't anyone's business why I am renting a property. I am an excellent tenant, leave places better than I found them, and had already paid in full for the rental. Our check in time was 4pm, and we didn't acquire access until 515pm. My boyfriend's and my staycation started off with some frustrations. Just food for thought when considering renting this property.