Made the mistake of being way too nice about some really terrible things that went wrong during our stay. Toilet was broken upon arrival, Alex was very responsive about getting it fixed the next day, which I appreciated. However, the fix didnt work, and based on a previous review i can see that this is an ongoing problem that isnt a clog but is being neglected. Much like the rest of the apartment. No bedding on one of the beds and no extras anywhere. I told them i would be okay until the next day as it was a little warm in Austin that day but it would have been great if they remedied this right away. Again, i was too nice. Other things to note - general cleanliness is bad, couch is broken, fixtures falling off the walls, very dusty and standing water in the shower. And in regards to the shower - hot water did not exist in this home. It got luke warm at best. Again, i was too nice. I didnt want to spend my vacation complaining about the air bnb so chose to address it as soon as I got home, which was a mistake. Dont be like me! Take pictures and document!
Upon requesting a partial refund for no bedding, no working toilet and no hot water, i was accused of being threatening and blackmailing. Use caution when booking. It doesnt bring me joy writing this review but this has been a nightmare.
Really good location though… and i hope this encourages them to actually follow the standards of all of the amazing air bnbs ive stayed at in the past and take the complaints seriously.