The location and unit we stayed in was great in and of itself. Upon arrival though the elevator was not working and despite asking for other instructions on how to get inside or access a stairwell, Sonder was ultimately unable to assist. When we were finally able to make it inside, the unit itself was clean and nice, although did tend to have humidity if we didn’t leave the air or fan on. We requested late checkout because of our flight, which Sonder was ultimately able to confirm the night before checkout but the cleaning service did still enter the unit when we were still there as there appeared to be some lack of communication there on the late checkout. Overall, it was close to everything we wanted and clean but given the overall experience with Sonder we likely won’t use again.