This was the worst experience with an Airbnb property / host i have ever experienced. The Host (Sonders) did not send check in instructions 3 days prior as communicated in the listing. As a guest I had to contact the Host 3 times each with a 30+ min wait time to get check in instructions. The last time was while standing in the hallway with luggage outside the appartment, while on hold, waiting to get check in instructions. Sonders initially forgot send, and when they did share check in codes and instructions, they provided the wrong door codes. As there were no check in instructions, there was no notification of parking rules, not in House Rules section of AirBnb for the listing, or provided on check in. There was a parking pass, but it was buried in a pile of papers among menus and coupons on the counter. As a result car was towed, had to arrange transport, get cash to get car out of impound for a total of $300 and a lost day of travel. The Host (Sonder) offered a full refund, provided email for a copy of receipt and then ignored the offer to refund. If you stay with this Host (Sonder), do everything through the AirBnB app and Report everything immediately, as it happens, they offered full support and reimbursement and then turned around and stalled to answer until after Airbnbs policy allows them to go after the Host. The host has microphones mounted throughout the apartment to listen to guests. When AirBnb investigated reported issues, the Host (Sonder) ignored all communication with AirBnb. AirBnb indicated the Host ignored all attempts of communication by AirBnB and the Guest, AirBNB refunded the guest 60% of the incurred cost as a "courtesy".