I’ll start by saying I loved Austin and the amazing food!
The team at Kasas is very polite and responsive.
Unfortunately, I ran into several issues during my stay:
There was a rotten egg smell as soon as I walked in to the apartment. When I reached out to Kasas I was told to let the water run to fix the issue. This was time consuming and I had plans for that day nor could we shower or use the sinks.
The noise detection device they installed was faulty, as I repeatedly received noise complaint messages and threat messages of being fined $500 when all we were doing is playing bingo with my parents in their 60s. (I’m being serious!This was meant to be a relaxed and family vacation to bond) This was stressful and unnecessary.
Another con was paying an extra $75 for a late check out at 3 pm and being locked out of the apartment before 2:30 pm. Although customer service was prompt, it’s unacceptable to have the code changed before my time was up.
We also had issues with the lights in the master bathroom going out on our second day.
Finally, the location of my reservation was changed a week prior to my original stay date. That was very short notice and the new location was much further away from my original desired stay. I was told it was changed due to a leasing update which was out of my control. I appreciate the 20% discount after this update was communicated to me but every other issue listed above was something I wish could have been avoided.
I appreciate Kasas having us stay at this property.