When we arrived, the check-in procedure had changed, but we were not notified of this change and happened to find the key under the door mat. Additionally, we did not have running hot water in the sink (which I was asked to look under the sink to see if the water was turned off myself), none of the doors close appropriately, additionally the sofa bed was broken and had dirty sheets that were stained. We also found dishes that were not fully cleaned, with coffee stains and a half pot of coffee in the coffee maker.