Colleen overall was a very good host that had a great response rate. If I had to rate Colleen it would be a 10/10! However the plumbing failed at this location, and I was very disappointed. My sister and I had to use other restrooms from other restaurants, gas stations, since the toilet filled with water and flooded the floors. Miscommunication with the handyman, as he tried helping but wasn’t able to fix the issue, then told Colleen he did. The floors leaked all the way into the kitchen and the bathtub filled with black residue/“gunk” from whatever is inside the plumbing lines. This made the stay very exhausting to try and find bathrooms and it didn’t seem like much sympathy was given, just a simple “Ah sorry”. I cleaned up the place regardless of the plumbing situation and wasn’t even offered a refund of the cleaning fee or any kind of credit when a large part of the apartment wasn’t feasible to use. Hit or miss, I’d say. Definitely let down a little.