Kristina was able to accommodate me during the coronavirus craziness and she was very responsive at a time when I needed quick replies. The place itself is nice and clean and felt like home for the week+ I was there. It's right downtown so easy access to restaurants and cafes (when they're open, which they weren't during lockdown haha). The Smart TV with preloaded Netflix and HBOGO helped a ton! I would definitely recommend this spot for individuals or couples specifically looking for a place downtown.