When I arrived I began to follow the check-in instructions and they were incorrect. It told me to go to a lock box to get the key but they lock box was open and empty. I called the customer service and they told me to just use the keypad on the door which I did. Upon entering, it smelled terrible and I quickly realized they did not clean the place at all. The sheets were stained with what looked like menstrual blood, the kitchen was a mess, the bathroom was a mess. This was at 3am. I called again and they made me spend the night at a different Air bnb 20 minutes away. They told me that I could stay there for the night and they would try to have someone clean the original Airbnb first thing in the morning, but if they couldn't that I had to leave the second Airbnb by 11am because it was booked for that day. Needless to say, I stayed at the second Airbnb until the first was cleaned. When I went back, I inspected the Airbnb and the sheets were still stained. I sent them pictures of this. They later interrupted my stay to have someone come change the sheets. This inconvenience ruined my stay. I was very unhappy with my experience. They even agreed to provide me with financial compensation to make up for the inconvenience but then never did so. I would not stay with this company ever again nor would I recommend anybody else do the same!!!