Tl;dr RUN. Do not stay at this listing or any of Ryan's Austin listings. Poor communication so I couldn't check in after a long drive. Dirty and broken appliances. AC breaking and pouring water into the unit at 2 AM. Host unpleasant to deal with. Was moved to two different units Ryan owned due to broken AC and experienced a lot of the same issues in each one. For all my trouble I was refunded less than a single night's stay for a stay of nearly three weeks. DO NOT STAY AT ANY OF RYAN'S PROPERTIES!
Units are not in numerical order (they appear to be random order, going from the low teens to the 40s to the 30s within a few units of each other and no consistency between different floors) so I struggled to find my unit when I arrived. Tried contacting host with Airbnb message and phone call. No response. I went to get some food. No response. Three hours later and I had no assistance or help. I had to wander all over the building complex one floor at a time with people staring at me to find my unit. After that, the parking information was inaccurate. I was told to park in a specific spot in my welcome instructions (G2 I believe?) But there was no G2. I contacted the host again and waited. No response until I found what appeared to be a private number and called that. Host tried to tell me to call back later! I told him that was unacceptable and finally got help. Host claimed that the HOA had repainted the parking lines without telling them and to just park in "Onyx Hotels Guest". A completely stressful and miserable experience checking in. I should have known my entire stay was going to be a big issue here but I was so tired from my drive that I reasoned the hard part was done and the rest would be okay. (It was not.)
When I entered I noticed a foul smell. I tracked it to the washing machine and found it absolutely full of black mold. There was no bleach in the unit to just run a cleaning cycle. The host told me I'd have to just go buy my own and scrub out the machine myself.
I also noticed the AC was making a weird noise (located in the ceiling above the closet). I told them I was concerned the condensate was not draining appropriately. I got no response to this.
The unit was missing small things I'd expect in an Airbnb. No hand soap in kitchen. No rinse aid for dish washer. Non stick pans were all scratched up (which is dangerous). There were no cleaning supplies to wipe up spills which I'd think would be especially nice to provide during a respiratory pandemic. I was told if I wanted any cleaning supplies I'd have to buy them myself. There was also no washing machine detergent which I had to buy myself again.
Several days into my stay, I was awoken at 2 AM to water pouring through my ceiling from the AC unit (after they had ignored my request to have someone check it out). I put down towels and pots to catch the water and turned the AC off. I tried the phone number and the message system but there was no response. So I texted Ryan's personal number. I do not recommend this. He was unpleasant when we exchanged texts, telling me how he had "over 150 units" and he's still there 24/7 for his guests and that he was "sorry you're so upset". Never once made an actual apology for how abysmal my experience was, left that up to his property manager.
AC tech got sent out the next day. They did what they thought was a temporary fix. But within a few hours water was pouring from the ceiling again. This would result in me being moved to a different unit of Ryan's in the same complex. This unit, as it turns out, also had broken AC (which I found out after I'd already scrubbed the mold in this washing machine with bleach I'd been forced to purchase and discovered the dish washer was broken). So I was moved to a third unit in the same complex. The AC worked fine here throughout the rest of my stay. However, the garbage disposal broke, the dish washer broke (had to wash all my dishes by hand), I couldn't get hot water to the master bathroom shower (even though a repair person came out multiple times, I just gave up and used a different shower with hot water), and the kitchen was gross (dirty cups with lip stains and dried drinks at the bottom, a spoon with rancid butter on it shoved in a drawer, spiders spilling out of the knife block when I pulled a knife out).
What did I get to compensate such a bad time over the course of three weeks? I was refunded less than a single night's stay.
As I found out, Ryan (the host) is not the one you're speaking with over the Airbnb account even though it says you're speaking with Ryan. To speak to Ryan, you need to use his personal cell number. Ryan will get irritated if you suggest he let guests know they aren't speaking to Ryan over the Airbnb messages that say you're speaking to Ryan. But so much was lost in communication using texts and Airbnb messages because I was talking to two different people and never knew. Once I had a direct line to the property manager for all future problems (and there were many) communication was prompt and polite.
The only nice thing of my stay was the location and the support staff. The staff was always timely and polite. It's clear to me that they're understaffed and overworked.
Miserable experience. Could not recommend this unit or any of Ryan's 150+ units