Booked 2 nights here for my daughter and I out of desperation during power outage that occurred during subfreezing temperatures. Stayed only one night because pipes burst at the house of my neighbors who were watching my pets, so had to leave 1 night earlier than planned to go home to care for my pets and spend another night in my own home with no heat or electricity. Host was fully aware of circumstances, but didn’t even offer a partial refund for the second night. Also –I was charged a $100 cleaning fee but dishes on the kitchen shelf that were supposedly clean had greasy fingerprints on them and had to be thoroughly washed before use. Gross!