I am a local resident who needed a place to stay immediately because of some house issues. I arrived 3 hrs after the earliest check in time, I was standing on the sidewalk of the house for more than 35 min with 3 suitcases and 2 bags of perishable food in a 101 degree temp. I tried to reach the owner 4 or 5 times,no answer or instructions. During that time my phone died,and I had to bother the neighbors just to plug in my phone to call an uber to try and find another place to stay before my food spoiled,they were less than polite/helpful,which is understanable. I had to cancel my stay,never even walked onto the property, I received no apology, no refund, or understanding of a situation when people are in a bad spot,and refused my refund because it is the cancellation policy for them. Do not stay here if u want anyone to look out for u or have the slightest understanding and empathy so someone doesnt have 50 dollars taken from them for no service. Hope nobody stays here!