I gave Sonder a 2/5 only because their customer service was accommodating and able to switch us to another unit that they owned.
Otherwise, I would say that Sonder was a pretty bad experience. The worst Airbnb experience I’ve had and I’ve stayed in a lot of Airbnbs.
While the photos of the place are technically accurate, they have very-carefully photographed only the best-looking parts of the apartment and, for example, not shown photos of rusted metal in the bathroom.
I think this is a company that buys cheap apartments in shady buildings, puts up a cool wallpaper, and then calls it a day. Basically, lipstick on a pig.
The first unit we stayed in was rundown, and the car next to ours in the building’s parking lot was broken into. The second unit that they moved us to was better, but the hallway had dog feces in it.
Definitely not worth the premium price they charge for their premium wallpaper.
A