We planned a first-time trip to Austin this month to check out areas to potentially move. Ryan just so happens to be a realtor, which turned out to be very helpful. Even before the trip he offered to help and gave us tips on different neighborhoods. We never made it to Austin as planned — and ended up stranded in Houston for the entirety of our trip due to the severe weather, power outages and water issues that hit Texas in February. Through numerous flight delays and cancellations, he was so thoughtful and understanding. Though he absolutely wasn't obligated to based on the Airbnb cancellation policy, he provided a full refund of our stay and welcomed us back another time. It is people like Ryan who make the world a better place with his empathy and kindness. I am sure his place would have been wonderful and hope we can make the trip in the future.