We stayed at this location for 3 weeks while I was getting a surgery.
Pros:
- Syria, the co-host, was very responsive every time we messaged.
- I had to change my dates a few times, and they were accommodating prior to our arrival.
- The place was spacious and the beds were very comfortable.
- There was a big backyard that was a little unkempt, but if you had dogs, it was good for a quick break.
- There was enough dishware in the kitchen for two people.
- The place was a little dark and the sofa was a little dirty - we used a blanket we bought to cover the sofa and asked for lamps, which they provided on day 3 or 4 of our stay.
Cons:
- For a 3 week stay, there was very little toilet paper and hand towels. When we asked for more, they gave us 2 additional of each and said that they would not give us more because they only provide a limited amount of consumables upon arrival. They told us to go to a convenience store to pick up what we needed.
- They did not provide laundry detergent, so we had to pick that up as well. In addition, the dryer was complete dirty and had a ton of dust in it. Whenever we took our clothes in or out of the dryer, they got dirty again.
- The remote kept not working for the TV. When we told them it wasn’t working, they provided us 3 sets of batteries - which only worked for about a day. We ended up manually turning on the tv every day and using the Roku app on our phones to navigate. Not sure why the batteries did not work (or were juiced by the remote so quickly).
- The dishwasher didn’t work through the entire time we were there so we hand washed all of our dishes.
- They also did not provide much foil (we had enough to cover one small tray once), and they repeated that they only provided consumables at the beginning of the stay - they definitely did not provide enough for a 3 week stay.
- During checkout, they charged us $250 for “additional cleaning” for leaving some dishes in the sink and for leaving some trash near the door. In their check out instructions, they specifically said that we could leave a few dishes in the sink - and so we left our breakfast dishes in the sink. If they didn’t want that, they could have told us and we would have manually cleaned our dishes like we were doing for the last 3 weeks. They also said we broke a picture frame - we’ve used tons of airbnbs in the past and have always been incredibly respectful of all furniture. I had never even seen that frame in the apartment. Lastly, they told us that we left the trash full - when we arrived, the trash can outside was completely full, which didn’t allow us to take out our trash. We left our trash near the trash can and right next to the door to make it easier for them to trash it when cleaning since we didn’t have a good place to put our trash.
Overall, the stay was fine. The location was good and walkable. Would not stay with this management company again at any of their properties though - even though they’re responsive, they try to nickel and dime you for everything. Too much of a hassle to resolve on the back end.