Incredibly disappointing experience. It’s a tiny space that does look exactly like the photos, so upon arrival, when I saw hair on the floor from the previous guests and a film of dust under the bed, I was surprised at the lack of cleanliness. I swept it, sent them some photos, and informed the hosts of the condition of the space.
Jason & Meredith (the hosts) said they would send a cleaning lady the next morning. The internet was out that following morning as well so I left to go work from a cafe & when I came back the place looked the exact same, even though I was told the cleaning lady had been there. With Airbnb's exorbitant cleaning fees, I do not expect to have to sweep or dust, or have to deal with hair around me. I've been to so many Airbnbs that are spotlessly clean that this was very unwelcoming.
I reached out to the hosts again and they sent the cleaning lady again (even though they expressed that it was not necessary). Nancy, the cleaning lady angrily knocked on the door and rudely asked me “What do I need to clean up?” She then pointed at my hair & my suitcases and said I was the reason the place was dirty. At this point, she was so angry with me, didn’t let me speak, and said “I’m having a day!”, I had no choice but to ask her to leave. I didn’t feel safe & her behavior was shockingly unprofessional.
I packed up my belongings and left right after this encounter (within 18 hours of my 5-day planned stay). Nancy has the code to my place and I was not going to risk another volatile encounter. I expressed this concern to the hosts and they said that Nancy would never behave like this…that they would not refund the days as they felt that they had addressed all my needs.
It was my choice to leave, but for me, a young woman staying alone, it seemed safer to lose the money than stay in a dirty, dusty, volatile & unsafe space. I ended up staying on a friend's couch and checking into a hotel towards the end of my trip. Looks like I won’t ever get my money back and once again Airbnb & unfit hosts will get away with unprofessional behaviors. I would skip this place & book elsewhere.