My original reservation for this unit was for 3 nights during a vacation in Austin, TX. Unfortunately, I only stayed in it for 30 minutes before setting up other living arrangements. From what I gathered during my short stay was that there is a significant amount of false advertisement. For example, the sleeping space was very tight and the foot of the bed was right up against the wall so the soles of my feet touched the wall. Also, above the foot of the bed was a block window that connected to the interior of the house, not the exterior. There was no covering on this window so I could see when another unit's light was on and vice versa. No blackout curtains were available in my unit, unlike the post mentions. There was another block window near the kitchen area as well. Another issue with the unit was the bathroom area. There was a curtain to draw instead of a door or wall. There were two steps to walk up to be at the toilet. My head touched the ceiling as I stood at the toilet. Across from the toilet was the shower but I had to step down into the shower area. Also, there were blinds/curtains missing on some of the windows across the back of the unit. An exterior issue was that half the walk way behind the house was missing concrete walking stones so I was forced to walk in the dirt/mud to get to the entrance. Also, plastic edging was placed to separate the walkway from the grass and I tripped on this one night because there was no exterior light on that side of the house. Square footage is listed, but no mention of ceiling height to objectively measure just how "tiny" this house really is. I attempted to communicate my disappointment with the owner, who did nothing to remedy the unpleasant experience. She was more concerned about how I was going to review her unit on the platform. When I did request a refund of some of the amount, she stated the issue was completely my own and attempted to intimidate me by stating, "I think it best neither of us leave a review." Obviously this made me want to leave a review even more. All in all, a terrible first Airbnb experience, and probably the last.
I would like to add that the customer service at AirBnb has been exemplary for addressing and remedying my situation. Also, the owner's dog, Mo, was very friendly.