I WOULD NEVER STAY WITH UrbanStay again!!! Seriously. It started from walking into the house (or two separate houses… that was listed as one house) it smelt like mildew, the bathrooms were unclean, there was white fur all over the couches, when we called UrbanStay to let them know, they didn’t show up until the next day with a “sorry the housekeeper quit yesterday.” There were no pans/plates/cups stocked, no cleaning supplies to pick up uncleared place, no toilet paper, 4 towels in the whole place and one washcloth—this place is listed for 16 people. 4 of the 16 “spots to sleep” for people were two couches… the door was messed up, when told to staff, they reported “oh it’s fine you just have to mess with it a little bit to open it” we’ll when my bachelorette party got home at 2AM… the door was stuck and we could not get in… when asked if UrbanStay would call me, they didn’t. When demanding they came open the door because I had already tried everything but break into the house (and possibly break the door) they came an hour earlier and broke into the house and reported they would come the next day and fix it (they did) but after all that we were DONE with the situation. After all of this, we felt come compensation was needed due to the fact that we paid a pretty penny for this place, they stated they’d give us $300 back from $5,500…. Which still hasn’t seemed to reach our account. This was by far a terrible…. Experience. Customer service was absolutely terrible and they did not even close to compensate and try to make the situation better after witnessing all of that happened (bc they were notified through the entire stay).