Fiore was very helpful and sociable throughout our stay. Our only issue came with the gap between what the place advertised itself as -- able to sleep four -- and what the reality was: it was able to comfortably sleep three. There's a futon that can split apart for four people, but then two of the people are essentially sleeping either without a bed frame or a proper mattress. Fiore provided an air mattress for us, which helped, but isn't what we were expectign.