I wish I could say this place is as good as it looks, but it just isn’t. Upon searching for an Airbnb for a girls trip to Austin, we decided to filter our results to one with a pool. This listing populated as one of those results, and claimed to have a pool. Great! However, no pool images were shown, so we contacted Airbnb for confirmation. We quickly received confirmation that there was a pool and even received dimensions of this pool. But still, no photos were able to be given per Airbnb. We assumed okay maybe it’s a shared pool, that’s fine. Once we arrived to the Airbnb there was not a pool in sight! So, we reached out to the host, who claimed there were no pools at any Vacasa listings. I showed them my messages with Vacasa via Airbnb who gave us dimensions. At this time, Vacasa claimed someone could be impersonating them since it was listed as Vacasa Texas, and I would have to take this up with Airbnb not Vacasa. So, down the wild goose chase I go. There is a pool…there isn’t a pool….then we check out and were told we wouldn’t get money back for the pool inaccuracy since there was one listed 2 miles away. TWO MILES AWAY?! But you know what, I would’ve taken an Uber to this pool if it was actually offered to us….
On top of not having a pool, we also were greeted with bugs/ants all over 3 beds that were needed for our guests. So we immediately alerted our host, stripped the beds, and washed the linens at midnight. The host initially told us we could have an exterminator come spray for the insects, but when we asked to do so were told it was too soon to when they last sprayed. The ants continued to fill the beds for all three nights, so we had 4 girls sleeping on the couch and chair.
With all this said I was expecting a pretty significant reimbursement from Airbnb/Vacasa, but it seemed they were trying to nickel and dime me for every dollar spent (ie refund for the ants but only for 2/3 nights). From countless messages, phone calls, and the annoyance of having to constantly reiterate my complaints to a new representative from Airbnb each time I was contacted or called, I do not think I will be an Airbnb customer from here on out.
Fair warning to all Airbnb users: if it is not listed as an amenity, but listed elsewhere on the listing, the host is not required to give you any money back. If the host claims their Airbnb is in downtown Manhattan, and when you arrive the Airbnb is in Buffalo, NY, per my Airbnb representatives you will not receive money back for that. Disappointed to say the least.