I was very disappointed with this rental and the experience with the host. It all started when I tried to check in an hour early, as I had been traveling for 10 hours. I called the number I had been given for the management company in charge of the unit and was never able to speak to a person. I left several messages on the 2 extension numbers that were provided and never received a response. I reached out via the AirBnB thread and only received a response a few hours later. This was not our only problem. The unit was falsely advertised. There was no cable, which we had specifically requested as the weather was going to be bad and one of our guests was in late pregnancy; therefore, we were going to be spending a lot of time indoors. The sofa, love seat, and chairs were all ripped and any time you sat on them, white particles hung on to your clothing. We had to place sheets over the couch and chairs so that we could sit on them without ruining our clothing. There were also cracks in the floor throughout the unit. The worst part was that the shower handle was not working and when we reached out to the management company via phone, again we received no answer. By that time, we had been traveling for over 15 hours and were in dire need of the amenities. I reached out to Ryan via the AirBnB app and asked for someone to call us directly so we could explain the situation and no one ever did. Ryan attempted to troubleshoot through the AirBnB thread, which was not helpful. There was no way to send pictures or videos through the AirBnB thread, which Ryan had asked for, so I asked for a direct number to send them, and one was never provided. Finally, after a back and forth of over 2 hours, Ryan said AirBnB would be contacting us to resolve the issue. They never did. We called AirBnB and asked for a refund as we had been trying to resolve this issue for over 3 hours without any resolution and would be leaving in the morning. AirBnB refunded us about 65% of what we paid. This is an extremely disappointing rental, I caution anyone who is looking to stay in Austin; do not stay here. Although the location is great, the management and amenities are extremely poor.