Edwin is interested in squeezing every penny out of Airbnb costumers not providing a high level of costumer service. I had to request a cancellation 3 days after making the reservation and 2 weeks prior to it due to COVID 19. I want to be clear because my intention is to provide honest feedback that is valuable and useful for others. I did not have Covid myself, the event I was attending in Austin at the convention center was cancelled due to the Delta variant. I fully understand this is a business yet Edwin wouldn't even consider changing the dates of my reservation which I also requested. How would it hurt his business to honor a date change request, specially with almost 3 week notice? There was no direct communication with Edwin other than prewritten, canned, automated emails.