If anything I have to say that at least Mel was in constant contact with me the entire stay but that said I feel that we were in touch the entire stay and I mean the entire stay.
Instructions of how to get in the gated community and the house were great. Melissa left for us some fruit and water which I thought it was a nice gesture.
The house was big and perfect for our big group however our first complained started with the house being to hot and thermostat being locked, then we had no sheets on some of the beds and what few linens she had where mostly torn single bed duvets covers that didn't go around our queen beds. We had to make some of our own beds with what little we had for that night. Also she didn't provide top sheets (she explained to me that they don't use them). So some of us had our heads or feet resting on the plastic torn bed covers, gross!. We had not enough towels and they were so worn out.
The following day the cleaning crew came and made the beds and gave us more towels. To say the least that entire linen department is lacking quality or is non existent.