DATES: August 8 – August 14, 2018. PROS: layout of the house was nice; fast communication and response to shower drainage issue. CONS: Unsatisfactory resolution to cockroaches found in the kitchen.
For the amount of money spent to rent this home, I expect to not have to deal with pest control on a daily basis. I certainly do not expect to have to deal with a sanitation/potential health issue for the entire length of my trip. It seemed as though roaches were an acceptable inconvenience with the host, based on the host’s communication lag and inability to satisfactorily rectify the problem. However, as a service provider, our problem should have been his problem to solve expeditiously and without excuse. If pest control is a problem whereby service is needed monthly between quarterly visits, why not leave a can of roach spray under the sink for emergencies? At the very least, as a lodging host, hire a service that has better response times.
Saturday morning: We contacted the host about finding 4 roaches over 1 ½ days in the dishwasher and sink. No response.
Sunday morning: We heard back from the host who said the house is exterminated quarterly and was last serviced in July, although the check-in instructions stated the quarterly service was scheduled for Tuesday at 11AM.
Monday late morning: We finally heard back from the host who said the earliest the exterminator can come out is now 6PM Tuesday. Worthless, since check out is at Tuesday at 11AM.
By the time we left: over 20 roaches killed.