Communication with Mark was a breeze. Sadly he got a damaged ceiling (water) just the night before we checked in, but luckily for us, it didn't inhabit the bedroom area as it was in the kitchen. He was also gracious enough to not cancel our reservation the day before and communicated with my group of the ceiling damage. The bed was very comfortable and the location is great...just a short drive to downtown. Many great dining options in every direction. Thank you for a great stay