We were immediately met with disappointment over miscommunications on an early check-in (there were a mix of automated messages and personal messages saying conflicting things. When we tried to get a straight answer on what was going on, nobody answered either of the phone numbers that were provided.) When we were able to get into the place, we were disappointed in the overall quality and noticed several things that were broken/missing. First, the security gate outside the complex did not work and was open during our entire stay (which did not help us feel safe and comfortable in an unfamiliar, loud, and busy neighborhood.) Inside the apartment, the blinds over the sink window and the bedroom window were unable to be opened. The light fixture in the kitchen was missing (it was just light bulbs sticking out of the ceiling) and two of the light bulbs in the bathroom were out (we ended up changing them ourselves.) After that, we realized the WiFi didn’t work (we were able to connect to the network but it kept saying that the network wasn’t connected to the internet.) Ryan did reset the router once but it didn’t help. When I told him we were still having issues via a message, he did not respond (but we did get two clearly automated messages after that hoping that we had “the best time.”)
I gave this place 3 stars because it’s walking distance to everything downtown and Rainey Street (and location is important to me.) If you’re only looking for somewhere to rest your head at the end of the day, it’s fine.