I wanted to love this home but upon our arrival at night, the instructions to get inside home were completely wrong. Instead we could not enter at the front door, though instructions stated use keypad at front door. Instead, we needed to track along the dark alley way to backyard gate and used keypad on back door of house to enter the home per property management that we got in touch. This was a big inconvenience.
On top of that, we found a gas disconnection notice at front door that stated the gas has been disconnected as of today at 2pm.. 12/8 for non-payment. I quickly informed contact while on the phone about this and she was unaware but stated they would take care of it. I was majorly concerned at this point but tired. Gas was never reconnected and our stay was scheduled for 5 days. We were unable to take warm or hot shower or use gas stove to cook.
Ultimately we had to contact Airbnb support as I was not going to allow my family to stay in a home without the bare necessities