Rick was very accommodating and easy to communicate with. When we were having trouble with the lock code, he responded promptly to make sure that things were working smoothly. (Turns out the key code mishap was due to my typo-nothing on Rick's end). The home was cozy and comfortable. Even with 7 girls, we never ran out of hot water for showers! If ever back in Austin, I would stay at Rick's again and recommend to others.