So, I cannot speak to the actual place because inclement weather kept me from enjoying my planned trip there. However, I will comment on the communication with Alex and Kristal: Everything started out well, very quick responses, even messaged me to let me know the weather was getting bad. However, they didn't appear to read my replies as they asked how check in went after I told them I had to delay my arrival by a day. Then, I asked if they were willing to provide any sort of refund because I had to cancel my trip altogether - the weather made driving too dangerous (I wasn't about to cause injury to myself, others, or my car by being on the roads, plus places we wanted to visit were closed). They did graciously agree to some monetary compensation, however, that is when all communication ceased. I sent through the request for a refund and have been waiting for 2 weeks. Airbnb is currently processing the case, so the outcome is still unknown. From what I can tell, these are fine hosts, just taking advantage of the cancellation policy, as I'm sure many of us would as well.