Check in was a breeze. Our first night, we decided to use the hot tub. 2 of my kids received chemical burns. When I notified May and sent pictures of their burns she did not seem to care and tried to say it could be that my kids were sensitive to chemicals. As a pool owner, I know that is not the case. My kids have never had a reaction to pool chemicals. They literally treated the hot tub and pool the same day, which we were unaware of. We seen them there when we arrived and only saw them brushing the sides. Obviously didn’t think they would dumb enough to shock the pool and hot tub with guests there. Obviously that’s what they did. The hot tub smelled so strong of chemicals. I sent pics to May and requested a refund since we could not use the hot tub or pool, which is the whole reason we rented that house to begin with and she refused and pretty much avoided my request. There needs to be a scheduled maintenance day and the house not rented out during that time. Also I recommend a log for pool maintenance so all guests are aware. Maintenance should be done during late evening and while pool and hot tub is not in use and the recommended wait time followed before access. It would have been an enjoyable stay if we could have used the hot tub and pool but that was not the case!