Laura is one of the least understanding hosts I’ve ever worked with. I scheduled to stay in this Airbnb a month ago without knowing that the first weekend of February would have severe weather in Austin. Weather that was so bad that government offices and schools closed down. All of the guests who were flying into Austin had their flights cancelled the day of the reservation and Laura refused to give a refund. In a world where weather is uncontrollable and the Covid-19 pandemic is still occurring, I would not stay in this Airbnb due to the host not being understanding of extenuating circumstances. Granted Airbnb support team was unable to help me either - I have to blame both the host and Airbnb guidelines.