Sue is probably the best AirBnB host I have ever had the pleasure of working with. She is extremely responsive, very accommodating, unbelievably nice, and very understanding.
I reached out to her a couple weeks before I was set to be in Austin, and let her know my family and I were going to be staying at her house for a week for Thanksgiving. The first thing she did was ask if we needed anything in particular for our Thanksgiving dinner. As a big baker and cook, I of course asked her for a handful of cake pans, spatulas, whisks, etc. She then told me 'don't worry, you'll have all of it at the house!'
Once we arrived, I was pleasantly surprised (shocked) - this is one of the most beautiful homes I've ever been to. She must be an interior decorator, because the house is so funky and beautiful. All of my baking/cooking utensils were there! There were plenty of blankets! There were loofahs and shower gel and food and beer! It was just amazing.
One thing to note - the pilot light on the water heater went out while we were there, and we had only cold water. We discovered this at around 11:45PM, and I texted Sue immediately. She responded FIRST thing in the morning, had someone out to fix it ASAP (less than 12 hours!), and even offered us an alternate place to shower while it was getting fixed.
If all AirBnB hosts were like Sue, I'd live in a happy world =)