I had the worst Airbnb experience at this listing. After our first night, I had a terrible fright in the kitchen when I noticed that the bananas I left on the kitchen counter had huge human-size bite marks. Realizing it can only be a rodent, I messaged the host who said she would send over her cleaning unit to look into it. After speaking with my husband we decided to leave the place. We have a three-year old, and we just couldn’t stay at a place where rats may be around at night. When I told the host this, she said I can’t get a refund due to her cancellation policy. And that previous guests have not complained about this. This is after I sent her pictures of food eaten by the rodent/s. My husband also discovered the plastic container of croissants we left out on the kitchen counter had been gnawed into. The plastic in one corner was clearly cut through and one of the croissants was pulled out and bitten into. I sent these pinto the host too and called Airbnb customer service. I spoke to agent, sent the pictures and we checked out as soon as we could. AirBnB decided the issue was covered by AirCover and issued a refund. The cleaning fee is quite high for this listing, and this is not included in AirCover so I lost more than $200 in cleaning fee and taxes. We checked into a hotel instead.
I wasn’t judicious in choosing a place in an apartment complex with a young child. I’ve lived in an apartment complex in the South before. The thing with apartment complexes is that if your complex has a rodent issue then it doesn’t matter how much you clean your individual unit. All crevices and cracks need to be sealed completely for your unit to be free of rodents, and this is really hard.
I don’t like leaving negative reviews, but I wanted to let others with children or those who are sensitive to rodents know of this issue with this listing so they don’t go through the same experience as me. I should have just booked a hotel even if it’s a bit more expensive.