Thanks. I gave 5 star to Felicity. She is very prompt in her responses and also with the anticipation of the following are taken care immediately so that the next customer will not have the same issues.
1). The bathroom door is stuck and hard to close and open. Once I was scared that I am stuck in the bath room as I was not able to open it.
2). toilet is not flushing good. Needs to change the toilet system.
Thank you