Great location in Austin, Tx, secure/safe building. Kasa gave easy instructions for a smooth check-in. Fast response time.
However, the cleanliness of our unit was not so good. Our mattress had a large dark red/brown stain on it and the comforter had numerous big yellow stains. The towels were also stained with dirt marks.
We notified Kasa and they did give us our cleaning fee back when I messaged them again the second day of our stay.
We greatly appreciated the cleaning fee refund but it still made our stay very displeasing and uncomfortable.