Non-functional Internet/WiFi, plumbing and electrical issues, with no resolution during our stay. Plumbing issue appears to be known as non-draining tub/shower is missing drain cover as an attempt to correct. In the end, this was merely a clean bed to sleep in as we couldn’t play the board games we brought without dining room lighting, couldn’t watch movies or the NYE ball drop without Internet/TV, and couldn’t get out the door in a timely manner the following day as 5/6 guests were forced to use one shower when we discovered the Master shower to be non-draining, so morning #2 plans ruined, as well.
This was simply a clean bed to sleep in as the main features we needed — Internet/TV, lighting, and plumbing — weren’t what we expected. If we’d known it was that — just a clean bed — my attitude might’ve been better, but we needed Internet/TV, lighting, and two fully-functional bathrooms for our plans, and for the number of reserved guests, and I communicated this both on the phone and though app messages.
Hosts had no resolution for problems outside of saying they would message other guests in an entirely different unit to reset router, though Nest thermostat indicated the Internet had been off for four days at that point. Female host indicated she’d never been in the unit when attempting to help us correct internet and electrical issues by phone, so outside of telling us to stream movies on our phones, or via our phone hotspots, there was no solution they’d offer. (We tapped out data on two phones attempting to watch one movie before giving up.) Messages about plumbing problem never addressed, neither during stay, nor after. No follow-up communication, no actual attempt at resolution or repair during stay or after. Frustrating and disappointing, to say the least.