Originally, I planned to give this place 5 stars, but because Jason, the host, went so above and beyond with his communication and service (he emailed me often to check in/offer help, responded to the minor issue we had immediately and fixed it, and most importantly, saved the day when my daughter accidentally left something in the loft and found it and offered to send it to us asap) I give it—and him—10 stars. Aside from the great service, this loft was everything we had hoped for—spacious, beautiful, perfectly located for walking around downtown, and well stocked with everything we needed to be comfortable. Can’t recommend this place enough—and hope to be back, ourselves, when we return to Austin.