Overall a nice house with top of the line amenities inside. However, GuestSpaces seemed to be struggling when it comes to managing the property.
My mother-in-law arrived at 2:32p the house had not yet been cleaned, beds were unmade and there were towels everywhere. And there was no one was in the home cleaning. When I called to report this, I was told that check in was at 3p (28 mins away). At 2:40 a cleaning crew of 4-5 people showed up to clean the house, and my in-laws left the house for it to be cleaned. GuestSpaces' website promises extra cleaning pre-cautions and standards due to Covid and we believe that those cannot be met when you are sending a cleaning crew into a home 20 min before check-in. We ended up going to buy cleaning supplies to do a twice over once we got in the house for our own peace of mind. This listing requires $250 for a cleaning fee and GuestSpaces did refund us $125 for the issue.
There is technically a charge for using the hot tub $5/hour and this was not included on the AirBnB listing at our time of booking. When I reached out about this, GuestSpaces confirmed it was left off the listing and that they would be happy to let us use the hot tub if we let them know when. The jets are controlled remotely by them in 2 hour increments. We agreed on a 7p-9p time each night to ensure that the jets were on. The very next night at 7:20 I had to recontact GuestSpaces to ask for the jets to be on.
The hot tub was never truly hot. On our final night I did ask about the temperature and they asked us to reset something inside to see if that did the trick. After it did not they asked if I was comfortable allowing someone to come over and check the unit out or if I'd prefer them not to as to ensure distancing. I told them that we would prefer for no one to come out. It was our final night and we just wanted to enjoy what was left. Shortly after, they re-emailed and asked if someone could come out after I had already said no. They also suggested we could try using the hose to add additional water to it.
It gets a little warm sleeping in the evenings. I believe the thermostats are controlled remotely and a few nights when we checked the thermostat it read 75 degrees. It was bit warm considering it's Texas in July.
GuestSpaces was very good at communicating with me throughout each issue and tried to promptly fix each issue. They also sent over a bottle of wine for us on Wednesday as something a little extra.
My main issue is that I had to communicate with them everyday of the vacation.
Sun-check in issues
Mon: hot tub issues (charge per use issue)
Tues: hot tub issues (hot tub not on during agreed timeline)
Wed: hot tub issues (temperature not hot)
I would stay with GuestSpaces again, but I think it's important to note the opportunities for a company that is managing multiple locations.