The house is clean and a comfortable stay for a large group. However, the pool was not clean and the pool cleaning device was not functioning throughout the whole stay. I let the host know beforehand that we wanted to use the hot tub and was texting and emailing them during the stay, but it never worked.
It would take days and some reminders to get responses to my questions prior to our stay.
Days before our stay, I asked to check in an hour earlier but she wouldn’t let us even though there was no one at the house when we arrived an hour early.
Another thing that threw me off is there was no hand soap. There was shampoo, conditioner, hand sanitizer, etc (which I brought for myself anyways) but no hand soap at any of the sinks.
We also tried to get a partial refund because our party went from 16 to 12 a week beforehand. We only got a very small percentage of what we asked for.