I booked my stay with Jonnie a few months ago. My flight from Virginia to Austin got cancelled due to hazardous weather conditions. She refunded me for that night. The pipes in the Airbnb ended up freezing and Jonnie had to cancel my stay and I ended up getting refunded for my entire stay. I was bummed, but Jonnie’s quick response time, professionalism, and kindness was incredible. I was able to book a different Airbnb for my trip, but I hope to stay at her place during my next visit to Austin!