If everything goes to plan, Blueground is pretty smooth.
However if there are any problems, don’t expect to be supported.
My apartment had a flood in the night, so I needed to pack up and evacuate. In the moment, Blueground guest support was kind on the phone and offered me compensation (in writing) for my damaged items. However, when it came time to issue refunds, the support vanished. Upon providing thorough documentation of our agreements, I’ve been ignored via email, phone and app. Blueground issued a refund they felt was fair despite promising a different amount and without prior explanation.
Overall, the ceiling leak wasn’t even the worst part of this experience. The aftermath has been exhausting, expensive and extremely frustrating.