Anne was very responsive to our needs and was very friendly. We flew in late so she left the keys under the door for us. I had several questions and she answered me promptly. Even gave me a couple of recommendations of places to visit in town. I couldn't ask for more.

As far the flat, everything was decorated nicely and clean, the bed was roomy (actually much more comfortable than what we have at home), and the location was perfect. So close that it cost us less to take Uber everywhere than to rent a car (I did the calculation). If you want to walk, there is a bunch of shops and a killer breakfast/brunch place about 10 mins walk.

Highly recommended. Very well put together and gives you the local feel. Why would anyone want to stay in a cookie cutter hotel anymore?!