First day we checked in, it was fairly late, around 11pm. The weather in Austin was in the high 90s. Tried the shower but it wouldn’t work. We reached out to Jon around 11:30pm and wasn’t expecting a response since it was so late.
2nd day, Jon responded a little before 9am asking if we got it to work and mentioned that anything urgent after 8pm, we should call a number provided in the previous messages. We work out that a repairman should be available around the afternoon. I reached out around 7pm to see if there was an update and Jon said he would check as he hadn’t heard from the repair person yet. We didn’t get a response on the repair.
When we came back to the Airbnb, we saw something scurry away, but ignored it. Tried the shower again and it wasn’t working. We were contemplating leaving so we can shower. After we saw a cockroach on the wall, we packed up and left around 2:30am, made sure we cleaned up and followed the instructions for check out. This was the first time we contacted Airbnb support . We wanted to make sure the issue was logged and we left to another location before the scheduled checkout time.
The good parts of the stay was that Jon was easy to communicate with. The location was close to many things in downtown town and the bed was comfy.