John is super responsive, a problem solver and very helpful. He really wants your stay to be nice. He has challenges in the summer with low river and cooling the home and is currently working the problem. Not sure how long it will take. We kept the thermostat low in order to be comfortable in the bedrooms at night. The trek down to the water level isn't easy but like I said, he is trying to find a solution. Once you are down there the water is amazing. We thoroughly enjoyed the kayaks and paddle boards.