Very clean, shiny, new and bright. The pictures reflect what it looks like. This is a two story condo. All the bed rooms are upstairs. The concrete floor really chilled the first floor even with the heat on. We had to wear socks/slippers at all times. The washer and dryer were awesome. There wasn't enough silverware. There were only five forks so we kept having to hand wash them. The location is great. Close to the airport and to downtown. Hong was very responsive when I emailed her about different things. And her suggestions were helpful too. Despite the freezing temps for half of our stay - we loved Austin and will be back!