PROs : convenient location to downtown, plenty of parking & seemed safe enough, nicely furnished and decorated, decent price, easy check-in/out. Full kitchen and washer and dryer (which we didn't use, we barely spent any time in the apartment. Really just used it for sleeping, showering and changing. Not hanging out, cooking or doing laundry.)
CONs: The floor in the bathroom has some water damage and the vinyl flooring is coming up. It looks bad as the first impression.
It was almost 80* in Austin all week while we were there. Our AC was not working. After the first night, I texted about the problem and they asked for a picture of the thermostat, but then never replied again, and never offered a solution for the problem. The 2nd night still no AC - it was cooler outside than it was in the apartment, so we opened all of the windows. It was still quite muggy (in the 70's). Also that night when I went to take a shower there was no hot water. I didn't want to text anyone that late so I sent an email through the Airbnb site. The next day I texted again about the AC. (I never got a response from the email or subsequent texts)
The 3rd day I saw a maintenance man repairing the AC unit across the hall, so I went and talked to him myself. He explained that the whole building was on a very old AC and hot water system and they were in the process of converting each unit to have their own. But there was no easy fix for the AC until the whole unit was replaced with individual units (which obviously would not be done in the next two days that we were there.) He also told me the no hot water last night was his fault that he didn't reconnect something after working on the AC the day before. (So that morning we did have hot water again). He offered us a solution even though the short-term rental units were not his responsibility; he brought us a single portable window unit. That cooled the living room well, but we each had to sleep with our bedroom doors open to have some of the cool air get to that end of the apartment. So the last two nights there were not as unbearable, but still it was not the same as having a fully functioning home air conditioning unit.
I understand the AC and hot water were a bit out of the Airbnb's manager's control, and there might not have been an immediate resolution, but the lack of communication after my complaint is what left me very frustrated. I would have been much more upset if I hadn't gotten the temporary fix that I did for the last two nights.