I've never used airbnb, this was my first time. Booked it for my parents, sister in-law, her baby, and our pooch. The house was very quaint and suitable for my family, it definitely did the job for our last minute planning. Our host, Shawna, was AMAZING, from start to end. She was on top of everything, very responsive, very accommodating, very much customer service oriented. That is exactly the sort of homeowner that you would want as your first experience with airbnb! The value that we got for the weekend was a good deal, considering the city was pretty booked. The location of the home was convenient for us as we were in town to visit my UT son.
Upon arriving, the house was tidy and felt like we were entering our own home, had all of the necessities that we needed.
Shawna was a fabulous host!