The team is super responsive, check-in and check-out instructions couldn't have been clearer, and the place was pretty well furnished. The only big issue was the cleanliness of the place. Obviously stains and scuffs are bound to happen, but at a certain point (now, in this case), it's a good idea to touch up the walls or deep clean the carpets. Everything just felt dingy. The biggest issue by far was a) the comforter in the primary bedroom smelled like body odor - it must not have been cleaned between guests, and b) the floors were filthy. I mean my socks turned black after just a few minutes of walking around.
Kasa was committed to fixing the issue, which I appreciated a ton, but when they sent another cleaner, the floors were quickly done with a swiffer (as opposed to more thoroughly with a mop, which these floors CLEARLY needed), so they still weren't very clean. You could see footprints/smudges through the grime.