This was beyond my worst experience. I understand things happen and people make mistakes but this was a series of careless mistakes. First I was told I couldn’t stay at the property because of a maintenance issue (which is understandable). But I was told this the day of the reservation. I was sent to a different property which turned out to be occupied. A scared couple opened the door and when I tried to communicate with the host they didn’t believe me and I didn’t hear back from them until hours later. They offered a refund but I didn’t want to look for another place to stay since it was late and I was tired because I go to Austin for work. Finally I was sent to the third property and the place was unsafe. The location was not great and the door didn’t even lock. Instead of being apologetic they were rude and argumentative. Their initial messages led me to believe they had an understanding about good customer service but that is not true.