This location does not feel very safe and is not LGBTQ friendly. The apartment we were assigned was not very clean and much much smaller less open than the listing depicts. Me and my partner decided we would stay anyway despite these issue because so many places in Austin were booked or too expensive. I had a gut feeling something was wrong with this location. There was loud shouting every night (sometimes violent) We had to leave for our own safety on our third day as my partner and I were subjected to homophobic slurs. I was extremely disheartened by Evonify’s cold response when I brought my situation to their attention. I was only met with legal speak about what Evonify does and does not take responsibility for as per their policies. We had no choice but leave for our safety and this response was absolutely inappropriate. There seems to be zero care about the customer experience and only about maximizing profit. I understood there may still be an expense as we had decided to stay 2 days despite the inaccuracy and lack of cleanliness in the apartment. But when things became untenable Evonify was unwilling to make a reasonable compromise. Airbnb was able to help me cut my losses to a degree which I greatly appreciated. I would highly recommend staying away from any listing by Evonify and I urge Airbnb not to work with them unless they improve their customer service policies.