Frontdesk in general is a very nice agency to book with. I've now stayed at two of their properties. The check-in and communication (through Airbnb messages) is great! Yet, for this specific apartment, there was one issue.
The listing says it has a washer and dryer but the unit did not have that amenity. I contacted Frontdesk, who couldn't move me into another unit so I had to stay in the apartment for the duration of my trip. However, after explaining the misrepresentation, they did make up for my inconvenience with an appropriate resolution. I appreciate that and would stay with them again.