Mold, toenail clippings, pet hair everywhere, no refunding, 3 allergic reactions, no vacuuming
While the host was responsive and willing to communicate, our stay at this Airbnb was incredibly disappointing. While we saw that it was pet friendly, we did not think that that was an adequate excuse for the pet hair that covered every surface (floors, sheets, couches, etc.) Nor did we expect the toenail clippings that were very visibly scattered across the couch. We first noticed the pungent odor and fur that induced allergic reactions in all three of us within an hour. It smelled strongly of pets which was surprising considering the $110 cleaning fee that was attached to our expense.
Upon seeking a refund, the host asked for us to provide evidence of the uncleanliness. After we did they refused to offer a refund or solutions. We had to scramble to find other accommodations, resulting in the loss of more money. Altogether very disappointing.