Evaluation of Airbnb Plus Reservation No. HMYNC3R3W—Austin, Tx 09.29 to 10.01 2021
The overall rating is 2. The property was clean and did contain three bedrooms and three bathrooms, as advertised. We paid slightly more than $600/night. The following describes some of the problems with the home.
Photos on the website did not accurately depict the property.
The living room now has a different couch than shown in the photos. The depicted coffee table has been removed and a huge ottoman is placed in front of the couch. Macrame four feet tall hanging lights are substituted in the master bedroom. Dining room chairs are added; these are shredded.
See attached photos.
No informative or instructive materials in the property.
We arrived in the late afternoon. The usual door entry code system was broken. Shortly before our arrival, I received a text detailing another way to access the property through a lock-box key. This plan worked and we entered the home.
We looked for materials explaining how to operate the TV and the air conditioning systems. There was none. We also sought information about the surrounding area regarding restaurants, shopping, sites, attractions, grocery stores. Again, no materials at all.
Management was non-existent.
I called Shelly, the manager, to ask about informational and instructional materials. She said she would contact the owner and call me right back. She never did.
Later I called Shelly again to try to locate the garage door openers. She said they were in a drawer. We had looked, but missed them. They were at the back of a kitchen drawer where the utensils were located. I again asked about the written materials. Shelly said she would check and call back, but she did not do so. I asked her for dinner recommendations nearby; she had none. In fact, she subsequently stated that she thought we were in a different unit, a condominium at a different part of the city.
I called her a third time the next morning with the same result.
Other details.
The neighborhood is very rough. As we were driving to the home and within two blocks of the residence, a man was passed out under a bench and another man was having trouble making his way across the street. This is not an area where is it safe to walk about. It is fortunate that parking is available inside the garage.
One of the garage door openers was inoperative.
The single bed box springs was not contained on the frame and moved during the night. This is a safety hazard. See attached photo.
The house contains no cork screw.

This home was one of very few options on Airbnb in the Austin area with three bedrooms and three bathrooms. I have enjoyed staying in Airbnb properties previously and always found the experience to be pleasant and a fair value. Sadly, this experience did not meet those expectations.