We stayed for 2 out of our 5 scheduled nights. The early check out was due to some of the living conditions that could not be overlooked. When we arrived there were stains on the furniture and the towels. There were also crumbs inside the cabinet drawers. John was great with communicating and refunded us one nights stay while offering us to use the laundry in unit to wash towels. This was a nice suggestion but was a bit off putting since we paid a cleaning fee and expect the place to be cleaned before we arrive. We decided to stay and wash the towels.
After this, due to the cold rainy weather we turned the heat on and smelled a burning smell which caused the smoke alarm immediately go on. Next, we noticed flooding on the floor in the bedroom which was due to the rain outside. Maintenance came in and said they needed to replace the wall that was causing the leak.
We decided we no longer wanted to stay due to the issues that kept occurring. Throughout this time John was very communicative and ended up refunding us for the duration of the stay while we checked into a hotel.