Melissa and Samson were very quick at communicating/responding, which was certainly appreciated. They were very kind for providing us with a bottle of wine as our welcome gift. As for the place, if you’re a bit older or have some mobility issues I would book with discretion as you’ll have to walk down a small flight of stairs and up another four small flights of stairs. It’s not bad for my friend and I, it was just a bit difficult carrying our luggage’s and stuff up and down it - probably just means we’re weak lol it wasn’t as clean as I would like it but still wasn’t too bad. The one thing that I did not like was how the doors locked. As a female traveler, it was a bit jarring that when you unlock the top bolt lock from the outside, you can just push through the door even though the bottom handle lock is also locked. Nonetheless, they’re at a prime location - 10 mins from downtown, 8 minutes from 6th street, near lady bird lake, and they’re surrounded by a ton of local restaurants and convenience store.