Eight months ago, this booking was a known mistake and we tried to correct it 10 days after booking and you would not let us out of the booking even after Airbnb contacted you and asked you to consider letting us cancel. There would have been no cost on your part, as you would have easily been able to obtain another booking in in 7 1/2 months. We just had to bite the bullet and make the most of it.
The apartment has difficult steps, carrying stuff up and down them during our visit was difficult. But, I was glad we didn't take your offer of a downstairs one, as I would not have felt safe to me. There were frequently men in the parking lot, looking at cars, picking up keys, working on cars, etc.
The door lock system worked beautifully, but was concerned what would happen if the the battery ran out? Would we be able to get in? We assumed the key on the wall behind the door would open it and kept it with us. Does a blinking red light mean it needs a new battery?
Having a bad knee as we stated in trying to cancel, I had to do exercises on the carpet. I could see dark spots - wondered when it had been last cleaned? Didn't have any extra sheets or blankets to possibly place on floor as a cover-that would have helped. The bed very comfortable, but torn comforter and no duvet cover seems a bit unsanitary.
The two sofas in the living room are terribly uncomfortable, springs broken on one, cover cracking apart on the other, need to be replaced. The small kitchen table was that, small . It was the only place we had to work and not large enough. Two of the four chairs had bent legs and one actually couldn't be used.
Staying in a place for a month requires cleaning supplies to be provided. It is unreasonable to think a person is to go out any buy cleaning products for toilet, bath, sinks in kitchen and bathroom, and countertops especially during a pandemic.
The clock on the wall indicated 12:10 the whole time we were there. You need to replace the battery that was missing.
There are dribbles of some kind of dark liquid running down the back of the closet, stains on the bathroom closets and paper and dust behind the chest in the closet , as I found in retrieving a necklace that fell behind it.
In searching for all items in the bedroom as we packed up, I found a strip of crust from an old piece of toast from some previous lodgers.
The trash can in the kitchen had mold on the inside upper lid which I could have cleaned had you provided disinfectant and rubber gloves, which we asked for some and you said you would bring over - it never happened. It wouldn't have been quite as nasty if the foot pedal worked, but it didn't We had to lift the lid with our hands each time.
Insufficient cutlery - 3 spoons, 5 forks, 4 steak knives, 4 knives. No strainer. No washing up tub for a few dishes had to run the dishwasher for the few chipped bowls and plates. We borrowed mugs from friends and left them , so you now have 4 instead of the two you provided. No dish towels or hand towels in kitchen. Frying pan needs to be replaced - eggs constantly sticking.
The wall switch runs the wifi - that was frustrating until we figured it out.
If you are looking for a convenient location this is it. If you care about cleanliness and a feeling of comfort, don't even think about staying here. When we originally booked an Airbnb in our old hometown, our thoughts of having people over to visit with us and share meals was not possible in this place. We were not able to change it once we realized our mistake. So CAUTION on a monthly stay- don't push book it because you will not be able to cancel after 48 hours - EVEN WITH OVER 7 MONTHS NOTICE.
We were Superhosts for three years with over 200 guests in our home and never did we ever have as much difficulty and lack of support with Airbnb as we did with Casey and this rental.
We are tying to stay positive that this is a one-off.