It's unfortunate that I have a negative review to leave, as I've never left one before. To start with the
PROS: The location great, within walking/scooter distance to many food and shopping options. The building is well designed and the room decorated well and received plenty of light.
CONS: There's an imbalance between expectations for guests the services TurnKey Vacation Rentals provides. Guests are asked to walk shoeless through communal spaces and may be charged up to an additional $500 for acts like leaving dishes in the sink, staining the furniture or not taking out the trash. (That is in addition to the $150 cleaning fee.) In our room we found a blood stained pillow, thick dust/debris/food/clothing under both beds, dusty surfaces upon which drinking glasses were placed and white towels with makeup stains. These were photographed and reported to the host through email and text. We were told someone would follow up with us about the issue, and never heard back.
Wish I was making this up but we had to run the water for 10-15 minutes to get it hot and were directed to check the electrical breakers, if running the water didn't work. This worked once, on the day of check out we never successfully received hot water to the unit, leaving one of us to take a cold shower and the other to forego a morning shower completely.
This would all be fine if communication was useful and a real person was available to address issues. TurnKey uses an automated email and text service, which provided tonedeff responses to our needs. For example, we alerted the host to the cleanliness issues and received a message back directing us on where to find clean towels. Another example, we reported cold water for the second time on our stay the morning of check out and received a response that they would reach out by 6pm that day. Our check out was 10am! Responding as such, the automated message double downed on reaching out by 6pm and asked if they could enter the unit.
As a host myself, I know that random things happen. And have waited three days to after check out to write this review. It's important to give the host an opportunity for the host to make good on an unfortunate stay. And at this point haven't heard back.