Our check-in process was seamless and the location was great. Apartment was old but decently renovated. I found it a little strange that the check-out procedures were so detailed (e.g. absolutely nothing -no food or drink- should be left behind, run the dishwasher, take out all trash, set the temp to 68, put everything back where you found it, all subject to charge) but we were satisfied at first so I didn't think much of it. That being said, we found a baby roach on our first day and I sent a picture to the host to let her know that she might want to further investigate after we leave. She offered to schedule pest control and get some spray, which was very considerate although she never followed through. The problem was day 2. We continued to see baby roaches and medium-sized roaches which pointed toward an infestation. She assured me there was no infestation and claimed that bugs in Texas are common (which is not true since I'm from Texas but even if it was, does not mean we should be seeing ~10 within 24 hours in the kitchen). She offered to schedule maintenance the morning of our check-out, which was obviously unhelpful to the current situation.
We were left unsatisfied with the vague responses and lack of action the host provided, so we requested a refund and a place to relocate for the night. With that, she became very slow to respond and curt with her replies. For example, when we asked when we could expect any action, her reply was "I will see what we can do." and "As soon as a response is received." At that point I realized it was useless to try to reason with a host who was not understanding (a first for me) and denied your problem so I escalated the issue to Airbnb. In retrospect, I looked at her other reviews and there were some definite red flags I missed. One review mentions the host runs like a business which 100% sums up our interaction. No action was taken and she stopped responding to my messages altogether. Her cleaning fee of $75 was pretty unreasonable considering we spent a good chunk of time going over her procedures when we left to avoid any check-out charges. I'd advise those who are uncomfortable with roaches like I am or those who, when faced with a problem, want it addressed in a timely and respectful manner to avoid this listing and host as the situation was disastrous.