Convenient to have an apartment in a high-rise building in downtown Austin. Kasa is excellent at providing a "full-service" experience. Full disclosure, two negative events happened on my stay:
(1) I saw and got rid of two silverfish in the closet during my stay, and unfortunately found that one of my sweaters ended up with a hole that the silverfish ate through;
(2) I had someone enter my apartment on the second-to-last day of my stay -- Kasa had a technical glitch and had given instructions and keycode access to my unit to a new resident starting their stay. Startling and bizarre experience, but Kasa ultimately helped get it all sorted out after we called them.