We went to check in and the host did not provide access code to the unit and then unresponsive for over an hr. We were unable to contact her via phone or text. The phone was disconnected per automated message. We had our luggage with us and was standing outside waiting and did not have any way to communicate with the host. An hr later she finally responded that her phone died. It was super frustrating considering that we were supposed to check in at 3PM and had to be at a holiday party at 5PM. We had to contact airbnb and find a last minute place. I recommend if someone paid for the unit, provide them with all clear instructions and access codes PRIOR to their arrival or post the info on the check in instructions for Airbnb support.