Our stay in Austin included an unusually cold couple of days when we first arrived. There were some issues with heat and hot water because of the temps, but Benjamin was very attentive and always quick to respond to our needs. He was constantly working to resolve the issues we have, and checked in on us often to make sure we were comfortable. Overall, Benjamin was an excellent host and we enjoyed our stay in the bus, but next time we'll be sure to book it at a warmer time of year.