Bobbi was there to greet me when I arrived. She carefully explained how everything worked and had a binder with written information as well. Later, she responded quickly to any questions I had via phone text. The studio itself is a delightful place to stay in central Austin. It is in an older, residential neighborhood, very quiet with easy parking on the street. There is a loft bed accessible only by fairly steep ladder, so I wouldn't recommend this to anyone with physical limitations.