Casey - I believe that when you purchase a product and have been given an expectation that you are spending your hard earned money anticipating those promised services. Your amenities that were promised were not accurate. There was no air conditioning (we were extremely hot and uncomfortable as Austin was close to 100 degrees) it was not clean, the bed was not made into a twin as promised, the sheets were delivered at 11:00pm and we had to make up our own bed, the sink was clogged in the bathroom and leaky splashing us when we brushed our teeth, the light in the queen bedroom was broken (both one we had to screw the light bulb in) and lastly the mattress had urine stains (we discovered this because we had to put sheets on our own bed). We have stayed in many Airbnb and this is the first time that we have had to leave before our stay was up. Please take this information and hopefully improve your next guests experience - thank you for listening ps I do have proof in the form of photos that I have sent to Airbnb for their information in case you are questioning my honesty