Nancy is super responsive and helpful and just the best possible you could hope for. Every aspect of the experience was well though out making it easy to enjoy the place and your overall experience in Austin. We were there for ACL and despite the record breaking heat, it was really close to walk so we still did. Very close walking distance to Whole Foods for shopping needs and the local eateries are superb. Have to go to Cafe Josie and participate in the "Experience" and also enjoyed lunch at Swedish Hill and stopping at Amy's Ice Cream on the way back from the festival was the perfect treat. The place is clean and has everything you need to enjoy your stay.