Crystal was extremely responsive, and the process to check in/out was simple! My husband and I really enjoyed the overall luxurious feel of the apartment. We were provided with not only the essentials (towels, toiletries, kitchenware) but also other tidbits (robes, extra toiletries, coffee/tea, TV) that made it that much more of a special stay. Though there is a small amount of noise coming from the bar behind the unit at night, there are multiple options provided that made us comfortable until it all died down. Would ABSOLUTELY recommend this cottage to others, but not when we plan on coming back to Austin, because we would love to stay there again!! :)