Let me start by stating, I have never given a bad review on Airbnb.
Right before check in (Sunday/3pm), Hunter informs me that there are no keys to the unit. The previous guest took them & he was trying to recover them. The unit was unlocked, so that I could enter while they resolve it.
At 430pm, I inform him "I need keys. I need to run errands & I don't want to leave my items unlocked."
At 930pm, he finally responds, "I will have a new key early in the morning."
Monday at 9am, I still had no keys. My 9am business meeting canceled-"Business Trip".
I reached out to Mr. Hunter, told him of my meeting & asked why wasn't a locksmith called on Sunday? He sent me a web pic of locksmith that didn't operate on Sundays. As if that was the only locksmith in town thus justifying his horrible management skills. He was rude, unprofessional, unapologetic, arrogant, & had the nerve to tell me that "my escalation was completely uncalled for & he reported me to support.". What a JERK!