the check-in process was lacking in communication (basically zero) , and I did not expect to pay $30 for parking - and not have a valet option. Once checked in, I could not access garage with key, and had to circle building 3 times and re-enter lobby to troubleshoot (HOT day). Wasn't told where to park once IN the garage, only saw a sign in the parking garage elevator AFTER car was parked, about where to park. This after a 1 hour fiasco of trying to access said garage. Elevators work by scanning the key- newer technology I'm used to, but wasn't told any of that at check in- or about breakfast/pool etc. Stood in an elevator sweating from the garage nightmare, more frustrated- and had to again go BACk to the front desk, for them to tell me to scan my key card to operate elevator (right silly me)... Communication UP front is imperative for a great experience at ANY establishment, a client/guest should never have to come back and ask questions or become frustrated in this manner. The important topics (the basics) should be covered up front..IE: "Welcome to our hotel! here are some important things you should know.." NONE of that. :-( other than that, the room was great, very clean, quiet -- AC was loud, but cold. and spacious rooms.