Check in was very detailed and went smoothly. When my wife and I entered the condo, it was 78 degrees. We promptly dropped the thermostat to 68 degrees to cool it down. After three hours, the temperature in the room had dropped to 76 degrees. We informed the host of this and she said she would call maintenance to take a look. In the meantime, we went to dinner hoping it would be fixed once we returned. We got back around 9:00pm and to our dismay, it wasn't fixed. In fact, the temperature in the condo had risen to 80 degrees. I informed the host of this and she suggested a refund. By 11:00pm we realized we were not going to be able to enjoy staying in an 80 degree condo for two nights, so we booked at a hotel nearby and informed the host that we wanted a refund and would be putting the house key in the lockbox on the way out. She didn't respond to this.
The next morning I messaged the host at around 9am about the refund. There was no response for over two hours. Something felt very fishy about this so I got in touch with Airbnb. They were AMAZING with attempting to resolve the situation.
At around 2:00 that afternoon, I finally got a message back from the host, but here is the deal; she said I had to CANCEL the reservation in order for the refund to go through. All I can say is I'm glad I read the fine print. If I would have canceled, the refund would have been null and void. This was extremely shady to me. After some research, I found that I needed to use the Airbnb resolution center to request a refund. I did this and had a fantastic representative take car of everything for me. Apparently, the host was also avoiding messages from Airbnb as well, so she will be liable for the refund Airbnb provided me with.
Overall, the location was pretty good and the check-in was painless, but otherwise, the host was horrible and tried to scam us for the total of a two night stay. Be very wary of this listing.