This property is managed by an agency. The heat was not working when we arrived so they sent out an HVAC team. While this was annoying, ultimately the representative who was working with us really did attempt to remedy the situation. We enjoyed the location, and the fact that the house has everything you need. Given we are 3 girls having a best friend reunion in Austin- we loved that the place is decorated in an interesting way, it’s in a cute neighbourhood, the beds are awesome, there are 2 bathrooms with nice shower products, and that you could comfortably have 3 people chill on the couch when hungover.