Austin Vacay needs to work harder at customer care. It asks a lot of its guests- both with a myriad of tersely written rules and multiple emails asking for all sorts of communication from the guest. When I arrived, I had to dig through many automated emails to find the entry code, (which didn't work), parking directions were inaccurate and challenging to follow. When I entered, bathrooms were dirty (mold, stuff in bathtub) and run down. There were no supplies for coffee (creamer, sugar) and to top it off there were issues with animals - mice/squirrels trapped in the walls . Austin Vacay let me know that they had called someone out to check this and "assumed it had been resolved" but obviously they did not check because there was scratching and squealing in the main bedroom all night. This stay flies in the face of the experience that Air B and B bases its brand upon- a lovely niche experience where a local will provide various amenities and experiences. I could have stayed in a low budget motel and had a better experiences. Super disappointed.