I really wanted to give this place a 5 stars. The apartment is spacious and as the photos. That being said, SO many issues with the checkin and navigation of this building. It’s absurd. The reviews are real. This is extremely frustrating. Be prepared for an awful checkin experience with lack of proper support.
It was extremely hard to find everything which at that point I was still being patient about but when we finally made it to the apartment, the keypad for the door didn’t work properly. The screen is shut off. I believe there’s no more battery in there or something is off with it. Not working properly we had to try for 5min to finally get the screen to light up and press the code. It was a nightmare everytime we got out the apartment to come back in.. is it gonna open… is it not?
That’s the worse. Being somewhere and not knowing if the door will open at 11pm coming back from the resto.
Sonder team was useless. Told us they would send someone or give us a key instead, never did.
Now; on top of this, the fob doesn’t work for the main door entrance even though sonder team said it was. I talked with people at the building and they finally gave me a map that gave very clear and easy instruction to come in and out. Good things they were there.. sonder just doesn’t seem to realize what’s going on here in this building.
Frustrating. I lost 1H of my time being on the phone with their team for my parents that need easy in and out..
Do not recommend unless you have 2h a day of free time to figure how to use this building and this keypad