Steve was great! Very responsive and friendly--but still gave us our privacy while we were in the cottage. The cottage itself was just what we needed: Everything was very functional and clean, there was space for 2 and our stuff, and although it's small, the windows make it bright and airy and easy to hang in. The location was also great for us, because we did a lot of hanging at Barton Springs and in the immediate area--and our house was close to all of it.