Unfortunately Lois was out of town during our stay, but she was always readily available via Airbnb messaging to check in on us & make sure we had everything we needed! She was especially awesome in dealing with our weird arrival and departure schedules (& when city traffic made us mess up our check out time). The space was absolutely amazing, and in a great location. Also, the kitties are super adorable and friendly, and made me feel right at home as a crazy cat lady. I definitely highly recommend checking out this location!