We have stayed at several Airbnbs and have had no issues previously; certainly have never given a bad review before. However, Kasa’s listing was not found to be accurate upon arrival to our unit. We were unable to even enter the elevator due to the virtual check-in being broken. Had we been one hour later, the gracious staff at the building (not owned by Kasa) let us up, only to discover that our parking pass didn’t work so we had to pay $48 to park for one night despite the listing indicating free parking was included with our stay. Kasa did say the would refund this money, but due to below issues and us leaving we did not get refunded. Upon further inspection of our unit, we discovered several cleanliness concerns including dirt, hair, rust, and leftover food on some utensils from prior guests. Furniture was also broken (TV stand, vanity, couch). We reached out to Kasa with our concerns and they were willing to move us to another unit, though we requested to leave due to overall cleanliness issues of the building air vents were very dusty. Additionally, we had booked a stay for a full week and were granted one roll of toilet paper, 2 towels which were stained, and had no soap in the bathroom. I can understand and was willing to overlook a few of these issues all of them together we felt it was best to leave. We asked Kasa to refund the nights remaining on our stay so we could go somewhere, and they refused resulting in us having to dispute the stay with Air bnb who provided us a full refund for the remaining nights in order to allow us to finally enjoy our vacation. We will unfortunately not be staying with Kasa again. I would also urge others staying with Kasa to look at prior reviews as it appears we have not been the only ones with these type of concerns.