When we rented Steve's cottage we thought we would only need it for a week or two. Once we found out we needed temporary living space for over a month, we decided we needed larger accommodations with a full kitchen and TV. Although Steve was out of town when we checked in, we emailed him and explained that his cottage wouldn't work for us. We got an immediate response telling us not to worry and he would refund our full payment and we could stay there until we could find a larger space. Steve even offered to pay for our dinner on our night of arrival, which we graciously declined since this was not necessary. We thank Steve for being so understanding, flexible and easy to work with.