Check in was really easy, but when we got to the airbnb the place was not clean. The bed wasn’t made and had wet towels on it and the bathroom had towels everywhere. When I called Paul and asked what was going on he stated that he forgot the cleaner was not coming that day. He said he would clean the place himself and offered to give me $30 to go out for a little bit while he cleans, he then asked me to put the sheets and covers in the washer. (Not really sure why I have to do that when I paid to stay at a clean place) I tried to put the sheets in the washer, but it was full of laundry already. At this point I decided to just find another place to stay and let Paul know, he promised a full refund. This all happened on Thursday 10/08, it is now Tuesday 10/13 and I still haven’t received a refund yet.