I honestly don't know where to begin. Erin was very clear and prompt in ALL of her communication with me. I requested an early check-in and (most) things worked in my favor. She checked-in with us as soon as we made it in. Even after, she would check on us to ensure we had everything we needed. Unfortunately, as our luck would have it, Hurricane Harvey made land fall during our stay. Erin made it very clear that she was willing to help us since we were from out-of-state. Even after we made it home safely, Erin was kind enough to inquire about our safe return. I will be returning to Austin in the future and this property will be my go-to. Thank you so much!