I hate to leave bad reviews but this trip was a disaster. My wife and I live in Austin and wanted to have a staycation at a lake house with a hot tub and pool. This was the only reason we booked this property. When we arrived at the house, the water level in the pool and hot tub was extremely low. Also, the heat in the hot did not work so it was freezing cold. While we were able to fill up the pool with a hose overnight, the heater for the hot tub never worked and the company that rents this property said that they could not get a technician out to the property in time.
The thing that was especially frustrating was that when I spoke with someone from the rental company on the phone about the spa, he said he knew about all the issues from when he previously inspected the property. So they knew about these issues and didn’t bother to tell us prior to our trip. We would have absolutely canceled the trip if given the chance.
A few other annoying things: the keypad lock didn’t work so we had to use a key from a lockbox. This was fine except that we were never notified and I had to call the company and wait outside in the rain while they explained how to get in. Also, on the house page online, it kept referring to the house manual, which I could never find. Eventually I learned that someone from the rental company had taken the manual to make edits.
To address these issues, we got offered a small discount but we still spent thousands of dollars on this staycation for a property that we never would have booked if we had known what state it was actually in. There were plenty of other properties we could have booked. I really feel like we got scammed.