If I could give no stars I would I had surgery the morning of and I asked to check in at 11 it was approved I got there I walked in tried to open the room door and there was people in there they didn’t open door they said They were previous tenants I checked the next room door locked mind u I just had major surgery and walked up all those stairs I called the host texted many times no response at this point I’m in pain I walked to my car called n texted still no response I went and got a room at the Omni I lost 276.00$ and it’s been days I didn’t stay not one night and I’ve gotten no response from host and the customer service still hasent fixed the issue I need a refund this was the work experience ever especially after havin major surgery !!