Never met Amy but communication was excellent and immediate. Condo is in a great location with many options for public transit (we didn't have a vehicle and easily made it to all areas in Austin we wanted to visit). Condo was clean and sufficiently stock with basics as well as Amy providing a fabulous bottle of wine which was so appreciated! Great balcony for enjoying your morning coffee or evening bev. Will absolutely rebook with Amy if travels bring us back to Austin.