Stylish and open design.
Issues started with check in. Our reservation stated 3:00pm. Host tried to push us back an hour until we reminded her of our reservation time. Quickly adjusted and said that would work and if not, we would be contacted. No communication, so we assumed it would be ready. Used the AirBNB code (as website clearly states should be used exclusively for our protection) to get in.
Upon entering, our noses were immediately assaulted with a rank body odor. However, when we contacted the host we got a “sorry you smell something but our cleaners didn’t mention anything” reply. Then why multiple air fresheners all over the apartment?
Kitchen inspection found a spill so large and thick it almost took my sock off. No cleaners available. So with both of the above issues, we decided to go to the store for supplies. Unfortunately, we couldn’t lock the door and when it did finally it wouldn’t open again. Contacted the host again and were questioned why we were using the code from the app. ???? Given a new code.
Return from the store, cleaned the apartment and ready to settle in for the night and the couch reveals it is one of the sources of that rank body odor. Closer inspection also shows stains everywhere. We used an extra sheet to cover it.
Wanting to do a load of laundry after cleaning and found there is no washer and dryer. Contacted host again. Told the manual directs us to get a lock box key under the sink and then go to the garage to the right of the second apartment to use it. Stated this was not as advertised. Got another “sorry”. Also no manual in the house and the app has a manual that doesn’t mention washer and dryer location. Stated this was not as advertised.
Secondary bedroom bed is so noisy; as if the mattress sits on a hard plastic surface. In addition their was a massive and crusty stain on the green comforter. Luckily we had brought our own and didn’t have to use it.
Bathroom had a used towel hanging on the hook.
The first morning we realized they provided a coffee pot but no coffee. This is fine, but make that clear on your description. Back to the store.
Last night we were met with a heavy police presence just one door down from our home away from home. Unsafe location??
But the icing on the cake comes with the check out. Check in and Check out benefit only the hosts. Check in is anytime after 3pm but check out is at 11am and if you stay longer, they threaten to immediately charge for another night. They also hound you to let them know if you will be leaving early so that they can begin “cleaning”.
The description should match what your are given. There was clearly a discrepancy in what we were thinking we would get.