I am never one to complain and I always try to make the best of a bad situation, but renting this Airbnb was a horrible situation that I could not make the best of. I had rented this unit for 5 weeks due to the holidays and my daughter having a new baby, and spent a lot of money, expecting to have what was listed in the Airbnb listing. When I arrived to the property the apartment was disgustingly dirty! I had to clean myself, and when I mopped the floor I realized how dirty because the floor was filthy. The listing was advertised to have two king sized beds (which has been changed on the listing now because I complained, I have a screenshot of the original listing). When going through the kitchen I saw there was only 3 forks, 4 spoons, and 1 knife in the drawer. How is anyone expected to eat with the "complete kitchen" that was advertised. Also in the kitchen, a 5 pot coffee maker. If you have 6 people there, (as advertised you can sleep), you constantly have to make coffee. There were no instructions on how to use the TV; most Airbnb's we have rented always have instructions. There were no dressers to put your clothes in and we had to put everything on the shelves in the closet, which by the way, did not contain any robes that are shown in the pictures and was also dirty. When I further cleaned the next day I saw that the sliding glass door was open and the lock was broken. We slept the first night with an unlocked door!!! This was completely unsafe and dangerous!!! I sent the "hosts" three different messages on three different days to fix the lock to which I got the response "we will let our maintenance people know." They never showed to fix the problem. The "patio" was disgusting and dirty and not what was shown in the pictures. Upon further observation, I found mold in the shower, the walls were dirty and also contained mold, the "pullout couch" was not a pullout, just slept one person. The molding around the floor was dirty and broken. The vertical blinds at the sliding glass door had 6 panels. When I tried to use the dishwasher, it did not work, only to get a response from the host "we will let maintenance know." But the final straw was when I was using the kitchen sink I started to feel my feet getting wet and looked down and in the cabinet and there was water filling the cabinet. I messaged the host and got the same response, "we will let maintenance know." That is when I called Airbnb directly and sent them pictures. The Airbnb representative was incredible and so helpful with our problem! I can't thank them enough. I have pictures and videos of everything. This was a horrible experience and this host should not be able to list properties on Airbnb. After calling Airbnb and them investigating, I received a full refund within 15 minutes, which tells me this is not the first time they have dealt with this property. As soon as this happened we were out the door within the hour. I am also convinced that the comments listed under the listing are completely made up. I can't believe this host would advertise what what they do and get away with it. I have documented everything, and I would NEVER rent anything that this host is associated with!!!!! This host ruined what was suppose to be a wonderful holiday week!!! Also, according to the amenities listed on the listing page, these are the things that are NOT true according to the listing. There are NO:
No city skyline view - I have no idea where this would have come from and why it would be listed
No cleaning products - I had to buy my own, which I left there
No body soap or shower gel - I bought my own
Hangers consisted of 5 in total
No drying rack - no idea where this would have been
No clothing storage - the only place to put clothes was on the shelf in the closet - no dressers
No first aid kit - never saw one
No wine glasses - absolutely nothing
No dedicated workspace with a room with a door - there was a table in the living room but no workspace with a door.