This house has hot pool and jacuzzi. It was the primary reason to choose this house in our winter break. We were there with kids, multiple age groups. We were ready to pay $$$ for our 2 night stay expecting nice stay.
House was clean, has nice view from the living room. However there are few reasons we were not happy in fact frustrated with the host.
On 2nd night, one for the room got locked. We started communicating with host again and she asked us to try many things like use credit card to open door, search for master key in the house( no clue where it is), try random pass code to open, etc etc, non of them worked and host stopped responding. Whole night room got locked. Unfortunately we had kids medicine in there and communicated the same with host. She relay didn’t care about it. We ended up going out in the middle of the night to get the medicine. Locksmith came next morning and unlocked it. We had really bad experience for 1 day in our 2 days stay.
When We started getting into the pool, it was not hot enough for us. Reached out to Host to adjust the temperature. If guests has control to adjust pool temperature, it brings lot of piece of mind. Guests are in holiday mood and don’t want to spend lot of time in communicating with host.
Another thing is, jacuzzi. We have no clue how to switch on jacuzzi. Followed instructions provided on little iPad but there was no luck. Again started communicating with host and after lengthy conversation, host revealed that jacuzzi is not good and jets had lot of pressure. We were okay with it and asked host to switch on. Host surprised that jacuzzi was not working. Next day some one came to fix it and it worked for couple of hours and again stopped working. Host simply said issues like this is acceptable in big houses like this. Kids totally missed the fun. Kids were not able to use pool also since it is too deep.
Overall, house is decent but response from the host was very poor and she didn’t understand the situation we were in. It’s not worth money we spent.