The entire process from booking to check-in/out was so easy and informative. Jason is extremely helpful and responds to messages and questions almost immediately. The location is amazing within walking/scooter distance from anything you would want to do downtown. Parking is the only downside if you have more than two vehicles (which is not their fault). They provide two free gated spots which is in its self such a bonus but street parking for extra vehicles can get pricey. I suggest finding a nearby garage that has lower overnight parking rates and Uber or walk to the loft. I would for sure stay here again. Jason alone made the stay stress free and enjoyable!