Do not book this property with Turnkey. I warn everyone about this property and Turnkey. This was the worst experience I have ever had booking a vacation rental. They do not run their business with integrity. They want your money and they don’t care that they do not provide what they advertise. We gave Turnkey the opportunity to make this right and they did not. We booked this until based on the pictures and description and after speaking to their representative. Turnkey did not disclose that the unit’s driveway and the property surrounding it were under construction which caused us to not be able to enter the property. The driveway was 2 thin strips of concrete with deep trenches on either side. The road leading up to the property was also under construction. I describe it as gravel mogul pits. The parking space for the unit was already taken by the homeowner of the other unit. The other homeowner advised us to park in a business across the street. We decided we didn’t want to risk being towed for parking on someone else’s property. We called Turnkey and asked for assistance and said we were willing to accept another property. Turnkey did not provide us with any assistance. We did not check in to the unit at all as the driveway and perimeter was not safe to drive on and should we have driven on it, we would have had to back out of the long driveway on raised concrete strips risking going in a trench if we made a mistake. It was dark when we checked in. We had to go to a hotel for the night. We had to cut short our trip and drive home early. I cannot believe Turnkey was so greedy for our payment they would risk putting a family with a child and a dog in a hazardous property without disclosing the information. If it had been an oversight on their part, we gave them ample opportunity to make this right. They chose not to. They did not refund any of our rental fees, pet fees, cleaning fees, etc and we did not check-in or enter the property. This company is greedy and does not conduct business with honesty or integrity. After calling the company several times, I finally received an email from Margaret in their corporate office that I should have purchased travel insurance. I’m quoting her email “We are not moving forward with any refund amounts at this time. In accordance with our cancellation policy as shown below, no refund will be issued for any non-refundable payments or Weather and Other Unforeseen Events: TurnKey does not accept liability for any inconveniences, delays, or your inability to booking in a Unit arising from any temporary or permanent defects or stoppage in supply of water, gas, electricity, or plumbing, damage caused by weather, road closures, or conditions, construction, natural disasters, disruption or cancellation of your travel, events, conferences or reason for your booking, government orders, pandemics, viruses, illnesses, infestations, water conditions, closings, pollution, acts of God or other reasons beyond TurnKey's control. No refunds will be given for any delays or cancellations due to such conditions. Accordingly, travel insurance with “cancel for any reason” terms is highly recommended for all bookings and may purchase online at https://turnkeyvr.com/insurance.
We are sorry for any frustrations and we understand this is not the solution you were looking for, but hope you understand our position at this time. Please let us know if there is anything else we can assist you with.”
Dear Margaret,
This booking was not eligible for the cancel for any reason travel insurance. You and Turnkey should be ashamed of running a business where you treat customers so poorly that you advise them to have insurance for your false advertising and inaccurate listings. Your company did not provide any support or assistance in finding another property.