*Smoke-smelling House, Poor Customer Service*
The house smelled like smoke despite advertised as a non-smoking airbnb. Worse, it smelled like it had been attempted to cover it with chemical air freshener. When brought to their attention, it was told to me that the housekeeper didn't say anything when cleaned earlier and to turn on the fan feature of the Nest and that was it. No other assistance. No offer of reimbursement. No help when asked about different accommodations.
Moreover, when additional messages were sent, I received messages focused on getting a 5 star review and checkout. They failed to affirm a concerned customer with health issues exacerbated by cigarette smoke.