I arrived at 7:45 pm (much later than the 4pm check in) and the cleaner was still there. She was rude and told me that Jay informed her that I may not show up until the next morning. She told me the owners had been there painting the walls a few hours before and she couldn't possibly get everything done on time. I went somewhere else for the night, and when I requested a refund, I was told that they were only 10 minutes delayed and would only provide $30.