Wow! The hideaway suite is nothing short of stunning. This place was so great we didn't really venture out other than going to the concert we were in town for just so we could take full advantage of how comfy the suite is. The heated pool is amazing. It was quite cold so to be able to use the pool was quite a treat. The shower was amazing as well. I didn't have the pleasure of meeting Bill but my boyfriend did and said he was friendly and told us just to reach out if we needed anything at all. It was so comfortable, so clean, and we definitely plan on returning.