Alex was wonderful!! She was so prompt to respond and was so flexible with our change in plans. She let us check in slightly early due to our flight arriving early. Some of our party had canceled flights home and Alex was so kind and let the girls hang around for a few hours after check out until they were able to check into their next hotel. Upon arrival the pool was a little dirty due to leaves. Alex sent out a pool guy for the very next day! We were so impressed. Some of the reviews state that the house does not have sheets, towels, toilet paper, etc. We came prepared but it wasn’t necessary! The house was fully stocked with more towels than we could need, clean sheets and blankets, toilet paper, and a fully stocked kitchen. Some of the reviews also state issues with the tv and shower but everything in the house worked smoothly for us! In addition, Alex made the check out process so smooth and easy and didn’t require us to do anything extra with the dirty towels, sheets or trash. Thank you Alex for everything!!! We had a lovely stay!