The place was really nice and I loved everything about the apartment. The only issue we faced was the early check in. They offer early check in at a cost which we agreed to pay and reached out the day prior to ask if the early check in was possible. I was told that we would receive communication once the apartment was cleaned and ready for check in. I asked for check in around 2pm but hadn’t heard any communication so I reached out around 1230 to ask if there was an update on early check in and they said they would get back to me once they had confirmation from the cleaners. I had to reach out again at 3:49 to confirm that check in would be at 4 since we had not received confirmation of early check in before that. That was disappointing because we had made reservations somewhere with the hope of being able to check in and get ready. I understand that early check in is never guaranteed so I should have taken that more into consideration when making my reservations, however I felt that if the early check in option was advertised on the listing and I had reached out and agreed to pay the fee prior to the reservation that there would have been more prioritization on ensuring the early check in would be available. Regardless, the unit was wonderful and in a very convenient location so I was very happy with the stay. I wish there was more communication around the check in but the communication from them ensuring we had a great visit was very pleasant and made me feel that they truly cared about our stay.