Paul has a nice unit, once you locate it. Directions seemed simple but a little confusing, otherwise ok. First night at location we did not have a parking decal because previous guest left with it, I understand things happen, but also think if cleaning person had a checklist to check for items needed by next guest and noticed that the pass was missing, they should have
extra and could just leave one for next guest. So, we had to park outside the gate and then walk to apartment each time or risk the chance or our rental being towed. The next day we realized the couch was broken(read another guest complain about couch, after the fact), like almost literally in half. Reported it to Paul and he asked If I could send pictures which I did. His next response was he wanted to apologize for all the inconvenience and refund us $50 for our troubles. So, I'm thinking clearly he's working this out to move us to another one of his units, replace couch, or refund us. After no further replies from owner he came back a few hours later to say please don't sit on couch. "Don't sit on couch?" Where would you like us to sit to enjoy the only television you have in the home I thought? I messaged Paul back to say that we were not satisfied and would like a refund for our troubles. He offered us 50% off of our nightly stay and replied we could still stay in the home if we liked. Ok, good offer we will take it. Well, after our departure, he messaged to ask when we were expected to check out so someone could look at couch. He refunded me $50, rather than 50% and stopped replying to my comments. I'm sure its very hard being an owner and not living where your properties are located and trusting others to make a good decision of things on your behalf, but it would be beneficial for both parties to do a monthly check of your place, video call if you have to to see how things are going and would this be something you would want to rent and have to deal with as a consumer before placing others in that position. I have used Airbnb for a few years now and the last 2 in TX were by far the worse experiences I have EVER had.