This is my third Airbnb rental. I typically scour through the reviews of places in search of feedback and most are exceedingly positive. Unfortunately, they often miss the mark that the raving reviews seem to imply. (I typically give 5 stars too as all placed have been as advertised, but I don't over do the praise, I only state facts.)
Let me tell you about this stay. Our experience WAS above expectations. Not only is the location great and the house is clean, but Chet (and Sunni) were extremely responsive and went out of their way to be accommodating. Let me provide some evidence.
First, Chet worked with me to allow us to drop our bags at the location early. This was a huge benefit as we didn't have to use the bag drop at the Visitor's Center and incur costs ride sharing around town to manage bags. We were given the code to the door, and offered to drop them off inside at our leisure. Easy.
Secondly, the fridge had bottles of water, some diet sodas and a bowl of snack foods for us to enjoy. Fantastic.
Finally, and the most impressive, is I had to cut my trip back by a day to get home due to a hurricane in Florida. I emailed Chet and informed him he can re-list a day earlier, but I didn't expect a refund. Well, he refunded me for the day I missed. Wow.
Who does all of this these days? It certainly hasn't been my experience in the hotel world or in the Airbnb world either.
If you have a choice to stay anywhere in Austin, do yourself a favor and stay here. You won't be disappointed.