Apartment full of roaches and absolutely miserable communication from Sonder. Twice we packed everything to move to a different apartment and twice they stopped responding (had to unpack and spend another night!). Then the new unit wouldn’t open and our existing one locked us out at 11 am sharp.
We got the cleaning fee reimbursed ($80 off a $2500 bill), thanks I guess. Unacceptable in every regard.
(Not to mention the code to enter the building never worked and we had to ask ppl to let us in every time we came back to the apartment)