Carl was super responsive! Really cool experience if you’ve never been on a boat and want something different. Something that was not mentioned in the description, was that there is some construction (might be new and temporary construction) But there is a gap in the bridge leading up to the boat houses where the water is ankle deep. Just fyi so you don’t get off and show up w/ hand fulls of bags and have to stop just to take your shoes off while unloading. I would also suggest grabbing the utility cart first, and loading all your baggage on there so you don’t have to take a good walk w/ everything in hand. Last thing, to add is, the top is exposed so taking a rag up there just to just wipe over everything would be good to do (bugs, webs, etc are there obviously). Hope this review was helpful! We had a blast!