Unfortunately even though Drew is super responsive and a great host the small apartment or room is missing a few things to be a little bit more comfortable. We had a freeze in Austin and my dad had to leave the Airbnb after only a few hours after he got there.
There is no central AC or heater. so the cold weather was impossible.
We were there less than 24 hours. In those cases I think we should get our money back and not only part of it. The hosts are amazing but their place needs a little updating for unexpected weather etc