This was our first time booking with Sonder. I planned a trip to Austin for my boyfriend’s birthday. We didn’t rent a car so I wanted a good walking location. While I thought (from the photos) this Sonder location lacked some charm, it made up for it in accommodations and location.
However, when we arrived, i was pleasantly surprised at how homey it felt. All our needs were anticipated. Everything was very clean and comfortable. The pool and gym were really nice. The gym had top-notch equipment. And the location was fantastic. Great walking street. Lots of food options nearby and a walking/bike path runs directly behind the property.
Downsides:
- The “concierge” is completely remote, so we had some challenges communicating. However, they were resolved. It could be a bit more streamlined than it currently is.
- In order to receive your “check in” instructions, you must download the Sonder App, create an account, take photos of your face, your ID, and so forth. It was quite a few hoops to jump through. Would recommend doing this in advance. The email was just a bit misleading because it provides a link to your “check in instructions,” but it then requires you to do all these things before you can receive said instructions.