My stay didn’t occur - there was a mixup with the booking and the previous guest was allowed to extend their stay.
I received 9 phone calls while I was on the plane about this, but they thought I was the previous guest that would not leave.
When I landed, I called to clear this up and I was assured I could check in but it would just be a little later. Then, not 5 mins later, someone else called and said my booking should not have happened and they wanted to place me somewhere else.
This location was not ideal, so I declined that offer and had to scramble to find a hotel that would take me during the SXSW busy season.
There was never an apology, just a go through Airbnb to get my refund canned reply. It was extremely frustrating and expensive.