This was our second stay at Rajeev and Minal's home and I was less than impressed this time around due to poor communication and an unkept home.
The lights in the home are not labeled, and there are some that just don't do anything. Also, a few lights are motion activated but stay on for around 15 seconds. It's a pain to retrieve clothing in the master closet as well as the utilities area when lights are turning off and on.
The first time we came there were issues with the water that I mentioned in a private conversation with Minal. A few weeks later, the water situation is still the same with all bathrooms having issues. The guest shower does not drain and your family is left in water up to their ankles.
Additionally, the master bath spews water at 3/4 force from the spout as well as the shower causing massive water waste.
Last, there is only tap water-- the water filter on the sink does not work, and there is no water spigot on the fridge. This was not that big of a deal.
We had asked if we could arrive 2 hours earlier and were told they'd contact us. I didn't hear so I came at 3:30 PM (past checkin time) to find the housekeeper still cleaning. She stated there was a conflict about scheduling and that the family has multiple properties so it's been hectic. It felt peculiar to hear this news from the cleaning service and not from the host directly. She stayed for approximately 45 minutes and there was a completely stuffed full dryer.
Outside there were piles of dog poop. I had left rolls of dog poop bags when I left and it's disappointing to have a big yard that we cannot play in.
In the kitchen, pieces of the transition flooring had broken off in which someone could get hurt. There were dead ants by the knife block that were not cleaned up.
Additionally I did not receive an apology for losing out on time, and non communication. Later, I did not hear from Rajeev except when he ask if his contractor could come and drop supplies off while we were still here.
Prior to leaving, I received an email that I didn't previously and it sort of set a sour taste in my mouth regarding check out policies because despite that my family was being inconvenienced upon arrival, no APOLOGIES were offered. (See below)
1. Check-out time is 11AM. If you need extra time, please request it as soon as you possibly can. I can sometimes offer it, depending whether the house is booked and on my housekeeper's schedule. There'd be a 39 dollar convenience fee , to handle all the extra communication & co-ordination with my housekeeping staff, guests etc.
2. If you stay after 11AM without requesting for a late checkout, there'll be a $75/hr fee to cover our operational overhead and inconvenience to the incoming guest.
Additionally, at 8:01 AM, when checkout is at 11 AM; I received this message:

Hi Vivian, Just a gentle reminder that the checkout time is 11:00 AM. My cleaning crew usually arrives 11:15AM.
While none of the below is an absolute must, you'll definitely add a smile on our housekeeper's face, if you took care of any or all of the following before you departed:
1. Collect all used towels and load them in the washer and start a load before you leave. The W/D & laundry pods are in the Utility room next to the kitchen!
2. Remove used sheets, pillowcases from the beds & put them on the floor or the into the black hamper, if you see one in your room.
3. Take the Kitchen Trash bag out in the Trashcan in the garage. If its full, you can just leave it in the garage.
4. Put any used dishes in the dishwasher and start a load
Thanks again for staying at my property. Safe Travels home!
All in all, this was a disappointing experience especially given that I had privately mentioned all issues to the hosts and nothing was done.
I would give this home a rating of a 2 because communication is a must with our family and cleanliness as well. I don't think I would come back because it seems these people care more about finances than the environment and the comfortableness of their guests. I do like the location but the home has so many tiny grievances, it's is not worth the price.