I recently booked this apartment for a work trip. While the apartment itself was absolutely wonderful, communication with the company & the customer service were a bit challenging.
This Airbnb is clearly run by a business that is used to young tourists, and as such the automated messages they send are long and very “rule-focused.” After agreeing to a late check-in (before booking), Jason let us know just before arrival we’d have to travel by car to pick up the keys at a totally separate location. After strongly insisting multiple times that they meet us at the building, Jason did agree.
Additionally, by accident, one of my colleagues locked themselves out of the apartment. We went downstairs to the front desk, who informed us that the unit had opted out of participating in the building’s key program. When we reached out to Jason, we were informed it would be a $50 charge to let us back in.
If traveling for a business trip, I strongly recommend considering another location.