After closing the door behind me on first entering the place, I saw what appeared to be a massive roach close to the nightstand. It rapidly moved towards the door and made it outside through a gap near the floor. Shortly thereafter, I saw a second roach (smaller, of another variety) in the bathroom, which I was able to take a photo and video of to send to Airbnb, but unfortunately, these did not include enough of a view of the place that support specialists could later tell they were legit. I left within an hour of arriving, and I requested cancellation of my reservation and a full refund.
The next morning, instead of granting my request, Felicity offered to drop off a can of roach spray and send in an exterminator the next business day. I said it wasn't my job to use the spray or to accommodate an exterminator, and I thought it would be best if I canceled and got a refund. Felicity said the last guest had had no issues with pests, that the photo of a roach I had sent her looked like a water bug, that she had offered to send an exterminator only to make me feel comfortable, suggesting she did not believe there was a problem, and also that she had not received a photo of the first roach I had seen. (I ran my one photo through the app Picture Insect, and the bug in the picture was identified as a roach. I was also in no position to take a photo of the first roach, having just entered.) She further said she had seen absolutely no bugs in the place when it was cleaned. (Not only had there been the two roaches, there had also been small flies around.) I simply did not want to return, not even to get better photos of roaches for Airbnb support. I ultimately lost ~$3500 for 30 days of a rental period + a couple nights I did not spend at the place, as per the cancellation policy. Felicity did not even offer a partial refund.
Maybe Felicity is generally a good host, but I did not have a good experience.