Really beautiful location with gorgeous views. We had a wonderful time and the rooms/beds are great. The Avant team was quick to respond when we emailed saying that they would look into issues we had, but then were slow to ever get back to us with full information. This happened multiple times unfortunately.
- First, we arrived the day after a giant ice storm hit Austin and since we were worried about whether this AirBnb would have power or water (with over 300K people without it following the storms), we messaged the team asking for insights the night before we left, we didn't get a response until we had already flown to Austin and were driving to the house. And the message simply was that they didn't know and to let them know if there was no power or water.
- Second, we were told that the hot tub would be working, even though the pool would be extra cost to use. But the hot tub didn't work.
- Finally, neither the microwave nor the dishwasher worked and we messaged without response