The good:
-location
-building is new but very busy with a lot of other guests
-fitness room was well equipped
-pool is nice but small, limited chairs, lots of other guests in and around the pool
-apartment was spacious
-balcony was nice
The bad:
-very dusty on and around furniture
-bedroom closet smelled terrible (I think from a very full and dirty vacuum stored in there)
-bedroom shades have large gaps that let in a ton of light from traffic at night (beautiful views during the day)
-stayed for 10 days and it was not well stocked.
-2 Nespresso pods (no actual coffee available)
-no kitchen garbage bags
-no kitchen dish soap
-only 3 rolls of toilet paper
-only a couple laundry detergent pods
-not enough bathroom towels, no kitchen dish cloths/towels
-Sonos sound system would turn on and off randomly. I’m guessing someone else had control of it, but was still quite unnerving. I eventually found where it was coming from and was able to unplug it.
-Billed $300 for a broken towel holder in the bathroom. I hung a small toiletry bag from it and it fell down in the middle of the night. However, the towel holder was mounted with a STICKER adhesive and not a screw. I notified the host right away and there was no mention that I may be charged for it, certainly not $300. I did have to pay but it ended up being less.
-AC didn’t work properly for 5 days which made it difficult to sleep, as it was 90+ degrees everyday. The problem ended up being a dirty air filter full of dust and pollen. This caused me to wake up with a stuffy nose and sore throat each morning. Host did drop off a fan eventually but then insisted on coming in the apartment to check the thermostat and another item in the bathroom. Although they were friendly, I felt very uncomfortable having them in the apartment multiple times. Did not get notified that maintenance was coming to check the AC. Just a knock on the door which interrupted a work meeting. I could have planned differently had I been given a time frame.
Overall:
Not bad but not the best. I would stay in the Natiivo building again, but not if Refresh Spaces is the co-host and onsite contact (new local business owner who helps since apartment owners are not local). With the vague house rules they can catch and charge an exorbitant amount of money ($300 to replace a sticker hook) for literally anything. You’ll also have to be prepared to bring or buy some of your own supplies. I’m sure you could request more, but with a ten-day stay, it would have been nice not to have to worry about it. I’ve never left a bad review, but I feel others should have transparency so they can make an informed decision on their own.