Terrible. Terrible. Terrible. I can’t give zero stars but this was a zero star experience. Please be advised these properties are not in the best area of Austin. “Everyone is raving about the convenient location, cozy atmosphere, and amazing customer service”, bold face lie. You do not want this to be your first taste of what Austin has to offer. From walking into a dirty apartment, to the lack of communication, attempted break in, and lack of empathy, I’m not sure where to start. Upon arrival to a dirty Airbnb, Mayer offered to move me to a new property. Later that night somebody tried to break in. I immediately contacted Mayer and explained to her what unfolded. She responded by saying nobody else had the code and was I sure that happened…and to take the smart lock off because she wants it… she then stopped responding altogether. So, I reached out to support because I no longer felt safe and Mayer was of no help. I left that night. Revolting experience all the way around.