The experience in person was amazing. Check in staff were amazing in person. Room was amazing.
The online communication and flexibility to traveler schedules is quite poor. The management company makes no attempt to schedule cleanings and expects all tenants out at 10am and doesn’t allow check in until 4pm, despite room likely being ready sometime between. Requests for flexible check in / out were totally brushed off with canned responses. Communication prior to stay feels like taking to a bot.
During the actual stay, the experience was amazing.