I booked an overnight stay at this airbnb in Austin in the middle of the week. All i needed was a place for me and my dog to sleep. The host left some complementary dog bowls and a dog biscuit and some water bottles and beer and snacks in the fridge, which was a very nice touch. However, i soon realized that the a/c was not working and that the unit was too warm to stay in without it. After several attempts trying to adjust the thermostat to no avail, I messaged the host and waited for a response. Called the host and left a voicemail and waited for a response. Messaged and called several more times without a response. I waited around in the uncomfortable warm unit for an hour before i decided to give up and find other accommodations. I message the host saying that i was leaving and that i will need a full refund, and the host then finally replied back that he would. When he sent a refund, it was only partial. It turns out that airbnb policy was for the guest to assume the airbnb costs. It was an unpleasant time and the kicker was that i still had to pay a fee for it.