Austin Vacay's is what is wrong with Airbnb and the housing industry, in general. They own hundreds of houses in the Austin market and expect renters to make up for their inability to service all of these locations in a timely manner. Prior to checking in, you will receive an email asking whether you'd like to pay extra to check in early or check out late. It's like $40 for two hours. But also, prior to checking in, you'll receive a second email (actually several emails) asking whether you are okay with checking in late so that they can have additional time to clean. Note, there will be no reciprocal offer to reduce your rate for allowing this... Maybe I should have granted more time to clean, because the house wasn't very clean. There is dust in the bathrooms and random hairs throughout, including on one of the beds. The main bathroom's shower/bath is meh. The drain is slow, so water will pool at your feet and the faucet itself is difficult to operate - likely needs to be replaced. Also, don't expect decent customer service, should you have an issue during your stay. On the first night of our stay, we noted that all of the outdoor lights are set on some sort of timer that keeps all of them on all night, therefore lighting two of the three bedrooms all night. When I reached out to ask how to turn off those lights, I received a response telling me to unplug them. These lights are fixtures, they do not have plugs. But ok. No question regarding the lights - just unplug. Ok. The night before checking out, you'll receive another set of emails asking whether you'd like to pay extra to check out later, but also ask whether you'd like to check out earlier so that they may have additional time to "clean." If you do not respond to the survey, despite the message saying to only respond if you are checking out earlier, they send another set of emails the following morning, again asking you to complete the survey if you are checking out early. I complained about all of this and was told that asking for flexibility without giving flexibility is common and that it is necessary for a company of their size. I've stayed in Airbnbs all around the world and have never been asked to pay for early check in or check out. I've always been able to work out scheduling with my hosts, benefiting us both. But Austin Vacay's are, like I said, what is wrong with Airbnb - they are greedy. They have not entered this to be a part of the sharing economy, but only for their benefit. I won't rent from them or any other host operating in this manner. We renters have more power than we might have been led to believe... We can collectively stop supporting those who do not support us. 🤙🏾