Jen and Steven as well as their cohosts were very nice and easy to get a hold of. I am not very tech savvy, and they were very kind to help me find the link that I needed to operate the key code lock. The apartment is very comfortable. Very clean a good kitchen well stocked with pots and pans and utensils. Overall, I was very comfortable there. They also were very quick to respond to the questions I had. This is a nice part of Austin my friends live in this neighborhood and there’s a great grocery store nearby and a handful of really good restaurants.