Anabel responded quickly and was very kind. She was out of town so her friend let us into the place and encouraged us to let him know if we need anything. The neighborhood is cute and feels safe. I was able to park my car securely at the back door. It's close to everything! We had clean, folded towels waiting for us too. Unfortunately, we did run into a few disappointments like old food being left in the fridge, cigarette odors throughout the house, and dirty sheets. We were able to find clean sheets to make the bed again.