Apartment was like description and the complex is conveniently located. Host was responsive but not accountable.
We had some plumbing problems at the apartment and while the response was quick, no remediate was offered after 4 hours with no water and loud pipes in the bathroom. Being in town for just 36 hours for a wedding and having no water was highly anxiety provoking. We were never told that the water was back on and the hosts never offered to help with anything. I assume it is because they have over 60 rentals in the area and so their management is spread thin (which is not the customers problem). The instructions said they lived next door so it was weird that no one stopped by…
Things happen but how a “family business” addresses a crisis like no water & pipes gurgling 24/7 their property says a lot. I reached out to them before leaving this review to see if they would acknowledge my concerns and they were not for me, but hopefully they will for the next guests.