The host refused to refund my cancelation after the winter storm in Texas. There was a boil water notice in Austin until a day or two before our check in. Texas was declared to be in a disaster. Members from our group live in Austin and in Dallas and witnessed everything going on there first hand. We communicated with the host and Airbnb customer service early on but received no resolution from them. So here we are. The host without a heart. Airbnb without any real customer support.