I had a fairly rough experience with this host. Originally, I booked this place with reservations because one of the reviews she already had said she had dirty dishes in the sink and the sheets had not been washed. But, I contacted her and told her we were willing to give her place a chance because my husband and I are pretty easy going. She was very good with communication all of the way up until the trip. However, the day we were supposed to arrive, she said her roommate decided at the last minute she was going to be staying there when we had booked the entire place for two nights (not a private room). At this point, she told us she would give us a full refund if we wanted, so we agreed and she told me to get a refund, I needed to cancel the trip. But, since she had a 5 day cancelation policy, when I canceled the trip, it only refunded me a very small amount of money. Then, when I called customer service (and stayed on the phone for half an hour to speak with a customer service manager), they informed me that if she would have just canceled from her side, it would have given me a full refund plus a discount on my next stay. Then, when she did refund me from her side, she shorted me $17 dollars when customer service said I was supposed to get a 100percent refund.