My family and I were in town for a 3 day workshop that went on for 12 hrs & in all honesty, I was very disappointed with the way the company (not really a host/one person owned) handled our issue with not having a working heater. I tried calling them to get a faster response but they told me to text them via the Airbnb app. So we spent an hour trying to “double check” the heater was not working. After I sent them multiple pictures of the heater being “on” and the vents being closed (thus no hot air coming out). Their response was to send someone out in the morning but we had already been without heat the first night since they did not leave the remote to the split unit in our room where it should have been. Instead we had to search for it and when we finally found it that’s when we learned the heater was not working. It was too cold to stay with the weather being 40°~.
I do not recommend staying here.