The first day we were there we came back around 745pm after being out for a few hours with the lock not opening. None of us recall locking the door so we were unsure whether this was an issue of accidentally locking the door or any other reason. We reached out to the host multiple times and did not get a response back until 1230 am that night. We also reached out to Airbnb to see if they could provide some help and we could not reach an agent until 430pm the following day. We were a group of young women visiting a new city and did not appreciate the delayed response especially as it was getting dark. A couple of us had medications we had to take that night as well. Luckily we were able to contact a locksmith that was able to open the door without any damages at 10:40pm that night. We understand that the one of us may have accidentally locked the bottom lock without realizing or may have hit it on our way out but we were not happy about being left on our own for hours without any sort of guidance or help before any response from either Airbnb or host. If we were to do this again, we likely would stay in a hotel where we can ask for help at anytime when necessary and without the fear of being locked out.
Beside that, the place was nice enough.