Upon checking in it took Ames an hour to respond to my call after calling a couple of times to receive the code to access the apartment. When I settled in I still had not received the email as clearly stated in the description that I would state all I need to know about the unit. There were no guest manual in the apartment so I was not clear about parking, which I had to keep am eye on it throughout my stay. The next day while packing up an hour before check out I hear someone trying to get in which thru would have if I did not have the top lock looked. Now again, I was a there alone not listing who it could be since I had no guest. When I opened the door it was a cleaning crew of four. I stated I was still packing and they stayed at the front door until I left. but only did I have a hard time checking in but was rushed out by the cleaning crew. I stay in Austin very frequently and have yet to come across this many issues before. I did send Ames a messages about my stay and asked for 1/2 , not even the full amount refunded and got a decline. I would not recommend booking listing.