Ward and his wife were great. Definitely both have great communication skills and response times to questions. They went above and beyond by getting a few grocerie items per request. The house was about 20 minutes from the downtown area depending on traffic. Uber and lyft both were easy tranportation options for us to use to travel to the city. We had a party of 10 and we all fit by paring up 2 per bed/air mattress.