Due to extenuating circumstances completely outside of my control (Southwest Airlines cancelled 12,000 flights over the recent holiday as a result of extreme and unusual weather conditions) I was unable to reach the accommodation. I notified the host of the situation as soon as all flights from my departure airport were canceled (the day prior to my check in) and asked if there was any way they could accommodate even a partial refund for my booking, as I would not be able to reach the location to complete my stay. They told me that they absolutely would not do that. Having understanding of situations like mine and reaching a resolution that is supportive of all parties is part of hospitality, and this host clearly knows nothing about hospitality or developing positive relationships with customers. I’d avoid this place at all cost!