I only met Erin and Eric briefly, but both were happy and available to help with any questions I had. Their dogs were very friendly. The studio was exactly as described and was very clean. There was a sixer of Lone Star and numerous bottles of water in the mini-fridge and they were very much appreciated. The location was prime for me and my dog, given that it was so close to the greenbelt and Zilker. The area is great; I never felt unsafe and there were lots of great restaurants/coffee shops within walking distance