I have never stayed in a property that was professionally managed quite like this one. The Kasa team is quick to respond and support and they have incredibly details instructions to check in and navigate the building. The building culture felt a bit cold for me personally. I was disappointed that the office wouldn’t lend me a luggage cart to move my things in. What could have been one trip became four and over an hour to get settled in. Kasa asked the building manager if I could use a cart to check out and they said no. Not Kasa’s fault at all, but didn’t feel welcoming or kind to treat a guest that way.