In the middle of the night, hundreds of ants infested the bed my children were sharing. My daughter was bitten dozens of times on the back, stomach, and chest. My son was bitten on the face so many that his right eye swelled shut. The host responded by questioning how the ants got there as if we had something to do with it. She also questioned whether I was telling the truth about where I was from and who I was traveling with. I had to seek mediation directly through Airbnb support. After sharing the story, videos, and photos, Airbnb refunded 50% of the night's stay (it seems that is all they are able to do without permission from the host). I am truly appalled that the host did not offer a full refund for the night. As a host, guest, and big proponent of the Airbnb system, I am truly disturbed by the entire episode. In my opinion, the host's mishandling of the ant infestation, my children's injuries from the stings, and the sleepless night for us all is gross abuse of the system.