When we arrived there was a hard freeze warning and they proactively communicated with us about what to do, though we still had hot water issues the next day, they immediately responded and got it working before the end of the day. They were also great about having some toys and books for our kids to play with, dinnerware for the kids and a high chair and pack and play. The curtains were dark enough for nap time in one of the rooms so that was a big plus for us. The house is close to Airport Blvd which is a busy street where occasionally we heard sirens but if you have a good sound machine it wasn’t a problem. The home is cozy, the heat worked great and the piano was fun for everyone.