The first few days at this property were pretty good. Place was quite a bit older then the photos depicted but was clean enough, especially because we didn't plan on being there much during the day. The floors looked unswept and couches were torn and very old but we made do. The biggest issue I had was the day of checkout
Ryan answered us quickly about a t.v. issue on the second day, messaging back within a few hours... but during our day of checkout is when the big Austin snow storm hit. I messaged host several times and called multiple numbers/left messages for the main management company and still days later have never received a response. We were stranded in Austin with absolutely zero transport and were requesting a few extras hours before checking out to figure out a plan. There were no Ubers, lyfts, etc. All flights for several days had been cancelled and there were no rental cars available (trust me, we tried every avenue to get the heck out of Texas, it took 4 days post checkout to actually make that happen).
No one ever responded so we left at check out time and quite literally carried our luggage around town on foot until we found a hotel to stay at. It has been multiple days with zero response. I understand there were probably other properties experiencing issues but it 100 percent felt as if they took our money and once we needed help on check out day there was ZERO cares given for us. Not a single message from anyone in regards to this airbnb since our second day of a four day rental. Will not ever rent a property with this management again.