Had a very comfortable stay here - the space was clean, well-maintained and stocked with essentials. I wasn't familiar with Sonder at the time, so I didn't realise the space would look different from the photos in the listing, but it wasn't a negative - still looked great in person!
Communication could be improved, though. Response times vere a little long and it was tough remembering where to get the appropriate guest information - I received an email with a link to a Sonder booking that had the info, so I'd have to dig through email to find the link to the page each time. Additionally, the information on that page changed the morning of check-out, so I could no longer find the lockbox code I needed to return the key.
Lastly, partway through my stay, maintenance workers came by unannounced one morning to inspect the sprinkler heads. It would've been nice to know they would be coming be, since I was caught off-guard and my morning was interrupted. They had the keypad code to the apartment to the apartment and tried to enter before I even made it to the door, on my way out of the shower. I was just lucky I had the secondary lock engaged from the inside!
It was nice having a professionally managed and cleaned space, but it seemed to come with the cost of impersonal host-guest interactions and additional layers of indirection.