The Airbnb is beautiful and in a wonderful location. Unfortunately, I will have to give Jason a horrible review. My friend checked in the first night at Jason’s Airbnb and woke up to a power outage. Multiple times she tried to contact Jason to no answer. I was unable to check in since my flight was cancelled. Instead I drove 24 hours from Las Vegas to Austin to try and meet up with my friend. I messaged Jason to please respond to my friend to which he replied that all communication must be via the messaging app. I can’t believe he said this because at that time, the state of Austin was in crisis. There was no heat, no hot water, no electricity and my poor friend was in complete distress and isolation with no updates from Jason. When I finally reached the Airbnb, it was 10 degrees (F). We asked if we could have some extra blankets, candles to which he replied that he had no additional supplies and that he could possibly drop off blankets tomorrow without any reason he couldn’t today. We lied awake at night unable to sleep in 5 degree weather completely unprepared for this disaster. In the morning, we saw that the silverware in the cabinets were dirty. We were disgusted because we used silverware the prior night but could not see due to no electricity. I can’t believe we used dirty utensils in the middle of the COVID pandemic. We decided to leave the Airbnb for safety reasons. I asked Jason if we could please leave our 2WD sedan rental car in the snowed in parking lot. It was unsafe to drive as we saw multiple car accidents due to unplowed roads and non functioning traffic lights. Jason replied that we must immediately vacate the premises at exactly 11AM when we checked out with our car gone.
This review would have been very different if Jason had shown an ounce of empathy, communication, and understanding for the situation. We understand that Austin was in a state of crisis and that every resident was going through hell. However, we were two people in a new city completely unprepared and unaware of the impending disaster. If Jason could have simply updated us, maybe give a reason why we couldn’t leave our car, we would have appreciated it. From the beginning, Jason was curt and this whole ordeal shows that all he cares of Airbnb guests is that it is part of his business.