We had difficulty getting in to the townhome. After several phone calls and messages and waiting almost a hour to hear back from the host, it turns out we were given the wrong key code. She didn’t sound apologetic or try to make things right, which was disappointing. She spent literally 19 seconds on the phone. Gave us the new code and hung up. She did send an apology message a few minutes later, but we thought she would’ve done that over the phone.
Once inside, we realized it was not checked out or cleaned properly. There were edibles in the drawer, leftovers in the fridge, prescription pills in the nightstand, makeup on the comforter, and hair on the carpet.
Now more than ever, it’s important to carefully inspect and clean every space. Had we stayed in Austin for more than one night, we would've made other accommodations after 20 mins of waiting to hear from the host.
The townhome is super cute... I just wish we had a better overall experience.