I stayed at this hotel over the weekend, 11/12/2021-11/14/2021. They have been made aware by a visit to the front desk during our stay, by a phone call and by an email about a charge of $668 on my bank account. Not a pending fee- a charge. They were alarmed when it was first brought to their attention, and now that I am back home in Houston, they have made no effort, that I am aware of, to correct this problem. $668 is not a small amount, and could put a real financial strain on an individual. There has been no comps, I even paid the additional parking fee still even after they were aware of this issue. I have never had a hotel do so little to correct or make up their mistake. I travel often and would have been given comp nights by this point at any other upscale establishment. Very disappointed at this time.
They do have a beautifully decorated establishment.