First of all, finding an individual apartment could be confusing. Sydney's instructions were "on point" . We had no problem finding the unit. The unit was very comfortable. Plenty of linens and towels. Loved the thick and plush towels. A day after checking out of the unit, on Christmas Day, my daughter realized she left her jewelry bag behind. I messaged Sydney to let her know. Not expecting a reply on Christmas Day, she quickly replied. We asked her if a relative of ours could stop by to pick up the jewelry bag. Sydney said the unit was occupied. I asked Sydney if she could message the guests to see if the jewelry bag was there. Sydney did message the guests and told me the jewelry bag was in the unit. Our relative was able to pick it up the following day. Sydney went out of her way to help us retrieve our jewelry bag.