We came without expectations as it was a cheap place to crash for one night. Unfortunately, it was disappointing. We addressed our concerns throughout the stay and into the next two. They have yet to be resolved to our satisfaction. My biggest concern was that within 15 minutes of arrival, my daughter's knees, feet and hands were black! If it was cleaned, as we are told it was, it needs a DEEP cleaning. There was only 1 washcloth to be found for 6 people. It was sweltering upon our arrival, and the overhead light and fan did not work in the livingroom. We had to fetch clean towels from the dryer downstairs and lug a hamper full of laundry up a flight of stairs to the unit. One person tripped going up the stairs as there was no outside light. It was just disappointing even with no expectations to start.