The unit itself is nice and well-maintained, and in a convenient location. However, the host's communication was the worst of any Airbnb I've stayed in. The directions for finding the entrance and getting into the unit were vague and confusing, and there was no reply to my message asking for guidance about how to get in. We requested an additional hour for checkout, and the host was again slow to respond and then offered no flexibility, even though no other guests were arriving for days. The host's rare and slow communications each were signed by a different individual and seemed to be copied and pasted from a template. It seems like this unit is run by a corporation that lacks any desire to offer a more personal touch to its interactions with guests.