Colleen was very sweet and quick to respond anytime I messaged her. The place is a little run down, but that isn't really anything she can help with! She was quick to fix the concern I raised when I checked out that the lockbox code had been put in and was on it when I had made sure the day before that I rotated the dials so the code wouldn't still be there. I mentioned this to her as I thought it was strange and wanted to make sure the neighbors didn't have the code to be able to access the apartment and she said she would immediately change the code! However for the price and the location it's a good value! She is indeed a "super host!"