We had a great time on our visit to Austin and our stay at Charm's place. Communication was great. The apartment was nicely furnished and decorated and felt very homey, perfect for my husband and me. It was clean, and the bed was very comfortable. The neighborhood was quiet. We didn't have a car, but Bird and Lime scooters were easily accessible nearby, and Uber was generally there to pick us up within 5-8 minutes. We would definitely stay there again and recommend to others.