After we arrived to the correct building and room, the stay was very pleasant. However, the check-in process was awful and I know that many people had problems with it as well. ( I befriended another poor girl in the lobby that was also looking for her Air Bnb late night having the same issues as me and was lost, confused and scared).
I suggest a different code to get into 1614 building versus the 1630 building and more clear check in instructions. For example, "IF YOU ARE IN THE BUILDING NEEDING A KEY FOB AND CEMENT FLOORS, IT'S THE WRONG BUILDING, PROCEED NEXT DOOR" (of course this would never be necessary to even state if the other building just had a different code)... as it should already.....
When you are unfamiliar with the area and dropped off in an Uber during the night, it makes it difficult to know where you are or to identity a building number etc.
Since the code I was given granted me access to the building, I had no reason to believe I was in the wrong building.
When I entered the building I quickly realized there was a key fob box and that it was necessary to obtain a key fob to grant access anywhere in the building. I was very confused about the key fob situation since that was never mentioned in the email. I proceeded to type in the same code they gave me for the door, it did not work, I had to sneak a ride up on the elevator with another guest.
Once I arrived to my door, exhausted after a 14 hour day of travel, I quickly realized the code that was given to me did not open the door. I tried repeatedly before calling maintenance. He said he would come within 30 min, however after about 5 min of waiting, the door randomly unlocked itself and opened...
When I needed support, I felt I had no-one to actually speak to. I felt stranded and scared. Instead I was told they could not call me and gave me the, "on-site" maintenance man's number and he was actually 30 min away. He was very un-aware of what was happening. He first mentioned that I was in the wrong building, the next question was, "what are the floors? Cement or carpet?" when I responded, "cement" he confirmed I was in the correct building....
After the door randomly unlocked, I called the maintenance man back to tell him I no longer needed him to come as I was able to get in, he informed me that he was able to unlock the door from the app on his phone.
After entering the apartment, I quickly realized it looked nothing like the pictures and was highly disappointed. additionally, the wifi code didn't work.
I still had no reason to believe at this point that I was in the wrong room since the room was set-up and ready for guests, water bottles, welcome letters, clean etc .
My friend arrived later than me and was stuck waiting in the lobby until 5am since she was waiting for someone to use the elevator so she could also sneak a ride up. She was exhausted! we ended up having to waste half of our day to just sleep since we were up all night trying to figure out this disaster!
Such a shame as we only had the weekend in Austin and almost a full day was wasted since the check-in process was less than ideal.
When we awoke the next day, I had received a bunch of messages from Air Bnb stating that we were in fact in the wrong building and room.... SCARY!.... Like how does that happen!
We packed up our belongings and proceeded next door.. The building was much nicer, the room was clean and as pictured and the wifi worked!
Had we not had worst check-in process possible and a nights stay in the wrong and vacant random apartment room, I would've given this place 5 stars...
I demanded a refund however, they only refunded us for the the first night.
Overall, I would recommend the place but only if the check-in process was completely changed. A more detailed email is needed, a different code per building is needed, on-site help is needed etc.