I didn't actually meet Michaela but her very charming sister greeted me and gave me all the information that I needed. The room was clean, spacious, sunny and very cosy. There was plenty of linen and a collection of marvellous books to read. There was also a charming sitting room and facilities to cook. It was very private and felt safe. Just check your directions as my son and I discovered that West 35 th street is in about 5 chunks. Highly recommended.