We chose to stay here for a quick overnight stay in Austin. The pictures, especially tub and shower sealed the deal. Definitely seemed like great value for the money. The cleanliness and lack of action and poor communication is what accounts for the low rating. The room was as expected and the check in process was smooth.
The bedding had a stain, from previous guests (things happen, no big woop.) however the back up bedding also had a major stain on it, and when we went to remove the sheets to put on new "fresh bedding" we uncovered a false eyelash. The host was made aware but response was generally pretty lack luster. We were told that new bedding could be provided in the morning, however after a flight and a long drive to Austin, all you want to do is hop in a clean bed. Additionally our stay was one night, so while on the surface a solution, truly did not help us.
(We all know people sleep in these beds, I just don't want to be reminded of other people while I am IN said bed.)
While we understand things happen it was ultimately the lack of response, any action taken to make us comfortable once cleanliness, with pics, sent to host, were called into question. We will not be back.