Such a disappointing experience. I admit to missing a key detail toward the end of host’s long list of final instructions - that the large complex divided in two sections, has two sets of identical apt. numbers. Complicated signage on buildings makes it hard to find them. Also, the street numbers for the sections are out of order, with the higher number coming first as you approach from lower numbers. Therefore, after finally finding the apt#, we also found an occupant who said he had extended in the AirBnB. We had reservations for a dinner/show. Furious, we messaged the host that we wanted a refund and reserved a hotel for those nights. He said we were at an incorrect address and refused, NOT MENTIONING that his apt with same # was in second section. Again, I missed the short section toward end of instructions explaining this. My bad. But, we never entered the apt. and lost entire fee. We deserved at least a partial refund. We hope the host doesn’t enjoy the free money he made.