Matthew is very attentive, and responds quickly when you have an issue. Be expecting the electiciry to trip occasionally if you have all window units running. This will cause front lights in home to turn off. Living room window has sheer panel which will allow for no privacy when it gets dark. I was able to cover it with a quilt. Some roaches were noticed, but he did let us know thatcwould ve expected. Easy access inside home, right around the corner from everything. Quiet neighborhood. Overall a satisfactory stay.