We stayed here for a month while traveling on a US trip & from day 1 Jason & Mallory were responsive & quick to act when we needed anything. The apartment is conveniently located close to Lady Bird lake which we enjoyed often on our bikes as well as Rainey Street with many great bars & restaurants. The previous comments about the neighborhood caused some concern prior to arrival, but we had no issues at all. Locals do tend to gather outside the complex when the weather is nice, but they are very polite and friendly. We would definitely recommend this stay to anyone looking to visit Austin!