I debated leaving this review but in the end felt I should share our family’s experience. Our son started sneezing and having allergy issues the first night and then had an asthma attack in the middle of the second night. We choose to check out a day early and drive home due to this. (His asthma has been previously well controlled for months.)
This is supposed to be an airbnb plus.
Pros:
- cute decorations
- location has several dining options with in walking distance or short driving distance
- neighbor felt safe to walk in
- easy check in/ out
Cons:
- unclean, in this new “covid era” cleanliness is extremely important, this place was not up to par…baseboards all had dirt, lint and hair. Dirty walls and doors with finger and hand prints, stains on the throw blankets and couch. I took pictures and sent to host.
- the carpet smelled awful and was torn with a big hole, pictures sent to host
- the whole hose smelled like fish and mold, even with the air purifier running
- there were holes in every bathroom where towel bars/hooks were either removed or torn down, missing paint and missing door handles
- the master sink did not drain because the drain was broken
- every single bar stool was lose or almost broken we did not even sit on them for fear of breaking completely
- the ac upstairs did not circulate air, there are no ceiling fans to help either, there was a significant temperature difference between down stairs vs upstairs and when we turned the temp down and called host she said the city of austin was regulating electricity (which was out of her control) and we couldn’t turn it down past 72.
- there is a lot of construction in the neighborhood for new buildings and businesses
In the end I let her know about everything privately. She stated no one had complained before (which is incorrect based on other reviews) and she stated she would look into it all but told me we “over reacted to leaving early and that she had been extremely accommodating”. WE DID NOT ASK HER FOR A SINGLE THING so her comment really upset me especially when we had to watch my son STRUGGLE TO BREATH because of her house.
I checked out of the airbnb app early so if she wanted to rent it out she could, we get it, its her business, but we never asked for any money back and we don’t intend to. However in the end her reaction and reply to our concerns felt rude and uncaring. I do think her house can be great, if she finds a better cleaning crew and fixes a lot of the issues.