The communication was good overall. I appreciated the company allowing us to have a late check out. However we were moved at the last minute to unit #504 which wasn't in great condition (marks on the walls, a big dent in the bathroom door, etc) my sheets had stains on them (though they were clean) and worst of all, there was an insect problem. We killed four giant bugs in the first 36 hours. The company sent a cleaning crew out right away and also set some traps, but since I found one bug in my bed I slept on the couch instead. The location is great -- I didn't mind the noise with ear plugs. But the bugs were gross and the place was not in great condition.