The property location is great - just off South Congress in a good zone and walkable to cool shops, restaurants etc. But the owner failed to explain just how complicated it was to find the “Unit” so we had to wander around a huge winding parking lot with over 13 buildings to even find our building and then when we found it we couldn’t figure out how to get to the second level – not intuitive and no instructions provided.
The apartment was mostly clean but not welcoming or well-appointed and the ‘amenities’ were either average or non-existent. For example there was an iron, but it didn’t work, there was a coffee machine but no coffee, not even a single bottle of water. I know it's not required but we've almost always had a courtesy package/ welcome gift at any Airbnb - even if it's only a couple bottles of water and a bag of nuts.
The bed was decent - comfortable mattress but the huge bedframe in a tight space is ideal for destroying your shins in the middle of the night and my wife and I both left with huge bruises from bashing our shins in the dark.
By day of check-in, we still had still not received any communication from the Host – booking acknowledgement, instructions, welcome packets, manual, nothing of the sort.
I emailed asking how to get in and whether or not I could check in a little early since our flight was early. I received a brief response with vague directions that were not as clear and informative as they needed to be. Also, my request for a slightly early check-in was ignored and a check-in time of 4pm was stated.
After dragging our bags around the complex for 10 minutes we finally found the apartment building, then the apartment a few minutes after that. Clear directions should have been provided in the absence of someone meeting us there to check us in.
Once inside the apartment, there were no materials provided such as what one usually sees in an Airbnb – no welcome note, no list of information, no instructions on how to access things such as Internet, Wifi, Complex amenities, etc.
There were insufficient hangers in the closet. There was a broken standing lamp, other people’s items/clothing in the Dryer, and other people’s clothing in one of the drawers. I had to email asking for the Internet access. Then I emailed again asking if we could get a working iron. The next day I got a response on the iron saying that he’d bring a new one over, which he never did.
We checked out a day early and moved somewhere nicer ….