Worst stay I’ve had with Airbnb. There is too much to go into detail so I will list bullet points below:
Issues Reported upon arrival:
- No hot water
- Bugs on the floor throughout the apartment
Issues through out our stay:
- Never fixed hot water: maintenance did come eventually and reported it as a larger issue. But there was never a fix or timeline provided.
- Water throughout the apartment was turned off twice during our stay without warning. (Once while I was in the shower…)
- AC was not working: maintenance came by to address this and in their second visit after our multiple notices said the unit was ultimately too old and needed to be replaced. Thankfully the staff at the apartment complex was kind enough to provide AC units too cool us down.
- Dryer would shut off and did not proper dry clothes.
- kitchen utensils were bought and did not work. (Ex. Dull knives, peeler did not peel)
Both of us have worked in property management and can sympathise with all that goes into managing properties. There was clearly no proper walk through done of this apartment. We did everything in our power to communicate these issues and received little communication or response until we protested. The only solution provided to us was to cancel our reservation and vacate the property. Unfortunately there were no options for us to go to and this would forfeit any possible refund. So now we’re uncomfortable and insulted.