Check in didn't go as planned. Got to the hotel and the reservation wasn't prepared unfortunately. Had to call Trevor and ended up having to figure out accommodations for our first night myself. Trevor referred us to Airbnb, but we made the decision to book direct with the hotel at that point. Now having to figure out the difference in cost between the direct booking and airbnb rates, so definitely a pain. Trevor answered the phone and thanked us for being patient, unfortunately doesn't take away from the massive headache and stress of the check in process.