Russell was very quick to respond, which was extremely helpful when trying to figure out if his rental had power/internet during Austin's recent freeze storm. The place itself is lovely; spacious, comfortable, well-appointed, clean and modern. It had pretty much anything you would need for a comfortable stay. The highlights were a giant TV and the wonderful huge, soft beds. Although the neighborhood is nothing special, it is mostly quiet and close to main highways, and relatively close to areas like Mueller and downtown. Highly recommended!