Had a group of 6 friends visiting Austin for a much needed girls weekend. We booked the 3 bedroom unit in late November and had been excited to all be able to stay together.
2 weeks before our trip, I get a call from Mint House saying that they no longer have the 3 bedroom unit available and could offer us two 2 bedroom units that were next door to each other with a 15% discount, or we could cancel. They said the unit never should have been available on Airbnb to rent, and had no explanation for why I wasn’t notified sooner.
Upon check in, we found ourselves in one 2 bedroom unit and one 1 bedroom unit that were not next door. We had not been notified of this change prior to checkin and were not happy. They were able to switch us to two 2 bedroom units (in different parts of the property) and offer 25% discount, but ultimately our weekend was not the trip we had imagined as the group was separated.
The units were also very loud with thin walls & not as updated as the pics show.