There were lots of bugs coming up from sink drain in bathroom and the tub. After pointing this out felt like they did not care about how it affected my stay and tried to convince me it was a swarm from weather. This is an infestation because the place was not being kept up with. Dishes had food on them where they weren’t cleaned good. The sheets had other people’s hair on them. The baseboards havnt been wiped in a year minimum. They took until 1pm, after pointing out the problem late the night before, to offer another place similar. This is second time I stayed at one of their places. The first time there were some minor issues with things falling apart and they offered a $50 credit but that credit is only good booking directly with them. Essentially worthless now as I would never book with them again. If you have an infestation of bugs your priority should be getting your client into something different and doing what you can to minimize their disruption. Terrible service.