I've never had a bad stay or interaction with an Airbnb host until this experience. I received a phone call as I was leaving for the airport informing me that the unit we rented was no longer available. They moved us to a worse, un-walkable location, even though we paid for a downtown location. When we arrived, we discovered there was no hot water, outlets that didn't work, the coils only partially worked on the stove, and the amenities did not match the listing. When I tried to work through the problems with the host, they were unresponsive. When I asked to be moved back to the location we originally booked, they told me they rented it out to someone else. So, they double-booked the unit, collected a higher payment for the condo we paid for, put us in a subpar location even though we paid for a downtown place, and then ignored our requests for basic needs like hot water. I'd say be careful dealing with this host.