The house is not located in the safest neighborhood and its on a very busy street. Would not walk alone ever in this location. In description of home it said there would be free/accessible street parking near the house (not in front of house). When we got to the home, there were signs that said we could not park there or we would get towed- not comforting so had to park in neighborhood across and walk across an extremely busy street. When we told property management team, they said they had never seen these signs before and would recommend we just park there and if we get a ticket to let them know.
When we got into the home, the AC was broken and registered at 81 degrees which it was 99 degrees outside. I contacted the property management team and they sent someone out to take a look. They told us the AC was broken and that we needed to call the property management team again which we did. After only being in the house 3 hours we were told we could get $1000 back and stay at another one of their properties. We paid about 6 times that for the house for 2 nights. I didn't feel comfortable staying at any of their other properties given the parking and AC situation therefore did not stay with them further. They refused to give us a full refund and instead just said we needed to contact Airbnb.
Airbnb handled the situation well and we did get a full refund, however I would not book with this property management company again - stay heirloom.