Our hosts were great. We checked in on Christmas night and didn't want to be a bother, but Amy insisted that we not hesitate to contact her if we needed anything (thankfully we didn't, but she was still in contact with us to help ensure parking). We did request a firmer pillow for my husband and the communications were smooth and they were flexible with our schedule. The location, in my opinion is great. Good food options right there on Lamar St, and if you want to go into town it's a short 10-15 minute drive. We felt safe in the neighborhood walking at night. The room is about as small as it looks in the pictures (FYI, there is a small closet in the bathroom that you don't see in the pics), but if you're there to see Austin that's not a problem. Also, if you're traveling with a pet there a little grass area right next to your front door so you don't even need to walk your dog far!