Things were fine up until I arrived at the location and within an hour or so saw multiple cockroaches running around. I messaged Felicity right away, and left to try and find some other accommodation at 3AM on a Thursday.
Am I a bit of a wuss for leaving immediately after seeing cockroaches? Probably. But as this wasn't stated anywhere in the home listing as a possibility and is a clear candidate for partial refund as per Airbnb's Guest Refund Policy, I was expecting Felicity to at least work together with me to try and come to a number we could agree on for a refund. It's understandable that this wasn't an issue she had previously encountered, and sometime stuff just happens, but her attitude towards the situation is what drives this strong negative review. I'd recommend steering clear of this place.