We had a bachelorette weekend at this Airbnb. I want to start off by first stating the home is gorgeous. I originally had a hotel booked downtown that was $800 cheaper, but we decided we wanted a place with a living room/communal area to hang out in so we decided on an Airbnb. A week before our stay I received a couple of voice mails messages stating I needed to cancel my reservation because they don’t allow parties of any sort and a bachelorette weekend was considered a party. First, there is something very fishy about them stating I needed to cancel the reservation, considering the Airbnb polices about host cancellations. I did receive another message shortly after stating they would keep the reservation, but I had to agree to terms. I had booked this Airbnb more than 90 days beforehand and I was clear when booking that it was a bachelorette weekend, had there been concerns those concerns should have been addressed when I first booked. I agreed to the terms, and we confirmed the reservation. This house has 3 bathrooms and we had 7 guests staying. There was no toilet paper in the master bathroom and only ¼ a roll in the other 2 bathrooms. When I sent a message to Vacasa they stated they provide the basics and that I was responsible for providing my own toilet paper. The basics of any Airbnb and hotel I have ever stayed in have always provided toilet paper. I have noticed Vacasa seems to be growing on Airbnb, and this seems to be a common complaint from Vacasa reviews. The coffee pot was broken, so we were unable to make coffee and had to plan coffee runs during our breakfasts. Last the codes to get into the home. There are 2 codes provided in the Airbnb app and another code to the front door provided the morning of, in an email, the email does not come from Airbnb. It comes from Wildland. I have stayed in well over 30 Airbnb and I always receive the door codes in the app so this was different. I am calling this out because although they state an email will be sent, they do not state they don’t use the Airbnb app so it comes from outside the app or messaging system, which as everyone knows could get lost. When we arrived, I was able to access the gate code for parking and the side gate. When getting to the door I used the side gate code provided in the app, and I was able to access the front door (we later realized the door was never locked since this was not the correct code). When entering an incorrect code, it does not immediately turn red as indicated on the directions, the light turns blue and then 5 seconds later red so we thought we had everything we needed. The next morning, we left, locked the door and during our return we could not access the front door. It was 105 degrees outside. Since Vacasa is a huge company and not a local owner as many Airbnbs are, we were on hold a very long time. Were hung up on and had to call back for another very long wait. You cannot provide name to access your info you have to provide the confirmation number which may not seem like a lot but adds time, fumbling with your phone after being outside at this point in 105 degrees for over 30 mins. The lady was a little rude while we explained the situation. When I told her the code, I used she said that was the wrong code, but did not have the correct one. It took her several minutes to provide the from door code, which was 12 digits. There are 3 separate codes to access the house. I love staying at Airbnbs, talking and dealing with real hosts. Vacasa rental properties are not what I would consider an actual real Airbnb experience. I will never again stay at a Vacasa rental. We could have stayed at a nicer hotel, with a bigger pool, actual basics (toilet paper), and closer to downtown for way cheaper. I am giving an overall 3 star review. The house was 5 stars it was gorgeous, clean, had comfy mattresses and an easy 5 min Uber to places in Austin. I would give a 1 star for service.