Unfortunately my sons commercial was canceled and we were unable to go to Austin . The cancellation was strict and jinny let us know ahead of time . She was nice about it and before hand very responsive . We tried to reschedule to another date , so my sons money wasn't completely lost . Haven't been able to find an open date as of yet . Can't give too much feedback , since we didn't stay at this Air BnB , but she has been nice a professional.