I've stayed in many hotels and rentals, so have my traveling companions for this trip. Top Trip Rentals is honestly the best, most responsive, and attentive company we've ever worked with.
We had an issue come up with the apartment we had rented. I sent a message to the Top Trip team and received a response within minutes, and a more than gracious accommodation to fix the issue and improve the rest of our stay shortly after. They were thorough making sure they had addressed any concerns and the effort put forth made us feel like celebrities. Aside from their response to the unexpected issue Top Trip has an easy to use system, a nice email with all the information we could want, and useful little touches around the property to make us feel at home.
On a last note we stayed in a busy area and I cannot stress enough how nice it was to have them contact me shortly after my reservation to let me know that the area is loud at night so I could come prepared or seek different arrangements if it was an issue. That level of honest expectation setting is something all hosts should strive for.
I would recommend renting from this group to any of my family or friends.