This is a challenging review to write. The property is beautiful ; lots of space and area! The home is modern, comfy and has everything you’d need.
We had a one big “stinky” issue though... When reserving the property; I was told “there were some osmosis issues and service team would be out but wouldn’t be in the home.” That’s it. This actually meant that there was a horrible pungent smell that occurred when using hot water of the master bathroom; which made is not really usable. This also meant the service team had to enter the home on 2/3 days we were there multiple times. This osmosis issues expanded to the upstairs causing us to leave the home for an hour, unexpectedly, during the day. Unfortunately, it came back and forced us to vacate and leave the property in the middle of the night. I’ve never smells anything so pungent. I was worried about us breathing the air, there.
Amy, one of the reps, was super helpful, transparent and super kind. Sometimes it was challenging to get feedback via the app. When calling the guest number; it was hit or miss if someone answered.
So, the pictures are accurate! Home is well stocked, comfy and picturesque.
Minus the smell, we will book again!
I do wish communication would have been more transparent and responsive at times.
The team was beyond fair and refunded us a bit for the issues. They were very apologetic. Keep in mind, we came down during the pandemic; so everyone and everything was off.
So, I def give them some grace!
I enjoyed the team and the house. I recommend this home for future!