The apartment is nice and is in a great location. We loved the convenience of having an excellent coffee shop and bakery right around the corner. The noise monitor was odd - it sent us a text about a loud noise about an hour before we entered the room, but otherwise wasn't an issue. Check in was easy and when we ran into problems with the room the customer service person was very kind and easy to communicate with. Unfortunately, customer service wasn't able to get the larger of our two problems fixed, and there seems to be a real disconnect between the best intentions of the person who we were speaking to and the local contact who could actually fix the issue for us. Once they figure this out it will be a five-star stay.