We just finished our stay in Austin with Matt. This occurred during a horrible snow/ice storm. We were snowed/iced into our neighborhood and were having issues getting out of the neighborhood due to snow icing on the streets. We actually got stranded in the home for our whole stay having to walk to a grocery store for food due to the roads being blocked with ice and snow. Matt pressured us into leaving on the day of our supposed check out so that another air bnb visitor could stay. A local who lost power during the storm. We messaged back and forth with Matt that morning and told him our concern about not being able to drive out of the neighborhood safely even at noon and he basically told us that she would be checking in at some point that day so we would either have to leave or let her inside the home. We are in a pandemic and we weren’t comfortable letting someone we had no clue who she interacted with into the house with our one year old daughter. The new guest drove up at 11 as we were packing our things making the whole situation very uncomfortable as we were still trying to work things out with Matt. We didn’t even know if we could get out of the neighborhood as the only exit included a steep climb that was iced and people kept sliding down when they attempted to drive up it. The house had not been cleaned or anything and she walked in right after we were able to gather our belongings. The new guest felt horrible because she had no idea she was basically kicking someone else out to be stranded in the middle of winter storm with no place to go and also knew we would have to attempt to exit the neighborhood in a treacherous winter storm. It was very scary and we expressed our concerns with Matt throughout but he never took ownership, avoided our calls only messaging us, and tried to blame us saying we told him we were leaving when I have the message exchange never did we say that. The Only things we discussed was that we would try to leave but that we might not be able to due to the icy roads that had not been cleared yet. I’m worried about this host because 1. He has no concern for our safety even we I approached him prior to staying about concerns on house preparations for the cold weather he blew it off then messaged me in a frenzy after the fact to prepare his house in the midst of the storm 2. The fact the house was not cleaned in between our stay and the next person in the middle of dangerous pandemic makes me question if he even cleaned it prior to our arrival. 3. The fact that the sink broke during our stay due to his ill preparations prior to the freeze and no apology or concern was raised. And he let the next guest go in to a broke sink.
I understand that this was a crazy storm that Austin has never seen but Matt was not interested at all in our well-being and didn’t even check with us before letting someone else book the place knowing that the neighborhood was barely even accessible due to the road conditions. He came across as a money hungry person looking to get his next dollar and toss the people he already collected from aside. Just sad because this could have been handled much differently and would be another story.