Colleen is super fast responding and I was in her place early. I was a victim of the Southwest arilines flight cancelations and had to turn in my rental car and find a place to stay at 8 am in the morning. After a night with little sleep I was tired and needed a place asap. She went the extra mile and checked and got me in her place right away. As far as the place itself it is a nice little studio and I would stay again. Close to the airport which was important to me. Great for a quick turnaround trip or early flight