The property was not fit for purpose on this occasion. Yes it’s sweet and twee but my visit was during the extreme cold that Austin does have from time to time and it is not kitted out at all for this. I had 5.1/2 days in -9 weather conditions without heating
I did ask for help & none was given and the heater was not fixed until the day and 1/2 before I left. I slept in my coat and socks and had to heat my moisturiser up to use it. I contacted the house connected to the property where apparently the owners live - this is not the case as this also is rented out so therefore I had not back up to help at all. The managed response team thanked me for reaching out but also stated that they were not local so it was a matter
Of waiting. The weather improved and yes it’s a nice little property but I was cold. Uncomfortable freezing cold and I very depressing staying there & would say a total lack of care and compassion was shown for my stay. I am now waiting for support to reply !