Well, this is easily the most difficult review I've ever written on Airbnb and it largely has nothing to do with the apartment itself so let's start with the good. The apartment is as described and the best feature is its location. It's within walking distance to almost anything in downtown Austin and very close to the state capitol, yet in a very quiet area. 2 of us stayed here for 2 nights and we had no problem with traffic noise, noise from neighbors, etc. Everything worked as it should and it's spacious enough for 2 people, though any more than that and you're going to be cramped. In addition to the bed, there is a small futon but it really only sleeps one person comfortably. We did encounter a few negatives: 1) the place could really use a welcome manual. Something that lists the wifi info, how to work the cable TV, where extra anything is kept, etc. There was a small binder with a bunch of restaurant info (a print off from Goggle or some similar browser) and a copy of the welcome email Julia sent me, but that was it. 2) The bathroom door was installed at an angle and only closes if you slam it hard. It had a full length mirror hanging from it so we removed this, hoping that would solve the problem. It didn't. 3) Yes, the parking space is as bad as other reviews have stated. It's between a concrete pillar and a concrete wall and during our stay, a large SUV was parked directly across from the space, making it really hard to back up. We had a Toyota Corolla and a driver who can handle weird angles in tight spaces, but if you have anything bigger than a Corolla, I wouldn't try it. There were dings and marks all over the wall and pillar from other vehicles and if you're concerned about your vehicle fitting I took a few pics and can send them to you if you message me. Regardless, for our purposes, this place worked well, which is why I gave it any stars at all. Now, for the bad. I have booked numerous places through Airbnb over a period of 6 years in 4 countries. I have dealt with language barriers, hosts who work very demanding jobs, rentals in obscure places that require 4 pages of directions to locate, all manner of check in instructions, hosts in different time zones who live no where close to the rental-you name it. And yet, I've never before had a problem. I now realize that's because every other host I've ever dealt with had prioritized communication and treating their guests with common courtesy and respect. I can't say the same for Julia and without making this review into a novella, the issue I had with her was that she wasn't going to send the check-in instructions for the rental until the day we checked in. Fine if you have a smart phone, I guess, but I do not (yes, I know that's rare. Still a fact) and would be driving 10 hours the day we were set to check in. I had no way to access those instructions on the day we checked in and needed Julia to send them the day before, when I would have a wifi connection on my laptop. Prior to explaining this to Julia, she had responded to a message I sent her within 2 minutes of my sending it. When I asked if she could send the check in instructions early, I got no response. 24 hours later...nothing. I tried messaging her again...nothing. Calling...nothing. Had to get Airbnb support involved (first time I've ever had to do that!) and they couldn't reach her, either. Finally, after sending her a text basically asking if she was either dead or scamming me, I got my check-in instructions. No apology, no explanation, but whatever-I got what I needed. Problem solved, right? Nope. Get to Austin, exhausted, hungry, still stressed from trying to park the car without damaging it, lug all our bags to the second floor, go to punch in the key code she gave me in the check-in instructions and...nothing. I don't have a smart phone but I do have a cell phone so I called Julia and within seconds she picks up. And wouldn't you know it? She must've forgot and given me the wrong code! And, gee, she also told me to turn the handle the wrong way in her check-in instructions, which meant I could've punched in as many codes as she threw at me-I would never have gotten in since I was basically locking and re-locking the door with each turn. Now, this could have been an honest mistake. Things happen, issues slip our minds. And had Julia treated me with any kind of courtesy at all prior to this little front door debacle I probably would've chalked it up to that. But I don't believe her ignoring me for nearly 72 hours was a coincidence and I don't think I was given the wrong code and instructions by mistake. In my day to day life, I work with strangers all day long so I know that sometimes people behave in ways that have nothing to do with you. Maybe there are issues in Julia's life I know nothing about that caused her to treat me this way-maybe I was a convenient target, I don't know. But what I do know is that I don't go on vacation to get stressed out and treated like I don't even exist. In all the time I have been using Airbnb I have never encountered a host like this or a problem like this and the only good thing I can say is Airbnb support was awesome-fast, responsive and it was obvious they wanted to resolve my problem. I'll never know what was happening on Julia's end or why but despite not trying to take...