I had an unplanned trip to Austin due to my son being injured in a college rugby game. Jon responded that the property was available and confirmed my reservation. I messaged him to inquire if I could check in earlier than the time slated. He replied with the following. "As for early check in, that's up to our assistant, Santiago.
He oversees all housekeeping, coordination, etc. I go by the book but he's able to override any of my decisions because he's making it all happen - on sight.
So you'll have his text number and you can ask him direct but, as for me, I go by the book and stick to our check in/out information. Hope that makes sense. :)" He provided Santiago's cell phone so I texted him and asked if I could check in early. He replied immediately with the following response. "You are most welcome to check in at your convenience and if need anything you have my number hope all goes well and have a good day. When I arrived Santiago was finishing up the property. He folded towels and had white claws and other varieties of adult beverage that previous guests had left in the fridge. He offered them to me and I declined. This was around 11:30 am. I stayed at the property until around 7:00 when I left to have dinner with my son. When I returned to the property at 8:00 I noticed that the gate to the property had been closed. I left it open as I left. I entered the apartment and there was a bottle of cleaner on the kitchen counter top that was not there when I left. I immediately messaged Jon and let him know I was uneasy because I thought someone had been in the apartment while I was gone. It took 45 min for him to reply so in the mean time I reached out to AIRBNB. They directed me to vacate the property and they would assist me in paying for other accommodations When I did hear back from Jon he stated the following
"That was Santiago. you moved in early, thus, he didn't have time to make those later final touches.I asked him if he did a walk through prior to your arrival and he replied, "no"...and that you were already there waiting when he arrived to the unit. It threw us out a bit having you check in early but bc your son was injured, we made an exception for you...
You requested an early check in so I wasn't mad at him, however, I told him to go over there at some point today and make sure you had towels, toilet paper, paper towels, etc. So there is no health and safety issue whatsoever.
Just an attempt on our part to make sure your space was well equipped since we were unable to do that before your check in due to your request to check in early. :)
How did Santiago know that I had left the property? He had already done the walk through. He was doing that when I 1st arrived. And why was it ok for anyone to be in that property after I had checked in...especially without notifying me first!!!
This place is conveniently located adequately, but cheaply furnished. It is old dated and very minimalistic. It would have been fine for the purpose of my visit had I not felt that my safety had been compromised. We have always stayed in Wander Jaunt Properties with no problems when visiting Austin in the past We will return to Wander Jaunt in the future!