We had a good time for the most part at the Kasa Airbnb. The location was ideal, and the apartment complex's ambiance was tranquil and welcoming to my friends and me. The Airbnb was mostly clean, and it included most of the amenities advertised on the website. The leaky pipe in the master bedroom was one of the few things we didn't like. The leaking pipe left a brown stain in the tub, which was unappealing and unsanitary. I contacted Kasa three or four times to see if they could come out and fix the pipe. The maintenance team arrived the second time, but the pipe was still leaking. I contacted them once more and told you them what happened, and they requested maintenance, but maintenance never arrived. We didn't want to shower, but we had to, so it wasn't the most pleasant experience.
Finally, the Kasa representative's quote of the number of paper towel rolls and tissue prior to check-in was incorrect. Thankfully, Kasa compensated us for the expense of those things by providing us with a $50 gift card. Overall, we enjoyed our stay and gave the Airbnb 3.5 stars out of 5 stars, primarily due to the bathroom not being clean or hygienic and also not being fixed, as well as the fact that we had to phone so many times to get the bathroom cleaned and it was still not addressed.