The arrival process was perfect in terms of Michael's communication and meeting us. There was clearly something going on in the apartment or apartment complex, as there was a smell that just got worse and worse to the point where we ended up having to leave and not stay there. We were disappointed that the pictures did not match up to how the apartment now looks, but we would have been fine with it had that smell not gotten unbearable. HOWEVER, Michael was amazing in communication and guaranteed he would ensure a full refund (which we got within 24 hours). There were clearly issues with our stay, but I cannot say enough how appreciative I am of Michael for his responsiveness and desire to help make our stay as pleasurable as possible.