We have been very disappointed with our stay in this Airbnb for several reasons related to cleaning:
- There were scattered pieces of glass on and under the rug in the living room! My friend stepped on it and fortunately didn’t get badly hurt but it could have been way worse.
- The bathroom (among many other things listed below) had not been cleaned when we arrived: there were traces of steps in the bathtub, hairs on the floor + the shower was leaking.
- All the plates, mugs and bowls were dirty. There were no cleaning supplies available (no dish soap, no clean sponges, nothing to run the dishwasher) and we had to buy them ourselves to be able to clean.
- There was a very strong dog smell in the living room, on the couch, rug, and cushions and while we have no problem with dogs, it smelled like nothing had been cleaned in a very long time and it was hard to relax while sitting on the couch ...
We contacted the landlords and they sent someone over to ‘clean’ 3 days later while we were not at home without our permission. When we got back, we noticed that the smell was better (they put odor spray) but they didn’t clean or vacuum anything. The pieces of glass were still there, the floor in the bathroom was still dirty and so were all the kitchen supplies.
We succeeded to get a small amount of dollars refunded ($70 from the landlord and $14 from Airbnb out of about $1300 overall) and spent a terrible week at this place. We couldn’t book anything else because there was a festival going on in Austin and everything was already booked.
We have rented many Airbnbs travelling around the world and never had such a bad experience.
We advise you not to rent this place.