Lets see where do I begin: Finding the location because of construction was a pain and should've been notified, the check in process WAS NOT touch less or easy access. You had to go to the desk and pickup keys which they had no idea if the room was clean because their process sucks. If someone is suppose to send a text about times being completed why isn't that done by 3:30pm? It should be a tad bit easier if the process was I'll contact you by 3:30 if a room ISN'T ready. They had so many people waiting because they had no idea if their rooms were cleaned. I told them just give me my keys I'll let y'all know if it's clean. Which it was so why are people waiting? To me that mean you're taking away from my time in my space that was actually paid for a 4pm check in. That process totally sucks.
Carts: There's not enough to service the size of this location. Having 4 to service 25-30 floors is horrible especially if you're not allowing early check ins to compensate everyone coming in at the same time. I got lucky getting a cart because the young lady at the desk was so nice to bring me one
Valet: I was ok with Valet because they loved the car and they made sure to get it promptly. I guess that made me feel special. The issues with Valet that I witnessed was it would be easier if they had a number or phone to text to request their car by a certain time. Lets say maybe I'll be down in 5 min can you pull my car around. You have to come down and wait which causes another cluster. Totally ridiculous and a lot of complaints from it but not so much for me. For the price I'd think the Valet charge should be covered but I get it.
Room: The room was absolutely beautiful, loved the balcony, kitchen, bathroom and bedroom. The only issue I had was there wasn't anywhere to put your luggage. No luggage rack and I understand it's a condo but it was little space to put anything in the bedroom. Basically suitcases had to stay on the floor close to the bathroom walkway on the side of the dresser. Watch your foot walking though.
Overall my experience is 4⭐️ because even though I had a few issues with check in, the bedroom and valet charges I'd say it was still an exceptional experience. The people were nice and helpful to make me really overlook the few hiccups and to make them a major issue. I'd definitely look into my check in process to making the front desk aware of the rooms that WILL NOT BE READY. So much easier for them instead of looking back and forth through text messages to search for ready condo properties.
K