Ben was excellent! Clear and easy communication through the whole experience. Host was very friendly and offered flexibility at every turn. Ben was doing renovations on the room's closet during our stay, but none of the work occurred during unreasonable hours and they only accessed the closet from the other side and as such I still had complete privacy during my stay. Bathroom is huge and great for relaxing and unwinding after a long day in the city. The bed was super comfy and all amenities were fully stocked and sufficient. Location is great and provides easy access to downtown. Highly recommend.