Our host briefly introduced herself to us on our first day. She was friendly and let us know she was there if we needed anything. We didn't need anything though because the room was great and the private bathroom had more than everything we needed. We loved the little extras in the bathroom, like the nice soap/shampoo and the Poo-pourri! Their pets were lovely too. The location is a bit far out, but the area seemed very safe and it's not difficult to get to via car. I would definitely recommend this place, it was perfect for us at a bargain!