Due to damage due to a severe storm the night prior, we were unable to stay at the property. There was a downed tree and no electricity. Paula was in constant contact with me letting me know the status. She was trying hard to get the tree removed and working to getting the power restored before the check-in time. I made the decision to cancel the reservation and Paula was very quick to get the cancellation approved to refund the money. This rating is for the customer service I received. I can’t wait to stay at this home on our next trip.