Our apartment was quite dirty - the rug was stained and the blinds were very dusty. In addition, many things were dilapidated, such as the coffee table that was severely chipped. More than anything though, it was completely unprofessional to give us the codes to a different Airbnb where someone was already residing. I inadvertantly broke into their rental and those renters will probably never be informed that this happened. Afterwards, we had to wait quite a while to get access to a new, shabbier place which is hard considering we arrived late at night. I appreciated the customer service agent on the phone though, her name was Angela.