Our contact was Annette and she was wonderful & very responsive. The rental was just like in the pictures. The place was clean. There were plenty of towels for our family of 12. The kitchen was well stocked w new pots & pans, utensils, wine glasses, coffee, cups, bowls. We had every kitchen appliance we needed to make a comfortable breakfast and dinner for our large group. The pool table, record player, game table were constant sources of entertainment for the kids and adults. We really enjoyed our stay and felt very cozy.