We arrived at the intended apartment and the ac was not working and there was a missing light fixture, we contacted our hosts and they were very responsive and did move us to a different available apartment at the same complex, however when we entered that one the floors have definitely been neglected for a while and had quite a bit of food garbage on them. I did contact our host again with pictures and they said they would get back to me in the morning because it was late. I scrubbed some of it with scrubby but didn’t have a mop and didn’t want to spend 2 hours hand cleaning the floors. Unfortunately there must have been some lack of communication between staff and I was never contacted again. The place would have been very nice and in a very good location if they just do a better job of cleaning.