Copeland went above and beyond! We showed up straight from Europe with two kids and two dogs. She made sure we had everything we needed included a fully functional kitchen we could cook anything we wanted in. During the snow storm, we were out of town and she filled our bathtub with water so we came back to still being able to use the restroom when water was out all over Austin. She was just so thoughtful about sharing resources during the storm and making sure we were safe and okay. 5 stars!