The checkin process was amazing & so easy. They even let us check in early! However, I wish that there was a review that mentioned the issues/factors that we experienced before our arrival.
1.) there is a noise detector in the unit that triggers from the slightest noise. We were not home for majority of our second day of booking. I repeat, there was nobody there! We continually got text messages, phone calls and even VOICEMAILS with threats to cancel our reservation and remove us from the premises if we did not address the noice concern. I spoke to Kasa customer service three times and yet, it continued. It is so hard to enjoy your vacation when you’re being bombarded with threatening text messages and phone calls to keep the noise down— especially, when you’re not home. The manager, Darren, was especially unhelpful, dare I even say rude, and matter of fact regarding the matter. There was no desire to be of help or show understanding from a guest perspective. Forget this place if you have a family or children for sure.
2.) the area— yes, it is close to downtown and a short Uber to here and there which was great! But, when I say it’s in the middle of industrial nowhere I mean there was an actual construction site directly across the street. The outside premises are kept clean with the exception of hallways full of spilled beer cans, empty to go containers of food and sticky spills of god knows what on the cement.
3) cleanliness was great inside the unit and, nicely decorated! but, for a little over $600 for two nights, next time I’m booking a unit without someone/something monitoring my noise 24/7 and what I am doing.