Although my stay at Keston's got off to a terrible start - July the 4th weekend with no air conditioning in the building -- the host promptly provided a full refund when requested on the second evening without air conditioning. The heat in Austin during this time was terrible - inside the Airbnb the temperature didn't drop below 83 F where multiple heat sensing devices were positioned suggesting an ongoing issue with the A.C. in this unit- and being a holiday weekend it was very difficult to find reasonably priced alternatives.
Add to that minor disrepair such as broken staircase step taped together, it was clear this wasn't going to work for a long term rental where I would work remotely.
The Airbnb support staff was amazing through out the process of finding lodging on both 7/3 and 7/4 even providing a full refund of 7/3 hotel stay. Unfortunately handling this issue ate up the majority of July the 4th weekend as I scrambled to find alternatives. Eventually I ended up in a air conditioned but pricey unit. Hey you have to sleep right?
Wished it had turned out differently but the air conditioning unit did not seem up the challenge presented by the Austin summer. Many thanks to the host for the full refund and to the Airbnb staff who worked with me throughout the holiday weekend to troubleshoot, find lodging, and process the two refunds.