As others have mentioned, this is a third party that has cross-listed on AirBNB. They have an independent checkin process that requires a bit of time, effort and ID verification (that worked horribly for me).
If you have problems, you will have to talk to a corporate service desk that seemed to have no power to fix anything or override any systems, and who were unwilling to escalate.
The actual place is pretty good. Nicely furnished, locks work well (electronic situation) and kitchen is good.