Gina is super helpful and responsive and without that our rating would be a lot lower. I can not expect that our experience is the norm, but feel that it is fair to share. Our stay started with a front desk encounter at the Wyndham in Austin. They had no record of our reservation and could only refer us back to the Airbnb host. After getting the host on the phone and 3 other desk attendants involved, 1,5 hours later we finally had a room. We did get a late checkout included at no cost due to the issues at check-in.
The room was clean and mostly as pictured, but it is just like staying in a hotel and we still dealt with noise. the second day we got back from our adventures and another room on the floor was blaring its music so loud that my watch triggered a noise warning. I did get a quick response from the front desk and the music stopped quickly after our complaint.
The last morning of our stay the deadbolt broke and locked us in our room. The host was able to get out parking comped