There was a strong cigarette smoke odor when we checked in. In the morning, after waking up and realizing the smell was permanent & seeing a large cockroach on the wall, I contacted the host about both issues. They offered an air freshener and baking soda, which didn’t arrive until the next day. They also sent someone to repair the door to prevent more pests. I asked if they had other units available, and they only had 1 pricier unit. In hindsight, this is when I should’ve contacted air bnb directly. They sent pest control but didn’t clarify when/if they would, so my brother turned them away when he was checking in (I hadn’t disclosed the roach situation to him out of embarrassment). There were rains one night and we woke up to the bathroom sink flooded and toiletries soaked. There were 2 leaks in the ceiling. Other issues - dirty silverware, crumbs, chunks of pet hair, and early power tool noise upstairs from renovations (same owners so they knew but didn’t mention it prior).