We got there and were given a faulty keycard to enter the garage. On the second day of our stay we asked for more shampoo and conditioner. I was told it would be sent to the room. 3 hrs later, I asked the front attendant for an update. She did apologize, but then reached right into the desk and gave me the items. Basically, she could have given them to me when I initially asked. The restaurant and bar was not available, as advertised. The oranges were rotten during the breakfast, and we never received towels that we had asked for. The cleaning crew was exceptionally nice, however.