I really wanted to give this listing the highest rating. The apartments are beautiful, very well-maintained, and have a great location. Unfortunately, I am giving a horrible review because of the people who manage this property. The first issue we ran into was terrible Internet speed. I had to make a couple of work-related video conferencing calls and wasn't able to do so because of the poor connection. I looked for a modem and couldn't locate it anywhere. I reached out to the listing customer support and was told to check the closets. Well, this wasn't really helpful as I have already spent a ton of time checking their closets before reaching out to their support. This back and forth happened around 8pm and my last message just got ignored. The next day I woke up and discovered that the entire apartment didn't have any water. I called their property manager to report an issue and was told to hold off until they check with the building management. I called them back an hour later and they told me that there was nothing they could as the entire building got affected and that I should "sit tight". I asked them again about the modem location and my message got ignored one more time. I was patient and had to ask them for the third time why they are ignoring my question about the modem. This time they answered back and said it was somewhere in the living room. Given that the apartment is really small, this wasn't helpful at all. I asked them to be more specific and they said that only cleaning people knew about the modem location and that they couldn't get in touch with them because of the bad weather. At the same time, we got a message from them to prepare for a potential power outage without actually telling us what needs to be done. An hour later I called back to check on the water outage status. My call got picked up by Rose who appeared to be extremely rude and unprofessional. She wasn't capable of having a conversation with a frustrated customer. Moreover, she said that THEY were 'patient with US' (her direct quote), and in the end, she advised us to call Airbnb if we weren't happy and HUNG UP on us. They haven't done anything to alleviate our frustration: they could offer a discount or an option of an early check out with a refund for the last day. Instead, they did NOTHING and presented themselves as someone who didn't know how to deal with unhappy customers. Property management is totally incompetent when it comes to handling critical issues. Advice to the owner of this listing: your apartment is gorgeous but you should be careful with who manages your apartment. These people are absolutely clueless about the location of essential devices and can't deal with situations under pressure.