Disappointing listing. While the listing is large and beautiful, these hosts are not interested in your overall comfort. Before our stay, the host sent several messages reminding us of the house rules. This set a tone that made us feel unwelcome and uncomfortable. We booked our stay last minute to visit some family traveling to Austin. We were unclear if the host would allow our family to come up to the room before dinner, but when we reached out to check, the host was very vague and unclear, ultimately leading us to change our plans because we were concerned they would charge us.
The rooms are well staged but not functional. Sheets are cheap. Pillows were uncomfortable. No extra pillows or blankets. And outlets were hidden under the rug in the bedroom, making them difficult to access. The host even told us not to take anything additional off the other beds, even though we paid for the entire condo.
This was also the first listing I’ve ever stayed in that didn’t have a deadbolt or interior lock, which means anyone with the keypad code could enter the condo when guests are sleeping.
The host’s contact number isn’t a real number that reaches anyone. It’s a voice message that directs to the app without the ability to leave a message. So in the case of an emergency, this host won’t be answering the phone.
All in all, I’m glad we didn’t pay the full rate for this listing due to our lack tribute booking. The price is much too high for the low quality of the experience. Our experience was inhospitable, and we found these hosts to be unhelpful. We’ve stayed in many places around Austin with hosts who care about your comfort and experience. Find another listing.