Read the fine print before booking. I wanted to reschedule my booking with this host due to a family member having COVID and family disputes at home. I contacted this host about 5-6 days prior to the booked event and I was denied rescheduling. ***The host did not want to miss out on profit by having me reschedule and leaving the original booked date be empty*** I explained that he had plenty of time to find another guest to book due to memorial weekend but I was still denied. I asked for a bigger refund instead and I was also DENIED. The refund that I was eligible for was $60 out of $450. I contacted Airbnb hotline and it was completely useless. POOR customer service and host is money motivated. The original purpose of Airbnb is to be cheaper than Hotels and to provide better customer service. Don’t forget that!