First, customer service was great! You guys responded in a very timely manner and were always helpful. The apartment was pretty confusing to find. Also, because we used Ubers for transportation, it was often difficult for our drivers to get in and out of the area. As far as cleanliness goes, upon arriving the floor was really sticky. Soon we realized the floor was SO dirty it was turning our feet and socks pitch black. We felt uncomfortable walking around without shoes on. There were also many things in the apartment that had a layer of dust on it. In addition, there weren't very many towels. There was only about one per person which typically people use two to shower. In the master bedroom, the bed frame was ridiculously squeaky you couldn't sit on the bed without making tons of noise. People staying in the other bedrooms complained that they could hear every time someone shifted in the night. With this, we could hear every single sound of the people outside and above us. The walls were so thin that we could hear clear conversations of the people next door. Lastly, one of the beds broke on us. Two people were simply laying in the bed and all of a sudden, the boards below broke. The bed seemed to have plywood boards going the wrong way. They also didn't match the bed frame (they were black and the frame was very light brown) so we assumed it wasn't the proper set up which is why the bed broke. Overall, with the thin walls none of us slept well and with cleanliness and safety issues it was a disappointing stay for the price we paid.