This was our first ever stay at a BNB and I would rate Cozy Suites a 5 for the following reasons. We had an issue with the first BNB we were assigned to and within a matter of a few hours they placed us in another BNB in the same complex. You can only really measure how good a company is by how the react when there is a problem, not by how they perform when everything is perfect. They were proactive and we were pleased.