I checked in really late on Friday evening and discovered that the only toilet in the unit did not properly flush; water was not filling up in the toilet reservoir. I messaged the host that evening and understood that it was late and getting service at that time was not possible. I figured they would send someone out the next morning to fix it.
Morning rolls around and I don't hear anything so I send a follow up message. I get a reply stating that they are waiting for an update from maintenance and they will follow up. I hear nothing from them for the entire day and being stuck with a broken toilet is no fun so I decide to fix it myself. The fill valve needed some tweaking in order to get the water going. At one point I had to fill water from the sink into a pot and pour it in manually.
The place was nice and clean with new furniture and TVs; you will hear your upstairs neighbors.
I'm just disappointed in the lack of customer service and support as they never cared to fix the issue.