Colleen was very responsive and there was lots of good info on restaurants and things to do around the neighborhood. The maids were all very friendly, too. The place was clean and comfortable. The neighborhood is ok, close to 183 and Airport and there's lots of stuff to do in the area, plus you can get to most everything pretty quickly. This is not a family place, though, its perfect for a group of friends or a couple, but I wouldn't recommend having kids here. It's more of a hotel type situation then a home. Also, the washer and dryers are on the first floor and are often being used by the cleaning crew. But all the staff were really great and Colleen was awesome to work with. We were a little late getting out and she was super easy to get along with about it!