I’ll share my honest opinion about our stay in Austin this past weekend.
We were a group of 5 adults aging from 30-35 years old who also hosting and managing Airbnb properties in the DFW area.
First of, a night before the check in, our trip to Austin almost got canceled due to work schedules of some of us, so we reached out to the host to check if we could cancel and get refunded, and the answer we got after a few hours almost at night was that they can refund us 50% and charge for cleaning ($650) which we haven’t even left dallas not that we have arrived, but anyway we were able to manage to get to our Airbnb at 8pm the day of our booking, after a long day and a long 4 hour drive, we get to the Airbnb starving and ready to grill some steaks, we find out that there isn’t any propane tank for the bbq grill. We looked around and couldn’t find so we reached out to the host about this matter, at first they didn’t realize that there isn’t one on site and after we told them that, they started arranging one. After almost 2 hours waiting we drove to the nearest gas station to get a tank ourselves, and by the time we get back, the tank the host sent was delivered as well. In the meantime when we were wondering how long it will take for the propane tank to be delivered, one of the responses we got from the host was “If you go to the gas station across the street you may be able to get propane much quicker. We don’t usually supply the propane or charcoal for the grill guests bring their own”, and “If you’re unhappy after one hour of being there it’s probably best if you checkout tonight before you get too settled. I would hate for you to feel the hard work we’ve put into the house was unacceptable for you and your group over propane for the grill.”
So we decided to leave it as it is and continue our stay and if something else would come up during our stay.
During our stay, we noticed a few necessity items that were missing at the house things such as a dish sponge and soap, a kettle, a cutting board, and probably one of the most necessary items in a house on an open land was an “Ant & Roach killer”, the amount of bugs, spiders, scorpions, incests and creatures we had to deal with and kill during this stay was incredible. They were everywhere, kitchen, bedrooms, showers, on beds and sofas literally in every part of the house. At first we kinda dealt with it by killing them, but then after it got out of hand, we sent pictures of those issues to the host, saying that there’s such a matter, they agreed that there’s a lack of a pest control treatment at that house, they asked us if we would like to relocate to a different house, and when we asked for details on that other property, we never heard back from the host.
When we got to the last day of our stay, we were so surprised to get such a rude msg from the host that we need to do the dishes, take out all the trash we had, put all towels in the laundry etc , when we’re charged an extremely high rate of $650 for cleaning.
I do wanna add that the house had a very nice remodel done to it and the finishes were selected nicely. But other than that, there was a lack in hosting experience that made us feel that weren’t been taking care of after considering the amount we paid for only 3 nights.