Nan was super friendly and made the check in process super simple. Allowed us to drop our bags off in the early morning and managed to get us checked in 2 hours early....even had a couple of cold local brews in the fridge for us. Loft was 100% accurately advertised, clean, quiet, and around the block from one of the coolest neighborhoods in Austin. I wouldn't hesitate to stay here if or when I returned to Austin