Jesse was very responsive! The place wasn’t stocked up as needed and we had to contact him multiple times but thankfully he was able to solve these issues promptly. A note about the upstairs loft: It’s in the common area up a ladder and it is just a thin mattress on the floor. Our friends that were going to be using that “room” just ended up sleeping in the room with the bunk beds since that upstairs area is technically not a private room, so keep that in mind if reserving for a big group. The area was easily accessible to coffee shops and restaurants which was convenient.