Kris and Claudia were very friendly and helpful and Macha is a sweet, friendly, and well-behaved dog. Unfortunately, she started barking at 11 pm on our last night, waking us up. Kris came down to get her as soon as I called him and, because we couldn't get back to sleep for quite a while, they readily refunded our money for that night. The location is convenient to Rainey St, there is ample parking on the street, the code access makes checking in very easy, the house is beautiful, and the bathroom spotless!