Their parking validation card would randomly stop working throughout my stay. I had to pay $72 each time (x4) for a lost ticket. plus another (48 + 36) when I just stopped using the card and pulled a ticket instead. The scenario was unavoidable because it would only happen at the exit swipe with no attendant at the gate.
I tried everything from getting out the car and swiping the entrance gate to trying to pull a ticket at the entrance gate to try to “reset” it. Nothing worked and i was waiting at the exit gate with a line of cars for 10 mins. Rather embarrassing tbh so I paid the fee to not hold up people’s nights.
I honestly didn’t mind putting these charges on my card but KASA only offered me a partial refund.
I’m not sure what person they have running their customer service but they’re extra lazy with this trivial matter.