I came here to get away as an essential healthcare worker who has had to work through the pandemic and instead was stuck dealing with this place and Airbnb. Crystal’s Airbnb was not at all professionally cleaned which was very disappointing considering the cleaning fee charged and the commitment to an enhanced clean. Being an Airbnb Plus and having lots of positive reviews, I expected this place to be top notch. Upon checking in we noticed grease splatters all over stove, batter on the counter and floor, and human hairball on the floor next to stove. Since this was all visible we began to look all over the Airbnb and noticed even more. Hair on the sheets, stain on the comforter, hair in the shower, dried soap on both shower and bathroom sink, dead roach and spider webs with eggs behind couch. The kitchen cabinets had stains and the overhead cabinets had fingerprints all over them. The deck definitely did not look like the pictures. There were leaves and pecans all over the floor and the tables and chairs were all stained and dirty. The patio was one of the main reasons we booked this place. I reached out to Airbnb with the issue and they contacted Crystal. She stated she could have the cleaners be there to clean, but that’s what the cleaning fee charged was for, right? To be welcomed into a clean home? Why should I have to leave the home and my stuff to have someone do that during my stay? Crystal did not even try to reach out to us and apologize about it. Truly disappointed by this host, stay, and Airbnb customer support.