Really unfortunate stay. We landed at 9pm and went straight to the Airbnb, the place had not been cleaned from the previous guests. Sheets weren’t clean, towels on the ground in the shower, trash was full, dishes on the counter, floors were FILTHY. I send Lydia photos and she came over that night to make the bed with new sheets, take the trash out, and give us new towels; I figured from there it wasn’t the best start but things happen. Fast forward to the last morning there- it’s 5am, still dark out, and we’re sleeping and the cleaning lady WALKS IN THE HOUSE UNANNOUNCED and doesn’t say a word even when she sees our stuff in the living room. The neighborhood isn’t the safest so that was absolutely terrifying. I asked her to leave and message Lydia and the only response I get is that she is going to get a new cleaning lady?
Lydia offered to reimburse us for the cleaning fee ($70) and after not hearing from her through the 3 days we stayed, I reached out the last day to request a refund for beyond a cleaning fee, specifically the price of one night + cleaning fee, because of the floor never being cleaned, dead bugs everywhere, shower never being cleaned, etc. She replied and said yes and sends me $80?? we should have received far beyond that and I’m really bummed about the experience. The price for the house is pretty inexpensive but if I knew it wouldn’t be clean and anyone could come in at any time, I would have spent more money on another place.