This condo has a cool, modern vibe and has a great view of the city, but unfortunately our entire experience wasn’t all that.
When we arrived, I went to put a couple of things on the kitchen table and noticed the table full of crumbs. Then, I started noticing that the condo was not clean. There was red sauce like stuff on the kitchen counter, red sauce inside of the sink, a large coffee water stain on the counter, dust/dirty handprints on the misplaced barstools, the floor had clearly not been swept, there was a dirty lid from what looked like a to go lid under the coffee table, and that was just the small things. The one thing I was most uncomfortable with was the dirty toilets in both bathrooms. I immediately began taking pictures and sent them to Jason through the Airbnb app since I was charge $110 for a cleaning fee when I rented the condo. For that amount, I expected it to be cleaned without question. He was very responsive and apologetic for the state of the condo. He asked if he could send a cleaning team member that evening. I asked if he could wait until the next day. As we had travelled that day and wanted to stay in for the night and relax, not find something to do or try to relax with someone cleaning around us. I told him we would be out the next day to see the city and would let him know when we left for the day so he could send someone to come clean. Later that evening (around 9:30pm), there was water leaking from one faucet in the master bathroom that had covered part of the counter top and ran into the cabinet drawer. I again sent pictures immediately to Jason as it seemed like this had been an issue before. There was swelling in the cabinet doors and water damage along the sink countertop that didn’t look brand new. I told him I cleaned up the water with towels that were in the bathroom and left the cabinet doors open to air out. He said he would try to find someone to address that soon and have the cleaning crew leave us new towels.
The next morning, we were finishing getting ready for the day (around 10:30am), we heard a knock and someone come into the condo. A woman was there to begin cleaning. We told her we would be out in about 15-20 mins, so she began cleaning. She was very kind and also apologetic after I showed her the condition of the condo when we arrived.
We spent the day out and about in the city. We returned back to the condo that afternoon to relax and get ready for an evening out. It was clear that the cleaning was done. I grabbed the new towels that were left on the table for us and went to shower. 3 of the 4 new towels were stained. One of them was cover in large black and brown stains, and it was very questionable whether or not it was actually clean. I sent Jason the pictures of the “clean towels”.
We checked out the next morning and let Jason know we had left the condo in much better condition than when we arrived. I stated I would not be paying the $110 cleaning fee due to our poor experience with the cleanliness. He has since refunded me only $55 of that fee.
I am not one to complain, but this experience was not the best for us.
We still had a wonderful time at the condo and in downtown Austin, just feel there can be better communication and responsibility taken for his cleaning team so this doesn’t happen again.