The house is very nice! Ryan is very easy to get in contact with and does his best to be accommodating as he can. Unfortunately we had a lot of problems with the keypad lock not working and was unexpectedly locked out on two different occasions which was quite stressful. Ryan was very good about it and got there as fast as he could but, it left us very nervous. Other than that experience the house was nice. But there were no sponges for dishes so if you don't want to have to buy them to wash your dishes maybe pack one from home.