Let me start by saying the location is great. Right outside of downtown; very close to stores, restaurants, bars and cafes. Nico was good at communicating prior to arrival.
The check in process was a lil confusing but after we’d figured out where we were it was fine.
Upon arrival we realized the apartment wasn’t cleaned properly and we had no toiletries. I contacted Nico about the matter; sending pictures as proof. Nico responded in the middle of the night basically telling me I was mistaken even tho I had sent pictures. He offered to have the cleaners come back the next day which was great; so we repacked our belongings getting them out of the apartment so it could be cleaned again. Nico failed to let me know he doesn’t have a spare key so I didn’t know to leave it. He dropped off toiletries and snacks at the door, so we ended up cleaning the apartment ourselves.
Lastly, we were under the impression we had a balcony we could actually sit on and that is inaccurate; it’s a door with a gate in front of it. We also were expecting to have a downtown view but that was also not able to be seen from the apartment but actually from the parking lot.
If Nico had communicated better and sent the cleaners, the stay would have been a lot better. As a traveler in a new place it takes a while to get comfortable being in someone else’s home so cleanliness is the bare minimum especially when you’re spending hard earned money.