There was no absolutely no hot water for two days. The rest of the days the hot water came in and out during showers.
The listing indicated 3 queen beds which was a key criterion for our choice of rental but in reality there were only 2 queen beds. The listing claims the primary/main bedroom to have a memory foam mattress but it does not. The mattress in that room is very, very uncomfortable. My husband and I, who were visiting our daughter at UT, along with her grandparents from the East Coast, slept very poorly because the mattress is dented in the middle and within 2 minutes each of us kept sliding into the middle. The mattress in the primary bedroom was also very dilapidated and worn and it felt as though we could feel the springs. Definitely NOT a memory foam mattress!
We are calm, caring, and reasonable people, most of my family are educators, working at very reputable institutions. We do not like to raise concerns to the level of a bad review and I told Jill I didn’t want to leave a bad review-that was my response to her when she told me how bad it was for her business when people leave bad reviews. I resisted leaving a negative review until now because in spite of Airbnb’s Aircover policy the company is offering me, for all of these issues, only 20% off of two of our 4 day stay because of the hot water issues. This, in and of itself is highly problematic. Any reputable business would recognize that hot water is fundamentally an expectation.
It wasn’t just the hot water which was highly problematic but also, the bed issue, as well as the main bathroom tub being unusable when we wanted to use it to boil water to pour into it to take a warm bath when the hot water was out. There was no way to plug the tub.
In addition, the office that was advertised as part of the rental was not useable because it was full of baby gear and there were personal Items on the desk including a credit card bill. We were counting on having that as a private work space for my spouse. That and the 3 queen beds and of course hot water were expected.
Also the pictures on the listing didn’t match the decor in the house and there was no dedicated closet space for our clothes at all.
I can provide further detail upon request on all of these items.