I did not stay at this location. I experienced an emergency on the date of travel, offered to send verification of this emergency, which prevented me from reaching the hotel. The hotel declined to give a refund, or even a credit, for this unforeseen event. Despite a cancellation policy that clearly says it is up to management to give refunds for emergencies, they declined to consider this. It's upsetting that a large hotel will not be willing to consider emergencies and would not credit/refund the $275.