Great location and cute decor and home theme. Booked this house for a bachelorette party for 16 people and there was plenty of space for us to lounge, sleep and socialize. 2 bathrooms is a bit of a struggle with that many guests but not a deal breaker.
However, there were a few deal breakers…About an hour after check-in the entire plumbing system gave out (not our fault) and we were unable to use the toilet and shower. This was extremely inconvenient seeing as how we had just traveled all morning and had dinner reservations that night. Called and spoke with our host, Valerie and she said she’d send someone over immediately. That person showed up 1.5 hours later. After assessing the situation, he said he needed to call a plumber. We told both him and Valerie that we had dinner reservations and would be out of the house when plumber arrived (we thought someone would tell him the code or meet him there) One of our guests had a later flight and arrived at the house to find the plumber standing outside waiting to be let in. After letting him in, my guest was told she could not leave the house until he was working due to company policy (She was trying to leave the house to meet us out) we called our host, Valerie to explain the situation and see if she or someone else could go to the house to deal with the situation since we felt it was not our responsibility. Valerie ended up hanging up on us after repeatedly asking us what it was we wanted her to do??? As a host, we felt she should’ve been at the house to handle this situation or send a property manager- not make her guests handle it.
End result- plumbing lines were completely clogged from past guests and had to be completely emptied. Even after the plumber fixed the problem the toilets and showers were still a bit iffy. I understand that Valerie did not cause this issue but it was extremely inconvenient to deal with on our first night. Also, upon our arrival both city garbage cans were completely full and we reached out to the host who said she would send someone over the next day to remove the garbage and no one ever showed.
And I know cockroaches are considered “normal” in Texas but there was a cockroach found in the main bathroom on Sunday which rubbed a lot of the guests the wrong way seeing as how we are not from Texas. Also- lots of flies in backyard near patio table even after we cleaned it upon arrival. Had to run to Walmart and buy a fly trap which caught over 30 flies in just a few hours. Pool vacuum was also very full and there were no directions on how to clean it or any directions on how to remove it. We had to swim around it all weekend and the pool became pretty dirty with leaves.
All in all, this Airbnb served its purpose for a large group and there was plenty of space and we all loved the initial vibe of the house but we were very turned off by the problems we encountered and the lack of communication and assistance. If you book with Valerie, I sincerely hope you do not run into ANY of the problems that we encountered.