The actual Airbnb is fine, but Sonder is the worst management company and I won’t be staying at any other Sonder properties after this trip.
First of all, they told me I couldn’t see the bathroom before arriving - they did not have any pictures somehow? How am I supposed to book a rental without seeing the full thing? So weird and they stopped responding to my messages about it before arriving.
Then they want you to download their own app to talk to them. Airbnb SPECIFICALLY says do not communicate outside their app for safety reasons, but Sonder kept saying I should download their app or text them via a number. When I texted their number, they asked for my name and confirmation code. Why would I give that out to a random number when we can talk thru the Airbnb app where all that info is stored?
They left a dirty diaper on the patio and didn’t clean it up for 2 days.
The shower had hair all over the walls when we arrived.
Their operating license listed in the Airbnb is expired for over a year.
I just cannot emphasize how bad their communication was the entire trip. I would be messaging someone about an issue and halfway through the convo, someone new would pop in and start the whole process over. It seems like their were automated messages just popping back. Seriously just stay at a different property managed by anyone else.