Do not expect anyone to help you if you have a problem. Stayed all week without and internet or TV. Was on the phone constantly with them saying they were going to make it right and they never did. Severely disappointed after weeks of staying without a problem. Other guest that were staying below us who were displaced by the hurricane in Louisiana had the same problem and they ended up leaving. They were told all the same things I was told but no one ever came out and fixed the issue. Go with someone else like Sonder. I really miss Stay Alfred they were the best before COVID shut them down I guess.