This is a bit long, but wanted to be accurate. If we could post pictures, I would.
When we walked in, we really wanted to like the location. Yes it was super clean and well organized. Up until check in, Dream communicated well.
The first night the full size bed frame, which is were I was sleeping (alone), broke in the middle of the night while I slept. The mattress literally fell to the floor.
I contacted Dream first thing in the morning, about 7am, they replied about 2 hours later stating that they would go and repair it that day. We would not be back until after 5pm and we let them know. Dream said not to worry. If this was done, I would not be writing this or giving negative feedback, as mistakes happen.
When we arrived back at 7:45pm, the bed had not been fixed. I messaged Dream, got a reply 2 hours later stating that their worker could not make it. So basically they had the entire day to follow up with their "worker" and they did not.
The resolution, another night sleeping on the floor. The room was barely big enough to set the mattress next to the broken frame.
The next morning we checked out and messaged Dream to let them know and asked if there was anything they would do to make the situation right, you know customer service. The answer "just leave the key on the counter".
We paid full price and one of us slept on the floor 1.5 nights, with the owner seeming to not care, just wanting to collect the money. We use Air BnB a lot, this is the worst experience we have had.
Regarding to the surrounding area, two blocks away another apartment complex was boarded up and tagged up with graffiti. 2-3 blocks in the other direction a lot of homeless people. The neighbors were very loud all night, which did not help when sleeping on the floor.