We rented the house for a low key girls weekend and loved it! The house was incredibly clean, the kitchen and bathrooms were well stocked, and the location was excellent. The couch and beds were so comfortable, and the individual ACs in the bedrooms prevented any thermostat wars. The recommendation book was an excellent touch!
The real bonus of our stay was Heather’s exemplary customer service. She went above and beyond to quickly communicate two potential issues, including a broken fridge which could not be fixed until after our stay. She was proactive, professional, and committed to finding a solution. We arrived to a cooler full of ice, wine/snacks/drinks, a handwritten card, and cash for a round of drinks. She also credited us a night so we could go out for dinner, as we couldn’t store perishables for meals. Her hospitality and responsiveness made a potentially difficult situation so much less stressful, which let us focus on our time together instead of managing logistics.
We loved our time at Mertyle House, our experience with Heather, and will absolutely be back!