On the day that we were supposed to fly out, our flight got canceled then rescheduled multiple times due to an ice storm. We contacted the host to try to cancel the trip, they pointed us to Airbnb. Airbnb came back to inform us that they could not convince the host to provide any refund other than the cleaning fees. So then we ended up going the next day. At this point, we lost a day of stay. When we arrived, there place didn’t have electricity when the outside temperature was hovering around freezing temp. We called the host but no one answered. They finally replied to our message on the app, again, telling us to contact Airbnb. We struggled for 4 hours being on multiple calls with Airbnb to get a replacement stay. The power outage most likely started the day before based on what we saw in the news. However, the host didn’t even bother to check to see if the place was habitable before our arrival. No sign of proactiveness in ensuring guest safety in face of an ice storm.