The house was staged very well. However, upon the check in process which was 4 pm. The cleaning staff was still there, the host failed to communicate that a deep clean would take until 5 pm. Especially after they said it would be ready before 4 pm. I had been driving all day with my dogs and when I arrived the house was not ready. The deep clean wasn’t exactly done as there were spiderwebs, mold in the shower, the bathroom vent fan had dust, and the cabinets under the kitchen sink had dried and crusted liquids on the doors. The next day, they said the dishwasher was broken and the handyman would be stopping by. They never gave me a time frame and as I was running errands there was movement and barking on the Furbo. I rushed back and it was the handyman that stated the host was supposed to tell me the time frame of when he’d be stopping by to fix the dishwasher. I called Dees and he said the “message had not been sent from his phone accidentally.” I let him know that made me feel uneasy and if he could please try to communicate when things like that would be happening. A few weeks went by and the hot water heater went out. I reached out on the app to let the host know as this is a huge inconvenience . We are healthcare workers and wash our uniforms in hot water, use hot water to wash dishes, and shower. An on call member responded and that was the last we heard of it. Nothing the next two days even after reaching out on the app again. They said he would be by to fix it and he never came. When we called Meghan, she was a bit snippy about the issue and stated that “the messages were not in the app”, even though they are. When the handyman finally came on 10/10 he said a new heater would be needed and a plumber has to come and place it. This issue had been going on since 10/7. And it took 4 days for the hot water to be fixed. This was something that could have been solved if communication between the host, on call service, and other staff was better. Overall it was a good stay with a few bumps in the road, the area is safe and quiet, and we love that it was pet friendly.