Will was quick to respond to my questions, easy to communicate with, very good follow up. I so appreciated the detailed instructions and pictures he sent prior to our stay. It covered any possible question I might have had about checking in, amenities, etc. The apartment is exactly as pictured - very clean, neat, good sized rooms, well appointed kitchen and convenient to UT. The unit is on the 3rd floor but well worth the walk up as the high, sloping cathedral ceiling made the place feel very spacious. The beds are so very comfortable, even the deep couch in the living room was comfortable to sleep on. So nice to have 2 bathrooms - love the rain shower head! The neighborhood felt very safe, bus conveniently stops in front of complex if we needed it. Having 2 parking slots available was a big plus as we ended up taking 2 cars down. Being an avid reader myself, I enjoyed seeing his eclectic book selection from Dr. Seuss to business topics. I ended up finishing a murder mystery and re-reading Sherlock Holmes. We would love to stay here again for future visits!