We did not enjoy our stay. First off, the host never sent us the passcode for the keyless entry. After calling the host, we were finally sent the information. Once inside, we thought the unit looked nice but there was a strange odor. There were half used food items in the kitchen cabinets including an open sauce packet in one of the kitchen drawers. We threw the open sauce away to avoid having any critters. The fridge shelves were dirty! There was a used towel in the bedroom basket that we ended up washing because there was only 1 towel left. Then we find out that the dryer isn’t working. There was hair in the bed, on the pillows and covers as well as on the tub floor. The closet light also doesn’t work which makes it useless since it’s so dark. As another review stated, the bed frame is not very stable and feels like it’ll break if both guest weigh more than 350lbs combined. The photos in the listing are not up to date with how the apartment looks now.
We reached out to the host with all our concerns and he replied that his cleaning lady was there the day prior, and that he would send the photos and videos we sent over to her. He never offered a solution to us for the lack of cleanliness. We ended up going to Walmart to buy our own disinfecting wipes, towels, wash clothes, and bedding!! We asked for a refund for the $150 cleaning fee since the apartment was not cleaned upon our arrival. We ended up getting Airbnb involved when the host stopped responding. We are so disappointed that our first time in Austin was tainted by our stay here. Save yourself the headache and find somewhere else to stay.