I will start with the good things- the location of this place is great in Austin. I think this is a prime location to stay at to have access to a bunch of different areas. Check-in was easy.
My main problem was the house cleanliness. This is a full time home which I didn’t believe I read when originally booking the non-refundable stay. I may have missed it but I don’t believe this information was included. When we arrived there were crumbs and some sticky spots on the counters. When I communicated this I was told it was from the cleaning solution which is just not true. There were snacks left out and the floors had crumbs and dust and did not appear at the minimum vacuumed. The bathroom had children’s toys in the tub and overall there were just a very large amount of personal items left out. Again, for a lived in home this makes sense, but this was not the expectation I had from the pictures which do not show these items. I will credit that the cleaning fee was returned after some discussion.
My other problem is the bed situation. This booking says 5 beds. One is the bed in the guest room which was fine. One is a twin bunk bed which cannot have adults which I didn’t initially know. One is the child’s bed which was depicted in pictures. But the second double bed is the trundle underneath the kids bed, which you do not have access too. It is really difficult to pull it out and use on the carpet. And the last bed is the “luxury air mattress” I was told. We only had 4 people and we were able to make this all work, but I think all of the “beds” need to be shown in the pictures and usable to count as beds listed on the booking.