SDO! NOT! STAY! HERE! INFESTED WITH BUGS! This was the ABSOLUTE worst airbnb experience I've ever had. To start it off our stay was originally scheduled for February of 21 when the large ice storm that affected much of the southern US hit. We reached out asking to reschedule after our area had received so much snowfall that we physically couldn't get our cars out of our homes. The host informed us that this was not an option and there was nothing he could do. Then just a few days before our stay he reached out saying that the plumbing at the stay was out due to the storm so we would need to reschedule. So, we were expected to be flexible and understanding of his situation after he was neither in our situation. We rescheduled and initially upon showing up things seemed to be okay... for the first five minutes. The pictures you see on the website are extremely misleading. Upon arriving the house is tucked behind a shack...literally ready to fall down. The whole thing is dirty and run down, one of the bathroom doors is only secured with a rubber band, and there was a lamp on the wall hanging by a thread that fell off the moment we touched it to make sure it was secure. There is a dog out back that barks all night every night and multiple nights in a row we heard gunshots just down the street. Then on our second morning shortly after waking up we walked into one of the bathrooms to find a SWARM of TERMITES flying around and a huge dead roach under the bed. We immediately tried to message and call the host several times with no response. We then received a call from someone else saying they were with a realty company so we explained to them the issue and they said that someone would be coming right out. We had plans for the day and no longer felt comfortable being in the home so we went about our day. We got back hours later to find that no one had in fact been out and the termites were still in the home. We then called the host back with still no direct answer. The same realty company called back saying that since it was a Sunday no one would be able to come until the next day. They genuinely had no issue allowing their guests to stay in a termite infested home for a full day. We then reached out to airbnb themselves to hopefully get some help which didn't go any better. After a phone call with an airbnb representative explaining the situation they said to give them 15 minutes and they would set up hotel accommodations. 30 minutes later I still hadn't heard anything so I called back and all I was told was that I would get a call back soon. Well a few hours and another call to airbnb later with the same " We're so sorry to hear about your experience, a " SUPPORT AMBASSADOR" will be reaching out to you shortly". What a joke!
No one reached out whatsoever, least of a SUPPORT AMBASSADOR! Apparently, airbnb also deemed it acceptable to leave us in the bug infested home for the night. It's shocking that a company the size of airbnb has no contingency plan for true emergencies. So, you're on your own folks if you are ever in need. We ended our trip a day early, but the whole experience made us miserable and completely destroyed our trip. We did get a full refund, which was the least they could do after the fact. I can not stress enough how strongly I would advise someone against staying here, it was an absolute waste of a trip.