Melissa was so accommodating after our flights were delayed and we got in much later than expected. She was super easy to communicate with and so nice! As for the cottage, it was the perfect place for us in Austin. It was adorable and had everything we needed, was very clean, and was in a great location. We used B-cycle (bike rental stations) to get around and the guesthouse is within walking distance to many stations. It is also walking distance to a fun part of town. The bed was very comfortable. The only drawback is that there was construction going on during our stay that could possibly wake a light sleeper in the morning. Not a huge issue for us though, plus, the rate was discounted as Melissa mentions in the description due to the construction. I would definitely come back to Melissa's urban cottage!