Claudia's place is clean, convenient and a nice place to stay when exploring Austin. While we did not meet Claudia, her son Nick was very friendly and helpful.
Unfortunately, when we arrived at the apartment to check in, no one answered the door to let us in (we were told her son would be checking us in). We could not get a hold of Claudia by phone or message and we were stranded outside with our luggage for a while (at 11:45pm). She did not acknowledge or apologize for being unavailable and the whole check-in situation made for an uncomfortable stay.
I feel like this was probably an isolated incident but I think communication could be improved in the future to avoid situations like that.