Our stay was from June 2-5 2022. Our total was $7447.37 total for those nights. Paying that much, you would expect everything to be top notch and in perfect working order. Unfortunately, this was not the case.
It began Thursday Night. The back house water did not work properly and we were not told of the “safety” measures we had to do to get it operational. This caused all the guest in the back house to shower in the cold. Once we all get settled Thursday night, we all hung out in the main house and noticed it was getting a bit warm. We tried to turn on the giant living room fan, but it was not operational again. We the tried to turn the AC down but unfortunately it was not working AGAIN…shocking right..? I know. We reached out again and was notified someone will be there “soon” to do some maintenance on the AC. Keep in mind the forecast for the dates listed were in the mid 90s-100s. We were now not comfortable all night and eventually everyone had to migrate to the back house to feel the AC and comfortable. Eventually someone came out the following day to “check” on the AC issue. Once a tech came out and fixed downstair….WHAT another issue…now i’m not surprised anymore. The main house upstairs AC stops working. Bummer…We then call AGAIN…and had someone come out to fix it…long story short, that issue was never resolved. Shortly after, the downstairs AC started having issues again..it got as hot as 83 degrees inside the main cabin area.
The next issue we had was the internet. The back house Wifi did not work. We informed then Thursday and told someone will come at 10AM Friday…okay no problem. They didn’t show up til 2PM Friday.
We then wanted to clean some of the dishes, cause we are responsible adults. We open the dishwasher…theres mold growing on the inside…We notified the host on AirBnB again. We were told to run the dishwasher. Well what a shocker…!!! Its non operational. That issue was never resolved. Let me keep the rest of the other issues short cause if it was the long version, I could be a NY times best novel:
*Dead roaches in the back house
*Not enough towels for all guest (we went to target to buy our own cause were were embarrassed to call the host for the 50th time.
*Not enough blankets for all the guest
*Shower in the attic was non operational.
*Broken door handles/locks on some doors
*The freezer kept beeping and didn’t stop until someone pressed confirm
*The TV kept issuing a warning that the refrigerator was opened but it wasn’t.
*Wasp nest out by the door. (Highway to the dangerzone theme song begins)
*The jacuzzi not working in the master bedroom.
In short, our main complaint is this…We pay an extremely high amount for lodging that should have NO issues. Why are we even having these issues to begin with? If this was the case, I could have just rented out a bunch of hotel rooms for all of us and have no issues. We expected 10/10 experience but we ended up getting the Ronald McDonald experience. Don’t get me wrong, Dustin was a nice guy, but being nice doesn’t fix the issues in the house. If it did, everyone would be rich. This could even maybe be a health liability for AirBnB. And now I have to write this long message and take time out of my day to get a fair refund back.BTW they decline my refund because they didn't think they were at fault when their ac unit doesn't work in the summertime in texas what a joke right also you need to reset the breaker every time to shower is another joke
might as well just live on 6th street with the homeless