Arrived to find a toilet seat covered with urine; also experienced one live cockroach and five live spiders, on kitchen floor. Dishwasher comes lose from kitchen counter when you open it. Main shower knob broken and unreliable. Neighborhood was sufficiently "uncertain," such that our daughter would not let us take the grandchildren for a walk during the day. Vince was responsive by text but never stopped by, and the exterminator arrived five days after we reported the cockroach and spiders.