We arrived to Austin past check in time, around 4ish. When my wife had opened the door to the apartment we noticed that the apartment had not been cleaned from the night before. We noticed the bed was not made, used/ wet towels on the bathroom floor as well a used tooth brush on the bathroom sink.
Thinking there may have been a mistake with the reservations, my wife and I waited in the car. My wife then called Jake several times--- no answer and no call back. Then we also messaged him through airbnb and still no answer at all!
Finally, my wife decided to go the the apartment next to where we were staying and rang the doorbell asking if they happen to know either Jake or Zoe. Luckily, Zoe happened to stay there, and we informed her that the apartment has not yet been clean. She apologized several times, stating that her uncle Jake was suppose to clean that apartment, since she was busy cleaning 3 other airbnbs. She had asked us to come back within a couple hours and that she would have the apartment cleaned. So we ended up going to a park nearby with our pups.
Finally, when we got back to the apartment, it was cleaned! Despite the unclean apartment and no contact with the owner, Jake, we would stay here again. The apartment looked exactly like the pictures. They provides sweet touches, as in drinks and a few snacks. And if there are people renting the room above you can definitely hear their footsteps.