TL:DR - check-in delayed, room reeked of smoke, found a used cocaine/heroin pipe in the room, offered a new room but management threatened to take the room when we weren't able to move when they wanted us to. told the manager would call, never did. they gave us $100 off which feels insulting for all the chaos we dealt with.
long story: we requested an early check-in as we were traveling with children. never heard back from the contact. once we arrived we were told several different stories about when we would be able to check-in (prior guest didn't leave, prior guest left his stuff, room had been destroyed). after waiting 4 hours, we were given room reeking of cigarette smoke (though it was suppose to be non-smoking) and the floor was so sticky your shoes stuck to it. people in charge told us we would have to wait until the next day to move rooms. we did our best to settle in. next morning we were told housekeeping would start cleaning our new room right at 11am. by 1pm we still hadn't heard anything so we went site-seeing. got a call at 3pm telling us we needed to return as soon as possible to move rooms. when we said we weren't able to get back right away, management said we would lose the room if we weren't back by 4pm. we rushed back and the management team basically ignored us as we struggled to relocate our stuff and our kids. new room wouldn't unlock because despite being told we needed to hurry, they hadn't set up the new lock. found a used cocaine pipe under the couch and empty whippets when we left the first room. new room was clean but the first two days of stress ruined the overall experience. we were told the manager would call to address the experience but they never did. the property doesn't seem well managed as the cleaning team missed a straight pipe and other drug items in the room and several guests were smoking around the property. also in the room they only give you one tide pod and one dishwasher pod so you can't really use the washer/dryer and dishwasher. they offered us $100 off but that hardly feels worth the stress. management just didn't seem to care. rooms are beautiful and location is nice but the people in charge leave a sour taste. not a bad option, just hope nothing goes wrong.