The house itself was lovely and exactly as described. There were 3 of us attending a near by training, so it worked well. My ratings reflect my experience with Vacasa. Registration was easy as was changing the day. We hoped to get in early (at 2 or 3, rather than 4 or at least be where we might leave our luggage.) No help from them. We got no information about the area at all...places to go, restaurants etc. I could have managed that, but my biggest complaint is as follows: I left my sweater/jacket in the closet (a very special one) called 1 hour 7:00AM) after I left the house from the airport and paid them $30 to get someone to go to the house and 2 days later they have not gone to the house. I will never use a Vacasa property again.