The hosts and Kasa team are great, super responsive! Unfortunately when we arrived to our Airbnb it wasn't cleaned but this does not seem like a common occurance with Kasa. Because of this, we didn't get to stay at the place and opted for an alternative but the place was as described outside of the cleanliness. Again, Kasa was very helpful and responsive with our issues and I'm thankful for the help they were able to provide.