I've had a few Airbnb experiences, but this was by far the most complicated. Overall I was a bit disappointed with this listing.

I booked this listing for myself and three colleagues as we were attending a professional conference in Austin. When we arrived to check in our listing was unavailable because of some plumbing issues. The host offered to move us to another listing in the building that had one less bed, so one of my colleagues slept on an air mattress while we waited for our original listing. The host was helpful and offered us free snacks and prosecco.

The next day we moved to our original listing but when we came back to grab lunch between sessions of our conference, we were greeted by a sink full of sewage. We had to move to another listing. The host offered to move us to their best and most expensive listing, but as we were just using the place for sleeping we expressed our wish to be compensated for the very real inconvenience of dealing with all of this moving and the plumbing issues rather than having an indoor pool and other amenities that we wouldn't have time to use.

The host wasn't interested in giving us a substantial refund. In the end my colleagues and I had a roof over our heads for all six nights of our listing. In fact we stayed in three different apartments. We were refunded some, which was apparently something the host usually doesn't do at all. So I guess that was better than nothing.

I was also pretty uncomfortable that the host wanted to contact me outside of Airbnb and have me sign another agreement outside of Airbnb. I only got word of this second agreement that needed to be signed a few days before our trip. At that point it was too late to book anything else.

In the end the host was pretty reasonable and gave us a lot of snacks and several places to stay. Everyone stayed very calm and they were helpful while refusing to refund us the amount that we thought was fair. I understand the host was in a difficult position because of maintenance issues, but I wish my colleagues and I wouldn't have had to be in that position as well and without adequate compensation.