The a/c was out the first night in my individual suite, but the staff was very prompt with replying to messages, and I was able to stay in another room for the remainder of my stay with working a/c. My tag was picked up from my bed bunk the first night; due to being at a conference during the day that went late into the evening, I had some difficulty with obtaining a new bed tag for my bunk, but I didn't mind. I would stay here again and would recommend it to others.