I think we had a bit of bad luck / good luck with our stay at Kasa. The location was great, just what I wanted--right downtown so we felt like we could easily walk anywhere. We also got an early check in which was very helpful since we had a morning flight, and we even had 2 bathrooms which I wasn't expecting! The pool was beautiful and never crowded.
However, I think the fact that their management is clearly not on site, and maybe even in a different state is what makes me give it a less than stellar rating. We didn't have a parking pass on arrival, so I felt like we were stuck (parking in the garage was around $40 a day). Kasa did offer to pay for the parking, but it took almost 24 hours for them to deliver the missing parking pass to our room. Secondly, one of the ceiling fans was smoking (possibly on fire??) when we were going to bed that night. We did not use the fan, but I did not rest easy that night. They said they were coming to fix it but I don't know if they ever did because they didn't tell me.