Miles canceled our stay on the day we were to arrive in Austin. He was very professional about everything, and booked us in a very posh hotel in the Rainey street district. It wasn't exactly the Austin experience we were wanting to have, and we were really looking forward to staying in the airstream in SoCo, so we were a bit disappointed. But the check-in was easy, and the hotel was quite nice. The area was decent, with many bars and restaurants close by. Miles was easy to communicate with and professional about the cancellation, and offered to let us stay free of charge another time.