Our group unfortunately felt dissatisfied with our stay primarily due to a late check-in and delayed, rushed cleaning service. Prior to our trip, the hosts had approved an early check-in for an additional $50 fee, but on the morning of our arrival, we were informed they could not honor that early check-in. This was already an inconvenience but we ultimately were okay with this. When we later arrived to check in ~1 hour after the normal check-in time (or 3 hours after our previously arranged early check-in time), the house was still in disarray and the cleaning service had not yet arrived. When the cleaners ultimately arrived, they did a rushed job, leaving behind areas of the house that were still not completely cleaned. We lost a significant portion of our day solely due to this, and it made us feeling uncomfortable for the remainder of our stay not knowing what else had not been fully cleaned.
Although the hosts did apologize and offered us a small payment for our troubles, we felt it was not enough. It is still unclear to us what happened that day, but it seemed like miscommunication between the hosts and the cleaners throughout the entire day, as they were never clear when the cleaners were coming at all and only knew what was going on through messages with our group. It was also a bit confusing as there were multiple hosts messaging us about our reservation and none seemed to take ownership for the check-in/cleaning service. This was in stark contrast to experiences we have had in the past with other Airbnbs.
Overall, we still had a great time in Austin but our Airbnb experience could have been better.