This was the worst Airbnb experience I’ve ever had. I’d highly discourage anyone from staying here because of unsanitary conditions and a very rude host/property manager.
They were uncommunicative prior to arrival. I showed up at the home at check in and found that it quite obviously hadn’t been cleaned from the previous guest. When I called the property manager to let him know, he informed me my check in wasn’t for another 15 minutes (instead of any sort of apology or expression of regret). What then transpired was just unacceptable. It involved a 2+ hour delay from checkin, waiting for cleaners to show up. At one point, the PM tried to convince me that a 20-30 minute cleaning for an apartment could be considered an adequate job (when I communicated I had a schedule to stick to). This cavalier attitude towards hygiene and cleanliness during a pandemic is very alarming.
I saw the host had another listing in the same unit and asked if I could go there. They said no. However, it was available to instant book on the app. Presumably, they didn’t want to offer it to me because it was a more expensive unit. Instead, they told me there was a Starbucks up the street where I could hang out while they cleaned the apartment hours after checkin. By the way, check in was at 4 - which is already a late check in. When I finally got to check in, I came back to find the front door unsecured even though I had communicated that I left my
bags there. The property manager then tried to lie and say there were still cleaners on the premise and that’s why the door was unlocked. There was no one in sight.
Then, the host refused to refund me anything for my terrible experience (which included wifi not working the entire time i was there) and instead tried to pressure me to leave early (although, he did use smiley faces when he reminded me I was welcome to leave). I had to go through Airbnb to get a refund. By the way, Airbnb saw me evidence and sided with me.
Cleaning miscommunication is one thing. The lack of empathy or remorse from the host is just unacceptable. Don’t stay here. The neighborhood has nothing to offer as well. I would give it 0 stars if i could.