There was a mixup when we first arrived. The apartment was not cleaned. We notified Sydney right away. We were told that there was a mixup with the cleaners schedule and she would send someone right away. It took the cleaner a couple of hours to arrive due to traffic. It was a inconvenience but ultimately the apartment was cleaned. Otherwise we did not have any issues. Nice apartment that is safe. Good location with everything that you need inside the apartment to have a great stay.