Communication was top notch. We paid for an early check-in, and used the entry code to access the property with no problems. We had a group of 7 and had enough space to spread out throughout the home. It seems as though issues mentioned in previous reviews have been addressed. The pullout couch works great! All the doors latched properly. And plenty of supplies like towels, soap, shampoo etc were provided. The kitchen is fully stocked with everything we needed. And the location is as good as it gets. Overall a very well run vacation rental. We were very happy we booked this place and would recommend to anyone coming to Austin.