Pre check-in communication was excellent. The door has an electronic locking system, so no key was required. The GIANT HD tv was AMAZING. For our stay, the bed was across from the tv while the sofa was next to the kitchenette, so we were able to watch from bed. The bed was fantastically comfortable, the perfect firmness without being a rock. The shower is gorgeous and has endless hot water, but be aware the water pressure is very British. There was a binder with notes, rules, and suggestions that was quite helpful so we only had a couple of questions, which Daniel answered promptly. The area may seem dicey if you're not familiar with Austin but it is completely safe and being gentrified into 6-figure homes. It is conveniently located, too. A note if you are traveling gluten free: VIA 313 has the best gluten free deep dish pizza we've ever had. Also the cinnamon rolls at Wild Wood Bakehouse (a 100% gf restaurant) are heavenly.