We are extremely disappointed with both Airbnb and susana. The place was dirty with used Q-tips and dust on floor. As soon as we entered the apartment, my children smelled bad odor. Once we started heating on, we started getting strong burnt smell. I communicated this to both Airbnb and Susana immediately with pictures. Susana indicated she would send cleaners the next day. How does that help when we had to sleep through night and also we were SCARED of burnt smell from.heating. We had no idea what was wrong. We locked the place and abandoned this Airbnb and checked into hotel and had to book two rooms for two nights as we are 5 people I will send Airbnb my hotel.receipts from Hilton Garden that is a mile away from.this apartment. Neither Airbnb nor Susana are giving any money back for this horrible experience. I communicated promptly to both with evidence. Airbnb rep indicated they were still.investigating and will come.back to me. I am VERY angry and disappointed. I will take action