WHAT AN AMAZING HOST!!! I unfortunately didn’t get the pleasure of staying with Karyn. My friend, son, and I (plus two dogs) were under a mandatory evacuation for our city due to a hurricane coming THAT night. we found a different location to stay, and somehow there was a glitch with Airbnb’s app. somehow it booked us for two different stays on the same night! After reaching out to Airbnb customer support COUNTLESS times, along with Karyn, trying to get a refund. Airbnb failed to do their part as a company and refund my money. Karyn went over and BEYOND to make sure this matter was handled. And I can’t thank her enough. Sadly she had to refund the money herself.... which she should not have had to do. I am happy to see kindness among strangers. And quite disappointed with this company that promotes such great values.