The lock didn't work so Veronica had her mother n law who lives next door let us in until her husband could get there, but he couldn't fix the key pad so we used the key that was left behind by the cleaning person. No big deal. The only thing I really didn't like were the commode in both bathrooms, they were so low. For tall people it is just really low in the middle of the night. Overall, the house is great, location is great and Veronica was on top of the issue we had and her husband found a solution for us. If I'm in Austin again, and I will be soon, I will probably try to get this house again.