Communication was great. Check in. And out was easy. Limited kitchen utensils. Could use another hot pad or two as well as kitchen towels. Beds were comfortable but lacked a mattress pad. Bedrooms were as presented but no where to off load clothing. A great addition would be suitcase valets for the rooms not offering a dresser or closet space. Also lacking lamps in a few bedrooms. Nice to have shower soap shampoo and conditioner as well as hand soap available.