This property overall didn't meet certain basic cleanliness standards, especially those for a Plus property nor the 5-step enhanced cleaning process that hosts have committed to during this pandemic. We have photos of some of the items and areas of concern, but there is not a mechanism to share those on AirBnB.
While most essential areas like the bed, the bathroom sink, the toilet and the shower were clean, it seemed like no real attention had been paid to preparing other areas for guests. Some of the kitchen area basics like the sink were fine, but it was in need of a thorough cleaning. Utensils were stored in a filthy container; the kettle (with old water still in it) and other cookware dirty; and glasses, bowls, and plates spotted or dusty. (Laura did make an attempt to replace some of these items when brought to her attention). Additionally, under the bed needed better cleaning, windows washed, and the front patio area a good sweeping. The bathroom cabinet was pretty full with random opened toiletries and had little room for guest toiletries, and the shelves were unclean. Several cobwebs throughout. Trashcans were unlined, although the owner did give a heads up on that oversight.
The back alley entry needs repair or improvement as well as a light, for ease of access and safety. Guests with visual or mobile impairments may want to verify access with the host.
I have relayed the concerns to Laura, who promptly responded and said she takes the issue seriously and immediately offered and issued me a $100 refund from our approximately $375 bill, which I appreciated as well as her attention and receiving my comments. However, after further consideration and upon reviewing the 5-step enhanced cleaning process hosts agree to, as well as the AirBnB cleaning guidelines and checklist for guests, and in being an AirBnB Plus property, I am still upset and disappointed by this experience that I had booked for my parents. I hope the issue is addressed for the health and safety of future guests and for quality assuredness.
The above said, the cottage is lovely. The interior of the cottage has two of its four walls window-covered, so the tastefully designed room is bright and sunny during the day, especially in the morning hours. The room was quiet and peaceful, and nicely warm on cold nights. At night, the room was on the dark side, and upon request Laura graciously provided two lamps.