I pretty much lost all of my work as a freelancer due to Covid, but saved up as much as I could to try and do something special for my girlfriends birthday and got us an Airbnb for the weekend in Austin, a city she's always wanted to visit. Unfortunately, this was the worst place we could've stayed and we were forced to evacuate and book a hotel room on the second day after 20+ people came knocking on our front door, blasting music and stomping through the building all not wearing masks or following any sort of COVID precautions. The walls are paper thin, the bedroom is musty, the furniture didn't match the description and the bathroom felt like a dorm room stall.
We immediately tried calling our host and after multiple attempts we were unable to reach her. We then texted her and didn't hear anything back for 2+hours all the while the people above us stomped around and turned up their music. People were peering into our windows and ringing our doorbell so we answered to see what was going on and immediately saw that nobody was wearing masks and people were grouped together bringing up drinks and party supplies. We had to go. We then booked a hotel room for our last two nights. After we checked into the hotel, we finally received correspondence from our host.
For the price, we expected so much more from this experience. We paid nearly $600 for a place that we couldn't even stay at and to top it off our host refused to issue us a refund for this horrible experience. We contacted Airbnb and they were entirely unhelpful. They apparently spoke to our host as well and she declined a refund for the second time claiming that she had handled the situation with the other unit in the building.
It says on our hosts profile that she is a "Super Host" but I can attest that she was definitely not super.