Our home is just a few miles from John's place. Our a/c went and we need a place last minute that evening. I messaged John and explained our situation. He responded quickly and was super accommodating. I travel a lot and am well prepared with check in details and such. Not this time. I didn't have the what I needed to check in smoothly. I reached out to John for help a couple of times. Again, he responded quickly. He was helpful and patient. John's place is super clean and a good value.