This was our first time using Air BnB, so we weren't sure what to expect. I can tell you, if every experience is like the one we had in Austin, we will be using Air BnB from now on! The apartment was adorable and looked just like the pictures. It's in a great neighborhood. Kristen was very quick with her replies, and even gave lots of great suggestions for things to do. There was a very minor mix-up, but Kristen corrected it immediately and was so sweet and helpful. We are thankful for this experience!