Sevin was responsive and offered a full refund when the apartment flooded but afterward rushed me out of the place onto the street with my cat. I told him I was getting out as quickly as I could given the scenario, (being this put out due to lack of maintenance,) and he became very aggressive to the point where he began shouting that I shouldn't say that.
No matter how cute you decorate a place or how responsive you are, not caring about how a malfunction in the hardware of the apartment put a client out onto the street with all their luggage, a cat and no car is cold... and shouting at a woman, (who just cleaned up your place from being flooded,) that you're sending people to come kick her out while she's still undressed from trying to use the bathtub in the first place and trying to find a new place to go and get together the money to afford that new place since most of her money is still in escrow with airbnb for the next 3-5 business days from the whole mess... isn't a great look.