Juliana is very responsive and communicative. She was also flexible, which we appreciated a lot. The house is renovated recently, so everything is new. But that also means there are hiccups.
It doesn’t have many of the amenities that is listed. There was no kettle or a coffee maker. Juliana was great about this and immediately sent stuff over. But still many listed things are missing, such as a microwave, coffee mugs, salt&pepper, oil etc.
There were dirty dishes in the dishwasher that we had to wash because there were no other plates. There was a wet comforter left in the washer/dryer. (And there was a comforter missing from one of the rooms.) there were dirty-looking sheets left at the bottom of a closet. Also, the house still smelled from the construction.
I am sure all of these problems would be eventually resolved, as Juliana is very responsive to request. Then this would be a five-star house. Alas our stay wasn’t.