Let me first say that we chose this place due to all of the great reviews about cleanliness and communication. When we arrived the trash was piled up coming out of the trash bins and on the ground as if it had not been disposed of in weeks.
We were given an alarm code to use after being advised that the alarm was set. Upon entering the home we found that the alarm was not set and it was still dirty in each and every room and bathroom from the previous guests. There were towels all over the floors as well as the beds were still tossed and unmade with dirty linens from the previous guests. There were dishes in the sink, trash in the trash cans and also personal items still there from the previous occupants. The sectional had a broken frame, stools were missing from the kitchen table, secondary bedroom door was off thr track. master bedroom door hinge was off with screws on the floor....luckily we did not have small children with us. Also, a majority of the lights were out on the patio light strands. We tried to reach Kade several times but he did not reply. Someone (Alex) else finally replied and she tried to help and also advised that this was not her property. She was eventually able to get someone there to clean the house. There were also no wash cloths there and we did not get them until day 2 about 9pm or so. I sent a message saying that we were being ignored and Kade eventually sent 2 messages about towels and I never heard from him again.
Kade never did follow up to see if things were good after all of the issues that we had the first two days. Nor did he ever follow up during or after the trip with an apology.
This location does have a lot of road noise as it is by a overpass/highway, a train runs near a few times a day as well as quite a bit of airplane traffic. Therefore, if you are looking for a quiet stay this is not the place for you.
I did request a refund of part of my money when I returned home and Kade did advise that he would get the refund processed the same day that he replied. After several days went by there was no refund.
I did try to contact him again about the refund and again, no reply. I ended up having to contact the Resolution Center through Airbnb to communicate with Kade on my behalf.
The Resolution Center was very prompt and they did get my refund in a very timely manner.
This was the most horrible home rental that my family and I have ever experienced. It put a bad taste in our mouth from the very beginning of the trip and it was hard to enjoy ourselves for the time there. We were so glad to get back home!
We usually rent homes through VRBO and have had no issues. I will try Airbnb again as I will not let this stay spoil it for this company. The Airbnb staff that assisted me was great.
*** Something to note- if you experience a problem with your property when renting with airbnb please contact airbnb immediately (within 24 hours) as you could be do a full refund. We did not know this so we were constantly trying to make contact with the host (Kade)...thinking that he was our only resort. Not the case!