We were very disappointed by our stay at this house due to the unsanitary conditions along with the unprofessional and inconsiderate response from the hosts to mend our problem.
Upon immediate arrival to the house, we noticed 3 cockroaches in the common living areas. We were hoping that was just a fluke and would not be an issue, but we continued to notice more and by the end of the weekend, counted almost 20 COCKRAOCHES total. And these were not small cockroaches. They were big disgusting roaches and we found them alive, dead, and half dead in the common areas, bedrooms, downstairs bathroom, and 1 unfortunate member of our party woke up with them IN HIS BED 2 nights in a row. Absolutely disgusting.
But maybe worse was our host’s response. Now you would think as disgusting and completely unsanitary as this situation is, that we would get an apologetic and urgent response to resolve this issue but this was not our experience. As soon as we realized this cockroach issue was as serious as it was, we contacted the host and they sent someone out the first day to spray the bugs. That night we noticed there were still roaches but most of them were dead or mostly dead. However the next day the problem continued with even more roaches and so we contacted our host again, and this time they did not send anyone but instead made several excuses that did not make any sense as to why they didn’t send maintenance to remedy this issue. We continued to try to reach out and quickly realized they were not really trying to help solve this urgent issue for us. Instead they consistently were gaslighting us on the phone. The host told us on the phone that “they couldn’t send someone in the unit when we were there” after we told them we would be gone most of the day and they already sent someone the day prior. The host also said that they couldn’t spray bug spray since we had our own stuff in there, but that was literally what they did the day prior so again it made no sense it all. It was very clear that excuses were just being made and they were not really interested in solving this situation and kept talking in circles. This really put a huge damper on our whole weekend where most of us travelled from all corners of the country to try to enjoy a vacation together. And much of the entire weekend was spent worrying about cockroaches in all the rooms and in some beds, and then worrying about trying to remedy the issue ourselves since the hosts did not remedy it for us. Furthermore we have to worry about possibly taking these nasty bugs home with us and causing further infestation.

Because of our negative experience with their poor communication and response to our problem, we were forced to finally take up the problem with AirBnb and got a partial refund (though we arguably should have had a full refund due to how bad the situation was). How can you charge someone to stay in a house completely overrun by giant cockroaches sleeping in your bed?!?!

While the house itself is pretty nice and has a nice backyard, an INFESTATION OF ROACHES BEING UNADDRESSED is a serious dealbreaker. Also, the game room with 4 beds in it is a converted garage, NOT a bedroom, which is where the cockroaches appeared most frequently. They really need to fully and seriously resolve this issue before letting anyone back into that house.