Joanna was prompt and easy to communicate with. She facilitated an early check-in for us as we were going to a funeral that afternoon. The Airbnb was spotlessly clean and great for our two kids (1 and 5) - very child friendly, with a great closet to put the pack n play in for the little one (IYKYK). Note that we brought our own pack n play from home. Overall 5 stars and would definitely stay there again.