The place is nice, very clean and great location. However, my customer service experience with Sonder was a nightmare. Very impersonal. They are soley there for money and nothing else. BOTS running the show when you try to reach anyone. Needed early check in and was denied due to cleaning. However, cleaning crew finished way ahead of time and it was a nightmare trying to request early check in even though we were standing behind the door to an empty and available place. The door code would not work. After being on hold for 25 minutes, finally got through with someone, and the SECOND i paid the $27 early check in fee, the door code miraculously worked. Like i said, very impersonal, money oriented business. Will not be using them again.