Kristen is very kind and provided clear and detailed instructions well ahead if my visit that made check-in a breeze. The apartment is older but a cute set-up. I had a couple of concerns about the cleanliness of the unit, which I brought to her attention right away. She responded promptly and was very apologetic. My stay was during the week and as it turns out there is trash pick up right below the window next to the bed. The truck and collection was pretty loud on Wed and Thurs morning - something to be aware of if you plan to sleep in!