Valerie was super easy to reach and communicate with. It is a beautiful home with a great view. Pictures definitely do justice for that part. I just wish the description of the house gave me a better lay out because the birthday girl slept in the room with bunk beds on the 2nd floor and had to go in other peoples room to shower or go downstairs to go to the bathroom. Small minor inconvenience but no big deal when you know! Lots of stairs, but so worth it!