Alisha was very responsive and attentive. her location is near UT, very close to where students would normally stay, but it was christmas, so it was very quiet. we arrived and didn't know where to park but she responded quickly. it was a very cold weekend, so we experienced some heat and water issues, but they were all attended to in a very quick and professional manner. she brought us two floor heaters, had a tech come out and evaluate the hvac system, she was great. the place was clean and exactly as described. overall, we enjoyed our time and the location and would suggest this location to everyone.