This was my first and last experience with Airbnb. My stay could have been so much better if the host would’ve taken responsibility for issues that occurred instead of blaming the guest and threatening to falsely charge guests frivolously if she gets offended by guests feedback.
Basically, she allowed me to book a property that was listed as newly renovated over a month prior to my 2 week visit to Austin for surgery. The day of arrival, I had an issue with the keyless lock. After waiting for hours, Shelli notified me that the neighbor had access to a key, to use that key and return it. She accused me of breaking the keypad that just went blank after trying to enter enter the code. She even suggested that we use the spare key in case there are keypad issues but the keypad should be fully charged but will reset. On my day of arrival, Shelli notified me of maintenance that the property needed that she had known about weeks before my arrival that couldn’t be completed. Shelli took offense to me stating that it would have been fair if I had been forewarned to allow me to find another place weeks ago instead of my finding out the day of arrival, the day before my major surgery. Also, if it was imperative for the work to be done, I should get some sort of discount for my inconvenience during my recovery. Shelli said that she would reschedule the work and then took the approach to continuing insisting that I take the night to find another place to stay. That was impossible since I had surgery at 6am the next morning. She even continued to message me about the lock and vacating the day of my surgery. I told Shelli that since I was in already in Austin and was recovering from surgery, the place was adorable, I will be staying. Things started to look up until a heavy rain on 5/28/21. It rained no more than 20 minutes before water started to enter the home from the garage. I contacted Shelli and she said she couldn’t call me but to send pictures. Shelli proceeded to blame me for booking the place and not allowing her to perform the maintenance on the garage. She decided to canceled the maintenance instead of proceeding with it to avoid giving me a discount. My guest and I were rudely asked to vacate the next day while I was still recovering from my surgery. We cleaned up the water and left the place how we found it and were out before the 10am check out time. I informed Shelli that we were gone and that I expected a refund for the 3 days that I had paid for. My guest and I had to finish our stay at a more expensive hotel. Shelli sent me a message hours later that the security cameras showed that the Lyft driver who picked me up accidentally ran over a strip of the grass and that is considered abuse of property. I have yet to receive my money back for the 3 days after I vacated the property.
Airbnb is stating that they haven’t received a response regarding my refund either.
This same property host has had the same type of poor review in which it turns into a money grab from different guests. It has to be the host. This is ridiculously bad business!