The location, pool etc was amazing, I couldn’t have asked for a better spot. HOWEVER I think this unit is super poorly managed. I too had a pretty poor check-in experience. I had to wait 20 min to get the key, and after flying 6 hours walked into a trashed room.. wasn’t cleaned from the prior tenant. I just can’t believe they made me wait and didn’t even check the room. I had to leave for a work event so tucked my things in a closet while they sent someone over to clean. I think it took a little over an hour to get someone to actually get there and then was contacted at 9:30pm that my room was finally ready which was pretty disappointing, also all my towels were left in the dryer, so didn’t have any towels when I got out of the shower. We only were allowed 1 key and reminded several times we can’t lose it or it was $200 to replace it. Also there’s a few things in the room that were just careless, the toilet seat doesn’t fit, the rack fell off the wall etc. I also just wish they left a note, or free water, gift card etc for the poor checkin experience but nothing. The location, pool and building 100% saved this place from a 0 star review. Everyone in the building was super nice, gorgeous view from the roof, and 1 block from Rainey st.