I was very excited to check in to my first air bnb, the place looked great in pictures. Now had they actually put me in the apartment that I paid for that would have been great. The day of check in Michael the property manager texted me to give me new check in information, different apartment number and whatnot, stating that the information that was sent to me on air bnb was incorrect. I didn't think anything of it and just assumed they sent the wrong information. When I walked into the new apartment information I noticed immediately that it was a completely different place. When I messaged Michael about this he stated that there was an issue with the apartment that I booked so instead of canceling my reservation they put me in their other available apartment that in his words was "identical" just decorated differently. I would have appreciated a heads up and instead of telling me the information on air bnb was just incorrect they should have said it had to be changed to a different apartment and why. Now the apartment they put me in was significantly smaller than the one I paid for and had a completely different layout. Which would have been fine if that's what I paid for. When I asked about this Michael did not respond. They did not respond until I used the help function on air bnb a day or so later. Once again he tried to tell me that the apartments were the same square footage and the same price, just decorated differently. That was a flat out lie which I did not appreciate. I looked at both of the listings, the one that I was supposed to be put in and the one that they actually put me in. They are very clearly completely different apartments and the one they gave me was considerably smaller. They argued back and forth with me because I wanted to get the difference refunded, considering I was overpaying because the apartment they put me in was cheaper. Once I mentioned that I have screenshots of their listings for both apartments, and all the messages on air bnb and text, which proved I was put in a different apartment and overpaid as well as him arguing about it they finally agreed to refund the difference. On top of all that, the apartment was not the cleanest, it wasn't the end of the world but I had to do some laundry and wash some dishes because they weren't clean. I had a terrible experience, and quite honestly I don't think I'll be staying at an air bnb again because of this, I'd rather just pay for a hotel where I don't have to gamble on the honesty and integrity of the people I'm paying to give me what I paid for.