Benjamin was great with communication for my dad's stay. Parking was just fine especially when you consider the hell that is Austin parking. The only issues my dad and his wife found were an uncomfortable bed (to the point where they couldn't sleep), no lighting on the driveway (so it felt a bit unsafe), and a really cold preset thermostat (that would go back to 56 degrees even if you tried to override it). I didn't stay, but I really did appreciate Benjamin's communication before and during the stay! He was very thorough.