We initially rented 1 unit that held 8 people, but last minute (as in day of arrival), there was construction in our planned unit and in the building, and Top Trip moved us to 2 separate units. While there was more "room" by square footage standards and number of bathrooms within the 2 units, it made our girls weekend seem not as cohesive. We didn't want to be in 2 units, we wanted to be in 1. They seemed to not get that, and said that we 'were better off" because other reservations that had were forced to move to nearby hotels. My question is, "Why rent units when they aren't ready?"

The Littlefield Suite Building itself was under construction, and not nearing completion. The balconies they advertised were not usable since there was no glass. The common areas were dusty, and banging and drilling woke us up at 8:00 am on a Saturday. It should have been telling when we checked in when there was ear plugs available all throughout the units.

While Chereen and Cailyn did their "best" to address the situation in the last minute move, they used the City of Austin as their scapegoat. They only informed us a few days upon arrival on the on-going construction (which seemed to have been occurring for several months), and alluded to possibly moving us to 2 units. On the way to the airport the morning of my arrival, I was forced to finalize paperwork on the change in units, because it was not their fault, but AirBnb's fault I was forced to do this.

While the Littlefield Suite has potential when completed, the lack of organization and communication with Top Trip will discourage me from using them again. They misrepresented what the unit was and what we ultimately got. While it was advertised as a "flexible" check in, they could not confirm any check in until the very last minute. Overall, they need to get their act together.