On the day of travel, I was informed that the A/C unfortunately went out. I was given some options and Meg suggested staying at a Doubletree nearby or getting a refund via Venmo. My rating is based on how Meg treated me and my friends. I never stayed at the condo but she did give us access to the complex pool. Due to the unforeseen circumstances, we were discouraged but she acted promptly in assisting us and paid the difference of the stay. Thank you