Kristen was responsive and directions to the apartment were very clear. The space and location were great and perfect for our plans to visit Austin! The lights on the main light source (ceiling fan) blinked, causing us to not use it. For that reason, it was very dim in the apartment at night. The neighbors above us were extremely loud, sounding like they were jumping off of a bed onto the floor waking me up in my sleep. I remember looking at the clock and seeing 5AM. It eventually stopped but definitely kept me awake for a little while. Kristen allowed us usage to anything in the fridge/cabinets including shampoo/hair spray/gel/etc. The bed was very comfortable and perfect for two. FYI ESPN was not available. We were watching Tom & Jerry. :)