Overall had a decent stay but there is room for improvement.
Pros:
• Apartment is centrally located and a 10-20 minute drive to everywhere we wanted to visit in Austin
• Host was very accommodating when we needed to change our travel dates and quick to respond when we ran into a housekeeping issue upon check in.
• Parking on site.
Cons:
• Apartment was not cleaned properly upon arrival (floors were filthy and had not been swept or mopped, ants in the kitchen and living room, dirty dishes and leftover boxed food found in the cabinets, dirty towels, dirty mats in both bathrooms, and stained bedding and couch), however, Sidney did send someone from the cleaning company as soon as the issue was reported. The housekeeper was wonderful and thorough with cleaning. It took her a full 3 hours to clean the apartment appropriately. She too was surprised at the lack of cleanliness. This is not a negative reflection on the host but rather the cleaning company. However, it was a major inconvenience to the start of our vacation. The host never apologized but as I mentioned, she contacted someone to come clean immediately.
• TV in the living room was inoperable due to not having a remote control.
An FYI to anyone booking this apartment based on amenities, as we had, should be aware of the following:
• Pool area is currently roped off and closed as of April 2022. There’s a sign on the gate about the closure.
• Gym is inaccessible without a resident FOB even though we were told we would have access. We did not.
• Parking situation late at night is difficult with no spots available most nights.