The space itself was very clean, and in a great location - a quiet area of Austin that is walkable to multiple places including Clarksville and Deep Eddy Pool and the Town Lake trail.
The communications however, left much to be desired. The constant automated messaging, did not provide for a customized experience and made engaging with their team very frustrating because I sent multiple messages that seemed to be ignored with long responses back asking for five star rating and if i'd like to check out early (when I'd already paid for late check out).
I was able to book my stay last minute, which was great! But then the automated system for delivering check in information didn't register this - I was sent multiple messages about the place and links to a user manual, but nothing included the actual door code, everything said the door code would be emailed at check in time. I waited 1.5 hrs past my check in time and had to follow up via Airbnb message and a phone call before I was finally provided the door code manually. Additionally, upon arriving I noticed the oven / stove had no power. I arrived with groceries to cook all my meals and then had no way to do so. I immediately notified the team and no one responded until mid afternoon the next day. Then they said someone was coming to repair it, but no one ever came in the 2.5 days I was there. I spent well over the $50 late check out fee on groceries I couldn't use and ordering out for every meal, which was frustrating.
I gave 4 stars because if you're looking for a comfortable place to lay your head and don't need much else, this is a good spot. But if you're looking for a host that will be easy to communicate with and is responsive to your needs (like having a broken oven / stove or needing the door code), this may not be the right fit.