Communication was good, the location was convenient and within walking distance to food, and it was a great value for the price. There were a few complaints such as the bunk beds were really creaky and loud, but at least they were pretty comfortable. The showers should probably have a non-slip surface or a grab bar because my elderly Dad almost fell in the shower. It would have also been nice to have some additional amenities such as paper towels and there wasn't enough plates, cups or towels for the amount of people that can stay. But overall we had a nice stay and would stay again.