Expect cockroaches and other insects to be all over the house. In the master bedroom, there is a two inch gap under the door with a rug shoved to try to block bugs coming in. It doesn't work. Great amenities and location, but at the end of the day, it was not worth the amount charged. Hosts were absolutely wonderful until I presented a problem. I was asked to provide what I thought was a fair solution and I did, I received a very rude, belittling, and aggressive response. I still don't understand why they first apologized and asked for a fair solution. I asked for a partial refund and received a rude and aggressive response. I understand the right to disagree. But using CAPS to insinuate yelling and saying NO BUGS on repeat to belittle me like a I'm a child. People think because someone is a stranger, they have the right to treat them however they please. The following is the exact message I received from the hosts Sharon and John:
"Dear Mary, - First, our house is NOT unsanitary. - Professionally cleaned before /after each guest. - Second, you did not report any problems until AFTER you left. - Day 3, you reported everything fine. "We are all good!... my friend coming for afternoon." (your text attached) - You stayed until 3 pm day before your 11 am checkout. From Your first ... 1. You woke up day 3 with bites on feet, below knees. 2. No one else in house had bites. 3. Your attached photo shows you wearing shorts. 4. All other of your group having great time, not wanting to leave. Please note ... 1. Preceding Guests found NO BUGS, very happy, want to return. (see review) 2. Cleaning staff found NO BUGS before or after your stay. 3. Sharon pulled all bedding, mattresses, thoroughly inspected, found NO BUGS. She further walked all parts of house in bare feet, found NO BUGS. 4. Professional exterminator had recently treated house (April 29th - scheduled treatment). 5. Exterminator inspected house immediately after your visit, found NO BUGS. 6. Subsequent guests beginning 1 day after your stay found NO BUGS. It is clear that bites did NOT come from bugs in our house - you would have been bitten on first day. Your bites likely CHIGGERS, a problem this time of year if hiking / walking in shorts, sandals. I am very sorry that you suffered insect bites and hope you recover soon but they were NOT from our house and so no refund is due."