Booked this rental for a short trip to Austin for the ACL music festival . The location as far as it's closeness to the park was the best thing about the stay. Checked in Thursday and everything went well, an easy process, we did notice there was no full body mirror and as women going to a festival/nights out we knew we'd need one so purchased one while we were there. We also noticed there were no sheets for the pullout bed in the living room so we purchased sheets for that bed and 2 additional towels because there were only two towels for the entire trip. BYOT. Also, no detergent to wash towels or any clothes you may need washed. Must purchase. Limited to 2 trash bags. Must purchase. It would be nice if these things were mentioned prior to booking or at least, within the cancellation window so you could make better accommodations.
Here comes the fun part. Friday morning, 7am we were awakened by what we thought was a raid team trying to knock the door down. Stepped outside to see it was jackhammers busting concrete and a hammer being slammed against steel frames, a construction crew was tearing down a set of steps. We contacted the host to see what was happening and how long we could expect the extremely loud banging, sent her photos and recorded a few videos of how bad it was. She stated she reached out to her HOA who informed her they were scheduled to do the work and it should be one day. The banging was non-stop, so we left the condo to escape it and try to get rid of the headaches we had from the noise. We returned to the crew still working. We left for the festival and were gone until that evening. The next morning, to our surprise, the banging continued, not allowing for extra sleep that we needed after our day at the festival. Again, I contacted the host, and she stated "hopefully it doesn't last long."
So, two mornings of back to back headaches, and unrequested 7 am wake up calls and no sincere apology. The host was not responsive for the remainder of the trip in regard to my concerns or requesting a partial refund as compensation. Had I known I wouldn't be able to sleep past 7 am I would have selected another location. If the host kept up on HOA notifications to give us a heads up about the noise, we would have stayed somewhere else. I believe she knew about the work and because she was able to charge 2-3 times higher than her normal rate for the festival weekend, she took the money and ran and thought that a "hopefully it doesn't last long" was sufficient in making things right. If you don't like to see what you look like before you leave the house and appreciate unscheduled 7 am wake up calls from a construction crew on site, this place is for you! Along with a greedy host who won't respond to discuss corrective measures for the issues at hand and zero urge to remedy concerns.