I booked this apartment because it was one street away from my sister's, and since we were visiting for her graduation, the location was perfect. UT Campus is a short walk away, and the neighborhood is quiet and safe.
Felicity is extremely prompt at responding to questions (even though she was traveling), and Jay was very helpful whenever we needed anything. I really want to rate this place highly, because both Felicity and Jay seemed very hospitable and welcoming. Unfortunately, we were plagued by all sorts of bugs in this studio apartment. It is an old building, the floorboards have gaps, and the doors and windows aren't sealed all the way through. We saw a couple of roaches in the closet, there was a huge spider crawling on the floor, and the first night my husband and I were bitten by bugs in bed. We didn't want to jump to the conclusion that it was bed bugs so we called Jay and requested for fresh linen. He insisted that they'd never had problems with bugs before, inspected the bed (and my bite marks on my feet) and concluded that they were gnats. Despite having no prior experience with bedbugs before, I know that they are not easy to find in a casual inspection. We were bitten that night again, and could barely sleep. Knowing that there wasn't any solution to this, we sucked it up for the last night and didn't complain. I have pictures of my feet for proof (with at least 20 bites on each foot!), and once home, my dermatologist confirmed that they are bed bug bites.
The location was ideal, it was a comfortably sized studio perfect for a couple, but it wasn't the cleanest place. Also, the wifi was spotty and barely worked on our phones.