I really want to rate this place a 5 because the house is beautiful but there was a lot of stuff broken.
We arrive after 4pm and the house cleaner was still there which was weird. He let us in, brought our bags in, showed us the broken dishwasher handle and cool ice machine and then left.
Upstairs the toilet seat literally falls off the toilet.
They couldn’t tell me how to work garbage disposal.
The large mirror was broken.
The yurt that I paid an extra $600 to be set up was very dirty inside and had lots of spiders.
Not only was the handle to the dishwasher broken but the drawer doesn’t pull out so we weren’t able to wash dishes the whole time.
The beautiful outdoor shower/bath is broken and unusable.
There were fire ants everywhere even inside the house.
There was a stray cat in the back yard that kept running into the house because of the giant back doors and was literally attacking the guests legs while chasing them onto table tops aggressively. Looked like someone was feeding it in the backyard on a plate. One of the guests was allergic to cats and had asthma issues by the time we left.
The pool house bedroom had someone’s dirty panties on the bed when we arrived so obviously those bedsheets weren’t cleaned prior to us arriving.
Now they are trying to charge me $150 for the broken dishwasher handle even though the cleaning company was well aware it was broken prior to us coming and literally showed half the group it was broken. ANXIETY!