The unit is beautiful and brand new. Definitely not lived in at all. Very clean. Great location and awesome views. And well decorated. It is so new that I had to buy some things like surface cleaning spray and nespresso pods.
My only issue was with the Natiivo building and Vacasa. I was there for SXSW working and stayed for 6 nights. One night after working all day and going to work events (and drinking) that night... I finally was done with my 16+ hour work day and my coworkers dropped me off around 330am. I got up to my unit and realized I forgot my keys in the unit (they’re completely blank white key cards easy to forget or lose). I asked the person working in the building lobby for help (to please let me into my unit as the keys are right inside, I have plenty of proof that I am staying there, etc) and he said very rudely he could not help at all and I had to call Airbnb.
It took 40 minutes on hold on the phone to get in touch with someone. They had to wake up the on-call Vacasa person in the middle of the night and she had to drive from 45min away. It was about a 2hour ordeal - from 330am to 530am in the middle of an extremely hard work week. The Natiivo building person was one of the worst humans I’ve ever come across. I understand rules are rules, but would have appreciated some compassion in a difficult time. Using common sense to help a young woman in the middle of the night should be a given when you’re in customer service. They made me feel like a second or third class citizen. It was really sad and disappointing… especially being from Texas and visiting from LA. Southern hospitality is just completely nonexistent.
Overall, it’s a brand new building so hopefully they get kinks worked out. Vacasa needs a better relationship or a new policy in place with Natiivo so that something like this never happens again. Or the on-call Vacasa person needs to be in the building or nearby or easier to reach. The Vacasa person I dealt with was wonderful but she even spoke with the the front desk manager at Natiivo and he said he could not help with the situation and it wasn’t his problem. He was just as rude to her. It was unreal.
Also for anyone to park there at any given time, even if only an hour, it was $20. Overnight is $40. That was wild to me.