This was our first trip to Austin, and we could not have picked a nicer place to be our temporary "home base." The unit was clean and spacious, and instructions for checking in were prompt, clear and easy to follow.
The location was super convenient - that area is close not only to the newer East Austin area, but just a short hop over to Downtown. You are also just a block or two away from the public transit train as well as a B Cycle bikeshare station which gets you all over town. Free street parking was available just 1.5 blocks south of the building, and we never had problems finding a spot.
I think most impressive of all was the customer service provided by Sonder. They are available by app, phone, text and email. 24 hours a day. How do we know this? Because we had some issues with our electronic lock to get into the unit at 1:45 AM on New Year's Day. Someone answered the phone immediately and got to work to try and help us. We were in the unit 15 minutes later. Our request for late checkout was answered promptly and approved as well.
We had an amazing time discovering Austin, and Sonder was a big part of that. We will definitely look for Sonder properties again if we are in the area.