I rented the home for a month while I started a new job and searched for an apartment. However, the home was left quite dirty when I arrived. The fridge had stains and food waste, dirty dishes were left in the dishwasher and there were used coffee grounds left in the coffee maker. Additionally, under the kitchen sink looked extremely dirty. Many light fixtures had only one working lightbulb out of three and there were sheets left in the dryer. Furthermore, there was dog hair everywhere from the coffee table to the couch (which I needed as an additional sleeping place) and even the welcome mat. The unit is described as not pet-friendly which I understand means no pets are allowed for guests. However, I do have dog allergies and wish that it had been disclosed that pets lived in the unit. If the place had been cleaned better, perhaps the allergies wouldn' t have been as much of an issue. I did complain about the cleanliness to the Chalu, who sent someone else to clean about 2 weeks into the stay.
The unit was in a very convenient location and a good size. They were well stocked on toilet paper and paper towels. Chalu was also very responsive to all messages and typically responded within a few hours and if not definitely the next day. Had the unit been cleaner upon arrival, I would have likely given it 4 or 5 stars.