Colleen was responsive and easy to reach through text. The lockbox can be tricky if one is unfamiliar and lacks light, but it’s easy enough to look up a tutorial and figure it out (as we did, at 1 am). My partner and I found both the bed and space to be comfortable, even with heights of 5’9” and 6’. The spot is great value for the price and location, within industrial southeast Austin, not far from the airport. It worked well for us, since we were mainly there to sleep or laze around a bit in the morning.