I have used AirBnB for years , have traveled the world from Russia to Colombia to places in the states, my account has excellent reviews and I have left excellent reviews in all my stays, this is the first time I will rate at the lowest rate possible .The host was not understanding, after TX declared a state emergency for icy driving conditions and canceled flights therefore as suggested by local government and my safety I asked for a refund for these extraordinary circumstances, a request that I would never ask for unless it was dire. The Host refused, currently my case is active with AirBnB as they themselves on the phone told me it was logical thinking ( my perspective ) however as with everything I have to jump through loopholes. It is not the money, I can care less, is that every host on here should know that they are running a business and in business there are items that are extraordinary that they should understand and assess the risk. Horrific experience, there are way better options .