Think twice, they do not comply with the service..***
As for the place, yes it is very nice, clean and comfortable, however in terms of service they leave much to be desired, I requested parking and they did not comply, they argued that they were no longer service hours to be able to give me the entrance to the parking lot (this was 8pm ) when I arrived in Austin, when the advertisement mentions that they attend 24 hours a day to any problem, I had to pay 40 dollars which they refused to reimburse me to be able to park my vehicle in another place. Likewise, their access system was faulty or blocked and they left me locked in the garage at 8 am for 30 minutes without being able to return to the apartment, they easily took 20 minutes to answer and the only thing they answered was that they would notify the staff in site but that they entered until 9am… THEY EXPECTED ME TO WAIT FOR THEM UNTIL 9AM CLOSED DUE TO THEIR SYSTEM FAILURE, fortunately a person from another department outside of this company arrived and was able to open for me, however I lost the opportunity to arrive on time for a meeting business at the convention center for which I are traveling.
By virtue of the foregoing and in an effort to recover time and money, I asked them to please be able to check me out of the Airbnb before 11am as stated in there policy, but to support me then in whether to give me access to the parking lot and be able to pick it up my car at 1pm, which they refused themselves despite the previous mistake they had made.