This should have been a great stay. It's a nice place in a great location. Unfortunately, we had some a/c issues that ruined everything. Keep in mind that this is Austin in the middle of the summer with temperatures around 100, and at that time, high humidity. On day one we thought the air wasn't moving very well, but we ignored it because we were excited about being there, and were ready to go out. The next day, we more clearly noticed that it was not cooling down at all. We tried adjusting the temperature, a little at first, but when we put our hands up to the air vent, we could barely feel any air moving– and it wasn't cold air either. So we tried lowering the temperature on the thermostat by a lot, hoping maybe it would jump start things, or maybe the temperature guage was inaccurate. Admittedly, this was dumb. If it didn't work with moderate change, it wasn't going to work with a drastic change either. After this, we messaged Ryan and asked if maybe there was a trick to getting the thermostat to work. He told us that because we lowered the temperature so much, we must have frozen the pipes. We apologized and agreed to wait a little while for the pipes to thaw. We agreed to let Moses, his repair guy, in if he came by to take a look. After a couple hours, we went out and bought a fan because we couldn't take having no air flow. It was pretty miserable in there. We messaged Ryan again, but it was the same story with the frozen pipes. We went out for the rest of the afternoon and evening, but when we returned, it was still stifling hot in there. At this point, we were having difficulty reaching Ryan. I understand everyone is busy, so we decided to call Airbnb and see if there was any way they could help us get a new place, or even a hotel for the night, and salvage what we could. Moses finally came around 11pm, at least 8 hours after we initially reported the broken a/c. He was really nice though, very courteous and friendly. He was able to fix the a/c very quickly. We directly asked him what the problem was, and if we caused it. He, in no uncertain terms, said that we did not cause the problem, that while frozen pipes can happen, it was not the case this time. He said that older places like often have issues with condensation building up faster than it can drain. We thanked him, and were relieved to have a/c again. The next day, Ryan told us that he would be billing us for damaging the a/c. We told him that Moses told us that we didn't cause the problem, and we shouldn't have to pay for something we didn't do. Honestly, if Moses had told us that we caused the problem, we would be...