Melanie was extremely responsive and easy to work with. While the pictures looked great on-line, the neighborhood unfortunately, was not as desirable. We dealt with yelling & screaming below us for the first two nights which didn't allow much sleep (to Melanie's credit, she was apologetic & offered to bring over wine and snacks to make up for it). It was within a 10-15 min drive of the city which was very convenient but there were a few little things that could have been better (shower leaked, noise, updates weren't as impressive as our friends had hoped) and I guess our expectations were higher after reading the description. I'm not one to complain so overall, we were fine with it, but our friends weren't overly impressed for the price we paid, unfortunately. As a host, Melanie was great, and I have no complaints there!