My group was excited to stay at this Airbnb in Austin, but a horrible ice storm hit the area. The governor declared a state of emergency as there were widespread power outages and dangerous road conditions. Because of this, we were unable to make it to Austin. Sonder refused to work with us at all to reschedule or refund our trip...they even kept the cleaning fee even though nobody ever used the rental. Sonder had no compassion for a situation that was out of our control... I would not recommend staying in a Sonder rental anywhere.