Lexi is extremely responsive. Each time I emailed or text her she got right back to me. They also helped us reschedule due to the protesting in Austin which we greatly appreciated. This is an older house that has been flipped/completely redone. It looks just like the pictures and the furniture all seemed relatively new. Know that its an older house in an older neighborhood, probably 1950s. There are a lot of patched cracks on the walls. The first few streets in the neighborhood are a little sketchy but the street the house is on seems well-kept, lots of young couples out walking. The house was extremely clean! The 7 of us fit very comfortably. The kids enjoyed the game systems and TVs. The only thing I'd change is the thing, mismatched towels and thin, cheap pillows. The quality didn't match the house decor. Also, it seems people live there in between guests, drawers have personal items (kitchen and bathrooms). Stylish tile floor which was nice and the AC works VERY well. The neighborhood was quiet. Would recommend - it was a convenient place to stay to do things in Austin and also to drive down to go tubing! Central Market is 3 mins away. (make sure to get some sliced brisket at Terry Blacks, just 13 mins away!)