Pros:
1. Best location ever.
2. Quiet.
3. Clean.
3. Comfortable beds.
4. Spacious bathrooms
5. Excellent security (although too much)
6. 24-hour phone support by very pleasant personnel (although it is insufficient, if you have issues with the unit)
7. Very convenient parking in the building.
Cons:
1. Lack of onsite maintenance personnel and service, as Kasa leases only some of the units. We had issues with the lock the first day and we could not access the unit except when they opened it remotely (!). After many hours, they had to move us to a different unit. Apparently, the battery was dead in the lock (!) and was not replaced until the next day. The second unit had a heating problem and was not fixed until the next day in the afternoon after we called them for the second time (apparently, the thermostat was set incorrectly (electric vs gas, go figure!).
2. If you like your room being dark in the morning, this is not the place to stay. The black blinds are see-through and paper thin. We don't understand why they even exist, especially in such a luxury unit.
3. The walls need a fresh coat of paint.
4. Not too many amenities in the kitchen.
5. No extra blankets, if you are cold.
6. The unit looks very cold and empty and it is not decorated well (some wires stick out of the walls).
8. Very limited TV.
6. Cannot open any windows, except the balcony door.
7. Extremely long and complicated check-in process and access to the building.
8. Although we were informed that we were going to receive a small credit for our inconvenience, it never happened.