For my complaint I will let you know about the trip just as I have in my review. This trip was an awful experience. Not because of the people I was with (my best friends) but because of my host's inability and unwillingness to help on multiple problems as well as his inability to provide a safe space to stay in. I will explain chronologically. When I showed up to the house we walked through the home’s front gate which was easily opened but lacked the piece needed to keep the gate closed (we found it on the floor and had to rig it to close) to avoid leaving the gate wide open inviting everyone on the street to come on in. This was minorly concerning until we got to the door. Me, my wife, and our friends, (3 other couples') stood in the frigid Texas cold which was the start of a cold front moving in for the weekend trying to find the check-in instructions. After finding them, they read "door code ####" which puzzled us when we looked up because there was no combination lock on the door, just a key hole. after spending about 15 minutes trying to find an unlockable gate or door of some sort, we got a message back from our host saying "Under the mat." It was not under the mat. My friend, fed up with the cold, twisted the knob and pushed and BOOM the door was open! My 7 friends and I stood in the empty door looking into the dark room afraid to go in because anyone could have easily walked on in ahead of us. After checking all the cabinets and closets we assumed no one was in the house. With his short responses we knew he wouldn't be much help so we continued to look for keys to lock the door. after looking in every possible place, under every possible matt, we could never find the keys to the house. Because we were all hungry, we decided to go out but soon remembered the fact that we had no keys to lock the house. Long story short we knew that we would either have to leave someone home to guard our stuff, pack our stuff into the cars every time we leave, or take our chances. We took our chances. when one couple entered their bedroom, they complained that their door could not close all the way. They weren't too offended by the idea except for the fact that the whole house was freezing and their room was the only one with heat. They ended up sacrificing their heat and privacy and left the door open. Throughout the trip we struggled to keep the heat in the house above 65 degrees which was a worsening issue as the outside temperature continued to drop below 20 degrees. When we woke up the first morning the temperature inside the house was 60 degrees and dropping after we told our host about this we asked for instructions on how to fix the heating situation. His reply was short, apathetic, and not sweet, "still not heating up?" to which I replied "62" "62" he replied "OK on the nest set it to 75 and shoot me a picture I called an HVAC guy but I'm afraid it’s impossible they aren't available and too busy because of the road conditions." We told him we would trouble shoot. We did and nothing worked. We thought it was suspicious that he asked to send a picture of the thermostat at 75 because it looked almost like the house was 75 so we took pictures of the actual temperatures which during the trip dropped to 51 degrees inside of the house. It was almost better outside in the sunlight than in the house. We also tried our hand at contacting HVAC which SUPRISINGLY offered to come out and help. Because I wasn't about to pay for our bad hosts heater, I declined but noted the fact that he must not have tried too hard to get an HVAC guy out. Not great. Because it was so cold, we continued to go out into town in search of heat which we somewhat found but all the while, ran the risk of all of our stuff getting stolen because we couldn't lock the door. That night, two of the couple's had experienced enough and decided to go to a hotel. One payed 140$ the other payed 150$ both in fear that they would wake up to a frozen significant other next to them if they stayed. Since I payed, I gave them their money back for the night. In the morning on the last day of the trip, I messaged our uninterested host. "Hey Andy the heat never got above 64 last night and began to fall to 60 later on and was 51 this morning. the first night in the low 60's was tough but bad enough for half our guests who have to get hotels. Not sure what your refund policy is for stuff like this and its obvious it wasn't purposeful but I would urge you to refund some of the money especially with it getting to 51 and lower last night..." for days I never got a reply or a refund. I tried to wait and give him a chance before writing a review. Then finally I was messaged by him through Air BnB! It was a Damage claim saying that WE broke the door which wouldn't close! Half laughing at this ridiculous notion, I declined the damage request and am now writing this review. Do not rent from Andy unless you wish to be unsafe, uncomfortable, un-helped, and squeezed for damages that you did not commit!