Jay handled a horrible situation in an extremely honest and professional way. When we landed in Austin he called me to let me know that the electricity was out and would be for the duration of our stay. There was an issue with the utility company whose renowned for being slow and terrible to deal with.
He offered the solution of giving us a full refund and letting us stay in his Airbnb across the street. Most other hosts would have given us a refund and left us high and dry.
Jay was in communication with us frequently to see how our stay was going at his other property and gave us a crib and stroller.
I’d stay with Jay again, because of the way he handled this situation.