Ben was a wonderful host and was very easy to communicate with. The apartment was spotless and just as cozy as it seemed in the listing. Ben provided very clear instructions beforehand about accessing the apartment via keypad, and after a late flight it was so nice to go straight there from the airport and settle in without a hitch. I immediately felt at home and found the apartment stocked with the little things that made it feel like I was staying a friend's (albeit a very clean and clutter-free friend) rather than an impersonal rental unit. My trip was exactly the air bnb experience we all hope for when booking a stay, and I would absolutely recommend booking with Ben if you are in the Austin area!