Brooke was very responsive to my questions. Instructions for accessing condo were very clear. She was very responsive when we had a small snafu with the wi-fi password and resolved it very quickly on a Saturday evening. The condo was great - decor, appliances were all very new and modern and everything was comfortable. This is a great location, walking distance to plenty of restaurants and to downtown, two blocks from Whole Foods, easy access to highways for going further afield. We would definitely stay here again on future visits to Austin!