Our stay at Terri's place did not work out. When we arrived about 9:30 p.m. on a hot night (high 90s in Austin that day) we found the living room air conditioner on but the air conditioner in the bedroom not functioning. I was unable to start the bedroom air conditioner, called Terri, followed all of her directions but the air conditioner still did not work. At her direction we checked the electric box and found the bedroom air conditioner switch corroded. Neither Terri or her son were able to come to the apartment. Terri offered us a complete refund which we thanked her for and went to a hotel. Terri emailed the next day that her son had been able to start the air conditioner. I suggested that she leave instructions and she responded that she should not be expected to write a manual for guests. This wasn't what we were suggesting at all, just instructions for the air conditioner. Her response seemed designed to make us seem unreasonable, and transfer responsibility for the problem. Terry also wrote that I was rude and angry. I was neither. We have been airbnb guests for many years and have only had positive interactions with hosts and positive reviews from them.
Ron Glick