I've stayed in some awesome places around the country, but Bernard and Cortney really made our time in Austin special. They reached out frequently just to make sure we were doing great, and immediately responded to our small requests (like for an iron, or because I'm a dork and couldn't figure out the fan despite their excellent instructions). The unit itself was so clean and welcoming. It was nice to have a fridge and a coffee maker to have our morning cup and ice cold water and snacks. We were a bit more freaked out about traveling up and down the ladder to the loft than we thought we would be, but it really wasn't a problem as the sofa turns into a bed too (note: We are kind of wimps, I bet most people wouldn't have an issue with the ladder). We were glad to not have stayed in some of the busier neighborhoods - It felt really wonderful after a day out exploring to be tucked in to such a quiet, tree-filled location. If I'm ever in Austin again, I plan on staying here! Highly reccomend.