Here's the deal: I wasn't able to stay in this property due to a plumbing problem. There was a freeze in early February, more than 2 weeks before my reservation, and they still hadn't fixed it before my arrival on Feb 19. When did I learn of the problem? Less than 24 hours before arrival. I was offered a less desirable property instead, with no offer to reduce the price I had already paid. Or I could have a full refund. I chose to find a hotel at the last minute, and take the refund. Which I am still waiting to receive.