The place is in a great location for downtown Austin. We experienced someone named Ben, unsure if a resident or employee. Ben watched us throughout the weekend, sat outside our door, and spoke to us a few times rather rudely. When I messaged the host of this concern there was no response. There was also someone who came in our room and took linens and a key card out. During a pandemic it would have been nice to know people would be coming into our room and taking things out. We were also accused by Ben of smoking when none of us smoke. This was very frustrating and people should know about Ben before booking here.