Mads & Kj we’re extremely communicative from our first contact and continued to be so the entire time. The apartment would have been just fine for what we needed during our stay in Austin - enough space for two of us to both work from home during the day and a good location to explore the city after work. Unfortunately there was an issue in the building, which caused there to be no hot water. Of course out of their control, but still the hosts were extremely transparent and flexible, offering many solutions to help, and allowed us to get a full refund given the circumstances. I appreciate all of their support given the difficult circumstances and would recommend them to others!