Staying at the Key-to-Austin was a real treat when you've been traveling a lot. Kristine was very quick to respond to all questions I had. She has really paid attention to the small details to make the stay very comfortable. From fresh ground coffee, to bathroom toiletries and a good hair dryer. The full size washer and dryer are a great touch. I had my own laundry soap. But Kristine even has all of those supplies if you need them. The keyless coded entry is nice. Would definitely recommend to anyone wanting a warm feeling home in Austin! :)