Raquel and Jacob were in touch quite often to tell me of each step in the process and walk me through. This was my first experience with Airbnb, so I was very appreciative of their attention to detail and their willingness to answer all my questions. They even provided additional photos when I asked about certain things. Their check-in/check-out handbook was quite simple and easy to understand. The door code provided worked the first time and every time after. The condo In Austin was in a great location - just a few steps from the capitol, Congress street, great restaurants, and close enough to 6th street. The condo was clean, just the right size, and the bed was extremely comfortable. The shower is small, but not much time is spent there, so it was adequate. All in all, this was a great place to stay with lots of charm. I would definitely consider staying in this condo again if I ever get back to Austin.