Great place and location, very clean, but had some basic management issues that really shocked us.
There were 4 rejected booking attempts that AirBnB stated was an issue with Mint House. This booking issue was only at this Hatchery location as Mint House Riverside New Orleans worked perfectly, at the exact same time. The Hatchery staff did nothing to help me through it, it was the New Orleans staff that came to the rescue. Hatchery didn’t seem to care and this booked $2K on my credit card that would take time to be reimbursed - which made other items with the credit card difficult. Upon checkin, our 10 year old son had no blanket! Somehow Mint House was okay leaving us for a night, without this most basic hotel need. Then, I found out that there was no hot water! The staff apparently know about this and suggested running water forever on all three taps might make it hotter - it doesn’t and it wastes an enormous amount of water. Lastly, even though there were three guests it would have been helpful to have more than three glasses, dishes etc. a dishcloth… we didn’t have a dishcloth. The New Orleans location had enough of everything, Austin Hatchery didn’t have the bare minimum and no dishwasher, so it kept us busy cleaning dishes.
The Colorado River has water at Austin and is pretty much bone dry at Boco Chica as it enters Mexico and Mint House Hatchery Austin is running cold water down the drain. The ‘cold’ water tap was literally hotter than ‘hot’.
This location has great potential and it was immaculately clean, but the basics and equally important - making an effort to follow up on issues were not there. Mint House has a management issue at this location.