They went above and beyond for us, we loved the cute little house. It was a great location in East Austin with a nearby walking/biking trail which was perfect with our dogs. We ended up with an emergency medical situation with one of our dogs and they worked with us to stay an extra night as our dog was hospitalized. We were then in a rush to pick him up upon check-out to get back to Dallas for a follow up vet appointment and left something behind. They were so understanding and helped us get it back. I would definitely stay here again.