Check in was supposed to be at 4, Christine messaged me around check in time and told me the cleaners wouldn’t be done until 5. I asked for a light reimbursement for the hour wasted at the airport, no response until 5PM when Christine claimed the cleaning crew finished on-time… this still resulted in an hour being wasted with no reimbursement or accommodations. When my guests and I got to the unit, we used the check in code Christine sent and it did not work. We were outside of the unit for almost an hour waiting on the correct code to access the apartment. Very slow response time.
Cleanliness was a 2.5/5… but Good location in West Campus. Wouldn’t book again.