Flight was delayed so I had to check in at the house night. I went inside my room with the pass code. Room had someone else's things, indicating to me that my room had either been stolen from someone else or the host double booked for the same hotel. The room key was not there. The room was also dirty. I immediately called airbnb to solve this issue. 5 minutes into the phone convo, a person entered the room using the pass code to enter the room. I asked him for his reservation but he couldn't produce one to me. I demanded he leave. He started to pack his things and then he approached closer to me, threatening me, so I left immediately. Took me until 4am to find another hotel.
The host didn't provide any explanation about the issue. Host was rude, questioning how I knew the guy's name. No assurance, nor explanation, nor remediation. Host never even apologized. But the worst part of this whole ordeal was that the Host wanted to still charge me for 1 night, which was outrageous.