On the day of departure for our trip, I received a call from Top Trip Rentals explaining to me that the loft was unavailable for our party of 3. Chereen did go out of her way to find us another place, but one of the beds would be an airbed, which I agreed I would sleep on. She mentioned to me someone would stop by later that evening to set the airbed up for me. After a late night out in Austin we came back with no signs of the extra airbed leaving me to sleep on the couch. I inquired about this and did not receive any comments or apologies regarding this issue. It makes me think why the loft was not available? Was there another group wanting to rent it more days then our group? I wish Top Trip Rentals would have handled this a little bit better.