We stayed here for four nights, and when you pay almost $900 per night, one would expect certain amenities. While not everything about this place was awful, the cons outweighed the pros for us during this stay.
This is a great location, downtown Austin, close to everything a tourist would want for a lively vacation. There was keyless entry which was great as we were a group of 8 women so it made coming and going extremely easy. There are some great outdoor seating areas, pool table, and shuffleboard table. It even boasts its own parking space which was great as parking is hard to come by in this area. There were white noise machines which were great for blocking out city noise at night. There is satellite TV and WiFi which worked well.
This is a downtown city loft, so it was big and open. Where it lacked however was advertising 3 bedrooms. There are three different areas where one can sleep, but there is only one bedroom. In the photos of the place, the beds are shown made. These beds shown are in fact fold out sofas, except for the single bedroom. The downside is that with 8 women and 7 beds advertised, we occupied every sofa as a bed which left the only spaces left to relax are in the kitchen and outdoor spaces. Even that would have been ok for us, except for bedding that was provided for these sofas was a single fitted sheet, and a thin, cheap, blanket. There was not a single comforter in the house. We stayed in December, and while I’m sure it’s warm there most of the year, it was in the 40’s for us and we were cold at night. There were eight of us and we were provided with EXACTLY 8 towels. There were only two hand towels. There were no bathmats, so the floors in the bathroom were wet the whole time, as we had no additional towels to spare. When we asked the property management company for additional blankets and towels they were unable to accommodate.
Overall communication with this company was fair at best. We were promised late checkout as our flights were in the evening only to have a cleaning crew show up at 11am. When we texted with the manager we were belittled for staying past our check out time; as they were confused as to which guest they had been communicating with regarding late check out.
Unfortunately, we also had problems with broken things in the space. There were blackout curtains that stayed shut and could not be opened. There was a broken sofa bed, broken blue tooth speaker, and the washing machine was broken. Again, these are things that could have been overlooked by us, but not for the price that we payed to stay in “luxury.” Trust us, for this amount of money, you can do better.