We somehow managed to stay at Alice place during the peak of this winter storm at Austin, we rented the place from Sunday to Thursday. We lost power on Wednesday and I extended the stay to Friday. Alice actually refunded me 2 days of rent since we lost power! She is very kind and constantly asked if we needed anything. The place is also spick and span, very neat and smells like fresh laundry everywhere.
When I think of going to a super host on Airbnb I usually think of very high quality of service with a nice smelling and clean place! This was all that and the kindness that came with it!