My biggest complaint is that there was a technical error in how much we were charged via Airbnb (we were overcharged) and when I pointed it out to the host they were unwilling to correct it. I told them precisely how much we were overcharged and even showed them using their own listing daily rate and they were unable to explain how the overcharge happened (and acknowledged it was an overpayment on their part) yet they were extremely rude and unwilling to make it right. I truly can't believe something so unconscionable - they just kept saying "we didn't change the listing price" but when I pointed out that we paid so much more they just said "I don't know what happened" and when I asked if it could be corrected they said "no." I have the whole exchange saved and even showed it to Airbnb tech support but they were unwilling to make it right. It was a truly terrible experience. These are the worst hosts I've EVER come across.
As for the house itself:
-- the primary bedroom is extremely bright -- there's a window that has no blinds or curtains
-- one of the sinks in the primary bathroom had zero hot water and didn't work at all
-- the bed in the primary bedroom is VERY squeaky, even when you just turn from one side of the bed to the other
-- there was ZERO heat on the first floor. We went during a cold spell in Feb. and all they provided was a tiny space heater for the entire area -- totally unsufficient. When I asked they jsut said "heat rises" but we had the heat up very high and there was no air coming out of the vent. So we were completely unable to use any space other than the bedrooms.
-- the bed in the secondary room is a double, not a queen (as was listed) and it was very lumpy
-- there was a dog barking outside all night one night - i know that's not the host's fault but if you want sleep look elsewhere
-- there is absolutely nothing within walking distance