We experienced issues with the “check in”app upon arrival. But Jen and Steven were highly responsive and were able to get us access to the apartment quickly. Overall their communication throughout our stay was very prompt. The apartment and decoration (itself) were as beautiful pictured! But the unit had a very heavy smoke smell that we did not expect because the apartment was not listed as a “smoking unit”. Jen and Steven provided a ventilator to help dissipate the smell. But the smoke was still very strong and caused headaches for my children.