When we got there the gate code did not work and we spent 15 minutes trying to get in. I messaged Sydney and she responded saying someone had taken a bat to it earlier and it was waiting to be fixed. I wasn’t sure why we hadn’t been informed of that ahead of time since she knew about it. And she suggested walking in the person gate and then getting the sensor to open it from the inside. But that didn’t work and when I let her know I was offered no alternative. We ended up waiting another 20 mins until someone left the complex in their car and opened the gate for us. and then we didn’t get to check in for over an hour after our check in time because the unit hadn’t been cleaned yet. And we weren’t informed of it until we were there walking up to unload our things and the cleaner told us we were not allowed to come in bc she hadn’t finished yet and was so rude. So we had to leave and come back after an hour and had to deal with the same gate fiasco.