I’ve never left a negative review before, but our experience staying here was not good. If it was me searching for a an Airbnb, I would want to know about the issues we experienced.
First, I will say - Ning’s home is in a nice location and is beautiful. I will also say that she was responsive when I asked for help regarding some of these issues. The beds were not comfortable, but that’s workable. Now, for the problem areas:
1) the place was absolutely filthy upon arrival. Toilets had stool marks, hair in bathtub, pet hair, etc. She did send a cleaning crew (who confirmed Ning never scheduled them to clean before our arrival)
2) garage not available for us to use (listing said we would be able to use it)
3) she is pursuing additional cleaning fees from us for mysterious stains that appeared in areas we didn’t even use
4) food leftover in fridge that was black/moldy and generally filthy. I would much rather have a clean, empty fridge since we do cook for our child!
-stay away!