Received notification that the reservation was ready for us at 4pm on Saturday (first day of stay). At 4:04pm, I received a call saying that Kasa was unable to have their cleaning service tend to the room. They offered to put us up at a location 20 minutes away from downtown or to reimburse us up to $200 per night per person for a hotel on a Saturday and Sunday night in Austin during SXSW. Hotel rates were > $600 a night that weekend.
We ended up cleaning the apartment ourself, washing all the bedding with the washer and dryer located in the apartment. Kasa reimbursed us for one night and waived the cleaning fee for that one day as well. A cleaning team showed up Sunday to clean the Airbnb.