I'm only leaving this review because I keep getting emails about it. We were expecting a great experience based on the other reviews for this Airbnb. Unfortunately, this was not the case for us. I'll just say three things from our 2night stay:
1. If you get approved for early check-in (HOURS before actual check-in), just expect someone from the office to randomly walk in the unit and proceed to tell you you're not supposed to be checked-in until 3 pm (after you've already been there for an hour and a half)
2. They "Do allow pets" per their booking description but "don't allow pets", but then do allow them as long as you pay the pet fee. Oh. btw, the pet fee is $400. But they don't tell you that until after you've been checked in for over an hour and someone walks into your unit (We also emailed them a week before our stay telling them we were bringing our two dogs. Never informed of a pet fee. Every other airbnb we've stayed at has always informed us of their pet fee)
3. When you explain to them that you will email ESA documentation (which is literally against Airbnb's policy to ask this in the first place. We didn't want any issues so we were just going to do it) once you're home (more than an hour away) they will proceed to email you the day of check-out, 30mins before you're actually supposed to check-out, and request that you pay the $400 pet fee since you didn't provide ESA documentation. Didn't even get home before this email was sent. Then expect multiple calls with no voicemail from their office all week even after you've explained to them that you have now contacted Airbnb.
We love Airbnb and have had 0 issues until this past weekend. Needless to say, we will never stay here again.