Amina was nice on the phone and helpful right up to the time we were supposed to check in. It would of been great to know that the house was been co-occupied by other renters. We don't normally go for those types of rentals ourselves. The place was double booked so we ended up having to go to a hotel. In all the confusion I also lost my Ipad so the entire debacle cost me an extra $1,000. That said, great neighborhood and location so it was a real bummer things didn't work out.