Raquel and Jacob were very responsive before, during, and after the trip. That being said, there wasn't much I needed to contact them directly about--everything I needed was in the apartment manual--how to check-in and check-out, food recommendations, etc. It was really nice not to deal with unknowns during our first trip to Austin. We had a great time, and the apartment is in a lovely, safe location. Being close to the capitol building was great for the views, and it was a short (~15 min) walk to other sights (bars and restaurants) we wanted to visit.

I would recommend the space to a couple or small group of friends--definitely folks you don't mind being in close quarters with, given that the bathroom is inside the main bedroom. That wasn't a problem at all for our group, but something to keep in mind for others interested in the space.