We asked if we could check in a bit before 4pm (Their check in time) and we were told that it wasn’t possible at the cleaning team needed to clean the place… when we arrived The place was extremely dirty, the sheets where not clean and it was obvious that someone had slept on them. There was hair in the bathroom, crumbs in the kitchen, dirty cutlery etc… on top of that the place wasn’t taken care of at all, lights not working etc… when we contacted kasa, after a while they decide to move us to a different unit. Smaller, no river views, and not much better than the previous one, but due to been so late in the evening and that a festival was going on in Austin we decided to to stay as we couldn’t find anywhere else that late.
Checking was complicated and the parking key wasn’t there either… also the codes to enter the unit changes randomly and sometimes you’ll find that you have to contact them again to get access to the place you have rented in the middle of your rental period.
They need to up their game and have the places clean and up to date for guests.
The location couldn’t have been better and that is a good point!
I wouldn’t recommend kasa until they get all this sorted out!