Frontdesk has to be by far the worst Airbnb experience that I have had to date. The management is highly incompetent and their business model for their rental units can be understood to be completely money driven and lack professionalism. As a hospitality company, I believe they completely missed the mark for what it means to work in hospitality.
My experience:
Came to the unit for my check in, to find that the checkin code was wrong. The unit is located in an apartment building, and had spotty cell phone service. I tried to get onto the unit's wifi given the "detailed instructions" that Frontdesk provided - again, the wrong information.
I ended up waiting out on the hallway put on hold with the agents at Frontdesk for 45 minutes, to receive several wrong door codes while I was still frantically trying to resolve the issue on my side of things. 45 minutes later, they finally gave a code that worked.
WIFI password was never given to me correctly, I had to figure that out myself.