The location of this apartment is great. Rainey St. is super close and the walk to downtown takes about 15 minutes. The costumer service at the Airbnb was fabulous, but getting questions answered beforehand was rough. Also, there is a Nespresso maker (was told the pods were not included but then there was some there) which is not a coffee maker. It was difficult to figure out which pods to purchase before arriving. Self check in is not a thing. I was told I was getting a code to a lockbox to receive my keys but you have to check in with a representative. So that was very confusing.