The Airbnb itself was great and spacious HOWEVER there was a big ant problem in every bedroom and in the showers. I know this is sometimes out of a house owner’s control but my review is more about how staff handled the issue. I asked for an early checkin since all of my friends were arriving first thing in the morning and check in was at 4, they said no because the house would be occupied. That’s understandable. We arrive at check in time and we are getting ready for dinner and notice that there are ants everywhere! Ants in the bedrooms, the bathrooms, in the shower, the downstairs, etc. I understand that this happens especially if there hasn’t been any rain for a long time but we were trying to rush and get ready for dinner at this point and my first question was did the previous guests not notice this? Or even the cleaning crew? I called the support line to try to ask questions to understand how could this have not been reported by a previous guest. They told me that no guest has been staying there for the last 10 days. Sooo I was confused because they lied to me about why I couldn’t check in early. I was extremely inconvenienced and we had to rush to get to a party and dinner on time. If someone was actually staying there this could have been reported early someone could have come to take care of it before our arrival. One of my friends left to stay at a hotel because he was extremely uncomfortable. That was just embarrassing, because I was treating my friends and I got the Airbnb for my 30th birthday we were celebrating. They eventually had someone come to set traps but my friends and I took turns vacuuming to get the ants in the meantime.
When I asked for compensation they said they would refund me an amount that I didn’t think was fair, but I accepted it. When I tried to reach out about the refund, no response. I was told I would receive directions for next steps and I received nothing. I waited a week, and still nothing. I didn’t want to leave a negative review, and I wanted to give them a chance to make it right, but since no one is responding, here I am.
The location, the house, and the space was amazing, don’t get me wrong. It’s just the ant problem and the staff that really disappointed me.