Beware of any errors making a reservation, as they may not correct in your favor. The host Jason, is refusing to respond to Air BnB regarding my accidental butt dial reservation, to make any exception to their cancellation policy to refund any or all of the one night reservation of $221.
It was a complete mistake and I immediately contacted the host to explain that there was only one icon to hit that fully confirms a reservation, after hitting “reserve”- the only way to see all included costs.
He is ignoring me- he will not be honest or mature, even refusing to give me his bosses contact info. This was New Year’s Day at noon.
Overall, my experience with Hotel Indigo has been one of narcissistic abuse, hijacking my time and money, and just writing this review is making me feel sick.
Anything Jason says as a response to this review is not going to be accurate or truthful.
I get it that it’s the owners decision not the hosts, and it’s a process, yet he’s communicating one thing and air bnb another, finally responding to them but not me, saying he’s declining me the refund.