I originally booked this rental via Airbnb Luxe. I was contacted by Airbnb in August that they had removed the rental from Luxe due to consistently poor reviews and feedback. I was then contacted by Heirloom Travel, who manages this rental, promising that the concerns of past stays would be addressed before our stay in November. Heirloom noted 'wear and tear of the house' and 'poor housekeeping' as the reasons of why this rental was removed from Luxe, and that they are taking a full week of no reservations to work on the house (deep clean, new paint, etc.) before our stay. I believed the management company and rebooked with a small discount.
After staying in that rental, I can confirm that NONE of those promised updates were done to the house. This house is in terrible condition. 1) The photos were taken when the house was first listed, everything has seen years of wear and tear without being taken care of (the walls and floors are gray from stains). 2) Everything was dirty - Cockroaches in BOTH units - rugs, linens, couches smelled horrible. 3) Bedroom doors were off the hinges and could not even close properly for privacy and lights in many rooms and bathrooms were burned out. 4) There is construction all around this unit in the neighborhood - no sleeping in possible. 5) The patio cushions to the outdoor patio furniture were stuck in the surrounding trees? Some previous renter obviously had too much fun with those and they have yet to bother to either retrieve the cushions or replace them with new ones. 6) The wooden deck on Unit B is very obviously rotting and is a huge safety concern for large groups of people sitting outside on the balcony.
In short, I highly recommend not staying here and that Heirloom Travel finally considers fixing this unit before any other renter has this experience.