I’ve taken some time after our trip to ensure I wrote an honest review. The building and apartment are very nice and very clean. We never once felt unsafe. There are enough standard amenities stocked for 3-4 people, but a pizza pan would have been a nice to have. There are plenty of restaurants and shops to walk to, and it’s close enough to jump on a highway for a day trip.
The only complaint/issue we had was with the lock. The first night that we arrived, the lock stopped working, with us on the wrong side. After 4 calls to customer service and a visit from a locksmith, the cylinder was drilled and we were finally back into the apartment. The following day the unit manager came to fix the lock, informing us that the flashing yellow light we saw wasn’t a standard part of the opening process, but a notification that the batteries were dying. 10 minutes went by, we had a new functioning lock and new batteries.
Kasa’s customer service was awesome, and the manager of the team even called the next day to check on us.