Uncaring Corporate Host. I am an Airbnb host myself, so I understand both sides, but this stay was not worth the money. The location in East Austin can't be beat for its proximity to bars, restaurants, and coffee shops. And the bed was quite comfy. However, the description did not disclose that our room would be directly above the outdoor space of a very lively bar. I expected noise, so I brought earplugs. . . yet, we were still unable to sleep until the bar shut down around 2 am, and then were awakened again around 3 am when the bar employees begin cleaning up the glassware outdoors. The host should disclose that the volume is much louder than what would typically be expected on East Sixth since the rooms are directly above an outdoor bar that offers live entertainment and a food truck until 2 am. Also, we reserved a space for three people and one pet. Prior to the free cancellation period, we cancelled the reservation for the pet, yet the host refused to refund the $75 pet fee because the listing says it is "non-refundable." Yet, we could have cancelled the entire reservation and gotten all of our money back. That doesn't make sense and is not good business. When we arrived and were entering the building with our luggage, a pizza delivery person bumped into my husband and knocked a bottle of wine on the ground. We immediately began cleaning it up. An employee of the host heard the crash and came out to check. We continued to clean up the glass while she held the door open and watched. She got us some paper towels, but otherwise did not help or offer a broom, dustpan, or trash can. One good thing though is that there are coffee shops very close since the host provided a lovely coffee maker, but only left enough coffee for two servings when the reservations was for three people for three nights. Oh well, Lazarus is a great place for coffee, so I guess we really didn't need any in our room. The beds were comfortable and the location is fantastic, but don't expect the host to go overboard for their guests. Oh, and to be honest, we didn't report most of our issues because they had already demonstrated an unwillingness to be helpful.