Tom and Ellen are extremely friendly and communicative hosts, a delight to work with! Tom and I chatted on the phone prior to my arrival and he gave me tons of tips for my stay in Austin. On my way to their Airbnb, I experienced serious travel issues — my drive from Pennsylvania to their home in Texas was delayed by a serious, multi-state ice storm, leaving me stuck in Kentucky for multiple days. Tom was very communicative and easy to reach via phone and text the entire time, and was very gracious and understanding of the circumstances. When I ultimately had to cancel the trip due to the storm, they promptly issued a full refund! While I did not get to see the place, I would absolutely book with them again simply due to their amazing communication and friendliness during the whole ordeal. I was very impressed by how easy they made a very difficult and disappointing situation!