This was the worst AirBNB experience I have ever had. I have stayed in over 20 AirBNB rentals for vacation and business purposes and I have never experienced anything as unprofessional as Evonify's listing.
On the first night, we checked in around 10PM. This unit was difficult to find because unit 119 was on the opposite side of the entire building as units 101-117. This was very confusing, and the customer support did not assist us at all and just said "There's definitely unit 119 there.".
Upon checking in, we had to kill a spider, two cockroaches, and there were multiple flies flying around the unit. In addition, there was no toilet paper in the unit. After contacting the customer support about both issues, there was no resolution. They said they would bring toilet paper in the morning and try to relocate us to a new unit.
The next day, there was no toilet paper delivered. In the afternoon, they moved us to unit 122. However, unit 122 was only a one bedroom unit and we had originally booked a 2 bedroom unit. This was very unprofessional, and when I contacted the support to tell them about their mistake, there was no response. We were forced to stay in our original room with all of the mistakes and complaints unresolved.
Both units were dirty. The walls were different colors, the shower curtain was stained yellow, the shower had mold, and the cabinets were dusty. I have kept photo documentation for all of these issues.
Evonify has not resolved ANY of my complaints, and has also refused to give any type of reimbursement for both impacted nights. I HIGHLY discourage renting with Evonify.