The heat was not working when we showed up and temp read 54 degrees inside. They offered to send a tech while we went to dinner. When we came back they said it couldn’t be repaired until the next day. It was about 9 and the night before my moms surgery. We were willing to tough our one night since we had to get her up at 4 am for the hospital. Sadly though, when we climbed into bed the sheets clearly hadn’t been washed/ food in them and stains. When we went to shower, the towels weren’t clean either. All things considered we checked out the next day. Sadly they did not offer to comp us but 1/3 the cost. I’ve never had an experience like this at and air bnb.