Laura is a very nice person to work with, however, our experience was not good. Our stay was from a Thursday-Sunday. We checked in on Thursday, stayed the night, and were enjoying our stay in Austin. We had been using the bathroom throughout our stay, and nothing was wrong. We had left the house early Friday morning, and returned around 4:00. One guest used the bathroom, and realized that there was water all over the bathroom floor. We were not sure where it was coming from, but assumed it was from the toilet. We flushed the toilet to test our assumption, and we were right. This time, a large amount of water rushed out from the seal between the toilet and the floor. We rushed to dry it up with the towels form the house. In the meantime, we tested the shower to make sure it was just the toilet. As soon as we turned the water on in the shower, water rushed out from the seal between the bathtub and the floor. At this point, the whole bathroom was flooded. It was so flooded that water seeped into the bedroom next to the bathroom and ruined a suitcase that was in a closet. During this time, we were calling and leaving voicemails for Laura. There was no response. I even reached out via Airbnb, and left text a text message. After sending the text message, we finally received a call back. I explained what was happening with the bathroom. Laura's response was to use the bathroom of the condo attached to ours. We assumed the attached condo was furnished, and we would just move next door. After finding the key to enter the attached condo, we enter to see there is no furniture, no shower curtain, nothing. Laura had suggested that we should use this bathroom for the remainder of our trip. We felt that was an incredibly insensitive response coming from a Host. To suggest that a group of girls have to go outside to another condo to use a bathroom throughout the rest of our 3 days in Austin was silly. We did not feel comfortable doing this at all. We were not comfortable with going next door in the middle of the night to use a bathroom. It was at this point where we asked if she could send a plumber. We had also decided that we will not be staying in this house for the remainder of our stay. We asked for a refund for Friday, Saturday, and Sunday, and received approval for that right away. Eventually, Laura sent a plumber and asked us to stay for the plumber to arrive. By this point it is 5:00 in the evening. Throughout this whole experience, we had been looking at hotels to stay at, since there was no way we could have stayed at the house. We eventually found a hotel that could accommodate our group at a reasonable price. Finding hotel rooms on a Friday...