I host group trips for several different individuals monthly. our stay at this property was one of those trips. We arrived to a cold house, with a non-working refrigerator, and dirty dishes from previous guests left in the dishwasher. I actually had to message the owner twice to get a response, in which I was told that a refund would be issued because the refrigerator stopped working on the last stay, and he had control of the heater. I am still waiting for a response, 7 Days later, as to whether or not I'll receive the refund that was promised for the inconvenience.