The house is very comfortable and the location could not be beat. Unfortunately, the downstairs tv did not work, and having 2 separate living spaces for our older and younger children was a big reason we chose this property. However Guest Services sent someone late in the day on the Sunday of a holiday weekend, which showed real dedication and hospitality, and after it could not be resolved, volunteered a $100 reimbursement. All in all, we had a fantastic Austin vacation staying here.