Jon was very responsive and the booking and check in process was great. The unfortunate downturn happen once I checked in late at night and found the bedroom dirty. I am OCD when it comes to cleanliness and I immediately contacted Jon to let him know and sent pictures. It was around 1am in the morning and I was tired and had to check into the nearby Marriott so I could get some sleep. I asked Jon to cancel the reservation and to refund my stay. He declined a refund and made a false statement that the cleaner said he came to the apartment at 2am and couldn't come in and clean because I was watching TV. This was completely false as I checked into the Marriott a few miles away at 1:52am. I showed Jon proof of this and he still declined to refund me. Needless to say I had to involve Airbnb and after reviewing all the proof of the dirty room and my check in proof at the hotel, they issued me a refund. I was so surprised by this given the previous great ratings. I hope this was an isolated incident but proceed with caution.