Anne was very accommodating and checked in to see how we were doing. I appreciated the extra bedding and toiletries in the bathroom. Overall, I was very satisfied with the place and my experience. As I mentioned, the pictures made the space look a little bit nicer than it actually is (brighter, nicer furniture), but it wasn't a problem, because we were mainly using it as a place to stop while getting around the city. Overall, we were happy with the experience.