For context, there is the host, which is a 3rd party, and then the actual building and it’s management. We had a number of issues during this stay.
1) According to the host, the building requires you to pick the exact person who will be checking in upon booking, and you cannot add multiple names to the reservation even if you book a place that fits 6. If you need to change it, they charge you $99. While they make this clear upfront, day of we had to change our person because our main point of contact caught COVID. It seems wild to me that we should be charged $99 simply because another person will be checking in.
2) When I reached out to the host to change the name, they informed me the actual apartment we booked was sold out and they’d be offering me another (less nice) apartment. On the host’s part, they did refund me a night for the change which I appreciate. However, I got no other communication about the overbooking, and neither had the host. We’d had this place booked for 2 months. If I had not reached out to the host to change the name and they hadn’t reached out to the building in turn, I don’t think we ever would have found out the place was overbooked. We potentially could have arrived with no place to stay. Other reviews have mentioned similar issues. Also, even though the host had to change our booking, they still charged us $99 to change the name.
3) The host made 2 bookings for this new apartment - one for Friday-Sunday and one Sunday-Monday, without informing us they had done this. This led to a lot of confusion during our check-in process since we thought we were checking in for Friday-Monday. And we had to come down to check out and re check back in on Sunday morning before a wedding we were attending. While it seemed necessary to do this to ensure our booking, a heads up would have been nice.
4) The building will try to make you attend a sales pitch. We arrived close to midnight after a flight, and the salesperson was incredibly pushy. We continued to get phone calls and texts each morning. This is not the host’s fault, but I do think there should be some notification from their side that we can expect this from our stay here.
Finally 5) The place itself was very clean and well-located. However, it was not actually well-maintained. Carpets were stained, knicks and dings on doors and furniture, wood coming off of shelves and cabinets, etc.
Overall, I would not recommend this place especially given the cost.