For a professionally managed property (as opposed to single property maintained by an individual just for extra income) my family, traveling on a little Texas vacation, expected everything to be as promised in the listing. When it was not, we reached out to have our issues, albeit minor, addressed. What resulted were some communication problems.

There were no K-cups in the unit, although they were included in the listing. I inquired and was told that they were there. I looked again, they were not. Same with paper towels. I was told they were under the sink. No, they were not. Could they please bring some more? No response. I asked again the following morning as we were on the way to Whole Foods and would buy them if they were not provided. I was told it would be remedied immediately. Great! Fast forward several hours later, we return to the unit. No paper towels. Finally when I inquired a third time time someone came with the goods.

Sure, these are minor issues, but easy to fix, and it took more effort by us than it should have while enjoying vacation.

It would have been a little bit nicer if the management just straight up admitted that the property hadn't been properly inventoried or "checklisted" in the words of the manager before we arrived. Instead of what happened with the lights when we first arrived...

When we arrived it was pouring rain and very dark in the mid-afternoon. We immediately noticed that three bulbs were out in the living room area and it felt cave like. Very, very dark. I texted, no response, so I then emailed, no response, and then called the property manager, no response for an hour and a half. I next left a message for the emergency manager/owner who then told me later by text that both managers were busy but that the lights had all been working the day before and the occurrence of three bulbs out must be due to the rain storm. I thought this explanation was laughable but was pleased to be told that the individual who would address the problem was on his way. We go out and come back two hours later--it hasn't been taken care of. I followed up and was given the explanation that the individual responsible for maintenance actually lives several hours away. He did eventually come and changed the obviously burnt out bulbs which made the hallway slightly brighter. In sum, it would have been appreciated if the manager was up front that there isn't someone on site and that it was going to be several hours, instead of suggesting that everything had been perfect and the problem would not be taken care of within a few minutes.

Bottom line, apartment was fine, overall a passable experience but unfortunately I wouldn't stay with this management company again.