Home is clean and nice, check in was easy.
I decided to cancel my reservation early due to an issue (no hot water) - especially frustrating as I'm in town for work (working 75+ hours per week), so just wanted the home to shower, sleep and relax. Robert fixed the issue (pilot light, so nothing major) after I contacted Airbnb and had already decided to cancel early.
I followed the procedures set in place by Airbnb and followed the posted cancellation policy listed on Robert's rental agreement. Once I had checked out, Robert sent me repeated messages through Airbnb's messaging system essentially telling me it was fixed and that I could return, however, I had already secured other arrangements. I was polite and apologetic at first, but once Robert's tone changed, I eventually told him it was late and to stop contacting me as I was no longer at his rental home, at which point I blocked him on the system.
The following day I woke up to a threatening email which stated that he needed the money (ALL of it, even though his cancelation policy clearly states reimbursement in full for all nights not stayed if you check out early, no restrictions) and that if Airbnb didn't return to him the entirety of what it would have cost for me to complete my reservation he would sue me personally. I responded matter of factly stating that I had called Airbnb directly and worked with an agent and followed his own exact cancellation policy. After a few emails back and forth, I also offered to pay him for 4 nights (though I actually only physically stayed one night) + the cleaning fee. He rudely refused my offer, insisting over multiple messages that I was taking advantage of him. We ended with me letting him know I would not tolerate him harassing me over email and that I would both report him to Airbnb and would save all of our communications should there be a need to involve the court system.
The house is lovely, the neighborhood is nice. Robert was extremely friendly in the beginning, however, should you have any problems, I would be concerned with how Robert responds.