Do not use! I’m not sure if I was scammed or not… I flew in from Ohio for a business trip. Paid in full for a reservation and upon attempting to check-in was told they have no such reservations and sorry they would not be accommodating me for a room.
They were very un-empathetic nor offered any help what so ever.
When I contacted the host who provided the reservation was also not very helpful… he offered no help and just said basically they made a mistake and oh well.
I called Airbnb, I was super upset and in a very uncomfortable situation - no one offering any real help and the rep just left me on hold for a very long time w no follow up. I had to scramble and luckily after a few hours found another place to stay with no help from Airbnb
Very disappointing all around!!