Welcome was great - access to house was simple. Rachel left us some welcome food on the counter and in the fridge. The house had everything we needed and more. Beds were comfortable, towels were clean and plentiful, and the layout of the house is perfect. Our only complaint was that there was noise from the construction going on in the backyard and there were some issues with cockroaches in the bedrooms and bathrooms. Wasn't a big deal to us so we didn't bother Rachel with it (I'm sure she would've made it right, however!) The location of the house is great - nice quiet neighborhood but close to highways and a short drive to everything Austin has to offer. We would definitely stay again!