We were three guests traveling alone for a girls weekend getaway, which consisted of me picking up a guest from the airport. Our third guest was to arrive the following day..
Our experience:
1. Poor Communication-
I attempted to reach host at 8 PM to ensure everything was ready, however did not hear back until next day, AFTER messaging multiple times at night advising we couldn’t get in, and reaching out to her again at almost 8am, I finally heard back next day. Star stated she had an emergency.
2. Terrible check-in-
Once we arrived we were unable to get in through the garage because we were missing the sticker from the box. We went back to the key box various times and looked around the floor to ensure it wasn’t misplaced. By the time we were able to get in, by following a car, it was 1:15 AM. Again, this was happening & no response from host.
2. VERY Unsanitary conditions! -
Dirty bed sheets, floor sticky, 1 bed had the wooden slats (frame) falling apart. Oreo packaging under bed. Dust. We SLEPT in dirty beds! (Wait for it) Dishwater was making noise, not fully closed - dishes were dirty inside. When we woke up in the morning, the second guest bed had blood stains and on bed sheets, I was so embarrassed as I picked this airbnb for the 3 of us to reunite. We sent pictures, Star immediately apologizes stating it was unacceptable. My bed had body fluids on sheets and frame. Star explained this has never happened to her before… Asked us when we can leave for a few hrs so that they can clean the property. We had to leave for a few hours! She offered us our cleaning fee in return, but by the time we got back it was a whole day lost (after 4pm was the time to return). My party asked for half off, as we were only staying 2 nights. This was a reasonable request - given all that had happened. Host declined.
I do believe Star attempted to fix our experience. But the conditions of the property and, the body fluids noticeably on the bed and bedframe, the dirty towels and bedsheets full of oil, sticky floors. All of this was very unsanitary and we have pictures to provide as evidence. Although location was what we wanted, our girls weekend getaway, reunited after 18 yrs together, was a complete embarrassment and disaster. Unfortunately this was our experience- we would never recommend.