Chereen and her assistant did an awesome job with everything from start to finish regarding our Airbnb experience. My friends and I went to Austin to celebrate my best friend's birthday and we wanted to go somewhere unique and cool. Top Trip Rentals has the best customer service of any Airbnb location I have rented so far. I actually rented a different one of the lofts, but one friend added one last minute, a week before our trip, I contacted Chereen and she was extremely accomodating and allowed our group to transfer to a different loft that was slightly larger and more comfortable (of course we paid the difference). I don't think every Airbnb host is willing to do that to help you out. AC worked great. Location was right at the western side of 6th street, so it was really convenient and we walked to most places, including Congress Bridge to see the bats. The wifi worked fine, we cooked breakfast one day before river tubing and all the appliances worked fine. Also, on our last day, we ordered Franklin BBQ and the pickup time is at 10:30 AM, and usually check-out is at 11 AM, but Chereen made an exception for us and allowed us to stay and finish eating before the cleaning crew came, which was very nice of her. This Airbnb experience really made our experience in Austin, TX so much better and I would book again with Top Trip Rentals without hesitation. Thanks Chereen!