As much as my group and I were looking forward to this stay, we were disappointed with the amount of inconveniences with Urban Stay.
1.) There was a 2 hour delay with our check-in when we were only informed of it being 30min- hour delay. My group arrived an hour after original check in time and the house was still not ready.
2.) The oven and washing machine was broken. The washing machine was fixed a day or two in during the trip but that leaves me to question how were the sheets cleaned for our arrival? We spent the first few days washing our own sheets.
For the price of the airbnb, we expected it to function.
3.) The neighbors are extra sensitive… probably due to the fact that they’re a few feet away. The location of this house wasn’t what I expected, seemed like a good house to host a big group but the neighbors don’t like the teensiest bit of noise, we weren’t loud but still got complaints.
4.) We were offered compensation for the grocery items bought for the oven that couldn’t be used but never received it. It’s been silent on communication even after reaching out multiple times.
5.) Communication. I was speaking to at least 4 different people from Urban Stay so I’m not sure how or if information got relayed to each other but there were some holes in their communication.
6.) Overall, it wasn’t all that it was made out to be in the description. The photos are a bit deceiving- it looks smaller in person.
We made the best out of it, otherwise- book this airbnb at your own discretion.