I’m giving a two star review because of some cleaning issues. The place itself is nice and is in a good area. The directions provided were good and we had no problems getting in.
The cleaning issues were due to the sheets being dirty on the bedroom mattress. We had to take them off and wash new ones and put them on ourselves. Upon taking off the sheets, we also noticed there is a large pee stain on urine mattress.
The shower wouldn’t drain properly and would pool up with water full of black hair. Those were the things we ran into issues with.
I requested a refund on the cleaning fee but was declined because the host said we didn’t take pictures of the sheets and the drain was a maintenance issue. They also said that we didn’t inform them of the drain until after the stay was a reason for the decline. I figured I would let them know once we left so they could take care of it when no one is there. We did take pictures of the drain. We left the dirty sheets in the closet for them to take a look at but didn’t take pictures of them.
As I wrote in a note to them, it’s disappointing and unfortunate because the two main things someone would expect to have during a stay are clean sleeping and a properly working shower. The money isn’t the issue. It’s being charged for a service that isn’t fully provided.