It took us over 2 hours to get into the residence. We were not told that we would need a keyfob and on top of that, we were not told where the keyfob was located on the premise. After an hour, we found the keyfob. We then spent over an hour afterwards trying to contact them to get the code for the lockbox that the key fob was in. We called multiple times to the number provided to us by the host's email and we were on hold for 50 minutes before we reached someone to get the code. Overall, we wasted almost 3 hours trying to figure out how to get in and I am definitely never staying with Vacasa again.