Dealing with kasa is a gamble — their quality of communication and issue resolution is VERY UNEVEN and ends up being poorly executed. First of all they’ll put you in a unit without checking to see if the TVs all work, or if there is a random hunk of metal in the disposal in the sink !!! And then they are not quick to respond or resolve. In my case the bedroom TV in my luxury apartment was broken and had no remote — AT LEAST ONE WOULD EXPECT HOUSEKEEPING TO NOTICE A MISSING REMOTE — and on top of that the TV seemed to be dead and didn’t respond to a ‘universal remote’ that they dropped off at the front door about 4 days after I had to notify them of the problem… WITHOUT ATTEMPTING TO ENTER AND RESOLVE THE PROBLEM — even after I granted access to them.
I will give them credit for securing some great apartments ! They seemed to have about 5 in the ‘AMLI on 2nd’ (19 story luxury high rise 2 blocks from ‘Town Lake’ in one of the best areas in downtown Austin. They also did a good job explaining the VERY COMPLICATED entry/check-in procedure— once you have checked-in and get your ‘resident access cards’ and learn the process — it does get fairly easy. The very nice units are sparsely and cheaply furnished — uneven again — some nice touches, some glaringly shabby items…
One roll of toilet paper is all that was provided for a 7 day stay —- you get more at a Motel 6…