One of the worst experiences I’ve had with Airbnb. I showed up to a completely empty apartment that didn’t even have a lock on the door. You could literally see through the holes into the apartment. After being placed on hold for 45 minutes one of “Kasa’s” employees let me know that they would be transferring me to a different unit but that they did not have the access code to get into the new unit. After waiting another hour I was finally given the code to get into the apartment. When I got into THAT unit nothing had been cleaned, the bed was completely stripped with no bedding on it, towels were dirty and on the floor in the bathroom and there was no shower curtain at all. After all of this they refunded me a total of $168 out of $1008 that I had paid for the booking. I hate leaving any sort of negative feeback publicly and usually just leave it in the private message section here but this was pretty wild on all fronts. I would highly reccomend NOT booking through Kasa.