The Kasa apartment was spacious and in a good location, however we unfortunately had multiple problems during our stay. The most concerning of which was not having any communication from Kasa when there was an emergency situation in the building we were staying in (possible bomb threat). Other Kasa residents in the building were notified of the situation by Kasa, but we never received any communication. I reached out to Kasa to try to understand why we were not notified and figure out how to ensure this doesn't happen again (there was another bomb threat the following day). We received a small refund for the issue and was told the Kasa team would escalate this issue and get back to me, but there was no follow up.
On a separate occasion, Kasa notified me they were sending a maintenance person to fix a light the previous renter had alerted them of, but I asked Kasa to not send a maintenance person while we were staying there for (1) COVID-related safety reasons, and (2) disruption during the work day. Kasa told me they cancelled the maintenance request, but the maintenance person showed up anyways a few days later during the workday, disrupting a work meeting I was in.
These may be one-off issues, but they didn't instill enough confidence in the company for me to stay at a Kasa again.