Here was my first poor experience with Airbnb. Debra was not particularly helpful, friendly, or efficient in communications.
Host checkout expectations are also a bit demanding and unclear. She asks that you wash the dishes, towels, and take out the trash before you leave. If I'm paying $100/nt, that should be a courtesy and not an expectation.
Host repeatedly reminded me she was running 10 Airbnbs. Maybe a little too many for her.