This is a difficult review to write because the apartment is in a great location and would be a comfortable stay for one person over a short period of time. However, I was one of 2 people staying here for over 2 weeks so there were some issues.
Very few (if any) cleaning supplies/essentials were left to use in the apartment. (Ex: 2 toilet rolls, 4 dishwasher tablets, no cleaning products/sweeping brush, no cooking trays, very few pans/household essentials). I contacted customer service and requested a cooking tray, sweeping brush and some kind of cleaning spray to disinfect the kitchen. I was told that I would be given a cooking tray but the other items were unavailable. I was confused given the length of my stay and the price I’d paid for the accommodation. I was then informed that they would be able to give me all 3 requested items and they would be left outside my apartment. 48 hours later (6pm in the evening), whilst I was home alone and showering, someone was repeatedly knocking on my door. A member of the team was standing outside the apartment with a sweeping brush and a bag of items I didn’t request. I appreciate they were trying to cover their bases but I was unable to cook in the oven or clean the kitchen counters effectively for over 2 weeks. When I accepted the items I found a message from the CS asking for permission to enter the apartment as I didn’t answer despite being told the items would be left on the doorstep.
The living room furniture was extremely uncomfortable and not what I was expecting from the pictures.
Absolutely no safety mats in the bath and the shower curtain is far too long for the tub, it bunches up under your feet. I’m a 26y/o with no mobility issues but I managed to slip the first time I used the shower, as did my companion. The water comes out a steady stream from both the tap and the shower head despite having it set to one or the other so naturally the flow isn’t great.
Great location but a fire station is located about a mile away and the sirens are constant and I quickly realised the windows are not double glazed.
If you plan on a stay longer than 4/5 days then definitely prepare to buy your own household items and I’m talking about the absolute bare minimum. I only hope the cleaning team didn’t throw all the items I bought for the flat and the next guest has a more comfortable stay!