I hate to do this, as I am a small business owner and I would never ever leave a bad review if it was not warranted. I am able to give grace and understanding and all of the above especially with an Airbnb host. However, this rental for a week stay cost over $6000, and the experience that we had was absolutely atrocious and extremely disrespectful. The minute getting there Devon explained the hot tub was broken. He asked if this was imperative for our stay- we came with a big group of girls and children and older folk for CMA week, so yes it was. Originally upon checking in Devon said it wouldn’t be fixed until SAT (it was a Tuesday checkin). I requested to please try to find somebody else sooner, upon checking in we realized that there were three fridges. All three were broken, running above 43° and quickly ruined our food for our children. There was no hot way to make the bathtub work upstairs for hot water. The entire knob was broken off. So obviously this would have been some thing that former tenants would have noticed, because they would not have even been able to shower in the upstairs bath with hot water. He tried to say this was “brand new” although they (apparently) had a check out that morning. He said the same thing about the fridges. He said the hot tub never breaks as well… also upon check-in there was issues with the TVs not working, but that was resolved.
We had children three years of age and younger, so it was pretty important to not only be able to protect our $600 worth of groceries, but have hot water to bathe our children in, TV to occupy them at times, fridge, and yes the hot tub since it was an expensive amenity to the Airbnb.
So as I began to check in and run into issue after issue, I started to tell Devon. Regarding the hot tub at first he was nice saying he would do anything to have it fixed even if it meant replacing it because they never had issues…
As more issues continue to reveal themselves- he said to me that his home did not like us and we would have to rethink the reservation entirely. He put in writing multiple condescending in extremely rude things that a Airbnb host should never say to a tenant. I was only contacting him because yes we need a cold fridge for our food for our children and yes we need to be able to have hot water to bathe them.
He said verbatim “oh you’re used to someone bending over backwards for you.”
He accused us of being mean to his workers, since he was out of town in Las Vegas had a gambling tournament that he made sure to tell us about, he said we were rude to his workers… His workers actually came inside and took shots of tequila with us as we all laughed at the terrible luck. His workers explain to us how this unfortunately happens all the time
His workers also explain to us that Devon does not even on this property. He is a renter. He is a renter who’s then Airbnbs the home
Mind you I paid $6000 for this rental. Quite a hefty profit for someone who rents the home considering I am just one renter out of the month for one week
He said that the hot tub never breaks, yet the handyman who came to fix it explained he was just there the week before doing the same thing. Fixing a short fuse, which is just a temporary fix which is why he hast to come back every week. Devon was extremely rude saying how I must be making that up, considering that guy has never been there before… Then proceeded to send me a screenshot of the messages where he and the guy have a text thread history and nicknames for each other..
moral of the story, this house was extremely rude. Trying to accuse us of being rude to his workers when we were nothing but accommodating and respectful to them even offering our help and appreciative of their help. He promised us because the hot tub was having issues- and all the other issues with 2 different fridges and bath- we would be able to utilize The third-floor for the weekend one night. He then took that offer back on the day off, Friday night. With no communication to me- I just asked if the cleaning crew was still coming by and then he said that the big boss said that he was not allowed….but Devon said HE was the owner..so who is big boss?
Devon also said he was spending $3000 on a brand-new fridge for the issues… Although it was the actual owner who brought it himself…and paid for it. He told us this standing in the kitchen.
We are very confused on this order and structure of this Airbnb. It seems as if it is a beautiful vintage historical piece of Nashville, and the money is not necessarily being put back into the home. Which would be none of our business, if we weren’t frequent renters on Airbnb. It seems, based on the aggressive and rude messages from the host in writing to us, that he was annoyed that we wanted a fridge at work, hot water to bathe the children, and a working hot tub. Even after the gentleman came back to fix the fuse, it shot out again on Friday night. They came back to fix it, but this just shows it is an ongoing issue.
The condescending, aggressive, completely disrespectful and rude host Devon, is what’s making me want to draw attention to this.. Nashville is a place for hospitality, and he had the audacity to say that he is a host not a customer service representative. Unfortunately it is his