The location can improve on caring about their guests, the own was only concern about getting a 5 star review but did not put forth 5 star quality behavior. The location is self check in at 3pm we arrived and the home was not clean. There was be bedding on the living room couches and dirty dishes on the kitchen counter. The trash in the kitchen was not taken out and smelled. We went upstairs to fine that both bedrooms had not been cleaned. The beds we recently slept in. Both bedroom bathrooms were not cleaned and the previous guest left items were still in the showers. The bathroom trash cans were full. When we entered the home it was 79 degrees because the bedroom windows were left open. We sent photos of the home to the owner through the app. I also tried calling the own multiple times but they did not pick up. The owners voice mail was full and did not have a greeting with their name. After awhile the owner finally responded to our messages saying sorry and that they would send a refund but we needed to leave the home. I explain to the owner that we had driven over 3 hours to stay at the home and that I booked the home a month in advance so they had plenty of time to have a cleaning service set up. The owner did not care that our money for staying somewhere else was tired up with them and we did not have any other option to stay. The owner would not help us with our situation and blamed Air BNB for the issues. I asked the owner multiple time to call me giving him my phone number and he would not respond. We came to Nashville to see a concert and we did but since we had no place to stay we had to drive home after the show. After leaving the show we got stuck behind a car accident and was stationary for over three hours. We drove through the night and early hours of the morning with no sleep and got home at 6 in the morning. Also before leaving the home I stopped and talked to a fellow guess they told me that the cleaning service came to their bnb and looked like they just left. They stated that the washing machines was going and the left the laundry that was being washed and need to be dryer by the guest to deal with.