Ashton is amazingly responsive and easy to communicate with. She responded quickly to each message and also messaged me to check in and see how things were going. The apartment was incredibly clean and well taken care of. She provided shampoo/conditioner/body wash and a hairdryer which was nice to not have to pack in my carry on. There was also plenty of extra blankets/towels and pillows. I stayed with my mom and we each had enough privacy with one of us in the bedroom and one on the pullout couch. The location is incredibly close to downtown, great for us because we did not have a car and about 2 blocks to the Country Music Hall of Fame and the Arena and just across the street from Ole Smokey Distillery(really nice to go grab a drink and food then walk back). The only downside for us was being so close to downtown it was pretty loud. The building the apartment is in is huge and had a lot of people. We could hear people walking/running/yelling/drunkenly talking in the halls and more than once people were at our door trying to get in (probably drunk but still nerve wracking at late hours). Ashton had a big container of ear plugs which was a plus and definitely helped us get some sleep. Also across the street was an incredible Ramen restaurant that we ordered from and it was the best food we had on our trip! Like some other people mentioned we also had issues with the Latch app but Ashton was able to help us with that.