First, the house is great for a family vacation. We had 4 little girls who loved staying in the bunk room together! And the back yard area was huge and fabulous for kids! Also, Kyah was a great host who was super quick to respond and tried her best to help despite being out of town. However, there were a couple of issues with the house that she was not able to resolve while we were there. First, the house was not as clean as I would have liked. The floors appeared clean at first, but we couldn't go barefoot in the house without getting very dirty feet. Kyah sent someone to clean the floors, but it didn't really help. They needed a lot more scrubbing. The inside of the trash can was also very grimy (which I only reported at the end when I changed the trash, so she didn't get a chance to fix that). Kyah seemed very concerned about everything and said she would consider getting a new cleaning service. The second issue was that the car charging outlet didn't work. The regular outdoor outlet did, so we were able to charge slowly, and that was enough for us. Again, Kyah sent someone to try to fix it by flipping the breaker, but that didn't fix it. She was so concerned and responsive that I expect she is going to resolve these issues, but I didn't feel like I could give the house 5 stars. I wish there were a 4.5 option.