Tracey was very sweet and very good with communication. There was one issue that came up and she had it handled very quickly. The house is beautiful and very well decorated. The only thing is that the “door” on the bathroom is not big enough and has gaps with little privacy and the “door” to the bedroom has two large windows on it. This again means no privacy if a third person were staying and means the sunlight and streetlights are very bright when trying to sleep. The bathroom is also only accessible through the bedroom. It worked fine for the two of us, but if we had a third person staying as advertised for three, the lack of privacy would have been a big issue. I think it was a great place for my boyfriend and I, just not sure it should be advertised for three people when these things are not clarified in the listing.