When I reported our dissatisfaction with the condition of the condo upon our arrival, we were offered another condo in the Haynes Area which is further from downtown and in an even higher crime neighborhood (“Allen” sent us 2 warnings AFTER we checked in to keep the doors, windows and our cars locked due to the crime activity in the area). When we rejected the offer to move, Delaney (we never spoke with Allen) was very professional and responsive in correcting issues. She went to Walmart to purchase and deliver to us clean bath mats to replace the used, filthy ones, a new shower curtain to replace the dirty & molded one, a couch cover to cover the dirty, stained sofa, mattress covers since there were none and laundry soap to wash the sheets that were on top of the unprotected mattresses. There was nothing she could do except apologize for the ripped living room curtains, the lack of any nightstands or working lamps in all but one bedroom, or the dirty decks littered with cigarette butts and disintegrating furniture with hole-filled & dirty cushions that we didn’t dare sit on for fear of ruining our clothes. So even though we had beautiful weather, the decks were useless because there was nowhere to sit. Imagine our surprise when “Allen” sent check out instructions directing us to pick up cigarette butts and put away the patio cushions!