Home was adorable, but not clean upon arrival, despite the sizable cleaning fee. Neon sign broken, door off the hinges, dirty towels left out, dirty dishes in a broken dishwasher. Messaged host and only received automated response with a number to contact. Door knob broke and locked a friend in the bathroom. No clear instructions for where to take trash. Beds unmade. Very unsatisfied with customer service and with price paid for the home we arrived to.