This was my first time using airbnb, and the experience was great. John reached out to me prior to my trip to let me know how to access the carriage. There was a note on the door when I arrived to let me know I had the right spot. Their book with sites and attractions was very well thought out. The description was very accurate. The neighborhood had a great vibe. You could actually see Shelby Bottoms park from the carriage (which is an awesome park). There were several restaurants and bars within walking distance. None of them were chains. It was great.