Without question the worst Airbnb I have ever stayed in. Not even close. Let's recap.
First was told there was no way I could check in before 4. Not insane but not ideal. Unfortunately I had a meeting at 430 so was only able to drop off my bags before returning late that night when I went to the bathroom, noticed it didn't flush properly, didn't think much of it and went to sleep. Also I noticed the lockpad was 5577 and they lockpad key was left on 5577 so anyone could have easily gotten into the unit.
When I awoke the next morning there was no water at all in my unit. I emailed Vacasa and had a response relatively quickly giving me a number to call. I called and was told someone would be there "hopefully with 30 minutes" and they would call when they were on there way. After almost 90 minutes I reached out again. Was again told someone would be calling me. After another half hour I had to go to my meetings and left unshowered.
I submitted for a refund and was told "I requested help after hours and their team was very prompt so they are refunding me '30% of my stay'". Unfortunately, my stay was $400. Maybe they meant for the night?
When I returned later that day I checked the faucet, it was running, I checked the toilet. It flushed. They fixed the issue I thought! It was not until the next morning I realized I should have checked if they turned on the hot water. They didn't. They only turned on the cold water.
I reached out to Vacasa the next morning where I was told "It wouldn't matter because I had to check out at 10 regardless and it takes the water heater a few hours to heat up so I shouldn't even be worrying about it".
I email back saying how wildly inappropriate this is and received a call from the "property manager". We spoke for 20 minutes and she was very apologetic and assured me Vacasa would make this right and give them till the end of day Monday for someone from guest relations to reach out to me and make it right. I waited until CoB Monday and then sent another message.
I received this response:
Hello Zach,
Thank you for contacting us. We are very sorry to hear this; thank you for letting us know. I have notified our local staff to make sure they are aware. I am opening a maintenance request and have included your contact information so a local staff member can reach out to you.
You can look at my other reviews. I don't think I have ever written a bad review. Considering this place doesn't have any reviews yet, I'll be flagging this experience to Airbnb, but in the meantime I highly highly highly do not recommend staying here.
Also some of the pillows smelled like urine. I wish I was kidding but I'm not.