We had TONS of issues with this reservation. When we showed up, Colin had given the same check in instructions to us and a different man and we were unable to get him to answer our phone calls for an hour. We sat in our apartment while this stranger smoked weed and stole my phone out of my hands and refused to leave. We finally got Colin to answer the phone and he was very quick to blame him assistant for the mishap. We then had to beg Collin to send a cleaning service, after this stranger had used the shower and slept on the beds. We also quickly found out that the air conditioning was not working for the entirety of the summer. Collin would send in maintenance but never checked with us that the issue was solved. It never got fixed during our entire stay. We asked for a partial refund and Collin continuously declined, despite the main reason we picked this unit was to have air conditioning in the hot Nashville summer. He was so rude during all of our communication. We also found out the apartment complex doesn’t allow airbnb’s, so one of the front desk ladies told us to lie if anyone asked how we were renting for such a short lease. The gym was constantly closed for maintenance. Two of the three elevators were typically shut off. The pool got shut down twice while we were there within three months. There were parts of the wood trim chewed off by someone’s dog. The furniture had stains all over and we had to ask Colin to replace it. We were missing a remote. The list goes on. It is an utter waste of money for the lack of amenities and terribly awful communication.