Haley and Catherine were very helpful and friendly. The facilities were very quiet. They offered to get us anything we needed. Having said that, we were a little put off because of the hygiene of the space. The toilet was dirty when we arrived; there was a dirty fish tank on the kitchenette counter space; the coffee pot was dirty; the kitchenette garbage was overflowing; the mini fridge had empty containers and old food in it....Also, we did not think we would have to share the third floor with anyone....There was a couple of college students in the next bedroom. Finally, the room was very cold for us (62 degrees) and there was only lukewarm water for the shower throughout the duration of our stay.