Sonder refused to help modify my reservation when I had a flight cancelation. I was stuck in another state and unable to check into the apartment on the day I had originally booked. Upon reaching out to them, they instructed me to contact Airbnb and I didn't hear from them again. Airbnb got involved and Airbnb credited me for the night I was stuck in another state due to the cancelation, NOT Sonder. Sonder offered no help and I'm weary to book with their company in the future due to this experience.
About the apt.:
- You'll walk uphill from downtown to get to it and there's construction you have to dodge. And there are closed sidewalks and not a whole lot of streetlights to help you navigate. Walk is a generous 15 minutes.
- The apartment was clean, though there were no paper towels, you had to go hunting through the cabinets to find toilet paper and of the two identical mini bars of soap, both boxed, one had the plastic removed, and one was sealed. The other toiletry items seemed like someone had collected them from past hotel stays as none of them matched and none of them had a seal to show they hadn't been used prior to my stay.
- The bedsheets are like 80 grit sandpaper.
The one major perk to this apt was The Goat Sobro restaurant located on the block. Their breakfast sandwich is a must order.