Email notification system was rarely responded to. I emailed several times before/during the trip but no reply. When we arrived, the fact our family AirBNB account name did not match my personal ID (But payment; name on record did) they would not let us in. Over 30 AirBNB's through the years and never had this issue. To his credit,Sonder rep stayed on the phone over hr with us until we got into the apt. Very corp-not a personal BNB exp. He was very paitent, but Sonder Threatened to cancel unless we changed name on AirBNB acct. Finally we got in (several access codes) but truly felt a "bait and switch" here. We rented a room that was a corner unit but that is not where we stayed. Extremely noisy on the main street. Alot of light; quiet neighbors. Suites, beds, bedding were all clean & comfy. Coffee; tea; S & P but no oil. No bkfst food. Very sparse, but tons of towels/pillows. No Sleep through all night siren noise but our ear buds helped. Felt safe. Walk to great food! Central BBQ ac