Gretchen was a great hostess, and she was so quick and prompt in addressing any questions or issues I had. The only complaint is the issue that air can not be controlled in the unit by the guest because the air is controlled by the owner above. I will say Gretchen was quick to lower the temperature and address our concerns. We just prefer being able to adjust the unit on our own. I would also warn it’s at least 10-15 minute drive to downtown Nashville. The room was decorated super cute and very clean! Overall, I would recommend this place for a small family who wants to be a bit away from the hustle and bustle of Nashville. The fireflies outside were a great decoration and a nice welcome.