Nan was a great host! She was very attentive, kind, and highly cared about the quality of your stay. The day before my stay, Nan messaged me about a flood problem they had with the room we were going to stay in. Even though we couldn't stay in the room anymore, Nan offered us a cancellation and full refund but she also offered to put us in another room they had for us. This room was still really nice which included a private entrance, balcony, king sized bed, and a big bathroom. Nan also offered to bring any amenities from the old room to the new room. Overall a great host and a great stay!