Excellent communication -- attentive to our needs and promptly responsive. We stayed downstairs in an eclectic, spacious suite. Dropping our son off at Vanderbilt, this was a good location, close to campus (we could have walked if we didn't have five suitcases/boxes to take!). The downstairs room has a sleeper sofa in the front room. The bed was made up when we arrived. Very welcoming. You must climb stairs to access a room with a mini refrigerator, microwave, and snacks (granola bars, fruit, yogurt). So the "breakfast" part of this B&B is self-serve. There is a coffee maker, which we used, too.