This feels like a corporation who is managing a property to maximize profit, not an individual sharing their home. We arrived early and contacted to see if we could check in 2 hours early. Heard nothing initially then got an automated e-mail offering to charge us $25 to check in 2 hours early to an empty room. Insulting. Then 3 hours later got a cheery e-mail saying hoping everything was OK and sorry for not responding. This was especially irritating when the cleaning crew came asking to come in to clean more than an hour before check-out. We will not be back.