Joylisia was amazing with communication and assisting us with anything we needed. However, we did have a couple issues. We got there early enough to see the cleaners exit the house, and when it came time to go to bed, the linens were not cleaned, the shower was not cleaned, and the replacement toilet paper for the bathrooms were very moldy and wet upon discovery. Joylisia did come in herself and solve the issue, which we really appreciated.