This hotel had a bad check-in process, where it took over an hour to get a room because they "couldn't find my reservation". The room itself was fine and clean, but I had even more problems with the door not locking on two separate occasions, which took altogether probably 45 minutes to "fix". The second time the lock broke, it never actually got fixed, but I told the maintenance person not to worry about it because I decided to just go ahead and checkout early at that point. Location, room, and gym were fine, didn't use anything else that this place advertises. Biggest problem was that the staff just didn't seem to care about the problems.