Nora and Michael were incredibly accommodating. My flight arrived early on the day of our checkin, and Nora graciously allowed us to arrive before the original scheduled time. Upon our arrival, Michael greeted us as we were looking for the exact unit and I was trying to find my checkin instructions. I LOVE the wall art! The location allowed us to experience many areas of Nashville and was just far enough from the hustle and bustle of Lower Broadway to give us a nice escape. We loved 12South. The guidebook was a wealth of knowledge. My friends and I felt as if we got to know a piece of your family, and you all seem pretty damn cool. This will be my first option I look into the next time I'm in Nashville.