Incredible customer service! I stayed as a guest with Urban Nashville at the Scarritt Bennet Center during Vanderbilt's Family Weekend. PERFECT location and so affordable compared to the outrageous rates of the nearby hotels during this popular weekend. The room(s) perfectly clean, temperature controls easy, wifi strong, twin bed super comfortable. This was the perfect spot for a single traveler visiting Vanderbilt (only a block away from "Commons").
During my trip, I ended up in the hospital following a trip and fall on Vanderbilt campus. My injury required I keep my foot elevated until my flight home. Leah from Urban Nashville responded almost immediately to my request to extend my stay past the stated checkout time which reduced a lot of stress for me as my flight was not until mid afternoon and I had no place to go besides trying to make my way on crutches to Vandy dorms to await my flight time.
I will 100% stay again at this peaceful, quiet retreat that is obviously run by a very caring and compassionate staff!