This was my first foray into using a company listed on Airbnb instead of an individual host (or a host that owns a few properties, but still owner-run). I have to say, I was a bit disappointed and it felt like the spirit of Airbnb has eroded just one step further. The space was beautiful, but it was straight up an apartment hotel. When I attempted to speak with someone about checking in a few minutes early, instead of a human response I got a bot telling me to confirm my payment of $25 to check in early. It took me three tries to get someone to explain to me in people words what their policy was, and by that point it was already time for checkin anyway. Once I confirmed the reservation on Airbnb, I then had to create an account and do extra check in steps via the Sonder app which was confusing, since I couldn't create an account with my email address (only the long, crazy looking Airbnb link). I had Sonder folks connecting with me via email, text AND Airbnb, which was too much. Sonder owns the entire floor (and possibly the floor below it?) so it's an obvious example of the reason no one can buy affordable housing these days. So all in all, even though the space was nice and the price was right, I think I'm going to stick to actual people Airbnb'ing their space next time. My personal view after seeing things for myself with this stay is that there needs to be a different search engine platform for spaces like this, so we all know what we're getting when we check in. I'm used to having connections with real people when I Airbnb, which is why I skip hotels. This is definitely a straight hotel experience, minus the human interaction of a check in desk and concierge.