Katy responds quickly and is super helpful. Her place has great character (antiques, older look), is exactly as pictured, windows covered well so you can sleep in if you want, soft towels, comfortable beds, and the comforters are clean and plush. She even leaves drinks in the fridge and snacks on the table for you. We didn't need all the space as we literally just slept there, but there was a nice space to hang out if we had needed it.