Pros:
Close to the action
Clean
Cons: Where to start. Short version
-Expect to be waken at 6:15 AM with construction noise and workers literally outside your window
-Don't expect for 2 people to be able to shower with hot water
-Directv was spotty
-Washer not functioning and not told this ahead of time
-Expect king size bed to be very firm
-Don't expect to hang out on couch-most uncomfortable couch I've ever been on
-Don't bother asking for parking recommendations-we asked and told $25 a day parking within 2 min walk-just kidding. Expect $40
-Temp in appt difficult to control unless you know ahead of time how to "properly" work the thermostat.
-Expect to be blown off with any issues and not to receive response during your stay in under 24hrs.
-Expect maintenance to enter your apartment with no heads up and without you there.
-One bathroom had no shampoo, other had no conditioner
Long version:
Both nights we stayed (supposed to stay 3 nights, we left a night early d/t the whole situation) we were woken up approx 6:15 am with loud construction noise directly outside our window. I understand this is not under their control, but should forewarn guests this is an issue and perhaps offer a discount as a result. My husband and I started to shower in the separate bathrooms, took less than 10-15 minute showers. His was hot until I started my shower, mine never got hot. Got worse as the minutes went on. Reached out to Amanda and asked if this was normal. She said no and said she would get back to us-this was at 6:55pm. The following day after no response yet re: water, we asked to leave a day early (more on this later) at 2:39pm. Continued with no response until 9:01pm. Over 24hrs to respond about the hot water, when she told us maintenance had been to appt twice, ran water for 2 minutes to check temp, and told us, "you said water was luke warm, it wasn't". Also offered that maybe we didn't run the water for long enough, or we needed to wait longer in between showers. After spending nearly $900 for 3 nights, I'd expect 2 people could take longer than 5 minute simultaneous hot showers. Amanda also said the TV's were functioning properly, dismissing us on that-not the biggest deal that the TV was spotty, but just continued to add to the frustration. She also said she didn't guarantee parking prices, but this was part of my consideration in booking this location and why I inquired about it prior to booking, that we could find reasonable parking close. When we arrived home the 2nd evening, we unexpectedly found the maintenance man in our appt. Didn't love that he was in there (twice) without us even knowing. He then told is the washer was not functioning, expecting replacement parts the next day.
Appt air temp was very hard to regulate, didn't stay at what you set it at. Apparently you need to hold the button for it to stay, but then still does what it wants. Woke up in the AM and appt was 67 degrees, when we went to bed at 72. Then following morning woke up at 75 degrees ?!?!
After experiencing the 6AM wake up calls, no hot water, communication with our concerns taking longer than 24 hrs and being dismissed (we just made it up apparently) parking way more than we were told to expect, and spotty TV service, we asked to leave a day early. We were dismissed on the hot water concern, told the TVs worked fine, and she didn't guarentee parking rates, so our refund for taking a night off was denied.
GUESS WHAT!?!? We still left early. All of that was enough that we were done. We drove to Kentucky and literally stayed in a double wide trailer and had a much better experience. And could shower at the same time!
Overall a very disappointing experience. I understand nothing is perfect, but I felt like we were treated like we were "making things up". Sometimes good customer service goes a long way to making things right. I didn't feel we received that. Will be avoiding her listings or this building for any future visits.