This is not really an Airbnb. It’s a hotel. Sonder is a business, and they treat you like a business treat you. They post things on their website but they don’t follow through on those things. They have fees for things that you shouldn’t have to pay for, certainly you wouldn’t have to pay for at a real Airbnb, like arriving a little early or checking out a little late. They have approval processes for virtually all requests with black box waiting periods. They have 24/7 customer service that they boast about, but their customer service people don’t really know anything and can’t really do anything. All they can do is check your reservation on a computer, tell you the status which you already know (or you wouldn’t be calling) and then tell you how much they appreciate you and ask if there’s anything else they can do to help make your stay at Sonder fantastic, even though they can’t actually help, they didn’t help, they don’t really appreciate you (in spite of the enthusiasm why when they say they do), and your stay is not fantastic. Sonder is “fine” but it’s a business not an Airbnb, so you might end up paying more than expected and not getting what you expected and not being able to communicate very well.