Cleanliness: no concern at all. Had a crawling infant and we felt fine having her crawl on the floor.
Location: grocery store and record store nearby. About 15 min by car to Grand Ole Opry / Gaylord Resort.
Noise: perfect, quiet and no disturbance at all through the night. Some other options in the vicinity are close to the train tracks and so this location was great in this aspect.
Communication: excellent communication within a couple hours at most.
Accommodation: at first Craig said there was pack n play for our baby. There wasn't. He ordered one for me. It didn't arrive until the 2nd day, but it still speaks to how willing he is to fulfill the needs of the guests. Same thing for a high chair. He said he would order one and we had it available to us during our stay.