The apartment is nice, if cold in cold weather. My issues were with customer service and the parking situation. The keypad on our door stopped working correctly on our last night, and it took over an hour of working with the customer service agent to get back inside. The actual fix should have taken 5min (there was a spare key on the premises), but instead we got to freeze in the foyer with my toddler screaming at us because she was cold and hungry. It was made very clear to us that no one wanted to come help us. The fact that no one even needed to come is maybe even more frustrating. Or not.