Keith was really responsive and helpful up til our stay. Check in was super easy and the home was just as shown in the images. There was tons of space for our group of 7. The space was clean and well decorated. Unfortunately, we had to give this listing a Bad rating because of one particularly negative experience we had during our stay.
After coming home from our first night out, we entered the code to unlock the front door but it would not open. It wasn’t a great experience realizing that we were no longer talking to Keith but a management company and they weren’t very helpful. We spoke to the maintenance man Thomas at 11 pm. We learned there was a lock box outside that a key was supposed to be left in. We checked the box but unfortunately this was empty. We did see a key on the console table inside when we arrived but we didn’t know what it was for so we didn’t touch it. After learning the box was empty, Thomas told us he wouldn’t be longer than 20-25 minutes. At 11:30, we spoke to him again and he said he’d be another 10-15 minutes and rudely said “it’s not my house and not my problem”. Now at this point, we’re really anxious. We’re a group of women in a city we’re unfamiliar with and we’ve just heard horror stories from our Uber drivers about the area of town we’re staying in and how it’s not safe. After almost an hour, the maintenance man arrived and worked on the door. We finally were able to get inside after waiting for over an hour in 40 degree weather. Of course, we reported the incident to the host, but unfortunately, the staff disagreed that they were at fault and denied the fact that the key was not left in the lock box - even after it was witnessed by the maintenance man Thomas. Keith mentioned this was the first occurrence of this type for his properties and to that I’d say it was handled poorly. If the key were in the box, we would’ve used it and that would’ve been the end of this horrible situation. It was not there, and the staff refused to take responsibility for that and made it seem as if we weren’t telling the truth. Keith offered us what he considered to be a fair offer for our troubles; however, we did not feel right accepting it considering these events. Despite our disagreement, he was never impolite. I just wish it was more transparent that we wouldn’t be dealing with him for all things regarding our stay.
Our only other complaint is that for how many people fit in this space, we did not have enough toilet paper to last us the weekend. The bedroom with a queen had 1 roll, the shared bathroom had 1 roll with half a roll under the sink and the half bath downstairs only had 1 roll as well. This was again disputed by the staff, but we were the ones out of TP, not them.
One of the biggest reasons we booked this home is because of how close/convenient the location was to DT, making our rides very cheap. While we were not very far from Broadway and the Gulch, I would not recommend this area of town to a friend when booking a stay in Nashville. We witnessed a lot of homeless people, the gas stations weren’t very safe, and a lot of cars would drive by and roll down their windows to litter. We were told by a lot of our local drivers that Air BnB’s are popping up in this part of town because of the low property values in the area - not sure how much truth there is in this, but I could believe it.