we were given a code to unlock the building, the elevator, and our door. the code to the building and elevator were the same, no big deal. the code to our door was different, which should be great. well, out of habit, we typed the code to the elevator into our door. it still unlocked our unit door. so, everyone that had the code to the elevator could have gotten into our unit. after speaking with two different representatives, who both told me the wrong code was deactivated, it was not. we could still use the elevator code to get into our unit. they kept telling me it was deactivated, and it wasn't. then, the person I was speaking to disconnected the line while we were mid conversation via chat. after speaking to a third representative, they sent someone over to manually deactivate that code. the representative that came to the unit told us that it was a maintenance code, which means that any maintenance person could have entered the unit while we were there. this was incredibly unsafe, and we experienced nothing but frustration when dealing with customer service. we are incredibly dissatisfied. the unit itself was great, but the lack of care for guest safety is disgusting. using the same code for the elevator, building, and maintenance is unsafe. this means that we, knowing that the maintenance code was the same, could have gotten into any of the sonder units. be aware of this, and if you discuss it with sonder, be sure to stand your ground. they kept telling me it was deactivated and it felt as though they were just trying to get me to stop complaining about it. I shouldn't have to speak to 4+ representatives over the span of over 12 hours to ensure my safety.