While Steve was pretty good at communicating when we reserved the property, things became a bit more difficult when we found significant mold growth in the bathroom. He asked us to stay one night in order to receive a day’s refund. Allergic reactions made this impossible.
We contacted Airbnb and they supplied a 50% refund. Steve refunded only a portion. This left me spending $100 on a property I could not stay in, along with having to quickly find suitable lodgings on a Friday in Nashville. Not easy!
I would suggest trying somewhere else. I myself will not be using Airbnb again. I did not leave for any reason other than a health necessity due to the property not being safe for travelers with allergies. It seems that in a case like this the traveler would not be expected to pay for a place in which they could not stay.