Kim gives specfic check in and check out instructions. She reads promptly when messaged. She recommends places around the house to eat or try. The stay includes wifi, coffee, full size toiletries, and has a movie screen in back yard. The beds are also comfortable, which was great, because some places are not. We enjoyed the decor and style of the house. There are books for reading if you are readers. Huge soaking tubs! Huge shower as well. We really enjoy staying here!