The poor review I am leaving is because the heat was not functioning properly and both fireplaces were broken. The Master bedroom was too cold to sleep in or get dressed. The 4th bedroom does not have windows and all the forced heat gathered in this one room. The second bathroom is shared by two bedrooms so anyone staying in the 4th bedroom will have to walk through one of the other guests' (cold) room to shower. When we realized the heat was broken and needed maintenance, April did not send someone immediately. On the last night, she left one heating blanket and a space heater. In my opinion, poor customer service. Sending someone immediately would have been a gesture of good customer service whether they were able to fix it or not. Offering a partial refund would have made it better. It was my first Airbnb experience. Lesson learned.