Unfortunately I would not recommend staying at this place.
1. Sonder seems to be some kind of big conglomerate company, so you will not be dealing with real people.
We had multiple issues with our stay and it has been nearly impossible to communicate with anyone. They give you a major runaround, passing you along from representative to representative. The text communications with their representatives is a joke. It’s clearly robotic and they tell you they will give you answers and resolve your issues but they never do.
2. Cleanliness. We had a creepy looking stain on our sheets, so I kindly requested a new set of sheets. To their credit, someone did bring a new set over within a few hours. Unfortunately, the new set of sheets they brought over also had stains on them. There was also a foul smell coming from the bathroom sink. Smelled like ammonia or something rotting. Whatever it was it was strong enough to give me a headache.
3. Construction: They do give a little disclosure about construction on their listing. But be warned that this is a major issue. We had loud construction right outside our window throughout the entire night during our stay making it impossible to sleep. They tell you they will give you earplugs and a white noise machine but this does absolutely nothing. We had both of those things going, plus pillows over our heads, and the frequencies would cut through anything. We could literally feel the rumbling of the machinery outside our window throughout the night. There’s no getting good sleep right now while the construction is going on.
While I am aware that outside construction it is out of their control, they do have control over construction going on INSIDE their building. And at 6:45 AM our first morning we were woken up by LOUD drilling and hammering on the wall right outside of our bedroom from maintenance men working on an elevator in the building. Maintenance on a building is not a big deal… As long as it’s at a reasonable hour … and before 7 AM on a holiday is not a reasonable hour.
4. Parking: they tell you it’s $40 a day to park across the street (which is already ridiculous) but when we got there it was closer to $60 a day because of the weekend and holiday. This was not disclosed by Sonder so it was a surprise to us and really messed with our tight budget.
Lastly, when I reached out to them about all of these issues, including the second set of dirty sheets, I received no communication back. I had to go directly to Airbnb support with my concerns and it was only after Airbnb reached out to the host that the host got back in touch. Unfortunately from there on out it has been nothing but stock robotic answers from Sonder. I have never once talked to a direct human being, and my concerns were only addressed with “we’re sorry! We’ll get back to you asap!” But then they never would get back to me and I would have to reach out again and then the whole cycle started over… Long story short nothing gets resolved.
In conclusion, if you want to stay somewhere right downtown, location is good. If you don’t need to park a car and you’re not bothered by loud construction, iffy cleanliness, and lack of personal communication, then this is the place for you. Otherwise, look elsewhere.