By far the best thing about this place is the location--right in the heart of a bustling and entertaining part of town (this also means that you'll hear the shrieks of the bachelorette parties being carted through and frequent sirens as there is an adjacent hospital, but being a hard sleeper none of this bothers me). We had friendly rapport with Kate prior to arrival and she quickly responded to messages. She indicated it was promising that we could get in the apartment before the 4 pm check-in but there were plumbing issues in the bathroom (that remained unresolved) that made this impossible. Street parking right out front was available upon arrival to our delight. Having arrived in Nashville at 9 am, we were pretty exhausted by the time we arrived and opted to take a nap. We awoke sweating profusely in a sweltering hot apartment, which had been hot when we arrived but we thought maybe the work crew had not left the units running. Both window AC units were on (one set to High Cool and the other to 64 as we had found them when we arrived), but it did not feel like they were doing a thing to combat the heat and humidity of the Nashville summer. After suffering through another half hour of waiting for the place to cool down, I took a cold shower for relief (where I discovered the tub would not drain properly) and then reached out to Kate about the temperature issue. Upon receiving my message, she had me take a picture of a thermometer she has installed at the bridge between the two main rooms. Apparently complaints about the temperature are frequent so she installed a gauge. She was surprised to see my picture of the 81 degree thermometer (I imagine it was higher when we arrived). She offered us a full refund if we wanted to leave and also made suggestions of what she thought might work. Given that it was 6:30 pm on Saturday evening (and we had plans), we felt stranded as packing up and finding a reasonably priced hotel on a busy weekend left very few options. We opted to go with Kate's suggestions and fled the steaming apartment. We arrived back to the unit near midnight and found there had only been a two degree drop in temperature to 79. Kate responded with indifference when asked for some sort of relief or compensation, indicating she'd made an offer and we declined so tough luck, good luck sleeping in the hot unit. I was stunned by her lack of concern and overall hostility. I wanted to give her the opportunity to make things right instead of writing a bad review out of nowhere. I had requested a very reasonable 20% discount given the problem that greatly compromised our ability to sleep and use the apartment, but she would not budge and became hostile. She revealed that she has many properties in the area and frankly does...