We arrived at the location, which is a prime location for downtown Nashville. The building is beautiful and we had no problem getting in the apartment. We walked in and the tv was on,odd but not concerning, until we turned the corner and there was pizza and beer on the counter as if someone had just eaten. We looked and saw a phone charger in the wall and that is when reality hit that there might actually be someone in the apartment. There wasn’t anyone, but the toilet hadn’t been flushed and towels were wet on the floor. I tried to call the emergency number and it was someone from a foreign country telling me this was not an emergency. Amanda replied back to my message but said she didn’t have cell service to call me. She told me she could see that the cleaners had not been there and she would send them. We were 4 women in downtown Nashville with our luggage in hand trying to find a place to stay. We ended up in a nice hotel, and Amanda did refund our money. She made offers of having the apartment cleaned very quickly(which I don’t know how this would happen, it was a mess) and letting us have a discount. But we were, by this point, not going there. Amanda told me I n order to get a refund I would have to cancel, after researching this I have found this not to be true. I did not want it to look like I cancelled on a host at the last minute.
This is my first bad experience with Airbnb’s all over the US. I realize mistakes happen, but it would have reassured us all if we could have spoken with the host.