Don’t expect a customer rep to call you back. I requested a late check out at least 5 times with everyone promising me they will email me with an answer..nope!
Very basic room, no pool towels, no chairs on the balcony and be prepared to get up when the sun comes up. There’s no black out shades. If you’re in a pinch and need a room, this will do. However, don’t go out of your way to stay here.