We arrived and the house was very clean and decorated tastefully. The location was in the area we wanted to stay in and it was nice to walk around the neighborhood and see how nicely kept up everything was. Loved how close it was to walk to some restaurants. We had a few glitches with lightbulbs that needed to be replaced and we had no paper towels or extra toilet paper. He did bring those by but also no extra trash bags. He did not bring those by so we ended up using our grocery bags. Also, the cleaners left the towels in the dryer and they were damp upon arrival. We finished drying them as we needed to do our laundry. Overall a great experience, and Brad was responsive for the most part. I gave him 5 stars because I felt like I appreciated how clean the place was and with those few issues, I didn't want it to affect his ratings. Maybe they just had a busy week and I like to give people the benefit of the doubt. We would definitely stay there again.