The location is phenomenal, and the unit overall was nice. There were plenty of towels, the place was clean, and they were very responsive to questions.
The building itself is a maze. The signage is confusing, and the elevators take 5-10 minutes just to reach the lobby because they are so packed. Everything is operated with the latch app, which worked about half the time. The mattresses are terrible, memory foam with no support, so you just sink down to the frame.
Overall, for the value compared to hotel rooms in the same proximity to downtown, I would stay here again, but I would definitely bring a mattress pad or something to add support.