The apartment does not match the pictures in the listing. It is on a ground level with the balcony facing a dumpster and a bank parking lot. The furniture is different. The layout of the apartment is different. We were very disappointed. We spent 3 hours on the phone with them to get them to move us to a different room that matched the pictures, which they did make us pay for. Extremely disappointed with Sonder. Will never stay with them again. The communication with the company was frustrating. It was not easy getting a real person on the phone.