I found staff very accomodating/ helpful when I needed use of the luggage room before checkin /got locked out when I went to retrieve my bag. The rooms are very clean, overall I found the building quiet however if you have the bad luck of having other guests close by who use the hallway as a conversation area/ let thier doors slam shut late at night it can get quite noisy as sound travels easily. Regardless, the listing is very forthcoming and honest in the description, I found this to be in a very walkable location to food/ entertainment/ downtown and great value. Would definitely stay again.