Pros: the front desk staff is the best!! They are so sweet and accommodating, will hold your bags if needed etc. The units are well cleaned and provide single pods for laundry/dishwasher as well as sponges, dish soap, plenty of towels and shampoo/conditioner/lotion (please note there are no kitchen basics i.e: olive oil, salt, pepper, only pots/pans). The location is wonderful, you can walk to most places (if you like walking) or uber for $10-$15. I felt very comfortable and loved the unit/location/thoughtfulness. The neighborhood is very safe.
Cons: The only reason I would consider not going back is because the walls and ceilings are PAPER thin. I could hear my neighbors coughing , cleaning, watching TV (I worked from home and could hear it all). Most afternoons there is live music from 6-9/10 and you can hear it clear as day. But probably most annoying, is that you can hear your upstairs neighbors. Mine sounded like they were elephants playing bowling and would wake me up at 11/midnight and 3/4 am most nights. It was very frustrating but I knew it was outside of management's control unfortunately. On a separate note, they give you a number to text but I never got a response back unless I went through the app and spoke directly to management or someone in the front desk.