I would give a 5/5, the host was super responsive and very helpful with the few issues we had. The door was broken as well as a table and one of the bed frames was unlatched. This was due to a previous guest, which was absolutely awful they would leave it that way. The cleaner had the parking pass when we arrived but the host quickly got in touch with them and got us the parking pass in a timely manner. The elevators can be a bit of a wait, and the latch app can be a little tedious but overall, it was a great place to stay. Not that long of a walk, nice balcony and secure building.