Overall, the stay was great! The staff were SO friendly and easy to communicate with. This is a great option for people travelling with dogs. They even have a small fenced in area to let your dogs off the leash.
A few of the listed or pictured amenities weren't present such as : plush robes, organic tea/coffee, sparkling water, etc. Nothing vital. Could be a result of covid limitations or available upon request?
Description states an amenity charge of ~$10/person charged at arrival which wasn't charged. Instead, a $50/night hold was charged which should be released 3-5 days after departure. I know I didn't appreciate being surprised with an additional $150 being charged upon arrival without prior knowledge. The clerk assured me it was just a hold which will be released. However, after departure, an additional amount appeared in my pending charges which worried me more. I called the clerk and she assured me it was another temporary hold until they can receive the payment through Airbnb (or something to that effect). I'll be keeping an eye on my transaction history to be sure both holds are released. This is not "normal" in my experience; however, I don't suspect any malicious intent. I'm sure the hotel is just still getting used to operating through Airbnb. As long as these charges pan out as promised, I'll definitely be back and I do recommend! Again--lovely staff.