I rented this house because of the look of it and the reviews. Everyone needs to know that this was probably one of the WORST when it comes to cleanliness in a home functioning the proper way out of any Airbnb that I’ve ever rented. Then they try to claim that there was a noise complaint placed by the neighbors and we barely made a sound but there was people that lived next to us and actually own their home and they were outside enjoying themselves as they should be able to without us being accused of being noisy. Then we contacted the host to inform them that the plumbing was not working, the heat was not working, and the house was not clean! Out of three bathrooms they left us with a dirty bathroom on the bottom level of the house with somebody’s dirty towels and hair all over the sink and in the shower with used soap. The heat dropped down to 61° in the home and they didn’t feel that was an emergency but we told them we needed more towels and they sent somebody that night to come with more towels. There was a room on the third floor that had not one functioning light in it so my child tripped going up the stairs trying to get into the room. There’s also a bathroom upstairs in the bedroom that was unable to be used because there was no working lightbulbs in there either and they were barn doors covering the shower that fell off several times and I pointed it out to the maintenance man. My children suffered all night with the temperature & now are not feeling well. They sent a maintenance man the next morning to fix some of the issues and he noticed and saw pictures of the temperature and the thermostat so low. He also agreed that the cleanliness was not good at all. I am not quite understanding how you guys send a list of rules and want us to remove our own trash bags and put our towels up when we rented a home as if we do with hotel rooms and we never have to remove our own stuff so what exactly do you pay for? We were even told to put our dishes in the dishwasher which luckily we only use two forks and I wasn’t too worried about it. I was almost waiting for a rule saying that we had to make our own beds as well. I have pictures to show all of this to include my filthy socks because the floors probably haven’t been mopped in a very long time. We rent Airbnb‘s across the country and have never had such a terrible experience with such a place not being maintained or taken care of and I really read that they do a Covid cleaning which is not true because when they sent the housekeepers the next day and we were not there not one thing seemed clean or smelled clean. They tried to tell me that they were going to refund me my $200 fee for cleaning and I have yet to receive it but I’m not quite understanding why I had to pay $200 when nothing was clean and then they expect me to clean out trash and stuff anyway which thank God I’m a clean person but it was ridiculous. They give such a big deal on the Internet about how they thrive on reviews and then send you something stating that they would like a five star review well if I could I would give this zero stars because of the way things were handled. The only thing is the house was cute and does look like the pictures but what good is it if it doesn’t function properly. The people who own this property need to do a better job and take care of the Home especially when people travel 12 hours to come somewhere and want to feel uncomfortable in a home that is not clean or functioning properly. For some reason they did not seem concerned at all. If you’re bothered by a running toilet then this is not the place for you either because the entire time we were there the toilet stayed running after my daughter had to plunge it because it was not functioning properly the first night! So overall I would say do not waste your time on this property or money because the homeowners do not care and it will not be clean and half of the stuff doesn’t function to include the basement level that my children were not able to go into because it’s the same temperature as the outside and we were unable to use it so it does not sleep as many as it states and the maintenance man said he would address this with the owners but I’m pretty sure people will keep writing nonsense review since they try to offer a 10% off coupon on Google if you put five stars and I’m not doing that I could do without the 10%. I hope to save some money from wasting their time and money to come to this place again