Owners were very responsive but they have the AC on a rotating schedule where it goes up close to 80 about every two hours. We stayed during very hot weather and it was very warm in there at times. They did send a fan but it wasn’t received until the last day so we get a hot uncomfortable stay because of the AC. They also threaten high changes for turning the air below 70 and have pretty extreme late check out policies. The rooftops are much smaller than they appear in photos but they do have a great view of downtown. All in all our stay was ok and the place did work for us.