This was the worst experience I have ever had with an Airbnb. The unit had not been cleaned and there were no clean towels or bedding. I contacted the support number within a half hour of arriving and then 3 more times during our stay and each time I was told I would hear from someone within 30-45 minutes. That did not happen and I did not hear from anyone until almost 24 hrs after my first attempt. I requested a refund and was only refunded the cleaning fee.
Very disappointing.