Communicate better with your visitor as to what is acceptable at move out. When a list of 10 check out items has 8 complete show some value to your tenant by not nickel and diming them with a petty cleaning charge. Awful customer service, ruined the experience would never recommend one of their properties solely off this to my worst enemy. Ask for someone to be present at check out time so you don’t get screwed a week later with a charge out of the Blue.