This was my third experience with AirBnB and it may be my last. The first two were just fine. This condo had many problems and the owner did not correct anything until the third of four days and she only addressed the lack of hangers. Where do I begin? One of the bedrooms is right next to major construction so even when we had a very late night, at 7 am, the noise woke us up. The condo is right on the dog run so directly outside the lovely large windows, our view was dogs pooping. The condo is advertised as having a pool but the owner refused to provide pool towels and we only had 3 bath towels/couple for 4 days. She suggested we use the washer and dryer. We were there for a short vacation, not to wait for the washer and dryer to finish before we could shower after swimming. There was nowhere to put our suitcases. Although the condo is beautifully furnished, (the only reason I gave it 2 stars and not 1 star), the bedrooms are not. There are only nightstands with a lamp on them, no dresser, no luggage rack. The suitcases had to go on the floor AND since there were only 5 hangers/couple, we could not even hand up most of our clothes. (There were shelves in the closet, but most of our clothes needed hanging after being wrinkled in our suitcases). NO tissues, no paper towels, no sponge for dishes, no coffee (there was a Keurig but we arrived in the evening and were not about to shop for coffee). Also, there was a tiny (about 1" tube of soap for the shower for 4 days for each couple). I kept asking for soap for the shower to no avail.
Finally, getting into the apartment using "Latch" was very complicated. If you are a millennial, you are probably ok with it. Everyone I spoke to (even some young folk) had a hard time getting into the building and the condo with the "latch". If your phone dies, you are out of luck.
Finally, we came back late one night and the air conditioning was 80 degrees. Both couples have the same "NEST" and tried to figure it out before going to bed. We could not correct it. It stayed broken all the next day but then the owner, Katherine, had it fixed.
None of this would have been upsetting if the owner had responded to our concerns. My friends kept commenting that "obviously the owner has not lived here" because of the many issues.