When we first booked this Air BnB it had great reviews and the location was a big thing for us. But about a week before our arrival the reviews weren’t as great so I was a little skeptical and worried. The location was great. About a 10-15min walk from broadway. Ole Smokey Distillery and Yee Haw Brewing isn’t even a 5min walk. There must be a shelter near by so there were some homeless people around most days but they didn’t bother us. Reviews regarding check-in have been a mix but we didn’t have an issue. The key cafe was right past the front desk and our room was ready when we arrived. You don’t get the full check in instructions until your room is ready but they said we could enjoy the amenities of the building if we were early and/or they would store our luggage for us until 5. We didn’t have any issues checking out either, as you just return the key to the key cafe. The apartment itself was very clean and very bright and the washer and dryer was great to have (you just need your own detergent and dryer sheets). The pool and amenities were great, we just didn’t get a chance to use them. There were some things I would have added though. Such as, better window shades, a little more kitchen essentials, hooks in the bathroom for towels, shelving in the shower, etc, but these things you could make do. The hallways are loud at night when people were making their way our or home from the bar but that didn’t bother us. The main issue I had with this rental was their lack of communication when you asked for something. The staff was quick to respond if it was about our arrival but the minute you asked for more toilet paper (we ended up being okay with two rolls), more towels (there were only two big towels and two hand towels), or more pillows (there were only two very squishy ones on the bed), the staff stopped answering which is inappropriate. I did ask to add a car to our reservation later in the week and they were quick to respond to that message because it gave them a chance for more money. All in all the place was decent and clean and the location was great but there isn’t much around like stores to get any basic things you may need. We would probably stay again because of the location but the lack of some essentials and communication will make me look elsewhere first.