Alexis’s partner, Jay, was supposed to call us 30 minutes prior to check in to give us instructions on how to access parking and the apartment. Jay didn’t call so we called him. He put us on hold and then we were “disconnected “. We attempted to call him numerous times after that but his mailbox was full so we couldn’t leave a message. We then called Alexis, messaged her on Airbnb & texted her numerous times with no response. After 3 hours we called Airbnb customer support. The customer support person called both Alexis & Jay & told them they had 1 hour to call him back which they never did. This shows they didn’t care about our reservation. Alexis is listed as an Airbnb super host, but she is anything but that! We were really looking forward to spending a couple days in Nashville, but it was ruined by Alexis & Jay. If you are looking for a place to stay in downtown Nashville, DO NOT stay here!!