Warning: long review because before we stayed here there were no reviews. There was a combination of good and bad things about our stay here. First the good things. The apartment was very clean and very spacious. We had five adults staying here and had plenty of room for everyone to hang out and sleep. The apartment is also very cutely decorated giving it a welcoming environment. They have plenty of entertainment options provided (ie games, smart tvs).
The property is managed by a company rather than a private owner and there were pros and cons to this. The company has 24 hour customer service, so we received quick responses whenever we needed to ask questions. However, the downside to this is that you don’t get the traditional information from the host as you do from most private hosts. There was incomplete information on the Air Bnb app for checking in and checking out of the reservation. Usually the host lists detailed instructions on the app and has a binder at the apartment, but this company provided neither. It seemed like we should have been using the company website to get this information but it could not be easily found. They did email information before arrival, but again there was missing information in the email. We had to message the host to get check out instructions prior to leaving. They did not require us to do much before leaving, and most of their instructions were suggestions. Oddly, we received a text with a link to instructions about an hour before the checkout time, but we had left early so this wasn’t really useful.
Other comments about the stay. The kitchen was very nice but there were minimal utensils in the kitchen. They had basic pots and pans for stovetop cooking but no baking sheets for oven use. We had planned to cook but this changed our plans since we needed to use the oven. Additionally, they did not have a wine bottle opener resulting in us having to find alternative ways to open our wine. Usually, Air BnBs provide materials needed to make coffee and this host did not. Not a huge thing but something we thought to note. Also, they only had one hand towel for the kitchen and the bathroom. Again not a huge inconvenience but something that we ended up noticing as an issue when needing to dry hands. The last thing, one of the bedrooms had a broken boxspring which caused the bed to sag across the midsection resulting in an uncomfortable night of sleep. We notified the host and they said the property managers would take care of this, so hopefully future stays won’t have this issue.
Overall, the apartment is nice, but there were these several small inconveniences that added up. There are several advantages and accommodations that make staying at Air BnBs unique and preferable and this Air BnB did not quite meet these expectations. We had a relatively good stay but because of these several small things we have given three stars.