Don’t arrive with any plans to actually get into your unit and immediately be able to use the amenities or get ready. Definitely not cleaned well. Check in time states 3:00 p.m. The cleaning crew arrived at 3:37 p.m. and were there until after 5:00 p.m. but it was definitely “ran through.” That would make sense though because we were there when cleaning crew (who appeared very sketchy, there’s no way I’d feel comfortable leaving my belongings in there unattended) showed up, and they had small children along with other family members “helping” with the job. Even AFTER the cleaning crew came in, our place was still disgusting. The shower curtain was full of mold, hand towels had what looked to be blood/snot on them; floors were sticky and still had hair and debris, linens smelled like cigarettes, and the entire place smelled bad. The beds are terrible, do not stay if you already have backaches. The mattresses are either old and worn out or extremely cheap, you can feel dips in them and they are super squeaky. The door access codes are given out to the cleaning crew but we’re not changed after they had finished, so we felt as if we needed to leave our valuables in the car, which was a pain going back and forth to get. We were directed into a different unit about 30 minutes after the listed check-in time, since we arrive on time but our unit had not been touched at all by the cleaning crew. This only allowed us 20 minutes max to unload the car, shower and get dressed for a formal event, in order to be where we needed to be on time and avoid being changed a cancellation fee for our reservations. That was very challenging. The unit they moved us to was not what we had booked, the view was terrible and it had also only been partially cleaned and smelled even worse. When I asked for a refund of some sort since we were being moved into something we did not book, they told me no but instead we could go back into the unit we actually booked once it was ready. So after a long night of a formal event, we had to come into this unit re-pack all of our belongings and move (beyond exhausted) to our original unit. This in itself was enough to make us all realize we will not be renting from this host again. It would have been easier for them to comp us a portion of the nights charges since our unit wasn’t even ready for over two hours past check-in time, but again they refused. They did however comp us the $89 cleaning fee... however we had to call and request clean towels, a clean shower curtain and walk around in shoes or socks because the place was still so nasty even after the cleaning crew came for 2+ hours during check-in time.
We visit Nashville OFTEN. We typically stay in a suite downtown but wanted to start trying Airbnb for convenience sake. This place was more Expensive than the suite we had downtown for the same length of time, which is always extremely clean and comes with the benefit of very minimal taxi service expense. So for the money we paid for this place I did not think asking for a partial nights compensation to cover the troubles, hassles, headaches and lack of concern by the host we dealt with, to be unreasonable. We will not book with them again, but definitely would like to try a different Airbnb host as we will be back in Nashville in a few weeks.