Management was a big help but it was a difficult arrival, between finding the entrance, no place to park, trying to get up the elevator and app entrance to doors. (had to carry charger to make sure I didn't lose battery and not be able to get into the building and room) Maid never came back after we saw them in the morning therefore, no coffee the next morning! (Hallway coffee wasn't working either.) Kitchen not adequate...3 knives, no sharp knife, no cork screw, dish soap...prepare to bring all that! Room was claustrophobic without windows and there was no table to sit at to eat. On departure, no cart anywhere to be found! Very difficult to haul coolers, food, suitcases etc. to curb at 7 am! The ladies working there were very responsive and did their best to help.