Check in process was horrible, the code given was wrong stood outside for an hour trying to get in. The lady I was talking to on the phone kept explaining how to get into a different keypad and to press a button that wasn't even there. Then sent me to the key lockbox with the wrong code. Then finally she found the right code. Then when getting in I find yellow goop in freezer drawer and old food in oven drawer. Also crumbs in oven which were easily wipeable. I sent pictures to them. Then I couldn't connect to the Wi-Fi. Network and password were both wrong. sent several messages to these people and I just kept getting what seemed to be automated replys one even said I should contact the internet service provider myself. Which isn’t my job to do so. Finally an actual human being gave me the right Wi-Fi code.
While trying to prepare food. The oven here is an induction stove which means you have to have the right kind of pots to cook with and I was trying to prepare thanksgiving dinner for my family under the assumption, because of the description given stating enough dishes for 6 guests) the oven kept turning off while I was cooking because I didn't have the right pot. Only 2 pots. One frying pan and one small sauce pan. So I sat in the kitchen a cried on thanksgiving because nothing was open for me to go and purchase a pot that would work. I requested directly to the a discount and was given the same message that I was given before a automated empty apology. Was given a small discount considering the things I went through. And requested a bigger discount and still haven’t got a response was told they couldn’t authorize a bigger one because they had to speak to the local team. The only thing I can say that is good about this place is the location and it’s not infected with bugs. It would be great if it was managed better.