I stayed here during the Halloween weekend. On the first night the sound on TV in the main room on the 2nd floor was not working. Took me almost 2 hours to fix the problem myself. Upon messaging Chris I was told he was not the point of contact for issues. I was told to message another number. The 2nd day I noticed the TV’s in the 1st floor bedroom and 2nd floor bedroom (not the master) we’re not working at all. I messaged the number Chris told me to message and spoke with someone who was nice and ensured they would fix the problem by bringing a new TV and new ROKU plug in. Sunday no response, no issue solved. Monday, no response no issue solved. Upon checking out I spoke with Airbnb who couldn’t help me at all and informed the host denied my request for $400 to be refunded to me for my inconvenience after paying over $2K. Communication was horrible seeing as tho no one ever felt the need to respond to any of my text messages, calls, voice messages or messages via airBNB.
To top it off the TV did DID work on the 1st floor was in a living space that had NO curtains with giant windows that could be seen in from outside. (I had someone go outside and see if they could see inside because I didn’t feel safe) and they could seee everything so that is why I did not use the TV downstairs.
& to top it off the first night someone tried for almost 10 minutes to get into the property in which the COPS WERE CALLED AND ARRIVED VERY QUICKLY TO ASSESS THE SITUATION.