The lock on the door was hard to get into. We had trouble when we first got there and tried to contact them but there was no answer. Luckily we were able to finally figure out the lock on our own. The location is on the lower level so we heard the upstairs people walking around and a dog barking. The air conditioner kept shutting off because it needed an air filter change. Other than those things, it was a nice stay. The pool was really nice to be able to access.