We all stayed at another rental in The Burnham last year, and it was perfection! The complex itself is in an incredible location and the amenities are wonderful! I would recommend The Burnham to anyone.
Unfortunately, this particular rental is NOT something I’d recommend to anyone.
1. Before renting we communicated with the owner/manager and wanted to confirm that there was a queen bed and a single bed in each of the 2 bedrooms. They told me before booking that there were 2 queens and 2 rollaway beds that would fit into the bedrooms. Upon arrival we all noted that the rollaway beds were small cots that were made of a rickety metal frame that was barely a foot off of the ground and included a thin mattress that offered zero protection from feeling the metal beneath it. The sofa bed in the living room also had a mattress that was thin, collapsed towards the center, and was uncomfortable. Between the poor conditions of the rollaway beds and the sofa bed, one of us chose to sleep on a pile of blankets on the floor, which was more comfortable than either other option. We also all noticed that the two real beds appeared to be full size beds, not queen beds. The two full sized beds in the bedroom were actually comfortable.
2. The door to the balcony did not lock and looked like it had been kicked in. The front door did lock, but also looked like it had been kicked in.
3. The bathroom door did not lock, looked like it had been kicked in, and had a hole in it where the door stopper was stuck in it.
4. One bathroom had a large area on the wall right across from the toilet that had a brownish stain all over it. It looked like vomit, but we didn’t get close enough to really check that out. Either way, it was NOT clean.
5. Multiple lightbulbs were out.
6. The view off of the balcony overlooks a parking garage and dumpsters, which are loudly emptied on weekends.
7. There was zero thought put into the decor. Not one thing hung on the walls or throughout the rental. Not one full length mirror.
8. To access the closets in the bedrooms, you must go through the bathrooms. This meant that if someone is showering/going to the bathroom then no one else can access their clothes/items in the closets.
9. The rental could have been significantly cleaner.
10. There were no amenities that are typically found in a rental. No coffee, no paper towels, no sponges.
11. They are charging WAY too much for all of these issues and the general lack of care that’s being put into this property. It could be way better, and the living room/kitchen was spacious and bright, but it’s just overall not a good rental the way it is right now.
We notified the owners immediately of issues number 2, 3, 4, and 5. They said they’d let someone know. We were there for 4 nights and no one came to fix any of these issues. The bathtub was also clogged and filled with 4 inches of water after a 5 minute shower, and maintenance did come fix that the next day. It was odd because doors that don’t lock were much more of a safety concern for us. Either way, we wouldn’t stay in this rental again, or recommend it to anyone. However, we will absolutely stay at other rentals in The Burnham again, but we will make sure to stay in ones that overlook the courtyard/pool again.