There was a HUGE hump on the tile in kitchen. All of us tripped over it several times and someone even fell. The host did not tell us ahead of time about the huge hump and when I notified them I was not offered a discount or concern over the safety of my family due to tripping and falling over the hump. It was directly in the middle of the kitchen floor by the sink. We were disappointed and it appears the host is about making the money verses customerservice.