The location has bed bugs. We saw the bed bugs in the pull out sofa and it was disgusting!! The main bed had a rip in the mattress sheet cover and was not protecting the whole bed. I couldn’t believe the bed bug situation so of course we took pics and got out of there and got refunded.
You can’t speak to a live super host person. This is a company where they have many units so you never get the super host when you try to call “sonder”. Sonder isn’t a person. Do yourself a favor and don’t stay here- nasty. They charge so much for cleaning fee and don’t clean. So gross.