It was not extraordinary as the host name implies. The location is wonderful - quiet and nice neighborhood, very close to downtown, which is a plus. Generally, the pictures are accurate, but they are now dealing with wear and tear on the house and need to do some touching up. Although the place was overall clean, there were some things that were overlooked (trash receptacles outside and small things throughout the house). We rented this place for the pool and were unable to use it due to unsafe chlorine levels. This was not fixed during our stay despite daily requests (private discussions happened with the host). I agree with the other review that they are very impersonal. It seems like you may be talking to a group of people instead of one person specific to your property. Even though they respond quickly, you are likely not going to get your issue resolved the way it needs to be.