We had a medical emergency and were unable to get to Nashville. I couldn’t notify them until I was out of hospital the next day. Even though I had paperwork and proof that I was in hospital and couldn’t get there at all for the week we rented, they refused any sort of refund. Not partial or anything. Very bad business practice. Airbnb tried to get a refund for us as well and Vacasa Tennessee refuse them also. Absolutely do not recommend renting through Vacasa.