The hotel was as described and the room a decent value for the money. The shower was good and the bed comfortable. We had to wait 30 minutes to get checked in because they were so short staffed they didn't have anyone on site to cover when the only staff member onsite had to leave due to an emergency. We were super tired and, when calling the hotel to figure out what was happening, we kept getting routed into voicemail for the front desk, assistant manager and the general manager. My AirBnb host was very responsive in trying to problem solve the issue. My issue is not with the post but the facility. I understand emergencies but multiple parties were left waiting because they were understaffed and it was frustrating.