My wife and I booked this place so we could show our 18 year old niece Nashville, I thought it would be fun to stay here instead of getting a couple of hotel rooms. The building is cool, old and remodeled into condo’s, 5 minute walk to Broadway. This place is minimally furnished, but that's because of its size, also small, but we didn't really care about that. We arrived very late on Friday, due to flight delays, so upon arrival we get here, unpack and exit for dinner and take the kids out to see some bands. Saturday am, we get up for coffee, I notice that the glasses in the kitchen have lipstick on them, 3 of the 4. No worries, I take the glasses and drop them in the dishwasher, except that doesn't work and their isn’t any dishwasher detergent, if it did. No sponge in the kitchen sink, nothing to wash the dishes with, so I’m relegated to washing with my hands. Flip the TV on to catch up on the news, that doesn't work either, in fact none of them do. After the fact, she relays directions on how to “change the input on the TV’s” so they work properly. How about providing some directions up front, that is your job…. The kids come out later this am and ask of we have any extra wash cloth’s for showers, they don't have any in their bathroom, which is also missing half of the lightbulbs in the vanity, I look in our bathroom, we only have 1 as well…seriously? I’m pretty sure that outfitting the condo with washcloths isn’t terribly expensive. I email Amanda, the caretaker and presumptive owner of the property at 11am Saturday, we are leaving this morning (Sunday), no response until I log into ABNB and demand a refund at 8:30am, at which point she declines and states that the “I do not believe these minor issues are a significant inconvenience so I will be declining your request”, well that's only if you aren’t the one being inconvenienced. That also tells me she knows about all these issues but hasn't addressed them. This place isn’t cheap and I’ll be registering a complaint with ABNB.
My recommendation? Stay in a Motel 6, you’ll get better service… the mismanagement, lack of response and complete disregard for the comfort of the guests is on the bottom of the hosts list.