The reason for my bad review is for the customer service and hostile communication. When we checked into the Airbnb it was not cleaned. I called to let Patsy and her husband know and I asked what we could do to rectify the situation. She transferred me to her husband who was beyond rude and raised his voice at me for asking a relevant and reasonable question. He told me I was lucky to be staying at their place and threatened to cancel the reservation. I had to repeatedly ask him to not talk over me and to not raise his voice. After getting off a 6 hour flight, not being able to shower or lay down was extremely inconvenient and the way I was spoken to was unacceptable. The apartment itself was nice but there was a loud scraping noise in the mornings that I would have liked to know prior. Would not book with these people again purely for the unprofessionalism and way he tried to gaslight me when I brought up an issue.