Keri was so attentive and responded quickly to my questions and requests. The latch system was a little tricky to navigate and my Bluetooth didn’t want to sync up but after a few rides to no where on the elevator it finally began working. I will say the latch app did make the place secure and safe and that made us feel at ease. The condo was beautiful and clean, just like the pictures. A short walk to downtown. Perfect location. 10/10