We enjoyed our trip to Nashville - the property was in a great location and the interior was very nice.
Overall, we would not return to this property. We were told 10 minutes prior to check-in that we couldn’t check in on time due to a miscommunication with the cleaning service. We were nearing the end of an 8 hour drive and had made plans with local friends to meet at our Airbnb as we settled in. When we asked to contact the host directly, we were prompted to call an emergency line, where we explained the problem and were told we would receive “a quick call or text back” after the emergency line worker contacted the cleaning crew. We never received any update from the emergency line at all. When we arrived to quickly drop our bags off, the cleaning crew member was on speakerphone with a friend saying “well at least your job isn’t making beds.” It was not very welcoming, nor did it give any indication that there was a sense of urgency to allow us to check in in a timely manner.
The next morning we were awakened by a knock at our door from another cleaning crew, who was surprised to see that there was someone in the unit. When I answered the door they were startled and said “you’re not supposed to be here”. We felt lucky we were there - because a cleaning crew could have easily entered and thrown away items of ours not knowing we were still occupying the unit.
The host did refund us $100 for the first night late check-in, which was much appreciated. But with the high price of the unit itself, and being that it essentially turned our three night trip into two, we would not recommend this location to future guests.