House was great but management hard to work with. We left a very small pair of earrings. I asked them to kindly mail and was informed it would cost $25 fee and cost of postage. Earrings are super small and could easily fit into a standard envelope with one first class stamp. I asked if this could be done and was told management says you can pick up (I live in Cincinnati) or they can mail and charge postage plus fee. I spent over $1300 for 2 nights. I found this callous and ridiculous. Management should be able to make simple decisions and adjust for situations such as this. Won't be staying here again.