We enjoyed our stay, the steps were a factor but we were aware of them so managed. It appears that this is a new rental. No trash cans in one of the bathrooms, only one towel per person , the keypad for the garage worked during the day but took numerous tries in the evening. Very upsetting in the dark not being able to get in on the first try. When we called the emergency number it rang many times. We finally got the door open and canceled the call. My hope is this review generates changes that will provide a 5 star rating.