Pros: Clean and stylish apartment in a great location - equal, close distance to downtown and 12 South. Comfortable beds/pillows and couch- a homey feel. Host responses were quick.
Cons:
1) Very loud. The floors are original hardwood, which means you wake the building up with every step and same for everyone else’s steps. The walls are also very thin. You can hear Keurig machines, conversations, and people using the bathroom in other units. The “trash collector, who became the maintenance man, who somehow became the assistant” (his words) acknowledged how loud the floors were and that he tried to put rugs upstairs but they weren’t helping. I asked if there was another unit to stay in where we wouldn’t be kept awake by the people above us. The host first said she had nothing available on the top floor, then only after I checked out said that the apartment above me was available for several days.
2) Toilet did not work. Though I assume this is fixed now, it did us no good at the time. The maintenance man arrived to fix it and said the water was almost completely turned off. He attempted to flush it without opening the lid, at which point it overflowed with water and feces all over the floor. He then use a plunger and proceeded to fix the toilet, and used the bath towels to soak up the mess on the floor. He left to get some tools and kicked the towel to the side, walked through the wet mess, and walked through the apartment tracking it through the hallway. At that point, we left. It was too disgusting to handle. I sent photos to the host, including the feces stained white towels and mucky floor. She claimed it was “tobacco” and that I filled the toilet with it. I stay at Airbnb’s often, all nonsmoking. I have nothing but 5 star reviews. If I was a smoker, it would have been mentioned by now. (And who in the world would try to flush away a bunch of loose tobacco?)
I checked out after one night of a 8 day trip due to all of the above and the lister refused to accommodate with even a partial refund. I realize the refund policy and always uphold them for standard circumstances, but it should make exceptions for extreme situations like what we experienced. I am disappointed in this stay, the host, and Airbnb support.