The house is very clean and comfortable. It is conveniently located next to the Andrew Jackson Hermitage home and the airport. Here are a few issues I had that made it really difficult to rate the place. First we did not have a working TV in the main area for the entire time we were there and the effort made to fix the problem was not what I was used to with other Airbnb’s. Given that, I thought a 10% rebate off the $1500 fee was reasonable, but the owners offered $50. When I indicated what I thought was reasonable, I have not heard anything back for four days since the original $50 offer.
Second, there is a $250 refundable charge that is refunded if there is no smoking in the house. They can take 14 days for the refund which seems like a long time after the house is vacated.
Finally, there was a spot on the mattress when I stripped the sheets which looked like pee. It might have been cleaned, however, I would recommend that mattress be replaced.
I think this is the first place I have ever stayed at that I did not rate a five, and I really struggled about what rating to assign. I understand that things happen like the TV not working but the minimal effort that was provided to fixing the problem along with the lack of response to what I felt was a fair refund request, is why I felt a three is justified.