Chad was very helpful during the reservation process. The apartment is lovely, perfectly clean, spacious, and comfortable in every regard. Location is terrific. The "latch" key system is easy to use and works like a charm. We offer the following suggestions for a more perfect stay: (1) We had a little difficulty actually locating the apartment; it is down a corridor and behind an inconspicuous door; it would have been helpful to have been advised of this. (2) The apartment has a second door that leads to the street. Several strangers came to peer in the door and one person repeatedly knocked on the door asking "Is this the office?" Consider posting a "Private Residence" sign. (3) There is a lovely pool deck in the building however, owner's instructions are not to use the apartment's towels and no towels are available at the pool. Recommend providing pool towels or at least advising guests to bring their own.