From the moment we booked through our final day Mark was attentive, welcoming and responsive. The place is PERFECT, his personal “guidebook” is entertaining and incredibly thorough and helpful, and he even dropped off a space heater one morning when the forecast called for lower-than average temps. The heat in the apartment works perfectly, but he was concerned anyway and went out of his way to ensure our comfort. Also … he did not randomly show up/knock and give us the heater … he left it by the front door and then called to let us know it was there … that was SO APPRECIATED… as a solo-traveling female I would have been very uncomfortable with a host showing up unannounced … but he respected our privacy and was incredibly thoughtful! He is, BY FAR, the best airbnb host I’ve ever encountered! Will definitely stay in one of his properties again, and I wholeheartedly recommend him!!