Kenny and Sarah's communication was immediate, and extremely helpful. The only reason I didn't give 5 stars is that some areas need some TLC. Their description and decor is as the photos reflect, but the unit is too far to walk to Broadway and all the tourist areas. Excellent quiet retreat if you prefer to be away from all that, but must have a car or Uber. There were plenty of towels and linens, and dishes but a bit thin on kitchen staples (perhaps previous renters used up the coffee and condiments). I do recommend, as the owners were very willing to help in any way.