Communication was wonderful and quick. The Latch system was a little tricky, but one you get the layout of the Burnham down, it all makes sense. The Burnham community was beautiful, in a great location and an easy walk to Broadway. Our unit needed a deep clean for dust but that was discussed with our host and that they honestly didn't know. We would stay there again now having a better understanding of the layout of the community and how everything works. 😀