This was the most frustrating experience I have had with Airbnb. They required additional paperwork that was basically just all the information you use to book through AirBNB. It would not let me submit and I had to fill it out twice. The initial thoughts when we pulled up to the complex were that it was not safe to walk around outside of the gated lot. It was also right next to the train tracks. The front door code that we were given was incorrect. We called the customer service and after being on the phone for about 30 minutes, tried to cancel the reservation. They wouldn’t let us cancel. So after we had taken all our bags back to the car, they gave us a different code to try. It worked and we got in the lobby. Once we got into the apartment, the fan for the heater was so loud that we couldn’t watch TV comfortably. The bed wasn’t very comfortable. One night the neighbors had a party and it was so loud we had to keep the heat with the fan on to try and cover their laughing and yelling in the hallway. I asked them to be quiet and did not help. As we were leaving, another person had been blocked into the parking lot by another car. They had to wait for the police to come and tow the car so they could leave. The apartment was clean and the pictures were accurate but I would not stay there again.