Disappointing experience with this listing. The pictures seemed like it would be an excellent place to stay while visiting family with our baby, but that was not the case. Previous guests had smoked in this non-smoking unit leaving a smell and the hosts attempted to cover with heavy spray air fresheners. I found ash on the window sill, cigarette butts on the floor, and the bottoms of my feet were left black after walking barefoot in the unit. All of these give me concerns about the cleaning, especially in Covid. I contacted the host management company via the number provided during the "operating hours" I left a message on their voicemail (and through the Airbnb messaging) but my concerns were not addressed until I requested to change my dates and leave. The management response was more of a "sorry that happened to you" than a "we are here to fix it".