Susan was very communicable before our stay. Explained how the August Home app worked and how to set that up which was very nice. She did let us check in early as well (which was awesome). She does have two very older dogs that stay in the back room so just a heads up when coming and going. They were quiet and friendly. We stayed three nights and only saw and talked to Susan when we first checked in and then briefly as we walked in the next day. Susan did not check in with us as we stayed or even as we left. I was expecting Susan to be very hospitable since a lot of her reviews were good but I did not get that from her during my stay. I would probably not consider staying with her again. I am new to Airbnb but I personally was not happy with my first stay.