We just got back from a 4th of July trip to Nashville. It was our first airbnb having used VRBO many times. It was a great experience. Communication was excellent as Jacque responded immediately to any questions we had and just to touch base with us about our trip. We always love staying in the neighborhoods when we travel and this is a lovely one with stately homes and large trees. We were so happy to have to Greenway trail to run/walk on just .7 mile at the bottom of the hill. As mentioned in numerous reviews, Jacque had so many extras that you normally don't have at a rental-sunscreen, lotions, rain ponchos, umbrella, coffee, paper towels and anything else you may not have remembered to bring. There were snacks, wine and juice boxes etc when we arrived. I like to plan early and knew where we were going each day, but if you didn't, Jacque had a large information center with maps, coupons, books and her own personal recommendations. She also helped us with information when we were heading downtown for the fireworks and that evening went great! She even came down to the apartment and visited with us one evening. She is such a genuine person and truly a knowledgeable lady who loves to share her love of Nashville. Stay at her rental and you will love it as much as we did!