I think it would be helpful to highlight some of the positives, the loft was as pictured, spacious and nicely decorated. Overall it was clean and had standard amenities. Location is great just 2 blocks from broadway. Currently very few things are open in Nashville and the bars that are open require you to wait for a table so very limited availability. I would not recommend traveling there during this time, I traveled to other cities in the same week who handled the reopening process much better with expanded outdoor seating. Seems odd that Nashville did not close Broadway to traffic and opened up outdoor seating with social distancing as was done in other major cities.
Some concerns with the loft, balcony is directly over the top floor of a parking lot, no view and exhaust smells. Upon arrival elevator was out, called the number provided and informed it had been out for most of day it did not get fixed until after 9pm. It was 93 degrees and we stayed on the 3rd floor. There are a lot of stairs between floors due to high ceilings. We had been traveling so we had larger suitcases which made it more challenging. There was no other option but to walk up, no freight elevator. The elevator went out the next day as well but this was only for a few hours. It is my impression from talking to others in the building that this is a frequent occurrence. I would caution anyone who would have an issue walking up steps to avoid this loft as there was no other alternative to accessing loft.
The other issue which was most disturbing was we found a used syringe on the bedside table, we moved the lamp to make room on the table and found the syringe.
The host provides a telephone number for 24/7 contact and they answered every time but were unable to resolve issues, response was “I will check into it and call you back” never called back on either occasion.
Parking is next store in a secure lot but be prepared to pay a premium for the parking.