We were traveling from Florida. I
On December 23 there were issues with the pipes., THREE days before our check in . On Saturday the 24th I received a happy holidays message and questioned if we were still heading that way. I answered yes. Not until December 26, 3 hours from check in and 7 hours into our travel , did they message saying they’d have to cancel our reservation. Mo other options were offered. Frustrating to say the least. I was charged the insurance fee and refunded the reservation minus insurance immediately. But left with no where to go. AirBNB wasn’t much help either. Told me I could check into a hotel to return home in the morning stating and they’d credit me 30% of the hotel fee and $50 food voucher. I had a crew of SIX with me.
It unfortunate to have to leave this review. I understand things happen but they knew way before that here were issues at the condo! This nightmare could have been fixed early on.