At first, the location and home were very nice. Easy access to the home which was awesome. Once in, we noticed a few things that were eye opening. One being there was muddy shoe prints located at each door entrance. I'm guessing the cleaning crew didn't double check their work. Once we made our way to the 3rd floor, we noticed how warm it was up there. The thermostat read 85. I immediately messaged Corben and informed him of the situation. He was quick to respond and had his maintenance man come to the house while we were at dinner. Maintenance did not fix the issue resulting in all 9 of us having to sleep on the first and second floor. Had to move mattresses down stairs in order to not sleep in 85 degree heat. Woke up Saturday to NO hot water and 2 towels in the entire house for a home that sleeps 10. Corben, was able to get the maintenance guy come back later Saturday evening and he ended up creating a bigger issue, making the second floor ac warmer as well. Saturday Corben agreed to partial refund. Then once we contacted airbnb, he denied any refund and quit communication altogether. At first Corben was helpful and understanding, but it was his final decisions and going back on his word that ended up resulting in us going to the next level of airbnb. Extremely frustrated with what was supposed to be a stay away from reality. Made for an unsuccessful vacation. Would not recommend working with Corben.