This experience was bittersweet. The location of the home was great. I was in town for a conference which was held downtown. We chose this area because it was quiet and close to the airport, grand old opry, and downtown. The house was clean and there was everything we needed. The communication was great up until the very end. Once I left, I got an email from airbnb saying I was being charged $99 for kicking her bathtub as hard as I could and leaving a dent. I had to reread what I saw because I was like what???? She sent photos of the tub with a small dent in the bottom where the tile and grout was missing too. I explained to her that I had no idea that was even there but my parents and husband noticed it and they said wow that's a really crappy grout job... Oh well doesn't matter. That was the first day we arrived. She then got upset with me that I didn't tell her we saw that, but why would I say oh by the way, your tile job is crappy... Anyways she wrote me a very unprofessional note through airbnb saying I needed to pay $99 to fix her tub. I tried calling her right away to try to figure this out because I was dumb founded. She is not answer so I left her a voice mail and she never returned my phone call. She just messaged me back through airbnb saying well it wasn't like this and I'm on my hands and knees cleaning the floor and I noticed it. Well I was not on my hands and knees on your floor so that's probably why I didn't see it. I then called airbnb to ask how this dispute works. They told me I need to wait for a case manager and they will determine the next step. All I have to say is if I get charged, I will be filing something with my credit card company because this is absolutely rediculous. I will now always take photos before and after I stay at an airbnb so I do not get caught in something like this again, because right now it's her word VS. Mine. So yes the house itself is nice and we enjoyed our time but just watch your back I guess and take photos so you do not get charged with something that you did not do.