Tony and Katherine were great! They e-mailed me a welcome packet with detailed information on all aspects of the house prior to our arrival. It was very informative and helpful. The location was very close to downtown (we were attending a concert at the new Ascend Amphitheater... only about 8 minutes away). They were also able to let us check in an hour early which was so helpful as we had somewhere to be. The house is newly remodeled, VERY cute and modern decor. We loved it! It was perfect for our group of 4 (2 couples).