CUSTOMER BEWARE. First I will list the positive things and then please read to see the 2nd part of the experience. My boyfriend and I stayed at this cabin and it started off great, with the host. I informed them that we were traveling with 3 service dogs but that they would be in crates and they offered to waive any pet fee. On the day of arrival, communication was good. We were informed the cabin would be ready whenever we arrived and I informed them that we were going to be getting there later in the evening because we left our destination later than expected. They were aware of that and it was a self check in anyway. So here are the good things about the cabin: It has a cute set up, nice deck overlooking the wooded area, secluded. There was a bottle of wine, a few dog treats and some farm fresh eggs left on the counter. They seemed to have essential items like pots, pans, dishes, utensils, etc (we got in late and left the next morning so we did not use them but I did see them there). Now for the negative experience we had. When we arrived, we went in and Brought in a few of our bags and scoped out the place. Within minutes, my boyfriend noticed a cockroach that had crawled out from under the couch and onto my bag. He killed that one. Then there were 2-3 more that my boyfriend killed and we saw 2 that were dead near the baseboard walls. At this point, we very seriously considered contacting the host/owner and requesting a refund and leaving. However, we talked it out and thought to ourselves whether we should "just deal with it" since we just had a 10-11 hour drive, were exhausted, leaving the next morning anyway, and if we decided to leave at this point, finding another place was going to be difficult at that time. It was already after midnight at this point. I also didn't want to necessarily call that late, when there likely wasn't anything that could be done at that moment. It's not like we were staying in a hotel and they could switch rooms. So I decided to just deal with it in the morning. Since we saw the cockroaches, we decided to check around to other things in the cabin and noticed that the couch was pretty stained. I usually don't worry too much about that but decided to take some pictures of the couch anyway since I knew I was going to discussing the cockroach issue with them. I just wanted to have other things documented for myself as well. I wasn't even going to be complaining about that part. it was the roach problem that was the focus. We brought most of our stuff back out to the car so we didn't bring an infestation home with us and we kept anything we were using for the night upstairs with us and up on top of things (since its my understanding that cockroaches usually don't bother with upper levels). We decided we would keep the dogs up there with us too. So we brought in our collapsible crate and pad that goes under the crate to protect flooring and we set it up and put the dogs in there right away because I didn't want them to go on the couch, since I had already agreed that I would be placing them in the crate when I made reservation, plus it was their bed time anyway. We showered and went to bed. The next morning, I had to do a few calls first thing for work and my boyfriend packed up the little bit of stuff we had in the house. When I was done with my calls, it was a few minutes after 11 and we were in the process of just getting the rest of our stuff out since check out was 11. Here's where it gets really bad... I messaged Jerilyn (not sure if she is host/owner/manager/etc)...I informed her we were just finishing up packing and checking out and I wanted them to be aware that there were cockroaches when we arrived and she apologized for that problem and said it had to do with recent rain and she said 'no rush on check out-feel free to take your time.' I followed up and said that I don't usually complain about bugs and minor things and I understand in cabins there will be bugs at times. I don't expect perfection. However, this was a cockroach issue and I felt that it wasn't just a recent issue since there were dead ones and live ones and now that they crawled on my bag, we were going to have to sanitize our items. I didn't think it was fair for us to have to pay for the entire $313 and some change considering we couldn't comfortably use the space and now would have to deal with disinfecting items while we are on our road trip. I expressed my appreciating for her quick responses. She then said "I am happy to refund you 50% of what we receive which is a total of $230.86." I thought this was the refund amount offered but I clarified and she said it would be 50% of that and then said that the rest of it is kept by airbnb. Then she offered to round up to 150 and said "Then I'll be able to pay the cleaner $60 and Ill make a total of $20 for the night." I did not think this was fair. Most people would want a total refund for the 313. I was asking for a refund of the $230.86 that I thought was originally offered and felt bothered by the fact that this host is now appearing to make me feel as if I get a full refund, they won't be able to pay their cleaner and...