Stay itself was great, check in process a bit difficult at first. Non refundable (which we knew from the start) but not accommodating in terms of rescheduling. Long story short, got sick and tried to reschedule 6 months later for June & Sonder offered to reschedule the stay for additional 135% increase which is a bit ridiculous. Very corporate-esq. in terms of the customer service as you can not speak to the host \ actual owner of the unit. Aside from this, great location, we walked just about everywhere under 15 minutes -- would recommend the stay, just disappointed in how our situation was handled in comparison to how a typical AirBnb host would.