I will start by saying, we would definitely stay here again! The location is fantastic - just a few blocks to Bridgestone Arena, Broadway, Country Music Hall of Fame, etc., but removed enough to have a peaceful night when needed!
The unit was very nicely appointed and you can walk right out to the courtyard/pool area from the back patio...I was a little concerned it could get loud but other than a couple shouts of excitement, the noise level was very reasonable especially for a weekend! Communication was excellent...we had an issue with the Latch keyless entry system when we first arrived, but got the support we needed. The lobby was nice to hang out in and there is a Starbucks across the street (in the Margaritaville Hotel, so it is always busy, would recommend ordering ahead thru the mobile app) and at least 10 good places to eat within a couple blocks.
The only downside were the hallways...maybe it was just an issue on our floor (I didn't check any others), but the carpets were badly stained and had a bit of an odor. This is a good size complex, so I don't expect them to be pristine, but for the quality of everything else, it seemed odd they were neglected. To be fair, everything else makes up for it, but I want to give an honest review.