I had the unfortunate luck of having the AC go out while I was staying. Felt as though the communication and actions were swift, but were limited to the bedroom. Leaving the rest of the apartment sweltering. She offered to bounce me around to other units during the remainder of my two week stay. In the end I just didn't feel that was best for me, so I cancelled the remainder of my reservation and a second visit that was booked. I leave feeling like the space was clean, comfortable and well appointed in a convenient location.