Carolyn was super quick on communication and was there to welcome my wife and I on our arrival with her gorgeous kids. She was also very accomodating, even loaning us her own picnic blanket! The flat looked just like the pics, very lovely and tidy with all the amenities. We really loved this area - plenty of cool bars and top restaurants all within walking distance. Also very close for cheap über ride into downtown. Couldn't have been happier with this choice.