It's difficult to give a 5-star rating when an ENTIRE reservation was lost due to conditions outside my control. I've never been overly impressed with the idea of making reservations in which there is ALWAYS a risk of "USE OR LOSE", but my family hasn't had issues until now. I think, at this point, we will stick with hotels after losing hundreds of dollars for nothing. Not even a CREDIT for "cleaning" since we never made it there is NOT cool.