Replies to questions were timely in some instances, slow in others. The building is a large renovation with numerous rental units. Check in is listed as 3pm with and we were informed of a possibility of early check in. On arrival we found several couples waiting in the hall to get into their rooms. One couple was waiting in the hallway for 4 hours. We were informed we would be let in early if cleaning was done. The entire floor was clean and no cleaning staff was present. This was relayed to the host. The message went unanswered for a long period of time. The shame of the fact is all locks are digital and could easily be changed for check in. It’s extremely difficult to deal with multiple sets of luggage in a tourist town with the check in above. The rest of the stay was decent. The unit was in good shape. A second bathroom would have been more comfortable in this unit with 4 people.