I stayed at this loft during a visit to Nashville for my friends bachelorette party. The location of the loft is amazing. Unfortunately that is where I have to stop my praise about this loft and the host that rents it. When we first arrived myself and my group mates noticed that the loft was not completely clean when we arrived such as hairs in the tub, hair on the sheets, and visible dirt on cabinets. This was stuff that could be looked over but it makes me question what the cleaning charge AirBnB forces you to pay really goes to.
I stayed at the loft for 3 nights and on the last day (per the hosts instructions) we had to strip the sheets of our beds. I heard a scream from my friends room and ran to her room. To my dismay, I found a bed bug crawling in the bedding as well as blood stains, feces and exoskeletons on the mattress. I was horrified. These signs of bed bugs should have been easily identifiable when sheets were changed before our arrival.
I immediately contacted AirBnB to get a refund for my money. The associate I worked with was pleasant but could only refund the cleaning fee, which obviously doesn’t even get used for cleaning. I noted that this was unsatisfactory. He said he would communicate with the host about a refund.
Several days later he contacted me saying that the host accused me of “planting” the bed bugs in the loft by bringing it with me in a ziplock bag and will not issue a penny of a refund. I completely understand the fraud that takes place regarding bed bugs but I did not plant these pests in the loft. The host provided an unclean, unsanitary environment which we were promised that we would receive in exchange for our money. After flying home we then had to deal with the repercussions of this which included extensive cleaning and sanitation of infested personal belongings and loss wages from time off work to properly address the bed bugs to ensure no one else would be put at risk. The host will most likely give me a one star review as a guest for my complaints, but at this point in time I do not care. I will never be using AirBnB again.