There were a few hiccups at the beginning The check in information was sent, but not delivered to us prior to check in. After the error was figured out Lu immediately resent it with her apologies. Of course our trip happened to be during the first cold snap in Tennessee (below freezing at night) and the furnace only worked briefly the first night. Again out of the hosts control. After messaging Lu, she was there within the hour with a space heater for the bedroom and on hold with the furnace repair company. They were able to temporarily fix it for the night. We stayed warm after a night on Broadway, and Lu made sure we wouldn't be woken early. She stayed in constant communication to let us know step by step what was happening next. She showed up when the repairman was there to put the new part in. Made sure everything was up to standard and that we were comfortable. It is the most we have ever spoke with an airbnb host. We will say this, Lu is by far a Super Host. The residence was close to down town. It was extremely clean. Amenities were perfect. The checkout process was very simple. Dishes in the dishwasher, towels in the washer and start both. Make sure appliances and lights off. Put the key back in the lock box. Everything we wanted. we would definitely stay here again!