Pros: Excellent customer service -- special shout-outs to Trent and Kelsey. Great apartment, location, value.
Cons: OpenKey didn't work most of the time. So, good thing Plan B was in place with the back-up lock box swipe card -- and that I got a swift call back from Trent the first time I was locked out. Apartment was very clean, but mystery stains on the couch/dining chairs were a little off putting. Still seems misleading to me that the apartments/furnishings aren't necessarily as pictured/described. So, I was very glad that, based on other reviews mentioning missing items, I texted ahead to make sure I'd have a dining table/chairs; couch; and in-unit washer/drier. My experience would have been very different without those, since I was there for a live/work week over the holidays.