So we were supposed to have a pack and play put in our room and they didn’t provide a pack and play when we got Thier. We told them we don’t have a pack and play. They said it will be in your room in 30 minutes so we went out and enjoyed dinner when we came back, there was no pack and play. They finally put the pack and play. They’re at 9 o’clock, after asking the third time. We then went to enjoy the hot tub after putting our son down and the hot tub was very cold and never warmed up all week even after repeatedly, trying to utilize the pump beside the hot tub. The Internet was also out the majority of the stay and when we told them about the Internet they said they will see what they can do but the people who can fix the Internet aren’t there. I feel as if I am owed money back due to their being no Hot Tub, which was one of the biggest reasons I picked this place and no Internet, and because the trip started by not getting our pack and play until after bedtime.