The apartment was nice, it has a great view as it overlooks the river and train trestle. We were not at all happy with Vacasa. Getting the app to enter the building was difficult and took phone calls, texts and many tries. Once it was all set up, it was fine. The heater didnt work--it blew cold air only-- and the controller is not new-user friendly. Very loose toilet seat in one bathroom. Our second morning someone entered the apartment without knocking! They called out and then told us they thought we had checked out and came to deliver a chair. That night we returned late to find that our access codes had been disconnected. We called and finally, after sitting on hold for 15 minutes, we got through to a human and were told that "it probably wasn't us" but they would try to help. I don't care whose fault it was! You are the rental company! We did finally get back in after new codes were emailed 45 min later. We want one night refunded for all these inconveniences!!