This home was unsafe to stay in due to mold and mildew odors that made one of our party members sick and the host is a mess. They promised a refund after hearing of the issue but then spent two weeks (well beyond the stay) pretending to “get approval” even though they said they would make it right over the phone. We didn’t stay a single night in the home due to the health hazard and Vacasa now refuses to follow through with their promise of a refund.
We were on our own the first night in a foreign city to find new accommodations during a very busy time. The host is a company that doesn’t have its customers in mind but instead ruined our vacation with hours long phone calls, false promises, and delay tactics. I would never trust any stay with them again and am saddened by the effect they had on our vacation to the area.
Beware of the bait and switch that is Vacasa. Their employees seem nice (and some are) at first but in the end the company doesn’t come through for its customers.