This place was okay after getting used to it, but a total nightmare at first. Lack of communication was the biggest issue; the instructions for the parking pass only said to go inside, so we assumed there would be someone in the lobby to help us, but there wasn’t. Other guests told us to check our apartment. When we got to our door, latch didn’t work. We struggled for 20 mins, not to mention Michael, who I didn't recognize at first, passed us in the hallway and didn’t offer any help. Clearly looking flustered, another host asked if we were okay. After a long talk with him and 10 more mins trying to get in, it finally worked, but there was no pass. In convenient timing Michael texted saying he forgot to ask if we needed parking and to meet in the lobby for the pass. We spent four nights which made the visible dust apparent(with a $225 cleaning fee this isn’t acceptable). Besides the parking mishap Michael was very nice and once we became familiar with the building the stay was good.