Being a guy, I didn't need to have any personal interaction i.e.: face to face! The email exchanges were all I needed and Rick has left no stone unturned as far as description of property, where things are, the expectations of guests, and Rick even had a listing of suggested places to visit nearby and restaurants to go to! The bed is comfortable and the bathroom was adequately stocked with towels, soap, shampoo, etc. There's a microwave oven as well as a small fridge/freezer stocked with soft drinks and bottled water.