Check in was easy. The unit itself is a nice size. We bought our food for breakfast and cooked there. Lots of cooking utensils and pots and pans. No dish towels provided and we found one dishcloth under the sink. There are two towels and face clothes per bathroom so you have to do laundry if you are staying more then two nights. Unfortunately the sheets and towels didn’t appear clean when we arrived so we had to wash everything before using. The king bedroom bathroom we had to clean the toilet and wipe it down as it was dirty. We contacted Brandon at around 10pm and he responded right away and said he would send someone over first thing in the morning but we had cleaned ourselves so was no need. I recommend bringing ear plugs if you’re in the front bedroom as it’s traffic loud from early morning and eye shades as it’s very bright in the morning. Directions on use of the tv would have been helpful as we only could figure out the Roku. The location is good about 15-20 minutes from Broadway. The unit is not New. If it was cleaner I definitely would give 5 stars