Overall the stay was fine although we did run into some issues with regards to cleanliness of the place that Luke himself acknowledged later in our communication.
First of all, the check-in process was seamless so no complaints on that, shortly after we arrived we toured the place and it’s indeed a great place in general but we then noticed some issues right off the bat.
1.) The second floor bathroom door is a sliding door and the lock mechanism on it was not working at all (seems that wrong lock was installed) and so for the whole stay we could not use this bathroom at all since the door kept sliding back and there was no way to lock it at all. This was a big issue for us since each time our group would hang out in the living room area and if anyone would want to use the bathroom they either had to go to the ground level floor or the third floor during our stay. I did complain about this and Luke replied back that he would come check it out the next day but then he never came to do so or communicated or followed up.
2.) Shortly after we arrived we noticed that there were a couple of cooked food bowls left in the kitchen oven. I believe the cleaning crew did not do their job and dump them in the trash and I think they were probably left by earlier guests. To Luke’s credit he did return us half of the cleaning fee.
3.) There was only one Kitchen paper towel left during our whole stay and none of the third floor bathrooms had any hand soap available (I get that there are no bathing soaps there due to COVID protocols but I’d think you need to have hand soap available in all bathrooms).
4.) The king size bedroom’s bathroom did not have any bulbs working above the vanity stall, fortunately the one light was working in the bathroom so it wasn’t completely dark.
5.) The master bathroom shower stall handle was broken from one end along with the toilet door lock was broken as well.
6.) There was no broom in the kitchen and the cleaning supplies left in the pantry were not adequately stocked.
The place itself is beautiful but it seems that Luke might have been traveling when we were staying and when I had messaged him our issues he said he’ll come check it out the next day and then there was zero communication back from him afterwards. I followed up a day later and he said that he was sorry and did not have anyone to blame and was frustrated with the cleaning crew since he heavily relies on them. Well that’s all good but if you are renting your AirBnb and are not going to be in town then you should have another point person available that can come an address an issue if it arises.
In any case overall as I said the place is fine and enjoyable if a little bit more care is taken. I did pass on all of the feedback to him as well hoping he can rectify these things so that in future other guests don’t have to deal with these issues.