Communication was excellent; very fast and very friendly and helpful. The location was great for our purposes; we were not trying to stay "downtown". The Belmont college campus is right across the street and allowed for a nice stroll one evening. That said, there is an overall lack of attention to the maintenance of the property. The walls throughout the townhome are pitifully soiled from scratches and scrapes from previous guests. Pictures are hanging crooked and the hardware loose. There were cobwebs in some of the corners of the ceilings as well as in the hanging lights over the bar area. The barstool backs are very loose and unsafe as well. The area rug on the main level is extremely frayed and turned back and is, effectively, a major trip hazard. The cookware was dirty and had to be washed before we could use what we needed. Some of the lights throughout the building were out (or not working...our bedroom light suddenly came on about 1:30 am one night). The beds in one room were rickety and noisy just to sit and move.
Overall, the building and accommodations have tremendous potential to be stellar. However, one day or two of maintenance are desperately needed.