The apartment, the location and the pool/fitness areas were great! Especially the apartment was amazing. Super clean and spacious.
However! I did not book this place. I originally had booked another place, and was not told that they had changed my booking, until I contacted Sonder a couple of hours before check-in, and asked about an e-mail that I had received the same morning, where they asked me to confirm my ID (again). After some conversations forth and back on the phone, they sent me the e-mail about info for my booking - and in this e-mail, this apartment showed up - not the one I had booked. The customer service employee went to check and see what had happened. They got back to me with an official request through AirBnb, to change my booking request, where I had to approve. The reason for changing, was a faulty air conditioner at the apartment I had originally booked.
Sonder would get 5 stars al the way, if it hadn't been for the poor communication about this, and the slow respons time after I had checked in.
Had I not called Sonder (4 hours before my check-in time) - I would have showed up at the wrong location..
I would like to give Logan from customer service 5 stars, though. He was patient with me, when I had to re-register all my information for the new place, while I was about to board my plane to Nashville.