Tara was always willing to answer questions and left me a message the morning I arrived so I knew how to enter the property. Unfortunately our schedules didn't allow us to meet in person, but she was easily reachable by phone and text. The cottage was exactly as described and I found it lovely, cozy and very clean. I loved walking around the neighborhood, seeing all the craftsmen style homes - I felt extremely safe doing this even later in the evening. This was my first Airbnb experience and I have nothing to negative to say about it!