The morning after we checked in I reported lower room was cold, sink not draining properly. I was told it would be addressed, never received a response. Within 3 hours of vacating I reported that an important item had been left in the kitchen and asked that it be checked and returned. I was asked to provide a credit card number to pay costs and was charged $31.51. Called again that afternoon and again told local representative would be contacted and the item checked on. The next day I learned several other items were left, again asked that the room be checked and was told on the 4th call that in fact the local representative who had just been contacted says he was not aware of the earlier reports. I was again told that the items would be looked for and I would be contacted. I messaged Vacasa reporting the above information, got several messages that I would be contacted with a report. I never heard back, no items returned, no report. Very unsatisfactory response.