First of all let me begin by saying - I truly did love my stay, and would 10/10 go back. The check-in process was complicated - in part, because it was after midnight when I arrived and it was 30 degrees outside and I was alone. The building has great security - using the app is the only way you can get in the door or access the elevator. There is also just a LOT of information about where to / where to not park, building rules etc - more than what I'm accustomed to with staying in an airbnb. If I had perhaps arrived in the light of day, and if I had truly taken the time to read through and prepare my app when my phone wasnt on 1%, check in would have been a lot smoother. This is in no way Luis / Crystals fault - this is just part of staying within this beautiful apartment building. So this is simply me telling you, traveler on your journey - don't show up at 1230am with an almost dead phone not having read thru your info :) and it'll be amazing! Its a GREAT location, GORGEOUS and well styled apartment, downtown amid all the fun exciting things nash has to offer. merry christmas!