Michelle was very quick to respond to any messages that were sent. Although I didn't get to meet her, I was able to meet her daughter. She was very nice and gave me a tour of the house. The house was easy to find. The set up of the house was nice. I had my own bathroom that was for guest use only. The beds were very comfy. There was wifi offered as well as a box fan in the closet. I was able to set the temperature of the room to anything I wanted. The dogs and cat were sweet.