I booked a surprise trip to Nashville for my girlfriend. Checked in and walked into an uncleaned apartment. There was a trash bag full of trash on the living room floor, the linens on the bed had not been changed out, there was no toilet paper in the bathroom and every bath towel was dirty and sitting in a laundry basket. I tried for hours to reach the host, Shirley to no avail. We went out for the night hoping that she would reach out to us and get the place cleaned before we got back but she did not respond all night. We ended up having to lay blankets over the top of the bed to sleep that night and had to use left over paper towels for the toilet.
The following morning I still had not heard from the host so I booked a hotel. FINALLY Shirley contacted me and apologized. She said she had been out celebrating St. Patrick's day and didn't check her messages until the following morning. She also apologized for the condition of the room and immediately offered to refund the entire cost of my stay and got a cleaning crew to come and clean the apartment.
Despite my anger and frustration I felt better that she agreed to make things right so we agreed to stay and I tried cancel the hotel. Unfortunately, the hotel refused to waive the cancelation fee of almost $500. I told Shirley about this issue and she promised repeatedly that she would reimburse the cancelation fee as well as the Airbnb stay. So I was happy that it had been resolved to my satisfaction.
What we didn't realize is this place is situated between two active railroad tracks which ran in the middle of the night and early mornings. The upstairs neighbors have very creaky floors and are up walking around at all hours of the night which made getting a good night's rest difficult. To top things off, after our stay was complete, Shirley only partially reimbursed me for the cost because she, "felt that was fair for all involved, since you decided to stay. "
An Irresponsible host and a noisy apartment does not make for a very enjoyable stay! Im sure there are better places out there than this one!