No problem with Michelle. Big problem with the system, particularly in the Android mode. Messages between us were delayed, or on two occasions simply vanished, when I attempted to cancel. Whilst I informed her of this cancellation and later the problem that I was unable to contact AirBnb, to officially cancel or.even get to the help area. Still cannot do so, or get into any other sections relating to HELP. As a result, The System has charged me for a service undelivered, Michelle could not get to the system either to do so. It appears to me.that.this may a problem relating to Android as a host who we've stayed with since reported similar issues.
There must be a way to be able to contact HQ directly, this is a pure Customer Service issue. A refund or credit on system would help ameliorate my unhappiness.