Great communication, super easy check in /check out. Place is very nice, well kept and exactly as seen in photos. Apartment has everything you need- and bonus things like Alexa, smart lights, and a great tv. Location is great as it is central to most of the common things to do in Nashville -like downtown (30min walk or short $9 Uber) and about 15 min drive to Opry. I would definitely stay again. Just a caution for those with mobility issues - you do have to climb a couple small flights of stairs to get into the unit.