This was the worst, most frustrating Airbnb stay my husband and I have experienced. I spent hours trying to get issues resolved with no results.
1. Could not get into unit - already occupied!
2. Missed dinner reservation trying to resolve.
3. Sent to new until that was not ready.
4. Wifi did not work, so my husband and I could not work. Communicated until 1:30 a.m. for a new password without resolution.
5. Next afternoon a person arrived and said she would be back to repair wifi, but she never returned! I was sent another password that did not work!
6. No hairdryer or toiletries - could not shower that evening or the next morning!
Poor customer service. I requested a refund and was told I would hear back AFTER the stay - never heard back from the management company Goodnight (I did hear back from Airbnb). Clearly, it is a corporate-owned unit, and someone made a mistake and assigned us to a unit already occupied, and the next unit was not ready. Totally unacceptable.