Guest services was very helpful at check-in but the room could use an update my door would not close from inside without using the keycard to turn the handle. In addition the walls were very thin so the dogs that shared the floor with us were set off from us using the elevator and opening/closing our door. In addition we had to have the tv serviced in our room to get it working.
This is a pet friendly hotel and they do provide free parking, the hotel is also close to the hotel and opry mills mall and a easy commute to downtown.