The place was nice - if you can get into it! Upon arrival we were locked out for 30 mins waiting on the phone to get a new access code since I was never sent one. I got an email 3 days prior like they said I would however the code was never on there - once that email was resent it had a completely different link that actually had a code. Was locked out for 2 hours on our second night because they changed the code on us and we were never told about it. They lied to us and said an email was sent out that day about it being changed. No one in my party (four of us) received any email about it being changed. Why would you even change the code during someone's stay and you think doing so and only sending an email is appropriate? You would think they would send a text or even call you. When we finally got someone on the phone (all four of us trying for two hours) we were told the code never should have been the same for entry into the building, the elevator & our room. Obviously something was wrong on their end, not ours! We missed our show and were unable to get refunded for the tickets we purchased. After being locked out twice, sitting outside our room on the floor for two hours trying to gain access and missing our show - we were offered a $50 credit on our $1,300 stay. I asked for a $400 refund which I considered reasonable and they said - sorry, no. Stay away from an unprofessional disorganized company such as "Sonder"