First know you are dealing with another big corporation Sonder when you book this unit. They will make you download their app and jump through all sorts of extra steps! Not at all the more personal touch one expects when renting an air bnb.
The door keypad was not programmed correctly. I spent 40 minutes on the phone with their ‘concierge’ playing telephone with her colleague who kept telling me things like try a thumb, use your palm. Eventually they had us open a large locked plastic container full of lock boxes to find the key. The colleague didn’t tell the concierge which lock box to use. They were labeled with letters. I felt like I was on an episode of the amazing race, trying the code on every lock box . Because we had a dinner reservation that would cost us $80 to cancel!! We got the key got in.,had to change for dinner in the garage as we didn’t have time to change. We were 30 minutes late for dinner luckily the held our table! r
5 FIVE hours later the Sonder person showed up to help!
If you want to stay in an impersonal apartment with an uncomfortable cheap sofa bed and an extremely heavy marble table that must be moved to use uncomfortable sofa bed! Terrible customer service but in a 5 star location! This place is for you! ( not for me I will never book a Sonder property)!! Airbnb should require this info to be disclosed in advance!!!