It has been over a month since we have been working with both Blake and Airbnb trying to cancel our trip. We have had issues with Blake but Airbnb is also at fault. Before we booked this months ago we reached out to Blake regarding the state of the corona virus asking if we could extend the cancelation policy if our reservation was to get canceled. He replied over messages expressing that he would be willing to extend the cancelation policy if our flight was canceled. Upon our flight being canceled, 16 days before our stay, we reached out to Blake telling him we are not able to come due to corona virus - the reason our flights was canceled. We offered documentation several times but this did not seem to change his mind. We then were advised by Blake to cancel the reservation. We did so and then he declined our request. At this point we were unable to request it again so we reached out to Airbnb and they advised us to wait for a representative to contact us. We called every day up until our stay and no one got back to us about this issue. We communicated this the entire time with Blake and he kept telling us to cancel. We sent Blake screenshots showing how we were unable to press any buttons to cancel again. We felt pressured by Blake to lie about the reason for our cancelation by choosing a different cancelation option. The reason we were canceling was because of the corona virus and we felt uncomfortable falsifying why we were not about to come. We also had been advised to wait. Therefore leaving us with our hands tied and waiting for Airbnb to step in. Our visit passed and we did not go and we have continued to reach out to Airbnb for two weeks after our stay was supposed to happen. We were charged a cleaning fee, service fee and occupancy taxes and fees in addition to the nightly rate even though we never stayed at this rental. We basically donated money to Blake and we have not heard from him or Airbnb since our money was released to him. We feel as if we have been scammed. This is one of the worst experiences we have had with traveling and customer service. This could have easily been resolved if Airbnb stepped in when we were waiting for 45+ minutes on hold every day 16 days up to our stay. Really disappointed with our experience. Especially during these times we are already tight on money we would have thought the host would have the morals to give some sort of a refund.