The communication was really difficult with the host. I had to text multiple times to get a response. The host said we could check in early and would let us know when the place was ready but the host never let us know. She also offered a late check out option which I inquired about but it was only an hour after the original check out. The elevator was broken when we got there. The drains in both showers were very slow, the toilet in the master bathroom continuously refilled and made noise. When we first arrived the refrigerator was completely warm.