Do NOT rent this house if Turnkey is still managing it.
We were severely disappointed with our stay here. Overall, it’s a lovely house with great potential, an amazing location, and great old house charm... but so much of this was diminished by poor management and maintenance.
1. The exterior of the home is filthy, the furniture outside looks like it hasn’t been washed since last year (or longer). The gutters and siding were gross. The backyard was buggy. The front yard was not well maintained. Everything was dirty. There was dog poop in the backyard. A front attic window was broken.
2. The interior was not well maintained. Light bulbs were out. The claw foot tubs look dirty because they haven’t been well maintained. There was food under the couches. A thick layer of dust in several different rooms. We didn’t initially complain about the cleanliness, because overall it was minor, but so many bad things happened during our stay that it all just added up. The sheets were bad quality. Every pillow was thin with noticeable (disgusting) sweat stains. The pillows 100% need to be replaced.
3. The entrance door broke. We were locked out of the home on three separate occasions before Turnkey finally sent someone to take a look. Overall, we were locked out for over an hour, and the repair took an additional 1.5 hours (Conner from Turnkey was great though and very friendly).
4. A bird got into the house through the poorly maintained chimney. That’s right. A bird flew down the chimney. Which, sure, might just be bad luck. But Turnkeys response was terrible. I called and all they said was “I’m sorry to hear about that. Someone will call you in an hour. Is that okay?” I said, “no, a bird is in the house, can someone come sooner? Can you put in an immediate request?” They said “okay, someone will call you in an hour. Is that okay?” Severely disappointed with Turnkey’s costumer service. If the service guy (Thomas) hadn’t seen the request, no one would have come. Thomas was great. But everything else horrible.
5. Turnkey’s customer service is insincere and very much not what you expect from an Airbnb. It was like calling down to a front desk at a hotel, but the hotel doesn’t care at all. The amounts of “I’m sorry to hear that” I received is crazy. I was hoping to have a great week in Nashville, and unfortunately this house was a lowlight. I had to reach out to Turnkey every single day... which was extremely frustrating, because I generally just want to be left alone when I’m on vacation.
In addition to the 5 points above, we were just extremely unlucky.
The next door neighbors were undertaking a big exterior construction project. The other neighbor had a very loud, and seemingly mean dog. And a bird got in the house... note, the windows are almost all painted shut. I tried to escape the bird.