Olivia is a wonderful host that has gone to a great effort to ensure the loft is set up with everything you need. I booked this for my parents to stay as we live close by. Ahead of time she asked if there was anything special my parents would like. After discovering my mother loves to drink hot tea she went out and bought a kettle for them to be able to use on their arrival. Olivia had great communication and really went to a big effort to ensure my parents enjoyed their stay. Thank you!