Worst experience ever. Airbnb and Sonder both had horrible customer service.
My reservation was canceled upon my arrival at the location which was at midnight when they realized they didn’t book the place for me. I received the address, location confirmation code EVERYTHING and they claimed the reservation wasn’t made. Sonder said they couldn’t do anything about it and canceled my claim and didn’t help me find another place to stay considering this was at 1am -2am and had nowhere to go (I was a woman alone in an unknown city).
Airbnb didn’t help me find another place and I had to speak to +10 customer support agents. Airbnb still hasn’t resolved anything 5 days later.