This was a one-night stay, and Tricia allowed us an early check-in so we could drop off our bags before heading downtown. We arrived shortly after 11am and Tricia arrived soon after and informed us the AC wasn’t working and she had called a technician. At 1:30pm she messaged us to let us know the issue was hopefully resolved. When we arrived at 7pm, our room was 78 degrees. At 7:45pm, the unit turned on, and it seemed it would be ok. Tricia arrived home around 8 and brought us a box fan for the hallway outside of or room. My husband and I turned in a couple of hours later, and woke up at 12am to an 83 degree room. We had no choice but to pack everything up and drive all night, on 2 hours of sleep, to return home. This was a major inconvenience and Tricia admitted in her messages that she was at-fault. When I respectfully requested a refund, Tricia’s communication ceased. We then had to go through Airbnb’s Resolution Center and Tricia responded she was willing to only refund 1/2 of our cost. Completely unreasonable and unprofessional.