My husband and I drove from Charlotte NC 6hrs to Nashville to find out that they cancelled our reservation less than an hour before check in. She had already sent us a text around noon confirming that we were still coming and when would we be checking in, told us that maintenance men were at the apartment doing some work but it would be ready in time. Apparently it was a plumbing issue, I wish we would of had a heads up about the seriousness of the situation and then we would of just waited to come down on Saturday instead, of showing up 6hrs from home with no where to stay for the night. Airbnb did nothing to remedy the situation, their only offer was to transfer the money we spent with Jamie to another option, but it was Friday evening and the only things available for that night were further out from Nashville. Hotels were $500-$1000 per night and so we had to head back to NC, so let down that our adventure for my 40th bday weekend was over and ruined by poor
planning and horrible communication. I would never use them ever because of how I was treated and I will never spend a dime of money with Airbnb, their customer service was horrible as well.