The place does live up to the expectations and reviews, however we had some bad experiences that were unfortunate and could have been avoided.
So we arrived from an ongoing trip, had been traveling for a few days and had no clothes left upon arrival (one of the amenities was a washing machine). Turns out we start washing a batch of clothes and the machine stops everytime. Apparently it would not drain the water. We had to take out the clothes and finish washing them in the bathtub (this took a few hours). Fortunately the dryer worked.
We later went on to iron some shirts and the iron has some black molten plastic on it, rendering it unusable.
We were offered a tecnitian repair of the washing machine however the person never appeared in a whole week.
We ended up having to leave the laundry water there without being able to drain it.
We were not offered any other solutions having to do with laundry service and that was disappointing due to the fact that we paid for this.
I suggest you go over the amenities once in a while, more so the ones that are probably not used as much.
Thank you