Upon arrival at Susan’s place we thought all was well however after seeing the smoke detector disconnected and a large cobweb in the bedroom we felt fairly unsettled. There were other bugs that appeared in the room which led us to find more questionable areas of uncleanliness that first night and the patio area was unkempt. After messaging the host about the webs he took no action and did not offer to clean. That is when our stay was escalated to the Airbnb customer service. Susan also failed to mention that she would be out of town and that only her husband/cohost would be occupying the home, a bit of an important detail for two traveling females. It was in a good location but price was high for what you get. We tried to resolve the conflict directly and respectfully but after several passive and accusatory messages we just decided to let Airbnb handle the situation.