Julian was very pleasant and quick to respond to my messages, our stay in nashville was great and the house was perfect for our girls bachlorette trip! The only things I could say that are negative is that the house isn't quite as perfect inside as I expected. But for the price and the area it's great. Also it's two bedrooms with 4 bunk beds total, so it's made for groups and some things are a little rougher than they would be if it was regularly rented by families apposed to groups. But honestly it was great for us.