the communication between Sonder and guests can be greatly improved. I sent messages on the AirBnb app, but no replies. I then installed and created a Sonder account, and was able to get my issue resolved.
Not to mention, the fire alarm in the building went off 4 times during my 1 month stay; the 4th time was at 3:40 am. Hopefully they resolve this issue soon, because it was very loud and painful. All 4 times showed no signs of fire or smoke, and no one was injured.
The shower was a bit small, and the water didn’t drain well because the shower floor was level with the bathroom floor.