We had a hard time getting anyone to respond to our attempts to communicate a few things. The phone number we were given never answered or called back after multiple attempts. His voicemail box was full as well.
Our oven did not work. After getting groceries we needed the oven for, we never had the use of it. A maintenance man stopped over the afternoon before we were leaving and said it would take some work. At that point, we had made other food arrangements because we were flying out the next morning.
The cleaning crew that cleaned before we got there did not do a good job at all. There was a dirty cup and mold in the ice bucket in the game room. There were crackers in the ottoman on the main floor. The top bunk in the one bedroom did not have clean sheets.
The pool cues were missing tips so were unusable. The sink plug in the master bathroom sink was stuck shut so we could only use one sink.
Our hot tub did not heat the last 2 days we were there so we could not use it.
These are some major concerns when you pay a lot of money to stay somewhere. I hope that future guests get better service, a cleaner house, and everything is usable and functioning. It is unfair to advertise the use of things that do not work. And also, you need someone reliable to actually answer the calls/messages and respond right away.