First of all, this is a WYNDHAM brand hotel being listed on Airbnb. In my opinion it is deceiving at best and misleading at worst to list and charge Airbnb fees for a hotel you could book directly through the Wyndham website (for cheaper!) AND earn points on your stay.
The warm welcome by Jessica was lovely. Everything was pretty much downhill from there. Walking up to my room, the trash can was outside the door with trash in it. My pup and I get inside, I look around, and find a lot of things not up to spec. First, a wet (aka used) towel in the cabinet under the sink. No bath towels, just wash cloths and a hand towel. No coffee in the room, nor a local city guide (these details important later). Also, no note of steps taken for cleanliness due to COVID (which most hotels are still offering, if for nothing else, for peace of mind). No “do not disturb” sign. All the typical formalities of a hotel seemed to be missing.
Gets worse. Dead bug, loose dirt, and hair found behind the arm chair which I moved to get it closer to the night stand to sit and do my nails. (No extra lighting at the desk where you’re supposed to have “plenty of room to work”). Wifi wouldn’t work (I tried all the typical troubleshooting steps, to no avail, and had to take a work call and do work over my cellular network hotspot, and which likely ate tons of data). Makeup smeared on the duvet itself that had obviously not been washed since the previous guest, although the top sheet underneath and fitted sheet seemed clean (which was like a top sheet, duvet, and then another top sheet sandwiched together). Floors were FILTHY. I had a guest with me while I got ready for the evening, and he saw how black my feet were from walking barefoot in the room for 15 minutes. Out of curiosity (to make sure it wasn’t my shoes causing this), I wet a wash cloth and rubbed it a few seconds on the floor in front of the sink. The wash cloth was gray from dirt! (These are the laminate/fake hardwood kind of floors). I fortunately had packed one pair of socks which I wore as slippers the rest of the time, or wore shoes. The shower floor was also stained yellow splatter. I joked that it looked like someone botched a bleach job to cover up a crime but can’t confirm what it was. Looked really bad.
I heard the smoke detector in another room beeping. Bed was loud and squeaky from just getting in and out of it, or rolling over. Did I mention we lost power twice for 30+ minutes each on 2 of the 3 days of my stay? Lol
I truly didn’t have the time to deal with all of this (whatever the solution was going to be). After I returned from my night out, I called about the smoke alarm, as well as telling the front desk the next morning when I told her about all the other problems with the room. It remained beeping through my checkout this morning. The person who fielded my complaints, Liz, basically told me they had just recently been renovated and like it was hard to keep it clean because of the renovations?? She suggested moving me into a different room, but couldn’t get me into the room until afternoon when the housekeepers cleaned all the rooms. I said ok at the time, but it turns out, I’m only in Nashville for 2 nights and 2 half days, not only trying to find time to work but also visit with family I very rarely see. I didn’t have time to pack up all my stuff and my dog and take it all to a new room (mind you, with no elevator) on an upper floor.
The photos are misleading. The renovation was done poorly and the hotel is dirty. Does it have a nice gym? Sure but I didn’t have time to use it, and there was never any water in the cooler in there (I was told the delivery people hadn’t brought it but I still didn’t see any when I came back last night). Is there a pool? Yes, but the deck is in poor condition. Cigarette butts litter the property. Someone let their dog defecate in the grass outside my room and it remained for the 2 days of our stay. OH and there’s STILL no continental breakfast.
Very disappointed and would not stay again. The only reason I didn’t give only one star is because the staff was nice. And at checkout, the associate agreed to put enough points in my Wyndham account for a free night for the inconvenience. However, I am pursuing Airbnb for a refund. Totally unacceptable. After having traveled across the country for years and years for work, and staying in many hotels even during Covid, I have never had a hotel experience this bad. I don’t need a lot. I just need a clean room. Can’t get it here.