Tim was very responsive and helpful! And kind as well!
Pros: location, cleanliness, and cozy feeling.
Cons: the shades don’t block out light, so if you need darkness when you sleep (like me), this is not the place for you. Even at night the light came through because of the neighbors outdoor lights. But the biggest negative for us was the bed— it was EXTREMELY uncomfortable. Very springy and sank in the middle. My ribs and back hurt every morning. Truly needs to be better quality. I’m seeing a chiropractor now for it.