We arrived at our check-in time at 4pm to find that the unit was flooded. We were never informed that the unit was damaged, however we were told once we called management that a case had been filed around 2:30. We sat in the wet unit until 6pm after calling management repeatedly and being hung up on / disconnected 3 times. We were finally issued a refund. I had to find us a new place to stay which was stressful after having traveled by vehicle all day with our dog.