Let's start with the Sonder verification process. Sonder requires additional verification, like entering personal information, uploading photos of the front and back of your ID and even taking a short video of your face. They require "verification" of every piece of information entered- phone number, address, etc and the process overall was so tedious that I would never use Sonder again.
The apartment looks beautiful and modern and spacious in the photos, and it is, but the floors were absolutely filthy when we arrived. Food debris all over the floor as well as dog hair, even though the ad says no pets. It would have been great if they left a vacuum so I could take care of it but they did not, and the in app "report an issue" button didn't work, nor did Sonder respond to my text.
The location is the other issue- we were expecting to hear rowdy party goers in downtown Nashville, but it's literally across the street from an Emergency Room and we heard sirens and helicopters all day and night.
If you are considering a stay in Nashville, avoid this one!