We had a very frustrating check in. Neither of the clerks at front desk knew how to check guests in who had reserved using Airbnb. They tried telling me I needed to pay again to reserve the room and I could request a refund from Airbnb which I found to be unacceptable. I asked for a manager so the clerk handed me two cards with the manager’s numbers on them rather than trying to call themselves to try to resolve the problem. After I explained this to them, they called and were able to resolve the issue. Both of the clerks had a negative attitude throughout this entire ordeal. The rest of our stay was actually quite pleasant. The rooms were clean, the pool area is very nice, and the bar staff is awesome. The breakfast at the bar is excellent, though a little pricey.