Booked a room the morning before arrival, at arrival after a concert at 1:30am, was told at the desk that there wasn’t any availability. Would have been nice to know before I booked and paid and expected to get a room, before it was 2am and impossible to find. We were in town for a concert and thought we had everything together that we needed only to get turned away for our reservation. Seemed like a nice hotel from the outside and the interior, wish I would’ve gotten my reservation to find out. Also did not give us a refund on the spot. Had to contact Airbnb the next day for my refund instead. Said that they were going to send us to another hotel, but instead of transferring our reservation and money, we would’ve had to pay out of pocket for the other hotel room. Very unpleasant experience.