It is difficult to rate a place we weren't given the chance to stay.
Here is the whole scoop. We booked this place excited for the location and price...
As soon as it was confirmed through Airbnb, Sonder sent me a message asking to register through their specific app. I didn't think anything of it and followed the instructions.
It said they would confirm our reservation and send check in instructions within three days of arrival.
I thought nothing of that either.
It wasn't until we arrived in Nashville and started going to the address in their app that we realized that it wasn't the same address as this listing which is what we booked.
I called immediately and they gave an excuse of maintenance issues but I call BS.
We were NEVER notified that our location had moved.
It was a complete bait and switch. We got a great rate on this place for what ended up being an extremely popular weekend with a hockey game and football game happening during our stay which drove rates high in downtown so they moved us miles away in a less than desirable location.
Thankfully we had booked through this site which allowed me to file a complaint and get a full refund. I can't imagine what would have happened if we had booked directly through Sonder.
I'm sure the location is excellent if you actually get to stay there.
With that, I recommend to book at your own risk, double check the address against your reservation here and make a lot of noise if they try to bait and switch you as well.
Godspeed.