I stayed at Susan's place one week while in town on business. Susan was very communicative and prompt in her responses. She welcomed me in person the night I arrived - even though it was quite late - and also checked in throughout the week to make sure I had everything I needed. The apartment itself is very clean, comfortable, nicely appointed, and had everything I needed. Specific details I enjoyed were a larger-than-typical bathroom (for a loft), access to Netflix, and a keyless entry system. The location also is great - close to multiple shopping and dining areas, a short drive to downtown, and still in a quiet neighborhood. I will look to stay in this apartment again the next time I travel to Nashville.