From the time we were supposed to check in everything was already screwed.the neighborhood is terrible! I was afraid to leave my vehicle to punch in the gate code! Then.... find out were given the wrong gate codes, waited 1.5 hrs to follow someone else's vehicle inside. Then we were never given the code to enter the building. Waited another 30 minutes for that code to be given. Contacting the host was absolutely non effective. They never answered the phone, only reached out to me after I reached out to air b&b support for help. The internet went out around 6pm so no television of wifi for the kiddos. We leave for dinner, come back around 930 to gun shots being fired across the street.....still no internet..... and they were notified of this issue. Told them about the gunshots they said the building has security (a lie!). The neighbors upstairs bump and walk so hard, sounds like they're coming through the floor. Hard to get any sleep. The wifi was never fixed, the host had very poor communication.... I do not recommend this stay! This was hands down the worst experience/host we've ever had!