Absolutely the worst experience I've ever had with Airbnb. Sonder was terrible about responding to messages. we couldn't get into our Airbnb. we got trapped in their elevator for almost 30 minutes.Sonder never replied to any of my messages till I called customer report and canceled my reservation. I even contacted the Sonder establishment directly they were not helpful at all and extremely rude and inconsiderate. didn't want to give me a full refund after the experience we had. after driving 8 hour's with two children. we had to sit on the side of the road on hold trying to get everything figured out. finally we found other accommodations but it was in a real bad part of town with nothing in walking distance. totally ruined our holiday trip to Nashville.