This Airbnb represents all the things I’m coming to hate about this new Airbnb experience.
Airbnb was once a place where travelers could find unique quality spacious homes in great neighborhoods at reasonable prices managed by actual people, who lived in the homes, valued your patronage, and added personal touches to enhance your experience in their cities.
This Airbnb like many others is the exact opposite. It’s run by a management company that owns/manages a bunch of properties and only cares about profits instead of quality services.
From the moment we booked, all our questions were met with canned prewritten automated answers. We sometimes were sent the same answer multiple times to different questions.
The apt came with none of the key things you’d need. In my search, I specified a washer/dryer. Come to find out this apt and every apt in the complex had a washer/dryer but this management company decided to lock it inside a closet. Which brought looks of shock and disbelief from building management and staff when I told them.
The major benefit of this apt was the building amenities, mainly, the pool. However, the owner failed to tell us of the rules of the building and/or provide us with key items to make our use of the pool easier.
The building has a strict no glass rule. So, you’d think the management would provide you with plastics cups/serving items. No. There were no beach towels, coolers, or anything else to make your time there easier.
The bathroom didn’t have enough towels, washcloths, or a bath mat. There was no silverware and a cutting board but no pots/pans or cutting knives.
We had to buy all of the above missing items.
The lighting throughout the apt was terribly dim.
The list goes on and on.
We would have been better off getting a hotel room across the street.