We asked to check in an hour early and was told the minimum early check in charge was $200 up to and entire night fee….. so we waited until the 4pm to check in. It was me, my wife, my children 4 year old with hearing loss, 7, 15, 21, and 23rd birthday that day. We showed up and the whole house was destroyed. Towels everywhere, beds used, coffee maker filthy, ect….. we drive hours to get there to celebrate my sons birthday. We had ti wait 90 min (it’s now 5:30) and have been in the car all day. There is construction outside which is incredibly loud and due ti my sons hearing issue we had to leave him in the car. After the 90 min… they showed up with a cleaning crew and new bedding. Told us to go to dinner on them and the cleaning would take 2-4 hours…. (Again I have a 4 year old with me and it’s now 6pm). 10 pm doesn’t work.
We go to get fast food due to the time. We get a text to come back after a couple hours and the place was fine.
We ate dinner the next day…. Checked out…. The dinner we ate since it was “the day after was no longer covered”…. The offered 200$ which I declined. Then they offered a total of 350$. Which is essentially the cleaning fee only. They said they tried to work with us. They didn’t in my opinion. Actually, I disclosed the dinner was the next day and they asked for the receipt then they declined ….
It was quite ridiculous if you ask me. They ruined a two night vacation…. Kids upset, wife crying, fake offers….. they offered us a dinner to get us to stay instead of full refund. We stayed. Then they wouldn’t pay.
The city is great and I will return and NEVER stay here….. it is literally their list because the price didn’t matter.
I have pictures to prove everything including alll communication on Airbnb app.
In the words of the movie “Taken”. …. Good luck