a lot of great reviews for this place.... this review will not be one.
check-in was fine until we got a call regarding the status of the condo. The booklet left at the condo asks what would prevent a 5 star review so they could assist. I received the call from Lindsey, Cynthia's daughter apprently because she did not want me discussing issues with her mother, the listing owner. When I discussed the a/c thermostat saying "low battery" and not operating, she stated it still works but doesn't display temperature and made me feel as an inconvenience saying she lives 15 mins away and could bring batteries *if* that what I wanted (we just bought our own instead of causing the terribly long drive and even left the extra two for them to have). I also mentioned the filth in the bathroom to include the vanity boards pulling away with inches of dirt behind, dirty floors (I didn't get a chance to mention the peeling and stained tub or the black water damaged quarter rounds behind the toilet) and most importantly, a MASSIVE FIRE HAZARD of paint and other combustible items stored in the furnace closet with a sticker stating "do not use this closet for storage". When I mentioned it, I was told "ok thanks, if you need anything let us know" and she hung up. Cynthia then wrote about her family connection with Nashville fire and having ex-military connections where (before I reserved the condo and inquired about military) previously she had stated they love military but unfortunately their family member was unable to serve. As another person wrote about 6 months ago, the dots were not lining up. The room was up to 77 degrees while we were there while there was a warm streak of days. We tried to utilize the dusty fans in the closet but they did not function. Cynthia did offer to refund the entire amount and I declined because I was still utilizing the location and felt there still needed to be compensation for them. She stated she tried to have someone come for the A/C but they wouldn't be able to make it until Monday, our checkout date and offered to allow us to check out early but we had no other reservations and didn't want to be without a place to stay. I received a one night refund after checkout but then received a call from Air BnB support stating I needed to return the double refund ASAP. I felt like I had done something wrong and after the communication through the weekend, felt it odd Cynthia did not reach out directly. Seems everything is blamed is blamed on the tornado from March 2020 and the tornado warning that came while we were there. Very stressful and disappointing stay.
Good things:
- location (highly recommend Jonathan's in Germantown!)
- cute decor (but poor bathroom paint and bath missing drain cover)
- river view is decent
- felt as though they tried to accommodate for a 5 star review not because of caring