Lilian was out of town for the weekend so I did not have a chance to meet her in person, but all communications were prompt and friendly - highly responsive and detailed. I regret that we didn't get to chat in person! The bed was comfy, the house was quiet and on a dead end street. Somewhat on the outskirts of Nashville so maybe not ideal for those who want to be in the thick of the city night life, but a quiet place to stay for weary travelers such as ourselves.