We arrived to the place, and the first thing we realized was that the bed layout was different that what was advertised. This caused an uncomfortable situation since people had to stay in the same bed who have never met each other.
In terms of cleanliness, it looked like the floor hadn't been swept in the dining room area, and we found used tobacco packets underneath the nightstand in one bedroom. Also, there was laundry still in the dryer.
Service wise, I had asked for a late checkout the day before we left. And Alphonso approved this requesting $125 over Venmo. I paid the late checkout fee and we were set. Then, the next day, I had asked if there was any additional discount we could get on the stay due to the other issues. After this request, I was sent back the $125 and was told I needed to leave in 1 hour because the alarm was going to be set. This was communicated to me without any apology.
We had planned our entire day in Nashville around having a late checkout since it was approved. We were an hour away from the place when we were told we had an hour to leave. We were terrified that the place would be locked when we arrived, or that the host was going to be there. We frantically cleaned up the place, leaving it cleaner than when we got there, and locked the doors fearing that the host was going to arrive.
I called Airbnb support and we were finally allowed a late checkout. Then, later when we got back to the place to grab our bags and leave for the airport, the alarm was set and we were locked out. We almost had to leave for the airport without all of our stuff.
Long story short, I would recommend never staying in a place managed by Alphonso and Eric. They didn't apologize for any of the issues, they were unfair, unreasonable, and very unfriendly.
The only good thing about this place was the location and easy check-in process.