The room and location were above and beyond what I expected. But to get 5 stars, you have to master the small details.
I messaged the host twice through Airbnb about an early check in, and got the same generic canned response about early check in is not guaranteed but they will try to accommodate. When I messaged them after landing on my flight to see if room was ready or if I can drop my bags off while exploring, I got the same generic canned response as when i first messaged them 3 weeks prior. Seemed a bit confusing and off putting. They were focused more on response time than clear communication. The number AirBnB sent me to call to contact my host sent me to some number in Georgia that I kept getting some random girls voicemail. I had to google the local location to get a phone number.
I also paid for a bucket of champagne to be in my room upon check in to celebrate my wife’s birthday- hence the trip. When I dropped my bags off, I asked if my room was ready, and was told no it wasn’t. We passed the time by going and grabbing lunch. when I did get notified my room was ready, I came back to change clothes and freshen up a bit. There was no champagne waiting in my room. I had to message the host about this issue, and they said they would send it right up. Only problem is, the moment had passed. We didn’t end up getting to see the bucket of champagne until later in the night after we came back from exploring. By the time we discovered the fashionably late surprise, the ice had melted and the champagne was room temperature. I overpaid for the service to surprise my wife. If I wanted to have a run in the mill champagne toast, I would’ve bought a bottle at a store on Broadway.
The service left a lot to be desired since the small details were missed. But the location and price are hard to beat.