I didn’t arrive at the condo until 7 pm, and unfortunately, it hadn’t been cleaned from the last renter. Upsetting, yes, BUT I must say the management team did an outstanding job correcting the issue. They contacted their cleaners to come immediately ( Friday night) and stayed in touch with me consistently about their efforts and my options. Additionally, the management team has indicated that they will significantly adjust my rental fees. Errors happen, but the sign of a well-run business is how they support their customers when errors occur. Although my initial assessment was poor, I must say that once things were corrected, we had a very comfortable stay in a freshly cleaned unit.