The morning of our stay we were given a message containing all of the information we would need to access the unit along with instructions or what was expected of us (all very much within reason). The unit was spotless and perfect for accommodating large groups like ours. Access to downtown is about 5 minutes away and extremely convenient. I had a few questions along the way and was always answered within minutes. The day before checkout we were given a reminder of what was expected or us upon checkout (also communicated at the start). Absolute 5 star stay and experience. I would recommend this place to anyone looking to unite with their friends in Nashville!