I will preface this review by saying that we didn't end up staying at Kristen's place. However, Kristen was nothing but accommodating, welcoming, friendly, and helpful. Unfortunately, on our way to Nashville we received a phone call from Kristen and she had a family emergency she had to attend too. Even before her calling us she setup alternate accommodations for myself and my friends to stay downtown in the Renaissance Marriott in two lovely rooms (how she did this on a soldout weekend I will never know). She took care of everything and assured us that the hotel rooms would be paid for (we ended up only using one and cancelled the other to save her a few dollars) and said we would get an refund for our Airbnb in addition (we haven't gotten it yet, but isn't she the sweetest)!!! I can't even thank her enough for such a great weekend. Although our plans had changed a little Kristen made our weekend. When we first booked her condo she sent us tips about the neighborhood, great restauraunt suggestions, and things to do while we were exploring Nashville. She was very professional and apologetic throughout the whole situation. I recommend staying at Kristen's condo to anyone looking to travel to Nashville. She will be a wonderful hostess and thoroughly enjoys the pleasure of having guests stay at her condo while she's away.