This was a somewhat unique situation as I reserved the spot for my daughter and her boyfriend who are seniors in college and needed help finding a great spot in a town they had not visited. Nicole was a great communicator! The location was fantastic!! They raved about both Nicole and the space. One night my daughter left her phone in the room and it was ringing (probably a lot) and Nicole reached out to me so I could let them know they had not lost the phone. Very thoughtful!! Thanks to Nicole for everything! Cannot wait to stay there myself and my daughter cannot wait to return.