First I've stayed in more than 13 Airbnb's in the past 24 months and every stay has gone perfectly. This stay unfortunately did not. I had extreme extenuating circumstances and mother became very ill and I needed to care for her directly in my home 2 days prior to the trip and during the trip that was supposed to occur. The host, Sonder, nor Airbnb, offered no options or refunds nor would offer me to reschedule to a different date. This was unacceptable and cost me more than $1000. Bottom line my mother was my first priority but it did cost me greatly in expense. Hotels offer full refunds if you are unable to go especially within 2 days of arrival, not the case with this very expensive stay. Sonder would not consider any options at all and just referred me to Airbnb customer service, then Airbnb referred me to my host, Sonder. It was a ping pong battle with nothing being offered to me. Not a pleasant outcome, very disappointing.