WRONG instruction sent to customer about the check-in procedure and WRONG code. And no immediate help when contact. No direct phone number for communicate. Had to text/voice message/email/Airbnb message the host...........
When cannot check in when arrived, and had no idea of how long the host will reply the text/voice message/email/Airbnb message, and it was getting dark……we got really frustrated and scared. Especially with a 2 years old.
The place is hosting by some property management company. No real person answer the call. No one cares that much about the guests.
Brand new though, with a really BAD smell in the hallway.