With the crazy heat, our first night was pretty warm & we thought the air unit to be broke. Even though Elysia was away, she (& the awesome neighbor, Paul) were quick to help by getting the unit serviced within the hour! The unit is in great shape but the lightening storms affected it temporarily. In little to no time, the air was in working order & could be very cold regardless of the temperature outside. Elysia was super communicative & kind. The little kitchenette area was perfect & stocked, the bathroom was clean & each room was tidy & comfy. The space was perfect for our two kiddos & for my husband’s business trip. Definitely recommend!