Based on the criteria Airbnb asked, I had to give 5 stars. It was clean, it was easy to check-in, the posting was accurate, the communication was good, and the value before fees seemed fair. Not sure I can give a mark against the large extra fees, because I'm not sure that's in their control. That said I wouldn't stay here again. What follows is of course just my opinion, and just what I perceived, so my speculation might be inaccurate, but perception is everything in the hospitality business. The stark interior plays like modernity, but actually comes off as chinsy, and a bit cheap, it needs curtains and appropriately sized area rugs, to help make the space quieter in general and make for comfortable for conversation without an echoey cacophony whenever two people are talking or the TV is on. The duvet lacked an actual duvet cover. Duvet covers can be washed regularly and changed quickly in between guest stays, in general duvets cannot, so a duvet without a cover is kind of gross. Parking was difficult. There were other little things that I won't list that just added up together to make the stay less than it should have been. This place is fine, and the staff shines, they are very kind, responsive, and professional. We were so happy to have had them, but in the end it felt a bit more like a very fancy motel rather than a nice hotel, and that is not what we were expecting.