I’ll agree with some of the other reviews - I felt a bit catfished about the apartment. From their communications and listing, it said there was a lobby number, guest check in, etc. Obviously the way they phrased it made it seem like you were going to a fancy place. In reality, it is just a run down apartment complex. The apartment itself was mostly clean (but we did find a pair of dirty socks on the floor that were not ours).
The biggest reason for our bad review, though, is that their listing said there is a pack n play available. I wrote them and they confirmed there would be a pack n play for us at the apartment when we arrived. When we got there (and we got in late, as they knew we would from the form I had to fill out), there was no pack n play. I wrote them immediately. They responded quickly telling me to look in the closets. I obviously had already looked in all the closets. They then told me that someone could drop it off the next day and they apologized for the inconvenience. As I told them in a message, not having a bed for a baby is not an inconvenience - it is a matter of safety. Luckily for us, our son is ten months old so we felt safe enough having him sleep in the bed with us. However, this was out of our comfort zone and would not have been safe with a younger baby. We are lucky that nothing happened even with our ten month old. If you are going to offer to provide a baby bed, you need to follow through. Many parents can’t just wait until the next day.