The hosts were very responsive. We had some maintenance issues and the hosts sent their team to resolve them. I do wish the bunk bed ladder would’ve been fixed before our arrival though. We appreciated having the garage to park our cars while we stayed since the gate to the neighborhood was open for part of our stay, so anyone could enter. There was plenty of space in the house for my group of 8 people. As other reviews say, the general area the house is in, is not the greatest, but I didn’t feel unsafe.