My experience with Drew and Brittany's loft was very smooth and easy. Everything about the arrival process was exactly as described in the listing, though I did check in a couple of days ahead of time in case there was any additional information. Drew was very responsive, and, had we needed any assistance during our stay (we didn't), I have no doubt they could have been helpful and accommodating! Also, the loft is super cute, clean, and very comfortable; all you need for a couple of days in Nashville. The location is easily walkable and Uber-able. Would definitely recommend!