Upon arrival at 3 PM- we noticed cigarettes all around the front, as we entered the AIRBNB there was a smell of mildew and mold. After opening the garage, we found bags of trash we assume is from the previous renters who stayed here.
Walking up the stairs you will see the walls are destroyed, the stairs covered in filth.
As soon as we make it to the upstairs area where the main living rooms are, the floors are sticky, the counters are sticky. Nothing has been wiped down, the fridge is disgusting. Opening the cabinets and drawers we find hair, dirt and dishes that were not cleaned but put away. Walls torn apart.
The garbage disposal did not work, and neither did the dryer.
After investigating the house I immediately wrote to our HOST via Airbnb APP. Our host responded saying she could send a cleaning crew over. This did not happen. She sent over one house keeper. The house keeper walked in and was horrified. She told me, my sister and my cousin quoting her, “ You need to ask for a refund”. The house keeper, Promise, told me she was only there to spot clean problem areas. Which did us NO help as our remaining travel buddies were arriving in 1 hour and the entire house needed a deep clean and maintenance to come over. Promise the house cleaner got in touch with the property manager via phone for me and gave me the phone number to call. Promise stayed 40 min and in in that time the only thing she did was wipe down the island and make a towel into a heart shape in the master bedroom. Promise told me she would leave and come back with more towels and rags and then clean all floors. Promise never came back after leaving.
After speaking with the property manager and the Owners wife Lonnie, they told me I could be refunded for a cleaning fee. Our stay was $4,000. With a cleaning fee of $150.
I was not going to accept this resolution as it did not help with our stay in that moment. Lonnie then told me she would contact AIRBNB to switch our reservation for the weekend because I did not want to stay in her home. I never heard back from Lonnie on Thursday. AIRBNB got in touch with me Friday, but by this point 10 of us arrived and had to sleep there on Friday. In all my years of renting AIRbnbs this is by far the WORST home I have ever rented. The most disgusting home. These people should not be allowed to rent their homes out. Their photos are misleading and inaccurate.