Pros:
1. Fast internet and has Roku tv with Netflix streaming.
2. The balcony overlooking the Cumberland river is really awesome.
3. Building is new and modern, there are a lot of small decorations and nice touches inside the unit.
Cons:
Where do I begin...
1. Note said they will send a check-in email the day of check-in, it never happened for me and I had to ping several times for check-in doorlock passwords. This is where the nightmare began, I was given the door lock code to the unit door but there was a second set of password missing for the community door, garage door, and elevator access. I called the Vacasa hotline and the lady couldn't help and thank god the person on call (Jason) gave use the community password or we would be sitting ducks outside in the 95F weather; I would rate this place 2 stars and 1 one of them is thanks to Jason being helpful last min.
2. Noise is LOUD, we were at the 4th floor unit and you can hear every step the unit above is making. Make sure you are getting top floor unit or you have to deal with ceiling noises. Also, the nearby bridge has train that frequently passes so there is always noise when that happens no matter what time throughout the day.
3. Some pillows had stain and smelled funny.
4. One day the garage door wouldn't roll down and the Eve apt complex is a more remote destination and there is nothing nearby, makes it questionable for safety since not much crowd around.
5. The thermostat control is impossible to figure out without calling them, there is a slide sensor 1-5pm location on the right side only, the display screen does nothing but it took forever to figure this out and no instructions nearby.
6. Master bedroom the ceiling vent blows directly at your face, impossible to sleep when AC is on.
7. And of course, no check-out instructions is the least of the problems here but being a responsible guest like I am I still cleaned all my dishes and took out trash.
Overall, I paid more than $560+ per night after fees thinking I'd not only have awesome river view but the service and process should be top-notch. This was not the case and I'd suggest you spend your money elsewhere. I'm super upset since day 1 at check-in and they clearly knew the problems and nobody reached out through our 4 nights stay to ask how things are going? I get Vacasa is just property management company but I have zero confidence in any of their listings.