Our stay was to be 4 nights, but unfortunately the new AC system broke down the first night. Because it was during a heatwave, we decided to leave after 1 night and go to a hotel. Allison was understanding and felt terrible about us being inconvenienced, and we felt the same for her. She contacted Airb&b to arrange a refund for the remaining 3 nights and we were credited almost immediately.
Her home was lovely and she went above and beyond to make us feel at home. We will look to stay there again when we return to Nashville.