When we arrived at the house it was dirty. The only areas that looked as if they had been cleaned before our arrival were the bedroom and bathrooms. The water in hot tub was so dirty it looked gray. I brought this to the attention of the property managers and they offered to send out a cleaning crew and someone to clean the hot tub as well. I declined the cleaning crew because at that point I was already cleaning the house myself. As I was moving the trash can around in the kitchen I started seeing ROACHES. After seeing that there was no way I was staying in that home for 5 days. Their customer service was great. They responded quickly to the issues I was having, and gave me my money back after I decided that I could not stay In the house. I was still out $170 in Airbnb fees so that was very annoying. This house has a lot of potential and would have been a great place to stay if it was cleaned properly between each guest. Moral of the story is, dont book anything below 4.9 or 5 stars especially in the cleanliness category