Disappointing. Unfortunately just one issue after the next. I have never left a negative review for an Airbnb, but we have also never had an experience like this. We booked this Airbnb given the many good reviews and how nice that it looked in the pictures.
Unfortunately on the day of check in around 4:15, after an 11.5 hour drive, we walked into the apartment and it was completely dirty. Not one thing had been cleaned in the apartment—dirty beds, dirty towels on the ground, dirty bathrooms, confetti all over the ground, as well as some bachelorette paraphernalia scattered around. I reached out to Brandon, who was surprised as this has never happened before. Ultimately we were unable to shower and freshen up and just re-packed the car and left the apartment. Thankfully the apartment was cleaned up by 9 PM when we returned from dinner. At this point we were frustrated but still giving this place a chance. Upon returning later in the evening, we noticed that the WiFi network did not exist, and then upon further investigation the power on half of the second floor did not work. We searched for a breaker box but had no luck. Ultimately I reached out to Brandon again, who tried to get to the bottom of the lack of WiFi without success. Brandon advised that he would have the handyman over the next morning to get to the bottom of all of this. The next morning came and went, we returned to the apartment in the later afternoon, handyman had not been over and nothing had been fixed. Reached out again, there was apparently a miscommunication that the handyman was not needed, so they called him back over at that time. The handyman came over, was as confused as we were, and was unable to locate the breaker box for the apartment. I had to show the handyman around the apartment, move things around for him, etc. He ultimately left and wished us good luck, and he had no clue what the issue was. We ended up finding the router in the bedroom without power and plugged it into another room without issue. I spoke with Brandon again, who said someone would be over the following day to address the situation. Long story short, no one ever returned, we heard nothing else, and one bedroom had no power the entirety of our stay. Thankfully we were refunded one nights worth, which I feel was appropriate, however this was after asking multiple times how we would be compensated for issue after issue.
Also of note, the apartment looks new, clean, and furnished with nice furniture in the pictures. Please just know that it is very clear that this is a short term rental when you walk in the door. Couches are dirty (to the point we would not sit on it without a blanket), one of the doors did not work/lock, the ceiling had stains throughout, the 5 huge garbage bins in our parking space that repeatedly were put back in our space, etc. This was fine for us for a 5 day trip for a group of friends and we made it work, however I know some people would not want to deal with that.
I would have to say that the only positives would be the location, as it is a quick 5-10 minute Uber to downtown, as well as the host’s responsiveness. We had our fair share of issues as noted above, but Brandon was available via the Airbnb app and responded quickly the majority of the time. Ultimately the stay was ok and we would not stay again.