Jeremy was a responsive host, he replied to all of my questions promptly. The apartment was exactly as pictured, with all of the basics included (I was especially grateful for the hair dryer, iron, & extra blankets). The apartment is perfectly located if you're in town for a conference at the Music City Center. I liked the ability to use Latch to unlock the doors with my phone- it made late check-in after my evening flight so easy and convenient!