I chose this property due to the reviews it had and had hoped they were a true representation of the experience we too would have.
Unfortunately, that was not the case. While I appreciated the fact the host let us in the property early due to us getting there early from our flights, the time was wasted due to the issues we encountered once we got there. We had 9 ladies for my birthday trip and flew in for a celebration weekend. The temperature of the home when we got there was 62 degree, normally not a big deal, until it literally took 3.5 hours to get up to 76 degrees. While we were waiting for it to warm, I had several girls come rushing down to tell me there was debris and human long hairs in several of the beds. Several girls wanted to take a nap since we were up at 3am to travel and of course could not now due to the uncleanliness of the beds.. We were left 1 towel per person for showers, No hand towels and no wash rags (face towels). How did they expect us to only have 1 towel and be able to wash ourselves with no wash clothes?? And then not 1 paper towel was supplied. Someone didn’t properly equipped this unit for guests coming and we suffered and time wasted on our small timeframe we had to be there.
The Host explained that the AC/Heater unit was working perfectly although the Tech she sent said in person to 9 women advised that the unit did not have a return therefore air would just continue to circulate and not be pulled in and pushed back out for satisfactory heating and cooling. He also said that 3.5 hours was definitely not normal to heat the home 12 degrees.
Regardless of that, that's not my main issue. Our main issues is that the host told me at 1015, she'd arrive in 2 hours to assist (which should have been approximately 12:15), then again at 11:58 which would have been close to her initial arrival from what she said, she'd be there in an hour and a half. Which would've been approximately 130pm. Still nothing. She finally arrived around 330pm....3 hours after when she originally told me, then again another 2 hours after the second time. She proceeded to make the Cleaning lady who didn’t speak English handle it for her and sent her to clean and deal with us. during the timeframe that we waited.
I heard excuses and downplay to the fact of the unsanitary beds with debris and human hair in them. No paper towels, no face towels/wash cloths, which the cleaner didn't even bring for the second time even though we were told she would. So then I had to reach out to the host again. The cleaner took bedding off one bed and didnt return it and left one of the beds not changed. Wash cloths were finally brought the next day…Again while I appreciate us getting let in early, it was literally wasted due to not being able to lay in dirty beds. The 1st person in the shower comes out to show me there were pubic hairs still in shower, mold on the shower curtain, and feces on the paper towel roll in one of the bathrooms. The fact that the host felt that unsanitary disgusting conditions whether cleaned later or not doesn't warrant some kind of compensation was and still is disturbing to me!
The host once she did finally show up brought paper towel, we had already had some delivered….. She actually had the audacity to act that she was doing me a favor by offering me a refund so we could go to a hotel and so we can be enormously inconvenienced on so many levels is extremely disrespectful and in poor taste. We had 9 people! We had ordered hundreds of dollars of food already that was in the fridge, ordered liquor! Unpacked our stuff. Not only would we not be able to move the food to a hotel, we wouldn't be able all be together. Even suggesting that was ridiculous on same day notice. Not to mention the enormous cost it would have been to us and due to their lack of making sure the place was ready to go. The host knew we were coming in early for 2 months. While she did try to get things to us after the fact, she is responsible as a host to have it properly equipped and sanitary! The next day my friend and I were getting ready and she noticed ants coming out of the sink and climbing on to our things on the nightstand. We just dealt with it at that point because it was obviously not going to be seen as important to the host like the other things. Never did she even apologize during our correspondence and when she showed up until later in our 20 minute conversation, when I said to her” What really bothers me is that you have not even apologized for any of this.” THEN and only then, an apology came out. I’m sorry, I would definitely make sure I was bending over backwards with many apologies , go above and beyond and offer some kind of compensation for all this that happened and the disgusting things we had to endure. Her attitude was basically, like too bad! I asked for a discount from day one and she wouldn’t have it.
I reached out to Airbnb and they assisted and they even said they would never deal with those conditions either. Even though we did not have to clean anything and just turn off the lights and close the doors, WE have respect and made sure all dishes were cleaned, even threw some laundry in for them, took out the trash, and left some champagne. We actually have respect and pride in ourselves and other peoples