This airbnb was really nice. Very aesthetically pleasing as well as clean and tidy! the location is so good for going downtown and ubering places. Check in was simple and we were given clear instructions. The communication with Sonder was near terrible. My stay was july 22-24th. We requested a late checkout on June 27th (almost a month before the trip) it said it was pending which was fine until we got there and it still said it was pending. I spoke with support five different times and got close to nowhere. We essentially left before the given checkout time assuming we were not allowed to stay if we were not granted the late checkout time. THREE HOURS after that check out time, we received an email saying we were not granted the late check out time. It would’ve been nice to know before the day of the check out, maybe even at least hours before rather than hours after. Everything else was great but don’t know if i would go through that communication again