We were very disappointed with our stay in Katherine's place. I had stayed in another unit in the building a few months ago with my husband and was excited to come back this past weekend with two of my girl friends. Unfortunately, this stay was very different. When Katherine sent me the check-in instructions, she let me know that one of the beds had been broken by a previous renter, and that a repairman would be coming at 6:30pm to fix it. This was frustrating to hear, before we even got to the condo. We had dinner reservations at 7:30pm, so had to plan getting ready around the repairman. One of the supports under the bed was completely broken. It did get fixed, but the mattress was in very poor shape and not comfortable.
Upon arrival, we realized that the unit has a terrible view, overlooking a parking garage and the backs of other buildings. This is not accurately depicted in the pictures. The condo itself is also not in great condition. The walls are very banged up and have stains that look like spilled drinks on them, the door in one of the bedrooms had a very questionable white stain running down it, the control panel on the top of the dishwasher is shattered, the hand towel in one of the bathrooms had crusty stains on it, there was a pair of boxers on the floor in one of the closets, the keurig coffee maker had mold in it, which we didn't discover until after we had already each had a cup of coffee and went to refill the water.
Our second day there, I tried opening the door to the balcony, and discovered that the lock was completely broken. This is a huge safety issue because the condo is on a floor where other units can access the balcony. I notified Katherine and she arranged for a repairman to come fix it. I explained to her that we were not there and were not comfortable with someone coming in and she told me that once she requested the repair, she couldn't undo it. So, when we came back, the repairman was already there, and was working on the door for about 2 hours while we were getting ready for dinner. Two nights in a row, we had repairman in the unit. I told Katherine this was annoying and her response was that if we wanted to cancel our stay and leave, to let her know, but she would issue no refunds. We obviously were not going to leave halfway through our vacation and find somewhere else to stay!
I am not someone who normally complains, and in fact, I own two airbnbs myself so I love supporting other owners. My frustration was mainly with the lack of customer service Katherine offered us, as her guests. We paid almost $1000 a night and were in Nashville to have a good time, not deal with all of these issues, and be treated poorly by the owner.