The hosts were usually fairly quick to respond. Unfortunately, when we arrived we discovered the key was missing from the lock box. We messaged the hosts asking if we could use the door’s code to enter. The hosts told us this was not possible, so we sat in the garage for five hours waiting for them to further respond. Ultimately, we received a message after all that time containing the door code we initially asked for. The inside was very nicely furnished as shown in the photos, although the floors were a little dirty. Fair warning- almost all the furniture on the roof is broken, however the view of the city is very pretty. Across the street is a coffee shop and a small restaurant which were both very good, however bordering the house is a disheveled parking lot absolutely full of litter. There was also a lot of litter underneath the beds including solo cups, ziplock bags, coupons, a dog bone, etc. Some of the slats in the basement bed frame were broken, so we informed the hosts that we had put the mattress on the floor as the bed frame was uncomfortable in it’s broken condition. The hosts told us someone would stop by to fix the bed, but we were not surprised when we realized this wasn’t going to happen. Ultimately, we will avoid this Airbnb hosting company in the future.