Nikhil was super nice and easy to communicate with. It was a girls trip and my husband had some questions to insure our safety (ie. parking, lighting on the boardwalk, upstairs tenant etc.) Nikhil answered all of his questions, met us when we arrived, and even helped carry in our luggage. It is the perfect location for anyone looking to shop and experience downtown, but who don't want to be in the hustle and bustle. It is smack in the middle of opry mills and downtown with just a short 10ish min drive to either while also being in a quiet community with beautiful houses. The beds were comfy, the shower was great, and the floor isn't like any concrete floor I have ever seen... the towels were even great! We look forward to booking here again next year for our annual shopping trip!