Prior to our arrival Anna was very helpful in giving us locations to local grocery stores to get what we needed. Unfortunately, we were unable to make it to Anna's place as our flights were canceled. We kept her informed of the delays then subsequent cancelation. She was extremely understanding. My son, who we were going to surprise for xmas, lives nearby and had no heat due to the bad weather. She even offered for them to come and stay with us if need be which I greatly appreciated. But since we didn't make it,her generosity was not needed. She communicated well throughout and was extremely friendly and caring. I would definitely book with her again if given the opportunity.