I did appreciate the host allowed me to check in earlier in the morning so I can have a good rest after my flight.
But what I felt mad is the lock and working hours. After spending afternoon with friends and came back at night, the code doesn’t work and my phone is dead. I stand outside of the house in the midnight (4 degrees celsius) for 45 minutes and waited for airbnb customer to reach host for help. But, the host is a company, not a person. They DON’T work at night, even though it was an EMERGENCY! Since I have no code for emergency key, I walked one hour around to find a hotel for a charger for my phone (Holiday, Hilton suited and Marriot), none of them worked. I spent 20 minutes walking back to my friends’ place, shaking a phone to open it for 20 seconds and sent them one message to save me.
Next day morning, the host resented the code at 9 am and I finally came back.
I think it was a terrible experience and I deserve a full refund. But NO! Only one unspent night. TERRIBLE!