We stayed here for my bachelorette party and it was the perfect house in the best location. It was very cold in Nashville with snow flurries on our first day. Unfortunately we ran into an electrical issue with the heater, as things happen! But Lindsey and her husband responded immediately when we let them know, and did everything they could to fix it and help us get warm in the house. They immediately called a 24-hour maintenance man who came out to fix it, they brought/bought enough space heaters to hold us over until it was fixed, and even brought new blankets for us. They were very accommodating and stopped at nothing to make sure we were comfortable. They were truly great hosts with even easier check out instructions. I highly recommend!