I honestly don't want to leave any negative notes because this house in its entirety is adorable! The pictures honestly don't do justice. The decor is outstanding, the living areas are comfortable and all-around a very enjoyable house to use when traveling with a large group. It sits about 20 minutes away from Broadway/Downtown area so the location is ok.
I am leaving a 3-star review not because of the home itself simply because the host truly made our check-in process he*l!
She asked for us to call upon our arrival, which I did and she did not pick up. We were a large group traveling in from all across the country and spent an hour or so catching up and I did not have my phone near me.
The host called me 3 times in a row and I called back as soon as I checked my phone. I got scolded for not picking up the phone, for not respecting her wishes to call her upon arrival (even though I had proof I did.) She was yelling at me like a mother would do to a toddler.
I have ZERO obligation as a guest to check in with the host unless there are any issues. I really didn't mind calling her but she had no right to yell at us because I didn't answer when she called. She even threatened to kick us out because of this minor situation that she lost her noodle over.
We eventually got her to calm down, the entire group promised to check in with her every day just to make sure we did not get kicked out. She made sure to mention to us that she lives close and can check on us at anytime.....
I attempted to send a kind and mature message to the host to let her know the way she spoke to us upon our arrival was unacceptable and we truly did deserve an apology. To this day she still has not responded to us.
We left her place spotless, respected her neighbors, and did not create any mischief. The host's approach to our check-in process was by far unacceptable. This is weird because all her other reviews make her sound great. I wish we got that version of Susan! It would have been nice :/
The bottom line is if you are going to stay at this house please for the LOVE of God. Call her upon arrival, if she doesn't answer leave her a voicemail and send her a text message! I pray she never treats any other guest the way she did to us.