Bare bones but sleek and clean. Comfy bed.
My main issue is that their internet went down TWO DAYS before my arrival and I received no email mentioning this at all. Since this was a work trip, I needed it. Since I didn’t find out until 5pm, *when I called and asked* after I was tired of troubleshooting, I was already on the hook for the room.
This is super simple Customer Service 099, not even 101. And while their phone reps were responsive, this should have and easily could have been handled ahead of the curve.