Would leave zero stars if I could. Showed up at night after driving 15 hours from NY to Nashville, we opened the door to a filthy apartment that has not been cleaned and didn’t look like the photos. Garbage everywhere, dirty sheets with hair on them, used coffee mugs on the counters and then when we tried to contact Vacasa, we had to deal with their customer service who said they’d get back to us, didn’t, and I had to call again only to speak to another rep & find out they were going to “hopefully” get us a refund since they couldn’t relocate us to another property… meanwhile we clearly couldn’t stay there that night. Such a disaster overall. Felt completely helpless and ended up needing to book a different place at 10pm at night. Avoid booking this place!!