What a terrible experience we had! We drove 8 hrs only to have to wait a half hour until our key code was available. After we finally get in, the place is filthy. Looked like the morning after a frat party. Beds unmade, floor was disgusting, dirty pans in sink, dirty face masks, dirty towels, dirty socks by hot tub, and full bathroom trash cans. Apparently Stay Minty forgot we were coming. After calling to complain, we were promised that the place would be properly cleaned by 7:30 PM that night and that the field operations manager would be by. We waited 2.5 hours amongst the filth until a 2 person crew showed at 7:00 PM. Obviously they weren't going to meet the promised 7:30 deadline. We waited until 7:30 PM, but the field operations manager never showed by then (as promised). We went to dinner and to try to salvage some of our first day. When we got back around 11 PM, the crew was still cleaning. We couldn't even go to bed because they were still there. They left close to midnight. I think they could have cleaned for another 2 hours, but maybe just gave up. The floors were still dirty. Not swept very well and should have been mopped. The crew didn't even go on the roof (dirty socks, cans, and pull tabs strewn about). Our shower was disgusting and obviously not cleaned - caked on black soap scum on the shower shelf. The pull-out trash bin in the kitchen was disgustingly dirty. We were left with no paper towels and a filthy dish sponge. Needless to say, we had to get our own supplies, despite the advertised first day supplies.
After expressing our displeasure after the first day, we got this response, "I will escalate this to our supervisor in the field. We apologize once again for the issues experienced and the delayed cleaning." Sounded potentially promising, but no action was taken.
I cannot see Stay Minty's review of me until I submit my review, although I did get some tips from Airbnb on how to raise my cleanliness score. So obviously, Stay Minty give me a low cleanliness score since it was previously at a 5. Their low cleanliness score of me is baseless because they didn't even have a baseline to judge us against since they never inspected the place after the dirty previous occupants nor did they inspect the place after the subpar late night cleaning. Very unfair and baseless!!
We followed all of the rules upon leaving, including starting the dishwasher, got 2 loads of towels and linens going in the laundry area, and cleaned up all of our trash (so not like the previous occupant).
After arriving and calling Stay Minty to complain, they offered to return the charged cleaning fee (which wasn't enough after ruining our first day in Nashville) and to no surprise of me, they didn't even follow through with that.