We had a problem. They helped solve it.
As soon as we arrived we noticed that the place was insanely hot. We tried to adjust the thermostat as needed but it turns out the AC unit was broken. We tried and tried to get in touch with the hosts however by the time we got back to the place the hosts were already asleep. The next day Patrick reached out to me and apologized for what had happened, he called me and said he was getting HVAC out ASAP to assess the issue. We got back to the place and had to run through some steps but all in all the AC was fixed. Patrick kept timely correspondence with me and was very apologetic about the problem I ran into. He offered to refund me for one nights stay and him and Jenny left a bottle of wine by the door step! All in all they helped turn a bad situation into a pleasant stay. On top of all that the location is great, and the place is very aesthetically pleasing and clean.