Upon arrival, Aug. 5 2021, Having been driving from Nebraska and informing desk at 5pm that I would not arrive till 11:30pm was told only one room existed when arrived. Then I had to load all my things out of van preparing for a weekend wedding where we were doing the bride and bridesmaid services up to a third floor room with no elevator. No description on website or elsewhere. My original reservation was cancelled due to Airbnb lies and request to be on ground floor forgotten. Furthermore, I was given a dirty nasty unclean room. There was stains, visible dirt, stuck oatmeal on floor. One bed unmade. Black stain from floor all over the shower pan and stains all around glass and walls of shower. There was a dirty diaper, wrappers and cans in garbage can which had no liners. Counters were dirty and cabinets not wiped down. cabinet door tops were sticky and nasty. Front door stuck and was difficult to open everytime. The list goes on. You having only one person at front desk and zero housekeeping for a large hotel is bad business.
I had to clean my own room because there was nothing I could do. The FD lady said she would do it but was checking guests in till after 1 am. she finally came around at 1:45 to help. She made the bed and I cleaned, mopped floor. Disposed of garbage and cleaned the shower, counters and cabinets.
It was 2:30am when I was able to bring my belongings to room.
You can't blame this on covid, only bad policy.
Not to mention, my complaints went unanswered and Airbnb, where I booked said that beyond 24 hours, will not have any reimbursement. I feel I should have a full refund. And I would suggest you doing so because I will be uploading my grievances to as many travel sites as possible surrounding this location and it's parent company, Ramada and Wyndham.
Let's see if you reach out to me directly. I'll give you 24 hours as well.