Ava took time to leave a note and gift for my birthday in the apartment upon arriving. That was very thoughtful of her. We had a small issue with the door lock jamming when we left out one day, Ava was responsive and when we left out that evening and she let us know that the door had locked securely that time. She was even prompt in fixing an odor smell that had traveled into the apartment from somewhere else. Ava truly cares about her guests and their stay matters to her. She is quick to respond and fix things if you do encounter a need. The apartment is cozy and the bed was relaxing. I loved the decor and the bathroom glitter wall! We would definitely stay at one of her apartments again.