We had a very unfortunate experience with this Airbnb.
We had a difficult time accessing the property and had to get a hotel the first night due to issues with the door code given to us. (Supposed to have been my phone number last 4 but that did not work until the following day) Our flight arrived at 10:30pm and we got there around 11pm and tried for almost 2 hours in the dark to reach someone to help us get in.
We were unable to reach someone to help us, and couldn’t find a hotel with vacancy due to CMA event. Airbnb support could not reach any of the contacts listed on the listing and our phones were nearly dead after a long day of traveling. We had to pay a hotel and additional transportation to another location for the first night and then transportation back there the next day. (Nearly $300 additional with transportation costs and our room, and the owner did reimburse us $150)
Airbnb support was great, however they were unable to help us. They even called and looked for rooms for us and called back to make sure we got somewhere safe.
This property only has access through the back gate and drivers have trouble getting to you without confusion. The address is on the street in front of the property but it is not how it is accessed.