No flexibility when an outbound flight was cancelled last minute, to either move the reservation or receive a refund for the night I couldn’t stay.
Then woefully let down by the check in process. Spent 1 hour 20 on the phone just trying to complete “online check in” having to repeat steps upwards of ten to fifteen times. Despite having all information correct the software proved totally useless, ultimately having to be manually SMS messaged the passcodes for entry into the apartment.
On arrival these codes proved to be incorrect so spent a further 40-50 mins on hold to to find out the correct code for the door.
Absolutely terrible experience and incredibly expensive for what it was. Will NEVER use Sonder again.