Was not impressed with customer service. I was in a bind on my wedding day and requested a late check out and the owner pretty much just forced me to pay for an additional night even though I asked if there could just be a small fee to pay for late check out, because no one was staying there that night. So I paid the price of a full night (which is fairly expensive) to just use it for an hour after the check out time. Nothing even remotely special was done for our visit, which is okay, it’s just nice when some people go above and beyond when you a pay a lot of money to stay somewhere. Felt like if there was any problems during stay she was not easy to contact or would be willing to help. We also could not find any of the Roku remotes so we couldn’t use the TV’s, and there was no instruction or direction on where they were or how to use them. There was also a ton of gold confetti in the pull out couch, and no fitted sheet or comforter/top quilt for it, so my friend had to lay down bath towels and sleep on those with a sheet. Would not stay here again.