This home has been falsely advertised and we were very disappointed in the quality of the home and the poor customer service we received during our stay.
1.) They were still cleaning when we arrived after our 3:00 check in time. We later found out that they had locked up all essentials such as toilet paper, paper towels, and trash bags. We did not have access to any additional essentials items.
2.) The kitchen sink had a faucet leak which was traveling under the counter top and pooling on the counter. This was growing mold and was very dangerous for our family member who was allergic to mold. (They did replace the kitchen faucet after we showed them the issue).
3.) The washer leaked and the dryer didn’t work. We even noted this several times to the AirBnB representative and home owner. Each claimed that nothing could possibly be wrong with a “brand new dryer” and they wouldn’t believe us. Our wet clothes and the numerous error codes on the dryer should have been proof enough.
4.) There was little toilet paper supplied, only half rolls left in each bathroom.
5.) We had no trash bags supplied, only the one that was in the trash can.
6.) There were no paper towels supplied.
7.) The microwave handle was broken making it difficult to open and close.
8.) The boards on the deck were sticking up and a big injury hazard. (They did replace two boards during our stay).
9.) There were only 5 towels in the place for that is supposed to fit at least 8-9 people. The 5 people in our family ran out of towels on day 2 and had no good way to wash and DRY the towels to be reused. The towels were also grungy, stained, and mismatched.
10.) The master bathroom faucet dropped all week.
11.) The hand soap was watered down, I guess to make it last longer?
12.) There was tons of mold growing in the main bathroom. The shower curtain was old and covered and many stains as well.
13.) Mattresses were old and stained. It was shocking to pull up the sheets and see what was lurking below.
We feel like they have made every short cut and cheap fix on the home in order to make the most money from the renters. While we understand it’s a rental and gets used often, as a renter we at least expect the quality of the home to be what’s advertised. Additionally, I also expected a higher level of cleanliness and care in the home.
This place looked nothing like the pictures in the add and is very misleading. The Air B&B representative tried to be helpful, but many of the promises to fix issues in the home or efforts to make it right (reimburse us) never happened. This rental was very disappointing. We hope that things get fixed at this property so the next renters are not as mislead as we feel we were. We chose to rent an AirBnB for the amenities and experience that you can’t get in a hotel. However, this home and the customer service from AirBnB fell very short of our expectations and was not worth the headache and amount of money we spent on it.