From the time we acquire the date. The communication was outstanding. Follow up, was as good as she could possibly expect, and I believe that the unit met our expectations. It was attached to a Zen garden, which I imagine in the warmer what time does gonna be off the chart the place was spotless, extra blankets kitchen have any ever utensil that you could think of, communication was always there when we needed it. I will definitely come back and use that unit again because it was wonderful. Only downside is I think it would be great if there was a comfortable chair the couch was great the chair that was there, with his Hasek was a little rough from the Comfort standpoint of the net I would recommend this unit highly