Bianca was very quick to communicate if there was an issue. Very responsive and easy to talk to.The apartment was very cute, sleeping amenities were fantastic for the size, and the location was very ideal, easy walking distance to Broadway and other locations. The cleaning could have been better, but really that was the only complaint we had. When we arrived there were wadded up sheets and blankets in the closet so we didn't know if they were clean or used, but everything else was pretty great. Very cute location, and we loved the extra sleeping amenities- very clever! Great for a group of 5 ladies who were there to explore the city! Overall great place!