Customer service was great. I probably wouldn’t stay here again. There wasn’t anything wrong with the place. I wouldnt consider it nice. Generic ikea furniture that is pretty worn out. The rug was clean but very frizzy and a little gross. The chrome cast was lagging the whole time we were trying to use it. The gym was a big plus for booking and it was pretty bad. Trash everywhere and barely any weights. We visited friends who were staying at a comparable Airbnb price point and it was 10x nicer. I think the pictures are a little deceiving