ACTIVE CONSTRUCTION! We were woken up at 7am each morning here to the sound of jack hammers and drilling. Even from the 3rd floor it sounded like work was being done in our unit. It was truly unbearable and unpleasant to wake up to this and have to listen to it all morning while we got ready. It made it so that it was unenjoyable to hangout in the unit and we couldn’t relax. I communicated this to Amanda and all her response was “well I didn’t know about the construction either.” As an Airbnb host myself, customer service is the most important thing and I just feel as if she could have been more considerate and offered some sort of compensation or honestly just anything besides her dismissing the complaint would have been nice. Good customer service is how you get good reviews and repeat customers. We booked here because the price was half the cost of two hotel rooms but in the future we will definitely be spending the extra money for the comfort and hospitality of a hotel.
I suggest providing more hangers as there are no closets. There is a rack in the master bedroom but it should be supplied with more than just two hangers.
No windows. Strategically placed this information at the very end of the “more info” section on the listing. Was easily overlooked and I think this should be made more clear in the listing.
TVs would not connect to remotes. After reaching out to her, Amanda did tell me how to change the input but it seems like other visitors have complained about this issue so it would be more beneficial to just disclose how to handle this in the automated welcome message with the Wi-Fi information, rather than waiting for a guest to reach out.
We also had to replace the batteries in the smaller bedroom thermostat in order for the AC to work. We told her this and she didn’t offer compensation or even acknowledge this which I find very off putting as it’s her responsibility to be up on maintenance.
I do not recommend this place if you plan on hanging around the room and spending time inside. This Airbnb was definitely under stocked with basic supplies and amenities I’m used to finding in other airbnbs. It’s super small and there are no closets so our luggage stayed in the middle of the floor in the already small bedrooms. If you are claustrophobic or even just like to know what time of morning it is and what the weather is like, there’s no windows so maybe consider staying elsewhere.