Justin was very quick and kind with his communication. However, when he says “urban area”…he means urban area. It was a quick drive over to downtown or other parts of Nashville but it was for sure on the outskirts of safety. We felt a tad unsafe at times. The house was great and a super cool layout but the fans didn’t work, some lights didn’t work, there were scuff marks all over the walls and the house didn’t feel fully cleaned. I wish I could give an outstanding review because Justin was so nice and helpful but the house and area do not deserve five stars.