The loft was AMAZING! The kitchen was stocked with all basic supplies. There were extra linens and pillows in the closets and bathrooms! I have NEVER seen an Airbnb so clean. It was spotless. They have some really fancy soaps, shampoo, body wash, and conditioner. It was lovely! They also use a really easy app where you can request early or late check-ins and other things you may need to be added to your stay.
I had a minor situation with trash left in the upstairs hallway.
There was also trouble with the fire pit, wasps, and projector for the rooftop.
In all instances the hosts were extremely apologetic and had their maintenance personnel come immediately to help manage the situation and get things working. However, since they were unable to completely rectify the broken fire pit and the missing projector they refunded me a portion of the costs without me even asking!
I will ABSOLUTELY stay here again. Customer service is my expectation; perfection is not. GREAT AIRBNB!!