When we arrived we paid for early check in but the door code wasn’t working. I called and the customer service constantly put me on hold saying they were connecting with the Sonder team (not sure who I was talking to then?). After over an hour on being put on hold and told that they were working to change the code a person came and let us in with his phone. We then had to hang around another hour until they actually changed the code.
After getting in the place was visibly clean but the floors were filthy. If you walked more than 10 steps without shoes your feet would be black and covered in dirt.
The walls were paper thin. Some people having very low level conversations in another unit sounded like they were inside of our unit. Not a big deal during the day but made it virtually impossible to get a good nights sleep.
The neighborhood overall was t great. A lot of homeless people right outside the building.