We booked last minute (the day before) but heard back very quickly. Very easy check-in, the key was in a lockbox so you don't have to talk to anyone when initially checking in. The place was very clean and had all accommodations listed. It rained while we were there so there was an issue with water in the basement, but Jana was very responsive and brought towels down right away. The water was in a corner of the room, so it was not disruptive to our stay whatsoever. You can hear minor noises from up-stairs (footsteps), but besides that, it was a peaceful stay. Close to downtown Nashville (about 15 minutes) so it's just a quick Uber or Lyft away. Great stay overall!