The location was great- walkable to Broadway. The main issues we had was with communication with the host. We discovered after a full day of accidentally leaving the door unlocked that the lock would not work. We spent 45 minutes trying to figure it out, googling how tos, and trouble shooting and it seemed like the batteries may have died or there was just a problem with the lock. We reached out to the host both with airbnb messaging and by calling the number they left in a welcome book inside and got no response except for the following day asking if we figured it out. I then them that we did not, and we have had to leave the door unlocked when we leave which is unacceptable. They basically ignored that message and just messaged about check out. We felt a bit unsafe because of that.