Despite reserving and paying for a rental eight months in advance, Playlist Properties claimed they had no record of the transaction and rented the house to someone else. When confronted with their error, the staff blamed me and Airbnb, insisted that only the owner, Amy Walters, could resolve the situation, and then gave contradictory explanations for where she was. In the end, they gave us air mattresses so that 22 people stayed in a house designed to sleep 12 until our original unit was available.