I have never written a bad review on air bnb. I’m not particular and not hard to please. The place is neat and a great location. Kitchen was spotless and really nice. The bedding was still in the wash but I was told the staff didn’t have time to finish due to the snow. So I can accept that no big deal. However… the place has exposed ceiling(pipes rafters etc) the insulation in the ceiling falls and it looks pretty nasty. I showed the company that runs this and they basically said “ya that happens”. Not too bad though I just was hoping it doesn’t fall in my face in my sleep or something. But then there is a pipe in the ceiling that leaks and a bunch of water comes out of it leaving a puddle of water on the bedroom floor. Idk if it’s clean or dirty water or what the source is. I sent them a picture of the pipe and the water on the ground. The company basically said “ya we will look into that”. I also sent them a picture of the shower liner covered with mold. To which they didn’t say anything at all. So just bear all that in mind. I can handle the issues(even though it’s not ideal when you are paying to stay somewhere) but what really bothered me is the way the company Un-enthusiastically responded. No apology or goodwill gestures at all.