Terrible stay at this property to the point where we checked out a night early and paid to stay in a hotel.
Pool had a film over it and was dirty at the bottom. Open from sun up to sun down so gave benefit of doubt on first night but by next morning pool still in same state. Could not use.
Property itself was not clean. Dust on all surfaces, dirty towels & a cotton bud found on the floor. Communal areas stained.
Access is over complicated. 14 digit code required- if your phone dies when you are out and about this is almost impossible to remember.
Varying different codes to access different parts of the property making life difficult.
Property is about a 20 minute walk from Broadway.
Management company initially responded but kept claiming they needed to “speak to a local member of their team.”
Unsure why a property would use a management company that are clearly not able to support due to location.
In the end I had to use air bnb (who also did not get a response for the host for over a week) but did successfully get a full refund of our second nights stay and all fees (which should be an indication that this review is fair and true irrespective of what the host may claim)
I would suggest an alternative property or a stay at a downtown hotel which was actually cheaper, cleaner offered a much Better level of service and allowed us to be only 5 minutes from Broadway.
On balance , the property was nicely decorated and did have a nice outside area. It was over cluttered but had it been cleaned properly and had the host been responded and tended to the issues our stay may have been different.