I did not want to let emotion fuel my response, so I’ve held off on writing this review. Here is a list of what happened throughout our reservation:
- I sent 4 messages to the host before our stay - she responded to only 1.
- Upon arriving, she gave me the wrong access code, so we waited in the rain for a half hour with all our luggage while she was on a work call ignoring our messages.
- Upon entering, we realized the listing was incorrect and we were short two entire beds. She apologized and offered us an air mattress and a partial refund. It was unfortunate, but we were understanding.
- The beds that were there were extremely hard and uncomfortable. I think two of them were futons.
- The house did not feel very clean, even though we paid an exorbitant cleaning fee due to COVID.
- The area is incredibly unsafe. DO NOT go to the nearby Kroger or walk anywhere. An Uber driver told us stories of armed robberies and murders just up the road.
- After leaving, the host said that she would not be refunding us for the missing beds because we did not follow checkout instructions and left a mess. We cleaned the entire home, gathered laundry together, and left her several unopened bottles of wine. There were no checkout instructions listed on the app - we checked. Luckily, Airbnb saw the proof I submitted and offered me a refund at their loss.
Overall, I’m just so sorry our trip had to end this way. Everyone is struggling right now in the pandemic, and we could all use a little grace, but this just felt totally unfair and dishonest. I’ve never had to write a negative review and I’m sorry I had to write this at all.