Rob was prompt and very helpful both before and during our stay. The house was clean and had pretty much everything that we needed.. soap, dishes, coffee, extra pillows etc. There are lots of stairs but also plenty of room if traveling in large groups. Parking is a little tight but despite prior reviews, we had no problem fitting a Toyota Camry and Chevy Traverse in the garage and an SUV in the back. The house is about 10 minutes from Broadway and 5 minutes from stores and restaurants.