We had high hopes for this Airbnb. The listing pictures looked like they were from a boutique hotel turned Airbnb and as people who travel quite a bit and love good design, we were excited to experience this decorator’s dream. This townhouse fell short of our expectations.
The good: the decor is superb, there are no doubts about that. The location is convenient. The space is spacious and potentially great for groups/large families. The hosts were gracious and quickly responded to our concerns (but they need to hire better cleaners and manage cleanliness at the home).
The bad: the townhouse was filthy. Not unclean, not a few spots that were missed, but incredibly filthy. Originally, we messaged the host asking for a partial refund of our cleaning fee as we realized a few items that looked like they were missed. That was the first night and we got in after hours of driving. We were exhausted. The following day we noticed what a mess we were facing. There were multiple cobwebs around the house, including at the bed frame of the master bedroom bed. The master shower had mold and mildew. It also did not drain properly and thus, was unusable. The carpets everywhere were not vacuumed and were filled with hair and other dirt. The list (unfortunately) continues. Every time we touched something for the first time, we noticed it was dirty.
As mentioned earlier, the hosts tried to work with us and sent someone to scrub the master shower on the second day. Unfortunately, there was too much going on for the issues to be resolved in one visit. The following day when we reminded them about the drain problem they also offered to send someone to take a look at that, but our stay was only 3 nights and quite frankly we didn’t feel like all of those fixes should be done on our dime/time.
Lastly, we’ve stayed at multiple Airbnb’s since the COVID-19 pandemic started and this place was the only one where Clorox wipes and sanitizers were not provided (but then again, no bath soap was provided). With the lack of proper cleanliness we experienced, I doubt they sanitize or take any Covid-19 precautions. I would not recommend this Airbnb.