A beautiful space with a culture that definitely leans towards health, sustainability and efficiency. The 24-hr botega, for example, was stocked full of our favorite organic and fair trade brands, along with new ones we hadn’t seen before. There’s an herb and spice shop that I would’ve loved to check out and a stylish shop with mens apparel that looked appealing. We were traveling during the holidays so these shops were closed- we had hoped to visit the Asian fusion restaurant located in the lobby but it also closed early. Unfortunately at check-in the closing time was miscommunicated and this meant finding dinner harder than anticipated. The front desk and staff also struggled a little with local food recommendations or alternatives. They were kind and did their best so we’re not necessarily unhappy but disappointed. This explains why 4 stars instead of 5. There also wasn’t much given in terms of live music suggestions. Considering it’s Nashville, I expected a more knowledgeable understanding of the live music scene and recommendations for guests.
The room appeared on Airbnb as a typical hotel room. We weren’t expecting a Murphy bed. Again, perfectly acceptable, just misleading from some of the photos. For example the kitchen pictured is part of the common space down the hall. Noting, everything was well-stocked with organic products (a definite plus that was well appreciated)
Other little things preventing a 5 star rating would be that the iPad meant to control the room did not work. Calling the front desk we were instructed to restart it- which we did- but it still didn’t work. We were offered to change rooms but after settling in after traveling all day and hoping to get to dinner, we opted to stay in the room we had. Having spoken to the front desk regarding the iPad in between checking in and coming downstairs for dinner. I was a bit taken aback that an update regarding the restaurant closing early wasn’t mentioned.
Additionally, the door to the tv cabinet wasn’t lined up so it fell off when trying to open. And the shower door is a half glass that doesn’t extend as far as the water/drain so water easily splashes into the bathroom versus having a full door or simply a slightly longer piece of glass.
Overall, a clean and welcoming space. Mostly miscommunications and misunderstandings preventing a 5 star rating. Still wonderful in many ways and would visit again with this more comprehensive view of the property, it’s highlights and trade-offs.
We enjoyed our stay and would recommend it to others, granted they know what to expect for the price