We booked with Melanie after searching Pet Friendly units as we were traveling with our dog. The unit was nice and clean and had pretty much everything you needed. However, after we booked and checked in Melanie advised there would be an additional pet cleaning fee. We questioned this as we didn't see this mentioned before reserving with her. She stated it could be found in the Guest Resources section of her listing. As we only had our cell phones and no computer (not sure this would have made a difference), nowhere could we find a Guest Resources section for her listing. After googling this, it does seem there is a problem that owners will post a bunch of info in this section but then are still asked questions by the travelers as this section doesn't seem to appear. Maybe the owners have a different view than their customers.