Emily was absolutely wonderful to work with. She was extremely quick to respond when my friends and I were initially planning our trip. Unfortunately, our flight to Nashville was cancelled due to snow and we were never able to stay at Emily's place. Emily made it her priority to get in touch with airbnb and request I get a full refund. She went above and beyond to make sure I was accommodated and I look forward to staying at her place if I attempt to make my way back to Nashville.