I’ll start by saying this is the first time I have left a less than 5-star review as I always appreciate the hosts efforts, so this feels a little weird and I am attempting to be fair.
Pros: beautiful place; great location, helpful reps when you finally connect
Cons: check in method not functional, parking area a little sketchy!, 6:45AM construction every morning
I will start by saying this place is beautiful and the location is awesome. And that’s why I gave it 4-stars. However I experienced a few issues which could happen to others so be aware. Although my issues were pretty inconveniencing to say the least, I only removed one star as I understand that problems happen and I am hopeful the issues I had will be addressed in a timely fashion for other guests.
Firstly it took me forever to get access to the unit and I was there alone late at night. There is a link you are sent with parking and check in instructions. I tried to access it before I left home and it wasn’t working. I decided to just try again when I arrived in Nashville. That was my mistake. I should have contacted them then. When I arrived at the unit the links still didn’t work. I contacted the “host” through Airbnb. That reply came through the next morning at 7:30 AM. If I hadn’t persisted I would’ve been out on the street sleeping in the car! I searched online and found a company number and called that. After being on hold for a while I managed to get through. Due to the parking being underground I kept losing the signal so had to drive back up and call again. But fortunately he was very helpful and polite.
The parking area for Sonder is 3-4 floors down and there is construction with some flooding. I won’t bore you with more details but it was a little scary for a woman traveling alone
Both mornings I was woken early by hammering and drilling from somewhere close by but it was hard to tell if it was above or across the hallway as the sound seemed to radiate everywhere. And by early, I mean 6:45AM! That is super early by anyone’s standards. I did inform Sonder, and although it could not be rectified for my stay hopefully they will correct it for the next guest