My boyfriend and I stayed at Sonder Nashville. We were super excited to arrive after looking at the pictures and reading the many positive reviews. Upon arrival our Sonder was not clean. There were crumbs on the floors in the kitchen and living room. There was hair on top on the comforter and on sheets. After contacting customer service new sheets were dropped off and we were told our Sonder would be fully cleaned the next day. After the cleaning crew coming 5 hours late, our place was not fully cleaned. My boyfriend and I decided not to ask for anything more to be done because it wasn’t worth our time.
Despite our place not being clean, the location was great. Free parking and the pool were added bonuses.
From all of the super positive reviews I really hope the cleanliness was just an unfortunate event and not a reoccurring problem.