We left early due to a severe roach problem. At the end of our stay, a resident informed us that the neighboring unit (#60) was vacant and known to be infested with roaches - to the extent that they could be seen crawling on the walls during the day. We left during the third week of our month long booking, after killing nearly 20 roaches in a single night.
We saw the first few roaches during our first week, but believed it was either due to rain or poor luck. Exterminators came on the 15th, as part of the normal building maintenance. The problem grew notably worse, and we messaged the host on the 17th. The host asked us to give it a few days (since they may have been disturbed by the exterminator). On the 20th, we messaged again, asking for the exterminators to come back, after the problem persisted - the owner messaged the property manager regarding the issue. On the 21st, we messaged again after killing 3-5 roaches a day for several days - we were assured the property manager would take care of it. The same happened on the 22nd. The 23rd, we checked out. After leaving, we were told by the owner that the property manager told her an exterminator did try to stop by on the 22nd. We had the phone number for the property manager but never succeeded in contacting her - both my fiancé and I tried calling and texting her.
We were refunded 318$, of the 1957$ we paid, since we would not be staying the last week. Had we known the unit was next to an infested unit, we would not have booked. Besides the roaches, the airbnb is in a great location, and was affordable, clean, and convenient.
Addendum:
We believe the roaches we saw were German cockroaches, due to their size.
During our stay, we saw and documented roaches of several different life stages, from adult to newly hatched.