Amanda refused to refund me $1400 after a last minute cancellation trip after a major family medical emergency ( proper documentation provided) where my partners 21 year old daughter suffered a severe medical complication during an acl surgery, was revived and had to have her right leg amputated this past week. Amanda had a total lack of compassion to try to resolve this problem. I had asked that she would consider allowing us to stay at another time at her convenience and her response to me was “I am sorry to hear this, we cannot provide a refund as you didn’t cancel to allow us the opportunity to rebook”. Therefore, I highly do NOT recommend booking with Amanda since she is truly a BAD person. She did not even refund me back the cleaning fees.