I was unable to use the rental due to an unexpected medical emergency involving my child, so I can't offer a review of the space itself, but Amanda seemed friendly and properly communicated the check in instructions prior to my not being able to make the trip. There is a strict cancellation policy on this rental, so I was not expecting (nor did I ask) for a refund on the accommodation, taxes or service fee. I did, however, make a
request for only a refund on the stated $80 cleaning fee as I thought that was a reasonable request in my situation considering no cleaning needed to be done. Although there was no obligation for my request to be honored with the strict settings on the space, it would have been an honorable thing to do for me since I had a legitimate emergency and never used the rental at all. I am a super host myself and I, without question, would have honored a cleaning fee only refund request had the situation been reversed. Amanda initially seemed sympathetic to my situation and said she would look into it and then never responded back. I paid $238.20 for a one night rental I never used, so she still would have made a good amount of money for a non-weekend night (it was a Tuesday) even if she would have accommodated my request for a cleaning fee reversal for cleaning work that never had to be done.