Though the apartment itself was nice, we experienced multiple issues with this stay. The original unit we booked had hairs all over the bathroom, the shower was grimy and, given the recent pandemic, we expected the apartment to have been thoroughly cleaned. We contacted the host who offered to switch us to another unit, which we did. However, we came to find the same issues in this unit, plus more....there were crumbs under the table, hair all over the shower curtain and bathroom drawers, even a dirty washcloth hanging in the shower! We again contacted the host who offered to have the cleaning crew come back to the apt. We went to walk around to await the cleaning crew and returned before they were scheduled to arrive, but we came to find they had already been to the apartment. Unfortunately, the cleaners simply changed out the toilet paper and didn’t address ANY of the true cleanliness issues. It was crazy. We requested the cleaning fee be refunded given it was not as advertised (the listing explicitly stated the high standard of cleanliness they held) and, at this point we had spent a few hours communicating with the host and cleaning company. Surprisingly, the host refused to refund the fee and said their only option was for us to stay or refund the whole trip and we could leave. Our trip was only for 3 days and we didn’t have other accommodation arrangements so we stayed, but were thoroughly disappointed with the lack of professional hospitality of the host.