Once we were finally able to get into the Sonder, we had a great time. The registration confirmation was ambiguous about being completed. We had to complete this in the car about an hour out from arriving. There is an ID confirmation process, and that was greatly delayed on Sonder's end, which resulted in a 45 minute delay getting into our space. The chat feature (billed as 24/7) was completely unresponsive. The only thing that saved us in that moment was a customer service number we found online. The parking garage had virtually no signage, and the directions on where to park were unclear, there was an elevator issue (were the doors didn't open on apartment floors), and the "resident parking" area was not clearly described in the instructions.
Once we finally got into our space, it was great - clean, comfortable; and modern. It was a great value as well, and located near a couple of great brunch places. Outside of the check-in process, which was a mess, it worked well for our needs.