From the first day that I booked until we left, Haley was very responsive to all messages. My group was in town to celebrate two girls and their 21st birthdays. I asked if she would be willing to decorate if I mailed decorations and she agreed. The girls were very excited to see them when we arrived. I had an issue with the code for the garage/door and Haley responded right away. The place was super cute and there was plenty of sleeping space for 7 of us. Lots of room on the main level to hang out as a group. It was an 8-13 min drive to Broadway (depending on traffic) so not bad at all. Overall, I was very pleased with this place and would definitely stay here again and recommend it to friends!