The space was not cleaned prior to our arrival -- the linens were in the bathtub, dishes were in the sink and the unit had not been swept. Brandon was responsive and apologetic. He indicated that he would make it right, but did not. Upon our request, the unit was cleaned the next morning. The cleaning staff, however, didn't clean the shower (human hair was on the tub), the towels had stains on them, the hairdryer was broken and the supplied toiletries barely lasted 1 day. Overall, it was disappointing given the price point.