21 hours without power.
A windstorm is COMPLETELY out of anyone’s control, so we were hopeful the power would be restored. we were beginning to panic because all of our phones were dead, with the exception of 1 low battery. The groceries we had bought for our trip were now spoiled, we couldn’t get an Uber, check our bank account, check into flights, hotels. I message Luke asking for help and this was his response:
You are an adult who I assume is capable of making decisions to pivot your vacation plans, which a vacation in itself is a luxury. It is not my responsibility to guide you through how to handle a power outage that is affecting over 100,000 people. Asking me how I can help make this right is incredibly insulting. Make the request that you want and proceed as necessary”
I wasn’t asking for a refund, I was asking for help. We are 9 girls in an unfamiliar place and we were scared. Luke’s response was completely unprofessional and unwarranted.
Do better, Luke.