if you book a room, you are booking through a marketing company, so if you need any assistance they won't really be able to help you. the air conditioner did not work in our room. there was no phone, coffee maker, and the fan in the bathroom was so noisy and no way to turn it off. we had to move to another room which was inconvenient since we were already settled in before we knew the air didn't work. the neighborhood is a little sketchy. the restaurant was the best part.