Sonder owns almost all the units in this building. They think that it allows them to be efficient in certain areas but it’s actually a downfall. Everytime you reach out to them you will get a new customer service person who won’t know what you told the previous person if it’s not resolved. We showed up at the wrong address because Airbnb’s app wasn’t updated and they referred me to 1 email which had the right email even though on their website it still lists the old address.
The property was decent. No personalization just again then trying to be personal and wrote a “Dear guest” note. Wow! Thanks. It wasn’t clean there was hair in the shower which I didn’t even bother repeating because I spent 3 hours and talked to seven people the morning I arrived about the checkin address issue. It’s not in that great of a neighborhood, there’s a good bar with good food below but that’s it in the area.
No blankets or pillows for the couch, when you walked into the room it smelled. I think it was fresh paint or maybe the cleaning products but it didn’t leave all weekend. they didn’t provide any streaming logins or cable just a basic $200 flatscreen again they own the whole floor so to cheapen out there is annoying. You will hear every footstep above you! IF YOU’RE A LIGHT SLEEPER GO ELSEWHERE. Nothing special about this place, just a place to sleep and I will never use a Sonder facility again. They did offer me $50 refund for my trouble checking in and the address snafu but this is why you don’t rent from a big corporation that owns the whole floor no person touch. They are all about the almighty dollar.
Look elsewhere.