I had the pleasure of meeting John. Very friendly and welcoming, he was extremely helpful with recommendations, directions, using the public transit, and making sure we had what we needed. The water and snacks were a nice touch. The place was clean, comfortable, private, and there was plenty of towels.
I also accidentally left a valuable item at their place. They got it in the mail the next day, and I had it in had a few days later. Talk about going above and beyond.