My roommate and I stayed at Zac's place for a few days. The apartment is super cute looking and you can tell that thought was put into the decor. It's very conveniently located, and street parking was always available.
Unfortunately, the cleanliness of the unit was a big concern, and Zac's response to the problem was very disappointing. The sofa bed had many hairs and crumbs on the mattress pad cover - it hadn't been cleaned. The shower head had black mold collected on it. The floor, which we always took off our shoes to walk around on, left our feet dirty.
The sofa bed being the main concern, I informed Zac about that problem and sent over pictures. He offered "a couple bucks back" (He gave me back $15 - I paid over $500 for the stay) and said that a "simple swipe of the hand should clean that right up." He then explained the purpose of a mattress pad to me - "designed to catch any crumbs or stray hairs" - rather than acknowledge that it was unclean. We opted to not use it at all and shared the queen bed instead.
We realize that sometimes things like a sofa bed get overlooked, but would have appreciated a more courteous response, rather than condescension.