The house itself was great and met our needs. Was great having a pet friendly place for our travel to see family over the holidays. My main issue with our stay is (and I’ve noticed this more and more with places who use a third party company to run their rental) the company who we communicated with on Airbnb (not the actual host) did not have a clue how to help us with some issues during our stay. For example we were about an hour away from arriving and we still had no door code to get in and their note to us looked like they tried to send one on a form email but the actual code was blank. So I call and wait on hold for 30 min to talk with someone and then when I do they have no idea how to get me the code. Additionally, they didn’t tell me until after we paid and they listed out all the fees (which already added up more than the actual nightly rate) that their was an additional nightly pet fee that they would charge us for. This should have been communicated up front, especially since I indicated up front before booking that we had a pet with us. We also had no wifi access the entire time during our stay despite several attempts to communicate through the app about the password that was provided not being correct. The third party company was completely unhelpful and we never got it resolved before we left.
As a guest staying in someone’s home, my strong preference would be able to communicate directly with the owners to avoid this kind of thing. Also kind of defeats the whole idea of what Airbnb should be when staying in a home.