Sonder was responsive, clean, and an overall great host. I would certainly recommend this airbnb, as it was an amazing deal and in a great location. The photos seemed almost too good to be true for the price I paid. However, if you prefer the attentiveness/reliability of an actual human host, then Sonder might not be the best for you. Communication including check-in information was all done through the separate Sonder app (which for me wasn't too much of an inconvenience), and the communication was done with an agent via text. No one was actually on-site attending the physical building besides the custodial staff who cleaned the rooms in the afternoon. Personally, my only gripe (and its a minor one) is the early check-in request process. My flight arrived around 11am but check-in wasn't until 4pm. When I requested an early check-in, they said the earliest I could come was 3:30pm which would cost $25.