Robyn was very good when it came to communicating. The loft is above another air bnb but in the description it says the owners house. The people who were there at the beginning of our stay were very loud and had kids and were slamming doors and we never complained because they’re on vacation to. The second group of people that came in while we were there were very rude and complained that we “were to loud” so be aware when staying here if you have heavy feet like I do so I can’t help that but for them to complain it was frustrating. The day after they complained they locked the top lock of the main entrance on us and it’s supposed to stay unlocked during the day. That was frustrating because it was raining at the time. But besides that Robyn was very helpful and had a clean loft with everything we needed in it. Great location.