Overall we did enjoy our stay, but the room we were in did not match the listing, so just know that could be the case when you book. We’d never experienced booking an Airbnb listing that did not match the pictures, and it felt a little disappointing when we arrived. Our layout was smaller, which was most noticeable when we realized we could not use the sofa bed without moving the entertainment center because it was too tight in the living area. We had a unit that was not facing the street, so we didn’t hear much traffic on the road.
A couple additional things to note, you will need to use the Sonder app or call Sonder if you need assistance. Receiving responses through Airbnb takes hours. Make sure you follow all the steps at least a couple days prior to check in so you have all the instructions you need to unlock your door. I did not experience any check-in issues but did follow the instructions 24 hours prior in case I ran into any issues, Within the Sonder app, I had issues with it glitching and kicking me out after waiting to be connected with a representative for several minutes. If you run into issues, you are best off just calling. I was a little disappointed in the service because I was told I’d receive a return call at one point but received a response via email instead and much later than the “one hour” turnaround I was told I’d hear back. It wasn’t a huge deal, but it did feel inconsistent and made me feel like it wouldn’t be worth reaching out about much of anything due to the inconvenience.
Also, make sure you check the fridge settings. We did not check ours because we assumed it was cold, but it was not set as cold as recommended and our food went bad after sitting in the fridge for a day. I’ve never thought to double check, so if you’re like me, it’s worth taking a look to make sure your groceries or food stays fresh.
Overall, the space was pretty clean, the condo was nice, and the neighborhood was great. I do think booking with individual Airbnb hosts or getting a hotel room tends to offer a more seamless experience, though.