Let me start by saying, I never leave a negative review unless it’s absolutely truly necessary. It breaks my heart that somebody else may potentially have the same horrible experience. I booked my Airbnb for an entire week. I am a reoccurring guest who flies out to Nashville once every two months. Safe to say, I will never be renting any property from “Host Extraordinaires” again because I am absolutely horrified. I arrived at my Airbnb after my flight at about 11 PM (7 hours after check-in). I was in desperate need of much-needed sleep for my busy next day ahead but this Airbnb made it completely impossible. When I walked over to the bed that has all-white bedding, I noticed the first huge stain on the top of the comforter which looked like spilled oil of some sort and a strand of hair. I proceeded to pull back the comforter halfway and examine the sheets. Not only were there different types of what appeared to be hair shavings, but there was also another stain that looked like dried blood and a bunch of spots all over. I called the phone number provided and at first, the man on the line said there wasn’t anything that could be done this late at night since the cleaning crew is done for the day. When I expressed that it couldn’t stay this way and I really needed at least a new bedding set that I would be willing to put on myself so I can get some sleep, he kindly went out of his way to grab me one. Within the 30 min it would take, I figured I’d not waste time and pull off the bedding layers. As I pulled back the comforter fully, there was a dirty, bloody band-aid stuck to the sheets. I pulled off the sheets & the mattress cover was in the same condition as the above layers. Understand this, the bed was perfectly made with the stains, hair and dirty ban-aid inside, but whomever "cleaned" it didn't change the sheets or bedding. I could not get out of that place fast enough. I had to re-pack my things and drive to the only place I knew (Hilton Brentwood suites) that would take me in that late. I informed the Airbnb host that I would be leaving and that we’d speak about the conditions in the morning. After some back and forth communication that could only be done virtually as explained by the host, they tried to only refund me for that one night. Only after I had to express that me leaving & booking a different stay that the financial burden should not fall on me since I booked my Airbnb weeks in advance, only then did they agreed to cover it and promised that it would be thoroughly cleaned in time with new provided bedding by the 2:00 pm check in time I needed. I tried my hardest to be more than fair throughout this entire process. 2:00 pm the next day, is more than enough time for you to get your cleaning crew out which by the way, as a guest WE PAY FOR. It should've been the first thing done that morning. I arrived at 4:00 pm instead of 2:00 pm because my meeting went over & I was baffled & shocked to walk into the same untouched conditions I left in. ONLY after sending a follow-up photo did someone reach out to me over the phone. At this point, I lost it. It was completely unacceptable for how fair and understanding I tried to be knowing mistakes happen, that it happened AGAIN. They tried to sell me some story that the cleaning crew went to the wrong location or wasn’t available again. For the second day, I was left stranded. They truly didn’t care for my well-being or my now ruined trip. I even asked for the closest other property they have that was available on Airbnb to book and the man explained It to hasn’t been cleaned, which means had someone booked it, they’d too walk into a dirty condition AT A DIFFERENT LOCATION. I had to drive all the way back to Brentwood to get another night's stay last minute. The lack of compassion & care for the safety/well-being and unacceptable hygiene condition was the most added concern above all. A replacement location should have been offered. The reimbursement for the night's stay elsewhere should’ve been offered since they could not accommodate a cleaning crew I PAID FOR. A phone call from the beginning should’ve been offered. If you want a filthy room that hasn’t been touched since a guest leaves or your entire trip ruined by a group of people that simply don’t care, then book your stay here.