The location is amazing. Just for that you should book, yes despite the annoying taking the trash out to the bottom floor thing. It was clean inside and very cool looking. In the best area, almost everything was within walking distance.
Dani was very helpful in setting everything up, and quite responsive as well. There were a couple things that were less than ideal, but none of them were huge or overall deal-breakers. I will list them out here. Please keep in mind that these things were all rather innocuous, and should not sway your opinion on staying here or not. You should stay here.
1) Taking out your own trash was not a huge deal, and I understand where they are coming from asking that of people. The issue I had with it was the fact that it was not communicated to me that I would be walking through a bar/restaurant to throw out the bag! I read the instructions on how to get to the dumpster, but at no point was it clearly stated that I would be walking through a bar area with people sitting there. Good thing I didn't take out the trash in my underwear.
2) The record player which was displayed so prominently in the pictures was not in working order (missing a needle) which was a real bummer from a place called 'Music City Lofts". I was really swayed by the wording in all the communication emails to contact them about this issue because of the way they tell you to call them "ANY TIME for ANYTHING BIG OR SMALL". So I called the number provided and the phone was answered by a stern "Security"; the conversation then went:
I said, "Is this xxx-xxxx number?"
security guard said "yes, is there a problem?"
I responded "no, not really, just was wondering about the record player I guess?"
guard "I dont know anything about whats in the rooms sir, goodnight" and hung up.
This was confusing to me enough to message Dani over the Airbnb app, and ask her what happened. Only then did I find out that the "24 Hour Service" number switched over to security at night. OK. Then I asked her about the turntable, and she said that people were stealing the needles (really?) so instead of supplying the maintenance people with replacements, they were removing it from the bnb all together. Seems like a bad move in Music City, we really wanted to play some of the records we picked up at Third Man. Sad, and confusing.
3) The hot water ran out in the shower rather quickly sometimes.
4) This was the sort of worst offender, and why I am taking the time here now to list the issues we had at all. The amount of begging for a 5 Star Review bordered on insane. I believe it was mentioned in every email/communication I received from them AT LEAST once. To be fair, they did not pressure you to rate 5 stars necessarily, but really pressed that if everything was great, you should rate 5 stars, and that is true. But they made SUCH a show of it, and how they try their hardest on everything everywhere and you agree to do the trash so it's not fair to take a star for that etc etc really got on my nerves.
So even though I don't normally sweat the small stuff, this time I am taking the little things a bit more seriously not in a mean or negative way, just in a way that is highly critical of bad things, because the emphasis was on how they will fix anything and everything 24hrs a day. That was not 100% done in my case, and there were a few pieces of information I really would have liked to have had as well, like don't try to call them at night with a request (I think it was after 8pm) even though they say 24hrs. Know that if you're ok with taking out the trash, you will be walking by people hanging out in a restaurant as you do, and it made me feel a bit weird. And don't plan on listening to any music.
But, you should stay here if the price works for you since it was an AMAZING location, and VERY clean and comfortable. Just ignore their emails when they ask for 5 star reviews and review how you actually feel.