The listing states a 5pm check in but during booking, I was asked what time I would like to check in so I entered noon as our check-in time. Our booking was confirmed and I received nothing to the contrary regarding our check in time. The week of our trip, I reached out to confirm our early check in and was told 3pm would be the earliest they could let us in, contingent on that status of the cleaners. For a fee, they could prioritize our particular unit and I agreed, paid the fee, and we arrived in Nashville at noon, knowing we would have to keep ourselves preoccupied for a few hours. No big deal. But three came and went, and after a promise of cleaning updates, I was the one who had to reach out to see when the unit would finally be ready. We officially checked in right around 5pm anyways, despite paying the fee. Mildly annoying but they refunded the fee right away and apologized. Other than that, the particular unit was very nice and clean. Only complaints are the beds are pretty uncomfortable and the digital lock and garage pass made the trip rather annoying at times - bluetooth required for the locks and spotty connections made it frustrating. Judging from the people we met in hallways and elevators, it was a common shared annoyance.
Otherwise, all was perfectly fine. The location was great and price comparable to hotels much farther away. For those reasons alone, it was worth the minor annoyances of the check in and lock/garage system.