We received an email that for $25 we could check-in early. We chose offered 10 AM option but when we arrived they had changed it to 2 PM.
1000 letter limit so I can't do justice to our terrible experience here. We had no heat w/ a 3 mo old baby while outside temp was -2. They brought 1 space heater for a 3 story unit which did absolutely nothing. Spent the entire first 2 days of our Xmas vaca trying to communicate w/ unhelpful people in a boiler room somewhere. Every call/text was w/ someone new who had no idea of our situation. They claimed no one could come fix the heat, but that wasn't true bc I found someone who would come day 2, they just refused to pay. We had to move 6 people & a newborn in the middle of a freezing night to a new unit that ALSO had no heat. Spent 15+ hrs on the phone & 100s of texts instead of enjoying Christmas w/ my family. Airbnb refunded us in full but still not worth it. Lovely unit, great location but the worst experience & company I have ever dealt with.