This is a nice place and we enjoyed our stay, but a couple things to watch out for. The house is in a somewhat sketchy location. We had no issues, but we had Uber/Lyft drivers telling us to "be careful walking around."
As for the house itself, it is very aesthetically pleasing but we experienced a few maintenance issues, such as outlets not working specifically in the bathrooms. The cleanliness could have also been better, mostly in regards to the floors not being extremely clean.
As far as communication, we had our initial flight get cancelled so I reached out to the host to inquire about potentially cancelling our stay and getting a refund. The host never responded. The only communication I received were clearly automated messages giving general information about the house.