We loved the location of this condo, and it offered us great flexibility for walking around Nashville. It was fairly clean and provided more space than a traditional hotel. All good. BUT, the whole app check-in process was a fiasco. If we had not run into a human being in the hallway who offered to help us, we would never had gotten inside. Once there, we needed fresh towels, so I texted our request, but I never received a reply. We had no contact person, no questions answered, no possibility of early check-in nor late check-out. Communication very poor!!