Very responsive ahead of time, gave clear instructions for access. Unit itself a little hard to find (building is large and sprawling); would have been good to know about multiple routes in (with some easier/better than others). Didn't love the bluetooth locking mechanism. This made early check-in impossible and late check-out impossible - you are literally locked out without recourse in case you forgot something etc. Hosts were very responsive about the things they wanted to be very responsive about - check in, access, etc. But, when I asked about the possibility of parking in the lot after checkout or nearby (my meeting ran longer than our stay), they never answered and I asked twice. Overall very positive but not five-star positive.