Vacasa as a company did a great job of customer service! Our first location had a pipe burst somewhere else in the building, but caused our apartment to be flooded with water under the floor. Upon contacting them to let them know, and is moving to a new place it was 2 hours. But it was great communication and we were placed somewhere better than comparable to what we had. Clean, appropriate appliances, bedding, towels, etc. I would rebook again with them!!