Kevin and Mandy were very responsive and acted fairly quickly when I got locked out. Both were very friendly. My review is so low based on the fact the neighborhood that it’s in is very dangerous and loud. I’m from Detroit and was scared sometimes. It feels almost too dangerous to list if that’s a thing. Lastly it wasn’t very clean when I arrived. Someone’s used wash rag is still hanging on the shower head. It was hair on 1 of the hand towels. The sand box is cute but seems unsanitary.. I saw dog and baby prints so I opted out. But other than that it looked to be clean elsewhere. I honestly hate leaving bad reviews when the host have really been so kind, but also felt I have A duty to the next person to know what they are getting them selves into. Thank you and stay safe