AirBnB helped me keep my reservation when a new company bought this place a week before my stay and they increase the costs by hundreds of dollars.
Additionally, the new company asked that I sign a very lengthy contract that was about 10 pages and includes rules that were not on the originally listed days before check-in. I was Alamo asked to take a photo with my ID and lost first and last names of each guests along with their age. Very cumbersome. They added they no noise is allowed after 9pm during a vacation weekend in Nashville? Haha, really?
When I would ask a question, the responder wouldn’t answer and would continue asking their questions that I answered each time.
This company seems to have their own process and they are just using AirBnB as advertisement and your AirBnB protection is taken with their own contracts.