The worst Airbnb experience I've had after 7 years of travelling the world. Because it's not an AirBnB its a Sonder. They flat out refused to give me check in info upon arrival. I had to book a hotel after landing and get AirBnb to reimburse me. I don't know how this doesn't break terms of service. Everything they do is an attempt to get you to share personal information on their third party platform. Including a very creep 3D face capture similar to what online banks do to "verify your ID." They took hours and hours between responses and although dispute claiming 24/7 emergency contact there would be up 8 hours between messages which went offline at 11pm. Once I finally got in there were dirty towels left in the bathroom, the washing machine stank of rancid water, and lights/ceiling fan wouldn't turn on because the switch was snapped off on the wall. The first and last time I'll ever use a Sonder total trash