Josh was quick with responses and willing to help. The place is super nice, very well kept, and in a good area. The only downfall is the Latch app you have to use to access all the doors in the building is trash. When we arrived, we weren’t able to get into our room. I was sent a temporary code to get in. Upon returning for the evening, we couldn’t get into our room once again, using either the app or the manual code provided earlier, and were forced to get a pricey hotel room next door for the night, while all our belongings were locked in the room. This being the absolute last option, considering we could not get a hold of a single person to help us that evening (not for lack of effort). For the remainder of the trip the door issue continued to be a problem, with the building claiming USER ERROR, until someone came and had to watch me not be able to get into our room. The issue was never resolved and I had to punch in a manual code for door access for the remainder of the stay, which wasn’t a big deal, except for the fact you had to worry every time that you’d be locked out of your room for the night.