I booked this for 2 nights, ended up leaving a night early because of the issues we dealt with.
The good- location was ideal for our event. Sonder communicated, not as timely as they should have, but did communicate and try to resolve the problems we had. The space was large, bed comfortable.
The bad- the app. Don't bother. Before check in I reached out because after downloading the app my reservation never showed up in the app, could never get that resolved and was told it didn't matter despite the instructions.
We paid to check in early because of an event we were attending. When we got there the previous guest was still parked in the unit parking spot. Because of this we couldn't even get into the building or parking garage, causing us to be late to our event. Sonder evidently gave permission for the previous guest to stay parked in our spot AFTER the time I requested to check in (2pm, so not really that early). I had to wait for almost an hour to get a resolution and to get into the building. I did get a refund for the early check in.
The main building access didn't work while we were there, so Sonder decided propping the door open would be good idea- which wasn't safe given the area we were. Additionally, because of this, we had to carry our bags around the entire building to gain entry as no one could help when I called regarding being unable to gain entry. Added to this, when getting back to the building after a concert we had to walk down a fairly dark alley to gain access as the number provided to gain entry after 9pm never responded, leaving us standing outside for far too long.
Ice maker in fridge didn't work, which was something we needed to use for our road trip.
Shower head hardly had any pressure and the tub backed up while showering.
Sonder only seemed to care once it was time to check out, which we ended up leaving a day early and finding somewhere else to stay. I did get a refund of $150, but overall was really disappointed with the time it took to resolve issues, being hung up on by Sonder staff, the unsafe actions taken by propping the door open (we chose this spot because of the security mentioned) and the mistakes made at check in causing us to miss a good portion of our event.
I would not choose to stay in another Sonder run location again.