Location and cleanliness were perfect, however the rest was not so great. Though Charles was very quick to respond to my messages, his urgency to follow through with simple requests (batteries for remote) was not there, which left us disappointed. We also had an issue with the toilet, however it was something we could handle until checkout so I requested that Charles not send anyone over until we left as we were trying to rest. Though he said okay to this he sent two people anyway. Fixtures in the apartment were cheap, and some falling apart. It was made very clear that we were paying for the location