Rick was a great communicator and was available for early check in as requested. However, my flight was 4 hours late and he was still available for my initial arrival and questions. I was there for a conference/training downtown. The place was clean as expected and convenient to downtown (7 min) with unexpected bottled water and plenty of coffee for my use for my weekly stay. I had planned to UBER but got a great rental deal at airport which actually gave me greater flexibility. I would certainly stay again if in Nashville.