Unfortunately after an hour after me and my fiancé touched down from our flight and not having service, Our stay was canceled due to previous guest an hour before our check in time. They said i received an email but with not having service i didn’t receive the email only the message on the Airbnb app. Also i was still receiving txts about how our stay was being cleaned and prepped for our stay. I was even sent txt messages giving instructions to be able to access our room. I ended up not being able to get into the master lock with the key inside which prompted me to call the managing team to see if we can fix the problem which at that time they told me they had canceled. Being 1800 miles from home i was kind of shocked and upset. They did try and send us different places to stay with them and obviously for more money a night. Me and my fiancé declined and just found ourselves a hotel for the weekend. Which was much closer to downtown and had way more amenities. Also they tried telling me i needed to cancel the stay even though they were the ones who canceled seemed kinda fishy and was saying i would only get about half of my money back. I got in touch with Airbnb about this and they quickly fixed the problem and i received my full amount and fees back along with a 10% for another Airbnb. I understand things happen but I will not stay with this management team due to the inconvenience it left my fiancé and I in the beginning of our trip.