Needed to extend a stay by one day and Sonder offered a listing. After booking with confirmation, it was noted this unit was unavailable after reaching out for access instructions. Right around check in time. But not too frey! Another unit was possible!! although a bit more expensive.
Charged for both units, both days and then tried to confuse and some other garbage.
Suppose having it in writing would generally help, but just a Somber experience here.