I booked this apartment back in December for a bachelorette weekend. I was really excited about it because of its close proximity to the Broadway bars, the 6th floor view, and the outdoor pool (which used to be pictured; those pictures have recently been removed). About one week before check-in, I received a rental agreement that said use of the pool is prohibited for non-residents. I sent an email to Elaine letting her know I was disappointed to read this, given that the pool had been one of the main selling points. She responded that this was a recent change to the rules and that, in any case, the pool doesn't open until Memorial Day weekend. Although I understand that Elaine doesn't make these rules and the pool opening date is out of her hands, I said I thought a price adjustment would be appropriate under the circumstances. I was told that we could go in the pool area to take pictures/hang out, but that there would be no price adjustment. We arrived in Nashville on a Saturday and got to the apartment building around 7:30. There were six of us. We took the elevator to the top floor and located the apartment, but there was no lock box on the door. Having no way of getting into the apartment, I called Elaine, who answered right away. I explained that we could not get in, to which she replied, "Oh no, that is not good..." After about 5 minutes, Elaine informed me that she had double-booked the apartment. Another party had checked in a few days before and would be there for the duration of our scheduled stay. We could not stay there. Elaine was extremely apologetic and began looking for other apartments we could stay in. She apparently owns and rents out several apartments in similar apartment buildings around the city. In the mean time, all six of us girls were sitting out in the hallway of the apartment with all of our luggage. After about an hour, we were able to work out a plan: We would stay in one apartment on Main Street in East Nashville for the first night, then check out and move to another apartment on Elliston Place for the 2nd and 3rd nights. Elliston Place is over by Vanderbilt on the other side of the city. Elaine issued us a refund for 2 out of the 3 nights. Initially, she was going to charge us the rate for one night at the Rolling Mill Hills apartment. However, the two other apartments that we were going to actually stay in are less expensive, so I asked that we be charged the lesser rate. At first this request was met with resistance (she put a man on the phone who didn't explain his role or connection to anything but told me we were getting a really good deal as it was and that I could take it or leave it), but I later received a...