Hilary is wonderful at communicating. I will say that we were a little disappointed with the cleanliness of the Airbnb. They obviously host a lot of bachelorette parties and the walls sure showed that. A few issues, some of the girls beds having stains on them, we had issues with the upstairs bathroom being clogged and we ran out of paper towel. However, Hilary was quick to respond and get that resolved. Overall, a nice stay & a nice responsive host.