Positives:
- The home is beautiful and the backyard is the perfect place to hang with a group when it's nice out.
- The location is great. It's relatively secluded in a nice neighborhood but still a very quick ride to downtown Nashville.
Negatives:
- While we appreciate an attentive host, Annette was definitely over-communicating. She texted several times a week in the leadup to our stay and daily while we were there - we received over 40 texts total. You could tell she was checking the cameras during our stay because texts mentioned things we were doing or timely reminders to do things. The neighbors also checked in twice while we were staying there.
- We were charged $375 by the host after we left. $75 of it was justified - we unknowingly used medical grade cleaning wipes that were under the sink to clean up a spill, which did mark up the floor. I don't think you should have cleaning wipes in your home that can damage the floor, but this was on us.
However, we were also charged for a structural issue with the couch ($200) that we did not cause and an additional cleaning fee ($100) despite having paid a $200 cleaning fee upfront. Unfortunately, given we didn't take photos of everything prior to leaving, it was easier to pay than spend time disputing the charges.
Rather than settling this over Airbnb initially, Annette texted and sent videos complaining for hours after we left, including some in aggressive and condescending tones. She also accused us of breaking the freezer and took it back after discovering the shelf was just in backwards.
- Annette texted that she'd be arriving back home before our scheduled checkout time.
Overall:
- Our stay at Annette's was a good one, but her over-communication combined with unfair charges afterwards really spoiled it for us. It was very stressful dealing with Annette before, during and after the trip.