This was my wife and I’s first time using Air Bnb. We heard great things about it. We booked the room months ahead of time. 50% of the fee was taken out right away and the other 50% 2 weeks before our stay. All the instructions to get to our room and into the room was great. We had no issues getting in. The problem was when we got in the room we quickly realized that someone else was already staying in the room. We quickly left and called Patsy to let her know what had happened. She said she would call me back. We waited for like 10 minutes or so and got a call back saying that Air BnB allowed us to be double booked and that the people in there had booked the room before us. We booked a top floor 2 bed 2 bath room because we NEEDED two rooms because we had a guest that was coming with us. The best Patsy could do was allow us to use one of her other rooms in the building, a 2nd floor 1 bed 1 bath. Since it was the day we were staying, we had no choice but to take the room because everything else(were in town for a sporting event) around the area was REALLY expensive at this point. So our guest had to sleep on the couch all weekend and the only compensation we got was the difference of the price between the room we paid for and the room we were forced to take. If we wanted that place we would have paid for that, it’s cheaper, we NEEDED the 2 rooms. We tried to make the best of it and put it behind us and enjoy our trip to Nashville. We were out on Broadway that night and got a phone call from the company we booked the room with and were informed that they had given the check-in information for the room we were currently in to someone else and while we were out someone came into OUR room(like we did with the first room we had). We had to have the combination to the room changed and at this point I was furious and complained back to the company that called me and we were refunded another $200 for our stay. We accepted it and let it die and just decided to never use Air BnB again. Patsy seemed very nice and although I don’t feel being refunded just the difference in rooms was valid compensation, she did send back another $200 after the second issue. I take her at her word that Air Bnb was the whole reason for the issues because their software allowed a double booking, but also the person putting the rooms up for sale should be aware that they are sending room check-in information to two different people for the same room, for the same time.