So for starters, we got here at 4:45pm & saw a text saying it would be closer to 5pm before we could check in. We went on in the room, & it was a wreck. We texted back saying we had just gotten there & asked if we should leave. The reply stated “it looks like our cleaning team is still at the home getting it ready for you all” - except they weren’t there. We asked if we should leave & let them know we had a concert that started at 7:30pm & needed time to get ready. They said they would “keep us in the loop.” At 6:20pm, I texted for an update & got an automated reply stating they were out of the office. A couple minutes later, we got a text saying “I am checking on this for you right now. I will follow up with you in just a moment.” My girlfriend called the number that was in the automated text to see if we could talk with someone because at this point, we were going to be late for the concert & were very irritated with how things were going. They texted her back at 6:40pm saying “I reached out about 15 minutes ago letting you know the home is ready.” I never got a text from them about it being ready. So, we get to the room at 6:45pm. You can tell they picked up but didn’t really clean. My girlfriend took pictures of the room before they cleaned so we could tell the difference. They left a clear plastic bag in the shower, so we know they didn’t clean that. They didn’t clean/wipe off the bathroom counter, it was sticky. There were ants in the bathroom & along the doorway. This morning when we were leaving, my girlfriend found a random bug crawling on the couch. We understand there are issues with companies being short staffed, but for paying close to $300 for this home, it was not worth it at all. No one reached out personally to apologize for the inconvenience. We were late to the concert since the room was ready 2 hours & 45 minutes later than promised. Very unpleased & unhappy with this stay & the lack of communication & customer service skills.