The hosts were very responsive and replied quickly when a minor maintenance issue came up. They left a sweet birthday message for me in the kitchen, which was unexpected and very nice. The space is charmingly decorated. The layout is very nice for a family, especially a family with multiple children or traveling with grandparents. On the 2nd floor, there are 2 bedrooms- one with a double bed and one with 2 twin beds. A staircase from the twin bedroom leads to a loft with a 3rd bedroom, open to below, with a half-bath. There was also a cute little cubby hole for kids in the twin bedroom. There are lots of stairs and knick-knacks, so the space is probably best for school-aged children or older- not great for toddlers. However, the hosts did install outlet covers for us- I'm not sure if they are always there, or if they put them in place because they knew we were traveling with a little one.