I was happy with my experience at the sonder but I had a few issues. When I booked I didn't know I couldn't get a late check out even though I was willing to pay $25. I understand that sometimes you can't accommodate every ones wishes. I understand that but on our second day when we went back to the room our lock pad was not working maybe the batteries were dead because it would not light up. We contacted sonder and they were helpful but it still took an hour to get codes to get in a storage room and get a key out of the lock box so we messed up our plans with our reservations. Then for the rest of our stay we had no choice but stay together because we only had the one key. Sonder did nothing to helps us out or offer any type of compensation. Late checkout would have been nice. Tim Murphy