Upon booking, we were told check-in instructions would be sent 3 days before arrival. No email was received. We requested an email and was told it had already been sent. We had to request an email again and eventually were given instructions through messaging on Air BnB. The check in instructions said no gate code and provided us a door code and said entry would be through lock box. When we arrived at the property, it was an apartment building. The door had a keypad, but we were not given the code. We tried reaching out to the Vacasa and were continuously sent the unit code and were unable enter the property. We were told someone would be reaching out and they never did. We eventually got in by a neighbor. The following day, we had to reach out to Vacasa multiple times for the building code and eventually were provided with it. After finally getting it, place was fine.