We had a wonderful stay at the Loft. Jon was very prompt in responding and provided details of the location and neighborhood of the apartment. Check-in/out was super easy. The bed is on the softer side for those who are used to sleeping on firmer surfaces like I am. The Loft was equipped with everything we needed and the location couldn't have been better (quick walk to restaurants/grocery stores and quiet enough to get away from the hustle and bustle of Broadway).