Two points about this listing:
1.The location is VERY close to downtown, a 5$5-6 uber ride. However it us on the other side of the highway from downtown and felt very unsafe. We had more than one uber driver warn us to be extremely careful and to make sure we didn't leave the house at all unless there was a car outside to pick us up.
2. It is listed as a townhouse for 6 but the sofa bed is extremely uncomfortable ( a thin mattress where you really feel the springs poking through). It is very comfortable for 4.
Overall our visit was pleasant however unfortunately was marred by a very unpleasant incident following our departure. We left our Air bnb before check out and in good condition to continue our roadtrip in Tennessee. New guests arrived prior to our departure which was a bit unusual but it didn't bother us too much.
About 45 minutes into our trip my friend realized she had forgotten her laptop so we turned around to retrieve it. It did require my friend re-entering the property after our check out time, which is not ideal however as the cleaner was there at that time, my friend explained why she had returned so the cleaner who had no issue letting her upstairs, especially as it had not yet been cleaned. My friend is not a good traveler and was very car sick so needed to use the restroom whilst upstairs.... not pleasant for anyone however she cleaned up after herself & did not leave any hint of a mess. She apologized profusely once she came downstairs to the cleaner who was actually very nice to her and gave her some water. What followed were some unnecessary & unpleasant emails from Carol in the hours that followed claiming
1. We needed to come back to retrieve our luggage as other guests were arriving (this was in fact the new guests luggage). We left nothing apart from the unfortunate offending laptop.
2.That my friend had "thrown up all over the bathroom" (a gross & unfair misrepresentation of the truth).
3. That she had tried to "accommodate us" but we abused her privilege... Carol did not have to make any "accommodations" for us as we made no special requests. Its clear from her text that Carol owns/runs a number of properties and perhaps she got mixed up but we did not appreciate the accusatory tone.
Furthermore I tried to call Carol after receiving the emails as I feel in person conversations are generally better than aggressive emails over an incident that got very much blown out of proportion but she didn't answer. Once I returned home. I emailed Carol to address the situation and give her the opportunity to respond now that she had all of the information. However I did not receive a response. I really do not enjoy giving negative reviews however I feel this is honest and fair.
Screenshots to explain attached.