I would like say…that we had plans to go we were packed an ready. Except Southwest Airlines canceled our flight and pushed it back for later that day due to Winter Storm Elliot in December 2022. Then again it got canceled for next day. Then again it got pushed back and then later again that evening which was 2 days later. The whole flight got canceled. This was out of our control. So I would think. It would be a nice gesture to return t our money not just 10% of it. We lost flight money, house money, car rental money. Due to this storm. This was not our fault!!!! I stayed in contact with you repeatedly to let you know. Still I get from you…due to the cancellation policy. We can not refund you the $1789 we paid. We got $413 back which is a slap in the face. So thanks for not being understanding….and making this experience a God Awful one. My children were upset my family was upset. I was upset because our Christmas vacation got canceled!!!!