My complaints are not with the rental unit AT ALL. I was not impressed with the Welcome Mat staff and their willingness to take care of issues. Nothing more than an apology was offered when we had to wait an hour in our cars for the cleaning crew to be done due to a miscommunication on check-in time from your side. We were told maintenance would come out to empty the dumpster (that was completely overflowing with trash from previous guest's) and it was never picked up. We had to gather some of the trash that wildlife had gotten into.
I just wish the Customer Service had been better. It's unfortunate that I'm walking away with this as a bad experience. My Son and Daughter-in-law will have other family members coming down to visit. I'll be sure to let them know to avoid staying anywhere that Welcome Mat manages just because of the headaches we dealt with. Again, not because the house was anyway NOT up to expectations.... it was great! Very unfortunate set of circumstances surrounding our stay.