Perfection. They leave no stone unturned when it comes to communication and the red carpet was put out for arrival. Literally meeting face to face, a short tour of the elevator locations and parking and also testing out the Latch keyless entry. We walked to Broadway everyday. Saved tons of cash not having to Uber or Lyft. Location is VERY safe and close to amazing museums and nightlife. The pictures are 100% accurate. Clean and stylish studio. One issue that no one can control is the paper thin walls. I’m a light sleeper and kept waking up to the giant pacing above. We will be back and am excited to stay here again!