This is the first poor review that I have had to write during my experience using Airbnb. I flew from Alaska to Birmingham on August 23 - 24th. I then drove three hours from Birmingham to Nashville to stay one night at Sean's apartment in order to attend Live on the Green. Needless to say when I arrived at the agreed upon check-in time, and all I wanted was to shower and change at the location I was unable to get inside. I was happy to delay in order for the issue to be resolved and returned an hour an a half later and still was not able to enter. Sean suggested that I attempt to Jimmy the lock with a credit card. Since I was against the start time of Live on the Green (the reason I traveled so far) and still unable to enter I had to change behind my rental vehicle in the street in front of the apartment (still no shower). I returned after the concert and was finally able to enter. When I reached out to Sean to make it right by issuing a partial refund due to me not being able to enter the apartment I did not get a response. For a host that states that he expects nothing less than a "five star experience" I was disappointed that my reasonable request given the circumstances was not heeded. For not fault of mine I was unable to get the full use of this airbnb.