I thought the Mint location, appearance, and overall ease with communication were great. However I did receive messages indicating two different apartments, and upon check-in needed to wait about 20 minutes while the concierge graciously sorted through that, only to be given the code for the lock to the wrong apartment. It was very unsettling to realize this after I entered the apartment and saw an unmade bed with someone's luggage open on it. Thankfully the tenant was not in the room at the time! I returned to the concierge, who was apologetic for the error, and after another 15 minutes, I was able to get to the correct apartment. I will say that has never happened to me, and I did have concerns about someone else having the same experience with my apartment-- luckily the space has an internal lock that prevents such accidental entry. Had this not occurred to me, I would have rated my experience top-notch, but clearly the communication and check-in process could use some improvement.