This was the worst customer experience that I have received. Working in the customer service world, I could never imagine giving such poor service. Communication was completely lacking. Prior to arriving, we had a small issue with our drive down. I messaged the host letting her know, no reply. We ended up making it there in a timely fashion and messaged the host verifying we were all set for our stay, no reply. Upon arrival, we walked in to peeling walls, tables that are falling apart and a mess! It looked as if they found the cheapest items they could find to make this place look presentable. I will say the pictures got me! As I went to settle in, there were dirty dishes in the sink/pop bottles, blood on the toilet seat, towels scattered throughout the bathroom, toothpaste residue on the sink, linens that were clearly slept in and crumbs throughout the entire place. After a 17 hour drive this was probably the most disappointing thing that could have happened. I then called Lisa on her personal phone and was sent to voicemail on one ring. I waited a few minutes and texted her, to no surprise.. she didn’t get back to me. We used my friends phone number and called off of an unrecognized number and she picked up. Excuse after excuse and her deepest apologies. We had explained to Lisa that we have waisted so much time sitting in a dirty place and we just wanted a refund. Lisa agreed to a complete refund. After 3 days, I reached out to Lisa in regards to the refund just to make sure it had been processed. SURPRISE, no reply. Today, 6 days later after reaching out again she said I had to personally go through air bnb and she wasn’t able to do my refund. Shortly after that conversation, I was notified that she had sent me a partial refund and said that’s all she was able to do. Luckily for me, I have proof of her words that she does not stand behind. Lisa has not only given us an awful air bnb experience but but a huge damper on our vacation, leaving us to shuffle around to try to find somewhere to stay.