As my first experience with Air B&B, I was nervous & unsure of how it works. Karen was so informative & helpful before my trip. The apartment looks exactly like the pictures! Super clean & super cute! The neighborhood was pretty cool as well. Lots of things to do. Check in was simple (and she was very accommodating to let me check in early) as was check out. Great location, great apartment, & a great host. What else could I have asked for, as my first experience?!!!! It made my trip so much more less stressful!