The host was very responsive and the apartment is very close to Vanderbilt hospital which is what my family needed. The beds were comfortable and the white noise machine was a nice touch. I do want to point out something that I should have noticed from the pictures but did not— there are steps up into each bedroom from the living area. I’m a bit clumsy, especially before coffee, so I stumbled off the step into the living room a few times. This wasn’t a huge concern but I could see it possibly being a thing for folks with mobility or balance issues.