Team that you message with is not local and cannot assist with onsite needs.
It was advertised that there was a washer and dryer but you needed a key to access the laundry room. One was not left for us and after multiple attempts to get one, I never heard back even though I was told they contacted the “on-site team” to help. This is also the key to enter the gym, pool, and other amenities.
We had to go and use a laundry mat bc we planned on washing clothes and couldn’t.
Location was good with an easy walk to Germantown and Broadway but area felt a little sketchy- would not walk alone at night around there.