When we arrived, we did not have hot water. I started to panic a little and went and found my confirmation email where Chris gave me his personal contact info and told me to not hesitate to call for anything. He answered right away! He was very friendly and helpful. He was able to talk me through where the reset button was located on the tankless water heater and we had hot water within minutes! I was impressed with his professionalism and customer service. The house overall was great and looked exactly as pictured online. We loved that an Uber to downtown was only around $6-$8. It was much cheaper to Uber than it was to park downtown. We would recommend this host to our family and friends.