When we checked in the A/C wasn't working and it was 82 in the house. messaged Justin and said he just found and someone would fix it the next afternoon. He gave me a small credit due the problem but not enough to cover a stay some place else. The A/C did get fixed the next afternoon, and it was a good to great stay afterwards. The neighborhood is a little sketchy near the town homes, but felt safe in the town home. it really is a good location and value for what we needed. The beds are comfortable and the town home is nice. I would stay again.