There are a variety of reasons why we won't be staying here again, or at any other Sonder property for that matter.
1. Within a couple of hours of booking the property, I noticed that the exact same property was listed for $200 less (for the same 5 nights we just booked) on another booking site. I immediately reached out to Sonder and asked them if they would either adjust the booking rate to what was on the other booking site (for their exact same property and dates) or cancel the reservation so I could immediately book this Sonder unit myself through the other site. Sonder informed me that they understood why I would want to do that but they did not have the capability to adjust the rate and I would have to reach out to Airbnb. So, I did contact Airbnb (on the phone) and they told me that what Sonder told me was not true and that Sonder was the only one who could adjust the rate. So, I reached back out to Sonder with this information and they informed me that they would not adjust the rate or cancel so that I could book through the other site for $200 less. So they did get that $200 out of me, but they lost what would have been a returning customer.
2. When we arrived at the property at 1:00 AM (yeah, late flight), the code that Sonder provided to me in their check-in instructions to unlock the door to the unit did not work. There was a loud party going on a few doors down the hall with people streaming in and out of the party while we were stuck outside the door to our unit will all our bags sitting in the hallway. After trying the code that I was provided multiple times, I was able to locate a customer support number for Sonder. I called and was put on hold after navigating through an automated system. Give credit to customer service because after not too long of a hold, a real person answered and after having me again unsuccessfully try the code that Sonder had sent me, luckily they were able to find a backup code which opened the door. Needless to say, this was a stressful check-in process after a long day of traveling.
3. After finally getting inside the unit, as we were putting some of our things away, I noticed a crumpled up pair of underwear (assuming dirty) on top of a cabinet in the bathroom. I just left it there and hopefully the housekeeper actually removed it after we left, but I wouldn't be surprised if it was still there waiting to greet the next guest.
4. The day before checkout, I called Sonder to see if we could get a 1:00 PM checkout time instead of 11:00 AM. The person I spoke with said she would submit the request and that I would receive a text message to my phone on whether my request was granted or not. Well, I heard nothing back that evening and not until 30 minutes before our 11:00 AM checkout time the next day when I did get a text saying we could stay until 12:00, but not 1:00. Since we didn't hear anything until 30 minutes prior to the 11:00 AM checkout time, we assumed the request wasn't granted so we had gone ahead and gotten packed and ready to be out at 11:00.
The unit itself was comfortable, but due to the reasons listed above, I will never again stay at another Sonder property. There are many other options in this area of Nashville. We previously stayed at a comparable property about a block away from this unit and it was more appropriately priced (like the $200 less that Sonder had this unit listed for on the other site) and we will be using them or one of the other many options in this area on all of our future trips.