My family and I were super excited to bring “Nana” for a long awaited trip to Nashville. We researched this property and fell in awe of the location, size and amenities. Upon check in time (30 minutes before 3pm-check in time) I called and texted several times the host listed for the property. No answer or return text/call. Only after we arrived and had to park illegally to get into the facility to hopefully find a person to ask questions-did I finally receive a return call from a very nice person with the host’s office. She explained we needed an app to unlock the units door. I said ok what’s the app’s name-“Latch”-after 45 minutes of a “download “ wait time I finally got the app on my phone. This is important only because I’m a planner and I tried to connect with the host before check in to get all the details. I was told they wouldn’t give these details until after check in time. I snuck into the lobby to try their Wi-Fi-host said they didn’t know the login for our unit-I couldn’t get any service on the streets of Nashville-the 45 Minute download time. Went upstairs had to delete app(Latch) reinstall-15 minutes later I finally have the app can’t log in then the link had now expired. Host explains it’s all personal login info and you should be fine. “But” I’ll send you the code to unlock your door. Meanwhile I had asked for the parking place because I was parked illegally. She explained I can’t have the location or access until I pay $20 fee via Venmo. I immediately paid. She instructed us to park in our unit 3??? No unit 3 to find. I called back and finally found the parking tag with the correct parking number which is not the same as the unit number. Once we got the car moved and walked upstairs with our luggage we ABSOLUTELY loved the unit. Clean, decor nice and lovely pool FILLED with completely DRUNK PEOPLE. To the point I was uncomfortable letting my teenage children swim. Very aggravating since we paint over $600 for this until. Moving forward we were up all night long with drunk people, puke in the public bathroom sink for all units to use, and my Latch key that lets you into everything worked twice the entire weekend we were there. I only recommend this place if you are here to party.