Heating was not working and it was freezing inside the place. Tried to fix the issue ourselves but unable to do so. We eventually decided to get another place because Sarah stated that it would be until the evening that she would bring a space heater. We were only staying for a day and I had an interview the afternoon of the stay and was not worth it having my girlfriend freeze in the place until the evening. We eventually told Sarah to cancel our reservation because of the inconvenience but she didn't do so because she would be penalized by it. We wouldn't get our full refund if we cancelled and it wasn't going anywhere so we had to book a last minute place somewhere else and contact Airbnb to deal with the issue. Instead of just apologizing and cancelling the place because of the inconvenience, she refused to take responsibility. We had to spend the rest of the day (on vacation) talking to Airbnb to get everything settled. It was an extremely stressful and frustrating experience in Nashville. Please think twice before staying here.