The listing description was accurate when listing amenities & from the pictures. However, I felt incredibly mislead when the only mention of the extreme noise we experienced was listed in the last line of the description as "prone to noise from nightlife". Now to us, prone to noise doesn't begin to describe it. The bedrooms faced the street, and it felt like the bars were right in the room with us.
You do not know the exact location of the STR until you book it. Even then, I knew we were off Broadway, and expected some noise. Nothing like what we experienced. That is my issue with the rental. We were there for a conference, and the lack of sleep was disturbing.
Sonder did bring us sound machines to drown out some of the nightlife noise, which did help. So in that way they were responsive to issue. The machines did help.
The list should say something like, "If you are here for the entertainment, this is your place. If you are here for business, another place would be best."