Lee was great at communicating with us. We did not get to meet him, but we were given great directions. Loved the fact the door had key pad, so we didn't need to worry about a key. Just one more thing to think about when traveling. We had an issue with the Netflix connection and he took care of it promptly. He also gave great lists of things to do and places to eat while in Nashville. We enjoyed our stay and would recommend anyone to stay at the Rustic Guest House while in Nashville