This is a difficult review for me to write as there were so many mishaps that weren't necessarily Sonder's fault, but I figured I would outline everything.
1. Sonder isn't able to notify you of whether early check in or late checkout are approved until the day of so hard to plan ahead
2. When we entered the unit it smelled very strongly of cigarette smoke. Not sure if it was the previous tenant. We opened all the windows to air out the unit and turned the bathroom fan on however after several hours still hadn't improved and my partner's allergies were getting very bad. To their credit someone did come by to drop off air fresheners but they only could mask the smell. I honestly don't have much more to say about the unit, everything else seemed to be as advertised.
3. After several hours of back and forth on the Sonder app and texting they eventually were able to move our reservation to another unit in the city somewhat nearby and give us $50 back on the reservation so props to them for this
4. The door malfunctioned as we were trying to grab our stuff to move to the new unit and wouldn't open, took 15-20 minutes of trouble shooting to get it open again
5. I won't comment much about the new unit (very nice) but the wifi was not working in the new unit. It took a day of trouble shooting, them coming to the unit, and multiple Sonder representatives asking over and over whether I tried resetting my phone before they gave up and just let me use the staff network instead like I first suggested
6. Though it is nice to be able to reach a Sonder representative 24/7, there doesn't seem to be a record of prior conversations so they end up repeating the same questions