We arrived at the apartment to a puddle of water on the floor in the kitchen from a ceiling leak and mold on the ceiling. After sending a couple messages advising of the leak/mold and asking for a refund as we did not wish to stay there, the only responses we got were automated messages he has set up. He didn’t actually respond until the next day and did not see it as a problem as I didn’t specifically state in my first message that I had a problem with the mold and acknowledged that he was aware of it from the guest before us. I understand things happen but I was really disappointed at the lack of communication from the host, the fact that he felt the refund request was unreasonable (we left and booked other accommodations) and that I had to get Airbnb involved to secure the refund.