Alex’s place on the inside looked fairly homey. The walls were paper thin, so we heard EVERYONES conversations as well as them walking back and forth across the ceiling in the upstairs unit.
Entry: The gate never worked for us. We had to continue to call in which we were given 5-6 codes to try and neither worked. The neighborhood looked really rough, and I was asked to send a video at night when trying to enter the gate, which was totally not safe. We waited time after time for residents to come and let us in, as well as called Alex before we even got to the gate. Sometimes there was an answer sometimes there was not.
Home: The home was clean to the initial eye. But once it was time to sleep, we noticed there were crumbs covering the mattress on the sofa bed that we had to sweep off with the broom. Also BLOOD STAINS on the Pillows and other stains on the curtains in the bedroom. The second bedroom closest to the bathroom had urine stains on the sheets as well as that bottom mattress pad so make sure to check that as well before laying down. The restrooms had a shower curtain with stains and hair all in the tub, the walls of the shower and on the curtains. The shower was not cleaned at all! We reported all this with pictures and videos and the cleaning lady came to just change the shower curtain.
I thought long and hard about doing a review, because I don’t want to ruin anyone’s business, but this was just totally unacceptable. I asked for a refund and still had not been contacted to this date. Please read this before you decide to stay. There were too many rules, and intricacies to this stay for it to not be in top top shape, ESPECIALLY since there is a virus going on as well. Everything needs to be cleaned and cleaned again when people from all over are staying.