We were looking for a last minute place to stay that night (at 5pm same day) and found this room. It was close enough to the area we needed to be in, and was reasonably priced. Their response time was almost instant. I had a message in the app and a personal phone call (by my request) within an hour to confirm the room was ready for us and we could come and go as we needed since there is a key pad lock on the door. The keyless entry is brilliant! The room was welcoming, roomy and comfy.