This review is not based on my stay, as I unfortunately did not make it to Nashville. It is solely based on my conversations with the hosts prior to my expected arrival. All of my contact was with Melita, as the messages from Travers were automated.
My initial flight was cancelled and I alerted the hosts when I found out I was not going to make it on my expected arrival date. I put in a request to change my dates (extending my trip later in the week), and while the dates were available, my request was immediately denied. Their reason being, “We have a strict schedule cancelation/reschedule policy. The likelyhood of us rebooking 2 hours before checkin is slim.” Their cancellation policy is strict, no refunds after a certain date, but there was no place on their listing that mentioned a strict rescheduling policy. When I mentioned that fact to Melita, she did not reply to my message.
My flight was changed from Sunday to Tuesday, and ultimately I decided to cancel my entire trip because it did not make sense for me to travel with my young daughter for a two day vacation, and then try to find other accommodations elsewhere for later in the week (while still paying for the full stay of this rental). I did not receive a refund for my 4 day stay. They did, however, refund the cleaning fee once they confirmed I did not stay at their home.
I contacted Airbnb to see if they could offer a resolution - possibly a partial refund, and they tried to reach out to the hosts but did not receive a response.