well considering we had no air in our room and all they did was bring us a fan to circulate what a hot-air was already in there. and I refrigerator and I Room did not work a phone calling the front desk they brought is a refrigerator that once again did not work and their solution to having no air in the room because the unit was blowing out hot air they gave us a box fan and expected us to be okay. keep in mind it was 94 degrees outside or do it seemed and according to maintenance it was not working due to the building being concrete and the roof was right above us. I will not be going back the customer service at the front desk was also rude upon telling them the issues