We picked this place because, according to the listing, it was cute and convenient. When I see pictures of a listing and decide to rent that specific place, I expect to walk into the place with the house looking as spectacular as the pictures. Instead, we walked into a house that was so disgustingly dirty and that was extremely disappointing. To start, the guy cleaning the house left right before we walked in. We saw him leave. But yet, none of the toilet brushes were wet which makes us believe he didn’t clean the toilets. The showers had mold, some worse than others. There was dust EVERYWHERE. The shelves in the kitchen were dusty. The shelf in the living room as dusty. The window sills were dirty. The baseboards were dirty. The rugs were dirty. Looked like they hadn’t been shaken or vacuumed in a good long while. The couch cover was a mess, not neatly covering the couch. The beds didn’t look freshly made. The sheets on one bed were all wrinkled and looked like someone slept in them. The sheets on another bed had leaf crumbles or something similar at the foot of the sheets. The towels were not folded neatly. They looked like they were thrown in a quick “fold” and thrown on the bed. There was a used bandaid in the bathroom on the main floor and the bandaid trash was sitting on the nightstand in the main floor bedroom. There were used makeup wipes in a basket in an upstairs bathroom. One of the women had a HORRIBLE asthma attack because of the dust that fell off the tv in her room. The floor was so dirty that our babies’ legs and feet were turning black as well as the bottoms of our brand new slippers we got when we got there. It’s unacceptable that we have to pay a $300 cleaning fee (which by the way, also “conveniently” includes a damage waiver which I shouldn’t have to pay if there’s no damage??) for us to walk in to a disgusting house. This house is new and shouldn’t be that dirty but that just makes me think it’s never been cleaned.
Not only did we have to deal with that but we also had to deal with our vehicle being booted because we parked somewhere that we didn’t know we couldn’t park. We had a large vehicle that could barely make it into the garage without scraping. We didn’t want to risk damaging the vehicle or the garage so we parked right up against the door on the outside. We walk out to leave one day, only to walk out to our car booted and couldn’t go anywhere. The only way to get it removed was to pay the fine. The company doesn’t answer the phone. There are no signs anywhere saying you can’t park in certain areas. The only parking available is in the garage or paid parking in a small lot that you can’t even sit in overnight. Things like that need to be a little more clearly stated in the listing. Before booking with Stay Local Nashville, look up their google reviews.
Also, in order to get a refund of any type for our horrible experience, we were going to have to sign a NDA which is ridiculous and not right. We passed on the refund to share about our experience in hopes that someone else won’t have to go through all this. This is a major health hazard.