Traveler from AZ here. I stayed at Sonders for two weeks. We had some very weather and spent a bit of time in the stairwell. I lost my wallet somewhere during craziness of alarms. I reached out to Sonders and they were quick and eager to help me locate it. Within 15min they contacted management, located my wallet, and had it delivered to my place. Very responsive and efficient. The apartment was stylish and cozy. It was the perfect location. Close to my job and lots of places to eat at. Would absolutely stay again!!