Communication was great before we arrived. Once there, we tried for over an hour to reach the host. We had actually tried to contact them 4 hours before we checked in but we were given the wrong number. Thw tv would not work and after many attempts to plug and unplug both the tv and tv service box, we began trying to contact host via phone, text and email. Long story short, after over an hour of attempts, I emailed and said we were leaving. Guess what? Got a pretty fast response to that but we were already feeling uncomfortable with the way the host's wife responded. "Ummm you're leaving because of the tv?" Well, I thought that was pretty rude considering that we'd been trying to contact them for so long and yes, we needed the tv at 7 pm. We we're finally told they would have someone come over and take a look at it though we were never given a time till well after I told them we were leaving. When the "house manager" showed up, we were already packing our truck as it was approx 6:40 and we needed time to get to another place. Then the house manager told the hosts that we were rude to her which was completely untrue. Straightforward about why we were leaving but not rude. Come to find out, the hosts were in Mexico! No wonder we had trouble getting in touch. I've never had an issue contacting hosts and have only had great experiences until now.