My boyfriend and I both met Stephanie upon our arrival and she was extremely nice and welcoming. We were pleased with the room and it fit the online description exactly. It's 15 minutes by car from everywhere in Nashville (we went to major tourist attractions and off the beaten path places). The location is peaceful, nice and quiet. The balcony is great and a wonderful place to relax with a breeze or morning coffee. The ac is very good especially during the hot summer. Everything was better than expected and we loved Nashville.