We were planning a spur of the moment trip to Nashville and made a reservation with Amanda the night before we were traveling. A very unexpected snow storm happened and we could not make it down our driveway. Although I️ understand her cancellation policy is strict, I️ was surprised when she refused any kind of refund considering our circumstances and that we had only made the reservation 15 hours before. We are Airbnb hosts as well and also have a strict cancellation policy but are very willing to work with people under certain circumstances. People use Airbnb partly for the more comfortable “human” component it offers. Amanda’s communication style felt like I️ may have well been dealing with a chain hotel.
Her lack of consideration to unforeseen circumstances was in very poor taste.