This was my first air bnb experience and I was greatly disappointed. The rental is in a sketchy area, neighbors were drying their clothes on the bushes. Hard to find with uber. Did not feel safe, not 5 minutes from downtown like ad suggests. I paid a 25 dollar fee to have place cleaned early so we could check in early and there were bugs underneath the bed and stains on the comforter and pillow. We ended up leaving and booking a hotel. Host offered to clean place but at that point we were so turned off by the conditions. Air bnb tried to reach host to mediate resolution and they never got back to them. I never got any money back from host even with documented pictures.