We ordered a handicap room since my sister has crippling rheumatoid arthritis. We get there they offer us 2 rooms that she would have to climb steps for than as a last resort offered us a small room with a elevator to get to the 4th floor which we took. All the pictures show every room having a balcony and a jet tub but nope that's only deluxe rooms only. When I wrote the seller asking if he could make sure we got handicap accessible room he wrote back saying let them know when we arrived. So we thought we were getting one room and totally was disappointed.