Kyle is extremely responsive, very good at providing quick responses and even let us check our luggage early before check in, which was nice. He also provided great local recommendations to make our trip a good time. The bed was so comfortable and all of the amenities were great, we loved the location. There is a downside and why I could not give 5 stars... the neighbors upstairs were extremely noisy, banging and stomping and yelling at 3:30am after coming back from the bars. I realize this may be outside of the owners control, but if you are a light sleeper or sleep is very important to you then please be aware of this.