Unfortunately this was the worst Airbnb I have stayed at. The home was extremely dirty and run down. The photos are great and my friends and I were very excited to stay there! Decently close enough to Broadway and it just looked so cute! However, the neighborhood did not feel safe and the cleanliness was unbelievably gross. There were dirty dishes left in the over, so many scuffs on the walls, chipped interior paint, ants in almost every room, a random steak knife just sitting in the window seal, stains on the walls above the bed frames, the upstairs rooftop was trashed with the pillows thrown everywhere, so many stains on almost all of the furniture, the beds were thrown together and poorly made, and there were stains on the sheets. I’m sure I’m even forgetting other things or did not notice them! We all just felt so gross staying the weekend but didn’t say anything to each other at first not to ruin the weekend festivities! Trying to be optimistic. But we all left saying it was ultimately “a painted pig”.
When I reached out to the company to let them know how disappointed we were with our stay they apologized and were prompt to respond. However they said the only thing they could do was refund the $200 cleaning fee. When I mentioned I felt that was not appropriate based on the sever level of uncleanliness, they asked what I thought was appropriate. When I mentioned a more partial refund on our stay they said they thought the cleaning fee was appropriate enough.
I am so disappointed in the stay, but mostly disappointed with the way the company remedied the situation.
I don’t ever write reviews, but felt this was necessary!! I would definitely book elsewhere to enjoy your stay! Unless they repair and deep clean the entire inside!