The location and the place is exactly what they say and it is a wonderful to stay. However (capital letters) if there is something wrong, that is where you do not want to be. We stayed over the Christmas week and there was a hard freeze in the area. This weather came with power outages. First mayor problem, we came back to the property to not being able to get in. The door code would not work because the door is not functional without power. The outside weather is 8F not considering the windchill factor. I call them, the call goes to a call center that does not know what is happening in Nashville and tells me to relax that they will reach out to their team. Because a pipe had broken in the other unit we find a person that provides assistance and a fob to open the door. We get in. After 2 hours pass by and no power still, I reach out to them to ask them what is the plan. They say it's city wide, while I can see down the block that the other houses have power. No response.