I never write reviews but am going out of my way to write one for our stay here. I had informed the host I would be checking in late at night due to a late night flight. The flight got delayed so my check in time became even later. To be fair, Zandra asked me multiple times if she had given me the door code, wanting to make sure I could get in since I was checking in so late at night. I responded “yes”. Turns out, she had given me a key code to the lobby, but not to the door of the actual apartment- I did not know I should have gotten 2 different codes, so I assumed she had sent me the apartment door code.
I arrived at 1:30am to discover I had not been given the door code to the apartment. She did not answer any texts, messages via Airbnb, or calls to the cell phone # she provided. However, that was understandable, it was late at night.
I got on the phone with Airbnb customer service who told me to get a hotel for the night and that Airbnb would reimburse me for the hotel, as well as cancel the first night’s stay at the Airbnb since I couldn’t get in. Sounded fine to me.
The following morning Zandra apologetically responded with the door code. I then asked if we could check in to the Airbnb early. We had an event to get ready for and be at at the time of check in, and the hotel had an early check out time. She said it would be $25/hr of early check in. I was surprised she would still charge me the fee, given the circumstances. We went back and forth a few messages and she finally waived the early check in fee.
The apartment itself was great. I loved that the lobby was a key code entry and there was security there since I arrived so late at night, and by myself. It was nice to have a balcony. It is right outside/above a golf cart rental or repair kind of shop, but still nice to have a balcony. Was smaller than we expected from the pictures, still a nice size. There is an incomplete wall between the bedroom and living area, it stops a few feet from the ceiling. It needs to be dusted, especially since it’s the wall where the head of the bed is. Dust was hanging over the edge.
Our stay at the apartment ended up being fine. However I am now being told by Airbnb that they will only cover 30% of the hotel that they told me to book for the first night. They did not mention that when they told me that they would reimburse me for it. I didn’t pick a pricey hotel, I just picked the closest one because I had to Uber there. I’m slightly annoyed at the whole situation.
Takeaways- make sure to get 2 different key codes for this rental. And remember, if Airbnb tells you to book a hotel if you can’t get into your rental, they’ll only reimburse 30% of it.