overall the air bnb was very nice and we had an amazing time! however, check in was very complicated. it noted that check in was at 4 pm, we got the code for the building and the garage. directions for the garage were a little complicated but we figured it out. however, when we got to the room we realized that it wasn’t the same code for the building, garage, pool, etc. we didn’t receive the email with the code for the door until 5:11 pm……. so I messaged the host and she didn’t know it either. I ended up having to call the customer service number provided and they were able to provide it. however, after hauling our stuff up, sweating and standing in a hot hall way, it wasn’t ideal to try to get through to a customer service rep. it should’ve been provided with all the other information. everything else was great besides the check in difficulties.