The check in portion took a lot longer than anywhere that I have stayed before. I did not like sending pictures of my ID or card. Going into an office and having them scanned is a lot different. Finding where to go in and getting to our room was also a hassle. Once we finally found it, it wasn’t bad because we were able to find a parking spot and Entrance that was very accessible.
We got into our room and immediately wanted to shower and get ready to go out. I dropped a piece of ice on the ground and left it to get into the shower. When I got out, there was a HUGE ROACH drinking the water off the floor. It was the size of my smart watch face… I took a picture. I was able to call and get another room. They told us to take our time moving our stuff to the other room. We had plans so we decided to do it when we got back to the room that night. Upon arriving back, our access number on my phone had been deactivated. We spent about 40 minutes trying to find ANYONE that could let us in our room. THERE SHOULD BE SOMEONE ON SITE BUT THERE ISNT! I had called the number for the Locale about 20 times and no one answered or returned my call. We were locked out without access to any of our stuff. So we finally decided to give up trying to reach anyone and went to the room we did have access too, only to find DEAD ROACHES UNDER THE BED and a twix wrapper… we had no other choice but to sleep there.
The next morning however we did receive a text and phone call from Locale customer service. She told us that the phone system had been down all night and that is why no one answered us. She was very accommodating and had someone come and clean our room of the bugs immediately. They comp’ed our room for that night which they should have done. The lady that I spoke to was truly amazing. She was extremely apologetic and eager to help in anyway she could. Actually I spoke to three people total I believe and their customer service was excellent. Even tho our stay was a disaster, they were awesome.