The communication was awesome. UrbanNashville contacted us frequently to just "check-in" and see if we needed anything. The place is conveniently located for walking-wear comfortable shoes !!! There are some busy streets and overpasses you have to take to get to Broadway and the Gulch but there are crosswalks everywhere. Uber rides are short and sometimes a necessity after walking all day. The room was more than spacious for 2 and could comfortably fit 4. The beds and pillows were SO COMFORTABLE !!!! The area was quiet at night and safe. Highly recommended !!!