If I could give 10 stars for communication I would! The beds were so comfortable. You can’t beat the location. So easy to walk to downtown. The house was fantastic - coffee pods were a lifesaver on the first morning before we instacarted groceries. If you arrive early, there is a baggage check in the lobby. Drop your bags and head to Broadway for a few hours.
As some other reviewers have noted, the LATCH system is a little tricky the first time. That is a building thing - not the house. That seems to be confusing for everyone in the building. Jennifer called me and walked me thru it and the onsite concierge people were so helpful.