In looking at the pictures on Brad’s listing, we were so looking forward to staying there. It looked ideal. As we were driving to the unit we noted the seedy looking surroundings & quickly decided that we would not be walking to the downtown area but to rather take an Uber.
Upon entering the unit we saw that the threshold had broken away from the door frame. Upon further investigation we saw that this was something that had needed repair for quite a long time. As we further inspected the door frame we saw that the hardware for the lock had been installed on a broken frame piece making one wonder for the safety and security of the unit. There was not an additional security door. It almost appeared that someone had busted down the door.
At this point my husband & I began to be very concerned. Upon further investigation of this unit we began to notice several things that were not to our liking and the bed was not the one as shown in the listing. The most important issues were of course the threshold & doorframe concerns but also the broken down couch cushions, bedside lamp with a broken switch where you had to unplug to turn off, a toilet that ran continuously, a broken alarm clock, a wrought iron dining room chair that was pulling away from the main frame making it unsafe to use, no overhead light making it very dark, especially in the bathroom sink area.
After looking at all of this we decided that this place was not acceptable and that we would be moving to the Hyatt!!
This was a very special vacation for us as we had come all the way from California to enjoy Nashville . Brad’s place was not going to work.
I contacted the Airbnb folks & told them of our concerns & that we would be moving out pronto. They handled the communication with Brad. But however they worked out their numbers, we were still charged $316 for the one night & only refunded $420 for three nights. They still charged us for the $90 cleaning fee even though we had only been there less than 24 hours.
Nevertheless we were very happy to be out of that place & off to the Hyatt.
I hope in the future that Brad will take it upon himself to make sure that his unit is a place of high quality where people want to stay & hopefully return.