This review has nothing to do with the actual place, because we never saw it. I was scheduled to stay here on 12/23, the day of the 100-year winter storm that paralyzed the country and canceled thousands of flights. I went through the only channel available to cancel the reservation (online - can't actually talk to anyone any more). Sentral SoBro said I had to work through airbnb, and airbnb said they had to hear from Sentral SoBro, so nothing ever got done, and the "case was closed". So I'm out $400 because neither side really helped to address the matter. As a multi-year, high-volume airbnb user this was extremely disappointing and eye-opening. Evidently the only way to prevent this will be to buy the "travel protection" and factor that into the cost of the reservation when comparing costs to other venues, sites, etc., even though it looks like this should have been covered without it due to the extreme weather circumstance.