We had a minor issue the night we arrived when we realized the couch had a terrible Oder and was damp. Toni did respond quickly and offered to come over and deep clean the couch with a machine she had. She did, but unfortunately in our opinion it didn’t fix the problem. Hopefully this gets resolved for future guests.
Overall I think the place is really cute and conveniently located to a lot of awesome things in east Nashville. Very walkable. We didn’t want to make a huge deal over the couch because we knew it wasn’t their fault and they did their best to clean it. One thing that made us feel uneasy was check out.
Check out was 11am and at approximately 11:02 Toni was attempting to enter the unit. I received a text at 11:05 saying “Have you guys left? Check out is 11am and the top lock is locked” to which I responded “we are about to head out”. We were running about 10 mins behind schedule and just had to collect a few things and wanted to clean up some dishes. Toni showed back up. At 11:10 and walked right into the apartment and stood over us as we zipped our suitcases. I understand check out was 11am, however I do think a 15 minute grace period is reasonable. Either way, I don’t think it’s appropriate to do what she did. We felt so stressed and anxious the rest of the day.
If you stay here, just make sure you check-out early to avoid an extremely uncomfortable experience.