Sum up: ants / water leaks / broken furniture / bad communication
Our stay was fine in terms of the basics, and some things were nice. Having two dishwashers worked out great, the balcony and communal courtyard were enjoyable. Other things were mediocre. Bedrooms were very imbalanced in size, with 3 of them just big enough for a queen bed and a dresser, and the 4th a suite with more space than necessary. Glass shower walls without doors meant you got cold taking your shower. Then other things were unpleasant. There were ants swarming to a spill in the living room when we arrived. The wifi info written on a card in the unit was incorrect.
But some aspects of this stay were just unacceptable. They use a lot of cheap furniture, including dining chairs made mostly of woven plastic, one of which broke while an adult was just sitting still in it. That person fell and hit her arm on the glass table, leaving it bruised and sore. Then we got a leak through the kitchen ceiling from the bathroom above it. We were catching waters in bowls and on towels in three areas of the kitchen. The hosts did not respond through the Airbnb app for several hours, so I called their number and sat on a long hold, after which they told me to text them in the future. That meant all our communication was outside of Airbnb, so I kept pasting screenshots back into Airbnb messaging to track what was transpiring. They didn't follow up as agreed related to that leak – did not bring the replacement kitchen towels that they offered, did not give the heads-up call they promised before a worker arrived, worker did not show up with a mask on like they promised he would. We had to ask him to go back to his vehicle and get one. Ultimately I requested and received an almost 50% refund. It was a very messy, distracting, and dissatisfying experience.