Michael was great and very responsive when we needed to communicate with him. Building 10 at the resort does not have an elevator, so I would suggest a different building if you're going to be on an upper floor. The cleaning service cannot get their carts up onto the higher floors and it appeared they just carried a bucket, squirt bottle and towels. The unit we stayed in was a bit outdated, but worked out fine for our family of 4. The location worked out well for the various excursions we had scheduled and was really close to the freeway. I would stay at this resort again, but in an updated unit.