Luis was very quick to respond to any questions, but we did have several issues with our stay. The fact that we not allowed to use the closet and there we no room in the freezer and limited room in the fridge was very disappointing and we were told we would be able to check out at 4 and the time was changed which ruined the rest of our day and we had to change plans and head the the airport early. The vents, light fixtures and refrigerator were covered in a thick layer of dust. The view of a dirt parking lot was not shown in the pictures and the bed was not what I would describe as a queen it was a mattress on a slab of wood. It took about 1.5 hours to figure out how to lock the door there were no instructions and we even tried to google the latch app and it wasn’t helpful and the app crashed multiple times and it is powered by your phone so if your phone dies you are out of luck getting into the building, on the elevator or into your room. I would definitely stay in a hotel the next time I travel to Nashville.