Our arrival went very smoothly. Sean had emailed me the code into the apartment and we got in without a hitch. The room was clean but chilly. We fixed that immediately with the efficient wall unit. The location was great, minutes from the main sites in a quiet neighborhood that felt very safe. Now, having said that, we couldn't figure out how to work the TV. We were on vacation, I know, and having a TV wasn't at the top of our priority list, but having one in the room that we couldn't work was a tad frustrating. I emailed Sean asking for pointers on figuring it out but he did not email me back. That made me wonder what would have happened if we'd had a bigger problem-would he have responded? I don't know. When we went to open the refrigerator, we found expired food items and drinks inside. He charges a cleaning fee so why were there items left in the fridge? Those two issues - the lack of response to an email and the expired food - are what keep this review low. Had those not happened, this would be a 5 star review.