so the code to the elevator stopped working after midnight the night **before** my 11am checkout. so 11 hours early.
I was locked out for 1.5 hours. the concierge didn't get back to me for about an hour, but 24/7 concierge support is advertised.
the elevator could have been user error, a random glitch, or a security thing (like maybe punching in the wrong code too many times) but I didn't have any issues getting in any other night. but getting locked out and not being able to get a hold of anyone was not fun.
aside from that, the place would have been 5 stars! very clean. neighborhood was GREAT. free parking is amazing.