The communication was top notch. They responded quickly & helpful with any questions. Unfortunately, this was the worst Airbnb I’ve stayed at. My group & I got little to no sleep both nights because of the men that occupied the upstairs. Each night the tenants above us were up all hours of the night, as late as 5am. I can understand that we all go out and have a good time and we are getting home later, but this was all night. We would arrive at the AirBnb around 1-1:30 am, understandable being loud later into the evening but when you are awoken at 3:30 and they continue until 5am it’s excessive. Even after being told to settle down they never did. The second night they were smoking outside of the window connected to my room at 2am, all you could hear was them talking-slamming doors. I want everyone to BEWARE there is NOTHING between these levels-you can hear EVERYTHING. Also-the house was only base cleaned. Deep cleans don’t seem to occur often as seen in the conditions of some of the floors and base boards. The sink doesn’t drain in the master bathroom. The second shower didn’t drain well at all. The faucet is broken in the kitchen. & the ice machine didn’t work. The renter says he addressed the problem but it continued both nights. Not the renters fault but definitely a huge down fall is that you are sharing the home with others & you never know how they will act. All in all, super disappointed especially considering we paid $1250 for 2 nights & no sleep.