Haley is a very communicative host and was quick to respond on most of our issues. The unit and building are very nice and the pool is very enjoyable. The beds were also very comfortable.
Unfortunately there was a termite infestation and they swarmed the unit on our third night there. We could not get a hold of Haley (it was about 11pm when we discovered the bugs) so we had to deal with it ourselves as best we could and spend the night there.
Haley was apologetic the next morning and explained that the building had been sprayed for termites the week prior. When we asked for alternate accommodations (we had killed most of the termites the night before but they were steadily moving back into the unit by the morning) she provided them at her expense in the same building, which we appreciated. The new unit was smaller and only had 1 bed because this was the unit Haley said she could get the fastest.
Haley did not immediately suggest a refund, but when we asked for one she offered one night and the cleaning fee. We asked for two nights and the cleaning fee, given one night of our trip was lost to addressing the termites and one night was spent in a unit smaller than the one we paid for, plus the stress of the situation, the loss of sleep, and the time lost having to pack and move our things. Haley then offered 1.5 nights and the cleaning fee which we accepted because we did not feel we wanted to spend anymore time on the situation. Ultimately it was not Haley’s fault that the termites decided to swarm when they did, but the experience was unpleasant and it added to the stress that we felt like we had to push back a bit for fair compensation.