Check-in process was easy with detailed instructions and they let us check-in 90 minutes early which was nice. I had to bring it up a few times. Mostly just canned responses to my questions. Wasn't clear they actually read my question.
It was located pretty close to Broadway bars, $10 uber rides. Uber drivers mentioned that it was located in the projects and to lock the doors due to recent break-ins. We locked the doors and felt safe inside with 7 guys but walking around that area is not advised. Found out the weekend after we left, there was a mass shooting down the street from this property at an apartment.
The decor inside the unit is nice and modern looking. It's a relatively new complex. Water pressure was good and everything worked fine during our stay. That being said, they don't upkeep it well. Walls have scuff marks and the floors look dirty. A door to one of the bedrooms was kicked in previously by other renters I assume and they just put something on the door to lock it rather than fixing it so the door could close normally. I brought it up to Andrew but he disregarded it. His communication over the weekend was a lot of canned statements.
Andrew contacted me a day after to collect an additional $100 cleaning fee saying they were charged a biohazard fee for vomit cleanup. Nobody vomited but unfortunately it had rained in Nashville the day before our checkout and we had mud on our shoes. This was explained and Andrew said he'll put in a claim if we refuse to pay. I didn't want trouble so I just paid the fee. This is a property management company and I feel they should get a cleaning crew that would notice the difference between mud and vomit. While discussing the additional cost he mentioned that he didn't charge me for the late check-out. We walked the last trashbag out of the apartment at 11:05 and left the house clean as instructed.
Ultimately, I wouldn't stay at one of their properties again given the cleaning crew this company hires. I feel that charging additional fees are probably regular practice for them.