I had a frustrating experience with Playlist Properties and, judging by their Facebook reviews, so did other guests. Although I reserved and paid for two side-by-side units eight months in advance, I found out two days before check-in that Playlist Properties had no record of one of the reservations.
Their staff blamed me, blamed Airbnb, and failed to accept responsibility. Amy Walters, the owner, would not respond to my or Airbnb's phone calls. In the end, she finally admitted her mistake. Unfortunately, the only solution was for our entire party of twenty-two people to bunk in one house designed for twelve people until our original property became available.