The main elevator was broken while we stayed. Normally that would be fine but I was staying with my mother who is no longer able to do stairs as well because she has had some knee surgeries. The parking is located under the building so the only way to get up is stairs from the parking deck. There was a loading dock entrance with a service elevator but it was still only accessible by a staircase which was icy as it is located outside. We had to drop my mom off at the loading dock and help her up the stairs and then park the car and climb 6 flights to our room. As long as the elevators are working though it was very nice and in a great location