When we first arrived we were unable to get into our air bnb due to incomplete checkin information. It was night and we were unable to get through to the host after texting emailing and calling. We ended up having to stay in a hotel that night due to the lack of response. Although the first night of our stay was rocky, Andrew was very accommodating the next morning when we were able to finally get through to him. He reimbursed us for our hotel and Ubers to get there and back. The actual apartment was very neat and clean but overall the response time of the host was really not acceptable the night of our checkin.