Absolutely brilliant stay. Communication was difficult, however once I got through to someone, the issue was resolved swiftly. Only spent one night in the freezing cold!
Other than that, it was a great base and a comfortable place to stay. I reduced a star for value as, we didn’t use the apartment to its full potential and wasn’t happy about having to chase people as we had no heating (the boiler unit had fallen off the wall!)- but when they did come to sort it, we were moved immediately and had no problems again.