The house itself is decorated very well and the decor comes together well! The check-in process was very easy; everything is sent via the Airbnb app the Sunday before your trip and the instructions are very simple and laid out well.
We were coming to town for a long weekend (Thursday-Sunday) and had rented the house as it’s EXTREMELY spacious and wasn’t too far from where we intended to be for shopping, etc. When we got to the house, we discovered that it was not necessarily what would be classified as a safe part of town and the area didn’t feel safe (my perception). There were two windows that had no lock whatsoever; one that had a broomstick wedged in it to prevent it from being opened and one at the side of the kitchen that easily opened with one hand. We reached out both to the owners and to Airbnb itself regarding the issue because it didn’t feel safe and made my guest and I both uncomfortable. Airbnb was not able to assist and the owners were unwilling to come remedy the situation until night two of our stay.
The owners stated that they hadn’t had any issues in the 8 years of owning the home, but, when you don’t feel safe, you don’t feel safe. We had asked for a refund since we ended up having to move to a hotel and again, Airbnb was able to do nothing even though it (in our perception) was a safety issue and the owners offered us a $22 refund. We didn’t end up staying at the house at ALL since we had to move the first night anyway. The owners have probably remedied the situation at this point as it’s a few days past when we were to “check-in”, but being unwilling to offer a remedy upon arrival didn’t make for a positive experience.