We booked this place because of the baggage drop off amenity in the listing. We had a very early arrival flight and a late departure flight, the baggage drop off was exactly what we needed. We arrived at the location in the morning and tried to get in and use the baggage drop, the door was locked. When I spoke to customer service after being on hold for awhile, she refused to give me a code to access the building for the baggage drop. She stated we only get the code once we have access to the apartment at check in time. Why would anyone need to access the baggage drop off if they have access to their room? A cleaning lady let us in to drop off our bags. This “baggage drop off” was a janitor closet full of paint cans and random boxes. Nothing secured or dedicated space. We had to pay more money to an outside service for baggage drop off on our departing day. I feel like this was false advertising. Overall the apartment was clean and the location was a manageable walk to broadway, but we booked it based off of the amenities that ended up not being accurate