People that have given negative reviews need to understand that if they are looking for a hotel, they need to use Hotels.com and not Air BnB. is their some clutter on the outside? Yes. Is the shower small? Yes.
My house has some clutter and shower is small but it is also the place I love and use to happily host friends and family. Point is, these people are allowing you into their home! This is the place that they live and allow you to stay at. You chose Air BnB because you wanted something different than a hotel would offer, (cheaper price, privacy, different experience, etc), and Nicole is an awesome host! Great communication, snacks provided, and very accommodating! Anyone that isn't happy with that, isn't fit for Air BnB.