Charles was always quick to respond and helpful. If you're looking for a place in a great location and at a great price point, this is a wonderful spot. If you're looking to spend a lot of time in the house, be aware that it's pretty bare bones with minimal furniture, and lacking in some basic conveniences (no racks in the bathroom to hang towels, etc). It wasn't a big deal for us as we were out and about for most of the trip but it's worth noting that the house is limited in some basics. Also the listing advertises 2 bedrooms with queen beds but they seemed more like full beds which may have influenced where we booked if we'd known. If we had fewer people, we'd certainly stay again as it suited our needs and the location/neighborhood were awesome and Charles was helpful and kind enough to accommodate and earlier check-in. Overall a good stay!