The location of our Airbnb was perfect for our needs. Plus we found the condo spacious and airy. The check-in and check-out process went seamlessly.
However, some issues did arise over basic maintenance and cleanliness. We ended up vacuuming, washing bedding and notifying StayLocal that an air filter needed to be changed ASAP.
StayLocal did respond to my texts but there didn't seem to be any sense of urgency about dealing with our concerns. In light of the cleaning we did ourselves, I asked for a discount or refund on our cleaning fee but was told we should have notified them of our concerns on check-in. If we'd done that, I was told they'd have sent someone over to clean.
Our son, who has moderate allergies, was extremely uncomfortable so we went ahead and got the job done ourselves. I'm not sure how many texts and how long it would have taken to get someone over.
I'd recommend to management that they step up their customer service and implement a quality control program for cleaning.