I really expected better. The apartment was not clean. There were random hairs in both beds and on many of the towels. There were dust bunnies in the closets and corners. The shower has black mold or build up on it. The toilet had a brown smear on the side, feces I assume. The shades left dust on my fingers when I touched them. The bathroom fan was caked with dust. The carpets were filthy and stained and had long hairs stuck all over them. In short, the apartment is in need of a deep clean.
Also, there is no silverware which we discovered as we were sitting down to eat our dinner one night, so that wasn't cool.
During our stay, I did not contact Amanda. I cleaned up a bit and mostly just stayed out of the apartment. I know that I could have contacted her while we were there, but with only a couple of days of vacation, the last thing I wanted to deal with was coordinating with housekeeping or having to message back and forth with the host.
I emailed Amanda when I got home and sent pictures of the dirt, dust, and stains. She replied immediately and said that she would address it with housekeeping. She also said that the utensils were in the top drawer in the kitchen and that sometimes people miss them. I can assure you that the only utensils in the top drawer were a large knife and some cooking utensils, no silverware.
I requested a refund of the cleaning fee. She said that she would speak to her team and get back to me. After almost 2 weeks, I asked her again, but now she won't respond.
Originally, I wasn't going to write a review because I thought she would do the right thing, but since I'm being ignored now, I wanted to leave this honest and accurate review so that the same thing doesn't happen to someone else.