The check in is 4pm and check out is 10am. There is no where to store your luggage in the meantime before check in. You would think that during those hours before checkin that everything would be ready to go since the owner has you check out so early. That wasn’t the case. We just checked out today. When my group of 7 checked in, we had no air conditioning on one floor for 6 hours. We were not compensated for this inconvenience. We had no iron but was told by text by the owner that there was one onsite. After we insisted it wasn’t, they sent a guy over to give us a iron. The master bedroom main light never came on. So I’m confused what was done between 10am and 4 pm before we checked in. The property is nice and good location and that’s about it. Don’t except great customer service from the owner at all.