Our stay at the Burnham was not as easy as it should have been . The only issue that was the responsibility of our host was that we were not expecting to have to sleep on an air mattress and the description of the unit did not state this and showed a different appearance that would suggest otherwise . Other issues such as the Latch access system and elevator access that didn't work are building maintenance issues . Access to main entrance never worked the time we were there . couldn't get on or off elevator many times . A lot of times nowadays there is no follow up and nothing gets taken care of issues like this , I will be asking before i revisit .