Safety and cleanliness, as well as bizarre check-in instructions made this stay a complete NIGHTMARE! Not to mention, the out-of-pocket money for being STRANDED! First, you're asked to not come early & await in your vehicle as you "might make the cleaners uncomfortable"....well there were 0 cleaners upon arrival, to add this property has an interesting private fence that no one could see you from anyway nor any windows in view of the parking area... Our check in was for 4 (very late check in) & our concert was at 5. We reached out to see if we could possibly check in sooner do to the timing of everything. An "inspector" person came around 3:40, carrying what looked like an ammonia/bleach bottle, still not sure what that was for. She came out after 5 min of being in place to say we could go in. We rushed to get ready & during that time, the door lock kept locking/unlocking on it's own. *So note, they have access to lock/unlock your door on you at anytime* Fast forward, around 9 in the evening while still at the concert, I checked my phone to make sure I had received the "door code" I was told I'd get at 4 or after. Well...sure as heck, I didn't. I messaged the person in contact with me earlier that day & about 20 min later they text a code. Well us ladies ventured to downtown Broadway after the show & THANK GOODNESS we stayed responsible..... Our Uber dropped us off shortly after 2am..*NOTE* there is no clear cut way to have an Uber pick you up in the creepy alley that is the only option to get to this property. The uber resorts to the front of the home around the block AND the bizarre instructions are strict about not bothering that home that the rental sits on. Like whatever you do, do not park-walk on the grass-knock on the door- ANYTHING. So here we are at 2 am, excited to go to bed and fulfil our next day of our mini-vacation…OUR DOOR CODE DOESN’T WORK! We tried everything, and EVERY way possible to reach out to the only emergency number provided. We were stuck OUTSIDE, no phone charger, no car keys, no anything especially a weapon. Perfect targets for goodness knows what, all behind a fence in a pitch black alley. We didn’t have our car keys as we had to pack light for the concert & our purses didn’t meet the size requirements. The depth of fear and frustration killed this trip. We had to RELOCATE at nearly 3 am, more money in an Uber, more money to relocate, had 0 of our belongings, it was a PURE nightmare all while hoping nothing was on the other side of the fence waiting for us. Had to walk a block in the DARK just to get another Uber. We didn’t get in contact with anyone until NEARLY 10 am the next day!!!! The ONLY reason we did is because we went to the place of business…not what you would think of either for a rental company…and we begged a contractor to get us in touch with someone. Memorial weekend..a VERY expensive weekend as is, having to relocate is INSANE when you invested so much trust and excitement into this trip, let alone money. The short generic apology was sorry, there was a lock glitch……… I had asked them to call me and they never did after texting they would!!! They then gave 3 CODES hoping one would work for us… why 3???! As we made our way back, we finally go back in and there were two cockroaches waiting for us. We were completely done at that point. I have pictures, I mean I know that pests are a thing but come on…. After the restless night we had, and had already missed out on time of our trip because of this, we had enough and got our things & left. A long drive and months of planning and care for our babies to be left stranded and only offered a refund IF we didn’t leave a bad review…ARE YOU KIDDING ME?! DO NOT BOOK WITH THESE PEOPLE! I was so scared for our lives and don’t want any other person to go through the fear of being stranded like we were. The fake emergency contact option is a joke. They do not have an emergency person available so if you have something happen, good luck! Go on and call the police! Don’t give these people your money & don’t be fooled by the pictures either.