Mark was fantastic at communicating and being very open and honest with me. We had to move to a different unit due to some piping issues but Mark stepped in and made everything work out perfect without us having to worry about anything! One thing I will suggest is putting a rug or having a portable heater for the lower living room area. With the concrete flooring and the cold temperatures it did not mix well and it felt as cold as it was outside inside. We turned the heat up as much as possible but it never warmed up enough for us to be able to sit and enjoy time down there. We were wrapped in blankets and couldn’t even take our shoes off cause if you walked on the floor your feet were going to freeze. I think if there was a rug it would help insulate the room and having a small heater to quickly warm the room would be helpful. Other than that the place was clean, beds were comfy, felt very safe. It was a great place. Thankful for Mark and all his help!