We arrived on Friday night - we were very disappointed after a very long drive to see that we were renting Dianas room full of all her personal items. We tried contacting Diana but could not reach her. The room was dirty, the bathroom was even worse. The kitchen was also dirty and we could not use the fridge at all-too full and many items were rotting. Dirty sheets, dirty shower, toilet not cleaned, shower not cleaned, very dusty, not vacuumed - the list goes on. Diana finally called me and stated that she would not refund any of our money but we were welcome to leave - we did not leave because we paid for three nights. I could not sleep and got a hold of Airbnb to file a complaint - and cancelled our reservation. We found a new place to stay the remainder to the nights. After providing a detailed description of the issues and many pictures - Airbnb gave us a FULL refund in less than 24 hours. One thing I don't understand is how she has such great reviews - these people must be blind. Do yourself a favor do not stay at Dianas place.