Prior to our visit, we communicated several times with Nancy and Michael, and they always responded promptly. When we arrived, we found everything exactly as pictured and described. The house is very clean and well maintained and welcoming. It was exactly what we expected and wanted. On the day we were to leave, we found we needed just a little extra time. We sent Nancy and Michael a message and they immediately answered and graciously granted us the time. The area is very interesting and we enjoyed exploring East Nashville.