I have never had a bad experience until now on air b&b first the road is blocked to get to by construction road closed signs! We could not figure out the gate code because they gave me a building code! I called to try to get help and it was a toll free call center! You cannot use the code till 4p.m. On the dot so you have to wait if your done early! Then the elevator is broke so we had to take all our luggage up 5 flights of stairs and every time we wanted too leave to go places! The elevator has been broken for some time not just a recent thing! The heat is set on 65 and you cannot change it they provide 2 small plug in heaters but 1 did not work! We are all sick from freezing at nite! The pills and blankets smelled like they have not been washed! There was also serval handprints on the bed headboard! For the price we paid for this unit I expected much better! Very disappointed!