I’ve stayed with Airbnb for years now and this is the first time I’m leaving less than 5 stars. I was sent a completely different address than I booked after almost a week of messaging about check-in instructions with no response. This address was significantly farther from downtown Nashville than the original address. I had to call to get any information about check-in, after multiple attempts to message on Airbnb with no response. I didn’t receive the information to get in the house until 40 minutes past the check in time stated on Airbnb. We saw a mouse that night and, in the morning, heard a family of rodents running around the attic. Further confirmation of the infestation was seen because the air mattresses necessary to fit the amount of people confirmed had feces on them and were completely chewed through (they could not hold air due to multiple holes). The neighbors were friendly but that is the only nice thing I can say.