very responsive. Had an issue with the heater and they were quick to respond and provide necessary temporary equipment. neighborhood was quite and close to all sorts of things to do. Yard was perfect and if it had been warmer we would have enjoyed making use of the grill and nice seating area. I think this is the most immaculate place ever on air bnb. if I lived locally I would hire their cleaning crew!. Wouldn' t hesitate to stay there again.