Unfortunately we did not get to keep our reservation. I contacted my host the day before our trip at 7:51am to notify them my husband had been hospitalized and asked if there was anything they could do to work with me, such as move our dates out a little bit. I was not asking for a refund. Their response was simply no but to check with Airbnb on their cancellation policy. When I checked that, there was no cancellation forgiveness but Airbnb said it is up to the host to make an exception. The host had already told me no so I didn't pursue. This was our first time dealing with a "company" instead of any actual person for our host and we could definitely tell the difference. We didn't receive any personal greeting when we initially booked like we always have in the past and the messaging back and forth was obviously scripted. We have always enjoyed the personal touch dealing with Airbnb in the past and this was disappointing to say the least.