Keri went above and beyond to help us navigate our first time using the Latch App and answered all our questions promptly and courteously. The apartment's central location was ideal for we first-time visitors to Nashville. We were definitely the "old folks" in the building of very youthful occupants, but everyone was super nice and friendly. The apartment itself was immaculate and so beautifully and stylishly decorated. We could hardly wait to climb into that cozy bed each night. Also, it might have been my imagination, but I'm pretty sure Alexa started playing country music just for us the minute we walked through the door! We appreciated the special treats and extra touches. Keri and Jim have created a warm and inviting retreat in the Music City and we can't wait to visit again!