Overall it is a very nice townhome. It’s located in an older area, but it is very quiet and the beds are super comfortable. We arrived in Nashville at 630PM, I realized that although they said they’d provide info to enter the property by 3PM, they did not. I contacted them and they got back to me fairly quickly and I was able to get into the home. Upon arriving, the home looked nice, but was not fully cleaned after the prior person stayed there. We found hair all over the place (sinks, floors, cabinets), crusty sinks, dishes in cupboard were filthy. Refrigerator shelves were dirty. We booked the Airbnb for 30 days. They provided us with 5-6 dishwasher pods, 3 garbage bags and 1 roll of toilet paper. We were not provided with any paper towels, or anything to scrub dishes with. We were provided 1 hand towel for 3 bathrooms so we had nothing to dry our hands on after using the restrooms either. The garage was also disgusting and covered with mounds of dirt and grease.
I messaged the host late that night to notify him of this. The host messaged me the next day (day 2) apologizing and said they’d deliver supplies that day. They also offered to make it right and resend cleaners out to fix the areas they missed. They never ever came out and gave us any supplies. I had to purchase it all myself.
I had already went out and purchased cleaning supplies and started to deep clean myself so I decline having the cleaners return. If I was going to stay here a month, I wasn’t trusting the cleaning to be done by the same cleaners. When I say dirty, I mean dirty. I dumped several buckets of pure black water from mopping as if it never had been mopped before. I had to purchase bleach, disinfectant, dish scrub pad, garbage bags, paper towels and TP to stay in this home. We are also not provided with liquid detergent other than what was in the containers for which also ran out and I had to purchase. I let the host know that I would do a deep clean myself, but I would like them to provide supplies for us to use over the whole month. I also informed them that upon sitting on the side of the master bed that morning, the entire bed fell to the ground on one side. For which he began to question what I was doing to have it break and that his former tenants did not mention it. I let him know it broke putting socks on when getting dressed. Later that evening, he sent out someone to remove the legs from the bed, but was not provided supplies.
On day 3, I noticed the reason why all the dishes were so dirty in the cabinet. The dishwasher was not draining. I tried clearing the cycle multiple times and it didn’t work. I notified the host again that this was not working. He again told me that his other tenants did not have an issue. Not sure what the point of that was, but none the less it was broken. I also told him that he might consider a different cleaning crew because we also found a marijuana cartridge in the couch, a vape pen behind the bed and bottle caps all over the living room. He said he’d get those issues fixed for me. He did not get someone out to fix the dishwasher until end of day on Day 4. So no dishwasher for the first 4 days of our stay.
The rest of our stay was pretty uneventful, but on the 22nd of March the host messaged me to tell me he’d like to change the entry code because they changed their maintenance team. I messaged him 4 different time and didn’t get a response back until the 25th saying they’d call me that day to help change the code. I followed up again on the 29th because I still hadn’t heard back. They got back to me on the 30th. We continued to play phone tag and I eventually gave up since we were moving out soon. The night before we departed at 7PM, they sent over an email with a link that was supposed to contain our checkout instructions. The link didn’t work either so had to follow up again. Just a cluster from beginning to end.