Lilian responded quickly to our messages and questions and was very flexible when it came to when we arrived. We were running late and ended up arriving late at night, so she told us how to enter and everything in case they weren't awake. When we got there, we were surprised with a beautiful room with complimentary waters, chocolates, and a cookie! In the morning she greeted us and was very friendly. If I were in the area again I'd choose this place to stay for sure.