Carolyn was very friendly and helpful as she walked me through the process since it was my first airbnb. The loft was very clean and was more than adequate for me, my friend, and my daughter while we were in town. Location was perfect as our best friend was only about a mile away. I was hesitant staying at someone else's home that I didn't know but after our stay here I will definitely consider staying at another airbnb in the future.