We give 4 stars because we loved the hotel, decor, friendly front desk staff. But housekeeping opened our door without knocking (with our pet on the loose), we asked for a "do not disturb" sign as a result but that was never delivered. We purchased coffee at the bar that was clearly several hours past prime, we threw it away and went out for coffee. Guest mask policy was not enforced in any way. And they really, really should tell guests about the "amenities" fee BEFORE checkout (it’s $10.93 with tax). Otherwise we mostly enjoyed staying in our room, which is not something we usually do it at any hotel. The room, lobby, gallery and bar decor are so charming and not too overdone with the “music city” theme. That being said, live music is available most evenings in the bar which is great for staying in! We would stay here again.