Connie was very welcoming and helpful when we arrived at the loft. The loft was clean, comfortable with lots of charm and in a convenient location. There was a wealth of information inside the loft on what to do, where to eat, etc. in the form of magazines, brochures and business cards- a very thoughtful touch! We had a question about the heating system and Connie was very quick to respond and assist us. Thanks Connie for sharing your space and knowledge of Nashville!