So after I booked a six night stay with Sonder and PAID IN FULL TWO WEEKS IN ADVANCE, there was a problem with their verification process. Now they wanted me to click this link to verify my identity to check in. Had to take a pic of my face and ID. Their system had technical issues and my face didn’t register on the app. The host refused to use my verified identification on Airbnb as a reference to suffice and allow me to check in. THEY CANCELED THE DAY OF. And I was left without a place to stay and no one was considerate enough to let me talk to someone over the phone! There was no one available to meet me in person to allow me to show my physical ID to them so I could check in. I had to pay an outrageous amount higher to book an Airbnb that same day for six nights right before the holiday season. And on top of that, I didn’t receive my refund until seven days after paying. This was very frustrating, I had literally booked and paid for this 2 1/2 weeks prior. Seriously unprofessional.