Kate was responsive and made it easy to find things to do in the area. The location was close to broadway as described. The place was very nice and trendy. There was a Starbucks right next door which was a bonus 😀 The only issues we ran into were with the latch system and parking. The parking key fob did not have batteries which caused a lot of inconvenience and the male concierge was not appreciative of us having to ask for their help. We had no codes upon check out with our latch and did not know that would be an issue, so almost got locked out of the room. Had the issues with the parking not occurred, it would have been a 5 star rating.