This was my first time using Air BNB and I was highly impressed. Ann communicated with us prior to arrival to explain things and when we arrived we were able to check in and get in the house with no issues. Every bed was made nicely, the house was clean, and pretty much everything you would need was readily available. The house itself was labeled so you knew how to work everything (TV’s, lights, door) without trying multiple times. There were even little touches like holiday decorations (and we love the holidays!), so it feels like a genuine welcoming place.