Where do I even start? We were so disappointed in our stay.
I guess I'll start at the beginning. When we arrived in Nashville on Thursday morning, he allowed us to drop off our luggage (which was great), and then we went to walmart to pick up some snacks, drinks and food so we didn't have to eat out everyday. He told us we could drop it off in the fridge, so we did. The fridge was so small that we could barely fit everything, so we had to leave a jug of water on the floor next to the fridge which we thought was pretty self explanatory that it was ours. When we finally checked in, the jug was no where to be found so we messaged Julian, he replied saying the cleaner must have thrown it away and that he would replace it. This situation would have been done and over with if he actually replaced it (we were there for 4 nights & 5 days...he never replaced it).
Upon check in, we noticed there were only 2 towels set out for us on the bed. We didn't think much of it because we assumed there would be more in the bathroom. Well jokes on us, we were only provided two towels (one for each of us) for the entire trip. There was a note on the wall in the bathroom which said "if you are going to use anything that may stain or bleach my towels, please use the ones under the sink." Well, there was none under the sink. We then asked Julian if they had any extra towels, and he said unfortunately not but we could wash them and explained how to get to the washer/dryer. Once we got in, we noticed the detergent was completely empty - when going on vacation, the last thing we would think of is to provide our own detergent. Every time we have stayed in an airbnb or even a hotel, there has been at least 4 towels, a couple wash cloths OR the front desk provides laundry detergent for a dollar. So we had to use the same two towels our entire stay, without being washed. In my head, I would think that someone who rents out an airbnb frequently, would know to provide more than two towels as some people use more than one themselves.
We were also left with 2 forks, 2 plates, 2 cups, etc. There was another note that said once dirty, put in the hallway and we will wash/replace. Well that worked great the first day, until the second day we put our dirty dishes in the hallway and they still weren't cleaned the next day. We again, messaged Julian asking if they could wash them or provide more - he replied stating that they were out of the state for a wedding but would order a set from Amazon and have them delivered by the end of the day. Yes, it was great that he ordered more for us but we were also kind of disappointed that he left the state without even informing us in case we had questions, etc. If we were staying in an airbnb that is not connected to the hosts, I would understand but these circumstances were different since we were staying in a room attached to their house. If dish soap was provided, we at least could have washed them to the best of our ability in the bathroom sink, but we had to reuse dirty silverware until the new set came in.
We also noticed halfway through our trip that the mini fridge was leaking. We at first thought it was our water that might be leaking but when we checked, our water was completely dry as was everything else in the fridge. There was no point in even informing them since they were in a different state.
One of the days we were there, it was extremely hot in our room and felt like the air conditioning wasn't even on. I'm not sure if they turned it off or up since they would be out of town but it was super uncomfortable for us especially coming inside from 90 degree humid weather. We did message him and eventually he fixed it for us off of his phone.
We were also kind of disappointed about the location, but that may have been our fault. We thought it was a 5 minute drive/10 minute walk to downtown but it was actually over a 10 minute drive and went through not the best part of town so we weren't able to walk. We ended up spending way more money on lyft/uber than we would have if we paid more to stay closer.
Overall, I do not think this suite and provided equipment (towels/utensils) was worth the $600 we spent. But now we know for next time.
A couple positives - Julian borrowed us a charger block, as one of us lost ours in travel. He bought dishes and had them arrive in a timely manner since he was out of town. He responded very fast to our messages. But at the end of the day, the little negatives add up to make the trip not as fun as it could have been.
I am unsure how there are no other negative reviews, because this stuff seemed to be normal to them. Maybe we just got the short end of the stick, but I hope all other guests think about this before booking.