Joe was very helpful in accommodating our basically-last minute request. The space was clean and comfortable and the area felt like a nice, quiet, safe neighborhood -- not right down town but only about a 15-minute drive from the downtown area and very accessible. There were three of us plus a dog and it was plenty of space, and a good amount of pillows/blankets/sheets. We didn't actually see Joe while staying there for one night but he seemed very easy to get in touch with if we had run into any trouble -- which we didn't. The bathroom was also very well-stocked with toiletries (including razors and shaving cream, multiple body washes, etc). which I thought was a nice touch.