First, I'd like to say that I'm very disappointed that at the very last minute I had to look elsewhere for a hotel. No response from the host at all. I called and the 4x I called I left voice messages to get information about the check in instructions. I NEVER once received any type of contact through messages on Airbnb or calls or direct text messages. NOTHING, other than the generated payment receipt. NO check-in or check out instructions. I called Airbnb and 2 reps were also trying to get a hold of this host and 1 hr and 23 min later Customer service from Airbnb thought it was in my best interest and it was safer for them to cancel my booking. I agreed with Airbnb, and I got a full refund. It was still and inconvenience.