When we arrived, the temp inside was 43 degrees. We texted and emailed without a response until next day (due to holiday). Our grandsons froze in the 4th floor bedroom and had to cram 3 of them on the couch.
It advertises sleeping for 10 but had 1 small skillet and only 8 plates. Liquid soap dispensers in bathrooms were empty.
We enjoyed our stay despite the issues. Just not stocked well enough for cooking for 10.