We arrived during Winter (ice) Storm Mara. Walking in the Airbnb fan was on & AC was set to 50! Every object in the room was freezing! We right away turned on the heater. After 3 hours (ample time for the room to heat) of being incredibly cold and unable to take our winter coats & shoes off I reached out to K. The Nest stated it was 67, & would not got up, but the room felt the same as when we walked in. It was COLD!
K first had me check if the Nest was on correctly; which we already had again hours ago.
Finally at 10PM she gave me the emergency maintenance line ( which is something everyone on vacation wants to deal with) so I call & on the recording it states if it’s under 50 degrees outside it’s an Emergency BUT the guy tells me it has to be under 50 in the house for him to come out but he will let the concierge know to bring us space heaters, WHICH WAS A LIE. At the end we were begging & pleading for just more blankets. There were only 5 blankets! K is now flagged on Airbnb.