Directions and house rules explained perfectly. Friendly staff that manages the maintenance of the building, very informative and helpful, told us the history of the building while we waited for our turn on the elevator. Then he actually led us right to our door on the 3rd floor. The Loft was amazing, very clean and stylish, warm and inviting. Parking extremely close, across the small street. Walking distance to the Bridgestone Arena, Tootsies, Jason Aldeans restaurant, Pucketts and other great places. I would definitely recommend the Banner Loft. Definitely 5 star.