The apartment itself was spotless, very comfortable & the view was nice ... however ... I did not receive checkin & parking instructions, so had to call. They (Sen+ral) were rude & hateful. When we finally found the bldg., it was a NIGHTMARE to get another key made, because one was NOT left for us ... and we were told incorrectly which bldg to enter ... plus it cost $21 to park in the adjacent garage. I was NOT told about the parking charge.