Kate was super easy to get in contact with when needed. The apartment is exactly as pictured and is in a very convenient location. My sole complaint is that the door to the building (not the actual unit) had a busted lock so every night upon arriving back at the apartment the door was wide open. There was a note hanging on the wall next to the door stating that the door should be securely closed for our safety. Being unable to do that and unfamiliar with the area, this made my husband and I feel a bit uneasy. Otherwise, it was a great place to stay.