We thoroughly enjoyed the location. It was very close to Broadway and we loved the space itself. We love being able to hear all the live music and the very short walk to Broadway. Communication was easy and fast. We had a few issues during a stay - a dirty bedspread (we had to change it with the clean linens) and a very hard checkout process. We requested late checkout and were notified on the website that it we would know an answer 24 before checkout. We waited and still nothing 24 hours prior. I reached out to the Sonders Chat system and they told me i would be notified in the AM of my checkout date. The morning came about and still nothing. We had an event and needed to know if it was okay to leave the bags or if we had to tote them to the conference with us. We reached out, they said we would know whenever housekeeping got to the building and could approve it. By then we just to bring our bags and leave. So don't expect to check out late. It was a headache