The place was nice and clean, but the instructions (which are general) for parking and keys are cumbersome and confusing. We parked in our designated spot and even asked the security officer on duty if we were indeed in the right location, to which she agreed. However, we woke up Saturday morning with a boot on our car and had to pay $75.00 to have it removed. Why? Oh, because we didn't put the parking pass that had the number associated with the spot on the dash. So even though we were in the right spot because the tag wasn't properly displayed (BTW it was broken so it didn't have the hook for the mirror), we were booted and fined. FYI - we were not the only people who misunderstood this. 80% of this facility is rentals (like Airbnb) and there were at least 15 cars booted on Saturday morning.
The LATCH app is also confusing. The doors do not lock like a typical hotel despite being completely electronic. So when you leave the door doesn't automatically lock. You have to go through a series of steps by touching something (which we never figured out) to get it to lock. So the APP unlocks the door, but it doesn't lock the door that is a different process. Again, we were not the only ones who misunderstood this. We even tested it out by walking down our hall Sunday morning and just trying to open doors. You guessed it, we were able to open every door we walked by.
Another thing to be aware of is that for this particular unit there was nothing beyond hardware. There were six of us and there were 6 towels. There were pots and pans and dishes, but nothing else. No paper towels, salt, pepper, oil - nothing. We hadn't planned to cook, so this wasn't a huge inconvenience, but it would have been if we planned for that. There was also NO coffee. There was a K-cup pot, but no coffee, so bring your own if you plan to stay here. There is also nothing within walking distance (that we found) to buy any for the K-cup. Again, not a huge deal because we could go across/down the street and buy a cup of coffee, but if you are an earlier riser (before 7 am) none of the local places are open, so we had to wait until they did open before we could be caffeinated.
The owner seemed nice and was responsive, but the instructions for both parking and the key need to be updated and streamlined because they are bulky and confusing.