Our host was in touch with me a couple of times before our arrival date and on the day of our arrival, she sent me a message with information we needed to get in the house and to also let me know I could message her if we had any needs. We were very pleased with the house and our stay was absolutely great. We only experienced one problem and that was that the DVD player on the TV did not work. We left a message to inform them just in case a previous visitor had not let them know. We felt very safe in the neighborhood. The location is great for experiencing the downtown Nashville area. I would choose this place again should I ever return to the area with six or less people!