This property is fantastic-great location. Walking distance to everything but not right in the thick of it. The unit itself is beautiful, clean, comfortable and I love the balcony-you can sit outside with skyline views and listen to the live music at night but also get a peaceful night's sleep once in your room with the doors shut. The owners are very responsive. I HIGHLY recommend this property.
My only issue is check in. Getting several paragraphs of instructions that include downloading an app and registering for the service should be offered at the time of booking, not the day of check in when you are enroute and hectic. What you need to know, simplified: Access to the entire building, even the lobby, and your unit, is via a smartphone app called LATCH. Download and set up before your trip. It’s a little confusing because a list of access points that you have access to pop up on the app the day you check in, but you only need to open the app and hold your phone near the scanner at each door it unlocks it remotely. The long list of access points is only a back-up in case the door doesn’t open-you can tap the corresponding access point and you’ll get an access code to enter into the door manually. So you need a charged smartphone each and every time you enter the building. Once you have a done it a time or two it’s no big deal at all. You may want to bring a portable charger for your phone.
Parking is the other part that isn’t a big deal, but feels very confusing and chaotic when you first roll in. What you need to know simplified: When you first enter the garage for check in, you only have access to a small public area until you get in your unit and get the fob that opens the gate to your designated area and parking spot. The parking lots is broken into a few sections, and your fob will open the gate that corresponds to your section and you then you look for your assigned spot. They are big on the booting in this lot, so it’s best for one party member to stay with the car initially, and the other run up and get the fob and parking pass. Also note that large SUV’s and trucks will pose a challenge to park in the garage.
The building caters to AIRBnB’ers…..Every conversation we had with people in the elevators all week was around a frustrating and confusing check in..it was not just us. This is an AWESOME place to stay, you just need to understand the things above when you book. You’ll get other detailed info emailed to you the day of travel, but understanding the above basics prior to your check-in day will take your stress level down a billion notches. Once you see how easy it all is, you will never want to stay anywhere else when you visit Nashville!