I did not get a chance to meet Kym, as we were so busy exploring Nashville. However, she was very accommodating and communicated well through the app. The check in process was easy. The cottage was clean and we were provided plenty of household items (towels, pots and pans, toilet paper, etc.) for our stay. The location about a 10-15 minute drive to Broadway. I would stay here again. Thanks for being so great, Kym!