They were very communitive. They did let us check in early but maintenance wasn't there until after initial check in time and we had to wait for him to come back with parts and then still fix the issues. The hot tub we didn't feel comfortable using due to security cameras outside like invading our privacy. The WiFi on the bedroom TV doesn't work I used my own HotSpot to use Netflix. They also didn't have any wash cloths...so my husband and I went and bought some. I do like the own parking area and fenced in area of the location though. The bed sheets also had blood on them and maybe what loomed like shoe scuff marks. But they are very communitive and very nice people.