The apartment itself was in a great location right on music row by Garth Brooks studio and Taylor Swift studio. However, check in was horrendous and the apartment was not as advertised. Trying to get information requires signing up with their app which took hours of conversing with Sonder to get the app connected to my stay etc etc. Then our apartment was in an unmarked building which no code was given for so we had to again spend hours on the phone with Sonder to get information to find the apartment and check in. The representative we spoke to was unfamiliar with the area and couldn’t help at all and kept putting us on hold resulting in an hour of check in and wasting our short time there. Then when we finally got in the apartment was not the set up we booked and had one less bed. This made a very uncomfortable situation for the people staying who were not coupled and required a person to sleep on the floor. Another who uses the pull out couch had no blankets. How is there no extra for a pull out sofa advertised as a bed?! So two people slept without blankets one on floor as we didn’t have time to find a different location and move with such a short stay. After multiple calls to both Sonder and Airbnb we were reimbursed for less than one night stay for our inconvenience. While that helped it certainly did not completely remedy the issue. Hence no one in our group would ever book with Sonder again.