Customer support was great and the location was great, unfortunately the apartments were very unclean (we found stains on the couches, the silverware drawer had crumbs/dirt/dust, tiles peeling in the shower, the hallways smelled...etc). I would recommend reconsidering using your phone as a room key (if you forget your phone in the room you can't get back in and you can't call anyone), it's also a hassle to have to download an app for a short stay. Next time I would just stay at a hotel instead!