I have been an Airbnb guest several times, and have always had good experiences. This time was better than good! Michael welcomed our large group of guys in town for a soccer tournament and personally made sure that everything was in order. He stocked the fridge with beer and cider, provided lots of K-cups for coffee, and offered food and entertainment suggestions. Some other guests have commented about the neighborhood, which seems to be in the midst of many improvements. The secured parking was easy to navigate, with plenty of available spaces. Everything was very clean and there were abundant extra sheets, towels, etc.
When the upstairs A/C was a little slow to recover after previous guests turned it off in 95 degree weather, he not only had a repairman check it out, but even offered us an extra night's stay to make up for any inconvenience. Above and beyond!