Poor communication. Was not able to check in until 45 minutes after the latest possible check in time. It would have been even longer if I did not call the companies customer service number since I got no response/help in the app chat. This is my first bad review on Airbnb and I have stayed in many Airbnb’s in multiple different countries. I am also aware of the fact that Airbnb let’s hosts have the last word by letting them respond to my review here, so that being said, I’ll make it known I have nothing but amazing reviews from hosts and you can check my profile for credibility on that. Just in case they try to discredit my review somehow. I only write this review so that others are aware in the future that this is a company with many different apartments they rent out, not a person who rents out their home. So communication is poor in my experience.