I have never had a bad experience from any of my stays and if we had an issue my past experiences the host would ensure issue was resolved and I was satisfied. I read the reviews on this property and usually I take the reviews to heart. I read the reviews about the neighborhood being unsafe and response from host. We decided to stay because we hoped to give the property great reviews. When we checked in immediately I noticed caked on dust on the ceiling fans, dirty handprints and smudges on walls all over the house and hair on top of 2nd bedroom beds.
If a host is including a cleaning fee then each customer that stays should feel like they’re entering a well cleaned property especially with COVID! We felt if the property had these issues with cleanliness then truly how clean was the rest of the house? We also had issues with tub and water not draining. There was mold on the front entry patio furniture. When we contacted host with our complaints and asked if we could check out a day early and get half our money back they wouldn’t give us answer. They did have someone come fix the drain the next day but no one came to clean. The person that came out said they had a tenant renting the place and when they moved out they didn’t have time to fully clean and paint the property. To me that’s a disclosure of them not preparing the property for their next customers (us) and we should get a refund. I kept asking for a refund and didn’t hear back. So we decided to enjoy our vacation because we deserve to have fun and just stay put because we shouldn’t have to cut in our vacation time because the host wouldn’t communicate so we decided we’ll write an honest review and still try and get a refund of some sorts. The host decided to finally communicate after we had checked out of the property which is not what I consider customer service. I truly hope they listen to customer feedback and work on their issues before opening this property to new customers.