Allen and team forced us to change units for the night 15 minutes before check in, after promising us our reservation was confirmed. The owner of the property wanted to cancel all reservations to sell the property but Allen assured me that we could have our full stay at this unit. Instead, we had to check in to another unit for the night and weren’t told until 9.30am the next day that we had to wait until 3pm to check into our original unit, therefore we had to cancel all of our plans for two days of our trip. Allen and team completely ruined our Nashville experience.
In addition to the unprofessionalism of forcing us to move units, both units need major improvements. Trash left behind, stains, missing amenities, etc.
Allen and team promised compensation for their grave error in securing my reservation, but they are not responding to my messages to fulfill their promise.