I was told by my Airbnb host that check in is 24/7. We had a red eye flight and I informed her ahead of time we would be getting in late. When we arrived there was no one at the front desk and we waited for about 15 minutes. We had already traveling for 12 hours and were exhausted. When the woman finally arrived at the front desk she said our Airbnb host was wrong and we cannot check in 24/7. She had a short and unhelpful attitude. After a while she finally got us checked in. She made it clear the Airbnb program is different from the front desk. This makes no sense and was very unhelpful.
Also, there were stains and old cigarettes on the lobby carpet. When I messaged my Airbnb host about the check in issues she completely avoided the topic and said nothing about it. This place seemed to be way overpriced for what you got.
The good news is they allowed us to have a late checkout seeing as we got in so late. That was helpful.