When we arrived to the town house, it was very clean. The snack basket and refrigerator full of drinks was a nice gesture. The town house is a little dated... when walking on the 2nd floor you can feel the floor bounce 😳. While cooking dinner one night the breaker to the stove flipped off. And the downstairs toilet wouldn't always flush. She tried charging us for a curtain rod that was hanging in one of the rooms. Once I told her it was like that when we arrived, she then changed it to a $20 cleaning fee because my little ones drew on the patio with sidewalk chalk. I resured her that it would clean off once it rained. She did drop the extra charges. She was also nice enough to meet me a week later in town with my camera battery and charger that I forgot.