Nan's place was just as described. Her communication was extremely fast and helpful and she was so responsive to our needs. It was a great location - just 10-15 mins from downtown and it was so helpful to have parking spots and our own entrance etc. The upstairs noise can fairly easily trickle down to the apartment - we did hear voices, the TV and especially footsteps - but Nan has provided white noise machines throughout the apartment to help drown it out. Overall, we had a great stay!