The communication via the app was very good, the checkin and check out process went very smoothly. However, as two women traveling alone, we did not find the area to be very safe or as advertised. There was a lot of suspicious activity right outside our apartment, lots of loud noise, not just from the highway. There were often times people just roaming the streets, not moving out of the way for our cars. Many uber drivers that picked us up went out of their way to tell us to specifically "be safe in this area." As far as the actual apartment, it was satisfactory and similar to the pictures. If anything, lacking some kitchen utensils for a long term stay. Parking was not labeled, therefore often times all the spots were taking by our neighbor and their company. The drop off from the parking spot to the road was quite drastic and dangerous for our tires. We were satisfied with the timelines with which they completed our request for the filter to be changed on the fridge. Also, why does the keurig sound like a legit jack hammer? If you're a male and there for a shorter visit, and don't mind the area as we described, then this would be a good stay. However, I wouldn't recommend it for any female travelers.