Unfortunately, Ashley's place was impacted by the huge nationwide freeze days ahead of Christmas. I noticed after I'd already brought in all my luggage that there was no water. It had been turned off ahead of the freeze. I messaged Ashley right away and within thirty minutes a management agent, Kristin, was there to try and turn the water back on. When it was clear that a plumber was needed, Ashley and Kristin quickly arranged for my daughter and I to spend the night at another nearby property. Although I was sad to leave Ashley's place, I was very pleased that they were responsive, understanding, and kind to provide alternative lodging. I will definitely stay here again based on Ashley's place being warm and inviting, in a great location, and Ashley's response to the unfortunate circumstance.