Worst vacation rental ever. Billed as a luxury unit; it is not. Not very clean, some items broken, limited supply cleaning/paper goods, uncomfortable beds too big for room, cheap linens.
The 2nd night no heat with 20 below temps outside; a little scary so we slept in shifts to make sure all was okay. The next morning awakened to the building alarm going off (10 below outside - door frozen shut), unsettling, not sure what to do. In both cases, Vacasa responded quickly to emails, but w/"canned" response that we would hear from the local team -- which we NEVER did. Then received email from Vacasa not to use water while pipes repaired (understandable). Then email that water couldn't be restored, so we could change units, find another airbnb, or get FULL refund. For several hours we tried to work with Vacasa to find another unit; very confusing and unhelpful. Finally opted for refund and moved to hotel. Still fighting Vacasa for the refund of (at least) unused nights.