Absolutely fabulous communication. Super easy check in/out (we were even given early check in because the place was ready before check in time)! Had 1 very small glitch when we first got there, which was quickly taken care of (on a Thursday night, nonetheless!). We booked one of the lockers they offer and it was HUGE! Fit both of our (large) suitcases, carry-ons, and backpacks very nicely... well worth it if you have an early flight in or out. Exactly as advertised, AC kept the place nice and cool, and 12South was a great little spot for breakfast or a happy hour. 6 dollar uber to basically anywhere else in Nashville. We loved our stay and couldn't be happier with our first Airbnb experience!