Unfortunately, this wasn’t the best experience. The listing stated that check in was at 3pm. So from the day I booked until the day we were supposed to check in, we were operating on getting in at 3pm. Well, the day of check in, we get all the rules and instructions for the home, and check in says 4pm. Keep in mind that we are coming in from out of town for a wedding and have to be there by 4:30pm. I try getting on customer service multiple times (which was a mess), talked to multiple people, all to find out that we could NOT get in at 3pm. Then, while waiting to hear when we could get in, we get a message informing us that the garbage disposal is broken and the dishwasher leaks. Which, not a huge deal, but just very inconvenient in addition to the current frustration. They provided no compensation for their mistake of the check in time issues. The physical loft was beautiful and clean, however the GoodNight Team was very difficult.