The location was perfect for our purposes. It is literally across the street from Belmont U and the tour we were in town for. We only had to walk over to the admissions office. Music Row began just a street beyond the school. Cute shops and great restaurants are just blocks away. We easily found Kroger grocery near for basic needs. We had an easy drive to Bluebird Cafe, Gulch, 12 South, and the Broadway area. We were happy to have these attractions nearby to escape to as unfortunately, our experience of the apartment itself was not as great.
Svetlana was very communicative, providing resources we were excited to explore as well as a long list of rules pertaining to the stay that we were prepared to abide by. One rule that stood out was "no massage oil, barbecue sauce, or makeup on sheets", that using anything that would stain sheets would incur a fee, as she has to pay her cleaning person extra if they use Shout to remove stains. I told my daughter before we arrived to be extra conscientious of removing all makeup before bed so we wouldn't be fined! The check in process is easy with keyless entry to the apartment. We were tired from driving 10 hours but excited for all the fun things we had planned when we arrived. I was completely unprepared for what we were about to encounter.
The first thing we noticed was a musty smell upon opening the door, but I initially blew that off, thinking it would go away after we settled. It never did. (There were several candles around, though the rules were explicit that we were not to use them, that made me think others had a similar experience though the host "guaranteed" no one else had ever complained.) The next thing I noticed was a dirty, crusty drip pan from one of the stove top burners sitting out on the kitchen counter. The inside of the oven matched the drip pan but I wasn't planning to cook anything and went on. The trashcan had been emptied but the open lid facing the room was very dirty. I started taking pictures at this point because I didn't want to be blamed for any of these things when we checked out. After unloading the car, I was tired and wanted to lie down for a bit before our dinner plans. I pulled back the bedding and was shocked to immediately see a long dark hair on the sheets. I pulled further and found another and stopped right there. I was so tired and disgusted I nearly cried. I messaged the host, lightly mentioned the smell, the drip pan, and danced around what seemed to be dirty sheets with these two very obvious hairs, and included live photos of everything. Svetlana was quick to reply, was apologetic, though "guaranteed" the sheets to be clean (!), that the hair must have dropped or been in the wash. She instructed me to change the sheets with some from a closet. This didn't help how I was feeling but I didn't know what else to do. I looked for hotels nearby but honestly, this woman had $595 of my money that no matter the outcome, I wouldn't have been able to access for days after a refund, and saw that paying for lodging all over again was going to be difficult with plans we had in place for outings over the next four days. Ugh. I told her I would change them but wasn't happy about any of it. We left then, I had to get out of there, so drove around looking at hotels, etc, then on to dinner. It was late when we got back and had to change those sheets so I didn't message until after our next day appointment to let the host know it was extremely upsetting after all we'd been through to find over a dozen of those disgusting hairs all over those sheets when I stripped the bed to change them and for a wadded up tshirt to fly out of an elasticized corner of the stored bedsheets that were supposed to be clean. (I retrieved the emergency blanket from my car to lie upon for that night and was so disturbed I barely slept.) When I reported this and the odor that seemed even worse the next day, Svetlana "guaranteed" all the sheets and tshirt to all be clean and that if there was a smell it was due to old pipes which she has no control over. I told her I didn't want to argue with her, that our experience was unfortunately very negative but I didn't feel I had much recourse. She offered to refund the cleaning fee along with excuses as to why any of this could occur, including telling me the cleaning person had sent her a photo of the lint roller she had used on the sheets (?). I have photos of everything: the hairs all over the bedsheets- long, dark, obvious hairs as well as smaller less conspicuous hairs on the comforter, as well as dirt in floor corners and baseboards, the dirty oven and drip pan, trash can lid, a cockroach we woke up to the first morning, everything that led to an unclean feel, including the line of half used shampoo bottles and an empty hair oil product packet stacked along the towel rack in the shower. We were very busy, with a full touristy schedule to accompany a tour for my daughter of her dream college. I didn't want to let this situation ruin the highly anticipated Nashville experience for her, or to let it interfere in any way with any of our plans or mood. But one expects and should be "guaranteed" a clean bed upon arrival, the main reason for securing lodging accomodations when traveling away from home. I have never left a negative Airbnb review before this one. Incidently, our last time