I have never had to deal with a nightmare situation similar to what I experienced with this host
My girlfriend and I were driving ~10 hours to reach Nashville and we were excited and exhausted from the drive. After entering the place, we noticed an off smell to it. I had to go to the bathroom and to my surprise, the toilet is used and not flushed!! I said not a big deal, I try to flush but no water is flowing. I tried the faucet, then the shower and it came to us that the place does not have running water!! We needed to use the bathroom, we needed to shower, we needed to drink water but all of that was not available
After 3 hours of calls, messages, talking with so many representatives ( 8 in 1 message) to only hear “ sorry for your inconvenience” and provide 0 help. Then they send a message of cancelling the reservation without any support with relocation!! We had to run and find an expensive hotel due to the peak and short notice and the host disapeared without any trace