First thing the townhouse was not cleaned properly before we arrived. The floors and bathrooms were noticeably unclean an when I notified Chris about issue the response was I’m sorry for that no reimbursement for my cleaning fee or permission to send someone to correct issue, my family and I were forced to clean up someone else’s filth. The townhouse has too many stairs set of 3 not in description. No heat/air in pool table- game room also not in description.