The home was not clean (hair in bed sheets), dog bone found under couch, chip in floor, lamps that didn’t work, dryer not working and the duct not connected to outside. Not sure if it was just an off day, we reached out to the host for assistance on day one who didn’t respond, and after check out found out he was out of town and had missed the message. He refunded the cleaning fee without argument or being rude, and he apologized. Location was in safe neighborhood.