Julian was very helpful and responsive. He helped us with needing to store our luggage upon arrival and departure. We only stayed 2 days and had several issues with the cleanliness of the home, so he worked with us to resolve the problem in the best way possible for a short stay. Something to note is that the back bedroom is only accessible through the bathroom and other bedroom, so you have to be thoughtful when getting ready with a group! Great location, had a fun time in Nashville!