I'll get straight to the point. There were a few little dead bugs, crumbs and Doritos on the floor, and the lights did not work in any of the bathrooms except one. They sent a cleaning guy to look at everything, then reported that they were looking to get us transferred to another property. After some time passed, they then told us they were ceasing communication with us because our photos did not match what our claims were. It was beyond ridiculous. They then ceased communication with us. We contacted Airbnb to see about a refund and find another place, however due to it being Valentines Day weekend we were unable to find another listing. We stayed at the location and cleaned AND FIXED THE LIGHTS. Airbnb refunded us the cleaning fee after they refused to do so and we were very grateful. Don't get me wrong, it is pretty on the surface but if you are a guest who wants to rest assured that where you're sleeping has been throughly cleaned, this is NOT the place.