We checked in late and couldn't get in for almost an hour. The host was on vacation and the guy who was helping them was doing the best he could and was super kind.
Once in the unit the master bedroom had a leak from the ceiling from the upstairs unit. It was a perfect storm. But Scarlett put us at another property and was kind and helpful. We are hosts as well and know these things happen.
Problems aside, the properties she has are absolutely beautiful and clean. We would absolutely stay again!