The elevator was down and the communication about handicap accessible room was completely inaccurate (there was no room on ground floor). Also, the parking situation was very challenging as the pay lot is $35/day and does NOT include in and out privileges so you will be charged several times a day if you leave and come back ($20 for over 30 minutes). We got moved to a different Sonder location and it was very clean and comfortable. Sonder employees are very quick to respond!