The host, Alexis, was very quick at responding via AirBnb messages. Jay, the house manager, was very friendly and helpful on the phone as well. The house is beautiful and located in a great area but you do have to park on the street (not the carport that's pictured). Also, there is a $185 cleaning fee but the house was not clean: there were spider webs in the master bathroom, a large spider web on the game room ceiling, uno cards stuck to the floor, something spilled on the game room wall, things stuffed in the couch upstairs, hair everywhere, and no trash cans upstairs. I know everyone else's reviews have stated how clean it is and really don't like leaving a bad review but we were all very disappointed with the cleanliness especially with the high cleaning fee.