I’m not going to sugar coat our stay. Unfortunately when we arrived the front door was wide open when we got there. And the cleaning crew did not do a thorough search of the drawers in the dresser and I found a firearm. The First lady I called on their 24/7 number was not helpful at all and therefore had to call the non-emergency number. Their business resolutions team did reach out to me the next day apologizing, gave me a portion of my deposit back, and was much more helpful about the situation. I of course was not happy with how the first day went with checking in but they made it up with their apology. I think they plan to take further steps on their end to make the turn over much better. And I believe they will keep their word on that.