I had contact with Kate by e-mail and texting. She was not there to greet us, but left detailed instructions on how to get in. The apartment was exactly as described and seen through the posted pictures. It was clean, spacious and had a lot of character. There was a welcome sign with a book listing how to operate the TV, hook into the WiFi, and suggestions of places to eat and things to see. The location is great - close to a bus stop and lots of restaurants.