I never got a room and had to rebook elsewhere. The dryer broke on the day I was checking in. I can't fault them for a random event. What I don't understand is how a broken dyer lead to so many people without rooms. What is a reservation for? The poor person in front of me in the lobby was on her third room. The first two room keys they gave her were for occupied rooms! She walked in on multiple people. I don't know how hospitality works but that is a huge red flag.