Nightmare. From the booking process, location, false images, stained couch, missing furniture, a train that runs about 10 feet from the bedroom window every 20 minutes, their customer service.. it was all bad. I spent about two hours talking to three different people. Finally, I was “promised” a full refund. Currently awaiting to see if that actually happens. Location was sketchy- needed three codes to actually get into the rental. The images that correlate with the posting are NOT what the place looks like. When I questioned it I was took it was “similar” which is very false. Horrible experience.