The hotel itself was super clean, just bland. The halls through the hotel were beautiful. The staff experience just wasn’t up to par. We were unaware of the fact that if you didn’t check out immediately, they would charge you. We got our things out and we’re completely out by 11:05 and they charged us $11 extra on top of our $115 room. Communication between staff and guests needs to be handled better. The hotel was NOT booked up. Extra fees like that are ridiculous.