Based on the location and pictures, it looked like a great option, however we were pretty disappointed with our experience. The towels and bedding were awful and are in desperate need of an upgrade. Towels were stained and the bedding was incredibly thin, worn out and barely stayed on the mattress. The bed was very uncomfortable. The unit is advertised as able to sleep 4, however I can’t imagine 2 adults sleeping comfortably on the futon. We were very frustrated to find out that maintenance had entered the unit one day while we were out to handle a work order. I messaged the host to let them know and ask that they give us a heads up or preferably wait till we leave. It was a little unsettling considering our suitcases were out. They said that the work order was entered weeks ago, so they shouldn’t be there for that and occasionally they come by for routine maintenance. Unfortunately, they returned to address the work order. The fact that someone entered the unit while we were not there was very aggravating. I would have preferred they waited till we left or at least gave us a heads up that they were going to check something out. I’d expect those kinds of things to be addressed before hand to avoid guests being interrupted or surprised like that. The walls in the unit were very thin, you could hear conversations from units next door and from the hallway, as well as the jets from the pool outside the back door.
The check in process was fairly easy. Instructions were much more confusing than they needed to be and parking was not bad at all. I did message the host to clarify a question I had, to which they copied and pasted from the check-in directions, which I felt was rather rude and condescending. The latch app was easy to use. Make sure you send them your email prior to checking in and follow up if you don’t receive the latch invite. Location was great. Probably a 5-7 min walk from Broadway.
The unit is nice, however I think there are several opportunities to make it more comfortable and inviting for guests. For the price we paid, we might as well have stayed at a hotel with fresh sheets and clean towels.