I messaged Laura to let her know what time we'd be heading there. She had everything ready for us. There were fresh sheets on the bed, fresh towels in the bathroom. She has a bowl full of little travel shampoos and conditioners which I thought was a nice touch. She has a map of Nashville in the entry way, a fridge that she's okay with you putting leftovers in, she gave suggestions of places we had to see. She baby sit my dog while we were out and she even offered to pick us up one night we were going to bars (she's also an über driver). Very friendly and accommodating.