The worst air bnb experience I’ve ever encountered. Never have I ever stayed at such a poorly managed place before.
1) The lock to their house was broken. We arrived at 1am and could not get in and could not get in touch with the host.
2) The number to contact the host was incorrect in their own house manual. Host blamed Airbnb for the incorrect number when it is in his very own manual that he wrote.
3) We had no choice but to book other accommodations at a hotel. We spent another $450 for one night.
4) Next day, we finally got in touch with the host and he refused to refund us for the stay at the hotel when it was his own lock that prohibited us from staying at his Airbnb. Said that it was Airbnb’s fault for not getting in touch with him that night. After arguing with him for half of the day, he finally refunded us and asked that we write a good review for him because he did so.
5) We finally got to stay at the place and the bed was incredibly lumpy and uncomfortable. My bf and I both woke up with back pain.
Overall, this was such a horrible experience. We can understand when things break. That was not the issue- it was the way the host handled it from the start. He should’ve refunded us from the beginning- not only after having to battle him for half a day and only after having Airbnb step in and telling him he was in the wrong.