I did not meet Rick, but entry instructions to the suite was laid out for me a day before my arrival. Upon arrival, it was very simple to get situated. This is a very clean, very new suite. Very comfy couch and bed. Well- stocked mini fridge and cupboards. A great value for the price. Rick made a helpful list of restaurant suggestions, and there were also travel brochures to peruse. Although I did not use it, there is also a large television set with what appeared to be many channels. Would stay here again!