Unless you want to bring BED BUGS home, DO NOT STAY HERE! When we reported this infestation to Carrie she was extremely rude lacking any compassion or empathy for our suffering, certainly NO SUPER HOST!
After our 3rd day staying at “the Oasis”, while we were out for the day, we discovered bug bites on our legs; they didn’t look like any bug bites we had ever seen before. We researched comparing different types of bug bites to try to determine what we were dealing with and our bites matched the photos of bedbug bites to a T. We had plans to tour several places in Nashville, so we didn’t arrive back to the Airbnb until around 10:00 PM. Since my daughter was COVERED in bites all over her body we investigated the bed only to find bedbug excrement on the sheets, along with blood marks and very small white eggs (which to be clear, they wouldn’t have had enough time to lay upon our discovery had we been the ones who carried the bed bugs into her Airbnb which is proof that they were there before we arrived); all signs based on our research were evidence of a bed bug infestation. We called Carrie concerned to let her know what we had discovered and when she didn’t answer our call we sent her a text asking her to call us immediately. When she did call us back and we explained our findings, she was extremely angry and told us that this certainly wasn’t an emergency or something she should have to deal with at 10:45 PM on a Saturday night. I don’t know about you, but waiting until morning and being forced to sleep another night with bedbugs, seemed pretty emergent to me. We then asked her how she was going to handle this and she acted like there was nothing she could do. When we reported this she didn’t even seem very surprised by our report, only angry that we were calling her. She also claimed she had stayed in all of her Airbnb properties herself and therefore would know if she had any bedbugs. She got even more upset when we requested a full refund. She was appalled that it took us 4 nights to discover the bed bugs and ask for a refund, accusing us of making all of it up to get our money back. What we’ve found out about bed bugs since this happened to us is that it can take 2-3 days for any of the bites to show up on someone after being bitten and that bites don’t cause a reaction on everyone. When I pay for somewhere to stay that specifically mentions the extra steps they take to ensure cleanliness, I don’t check for bed bugs right away. After being persistent on the phone explaining that at the very least she should be offering us a full refund, Carrie VERY rudely told us she would give it to us but that we had 20 minutes to get out and she would be changing the door code right away. We explained to her that it wasn’t possible to pack up and get out that quickly and she finally agreed to the 10 AM check out time the next morning; however we spent the night packing up and finding a hotel as we certainly did not want to spend another second in the infested dump Carrie refers to as an Oasis.
As we were packing up we then found 2 actual bugs right next to each side of the bed (which we took pictures of and wish we could post here for proof). We also used a white lint roller to pick up the excrement which is easier to see on the roller and there was a significant amount more than seen on the bed with our naked eye. Since we had 3 more nights to stay we had to frantically find a hotel, on a Saturday night, in the heart of Nashville. I’m sure you can imagine that the price was SIGNIFICANTLY MORE EXPENSIVE than what we had originally paid to stay with Carrie. While packing, one of us had to stay inside to make sure the door code did not lock us out since she had threatened to change it while loading the car. Before leaving we took pictures of the excrement, blood marks and the eggs on the sheets, of the actual bugs on the floor and of our bug bites and sent them to Airbnb asking for their help getting reimbursed for our stay and the balance of the additional money we were out for staying in a more expensive hotel.
The “refund” Carrie claimed she would provide us with was only the cost of the nights we didn’t end up staying there, with a subtraction of a $125 cleaning fee, she had texted us about, insinuating that we should take care of her cost to eradicate the bug infestation! Mind you, a full treatment to get rid of these bugs would be $2,000-$3,000 and more than one visit from pest control which made it clear to us she wasn’t going to be doing any eradication since she thought us staying there with bed bugs was no big deal. She was only concerned about a small cleaning fee which was required by Airbnb, which she clearly hadn’t performed before our stay. By the time we finally got moved to another hotel, and had to forego the dinner we had ordered in a rush to move out, it was 3:30 AM in the morning. We were exhausted the next day and this fiasco, which caused us to miss out on a significant amount of our vacation as well as days and possibly weeks’ worth of our time taking special measures trying to make sure we don’t bring the bedbugs into our home . We will additionally have to take some of our items to the dry cleaners (another expense). As