I had to cancel directly through Airbnb. Chris never responded to my questions I had about bringing my pet. The phone number listed on their page is disconnected. After 4 days of no communication I didn’t feel comfortable traveling 3 hours away with my pet with unclear instructions for check in and the rudeness of avoiding my questions. I was asked to pay an extra $20 for a guest that was coming with me. I was happy to do but there was no way to do it through the Airbnb site. Horrible experience through and through. I will not be re-booking. I honestly should’ve read the other reviews in depth because other people have had the same issues. Airbnb was happy to refund my money in full plus an extra coupon for my next booking. The host did not respond to airbnb either. Be careful as this host is not ideal for future stays.