While we weren't able to complete our stay due to an issue with the unit (no fault of the hosts), Beatriz and Gabriel were very responsive and understanding. We initially had travel issues because we were impacted by the Southwest meltdown. They allowed my son to still check in. That's when he found they had an unexpected safety issue. Everything else was clean and as pictured. If we come to Nashville again, we would stay here. They issued a full refund without hesitation.