Michelle was very kind and welcoming. She made sure (ahead of time) that we had the correct key code and location. She told us we would receive an "upgrade" on our room. The room we stayed in was very small and basic with no headboard, no clock that worked (2 in room with neither working) or mirror (hard to get ready when the bathroom is occupied with someone else staying in the house and you have no way to get ready in your own room), no place to hang your towels, or any clothing (2 wire hangers on the door?), and inadequate lighting. It did not look as nice as the picture of the one we had intended on staying in--due to our "upgrade". However, the room (as per description on her sight which we knew going in) did come with many rules--no shoes, no food, strip your bed, start wash, etc. Which originally caught my interest thinking she would pay attention to detail! The details are for the owner alone. There was one single overhead light above the bed that gradually gets brighter, but upon entry is extremely dim. The bathroom is a shared space and you have no idea when the bathroom will be occupied, thus making it extremely difficult in the morning to plan your departure. This was not a room we will rent again.