We had an enjoyable stay as first-time Air B & B customers! The communication was excellent which put us at ease. They were able to resolve an issue we had with the heat quickly and efficiently as it was quite cold when we visited. We also felt the customer service was excellent as they allowed us a late check-out time due to our flights being canceled &/ or delayed because of a huge snow storm back home in Ohio! Overall- we had an amazing time in Nashville & would stay with this team again!!!