We weren't getting responses to questions the 24 hours prior to arrival. We were told we could drop our luggage off at 10 but when we arrived nobody was answering messages or phone calls. We texted the personal phone number and were given managements phone number. After that we were able to drop our luggage off by 1130 and check in earlier than 3 as well. Location was ideal and spot was very cozy. I'd stay here again and recommend to others.