First we started with booking and received all details about our stay almost immediately. They reached out several times to make sure I got everything and check in to see if I had any questions. The day of checking in we were suppose to check in at 4pm and received a text we were all set to come at 12 which was very generous of them since we had to different parties coming at different times. We had plenty of garbage bags and toilet paper for our group of four. Even though we brought a lot of our own things to use they had everything we needed. We definitely recommend the bbq place next door (amazing) overall no noise, easy to get downtown and very secure and safe area. We will use these guys again in the future stays.