Sarah and Kent were really easy to contact. They always responded right away and when I inquired about adding an extra night they made it happen. Checking in is very easy. We didn’t use any of the amenities/ laundry room ,work out so I can’t comment on how those are. The only issue was the cleanliness. It wasn’t terrible by any means but we ended up having to wipe some areas down, especially in the bathroom. We kept finding long black hairs everywhere. I did book this apartment very last minute late at night so that could have been the reason. It seems like all the other comments say they didn’t have this problem so I’m guessing it was a fluke. Either way it worked out fine. Thanks for the stay