Michelle was great with communication at the beginning. The last night we stayed, the wheel popped off of the bed. I told Michelle as soon as I knew, she accused me of not communicating it with her. No one was misusing the bed, and there was no weight limit made public on the bed. This has happened one other time three years ago, and the hosts were very gracious about fixing it. Michelle immediately told me I was to pay for it and would not hear me out. It was extremely upsetting for a bed that would've broken for any next guest.