First, we had no issues with the Latch app -- we all four got our emails the night before and downloaded the app and created our accounts prior to check-in time. And, at our arrival, we all had access. But, the app does take some getting used to and I could see how some folks might prefer having a lower tech key system. You do have to always have your phone in your hand. The 3 building elevators were a bit confusing, as they were located in different areas of the building, so that there was an elevator nearer to all units, but not all elevators went to the lobby and parking garage - at least they all had a sign outside that told you what each elevator went to. This unit is nearest to elevator #3, which is conveniently near the single assigned parking spot (we followed the detailed and precise instructions provided on Airbnb App to initially get the garage door opener and parking pass from the unit at check-in), but this elevator does not go to the lobby. We heard two other parties (one guests and one cleaning crew) complaining about the confusing elevators. The building itself was modern and clean. Though we were excited about the pool and courtyard when we booked, we ended up not using them - the two times we walked by the pool it was very crowded and the temperatures were so hot the days we were there, that it just was not conducive to sitting in the courtyard. The unit itself was very nice, just like the pictures. Very clean and everything functioned well. We did not cook in the kitchen or eat any meals in the unit. The linens were a nice quality and there were some nice supplies like full bars of soap, shampoo & conditioner, Q-Tips, and k-cups (cider, hot chocolate and a few different coffees). There was a toaster, bar accessories, iron, blowdryers and even a curling iron. The stacked washer & dryer were full size and worked well (we had brought our own laundry detergent). The balcony is huge, has tables and chairs, and is a walk-around since this is a corner unit, but the views are just a parking lot and the neighboring buildings and a sliver of the convention center. The neighboring building tenants' windows & balconies are pretty close. The bathrooms and walk-in closets are huge. There were a few card and board games to play and there are three nice TVs. The beds were comfortable, though we did notice that the King bed mattress was starting to have some divots and likely will need to be replaced soon. Location of the building is fantastic - an easy walk to Broadway, Bridgestone Arena, Convention Center, and Country Music Hall of Fame. We only had to use our car to go to Geodis Stadium for a soccer game and a visit to the 12 South neighborhood. We walked to and greatly enjoyed a meal and singer/songwriter show at nearby The Listening Room as well as meals at Assembly Food Hall and Pucketts - both on the other side of Broadway.