McKenzie was very responsive prior to our stay and answered many questions for which we were appreciative. She sent over suggestions of restaurants and things to do in Nashville.
The day of checkin we sent over several issues and she responded IMMEDIATELY that they would be handled. Unfortunately, most of the issues were not addressed. Our main issues were with cleanliness of beds, floors and furniture and smells as well as Maintenance issues. We handled the cleaning ourselves because we can’t stay somewhere unclean and it was an upcoming holiday weekend and proved to be difficult to find alternative arrangements for 15 people on such busy Xmas-New Year week.
I will have to say that Apt C was much cleaner and nicer in appearance than Apt D. We used Apt C to eat and gather since we were comfortable there.
I’m sure the standards of cleanliness and maintenance can be improved with time and attention because the Apts have much potential. We just didn’t have a great experience.