For the most part, Matthew's home was great! The place looks just like the pictures, so you know exactly what you're walking into. Matthew was very quick with communication and got back to us right away. The only issue that we had was there was dog fur on the sheets when we had arrived - assuming the previous visitors had brought a dog. Although very unfortunate and we decided to rewash all the sheets, we messaged Matthew and he got back to us offering to send someone to come over and fix the issue right away. If not for that issue I would rate it a 5/5!