Myself and 6 girl friends stayed at Amanda’s place for 3 nights. The location is great and a short walk to the strip and many other Nashville attractions. The apartment is decorated very up-to-date and easy to access. There is no parking so you will have to find a place to park nearby that will cost you. We ended up parking our car a couple of blocks away in the city library parking garage for much less than we would have at the other garages near by. The entrance of the building was under construction so it was hard to find at first because we didn’t realize we could enter the building from the looks of it outside.
Upon our arrival, we were surprised to find the apartment looking less than ready for us. The counters hadn’t been wiped and had crumbs and coffee stains all over. The pots and pans were thrown onto the shelves, there were finger and hand prints all over the fridge and other appliances, tons of hair and crumbs on the floor throughout the apartment, stains dripping down parts of some walls, the curtains weren’t fully attached to the wall and were falling off, hand prints on the mirrors, some food remains in the sink, ect. We documented and took pictures. It looked as though someone had come in and made the beds and did nothing else to clean. We contacted the host and sent her the pictures of the space, she got back to us quickly and assured us that a new cleaning crew was being sent to us. They arrived shortly after and began to clean the apartment. They too were surprised by the condition of the space. While they cleaned, a portion of our group left to go out while myself and one friend stayed behind until they finished cleaning. It wasn’t exactly how we wanted to start our girls weekend but given that 2 of my friends (who were also guests) are Airbnb super hosts with 12 airbnbs between the two of them -we were being more than accommodating and understanding. We never want to make things difficult and try to understand the hosts perspective. We were a little taken back when the host didn’t offer anything more than sending cleaners to compensate for the inconvenience. Fast forward to the next day… we had dinner reservations at a nice restaurant nearby. We all got ready and went out. We were gone for about 3 hours and when we came back to the apartment we found one of my friends suitcases soaked in… (this is so gross)… pee. This is so embarrassing to even write as I realize that most people will assume it was one of us. But I am certain that we were NOT responsible for this. Our immediate response was complete confusion and even laughing in shock but as we all say there trying to understand what had happened we all began to feel extremely unsafe and even more confused. I reached out to the host and let her know our concern. The only logical explanation we could come up with would have been that someone had come into our apartment (possibly whoever was supposed to clean it originally) and peed on one of our bags for complaining. I asked her if there were cameras in the halls or elevator that we could view to see who could have done this. I’m still just shocked about it as I write this. So so bizarre. I travel frequently and have stayed at many airbnbs and never have I had anything like this happen. At the very least, we were concerned for our safety and wondering who could have had access to get in. The host responded with extremely passive aggressive messages that felt gaslighting and accusatory. She claimed there were no cameras and that it couldn’t have possibly been the cleaning staff because she is able to change the lock code from her phone at the end of each cleaning shift…. We found this very hard to believe so we began looking into the lock on the door. We found no locks under that brand name that were WiFi compatible, making it impossible to be able to change from any phone or app. After going to back and fourth a few times with the host I was shocked that she STILL didn’t offer anything to resolve or compensate our situation and was blaming us. Once again, this was strange and we were all left feeling like we had done something wrong when we didn’t do anything nor did we ask for any of this.
I ended up having to escalate the issue with Airbnb who within a day had resolved the issue and sent me back a portion of the money for our stay. Given the price to stay here when we could have stayed at a nice hotel near by (without the hassle we had dealt with here) I felt that was more than fair. I was disappointed in her lack of customer care in this situation and feel that I need to give future guests a heads up. If these concerns are fixed and assuming nothing like this happens again, this would be a great place to stay but I don’t see myself returning here in the future.