The apartment is large, in a good location and easy checkin. That’s where the positives end. I was shocked at how affordable it is for the price and quickly realized why. The sheets on both beds has a big yellow stain, there was chewed gum stuck on the side of the nightstand and handprints all over the windows. You can also hear every footstep and movement of the neighbors and every passing car.
That was all pretty frustrating and not a relaxing experience to check in to, but the lack of communication and support was the worst part.
When I contacted Sonder about the cleaning issues they didn’t respond for 6 hours. At 10:30pm, I decided to move to a hotel. When they got back to me they offered to have someone clean the place (which would obviously be the next day so I’d have to sleep in stained sheets). I said I’d already left and requested a refund with both Sonder and Airbnb. They offered me $50 (which isn’t even the full cleaning fee). I’ve been in touch with probably 12 different agents from Sonder and Airbnb and still no going back and forth to get at least half of my money back.
Never written a bad review before and been a huge Airbnb fan for years but but want to help you save your money and headaches from having a similar experience.