Do NOT book this unit or from Vacasa TN.
While the unit itself was lovely, and the river views were nice, we had many issues with our stay that really put a damper on our trip. I have never written a negative Airbnb review but I feel I need to warn people.
The biggest issue I had with this place is due to an unlisted “policy” of having to pay a fee to have housekeeping check to see if I left items in the drawer of a room. I know I left my airplane neck pillow in this drawer, which I am not concerned about, however I am unsure if I left anything else In the same drawer that may be of value. Any personal host or hotel would be more than happy to let you know if you left something in your room after check out, but they won’t even tell me if I left anything till I pay this fee, effectively holding my items hostage OR making me pay a fee only to tell me I didn’t actually leave anything behind. They claimed this “policy” is noted in their checkout instructions, which conveniently were never shared with me. It’s also not listed anywhere in their terms and conditions or the listing itself which is against Airbnb’s own policies. It’s also simply absurd. I cannot imagine treating a guest of mine like that in any circumstance.
While that issue happened after checkout, there were also more issues with our stay that weren’t great…
1st issue - there is construction blocking both ends of the block that this rental is on, preventing ride-share drivers and food delivery vehicles from entering, and causing lots of confusion and delays getting to/from places. I have an aunt with physical walking issues who was staying with us and it was not a good situation for her having to walk quite a distance to meet up with the lost ride-share drivers.
2nd - getting into the building is confusing and it’s quite difficult to get all your belongings up to the unit. I had my own issues and ran into 2 other rental guests staying in the same building who were struggling to get in and I had to help them figure it out.
3rd - they provided 2 rolls of toilet paper for us for the entire stay. As 5 women who need toilet paper every time we go to the bathroom, we needed more on the second day of our trip. When I contacted the host to see if there was more stored somewhere in the unit, or if housekeeping had any they could drop off as they’re present in the building daily, I was told no and that we’d have to buy our own. Queue the instacart drop off issues with the road closure situation to make this even more complicated. I am tech savvy enough to have these delivery services on my phone but had I not been there my elderly family members would have been left very confused as to how to get more toilet paper - a pretty essential amenity. Had we been a group of dudes maybe 2 rolls would have been enough but of course we get to suck it up and figure it out as a group of women.
Save yourself the frustration and book another place, even if it’s a bit more expensive or a hotel rather than rental home.