Mike was great to deal with and very nice. The only reason I don’t give this a 5 star is because it is a time share. Here is the issue we had: Airbnb is frowned upon within the timeshare community and if there is any over booking, they are the first to be relocated. Which was the case for us. Luckily, I had family that was renting a unit and I was able to stay solely because they classified us as guests of a resident, if family was not there at the same time, we would have lost our place. They mentioned that we would have had to have a guest certificate which was not given to us when we paid for the Airbnb but would have been an additional 50$. In the end, no harm done but would like to warn others to make sure you get this guest certificat if you are renting the timeshare.