Pros
-very nice terrace
-all the essentials in the kitchen
-decent bed
-pictures are accurate
-some customer service members were very nice
-great location and super walkable neighborhood
Cons
-check in was a nightmare. I called to confirm I was in the right garage and was told I wasn’t. I circled the block for 20 minutes for them to lose connection. I called back and was told I was in the right garage originally.
-pull out couch is broken. It literally bows at the center and inclines where you rest your head. It definitely needs to be replaced.
-the sheets were all dirty. The one on the bed had a huge stain on it. The sheets given to to replace those had hair on them. They were in a plastic bag that said clean linens, but I honestly believe they reuse them.
-I asked if they had a blender and was told that they’d be bringing one up to our room. I waited 7 hours before calling again to be told that there were no blenders.
-I requested conditioner and detergent. After a few hours of waiting, I was told my request couldn’t be honored.
-I believe the reason they have a lot of the issues they have is that they don’t have a designated front desk. They also don’t always have staff. They make promises they can’t keep because they just don’t have the staff.
Would I recommend this place? I personally wouldn’t go back. If the sheets were clean and they had a front desk and we didn’t have someone who needed the pullout couch to sleep, we’d consider it.