On paper, this place was awesome. Great location. It was clean, nice, walkable. In practice, I had a harder time. I think the biggest problem for me was I thought this was a standard Airbnb run by an individual homeowner, but it seems to be run by a whole company, which for me created some challenges.
I struggled with the unclear instructions on their third-party check-in and needed support before I even got there. When I did, it was meant to be fully stocked, but I had to take things out of the oven with bath towels because there were no oven mits, and then use the bath towels to clean up spills because there were no paper towels. These are just a couple examples. The elevator was acting up almost the entire time, which was a challenge with a 2-year-old. I had to download a separate app (the company's) and make an account just to make requests and get help. The folks I talked to on support were very lovely and helpful, but I wish I didn't need to use support as often as I did.