We were in town for the weekend from Chicago and were super excited to stay at Sonder (Nashville) based on previous reviews. When we got to the location we were a bit disappointed. The location seemed to be in bad area, and there is construction all around the building. Not great views, and people in the area seemed a little sketchy.
We showed up an hour early, contacted the given number with a request for an early check-in. We received no response to our request.
When we were finally able to get in the room/apartment, the place smelled like sewer. I tried cleaning the sink but the smell persisted. A couple days into the trip we woke up to the kitchen nook full of ants. The first time we tried using the coffee pot we realized it was infested with ants as well. We didn’t keep any food in the room and never used the kitchen. We contacted support or customer service and we were told somebody will be sent to clean room and spray for ants. Nobody ever showed. I find this extremely unprofessional, and will not be returning.