Ryan, thanks for the survey and request for 5 stars, but at this point I cannot get to 5 stars. It mentions honest dialog, so here is our honesty. I’m really not sure what stars are appropriate. I’ll start with positives, your response time and communication other than on check in day was great and friendly. The complex was nice, generally clean and quiet and the area had a cool vibe with MLRose, crafted Brew, first watch and a nearby Publix. All great. Here is where I have my concerns.
Pictures are not clearly reflective of property. We have stayed at numerous properties from VRBO and the accuracy has been great, this one not so much. Several rugs pictured are missing parts of furniture are missing. I learning to understand the Airbnb system a little more as this is our 3rd or 4th one and that not everything is going to be perfect, but it should be close. If I was choosing by the pictures I took, we would not have booked this property. My wife spends an incredible amount of time researching great places for us to stay, reading reviews looking at every picture of every room to make a decision we know we won’t regret.
Paint! Good lord a simple coat of paint is strongly needed, builder grade primer on all walls for a $400/night property is just tacky! In fact we almost called to offer painting the unit in exchange for the stay.
Cleanliness - I’ll send the pictures but mold in master shower, mold on bottom of the other two shower curtains, dust on trim and worst of all change the filter on you HVAC system. You have several sitting replacement filters in closet, I almost replaced myself, but it’s not my job. The HVAC vent on top floor is almost clogged with black dust.
Adjust the hot water heater. Waiting 5 minutes of wasted water to get hot water to second floor is just dumb. It’s a simple fix - we have a similar system on our 3200 sq ft house and have no issues like this.
So those issues being said my stars on the property are an honest 2 maybe 2.5 if I am comparing what is advertised versus what we purchased. I think you have a great place, but it just needs a few things cared for.
Dave & Kim