The house was in great shape. The linens were a great quality. They even had makeup wipes in the bathrooms! My only complaint is the amount of money they charged for early checkin. We had asked about early check in for weeks, and not until the week of did they state it would be $200 for a 4 hour early checkin. I could understand the cost if they needed to rush clean, but no one was in the house the night prior.