I had a great visit with my 4 year old daughter and parents. The house was great for us. The neighborhood was a good location for us. I was able to walk with my daughter (who was on her scooter) to a cute bakery with a delicious breakfast sandwich as well as a coffee shop and some restaurants. If driving or up for a longer walk, then it's very close to the 5 points area. We didn't need to interact with Emily much, but when we did, she was very prompt and friendly with answers. I would definitely recommend this cottage.