This was a very unfortunate situation. The host mixed up his properties and when we arrived at our airbnb to check in, we entered the pad code and entered into a house that was clearly being occupied. Luckily it was the afternoon and luckily the guests who were staying there were not physically at the house. But -- not a pleasant experience at all. To our host's credit, he was incredible embarrassed and offered us an immediate full refund. He called right away to do so, called Airbnb just as quickly and then followed up with me afterward to ensure that I had spoken with Airbnb to confirm full refund.