The apartment is beautiful, clean and in a good location. However checking in was terrible! We had a late flight into Nashville and arrived at the Airbnb past midnight. The check-in instructions were very confusing and stated that there was a lockbox with a key to open the door. However there was no lockbox on site. I called and messaged the host asking for help but there was no response. They do not respond after hours, which is a huge inconvenience. My friend and I ended up sleeping in our car until a kind resident of the building opened the door for us at around 6 am. She was not surprised when we told her our situation, apparently things like this have happened in the past for other guests. I called the host again multiple times and they didn’t return my calls until 3 days later. Apparently my calls were not in the system! I always book my trips through Airbnb and have never experienced something like this. I enjoyed the apartment but was disappointed by the customer service. If you are going to book this place, immediately ask the host for the code on the door—during office hours of course. There’s no need for a key.