This was the worst Airbnb experience my husband I have ever had. We’ve been members since 2013 and have always, like others, booked based on the photos of the space and they’ve always been accurate when we arrive. So, first when I received the request for additional information (photo of my license, etc) and the document for the parking it seemed excessive and was extremely confusing but I was up for the task for the space we had booked. When we arrived the parking lot seemed unsafe, we even heard a gunshot (no joke) from a few streets over. Then we walked into the hallway and there were trash bags and brooms on the floor right outside our door. Which we thought was strange but then we entered into our Airbnb anyway. It was nice but NOTHING like the photos of the Airbnb we booked. They never told us we would be in another location and so we were extremely disappointed. This was a surprise getaway for my husband’s birthday so we got in around 8:45pm and immediately had to contact the host. We ended up having to call the number they provided and had to send photos of the space proving it was different and they said they would get back to us. Communication was so delayed we had to get Airbnb involved. I ended up finding the listing they had put us in which was lower in price than what we paid for. I never even spoke to “Alex” but all of the Abode representatives. They tried putting us in a different listing and all we wanted was to be in the listing we originally paid for. They claim that in their listing in the “more about listing” they state that because do they are brand new the photos may not be the exact place you book for but it will be “nearly identical” and that’s what they said happened to us. The difference between the space we booked and the one we ended up in were about the differences in fraternal twins not even close to identical. So, because they wouldn’t honor our original listing we ended up having to book somewhere else and didn’t get things resolved until the next morning leaving us without anywhere to stay for the night. It was a nightmare. I wouldn’t recommend this host to ANYONE!