*Honest Review*
- The area seemed like it was an up and coming area. We felt very safe. Never heard any trains throughout our stay and the location was really convenient to Broadway and all other neighborhoods. Approx. 9-11 min drive to broadway.
- The house itself was beautiful. Very welcoming home with great accents throughout.
- We requested an early check in time of 3pm (normal check in is 4pm) and they could not accommodate. We got into town an hour early and had a dinner reservation with dress code so we would have liked to have the extra hour to unload and get ourselves ready.
- Went through house to check stuff out and opened up the drinkware cabinet to find a broken wine glass just sitting inside there. There had been a note from previous renters that stated "Broken wine glass in cabinet before our arrival." So, they never took care of that.
- The air conditioning on main level did not work properly and was VERY warm. They had a technician come check it out to say there was air blowing through the vent -- that was the fan that was on, not the air conditioning. It never cooled down until sun went down. The issue was never fully resolved. Its unfortunate when these property management's take advantage of the fact they think people wont be in the home during the day. The problem should have fully been addressed right away and not left alone. Upstairs air conditioning worked fine.
- Checking out was a lengthy process & makes you wonder why you are paying a cleaning fee of $225+. You are doing majority of the cleaning, taking out the trash to trash cans, closing blinds, resetting thermostats, stripping beds, etc.
We found a notebook in the B&B that was clearly from a cleaner for previous renters and it states all the little tiny marks, scuffs, messes, etc. that the people left. It seems like they will charge you for any tiny thing they can get away with so be aware & take pictures of everything upon arrival.
I would stay at this home again in hopes of better outcomes if something like this were to arise again; however, renting with direct home owners probably has a lot more benefits than dealing with a property management company.