As soon as my husband walked in he noticed the staff was extremely friendly, happy and helpful. The room was well-appointed, warm (it was freezing outside) and very clean. The mattress was very comfortable and pillows were "perfect". They service the room every day which was a great surprise. Location can't be beat, easy to park and although he didn't try it, a delicious-looking breakfast was served every day with a chef who cooked to order. There's no tv in the room but they had iPads connected with wifi, Netflix, etc. Will definitely stay again!!!