There aren’t enough superlatives to highlight the respect with which Jen treated us. On a Wednesday three days before check-in, we were planning out our first weeklong family trip since the pandemic began. By Thursday and into Friday, a hurricane suddenly emerged in the Atlantic threatening southern New England. The communication that Jen had with us throughout the three days was constant, prompt, detailed and highly respectful. While Jen could have easily agreed with our suggestion to shift check-in and check-out by two days, she made the safe and smart choice to refund us under AirBnB extenuating circumstances policy.

The trust that was built between us over this time made the collective decision that much easier. For this foremost and also for the area where they reside, which we have visited several times in the past, we would love to visit their home during a future summer.