The communication with Chip was all through email. When I tried to text him about things (wifi password, no more toilet paper), I never received a reply back. I also never saw him once in the place. When he says they are hands off, he means it! The AC was on when I arrived, which was very appreciated, and there was breakfast laid out the next morning, but never seeing another person in such a large house was a little odd. It was also much much darker in the house than the photos let on.