Great communication and speedy replies to any questions. The room was lovely and very clean, the bed super comfortable, nice private bathroom and deck. Visited in summer and only needed to open windows and use the fan, but a/c is also available. Nice touches like small refrigerator (which we didn't use but appreciated), muffins and coffee or tea in the room, private entrance, eye masks, info about Bristol including some great eating suggestions, and a very warm welcome. We were busy with family in the area, so we didn't see our hosts as we were coming back late and out early, but nonetheless felt very welcome. Location is great -- a quiet neighborhood a little outside of downtown Bristol but easy to access by car (5 minute drive at most). Bristol is awesome, with lots of good food options, parks, waterfront galore, and greenery.