Rachel was pretty good with communication anytime I had a question or concern. If you are a light sleeper this location is not for you. The factory next door is very loud and works all night. The house was not the cleanest in some areas, but once Rachel was notified she sent the cleaner back out to help rectify the situation. The house still needs a deep clean. But the up stairs was my favorite part. The wooden floors and exposed beams were absolutely beautiful.