Our "host" sent me the check-in procedures via email the day of our arrival, but I was unable to get email service. I only saw her instructions a couple of days later when I was able to retrieve my email. We arrived early to say hello to our host and make sure we would know where to come back to. We went to have dinner and came back to the apartment rather late but couldn't find the apartment behind her house because it was extremely dark. I searched for the area where we could go to find the apartment but was unable to find it because it was so dark.
I should have called her to let her know that we would be late...my mistake, but we got caught up visiting with family. I hated to do so, but I knocked on her door to ask where I could find the apartment. When no one answered, I headed back towards the car. The host appeared from the side of the house, accused me of being drunk (I'd had a couple of glasses of wine with dinner), and told me I could not stay there due to breaking her house rules. We were very tired from travelling all day (started out at 4 a.m.), so by 10:30 p.m., we needed a place to stay and now felt rather helpless. Not only was I mortified to be accused of being drunk, but I then had to scramble to find another place to stay. She even kept over $260 of the $387 I had paid Air BnB, telling them that we had not followed her house rules (which, I'm unclear as to which rules that would be since we never even checked in nor set foot inside her property).
When I called Air BnB, after many texts back and forth, they finally said that one of us was not telling the truth, and there was nothing they could do to help me. Not only was I accused of being drunk, but then I was also accused of lying. I will NEVER use Air BnB again!