I had rented the room for my sister who was visiting from Florida and this was also her first Airbnb. We arrived rather late and were greeted by Malinda. She was extremely friendly and accommodating. The room on the second floor was clean and comfortable. My sister, who is older, had some technical challenges with the TV, but Phil was quick to explain everything to her and get everything squared away. The house is in a quiet part of town, very close to RI college and several good restaurants. Once you know where it is (and don't follow any GPS), its easy to get to and from. I would highly recommend this rental to anyone looking to stay in the Providence area.