Thomas was very communicative - we didn't have any questions or need anything during our stay but I'm sure that, if we did, he would have been very responsive. He provided clear instructions about how to check-in, how to access the wifi, some local recommendations, etc. This is in a great location, above an excellent breakfast/lunch spot (Corner Cafe), and within walking distance of both the Newport mansions and downtown. Parking was easy and the space was comfortable. Would recommend.