After a long day of travel from California to Rhode Island with our young children, we arrived to find the vacation rental property in an unsatisfactory condition (dirty floor, crumbs on couch, dirty bathmats, kitchen cabinets needing tightening to close, non working light bulbs), and in various states of disrepair (closet door off hinge, curtain rod hanging off wall), while also lacking basic rental amenities (hangers, ironing board, remote to downstairs tv).
We had to spend the first few days of our stay addressing these issues, while also reaching out to nearby friends and family to borrow tools and items needed for our stay. Luckily we have family in RI who were able to help. Be prepared if you’re coming from out of town.
After placing our first complaint, the Anne O’Brien Team gave us light bulbs, hangers and new bathmats. They were also able to get landscapers to cut the overgrown grass a few days later. They also sent cleaners that spent about 15-20 minutes “cleaning” floors and carpets and placing the furniture covers in the washing machine for us.
This experience left us feeling un-welcome in our vacation home, and trying to spend the least amount of time in the home. We appreciate the Anne O’Brien team’s professionalism throughout this process. However, we didn’t feel this property was ready to accommodate guests. We had expressed this to Anne O’Brien Team and requested to either relocate to another property and/or receive a discount for the inconvenience this has caused us.
After an in person meeting and several phone calls/voicemails from the Anne O’Brien team, they stated an attempt was being made to contact the owner. The final voicemail stated the owner has contacted someone to cut the grass and they would send a handyman to repair certain items. Aside from the grass being cut, we received no additional communication from the Anne O’Brien team, nor a handyman to fix previously communicated items needing repair.
In summary, this house could have a lot of potential if treated with care, properly cleaned, decorated, and made to feel like a “beach house” getaway. Sadly we found the house overpriced and bare. If you’re ok with a bare house with minimal items, it could serve you well. Do your research on the area, and make the best decision for you.