Karisa's response to my concern about the dryer was helpful and she made sure that I understood that we did not have to wait for the repairman. She assured us that he is trustworthy and he was. However, we stayed for three days without a dryer and we learned that the delay was that the part was unavailable, but only after we had spent three days without a critical appliance. Key retrieval was excellent and my son remarked on how friendly everyone was in the office. That makes for a good start to a vacation.