First, I would like to say that the location of the house was amazing to downtown, the room sizes were great, and there was more than enough room for our large group. Easy check-in and check-out.
The negatives - when we arrived we realized 1 out of the 2 bathrooms wasn’t working, the patio cushions weren’t useable due to a past storm (they were left outside and were completely soaked), and we weren’t able to use the fire pit due to a city drought ordinance. The bathroom got fixed the second day we were there which wasn’t too bad but very inconvenient because with a large group having one toilet was sort of difficult. As for the fire pit, Heather explained that there was a city drought ordinance that had been in effect for the summer which we totally understand not allowing us to use the Fire pit but why wasn’t this stated in the listing? That’s false advertisement!! We specifically chose this house for the outdoor area and the fire pit. In my opinion that should be stated in the listing because we would have chose a different house to rent. Lastly, I guess the last renters left the patio cushions out and there was a storm so they were completely soaked and unusable. Heather came out with new cushions and apologized but it was annoying because she only offered the new cushions after I complained to her about not being able to use the patio and the fire pit. She didn’t offer the new cushions immediately, she actually told me to put them in the sun to dry despite the video I sent her of the cushions completely soaked and ruined. How funny and rude is that? We rent your house and you tell me to dry out the patio cushions so I can utilize the patio! Heather offered to give us money back but that never happened, ha!