Nick responds to communication very quickly. The room is clean and beds are comfy. Plenty of towels and shampoo, conditioner, and lotion provided. The problem we had were with shared spaces. We arrived very late and the bathroom happen to be filthy. Someone had made a disgusting mess on the toilet, dusty, and almost clogged sink. I almost threw up when I saw the toilet. Toilet paper holder and towel rack are all broken. Kitchen was messy and the fridge was full of stuff. Nick sent someone to clean the bathroom right away but when we went back in the morning, it was gross again. We paid for two nights but decided to goto a hotel for the second night and paid for it again. No refund was offered. You should be aware that you will be sharing the bathroom and kitchen with 3 or 4 other rooms on each floor, depending on how many people are in each room. It is in a youth hostel style.