We came into Pelham court for a quick overnighter on Mother’s Day.
Upon arriving around 2:00 we pulled our ev into the covered car port which was real nice. We asked via text if we could check in early because our 2yr was way past his nap time and was superrrr cranky. Was told unfortunately no due to covid restriction.
Ok; I get it.
I asked if there was a bathroom in the lobby as my wife was about to burst. Was told unfortunately no.
Ok; not possible. Got it.
We took a short walk down to the wharf and went into a couple of stores. The hotel is in great location very close to shops/restaurants.
We went back to Pelham into the courtyard and I started unpacking our belongings. Cute courtyard and my son enjoyed the fountain. I auto keyed into the lobby entrance and started bringing luggage up to the room. When I came back down several guests were having trouble getting into the lobby. I let them in and continued bringing things up to room. I was able to key in around 2:50 and summoned the fam. The unit was really quite nice with a separate living area/kitchen from the bedroom.
I asked the corresponding staff member if I could utilize one of the plugs in the car port to charge my vehicle and was told Ofcourse.
I went back down to the car to get one more item and plug in. Unfortunately, the way the outlet cover was I wasn’t able to fit my plug in. No biggie, I had plenty of juice but as an ev owner, you always take the opportunity to plug in regardless.
As I went to go back into the lobby I was unable to open door after keying in the code. I knocked on office door and a staff member tried to assist. She could not get it to open either and had to call another staff member to to let us in.
No biggie... whatever. They ended up putting tape around the door junction so that basically the door just never shut or locked for rest of stay. Kind of unfortunate from a security standpoint but again; whatever. We went out to dinner and had a great Mother’s Day evening. We turned in pretty early and woke about 0745. My wife went down to get coffee and pastries but no pastries due to covid.
I got it. No biggie. We started packing to Chevk out and get breakfast somewhere. Woke my 2yr old about 20min before we left around 8:30 and departed around 8:50ish I think. Before I even had a chance to text staff we were checked out, we drove a couple miles and realized we left the baby mattress at hotel and circled back. My wife ran up and got it and they had already begun cleaning room. Which thought was odd considering I hadn’t checked out yet and was literally five min after we left. You’re able to leave vehicle until about 12:30 after 11:00 Chevk out I think.
Anyway, doesn’t matter. We headed on to breakfast at Cru which was amazing by the way. A short time later I checked my phone and at 8:50 I received a message from John, one of owners I think, that he had been made aware and listened to quite a bit of noise coming from our room. It seemed there is running around/playing which is causing noise through the floor. Asked if we minded assisting him in quieting that down... ha; seriously?
For the 20min my 2yr old was up and about while we were packing to check out was too much for Pelham courts guests and management that it required a noise complaint/warning? I’m kind of giggling about it now but seriously; what a joke. It’s not like he was running around for an hour causing mayhem. What if we brought our 100lb dog? What if we had multiple kids not just one 2yr old. We are most easy going people and did have a great time in Newport/Pelham despite a few hiccups and this absurd message but would we stay here again?
Nah, for almost $300 we have experienced way better values and customer service. Even during covid...