This review doesn’t necessarily reflect the unit as much as it reflects the host’s attitude and professionalism. Our check-in was scheduled for 3pm on 10/22 and we arrived nearly by 5pm due to travel. When we arrived the unit had not been cleaned from previous renter whenever that may have been. Dirty dishes in the sink, stains on the counter and stove, musty smell in the unit, trash left in the bathroom trash can, toilet and shower not cleaned. We contacted Emily and she did offer to have the unit cleaned if we would wait 15 minutes for someone to get there but at this point we weren’t comfortable staying there any longer. The cleaning would have taken at least an hour or more to clean the unit up to AirBNB standards. We expressed our discomfort to Emily and she immediately got defensive and short with us. She thought it was necessary to tell us that she would be sending someone to “make sure” we checked out and vindictively told us we would not be getting a refund. This was not an issue with us not liking the unit but a health and safety concern as the unit hadn’t been cleaned. Emily did not take responsibility over the phone for this and acted like it was nothing to be concerned about saying ‘there’s nothing more she could do”. I understand that mistakes are made and things are forgotten, but mistakes do have consequences. Our request to have our stay canceled and our boarding refunded was not asking too much but Emily would not compromise even though this mistake was her responsibility as host.