As we were three adults and an infant staying for three weeks we had somewhat different needs than most guests and there were a few things we needed to ask for, but Susan was very accommodating and responsive. As others have noted, she lives very close by and we never had a problem reaching her. The apartment itself is lovely, just a heads up that the bedroom with the futon doesn't have an actual door. (Its a new listing though and she's moving things around so this might change.) We were at first concerned about parking as there's really only space for one car, but luckily we were able to squeeze in two. We took full advantage of the great location-- frequently eating at Seven Stars and North-- both of which are delicious, and enjoying cocktails at the Avery. FYI for those coming for longer stays there is a laundromat with drop-off service just down the road.