The house was great. Clean, great location, comfortable, perfect. So why 3-star? This was because the heat broke in the middle of the night. I texted Scott at 5:30 AM. A maintenance guy came at 8 and fixed it. That isn't terrible (therefore not a 1 star rating) -- but I would have expected a bit more than "I'm sorry." A credit? Partial refund? So while I wouldn't discourage anybody from staying at this property I felt the need to convey that my stay was not optimal.