WORST AIRBNB EXPERIENCE I'VE EVER HAD. Total disaster of an accommodation, with the worst and rudest host I've ever come across in any AirBnB or anywhere I've ever stayed. This place should be taken off AirBnB. It is not worthy of being on this website, and the listing is totally misleading. The problems included, but were not limited to the following:
1. NO SOAP IN THE SHOWER: They had loads of little half used and empty shampoo bottles and moisturizer that looked like they had been taken from other hotels.
2. INACCURATE LISTING: It is listed as a "Boutique Hotel" on AirBnB. It is in fact worse than a hostel. It is just a bunch of rooms on the third floor of a building, and there isn't even the name of the "hotel" on the outside of the building. Hotels and even hostels have a reception. This place does not. Hotels, and especially boutique hotels have private bathrooms. This has two shared bathrooms for ten rooms.
3. NO CHECK-IN INSTRUCTIONS: No check-in instructions nor parking instructions were given by the host. They gave some after hour check in instructions, but no regular instructions.
4. UNRESPONSIVE HOST: Host did not pick up phone at all when I was trying to find the accommodation and finding parking. I wasted close to an hour finding the place and finding parking. Host took a long time to respond to messages.
5. EXTREMELY RUDE HOST: When she did respond to messages, she was extremely rude, unapologetic, and actually lied about the property. She claimed that guests were meant to bring their own shampoo and soap, when in fact both are listed as amenities that this accommodation provides on their AirBnB listing. She sarcastically told me she could give me the addresses of some nearby convenience stores to buy some.
6. NO REGULAR AMENITIES: No basic things like cups or glasses in the room if you wanted a glass of water.
7. NO ONE TO HELP: No one available to handle any issues should they come up during your stay. There are 10 rooms, all with keys. I messaged the host to ask the host what happens if someone loses a key during their stay, especially if it's at night, and she didn't respond to my question.
8. VERY DIFFICULT TO FIND. It's not even called the Crow's Nest, as it is listed in AirBnB. There is no signage for this "hotel". It's on the third floor of a building called the Seaman's Church Institute. This makes finding the "hotel" itself very difficult.
9. TERRIBLE VALUE: I might expect this for something that was inexpensive, but this was $245 a night, and that only gives you a small double bed. I might have been forgiving if the host had actually apologized and not been rude. In the end they were forced to refund me $15, which is about 5% of the total reservation cost. Not really an adequate refund for incorrectly listing their accommodation as a boutique hotel, nor providing all of the amenities they listed on AirBnB, nor the host generally being rude and not caring about her guests.
DON'T EVER STAY HERE. YOU WILL REGRET IT.