Jack was very responsive and accommodating. We had to reschedule our trip 2 times and he was very understanding. The location was perfect, close to everything and could walk everywhere. The first floor unit was cute and cozy. However, we were originally in the second floor unit but found the twin beds and the lighting to be below our expectations. Jack graciously let us move to the first floor, which was much better suited to our needs. Overall we had a really good experience, but would recommend booking the first floor.