Communication and location were great but unfortunately I had to cancel my stay due to travel restrictions from a snow storm. My first experience using airbnb was not the best. Scott, the host, happens to be a 3rd part management company not the actual owner. I don't think they even live in the area where the major storm was which is why I had to cancel. They would not even entertain refund above their policy or in good faith. Read all the policies and make sure you know who you are renting from. This one is just another company making a dime.