Karen had excellent communication. She responded promptly and was very helpful, always. The unit was clean and well kept. The location was on Thames street, on top of a deli. You could walk everywhere, which was very beneficial. The door to the unit was very hard to find and not private; the door was next to the deli entrance and could not be found using GPS. We would have liked it to be a little more discrete of an entrance. The TV was very small, but did the trick. Overall, we had a very good stay.