Chip was very prompt in responding to messages and the description was very accurate. There was a digital lock to enter the home, and the apartment is on the 2nd floor with a key ready on the lock. The loft was spectacular and had lots of room - it felt like a bachelor pad! There was plenty of towels, blankets, supplies. The Netflix, Smart TV, and WiFi were great. (The WiFi is stronger near the TV than on the desk fyi). The bed was very soft and comfortable. There is plenty of lighting and outlets. I would definitely stay here again.