Any questions we had were answered promptly. Not sure if it was Chris every time or The Lofts Team. In either case questions were responded to very quickly, within 30 min. This was a fantastic stay. Roof top seating was a great retreat from the crowds below. We cooked and had everything we needed. The only confusion was two codes to get in, front door on the street then your condo door. Also didn’t realize there were more than one condo in the building. Not a bad thing and no issues with noise but just didn’t know. Took a min to find the right door. Lastly parking was easy but not guaranteed, lot across the street. I would love to stay again.