Brian responds almost immediately to any questions or concerns you may have. The location of the house can't be beat- you are very close to the highway and pretty much central to anything in the state of RI.
I spent a lot of time cleaning when we first got to the house. This was disappointing since I saw a lot of "sparkling clean" reviews. I have 3 small kids who were crawling and playing on floors that I ended up having to go buy Swiffer pads to clean the house with. There were crumbs leftover from previous guests on the counters and kitchen table. I took pictures of the house and sent them to Brian to make him aware, and he did refund my cleaning fee. We were expected to take out our own trash (normal for staying in an Air BnB) but did not have any trash bags in the house to replace them with. These were little things that were just frustrating while we on vacation. While I appreciate the refund, I would have preferred to walk into a "sparkling clean" house based on the reviews I read.
Again, the location of the house was amazing. We loved being so close to family and friends on our visit to RI. Brian's quick responses and attention to the problems we faced were very much appreciated!