Had the unit we booked switched on us several times due to repairs and double booking. We were still asking for details about our final unit until 7 PM the night of check in. They wanted us to use two different units for the two days, which we refused. The unit we were switched to was advertised as an upgrade, a 4 bedroom, but when we got there, two of the rooms shown in the pictures including the main room with the king bed were blocked off. There were two people that we spoke to on the phone during the day, neither was Raquel. Mike was nice and ended up giving us good suggestions for things to do and everything worked out in the end. A chaotic situation, probably would do better to remove the listings from being rentable if they are actually not rentable.