Just disappointed! The place sounded and looked great in the listing but was disappointed after arriving. I will give you the couple decent things first.. We had to pay for partial parking upon arrival since we didn’t have the pass yet. We were able to get in a little early at least. The location is right on the main street above a convenience store. If you don’t mind that, it is definitely a close walk to everything! Location I liked. Once you get in the main door there is a steep flight of stairs up! Be mindful of that. It’s an older building they are trying to fix up. We get in and it looked good at first walk through. Then we noticed there were no cleaning supplies available for use. No broom or dust pan. We thought that was strange. There was a broken towel rack in the bathroom. Whatever. Furniture was all very uncomfortable too. But then we later found that the bedroom mattress(s) were pretty nasty!! One was extremely stained up and a slight musty smell. And then all mattresses had tiny black specks all over them. Not completely sure what was going on there. So we were not comfortable sleeping on the mattresses after that! We messaged the host to inform her of our findings and concerns. She did respond and say she was not aware it was that bad and she was seeing what she could do kind of thing. I had to keep following up with her due to no response. Nothing else could be offered to us in the area, so we stayed and slept on the floor. She asked what we would suggest so we suggested a refund for our uncomfortable stay. She said ok. We checked out Sunday morning. I sent her 3 messages that day regarding check out and refund and didn’t hear back at all that day. Messaged again Monday and finally got a response and a very small refund. She was at least apologetic and did refund at least something. We definitely felt she could have done more.
But over all I just feel this property was not the best at this time. The host needs to get new mattresses and make the place more comfortable.
If you don’t care about that stuff and are looking for a conveniently located stay, knock your socks off. Otherwise I would just be careful and check with the host beforehand to see what has been done!
As far as Airbnb support.. they are just a waste of time and no help at all!