Sarah’s place is in a great location. Quiet part of town with friendly neighbors. The space was exactly as pictured and was quite spacious with a separate seating area. It was well-decorated and had easy check in. Parking was a little tricky but otherwise fine.
There were some minor issues with cleanliness. There was a wad of hair left in the tub and a few crumbs on the bedside table. It was not a huge deal since I thoroughly clean every air BNB when I first get there. I kindly pointed them out to Sarah and sent her pictures so that she could discuss it with her cleaners for the next time around.
Sarah responded in a manner that overall made me feel unsafe. She stated that her cleaners were all “trustworthy” and immediately suggested I cancel my reservation. I told her that wasn’t necessary as I was in town for business and that I had already cleaned the property so the issue was no longer a concern. I was simply informing her of the issue so she could address it. It did not in any way take away from her beautiful property and honestly was not a big deal to me.
She spent the next 24 hours threatening to “evict me” (her words). She repeatedly asked me if I was planning to stay for the entire duration of the reservation and I repeatedly said yes. At one point she messaged me and said “no more games” and that I either needed to state I was happy with the reservation or she would “start the eviction process.”
Despite the aggressive tone of her responses, I continued to kindly state over and over that I intended to remain for the entire stay. She seemed extremely upset and offended that I pointed out the hair and crumbs and put a lot of pressure on me to cancel before the 24-hour period was up. She went through great lengths to inform me of the hair color of the previous occupants and that there was no way possible hair was left in the shower.
The next morning she seemed to calm down. She politely texted me to check that I was still satisfied with my stay. The visit ended with her apologizing when she came to the property at check-out time.
Her rudeness did not take away from the overall experience. It’s a great space just as she described. There were some other minor issues with the toilet and stove but did not mention them to her for obvious reasons. This is a great listing but you may have some difficulties if you report any complaints to her.