I start this review coming from a place of understanding, because I believe that the Hosts are somewhat good people; they have a nice property that is well furnished and stocked and I know the hosts are trying their best - however, at the same, I was very, very disappointed with my experience at this Airbnb. If you are new to Airbnb, or do not have thick skin, I would not stay at this property.
There were so many issues, I am not sure where to begin. During the first week of our stay, we noticed several water-related issues with the apartment. Specifically, when we entered the basement, there was a large area of water surrounding the washing machines and dryers. We also noticed that the toilet would make a violent bubbling sound whenever we turned on the shower. We found cockroaches (which, to their credit, the hosts were quick to address), but again, not something you want to have to deal with.
The host got professional to look at water situation in the basement, but as someone who works from home during the pandemic, the noise was very disruptive during the workday. We were also asked not to use the bathroom for several hours while they were looking at the plumbing. The host apologized again and again and shared that wipes in the plumbing built up from former tenants may have been the source of the issue. In good faith, we tried to be understanding and moved forward.
That said, when we left the property, the host tried to pull a fast one on us and said they’d be filing a claim through Airbnb for reimbursement for the damage we caused to the plumbing in the basement. I was absolutely shocked, because not only was this completely out of left field - but she literally had put us through hell! Also, I have a text message from her literally saying that it was from former tenants (and she also shared the same news to me and my partner in person). Instead of talking to me about it first, she waited until we moved out to try to submit a claim. It was very fishy and this reactionary and dishonest behavior gives me reason to believe she’s aware of this pre-existing issue - but was looking for anyone to pay for the damage.