After emailing my host for several days in a row, he responded back about verifying the house rules. I promptly responded that they were clear (nothing needed signed contract, just a verbal confirmation). As the hours notched closer to the checkin time. I go worried that there wouldn't be anyone able to open. My 18 yo daughter and 77 yo father were checking in within the hour and still no response from the host or the attendant. He had the attendant listed as a contact, but when I called and texted multiple times, she hung up or didn't respond. The phone number that was listed for the host went directly to "mailbox hasn't been set up". After repeatedly contacting the attendant, she finally answered (20+ repeated calls). She informed me that she no longer worked for Alex and had stopped working for him several months ago. She said he is never available when she tries to reach him; either out of the country or on vacation. She said she has told him repeatedly that she is through with him, but that she continues to receive hundereds of texts/phone calls from people having the same problems with check in. There is no-one dedicated to this service. Very unprofessional. After the attendant gave us codes to enter the premises, I received a message from the host that " he was with a friend in the hospital". This is regardless of the fact that he was sure to message me about the house rules, and he obviously doesn't have a dedicated attendant or good communication with that person. The location and apartment were clean and adequate. Its a shame, but the host left a bad taste in my mouth for Providence. Last year, we had a problem with a host as well. I won't be staying at an Airbnb in Providence ever again.