While the apartment was in an ideal location, I did not get the “pristinely clean” treatment other guest have benefitted from, as there were hairs stuck to the walls, sink and shower. Pretty disgusting, especially during the pandemic. I was also surprised to read in the check-out instructions that Karen wants you to “enjoy your trip to the last minute”, but insists you clean your dishes before departing.
Additionally, I am appalled by how Karen took advantage of me during the booking process. I had been looking for a last-minute place to stay in Newport and sent Karen a message inquiry about one of her properties. Moments later, I received confirmation that my trip had been booked (in error) and exactly 3 minutes after my initial message, I reached out to Karen asking if she could please cancel and refund the booking. She informed me that I would have to process the cancellation on my end, but that she was there to support if I had any questions. When I reached out to Airbnb, they had to request that Karen approve the cancellation and full refund, but she DENIED it, stating her cancellation policy within 14 days of the trip only refunds the cleaning fee. Of a nearly $1,000 booking, she was going to take $900 of it for a simple mistake that I notified her of immediately.
Overall, I would not recommend staying at any of Karen’s properties. Don’t be fooled by the kind, templated message you receive, Karen just wants your money.