The property was riddled with bugs. At any given time, you would be able to find ants, centipedes, or pincher bugs crawling over the floor. Each morning, we woke up with dead ants in our bed. Jane sprayed bug killer and put down traps but the problem persisted. Jane suggested that we just deal with the bugs, but that isn’t acceptable.
After contacting AirBnB, we were issued a refund after providing photos/videos of the infestation. Immediately after the refund was issued, Jane asked for a $500 cleaning fee. Jane entered the property without notification and found a vaping device. This device was not used on her property or even on our trip. After being pressured to explain why she entered the property without notice, she said she entered the property because she smelled “vaping smells” from the outside. It was clear that she retaliated due to the refund. AirBnB ended up voiding her cleaning fee. The cleaning fee was another issue. She tried to haggle her money back via messages. Jane was very harassing in back and forth messaging through the AirBnB messenger. She stop sending messages once I reminded her that customer service can see our messages.
In my fiancee’ and I’s AirBnB experiences, we have never had a bug issue this bad. We have never dealt with such a mean, vindictive host. Our experience with Jane was so bad we canceled our last day and found another place to stay.
Also know that this property is in a renovated garage that is attached to a house that is also rented out on AirBnB.