We were appalled at the state of the house when we arrived. We found mouse poop all around the sink, a lone forgotten shoe covered with dust under a couch, very little toilet paper or paper towels, and shades that fell when we touched them. The living room appeared not to have been vacuumed, prompting allergy attacks. We immediately set to deep cleaning ourselves, as much as was possible. There were no working coffeemakers, and because of that and the other missing essentials, we were forced to break quarantine and go to the store - despite having come with 2 weeks of provisions, assuming the very basics would be there. We left 2 weeks early. Then, to make matters worse, we received an angry letter on Christmas morning accusing of stealing things that had never been there — a coffeemaker and an ice machine. This was even before our rental period was formally over.