Our experience was a mixed bag of good and bad. The location and size of the apartment was awesome! Having big windows in the living room area was great as it offered views of the area. I felt very safe in the apartment building with several doors needing to be unlocked to enter. Chung-Han was very accommodating & responsive offering flexibility in the check-in, check-out times and parking for the three of us to park our cars.
The beds and pillows were not bad for comfort. With the hardwood floors it is tough to sleep if anyone is walking around or working in the kitchen as you can hear everything.
The biggest disappointment was discovering basic toiletry items were either not included or forgotten about. There was hardly any toilet paper on the rolls in each bathroom upon arrival with no back up rolls anywhere to be found in the apartment. My son goes to school in the area so we snagged a few rolls from his apartment. There was no hand soap in the second bathroom to wash your hands with and only face towels available to use to wipe your hands – no hand towels. No soap was available to take a shower with nor any shampoo or conditioner.
I hadn't noticed that shampoo and hair dryer were crossed out of the amenities offered so forewarning to pack those items when staying.
The place looked spotless except for two places: the bedroom shower looked like it had mold growing all of the floor and the white bedroom sheets had brown stains on them (which we didn't notice until the morning after sleeping on them)! We would have been okay with the toiletries missing but the cleanliness was disheartening and just gross. Knowing there is a cleaning fee in the price we were really surprised to see these issues.