Boris and Susan were very friendly, offered good communication before the stay. There are NO DISHWASHERS and not all the dishes were clean in the cupboards. There was a very cute sign welcoming us and wine which was an appreciated touch. There was a cleaner in the unit when we arrived (after check-in time) and she was there quite some time. It was okay for us - but might not be for you. We heard loud music or a movie playing from the room in the basement still at 6pm. The place is unique in having so many rooms and great for offering privacy a larger group.