We had a terrible time. The check-in was confusing. The instruction was not clear. We contacted the host. No response. We finally managed to enter the house. Then we found a woman’s long hair and a few short hairs on the blankets in a closet. Linens are old and wrinkled. (So glad that we brought our own pillow cases) Some towels are old and discolored. There was a dead bug on the floor and a couple of bugs were flying around. We saw dust here and there. AC in the living room was dirty. A long dust was hanging from one of the furnitures in the living room. I mentioned the issues to the host. Well, we also had a terrible night. The tree branches outside kept banging one of the bedrooms all night through. We moved to the next bedroom. Still constant loud banging noise. I ended up sleeping on the sofa in the living room. Sleepless in Narragansett, indeed.
We received the message from the host on the following morning. No apologies. Instead, she said, “Leave the house by 10am!” It was unfortunate that she didn’t attempt to resolve the issues at all.
We planned to stay there for three nights. Airbnb tried to help us find a different place but our vacation was already COMPLETELY ruined. We packed our stuff hastily (The host gave a short time to get out) and went home. We still want to thank Airbnb for their prompt assistance.
Lastly, the house is old and need updates. One bed was too soft and made a squeaky sound with every move. Some pans had many deep scratches and we found them unsafe to use.
The last Airbnb stay was fantastic. The place was meticulously clean. Everything was provided - shampoo, conditioner, soap … just about everything we needed. The owner provided a house manual to explain how to check in/check out, where things are in the house, how to get around the town, etc. Self explanatory and very helpful. They were “the Super Host” and were there to help us anytime.
We hope this host is willing to make some changes for the future guests.