I booked the reservation February 11 to check in on February 17. I asked on February 13 to change the reservation to February 18-20. Evolve said that it could not be changed within 7 days of check-in. The whole reservation was made within 7 days of check in. I have been a super host for many years and know how easy it is to alter a reservation. There were no booked rentals for that property for weeks. There was some back and forth but ultimately they refused to alter the reservation so I checked in at 9pm of February 18th and checked out at 9am on February 19th.
I checked with the owner while we were there and, as suspected, Evolve never even checked with them regarding an alteration. The owners were unhappy and so were we to pay over $800 for a 12 hour stay. The owners should manage it on their own as Evolve is doing them a disservice in their lazy management. I would be happy to provide communication from the owners.