John's place could be a five-star gem (should be) but we had a few small bumps that keep it from that level. We weren't given arrival/entry info until we asked for it the evening before arrival. The entry stairway is very dark with no lights - could be dangerous on those narrow-twisty stairs. There was still some trash in the trash cans and leftover food in the fridge. Otherwise, the place was spick-and-span clean - a beautifully maintained old apartment house in Providence with a balcony view to die for! A very comfortable bed with nice living and dining space, and a very functional kitchen. Our biggest issue was that the old clawfoot tub had inadequate shower curtain coverage. Our first showers resulted in the dumping of a lot of water onto the tile floor. We immediately let Rob (our messages were all to and from him) know about this but he seemed not to recognize that this was potentially serious (we were very concerned - didn't want to damage the floor or ceiling below). Eventually, he agreed to drop a package by with extra towels and two new shower curtains, which I installed myself. These did the trick and we were able to shower without worrying about water spillage after that.
My previous experience with Airbnb has always been that the owner is nearby and very responsive to ANY issue that we raised. The response to a serious deficiency in the shower here didn't seem to be a great concern initially, and in a subsequent message we were made to feel as though it was somehow our responsibility, and that maybe a previous renter had taken a shower curtain with them (do they really believe that people do this?). All was well in the end and we had a very pleasant visit in Providence and time with our daughter.