I have used a lot of Airbnb’s, quite a few in providence over the 4 years I’ve visited my son at Brown and I must say this has been my worst experience. I will acknowledge that he did have complimentary candy and bottles of water along with a good kitchen which we didn’t use. This is why I rated our stay so low.
The responses from Alex were curt and robotic. A few things:
1. My husband and I were given 1 bath towel, 1 hand towel and 2 face towels. I asked for an additional bath towel on arrival and was told to go to the 2nd floor to get one. I got to the floor and the door was locked. I asked Alex how I could get in and it took him about 7 hours to get back with a Curt response telling me to use the 2nd staircase, that was it, no apologies for taking so long. Why not stock each floor with additional towels?
2. No closets, no chest drawers to lay or hang clothes so we lived from our suitcases for our whole stay
3. The ironing board appears broken or uneven so we could only use half of the board to iron.
4. 1 electrical outlet in the room with none at the desk. So all connections including using a laptop was from this outlet with wires running across the room- tripping hazard
5. The photo you see does not tell the whole story about the room. The roof slopes downwards on one side by the bed so you can’t actually stand up by that wall or get up from the bed without hitting your head. This slant effectively takes out about 35% of the room space.
6. No TV as advertised
7. The room could do with some deep cleaning. It had a lot of accumulated dust that the fan sucked up and sprayed on the bed linen.