The apartment is above a pawn shop, across from a gas station, in a seemingly sketchy part of town. It is much farther from downtown than it appears from the listing description. The door was open when we arrived, the front window overlooking a busy street had been broken with a large crack across the width of it. The blinds on that window wouldn’t fully draw. The apartment smelled of mildew and there appeared to be mold on the ceiling of the bathroom. There were no pillow cases on the pillows on the bed. Although the host insisted on meeting us at the space (I’m still unsure why since the door had a key code to unlock- which turned out to be unnecessary since it was wide open when we arrived), we immediately left before he arrived due to the conditions of the space. We requested a refund and were told by the host that he’d fully reimburse us, but he has since ignored our messages in the resolution center. His “property manager” called me that night (a Saturday), shortly after I asked about processing the refund, and discouraged us from filing a claim with AirBnB immediately because “we’d already been inconvenienced, we’d had a long night, and AirBnB wouldn’t be able to resolve the issue until Monday.” I later learned that if a guest doesn’t file a claim with AirBnB within 24 hours, they cannot assist. Thankfully I trusted my instinct and filed my claim through the resolution center that same night. All communication from the host at this point regarding the refund feels deceptive as he continues to ignore the refund request through AirBnB’s resolution center, despite having agreed to a full reimbursement both verbally and via AirBnB’s messaging platform. I do not recommend this space or this host!