Having stayed at a number of wonderful places through Airbnb, this is the single most disappointing and frustrating experience that I have had. Our family (including two young kids) was looking forward to a week near the beach. We arrived at the apartment at the defined check-in time of 4 pm, but there were two workers onsite. They indicated that, while the apartment was unoccupied, the dehumidifier had broken and continued to leak, resulting in water dripping down into one of the bedrooms (all of the bedrooms are in the basement). This was not a minor leak, and seemed to be a substantial amount of water. The workers were replacing multiple ceiling tiles in the bedroom. Even worse, the entire house had a very strong and musty odor. While we tried to figure out what to do, we sat outside on the back deck, as it was very uncomfortable/unpleasant to be in the apartment. We tried to contact the host multiple times through Airbnb and the numbers provided, and through additional numbers provided by the onsite workers. In each case, there was no answer, and it wasn't possible to leave a message (mailbox was full). In the state that it was in, the apartment simply was not habitable. We spoke to one of the onsite workers who was part of the realty company that managed the location. He agreed with us about our assessment of the situation, and said that he would cancel the reservation to give us a refund. As we needed a place to stay that evening (again, we have two young children, we needed to find a solution quickly), and it was already after 5 pm, we needed to work quickly to find an alternative. Unfortunately, in our focus to find alternative arrangements, I took the (very nice) worker at his word, and did not extensively document the situation through photos, etc. This was a mistake, as the owner has subsequently disputed this account, and is refusing to provide any refund. Overall, I am very disappointed in both the host and the apartment and I would not recommend it to others.