As a long-time Airbnb renter, I believe a homeowner should have the initial opportunity to offer feedback and address renters’ concerns rather than a public forum. Because I was unable to reasonably communicate with our host, I felt a public review was my only option.
We were in town for my daughter's wedding the following day.
With a few exceptions, accommodations were fine. It is our host -Claire’s mother- (we never learned her name) who was our concern.
Issues:
1. There were specific instructions regarding use of the washer/dryer. Another daughter who was staying with us arrived very late that night and I did not have the opportunity explain the laundry instructions to her.
When our host found laundry in the machine that morning, she returned it to us. With angry words and a scowl on her face our host then proceeded to “scold me”. I immediately apologized taking complete ownership for my error. She remained visibly angry and made no effort to accept my apology.
2. The listing (as of 10/10/21) states that dogs are permitted with no mention of size, number or a requirement to notify the owner for permission. Prior to our arrival, I voluntarily let her know I was bringing mine and she thanked me for the advanced notice.
She was clearly angry when she saw the second dog (visiting only a few hours-while my daughter whose wedding was the following day, ran some last-minute errands). I explained the situation. Again, more scolding and no acknowledgement of my apology.
I have used Airbnb for 15+years and without exception, all my owners’ reviews are positive.
Words tell only a partial story. I believe tone, inflection, facial expression can say much more. How others treat me, including strangers, can have a strong and upsetting effect on my day and beyond as it did in this case.