Jenny was extremely responsive and thoughtful in making sure we were all set prior to and upon arrival. This was extremely helpful considering that when we did arrive the heat wasn't working. When I reached out to her she responded immediately and then had an HVAC person come right out to fix the issue. Inevitably, things are going to happen, that's just how life goes. But Jenny is an example of how to quickly solve an urgent issue and make it look insignificant. Well done and thank you Jenny!