Raquel and her husband and partner Mike was awesome host. Our heater and hot water wasn’t working, I messaged them and no later then 15 minutes they came and worked on it! Even gave us some extra comforters. ( JUST A LITTLE TIP. If you rent the upstairs you have to go up a small spiral stairway, it can be a challenge for older ones or if you have a lot of luggage. ) overall it was a nice place.