Karen, the owner was very responsive and accommodating. She responded quickly via email, left chocolates for us when we arrived, and even allowed us to have a late check-out because we had so many West coasters in our group that were jetlagged.

In terms of the house itself, it was mixed bag.
The pros: very centrally located (we didn't need a car the whole weekend), the beds were comfortable and the house was clean.
The cons: The kitchen is awkwardly in the basement and smelled pretty musty while the dining room table was on the main floor, (maybe this is normal in Newport?), the second full bathroom is also in the basement and it was too cold down there to actually use that bathroom (although the bathroom itself was very pretty with a huge tub), there was a slight ant issue in the kitchen, and in general, the house was very drafty and cold (we went in early April). We did blast the heat and that helped.