The people working the phone support were completely not helpful and did not go out of their way to help or even entertain any request. They seemed annoyed to be contacted.
The north apartment is the top two floors (involves lots of stairs) and when we arrived the place was not very clean. Couches and rugs could use an update. Rooftop couch was broken. Various outlets didn't work along with the electric fireplace. You get 2 parking spots with the unit.
On the plus, the location is great and nice for each room to have a shower. Bedding sheets were comfy.