Decided to go to Newport and do an overnight stay Sunday into Columbus Day. After looking around Newport for places to stay we settled on this apartment. It was pricey but considering it’s Newport and the reviews we decided on this location. Location was decent, your close to the mansions and semi-close to downtown. I mean your gonna walk a bit regardless. Parking was fine, little snug but fine. Check-in was easy. Place was cute and seemed clean. After dropping our items off and heading back out we came back late.
The host had asked whoever was staying to empty the dehumidifiers which is when I started noticing all the human hair on the floor.
Later on when ready for bed we pulled back the sheets and noticed it was full of hair. The pillows even had eye lashes on them. It looked like they just re-made the bed from the people there the night before. At this point it was 11pm and didn’t want to bother the host and we just wanted to go to bed. We pulled out a comforter out of the closet and slept on that with our clothes on.
The morning we left I sent a message to the host, she did not respond. I waited 24hrs for a reply, I then contacted airbnb. We weren’t looking for a complete refund. But one night was over $200 and then with all the fees it was over $350. For that money we expected a clean environment, we understand it’s a popular spot. But as guests we prefer not to see remnants of the last couple.
Airbnb costumer service was responsive and worked quickly to fix the problem. After they reached out to the host, she sent us a message with a subpar apology. We were reimbursed the cleaning fee of $75 and 30% of the first night which was about $140. This is the first time I’ve had to write a poor review for an airbnb host. I hope she works on the cleaning issue for other guests. We will not stay here again.