I really did not want to have to write this but between the owners and Aid Bnb I have no choice. place is adorable, loved it but noticed there was no lock on my bedroom door. around midnight I hear someone outside of my unlocked door and I am scared, I slept two hours of the night. on top of that, owner sleeps next to you and snores extremely loud while also talking in his sleep. I was very uncomfortable and left the next day. I immediately called Airbnb and they said that they would look into it and give me a call back. when she called back she said that they have no solution and that the owner was not going to be fun to me the money because the lock was safe after showing a picture of it which I still have of a door knob that looks like a French door closet that does not even shut all the way. so I called Airbnb the next day and spoke to a different representative that previous representative lied and never sent my information to a supervisor. I sent a nice message to the owner of the home asking for a refund and now both are refusing a refund. I am not understanding why this is happening there should have been a lock on the door