We had stayed at this resort from 2/28-3/3. Due to a mistake on my part I ended up making 2 reservations. The resort knew immediately that it was a mistek and contacted me. I replied to them it was in error and could they please refund me 1 of the reservations. THey said thye would and in the end they only refuneded 1/2 of what the payment was. Not sure why the choose to only refund me 1/2 but I think it's pretty poor on thier part as they knew immediately it was in error.