We planned a weekend get together with a small group of friends, all alumni of URI. We did not receive check-in instructions despite being told in previous messages the host will send out instructions prior to arrival, nor did the host respond to my messages regarding check in process. As a last resort, 15 min prior to our assigned check-in time (3pm), I called to inquire regarding access instructions as we were arriving to the property for 3pm sharp, giving us just enough time to unpack & accommodate a reservation in Newport. I was told there must be a "glitch in the automated message system" as we were not the first group to call about this process, however NPM did not reach out to us until I called/messaged multiple times. We were sent instructions at 2:47pm- stating we must pick up the house key at the office (approx 15min away from rental property), adding additional inconvenience to our time crunch. We also were told at that time that the house did not provide any bed linen/towels. All 5 guests were traveling from out of state, and were not aware of this information prior to starting our travel (All precious air bnb's we have rented had more than enough provided), and we did not anticipate this. The linen rental company NPM provided was booked for our vacation dates. After explaining this inconvenience to staff at NPM, they got back to us (hours later) stating they arranged for rental sheets, however we were still responsible for paying for them.
My group felt this was extremely unfair as we received the check in instructions as we arrived at the house and caused a large inconvenience in our plans for the night.
Overall house and location was lovely-once my group figured out the check in process our trip was fantastic, we love Narraganset. We will be back, but will not rent from this company again.