Can’t rave about Pippa enough! After a rough time traveling in with cancelled and rerouted flights, we wound up being stuck in Boston the night we were supposed to check in. Without us even asking, Pippa refunded us that night’s stay and left the unit open and ready for whenever we could arrive the following morning. After arriving, we went to retrieve lost luggage from the airport the following day only to find out shampoo had exploded everywhere in the suitcase. As soon as I asked to borrow the hose, Pippa immediately went outside and moved her car so we could access it. She responded quickly and was always understanding. She also left some goodies on the counter and in the refrigerator to enjoy when we arrived. The unit was clean and well designed. The location was pretty central for all the traveling and exploring we did too. Would definitely stay again!