Disappointing experience…
Don’t get me wrong, Heatheran’s home is beautiful and in a great location. That said, the experience I had with the host herself was concerning. I encourage all prospective guests to look elsewhere. Here’s why:
1. The host did not send us the code to get into the house until AFTER the official check-in time of 3 pm. I had to sit on her porch with my things in the heat for 15 minutes before she finally responded with a code. She tried to play it off like she was having a hard time sending the code to me instead of taking ownership for sending it late.
2. Heatheran did not send check-out instructions until less than TWO hours before check-out. Mind you, I had already left the home with my luggage and decided to take time out of my morning to walk back to the home to fulfill each of the things she wanted me to do for check out. She called while I was walking back and assured me that it was fine that I didn’t complete each item on the list (which was much more extensive and detailed than the instructions included in the listing and in the home itself).
3. Heatheran tried to charge me for a towel that I had to use to clean up coffee after HER OWN coffee maker leaked all over the kitchen hutch. When I refused to pay the charge, Heatheran tried to insinuate that I had “disrespected,” and trashed her home because I left towels on the bathroom floor after having to clean up a mess made by her own appliance. She then claimed that I improperly checked out (leaving towels and sheets in the wrong place), even though instructions were sent only two hours before check-out and she assured me it was fine that I didn’t complete each thing on her list.
4. The most concerning bit is that Heatheran messaged me this after I refused to pay her ridiculous towel fee: “Next time stay at Motel 6.” How childish and unprofessional. Her actions tarnish her own reputation and that of Airbnb’s.
In short, the home was lovely, but I cannot recommend anyone stay here based on the interactions I had with Heatheran.