I left 2 messages as to what the check-in process was and where do I park. No response. Checking in was chaos. Luckily I got a space to park on the street. The pictured room that I booked was not available. (You gave it to someone else.) Later you told me that you did me a favor and upgraded me. Sure. While checking in 2 different parties came to the office area to say their rooms were dirty. Why would you give them keys to a dirty room? Several other parties were all waiting in a small congested and hot hall. You could not find my info so I gave it to you again. It was about 3:45 at that point. More than than an hour after I checked in you called me to ask when I would be checking in. When I told you I had, you claimed the name on the check in was spelled wrong (your doing). I took the opportunity to ask to see another room, as I didn't get the room I booked. You said there were no other rooms. So where did you figure I was going to check in to? I also noted to you about the check in issues. You said check in was 3PM but the room check in was 4PM. What kind of absurdity is that? Cleanliness of the room... don't look under the bed as I did after I dropped something. Why did you tell me to call direct the next time to avoid any confusion. AIRBNB should be happy to hear that. The location was great.