This is the second time we stayed with Susan. Just as the first time, her communication was excellent - prompt and helpful. Check-in and check-out was easy. This time we stayed in the downstairs apartment which is my favorite of the two at this location. Very comfortable and pretty. Great neighborhood. While not within walking distance of RISD where my son is going to school, the neighborhood had everything we needed within walking distance. We were moving him in so needed our car to unload at school anyway so wouldn't have been walking. We will stay with Susan again!