Karen was very good with communication and making sure we had everything we needed. The keypad code was given before the trip, so getting in wasn't a problem. It was my first time in Newport so not sure where everything is, however, everything was about a 10-15 min drive. I've never really seen a kitchen in a basement before, but there were towels and linens for everyone. The airflow wasn't great in the house, but the fans helped. Overall, it was a nice stay and would recommend.