Jennifer communicated with us before our stay and made sure that we had everything that we needed so we could feel comfortable over the weekend. When we first got there, she mentioned that she will get someone to come with an AC and some fans since we had people in all of the bedrooms and there were extra blankets, towels, and pillows in the cabinets. She will go out of her way so her guests can have the best experience. She even brought us breakfast in the morning before we checked out and we all loved it!