I didn't have the chance to meet Alejandra in person. But she is super fast in answering the questions. The place looks nice and its location is good. The parking slot was just next to the stairs. Check in was straight forward and easy. The WIFI worked fine. The heating was quiet and worked well.
On the negative side, this place doesn't seem to be lived in. I couldn't find a kettle for tea; There was no proper knife to cut an orange. When I was looking for a knife, I noticed a dirty fork. The dish rack was quite dirty too. I didn't use the pans (except for boiling water) but they were quite scratched. … If you book this place and you're arriving at night, have a flashlight ready; the closest light switch is at the center of the room after you may triple over a step. The hot water in the bathroom was not always reliable for a 10-minute shower. The walls were thin; you would hear (and move by) the activities next door. All of these are minor issues. My main deal-breaker was the bed.
The mattress was just terrible. It sank like a very old mattress. I didn't initially think of it as an important issue. By the third day, I developed some back pain. On day four, I literally had to cancel my plan because the bed had given me such a pain that I barely could walk.