This place was great for us! The location was walking distance to everything we wanted to see like Thames street, Cliff walk, etc (more than a mile away, but we enjoy walking and Newport is very walkable). It is located in a quiet neighborhood that seemed very safe to us.
Billie was able to answer our questions in advance and when we were arriving she would not be there but provided very complete instructions on getting in, our accommodations, etc. We only saw Billie 1x during our 2 night stay but we were in and out quite a bit, and that was just fine for us b/c she provided everything we needed as guests and we explored Newport without a hard agenda; We didn't use or need Billie for reservations/tours, or suggestions so I can't comment on how she is for those guest needs.

We stayed in the loft/apt accommodations which was really nice, private and clean. We had a small lounge with small fridge, coffee, and snacks as well as a private bathroom and bedroom. Bed was comfortable and we had plenty of storage and closet space.