Inaccurate description:
At time of booking, our accommodations were described as a "private room in a bed and breakfast" in the airbnb listing, it is not. It is a basic, no-frills hotel room in a renovated inn now owned by a larger hotel company. Additionally, the price for our room was 350 for two nights. A quick google search would have shown us that rooms at this hotel in a similar period go for 65 dollars a night. We paid over 2.5x the value for what we got due to this poor description. Fool me once, I guess. Some listings now say "boutique hotel" which I would say continues to be less than accurate.
The good:
The accommodations here are clean and perfectly comfortable, assuming you paid the appropriate price. They are in a good location and their front desk is courteous and eager to help you have a good stay. It was well located and easy to find, and overall the time spent outside the hotel was pleasant. Anything I have to say should not reflect the staff on the ground, only the management and the owners of this listing.
The bad:
When we arrived we were surprised to find that we were misled by the description. Newport is a beautiful place to visit and there is no shortage of lovely Victorian-era bed and breakfasts and inns to choose from, so if that is what you are expecting, this is not the place for you. When we realized on arrival what we had paid for, a very basic contemporary hotel room, we tried to shorten our stay from one night to two, but our request to adjust our stay length was quickly denied online.
The ugly:
We messaged the airbnb hosts after talking with the front desk at the hotel that was unable to do anything on our behalf. If we had booked the ordinary way through the hotel, we could have made this change, but because we booked through Airbnb we apparently had no recourse. Their listed policies on airbnb said that a shorter stay could be partially refunded. If that is not the case then the cancellation policy should have reflected that *before* our booking was made (at the time of writing, the cancellation policy was classified here as "moderate", not severe). We asked to hear why our request to shorten our stay was denied, simply as a common courtesy - not to dispute or create conflict. The host/co-host did not respond to us at all during our stay or after. I genuinely *hate* leaving negative reviews - speaking makes it real and I'd love to not feel poorly about a vacation of all things. I'm here to support the platform and give my money to small businesses and local hosts, but the total lack of communication meant there was nowhere else more productive to direct these thoughts.