Booking went well, however when we arrived it was very cold (low 50s) and pouring rain. We attempted to turn on the heat, and after several hours of being cold I contacted Darcy to ask if I was doing something wrong - she told me that the building hadn't turned on the furnace yet for the season and to 'bundle up' and deal with it. I asked several times for heat, and asked if she could bring by a space heater. She called me and the first thing she said was "I don't want a bad review, I'll bring a space heater if you really need it, but we live 45 minutes away and have guests over". I felt guilty and said we could deal with it for one night, but we'd like them the next day. They did drop the space heaters off, and the rest of the stay was without incident. However, a week later I received a text message (so outside of the Airbnb app) saying that she thinks I left a curling iron on the toilet and damaged it, demanding I ve nmo her money. I explained that no guests had any heating tools with them, so the damage was not from us. She kept demanding I ve nmo her money 'or else' she would report me to AirBnB - which I politely asked her to do, as we didn't have ANY heating tools with us and I am confident we did not damage her property. Very disappointed overall with this experience.