We loved this resort- the room and location were great and we’ll definitely stay there again. Didn’t give 5* across the board though because of check-in issue. Upon arriving to the room, there was no washer/dryer. We went back to the front desk and spoke with the manager. She said 3rd party booking agents shouldn’t guarantee this and didn’t know if she had a room available; suggested we reach out to who we booked through. When I told her the resort listed this directly on Airbnb, she immediately moved our room.