Richard was very kind and accommodating. The room was exactly as shown in the pictures - clean and comfortable. Waking up to all the natural lighting was a nice bonus. The neighborhood was great. The house is just a few blocks away from a bunch of shops and restaurants, and the Cliff Walk is about 3/4 mi. down the street (check out their website if you're not already familiar). Richard was easy to contact and responded quickly to our messages. He even made a point to meet us and say hello when we checked in. My wife and I both had a great first trip to Newport and would gladly rent this room again.