I don't really like leaving negative reviews but I shall aim to be as objective as possible. I reserved the place a month before my arrival in Providence. A day later, I messaged the Airbnb owner (listed as Sophia, but is actually Heatheran, but someone else at the house said she was the one who is replying to the messages - so basically, there are multiple people involved in co-ordinating for this Airbnb, but it has left us confused), asking if it's ok if we arrived a day earlier. She responded that it was ok and that we should book it on AirBnb - I booked it immediately as it was available. The person was not very responsive so I messaged her a total of FOUR times, emphasizing/reminding her that I have amended the reservation and will be arriving a day earlier on 16 Oct. She responded in the affirmative in her messages that it was ok at least 3 or 4 times. Before I left on my trip, I messaged her again to remind her that I was arriving on 16 Oct and asked if she could provide me with details on how to access her place. She promptly sent the access code. To our distress, when we finally arrived and entered the premises, there was already another person occupying the place who was shocked that I was able to enter the premise. I called Heatheran who kept denying that she has confirmed through the messages that it was ok for us to have the place on 16 Oct and that it was never confirmed (which was precisely the reason why I messaged her a total of 4 times to check/remind and she has confirmed all those times). Heatheran kept saying that all fees must be paid through AirBnb, which I agree - and it was precisely why I amended the reservation on AirBnb and messaged her so many times to check/confirm on her side (Also, since all fees should be made through AirBnb, and they have included cleaning fees, not sure why the profile of the property states that we have to leave another $15 for housekeeping? If so, perhaps it would be better to include it in the cleaning fees that are paid through AirBnb?). It was frustrating and disappointing, and we scrambled to find accommodation in the evening at Seekonk, MA at a hotel (and only because we had a car for a day - imagine if we didn't!).

In addition, the profile states that there was a washer and dryer (at the basement). However, when we attempted to do our laundry, we realized that there were tenants occupying the basement who shoo-ed us away telling us to give them "privacy". It was inconvenient and unpleasant. Also, since a month ago, we have been messaging the owner requesting for an air mattress. However, we weren't provided with one initially as they assumed that we didn't need it as there were only 2 occupants (although we requested).