First of all our biggest issue, my daughter burnt herself while getting out of the shower, the handle does not stop when you turn off from the cold side, she by accident turned it too far, which had scaling hot water coming out to which she panicked and at the same time the knob fell off the wall bc there was no screw in it.
Second, while the children were playing, we noticed a metal like rod in the loft. Once googling it and showing this to a friend of ours who is a cop, we discovered that this is weed paraphernalia which is completely unacceptable when you are renting to families with children.
Third - You seemed very concerned with the toys going away and cleaned up but have you ever done an inventory of your toys because in addition to the weed paraphernalia, the children almost fell out of the loft due to a very loud and scary alarm that went off while they were up there. Once googling this as well, it is a very high pitch alarm (personal safety alarm) and our children with sensory issues did not handle it well when it went off and they had to run down the loft ladder to escape it.
Fourth - to inform you but also a complaint - your washing machine is full of black mold. Front loaders needs to be cleaned and wiped out - for kids with allergies and sensitivities as we disclosed to you - we expected the house to be as clean when we arrived as you are asking us to make it when we leave. We also took time to wash your sink sponges that you left out for us that were filthy and smelt like mildew, grimy and black. The Teflon pans were damaged and not able to cook with as it’s a health hazard.
When we booked this Airbnb it was not disclosed that the garbage disposal was broken and gives off an awful smell along with the front closet collapsed and labeled not to open bc it was had broken shelves. Along with the satellite dish that is a tripping hazard paramounts the rest of the house.
The amount of clutter was anxiety provoking and the amount of glass knickknacks around
everywhere was more stressful, worrying that anything would be broken. We can assure you that nothing has been broken so far, however unfortunately we did our best to shift specific items but with the lack of space you left us for our items, it proved to be very difficult. A recommendation, you should have a dedicated area for people to unload their food, snacks, and personal Items in your home, this made it very difficult since we had to maneuver with clutter. I would also suggest that 6 people do not stay at your house, this is false advertising as stated above.
Last night, we had a visitor, run across the kitchen floor. Clearly you are aware of this as we found mouse traps and we were not informed of this being an issue in the rental. In addition, mice bait is very dangerous and should be kept in a shed not in kitchen drawers accessible to children. The refrigerator was not clean and lacked space for us to utilize as we found dead bugs inside it as well.
Also to inform you now that we are talking about safety - your grill is a hazard due to the fact it is angled forward and while grilling with kids running around - that is not safe and needs to be on a flat level surface.
Lastly, when we imagined going on our first vacation with our children, we did not expect to have so many worries and stressors. We wanted to relax, enjoy our children and truly be able to call your home a home away from our homes. It’s beyond disappointing and our expectations were not meet with how you advertised. We honestly are in disbelief.