Eric was easy to contact to coordinate key pick up and details of the apartment. The apartment was very clean, and had lots of lighting options, great art, and convenient features, like a heated bathroom floor. Great shower, and Eric had offered us toiletries, too. Our one issue was that it was a basement apartment, and the people on the first floor were having a party. It was loud and hard to fall asleep until the party was over. This might have been because it was a weekend.