They were friendly enough and had me call when I arrived to get the keys for the apartment at a later hour, so I assume they're regularly available to invite you into the space, which is nice; but it isn't a lockbox, they give the keys to you in person. The space is in the basement of a somewhat run down home but is relatively okay for the price. What I wasn't a fan of was that it was a bit cramped, which was generally fine since I was by myself and only there for one evening, but it likely wouldn't be enough space for a family as advertised. I also definitely heard rats either right outside the window or inside the walls which I wasn't a huge fan of and it was difficult to sleep in one bedroom due to a loud dripping water sound coming from what sounded like the ceiling so I couldn't sleep and needed to move to the second bedroom. Overall, the space needs some work and I doubt I would stay again.