TAKE PICTURES OF EVERYTHING WHEN YOU CHECK IN. the stay it’s self was alright but the location is shady, back alley area’s with a lot of transient folk walking around and it seems like the street on the side of the building is where addicts pull up to do their thing we stayed two nights and both nights had cars pull up outside our windows being loud and throwing trash out of the Vehicle. Thankfully they have bars on all the windows ! when we arrived they still had hair and residue of what looked like makeup in the tub unfortunately as well. On top of the couch having stains and marks on it that we paid 0 mind to because we’re reasonable people.
Real problem happened after we left though, we traveled with two small French bull dogs. Normally great dogs. One of them has an infection that we were unaware of; and it caused him to have two accidents. One on a blanket and sheet and the other must of been on the carpet (didn’t notice) There was blood in the urine it’s clear the dog was ill.
We informed the attendant that was there, asked what to do and followed his instructions - apologized profusely and left cash on the table as a tip to who ever had to deal with it. All was good, then the next day at 7pm the owner Valerie sends me a very rude distasteful message about my animals and our behavior and let’s me know her review will reflect. I explain that we spoke to her attendant and that we were assured everything was fine , and she seems atleast more reasonable.
Two days later she’s messaging me telling me her cleaner couldn’t get rid of the small stain on the carpet and magically now my dogs must of also pee’d on the couch (didn’t happen) we are the ones that alerted the people to the accidents in the first place why would we lie about one. She’s claiming her couch costs 6k (I’ve got a cloud couch in my house costs around that & that is Not a 6k couch lol) and her carpet 1800 over a 4x5 square. Inflated and ludicrous numbers for damage that wasn’t cause by us and unprofessional behavior while relaying the message. The woman that runs this app is disrespectful when upset and should go back to her day job.