I want to give an accurate description of why I'm giving a rating of a 3 ... PROS: - mostly as described, clean apartment, with the amenities listed - comfortably sleeps 4 or 5 (queen, three twin beds) - close to shops, restaurants, and bars right off Thames - super easy check-in - washer / dryer in unit - prior to check-in, Justin was super responsive and replied most of the time within an hour CONS: - based on one review I saw about how one room was uncomfortable because of the heat, I wanted to check-in with Justin prior to coming regarding A/C or fans because of the weather that was expected over the weekend in Newport and during our trip - one of the pics on the listing shows an A/C unit in the window of one of the bedrooms - I specifically asked if there was any A/C and fans and Justin told me that two of the rooms had window units and there were additional fans in the apartment so I was satisfied that my group would be fine given what was communicated 'Typically June were 70s with a breeze. There are a couple window ac units to help out but not in every room Jun 12, 2018' from Justin - Unfortunately the guys didn't tell me until the weekend that some were not sleeping well due to the heat. They said they had tried to adjust temp in unit but the thermostat inside the apartment is really for heat (not A/C) but there were no A/C units in two of the rooms as promised and it turned out to be one of those weekends in Newport where it was really hot. - I was there at a sailing event and over scheduled so even when I learned of the issue on Saturday, I didn't contact Justin but I did contact him after I got home. He told me there was nothing he could do about it after the fact and that I should have messaged him while I was there for him to correct the issue. While that may have resolved it for a day or 24 hour period at the end of our trip, a host knows when a guest is arriving and whether it's the host or property manager, it should not be the job of a guest to ensure what was promised or noted in a communication is accurate - I wasn't pleased with the response I received from Justin regarding the issue, i.e. no apology for the miscommunication and said any complaint about A/C would be disputed as it's not listed as an amenity... it's just a courtesy. While it might be seen as a courtesy to provide that when not listed as an amenity, I would say relative to my stay, it was a commitment based on our message exchange, not a maybe I'll do it, but it will be there in two of the rooms and it was not....