Susan was very welcoming; she even made a little basket with treats and put fresh flowers out for us. Throughout our visit, we felt that she was available if we had any questions or concerns.
The house is a lovely Victorian, and we had the middle floor apartment. It was well decorated, well heated, and the water pressure was great. It was also very clean and spacious enough for 2 kids and 2 adults. One issue is that the bathroom and master bedroom doors don't fully close/lock.
The neighborhood was fine. Walkable to Federal Hill, and a longish walk to downtown (we just drove). Broadway seems like a good street to explore. Seven Stars Bakery is a must-visit, and it is right on the corner! Street parking is fine during the day, but at night, we had to pull into Susan's driveway to not get a ticket, and she was gracious to let us do so.