Richard was great! There wasn't any street parking right by the place and he moved a car for us to make it easier on us! He showed us to our room and then gave us our privacy. He responds very quickly to chat or phone call and the room was exactly as pictured, if not better! We had everything we needed and it was great being close to popular Thames street and not too far from downtown. We took a very cheap uber downtown and back, just because it was pretty chilly during our stay. 4 of us fit very comfortably! We would definitely stay here again!