Please book this property with caution.
Initially, we had no concerns based on the communication with the hosts leading up to the visit. However, when we arrived at the property, the air conditioning on the first floor was not operating properly – during a serious heat wave in August. I reached out regarding the issue during our stay and the hosts were responsive and they advised us that they couldn’t get help out until Monday, a day after our trip would be completed. I understood and expressed appreciation that they attempted to resolve the issue during our stay.
After reflecting on our experience and the heat conditions we experienced in August during our stay, I politely and calmly contacted the host shortly after our stay regarding a potential partial refund given that the first floor was unbearable without the air conditioning and we couldn’t use many of the amenities on that floor which included an additional sleeping area as well as the kitchen and main lounge area.
At first, the host was “trying to understand” the issue from our position, but when we had difficulty agreeing on a fair amount for the refund, the host quickly became combative, escalating the situation immensely and made many false accusations claiming we had more guests than intended, we refused to leave and let the cleaners do their job upon arrival and that we treated the property unfairly, sending along paperwork for “excessive cleaning” bills and ultimately tried to request money from the guests in response to our concerns.
The issue was eventually resolved (by communicating solely with Airbnb representatives) after experiencing much unnecessary grief.