For our first time using this service the experience overall was good! The apartment was small but cozy for 2 of us. The personal touches of the wine and the list of local recommendations was amazing as well as the extra heater which was handy. The host was great about instructions to checking in and out as well as photos of the door to enter. The reason for the 4 stars is because to locate the apartment via GPS was confusing that was no fault of the host but it was hard to locate the exact apartment amongst the cluster of them. Also the drinking glasses had lip prints on them I don't know if that was fault of the cleaning crew or previous guest but we were able to wash them with the provided cleaning supplies. Lastly unfortunately due to cold weather the lock pad died and we were locked out for a while but the host did come and let us in and fix the problem. These issues were no real fault of the host but unfortunate. Over all good first time experience for two spouses looking for a toddler less weekend away!! Thank you again