Fritz was very quick to respond to all my messages and I was even able to get him on the phone to go over a few questions I had for him. He was flexible and was able to accommodate us despite very short notice. The apartment is comfortable and clean. The beds are phenomenally comfortable and the pillows are like clouds. We were so obssesed with the pillows that we found the tags and are planning on purchasing some for ourselves! Overall, we had a very comfortable stay and Fritz was very attentive.