I've been trying to take my time with leaving this review, because I want to be fair, but also honest. We rented for 6 people, and upon arrival there was no toilet paper, so we had to leave immediately to go find some. Walls were very thin, so we could hear all the cars driving by, and the neighborhood isn't great, so there was a lot of noise. The beds were not comfortable, and the kitchen was very lacking in supplies, I believe there were 4 forks, 2 spoons, 3 bowls, and 4 plates to accommodate the 6 of us. But the biggest issue we had was that this was the middle unit in a triple decker, which was not specified in the listing. So, the entire duration of our stay, we had to listen to the young children upstairs running laps up and down the hallway, usually starting around 7am and ending around 9pm. I asked the host nicely to message her upstairs tenants and remind them that they had neighbors downstairs, and she said they would "try to keep it down", which, the adults were fine, but they didn't seem to care about not letting their children run laps above us. The weather was nice, and there was a yard and a park nearby where the children could have been allowed to run. I realize this isn't the fault of the host, but if the listing has specified that this was a downstairs unit, I would have been more understanding or stayed elsewhere.
Upon leaving the unit, the host accused me of losing one of the keys. I responded to her message immediately and let her know where it was (in the lock box that she had given me the code for). I'm not sure if she didn't bother to read my message, or if maybe she didn't understand what I was telling her (possible language barrier) but she opened a case, and wanted to charge me 50$ to replace a simple door key that costs about 4$ to have copied. Which wouldn't have been so frustrating if the key wasn't left exactly where she told me to leave it. Airbnb support cleared me of any responsibility when I spoke to them, but it still left a bad taste in my mouth. We will not be returning.