In March I reserved Wen’s apartment for 10 weeks of the summer. Since we weren’t sure if he would be okay with children staying in the apartment, we were glad that he accepted our request to bring our one year old. Shortly after arriving we realized the freezer wasn’t working properly. After three weeks of pleading with Wen to fix it (during which time at one point he asked ME to hire an appliance technician, and when he finally agreed to hire one he told me that he would not let anyone in so I needed to reorganize my schedule to meet said technician, who never showed up) he told us he was ordering a new one. Later that same day he canceled the order of the new freezer because he told us, again, that the freezer was actually working and there was no need to fix or replace it. We had to throw away produce, meat, and ice cream because they could not stay frozen during this time. We reached out to Airbnb for support and they offered us the choice to move or to stay at a discounted rate until Wen fixed the freezer. We chose to stay because we did not want to try to find a place with short notice for two months in our price range. We even purchased our own freezer for the remainder of the summer at this point. The next day Airbnb informed us that Wen was cancelling the remainder of our stay. He never contacted us to let us know. He simply told Airbnb he wanted us out. We had less than 24hr notice to pack up all of our belongings and find another place to stay for the rest of the summer. We were prepared for the mildew in the bathroom, the sparse furnishings, etc because of the price range. We were not prepared for an essential appliance to be broken and for the poor communication and cancellation by the host.