George is extremely responsive. The heating broke unexpectedly and he brought us space heaters within hours. Overall, this house lives up to its pictures. Also, there are two fully stocked kitchens, so it is a great place to cook. However, I am rating this as 2 stars (Not great) because of two downsides: 1. Value - two of the five beds are sofa sleepers in living rooms. They are comfortable. But for the price our group (~$260 per couple/per night for a total of 10 guests) paid those couples who had to sleep on the pullout beds felt like they would have been better off getting a hotel. This made my experience as group coordinator unpleasant. 2. Cancellation policy - would be nice to be able to back out so long as it allows a reasonable time for the place to be rebooked. I attempted to cancel two months beforehand but could not unless I paid a significant fee.