This is a special place! And Tonya is an A+ host. The house is just beautiful - you can tell it is newly redone and Tonya takes a lot of pride in it. We had zero issues so I didn’t really have any reason to even contact Tonya during our stay. It was so turnkey. The location is so quiet and beautiful. My kids loved the lake (and the Wii!). It was just perfect for us. Highly recommend.