Lou-Ann (from her own report) is a hard working farmer. I was excited to get to stay at a working farm and as the location was close to where my extended family was having their vacation we booked her Airbnb. Communications with Lou-Ann were cordial and helpful up until the point when we arrived. I had warned her in a phone conversation that we might be arriving very late. She told us to send a heads-up text and so we did. She gave us explicit instructions over the phone to bypass her house, and go around back to where we would be staying. However, when we arrived, these instructions were not clear enough for us to know where to go, since the road was a dirt road, and there was no clear way of knowing which was her house and which was the house we were to stay. She came out of the house and expressed extreme annoyance at us when we arrived to her house and didn’t go directly to where we were supposed to stay. She ordered us to back our car out of the driveway “Go on, just back up and get on out of here.” I apologized and explained that we were not clear where to go, the road was an unmarked dirt road. After I said I was sorry, she barked: “Your apologies are useless, you interrupted my day, you upset my dogs!” Then she grudgingly gave us vague directions as to how to find the place and repeated “Go on back your car out!” My boyfriend was extremely put off by her crass and abrasive demeanor and wanted us to leave right away. I was also extremely upset, but we nevertheless went to view the place. My boyfriend didn’t step foot inside, but I went inside to take a look. Upon looking at the place I felt that I couldn’t stay there. I am a (recent) cancer survivor and have some special issues that have to do with chemical sensitivities. We left immediately and spoke with her by text exchange which were somewhat strained. She did apologize by saying: “Sorry for being upset but this was understandable upsetting to me and my dogs with your text last night at 2:50 it had a dogs up for a while.” I had texted her because she asked, and I was trying to give her a heads-up as she requested. I asked her if she would give me a full refund (as we weren’t staying and still needed another place to stay.) She told us she “talked to Airbnb you need to cancel and you are entitled to get back half of your money that's the best they will do.” I was aware that it was possible for her to over-ride the cancellation policy, and told her so, but she let me know she wouldn’t. She asked my reasons for leaving. I said: “I have multiple reasons Including that I am a cancer survivor and that I...