Clean, convenient, excellent communication. The beds were super comfortable and living room is roomy and easy for family of 4 to chill in (although we were NOT chilled out watching the Red Sox lose!). As an owner occupied space, it was totally private. We could hear the Poochies a few times, but no big deal at all. We needed dish soap and Sidney brought it down in 3 minutes! The kitchen is spacious, but not very well equipped. Very basic, plates, small water glasses, wine glasses, small bowls, no toaster. If you plan on using the oven, bring your own cookie sheet, broiler pan. Just bring everything you may need if you are planning to cook, salt/pepper, salad bowl, everything. There were paper towels and dish soap and a few K cups (and some chocolate treats :) Overall good stay.