We had a terrible experience with this place and host. We booked for a two-night stay on the same day as our first night. Because the listing allowed for Instant Booking, we thought everything would go smoothly. Not the case. The listing is managed by a management company. The listed host, Chris, only interacted with me once and that was to tell me to contact the number for the management company for assistance. I was sent a link to a form to upload my driver's license and information. The staff member I emailed was unable to find my information and requested this information be sent again. As this was for a same day booking, having to do all this was inefficient and time-consuming and we needed to get AirBnB involved to move the process along. After completing this information and sending it again, the staff member then said they had received the information from the original form. It took several hours for us to get the check-in information, so beware if you decide to do a last-minute trip.
While the space looked very nice and is located within easy walking distance to restaurants and shops, we had no heat and it was about 20-30 degrees outside. We called the emergency maintenance line. The maintenance worker came and said he fixed the problem. However, after he left, we discovered the heat was still not working. We took spare blankets from the closet only to find they were covered in hairs and had clearly not been cleaned. At that point, we messaged Chris and got in touch with AirBnB. We never heard from Chris and AirBnB was unable to get in touch with the host as well. AirBnB approved our request to check out the next morning and agreed to refund the next night as well as a partial refund for the night we stayed. We had no other choice because it was around midnight. We have never heard back from the host about the problems with our stay. We would never stay with this host again.