All of our contact with the host was via e-mail or telephone. We encountered only a minor issue on arrival as the last instruction we received were corrected by e-mail after we departed for our trip. The apartment is conveniently located and fully equipped for long stay. There is a washer/dryer in the basement shared with other units in the building. The building is old but in good condition. Parking is on the street which could be an issue in the winter months.