We booked 6 nights for a RI summer vacation. The apartment was cute, clean, and spacious. Perfect for 2 people. Unfortunately, hurricane Henri hit and we not only lost power for three days but we also lost water due to the well water system. There was no real help offered to us, just a couple updates from national grid on power restoration (which weren’t concrete). We were basically paying for a bed and shelter at this point. So instead of staying the last night, we asked for a refund and left early because we still had no power. We did get the refund so that’s good but it was the least they could do. This circumstance was no ones fault but there could’ve been a little more customer service for what we paid or some money back for the utilities that were not accessible. We were treated more like apartment tenants than Airbnb vacationers. Cute place, bad circumstance, little customer service.