Dina, not William, was the only host who communicated with me. Dina is a lovely person very responsive.
We booked for 5 nights with a check out date of Wednesday. December 28th. Then on the 27th Southwest cancelled all our flights for the 28th. In a panic I requested an additional night on our reservation to checkout on the 29th to be safe until we figured out the situation.
Come to find out there were no flights available so we decided to rent a car and drive home to Tampa on the 28th checkin out as originally planned.
This all happened within a couple hours that same morning we found out our flights had been cancelled. When I requested a refund William refused citing an IRS requirement of 5 nights which made no sense because our original reservation was 5 nights. When I mentioned this his response was simply well its not eligible for a refund.
So we had to pay $365 for nothing. William took advantage of a situation out of our control. He could easily have refunded new reservatio