MAKE SURE WHAT YOU ARE PAYING FOR WORKS. I had booked the entire unit for me and my family and we expected to enjoy our stay. As we arrived well after 4pm for the checkin time, there was still someone going in and out of the unit. This made me and my family feel unsafe as we did not like the fact that someone was still there after we had booked it. Not only did the thermostat not work on the entire first floor but we also discovered no power in several rooms as well. It was extremely cold that we needed several space heaters to keep ONE ROOM “warm.” We paid ALOT for a cold unit with no heat or power after it snowed. After multiple messages and calls to Boris/Susan, we were finally given a resolution to the power issue. The constant messages of the thermostat not working we’re ignored. On top of all of this, the cleaning crew walked in on our check out date well before our check out time without knocking! The cleaning crew walked in and did not announce themselves or care that we were still there! Unfortunately we had to speak to them in a passive aggressive tone for them to leave the unit as our check out time was not until an hour later. This was completely unacceptable as our privacy was ignored and our concerns were not taken care of. BOOK WITH CAUTION