The house was very cozy snd centrally located. the kitchen was well stocked with cooking tools and utensils, especially for drink mixing. We had one unexpected issue with the heating, which was knocked out by a severe storm. Laura was very responsive and was able to get a plumber to fix the issue in a few hours. Laura was also gracious enough to refund some of the cost for the stay due to the unexpected nature of the problem. I understand that she can't control the weather and believe she responded exactly the way she needed to. I would definitely stay here again if given the chance.