First I would to say In regards to dealing with the Host, she was respectful. But my issue is with receiving a full refund on my reservation. Due to the storm in the area a massive amount of flights were canceled, mine being one of them. Due to the cancellation of my flight I was unable to check in for my reservation. I contacted the host about this issue and she is was being unreasonable and unprofessional about the situation. I would not recommend renting with this host as she seems to be more concerned with keeping peoples money than for the safety of others. I should be able to receive a full refund due to the circumstances and nature of the situation. This was an unseeable act of nature with the weather and completely out of my control. It is completely unprofessional to keep funds for services that were never rendered. I am now out of $1,155.00 for a reservation I was unable to honor due to circumstances out of my control.