On the first morning at the place, we saw a mouse in the master bathroom. We messaged Juan at 10am, and he initially got back to us immediately and said that he would take care of it. By 4pm, we still hadn't heard anything. I had to message him two more times to follow up about it, and eventually at 530pm, he stated that he put traps behind the apartment and didn't put any inside of the apartment because he wasn't sure if we were there. I understand that he may not have been able to get to the place immediately after the initial message at 10am, but would have just appreciated better communication. If he let us know when he was coming by and asked if we would be home, we would have made it a point to be there so we could have had traps put inside the place. Otherwise, the place was fine and the location was good.