One of the main reasons why we decided to choose Maria’s house for our 4th of July celebration was a hot tub. Now imagine how disappointed we were arriving there and discovering that the hot tub is all dirty and empty. After texting the owner asking how to turn it on, we’ve discovered the the hot tub was “damaged a few weeks ago by a guest and still not working.” In response to our “we choose this place because of it”, we didn’t receive any apologies or anything but simply “I took it off the amenities”(!!!). We booked this place 4 months in advance and no one let us know that some of the amenities we paid for were not going to be available! No refund, no apologies, nothing.
In addition, the grill was all dirty, there were no trash bags expect the one under the kitchen sink, no extra toilet paper, just one roll per bathroom - hence, 2 toilet paper for 7 people for 4 days! We had to buy a lot staff ourselves as a result.
Overall, for the price we’ve paid ($2290 for 3 nights!) we’ve expected to have a much better stay. Very disappointed.