I booked for 2 nights but left after the first night— I showed up at midnight & my unit’s windows were open (it was 20 degrees out), & my unit was probably about 30-40 degrees inside.
The heat was broken for my floor, so it didn’t warm up much after I closed the windows. Also, I went looking around for a space heater in the house til around 1 -2am, when all I wanted to do was return to a warm clean room & go straight to sleep. I finally found a heater, but it was too small to heat up my room. I curled up in a tight fetal position & tried to sleep but I was too cold. In the morning I woke up with really sore achy legs, & a dry cough from the heater (which I still have now).
I told A I wouldn’t return to the apartment & could I please have a refund. She agreed. Today I see that I am still being charged- either for the day where I stayed with no heat or the following day when I had left. No full refund, & personally poor customer service that warrants an honest review.