This was the worst Airbnb experience my family and I have ever had. It started out with the guest contact, Alan, not being responsive prior to check in. I had called him, left a voicemail, and texted him the night before our stay requesting the check in code and he did not respond. The morning of check in I called him, left a voicemail, and emailed him which he eventually called me back. Then, we arrived and the place was DIRTY. The floors were so sticky the my family literally had to buy a mop because our shoes were sticking to the floor. The mop was black after wiping down the whole place as if the place had never been cleaned before. There was black mold all over the bathrooms, the showers were disgusting again we had to bleach everything. The cooking ware had chunks of residual food on them. The smoke detectors were unplugged and detached from the ceilings. I found a bottle cap in the sheets in my bed. There was sticky residue in all surfaces such as dressers and tables. The dishwasher did not even close (yet the check out rules required us to wash everything) The final straw was there was no hot water or heat. We called Alan the night we arrived to tell him and he said he was in “disbelief” but refused to come to fix it that night and said he would be over “first thing in the morning” (in the morning we didn’t hear from him for several hours ) he also hung up on my husband when we were trying to ask for help. Evolve, didn’t even respond to us at all until the day after when Airbnb support refunded our entire stay (we ended up filing a claim with them and leaving 3 days early) the first time evolve reached out to us in response to our complaint was telling us to vacant the property immediately, while not even knowing if we had anywhere to go. They did not try to help us, did not care that we were without hot water or heat, and did not even respond to Airbnb support within the required timeframe while investigating our claim. We would never stay here or any other Evolve property again and would never recommend this place or any place Alan owns to anyone.