mainly this is a review of the whole experience and airbnb as a company when it comes to protecting their customers. we were in an unfortunate situation and had to vacate the rental early. the process was a headache, the fault was not of our own and the process was a headache. we even booked a new airbnb for the remaining time and they refused to return any of the taxes for refunded days as well as any fees even though we paid taxes and fees for those dates twice once for this rental and again for the new rental. it's ridiculous. we had a bad experience overall from having to leave and fighting for any kind of refund but were able to come to a resolution with Luke and he is quick at replying if anything is needed However the process as a whole was a great headache we wish we would never have had to deal with.