Overall, our initial stay and interaction with Analee was very nice. The house was clean and comfortable.
Unfortunately during our stay, we had to evacuate the house due to a sudden and strong smell of gas. It turned out that their back up generator, which was stored in their attached garage developed a large gasoline leak. Since the supply air for their AC unit comes from their basement, gas fumes were quickly spread throughout the house. We contacted National Grid and Analee. Analee did respond as quickly as she could to remove the generator once the source of the gas smell was identified.
This situation was very stressful as we had an infant, toddler, and dog with us. It was the night after our wedding, so we were in need of a day of rest and our kids needed naps. We ended up displaced for the day with 2 exhausted kids and a dog. Analee did not agree to offer us any form of compensation for this lost day. We ended up settling the situation directly through Airbnb.