I’ve used Aibnb for many rentals and this is my very first review. I've never encountered a situation like this before and I don't want other people to go through what we went through. The description of the listing that we booked just in no way corresponded to what the property actually ended up being. The host has changed the listing description since our rental, but it's still not accurate and does not fully correspond to the actual setup of the property, particularly the sleeping accommodations. We booked a listing that stated that this is a 6-bedroom home that sleeps 20 with 6 parking spots. What it actually ended up being is a 4-bedroom home with another "room" that is literally 4'x6' that has two bunk beds (I don't suffer from claustrophobia, but I did get anxiety just looking into that "room", forget actually entering or sleeping in it). The listing we booked listed 6 separate bedrooms and bed accommodations in each of those rooms, which did not correspond to what the sleeping arrangements actually were since there are no 6 bedrooms. There were 12 of us and we had to use our air mattress for one of our kids because the bunk beds were unusable - they were so loose and rickety that our kids were afraid to even get up there and they were certainly a safety hazard. We were supposed to have two more people come with us and thankfully they did not join us. If they had - there would be no bedroom for them. The driveway there fits 4 standard sized cars, but in no way 6 as advertised (we only had 3 cars, so we were fine, but I just want to point out yet another inconsistency with the listing). Let me start off by saying that the actual property is nice. The unfortunate part is that when we got there - we got a clear impression that it just was not being looked after properly. It was filthy, it had dozens of ants running around both kitchens and bathrooms. All the doors squeaked, but one particular one on the second floor was so loud that it woke up the entire house when I opened this bedroom door to go to the bathroom in the middle of the night. One of the chairs in the downstairs kitchen had a broken leg, which you cannot really see until you sit on it. One of our kids fell off when she tried to sit on it and was ok, but had it been an adult, there likely would have been an injury. The listing also does not mention that there is a very steep and narrow spiral staircase between the first and second level which can be a problem for the elderly or someone with bad knees, which happened to be the case with us. The first red flag was that I was communicating with whom I thought was Raquel via the Airbnb app and then later via text messages. As it turned out, this was not Raquel, this was a man who introduced himself as someone who was handling this listing for Raquel and he never bothered to tell me I wasn't communicating to Raquel until we actually got on the phone when we couldn't find the 6th bedroom (or the 5th one for that matter). I initially set up a text message chat to have direct communication with Raquel. I texted her to ask if there was a working toaster (there is) and then asked if the kitchen is stocked with the basics, such as cooking oil. The answer was "no" but the downstairs kitchen is actually pretty well stocked with all the basics including coffee, spices, sugar, cooking oil and other basic necessities. However, the man that I was communicating with clearly was not informed of that. When we got to the home and realized that we were short on bedrooms/beds, and some of the beds that were there, were not made and did not have any bedding on them. I texted "Raquel" asking about the sleeping arrangements and the 6th bedroom and got a call back from this man. He was extremely rude and obnoxious when I questioned the number of bedrooms and beds and told me that I have been "asking too many questions from the beginning" (note the TWO questions I asked him earlier!!!) and that if I don't like the unit, I should go to the hotel. To be honest - the house was so filthy that we would have loved to go to a hotel at that point, but this was a rainy Saturday evening of the Memorial Day weekend and there was no way the 12 of us (with 4 young kids) would venture out to look for a hotel room. At first, the rude man told me to use the bedding inside the living room couches, which made me sick after I opened those couches and saw the dusty, nasty bedding thrown inside surrounded by dust and garbage. I told him that this bedding is disgusting, and we cannot use it, so he finally brought us additional bedding. Then, later that evening we turned on the microwave to make popcorn for the kids and the coffee maker to make coffee and fuses in the kitchen blew out. I called the rude man and he walked me through the steps of resetting the fuses, which was fine. However, we then realized that the stove now has a red "LOC" message on it and the burners do not go on. Apparently, it locked itself and had to be reset/unlocked. I called the rude man again - he kept telling us to "press the button on the left." We kept pressing all the buttons we could, but nothing worked. We even got on a video call with him to have him guide us, but nothing he told us to press fixed the problem. We told him that we need...