Airo’s place was beautiful and as pictured but there we felt there were some serious discrepancies between what the listing offered and the reality.
We booked this place for a week, looking forward to working remotely in providence. The first night, while cooking Airo informed us that the kitchen was not included, only the microwave. We then checked the amenities listed, which clearly states a kitchen is part of the place “a place to cook your meals” as well as utensils. Ultimately, Airo said we were welcome to use the kitchen so it worked out, but it definitely led to a sense of awkwardness and feeling like we were being accommodated for amenities which we had in fact paid to have.
Despite, supposedly having a response time of 1 hour Airo also did not get back to us until the day we arrived when we had asked several weeks prior about bringing our bikes. We also never got in writing the door code and one day messaged asking to confirm it, which we also never received a reply for (luckily Airo was home when we got back to let us in).
In the end, things smoothed over and the place was quite nice. Having stayed at other Airbnb private rooms where we shared the home with the owner (including month long stays) we were just a bit taken aback at this experience. Brian, Airo’s partner was so warm and welcoming and Kitty was very cute.