We had an issue communicating with our host about check-in. She was suppose to meet us and we didn't find out she wasn't meeting us 30 minutes after we arrived (we got in late, which she was ok with, so after our 2 hour drive we were tired and annoyed that she wasn't there. She was out of town and didn't remember to tell us until after we arrived and had to wait on hold with Airbnb customer service for about 20 minutes to get word from her. Apparently she didn't have cell reception so could answer our calls. Again, it was late at night, after a long drive, with our 4 year old who needed to go to bed. It would have been easier if she had told us there was an alternate way to get access and that she wasn't able to meet us BEFORE we arrived. Otherwise, the apartment was great, clean and in a perfect location.