He reneged on follow through with the refund/cancellation he (close friend of my daughter died unexpectedly). I said I would change the dates so I wouldn’t be out of $350. He agreed and accepted the change in reservation. I woke up the next morning and discovered he decided he would not honor re-scheduling & took his acceptance back. Kraus is not only a heartless human being, but also has a problem with honoring his word. I plan on filing a written letter of complaint about how he handled this situation. The Airbnb support agent, Danny was one sided with our conversation. Danny informed me it’s a violation to book an Airbnb for someone else (1st time booking one I did not know). I said “well isn’t it a violation the host should know this policy”? He said the host can do whatever he want’s. I will also be filing a complaint with the BBB.