I booked the flat for a 5-night Christmas visit from my daughter and her partner; they thought it perfect (her note: One of the best-equipped AirB&Bs we have ever had the pleasure of staying in. Bed was comfortable, WiFi was fast, and everything was lovely. Strongly recommend.). Sadly, an unfortunate event demanded their return home two days after their arrival, and upon my informing Norah of the early departure, she replied with a totally unanticipated gift: she refunded two nights of the booking. Familiar with the rental policy as I was, it hadn't entered my mind to ask whether she might consider any refund or credit; this was entirely her idea. Norah's kindness and generosity brightened the derailed holiday!