Norm and his wife are so sweet and made us feel so welcomed! The location is very peaceful and waking up to the water out the window was very pleasant! They reside right upstairs but we didn't even realize they were there! Norm had great suggestions, answered emails and questions promptly! As others have mentioned he baked cinnamon rolls for us which was super nice with my little boy not having to worry about breakfast in the morning. He also had the fridge stocked with a few things and a basket of goodies which was very thoughtful. He had clear directions on how to operate wifi/tv/etc which was also nice to have. If we wouldn't have had such a busy itinerary they are the kind of people you would like to sit and visit with and get to know better! Recommend! Thanks Norm and Jill!