Roberta was very nice and helpful the whole time. The apartment was just as described and it even surprised us how big and roomy it was. The beds were good and there was enough of everything for three people. AC worked great in both rooms, and as we were in NY during the horrible heat and humidity, we even got a fan to help with the few hot nights. The neighborhood is really up and coming, we didn't feel unsafe at any point and there were plenty of restaurants and deli/grocery stores nearby and the subway is close too. All in all a very good home base for visiting New York.