Accuracy - 2
Cleanliness - 3
Check-In - 5
Communication - 4
Location - 4
Value - 2
We reserved this space for a group of 8 people and an infant. To say we were disappointed upon arrival is an understatement. The apartment was not as it was listed. There was an entire Queen size bed missing that was in the listing. The building and apartment itself needs alot of work. The floors in the bedrooms were not even, they were slanted which raised concerns about the foundation. The 2nd floor stairs leading to the apartment are a hazard. It felt like we were about to fall through. The walls have been painted over numerous times and had major cracks in the walls. Doors were stained and one of the bathroom locks was completely broken - no privacy at all. Although the bathrooms are updated nicely, one of the bathrooms had water stains in the ceiling and the vent fan was in dire need of cleaning. The AC unit in one of the bedrooms wasn’t sealed in properly which caused openings that allowed flies to get and and not allow the room to cool properly. We had to keep the lights dim in that room and spray OFF bug repellant around thr window. The AC was on 68 but felt more like 72-73. The curtain rods were also not mounted which caused the curtain rods to fall and hit us when we tried to open the curtains. Some of the towels and linens had stains and the actual cover on the bed was an extemely thin blanket. There also wasn’t enough towels left for guests and no extra linens left. Instructions on how to operate the tv were not left and when we finally got the the tv operating, the chanel selection was extremely limited and were unable to access the smart tv apps (if it was a smart tv) because the remote to the actual tv was not working at all. Although handsoap was provided in all bathrooms it was Dawn dish liquid soap in the handsoap dispensers. They do provide body wash but we were afraid to use that out of fear of it being dish soap. In addition to all of the above we also were locked out of the building entrance due to the door bolt being jammed on smart lock system. The host did repsond quickly but the person he sent to assist with getting the door unlocked was not knowledgeable of the smart lock system at all. Luckily, one of the guests staying is also an airbnb host who is familiar with the lock system was there to assist with disassembling the entire lock system and getting the door unlocked. The person the host sent mentioned that there were other complaints about the lock system so host was aware of this door issue. This was extemely concerning for us because we had an infant and would not have been able to evacuate in the event of a fire or emergency. The airbnb is in a decent location and pretty accessible to most things to do. It certainly isn’t worth the nightly rate. Walls, doors and window seals need a deep cleaning. There was signage in the kitchen asking us to remove shoes but the floors need to be cleaned alot better - our socks were filthy. A blowdryer was mentioned as an amenity but was not available. A handbook or house manual would be helpful and signage on doors would also be helpful. In addition, the welcome letter mentions a fully stocked kitchen that you would be able to cook thanskgiving dinner but we didn’t feel it was equipped for that. As an Airbnb host ourselves this listing was extremely disappointing and not as advertised. This host needs to really utilize Airbnb resources to add small touches that would make the experience better for guests. Host also needs to really dedicate time to fixing patches and cracks as well overall building upkeep. Clearer instructions/communication could be better and wall signage/guest letters also need to be updated - the welcome letter mentioned a piece of furniture being on back order until April but it’s August. This is a property we would not stay in again. I hope other guests are alot more honest with their reviews because we booked based upon other reviews. It’s clear that is not the experience we had. Also, this host violates Airbnb’s service dog policy. One of our guests was bringing a service dog and host tried to assess a fee. Per Airbnb’s policy, service dogs are allowed and a host cannot assess a pet fee.