Helen is very responsive, communicative, and helpful. Unfortunately, this wasn't enough to overlook an overall bad experience. It isn't clearly listed on the listing that there are 2 possible guests also staying in the rooms downstairs. There were mostly men staying at the place during my stay which wasn't very comfortable for me at all. During my stay, there were roaches in the room (I saw at least 3) so I had to cancel, book another place, and finally get a refund after being on the phone stressed with Airbnb several times. It doesn't seem like this is the first roach problem based on previous reviews that I noticed later. On top of that, she insisted that the other host of the house (a male) enter my room during my stay to take photos of the roaches?... which made me very uncomfortable. Overall this was a very stressful and very uncomfortable stay for me. It might work for a very free-spirited type of person. Also, note that the door only has a little latch to lock from the inside.