Wow! From the moment I booked, Sophia was checking in to see how she could help; giving me complete instructions on getting in and accessing the technology; and giving helpful suggestions. She really has thought about everything. My father and I were in Queens on a research trip, and both of our rooms (we only booked two of the three rooms) were spotless, had their own TVs, had really comfortable beds, and ample closet space. We had a great stay. Thoughtful extra touches like snacks in the kitchen and some bath amenities were most appreciated. Her response time was lightning fast.