My girlfriend and I stayed here for 5 days. From the moment we checked in and entered our hotel, we knew that we had picked a wonderful hotel. It was cold when we walked in, which is great, since the heat outside was so much from when we arrived in NYC. The communication is amazing, the “okay pineapple” tool became very accommodating and they were fast with every request. The location was perfect, it was in the heart of Manhattan and it was easy to travel by foot. We were really upset to leave, but I would love to continue staying here whenever we visit NYC again.