Megan was very easy to contact via Air BnB, text, and phone messages. Unfortunately, she was out of town and we did not get to meet in person. She was extremely helpful prior to our trip: She emailed me photos and a video showing how to access the apartment, reached out to ask if we needed directions for using the subway, suggested stores and restaurants we might like. During our stay she responded quickly to any questions regarding how to operate the TV or the heat. She left us fresh fruit which was very much appreciated. She is a very helpful person and made us feel comfortable and welcomed. The apartment is beautiful and comfortable. The location is ideal. Very near the subway, restaurants, shops, the park. We felt very safe.