From my first contact to check availability through meeting the assistants to get access & keys, to the final day - everything was incredibly smooth and easy. This was my first Airbnb transaction and if this is how easy it will always be - I am a convert.
As soon as my reservation was confirmed, I received an email from Emily and also from her assistant with details about the stay and the check-in process and also with a direct number in case we had any changes. On our day of arrival, the assistant and I were in touch several times as our train was delayed - no issues for him at all - and when we arrived, he was already there waiting to let us in.
Once settled, everything was very convenient. There were 3 sets of keys mailing it easy for our group to each do our own thing, and a list of restaurants close by.
Everything was great. Contact from your assistants was very timely and helpful. Getting in was convenient.
The place was fantastic - had everything we needed - towels & bed linens were great. And it was a true 3 bedroom place - not something with hastily erected walls to divide a smaller place into 3 rooms.
The water pressure in the shower was excellent (which from reviews of other NYC locations might be an issue). I was not sure what we needed to do at check out (strip the beds? Take out the trash?, etc)
Overall, we really enjoyed the space and the location was perfect for our needs.
I hope to be able to use it again.