Maybe Van is a nice person, but we didn't have a nice situation because we arrived at the place at almost 10 o'clock and there was no key in the box and we stood for 1.5 hours in the pouring rain with suitcases, my daughter, my husband and our pets in carriers, I got sick . It's not very pleasant, I understand that it's not his fault and that someone from his guests took the key, but the apartment was not very clean and the whole house smelled like marijuana. I hope Van will have a chat with his cleaner about cleaning, there is a lot of dust and cockroaches running around the apartment, she was in the basement.