I had a reservation at this hotel. I got there early, before check in time, to check my bags, alert the desk that I was there, and to offer my credit card for a deposit. I went out in the city for the day, and when I got back later that night to actually get the key to my room, they told me they didn't have one available. They instead gave me $20 to take a cab to a less desirable hotel in a less desirable part of town.
If you book a room here, don't expect them to actually give it to you. Thankfully, I was travelling by myself on this trip, but if I'd had my family with me, this could have been a disaster.