The communication with Casper was really good and relaxed, same with the check-in and check-out! What we really appreciated. The apartment is really small, but in a perfect distance to nearly everything in Manhattan! You will love it. But to be honest, it was dirty. The dish wasn’t clean and the bath really was disgusting. I don’t wanna talk badly, but it’s true. Even when I told Casper and send a photo, nothings changed! I have to say that Casper wasn’t personally there, his mate Will kind of hosted us. He wasn’t quite chatty, but ok, he didn’t have to. Because the apartment isn’t that cheap I would not recommend it to others, except your are young and only wanna or just don’t care. Sorry!