Kelly is very sweet and accommodating. She checked in on us often and did everything she could to make us feel comfortable and enjoy our stay. That said we found her apartment to be a lot more cluttered and cramped than it appeared in the photos. The bathroom sink was clogged and leaking and we had an unexpected visit from the super to check on it a day after he was supposed to come but did not show. Throughout it all Kelly was very apologetic and communicative. She really is a great host but the apartment really only works if you are traveling light (4th floor walk-up) and don't need much space. The plus side is that it is steps away from the Q train which made it a very convenient location.