Location is great and the room was clean. But was insulted when I made a request for an additional bottle of water and told I could get it from the gift store as opposed to having it brought to my room. Although I made the request around 1 am on a Saturday morning, this is a 4 star hotel and room service should have been available for such a simple request.
When I asked for toothpaste and a toothbrush, I was given toothbrushes but the toothpastes I was given were about 4 inches in length each--a micro sized toothpaste. The level of frugality that demonstrated was astounding. I've stayed at several hotels in New York over the years, and elsewhere in the US, and I have never been short-changed in such a way.
If you have the flexibility, I recommend you pass on this hotel and upgrade to a more consumer-experience oriented hotel.