The host is not great at communication. I mentioned the time I would check in & he provided me the lock code. However, the lock wouldn't open with the code. When trying to ask for help, i got no response from Airbnb or the host. Airbnb asked me to wait an hour before they could proceed. Mind it that it was midnight by the time Airbnb responded to me & said "Sorry, we are refunding you the price, go find your own housing now". WHAT. No hotels or airbnbs would let me check in this late. It was a terrible experience all because the host did not respond on how to open his weird lock. This is also not a great part of times square, even tho it says so. Its like 10 mins walk from times square into a dark location. Not recommended for safety especially if you travelling late or alone.