I lost all my money! I booked the accomodation for 7 nights because of the nice location. When Mizue asked for my flight info, I told her that my flight arrives at 22:00. That was one day before my flight from Germany. Her response was: „OMG! I will not take check in after 9pm. Please change your flight.“ I told her that I can‘t because it was literally the day before. Then, there was no response. I told her I’m sorry and if it’s possible to find a solution. No answer. Then I told her that I booked a hostel for one night and will come the day later. The answer: „Sorry, no check in on Wednesday“ I stayed calm and polite and offered several solutions. Answers were unfriendly, super short (like a simple „No“), very late (at that time I was in NY already) and did not help at all. Finally: She kept all of my money, 290€ for not even letting me into the accomodation the whole week.