It's an OK place to stay and the check-in/out process was easy. The place was clean, area is safe. It was a bit smaller than expected from the pictures, but it was still cozy. I liked the amount of light that was able to come in and how it was warm/comfortable esp since we were coming in from the outside cold. I did not meet the host however, but she was responsive (replied within <1.5 hr) over text. We did not run into any emergencies so we didn't necessarily need immediate responses from her.