We never saw Alex, we were communicating with Abby.
Communication was perfect.
There was a butler service taking care of the keys and letting us in what was a little bit confusing but the apartment is great, I really felt at home, sleeping couch was not a big succes but luckely the blow up mattress was, it is right next to the Atlantic Avenue so there is traffic noise.
Neighborhood just hip enough but still a real neighborhood.
Walking distance to subway line for Manhattan.
We would like to stay again here.