A very embarrassing situation. My family from out of town came. I picked this it looked nice and was close to me. Upon arriving I opened the refrigerator which contained open food dirty shelves and bottles. The bathroom had hair in the bathtub and was dirty. I immediately called Bruce and sent pictures. He thanked me but took no action. My family went to put clothes in dresser which had someones underwear in. I cleaned the refrigerator. It was very disappointing and at checkout Bruce said he would see what he could do.Still waiting. Not at all what anyone have to expect from a reputable host and establishment.