Aliya was very responsive, she replied to every text or phone call almost immediately. The Building was nice, the doormen were very friendly and the neighborhood felt pretty safe and there were a lot of options to move around (subway and bus). The apartment was exactly what it looks like on the pictures, and the overall experience was great. We ran into some issues when we first arrived because it was setup for only 2 guests instead of 3 (we had an extra mattress, but no sheets and pillow for the 3rd guess). I contacted Aliya but she was out of town and it was too late for her friend to drop by and get the missing stuff. So I had to sleep the first night on the bare mattress. The bathroom needed some extra cleaning ( the shower curtain needed to be washed, and there were some mold spots on the side of the tub) but the rest was pretty good. AC/Wifi/elevators worked as expected, and the place was overall very good.