We had quite a pleasant 3-night stay at Sonder. It is more like a hotel than a traditional Airbnb. There’s a concierge desk on the main floor and luggage storage lockers for travellers to use.
Location: it is in battery park / FiDi and it is very easy to navigate as there are multiple subway lines within minutes walk away. The area is on the quieter side compared to the rest of the city which is pleasant.
Room: the room itself is much bigger than we expected. Plenty of space for 2 travellers. The bed is very comfy and we had sound sleeps after a long day of walking. We had some small issues with the bathtub as it was a bit clogged. But we were able to resolve that ourselves. Nothing major. We didn’t really get daily room service but we were barely there besides the nights so again not a concern to us.
Check in: you do need to follow the email instructions and download the Sonder app ahead of time in order to check in properly. But I find it easy to follow. They approved our early check in request on the app. I can see how it could be “annoying” to some travellers to set an additional step up. But it’s easy enough to do.
I would recommend this place to fellow NYC lovers