It was not made clear to us that we were staying in a basement apartment. When we arrived at nighttime, 8pm, it was dark and there was no outside light. We went to the first floor unit and tried the combination and it didn’t work. We contacted Aaron and he let us know that we were on the wrong floor which was the first floor not the basement floor. Later he complained that we had been difficult on arriving. Because we made him aware of some safety issues—uneven floor, no bath mat, gas jet not igniting and leaking gas he complained about us telling him about everylittle thing. He didn’t seem at all concerned about our safety or our comfort. He never addressed the issues we pointed out.