Vic and her partner were very communicative and helpful. No complaints there.
Apartment: This is a small place for 5 people - everyone can sleep there, but it's still not ideal. Much better for 2-3 people if possible. It's not more than 3 small bedrooms plus a combined living/dining/galley kitchen... not the kind of place you want to stay if you like to hang out at the place. It's on the first floor, though, so that's a plus.
That said...
Location: Why would you hang out when you are 2 blocks from Times Square?!? It's a pretty amazing location.
Overall, we enjoyed our stay. It's probably not the right place for a family with 3 young kids, but we appreciated having a well-located, clean base of operations.
Biggest complaint: the heat is controlled by the building super. That's common in NYC, so we don't blame our hosts, but it's still frustrating when you're trying to fall asleep and it's 74 degrees.
... but at least you know the heat works!