Olivia is really responsive and helpful if you have questions. I did find that the place was way more cluttered with stuff than I expected. So it is kind of hard to unpack if you are staying a few days. There isn't really anywhere you can put your things. The closet is super full, and when I opened the door to it, a ton of shoes just feel off the door rack all at once. There is also no electrical outlet in the bathroom. So, if you need to dry your hair or anything, that's an issue. The location is great, and there's an AC that works well if you are there in the summer.