Cass was extremely helpful and responded fairly quickly to any questions or comments. The place was more than described. The pictures accurately show what each room looks like, but doesn't do it justice in describing how large the place is. We had six adults and 2 small children, and I never felt like we were on top of each other. The kitchen was perfect for cooking group meals. There are three showers, so no one was waiting for a free one. The neighborhood was fairly quiet, kind of surprising for being in Brooklyn. There was a binder left for guests with just about everything, from check out instructions, to ideas of things to do or places to eat, to in case of Emergency locations. I don't think there's one bad thing about the place. Would definitely stay again!!!