We had a 2-hour flight delay; notified Andre and he was waiting for use when we arrived late in the evening. The apartment looked like the photos and was spacious and comfortable. It is in a beautiful old restored brownstone at the main entry. It had everything we needed and more. Andre was very attentive and checked with us often to see if we needed anything, or if there was something he could help us with. My brother lives in a close-by neighborhood, so we didn't need to depend on Andre for help with subway directions and finding points of interest. Andre would have given us the help if we needed it. Such a great guy.