My husband, 15 month old and I stayed here for 4 nights. Tammy was very kind and quick to respond to any questions or concerns I had before our trip. I had spoken to Tammy many weeks prior to check in date to see if we could check in at 1 instead of 3. She said it was fine, however, when we arrived the apartment was dirty from previous guests. Tammy was out of town while we were there, so I called her son Evan and he had no idea of our early check in, but sent the maid over right away to clean the apt and it was no big deal. The apt was just as the pictures show, pretty, spacious, and had all the amenities you possibly need. The heat, AC, water, all worked. However, one thing we felt was misleading was the area it was located. Yes, it was close to buses and subways, but the area itself was not the safest after dark. As a parent, I did not feel comfortable walking back in the dark with my baby. The apartment doors were not super secure, only a bar door protected anyone from entering if they truly wanted in. Usually noise does not bother my husband and I, we can sleep through almost anything and I understand it is a busy city, yet, there were loud voices, music, banging right outside the window all night long. The first night we heard loud banging on a door, and when my husband checked the apt the back door was open. The second night we heard voices, screaming, music, right outside, and an officer was shot and killed just blocks from where we were. The third night we heard running back and forth directly above us, along with doors banging. I had to message Tammy to confirm nobody was in the apt above us. The fourth night we finally had a restful night. My husband is an officer, and for him to feel unsafe and uncomfortable in an area says a lot. Tammy was very nice and concerned and was quick to try and out our minds at ease. I in no way hold anything against her, she was great, the apt had everything we needed. For New York and the price, the size and cleanliness of the apt is as amazing. Our only true complaint is the security of the doors and the location mostly because of our baby. This would be a great place for someone without a child, and we should have done more research on the location beforehand. Tammy truly is a great host.