Isabel was very communicative about the reservation. We had a meet up plan in place that was easy. She was very flexible about the passing off the keys. I could come and go as I please. The bathroom was great, the futon was pretty comfortable, and the kitchen was lovely (although I didn't really use it). The location is the best! Its just around the block from the C/B which can take you anywhere. I was seeing shows, so I needed to get to the 50/42nd street stops, which was VERY convenient. Isabel was VERY personable. I would stay here again and again when I come back. She has a repeat customer from now on.