It pains me to write this review. I have not run into such mixed experience before in my multiple Airbnb stays.
The check-in experience wasn't great, instructions were not specific, where exactly is the lockbox, how many keys are there, how to get to the unit, where is the main entrance etc., everything was left for the guest to figure out. The unit door itself is a bit tricky to unlock, figured out after 5 mins of tinkering.
The place looked clean and well put together upon entrance, beautiful decor as shown in pictures! However, I realized there is no under sheet on the bed, just one fitted sheet and a coverlet to go on top (in Covid times, if the host washed this coverlet with design/colors and decor as shown in pictures after every stay it would be ruined in a month). I did not see any sheets nearby in any closet or storage furniture. Covid-19 and I am probably sleeping for 3 nights in a 'several times used' coverlet, not fun!
The refrigerator had food left over from previous guest, eggs, and a few other things. No biggie, however, I found spoiled produce in freezer and moldy strawberries (some guest may have left a box of strawberries and host did not get things checked as part of cleaning?).
Minor annoyance, I asked for an iron for clothes in my first morning, Cris said she'll send it right away and leave it in (common?) laundry room, the iron did not arrive all day (I clearly said, its okay to get one by evening). Next morning I asked where is the laundry room to get the iron and there is no response. I asked again later early evening and was told the host is 2 hours away, cannot send an iron, the support guy is not around - I get that, things happen. Can you communicate properly and not ghost your guests messages? Unpleasant experience overall, doesn't seem the host cares about the people who show up.
Worst communication experience and I felt unhealthy/unsafe sleeping in that bed.