I booked a last minute trip to Brooklyn to visit a sick family member and Allen was exceptional at responding quickly. The apartment was spacious, clean, and the location was great. Allen and Sandy left us a nice welcome note and had fruits, drinks, chocolates, cereal available to us. They had a numeric lock on the door and I had issues locking the door on my first day. Once I figured it out, it was great to use. Maybe next time, provide some instructions on how to operate the lock so there is no confusion up front? I also had a small concern about not having a lock on the door that directly enters the apartment. I suggest installing a lock on the door so guests can feel more at ease. Allen and Sandy were great hosts!