Trevor's instructions were just right to get into the apartment, and he was always responsive with our questions (we parked on the street but there is street cleaning in the middle of the day a couple days a week and we weren't sure where we could move the car since we wouldn't be there at that time). He was super friendly when we met him outside and it's obvious he takes pride in his house - the flowers inside the fence were beautiful and he swept the stoop area after he took out the trash. The apartment itself was clean and just as the pictures show. The basket of coffee and filters is really nice to have since I don't usually travel with it. The furniture was comfortable and all in all, it suited our needs.