Hb is not that great with communication. The place wasn’t that clean, specifically the sheets had stains on them. Also, we were let in after check out, which just got in the way with the rest of our already planned day. It was just a messy check in. We even had to go and buy our own toilet paper. Overall, I wouldn’t come to Hb again if I was ever in NYC. We would have been better off at a hotel and really just didn’t have a good experience here..