Wayne did not send the entry code and did not respond to our phone calls and emails
When we arrived at his place he was not there to let us in
We told him to expect us at 6 pm and arrived at 6:15
It was dark and cold outside
We called Airbnb for help and they told us to wait in a coffee shop
We were tired and hungry after leaving early that morning for a flight from Portland and had purchased tickets for a jazz concert that night
We kept calling Airbnb when we still hadn’t heard from Wayne
Finally at 8;30 we gave up and booked a hotel room
Having missed the concert we headed to our hotel when Wayne called saying he was sorry and begging us to come back
Since I was unable to get a refund from the hotel I asked Wayne if he would cover the cost and he agreed
We went back to his place. Once again he said he would honor his word
But when I shared the hotel bill with him he refused
If it wasn’t for the intervention of Airbnb management I would still be waiting for the refund