Someone attempted to break down our door at midnight, and the hotel changed our keys and never tried to fix either until we pushed them on it. It was a very upsetting event and the hotel didn’t own up to it until we brought it to their attention. And even then they waited hours after we messaged them before getting back to us. It was really unnerving and I don’t recommend anyone stay here. It’s one thing if it was a mistake and the hotel immediately apologised, but the fact that they tried to hide this and didn’t take any remedial actions until we brought it to their attention says a lot. Most of the room doors in the hotel are left open throughout the day and anyone could go inside them. The code to the hotel door is visible from outside too. It’s a very unsafe environment.
The rooms are fine, if incredibly small. I would not recommend it at all, and would tell others to avoid this place. It’s very loud and the blackout curtains aren’t great. This hotel must have the smallest luggage storage room in existence. We had to empty it for 10 minutes to get our bags by removing everyone else’s first. Staff are rarely at the front desk and your room won’t be cleaned until you leave. Spend some extra money to go somewhere else.
They wouldn’t even help call us a taxi to the airport when we left. They told us to take the subway and didn’t offer any helpful advice.