We were very pleased with the quick response by the owner. As we were flying to NYC the other rental owner cancelled our reservation a few hours before check-in. With the professional help of AirBnb we were able to salvage our trip at this location. This spot is a basic set up but the location was very, very good on East side mid 60s. It was very clean and had everything 2 or 3 people would need. It is a 3 story walk up so if have trouble with stairs you should keep this in mind.