At first, the instructions about getting into the building were erroneous and I spent a long time trying to use the silver key when it should have been one of the gold keys and the locks were umbersome. The room was exactly as described; small, clean and quiet as well as relatively inexpensive. The wi-fi and TV worked fine. The room was relatively cold and I didn't see any way to lower the transom to let the heat in and I didn't ask for much help except for an extra blanket. I felt safe in the building and neighborhood and it was convenient for my purposes.