Hosts not there upon arrival and no information supplied as to entry. Finally, by knocking on a neighbours door they contacted the host who did supply code to entry. Later host apologised for 'miscommunication' however it was 'NO' communication :-(.

Regarding the apartment:
Pros:
Great shower; comfy bed; acceptably clean; good sized space; free wifi; good kitchen space.
Cons:
No natural daylight; no access to gym (as advertised in listing); no wardrobe/draws for clothes; tv only played dvd's as no tv signal; ran out of loo paper (1.5 rolls supplied for a week); out of date information in pack/no information on how to get to ferry or New York; no fresh towels after first 2 (we were there 7 nights).

It would have been really nice if the owners had come around and introduced themselves once we had settled in and asked if we needed anything. We did try and to contact them but they were never in when we knocked.
The lack of them being there upon arrival really upset us as it was late at night and we had travelled from the UK. There seemed to be no understanding of this by them. The phone number supplied to us was also incorrect as it started with a '0....' which apparently we had to drop the '0', as people from overseas, how were we to know this? Also when I asked for directions from JFK I was told to use 'Waze' a phone app. Without mobile data (which when using an overseas phone is prohibitively expensive to do) no Apps can be used.