The home looks great in the photos, but just didn't give off the "cozy" vibe it looks like you'd received. Grover himself is great but then he hands it off to a "greeter" after you book and she is horrible. We stayed in touch with her 100% of the time: our flight info, estimated landing, when we landed, estimated taxi arrival, etc. and she didn't respond once. I even had to ask her to please confirm she received messages the day before our flight because she never responded. Then when we arrived, we still hadn't heard back from her that entire day. 30 minutes AFTER arrival she tells us to just go in and someone else will be there. It ended up just being the housekeeper whom asked us if we could finish up the laundry...and then left us with no instructions but did leave an awesome bleach smell that lingered for days.
The rooms were nice, everyone was separated enough. The towels, sheets and pillows all felt like they needed to be washed. The floor was just insanely sticky, we didn't walk barefoot at all, kept socks on at all times. The washer/dryer is a joke if you attempt to use it. They both seem super awesome and look brand new but not sure what's up with them. The washer doesn't give out any hot water and the dryer literally took 3 hours to dry a load of clothes. It wasn't overstuffed or anything. It is a huge washer and dryer and we probably barely filled it half way and it just couldn't get it done.
The TV has basic air channels but they constantly disconnect. It is a smart TV but also kept disconnecting from the internet. Thankfully I was able to figure out the issue and fixed the TV so we were able to get Netflix, Hulu, HBO, etc. with our own logins.
The bathroom was clean enough. The towels all smelt extremely bad so we had to rewash those and wanted to do hot water to "sanitize" them, but failed at doing so as mentioned above. The toilet made a SUPER loud high pitched "scream" type noise. It is right next to one of the bedrooms and would wake you up if someone had to use it in the middle of the night.
We let Grover know about the issues with the towels and the toilet, he had new hand towels only brought over, which was nice, but nothing done about the toilet. He said a handyman was coming over to fix some things, so we were thinking it was the toilet. The handyman came in and just started looking around, ask him if he wanted to hear the toilet and he said no...interesting, oh wait, BOOM, he's not a handyman, he's a pest control guy. He said he was looking for a mouse and just started moving all the furniture, etc. Fortunately, we didn't see anything before then. Ah, spoke to soon! We were all watching TV in the living room and a mouse/rat was spotted by the front door. My sister-in-law screamed and it wiggled its way under the door and left, thankfully.