I don't even have words. We only got to stay there 1/2 nights we booked because we could not get the lockbox open to get the key. When we first arrived, someone happened to be at the door so we got in and could put our stuff down. I messaged the host about the faulty lockbox and they kept reiterating the instructions provided at check-in which were not helpful (they messaged us HOURS after I texted we couldn't get in). My friend and I went out that night (still messaging the host during this time) and when we got back at 3 am, it was still not resolved. I don't expect the host to be up at that time but I was upset the problem was not resolved. So, 2 young girls had nowhere to go we ended up hotel lobby hopping to Starbucks. I was furious and let the host know. I brought the situation to Airbnb. In the end, the lock had frozen because of the cold but I picked it open, the host COMPLETELY disregarded any of my messages sending something of an auto-message. DO NOT STAY HERE. Got a refund.