My flight got delayed and Andrea wasn't there to meet me, but she left me the key and described clearly where I can find it, so I had no problems with getting inside. She messaged me to make sure that I got in, which was very nice. The room, as shown on photos, is rather small, however, it had everything I needed - bed was comfortable and there was a lot of drawers. It is located on the top floor of the building, which may be problematic if you're traveling with a heavy suitcase, but I actually got help with both getting my suitcase upstairs and downstairs - thank you!!! The room was rather clean, but there was a dead bug (a small cockroach?) on the floor. I know in New York it's almost impossible to keep all the bugs out, but still, this may be problematic to some. The room and the common areas are rather clean, but a bit cluttered, and if you expect sparkling clean quality, you might be disappointed. You share the kitchen and the bathroom with a family with kids etc, so keep that in mind when booking the place. Overall, everything was rather good and every person I've met was friendly.