Called the front desk several times before we checked in and they kept putting us on hold for more than 15 minutes then told us no record found. However, at almost 11:30pm the host contacted us telling us the room is ready where my partner was already checked in to a hotel near the airport and I don’t have my main credit card with me. They told us that they have to have $200 usd hold on the credit card only. Where on the post it said $150 not specifics in what method. The front line refused to check me in at 2am telling me to find another hotel but I have paid more than $300 to Airbnb already. I had to call up a friend to transfer me the money to my credit card at 4:30am to resolve the problem. It’s so much trouble for me to even get checked in after a long day and had waited more than 8 hours. The cleaning lady started to knock on the door at 8am for nearby rooms and eventually knocked on mine at 10:30am and entered without permission. My experience with another hotel across the street the weekend before this was so much smoother and welcoming. I can’t believe this whole incident can even happening at a four star hotel through Airbnb. If it indicates clearly a refundable credit card deposit on the listing, I would come more prepared than having the cash on hand and went through the struggle.