Communication with Samanatha and once on site is great. The pros: amazing views, good location, comfy beds. Great amenities like soaps, extra towels, snacks upon arrival and waters, and definitely clean though the walls and some doors need a fresh paint job.
Cons: We were told to not speak to the front desk staff, to avoid them, which felt really sketchy, and we were taken through the back way upon arrival, also odd.
Having only one key fob (requested a second but did not have one) meant our young adults had to take the service elevator (no fob needed and what we were told to do) and when coming in at 2am, it was not running due to maintenance every night so we were up every night going down to the lobby to let them in. We could not use the balcony, which we had looked forward to. Some appliances did not work and lights which we discovered on our last morning.
All in all, If the check in and key fob situation were remedied, the rest is not that big of a deal compared to the views and overall good qualities.
Samantha and Asher were very kind and quick to communicate and easy to work with!