Felicia is so sweet and responsive. If you have an issue, you could always reach her on the phone even if she is in a different country. She makes sure everything works as smoothly as possible for you, and she is very kind! :)
The place is ideally situated, a 5 minute walk to the 4 and D lines (I think a new B train station opened further east on 167th street recently!) -- so it's only 30-40 minutes to go to midtown. I worked at the UN, and it took me 40-45 minutes door-to-door. It could get a little loud sometime since it's overlooking an avenue, but that's the case everywhere in the city, unless you live high up a skyscraper. The neighbourhood has a variety of restaurants to choose from (Subway, Domino's Pizza, Caesar's Pizza, Chinese food, MacDonald's, and other places) within a short walk's distance.