The first couple of days were great. The kitchenette/entry area is very clean. It was perfectly sized for my short stay. However, it wasn't until whomever I was talking about bedbugs with that my stay went south. I was indeed bitten by bed bugs. The several bite marks lasted two weeks, itchy, zigzag pattern across my chest. After the swelling had came down (skeeter syndrome) I realized the bites weren't consistent with a mosquito bite. My doctor prescribed a topical cream to combat the itchiness. No real solution came from Kasa. They downplayed my very real bites after I sent them a photo of my chest and bed. Nobody came to check the rooms nor did they offer any real solution other than a $50 gift card to buy bug spray. A whole system such as Kasa should have people ready to deal with these situations. Do better or have your rooms thoroughly cleaned.