Susan was great to work with right from the start. She was extremely prompt in her replies to our emails, she made our check in process very smooth and her place had everything we needed, in plain sight. We loved the decor and she makes such good use of the space. The kitchen was totally supplied with anything we could have needed. The television, cable and WiFi worked beautifully and the view was spectacular. Three huge windows that over looked the park with shades that, when let down, gave complete privacy and made the space feel so cozy. We were there when NYC had some of the coldest weather on record, but we were toasty warm inside! The concierge was very friendly and helpful. The building was bright and very well kept. We found several really neat coffee shops and markets close by. When going out we had no problem getting Taxis or Ubers.