We had a little bit of a mixed bag. Joseph went out of his way to let us check in early, which was very much appreciated, but he was not very unresponsive. The good--great location, easy subway access, great deal, strong A/C, clean apartment. The bad--no linens for the futon and no response to my request for some, no comfortable space to work. Great place to stay if you're mostly looking for a place to sleep, not if you're planning to spend a lot of time in the apartment.