Kwan's girlfriend came out to greet us as soon as we let them know that we had arrived. They were both polite and friendly. The room has really nice touches like string lights and a lamp with a nice warm glow which made for a very cozy and relaxing atmosphere. There were chargers for iPhone and Android phones provided which was amazing!!! The WiFi is fast and reliable. We never got to experience the great breakfasts they make because we slept in pretty late hahaha but that goes to show that the bed is really comfy. The only thing you might want to be aware of is that the room does not get natural light so it is hard to tell what time it is and made for a dream-like experience. I personally thought it was kind of cool.