Pros: very clean; Roberta was very responsive and easy to reach; beds were very comfy; apt was very quiet (no street noise)
Cons: building has a interstate bus stop outside so lots of people milling about; apt does not get any natural light (much darker than the pics look); the view from the windows is into a dark alley with pigeons and trash; harsh florescent lighting that kept flickering in one room; shower opens directly living room and only has a privacy screen covering it; location feels more like Chinatown than LES; key pickup is located several blocks away (hard to manage with luggage) and we had to troubleshoot the machine when we returned the key; wifi was spotty at times during video calls; very minimally furnished (no extra towels, etc)
Despite these issues, overall we had a good stay and this met our expectations given it's Manhattan and we booked about a month out. I would recommend it if you just need a place to crash and don't plan to spend a ton of time there during the day. I loved how clean it was and the location is great.