Grisel was quick to respond to all of my questions and flexible with the check in/pick up of keys time. The apartment was very clean and comfy with clean towels, hot water and a great view of Times Square just a few blocks away. Overall we had a great experience and would definitely recommend staying here. The only downside we found was that the apartment was on the 5th floor with no elevator so it was hard getting our luggage up and back down once we left...but then again, you are in New York City so I can't complain. :)

Gracias Grisel!