The room itself was exactly as described on the website. Small but clean and comfortable. Located in the middle of Manhattan it was great for people that don’t mind walking everywhere they wish to go. Subways are close by which is convenient if you don’t want to walk. Prepare for public bathrooms and showers for your stay. They were very clean but small and a bit difficult to maneuver in when trying to shower. The front desk people where kind and will take your bags at check out if you’re traveling later in the day. Overall a great experience. Eliza responded when absolutely necessary but is not very helpful when it comes to recommendations. You have better luck just communicating with the front desk staff.