The host did not appear at all. We confirmed the exact time of our flight arrival and indicated the time slot in which we would arrive. Having arrived one hour early, we waited for the next 2 hours outside of the building. We texted and called. Noone answered. The host did have our phone number, as we texted each other before. As it was 9 pm already, our first night in NY, with 4 suitcases, and absolutely no contact with the host, we had to contact the airbnb helpline. They helped us find the hotel, and we continued our stay there. With regret we have to say this was totally unreliable and unacceptable.