The location is great! Near to central park , luxury shops (5th av), times square.
Years ago I stayed here and service and rooms were awesome but now it is not, front desk service from Elizabeth was pretty awesome, was concerned about my needs I think she was the only happy face I saw there.
The cleaning was not good at all, lady only do the bed but didnt clean the washroom, room was dusty also who gave me allergies. Only one elevator was working.
I think the most importante thing I have to say is there was no information about emergency procedures about hurricanes, even I asked about what to do in case of an emergency on airbnb message but never reply back with more info, so we couldn´t sleep that night because we didn´t know what to do or were to run because they didn´t give to use any information, even we we´ve been in real hurricanes (category 5).
FYI they charge you $ 500 US Dlls as a deposit in case you were not aware.
If you ask me if I will come back to this hotel, tghe answer is yes I will, but I think I will book directly with them.