The location was great. Everything you could possibly need was within walking distance. The apartment itself was clean upon arrival and more than served our needs. Storage space was surprisingly abundant which was a great bonus. The doormen were all delightful and incredibly helpful. If it weren’t for the poor communication we would have given this five stars. However, the communication was poor and disorganized from the start. We had to reach out repeatedly to get information regarding move-in procedures. In order to secure the booking, they made us pay for an extra week (rounding out to 12 weeks instead of the 11 we needed, meaning the apartment was empty for a full week because we were not able to come a week earlier than our flights and work schedules would allow) and then didn’t even have the courtesy to provide three keys (one for each person). Instead, they expected us to leave the apartment unlocked or leave the key with the doorman any time the three of us needed to come and go from the apartment separately. After they told us that they would make copies of the key for us, we wound up having to take matters into our own hands and make our own key copies. There was no offer to reimburse us or apology for the inconvenience. With the exception of the rocky start, we loved the space and had no other problems.