Pro: location
Con: The absolute unprofessionalism and rudeness of the host. It took two hours to check in before they did not have listed to arrive and we ultimately got a different room. The check in instructions told us to work with the front office guy and the front office guy told us we had to pay for Internet because it was so late in and we wanted to just start our vacation.
After the trip, I asked the host for refund the $5 for Internet, and he just went off. He said I should be thanking him for the check in issue bc we got a larger room. Then he went on a 20+ text rant on “he was tired,” “didn’t have to deal with this,” “he should be sleeping right now”, “he isn’t rude, just direct.” I’m sorry, when is telling someone to thank them for their error ever ok?
The lack of customer service and understanding is uncannily.