Unfortunately we were disappointed. Ayana is difficult to get hold of when you have questions. Although when she wanted to get hold of us she managed fine! There was no one there to meet us on arrival so we sat waiting on the doorstep. Then when we did get in we the place was filthy. Not just messy, really unclean.
Also, I would recommend reading the house rules carefully as you are expected to clean and do laundry which can be difficult on your last day of your holiday if you have flights etc.