The Ridge was as expected. Great location, easy enough to find. Room was clean and well set up. My challenges about the Ridge were: Check-in was AWFUL. I never received check in instructions, despite having asked 3 times during the day of my arrival. When I got to the hotel a kind stranger let me in. Then I had to call and ask again for instructions to get to my room and to get into the hotel. Then, the next day upon return to my room after a day of exploring, my room code, which I had been given the night before did not work and I had to call AGAIN trying to get into my room. I was fine with the room itself, but Extremely frustrated with check-in, room codes, and host response. It never should have gotten to crisis and to get to crisis twice on a two day stay is too much!