We booked a room about 2 months prior to our stay, and having been our first time visiting NYC, we made a special request for a “Room with a view.” Upon arrival, our room wasn’t ready yet and we ended up having to wait until 9pm to get a room. All that said, when we finally spoke with the attendant at the front desk, Elizabeth, to get our room and ask if our special request could be accommodated, she sure did deliver—got us a room on the top floor! Couldn’t have asked for better customer service!
The only unpleasant thing (apart from having to wait so late to check in) was the additional tax charged to us by NY state, even after having paid taxes on the AirBnB app. Make sure you read the “House Rules” for the hotel in the app. Seemed a bit sneaky to me at first, but turns it out is just NY, so can’t really blame the hotel for this.