The first room I was assigne dto was okay. on the 2nd floor as instructed. When checkedin for the 2nd time after taking hotels, I was given Room 29-F and rooms I checked uostairs were all occupied. The manager in charge was not responsive. Kochi responded after 20 mins and i was already tired and frustrated. To make the situation worst, the toilet was not operational and the bathroom was faulty. i had to use the ones on the 2nd floor. the room was just okay and was always hot even though it was winter because of the pipeline that was so hot inside the room. the location was the best on my stay. Kochi was friendly.