I picked Glady's place for one night as I was arriving late from an international flight and I wanted a place to sleep off the jet lag before heading into Manhattan. It was about a $20 taxi ride from JFK. The instructions regarding the key were very easy to follow. I loved that it was a basement apartment, because it was wonderfully dark (with the lights out) and easy to sleep. The AC works great! The bed is very comfortable! And I appreciated the odds & ends of toiletries as the airline lost my bag. I didn't meet Gladys, but she was wonderfully responsive to my messages. I would stay again!