Denae was very helpful in assisting me with my trip to New York. She was very accomodating with the early check in that I need on my arrival. I also had to check out early and she made sure someone was available to check me out. Her response time was pretty quick we communicated strictly via the internet and didnt have to talk on the phone during my stay. All in all it was a great experience and I will definitely look towards contacting Denae for a future stay in her residence.