The overall stay at this place was clean. However, if you need to have special checkout accommodations, be sure to reconfirm with Lorna ahead of time and a day prior to your arrival. Receiving a phone call the morning of my check out day from her saying "Why haven't you left the apartment, my cleaning lady needs to come in and clean" is beyond unprofessional. I communicated with Lorna a MONTH ahead of my trip to have a later check out time confirmed. For future reference, please note when guests have special accommodations to ensure there will not be any miscommunications in the future.