This would be one place where I like to give zero stars, unfortunately, Airbnb doesn't have that system. Starting off with some good reviews. The room was nice and very clean and has a station in a walkable distance. We saw the good review of this place and decided to book.
Now the nightmare part. On our last day of stay, we discovered that the heating system in the house is not working due to which there was no heating in the room and no hot water in the bathroom. We conveyed our concern to the host. The host at first didn't believe us and said they haven't heard any such complain. This was very unprofessional. Why would the guest lie about the heating system not working.
The worst part comes now, host conveyed that the entire building's heating system was at fault, which somehow we thought was an unexpected situation which can happen anytime and anywhere. What was so unprofessional was, when we asked the host to provide was with at least one additional blanket or heater, the host was not at all bothered. This is a serious lack of hospitality. Imagine living in the cold city like NYC and sleeping with no heater in a cold room, anyone can fall sick. As expected we woke up with a running nose in the morning and couldn't take shower for two days. We felt pathetic.
I believe if you are hosting your place on a platform like airbnb, you should have some basic hospitality principles. The host literally didn't care at all about comforting their guest; least a host could do was to provide a blanket.
Place will look like its worth the money, but not caring about their guest, this behavior of the host makes this place completely unsuitable for stay.
Ohh yes, host is not only unprofessional but also very rude. The hand towel in the bathroom was a little wet to which the host respoded, " you should find some another room".
I would like to give a zero star to this place. !