I stayed here when it was Hotel Henri and never had an issue.
The location is great and the bar is a great way to start the evening.
The biggest issue was the front desk we had multiple times we had to wait a very long time for someone to come to the front desk (up to 30 minutes) there was a time when both people were gone.
We needed blankets and additional towels. we were told it was 10:40pm and they would bring in the morning, I had to explain that was not acceptable… we finally had blankets delivered but no towels.
Needs some more training is needed to get this sorted out.