Great place! Exactly as described and pictured. Super cozy, comfortable, and clean. We felt like we were locals staying there. Bed was really comfortable, pillows were a little flat, but didn’t bother us. Great location for the UES. The Q and the crosstown bus were right outside, the 6 was a quick 2 block walk. Great restaurants and shops nearby. Very walkable area. Shake Shack half a block away (yum, yum!). Great communication with host before trip. Didn’t need to communicate during stay, so I can’t comment on that, but I’m sure it would be just as good. 5 star place!