Ahmed was very lenient about both check-in and check-out. He was very friendly and helpful. The bed was very big and comfortable, and he provided us clean towels and maps of NY. He was very willing to suggest places to go in NYC. One downside was that it was a little inconvenient to use bathroom, because it was not connected to the room. In order to get to bathroom, we had to go out to hallway then go back into the main apartment. Also bathroom door didn't close completely.