We had a good stay at Sonder. The apartment was nice and as described. Sonder unfortunately failed to deliver in all aspects of customer service and communication. I had tried to arrange a surprise for my partners 30th birthday but they failed to come through and after following up multiple times, Sonder still failed to deliver. I complained during the stay and was offered compensation in form of a cheap bottle of wine and $50 towards a dinner however the original request was still never delivered and it took several days and multiple messages to reach a solution which did take away from my focus to have a care free and a easy trip. I would stay with Sonder again but would be sure to only expect the very basics.