We never met Chris as we arrived later than expected was greeted by the housekeeper, Josephina. Everyone was extremely nice and the location is in a desirable part of Harlem. The neighborhood was quiet and we had the windows open the entire time of the stay. Despite the apt being small we (2 people) never felt crammed or in each others way. The bathroom was stocked with all amenities except for hair conditioner. In the beginning Chris was very quick to respond, however on the last day he stopped responding to anything. We wanted to check out an hour early and were left unsure about what to do with the keys. I messaged Chris multiple times as well as called and still have not heard anything. I would recommend staying here if you had your trip planned to the minute