There was an issue before we stayed in the unit. We booked the unit months before, and We paid everything in advance.
2weeks before our arrival, the host sent us a message saying we will charge you 15%of tax.
The host changed the description after we paid everything and tried to charge us more. They Even messaged me saying that it is kind of our fault that we didn’t read the description well. Which was not true and not there when we booked the unit. It was a tricky experience and we had to call airbnb customer care to track the record when the host rewrote the description. Airbnb investigated for us and came with the result that the host changed the description recently.
Also this unit is on sale for 1bed 1bath on the market. There is no way it holds for 6 people. At least one person had to sleep on the floor. There was no vacuum cleaner in the unit, and I wonder how they cleaned carpets. I even asked the host and the cleaning person, they won’t answer. The cleaning person said he was first time clean here, and he doesn’t know much.
The kitchen looked like never professionally cleaned. Lots of dusts.
The blanket had a blood stain.
We asked the direction to get in the building and even asked the contact number. When we got there, the number wasn’t available. We had to wait in the sun on the side of busy street with suitcases and 3kids.
Why the phone number is not available? Because the person in charge for the guest hasn’t paid the phone bill.
One time the owner asked us to be out for a while if it is OK, because somebody want to see this unit. This messenge came a day before somebody wanted come in.
Somebody??? Not clear enough. What about our belongings??
I asked the owner who is coming in and who is responsible for our belongings. So I even asked please tell me what time? Then, no answer. We were very uncomfortable what was going on. Never got a chance to know if someone comes in or not. If they changed their mind, but still the owner needs to send me a message what is going on. No
common sense.
I don’t recommend staying their places. Very uncomfortable dealing with this host.
Airbnb needs to investigate and make it clear to give SUPER HOST badge.