Great location, friendly service…. Extremely busy location with tons of tourists only 2 elevators to get from the street level to the reception and they are congested pretty much all the time other than late night.
We froze to death in our room and despite did not get resolution. Also, my side of the mattress was somewhat collapsed (like sagging in) resulting in my rolling out of bed all night. Speaking about beds, there was some rough plastic like protective mattress pad right underneath the fitted sheet and the pillows were totally sub-par….
On our third morning there we decides to have breakfast in their busy, crowded dining room… Breakfast was great but we were seated too close to the kitchen and could hear a very loud kitchen person (chef?) obnoxiously screaming at the serving staff which was really uncomfortable.
To sum things up, it was a lovely stay other than for the aforementioned annoyances… then again, for 400 bucks a night in NYC, this sure ain’t the Plaza