Grover was very communicative from the very beginning. We had no problems scheduling our check in and no problems during our stay. The apartment was clean, spacious, and suited our needs well. The location was also convenient, being only steps from the Subway and major intersections for getting a cab, etc. Good access to dining and shopping, and even a nice grocery store on Lenox and 128th if you plan to cook at the apartment (which we did). We would stay here again.