It was a great experience. We didn't actually meet the owner, but we met her cleaning lady who was super helpful and kind to us. Seith was also only a phone call away when we had questions. The apartment was just as described and very neat and clean. There were a couple tight sets of stairs to climb to our larger set of rooms, but hey, it's NYC--we didn't mind even with lots of luggage. Also, the apartment is in a great location with lots of windows and plenty of fantastic eating spots right nearby both expensive and very affordable depending on your budget. Also, the best darn gourmet burger resturant is 5 minutes around the corner!