Absolutely atrocious - WORST AirBnB experience by far. Your worst nightmare. Was already concerned reading reviews about the communication at check in - and I even messaged them letting them know of that fact - nevertheless, they ignored me. No check-in information was ever provided, and me and my 2 children were stuck outside in one of the worst neighborhoods of NYC . . . and I am not a wimp by any means. 13.5 hrs later of waiting and I finally had to taxi to midtown and find a last minute hotel which cost me thousands of dollars. Then it took three days for AirBnB to even review the issue and refund me. Still waiting on the slightest apology from the host . . . Dreadful Experience - you have been warned.