It was an absolute pleasure staying in your home the past two days with my family. The house was very clean and comfortable. Self check-in was very easy and fast for all of us. I was able to relax with my family and have a great time together. Though there were some concerns I would like to address during my stay. I do feel it was absolutely inappropriate for you to send your “brother” who also said he didn’t know anything about the apartment and he was just a plumber, but he only went downstairs once and let someone else do the work downstairs to come and fix the plumbing during our stay. You asked us to check in an hour later which was hard for us because we came from very far and we had to wait in our hot cars until check in. Within that hour setback for us you could’ve sent someone to fix the plumbing for the unit before our arrival. Someone had walked into the room when my sister was getting dressed & he didn’t care to check if there were ladies in the room he just walked right in. He also did not apologize.Also, I’m 100% sure the people checking the plumbing wasn’t really fixing anything. My father is a real plumber and this isn’t how you fix a “leak”. It felt as if you sent them to spy on us which was quite weird and my family felt very comfortable because you made me aware before check in that the people before us, trashed the house. There’s a time and place to fix things and during our intimate family dinner was not the time. You had told me someone was coming before I even checked in but they came at 10 pm which is incredibly rude and made my stay uncomfortable. You begged me to have them come and fix whatever the problem was. I’m pretty sure it could’ve waited til the morning. 10pm is beyond unprofessional. You also said you’d give us a later check in time and you did not. Although it was a nice home there were many inconveniences and made my trip to New York one of my least favorite trips.