Brendan was in communication well before our arrival and greeted us in person upon arrival. He suggested many places to eat, shop and visit and was very accommodating. He was available throughout our stay although, we contacted him once to ask a question and he was very prompt and helpful. The listing describes the apartment very well, it was more spacious than I had imagined. The surrounding area was very vibrant but a quiet safe neighborhood. We walked to the subway station every day sometimes getting home after midnight. We felt safe walking to and from the apartment. If you are used to a big city and the variety of people you would have no concerns at all. We had our 8 year-old son with us and he loved the walks to the subway and loved hanging out at the apartment at the end of each day.