Karen did a great job of making us feel welcome. On a busy Memorial Day weekend, she made sure that the apartment was professionally cleaned between when the previous night's guests checked out and we checked in. She also made sure clear instructions and guidelines were laid out for us as well as snacks and beverages.
Karen also provides a list of restaurants and other local venues, which is enormously helpful to people in Park Slope (one of NYC's very best neighborhoods) for the first time.
For our stay, Karen's apartment was impeccably clean, true to the description, quiet, comfortable, and close to all the best that downtown Brooklyn has to offer.