I had read mixed reviews of Sonder properties, including this one, so I wasn't sure what to expect. I was pleasantly suprised to find a thoughtfully designed and furnished space at an amazing location just across the street from Battery Park and next to the Hudson River.
The walks by the river, history of the area and opportunities to sightsee just steps away are all wonderful. It's also very well connected via many subway stations in the area.
All in all, I found the space clean and convenient, quiet (even though I had the main road and entrance to the Hugh Carey tunnel outside my window the windows blocked the noise mostly).
The front desk staff were polite and helpful on minor issues but it was a little frustrating to find it challenging to speak to a Sonder representative when needed.
I didn't have any major issues, but one very irritating and persistent one was never resolved throughout my four month stay, despite being assured that it would be dealt with. All doors unlock via a keypad and mine was malfunctioning from the time I got there, til I left. I reported it about 7 or 8 times and each time I was assured that someone would come look at it and make sure to fix it. I gave up asking after a while and just tolerated that sometimes I would have to enter my code up to 10 times before being able to enter.
It was also disappointing to find per-month prices increasing exponentially during my stay which meant I had to move out after 4 months.
Overall though, I thoroughly appreciated my stay and still think Sonder is an amazingly convenient and helpful facility, just don't expect to feel personally cared for - it's more like a hotel.