Carey was great. We had a problem where our flight was delayed because of weather and Carey did her best to accomodate us, which we really appreciated! She was always available by email and phone. The apartment was beautiful. It overlooks the garden, so it's really quiet and comfortable. It's also close to Time Square and easily accessible by subway. Her cat is really friendly and quiet. We'd definitely stay here again the next time we're in New York City!