Overall good experience, we didn't have much contact with JesAnn, but whenever there was something to communicate we could reach her via text. I agree with previous reviews that the vibe was sometimes a bit of and in the second half of our stay there was a family friend staying in another room (office) so that we didn't have access to the balcony with morning sun. But if you just need a place to crash and explore NYC, the room is a good choice and close (by NYC standard) to everything you need.