Yass & Akiko were very accommodating and quick to respond to all questions and concerns, especially with my mother and baachan's early arrival. Though check in wasn't until 3, our room was surprisingly and fortunately ready as early as 12:30, but I'm not saying this is typical it just worked out in our favor. The stairs are STEEP so if you have people in your party who are not physically inclined, do not stay here. The room was cute and had a nice private deck, sans patio furniture. There was a lovely lady who brought us fresh towels during our stay and took out our trash. It's a cute space, my only complaint was that the walls seemed paper thin while other guests were having conversations in the kitchen at 2-4AM, so if you're a light sleeper this might not be the best spot for your unless you can get a room on the third floor. Great location if you're in NYC for any shows or Times Square, and there were dozens of restaurants to choose from just on our block. (Fun fact: it only took us like 25 min at noon on a Wednesday to get there from Newark airport )