Donavan was very hands on. If you need help he will answer your call right away. The house was very roomie. There were 6 of us. So we had space to relax. The neighborhood was not the best. If you walk the 2 blocks to the L Train each morning you will be fine. But you should get back before dark. Be aware this is a 50 minute ride each day from the L Train to the subway into Manhattan.