Edward was very helpful and communicative and made our arrival very easy. The room was very nice, just as pictured, and the bed was very comfortable. They also have the cutest cat ever who we had a great time playing with. Edward was very nice to warn us that the room could get a fair amount of street noise and provided ear plugs, but we didn't find it to be a problem at all, at least with the a/c running. Definitely didn't seem any worse than what would be expected anywhere in Manhattan. The neighborhood is very lively and the apartment is just off a fun stretch of street, so we had a great time staying here.