My husband and I stayed in Sausan's flat for 8 nights and found the experience totally seamless and perfect for our stay in NYC. Steve helped us check in and was easily contactable and very helpful. The flat was as described - clean, light and in a brilliant spot in LES. The bed linen and towels were high quality as were the bathroom products we were allowed to help ourselves to. Would highly recommend the flat to anyone wanting to stay in LES.