Had a lot of conversations with customer service during our stay. We requested a one hour early check in and was never responded to so had to wait in the lounge for an hour after a long travel day.
Then the AC in our room wasn’t working. They only suggested moving us to an apartment with a smaller living room and kitchen area which wasn’t suitable. We had someone come look at the AC and then later on someone entered the apartment without our permission to look at it when we were gone. Still, the AC in the den bedroom never was fixed. Despite asking for 2 of us to be moved to another apartment, we were not met with any assistance regarding this. Sonder did provide us a partial refund for our stay because of the issue, which was much appreciated and why I’ve still given them some stars!
The carpet was also in bad shape and coming up on the corners and some of the dishes were dirty. I don’t think I would stay with Sonder again after spending at least 5 hours texting back and forth with their customer service during my time in New York but I appreciate the partial refund for our stay.