It's far away enough from all the noiseyness of downtown nyc but still close enough to experience plenty. The subway is a short walk away from the property and is about a 20 minute ride to just about all the main tourist spots. They were very friendly, not all in your business or anything like that. Very informative and responded quickly. For us, it was really just about having a place to sleep because we spent the entire days out in the city. So it definitely fulfilled its purpose for us. Would recommend and come back.