Loretta was very friendly and easy to communicate with. The location was good, lots of restaurants nearby and not too far of a walk to the subway station. The apt is on the third floor so there were lots of steps to carry our suitcases up but nbd. The things I didn't like were all things that are just typical for all NYC apt's (i.e. small bathroom, small rooms, fluctuating water pressure/temp). Overall GREAT experience and would recommend Loretta.