Avery is nice even though my reservation fell through with her unit.
After booking, prior to arrival, she very nicely agreed to allow my brothers and I to check in early as our red eye flight lands.
A few days before arrival we started communicating via text which was odd because in my 5 years of using Airbnb I’ve never had an Airbnb host text me first?
Anyways on the day of arrival, we communicated and was met at the unit with her assistant who is also polite and showed us around but I have to say I was surprised at the difference of the building/unit compared to the pictures on the listing. I did not speak up about my shock and proceeded to settle in and nap after our long flight.
During our nap, we heard an attempt to open our door followed by a really loud knock. It woke us and we were shook....after careful discussion and evaluation we decided to leave the property simply because we don’t feel safe staying there and we definitely didn’t feel safe leaving the apartment with our belongings there.
After we left, I contacted Airbnb support regarding my concerns of our safety of staying at the property and the lack of clear information on the Airbnb listing (the address is not listed even after reservation confirmation) and how I felt ok paying for the first nights cost (which we only stayed for 4 hours) + cleaning + service charge and needed the rest refunded. The case has now been resolved on my end and hopefully on her end as well.
Thanks.