We were lucky to get in earlier check in as well as an option for a later check out. She was very communicative which is her best perk. She will always contact you back with any remarks. Although, the window in the living room was broken as the wind would easily swing it open making the room cold. Also, there being suspicious stains of fingerprints on the door and red marks on the floor. Otherwise, it was a pleasant stay and worth for what we were intending in having for our trip.