This was a fantastic place to stay in NYC — everything was as described, washer/dryer worked, wifi was great, furnished with kitchenware.
Unfortunately, we had a lot of issues checking in (the electronic door keys weren’t working). We had to be let in by the front desk the first day, and were told to message Sonder help. They told us we had to move apartments (which is fine), and I asked if we had to be back by a certain time to be let back in (they said no). When we arrived after dinner, the front desk wasn’t able to let us in, and we were stuck for 2 hours without any of our luggage, which was very frustrating.