Jeanette was very sweet and helpful! I reached out to her asking if my friend and I could stay together (as we were willing to share the bed) and she readily agreed to an exception for us. We didn't interact much in person as the family was gone for most of Thanksgiving weekend, but she replied very quickly to messages and was always offering to help if we had questions. Two of their cats are very sweet and friendly, and the room we stayed in was perfectly clean. The apartment is just a couple blocks from a subway station (the 1 train is closest, and there's another stop a bit further with A and C), and there's a convenient grocery store nearby as well. Check-in was slightly complicated with the family being out, but the instructions Jeanette sent were very straightforward and we were able to follow them easily. A lovely place to stay!