The customer service at this place is absolutely terrible and unprofessional. While this hotel is centrally located, they are not upfront with the service ($38 a night) and a hold fee ($50). My payment was kept on file and they double charged me, a week after my stay. When I called, the girl said her system can be “wack” and didn’t even apologize. My payment SHOULD NOT be kept on file nor should they charge my card without my consent. That is flat out wrong. Typically hotels let you know that a hold will be placed on your card and that’s it. I completely understand computer malfunctions, but when I called, the girl was so incredibly rude and hung up on me. I tried calling back several times to confirm my payment was taken off file, and she would send me straight to voicemail. I have no heard back from them at all. Had I received better customer service, I wouldn’t be so upset. I DO NOT feel comfortable with the fact that they have my private information. It’s pretty obvious they aren’t handling sensitive information carefully. Quite honestly, avoid the headache and stay somewhere else. There are plenty of nicer places to stay in the city than this place.