This was my first Airbnb experience. Natasha promptly answered any of my questions. I had a morning flight on my day of arrival and I truly appreciated her allowing me to check in early. I picked up the key from a neighbour (who didn't really speak English) which was reasonable given Natasha was likely at work during that time. I guess I thought I would meet her at some time (which I would have appreciated)so I could get information about the neighbourhood; That said I had a lot of privacy which I appreciated after long days of sightseeing - two other guests were there but I barely saw them. For feedback the directions from the airport turned out to be incorrect. Perhaps the route has changed. The NYC transportation system can be a little unpredictable so I recommend simply using Google maps. I was looking for a simple and affordable accommodation close to a subway and this definitely sufficed. Natasha thank you.