I have stayed at St Regis through Elisa once before and it’s always easy and seamless.
The only reason why we didn’t give St Regis 5stars today is of no fault of Elisa. The hotel had construction / facade renovation which we were not informed of until after we had checked in. This affected us tremendously since we have a toddler that needs to sleep and we have a transatlantic flight to Europe tonight which made the day really hard on the little family with no nap time.
St Regis is great in so many ways and I would recommend it and perhaps we will back soon again, but I will make a call and check with them beforehand next time to see if they have any construction going on. I know it’s New York but this was literally just outside the window.