Jing's communication and helpfulness was great. She got a mattress topper delivered as the main bed was pretty hard which was very nice of her (had already gotten a little sore from sleeping on it for 3 nights though) She also let us store our suitcases on checkout as I forgot to request late check out which was very accommodating. The location was okay but not the greatest and I knocked a star off as the cleanliness wasn't as great as it could have been.