Chikie and Manuela were both super friendly open and welcoming. We enjoyed our vacation in New York, they bed was super stiff though, and the pillows were hard as rocks, and we had a little trouble figuring out the leaky faucet when we would take a shower but after a few turns the leak would subside. We ended up staying somewhere else because my fiancé has a bad back and the bed was causing it to ache more also Central Park is 10 mins away by car. Overall, if you stay with them you will be in good company.