Look, I don’t like to write scathing reviews. I normally don’t. It takes a lot, but I’m sorry to say we had our share at Ez’s. I simply don’t want others to go through the same issues we did.
First off, we couldn’t even get into the room when we got there.
The maid was running late so she had us wait outside even though we arrived well after our check in (about 15-20min past 2pm). When she finished cleaning she refused to let us into the room because she said Ez had the room down as only reserved for 2 people and not for my family of 4. So we sat on our luggage and waited as she called to confirm what we already knew. This was just a lack of communication between Ez and his staff and could’ve been avoided.
After she did let us in we found that the futon did not have bedsheets or pillows ( bc she did not prepare a second bed because she thought only 2 people were staying there). She said she’d be right back with the bedding but returned well into the evening — I believe 8pm?
After a long flight we all just wanted to lie down and we couldn’t even do that. It’s hard to give a place a good review when they couldn’t even get the beds right. Never mind that the the room felt like a miniature version of what we saw online. Not to mention crowded with pipes and unbearably hot most of the time. Couldn’t even get the TV to work for the first day (no instructions whatsoever)!
Sure, it was clean enough, and the location was great (right by lots of Broadway eateries and several subway stations). Ez was in contact for most of the trip, but I don’t know I just had a bad taste in my mouth after that first day. I guess you get what you pay for? I’d suggest just dishing out a little more on a nicer room or a hotel for the price.