Most of our stay was very pleasant. The rooms are very modern and is in an awesome place in town. Easy access to the Fulton center for subways. Lots of amenities, very much worth what we paid for. We had problems with our initial room as it didn’t have working hot water for showering, there was some delay in fixing it, but the Sonder guys went above and beyond to try to resolve it and moved us to another room that had most of what we needed. We extended our stay and got moved to their best room and we were impressed. The sonder guys were super cool too, showed us cool places to go to around the area. Would stay here again next time we’re in NYC.