Richard was very accommodating and responsive. We arrived earlier than expected and he allowed us to leave our luggage at the property before the posted check in time. When we checked in we had a request that would’ve made our stay more comfortable; he arranged for his team (Ian and Chris) to make this happen and it was done in a reasonable amount of time. The pictures are accurate except for an updated dining room table that adds the perfect touch to the space. All of the bedroom tv’s were on and set to the news which I found thoughtful considering everything going on. The downstairs neighbor was really sweet and helpful. We found out he was from the same home state as us. We were given access to the backyard for a small amount of time (we got approval) and it’s what we needed to take the edge off. If you are in need of transportation they may be able to assist with that. We had family in the area so the location was convenient for us. All in all this place is perfect and I’d stay again.