Pro: the location is nice and the overall room is fine.
Cons: Declined an early check in and a late check out, to which they only responded when I messaged multiple times. The room was barely ready by our check in time, indicating they have no problem letting people check out late. The shower was leaking a good amount of water onto the floor. The whole future forward check in process was pretty useless. There’s an employee who just sits there but can’t actually help you with anything? It makes it seem like it will be more convenient, but it’s not at all. The statement of towels being on the lobby floor is inaccurate and you need to go on a scavenger hunt to get more. Overall not great at all. Mostly fine, but would never go out of my way to go back to a Sonder.