We never met Michael, but his assistant Ron was courteous and flexible in allowing us to check in and check out when it was most convenient. The apartment was clean and spacious and on a quiet block near the 2/3 and A/C trains. There was a small sugar ant problem, but at this time of year this is a common issue in NYC. Ron and did what he could to take care of it. Overall, this was a positive experience and couldn't have been more convenient. Thanks so much Michael!