Tony and Ben and Cosafina were quite welcoming. Communication with Tony was excellent. I knew that Ben would be there to help with the arrangements. The home was convenient to subway stops and lots of diners/cafes. The tree -lined street was charming; I enjoyed overlooking the courtyard. The room was quiet. The bed was comfortable and the room was clean. I was impressed by their prompt attention to any questions or concerns I had. When the room air conditioner stopped working Ben was there in less than 5 minutes! He solved the problem quickly.