Good communication, easy access to keys. The neighborhood is residential and quiet, close to the J/M train station but not so close that you hear the train all the time. Great grocery store underneath the train station (Premier Food Fresh Market). The apartment is nice, wooden floors, and skylight so not too dark, plenty of room for 3 people. The larger air mattress was very leaky, thus unusable. The sheets need to be replaced, fitted sheet would not stay on, but the mattress of the bed was very comfortable. Overall a good stay.