This apartment is exactly how it appears in the pictures and was very clean. Kelly was very easy to get in touch with and extremely prompt in getting back to me with responses and information. Unfortunately, I did have a major issue with the apartment in that the hot water and heat was turned off by National Grid during my one night stay. Kelly was unaware of this issue until I brought it to her attention. She responded to me immediately, apologized and attempted to rectify the issue with a space heater. Had it not been for this issue the stay would have been a perfect ten.