Stacy was very kind and accommodating. She was very flexible to our arrival and departure and available for any questions we had. The apartment location is great - within ten minutes walking distance to Times Square and subway stations as described. We felt safe in the neighborhood, both day and night, and enjoyed the area. The apartment is cozy, bed was comfortable and has great hot water. There were only two minor things that kept this from being a perfect experience - there was a slight smell in the outside hall and main area of the apartment (not in the bedroom) and we were asked to not flush toilet paper in the toilet. Despite this, it was a good value and great experience, and we would stay here again!