We had a great experience with this hotel, all the staff working at the hotel is very nice and professional. The location is great and cannot be beaten. They were fast answering my questions whenever I had one on the app. The only downfall is that they had some technical issues for which they had me make two different reservations instead of extending my stay on the app. It was a more expensive doing it that way and it created some confusion with my pet. After being contacted by text that they noticed that I had two pets, I had to request for a manager to physically check out my room when I was outside, to show them and confirm that I only had one pet as initially claimed, and not to be charged twice as if I had two pets. That one situation made me feel a little bit uncomfortable as I always like to make sure to have everything in order, and felt like I had to show proof that I only had one pet, but after this, everything went smooth- if you have any issues, I would recommend to directly deal with the staff at the front desk as you can talk to them in person and avoid any confusion. Overall, great stay.