Alan, B's associate was waiting for us until we got to the place from JFK. He welcomed us, showed us around and made sure that we know everything needed. After a day he took the bother to text us to make sure we are settled and OK.
This gives a good feeling, that you being looked after, that someone cares.
The place was exactly as expected from the description and photos.
We know the neighborhood and all the whereabouts, so this was not our concern from the beginning.
We will be in NYC again by the end of the summer and will definitely check availability of this apt first.