Keilyn was rude upon arrival and unresponsive in the message before getting there. We hadn’t even been there for 5 minutes before this host came out and was making demands. There was a no shoe sign at the very top of the stairs that my girlfriend missed because we were carrying heavy bags up the stairs. But when she even came out the room she didn’t introduce herself before telling us that she could not accommodate 3 guests. We did see that the reservation was mistakenly booked for 1. But she had no problem with my gf and I. She had a problem with the 3rd party guest who was our Uber driver, helping us carry a 60lb bag up that I even pointed to in the door. We reiterated this many times before just leaving. After this interaction we decided not to stay there so we left immediately. She refuses a refund, which is fine because it was our mistake. It doesn’t take away from the fact she was rude and we felt uncomfortable. But if I were a host and my guest did not stay I would not just keep there money. I’m sure it’s a great place to stay as long as don’t make a mistake.