Overall I had a good stay; it could have been better. Upon arrival, the key entry was fine, but the cleanliness was not up to par. They had hair from other customers all over the floor and dirt all over the floors
in every room. It was not sanitized to perfection. The carpet in the bedrooms is filthy and has never been washed; my kid likes to crawl on the floors, so I could see all the dirt and dust waiting to be vacuumed.
Overall it looked clean to the naked eye because the apartment is a newly renovated type look!
But when you get out of the shower, you don’t want to step on other people's hair and dirt on the floors. I would have preferred if the cleaning team had mopped before we came because there was no smell of sanitized countertops or floors. I ended up sweeping the whole house and notifying the owner.
During my stay, we made it our best because we cleaned up to our preference and the cleanliness standards that are expected.
The sheets were dirty and didn’t smell like clean sheets as if they had been washed after every guest, and it’s imperative and the Airbnb place to smell the cleanliness of the sheets and have them smell clean. Like soap powder, just fresh smelling.
Outside of that, everything was good. My main issue was there with the weather changes in New York, which altered our stay, so we had to cancel our trip one day early due to a snowstorm advisory in a weather advisory to all of the citizens stating to stay inside or get to safety because the flight would be delayed. We flew in from a different state, so that we couldn’t take that chance. The weather conditions were getting worse as time went on, and it was becoming very windy, and to catch a flight, the weather conditions have to be expected.
I expressed my concerns professionally to the owner of the Airbnb, even gave him a day's notice and let him know I was canceling my trip one day early and would like a refund for the one day that was not used due to weather conditions per the news for the state.
He declined to refund the one day that was never used, which I thought was ethical and wasn’t practical because it was related to weather advisory and harsh weather conditions, which was within reason, especially when traveling.
So in the future, don’t overbook and always try to anticipate some weather change so you don’t have to cancel your trip. Honestly, some stuff you can’t prepare for, so keeps in mind that the owner is the only one who can agree or decline your refund, not Airbnb, and if they’re a reasonable owner, they will refund it!!
He chose not to refund it, and my review is based on my entire experience, not one portion of it. The apartment was very nice looking
good on camera but was not clean and Didn’t smell clean to perfection one thing about it for females, we do not want to step on other women's hairs coming out of the shower coming dirt and dust in the cracks of the doorways, and when you put on the heat or the cold air in blows the hair all over the house which is gross I’m a Germ a fobe so yes I wouldn't say I like￼ dirt and hair on the floors. The toilets didn't seem fresh everything cleanliness wise just didn’t smell fresh for the next week yes that was the main thing.
overall the house was accommodating with kitchen supplies cups plates
excellent because we went grocery shopping so we didn’t mind. Plus this apartment was the accommodating with soap powder so we was able to wash our small load of clothes which was nice!
if it’s a big load then you won’t be able to use it because the washer and dryer is for small tiny items. So for Looks I give the apartment at 4
for cleanliness a 1 by owner accommodations and no regard for his guest safety concerns about weather advisors per the news.
trip stay at 5 because that’s based on how we meet our trip so that’s my honest feedback thank you.