Although I did not personally met Nancy, she phoned me on arrival and arranged with her downstairs neighbour to welcome us into the apartment. Nancy was quick to respond and extremely helpful! She phoned me a day before my departure from the UK to provide local info etc - amazing host. The apartment is immaculate- exactly as in the pictures. Small touches like a USB charger tower etc makes this apartment so special. I must admit the walk to the train station is a bit steep, for us older folk. There is nothing in the local area to do at night, so plan your visit accordingly.