The host did not provide us with customary essentials and told us to purchase them from the local supermarket instead. It is important to note that in the binder that was provided to us by the host, it stated that these essentials would be provided. We also weren’t informed until the last minute that the host would be present and living in the basement during our stay, as well as other tenants upstairs. In addition to this, when we first arrived at the home, it was freezing cold and took several hours to warm up. Also, the tenants that had booked the upstairs also informed us their heating was not working properly during their stay.
The tenants upstairs were up all night partying, playing music extremely loud, and jumping around, until 8am!! We were not able to sleep properly and felt uncomfortable having to go and complain to the other tenants (which should be the hosts job).
It was very disrespectful to us that the host had many strict rules for us to follow (ex. volume no greater than 35 on tv), which we abided by, while the people upstairs were able to do as they please without consequence.