Lou and Emily were a fantastic team! Great location! They made sure we had everything we needed and even gave us directions to some places and some suggestions as to what to see and eat! We even got the free museum passes and Lou made that process a breeze! Only negative I have is parking, we ended up getting a ticket because of confusion on which day the street sweeping is, but you can't expect easy parking in New York. Altogether it was a great stay in New York, and we can't wait to plan our next trip!