The location was great for us - literally right across the street from the 7 train. We did not think it loud at all; honking and sirens all around the city are much louder. The view was wonderful and space was open and very clean.
I was disappointed because when we booked the location discussed a rooftop area. However, there were no directions on how to access the rooftop. The chat feature on the app had very fast response times, which was great, but there was limited information that they provided, and the third person on the chat shared that the roof was not available. It was one of the main reasons we selected this property.
Further, the app is great. It has a mobile key feature that we enjoyed. However, halfway through our stay, the app removed our stay and acted like it was over. I am sure I could have contacted the chat, but at that point, I just didn't want to pester any more. Luckily, I had taken a screenshot of the code for us to use instead of the app to unlock everything.
Great overall stay; just a few of the amenities that we wanted to enjoy and couldn't fully that made it a 4 star experience instead of 5.