Gillian is a lovely host. Her communication is excellent and very fast response time. She is well organized. She makes key access easy. She even let me check in early as the room was available. Gillian has very good taste and her apartment is decorated nicely. She makes an effort to give you a hotel experience. Plush bedding and towels. The room has black out curtains so sleeping late should you wish is lovely . Closet and storage just for guest. The room and apartment are very quiet. Close to transportation. Gillian is sweet she even offered to bring our take out over as I had it go to get home by accident the morning after we left. The apartment is up a short flight of stairs. The apartment as most apartments in N.Y. is on the small side. The room is tight for two people but it is priced fairly. For travellers out most of the day it should not be a problem.