Susan is very quick and responsive in her communication. The location is great, just about 10 mins walk to Central Park, and Times Square and its fancy restaurants and theatres. If you prefer cheaper dining options, there are many International variety of eateries where the locals dine, in the close vicinity. Yet despite its convenience, the apartment is housed on a safe and quiet street. The apartment looks exactly as in the picture, and actually slightly bigger than I expected. The kitchen has the basic equipment, utensils and cutleries. The washer and dryer are not in the apartment, but in the building basement. You will have to buy a $5 card, and then top it up with money to pay at the machines. We have left our laundry card in the apartment for future guests. The apartment is warm and cozy when we visited in winter, though the hot water in the bath may take some time to come out later in the night.