Samuel was very friendly. The house was nice, but the beds were not the most comfortable. Everything was clean and ready for us. The thermostat is not available for guests to change, and it was set quite high. We asked for help to turn it down and he came quickly to help. It could not be turned down low enough however and was still quite warm (we live in a colder climate), so just be aware of that when deciding where to stay. Nice, safe location! We were fine walking together at night from the subway station back to the house. If you plan to do a lot in Manhattan it is a bit inconvenient. Overall it is a nice place and good value, and Samuel is very nice.