All in all, pretty good. It's about the cheapest 'entire place' Airbnb on Manhattan but the area feels safe and has lots of good restaurants and bars. The F trainline is close and takes you right uptown. Communication was good during our stay especially since we had to delay our check in because of cancelled flights, but the initial check in instructions were left to the last minute. The apartment is ok but musky and hot. Some windows have duct tape holding them together and the floor needed vacuuming. The building isn't good. Very rundown and the keys don't work very well - keep trying if you have trouble, they do work eventually. We never met Marcell but check in was easy through a service company. We also were able to leave our luggage with them on the last day for a fee. It is however, a 10 minute walk away. Comfortable bed, fresh linen, everything else fine.