I stayed at Louann’s for just one night and it was just as described. The room was clean and even had small touches (snacks, toiletries) upon arrival. I didn’t get to meet Louann, but her cousin Crystal was very welcoming, friendly and helped with directions. Louann made herself available via phone to address any questions. I only wish that the place was closer to a subway station, but there were two bus stops within a three to five minute walk. Overall, I hade a great experience at Louann’s Palace and would stay there again if I’m in that area.