Jason responded quickly to every question I had. His location worked well for us getting to WTC, etc. The neighborhood was quiet. We were surprised the 3rd bedroom had no window AC or ceiling fan but we were able to adjust as the second bedroom had a second bed big enough that the 2 kids slept there in the same room as their parents. Haven 1 is the upstairs unit and had a stairway to access it, so be aware there are about 15 stairs.