I had a problem with check-in. When we arrived around 6pm, the apartment was full of mess and I sent the message right away. Tiffany responded slowly like 30 minutes later and told me that there were miscommunication with house keeping and the apartment would be ready later on(she told me that her housekeeper is coming back by 7 and would let me know when it is ready). I left my bags at her own place and came back around 10pm. The apartment was still dirty and I texted her again. She was like you can use my place for the night and can change own bedding and she will waive the cleaning service fee. I was like what? Why would I sleep overnight with your dirty bedding? I paid $1300 for this place and now you telling me I have to change your dirty bed sheet myself???And her sofa doesn’t even open up as a sofa bed. I requested for her to come back clean the place and never happens. I called the customer service and customer service lady kept talking her back and forth to cancel my reservation (took me another 2hrs to cancel the entire reservation) Tiffany told the customer service that she offered different room(which is her own place with dirty bedding and no sofa bed. I was there with my in-laws. Does anyone want to sleep next to in-laws?!) I picked her place because there is a separate room and sofa bed available in the living room. I was very disappointed and not happy at all. Her place was great but she kept asking not to tell anyone about the Airbnb and felt like doing something illegal. The initial photo they sent me was even different room when I checked in. If you reading this review, just find the hotel where they can offer alternative.