From check in to check out, communications were clear and Noomi was responsive and flexible. The unit is very cozy and matches the photos except for the lighting situation (as mentioned by others). Kitchen is reasonably equipped and allows for home cooked meal when needed. I only wish they had an extra heating unit (perhaps those small portable ones) for the living room as it can get pretty cold in the evening and the heating system is old school NY style with unpredictable schedules. But overall we had a pleasant stay!