Great communication and a location that you can't beat. A terrific option if you're going to be anywhere near Madison Square Garden or mid-town in the theatre district because everything is walkable. Instructions to get in were very clear, and it felt very safe and clean. Like most places in NYC, I would say be prepared to hear your neighbors, because if there are any during your stay, you will. There were people coming into the building well past midnight and up very early, yelling, dragging their suitcases up/down the stairs one step at a time, and one woman took a very long and loud phone call while sitting on the inner stairs. If you're a light sleeper like I am, you may want to consider a white noise machine and ear plugs. But overall, it was a good fit for what we needed.