Very disappointing stay. On arrival we discovered that the apartment we checked in and were taken to our room. It was definitely not the one we had booked online so we returned to reception and we’re told our original booking was not available due to supposed ‘ water damage’ from a leak. Nobody seemed to know what was going on and after about an hour it was suggested we would have to party of three into two alternative rooms. My companions settled into their room but had major problem trying to sort out the radiator.
When I was finally assigned I room I went to my new room only to find it had not been cleaned- it looked like some guests had just checked out. I was eventually assigned a room which I just settled for because I was so tired but the toilet in the room continually kept making a sound of a filling tank so I had to turn off the fawcett from time to time to stop the annoying sound.
Rob and his team were truly splendid in all their efforts to try to work around the hiccup of us not ending in the property we had booked through Airbnb but this was truly a diabolical situation, they just seemed overwhelmed most of the time and in a constant state of putting out fires and trouble shooting. They seem to need more support to correct the many glaring operational issues. It’s a shame because it really is a great hotel in a great location in the NewYork financial district. Would not recommend or book again.