Theresa was very accommodating. For both my arrival and my departure, I needed a place for my luggage, and Theresa was kind enough to allow my luggage to be there while they cleaned the apartment.
Theresa checked in with me after I had been there about one week, just to make sure that everything was good. She also checked in with me shortly before my departure to confirm times with me. If I had needed something, I know that Theresa would have taken care of it.
A couple of neighborhood tips: My favorite local grocery store ended up being on Adam Clayton Powell Jr Blvd & 125th Street. Nice people, good selection. We used the laundromat on Malcolm X Blvd & 133rd Street (it was pretty empty on the Saturday mornings that we used it).
It is a nice, cozy apartment and worked well for our family.