Unfortunately we didn't have the opportunity to stay in Tom&Reina's flat because it got cancelled on the morning of our 9 hour long flight to New York just a few hours before taking off. Tom contacted me and explained the reason which was valid, but still it caused us a huge discomfort since we had to solve the problem of booking a new place to stay from the same day for 7 ninghts in August in New York. We didn't feel like Tom and Reina were any help in the process, after the message about explaining the cancellation there was no answer from them at all, they totally disappeared. We would have appreciated some empathy and also some help with airbnb because at first what they offered us for compensation was just totally unacceptable. We had to exchange messages the whole day when we were not flying. It was a really exhausting and disappointing first day for us and we feel like with better communication it could have been eased a bit. Sometimes unforseen complications happen which are nobody's fault but in hospitality I think it is absolutely necessary to treat those complications with attentiveness and kindness. Unfortunately this didn't happen in our case neither from their and neither from airbnb's part.