Carrie was very helpful. Understandable, when she didn't have the time to respond to email messages, she was very responsive via phone. Response time was very fast (usually within 24hrs). Although we didn't meet her until the last day of our trip, she was still very accommodating. She even allowed us to keep our bags are her work midtown so we didn't have to travel back up town or carry around our bags as we went around the city before our flight. Bedroom and bathroom were very clean. Pictures were very representative of what we saw. Great experience overall.