My recent experience at this Airbnb was by far the worst I’ve come across. The house was very nice with sufficient of space for my guests and I. When we first arrived at Cindy’s residence, the lights went out so she had men working on it before we checked in. To our surprise, with the current state of our country, none of the workers were wearing masks. I understand this is Cindy’s residence, but we are living in a pandemic and you are hosting guests who take Covid 19 very serious. Cindy was also at house; maskless as well. She introduced herself and encouraged us to enjoy ourselves because the following day would be New Years Eve. She said she expected we would make a lot of noise because she assumed we would have a New Years Eve celebration.
When Cindy and the workmen left we decided to spray down every room in the house with Lysol, open the windows and leave the residence for a few hours to be safe. When we returned, it was time to take a shower and settle in for the night. As I was checking out the linens, I realize nothing had been washed The pillows had yellow stains the sheets were also dirty and stained. It looked as if no one has touched it for months. We contacted Cindy and sent her photos of the linens and ask if it’s possible she can bring new sheets in the morning. She said she would not able to do so. Which I didn’t understand. It was 12:45 in the morning and my sister had to go home and get her own linens. Even the towels in the bathroom were soiled. The bedrooms had cobwebs draping and dripping from the ceilings. The next day was New Years Eve. It was 1pm and the tenant downstairs decide to knock on the door and tell us she lives downstairs and to turn the music down. I was a little shocked because the music wasn’t loud, it’s New Year’s Eve and 1pm in the afternoon. That night we had a little New Years get together and invited two additional guests with no intentions of them staying more than just a few hours. Cindy contacted us and asked how many people was at her home? We told her 6 people but once the ball drops they will be leaving she said “Oh, okay! Have a good time!” During this entire time, the heat was nonexistent. Despite being encouraged to hit the in home thermostat and there STILL being no heat, we were in the residence walking around with extra clothing, multiple sweaters AND blankets when we just couldn’t take it anymore.
Thursday evening into Thursday late night, the entire house repeatedly lost complete power. This happened several times for about 2-3 minutes each time. We called Cindy multiple times about the many issues and the final time she said she would send someone to fix all the issues we had reached out to her about. This call was placed at about 11am on Friday morning. We waited hours in the cold and decided to reach out to her again. Cindy was out of reach.I left an absurd amount of messages about the food spoiling because now the fridge was out, outlets not working and lack of heat we were experiencing that left the temperature at or around 57 degrees. In fact, I couldn’t reach or hear from Cindy until about 10pm Saturday night!
Cindy showed no remorse and instead seemed very aggressive and more interested in asking questions than helping us at least enjoy the last night.
During our stay the tenant downstairs constantly harassed us. Knocking on the door all times of the day and night sometimes without a mask complaining we had heels on so you will hear heels napping on the floor we moved the furniture to sit at the table she complained about that as well. It felt like the first floor was off limits because everything we did she came upstairs and complained
We were scheduled for a 12pm checkout on Sunday January 3rd and while we’re were cleaning up preparing to leave the lights came back on, the fridge and outlets began working again, and the heat turned back on. Cindy than said it had been working the entire time which was clearly not the truth. I’ve stayed in many Airbnb’s and this was by far the worst experience ever.