Great communication, helped us figure the fastest and cheapest way to the Airbnb from the airport. Soren had excellent communication and went above and beyond to make sure our stay was perfect. The location is nice, close to Times Square but not so close that it gets too loud. Soren put in the effort to have everything clean when we were there and he was very understanding about us holding our bags in the Airbnb until we had to leave for the airport. 100% recommend, helped us feel safe and comfortable in the big apple.