First off let me say the place was beautiful just like the pictures. And the view was amazing. But, unfortunately the bed was extremely uncomfortable. The size was small but me and my boyfriend didn't mind, it's just the bed was very hard. Like a rock. We contacted the help desk that day and she said since we selected the "all beds studio" option that's why the bed was uncomfortable. But I felt like that is messed up because regardless of the size of bed I choose I deserve to feel comfortable. Later on, I contacted customer service again to see if we could move rooms. They were very helpful but unfortunately could not move us. Luckily, they brought pillows by to make our stay more comfortable which I greatly appreciated because they tried their best to accommodate. My only other issue was that our code was not working for the front door or the lounge, it only worked for our room. We were standing outside in the cold until luckily someone came by and helped us in. I'm not sure I'd stay here again but I will say their customer service was helpful. I also appreciated the fact that they gave us a credit because of the inconvenience so that was nice as well. Overall, despite the discrepancies though the place was beautiful. Oh and keep in mind there is an issue with parking we had to drive around to multiple different garages some are 24hr others are not but be prepared the garages are expensive. Lastly, I loved the location aside from the parking. The location is so nice and quiet you wouldn't even believe you're in New York which is exactly what we were looking for.