Gordon is accessible, helpful, friendly and an all around great host and person. He takes a personal but non-intrusive interest in his guests' comfort and is genuinely concerned that you have a great stay in his well-designed and appointed apartment. While the guests down the hall were rude, haughty, supremely privileged and otherwise a drag, Gordon went out of his way to please them--and for ZERO reward. We were in the apartment for over a month and were totally impressed with Gordon's attention to detail and his conscientious of taking care of business. He gave us tips on laundry, using the transportation system, where to eat, what fun things to do and how to make the most of our stay in NYC. When the WiFi proved to be weak, he jumped through countless hoops to get the entire building rewired and upgraded Getting workmen to show up is the first thing, and getting them to do the work right the first time is an even bigger thing. But the biggest of all was how the other guests on our floor (who will no doubt give Gordon a negative review) seemed to disrespect and even obstruct Gordon's efforts to make their stay a happy one. All Airbnb hosts should try to model themselves on Gordon's example. We will stay with Gordon again on our next trip to Manhattan. Finally, the ground floor is the first story, and we were ensconced on the 4th, plus the bathroom and bedroom in the townhouse are on the fifth. Needless to say our legs are in good shape now, and we got in plenty of cardio during our stay.