Michelle was very helpful and reactive for all our requests. She let us check in earlier and check out later and it helped us a lot not having to deal with our luggage the last day. The flat has a good price-quality as it was very convenient to reach Manhattan with the subway (plan on average 40-45 minutes door to door according to where you go to Manhattan). The flat was a bit old but clean. You have to know the flat is located not far from the airport, so you can hear planes