I loved staying at Joy's! The place was clean and spacious (well, definitely NYC spacious) and the neighborhood was great. It was pretty quiet at nighttime and with lots of cheerful kids and college students milling about in the morning. Only 5 minutes from the nearby subway station as well with a bunch of lines going through. As for the handover of keys, Joy was completely prepared and actually let us drop off our things a little early and stay a little later-- which was super helpful as we had a big group of 6 with 6 distinct times for coming and leaving New York. She also had a binder with information about the area and suggestions on where to go! Amazing.