The unit was exactly as pictured, clean, and Darcy was extremely responsive, even providing suggestions for our apartment search of the area. As other reviews described, there is some noise you can hear from the above unit but it never was really noisy and when you sleep downstairs you can’t hear much. Our pup had a hard time with the staircase but he’s an old man and we knew based on the photos that he might have trouble so we were prepared for the outcome. Absolutely wonderful location. Super duper recommend!