Christine was very communicative and helpful. It was inconvenient that we couldn't drop our bags in the morning after a red eye flight. The apartment was clean but it's an old place, needs maintenance and it's not very cozy, okay if you're out in the city all day. The room got very cold and a lot of cold air came in from the windows, even with the heating and an electric heater on. Christine provided a blanket when we asked. Overall an acceptable option when on a budget.