Lincie was very quick to reply. The home was kept clean throughout my two week stay. This is a wonderful location, just a block from the subway. Noise from outside was present but it didn't effect my sleep. Great place to stay for tourists using the home similar to a hotel, not ideal for remote workers. There are no kitchen supplies, ie cutlery, dishes, or bottle openers. The chair in the picture was not the chair provided. All chairs were very uncomfortable for an hour long meeting.