I didn't have access to much internet whilst travelling but when i emailed Dana to confirm the details of the stay she replied straight away with all the info i needed. Doug let us in and helped us lift our bags up the many flights of stairs. The stairs were a bit tiring but not a problem, kind of fun and good for exercise! Doug and Dana were really nice and accommodating throughout the 10 days we lived at the apartment. They were chilled out and relaxed and helped us with anything we needed eg-if we needed directions or or needed to check something on the laptop for a bit. We weren't at the apartment a lot but when we were there was always some laughs. The bathroom was a little small but we didn't mind. Big comfortable bed,great location with lots of cute shops and places to eat! Would definitely recommend.