This was to be a trip of a lifetime for our young granddaughter. Instead it was extremely disappointing because of the misrepresentation of your photos! Either change photos or update your unit. A little paint would go a long way in enhancing the look and feel of your unit. You might give a better first impression by placing the key for entry in a clean envelop! We have never been in a unit that has no top sheet ON the bed! We were forced to purchase our own towels because your mismatched towels looked and felt like something purchased at Goodwill. You need to fire your cleaning crew as a pair of underwear were found in the bathroom in the rear of the toilet area. The rickety toilet and the broken shower inclosure are unsafe! Looks like corners are cut with the one ply toilet tissue. The damaged floor is very unattractive as is one of the broken chairs (someone sitting in that chair could potentially be harmed) No full length mirror, and the mirror in the bathroom is high for a short person are other areas to improve. The terrace is great, however, the furniture is not usable, and does not meet BASIC expectations. There was no privacy as the one blind did not stay down and the other side had none- in the living area. For the price, we expected a more pristine environment. (As was shown in your pictures) Overall cleanliness was disappointing, especially in this time of COVID-19!
Appreciated the early check in and the location is great, but upgrades would highly enhance your guests experience. Don’t expect what you see in the photos!