Karl and Syl were great! They were so friendly and helpful to us while we stayed in New York. The room itself is very large and it was very clean and tidy when we arrived. We really enjoyed the Tea station and the snacks that they put out for us in our room. This is a super-convenient location with the train literally outside the door. The neighborhood is quiet and the noise of the train didn't bother us at all. You can't do much better than this place for the price and location in relation to Manhattan. We will definitely try to stay here again during our next trip. Thanks so much Karl and Syl!