I was in communication with Anna and she was very considerate. I was renting the apartment for my parents who were visiting the city. As Anna was going away on vacation she made sure that I got the keys in time before she left. The apartment was exactly as described and the location was awesome. The bedding, towels and the studi in general was clean. The only issue was that due poor ventilation sometimes odours lingered in the kitchen area and bathroom. But with the bedroom windows open for a while this was easily resolved. I would definitely rent this apartment again in the future.