MarQuerite and David were flexible and understood I would be checking in after 12am being that my flight landed in Newark at 10pm. When entering the residence, I notice that I could not lock myself into the apartment. I tried everything and had a family member stand outside to check if the door was locked and it would not. We tried for about 45 mins before I decided to call MarQuerite. When she came down to help, she was very rude and was very condescending. She was rude to my family member who was there to make sure myself and my guests were safe. She spoke to me as if I never seen a touch pad lock before. It was just terrible. She even had trouble trying to get the door to lock. We spent the entire time not knowing if the door was locked.
Also, the bedroom doorknob literally fell in my hand, and I couldn't get out of the bedroom for almost 30 mins! The bathroom sink wouldn't drain. To top it all off, she had a long list of cleaning tasks and then charges over $100 cleaning fee.