I read many of the reviews about this accommodation before I booked it. What I can say is that they are generally consistent with what my family (3 adults and a toddler) experienced for the two weeks that we stayed there. The apartment is very well laid out: It is stylish, comfortable and very private with all the necessary amenities. Han and Denyce have certainly made it a home away from home for travellers. It is in a great location in close proximity to great shopping areas, transportation and they are very thoughtful. As we dealt with Denyce mainly, I can say that she was very responsive to our needs whether it related to advising on the purchase of a baby car seat, selecting a taxi service and generally anything else that we enquired about. I was amazed that she had umbrellas there for us, shopping cart, baby stroller, toys...Wow! My toddler had a ball. It was a pleasure to stay there and we would definitely be there again.