This place is really amazing! We didn't meet with Yasu&Akiko but every information was sent to us before we arrive,so we didn't need to call them. The location is great, just 2 bloks walking distance to Time Square. It is also a safe region. Wifi was working good. I can just give an advice to the guest about the rooms; you should ask for staying at backrooms, they don't have a street view but they are more silent than frontrooms.