We were on a late flight and Annette easily told us how to let ourselves in. The apartment was as described on the listing and was pleasant and a great location for visiting Brooklyn or Manhattan. Getting to the subway or nearby shopping and restaurants was through a nice residential area. We wanted to sightsee on our last day and Annette let us leave our luggage and then retrieve it on the way to the subway. She also returned a necklace that had been accidentally left behind.