It was really easy getting in contact with Kristy beforehand and the day of. Diego, who lives at the Hart House was nice. The bathrooms were always clean. The neighborhood is great since it's near the subway, across from local grocery stores, Dunkin Donuts, and restaurants. Check PrimeOne Steakhouse and Harley's across the street. The beds were comfortable and there were enough towels, and blankets provided. The only thing guests should understand is that it's a 5 floor walkup which isn't fun when you have luggages.