Paul had wonderful communication before, during and after my stay. When he says he is available to you for assistance 24/7 - he really is! He even FaceTimed me to assist with check-in when I was having an operator error.
The styling of the unit is lovely, modern and minimalist. It has all the essentials to make for a great stay in the heart of Manhattan. Grocery, bars, restaurants, post office and drug stores are all within a 5 minute walk. The M15 bus line stops are just 1 block away which makes for convenient travel to LES and UES.
I stayed for 3 days and worked from home on two of them. You never hear neighbors - if you do, it's only when they are passing thru the hallway. Although there was some intermittent banging coming through the pipes/vent 1-3 times a day. It would last a couple minutes and then go away. I suspect it had something to do with being an older building and the heat system. I never heard any disturbance at night. There were no hangers in the closet - so you might want to bring a couple of your own. When you first walk into the building, the common area carpeting is full of pet hair, but don't let this deter you. The unit was clean and cozy with lots of natural sunlight. There was a Keurig maker with a small variety of coffee pod options.
I would absolutely stay at this location again!