Bill and May were very quick to reply to any questions we had. They let us check in early, as nobody had booked before us and so the home was already cleaned and ready.
Their home was cozy and easy to find. Having our own access code really helped too! It’s located a quick walk from the train station (note that it is an uphill walk home from the station). It’s a bit of a train ride from 42-Times Sq Station (roughly 15? We never counted the exact number). Street parking is available, but it’s super scarce. We arrived at 10:30 AM on a Friday, and couldn’t find parking for an hour on any of the adjacent streets. There is public parking, but it’s pricy ($25 a day) and tends to be full. If you have a larger vehicle or have a roof box, the parking places charge for oversized vehicle.
The home has everything you need except for washer/dryer. It’s a walk up to the third floor but it’s not terrible. We saw no bugs or critters, and it was quite warm. The TV does not work (wrong remote), and the toilet paper holders are a menace, but the beds are clean and they provided shampoo, soap, towels, and enough hangers for all our jackets and such. The fridge is large enough to hold 6 people’s worth of food and leftovers (NYC is all about eating to us...and then some!). Bill did say he would ask the cleaner if she knew where the remote is, but I don’t think there was another remote - we scoured the entire place for it. Anyway, bring a chromecast if you want to be able to watch tv.
All in all, it was a great place to stay. We would recommend it for anyone who is going to be in the city who doesn’t mind the long ride up the 1 line, especially if you plan on being more uptown than down. Also, the neighborhood is full of cats at nighttime, which is nice if you like cats.