Neil and Katie are awesome! Before arriving they checked in on us to make sure we were ready for our trip and to see if we had any last minute questions. They also sent a list of local places to try and their suggestions were spot on!
When we first got there we had a small issue with the building and Katie had someone there and the issue resolved within 30 minutes. She was a pleasure to speak and work with!
This will be my new home whenever I travel to NYC!!