Jaclyn and Mattie were very responsive. Provided detail information which helped first timers like me to navigate NYC. Williamsburg is such an amazing place with lots of interesting things to do. Check in and check out was a breeze. Place is also convenient commuting from airport and manhattan. Tried the Smorgasburg and enjoyed it. Make sure to take the East River Ferry at least once from North Williamsburg to Dumbo or Wall Street.