Pedro was extremely helpful. He originally had plans, but he waited for me so I could check in. Then he gave me a tour and explained everything very clearly. I didn't stay there during the day, but I enjoyed our conversations whenever there was time. I didn't have an opportunity to really speak to Christina because I only saw her early in the mornings. There is good WIFI and the shower is amazing! So strong and hot. Although the place is a five floor walkup and I am unbelievably out of shape, I was used to it by the second day and it wasn't much of a problem. The location is also great. I was able to walk to Chelsea in less than 10 minutes and Union Square in less than 20. I would definitely stay here again :)