Henry was great from the beginning and we maintained good communication before and during our stay. The room was as advertised. We were there basically to sleep and get ready in the morning. Good to have a fridge and microwave, we really didn’t want to cook! The building and area is another story. The building needs an upgrade RUSH. Lots of drugs going on outside, but I actually never felt unsafe because there’s 24 hour front desk service. Found it too expensive for what it was, but so is Manhattan. Doubt I would stay there again because of the location and the state of the building.