My mom and I stayed in her apartment for six nights. We had no trouble finding out the location and receiving the key from doorman, even though it was late night. Check-out was also as easy as check-in. We just dropped the key to the doorman, and he could also look after our baggages for a few hours.
The room was really cozy and comfortable. It looked just the same as in the pictures. The location was also great. It was safe and close to the famous tourist spots including central park, MOMA, 5 Ave, times square and most of all, the great restaurants!
Last but not least, Rose was a great host! She was very prompt in response and gave all the information about great places to go in advance to my visit. Oh, I miss New York already!