Communication was excellent. We were able to get into the apartment quickly and easily. The apartment was newly renovated, very clean, comfortable and quiet. It is studio size, so was well suited to our small number of guests (couple). The location is great! It's in the heart of Park Slope with lots of cafes, restaurants, and interesting shops within walking distance. Prospect Park, Barclay Center and the Brooklyn Academy of Music are also close. The subway is a short walk away for people who want to visit Manhattan or other parts of NYC without a car. The building housing the apartment is old and well-worn. Accessing the apartment requires walking up 5 flights of fairly steep stairs, so not for the mobility challenged.