Our experience was bad; I tried to communicate with Sheila in the best possible way; she claimed to be “insulted” and never accept her responsibility. If you have any concerns; save it to yourself; Sheila is not open to feedback and responses unprofessional taking your concerns as a personal insulted. 1-The smell: We checkin a day after thanksgiving day and the house smelled bad; but most important the room where we were staying. The room didn’t have active extractors, Sheila gave us a Lysol and told us to open kitchen windows; it was cold outside. We were pretty sensitive to smell but we didn’t have option but stay for 1 night. 2- Security: The lock of the room that separate the bedroom to the kitchen it’s a poorly lock; as we arrived we saw a man going into the kitchen and when I tried to close the door we realized about it. I asked for a refund for the second night we didn’t stay, her response was that we had to go to the police station. She ddnt took responsibility of the smell.