Hi! I totally loved the 2nd place I stayed and would recommend it!
The 1st place I stayed/booked @ 1 Platt st, was a bit "close", and not what I expected based on the AirBnB listing. I was under the impression the room came with it's own washer and dryer, something I needed, and why I booked it to begin with. My wifi was not working (was fixed when I was checking out), and despite being able to sign on to the neighboring room's, doing so made me slightly uncomfortable. Also I was not prepared for the TV to not be a real TV, but merely a screen for streaming from one's phone etc. I don't do this so that was basically a nonexistent amenity.
Communicating with customer service was slightly difficult. There is the Abnb messaging, the regular phone number and then another 6 digit number for texting only. So I quickly ended up with all 3 in play with differing staff at differing times, with each rotating new so that everyone always had to be made abreast of the situations. This of course, can be frustrating and a real time waster, and since some of the things I needed to do for myself were time sensitive, I was rushing and trying not to get confused with each helper! And for ex,; was not sure how to ask for more coffee creamer without a real front desk concierge but that's not that big a deal.
That said, everyone was wonderful and had a great attitude, and offered fine resolutions!
I think the very 1st person I dealt with was a maybe a tiny bit snarky about the washer/dryer thing? Kinda shutting me down w/ 'this is the room you booked'. At any rate I was able to be moved the next day to a great room with the w/d I needed at 2 Washington st.
I would absolutely stay there again, and would also recommend it!
I found it super comfortable, very clean, the bed and pillows and sheets all good. And having a full kitchen for cooking, w/ the basics, is really great, especially if someone needs an extended stay.
I would say the only things I would like to see streamlined or simplified, would be the communication, the accuracy of the specific room listings online, and the TV situation.
I'm never going to do that chromecast streaming or whatever, so I kinda need a real TV! 😂.
Oh, and I did also receive a small $ refund for my troubles, which was very nice and I felt satisfied and taken care of. Good customer service and culture is SOOO important, and SOOO lacking everywhere, that it was a very pleasant surprise. I recommend!