TAKE NOTICE 2/5 stars. Poor. It was the false advertising that was it for me.
Location was amazingly 1 minute away from Times Square and across the street from a parking garage, plus the on site staff was curteous. But other than that, everything else was disappointing and mediocre. Wouldn't stay again.
-1 point: Raised price. I had inquired about the "King bed overlooking Times Square/ No cleaning fee" for 1 night originally for $532 (this is in Sept 2022). A couple hours later, I went back to book only to find that the price had raised to $592 ($60 extra). But, it was my birthday and was willing to splurge to get "the best veiw to overlook the times square area", as described by them, so I went ahead and booked.
-1 point: Musty bedroom and bathroom. I was told while checking had been upgraded to a suit on the highest floor. I was really excited only to be severely unimpressed upon entering. Everything was dated and cheap, it wasnt giving the luxury as advertised on the pictures. In addition, I made the mistake of turning up the room temperature only for it to smell like the room was going to burn down. Like being locked in a room full of cigarette smokers. I was so scared, I turned it off immediately.
-1 point. NO VEIW OF TIMES SQUARE. I was willing to deal with the price increase and outdated room, but when I saw the "times square veiw", I had to call front desk. The veiw that I got was facing the H&M building, AWAY FROM TIMES SQUARE, this is the one thing I wanted. When I spoke to the receptionist, he claimed that what I booked was the "ball drop room", like I didn't read the title of "overlooking Times Square" in the listing title. I was so upset. I had saved and hoped for this for months, and I was ready to leave but it was late and I was tired, so I bit my tongue, said thank you and hung up the phone.
If you want a veiw of Times Square, this isn't it. Might as well get a cheap room in a box somewhere else if it's the location you really want. Highly disappointed and a great waste of money. My only regret was that I didnt heed the bad reviews and giving the place the benefit of the doubt.