Haniel was very kind and responded fairly quickly. The room was clean and kitchen maintained in a good condition. The location was also fine and monitored 24/7 by NYPD. Some nice places to order pizzas/sandwiches and restaurants at walking distance.
At check-in, we were struggling for 1/2 hr to get the main entrance gate key from the lock box. The combination code was changed and we were uninformed. The new code was given only after I called.
The entrance corridor was unclean and not maintained. We had no hot water in our room for 4 days. After calling several times hot water was ok only for last 3 days of our stay. The ac/heating in the room was not working since we arrived, till our departure. The room was freezing cold and we did not have a comfortable nights sleep. The portable heater in the room was not working and the blankets did not keep us warm.
By default, the ac/heating & hot water services must be provided without any compromise.
Overall, poor hospitality.