This is a nice space. It is elegantly furnished with stylish touches, plenty of closet space and comfortable beds and pillows. The location was perfect for us.
We were two adults and two children with different schedules, and there was only one set of keys and the apartment buzzer doesn't work so that made it difficult for us. James put the lock box outside for us to use but it was still tricky getting in and out of the building if someone came home late for eg. I was worried we may accidentally get locked out but luckily that didn't happen.
We had an issue with the air conditioner not working in the rear bedroom and when I contacted James about it he said that the weather was cooling down so we wouldn't need it. I wrote back to say that we had booked a place with a/c because we required it, so could he please fix it and he didn't respond. I wrote again 24 hours later to ask about the unit again and he told me to try plugging it into the other outlet and it worked. I don't know why he couldn't have told us this right away.
Otherwise James was quite responsive - when we were having an issue with the ground floor guests playing loud music in the garden at night he addressed it promptly.