Staying with Lou and Emily was my first Bnb experience and it was wonderful! The bed is really clean and comfortable. Nothing beats waking up in the morning to waffles made from scratch with a delicious cup of tea! They also set up US Netflix for me so I could relax after a day of being a busy tourist! Seeing as this was my first time visiting New York Lou waited for me at the bus stop coming from the airport so I knew how to get to the apartment and he helped carry my bags. As a host Lou really cares about his guests' experience and it is appreciated greatly.