The host was available and walked us through the apartment and described all the amenities. We also asked for a late checkout and the host was able to allow us to stay later which really helped as we were heading to the airport for a late flight back home. There was a lot of extra food left over including bread, milk, some pasta etc. which helped a ton! Parking was a pain but that's to be expected in NY. We were told there would be full AC in the apartment but the system wasn't working however our hosts did leave ample fans and there were window swamp coolers available. Only downfall was the water pressure in the kitchen sink as it was very low.