Nigel was very kind and accommodating. He kept excellent communication with me. All questions were answered immediately and he made sure I had phone numbers for everyone at the house. We didn't see very much of him or anyone else though. The apartment was very quiet and clean. The room was even bigger and nicer than the pictures. The bed was super comfy and the air conditioner blew cold, with a thermostat and a remote. The neighborhood was great. It was nice to get off the beaten path and stay with real folks. The subway was a 5 min. walk and my son and I felt very safe walking back after midnight. I highly recommend this room and I would stay there again.