Our stay was awesome. In advance of our stay, the team let us know that the 3rd bathroom was broken by the previous guest. Due to this, the company gave us a credit for the inconvenience almost immediately. I did notice some mold spots on the master pillowcases but I alerted the company and they were extremely apologetic. The team was extremely responsive… I probably never waited longer than 30 minutes for a response. I would absolutely use them again.