The room was smaller than expected and had a very small window with no natural light. The heat did not work but the air conditioner did, had to ask for a space heater for the room. The hot water took a while to work as well, had to let it run for 5-10 minutes before it turned hot. Could hear person in the room next door clearly through bathroom vent (not very private). However hotel is is a great spot right in the heart of Times Square. Cleaning and working staff were very friendly and helpful.