Douglas was always responsive to our queries. Self check worked well and instructions we received very clear.
Appartment was very comfortable , clean and had everything thing we needed, rooftop view was a bonus, with views of Manhattan, Brooklyn bridge and Queens.
Subway stations very close, which made travel and sightseeing in Manhattan and beyond so easy.
Would not recommend sofabed for sleeping. Beds in both rooms were very comfortable.
Found some great record shops close by too.