Heather was a great host. She wasn't in the city when we were visiting but was easily reached by phone. She also gave us numbers for her daughter and housekeeper to call if we needed anything. Her place was very clean and functional. We had a little trouble with the public transit; we ended up going to Manhattan most days and the subway was not very stroller friendly. Still doable but difficult at times. All in all we had a great visit and would definitely stay at Heather's place again.