Stayed at Diana's place twice. The first time, I had an issue getting in because the Master Lock where the keys were stored got stuck, and I didn't get a reply to the voice mail I sent for an hour. The second time around, things went more smoothly. The place is very neat and organized. Every time I got a message from my host, though, I had to use Google Translate. I thought both hosts speak English and Spanish because the ad says they are bilingual.