Tanya was really helpful with allowing us to check in early due to an early flight. She had wonderful communication. I am not used to New York city so I was unaware of the bathroom being outside of the loft apartment so you have to walk down stairs to get to the toilet. The shower inside the loft was amazing, and there were amenities and towels available. The Wi-Fi worked but the tv did not. It was not well lit and the only window is a skylight in shower area roof. All in all it was a great experience and it depends on what your looking for. I'd use her again!