Paula was very kind and helpful and easy to communicate with but the apartment was quite noisy and there were people talking in another room until 2am one night but it got sorted. However there was queues to use the bathroom and it was quite hot in the room but there was a great fan provided. The bed is comfy and the room has convenient space for suitcase and clothe storage. The location however is brilliant for the cost and we had a good experience and if you want to be in Central Manhattan this is an excellent choice and we’ll recommended. The building made me feel like a real New Yorker