Milly was very nice and the room looked exactly like the pictures. It's very close in proximity to the subway, busses, and stores. My only complaint would be that the neighborhood isn't the safest and the building isn't the cleanest. I'm from the Bronx so I wasn't too bothered, but people from other places might find it unsettling. However, this is obviously out of the hosts control. There is a TV in the room with Netflix and Hulu access which was great.