My plane arrived early. I messaged asking for a early check in with no response. Once I got there it was 50° inside and it was snowing outside. Took us 45 minutes to get the heater to work after calling the emergency number and being told they didn’t know how to fix it to turn it off and turn it back on, and if that wouldn’t work, they would send someone out. Someone came out three hours later there was roaches in numerous places dishes with food stuck on them in the cabinets a dirty diaper was found under one of the beds. There was a kerosene heater outback, so you could enjoy the back porch that was empty, no propane the security system was hanging off the wall. The dryer took almost 2 hours to dry a few towels because we booked for four days and was only given one towel each to dry off with and the beds were horrible very firm and uncomfortable in both rooms the area is in the middle of Brooklyn, very dirty and hood neighborhood was rude neighbors and nowhere to park!