We booked this hotel because we were attending a wedding there. I reached out to the hotel before hand and received confirmation and check in instructions. When we arrived we were told our reservation didn’t make it to their system.. which we later found our reservation was there all along- they had just given our room away. There were dirty dishes in the dish washer and no sheets for the pullout bed. We also booked a room that was one level due to a recent injury and surgery and ended up on a first floor room with a winding metal staircase. They offered a bottle of Prosecco to make up for telling us they didn’t have a room for us at all.. at checkout they advised someone would reach out to us, but as of 48 hours later- still has not happened, super disappointed.