Manuela is very kind and helpful. We had a little misunderstanding about the cleaning fee and she was very generous in helping solve the problem. The beds are comfortable and the apartment has everything necessary for a stay in Brooklyn. It's not set up as an airbnb per se, as Manuela and her daughter actually live in the apartment most of the time. It was nice to be in a "real" home :-). However, it's not super fancy or done up, if that is what someone is expecting.