Ashley was a wonderful host. She was not able to be at her home when I arrived but I was able to easily follow instructions to get the key and let myself in. I was amazed by her hospitality and little touches. She has a special shelf in her kitchen with food for guests and another area of the bathroom cabinet with the same. She had a welcome page in my room with all the information about her home and also has a list of emergency contacts if needed. Anytime I needed to message her she got back to me in a few moments. I will definitely stay with Ashley again on my next trip to NYC