Unfortunately I didn’t have a great experience but what I will say is (like other reviews) is that the location was excellent.
1. After a 12 hr flight I arrive at 10pm & my studio isn’t the right one!!!!
The owner thought I was joking.
I wait approx 45mins for the owner to find me another studio in the complex.
2. Out of the 10 days I was there the first 5, I didn’t have a remote to work the tv.
The owner couldn’t believe it.
I had to wait 5 days for someone to come give me one.
Yes........I said 5 days.
3. I, along with 2 other residences of the building were locked out of the front entrance gate for approx 40 mins because it had broken.
I text person in charge of the complex and she didn’t return my text at all.
Eventually someone came and fixed the front gate.
Here’s the thing, from what others have told me in the building is that the owners are lovely (and they are) but they are hardly ever in the city and most likely overseas at one of their properties.
I understand that you employee people to look after your Airbnb properties from what I gather 24/7 but there’s a huge communication breakdown.
Sorry once again owners but as you know, I tried/asked for you to resolve these issues with you 3 times now and your “no reply” of silence was strong.