Glenn was easy to reach and very helpful. Check-in was simple thanks to the detailed instructions. We had a few complaints about the cleanliness of the bathroom and kitchen (nothing very major) and Glenn went out of his way to address them. Bathroom and shower are very small and and hot water didn’t work one day but the building super came by and apologized. Photos were sort of accurate- though flat is a little more run down than I realized from photos. Beds were comfortable.