Katy was an amazing host - she gave very clear directions for getting the keys and then for getting to the apartment. Once we arrived in the apartment everything was impeccably clean and Katy had left a very nice note with helpful information for our stay. Katy was incredibly responsive with any questions we had and we really enjoyed our time there! The ONLY downfall of the apartment is that it's a walk up and there is no elevator (this is clearly stated in the description) - we were prepared for this for the normal day to day but it was less than ideal for carrying up heavy luggage - ultimately not a deal-breaker by any means but just something to keep in mind for when you've been walking all day. Other than the 5 flights of stairs there truly isn't a single thing I would change about the apartment or the host - hopefully we'll be staying here again :) Oh - also - the bed was extremely comfortable and had amazing pillows which really make staying somewhere other than your home much much easier :)