This has been my worst experience at an AirBnB so far. Our first night we stayed in a second floor room that wasn't quite a dump but definitely not worth $250/night. The water in the shower didn't get hot at all and only trickled from the shower head. The hotel is incredibly stingy with the towels and wash cloths: One hand towel, three bath towels and two wash cloths for two guests. If we wanted more towels, we had to retrieve them from the front desk. Housekeeping is not included. We were told that if we wanted housekeeping, we had to notify the front desk 24 hours in advance. I called to make the arrangement and was told that since our stay was so short (2 days) that housekeeping would not be able to accommodate our request.
We settled in at our room and went to dinner and a show. When we returned to our room, we were welcomed by the smell of rotten eggs emanating from our bathroom. We called the front to report the smell and they sent someone up right away. Two people actually showed up , but only one of them was any help. The helpful staff member explained to us that the smell was due to the sewer backing up. As he was speaking the other guy claimed he had never heard of a toilet smelling like rotten eggs and asked me if I was sure that I actually smelled something. I replied calmly, "You don't smell that?" and turned my attention back to the only helpful staff member in the room. He told me he was going to temporarily remedy the problem by pouring a septic disinfectant down the toilet to eliminate the smell. He returned with the disinfectant and it worked like he said it would. I asked if it was possible for us to be moved to another room. He replied that we wouldn't be able to move tonight due to the hotel being fully booked, but he'd leave a note at the front desk for us to be relocated the next day. He was polite, professional and made me feel as if our concerns were being taken seriously. Great guy working for a crappy hotel.
We were given a room on the sixth floor the next day. The water in the shower actually got hot and the pressure was 100 times better. Our original room had a kitchen, but our new one didn't even have a mini refrigerator or microwave. The towel supply remained skimpy, but the room was cleaner and smelled much better than where we stayed the night before.
Overall this place is trash. Luxury hotel prices for truck stop motel accommodations.