Carlo was very responsive and friendly! The apartment was just as described in the pictures and description. Unfortunately, it was very noticeable that the apartment needed a deep clean. There was hair on the bathroom floor and in the bathtub, as well as the whole apartment seemed dusty and very lived in (random opened food in the fridge and the sink still had food debris in it). Overall the apartment served the purpose of our trip and was a nice place to lay our heads at the end of a day in the city!