Great support by Airbnb. Be sure you have the Jurny app download it if you want keyless entry into your room. It’s also the easiest way to contact the virtual front desk with any issues. There is nothing fancy about this place. They are small basic no frills rooms with everything you need without the sticker shock of the major brands in NYC. You’re walking distance to everything you need including the Subway. The only complaint I had was the carpet was filthy and needed to be shampooed.