Laura was great! Easy to comunícate with, she was always an email away. She left the keys with the doorman, I arrived passed midnight and I had no problem getting the keys and going straight into the apartment. Laura was nice enough to set up the airbed in the living room as well she left us the apartment instructions printed out with food/restaurants suggestions. Very helpful! The apt was just as described. Neighborhood is amazing!!! Everything is at walking distance to food, deli, bagels food mart. fabulous mall with upscale shopping and restaurants. Many kid parks with splash areas. Kids loved it and we watched the fireworks from the Marina in July 4!!!