WARNING: DO NOT STAY HERE!!!!! Worst experience I’ve ever had! Upon coming to the Airbnb the password to the key box and WiFi were wrong (which was totally fine!!) except that after politely explaining the passwords were incorrect I was accused of lying. When we got in we discovered there were also bugs everywhere and the air conditioner was broken. Then when we got home from dinner we realized there was no hot water and the bed was broken (middle of the bed sinking almost the floor). The wife of the host came down the next day to check out the hot water and bed. She immediately accused me of lying about the bed even after I showed her the damage. Then she hostilely told us the hot water heater had to be turned on and that “we should have know that” (it was no where on the instructions). When I told her I didn’t appreciate how she was talking to me and that this was disrespectful she began yelling at me. She would not leave the space and was yelling in my face and telling me to find somewhere else to stay because asking for hot water and a bed was apparently too much to ask for what I paid. She said “Um HELLO this is New York”. She even confronted my friend to ask if she was yelling to which my friend responded “yes” and then began yelling at my friend. Then the other host came in and started yelling at me as well, accused me of yelling at his wife, and called me crazy. He would not let me finish a single sentence and just continued to scream over me telling me he wouldn’t listen to what I had to say. (For context I work as a case worker at a homeless shelter/rehab facility in Chicago and am trained in de-escalation and remaining calm at all times, so I refused to react to this couples unexplained level of hostility). They then proceeded to kick us out of the Airbnb. Thank god my friend video tapped the entire thing to send to Airbnb (the video consisted of me calmly trying to express my concerns and both hosts screaming at me). The host promised a full refund (which we have on video) and then attempted to only give us half upon leaving. We left immediately feeling unsafe and extremely stressed with no where to stay. This was a deeply uncomfortable and uncalled for experience. After living in New York for years, visiting many times, and never having an experience like this I would recommend staying literally anywhere else.