We had a enjoyable stay at Sonder during our recent trip to NYC. It was accessible to different subway lines and we we did not have any issues with transportation. Check in and out was convenient, and the locker storage was very handy for us. There is a phone number to contact with any issues and we has to contact it to get refills on soap/towels and other essentials. One downside is that we were facing the road and its a tunnel that connects Manhattan to Brooklyn so there was a considerable amount of noise during the day and at night. Overall, it was a pleasant stay!