If I could give Henry 10 stars I would. I can't say enough about him and his staff. Communication was exceptional. We arrived early to the city and our room wasn't quite ready (we were hours before check in). He offered a FREE luggage service so we dropped our bags and went out for the afternoon. His staff texted us when our room was ready. The room itself was CLEAN CLEAN CLEAN. I was so impressed with the the thought that went it the room. It was small but cozy and perfect for our stay. The location was amazing. A few blocks from Penn Station and an easy 25 minute walk to the Port Authority. Being right by the Empire State Bldg was awesome as well. This will be our go to place for our next visit to the city.