We were upset to see that the flat was not properly cleaned: there was hair on the floor in the living room and bathroom, the bath-tub looked dirty & old, bedsheets/ 1 pillow-case had some dirty old spots as well, 1 out of 2 towels given to us looked very used and unpleasant (even being washed). One side of the mattress was probably in worser condition then the other one, coz my friend was slipping down from the bed, so we had to change sides, as I am lighter & smaller in size. For me it felt better, but still we had to sleep closer to the middle of the bed, coz the mattress definitely needs to be changed. Upon our complaints, Katherine advised us to relax & enjoy the city, which we for sure did, but still would prefer to live in a better & cleaner flat. But later Katherine was kind enough to send us new towels & offered to check for spare bedsheets in the drawer - that we did, but still found dirty old spots & hair on them & decided not to use. Overall our impression of the flat is way below average, mostly because of the flat not being ready to be lived in. So if you care about staying in a clean & tidy place I would not recommend you this one.