The appartment was just like the pictures. Located in a safe neighborhood and close to the subway (5 min walking). There was a few days where the upstairs neighbors did some construction which was quite noisy, but as we were out most of the days it didn't bother us. (Bobby wasn't aware of that there were going to be constructions and apologized several times). We didn't meet Bobby at all during the stay, but we didn't need to, he had left the key in a lockbox which worked fine. Bobby usually took a day or so to answer messages, but he also left his phone number, and he lived just downstairs, so would probaply have been easy to get a hold of in case of something urgent. All in all we had a great stay and would love to come back!