Communication with Sheila was wonderful. She answered all of my questions within minutes of my emails. Checking in and out was a breeze. The apartment was spotless and the neighborhood can't be beat. Great location close to the subway and many shops. There are great restaurants nearby on Prospect park west. Try Elora's for Mexican, it's legit. My only complaint, and I hate to even mention it, is that the bed isn't the most comfortable. But the apartment makes up for that with everything else!