Troy himself was kind, courteous, and ever accommodating. The room itself was smaller than expected and difficult to maneuver with two people. There were occasional safety concerns due to the buzzer of the street door getting stuck and perpetually buzzing for a few days straight. I recommend bringing a sleeping face mask if light keeps you awake, as there is a skylight that is always brightly lit from Times Square. My biggest complaint was the mattress- it was degraded to the point that the metal coils painfully dug into my skin; Troy provided an extra comforter so I could lay it on the mattress which provided some additional padding. Again, Troy kindly tended to the issues we brought to his attention, so as a host, he was quite excellent. The shortcomings were with the actual accommodations itself.