Melody was most friendly and accommodating! I arrived at almost 1am and she came downstairs to help me with my luggage! It's a great deal if you are on a small budget! The trains are right there as well so it is conveniently located. I know the Bronx from before for years and as much as it might scare some people because they don't know better, but there is nothing to worry about even taking the train late at night.