Denae was really quick to answer any of my inquiries. The apt was clean and a welcome letter and gift were left for me. Unfortunately, I didn't get to meet Denae. Ms Delia, the neighbor did my check-in. She and her family were wonderful, very helpful and kind to my friend and me. I enjoyed the neighborhood since it was mainly caribbean oriented. The subway is a 10 min walk from the apt and lots of restaurants are close by. I'll probably be back next year.