Although we didn't meet Heather, we received the warmest of welcomes from her on arrival via intercom. She remained fully available for us for the duration of our stay, and answered all our questions quickly. The apartment was clean and organized and had all the features we needed for our 4-day stay in Brooklyn. The subway was very close, and we received great advice from our hosts for getting to and from downtown Manhattan. Do explore the neighborhood! We found great food at Enzo's (best pizza ever), Dave's (great caribbean), and lots of great Dominican food as well. We were very comfortable and well-rested here. Would definitely stay again, and highly recommend!