It’s tough to write this review. On the one hand, the host was incredibly flexible (super late arrival due to delayed air travel) and the apartment is comfortable and in a fantastic location.
On the other hand, we did have bedbugs in the downstairs bed. Only two that we found (so far)— but we’re frustrated. A visitor from two weeks ago said that the apartment had bed bugs, so we were concerned. We wanted proof of extermination before we arrived, but Stay and Smile simply said that their apartment didn’t have bedbugs. I asked AirBnb Support for help and they talked with Stay and Smile and were convinced that there was no bedbug problem.
In the end, we were pretty lucky. We only got bitten on the fourth (final) night. We asked Stay and Smile for a one night refund and they immediately gave us one. But we will need to treat our clothes and luggage for bedbugs when we get home.
I hope they buy a new mattress and exterminate the apartment before the next guests arrive.