Only spoke with host on phone upon arrival, and left a voicemail before we left. The instructions she'd given us prior to our arrival were as clear as they could've been--we got the keys, etc. fine, but needed help finding the door to the apartment. She was very pleasant and helpful! The house manual, combined with the fact that our own schedule was fairly packed (we really only used the room to sleep and get ready for the day), meant we didn't really need to interact with her beyond our initial check-in (though they made it very easy to contact them in case we needed to--we just didn't need to, haha). Room was very clean, simple, and comfortable. Had all the necessities. Shower is, uh, economically-sized, but totally doable.