Maia was prompt with all communications from prior to the reservation questions thru the coordination of arrival at the apartment and key pick up. The apartment was just as described. Maia's roommate greeted us with a smile, showed us our space and gave us the "run of the place". It was just what we needed for our trip to visit NYC. There were fresh linens and towels waiting for us. Definitely recommend for others traveling and need a place to rest, and prepare for your visit to the city. All transportation routes were close with city parking available close to the front door.