I stayed in Jen & Jay's apartment for 1 month and was really disappointed. Jen & Jay's communication was terrible. They didn't confirm the check-in details or address until the morning I was flying to NY, even though I had messaged them several times. I was relocating to NY and this added to the stress of the process.
The photos look nice - but the apartment is tired and the quality of the furniture is poor. And there were several issues.
- The bed frame was broken so the mattress was on the floor
- The door handle to the bedroom was broken
- There was a leak under the kitchen sink
- The bathtub filled with water when I showered because the drain was blocked
- When I tried to plunge the drain lots of black gunk would come up. Even after using a strong drain cleaner, the problems persisted
- No batteries in the TV controls (took me ages to work out why the TV wouldn't turn on)
- There were several dead plants in the apartment
- The lamp in the living space was broken
Working from the apartment was impossible due to maintenance work on the building and the building across the street. The noise from both meant that working from the apartment was impossible. I understand maintenance works need to happen, but I wasn't informed beforehand.
One day when I was working from the apartment there was a power outage in the apartment. Jay assured me he would contact the Super to fix the issue. But Jay's communication was terrible, I had to call him several times for an update. This resulted in him telling me at 10pm, whilst I was standing in a dark and cold apartment, he 'doesn't know what else to suggest'.
I told Jay I couldn't stay in the apartment and I would organise a hotel. Jay didn't offer any compensation and didn't even offer to pay for the hotel. The power was fixed the next day and I had to ask to be reimbursed for the hotel, which was only paid to me the day I checked out.
I never write bad reviews, but I was really unhappy staying here especially considering the cost of the apartment, all of the issues and poor communication.