Gerencie was responsive and maintained adequate communication throughout the stay. However, there were several inconveniences that made the experience unpleasant. These included, check-in date confusion on her part which resulted in having to spend a night at the airport, heaters not functioning properly during extreme cold temperatures, and power going out on the last day of my booking. All which were never really resolved in a timely manner or simply ignored. Definitely major improvements can be made to provide a better quality experience. Very unsatisfied overall, would not recommend.