Owen was very prompt to respond to booking request and any other questions we had. Check in instructions were clear and lock box for key meant we could arrive any time. Was so nice to have chilled water and loads of fresh fruit waiting for us. The apartment is in a great location, 5 mins walk to subway into Manhattan. On our first morning we walked to Brooklyn Bridge then across to Manhattan. We were surprised at how quiet and calm the neighbourhood is. The apartment is just as shown in the pictures and was immaculately clean. Highly recommend this apartment and hope to be back!