I booked this stay for my boyfriend, as he was working in Brooklyn for a couple of days. He said the host was nice - he didn't see her, really, and the check-in was easy. It was also a good location. She was very communicative with me through the app and very professional. He did think the bed was a bit hard and he wished there were utensils in the kitchenette and additional sheets for the bed, as it only came with a blanket. Otherwise, his stay was fine for a quick trip to the city.