You know, I wasn’t going to write a review, I was just going to hold my tongue because I’m really not a petty person or someone that likes to tear people down but my stay was just not enjoyable.
Let’s start with the check-in: check-in was per usual, it’s nothing out of the ordinary you go in through a side door and then come down a few stairs and the unit is in a sort of basement.
The unit is hot, there is no AC, and the “fan” the host provides has a radius of max 5 inches, so you can barely feel it even whilst sitting next to it.
Everything seemed clean when we walked in but that changed immediately after: we noticed flies and roaches coming out of weird places and that just made us uncomfortable but again we held our tongues because ultimately we were there for a good time, we figured because we’d spend the majority of our time in the city we could ignore the infestation.
At the latter end of our stay we were using the hot water when suddenly we heard a *pop* sound — a pipe, how great. Hot water began to spill all over the bathroom. We left the bathroom alone and were in shock. To add to our troubles, we heard a loud thud from the bathroom and upon entering, we saw the mirror had fallen onto the floor and had shattered upon impact… great.
We reached out to the host and explained the situation and whilst we received a prompt response and the mess in the bathroom was cleared we were also met with a passive aggressive tone and baseless accusations.
Things like “I’ve never had this issue before” “you must’ve moved the mirror” and “This place is newly renovated” were said. In other words, fault and negative implications were being thrown in our direction. We were even threatened with a claim thrown again us via AirBnB. Understandable, but not at all warranted.
It is not my prerogative to tear down the owner of an AirBnB but I refuse to allow myself to be taken advantage of or made look like a fool.
After all, poor plumbing is not our fault, and neither is a mirror that was poorly attached.
Somehow, we had to “move the mirror” in order for it to fall, but the person you sent to inspect the site sided with US and told us that the mirror fell likely because of the steamy hot water ( the material on the back couldn’t hold its own in a room full of steam ).
Again, a mirror with poor material holding it together isn’t something I should be held accountable for.
And to address the issue of “we’ve never had this problem before?” Reviews don’t lie and pretending like they don’t exist doesn’t mean you’ve never had the issue before. Seems we weren’t the first to see the roaches, hear the loud thumps or experience issues with the heat… anyway.
I won’t hold my tongue anymore. I held it when I saw the roaches, when I heard the loud thumps coming from upstairs at insane hours of the night and even when that pipe burst. But I won’t hold it against accusations and baseless claims lodged against us.
And newly renovated? I’ve been to newly renovated AirBnBs before and none of them had roaches, lack of AC and poor plumbing all in one unit.
That’s all.