Autumn did an excellent job keeping me informed on what to expect before, during and after my stay. The keys were easy to find, and the apartment was too. I walked in to the apartment, and it was super neat and cozy! Autumn's taste in furniture is so friendly and bright that I didn't mind staying indoors. It was cool when I got in and all the amenities working great. I would absolutely come here again and would recommend this place to anyone looking to stay in Nyc. The only advice I have is that if you have heavy travel luggage with you, then this may not be the most optimal place since you do have to go up 6 flights of stairs, but a little exercise every day don't hurt :). I managed to carry mine just fine though, it was totally worth it!