I stayed at Sonder Battery Park for 4 nights in NYC. The space and location is incredible for the price, multiple subway stations very close to the property as well as an amazing deli around the corner. I was really excited to write a 5-star review for Sonder after the first 2 nights there but then things went a little sideways there. On the third night we arrived back to our room at 7pm and there was a lot of smoke in our hallway, seeping out of one of the doors, not cigarette smoke, but a burnt food/fire smoke. The fire alarm in the room that had smoke coming out of it was going off and it was loud, I went downstairs to ask the front desk employee what is going on, assuming he would be aware that the fire alarm/smoke detector is going off, and he seemed more surprised than me. When we got back up to our hallway the alarm wasn't going off anymore, but the hallway was completely covered in gray smoke, he assured us he would take care of it. On that same night, our Wi-Fi completely stopped working, we could not access it on our phones, and the Chromecast on our TV was stuck on a "Trying to connect to Wi-Fi" screen, after the smoke situation we just decided to call it a night and hope the Wi-Fi would be good again on our final night. The next and final night, our Wi-Fi was still not working when we got back at around 7:30pm. On our way out to dinner I asked the front desk employee if there was anything, he could do to help us with this issue or if there was anyone we could call for support. He told me we had to "Come back in the morning" which I found extremely confusing because all the previous nights, I had seen the same front desk employee there at 7pm and 11am, meaning that there was no "internet specialist" that would only be there during the morning time and he more than likely just didn't know what to do. On top of these issues, the property is a non-smoking property and almost every night we had an issue with people in our hallway or right next-door smoking marijuana and cigarettes and the smell flooding our room. Our room had a washer and dryer in unit, and we thought this would be awfully convenient because we would not have to worry about packing extra clothes, but the dryer did not dry our clothes, we tried every setting on the dryer to get it to work and our clothes would come out very damp every time. The last 2 nights of my stay left a sour taste in my mouth to say the least, the space is beautiful and the area is super convenient, but I did not feel safe at all. I am not sure how things work there, but if the fire alarm/smoke detector is sounding off, I am fairly confident that a Sonder employee should be the first person to know, it should not be a surprise. Furthermore, every Sonder employee should be trained and have the necessary knowledge to solve guest issues like the Wi-Fi not working, and the dryer not working, or they should at least have someone they can call or the guests staying there can call to resolve issues that greatly impact the experience of the guests. I would love to stay on Sonder property again when I travel to a city with a Sonder, but after this experience, I can’t risk staying with Sonder again until they can assure their team is properly equipped to handle basic guest issues that every hotel/Airbnb has.