when me and my friends arrived we were not greeted by anyone. There were two men standing in the lobby and one was behind the desk. that man was rude but the women that actually checked me in came in and she was nice. The room was clean and warm. There is a heater in there and they provided nice comforters. The windows open too if you want so the temperature can be anything you want. There is noise but that’s the price you have to pay if you want to stay in the city. the location is amazing everything in walking distance. When I went to check out the woman wasn’t in her office so I just dropped the keys with the doorman. Overall, me and my four other friends were very satisfied with this stay. I would recommend it to others.