Jack was super communicative, and the instructions about how to pick up the keys and use them were really great and easy to follow.
The room is good and a good size. It was very well heated and fresh towels/bedding. The bathroom is functional.
The place is really well located, super quick to the local subway, and easy walks into FiDi and other districts.
This isn't a hotel experience, but for the price compared to other things around it, this is a great deal and a HUGE help in trying to see NYC in an affordable and convenient way.
Highly recommend.