Kamil was not present in the house, I really don't know if he was just out of town, or if he does not live in the house, that represent a problem for people who are not used to live in a city as New York.
Also as a guest you expect to deal directly with the host and not with the house keeper who by the way is guy not so friendly but completely rude and unfriendly. The lack of direct communication creates several misunderstandings between the guests and the host