Julien and Diana are definitely very nice and friendly. Since it is my first experience using Airbnb, we missed the check out time and Julien is very kind about that. The house is very clean and closed to a lot of shops and restaurants. You need to walk about 10 minutes to the subway, and Time Square is six stationS away. I guess the only small trouble for us is there is only one bathroom, since we have 5 people, so it might be crowded in the morning when everyone is trying to use bathroom. I would definitely recommend this apartment.