This was my first trip to NYC and first experience with airbnb. My experience at this airbnb was terrible and it honestly almost ruined my trip. I received a message from the host Eileen the morning of my arrival to NYC stating that the housekeeper somehow mixed up her cleaning schedule; therefore, the apartment was not cleaned since the last guest. She offered to refund us for the night which we accepted. Eileen stated that the housekeeper was currently at her day job and would not be done until 11pm, but no where in the message did she say the housekeeper will not be coming that night. Base on that statement my friend and I had the impression that the housekeeper would come to and clean the apartment after her day job, so we decided to explore NYC until night fall.
We were out past 11pm that first night expecting the apartment would be cleaned by the time we got there or while we were there. I contacted Eileen to check on the matter and she became sassy and rude with me about the situation stating that she never said the housekeeper was coming that night, hence she never said the housekeeper was not coming either. Although Eileen refunded us for the night, as well as pointed out that she had refunded us as if she was doing us a favor, it did not eliminate the inconvenience that was placed upon us.
Extremely exhausted, especially my friend who had a red-eye flight, that first night my friend and I replaced the beddings and pillow linens and cleaned the apartment - sink, countertops, coffee table, the entire bathroom etc. The trash bin was filled up to the brim. The toilet had stains and hair. The bed was obviously a mess. Used glassware on the countertop. Housekeeping came after 8:30am the next morning.
At the end of our stay, Eileen sent me a message the morning of the check-out asking me to leave the keys under her doormat. I was up and out early exploring Central Park that morning so I didn't received this message until we were out the door and heading to the Keycafe or key drop-off location. Dropping off the keys was also troublesome. I used the key fob as well as the access code several times however it did not work. I called Eileen and left a message to informed her of this, which was an inconvenience on our part AGAIN because we were heading to the airport right after the drop off. I never received a call back. We headed back to her apartment and I left the keys under the doormat. Overall I would not stay here again nor recommend this place to anyone. Although Eileen refunded us, she became sassy over the miscommunication, in which I found it to be uncalled for nor professional.