My boyfriend and I spent a weekend in Sausan's place. We had a wonderful time. Check in was very convenient and we were able to quickly check in at 730 pm on Friday night. Communication with both Sausan and Steve was wonderful. We did not get a chance to meet them but they seem like really great people. My grandfather passed and Sausan offered a full refund and kind words. We were able to continue with the trip without missing the services after all. The apartment is exactly as pictured. It was very clean. I really enjoyed that everything was white. It created such a calm open environment despite a small apartment in a crazy city. Our only issue was that at 3 am the radiator suddenly started hissing and spitting water. We had never encountered this before so we were initially freaked out. After consulting google, we found that radiatiors are the most common heating in nyc and often have issues. It was not a safety issue. Sausan contacted us and told we could turn it off. We had no further issues. Earplugs were provided which were helpful to sleep. The neighborhood is great and there are tons of great restaurants and bars in the area.