Julia was very friendly and quick and efficient with communication. The location was convenient to walk to everything in the East Village and Lower East Side, so that was a major plus for us. However, the studio itself was pretty funky. EVERYTHING needs a good cleaning. We are not that picky when it comes to accommodations usually, but the place should at the very least be clean. Scrub the toilet, buy a new shower curtain, clean the mirrors, buy a new shower mat, dust and vacuum, clean out the fridge (their was something rotten in there)...pretty basic stuff if you are putting your place on Airbnb. The place could be a great stay if it gets a thorough cleaning.