Charles was a great host! We needed to check in about 8 hours earlier because we wanted to catch a Yankees game, he didn’t mind letting us dropping off our bags and giving us the key to get in the game in time! The room is exactly as shown in the photos. I thought the room would be a lot smaller, but it was a comfortable size for 2 women who brings a lot of baggage with them (haha). Thanks for making our first NYC experience memorable!