can you spell his name for me? The service provided was good. When issues arose Eran ( the host) was available and accommodating to fix the issues and responsive. My review is abiut the place. My 18 month old son and my wife and I stayed at the airbnb for a week+. Upon arriving, on the first night we had to wait outside with our son until the cleaning lady finished and when we finally entered, the maintenance person (Izzy) was “fixing" the toilet and the cleaning lady was finishing up. These reservations were made weeks in advance so the lack of preparation was disappointing and obvious. Honestly, everything felt rushed. That night we noticed that the comforter had a stain on it and the sheets were not clean and the shower curtain was pretty old and dirty. Eran was very quick to accommodate and replaced all the items the next day and Izzy replaced the sheets. Needless to say our first impression was not a great one; we later discovered that the toilet was still not working because it overflowed. Over the course of two days Eran sent 3 maintenance men over to fix it and finally at 9pm on the second night one plumber took the whole toilet apart and found a tiny travel size shampoo bottle stuck in the toilet. I understand that life happens but what really bothered me was that my wife had to clean up not once but 3 times urine and excrement in the bathroom because the plumbers did want to do it exclaiming "it is not there job". She was disgusted but did it because she did not want our son exposed to the waste. I have stayed at many airbnb's for work and I actually have pretty good ratings because I treat those homes as my own - so I didn’t think I was being unreasonable when I asked for a refund for the two nights that I was inconvenienced for a non-working toilet and the fact that she had to purchase cleaning items to clean the bathroom in addition to a comforter. The host was reasonable and Eran reimbursed me for 1 1/2 night. I would have rather have him find another place for us to stay and quiet frankly think the rate for is too high. The only reason my wife and I decided to stay is because we have an 18-month-old and the thought of repacking and moving into a hotel after such a long flight was a bit overwhelming. We managed to get through the week with minor incidents. A few bugs made their way through the apartment (It’s New York). As mentioned, Eran was accommodating and reimbursed us for the inconvenience but I do not think the price matched the service or the apartment. Izzy (the maintenance man) was kind and professional. I should also mention that we were offered an upgrade but then was later told that it was not available for the dates we...