Jase's stay was in prime location about 3 blocks from the heart of Time's Square. However, there were a few issues with the stay itself! Upon arrival, we had to obtain the key at a laundromat a block down and across the street which was confusing as it was also suggested by the owner that the key may be in a lock box outside the apartment building (Knowing the key could be in so many places and he's not sure exactly where is not comforting to know) The key/lock was extremely hard to use and we had to call Jase upon our arrival for assistance (Told me to wiggle it and turn right till it works...). Jase also texted me on my personal phone, not through the app, telling me not to say a word to anyone in the building and that if we were asked, we were to say we are just friends of Jase. Jase was very responsive via text messaging though which was nice. The listing also did not mention that there were 4 flights of pretty steep stairs with no elevator so if you have a lot of luggage be prepared. When we entered the stay there was a bucket in the kitchen area catching brown liquid that was leaking from the ceiling. We alerted Jase of this issue and he replied that he was aware of the issue but at that time, there is nothing he can do but tell the super to come by and fix it. The bed was very comfortable and the place was fairly clean; however, the lock was broken on the window that led to the fire escape which made us feel uneasy given we were unfamiliar with this part of town. As our stay progressed, the leak in the ceiling grew in size and eventually collapsed in the middle of the night. The entire kitchen was destroyed with drywall and water which prevented us from utilizing the kitchen amenities. We alerted Jase of this issue and again, he apologized and stated the super was coming to fix this issue the next day--after my stay. This was unacceptable and guests should not have been allowed in this apartment if he knew there was a leak. Not to mention the safety hazard with there not being a functional lock on the window. Very disappointed in this stay as the pictures looked nothing like it does in person. I appreciated Jase's quick responses but this issue was not handled appropriately.