We only stayed with Rosa for 1 night, but found her very friendly and approachable. She was very respectful of our space, but was close by if we had any questions. Her apartment was very clean, the room looked just like in the pictures and she made sure that you had everything you could need to make your stay comfortable (clean towels, maps, iron, internet, etc.) The location was great - on a quiet street but close to lots of shops and restaurants. We would not hesitate to stay with her again.