Rachel was very responsive from making the reservation, to being there when we arrived and being in contact when we left. The apartment was very clean and nicely furnished. It was the perfect place for us for visiting our daughter who is living and going to school in that area. So close to the subway stop, markets, restaurants and cafes. Quiet street off Broadway. The only noise was that the apartment is right by the front entrance, so we heard all the tenants come and go, but got used to it quickly. Overall a great spot to stay and feel like a real New Yorker!