They didn’t answer me for days until a few hours before we got there. The key was left right on the door in plain site. The apartment is a basement that’s very hot. There is a door that leads into another basement and someone kept moving behind the door. We weren’t allowed to flush toilet paper. We could only find parking 20 minute walk from the basement apartment. No one has helped me with this case yet, we booked two nights but we left within 20 minutes and got a hotel room, and then drove back home in the morning.