I booked Ana’s Airbnb for my family for our holiday trip to the city, two months in advance. When I did, Ana told me that her “personal assistant” would reach out to me with check in instructions a few days prior to our stay. So far, fine.
The day of our check in, I found it weird that I still had not received any check in instructions or even an address. I sent her a few messages multiple hours before check in, but I still received no instructions, leaving my family stranded on the streets of NY (past our check in time).
After multiple messages, she finally answers telling me that “Allan is coordinating with the cleaners.” That’s it. No number to call (the number Ana had listed on her profile wasn’t even her cell phone) no address, no check in instructions. Who’s Allan??! No idea.
The booking was finally canceled and if I had not found a last minute apartment (via a friend) I honestly don’t know what would have happened. This felt like a complete scam.
Ana left us stranded in NYC with no place to stay during the Christmas holidays. Worse Airbnb experience ever!!