Melissa was very easy to communicate with and responded promptly to messages. The exchange of keys was also very simple and stress free. The neighborhood was decent, with the C train only a block away. The building in which the listing is located is not the greatest in terms of appearance and upkeep. The apartment itself was clean and well kept with plenty of room for guests to store personal items. She had fresh towels ready for us on arrival, and the bed linens smelled freshly washed as well. Our only complaint was that the bed was actually more of a futon than an actual bed and was a bit of a tight fit for my 6' 3" husband and myself. That being said the mattress itself was very comfortable and we were so exhausted that we slept fine despite that. Overall this place was sufficient for what we needed it for - a place to crash for the night. I wouldn't necessarily have wanted to stay there for any longer than that.