The place is great. The apartment is super clean and appointed with all you'll need for your stay, unless you absolutely need an iron. I don't think there's one there but I didn't really look that hard! Victoria was great. There was no issue during my stay, but I'm sure if there was, given that she's offered to ship the TWO pairs of jeans I managed to leave behind, I'm sure she would have been helpful with any issues that might have otherwise come up!