From the very beginning, Jane replied to my questions almost immediately. She accepted to send me a copy of the key by mail, which I then (very) stupidly forgot at home before taking my plane, but when I contacted her in despair she came up with a back up plan in no time.
I stayed in Jane's apartment with my parents for 5 nights, and it was a lovely experience from the beginning to the end. The apartment was clean and had a bit more furniture than you see on the photos, but overall it was bigger and nicer than I expected. We felt at home from the minute we got there. My parents found the sofa bed very comfortable, however I found that the bed in the separate room was very squeaky. That's a minor issue though, and it's the only negative thing I can mention.

The apartment building is very clean and safe, and so is the neighborhood. It's close to 4-5 different subway stations and it's super convenient to get to Manhattan or anywhere you want in Brooklyn.

Overall my parents and I loved our experience in Jane's apartment and I would totally recommend it to anyone. For the price, it's a really great deal!