Iradj was very friendly and welcoming. He lives and works in the building so he's always available for whatever issue may arise. The apartment was exactly what we needed for our stay. By NY standards it's quite large and the location was excellent within close proximity to Times Square and Central Park West. The beds are very comfortable as are the furnishings in general, though I should mention it's a bit dark, with no overhead lights, just floor lamps. Not much of a kitchen, but we didn't need anything but a fridge and toaster so it was perfect. we did have one problem during our stay, with the shower lever that switches between bath and shower breaking. Because it happened over the weekend it made things a bit more complicated but Iradj responded quickly and found a solution for us that was more than adequate, which we quite appreciated. All in all it was an excellent value and we would stay there again.