Grover made me feel welcomed as soon as I made the reservation. However he was traveling during the time of my stay so Stephanie was available to be of assistance to me during my stay. She was great, very prompt, efficient, and most importantly understanding, the apartment was acvurate as far as the size but I was a little disappointed to walk in and see the leather couch with no leather on the arms. The couch was very old, secondly the cable acted a little funny with only like a few channels available. This was fine since my guests and I spent most of our time out anyway. There was rust around the apartment and thr bedroom I stayed in had stained comforters, and the pillow cases were also stained as well. It was a little disappointing and uncomfortable. Walking into the apartment there were a bunch of supplies in the doorway, which was dangerous. It just looked like the house was prepped halfway for my stay. Other than that it met all of my needs and was big enough to accommodate my guests and I. I'm not sure if I would go back unless promised that I can expect a little better for my next stay. But I really appreciated Srephanie's help she made my stay a great experience despite the little things that were a little disappointing.