William is lovely! He was very prompt in every reply and happy to answer all of my questions. He was very accommodating of our schedule allowing us to check in earlier on our first day. Everything was set up- the apartment was spotless and cozy in a clean, quiet, convenient and really friendly neighborhood! He came and said hello, bringing extra bedsheets, clean linens and leaving some food in the fridge for us and to wish us well on our adventures in New York. Not only will we most definitely book with William again, we have made a friend whom we'd love to have come visit us in Montreal! Thank you, William!