Unfortunately, we did not enjoy our stay. Everything seemed to be broken down or terribly needed for repair/upgrade. Our first night, we got a room with broken heater and there was a winter storm happened on that Christmas weekend! We couldn't shower on the first day since no hot water. The coffee maker leaked, and the shower door seal came off so water splashed everywhere in the bathroom floor. We couldn't call for service because all inhouse service phone lines kept having busy signal. So we needed to go down to the front desk asked for service but most of time there was only 1 staff available and always a long line waiting. Very inconveniently. We have rented many times through Airbnb, and this was the first time we had such a bad and very disappointing experience.