Never rented a place with the owners in it before and we weren't sure how it would work out but it was great. The only time we saw Carol Ann and George was when we had an issue - which wasn't often. The location is great for the subways but the food in the area wasn't our speed. However, we have very simple food tastes these days! 😃. Know that there are no beds on the first floor and you will be constantly going up and down stairs - which for us was a lot after a long day of walking around Manhattan. I highly recommend this place but make sure you are in great shape!