My fiancé and I rented this unit for a trip to NYC - it met our needs and was good for the price. The biggest challenge was the bed - it was very uncomfortable and creaky. It didn’t bode well for getting good rest after 10+ hours tromping through the city and subways. The unit was clean and had most necessities.
There were limited power outlets and that presented a challenge for medical devices needing to be plugged in bedside.
The host was responded to questions nearly immediately. The digital key pad for locking and unlocking was very convenient.