Staff was extremely friendly and the highlight of our stay. Staff had great customer service from the moment we walked in. I absolutely loved the location. It was close enough to walk to Time Square but far enough away from the busyness and noise it brings. The hotel and room itself was perfect. The hotel room was extremely clean. I also enjoyed the complimentary in-room snack/sodas. I would definitely stay at Carvi Hotel, the next time we travel to New York.