No care for the customer.
When I checked in, I was told that there was some water in the carpet but that it had been addressed and almost dried. I took their word for it. When I arrived at the room at night, I realized that the carpet in a good portion of the room was completely soaked (when I walked I could see puddles forming). I called the hotel and tried to resolve the situation, to which the answer was that there were no alternative rooms we could stay in. I had booked a double queen bedroom, as I was traveling with my sister. The only option they gave us was a single bedroom, which was not an option for us.
Then I tried to resolve the issue with AirB&B, and the situation went on for three hours or so, in which a lot of back and forth yielded no solution until I fell asleep out of tiredness. The humidity in the room was very bad for breathing, and my sister and I started coughing (very bad considering the current public health situation).
The next day, there was no solution by 11 am, either from the hotel or AirB&B, so I decided to book a different hotel and deal with the issues later.
The only answer was that our reservation was going to be canceled.
Two weeks later, I am still dealing with the extra cost issue that I had to pay for the last-minute reservation in the new place.