Natalia's place was in an excellent location, quiet street, private parking and safe area. However, when we arrived to check-in, the host was uncontactable on the phone number provided, despite leaving numerous messages. We waited for over 1.5 hours to be let in, and it was only the housekeeper who happened to be visiting the next door neighbours who saw us at the front door and let us in. Once we were in, the host did contact us to give us the combination to the key-lock outside. Our 4 available beds soon turned to 2, as two of them were "unsleep-able" - one was so rock hard it was like lying on the floor and the other one was only marginally softer than that. We ended up pairing up and sleeping two in the king bed, and two in the full bed - not ideal really for three sisters and a teenage nephew. Used towels from the previous guests were in the hamper, and all the crockery and cutlery were in the dishwasher - and minimal supply of both. We thought we had rented the entire house, but after our first night a group of people arrived, and stayed on the top floor. We were able to lock doors leading to our "part" of the house though. Overall we had a good stay and my Australian family loved seeing the squirrels outside everyday!