Gladys was an amazing host, and was available by phone when we had questions. The place was very clean, and looked exactly like the pictures. On the first day when we took a shower, we thought we didn't have hot water. Gladys was very responsive when I texted her to let her know, and immediately came right over. Upon looking at the shower, she discovered that we had hot water, but that we had to turn it to the cold side for it to be hot. So, for anyone who stays here just remember that small tip. Since the place is located in the basement of a home (with it's own separate entry from outside), it can be a bit noisy at times from the people who live upstairs moving around, but no worse than a hotel (and honestly a lot less noisy than a hotel). The walk to the subway system only takes about ten minutes, and with a map, you can easily get around to all of the "hot spots" in NY. Overall, the experience staying here was great, and we'd definitely stay here again!