I stayed at this particular property for 5 days and 4 nights to visit family, but I still needed to work during the holidays. Of that trip the wi-fi did not work for 3 of the days. The only way to watch any television was to use the wi-fi. I reached out to support after a full day of no wi-fi. I had to leave the property during the winter storm, and I am still waiting to hear back in regard to the “investigation” of the issue. I work in customer care so I do not blame the staff, they were all kind, however this is day 9 waiting for a response from Sonder (not Airbnb). Very disappointed:/