I’m not the type to write reviews but I am LIVID. About 30 minutes after I checked in to my Airbnb I went across the street to a park with my guests and we were ROBBED AT GUN POINT! The host “Rich” lives downstairs from the apartment and came to “help” with the initial police report but all he kept saying was “please don’t leave a bad review” after I told him I don’t want to stay at the Airbnb anymore I asked him how I go about getting my money back he told me he didn’t know to go on the website and send a request. He kept giving me the run around saying he doesn’t know how the process goes and he can only do his part please don’t leave a bad review. I asked him to his face would he do his part to make sure I get my money back he said why wouldn’t I? Then a few days later goes ahead to send me $340 out of $758 saying that he was compromising because he had a business to run and I cost him another customer and he was charging me cleaning fees. Mind you we never even unpacked while we were there so I’m not sure what type of cleaning he’s talking about? In conclusion do not stay here!!