We had issues with our hotel reservation and we were traveling with a baby. We scrambled last minute to get an Airbnb reservation as we had already arrive to NYC. We sent a couple of request out and got double booked. We communicate this to Rosie within an hour of accepting our request. She notified us to contact Airbnb to process the refund. She the proceeded to decline approving the refund. She essentially charged us 1000$ for nothing. This host seems untrustworthy and unreliable.