My wife and I were very disappointed with our stay. We paid about $400 for one night in NYC. Not only did we not stay at the hotel I originally booked, but we were given a room that had no view. The customer service rep at the Millennium Broadway said we were being upgraded to a better room at the hotel next door because they had no rooms available for us, even tho I booked it at that hotel. When we got to the hotel room at the much smaller and less elaborate hotel next door, it had a view of an alley way, not the city as the description explained. When I explained to the Airbnb rep my disappointment, he told me to speak with the hotel representatives. I felt like the service was bad and that I got plainly ripped off, given a smaller room with no view and a hotel that I didn’t originally book with.