Layla and Eddie were very accommodating and easy to communicate. My partner and I definitely felt like we were in good hands whenever we ran into some trouble getting supplies or direction. They were with us every step of the way for our 7-day first trip to New York. We had our own entry, the units and rooms matched all the images shown on their posting. Overall, everything exceeded our expectations.
One thing we would note would be that the floor smelled a little funny from time to time, and there were a few bugs here and there, but we had candles and bug spray readily available for use onsite so it was not too big of an issue