Heather and Andre was super helpful. We were traveling with two kids and although we arrived early in the morning and check in was in the afternoon, she accommodated us. That alone is enough for a 5 star rating from us. They even left activities for the kids which they also loved. Also, the location of the home is convenient. 2 minutes away from the house, you will see the A and C train which are able to take anywhere! Please keep in mind, the beds are on the hard side but that comes down to preference. 10/10 for everything.