We were made to feel very welcome with a gift of fruit and water upon arrival. Our hosts were very responsive when we encountered a problem with the shower curtain, resolving the issue the same day we reported it. The photos accurately reflect the apartment. The neighborhood is a little "rough" but we never felt unsafe. The mattresses were quite worn and not very comfortable. The apartment is rather dark but it is very clean and practical - nothing luxurious but everything works. The corner grocery store is very helpful as it has many products which are organic and gluten-free, which we needed. The subway is convenient, about 10 minutes away by walking. Our rating of 4 stars represents a "3" for the apartment itself and a "5" for the customer service.