Check in was horrible. I had luggage with me and my access code wasn’t working. It was cold outside and I had to wait until a random person opened the door. Finally when I reach my unit the access code wasn’t working still. I contacted SONDER to resolve the issue which they did in 30 minutes, keep in my I had all my luggage and my dry cleaning and I didn’t want to pace them on the floor because I didn’t want to get it ready so I was holding everything for a good 30 mins. I finally entered the unit. Everything was pleasant until and hour in. I started to smell cigarettes coming from the bathroom. The whole bathroom reeked of nasty cigarettes and eventually the smell consumed the whole unit. Not a good way to start my stay. They said they will send someone to put air freshener but they never showed up. Other than that everything else was ok.