This place was perfect for our family of four during our vacation to NY city. The location is convenient and it was quiet inside. It was clean and larger than we were expecting. We also appreciated the little extras (coffee and drink starters, etc.). Richard was very easy to communicate with and he promptly addressed a maintenance issue that arose during our stay. We would recommend this place to others looking for more space than a typical hotel room, especially families that need a place to unwind for a few hours between sightseeing activities. The pull out coach is only supportive enough for kids, so keep that in mind if you have four adults. My 14 year old slept on it fine, but he seems to be able to sleep anywhere. The rollaway was comfortable.