Laura was readily available and responded promptly to all inquiries. She made check in easy and she welcomed us to arrive early because our flight did. She left us a welcome gift and note. The apartment is sunny and spacious, exactly as described. There are some quirks to it, but for us it worked: we wanted affordability and a kitchen within public transit reach of Columbus Circle and Times Square, and we got it. There are plenty of linens, towels, pillows, and the kitchen is well supplied for cooking in. Groceries are within easy walking distance as are several good restaurants.