A. agreed to host me with my housebroken dog. A. wanted me to pick up the keys at the restaurant “Grotta Azzura”. A man called “Sammy” handled the keys, asked me how long I’m staying. Sammy said he needs to repair the shower and get into the apt probably while I'm staying there.The apt is on the 5th floor of a very narrow stairway walk up with many stairs to climb. This is nothing acceptable for elderly/ handicapped people or guests with heavy luggage. I checked in on the 10th,I had an important surgery scheduled for the 11th. My surgery had to be done under full anesthesia. My dog walker stayed at the apt and walked my dog while I was gone for 6 h and i was fit enough to walk her. The shower wasn’t working, I noticed there is no cold or hot water indicator at the shower knobs and it was hard to get warm water and if it was running a little bit I didnt know how to turn it off in the end.I could not use the shower during my stay. From day 1 the radiators kept running while being warm outside on highest level. I asked A. how to turn off, he texted"by closing the radiator wheel"Then he added ”Open the windows turn on the AC that usually helps” The apt was cozy, the drawers weren’t cleaned in a while and somebody quickly took out their personal stuff to lock it in a storage. One boxer shorts was still in one drawers and dirt. ALL MIRRORS DIRTY, not cleaned. mattress had no bedbug cover. I’ve started cleaning. The bed is comfortable and I slept well with ear plugs. Day before check out Anthony was very pushy and asked me what time I am leaving bc the apt needs to be ready for the next guest to check in. I was checking out at 11.30am. I checked the apt."everything was fine"I took out the trash bags put new bags in.It was heavily raining outside. With my luggage, backpack and the dog walking in front of me I tried to get down the narrow stairway. It was a nightmare to get down safely. My dog worried and stressed out, when we finally arrived on the sidewalk she released some little brown water not poop. Nothing I could pick up or clean up, it was some little brownish water on a public sidewalk. The "Grotta" owner+landlord saw me.heard me explaining.He screamed loudly at me,saw my bandaged face but pulled on my clothing,shaking me.Tried to tell him that the rain will wash it away and its impossible to pick up, the luggage still in my hands.My driver took the suitcase. I tried to escape into the car, away from this man. He ripped off the car door, tried to grab me pull me by my clothing.I said "dont touch me", i "just had surgery" no mercy, kept attacking ,dialed 911. he left. A is not returning my security...