Place was very clean. However, communication and service was disappointing. We rented the place for 5 people. Only 4 towels were provided, and after several attempts to get a 5th towel, we never got it. Never heard from Edward either. A couple of days before our arrival, I messaged Edward about arranging to get access to the place. No answer to either message. A phone call was answered by a lady that was on vacation and was in touch with Edward. She called back and said the access code was sent through the App that morning. I asked her to please just text me the code, which she did (Thank you). I later checked the App and there was no message with the code. At one point, the lady mentioned that Edward said I could contact him regarding the 5th towel, but no additional number was provided. There didn’t seem to be any effort on Edward’s part to speak with us and solve a simple problem. There was no documentation on use of anything, no check out instructions. Plenty of water was provided (Thank you!)