Chao was very accommodating during our stay. We never got the chance to meet in person, but he was always accessible and quick to respond to our questions. The space is very private, and my sister and I had no trouble sleeping. We didn't try out the subway but found anywhere we needed to go was an easy Uber/Lyft ride away. Frank the cat is an added bonus - very friendly guy. We had a great time exploring NYC for the weekend and would definitely stay at Chao's again!