Carlina was wonderful! She was always VERY quick to reply to questions. The room is exactly as described. The AC was wonderful to cool the room and has a dehumidifier setting which we found wonderful. The subway is so close and easy to catch! Carlina was flexible with check-in making it easier to explore the city as soon as we arrived. She was warm and inviting. She didn't stay in the apartment the last night we were there but made a point to wish us well and say goodbye. We'd definitely stay here again!