We stayed at the Placemakr after having to change our reservation several times. Our host was very responsive and understanding. She and the front desk hostess were very friendly and caring. The amenities were just as listed and the room was spotless. We not only had a kitchenette in the room but there was also full kitchen available on our floor. The room was wide enough to maneuver a wheel chair and it was within walking distance of many places. The restaurant downstairs also delivers right to your door (like room service). My father requested to stay here again despite its distance from our ultimate destination in mid town; but it is RIGHT off the FDR AND the West Side Highway.