The rooms and views are beautiful, real craftsmen have been at work. But the people at the reception are the worst. They treat you like you are in a 30$/night hostel. They have no idea about anything, are not allowed to do anything that they might come up with - when thinking yourself would be allowed. They are also not very sensitive or helping people. They ask you for the last 4 numbers of your friends phone number, when you already told them that you ran out of battery and were asking if you can charge your phone - them declining. After that, hearing a person that is 7 out of his 8 working hours on his phone, which doesn’t remember our room number after we stayed for 8 nights and extended two times.
They also won’t let you up, even if they know you, because you forgot your card. They let you wait outside of the dehumanized lobby, in the streets next to the trash and all the shit. Really bad customer service (not from the securities tho, they were very kind).
Do me a favor and look for another place, these people have too much money they don’t appreciate, already.