*Overall Horrible Experience* *Extremely Hot room, top temp of 99 degrees* I’m not one to leave hasty reviews so I’ll start off with what they are are doing right. The room was very clean, check in was a breeze, and it is a great location. During my two nights stay, my room was constantly above 90 degrees Fahrenheit. The room had a window A/C unit that produces cold air adequately for the room size, but it didn’t/doesn’t stand a chance to the central heating system that is in the building, that us as guests have no control of. The 3 total vents were blasting extremely hot air constantly, not catching a break. The A/C control panel on the wall only controls the window unit, and not the central heating system. Since the hotel is a non contact and virtual front desk, I contacted them as soon as I couldn’t bare the heat anymore. It made me very sick throughout my stay. I contacted the Hotel the first time on my second night say around 1am, where the customer service rep had chose to communicate though text message only, which was very hard to understand with all of the inconsistency of grammar. His only applicable solution to his ability was to contact the front desk phone number once more time at 8am, because there was no one available to physical go to the hotel and he didn’t have the ability to switch me rooms. So I did as he said and contacted them again at 8am which is already 3 hours before check out and I unbearably could not sleep due to the conditions and with no window to open with the A/C unit in it. So here we are now 8:45 am no sleep, hot room, and by the time I was able to receive a call back the customer service rep had a completely horrible attitude and his solution was to switch me room 3 hours before my check out with extending my check out time. Which at that point was completely rendered useless. He proceeded to be rude and made a comment after I mention I wanted a refund that I would need to contact Air Bnb and they can contact his manager. After that I hung up the call, and the same rep then messaged me on the AirBnb app to antagonize the situation and instead of offering what I had already mentioned (the new room and extended check out so I could get some sleep before my flight), he chose to be childish with unprofessional conversation. Overall very disappointed, In all of my experience with AirBnb, this was my first booking a Hotel, and I rather chose to be hosted by a person rather than a company. The one on one connection is a far better experience and hosting situation, than someone who has no care to the property.