There was a problem to get into the house because our flight was late and Kimberly was not able to be there in the appartment. Key should have been in the locked case, but it wasnt and no instruction where it is. After the call we found out the key its not in the place. It was 10 pm, and we didnt feelt very comfortable after 20 hours of journey to stay on street... fortunately, some of the neighbrough let us to go in and we foud the key from the flat inside the house. The flat wasnt really cleaned up before we came, but nothing terrible, just shower and some dust in the livingroom. Flat is nice snd new, so everythink else was ok.