Would not recommend to someone trying to enjoy their trip to new york. There was a last minute time change to when we could drop off our luggage even though she told us at the beginning we could drop off at 7am. The night before our trip we were then told we could not drop off till 9am, but our bus trip was already planned and paid for. Our plans for the day were all ruined because we had to sit at some random bus station for almost 2 hours. The commute was a MUCH longer metro, bus and walk than stated. Not to mention the fact that she wanted to waste our time to search our bags for no reason at all. The area seems very unsafe and hostile towards tourists (we got many looks, called names, etc). It says lockbox stay but there was no lockbox. The area was so bad we had to change airbnb stay to about hour away of what we planned. Fortunately airbnb customer support assisted us asap and we were in a safe place. Although we were accommodated to a better place it still took an entire day away from our trip. 0/10 would not recommend