First thing is I reserve a room with two queen beds, but the change me to another room with "more space" but with smaller beds. climate control wasn't working property, we wake up in the middle of the night because heather was on, system suppose to turn off automatically to adjust to the temp desired, them some one nock the door to do services or whatever, was like this person do not know that the room was occupied. at check in the attendant told me that will put in hold 100$, it will be returned at check out but at this moment the other person say that is not any refund, say that hotel take it for parking and taxes, but my reservation was tax include and the parking I ask before arrive and someone respond through the app that it will be $45 for 24h per night, so at the end I spend $55 dollar more that I was expecting jut in room, because even I do not have the option to request a snack or something inside the hotel because the do not have it.