Perfect location in the East Village neighborhood. The apartment was clean and bed was comfortable. It was a noisy apartment due to its 1st floor location. You get all of the lobby noise through the door and walls, and street noise through the bedroom window.
But a previous reviewer had mentioned this so it was not a surprise.
Unfortunately, we had a major problem 3 weeks into our 2 - month stay. The gas in the building was turned off due to a leak.
Since there is a gas stove in the unit, we had to cook with only a hot plate that Albert dropped off. He was very well aware for the next 5 weeks that the gas in the building was off.
We paid for a full kitchen but he refused to make any financial adjustment.
Airbnb also asked him but he declined. (At the time there was no toaster or microwave in the apartment.)
Words of advice if you have a problem that requires a price adjustment
1. Report the problem to Airbnb and it must be within 24 HOURS. Of course also report to your host. But if you have a host that won’t work it out with you, you’ve got to have that report made to Airbnb within 24 hours.
2. Then contact Albert regularly until it is resolved. If you only contact him when a problem arises, Airbnb cannot consider it an issue that continued to negatively impact your stay.
3. And finally, take a video of the problem to prove there’s a problem. Airbnb will need this if they are going to help you. Even though Albert was 100% aware the stove was off, it’s up to us to prove.
I highly recommend staying in the East Village. It is diverse and energized and we stay there several times a year.
Unfortunately, we won’t be able to stay at Albert’s again.
Airbnb customers are expected to treat the properties they are paying for with respect.
It’s the honorable thing to do.
And owners should respect their guests.
Beth