We did not meet Peggy, but she was instantly available via text or phone to answer any questions about checkin or checkout, so those processes were very smooth.

...The location is very convenient if you have family in Jackson Heights/Elmhurst and/or if you want to do some sightseeing in Manhattan or at the Park (NYSCI, Queens Zoo, Mets, US Open, etc). For meals, I would recommend 37 Ave, which is a little quieter than Roosevelt Ave and offers many delicious and reasonably priced options, especially for breakfast.

....A huge bonus is that there may be an off-street parking space available-- be prepared to do some finagling to wiggle in and out, but it's worth it to just be able to stash your car for the duration of your visit.

....As pictured, the room is small; as mentioned by others, the bed is VERY firm; and, as also mentioned by others, it's a little noisy, but none of those things bothered us personally. We felt that we got exactly what we expected and good value for money. Thanks so much!