Several issues with this stay. Firstly, the host was over an hour late with dropping the keys off for the apartment and did not communicate that she was running late. I had someone waiting in front the apartment and the only way I realized that she was running late was by calling her. When she dropped the keys off, she told me that the apartment had a small leak, nothing significant, in the bathroom. Big understatement: the leak required regular mopping and went from the bathroom to the bedroom carpet. She promised to have maintenance look at the leak and correct the problem. She visited the apartment twice, maintenance visited twice. The leak was never fixed. She didn't give updates or check in if the guests were ok with the leak. The guests were there for about a month. I couldn't move them because they were flown in for a business opening and with such short notice, I couldn't find any available lodgings within budget in the area. Had she disclosed the issues prior to the booking, I wouldn't have booked the apartment and found accommodations elsewhere. I told her of the poor air circulation in the apartment (the living room has no ac), and it took her a week to get a fan in the apartment. After requesting a minor price adjustment for the inconvenience (I paid over 4k for the entire rental, I requested $500), she came up with issues that were never reported prior: a broken sofa, smoking in the apartment, spray paint on a wall (over $1,100 in damages). She visited the apartment twice during the duration of the stay- once was planned in advance, the other was unplanned (she stopped by the business to pick up keys), and maintenance was in the apartment twice: none of the issues the materialized after my partial refund request were found. She said that she did not check the apartment prior to agreeing to the reservation, which is why she did not disclose the leak in advance, so I'm assuming the noted damages were there before the guests arrived. I did not see any of the smoke issues and the guests did not report any damage to the apartment when I picked them up to go to the apartment. Overall, definitely not a pleasant experience. I've done several bookings for work and personal events, and this was by far the worst. The guests also told me of pest control issues after their stay (I didn't see anything when I dropped them off and picked them up, but I wasn't looking for that and was there briefly). The only pro: the location of the apartment.