I did a same day booking and Natasha personally emailed me to tell me to send payment to confirm the stay. I sent it over at 10am and waited for a response to check in at 2pm. After 3 messages a voice mail and several missed called I receive a cancellation notice. I was out in the cold with my luggage in the winter in nyc without a place to stay. This was super unprofessional and Natasha couldn’t even pick up her phone to tell me straight forward or even send a personal message. You suck.