Arielle was a very nice woman! Very responsive and easy to communicate with during my brief stay! The place is super super cute, I loved the bedding and botany posters in the apartment. Unfortunately I could not stay for my entire trip because the basement apartment is EXTREMELY drafty in the cold of NY winter even with the heat blasting. Arielle was very understanding and refunded me for the nights I choose not to stay. Certain airbnbs are are for certain people, it all depends on what you are doing with it! Id say this is a great stay for someone who just needs an evening place to crash after a long day of exploring. You will definitely here her cute kids screaming at their Alexa device and running around during the day if you are home, so I dont recommend if you need a quite place. Other than that it was stocked well, close walk to subways and local shopping etc.