I don't need to write this review, since I don't need a good profile here, there are so many hotels to use. But I appreciate the action from AirBnB is great, they really know what customer experience means. The spirit of Airbnb is authentic reviews from users. Here is a summary of my experience,
1. Lower East Side is not a clean neighborhood, there are trashes on the street.
2. This apartment has a low frequency always on, it could be from subways, if you are very sensitive, this might bother you.
3. This unit is right next to the trash room of the whole building, half of the time, there is a smell of trash when you walk out or into the unit.
4. The 2nd day we moved in, we are out all day, then the 3rd day's morning, cockroaches emerged around kitchen's sink and on the counter, crawled into the salad plate I placed on the counter, along the refrigerator's door as I open the door. I reported to Betty, her response was - you can use a spray to kill them. She wasn't surprised and didn't apologize, did offer to send an exterminator over, but I didn't want someone to enter because (1) COVID risk (2) if important items are lost, who can be responsible? it's not about money, (3) privacy. I thought I will handle myself, then every day I killed different kinds of bugs, and spray cockroaches, quite an adventure. Betty said ** they are not harmful! ** OK, if this is the reality of this apartment according to them, then the experience is very different from what I expected, what can I do? The 10th day, I called Airbnb customer service to complain, they suggested me take photos, that's when I started to take those disgusting photos, can you imagine doing this on your vacation? The 11th day, Betty left some traps in front of the doors. In my life, for the first time, I used traps to catch cockroaches, and learned it's really useful. Totally 8 - 9 cockroaches were caught in the following 2 days. We left on the 14th day.
5. I asked for a discount because of this discounted experience living there, the owners blamed me it's all because I won't let them in to remove bugs. Why can't you do this right before I moved in? That's a fair expectation of paying the full price. (Airbnb handled the discount at their loss, that's why I spent time writing this experience)