From check in working with them has been a disaster. On arrival they forgot to leave the keys. So I couldn’t exit the apartment until someone came with keys the next day.
We found bed bugs and my friend was bit multiple times. Ignacio’s response was that he can’t help and then he canceled the listing not refunding us at all. He did absolutely nothing to make us feel better about the situation. We had to stop our workdays to pack and disinfect all our items. Along with having to book a new residence on such short notice.