Our first night was cancelled because the people before us damaged the room. That wasn't ideal and we ended up paying a lot more for a hotel, but Van was helpful and got the room fixed for us to stay in the next two nights. Honestly Airbnb customer service wasn't helpful with that whole situation, but that had nothing to do with Van. The place was good for what we paid for. A little dirty and some bugs, but we just needed somewhere to crash after walking around the city all day. The check in was very confusing since a code we were given didn't work and it ended up taking us a couple hours to get in...