What can I say? After some recent bad Airbnb experiences (people misrepresenting their places and/or being awful hosts), Chao restored my faith in the platform. (That said, Airbnb you could do a better job of dealing with the aforementioned ‘issues’) I needed to bring my stuff over before check-in. Chao met me outside AND carried my bags upstairs. He was kind, he was beyond welcoming, there was a private bathroom. We knew some of the same people in Brooklyn! And there was Frank. Sweet Frank.