I booked my trip for four days, and paid the rate for four days. Due to travel issues, I arrived in Brooklyn a day late. When I arrived at the AirBnB, which was a hotel, the hotel staff told me that my stay was only for a single night. They showed me in their system this to prove this, and also showed me that only the one night rate was paid. The hotel concierge reached out to the AirBnB number listed with them, and received an assistant. The assistant, after asking the hotel staff whether there was another available room to move me to (there wasn’t) attempted to tell us that I would have to cancel the reservation but I may not receive a refund. Both me and the hotel staff were confused, as the app clearly stated the stay was for four days and their system said otherwise. Luckily, I had an alternative place to accommodate me, but my this is by far the worst experience I’ve had with AirBnB. The worst part is the hotel had no clue that rooms were even being booked in their property through AirBnB, they were just as confused as I am