The host did not make us to feel very welcome. When we first arrived at New York, we tried calling him repeatedly trying to give him a heads-up that we're about to "check-in" at the apartment. However, he did not pick up any of our calls until later on we just decided to uber there and ring the buzzer. There was a lady at the apartment greeting us, and she was very nice and welcoming, but I think it would've been better if Thomas could have communicated with us sooner before that he would be unavailable when we check-in, and that someone else will help us into the apartment.