While the bedroom was generally clean and as advertised (albeit without sheets and just a duvet cover without a duvet), I felt that the bathroom photo online vs the reality was deceptive. I felt extremely uncomfortable in the shower and bathroom in general. The stains, filth, gunk on tub, curtain, and bathmat legitimately made me feel like I was standing in something unclean. I wish I could attach photos to fully show the reality of what I experienced there vs. the picture online. I know the listing was for $79 a night - I wasn’t expecting the Ritz - but the condition of the shower was beyond the pale. Additionally, the listing also said towels were provided, but none were there, so I had to go out and buy a towel.
I’ve never put in a complaint about an Airbnb before and I tried to resolve this directly with the host via Airbnb’s process, but they were unwilling to engage. I didn’t even request the FULL amount in a refund, acknowledging that I made the choice to stay rather than try to find somewhere else (day of in NYC - not very feasible). I have never written a poor review for an Airbnb and I wish I didn’t have to, but feel compelled to warm folks that the condition of the bathroom is filthy.
The worst part is that other than that, it was totally fine! Good location, room was fine, it had AC, a closet, felt secure, etc.