Sida is responsive and replied promptly to any issues as they came up. we did have an issue with the toilet not flushing properly and the central air did not work so we used the in room AC units instead. the couch also had small likely dog hairs on it but otherwise the apartment was quite clean. I was charged for a dent in a door which appears to be from the outside screen door so try to document all issues and damages when staying to ensure everyone is on the same page to avoid extra costs.