I stayed here for a month and had a horrible first week there. I downloaded the app and requested an early checkin which was granted for 1pm. When I got there they were still cleaning the apartment and made me wait in the hallways until after 4pm. I asked the cleaning Person when I got there and she said she would be 10 min but that was not the case. I tried calling the phone line - don’t even bother calling you won’t be connected with anyone.
I went in there and there is no oven even though one was listed. The stove burners don’t work well. One of them takes forever to light. It keeps making that clicking sound and will sometimes work and sometimes not. Both the air conditioners broke in the first three days. I had a poor impression of the service they offer. They sent one person from sonder to fix the ac and he said he wasn’t capable of fixing it so they had to call the building person to fix it. Btw this building is split between residential and sonder apartments. When I talked to the other building person who came by he gave me the impression that the sonder maintenance guys were lazy and didn’t want to fix certain things so they’d say they can’t fix it. I thought that was pretty telling.
On the second day I went to the roof and this giant metal brick almost fell on my head. It was extremely dangerous. I asked the building guy what that was and he said it was a security lock. Honestly I would have gotten a concussion if it fell on me.
Finally a bunch of the elevators broke so there was only one working elevator on the sonder side the first week. That was really bad and very dangerous. The air does not circulate at all in the elevator. It felt very unsafe to be in there.
Overall would not recommend. The first week was really awful. Nothing off happened for the remaining three weeks but it was just so bad I would not do it again.
I also just feel like sonder must not be doing well financially during this time and they are underinvesting in support staff. You’ll likely have to wait 2 business days for any questions.