My husband and I visited NYC for 5 days and had an awesome time. We did not meet Carrie face to face, but any time I had a question, she was always replying within minutes. We had to go to a neighborhood hardware store to pick up our keys because she was at work, but we did not have any problems with doing so. The room was quiet and clean. The apartment was welcoming and did not have any issues with the apartment. The neighborhood is quiet and family oriented. The subway was only 2 blocks away which made it very convenient to get places. The next time we come to NYC, we would stay here again.