A few issues came up during my stay but Rebecca was very professional and receptive when I explained them. She also offered me a partial refund for my stay which was kind. The heater/boiler became hyper during my stay due to record cold weather in nyc (sounded like a washing machine and created a steam room). Then when I asked Rebecca if I could sleep in the living room to avoid that, I woke up as there was a man who walked by a few times (turns out it was her friend). I believe Rebecca called her manager to fix the heater in the room. And overall the room was cute. Theres also the most beautiful sweet cat who hangs outside the building.