Apartment has nice touches and comfortable. It is good amount space for our family of 3. Its close to subway which is very good. Matt & Karl are very responsive and supportive. They have done a good job with apartment. The reason I gave 4 stars was the neighborhood. Given the description of restaurants nearby we had expected it be somewhat gentrified and charming neighborhood. Its working class neighborhood. Though there was no incidence, we were cautious and somewhat uncomfortable walking back late at night through the neighborhood, especially given we were new to NY city.