The staff at 2 Washington was wonderful. Unfortunately, I have never had more disappointing communication with a company. My room was changed four times in 24 hours. Apparently there was an issue syncing my Airbnb reservation directly with Sonder. Maybe they shouldn’t be on Airbnb?
When I was finally given my permanent room, I was told that I could not be reimbursed for a 5 hour window (from 11am - 4pm) when I wouldn’t have access. Still after all of that, I was interrupted by house keeping the next day when I was told I was meant to check out.
I dealt with several mistakes that Sounder made for 3 days (March 16-18). Somehow they felt only 1 day of reimbursement was fair.
There are a lot of wonderful, affordable and simple accommodations across NYC. I can’t see why it would be worth it to stay here.