The room was spacious, the interior design was nice and overall I enjoyed my stay. It feels like a hotel with a better price but no customer service, and needing to download an app to get to your room.
I took down a star because :
- while the team is really responsive they mostly provide emotional support, no solutions. The 2 issues I had (missing chairs vs the picture which I relied on to have friends over for dinner, and not being able to edit my birth date in their app after I made a typo) got no solution.
- the check-in was very inconvenient in my opinion : I had to download an app, create a profile that asks a lot of pivate information and only then could I get into the room. This felt intrusive and I didn't like that. It also meant I had to use a lot of data. If you're coming from abroad you might want to take that into account
- the room was different from the picture, it's just generic stock pictures. This is kind of like a hotel experience. I like knowing exactly where I'll stay so I was disappointed with that experience.