The place is impressively clean and organised. Very well maintained.
Karen was very precise with all the information she gave us.
I thank her for friendly have received my parcels. ( It's important to know that there are Amazon lockers close-by).
The host sometimes took very long time to answer. It compromise nothing of our stay. I understand that she works and can't give quick responses. I am the same. However it can cause discomfort sometimes, and maybe other guests won't be as understanding as we were.
The location is really good. The place is approximately 5 min from 2 different subway stations that connects you to at least 3 different train lines. And you can get to Manhattan in 20-25 min (midtown).
There are plenty of groceries, bakeries and shops at the surroundings (from different nationalities) that you can enjoy and it can be very helpful (some are open late night, even on Sundays).
The reason I didn't rate it 5 stars it's because sometimes it can be noisy (traffic and a subway line above ground near to the house).
I'd recommend this place and would stay again!