The host Erin was great, with lots of check-in information and she was contactable at any time. The key pick up from a key-cafe was straight forward and easy. I could leave my bags a few hours longer in the apartment as check out time was flexible which made my last day in NYC easier to manage not having to worry about a few hours of luggage storage. The apartment was as described and great location. I was barely there, didn't see Erin at all (but she was available to contact as I said) and her house mate Nat was easy going and friendly. If you're wanting to be in Soho, NYC then I can recommend Erin's apartment!