It was my birthday weekend. I love going to NYC however, this stay took over and ruined my trip.
From trying to check in, there was a huge disconnect with receiving information on how to check in(no lockbox). I initially messaged asking at 3pm (ish) [technically when check in is supposed to start], he asked me when I would be arriving. I let him know I would be arriving that evening/night and didn’t receive check in instructions until past 12:30am. When he called me, it was only after I reported to Airbnb that I had not been able to get in contact with him, he told me that the Airbnb website wasn’t working for him and letting him respond to people. We were initially kind enough to let it go. Then we got to the Airbnb, there was no signage indicating the address, we had to assume it was correct with testing the keypad code. Once we got inside it was ridiculously cold bc all the windows are open and it was night time(40’s*).
We did not have a blanket in our room which made the first night of sleep rough. The following day he came by, asked how things were going and if we needed anything. I asked him for a blanket because it was cold as hell and he was super weird about it like he’d never gotten that basic request before. There should be more blankets than beds especially now that it’s getting colder. Then he never returned with a blanket, after saying “I’ll see what I can do”, and messaged me two hours later to ask me how my stay was going with no mention of the aforementioned blanket.
There were no pans in the kitchen so we couldn’t easily reheat our leftovers even though it’s listed that he has them.
While we were staying there multiple guests had issues; such as the two groups of guests that were staying there at the same time as us: group 1 up and left because it was such a disappointment of a stay, group 2 had to relocate as did we.
Anthony and his property manager asked us both to relocate because the Airbnb was entirely double booked, the upstairs apt and lower one apparently.
The day they asked us to relocate, we gave them our answer that we would within 30 minutes. The property manager came to our room to ask and bc they offered to pay for it wherever we wanted in the city for the remaining night we agreed. We chose an appropriately priced hotel for Manhattan bc everything was around the same price regardless of where we stayed bc it was last minute. We waited for more than 4 hours for them to book the hotel we had chosen. My husband and I called multiple times. We initially waited 30minutes before following up and then kept calling every 20-30 minutes. The property manager, when my husband called told him that the wifi wasn’t working. So, he was going to go off site to see if he could get better wifi. We were, clearly, on the same property. I had been doing work for 4 hours online by that point and never had a single issue. Once I called and aggressively demanded that they figure it out, send us the money, or we’re staying, did Anthony tell me he would come by personally. In the end we had to book the hotel ourselves, because he couldn’t figure it out? Once there, his property manager had finally figured out how to send me the money for the hotel because he sent it to the wrong number in the first place. Overall this was an immensely irritating process that was not that hard. It prevented me from doing things I had planned because they wasted so much of our time.
In addition to these issues there are/were multiple classist posters “to be the 1%, you have to do what the 99% won’t do” & “some people want to fly first class, I want to own the plane”. Very toxic hustle culture. Ironic considering how subpar and abysmal the stay was.
The listing states there are certain amenities, these are the ones that are stated yet not accurately present:
No Hair dryer, or lock on interior of room for privacy/security, did not see or know of a 1st aid kit, no dedicated workspace, no pans in the kitchen, no lockbox and the pictures do not reflect the listing in reality.
When we used the shower, there was a ridiculous amount of hair already clogging the drain. Later on the bathroom light had to be reset by the outlet(it took a while in the dark to figure it out). A ton of stupid little issues that all amounted to the major issues being so upsetting, ruined the weekend. I wouldn’t recommend staying here unless you’re willing to relocate because he’s overbooked or you can tolerate bs.