Christian and Carla were prompt replying to questions we had. We were so busy that we hardly got to meet their folks upstairs, but they seemed very nice. The unit was as described, we loved the yard fenced in with bushes providing privacy from the street. The neighborhood was very nice, always found a close place to park (for free) and food, laundry, train stop, etc. are all within blocks. No complaints, we had a wonderful visit!