Worst customer service:
- Although host allowed me to stay months past reservation for a discount, and also accomodating to my budget and freelance situation that requires me to pay in installments rather than full money down... host harrassed, slandered and bullied me on a constant basis for payment even though we already discussed our agreements multiple times prior.
- Host wasn't accomodating to payment method. Only offered the option for me to pay through wire transfer to host's bank account or illegally through Airbnb's Resolution Center. (According to Airbnb reps and policy, Resolution Center is not to be used for longer stays or arrangements.) Wasn't accomodating to Venmo, Cash, Paypal, nor mailing a check, nor mailing check to host's sister who handles keys exchange and apartment cleaning.
- I think host illegally violated Airbnb's rules by not being physically available in the city or area. (I think host lives in another state, city, or country. Host does not live in this apartment. And according to Airbnb reps, does not provide that info on the listing's summary or description. I think host owns or is leasing apartment for the sole purpose of hosting on Airbnb or as a vacation home). Host's sister is the one available in the city, but according to Airbnb policy host needs to be the one available.
- Host confirmed 3 separate times weeks in advance that they need apartment March 23. We agreed I stay until then and pay up to the 23rd. (In Airbnb's language, that means my last overnight stay is March 22 and checkout March 23.) Mere days prior on March 18 host violated agreement by demanding I leave the 22nd. Host tried justifying it because sister needs to clean apartment and take keys from me, therefore in essence kicking me out one day earlier leaving me out on the street. Even after her harrassment, bullying and slandering... I offered to clean the apartment myself which I've been doing for months, and to exchange keys with sister and leave the night of the 22nd before host arrived the morning of March 23, which I did. (I still paid until the 23rd out of courtesy, so I'm technically being stripped of my last paid overnight stay.)