there are some steps you will need to complete at least 1 day prior to check in (uploading passport/ID to website). i did not have trouble doing so, but if you do or Placemakr has tech problens, you will not be able to check in as expected and it will be a hassle as stated by another reviewer. I give Placemakr 4.5 stars instead of 5 mostly for that reason, I would rather front desk just check ID at check in time. Front desk was always helpful and friendly, thank you Aleena and Cheyenne! Location very convenient and safe, close to a couple different metro lines, room and bedding seemed pretty clean! Had an enjoyable stay.