Samuel had great communication. However, my issues were with the airbnb it’s self. First, it was difficult for me to reach the lock box because I’m short. Samuel did come back to assist me, which was really nice. We had absolutely no wi-fi, which was an inconvenience. The sheets and pillows had a couple stains. It was a last minute book but did thinks things could be better. Also, I lived in NYC my whole life, the walk from the train isn’t 5 minutes. Also, the airbnb is on the 5th floor and there is no elevator, which could be an issue for folks who are not mobile.