William was an amazing host! He was able to accommodate our early check-in as our flight arrived early during the day in NYC. He gave us a tour of the place when we arrived and ensured all our questions were answered. He even carried our luggages during our check-in and check-out, which was greatly appreciated. The train to downtown was only a few blocks away, which was convenient to reach downtown New York. I would definitely recommend him to all my friends & family and look forward to staying here when I visit NYC in the future.