I would encourage anyone considering staying with this host to look at his full profile reviews. I hadn’t done that when I committed to staying here and paid. But after asking him three times for the property address so I could arrange a ride and subsequently still not knowing it until an hour and a half before check-in, I started skimming his profile reviews. I was shocked. It included reports of bed bugs in his property, a potentially vulnerable environment since rooms couldn’t be locked off common areas, lack of cleanliness (one reported as “filth”) and reports of the same tardiness regarding property location.
However, the most disturbing discovery was the way in which Brian answered each and every one of his guests concerns – with disdainful, scornful and accusatory responses. It was borderline hostile. I became concerned about staying under the thumb of someone so antagonistic and I have no doubt that I will not receive anything less than his scorn in answer to this review.
I just couldn’t stay here. It just didn’t feel safe and comfortable to be in one of his properties.
So I asked to have some of my money back – at least the cleaning fee since I wasn’t going to be staying there anyway. Technically, he would not have to “re-clean” my room because I didn’t stay in it and the last person’s cleaning fee would suffice. But he refused. AirBnB had to intervene, but finally gave up saying they couldn’t change his policies.
So for future guests, please know I’m offering this information as a means by which you can make your own decision. I’ve long been a happy AirBnb participant, this experience, however, was unnerving. I mean no ill will to this host, but I want guests to be as informed as possible