From the moment I booked the rental, Jennifer promptly responded to every email sent. Our flight arrived late in the night, but we had no problems entering the guesthouse as there was a convenient lockbox outside. The accommodations were lovely and there were some sweet touches like artwork, tea, good body wash, plush towels, and a handy map with neighborhood staples labeled. Jennifer was as awesome in person as she was over email communication and I wouldn't hesitate to rent from her again. As for the neighborhood, my husband I and went to school nearby about ten years ago and while many things are the same, there have been some definite improvements. Harlem/Morningside is happening!