Once we got to Shoreham hotel to check in we were told there were no more rooms left even though we showed proof of our Airbnb reservation. Luckily, the concierge was able to get us a room but it was not the room we had asked for. So , I don’t know if I what I paid for through Airbnb matched the hotel room the front desk gave us. Also, the man at the front desk made my friend and I uncomfortable with the comment he would make about our appearance, not just once but whenever we went up to ask for something. His comments were not vulgar or overbearing, and on his end he probably had the intention to compliment us, but he is at work and should remain professional. Blake herself was communicative in the beginning but once I messaged her what had happened I heard no response back.
Because my friend and I were staying at a hotel I know she had no control over amenities and our other needs. However, the room did not have any hot water and no shampoo/conditioner (maybe amenities were not available because they gave us a room last minute?) Two other guests complained to the front desk and one of them even demanded a refund. While the hotel and room itself looked nice, the service and overall quality of stay was terrible.