I had sent message to this host prior to arrival to explain check in procedures but no response. When I arrived I tried to call but phone kept going straight into voicemail. I waited over an hour to be able to check in but no luck. Unfortunately the security personnel won’t let me stay in the common space so I had to stand outside in cold. The listing on Airbnb said this place was a “hotel” but the security said the place was no longer a hotel (it sure didn’t look like a hotel). This host kept me stranded outside for an hour at a temperature of 36F. A very terrible host. Had to involve Airbnb customer support to salvage the situation but even Airbnb couldn’t get hold of the host after 1 hour of trying. Stay away from this host. And I demanded a full refund.