Gladys was great! Very flexible with checking in and out and quick to respond. The place was small, but just what we were expecting. We got a good deal for what we paid! The bed was super comfy and the bedroom was really dark, so we slept really good each night. Bathroom is super tiny, but the whole place does the job for travelers who are gone all day long! We were close to transportation and had no problem getting anywhere we wanted with the Metro. We didn't know what Queens was like before we went, so the neighborhood wasn't quite what we expected, but we felt safe enough. Good way to stay in NY for cheap!