The app has a login system that hardly ever worked, so had to enter a long PIN code every time for all doors. Upon first entry, we already noticed how muggy the apartment smelled. Throughout the stay, it was so damp in the apartment that our towels hardly dried and when turning on the A/C (to cool) it started to produce mist. We had to keep the windows open for ventilation (the ventilation was broken) which let a lot of noise in from the trains that would otherwise be ok. We complained a few times, they told us someone would come to check it out but never came. Their communication is prompt and a request for towels was serviced quickly. Also, the cupboard was crooked and tilted forward. They came to put some extra glue behind but it was still scary. The shower curtain constantly fell. The location is great, so close to the trains and Manhattan.