I reserved this room very last minute, like a few hours prior, and the host was very responsive and accommodating. I was also able to reach him very easily via phone and within the unit itself once I got there . We didn't really communicate much via email. The place was as described as far as set up and amenities, clean and adequate. Lots of natural light. There are a few other guest units in the same dwelling as well and sound does transfer between rooms. Off course this is not a hotel, but a residential unit, so I guess that is to be expected, except if you are a bit more sensitive than most other people in this regard. I found however that I was able to get satisfactory rest while in the space. The place is also very close to the subway, and I felt comfortable in the neighborhood. Although I did not find that there were too many eateries and amenities nearby, mainly residential, and generally quiet. It is however, a very good starting point to explore Manhattan and Brooklyn itself.