From the time we requested Frances' apartment through until the time we left, we found Frances to be an extremely responsive, warm and caring host. Although we had absolutely no need to contact her during our stay because the apartment was very well appointed and had everything we needed and more, Frances would reach out to us via e-mail/instant message once a day to make sure everything was ok, and also provided suggestions about what to see and do in the neighborhood, which was something we never expected and was greatly appreciated! The apartment was very clean, well organized and conveniently situated in the Bed-Stuy neighborhood. Anything we needed was in close walking distance, including subway stations, restaurants, coffee shops, grocery stores and a cool wine shop right across the street. Frances even checked in with us the day after our departure to make sure we got home safe and sound. I can't imagine many other people taking the time to do that. She made us feel like we made a new friend, and in my opinion, we did!! I would not hesitate to recommend her apartment to anyone and am looking forward to going back again very soon!