Melissa is very quick to respond and her room is quite comfortable. Her roommates seemed friendly and were very quiet. However there was garbage from previous guests and dirty linens/wet towels in a pile on the floor, as well as used linens on the bed. I washed sheets and towels before settling in. I am not a super picky person so I didn't mind too much, however if you just want to relax and are a bit of a clean freak this is definitely not the place for you.