Amy was in contact with us from the beginning through our stay. We received everything we need for check in to be easy as she owns the entire brownstone and rents two of the rooms. This is nice because it's just family and you staying there which makes you feel very secure. She arranged for us to park directly adjacent to her building, a locked and gated lock, for $25 a night (unheard of price in NYC!). She had water and snacks waiting for us.