We never met Jeruschka in person, but were given all the info we needed in a timely manner. We had a TV problem and her husband was there in a jiffy to help out. The apartment was spic and span. Small but suited our needs. It does have steps into the bathroom and bedroom which might be a problem for some people. It is a family neighborhood and seemed very safe to us. We walked everywhere. Restaurants, shops, church, subway. A convenient place to stay.