I gave them 5 stars because I think they really tried to be super helpful! the cleaning lady had left the bathroom window open and the first day and half it was super hot in New york. they were so helpful that they ordered something to cool the apartment, but it was not necessary because once the A/C was not escaping the apartment was super cold 🙂. The apartment was comfy and cozy. I would recommend this place to anyone but specifically families with children because of the space. They were kind enough to let us play in their backyard.