Eliza made the check in process very smooth and she communicated well at the start. Everything was clean. Most of the description matched the room. However we had some problems with the host.
At first we requested early check in, and I was shocked by the fee. We had a disagreement but we resolved it. At check in, she did call me a “troublemaker” which I found to be disrespectful.
The first night was great. The second night we found a rodent in our room. We quickly left and messaged Eliza the next day. She claimed they don’t have rats in there units and accused me of making false accusations. I was not able to get a picture of the rodent but I did have feces in my luggage. She wasn’t helpful and continued to make accusations that I was lying.
Though I appreciate the good start to the stay and the clean accommodations, I would not recommend staying here. Hotel’s have better management with problems like these and do not talk to you the way Eliza did with me. Do not recommend.