I only had the chance to meet Jillian once but she was super helpful and accommodating of my last minute need for somewhere to stay. I wish I wasn't so busy and had gotten the chance to interact with her more! Her boyfriend was very nice and helpful as well. The bed is soooo comfortable and the room has a nice ceiling fan! The room is very nicely decorated as well. In general, everything was clean and lovely and it was a perfect place to crash after a long day!