It was a disappointment the way we were treated by Joane. Upon arrival to the apartment we found that the apartment had not been cleaned. It had dust everywhere and hair on the floor. The bathroom was filthy. It was as if someone had lived there and just left us to come in without cleaning.
And our biggest surprise was when we told Joane this, she said: it is a house, not a hotel, and also that we're sharing the apartment with her son.
Firstly, I know it's not a hotel and a house has to have the minimum of cleanliness. I have asthma and the house was dusty for everything. Another thing, from where we are sharing apartment with her son if we reserve all space, what a strange thing to talk about.
After that she even said that we were looking for dirt to get discount on cleaning fee. Imagine if I'm coming from another country, traveling 10 hours by plane to be inventing something. Joane was awful in our care, never felt so badly treated.
We checked in a few hours in advance, she justified that this would already be a discount. It has nothing to do with one another.
I've stayed several times through Airbnb and have never seen such a dirty and bad hostess's apartment, blaming the guest.
Before she responds, she says she would send her son go and clean the bathroom if it would make us feel better. As if we were complaining a lot about a bathroom with piss and hair in the toilet.
We did the cleaning of the apartment ourselves in the arrival and departure.
Who needs to have photos and details of everything , just call me.
In the bedroom is not really a bed but a type of futon. Not very comfortable to sleep for several days.
About the apartament, the location is good, near the subway.
Thank goodness Airbnb support checked everything, with evidences everything that happened.