Let me start by saying we did overall enjoy our stay, but there were a handful of things that were unfortunate. True to New York we weren’t expecting a smaller hotel to be incredibly amazing, fancy, perfect - but… first of all I kept having to ask to receive check-in instructions the day prior to our arrival. The first instructions we were given were incorrect and we were told we would be sent new instructions immediately after the prior message letting us know it was incorrect, but after a few hours I had to ask again. Just not amazing communication. Not a huge deal. But when we did arrive, we were startled to see that our room was exponentially smaller than the rooms pictured, and was a completely different layout. Again, this is a New York thing I’m sure, but still we were displeased with the space and would not have paid as much as we did if we knew what we’d get. When I messaged asking if this was a mistake that we got this tiny 60sq ft room, there was no response. They only responded when later that evening we found blood splatters on the wall by the bed. This was horrifying and made us wonder what else about the room hadn’t been properly cleaned. They sent a woman to come clean our room the next morning, free of charge, but it shouldn’t have happened in the first place. Then later in the trip we found a few other things to be perturbing - like a huge amount of black dirt in the toilet paper roll in the bathroom. Also halfway through our trip they changed our door code for no reason without notice. We came back to our room and discovered we couldn’t get in, and they had changed the code. When we messaged them to let us know what the new door code was they however responded within 10 minutes. Again, just sloppy and never should have happened in the first place. The front door was often left open I assume by other guests staying at the hotel, but two of our biggest joys about the place were the amazing rooftop (SO amazing) and the air conditioning in our room. Overall we didn’t have the greatest experience, and while our expectations were low we were still pretty disappointed.