Communication with Autumn was super easy. She was very accommodating with my husband and I, even when we changed our reservation dates MORE than once. The room is just as pictured - small, clean and simple. Be aware that the building is old and so the walls are pretty thin. I could hear all the neighbors walking around during the night. This didn't bother me much as I had headphones, but just be aware of that and bring ear plugs! The bed was very comfortable!