John was very welcoming and it was easy to arrange to pick up keys etc. He even left beers and water for us in the fridge. The apartment is in an amazing location, right in the heart of the West Village and within walking distance of many of New York's great sites, excellent restaurants and public transport. The apartment could have been a little cleaner. It was a little dusty when we arrived and the sofa cushions could do with a dry clean, but those were minor things given that we had such a great time while staying there.