Steven was a great host--very quick to respond and helpful with instructions. The place itself is no-frills, but perfect if you need a low-cost option to stay in West Harlem, close to the AC and BD trains. The area itself isn't chock-full of things to do, but it is what it is--it's West Harlem. It was perfect for me because I have family close by and I didn't want to spend a lot of money. As long as you are looking for a bargain in the neighborhood, this is the place for you!