The unit was very clean and as spacious as it looks in the listing. Communication was quick and easy before and during out stay. Four of us stayed in this unit and were very comfortable. We used a 7 day unlimited MetroCard to get around NYC. The nearest subway station was about a 5 block walk. While the neighborhood was likely safe enough, we tried to arrive at our apartment before dark as the walk to and from the subway station passed by some sketchy parts of Harlem and we were traveling with two teenage girls. Had it just been my husband and I we would have been less apprehensive about being out after dark. We were probably too cautious but better safe than sorry. I really enjoyed the balcony and spent a lot of time there in the mornings and evenings drinking my coffee and tea. (P.S. I made good use of the electric kettle to make my tea. A pleasant bonus surprise in the kitchen.)