When we arrived, I noticed immediately that the counter held a very nice expresso maker, but to my dismay, after checking the drawers, cupboards and fridge, there was no coffee offered, of any kind. Our experience with Airbnb had always been that there was coffee/tea on hand, and even some water, milk or small snacks in the fridge. Nor were there any instructions at all about the coffee maker, or where we might have found tea and coffee. It turned out that the tea/coffee was stashed in an UNLABELLED chest of drawers that was not even in the kitchen.
I do think that this rental would have benefitted from a complete set of written instructions for usage. Despite repeated efforts, we could not get the TV to work as there was neither instructions nor channel listings. And we could not find a device nor instruction for regulating heat.
Further investigation showed us that the device on the coffee maker, STILL contained the damp and used grinds from a previous tenant.
However, the worst problem of all showed itself when we laid down to sleep that first evening. The headboard partially covered the windows; to our shock we realized that behind this headboard was an installed, unprotected air conditioner, and that a strong draft of chilling air was pouring through. Luckily there was a somewhat heavy quilt among the extra bedclothes. As this was the end of the month of November, the weather got considerably colder as our stay wore on, down into the 20’s on the last night. At this point, sleeping became very difficult for us. This situation was unconscionable and a terrible way to treat guests.
My husband Robert Weisman called Nina and complained strongly about all this: apparently the weather earlier in the week did not merit the air conditioner being removed and she had abandoned plans to do this before our stay as the temperatures rolled downward; in fact, Nina seemed very dismissive of our concern: i.e., regarding the coffee maker, “Well, everyone makes mistakes.”
She gave me a $20 rebate, but I consider that to be too feeble a gesture for a trusting renter who paid $850 for her stay.