The worst Airbnb I have ever stayed at. When I was looking at where to stay, I came across Eliza’s listing. It had great reviews and the pricing was reasonable. Little did I know that it would be the worst Airbnb experience I have ever stayed in.
I had a few issues with this place and the host. The first issue was that there were cockroaches in multiple areas throughout the studio apartment. My cousins and I arrived at our Airbnb around 12:30 AM. When we got there, we saw four cockroaches. Two in the kitchen and two by the front door. We thought we killed them all, but we were wrong. When we got back from dinner around 3 AM, we saw MORE cockroaches. There was more by the front door and a few in the closet. Once we saw this, we messaged Eliza (the host) and told her about what we were seeing. Throughout the night, my family and I had a hard time sleeping knowing that there were probably more cockroaches running around the room. What freaked us out more was that it could’ve gotten into our luggages or on our beds while we were asleep. Unfortunately, we were unable to sleep throughout the night because we were extremely scared and uncomfortable. Not to mention, there were multiple people running loudly up and down the hallway around 5 AM. Eliza called me the next morning and immediately started the phone call gaslighting me and telling me that I was being dramatic about the cockroaches. She was defending her place and said that she was “200% sure that there was maybe 1 or 2 roaches, not 6” I had told her about. She didn’t believe me until she heard my cousins screaming because we saw another roach coming out of the closet. She even made a sly comment about the pictures of the roaches I sent to her saying that her husband described them as “cute”. I am from Florida and have never seen that many roaches in my life. If there were that many while the lights were on, I cannot even imagine how many roaches are crawling around that place when no one is there and the lights are turned off.
The second issue we had was the towels were disgusting. There was white stains on some of the towels. When we touched the towels, it was damp. We asked her about this and she said they might be wet because whoever cleans her Airbnb sprays Fabreeze or something like that on it. Why would you need to spray Fabreeze on your towels if they are clean? Also why are they still damp since check in was at 4 pm and we arrived 8 hours later? The blankets are super thin and does not keep you warm whatsoever.
Not only was the room gross, Eliza’s interaction with us was not professional at all. She was trying to tell me that I was wrong and imagining things when I have photographic and video evidence of the roaches. She also claimed that the photo and video evidence we took could have been taken elsewhere. Eliza did end up refunding us for the night that we did not stay. She refunded us for half of what she received. I messaged her and told her I wanted the rest of the half we paid for. She said she was unable to do so. I told her no worries I would message Airbnb for the DIFFERENCE. She did not understand what I meant by difference and kept messaging me and said it was not ok for me to message Airbnb for more money. Speaking to friends and family about the situation, everyone said we should get a full refund. We were there for less than 9 hours. If you’re looking to find somewhere comfortable and clean to stay, DO NOT STAY HERE.