The studio is clean and airy but very sparsely outfitted. No tea kettle, no hand soap, no tissues or kitchen towels in the kitchenette. Nothing except a tiny vial of dish soap and a corner of dish sponge.
What’s worse is that the heater did not work in the unit for 4 days before it was fixed. I was offered an extra space heater, but running two space heaters in the room kept tripping the circuit and made the air so dry that I had bad allergies and nose bleeds. Renting a unit without working heat in the middle of NY winter is unacceptable and I should have been given a partial refund for my troubles. I was refused by Jeniffer because they gave me a solution apparently and the heat was eventually fixed.
On my last night, on the coldest night of 2023 so far, the heater stopped working again. Jeniffer’s reply when I asked for a refund? I’ll have my people look into the problem. How does that help me, checking out that morning?
Bad customer support and no heat! Do not recommend!