Ariela and her family were very welcoming. This was our first Airbnb experience and we were very happy with the apartment and entire process. The place is exactly like the pictures and the description describes it completely. It was a warm and cozy place to come home to after long and cold days touring the city. We used it as a home base for our holiday trip to NYC and the convenient 3 block walk to the subway was a major positive. Ariela was easily accessible and even gave us great tips on sights to see and local restaurants to check out.