I didn't meet Alex in person but he's been super friendly and accommodating! I booked his place for my dad's stay in New York, and he loved it! The room is clean and comfortable, and the neighborhood is perfect, very quite and convenient. Alex has been checking in with me almost everyday during my dad's stay, making sure we had everything we need. All in all, it has been a great experience. It will definitely be my first choice when my friends visit me and look for a nice place to stay in UES :)