Host was helpful, greeted us in person, and gave us instructions upon arrival covering what was in the user manual. Due to location in the heart of manhattan, it was already an expensive rental, so I was surprised when host asked me to pay her $30 more in utilities after we had arrived (15/night). I am pretty sure hosts are not supposed to transact separate outside Airbnb using Venmo, so I did not like that and did not pay those extra fees. About the space, this was my first Airbnb adventure and I am not rushing to rent again. There was a lot of clutter in the 2-room apartment and I documented everything with photos when we arrived because I was very concerned that I would be held accountable for the many books, hats, photos, wine, and costume jewelry left about.