They made us feel very welcome reaching out early to coordinate our arrival and getting us the keys and access to the apartment. Even though we got to Brooklyn late and had to go straight to our event instead of the apartment, they were available when arrived much later on and our entrance to the apartment was seamless. We never had an issue with communication, and they were very hands off and left us to our own devices. The apartment is in a very cool area of Brooklyn full of big colorful Victorian houses would definitely recommend.