Lou was a terrific host: he was available at all times of the day, provided valuable information about navigating the city, cleaned the apartment daily and even helped us find parking spaces! We only got to meet Emily through FaceTime, but she gave us a great restaurant recommendation. The apartment was exactly as listed. The neighborhood is safe and quiet and in an ideal location for moving about all the boroughs. I can't say enough good things about our hosts, and the whole experience in general. I highly recommend Emily and Lou to anyone.