This was our first time staying in an AirBnB and I have to say the experience was amazing. We only stayed a couple days but Gladys and Bob made our stay very comfortable we got there a couple hours before the normal check-in time and they were completely okay with that. The housing was exactly as described in the listing easily enough room for 4 adults as we were. We only briefly met the two of them but from when we did they were extremely sociable and friendly. The communication and responsiveness was great as well I felt like if we had any problems, which we did not, they would have been taken care of immediately. The location was awesome as well considering the subway station was literally a 3-4 min walk from the house which made getting to downtown NYC a total cinch. Whenever we visit again we definitely wouldn't mind staying with Gladys and Bob once more!