Alesandra was there to welcome me. She always responded to texts in a timely manner. When she got notice one day that the water was to be cut off most of the next day, she brought in containers of water and communicated by note and text to explain and apologize. When I told her that my plane home was a good many hours after checkout time, she was able to let me leave my suitcase and keep her key until a later hour. I enjoyed being in her space.