We were very disappointed about their room service and their response to our questions and request. We asked room service, but they completely forgot even though we actually got an confirmation text saying the task will be completed. When we asked about the reason after return to the hotel, their defense was we should asked 24 hours earlier. As a result, we did not get the room service at all. We stayed at this place for 2 days!
We were never told while at check in about this 24 hours rule. We were told to just ask in the morning. I kept a screen shot of their reply that confirm the room service request with reply that it would be completed. What made us even more upset was when we brought up the issue at check out time, they told us that they never got the request (we kept the screen shot!) they lied blatantly; and rudely asked us “what is the point to ask now”. I replied that we need an apology. We did not deserve this service for the price we paid.