My girlfriend and I never actually met John in person as he was staying elsewhere during our trip, but he was incredibly welcoming and prompt with getting in contact with us and giving us plenty of recommendations for things to do around the city relevant to our interests. We met with his upstairs neighbor to get and return the keys. The place itself is fantastic and exactly what we were looking for. Clean and well decorated, in a very convenient location just a couple blocks away from the subway. If we visit NYC again, we would definitely want to stay here again.