Phillip was a very attentive host. He was able to answer any questions we had once we were on the property. The instructions say that the host will be there for the check-in, but there is a key-pad. This was specified to me earlier, so my family was a little concerned since our flight came in pretty late.
The facility is very clean and is much better in person than in pictures. I was very surprised at the size of this unit considering it is NYC, but you can easily fit 6 people very comfortably. Remember there is only one bathroom, so be wary if you have multiple guests.