MaElena met us personally at the unit as we arrived and gave us the key. She described the neighborhood and gave great suggestions for bagels, restaurants, etc. She made sure we had what we needed and told us to text her with any questions. When we did so, she answered promptly and took care of the issue. The unit is well located, close to subways and many food options. Although the bathroom is somewhat narrow, it is functional and clean. The bed is extremely comfortable. We enjoyed our stay so much, that we hope to use this option again when we visit NYC.