Susana’s lack of communication caused us big trouble. She never listed the apartment number and we were stranded for hours trying to get in contact with her on our first day in NYC. The location is great and although we had to cancel and were never able to get into her apartment, I could tell from the outside of the building that it was a good place for the value. Please make sure the apartment number is provided and that she leaves an additional contact where you can communicate to before the check-in time, as well as all the instructions on how to access the apartment.