Kelly was awesome from the time I had questions before booking all the way until check out. She was very responsive prior to booking to answer my questions. I was concerned about my late check-in, but it wasn't a problem for Kelly. Once I booked, I received an email with all the information that I needed to check-in. I arrived & inspected the place, it was as described. There was an issue with the heat not working which I didn't realize until the next morning. I contacted Kelly, she responded within the hour to set a time to stop by. She didn't require me to be there. She let me know when she had the heat working. I would stay here again!! Thanks Kelly!!