This was our first Airbnb experience and it couldn't have been better! Saya & Diego were EXCELLENT hosts! There was good communication prior to arrival and everything was just as described. The unit was spacious, clean, and perfectly represented in the photos. It was 50 or so degrees when we arrived, so we didn't take advantage of the backyard (which looked nice). Upon arrival, Saya stopped by and gave us a warm greeting and later than night Diego stopped by and gave us a run down of every restaurant in the area that we wanted to eat at! There were extra pillows and blankets in the unit, which really came in handy. Not being familiar with Airbnb protocols, we didn't really know what would appropriate to ask for, and didn't want to intrude, yet Saya & Diego checked in and made sure our needs were met. We ran out of towels and face clothes the day before we left (our young girls apparently didn't get the concept that we wouldn't being do laundry every other day like we do at home!) but Saya & Diego replaced them immediately. If you are on the line about Airbnb - Saya & Diego are the perfect ambassadors! It's one thing to travel solo, but since we were traveling as a family of four with 2 young girls, we were concerned that it would feel too much like living with another family. Saya & Diego struck the perfect balance. We had space and privacy but never felt alone. In addition, Brooklyn is the perfect place to experience NYC. Saya & Diego are a block from the subway. So, we we were able to hit Manhattan on Friday (in less than 30 mins); Brooklyn on Saturday and Long Island on Sunday. In addition, if you have children, they are at the corner / across the street from a park ! When we return to NY, we will definitely reach out to Saya & Diego for another stay.