We had high expectations from the description and pictures on Airbnb, however, were disappointed by several things. First, as someone from a design background, I was attracted to the aesthetic and decor in the online photos, but showed up to find much of the design elements had been removed, walls mostly blank, including the large sculpture and print between the windows in the living room and bedroom, many plants gone or dead, the ottoman in the living room was gone, most of the pillows were gone from the couch, the coffee table was empty, and most of the other designer details gone - disappointing and misrepresented in the photos. A large tangled pile of electric cords and extension cords sat visible on the living room floor running to the TV area and was unsightly and undoubtedly a fire hazard.
We found the apartment cleaned poorly, with dust in many areas, the couch was badly stained in several places and dirty / smelly, and there were many used mostly empty bottles of toiletries in the tub area with stains around them suggesting they were never moved or the tub fully cleaned before we arrived. We pulled a comforter out of the closet to use one night and it had unknown gross stains on it so we did not use it.
When we arrived the key to the front of the building got stuck in the lock and could not be removed. The host owners were apparently not in town and we never heard from them personally, instead a coordinator contacted us ( He was very nice) and said we would have a new key that evening or in the morning, however, we never heard back and had to contact again a day later, and then never got a key until someone finally replaced the faulty lock the day before we were to leave. For the majority of our several day stay we were left to fiddle with the key sometimes for 10-15 minutes until it could be removed randomly. Not much fun coming home each time only to be stuck outside trying to recover the key so we could leave and return again...a real pain in the vacation. Very slow response to remedy this issue, and apparently this had been reported by previous guests but not resolved prior to our stay.
The location in town was convenient to subways and the local neighborhood had some fine restaurants and bars, however, during our stay there was constant ongoing major renovations to the street, as well as of the building to the immediate side and across the street so it was noisy and the street and sidewalks a mess with piles of trash, work vehicles, and scaffolding. This should be made apparent in the listing and /or the price adjusted for this unexpected inconvenience, eyesore, and noise.
Overall good location in NYC, but considering the many issues I mention we felt the place was misrepresented on Airbnb, and we left feeling we were overcharged at over $400 a night. We were never able to contact the actual hosts during our stay to discuss our issues as they apparently are using someone else to manage and coordinate the stay for guests.