My partner and I were seeking last minute, 3 month housing in NYC during the COVID pandemic as my partner is a travel nurse. Maryse was accommodating of our budget, pets, and initial dates which we very much appreciated. Check-in was facilitated via phone as instructions were not present on the Airbnb site. Maryse's husband met me with the keys and was very kind. Unfortunately the apartment was not clean when I arrived, so I spent much of the first day cleaning. However, Maryse was receptive and willing to refund the cleaning fee. She even offered for the cleaning service to return, which we decided wouldn't be needed. When the internet was not high speed enough to support my partner's work calls, she was prompt in calling Spectrum and increasing the speed/changing out the router. This was much appreciated. The washer/dryer in the kitchen was not actually hooked up/useable during our stay which was unfortunate/not communicated. However, there is a laundromat around the corner that was accessible. Overall our stay was pleasant and the space, while not designed for long term stays initially, worked out fine. Our cats loved the windows that overlook the street and we grew to love the sink in the bedroom.
When asking if it'd be plausible to extend our reservation by 1.5 months, Maryse confirmed that it would be possible. She opened the dates for booking, however, before we were formally able to book due to work extension delays. When opening the dates, it became available to anyone. Unfortunately someone booked for our extension dates, forcing us out of the apartment with only about 3 weeks notice. Maryse was unable/unwilling to cancel this person's reservation in order for us to stay in the apartment, but she was kind to help us find another short term rental in the same building. This has worked out very well and her help was much appreciated.
Our check out experience was less than favorable, however. Again, there were no check out instructions on Airbnb and Maryse provided nothing when asked. Later, we were told that the apartment was not up to her cleaning standards, despite thorough cleaning and paying the built in cleaning fee. We initially offered a deep/steam clean upon booking with cats, but Maryse told us at that time that it would not be necessary. Later, the narrative changed and we were told we would be responsible for this. From there, we were charged via Airbnb for >$800.00 worth of damages to the apartment. It became evident, after check out, that Maryse tried to find any avenue possible to charge us. In our time traveling the country with my job for the last year, typically with Airbnb, we have yet to have such a contrast in communication with a host pre and post-checkout.