The customer service needs to be improved. I asked approval for an earlier check-in that was confirmed by Placemkr, but when I arrived they said that there was no early check-in approved. They said that I made mistake even though I had a written confirmation. They refused to acknowledge the mistake or even apologize. Lawrence, at the placemkr reception, was very rude and managed the situation in an unprofessional way.
(They said that the early check-in was just a request, but for how airbnb booking works, host have to specifically approve/ disapprove the early check-in and they approved it)
Would not stay again.