A was very welcoming and she helped me with all of my problems. The room was dirty due to poor cleaning. It looked like the cleaning was rushed but the host was very helpful. She wanted to send someone to clean it for me later on in the day but I could not agree to that because I would not be in the room with my belongings in there and I did not want anything to go missing. She was very nice and I dought that the space would ever be dirty again because it is a cool place. A gave me my full refund and was very respectful.