Josandra was very accommodating! She allowed us to check in early when we got into NYC and everything was clean and ready when we arrived. She also responded quickly to our request to turn the heat on when it got cold during a couple nights of our stay. She was easy to contact and we enjoyed coming back to the apartment at the end of a long day. The apartment is a bit of a commute to Manhattan (30-45 mins) but quite convenient to the J and C train.