Virginia wasn't able to meet us but her mother was waiting for us with the keys and a quick tour of the apartment. Both Virginia and her mom were welcoming and helpful and in touch by phone as needed. This was a great location for us as we have family across the street but for anyone it would be a great location. The Cloisters and a huge park just across the street, easy access to subways and the street is quiet and tree lined. The apartment was very clean, sparsely furnished but very comfortable! The bed was really comfy! Nice bathroom and kitchen fully equipt if needed. BYO linens and towel worked fine for us as we had room in the car and by the way parking on street is easy and there is an inexpensive 24 hr. parking garage just steps away. Love this place and hope to stay again!