I’m sure they’re wonderful hosts, my check-in experience was simply not the best. I flew in a little before 10pm and made it safely to the outside of the apartment around 10:30pm. My issue was getting IN to the apartment once I made it past the first door and upstairs. My suggestion is to update the language on your check-in script to better explain and inform guests on how to properly open the door (since I was not familiar with it) after typing in the key code. I had to wait an hour until I could find reach the cohost to get help in opening the door. Mind you, during this time there were other Airbnb guests INSIDE that couldn’t bother checking who I was (for their own safety since I understand it could’ve been anyone trying to open the door) or even bother asking if I needed any help getting inside.
Other than that, the rest of the apartment was fine. They provided exactly what was listed and was a close drive from the airport.