I was traveling to New York with my two 7 yr old girls for the first time. Petra and Tony were they when we checked in and Petra personally walked us around the neighborhood and should us where we could catch the bus and take the train. She even planned our route to go to the Bronx Zoo the next day! They were always in touch, just making sure we were doing okay. There place was beautifully decorated and very clean. Very spacious and comfortable! I think we may have to make this a yearly trip!!