Check-in was very easy, and communication was great - Raymond got back to me at all points within an hour. The place is much bigger than it appears, and feels really welcoming and open. The kitchen has everything you would need, and the beds are super comfy. I absolutely loved the neighborhood. The street is surprisingly quiet and it's just perfect in terms of subway, restaurants, fun things to do, nice people and so on. I'll definitely stay in Harlem next time. We couldn't use the back yard because the couches were not clean/available, but it is super beautiful. The air conditioner in the bedroom was very noisy (clicking) in the middle of the night - enough that we needed to shut it off to sleep, which wasn't a big deal for me because there was a ceiling fan, but bothered my husband. There was also an issue the last day with no hot water, but Raymond was super apologetic. This apartment is really beautiful and a good value.