Ben contacted me two times prior to our arrival to make sure I had the address and to find out what time our flight arrived. Ben allowed us to take possession of his apartment earlier than expected. Ben is an extremely gracious host and pleasant to deal with. The pictures are accurate as to what the apartment looks like and the cleanliness. I chose Ben's apartment because it looked clean. I was not disappointed, the apartment was spotless. We had everything we needed to prepare simple meals. All of our needs were met. We loved the neighborhood and felt extremely safe. This was a mother/daughter week in NYC and we enjoyed everything about our visit. I would stay at Ben's apartment again. I highly recommend Ben's apartment to anyone looking for a spotless apartment in a wonderful neighborhood close to shopping, grocery store, and great restaurants. The building also has an elevator and elevator operator, 24/7. This is a plus because not all apartment buildings have elevators. Ben checked in with me midweek to make sure everything was going well. I thought that was thoughtful.