Jillian was accommodating early check in. Was on time when checking in and always quick to respond to any messages sent to her. The studio was very clean and you get what you see on the pictures. The location is a few blocks away from subway but always felt safe walking at night to it. I lived in this neighborhood for 19 years before I moved to CA and one thing I loved about the location that the street was clean and no rodents! You are also close to Target/Costco plus the east river where you can walk/run or go across to Randal’s Island. I would definitely recommend this studio and stay again.