Stay away from this place! My heater didn't work for 3 days in NYC in winter, had to leave 2 days earlier. Completely ruined my Christmas vacation, had to sleep in SWEATER in Christmas night. Called them millions times, but they refused to provide me a new apartment, saying technicians is on the way, technician wasn't able to fix the issue. Apartment wasn't clean: hair, rusted towels, half empty cosmetics. I've paid $1,100 and they refunded me $100 " for inconvenience". Total FRAUD!!!