Giovanna’s kindness made the city seem so much less intimidating. My lack of expertise in NYC transportation made me hesitant to book the trip, but her quick response time easily calmed my nerves. Checking in wasn’t too bad at all, as long as you don’t have much baggage to carry up and down the stairs. The bed is insanely comfortable making it really easy to fall asleep. The location made me excited to get out and explore the city, especially after I realized the walks never felt as long as they seemed. Next time I’m in town, this is the first stay I’ll check for availability.