Arlene is very nice and helpful! She changes the sheets every few days, provides towels and is always available by phone if you need anything. She is very kind.
The Airbnb is a what you see is what you get kind of deal. Be sure read the description closely and to look at the map if it is your first time in nyc and you are not familiar as it is quite a ways away from Manhattan or even the center of Brooklyn. There is a subway station right next to the Airbnb though which makes it much easier to travel to those areas. Great if your lookin for a place to stay with a tight budget.