Karylin is very sociable and kind. She made sure everything was in order and even brought us some bagels. She also washed our towels mid-week :) She comes down from time to time to use the washer and dryer, but she always texted us beforehand and we where never there during the day anyway, to busy visiting New York :) we had one night where the upstair guests were making to much noise, I texted Karilyn and she handled it the next day as soon as she saw my text. We had a great stay and felt right at home :)