Upon our arrival, there were several items in the apartment that needed attention. Some of those items were reported by the host and some became apparent to us in the first 24 hours. We were notified on day 2 that the bathroom-related issue would not be addressed for 6 days leaving us with no other option but to look for alternative accommodations.
We were very disappointed when we were unable to reach a mutually satisfactory separation agreement with the hosts and needed to contact Airbnb. We can't say enough about the support and understanding shown by the Airbnb team. It is very reassuring to know that when difficulties arise, Airbnb has an entire support team able and willing to assist guests.