I tried to rent and the space was to small for my pregnant sister and I. We was 4 hours away from home and told Claudia we didn’t want to stay because of the size of the unit. My sister needed more space. Let alone she said don’t “said” you are here for Airbnb so my sister was already suspect. So we cancelled our reservation because we wanted a bigger space. We ask Claudia if we may please get a refund she said yes. I called the customer service number for Airbnb and they informed me Claudia refused the refund after we had explained my sister is pregnant and need another bigger space and we will need the money back to get another location. As to me she was more into The money than to actually care about our safety. I’m aware of the cancellation protocol but it was selfish of her to keep the money after we explained ourself. We had to stay in our CAR for over 3 hours trying to figure out where to go
Let alone figure out how
We would pay for a room for the night. Just didn’t feel safe when she said “DONT DAY YOU ARE HERE FOR AIRBNB let alone the space was small for us.