Sam and Emily were very helpful and sent detailed information on both the apartment and the area. It was really helpful to be able to leav our luggage in a safe space before the apartment was ready for us to check into. The subway stations are within walking distance, which is great and there are some cute restaurants etc nearby.
The apartment is a cool space to stay in and our only tiny issue was that the ceiling is very thin and you can hear the upstairs neighbours very clearly but they were pretty quiet after 8pm-ish so not much of a problem.