I booked Chris' apartment for my mom and sister during our stay in NYC. We had a large group so we split up into different apartments and my mom and sister had great things to say! I was there with them during check in and check out and the apartment was spotless, just as described and very spacious. There weren't any instructions from Chris as he is really laid back and things are pretty self-explanatory. The window unit air conditioner worked really well for August heat at night and the apartment was really quiet. The elevator to the 11th floor was so helpful for my elderly mom! Thanks Chris!