Kevin was quick to respond and easy to work with especially during check-in. Perfect for my quick stay for flights at JFK. Unfortunately I was quite disappointed with the cleanliness of the room, bathroom, and common area. The floor of my room had a significant amount of hair and dirt on it. The bathroom also looked like it had not been wiped down for several days. The refrigerator had lots of old food in it. I found the bed to be uncomfortable as it was quite hard and wrapped in plastic. Bring some good ear plugs as the walls are thin and other guests can easily be heard. With a good cleaning, some ear plugs, and maybe a new mattress this place would be perfect.