Great experience dealing with Lana. She was incredibly accommodating and communicative, always responding quickly to questions. Check in process was smooth. The views from the apartment were amazing! Photos can't do justice to what it's like to lie in bed and be surrounded by the NYC skyline all lit up. The apartment was spacious and clean. The bed was very comfortable. Having an instant water heater. and a selection of teas was a welcome touch. Thanks Lana!