Sandrine's home was absolutely beautiful! We arrived early and she allowed us to check in at 3pm rather than 4pm. We couldn't figure out how to lock the lock box back and Sandrine was quick to come down and show us. There was a minor issue with the bedroom outlets and some of the lights not working but Sandrine messaged back immediately stating it was a fuse issue due to the vaccuum being plugged in and she offered to come right down and fix it. Overall, the house was beautiful, Sandrine was friendly and attentative, and the townhouse location is ideal to get to the J train. We would absolutely stay again when in Brooklyn.