All front desk people were super friendly and helpful. The place was just as expected from photos I saw online, and I didn't have as much of a noise problem as others seemed to have. Very functional, practical, and cheap way for a place to crash at the end of the day in Manhattan! Location is great -- desirable location in itself but also near several MTA stops in case NoLiTa isn't your cup of tea. All in all, very enjoyable experience and would definitely stay here again.