Carol is close by, easily reachable by phone, flexible and met us promptly when we called to check in. Place is as pictured, beautiful, filled with antiques. Spotlessly clean! Bed is comfy, AC and TV worked great, even sheets and towels high quality and soft. I felt very pampered. Bathroom is as pictured, very luxurious. Bath is directly off bedroom, one step up, and suite is very private with door that locks from inside. Only differences from pictures, is that fridge and alcove are outside suite in shared hall, but hallway itself is secure. Also suite is reached by front stairs that are straight and carpeted, instead of winding stairs pictured. For a senior this was a plus. House is very quiet, neighborhood is residential, easily walkable one block to restaurants, markets, drug stores. Highly recommend (for those who can do stairs.)