This Airbnb was not at all what we expected, there was a MASSIVE HOLE IN THE CEILING ABOVE THE BED. There was no privacy, it was not similar to the photos that we saw when we made the reservation. It was dirty and cold. It was messy and full of furniture, there was no space to move around, the bathroom was disgusting. The bed area smelled really bad and when we left we saw dog poop beneath the desk. The dishes and pots were dirty and so was the sponge, the bathtub had fungus and had a nasty rug that was unwashed.
Alexandra (Sasha) said that the hole on the ceiling happened days before we arrived and said she didn't want to cancel us at last hour because she was really nice and thoughtful, but we noticed in the reviews/comments of the airbnb that someone was complaining about the same massive hole in 2018.
We felt scammed and unhappy staying at this place, so that is why we are asked for a full refund of our money. The host should take full responsibility, not only for us but for further guests. It is not fair for anyone to stay at a place like this.