This place was just as described. There are 5 flights of stairs to navigate but relative to all the walking we usually do in New York this was pretty minor. I even had a knee injury 2 weeks before and easily navigated the steps.
The location of this place is awesome. Tucked just between 8th and 9th it is great access to restaurants, quick little jaunt to Time Square. Across the street is a Citi bike docking station. We walked to central park, Carnegie Hall. Just down the street is a Subway stop that goes directly to the World Trade Center stop with connections to the rest of New York.
B was wonderful at address any concerns (WiFi not working but fixed in about 20 minutes), had some great restaurant recommendations. Check in and Check out were really easy and smooth.