Reina's place is very clean and comfortable. She is great at responding fast. However, there is no real lock on the door. it is a very small hook that didn't keep the door shut all the way. It not very secure/private. sometimes the lock would pop off at random times when I was in the room. When I am not in the room I worry about my stuff. disappointed because this is kind of a big deal and there is no mention of it in the posting.