We arrived at ~ 9am and I got in touch with Alix. From the first message replied, she tried to fix the problems we found in the apartment when we arrived.
The first problem was how to get the keys. It took us about 2 hours because we needed to talk with Alix`s friend to get the keys. Then the doors were difficult to open and took about half an hour.
The second problem was when we entered the studio. The entire house was completely dirty. There was dust on the floor, table and furniture.
It looked like no one had been there in months. There were also spoiled food in the refrigerator. The linens and towels were dirty too and there wasn`t the right number of towels to people.
In addition, there was a gas smelling in the whole aparment. We got soooo upset. The 3rd was the time to clean the entire house, change the linens, bring new towels. It took the whole afternoon until 9pm, when we definetely did the check-in.
Alix is simple, gentle, communicative and available to help us. I need to emphasize: It was easy to communicate with Alix. She fixed the problems despite everything.

ps.: 30-45 minutes to lower Manhattan via line 1. But near (~ 5 minutes) to tube stations.