Patrick is quick to reply. Place is comfortable and the area is close to the subway with tons of stores and restaurants around. Power recline sofa and actual cable service was a plus. Had days I had to work remotely and the wifi is fast and reliable. Only downside was the neighbor next door constantly slammed doors aggressively. Street Parking was easy to find. Regardless the place was good for our short stay & will suit those traveling to Manhattan & need a comfy , safe place with easy access to transportation .