I was not able to join my son in NYC - but he reported the hotel was clean and in a great location. The view was superb and overall the atmosphere had a great vibe.
Communication between the front desk and the “host” was confusing. I thought it was the same but maybe not??
Since we were no longer 2 travelers- he asked at check in if he could downgrade to a 1 br from a 2 and receive a credit or refund. He was told to reach out to Airbnb- who told us to reach out to the host - who told us to speak with the front desk.
No refund or credit was given - but they had no problem downgrading him to a 1br.
I realize this was a unique situation- but I wanted to share because I felt this was not transparent- and if we had been told no refund could be issued initially we could have decided to keep the room we paid for… or not.