Ed was very open and courteous. He was very helpful to allow us to leave our luggage early on the arrival date. Also on the last day, he let us leave our bags until later. He is flexible with your needs if he can help. If you are looking to stay near convenient location where you can get to a lot of good eateries and attractions, this is the place. It's a small basement apartment. It's very basic, if you are expecting something nice, this may not be your place. It provides comfortable bed, clean towel. Basically, place to rest your tired body after all the walking and sight-seeing. You can get much better deal in Manhattan than this.