Before booking, I got a confirmation from the host that we can check-in at 7am. Early check-in was one of the reasons why we chose to book James's apartment. Two days before arrival I contacted James and then he told us that early check-in is not possible. The host agreed that it was their fault and offered a free breakfast as compensation. However, after our arrival, James totally forgot about his promise once again. For many years on Airbnb it's been the first time we encountered such a dishonest behavior by a host.