Dan was very nice, concerned, and made sure he was able to accommodate us with any request even if it was something he did not provide like washcloths that we forgot. However, when it was cold he made sure to set the temperature on what was comfortable for us. Also, he texted in advance about the best place to park so we didn't have to look around for parking and I really appreciated him for his excellent customer service and would recommend anyone to book this place if your ever in the NY area.