Joy was kind and pretty responsive. My only issue was that It seems as though the shower was not cleaned before us because there were empty packets of hair product in there. I don’t usually travel with shampoo and conditioner (I’m going to start doing that now) so I was disappointed when there was none to use. The home is cozy and located close to where we needed it. The parking spot is so convenient because the street is packed with cars. The first night before leaving we checked to make sure all the correct doors were unlocked and we had the keys for the doors that needed to be locked. However, when we got back to the house, we had been locked out. Luckily after a few moments Joy came down to open the door for us. It was late so I didn’t want to be a burden but we literally had no choice. Just note that there is only one private bedroom with a double bed and two twin sized cots in the living room. We were a little thrown off by that. We didn’t have a miserable experience but we wouldn’t stay here again.