Jill was very kind and concerned. When we arrived he was already waiting for us. He made sure that we had everything we needed and provided water and supplies, that was very nice. He also volunteered information about sites to visit and his insight was very helpful. The room is comfortable and the bed is actually pretty good. There's enough light but the A/C portable system was kind of loud. The neighborhood is crowded, as mostly Manhattan, but it is safe and the people is nice. You are at walking distance to the nearest bus stop, the train though is a little far but OK. I would definitely stay here again!