Tom's place was excellent! We booked the day before, and he was quick to respond via a message on Airbnb. The description online is very accurate. It felt safe (padlocks for both entry into the building and entry into the apartment), we were not disturbed at all by Tom's presence upstairs, and the apartment is very homey. After a long day in the city, we were excited to get back to the quiet, comfortable apartment. We were met upon arrival by his assistant, Lauren, who was very nice and prepared the apartment, and who was our contact person if we needed anything. I would have liked to have known about Lauren's involvement in the Airbnb from the beginning, but I think they usually do let guests know about her before arrival. We did use Uber/Lyft to get to the Subway and back, about a 10 minute drive. The whole trip to Manhattan was about 40-45 minutes. With Uber and Lyft it was still very easy. All in all, it was the perfect apartment for a trip to NYC and we would definitely stay at Tom's place again!