Horrible experience. We checked into a destroyed room.
Then we’re told by the front desk we would be upgraded or moved…
That process took a while so I just asked the front desk of so see if we can just cancel and get a refund
I was told “yes but you’ll have to call in for the refund we can’t do it at the front desk”
Now I’m getting pushback about a refund..
The customer service rep was stand offish from the moment I told her the situation
Horrible customer service so far when it’s so easy to leave everyone happy in this situation…
Like really a refund is that big of a deal after you delayed our entire vacation..
come on