On our first day, we came back to our room after being out for a few hours. We were laying in bed, hardly clothed, when a man walked through our front door and made eye contact with us. Joanne was our only point of contact, so it was utterly shocking and terrifying to have a man barge in, through our locked door. The man bolted away, and my fiance threw on shorts and followed him to the door below our unit. He explained that he was sorry, and HE THOUGHT WE WERE GONE and he was worried there might be plumbing issues because a group of girls stayed there the previous week. He was hoping to sneak into our room while we were out to just take a look at it. Severalminutes after being barged in on, we received an email from Joanne saying "Becca, Sorry for the interruption but we have a plumbing back up problem downstairs. John needs access upstairs to let Roto Rooter know if you have an issue. Please respond." When John came back up a few minutes later, my fiance spoke further with him saying, "you should have emailed or texted us before attempting to enter our unit." John responded, "I made a split second decision. Now we have her contact information I won't make that mistake again." They had my contact information from the start, and should have made any attempt to contact us before coming in. His explanation that he was trying to just sneak in and out while he thought we were away didn't help settle our nerves at all. We slept the entire week with a suitcase in front of the door and I jumped every time I heard a noise, thinking someone may be coming through the door again.