We didn't see Bernard when we arrived but the few times we did see him he asked us how our stay was going and was amenable. However, he said that he would leave us taxi details on our last day and didn't. Unfortunately the apartment didn't meet our expectations at all. We found the lack of any natural light very depressing, the paint work was coming off the walls, the whole apartment was very dated, there were several light bulbs that needed replacing, one of the blinds in the bedroom was broken, the paint was chipped from the bath showing black enamel below, there was a spider in my bed one night, there were a couple of black insects where the sugar, salt etc was housed in one of the kitchen cupboards, one of the kitchen cupboard doors came off when I opened it, part of the window in the kitchen clearly had been smashed and hadn't been replaced; instead it had been patched up with tape, the two dogs that belong to Bernard who lives upstairs barked into the early hours one night and kept us awake, no cable TV (we knew this to be fair as it was advertised without cable but think for this price it should have been included) and the basic channels didn't work as there was no reception, rust all the way up the shower pipe, rust all the way across the bottom of the fridge, all appliances really old, metal carpet grip between living room and kitchen - nail had come up therefore grip was bent up and my husband tripped and went flying - I am 23 weeks pregnant - imagine if that had happened to me?? The beds were very comfortable however and the shower good and powerful. We really enjoyed the neighbourhood - vibrant, lots of restaurants and bars, close to subway, easy access to Manhattan and other parts of Brooklyn.