Doug was prompt and friendly in his communications, and was quite willing to let us drop our suitcases off earlier than check-in time, which we really appreciated. Each time we saw him he was congenial, helpful, and enjoyable! (we only very briefly met J.) The room was comfortable ( a bit small but hey that's Brooklyn!), the bed was astoundingly large and comfy. Because we were visiting our son, and were at the place only 1 night, we didn't spend much time there, so didn't end up dealing with meals, cooking, etc., but the kitchen was available to us for morning coffee and was easy to use. Great location for us and overall an excellent airbnb experience!