Gerceida was very warm and inviting. the room is exceptional! Wait NO, the bathroom is EXCEPTIONAL. Lots of privacy. She brought us English muffins for the morning. We didn't eat them but thought that was super sweet of her. We had an event from 11-5 and requested an erly check in and she was most graceful. We appreciated being able to wind down after our travel, take a shower and get dressed before our event :)