Hannah was a very responsive and the whole process was smooth. We picked the keys up from a coffee shop around the corner, and Hannah left specific instructions which made it very easy.

The 2nd floor walk up apartment was as advertised and was clean with lots of room. The welcome packet was a nice touch. Sheets were clean. Bedroom layout is railroad style (walk through one bedroom to enter the next one). The day bed was perfect for our 3 year old. City noises, including subway train, can be heard from the front bedroom. Ear plugs were provided, but I found the noise to be minimal - especially when the window AC was running.

We felt safe in the neighborhood. The apartment location is great with lots of shops and restaurants nearby. Attractions such as the botanical garden and prospect park are close. Subway access is across the street. There was plenty of street parking in front of the apartment when we arrived on a Saturday afternoon.