I was locked out of my room after already checking in which stopped me from being able to make my digital cooking class. I was shocked that someone would grant me access to the space then change the key lock after heading to the store for ingredients. I felt like it could of been handled better, especially if the only issue is that you didn’t receive a file that one call or direct message could clear up. Email and direct messages to the Airbnb app aren’t the primary ways to contact a customer/guest for important information that may result in action like that. My number is attached to my account.