Donna & Lou are extremely nice and helpful. We landed in the morning and were worried we would miss out on adventures because of our bags. Donna & Lou agreed to let us drop our bags early so we could go exploring. They had a great list of recommendations in the area waiting for us upon checking in as well as coffee, granola bars and closet space.
The only downfalls were the things most likely typical to NY but not normal for us; bathroom size and neighborhood. The bathroom was extremely small and you had to leave the bathroom to wash your hands in the kitchen sink. This may be typical in NY because most apartments are compact. I will say the bedroom and living room were generously sized for a NY apartment. For the neighborhood, some parts were great and some were not. It just depended on which way you walked and the time of day.