The room looked exactly as advertised. Marco and Linda were extremely helpful and responsive. We had some major delays with our flights in which delayed our check in by pretty much 12 hours and they were super flexible and helpful.
My only complaint (which they have absolutely no control over) is that the subway station we needed the most was about half a mile away. However, they are also pretty much half a mile from Times Square which was awesome since we had a few Broadway shows booked.
All in all, we had a great stay! I will definitely keep them in mind for our next trip to NYC.