We stayed for 12 days at Sarah’s place, communication was okay as Sarah always messages us for her concerns and at the same way we could ask her questions too. The room is exactly as pictured, so if you are visiting NY for less than 3 days, i guess its not that hard to open ur suitcase each morning. For convenience we would recommend installing at least a mirror and a small cabinet in the room for future guests. The walls between the apartments are thin but this wasn’t an issue for us. All in all Harlem was a positive experience, we can vouch for the safety even at night.