My family and I reserved floors 3 and 4 for a trip from Texas to NYC for Christmas. The location in Brooklyn is convenient to the subway (Manhattan) - 2 block walk. We also took the subway to the Long Island Railroad to visit with family on the island - it was about 8 blocks to walk back to the house from that subway stop. Main/Front door has a code, once entered, there is a lock box for the key to your door. There are 2 whites doors (1 for 1-2 floors and 1 for 3-4 floors). Stairs are lit well. 2 bedrooms/2 bath on 3rd floor - along with kitchen and living. We had 11 people total, so some people got to sit on the couch (room for 4), and then another seating spot (room for 3) - others sat in chairs either at the kitchen table or took the chairs from the kitchen into the living. Loved the bay windows in the living - got to watch it snow. TV worked well. There IS a coat closet - but in order to get to it, you'll have to squeeze on the right side of the couch. We bought extra white hangers - they are still in there for others to use. Kitchen appliances worked well - dishwasher, laundry/dryer, keurig, coffee pot (makes 2.5 cups at a time), hot water kettle & gas stove. We purchased 2 additional pots to cook with - a frying pan and a sauce pan - they are in the drawer for others to use. Any time we needed extra items (forks, trash bags, toilet paper, etc) Hong would respond quickly to our needs. The heater and air conditioning worked well - each room has it's own unit - very nice. 4th floor has 4 bedrooms and 2 bathrooms. All very clean. Each bed had 2 towels and a face cloth to use. Area was quiet, could hear the occasional fire truck/ambulance. Grocery store is literally down the street and around the corner - very convenient. Overall the house served us well and Hong's communication prior to and during our stay was absolutely wonderful. Thank you!