Jane was very sweet and caring. She allowed us to leave our items there prior to check in to get our day started & also allowed us to leave our belonging in the waiting area while we explored our last day in NYC. She had everything ready for me, even coming through with some Aloe soothing gel for my sunburn. Once we told her about a minor inconvenience, she fixed it right away and let us know it was done. Overall, we had a very memorable stay & would book with her without a doubt. 🙂