First of all what a great customer experience! I was only in nyc for the day and had arrived very early fro
LaGuardia. I asked if there was possible early check n (11am) and was presented with a room right that minute !!! Sahid was delightful and my front desk experience perfect! I stopped by Erica at the concierge who had a bright smile , so friendly and helpful . They helped several times to get me going In the right direction . STELLAR service . My room was really clean and I was happy about that . I will say if you’re looking for sleek, new and shiny and that is important to you this may not be your place . It is older and is showing some frayed edges . The bed was not comfortable and really they should pay attention to that . A great bed can make all the difference . However..the customer service and location of this hotel was EXCELLENT and I would absolutely stay again . I was on a solo trip for the day and felt comfortable staying alone here and comfortable walking all around the area . Times Square, 5th Ave , 42nd street , Hell’s Kitchen all right outside . Subway to all the other great spots just a few blocks away ! Will stay again ! Thank you Millennium Broadway !