Sophie's husband checked us in with no problem. He showed us around the house. The house was clean and the space was wonderful. Parking wasn't that great, but hey it's NYC right. We came and went as we pleased. The house is super quiet so we felt kind of bad coming in late at night. If you're the type that likes a little white noise when you sleep I'd bring a small carry on fan. That helped us a lot. Sophie was friendly as well. Overall nice experience. No complaints.