We had bad luck and experienced several challenges with the Airbnb, but Kuzey and his team were very responsive and did everything in their power to improve my stay. He’s a great host. For ex, the person to deliver the keys was late to meet us at checkin, but they offered a discount for the inconvenience. The biggest issue was plumbing. Sewage filled the bathtub drain and overflowed into the tub—very unfortunate and unsanitary, but again, they did everything in their power to fix things. I think this often comes with the territory for an old Manhattan ground floor apartment. We ended up checking out early. I hope everything gets sorted with the bnb. Thanks for everything.