I had higher expectations staying at a corporate run apartment. Customer service is nearly impossible to get in touch with on their app. My room was not properly cleaned, and the bathroom sink was completely clogged. It took 5 days for someone from customer service to address these issues. Something simple as just getting towels was nearly impossible. Just based on customer service& the condition of the apartment I give it a 0 out of 10.
But wait there’s more! The building is split in half with regular leased (or owned apts) and Sonder’s apts. The doorman they refer to is the doorman for the full-time live ins, not Sonder’s customers. I guess they’re able to say there’s a “Sonder’s Doorman” who sits there during the day, but they just check you in, they are not able to assist with any issues.
It is just so overpriced to be disappointed.
I do not plan on booking another stay with them.