The location just can't be beat -- walk to theater, central park, upper east/west side! And easy access to any subway line. Check-in was super easy. Room was just as described and well insulated so we never heard our neighbors. Bed was firm and super comfy! Asked for a change of pillows and were immediately accommodated. Water pressure is incredible with immediate hot water. Room was clean and we got a refresh on towels mid-stay. Great experience!!!