I want to preface this by saying that our overall stay at Bradley and Clarissa's place was stellar. We had so much fun wandering Williamsburg and enjoying the view from the terrace. Their place felt very much like home and we were very appreciative to be allowed to have our dog with us. Brad and Clarissa's place is VERY close to a dog park which worked out perfectly for us; allowing the little man to run off some energy before exploring the city.
Our arrival/checkin was a series of unfortunate events; through no fault of Bradley and Clarissa. The previous Airbnb-ers had not left the keys where instructed and we were not able to enter the place when we arrived. Bradley and Clarissa were out of the country and unreachable, but their emergency contact responded immediately that she would be able to meet us in about an hour to let us in. Once we were able to enter, it was clear that Bradley and Clarissa's cleaning crew were also unable to enter. Luckily, we were able to locate fresh linens and towels. Clarissa and Bradley were finally able to get cell service to reach us and immediately worked to alleviate our stressful situation. Let this be a lesson to anyone who stays here - follow Clarissa and Bradley's instructions upon check out so that future Airbnb-ers can have a smooth checkin and visit. Bradley and Clarissa would have sent their cleaning crew the next morning, but we elected against it because of our pup.
I've seen a couple of people mention it, but it's true - the stairs are tough! Especially since we drove from Milwaukee (luggage/coolers) AND had our dog with us (potty breaks), the stairs were a challenge - but - not unmanageable. We elected to take cabs if we weren't planning to walk, but this place is VERY close to subway stops.
It's also important to note that we have A LOT of dietary restrictions and were able to find a TON of gluten-free and vegan options very close to us (including delivery). Overall, Bradley and Clarissa were fantastic. We completely understood that our unfortunate checkin was no fault of theirs and we were sure to follow their directions thoroughly upon our check out. We would stay here again in a heartbeat.