Our stay at the loft was everything we wanted! The flat itself is exactly as it is on the images, spacious, quirky and clean. There is lots of light coming into the flat, with air con if needed and quiet at night. There is a lift upto the flat so don't worry if you have lots of luggage. The rooftop garden is absolutely wonderful, though it is locked from around 10:30pm - 8:30am.
Being in South Bronx, we heard it might be a little sketchy at night but we honestly never felt or saw anything intimidating atall, the flat is on a main street pretty much around the corner from the subway stop which connects you into the city centre and other areas with no hassle atall.
Even when we got our leaving date wrong (oops) Caroline was very understanding and allowed us a little while extra over our checking out time to get ready to leave!
Overall, a perfect place to stay!