I tried to keep in mind that it is NYC and some things are just par for the course, but I did find a small cockroach in one of the cabinets, the futon was the most uncomfortable surface I have ever slept on due to the metal rod in the middle of it. Both comforters were lumpy and the duvet covers had a very dusty, dirty texture to them. The towels also had a scent and odd texture to them. The fridge was basically warm and I messaged the host when I arrived asking about early check-in or luggage storage and did not get a response ever but I waited two hours before heading to the place and just seeing what I could do. We were able to check in about 5 hours earlier than was listed but when I was checking out the host was not in the office despite declaring that the check out time was strictly 11 am. I left the key with the doorman and he made a face and shrugged his shoulders as if this happens often.