BEWARE!! READ OTHER REVIEWS ABOUT FEELING UNSAFE!
30+ minutes struggling to enter the apartment. When he did answer we was rude and unhelpful. Told us that if we read the instructions it would have been easy, as if we didn’t do that. We eventually got in, no thanks to Marc. 2/3 locks on the door to the apartment were broken, and the door to the NYC apartment wiggled so much, anybody could have kicked it in. We have video of the locks not working, even though he “assures” they were. I already felt unsafe and extremely uncomfortable. There was an internal door with a desk in-front of it, no lock on the guest side, only a key hole. I felt like I couldn’t talk because we felt the space could have been shared despite listed as an entire space. The photos are extremely deceiving, it is not clean as the photos shows and there was stuff left in the fridge. We left the space immediately because of safety concerns. None of the concerns were resolved until past 5:20AM when submitted at 7:45PM.