Owner lives below the space. Be more clear about how to use the door and expectations on locking which door since they’re so many with multiple keys. Try being more patient because threatening to call the police on your guests over a shoe tray falling down the stairs (it sits right in front of the door next to stairs) either ways it is a bit much to blow out of proportion. He came off very aggressive when reminding us of the “rules” each day that we stayed (3 nights). Great place and location. Thanks.