Nick was great. We had an early arrival that he was able to accommodate and he was easy to communicate with before and during our stay. The room was clean and cozy and in the perfect location, right next to Prospect Park and a 5 min walk to the subway. My only concern was that the walls are THIN. From the bathroom, you can clearly hear almost everything going on in the space next door. We did not spend too much time in the room so this was not a big deal, but just be aware.