Our hosts were very communicative so that they could be there when we arrived (which was earlier than normal check-in time). They are genuinely interested in their guests. I was there to run the marathon and they were very supportive about it - they even made us a little sign for my husband and son to have to cheer me on! The listing was just as pictured, and very comfortable, welcoming and cozy. The neighborhood is the best - you couldn't ask for better in Brooklyn. Close to great shops, subway, and a park for our son to play in.