Great communication, accurate description of room, great location - easy to access subways and MTA buses. Area was safe and near some highlights of NYC (eg. Chelsea Market, Ktown, Flatiron, The Highline, etc.) Bathrooms were always clean and will recommend shower shoes because it is shared - think of it as a camp/dorm bathroom. Generally relatively quiet despite the number of rooms and floors.
Check in instructions are very clear and so are check-out instructions. Yuki was so helpful in getting my room ready and storing my luggage when I got to NYC earlier than expected. Both Koichi and Yuki were very responsive and helpful. Definitely would stay again. Thank you so much for such a smooth trip!