Great apt and location, right in midtown west, within walking distance to some awesome restaurants and bars. Apt was clean, big, and tastefully decorated. Clean towels and bedding were provided. Even though we did not meet Joe, he checked in with us during our stay. Check-in/check-out was a breeze. The only thing I would say is that there was no heat the first couple of days we were there (and it was very cold in NYC), but the building regulates the heat so we couldn't do anything about that. Other than that, we enjoyed our stay and highly recommend this apt.