Madison was so helpful. I am definitely a question asker and she was very responsive, helpful and patient with all of my inquiries. The apartment was delightful - it worked out great for my daughter and I. We liked having a kitchen, and we slept great! Madison has prepared a helpful notebook with information and suggestions, which we definitely utilized. I appreciated the keyless lock system so I wasn't worried about keeping track of keys. She also worked with us to leave our luggage a little longer on our last day, as we had a later flight.