Excellent communication from Eric, the host. Very helpful. Special touches like a bottle of wine, chocolate, and granola bars left out for us. Very clean home, worked great for our family of 4 (2 small/medium kids). It can get hot/muggy but the bedrooms were air conditioned, which was great. Kitchen was simple with just the basics, but we didn't find ourselves doing much cooking at home (except breakfast) in NYC- and it would have worked fine do more if we wanted. Overall, an excellent experience. Much more comfortable than a hotel for a family with two kids.