The host was very welcoming! We arrived late and had an issue with the lock box (it was on our part) but she was there to help us with no problem. The place was perfect for our family of four. I read a few reviews about the neighborhood but I felt very comfortable and it was very quiet. The place was spotless. The bed was very comfortable and we had all of our towels put out for us upon arrival from a long road trip. We will defiantly stay again!