We stayed for 5 nights & were disappointed by the hosts attitude , blunt communication & treatment. We booked this for my 50 th birthday trip.
After making the bed ourselves we realised after the first day that the host had been in the room. We were pleased to see that daily bed making was part of the service, & after a few days the bed linen was changed. We saw the host in the lobby mid stay & he asked if all was ok & we said yes, he suggested we leave him a good review ! We advised him at that time that one of the chairs in the room had caused a sticky mess on my partners jeans & it needed attending to in case anyone else found themselves in a similar situation: on sitting on the chair pad which was covered entirely with duck tape it had left glue on the jeans which was not scraping off. The tape was old & dirty & fluffy with wear. We didn’t cause a fuss but noted that nothing was done about the chair. We put a plastic bag on the seat to be able to use it. No big deal we thought, & continued to enjoy our holiday.
On the 4th day we received a very “to the point” advice from the host via the air b&b app that we will be charged a fee for bed linen as they shouldn’t have to change bloody sheets! We were shocked as we were due to check out the next morning & nothing had been mentioned to us or discussed. My partner had a graze on his elbow which had caused some blood smudges where he had moved in the bed during the night as the plaster had come off, which we communicated back by message with our apology. The response was that policy is to change linen once in our stay, not twice, especially due to blooded sheets & so an extra fee was claimed. We had not requested the linen change & it had not been advised to us of any options or warnings or problems. Upon trying to discuss this with the host via messages despite him being in the building, he was unsympathetic & accused of us of being tit for tat when I reminded him of our easy going attitude with the chair! I advised him that I thought the fee was a little harsh & there are no house rules anywhere stipulating rules on linen changes of any sort, or what they deem as unacceptable.
It is laughable that upon leaving we received the auto msg we hope you enjoyed your stay & felt like one of the family !
So expect your sheets to be inspected & if they are changed without asking you will be charged without being offered the option! It is rather subjective what may be classed as deeming a sheet change when it comes to bodily soiling!
I dread to think what the consequences would be if my partner had a nose bleed or I was on my menstrual cycle & we had made an embarrassing mess.
We are clean, down to earth, respectful people who would be the first to compromise or own up to bad behaviour but this experience has been awful due to the principle & lack of fair communication. I wouldn’t recommend this place after our experience.