I dealt with Eric who was more than accommodating and helpful
I didn't realize when I booked that the Bronx was so far out but because it was just 3 blocks from the subway (2, 4, 5 lines) it really didn't matter
20 minutes direct to Time Square.
Kitchen was well stocked with almost any kind of gadget you could possibly want, even a Chinese bamboo steamer.
Lots of could water bottles and some sodas in the large refrigerator.
Also a large grocery within a few blocks and lots of delis close by, making it easy to plan meals.
Only drawback was the long trip to JFK but that was my fault and had I asked Eric for airport advice we could have been 20 minutes away from La Guardia, an easy subway ride connecting with the airport bus.