We checked in and noticed the place needed a little cleaning. Carupano bragged about his staff, that he was "full service," and we could contact him any time for anything and he knew the place needed a lot of work, but he truly wanted to make it excellent. There were a few bumps in a road: The place needed a little more cleaning, some pipes were jutting out of the walls, walls were scuffed up and dirty, loose electrical outlets barely hanging on, no toilet paper roll, no towel rack, no drawers, no functional closets with shelves or a bar, etc.... We immediately noticed there was no way to change the thermostat, and contacted him. Each room has its own AC which is controlled by a remote. Hours later, he appeared with only a single remote, no batteries. He left to get batteries, and appeared with that a little while later. He said he only had the single remote, and this was very irritating for changing the thermostat in the main part of the home and the second bedroom, as they are so close together they impact each other. We made the most of it, and regarding the cleaning, he insisted "his staff" would be there to clean. That never happened the entire duration of the stay.
We noticed we didn't have hot water that night, and again contacted Carupano who asked me insulting questions about whether or not I knew how to use a tap. I explained because the tub is a new install, it has the safety guard on, and he just needed a simple screwdriver to remove it. He rolled his eyes and said he didn't have the tools and would be back. He never came back, and my husband ended up removing the guard himself since Carupano had the water heater set so low the water wasn't even tepid. (He also refused changing the temperature when I offered this as a secondary solution.)
We have a special needs child and cat, so we really wanted to make this work. It is a huge burden to move as a travel nurse, so when a young lady started knocking at the door asking for one thing after another, again, we ignored it and gave her whatever she asked for. We discovered from this young woman (who was never introduced to us and never bothered introducing herself) we were the storage unit, so when someone else needed something for any of the apartments, it was stored there. Carupano removed the extra linens. The young lady took all the cleaning supplies. We were expected to be doormen for the constant stream of "staff" and hired workers. This place had been partied in a little and still had some remains (including alcohol in the freezer), and when Carupano told me no one had ever been in the apartment before, I was quite surprised.
He eventually messaged me "to have the place ready" for his staff one day at 11 AM. At 4 PM I messaged him and his response was, "She called out." When my husband asked when the place would be cleaned, Carupano said he didn't know. Carupano also issued something of a warning that he works full time, and he lives "kind of close, but not that close." In other words, stop bothering him. I asked about clean sheets and he said we had them, forgetting he had taken them all previously. When I reminded him, I received an intensely sour attitude and he said we needed to give him at least a two day warning for sheets. I'm a travel nurse and I've stayed in a LOT of AirBnBs. I have never heard of this. Weekly clean sheets are standard. We received a single set of sheets four days later and hostility for reminding him we needed sheets for both beds.
Started asking for cleaning supplies because we got sick and tired of waiting on "his staff." Specifically, for toilet bowl cleaner. It took him three weeks to bring toilet bowl cleaner after agreeing to it. He initially brought me a near empty container of Scrubbing Bubbles after two weeks. (What would I have even cleaned the tub with? The toilet brush???) BTW, the tub also never worked, and he refused to repair that as well. Tub does not latch at the bottom. He doesn't care. It's not HIS home.
He claims it's a fully stocked kitchen. It was not. He had no plates or bowls. No wash clothes. No cooking utensils. No cutting board. No oven mitts. All of this "had to be ordered" and we waited for days or just outright didn't get it. Not a chair with back support in the house. Bed frames are so cheap they slide all over the floor and the mattress slides off while you're sleeping. For side tables, he has these wire things that flip over almost instantly when you put anything on top of them that isn't in the exact center, but don't worry: He didn't fill the place up with a rug or plants or anything that dampens voice, so every single sound is echoed and amplified! This was especially delightful during the nonstop jackhammering he didn't tell us that would be present in the backyard.
When the internet stopped working, I messaged him, and this was urgent as I was renewing my TNCC and I paid a lot of money for this. Made no difference to him. He claimed he was on the phone with them and strung me along awhile until I finally told him to contact my husband who works in tech, but got oddly secretive when I pushed for this. When I doubled down and asked for a ticket number so I could talk myself while being there and fix it, THEN he decided to call my husband and just said to see about connecting to someone else's wifi. He never fixed the connection for the apartment.
I messaged him on the last