Check-in was horrible. Forced to download the app, which was effectively useless. They make you provide your ID for review and offer an option to take pictures using their app to upload it. Do not use the app camera option as they will deny all your attempts as blurry. Even after uploading versions of my ID that were literally used for other official purposes, they took two days to approve of it.
Then had to text with at least four different individuals regarding check-in and none of them solved the issue. Was told the person at the front desk would assist upon arrival despite the hotel being advertised as "contactless check-in." Upon arriving at the hotel, the guy at the desk was the slowest I've ever seen, rude, and generally useless. The elevator was also out and was just told to wait as he "had to deal with multiple situations at once." Literally have had more positive experiences in hostels in foreign countries where I didn't speak the same language as the staff and stayed in co-ed shared rooms with people who snored.