We had really high expectations from the photos and reviews. The photos are a bit deceiving with the bedroom arrangements. Emily was very communicative. Directions to get to Times Square was easy and cheaper than driving into NY which will cost you $15 each time.
We had a late flight coming into La Guardia. By the time we got to the place, it was 2am. There was only half a roll of toilet paper to share among 5 people so we had to go out and buy it along with water which the descriptions claim to provide as a courtesy. Apparently the stove wasn’t working so Emily scheduled a technician out in the morning without confirming that it was ok with us. I even sent a message asking to have them come by another day as we did not need the stove. We didn’t get to bed until 4am only to have a tech show up at 9am. Everyone was so exhausted that we did not initially hear the tech. The tech was banging on our door and windows and then proceeded to ask the neighbor to let him in. He was determined to get in even though no one opened the door initially. He came and didn’t even have her number to contact so I had to look up the number for him. It was a bad start to our stay and I did not anticipate having to wake up to help the owners fix their stove for them. It should’ve been confirmed with us before the tech was even scheduled.
Upstairs is also a rental and we had to ask them to move their car parked on the driveway as we needed to park in the garage. Don’t expect to have parking if you have a vehicle as it sounds like it will be some coordinating with the neighbor upstairs. Luckily they were awake when we got home and were nice enough to move their car for us.
There were ants in the bedroom and kitchen. It’s understandable as that happens from time to time but my cousins hate pests so it was a bit of an issue even with ants. There weren’t a lot but enough to be annoyed.
I also booked our stay and asked to extend it by another day which they approved but ended up charging me twice as much as the original rate. I had high expectations but ended up being really stressed out with our stay.
Emily is very commutative and if it wasn’t for the stove incident and no toilet paper, and extra charge, it would’ve been a better stay.