Benjamin was very easy to communicate with for check-in and check-out. This garden-level apartment is very nicely decorated with a gorgeous fireplace in the living room, convenient location for us (less than 10 minute walk to the C Train) and great coffee (Odd Fox) and restaurant (Peaches) in the neighborhood. The bathtub stopper wasn't working when we arrived and Benjamin quickly found a solution for us the next day. Indeed very warm inside in the cold winter, but easily solved if too hot by opening up a window.