Met the rental host when I got there and he gave me a phone number to call, he was very responsive in his replies. Some of the remotes to the tv’s in the bedrooms didn’t work even though we changed the batteries several times, and it was cold in the unit. Though, very spacious and well lit. Also there were covers and candles to keep warm! Very quiet area for when we returned from the city at night! Also, very clean upon arrival! Also stocked with towels and cutlery which is hard to come by in NYC Airbnbs! Amazing space for the purposes of a peaceful getaway, would recommend!