Stayed here over Christmas. Pros - apartment lovely and big, super warm and cosy (it was freezing outside!), comfortable beds, great kitchen/appliances/TV (Netflix etc) and an absolutely amazing location for discovering everything in NYC! Cons - needs a bit of TLC in places, maintenance/repairs and a deep clean in a few areas (adequately surface clean). Agree a folder with a few bits of info would also be useful for the coffee machine (it worked, but we had no idea what we did each time to make it start :-)), oven, TV's etc. Micky was ok on the communication, better via text than email. Overall we did have a great stay in NYC!