At the last moment, my plans changed and wasn't able to make the trip. However, my daughter stepped in a accompanied her brother on this trip. They found everything to be just as advertised. Sabia was easy to communicate with. One of them slept on the couch and couldn't find blankets. One phone call to numbers that were left for us rectified the situation. Everything was great. The only down side was they didn't know anything about bus routes in the area and ended up using taxi's more than planned. Other than that, it's a great place to stay in NYC.