Jacob was very helpful from start to finish. It was very easy to pick up the keys and the apartment was easy to find in a great street/block of East Village. The place was nice and clean and for new york was a good size for me and a friend to stay. Jacob was also very kind on check-out day to allow us to leave our bags there until later on in the evening for a late flight. The best part about the apartment was the location, lots of coffee shops, bars and restaurants on the doorstep! Would definitely stay here again when returning to NYC.