I requested a longer stay before ever checking in & host said I must book twice which means double the fees but I needed a wheelchair accessible place for my son. I felt like host took advantage of our need for disabled services but had few options. He knew our needs, never provided building access which AirBnB was able to confirm & we got 1st reservation refunded. Host refused to refund 2nd back-to-back reservation (5 nights) despite multiple requests from me & Airbnb. I feel compelled to let others know that the amenities listed are either completely fabricated or grossly inaccurate. He never responded in AirBnB communications I sent including our inability to get in the building. I had to call his cell repeatedly and it took him over an hour to respond. At that point we were inside the main entrance and his response was something along the lines of so what you’re in aren’t you. We told him the elevator was broken & he didn’t seem surprised. Residents weren’t surprised it was broken