Upon entering the “private apartments” that I booked I realized right away that they were not apartments, this is a hotel. I messaged the host like they asked to notify them what time I would be arriving so they could either leave the key up front or have me come to the office. I wasn’t going to arrive until after 6 and let them know so they could leave the key at the front desk. When I got there the key was not waiting for me. The front desk manager told me to go to the door around the corner and knock. I did so and no one answered then I saw a number on the door and called twice, no one answered. I went back to the front desk where the manager of the hotel was very rude with me, dismissing my issue and telling me it’s not his problem. At this point I have no where to go and no one to speak to. Someone noticed my confusion and told me to call the other number on the door (under the sticky note) I called this number and couldn’t understand the woman, she came down from wherever she was and also had a bad attitude as if I did something wrong. She finally finds my keys and at this point I am pretty upset that I’ve been rudely spoken to the whole time, had to wait an extra 20 minutes to even find my key and I haven’t even been introduced to the “host”. When l book a stay with Airbnb I am specifically trying to avoid the hotels. I want to stay in spaces that have specific details that are not hotel like. I do not understand why Airbnb lets people rent out hotel rooms when this is specifically marketed as an alternative to hotels. The listing for the room is misleading on purpose, they want you to think it is an apartment in the photos, the descriptions and reviews. Why are there several photos for the room that aren’t even the actual unit? In the listing there are about 4 different rooms pictured and the actual bathroom we ended up with wasn’t pictured at all. The bathroom is insanely small, much smaller than the ones in the pictures. The description on this listing actually says, “I hope to provide all my guests with a memorable experience during their stay in one of a typical New Yorker apartment you’d see in the movies!”. It also says in the about this space section after almost every bullet point, “just like a hotel!” when it is actually just a hotel. This is false advertisement, lying. I started to get a very bad feeling about this space as soon as I entered the building. There were a lot of people standing around, looking as if they wanted answers, all with luggage piled at their feet. After getting into the “apartment” it was confirmed this is just a hotel room. The room was freezing, the radiator was cold to the touch and they had a space heater available. This felt hazardous and wasn’t properly stated in the listing. We left to do the things in New York we came for and when we got back to the building around 11 we were confronted with an altercation in the lobby. While waiting for the elevator the front desk manager and one of the men from earlier in the day who seemed to be trying to solve problems with tenants were shouting at each other. The manager was extremely loud, cussing and complaining about people listing his hotel rooms with out permission. It seemed to me at the time that the “hosts” were renting out rooms without the approval of the building or hotel or whoever is in charge. He said things like, “I don’t want all your guests roaming around the building” and “you’ve pushed this too far” and “I’m going to call the cops on you if you keep bringing these people in” I think he actually threatened him if he kept continuing to, “lease out his hotel”. At this point I am extremely upset that this is the situation. This is exactly what I am trying to avoid by using Airbnb. I feel like I was tricked into renting this room and do not understand why Airbnb allows this. I would like to be compensated for the troubles I had to deal with and the lack of accurate information on the listing.