Esmé is very responsive and gives clear details about check in & out. She was very accommodating with our request for checking in & out. The flat is close to the subway line, easy to visit all the attractions in Manhattan. Note flat is at 2nd floor with no lift, so if you have heavy bags/mobility issues it can be tricky. The flat was very clean and neat, all the essentials were provided and the cleaning staff we interacted with, was very friendly and helpful giving loads of suggestions and indications.