The apartment has a great location if you're visiting New York City because it is close to Manhattan but you can still get away from all that craziness. The subway station is a few blocks away (like 10-15 mins walk) or you can ride an Uber to the station and then it's a 15-20 mins ride to Times Square.
The neighborhood is safe, we would come back after midnight and walk from the station to the apartment and it was all good.
We didn't meet Rosan but communication was always fluent, he would always answer our questions and give advice.
The only thing is that the floors weren't very clean, there was dust and dirt. But other than that, it was a great stay. I definitely recommend it and hope to be back soon!