My wallet was stolen with my hotel key in it. When I called multiple times to ask for my hotel card to be cut I only got a voice mail and didn’t get a call back until the next day when I had already taken care of it. When I did get the card cut I asked the from desk person if they had seen anyone go upstairs that didn’t seem like they should have, he told me “I wouldn’t know, I wasn’t watching.” So that was concerning. When I asked for a late check out I was told that would be fine and that I should call the front desk the next day to have that confirmed. When I went to the front desk the next day I was told it wasn’t possible even thought the day before I was told it was. Both of those things made me unhappy with the communication and safety of hotel to a degree. Besides that everything was very nice and it was clean and relatively quiet.