This was my first time using Airbnb and it was entirely positive. Terri was very quick to respond to all my queries prior to arriving in the US for the first time, and very helpful. My plane was delayed and I ended up arriving close to midnight, but Terri had stayed up to let me in and ensure everything was ok. She was very patient in explaining how things worked in the flat and answering all my questions. The room and facilities were clean and tidy. I would definitely consider going back to stay with Terri on my next trip to NY.