We did not meet Hans, but he responded quickly and succinctly to my messages and made sure that everything was ready for our stay. I expected things to go smoothly because of his verified status, and it certainly did. The place doesn't have any scenic views, but it's easy to find, located in a great neighborhood, and was just the spot for us to crash during our brief trip. Well worth it, and highly recommended if you don't need too much space and want something in Manhattan that won't break the bank.