We loved the spaciousness of the unit, washer/dryer, tv’s, bathrooms, extra blankets and pillows, quiet, great communication and two blocks distance to get the subway. To make it better for future customers is to leave the central air/heat running on auto so that when customers walk in it will be a comfortable temperature. Unfortunately, it was high 20’s when we arrived NYC at about 11:30 pm and to find out that the Airbnb heater was off and we couldn’t get it to turn on. The unit was very cold. We are familiar with how to use central air/heat control box back home so we couldn’t understand why it wasn’t working. It was past midnight when I contacted Jackie and she was kind to reply that she would send her assistant in the morning to check it. We decided to double up on our clothing to stay warm and hoping for a good nights rest. Thankfully it was fixed in the morning. As for the beds, they were very comfortable but I also recommend to use fabric mattress covers and not plastic. Overall we enjoyed our stay.