the millennium downtown is a great hotel and the staff are kind however the entire check in process was a nightmare and a real inconvenience. i was alerted my check in time would be around 11 am through airbnb i just happened to call when i was on my way to confirm to which they let me know check in would really be closer to 4 pm. i was advised to try checking in an hour after so i waited an hour and a half and. my room still wasn't ready. i booked for that weekend for pride and I needed to be ready early which was why i confirmed the 11 am check in. after i complained to the manager about the inconvenience, they got me a different room and let me check in an hour or so after. they informed me that next time just so i knew check in wouldn't be til around 4 but they should have communicated that way earlier or have notified me during the initial booking. the hotel itself was impeccable and the view is amazing so no complaints there