When I arrived, not only was the heat not on when I got there (in 20 degree weather), the window was cracked, the thermostat had to be reset and took 6 hours to heat the apartment. The beds were not made. There were no towels. Woke up with really itchy bites on my face and neck and left immediately. Host admitted he did not check the apartment after the cleaning service left to confirm it was ready.
Ultimately I did get a full refund (except the $115 Airbnb charge-because he didn’t report the problem until after my stay).