After a long day traveling then missing all connecting flights and getting stuck in JFK, Dean immediately responded to my late night last minute plea for help and even picked us up from the airport, had our room ready with a very comfortable bed. Everything was clean, safe, satisfactory and comfortable. Paula also kindly gave us a ride back to the airport in the morning when we needed. Both Paula and Dean are generous big hearted people, extremely helpful and fun and very hospitable. Highly recommend!