Linda was fantastic! My son and I booked just a few day before our arrival. Linda was very communicative and responsive. We thought that because the price was very reaonable, it may not be great. In reality, we thought the space was better than the photo led us to believe. Everything was super clean and teh space was well set-up. Linda was very communicative and very clear about expectations. I would have rated her a 5 star before the last day, but she deserves more than 5 stars based on her helpfulness and selflessness. My son got food poisoning the night before we were flying back to California. I did not know if we could travel due to his illness. He was feeling very bad. We had no place to stay if we could not fly home as scheduled. Linda let us check out late as I tried to get a doctor to see my son and offered to let us stay in her family's room if we really needed to. Her family was willining to stay elsewhere for the night. Thankfully, my son got enough treatment to allow him to make the flight home, but it was uncertain for much of the afternoon. Linda's was adamant about ensuring we would be taken care of if needed. I can't describe how helpful that was as I worked to figure out various bad options if we had to stay an extra day in dealing with doctors, flights, and rooms. Thank you Linda! You were incredibly helpful to me in my time of need.