The location was great and the apartment space was very fitting for us. She also had many useful resources mapped out in the apartment for neighborhood sites/restaurants. Overall, once we got settled, it worked very well as a base for us to explore NYC during our stay. The arrival and check in is what docks this review though. We arrived early for check in thanks to an overnight flight, and know that I contacted Shelley about getting in early. She said the room might not be ready, but that we could come drop our bags off early and go out until the room was open. I had mentioned an 8am arrival to the airport prior, but on the day of she didn't respond until 12pm. We had called her twice by then only to find out later that she's much more responsive to airbnb messages than phones, and because she had someone still in the room it wasn't until 3pm that we finally got keys. It was a rough start especially on a hot day, but the rest of the week went very well.