we arrived at the hotel at 10pm to check in (I was told check in is from 3pm until midnight) and I was informed that there would not be another clerk to check us in for another HOUR. we sat in the lobby (which was poorly cooled) for that time waiting in a que until the clerk finally arrived and checked us in. When we got to our room, the thermostat was not working and when the technician came by the window in our room popped off the frame. Thankfully we got a transfer to a working room. The actual place is alright and in a decent place, but the issues not only wasted time but really put a damper on the stay.