They were awesome when it came to communication. They always got right back to me within a decent time frame. It’s a cute little studio, if you’re on the taller side I will say the ceiling is a lil low. It was extremely hot when I stayed so it was nice to come back after a long day in the sun to sit in the ac and watch some movies. It’s a climb going up the stairs because they are on a hill, so it’s to be expected, personally I didn’t mind but for those who have disabilities that make stairs a struggle you may. Overall it was a nice stay.