Amy was nice and responsive, however, her friend that is supposed to help assist you when Amy is out of town is not. He did not message back when we were checking in and made the check in process a bit chaotic. Additionally, he came in the apartment with no warning thinking we were already supposed to be gone at 4am and woke us up and alarmed us. That along with the loud music from the downstairs bar made the overall experience less enjoyable than desired.