It was a great experience. We were 15 days on NYC. When we arrived to NYC I called Nicolle and she anwered me that she tried to stay at our arrival in the apartment but if she was not how we had to proceed. She was not there but her daugther was and 5 min later Nicollete arrived to the apartment and gave us some explanations to help us . She gave us some explantaions about the subway, about where we could buy, near restaurants and so on....whenever I sent her a message, she always answered me....Even more, in our departure day, she called a taxi on my behalf to the airport. Thaks a lot Nicollete.