Very easy to contact and getting into the rental was very easy. The location is very convenient. Many things to eat around the rental and public transportation is within easy reach. Be prepared to climb two flights of stairs when entering to get here. The communal area is fairly well kept with a little bit of clutter. The actual rental is clean and is exactly what is found in the pictures. It may seem cramped and small and there is exposed brick, but thats all to be expected from many locations in NY. We did hear some noises late at night and were informed that something would be put out to help remedy the situation...