First, Mark was terrific to work with. He could not greet us personally due to a sudden emergency, but he was in constant text message contact to make sure everything was working for us. (even sent a photo so we could find the key lockbox!) As a result, we had no problems at all. Second, the apartment was perfect for our needs. Two bathrooms is very nice; furniture was great quality; two TVs with all the usual channels; lots of closet space for us; and an abundant supply of toiletries, etc. Be aware, however, that the kitchen/living room area is very compact, and not really set up for multi-person dining. Everything you might want to cook a full meal is there, but space is at a premium. If you don't plan on more than a simple breakfast, this won't be a disadvantage. There are plenty of varied dining places within a few blocks.