When my cousin and I needed a last minute place, Michael was more than accommodating! When we had questions about the apartment space he answered in a timely manner and was even willing to let us see the apartment before we made the reservation. The loft style apartment was beautiful; filled with artwork and kept very clean. Between visiting family and seeing the sights my cousin and I were in and out often and Michael did not mind at all. It was very private on the top floor that included a laundry room with soap provided, and a beautiful bathroom with towels. If we are ever in need of a NYC place to stay again we hope michael's is available!