Lizeth was wonderful and super helpful with helping us locate the airbnb after a bit of confusion on where the entrance was. She was super responsive and immediately called me after reading my messages about our difficulties. The door itself was a little weary in terms of locking it and safety, but we definitely felt more comfortable after walking around the area and playing with the door for a bit. The place looks exactly like the pictures, including the plywood door in the kitchen photo, which is actually the door to enter. There are about 3 sets of very narrow stairs, definitely not easy to bring suitcases up. The controls for the shower were a bit difficult to figure out, but eventually after a few showers we figured out warm water. It's okay for a short stay in your average NYC apartment.