Everything that was advertised was true to the word at Carla’s gem in Hell’s Kitchen! My two teenagers and I had the best time visiting NYC and a huge part was because of the place we stayed. It was a safe, great location that felt like it was in the middle of everything - delicious restaurants, grocery shops and the subway. It was clean and communication was prompt and specific. If you want to get out of town head to NYC (clean and fairly empty still) and stay at Carla’s place.