Gosh this place - not sure where to start. Firstly Andrew was very nice messaging: he was extremely responsive - which I really appreciated - thank you! However I was sent the address extremely last minute whilst I was flying to New York from London: from JFK I put the address in the uber however the uber ended up taking me to another address which was a 10 minute drive from the actual place! So I was charged 90 dollars rather than the initial 60 dollars planned for the trip. Also the check in process was great & easy. I think what hit me was that there was a cockroach in the bathroom!!! That really put a downer on the entire visit. Hence three star. Sorry but clean bathroom is really key for me...