Overall, it's cheap rent in a really nice part of Manhattan. If you just need a crash pad, it's awesome. Well worth the money! Make sure to read the part about how the door's lock works. It's tricky if you've never used one. I didn't read it, and I called them, they were quick to answer, and unlocked the door for me remotely. I fault them for not teaching me on the phone how to work the lock because I later had to ask a cleaning lady - but to be fair, I should've read the instructions. My only legitimate complaints are the bed sheets had yellow stains and there was no hot water for my shower. The hot water is an ongoing issue, if you read the other comments, so they really need to fix that. But even here, I know full well how shoddy the NYC water infrastructure is - pipes that don't drain, etc.
I gave the 4 stars because they used a high pressure tactic to try to get me to give them a 5 star review. After I checked out, they wrote, "Because Airbnb considers anything less than a five star review overall to be poor, we Airbnb hosts live and die by 5-star reviews." That's a surefire way to lose that 5th star from me. Why? First, it's not true. They don't have a 5 star review on their profile, yet I booked with them and they're not dying. Second, we all know what a high pressure statement that is to make to an average person's psychology. They shouldn't be trying to tap into our empathy to override our ability to analyze facts. They should earn their 5 star reviews by creating a perfect experience. Literally, had they not wrote that in their message, I would have given them 5 stars.