The stay itself was fine - the rooms were as described and apartment was clean, it’s not totally sealed off from street noise which is to be expected in NYC. However the customer service was less than stellar.
We had requested an early check-in and was told there would be a $25 fee so we decided to arrive at the designated check-in time instead, only to find out that the apartment wasn’t even cleaned. We had to wait almost 2 more hours to enter. When I contacted Sonder guest services to ask if we could have a later checkout due to the inconvenience, my request was not granted. There was no other gesture of hospitality to make up for our check-in wait. Another disappointing detail was that there were no sheets for the pullout couch and one person in our party had to sleep on the couch (not pulled out) for a night.
TL;DR apartment is fine but don’t expect hospitality.