Arianna was very nice and helpful from the begining, and throughout our stay in New York, always available and willig to help.
The apartment is in an amazing location in the West Village with lots of restaurants, nice shops and cafes in the surroundings. Also very close a couple of subway stations.
The apartment is small but cozy. Very clean with a high quality, fully furnished kitchen, towels, bed linnens and high speed internet connection.
The sofa bed though was a bit uncomfortable and small for two people, ten days. There were also some problems with the door, like a hole from a previous lock and a loose door knob that ended in our hand a couple of times. We found some holes over the patio door and as it was quite hot, we got mosquitoes in during the night.