We had an excellent experience with this host. He was able to get us in at the last minute (since the host we had previously scheduled with went AOL). Grover got back to us fast and was very helpful in getting us set up, providing directions, and was overall very responsive. His apartment was lovely as well. Lot's of nice touches, clean, and well decorated. We were very pleased with it. At first, we were disappointed that our first apartment didn't work out which was in the Hell's Kitchen area near Time's Square, but we ended up being glad we were in Harlem. It was much quieter there and everyone was very friendly. Grover's apartment is only two blocks from the metro, so it was very convenient. We would highly recommend it.