Rachel was a great host! She answered our email queries promptly and when the bathroom door knob broke over the Christmas festive holidays, she got a repairman to fix it quickly. Her home is clean and spacious for the 3 of us. It is quiet and close to lots of amenities and subway lines, all within a 10min walk radius. Everything works and they are fairly new - the TV is good, microwave, kettle, stove etc. I would highly recommend this place!