Ashley and her co-host were both out of town when I was there, but their responses were so quick that I never felt like I was left hanging. The place was in a great location in Brooklyn, a quick walk away from the subway that could take me most places in New York, and the space itself was lovely, quirky, and bohemian. Their cat is also the sweetest, and check-in and out were a breeze! Overall, I'd highly recommend staying here, especially if you want to feel like a local. Thanks guys!