This stay was our 19th with Airbnb in Europe, Asia and North America. We stayed 13 nights in Roula and Matt apt. Roula was not here and Matt took over with great efficiency, making himself always available when needed. As far as we were concerned, knowing pretty well New York in general and Chelsea in particular, we didn’t have too many requests. But for guests coming to NYC for the first time, knowing that they can really count on their host whatever the question, is a real value.
The apt is perfectly located in the Southern part of Chelsea which means that it is at walkable distance to the Whitney museum, the Washington square park, the Joyce theater or the Highline, not speaking of the subway and shopping places which are very close. At the 10th floor of a building counting 20, the apt is much quieter compared to other places where we staid in Chelsea before the pandemic. Very comfortable, with a balcony for 2/3 people and an amazing view, a lot of storage place, a kitchen with all amenities which we appreciated very much as we have been cooking regularly.
Now here are two points of improvement we would like to suggest:
I have to say that when we arrived we were somewhat disappointed by the difference with the pictures of Airbnb website. On Airbnb website you see big windows in both main room and bedroom going almost from the ceiling to the ground. In fact, the windows are much smaller with big air conditioners facing them, and overall a different design. This was not for us such a big issue but I can imagine that some guests could really be upset arguing that the pictures are misleading. We can only advise Roula to update the Airbnb website with the right pictures.
A second improvement at least to our eyes is the coffee machine which is a Nespresso. Using these Nespresso capsules every morning and after lunch is quite expensive. Also you can only find them in two shops, which is not convenient at all, or buy them online. For a 2 weeks stay, and for coffee drinkers as we are, buying a regular coffee machine would have been less expensive than buying all those capsules! So, Roula/Matt, if you could invest in a coffee machine with filters, I think this would be much appreciated by your guests staying over for more than one week.
To wrap up, Roula/Matt’s apt is a very comfortable stay with a high level of service which we highly recommend. Hopefully, if the pandemic allows it, we will come back with pleasure