On arrival bed looked like someone had just got out of it and it was the squeakiest bed we have ever slept in. No bath towels, had to request them. Air con unit right at your face in bed which echoed every sound from the venue downstairs and people gathering outside and yelling until 5am - no sleep. Drawer underneath bed full of dirty wet towels and sheets. Had to get cleaner to come. 9 almost empty shampoo/conditioner bottles on floor in shower with no soap. Made our 5th trip to NY pretty disappointing to say the least.