Denise responded promptly when I contacted her. There was a snafu with the A/C in the bedrooms; the window units pictured in the listing weren't present when I arrived. Her handyman rectified that. After that, the stay was smooth sailing. The apt was clean, the kitchen well supplied with staples, cookware, etc. Netflix and Prime on the TV; the LR recliners are comfy. The included parking space was great. Though very close to LaGuardia, I never heard an airplane or street noise. Easy check-in and check-out. I'd stay at Denise's place again.