AMAZING...is not the word to describe the entire booking process, nor the say as well as checkout. The owners were very attentive and informative to our needs during our 2 night stay. This location is PERFECT to say the least. Public transportation is near in addition to various shops, restaurants, and TIMES SQUARE itself. Building is very secure and the "cleaning lady" is very very very nice and thorough with what she does. We had a late flight out but were able to leave our bags locked in the hallway-this factor made the end of the trip so worth it as I didn't want to haul luggage around all day. The noise(just a few horns and voices as people passed by)is easy to not hear and be able to enjoy a nice sleep. You do have to go to 3rd floor to iron, but I honestly felt like I was in my own home upstairs. Not lots of traffic in building either. Price was affordable and exceptionally lower than hotels in the area. We are looking forward to returning and will definitely be staying here again!!!!