Wonderful stay. But one of the most important things that should ALWAYS be priority is communication. Pharo failed miserably. He advises in his description to text two numbers simultaneously or even call and that they will respond immediately. After 4 attempts of sending texts plus messages on the app and a call. He failed to respond. I checked in just fine, the space was great: no issues at all. Privacy was good too. But ultimately it comes to serving your customers, by responding to any concerns or questions. The fact that he did not reach out even after days of attempts..it did not sit right with me to stay here and I wanted a refund but they his policy stated no refund. So I just moved in facing the unknown. Thankfully everything was just fine.