Horrible experience at the Sonder. The property is not too shabby but the staff couldn’t be more unhelpful. They made sure our stay was as uncomfortable as possible. Our ac wasn’t working when we got there so after 5 hours of complaining they moved us to the next door unit, which is the exact same unit type.
Then they kept locking us out of the new unit as they expected us to move back after they fixed the ac next day. They expected us to move back to the original unit after the technician had gone in there without making sure it had been cleaned up given the risk of exposure. The building didn’t appear fully occupied but they were adamant about moving us back and even threatened to get the security involved.
We were locked out of the new unit every time we left for several hours. We were traveling with little kids and had to move back and forth three times and finally into the original unit which was not cleaned. Despite Sonder advertising their contact free experience and heightened cleanliness standards.
The whole interaction was happening over the phone as they have no staff at the premises which made it even worse as their staff would be unresponsive for hours.