Pros: great location, great communication, great staff and very clean! We were able to drop our luggage off way before the check-in time which was so great! Cons: each room is very small and community bathrooms even smaller (very small and no ventilation). There is a NY hotel tax on top of the room charge & cleaning fees upon your arrival that brings up the price and you should be aware of this. Our room was on the third floor which in fact was the forth floor for us as the first floor starts above Seven Eleven. It was a bit taxing to go up and down the narrow staircase everyday for my partner with a bad knee. It was nice that this place offered breakfast, but it was very very basic and we quickly realized that we had to go out to breakfast on our own everyday. The great location means it is super convenient because the Penn station is close by and it is on the 8th Ave, and it also means the traffic is loud outside the window all the time even into the night (this place gives you ear plugs - good idea!). We stayed here for 4 nights and on the fourth night we wished there had been a TV in the room as we were so tired and wanted to relax in the room. The front desk staff, Yuri, was wonderful and made our stay comfortable and made up for all the flaws of the place, however. We never met Chris in person but the communication prior to our stay was always quick and we appreciated it.