If I had to summarize my experience with Aleph Living in one word, it would be this: unacceptable.
The following list are all of the horrendously true situations I’ve had to deal with as a four-month long guest living in one of the units (2L):
1. The shower curtain was molded upon arrival, and I had to pay to replace it myself (was reimbursed for this).
2. The entire team had poor communication with me. To be fair, they have improved a little, but still only reply when they want to.
3. I could not use my dishwasher because a previous guest failed to clean it out before I moved in, and it reeked of bacteria. It is evident they do not perform a thorough cleaning after each guest.
4. I had to spray for ants and silverfish using Raid spray $12 once a week to control ants.
5. I had ants in my bed sheets and crawling on my skin, in my room on the walls, and in the living room sofa. Believed to be coming in from the windows. I believe the source was an open can of food a previous guest left tucked behind in the cabinet which was never cleaned or removed. Live parasites were also attracted to this and were found on plates.
6. I asked to have a curtain installed in the living room since anyone could look in off the street, and this request took weeks to be fulfilled. Like, why wasn’t there a curtain in the first place? Did they not think of their guests while building the space?
7. If there is an empty room in your unit, they will bring people in for tours of the place at any time without letting you know beforehand.
8. Their touch-less front door system shuts down on occasion and I was locked out twice and our entire apartment was out of WiFi for four days. The lock box key code only worked once, so I had to wait for someone to let me inside the building. This was incredibly inconvenient. I also spoke with other tenants about them being locked out of their actual unit!
9. Heat sporadic in apartment. Some nights it’s freezing, others it randomly turns on, in most cases you have to ask. I was so cold, I resorted on the electric oven to heat the space before investing in a space heater.
The cleaning woman Stephanie is the only one who seems to care and always had her stuff together.
10. A new guest moved into the space, contracted COVID-19, and continued using the living room area without a mask for a period of time. The hosts said there is nothing they could do but deliver masks and disinfectants instead of asking him to leave. This was the final straw for me and when I chose to move out early.
What attracted me to this space in the first place was the flexibility with the stay (no lease), the location, the modern furnishing and appliances. The only saving grace and what I believe is keeping this company running are the washer/dryer combo in the unit and it’s location. However looking back on this experience, I absolutely would NOT do this again and do not recommend it, for your own health’s sake. Living here is simply not worth the health risk and inconsistency. Beware.