The concierge at Freehand was super helpful in getting my friends and I checked in early and storing our luggage after checkout. The bunk room itself is very small, but if you’re in NY, it’s unlikely you’re planning to stay inside all the time. They have a great rooftop bar with very nice bartenders and staff too! The room itself could be slightly cleaner and fresher feeling, but the whole vibe of the hotel was fantastic!