I stayed at this hotel 9 years ago, and it is exactly the same. Nothing has changed or been improved. However, the staff and location and even price you pay, you can’t beat. Personally, whilst some aspects of the hotel are great (the entrance, location, price for money etc) if you’re looking for luxury, this isn’t the hotel for you. If you want an in room massage or room service/turn down service, the hotel doesn’t provide it. But if you’re looking for just a room with the bare minimum and a relatively clean room in the centre of NYC, then stay here. Things weren’t broken in my room, but they’re on the cusp. If I ever come back to NYC, and just want a room, I’ll definitely be returning. The service and customer service from staff were exceptional.