Our stay here was a little disappointing. First, it wasn't noted in the listing that it's a third-floor walk-up. That's fine for us, but for someone with mobility issues, that should be noted in the listing. Second, the check-in instructions told us the keys would be in a specific spot, and they weren't there. Instead, she sent down someone who lived in the building to let us in and then show us around the entire apartment. The listing also said there would be fresh fruit upon arrival, and there was none (normally, this wouldn't bother me, but we had skipped out on buying snacks on our way there since we figured there would be fruit available, and with all of the other issues we had, it's just one more thing that made our stay less than ideal).
The apartment itself is okay - it's cleaned well, but VERY cluttered. It's in a great location - super close to the subway. There isn't space to set anything out (no dresser drawers, and very limited counter space), and outlets are limited (we struggled to find somewhere to plug in our phones). I was irritated that we couldn't use the ceiling fan in the bedroom. There was a very long pull chain for the light (it was a light/fan combination) but the chain for the fan was very short and you couldn't reach it without a ladder. There was also a VERY large crack and water stain in the ceiling above the shower, and the ceiling was starting to cave in. I was dripped on a few times from the water that was leaking above, and during our stay, several chunks of ceiling fell into the shower.
We tried to connect to wifi right away when we were settling into the apartment. It wasn't working for us (it would connect to the router, but the router was not connecting to the internet). We tried to troubleshoot it ourselves and then contacted Maritza, and she responded right away and said she would contact the cable company. When we returned to the apartment that evening, the internet still wasn't working. We also tried the cable TV, and every single channel (including the major networks) gave us the error message that it wasn't included in the package, and we would have to upgrade to use that channel. I sent another message to Maritza, explained to her the trouble with the TV, told her the internet wasn't working and that we had tried to troubleshoot it. I did not hear back from her again on this issue, and the wifi and TV problem wasn't ever fixed.
The last thing I had an issue with was the lack of check-out instructions. We weren't told what to do with the keys. We didn't want to leave her apartment unlocked, as she had left valuables in the apartment that were out in the open. We ended up hiding the keys and telling her where we left them, but in the future, check-out instructions would probably be better.