Vanessa was great! The place worked fine for us, getting back late at night was a lil sketchy, but never felt unsafe, partly because I was with my husband. This is a you get what you pay for kinda place, don't expect anything fancy with beautiful smells, because this is not the place. It's perfect for someone that literally just needs a place to sleep. It's really close to the subway, so that made it even better. I'll make one recommendation, if you are a light sleeper, bring ear plugs! The walls are pretty thin so you can hear them upstairs and also people can be pretty loud outside. Other than that, it was a decent place to stay and Vanessa was great and very accommodating!