Alexandra was very fast with communication! She offered us a beautiful, stylish, an clean home. She had several things to borrow in case we needed them (umbrellas, hair dryer, etc.). There was plenty of room in the fridge if you brought some snacks along. It was a great location within walking distance to some hot spots in Brooklyn and just a quick Uber trip to other parts that were a little further. She was flexible with the check-in process when it allowed with guests that had checked out earlier which we greatly appreciated arriving much earlier than the check-in time. However, when we had to cancel early for an unanticipated circumstance, it wasn't very clear or was not communicated clearly about the cancellation when we messaged right away about the situation. The refund that was stated in the emailed itinerary was not rewarded. For future guests - if you do need to cancel early during your stay, just speak about exactly what to do. We just wish she would have communicated that for us to get a partial refund back. We would definitely book again with her!