2hrs before check in, a Sonder rep called to say our apartment was no longer available. After much back and forth, we got another “2 bdrm” apartment, but it was more like a junior one bedroom. One of the rooms had a completely transparent glass door with no closet. After speaking with a Sonder rep they agreed to let us out of the reservation after a one night stay with a refund for the rest of the reservation. Three weeks later and I am still waiting for it. They have been unresponsive to me and the Airbnb rep working in my behalf. On top of it all, we found out in the morning when leaving that our main door didn’t lock at all. Good luck people.