RI was very communicative and accommodating -- excellent to work with. And by-and-large, the apartment was as-advertised. Two issues, though. First, maybe a fluke: for the first ~24 hours of our stay, there was no hot water. The entire building was without hot water, but it really put a damper on things (ice-cold showers), especially because it was during the cold snap over Christmas. Also, the bathroom lights were all non-functioning, and we had to position a table lamp from the living area in the bathroom which was cramped to begin with. Second, the apartment was very cluttered, and there were very few spaces to put things down (for example, there were multiple laptops left of desks and the coffee table, and all their toiletries took up most spaces in the bathroom). In fairness, three people live in this apartment, so we should have expected it to some degree. Just don't go expecting to be able to unpack. I need to stress that RI was very apologetic and accommodating.