Zoe was great with meeting me to check me in and give me keys. The location of the place is fantastic! Walking distance to so much in manhattan. I loved it! The bed is so comfortable and amazing. I didn't get cell phone reception in the bedroom, so had to use phone in the living room which was fine. The other 2 roommates were gone most of the time, but were very nice when they were there. Overall it is very quiet (no street noise). You do hear neighbors coming up and down the stairwell in the mornings and evenings.