Bertie stayed in close touch with us between the time we made the reservation right up through our arrival. She coordinated having someone let us in, which went very smoothly. The apartment is very spacious and beautiful, with lots of interesting art and a modern, light, and airy lay-out. Everything was as posted. We had a very enjoyable weekend. The neighborhood is really great- lots of shops, restaurants, etc. all close by. We could not have been happier with our choice.