Jen was an absolutely wonderful host. She met us at the front door as our taxi arrived and, from that point, was on hand whenever we needed her. Our group experienced a couple of incidents which, thankfully, turned out fine, and Jen helped us out in the early hours of the morning in a manner that was clearly willing and genuinly concerned for our wellbeing. If you are looking for a little oasis of calm in the craziness of NYC, with real people keeping an eye over you, this is the one. The apartment itself is a home from home: comfy and spotless. Thanks again Jen!