The apartment is very nice and quite spacious; it's near several amenities, including the subway. The neighbourhood is pleasant and relatively quiet with some great restaurants just steps away.
Sarah was very easy to communicate with; she responded promptly to all our messages.
Guests have no control over the building heat, so it isn't possible to adjust the temperature up or down. Out of our 7-night stay in late April, it was on 3 nights when it definitely didn't need to be. Sarah did offer a fan to compensate; we just opened windows and slept on the bed covers to try to keep cool.
Checking in and out via the lockbox was a breeze, but there is only 1 key and fob for the apartment; we would have preferred at least two sets as we weren't always returning and leaving together. We did manage to make it work using the lockbox but that was only possible because the suite is so near the building's front door. Overall, it seemed like an unnecessary inconvenience that could be easily addressed.