First night we were yhere the heating was not working. In fairness he sent someone after midnight to try and fix. Next day there was no hot water fot showers. Reported this but i believe we were not taken seriously.
Next day still no hot water for showers. Getting smelly at this stage...
Eventually he did get fixed, he had to source parts etc. and we had shower on third day.
While he did try hard, i think if he had taken us more serioulsy earlier it would have been fixed earlier.
I would also have expected to have been offered a discount since not having hot water to clean yourself is quite serious.
In fairness he did allow us to store suitcases in the premises after checkout. Such a shame this happened as the house was clean, right beside the subway im a nice part of town.