This was a last minute booking because our other air bnb canceled last minute but this was available at a pretty cheap value for just booking a day before we got there , so I’m grateful for that. This was truly a hole in the wall type of experience. Not super clean , stained sheets , half roll of toilet tissue stains on the floor, terrible customer service , not everyone the first young lady who checked us in was very polite and patient. However the over night or late shift person was terrible : story below
Consistent customer service , our checkin was okay, but after that hardly anyone was actually at the desk. When we needed a remote we called the hotel
Because we were at the front and no one was there. The lady answered and said she was making coffee and she’d be up in a little while . Then some corky guy showed up and jumped behind the desk and called the front desk lady and said hey I’ll take care of them and we are waiting for you at the bar ( a bar not associated with the hotel. He then followed us to our room and said I’ll help with the remote. We weren’t even sure if he worked there. He grabbed a remote and from the desk and then followed us to the to the room ( honestly speaking it wasn’t a good idea ti even let him know up. But we were tired from a really long day and we weren’t thinking. The guy come into the room and fiddles with the remote which clearly was not working but he insisted on trying but complained and said he didn’t have fucking time for this , yes he cursed and everything. Neither remote we had in the room would work ( we had two , but both were dead) the remote he grabbed from the desk worked on our tv, but he said he couldn’t leave it because it was for the lobby tv and that he would get fired if he left it. Instead of trying to find a suitable solution , he said i can choose a channel for you and just leave it there , so hurry up and choose cause i don’t have time. It was almost unreal how casual he was with us. It was truly the worst customer service and encounter I’ve ever had , in terms of hotels. He was not mean per-se , he was just unprofessional and quite frankly aloof at how to handle these types of guest needs. He said his manager was sleep and he was the only one working right now and for us to give home a break. I asked could he at least try and get us some batteries to see if that would work. He said he’d try but he wasn’t mKing any promises. He left and returned 30 minutes later with batteries. They worked and he seemed very pleased with himself not even acknowledging all the profanity he used and the crappy service he provided.
This is a “ I’m only gonna sleep here type of hotel and if i do , I’m bringing my own covers , towels ( because we read the towels weren’t clean in an earlier review , and it was true) this is. Truly a last resort hotel.
They advertise free breakfast but we didn’t even bother because if the beds weren’t clean then i was definitely not trusting the kitchen! We always slept with cloths on , even though we brought Lysol spray , our own sheets and pillow covers.
The hot water in the shower will burn your flesh. That’s not a bad thing for some but it took me a while to find the right water pressure and temperature because of the type show and bath combo.
I don’t recommend this place unless you literally have no where else to go and your only gonna be in your room just the bare necessities.
Again warning bring all your own items! Sheets pillow cases, Lysol spray and all. Of the room is tiny. Can walk the room in three wide steps, I’m 5’8. It’s tight and cramped and not the place you bring someone you met, back to.
Overall rating 3/10 and that’s only because of the first young lady who checked us in.