Although I didn't meet Helen in person since I made the arrangements for friends who were visiting from overseas, she made a very good impression on me through all of our many dealings. She was flexible when it came to accommodating their needs before they arrived, and responsive to all emails. I did visit the apartment, which was very clean, organized, and well equipped. It is on a lovely quiet street in Brooklyn, and close enough to the train and area with shops and cafes. Perfect for people who need to stay somewhere with easy street access as it's on the ground floor.