Nicky booked me for 4 nights on super short notice. And for the whole stay she was really easy to get in contact with for anything. Check-in is easy, in the instructions she give are very clear. I other than the winter being harsh around NYE the room was very comfortable and pleasing. Only downfall of this apartment is there's not enough heat to provide comfort in less than 20 & maybe 30 degree weather in my opinion. BUT I did suggest supplying the room with another (optional) space heater. -January, 2018