Check in was really easy and the apartment was clean.
That first evening we noticed that all the smoke detectors had either had their batteries removed or were missing entirely, and the light fixture in the main bedroom was missing as well. There was just as uneven hole in the ceiling with a bare lightbulb and other stuff dangling underneath. When I complained about it the next morning John did immediately arrange to have a handyman come that same evening and replace all the smoke detectors and install a new light fixture.
The apartment was very hot and the thermostat was in the stairwell outside the apartment. We lowered the heat several times during our stay from 76 to 70, but when I did it yet again the last evening we were there, a man was walking down the stairs from above and yelled at me loudly not to lower it, because he was sick and needed the warmth. Not wanting to make his situation worse, I asked if we could set it a little lower than 76 and he let me set it at 74. We had no idea that the thermostat was for the whole building!
As others have mentioned, the elevated subway is quite loud if you're not used to it, especially in the main bedroom, but the beds were comfortable.
All in all, the place did not quite live up to the expectations and pictures, but John replied immediately to our communications.