I have mixed reviews about my stay at Maria's Airbnb. On my day of my check in, while I had heard from Maria earlier in the day, she was unable for contact leading up to and until the time of my check-in. Fortunately, a few minutes after my arrival, I was contacted by Maria's son, Andre who assisted in finding the Airbnb. I learned after Maria was away on travel but I would have appreciated to have been better informed on check-in procedures. For example, whether the door would be locked or unlocked and where the keys would be present for check-in. This is now my second experience where there was poor communication prior to check-in.
Since the time of my check-in till the next day afternoon, there was a loud, constant, disruptive and annoying noise coming from the fridge. I coordinated with Andre to have workmen come, remove the existing fridge and replace with another one.
On two occasions, I had issues with the locks in the home. The first time was shortly after arrival when the I had locked the outside door from the inside and it couldn't be opened. Paul, Andre's father, came shortly after to assist. The second time was after Paul visited to fix the shower rod, as it fell and couldn't be put back up. He locked both locks and I was having issues with opening one of the locks. After several attempts, I was able to enter the home. The locks are tricky and can be difficult to open.
I killed one cockroach, one bug and saw another dead cockroach in the fridge. I informed Maria that if the problem persists, she may want to call pest control. This issue wasn't addressed or resolved.
There was loud music and noise from the upstairs residents.
Since the second last day of my stay, the power went out for certain outlets. I informed Andre via text and called Paul but my text and calls weren't returned.
I can say communication was good for the most part but not a 100% of the time.
My personal opinion is this basement apartment is overpriced. For the mostly negative experience I had, I wouldn't want to pay $92/night.
Thank you.