I used the single room for 4 nights in October. It was a great experience right from the get-go. I arrived much earlier than the check-in time and Pamela let me use the room anyway. She also gave a quick tour and "orientation" of the place, house rules, and a quick overview of the NY subway system, which was really useful for someone new to the city like me. The place is just round the corner from a subway station making it really accessible.
Other things people can expect are good WiFi, clean ameneties, access to a kitchen with coffee and other things, private room with keys, and at least in mycase, a rack and hangers to put away my clothes. Overall, it was a fun experience, and would definitely consider coming back if I am in the city again.