At 1st it was difficult getting in and didn’t get much info on the visiting city but that was supposed to be handled by Nancys assistant so I understand, Nancy was very helpful once she realized she had to step in, she continued to check on us during our stay, provided us with activities and locations throughout the city, and even compensated for the trouble we had in the beginning. It was a nice place to stay, a little of a walk to the train but just get a 7 day metro card and you can take the bus to the train, nice size place considering there were 4 of us, and convenient location close to some good restaurants and deli groceries. I would come here again.