My stay was plagued with plumbing issues (pretty sure they're solved now), but Mike was extremely nice and understanding and very quick to help. Personally for me, I did not think the place looked as nearly nice as the photos. However, the location was in fact superb, extremely close to grand central and very convenient. I can't help but have these plumbing issues tint my experience here but Mike did respond very promptly to each issue and the plumbers worked very hard to solve them. Overall a very nice host, still a decent place to live, and I believe there is no more issue with the plumbing.