Lola was AMAZING! First of all, she was willing to adjust her time and wait up for me due to a late arrival. Upon arriving she let me in right away and made me a cup of tea, we chatted for a bit and then she showed me to my room so I could settle in. She also showed me where the washroom was and showed me how to use everything! She had a set of keys for me so that I could come and go from the apartment as I pleased. She's in a spectacular location and I had no problem navigating due to her assistance and recommendations! Lola also happened to have a spare new toothbrush and toothpaste when I realized I had forgotten it...a true lifesaver! HIGHLY recommend for that true New York experience!