This is my first Airbnb experience and it was the worst. We asked if we could check in early, she declined for the cleaning crew purposes. But when we finally checked in we found crumbs on the counter and floor. We informed the host that the A.C. Unit was not working and there was a leak coming from the A.C. unit. She recommended using the plug in fan in the room. But that ended up breaking too. The fan was extremely fragile, and only lasted for 30 minutes. I could not do my make up or sleep cause I kept sweating. The communication was terrible.
I have 7 years of customer service experience and I would never treat guest in this type of manner.