Renee was very nice and held the door open for us upon arrival. There was a bit of a misunderstanding with the amount of guests I would be bringing but she was still very accommodating. There was a list rules on the front door and an overview of the neighborhood so that we could easily find our way around. The apartment has 2 flights of stairs and renne stays on the lower level. The heat is controlled by the host as there is no thermostat inside the unti but renee changed the temperature whenever we asked. All in all we enjoyed our stay and Renee's hospitality