The location was exactly what we needed - it felt safe and was really close to the metro, which made getting around easy.
The apartment was spacious and looked like the photos. The bathroom was great - we both appreciated the hot shower.
The pull out couch is broken and clearly has been for some time. Inconvenient since we picked this place for this and had to pile into one bed instead.
Automated messages were sent with check in/check out times of 2pm and 11am, so it seems like everyone gets those times instead.
It was clean, although every drinking glass/mug we pulled out clearly wasn’t.
We were given a half roll of toilet paper for several days, and with no tissues in the unit, it was pulling double duty. I saw lots of reviews about Mellisa’s fast communication, but when it mattered most (us saying we needed more TP) she didn’t reply at all. Still hasn’t. We literally had to change plans because of not having a bathroom. A frustrating end to the trip for sure.