Chris was very easy to communicate with via texting and quick to respond to any issues we had. His housekeeper met us at the door upon our arrival and there is a neighbor on the premises who is very friendly, whom Chris may direct you to for assistance/key drop off. The boiler shut down causing hot water/heat loss but it was quickly rectified. This room is within walking distance of several bistros, classic Harlem attractions, jazz clubs, metro access. It is adequate, nothing fancy, could have been cleaner.