I have not booked an AirBnB for so long, as I prefer to stay in hotels. This stay was a vivid reminder as to why I will more than likely never book another AirBnB ever again. Mind you, I have had amazing experiences in the past, but when you have a bad one, it’s REALLY A BAD ONE!
Simply put, there are too many variables that can go wrong, and no one likes surprises. Especially on vacations. With a standard hotel, you know what to expect, and can hold them accountable to a certain extent. But let’s get to the stay …
Okay so let’s start with the check in, the door to the AirBnB doesn’t function properly. In order to open the door, you have to push the knob in a certain way, push it to the left, and push really hard to open the door. It’s very specific, and if you don’t know how to open the door, you’ll be stuck. Having to call the property manager who lives on the same floor, which is very annoying.
I would make a quick run to the store to grab some water, come back, & can’t open the door. I would have to call the property manager almost every single time to open the door. ANNOYING!
Next, the products that are provided by the host are minimal. There was one towel, one bar of soap, no wash cloths. I called the host to ask about the wash cloths, and it’s all about how it was communicated. He stated “ Do you know how many wash cloths I would have to order if I had to buy some for every guest?” well then don’t charge guests premium prices with basic services and amenities. Simple.
Last, but certainly not least. The host called me numerous times badgering me at 9:55AM. I finally picked up, the first thing he asked was did you check out yet? I stated no I haven’t, he proceeded to tell me check out was at 10:00AM.
I told the host okay, I’m already packed give me about 30 minutes I will be out by 10:30AM. He then began pressuring me, and telling he had guests from Australia who were checking in that needed to leave their bags in the unit.
At first, I thought it was just a tactic the host was using to expedite the check out. As I’m checking out and walking out of the unit, I was unpleasantly surprised. There were 4 people just standing outside of the unit with their luggage on their phones. It was a very unsettling feeling seeing people just standing at the door as you’re checking out.
That made me so uncomfortable, and was arguably the most unprofessional AirBnB experience I’ve been apart of.
How do you allow your new guests to come into the AirBnB, before you cleaned it from your old guests? That’s just disgusting, it’s sloppy, it’s not a very coordinated situated, and it’s just a MESS!
I’ve never been in a situation in an AirBnB where I saw the new guest. That’s awkward, and not respecting the privacy of either party.
P.S if you’re going to have a strict checkout time at 10:00AM, which is below the standard ( I have never been apart of a checkout that early. Earliest I’ve seen is 11:00AM). Then you have to be strict on the check in times as well. You can’t over accommodate one side, then be strict on the other side. Just can’t work that way.
To be fair, the place was clean & was cute for a New York City apartment.
Based on my experience, the host is more concerned with profit, than providing high quality of service.
But then again, what do you expect, it’s New York City.
I hope they fix the door, provide more products, and just provide better overall service. Coordinate better with check ins, and check outs.
- Love