The only complain my friends and I had was the water taking forever to get hot, and the remotes not working the first night until we got batteries for them. Also i left an airpod by mistake and I asked the person I was dealing with if they could send it to me and id pay for it to get sent back it was my fault but what are you going to do with 1 AirPod? Anywho didn’t get a response since I last asked which is cool but atleast could have said no so I wouldn’t have waited to buy a brand new set.