Our experience was a nightmare. 1) we were unable to get into the Airbnb upon arrival and the host had poor communication 2) the host failed to clean the unit prior to our check-in, and 3) it did not provide basic necessities for a stay at an Airbnb.

Upon our arrival, we were locked out for 3 hours. The key to get into the apartment building worked, but the key provided for the unit did not. We reached out to the host twice and the calls were ignored. She did not get back to us until 20 minutes later. We used a video chat with her on WhatsApp, she asked us to wiggle the key around and maneuver the door. It did not work. We were then told to wait 15 minutes more for the Super to arrive. When he came 20 minutes later, all he did was confirm that it was not the right key. Both the Super and the host believed that their cleaning staff made a copy of the key, and kept the original. It was frustrating that the host did not believe us when we said that the key was malfunctioned and did not take action for a solution right away. A locksmith was finally called, he arrived half an hour later. He had to drill a new key hole and provide us with new keys. This was another inconvenient 30 minutes.

When we finally had access to the Airbnb (late at night), the unit was filthy. The floors are dusty with dried crust on the walls, questionable stains on multiple corners of the unit and the upstairs bathroom garbage was full. Both showers had used soap bars, one with hair, and the other on the floor.

They did not provide proper necessities, such as dish soap, hand soap in both bathrooms, paper towels, and toilet paper. The only provided “toilet paper” for the unit was to-go restaurant napkins.

The unit was cold. The only way to stay warm is to be directly next to the two provided space heaters. The blankets for the bed were thin, which made a night's sleep uncomfortable.

We relied on the host’s guarantees in its listing when we booked a one-month stay, and we were left completely disappointed and stressed at having to find a different long-term stay.
After gathering our photos and writing our statement to request a refund, Alia got back in touch the next morning and at 10am and told us we had to be out by 12pm. We told her we needed a few more hours to be able to find a new stay and a vehicle to move our belongings, and asked for a 4pm check out. She told us she would not give us our refund if we were not out by 12pm and told us to not leave a review. Eventually, Airbnb and Alia agreed we could have our 4pm check out.
It was incredibly frustrating that the host kept telling us that this was out of her reach and we were treated as if we were creating an inconvenience for her.