Thomas was very quick to respond to all inquiries and did try to accommodate our stay by moving our checkout to the next night when our flights were cancelled due to the severe winter storm. Unfortunately, we weren’t able to Get to NY because of the storm. Thomas was unwilling to discuss a refund of any amount due to his strict no refund policy. I was even willing to move my booking to any other date in February or March. Nonetheless, I was able to secure a refund directly through Airbnb due to the extenuating circumstances policy. I realize the storm wasn’t his fault but it certainly wasn’t our fault that we couldn’t get there. There were no flights going in or out of the city. I hope he is more willing to work with people in the future when circumstances are beyond a person’s control.