Mostly, we found this place adequate for our needs. One note: although there is a double bed in the upstairs loft, our experience suggests that two adults couldn’t be comfortable up there. The bed is under a very very slanted roof, with very low clearance (not possible for an adult to stand upright). We also experienced noise issue with the water in the heating elements around the perimeter of the rooms which was periodically sending gurgling sounds throughout the house. If you are a regular-light sleeper, you are likely to awaken each time. I have shared this feedback with the landlord and she indicated she would look into it.
We didn’t have the need to communicate with Cheryl often, but I imagine she is very responsive as she responded to my single inquiry very promptly.