Gannell was very friendly and kind. She greeted us at check in and was responsive to our messages.
The Airbnb was cute and had a fully functioning kitchen with a full size fridge and oven, which was perfect for us. Unfortunately, our stay at this lovely house ended early due to my guest waking up to bed bug bites on her fingers, knees, arms, and face that were itchy and swollen. Gannell was very supportive in addressing this concern and assisted us in a partial refund and driving us to the pharmacy to get some medicine for the bites.
This Airbnb was literally perfect for us and Gannell’s hospitality, kindness, and humanity made the bad ending go as smooth as possible.