The apartment is in a fantastic area (I used to live a few blocks away) and is a nice large space for families or groups. Shpresa was a lovely host and when we had an issue with the televisions helped us out right away. She checked in with us at checkin and checkout to make sure we had everything we needed or needed any help. The apartment looked exactly like the photos, except for the outdoor area which unfortunately we ended up not using anyway due to the constant loud humming noise coming from air conditioners and generators from surrounding apartments. The apartment is on the ground floor so at times it felt like we were underground with little to no natural light - which can get depressing at times but won't be an issue to most people - you're in New York City and will probably be out exploring anyway. We had an issue with the apartment's cleanliness - hair, dust, trash, etc....there was even broken glass under the living room couches. It was nice to have a washer and dryer in the unit so we could fly home without a suitcase full of dirty clothes.