Laura and her family were not in town, but she was in close contact, checked to be sure everything was OK. When checking in the doorman was strict about requiring Laura's exact name, so in order to be discrete definitely have the contact info handy.

The apartment was as described. It was clean and everything functioning. The apartment is great for small children. Battery Park City if the best spot in Manhattan for children to have dedicated space to play. Laura's apartment has loads of toys, and is 100% child proofed.
The apartment is quiet, in the top floor, with laundry/washer/dryer on the floor. The washer/dryer accepts credit cards so no need to get quarters.

I would recommend this apartment, especially for anyone traveling with young kids.