I’m a native New Yorker and the location for this Airbnb is everything! It’s 30 or less away from every place I needed to go, Brooklyn, the City, and Long Island. But during my week stay I had to sleep on a broken bed in the master bedroom. The springs in the mattress was horrible. It’s had sunken spots thought. The box spring sound as if all the wooden planks were broke. It made a horrible sound just to sit on it, let alone to turn over while trying to sleep. I contacted Lisa and was told that a new bed was being delivered and set up. (She knew the bed was broke and rented it anyway) The bed was delivered but never set up. So I slept on a broken beef for an entire week. Now my back is in pain. On the day of checkout I was sent a check out time reminder and I replied with “Good Morning..I should be out no later than 11…But I do have a question, since the bed was never set up and I had to sleep on a broken bed for a week are you will willing to issue some sort of refund for the inconvenience?” I haven’t heard from Lisa since. I would not have never rented out my home if I knew the bed was broke. That was a huge inconvenience, that can cause serious back injuries.