We did not meet Heather in person but her friend who welcomed us to the apartment was lovely and extremely helpful! Heather made sure that we were comfortable via whatsapp so we had excellent communication throughout. The apartment was very quiet, cozy and exactly as described! What was particularly great is the garden and the large window that you can keep open throughout the night for fresh air which is not the case for many other places where we have stayed in in NYC in the past. The bed is very comfortable and the apartment had all the little things such as a coffee maker, an iron and hair dryer. The location is excellent and we would definitely recommend the apartment to anyone visiting NYC for business or pleasure.