Ian was very welcoming and available. He let us drop our bags off before check in and do late check out. He was available by text when we had trouble with a lock in the door. The location was good, it's far uptown but public transit is close by. The apartment itself was super comfortable, especially great for kids! A little hot in the bedrooms but other than that a fantastic place to stay with my husband, in laws, and 1 year old. Great value! Very clean as well.