The 2 reasons for not leaving an entirely negative review is location (which is prime and ideal) and the fact that it provides daily cleaning services (which is great). However, I experienced the following, which I was not happy with: (1) the heating was not adjustable via the application as advertised, as a result of which the temperate at night (in NYC in December!) was not satisfactory; (2) on 2 of the mornings there was no hot water (neither via the bathroom sink or the bathroom shower) and having to have a cold shower in December temperatures was infuriating; (3) despite my attempts to contact the virtual front desk to report on the hot water issues, I received no response; and (4) I was contacted by the host to enquire whether I would like late check-out for a fee and I responded that I am interested and would like to know the fee and late check-out time in order to decide on this; again I received no response. Going forward, I would opt to book directly with a hotel.