My friend and I were supposed to stay at this place for Christmas. The massive winter storm the US has faced made our trip impossible, as both our flights got cancelled. Since we didn't even get to the place, and since the circumstances fell in the "exceptionnal" category, we asked for a refund. The host purposelly ignored both my and the AirBnb Support Team messages. She didn't answer either when I need additional details for the ESTA form we had to fill. No refunds will be given, even though AirBnb agreed we should get one.
Don't book this place, unless you're 100% sure you will make it there and won't need the help of this dear Manuela.