when i first checked in i was given a room with a bunk bed on the 15th floor. i paid and asked for a king size room, they moved my room to the 13th and it was good that night til the morning. the air conditioner was broken and i woke up hot. they didn’t move my room til 1 in the afternoon and then was given a queen size room on the 20th. i didn’t mind that but it wasn’t what i paid for. i had trouble trying to get to the roof top lounge even though i had reservations because it was over capacity ... at 10pm ... also there wasn’t ever anyone to bring me towels. anyways it’d always about the mindset and company you gave. bedsides those difficulties i had a beautiful peaceful visit