All-in-all, the William is a great place to stay in NYC and it's pretty cost-effective for what it is. While it is a hotel, you don't get amenities like room service, daily cleanings, bathrobes & shower caps, etc. But it does beat sharing an apartment with a stranger and the digs are super new and nice, and you can't beat the location (very close to Bryant Park and Grand Central). While there isn't someone at the front desk 24 hours of the day, there IS always someone in the lobby as the hotel shares its ground floor with a fancy cocktail lounge.