Unfortunately I did not have the best stay here. I booked Carlos' apartment for a Monday - Friday trip. When I arrived on Monday, I was greeted by a nice lady who let me in the apartment. Shortly after I received a message from the host, Carlos, that said I had a balance due for my pets. I replied "OK" at first. I have two pomeranians and had booked the listing because it had said pets allowed. Carlos threatened to end our reservation and lock us out of the apartment if we didn't pay. Asked airbnb for help and they advised not to pay. After multiple threats via text form host, we left the apt Tuesday. Airbnb paid the fee on our behalf and the host let us back in but did not offer any apology. We did not have access to the apartment until 7pm. In addition, he said my bf had been rude and demanded a photocopy of his ID so he can send it to the NYPD if any more issues arise. When I refused and said it's just my mom who might stay, he made it a point to say he had me in record saying there will be no other guests.
Wednessday I could not enter the apartment after leaving for a few hours. They key worked but the door was still locked. Carlos asked me to meet his colleague on the corner instead of in front of the apt. Shortly after we see the lady walk out of the building and then help us use the key which magically worked when she was there. We think she was in the apartment the whole time or had entered while we were out and locked the lock we didn't have access to on accident. Then tried to cover it up like we accidentally locked ourselves out. Why else would he want us to meet on the corner?
I did not feel safe with my dogs in the apartment after this and did not go to a concert we had tickets to on Wednesday night because I didn't want to leave my dogs alone. I wish I could go into more depth about how rude and unpleasant Carlos was but these reviews are limited to 500 words. It's sad because he probably thinks he is the best host. This reservation has made me question using a site like airbnb when you could pay more for a hotel and not have your trip ruined like ours was. Stay away!!!!!