I unfortunately would not recommend this listing. I gave it 2 stars instead of 1 because the host does seem kind however we had several issues with our stay. Host was informed that we would arrive at 3pm and she stated she would provide the code for the lockbox which contained the keys. We sat out front for 15 minutes before this was provided. Upon entering, all appeared well but we did notice 2 of the rails on the stair case leading from the 2nd floor to the 3rd to be broken. We didn’t complain just made mental note to watch our children on the stairs. I then went to take a shower and found that there was hair in the bathtub and later while sweeping the kitchen found a great deal of dirt and dust. The table in the kitchen was broken and the chairs surrounding it were dirty and stained. The dining set and sofa did not match the photos listed nor did the bedding in the rooms. There were holes in majority of the walls and the water pressure in the shower is also extremely low. My family needed a place to stay for the weekend while our heat and hot water were off so we decided we’d stick it out for the 3 days we were going to be there. On the first night we had guests which were not on the rules, Myrtle and I discussed that they will be leaving and one of my guests is an NYPD officer so he will ensure that the rules are followed to which she replied with a long message about her being from Chicago and a few other irrelevant facts about her. She then called super early the following morning threatening to cancel our reservation. We spent most of the second day out of the apartment however when we got back we had no heat in the apartment at all. I attempted to call Myrtle 6 times and sent messages via text and the Airbnb app all to no avail. My children and I were all forced to sleep fully clothed with coats on and we all woke up with coughs and sniffles the following morning (we’re all presently sick after this night) Myrtle texted that morning stating that her phone was off all night and the heat was supposed to turn on automatically. This was very odd and unsettling to me as she was available to complain about guests but not when we had a real issue in the apartment, it seemed almost intentional. She then began complaining about guests again although this “guest” was only at the apartment for less than 5 minutes because she came to pick my family up and we left immediately after. She stated she saw there were 5 children staying in the apartment which I informed her was outright not true and to review the video again as she was mistaken. At this point it felt very intrusive and we felt we were being harassed. Again, Myrtle did seem to be kind and I initially was not going to leave a review at all, I’m not a confrontational person so I wanted to avoid any conflict with her. I called customer support and made a report and they advised I leave a review. All in all, the stay was definitely not worth the cost per night.