I stayed at Arlo Soho in a Courtyard facing room for a week and was a little nervous after reading some reviews but I was so pleasantly surprised. I don't know what kind of Karen's stayed there but my experience was flawless start to finish. Check in/out was seamless, the room was beautiful and perfect sized for me. The view of the courtyard at night is adorable and there's a trader joes right around the corner. The little fridge was perfect for me to keep some items in (the downstairs store is quite pricey, like higher than airport costs, by a lot). Housekeeping didn't come to my room (it's by request only, I believe) but I actually preferred it that way. My only complaint is that the room would not warm up so I had to sleep in lots of layers (a heavier comforter or extra blanket in winter months would have been a nice addition) and the shower curtain wouldn't stay up but if you're careful, you don't even need to hang it. Loved my time there and would definitely return again!