We never saw Tiffany or Crystal, and had real difficulties checking in. The bathroom was extremely unclean due to use of other guests, and it was not regularly serviced - at one point the toilet paper ran out and we had to go and buy some ourselves.
However, other than that, the home is tidy and our room was perfect, just as described. The location is wonderful, you are only one stop away from Manhattan on the Metro. Very easy to get around.