Me personally prefer to meet with the host. We took the key from somehwhere and left also that place. But in general she is contacting via mail all the time and answering so fast. The coffee at the house was amazing. Everything you need was there. Even if you climb 5 floors thats really okey and the neighbourhood is amazing. For a Manhattan flat it is an okey price and really cool house. Only the smell of wetness kind of in the bathroom should be solved. We really enjoyed our staying and the location fit us amazingly. Thank you.