We arrive very late and Nathan waited up for us. The place was easy to find and right by the subway.We had a lot of luggage and there was an elevator. Nathan was very nice and allowed us to keep our suitcases there for the day where we walked around New York. It was myself and my 14-year-old son.The shower was good and the towels were large. I would definitely stay there again as the price was right and Nathan was very nice