Tony was very nice and accommodating. A student was able to let me in at a time that was convenient to me. The location is great, in the middle of Chelsea. I almost felt like I had a private apartment because the family lives on another floor (guest room is on the same floor as the kitchen, so I only saw people during meal times). The room was very quiet and had a lovely view of a garden. I woke up to birds chirping - unexpected for New York! My only negative comment is that the accommodations were shabbier than they appeared in the photos.