I have never written a bad review, however, I had a few problems with Stella's Airbnb. Firstly, I understand you do not pay for a hotel experience, however, the kitchen was extremely dirty, especially the microwave, and it made things very unpleasant. My main problem was an incident that happened while we were staying there. The boiler broke and hot water was not available for two nights and the last morning we were there. This meant no shower (not even cold). This was EXTREMELY unpleasant for travelers spending all day walking in the cold and just wanting a shower when we got home. Despite being international tourists in NYC, we were expected to just deal with this problem. Stella did not offer any sort of help. We then asked if we could possibly get any sort of compensation for this inconvenience. She took this badly and very rudely denied our request and even threatened to give us a bad review for asking. After making some rude remarks, she agreed to give us $25 (our stay was $600).