Debra always responded to my messages with good timing, from first booking to the time of our arrival. She was very welcoming and warming as soon as we got to her place. She called about 5 minutes before we got to her place to make sure we were finding it alright. She was still cleaning but showed us around once we got there. She gave us each a spare key right away. The place was a good size, small but spacious. Just enough room for the three of us. The apartment looked just like the pictures, very clean, plenty of light during the day time. There were dishes for us to use, coffee, tea, plenty of towels. We felt like we were at home, better than any hotel we could have stayed at. We had our own entrance to the apartment and were never bothered. She was helpful and answered any questions I had during my stay. 10-15 minute walk to the Utica subway station. About 30 minutes to Manhattan. I would most definitely stay at her place again and recommend her place to anyone.