I have to say, I’ve been an AIRBNB customer for quite some time now and have never experienced anything like this. I literally was kicked out of a reservation that I had already paid for due to the simple fact that I called because the door key was not working properly. I’m literally disappointed and disgusted with the attitude that the host portrayed toward me. This has changed my whole outlook on AIRBNB as a whole. As you guys continue to move forward with the businesses you provide to tourists just like me, I hope that you can prevent situations such as I’ve experienced. I’m terribly dissatisfied with the service.