Our hosts were extremely welcoming and gracious. We really just communicated with Crutch, but she was totally charming and provided us with a goody bag and a list of suggested restaurants in the area and places to see. We felt very much at home with her. The street where we stayed was very quiet and the security for the room was very good. It's a typical NY neighborhood with pockets of gentrification, but we felt safe wherever we went, and the subway was close by with connections to anywhere in Manhattan. The separate bathroom was a big plus for us. The room wasn't huge, but it is more than enough for 2 or 3 people who plan to spend most of their time sightseeing; there's a queen bed and a futon. Obviously, some thought had been put into the remodeling because there were nice decorative touches in the room, with beautiful hardwood floors. I would definitely recommend this listing.