Annette is very helpful and responds very soon if anything goes wrong during your stay or if you have any questions. The reasons I give Annette's place 5 stars is because the House on Henry is great, spacious. We stayed 3 people and one more guest joined us for one night and all was great. The house is nice and it's location is really great close by subway station to Manhattan (15' ride) and a nice neighbourhood. You will get occasional greetings from the neighbors. I would recommend House on Henry to all my friends coming to NYC.