We are from Florida and enjoyed our time visiting NYC. The Harlem Gem looked as nice as the pictures, in fact, probably the nicest on the block. Lisa's assistant Samantha met us upon arriving, made us feel welcomed and was very helpful. The subway location only steps away was very convenient and provided easy access to everything in NYC. We figured out quickly that this was the best, most efficient way to see the city. By the way, we never felt unsafe walking to the subway to get where we needed to go. Grab a map and purchase the unlimited 7 day card! It would atually be better to figure it out before you go but we still managed. The first day we got really lost but then figured it out. And even if you get lost a taxi can get you back on track to your destination. There are two rambunctious children upstairs which wasn't much of an issue for us but might be for others during the day. You don't usually come to NYC for quiet and if you are like us you will probably spend most of the time in the city sightseeing. We never missed an opportunity to explore the city. We were up early and stayed out late most nights.There were some issues with the Ac but the apartment was still pretty cool. Lisa was attentive and was working on the issue. She gifted us tickets to the Apollo for the inconvenience which we ended up enjoying. On a side note. Two things that were really nice are the sofa bed with memory foam with the additional mattress on it. My teenagers thought it was very comfortable. At 6 feet they were to tall for the twin bed but slept comfortably together on the sofa bed. Also the small table in the kitchen actually unfolds to a larger table with additional chairs in the bedroom. We only used it once but it would be nice for a family spending more time in the apartment. Overall we enjoyed our stay!