It was really a horrible experience for us. They are not very responsible in terms of accommodating guest on time. We had issues with check in.
Don't place hopes on early check in's.
Despite requesting early check in well in advance multiple times, they did not approve. No early check in was fine but at least I expected that they would honour the original check in time (4pm). Nope.
We had to wait for a very long period of time. The cleaning crew were still cleaning the place at check in time and obviously when we got in, it seemed like they rushed through their cleaning effort which was evident. AC was not working well enough and the door latch frame was broken. Only the positive feedback that we can give is that, it is easily accessable to major attractions in Manhattan.