I'm so torn on this stay! Overall, we enjoyed our Stay at The William. The building is gorgeous, especially the entry and the lounges (Raines Law Room). It was a fun stay in NYC that felt intimate and not a run-of-the-mill hotel. Location was great!
The room/bed were smaller than I thought, but comfortable. The shower never got hot. The street is quiet for the area—we had no issues getting rest.
I requested an early check-in a couple days before we arrived and didn't get an answer. Luckily, they'd finished cleaning our room when we arrived, so we checked in early for a fee. I was told there was no restroom in the lobby in which we could get ready in case we couldn't check in early, but there was.
We also asked upon check-in if our bags could be stored at check-out, as our flight was late at night. They said yes. When we were ready to do so, staff wasn't on site to accommodate. We missed a ferry because of this.
Had the communication been better, this stay would've been a home run!