My boyfriend and I had a wonderful stay at the Victorian house.
Elizabeth always replied fast to my messages - whether it be before or while our stay in New York.
The check-in information I received prior to arrival was very clear and we didn't have any problems with check-in.
Our room as well as the common rooms were very clean and tidy. Labels in the common rooms made it easy to find what we needed.
After check-out, it was no problem to store our luggage at the house so that we can spend the day sightseeing before we left New York.
For us it was the perfect place to stay. :)