We visited NY for a family funeral from end of March to early April.
On the day we arrived Cherna checked our time of arrival and provided information to make our check-in very easy.
However, we weren’t pleased with a few things which made our stay uncomfortable:
1) Keyless entry is what we’re used to with AirBNB/vacation homes and would have been a lot more convenient. Our family members arrived at a different time and sometimes had a different schedule than my husband and I which made it difficult with only one key, causing inconvenience.
2) More attention should be given to cleaning. I’d like to clarify that it wasn’t bad, just minor things that would be covered with a little more attention.
3) initially, towels and rags weren’t provided - we had to request them, then they were provided immediately
4) Heating was very inconsistent - this was very uncomfortable and annoying. One moment we were hot, the next we were cold and had no way to control this so we had to keep bothering Cherna and she stopped responding to my messages which meant I had to call her for a response. This was humiliating and inappropriate behavior for a host. We weren’t exaggerating or looking for things to complain about. We much prefer when things go smoothly and to not bother the host
We hope this information is beneficial and will be well received and constructive.