I booked this spot a year ago right before the pandemic had peaked the first time and there were no vaccines. Due to sickness in the family, we had to postpone our trip and thankfully Sonder allowed us to postpone a whole year later. We requested an early check-in and it was granted, but we were still a little early and we were suprised that they had a huge lounge to wait in. During our stay, all the staff members were polite. the unit itself was clean and appeared as pictured. The microwave doubled as an oven so heads up if you're planning to use an oven and have never seen those 2 combined before. There was a 7eleven right across the street and it was super convenient to get water and snacks. There's also plenty of restaurants and a grocery store all within a 5 minute walk. This was a great place to stay for my first time in NYC.