Heather is a lovely, kind-hearted person and communication was excellent. I stayed for 2 weeks and we got on very well. The bed was very comfortable and the location was terrific for JM & L lines, and also walking distance to nice local bars and restaurants. The price reflects the fact that the building is a bit run-down and the apartment itself is quite cluttered, so it may not be to everyone's taste - especially if you don't like animals or birds.