The staff at the Box House are very welcoming and accommodating. I requested a full length mirror and it was brought to my room within minutes. The loft was just as described and pictured. The loft and the Box Hotel were very clean and well decorated. The loft was straightened up daily and cleaned every 3 days. The front office staff were helpful and car service drivers made our stay much more enjoyable by picking us up from the subway station after our long days of site seeing. The food at the restaurant on site was tasty and convenient for breakfast. Staying at the Box House was the best decision, and we will be staying here again without hesitation the next time we are in NYC.