Suzane is a host that goes above and beyond. I don't know if it's because she is a seasoned hospitality specialist or if it is just her willingness to make each guest feel like they are at home. I had a flight delay causing me to miss my connecting flight, I reached out to book via early in the morning (before the sun came up) and Suzane was quick with the response and able to accomodate my very last minute, early check-in. You feel instantly at home when you walk in and there is contentil breakfast awaiting you in the mornings. I will reccommend this to me friends and family. As well, as definitely, come back whenever I am flying out via JFK.