My son and sister and I spent 4 nights at Saya and Diego's garden suite. It was just as advertised, clean and conveniently located near the subway station. Our non-stop schedule kept us out late each night, and so we never got a chance to meet the Velasquez's. But from the very first day, Saya communicated with us via text and offered to meet us, if possible. She also accommodated our request to leave our bags after our check-out time.
Despite being some of the only caucasian people in the neighborhood, we felt safe on the street and in their home. The neighborhood was quiet and working class. The streets were busy in the mornings, but much less so at night.
The bed was very comfortable, the bathroom was great, and we really appreciated the bottled water, microwave oven, and mini fridge. The ability to come and go via our private entrance was also great.