Annie was a good host but our experience could be definitely improved.
The flap covering the lockbox outside the apartment was badly worn, which meant getting the keys was difficult - Annie is since looking into having this replaced.
Additional nuances with entry like, pull the handle upwards to open the door, and labelling the keys would have been good ways to improve entry.
The apartment was mostly clean but there are some water based stains on sheets and blood spots on duvet covers that should be replaced without hesitation.