I mostly communicated with her son Champ who used to be a tour guide in NY. He was very quick to respond to all of questions, and would always have answers for me that I didn't think to ask. If you want to see NYC, this place is close enough to visit but far enough away you don't hear the sounds of the city. Yes, they are very close to the airport & if you were outside, the sounds of planes taking off could be annoying (especially if you are on the phone) but inside, you couldn't hear a thing. Also, it could get a bit warm, as they only have one window a/c unit. I thought about asking for a fan, and probably would have if it had gotten worse. But in reality, it wasn't bad. Plus, you could always cool off in the pool! I would definitely stay here again!