Jason was available by text to ensure that we got into the apartment ok. Apartment was clean and fit the description and pics (we were in NYC Haven II, which was as nice as the pics for Haven I. Neighborhood safe -- offstreet parking a plus -- and about a 12 minute walk to the subway. Keep in mind only 1 bathroom, which can be an issue if you have 6 or more people. But worked out fine for us. Would definitely recommend.