He cancelled our 8-day reservation while we were in the plane on the way to NY. Family of 4. Said a window was broken and impossible to find someone to fix it - in New York! Left us with nowhere to stay and offered zero help - told us to look on Airbnb for a place to stay. Unpleasant, untrustworthy, unsympathetic. One of the most stressful experiences and a terrible way to start a holiday. If this is how he treats guests - stay well away.