Telmo was very friendly and easy to deal with! He had excellent communication. The unit was exactly as described. The master bedroom was comfortable but the second bedroom was tiny and hot so I am glad we didn't need to use it! The high 90's pushed the limits of the AC units but we used the portable fan in the 2nd bedroom to help keep the air moving between rooms and it worked. Very clean. Biggest problem is how far you need to walk to get the train. We felt fine in daylight but the neighborhood you have to go through to get back to your safe haven didn't have a safe feel for my taste. This is just how it is-Telmo can't fix that. We found it hard to find choice in restaurants by foot (mostly Latino if you like Spicy) and it was rather far to walk groceries back. Super close to LGA!