We had trouble with our flights getting to NYC from LA. Shelby was more than accommodating by being flexible with our arrival time. She was easily contactable and had her friend meet us when we finally arrived. Shelby was very approachable and happy to help us out in any way that she could. The apartment was perfect, so spacious and the bed is like sleeping on a cloud. The best remedy for a couple of jet lagged travelers! The location was phenomenal and everything about our New York holiday was amazing. Will definitely be visiting again.