Yiota was lovely and although we didn't meet her, she was very quick in responding to our messages. The room was smaller than it seemed in the photos, however, we had a very comfortable stay. The location was perfect! Really easy to get to Manhattan as the subway station (Steinway) is very close. There are also lots of shops and restaurants within walking distance. The only criticisms I have are that the shower was unclean/old and the sound of the subway (which runs 24 hours) was quite loud.