We didn't get to meet Clayton, but he was very accessible and helpful and gave very clear instructions for access to the apartment. The apartment itself was as expected from the description and is well equipped. What I really liked about the apartment is the location. It is in a very quiet street away from the hustle and bustle, but has many restaurants and shops in close proximity. I did enjoy going to the Silver Moon for coffee and pastries each morning. It was also very easy to get downtown with the subway only a few minutes away. I would definitely recommend this apartment.