She was very kind and welcoming. We were visiting for an event in manhattan and this location was conveniently located one block away from the subway which brought us straight to our location. The room has a private entry so there’s plenty of privacy in this shared space. Very nicely decorated and comfortable open space in the room. Bathroom was clean and she offered to accommodate any requests. There was a nice tv with fire stick, and also an AC in the room so it was very comfortable. Would highly recommend. Great value for a New York stay!