Daniel and Samantha had a good communication with us prior to our arrival, and during our stay. They suggested very good local food offerings, and were friendly and polite to us. Check-in and check-out was straight forward--no issues.
The apartment is spacious for NY standards, and is equipped with large screen TVs, and some other appliances. Since we had a full schedule in Manhattan during our stay, we were gone all day, and returned to the apartment simply to sleep. And that's when it all started.
The first night, we arrived just in time to rush to the local restaurant to have a late dinner. When we came back to the apartment to sleep, that's when we started noticing the details. The pillows were old and dirty, no pillow covers so we simply took out the pillow case to inspect the pillows. They were dirty, and to us, disgusting. We had to wrap the pillows in two towels so we could try to sleep.
We found filthy greasy pans on top of a dirty stove, the kitchen mat and the bathroom mat were full of stains and again filthy. The kitchen trash can had a foul smell, and it was dirty with food remains and stains. The bathroom plumbing was sluggish. Overall the apartment felt not cared for, and in need of a deep clean. It's on rotation on Airbnb. People in-and-out.
To me, if the place where I'm staying isn't clean, comfortable and pleasant as described, isn't worthy of my money. We're paying the hosts, they're not doing us any favor. A few days after we completed out trip, I wrote to the hosts to explain our frustrations into details, and even asked for the money back. FYI: I haven't received any refund. Not even a partial refund. I have pictures that support my claim.
I'm not happy to write this bad review. I felt misled. It's my first bad review, and hopefully the last one. Until this unfortunate experience, we have had good luck with this platform. In fact, stayed in a second airbnb in NY which was a very pleasant and charming stay. Extremely clean and comfortable, and the apartment updated.
I'm writing this review for the Airbnb community so it won't happen with you. As I mentioned to the hosts, I can only speak from my own experience.