Kevin was traveling out of NYC as I was coming in, but even so, he was very easy to be in contact with and gave very clear directions with how to get to the room and the expectations of staying. The room was absolutely perfect for my purposes, the bed comfortable and a very nice sized room, especially for NY. The trains were just a block away and the neighborhood very nice. I would highly recommend the room to those looking to stay in NY and I would definitely stay again.