Pros: Staff is excellent, location in time square is amazing (walked everywhere), room size was good (we had a standard room on 33rd) - only saw a bit of time square view but still nice. Erika with concierge services was great.
Cons: Most of the other reviews were correct that the look of the hotel was a bit old but we didn't mind. The bathroom light was dim and a bit delayed (not the best for makeup) at least in our room, the bathtub drain was not draining properly, the bedding was not plush - pretty thin, and no room service outside of cleaning.
Overall: Beautiful hotel, we enjoyed our stay and had a great trip, most of our time was spent outside the hotel room! The cons were small for us!