Quick responses to messages and easy check in/out! The outdoor space and park across the street were lovely for small kids who came back to the place feeling cooped up from travel at times, and to get wiggles out. The bedding was comfy and smelled great, plenty of extra if needed. Place very comfortably fit myself, husband, two small children and mother who had a private room. This can be unusual in NY, so was a major bonus. A bit of a hike to subway with 3 and 5 year olds, but no problem for adults. Very close to grocery, coffee, food options, etc. Overall a great stay