Claire is immensely communicative which was greatly appreciated. The reason for only 3 stars is mainly the apartment was extremely hot in December, felt like 80 degrees, and we were not able to reduce the heat to a reasonable temperature. We turned off the radiators, opened windows, even had the AC running, but it was very difficult to sleep. Claire tried to provide instructions but the building is just hot. Also, the home, while nice, is rather worn down and there was a lot of dust. But location is great, and a good size apartment for 6 people.