I was very excited and looking forward to staying in this hotel; however, the check-in experience was not very pleasant. I had arrived an hour early from my flight and needed to check-in 40 min early. I contacted the host on my way from the airport and they advised that they were unable to accommodate because they were cleaning the room. When I arrived, I went to the front desk and they were unable to assist me, I went to my room to check if they were cleaning it and nobody was cleaning the room. I let this go but when I used the blow dryer in the room the plug that I used to connect to, caused the coil to heat too much that it burned my hand. When I contacted the host they didn’t even ask to see if I need anything but just brought a new dryer. Lastly the sage in the room didn’t work and they didn’t come back to fix it. Very disappointing.