This was probably my third trip to NYC, but my sisters first trip to NYC so she was very nervous about the stay, but let me say from the beginning Natalie was super quick in responses, made sure that I had all my questions answered and that we had everything we needed during our stay! She was very helpful and willing to allow us to check in a little earlier which really helped us out. Her place was in a perfect location, with shops and restaurants within walking distance. I really loved the fact that if I needed something she was ready to assist within a short period of time. I would definitely recommend Natalie's place to my friends and family! And would definitely stay at her place again!