The apartment is a very good size for a New York apartment. It can do better with cleanliness and clutter. There were only 3 towels. It would be nice to have one or two extra. The fridge had spoilt food and was dirty.
The main problem we had was that the power for the apartment went out at 8am on our second day of our 3 day stay. The host was not responsive after calling multiple times and left a voice message for her. She finally picked up around 11am. The building maintenance person was supposed to fix the situation. The outage was due too a blow drier being used simultaneously with the AC which was in the bedroom.
The electricity did not get restored until 10pm. Being summer it was hot and humid and a very uncomfortable time sitting in the dark with no AC with my family. The host did not answer her phone until 9:40pm. Prior to that we contacted Airbnb who sent me messages saying they couldn’t reach the host and disappointingly could not assist us in getting a hotel for the night because their policy is that they have to give the host an opportunity to respond. We were disappointed with the host and Airbnb. Finally a nice neighbor who lives upstairs fixed the problem by going in a basement (which we don’t have access to) and switching the circuit back on. If you plan to book this unit just know the following
1. if it’s in the summer do not use blow drier and AC at the same time and don’t use the AC and the microwave at the same time. The power will go out. Good luck contacting the host.
2. Know that if the host is unreachable Airbnb has a policy of first contacting the host before they can help you. If the host is repeatedly unresponsive THEN they will help. Very important to contact Airbnb at first sign of problem. So you are not waiting forever.
3. There is a good neighborhood on the upper floor who will help you better than the host.
Other than that the neighborhood is good with restaurants and bars. Well located.