I was stranded outside the Airbnb upon arrival for more than an hour.
Before my arrival around 9:22pm, the host had given me the code to enter with, but unfortunately the code did not work. I entered the code the correct way, given the instructions about 10 times, and still had no luck. I then decided to message the host and call the host, in hope for a quick response, but unfortunately the calls went STRAIGHT TO VOICE MAIL. Every single one of them. (I called about 10 times also)
I even confirmed with the host (once I was able to get a response which was 30+ minutes after I had sent my initial message) if the phone number I was calling was the correct one and they said yes. They claimed they didn’t receive any calls.. so I showed them a screen shot of my attempts to call their number multiple times.
They didn’t provide a “resolution” until over an hour after I had arrived, and the resolution was changing the code since they weren’t at home or even nearby.
They then suggested a refund.
If you want to risk being stranded and have to find another place to stay last minute, you can try with this place.
Overall, I wasn’t able to get into the Airbnb even though I followed instructions and the host wasn’t available. Communication wasn’t great.
Wish it worked out for me, but it didn’t. Had to find somewhere else to stay late at night and very last minute..
I was given a refund from the host, but Airbnb didn’t waive the service fee.