Many Issues:
Hotel lists pictures of their Suite, and this is not the room we were booked in to. Not sure what AirB&B policy is, but pics posted online should match what what a guest is being rented.
Room was not clean. There were long hairs on the back shower wall and on gel pumps. Also some sticky surfaces on the wood shelf by TV. If cleaning team does not notice/care about obvious long strands of hair all over a stark white shower wall and the shower gel pumps they are refilling, they might as well not be cleaning the room at all. 2 minute clean jobs do not inspire confidence when heavy sanitizing should be the rule.
Heating system was interesting. Seems like the google thermostat has 2 settings, 80 degrees or off, could not get it to hit in between. Thermostat was definitely unable to register actual temps, seemed off by 10 degrees.
In room refrigerators have clear door. Maybe they are cheap, but it's hard to sleep in a shoe box sized room with an ugly grey bulb lighting up the ceiling.
In room lighting is atrocious. No side lamps and only multple sets of overhead pinpoint lights that they use in showrooms. Don't plan on bringing a book to read unless you want ceiling light shinging down into your eyes. First hotel room ever that gave me a headache.
Not enough staff at desk, guests should not have to wait 15 minutes to check out or ask questions at 11 am on a Monday. I saw DoorDash bringing stuff up to peoples rooms past the unstaffed second floor counter many times. Bad place to leave your luggage unless you watch staff lock it up.
No elevator, can be a rough ascent to 4th floor for older guests or those with bad knees. Otherwise great exercise.
Really wanted to like this place, someone spent time and effort on the aesthetics. Location is great. They really need to work on the rest of the day to day hotel operations because they are falling short on the ones that matter most.