Something come up with family and I decide to stay two more days. But i didn't know I can change booking. Instead I booked another two days. So Doug being nice decide to refund my cleaning fee. But airbnb screwed it up by trying to change my deposit. Doug handled it with airbnb greatly and communicated well with me. All in all it worked out fine. Doug is so friendly, warm, knowledgeable. I feel like I become a friend of him through out my stay. Can't wait to book with him again. Because new York, like his place, its such an alluring place to stay.