I called Roger to let him know that I was checking in and that was the only time he responded to me and told me it was fine. When I got to the pad lock it i typed the code that was givin to me but it didnt work. So I called Roger back for the correct code and he did not answer. I had no where else to go at the time so I had no choice but to wait for over an hour for him to respond I kept calling for all that time and then i guess he turned off his phone because it wouldn't ring anymore my phone was on 4% so I did what i could to contact support and cancel the reservation .. other than that I have nothing nice to say about Roger ..