Barbara was very easy to communicate online, but since she has been away for work, she gave us a number for her friend to let us in the apt. The apt looked so much nicer in the pics. When we arrived to the apt it smelled pretty bad, it was not clean to the airbnb standards, and there was stuff all over the place, as if someone lived in the apt but let us use it for two nights. There was no heating either, and the TV sets did not work. There were not enough clean linens for all 5 of us to use. We almost cancelled the second night, but Barbara graciously offered a refund (for the amount of cleaning) and we stayed there, but did not enjoy it at all. It simply did not feel clean. The location was, however, excellent / close to subway and pretty quiet. With some proper cleaning and maintenance (painting the walls, fixing the leaking pipe in the basement part of the apt, thoroughly cleaning the bathroom) this apt could be amazing - like in the pics.