Caroline and her mother were very helpful during our stay at their place in Brooklyn, and they even accommodated our early arrival. The apartment is great! It's exactly like the pictures show, has all the amenities you might need, and is always kept clean. It's close to a couple subway stops, and about a 20 minute ride to Downtown Manhattan. It's not in the nicest NYC neighbourhood, but there was never any cause for concern for us. For the quality of the apartment, value, and proximity to Manhattan, I would definitely recommend the place.