My girlfriend and I were in Brooklyn for the weekend to see a concert and explore New York City, and we felt very fortunate to get this booking. The hosts regularly checked in with us, via AirBnB messages and occasional phone calls to make sure everything was meeting our expectations or if we needed help checking in or checking out. Whenever I had a question, the hosts were very responsive and gave detailed feedback. The loft is comfortable, clean, and has plenty of outlets; the bathroom has a great shower head. I highly recommend the hosts and the loft.