Artem was great about communicating with us and getting us a refund. We had a few concerns when we got to the apartment. We didn’t realize it was on the second floor and getting luggage up was a hassle. Also, the second bedroom didn’t have a window or air conditioning (we asked Artem if she could bring fan and she said she would). The apartment was a bit run down more than it seemed in the pictures but it was clean and safe. When we turned on the AC in the main living area, there was a smell of wood smoke (which can give me migraines). After messaging with Artem about the fan and AC, she offered a full refund and we accepted. The apartment was close to some fun places and the subway was close and convenient.