Micheline was remotely available as she was out of the country. If anything was needed her dad was available ( he was very nice ) and Micheline answered promptly. I stayed here with my toddler and we enjoyed it. One minor hiccup the previous renters had disassembled the air conditioner so it was very hot, but Micheline's father came to fix it quickly. The neighborhood felt safe, and the neighbors were super friendly. Parking was very easy to find. I would highly recommend this location to anyone looking to stay close to JFK in a residential setting. I look forward to staying again when visiting NY. Thank you again Micheline