We recently had a disastrous experience with this AirBnB on a trip to New York City. We were in NY for business appointments and a surgery. There were problems with the apartment, but we were eager to work with the host on them, but unfortunately he was dishonest.
We had to cancel all of the appointments the first two days (Day 1 we went searching for towels and Day 2 we met with the owner) to address the stained towels, dirty pillows, and the non-working shower. He promised us in person to refund the first night because of the spoiled textiles.
My husband and I struggled for three days with the faulty shower valve. The host admitted multiple times in writing it had been an ongoing issue and a problem before. He wrote: “Please let me have someone come tomorrow to adjust it and show me how [the shower] works. As I mentioned we had an issue before and it was fixed. If by tomorrow it doesn’t work I will refund you in full.”
He wrote that he would accompany a worker to repair the shower. We arranged in advance and in writing to leave the apartment for 24 hours and go to a hotel (since he had promised to refund us the first day) to give him time to fix the problem while I had surgery. We gave him written permission in the app to access the apartment while we were gone. I was in surgery all that day.
The problem with the shower wasn't addressed or fixed. He later tried to blame us for not being there to let the workers in! He said we should have known intuitively to have left the key behind for the workers, but he never instructed us to do so in his messages. Rather, he wrote us HE would be there with the workers (e.g. “Tomorrow my worker and me will be there first thing tomorrow morning.").
[Airbnb told me he had said to them he didn’t want workers in there alone in case they steal?!?]
In sum, he offered in writing to refund us if it couldn’t be fixed, and he had promised verbally to refund us for the first 24 hours. But he retracted both promises and wrote we were “awful” as an excuse for his failure to let the workers in. I saw he had similar complaints about the shower and dirty linens in his other reviews (look at his other listings for that building).
I am happy to share screenshots of the entirety of our communication.

I wrote when I got out of surgery and saw his app message that the workers had been there but he had not let them in,
“Leo, How unfortunate we didn’t know to leave keys in a lockbox. Thank you for offering to refund our stay. […]We left the place tidy and neat, so that helps move things along too…Our stuff is contained, there is nothing of ours in bathroom. Clothes and suitcase are in the closet. We have food in the fridge and cooking and cleaning supplies on the counter in a bag, so Jack will be able to quickly collect things. The apartment is going to be amazing and you were smart to get it in a lovely and friendly neighborhood. I am sure you will be a big success once the shower and textile issues are mastered.
But in the interim, I hope you can help us wrap up our stay and refund us.”
He wrote back that we are “awful” and to get out and he will NOT refund us and “good luck” finding a place to stay.
We were forced by these circumstances to leave the apartment three days into our stay. I have enjoyed Airbnb for years, but this one really shook us. My husband even had to leave the hotel at midnight to take a taxi ($166 RT) to get our belongings to move us out the evening of my surgery (I was supposed to be continuously supervised the first 24 hours post surgery but we had no choice) under duress we scrambled to move out and find hotels in NYC for the next seven days while I recovered. The story ends well with NYC hotels and staff being big-hearted!