Overall the room was really nice. Very specious and comfortable king size bed. A few hairs were on the sheets and pillows. There is no fridge or microwave in the room so don’t expect to bring leftovers from restaurants to heat up or put in fridge. That was a major bummer for me and my boyfriend we wasted a lot of food. However, the shower was amazing and I could stay in there all day!! Some of the people at the front desk were very friendly and helpful in regards to providing us with restaurant suggestions and directions to local attractions in NYC. This was m first time there and really enjoyed it. Only other complaint that I have is the lack of empathy that was given when earl check in was needed. Me and my boyfriend were literally sleeping in the lobby. I had to ask to see if a room was available.