Erin was very responsive and available for any questions regarding her place, no question unanswered.. Her place was super cozy and comfortable, the bed was really comfy, some sort of memory foam, and after a long day of walking the streets of New York it was very easy to fall asleep in. The location couldn't have been better, right in the heart of Hell's Kitchen and just around the corner from the subway and the theatre district. Great restaurants and shops around too. Yes it's a little small but I'm a fairly big guy and never felt cramped, besides you're not coming to New York to stay inside anyhow;) I found it difficult to connect to the wifi and inevitably gave up trying but that could've been my phone as well. All in all I would definitely stay there again!