The day we were to arrive I couldn't get ahold of Robbin. She didn't tell me should we be out of town, and we received no check-in information. I finally reached out to Robbin's friend that helps her run the Airbnb and got the check-in information an hour before we arrived in NYC. Nerve-racking to say the least. Only other complaint is that the wifi is not accessible. Other than that, the place is gorgeous and very comfortable.