We never met Ronit but she were prompt in answering our questions within a reasonable lapse of time. The first impact with the location was not good as the apartment is under the street level and the street outside is not really clean but inside the apartment is nice and clean with new kitchen facilities for cooking. I would say this is a good solution for a couple but not for a family of 4 (with children )as we are, because you don't have enough space inside (i.e. there are not enough stools for sitting around the floor kitchen where you are supposed to eat)..anyway an easy solution to live a real Brooklyn experience with subway (half an hour you are in the heart of Manhattan) and food facilities in the surroundings. Wifi worked well! Last but not least Ronit let us the possibility to early check in and late check out..thanks again for this!