We originally checked into the King Superior room. It was decent but definitely not like the pictures. Our sink was clogged every time we turned it on, there was no fridge or microwave, not even a designated location to heat up your food. In addition, we ended up having to switch our rooms as I discovered bed bugs on our towels. They switched our rooms due to this. The security, Billy was extremely kind and showed genuine concern over our situation. Unfortunately, we were checked into a downgraded room, it was much smaller, lacked toiletries and the robes we initially had in the first room. The walls were more dingy showing dirt and stains and the room had a worse view. One of our phones did not work. I appreciated the fact that they were able to switch us, however I feel like the room quality did not meet my expectations for accommodating my inconvenience. I’d honestly like to request a refund; even the bathroom in our new hotel was dirty.