Crystal was helping me and she replied right on time every time; very patient and kind. the room is beautiful and has a great view, is spacious and the decor is nice. the bed was very comfortable and the whole house was clean. the area is very beautiful and quiet and is in a great location; very safe for solo travellers like myself. F train is less than 10 minutes walking. there were some nice food and grocery stores around and a cute little breakfast spot right across the street. Loved my stay and would recommend to anyone. I wish I could’ve met her, I hope to book with her on my next trip.