Nicole was very kind and communicative when I needed help finding the apartment (different address) and lock box (no markings as described). I also was able to get hand soap in the bathroom soon after I asked. The bathroom was clean, but I was a bit bummed that the tub was a bit too small for me to use (I'm 5'9").
The apartment is streamline, clean and beautiful.... But I was a bit worried the bottom sheet/ pillows hadn't been cleaned, since they were super wrinkled. No top sheet was on the bed, so I was pretty cold that night. The next day, though, she told me where there were extra blankets. I was also bummed that the TV remote wasn't working (even after asking for fresh batteries, since it was dead). I know its ridiculous to go to adventure in the city and want to watch TV for a bit, but since it's a listed amenity, I really wished I could've used it at the end of the day. Overall, a nice apt in a neighborhood that's close/walking distance to exiting areas... and very kind hosts.