Steven met me exactly on time and made check in really easy. When there was a problem with the internet and the AC he took care of it immediately. That said, this is a real Bushwick loft which means: the ceilings are high and the space is huge, but the windows are drafty, the bathroom door doesn’t lock, the shower tiles need a scrub, and there are lots of small clever hacks that effectively transform it from whatever it was before into a living space. Finally: I’m sensitive to noise, and didn’t have any problems sleeping.