Communication prior to arriving was prompt. The place itself was a good location for us. Check in was not till 6pm and that was not flexible the owner said due to cleaning. The cleanliness was not good. Very unkept and bathroom and kitchen were dirty. The place really had no heat... had to use space heaters. The laundry room door off the kitchen was forced to stay open by rags and dirty wet towels under the door. The cold air came through that room into the apartment. The wash machine soap dish filled with water after using the machine. The bathroom and tub were full of everyone else's left over toiletry items. The kitchen was filled with cupboards of junk basically making us have to search for any useful items such as pots pans and utensils. We felt like we were staying in a storage room in a basement. The smell was a heavy scent of mothballs.