I had an amazing time during my vacation in NYC. Tatiana is an amazing host, and communicator! Unfortunately my peers and I feel that our stay would have been better if there were a few changes. Regardless of the post stating that we should not expect much, we felt there were a few things that could have enhanced the customer experience.
Pros:
- Location, 20 mins from time square, can’t complain too much about that
Cons:
- Towels were not new
- Not enough Blankets
- Shower does not drain
My peers went to go buy towels, new bed sheets, and blankets for them to use during the stay due to the discomfort. Regardless, the host was extremely nice, and our vacation was amazing exploring NYC.