I had always a prompt reply from Lydiah before the arrival and during our stay un NYC, but I must say that the experience by the arrival at the apartment wasn't as I expected. A day before of our arrival Lydiah arranged to meet a friend of her at a main train station to provide us with the keys, but after a few messages and phone calls to change the meeting point and been waiting for a whil at the platform, we have been given the keys through a fence at the station. It was very dissapointed as I had though that someone would be at the apartment to explain us the basics, but the most dissapointing was to see how dirty was the house, there were lint all over the carpet at the living room and the bathroom didn't seem to have been cleaned as there were several stains on the floor and loads of hair in the shower drainage.
At night it was even worse, we woke up in the middle of the night due to the horrible noise coming from the steam of the heating pipes. We did not have any idea how to stop it and after a long flight from Madrid the night was a nightmare. While I was awake I wrote Lydiah telling her about it, she explained that this was the usual heating system un NYC and the solucion was turn off the heating while staying at home, but I would had appreciate that someone had told me about it in advanced to avoid the experience of the first night.
This was my first experience with Airbnb and I will definitely not repeat.