Unfortunately, this was my most unpleasant Airbnb experience so far. I asked to check-in earlier as my flight arrived in NY at 8 AM, Rhita told me it was "no problem". Upon my arrival, however, she told me the guests were still in the bedroom so she offered me to sit in the living room, we chatted for an hour and it was pleasant, she even asked me if I wanted breakfast. I still felt a bit awkward staying here as previous guests were still inside the room. Then, this took another turn - at around 10 AM, before the check-in time- Rhita went on a rant about how I shouldn't have stayed in her living room (she was the one offering me to sit there), that it is her personal space and that she thought I was only going to check my bags in and leave. I apologized for the misunderstanding, shower her that the message stated I wanted to know if I could check-in -not just my bags-. The rant lasted a good 10mins which made me feel extremely uncomfortable as I realized the whole time we were chatting and sharing experiences she just wanted me to leave. I kept my calm although feeling humiliated and asked her politely if she wanted me to leave. She said it was too late anyway and went out for grocery shopping. In the meantime, I felt so uncomfortable staying there (although it was only for 1 night), I started looking at other Airbnb options. When she arrived back from her grocery shopping, she told me that the guests actually texted her to tell her they left at 4 AM. She then apologized for the whole situation and was very sweet to me, but it was the first time I paid for a place and felt like I was not welcome. As I told Rhita, a great way to avoid this situation would have been to communicate better for 1. the check-in information (telling me I could only check my bags, which would have been perfectly fine by me) 2. the check-out information (knowing when the previous guests left would have avoided this situation).
Apart from this, the bed was very comfortable!