Check in was easy. The communication was excellent between us. When we needed assistance with something she was quick to take action... The location was excellent as well, 5-10 walk to subway J train (which I would recommend getting the 7day unlimited metro pass).. you can locate a convenient store pretty much on every corner. If you rent a car (as we did) pay attention to the free street parking signs.. there was plenty of free street parking during our stay.. Josandra has put together a guide book of recommendations and instructions that anyone would find extremely helpful. We felt very safe and would love to stay again when we come to NY again... I Recommend Josandra’s place because of our wonderful experience!!! Thanks