From check in to check out, everything at citizenm Times Square was amazing. Check in took about 3 minutes (and they fixed the Airbnb bug so they found me in less than 30 seconds). I was greeted and even told a quick history of the brand/hotel while being checked in. The self-check in kiosk is super efficient. The room was beautiful, yet small, but the comfy bed and fluffy pillows totally made up for that. The rainfall shower was to die for and it was SUPER cool to control everything with the iPad. Check out was even quicker and they stored our luggage for free while we had one last day in city. Will definitely be staying here again (in every city this hotel is offered).