Me and my family came to town to visit and decided to book with Gretchen for a few days. Everything was great, though Gretchen was away for are stay her brother was the one to greet us during check in and assist us. He was nice, ery helpful and communication was defiantly there, we were given a tour and things were explained to us on where things were kept and if anything was ever needed at anytime to just give him or Gretchen a call. The day before check out we decided we would like to stay one more day and Gretchen was very helpful when it came to handling the extention. Over all are stay was great and a play pen is even provided if you are traveling with a little one.