George and his father (also George) warmly welcomed us when we arrived, and offered (in addition to in-person/in-text tips and recommendations) maps, brochures, and even a tablet full of travel info for getting around. Communications have been very smooth, and they always replied promptly and are always nice and understanding. I made a silly mistake (locked the room keys and my own keys inside) upon checking out, and they patiently resolved the situation in no time. Would definitely recommend.