Stephanie was great at communicating and making us feel comfortable for our stay. She is very knowledgeable about the city and provided great advice and tips on navigating the big city during the holidays since it was our first time in NYC. Cozy room full of beautiful art and everything was sanitized before we arrived. The place is conveniently close to two subway stations which made it so easy getting to downtown, especially since we had to learn the subway routes. Definitely will be staying here again when I return to NYC.