The location of the airbnb was convenient as advertised and check-in was easy. It has the basics you need, was spacious, and walking distance to great restaurants. I enjoyed my stay until the second day when I started finding tiny brown bugs on the walls and bed. When I messaged Anelcia to ask for help with this, she denied that there could be any bugs and did not offer any help. Instead, she accused us of eating in the bedroom and opening the backyard door to cause bugs, neither of which we did. I have photo and video documentation of the bugs I found on the walls and bed.
Instead of resolving the issue, Anelcia continued to accuse us and suggested we shorten our stay. I requested a shortened stay and she accepted. The official checkout time on the listing is 11am, which I confirmed with her Wednesday night. The morning of checkout on Thursday, Anelcia messaged me saying I had to leave earlier by 9am so a cleaner could come. This was a violation of the agreed upon listing terms. Thankfully, I woke up in time to see the message and left before 9am.
The presence of the bugs made me uncomfortable, therefore I could not enjoy the rest of my stay here. The bugs must have been present at the airbnb before we got there, as we did not do anything to attract them. I am disappointed in the quality of this experience and the way the host accused us. I saw good reviews but during my time here, there were bugs and the Anelcia would not believe me or help me.