Very communicative with quick response time. Jeremy checked in with us a couple of times during our trip to make sure all was well....which it was! Lovely apartment and looks just like the photos. Safe, ground floor space with a nice patio. Jeremy even provided cushions for the patio chairs when we asked...since it was unseasonably warm for the end of March and they weren't out yet. Comfy beds. Enough kitchen supplies so we could cook dinner for our son who lived across the street. Short walk to the G train and maybe 8-10 min walk to the J and M. Both about 30 min to the city. Neighborhood in transition so need to go a short walk or subway ride for trendy restaurants. Perfect for our needs!