Jennifer was great. It was super easy to get in touch with her to get the keys and access the apartment. The apartment itself is in a good Midtown location close to Times Square, though that general area is a bit run down. The apartment is on the 4th floor of a walk-up and while that was not at all an issue for me, it might be for some others. The apartment is a great value if you are 3-4 people, while it is a little pricey if you are a solo traveler. I would definitely recommend it for small groups, especially if they plan to stay a few days and want access to a kitchen.