Early Check-In: As our flight from San Francisco was scheduled to arrive JFK on 28 May in the morning, we had specifically asked Suzan via Airbnb message on 26 March prior to making the reservation whether we could have an early check-in on 28 May (around 930-10am). Suzan's reply on 26 March was "Yes, that time check in is ok, i have another room in case the guest before you is checking out at noon". Based on Suzan's reply, we made the reservation. After Suzan had accepted our reservation on 28 March, we sent her another message on 28 March thanking her for accepting our reservation and confirming that "as discussed, we will need to check in early (approximately 930am) because we will be arriving at JFK in the morning". However, strangely, Suzan's reply on 28 March was that "Remember I said I can not say yes if i have a booking for the 27 checking out on the 29th...I can not tell a guest to leave 9am in the morning when their check out time is at 12 noon, and I can not block a date just to have someone checking in early...all you have to do is book the 27th so the room will be available when you get here". Given the sudden and unexpected change in Suzan's position, we had no choice but to request to simply drop off our luggages in the morning before coming back at the check-in time of 3pm (notwithstanding our written prior arrangement). Suzan agreed to this request on 28 March. Unfortunately, we had to repeat the above-mentioned process again just one day before our check in. This is because on 27 March, we had written to Suzan to confirm that we will be arriving the next day at about 9am. Suzan's response was "That is not your c[h]eck in time..check out for the guest before you is at 12 noon only if they check out early". We then had to remind Suzan that based on our latest arrangement on 28 March (notwithstanding our earlier arrangement for an early check in on 26 March), Suzan had agreed to let us drop off our luggage. Suzan then replied that "Just to drop off is ok...if they c[h]eck out early you can check in". All this communication was via Airbnb message and contained in the same message thread. Although the review has no function for me to upload images or screenshots of these messages, there is nevertheless a record which i'm happy to provide if necessary. Bedroom Key: Another issue regarding communication was that one day after we had checked out, Suzan messaged me to ask me "where did you put my key for the bedroom door. That's the only key i have...I told you guys to leave the keys in the door". Quite apart from the fact that Suzan was physically present when we were leaving and could have checked and asked us there and then, all our conversation with Suzan (whether via...