I was staying in here for 30 days and I had a pleasant experience. When I first arrived in NYC, I told them that I have 2 big suitcases so I needed some help to get them to the third floor. Without hesitation, they sent one of their staff to help me (Mutsumi, thank you so much!)
The room is very comfortable and clean, same with the common area (shared kitchen and bathroom). This room is spacious and very suitable for a solo traveler like me. The neighborhood is also very friendly and safe!
But mind you, this is a walk-in apartment and there's a bar downstairs which sometimes can be so loud at night, so be prepared. Other than that, you should 100% definitely stay in this room.
Thank you Kaz, Kayo and team! I'll definitely stay in here again in the future!