I had two different nights booked due to an overnight trip my boyfriend and I took in the middle of those two nights. Both nights Yaevick was very friendly and responsive. She even waited up for us when we got in really, really late due to bus difficulties from our trip, which went above ans beyond my expectations. The only critque I really have is that the automatic air freshener on the wall seemed empty but still kept trying to go off. Other than that, we had a great stay!