I emailed and got all the information I needed and how to get there and I have to say Florence was very supportive .
My 8 year old son and I arrived she was very friendly , supportive and we got help with our luggage and shown our room.
We had a really lovely two days staying here as Florence and her daughter helped us in anyway possible with access to local shops, buses and subways and the wifi connection also made it easy to go online.
They were always willing to help to the extent that the day of our living her daughter helped with our luggage to catch the subway to JFK airport .
I highly recommend them and will definately stay here on my next visit .