We arrived late on Christmas Eve and the check in process was flawless. Even though we did not ever meet our host in person he made sure that the doorman would let us in. The West Village location is amazing and we enjoyed living in this neighborhood. However, the apartment was not professionally cleaned and some of the advertised luxury amenities required additional purchase such as Nespresso pods, Brita filter, dishwasher detergent, and use of laundry machines. Overall we enjoyed our stay in New York.