Although I never got a chance to actually meet Carol myself, as my husband checked in a day before I arrived, she seemed like a really nice person and helpful host over the phone. The place was clean and looks just the same as pictured. Personally, It was more of a hostel feeling to me, not like a home away from home/hotelish feeling that I was looking for. On the other hand, my husband loved it and looks forward to booking again if available. Thanks for our stay