This was a bad experience that was made worse by VKs poor communication and lack of service. On my first day, the AC was broken. The hotels management had their engineers confirm. They said they couldn't give me a new room because they are overbooked. However, due to the loud AC noise and sleeplessness, the hotel offered a refund for the night. Then they realized this was a BnB by VK. So, they said that I had to reach out to him. 4 separate managers also reached out to VK. 1 who said she emailed him all the details. Another who called from her cell phone while I stood in front of her. I also messaged VK daily. His daily response was either that "He forgot" or is "still following up". Now, for the past 2 days, VK isn't responding at all.
VK won’t assist you with issues. His follow-ups aren't meaningful. If you have a problem, you are on your own. I would avoid VK for future business or pleasure stays in Manhattan.