Check in was problematic. We weren’t met by anyone and when we finally gained entrance, it was over two hour of sitting in front of the door in the cold.
No one explained the apartment to us, the left quickly. We pulled the space heaters out of the closet to warm the apartment. Each room had an air conditioner but the remotes were very old and hard to see the broken led screens. Apparently you could use them to turn on heat. We just explored and found the garbage room in the basement. A little note would have saved us time.
We had one key for three people. We were told to just make copies. All this first day problems killed a few hours of our vacation.
Second day we had a water leak. So we contacted the owner. The response time was about three hours. Lucky the leak slowed down after first waterfall.
It was my first Airbnb and could be my last. We had a good time in nyc despite dealing with all the endless problems