It was a very short trip as it was just a layover between flights so we got in late and left very early in the morning. In that short time, Laura met us and showed us to our room. She was very kind and accommodating. The room is pretty basic with a good bed and a decent bathroom. It is in the basement and the ceilings are low so watch your head! This is not a room to just "hang" in so if you are active people and like to be out and about, this room is perfect to get a good nights rest. Great value for NY as well.