Sandy picked up the phone every time we called about the many issues is that we experienced during our stay. Overall, it was not a terrible experience, however the lack of batteries in all remotes, the unswept floors, lack of pots and pans and the fact that the linens were in the tub instead of on the bed were definitely an inconvenience and turn off. All of the issues with our stay were blamed on housekeeping and previous guests. It would have been nice to have the host nearby to resolve the issues that arose instead of having to spend our own money and time to resolve the issues in her home. There was plenty of space in the home, however I could not get over the fact that the home was not prepared for guests.