This is my 3rd time staying with Sonder. Every single time I have booked their suites, I am given a room that does not match up to the one I paid for. They need to make sure that their pictures match the rooms they are assigning to their Airbnb guests. It is extremely frustrating to arrive to my Sonder stay after a long flight and realize that my room is way smaller than the one I rented, or that there isn’t even a stove top to cook with. I would recommend to try to talk to customer service ASAP if you face something similar to me.
I was given $150 for the mishap of my room situation. It was not until the second day of my trip that I received a new room, and I had to talk to the customer service for 4 times before coming into a decent solution. However, the amenities are really nice and I enjoyed the bed, clean showers, and simple kitchen style.