Our experience was very good! Gabrielle and Rich were very nice and thoughtful, they had everything we could've needed available. The flat is beautiful and very newly remodeled looking. There is a private elevator which is also their front door with a special key to get there. The bedroom is in the front of the house by the street. We slept with the fan on mostly because of the humidity but also to drown out some street noise. The room was very nice and big for NYC. The bed was harder than expected but the amazing sheets and pillows helped make up for it. The bathroom is past the kitchen but she provides robes if you'd like them. It's very nice and she has everything you could need. They're very close to the subway, only two blocks to the 1. Subway is very easy to use and we found it much easier to just ask locals if we were confused, everyone was so nice and gave so much information! The subway ride is about 30 min to downtown, you can transfer to the 2 which is an express train at 96th. We always were able to get on but sometimes it was crazy crowed around rush hours. There is hardly anywhere to get breakfast around their house but we found one coffee shop, Hamilton's, which had an egg dish type thing, they also had oatmeal, otherwise we had to go down further. We had a wonderful experience with them and would absolutely stay there again!