I had a small trip to New York for 5 days. The first two days of my trip were without heating for water or air conditioning. This issue was not communicated to me before I was to be checked in, I was only made aware of this an hour before I got there. I received robotic standardized responses to any of my questions or concerns and felt absolutely not a priority. The kitchen was a mess with no organization and everything thrown into random drawers. It was consistently dirty as well in other closet spaces of the house, there was random assortment of things stuffed into the closet. It was a cute house with a convenient location, but that doesn’t excuse the poor service we received from how clean the house was and communication with the host.