Shelby was always only a text away and very helpful whenever we had questions!! The room was clean and the size for a few nights great (enough space for clothes and our suitcase!) since the appartment is located at a busy street, it is super noisy at night (you hear everyone outside talking and all the sirens of police/ambulances), the windows are really old.. but for us it wasn't a problem. The bed is comfy as well. The location is great - in the middle of everything!