I never post this detailed of a review but I feel this one is important to hit key points. This specific Airbnb is a great deal, great stay, amazing views, and very clean and nice. Although the Airbnb is attached to a partnering company Sonder, the Sonder process was not the same value as I am used to with Airbnb. You have to call the Sonder phone number directly and do everything practically outside of Airbnb. The check-in instructions never came but stated they would three days prior after completing the covid health questionnaire and sending confirmation which I did via email with a screenshot as requested, even after calling a day before stay to confirm the door access code downstairs and at the physical door upon check-in there was still a marked missed as no one had a clear answer as to where the codes to seem to be/how to retrieve them (odd) and to wait until the morning to receive final codes due to a "technical" issue that is "in process".
Well, the morning came, and nothing was ever received but I was busy running around. I didn't freak out or anything like that because I was told a Sonder representative would be available on site. I arrive to the apartment style/hotel style location and the front security has no idea about check-ins and tells me she does not work with check-in and is with a third party company and knows nothing about Sonder staff on site. Of course this did not help my situation, so I called the Sonder number, again, to try to come to a resolution to get checked in, and the wait time was probably about 20 minutes until the same security calls me and points at a man who she says she believes is a supervisor on site with Sonder. All while this was happening, a man came in with a similar situation to mine. I flagged the representative down, and he helped me, if it hadn't been for him I would imagine waiting 30 minutes to an hour on the phone trying to figure the "technical" issue. He was unable to give a door code for either downstairs or my room but had the master key to at least let me in. This was a step in the right direction but still a headache having to call later to escalate my issue because I had a guest arriving later and I was not going to be at the stay at the time of their arrival so I needed to give the codes to enter the stay, the codes in which at that point I myself didn't even have.
I will say Sonder did allow me to check-in early after it was approved but the whole check-in process was a blur and no one seemed to be on the same page which sucked because it ruined my first initial experience of an awesome stay. I would definitely say there is education and fixings needed in place to better fix issues like this between Sonder and Airbnb for the experience for the guest(s).
The only other issue we had was our Wifi on and off working and this was only an issue primarily because the Wifi helped using the TV. The process in getting the Wifi also took about two days. It seems the turn around time to get a response is 24 hours writing Sonder on the Airbnb portal and hit or miss on the Sonder customer service line but who wants to spend all day on the phone on their trip. We eventually learned you can text Sonder as well. A contactless visit was scheduled, first representative couldn't fix the Wifi, second one fixed the Wifi. Heads up, TV Cast (C) is the app to download to sync videos, musics, and such to the tv. Cable is not included.
All in all, after check-in, the stay was nice. Everything was clean and spacious and the washer and dryer worked great. Towels (extra as well), iron, ironing board, shampoo, conditioner, lotion, waters, chocolates, and hangers as well. There just needs to again be improvements because check-in to me is one of the most vital in the first impression of an Airbnb stay, but in this case it was more a Sonder stay, because I've stayed at numerous Airbnb's and have never had this issue.