Christian was really responsive when we needed help getting the keys out of the lockbox, and also let the building know when our radiator wasn't putting out much heat. Very appreciative of his quick-and-kind help! The apartment was cozy, and everything was clean and worked great, and the building was quiet. The streets outside are noisy but that's what New York is supposed to be like, so we loved it! Shops and restaurants are right outside the front door, and only a 10 min walk to the Empire State Building. Perfect crash pad for walking all over the city, and we plan on staying here again when we come back :)