Right from the start Chris was very responsive. I had a little trouble getting the lock box open for the keys. The little slider is tight. I had to get out a key to push it. I could not do it with just my fingers. Chris had made a point of saying he would be available to assist with any difficulty during checking and he was. I immediately sent him a message and he offered to walk over and help, but I got it worked out before that was necessary. I really appreciated his availability.
The unit was clean and had everything we needed. We're still young enough (barely?) that the walk up some pretty steep stairs to the 4th floor was not an issue. Some have said the building itself is a little run down. It's true that the inner walls are quite dingy, but in a "New York experience" kind of way. :) That certainly was not a problem for us.
It's a block from the subway station at 14th St. and 7th Ave. There's a little bodega right around the corner on 7th that we made use of multiple times (good bagels and coffee and friendly folk behind the counter). Less than a 10-minute walk to a couple of favorite locations on Greenwich Ave. (Bluestone Lane coffee, Mah-ze-dahr bakery) and Chelsea Market.
There's full tub/shower in the bathroom and the water is HOT (be careful). Plenty of space in the chest in the bedroom. Comfortable bed and sofa. Neighborhood feels plenty safe.
All in all we'd do it again ... and not just because it's one block south of our daughter's apartment. :)