Its basically AC hotel by Marriott. I never got to meet the host per se. Since it's a hotel, so it's the exact same process of checking into a hotel. Reception staff were very accommodating. We stayed here for one night and had a taken a room for 4 people with two double beds. Heating wasn't working, and my parents were already asleep by time we realized. I went downstairs and they allocated me another room free of charge for the night. Recommended from my side. The only downside is that they will charge around 28 dollars as taxes when you checkin.