Overall - great customer service, great "veneer" or organization, but the underlying infrastructure needs a little work and wish the price point was slightly lower.
The stay was okay. The customer service and communication was excellent and I really appreciated Chelsea helping me with any and all requests from me. However, I think the building could use some underlying upgrading by the owners and don't think the price point is currently fair.
All the facilities were clean and new additions (really warm feeling and great looking), however, I think there's an underlying issue with the drains, piping, air conditioning. Every morning I had a new batch of gnats that would fly up from the drain in the shower. Chelsea did everything they could to get rid of the gnats, but they just kept coming, so every morning I had to kill about 20 or so gnats while showering. Chelsea (again, great customer service and responsive) then moved me to a new room, however, that new room's AC unit had black mold on the unit, therefore, I requested to go back to the gnat apartment. Better killing gnats than breathing mold all night.
Finally, this building is kind of like a hotel with personality. But all the amenities are the same as a normal hotel, and the room sizes are very similar to hotels I've stayed at in NYC. Therefore when I saw that comparable hotels (e.g. Hilton or Marriotts) were a similar price point to staying at the Chelsea Inn, I was a little bummed out. If you need to be in the Chelsea location, I'd say its fine, but if you can sacrifice location a bit, I'd recommend just booking up at midtown with the chain hotels.
Overall again - great customer service, great "veneer" or organization, but the underlying infrastructure needs a little work and wish the price point was slightly lower.