This was the worst Airbnb experience I’ve had. The location was not as described. We had to wait in the street in our car for over two hours before we could be let in. The host said she forgot our reservation so there was no cleaning. She referred us to her manager who wanted us to wait another hour but eventually gave me the lockbox combo. Main door doesn’t lock. We were told to access apt 1A but the door would not open. We were then sent back to the lockbox for the keys to 3rd floor. There are rat traps everywhere. This location does not have a living room and it does not have offstreet parking. Not in Manhattan. The toilet will not flush all the way/mold in the shower. Kitchen does not have a dining set only a table w/small stools. We were offered $100. Refund for all three nights but we didn’t stay at all. We felt unsafe and move to Hilton. After we left the host messaged us promising a full refund but did not follow through. ABB took the complaint and issued us a full refund.