This was my first time using Airbnb and it couldn't have gone better. Carrie made the process smooth and easy with great instructions on how to get the keys. The room was great and the apartment is immaculate. She responded very quickly to any questions that I had. Even though we never got to meet in person she definitely made our trip more enjoyable. I would highly recommend staying with Carrie to anyone visiting NYC and looking for a great location at a very affordable price.