Renee was very helpful and professional. The apartment was pretty much exactly as we expected it (a bit oddly laid out, but nice and well maintained).

The neighborhood was to be honest a bit off-putting at first to us white suburban California types, but it worked out fine.

The subway station was reasonably nearby, and the A train express got us into Manhattan in good time (Note: the subway entrances are a bit confusing- two of them go only to the 'outbound' trains, and two to the Manhattan bound ones).