I had a very bad and disappointing experience with Duane and his crown heights apartment. I was looking for a place to stay in between moves in Brooklyn for a month with my family (3 adults and 1 small child), and communicated everything clearly with Duane prior to booking, but upon arrival I found out there was no closet / shelf space in the apartment and the place was quite cluttered with his stuff that was so hard for us to find space for ourselves, let alone the things that we brought with us, and to top it all, he refused to move things around to accommodate us, he only sent Paris to move few coats in a closet to clear hanging space for some coats, also refused to change our reservation in any shape or form, basically took our $4k, laughed and said take a hike. Airbnb customer service offered to buy a cheap portable closet and send over, but I frankly couldn't think of a place to put it, middle of the kitchen would be the only option. I was shocked to see how unaccommodating Duane was with us, knowing that he was aware of our situation (moving in between places with a small child), and despite all those positive reviews that fooled me as a new comer. If I were him, I would just put my clothes in boxes and clear up some space, but instead he went on to give me a lecture about how I didn't understand airbnb community and respect their values such that it's acceptable for hosts to charge such hefty amount of money (for quite a mediocre place and neighborhood), give no closet / shelf space to the guests and refuse to accommodate them in any ways. Apparently he cared so much about his reputation in this community, so I wonder how he feels after reading this comment. Oh, and by the way, the place was advertised with washer / dryer in the apartment, and there were 2 units in the kitchen, BUT we were not allowed to use them. Paris showed up with $10 worth of coins the day after we moved and said we could use the units in the basement, we found that gesture quite demeaning. Also, the neighborhood is not all that safe, for those who are not from NYC, constant presence of cops in street usually is not a good sign, they are there for a reason. The apartment was on the first floor, and one of the windows wouldn't lock that made us feel quite uneasy. So bottom line, if you have similar situation as mine (in between moves, with a small child) and need some extra space, this is not for you, and for everyone else, be sure to go over every single detail with Duane before booking, as he is quite unaccommodating and very serious about his strict cancellation policy. We also got only one set of linens for a month stay.