Cute and comfy loft apartment right near the J and M trains! We didn't get to meet Eleanor, but Alex was very helpful and kind, easy check-in and great suggestions. The loft and balcony overlook the Subway lines which give it a great city vibe. Some other reviews suggest earplugs, but we didn't have any issues and actually liked the white noise. The loft doesn't have a traditional door but it still felt very private and fit our needs perfectly. The only suggestion I have for future travelers is to bring a backpack like we did instead of a suitcase, so you won't have trouble with the stairs. Great stay, great value, and some cool bars/food options right outside. Thank you both!