I did not get to meet Mursheda but hee husband Nazmul was very helpful. He explained everything thoroughly and even called to check-in and make sure everything was alright. I can't complain about overall stay. It was just right for 2 adults. The apartment is small. There are 2 rooms only used 1. Only issue was the bed. There are 3 pots that you can use. Cups, glasses, plates, bowls and silverware. Also your basic seasonings ams chamomile honey tea. Good for this time of year in NYC. Nazmul was very very nice and respectful. I would definitely stay again.