We booked this home the first week in Nov. 2019, it was paid in full on time. Less than 48 hours from check in time I get a text from Sam stating that there had been a flood in the home. She was trying to make accommodations for us because it was last minute. I get a message from Sam 24 hours before our trip stating we would be staying in a 2 bedroom 2 bath townhome our first night and we could go to the original home we booked that Friday. ( it’s 9 adult women) Inconvenienced yes but we wasn’t gonna let it ruin our trip. We arrive at the town home and we were packed in there like sardines in a can. Two ladies slept on the floor, 2 on couches! So Friday morning I call Sam. She advises me that we need to be out of that townhome by noon and we could go to the original home we booked that evening at 7pm. So Sam wanted us to be homeless for 7 hours in New York, it was raining and it was cold...we from GA/FL so you know we were freezing! Mind you Sam has been paid in FULL and wanted us to be homeless for a whole 7 hours. Just walking around NYC with luggage. This is where all the understanding that I had been having went completely out the window. I advised Sam that this was unacceptable, and she was very unprofessional. We talked and she was apologetic and finally admitted that another family was staying in the original home we booked. She stated that they would be out around noon and she needed until 7pm to get the home cleaned. That is when I advised Sam we would be out the townhome as she requested by noon, and we would be contacting AIRBNB for a full refund! By the grace of God we found a very nice Hotel and us 9 ladies made that our new home for the next 3 days. I’ve booked with AIRBNB at least 7 times and never had an issue. I do want to give a big kudos to AIRBNB for issuing me and my party a refund for the home. It killed me to give this horrible review but I had to tell the truth and possibly save someone from booking with Sam.
Our trip was booked from March 5-8.