This is a nice, clean and tidy apartment in a good location close to public transport, a well-stocked Key Food supermarket, and a number of playgrounds a few blocks away. The sitting room/kitchen and main bedroom with bathroom are at street level but they felt safe. There are stairs down to the basement (not sure this is clear from the description) where the second bedroom is located. Both bedrooms get very little natural light: the main one is at the back of the apartment, the other is below street level.
We feel that communications with the host, Laura, were not very good and the sheet of instructions inside the apartment omitted some important information. We had to contact Laura to ask where we could find a second set of keys, how the electric table top hob worked and how to set the control to alter the temperature of the heating. Her replies were a little vague. For the second set of keys she told us to look around the apartment. We couldn’t find any, so after a couple of days she brought us another set. For the hob at first she said she didn’t know what could be wrong, that it was working fine before. Then she suggested “Google ‘Ikea stove’”. In the end, she explained that you need to turn the dials counterclockwise all the way round to switch the plates on, then back to set the heat level. How to adjust the heating remained a mystery, but the apartment was warm and in the end it worked. Since a couple of these issues have come up also in other reviews, perhaps Laura could just add the relevant information to her instruction sheet.
Another issue was about a broker who came to show the apartment to some potential long-term renters. The first time Laura told us when he would be coming so that was o.k for us. But then he came again another day and nobody had told us. When we mentioned that second visit to Laura she just replied “Really?”. No apology or thanks for letting him in. Before we left, she asked us to tidy and hoover because guests were checking in on the same day and needed to use the unit, whereas the cleaner was booked for Saturday. We were grateful Laura to let us do a late (2pm) checkout. Overall, though, our experience in the apartment was not wholly positive. We are hosts ourselves, and never left critical reviews (and never received one by the way), but we feel we need to mention these negative points.