The location is great for both leisure and business visits in the city. Check-in process is super easy and convenient. Room is very clean and stylish as the pics. The highlight was the staff were super friendly and helpful.
There are a couple things I wouldn’t stay with them again at least not for the same room. The room is on the 5th floor and very loud in the evenings. You can hear all the street noises like cars and construction. That’s why they offered earplugs in the room. I have lived in NYC for ten years so I have very high tolerance of noise but still, the windows are not double glazed so if you are a light sleeper, it’s actually very difficult to get a good night sleep.
Another disappointing thing was cos I work from home during this trip, and I booked the cheapest room but I thought there would be at least a chair in the room for my zoom calls — as advertised in the pics. When I checked in, my room is much smaller than as advertised — two windows instead of three and there is barely any space between the the bed and the TV stand. So the chair shown in the photos for booking is not there. I had to sit on my bed for video calls the whole day, which made me look very unprofessional. I messaged the customer service in the app they are very friendly and responsive, but didn’t offer any solution to upgrade my room or at least offer a chair. Instead they suggest go to the mezzanine floor where there are a few desks for work. But it’s not a private areas, as people coming in and out to use the lockers and the bathroom right next to the desks. It’s not an ideal situation to work or have calls. The lobby area is also very small. They shouldn’t have uploaded misleading photos of the room I was booking and deceived me into booking something is actually worse than advertised.
Overall, if I just needed a place to sleep and shower, this place does the job, but I wouldn’t book the room again cos the value for the price is not worth it.