Chuck was very accommodating and very good at responding to texts. We didn't get to his place until 12:40 AM but he stayed up late to greet us and let us in. He provided us with towels and gave us a set of keys. The only downside was that the room has a small gap at the top of the wall which makes it easy to hear sounds from the neighboring guestroom (ex: their conversation, phone sounds, etc., which can be somewhat annoying when you're trying to sleep at night)