Janine is an excellent host, friendly, communicating clearly and responding to questions quickly. She even left extra keys for us that we requested before checking in. The apartment is perfectly located for us and is close to the subways and buses and a decent supermarket. It is quite clean and spacious. There was very little street noise and we slept with the windows open. There were some window AC units stored in the apartment that I suppose will be installed during the hotter months. This is not a fancy place, but was just what we needed while we visit family in the area and enjoy the city. My only real complaint is that the mattress in the big bedroom where my husband and I slept is way too firm, and seems to be a cheap one. Our young adult son didn't like the mattress in the middle sized bedroom much either. The pillows were pretty flat, too, (but I always travel with mine these days). Because of that, I would give 4 and a half stars if I could, but the other pluses outweigh the negatives at this price point.