Charlotte's place is gorgeous. I can describe it as cozy, homey, lavish, and chic, somehow all in one. It looks exactly like the pictures, for the most part. However, the garden is bigger and more beautiful. The place was as clean as could be, and as we came during the COVID-19 pandemic, we noticed plenty of cleaning supplies on hand.
Charlotte is an excellent host. Meeting us upon arrival, she showed us around, explaining how everything worked and where everything was in cabinets. Also, I asked if there was a blender in the house. There wasn't, but she had one in her own home (the apartment upstairs), and she let us borrow it, without hesitation, for the entirety of our stay.
If we had any questions at all, she was a quick message away, no longer than 1 hour response time.
I cannot recommend Charlotte's Airbnb enough!