Pros: The apartment is just as it looks and pretty spacious with enough amenities in the kitchen. It’s quite quiet for NYC and The Heights. It’s easy 2 min walk to the metro.
Ana the property manager was quite kind and took care of my requests. Without her mediating between me and Mark the rudest owner I’ve encountered using airbnbs my stay could’ve been completely downhill. So I greatly appreciated dealing with Ana.
Cons: Mark the owner was quite rude because I requested one extra towel as there were 2 of us from Ana. In addition the apartment heat was not working appropriately for the 15 degree weather and there was an issue with the surge plug for the mini heaters not working. Mark the owner continued to be rude because I expressed this and requested another plug and heater and tried to label me as a guest who complains about everything. Wanting enough towels for 2 guest and wanting proper heat in 15 degree weather are not unreasonable requests. He seemed more worried about reviews than honoring simple requests.
Thanks to Ana mediating, Mark did indeed order a heater and new plug and the majority of the stay went warm and great.