For my first stay in NY, this was a great place to stay. Good location and safe area. It’s about a 4 min walk to the subway, walking distance to the laundromat & good food places.
The cons were the bed, it was pretty hard and they only give you 2 pillows.
I would recommend bringing your own pillows and your own shampoo/ conditioner, body soap.. little supplies like that.
Also, it’s about an hour subway ride to Times Square so be mindful of the commute.
Other than that, communication was good, and had no hassles.