Anna was a great host...she was very responsive to all of our inquiries prior to our stay and had some great recommendations for us...the key pickup went smoothly,and the apartment was just as pictured. The bottle of wine waiting for us when we arrived was a lovely touch! We loved our stay in the East Village, it's such a great neighborhood and after a day, we felt like we lived there. While we've been to New York many times, it was our first AirBNB experience. It won't be our last.