The first night was double booked due to a flaw in the system because the place can be rented as a duplex or single. We were offered a hotel room but would have to pay the extra and in the end took a generous refund and got our own hotel. (Still over the amount refunded.) We appreciated that it wasn’t intentionally double booked and he did what he could when he realized it was, but the stress it caused for our trip doesn’t allow me to give 5 stars.