I would advise not to book through Airbnb to stay here, if you do you may be greeted with a whole host of issues like we were. On arrival there was an issue with the email address Airbnb generated, we were given our room number and code and nothing else was mentioned about it. When we returned the next day after some exploring in New York we couldn’t access our room as the code didn’t work. After an hour of waiting about to get through to customer service we were issued a new code and thought all was fine. We rushed out for our reservation that evening after waiting around and on our return at around 11pm we were locked out of our room again as our new code was not working. We were told by security that no staff would be in til 7am the next day and that if we can’t get in to our room with our code then they can’t help us. Terrible. Finally after an hour someone through the sonder app chat managed to open the door from a distance. We had spent the last hour thinking we were going to have to leave our stuff locked in our room and go elsewhere. The next day we went out to the natural history museum, we returned later that day to be locked out yet again. Don’t get me wrong, the rooms are nice and look like the photo and all the staff on the front desk are pleasant but this was a shocking experience, never again. If you pay around £250 per night or any amount for that matter then you expect to have access to your room at all times, it’s simple really.