Sandy was great, I did not get the opportunity to meet her but she was always in contact with us. She was very accommodating with last minute changes (adding an additional night stay) and allowing us to check in a little early because we arrive ahead of time. Sandy was very accommodating. The apartment was just as pictured. Very homie and comfortable. The AC was great for the hot days. I would definitely recommend Sandy apartment. Will stay agin if available on our next visit to the city. Thanks Sandy!