The unit is as described, I had a ground floor unit and heard mice/rats scurrying around. I tried to sleep through it, but by day 2 I couldn't stand it. I work as a travel nurse, and know rodents are an extremely common problem in older NYC buildings. I do not want to be close to any vectors for infection. I sent the audio recordings to Ignacio, and he was prompt to respond. He did ask pest control to come, but they came during the day. I don't claim to be an expert, but mice are active at night and the mice problem I noticed was only evident at night. Asking pest control to come during the day doesn't really do anything. The unit had no obvious holes or cracks for mice to get into the unit, but you can very clearly hear them scurrying about. Ignacio did cancel my month long reservation, I paid for the days I was there. Pest control reported no mice problem. If you do stay here, it's important to get video/picture proof as audio recordings are "unacceptable" as proof. Overall, okay.