Hill cares about your money, not your comfort or safety. We arrived with no Air conditioning on the main floor, we left with no Air Conditioning on 2 of 3 floors after 7 days. All this during a heat wave. He sent out a tech on day 3, told us the day of arrival "it needed a part", and "It is just a Freon leak, it will be fixed quickly".. Nope. Talked to the ac guy. He said this was his first time out and had no clue what it needed. All I got from Hill was LIES. I found out by happenstance the previous Airbnb customer didn't have AC for a week either. I asked for a 25% refund since the main living area was unusable with no air.. Nope! Trust me, book another Airbnb, or roll the dice hoping nothing goes wrong with this one. If it does, you are on your own.