This place was horrible. The communication was bad. I came to NYC on Friday night and should get a big room for 6 people. But when we got inside, some people stayed there before and she said she extended the stay. so I can't get in the room.
Besides, I had to wait for an hour for the new room which making us miss the reservation for the restaurant. No one made any sincere apologies for us, even the manager. She took one hour to find the room that make us feel so bad. She always said she did the best for us. But if it was the best, this company should find a new system and a new manager. The only good thing here is the location.