Everything about this apartment was great. We wanted to experience a Manhattan apartment and this definitely gave us a feel for it. It was clean and comfortable. Perfect for the few days we spent in Manhattan while visiting NYC. Jey was quick to respond whenever I reached out and called, then sent detailed messages about how to get into the building. Overall, we were satisfied and any "complaints" we had (we really didn't have any) were all related to this being a Manhattan apartment and nothing Jey can control.