Erin, (I wasn't able to meet her), was very available via email to answer all my questions promptly. The apartment, with its upgraded kitchen and bath, was very quiet and very adequate for our needs (we're a 70 yr old couple) even though it was a 4th floor walkup! It was a short walk to our son's apartment who we were visiting, and we felt very safe walking at night in the neighborhood. Despite the fact that we really missed having a microwave, we will readily try to stay there again next time we want to visit our son. Thanks, Erin.