First time using Airbnb, and I couldn't have asked for two better hosts. I knew Gus and Holly were going to be at a dinner party when I arrived Sunday evening, and they were sure to arrange everything with me ahead of time for my smooth arrival. I got a little worried when I arrived and couldn't find the key like we had discussed. It's reassuring to know Gus and Holly have a considerate older-lady neighbor who brings their mail up all those stairs...which happened to include the key Gus had arranged for me to get into their apartment. Despite this tiny mixup, I gave Gus a call and he immediately came from his party to let me in. This slight hiccough did not bring my first airbnb experience down at all; it reaffirmed how trustworthy Gus and Holly are as hosts. I felt totally comfortable staying with them. They made me feel at home, were easy to talk to, provided fresh towels, and gave me great suggestions. (best hamburgers in town one block away btw) I would definitely stay with Gus and Holly if I have the chance again. Props go out to Sid, Vicious and Charlie (the kittehs)