Very responsive and helpful team, the unit was exactly as described. Only downside were things beyond the owners and management control. Such as the neighborhood seems to just throw the trash out in the street in bags and then the rats come and eat it at night. I don’t know why they don’t put their trash in containers? Other issue is that the homeless situation seems to be getting out of control in the area but I think that’s a New York City problem and not the landlords problem. So if you’re planning to visit New York City, don’t be surprised