Everyone drops the ball sometimes, but this situation bordered on dangerous. Navid confirmed my reservation quickly but did not provide information to actually access the apartment. I was in transit and he knew that i would be arriving late at night. I needed to find another place to spend the night at midnight because of this.
I'm thankful that he refunded me a portion of the night I was unable to stay with him, but the amount refunded was roughly 1/5th of the total cost.