Vapee was very responsive and helpful with communication. Check-in is interesting with having to pickup the key at a different location, but it is just around the corner so not inconvenient. Apartment was clean, although the building itself had a funky smell (inside the apartment was good though). Beds are definitely firm, but not unbearable. Overall good place if you are just using for sleep/getting ready. Very close to Times Square and other things to do.