Madison was very helpful when I arrived. I was running late due to flight delay and she waited for me to arrive to take my luggage. We were also able to check in earlier than expected. When we got there the place was clean and tidy, about 5 minute walk from the subway station. She also told us where we could go into town and how to break up the city by area and which subway lines to take to get us there. She was available via text for anything we needed. I recommend if you are looking for a “living in brooklyn” experience. If you’re looking to tour NYC, just know it’s about a 30 min subway ride to the lower east side. More time for midtown to uptown or the west side. Hospitable host and clean place. Thank you.