Nicole was the most wonderful, caring host we could hope for, basically our first contact upon arriving in New York. Despite difficulties with accessing internet for instructions to receive keys, we eventually received them very conveniently. The apartment is ideally located for exploring New York. The Strand bookstore is a stone throw's away, you can get groceries from Union square market and the WholeFoods there. The apartment is filled with owner's things but there is room to place your own. Our 4-year-old loved all the knick-knacks on the dressers and window sills. There is noise in the apartment, but it's New York. It was also a bit stuffy and hot inside, the AC was a bit worn down. The fan did a better job. The wifi internet worked well. Nicole was always very responsive and also provided us with detailed information on the apartment and the surroundings (restaurants etc). She also allowed for late check-out that we much appreciated.