My girlfriends and I booked this hotel for a girls weekend away in the city. We arrived late on a Friday night and started to play music off a laptop as we were talking and catching up. About 30 minutes in, we receive a call saying that we are being too loud and will be kicked out of the hotel if there is another complaint. As it was late evening, we immediately turned down the music and were confused as we did not think we were loud in any way. As adults, we were shocked that we were being threatened to be kicked out of a hotel we had just arrived at.
We spoke with management in the morning and they were apologetic but it tainted our experience and caused unnecessary stress. We did enjoy the lovely shuttle service and the great room, but I think the listing should be clearly advertised as a family hotel with a strict noise policy. The unrealistic expectations caused stress and tension in our trip that could have been avoided if the listing was clear.