Lori was extremely friendly and responsive in the booking and was great about meeting us late (we got in around 10 PM). She explained everything we needed to know, gave recommendations for restaurants / retail nearby, and even let us check out a little bit late as we were waiting for a late train back to DC. The photos are accurate to the unit and everything was clean and comfortable. Absolutely no complaints and I'd recommend booking with Lori again! Also, great location and very accessible to many train lines, it was very easy to get to and from Penn Station and elsewhere in Manhattan and Brooklyn, as well as having many restaurants in the near vicinity.