Unfortunately, we had to completely skip our 3 day trip to NYC. Once we arrived at Nora's place we found that it hadn't been cleaned - for instance the bathroom had toothpaste in the sink, the toilet was dirty and had not been cleaned, the shower and bathroom floor was dirty with debris and hair, and what appeared to be a dirty towel still hanging on the door. We immediately left the apartment and then contacted Airbnb who then provided us with a full refund after we provided a video and pictures of the apartment. In addition, we attempted to contact Nora in the morning before our arrival later in the evening because she had not sent any communication about checkin. We were unable to reach her by text or phone and were only contacted by her after Airbnb intervened. We were really looking forward to exploring the city but had to re-direct out of the city altogether given the unexpected issues here. I've had great experiences with Airbnb, however this was an exception and hope that others can avoid our experience.