I work for an artist agency and a client of mine was going to be in New York City for about 10 days. She hates staying in hotels, so we found this great option via AirBnB. Rob and Jim were SO helpful with all of my questions and with all of the instructions, etc. They also went out of their way to purchase extra cooking supplies for my client before she arrived. They were also so quick to respond to any concerns or questions I had. My client said the apartment was nice, clean, and in a perfect location. She mentioned how comfortable the bed was, too. The only complaint she had was that it was a little hot in the apartment (due to old radiators that pretty much every apartment in NYC has), but that with the window opened a little bit it was totally fine. All in all a good experience and I will definitely keep Rob and Jim in mind if I ever need a place in NYC or West Hollywood!