First, I never intended to write such a long review, I actually did not want to at all because I wanted this experience to go away and be behind me, but I strongly feel that my story needs to be heard. My employee and I came to NY for two business meetings and checked in to Tom's place late Thursday night. There were 2 doors (one to the front and another to the entry of the home) We only got 1 key to the front door but never got a second key to the inside. Mind you the second door was already unlocked upon our first checking in and, since we did not have a key to this door that is exactly how we left it; unlocked. The next morning we left for our meeting only to come back later that night and find all the lights on and that second door that enters the home, (the one we left unlocked) locked. We were totally obstructed from getting in with all of our belongings inside. Gratefully had that 1 key and were able to get in the front door and sit in the hallway (it was chilly outside) but now we are afraid and panicked that we had been swindled out of our money and worried about our belongings. I thought to first contact the Police, however I contacted Airbnb. Unfortunately the first representative I got refused to help and actually hung up on me but after trying again the second rep Danyel stayed on the phone for the entirety of this debackle. She tried to contact the host as well but could not reach him either. By this time I think I'm having my very first panic attack because I am sick to my stomach nauseated and throwing up because I was scared that we (two women) had been scammed and would be stranded and have to spend extra money on a hotel for two nights (which according to airbnb would not have been paid for, unless taken out of the money for the rental *side eye*) Finally a stranger (not our host) comes while we were standing in the hallway (tells us he is the hosts "brother") goes through the basement and and opens the door. Again never hearing from our host and still having airbnb witness this we were scared sh**less... who is this random man and why hasn't our host still contacted nor alerted us that anyone else was coming?? We were not so sure this was a safe place to stay and had been hindered from our quiet enjoyment of this home that we rented so I opted to stay at a hotel. Unfortunately we never got a chance to go thanks to Airbnb cancelling our hotel reservation (*another side eye*). Needless to say this experience made for a very frightening and uncomfortable trip that ruined my entire focus and vibe of my business meeting and could have possibly cost me an employee. Did we...