Normally i don’t write these kind of reviews but this Airbnb was the absolute worst. This was far from a “luxury” experience and I am still awaiting confirmation for my refund. I drove over 4 hours to this location to spend the weekend in New York... long story short i ended up having to wait outside of the room for another 3+ hours because I was provided with an invalid code. As i waited for their “24/7 support” to get back to me… multiple guests informed me of issues they experienced regarding room access or lack of communication. When i was able to get into contact with their “support”, I had to continuously be put on hold with 4 different representative for them to then tell us that we are out of luck and that they cannot help us get into the room we paid for. As a guest , I was clearly misinformed and this organization had very little professionalism. I have My suggestion to anyone looking to book this Airbnb… use caution and please consider other options. I’ve done Airbnb for over 5 years and I must say this was the absolute WORST experience I’ve ever had. I’ve lost over $400 to this company and will be sure to take further action if there is not complete compensation for this.