The guess was very inconsiderate with the very cold weather in NY around December. The heater was turn off most of the time including some nights, and because of that the room remained extremely cold, especially that it is located on a basement with no sun light to heat it.
When I try to reach out to her to ask if she could turn on the heater, I was ignored both times. Her lack of care in this situation is very telling.
All of this mess with our stay did not allow us to enjoy the holidays as we would have wished.