Check in was prompt and communication was great. The apartment is a nice size for NYC. We have a family of 4 and managed pretty well. Loved having a washer/dryer as we stayed 6 days. It’s simply decorated and has all the basics. We needed additional towels and sheets, which were brought to us when asked, which we appreciated. The dining chairs are a bit rickety and there were only 3. Thinking they might need new ones before someone hits the floor. We figured out the heating system after trial and error and it worked great. The subway is literally across the street as is quickie pizza and La Chula which was very tasty. The store just down a block has everything we needed. Also Uber and Lyft are literally there in 5 mins or less if you choose to use them. The only downfall was the street noise which could be really loud at times especially the sirens, so if you are a light sleeper, bring earplugs or use a white noise App. Also be prepared to go up 3 flights of stairs !