I am giving The Ridge a four stars. We booked the reservation through Air BnB and they were very helpful and answered all our questions we had.
Upon arrival, the lady at the front desk helped us with any questions we had and checking in.
Our room was nicely clean and comfortable for our night stay in the city. The 7th floor had a balcony that over looked the city and their bottom level of the hotel was a business center with snacks and drinks--very convenient. The morning of check in we woke up at 11am to start getting ready to check out, we received a call from the front desk and they asked if we knew what time check in was. I mentioned that we assume it was 12pm since that's what we were going off the app and nobody told us differently. I assured her we would be done packing up and down in the lobby in a half hour. She continued to mention how if we didn't check out by 12pm she would add a late charge to our bill. We also heard her walkie the house keepers and mention to them that we are still not checked out and they are aware of the late fee if we don't come down to check out before noon.
We hurried and packed and made it down stairs to check out by 11:38am. Overall, the stay was not bad just wish management or the front desk would have been more understanding about the confusion from the app we used and their hotel check out time.