We saw Natasha and her boyfriend only few times during our 6 nights stay because they leave early for work but when we needed help or had questions they were very nice and helpful. The room is really lovely with a comfy bed and space for store/ hang your clothes. The bathroom was very clean and as shown in the pictures. All in all did we find a great place here for visiting NYC. We would always book it again. Only it takes a bit to get into the Centre (Manhattan, around 30-40min) but it's totally worth it considering the price.