Overall, you get what you pay for and this is a pretty good value for what you get. The check in process was hindered by an incorrect door code when we first arrived. Our door code was randomly changed midway through our stay as well, forcing us to call customer service again. The front desk won't help you, so you have to call and explain everything on the phone. The room itself is small and the bathroom is bare bones with a steel sink and counter but overall the place is clean and safe, just small and inconvenient with customer service. The location is great. A block from the subway and just a 5-10 minute walk from central park. Good if you're on a tight budget.