I checked in at the Sonder Flatiron with high hopes given my previous experience with the Sonder in another location.
I arrived later in the evening and check in was easy I went to my room to discover a blood stain on the duvet. I slept with only a sheet the first night.
I woke the next morning to discover the shower did not work. I noticed that the shower panel containing the control knobs was sitting away from the wall. I received a message from the Sonder explaining that I didn’t know how to use the shower. Two days later while taking a shower the overhead shower head stopped working and water was pouring out of the back of the shower control panel.
The Sonder refunded my cleaning fee of $50.00 and that was it. Nothing more.
It was a horrible stay and I will not be giving the Sonder my business in the future. Moreover I will let my friends and family know to avoid this business.