The hotel has the appearance of other similarly priced and designed boutique hotels like The Hoxton but the rooms are much more modest than advertised and the amenities and service leaves a lot to be desired. We had difficulty finding help when we needed it and simple things like extra towels or glassware was a struggle to get. The location is great and the restaurants and bars are lovely too. But the “4 star” label feels like a stretch. If you want a clean room in a great location then set your expectations there and you’ll be fine.