my experience was great. the apartment lay out was awesome I did not get to see Trevor, but we did have a phone convo the night before I explained to him that my flight was coming in before check in time and he was ok with that. when I got there he left a bunch of instruction on a chalk board of the nearest train stations, the closest grocery store and numbers to call for cabs. the apartment was was neat and clear he left a portable heat in the room and i'm glad he did cause it was very cold at night. overall my experience was excellent.