I did not stay here. Lorna did not answer her phone 6x she answered after we were stuck outside in the cold for 3 hours dealing with Airbnb support. I understand life happens sometimes but you should be prepared for this especially if you are living in Jamaica not in NYC. In the future try getting entry codes to guests at least a few hours before check in. Also recommend adding a backup phone number for someone to help with the door. I had an 11 year old crying and tired from a 6 hour flight so not the experience we wanted to start our family vacation.