At first Elevate was extremely responsive to our two issues: 1. One of the showers had no hot water and 2. The internet went out. They told us to run the water until the water got hot (we did, for a half an hour, before I could simply no longer abide the waste of such a huge amount of water) and that failed to work. It also made no sense since I had hot water all of the time in my bathroom. They never attempted to fix the internet and never responded after they said they would look into it. I find both of these unacceptable. They should have offered us a partial refund, instead they were silent. I am also an AIRBnB host, and there is just no reason to deal with a guest this way. I paid for two bathrooms, they should both work, as should the internet.