The location, check-in process, rooftop, balcony, and access to laundry and gym were so amazing! Katie was so helpful, communicative, responsive, and kind. My family and I had a great stay and our only concern was that the place wasn't as clean and stocked with necessities as we would have liked/hoped. I did reach out Katie about this and she responded right away and worked with us to remedy the situation which was very much appreciated! Thank you Katie!