My family & I stayed at the condo for a weekend in NYC and very much enjoyed our stay. It was easy and quick to travel to the city, but parking was a first come first serve in surrounding blocks. One of the AC units in the bedroom would turn on for about 2-3 minutes, then shut off unexpectedly. We worked to figure out the settings and right mode to keep it running, but it still had a mind of its own and would turn off out of the blue, making it difficult to keep one of the bedrooms cool at night.
When first checking in, they asked for a ETA time frame so they would be able to meet us there and let us in. Once communicated, we had to wait an additional 20-30 mins to meet the host and be let in the property (originally stated that they should be there in 2-5 mins after arriving at the condo). Once we were let in, the hosts were great at showing us around the unit and answering any additional questions we had.
Upon checking out, we inquired about the process and ended up chatting with the brother's roommate compared to the brother/sister that were the original hosts after waiting a little while for a response back. It was a relatively smooth check-out process that was quick and easy. After heading home from a weekend in the city, I realized I left a pair of shoes at the property by accident. I immediately reached out to the host to see if the cleaners were able to find and retrieve my shoes, only to have to wait 5 days for a message back. They mentioned the cleaners would be heading in the next day and would reach out with the result, but am still waiting to hear back on the shoes.
All around, the place is as it seems from the pictures, with the subway steps away and plenty of restaurants within walking distance. Easy to travel to downtown and explore around!