The communication from the beginning of our signing up was fabulous. We knew where to go and how to get there. However, we weren't aware (maybe we didn't read it) that although there was a coffee pot there was no coffee. It was freezing in the morning and we were hoping to get warmed up before braving the weather. The suite is not exactly as described or pictured. Nice accommodations,spacious but not exactly chic. The beds were like nice futons not very comfortable. It was an expereince.