The room itself was fine. It was nice, modern and clean with lots of extra amenities. The main issue I had was that for the price you pay you expect to have the full package; so the room, the rooftop access and the pool access. It's not until you get to Sonder that you find out the "seasonal" pool access is open from 30th May - 5th September. My main issue with this is that Sonder uses the pool as its selling point and doesn't clarify on Airbnb or the website what the actual conditions are. And it wasn't just me who felt this way, other guests I spoke to felt that they had been misled to believe the pool would be open by now (we were there around mid-May when it was quite hot in New York). So I would just like to see more transparency on this part, so that we had been more aware of what to expect. So apart from being disappointed that I couldn't even access ANY of the pool area at all (the whole section is closed off), I thought well at least I can have the rooftop area but that turns out to be too good to be true as well. The rooftop area is VERY small with so many rules and regulations that, again, you only find out when you get there. And on the rooftop rules board they have at the door they say the roof is open from 9am - 9pm but when I tried to access the rooftop at 8pm it was locked. I went down to the reception to find out why and she didn't give me a straight answer. At first, she said because the rooftop always closes at around 7pm to 9pm??? and then she said that they closed it because it was raining (it was not raining) and then she said it was because they were short staffed and so she couldn't open it back up for me and my friend on our last night in New York when there was a beautiful sunset we wanted to see from the roof. The reason this annoyed me the most was because of the price tag I paid for this place. If I had known that there would be no pool access and limited rooftop access I probably wouldn't have booked this place. So Sonder, please stop using these facilities as your main selling point when, in actuality, they are more terms and conditions to them than it seems. Transparency would have been appreciated.