Nina doesn’t communicate. AirBnB had dates available and the place was actually unavailable. This has happened before and I am completely understanding to this and will just book another place but the host tells me that the place was not available. I made numerous attempts to contact Nina but nothing. I received the check in instructions and it wasn’t until I sent my 6th message saying I was outside freezing and trying to locate keys that someone responded. I ended up having to book last minute another place but lost $250 tickets to a broadway show I was planning to see for months trying to figure out where I was going to stay. The really irritating part was that all someone had to do wax let me know the pace wasn’t available and I would have made another reservation, but the time to do that is not when I am supposed to arrive. Communication. Is. Key. Also, I didn’t stay here so I don’t know the state of the interior but the check-in process was the worst part of the New York trip.