This place is really "cocooning".
Cynthia was quick to respond to all of our requests and made her best to make our stay great. She was also very flexible with check-in and out times. We took a shower after our last day in NYC and could let our luggages over there.
However for us : a family who travels with a child combined with the jet lag (early wake up at 5 am), this is not the most convenient place to stay as we felt uncomfortable to disturb our host. We should have opted for something more anonymous but this is our mistake.