To get the bad out the way first, we had a small issue with bugs in the bathroom but they assessed the problem for us very quickly! Not to mention it was 2:00 am. Quick response, handled the issue and also refunded 25%. Other than that...perfect stay for me and my family. Spacious and clean. Very convenient to downtown Brooklyn on a quiet block. And the owners are the best! I’ll be back in two weeks to stay again!