The second 'double' bed was a hard futon that could not be slept on. The flat was dark and dingy (even during the day the lights had to be on full and these were overhead ones) and there was no locked entry to this flat from the upstairs flat/s. The neighbourhood was fine during the day but not walkable at night. When we asked for more pillows for our daughter's bed we were told to take them from the other bed (there were 4 pillows in total for three of us). You can hear all the footsteps from the flat above and their activity starts around 6am. The second bedroom is in fact a back lobby - the reason there is a futon there is that there is no space for a permanent bed as the doors (one inside opening and one opening to the 'garden') would then not be able to open. The essentials were salt and paper and some herbs. There was no shampoo in the bathroom (it was body gel) and I am surmising that the 'work space' was the kitchen breakfast bar. The essentials were salt and paper and some herbs. There was no shampoo in the bathroom (it was body gel) and I am surmising that the 'work space' was the kitchen breakfast bar. When we arrived we had missed the email about the keypad entry details as we were flying. The host was not impressed with us ringing on her door to get some information about entry. It's cheap for New York but you get what you pay for. I would not stay here again nor would I recommend it. It's about 15 min walk to the nearest subway station. The area seems safe during the day but we did not feel safe in the evening. Getting into Manhattan and around Brooklyn is easy. Communication when we were making the booking was fine- very prompt. Check in arrangements were not confirmed til we were on the flight over and away from email. We hoped to be able to stay later in the day of our check-out date as our plane left at night. We were asked to leave at 11am- despite no-one entering the flat to clean til mid afternoon. This seemed unnecessarily inflexible. It was also only communicated to us at 5pm on the night before despite the host previously saying she would be in touch and would try to be flexible. The only communication we had from the host during our stay (and excluding our conversation about check-out) was:1) to confirm there would be no more than 4 pillows and no additional duvet provided (there was one duvet for 3 of us); 2) to tell us off for leaving a coat in what we considered the flat hallway. In fact this hallway was not part of the flat (despite it being the link from the outer door to the flat). This also made us realise that despite the flat door having a...