This place is amazing! Location to everything, super safe and cozy. Elizabeth is the winner of "best host" from my end. She was totally responsive and engaging. She had some special treats such as shampoo, conditioner and lotion and other grooming and pampering extras! (those things are such a pain to pack). She also had the best food recommendations. I was traveling with my 18-year old daughter and we asked lots of questions about everything and the responses were immediate, which is so nice in the hustle and bustle of NYC, because there is not time like the present to get answers! You won't regret your choice, enjoy!