Hi,
Apologies for grammar and typos, doing this on my phone.
I stayed at this apartment for five weeks during peak COVID 19 (July 2020). Upon arrival the space wasn’t entirely cleaned, there were quite a few loose hairs in the bathroom and the dishes clearly hadn’t been cleaned. I expected better for a $100 cleaning fee, especially since we are in a pandemic. I had to thoroughly clean everything to be comfortable in the space
Overall the stay was enjoyable. Great location
Don’t get locked out! They're going to charge you $50 before they will send someone to unlock the door. But thats the least of your issues, good luck dealing with the grumpy “emergency line”
I forgot keys inside taking out trash at 9pm (understand its late so brevity etc is acceptable) but was greeted with sarcastic and aggressive responses such as “I’m not a mind reader” when I forgot to include apartment number in my initial text. Fyi their guy came with a roll of 50ish keys it probably didn’t matter all they needed was my name to charge me. I would have appreciated a “what apartment #” or something similar instead of sarcasm
Additionally, I forgot an item moving out. I knew housekeeping was there because we connected on the way out. Since I didn’t have keys I had no means of getting into the building. I texted the emergency number to ask to contact them. Zero response. I followed up the next day thanking them for ignoring me and they said “we only respond to emergencies”. I dont expect 5 star hotel amenities from an airbnb but for a professional short term leasing agent they should have a better system in place. They’ll charm you until you pay and stay and goodluck. Its not a bad place but be prepared for absolutely zero support systems.
Also theres only one washer/ dryer for 16 units four flights of stairs down