Andrew’s place was as pictured. It was within close walking distance of the subway, which was great for us as we used that as our main form of transportation. The area felt safe, and had many little shops, restaurants, etc. around if you don’t mind walking a little. We liked Mikes Pizza, and Carla’s was a fun little spot for dinner and drinks. The majority of our stay was great, and without error. Andrew was even kind enough to let us drop our bags early while cleaning was happening as we arrived midday, and allowed us to leave our bags past checkout as we had a later flight out. However, on the last night of our stay, we arrived back around 11pm and when we went to put in our code for the door, it didn’t work. We tried multiple times until a loud alarm went off. We were a bit stressed because we had been gone all day, and just wanted to go in and rest, not to mention all of our stuff was in the bnb. I messaged, called, texted, andrew to no avail. The number provided was foreign and didn’t seem to work. At this point I contacted Airbnb support who started trying to assist us, but weren’t making much progress—mind you, there is no lobby or place to go and wait while trying to resolve this, so we were just sitting out in the small hallway in the middle of the night. Eventually my husband found a way to get the door open, but the code was still giving us trouble, so I messaged Andrew once again to tell him that although we were good for the night, as soon as he saw our messages, I needed him to get back to us. He responded at what was 4am our time and explained that he is traveling in Europe so the time difference didn’t allow him to respond at that time. I completely understand it was late, and that he was traveling; however, as we have family members who manage airbnbs themselves, we’ve seen first hand how they make themselves available at any hour to address concerns from guests, so maybe our expectations are high, but it would’ve been nice to have someone at least in our time zone available to help when we needed it. Like I said, most of the trip was great, but as I’ve seen other reviews with the same issue—it’s probably best to wait until the door situation has been resolved to be a consistent means of entrance before booking.