Andy was not able to meet us personally, which was fine, but we had relatively good communication about getting the keys. He did not provide a welcome document with descriptions of important info for the apartment, but did provide information once I texted him questions. There was some confusion regarding the apartment, which is in the basement, with somewhat convoluted access to the backyard and kitchen. Ultimately, we did not feel comfortable using the kitchen and the hotplate in the basement apartment is not really user friendly, especially much in the way of dishes, etc. Future guests, be prepared to eat out a lot. Finally, Andy advertises fine linens and towels and I would say the linens and towels are ok, but not "fine" in the sense that they are very nice. The towels are bit on the dingy side. Overall, the apartment was not super clean and we had to vacuum and do some cleaning right upon arrival. Overall assessment is that this is a fine place to stay, with great access to Prospect Park and subway lines. If you have a dog, this is a great option.