This place was great. I was only there for the weekend and did not spend much time in the room Brian was amazing every time I had a question he would respond very quickly. Like I said I was out and about so I didn’t get interact much with Brian. The location is great for someone wanting to see New York. I want to add that Jamal and Neil were very helpful and accommodating because I checked in early. If I’m ever back in NYC I’m definitely looking up this place again.