This was the worst Airbnb experience I have ever had. It was so bad that I had to leave after two nights (out of a six-night reservation). There were two big issues:

1) Photos show what looks like a "real" bed, (i.e. a full spring mattress over a box spring). What you get instead is a flimsy Ikea Moshult over an old box spring frame. This means that the wooden slats of the box spring push painfully against your back. Here is a video showing what you really get: https://www.youtube.com/watch?v=OlGbt0EM1vU

2) The host was offensive and rude, when I told her about my discomfort; she suggested an ad hoc solution to insert a tatami slat between the Ikea Moshult and the box spring. When she suggested this idea to me, she asked me if I knew what a tatami was. I said, "yes, of course, I'm Japanese." Her response to this was to aggressively assert, "no you're not! You're Korean!" Who says things like that? It was a power play to try to wrest authority over knowledge of what a tatami is, as well as a move to bully me by making me feel uncomfortable. When I pressed that I should know better than anybody what I am, she backtracked a bit, by saying that all her friends who were Asian males who were named Ken were Koreans. She said that Ken-ta is a traditional Korean name. It is not. Ken-ta, Ken-ichi, Ken-ji, etc. are all Japanese names. Alex makes unfounded statements and is volatile. Never was there an attempt at empathy for the customer. The bed was bad enough, but after interacting with the host, I was offended and did not feel safe. It was so bad that I left early after two nights of a six-night reservation (i.e. it was painful enough to risk losing $372 that I had already paid for the remaining nights). She has not properly apologized for her racial insensitivity to this date and refuses to reimburse me for the nights I did not stay at her place.

An official discrimination inquiry is underway.