Get the 3 elevators that do not go to the 16th floor fixed. And several times the elevator went to the basement after I hit 16 and it lit up and than the light went out the elevator would move and I thought I was going and in some cars it did go up or down or not move I ended up back in lobby. Once I ended up in a lower basement and than again it went even a lower level where-nice hotel workers would great me seeming not surprised by me being in basement. I wasted a lot of time in the elevator, more than I would have ever imagined, Not once on my many trips back and forth did I do it alone.. I always needed assistance, not because my key did not work but because the elevator did not work… you had to use a physical key vs the room card key to get the elevator to work.
2) Two diff bulbs where out. In a special suite that has its own “name” with nice decor lighting that sets a calm mood it only works if they ALL work. An engineer came and replaced one of the two.
3) without a small store in the hotel having a few more bottles of water would be nice.
4) everyone was so quick and nice to resolve the elevator issue for me each time I needed assistance, however the underlying issue was not resolved even as i checked out the next day, one front desk person even made me feel like I was wrong or mistaken and that it must be my specific key and tried to issue me another key, and I said it’s not the Key it’s the elevator to which she insisted I was wrong and this was after I had been through this 8X, someone should have made her aware of the situation so she would not insult the guest over the issue.
5) the pics are of the same kind of room, but I think a different room as the furniture was different and outdated Also the floors in the room.. hardwoods, need to be either replaced and updated or sanded and stained or possible professional cleaned as they where all horribly scratched and scuffed and very unattractive.
6) in a suite or any nice room for that matter I expect a mouthwash, probably just an over-site by housekeeping, Also the toilet paper was so cheep and lightweight I would never buy such a cheep brand, in a room with very nice expensive towels, sheets, bedding and pillows
7)The chocolates where a nice touch and delicious.