Lisa was the best! She responded quickly with any concerns / questions I had especially when it came to check in. She was very accommodating and had a lot of helpful suggestions when it came to what was best to see in the city within a short period of time. Everything was as expected! Travelling was so easy we mostly walked, took the train and ferry, where ever we needed to go. The neighborhood is also really safe. Dobey the dog was so cute! I would highly recommend.