My friends and I stayed at Klaras apartment for a couple nights over New Years. Communication was always great! She knew we were getting into New York early and offered her other place to us to keep our bags while we toured New York waiting for check in. She went out of her way to make sure we had snacks, enough linens and made sure we were comfortable. It is not within walking distance of Times Square but there is a close subway line that will take you right there.