Me and my husband had the pleasure of staying at Michaels while visiting N.Y. Arriving late at Newark, we didn't make it to the apartment until midnight - "no problem", Michael said, and when we got there he had filled the fridge with water and a bit to eat. Absolutely wonderful. Due to a misunderstanding from me and the booking with Airbnb, I had missed a day. Luckily Michael had a day open, and we made a deal to stay an extra day. We were very happy with our visit and we will recommend staying at Michaels any time.