Michael is very good at communication. He was there when we checked in at 2 am and helped us carry our luggages up to the 5th floor! The apartment is on the 5th floor with no stairs, so please be aware of that. The apartment has everything we need and it was very good value for money. The location was amazing - right at everything and very close to the subway. The downside was that it was close to Penn Station, so there are some homeless people. Overall, it was a great experience and a great exercise for us. Walking up and down 5 floors everyday definitely make me lose weights (which is great!)