We felt at home. Lilian was friendly and ready to help. The apartment is very spacious and comfortable (we were two adults and two kids); it is newly remodeled and has everything one needs. We enjoyed lounging on the roof-deck. It is easy to have food delivered. The subway is just around the corner, next to a CVS drug store and across from a Starbucks (for breakfast, go to Amy Ruth's on 116th, its really good, and comes with fresh biscuits - get the grits).