This apartment is incredibly clean. Every surface is sparkling and the bathroom is immaculate. The woman who checked is is was kind. The location was walkable to Times Square and Empire State Building even for our tiny 5 year old. There were no extra trash bags. Checkin was somewhat difficult and crowded especially after a long day of site seeing. It would’ve been nice to go directly to the apartment. Instead we were waiting in line while another issue was resolved for a simultaneous checkin. Their apartment was not ready. We were able to checkin about 20 minutes late. It was hot and crowded in the small waiting area. This building only holds Airbnb apartments. So when we arrived to checkin many others arrived to checkin at maybe 7? Different checkin desks in the lobby area. It was somewhat of a mad house. Wanting a cold drink I attempted the vending machine but it took $10 off my card and gave me nothing. With some checkin improvements I would consider staying again.