We did not meet Mania during our 4 days stay. Sometimes it was hard to reach her on the phone, but in the end she was willing to help me with some issue. The room is really small for 3 adults. During the night it was hot and a bit humid. The bathroom would need some repairs. Wifi did not work since we couldnt find the right one. There was a coffee machine but no coffee to put in it. Location is good if you want to go to US Open, otherwise it is about 80 min to the Manhattan by bus/subway.