Staci had great communication and was very accommodating! It was very clean and she left a special treat for my daughter's birthday! There is a family who lives upstairs, but we thought they were very quiet and respectful. FYI, there is street cleaning on Wed mornings, so you have to move your car for that time, which was no problem because we drove to our destination that day. If you are going to the Mets game, drive, do not take public transportation. Bussing and the subway are difficult to navigate and Staci helped as much as she could, but you really have to do your research on what to take. This is nothing on Staci, but it's amazing how many New Yorkers in the area who don't know how to get to places. Have a MTA card for the bus (or change) and you can use this on the subway too, but you can't buy them on the bus, you have to get them at the subway. I tried with the app, but you can't load money that way (at least I couldn't find a way). This neighborhood is very quiet and parking can be a little difficult, but we always found somewhere to park on that block. (Might have had to drive around a time or 2 😉.) You can sit out back in the shared patio, which was cute. Would stay again!