I would like to commend the Airbnb support team for their wise and impartial investigation into this host’s illegal practices.
I am happy to report that Airbnb protected me and resolved this issue to my complete satisfaction, issuing a refund for my planned 88 day rental after a thorough review. Thank you Airbnb for standing up for me ❤️. It took quite a bit of effort and considerable perseverance including writing to Airbnb’s top management and ownership ….but soon after that, I was put in touch with Jerwyn and then Siena who headed the team that diligently studied all the facts of the case before deciding to take action against these hosts, Lamar and McKinley. I am truly grateful for the kindness and expertise of Jerwyn and Siena of Airbnb Support in handling this matter.
My advice for all renters is to not hesitate to take pictures and to photographically document everything that is of concern. I would also recommend a video upon arrival and then a video upon departure. Put everything in writing through the Airbnb support chat threads and do not give up because they are attentive and responsive. Thank you Airbnb!!