This is a fair review to help others get a clear picture. This was the second time checking in for this place. The host let me leave my bag since I was returning in 2 days to stay another five days. During my 5 day stay, I had no heat for the first 2 days. Had to get Airbnb involved to get my host to act on getting me a space heater and respond timely by communicating using the cell phone number provided. However, the space heater was a lifesaver, since even after 2 days the heat in common areas was not working. So, I had 4 days with heat only in my bedroom. On my fourth night, there was a rat in my bedroom and I messaged the host late, as usual, there was no reply from the host the next day which was my day of checkout. Overall, the host doesn't use the cell phone he gives to respond much and it is unclear why he hesitated to communicate with me directly.