The location is in a safe neighborhood with lots of restaurants nearby. Lizeth is a very responsive host; however, there were a few incidents which didn’t leave the best first impression. On our first day, we heard a knocking on the side of the house. We were confused because we didn’t expect anyone. We reached out and Lizeth informed us that the cleaning staff had left some supplies in a closet, and that they were trying to retrieve them. A few hours later, we were lounging in the living room when the previous guests walked in asking where their luggage was. This was especially frightening after the unexpected knocking earlier. We messaged Lizeth who apologized and shared a screenshot where she had directed the previous guest to meet her in the basement unit, separate from our Airbnb. We were confused because we had assumed that the key code is changed between guests, so the previous guest shouldn’t have been able to enter. Lastly, on the first day we didn’t have any hot water. We messaged Lizeth and the issue was fixed within an hour. While she responded promptly to all our questions and requests, it would have been greatly appreciated if she has been proactive in telling us when people are coming to the house.