Let me say I have stayed at many Airbnb. My husband and my self are prior service and are currently law enforcement officers. Upon arrival the room appeared to be very cozy and took me back to my childhood when I lived with my grandmother. Old pictures on the wall old hard wood floors ceramic sinks cast iron tubs ect... the house/room/bathroom was very clean. But after a long flight and a 10 city block walk with luggage in 94 degrees heat all we wanted was a shower. Upon our arrival there was no running water. There was a Connex full of trash in the drive way. There was trash on the right side of the house on the porch. So we decided to suck it up and go to the city. No shower no water make the most of it. Bed was rock hard no bounce in that mattress at all. It was not soft so I asked if we could switch rooms and was given this response by our host. “Hello Timica, Unfortunately I can’t switch you to other room they are not available. Anyway all the rooms have the same mattress. If you think that this is going to cause you health problems you can cancel the reservation today and I will refund the money for the night that you are not going to stay.” Then I respond with “No no I love your place but may we have an 2 extra blankets a thick one if possible and we will pad the mattress with them so . Is it possible to get two blankets please. Your place takes me back to my childhood when I lived with my grandma and she’s not longer here anymore everything that’s in this house is similar to what she had in her home except. This is why I chose your home because of found memories. Her bed was bigger and softer LOL thanks again we’re headed to the city” I did not get a response after this last text we went to Time Square did not return to room until 11 pm. To find that house keeper nor host brought extra blankets we requested. When I texted the host she responded with... “ You can turn off or turn down the AC. It is very warm outside right now. Also if you leave your room please turn off ac and your room will also warm up. “ I responded with “ I did not want the extra blanket because I was cold I wanted the extra blanket to pad the mattress a little bit We wanted to lay on top of the two blankets in a effort to make the mattress a little softer” Our host then sent me this “ Nobody has ever complained about that mattress and I have had many guests in that room. Your paying $80 per night here at my home. Any hotel at this NY location would be a minimum of $150 per night for the cheapest hotel. If you want to buy a blanket to pad the mattress then feel free. There are stores at 31st and Ditmars where you can get nice blankets for cheap price. However if you do not want to buy a blanket and you don’t like the mattress, you are free check out and try to find a bed that is more comfortable for you. I am providing cheap accommodations for professional people and my rooms are one of the best on this side of NY. Please let me know what you want to do. Then responded “ I told you yesterday that we were not going to check early that we were going to stay. We are officers and prior service members sorry for wanting to try 2 extra blankets on top of mattress to be more comfortable during our stay. We have some aches and pains due to age / deployments and our current jobs. We will not ask you for anything else thank you god bless you.” Now it’s not like our host lowered here prices in order for us to stay in her home. We paid the listed price on Airbnb. And we support small businesses, this is why we chose Airbnb and during all of our stays in many different places the host are more hospitable than a hotel and knowledgeable about area we are visiting and always add a personal touch to our trip. We never met our host and she was not very helpful at all. We did not need to be reminded that we could stay in a hotel . In hotel they would have given us extra blankets and towels with out arguments, or making customers feel we had to beg. Bathroom in this house was clean but a death trap cast iron tubs are slippery when wet!!! So we had to buy mat for tub to keep from falling in shower into glass wall. But it was clean. Cable sucked signal kept fading for channels and only channels that were available were from early 80s late 70s tv shows since we were only using TV for noise to sleep guess it was not a big deal since we only slept on rock hard mattress in our room we left early morning and returned late. In conclusion house was nice and clean bed was hard. Don’t ask for much, because you will be reminded how much more hotels are and then you can go purchase a blankets from the home store around the corner instead of your host Providing simple request for 2 blankets. Directions for subway/bus to her house were horrible. Lack of communication plus response time in text message responses was horrible. We had to literally wing it and got more help who we were not paying to stay in their home then from our host whom we paid almost 400.00. So if you want to be ignored and made to feel like a burden then this...