The apartment was fantastic, exactly as advertised, clean, well appointed, etc. Based upon the unit alone, I would give this place five stars. However, there were MAJOR problems with the checkin procedure, and I think people need to be aware.
So as part of the normal rental procedure, the company sends you a couple emails, one requesting some additional details about your stay, and another with details about the unit, including an access code for the building and apartment locks. We arrived at about 11PM, and the provided code did not work. We tried it dozens of times, verifying that we were following the instructions precisely, and it just didn't work. Signage on the building included a "front desk" phone number, the website had some phone numbers we found, as did the email, and we couldn't get anyone to pick up on any phone number we tried.
After about half an hour of trying phone numbers, a second couple showed up trying to check into their unit, and had the same issue. The provided code was not properly set up. I continued trying and re-trying numbers, leaving messages, etc., and finally got someone to answer on the emergency line. Unfortunately, the were unable to help, as that line is for other purposes.
Eventually we just followed someone else into the building, and found our unit had been left unlocked, and were able to get in for the night. We did finally get a call back from someone, who again was unable to directly reset the access code. It wasn't until the following afternoon, after several hours of back-and-forth calls that someone was able to provide us with a new, working access code.
I suspect if we had arrived during business hours, we would have had an easier time getting a timely resolution, but checking in late like we did is not uncommon. I have had similar issues in the past with door codes not working, but in every case I've been able to get someone one the phone within a few minutes and get the issue resolved.
Anyway, once we were able to get in, the unit was great, the location was great, the value for the price was excellent, and we had a good stay.