Howard was VERY understanding of my check-in issues. He made my daughter and I feel welcomed. He responded to my many texts immediately. His daughter treated mine like an older sister and she loved it. The apartment was perfect. It is just as pictured and the air conditioners are on point. The neighborhood is extremely safe and there are plenty of restaurants and stores. There is a bus stop at the end of the block and the subway is down just a bit further. I loved staying here and highly recommend it.