this review is more about the general attitude sonder had towards my booking. i used the airbnb app on jan 10th to book a set of dates, jan 12 - jan 14. when i clicked “book” the dates somehow locked in as jan 19 - jan 21. within TEN SECONDS i sent them a message asking to fix the reservation. they said they could not help me. for the next week i messaged them, i messaged airbnb, i tried to cancel the reservation, i tried to modify the reservation, i tried to get a partial
refund - all of these requests were refused despite me trying to adjust the error WITHIN SECONDS of a booking that was two weeks away. frankly i was blown away that a company seemingly so large could care so little about doing literally anything to work with me on fixing what i consider to be a technical error. while the space itself was OK, i would strongly discourage anyone from booking here because they literally care nothing about customer service or trying to do even a fraction of the right thing.