This was probably one of the worst airbnbs that both my guests and I have stayed in. Though Anthony was responsive, his communication was not sufficient. The Airbnb was not clean as Airbnbs should be upon arrival. Although we did read the reviews, we thought “oh how bad could it possibly be?”
On our way to the location (which was about a 2 hr drive) my guests and I still did not have the lockbox code to get into the house. I tried to call Anthony based on the number listed on the booking site and it was out of service. After messaging him to find out the code, he then calls me from a different number and asks how close we are without giving a code, but stating that he was currently at the BNB and would meet us at the front. This made sense because by the time half of the guests got to there, they explained to me that the door was wide open, there were no towels, no tissue in one of the bathrooms, no sheets on one of the beds and an empty box of viagra and a condom wrapper in the closet of one of the bedrooms. Anthony also let us know that the lock box was broken and that someone would fix it right away & then we would have the key to the house. This was frustrating but Anthony noted that his cleaning crew had an emergency and had to leave so he took care of these things right away.
Later that night after returning to the BNB after an event in NY, we started to notice more things. The utensils were not clean at all. There was also an old pan in the oven that had molded noodles in it. The shower curtain lining was brown as if it had never been changed and the inside of the fridge was not clean.
We took pictures and videos for proof, contacted airbnb support the next day and got our cleaning fee refunded. Anthony stated that he did not believe this was true which was partially understandable because we didn’t tell him about the other things we found later that night but we were fed up and were leaving the next morning.
This was unacceptable.