Jay was extremely quick and flexible helping us with everything related to our stay! The only issue we had is that the building has a central heater with heating pipes; you can't change the apartment's temperature and must open the window if you're too hot; also, the pipe noises made it difficult for us to sleep. If you already are familiar with buildings with central heating (we weren't) or can use some ear plugs if this bothers you too much (we did) then it won't be an issue. The apartment is located close to the subway, it took us 20mins at most to get anywhere, so that was great. Note that there is no dining room/kitchen table. We (family of 5) managed by eating separately, and it was no issue for us.