Upon arriving at Piero’s place, the keys did not work in Piero’s door. I was with a friend and he was also unable to get it open. We tried for 45 minutes without any success. By pure luck, the other person that was staying in the AirBnb arrived and was able to use her key to get the door open. She also tried the keys I had been given, and was unable to get the door unlocked.
After she opened the door for me, all three of us again attempted to use the keys from inside the unit. Nobody was able to get it to work.
I had a show at 8 PM, so I left my belongings inside the unit and left the door slightly open so that I would be able to re-enter. While I didn’t want to leave my things unattended in an unlocked unit, I was afraid that I wouldn’t be able to get back in.
Piero told me that he would be arriving at 11 PM to help me with the door. I changed my evening plans and rushed from my show back to the AirBnB so that I would meet him there. After an hour of waiting, I asked where he was, and he told me he would not be arriving.
Piero eventually showed up three hours after he had initially promised. He had great difficulty getting the key to work and used his own to get in. He did eventually get my key to work after he had used his own to open the door.
We then discussed that all of this had seriously disrupted my plans and I missed out on a lot of time in New York, especially as he had showed up far later than he promised. He mentioned that he would refund me for the second night if I chose to leave a night early.
The next day, I left the AirBnB around 9 AM and let him know. I also asked for instructions on how to proceed with the refund.
I never heard back from him. I then filed a request for a refund, which he also did not respond to.
Poor communication, wasted time, and an overall frustrating experience. Do not stay here.