We did not meet Sandra since her downstairs neighbour let us in due to our late arrival. The communication part was good. Apart from that, though, our stay wasn't good. Our main issue began when we found out that the room shares a bathroom and it is not private as listed. We booked the place partly because it was listed as having a private bathroom. While the room is big and private, the shared bathroom was filthy with hair and bugs. The towels provided to us were stained and one was even fraying. We tried to avoid using the bathroom. The apartment is divided to a few floors and there are 2 guest rooms in the first floor as well as the mentioned bathroom and a kitchen. The floor wasn't clean and there was a bad odour so we avoided using the kitchen too. Lastly, we didn't hear from Sandra during our stay but we did hear a girl crying/screaming early in the morning. The location is safe and about 12-15 min walk from the Subway which is 20 min ride to Times Square. We wouldn't stay again.