If you want a good location without the madness of being downtown, you cannot go wrong with UWS. The room was very close to subways (<5 mins) and very well connected. It was close to Central Park (walking distance), Harlem, close enough to Broadway, the Museum Mile, HK by subway.
Lots of great restaurants, pubs, stores in the area, esp on Amsterdam Ave.
The room feels smaller than pictured. You can hear the other residents constantly. You get what you pay for the room fee.
The cleaning fee is high, and does not seem worth the rate. Could be cleaner.
Raphael was easy to get in touch with, he responds quickly, gave me helpful tips, and also arranged for an extra blanket because I was feeling cold in the room.
For me, the absolutely best about the place was the location. If all you need is a bed to lay your head on during your NYC trip, I highly recommend this room.