Blake was great as a host and answered questions promptly. The hotel's location is great. The check in and check out processes were simple. The room was not as pictured. The sheets were slightly stained, and some features were slightly damaged (e.g., door, curtains). The walls are were very thin, and the adjoining room was a family suite so it was very difficult to sleep with the noise levels. The hallways and elevators smelled like smoke. The hotel was not enforcing any of the COVID rules that they advertised on printed out signs. Weirdly, a hotel staffer entered our room using a master key without knocking or any other warning at 1145am, 15 minutes before the checkout time. This could've been bad if we weren't already about to leave. Like all the reviews say, you're there for the price. It'll be just fine if you want to use it as a pit stop and somewhere to sleep while exploring Manhattan.