Honestly the stay was completely fine I had no issues with staff or maintenance no problems whatsoever. My only issue and the reason for my review being on my 3 stars are the pictures are very misleading when it comes to size and decor. The room was so tiny the bed barely for in it. It could not comfortably fit 2 people and their belongings plus’s the things purchased In nyc. And it looked nothing like the pictures. The shower doesn’t have a curtain it’s glass so the floor gets really wet. But other than that it was all superb. No room service but do you need it!? Times Square is always awake and it’s literally out the front door. You can also smell Krispy Creme from the room and it’s amazing. There’s also a vegan kitchen directly below the hotel called PS Kitchen they have a bar and everything it was a superb experience. Highly recommend just don’t be shocked by the place being much smaller than portrayed.