To whom it may concern,
I would like to say I am disappointed with my stay at the Arlo Soho on January 2nd-3rd. After taking a shower I stepped out to realize not ONE towel in my room. Then, I proceeded to try to call the front desk, where the phone in the room did not work. Finally, I tried to call from my own device 3+ times, where no one answered. This is not the way to prepare a room for your guests, especially when there is no one to answer when there are concerns. I am very disappointed.