Host seems to think that multiple units sharing one lockbox is an efficient way to check in, I actually never stayed on the property and the host is unresponsive I was locked out for 12 hours before getting a response and the response was to tell me that the time I decided to check in (even though I was quiet and also experienced with Airbnb check in) was not “normal” as if that matters when the key should have been in its own lockbox, Someone from another unit took the keys and they blamed me for the time I decided to check in after a long day of traveling, Terrible host they only have one property and fail to respond as if they’re overwhelmed, get an assistant or property manager.
Also host is refusing my refund.