Even though they were very friendly I had minimal heat and minimal internet connection. The lobby was warmer than my room and the window was so drafty it was blowing cold air on my head on a 20 degree night. The next day I emailed in the morning but I didn't hear from them until the afternoon and I already left and went to another place because I was sitting in my room with my hat and coat on freezing trying to do work on my computer with poor internet connection. The place was clean and if it was warm and there was high speed internet it would have been a much different experience. Maybe it was just this room.