Michelle states in her listing that she doesn't interact much with guests and this is absolutely true. We did not meet Michelle during our stay and check in is operated via a lockbox outside the front door. Michelle is contactable by Air BnB messanger and responds most of the time ( did not respond to an initial query prior to check in relating to the area). She is cordial enough when answering but certainly not friendly. Room is as described and beds are comfortable. There is also a TV with Netflix etc which is really appreciated and Michelle was nice enough to leave some water in the room along with utensils. The only issue we had during our stay was the shared bathroom which does not seem to be cleaned very regularly and was slightly grimy with the sink full of stagnant water for several days. Shower could also do with a good clean. Area is fine and safe enough- Toms is a good diner for breakfast a few blocks over. Downtown Manhattan can be reached in about 40 minutes. Overall, an adequate and good value stay for a few nights in NYC.