Stella was nice to start with and was flexible about canceling on the last day, which was good service. But then things went wrong. We had asked if we could leave our luggage in the living room (As it said in the notice you could). However, we had not seen that it cost money. This was stated in the check in description according to the landlord. We could not check it ourselves, as this information could not be accessed before and after the stay. When I said that I would like AirBNB to confirm, she threatened to report us for illegal entry. She accused me of expecting service to be free, which is not appropriate (Had paid for what she demanded). I can see that this is not the first time that guests have had an unpleasant experience with her. Luckily it was our last of 10 visits on our road trip. So we are not scared from booking. It is otherwise a nice apartment for the price, so nothing to complain about. But the host has an unfortunate way of communicating.