Claire is an extremely responsive host. She is courteous and friendly, and will reply within a few minutes to an hour after you contact her. What I loved the most about Claire's apartment was the neighborhood! It is a 5 minute walk to the subway, and surrounded with beautiful brownstones, parks and charming cafes and restaurants. I can't say enough good things about the location. You will feel like you are a resident of the city while you stay there. The apartment itself is comfortable and clean and has everything you need. We LOVED every minute of our trip, and would definitely come back!