I have VERY mixed feeling about my stay, so I would like to explain everything as eloquently as possible. The place was very clean and was an accurate depiction of what was described. I rated those aspects accordingly. Mike was friendly and communicative until it was time to check out. My best friend and I drove up from Pittsburgh for a concert and planned to stay Thursday-Sunday. Saturday night my boyfriend who stays in the upper east side stayed over to see me and my friend off in the morning. The place was listed at three guest max so I didn’t think anything of it.Mike informed us check out was at 11am in Sunday. I cleaned the place the day before and set an alarm for 9:45am to wake up and give us time to head out. My phone died and my alarm didn’t go off. I wish that wasn’t the case because the next morning everyone was woken up at 11am to mike running though space the YELLING AND SCREAMING us. Very jarring and disarming. He then started screaming at my boyfriend saying that he didn’t know who he was and get out of his house. I explained who he was and mike walked away. We all were packed and ready to go by 11:25 and mike started to yell and question me in the street asking for the key to the apartment. I went through all of my things again and went back in to look though the place. After a few minutes he came up to me in a very different demeanor and told me not to worry about the key because “we” found it…Mike had them. I take full responsibility for missing check out by 25minutes however there is nothing negative that can be said about i took care of the place during my stay. I don’t appreciate how he spoke to me but how treated my boyfriend and best friend was completely unacceptable. Kindness should be at the forefront always, and it’s important to come in with curiosity. Luckily I’ve been to NYC many times but if this was my first/only experience I’d be weary of visiting again. Everyone please take care. My experience may not reflect yours but I feel it is important to share with everyone especially for those who may travel alone or with children.