When I got to the apartment, I had a good first impression. Check in went smoothly. The place appeared to be tidy. I arrived late and went straight to bed. The next morning, I woke and went to the restroom. There were roaches crawling up the wall and in the floor. I immediately went it into the kitchen and ran into Esther. I informed her and then noticed they were also crawling all over the kitchen. She said they weren’t roaches but they clearly were. She apologized and said she would spray bug spray. I found it unacceptable to stay. The air condition was noisy and didn’t cool well. I warn anyone from staying here if these conditions seem bothersome. Jason responded and said they exterminate every month. He also said he couldn’t kill everything in Manhattan. Clearly this isn’t what I expected but I also didn’t expect them to be crawling everywhere. I reported it to Airbnb and provided photos. They refunded the first night partially and refunded my two additional days. I found this good business in their part.