Hanan responded immediately when we were confused about the smart lock, never having used one before, and got us in. She was very patient and helpful. The place is roomy and comfortable, though the ceiling in the hall is very low--my husband is just under six feet tall and had to duck. The bed was very comfortable. Like most Brooklyn basement Airbnbs, there's only one exit, so it's great that the bedroom is right by the door. Everything was very clean.