Although Shelby not being in Manhattan, she served us very well over the phone when we arrived because we could not find the key where she had left. Everything was resolved. We were welcomed by the couple who now lives in the apartment, Pam and her boyfriend, super kind and hospitable. the region is super quiet with very yummy streets to stroll and walk. Shelby gave us tips on restaurants, which we greatly appreciate. The metro was very close, but only served to interconnect several others, but it was not an impediment for us to use too. For those who like walking, you can walk up to the 34th without problems. The room and bathroom very clean, as promised. Had many pamphlets itineraries and tips in the room too. She made us coffee, muffins and teas available. Excellent hostess.