Carlos was very nice to deal with and allowed my daughter, who lives in NY to stay with us part of the time at no extra charge. He provided an air bed for her which she found very comfortable. The apartment looked just like the photos. Air Conditioning worked great! Building was clean and safe. Location in hells kitchen was great, close to everything including the subway, times square, and lots of restaurants. Neighborhood felt safe. My only complaint would be that the bed was extra extra extra firm which was quite uncomfortable for both of us. If it weren't for the bed I would stay here again.