When I arrived, host was not able to let me in until 2 hours and 30 minutes after check in. She would not give me a REFUND so I had to spend a extra $100 to stay at a motel because she was not available to check me in at the time given on the app. When I arrived, I spent a long time looking for parking. Host didn’t show any sympathy or apologize for my wait. However, apartment was nice and tidy. Bathroom could have been cleaned better. Towels that were provided had bleach stains on them, would’ve been nice if soap and washcloths were available.