Our stay at Zuleide was amazing. There weren't any problems with communication - Zuleide was replying to my messages quickly. Since we came to the city sooner than check in hours, she had no problems with us to left our luggage in her home before that time. And she had no problem with letting our luggage in her house after the check out too. She was helpful about metro stations and what to see. Whole objects was clean and you can see she is taking care of it every day. Neighbourhood is good. I felt little bit weird, but I would say since I am not from big city...I am not used to it. It was clean, enough of lights and even if there is ,,night life" is more like small pubs, than something loud. I don't think our opinion would change, but I have to say we were leaving and coming back to and from the city in reasonable times. Our housing was less than 10 minutes to two metro station and we were in Manhattan in short time. You share some rooms with other quests, we had nice people in there, so there was no problem with noise or anything like that. Every room has their own shelf in the fridge and if you don't have time to buy food or crave something, Zuleide has some food options to buy. There are several shops, if you want to buy something for yourself. The room itself is not very big. You have enough place for your clothes/ luggage. You have small working area with the table if you need it. You have AC there that work great. The bed is comfortable, even tho is smaller one- if you are used to bigger bed and not used to sharing, it can be challenge at first but if you really need space for sleeping before adventures, it's perfect. There are towels and soaps waiting for you and Zuleide had no problem witch changing the towels for us. She was checking on us the whole time and we were very grateful for that. We loved our stay here and we would love to come back, if we come to the NYC again. If you need great room for great money, this is really good choice.