Our flight was delayed and Troy waited for us and answered to all the questions we had. He was very kind. The room is exactly as shown in the picture. Even though It's only a few meters from Time Square, it's not noisy and we could sleep without anu problem. The location couldn't be better if you like to be right in the middle of the action. There were a lot of bathroom stuff which were very useful (shampoo, conditioner, shower gel, wipes, etc).
We definetely recommend this place.