This was hard. For 14 days I was charged 4*** plus and had no heat in my bedroom. People were coming in and out trying to figure it out. I even tried to reset the system myself. I only got to speak to the building manager right before I checked out. No resolution as of yet. They try to switch me to other rooms that were “identical” but please know that every room is not the same and might be much smaller. One of them even switched me to another building without consent. So I remained in my studio but got sick because of the cold.
Lady downstairs at the front was quite racist, I thought she was going to attack so I always walked quickly in/out of the building when she’s on duty.
This is also the only luxury serviced apartment in the world that does not provide cleaning service. You have to pay them extra for it. If you are a frequent traveller as I am, you know what I’m talking about. You are better off staying at one that’s linked to a hotel if you are particular about that. Two stars because I really liked the layout and location.
Building managers and maintenance people were nice. Malcolm was the only customer service personnel that was efficient.
I’m too tired to continue this review but hope the other Sonders are better. I believe they are.