The apartment was exactly as we expected! It is an older building with no laundry and a walk up, however this was no surprise as the apartment perfectly matched its description. Chelsea was even helpful in providing suggestions for how to alleviate any difficulties associated with the New York walk up life, including explaining how to get laundry picked up and dropped off. We did run into a few facilities issues during our extended stay (as one would expect while staying for multiple months), but chelsea was extremely responsive to our concerns. She reached out to the landlord immediately, and always followed up to make sure we were comfortable and that the issue was resolved. She also was super helpful with recommendations of restaurants, laundromats, etc