The unit was clean and neat. However, it was not warm. I brought the issue of the heat to the attention of the host the next morning. I explained to her that it was cold and asked if she could turn up the heat higher than where it was currently set. She said " unfortunately I can't raise the heat to more than 80 but I will try to raise it to a more comfortable temperature " she also explained that the heating system was on a timer. The next morning my mother and I slept until about 12 noon. Again, when we woke up it was cold in the unit. There was no heat coming out of any of the heating vents. Again, I brought the heating issue to the attention of the host. I explained that I understood that the heating system was on a timer, but it was after 12 noon and it was still cold in the unit. Throughout various times during the day. I checked to see if there was any heat coming from the vents, but there was not. I explained to the host that my mother's room was very cold and she was not warm