Great location and wonderful place to stay. My only gripe is why offer guests the option to extend their stay if you can’t accommodate your guests? I had a late flight the next day and it was a snow day in NYC. So I requested to extend my stay for another night. I talked to front desk and the service help line and the only thing they can do for me was to have me book a new stay for a different room. New stays are 2 night minimums and you get charged for taxes and other misc expenses all over again. So it ends up costing you more than if you extended your current stay. Customer service is terrible. It would had been great if I can’t keep my same room, but I was offer the extended rate for another room. Instead they wanted to squeeze me for more money but giving me the option to book a 2 night minimum stay +taxes and other misc fees. Any other Airbnb or hotel option would had been a lot more accommodating. Love the Sonder brand, but hospitality and customer service needs a lot of work.