It’s so unfortunate that this is my first time going for an airbnb and it was truly an eye-opening experience. I saw Jak’s place listed on Airbnb during my search, so I decided to ask questions to make sure I was getting what was being advertised.
I decided to take it after clarifying my concerns with Jak, I got to the house, and it was freezing. I reached out to Jak and his partner who kept insisting that it was a battery issue, after proving it was not a battery issues, the issue was finally fixed on the third day. I was basically in the cold for two and a half days in the middle of winter.
After a couple of days, the place started to leak from the ceiling; I reported the issue to Airbnb and Jack. With my previous experience of Jak’s partner response being dismissive and unnecessary back and forth. I requested to be moved to another Airbnb as I could not stay in the house with an unknown residential leakage into the apartment.
My communication with Jak was professional and productive but communication with his business partner was one that was not desired as she was dismissive and unprofessional with unnecessary back and forth
Customers concerns should not be dismissed and communication from your partner can also be improved to help address issue quickly and effectively.