Communication with Deborah was excellent - from the moment we booked, through to the day we left NYC, it never took more than a few minutes to get a response on any questions we had. As far as apartments in NYC go, you''ll be hard pressed to find a more comfortable spacious one for the price. We stayed during one of the coldest weekends in recent history and the apartment remained warm and toasty throughout. Plenty of towels, comfortable beds, and a beautiful little backyard (though we didn't get to use it because of the aforementioned cold spell). Nice speakers were an added surprise. Thank you!