Zach is super friendly and welcoming, easy to communicate with and responsive. When we discovered the French press had a leak in it, he immediately sent a coffee maker over with filters and accoutrements. The place itself needs some work. We found a dirty microwave and oven and some general cleaning that needed to be done along with related cleaning issues - things we would not expect in an Airbnb. We just generally didn’t get a very “clean” vibe from the place. We shared our experiences with Zach and he generously offered us a discount for our next stay.