Me and my boyfriend stayed at Pam & Julliens for 2 weeks. The night we've arrived Jullien welcomed us with a friendly smile and wished us farewell when we were leaving. We didnt meet Pam though but we have been outside to see the city the whole time anyway. When we first got there, a map was provided as well as water - since we got there very late. The offered room looks exactly like in the picture. It's very clean and pretty and you definitely got everything you need: a fridge, a microwave, cups, paper plates, towels and enough room to stow your belongings. Also the bathroom was really nice and clean. Even though the place is kinda far away from the city there is a subway station only like 2 minutes far away by foot where you can catch the A and C trains that go directly to Manhattan (20 min with the A train). Everytime we had a question or needed something, Jullien was there to help us out. WiFi works perfectly well and even if you have flat mates you wont get in each others ways. But since the walls are very thin (due to the american way of building houses) you can hear like every step and every word, also the wooden floor is quite noisy when you walk on it. But it's just something you need to get used to. Even though we didn't talk much (since we've been walking around Manhattan all day long) they were great hosts - very friendly, helpful and so warm-hearted. They really made us feel like home. Its so much more comfortable and nicer then staying in an hotel. The room really is high quality and since this was our first airbnb experience it couldnt have been better. It was really fun; our stay was just awesome. We can both just recommend it! Thank you so much for everything!!!