We travel to New York last minute decided to get and Airbnb. When I check I found this one and contacted the host Joe to ask if it was available for 9 people! Joe said it was available, it looks nice online so we booked immediately. Joe kept in contact the whole time during travel even gave me a contact number to be let on when arrived. I text his team members to let them know we will be flying in late and the team told me to text when I’m 20 minutes out, so I do! We arrive to the airbnb an noticed there was no parking. We was greeted by one of the team members and access was granted! Tired and hungry from travel we dropped our bags and left to grab a bite to eat. When arriving back again no parking was available we have to park 6 blocks down! We went in the shower and get some rest and noticed ants crawling on the floors, refrigerator and one of the beds. One room had no tv and each room had 1 dry towel no face towels or wash clothes! Cabinets in the kitchen and bathroom had not been wiped down, cobwebs everywhere and bed pillows was dirty and have no pillow cases on them. The shower doors did not open all the way we have to squeeze in sideways, my son whom is handicap couldn’t even shower because he couldn’t get in. We made do for the night and I texted Joe the next morning and told him about all my concerns. I told him we need to check out right then and I told him about all the issues with the unit I even told him my son couldn’t have a shower and he was handicap! Joe told me have would call me back we heard and knock at the door and it’s was one of his team members with 9 more dry towels again no face towels or wash clothes! Joe called back and again I him we needed to check out and be refunded for the rest of the stay so that we can find a hotel! Joes then got irritated and told me he can only refund use for 1 day because we had such a late check in. I told Joe I had text messages with him team telling them I was coming in late and they told me to text when we were 20 minutes out so I did! Then he told me to contact Airbnb and let them know that he approves only 1 day of refund! When I call Airbnb and let them know about all the issues we were having, we sent pictures of all issues Airbnb issue a full refund for the rest of for the rest of our stay! Joe then call me back with a nasty attitude because I sent pictures to back my issues and Airbnb was only paying him $322 dollars. We paid over $3000 for this unit! We went to a hotel for the rest of our stay in New York and had a wonderful time! Three days later I received a note on Airbnb saying the Joe was trying to charge me $200 dollar for dirty towels hell for all I know the were probably dirty when they brought them there! Don’t book this Airbnb unit until they make some changes!