Our host, Jeroen was very responsive. If i asked a question, he responded within 2 or 3 minutes. The space is very large for NYC. The owner has done a fabulous job of renovating. Those are the positives. The posted rules, however, are so restrictive that it took away a lot of our enjoyment. My 2 sisters and I are not loud, but we felt like we needed to tiptoe-not enjoyable. In previous years, I have owned short term rentals and I feel like the space I rent should be mine for the allotted time. This space has the owners clothes throughout and even the refrigerator is so full there is no space for placing a snack. The work space in one of the sleeping rooms is so cluttered, it is difficult to get to one side of the fold out bed. We were required to leave our shoes on the 1st floor landing, but it became a bit creepy to have someone rearranging our shoes . For NYC and location, this space is such a value but there are some negatives.