As a traveler who often moves alone and always uses AirBnB, I was disappointed in this stay. I brought a friend with me to NYC and always brag about my stays to her. Although close to the subway, we had a patio and hot water was provided, half of our unit didn’t have power and this issue was never resolved our entire stay after messaging the host numerous times. This is a studio unit so not having power to outlets provided for a the TV and mini fridge was inconvenient during a 4 day stay (plus numerous other outlets) The wall that the thermostat was installed in also had no power - thankfully we had good weather during our early December stay. After messaging the host I was told someone one would come look at it. This never happened so I reached out again and was given a customer service # that rings a few times and hangs up. No response from host when told their customer service line didn’t go through. A bit concerning if we had real issues that weren’t just inconvenient.