Gila was great to communicate with. I did not meet her in person but talked to her several times on the phone and she is just a delight. She made sure the apartment was clean and ready for us, it was a last minute reservation and she was just great about it. Key pick up was easy. The apartment is definitely on our favorites list. It is true to the pictures, even better. The bed is definitely the most comfortable bed of any apartment we've ever stayed in, in NY, definitely!! The cable was a plus for my husband who had several football games he wanted to watch while we were there, they had the best cable too, many folks just have a Roku, but they had the real deal and during football season that was definitely a plus! Great neighborhood, lots of restaurants and shopping within walking distance. We drove and were able to park each night close to the apartment, several time right at the front door! Would certainly stay here again and would recommend it to everyone!