Jenna is a very kind and friendly host who helped us out when we needed an extra night of accommodation - so we are hugely grateful for her flexibility and friendliness. However, our experience at her flat was totally ruined by the broken front door. Although she left a manual and a video on how to open / close the door, it was virtually impossible to for us to do either. It became an extremely distressing experience, making us late on every occasion we left the apartment, or we were stuck outside the apartment trying (on average for 20 minutes) to pull the key out of the door - it was 'horrible' (quote from her downstairs neighbour). I have never experienced something like this before on Airbnb, and I have advised Jenna not to rent her apartment until this situation if fixed. When we left on our way to the airport, we couldn't get the key out for 15 minutes, and eventually had to ask the taxi driver to help us: it was very embarrassing.
As mentioned in the listing, the apartment has no air conditioning, which made sleeping very hot and stifling - again, not a place I'd recommend renting in the summer (I'm sure it's lovely in the winter).