Lady is hospitable, friendly, and communicate. She responds quickly and makes sure you have anything you need. My spouse and I were in town for a concert and needed to check in early due to the concert time. Lady was more than willing to accommodate us. The place is spotless. The room is cute and comfortable. I loved that there were multiple pillows. My spouse prefers the flatter and I prefer the fuller--we had both! There are also corner stores available very close by for snacks. Would definitely stay with her again on future trips!