NOT WORTH THE HEADACHE! I would give the biggest 0 stars if I could. The host claimed to be flexible with check in but was anything but! I informed him that we made it and were waiting to check in. It took over an hour just to get an initial response. We were told we needed to wait and did that for 3 HOURS! By the time we were told we could head to the property, we got delayed another 30 minutes because the host needed to get new sheets for the place!
After hours of waiting, a family member decided to walk us to the property and wait for us because of a reservation that was quickly approaching. The host had us meet him at an address across the street from the property. Yet he waited down the block in his car, instead of meeting us at the agreed upon spot for us to receive the key. The host messaged me to say that additional people were an extra charge (mentioning my family members who were walking and talking with me). I told him that we knew the rules and that only the agreed upon number of people were staying (only 2 of us out of 3 had luggage).
He said ok and then asked me to come to his car to get the key, which was a big red flag. I told him that I wanted him to meet me with the key in front of the agreed upon meet up spot. He refused to get out and meet me, and kept insisting that I walk up to his car. Even after telling him that I wasn’t comfortable with that (especially being in such a busy city and new area), he said to forget about it and that he would cancel the reservation and sped off! So I was left without a place to stay and unable to book somewhere on such a short notice. When he decided ti cancel the reservation he told me that I would get a full refund but lied to Airbnb Support and told them I had additional guest in the property—when I never even got the key!! The dispute process took so long all because he was trying not to give me my full refund after saying he would—and leaving me high and dry in the city. It was giving scammer or trafficker, and so many more red flags.
I use Airbnb all the time and this was hands down the worst experience I ever had with the company!