She is a great person. She is very helpful too. She explained the directions to go manhattan and other places, and also said cool breakfast places. She was there when we needed. Just a problem that we have faced was the couch shown in the pictures was not the same, and 2 person couldn't fit to sleep. But she solved the problem by giving extra fold out twin bed. House was ok. But the location was not we expected. We were 5 people and European. We didn't feel so much safe at nights while we were walking to subway. Especially at nights. We preferred to take a taxi.