Ramiro was very responsive so that's good. The place is a pretty typical New York apartment so the finishes aren't great but that's life in NYC. The key really took some getting used to, I'd suggest having the key pulled out slightly towards you before you turn it left or right. Most NYC apartments are loud so this was not a shock but a white noise machine would suffice to cover up the nearby M train. The noise wasn't too bad, very typical of the area.