Serena and Justin are great hosts; they not only supplied clean sheets, towels, and the usual stuff but also had many extras such as snacks, drinks, and toiletries. They responded to messages quickly, the rental was warm and spacious, and the price was outstanding for a rental in such a nice, safe area that is close to public transportation. A blizzard even came through NYC while we were there and the walkways to our rental were always shoveled clear and salted. I highly recommend this rental to anyone visiting Queens and will definitely rent from Serena and Justin again if it is available for my next trip!