AVOID AVOID AVOID AVOID AVOID AVOID at all costs. Hosts never introduced themselves to me but thought that it was ok to try and enter our apartment at 11.30pm on a Saturday night while myself my wife and my two 11 year children where asleep to retrieve a fan because there was a medical emergency in the apartment above ours. I’m sorry if it’s a medical emergency phone an ambulance. . I must highlight the point that we had no contact with anyone from the hosts from the Friday we arrived till 11.30pm when the person tried to gain entry. Granted the person trying to gain access was an older lady but I’ll ask do you think this is an acceptable act when we had no idea who was attempting to get in we could not see through a wooden door!!
My daughter did not sleep at all the rest of the night saying what’s to stop any of them doing this again. I could not argue cause I couldn’t answer. We decided to book a hotel on the Sunday morning and informed Jacob of this. I explained my reasons for this and he couldn’t apologise enough saying he would give us a full refund. This was a lie!!
I then received messages from Jacob and his mum basically telling me that she entered the apartment because I closed the curtains and was not allowing the air conditioning to work and was causing a fire hazard. I can’t emphasise enough that this was never mentioned when this lady tried to enter the apartment at 11.30pm for a fan.
Firstly if you can’t close the curtains when you have 2 children why are they up? And secondly why would you not have a notice telling guests not to close curtains? And then anybody can look in the window of an apartment at street level😤(as I said no communication whatsoever). PLEASE LET ME BE CLEAR NEVER WAS THERE A MENTION OF THE AIR CONDITIONING BEING AT RISK OF FIRE.
I contacted Airbnb to resolve this matter for me and they have tried for the past 10 days to contact Jacob who has not responded to any of there attempts. They have told me I should be getting a full refund but they can’t take money without there acknowledgment. I have asked Airbnb to remove these people from there listing as I think this is totally unacceptable that they have not even given the company they use an answer what chance for anyone using the listing. If I could copy these messages between myself and Airbnb I would
Jacob has ruined what was supposed to be a once in a lifetime trip for my family and I would recommend to anyone you are taking a chance staying here
If I could give it no stars I would
Shocking!!!!!!!!!!!
AVOID AVOID AVOID AVOID AVOID