I never met Russell but he responded quickly to my request. I was also running late on the day of check in and he was nice enough to leave the apartment open. No problems whatsoever. The space is located in a cool area. Lots of good bars and restaurants within walking distance. If you're driving, street parking is pretty easy to find in this area which is an added bonus. The space was very clean, tidy, and very quiet. It is on the 5th floor and there is no elevator in the building so as long as you don't mind walking up the stairs this is a solid spot to stay.