First of all, the space is great. We love the spaciousness, the hardware, the bed. Great spot considering the neighborhood. There were tons of good places to eat and hang out within walking distance and we took advantage of it as much as possible.
The only problems were with access: our early check in was weird because the lockbox didn't work at all. When we told him (he was out of town, maybe because of the holidays), he responded quickly but sort of insisted we weren't doing it right. The cleaning crew came by and couldn't open it either, so we left with our luggage to hang out somewhere. We came back and the cleaners had gotten it open but it was loose and janky after that.
Another time we couldn't get into the building because the code didn't work. The lock didn't really work either. I had to force it, and ended up bending the key a bit, which was embarrassing.
Hopefully these things get fixed up. I'm sure he's usually in town so that would make things easier in the future