We thoroughly enjoyed our stay. Plenty of space, comfortable beds, temperature control, tv (with Netflix etc) plenty of towels and pillows--well appointed, nicely staged space. The host provided very clear instructions; we had no need to contact them, but I feel like if we had needed anything they would have been responsive. A nice welcome note gave us a little more info and some pointers. The place is in walking distance of the subway. Really a great little home base for a getaway in NYC. Definitely recommend!