This is a great place if you want location, ability to cook your own food and washing. it's a half airbnb and half hotel. The customer service is great, both by message and the front desk at the accomodation. They have free locker service where you can leave your bags before you checkin and after you checkout. This was one of the best things as checkin is later than I have experienced. So close to the subway, battery park and the financial district.
What wasn't great in my opinion. The bed was hard as a rock, I have a bad back so this was not great for me. The heating would intermittently turn on throughout the night, standard but it was so loud it woke us up through the night. Our check in was delayed more as the room wasn't cleaned when we were ready at 4pm, however the staff were amazing and helped out greatly. Their customer service is what got them 4 stars.