Andrea responded quickly. He explained how best to make it to the apartment via Airport shuttle and underground which considering we had quite a bit of heavy luggage was manageable. It was a shame we did not get a chance to meet personally as he was OS at the time however we were personally meet by a friend on our arrival who helped bring our luggage up to the apartment, showed us where things were and how to use. We settled in very easily especially as there were heaps of cupboard and wardrobe space with lots of coat hangers making us feel like home away from home. Although the kitchen area was well equipped we did not do any cooking and only used it for making our cereal breakfast and coffee, as there were heaps of eating places across the road and all around of all types and cuisine. We felt very safe in the neighborhood and also felt like locals living there. We used the underground and uber for most travelling around New York which seemed easy enough and reasonably priced to see Ground Zero, World Trade Centre, Empire State Building, Statue of Liberty etc. We walked to Broadway saw 'The King & I' which was great then walked to Time Square a real buzz on our last night. We used the local laundromate a few streets away to do our washing however there are many places close by where you can drop off your things and they will have them back within a day or two. We truly enjoyed our stay and our location and sincerely thank Andrey for providing such a comfortable environment for our stay.