What you see is what you get. Appreciated Bldg. manager taking our luggage while we went and had pizza until our room was ready. Very convenient to the new Penn Station. Only problem - bottom mattress of bunk was really bad. So wore out that the metal bar from the futon base could be felt rock hard under the middle of the mattress. No other complaints. I did tell the bldg. manger, who was super kind -- but nothing he could do, obviously. Overall great value when you look at prices of other places.