Several things occurred which prevented this from being a total 5 star review; 1. Only 1 elevator was working the entire time which created long lines just to get in to the building and to the lobby as well as to the room floors and vica versa. Then, 2. no floors had operating ice machines so the only way to get ice was to go down to the lobby bar and stand in line there for ice. Finally, 3. we received a notice on our door saying they were turning off the hot water from 10:30 pm until 6:00am. We had just returned from seeing a Broadway show and it was 10:15pm so we quick jumped in the shower knowing we had 15 more mins before the hot water was shut off but NO, they didn't go by their communication and had already shut it down. So great, we can wake up and finally take a shower but NO, by 8:00am it was still not back on. These are minor inconveniences I realize but the location was exactly where we wanted to be.