The apartment is exactly as described on the website. Pefect for a family with small children. It is spacious and very comfortable. The area is also great. Subway and supermarket are close to the apartment. The area is also very quiet which is good after a busy day in Manhattan ! We had the good surprise to find a pizza when we arrived from the airport. Perfect after a long travel. We did not see Grace. But she has always been available by answering to our messages and giving advice. I highly recommend this accommodation.