Hillary did a lovely job of making sure we had access to keys and the hand off was flawless. We did arrive at the apartment however when the cleaning lady was still there. She told us she would be through in 2 hours, which felt like a lifetime after having traveled all day. It was very awkward leaving our bags with a stranger. The apartment was quaint but clean when we arrived back in the evening. Little dogs next door announced our entry and exit from the building.