Beware this building has a serious cockroach problem! My gf and I stayed here for the month of September and our stay was less than memorable due to multiple sightings of cockroaches in the apartment. When we first identified the issue, we directly contacted Sam and Grace to help us resolve the issue. This was not a easy task - after back and forth for 1.5 weeks, an exterminator was finally sent to the apartment to spray. It was during this time we also discovered a sign-up sheet in the lobby with nearly 80-90% of the apartments in the building experiencing a similar issue.
We tried to look past this as Sam and Grace reassured us this was the first time they have experienced as such. Our trust quickly faded due to the sign-up sheet and multiple sightings of large cockroaches after the spray. This was the final tipping point for us and it became evident this issue was systemic and was likely known by our hosts (not as advertised). This is when we finally reported the issue to Air BnB. I can’t not say enough on how horrible the experience with Air BnB and our host was once it was reported. There was no effort to provide assistance for the inconveniences on either side and overall was one of the worst customer experiences I’ve ever encountered despite having paid such a high price for a home that did not end up as advertised. I was surprised to find out that instead of addressing the issue and pausing on hosting, a new set of guests would arrive the same day we left. Sam and Grace are nice people, but I feel like they can learn a thing or two with customer service. We ended up reporting the issue to the health department, where it was also discovered that there are also structural issues with the building that are not up to code. I would stay away. They will need to do some serious work before I would recommend others to stay here.