We loved staying at Jillian apartment!!! and we loved East Village! we stayed there for more than one week...the neighborhood is a little noisy at night, but it's East Village and we were close to everything: restaurants, bars, shops etc etc. the apartment was really nice and comfortable with everything necessary. upon our arrival we got the keys at a bar across the KeyCafè application, even though it was our first time and it was easy to find them. i would reccomand Her apartment if you are going in New York and want to stay in the heart of Manhattan.