Leslie sent me very friendly, helpful, timely messages from start to finish, starting with answers to our questions prior to the actual signing and paying for the 9-day rental of her property and continuing all the way through her stay in LA while we were in NYC.

When there was a computer glitch regarding the AirBnB calendar for her apartment, she took it upon herself to contact the administrators and work everything out in very short order. In addition, she answered my questions regarding the apartment that went beyond the description online, and even went "above and beyond" when I expressed some curiosity regarding how to find our way by subway to several different locations around Manhattan by researching the actual routes on two transportation websites and relaying them to me. I'd read all of her 5 star reviews, I learned quickly, and happily, why she got...and deserved...all of them.