Gladys was very kind and welcoming. She was right across the street and accessible. The place was very clean and actually more spacious than I imagined from the pictures. I found parking on the same street which is almost impossible in NYC! It's very close to supermarket and various stores/restaurants. Very convenient from JFK airport. The neighborhood felt very safe. It's a great place especially for the price! I will be keeping it in mind for my next NYC trip and I can recommend it to anyone!