Everything was pretty good. Fun hotel with cool lounges and outdoor area looking over broadway. Bar music was really loud in our room because we were on a lower floor. Also, the operator was kind of annoying and useless. Our hotel phone was missing a shortcut key so we were unable to call the front desk from it, thus having to speak with the operator. We requested a late checkout through him and he said there is a fee if we check out after 1pm. I repeated what he said to double check. I even did it again. Well, he was INCORRECT - there is a fee if you check out later than 12pm! Good thing I didn’t trust it and made sure to check out by noon. Secondly, he did not say we needed to bring our keycards to the front desk if we request late checkout. This resulted in us being LOCKED OUT of our room when we tried to retrieve our luggage. Doesn’t really make sense why our cards work in the elevator but not our room. So we had to wait 15 minutes for security to open our door. All the staff were pleasant to deal with except the Operator. Also, be aware there are no microwaves in the rooms.