The Airbnb itself was cute and although the room was small, we knew it was going to be a small space. The best thing about this place is definitely its convenient location. Some reviewers mentioned that the alley that the entrance is in is creepy at night, but we never felt creeped out by it. It’s also worth noting that there are no public restrooms available since they’re undergoing construction.
That said, there were a few things that could have been better:
The duvet covers on both beds smelled musty.
When booking, it looked like there were units available at various locations near 3 Freeman Alley, including on a completely separate intersection on the other side of the block. I spent a while picking out the best location, only to find out that all units are in the same building on 3 Freeman Alley, where you are instructed to check in. When I asked for clarification on this so I could make sure we knew where we were supposed to be staying vs. just checking in, the contact was not very helpful, and I was left wondering until we checked in.
Throughout our stay, front desk was always friendly and helpful. However, the day we checked out, we went to check our bags at the front desk, and the person working that day was extremely rude and condescending. He was helping someone else when we got there, so we stayed back and were going to wait, but he immediately asked if we needed help. We explained what we needed and he seemed annoyed and told us that we needed to wait because he was helping someone else, as if we had demanded he help us first. When he got to us, he kept asking questions but then interrupting as we tried to answer. He’d end up asking for the information we tried to give him to begin with, explaining in a condescending way why he needed it, not understanding that we tried telling him just a moment ago. When we came back to pick up our luggage, he asked us with a straight face where he stored it, and we didn’t know what to say.. he then asked us to come back and identify our luggage, which we felt was inappropriate. We could’ve easily said someone else’s luggage was ours, and it didn’t seem like he would’ve known otherwise. We’re generally pretty understanding people, but we were all shocked by how rude and incompetent he was. This experience left a really bad taste in our mouths, after what was otherwise a fine experience.