You risk not getting what you’re paying for. I did not receive the room or facilities that were advertised. I booked a king room sky, and at check in I was given a different room with a queen bed. I could not access the room because the key cards didn’t work and had to wait over half an hour just to get in. The view was a brick wall, a construction site, a view into the room next to ours. You can not access the rooftop that is advertised without a separate reservation.
When I told the front desk that I had booked a king room sky the employee at the front desk said they’re fully booked, there’s nothing that they could do and to contact Airbnb. Customer support informed me that Arlo NoMad had multiple king rooms available and the host should be able to rebook me. Either they’re misleading customers on the platform or the employee is lying; shady business practices all around.