Based on the many other positive reviews, I am guessing that my experience was just lousy timing. A few items were not working during my stay, including the dryer - - and I had put a load of wash in before I was told that it was broken. That necessitated a trip to the laundromat when I had hoped to be getting some work done before meetings later that day. Part of the reason I stay in airbnb properties (and not hotels) during business travel is the ease of getting stuff like laundry done, or the option of cooking my own meals when I need a break from eating out all the time (the electronic, portable stove top was also not working).