We stayed at Matts for 8 nights. It was super clean and organized and the communication could not have been better, everything went as planned. The place is beautiful and perfect and secure. We never met our hosts unfortunately but they messaged us back really quickly whenever we asked anything. They even suggested events we go to, which we did and loved. I think this place is perfect for anyone with at least 5 days in NYC or who has been to NYC before. If you're only staying a few days and haven't been before, I'd recommend somewhere closer to midtown purely so you spend a little less time walking/on the subway, but for everyone else this place is absolutely perfect. We caught the subway everyday and only waited a few minutes for the train each time. We never felt unsafe in this area (a few encounters elsewhere in NYC but not near home). We walked all the way down to midtown one day which took about 90minutes with a few stops for shopping and food. We'd definitely stay here again, thank you!