Dean was wonderful. We stayed here because we were going overseas and had to stay one night before we left and one night when we returned. His sister even drove us into Brooklyn so we could see our son. He picked us up at JFK and took us back at the beginning and end of our trip. Since our flight out didn't leave until 8:00 they allowed us to leave our luggage in the room until about 5:00 and then he took us to the airport. That was a wonderful amenity.