I stayed at Nicks airbnb in Brooklyn twice during one stay in New York. The first time I stayed I noticed some cleaning issues but was so happy to be there and worked around them. There was no bath mat, bowls, proper paper towels (not the brown kind you find at a second grade classroom) I had to buy toilet paper as there were only two rolls left for me, and I had to stand on a towel in the shower because the bottom
of the shower was dirty. They know about the bath mat thing as when they picked up my towels at the end I know they saw one that had to have been on the ground as a bath mat….when I came back the second time, they had put a bath mat down. A used one though, probably one they themselves used then put in that space for people staying. I felt relieved it was there but still a little ick as it too, didn’t look clean.
This at the time of the stay it didn’t bother me….these things happen and I was just happy to be in New York. Happy to shower on top of a towel if that’s what was needed. Not more than 5 minutes after leaving the airbnb I got a message saying I needed to be careful as I scuffed the stair paint dragging my bag down it. Albeit my bag was heavy, however I’m unsure why he would message me about scuffed stair paint…It’s a bag, they are stairs meant for walking on, taking bags down etc…he also later used the term “stairs were collapsing.” To which I knew he was just being extra for no reason.
We came back a second time and upon our arrival the cleaners from the previous person hadn’t yet come. Trash, hair, towels, fluids on the sheets. It was a mess. Again, this happens sometimes however, it took them three hours to respond. They later eluded to living in the building under the apartment I stayed in. I took photos of everything and upon inspection found other things that were filthy. I sent all of these photos to the host.
I ended up stripping the bed with plastic bags over my hands and putting everything in the closet. While taking off the sheets I noticed that the comforter was old and brown underneath the duvet. The mattress had no cover but instead a musty blanket covering it. At that point z i decided to stop helping and let them handle it. WHEN I TELL YOU WE GOT BACK AND THEY TURNED THE MUSTY BLANKET INTO THE COMFORTER AND MADE THE NEW CLEAN SHEETS WITH THAT BLUE AND RED BLANKET….They put a blanket that was under the mattress as my new “clean” blanket. Insane.
When they responded three hours later (we had to sit on the mini patio as the space was that dirty.) His wife and sister came to clean. They did not clean things I sent photos of. I went to sit on the couch and there was dog hair and dirt in the cracks, the pillows stuffing was coming out…it was unreal. The carpet wasn’t vacuumed as it had a ton of dirt and loose fuzz in it. My socks got brown from walking on the floors.
There was also a loft bed above the closet with sheets on them like someone had slept there and no one had cleaned or made the bed. Also very odd.
As time went on I messaged him saying I wanted a refund and insured him
there was no other place I could go due to it being last minute. I filed a claim with airbnb and they were so kind. I asked for a full refund as I had to clean up after their previous guest, and then the things I asked to be cleaned from the photos were not. There was even a pill on the floor even after they “cleaned.”
We went back and forth, he got a little rude and said “I don’t recommend you leave a bad review. if you leave a bad review, we will leave you a bad review about the stairs.” I was like wait huh? What’s this tit for tat, over stairs? The day this happened was on my birthday weekend. I had expressed that we had planned a whole day and this whole process of late check in was ruining the plan. They later stated “You’re trying to get a refund to get the money for your birthday.” This kind of snake business is gross.
What they don’t know, is that my family runs an “away stay” space as well. I’ve watched how this all works. What they don’t know is I don’t cheat people out of money. I ask for what is fair. And most
importantly what they don’t realize, is that now airbnb saw how they spoke to and treated me…had to apologize and send me back money as a courtesy because Nick refused to give me more than $50 back. He also gave me his number so I would call him off record and off the app so it wouldn’t be read.
Unprofessional, rude, took zero responsibility for how dirty the space was, accused me of money swindling for the sake of my birthday, told me I should have stayed somewhere else instead of asking for a refund….meanwhile loft is gross,
floors, carpet, couch, shower and BEDDING. It’s almost as if they didn’t think airbnb was gonna read our messages.
They mentioned it’s only been a month since they started airbnb…it shows. I assured them they would get better but that it was ok to be wrong and fix things…but no. They put a tiny fix on a big problem of actual filth.
I have great reviews, I’ve stayed at amazing places, even became friends with some of my hosts….but this was different. The disrespect was wild.
Wouldn’t recommend this place to anyone. I’m