I can't say enough about how accommodating Sarah is. My parents stayed here and she was willing to work with me on the key exchange prior to their arrival. The actual living space was very clean and spacious, and directly across the street from the 190th A-Train. As for communication, my parents sent her a few texts during their five-night stay and Sarah immediately responded each time. As someone who doesn't use Airbnb too often, I can't imagine having a better experience than the one offered by Sarah.