Our problems started when we arrived and our room was boiling. I have lived in New York so I know a lot of people don’t control their heat. However our window wouldn’t open. We tried to contact Paul numerous times via the app and also by text. I could see he had read my messages but didn’t respond and didn’t pick up my calls. His “house manager” opened the kitchen windows and then suggested we sleep with the door open or out in the living room. Even he admitted it was too hot to sleep in the room. I did not feel safe leaving the room door open since I had no idea who had access to the apartment. After repeatedly trying to contact the host, the house manager used a drill to get the window open. We went to sleep and we were woken up at 4am by loud voices and the TV on. The host had someone over and was watching TV and talking in the living room. The noise continued at disruptive levels until 5:30am. They even woke up my husband who usually sleeps through everything. The next day we realized our door could not be locked from the outside only the inside. So we had to leave our room unlocked despite the place being advertised as having a lock on the private room door. We were also woken up by continuous knocking on our door at 7:30am. When I opened the door it was the “house manager” letting me know the bathroom was free. At no point during our stay did Paul check in to see if our window issue had been resolved or how we were doing. The bathroom was absolutely filthy, not sure what the cleaning fee is for. I cannot tell you if the WiFi works because no WiFi information was provided despite asking the house manager. I would not recommend staying here if you want a good nights sleep. Save your money.