Rachel is very responsive and attentive to any requests. The apartment was cozy and comfortable and a great home base to explore NYC. The restaurants and shops recommended by Rachel were great. The neighborhood was colorful and fun to explore, with groceries and necessities close by. We always felt safe and the apartment was quiet the vast majority of the time. My 9 year old son, who is on the Autism Spectrum, says his favorite part of his vacation, was the Harlem apartment. The subway and bus to LaGuardia were easy to get to and use.