The owner is an extremely conscientious host. One can't always expect every vacation stay to go exactly as planned, and in our case we had some self induced challenges that had nothing to do with the host. He was such a gracious host, quick communicator, and did everything in his power to help us solve our problem. We are from another part of the country not familiar with NYC and are extremely thankful to the host's hospitality. Extremely helpful to us. Thank you, thank you, thank you.