I rented this place and couldn't complete the journey because I had a family emergency on the day of the travel (a sudden hospitalisation with important repercussions for a family member). Despite my communicating this to the host at the earliest possible time (I was only able to let her know on the day of the travel, since that was the day I received the news, and first I had to tend to my responsibilities and cancel my travel and ensure my family was okay), the host wanted to keep the full amount without any refunds at all. In general, I found the experience inflexible, terribly devoid of any feelings (I submitted medical proof), and extremely exhausting. Be careful of the strict cancellation policy of the host, in general, this means the host will not accommodate any real emergency even if you can prove it. While I am sympathetic to Airb&b owners and what they went through during COVID this entire experience with Airb&b has left me considering its value vis-a-vis hotels, where you can expect money back except for the first night, or for the first two nights.