While the photos look nice and are accurate, the good things stop there. I had broken lights, missing bed sheets and a squeaky chair. Most critically, the room had a non-functional heater in the middle of winter, which forced me to be moved to a different location. This new room had its own set of issues, such as a leaky roof. To top it all off, communication is not directly with a host, but rather through a customer service line. The folks helping are trying their best, which is where I gave the extra star. Unfortunately, that was the only positive part of the experience.