I rented this apartment for my mom while she was visiting her parents in the area. Bruno's communication was spotty from the beginning. The check in process was a huge mess. The keys were not in the lock box and a guest was somehow already checked into the apartment we rented. Bruno was slow in responding. Once he responded, he did try to figure out a solution (although he only texted and refused to talk on the phone). There was another airbnb unit in the same house that was empty, and he agreed to let my mom stay there for the entire length of the reservation. I confirmed this with him and also documented with Airbnb. He then calls a few days later and threatens to throw my mom out of the apartment. I had to confirm through Airbnb again that my mom is able to stay in the unit for the entire length of her already paid reservation. All in all, it was a very stressful stay in terms of logistics . The apartment itself (Unit 6) was clean and quiet and in a good location although extremely spartan.