We been a group of four adults and had a good stay at Rashida's apartment. First of all: the huge space inside and the terrace truly been an advantage! Though tourists might hear different stories about Harlem, we felt safe all the time and the neighbourhood was great! Supermarket(s) / delis around the corner, such as very nice (famous!) restaurants and also the subway with the express line downtown and a city bike station (take the bike down do Central Park - you'll love it!)
The whole apartment is really great, but in my opinion you could make more out of it.
I don't need luxury neither I'm a very picky person - since you are outside exploring NYC the whole day. But we found several (!) used contact lenses next to our bed, many, many hair in the whole bathroom (which is very small) and also the kitchen would need a bigger cleaning. Some of the (plastic) glasses are not nice anymore and so is the sink. Summer is coming, so the terrace could be a bit more comfy and pretty (fixing the synthetic turf). I know everyone's different, but the mattresses been horrible for my man and me (memory foam). A few more towels would have been great too. Don't forget that the second bedroom doesn't have a window. There is a door towards living room / kitchen, which we opened to get some fresher air in it. These are only few - personal - details, but they make the difference.
The communication with Rashida was very quick; she wrote me her first message shortly before our arrival. There she informed me about the check-in & rules and referred me to Pierre. He was friendly and was good available via WhatsApp. He also managed that we could leave our luggage at the apartment for some more hours at the day of departure. At the aparment there was another woman, Evelyn, to do our check-in. She was very kind; she spoke Spanish & a bit English. All in all it was not very "personal", but that's absolutely okay.
Thank you for a good stay & a fabulous week in this amazing city!