From the start, Grover was always there for us if we had any questions or recommendations. When we arrived at the house (Grover let us do the check in a lil bit earlier bc our flight arrived in the morning) we saw that the house was exactly like the photos. The rooms are big, the beds are comfy and the accomodations were exactly, even better, than the ad. The little details along the house made the experience sweeter. For example, he left us hoodies for each one of us. The location was perfect (subways and buses are a couple blocks from the house) and it wasn't noisy. Even if you are in doubt about Harlem, this neighboorhood proves you wrong.
Everything was perfect for our family and what we needed in our holidays. The only thing i would change is the WIFI; it was pretty slow. Other than that, if i ever stay in New York again with a big group, i would definetely come back to Grover's place!