Changed the location 24 hours before check in—moved us from 50 to 40 Rivington.
The bed is a ~3” thick memory foam pad. Major back pain from that.
The couch that “converts into a queen sized bed” did not exist. It was an incredibly uncomfortable futon that was maximum a full.
The “TV with Netflix” came with no remote and they did nothing to help us figure it out.
They communicated fairly well but were not accommodating when I confronted them about these “amenities” we were promised.