I had not the possibility to meet Nancy personally, but she was always present by phone or txt msg.
Hers instructions were perfect.
The house was very clean, and everything was perfect about our need.
We were 6 people, (4 adults and 2 girls), to the discovery of NY, so two baths and three bedrooms, were perfect.
A large table with 6 chairs, and a comfortable sofà to watch TV.
We had TV also in our bedrooms.
The heating was good and we had always hot water everywhere.
Kitchen was perfect to prepare a nice breakfast.
The two metro stops were about 10 minutes by walk, next two supermarkets.
Finally, we had the possibility to do our checkout at 6:30pm and since our flight was at 11pm, was very helpful for us.
All of this, for a reasonable price in NY.
My review will be 5 stars.
Ermanno.