Walter assisted us with check-in and was very helpful. He was easy to communicate with throughout the duration of the trip. The apartment itself was not very well kept, run down and quite raggy. It also wasn't very clean (dusty, sticky floors, loaded dishwasher etc.). The mattresses were futons, sheets were itchy, pillows did not have pillowcases and were very uncomfortable! The images made it out to be far nicer than it was– had I known it was in this condition I would not have booked it, especially for the high price!