Norman was a great host and very responsive via the messaging app. Check-in was a breeze and the instructions were clear and simple. The apartment was beyond my expectations. It was clean, full of towels (!) the bed neat and clean. It really did feel like a home at Norman's place. The area is safe, easy to access the subway (just a block away) and a citibike just outside the house. I travel to NYC often for work and am looking forward to another stay at Norma's place next time!