I did not meet with Cayla but the retrieval of keys was easy and close by. Any issue after that was quickly answered with text messages. The apartment is in a nice neighbourhood, close to Chelsea Market, the High Line and such and feels safe.The building key that works after major cajoling can be an annoyance if you have your hands full or are in a rush to get in but not a major issue. The place itself was clean. I did not inquire about the beds which I should have done: there are two double beds which are perfect for one person or two young people very much in love but a little too cozy for a long-time married couple ;-). Again, there was no deception from Cayla about this, I just wished the listing had mentioned it. All in all a good experience that I would recommend.