This is a beautiful place and our room and bathroom were as the picture shows. That being said we did have issues with the room and the comfort level due to issues with the room air conditioner and the fact that the bed is not a Queen as advertised but in fact a Double/Full bed. When we arrived the room was very warm and we were happy that there was a free standing portable air conditioner in the room. We turned it on and attempted to go to sleep but the room did not cool down even though cool air was coming out of the unit. We spent a sleepless night in this really warm room. We kept the A/C on and left for the day hoping the room would cool down. When we got back to the room it must have been 90 degrees in there. We discovered that the exhaust hose was separated from the window and all of the hot exhaust was being pumped right back into the room.
I sent a message to the owners regarding the issue and was assured it would be taken care of when one of the owners got home. I was told to turn off the A/C and open the windows as it was going to be cool in the evening. They also told me that these A/C units were notorious for this happening. When we got back to the room nothing had been fixed and the room was very hot. When I contacted the owners I was told that they wedged the hose back into the window and that they were out of window tape. I managed to jerry rig the hose to get it to stay in long enough to cool the room down for a little bit so we could get to sleep. That worked for a little while. Woke up to it out again and a warm uncomfortable room.
I asked them to get it fixed again and got the excuse that the tape was coming in that day and to not move the unit as that is the only time the hose comes out (I never moved the unit). At this point I got excuses as to their ability to fix it and the availability for them to fix it, all I was getting at this point was excuses and no sense of urgency on their part.
From Katie:
“Hi Elwin, I understand this is frustrating. The tape arrives today by 9pm, so we're at the mercy of the new tape delivery time. I'm in California for work and Juan is in the middle of 4 back-to-back days of 15-hour shifts at the hospital, so home this evening around the time the tape should be delivered. The AC units are totally standard; trick is they just can't be moved. Once they're in place, please don't move the unit at all. All rooms have the same, and we have the same in our apartment downstairs as well. The only time they come out is when moved.
The weather today is extremely mild, almost noon and below 70 degrees. Have you tried opening the windows? AC isn't needed at these temps and many buildings switch over to heat anyway. You can open one or both windows and that should cool down the room as much as needed.”
I felt like all I was getting was excuses and we had no confidence that anything would be done about it. We were surprised when we got in that night that it had been fixed. My problem with this whole situation was that there was no sense of urgency and no responsibility was acknowledged for the situation by them. They never followed up to see if everything was Ok after the fix, no offer of compensation for our 2 sleepless nights in their room. Beautiful room and bathroom, nice house that is what I can say about this AirBnB.