We encountered many of the same issues past reviewers have noted: there weren't enough towels for 4 guests and the pull out couch is really just a sectional futon that's a bit small for two people, the space would be better for a couple. Bree was very responsive and helped to ensure that all the issues were taken care of, however this did take several hours after we had checked in, and she needed to enter the apartment multiple times while we were away (she did ask permission every time!). Ultimately, all of the problems were resolved and we found the space to be clean and a convenient location to downtown Brooklyn.