It was really easy to communicate with Savannah who always answered to our questions. She was there to show us around and how everything worked and was available to answer any questions while we were around. The day we left she let us leave when we needed to before going to the airport.
The flat is exactly like on the pictures. We did not really use the kitchen as we were out all day but seems to have all what you need. The bathroom has a nice bath.
We found it easier to use the M line rather than the L line. It was nearer.