We were disappointed when we arrived shortly after our check in time and walked in on a cleaning lady sitting in an un-made bed on her phone. We went downstairs and asked the lobby attendant for help who then called someone from the office. She came out and apologized for the miscommunication (telling us she had asked someone to reach out and let us know that our room would not be ready) and offered us a small refund for the inconvenience. While that was appreciated, we had to wait an hour to get into our room (with an already late check in time and a desire to shower before dinner), and then another 1.5 hours later I finally got a text telling me that our room would not be ready for an hour (even though we had been inside and confirmed that it was ready). Also the seal at the bottom of the shower did not work well and the bathroom got slightly flooded if the shower head was positioned in the wrong direction. The elevator also broke during our stay and the thermostat was set to AC when we arrived (it was mid 50s out). Switching it to heat was a bit confusing and once we navigated the thermostat the heat did not turn on until the middle of the night.