Toby thought of everything! He has silent service down to a science, meaning he anticipated every need without having to be asked. This started as soon as he confirmed our booking. His initial email included his favorite things to do, he asked for our arrival time and then assured us we'd be able to drop off luggage early. He requested our flight info a few days prior to arrival so he and his team could track our flight. Amazing, right! He arranged to have a sign, flowers and a card for my sister as we were celebrating her milestone birthday. He wasn't in town when we arrived, but Drew took excellent care for us and check in on us several times during our stay. We couldn't have had a better stay.
Oh! I was pleasantly surprised at how comfortable the loft given there weren't any real bedrooms. I can't explain it except to say "it just works". Very well laid out and decorated without being overdone. I slept in the loft and I LOVED IT!