Where do I even start.
I will say there were multiple issues with this property. The house isn’t clean, the sheets feel like sandpaper, (literally we went and bought sheets because they are so bad), the towels also sandpaper, the whole house had marks on the walls, bathroom counters were gross and marked, the rugs felt like literal straw, the house didn’t have enough trash bags, paper towels. Oh and the oven and stove were out of order so couldn’t cook the entire time. I mean to be honest it is a pretty awful place but that isn’t even close to the worst of it.
Unfortunately our flight got delayed die to weather and we had to extend to take the next flight out which meant overnight. I extended through my existed reservation which was more expensive then the original one and thought all was well. This is when pure chaos ensued. First a housekeeper came into my condo and told my nanny that her and my one year old son needed to vacate immediately. Then after having a conversation with a representative as Sonder I was told they had made a mistake and we’re sorry to bother me. This is where it gets really bad. I get back from my office and I’m inside with my baby and 7 random strangers walk into my rented apartment. If you can imagine the sheer panic and mother protection that ensued. I didn’t know what was happening. We’re they robbing us? What is going on? I was told by one of the women in this group of people that this apartment was theirs and once again I needed to get out. I’m now panicking and asking these people who are unmasked around my unvaccinated 1 years to get out of the apartment while I call Sonder and figure it. These people refuse to leave and tell me security is aware and told them to come in my unit. What in the world is going on. I finally tell them if they don’t leave I am going to call 911 and I basically have to push them out of the front door. Can you imagine how horrible of an experience this is?? I have a baby with me!!!!!! After hours of phone calls with Sonder I’m told the extension didn’t register on their side and they will call me with 50% compensation for my stay. (The first offer was 100 bucks) ha! Yeah right. Well it’s now the day after and again I’ve heard from no one. This place is a completely mess and I actually felt more than disgusted with the space, I felt unsafe. I felt like my family was put into
Jeopardy and competed disregarded by their entire team. I would strongly suggest not stay at this or any Sonder accommodation.