Our arrival was great, no issues there. The apartment was as described, though a little messy. Within a few hours of our stay, however, we established that the wifi was not working, we ran out of toilet paper and the toilet backed up. It took us awhile, but eventually we were able to get ahold of Christina. She made it clear that we would need to handle these issues ourselves. We purchased a plunger and were able to handle the bathroom problems, but we could not fix the wifi and did not receive further assistance from her. We did contact her directly after our stay received modest compensation for the difficulties.