Communication with Freddy was great and quick! I had contacted him before because I read a few of the reviews but he was able to ensure the air conditioning and heating were fixed and that the cleaning crew was swapped so the place was clean when we came in. We had a few check-in challenges like missing bathroom products or internet (there was no signal in the Airbnb so definitely needed the Wi-Fi) but nothing that wasn’t a quick fix that Freddy handled. Location wise it was easy to access through bus and subway. Cute coffee shops around the area too. It was a good place for me and my friends to stay!