Shanam is a delight. Having just moved to New York and knowing nothing about the city, I had a million questions and problems, and she was always right there to help. Needless to say going ABOVE and BEYOND the typical host duties. As far as basics are concerned, she was amazing at keeping everything clean and working. She also has a wonderful attention to the "home" factor of an apartment. From fresh flowers on the counter to home cooked meals and handmade art on the walls, this place could not have been more of a comfort for me.
Above all, Shanam herself expressed her value in communication right from the start. Communication, and respect. As a guest, this is also a comfort that comes with knowing that any problem will always be spoken directly, and any issue can and will be resolved. It really leads to a happy and stress free day to day.
Oh, and the apartment is lovely! Aside from being homey, the rooms are HUGE and literally feel like a house to me rather than an apartment in the city. The windows are giant and there's a ton of storage. Neighbors are mega quiet and the doormen always say hello!
I'll be sad to leave this place behind me!