Elle was very nice and made check in very easy. Place was very small and crowded, but didn’t take away from the NY experience since we only used the place to sleep. The place got very hot at points of the night due to the heater being right at your feet when sleeping. Overall, it was a nice place to be able to sleep at night, but don’t recommend if you’re looking for somewhere to relax and unwind after spending all day out and about.