Being a first time airbnb user, I was a bit unsure of how to proceed. Abigail was VERY helpful with her prompt emails. There was even some confusion when it appeared the request was denied. Abigail helped me through the issue, and honored my request even though at least one more had come through. Upon arrival, we were greeted by the owner who was great in answering questions. The actual greystone was beautiful! The pictures were accurate. Being located near a corner, it was easy to locate. Easy access to the subway and grocery. The fully operational kitchen was super to cook breakfast before heading out for adventure. Abigail checked in a few times during the weekend - much appreciated. Really delighted with our stay! Highly recommended!