It was my first time using airbnb and going to new York. My grandmother and I had a great stay, Joanne also worked with our check in and check out time. Joanne was at work at the time we arrived but, arranged for her father to meet us he is a very sweet man.He showed us around the home, subway and even got us a MTA card. Joanne's home was very comfortable,nice and felt like home to me.She was also attentive to our needs ,questions and stay. The airport also called her late around 12am since my luggage got lost in the airport. She was very kind to ask me about the situation especially since they called her that late.I would definitely recommend staying in Joanne's place and would stay there again. Thank you Joanne!