I never met Grant but his instructions were clear enough so I could find the place easily and enter. The apartment is pristine. Communications were a bit wonky at the beginning; I did not receive check-in instructions until the day of arrival, which was a little worrying for me, getting on a flight to NYC but not sure of whether I had a place to sleep that night, but as it turned out my evening activities kept me out much later than planned so check-in instructions were given before I actually needed them. Once I had them, it was ME who kept delaying when I was going to arrive, we texted back and forth all evening, and by that time, Grant had left me lockbox instructions which worked fine. I like a cold bedroom and was worried it would be too warm, but the window can be opened and I was very comfortable. If you are like me, do bring earbuds or plugs, NYC streets can be noisy (no fault of Grant). The bed was very comfortable, water and glasses are provided in the room.