I have had a lot of bad experiences with NYC air bnb’s. From the very beginning Arlette was communicative, and extremely flexible and accommodating. She was able to adjust the check-in time since I was getting into the city early. As a woman traveling alone, this provided a safety net, and one less thing to have to worry about. Arlette’s place was clean, safe, and homey. The degree of care and consideration she showed was completely unexpected, down to her encouraging me to rest, coming to turn on the heat in case I got cold, and leaving things in the space for me that she thought I would enjoy. I recently went through a breakup, and my former partner lives in NYC. Coming back to the city and going back to doing things all on my own was incredibly emotional and difficult. She didn’t even know what I was dealing with, and her kindness and care made it all so much more bearable. This is important to talk about because the nature of air bnbs is transactional, and there are so many documented instances of bad experiences with hosts, and it lacks a necessary culture of care and regard for other people. I will never forget Arlette and how safe and cared for she made me feel. Every host should be more like her!!