Sergey was very friendly and helpful, our stay was very pleasant. The room was very clean, the AC was amazing, and the location is great (close to markets and restaurants as well as the subway, which goes directly to Manhattan without changing lines- great for newbies!). The only thing we had to get used to was that you have to walk through their living space to get to the room, but since we were sightseeing all day that wasn't really a problem for us.