I never met Hugo, but he kept in contact through text and his brother and mother were very welcoming and kind. They have basic house rules, all of which are stated in a welcome packet that is emailed before arrival. Read this BEFORE you arrive! I did not and had trouble locating the room, it is a very helpful packet. The room was adorable. Everything was neat and organized. In it was a TV w/netflix, a desk, paper/pens, an outlet, an AC, Internet code/contact info, bed with blankets, dresser, and a lounge chair. Awaiting me were also some complimentary snacks and a bottle of purified water. Corey (Hugo's brother) gave a helpful house tour and helped me when I was having trouble, a very kind accommodating host. His mother was also a pleasure, she helped direct me with using the washer machine and hanging the clothes to dry. I definitely recommend Hugo and his family! They do not have a fancy house, but a house ingrained right into uptown Manhattan and I loved it. Dive right in New York life with this family. Thank you!