Good Morning,
This is Rashida Siyar, who rented your AirB&B through my niece Farheen Hussain. Following is the experience we had in the accommodation mentioned above:
At the outset, I want to Thank You Sergo for his services. However, the AirB&B itself was not all in order. Here are some of the the difficulties we faced at the place:
When we arrived, at our scheduled time on October 1st, we were unpleasantly surprised that we had to go to the 4th floor (no elevator) with our luggage. Please be mindful, out of four people two of us are close to the age of 70 and my husband, Farrukh Siyar is 73 year old & my sister & I have knee problems.
At the time of my booking this place there was no mention of any apartment or it being on the fourth floor. It was advertised just as a big home with two bedrooms. However, after reaching the fourth floor we called Sergo & he shifted us to the 2nd floor. Then we found out that the hot water faucet in the bathroom sink was not working. We had to use the tub faucet whenever we went to the bathroom. There was no shampoo or toothpaste or other toiletries. If it was clearly written that these basic items were not provided, we would have brought them on our own. Sergo got us shampoo. But for the toothpaste my sister & I had to go out at about 10:30pm to look for a store to buy the toothpaste. Finally we found a store & got toothpaste but not before avoiding more than a couple of drunks on the road. Even the comforters were not of standard quality.
In a nutshell, the rent we paid for the above accommodation was much more than it was worth. In view of the above explanation, I submit this claim to return half of my payment (about $450) which would be a fair deal.
I will be looking forward & would appreciate a favorable reply from you.
Thank You,
Rashida Siyar