Lisa was very reliable and quick to respond. Check in/Check out was a breeze.The apartment is in the perfect location and one can easily walk down to the Promenade, Brooklyn Bridge Park, any number of subway stations. It is street/garden level but noise was not a problem and the garden in the back was lovely. Neighborhood felt very safe. All utilities functioned well and there was a lot of charm to the place as well. A great place for us to base our weekend of exploring in Brooklyn!