Well, unfortunately the bed collapsed during the first day and though it was a holiday weekend I was not wild about the lack of positive action.. We were told that it was memorial day and all the stores were closed so the bed could not be replaced, but any red-blooded american knows that memorial day is a BIG day for sales, hence a poor excuse. Also, in an apartment with beds for 6 people we would have expected at least one extra set of keys. Otherwise things were ok.