We had a good experience. We only met Claude when we were getting ready to leave on the last morning. He did send a number of texts during our four night stay to make sure we were comfortable. The location was perfect, a block off of Times Square and near literally everything. I would not want to be any closer to the main streets as the noise would have been unbearable. The apartment is really simple, compact and was as described. We did not spend much time in the apartment so did not mind the close quarters. Upon arrival we found a bowl of treats and drinks for our use - that was great. Claude also gave us a portable wifi hotspot which was quite handy since we could take it with us to use in the city. To be fair in this evaluation, the apartment is very basic, the bathroom is very small and dated, and the noise from the streets permeates through the room so it is not quite inside. For us, none of this was that important as the location was perfect. I would stay here again.