Sam was great at responding quickly to my messages and questions. He was flexible with adjusting our check-in and check-out times based on our flight times. The location is also perfect for everything we had planed - very close to Times Square. The only issue we experienced was a leak in the bathroom celling- likely related to neighbor above, which is not directly Sam's fault there. Someone was supposed to come check it out but never did, but it did end up stopping after 7 or so hours.