I was made to feel completely welcome by Dean and Paula. I arrived quite late due to my flight but it was still easy to collect the keys and gain entry. Paula was at work when I arrived but I was shown into the apartment by her Son who even called Paula so that I could speak to her via FaceTime. The apartment is conveniently located for JFK airport and I was even offered a lift back to the airport. I went for a walk around the area the next day and felt completely safe. I would definitely stay again if I ever need a place to stay in New York.