The communication with Jackie was really easy and i would always get a very quick answer. Self Check in and Check out was uncomplicated. The room is small und the appartment not in the best condition but definitely more than enough for our stay in new york, as we really only slept there. The location is amazing - close to two subway stations and walking distance to Soho, little italy and even the Brooklyn Bridge. Also some shops and coffee places are nearby. Overall a really nice stay and would recommend it for a stay in this amazing city!