Ariela and her husband were very welcoming. We had 5 people, so they set up an extra twin futon mattress (in addition to existing two double beds) for us. The towels were like new, as white as snow. They also provided hair and body wash shampoo among other things. The neighborhood is pretty okay and the location is a little far from midtown manhattan - 40 mins on subway. Overall, we very much enjoyed our stay!