Pierce was very flexible with our arrival time as our plans worked around a training class. He greeted us and assisted with finding parking. He was very helpful in assisting with subway directions and advice, as well as food and groceries in the area. The apartment was wonderful and just as pictured. The neighborhood felt safe and was convenient to the subway, restaurants, and groceries. The backyard area is great and the park across the street was quaint. Definitely recommend this option and would love to stay there again for my next trip to NY!