Florencia was such a great host, she responded to all our queries promptly and made sure that our stay was as comfortable as possible. The water heater was out for a while on one of the days we were there, but after contacting Flo, she quickly got back to us that they were doing some maintenance on the building and the heater would be up and running in no time. The apartment itself is exactly as the pictures show, and is a comfortable size for 2 people. Would highly recommend this apartment :)