Chris was very responsive, he always quickly answered our questions and quickly solved problems we had with the wifi. This was very appreciated. The studio is rather big for New York and with a lot of natural light. The location is really nice for discovering Williamsburg and Greenpoint, with many restaurants, bars and coffee shops nearby. The only downside is that the building is right next to the highway.
The apartment could have been cleaner when we arrived and the bed and couch were not very comfortable, but probably fine for short stays.