This is a second story walk up apartment in NYC. Madel was very communicative prior to the day of and happy to engage if we needed anything. It was a cold weekend for our visit so a little inconvenient to have to walk around the corner to pick up the key to the apartment, but not a deal breaker. The unit worked perfectly for our group of 4 plus a baby once we got the hang of the stairs. It is an older building with wooden floors that creak. If you’re a light sleeper this might be a deal breaker. We do think there was someone moving in upstairs that created a lot of noise our first night but that seemed to subside by night 2. All around this is a very good location to walk and explore the city. It is also near many restaurants and bus/metro routes.