First off, great location! Only a few blocks from time square and so the location is hard to beat for sure!! There are a lot of homeless on the street but you will find that that is the case for most streets in NYC! I would like to say that the bed was horribly uncomfortable and the pillows were so thin. Upgrading the mattress and pillows would make a world of difference for the stay. Just being honest because after full days of walking miles around the city, a comfy bed is needed! All in all the stay was pleasant and communication was great!