We didn't meet Chris in person but his friend Chloe was there to check us in and extremely nice and helpful (our plane had been delayed but she stayed to give us the keys). Chris also sent us several messages in advance with an abundance of things to do and see around the neighborhood as well as rush/lottery policies for broadway shows. The location was extremely convenient, with many restaurants around and a reasonable walk to the subway. The room and entire apartment were both spotless and clean. All in all a very pleasant experience!