Trevor was great as he met us at 10 am in order to let us into the apartment to drop off our luggage - rather than leaving it in our car which we were able to find a spot on the street right across from the apartment. He was very responsive on anything we needed. Apartment was very clean - comfy beds with nice linens and towels. Subway was right around the corner on the line that went directly downtown to all the desirable sites. Nice kitchen in order to save some money and cook was a good option.