Getting to the apt was very easy and so was the key collection from the lockbox. The building inside was a bit disappointing in terms of state of the stairs etc. It was clean, overall. Absolute prime location, although very basic. Perfect for 3/4 people visiting New York for a short stay. The area is awesome, thou noisy at night, both outside and inside (the people staying above us kept us awake for 2 nights. With regards to the owners, I bumped into Seith's wife upon arrival and she was very welcoming. However, when I tried to communicate with them on the mobile provided I had no answer. We wanted to know if we could leave the luggage in the apt after check-out - I sent the message twice and never got an answer. Thank goodness we did not need any major assistance. Disappointed given the very positive reviews from other users.