the worst airbnb experience we’ve ever had.
and here is why:
- the sofa is still broken, even that we asked in advance whether it was fixed as previous guest also mentioned it on the reviews, we’ve been told that “it’s all good”. in fact it wasn’t and barely fit 1 person.
- the only set of sheets we got was in master bedroom, however we booked this flat for 4 people.
- no light in the corridor under the sink (it’s separated from bathroom and toilet)
- not enough towels
- everything felt dirty and the blanket was so gross
we immediately gave a call to the managing company and asked to fix - “yes we’ll do so, no problem”
we came back by midnight - nothing was change except additional towel and 1 set of sheets. however we needed 2 as sofa is broken and barely fit 1 person but there was a folding bed which we used for 4th person and company was aware we need 2 sheets. but on the phone we’ve been told that only option would be for us to buy a new sheets and they will refund (it’s still midnight in brooklyn)
anyways after bunch of calls on the next day they fixed the light and told us that additional sheets are in the locked box under the bed (they were there the whole time, so nice) and offered an air mattress as a solution for broken sofa.
we tried to get a support from airbnb but all the flats they send us they can book were too bad and they gave us little 30% discount for 3 days out of 9.
the only good thing was that they allowed us to store our luggages in the flat for 7 ours after check out - but honestly it’s the least you can do after lying and not providing service you’ve been paid for.
we were quite disappointed with an experience so i hope after reading this you will make a better decision.