I will start with the positives - the view from the 24th floor to Times Square is indeed very nice. Room is decent in size for NY standards but lacks raised space for opening suitcases. The downstairs concierge area is meant to be helpful but it's just too small and understaffed. It takes way too long to get anything done. We also needed to get a car delivered by a 3rd a 3rd party service provider and the concierge was very unhappy about it staying in front of the hotel while we were moving luggage to it from the lobby. Not a nice experience. Also the elevators to the lobby area are getting overcrowded very easily and one gets stuck waiting for one. Bathroom is outdated (shower!). Double beds could've been a bit wider, it's a challenge to get a good night sleep with two adults in a bed