We had an issue during our stay and the host wanted me to give my personal information such as my home address in order to correct the issue instead of correcting the issue through Air BnB. Instead of owning up to the error, we were accused of having a third person in our party (there wasn’t), but what difference does that make? Also it was thrown into our face that we never got to meet the host (we arrived late at night and chose to spend our time out and about exploring).
If you’re looking for a place where the host is hands off, this isn’t the place for you. Also, our room was entered during the day to turn the Christmas lights on.
There isn’t a way for you to lock your room when you leave. You enter through a common entrance which connects the top and bottom floor and then enter the Air BnB apartment, which can be locked from the inside but not the outside. The hosts basically has complete access to your room unless you’re in it.
They did hold our luggage for us after check out, which is nice.