We regret that the host did not inform us that there were major building works going on in the ceiling bathroom which involved major leaks (dirty water and then blue drippings which we believe was toilet bowl cleaner leaking from the above apartment onto the toilet and in the floor of our bathroom) BEFORE we arrived at the apartment. Neither did she inform us that the dryer was not working. We had booked this apartment for a long 10 day stay and a washer and a dryer were one of the reasons we chose this accommodation. The host said that she had forgotten to take the dryer out of her listing of utilities. The réparations in the bathroom was apparently out of our hosts hands and she did try to make amends (by offering to have her cleaning lady come in to take our wet laundry to the laundromat and by bringing in a hang dryer). We regret that we had to suffer workers coming in to the apartment to make temporary repairs, that we were not able to use the bathroom sink for a couple of days, that the landlord came in to the apartment unannounced and in our absence on at least one occasion that we know of which was a true invasion of our privacy, and that we had to keep a very noisy humidifier pointed to the ceiling plugged in in the bathroom. This humidifier occupied half of the space of the bathroom and we had to use the kitchen sink. We are quite sure that in NORMAL circumstances this is a very nice apartment. Apparently we came at a very bad time : and the situation was unacceptable. We asked our host for a partial refund and although she acknowledged all our problems she’s said that she needed a couple of days to think about it. We felt that she was playing for time as we only had 72 hours to get in touch with Airbnb and as soon as we did this, our host came back to us saying that she had made a refund WITHOUT specifying the amount. We have preferred to leave this in the hands of Airbnb and hope they will do the right thing, and we hope the host of his apartment will do the right thing also to her future guests.