feedback on the stay at Carol’s apartment:
1. Cleaning was sub-standard: there was a pan left in the oven that had been used to cook noodles which was not washed - for a very long time by the state of how caked on and hard the uneaten food was.
2. Dishes were stacked in the cupboard, wet and started to smell of mould because they had not been dried properly.
3. Used soaps in the bathroom which were covered in hair was disgusting and I had to throw those out myself which should not be doing considering she had said there were cleaners in just that morning when we checked in
4. The amount of dust on all surfaces as well as door ways was inexcusable, I had to clean these off myself because I was starting to sneeze and eyes water from the dust which had not been wiped down from surfaces,
5. The garbage was full in the kitchen- which I had to then throw out myself as it was also smelly.
6. Lights did not work in either lounge or bedroom areas, merely replaced with floor lamps
7. And this is my biggest gripe, there was construction happening the entire time we were here with tiled stairs being ripped out just in the hallway next to our door waking us up in the mornings, we were never made aware of this inconvenience and moving bags in and out of a 4 flight of stairs became extremely difficult around workmen and dusty/dirty stairwells.
I left the apartment in a better state in which I found it because I believe in being considerate. When I checked out I messaged this feedback exactly to Carol to no reply with a sorry or compensation at all. Very bad way to end the trip which was a shame because these could all be rectified for a spacious and well located apartment in the UWS.