Pros: Room was big, safe location, clean. Room had view as depicted in pictures and had amenities like a stove, and plates, microwave and oven, etc. The heating and cooling in the room worked. Wifi was free and solid. The record player was a nice touch.
Cons: amenities grossly misrepresented. The roof was closed the entirety of my stay. The pool was closed, and drained. There was hazard tape and construction on the roof. The lounges are small and nothing like the pictures. You’ll notice the management cuts corners, with everything from 1-ply toilet paper to broken soap dispensers. You’ll slowly notice things the cheaped out on. And eventually there’s a conglomerate of things where you realize the place isn’t as nice as it seems to be on first impression. The toilet would clog, and they put a plunger next to it, which I assume is because it’s a common problem. The hallways smelled like weed. The staff (with a few exceptions) were rude. No hellos or goodbyes. The communication was poor. And after all this I was denied a late checkout of even 30 minutes. I had to argue relentlessly and leave my room to the lobby to talk in person before they gave me a 30 minute extension. And they weren’t happy about it, and showed it. And the housekeeping showed up at 11a.m., and waited outside my door during the 30 minutes. Not okay. Especially when I was denied an early checkin at 3pm as the room wasn’t ready. Check in is at 11am, check out is at 4pm, it doesn’t take 5 hours to clean a room... Hey Sonder management, don’t cut corners to increase profit margins, and you will keep repeat customers, and build brand equity, boosting profit margins. This isn’t the way. I’m happy I only spent $1k for a week, would have hurt a lot more if I spent 10k+ for a month in one of their bigger rooms.
Overall my time here was okay, just wish they would fix the issues, as this could be a really nice place. And don’t get my hopes up with nice pictures of things that don’t really exist.