Andrew was very friendly and helpful since I booked the room. He's super fast in response and offered helpful tips to me. Although I didn't get the chance to meet him in person, Adriana and Carolina were also very warm and friendly. The room is small but very clean, the bed is comfy and the hi-tech fan is also a big plus! The welcome basket is very thoughtful, not to mention the big closet just for me. And the location is super convenient too, literally 1-min walk to subway. I will definitely consider to stay here next time.