We notified Mr. Frank when we were leaving MA and he sent us the lock combination via text very quickly which made us feel good. They also made us feel welcome by having a package of cookies on the counter and orange juice in the fridge. The neighborhood was pleasant, safe and vibrant. The grocery store was a stones throw from the apartment which made things very convenient. We liked using Foodtown. The sleeping arrangement was perfect. My daughter and I went to see Les Miz and took the subway just the two of us which I would not of thought I would of been comfortable doing.