1. Early check in was unavailable at 12:30 as originally promised. A couple of days before check in, I was told I couldn’t check in no sooner than 2pm. Was disappointed but what could I do. I arrived at 2 and did not receive check in details until 3:59. Almost 2 hours later.
2. Parking was prearranged in the garage after reserving. Was told the week of that parking was no longer available in the garage but could find free parking nearby. Finding parking was a nightmare each day when returning to the property. We drive around for almost an hour trying to find parking each night with one taking a risk to park in front of a driveway due to rain. Thank goodness car wasn’t towed or ticketed. When I asked the second day what could be done about parking in the garage since it was a new day and I thought we’d have the chance to get in the garage, no response was received that day. The next day host responded with only “I’m sorry”.
3. When reserved I mentioned there possibly being 6 people that will be staying and host confirmed this was ok. It actually ended up being only 4 people occupying the property. When arrived there was only 2 wash cloths and 3 towels. We went out to purchase bath sponges and thank goodness we brought one towel to get us through the first night. When I mentioned this to host the next day, she responded quickly saying the housekeeper would be around by 11 to bring more. Housekeeper showed up 11:50 with 1 hand towel and 2 more wash cloths. No towels were given.
3. Cleanliness - the coffee maker had water in it prior to using. This made us uncomfortable to use so we bought Dunkin’ instead. Also the creamer container was a bit on the filthy side with the creamer container sticking to the counter along with them individually sticking to each other. The plants, spice rack and shelves are in a serious need of dusting. The curtains in the place all need to be washed. There is a water stain on one of the panels in the living room. There were water bottles found under the couch and also a shoe in the first bedroom closet. Not sure how the housekeeper missed this.
4. The pull out sofa has a broken rod on one side and could only hold one person to sleep on it. There was no linen that could be found in the place. We had to purchase sheets and a blanket for our son to use.
5. The positives with this property is that it is very close to the airport and the bathroom was decent.
I mentioned to host when I reserved that this was my first Airbnb rental and had hoped it would exceed my expectations but sadly it not. Im not sure now if I would rent Airbnb in the future. I tried it but it will be hotels for lodging going forward.