Check-in was great, the concierge checked in our bags which allowed us to walk up to Times Square as we arrived before 3pm. Our room was booked but they switched us to two rooms with a single bed after originally booking a double.
The hotel's valet ($60 a night) got assigned to the wrong room, but concierge quickly rectified this issue. They were great.
The only issue was the cleaning product smelled more like cheap cologne and unfortunately the smell was somewhat strong. Overall good experience and great location right by the East River