Penelope was super helpful and accommodating to our situation (delayed flight on arrival, traveling with a pet). The apartment was much bigger than we expected, with plenty of room for all our luggage. We were happy to meet friendly neighbors and enjoyed having a quiet relaxing environment to come home to after a long day in the city. And the city was easy to get to, being just a short walk from the Q, 2, and 5 trains. We also loved being so close to beautiful Prospect Park, and enjoyed a wide array of food options nearby.