Mercedes is quick to reply and gave us helpful and accurate information about where to park and how to meet her. She left water bottles in our room, it was very clean, and the price was great. It was close to the medical center which was our destination and very close to the trains to get to Time's Square. We enjoyed our stay and would definitely stay there again. The neighborhood is great and we felt very safe. Lots of families. Mercedes is a very friendly and helpful host but gives you privacy too. Thanks Mercedes!