We were locked out at 10pm on the first day. Tried to contact Hugo and so called “team” on what’s app. They knew the situation because I called and messaged but nobody helped. After waiting for an hour, we had to find the door lock company for ourselves and spent a lot of money to get in. Until now, no apology, no refund for fixing their door lock. The apartment itself is not bad at all. But whatever happens, they will not help you. You are on your own.