While I didn't get to meet Melissa, she was very welcoming, responsive, and helpful in making the reservation and throughout the check in/check out process. The apartment itself was nice and clean, and we especially enjoyed the coffee maker, tea, and milk frother. The little bodega on the corner had great breakfast foods and groceries. Melissa's cat was very friendly and chatty and reminded us of ours back home. The place smelled more like cat/cat litter than we were expecting. All in all, we felt very welcome at the apartment.