Great value, incredible location!! Beautiful lobby and cute rooms! Had some issues with the AC in my first room, but customer service was amazing and they immediately switched me and then called to make sure my new room was good. There is a wonderful front desk clerk, Rachel, who helped me and also helped me get a cab to the airport at 5am. She should get a raise for her impeccable customer service skills! Rooms are small, but guys, it's NYC, in times square. Having a safe, private, comfortable place to land is a luxury at this price. Will definitely stay there again.