Christopher was the main contact and he responded immediately. I never met Sarah. The room is OK, not quite what it looks like--it's very basic and hot even with the a/c. The internet was unreliable, there was a ceiling fan which never worked and was dirty. I was there for a few weeks for work and had to ask for cleaning materials and a kettle since it was awkward to use the kitchen. There was a 1 year old which was mentioned only after booking (that's OK) and a barking dog on occasion which was never mentioned (not OK). Bare essentials and fine for a short stay.