This is only my second time to use Airbnb. Phoebe was great in answering my detailed questions before I arrived. Although I never met Phoebe in person she gave super clear instructions on everything. The welcome letter was also very clear and listed all the great places in the neighbourhood. Even going into detail about what food places are great for and when is good to go.
When I arrived I couldn't find the key and Phoebe's sister picked up the phone right away. She also responded very quickly with any questions I had using what's app.
The room itself was great, very bright, clean and tidy. I got to meet Phoebe's roommate who is a really interesting person and very kind so you have no worries if you are a female travelling alone like myself. I can highly recommend.