the room that was assigned did not work the heating. An "engineer" went to the room who did nothing, only said to turn it off for 30 min because it was frozen and then it would work! We left it for an hour to give it more time and it didn't work of course, when we called again the engineer had left and the only option was more sheets or change rooms! more sheets ? For real ? I can't even walk to the bathroom? of course I chose the other room even though it was already 11pm. The issue is the other room did not have the same view as the one I reserved and it was also smaller 😐 they did not charge me the famous 45 $ ( for clean, I think) but it was not what I wanted 😐