This listing is actually with a 3rd party and not with the hotel but they were responsive. We paid for early check in but when we arrived our class didn't work, I called the number and they were able to fix our code remotely. The room itself, nothing special, not much room to move around (2 adults, anymore ild feel cramped), bathroom was clean (mirror had a crack in it) but location is very convenient in midtown. They had someone come clean the room if you like every morning and they were very nice. We came the week of Christmas lights going up so all hotels prices were up the roof, this was the cheapest with the location and if we had stay again I could but not top on my list.