Susan was out of town when my boyfriend and I came to visit, but she arranged for her friend to meet us and let us in. This was a bigger deal than it sounds since my plane was delayed four hours and this had us arriving at Susan's place at almost 3 am. The room was as described/pictured and all amenities were provided as listed. Susan was very helpful and checked in on us periodically via text even though she wasn't in town. Overall, everything was up to par and an enjoyable experience.