The unit is charming and near the subway. However, certain lines are down in the evening at present making it very difficult to get back. What took 15 to 20 minutes to get to would take over an hour on return. (May 2018) The air conditioning wasn't working. We were brought a fan, but it never got below 78 degrees in the unit. We were not offered any type of compensation. People were staying above us and the noise is bad. It is not that the people are loud, it's just hardwood floors with no insulation between, therefore you hear everything going on above you. Towels were old and not fresh, very stiff and felt like sandpaper. The last bar of soap was still in the shower, mildew in the shower, stains on the sheets...things were not nearly as clean as they could have been. We are Air BNB hosts, and probably have a higher standard than some due to this. However, we feel like our guests should feel that they are at a nice hotel, and that starts with clean fresh towels, clean sheets and a clean bathroom.