This was my first time using Airbnb and from the communication before I arrived for my stay was great with Penny which helped eased my anxieties :). Upon my arrival, I was greeted by the doorman in the building and when I went to check in, the room was exactly as described and depicted in the photos. Penny's place is immaculate and charming and she made sure that I had everything--the map of the subway system, restaurant suggestions, and helpful tips along the way. Penny's place is in a great location--close to the subway, walkable distance to many of the coveted highlights in New York! Plus, what I loved is that I was able to get some rest after a long day of sight seeing as it really was a seen oasis. The room I stayed in was very cozy and the bed extremely comfortable. Penny made sure that I was comfortable and if I needed anything, to not hesitate to ask her. Penny herself is so friendly and welcoming and she even sat down with me one evening to just chat. Thank you for a wonderful Airbnb experience!