Working with Neil and Katie was a wonderful experience! They are so accessible, helpful, and accommodating. Not only do they provide detailed explanations of the use of things in the apartment they give you a great list of restaurants etc. they recommend. When we arrived there was a strong odor of gas. I checked the burners on the stove and found only two of the four were working. We called Neil and he immediately contacted Con Edison and a repair man was out to the apartment in approximately 30 mins....wow!!! He lit the pilot and checked out everything else for safety. Not only was Neil immediately available to help us but the problem was resolved in no time. The apartment is very spacious, by New York standards, and stocked with plenty of towels, linens, and even a blowup mattress...which my son used a couple of nights. You couldn't ask for a better location!!! So much in walking distance and only steps away from the subway. We had a fantastic visit in New York, and having a comfortable place to call home added to our experience.