I appreciated the air mattress that I requested and also appreciated sending someone to fix the blinky WiFi and I also appreciated the offer of a 5 star review for me. But, I have to be honest, this place is recommended for those who are very comfortable with the big city environment and not easily intimidated by less than pristine parts of a city (SF Bay Area similar vibe as very edge of Nob Hill verging on the Tenderloin); be fit to lug 50 lbs luggage up and down 2 tall narrow flights of stairs; and ideal for short stays. The building is old with no elevator, has two very narrow and tall flights of stairs and we could not carry three 50 lbs luggages and had to ask random strangers to help us. The unit' floor slopes in various parts and so it did cause a very mild case of vertigo for 2 out of 3 of us. Both the bed and couch slopes/tilts noticeably and is very uncomfortable to sleep in more than a couple of nights. Towels and linens are a mix-match of old leftovers with clear B.O. embedded on some of the pillows and blankets. The bathroom especially feels very grimy. As it's on the 3rd floor, recommend sleeping with good ear plugs. The heater cannot be controlled within the unit and the windows cannot be opened and so nothing can be done to change the temperature. And the WiFi is very blinky and unstable even after they sent someone to fix it, after a couple of days the new SSID would disappear every so often and on a couple of video conferences, we had to keep on repeating ourselves over and over again. But of course, it could be worth the money given budget/alternatives.