Shae is very communicative. We sent text messages back and forth and I was checked on even later in the evening of my arrival date. There are private codes for the front door and also a private code for the room that were texted to me upon arrival. That was a level of security that I did not expect and I was pleasantly surprised. The room is absolutely charming. Very clean. Beautiful upgrades like glass bowl in bathroom with Moen like hardware (faucet) and a host of surprises like a washing machine/dryer, a mini dinette set with everything needed to create an intimate dining setting. There was an awesome fan (instructions were in a book), cabinets filled with everything one would need (coffee, teas, cocoa, cups, plates, napkins etc). Shae even put together a book with delivery menu's and THINGS TO DO in New York. It was like being in a hotel...No it was BETTER than a hotel. I usually stay at Crown Plaza or the Hilton when I come in town. Never again. Oh, and the bathroom is to die for. Although I brought my own personal items, Shae made sure the bathroom was stocked with body washes, soaps, lotions, bath salts, wash rags and towels. There is a mini fridge, and microwave as well as detergent for your clothes and dishwashing liquid if you wanted to tidy up. Whenever I am in the area this is the place that I WILL always return to. Walking distance to public transportation and every convenience store, bodega, pharmacy, or eatery that you can think of! You won't be disappointed. The ceilings are low but that is communicated on the Airbnb site. I'm 5'8 1/2 and could walk around comfortably. Someone over 6"2 may have an issue. But who wants to walk around? Most of my time spent in the room was laying in the bed watching the large flat screen television!!! Lol.