When we arrived to stay at Nick and D.‘s place we were completely caught off guard when we saw that it was cancelled. We messaged the hosts hoping that it was just a mistake, however they contacted AirBnb about a week before our arrival to tell us that their roof would be repaired when we were supposed to be staying. Because they did not contact me personally a week before (which still would not have been ideal) they relied on Airbnb. And although our hosts tried to help us find a new place, Airbnb had blocked me from being able to find a home because this was my first experience using it and I didn’t have enough reviews. We had to use by friends moms account to just book a new place, and it was in a very unsafe area. Once again, Airbnb left us stranded because we then found out that there were people staying in the new place and we were not able to even get in until the next day. We ended up having to book the hotel for 2/3 of the price we had allocated for our entire hotel funds on only the first day. AirBnb did not help us in the slightest and is definitely at fault for not contacting us at all, however the hosts should have contacted me directly instead of relying on a third party to do so.