Worst Airbnb experience of my life.
I entered the home by a key that was left by the host. When we entered the Airbnb there was a large swarm of flies inside of the apartment. I don’t mean one or two. I mean a swarm. Something was clearly off. I contacted the host, Ray and let him know. Ray came by about 10 minutes later. He did not introduce himself, but walked in with a fly swatter. We told Ray about the flies. Ray said this had never happened before, but did not seem surprised. Ray stayed he would vacuum the flies up and if we were not satisfied he would give us a full refund. Ray said the people before us must have left the door open. (My thought is that the Airbnb should have been cleaned between the last guests leaving and us arriving and the fly situation should have been dealt with in that time. ) We stayed we felt uncomfortable staying at the Airbnb due to the large swarm of flies and the impression it gave. Then Ray asked where we would go stay and I said my sisters house. (We we’re staying at Airbnb because she just had a baby and we wanted to give her space.) Ray then accused us of letting the flies in and saying we don’t want to stay there so we could get a refund. At that point we were shocked at his accusation and told him we would not be staying with him. Ray told us he had 35 five star reviews and then raised his voice and threatened us that if we left him a bad review he would make sure we had a bad review. At that point my husband raised his voice and told him not to speak to me in that manner. Then we left th Airbnb. Ray quickly messaged me and apologized and then wanted to give me cash as a refund instead of going through the Airbnb process. I have never been treated so poorly by an Airbnb host. I am a loyal Airbnb guest and know the Airbnb experience. I highly question the ability of Ray to be an appropriate host if he threatens and yells at his guests.