The check-in process was very painful.
I didn’t receive their ID verification link and if you don’t have it you won’t be able to access the apartment.
I arrived at the lobby and nobody was able to help as everything is done through the app.
I had to spend 1 hour on the phone with a Sonder’s representative to finally get the right link. It took him a while to finally understand the situation and finally being able to help.
At the end of the call, I asked for a gesture for the inconvenience and he rejected the fault on Airbnb - no, that was not Airbnb’s fault. Finally, after speaking for 2hours with another representative, they sent me $50……
Technology is great until a certain point - if you come across this same problem, nobody will be able to help at the front desk as again, everything is done through the app.
Concerning the apartment, I was literally able to hear the convo of the couple in the apartment next to me as the walls are very thin but I guess it’s New York.
There was also a hole in a towel and the floor was not clean…