Henry was a great communicator. I requested an earlier check in which we were not able to get. They did however let us leave our bags there prior to check in.
There are pros and cons about the apartment. The beds were very comfortable. The apartment was relatively clean and the shower pressure was good and hot. The cons were the bathroom picture in the listing is not the same bathroom. It had white marble tile and looks nice. This bathroom had a black and gray mix of tile and there were bad hard water stains on the shower floor (I would have brought flip flops for this if I had known) The sink in the bathroom was so small my hand could hardly fit in it and was just thickly caulked to the wall. There were 3 shower and 3 hand towels available and no extra toilet paper. You can't control the heating system from the apartment so it was hot. You can also hear the street noise and noise from the hallway and other apartments. It got the job done and we were satisfied but no frills.