The wrights have a good service, they are really kind on their messages and flexible people. The apartment is a kind of mini hostel not a house 'per se' the neighborhood is not the best (homeless people right in front of the door but it's safe to walk at night) also its not really in Williamsburg but the experience was not bad at all, they are really professional and the services are good I would recommend the place if it's not your first trip to New York. They won't respond to the mentioned WhatsApp number but they would on the Airbnb chat which is nice overall a good experience far from the city but price/quality is good.