Shelby wasn't able to give us the keys, so she organized a "pick up station" where we could pick the keys up. That was good, everything worked fine!
Unfortunately, the apartment was not that clean as expected. There were guests before we stayed in the apartment, and the bed wasn't cleaned up and hairs were in the shower...
All in all, Shelby is a helpful person and I guess if she would be there in person to welcome you as a guest, the apartment would be clean.