Keir was so kind and helpful with getting us acquainted in the apartment. We had one small issue with the doorknob and he was very responsive and had a locksmith over to fix it within 12 hours on a holiday weekend (wow!). The area is fantastic. My parents were so excited to get a new experience in NYC outside of the typical Midtown hotel scene. The layout of the apartment is also perfect for a family. The large kitchen/sitting area is nice and cozy for exchanging gifts and a family dinner on Christmas.