I was charged $20 for a make-up stain on a pillow case. It’s unfortunate because we had a great time in the apartment. The owner was a good host, the site was beautiful. We even cleaned before we left because we were so impressed.. We didn’t even complain that it was cold at night, and there was not access to heat (building access supposedly). We used towels designated for make- up and we are being charged for a smudge. But it’s ok, I will share my experience as we were planning to use this host again. Sometimes, it is best to wait to leave a review. Still a nice site, horrible to charge $20 for a $5 pillowcase.