Hi! I stayed at Lolita's place from 6th till 11th November. Lolita was always answering to my questions and she provided me everything i asked her: from towels to extension or plugs. I checked in early, the room was not yet but after few hours, a cleaner came and she did it fast. I also managed to check out around 3 pm, so for me it was perfect. The house is at 5 minutes walking from the metro amd thete tou can take the tube to times square. The house has codes and therefore, you do not to worry about keys. Lolita does not live there, but she is always willing to help. The room was clean amd also the commun parts. Good value for money amd services. I reccomend it :)