This was my first time using airbnb! Although I had lived in midtown Manhattan a few years ago, I'd never been to Washington Heights... needless to say, I was a little nervous... from the first communication, William eased all my fears - he was extremely responsive to questions! The apartment is absolutley gorgeous, very clean and exactly as shown in the pictures. The building is safe and we had no concerns about the neighborhood - the building is 1-2 mins walk from a subway stop (30-40 mins to Union Sq - not bad at all!), lots of great places to eat, and beautiful parks!! I highly recommend William as a host and that you consider Washington Heights for your NYC visit.