The management company does not pay attention to messages. The owners and management company were slow to solve no heat when it was 23 degrees outside. Resolution took 24 hours. So 1/4 of the stay was with no heat. Window did not lock. That was eventually fixed, along with the heat, but response times were unacceptable. Management company, owners, and AirBnb have all gone silent when asking for a partial refund, which I thought was very fair. The place itself was fine, but I would not stay there again or rent from AirBnb if the same management company was involved.