The Sonder is a scam. The rooms are nothing like the photos. We booked the Superior Queen room and they put us in a micro room with a full sized bed. And refused to partially refund or move us to a room with a queen bed. The room was disgustingly dirty - previous guest’s hair all over the bathroom and corners that hadn’t been cleaned in a while. And as you’ll read in other reviews, the shower is completely non functional. There is only a tiny wall separating the shower from the rest of the bathroom and water floods the entire bathroom floor every time you turn the water on.
And there is no customer service. We reached out to the number and email they provide but as soon as we asked for the correct room they quit responding. AirBnb surprisingly was of no help as well. We even purchased the travel insurance offered by Airbnb (with flights being cancelled so much lately) but they wouldn’t help us at all. I urge you, don’t be like me (cheap) and pick this place just to save the $20-30/night. Book the slightly more expensive place and save yourself the huge, huge headache.