Joanne was always very helpful with us. She was always the position to help us. Unfortunately we do not know in person, but she was available when needed. We were very well received by Joannes mother who left us very comfortable in the apartment. The apartment is exactly as in the pictures, complete, well-ventilated, safe, very well located and very close to the metro station, which is very important. We had towels and always clean bed linen. We feel at home. When we return to New York for sure we will be in Joannes apartment.