Lana is a friendly host and communicated with quick replies all the time. She provided everything that I needed for my stay, including a new table and chairs. I have lived in this place for a month and a half and it's a great place to stay. The commute is so easy to the city, the train station is just a few minute's walk, along with local coffee shops, restaurants, the forest park, and the movie theatre. Kew Gardens is so pretty, so calm, and a beautiful neighborhood.