The room was as described, and met my needs during my 5-night stay as a business traveler/tourist in New York City. The bed was magnificent - I miss it already. And the team is responsive through the App.
However, I could not help but wish that there were more amenities (eg. concierge, a restaurant or a coffee shop) onsite. That was the biggest inconvenience albeit 100% surmountable by Apps for delivery services such as Seamless or UberEats. To be clear, it’s a self-service hotel.
The location is great in terms of proximity to the subway and accessibility by road (15-30 minutes) to Manhattan and the other boroughs. However, the immediate surroundings are less than inspiring, but don’t let this get you down. Just get on with your program!
Otherwise, I like the general concept and would try another Sonder when I am on the road again.