Overall: This is a great place to stay, the Shoreham staff is excellent and accommodating. The rooms are surprisingly spacious for the price and being in Manhattan.
As others have mentioned, this stay is managed by Jurny, who isn't necessarily a part of the hotel.
My wife and I, along with 6-7 other couples had an issue where our check-in code didn't work.
After an hour trying to get a hold of Jurny & AirBnb, the Shoreham staff took initiative to let us into our rooms in hopes that the issue would be resolved shortly.
It took 2+ hours but AirBnb finally got a hold of the host to provide us with the correct code.
The staff at the Shoreham said that this was the first case they've had where guests ran into this issue. Things happen, it's okay.
I just hope that in the future, no other guests will run into this issue and Jurny will be more prompt at fixing issues like this.