Annette was incredibly responsive before and during our 5 night stay. She communicated arrival instructions clearly, which made it a breeze to settle in. If we needed something, a quick text was all it took. The space itself is lovely, clean and simple. I'd recommend this for a group of friends travelling together, mostly because the smaller bed connects to the main bedroom (you have to walk through the bedroom to get to it). This worked well for us, but maybe not so well for two couples or a group who would prefer their privacy. Earplugs are provided, it can get a bit loud on weekday mornings. Overall, I would definitely stay at Annette's again :)