Carole was very quick to respond and very helpful when I had questions both before and after I booked the apartment. Additionally, it was easy to connect with her when I checked in and she was very flexible and friendly. Once we arrived, it was clear that this was both in a nice neighborhood and it was also a lovely place! It was immaculate but also cozy, and we felt welcome there. It was a convenient walk to where we needed to go. Carole and her roommate also left nice notes for us with a welcome message and any pertinent info! I would highly recommend Carole. It was a great overall experience!