My Mum and I had a great time at Frances' apartment, which was super clean and just as it was shown on the pics. We arrieved on Thanksgiving, so Frances was spending time with her family, but she gave us all important information (how to get to the place from the airport, closeby to food shopping and breakfast/lunch/dinner options etc.). She also checked on us via texts and phone and was available any time. :) We felt safe the whole time and it is really easy to get to Manhattan. Thanks for a wonderful week in NY, we would definitly recommend this place to friends and family or return ourselves. :)