Eric is a wonderful host there is no attention to detail that is left undone. He spends almost an hour going over everything in the Loft including the rules (which are very good for the guests), how to use the entertainment, where all the additional bedding, towels, cleaning supplies, toiletries, water, etc. etc. that he provides to his guests. After the introduction he will leave you to your own and responds quickly if you have any questions. The location is really great it's in the South Bronx so you aren't far from Manhattan it's very close to the 149th & Grand Course Metro Station and there is an entire Shopping Mall (Burlington Coat Factory, Target Best Buy, Etc.) all within a few blocks. I rented a Citibike (electric) and rode into Manhattan (Hells Kitchen) in no time at all. I will definitely stay again if it's available on my next trip to NYC.