My partner and I stayed 8 nights here and it's been the perfect welcome to New York. Steve greeted us on the first day and explained everything well, although the there is an info sheet you can use. He has always been a phone call or email away. The place is so cute and location could not be better for what we wanted- super close to subways, so many bars, cool cafes and restaurants and shopping is great as well. There is a Wholefoods around the corner for all you health nuts too. Couldn't really fault this place, would highly recommend to any friends or couples travelling to NYC. Thanks!