I chose James's place for my first trip ever to NYC and I cannot describe enough how unwelcomed I was. I messaged James about details of my arrival about a week in advance via Airbnb and did not receive any reply until I texted his number directly just one day before my travel. When I actually got to his place, the room looked as neat described, but smelled very bad, with the floor dirty and the trash not taken out. The blanket and bedsheets also smelled very bad, giving me the impression that they were not washed/cleaned after guests checked out and before new guests checked in. I did not expect to be provided with bath towels (which were not provided), but there was even no basic amenity like toilet paper and hand soap. My limits were truly tested when I did not receive any keys upon my arrival. I tried to call and text both James and his girlfriend, but James replied to me very slowly and his girlfriend did not reply at all. When he suggested I borrow his housemates' keys temporarily, I asked him to speak directly to them on the phone and he refused to. It turned out none of them knew anything about James, even his name, and James also knew nothing about them. I had planned to go out at 10 pm to run errands (I arrived at 9:30) and come back at around 2am, but by 12:15 am, the issue had not been resolved, and the only thing left for me to do was wait until the evening and get the copied keys from his landlord (James was not even able to provide me with a tentative time when I could come back and get the copied keys). Totally disappointed, I went out with no keys and resorted to sleeping at another place right on my first night. My advice for James is not to try to get as many guests as possible but to get good reviews by attending to each guest to ensure his/her complete satisfaction. Rooms MUST be cleaned and aired after guests check out. Though not expected, it would be nice to provide guests with bath towels, toilet papers, soap, shampoo, and shower gel as well.