I never met Julia, but didn't need to as there is an electronic lock on the security gate and a key inside to access the apartment. The place is small and clean and quiet. It's on 132nd street in Harlem so don't expect to walk to a variety of hipster bars, etc, although there are some great iconic spots in Harlem that are only 6-7 blocks away. I felt very safe in the area and enjoyed the stay. It's good value for the money as it's about 40% cheaper than what you might pay in midtown for a similar place. The apt is ground floor, as i knew when booking, so you won't get light unless you open the curtain on the single window to the street. It has a great AC system that's electronic so no issues with ac units in windows etc. It doesn't have a tv or cable, but does have wifi, etc...so bring that Ipad and laptop to watch shows, etc.