Sam’s place was great considering the price and location. We planned to stay for 3 nights but had to leave early after the first night due to some cleanliness/heath concerns.
At first glance, the place seemed fine but after showering we noticed there was mold and visible layers of grime all over the bathroom. I understand that it is a shared space and would have been able to overlook the lapse in cleanliness; however, I have a severe mold allergy that causes migraines, fatigue, and breathing problems. I immediately experienced a flair up after showering and was unfortunately unable to sleep that night due to my allergic reaction. Therefore, we left early the next morning attempting to reserve a new place to stay for the duration of our trip.
Due to the rush, we neglected to reach out to Sam to inform him of our departure until later the next day. We respectfully informed him of the health issue and requested a partial refund as we were unable to stay for the entirety of our trip. If there was just grime and no mold we would have been able to make it work but considering how sever my allergic reaction was it was absolutely necessary to vacate the property.
Upon receiving our request, Sam provided false evidence to the Airbnb resolution team claiming that we had stayed all 3 nights. He altered the video footage of us leaving the first day to make it look as though we had stayed longer than we actually had. He used that footage as leverage to deny our request for a partial refund, even though it was completely fabricated. I’m not even mad about being denied the money. I’m upset that this host deliberately lied when confronted with the issue instead of trying to resolve it.
If Sam hadn’t tried to lie about us to the resolution center I probably wouldn’t have even left this review, especially because I understand that not all listings are perfect and yeah, sometimes they’re gonna be a little bit dirtier than expected. That’s just the risk you take when booking through Airbnb. Like I said, this place was pretty decent given its location. It’ll probably be fine for most other people. Just not for us.