The hotel is beautiful with touches of old and new, while also being warm and welcoming. However, there were some issues had. And unfortunately, I have to write them down.
The rooms are beautiful and clean and I loved them. I'd live in one. They actually inspired our design process at our home!!
We were excited to experience great customer service that all the other reviewers have raved about but we did have some problems when we arrived. They delayed us by an hour, even though it was already 11pm, because he couldn't find where we already payed via AirBnB. Once we spoke to the manager, she too was confused by what he told us but c'est la vie. The second night, there was a pipe burst and the first floor flooded. After 2 1/2 hrs, and not-so-great customer service from the same guy, we were put in a new room(this was by 4am). Our room was large but there was dust everywhere and the heater emitted a smokey/musky smell which triggered an asthma attack. Now, with negative degree weather, this sucked. But this was not their fault. The room hadn't been used in a while and the pipe burst was not planned so we couldn't hold this against them. After the eventful evening, Jenicka(manager) came up and sat with us. We spoke of the experience and she was nothing short but understanding and empathetic. Honestly, were it not for her, we'd have left a much different opinion. I also need to mention Mike. This guy was running around while water was pouring down the hallway like a crappy revamp of titanic. He helped all the tired and angry patrons with sincerity. He also made sure to move everyone's luggage, help them find any item they couldn't find (we almost lost a cell phone), and he provided comfort.
The third night, we were placed in a new room with a working heater. The bed was comfortable, the appliances efficient. The couch was super comfortable and even though we were near the main road, it really wasn't loud. When a car would go by, we mistook it for wind actually.
Ceasar, the bartender, is amazing. So kind and genuine. If you get to meet him, spend 5 minutes with him and you'll want to be best friends. Tip him well, offer him a place to stay should he choose to travel. He deserves it.
It was an eventful vacation and one we definitely won't forget.
We might give it another shot someday, if we can catch it on a cheaper date.