The day we arrived it had just snowed. Upon check in the key was not in the lock box, we were able to contact the host who gave us the pin to a backup lockbox … which was also empty. We had to stay outside in the cold with calls back and forth while he figured out the situation and having to hear that the cleaning lady who potentially took the key didn’t want to bring it over.
The space is great, in a good location and amongst other things was warm which was great as we had now spent quite some time in the freezing cold.
All in all myself and my guests had a lovely stay. I did not however see it reasonable to be charged the full cleaning fee when as we settled in We would find another piece of trash in different rooms. We did appreciate that Freddy and Anthony said they would “take care of us” as we showed them photo proof. Unfortunately they did not compensate us for the lack on cleanliness.