Incredibly helpful and responsive. Fantastic apartment, way bigger than it looks in the pictures and beautifully custom finished touches. The shower is definitely the highlight and the beds up on the loft is a very cool touch too. Great location and would stay again without hesitation. It was super comfortable for two people and a dog. The only downside is the fact that it is a basement apartment and the train noise is pretty loud, but the windows do a great job at blocking the train sounds (and the speakers connected to the TV are amazing too!) and it does still get natural light and air through the two windows at the back. Overall great apartment and I look forward to staying again for my next visit!