Everything was spot on for our stay in NYC! William was quick to answer any and all questions that I had and offered helpful suggestions for the area. We had an early flight in and William was nice enough to let us store our bags before check-in so we didn’t have to tote them around. He even carried our insanely heavy bags up to our room, which is on the 3rd floor in case anyone missed that bit of info! The check-in & check-out process was a breeze. The room was clean, cozy, & well equipped! Overall, I thought this was a fantastic stay for the price and I would recommend it to anyone!