As a super host, I have no idea how Pema achieved super host status. To be grouped into the same category as Pema is nothing but insulting to me and every other super host who actually works hard to provide their guests with a positive trip experience. Pema is easily the worst host I've ever encountered on Airbnb. Pema's communication was utterly dreadful and many amenities promised on the listing were not available and were only made available after multiple attempts to contact Pema. Here is a brief run-down of the disaster weekend at Pema's place:
- When we checked in, the lockbox was completely jammed and I had to rattle it many many times before it finally popped open. My girlfriend broke 3 finger nails trying to open it. Why on earth Pema doesn't purchase a smart lock or even a properly working lock box is beyond me.
- No wifi instructions were provided. I sent multiple Pema Airbnb messages and text messages and each time there was no response. It wasn't until I finally called Pema on the second day that Pema agreed to send me the instructions. And by the way, Pema sent me the wrong password. I had to figure out the password on my own by trying numerous variations of the password that Pema provided. Luckily I finally found the one that worked.
- One of the pillow cases was missing. There's nothing like resting your head on a disgusting pillow with no cover.
- The toilet was clogged by urine and there was no plunger in the unit! Pema did drop a plunger off after I asked for it, it was the only communication that she resolved. However, every Airbnb should have a plunger in the unit and toilet that doesn't get clogged by only urine. And by the way, every time I flushed the toilet, the water in the toilet would spray up and onto the floor.
- Pema has reminders in the unit to turn off the lights and AC before you leave to save the earth. But it appears the only thing Pema is trying to save is the dent in her pocketbook. Her unit is lacking many many basic elements that cost so little to provide. She is focused on stepping over dollars to save pennies. So clueless.
- I wouldn't have written such a terrible review but the kicker was that I requested a later check out - they require 10am departure. I sent Pema several Airbnb messages and text messages and even called her but she never responded. This is simply pathetic. Trying to be a law abiding Airbnb guest, I left the property at 10am. Pema then called me at 10:45 asking if I was still at the property. She told me that she tried responding to my messages but she accidentally sent the message to herself. I'm sorry, but is this even possible? I've heard some ridiculous excuses, but this is easily the dumbest.
Pema's property is fine, but she is a dreadful host.