The whole staff was very welcoming, friendly and went out of their way to make sure we were comfortable and that we had a great stay. The room was very clean and open. The first night we stayed there our daughter ended up on the floor on extra couch pillows. The staff was so kind and surprised us with a roll-a-way bed. They always greeted us and asked about our day and offered suggestions on arrive the best transportation while still enjoying the city. We were close enough to walk to the subway when needed but the hotel also offered us a rides. Defiantly a 5 star hotel. We would love to go back.