Although I did receive a full refund, I do feel obligated to write a review. This is the first time in my 30+ times I've used airbnb in the past that I had to leave airbnb at 4AM in the middle of the night and check into a hotel.
There were issues from the start at check-in, where the key hadn't been placed in the lockbox as described, but that resolved fine eventually.
The next problem I ran into was that the doors to the private room were not lockable. They're french doors, with a small latch you can use from the inside, but nothing to lock from the outside when you leave for the day. The host said she had thought it had been described as such in the listing, which turned out to be a mistake on their part (i.e. it wasn't in the listing). Since this is an apartment with multiple roommates and even another airbnb guest that I don't know, I felt rather uncomfortable with this arrangement. This was somewhat resolved by the host agreeing to install a tiny safe where I could put my valuables.
The final straw for me was that I found a roach in the bed at 3AM third night into my stay. It's a ground-floor apartment in NYC, and having lived in NYC for many years, I understand roaches happen. But the fact that it was found on my bed was just too much for me- I couldn't possibly go to sleep after that. I ended up contacting Airbnb Support with pictures of the roach, left to check into a hotel, and was eventually able to get a refund.
I truly appreciate the hosts (Ellie and Jake) for their fast communication even late at night, and for accommodating to the issues I had the best they could. However, I feel like the place needs some more upkeep.