I booked Martin’s place last minute about 3 days before my spontaneous weekend trip to nyc. He messaged me 2 days before my stay, saying he would be mostly unresponsive during my stay due to a personal matter. But that his cohost would be able to communicate with me and help if there were any issues. I totally understood that. I messaged him back in two hours and told him such and asked what I should do if my flight was delayed or I missed it. Since he said I would need to pick my key up from a local business which closed at 8pm. I didn’t hear back. I ended up missing my flight and I reached out again to Martin to ask how I could enter the home, since I was going to miss the key pickup window. Neither Martin nor his cohost ever responded to me for 36 hours. Since I was meant to check in within the next two hours and hadn’t heard anything, I got worried, I booked another hotel. The cohost responded hours after airbnb contacted them. Airbnb agreed to cancel the stay and refunded me.