Craig was very prompt with communication and very helpful. The key pick up and drop off was very simple. The apartment is on the fifth floor so it is a long way up. This makes the city sounds a little less, but the place does face third avenue. There was a fan in the room that blocked off all sound. He has a great kitchen, spacious bathroom, huge living room and super soft bed and pillows. The location is amazing. We loved our stay. Thanks, Craig!