I never actually met Kristy in person; however, our interactions over the phone/texting were pleasant and effective. Kristy and her associate (whom I did meet) were both attentive and thoughtful with regards to our needs. The space was as advertised - clean and comfy. I have only two complaints: 1) the hot water was excruciatingly slow to warm up - I took a lukewarm shower. 2) AC would have allowed us to close the windows at night thus muting the loud city traffic while we slept. Though far north, the location was very convenient for cheap parking and hopping on subway lines.