Nathalie was awesome! Never got to me so I had Adam take her place to check me in at 10pm. Responded very quickly, was very informative with checking in, telling me about the amenities and even asking if it was okay to switch out the broken chair for my desk with a brand new chair which of course was okay! The place was clean, so close to time square and where I had to be for work. Heat and cold was controlled via the heating fan which depending on how you want it can be perfect or hot or cold!