Caroline is the “dummy” person of her mother Carol who owns the house. Caroline is running the airbnb but the mother Carol manages the apartment. When we get to the location, it took a while for Caroline to come out. When she met us at the door, she assisted us to park on the other side of the road because we cannot park in front of their property. Then she instructed us to go to the 3rd floor and her mom Carol will meet us there. Carol is not good in accommodating customers, not customer friendly.