Stephanie (Grover's assistant) was amazing! My friends and I came into New York a little later than expected, and she was patiently waiting, so we really appreciated that! She gave us a tour of the home (3 floors! Wow!) and showed us where everything we needed was stored. The home was very clean and in a very nice neighborhood. Within walking distance of the subway, convenient stores (cvs, etc) and nice restaurants. My friends and I thoroughly enjoyed our stay. The only thing was that there were small bugs in the cooking pots and pans, but it was an easy fix. Great experience overall!