Do not use third parties because they treat you as second class stayers. They told my girlfriend and I that since we did not book through them, that our room is not available and won’t be until the next day. It was my first time on vacation due to the pandemic, along with my anniversary and birthday, and I had an extremely terrible experience with Arlo Soho. I was given the wrong room, had to switch rooms even during this pandemic, my AC did not work (it was 76 degrees in the room I DIDN’T book) — when I called the front desk to ask for a technician, he never showed up, and lastly they thought that 2 drink vouchers were going to make up for this terrible stay my girlfriend and I had to deal with. We wanted a relaxing time away, for it only to be the worst and most stressful time. Not sure I would come back here. The only nice thing is the terraces, but again that’s if they even put you in the right room.