We liked the location, which is in walking distance of landmarks such as Katz Deli but if you go for a run you're able to take the Manhattan Bridge. The rooms are small and there isn't any space to sit and unwind which can be needed in an intense city like New York. The beds are quite small too (140/200) which isn't really comfortable when you're taller than 1.85m.
It was quite easy to communicate via mail during our stay but we did miss contact with an actual person for simple questions you simply don't ask via mail (which restaurant do you recommend? where can we get a drink that doesn't cost us a fortune?). Not having a person at the reception was completely logical in COVID-times but we personally feel this adds a lot to the hospitality experience.
We did find The Ridge to be hospitable with regards to changing our room (we preferred not to be on the front side of the hotel due to the noise of the street and asked for a later check-out. Both of these requests weren't a problem at all).
We did have a misunderstanding about the late check-out (PM/AM mix-up....) at the end which at first was misinterpreted by the lady we spoke to on the phone as "lack of respect" for the personnel that had to clean the rooms. This wasn't meant like that at all so we hope our visit didn't leave a bad taste in the end.... Besides that, we've really enjoyed New York and found The Ridge to be a good point of departure for several visits.