Donna is an awesome host who is truly acting in the best spirit of Air B&B. I had booked for two nights, but due to a blizzard, all of my transportation options were cancelled. I reached out to Donna, to let her know that I wouldn't be arriving as planned, due to the weather. Unasked, Donna offered a complete refund of the first night's fee - and processed it immediately. Seriously decent person! Thank you.
This apartment is like borrowing a place from a friend who is away for the weekend. Everything is clean, and you will have your privacy, but understand, this is not a hotel room, or a sterile rental space with IKEA furniture. It's funky, it's definitely lived in (the fridge was full), and it has a lot of personality. There are some folks who might not like this, but for me, I treat Air B&B as if I'm staying at a friend's place while they are traveling, so as long as I have a clean bed, clean bathroom, and my privacy, I'm fine with the owners' having some of their personal items (clothing and what not) there. The bonus is that Donna and Lou have a really fun sense of design... the kitchen is a wonderful collection of cowboy kitsch, reminding me of the West Village restaurant Cowgirl Hall of Fame (which happens to be where my wife and I had our first date, so bonus points).
The apartment was comfortable (although I spent very little time there as I was in town to meet up with old friends - but chose to Air B&B so I could be on my own pace), with good heat, warm to very hot water, comfy sheets (I loved the bed), an old school NYC bathroom - tiny, no sink (right next to the kitchen, use that one), a large (for NYC) sitting room with a TV (I didn't use it, but it looked fine, the cable box was there), and a typically tight NYC kitchen. My only suggestion would be to use caution with the old school bathtub when showering - it felt like it could be rather slippery.
I didn't meet either Lou or Donna, but from the apartment and the way they treated me with their excellent and quick communication, I felt like they were the sort of folks I'd be friends with. I'd stay there again.