This was my worst Airbnb stay ever. I showed up at 7 PM on a Friday night after working all day in the city. I called the telephone number from the site to contact Carlos and it was disconnected. I called the number from my partners phone and got disconnected again. Now I reach out to Carlos through the site and he responds that his mom is gone and won’t be back for 40 minutes so Ill have to wait. So now me and my partner are waiting on the sidewalk for 40+ minutes while we wait for his mom to return. While we were waiting we saw a kid coming up and down from the place with cleaning products. Also while we were waiting one of the neighbors walked by and expressed concerns for our safety and said if we need any help feel free to come over. So 40+ minutes later I get a message the place is ready. So when we get to the place you can tell they just tried to clean the place. The smell from the cleaning products, the floor was still wet, but the rugs and the countertops in the kitchen still had debris on them. So I mentioned to his mom that this wasn’t up to our standards and would like a refund and then she got very defensive. As I was talking to here I noticed the lock on the front door was loose and some of the windows didn’t have working locks on them. Knowing that I was going to be gone for most of the next day I did not feel my possessions were safe. She did offer me a refund so I accepted and left. Now 2 weeks later still no refund and there claiming I actually stayed there. Hopefully no one else ever had to deal with this