The apartment is clean, but ventilation is not good because this aparment is a basement. At the beginning of our checking in, Lisa was friendly and led us to look around. However, when we applied to cancel the last two nights( We booked 11 nights, but we have to leave after 9 night because of something), she refused to refund anything and her attitude was not friendly. Her cancellation policy is moderate and we applied cancel the last two nights 5 days in advance so that she has enough time to rent this apartment to other people. We do not understand her excuse that she could not rent it out because of our booking.