My family and I stayed in Helo's apartment four days in early August. We did not meet her in person, but the communication was excellent for every request or information. The apartment is two blocks from the subway, with which you can easily reach every part of Manhattan and the rest of the city. There are restaurants and supermarkets nearby, and as for the neighborhood, I can only say one thing: Upper East Side, and those who know a little NYC, know what I'm talking about. The apartment is bright, spacious and very clean, with many carpets and designer furniture, better than it appears in the photos. Recommended.