Susan was easy to contact before the stay and the day I arrived. She is working from home so it is easy for the check-in and check-out. I enjoy staying there, it was at walking distance from the Columbia Medical Center where I needed to go during my stay. Also, her cats were adorable and the room was clean and quiet. The apartment is less than a block away from the 1 line and easy to access with the elevator. I recommend this room to anyone who needs to stay in the upper town in New York.