I wasn't able to check-in on the first day due to the cleaner not making it on time to clean up the place and Besinfe wanting it perfect before I got there. He made sure to reach out to me as early as possible to let me know about the room not being ready yet and even offered me a refund for the first night. My plans changed the next day and I ended up cancelling my reservation. Regardless of the short notice, Besinfe was cool with it and overall was very easy to talk to.