Overall, we enjoyed our stay and appreciated the helpfulness and responsiveness of all the staff. The unit we got was pretty accurately represented by the website description and photos, and it felt fairly spacious by NYC standards. Its location close to Times Square made it very convenient for the things we wanted to do. We really enjoyed the penthouse rooftop deck area which provided a quiet oasis right in the middle of the city. The unit itself was clean and modern, however, the rooms felt very sterile to us with sparse furnishings and blank white walls. The living room could have used another small chair and/or a couple of chairs and a small table in the empty areas of the room. A few more art pieces on the blank walls would have helped make things feel warmer. Having one of the elevators so dark you could barely read the panel presented a daily struggle and a safety/security issue. Being at the back of the building in our 2 BR unit meant having no view out the windows and always being dark detracted from the attractiveness of the unit though this also meant it was a very quiet unit, which we appreciated. So, for all the positives it offered, we felt it merited an overall 4 rating.