This reservation was for my parents' first trip to U.S for my graduation.

The room was located in basement totally airless. The only air condition was in the living room, which is far away from where they rested. The drain plug in bathroom was half broken so they manually opened/closed the gap under the sink every single time. The shower curtain fell off often times.

Unfortunately the host couple were not very nice or helpful. They played dumb when heard my mom suffered back problem from the mattress. It was 12 nights. "Pay First" policy here gets me down. What can I fix for them for real? What a shame that my mom was cleaning cups, bowls, kitchen counter until they left 6am that morning . I have been living in the city three years, barely meet people could be mean like the host, because we don't speak perfect English and are asian as well?

My parents didn't have a good rest here. It didn't worth the money. Sorry about that.