We had a bad experience with Wayne. We had just had movers come to move us out of our place down the block and we had planned on staying at Wayne's place to have a good shower and sleep on a bed after a long day of moving out. We had said when we booked that we would arrive around 4pm after the movers finish. When I called Wayne at 5pm he did not pick up (he was at work) but he did respond to email a bit later. He said he was working and would be home at 7pm and have the room ready at 7:30. My wife showed up at 7:30 and Wayne did not pick up the phone again. My wife texted while waiting outside and he responded to the text. From what Wayne shared he faced several breakdowns with someone staying in the place just before us and with his job (he said he works at the company dealing with a major water main break in NYC that same day and he had to change the locks after the last airbnb customer did not return the keys earlier that afternoon so he had to go to Home Depot before the room could be ready). Whatever the reason, the room was still not ready at 7:30. Instead of returning later that evening, since Wayne seemed frustrated and exhausted we chose to give him some space that night and we stayed at our empty apartment (no shower curtain, no bed, no towels, no bedding - we slept on the hardwood floors in our clothing and showered in our empty bathroom). I asked to talk to him the next day. He didn't respond to a number of text messages (it was after 9PM at this point). The next morning I texted asking again to speak on the phone. When called a few hours later and we spoke. He said that I had told him I was flexible and so he didn't understand my feeling that we had a terrible check in experience. I reminded him of my email from months before explaining our situation and that while I was flexible waiting until 8pm to shower and sit in a chair (or lie in a bed) after movers had moved us out of our place that afternoon was excessive. I explained that he seemed overwhelmed and that if he didn't want us staying there we could work out a partial or full refund. Amazingly, Wayne could not understand why we had any issue and he became frustrated on the phone, raising his voice to explain his circumstances and all he had done in the past day to make the room ready despite it all. Wayne said that we had a difference of opinion and that it didn't make sense to keep rehashing our different perspectives. I returned the keys to him and we stayed on our floor a second night before leaving for our vacation. We had hoped to resolve...