I wish I could have a 5-stars experience. Unfortunately Sonder let me down this time. Rooms are small but comfortable and well equipped. Bathroom is clean and nice however the faucet is too loo long for the small sink that keeps splashing and dripping outside. The wi-fi had constant issues too. On site staff is kind and attentive. Unfortunately my unit was on the first floor and it gets quite noisy. On my third night someone was knocking and banging the outside door at 5am disrupting my sleep for about 30min until I had to call the police because the security person was nowhere to be found. Eventually the unaware person was let in as well the police came to my room with the security who admitted that he was napping and that the person knocking was a laundry delivery. I requested a refund for the night as my sleep was interrupted and had to cancel my early meeting in the morning. Sonder kept playing down my complaint with unrelated noise disclaimers in their listings. FYI NYC noise compliance for commercial is 7am to 6pm. I have stayed with Sonder before and I like their sites however their online costumer service is disconnected and checked-out from what happens on site in terms of security and noise levels. I wish they fix that as they are many competitors that offer better costumer support. I requested a refund for the night they offered less than 10% of my total reservation. Lousy online assistance. Noisy place. No more Sonder at the industrialist for me.