Yvette was really helpful! She was there to meet us when we arrived. Our room was on the second floor and she arranged for help for us to take our cases up the stairs. The next day she kindly loaned us her trolley, which we used to transport our suitcases about a mile and it worked really well! She responded promptly to communications by text and gave us helpful advice about travel in NYC. The location is good and there is a corner store very close with a deli, where they make good sandwiches. The room was fine for our needs and we appreciated the AC in the heat. There was also a ceiling fan which we used instead of the AC when it was not so hot. The kitchen had coffee, tea and chocolate and donuts or pastries available. It was a great place to stay which I recommend!