Mario was SUPER easy to communicate with. When we first arrived we had issues with the key and he was so quick to respond and help us, and sent his roommate to help us out and show us the tricks. He also was very accommodating in that we needed to check in early and check out late based on our flights and he charged a fair price for the added time. The apartment was clean and conveniently located to the Metro. This spot was a nice reprieve from the chaos of the City, yet close enough to head in within a 10 minute bus or metro ride. It is ground floor so you tend to hear street noise but Mario was very thoughtful and left ear plugs. The beds were super comfy and we slept like babies and ready to start our day refreshed each morning! This was a birthday trip for me and he was so sweet and had a bottle of sparking wine for my birthday which was a beautiful touch! We had such an awesome stay, I would recommend this space in a heartbeat to anyone visiting NYC.