Jessica was not there during my stay, but she was still very attentive, checking in periodically to make sure that I was able to check-in okay, and that I was settling in. The room was spacious and comfortable, and looks exactly as it did in the photos.
The location was great, too--about a ten minute walk to the E, and somewhere between 25-30 minutes to midtown Manhattan. The neighborhood was residential and quiet, but there were cafes and nice spots to eat within walking distance.