The booking process, coordinating key pick up, and the actual stay were great. Marianna was extremely accommodating of our tentative travel plans and our desire to attend a concert on the same evening as we arrived in the city. The apartment was clean and tastefully decorated with her own artwork. While the timing of our travels did not allow for a face-to-face meeting, our communication up to and during our stay was polite and professional. We found it easy to follow the house rules listed and left the apartment in the general condition we found it at check-in. It is for this that I would have given five stars.
Unfortunately, during the week following our stay, Marianna initiated a claim for damages that were not caused by us. The first time I heard about any damages was through a formal request for money through Airbnb. I won’t bother going into detail but I’m thankful the Airbnb Resolution Center team managed to review the case and arrive at the correct conclusion: that we did not cause these damages and did not charge us for them. It is for the incorrect claim and hassle of defending my innocence that I removed a star from an otherwise five star review. In my future stays, I think insisting on a walk-through during check-in would be mutually beneficial for both my group and the host. I realize it would not have been an easy thing to coordinate here but it would have saved hassle later.