First, the "host" is not Robertina, but her son. Robertina is the owner of the house who does not handle the airbnb side of things, presumably because she only speaks Spanish. The air conditioning unit in the room is EXTREMELY weak and barely cools the area around it, never mind the entire room. It took the air conditioner at least eight hours to make the room even remotely cool enough to sleep in. Additionally, if you try to leave the air conditioner running when you leave during the day (so that you can actually sleep in cool air when you get back for the night), the host enters your room (!!!!!) and turns the air conditioner off. The host claims he does it "with a remote" but I set a trap on the door because I anticipated this issue, since the host argued with me about the air conditioner the day before. Essentially, the listing stated "air conditioning" as an amenity, but that was a lie, because I could not actually use the air conditioner in my private room in the manner I wanted to use it for the duration of my stay. Also, the host tried to extort me out of $10 a day to run the air conditioner because "his electric bill is $1000 a month." Not really my problem TBH -- don't list A/C as an amenity if it's not to be used. Airbnb customer support granted me a full refund and cancellation.