Ours was a fly in fly out situation; we arrived late and left very early. Nonetheless, Sally was able to vector us in via phone and even gave us a short tour of the neighborhood, (complete with interesting facts) and a drive by of the airport where we would be heading after that early morning departure. Very thoughtful!
The location for our needs was perfect. The accommodations are as pictured. Perhaps a bit of updating and refreshing, especially the bedding, would give this suite a gold star. Just can't beat the location, however, if you're tied to JFK for any reason.