Our hosts were super warm and accommodating. We had our son with us, and they welcomed him so nicely, too, and even had toys for him. There is a ton of space in the apartment, and it is very close to the bus and subway. Check in and out were easy, and it was easy to get in touch with our hosts. The neighborhood is a tad noisy, but that's NYC! This is a good option in this part of the city.