Great place to stay. I arrived a half hour before check-in and they were able to let me in. I also had to check-out at 3am and they were accommodating about that. The room is very clean and well kept. The bed is comfortable. The room has a refrigerator, microwave, and a television with a Roku with access to Netflix. They provided 2 towels and 2 washcloths. They even washed our towels at one point. They also have wifi and will provide their password. I didn't interact with Michael other than our messages (he was very responsive). Arlene helped me get checked in and provided her phone number in case I needed anything else. The subway station is 2 blocks away, a short walk, and will take you straight into Manhattan in 20-30min. The neighborhood isn't the nicest but it wasn't bad. We had no bad experiences when walking to and from the subway station. I only used the room to shower and sleep because we spent all of our time out in the city so it served it's purpose well. The restroom is nice and clean and the room is clean and comfortable. I definitely recommend this place.