I highly recommend Tom's place for a family or a large group with toddlers.
Although Tom wasn't in town, he was always reacheable by text and he made all the necessary arrangements for us to get our keys with the doorman.
The apartment is even nicer than the pictures show. The kitchen is great and full of ammenities.
Really close to public transit, Central Park, pharmacies and grocery stores.
The door may be hard to open at times.