Arrived as a party of 3 for 5 nights at the beach house.
We struggled to get in as the key lockbox and locks on the door were very stiff. We also struggled to put the keys back on the way home.
Once in the house, we found the kitchen was clean and just like the pictures.
Our rooms were ready and clean. Beds comfy and sheets all clean (few bleach stains) good quality towels.
Bathrooms had amenities as did the kitchen that previous guests had left.
The internal door upstairs that lead to outside would not lock.
The tv needed log ins and passwords that we didnt have. We managed to watch the news when we wanted.
We searched everywhere for a kettle but couldn't find one so boiled water for cups of tea in a saucepan.
Few areas needed sprucing up. Sofa is worn and kitchen table legs tied together. Not major issues but the pictures of the property give the impression that everything is in good condition.
Communication when I emailed was prompt but would have been nice to have some proactive communication when we were staying.
We had a really early flight so checked out at 5am but received an email about 9am to ask us to strip beds and take trash out.
We had taken trash out but hadnt stripped beds and had already left when asked.
Location was good, we used the local buses and trains into Manhattan and to the Staten island ferry.
The house was just what we needed. Few areas were not as advertised but they didn't affect our stay and we had a brilliant time in NYC