This is a very clean, safe, quiet, and comfortable apartment. The thoughtful little amenities that are available for use are a pleasant surprise. The washer and dryer are tremendous bonus if you want to pack less and the bed and pillows are so comfortable. Francis is a superb host and communicator. She responds quickly, pleasantly, and with excellent detail. There was never confusion. When I am next in NYC I will check the availability of this apartment first, as this is where I desire to stay. Thanks Frances!