This was my first Airbnb experience and it was very positive, thanks to Israel! He happily and easily accommodated our early arrival and very early departure. We didn't have any problems, but he lives upstairs with his family so he would've been easy to get ahold of if we'd had to. It's very close to an L stop, the neighborhood felt safe, and we had fun walking around. The apartment looks just like the pictures and is very clean. I was very grateful for the wifi!