I had a good stay and interacted with Mattie the whole time. We happened to both be going to the same music show my first night in town, so we traveled together and had a nice conversation. The place is super well located if you want to explore the Williamsburg area. I used it also to get further out to places like Bushwick as well, which you can get to in 20 minutes by subway. The instructions for everything were clear and communication was easy. It is a great place to be based if you are going to be in the Williamsburg area.