Hugo was very clear and concise in the details of checking in as well as checking out. It was my first time traveling by myself and it definitely surprised me how hospitable Hugo and Margarita (his mother) are. He was able to help a first-time NYC traveler and recommended different places to go. For example, please go to the Bus Stop Diner as it is very close to the 1 Train, which takes you uptown to Van Cortland Park and downtown all the way to the Staten Island Ferry station.