Well, I wish I could put a different review because I don’t like to be rough on my opinions, but I can’t lie. First of all we arrived earlier than you expected and sorry for that! I asked you if we could leave our luggage’s in the house and then leave because it was difficult to walk with all that weight, but when we left all the stuff there you told us that we could come back in an hour (check in was at 3pm, we were there by 11 30 and you told us to come back 12 30). When we came back after an hour, you made us wait outside for 45 minutes underneath the rain and the cold !!!! If you knew you would take more time just simply don’t tell us to go to an specific hour and then make us wait all that time.
Then we wanted to take showers because we were tired from a long trip (we came all the way from Argentina) and we were cold because we waited underneath the rain for so long; we asked for towels and you said that you didn’t provide that and then send us to buy our towels across the street ???? (With our money). And last but not least, in New Year’s Eve you told us that you were going to have a family reunion in your house but it ended up being a party with super loud music that ended by 2 30 am !!!! How out of place ?? I wish I could tell something different about this experience, the only good thing was the location ( 2 blocks away from the metro and about an hour 50 minutes from Manhattan).