Gina was very friendly and welcoming, and showed us around the neighborhood when we arrived. She is quite responsive and contacted us when we needed to talk with her. She was also flexible regarding arrival and leaving times. The location is very convenient to Central Park and public transportation. The apartment was as we expected from the description, except that there was a serious infestation of cockroaches, which was an unpleasant surprise. We also had no hot water for two days; Gina tried and was able to resolve this problem, and the hot water was restored as we were leaving.