Francis was phenomenal! He was so helpful upon our arrival. He gave us tips on how to get around in the city since it was our first time there. He recommended a place to grab some breakfast before exploring the city. He even offered us drinks from his refrigerator. He was very hospitable. He checked on us periodically throughout the trip. We loved the location of the apartment--very close to many restaurants and Times Square--and the decor of the apartment. We enjoyed every aspect of our stay!