PLEASE READ THIS REVIEW! 🚨
Cherna seemed lovely and responsive when I initially booked. She offered a free night's stay, but I had to pay for it up front and she explained it away, saying she would refund it later. This was great as I'm a travel nurse traveling this summer with my autistic child and cat. Security and advanced planning is very important to me.
The day before I was supposed to check in, she did not send the PIN to access the door as promised. In fact, she didn't respond to any of my messages. I knew from talking briefly she had small children and worked a lot, so I assumed she was busy and assumed she would send it in the morning first thing.
At 6:00, I messaged her reminding her I was checking in. Two and a half hours later, I chose to get AirBnB involved as she continued to ignore me. AirBnB contacted her and told her she had two hours to contact me, or the booking would be canceled since I was arriving that day with no indication I would be able to access the apartment.
Cherna didn't contact me until after 12, when she stated there wasn't even a PIN and just to show up any time after 3, not explaining the strange disappearance or why her listing inaccurately said there was a PIN pad. When I stated how distressed I was and that I wanted a refund, she immediately stated, "I don't have your money and will refund you after you check in." When I stated I felt unsafe and she had broken the agreement and I wanted a full refund immediately, she demanded we speak over the phone, presumably to try to extort more money. When I refused, she began namecalling and using abusive language.
The interesting thing is when you use abusive language on a recorded platform, like AirBnB DMs, or on a recorded line with support staff, it often bites you. Good luck to any person who books with her. You're going to need it.