Communication was minimal. It was enough for us to have an easy check in, but that was the last we heard from her. When asked about checking out (where to leave keys) never got a response. As other reviews noted, the tub would not drain properly so you take a shower with water up to you ankles, bed was very creaky and would wake you up when you moved, the heavy footsteps from upstairs didn't stop until after 2am. Camera in the living room was creepy, so didn't use that room much. Only had one towel for 2 people. you do share the place with another boarder, but that was not a problem. On the plus side room was clean with fresh sheets, toiletries were provided. Location is great.