At first the host was respectful. Communication was there, up until I was denied any guest. I made other arrangements and then later found out that the host lied on me saying that I was making noise, and had 7 guest and that I damaged their television which was all a lie. So when I reached out to get a full refund being that I did not stay at the host apartment, I was denied that for no reason. They are nice in the beginning and just total trolls at the end of it all.