This apartment was ideal for our 5-night stay. There are many excellent restaurants within walking distance and an easy walk to subway stations. It is a safe and lovely neighborhood and we felt comfortable at night as well. It was clean and so much better than a hotel room in the city. We were able to meet Annette briefly when we returned from dinner and she was leaving in a car. She was very cordial and offered to buy us a cup of coffee at a bakery the next day where she worked. This was our only contact with her other than the information she sent on how to get into the apt via a lockbox on the front step which was simple. We did, however, have a couple of concerns during our stay. There were 3 times when we arrived at the apartment and the front door was ajar to the foyer. This was a little unnerving- especially when it was at night. In addition, I contacted Annette by personal text and also messaged her via AIRBNB, about whether we could keep our luggage on the bottom floor in the foyer on the day of our future departure and that we also had run out of toilet paper after two days and could find no other rolls in the apt. I heard nothing so wrote again the next day - still no response. I would have been completely fine if she'd said no on the luggage and that I needed to buy my own tissue - I just needed an answer so I could make a plan. I decided to call her cell the following day and the voice mail box was full. I could handle all this--minor bumps for the most part-- but my concern was if there had been a true emergency, this could have been far worse. I received a pre-programmed message telling me the details of the checkout on the eve of my departure but never heard a peep from her on anything else. I texted Annette several days later after my departure and asked her if there was something we had done or if there had been an emergency on her end to make her inaccessible. She did explain that she had a personal issue and was out of the time zone.