Renée was kind and amiable. The apartment was clean, cozy, spacious and lovely. You can almost find everything you need (including toiletry, hair dryer, detergent, etc.) in the apartment. My family and I had a great time during our stay in Brooklyn. We were a bit concerned about the safety in the neighborhood, but after we moved in we found that the area was quite safe. We usually went back to the apartment at around 10-11 p.m. and the neighborhood was tranquil. By and large, it was a great experience.