Neelu was very attentive and responsive. The location was great, we felt safe and at ease both in the neighborhood and inside the apartment, which was clean, nicely decorated, and perfect for a couple or close friends. When we requested extra towels, which we felt we were lacking, he was very quick to respond and fulfill our request. There were no major issues but he definitely gave us the feeling that he was available in case we had needed his help. Would definitely come back!