We loved our stay in this apartment. It was warm and cosy with good heating for winter nights. The location was excellent with lots of great restaurants, cafes and boutique shops and we also loved the fresh pasta from Russo's downstairs. We arrived late in the evening and it was no trouble for Jack to organise the key drop off. The iPhone is really helpful to get around NYC and for quick contact with Jack. If we had the opportunity we would definitely stay again.