I was in town for meetings, so I only saw Mica when I checked in. She was pleasant and accommodating. I noticed that anything I needed was available to me in my room, including a hair dryer, towels, air conditioner (so grateful for that!), and she gave me space in the fridge as well. This is a simple space, but I wanted for nothing. It's a great base for anyone looking for a safe, quiet spot in the city, and is within walking distance to anything you might need.