Disappointing!
Great location but apartment was disappointing.Accepting that it was owners family home the amount of owners personal possessions,toiletries,clothes,etc still in the apartment made us feel that we were simply squatters sharing a home with an existing family.The single fridge was full of the owners food.There was no available wardrobe/cupboard space for guests and we had to live out of suitcases for the duration of our stay.The beds looked as though they had just been used by the owner`s family the night before. It was with difficulty that I prevented our party from walking out of the apartment and finding a hotel.
Two lovely cats but we were astounded to be told by the nannie that we were responsible for feeding and letting them out.Being regularly woken by the cats wanting out at 5am gets a bit tiring after a while .
No printed guidance as to how we should use apartment facilities particularly heating.Main bedroom and bath/shower room were uncomfortably cold during our stay. We received a very cursory briefing from the owner`s somewhat ill-tempered nannie who made it clear that we were delaying her getting to her Thanksgiving dinner and that the owner would e-mail us with further instructions which were never received.
The need to access the 3rd bedroom via another bedroom might be ok for a single family but might not be acceptable for unrelated guests.
Also a surprise that there were no dedicated towels for guest use and we were simply shown a cupboard with the family towels to use.
Although acknowledging that it is not listed in the apartment facilities surprised that guests had no access to TV or DVD.
We had hardly stepped off the plane back in the UK when we received an e-mail from the owner advising that 2 salad bowls were missing and that her hi-fi was broken none of which we used together Tth a compensation claim for $225. When we strongly objected we received a further e-mail withdrawing the claim as the bowls had been borrowed by the owner`s nannie for use at her Thanksgiving dinner.
Although a good location the owner could do a bit more to ensure that guests have a pleasant and comfortable stay and taking account of the high level of charges from the owner ,AirBNB and for cleaning the apartment is very expensive for the facilities provided.