Mona was very responsive both initially when booking and as we were coordinating our arrival. She was flexible with us on our arrival time. She very thoughtfully helped us solve the dilemma of parking in her neighborhood (though I think that was partly good luck as well, so it wouldn't be fair to expect it all the time). Without that, parking for several days would have been a pain. The apartment is right by several subway stops as well as bars and bagel places. It was super clean and just what we needed for a place to crash while exploring the city during the day. The building is secure. We would definitely come back if we return to Brooklyn.