The host recieved a host violation remark from Airbnb because of this incident.
Never written a bad review before but will write one now so other guests hopefully will not have the same experience.
If you experience any problems when checking in remember to report this to Airbnb within 24 hours so they can help you. These hosts are real estate managers and may not honor what they promise as they tried to do with us.
We arrived late friday night after a long travel and the apartment was very filthy with blood stained sheets and trash everywhere. The host Maria had forgot about our check in. We contacted them immediately and sent them photos of the apartment, Sindy responded after some time apologizing and offered us a refund of 400$ for the incident. We accepted this and Sindy thanked us for our understanding. We then had to spend time trying find a hotel which we fortunately were able to for 320$(all hotels in the area were fully booked). The day after I asked for the refund of 400$ to make sure they would honor the agreement. Maria then appeared and said they would only cover the hotel cost. We contacted airbnb which helped us getting the refund we were promised as they also found this completely unfair and we luckily had it all documented through messages and photos. The host first refunded only 180$ and said they would not refund any more until we showed a receipt trying to twist this case to pay less. Airbnb talked to them again and the host then said they would honor the promised refund of 400$ without any problems if we showed the receipt from the hotel. We asked them why they needed the receipt when they promised us a refund for the whole incident which caused more problems then just paying for a hotel. They responded that they were really looking forward to seeing this receipt as if we were lying… We sent them the receipt and waited for the promised refund. We contacted Airbnb to be sure and they told us the host said they were checking the surveillance cameras to see if we left the apartment that night, hoping we didn’t so they could try to find reasons refunding as little as possible. This was just insane and so stressfull to deal with for 3 straight days while on vacation. Never experienced anything like this from a host before and can’t understand they were stupid enough to try something like this when the problem could have been solved in the very beginning if they just followed up on their own solution! And without a review like this…Luckily Airbnb was very helpful and professional and we ended up getting the 400$ refund.