The host did not prepare for our arrival. Host also does not live at the house, so all contact between us was through the AirBNB site.
We were scheduled to move in on Saturday and we didn’t move in until Sunday. The listing said AC would be provided. When we moved in, the owner told us that the AC broke last week and he would replace it soon. I moved into the room in June, and the room was incredibly hot. His response was for me to open the window. The room was so warm that I was not able to stay in the house that night. I messaged Xie about this problem and it was soon remedied. However, he AC should have been installed in our room before we moved in. I was told that the AC was hit in a storm a week before we moved in. That means the host had a week to get a new AC installed. This was just very unprofessional to me.
Also, BOTH of the beds in the room were broken! My roommate’s bed was so uncomfortable that she was having severe back pain. I messaged Xie to see if the bed could be fixed. Someone came to fix my bed, but only fixed ONE bed. They were BOTH broken. I had to message Xie again for someone to come fix the other bed. Its unacceptable for the beds to be broken when I am renting a bedroom. This is a reflection of the upkeep of the room.
The room was not properly cleaned. There was a plug on the wall beside the bed. I had to run a charging cable under the bed in order to charge my phone. When I pulled the cable out from under the bed, a huge ball of hair, dust and other things came out with it. I looked under the bed, and it was filthy. I honestly don’t think anyone has ever cleaned under the beds. I found an earring and broken pieces of things and food just laying there along with lots of hair and dust. That is disgusting when someone is expecting a clean room.
Parking on the premises was advertised as available. It was $100 for the month or $5 per day. However, when I asked to do the per day parking, I was told that I had to know ahead of time whether or not I wanted to park in the space. I would only need to park there if there was no street parking available. However, I wouldn’t know about the street parking until that day. This was inconvenient. There was no one ever parked in the space, so I don’t understand why I needed to know how many days I would be parking there. This needed specified in the listing.
If these issues are addressed, future guests will have a better experience.