Upon check in I honestly had the worst experience. I came in with 7 bags and no one opened the door even thought they saw me. Quimby who was by a managers door behind the check out desk, saw me struggling and ran to help me apologizing profusely.
I then dealt with a god awful woman in the front that tried to make me wait longer in line by checking out guest as I stood in line as the next customer. I immediately course corrected her she turned uglier, claiming that she refused to check me. I then observed her offer clients that were similar to her appearance water. I asked, “My I have a water?” She then placed it behind the corner, making it impossible for me to reach.
Quimby the manager observed the situation and immediately went into superman mode. He checked me in and issued me his business card. I then was put in contact with Eric the GM. Eric called me on his vacation and issued another apology. Their entire team that supported my stay were amazing.
Eric comped the first night of my hotel stay to make up for the blond hair customer service agent’s lack of hospitality. The team was amazing and turned a hideous experience to a rewarding one.
I hope Eric and Quimby continue to coach the agent who must of forgot her job expectations especially when dealing with diversity.