Great place for long layovers between flights. Very close to JFK. It's a clean place. You get toiletries and tea and coffee. Also it's more suitable for shorter people - I'm 188cm tall and athletic and it was a bit difficult for me to fit in a bathtub and toilet.
As described, there's a noise coming from the upper floor in the evening like kids running around. It didn't bother me to much.
Communication was great. Check in is easy and quick as the check out is.