I am sad to say that this was not a good air bnb experience. In fact, it was pretty terrible. Sebastian was easy enough to get ahold of and very friendly initially, but his house was not what was advertised on his listing. The space that is pictured is very cool and I'm sure you could have a really great time there, but be warned--you might not be staying in the place that is listed. I rented the house because I had two friends visiting from Colorado. I live in upstate NY and wanted to bring my dog along, so i found a pet friendly listing. I contacted Sebastian in advance to let him know that i had a 7 month old lab mix and he said it wasn't a problem. When we arrived, there were several people around the property and someone was moving out. It was a little chaotic. Sebastian invited us into the upstairs portion of the house, which was very cool and exactly what appears on the website. Then he took us into the basement, which was a bit dingy and dirty and asked if it was okay. i said yes because i thought he was just showing us the rest of the house (the listing says it sleeps 8, but you pay per person). I. didn't realize he was just giving us the basement until he gave me the keys and said he would bring some champagne or something to make up for the price difference. i didn't know what to do and we had no other places to stay, so i said that it was okay. I could tell that my friend was a little shocked by my answer, so we took the dog for a walk and discussed our options. The neighborhood isn't particularly charming and is fairly inconvenient, so it was hard to justify paying the amount we had for completely different accommodations. We returned and told Sebastian that we didn't want to stay in the basement and he got upset and told us that we couldn't stay upstairs because he lived there with his cat. We told him we would find another place and asked for a refund. He gave us $100 and said to come back on Sunday for another $100. I felt this was semi-reasonable, as the rental cost was $328 and it seemed more like a miscommunication more than anything (sebastian's e-mails had been a little tough to decipher and his accent is very thick, so miscommunication is definitely possible!) When I called Sebastian on Sunday he told us that he would not give us any more money because I didn't cancel the reservation and that it was my fault that I had brought a big dog (my dog is 30 pounds--so I suppose big is relative...). I didn't want to engage in an argument and upset my trip with my friends any further, so I told him that I would contact air bnb and see if I...