I am a first time Airbnb user, so when I booked this place I didn't know what to expect. Well my reservations about using Airbnb were quickly put to rest. From the time I booked this apartment, my host "S" was very helpful. When our plans changed a little and my son arrived earlier in the day then expected, S met him at the apartment and let him stay and relax there until we got in town. No hotel is going to do that for you. He even suggested places for us to eat based on our interests and feedback he received from us.