This was my first Air BnB experience. Louise was away during our visit, but was very prompt and thorough with communication leading up to our stay. Her friend Emily checked us in and was very pleasant to deal with. The location is great! Very convenient to subway, tourist attractions, dining amd shopping. Neighborhood is very safe. I was traveling with my young daughter and had no issues or concerns. Would highly recommend if you are looking for a stay in the Upper West Side.