Location is great - always loved bedstuy. Check-in easy. Street parking avail. And pretty spacious except for the bathroom. But this was a 2 star experience because of two reasons:
#1. cleanliness - Jamal assured me they use a cleaning service. But it looks like that service just arranged everything neatly and made the bed but didn't bother to wipe down or even sweep. Some things we could ignore because we didn't need them or we understand we aren't in a 5 star hotel - dirty appliances or dishes, smudged mirrors, dead bugs, etc. But other things felt unacceptable - hair and dust everywhere and just really dirty floors.
And #2. inconsistent communication - several questions were never answered like about parking or was answered like a day later like are there more trash bags or paper towels.
I did add another star because after some back and forth they did eventually give me a refund for the cleaning fee.