Such an amazing place with an amazing location!! I felt like a real New Yorker lol. I was booked to arrive right after Sandy hit and was a runner in the NY marathon. Prior to my arrival, Johno was easy to reach so I could assess the damage to the area. When the decision was made to move forward with the marathon, I spoke with Johno about my delayed flight due to airport closures and he was more than accomodating in refunding the day since I could not fly in due to closed airports. Once I arrived and the marathon was cancelled hours later, he was gracious and helpful as I stayed and enjoyed my trip anyway....taking advantage of the great location and volunteering a bit as well. The place is amazing, well worth the investment. The building is secure too, a bit annoying evey door man kept stopping me but it's worth it to be safe :) Johno also left a little package in the bathroom with a sleep mask and ear plugs for the early morning comstruction that was underway during my stay. Great host!