This was my most disappointing Airbnb experience ever. I blame myself for not reading all the reviews carefully. They say a picture is worth a thousand words but not in this case, because in this case the picture had nothing to do with the apt I was given. I booked this specific airbnb over a month before my stay and on the day of my arrival, they gave me the check in procedure and the picture of the unit was completely different. I booked this 2 bedroom with a dining table for 6, and I was given a 1 bedroom plus den, and the table was a small accent table with 2 chairs, places about 16 inches away from the pull out sofa. Also, in the listing pictures, it shows a picture with a washer and dryer that looks to be in a closet. When I booked this, the washer/dryer and the dining table were key for our 19 day stay. When I called Sonder, they were very professional and had answers to all my issues, biggest one being that they have multiple similar units and they have a disclaimer stating you may not get the unit you wanted but a similar one, it felt like I was not the first to call and complain. They said they would give me a full refund and cancel my reservation if I didn't want to stay in the unit I was given, which sounds like they were fully accomodating to my complaint, but then I would arrive in NY in about 5 hours and not have a place to stay for 19 days. I ended up scrambling to find a new airbnb that would accommodate our needs, which by the way to find something so big in NY for 19 days on the day of arrival is next to impossible. I would have just called this a terrible experience and moved on, but as I was searching for a new airbnb, I saw this listing pop up as available starting 4 days later when the Sonders rep told me this particular unit was not available for the full year. And this is why I am writing this review, just so that the next person who books this unit does not get disappointed and have a horrible start to their trip to the city.