We got in early around 2 pm the host let us store out bags free of charge which was great, since the room wasn't ready. The second day I received a message that the reservation was cancelled by Airbnb and we were refunded the money ( we still had 5 days left in NYC). Joseph came and explained that this has never happened before. After having a hard time reaching out to Airbnb the host did a work around and reinstated the reservation. It seems they ( Airbnb) had a ' system glitch ' reason for the cancellation! The representative we tried to get a hold of was at lunch - he did try to reach me earlier but when on vacation who answers 800 calls!? We were pleased with the host but Airbnb not so much! Don't know what the ' system glitch ' was but Airbnb needs to fix their issues and hopefully this doesn't happen to other people.