The apartment was clean, Jennifer was very sweet. Meeting at the coffee shop made it very simple on arrival. The location was great for us as we were there to shop the Garment District. The 4th floor walk up was only a bummer on the days when we had been shopping ALL day long and were exhausted! The apt is NYC small but fine for what we needed. We had no issues with the building or neighbors. Plenty of heat when we wanted it. All in all it was a great trip!