The host was gracious and conscientious when we arrived and let us know that she was easily reachable. Everything was right on as described in the posting. I would work with this host again. It was our first time visiting NY city. It helps to know someone there, but if you don;t you might have to make new friends and acquaintances. It is a very authentic urban experience and the mix of cultures and people was wonderful. Our daughter is a grad student at Columbia so she helped us out a bit. Get ready to use cab services.