Upon booking the suite, Jim was very responsive with details on where the apartment is located and how to access the keys. However, there were no numbers on the suite and each floor had 2 doors. We assumed it was the 3rd floor but at first the key did not work and as there was no light we could not see which lock to open. Some of the stairs up to the 3rd floor were very uneven in need of repair. The banister on the top floor was missing a post which was a concern having our grandchild. The bathroom was in dire need of repair and I found the bath mat disgusting. The kitchen was adequate although we only ate breakfasts in the suite. There were half drunk smoothies left in the freezer and random bits of food in the fridge. We had contacted Jim about the hall light not working and that there were no dish cloths. Jim responded about the towels saying he would drop some off the next day, but no mention about fixing the light. However, he never did come by.
The beds were comfortable and the space worked for my husband, myself, daughter, son-in-law and grandchild. Air- conditioning was adequate for the unseasonably high temperatures in September. The location was perfect for walking or catching the subway,