My trip was unfortunately canceled the morning of the stay because my partner got into a bad car accident. Airbnb support suggested I try and talk to Amy for a refund, so I messaged Amy and also showed her pictures but she refused to give a refund because of the cancellation policy and said if I wanted to cancel for a refund then I should have canceled 5 days prior to the trip. She wasn't lenient towards the policy and was very apathetic. How on earth would I have known my partner would have got into a car accident 5 days before the trip...
Would not book with Amy again.