There needs to be a better job of communication between the hotel and the Airbnb Host. It would save a lot of hassle and confusion for the guest. I was wrongfully locked out of my room because of this lack of communication. Also, the business practice of charging guest extra fees without their approval is not okay. (Request a print out of charges) Lastly, the hotel had no knowledge of the services that are listed in the house rules. Such as the $10 per night food/beverage credit.