We LOVED our stay at Sonder (NYC) for these reasons:
- The apartment was very clean
- We were fortunate to have a high floor room with a view of the water to the side
- The space was very SPACIOUS - lots of cupboard space and standing room. Could do with a couch in the apartment
- The facilities within the apartment was top notch: there was a washer/dryer, detergent provided, coffee/tea, pots, pans, oil, microwave & oven
- The location was very convenient to the subway
- Staff on site and through the app were always friendly, available and quick to respond/assist
The negatives to the stay were:
- this was consistent in our stays at Sonder Boston and NYC - limited bench space in the bathrooms
- late check in/ check out requests are notified VERY VERY late and if rejected you don't get a notification - they mention you'll be notified within 24hours of your check in / check out time.....in Boston, this was 30 mins before the original check out time which was inconvenient for planning purposes. We understand why this is the protocol but it was inconvenient nonetheless.