Nicole was wonderfully communicative and clear, making sure days in advance that I would be able to pick up keys and get in. Everything was clean and comfortable - with plenty of storage and closet space (if I had needed it). The atmosphere of the apartment and the room was just what I was looking for -- cozy, warm, comfortable - like a home away from home -- and in the middle of Manhattan! The location can't possibly be better! Also Nicole has the sweetest little dog, Simon, who has the kindest disposition. Thank you, Nicole and Simon for a great stay!