Lakshmee is amazing!!!!! She is the best host I've ever meet. She responded quickly and helped us solve potential problems even before we could think of any. All she wanted was to make sure we had a comfort stay. And you know what? We did!!!!! We just stayed one night for flight connection. We didn't expect a lot because it was just a short stay. But it was much beyond our expectations. Since I didn't read the policy carefully, we kind of caused some trouble. But Lakshmee was sooooo patient that she figured out different possibilities for us to choose in order to accommodate out needs. 120% recommend!!!!