Ari’s property was very unclean (mold, dust, dirt, previous guests left overs). When a refund was requested he accepted with no issues but there was no apology offered.
Whilst I appreciated the good communication, I think it’s extremely disappointing to have arrived at an unsanitary property (with a 12 week old and a 2 year old) and get no acknowledgement of the inconvenience caused.
It’s also worrying, given that Covid is still a risk, that thoroughly cleaning wasn’t a top priority for this host.
Myself and my 2 small children were told to leave within an hour of our refund request, at night and we had booked for a weeks stay. We ended up having to go to a hotel last minute. I think an apology is the least I could’ve been offered in such circumstances!