This was maybe my worst Airbnb experience to date. We messaged host in advance about the airport pickup services he advertised, didn’t reply for three weeks, had to follow up to find out they were not actually available. Led to unexpected additional cost, and it was too close to the new year by the time he replied to change accommodations. The apartment was on the third floor with no elevator, the shower didn’t drain for three days, the gas oven smelled like it was leaking so we slept with the windows open in the middle of winter, and the host continues to be unresponsive until we reached out to Airbnb support. We were ready to leave by the day three of our ten day stay which cost us almost $1500, but Airbnb support told us not to reserve elsewhere until they handled changing out accommodations. They never did and closes our complaint without consulting us. We left before the end of our reservation and checked into a hotel, leading to additional costs. Will be taking legal action.