Never communicated with Ismene but with the building manager Evangelo via phone during my stay. He was always available to address my concerns; very welcoming and patient. The studio apartment was renovated beautifully and the neighborhood is safe and quiet. I loved the fireplace and the bay window brings in tons of natural light :) My only issues were: 1. Cleaning lady - poor job on properly cleaning and sanitizing; with stricter COVID-19 health regulations I highly recommend hiring a professional service. 2. Missing Items (especially for long stay residents) - My initial booking was for two months. The apartment did not come with any toilet paper, trash cans, or cleanings supplies like dish detergent/sponge to wash dishes. Overall AMAZING stay just needed some last minute touches and hiring of professionals.