He was extremely nice and welcoming. He even was helpful in giving advice on where to eat through a little binder he compiled. There were some issues with the lock, but his mother was there all the time so she was there to open the door. During my time there there was some remodeling going on in the kitchen/bathroom area, which was a nuisance in getting ready, but Hugo was great in communicating to me beforehand what was happening.
He's a really great guy and he is so willing to help you make your experience worthwhile.