Ahmed was away when my parents, husband and I stayed, but was incredibly helpful in making the arrangements, and his girlfriend Amie - and their gorgeous dog Pippa - could not have been friendlier or more helpful. The location is amazing - you can walk to everything! And the building definitely has character - there are amazing murals on the stairways. A great NYC experience and works very well for four people as well as for two as the flat is so spacious.