The host was very helpful and responsive. The location was ideal for our specific needs and close to shops/deli/restaurants. For those who need 3 sleeping areas - the basement was not suitable. The basement sofa (which is in 2 pieces that do not latch together) folds down and the sleep surface is simply the contoured leather surface (to be covered by a sheet) and so not a connected, flat platform for sleeping. The basement was very cold (compared to the rest of the house) and the space heater was not enough to heat the space (may not be an issue in warmer weather).