I found Jae to be very helpful although I had to cut my visit short as I was I happy with the cleanliness of the apartment. It was dusty, the sheets had several stains a on them, there where hairs in the bathtub and feaces stuck to the toilet bowl. I gave Jae a chance to remedy, but this was not to my satisfaction. Jae accepted this and I was able to check out early and get a partial refund. Apartment isn't bad but simply not clean enough