This hotel exceeded my expectations for cleanliness and location. Stayed in a room with 2 double beds that were very comfortable. Very walkable to pretty much everything. I was on the 12th floor and it was quiet with nice views. The Lounge area was my favorite part to relax as it rained some days, a very nice extension of the room in a nicely designed space. Angelina's across the street was amazing for an espresso and bite to eat, was very happy about that!
An issue did occur through booking on AirBnB with this host, which the host in this case seems to be a group of staff at the hotel managing the account. I had a couple questions and reached out to the host for which they responded very quickly. At the same time in the chat I was invited to complete my booking. The booking included an avg nightly rate, a long-stay discount (3 days), 0$ service fee and occupancy taxes and fees. (and I have a screenshot!). At that point I proceeded to book but the long stay discount was removed (also have a screenshot). I contacted the host and they stated it was on AirBnBs end to resolve. AirBnB said it was the host who is responsible for applying those types of discounts. After providing this information to the host, they stated they would put a note on the reservation. Upon arrival to the hotel, I had to re exlain the whole situation for which the staff told me that they have no control over the prices as it is through AirBnBs end to apply discounts, to which I said the host is the hotel. I reiterated what AirBnB told me and showed the staff the conversation with AirBnB. In this situation I wanted the discounts that were proposed through the invitation to complete the booking by the host to be honored as I had cancelled a previous reservation at another hotel that was cheaper but since M SOCIAL offered this discount and was similarly priced to the other hotel I preferred stay at M SOCIAL because of the reviews.
In the end a Manager was consulted and offered to waive the Destination Fees that was equivalent to the intial disount proposed. I really appreciated this and am thankful to the team for trying to do whatever they could.
What I am not thrilled about is this is still an issue as to who is actually responsible as the host says it is AirBnb and AirBnb says it is the host and for this I would still appreciate a definite answer as this can influence future bookings.