We stayed in Jillian's place for 4 nights and she made our check in and stay a breeze. It is up 4 flights of stairs to be prepared to walk up and down. After walking all over the streets of NY, the stairs were not a big deal. The best thing about Jillian's place is the location. There a so many great restaurants and bars within walking distance and the subway is close by too!
We had an issue with lighting the oven but Jillian was quick to respond and even came on her lunch break to check on it.
I also would like to mention that there is no microwave and the brita water pitcher had a leak. So if you're looking to reheat leftovers, you might have to use the stovetop. And the water pitcher is an easy fix.
Other than that, our stay at Jillian's place was great!