The hotel was safe, clean, welcoming, and easy to navigate.
Check in/out:
The check in/out was easy - it took no more than 5 minutes, and even then, it was likely less than that.
Room:
The room was originally booked with 3 people on our itinerary, but then we added one more to make it 4. Although it was possible with 4 people, the double bed room would be more comfortable with 3 or less. NY is naturally a lot smaller than other cities, so take into consideration that luggage, and people take up space in small areas. Aside from the room being small, the air conditioner would sometimes shut off and the room would become muggy, and the windows did not open so we would mess with the settings a bit and it would work as normal.
The beds and pillows were also comfortable, (but small so please keep that in mind).
Location:
It’s located in fidi/wall st area where during covid, has since become more of a day time hustle and bustle area. People go to work, fill the area during the day, then sort of becomes a ghost town after that. If you’re looking for a nightlife stay, this is not for you. If you are looking for a quiet easy to navigate area where the subway is close enough to reach the rest of Manhattan/burrows, this will work perfectly fine.
Hospitality:
Because I was staying for a longer time (7 nights) there was no daily turn around service, unless requested. Which worked well - the lobby had all essentials like toilet paper, trash bags, towels, etc at any hour of the night/day in case you needed it in between turn arounds. We requested turn around service once, later in our stay, and wish I had done so earlier in the stay. They did an amazing job of freshening up the room while we were away one morning and felt like a fresh start to the trip. Everyone we interacted with was welcoming, helpful, and informed on any questions/requests we had.
The hotel had an overall modern feel to it and had a convenient lounge area that ended up being used more often than we thought we would use it (with covid, a lot of places are take out only). Overall, it was a great stay. Would book again!