The location is great - away from the Times Sq noise but close enough for transport convenience. The playground next door was a nice touch for the kids as well.
It is a prewar 2nd floor walk-up, so definitely not for people with issues on the stairs or lifting luggage. One of the beds is not exactly comfortable, so it may be a problem if you have more than one person with back issues in your party.
But overall, we had a great stay, and communication was very smooth. We checked in super late due to our late flight, but Kelly greeted us with a smile. Thank you!