Gary was very accommodating with check in and check out times to fit with my flight times, and met me in the evening after my late arrival from Australia. He was very helpful with local knowledge of places to see and things to do during my stay. Any questions I had during the week were quickly responded to. The place was very cozy and comfortable to stay in during a freezing NY winter. It was very clean, and well stocked with towels and extra blankets should they be required. It's location is very central to many things within a short walking distance. I would highly recommend this place for anyone seeking a good home base from which to explore NYC.