Unfortunately I was unable to attend Kathleen's house due to ill health. Despite this, I found her attitude both before and after my booking to be fantastic. In the exchanges we had via the Airbnb message tool, she was extremely helpful in regards to the plans I had made, and always responded quickly and promptly. After I cancelled my booking she was more than happy to write me a letter that I needed for my insurance company, which she did quickly and promptly. I hopefully look forward to travelling to Kathleen's house next year, i would not want to stay anywhere else in NYC.