Pros - the apartment was very nice, had everything we needed and is in a fabulous location that was very convenient to the metro, shops, restaurants and a grocery market right across the street.
Lorena seemed very nice.
Cons - Lorena was traveling out of the country so her response time was slow sometimes a day because of different time zones. There was no designated local person for us to contact in case we had issues. All other times when we've stayed at airbnb if the owner was not in town, they've always had a local person there to meet us or a contact # of a local person for us to contact if we needed anything.
Lorena had gotten new furniture after we had booked with her. The furniture was nice, but the new arrangement resulted in one less bed. When we booked we were specifically needing 3 bed apartments, which was this apartment originally. But we ended up with only 2 beds, That was a bit disappointing.
Finally, when we arrived a man approached us wanting us to tell him exactly what apartment unit we were staying in. Being a complete stranger to us and on the street, we wouldn't tell him. The conversation got a little confrontational and he proceeded to tell us it was illegal to rent out airbnb and that he was the superintendent. Still with no id, we did not tell him where we were staying. I did contact Lorena who got back with me the next morning, due to time differences, and was able to verify the man was the superintendent but also verified it was perfectly legal for her to rent out through airbnb.
It was just an odd encounter that started our stay feeling a little uneasy. I was glad Lorena was able to verify who he was.