Check-in was horrible; waited 2hrs. to receive key from housekeeper. The AirBnb summary stated it was self check-in with combo key-box entry. Host gave inaccurate updates on access time to the building, multiple times. I missed a scheduled appointment due to the horrendous lack of respect demonstrated by this host. Also, promised to refund my cleaning fee as a show of good faith for my experience. Never received the refund. AirBnb issued a 25% refund on my 1st night fees; also an absolute demonstration of customer disrespect.