For it being my first time using this app I was nervous that I wouldn't be 100% satisfied. But I was wrong! Mark was all around awesome, very informative, his communication was always prompt and on time and everything was just as advertised. The place was very spacious, clean and cozy. The best thing that I loved was that myself and my girlfriend did not feel like we was in a hotel...we felt like we were part of the home. HIGHLY recommended to anybody and I will be staying here again in any future stays in NYC!