ROACHES!!!
My 10 day stay at Mr Lynfords started off well. He communicated consistently and answered any questions. A few days before we arrived a child was added to the itinerary so I notified Mr Lynford and was charged an additional $285. I didn’t like that but that was his fee so I obliged. THEN after the 1st night we saw a cockroach. He said not to worry about it- it was a waterbug and they just sprayed. Being considerate and understanding I said ok and left it at that. Then Mr Lynford began commenting on EVERYTHING we did- from leaving the gate open ONE TIME (the second day there) to the tv volume. All of this was through the Airbnb site instead of knocking on the door or calling- when he lives in the basement apartment AND has cameras to see when we come and go. After professionally and politely- expressing my frustration and asking for clarification so we can address any issue- he immediately stopped communicating! On top of that men were coming in and out of the building to do some work. 8am on a Saturday he had someone drilling in the concrete right outside the bedroom I was sleeping in! Then there were more roaches- one crawled from under the fridge and another into a skillet we were cooking in! I had to leave and the rest of my party remained. Being that we paid for 3 people to be in this apartment and one of those persons required round the clock care, someone else came in my place. On the second night we asked for a broom- he brought one up for a couple of hours and was supposed to return it. HE NEVER DID. Because he stopped communicating I contacted Airbnb and was not given any assistance. I was told that because I waited beyond 72 hours after the issue, there was nothing they could do. This is NOT the case because a day after the roach was in the skillet was when I contacted them. During the rest of the stay we tried to work it out. Mr Lynford instead of addressing the issue or trying to fix it or even compensate us he made some nasty remarks to Airbnb and denied any proof of bugs. I am so disgusted. I have pictures, video and screenshots of messages.
PLEASE USE YOUR MONEY ELSEWHERE AND WITH PEOPLE WHO CARE ABOUT THEIR GUEST AND NOT JUST A PAYCHECK.