Let's start off with the positive things. Tonisha always answered fast. We had issues with the lock when we arrived, but she answered immediately and opened the door for us. Unfortunately the apartment was not clean at all. When we arrived, there was hair and a penny on the floor of our room. Looked like no one has cleaned the apartment. Also there were several stains on the bedsheets, like they have never been changed.. When I asked for new bed sheets, our host got really mad. She brought us other bed sheets, but she seemed angry about it. She gave it to us without a word. She is demanding a cleaning charge, but I'm not sure for what. As the guests have to clean and take out the trash after themselves.