To start: the location is perfect! Right around the corner from the Utica subway station. The room was perfectly clean and quiet. We did have a couple of issues: first, the code to enter the building was different from the instructions sent to us. Julien was quick to respond when we texted him and it was resolved quickly. Second, the doorknob and lock to our room was very flimsy. We had a key to get in and out but it was basically falling apart. It didn’t feel secure, really. Other than that, the stay was fine.