While we didn't get to meet Brady in person (it was a busy NYC trip with lots of places to go), we did talk to Jeffrey a couple of times- he had tons of recommendations and was very welcoming. They were very helpful in sending detailed instructions beforehand and flexible with check-in/check-out. The space was lovely- decorated, cozy, spacious. There was coffee and snacks each morning. The one issue we had was not being able to turn off the heat even with the dial turned all the way down. Maybe a user error, I don't know! Just had to keep the window open (even though it was snowing outside). Comfortable and perfect place otherwise!