Brian was extremely responsive and accommodating. He answered quickly, provided details and recommendations. We were also there on a work trip and needed things shipped in advance and they were accommodating in allowing us to have a safe place to ship our things. It was clean and well prepared for us, with hotel style shampoos/conditioners/body wash/towels etc., fresh muffins provided and other accommodations like coffee, teas and kitchen amenities. At night time (between 6-9pm mostly) it did get just a little noisey from the upstairs but was subtle and not too disturbing. Overall, it was a positive experience and very grateful for the hospitality.