DO NOT STAY HERE!!!! LORRAINE SHOULD BE BANNED FROM RENTING HER PROPERTY ON AIRBNB!! PLEASE READ THE WHOLE REVIEW!
This was the WORST Airbnb experience my family and I have ever had. We are not new to Airbnb we use the app often, this stay was a nightmare from hell.
Firstly when we got to the Airbnb there was no central air, only window AC units. Lorraine didn’t even have the decency to cool the place down before we arrived.
Next, the level of cleanliness was not up to par at all. My mother had to use her hands to clean one of the toilets out as soon as we arrived…none of us had even used the bathrooms yet. There was feces on the toilet lid and in the toilet bowl.
There were roaches (some dead and some alive) all over the kitchen. We even found roaches in the refrigerator and freezer….we hadn’t been there longer than 20 minutes before we found 10 roaches.
We called Lorraine to let her know about the issues we were having and her response was very rude almost as if she didn’t care. At that point we requested a refund and explained that we would vacate the premises immediately (which was a huge inconvenience for us). We came to NY for our family members funeral and this made the trip even worse.
To make a very long story short, Lorraine changed the locks while we were out visiting our loved ones before we went to bed. We had to call the police and ended up standing outside on our first night for hours. The police were able to get the woman who lives next door to let us in (which happened to be lorraines mother) and she was in cahoots with Lorraine the entire time! The police officer even told us that they had been called to Lorraine’s residence often in the past due to her mental illnesses. All in all 0 out of 10 would recommend. Lorraine should be banned from Airbnb!!!!