This is my first time in an Airbnb and it was awful. Apartment was cold and there was no heat. I had a hard time opening the lock box and the front door. Marylin did not respond to messages or calls ( I called more than three times). Apartment was noisy from traffic, and you can hear neighbors as well. The door is not sealed so you can hear every time someone goes up and down the stairs. The shower is not working only the hand shower works.