Andre was very accommodating. We arrived earlier than the check-in time and Andre arranged for us to get the keys at our arrival. He came and checked later to make sure we were settled.
The apartment is clean and it has the necessary amenities. It would be a good idea to update some of the pictures on the site.
The apartment is located near the 3 line (6 minutes walk) and the A line (12 minutes walk), so it is convenient. It does, however, take a good 45 minutes to get into midtown Manhattan, which can feel a bit too long, especially after a long day. The neighborhood seems to be in transition, but it feels safe.