The hostess was wonderful and very responsive. This is very close to the #1 train (subway) that takes you all the way down to the ferries. I would have given them a five star rating if it hadn't been for the beds. The queen is very hard, if that's what you like you will LOVE this place. The twin does have a topper so it isn't too bad, then I had to sleep on the couch because the trundle bed you could feel every coil. I still would recommend this home with the caveat about the beds. Love the host, love the convenience!