Janelle is great host. I was traveling with my family and I had a terrible experience with another apt that I rented before, soI contacted her and she was really helpful according me to enter in the apt the right the day after early in the morning! The apt is exactly like the pictures. It provides everything that a family could need also for a long stay (I rented it for 3 weeks). The apt is 1 block away from the Q line of the subway and 3 blocks away from the 6 line; it is possible to easily reach all Manhattan. Janelle also provided assistance right away for all our requests. I will 100% rent again this apartment and I strongly suggest it.