While we didn't get to meet Dana on our arrival she was always available and responsive via email. Dana left us tips and directions and items of specific interest. Acquiring the keys was easy. A backup contact was provided but never needed. The apt was as described. It was small but clean and comfortable. Coming back to a nice quiet part of the City after being in the mix was very welcome. Loved being close to Central Park, enjoying the walk past on the way to/from the subway. I definitely recommend a stay at Dana's.