Eric and Cylia were extremely responsive and prompt whenever we contacted them.
I am echoing most other reviews:
1. The location is ideal and safe. Great restaurants & shops within walking distance in every direction of the apartment!
2. The elevator is a plus especially after dragging large luggages from JFK and up and down the subway stairs!
3. The apartment and hallway wreak of cigarette smell! A couple of us said they got use to the smell throughout the week, but for me-it seemed to get worse and bothersome. The owners have placed air filtration fans in every room, and there is AC but the scent of smoke is still overpowering. I was spraying fabreeze air freshener constantly! If we can smell it, I would also worry about second hand smoke and allergies.
4. Some kitchenware and appliances are old, worn or in need of repair. The keurig coffeemaker was defective so we switched to the French press the first morning, but we discovered that it had a crack in the glass and leaked! The good news is that Cylia came by and kindly replaced the keurig with a new one right away.
5. With two couples staying the whole week, we appreciated the two bathrooms and the shared living room where we congregated; however, all shower amenities were not supplied as listed.
6. The area and apartment is quiet and private.
7. Beds were comfortable but high! Minor inconvenience for short people like me.
8. The bedroom window black out shades were helpful especially since there is a “massage” parlor across the street with its neon lighted sign glaring all night!
Overall, I would rate our experience as fair to good. Definitely not superb and it did fall a bit short of my expectations in comparison to other AirBnBs we have stayed.