Ornella's communication throughout was fast, responsive, and helpful. The apartment is extremely well-located, and the street is beautiful and quiet. Plus, the building is low-key and quiet. The bathroom and kitchen are very nice. There were some minor cleanliness issues, however, but Ornella was attentive to hear what they were. Also, both beds could use new mattresses, though they were okay for a few days. Overall a really nice stay. Thanks again!