Dikla was easy to work with and responded to my messages quickly. We were able to add a member to our party after I booked. (I paid the extra amount). She was very flexible with check-in times. We were able to check in early in the day! We loved the location-feeling like we were staying in a NYC neighborhood. It was an easy walk to the subway and the Brooklyn Bridge. There are restaurants to walk to and great parks along the water with wonderful views of Manhattan. There is a small grocery store/market across the street and two doors up which was really convenient. We had a wonderful weekend in NYC.