We've reserved the apartment with 2 bedrooms and 2 baths for myself, my husband, and our 17-year old daughter on a college visit. We arrived to the apartment to discover that one of the fire alarms is not working and making very loud noises every minute making it impossible to even wait inside. We spent at least an hour locating somebody to help (Sonder's staff on the phone could not find anyone) and then waiting for them to figure out if they can fix it or need to move us - so we could not unpack or go anywhere stuck in a loud noise.
The apartment was dirty and run down. In the bathroom the furniture is disintegrating, the laminate floors are peeling, and the sides of the bathroom stall are covered with dark streaks of what looks like liquid poop.
Since she has a very different schedule from us, we needed the use of the living room/kitchen for morning breakfast while she sleeps.
However, the very first night her bedroom is unusable due to the incredibly loud noises of the elevator and other people. The room had no windows and no storage whatsoever, but if you could only sleep in it, we could tolerate it. However, it was so bad that even a teenager with deep sleep could not stand it (and I tried for 2 hours with no success).
So, we had to move her to a futon in the living room, making it impossible for us to use the kitchen for morning breakfast without waking our daughter up.
The entire experience is just very bad. People with bad attitudes at the checkout nearly refused to hold our bags, run-down dirty apartment with an unusable bedroom. Stay away.