Milly was so communicative and finding the place and keys were very clear. When we forgot something at the apartment, she mailed it back to us! We enjoyed the atmosphere at the apartment - very bright, airy, beautiful and comfortable for two couples with a cute kitchen, bathroom and two beds. The location in SoHo is perfect for shopping and it is right next to a delicious bakery/coffee shop! Definitely stay here if you want a wonderful time in NYC.