Leonarda couldn't have been more helpful and accommodating and always responded very quickly. The building feels very safe & the door staff & neighbors were pleasant and helpful as well; it was nice to be able to do laundry in the building. The flat was as it looked on the pictures, really spacious for NY. Our only real issue was that there was no table to eat at--probably only a concern if you are staying long-term or have little kids that aren't good restaurant companions. That said, if you do have kids, there are playgrounds everywhere!