Sonder is poorly run. The company is dishonest. They will tell you one thing (in writing), then change it after the fact and ignore what they had communicated (in writing). They are also unable to reach as a host. If they do respond, it is very delayed. If you call, expect to wait on average 45 minutes before speaking to someone. Their technical systems are very buggy (e.g., they say you should have received an email, but the email never comes through, then they say the whole system is down). If you do book Sonder, definitely at least do it through Airbnb, avoid directly booking through Sonder because you are much more likely to be taken advantage of.