I personally never met Izi, Eran's associate, as I arrived later than my roommate, but I am assured he was very helpful. Eran was quick to get back to me and was very nice. The place is absolutely wonderful, very clean, exactly as you see it in the pictures, and the perfect little retreat from the craziness of New York. It's perfectly located to some great shopping and easy to get to different areas of the city as the 4/5/6 and N/Q/R are just a few minutes walk away. I couldn't have asked for a better place to stay.