Sophia and Charles were very responsive. The pictures of the condo are accurate. Newer washer and dryer, comfortable bed and ample storage. The designated parking was definitely great, however there were occasions where neighbors would block the driveway so my wife had to Uber to work. Charles is currently working with property management to address the issue. There is a back door entrance from the parking space, although you would have to go through the neighbor’s yard which I wasn’t comfortable doing so I just kept using the front entrance. I didn’t see an A/C unit but It was cooler weather when we stayed so we didn’t really need it. You might want to confirm with Sophia if A/C Is available.