Our host was very helpful and responsive. Whenever we had a question we got a response quickly. They were able to accommodate a late check in and helped us store our luggage for our evening flight while we saw the city after check out. My only caveat is that the apartment was dirty and cluttered. It was a great price though and had a comfortable mattress. If you want a low cost place to stay in Manhattan near shops and aren't planning on staying in the room much this is a good choice.