The bad:
-Wifi didn't work and we had to do work and meetings on our phones using data. Staff seemed aware of the issue and said "it happens whenever there's a lot of people online." For a hotel that houses a lot of people I didn't think this was a reasonable explanation.
-Misleading listing; The room doesn't like the picture (which appears staged). Listing advertises a desk and chair, which were non- existent. After requesting one, was moved to a room that had a chair and no desk.
-Intermittent heat; It was 15 degrees outside, and we still needed hoodies inside our room. The thermostat didn't work consistently and blew cold air often. maintenance came by, but it still didn't work well. Asked for extra blankets and recieved one with a stain.
The good:
-Location! Super close to Times Square and Manhattan.
-Staff: They were helpful and tried to accomodate us including partial refund.
Overall wasn't bad place to stay. The listing is misleading though, which can lead to mismanaged expectations. If you don't plan on being in the room much, then it's a good place to drop your stuff as you explore. Wouldn't recommend if working while traveling.