We faced a problem with the keys at our arrival. Kendall reacted promptly and kindly. Basic but large apartment (which is very appreciated in NYC with children) in a popular neighborhood. Nice experience to live in a different atmosphere than Manhattan with kind people. A bit far from the heart of the city, but the 30-40 minutes in the metro (station only 5 minutes walking from the apartment) makes part of the experience and allows to make a good transition (decompression) with the rhythm of Manhattan. It also motivates to discover less classical parts of the city. General comment: good value