I have never had such communicative and helpful hosts as Chantal and Andrew before! They made the whole process so easy and streamlined. We were cozy and comfy in their apartment and slept like logs. There was a minor inconvenience during our stay that was way more inconvenient for them than us (getting the dishwasher replaced by Lowe's), but they apologized profusely and refunded us for one entire night's stay. Who does that? We'll 100% check their place as our first choice on our next trip to NYC.