I would have given Donovan and Sophia six stars if possible. This was by far our best experience with Airbnb. First of all, we just rented one-bedroom, but as soon as Donovan and Sophia found out that we had two kids under two years old, they added one extra bed to us at no cost. Secondly, our plane landed in New York City at 11 am, and they offer to let us in before check-in time which is normally 3 pm.
Finally, they were always quick to attend to all of our requests, and Donovan went out of his way to give me a list of real estate agents that I could contact since we were looking for a place to rent.
I will encourage people to book this place as soon as it is available. The neighborhood is safe, quiet and I will never have to struggle to find a parking spot.