Great location in Bed-Stuy, close to the subway and lots of restaurants, and the street was very quiet at night. My only complaint is that the apartment was slightly dirty in some places and some of the bathroom fixtures were loose or broken. Also, it would have been nice if the living room had a couch rather than two chairs. But this was still the least expensive entire apartment I could find in the area, so that's NYC. I didn't interact with Desmond after checking in, but he was welcoming and met me at the door to hand over the keys when I arrived, which was great.