Was overall extremely disappointed with my experience. I requested a slightly earlier check in to receive two separate messages. The first asking me what time I would like to arrive and then immediately another message stating they could not accommodate (without me even responding with a time). 99% of the TV channels did not work. There was rust all in the shower. The "view" was of what I assume is a fire escape and 3 sides of a building. The room was pitch black no matter what time of day it was. I also ran the NY Marathon. After running for 7 hours and being out of my room since 6am that morning (returning at 8pm), my phone had died. I asked the front desk of the hotel if anyone could provide me with my room code. They could not. I also asked if I could borrow a phone charger. None of them were willing to let me borrow one. Therefore, I had to purchase a $20 phone charger from the lobby concession (how convenient) only to plug it in for 30 seconds and my phone to turn on so I could get my room code. Also, when I asked the following morning to have a late checkout, extended by an hour, I was told there was a fee of $60. In the check in notes, I was told that early check in and late checkout were subject to availability, nothing about there being a fee. Don't be like me and try and find a hotel that is $100 less a night. The only thing you want after a long day in the city is a comfortable room to relax in. This was far from it. If I could have gotten my money back and moved to a different hotel that was more expensive, I would have done it in a heartbeat.