I had to sleep on whether I was going to write this review or not, and I feel its necessary. My first stay here a few months back was very nice, which is why I rebooked. However my last stay was horrible due to the customer service and here is why:
Myself and another gentlemen who happens to be white arrived at the same time. The Jeremy, the gentlemen working told the gentlemen, "let me move some things around for you" while I still waited. After about 15-20mins he came down and told me my room was ready. At that time another white guy came in. He stopped assisting me to assist this new guy. He started cleaning his room for him, gave him his key and took him to his room, pushing me, yet again to the back of the line.
But this isn't even the worst part. The worst part was how Alex handled the situation. He did not offer so much as an apology, but what he did say was Jeremy was new and I can choose to get upset if I want or I can use this time as a life lesson. Yes, Alex said that to me. He also said I can choose to stay or get a refund. I chose to stay because its NYC and very expensive to get a hotel and hard to find another airbnb on such short notice.
A positive note is the young lady who checked me out that morning. She was wonderful and demonstrated perfect customer service, something Alex and Jeremy should take note on. I won't stay here again.