Irena was fantastic in every regard. We had coffee, chocolate and water waiting for us when we arrived. The room was perfectly clean, there were towels waiting for us, there are hangers for you to hang clothes, there is a mini-fridge, the bed was comfortable, the shower was great, etc.... Heck, there was even extra toilet paper. The neighborhood was exactly what we wanted in our New York experience. It was quiet and near major transportation. The subway was about a 10 minute walk away, but we felt comfortable and safe walking in the neighborhood even late at night. There are dozens of restaurants and bars very close by (including amazing pizza, bagel, Thai, and pastry options). While not the largest room in the world (what do you expect, it's Manhattan), it was comfortable and well decorated. My wife and I wanted to spend most of our time by ourselves, and Irena gave us plenty of space to do our thing. We talked with her sister for a few minutes one day, and she was very pleasant and welcoming as well. Irena even delivered my wife's 40-lb. mobility scooter to our room (up the stairs) after my wife sprained her foot. I can't say enough good things about this location and this hostess. You'd do yourself a favor by booking with Irena on your next trip to NY!