Neil and Kate were very nice. The apt was very clean and centrally located. Our check in process was a little problematic, since our flight was late and upon arrival we were told it was too late to ring the bell bother the neighbors- and to get a hotel instead. Luckily we were able to work it out since we had a friend who lived close by to get the keys before we entered the city from the airport. All in all, the apt was nice and comfortable.