Dana was only there at check-in but she was professional and decently responsive to texts/messages.

Pros: We felt we had enough space as 2 girls each with a pretty massive suitcase from 2 weeks of traveling prior to that. Shower water pressure/temp were good despite being on the 5th floor. There is minimal city noise.

Cons: As others have said, it's a 5th floor walkup. There are no shades or blinds on the bedroom windows so be prepared for early morning sunlight.

Neither cons nor pros: It's a 10 minute walk to the nearest metro. There is very little actual storage space in the apartment (dressers, closets, etc) so be sure you're ok with using your bag.