Rachel was incredibly responsive and flexible, and open to early check-in/late check-out times. The apartment is centrally located, spacious, and fully stocked with amenities, including a welcome bottle of wine :) The apartment was quite cold (it was the dead of winter in New York and we had several snow storms) but Rachel quickly rectified it with a space heater. Would recommend it for any guests I have visiting NY, especially during the warmer months, and its especially well-suited for families.