Host confirmed booking hours prior to check in, I travelled far to get to this air bnb , I had two suitcases and a toddler that’s 3 yrs old . It was snowing and about 20 degrees the day I was suppose to check in. Check in notes stated it was at 3 and once on location call host. Called over 20 times no answer. After an hour called air bnb and was told I had to wait another hour for them to wait to see if he responded to their customer service team . An hour went by called again and they still had not heard anything from this host. Finally after waiting outside for hours , (mind you this is during COVID so there was no place for me to go inside while I waited with my toddler. At 7 , almost 8 air bnb finally issued me a credit and I was able to book another location. Worse experience with not only the host but the company ! And to make it worse ! Literally 10 min after they cancelled The reservation on there and after so long with no response from the host the host finally messaged me and stated that he was sorry for the inconvenience and that he was unaware of my phone calls and messages . Super unprofessional, a lie and inconvenienced my family. DO NOT BOOK