This was really my first experience with Airbnb, so I didn't quite know what to expect. However, I found it very easy to search for a place to stay, to get my questions answered by Sheila, who provided abundant information about both the apartment and the area, and to arrange and pay for the stay. Instructions from Sheila were very explicit and complete.
While these comments may be perceived as complaints, they're not meant to be. The apartment is small; the furnishings spare; the access difficult for older people. There are no chairs and no table for a quick meal. Obviously, this is a place better lived out of rather than lived in: good for just sleeping and very light meals. More than adequate if that's all you need. It was very clean, well supplied and safe. Given my limited experience with similar accommodations, I'd say it met our needs and, other than the arduous access, we'd stay there again.