I didn't get to meet Francis, but I was shown how to use the code for the door by her son. The key to the bedroom didn't seem to work, but I felt safe in the house. The dog was very sweet. The room is in a windowless basement. The ceiling felt low and the lamp by the bed had a badly burned lamp shade with no bulb. It didn't live up to my expectations for the price (I would expect to pay $60-80 for something like this, but the other reviews I read make me think I might be out of touch, they were all so positive).