We were met by Oz as Sam was away with work, communication with all parties beforehand was excellent, informative and prompt. All towels and washing necessities provided, air bed we used was extremely comfortable, as were all beds etc. Location is great, just quite far uptown (100th+) but covered well by the metro. Checkout was swift and easy and we were allowed to leave our bags for some time after checkout to save carting them around the city. We stayed as a five and it was very comfortable, would definitely stay here again.