Angela's communication with me was top notch throughout. Unfortunately we had to chat a great deal due to another of issues with our stay.
Upon arrival and for a few days after there was a strong smell of dog wee in the common areas. It looked as if some dogs had been boarded for a while in the other property in the building for a while, without being let out. Angela did her best to clean the areas upon my request - but this only happened after a few days into our stay, so it wasn't a great start and not a very pleasant place to spend time in the evenings
There were also a few inaccuracies with the amenities listed in the property. Angela did manage to source these after a week. But we had travelled without these as they were listed, so was annoying.
Finally, for a building split into multiple properties, there was no way to secure the individual apartment from the other one as interior keys did not exist for the locks on the doors. There was also a note saying not to lock the door - as a key did not exist. This resulted in someone from the other property in the building walking through the apartment - which was a very unsettling experience.
Angela is great, the property not so.