Honest review:
I highly recommend training Ernesto better or getting someone else that will be more attentive to your guests, more considerate, and responsive (it doesnt take much to text back)
The check in manager opened the door on me when I was taking a nap, didnt knock, didnt say anything, and shouted “lock the door” when he say that i was inside. I had let him know when i was coming all throughout the day (per Jose’s request) and i had 0 response. So that was horrible to have a man walk in on me as im resting from a long day.
I am grateful that the place was overall calm and quiet.
For the amount that you charge for cleaning, I would have thought the room and sheets would smell better. The room smelled like someone had been sleeping in there for days without opening the window. And the sheets smelled like they were just used, not fresh scented at all. Please be aware that if you just spray things on sheets to make it seem like they were cleaned, that makes it so much worse and your guests can tell. I kept the window open all day from the moment i checked in until I was going to sleep for it to be better.
You could definitely invest more in some items like a small mirror, a throw, and more/or better pillows since the mattress is ok. And please make sure to provide correct codes that will work until the guest checks out, not before.
But if you have lower standards and dont care about all this go ahead and book…