after traveling for 6 hours around 7:30 PM when we got to the property the lockbox was jammed & we were unable to retrieve the key for close to two hours. I contacted the host rap however she redirected me to 3 different people, however when the appropriate person contacted me they came and unlock the door for us and gave us the keys.
when coming back from dinner that same night we could not get into the door as well as the guest staying in the unit below us we’re also locked in.the landlord removed the lockbox and when doing so the latch bent and it caused both us not to be able to get in. so with the help of the guests downstairs with a butter knife we were able to open the door. Because of this the whole front door stayed unlocked throughout our whole day.
We had zero heat Or hot water throughout the whole stay & when we brought this up to the hosts attention nothing was fixed. there was a squatter in the hallway & someone claiming to be the super warning us about
break-ins.