Sarah was easy to reach and was very prompt at responding to any questions or concerns we had. My boyfriend and I visited New York for the weekend, so it did the job. The room wasn't set-up when we arrived due to a personal issue she had with an old tenant. However, she got in contact with us in advance and mentioned the problem. The room could've used some dusting and there was a fly problem.
My boyfriend and I got back late one night and we had trouble unlocking her door. After so many attempts we decided to give her a call to see if she was at the apartment. We proceeded to call her a few times and she not once picked up. We waited outside of her apartment for several minutes and luckily we found someone kind to open the door for us, only to find Sarah up roaming around the apartment. The location was fairly convenient and the subway was at close proximity. We also had the opportunity to explore Harlem which was something we were looking forward to.