While there was a little hiccup when I first arrived with the keys, Larissa responded right away and figured it out. I was in the city for an interview and it was the ideal space is you want a 'home away from home'. The kitchen was easy for cooking every morning, the bed was very comfortable and WiFi strong. Just a word of caution, it is a fifth floor walk up! Carrying those suitcases up the stairs was definitely a workout :)