The space was very clean, had great light, and was very cutely decorated. Plenty of hot water in the morning, comfortable beds. Apartment is a second story walkup, ten minute walk to the subway, five minute walk to an uptown bus. The neighborhood is good, with restaurants and coffee shops between the house and the subway to get you started in the morning and open delis and bars along the route late at night so you're never walking down deserted, threatening feeling streets. Everything was perfect in the apartment so we had no need to reach out to Stefania after check in but communication was great and check in was simple and seamless