I was extremely disappointed by the property and the customer service from Elevate Properties. A group of 4 friends and I had booked a stay at this property for my birthday weekend. There was a safety issue that made my friends and I feel so unsafe that we decided not to stay at the property and left 15 minutes after arriving. I then reached out to Elevate Properties and there response was essentially, “nobody else has ever had this concern before so we’re sorry you felt unsafe but there’s nothing we can (or will) do.” $540 dollars down the drain. So disappointing.