I booked this accomodation for my mother and sister who had unexpected change in their flight itinerary and had to spend the day in NYC. However, the next day, their flight to JFK was cancelled due to a snow blizzard, and they were no longer in need of an accomodation in NYC. So I contacted the host and explained the situation and asked for a refund. After all, those were unforeseeable circumstances, not their decision not to attend. After several days of back and forth - explanations, pleading and numerous excuses, I received a refund, but overall experience with this host was really bad. I understand the host has no obligation towards me as a customer, regardless of the reasons why the stay could not be realised, but I would hope they would show a bit more understanding and compassion then this one did.