The Gems communicated very well and was quick to respond if we ever had questions. The airbnb was close to JFK and was good value. Some things from the listing were a little misleading. The sofa bed is a futon in the living room. The lower level apartment is basically like a basement with a lock on the door from the hallway. Overall, they were super friendly and the airbnb did its job as somewhere to sleep, but could definitely use some updating of the listing so you know exactly what you’re getting when you book.