Expect complete rudeness and zero hospitality! Extremely disappointing!!! First, it started with adding extra rules to house before arriving and telling me her real estate agent was doing a viewing to the building one of the days. 2nd The house/location is not exactly a "few" blocks to where it says it is. It is in Brooklyn, but not in a safe location. 3rd- She made it seem as the house was clean. It was not! Upon arriving I noticed the toilet, bath, and a few other things were not clean. It was late and frankly did not want to complain about it. But when I lifted the sheets to go to bed I noticed the sheets were dirty, had pubic and regular hairs, and what seemed sock/feet fuzziess towards the bottom end of the bed under the covers. I then went to the other room and lifted the covers and same except that you can see skin flakes all over it, plus what seemed to be a booger and some crusty stain on them. I messaged her and her response was less than apologetic and empathetic. She said she does walk throughs and that she trusted her cleaning service. I told her I understood it wasn't her fault but it needed get fixed, I sent her pictures as proof (I sent pics of beds, dirty toilet with urine allaround it, dried spit on the sink, pubics stuck to toilets, and floors were dirty) and she proceeded to say that she would cancel and do a refund. This was at around 1am! Btw it was myself, lil sister, 4 kids, and older aunt & uncle. At 9Am she texted me that she wanted us out! I told her that I wasn't going anywhere until we got our money and Airbnb was to find a place for us. If it wasn't that I over packed and brought 2 extra blankets and an air mattress I wouldn't know what to do. I found a place but could not check in until 8pm since it was last min. So after contacting friends back home I was able to put some of our belongings at a Friend's relative place. While gone Earlene stormed in and started cursing and yelling at my 12 yr old kid and kicking him out along with my other kid and relatives . My aunt tried to calm her down and talk to her she kept yelling and cursing at everyone and got in their face. She then called the cops on us and said we were intruding. Before that when she said that she would cancel and refund I told her that it could be fixed by providing clean linen and towels and possibly to contact her cleaning services. but that's when said she no longer wanted me to contact her anymore and that I was harassing her. We lost a whole day and what was supposed to be a good family trip to the city it was a nightmare at the beginning thanks her all the stress caused my aunts bp to go up, 1 of my kids had sn anxiety attack and other got a migraine. would NOT recommend! I have pictures of conversations and proof of the disgusting beds and everything else.