Miscommunication on both ends.
I expressed that IF my flight were to get cancelled, can we get a refund (we flew southwest so it was a gamble with our flight). She said travel credit only. Luckily we were able to fly. We arrived and they explained that they thought I cancelled so they extended the stay of previous guests and didn’t have the place set up for us, it was still dirty. They said there were clean sheets somewhere but there weren’t. We slept on the couch and used our coats as blankets. There was also no toilet paper. Oh and the combination for the lock was changed so the combo provided on air bnb was Incorrect. Luckily within a minute I received a call and they explained to me the situation and I got the code. They sent cleaners the next morning and everything was a lot better. They offered to refund me $100 for the first night. Microwave also wasn’t working. And the washer and dryer left our clothes wet and smelled like mildew.