Sylvia was lovely - we had a miscommunication about our arrival time, and she was so gracious and accommodating. The apartment was clean and had a full kitchen - Sylvia had a number of menus available in the apartment so we were able to order dinner when we got in late and were hungry. Great location, close to the subway and midtown. The only thing (minor) I might add is an egg crate layer or something similar on top of the mattress, which was a little uncomfortable - but that is a minor detail, and we would stay there again regardless. (And that may just have been me - I was traveling with my 6 year old, who was totally comfortable in the bed :). Great experience, would recommend!