The owner / manager responds quickly to questions and concerns. Obtaining the keys to the lodging location was a unique experience. Once obtained, we walked to the building entrance. The exterior of the building and the front entrance / door to the building were not appealing nor welcoming. My family and I had to carry our luggage up several flights of stairs. Once we found the apartment and gained access, we found the bedrooms adequately furnished and a workable living space for the family of four. Two of the bedrooms were large with ample light and windows. The kitchen area was basic, but did provide for a full size refrigerator and a stove which we used throughout our stay. The one bathroom worked sufficiently for our relatively short stay. The kitchen sitting area and table worked well. The on-site TV had access to streaming services and the WiFi worked fine. Best thing about this AirBnB was the proximity to Penn Station, Hudson Yards area, and Madison Square Garden.