Eunice was very accommodating, nice and quick to respond! We were relocating from another country to New York for a new job and required documents to be mailed to our place. Eunice helped us get with those logistics greatly. The apartment itself is on the first floor (you only need to take one flight of stairs). It is very charming and decorated nicely. There is no laundry in the building but there is a nearby laundromat and because the building is quite old the floors of the apartment were not flat and slanted slightly (which is by no fault of the host). The location is a 10ish minute walk from the subway station and very central to different grocery stores restaurants etc. the street the apartment was on was quiet both during the day and night.