The apartment was very nice. I never had a chance to meet Ana, but I was able to contact another man who let us into the apartment when we arrived. The neighbourhood was nice, the people were very friendly and helped us find the apartment when we got lost. However, there was no blanket for our bed and the bathroom wasn't clean. There was another guest staying in the other room when we arrived so the cleanliness of the bathroom could have been because of that. Other than that, I have no complaints! Our room was clean, the kitchen was nice, there was free wifi, and there was a sink in our room so we didn't have to go to the bathroom to wash our face and brush our teeth at night.