Brooke was very welcoming. I didn't arrive in New York until after eleven at night, and she was more than willing to accommodate. The room was exactly as pictured; it was clean, comfortable, and quiet. The provided water in the fridge and mac and cheese were a welcome surprise after arriving late and not really wanting to go out and find something to eat. The close proximity to the trains was also a bonus; it was really easy to get to Time's Square and from there anywhere else in Manhattan. Overall really enjoyed our stay