First time in New York. Contacted host three times for code to key box, didn't sent until after check in time, so we waited. The place is in the basement and there are eight steps down and right by entrance are the building trash cans, which would block entrance to go down the steps. There is noise from pipes and trash pickup at night. There were roaches in the kitchen. The place was very dusty, floor was dirty, kitchen table had layers of sauce spills and food stains. I had to clean it several times to remove stains, so my kids could use table. Microwave had food spills and funky smell in the refrigerator. There was no handsoap or dishsoap, no paper towels, soiled towels in the kitchen drawers and on stove. I had to purchase toilet paper, paper towels and hand soap. Stained bathroom towels and not enough for week stay. Only one pillow on two of the beds, so couldn't rest well. Bed frame slats came off from velcro each night, so had to rearrange them, so mattress could stay in place.