The apartment is nice, just as expected per photos and prior reviews. We chose it mainly for its location and because in 2 places on the listing it states very plainly "luggage drop-off allowed" and under the Services section, it states "Luggage drop-off allowed for guests' convenience when they have early arrival or late departure". We booked our flight tickets with this in mind, and a few days before arrival we asked Zach how to proceed. He said no such possibility, there are back-to-back bookings and the building is small, and we could not leave anything until 3pm check-in. I added we were traveling very light, just small carry-on shoulder bags, that we did not intend to carry around all day, but it made no difference to him. He said to check morning of arrival with him and he will see if cleaner can assist. We checked that morning and NEVER heard back. Key was available at 3pm. We informed Zach on our day of departure there was no scheduled check-in, could we have a late check out? NEVER heard back. We resorted to a lot of fast talking and a bribe to a bellman at a nearby hotel to assist as our flight was not departing until early evening.
In my many years of promoting and using AirBnB, this is the very first time I encountered deceitful information on a listing and such poor communication from a host. The WORST. When I pointed out that there were not back-to-back reservations on our dates, he barely said he was sorry and that he was looking at other dates. But according to the listing of services, luggage drop off and holding is available REGARDLESS of back-to-back bookings. He simply could not have been bothered in the least to accommodate a very simple request which he himself promotes in two different sections in his listing.