We waited outside in the cold to check in and Joa never answered, got back to me or told us how to get in. The only instructions we were given to check in was to contact the host. We did so before, during and after and never heard back. Even after we had to cancel our reservation they never reached out to apologize or explain what happened. It was freezing outside and we had a ton of bags with us. We had lost the opportunity on other Airbnb options by that time. I just don’t think they should have the option to book during times they are going to be unavailable and risk leaving people stranded.