Kevin is very responsive and communicates quickly and graciously to any questions. The building is very quiet and folks are friendly. It is clean with a beautiful courtyard. Outside noise is typical NYC but not a problem with the air conditioner or it's fan going. The 3 flight walk-up is doable (even for those of us older folks). We could have used a few more details regarding garbage and recycling removal, laundry facilities/how to access and use. We love this area and stayed 2 weeks, visiting family. The nearby parks, MET Cloisters, and Hudson river are beautiful. The apartment was cozy and is as pictured. The bed is comfortable and we were grateful for the air conditioner since it was quite warm, even in May!