I only stayed for one night but Sarah was very friendly and accommodating. The check-in was convenient and she was very flexible with my arrival time. Two things that would be helpful for future guests to know is that the room is on the ground floor near to the street so it can be quite busy/loud with cars driving past when trying to sleep. Also, the bed was fine for me (5'6') but if you are any taller it may be a bit short so just keep that in mind. Overall, a very positive experience!