Overall the stay was average. The room looked as pictured. We were disappointed with the level of cleanliness when we checked in. Lots of black hair in the bathroom and all over the rug and floors. Could have used a more thorough vacuum and dusting throughout.
The biggest issue was communication. Any question I had went unanswered for hours, even days. We submitted a request for a 1pm checkout at 6am on the day we left in order to have a little more downtime before catching our flight. We heard nothing back and left on time at 11am. We ended up getting a message at 12:45 pm that Sonder approved a 1pm check out. Would’ve been nice to know that before we left.
Location is great. Noise level in the halls and on the street is loud, but to be expected in NYC.