Overall, we had a great stay! The place is exactly as advertised and the neighborhood is great.
Communication with Lucy is probably the one piece that can be improved. 30min after we checked-in, I received a concerning message from Lucy that she thought we were having a party (whereas that was absolutely not the case). I responded that it was not the case and she didn’t even apologize. When we asked questions (eg, how to lower the temperature), the answers were not always helpful (eg, open the windows).
Overall, it was fine and we would stay there again because the place is great. But communication and friendliness need to be improved.