Awful experience and not a great place to stay. We arrived to the smoke alarms beeping like crazy because none of them had batteries. Which we found out after the owner told us to take a chair and a broom to pull them down. So much for safety standards. There were no fitted sheets on any of the beds and a most of the pillows didn't even have pillowcases! No extra sheets were anywhere in the place. Extra towels, but no sheets. We also found used tissues on the floor under and around the master bed. I refuse to sleep on exposed mattress pads and exposed pillows for obvious health reasons. It was also super hot inside and the thermostat didn't seem to change the temp so we opened the windows and low and behold - the screens were shredded! Like I could stick my head through the holes - not little cat tears. We did NOT have a good resolution with the owner and reported this to Airbnb right away. The pictures verified what we said. We had no place to go that night but we checked out early the next morning and found a new place to stay. Airbnb agreed with our complaint and issued us a refund for the days we didn't stay - even though the owner refused and basically accused us of lying. Sure... because finding last minute accommodations for 4 people with kids is a breeze. It's a 3rd floor walk up so pack light if you choose to stay be warned. There is a reason this owner makes it non-refundable - because it's not a good place to stay and the area is pretty bad. And I am from NY so I know seedy. There is nothing around this place for easy access either and even the owner said to get an ride and not walk at night.