I had a really hard time getting access to both the building and My room. I called customer service no less than five times in the less than 24 hours I stayed there. Due to the fact that I NEVER was given a passcode to the front door that actually worked Despite calling 5 separate times. I literally stood by the front door waiting for someone to go in or come out when I wanted to gain access to the building. When it was time for me to leave I actually had to take my trash IN MY CAR WITH ME because I was never given a code to access the trash room. The check out Instructions state that you have to remove your own trash. The walls in the room were filthy and and had tan makeup smeared everywhere in the bathroom. The toilet paper was brown and disgusting. It looked like it had been wet then set out to dry. Needless to say I threw it out and did not use it. I think this is the first time I’ve ever left a negative review for an Airbnb.