I wish I could write this review with much better things to say. Overall this place was okay but issues arose from the start and they aren’t supposed to be part of a good experience.
I contacted Casper, 2 hours before check in as I had no instructions on how to check in just knew the time (2pm) I had my itinerary set in stone and finally about an hour after contacting him, Casper calls me back apologizing that he lost track of the days, and he was out of town. His friend (Joey) was not going to have the place ready until about 4-5pm. My itinerary was to show up at 2pm drop all my equipment and luggage off (I’m an artist on tour right now) and then proceed with my day. I wasn’t to return to the Airbnb until past midnight more likely later, so getting there at 4-5pm would mean changing my day around that had been planned months in advance. I had asked Casper if he would consider refunding me a day ($90) as I would not be able to change my check in time to 4-5pm, and paying for the day with no access to the Airbnb till midnight or 1-2am the next day was a little far fetched to me. He rebutted with $45. After going back and forth he agreed to refund me for $90, but that came with a cost.
I was told that I was “trying to extort money” by Casper.
This was extremely insulting. And I debated mentioning this on the review the last few days, but I believe this needs to be addressed. It took me calling Casper back, and telling him I would find a way to change my itinerary around, so I can meet his friend Joey for check in at 4-5. I went the extra mile. Even after being insulted. After being checked in, it seemed to me like the sheets weren’t washed. The towels provided have been used for years, and the bed was older, and the blanket was old. Having guests stay in your room, there should be a certain magnitude of “fresh” linens. Not here.
Casper ended up apologizing for his comment, and refunded me the $45. But at that point the damage was done. I appreciate his apology, but I hope this kind of issue doesn’t happen again. It’s one thing to forget you have a guest checking in, it’s another to insult them. This isn’t a wrong order at a restaurant, it’s a trip with thousands of dollars spent, hours planned in advanced, and memories being made. I just wish this part didn’t happen, but that’s life sometimes..