Julie Ann was a PHENOMENAL host. She had an above-average response time that continued throughout the stay. The residence itself is a great place to stay. Note: For those who struggle with stairs, there are about 6 steep stairs to get down to the basement. But once you are in the basement, everything is level -including a comfortable walk-in shower. The kitchen was a nice feature, too. The oven didn't work for us, but the convection oven ended up meeting our needs. If you're looking for a comfortable place with an engaged host, this is the place. Julie Ann cares about the details and your comfort.