Arrived at 10:45 pm. No key and locked door at check in. Had to make emergency accommodations in the middle of the night, which was very expensive. Unresponsive host. Called Airbnb and they found a place for us an hour away, east of Brooklyn, which was unacceptable. The next morning, the host butt-dialed me—which made it seem that was the only reason she called me back. We tried to come back the next day, because I have dogs (one is 18 years old and blind) and you can’t leave the dogs in a hotel without you. It took an hour for the house cleaners wife to show up to unlock the door. It’s 15-20 degrees outside. Max high temp was 27 that day.
The place was filled with leaves and dirt from outside. There was a lot of junk and clutter. Not very tidy. The toilet is stained and the bathroom sink was dusty and had someone’s hair on it.
No heat available. When she was talking to the house cleaner’s wife on speakerphone, we heard the host say she knew the heater was broken and only made a tiny radiator available to warm up the brick home. She should’ve told us beforehand that the heater was broken. With that tiny heater, it would’ve taken at least three days to warm up the place. The windows were cracked and there was a lot of draft coming from them. I have two 4 lbs dogs. The electric radiator was dangerous for both my dogs, especially the blind one, who bumped against it at times.
It was Thanksgiving, so we had to leave for about three hours for dinner. When we came back, the place was still cold and the dogs were frozen. We had to leave.
We’re from Virginia and have been to NYC many times. This was a horrible, expensive decision to stay here. Ruined my trip and Thanksgiving holiday. Airbnb reimbursed me the cost, which didn’t make up for three hours of sleep, a bunch of frustrated tears, leaving us outside in the frozen weather, no heat, family stressed out for me, my dogs’ well-being and safety, ruining my Thanksgiving holiday and having to pay for an expensive hotel.