Everything was exactly as described. When we had problems opening the door the first time when we arrived there was someone there to help us within a minute. The location is really great, absolutely save and within 1 min walking distance to Bedford street. Transfer to Manhattan is also very convenient via L train only one stop or via ferry. The only small annoyance was that the garbage service came every other night which wakes you up as the bin is in front of the bedroom - but you probably do not find a totally quiet place in that area. I would definitely recommend this place - we were a family with 2 teens and really enjoyed our stay.