Joel and Renee were very responsive - they reached out to us early on, and also touched base once in a while to see if they should do anything else to prepare for our stay - very proactive and thoughtful. Joel met us on the day of and walked us through the apartment and the amenities. Their place was amazing - actually better than we expected in that we actually had a lot more space than we thought. They were also responsive when we needed them to be, but we didn't need to reach out until around checkout because they had already prepared everything for us.