Emma has been very responsive and available to accomodate all our needs. We could arrange the late check-in and late check out according to our flight schedule, she also welcomed us with a big breakfast! We could reach Times Square in 25 min with the line 1, that is only 3 min walking from the flat. The bus stop is also 3 min far. While South ferry and Brooklyin are 40 min with the subway. The Flat is very silent, you have to climb down some steps to enter. The kitchen is fully equiped. I recommend it!