We visited NYC during an extremely cold period.
Hilary was friendly and welcoming and showed us the apartment on our arrival. There were instructions for everything we needed, from how to use the TV to the location of the nearest convenience store. Excellent Wi-Fi.
The neighbourhood is terrific, in the heart of Midtown and walking distance to so many iconic locations. It felt safe and secure.
The apartment is very small, no bigger than a standard hotel room. For our trip it ticked the key boxes - warm, a comfy bed and a very good shower.
It could use a little TLC. The ceiling in the living area leaked water one morning which worried us a bit. Hilary assured us it is being fixed very soon. The seals around the bathroom taps/faucets need replacing but it all worked fine.
It was useful to have a fridge and clean crockery and cutlery, a nice touch. Not a lot of storage space for clothes but we had loads of bulky winter gear so I expect this is more of a problem in the winter months.
The only downside for us was the noise level - and this is outside Hilary's control. The walls of the apartments are paper thin and one of the neighbours has yappy dogs. And when they yap, she hollers at them. This neighbour was also prone to lengthy, and sweary, phone calls in the early hours which I slept through but kept my husband awake.
The windows don't have double glazing - sirens and car horns are a constant noise - but that's city living and I didn't mind.
Overall we really enjoyed staying at the Penthouse and I would recommend staying here.