Once I got in contact with Kevin upon arrival, he indicated that one of his roommates would be present to let me in and give me the keys. That worked just fine, and the room was clean and neat with plenty of room for my things. Nice handy notes to indicate which drawers and switches to use, etc. It was my first time in this area of Manhattan, but I had no issues with it, and It's only two blocks to the subway. Kevin was very responsive and helpful even though we never met in person.