Unfortunately, my experience with Shae was an unpleasant one. I gave her the opportunity to repair me for the incontinent but I could only be refunded when Aribnb intervened. I feel obligated to share my experience with Shae in order to warn future guests.

In first place, when I arrived she alleged that she had a late check-out from her last guest and asked me to wait. My check-in was supposed to be at 5:00 PM but the guy was still cleaning the room at that time until over 7:00 PM, when I finally had access to the room.

When I went down to the room, the cleaning guy said everything was fine, except for a little problem with the toilet. I asked if it was not working and he lied, saying it was but there was just a “little thing" to be fixed. As went down to check it out I found out the toilet was not working and was clogged and full of crap and paper. At this time I started to get disappointed, but I decided to give it another chance. She said a plumber would come in the next few hours, so I decided to leave the room and wait for the problem to be fixed.

The toilet was only fixed many hours after my check in (around midnight or something like that) and as I came back, the room had an unpleasant smell. Also, I found out that the sink was flooding and leaking and the bathtub would also flood when used. I had to use one of the towels to contain the great amount of water leaking from the sink. It was very unpleasant.

On my last night, when I arrived from Manhattan tired late at night, a night club was installed above my basement apartment, literally! I called her as soon as I saw the house full people (between 20 and 30) drinking and dancing over my ceiling and blocking the front door. One person came to me and aggressively asked who and why I was making the phone call in front of his party and warned me to be cool. At 3:30AM She said she would ask the guest to lower the music and when I got more upset she said would prepare the room upstairs for me as if it would change a thing. Of course, it didn’t work. It was just too much to handle. I left her place at 4:00 AM without anywhere else to stay.

I strongly believe her attitude was unprofessional and unethical. Now I understand why she mentioned she was having problems with airbnb.

In the end, AIRBNB returned all my money because of her terrible service! It is worth mentioning that I tried talking to her twice trough the AIRBNB page but she only responded once and refused to repair me for all the inconvenient. Hope this review can be of good help for future possible guests.