First off this hotel had a great staff. Check in was quick and easy and we were able to get in our room right away after finding out we also got an upgraded room. The room was great and so were the views. The room was very clean and we didn’t have a problem with it. The only thing that was annoying with the hotel was that the elevators. Today we were checking out an hour before check out time and waiting for an elevator that had room for us was nearly impossible. Elevators were opening and it was clear that we couldn’t get in because of the amount of people shoved in, it was nearly 15-20 minutes waiting for another one to open. It sucked especially on the 52nd floor. We ended up walking down 52 flights of stairs because it felt like our only option. I don’t think we would of got to the lobby within an hour without the stairs. Overall everything was great but maybe leave two hours before check out time if you were planning to have a day of exploring.