This apartment was very clean, convenient and cozy and most importantly it looks exactly like the pictures! What you see is truly what you get. I’m giving it 4 stars because overall, I felt it fell short in a few areas.
The biggest being communication. Sonder is a company independent of Airbnb and so when you call for help or message, you may have a different person respond to you each time. Also, I didn’t feel their responses were prompt and they sometimes weren’t clear. There was a slight issue at check-in, and when I called, I had to hold for a couple of minutes before I was assisted. The person who helped me was lovely and got the issue resolved. However, based off my experience, I’ve had a more seamless communication process when dealing with an actual host as opposed to a customer service rep.
Other things to note about the apartment: the fire alarm is sensitive, so be careful not to leave the bathroom door open after taking a shower or it might trip the alarm. There is no cable however the TV is set up to easily cast from your phone, tablet or laptop – I had no issues with this at all. The ac/heating unit is extremely loud. During the day I didn’t mind it, however as a sensitive sleeper it would startle me awake throughout the night. On the other hand, the guest I was with didn’t mind it and slept through it with no issues. The bed is EXTREMELY comfortable. The apartment is in a safe area, the building has a door man and I felt at ease the entire time. There’s currently a scaffold outside the building due to construction, but it’s still easy to find. Overall, I would definitely choose to stay in this unit again. It was nice, cozy, clean and most importantly, what I was looking for.
Lastly, please know they will make you submit a screenshot of your completed New York State Travelers form, due to Covid-19.