Our stay in NYC was fine. Unit was nice in a good location, but I can’t recommend Sonder. Amenities that I was told were available were not and after reaching out for help many times, nothing was resolved. The correspondence from their end seemed to be computer generated and their claims of being there to help were disingenuous and annoying. It made for a difficult and stressful trip. Sonder is in the business to make money, and hospitality is not one of their values. If customer service is at all important to you, you will be disappointed.