I was little intimidated when I got pages of instructions of how to get in from Chida including picking up the key at the laundromat. That said, the directions were very clear and all went smoothly (even the laundromat).
This may be a me issue: I didn't realize my private room would be on a long hallway with other private rooms. I had no idea who was in them (host or other guests) and it didn't make me feel super safe, especially traveling with my child.
That said, everything was clean and looked like the pictures. The street was loud, but I couldn't hear nearly anything from our room, which was nice. Chida responded to my questions quickly.
My biggest complaint though was that the bed was so uncomfortable. We could feel every spring in the mattress. My son compared it to sleeping on rocks.