The bad:
My husband and I arrived at the house around 6pm. At this point we had been trying to contact Natalia for almost 2 hours. We arrived with no access information. After calling, texting and emailing for hours and still no answer, I finally contacted Airbnb. They simply said all they could do is try to get ahold of the host (which I had been doing). A supervisor was supposed to get back with me in 15- 20 minutes which did not happen. An hour later I called Airbnb again only to be told there’s nothing they can do but try to get ahold of the host. After being on hold for a while with no real help we hung up. A few minutes after that I was notified that my reservation had been canceled!! It’s now around 9pm we had traveled to a Walmart in Brooklyn, NY. We were In NYC at 9pm at night, no knowledge of the city, with no place to stay. We made our way to a Five Guys (who were so nice by the way) and tried to figure out what to do. Airbnb were sending us suggestions (and offering a 10% discount🙄) but we needed a place for 7 people which isn’t easy to find. Finally at 9:30pm Natalia’s husband called to offer our original reservation back. He did apologize but also made excuses and somehow made it our fault by not banging on the basement apartment doors. Long story short, we ended up taking their offer along with the $50 discount they offered (which covered the $50 in tolls we had to pay while driving around in NYC).
The okay:
The house itself was nice. The best one on the block. The bus driver, however, didn’t like the idea of letting us off on certain stops. I didn’t necessarily feel unsafe but I wouldn’t choose to stay in this area again. The house is big, the bedrooms are a little awkward and the only view is out of the enclosed porch they currently use as a storage room.