I booked with Min for a 1 week stay in New York for me and my aunt, but unfortunately I have to cancel the booking as we planed on bringing an extra people which cant be accommodate by Min, but luckily Min was so understanding and let us to cancel without having to pay any extra cancellation fee for her :) She was also very nice and friendly through out our discussion regarding the room, wish I could've kept the booking. Definitely will stay with her if the next time I come alone.