The rental of this airbnb was a terrible ordeal for us.
It all starts in the morning after our first night my boyfriend has big headaches because the light in the room is very bright and it is not equipped with blackout curtains. We also notice during the day that the cleaning is not done correctly, after a few steps in the apartment we notice that our feet are black and that the cleaning has not been done or that it has been done very quickly.
We inform airbnb, with a photo to support, who puts us in touch with Sara, her solutions are as follows: buy a mask to sleep, if we can't wait for the house keeper it is indicated that a broom and a vacuum cleaner are in the closet. After having paid a large sum of money for this stay we take offence and start to enter into conflict with the host.
This was just the beginning of our nightmare.
When we return to the apartment the same evening a neighbour asks us quite dryly who we are and what we are doing in the building, we tell him the truth, we rented the apartment via airbnb.
His reaction was brutal to say the least, he explained to us aggressively that this was totally prohibited by New York law and that we had to leave the premises immediately, otherwise he would immediately call the police to report our illegal presence in this apartment.
We are then totally panicked and immediately book a hotel, quite expensive considering the prices in the city. We then find ourselves having to assume the price of the airbnb + hotel that we were forced to book due to pressure from the neighbors. It's huge financially.
After investigation we realize, thanks to the help and professionalism of Bill from airbnb, that Sara is absolutely not the owner of the apartment and that, consequently, the rental is totally illegal and that what the neighbours said is totally true. Sara then shows bad faith several times in order to save time on the checkout. Fortunately, the airbnb platform was fully able to protect us from such acts and resolve the situation. We then enjoy our vacation in the hotel after airbnb has made the necessary arrangements for a refund.