I can't comment on the exact apartment pictured, since Susan ended up putting me in a different studio due to some maintenance work at the original location. However, I can say that Susan is friendly, helpful, and pays attention to details, like making sure there are umbrellas for guests to use in case of rain. Love the Hell's Kitchen neighborhood--it's full of great restaurants, walking distance to Midtown, Central Park, etc., while still being less crowded than Midtown. This location worked great as I was attending a conference in Midtown.