Jo is very responsive and answers quickly. The room itself is in a very old apartment building (walkup) in UES. The building is not very well kept so be ready. This is the case with many old buildings in NYC. Since it is old, it can be noisy at night and you might hear neighbors talk or move about. The worse noise is the noise from the heater which is terribly loud. I wasn't able to get a lot of sleep especially since I visited in winter and the heater keeps turning on. (The sound is like metal clanging. The apartment itself is very small and barely enough room to move about. The bathroom is not very well kept. I didn't feel very at home overall.