Special circumstances for this review... I had to cancel on short notice in the midst of the coronavirus outbreak. I canceled my trip on the same day that I was supposed to check in. Yana was communicative and friendly, and helped me out with a partial refund in spite of the policy that would not have entitled me to one. I obviously can't review the apartment itself, but based on my interactions with the host, I would wholeheartedly recommend making a reservation with Yana. Top notch!