My partner and I recently took a trip to New York, and on our first night found out our hotel got our booking wrong. As a result we were left to find accommodation super last minute.
Tye and Etienne took on our booking without any hesitation 3 days before Christmas and went the extra effort to fix their bathroom up (renovations) in time for us to enjoy our stay.
Upon our arrival we were greeted by Etienne who showed us around the place and was sure to make us feel comfy.
Now this review could have easily continued into a normal 'stay and review' situation, but as fate would have it, not long after we arrived at Tye and Etienne's my parents called with a back-up plan to our hotel booking failure, and decided to put us up in NY without the need to continue our 6 days in the Airbnb.
At this stage that left us with an awkward conversation to be had with Etienne as we knew the effort the couple had put into the place and the arrangements they had made last minute to make our stay comfortable.
Although when we had this conversation Etienne was very understanding and considerate of the sudden change of plan and made the necessary calls to organize a win for both parties.
Even though their preference was set to 'strict' for bookings and payments, Tye and Etienne made sure that both parties were comfortable with a 50/50 split payment and graciously refunded us half of our booking.
The ongoing communications between us were well managed and even though this wasn't a full stay at Tye and Etienne's residence i have full confidence that their home and hospitality would have been superb. The way they understood our situation and accommodated it on the fly was hands down a reason why I would recommend staying with these two to anyone looking for a relaxing, vibrant and welcoming stay within Harlem, NY.
Thanks again Tye and Etienne, will definitely be coming back on our next trip to NYC.