Helen is excellent with communications! Didn't need to talk once I was there, but had an awful airline experience so needed to communicate along the way, and she was always very responsive. Best host ever, in that regard!! Location was outstanding for my purposes, just a short walk from my son's home across from Prospect Park, and near shopping and restaurants. Very nice neighborhood! Bed was comfortable, and due to the heat I used the ceiling fan to keep the bedroom at a perfect temp for sleeping. Kitchen is well stocked if needed, although I did not use it. Overall, a very convenient and nice stay in Brooklyn!!