We stayed at The Williams for 5 nights in November. The room had a severe malfunctioning AC and fridge. The AC was blasting cold air and room temperature was on a constant 64 degrees. We and the staff tried to close it off but it went on again. The staff was great and tried to fix the problem and was looking for another room. In the meantime we got extra blankets to get through the night. Next day we were offered another room. I moved our luggage but the bed was a twin and me and my sister would not fit. The safe was also broken and we had valuables that we needed a safe for. We moved back to the cold room. The fridge had in the meantime leaked and I slipped and fell in a big pool of water. Next day everything in the fridge was frozen again and all our drinks were frozen solid. We finally got a portable heater and that made it reasonably ok to be in the room. I have contacted Sonder and they have promised some kind of reimbursement. I am waiting to hear back of what that will be.