I booked this space for an elderly family member who was visiting from out of town. I was able to check him in and I was nervous about the check out process as I was obliged to work but he managed to checkout without issue as Liqin gave perfect, easy instructions. I was more than pleased at the condition of the place. Sparkling clean, excellent. Nice and quiet. It made a world of difference how easy the whole process was. Liqin is an excellent communicator and a detailed host.