The first room I had was small, air conditioner a little weak. Room was not suited for my personal needs considering it was going to be an extended stay. No place to really sit except the desk. I mentioned it to the front desk and they were very receptive. They moved me immediately to a much better room and checked back to make sure I was still happy with it. I appreciated the easy room change. Even though there were a couple of unique snags (ex. one had to do with the sliding shower door) they weren't particularly unusual considering my stay was 17 nights and the staff dealt with each of them directly and with kind consideration for my time. So overall I'd say my stay was very good. They have a very friendly and approachable staff. I felt respected and the overall experience was smooth.