The reservation process was seamless. The directions to the location were perfect. I received instructions to enter the building and room by keypad and all went very well. The room was exactly as described. It was a little larger than I expected from the images. The sofa is a full size sofa with a pullout that is provided bedding. There is a TV but we did not even turn it on. The room was spotless. One of the 2 closets was even large enough to serve as a small dressing area which was great for my visit as I was there with my son and a foreign exchange student. The sink area is small but there was a utility cart provided that could hold toiletries and small items in the closet right outside the bathroom. There is some late night music noise that is more distant but none the less does go late. I had read that on other reviews and brought foam ear plugs and found it not to be a problem at all. It is New York City after all! Would stay again on another visit.