The Box House Hotel's driver (Josh) & one of its night attendants (I don't recall his name, but he is a tall, African-American man who works the night shift) went above & beyond for us. I have Stage 4 Cancer, & my daughter is a multi-organ transplant patient. The latter gentleman, whom I mentioned works the night shift, helped me when I had car trouble, came to our room at 4am to assemble the sofa bed for me (because I was having a difficult time getting comfortable, due, in part, to the aggressive dose of chemotherapy that I received earlier in the week), & he returned again at 4:30am to teach me how to adjust the thermostat, after I called the front desk in distress because I was suffering from chills & fever....
Dana, your staff is phenomenal! Each & every one of them. During our stay, my daughter became gravely ill, & members of your staff helped me to extend our stay for another night. Moreover, on the day of our departure, my daughter was still gravely ill & hospital bound, & thus, the attendants at the front desk facilitated a late check-out for us, & hotel employees even volunteered to load our luggage into our car....
I am a retired physician, & I have spent the vast majority of my life working with other doctors, nurses, nurses' aides, & members of the hospital staff to bring comfort to the lives of our patients. Due to my decades of experience working as a physician (as well as my months of experience, fighting for my life on a daily basis as a cancer patient), I feel particularly qualified to speak on the topics of kindness, compassion, helpfulness & sacrifice. And I can say, without reservation, that I have never seen such a compassionate team of employees (in a for-profit/non-healh-related setting) as those that I came across at the Box House Hotel. Each & every employee that I came across was kind, eager to help, & compassionate "by nature." It wasn't something that seemed forced; it was just the way that these folks were naturally built. It's so rare for so many employees in one establishment to exude such magnanimous qualities; it's even rarer for these employees to exude such caring qualities while living & working in the busiest, most hectic & most stressful city in the world.
Kudos to you, Dana! You've put together the most incredible & rarest of staffs! My daughter & I cannot thank you & the staff at the Box House Hotel enough. You have our gratitude & our highest recommendation!