Rebecca was very kind and communicative, and accommodated a very late check-in. My stay was very comfortable and well situated to go back and forth from Manhattan. I felt safe and happy in the neighborhood. The only thing I would say is that the room is not very well sound isolated, and, well, it's loud both outside from the street and other noise in the apartment. I didn't sleep at all the first night, but then I bought ear plugs and it was better.