The hosts were not in town when we arrived, we had their assistant check us in. However both hosts were available on imessage and were answering txts pretty fast. The house itself is pretty small (like all the apartments in that area) but clean. Neighborhood is filled with really nice restaurants and its very close from times square. The only problem we had while staying there was having no internet since the plan run out of money. The hosts solved the problem only on 3rd (we were staying for 4 nights) day of our stay, which was a quite a disappointment.