Terrible hosts! Will never use AirBnB again for any of my accommodations because of my experience with this stay. I had to leave due to an urgent situation. I contacted the host and returned the key, and she agreed to do the partial refund according to the refund policy and even stated the amount that will be returned to me in the app’s messaging tool. But suddenly the host called, spoke at me very rudely and screaming at me through the phone that she will not return the money. Seems like the hosts are only appear to be nice on the messaging app, but acts the opposite way when communicating outside of the app. After a long process, AirBnB was also not helpful and seem to just give up in trying to resolve the situation. As a customer, I feel very at a disadvantage and will never be using AirBnB again. About the actual stay, my family only stayed for 2 nights, but cleanliness is definitely an issue, as hairs are found on the mattress and the neighbors upstairs are very loud.