I am attaching the message I sent the host after checkin:
Hello Jerome we are all checked in. However I am a little bothered. For this to be my first time reserving with this app I'm surprised with the Cleanliness of the unit. I didn't expect it to be spotless but I definetly did not want to see the following:
1. Hair in the sink in the master bathroom along with toothpaste and dried up spit from brushing your teeth.
2. Urine underneath the toilet seat in the master bathroom.
3. Hair in the shower.
4. Urine on the toilet seat in the hall bathroom and under the toilet seat.
5. Hair on the counter and in the sink in the hall bathroom .
6. Stove was dirty with old food on it.
7. Microwave had crumbs in it.
8. Sink was dirty with a nasty looking sponge in it.
9. Dirt on the kitchen floors and hair.
10. Crumbs on the kitchen counter.
I didn't come here to nit pick but due to covid and monkey pox I wanted to wipe things down and started discovering these things.
I took pictures if you would like to show this to your cleaner. I'm actually surprised because you had good reviews for the Cleanliness of your home.
I hope we can come to an agreement regarding some type of refund because this is not a great 1st experience.
Shanita
After leaving this review the host told me and my family to leave after I cleaned all of the above. We stayed the 1st night and checked out around 11:30 the next morning. This situation left my family family I in NYC SCRAMBLING for a place to stay at the last minute.
The home is very nice and his communication were superb until I mentioned the above. THIS IS AN ACCURATE REVIEW!! TOO BAD I CANT POST THE PICTURES.