It's obvious why Bobby is a superhost. His communication is fast and clear and includes literally everything you'd need to know. We had an unavoidable maintenance issue arise during our stay (absolutely not the host's fault!) and it had the potential to be very disruptive if not handled well, but Bobby handled the issue quickly, thoroughly and without invading our privacy. The place itself isn't fancy, but it was clean and comfortable with all of the necessities provided. The bed in particular was extremely comfortable, and it was remarkably quiet on the street for NYC. The location seemed safe and, while further out than Manhattan from most of the things we wanted to do during our stay, the two nearby subway stops and multiple bus stops made it easy to get to and from anywhere in the city without paying for higher-priced options, even late at night. Overall a great home base during an NYC adventure!