Katherine was very responsive & friendly. She was very easy to to communicate with. Although the apartment is not located in a super "hip" part of town, it is in a very safe & clean area. There was never a problem getting a cab. The doormen were extremely polite & professional. The apartment is on the top floor and is very accurately represented in the photos. Everything functioned correctly. In as much as this is New York City, and one expects some noise, the fact that it is adjacent to two enormous hospitals, did have us hearing sirens from time to time during the night. That said, there is no noise issue from adjacent units or from in the building itself. Again, as is typical in NYC, there is the famous heat "pipe" that runs from floor to ceiling in the bathroom. We heard it clanking a few times during our stay. If you are a very light sleeper you might want to bring your earplugs. The only two issues, which are quite minor, is the way the TV remote is configured, does not allow you to change channels if you are in the bed. You have to get up and point the remote directly at the cable box. The other is if you are two people sharing the bed, the person on the inside (against the window) has to climb over the person on the outside to get out of bed. All in all, this is a straightforward, basic accommodation, in a safe area, with a reliable & friendly host. What you give up (slightly) in wow factor regarding neighborhood or ultra luxury interior accoutrements, you make up for in a stable, hassle free stay, at a relatively reasonable cost.