This was the worst Airbnb I've stayed at. I've been to NYC numerous times for work so I know what to expect in an Airbnb and this stay was bad. I had to cut my stay 8 nights short because of a very bad mouse infestation. LeKeitha was communicative when I reached out via the Airbnb app and made the first half of my stay nice and comforting, besides a few parts that I looked over.
The couch was breaking and you couldn't sit on it without it caving in and making breaking noises (I'm not overweight this shouldn't happen), also the metal springs would poke you through the fabric in the cushions. The entire building was not cared for and falling apart, it seemed to be owned by a neglectful slumlord. The ventilation was terrible and even with windows open, or A/C running, it was always sweating hot in the middle of October. I saw quite a few mice, and killed two with a trap, within my first week. By the third week, I saw them on the kitchen counters, in the bathroom, in the bedroom, leaving droppings on clean dishes, on the stove, under the bed, by the toilet, almost everywhere.
It took three weeks to bring an exterminator out, and once he came and pulled out appliances and furniture to lay traps, I saw how dirty everything was. Other people's hairs and nail clippings, dust, actual piles of dirt all under the bed, hair and dust under all the radiators in every room, as if someone just swept everything under and left it. There were dead mice that had decayed under the refrigerator and filled the apartment with stench for three days.
The exterminator was appalled and shocked to find out it was an Airbnb (I think he was told I was the tenant?). He mentioned he had done a lot of work this summer because the pandemic caused a lot of infestations, some in Airbnbs, but regardless of the infestation he had never seen an apartment so dirty, nor someone list an Airbnb in such a rundown building.
It took three days to leave LeKethia a few messages, call Airbnb and send several photos of how dirty the apartment was to finally get an exterminator, get out, and get refunded my last remaining paid nights. It took six hours speaking with Airbnb from 11pm - 5am to finally get refunded and get a partial coupon to book a new stay for my remaining work trip. I still had to pay a lot extra for a trip I had booked months in advance and miss work deadlines because of the neglect in this Airbnb.
Although LeKeitha was responsive during the entire stay, the state of the apartment and the amount of time it took for any resolution is why I'm giving a bad rating.