Nova was so willing to communicate with us before, during, and after our stay. We initially had a few hiccups with cleaning and a few missing amenities, but she was so quick to fix all of it. She helped out as best she could when I asked for a last minute extension. Her place is in the quieter side of Bushwick, the keypad locks are so convenient, kitchen space is great. We did not use the patio (deck? backyard?) because it was still pretty cold while we were there, but it's a wonderful space. As is the rooftop!