BED BUGS! Let me preface this by saying I was in contact with the staff as soon as I saw 3 bed bugs on the bed with a photo of the bug and was told within 20 minutes that their “pest expert” looked at the photo and said it was not a bed bug, it was a bug that comes out due to humidity. I was then told that they can offer me a $50 compensation for a room I paid over $200 for (1 night). All it took was a simple google image search for me to confirm the bugs were definitely bed bugs. I am extremely disappointed with how the staff chose to handle the situation considering bed bugs are a very serious infestation that can easily spread to other units and to luggage. Not to mention the irritated marks I found on my skin and the traumatic experience of waking up to several bugs… really ruined my trip.
For the price I paid, this room is extremely misleading and not worth the stay. I have stayed at multiple Airbnb’s in NYC and have had much better experiences. The only highlight I could mention is it is located in the Chelsea neighborhood and there are a few retail stores nearby. Save yourself from potentially ruining your belongings/sleeping in an unsanitary environment and book somewhere else in NYC!