I had lost faith in airbnb after many unsavory experiences. Unresponsive, absent, and complicated hosts have become the norm in this community. I had even deleted the app from my phone.
Recently we had to spend a few weeks in New York with my wife and decided an airbnb would be the best option. I begrudgingly logged on and looked for properties and found Helen’s apartment in the site. Well I can tell you that there are still good hosts out there! From the time we booked the stay Helen was fully available to answer any questions and sort out any issues we had. She was good about following up and being proactive in things without being overbearing.
The apartment is very cozy and well appointed. The location is great while the front desk staff are helpful and friendly.
Great value for money!