BEWARE!! DO NOT RENT THIS APARTMENT!!!
This apartment is unsafe, dirty and the host is completely unprofessional and unaccommodating. An hour before check in I still had not received check in information. I contacted the host who told me I would have to wait an hour to check in because they hadn’t cleaned it yet. It was 95 degrees outside and we were stuck on the street with our luggage and all the drunks and drug addicts that lay outside the front door of the building.
When we finally got in, the apartment was filthy - hair in the shower and bed, dirt smeared on the walls. Stools in the kitchen were broken. Pillows didn’t even have pillowcases. There weren’t enough plates or glasses for the four members of our party. The listing also said there was wifi in the apartment, but no access to wifi was given. We were incredibly uncomfortable in the apartment.
The final straw that caused us to leave and find new accommodations was when we realized the THE DEADBOLTS ON THE DOOR DO NOT WORK! It’s a very unsafe part of town and we didn’t feel safe in the apartment with our children when we couldn’t even lock the front door!
I contacted Katie to let her know all the problems. When she finally responded she denied the apartment was dirty (despite the pictures I sent) and claimed that I should have contacted her to ask for more dishes and to learn how to lock the front door. Sorry, but those seem like things I should be able to expect without having to ask for them.
I told Katie we were leaving and asked her to work with me to refund the the remaining nights that we paid for but would not be staying. She refused.
I filed a claim with Airbnb. They told me that due to the seriousness of the issues they would refund the maximum amount they are allowed to give, but it was only 30% of the rental amount and did not include the cleaning fee or Airbnb fee. We lost over $600.
PLEASE SAVE YOURSELF THE TROUBLE AND DO NOT RENT THIS APARTMENT.