I booked Mario's place for my boyfriend's mother to stay at while visiting me in NYC and she loved it! It was clean and conveniently located, on a quiet street in Gramercy. Though Mario was traveling out of the country, he reached out when he could and provided other contacts should we need to speak to someone ASAP. Only thing I would note is that the stairs to reach the lofted bed, which lays on a piece of sturdy glass, is fairly steep. The studio is on the top floor with lots of sunlight and elevator access, which was also lovely. I would definitely recommend Mario's place!