For 20th anniversary, my wife wanted a NYC view hotel room. I was told that lowest floor was 16 but up to 27, “all with great view” but when we got there, hotel said it was canceled, but after confirmation code, sent me next door, where they gave us a 10th floor room looking out the opposite way (rusty water tower view). I told them that’s not what we wanted and mutually agreed to revert back to the cancellation we arrived to, without other options. He said everything is canceled, nothing to worry about. Messages have been sent prior with no response. Refund owed in full now.