My phone got wrecked on my trip and I called The Ridge to confirm I could have my replacement phone mailed there. I was told it would be no problem. But overy my stay I noticed there is never anyone at the front desk - contactless hotel. So no one was there to receive the package, which barely got there before I had to fly home. Very stressful and misleading, and when I was able to speak to a staff member, he said it's very hard to have packages delivered there.
The room was SUPER tiny, much smaller than the listing seemed. And I thought there would be a kitchen in the common space, but it was just a fridge and some drawers with plastic cups and spoons - no pots or pans or condiments or anything. More like a staff lounge at a sad corporate office.