Got to the hotel, checked in at the south tower told my room is in the north tower. Ok no worries, that’s right across the street. Went in got the room key, get into the elevator that was small and dirty. Thought okk maybe the room is nice after all it says queen deluxe with balcony. Elevator door opened instantly smelled cigarettes in this no smoking hotel. Opened room door to find an unclean room that looks like a hospital suite. Also smells of cigarettes and the balcony was an unstable square outside of the room with a view of the back of some rusty old building. After noticing this won’t work for my stay, I instantly looked at other hotels. When I found one and completed the booking online within 1-2 hours I was downstairs “checking out”. I asked the rude woman at the front desk how to check out and all she said was “give me the key” she didn’t look at the computer or click anything. I thought well ok. I’ll get an email or something confirming my checkout it’s fine. Never got that email. I called the following day to make sure I was checked out only to find out she never checked me out. A bit upset I went back to the hotel to speak with the manager who assured me I would be refunded for the 2 nights I did not stay at the hotel, my deposit, and taxes fees etc. I have been going back and for for the past 4 days about this refund and have yet to receive it from Airbnb or whoever is suppose to issue it. I don’t recommend using Airbnb to book this hotel or booking this hotel at all if you care about cleanliness.