6 Stars!!! Lou Ann was SO helpful in a crunch. My daughter was changing planes at JFK but missed her flight because they held her previous plane on the tarmac for an hour before de-boarding. Her cell phone wasn't working, and she was down to $7 and her bank card shut off due to suspected fraud activity. Lou Ann let me set up an overnight rental using my account, and she was constantly in touch letting me know when my daughter was picked up at the airport, and when she arrived at the Airbnb. Total lifesaver!