I don’t know about the negative reviews, but these hosts were beyond amazing! First off, they were extremely communicative & kept in touch. They helped with the check-in as I called. Our rental got towed & they came to where we were to drop off new keys, offered to give us a ride, waited for us at the pound, etc. Any questions or concerned I had were answered swiftly. Everything was great. Would recommend this place to anyone visiting the area. Thank you so much again to these great hosts!