Mr. Charles started our AirBnb experience by being very responsive to my messages and questions. He is very kind, hospitable, polite, and professional. He provided us with very accurate information. He met us at the front door when we arrived, gave a tour of the apartment, and thorough details. The apartment is very clean and comfortable. He provided nice amenities making it feel like home away from home. The location was in a very safe area and parking was very accessible to the apartment. We were able to park literally in front of the apartment. When we travel to NY again, we will be looking to book with Mr. Charles again.