Meryl did accommodate us with our early checkin and late checkout, which was helpful. It was raining the first day, and she loaned us a pair of umbrella, which was very kind and she got back to us with questions regarding WiFi, etc immediately. so, overall she was a good host. But, the apartment was dusty and she started sweeping the floors once we checked in. Also, there were used towels hanging in the bedroom closet, which felt gross. The kitchen was poorly stocked, there was no coffee maker, which is the least they can do. But, the worst part was the neighborhood. We almost got mugged 1 night around 9 PM coming back to the apt from the subway station. Also, there were parties going outside the apt with loud music until 2 AM, and this made the experience worse, since we wanted to stay, relax and do some sight seeing in NY. This is the first time we tried Airbnb, and unfortunately, it felt like a horrible experience, and we would never use this service again. The site should do a better job of noting customers about the neighborhood, location, condition of the living space, etc.