Karene was the best intro to Airbnb we could have asked for! Quick to respond, detailed and very personable, she made sure that all of our questions were answered and that we were well prepared for the arrival. No problem with getting address and contact info well in advance of our arrival, and she accommodate our late check in and late departure times due to crazy flight schedules. The photos of the apartment were modest, to say the least - the place was spectacular! A beautiful full size 1 bedroom apartment with all the amenities (she even left us a variety of coffees, towels, etc.). The location was stellar - in the heart of the West Village, within 5 minutes of the subway, shops, amazing restaurants, etc. Of all the apartment rentals we have done in NYC, this was the best. No problems whatsoever. It's not a matter of 'if,' but WHEN - we will be back! Thanks!