There is really nothing to complain about. We didn't manage to meet the hosts during our 3 days 2 nights stay but that didn't hinder our experience in staying in such an amazing accommodation. Everything was very clean, neat and fully supplied. There were very clear instructions for self check-in and check-out. The hosts also responded very quickly to our questions. They also allowed us to store our luggages during early check-in and late check-out. In addition, it's my first time seeing such a comprehension booklet prepared by the host on everything you need to know in NYC (eg. food, attractions, transportation, etc). We have stayed in a mixture of hotels and Airbnb for two weeks during our USA trip and this Airbnb was the best. We were very happy to end the trip with such a comfortable stay! Thank you so much for everything!