The hotel space and staff are great. Really cool decoration and rooms are shockingly big for NYC spaces. However, it has terrible acoustics. If you book the studio room, you will most likely be on the ground floor, right next to busy streets. I heard cars and trucks all night long that kept me up (and I used to live in a NYC ground floor apartment). I could also hear the tv going in the room above me and conversations going on in the lobby through our door.