Emma was very responsive to our needs. She answered a ton of questions from the beginning of the process to the end. She made herself available as needed and was very flexible to our traveling needs. She made our arrival so homey with fresh juice and milk in the fridge and danish and blueberry muffins on the counter top. She was great at explaining where everything was located and helped us with city directions. She responded to my texts promptly and was so patient. She made this naive country bumpkin's stay in the big city much more relaxing and enjoyable. I highly recommend Emma's b & b!