We had a disappointing experience at the Freehand. While the public areas of the hotel are stylish and lovely, our room (one of the bunk rooms) was like a hostel--extremely small and had a rooming-house feel. Also, our TV didn't work. The engineer was in our room trying to fix it for over an hour; then half an hour later it broke again. Then we discovered that two lightbulbs were out, and had to get the engineer in our room again. It didn't feel like a very good value for a night out in the city. (Also, we had one of the worst meals we've ever had at the hotel restaurant, and it was almost $400.!) The reason I didn't rate it lower is that the desk staff were very professional and tried their best to help.