I was visiting New York for a work trip and my housing accommodations changed last minute. Karen responded within 30 minutes of my reservation request, even though it was late around 10pm! She was very communicative and accommodating, even though this reservation was so last minute.
On top of that, I tested positive for Covid during my stay and Karen not only allowed me to stay, but was extremely kind during a very stressful trip for me. I had to quarantine in her apartment and miss all of my work events and social outings I had planned that week. She graciously allowed me to extend my reservation because I couldn’t fly home still having Covid, and was so thoughtful and kind during my stay. She even brought me soup home and gave me tea on several nights. Karen was the sweetest, most generous person ever and I cannot thank her enough!