Communication with Sam and Hannah were excellent since day one. They responded quickly to any questions and were really helpful leading up to the stay.
The place itself was in a decent location, close to metro stations. The place is small and cozy, and I did appreciate that there were children's books available for my toddler. The bedroom itself doesn't have any windows - something to be aware of - and there is one small window for the whole unit. It is a downstairs unit, and there are small children upstairs, so we heard a lot of running around and furniture throughout the day, which made it a bit challenging since it started at 8am (and we were on Pacific time). When I brought this up to Hannah & Sam, they did speak with the tenants, and the noise did seem to improve the next day, but it is something to be aware of.
Unfortunately for us, there was an issue with the gas in the house so the gas was shut off when we arrived, and they had to wait for the gas company to arrive to turn it back on. So we weren't able to use to stove or have hot water during that time. Hannah and Sam kept in contact the whole time to try and keep us updated of the situation, but unfortunately it was out of their hands since we were waiting on another party. The gas company finally did manage to come after our second night there.
Due to the noise upstairs, and having gone through the gas situation, we decided to find other accommodations for the rest of our stay. Hannah and Sam were super gracious and refunded the money for the rest of the trip. We really appreciated the hospitality they were able to extend to us during our stay and found them to be really responsive and communicative hosts.