The family seemed really nice. They checked in with me shortly and check in and out was really easy. I couldn’t figure out the heater. I’m sure I could have asked for help but it didn’t seem like it worked. Also it is the basement and sound comes through. The shower was very cold. This was the biggest thing for me. If you don’t like cold showers this is not the spot for you unless they resolve this… considering how cold the basement was already this was very upsetting.