The rooms are very clean and the host responds quickly to any questions. We could drop our bags off earlier than the check-in time if we wanted to which the cleaning lady would then in our locked room as soon as it was clean. We ended up not needing this service since we arrived late but the option was there. This place is very convenient if you have a next day transfer or flight from LGA since it's a 10 min bus ride away from the airport. Public transport to Manhattan will take around one hour though.