We had let Julia know we were arriving before the check-in time. She was able to arrange for us to drop our bags off at the apartment early. The apartment was very big and a short walk to the subway station. The beds were super comfortable and there was a ton of closet space! We had an issue with the shower our first night. Chris came right down and when he determined that a plumber had to fix it, he allowed us to use their shower. A plumber came the next day and it was fixed before we returned home! He communicated with us throughout the day and let us know as soon as it was fixed. Great communication and great hospitality!