This was the worst experience I have had with Airbnb.
Blueground is horrible with communication and responsiveness. They will get nothing done and ignore you until you are able to resolve the issue yourself.
We had countless appliances broken or not working in the apartment that took over 3 weeks to resolve. These were major things that affected our everyday at the apartment.
-shower flooding
-broken dryer
-broken lights
-broken bathroom cabinet
-broken microwave/oven
-broken stove
-broken toilet seats
-broken faucet
-dirty/discolored water
-mold in dishwasher/washer
-dust in vents and AC filters were disgusting
-not enough towels
-missing bathroom necessities
We were reimbursed slightly for the above- but not as much as we should have been given how major some of the appliances were and how long everything remained broken.
I had to get the owner of the apartment, building management and Airbnb involved. This still did not do much. The supers were rude, lazy and slow. The elevators are janky and dangerous. People riding the freight elevator dropped multiple floors and were injured.
We were also not made aware of construction going on in the building which made it really noisy and inconvenient. Workers were not wearing their masks either.
The only good thing about this place were the people working at the front desk. But the building itself is dirty, not well maintained and old. Locationally is also very far out of the way.
WOULD NOT RECOMMEND THIS.