I reached out to host because we needed a wheelchair accessible place my son could be discharged from his recent hospitalization & he assured me easy access with an elevator. I asked to extend stay and he said only way was to book a 2nd reservation. He asked me to pay via other but I didn’t. We couldn’t get in the building because he never provided a code and was very slow to respond. Thank God my niece & nephew drove us because we would’ve been waiting in the cold outdoors & entr for hours. We had to wait for hours because elevator was broken. Repair man “temporarily” fixed elevator & had to ride up w/ us. Once in I had to go back out to buy tp and paper towels. There were only 2 pillows for 3 guests & no wifi info was provided. We felt unsafe & called AirBnB immediately. We left ASAP next morning & got that reservation refunded. Host refused to refund 2nd reservation. Not all “super hosts” are super. First terrible experience with AirBnB after many excellent experiences for years. 0%