We only had a few questions the entire stay as everything was pretty well provided in the upfront directions provided. Once we arrived we did have a question about the lockbox and was immediately answered which was wonderful since we were at the entrance and ready to go on after long travels.
The place was very tasteful and immaculate - but cozy and comfortable. The array of spices, coffee makers, pots and pans, utensils etc was over the top! We did not use them as we had full days out and about but both of us are serious cooks and if we did want to stay some place that we cook gourmet meals for a night or two - this would be it!
The mattress was wonderful and I am picky, the sofa bed nice and firm and easy to make up and put up.
The place felt secure and the few steps to the L train was the icing on the cake.
Also much thanks for the suggestions for the began restaurant options - a few of which we used and enjoyed.