I only met Donna once to collect my keys but she was very friendly and keen to make sure that our trip went smoothly. She always replied to my messages promptly.
The apartment itself was lovely. Quite small but with a separate bedroom and living area, was perfect for a couple of days in the city. The AC was lovely as our visit was during July and it was very hot! All in all a nice apartment in a good area with plenty of bars, cafés and restaurants around. We would happily stay there again!