I loved how easy Yoki made it to access the keys and check in and out. I stayed there for a weekend with two of my friends and each of us arrived separately at very odd times but getting in was very easy. She made it very clear how to get in along with Wi-Fi information which was a plus! I love how clean the place was and everything was just very warm and welcoming. The place was very close to the subway which made travel very easy. I didn't actually meet Yoki until the very end of my stay but she seemed nice. Highly recommend!