Rose-Marie was very friendly, efficient, and thorough in the pre-booking/pre-stay communication. Jenny, Rose-Marie's assistant, was accommodating in terms our check-in/out times, and available as we arrived. She explained everything perfectly, and made herself available to answer questions as they came up. The place is conveniently located close to the subway, and walking distance from plenty of eating & drinking establishments including an espresso bar right around the corner (look in the drawer of the "coffee/tea bar" and you might find a 1/2 filled loyalty card) and Luigi's Pizza (classic NY slice!). And what a charming NY apt w/ with french-pocket doors, stylish furnishing, and an actual decent shower (didn't know those existed in NYC). I'll certainly check to see if this place is available the next time I'm visiting NY.