Me and my friends waited outside of of the Airbnb for 1 hour straight because the host was unresponsive and did not answer the phone. I had to contact Airbnb support cause we were very uncomfortable with our luggage in the freezing cold in Brooklyn. After calling 10 times he finally answered then said “Why you never called?” When I repeatedly called and texted the host that we our outside. Coming into the air bnb there was an empty used water bottle in the bedroom , hair in the sink, dirty dishes, a brown stain on the pillow ,counter was very dirty. I had to actively clean the WHOLE AIR BNB myself as a paying guest. When I contacted him and showed him proof of the evidence he was being completely disrespectful. He said he will not give me a partial refund or a refund at all. Will not compensated for a cleaning fee although it is a safety and health hazard because the air bnb was not clean before we got there. Cause us a whole trip as me only stayed ONE NIGHT and was still charged for the remaining nights, again no compensation. Currently is a case on this air bnb and it’s HOST. NEVER AGAIN! DO NOT BOOK!