Website said response time was 1 hour but one time I didn't get a response at all and other times it was more than an hour.
Check in was not good: website directions took us to the wrong address. We walked up to the wrong home asking if it was an airbandb on a cold, dark night. Not fun.
I am 76 years old and on blood thinners so I get cold easily and needed more heat, but I felt I had to disclose my medical condition just to have more heat sent up. It was late November (Thanksgiving), cold temperatures outside, and even snowing before we left, but the apartment had 2 floor standing portable AC's. To their credit, they did give us a portable heater, but I think the apartment was outfitted for summer, not winter.
The apartment door did not properly fit into the casing, so the apartment
was drafty.
The TV would not play upon entering, but the owner came upstairs right away to remedy that right away.
Neighborhood was good. Host was did tend to our needs and was not rude, but he may have to up his hosting game. Not a bad place at all, but I wouldn't choose to stay again.