Oh I struggle with this. A mix of feelings. Charles was very nice, booking was easy, and his response times were super fast. He gave us a long list of restaurants and grocery stores to help us. The apartment is in a perfect location, just steps away from 5th Avenue and awesome restaurants, shopping and the Empire State Building. The neighborhood is nice, seems safe and that's all great!
But while the photos of the apartment accurately show the furniture and layout of this very spacious apartment, they do not show the tiredness of the place. It is in serious need of some fresh paint. The furniture in the bedrooms was adequate but the master bed was not level. The carpet in the master is disgusting. There really is no other word for it. Why it is there when the rest of the apartment has nice wood floors is beyond me. My wife would not walk bare footed on it. The bathroom fixtures are loose. Many electric switches don't seem to control anything and the outlets are sloppy (loose) so that plugs don't really stay in all the way. It's a fire hazard to me and it was a chore to make sure our phones were actually charging when plugged in. The kitchen was nice. Although we were told there was no washer and dryer in the apartment on the information sheet, there actually was a stack unit in one of the hall storage areas. I guess it just doesn't work? Don't know.
I would stay in this place again if the owner would do some work on it. It wouldn't cost much and for those of us willing to pay NYC prices in a prime location, we deserve nothing less than clean, with honest descriptions.
Also, though out of the owner's control, the construction noise is ridiculous. They start with heavy equipment at 7am sharp and it never seems to end. We were in NYC over New Year's. Thank God I no longer drink.