Our phone contact with Scooter was satisfactory. The apartment was as described, the amenities were satisfactory, some minor issues such as no plug for the bath or tea towels. Unfortunately the cleaner did not wash the towels and we were unable to hand wash them in the bath before use because of the lack of a plug. We subsequently met Scooter and after explaining our predicament he apologised and even offered a discount! The difficulty that we had in finding the apartment's laundry card may have been the cleaner's fault. Overall we had good experience, the doormen were always friendly and helpful, on a few occasions going out of their way to make life easy for us. The location is good, being in a quieter part of the city with a good range of shops and services close at hand.