I’m going to be completely honest in all aspects. Before booking Ellie was responsive and accommodating, even agreeing to allow us an early check-in for a $50 charge which was nice. After agreeing to meet us at 10 am we showed up at the door downstairs where she told us she would be “down in just a minute”. Then texted me a few minutes later asking if we could meet a few blocks away and she would give us the key. We had already lugged our bags around and we’re THERE at the time I paid to check-in by, but we agreed and tried to be accommodating. The worst part of our entire experience is that she went completely MIA for an entire hour after that text. I sent texts, called, left a voicemail, and even contacted Airbnb because we had no clue what was happening. We waited for an entire hour standing in the street outside of some coffee shop unsure if she would ever show up. Once I heard from her, she sent a simple “on my way”. she didn’t respond to anything I had sent and just said that. To be completely honest the last thing we wanted was to have a bad experience so we were hoping she didn’t have some sort of emergency and we were worried about her well being. She tried to give me some excuse about a key having to be hunted down, but that just upset me more that I felt she was lying to us. She seemed nice, and I’m not sure what happened for an hour, but I think in the future communication is necessary. If she were hunting down a key, she would be on her phone and would have seen our messages. Regardless of the reason for her ghosting us for an hour (that I paid for no less), If that was true she would have been on her phone and could have told us what was happening so we weren’t thinking the worst. All we wanted was communication. She also couldn’t have known this, but my boyfriend had an engagement ring in his pocket and was planning on proposing (which he did) so it was very uncomfortable for him to be standing on the streets with the ring for so long. Between the incorrect information given to us, her tardiness, and her lack of responses we had a poor experience for us before even entering the apartment. It was even weirder that instead of handing us the keys, she walked all the way back to the apartment with us and showed us in before giving us the key. Which was confusing- why did we wait at the coffee shop for an hour? still, don’t really understand.
Other than that, we thought it was a fine place to sleep and only about a 7-10 minute walk to the station we used to get everywhere. The street wasn’t great, but it was fine for us. I wanted to mention that her neighbor's window is RIGHT there and there are no curtains in the living room so I awkwardly made eye contact with them when going from the bathroom to the bedroom after a shower which was... uncomfortable. The size of the place itself was good for the two of us and it was easy to keep clean. Again, this was just our experience. Hopefully, it was just a freak thing.