I've stayed with Hind many times and it's always good. This time there was a major and unforeseeable weather event that caused me to need to cut my work trip short. Hind made sure I received a refund for those additional days. Very helpful, with stellar communication and follow up. In fact, I was too distracted to even think about a refund but Hind initiated it and saw the process through, and let me know she values my business. Thanks so much!