First off Jackie was very good at replying to my pre trip emails and she gave some great advice on her neighbourhood and things to do and places to go. When we arrived at the apartment she was there doing some last minute chores, so was nice to have her there to greet us and was thankful for the fact she provided each of us with our own key. The apartment was very large and that was what we needed with 4 people travelling as we needed the 3 bedrooms and 2 bathrooms. Was there for the marathon and it was a great 4 days in NY city. Lovely view of the top end of Central Park. Having a bathtub for a post race soak was awesome.