I have been living in airbnbs for a full 2 years. I can honestly say I’ve never had such a negative experience at a place in my life. Firstly, I wasn’t even in the apartment I rented. The listing I’m commenting on was apparently “not available” despite the fact that other renters checked in consistently throughout my month long stay. I stayed in the unit downstairs from this pictured apartment. The unit I stayed in is allegedly hosted by “Hector” but I never heard from him or dealt with anyone other than “Loraine.”
For every single issue “Loraine” claims to need to discuss things with her “team” or cohost” and takes weeks to resolve anything despite the fact that she’s listed as the sole host. Our washing machine was broken flooding the apartment for more than a week, there was a leaking hole in the ceiling, we arrived to a bed without a mattress, and the heaters didn’t work in February. We had a horrible experience here, stay anywhere else.