Fernanda was great at communication and tried her best to make our stay comfortable. But the stay was unfortunately not the most comfortable. The house was clean and well decorated, but there was a dog nearby that would bark all the time. The radiator was one of the noisiest I’ve ever seen (not sure if this is how it is in NYC), it even affected our sleep. Also there is no way to adjust the temperature to our liking, so I would wake up feeling hot. Otherwise she was always available for any concerns and happy to assist, which I appreciated. She even let my puppy stay free of cost that was very nice of her. Do note that one of the bedrooms has a full bed, which was too small for me and my husband. But it is my fault for not realising that it was a full bed when I booked. All of this overall resulted in bad sleep for us.