Cleo was an inviting host and tried to make our stay comfortable. Great location near Central Park and the 6 line. Be aware that you need to physically receive a key from Cleo at check in and advanced notice is desired if you need to use the sofa bed. Didn't really notice the sirens that other people mentioned but I could clearly hear people going up and down the stairs--probably stayed on a day when someone was moving. The queen bed is comfortable but I can't say the same about the sofa bed.