Shane continues to make locating our staff from London a smooth and easy one as he responds almost immediately and will remind us of things we need to do to make sure everything is set for the guests when they arrive so we can't speak highly enough of how lucky we are to have him as our host! Always extremely helpful, accommodating to our requests (usually last minute!) and goes the extra mile without question. The bonus is that our colleagues rave about this property as they feel at home, comfortable, safe and in good hands - to know that for our staff who work long hours, is priceless. Thank you so much!