Carmelo was highly responsive, and extremely polite and friendly. He reached out to me right away when I booked to ensure we could check in smoothly. When he arrived he was warm to us, clear with the expectations for check out, and then gave us our privacy. The room is exactly as pictured, and it was pretty quiet at night (or at least quiet by NYC standards I imagine. Its a 4 minute walk to the subway, so its a snap to get to and from. It was a great place to stay night on a trip to NYC.