NOT AS DESCRIBED
2 BEDS NOT 3 (listed as bunk bed and double bed)
BE PREPARED TO SHARE THE SPACE WITH THE HOST'S HUSBAND
listing said "some spaces may be shared" FOR THE GUESTS' SAFETY, FULL DISCLOSURE SHOULD HAVE BEEN GIVEN.
Unprofessional and dismissive hosts in regards to my concerns
CHECKED OUT A DAY EARLY and went somewhere else. They said I ruined then for checking out early, when in reality, they were fully adamant on keeping my money for our first night's stay that we missed despite the fact that our flight was delayed nearly 13 hours and overnight. And I'm the one who wronged them? Right.
Reservation process was great and the apartment is as beautiful as the photos show. Rita was very accommodating and helpful with my booking issues. But that was pretty much it. The day we were supposed to arrive, our airline delayed our flight by 12.5 hours, causing us to arrive a day late. Not only did Rita not respond to any of my messages throughout the day in attempts to let her know we'd be arriving later than scheduled (this was before we were delayed overnight), when her husband finally responded (I text him since Rita ghosted me), all he had to say was essentially too bad so sad. The previous guests were told they couldn't stay because we were coming, but because we didn't come on time, the hosts weren't about to refund us or missed day and be out THEY that money. Despite the fact that our delay was 100% out of our control. But had Rita actually read or replied to my messages on our intended arrival day, she'd have known she could've let the other guests stay an extra day.
We didn't understand that "private room" meant the hosts would be home. I was beyond disturbed to know we were in this strange home alone with some strange man with my 2 teenage daughters. What was the hosts' response? Again- too bad so sad. He was arrogant, rude, and dismissive to my concerns.
Further, upon reading my claim regarding the number of beds, Rita proceeded to change the listing to reflect two beds, but I took screen shots as proof that it originally said 3.