Amanda was responsive during the whole trip. We had one issue arise and even though Amanda was out of town she had someone else come over and fix the issue the next day. The apartment isn't luxurious but it gets the job done. The apartment is a three minute walk from one of the metros that will take you into Manhattan. The common area has enough space for four people to sit comfortably. The bathroom is pretty small but wasn't much of an issue since the majority of our time was not spent at the apartment.