Emma was very helpful ...we needed a package back from home and she made sure we got it safely....she is very experienced in dealing with families and the needs over the years she has been doing this so all that is needed was thought through and provided......Clean place and at 1200 sq ft good amt of living for the price...a minute or two walk to the subway..anyways we were out all day and a good place to come back and crash, make breakfast and coffee and watch some olympics....quiet unit and everything as advertised....Thank You Emma....a good genuine and warm host you are....