the check in process / communication needs work. I sent a message mid day the day before making sure I understood the check in process. Nothing was communicated until the morning of, we had already left for the day so didn't see it. Then there's the contact #. that doesn't make sense to have a number emailed to the guest instead of using the contact #. if that is the # you want people to use then it should be the official # for your airbnb. this caused much confusion and worry when we couldn't get a hold on anyone. Tim acted like it was our fault for not checking the message. He showed us the room. told us what not to do. didn't show us much else. Bathroom was a bit of a mess. I like the donation fact of your airbnb. for that reason I gave you 4 stars instead of 3.