We have a very negative experience at this place. When we got there, the place was very cold because the air conditioning units had not been taken down and there was a huge draft coming from all windows. It was ~20 degrees in New York, one of the coldest weeks. We asked Ethan to come to check the place and address the heating issue. He and another fellow came in and we could tell they were very upset at having to address the problem. They offered to take down the air conditioning units and bring 3 portable heating units, which they did. However, I explained to them that these heating units are not safe for use throughout the day and night. Also, they wouldn't be enough for the entire apartment. They became aggravated and edgy. Aside from all of this, the bathroom had mold, there were hair balls on the floor, and the place was very limited in terms of closet space, furniture, etc. I have used Airbnbs more than 35 times, and have never had to write such a negative review.