Firstly, James is super communicative and was always checking in. I booked his apartment for my parents visiting from Australia. It's the perfect location - in the heart of hip Williamsburg. It's the epitome of "New York". Something you'd find in an Andy Warhol movie. Huge loft ceilings, big bedroom and great kitchen for cooking meals with produce from Wholefoods (just around the block). The only thing I would mention is it's on the 3rd floor and the elevator is a bit tricky. It's really for cargo and not for people... So, if you don't like walking up & down a few flights of stairs everyday and are slightly scared of elevators (my mum is!!); I would look somewhere else... I personally loved the fun of using the old school elevator and don't mind walk ups (good for the bum!). I'd definitely book again for visitors coming to NYC.