Our stay here was great! The location was perfect and the room was clean, beautiful, and prepared. Yasu & Akiko offer their entire building for guests, which we weren't expecting, but the place was setup very nicely, with private room and bathroom and access to shared kitchen and common area. It was hotel quality. We did not meet Yasu or Akiko personally, although they were very informative, responsive, and helpful when I needed to ask questions. Although it does state in the description, please be aware that there are no washer/dryer available. The only downfall to the wonderful location is that it is in a busy restaurant/bar location which was quite loud late into the night. I slept well my travel companion did not. Also, no completely secure location to store extra luggage before check-in time was available, although they did offer to let us store in the hallway, which is only accessible to their other guests and security camera observed. But we used Schwartz Luggage near Grand Central for $10 and a little more peace of mind instead.