Check-in was almost impossible because the hotel said they never received our booking from Air BnB. I even received an email confirmation and I sent them messages about our booking (and received responses) prior to our arrival, yet still no record of our booking on their end somehow. They also said this happens all the time with Air BnB so I don’t know why they simply don’t remove their booking offer from Air BnB. My friends and I were so worried they would turn us away and we would be trapped in NYC with no where to stay. After 30 minutes of polite back and forth, they did create a new booking. If you want to stay here, I suggest calling them directly to book instead of going through Air BnB to avoid this. They claimed there would be a few drinks and snacks in the room after check-in which was not true. Aside from these issues, the location was great and we could see Time Square from our window! I wouldn’t stay there again, but it wasn’t the worst experience in the world, especially after the check-in issue was resolved.