I've thought about what to say about my stay considering it is the opposite of other reviews. The best I can do is review based on a time line of my experience. This is in order of events, not severity.
I received great communication about the pin needed to access the outside door, but found the address confusing which I learned wasn't the actual address while needing to contact the police (that's later).
It's important to note that I was contacted about when my son (10yr) and I would be arriving as we were running late driving back from upstate. This is important later. If my memory is correct we arrived sometime between 7pm-8pm.
Upon arrival I noted that while there is a secure outside entrance with camera, there didn't appear to be much security between the door going into the upstairs portion of the home and the door going into the basement which has been converted into the airbnb space. There was only a flimsy lock on the doorknob to the downstairs, no deadbolt, no key.
I could also hear the toddler and second child - who sounded younger - as though they were in the other room, rather than upstairs. As a mother of two myself this is hard. The children were behaving as typical children their age and I do not fault them. At the same time, you will hear typical toddler tantrums and general noise quite well because there's not much insulation. This isn't meant to be a criticism of children, but rather a heads up to someone who would appreciate that knowledge. I wouldn't have rented this place at it's nightly rate had I known.
No coffee was available. Thankfully there was a store about five minutes away.
I went to the bathroom and noticed an errant pubic hair on the floor. I've been traveling since my childhood and have stayed in hotels, motels, cabins, ect. in big cities to rural towns and abroad. I expect to find one or two on occasion around the toilet or tub. This time I noticed more around the entire bathroom. I took pictures so the host could be aware, but when I unfurled one of the towels left on the bed so I could shower there was a big hair stuck in the towel with two others falling onto the floor.
Next came when I went to do laundry. This is the very reason I passed up other, cheaper stays with more amenities.
Being able to do laundry at the second half of our trip meant packing less and being in the apartment made it all the more convenient. I filled the extra large capacity drum halfway with dry clothes. I put it on normal and light soil. I only noticed the water level was low because the washer was making a horrible noise. It was just the agitation of the drum with almost no water. Ultimately, despite changing soil level settings, the washer would only briefly put water into the drum requiring me to open and close the lid for over ten minutes to get just enough water to cover my clothes. The washer doesn't have an agitator so it vibrates, I guess, to clean the clothes. Only, it didn't much at all. When the rinse cycle came on the lid locked and again barely filled up with water. Rather than go through that all over again, I tried the 'Rinse and Spin' cycle with 'heavy soil' selected hoping to at least get the soap out. Still filled up just the bottom of the drum and the lid was locked.
When I went to use the dryer the knob had broken off and a pair of pliers had been left to use. My issue is not that something like that can happen, my issue is that I was never notified before arrival and it appears no one checked to make sure the band-aid solution was viable. After attempting to use the pliers and finding they were too big and unable to grip the small metal piece that the knob would affix to, I was unable to use the dryer. Instead I laid my clothes out on all available surfaces.
The next morning I planned to address the issues with the host and to ask for a credit to assist with my needing to use a laundromat, which Janice did agree to. I also checked the listing to be sure I didn't miss anything because things were just off.
I found that the original picture of the laundry area had been replaced with an image showing the pliers on the dryer, but nothing in writing. I also had not been notified before arrival or after that the dryer was not working, but had been contacted otherwise.
Later I spilled some coffee and found more pubic hair around the garbage can. At this point I had had enough and contacted airbnb support and supplied all the pictures and video of the washer. I believe the reason I kept finding new hairs in new places was due to the bathmats. They are "shag" style and we were wearing socks because the tile floors were cold. My son and I were likely tracking them around the apartment. I found a swiffer in a closet, put on a new pad and did a quick sweep. The floor had been not cleaned recently and I found a spill of pink juice by the back side of the couch with more hair stuck to it. Perhaps the surfaces had been wiped down, but this apartment was not clean.
While I was on the phone with support, my son was on the bed watching netflix with headphones on. It had been silent for several minutes while I looked into the options I had discussed with support. It was at this time I heard someone turning the door knob because that flimsy lock on the doorknob made a tinkling sound, then the clear shove up against