Michael (Byrd) met us at the door when we arrived as arranged and went through the property explaining how things worked, answered any questions we had and made himself available with his contact details if we needed him. He also went through the NYC map and talked us through some sight seeing options. The property was as described (including squirrel visitations). The neighbourhood was terrific, so diverse and very friendly. We always felt safe. The location was brilliant being near the subway, with a great restaurant at the end of the street, a laundromat on the opposite corner and a grocery store on the other corner. So convenient. Byrd also waved us off (even though it was 3.00 am) which was very professional and thoughtful. We had a ball in NYC and loved our stay.