This listing needs to be updated!
I'm an active Airbnb user, but this was my first time terrible experience:
1. Windows.
The room isn't suitable for winter. Cold air is getting in the room because window is not fully sealed. It has AC unit in the window and on the sides of AC some material taped in, but the tape isn't able to hold wind and cold air from outside.
I was sleeping in my gloves, scarf, double pants, and hat on. But still got cold and had a headache for the next 2 days after it. It's the same feeling as you sleep outside, wind kept circling around the room for the entire night.
2. Heater.
On this listing it says that this place has a heater. But it doesn't say that it's not working everyday. Apparently the host doesn't have control over it. And plug in heater isn't offered at this place.
3. Cleanliness.
I arrived at 9pm, tired after 6h flight. But my room wasn't ready (wasn't cleaned after previous guest). But check in starts at 3pm, so theoretically it was supposed to be ready. I had to wait another hour for host to somewhat clean the room (please, note - there's no wet cleaning. Vaccum only. Don't think it's ok with all the Covid situation).
I was waiting in the living room between 5 or 6 bags of recycle/garbage next to me.
There were so many red flags already, but I was tired after the flight and didn't have energy to look for a different place that night.
And I still got the sheets with a big stain... kinda gross.
But the bathroom looked surprisingly clean!
4. Check-in.
I let the host know at what time to expect me, but she still wasn't ready for my visit.
I was giving her heads up ahead of time (when I departed, when I landed, estimate of arrival, etc.).
So, I was standing outside of the building for almost 20min. It was raining. And the host won't respond to me.... so I asked my husband to call her and see if she responds. She didn't reply either. We started thinking it was a scam, because she was responsive before.
So I was standing at 9pm alone on the rain until a random couple let me in and said that it will be SAFER to wait in the building. So I did.
And then finally the host arrived, and the story with room confusion and "Sorry, I didn't have time to clean your room. I work hard" began. I work hard as well, so I wanted to come to a ready room and get some rest. Didn't expect all of the surprises.
5. Room.
The room you see the first image of the listing isn't available for booking. That's the host's room. So it shouldn't even be on the Airbnb listing.
There are 2 rooms with brown colors on the bed in this listing. Before I booked this place I asked the host which room was available for the dates I needed. She said "brown sheets". I didn't even mention that there was another room down on the listing with brown sheets. And first room has brown blanket, not sheets. Very confusing. The host should sent images of the exact room in the future to avoid situations like this.
And I found it out only in person...
That's not the way to do the business.
6. Honesty.
After the 1st night I realized that I have to find a different place, so I did.
And I asked the host to refund my money since the description on Airbnb didn't meet the reality. So she kept cleaning fee and service fee and told me that these fees were charged by Airbnb. And I have confirmed with Airbnb that she told them to keep it.
So it ended up being $119.82 for 1 night at a place like that. And the host refunded me the rest (originally I was planning on staying here 4 nights).
But the fact that she said that Airbnb kept the fees.. I don't like when people don't say the truth.
I hope that the host will address these issues for the future visitors!