Great communication, easy check in, fresh clean linens and well stocked kitchen. We stay in NYC frequently. worth noting that the mattresses are foam on both beds and no box springs and the is no comfy couches or chairs. It does have plenty of space and outdoor space with is lovely. The neighborhood felt relatively safe however the weed and homelessness were every where. More than we had thought. Harlem has charming architecture and lots of amenities and restaurants and nice friendly people but it felt sad and we found that hard.