I booked this apartment for my parents for a 1-month stay, because closely located to my apartment. We didn't personally meet Tara, but she has always been available via Airbnb messages for any questions. I helped them checking-in and I loved the Keycafè system for the keys: very easy, fast and secure!
My parents initially found some discomforts in the apartment, but thanks to Tara, everything was solved within a 24 hour period. Tara is a great host: I was impressed by her efficiency. She has been very helpful and my parents had a great stay!!!