Note - I'm borrowing the account of my bf's mother to write this review

We've spent 4 nights at this place. It was on the 5th floor and the area is not that tourist-friendly but the house itself is actually nice. Yet, I'd have to say the manner of the host extremely upsets us. The husband was nice but the wife was unnecessarily rude. Not a single smile she gave from the very first encounter to the very last. Far from friendly. I'd say one nice thing she did was letting us check in super early - and that's pretty much it.
- We asked for 2 sets of keys when we arrived. She provided them to us but not without constant complaints
- She tried to kick us out before the actual checkout date. She strongly claimed her document said we must leave on 19th, luckily we had a confirmation email that said we were to leave on 20th. After I told her, she raised her eyebrow and frowned noticeably. Then she demanded that we leave early. She complained 'this is too much'. (We were barely home and not noisy at all. What exactly is too much?? And din't we agree on chechkout date in the first place?) You might say it could be a misunderstanding, but her manner showed it all throughout the period of our stay how much she wanted to kick us out.
- 2 rooms: one with ac and the other with a barely working fan. The room is unbearably hot for sleeping. When we talked to her, her answer was 'You get a very cheap price.' So...? We were not staying for free in case you forgot. Cheap or not, you're supposed to let us know beforehand - showing honesty.
- The bathroom! I'm not sure if it's totally normal in NYC but opening a bathroom door even though you know perfectly well there's someone in it is extremely unacceptable to us. My bf's sister was having a shower when she, out of nowhere, just opened the door and walked in.
- She came and knocked the bathroom door loudly every morning - waking us up. The bathroom is right next to the bedrooms. And it didn't happen only once in each day...
- When we asked how to open the apartment door, instead of teaching us, she gave us an annoying glance and just said it's easy. That's it. Not teaching us how to at all

I'm sorry to say this is the worst airbnb experience so far. I'm honest though. We did not expect 5-stars service but kindness and friendliness would be appreciated rather than a constant frown and ceaseless complaints.