The location of this property could not have been better. Plenty of first rate grocery, shopping and dining options within walking distance and close to a major subway station. Great coffee house next door too. Joanna had a last minute mix-up with arranging for someone to get us a key but it was straightened out with plenty of good communication by the time we arrived. This is our second Airbnb experience in NYC. The first place in Chelsea last year was great. This one was disappointing. First, Joanna runs a business from her residence and one of the employees has a key. Unknown to us, he apparently expects to be able to come by to pick up the mail. Joanna neglected to tell us about this (or even ask if this was ok) until I was at Whole Foods and got a text message from her that her employee was standing on the doorstep about to enter (apparently assuming the apartment was empty—it wasn’t; my wife and daughter happened to hear him outside talking on the phone; not knowing who he was or why he was there, they didn't respond to his repeated ringing of the doorbell). This was a very upsetting experience. If they had not overheard him telling someone he was going to use his key to go in and then taken it upon themselves to open the door and hand him the mail, it was clear he would have entered the apartment with his key on his own—imagine if you were in the bathroom or some other part of the residence and someone just walked in? Second, the unit was not clean. My wife had to scrub down the handles and top of the stove as well as the kitchen counters before being able to prepare and cook any meals. Likewise, the kitchen table (covered with small tiles) was filthy and had to be scrubbed before we could eat there. The kitchen chairs have wicker seats that are well-worn and not very sturdy (and there are several of the same chairs in the entry hallway with seats that have actually fallen through). The kitchen floor needed a good scrubbing (which we just had to ignore) and there was a film of grease throughout the kitchen walls and cabinets and on the pots and pans that were stored outside the cabinets. The bathrooms were not any better as far as cleanliness was concerned. The shower in the downstairs bathroom is only about 5.5 feet high and doesn’t adjust so if you are taller than that, taking a shower is a real challenge. Thankfully the weather was great as there is only central heating and it doesn’t appear that there is any air conditioning (a window unit is stored on the floor of the closet in the downstairs bedroom so perhaps Joanna pulls that out when summer arrives and A/C is needed). Lastly, Joanna wants her guests to follow her rules about trash, recycling and composting which are fine...