Michelle is a great host, quickly responding to any questions and made information clear in a timely manner. The space is compact but is great for people visiting New York who will spend most of their time out in the city. Walking distance to subway lines is good. There's lots of books, and Netflix/other streaming services available to watch and unwind after a busy day exploring the city. A fair price for what you get. I do think the pictures of the bathroom and shower room don't quite show just how small they are, but all the amenities you expect are there.