I didn't have an opportunity to meet Carol, but she communicated promptly. The room is just as the photo indicates. Very lovely with plenty of little touches to make it feel luxurious. After walking all day in the city, it was wonderful to come back to such an inviting space. The area was quiet even though there is a stop light at the corner. The trafficis not heavy or loud. The home is only a block from Dekalb and Fort Greene park. I recommend this lovely place highly.