I never got to meet Charis because she was out of town during my stay, but she was easy to communicate with, and check in/out was easy and painless. I stayed for a week and absolutely LOVED this apartment. It is so close to the subway, great bars, coffee shops, and restaurants, and the space is absolutely adorable. The rooftop offers great view of the skyline, and a quiet place to relax with coffee or a drink. I highly recommend Charis's place and would definitely stay here again!