Renee was very professional. We arrived much later than we expected, making her wait for 4+ hours, but she stayed patient for us and welcomed us with all the information we needed. The unit was clean and everything we expected was there. The neighborhood is was relatively quiet, and very convenient -- a variety of coffee shops and restaurants, small grocery store, and even a liquor store are all within 5 mins walk. Our two year old pulled a power cord (that was stapled along the rim of the wall). We are so sorry! All the information you need was there. By the way, this was our first AirBnB experience, and we enjoyed it. Hopefully we weren't too much trouble to the host.