We stayed at Susan's and although we never met her or Richard (co-host), we did meet her lovely husband Brian/Bryan (I thought it would be better to put both, in hopes that one is correct :) ). The apartment was lovely and gave us the space that we needed. Having a washing machine within the apartment was fantastic and there were even things like an iron and ironing board, hairdryer and heater. We has one little issue with the main door (but that was our own fault), and Brian/Bryan was available on the phone immediately and even came down to check it once we realized the issue.
This was my first ever Air Bnb stay and I couldn't have dreamed of a better experience. Absolutely perfect! Thank you so much for letting us stay in your home :)