The Arlo Soho is a great value!! I went here with my boyfriend for two nights for a Valentines staycation. While the rooms are snug, it was great for a couple like us. I would not suggest staying here as a family, however, as the bathrooms are basically divided from the rest of the room by frosted glass, so you can kind of see in from the bedroom.
We did have some issues with getting what we had booked. When we arrived, we were told that there was a linen shortage and that our room was not ready. Because of this, they upgraded us from a city view queen to a courtyard king and also gave us a refund for the first night. While the bigger bed was great, we were really looking forward to the city view, but glad to get the refund. They said we could change rooms to get a city view for our second night, but it felt like were chasing them around via phone to get this to happen the next day. After multiple failed phone attempts to get in touch, we had to go down to the front desk two-three times to get this to finally happen, as we got put off twice saying our room wouldn’t be ready for another hour. Also, I haven’t received the refund yet, and it’s been over a week. Hoping I get it soon!
Overall, we enjoyed the stay and the accommodation, but we did not enjoy the process of getting what we had booked. The staff is polite and accommodating, but were not the most helpful. We would stay here again though!