I didn't get a chance to meet Laurent, but that was no big deal, as check in/out was very easy (he even let me leave my bag while I finagled sightseeing!). Great lively neighborhood, especially for a couple of adults, extremely close to shops and food including the famous Red Rooster and Starbucks. I took the bus to Columbia U with no problem at all and took a longer walk to Central Park. It was just me but the apartment would have easily fit my spouse and even a friend or two on the pull out. Very clean and I would happily stay here again!