I had a mixed experience here. The apartment itself was fine and the bed was comfortable. I was frustrated by the communication from Michael because I sent a question and didn't get a response - it seemed the only communication he wanted to send was his pre-written form messages. On the first night there was also some suspicious activity that looked like someone had come in to the apartment. Nothing was missing and he did reply promptly to chat about this. He said he'd follow up with his building management to see if it had been them but I never heard another word about it. Considering I was staying solo for work, it would have been nice to have the feeling of security that no one was going in/out freely or that nothing more nefarious had happened.