This was my first bad experience on Air bnb. The most disappointing thing is the lack of customer service from the host. I felt the airbnb was dirty in the bathroom and when I reported to airbnb and the host the host instead of apologizing retaliated. This shows bad customer service. There was absolutely no compensation for me. I don't like to leave bad reviews and was wanting to have an amazing NYC stay but I did not. I hope the host updates the place and offers kinder better communication. Here are the unemotional list of things that were problems 1. The AC was not set up when we arrived. It was unbearably hot. Host had to come to do this in the middle of our stay we were told we could make it up ourselves (an ac unit I know nothing about) but for the price the AC should be installed already 2. Nothing was clear, we could not find the mugs and drank out of bowls until host told us where the mugs were (they were hidden behind a curtain as if he didn't want us to use them). 3. The bathroom shower smelled of mold. 4. Mold spots over the apartment on the ceiling. 5. Corners in bathroom were not clean, actual corner of dirt found. The shower mat was smelly and felt unclean. 6. There were no bathroom amenities but they are listed in the listing. No shampoo etc. No soap. No hand towel. Rotting soap left there for ages. 7. Lack of proper privacy, the windows in living room have a sheer fabric not propped curtain. As a woman traveling that was a concern. 8. Saw a bug in the bedroom. In general the apartment didn’t feel clean. It is a good location but the listing is very overpriced. It feels like a college dorm room. Sort of like a 3* motel feel. The entrance way to apartment is very dirty and piles of neighbors trash in hall. I was not comfortable there and felt taken advantage of for the price. Airbnb didn't help.