Jack was very nice and always available through the app to answer any questions. I never actually met him as he was out of town when I was there and arranged for me to get the keys from the store downstairs. He was always very attentive and I appreciated that. As a former NYC resident I had forgotten how small apartments are so be prepared. It would be very difficult for more than one person to stay there. The place is in a great neighborhood....surrounded by everything you need. Not a bad walk to the subway. Not a great situation for short people to get ready to go out. The mirrors are placed very high because Jack is apparently very tall. I found the lack of a low hanging mirror for someone my size very inconvenient.