I booked the apartment during the pandemic for a friend to stay in. I told Maryam that I was booking a day earlier than her arrival because I wanted to go there to have my cleaning lady do a top clean of the apartment (even though Maryam was rated highly for cleaning) because of the Covid crisis. When we arrived, Maryam came down to meet us without wearing a mask. We went up to the apartment together and it was filthy. Maryam told me a healthcare worker who was volunteering her time in NYC had stayed there before and obviously Maryam had not been there since she left. There we used towels on the floor of the bathroom. Old food in the fridge and kitchen. Dirty sheets on the bed with a big hairball in the middle of the bed. And just general dirtiness everywhere. Even my cleaning lady was shocked at how dirty it was. When I asked why it hadn't been cleaned before that day--a day I was paying for--and why Maryam was charging me the cleaning line item fee, Maryam said she didn't realize that she should have cleaned it as well as having my cleaning lady clean it ( I was paying my cleaning lady myself). I asked, if that was the case, why she allowed me to pay for that day and night, when no one was staying there, as well as charge me the cleaning fee. She refunded me the cleaning fee but I still had to pay for the day and pay for my own cleaning lady to clean the place. I honestly did not think my friend could stay there but when I came back a few hours later it was clean and my friend enjoyed her stay. It is a great neighborhood and near the park.