The staff were great, helpful and friendly.
Our flight was cancelled so we had to change our check in date to the next day, unfortunately the hotel could not refund us our money but they held the reservation so we could check in whenever we arrived which was 3hrs before the regular check in time but there a a daily service fee that we were not aware of when we made the reservation.
The location was really good, right around the corner from Times Square but there were no views of the square. You either face the hotel across the street on 43rd St or another building in the back.
The bed was very comfortable, the pillows were ok but some were a little lumpy.
There was no mini fridge in the room, which was odd as most hotels have one, so we couldn't store food or keep drinks cold during the heat wave.
The cold water in the tub was coming out orange on our 3rd night with what looked like dirt particles. We had to run it for a while for it to clear up, also the tub plug/stopper was broken.
We were on the fourth floor and were concerned it would be noisy but it was surprisingly very quiet.