Zamena and husband are both very kind and responded quickly when we had a problem. They even allowed us to check in early with no issues. However, the upstairs neighbors are very noisy, the space could have been cleaner, and we came back multiple times to an unlocked door when we left it locked. We had to clean the kitchen appliances before use, gunk in the grout of the shower, & there was hair/lint in one of the beds. The television in the master bedroom didn’t work, not a big deal for us as we came to visit the city, not watch tv. Also very close to the airport so be aware that you will hear planes. We enjoyed our stay and Zamena’s kindness, but the space would be better if it were cleaned more thoroughly.