Perfect location in UES (10 mins away from Central Park and close to many restaurants & shops). The check-in/check-out process was easy and smooth. We didn't see Melissa around much but she was always available via messages. The private room is not a bedroom, but rather a bed in the living room w/curtain. It did feel a bit cramped, but if you don't have too much luggage and if you're not staying for too long, then it's fine.