Carlina was lovely and vey understanding of our situation- I was meeting my boyfriend at JFK and ran very late as it was a delayed flight! We did not get much time to talk but she seemed very welcoming :) The room was clean and in a nice neighbourhood, very convenient location (the 1 runs straight to downtown Manhattan in about 20 minutes). Would 100% stay again, just hopefully not to wake Carlina up in the middle of the night!