Amine was great from the start! It was my first time using airbnb and he guided me through the steps for validating my account. We exchanged mobile numbers and scheduled everything in texts. He wasn't in New York to check us in, but requested a friend to wait for us (at a really late time, since our flight arrived at JFK by 10:30pm, and we arrived at the city by midnight). He left a "Thank You" card with all the apartment instructions and contacts of his friends if we ever needed anything (and he also made a video of the apartment showing us where everything was). The complimentary Nespresso was also great! The apartment was also super clean! The location of the apartment is perfect, near Lincoln Center, a movie theatre, Central Park, markets, pharmacies and subway station. We felt at home at our first days in NY. We now moved to our permanent apartment in NY and can't wait for Amine to arrive back from his trip so we can grab a coffee together. I would recommend this apartment for anyone who would like the perfect stay in NY.