Thiago and Ingrid have worked hard to deliver an apartment that is clean, comfortable and overall good value for money. Their communication is clear and timely, and when we had problems the response was prompt.
It must be mentioned however that the apartment is in an older building, which some definite plumbing issues. There was a leakage issue from prior to our visit that required the super to come a couple of times to correct and paint. The toilet got blocked one night.
Thiago responded very promptly to the issues and worked with the super and his Housekeeping team to correct them as soon as possible. He also extended our checkout by a couple of hours to thank us.
Overall they have been very honest about the apartment. It is a 4th floor walk up in Harlem. So if what you really want is a doorman, elevator, new construction building you will be disappointed. It is good value for money and we always felt safe, both in the apartment and in the area.