Lots of communication before we went to New York with questions we had. Hilal met us at the apartment and showed us around and gave us a contact phone number in case we needed anything. The apartment was exactly like the photos, our hosts had left a basket of treats for us to nibble on during our stay and there were t-bags provided for that necessary exhausted after a long flight pick me up cup of tea. The apartment was perfect for our needs, close to subway, easy and fast route into Manhattan, very safe and friendly neighbourhood, laundramat across the road, lovely eating places nearby, quiet street with very little noise night or day. We didn't see our hosts again but knew they would be there if we called. Maryam sent emails during the stay just to check on us and see if we needed anything. Very comfortable bed, excellent wifi and television. We would recommend this apartment to anyone who is looking for a quiet, comfortable place to stay while visiting New York. We would definitely return.