We booked this place a few weeks out. I downloaded the Sonder (host) app and went through the hoops of confining my stay. The morning before we got on our flight to NYC they messaged us and said that our place wasn’t left in a suitable condition and they would no longer be able to accommodate our stay and offered another place they own. Unfortunately the other location wasn’t suitable for us so we declined the switch. Sonder then messaged me and said I would have to cancel to get a refund. The policy in place when I booked stated if I canceled I wouldn’t receive a refund. Airbnb stated to request the host cancel since the original reservation was unsuitable. When I messaged the host to let them know this they ghosted me for almost 24 hours. We were already in NYC checked in at hotel so I contacted Airbnb over it, they reviewed it and had my refund processed within a few hours. When talking with the Airbnb support team she asked me if all of our messages were through the Airbnb app or the Sonder app. Thankfully we had only communicated through Airbnb. Just something to be cautious of if you decide to book this place.