Brianna was very accommodating due to the fact that we were affected by the SWA holiday meltdown and while we understand that guest were arriving upon our departure, she did allow for a last minute late checkout which was appreciated. Please note that Brianna’s unit is not handicap accessible and is on the 5th floor with no elevator. It was a major hassle with multiple suitcases and bags. We booked our stay for Christmas (12/23-12/27) which was also during the coldest temperatures that NY had experienced in 2022 (averaging 11°-17°) after about 20 minutes of attempting to get the heat on we contacted her for assistance and it was then that she informed us that the heat didn’t work. Though there was a small heater, it was not enough to heat the entire space, we had to us the oven. We would have appreciated if that info was conveyed earlier & proper accommodations were made. The unit was not dirty however it was not deep cleaned either. There was a very noticeable ring in the toilet.