The place itself is nice, and Carrie was communicative. The only issue was check-in. I arrived later than I'd anticipated, and then when I did arrive I spent an hour trying to find parking. By the time I went to get the keys for the place (a little after midnight), the liquor store Carrie had left them at was closed.
When I contacted Carrie to see what could be done, she was weirdly hostile and aggressive, starting out the conversation by blaming it all on me for arriving later than I'd indicated I thought I would.
It had been a long day, and I was tired and just wanted a place to sleep. I told her so, and she tried a couple of things, but the end result was I couldn't get into her place and I had to sleep in my car. And I couldn't even get in the next morning to take a shower until after 12 pm.
Fine, stuff happens. But Carrie's initial attitude was off-putting, as was the fact that she apparently (as relayed through Airbnb) wouldn't agree to any kind of refund for the first night, despite the fact that: (1) I hadn't actually slept there; and (2) she never told me I had to pick up the keys by a certain time or be out of luck for the night. Her apparent reasoning was that her posting said that check-in time was 3 pm, and I arrived after that time.
I think it's normal for people to arrive late, certainly after 3 pm, so her policy seems unreasonable. Not to mention that she never offered an apology or any empathy for the fact that I had no place to sleep at the end of a long day, but instead tried to argue and attack me.