This is a private company who publicizes as Airbnb. The result is that it’s something intermediate between a hotel and a Airbnb. For example: they obviously won’t clean your room as in a hotel (unless you pay $80 per cleaning) but they also won’t provide you with cleaning tools such as a proper broom, sponge and bathroom detergent. Forget a vacuum cleaner! Check in? You’d better be lucky and find the kind doormen. The company says they will send you the info 3 days priors. If they don’t, you have to call them and wait on the phone for them to pick up. This is despite having done a face recognition with my ID 2 days prior to my check in. The place is lovely, but it should be advertised for what it is. Not a Airbnb