Communication with Trevor was easy and quick. All of my questions were answered promptly and accommodations for early check-in and late check-out were made without any difficulty. He even left us juice, eggs, and bananas as a welcome gift. The bed was comfortable for 2, and bathroom and kitchen were in clean condition. It was a quick and easy process to obtain the keys to his place while he was also on vacation. With this unit, you will need to be prepared to climb 5 flights of stairs. Also, be careful with the water temperature in the shower as that may fluctuate depending on how many others in the building decide to shower or flush their toilets during the same time. I hope my review is a fair, reasonable, and accurate one. Sure, there are some things that could have been better but this is reflected in the $/night, as it was lower than most other units I looked at. The thing that sold me was the location of Trevor's place, as it was convenient to subways and restaurants/shops.