The security/check in staff were all friendly and helpful. Yulia, the property manager, was friendly and helpful as well. They accommodated us arriving a little early and held our luggage. The location was good--in the middle of everything and within walking distance of all we wanted to see. The problem was the room itself. There were stains on the floor. The bedding was very worn down with flat pillows. There are marks on the wall and door trim where the bunk bed was dragged across the room (to block the door?). I usually stay at a Holiday Inn hotel, so I don't have exceptionally high standards for a room, but this place was not somewhere I was comfortable allowing my family to sleep. When we booked another room I messed the host that I left the keys with security, and she was fine with that. She didn't ask what was wrong or why we left. She didn't offer a refund. And I kept getting automated messages about checkout. It was very strange and disappointing.