We arrived to the BNB on a Friday night and there was no way to get in. The host said they left the key inside of a lockbox but it was empty. After about 45 min he was able to get a neighbor in the building to buzz us up. Upon arrival into the unit, we noticed immediately that there was no mattress on the bed. The sheets and the living room rug was balled into pile on the sofa. Needless to say, we had to find another place to stay. The host was very apologetic and refunded our stay. The total amount for the BNB was $340 however I was only refunded $283.