I booked the location for same day and when I arrived to the location the check in information was never sent to me. Instead I received a copied and pasted response which doesn’t make me feel better since she didn’t even pay attention to the booking date. When I arrived upstairs I noticed the decor that was in the photos were either different from the ones in the home or completely nonexistent. The WiFi wasn’t working, the tv wasn’t working and the router wasn’t connected with no power cable for me to at least connect things myself and her excuse was that the cleaning people might’ve disconnected the router. The windows were dirty and extremely blurry so unfortunately “the view” was also nonexistent. Lastly, the lock on the door didn’t work so the door was open the entire time. I paid for one night and I couldn’t even enjoy my stay. I ended up leaving same night leaving the door open because keypad showed error when trying to lock. Poor communication, Melissa and I messaged throughout the entire check in process until she decided not to respond and leave me with all these unanswered questions. I will not be staying at Melissas again.