Emmett did an outstanding job of contacting us and confirming arrangements well in advance of our stay, and staying in touch with us upon request. The apartment was as advertised, with made beds, clean sheets, and towels waiting for us. Strong WiFi signal allowed us to stay connected without trouble. The neighborhood was safe, in a lively part of the West Village, and close to the subway. There is considerable street noise audible from the bedrooms, but hey, that's New York. I would gladly stay here again.