I am writing this as I feel very disappointed with my this air bnb rental. I have stayed at multiple air bnbs and I’ve never had any issues, I’ve actually come to find some of the nicest hosts in the past who’s places I would highly recommend. Nadjah place however is definitely not one of those! I rented out her ENTIRE place from 3/14-3/18, I booked over a month in advance as you can see in your records. She was aware when I would come in therefore giving her enough time to to plan where she would stay accordingly while renting out her place. I got in late the night of the 14th (which I had also told her months prior to arriving) with my friend who mind you we’ve been flying for hours so we’re tired and just wanted to settle in. When we got to the place she buzzed us in and as we carried up our luggage up 4 flights of stairs which she also never mentioned, complains we were being too loud. Me and my friend are two 5’2 females carried up 40lb bags. We were not “loud” but of course I’m sure you can image there was some noice and it’s midnight so sounds louder. I had also asked her in advance if we would be going up stairs so I would mentally prepare and possibly come up with a plan to avoid something like this but she never answered me when asked. We got in and she showed up one room and began to her comfortable (taking off he coat shoes and such), I then asked where the restroom was and basic questions an air bnb host normally has either written down or emailed me pior. She then told us she would be staying there for the night as it was late for her to go to her boyfriends house. I was very confused as why she would agree to rent out her entire place if she wasn’t planning on leaving. I let her know I knew it was her home and I was thankful to be staying but I had rented it out for all 4 days. Her response with an attitude was “you have 3 more days after today”. We became very uncomfortable as we don’t personally know her and had now been spoken rudely, we let her know we were going to get a bite to eat and she didn’t seem happy we would be leaving and coming back. We then put all our stuff in the one room she showed us to and we packed a bag to take what we would need for the night to check into a hotel as we did not want to stay with her feel uncomfortable, not welcome, or as if we could not use the common areas as she was sleeping in the living room bed. We let her know we were leaving and asked what time she would be gone in the morning and she responded again with attitude “I don’t know sometime in the morning”, we took the keys she had given us left. We had to find a near by hotel to stay at for the night. If we would have know this was the situation we would encounter we would have never rented the place out for the full days, we would of arranged to stay one less day with her and check in the following day. She had plenty of time to plan what and where she would go and it was very unfair to me and my friend to be treated that way aside from having to pay for a full day she didn’t didn’t leave but yet we had to. I am a very understanding person but I feel Nadjah could have been more organized and respectful. I think is is very fair that she has to refund the one night she stayed as those were not the terms of her air bnb rental, I look forward to hearing back on how we will resolve this issue.