Jessica was great with communiction, we had a last minute flight change and she was very accommodating of that. However unfortunatly the appartment wasn't so great. It was mostly clean but a few things I expected much better. The bed and sofa/bed are extremely hard, the room was so hot all the time (unable to adjust the temp) could only open the window, overall a very small appartment, the donner on the bed was stained yellow and extra bedding was lacking! 1km walk to the subway about 15-20mins. Overall I expected much more than what I recieved for the money paid for a week stay.