I only communicated with Rafael through email and it was Martha who welcomed me into the house. But both of them were very welcoming and considerate, always trying to look after my stay so that I would enjoy it, which I did. The room is perfect for a short term stay since it has a nice fridge alongside a microwave oven as well. The AC works fine and the bed was very comfortable. The bathroom also had plenty of amenities like hand soap and towels. The bathtub is a bit small but still good anyway and it works fine. Overall, I definitely recommend Rafael's place to anyone who's looking for a place to stay in NYC.