We received a very warm welcome and Francisco and Merlyn were available throughout our stay...they live downstairs. Keep in mind that this is NYC and it's a busy area. Parking is very difficult and there is a 15 minute walk to the subway; in the middle of the summer this can be a challenge. Electrical outlets are limited in the living room and bedrooms. There are no night tables or reading lights. Beds are very comfortable. We stayed there during the last week in June...it was hot and the air conditioning units did not provide cooling throughout the apartment. The kitchen and living room did not cool off. Keep in mind that hosts require that you take your shoes off while in the apartment. Kitchen was well stocked with plenty of dishes, pots and necessities. Great red kettle for tea lovers.