Pam and Julienne are experts in clear, concise and timely communication. It was great knowing they were on the ground floor ready to answer any questions. The apt is easy to find and two minutes from Utica on the A/C line. Our weather was very hot and humid and it was a struggle to keep the apt cool enough but I'd trade that for the blandness etc of anonymous hotels. Good little fridge, hanging space, hair drier etc The neighbourhood was very friendly. Everyone we met was courteous and helpful. Lots of nice families. Loved Manny's restaurant which P and J recommended. We felt welcome and secure at night.