I was going to write that this unit was cozy and convenient for our brief stay in the city, but the last ten minutes of our stay changed how we felt. We had an uneventful stay, followed the rules (shoes off, tread quietly if coming in late after a show; clean up). We did notice some ants in the living room, even though we made no meals in the apartment. And, I thought it was odd that only one bath towel was laid out, even though the reservation was for two people. It wasn't a huge deal. On checkout day, we were packed up by 11 am, but since my husband had to retrieve the car from a couple blocks away, I was waiting in the apartment. I had all our bags next to me, ready to go. I took a video of the apartment - that we had left spotless - while I was waiting. At 11:05, my husband pulled up and I walked out. The cleaner was waiting by the door - we did not know nor did the manual say that the cleaner used the same key as the guests. I had to get the key from my husband so I told the cleaner, "We'll be right out, let me get the key." A couple minutes later we had all our bags and left the apartment to the cleaner. Next thing we know an irate host is standing next to our car. "You left my cleaner standing in the rain, that was uncool! You need to give her twenty bucks for her time." (It was not raining.) We were absolutely shocked - we have stayed in rentals all around the world and in the US (all of which we clean before departing), and have never been addressed like this. I'm not sure if this was a bait and switch because all the other reviews mention a nice host. Maybe she was having a bad day and took it out on us. We would have been happy to let the cleaner in had we known there was only one key. I thought it was safer to wait indoors with our bags, or that the host would have knocked and said, "would you mind waiting in the foyer?" Or she could have let the cleaner into her place, since she lives directly below the unit. Or if it was imperative to be completely out of the unit by 11, the instructions could have said, please be out by 10:30, or else fees will accrue. All the manual actually said was that the cleaners arrive at 11. Oh well. I understand checkout is at 11 but I have to say that berating your guests for a five-minute overstay is a bit much.