I’ll start with the good review first- Sonder was conveniently located to markets, The Empire State Building, the flatiron building and little Korea! You could honestly walk anywhere you wanted if you have no problem getting those steps in! Location really is everything for me. The place was simple, minimalist and charming. It was clean and had 24 hour security, who were really pleasant and nice.
I really feel like they could either improve on their system or their communication with their guests. Checking in was a complete nightmare. When we arrived at 3am we were told that we needed a 7 digit code for verification, which was totally fine. The only problem was that Airbnb never sent me one. We spent almost an hour trying to search any confirmation emails that I may have received, finally we were able to get ahold of Airbnb and they were able to retrieve a code for me. The annoying aspect of the code is that we had to constantly dial in that same code to access the elevator and our room (the room I could understand, but the elevator was silly). The room was not stocked with any extra items like: coffee, coffee mugs, towels, etc. I also had no idea how to request any of this or had any idea where I could at least take out the trash. We looked everywhere on our floor but couldn’t find a dumpster. It wasn’t until later that I logged onto the website to find out I had to download an app to request any of these items. Lastly, the bathroom is ridiculously small. We could barely fit one person in the restroom, I’m not joking! I’m tall but I am fairly thin. If my husband were with me, he would have a very difficult time using the restroom and taking a shower. Other than these small hiccups, we still thought the place was honorable for the price. We had a great time on our trip and I would most likely stay here again knowing what I know now. Just want to write this review to let everyone aware that this is very much a self service hotel.