Overall my stay was extremely pleasant. The apartment felt very comfortable and was clean when I arrived. The location was perfect as it was only 2 blocks away from Penn station and the subway. The apartment came equipped with all basic amenities including Wi-Fi and a Washer/Dryer. For most of my stay I did not need to contact Michael, as everything was always in order, but when I did he was prompt with his replies. He is very friendly and knowledgeable about the area so if you have any questions or concerns feel free to ask him. I highly recommend booking this apartment if you ever need a place to stay in NYC.