This place is awesome! Hugo is easy to communicate with as he responds quick to any questions you may have. He helped me figure out how to get around NYC and made me much more confident in the subway system before I arrived. His mom is the sweetest lady! I loved my time in Harlem. I really enjoyed getting to see Harlem from an insiders perspective, it's safe and convenient and extremely different than my town in Kentucky! The room is wonderful and I loved the car and turtles! I would absolutely stay here again.