Hugh Suites sound impressive but it didn’t impress us in many ways, here’s why: We stayed here from the 1st - 3rd & 24th - 29th August. The ceilings are too low. My 6’2” husband had to walk with his head down. To my knowledge he hit his head three times. There’s a supporting beam from the lounge through the bedroom which makes it even lower. We booked in February, a disclaimer regarding the low ceiling was sent to us on August 1st, the day we were checking in. We didn’t see the disclaimer regarding the low ceiling until we arrived at the airport after 18 hours of travel from Europe. Nice surprise, what were we meant to do. Entrance is at the rear and below the hosts’ residence. It’s a garage compound and where refuse bins are kept by nearby residents so not at all private. Steps leading to the basement, was a scruffy piece of mat outside the rear door of the hosts and overhanging at face level as walking down the steps. The steps are uneven and one of them broken which can be potentially very dangerous. There’s a security light but it switches off very quickly so be extra careful when dark. Windows are tiny, almost at ground level since it’s a basement. Overlooked by neighbours and anyone walking by so we couldn’t leave them open as not private. It was stuffy, uncomfortable & felt like a prison. No welcome pack provided to tie us over until the next morning before we could purchase our own stuff. We found just two tiny( 8oz ) bottles of water in the fridge and some organic tea bags, several salt, pepper and sauce sachets in a tray on the worktop left over by past guests, I guess. After such a long journey it would have been so nice to have a small welcome pack even if we had to pay for it. This was just too poor. Never stayed anywhere before and received such poor service. We like Airbnb because it’s meant to have a bit of a personal touch but not here. Before our second visit I messaged our host if she could provide us with the above but messaged me back to say it wasn’t possible. Didn’t notice on the first stay but on our second stay the place was not thoroughly cleaned. Walls, skirting are badly marked, window seal dirty, however, we were charged for two lots of cleaning. Travelling to the city by public transport is approximately 3.5 hour return journey which can be rather tiring. Our checking was done by Ramon. On our first visit I met the hostess as we were leaving. What impressed us Since we had problems with our luggage, we were delayed leaving the airport and the hostess communicated with us frequently. The taxi service provided by Ramon, the hosts’ representative. JFK airport is only 10 minutes away by taxi. The shower is very powerful. Excellent WiFi. The hostess lent...