Chris was out of town, but he was readily available via phone. He communicated effectively with us. Chris had a great place. I really enjoyed his common/living room. It was cozy and well decorated. Overall, his place was small, but very cozy. He provided great amenities, such as towels, organic soap, clean sheets, etc. The key on the door locks were difficult to use at first, but after much practice, we figured out how to use them. Chris' place is about a mile from the 'L' subway which goes directly to downtown NYC. It was a cheap way to get to and from Manhattan. Being that we are from Chicago and are very cautious with street crimes and dangers, we were very concerned about walking at night or around an unfamiliar city/neighborhood; however, we can honestly say that we felt completely safe walking in the neighborhood, at all hours. It was a huge difference from Chicago neighborhoods. We'd love to come back!