My husband and I stayed here for 3 months. I didn't get to interact with Darwin and Nicole much except for when there were issues with the apartment, but they were nice and helpful. It was great having our very own apartment -- a rarity in NYC. It's also very close to the J/M lines, and just a short walk to the L, which is really convenient. I work from home and having reliable internet is important, but there were some connectivity issues with that. The boiler/heater is quite noisy and we could regularly hear the neighbors upstairs. The lack of natural light in the apartment was difficult for me, but might not be an issue for others.