I was their first guest: it was not 5 star by any stretch of the imagination. The apartment looks like it was vacated with air conditioners that had not been dusted for several decades. It was the first time in my life I ever had to make my own bed in my accommodations I paid for and they wee 100% polyester at that. All the seating and bedding was literally hard as rocks and our backs are recovering two weeks later. The platform to the bed and couch our stone. There was a cover for the the bed however the mat was not plush and I tossed and turned for two nights as my body ached because it was like sleeping on the ground but on concrete. There were no cups, plates etc so we could not really make bagels and cream cheese etc which is our tradition when in New York. What put the icing on the cake was the lack of internet and one of the days it was raining and I had two teenagers. Although Franz was receptive to my feedback he did not refund any of my money and the fees surpassed the lodging price. I think that is beyond unfair for a less than stellar experience in which I had to go to the doctor to help relieve me of my back pain. As a person in hospitality, I seek to impress and when I fall short I do whatever I can to rectify the situation because my reputation should proceed itself in a manner that gets me work. He said he made the changes so you can thank me that I took time out of my day and gave my consulting for free so no one else would have a deplorable time that we encountered no doubt on my daughters 13th birthday weekend which we will have to do over at my expense. I know people want to make money however they should also want their guests and patrons to be satisfied and making changes I can not enjoy or refunding my experience would be the fair thing to do if we we really trying to be 5star. That is what the Four Seasons or The Ritz would do and I had multi year contracts for team building with both of them. I know what 5 star is and this place is not it.