Wes & Jess were very accommodating and prompt in responding to any questions we had. They were helpful pretty much anytime of the day. When we arrived at 1am, we were having issues with the lock to open the door. Although we were very hesitant on calling them so late in the evening, they still picked up and told us the lock was new so it may be a little tight in the door. Once we finally entered, our room had a "Welcome Justin" sign on it. Nothing too fancy, but little things like this go a long way. The subway stops were a 10 minute walk away, and the area felt safe, even when coming back home late at night. I would highly recommend staying here if you're visiting NY.