Sarah was very responsive and proactive in her communication. The check-in/out was easy. There ended up being an issue the day of our check in with the place we booked but Sarah was able to hustle and put us up in one of her other locations. The place we stayed was kind of a tired building but her unit was super clean and had a simple selection of the necessities. There was basic dishware, flatware, cookware, coffee, tea, towels, pillows, blankets and soap, and a hairdryer.