Thomas was very easy to communicate with. Once we realized we were going to be late we let Thomas know this and he was very easy to work with. His cousin met us at the apartment and was warm and welcoming even offering to help us carry our things up to the apartment. Thomas also contacted us during our stay to be sure that we were comfortable and everything was in order. The apartment was clean and comfortable. We enjoyed staying so close to Central Park, and found the apartment to be conveniently located just a few blocks from the subway station. It is a walk-up, but this was not a problem for our family.