Never met Natasha .. I think we met her brother. He was friendly, but we didn't get instructions regarding how to check out (what to do with our keys and how to lock the front door. The neighborhood was on the border of being a concern. I'm not sure I'd have wanted to stay there alone without my husband. I've traveled many places around the world alone and this area was a questionable. Room was fine, except the door was masking taped over a large area around the doorknob. (easy to break in if someone was already in the building. Overall .. not a bad place to stay for a quick night or two. Kitchen was made available, but there was no breakfast with your stay. Bathroom was nice (share with other Air BnB guests) shower was hot. Towels and sheets were clean.