I was unable to actually attend my reservation due to a COVID-19 scare. Chris was very polite in our communication before booking and after I found out about the potential exposure.
Unfortunately, I was not refunded for my booking seeing as it was less than 24-hour notice. However, that was not something I could control -- I received the call notifying me of the exposure at 6 am on the morning I was meant to check in. :(
Chris has offered me a future stay at this location with a discount which is nice but I wish I could get refunded.