Absolutely Loved the apartments, the kitchen has everything you need, locations is wonderful, and most of all the staff on the front desk are brilliant. so patient and helpful. However the on-line chat, the help line etc was quite a terrrible experience checking in. You give all this information to the company, join an app and then no-one actually knows who you are or any history! The code didn't work into my room and I waited upstairs on chat threads, a number of times as I got cut off and had to start all over again with my explanations. I was also on hold to the help line. It took almost two hours to get into my room. Meanwhile downstairs there were staff and amazingly helpful, quite wonderful staff!! ( the check-in instructions were that there would be on-one on the front desk) The rooms at the front of the building can be nosiy, not just the usual NYC traffic, but the entry to the tunnel is like a huge sound instrument and the traffic booms. I relocated after the first two days to an appartment at the back side of the building. Otherwise it was excellent!