Heather was great. Flexible, communicative, and friendly. We didn’t complain about anything because we are the type of folk that figure things out and make the best of situations. The smallest restroom is extremely small and the water when showering is either hot or cold, rooms can get a little hot but no biggie. We are we’re low maintenance and nothing a cracked open window or AC didn’t fix. Just be aware of that, but she it is 5 stars nonetheless for the price, location, communication, flexible and friendliness.