Shane (Tommy) was ridiculously approachable and easy to get along with - we had a pleasant chat both upon arrival and departure, just gabbing about the area and general tips. Laid back and lowkey, nothing at all to complain about. The reservation was confirmed well in advance, and communication was clear and only as necessary. The apartment itself is very well appointed and comfortable, he's done a great job of putting nice little touches all around. Internet was fast as any I've ever had. It was perfect for someone who's either lived in NYC before (like myself) or someone who feels up to a less pampered, more authentic East Village experience. The area is hard to beat for convenience's sake (super easy access to multiple subways), and especially so if you're looking to spend most of your time in the East and West Villages, Alphabet City, SoHo, or the LES (so, where the real activity is). I'd definitely recommend it.