Overall great stay. Clean as advertised and in a great location. Sam was super quick in responding when you needed.
Only complaint I have is that the key box is NOT at the apartment and Sam did not communicate that up front. He sent me the link to the key cafe and I didn't open it until I got to the front door. After opening and going through a few steps, I was told that the key was a couple blocks over at a diner. Not sure if key cafe is common in NYC but I've never used it before so I had no reason to believe the key was somewhere else. It was an inconvenience to bring luggage to the front door then realize I had to bring my luggage to a place I already passed to grab the key.
Other than that, great stay. No other problems. Would stay there again!