Although we never got to meet Annette in person (we were both busy during the day) communication by phone and email was easy and Annette responded promptly to any query we had. The apartment was pretty much as described on the website - very cosy with good bathroom and kitchen. Our only gripe was the constant noise from the highway which made sleeping with the windows open close to impossible. Only one of the bedrooms has an AC and the second night there my friend (who was visiting from Europe) and I chose to keep it on at night and to keep the door to the second bedroom where I slept open. Not ideal if privacy and snoring are concerns, but better than keeping the windows open.