He said the heat is included but he refused to put it on. On my first day it was No Heat and he did not give me access to control it because it was shut off. It was cold between 3 AM and 6 AM . Next day I told him the heat was off and he said that he is sorry and he will fix it for the Next Night. The Second night came and it was no heat. He really doesn’t care. I couldn’t even close the window because the Air conditioner still installed on December! and there are gaps on the sides that let cold air come IN.