My boyfriend and I had a few issues. Our room wasn’t ready when we arrived 30 mins after check in time, so we waited in the cellar until the room was cleaned. Management apologized and offered a later check out time, which we appreciated but didn’t use because of our flight time.
During our first night, we noticed that the air conditioning wasn’t working. We turned it on before going to sleep, and I woke up to the temp being 80 degrees Fahrenheit. I notified management, and they said they would fix it. When we got back to the hotel, the air conditioning still wasn’t working so we just left the window open. It seemed like centralized heating was constantly running throughout the entire building regardless of the setting we chose for our particular room.
The room and bathroom were clean, but the bathroom only had one body towel for two guests. I had to get one from the cellar. And there were stains on the wall near the bed that looked like it was maybe dried up blood. Other than that, the room was quite clean. The room is also very small - something to keep in mind! There is a tiny closet - enough for maybe 5 pieces of clothing to hang.
However, the location was great! Very close to the subway and bus stop. There’s also a delicious Cuban place right next to it and of course, Chinatown is nearby. The management is also very nice and accommodating. And the keypads for entry into the building and our hotel room were nice - we didn’t have to worry about losing a room key or card.