Dropping off luggage was great since we were early but coming back later to check in to find out the room we booked (two doubles) was not happening was nothing short of frustrating. I noted I was traveling with a child (4) and we requested doubles. Overbooking and putting us in a king with a hard sofa bed (not even a pull out bed) sucked. On top of that we had stains on our sheets. Then we were told someone would make the sofabed for us. I called down to ask when that could happen. I was interrupted by the operated to say they were coming up and they hung up. Making the bed was just putting a too large fitted sheet over the sofa and we were given a thin blanket for our son who we had to find another blanket for. If I pay $500 a night I'm not expecting this