I started communicating with Cristine before leaving Brazil, my trip lasted 36 hours, I was very tired. My check-in at Cristine's apartment was at 4 o'clock in the afternoon, that is, check-in at 4 p.m. We arrived at 3:20 p.m. and as soon as I arrived in front of the apartment I told Cristine, but there was no flexibility in the time to enter the Apartment. Cristine sent me directions to enter the Apartment at 3:45 p.m. , I had to wait 40 minutes in the street with my bags, and the day was very cold, drizzling (rain), I suffered with the cold waiting for the instructions to get the keys to enter the Apartment. Cristine did not authorize my entry into the apartment before the 4 p.m. check-in. The bed is not a double, it is a single bed, not enough for two people to sleep comfortably, The mattress needs to be changed as soon as possible, it is not comfortable, my husband had back pain. The location of the apartment is good, close to the metro station, the apartment is very safe, everythi