excellent! Katia is a wondeful and warmhearted person. She was very helpful with some issues I had during my stay. Check in worked perfectly without any trouble. The appartment and all facilities are clean and well kept. It is even well located even if it seems to be a bit far from the center. But it´s just a 10 mins walk through a calm neighbourhood to the next Metro station from where it takes just 30 mins to get to Midtown Manhattan without changes. No downsides. Just very good!