My friends and I stayed at Theresa's place the weekend before Christmas. We had a stupendous time. So now let me try to be specific. Theresa responded quickly after the request was initiated. I believe it was 20 minutes. When we arrived in the city it took us one turn around the block and we found a parking spot almost in front of the apartment. Theresa's instructions for getting in were concise. When we entered, it was an awe moment. The apartment was exactly as the pictures showed. It was lovely, clean, well supplied. Towels were ready, wi-fi information was in visible spot, little toiletries were available in abundance and appliances clean and ready. It was just a lovely warm spot to start and end our days. The sofa beds were comfortable, wide and long enough for an adult to rest soundly. At one point, we all climbed into the bed in the bedroom and watched tv. The neighborhood was fine and had take out food shops and Metro stops within one block. I returned home solo at 2:30 in morning and I felt secure staying aware, just as I would in my own neighborhood. Theresa checked to make sure we were ok once we arrived and was available for any questions. We all had a marvelous time and would stay again if available. We stayed a weekend but there was enough room and storage if we had been able to stay a week!