my stay at the nomad was a bit chaotic. the hotel is beautiful and the staff was very pleasant/helpful but had a number of issues as listed below.
i was supposed to check into my room at 3PM but when I arrived at 4PM the room wasn’t ready and was asked to give them a few minutes to finish cleaning/prepping the room which was totally ok but I assumed because of the extra time the room should have been extra sanitized and set.
unfortunately after getting ready for bed I realized that 2/4 pillows were had multiple stains (which was extra alarming considering that its a pandemic) and the electric blinds didn’t work. I called and let the front desk staff know who quickly brought 2 new pillows and confirmed that an engineer would come by the next day at 1230pm to fix the blinds so I moved a call around to make sure I was present when they came as I didn’t feel comfortable with anyone in the space w/o me being present.
the next day the engineer hadn’t come by 1pm so I called the front desk who said he’d check with them and then give me an update but by 145pm I hadn’t heard back so I called back and was connected with a manager who sent the engineer. when he came he let me know that the motors on these blinds havent been working for a while so I was a bit frustrated bc if that was the case we could have figured out a solution easier in the day so I wouldn’t have to shift my work schedule around to accommodate all that was going on.
I called the manager back who was helpful in then switching my room to the 21st floor. I asked if we could make sure that the room was super sanitized which it might have been but there was hair on the walls in the shower which again was upsetting being that it was a pandemic.
also noting that in this new room, only one of the electric blinds worked which again was frustrating being that I had asked them to make sure both worked :/