There were four significant issues. 1) Heating. We have been to Brooklyn many times and have 2 adult children in Park Slope so we are familiar with radiator heating. We called after the first cold night and our host said she would "turn it on remotely". The second night was equally as cool so we went down to the thermostat and saw it was set at 65 - we were able to turn it up to 66 but then needed a pass code to go up to 69 - did I mention this was during the coldest Thanksgiving on record? On our final night, the thermostat was set at 71. All done remotely - beyond your control. 2) There is no TV - there is a projector to use on the wall for Netflix or Amazon Prime - thankfully, we had family to visit so we could watch the Thanksgiving Day Parade and football games. 3) The cleaning woman had failed to put sheets on the bunk beds and had left no pillow or covers for the fold-out. Towels were still in the laundry and we were "welcome" to retrieve them. The host offered to refund some of the money for lack of sheets and towels but never followed through. And unless you tuck the fold-out under the desk, you cannot close the door to the room nor can you open your suitcase and dress in that room unless you fold the bed up. Lastly, 4) the kitchen. We were offered to eat any perishable food in the refrigerator - problem was there was so little space available, we really weren't able to buy groceries to store or cook - and we were there for 5 days