The management and communication here are terrible but the unit was quite nice and the building is clean. The location is also quite good although it is a tad bit pricy (remember you have to pay the utility bill on top of the airbnb quote). However, as I mentioned communication/management here are terrible. This is a management company and they let out some or all of the units in this building and have their own staff to manage the Airbnbs in the building.
First, they charge you a separate electric bill (which can be quite costly in the winter months since you have to pay for your own heat), but that's fine, I understood that before arriving. However, due to a mix-up, they ended up charging me someone else's utility bill, which was more than double mine so I had to go down to the office to get that resolved. But that's fine, everyone makes mistakes. But then lo and behold a few weeks later after I had moved out they sent me a threatening email about non-payment although they had already accepted my payment and cashed the check two days prior. So I can understand making one mistake but then the accusation of non-payments when they had already cashed my check is quite incompetent/unprofessional. Normally it wouldn't have been a big deal if it weren't for the next issue I describe below...
2. Next, I made my booking in June for 8/25-9/30 and on Aug 4th I contacted management to ask to extend my stay beyond the original 9/30 check out date and extend it through the end of October or November. On the same day (8/4) Jeniffer responded that she could offer me the extension after I arrive on 8/25. Great, I thought we were all set! However, online it showed the room was booked for the months I needed so I asked her about it and she never responded. On 8/25 I go to move in and she asks me for a copy of my drivers license and email address (but I had already given her those when I made the original booking back in June so not sure why she asked for them again). I ask her about the extension, but again, I get no response. I ask again on 9/8, again no response. Then I ask again and she tells me it's too late and this room is booked and that I should have asked her before moving in. But I did exactly that! LOL I told her 3 or 4 times, she just never responded to me. So I go online myself to double check and noticed there was a reservation open so I took it (which is weird that she wouldn't know the room was available and was telling me that it was not possible to extend my reservation). All in all, about 98% of my Airbnb experiences have been excellent and this is the first time I encountered this level of miscommunication/incompetence.
I would add that laundry is downstairs and not in the unit but they just updated their machines so theyre new. Theres 4 washers and 4 dryers and when I was there they were almost always empty so I never had to wait.
All in all, it's not a bad place as long as you can avoid contacting management.