My daughter and I had an unfortunate and unrecommended experience with Shae's Airbnb. Communication was unclear and vague in advance about check-in time. The listing said 6pm, already on the late side. We then got a note saying 6:30 or 7. When I asked for an assured time, there was no response. When we arrived, the toilets were unflushed ( filled with toilet paper) and dirty, the patio was strewn with discarded clothes, and party detritus, and I put my shoes back on because the floor was so gritty. I called, but couldn't get through. Texted and sent pictures of the debacle, which she responded to and expressed shock over, saying that she had new cleaners, and was getting complaints. I was wavering about staying at this point. Shae then said she was sending someone over to clean. Not what I wanted on my brief vacay with my daughter, but we flexed and spent an hour with her staff person cleaning in the place we wanted to rest. Via her cleaner, Shae did offer $40 cash as an apology. I asked that Shae comp us the first night, and we could start over fresh the next day. She assured me, " I already did," and I had hope of repairing our experience. We went to dinner with her cleaner still in the apartment, and came back to clean bathrooms and patio, but cleaning equipment and dirty rags in the middle of the entry room. The next day we left in the morning, assured that an AC unit would be installed right away ( it was 90 degrees in NYC and the only cooled room was the bedroom). When we returned that early evening, the AC unit was in the kitchen as promised, and the apartment was cooling. We walked into our bedroom to find the bed re-made, a rose laying on the dresser, as an offering, and the entire bedroom reeking of cigarette smoke! When I let Shae know, via text again, she was defensive rather than conciliatory, and even suggested that maybe what we smelled was the rose. Yikes. At that point we lost our trust completely, and booked into a hotel. We left the apartment tidier than we found it, and asked Shae to call. She did not. I also sent her two texts giving her the benefit of the doubt, that bad luck happens with staff etc. I did receive a text at 3:25 am stating " as an Airbnb host I have to stand by my presentation which I know did not lead to cigarette smoking in your unit." Since she was unaware of the initial "presentation," there is nothing for us to trust in this response. We have since ascertained that Shae did not comp us the first night, as she assured me, nor have I heard from her since. A most unfortunate transaction. Not recommended.