Instructions of how to get in excellent, small problem with wifi sorted out very quickly by William who is a delightful guy and really helpful. We had a problem with ants coming in and again William couldn't do enough to help. Overall the accommodation is good, we chose to get a small kettle because one wasn't supplied and us Brits like tea and not just coffee. We have bequeathed the kettle to the next residents. Flat was very clean and comfy, a bit dark but then it is a basement flat and that is really to be expected. In the Bed Stu part of Brooklyn the flat is in an okay road, didn't feel unsafe, my best description that the area is an up and coming area that isn't quite up and coming yet. The subway G line is literally just around the corner which made getting into Manhatten very easy.
If we had problems we just used what's app to contact William and he was always willing to help. Overall the accommodation did what it said on the tin and was fine. AL got in touch to see that we had arrived and had no problems but it was the lovely William that we dealt with if we needed something. The kitchen utensils were adequate but for example we tried to cook pasta and there was no colander to drain the pasta. The cups provided were small cups for coffee. There were no mugs, we actually brought two so that we could have a hot drink. I would say that the kitchen is adequate but not more than that. This of course could be an American thing so I realise I might not be comparing like for like.
This isn't a moan as such this is more of an observation.
We booked a shuttle to take bring us to the flat from Newark Airport. Please be warned that Brooklyn from Newark Airport is not exactly cheap, nor is getting a yellow cab from Manhatten to Brooklyn. Going down to DUMBO and the Brooklyn Bridge is a must, the Manhatten Skyline from across the East River is just amazing. Overall it was a good stay and a good choice of flat to stay in. What would be good for the future would be to have a flat manual about the running of the flat, when the rubbish is collected, how the air con works, what channels are available on the tv. Where the best grocery stores are etc.
Please note that it was my choice to get the kettle and the mugs, I didn't involve William or Al in the decision. I only mention it because some people might think it a disadvantage.