This hotel was a nice find. I was happy they listed it on Airbnb as I love the area. The rooms are very small but cozy. They could have better pillows. Breakfast was ok, but not great and definitely a bit overpriced. The fireplace in the lounge at night was great and they had very nice live music in the lobby several nights in a row. The location was FANTASTIC!
My main gripe about this property was how it was listed on Airbnb and the customer service I received:
I found this booking a bit deceptive. The taxes were not listed anywhere in the fine print at my time of booking in Airbnb. I read the Airbnb site and they said some properties have taxes and they ask hosts to write that in the description if there will be additional fees not rolled into the nightly rate. After booking, the receipt I got emailed from the hotel equaled the amount I paid on Airbnb INCLUDING the taxes shown. So my total equaled the room rate plus the taxes. Logically, I assumed I was set. When I checked in I was told I was "all set and had paid in full online." They took my credit card and said it was for incidentals only. When I checked out they charged me $242 in taxes, without my authorization or any explanation (which I'm honestly not even sure is legal since I had not authorized my card to be used for anything other than incidentals). Of course I don't mind paying the taxes but this all felt shady and not upfront. No one on the property cared when I brought it up. They told me it was in the listing. I showed them the listing and it wasn't there. They shrugged. Not impressed with the customer service on this one! I'll stay somewhere else next time I'm in town.