I landed at ewr and was able to retrieve the key with no problem even thou it was around 6pm. Kent and Nik were not sure they be home. I had booked the room the night before I left for New York and was able to get the ok the very next morning. My room and bath room was in a different part of the apartment which gave the feel of having your own place. Looking out the bedroom windows and watching the birds play around in the trees was a plus. It was a clean room and I would be happy to rent again the next time I am in NYC.