We have just returned from a stay at the hotel. It was our first time in New York and we had a great time overall. However, when we arrived to check in at 20:30 we were told our room wasn’t ready which we weren’t very happy about as after 14 hours travelling we wanted to shower and sleep. We finally checked in our room at 22:00 and were told we would be discounted some money but we are still yet to receive the room deposit back. They did leave us some chocolates the next day which was a nice touch. The hotel location is great, right by Times Square. The rooms are very dated but the bed is comfortable and the views are great. The cleaning woman woke us up every morning at 8:30am to clean which was frustrating as many occasions we were woken up and we asked her to come back later. If you’re looking for a place to crash after a long day and only using the room to sleep, it’s the perfect place. Would love to return to New York, maybe not staying so central.