It's clear the staff and management of this older midtown hotel really care about the guest's experience... from the quality of upgrades with creative original mural & wall art throughout, to the many personal touches. The elevators were fast and their security system (key swipe only works to your own floor) was good. Everyone appreciated it once it was clear we couldn't push floor buttons for each other. All this made the small room a comforting haven from the big, impersonal city outside.