Susan was very responsive and flexible. The place was spotlessly clean & the wifi was fast. The studio is simply furnished and does not face the street so night noise is imperceptible. . It's an awesome location: lots of restaurants, food stores (the Amish Market is well stocked and fairly priced), 10 minute walk to Times Square/theaters and museums. I was in for a conference at the Marriott Marquis; rather than stay at the hotel, i plan to stay with Susan during the 2019 conference.