Shera stood with me when I was going to the hospital and then she gave me a pair of socks and a bottle of water and even went back for my charger for me. So sweet! She gave me a kind conversation when I needed one. Then she started to accuse me of "disrespecting her space" woke me up at 1o clock in the morning to tell me that I had removed the lint trap and that I needed to sit up and listen to her speak as I could barely understand what was going on in my sleeping state. It got so bad I left one night with no place to go after I had had enough. Shera refunded my money. Thank you. But Shera was weird and rude. Cece was the best. She helped me so much and we even had a cute conversation about her first New York winter experience. The cat was soo cute. I love the amenities and the bed was super cozy and I loved the tea in the morning and the cool bathroom. Still, Shera was weird. So much so that I only got my things once police escorts were there. She might be normal for you though so you should definitely book this place!