Usually I have great experiences with Sonder, but I was really disappointed by this stay. I was kept up until 2 am several nights because of how loud the front desk staff is, even during quiet hours. I know it gets lonely during the night shift, but people booking Sonder are usually in town for work and have to be up early. The heat was also broken in my unit, and when I let the staff know, they told me they had already been made aware of this several times by other guests. If you have an issue with a unit, stop booking it and wasting people’s time and money.
When I complained about those two things to the staff, they were kind enough to allow me to switch rooms for the last night of my stay, but it really doesn’t account for the disaster of the first part of it. Though the staff is really nice and friendly, this was overall a disappointing experience and I will not be rebooking.