Arrived to the management office (a block away, on foot, with all of my luggage) in the basement of an unrelated building after the host wasn’t responding to messages or picking up their phone. I told them I was checking in for an Airbnb and this is when they just tossed me a set of keys, no checking of my ID or providing any info on my stay. I arrived to the unit and found it hadn’t been cleaned aside from switching out towels and maybe sheets. There were blood, feces, and urine all over the bottom mattress protector and sheet. There were dead cockroaches both inside the unit and throughout the building itself. The bathroom floor was covered in mold along the wall due to a shower which was left somewhat on from the last guest. The sink, which doesn’t have cold water, was completely clogged and would take ≈ 15 min to drain. Garbage from other units scattered the hallways.
Homeless wandered near the entrance and on the front steps, not great when trying to come in at night.
After messaging the host about these issues, only half of them were fixed and after over a week of waiting. They obviously forgot about me and eventually issued a $500 credit. This was not really sufficient considering my stay was $5000 and half of the issues remain unfixed until the day I checked out two months later.
Overall I am sure the host could have been well intentioned. Maybe they are short staffed. Maybe they have so many other units where things fall through the cracks. I do have to mention, I was locked out once and they had an employee leave a key for me in a lock box. This was great service.
Additionally, the location of the unit is great for getting around Manhattan. Lastly, the laundry machines in the basement were quite convenient.
Overall, I am so happy my stay is over!