I enjoyed the stay at this place. The location was great, the facilities were great, and it was a very comfortable stay.
But there are 3 issues I want to flag for other guests:
1. The listing on the site was originally for $239/night. They then communicated that the rate would be $289/night, but in fact they ended up charging $298/night before taxes and fees. Their representative claimed that it was a surcharge added by Airbnb, but all receipts clearly showed a $9 per night overcharge, and Airbnb could not verify additional surcharges on Airbnb’s part — instead saying that this was charged by the host representative.
2. We were supposed to get 2 sets of keys (including key fobs) at check-in, but only received 1 set. After multiple communications with Churchill, we received keys, but not a 2nd key fob, which prevented elevator access. As a result, we had to coordinate when either of us left the apartment. Further communication about the fob resulted in no action, unfortunately, and we never received a 2nd fob.
3. And yet, despite the saga with the keys and their own service request records, we were contacted after check-out and asked about the second set of keys + key fob that they never gave us.