Kathryn was great about communicating. She was out of town and left a key for us at a local cafe. Room was very spacious and clean and Kathryn and Ashley were very accommodating about allowing us to leave our bags at their place when we needed to (thanks!). One thing to know, this is a 3 floor walk up without an elevator. Wouldn't be a problem at all if I didn't have a big bag for a trip I was headed on, but it's good to know. Neighborhood can be a little noisy at night, but very quiet in the AM.