Jacqui was great.She was away when we arrived, and although there was a small concern about access to the apartment, it was quickly resolved. The apartment was as described, and the comprehensive information regarding transport, local shopping etc. was very helpful. Jacqui returned home two days before our departure and was a great host. She went out of her way to ensure that our stay was comfortable. We were not used to the noise in Brooklyn at night, but found that good quality ear plugs gave us restful sleep.