We didn't get to meet Sheila personally but she made sure that we knew everything to make the check in process smooth. She informed us of the neighborhood- where the metro is, where to eat/ shop, etc. which was helpful. The park is nearby, which was an added plus! We were a group of four and didn't have any problems during our stay. The sliding bathroom door caught us off guard, but was ok! The wifi is a bit slow and spotty, but otherwise everything was great. Thanks!