Joanna was helpful and very responsive. We were surprised at how large the place was! We were expected it to be a bit smaller. The location was great, and a relatively quiet building and area. We were close to several trains, and we only had trouble parking one late night. Otherwise, we were able to park very close to the building. The decor was cute and easy for the kids to navigate without destroying anything lol. We didn't cook much, but loved having a quick way to make coffee. I'd recommend it for a family like ours, a small girls weekend, or a single stay.