I hate writing bad reviews. Most Airbnb folks are private owners and operators that run a small business, I do so as well and understand the constant stress. We attempted to communicate with Chantelle on the date of check-in but did not hear from her until up to 8 hours later. Upon arrival at the location to get the keys to our stay, the key box wasn't working and Chantelle wasn't answering. We waited 30 minutes, constantly attempting to contact Chantelle, before contacting Airbnb, but were eventually forced to. Airbnb also could not get into contact with Chantelle. Airbnb refunded us in full and provided a 10% credit. Chantelle didn't contact us until 8 hours after check-in. I do not trust Chantelle as a host and would not stay with her in the future.