Friendly, welcoming and very helpful staff. Clean apartment and well equipped. Metro was accessible and no problem to use. The hotel provides its own free taxi service to local destinations - a great idea. Box Street is in a part of north Brooklyn that is yet to be 'gentrified'. While we never felt unsafe, it is not as classy as Williamsburg or DUMBO. The hotel presents exceedingly well, including lovely gardens externally and funky interior design. A refreshing and distinctive place to stay, unlike so many formula-driven international hotels.