To start, the apartment was a walk-in level clean apartment. Check-in was smooth! I brought a sound machine which was recommended in reviews d/t ground level noise.There were two towels and I asked for hand towels/wash cloths and were promptly delivered. These two girls tried their best to accommodate my needs but were unable to get the projector to work! One girl hooked it up to her phone, but my phone did not. She tried for an hour-offered to bring a TV but that was not accomplished. There were no directions and if I had known, I would not have booked. I went to use bathroom and the handle came off and the sink would not drain. The girl had her boyfriend come in and he stuffed toilet paper in the knob...it stayed on but unprofessional. They rigged something under the sink to get the plug to raise. No hot water in apt. Took showers at my son's apt. I admit, I did not call them because of the TV issue and the sink fiasco. I only slept here. Partial Refund requested!