Jess is always welcoming, she sends a note ahead of our stay giving all the directions need to access the apartment, she checks after a few days to see if everything is okay or if anything is needed, and before you leave sends a note. The apartment is very clean and well appointed. It is in a great location for access to restaurants, stores, and the subway. But, really, the best part of this is the human touch. Thank you, Jess, Delvis, and Anne Marie.