I never actually got to stay at the Sonder NYC. In order to complete the process Sonder takes your Phone number from AirBnb and uses it as verfication of the check-in process, however in my case the number Sonder used was not mine. After several attempts to rectify the situation Sonder basically said their was nothing they could do without the original number which they screwed up entering, they suggest I call AirBnb which I did, but AirBnb said they number I have on file(which is my current number) is the only number assigned to my account past or preset so they could not help either, in the end I spend over 24 hours on hold with Sonder and AirBnb and had to wait in the train station for 3 hours while AirBnb finally refunded me my money and I was able to purchase another hotel room with a different vendor, the whole experience really drained me and took a toll on what should have been a relaxing vacation