From the beginning Mike was prompt with every reply and addressed all my questions and concerns every time. He and his wife made every effort to ensure my flight landed safely and they were waiting for me even though it was quite late at night. They were very warm and welcoming and the room and apartment was exactly as stated and pictured, in fact it was probably even larger and nicer :) they spent time setting up my wifi even though it was late at night and helping me with an app on my iphone for communicating with them! warm, easy kitchen use and access, hot shower, perfect ! I was pleasantly surprised at how close to the 1 subway it is - and felt like a pretty short ride to times Square! thank you, its been great.