Shae was very nice and asked several times if I needed anything else. The room was accessed through two key pads, so it was nice to not have to pick up a key. The location wasn't necessarily in the safest part of NYC. There wasn't any soap in the bathroom, but there was shampoo/conditioner in the shower. The biggest complaint I have was that the bed sheets reeked of body odor- that kinda ruined things.