I rented this place based on previous good reviews but I am very disappointed. I hope our experience is not the norm but want to put it down as a reference nonetheless.
A short summary:
The place is relatively clean and convenient for what we need.
One bath towel for each person; no hand towel or washcloth.
Host is not very responsive and provides little info about the neighborhood.
Extremely loud and nightlong music coming in over the weekend.
Details:
For starters, I had to message a couple of times to say we are coming but got no check in instructions. We got there late at night, rang the doorbell, messaged the host, called the host and waited when finally a young lady opened the building door.
She showed us the apartment, gave us two keys and then left. None of the keys fit the door she led us in. Went upstairs to knock on her door, waited, and then she came to show us there was another door to the apartment the key is for. Prior to arrival, I texted about parking; Hupeto said yes. When we asked her, she said she was not sure but parking on the other side was OK - it turned out not in the mornings and we got a $115 ticket. I also texted Hupeto to confirm parking but didn't get a reply until the morning.
Both of the above items could have been documented to help the travelers.
Wifi is weak and can only be used in the sitting room.
There was no blanket for the cot although I booked the place for 5 people. Texted and called Huperto - no reply. Went upstairs knocked, waited and got the blanket from that same young lady.
Over the weekend, there was booming music from the neighbors. Friday night it started around 10 pm and lasted until 6 am next morning. Saturday, it started again at about 5pm. We find it difficult to stay in the apartment so we went out. When we returned at about 10pm, it was still going; our bedroom was shaking from the beat. I texted Huperto about it, reporting: "There’s really loud music (upstairs, next door?)..." and asked if he could do something about it. No reply. I had to call Airbnb. The Agent said she'll talk to the host and get back to me. When she called back, she said my host "did not hear any noise." So I asked how he could know and had her listening on the phone. She agreed to talked to the host again. After a while Hupeto showed up at our apartment and angrily said, "I live upstairs, it's not me who's playing the music." I said I didn't know you live upstairs and I didn't say you were playing loud music. But I had him listening to the music in our bedroom and asked why he told Airbnb that there was no music playing. He said it wasn't him play the music; he couldn't help it but could give us a refund and left. (We end up getting only 50% off the two nights we couldn't sleep.)
I text to see if he has another cot so we can sleep in the sitting room which is further away from the music.
No reply until next morning. We had to drag the mattress to the sitting room and sleep there.
The night before our check-out, I asked for instructions. Again no reply until 6 next morning when we already left.
I realized that I left something behind including a good bottle of French champagne and text him to see if my relative can swing by to pick up. No reply. Text Airbnb and was told my stuff were thrown away by the cleaner.
I just want to say I'd rather spend more money for a hotel next time.