Sne was great and super flexible -- we had to change our arrival time several times and he couldn't have been nicer. He was there to greet us and make us feel welcome, but then gave us privacy for the rest of the night and morning after. The apartment was extremely clean and attractive, the bedroom was large and quiet, and the bed was really comfortable. He included all sorts of little extras like personal care products and a pitcher of water infused with cucumber in our room.