When I booked this place I was so excited because it’s located in East Village and was super cute from the pictures. I texted Lorena 3 weeks in advance to my trip about just dropping off our luggage early because we would arrive earlier from check in and she never responded. Once I got to New York, I assumed she would respond I guess but she never even sent me access to get the key to the Airbnb or anything. I texted, I called her and our check in was at 3 pm and nothing. My mom and I had no idea where we were going to go and it was extremely cold because this happened in late November. Thankfully we got a hotel for one night and the next day Lorena texted and said she hoped everything was okay because we had to cancel, I thought that was ridiculous. I advise you do not book with Lorena because she does not respond and I don’t want this to happen to anyone again, it was extremely stressful and disappointing but we still had a great time in New York despite all that.