Izumi was great. Easy to contact and she met us at check in. The location is great near Central Park and the subway. The apartment is a good size and has everything you need. The bed doesn't really fit more that one person so it's a good thing there was a blow up mattress and extra linen which worked out well. The apartment is also a bit loud, can hear people walking around upstairs and next door. However all in all we had a great stay and it was a perfect base for our time in NYC.