I only spoke to Mary Ann on the phone and met with the roommate to get the keys. Both seemed very nice people. The biggest issue I had was that the other room had to be repaired, so there was construction during our stay. Even though we stayed in a different room, there was a lot of dust which we had to walk past. We were informed about this only after we had reserved the room. We didn't want to cancel the reservation because then we would have been charged the service fee. I think Mary Ann should have deactivated her apartment on the website during this construction period to prevent people from reserving it. I have to add that Mary Ann apologized for the inconvenience, which I accepted, but I think this could have been prevented so that we are not breathing (potentially hazardous) dust.