The positives - Alex’s apartment is in a really cool spot and is good value for money. The negatives - the photo gives a slightly misleading sense of the rest of the place, which is fine but nowhere near as nice as the photo makes out. There’s hardly any cutlery or kitchenware, so the place is super basic. My main complaint though is that you have to collect the keys from a key safe in a 7/11 which is 4 blocks away. When I went there and entered the code, the lockbox was jammed and didn’t open. I had just got off an 8 hour flight, it was 11pm (4am my time) and I had spent 2 hours getting through customs and my phone didn’t work. None of these things are Alex’s fault but if you’re going to use a lockbox, especially one 4 blocks from the apartment, you need to make sure it works or make sure you have your phone on and nearby when your guest arrives. I managed to talk the 7/11 guy into lending me his phone and called Alex but she didn’t pick up or call back within the next half hour. In the end I managed to get hold of a woman from the lockbox company who essentially talked me through forcefully breaking my way into the lockbox. Even then when I got the apartment, the locks on both doors are so difficult to use it took me another 15 minutes trying to get in. And when I eventually got in and hooked onto the WiFi and called Alex again, someone else picked up her phone. Being a host is a responsibility and I think Alex needs to take that a bit more seriously. The inner door to the apartment is damaged and needs a new lock, and the place needs to be kitted out better. If a bit of money was spent on it it could be a great central Manhattan spot.