Alexi was brilliantly responsive and made sure check in was really smooth. The room was as in the photos - clean, a good size and with some lovely little touches like toiletries provided. The only thing I was recommend is take EARPLUGS! St. Marks Place is a vibrant area which is great to stay in, but makes it very noisy at night time, and the first night I didn't get a wink of sleep. I brought earplugs the next day and slept fine for the other two nights.