Shane allowed us to pick up the keys early which was fantastic as we weren't arriving into NY till late our first night stay. Apartment was clean. The building lets this apartment down as its pretty dirty in the stairwell and front door area. Once inside the apartment you feel like you are in a little hotel room. Fantastic location with so much just outside your door! I would have preferred to pick keys up without meeting the owner as it felt a bit weird staying in their place when you see them in it. We didn't realise we needed to provide our own towels. We also purchased our own sheets.