Initial impressions were disappointing. Not much of a hotel lobby and when we finally got to our room it was really rather shabby. The sofa was tired and grubby looking with a tear on the upholstery. The overall decor was poor. We were there over Christmas when the temperature plummeted. Even so I would not have expected the windows to have a sheet of ice on the inside of the windows and on the windows sills. Also had a very cold draft blowing through all the time. Had to keep the blind and curtains permanently closed. We had booked the suite for four people but there wasn’t any pillows or sheets for the pull out sofa. Quickly remedied. The staff were very responsive. We had one breakfast in the hotel’s dining room which was disappointing. Spending time in NY at Xmastime was always going to be extortionate but I really feel the suite did not meet expectations. To be fair I should add that the bed was comfortable, bathrooms were great and always plenty of hot water.