We asked Aaron a week before our booking if we would be able to check in at noon, two hours early, since we would be on an overnight flight the night before. We stressed that if the unit was not available earlier that would be fine. Two days before check-in Aaron said we could.
At 12:15 the unit was a mess. Dirty sink, floors, sheets bunched on bed, no towels. We let Aaron know. He says cleaners will be there within the hour. We leave so they can clean.
2 hours later. The unit still isn’t clean. Call again, he says they need the (1) key to the unit. Apparently the cleaning crew doesn’t have their own. So we leave again. Two more hours later we ask if the unit is done. Aaron tells us that they won’t be done till 5:30, 5.5 hours after our original check in.
Then Aaron says for our trouble he will take $30 off our CLEANING FEE. We have not been able to use the unit for our entire first day.
I’ve never left a bad review, but Aaron was unresponsive and really messed up my honeymoon.