We almost switched to a hotel, but ended up staying at the property based on cost. The room needs repairs (chipped paint on walls, ceiling, and bathroom door, the curtains are shredded at the bottom, the bathroom sink also drains slowly), the courtyard area opens to the back of a restaurant and is fairly noisy late into the evening. The mattress is several layers of thin mattress pad, and the top pad kept sliding off. The Firestick on the TV didnt work. Our sheets were stained. However, some very nice things: Elevate was verry responsive and suggested a place to keep our luggage, the room was clean though dated, the location is right near Restaurant Row (amazing!!), the small heater really warms up the room quickly and keeps guests cozy, the coffee pot is new, and there is great shower pressure.