OUTSTANDING customer service! Can not emphasize enough how much we appreciate the great customer service from this host. We were a big group and when we arrived they were very responsive to our messages and questions about sleeping arrangements. Soon after we arrived we realized we had lost the key to their home, possibly on the streets of NYC. We thought they would hate us, but they were so incredibly kind, responsive, and reassuring. They came to the unit during rush hour New York City traffic within 1 hour to deliver us a replacement key so that we can enjoy ourselves and ease our stress. We were blown away by this level of customer support and incredibly thankful.
We enjoyed seeing pictures on the walls, the hosts have a beautiful family. There is a sign near the front door of the apartment that says “Begin each day grateful” and we took this message to heart. We were very grateful to spend cherished family time in one of the worlds greatest cities and in their home creating memories for a lifetime. Thank you very much!