Very quick responses to initial questions. Took us to the shops to get initial groceries and making sure we had our metro cards to enable travel and explained how they work. Very flexible with times as we arrived 3 hours late due to delayed flight. Drove us around area so that we could see where bus stops/subway were. Tips and help were invaluable. Apartment is in a nice and safe area, don’t be put off by travel as the most we had to wait was probably 4 minutes for a bus or train. It does take about 45mins to Times Square, but this is not a problem, as you are in an air conditioned train and get to see different areas. Our plane was delayed then cancelled on return and we were allowed to stay in the apartment till leaving for airport. Apartment is exactly as photos and beds were comfortable. They are amazing hosts 👌🏻. We had an amazing holiday thanks to our hosts who made it run smoothly, would definitely stay here again.