My room was extremely dusty and I found crumbs all over as though it had not been cleaned prior to my stay. I found a waterbug after moving a lamp to sweep and another huge dead bug in the shower. I was extremely uncomfortable because of this. Had my boyfriend not been there to comfort me and had I not had my own cleaning supplies, I would have left. The customer service among calling the number given was very useful and responsive. I just feel my room should have been cleaned, especially in this climate. Ironically, I was rushed out of my room before even 10:45AM by the cleaning lady when my checkout was at 11AM. Other than that, everything is as pictured. Beautiful, spacious, and convenient. I enjoyed my stay beyond the issue with cleanliness. I recommend downloading the app before your stay.