This was my first experience with Airbnb, and what an experience to have! It was wonderful from the beginning to end. Once I had chosen Gabrielle & Rich's apartment, they were very gracious and reached out to me several times before my trip to offer assistance with navigating NYC (my first time driving into the city) and parking. Then Rich wanted to make sure they had things on hand that would please me for breakfast. Upon arrival, Rich met me downstairs and brought me upstairs (the elevator opens into their apartment - how cool is that??). I was offered food, beverage, a chance to unwind and was also introduced to the two kitties - Neil and Stella - very friendly and inquisitive, but not intrusive. Rich even got up early the next morning to bake treats for my day. I felt very special! I had a very busy weekend in the city and it was nice to know that I had such a comfortable place to come back to every evening. There were no amenities overlooked, from a fully stocked kitchen and fridge, to fresh flowers in the room, to lots of pampering choices in the bathroom. Lovely from start to finish! I can't wait to start planning my next trip.