Anna made me feel welcome before I even arrived by replying to questions in a timely manner. She greeted me upon arrival and familiarized me with the accommodations. My room and the shared areas were clean and what I expected from the ad. The house was in a quiet area and very convenient to public transportation; even though I returned after dark most nights, I felt safe. It was only about a 15-20 minute taxi ride to/from La Guardia (the downside was that sometimes the noise from airplanes passing overhead could be a bit loud, but not to the extent of preventing sleep). Anna continued to check in with me periodically during my stay, and any requests were dealt with promptly. This was my first experience using Airbnb, and I must say it was a positive one!