From the moment we stepped into the Box House Hotel where our room was housed, we were welcomed. From the chocolate bar at registration to every nook and corner where a staff member was working--we were welcomed and provided help (Fax, printing boarding passes, an extra pack of coffee, suggestions for where to go in the neighborhood). We had no idea that there was a restaurant/bar adjacent to the hotel and were so grateful to grab a wonderful breakfast there after our red eye flight. The staff are all engaging, interested, and we regretted saying goodbye.