The people at the front desk were extremely kind and helpful! The room was clean and the view was beautiful! We stayed in the King Sky Room on the 25th floor. It was perfect for 2 people and right by the Empire State. The location was awesome. The front lobby was beautiful and had the cutest furnitures. The hotel is also very secure and safe - you had to use your room key to use the elevator. The only thing that happened was I was charged 2x for the room - once through Airbnb and then again when we checked in. I realized it the next day and they were very accommodating and gave me a refund from the second charge. It was a computer system issue and not their fault! They were apologetic and very helpful. I would definitely stay here again and I recommend this place to anyone!