I had the most frustrating check-in experience with Sonder. Sonder requires you to upload a picture of the front and back of your license and of multiple angles of your face (but then why use Airbnb, Sonder? Airbnb already checks this stuff - what a time waste). I did as asked, and sent in the above information on their app about two weeks prior. The app confirmed it was sent and was being verified. Fast forward to the day of check-in, I realize they did not send my access code, so I have to call after a 5 hour flight and they inform me that they never received my license and selfie. Strike 1 - their app is garbage, and they said other guests have had the same issue. So then they send me a new link to upload my info again. Their app gives the option to take a picture with the camera or upload a picture. I uploaded a picture of my license I had ready from my phone, took a picture of the back, and took selfie pictures of my face angles. They proceed to tell me that I cannot use a picture from my camera roll. Strike 2 - they don't know how their stupid app works, and how it allows you to upload a picture from your camera roll OR take a new picture. Strike 3 - they made me do the whole process a THIRD time, with me taking new pictures every time. This is the most frustrating check-in I have ever experienced in my life.
The fact that they need this information at all is very heavy-handed and makes me worried that someone could potentially steal this license and/or selfie and use it elsewhere. Also, why if they never received my information the first time, did they not reach out to get it prior to the day of check-in?
The place itself was fine and clean, but I will not be staying with Sonder again based on this check-in experience. For the staff to be so officious about the exact format of the pictures, after their app had failed, made a stressful situation utterly ridiculous.