While the property manager was responsive most of the time to my inquiries this was an unfortunate experience, unprofessional and unsanitary. They say they have “enhanced cleaning protocol” meanwhile basic cleaning wasn’t even done. I have never had a bad experience in an Airbnb so this was a first.
Very Dirty. Not as pictured. The second bedroom has no window or second door, so not only does it feel like a closet, but it also feels unsafe. There’s a hole in the wall above the door that has no window so it offers no privacy or useful natural light.
The bathroom sink was clogged and didn’t drain as soon as we got there. The response from the manager was “I’ll talk to maintenance about any tips.” I finally asked for draino the next day and somebody dropped it off. Worked like a charm. I felt like the maintenance line was said for the umpteenth time.
The floors were disgusting and hadn’t been vacuumed or properly mopped in I don’t know how long. There were dust bunnies of previous guests hair all around the apartment. There was a sticky film all over the floor that was black when I finally got down on my hands and knees with paper towels to clean because there wasn’t a mop. I didn’t want to walk on it barefoot let alone have my toddler walking, sitting or crawling on it. The paper towels I used were black after one swipe. Sent pictures to management.
The bath mat looked and felt like it hadn’t been washed in ages.
The mats in the kitchen hadn’t been vacuumed.
The kitchen sink was dirty.
I feel like this is a mill that just churns guests in and out and doesn’t care about actually providing a good experience. The bathrooms are the only thing that match the pictures. Everything else is different. Old and stained furniture. Broken curtain rods. The bed frame in the queen bed is actually for a king bed and you trip over it. Side note, not toddler friendly. Also, there’s an awkward “step” in the hall that’s not attached because the full bath isn’t level with the rest of the hall. Also not pictured.
Good news- they refunded me my cleaning fee in a timely manner and the location is accurate. Love Hell Kitchen. Feel bad for any other guests if this is their first Airbnb experience.
Ps- The directions for check in say you absolutely must take the lock box with you inside but then the manager says it should be left outside.