The place was so nice and all the staff are really helpfull and fast respond to get anything we asked for. Our first night there the heater was off and we asked the front desk and they immidiately send an engenieer to look at it and fixed it, they even got us extra heater if we needed. Over all I love it! The place was so cozy and quite affordable place in New York! close to the subway and can walk to the statue of liberty tour! Every part of the place is so aesthetic and comfortable.