Rachel is super cool, she was willing to work around her schedule to allow us to drop our bags off earlier than check in time, and she responded quickly with text messages and also checked up on us every so often. She pays a person to keep everything clean so it was spotless when we got there. I believe the host lives there when there are no guests, so it did have more of a vibe of borrowing someone's space than just renting a room (although some people may appreciate that vibe).