Reuvan was very responsive and I had the information necessary as soon as I needed it to access entry. I had a baby with me and it was great to have the pack n play set up by the time I got there. The location of this apartment is amazing for someone visiting family in the crown heights area. Also i didn’t have any trouble finding street parking which can be difficult in this area (and most in nyc lol.) Also great to have shelf space in the bedroom closet. my favorite thing about this stay was the fluffy comforters and pillows. Slept like a baby!