Jessy was very quick to respond at whatever time we would reach out to her. We had multiple questions before hand about how to find the lockbox with the keys in it and where exactly the apartment was and she was very kind to walk us through everything. Check in went smoothly as well as check out. Apartment is at such a great location, just a few blocks from the main strip of Times Square. It has a nice closet with room to hang up nice clothes if you don’t want them to wrinkle, 2 large sofa beds in addition to a full bed in the bedroom. It did have nice air conditioning as well. I will say that if you are a bigger person than I would say this might not be the best place for you to stay, when you are sitting on the toilet your right arm is hitting the side wall, and when you are taking a shower you are face to face with the wall in front of you. But my friend and I had a wonderful time, we are pretty low key and we would definitely stay here again!! Thanks Jessy!