Susan was very nice when we arrived. We were in a bit of a rush since we were late for the first event we came for, which she picked up on and was quick to give info I needed.
The a/c didn't work well in the living room and the guys who slept there didn't sleep well the first night. When I called Susan, she came out to move the a/c unit. The guys couldn't see her moving it by herself so they helped her switch the upstairs a/c with one of the a/c's downstairs.
We had a black tie event to get to on Saturday and while some people squeezed in sight-seeing, I was able to use the wifi to take care of some work. She has a post-it note on the fridge that gave the info I needed for the wifi and I was extremely happy with the two gallons of water since it was a hot weekend.
The double bed in one of the rooms is actually a futon, which I had trouble with so I had to have 2 guys come help me figure it out. I've slept on futons in the past but this didn't pull out like others I've slept on.
It was nice to have a mirror in the downstairs hallway since there were 3 girls and 6 guys all trying to get ready doing full makeup and hair. We had to bring over the desk light from one of the bedrooms to get enough light for makeup though and find an extension cord to get my curling iron to reach along with the desk lamp.
We were in a rush to leave and get back home so we could prepare for work. I asked everyone to put their towels in one place so I could put them on top of the washing machine, totally forgetting that she wanted them on top of the beds.
Overall it was a spacious place and worked for a larger group. We didn't get to use the outside space since we were pretty much running all over the place for events and working but it looked really nice.