Bertha's place is in upper Manhattan and is about a 5 minute walk to the metro. Her home is located in an apartment building and the safety is pretty good, considering that you need a key to enter the main area. My room was spotless and she definitely keeps her place tidy. Her bathtub is rusted but clean -- I personally didn't mind at all. Lastly, Bertha is incredibly sweet and warm -- reminded me of my own mom. I would definitely stay again.