Ann is very responsive & very helpful. She provided clear photos of the entrance with the lock box. The description of the place is 'garden level' which I didn't understand. So, we first looked to the apt up the stairs. But, her photo was the key. Her place was perfect for the two of us, not too big, not too small, well kept & clean. Everything we needed was available. Beds are very comfortable. This was a work-related trip, so I easily & comfortably walked to Columbia Hospital in 10 minutes. Broadway has a lot of convenient groceries & small eateries. It was all perfect!