We didn't have an opportunity to meet Gary, but we did have a sense that he was contactable if required. He left us with sufficient information to find our way around the neighbourhood, which was new to us. The reality of the apartment was largely as described but we were surprised by the extent of noise at night, having said that we didn't really mind as for us it was part of the overall New York experience. We couldn't work out the Apple TV system, I'm sure if we contacted Gary he would have helped, but again wasn't an issue as we hardly spent anytime in the apartment, left very early everyday and came home very late. Location was great, close to many subway lines, although we chose to walk to most places. Local eatery we loved is Rosemary's & The Spotted Pig was good fun.