My entire experience with Eric (first time Airbnb user) was wonderful from start to finish. He responded to my initial inquiry within a couple of hours. The flat was exactly how it is describe in the add/pictures. Eric was able to meet with me earlier than the scheduled check-in and gave me a tour of the neighborhood (groceries, subway). The next day he was in touch to make sure I was settled in and comfortable. Check out was equally easy and flexible. The flat itself was perfect for my needs and I had plenty of room as a single occupant. It was very clean, as were all linens/beddings. The pull out sofa is very comfortable, by far the best pull out sofa I've ever slept in. There is enough appliances and utensils in the kitchen to cook. The building is a tad noisy at all hours, but nothing I didn't expect and it was not a bother at night. I felt very safe in the building. The few other occupants I met were friendly. As for the location, it is truly perfect whether you want stay uptown (cross town bus is 10min away at 5th ave and 97th), go midtown/downtown (4, 5 or 6 train). The coffee shop around the corner (literally 2 buildings away), East Harlem Cafe, is amazing with great coffee and a cozy atmosphere and free wi-fi. Overall, a perfect experience. I felt like I had a home away from home at Eric's apartment. I would go back anytime!