Awful. They own two buildings. One is the actual beautiful Hotel 3232, the other is the “North Tower” across the street which is dingy, smelt like mold and weed, had flies in it, stains on the wall, and a loud broken elevator. I booked two nights so we could check in early in the morning and we ended up checking into the Hilton down the street once we saw the room and the building. They will charge you up the ass for everything and will not give you a refund claiming it is “Air B&Bs” responsibility to refund it. When I went down at 7:30am to see if there were other rooms in the actual hotel 3232 the guy said “someone else comes in at 8 you can ask him about it”. We will be disputing this with our bank and the BBB until we get a refund. $250 for two nights for that trash is unacceptable.