Joanna was not there when we arrived but she managed to get a friend of her giving us the key and explanations. Also Joanna has provided a lit of useful information prior to our arrival in order to use her apartment. The apartment is as shown on the site and is very comfortable to stay. Everything was arranged to make us feeling as we were home and we appreciated it. The flat is well located next to the subway. Our stay was great and we took the best of it.