Ana is warm, friendly, helpful, and understanding. She responded very quickly each time I contacted her. Once, when she was going to be on a plane for a few hours, she notified me and asked if I had any questions/needs well in advance. She is a good communicator - not only quick, but also very clear. The room was just as described, spacious, and very comfortable. The mattress was perfect. Another guest was staying in the other room in the apartment. She was friendly, yet respectful and quiet. The apartment was peaceful and quiet and I felt very secure in the building. I would love to stay here when I return to NYC.