We didn't get to meet Alex when we were in NY but she was amazing to get in touch with. Every time we had questions she answered them immediately. The loft we lived in was a good place and really nice. And everything went smooth. It's in street level, and yes you can sometimes hear people on the street talking but we actually thought it was funny and kind of 'cosy' that we could just lay down and listen to peoples conversation outside. The area is amazing. Its just the best! With lots of cafés, bars, restaurants, shops and the L metro is seriously 2 minutes away. Alex was very sweet and so nice. We hope to meet her next time :-)