Jena and Kirk were very nice and responsive. The building and unit were so cute (even better than the photos), and we slept like babies in the bed. There is a lot of natural light, but the blackout curtains do wonders. We really enjoyed the amenities as well (laundry, gym, etc.) You're right next to the J train, but don't hear it. There's a lot of trash in the neighborhood itself, and if you bring a dog that needs grass, there isn't green space within a 10 min walk. Tip: To open the actual unit door, pull the door towards you first!