Communication should have been better at check in, took us 20-30 mins standing outside to work things out and finally get inside when check in could be very simple. Felt like I had to verify my identity and they didn’t believe who I was saying I was and until they were satisfied they weren’t going to tell me how to enter the apartment. A couple oldish towels for 3 nights stay felt lackluster to say the least. No other complaints. Place is clean, bed is comfortable and the location was perfect, a 2 min walk from the A train