Freezing room. Unable to control thermostat, they say that the heat is controlled for the entire floor of the hotel and not room specific. They provide space heaters which were not detailed in the description, they hardly work and take a while to feel the effects of them. Even with the windows and curtains closed you can feel the cold breeze coming in, I was barely able to sleep. I’m not a picky person but this was terrible, the worst part was how argumentative they got when I told them I didn’t feel comfortable staying there. Ultimately I had to get Airbnb involved for them to give me a refund and a discount on the next booking because of the inconvenience and I booked elsewhere. They were also argumentative when I found what looked to either be lipstick or blood on a pillow and told me “don’t worry it’s fresh, it’s just a stain” which I found to be gross.
I am leaving 2 stars and not 1 because they were communicative, the check in was flexible and the bathroom was clean.