I was so hopeful for this stay because of the positive experience I had at there other location just a few blocks away. However, the spot really fell short.
Pros:
“front desk” or the door person was very helpful and nice upon arriving. They let us store our luggage and helped us contact the Sonder help line because they had not sent us our checkin info. Another pro was the space itself. Once inside the spot is fairly clean and modern and the bed is large. The location is close to the subway, Chinatown, and the one World Trade Center which was cool.
Cons:
Communication with this spot is SLOW. If you need anything from them don’t expect any quick replies. There is no roof access and the common area lounge is rather dirty. The room itself had poor plumbing and the sink and shower had a lot of trouble draining and filled up. For this price, that shouldn’t be a problem. I could have over looked these things if I was able to get a good nights sleep however I was unable to because there was a huge and loud party in our hall and next door. I called, texted, emailed and tried to contact Sonder about this and finally got ahold of someone who said they would send their security up but never did. I understand that it’s a large hotel and they can’t control guest, however I expected a better response from them especially when they have someone on site to address these problems. There was also very loud construction outside that went well into the night. This just made for a bad experience. At the end of the day it wasn’t a restful place to come back and sleep in. Next time I will book with their other location.