Getting the keys was very easy and a small issue we experienced with the lights was resolved quickly. Other than that there was no host interaction, which was fine for us. The queen bed was comfortable and the room as described. It's the right kind of place for someone who just wants an inexpensive room to crash in situated right in Williamsburg, doesn't mind sharing a tiny bathroom with up to 4 other adults, and doesn't need any hosting or amenities. Very basic and efficient, and worked for us!