We arrived very late but Gabriella made it very easy for us to get into the apartment. She had a bottle of wine and chocolates waiting for us which was very nice. Pros - location is great and apartment was very tasteful, clean and well stocked with 2 great balconies. Gabriella was always reachable and helpful. Cons - extremely noisy between the Holland Tunnel traffic and subway which sounds like it runs directly below the apartment. My husband who is a heavy sleeper woke up in the middle of the night due to the noises. Also, Gabriella didn’t allow us to keep our luggage in the apartment while we walked around for 1 hour before we needed to head to the airport. Instead she suggested places which would keep them for a fee. It ended up being inconvenient and cumbersome. Other than that, Gabriella was great.