Bruce was very responsive to us. Location was great and the place was spacious.
The biggest issue we had was the place was not clean. We had to spend over an hour sweeping the house and cleaning the bathroom upon arrival. The bathtub was clogged and full of someones' shavings and mildew. Hairs were all over the floor. Microwave was dirty and food debris on the living room floor which is probably why there were ants there...
Bruce was very apologetic when I messaged him and offered to come over that night to unclog the bathtub. We said the next morning was fine . He came over when he said he would and took care of the clog for us. He was very nice and did his best to remedy the situation.
We chose this place due to it's size, location and reviews on cleanliness. When traveling with kids we need the space and a clean environment. Unfortunately there was some sort of error with the cleaning prior to our arrival, which was frustrating as this place had an enhanced cleaning label and the fee was $150....