Lisa was awesome! She wasn't in town so she mailed the keys to my parents that live nearby which was greatly appreciated. Her room is lovely and clean and neat. The bed was very comfortable and there was plenty of space. They were shampoos and other toiletries left for the air B&B guests to use in the bathroom as well as the use of the refrigerator in the kitchen. Lisa's other roommates were very friendly and very helpful when we arrived. The apartment was quiet and in a wonderful location. We will definitely stay with her again when we return to New York.