This place was excellent! Sammy was great to communicate with and was very accommodating. Our flight got cancelled and then delayed multiple times, so I know we didn’t make the check in easy. They were able to meet us much later than we originally predicted and there was water bottles and a few snacks ready for us. The place & views were immaculate. Everything looks just like the picture! We felt very safe here as you cannot get to floors without scanning your key fob. We walked to Times Square from here, it wasn’t too far at all. I would recommend staying here!