Michelle was easy to deal with and accommodating. Great Harlem Brownstone. A little far if you are interested in downtown, soho, etc, though 2 and 3 trains two blocks away, A, B and C a little further. Great restaurants nearby . Great for family with one child, who could sleep in loft, or more if you use murphy bed, but that would take up most of living space. If over 5' 7", you will have to crouch down to get in main bed under loft. All and all , my wife and I were very happy with the rental! Cool decor!