My arrival was smooth and easy. I didn’t meet Shogo but a co-host was there to move me in and answer all my questions! There was a cleaning lady that came once a week. She was sweet and did an amazing work! The house was as described except for the kitchen that was missing amenities. My room got lots of sunlight and was warm during winter.
My stay here could have been better. The apartment and the location are great. Unfortunately, I had an issue with other residents that would leave their waste (poop and pee) on both the toilet seat and the floor. It was very unsanitary. Soap wasn’t provided and even after I bought some for the house, nobody wasn’t washing their hands. I contacted the host about this and he said he would talk to the other residents. The situation didn’t improve and it became worse. I was constantly cleaning multiple times a day with my own cleaning supplies and I couldn’t take it anymore. I contacted the host a second time and he ignored me. I reported the issue to Airbnb that reached out to the host and refunded me some money for the inconvenience. I was very disappointed by the whole experience but thankful I could count on Airbnb.