Dan was very responsive and check in was easy. We arrived super late on check in day and Dan was available to answer questions. However, the place isn't clean if that's what you're looking for. The counters were dusty like they haven't been wiped for a month or so, the floors were also dirty. Dan and Joe have a no shoe policy, we took off our shoes by the door and our feet/socks were so dirty afterwards we decided to put on our shoes again. The bath towels weren't fresh, they looked like they were lightly used or hadn't been washed for awhile. We found a few hairs on the towels and ear wax. The bathtub had a really old mat in there that was dirty and moldy you must wear shoes to shower. The bed sheets weren't fresh either, we found make up stains and crumbs on at least 1 bed. The place had a small functioning mirror, the other one was broken and stored in a closet. We spent 2 hours at Dan's place trying to clean the place to make it more homey. We messaged Dan, which he was responsive, however he did not provide instant resolutions. We were coming from a 10 hour drive and so tired we just wanted to shower and lay in bed for the night.
We then decided to check out from Dan's place and request a refund that same night (2 hours after checking in) which he didn't offer due to his strict cancellation policy and not wanting to address the situation right away. We then packed our stuff and took our car and were looking for hotels that would take us very last minute. We spent two hours driving around New York while calling hotels for accommodations. Dan offered partial refund (12% of what we paid). We paid around $1500 for 6 days. Now we have an open claim with Airbnb so we can get a refund because we ended up paying so much more money to find a hotel last minute. This was the most expensive new york trip of our lives!
I've never had any issues with any booking before. I have great review and I give great reviews.