its a good place to stay if you are just there to see the city. I would not view this as a place to spend your time long. the check in and out is pretty straight forward and easy. I can't say anything about communication because from booking to checking out I have never seen or communicated directly with the host. On my last night a few new guest arrived who were pretty loud but for me it wasn't a problem. The heater is making some weird noises during the night but you get used to it.