i believe as a host we should Treat guests with more compassion and be more considerate about their unexpected and emergency situations , this could happen to anyone , these values are still more important than money and cancellation policy. This is called customer service .i rented this place for a month and half, and paid a lot but I lose my money because while i was on my trip heading this place , right at the border, my visa didn’t approve, so i had no choice but to cancel my reservation, and went back all the way home in Canada. I had a very very hard time at the border, but immediately i let the host know and explained to host my difficult situation, in hope of he cares and understand the situation and begged him for a full or at least Partial refund because that was my last dollars and I really need it back, I was in too much stress, but unfortunately he didn’t care, no response not even a single word ,and Not even a penny back, only strict about the cancelation policy.