It's a very well laid-out apartment, immaculately clean and well-equipped. Living space off the kitchen, 2 good bedrooms. It was an ideal location for us, less than 10 minutes walk from family. Even without that, Carroll Gardens makes a great base. Lots of interesting shops and cafes nearby, including a wide choice of places for breakfast. We only saw Melissa very briefly but communication and ease of booking were very good
As some other reviewers have mentioned, there is a little noise from above. Nothing major but you are aware of it. Enough to take the rating from 5* to 4.5.