This was my first Airbnb experience and it couldn't have been better! I was taking a last-minute trip to NYC. I had looked at several places and was struck by all the positive reviews Carol had received. The reviews described a great place and a warm, helpful host and both were true! Carol was very prompt in responding throughout the process and provided helpful information about the neighborhood and places to eat. The room and private bath were clean, quiet, and very comfortable. The rest of the apartment was lovely. I wouldn't hesitate to stay with Carol again!