Overall, the location was great, room was spacious enough, but my experience with Jurny was below average. Initially I was a bit confused about what Jurny (non-floor staff; phone communications) is, and how is it related to Shoreham on floor.
The main issue with me was there was always a significant delay in communication between non-floor/ by phone Jurny people and floor staff. Below are some examples.
The check in procedure was not smooth. I arrived at 2.30pm—90 minutes before the check in as per the ‘protocol’. It was clearly communicated that the check in was at 4pm, but I thought if the room was ready I could check in a bit earlier. I talked in person with the head of housekeeping who confirmed with me that my room was ready. Jurny phone-staff members didn’t enable access to the door as per their protocol until they confirm that the room is clean. Fine with me; I waited for about 25 minutes for Jurny to confirm with floor people that the room was ready and then I left as it was taking too long. Around 50 minutes later they confirmed a simple information that the room was ready.
Before I checked in I asked for additional towels. They were not there when I arrived. Then, when I checked in I asked for pillows. It took me so many times to order pillows/ towels! Not convenient