I've used Airbnb for years and never had an issue, so this experience was as shocking as it was disappointing. Martin is grossly misrepresenting his property. 1. There is NO parking on premise, only street parking which is hard to find and has alternate side parking restrictions. I would not have booked this Airbnb had I known this was the case, and it ended up making me late for work. 2. Martin claimed that his listing was a "penthouse" because it was a spacious top-floor apartment with roof access. 3. Martin is basically running a hotel. He did not disclose in his ad that there would be multiple other guests in the adjoining rooms. This is not what I expect from Airbnb! In fact, this was a 4th-floor walk-up to a cramped apartment and NO roof access. Even in terms of square footage, this was nowhere near close to accurate to the description. 4. Martin advertises AC but my room was a box w 2 small cutout windows close to the ceiling from which some AC came in from the living room. The room was hot and stuffy and while he did provide a fan (pic attached) it did little to cool the room. We had to sleep with the door open, reducing our privacy tremendously. As a result, I did not get much sleep and was not able to perform at work the next day. 5. The room also DID NOT have a lock on the door as advertised. 6. In spite of all of this, Martin still had the audacity to send me a picture at 10 pm (pic also attached) of a (singular) hair strand in the bathtub, claiming it was mine. It was not. But failed to acknowledge that the bathtub obviously had not been cleaned in some time and there were many pubic hairs in and around the tub (pic attached). When I spoke to him about this he insisted it was my fault and failed to address the issue of cleanliness. He claimed I was in the wrong because I did not stay for his entire tour during check-in (again, bc of the parking situation I was already running late for work). This last issue is the most serious because it triggered my anxiety and panic which is the result of having previous roommates do similar things. I am not his roommate, I am a guest and I have paid him to stay there. My friend, who was the other confirmed guest, and I never felt comfortable in the apartment because he was so rude and abrasive. Neither of us felt comfortable taking showers there because of his attitude and complaints. We went to work dirty and tired! Initially, I only asked for a $70 refund, but because of his rudeness and gaslighting (pic attached), I would now like to request a full refund. This is by far the worst Airbnb/hotel/travel experience I have had.