This is my second stay here & I couldn't be happier. I am even more pleased than the first time. I used the kitchen this stay & it was almost like home. She is(great with communication. I have always had some sort of issue (of my own doing) & she has ALWAYS been great with helping in the solution. Unit is a walk up, not bad at all. Very spacious, clean, smells good. Just always perfect. Thanks Felicia, will stay again!