This stay looked generally ok and Richard was responsive to questions and helpful with check in, but we ended up switching to a hotel at a cost of several hundreds of dollars after 2 of our 4 booked nights. The noise from upstairs was far worse than the listing implied. The listing did say there was a family with kids upstairs you might hear, but the floor and walls here are paper thin - we heard everything. Every morning by 7am there was banging on a piano, loud running and screaming, and the adults’ footsteps were like hammers. This continued through the day and it was impossible to work remotely from the apartment. Richard was unwilling to refund any portion of the stay. He asked me to cancel so he could try and rebook another guest, which I did, but he did not get a new guest. I would have given 5 stars if met in the middle to refund even one day. To other travelers I recommend bringing ear plugs and for anyone seeking to work remotely to look elsewhere.