The hotel was neat, close to subway and other places in mid town. The one problem that I faced while staying at the hotel is that my door electronic key pad did not work. I came home late at 2PM after watching US open and was locked out. I called the help line and they couldn't remote unlock the room for me. I had to wait in the lobby from 2AM to 8 AM unit the house maids showed up. Very frustrating and unacceptable support. I was reimbursed for one night but this in no way alleviates the inconvinience that I faced. I hope Ridge addresses this support issue for guests going forward.