John and company are excellent with communication. They were able to facilitate an early check-in for my family and me. The place is beautiful and huge, so it's great for a family or group looking for a place to stay in NYC. It has the added benefit of all Astoria offers in food, culture, and shopping and is very close to Astoria Park and the water taxi. It is a bit of a trek to the train, but close enough to make getting anywhere in NYC easy. I highly recommend the apartment if you want a roomy place full of hospitality and close to a ton of attractions!