Please make sure that you check with Dylana before arriving on 1) the steps to get into the apartment and building (since it involves multiple keys and lock boxes) and 2) that the keys work. I was unable to access the apartment on a late Friday rainy night around midnight due to faulty keys and forced to find an alternative stay at 2/3 AM in the morning. Despite multiple calls, voice mails and Airbnb messages that night Dylana only contacted me the next day late Saturday morning after which I requested the max allowable refund. The refund process went smoothly and she was communicative.