Kelly was super responsive. Apartment was very cold and did not have heat (I stayed in April and there was stubborn cold weather for a few days) but she dropped off heaters the next day to accommodate us. I also had no idea that you have to indicate the number of guests so I originally put one instead of three, but Kelly was patient and just sent over a request for the money to update the payment. The only thing that was not quite as I expected was I paid for the whole apartment and only had access to two of the rooms - the third was locked with personal items. Again, I indicated I was only staying there but I still was disappointed that I paid for the three rooms as advertised and only had access to two. So if you don’t have three guests but would like access to all of the rooms, I would reach out to her and let her know in advance.