My mother stayed in Cleo's apartment when she came to visit us in NY. I live just around the corner so the location worked perfectly for us. Cleo was very hospitable, meeting us for check-in and checking in via text.
The bedroom faces a busy street and my mother found it difficult to sleep there and ended up sleeping on a pull out couch in the living room. Cleo was very helpful in trying to find a solution and it all worked out fine in the end.
The apartment itself is very clean and very cozy.