What a great little hotel!
The staff we interacted with were all polite and friendly. Check in was an absolute breeze - ID, payment of taxes (which is clearly listed on the listing), and a refundable deposit.
Per the room description we were on the 9th floor in a room with a double and single bed. No balcony / patio as in the description though there are rooms with balconies. To be honest, that wasn't a big deal as we spent so little time in our room.
The room was clean, a reasonable size for NYC. There is a fridge in the room. Tea and coffee is available on the ground floor in a little sort of kitchenette. The TV had sufficient channels. There is an in room safe - unfortunately for us prior guests had left it locked so we couldn't use it (that said we could have asked the staff to reset it). Plenty of storage for those who choose to unpack. The beds were comfortable with 4 pillows on the double, two on the single. The sheets were super soft.
Bathroom is compact but functional. Nice hot water which even on the 9th floor came through quickly. It's true when the description advises a deep soaking tub!! We've not seen a hotel bath that deep with the exception of much more expensive premium hotels.
We did have a little trouble with the A/C which kept switching itself off at night and resetting itself to a higher temperature but as we were only there 2 nights we didn't worry about letting the staff know. The curtains in the room also have some large tears which mean they don't close properly. We fixed that by pulling them together with a few pegs.
Downstairs there's a little open air garden space. Lovely murals of the NY skyline on the walls. We thought that was a nice touch - a bit of space to hang out that's not in your room.
We would absolutely stay again!