Our group was excited to stay here but leading up to the trip it was hard to communicate with the host. It took a while to get a response each time and I had to check in multiple times to make sure things were set to go. Communication was hard even when I tried to very politely check in through the inbox. When we got there we were informed that our room with an upgrade was not available even though we had paid the upgrade.The room itself was pretty big and fits about 7 people. Please note that when it says 2 bunk beds that means a total of 2 mattresses (one top and one bottom) and not 4. Room service was very nice and the hotel staff was kind. Good location pretty close to time square if that is where you are trying to be and a block away from the subway.