Having booked this studio prior to a job contract in NYC, without having a clear idea of my logistics, upon arrival I realized this would not work for the extended time frame I had booked. Judy was gracious in allowing me to cancel and provide a refund of the days I would not be staying without issue. Fellow renters were a bit loud at times and Judy was always responsive with attempts to remedy any concern, offer info on local culture, etc. This is a great place for a shorter term renter who will be enjoying all the city has to offer.