This was my first experience with airbnb. I thought it was pretty neat that she used keycafe, which I learned was a key exchange service provided by a nearby cafe. It was easy to get the keys once proving your identity, so everything is super secure. Katie's apartment located a few steps away was just what we needed. Cozy, clean, and in the heart of Williamsburg. She had anything and everything you need to make yourself comfortable. she didn't bother us but was eager to help i.e. suggest great food places when we asked. Even though we didn't meet her face to face, the experience was smooth, completely convenient and secure especially for two young ladies roaming around NYC. I can't wait to rent from her again.