When we first arrived the keys were not working properly. Wei quickly got someone to open the door and when we were not looking a new set was placed on the dresser. The room was exactly as the picture. Plumbing (shower and toilet) was sort of backed up but was manageable. The neighborhood was great and is close to a variety of transportation making it easy to get around. I would stay here again if I need a room. My boyfriend enjoyed the stay too. He has never been to Brooklyn and enjoyed the 24 hours deli close by.