While the room was clean and in a convenient location, the receptionist had not received any communication, did not know which room was ours, and told us we would have to reserve somewhere else. More than an hour passed before the problem was resolved. Worst of all, we were told we would not receive the key unless we gave the receptionist $100 cash deposit for which there was no receipt and which we would not be able to get back until 9 o’clock the next morning. There was no mention in the listing of this requirement. By then my credit card had already been charged so I had no choice.