The check in and checkout processes were extremely frustrating. We were given multiple different codes to try that didn't work and after being on hold for 30 minutes, help from two different maintenance workers, and a load of frustration, we were able to get into our room. Similarly, the checkout process was frustrating. We were locked out of our room two hours early and had to once again go back and forth with the front desk and the customer service line to be able to get back into our room. Because of these huge hurdles, we missed a reservation we made and had to uber to the airport to make our flight home. The hotel itself was fine, but these huge issues mean that you should definitely be wary of trying to check in on time or leave the room before you have your luggage all together.