This was my first time using AirBnB and Jennifer was really great! She was flexible with the time I arrived and made sure the apartment was clean, had clean towels, and sheets. The location is in an area close to many things, including the empire state building. After we checked out, Jennifer made me the best iced latte at the coffee shop next door. Overall great stay and super friendly service! The only thing that was difficult was carrying my suitcase up 4 flights of stairs.