Alison met us on arrival and was very welcoming and we met Dane the next morning. They both were more than happy to answer all our questions. The apartment was beautiful and suited our needs and the welcome book had all the information you needed. We were travelling with our 6 year old and we felt very safe in the neighbourhood and the apartment was close to the subway that took straight into Manhattan. The only fault was the house next door is being renovated so there some noise during the day but we were out until late so it wasnt an issue for us. Alison did email apologising for the noise.