I was stuck at JFK airport for an unexpected overnight layover because they wouldn’t allow me to travel with my cat overseas. Lakshmee was very quick to accept the confirmation and the room was ready for me get within an hour of initial booking. She was there when I got there approximately one hour later and showed me around the place. She was very welcoming and answered all my questions. We chatted for a bit and she gave some suggestions for food as well. She also didn’t charge me the $25 pet fee due to my situation which was really awesome of her to do. The price is very fair and it was roughly 10 mins from the airport, area wasn’t bad at all and was safe. Awesome experience which made my really stressful day just a little easier. Thank you again Lakshmee!