We had to write Airbnb. And state I’d like to bring to the attention of Airbnb support the condition of our rental unit upon arrival. We’re extremely disgusted and uncomfortable. Firstly, the unit extremely hot upon entering. None of the air conditioning units were on to cool the place down for our arrival and Filters were nasty. All of the beds are dirty. The pillows and sheets are soiled, and look as though they have not been washed from the previous guests. (See photos below) We are on this trip for work, we work 12 hour shifts so it is imperative that we have sufficient rest. Unfortunately the mattress was the hardest I have ever felt. I got no rest and was miserable at work due to jet lag and lack of sleep. The neighbors were also blasting music until 4am which didn’t help. The bathroom also look as though it hasn’t been cleaned. The toilet was dirty, the tub was dirty with a disgusting mat that was absolutely unsanitary. The bath rugs have stains and look dirty also. Michael had no empathy. He tried to correct it but the way he went about it and the back-and-forth we had wasn’t comfortable. As a host myself I gave Michael tips for next time. We are in a pandemic COVID 19.
Still waiting on Airbnb to get back with me on the solution to whether he should refund us our money. There’s been days and I’ve been going back-and-forth with him an Airbnb in the money still hasn’t been refunded as agreed.