Dean and Paula came to my rescue when I was stranded at JFK overnight. They got back to me near instantaneously and really saved me (everything was booked up because the UN was in session and Obama in town). Uber has trouble understanding exactly where their house is, and when my Uber Pool dropped me off in the wrong place, Paula came and rescued me. Hugely appreciative! Nice clean 'pleasant place' as they like to call it! :-) Kind and friendly hosts too!