Amanda and Jessica were both very accommodating, and flexible. They responded promptly to any questions or requests we had. The only TV is in one of the bedrooms, not common area. The bedding could be upgraded to make it a more comfortable stay. The sheets were thin and worn out. The pull-out sofa is stained and worn. The towels & wash clothes looked like cleaning rags. Plumbing is an issue; the toilet/tub leaks. One of the toilets did not flush properly, even after maintenance came to "fix" it several times. The refrigerator is gross. It needs to be deep cleaned.