Gladys was absolutely wonderful. She was very sweet and great at immediately getting back to us. Overall, the Airbnb served its purpose as most of the time we were only there to sleep. If you are planning to go into Manhattan, the metro is only about a 10 minute walk and there are several restaurants nearby. It will however take a little while to get to downtown if you decide to take the subway. During the day, we felt pretty safe and there are people walking around, however there were a few times at night where people got a bit sketchy. Again, great host and if you are looking for just a place to sleep, this does the job.