This is my second time I have stayed here, it seems as if they have changed the layout and perhaps remodeled since I was previously there 3 years ago. Its in a great location which is close walking distance to Madison Square Garden. So if you are coming into town for a short visit to go to a show there and don't need anything fancy, this is a perfect option. The pod rooms are small, so if you're a backpacker, that's perfect. If you like to bring a ton of luggage and like to sprawl out, this is not ideal for you. The value is great considering that they provide 24/7 items like fruit, bread, butter, milk and cereal to enjoy as much as you want at any time during your stay. And they are great about letting you check in and leave your luggage in the office if you need to check in before your room is ready or leave your luggage if your flight is very late after you check out. The space IS up a flight of stairs. I had a 45lb suitcase so it was a pain. But this isn't my first time staying here so I knew this already. I did have someone help me carry it down when I left and I'm pretty sure if I needed someone to help me up with it when I checked in they would have happily done that. The beds aren't all that comfortable, which I was aware of from the last time I stayed. I was only there for a night so I toughed it out. This is not the place for you if you are a very light sleeper as you will hear anyone that is in the space, if they are snoring, have set their alarm very early in the morning, etc. They do provide excellent earplugs for you so I had no issue with any noise keeping me awake. The space overall was pretty quiet and they do a very good job of making sure people keep the noise to a minimum.