Alan was flexible, and wonderful in staying connected with us! I felt that at any time he was available to help us with any of our needs. His place was very clean, and everything was offered that we could have possibly needed (including shampoo and makeup wipes in the bathroom!). The street was quiet at night, which I was surprised about (it being New York and all). He even has tv's in each room, which was a wonderful surprise. We were very impressed by the cleanliness of the place. Would definitely stay in the future, and recommend to others