Location is great; walking distance to Times Square & the end of the High Line, surrounded by good restaurants and close to two different subway lines. Pat was very helpful and prompt to reply. We didn't see Pat face to face until the very last night of our 11 night stay, but still felt at home.
Only downside was the stairs as the room is located on the fifth floor. The room (larger of the two available) also gets quite hot even when it is cool outside. Thankfully the room has an air con (though it's super noisy!).