Pam is an incredible person. She was very accommodating to us and made it very clear that she cared. One of the greatest things about her was she was willing to invite us to some of her personal events. For example she invited us to a Bible study one night and a BBQ -- a hotel receptionist would not do that!
The accommodations were pretty nice -- very clean and homey. The one thing we didn't realize was there was potential for your group to be sharing a bathroom with three others. By the end of our stay there were 9 people using one bathroom -- that was a little difficult. Nonetheless, it was very nice having people staying with you from different cultures. In our case we were from Ohio while another group was from France and another group was from Senegal and Tobago.
This is an amazing place to stay and I highly recommend staying here if you are traveling to NYC.