Nicole was great during the set up process and we even asked to drop our bags early so we could enjoy the sites. Her sister was there to greet us and show you around, gave us directions and also train schedule etc. Very nice! The apartment was in a nice neighborhood and it was easy to access transportation to get to the city. It was very clean and it had everything we needed from towels to kitchenware and everything in between. When we were leaving, they met us and helped us with our things and to hail a cab! I would highly recommend staying at Nicole's and will stay there again upon my next visit. Very easy and responsive to all my questions and we had a great time. Thank you!!