The staff here is very nice and friendly. When I arrived at the hotel, my request for the room was still pending which means I can’t check in right away and the host on Airbnb didn’t give me any response at that time. But the staff here helped me with processing my request immediately and arranged a nice room for me. I appreciated what she has done for me and Millennium Premier is a hotel with good location, it will make your time in NYC much better!