Never again SONDER Apartments! We decided to celebrate New Year's Eve in NY at very short notice and booked our accommodation in the evening before departure. Unfortunately, we were very unlucky and had to cancel the booking the next morning due to Corona, just a few hours after booking. I contacted AirBnB directly - they told me that the landlord sets the cancellation policy and they couldn't help me if the landlord wasn't willing to accommodate us. The landlord, Sonder Apartments, had no mercy whatsoever and charged us the total amount of the booking, 1,350 euros. We did not even want the money back and had offered to accept a voucher because we would have liked to come back at a later date - but that was not possible either. We were left with the full costs although less than 8 hours had passed between the booking and the cancellation attempt. I think this is pure rip-off in Corona times and can recommend everyone not to get involved in such cancellation conditions at all, because nowadays something can ruin the trip for everyone at short notice. I am also very disappointed with AirBnB as the operator, as I would have expected AirBnB to be able to influence the landlord and ask him to accommodate us in some way. Thanks for nothing. Not that we were not already totally disappointed to have to do without the trip, we are now stuck with the costs. By the way, Lufthansa reacted differently: they cancelled both flights directly and without hesitation and refunded us the costs 1:1. That's how you can work and treat your customers.