We spent over 2.5k for a studio that did not have a working TV. We started our complaint upon our arrival but did not get it fixed until halfway through our stay. After days of complaining and being told that “the tv worked fine for the other guests” and “it’s just the remote” as if we were idiot Luddites unfamiliar with technology, he finally called a service to help. We couldn’t leave work and missed them because of an emergency. Further one doesn’t expect to have to take off time from work to fix a tv in a placebo that you are already paying for because there is no property manager (Dan is living 6 hours away). After a few days they returned and replaced the box. Dan was not gracious during the process and refused a refund. Airbnb did not agree with him and gave us a small refund after showing the egregious text thread.