Leora was really proactive and organised in making sure that we were able to get the keys to her condo. She is very responsive! The view of NYC from all of the condo windows is stunning! If you're staying there in warmer weather- she has a great balcony where you can sit and enjoy the view. She takes feedback from past reviews seriously - and we could see how she implemented some changes for our stay. I especially appreciated the extra amenities she was able to share when she heard that I was traveling with a baby. One thing to consider might be writing up a one-pager that includes info on internet access, how to work the water filter, where to the find the garbage chute and the laundry room (and necessary details) and maybe some info on favorite local places to shop/dine. Maybe also update the amenities section/description to clarify that laundry is in the building but not unit, and that the kitchen doesn't have a toaster/microwave or coffee maker. It's absolutely not necessary to have these things - but knowing ahead of time would help with planning.