While Chantelle responds quickly for the most part, when the problems get big, her help is less forthcoming. We arrived to a broken shower that I had to leave my daughter's hospital room (we were there for her surgery) to supervise the plumber to get it fixed. While the two rooms are okay, it definitely has the feel of an abandoned college apartment. The oven broke. The a/c is held in with tape. The place is drafty and the bar nearby is noisy. The location to the hospital was key for us. This was our first and last stay with Airbnb though. There were too many problems. I'd rather stay in a hotel where everything works.