Alex was very nice when I asked to check in a little early. The room was ready and as pictured. Nothing fancy, but I only used it to sleep as I was out and about all day. I felt very safe and secure the whole time as a woman traveling alone. The only reason why I’m giving 4 stars is because the bathroom wasn’t as clean as I would have liked, but if other guests are using it as well then it’s not on the host. I’m also particular about my shower space! Overall, it’s a great place to stay if you are in NYC for a short time and don’t want to spend a ton of money on lodging.