Hellen was very helpful with everything. Honestly a bit more inquisitive than we needed (I know the area, lived there and we were quite busy so didn't have time for much communicating). Her place was nice, clean and snacks were nice. My dad slept in the bedroom on the larger bed. The bedroom was huge. The bed I slept on was quite narrow, but comfortable for the size. The front door from the street was difficult to unlock and lock up again, not til the end of our stay did I finally get the hang of it.