Max is a great host. He’s quick to respond to your messages and has a place close to some spots like absolute bagel, Central Park, and a subway station.
Unfortunately for my wife and I, there was a mix up with getting into the apartment unit and our room.
We had difficulty getting the key due to it being missing and once we got to the unit there was someone else staying in our room. We were told to settle into one of the smaller rooms and was promised a refund. I initially thought it would be a full refund since someone else was staying in our room but it was partial. Either way we were refunded a portion.
There were also a couple of baby cockroaches roaming the walls in the bathroom. On top of that the other guest left his towel and belongings in the bathroom so it felt like we had to always move around it.
The room itself was fine. The bed and pillow did feel a little grungy and there was a roach motel in the corner next to the door which made it feel dirty, but for our purposes of going out and coming back to sleep, it felt okay… still just under par for what we had expected.
There were also handwritten signs taped everywhere on college ruled paper that were hard to see at first. I almost felt like the bare minimum was done to accommodate guests.
If the check in process were better and the place were cleaner, I would definitely have thought very highly since Max seems to be a very nice person. It sucks to write such a review for him.