Lika was quick to reply and very easy to communicate with. not her fault but you cannot control the heat in the apartment. It is controlled by the building. It was very hot so we had to open the windows and of course you then hear the street noise. As most people know New York bathrooms are quite small. This bathroom was incredibly small. If you are a little bit of a bigger person you will likely not be happy using this bathroom. the apartment was very clean and other than not knowing how small the bathroom is the pictures are accurate.