We were personally met by the flat's caretaker, quite late at night, and he made us feel very welcome. It was an easy and streamlined process. The flat itself was perfect for our needs - competitively priced, cozy, conveniently located near several subway stations a few short blocks away, and in a good neighborhood. In fact there is a great little Italian restaurant just down the road, that has a write up in the Lonely Planet. Being so close to Central Park was also a big plus for us! I thoroughly recommend the flat.