Renee is organized and very helpful with the little things that always come up during a vacation. We had an extra guest one night and Renee thoughtfully provided a roll-away bed and extra linens. Sergeii was also there when we needed to figure out bow something worked. The apartment is roomy and fully furnished. It's a short walk to the A or C subway and they can take you almost anywhere. We enjoyed our two-week stay inspite of the blizzard!