Soledad was always responsive and helpful with any issues I came across with. I wouldn’t recommend this stay as a couple, as you don’t have much privacy seeing you share the rest of the apartment with someone else. The kitchen did not have any plates/bowls, the cutlery was replaced only after I asked, but at that point we had already eaten and left for the day. The room only has a bed and one night stand, with a walk-in wardrobe but not any shelves. The bedroom was clean, with a comfortable bed and soft sheets, however the bathroom was dirty (as someone else was staying there too). The walls are thin so you can hear the other people in the next room. I guess if you only want to stay for a night it is ok, but not for a weekend trip to see new york.