Clean, pictures are accurate. Check in/out is easy. Echoing other comments that if you do need something, Sonder is totally unresponsive. The “contact us” section includes a number to text for 24/7 support. It’s 48 hours later, I’ve checked out already, and I still have not received any response. In my case, the water pressure in the bathroom was problematic. To flush the toilet you had to run the shower for several minutes first which I discovered by accident the next day. The sink faucet on hot or warm also had very low pressure.