I have it five stars because everything was exactly as advertised except a bit better. As soon as we walked in the smell was the first thing that caught us. It was a calming aroma that made us feel so relaxed from the first time we walked in. Even though the apartment is small, she did an amazing job of making it feel comfy and inviting. Everything was spotless, the beds and pillows were so comfortable especially after a long day of walking around. I also appreciate the fact that she had a folder with a list of restaurants that were close by because we were so hungry when we got there. So overall, I absolutely loved the experience.