Although I did not get a chance to meet Stephanie, her communication was timely & on point. Upon check in we were surprised to be welcomed with coffee, teas, water, a B&BW gift set & laundry necessities. She offered literature on local hot spots & current plays offered in NYC. The shower as shared by others was amazing & the bed, more on the firm side.
We arrived during the Nor'easter & did not have heat the second night (the only hiccup during our stay). However, it was taken care of within a few hours of notifying her of the concern. I would recommend her accomodations in a heartbeat.