One star because I Didnt get the chance to even enter the unit…. My family and I arrived in the city around 10pm I messaged the host and they responded with the door code to get in the building…. After that I needed another code to get into the unit… I told them about the issue and they insisted that the code was correct… I couldn’t get in but tried for almost an hour…..at this point it’s 11pm and the family and I are exhausted… suddenly NO REPLY!!! What so ever!!! I had to immediately figure out where we’re staying for the trip…. Ended up booking a hotel on the other side of town not the best area…. Such an inconvenience and it’s cold super cold!!!! Customer was great and handled the situation well!