Checkin Process was a bit frustrating due to my reservation not being found. I kept asking if they could see my reservation with no answer. I was already charged the total amount. I was exhausted and had just gotten to the US from Switzerland, so waiting for almost an hour in the evening sucked. The front desk apologized and offered me a complimentary drink from the bar, but I was so exhausted all I genuinely wanted was a bed. Finally, after being checked in and upgraded, which i appreciated after how long I had to wait for a room. The second issue from my one night stay is something scary that occurred. While finally resting in bed, a random hotel guest walked into my room!! This guest had just checked in and was just as frustrated with the hotel as I was. I frantically called the front desk and told them what had occurred. The customer relations promised this was done in error and asked if possible to pick up new keys and even granted me a late checkout due to this terrible incident. This hotel is in a perfect location and is a charming hotel. I think they need better communication and the reminder that guests should always come first.