Ms. Viviana was a great communicator. However, I reserved this room for 3 nights & didn’t stay. I was okay with being charged for my 1st night because i did use the bathroom and kept my bags there while shorting everything out. (Read below)
I must say I HAPPILY GOT APPROVED FOR A REFUND even though Ms. Viviana denied my request. I am so thankful for Airbnb being understanding to my situation and upholding a great standard and caring about their customers.
Here are a few things to be mindful of:
1.You have to walk down an alley to the the side door (your entrance).
2. There are two huge photos of family members/friends on the wall of the home that might be a little creepy or make strangers uncomfortable. You must pass them in the living room to go up to your part of the house. Although it is someone’s home, I think host should be mindful when opening their home and also those photos aren’t shown in the images showcased on the profile images. I honestly wouldn’t have reserved the room if i saw them because I like Airbnb spaces are very neutral ex: landmarks, flowers, clocks or nothing)
3. My room bedding looked nothing as pictured. In the photos it shows a lovely blue bed set with multiple pillows and white towels. When i arrived, nothing of the sort. The sheets were mix-matched, two pillows and a different blanket.
4. My brother helped me bring my bags in and I believe since Ms. Viviana had bad experiences with other guest abusing her “no visitors” rule she is very cautious. (From reading the convos in her prior reviews) She inquired if I was breaking the rule via text (she is seeing my brother and I on her cameras) and I said no it’s just my brother. She did apologize.
5. There are a lot of people in this space. That reflected in the noise and cleanliness of the bathroom.
(Hairs in the drain)
6. I could not find parking. I understand it’s Queens N.Y. Hence why I didn’t stay. I ended up going to my family’s home. When I told Ms. Viviana that i wouldn’t stay due the other two days due to the parking issue she said to contact Airbnb. Her concern was she would not be able to book her space due to my cancelation. Although I was okay with being charged for the first night although I didn’t stay.
7. My charge was 180 and I requested 100 refund for the two days. Ms.Viviana denied it but Airbnb refunded me. I was hesitant to write this review because I DON’T LIKE MESSING WITH PEOPLE’s money and leaving negativity but I just wanted to be honest about my experience since reviews are so important on this platform. God bless everyone reading this. xoxo