Kathleen was very courteous and flexible. At check-in she was thorough and brief in the run-down, which was appreciated because we were tired beginners of the sub-way system. The room was just what we needed for mid-day naps and having all essentials for cleaning up at the end of the day. Kathleens classic brownstone walk-up could not be any more centrally located in the Brooklyn area. Two different subway lines are within a block in either direction and there are countless coffee, bagel, lunch, and markets in the immediate area. Kathleen even went above and beyond by printing our boarding passes the night before our flight home to avoid the $10 charge at the airport while flying with Spirit. We had a great time!