We arrived at 3 pm wasn't checked in until about 3:30/ 3:45 because our 3rd party booking through Airbnb was not in their system despite showing them my confirmation. We had to leave and walk around the city with our luggage bc the lobby was full of guest leaving of waiting for food. Also, if you are booking through Airbnb, the description of the room may not be the reality of your booking. We booked a kind city view and was given a queen with and obstructed view of water tanks and a brown brick building instead of the actually city view on the empire state building side. When we brought this up to their attention they said the price of our booking reflects the room that they have available and that the king city view we're occupied. Please be prepared to get whatever they choose at the til of your arrival. This experience really impacted our stay.