Jeanine and Sergio are super nice. I didnt get to meet Jeanine because she is on a business trip. But Sergio is there for any questions and help. They make sure I am well informed of everything I need to know travelling in NY and that I am comfortable with the place. The place is exactly as described, very clean. The neighborhood is quite safe actually and within walking distance to central park/bars/aupermarket/metro. I will recommend this place to my friend.