Agnes was very nice and caring. She did everything to make us feel comfortable and was always available. The room was lovely, warm and big enough for three persons. We could use her living room, two bathrooms and the kitchen. Breakfast was included, snacks and sodas were in our room, which we were very thankful for. There was an iron, a dryer and an extra heater in our room. The apartment is on sixth floor, but there is a lift in the house. The neighbours are very nice and helpful. The sub was just next to the apartment, four station away from times square. So, from every point of view, it was a nice stay!