Florence's apartment was a lovely refuge for our family trip to NYC. Situated relatively close to several public transit lines, the subway ride downtown to many of the sites was 30 minutes or more. The benefit of this was that the neighbourhood was fairly quiet without the noise of the big city. Harlem has definitely improved from a safety perspective. We felt safe walking at all times (including nighttime with kids) and people in the neighbourhood were generally friendly. It is not a high end Manhattan neighbourhood yet so stores and restaurants are still catching up with the changes to the residential options. The decor of the apartment is exactly as the beautiful pictures in the listing. The beds were very comfortable and cozy - my kids enjoyed each having their own separate bunk. The kitchen was well equipped enabling us to prepare breakfasts at home. The apartment was immaculately clean. All questions were answered promptly by Florence's house manager. Our flight was delayed making our arrival later than anticipated and the house manager was very accommodating.