I greatly enjoyed the location. the apartment itself was very clean and cozy. it was a little on the smaller side but for NYC I think thats expected. I was worried about the noise level, being that it's a first floor apt, however, once it hit 10pm it was pretty quiet. my only complaints were the water lines get very hot and one is right by the stairs to a lofted bed so sometimes you'd subconsciously touch it and it hurts. there's also one in the bathroom that can make the bathroom really hot if you have several people taking showers. I also wished there was a little privacy curtain for the lofted beds. There were plenty of extra sheets and towels so I was able to make my own. I was having phone troubles on my trip and was unable to ask them if they had something specifically for that purpose. They did send me several messages during my stay to check in with me and make sure I got in okay ect., so, I think that they would be easily reachable if you had any issues. Overall, I was very happy with my stay and hope to use this location again in the future!