Poor communication. Shouldn’t take 4+ hours to communicate with a host through the platform messages. If you only want to be contacted via the message board on here then make sure you’re accessible otherwise what’s the point?! They left the lock on the gate and we had no way in. I was in the city when it was 38 degrees at our arrival. We had to go across the street to squat in bare burger until Airbnb could contact them to get out the cold. After 90mins and no success, Airbnb offered to put me in a hotel. I opted for a refund and stayed with family. These jokers left a key lock on the back of the gate impeding it from being opened. When they wrote back it was over 4 hours later and all that was said was it was a simple latch to the gate that needed to be raised. I did that but it couldn’t be pushed open because of the gate lock!!!
I’ve stay in 5 Airbnb’s and this experience soured it for me!