The place was clean and when I contacted Jules the person I spoke with was very friendly. I did not have to contact them for any problems because I had no problems or concerns. The pictures shown on the advertisement is just as what was in the home. The only issue was parking. This is New York and one have to look for parking on the street and possibly may have to park on another street and walk a little to the address. Our stay was very comfortable. If I have reason to be in that area again I will surely try to use this Air B&B again.