Mahmood was always available to help us and he and his wife are very nice. The place was neat and clean and our area upstairs was private even though we were sharing the home. We had never been in Staten Island before and we liked it. Its a cool neighborhood and the views are pretty awesome walking around the waterfront. Public transportation was available to everywhere we tried to go on the Island. Just be aware that if you plan on going anywhere on main land with public transportation you might need to leave with some time in advance as waiting for the ferry, subway etc takes a bit and it can add up without you even noticing. Anyway, our stay was great and would totally stay with them again!