Hazel's apartment was cute and spacious, in a very nice and quiet area of Brooklyn. The living room was especially lovely and felt very homey with its piano and stacks of books. Unfortunately, we did overall have a negative experience with our stay. A few days before our trip, we received a request from Hazel for an additional unexplained charge of $28 (over half of the confirmed price we had already paid). It took days of persistent messaging for Hazel to respond with the reason for the charge - she claimed it was because the cleaning lady charges more for 2 people, which didn't quite make sense because we had booked our trip for 2 people from the beginning. At this point, however, it was the day before our trip, so we didn't feel we had any choice but to pay the money. The actual process of retrieving the apartment key was very simple, but when we went inside, there were multiple unmarked bedrooms, and we had not been told in advance which room was ours. When we did identify our room, we found our bed completely unmade and clearly slept in, with visibly dirty sheets covered in dark specks. The room itself was also completely bare and looked like it was maybe used for storage, which was a contrast with the homey-ness of the rest of the apartment. Additionally, while we had been warned in advance to bring our own towels if we wanted to shower (inconvenient, but at least we had a heads up), we didn't realize that there wouldn't even be a towel or cloth in the bathroom that we could use to dry our hands - besides a soaking wet washcloth on the sink. To Airbnb's credit, they refunded the extra "cleaning fee" that we paid and gave us additional vouchers as compensation, after Hazel did not respond to a request for a partial refund for several days.