The spaces were very clean! The amenities were good too! The building is nice with a modern-ish lobby. The check-in experience was all good and easy. We had a problem with the first studio they assigned us and they fixed it and gave us a much better studio! So here's my detailed review comparing everything: First of all, the title of this place is not accurate at all because this place is not located in Battery Park. It's in Financial District just a block away from Battery Park. If you're looking to strictly stay in Battery Park City, then this is not the place for you. Battery Park City is crossing West Street and the neighborhoods are very different even if it's just crossing the street.
About the photos: They show photos of views that are not accurate at all! First, we were assigned a studio that was not accurate with the photos. It was on a low floor, facing 2 big walls one at each side of the window blocking natural light and blocking the view to the sides! I feel this is something that must be disclosed, and especially if you're looking for a nice view without obstructions. In the first studio they gave us, the kitchen looked much darker than in the photos and the walls (at each side of the window) were not nice and a bit depressing. They must show photos of the real view of the studio/apt you're booking so make sure you request for a real view if you wanna book this place. They must clarify if the place you're booking has obstructed views. This makes a huge difference! One thing is being on the top floor and another thing is being on one of the lowest floors where the view changes drastically. Especially with an obstructed view to each side of the window. Luckily, because the kitchen burners were not working they switched our booking to a much better studio than the one we got in the first place where the view was much better, on a higher floor and without much obstruction compared to the first studio we got.
The first studio they gave us was a 3 star (the night lamp was also not working well) and the one we ended up staying for the majority of our stay a 4-star place! On the first place the AC was terrible doing very loud noise when it started again disturbing in the middle of the night. The first place also had little closet space and no shelves! The second studio they assigned us had shelves and was much better! The good thing at least is that they switched us to a different studio and they took care of that and it ended up being so much better than the first place!
The customer service needs improvement. I spoke always with different people telling me different things but at least they replied back in the same day!
About the LOCATION: I was looking for something in Downtown Manhattan. What I didn't like much was the block because it was right next to the tunnel and it was not a "regular block". To cross the street in front of the entrance, you had to take the small bridge that's located on top of the tunnel. It's much nicer to live in a block that doesn't have a (small) wall facing right in front of the building's entrance and where you can cross the street without needing to take any bridge. But it was a good location if you wanna live downtown, close to many subway lines which was very convenient!
Not sure I would book this place again. It would depend on the price, if it's cheaper than somewhere else closer to tribeca, soho or more north in Financial District or in Battery Park itself and if I don't get a studio with obstructed views.
Overall: the second studio they gave us was much better!