The WORST Airbnb experience I’ve ever had. Our flight was delayed several hours due to Hurricane Michael. I’ve told Matthew prior to boarding that we would be late and he was okay with it. Upon arriving, I find multiple messages from him on my phone *mad* because I wasn’t replying to him right away (of course, I was on the plane). The texting didn’t stop for the entire time we were at the airport trying to retreive our bags. After hours of stress and being extremely tired trying to arrive at our talk at Columbia, I had to feel insecure when waiting for a cab at LaGuardia because Matthew essentially said he was “tired of waiting”: “We don’t accept check in this late”, “You received our message but didnt reply” and “Please take a taxi and get around before we sleep” are just few examples of his behavior that implied we would be left without a place to sleep at almost 1 am.
The rude messages started after I said *again* we didn’t need him to pick us up at the airport. He kept insisting that he offered a pickup service at the airport, to which I politely declined MULTIPLE times (I didn’t want to be impolite by asking whether the service would come with an additional charge, so I just said we wouldn’t need it). He just kept pushing it and even wrote “And We offered you pick up” as if I ever said I wanted it.
The room was extremely noisy, the pillows were horrible and there were no towells/soap etc on the bedroom or bathroom. The bed sheets were not clean and the bedroom was dusty. Also, as his listing does not make explicit that the bathroom is shared, we imagined the bathroom would be only for us (indeed, that’s why we ended up booking with him instead of with other options, as these had “shared bathroom” clearly stated). The address is also wrong. He texted us while already on the cab on our way to his home with the correct address information, which I imagine if you’re traveling from abroad without LTE service would be a huge problem.
All these issues with the apartment, however, are minimal compared to the behavior he displayed prior to our arrival with multiple messaging and really, really rude texts. I’ve already had not so great experiences with other Airbnbs, but I always held back from writing bad reviews. I know this is important for many hosts, and most issues can be dealt with. But this time I felt that I wouldn’t want anybody else to feel the way we did, particularly under the circumstances we were facing.