Susan was amazing! Our flight got in around midnight and she met us at the place around 1 am local time. It was much appreciated that she was willing to meet us that late. She showed us the place and was super nice. She responds fast and the place is in a great location. Super close to Times Square, the subway station and great places to eat. It’s small but for my husband and I it was perfect. Also there was no tv which is fine but wanted to let you all know. Highly recommend if your just looking for a place to sleep.