I recently had to cancel my reservation due to unforeseen weather conditions that made travel unsafe. When I contacted the hotel to cancel my reservation and request a partial refund, as stated in their cancellation policy, I was met with unhelpful and unresponsive staff.
Despite explaining the extenuating circumstances, the hotel refused to provide a partial refund and were unwilling to work with me to find a solution. Their lack of understanding and compassion for my situation was extremely disappointing.
I will not be returning to this establishment in the future and would not recommend it to others due to their lack of understanding and unhelpful attitude in the face of unexpected circumstances.