Rachel was there when we arrived, available when we needed her and really helpful during our entire stay. Se really makes you feel welcome and at home. The location was perfect for us - close to subway, supermarket and central in manhattan.
The apartment is a cozy and space full 2 bedroom. unfurtunally there where a lot of noise frem the streets during the night, mostly in the small bedroom. The kitchen lacks a few things - especially an oven.
All in all a very good experience and i would defiantly recommend Rachel.