Let me start by saying- I provide people with a lot of grace so I wouldn’t even be writing about my HORRIBLE experience, had the host not made rude passive aggressive comments upon my checkout. I checked in on a Tuesday. Upon check-in there were already men in the house doing construction. I was taken back but dealt with it. The next day (Wednesday) I was woken up at 8 am to banging from the construction workers and the men talking very loud. I could barely get ready and had no space. Nightstands and dressers in the bathroom and hallway because they were painting some of the rooms. I contacted the host and she told me that would be the last day of construction. So I left- the Airbnb I paid for- and did my work from a cafe for the day. The next day (Thursday) I was woken up yet again at 8 am to the loud construction. Although, at this point she had already lied to me (about the previous day being the last day) I did not say anything because as I said before- I provide people with a lot of grace. It was awful though. I went outside for awhile to get some air. When I wanted to go back up to my room I couldn’t because they started painting and repairing the stairs. So I literally had to sit outside for an hour until they finished the stairs. Still- I said nothing to the host. Then, Friday comes around. I’m woken up to the same loud noises at 8 am- YET AGAIN! At this point I’m honestly fed up. I reach out to Airbnb so I can checkout early and get full refund. The host at first only wanted to give me a refund for 3 days (1/2 of my stay) but when Airbnb reached out to her she agreed to give a full refund. Only because they told her she was in violation of guidelines (she didn’t warn me there would be construction inside the apartment while I was there) and would have her account flagged if she didn’t agree to a full refund. I then was told I would get a full refund. So at 9:30am I told the host I would be out by 11am (which is also the normal checkout time). Her response was “you clearly aren’t that stressed if you don’t want to leave right away”. I was baffled- are you serious? As if I was supposed to sprint out the door. Let’s be serious- I needed to pack and get dressed. YOU were the one who violated airbnb’s guidelines- NOT ME. Don’t get mad at me because you’re dishonest! I dealt with the construction for DAYS before I asked for a refund…..
I’m sure she’ll respond to this with some lie- just like she lied about the construction. But just think- would Airbnb give me a FULL REFUND if I didn’t have proof? (Pictures and videos)…. To be fair- one of the days I locked myself out my room and she quickly came to open the door for me- only good thing she did.