We stayed 8 night here.
Unfortunately our experience dealing with the host was not great. The room was not like advertised.
We sat on the bed we noticed that it was broken I wrote KJ project manager a message.
She told me that no one complaint about that before.
I asked her to come over and look at it or let someone come check it.
She Deflecting not answering any of my questions. She was insinuating I was not telling the truth. Never came to check. This was our entire experience. They have no one close by to manage the properties I think.
We found out the boxspring was broken.
That's why the bed had a huge dip, in the left side and the middle, every turn you made laying on it had a sound. The bed was also old.
!!I noticed that the bed in listing pictures was not the bed we found in the studio! How crazy
The following day I send pictures and a video. She still didn't come with any solution. The stopped answering after that.
We could not check out sooner, because there was noting available to stay in the area. So we had to stay.
I asked KJ to come up with a solution she never did. My solution was give me 50% of what I paid back for the inconvenience. Wrote a clear email. She paid me 50% back by mistake! Lucky me!
Then she bullied me the rest off our stay, contact airbnb multible times. Telling them that I said I would leave the listing, which I never did. that why she paid me back the cash/money.
I spoke to 3 different ppl at airbnb, multiple emails.
Because she didn't have evedence, and my story is the truth! Airbnb agreed with me, and close the case, we didn't had to leave the listing.
This gets crazier. The day before we where checking out. They/KJ send me a request for 50% of the cash the gave me back. Without an message attach to it...just a payment request, How rude. They never came over or send a message with apology the entire time, also Didn't change anything. But asked for 50% back. Why would I do that! Sometimes in life you have to take ownership, and take your losses.
That what I did! ❤️
How easy is it to switch a bed. The curtains also are so dam sheer. At 6am the light beams true. This is not a luxury condo experience! Becareful...
Very unreliable!