I arrived at Carla's late on a Tuesday evening, and immediately saw a dead roach on the floor when I walked in to the bedroom. I was going to flush it and try to forget about it, but then I saw two more dead on the ground. I told Carla's partner about my roach phobia and said I could not stay. He was very kind and acted surprised that I had seen a roach. He assured me that I would be refunded. I left and commuted to Brooklyn to stay with a friend. Carla was very generous and kind and immediately refunded me all of the money, including the service fee. I very much appreciated this. She did, however, note that they treat their place weekly for roaches, which I do not believe is normal, even for NYC. I have many friends who live in the city and I also live in a big city, and have never encountered a problem so bad as to require weekly treatments and still have roach activity.
Additionally, the front door of the building was not locked when I came in, so it might not be the most secure.
Carla and her partner are very kind though, and were very considerate despite this non-ideal situation.