This was our first airbnb stay and Leslie was brilliant! We know NYC very well and had lived there long ago but never in the East Village. Booking was easy and communication via email and text during our stay was smooth (even with the time difference). There was a slight issue when the upstairs apartment was having some extreme renovation going on, and even though Leslie didn't know about the work kindly offered a resolution. Picking up and dropping off keys was incredibly user friendly also.
The location is perfect for visiting NY whether you know the city or not. EVERYTHING is near by. Starbucks, groceries, duane reade, mani/pedi's, union sq. EVERYTHING!
The only tiny thing that could have been better was there was no spare toilet paper and no washing up liquid (we bought both and left in the apartment) but if that's the only problem when you rent a strangers apartment in NYC then you're doing pretty good. Highly recommend ****