Caroline was very helpful with flexible/late check-in and enabled us to surprise my daughter with a visit from a cousin. The room was as expected, however when we went to use the hairdryer that was provided, it started smoking and sparks coming from it, which could have been very dangerous if it had caught alight. When we reported this to Caroline, she didn't seem at all concerned (and was unable to provide a replacement).
In addition, although this was not Caroline's fault, the group of people sharing the airbnb in the next bedroom, were extremely noisy, through until the early hours of each morning, despite us politely asking them to keep quiet so we could get some sleep.