It was a lovely flat and in a good location. Unfortunately the place was dirty, and I had to message on the day of my arrival to find out how to get the keys; I had to message more than once and via different channels to get a response, and the information given was confusing.
We also weren’t provided with enough linens and towels. I had informed them that we had an extra guest over one night (I asked if it was fine before booking), which the hosts were very relaxed about, which was nice. However, I was told there was a sofa bed but we were given no bedding nor extra towels (and there was a lack of loo roll, too).
I was asked to feed their cat, which I was totally happy to do, but I was given no instructions and had to chase them to find out where the food is, the litter stuff, (and the cat’s name). And even then I was not informed on how to feed the cat, just where it was, which is not helpful when you’re trying to look after someone’s pet on your own holiday. The lack of concern for the cat is also concerning.
As a AIRBNB host myself, I certainly would ensure I had given all the above mentioned info to my guests to ensure that they have a nice time.