From the very beginning it was easy to reach Starlee and she made it very easy for me to get the keys. I was so happy for the strong wi-fi and Starlee left me some room to hang things in the closet. She checked on me upon my arrival and wanted me to have a great stay. I knew by reading the reviews to expect dirty floors and yes, they were really dusty but since I was there for a month I swept them. She washes some things at home so since the towels are air-dried they come out stiff. I used them, knowing they are clean but then eventually just visited the Laundromat. The building is really old, and the bedroom at this time of year (Feb) was really drafty, but Starlee provides a nice, safe Vornado space heater to use and it keeps the room warm. The rest of the apt is very comfortable, only the bedroom was cold on the nights it was below freezing. I would definitely stay at Starlee’s again because it is just so convenient to get to Manhattan, I really found some great restaurants in Williamsburg, and I got so addicted to all the great coffee within walking distance.