Although I never met Alison she was always available via email & text. Her partner Dane was very knowledgable about the area and very kind. The neighbourhood was quaint and mostly quiet, and we enjoyed walking around even though we had a car. The guide Alison left in the apartment was perfect and highlighted some great spots. Travelling with our 4 year old we knew what we were looking for as far as accommodation, vicinity to play areas and transport, this apartment and it's host was it!