I’ve stayed at Sonder properties twice and both times were very underwhelming. The first time, we received a whole different unit than the one we had booked. It was decorated totally different even though it had been booked specifically for how it looked to take photographs for a project.
This time, we arrived at 4pm for check in and walked in to find the cleaners still working. We had to wait over thirty minutes after having been traveling all day. I’m not sure if they were in a rush but the floor was still dirty that we couldn’t walk around without shoes without our socks getting dirty. There is also only one TV in the whole apartment & it’s chromecast so it would have to buffer every few minutes while trying to watch a movie. I recommend bringing a fire stick or Roku.
Then, on the next morning after our arrival one of the bathrooms attached to the bedroom had a very strong sewage smell. I reported it via the app and was told someone would come check it out. We were not there during the day so we assumed someone had come by. Then, the next morning we had the same issue and when I messaged maintenance again, only then did they send someone to put drain cleaner and deodorizer in the toilet and drains.
When I asked for some sort of compensation whether a partial refund or credit for a future stay for these issues, BOTH times I was issued only a $50 credit. On a $3600 reservation.
I’ve never had any other issue at any other of the many Airbnb properties I’ve stayed at. Aside from that, the check in was easy & it was conveniently located. Hey Thai around the corner was very good & they have great happy hour drinks & we really liked city acres market as well.
Overall, if you happen to get lucky and not have any maintenance issues or get the wrong unit, you’ll probably have a decent experience. If anything does go wrong, don’t expect any type of fair compensation.