Stacey made us feel very welcome and answered emails very quickly. She was extremely accommodating. Her son was on hand to help us out with anything we needed which was great. The description of the apartment is accurate - we had a lovely, cosy time during a snowy week in New York. The apartment is also very quiet which is impressive given it's downtown location. The neighbourhood is brilliant. We stayed here with our 2 year old daughter and found it very family-friendly.