I had to contact Laurie in a hurry, when my plans changed abruptly during a frantic period of house-hunting. Laurie replied quickly and was able to adjust to my schedule, both then and when my plans changed again. Laurie gave me a lot of helpful advice about looking for a house in Brooklyn, as well as about good businesses in the area. Her house was clean and comfortable and Laurie herself was very pleasant. I would happily stay with Laurie again if necessary (and I very nearly did).