Everything was just as described. The room was very spacious (we could even fit in three suitcases without any problems - just be aware that it is on the third floor) and bright. Although, we did not meet him in person, Mel seemed to be friendly. Before we even arrived he sent a map with restaurants/supermarkets/... in the area. He answered every question immediately and check in / check out was easy and quick. The subway station is only 3 minutes away, but it takes some time to get to the city if you're not lucky catching the express line. However, trains come regularly and the neighbourhood is nice. All in all a great experience!