Three stars awarded for Gladys’ warm welcome, responsiveness, the cleanliness of the apartment and the private parking. Two stars not awarded for the unimpressive - read dreary - exterior maintenance and cluttered entry to the apartment and for the lack of amenities, i.e. flimsy paper plates and plastic glasses, no ‘kitchen’ sink, no top sheets. We do believe Gladys means well and will amend the place’s shortcomings.