I had a great stay! Charlie was very helpful. The room was exactly as advertised and the bed was luscious! Charlie checked in on me throughout my stay and made sure the place stayed spotless and clean. I had a layover and it was very close to the airport making it a very convenient and stress free transfer. She provided snacks and coffee which was a nice touch especially because I arrived late at night. I definitely recommend this place and will stay here when I return to New York!