James was very easy to communicate with. He answered ALL my questions in the months leading up to our stay. He was friendly and helpful when we checked in and was available if we had more questions. If you are planning on staying for vacation (or anything I guess), this gives you the feeling of what it might be like to actually live in NYC! It IS a 4th floor walk up, but it wasn't a problem for my husband and I at all. As others have said it was very quiet by NYC standards. the windows are facing courtyards and trees, about as far away from the street as you can get I would imagine. Also..check out NY Pizza Suprema right around the corner. We found it on our last day and it was literally the best pizza we had in NYC. Thank you, James!