Ludina was absolutely great to deal with. We made reservation changes & were in contact with her many times. She always responded in a very short amount of time & was extremely accommodating. Location was great, we were within a few minutes walk to two different metro stations. The room was cozy & clean, the bed was super comfortable. There was an AC unit, which was awesome as it helped cut down on the NY street noise as well as the obvious. There was a TV with a HDMI cable to connect to your computer but TV was not connected to cable or an antenna. I would highly recommend staying with here.