I was supposed to stay in New York City on July 27th right before i was to write my bar exam. I had just messaged Stella to ask how the security box could have been opened due to my lack of experience with it. I was sent messages that were awfully blunt and rude and while i was reading them she had called me to tell me she wasn't going to host me because i was stupid and asked dumb questions and and had no common sense. She had communicated this to me while raising her voice. A few moments after the phone call she messaged me again and asked me to apologize to HER. I called customer service immediately in which they also saw the messages she was sending me and immediately took care of my situation and arranged for me to stay elsewhere. HOWEVER, as the days went by and i was in the process of writing my exam, I received more messages from Stella, threatening me to not leaving her a bad review or "it works both ways" and me not getting my full refund back when in reality, she had no control of my refund in those circumstances.
I have never seen someone be so unprofessional in their services, show such a lack of concern and understanding for their guest and treat another person like that. Completely traumatized from this experience, especially since so many people have left her amazing reviews.