The apartment is exactly as advertised, it was very cleaned and had everything we would need. The check in process was painless and Chris was responsive anytime we needed anything. The only problem we encountered was the heating, we did not have heating for over 3 days and NY gets very cold in winter. It is centrally managed so Chris could not do that much to help. We would stay here again (may be a good idea to get an electric space heater for those situations!).