This was my first time using AirBnB. I had a family emergency in New York and needed a two-bedroom apartment. I did not know what to expect. Kris made all my worries disappear. First, I arrived before my pre-arranged time. No worries, Kris was there in a New York minute. Kris was like having your own personal concierge but better. He knew I would visit the hospital. He had step-by-step directions on how to get to the hospital via mass transit. In addition, he had contact numbers for two car services. The car was there in ten minutes and brought me to the hospital. The place was perfect. It was quiet, which my family member needed to recuperate. Kris was awesome and only a text message away.