Our trip to NYC was almost ruined due to the hotel we had reservations with. Fortunately Deb was able to get us (party of 12) situated in a matter of hours! This was a last minute booking by the way. We were greeted by Damian the property manager. He was an outstanding property manager! He was patient, kind, And made sure EVERY need was met. Would definitely book here in the future if were back in Brooklyn with a large group!