Fridge full of old food. Half bottles of wine laying around.
No wifi, no response from owner after several attempts, and he knew we were coming from Europe and obviously needed wifi .
Every single drawer in the bedrooms was full of his stuff, and the many closets were either locked or stuffed with his stuff. The unit is for 4 people, we booked for 5 nights. Even if we'd wanted to live out of our suitcases there wasn't enough space to open them all at the same time. That - for a big family affair in NYC.
Medicine cabinets in bathrooms were full of personal items and meds. Toilet runs, loud. The night table drawer had lubrication items, half used. (yes, this was the Can't believe my Eyes moment)
I've done many airbnbs, this was the most bizarre experience. It was clean but filled to the brim with his life. Not even a note about coffee or this or that ... nothing to indicate he knew guests were coming or cared. Unresponsive re all of the above to messages. We had to go thru AirBnb.
AirBnB helped us out with all of this, they were great. But it meant losing an entire afternoon / eve in NYC until we got resettled.