The woman that checked us in was a TRAIN WRECK! She was rude, disrespectful and late. Not a great start to what other wise not a bad experience. The apartment was clean, a little lacking in some basic essentials, no dish towels, no wash cloths or hand towels. Communication was good and they addressed the issues I had as quickly as possible. Location was good, convenient. When I reported the check in fiasco I was told that she was an outside hire which I find to be a poor excuse. First impressions are IMPORTANT.