They were both very friendly and helpful. Gladis and Bob had provided all that we needed for our stay including milk and yogurt. We had great coffee choices for our breakfast. The king bed and sleigh bed were very comfortable. To be in the city it was very quiet. We parked behind house which was a great plus for us. The convenience to the subway was also great. It was just down the block. Over all we completely enjoyed our stay and will definitely try to stay with them again when we return.