In NYC visiting a friend. On paper this looks like a nice hotel, so I booked it. There are several issues where I would not expect from a four star hotel.
Pros: location is great if you want to stay at upper west side.
Cons:
1. I saw reviews complaining about added charges by the hotel after booking (at check-in), so I called ahead of time and the hotel reassured me there are absolutely no added fees and taxes; I again confirmed at check-in, and had to go through a long process where stuff was confused about this, but was reassured again there’s no fees. However, I was still charged the fees and taxes when I checked out and had to spend half an hour waiting for manager to verify, but still had to eventually paid $90 fee. Very annoying and time consuming process.
2. The room was not clean. There were bread crumbs and hairs on the floor, and they remained there after the room cleaning! Some towels had brown and black residuals on them, gross. They also didn’t refill body wash, coffee, or towels.
Overall a disappointing experience.