I am disappointed of my trip in the hotel. The room is well&clean but the staff not helpful. Indeed, because of a flight schedule change, I asked the Airbnb host and the welcome desk of the hotel how I could manage my last night cancellation to be refund. I did exactly what they asked me to do and have been informed two days after that they refused my request of refunding... Despite the policy rules, I found it very dishonest and not correct at all as I have asked them before doing the cancellation on Airbnb and the flight confirmation.
Moreover, I felt insulted when they made me left the welcome desk to go to the basement in order to let other clients of the hotel believe everything is perfect (I was calm and just trying to solve the issue).
So to conclude, the room ok but bad experience in this Airbnb that is an hotel!