Louise was very nice, as was her friend who was staying there. Had minimal interactions with them, as I wasn't around much.
Had to cut my trip short due to the snowstorm, so I paid for 3 nights and only used one...she refunded a small percentage ($17) back to me, which was a nice gesture, since it was a very last minute decision.
The room is VERY big, bed was comfortable, and the bathroom clean. The ONLY drawback was that the overhead footsteps are pretty loud when you're sleeping...but that was the other guest who probably didn't realize how it sounds down there.
Otherwise, I definitely recommend this stay. GREAT neighborhood, very close to the trains, food, Central Park, and shopping.