There was an incident that occurred during my stay at Ismael’s home. The building’s boiler was having issues as well as their gas. It was 24 degree weather and we had no hot water and gas for the majority of our stay. We thought about booking another Airbnb but were promised that it would be fixed by EOD. However, it got dragged out longer and longer until our trip was nearly over.
Ismael/Rosa was very quick to communicate and address the problem but ultimately it was not fixed until the last day of our stay. They were nice enough to let us check out late but it didn’t compensate for the fact that we had no hot water and gas in 24 degree weather. If you’re planning on staying here, please keep in mind that the building’s plumbing/maintenance can be an issue.