Communication before we arrive to the Airbnb prepared us for a wonderful trip. Mel was attentive and helpful throughout the entire check in process. Once we arrive to the Airbnb, we were welcomed by the host. He prepared a wonderful welcome letter and introduced himself once he returned to the house. He provided information about the neighborhood, provided refreshments, and made us feel welcomed. The room was very clean. This is one of the best experiences I have had with Airbnb.