For this price, nowhere else will be so close to all the major Broadway and Off-Broadway shows. The curtains and lighting are a bit cold; along with a lack of wall decoration/color making it feel a bit imprisoning in the winter. While the customer service representative on the phone did not seem interested in helping much, the virtual desk was so well done you shouldn’t need to rely on them anyways. The late check out at 3 PM was well worth the extra fee.
Yes it can get noisy but that is to be expected in New York. I still had no problem getting to sleep. The plumbing had great pressure and heat, while everything electrical worked great. The coffee, lobby area, and bathroom were more valuable than expected for those in-between location trips when I did not feel like taking 3 flights of steps and having digital code locks eliminated the risk of lost or stolen keys/cards. This was one uniquely genuine combination of New York City living with the comfortable amenities of a hotel.