My friend and I are students, having recently moved to New York, and both requiring temporary accommodation before we could move in to our long-term rental. We turned to Sean’s place as he had a Superhost status, with his apartment earning generally high reviews. Initially, Sean was very responsive and accommodating of our requirements and we were excited to move in to the space. Unfortunately, the accommodation itself did not live up to the standards we hoped for, and the general condition of the flat was not well maintained/clean. As both bedrooms do not have windows we could access, the apartment lacks ventilation (apart from the kitchen area, which has a door that accesses a private patio area). This undoubtedly led to an accumulation of dust in the main accommodation areas (including the living room), and unfortunately both of us became allergic to the environment very quickly. Had I been made aware of the lack of windows/ventilation by the description, I would not have proceeded to make the booking, as I am sensitive to dust and need a properly ventilated apartment. Moreover, we both seemed to be bitten at night, and the bite marks did not resemble typical mosquito bites – which was not only worrisome and discomforting, but in my case it would led to broken sleep. The bathroom, also lacking ventilation, had mould in the ceiling (which, in the UK, is considered a health and safety hazard), and on a number of occasions small bugs around the sink area. Lastly, the accommodation itself is very noisy, with the sounds of the neighbours walking in and out of the building, in addition to walking up and down the stairs being disruptive; on one night in particular, there was much banging coming from above us (which we assumed was due to an appliance removal from the apartment), and this continued until close to midnight. Because of our very busy schedules, both of us were unable to find the time to search for another rental to leave the accommodation earlier, but it happened that our long-term rental opened up space a day early, so I contacted the host two days prior to our initial check-out date to inform him that we were leaving early, and whether he would consider refunding our last night (given that in the initial booking confirmation, he offers a full refund up to 24 hours notice). Sean suggested a 50% refund on the final night, which we accepted as a compromised solution, but despite two email chasers from our part, he has yet to respond back to us/pay the refund. Understandably this is very disappointing, given that he was initially very kind and attentive, but seemingly has taken a very different stance now that we have left.