The hotel need a little remodeling. The carpets are old and look dingy. It had a view, but the view was nowhere towards times square. The cleaning staff was very nice and courteous and the walking distance to time square was within minutes. The rooms were also rather small and on the high end but everything in NY is expensive which is no excuse. You have to use the card for the elevators. It has a small sign at the bottom but its hard to read as there wasn't a whole lot of lighting in the elevator. The walls are rather thin and you can hear people talking when getting out of the elevators. There was also a faint noise in the middle of the night coming from the AC panel which didn't allow us to rest at night.