Misleading instructions. Terrible check-in experience. Disrespectful staff.
I'm out $6,200 because of this host. Hoping to share this so it doesn't happen to you.
Misleading instructions. I had a reservation for 3 people. During registration, I just had my name, one of my friend's name and the third name was left blank. Their check-in instructions never specified I needed to list all names and Airbnb platform doesn’t require it. I’ve also never had this challenged by past hosts. This sets the stage for what came next.
Terrible check-in experience. My friend arrives ahead of me and is refused entry despite having the confirmation code, my name and all necessary check-in information from Airbnb. When he said he's here to check-in, the doorman said rudely "oh ya, YOU are checking in?". My friend claims this was racially motivated. I'm not going to conclude that but it certainly isn't how you want to be greeted. The concierge was out for one hour so the doorman allowed him to sit in the lobby. During that whole time, the doorman was suspicious of my friend. Again, my friend had the necessary check-in information from Airbnb (confirmation code, my name and length of stay). At some point, he lays down on the couch and the doorman runs at him yelling "who taught you to do that". Is it rude to put your feet on the couch? Sure but the context is ridiculous: a one hour wait for a concierge not available and a suspicious doorman with racist overtones. This incident escalates into a yelling match with my friend saying F it and leaving to find another place.
Disrespectful staff. After contacting the staff, they played dumb in DMs saying they didn't refuse access and asking when he came in. They refused refund even tho I was clear that I wasn't checking in after that incident. I would eat the cost if it was my fault but they were clearly in the wrong. I paid them $6200 for the specific service of "one apartment, 6 nights, 3 guests". They provided me none of those services while leaving a bad taste. If there was a miscommunication between the concierge, the staff and the management, then that's on them. It's not my responsibility to manage a broken communication stream at Beekman.
I hope this review was useful to some. May my loss be your win.