This apartment is in a great location. Close to the subway and lots of restaurants within walking distance. Areas of improvement include additional wash cloths and hand towels. There were four of us staying in the apartment and there were no wash cloths and only one hand towel. When I asked Ryan about getting some wash cloths, he said he didn't recall anyone ever asking for one before. He showed up the next day with two mismatched wash cloths from the downstairs apartment. Better, but certainly none of us wanted to share! There was only one hand towel for 4 people. On our third day, my son came back to the apartment and found ants all in his suitcase and crawling on the floor. I notified Ryan and said there was no food left out or in the room. He implied that my son had bars/food/sugar in the room as he was running a marathon that weekend. Ryan said "ants in the bedroom is weird". He also said that in 13 years there never have been ants in the bedroom. Ryan was in California with no local contact person available to assist and he wanted us to run to the store and buy ant spray that he would reimburse us for. I sent him pictures of the ants and he said "so a few". They must be looking for something. Again, NO food of any kind. His tone got heated when he said, "If you want a solution, I would suggest you work with me not against me. Again, he implied we brought the ants to his apartment when he said, "I have never had ants so something has changed since you checked in. He also said, "This is not a hotel. It is my home". Since Ryan was in California, he said he was not sure how he can magically buy spray. His exchange continued as he said, "If you don't work with me, there will be no solution to your issue. I said to Ryan that we wanted a refund as there were also ants in the bathroom and front door. Ryan replied, "When you check out and the apartment is checked. Happy to have a rational conversation. Again, he wanted me to check the bags for food which there was none. I requested a $500 refund due to the ants in the apartment. Ryan came back with $25 refund which I told him to keep, but Airbnb had already processed the refund. Again, great location!