Not sure how to leave stars for this place, it could be a one or five really.
There were good and bad things.
Good
-Large room with great decor, and massive windows and great view.
I've stayed in 60+ NYC hotels and this was one of the best rooms I've had. It was excellent.
-Decent check in process
-Excellent value for money ( if you ignore the issues below)
-Great coffee
Bad
- The WORST soundproofing ever. Does this company have ANY idea how to make a hotel room? You could hear EVERYTHING in the room next to us. Like people breathing. This is a critical flaw they somehow overlooked
- No key. Yes, this is a tech loving company so you have to either remember and type rapidly a 7 button code each time you do anything or open an app and wait 5 seconds and wait another 5 seconds and you can then hold a phone to a button and press it. Just give me a goddamm key. NOTE- You need to do this when using the elevator to leave too, which makes zero sense unless you just enjoy trapping guests inside.
-Messy communication, got told my room 3 times on different emails, text messages don't seem to thread with emails, so had no idea what was going on.