Steven communicated kindly and quickly the whole time and check-in was very easy, which we super appreciated since our flight got in very late. The apartment is in a solid location to get downtown even though the interior wasn't much to brag about. Watch out for roaches! The closets and cabinets did have a lot of little detail things (like a charging cable, extra towels, comforter, etc) which was really nice to know we had available if we needed!