In NYC and in a building like there is the regular for service of any kind because as we all know buying online is good service.
I ordered some packages online, which the building does not hold for you, the behavior is random some
packages were set on the floor outside of my
apt door. I didnt worry because there is cameras everywhere. The delivery was received and when i asked packages were not there anymore they asked me for time and that the team will check the cameras i gave all the information of the date,the exact time and the person who received it and signed. When I complained to the building they first said to wait and then that i must speak to
customer service
they will check on the cameras on the front door on after long hours and upon further complaints, they told me they checked the cameras on the front door and found no package was delivered to the building on that day (my packages belonged to three different companies using different shipping services therefore it is not possible that the 3 were not delivered by mistake, I had used that exact address on other shipments which did deliver correctly). I don’t think they respond with the truth and are not proactive in helping solve your problems at all. Customer service is rude and they don’t take responsibility for what goes on in their building blame, and mistreat their customers. They have the cameras with the proof of the delivery, they know what happened and deny.
One night before i left i found a delivery opened and all the things in the hall way. I again mail the host who is the responsable for all these and told her that something is really wrong in the
Building. We all can make mistakes but three? is their responsability to face and do
something. And she didnt.