Check-in was good, communication before Check-in were good.
The Check-in co-host was curtious and helpful. Listing clearly mentioned air mattress, which was not there and the cohost graciously brought one however it did not have the air pump and hence useless. Apartment was quite unclean with a dinky vacuum.
We had reserved the apartment from Mar. 13-20, and due to force majeur COVID19 situation left NY on 16th. Air bnb were offering no cancelation etc., however in this special situation it would have been good if they helped the customers better.