The host will be sure to keep communication open when you are first checking in and settling in to the room. When I needed assistance at 5/6 pm the first night because the room was freezing, I could not get any assistance from Jeniffer (the host) nor maintenance per the number provided. I was sooo cold and the thermostat would not work. The room was cute, but it literally didn’t matter because the room was so cold I couldn’t feel my feet. So... bring a blanket or some extra layers, just FYI, because it’s unlikely you’ll receive any assistance when you need it. Unless you are one of the lucky ones the host decides to respond back to efficiently. I, unfortunately, was NOT one of the lucky ones. She responded to me the next day, but in all honesty did it matter? No. She was not helpful and I went to bed with layers and my coat! Literally! I figured out how to stay warm in that ice box without her and quite frankly I was so annoyed with her lack of care, I couldn’t be bothered to deal with her anymore. If you have the patience, enjoy your stay. I won’t be staying again and I certainly wouldn’t recommend this space unless it’s summertime.