When we first arrived, the place was a mess. Dust and debris everywhere. There were bugs within the crevices and the bathtub had mold and rust that anyone could tell was not properly cleaned. Specifically in the bathroom, there was also a cockroach within the bathtub, and hair all over the floor that made the place even more frustrating and unhygienic. The toilet paper holder was also broken off, and the sink faucet was broken and would not regularly give hot water. The kitchen had leftover food particles everywhere and the floor had not been swept; when walking through the place, the dirt and debris would stick to our feet. All in all, it seemed as though no one had cleaned the place after the previous tenants.
After seeing this, we contacted Airbnb for a refund because we were greatly frustrated, but they told us that they could not relocate us nor give us our money back as the property owner refused to compensate.
As we were tired from our trip, we decided to unfold and lay down on the futon because while the futon was folded, the seats had 0 support and were super uncomfortable. After I unfolded it and laid on it, I quickly toppled over onto the unclean floor due to the futon not being able to balance with weight on either side (half the futon lifted into the air leaving me on the floor). Not to mention, when laying in the center of the futon, I clearly felt a rod going up and down my back forcing me to pick a side of the futon; the quality of the furniture was very sub-par. With that, the mattress in the larger room was very squeaky and unsupportive. Any minor movement throughout the night would wake us up due to how loud the mattress was.
On our second night, we arrived at our Airbnb around midnight, to a homeless man sleeping in the entrance of our building. We called the contact phone number given to us on the Airbnb app, a woman answered and told us to give her 10 minutes to reach back to us. Around half an hour later, she sent us a text message saying that she was unable to reach the property manager to handle the situation, and that we should call 911. Keep in mind, we were standing outside of the property in freezing temperatures in the middle of the night trying to get inside the building, and we had work the next day. We proceeded to call 911, who took another half an hour to arrive, and handle the situation before we were able to enter the building.
After experiencing this, we again contacted Airbnb because at this point we did not feel safe, secure, or that the property manager cared about our wellbeing at all, but Airbnb was not able to help with the matter because the property owner refused to compensate.
Throughout all of this, we still decided to stay another night and were bitten up by bed bugs in one of the rooms. There were blood stains underneath the mattress and both hands/arms were bitten up and had swelled into huge bumps. On top of that, my roommate attempted to sleep on the Futon one night and woke up with pink eye the next day, further proving how unhygienic this property is. After this, we decided to leave the place as it was not clean, felt unsafe, and was poisoned by these types of bugs. Airbnb did not provide any relocation benefits, basically no compensation (nothing compared to what we paid) and even mentioned that if we canceled the reservation, we would not get any money back. As a result, we were forced to pay for a place that we were not even staying at and on top of that, had to pay for a hotel for the rest of our 30-night stay.