It was a great experience and just one block from Time Square. I was there on business so it was conveniently located to everything. When I arrived, Marcello even carried my luggage up 5 flights of stairs. He was always available via text or call and helped with whatever I needed. There was no blow dryer so he went out and bought one. B/c the door buzzer to the building was broken, messengers couldn't deliver packages so he gave me his friends number to receive the packages for me. The only issue I had was the pillows couldn't have been fuller, but I know if I brought it up, Marcello would have gotten me new ones so it's not really a complaint. Highly recommended.