This was my first Sonder stay. I was a little disappointed with my stay. Prior to arriving I had requested if I was able to get an earlier check-in. The response rate was slow and I was advised to download an app. If I knew I needed to download the Sonder app I would have prior to my trip so my check in process would have been smoother. The 1 Platt address listed lead us to the wrong building. The concierge from that building directed us to the correct building. Which was a bit annoying lugging our luggage’s around. We finally got to the room which was a basic room - I expected a better view. The TV volume was off and the AC unit was loud. To top it off on our last day the building had a fire drill test in the morning which startled us from our sleep.
My two main suggestion: 1) Have the guests download the Sonder app prior to their trip. 2) Communicate to the guests the building will have a fire drill test which would help prepare them.