Crystal was very responsive and the place was perfect as a good-value base of operations for our NYC trip.
This is a great deal just note that it can be a little noisy since the windows aren't super high-end and you do need to find your own parking on the street. We didn't have much issue finding a free spot but you will have to move your car if you stay more than two weeknights.
Neighborhood is perfectly safe during the day but I wouldn't let my daughter take the subway home alone at night.