Jessica listing was not as described, upon checking into Jessica apartment we were greeted by 6 small children, running and screaming at the apartment, we love children, however it was not disclosed that children live at the apartment and that Jessica babysits screaming and very noisy children during our stay and during
hosting guests. This fact should be disclosed.
You need to state on your listing that you have two adults and two children living at your small two bedroom apartment, you need to disclose that there will be a lot of noise and disturbances both from your children and the adjacent apartments in the building.
Please do not state that you offer breakfast when you only offer breakfast to selected guests, we were very confused by the misrepresentations made in your listing. You do not offer guests breakfast to ALL of your guests only a few selected guests. We were disturbed by this fact, however we did not want any breakfast due to the dirty kitchen.
Your apartment is very noisy and disruptive for people that are quiet and
need their rest. Jessica mother made us feel very unwelcome until the day we checked out, she smiled and was pleased after she saw that we cleaned the
room better than they had it upon our arrival.
Jessica as a suggestion, please get quality sheets and a new comforter set as the sheets provided was worn out and did not smell fresh and clean, we did not mind because we brought our own sheets and comforter, however other guests will definitely have a problem with the sheets provided. We read all your responses to guests complaints and your answer and response is always to say that you do not have a hotel.
We are aware that you do not have a hotel, however to successfully continue renting your small room on Airbnb and to continue using the Airbnb Platform, there are basic requirements of hosting guidelines that you must meet.
SUGGESTIONS FOR A SUCCESSFUL AND PLEASANT GUEST STAYS
1. Please Do not state on your listing that breakfast is included, when it is NOT
2. Please buy new sheets and comforter set, the sheets provided is old and worn
3. Honestly state that you have two small children and a mother that lives in the Apt
4. Disclose that the apartment is very Noisy and you babysit children while hosting
5.Please state that there is no Kitchen access as there were none provided
6. Disclose that you and your family cook your foods all day at the Apartment.
7. Bathroom needs bathroom rugs and new towels, Colgate and bath soap.
8.Bathroom RUGS ARE A MUST AS GUEST COULD HURT THEMSELVES IF THEY FALL
9.Bathroom was moldy and very, very dirty, we cleaned it while we were there twice.
I know that you try, however you really need to improve your listing and amenities on Airbnb so that all of your guests can be pleased and get a comfortable and clean stay.
The missing items are a requirement for hosts on Airbnb, bath soap, bath towels,
new sheets, This apartment is not suitable for couples, best for single people due to the fact that you share the bathroom with four people and most times you have to wait sometimes an hour to use the bathroom.
BATH RUGS ARE A MUST HAVE ITEM TO PLACE IN THE BATHROOM, TO PREVENT FALLS AND INJURIES AND LAWSUITS
The only reason that we did not check out was we were unable to find a place in the area that we were doing business at.
Best of luck to you and your family
Best regards
John & Gail