Philip & Lucy were great hosts. They were very understanding & accommodating for us when we had to extend our check-out time (due to an urgent car repair, which was an adventure in and of itself). The fastest way to reach them would be by cell phone (call). The rental was exactly as described: clean, comfy & very spacious. It's less than a 10 minute walk to the subway (3 & 4 trains). Air conditioners in every room is a huge advantage (especially in the summer). As for the neighborhood, it's Crown Heights. It's just far enough from the main strip to be quiet & peaceful, but close enough to Utica Avenue & Eastern Parkway, where all the action/dining/shopping can be had. Parking can be tricky, so be patient (especially at night). Keep in mind, it's a vibrant Caribbean/West Indian neighborhood (and it's New York, the city that never sleeps), so expect to live with a little noise during the day & some at night (it's good & quiet after 10 PM). I would rent again from Lucy & Philip.