What went wrong:
- Nighttime security guard was sleeping every time we entered the building
- Check in instructions were not easily found, needed to reach out to support team, codes given were wrong
- Wifi password document in the apartment was wrong
- The lights were motion censored and had a very small switch that needed to be moved to turn off lights. Lights were going on and off all of the first night. they need to point this out
- Subway right next to apartment is very loud
The attention to detail was not there. I received compensation after suggesting I would write a bad review. Until then they were unwilling to help with the poor experience. Stating we could change rooms but would need to pay more. lol This should be seen as a low budget hotel at best with no amenities. I wouldn't stay in a Sonder space again.