Good communication from the outset - as soon as we booked Mario was in touch re flight times and I asked for some recommendations. Our flight was super delayed and he woke up at 5am to let us in. Brooklyn Heights itself is fantastic - really well connected and having visited Manhattan while there, we decided we definitely preferred quiet Brooklyn! The place was great for what we needed - we just used it as a base to go out and about. Comfy beds and nice bathroom etc. Would definitely come back!!