William is a great host - very quick at communication and when we had an issue with the heating he came round straight away to fix it. The check in was also very easy. The studio apartment itself is nice and clean, just very old and a little rundown. There is only a lock on the bedroom door, the first door into the apartment is a sliding one that doesn't have a lock (just a hook). Although we felt safe enough we would have preferred a lock on the first door into the apartment. The location itself is great for getting into Manhattan, it's only a 10 minute walk to two different subways and from there it's roughly 30 minutes. However it doesn't have much in the area.