Diana was very welcoming. We kept her updated about our arrival and though we had to change arrival hour several times she took it all in stride. We felt very welcome and comfortable in our room (fresh flowers, fruit and coffee maker were a nice touch) and the bathroom was great. All very clean. Major renovations were underway in the foyer and downstairs area and that part of the house should be very nice when the work is done. We would definitely stay there again.