Judy was very prompt and responsive with emails and explained everything about getting to and into the apartment very clearly. Once we were there, we were thrilled by the apartment! We used to live in the neighborhood, and were very pleased to find the airbnb was even better located and better appointed than our old place. The apartment was clean, spacious, and very comfortable, and is walking distances to many of Brooklyn's best cafes and restaurants, as well as several trains to get into the city. Highly recommend!