Caroline and her representative were very communicative and responsive when I had a few issues (TV malfunctioning, no coffee maker initially), but the room I was in was right on the street & sidewalk, and the windows wouldn't close, so was extremely noisy all night long, with people yelling, playing loud music, motorcycles roaring by, etc. Even my earplugs didn't suffice! But the place is very clean (although perhaps bring socks/slippers), although the neighborhood is rather sketchy and dirty. The subway is only a few blocks away, with lots of people out and about, so I felt pretty safe, even at night. There's no bedside lamp or sofa, even though they're pictured in the photos. But there is a room refrigerator, which is good, since there's very little room in the kitchen for your food.