Mark was excellent from initial contact to checkout. Fantastic communication and flexibility as our time of arrival wasn't confirmed until the day and this was no problem. The apartment is in a great location to see New York, close to the subway (express stop) and in a really nice neighbourhood. Great bars, restaurants and cafés on the doorstep and easy to go further afield if you prefer. The apartment is also exactly as pictured and nothing is too much trouble for Mark. Excellent from start to finish, a real find and I would recommend it to anyone looking for a home away from home in this fantastic city.