My boyfriend and I really loved our stay in NY at the Chelsea Inn Hotel. It is as advertised. Everything in my room was extremely clean and I appreciated the amenities a lot. I was worried that the check-in process would be confusing, but the directions ended up being clear and easy to follow. I did call Chelsea Inn Hotel by phone because I had some questions about the check-in and the check-out process. I found the phone customer service to be really good, the wait time was short, they had to call me back on the second phone call, but the wait time was minimal. So I think if you do encounter issues or have burning questions about your stay, it is easy to get in contact with someone who can help you. I would absolutely recommend staying at the Chelsea Inn Hotel if you are staying in NY, it's a wonderful home base to return to after exploring the city all day.