Carla was very accommodating when we had to change our arrival time on multiple occasions throughout the day due to family medical issues followed by traffic. When we arrived, the room was very clean and inviting. We loved the brick walls and the view of the gardens in the courtyard. It was the best sleep we had throughout our vacation as the beds were very comfortable and the rooms were quiet. My husband and I both have back issues and these beds were perfect for us. We have two teenage girls and they were both able to have their own space. Upon request, Carla will make the couch into a bed ahead of time in which my daughter reported it was extremely comfortable. We felt safe in the immediate area and was surrounded by a wide variety of restaurants. We loved this place and plan to rebook with Carla for our next visit to New York.