Matthew was traveling at the time, so I was having hard time reaching him. It was quite stressful the first day because I had my luggage and I was waiting for instructions to check in and to get the key for the apartment. I ended up having to stay at my friend's place because it was too late to book a new place. I still like Matthew's apartment a lot, as I think it is clean, spacious for a studio, plus it is in a calm yet centrally located area of Manhattan - Gramercy park. So I decided to keep the booking, and Matthew charged me one night less, which was great.
Other than the issue I had with checking in, I was very satisfied with the apartment, and had a great time spending two nights there. Doorman, neighbors are all friendly, quiet and helpful. I can book this room again in the future.