Flew in with my family including a 9-month baby to attend my father's service of songs which was in close proximity to this apt. It was 40-deg cold in Brooklyn. I tried the door code that I was given to check in to the apt. Code did not work. I called and messaged the host several times while still in the open cold with my family. Host did not respond. The uber that took us from the airport had left. Time became 10pm, 11pm, then 12am the following morning and we were still in the cold. Still no response. We all started sneezing, coughing, with bone and joint aches. Called airbnb. Started looking for a hotel that could accommodate us for the night. Time was now 1am. Then 2am, still in the cold as all hotels around sold out. We were finally able to book a hotel around 3am all the way in Garden City. The host finally responded the following morning that the door code timed out. Host showed no empathy. No understanding. Even wanted to charge $400 as against $250 for the other night. 0Star