Bridget was very helpful and quick to respond when we had an issue with the clogged tub. Our biggest complaint would be that the heating system does not work efficiently for the extreme cold we had. The main floor was so cold we had to wear coats and sitting in the kitchen was not possible because of the draft coming in from a space in the ceiling. It lacked a few kitchen items, such as a vegetable peeler and a bread knife, but otherwise we had what we needed. The space was great for the 4 of us and having 2 bathrooms was perfect. We always found parking on the street so it was great to have a car. They do not mention it, but they have a doorbell with a camera so they can monitor your comings and goings. I understand a monitoring system since you live in a big city, but it should have been disclosed in their listing. All in all it is a good place, we just had a few issues.