The space is nice, you do need to take into consideration two things - the apartment is at the basement, so sometimes there's noise from upstairs, and there's no window.
We never met Evens and Charlene, but the communication was good and we got quick responses.
The neighborhood is nice and quiet, but it's a little bit far if you plan to spend most of your time around Manhattan (at least one hour drive by public tranaportation).