The host was responsive and answered questions as they arose quite quickly. The apartment itself was nice but small and very noisy as it is on 2nd floor on a major intersection. Also, it was like an oven--awfully hot and no heat control so we had to end up turning on the ac every night which was ridiculous when it was freezing outdoors but oh well...Light comes in early as there are no blinds, just some loose curtains--so we got some eye masks and also some earplugs and that helped. The bed is a futon and a bit tight for two people but comfortable enough, though only one pillow was provided. The key pick up was a real drag as Kimball had someone else who we needed to contact to arrange a meeting place to get the keys..she also gave me the wrong apt # so in the middle of the night we were left wondering if the whole thing had been a scam as some other folk were staying in the apt we thought was ours...however, I must say that once we called the airbnb folk they got thru to Kimball pretty quickly and he called us right back and told my husband how to turn the key in the right apt which was across the hall from the one we thought we had. All turned out ok in the end...and the neighborhood is great for the museums, some nice brunch places nearby etc. I did not see a "manual" that airbnb sends along with your confirmation...that is a must-read before you go.