Andrew was extremely helpful and friendly. The apartment was clean and charmingly decorated, and the location was near grocery stores and restaurants and other shops, making it very easy to walk to many of the things we needed. It's also just about a three-minute walk to the subway, so we could get pretty much everywhere and see all that New York has to offer.
There was a well-stocked kitchen with more than just the basic salt and pepper and oil that most places have. There were several other spices as well as even things such as Advil, Alka-Seltzer, pancake mix and syrup, and Sleepytime tea. The beds were comfortable, and we very much enjoyed our stay.
A hot water pipe froze during our stay, and Andrew was right on it and got someone to fix it.
The only downside: no overnight parking anywhere, but Andrew helped us to figure out the situation, and we found an inexpensive parking garage a short distance away where our family members who drove in to meet us could leave their car.