We enjoyed staying At Ingrid’s apartment and it largely met our needs for somewhere to be as a family over Xmas. The apartment internally presents probably slightly better than the photos and Ingrid tried very hard to please initially including some thoughtful gestures and helped in arranging laundry although the pricing was badly misquoted.
The beds were comfy and whilst basic in nature (ikea standard) the provided ff+e was satisfactory and fit for purpose.
We did find the tv quite difficult to use/ navigate and we are reasonably tech savvy
We also found the area too gritty for us (Coming from Sydney’s middle class suburbia) and were quite Intimidated and didn’t feel comfortable being out after dark. I’ve no doubt this is probably a perception rather than a reality and is not something the host can influence.
However the whole experience was ruined post departure by an ambit claim of $60 for a chair which we allegedly damaged. This was our 3rd air bnb experience and this silly petty argument has ruined the whole concept for me. We tried so so hard to clean up and went way over and beyond what we would normally do in a commercial serviced apartment.
To be wrongfully accused of damage on my birthday too was just plain insulting.
The chair and table set was stained prior to our arrival in any event and not of a commercial quality. The situation was handled badly and unprofessionally also.
I guess the whole concept is grey as it is like you’re staying in someone’s home. Yet on the other hand you’re paying for it so the furniture and fixtures and fittings should be of a commercial standard. Not domestic quality. It’s a fine line.
Genuinely if we’d damaged an already dirty chair we would have paid for it. But we didn’t.
Also how anyone arrives at a value of $60 for this item is odd to me. To sum up a good experienced ruined by an argument to the tune of $60 over a dirty chair.