Henry has been a great host, who responds in a timely manner and available most of the time. He proactively checked with us for arrival / departure times to help us use the services like baggage storage ahead of time, and made the check-in experience smooth without any issues. The room is situated at the head of Mid-Town Manhattan close to Empire State Building so most of the attractions & public transport are in walking distance.
Coming to the room, one of the major disappointment with the room was its size, its partially my fault for not double checking the sq ft, but the room felt a lot smaller than the images and adding the people + the baggage their isn't much space to maneuver. Although we mostly stayed to sleep in as during the day we were outside roaming NY, but getting ready on time, one should plan ahead.
Apart from that the stay was great, I was able to order in, food, grocery, package, has 24x7 security with Cameras ar all floors and intersections so pretty safe to stay.