Natalia was SUPER AH-MAZING!! We had to check in late and she responded right away that it wasn’t an issue and provided detailed instructions for the check in process. We unexpectedly met her checking in and she was extremely nice. She made my first experience in NY comfortable, stress free and was always available if I needed anything. Especially when it came to directing me how to navigate through the city train system, she is the ultimate pro lol. She provided great instructions to the train station prior to my visit which was very helpful and she was quick to reply when we got lost. On top of that her space is exactly as pictured and very clean and I could tell that the neighborhood is family oriented which made me feel safe. Overall, Natalia was the best host I could ask for and I will definitely book again plus recommend her place. Thanks so much Natalia!!