All of the staff that work here are very friendly and helpful! The main area has a good amount of snacks/fruit if you need something on the go or hot water to make tea in the evening. Something to keep in mind is that the sound carries at night time which is why they recommend no talking on cell phones after 8 PM, although you can speak to each other after this time. There are no vents in each room only the open lattice above each bed space providing the air and sound flow in the area. In my personal experience my sleep was only mediocre and not great when I stayed here which was hard after a long day of tourism, but it is a great bargain in a decent area of town— very close to Madison Square Garden. So if you’re looking for a budget place to stay and a clean bed at night this would work for you.