Karan was quick to respond and excellent with communicating. Once we arrived he showed us the spot and gave us instructions on food spots and transportation without us having to ask. He also made sure we knew to write him if we had any concerns/questions and he would help, and that was reassuring as it was our first time to NY. The WiFi was spotty, but my friends had some better luck with it. Overall, we really enjoyed our stay! It was what we needed and at an affordable price, and the host was relaxed and helpful.