Qing was completely rude and unhelpful. I request her BNB and did not get a response for 45 minutes. My flight got canceled so I needed to stay in New York an extra night. I was unaware that they charge you even when you’re waiting for a response. I booked another air Bnb that respond right away. She accepts my request exactly 30 seconds after I booked with someone else. When I asked can I cancel, she complained that she couldn’t give me a refund. She was completely unhelpful. She kept telling me it was my fault. Anyone willing to be so rude about a small mistake will not be helpful for my stay.