Absolutely horrendous experience. We arrived at the Airbnb at 7:30pm and followed to instructions to open the lockbox for the key to find there was no key in the lockbox, we could not get inside. We messaged the Nyota on the app, called her, contacted Airbnb support who tried contacting her to no luck. She completely ghosted us and Airbnb support. She never contacted us at all, not even on a following day. After hours of trying to contact her and talking to Airbnb support we were left on our own at 10pm to find lodging for that very night. I am still in shock that this happened. Did not even bother to contact us the day after, unbelievable.