Location! Location! Location! Thank you for being so quick to respond. My husband and I are Brooklyn locals and wanted a two night getaway to celebrate our anniversary. After arriving at Anh & David’s we decided to extend our stay for another 4 days. David responded to my request within 5 mins. Airbnb wasn’t allowing me to extend because of a 3D verification process and J.P. Morgan chase just wouldn’t answer the phone. I then told Anh & David that I didn’t want to extend. On the morning of my original check out day, we were not ready to leave. I messaged David and asked him to please grant me my original request to stay unless someone else booked. Thankfully we were able to stay. On Sunday 7/12, our check out time was at 11am which is also the time the code for the lock box expires. I wasn’t ready to go! Then, my makeup palette broke into pieces (what a mess I was). I reached out once again and asked for an extension. Anh & David sent me another code that would expire at 12pm. Best! Best! Best experience at an Airbnb.