When I contacted them a week before my trip they gave me a number to contact them just before arriving. They were there and were so friendly. The apartment was just like all their pictures. Cute cozy and looked like Brooklyn. Very clean and comfortable. The neighborhood was excellent! Close to anything you may need. Restaurants markets transportation and just about anything you might need. After spending time there I found that I enjoyed being in this area much more than going into Manhatten! I want to go back and stay there again in the future and explore more!