I really wanted to give a better review for this stay, but unfortunately there was an issue with our shower that we were told was going to be resolved, but wasn’t for our entire stay. Our shower was extremely slow to drain and would flood the tub to our ankles any time we took a quick shower, making the showering experience feel unclean. We contacted Kasa, were asked to submit a maintenance request and were told the team would respond promptly. Unfortunately no action was taken. While it may seem like a minor issue, this is not the type of service you’d expect for the price of this stay. We were given a small refund, but it was very negligible.
Aside from that issue, the room was pretty much as expected (a place to sleep) and location is very central and walkable to a lot of Manhattan sights.
Kasa allows pets, which was nice for us and this stay had a little patio with chairs and tables, which was convenient for quick eats.
Check in and check out process were straight forward and done virtually on your phone.
I think overall if you get a room with no issues, this is a good stay. However, if you end up with a room with any maintenance issues, I wouldn’t count on it getting fixed during your stay.