Maryam was there to meet us at the apartment. She was very helpful with information related to the neighborhood. Everything we needed was there in the apartment so we didn't need to contact her during our stay (though I think she would have been easily available). She texted us once just to make sure we weren't having any problems. A couple of items in the bathroom & kitchen could use some attention but nothing major (quirky plumbing, mold in the shower). We slept well (quiet at night, comfortable bed). Great neighborhood. Plenty of restaurants. Near the subway, the YMCA and Prospect Park. All in all, a very nice stay.