Here's my objective (to the best of my ability) review so I will go with the positives first:
1) The location was as described. The apartment was in a safe location and within a walking distance to the subway station. 2)The check-in was as described - and was a breeze. 3) The apartment space was as described and looked in the pictures. It was small but adequate for my husband and me. The bed was comfortable and clean.
Now the negatives: 1) On our first night, we woke up to a loud, alarm-like noise in the middle of the night (3am). I thought it was something like an alarm but it turned out to be the refrigerator. It was that loud. It was so old that possibly the motor was on its last leg. The only way we could shut the noise down in order to sleep was to unplug the refrigerator. For the duration of our stay, we could not use the refrigerator. This is one of the major reasons we went with an apartment instead of a hotel. 2) At least half of the electrical outlets do not work. We had to place the coffee maker on top of the microwave to get the coffee plugged into the outlet that was working. 3) The light bulb in the bathroom gave out soon after we check-in. We had to use the bathroom with the door open in order to see anything while using the toilet or the shower.
We called the host, Edward, in the morning and calmly told him about the issues we were having. He told us to send him a message using the Airbnb app. We thought he just wanted to see them in writing. We did just that and left the apartment thinking they would at least contact us with a proposal of some kind. We returned to the apartment after dinner time thinking they must have done something. When we returned in the evening, nothing had been done to fix the problems. I was hoping there would be a response of some kind, but we never did get a response of acknowledgement or a remedy. We messaged them again and still nothing. We ended up contacting Airbnb and they helped us out by giving us a partial refund since it was too late to check-in anywhere else. The Airbnb rep tried to contact the host, but they also got no response. These hosts Edward and Elena are not willing to work with you if anything goes wrong.