Overall, the room was nice, clean, and in a good location (not too far from subway). We enjoyed our stay over all.
If you have a question or problem, don’t use the airbnb messaging to talk to them. They take a long time to answer that, if at all. Instead, you have to call their business phone number and wait a little bit, although their employees on the line are friendly and helpful. For example, we did put in a request for early check in via phone call about a couple days beforehand and only received an answer until we called them again while we were in NYC at the Sonder. I would recommend anyone booking a Sonder to put those in advance earlier.