Karen is great. She's very nice and always available to answer any questions and give tips. The apartment is well located in a great neighborhood, very close subway options, nice places to eat and shopping. Everything was clean, organized, perfectly match with the photos. Subway noise, with closed windows, were almost imperceptible. Also, the place has shampoo, conditioner, coffee, clean towels and kitchen equipment free for use with possibility of replacement. It was better than we expected! My boyfriend and I had the best time at New York at Karen's apartment, she's the BEST! We highly recommend her place and absolutely would stay again. 10!