Alex is great, she was always quick to answer and very flexible on changes. Even if I saw her only once, she was very nice and polite! The place itself is perfect, it has everything you need. Even though it us indeed a little bit way north of Manhattan the metro is literally 5min away walking and the lines are A and C which cover up some of the main sectors of the island so it ends up being very easy to explore the city. I really don’t have any negative thing to say about my stay here, it was a 10/10.