Communication with Susan was excellent. The apartment is wonderful with all the amenities you could possibly need. It is in an authentic Brooklyn neighbourhood with plenty of bars and restaurants on the doorstep, it is easy to get to Manhattan - a boat ferry 5mins walk away takes you to midtown Manhattan or the other way to Wall Street. It is quiet at night so getting a good nights sleep is easy after a long day sightseeing. The bed is really comfortable and sofa bed is excellent size - my 6ft3ins son had plenty of room. There were plenty of towels and a really good quality. Check in and out was easy and quick - Susan even let us check out later . We would highly recommend this apartment with no reservations.