You probably looked at the pictures and really liked the luxurious feel to them. Then you probably came down here to look at the reviews. Please read this review until the very end because I will tell you exactly, and honestly how the stay was at the Grand Estate. The photos were amazing, no deny, amazing, but once you get to the house, the room does look like the pictures, but many behind the scenes things that really affect the stay.
Cleanliness:
The house was not clean at all. The floors were too dirty to not wear your shoes. Your socks will completely be dirty if you do wear socks.
Beds:
I can not emphasize enough how much disappointment I had with the beds. There were two beds, as pictured in the room. They can fit two people to a bed. However, the beds were completely dirty. My son opened the covers and he automatically saw three pieces of hair. Meaning they did not change the linens. That is absolutely unacceptable. My family felt so disgusted sleeping on these beds. THESE BEDS ARE EXTREMELY SQUEAKY. If you are a light sleeper, do not book this room. Every time you switch your sleeping position, the bed squeaks.
The stairs:
The stairs are extremely squeaky as well and there's no way to avoid them. Other guests in the house go up and down the stairs all the time and its extremely hard to sleep because of that as well.
Communication:
She sent us the password to the lock beforehand but she didn't reply when we were at the house. I asked her for the lock to the closet which she claimed was on the counter, but it was no where to be found. Therefore, I contacted her but she did not reply. Then she claims there's a painter coming the next morning? Since when were the painters supposed to come? We were informed THE DAY OF.
Shower:
The bathroom is also dirty, wear you showering slippers in there. The water does not even turn on. TAKE IN MIND. The water comes out SO slowly. You can barely take a shower in there. My daughter had to wash her hair in the sink in order to be clean.
Overall:
Overall, the house was very old, dirty, and squeaky and I had a definitely terrible experience. The ferry is 20 minutes away from the dock to the staten island ferry station, but you need to at least have in mind 1 hour for the whole commute. I hope you found this review helpful. I am definitely not trying to hate on this house, I just want to be honest with people who actually care. Thank you.