Marie was easy to communicate with and allowed us to be very flexible about arrival time. She made sure that someone met us with the key and assisted us. Everything was just as the listing promised. The room was clean, comfortable, peaceful and pleasant. For us this was the perfect location, very near to where our daughter lives. It's also amazingly quiet for the heart of Harlem! At the same time, it's very convenient to trains and restaurants. There are a lot of steps because the room is on the third floor, so this would not be an ideal place for everyone, but for us it was great and we did not mind the steps. Marie's friendly, down-to-earth manner made it easy to feel comfortable here. We'd definitely stay here again.