Troy was amazing. Upon our arrival he had a plethora of reading material on events going on around town, maps, and pamphlets. He was nice enough to carry our bags up the stairs for us and made sure we were all settled in. The kitchen fully stocked, brand new toothbrushes and toothpaste left out for us, and just enough space for us and all our stuff. I highly recommend this room for anyone staying in NYC looking for a spot close to the madness, just be prepared to climb some stairs.