First I want to say, guys, for 30 more dollars u can stay at a much better place
The guest service just not on point at all, it’s very confusing
I understand the situation of on going Covid. So I fellow the request of the sonder team fill in the health form that nyc requires, so they can send me the code to the door.
Second day, the code stop working, and there is no one on site to address the situation, I have to call and wait for 30 mins on the phone to speak to the guest service, and they try to re set the code many times and didn’t work, it turns out, I have to send the health form back to them to make sure I’m ok the stay
So my question is, why let me check in at the first place if all the steps hasn’t complete.
Secondly, the tv didn’t work, and as I ask the guest service team member, why? Their answer was, they don’t know!
Thirdly as I leaving the lobby, one of the guy was speaking to the security, as I’m walking out with my bags in hand, he ask me to close the outside door for him, instead of helping me open the door
I simple reply, it’s not my job, no, I won’t.
I understand the price it’s fair, and place is reasonably clean, and I have to say, the bed is not too bad.