Raj was very helpful with all our questions. But you should know that the place is on basement floor and has a very low ceiling which can make you feel a bit uncomfortable inside the place. Since we only booked the place to spend the night, it wasn’t a big issue for us. But our problem was the location. It is 10min walk to metro station and 45 minutes to time square which was a big pain for us. Maybe it’s convenient in NYC but we didn’t know it was that far since we read all the good reviews about the location. But the place was clean enough and good enough if you only want a place to spend the night.