The neighborhood is a quiet, residential place in Washington Heights. In Paris this area is what you'll probably call as "quartier populaire", but I always feel safe here. The area is also quiet, I never lose sleep because of noise (only due to jetlag but that's life).
The apartment building has a good access to public transportation (1 and C, M4 and M5). It's also close to a very decent grocery store and a good cafe (Taszo). The building has a laundry unit, but a laundry place is close too.
The apartment itself stays true to the photos and descriptions. It's spacious and everything works, including the hairdresser and Dyson vacuum cleaner. I personally enjoy the art work and book collection.
Lisa is quick to respond and always finds ways to accommodate our needs.
I recommend staying in this place, especially if you are doing a staycation in NYC and not in a rush to tick all your boxes in "NYC 101 must-see" list.