Susan was most welcoming and very responsive to whatever requests or questions we had, including her concern that we find close parking. Joe was very helpful with hoisting our luggage to the second floor. The apartment is extremely comfortable and quiet, and everything they said it would be. We loved having our morning coffee on the patio when weather allowed. Also, in spite of the heat wave and record-breaking humidity, once the apartment cooled off it stayed cool with the minimum of A/C usage! The aparment is a delight to stay in...we have absolutely no complaints or even suggestions on how to make it better. The kitchen is well stocked. I wish I'd have found this apartment for the first week that we were in NYC. It's well priced for the amenities it has.