I booked this stay for my mom and my kids. They landed in NYC and explored the city for hours and headed to the house at 11 at night. They had a hard time finding where they needed to go and they called me in a panic. I messaged Llenifer at 11:45 at night for help and she answered within 2 minutes and was able to get them where they needed to be. This was a huge relief for them and for myself and I’m very thankful for the quick reply so late at night.