Milo was a very good communicator. He was efficient and quick to respond. He was a very kind host. There is no elevator, and the place is on the fourth floor. I would recommend this place for people who are mostly out and only concerned for sleeping at night. The bed is soft and can fit two people. The room is a little small, but the bed is big. It doesn't get too much light inside, but the location is really, really great. I walked a lot to east village for some really good food. I could also very easily go to Williamsburg. For a stay in the lower east side, this is a really good deal.