prompt communication with host hill, when we had any issues. there were definitely a few older-home issues...but, i have stayed in air bnbs all over the world, and all homes have issues! love having a washer/dryer and kitchens. also, having 2 bathrooms was our saving grace. it served our large wedding-event-bound family well, along with having great access to subway, fantastic neighborhood restaurants, etc.) i truly appreciate the privacy you and your fellow third-floor residents afforded us...i heard y'all a couple of times but, that was it! we had a crazy week and went up and down the stairs a million times. no problems with you guys. very good value overall for brooklyn.