On the day I was scheduled to check into the Airbnb , my host told me it was not ready and it would not be ready until later that night. I didn’t come until about 9pm & my host told me the place still wasn’t ready because it wasn’t cleaned yet. She booked me a hotel and stated that her Airbnb would be ready in the morning. When it came time for me to check in the next day to the Airbnb , the host told me the keys are locked inside the apartment complex and the neighbors in the complex would have to open the gate for me but no one was came. She then insisted that I use a credit card to open the gate which I refused. I was waiting outside for about 20 minutes until someone opened the door. When I got to the door, I get the keys but none of them worked. I tried for several minutes before I contacted the host about the issues with they keys she told me if i could wait until she gets there at 5pm. It was 12pm and I had all my luggage and had nowhere to go . There was a heavy storm with strong winds outside and I couldn’t wait outside. So I checked into another hotel and canceled my reservation and had to find another Airbnb.