TERRIBLE/ INACCURATE/ NOT CLEAN/ UNSAFE
This was the worst Airbnb experience I’ve ever had.
For starters at no point of the experience was it smooth, starting with the mix up of all the keys with the other guests.
Not to mention the wrong code was given at the start when trying to get the keys to enter the space. I got to the Airbnb at my check in time and it hadn’t been cleaned since the previous guest. There were old sheets, old food and everything in the room when I arrived. The housekeeper was really rude about the inconvenience and Conrad did not communicate anything to us about the “hiccup” (as he called it). The room that we were placed in isn’t listed on his profile and was completely inaccurate. If I could share pictures here I would, because it’s nothing like it was displayed on the app. The blinds were busted, the sheets weren’t that clean and had that room been posted I would have never stayed here. There was dirt on the shower curtains, as they had not been changed and to say that he was upholding the health / cleanliness standards of Airbnb and COVID would be a complete lie. It was absolutely terrible compared to room #1 which is the one we thought we were getting.
Not to mention the dangerous area that this Airbnb is located in. Which in itself is a whole different story . There was a weird man sitting on the stairwell for most of the night and kept asking really personal questions. At a point he had even grabbed my arm aggressively to not go down the stairs. If you’re a woman going here I’d think twice tbh. It was such a scary experience.
Also the way that Airbnb handled the situation is sickening. They did not look out for the guest and did not stand behind their own policies. I ended up staying for only a few hours on the first day and left at 1 in the morning to a new place. I wasn’t given a full refund , even with all of the stuff that happened.
I’ve never had an experience like this before and I am never one to complain too much, but this was horrid. It ruined my entire trip and I’ll never book with Conrad or Airbnb again.