Communication was good before our trip ie. responding to emails etc but not overly welcoming when we got there. Accurate description of the apartment, hallway in entry was extremely messy and uninviting! Neighbourhood has a bad reputation (Brownsville), visible police presence most evenings and a fight across the road on our first night there! Safety is imperative particularly when you're on holiday in a foreign part of the world. The part of Brooklyn that the apartment is located in should be made available on the address detail so it's easier to review the area prior to booking. Taxi driver from JFK struggled to find where we needed to get to due to this. Confirm with host before booking this apartment what time your check out will be. I had informed the host on booking (about 6 months prior to going to NYC) that our flight home was at 10.45pm, and this was never deemed to be a problem. However at 7.30am on the day we were due to leave, I received an email from the host informing us that they would like us to vacate by midday to clean the apartment in time for their next guests! I was told I could leave my suitcase with them and come back for it later in the day. We felt rushed and pushed out before we were ready to leave. When I knocked on their door to leave my suitcase with them there was no answer so I had no choice but to leave it in their hallway as opposed to drag it round NYC with me for the day! I learned a harsh lesson with this booking; you get what you pay for!