The good about this place is they have new and nice furniture and place is very clean. Sheets and towels are very clean
But they are not super hosts, first of all super hosts always have basic amenities available , and this place did not even have salt available. Nothing..Couple tea bags, small bag of coffee etc. is not a big cost but something guests might need after a long trip. After this trip , I had booked another place in Brooklyn, I am there now and this super host has full kitchen from olive oil to spices, sauces. She even bought 1 fresh milk and added to the refrigerator in case guests might need milk for their coffee. Super super..
Other problem I experienced was heat, outside temperature was under 40 F and I was freezing, and they told me that thermostat controls the whole house that's the temperature, then tomorrow i complained more because I don't want to get sick, and then i found out that there was another radiators at the back that was off. And none of these radiators were mentioned.
Then noise..Street is very quiet but house has a hard wood floor and next morning I woke up with a big stomping around 7 am. I live in a hard wood floor apartment too, but I walk slower during quiet hours.When I complained about the noise Eva told me that there is nothing they can do about the neighbors, and later i found out that it was them upstairs. No words..
So instead of trying to solve my issues, they told me i can leave and they can return my money as if i had a time to find a new place ..That was not possible for me.
They basically want you to come and not complain much about anything.