It was our first time using AirBnB. We initially had a reservation with another house, but when we arrived, we could not get in contact with the owner. After trying to contact them numerous times, we eventually decided to contact AirBnB directly. They handled it very well, offering to refund a night for us to find a hotel, or we could try to contact another AirBnB in the neighborhood, that's where Ravanna comes in. He graciously accepted us literally minutes before we got to his place. He saved our trip and it was only a block down from where we originally planned on staying. He had a very nice home. Had towels and necessities available, a kitchen with cooking utensils, plenty of bedding to choose. Overall a great stay. Highly recommend.