I recently stayed over Sonia’s apartment last week. She only provided us with 2 bath towels and 2 small pillows for 4 nights stay. Even though, we were 3 guests but I based my survey on a 2, as per the initial booking. We reached out to our friends who brought us extra pillows and towels. The 2nd day, I contacted her (the host) to make her aware that 2 towels were not sufficient. I told her that our friends had to provide us with extra towels and pillows. She replied that “this is not a hotel and we don’t have to provide you with any towels or pillows as per Air BnB policy. It’s a courtesy “. I believe that her statement was very condescending, impolite, and rude from a host to a guest. That’s not a courtesy when the amenities are clearly displayed in the listing. There was hair all over the bathroom floor, on arrival. She provided the smallest/tiny trash cans without additional trash bags. We used grocery bags to contain the trash because we were considerate . Rule of thumb “Treat your guests with the utmost respect ” that’s customer service 101.