Although I wasn't avale yo meet lily due to my Plane being delayed a bit, Tom met me right when I arrived and helped me with my heavy suitcase up the numerous flights of status.once in the loft Tom took the time to show me where everything was. Roomi stayed in was super cute and I had everything I needed. They also provided helpful information with maps to the nearest substation as well as food, bars and grocery recommendations. I would highly recommend their gorgeous loft for your stay.