Frank was the person I had the most contact with at this property. He texted to make sure we arrived and didn't have any issues. He was nice and helpful. The property was fun to stay on and was across the street from a 24 hour deli/convenience store which was helpful. It was rough 10 minutes walk to two stations to get into NYC so that was great. The garden is really cute. The hosts were great and left us a some juice, water, and fruit salad in the fridge. Completely unnecessary but really nice and helpful. It is close to Albert Einstein medical school (about a 5 minute car ride) which was helpful to me because we were there to go to my brother's white coat ceremony.