So, I never actually stayed at this place. There was fault on both parties here. Communication began in an odd way with Sean. I never officially got check-in instructions though I asked for them. He texted vague things with unclear expectations and when I asked for clarification, I didn’t get it. He texted me rather than messaged through the app, which I thought was fine but I had to send screenshots to Airbnb. There was a picture of the lockbox code on Airbnb listing and I thought that might be the code. Sean just sent me a picture of the lockbox without a code that day, I believe in a way to communicate the place was ready. I asked to clarify the code before we got there and he didn’t respond. When getting there, the code in the picture didn’t work. He didn’t answer his phone and wasn’t texting me back. My friends felt incredibly unsafe in the area. We decided to leave and grab a hotel and thankfully had the means to do so. I texted him that I planned to cancel the reservation. He didn’t respond. Once I did cancel the reservation, he texted me the check-in code. Nevertheless, my friends were already uncomfortable and I got a funny feeling from the oddity of the texting conversation. I tried to get a refund but Airbnb said I broke their terms and conditions by not contacting them prior to cancelling. Okay, fine. Apparently the host must be given an hour to give check in instructions. We were cold and uncomfortable so we left, but rules are rules. They said they would reach out to him and ask for at least a partial refund, but he never got back to them, so I lost the entirety of the money. Also, heads up that finding out the safety of an area is the responsibility of the Airbnb user, and it’s not a good-enough reason to cancel and get a refund. Lesson learned. Like I said: mistakes on either side. I’m not bitter but I still feel uncomfortable about the situation.