We booked a room with a terrace, and received a call after the booking from Geno, saying that the room we booked was not available and offer us a different and we accepted it because we didn't want to not have a room when we get there. When we check in at the counter I told Geno that I didn't realized that the room he gave us, we have to climb up a spiral staircase to the bedroom and it was a problem for my wife. After explaining to him Geno and his co-worker (I apologize for not getting her name), was very pleasant, very nice and very helpful, and offer us an upgrade to their penthouse. All I can say is that the staff and the hotel is excellent and we will definitely recommend this hotel. Great staff and great hotel.