Our experience with Mark has been stellar - from fast and detailed communication before our stay, to one of the easiest and most accommodating check-in + out experiences that I've ever had, to a great room, this spot has it all. You can definitely tell the amount of thought and care Mark and Deanna put into their room. They provided us with multiple resources for getting to know Brooklyn, and considerately had many and all items a traveler might need in case they've forgotten something (toothbrush/toothpaste, band aids, feminine products, kitchen utensils + plates/cups, etc). The room itself was quite comfortable and well air-conditioned, with a useful sliding door for increased privacy in case one does use the pull out sofa bed. For the price, this room is a steal! Couldn't recommend it more!