Let me start off by saying the apartment and location were amazing. I would recommend it. We appreciate that unforeseen problems can arise. We checked in on Sat bought food and drinks. We planned to eat in a fair amount to save money. On Sunday evening we came back from a full day and the refrigerator was not working. Reyn was called and he came to look at it and his statement to us was "I thought this had been replaced" He brought us some ice to put in the freezer section with our food. By Monday afternoon it was getting warm and Jaclyn brought a styrofoam cooler with ice. We ended up throwing out food that had warmed. Jaclyn did refund us $250 dollars early on and offered to further compensate for the extra costs of eating all our meals out. She stopped communication in this regard from Thursday 12/7 until Tuesday 12/12. Now that our stay has completed her attitude towards customer service and compensation has changed dramatically. Feel free to read a portion of emails below that have not been edited in any manner. I don't feel that this should stop you from booking with Jaclyn as her place is amazing, just beware you may or may not have the use of the appliances. Ugh! Of course! Thanks for letting me know.   I totally get it on the food. You guys have been more than patient and gracious guests regarding this annoyance. Let me know what you feel would be fair considering your added costs of eating out and throwing out your food etc. I feel terrible about this and hope it hasn't ruined your trip (on the up side- New York does have awesome food! Hope you've had some good meals!). I want you guys to be happy and feel good about your experience!  Regarding the fridge- would it be an inconvenience if I still brought it by in a few hours? I would prefer to have it there for at least a few weeks so that I can be SURE that the fridge in in fact fixed. I just don't want to run into this problem with another guest. If it inconveniences you for me to bring it by at that time, let me know another time that would be best and I'll make it work.   Thanks again for your patience!  Jaclyn Last Wednesday at 9:24 AM We are out and about so feel free. Last Wednesday at 9:59 AM Brian, Thank you so much for your response and please forgive me for my tardiness. As you can guess the holidays are ramping up which puts a squeeze on everyones time. I meant no disrespect or intention of not taking care of you.  Straight off, Yes, I feel that 28% of your total staying being refunded to you due to an intermittent failure of the refrigerator is definitely excessive. As it pertains to us, there are fixed costs with renting you our space and then variable costs. It...