Hey guys, so I this was my first booking and experience with Airbnb and this host. The host provided detailed instruction in regards to access the apartment. She communicated and answered any questions we had upon arrival. We arrived at the property at 6:00pm. We didn’t gain access into the apartment until 9:30pm. It’s like someone tampered with the Master Lock that hold the building & apartment key. After 5th attempt to try to unlock the master lock we called the host and texted her. She ignored the calls and text message. So, we stood outside of the apartment for about 30mins-1hour before she texted or called us back. Once she answered she tried to walk us through the process of opening the lock. At this point, it was like7:30pm. She never came to help us. She sent her Mother a few mins later, which was very helpful. The mom was able to gain access to the master Key from the Neighbor. At this point it’s, 8pm-ish and we are inside of the building. Now the key to the apartment door wasn’t working, her mom couldn’t get into the apartment. After a few tryings and over 30mins if waiting, the door finally opened. Once inside we tried to put our phone on the Charger and the outlets didn’t work. The apartment was clean from the looks of it. We really didn’t look around. We was still dealing with the door. The safety of this apartment is very questionable. It is located in a nice neighborhood but the key situation made this unsafe. Once, I presented my feelings about being uncomfortable due the safety of the apartment. The host became very rude, and couldn’t even give us five minutes to try to find somewhere else to go. She kicked us out at 9:45pm-ish and was very rude on the phone. She made sure to go back into Airbnb to act like she cared. Our refund was processed but she never apologized for the inconvenience. If you’ll like more details about this place feel free to DM me. The host Attitude and behavior at the end of this frustrating situation would not