The Airbnb was easy to get into, clear and concise directions, the owner was easy to contact, because I had to contact him due to no heat being in the Airbnb, but he tried to assist me as much as he could and when we couldn't fix the problem he did move me to a different unit and that worked out fine. The Airbnb is beautiful and looks just like the picture. I would definitely stay again in warmer months.