I contacted Yelena regarding a couple of things and she did her best to resolve them, I found her to be a very good host and on hand to help where possible, and accommodating. The only negative would be there is a picture of outside space that is actually locked for access. Yelena did offer us to use it if we booked in a time, we did not feel comfortable with this and therefore did not use, which we were disappointed with as this was one of the main reasons we picked this particularly place. The apartment was spacious enough for 4 adults, and the location suited our needs, we were about 8 mins walk from the subway and the main road with shops and restaurants. We were happy with our choice of apartment