Caroline is a good host - always replied to my emails even if some of it was more travel questions than accommodation enquiries. The loft looked exactly like the pictures although most of the plants are dying - maybe she has been away for a while. The location was very wrong for us - but that is our own fault. I think it is early days for the Bronx as it is just to far away from the buzz of the city. We did not feel save after 7 o'clock. We witnessed a shooting at the subway station and another 4 police activities at our front door. I travelled with my 18 year old daughter and she did not enjoy the location. We booked out earlier and moved to a hotel in the city - I already alarmed Caroline on day one that we want to move out but she could not give me any refund which is strange compared to hotel policies but she did state a strict cancellation policy on her profile.
The bridge in front of loft creates constant noise 24/7.