We had an incredibly disappointing stay at the Hoxton. The fire alarm went off twice during our stay for lengthy periods both times and staff handled it terribly. Both times we evacuated to the street in NY winter only to find hotel staff continuing on their daily duties as though nothing was happening without communicating anything to guests. After asking staff what was happening we were told it was a false alarm and that they were trying to fix it. No one came out to proactively let guests know who had evacuated to the sidewalk. Unfortunately, the second time the alarm went off it was 10.30pm and my baby and I were asleep in our room. I was told I could return to my room with my baby even though the alarm was extremely loud, at sound levels that are not safe for a baby, and continued to sound for the next ~hour. Hotel staff shouted at me when I complained that the handling of the fire alarms was appalling, and unsafe. We finally returned to our room exhausted at 11.30pm when other guests (not hotel staff) told us the alarm was no longer sounding on our floor. No apology or assistance was offered by hotel staff. Would avoid this hotel at all costs.