Lou is very chill, friendly and unobtrusive. I didn't see her much, which is what I usually want in an airbnb (privacy). She was very flexible about check in. The place is cute with lots of books and art all around. There was no AC in the room but I'm fine with a powerful box fan. Great deal for the price. Not too deep in Brooklyn away from Manhattan. 3 or 4 blocks away from the subway.