Our experience was the best possible. Henry was super communicative and helpful from the start. The place was completely clean, contained everything a family needs to be comfortable, including kitchen items and also had a great bath shower. My family and I feel safe and very pleased to be very close to many attractions and restaurants, we were able to visit many places we wanted even walking. The place is kids friendly if this is your question so you really don't need to worry about that. Certainly when we return to NYC we will contact Henry again :)