Rafik stayed in touch with us the entire time and was very quick to respond to any queries we made. His home and neighborhood was just as described and was a great way for us to enjoy Manhattan and the surrounding areas with our 2 kids (15 and 12). This was our first "real" trip to The City, and we were able to enjoy it very comfortably. We've had to move to a hotel in Mid-Town for our last two nights for my husband's meeting and I am totally missing Rafik's place - SO much nicer than even the nicest hotel for a family stay in my opinion.