I had some serious delays and Samuel was so understanding and flexible. I was always able to reach him throughout the process, and he refunded me the one night i wasn't able to stay because of the delays. When i arrived, the apt was, frankly immaculate and a few snacks and water were left for me. And quite honestly those are the best pillows I've ever slept on. After a two day travel fiasco, walking into this place brought much relief. Quick 8 min walk to the 4 train. Quiet area. Will definitely be my first look when I'm in the area again.