Simon was there to welcome us and give us some insider info on the area, where to eat, best way to get back to the airport etc. He was very friendly. The flat was lovely - spacious, light and airy, clean and surprisingly quiet given it's in a pretty bustling area of town. It had everything we needed including a comfy bed! Conveniently located for 2 different subway lines too. We'd definitely be more than happy to stay there again if we return to NY another time.