Ferris was great! Communicating with her was very easy and timely. Our flight times didn’t really coincide with her specified check in/out times so she let us drop our bags off an hour early on day 1 and let us leave our bags there until it was time to come back and meet our car service which was a huge help. Her apartment was extremely clean and was fully stocked with everything you could need in the kitchen. She had tons of extra pillows and plenty of blankets and the couch bed was comfortable.