There were some issues for us and several other guests checking in on the day we arrived given a third party service, Jurney, being used. None of the guests were able to contact Jurney through the details provided and were unable to check in initially as there were technical problems with the room codes. However, the hotel staff were extremely helpful and let us all into our rooms while we got it sorted with Airbnb. The problem was fixed after a few hours and we stayed for 9 nights - the room was comfortable and has everything we needed. Amazing location. Great shower and comfortable bed. Would stay again, but probably not using Jurney!