I was given an old, lumpy pillow which felt like it was filled with rice, with no pillowcase. I was not given a key to the deadbolt on the front door, and got locked out once. The bathroom was filthy, the shower curtain (actually, a liner) was moldy and too short, so water got all over the floor when I took a shower. There was no toilet paper. There was no air conditioning so the room was stifling. I had to buy a small fan in order to sleep, which I left in hopes that Baochen would get the message.