We received prompt communication and were very satisfied with that. However the apartment was not cleaned prior to our (very late) arrival, as there was plenty of time. We saw sheets that were freshly used, condoms on the window sill and floor, and a tub that doesn’t drain. We had to do a decent amount of cleaning on our vacation in the very early morning just to be able to sleep on fresh sheets. We were provided a brand new set in the closet which was definitely appreciated, otherwise we would have had to make other arrangements. I’ve had better experiences for the price, but I hope this isn’t a consistent problem.