William is quick to respond. I’m from the area and needed a temp place to stay. This neighborhood is very residential and is close to the D train (avg 60 mins to Times Sq) with many food options and groceries. The unit looks like the pictures. Having a full size standard kitchen was great (with range hood). The regular WiFi is good for working remotely but TV is terrible at connecting to the WiFi (Netflix had issues half the time). The prior guest(s) left unwanted smells in the bathroom and William was prompt at providing a candle since the air wicks couldn’t get rid of it (should be much better now for future guests). FYI this unit isn’t fully above ground. Finding street parking is possible before 7p or so and gets tougher in the evenings (better to avoid driving).