Ryan followed up many times to make sure we got settled in okay. There was a mixup getting the keys from the concierge in another building, we ended up getting the wrong set and I had to leave my ID. Ryan followed up personally on the phone with them to resolve the situation, including getting my ID back. The place was modest but cozy and generally very clean except for some general wear that is common in bathrooms of older apartments. I never saw or met the roommate. Excellent location and overall great value