The guests that stayed before us froze the restroom pipes. Right as we got there I have two elderly parents who already had a hard time going up the stairs which is okay if we were mainly staying on the top floor where the bedrooms and restroom is located. But the suggestion/ solution to the frozen pipes was too have us all go downstairs to the hosts personal shower. We decide to ask for a refund and have had no communication back from the host since we have requested this. The pipes being frozen was not mentioned to us until minutes before arriving/ checking in to the home and he was working on fixing this although was not fixed and we ended up having to find another place on Christmas Eve.