Unfortunately this was my worst AirBnB stay till now and in several years I have already had plenty of stays. In addition to this I am myself a host and my guests were always happy. I hope my proposals for improvement are being heard.
Communication:
We read in the descriptions, that Check-In is after 5PM (which is quite late), but it would always be able to drop the luggage before and it would be a self-check-in. As we arrived at 3PM we just wanted to drop our luggage and didn't inform anyone ahead, as it was not mentioned. We met our Co-Host on the floor, and without introducing herself, she just told us with an attitude, we should have informed her ahead and left us in our room withouth ANY further explanation. The only explanation for us were the old signs at the wall (not to leave anything in the bathroom, etc.). We felt very uncomfortable I must say
Facilities in bathroom:
- A lot of the facilities like toilet brush, doormat, etc. were very old and filthy
- We were not alllowed, to leave ANY item in the bathroom, which is really annoying. I proposed the Co-Host to find a solution
- The water did not leave quickly, so sometimes I stood with my feet in water from the person before. I also proposed a solution for this issue in the hope, you won't have to face this
Facilities in kitchen:
- As we had no further introduction, we had to find everything by ourself.
- From the beginning of our stay to the end (6 days) there was a huge mountain of dishes in the draining area. Clean dishes had to be found from this mountain and then placed back on top.
- There was a lot of trash on the floor next to the kitchen counter (paper bags, old pots, etc.). Maybe this was just a snapshot (although our stay was not short), but since the kitchen was already very small, everything looked like a junk room
Facilities in our room:
- We only had the main light, which was very bright and uncomfortable. A small extra light should not cost a lot
- There was no possiblity to sit somewhere and eat. I also proposed a sollution for this
Positive:
- When we complained about the missing electricity our Co-Host took quick action
- The fridge had space and was quite clean