Belkis was great - she was very friendly, respectful, and quiet! Although, we did not see her very much since we were leaving early and coming back late. She was accommodating with our check-in especially since we were not easily accessible by phone. We were a little late for our check-in time due to traffic and accidents, and Belkis seemed genuinely concerned for our whereabouts. The apartment is as advertised. The only thing to note is that, if you are traveling with a wheelchair, the doorways are narrow and we had to get creative. Otherwise, we really enjoyed our stay!