Wonderful experience. The communication before I arrived was extremely helpful, with specific and clear directions to the apartment from the subway and more. Joy also responded quickly when I asked questions, such as about parking in the neighborhood. The apartment was comfortable, very clean, and stocked with everything we needed. Joy is so well organized - she has a terrific binder that explains where everything is in the apartment, from pens to the toaster to extra dish soap, in addition to providing local maps and an extensive collection of helpful information on local and further-away NYC attractions. We cooked in the kitchen and easily found all the appliances and equipment we needed. Joy happened to be there when we arrived and gave us a warm welcome with all the information we needed. Easy to get in and out of the outside doors, comfortable beds and furniture, appealing residential neighborhood.