Although we haven't met Jennifer face to face, she was easy to communicate with, always happy to help us with anything we needed. The location of the apartment is very good, there is a subway station basically in front of the apartment. There are toiletries, towels and a few beverages for the guests, which is highly appreciated. However, I am giving two stars because the apartment wasn't clean enough, there are holes on the walls (the apartment is very old) and the duvet was given without a duvet cover. There is another person who lives permanently in the apartment and one night, while we were asleep at 2:30 am, this person started singing very loudly with the music extremelly loud. This lasted for 2 hours, in which, of course, we weren't able to sleep. The experience was a scary one. Obviously, this is not Jennifer's fault (she was genuinly concern about the incident) and maybe it was just a one-time thing. All in all, if we ever go to NY again, we wouldn't stay here.