Verena and Donald were wonderful. Donald was there to greet us as we arrived. Verena was availabke to answer all of our nonsense questions throughout the week. Lol. The apt looked just like the pictures. My bed was soooo comfortable. Everything was convenient, especially with access to the subway right down the street. The neighborhood wasn't the greatest but I loved being able to experience the real culture of NY so it didn't bother me. All in all, I will stay here again. It was perfect.