The location of this place was amazing as it as very close to Grand Central Station, but that's pretty much the only pro.
1). The room was on the 6th floor, and it was quite noisy at night from honking horns and sirens to people yelling on the streets. The heater was also loud.
2). We asked for fresh towels, and Ali said he would send some but he never did. I asked again the next day and he didn't respond. Overall, Ali was not that responsive.
3). The room was full of drain flies.
4). The sheets on the bed were thin.
5). The bathroom didn't seem properly cleaned before he arrived.
6). The shower leaked water onto the bathroom floor.
7). I asked to check in 1 hour early, and he said that was okay. After we arrived, he said we had to wait an hour to check in.