Susan was very helpful, accommodating and kind. The apartment was very nice and larger than we expected. We didn't have time to explore the area or Susan's recommendations, because we really only used the apartment as a sleeping spot. I wish we had more time to explore! The only downsides were the pre-visit concerns about not being sure if we'd run into neighbors and having to pretend we knew Susan, and the confusion of which days we were actually confirmed for. (The details of the visit were more time consuming than expected)