Katherine is a great communicator and always answered any queries promptly. The apartment itself is clean and has all the utilities you will need (toaster, cooker, nice shower etc) however light sleepers please make note that there is a hospital around the corner so you will hear ambulance noise. But this is New York, its vibrant and generally busy so don't let this deter you from the fabulous location of this apartment (2 subways within walking distance) a supermarket 2 minute walk and top suggestion from Katherine try Banc, we went on Sunday night where they have live music.