Bia was amazing. Genuinely caring and helpful. The room was great.

However, I was stuck stranded at front door for 1+ hr and she was unresponsive on her cellphone. She forgot to share key information about apartment keys. It was a simple miscommunication and I know Bia had all good intentions, but it still left a pretty sour taste in my mouth at the time.

In spite of that, I can't stress enough how amazing Bia is. Offered drinks, followed up after the trip, the whole deal.

I've given 4 stars for the checkin process because of the issue with keys, otherwise a perfect 5 star all-around. Would definitely stay again.