Annette was really quick to acknowledge the first request, and answered any other questions quickly too (didn't have many - good photos and clear descriptions). She was very welcoming and made it easy to pick up the keys. The apartment is beautiful - homely, nice collection of books about New York on the coffee table, well equipped so you could make coffee or even cook (we didn't) and a great location from which to explore Brooklyn on foot and the rest of the city by hopping on the subway. Thanks Annette!