I needed a place when I first moved to New York and this spot worked out well. Claudina was a great host, and always responsive and communicative. Check-in was smooth. She directed me in advance and accurately how to get in.
The first couple nights there was a problem with the electrical on the floor causing only the AC to not work. She was out of town, but was still responsive. Her son Mac was very helpful in getting me a fan in the interim. They scheduled to have an electrician out and the problem was solved. It was a humid first couple nights, but not their fault and they got it fixed quickly. She was even ready to move me to a better room at no charge.
That was the only hitch the whole time. My room was spacious and had plenty of closet space. Also had a small desk, big reason why I chose it in the first place. The kitchen is fully equipped: utensils, plates, cups, oven, knife set, blender, cookware, etc.
It is great for a long or short stays. If you're staying for a month or longer, you may consider getting a lamp and baking sheet. Those were only home things I needed, besides obvious essentials. I'm sure Claudina would have been happy to let me borrow, but I just bought them from Target, because I would need them in the future anyways.
The other tenants I met were always nice and respectful. I never had a problem waiting for the bathroom. People always cleaned up after themselves in the kitchen.
Claudina was always very nice and even fed me a home cooked meal. It was a great introduction to New York. Thank you!