We had an amanzing stay in NYC, the flat was perfect for us 4, clean and with all you can need for your vacations (the sofa is a bit hard to sleep on). The location, typical Brooklyn neighborhood, was also good when you do not wanna be in Manhattan (we even went to a local party with the neighbors). Craig is very responsive on his instructions.
I put only 3/5 stars because an incident happened: we locked ourselves out of the apartment (same issue as the previous tenants). For the context, Craig's message when we arrived was: "note that there is one key and that is for the apartment door. Do not lock the outside brown door as it is to remain unlocked during your stay". It was not clear enough for us to understand that the brown door cannot be open with the same key. As we were a group of 4, I did not warn everybody on the matter, so obviously what happened is that one of us locked it (who wouldn't?). Hopefully it was in the morning when we went to the supermarket next door and not at night. So far, we could say that it was our fault and you're right. My concern (and mitigated review) was more that we had to pay 100$ for Craig to come open it... when Craig was litterally downstairs... I mean mistakes are human but courtesy also. Paying 100$ for a service, that I would have understood, like having to come all across town to open the door or call someone. But when you are in the same building and you just wait for the money transfer to come open the door... not very nice. As a landlord myself, renting my place from time to time, in the same situation I would have never done that. We really felt like just money to him.
Anyway the problem will keep on happening so better change the lock to have one key for both doors as in the end this does not make any sense.