Although we did not meet him in person, Brandon was predominately friendly and tended to respond fairly quickly. However, we had a couple of issues including a faulty lock locking us out of the room we were staying in. After explaining the situation instantly so it could be resolved as quickly as possible Brandon initially asked us to buy a new lock from a hardware store, which he said would cost us $15 dollars. We explained that we had not caused the damage and did not want to replace it (also we wouldn’t have known the specifications or requirements to replace it), and he then requested a $350 dollar reimbursement through Airbnb stating that the whole door needed to be replaced. A handyman replaced just the lock two days later and it now works fine, so it is unclear where the $350 request had come from even if the damage had been caused by us. Otherwise, the stay was fairly smooth. Brandon was accommodating with check in/check out times.