Rob is very quick to respond & helpful for anything going on. The property is clean, plenty of space and was able to accommodate 6 adults and 4 children. The location is central to stores and public transportation and also a quiet neighborhood. Rob provided basic necessities that you would most likely not travel with e.g. hangers, iron and some toiletries were provided. It was great to have parking because my sister who stayed elsewhere received 3 tickets in 4 days. The highlight for our kids was the game and theatre room. It kept them busy instead of sitting around bored. We also got to use the popcorn machine which was a BIG hit as well. I would definitely stay here again when visiting NY.