We were welcomed by Jenny’s co-host. Never met Jenny but we communicated through text messages. She’s very quick at responding. It was a last minute trip to NY. Jenny was so nice to let us in early at the time we wanted. The room is sparkly clean better than in pictures. I forgot to pack some of my travel size toiletries. They were provided :) unlike other places that I have stayed at. Everything was perfect! Would definitely book again!