My flight was delayed by the airline (I arrived at 12:30am- 3hrs later than planned). I notified Ronald to confirm this was ok 2 days prior to my arrival and he confirmed my arrival at anytime was ok. I asked for check-in instructions but never received any and there was none on the listing and I was unable to follow up him up as I was on a plane. When I arrived, there was still no response so I messaged Ronald by air bnb messaging, text and called multiple times but his phone message bank was full. I arrived to the apartment and had to look through the names on the apartment buzzer and rang several times with no answer and I waited on the street with multiple people on drugs wandering around and approaching me. I ended up calling 5 hotels to try and find an available room and got a message from Ronald an hour later to say he misplaced his phone.
I cancelled my booking with Ronald and will stay at the hotel for the duration of my stay due to the unreliability of being stuck outside again.
I would like a refund of service fee plus first nights accomodation as I have lost money from taxi + new hotel booking at late notice.