We didn't meet Jana but in our on-line dealings she was efficient and business like. The listing was spot on, the photos giving an accurate picture of the property. The instructions, lists and maps she left for us were comprehensive and much appreciated. As far as I can remember the listing doesn't mention the cat. We loved her company and I'm sure Jana would have made alternative arrangements had this posed a problem. The neighbourhood was great - quiet with fantastic food shops, restaurants etc. We spent more time in Brooklyn than in Manhattan. We are hoping to return - soon!