Coats was responsive and helpful, even providing wonderful suggestions of neighborhood restaurants and conveniences. We loved the neighborhood which was vibrant and fun. We felt very safe and it was always easy to grab a cab if we wanted one. There is a UPS place a block away, a 24 hour deli across the street, a grocery store and a drug store less than a block away. We easily walked to theaters, Bryant Park and Times Square and more. The apartment has fabulous panoramic views and is quiet, clean and restful. We would love to stay there again!