To be fair there’s much that is good with this hotel. But the staff are just not trained properly, checkin was a drama and took over half an hour…I was the only one at the counter…. And there were false charges of many hundreds of dollars on my credit card after my stay that I still can’t get any clear responses for. They have stated in the phone their mistake but failed to send me emails to clear it up despite two requests now. Still trying. Not happy.