Overall we had a fine stay but likely would not return. Pros - spacious place, especially in NYC, cute decor, kitchen had everything we would need. Location is about 20 min walk from major train but there are bus stops nearby and I felt host was very transparent about that so I was fine with the distance. Neighborhood was quiet. Host accommodated a 10 minute late check out and my husband said they were nice when they came to fix our AC.
Some opportunities - communication. It said I would receive check in instructions 48 hours before but I did not, so had to ask host for the specific address and code. When we arrived, the wifi information both in the Airbnb app and a frame they have in the house was incorrect. There were no instructions on how to use the AC so we mistakenly turned on the heat and were sweating all night. Couldn’t get a hold of the host about that until following afternoon (we arrived 10pm and didn’t hear back until around 1pm the following day) so it was 81 degrees the first night and following morning. There is also only AC in the bedroom that was uninstalled when we arrived (hence it not working correctly the first night). Host said if we leave doors open the cool air will cool off all rooms but we did not find that to be the case. This was in may so I’m not sure how it feels in July/August when it’s really hot. There was also no body soap, had to ask for that as well (even though the amenities say it’s offered). Lastly, the unit is in the basement of the hosts home. There’s a common area before you open the doors to the “rooms” that has the hosts laundry room. There were times during our stay that I could hear the host in the laundry room while we were in our rooms. That made me slightly uncomfortable because we didn’t always close the doors to our rooms, and there was one time I had just gotten out of the shower and could hear them in the laundry room. I just thought to myself “what if I had left this door open”, it would be a total invasion of privacy. Also when the host brought us the soap, they left it in that common area while we were out. I was worried when she said she dropped it off that we hadn’t closed the doors and all our stuff was just laying out. Of course everything was fine but again, this might make others uncomfortable as it did us. I’ve stayed in tons of airbnbs and typically when it’s advertised as an entire place to yourself, you wouldn’t have those type of close encounters. Just FYI for anyone else.
As I mentioned, overall a fine stay but would not return and not our best Airbnb experience.