Worst hotel in NYC, do not stay here. Rooms are mediocre at best, does not look like what was advertised. There are only 2 elevators for 29 floors , wait time is ridiculous and there’s always a long line to use the elevator. If you like waiting 30 min to get to your room this is the hotel for you. My wife and I had to walk down 25 flights of stairs through the emergency stairs to get to the reception lobby so we can leave. The check in personnel in we’re great and have no fault of the experience.