Booked a room for one night for 4 people. Shower knob broke off on the first shower upon checking in around 5pm. I called and texted host to let him know and that the screw was rusty, hence, it broke off. No tools in the apartment for us to try to fix it. Also texted him a picture of the broken piece so he knows what parts and tools to bring. Host asked me “what do you want me to do about it?” I told host to get it fixed asap or at least by the time we get back from dinner as well surely need to shower when we get back as we were hot and sweaty in the 80 plus degree weather. Host said “I’ll see what I can do.”
I didn’t receive an update throughout the night so I assumed he came to fix it. Upon returning home about 1:30am, the shower was not fixed nor was any communication made on his part of if and when it would be fixed.
Next morning, we checked out at 11am, still with no communication nor update from host. We used our rags to wipe ourselves after a whole day and night of no shower in the 80* degree humid heat.
I waited 2 days till I texted the host to see what credit he’ll be able to provide for the inconvenience, but after 12 hrs of no response, I already knew he would do nothing nor reply back to my inquiry. Mind you, he replies back within 10 mins before the the check in date. But no reply after the check out date.
I finally contacted Airbnb and they told me the host would get back to them within 24 hours to see how much he would credit. It was actually almost 30 hours till he called back Airbnb as that’s what I was told by Airbnb as they kept updating me throughout the 30 hrs.
Finally, I was told that the host can give me $42 credit. The total for the one night was $441. Is that fair? Definitely not. Would I book or recommend to book at any of his apartments? I would suggest to look somewhere else.
I gave host a courtesy call first to resolve the issue, as that’s what was in his instructions on his page, before calling Airbnb to let them. I wished I would’ve called Airbnb first.
On the positive side, Airbnb gave me a $100 voucher for future bookings.