Checkin was 2pm and I arrived at 2:30 pm. There was no key in the lockbox, but that was bc the cleaning person had just arrived. It was a mess. The cleaning person was clearly stressed so I start helping her clean. She told me she’d already done the floors, but unfortunately that wasn’t true. I swept all the floors, I asked Kristin where the vacuum was bc the rug clearly hadn’t been vacuumed in a LONG time. She said the vacuum was being replaced. I rolled up the rug, stuffed it under the couch, and sent Kristin a pic so she’d know where the rug was. Upon seeing the pic she was mortified & apologetic. She refunded me $177. I continue to clean bc the cleaning person did the bare minimum. I mopped the floors, dusted areas that had a lot of caked on dust and disinfected pretty much any thing that would be touched. I also put laundry detergent in to/go containers to counter the smoky smell from the bar next door. (Mopping helped too)
After I took matters into my own hands my stay was nice.