Jelen was very responsive and the place was very nice within walking distance to subway and lots of places to eat. felt safe walking late at night as the street is lively so there is people always around. Keep in mind you are in the city so there is city noise coming in through the windows. I'd recommend taking a simple white noise machine if you have kids or are not used to city noise and you're golden. My 3 year old slept right through the night fine with no issues.