The place was so lovely and well appointed. even in winter the tree with pink seed pods just outside the 2 story windows was a striking compliment to the Japanese inspired interior woodwork. the beds were supportive and comfortable. the soaps and shampoos were by Aesop which was great and high end. quick responses. there was one very minor issue which she rectified well above and beyond expectations. the location was excellent, fab restaurants, entertainment and subway very close by, there was even a whole foods around the corner which is a rare find in the City.