Thomas and Gaby were very accommodating and responded quickly. They left some food and drinks for us with towels and a binder with nearby cafes, laundromats, and different forms of transportation. They also left several pamphlets and books with different tours and things to do in NY. The kitchen was stocked with pots and pans, the TV had Netflix and YouTube and everything you need. They also had WiFi that was very quick. Highly recommend.