The apt is great and very well located, near to subway to go everywhere and there are plenty of bars and shops in the neighborhood. We didn't have the chance to meet Ali but it was like she was there, very kind and available to respond our messages for any situation that happened. The neighbor Kristen was very helpful too. The apt is big enough for 2, just 1 flight stairs and plenty of natural light. It is mostly quiet during day but it could be pretty noisy at weekend's night, it's NYC and I live in a city so there was not a problem. I love NYC and I loved West Village.