Vicky's response time was immediate and I was able to check in earlier than the listed time which was highly appreciated. The place was clean and perfect for one night. My only suggestion would be to have a space heater available for the room, and replacing the thing curtains with insulated ones over the balcony door, as well as a rug for the cold floor. The room was very cold, everything was very cold to the touch, as it was in the 30s/40s and rainy out and there is a large glass sliding door. I feel that these upgrades could help tremendously with the comfot level. Vicky told me to turn up the thermostat but I felt guilty doing so because it was already at 70. Due to the balcony, this room is colder than the living room, so I had to push the thermostat to 80 just to get it comfortable. I wouldn't mind this issue but the room was $115 and I think this should should be fixed for that rate. Otherwise, great shower, fast responses, easy parking and safe neighborhood.