Exceptional Experience! Let me start by saying Michael made my stay so comfortable as if I were staying at my own home. He allowed me to check in early due to me flying in from Florida. He was proactive and consistent and wanted to make sure me and my 2 guest stay was homely. I came into town for my 30th Birthday and I was even allowed to have a few friends come and help me bring in my birthday. I even was going to check out one day in advance and Michael gave me a generous price to stay an extra night and I couldn't say no! The neighbors upstairs was EXTREMELY RESPECTFUL! I wouldn't even know if they were there, if I didn't actually see anyone :). One thing I didn't like was the parking lol but that's NYC for you. MOST Definitely will be staying there again as long as it is available. P.S. Thank You Michael Again For the Mini Bar Birthday Gift :) I Enjoyed It!