Though we never met, Kathrine made the entire check-in, check-out process very easy and convenient. She was incredibly considerate and helpful. The house was perfect - exactly as described and even better (the picture doesn't do the place justice). There was a small problem with the light being broken, so there wasn't enough light for me to work from home (and the place doesn't get enough natural light, in my opinion). Kathrine immediately stepped in to help by providing extra lighting. Area was perfect (wasn't too noisy) and security are very friendly. Place is impeccably furnished with great attention to detail. Fast internet and the one day it wasn't working, Kathrine was available to step in and get it fixed. All-in-all; great experience!