Check in/out was easy and the house is well located, spacious and tastefully designed. We didn't meet Julia, but dealt via text & email with the person she had managing the place who was generally quick to respond when we had questions - while we were there. After 2 weeks, we're still waiting to hear back about some jewellery left behind, but we're hopeful it will be resolved. We could have used a little more instruction on where to find things like linens & toilet paper but what we couldn't find was promptly delivered thanks to Amazon ;)!