The place was great! The hostess was available with the keys even though I arrived from the airport very late (actually very early in the morning) from the airport. She took time to briefly show me the amenities and told me to let them know if I needed anything. Also, she offered to give me a tour of the neighborhood and show me the best places and where the subway stations are. It was all and more than I expected and I will definitely consider this room again when traveling to NYC. Also, I plan to recommend to family and friends. They offered sandwiches and cereal if I wanted and offered to bring me coffee in the mornings. Cold filtered water was provided which was highly appreciated after long days of exploring the city. Great trip, great place!!!