They send you to external forms for any interaction. I filled out one that asked if I wanted an early check in. I said yes and planned around that because they didn’t say no or try to contact me. I arrived and wasn’t able to even get into the lobby when it was 100 degrees outside. I then got stuck on their external support chat, which kept crashing. They said they’d send someone to look onsite if there was availability. Someone eventually let me in and I noticed there’s no front desk or on-site support. I actually ended up canceling my stay because I didn’t feel safe at this listing upon arrival. This isn’t a hotel. It’s a sketchy apartment building that sends out a code to access the front door and another code to access your unit. They don’t support their customers at all. I would stay away.