Rita had our room ready and comfortable when we arrived. She was approachable and friendly when I gave her updates on my delay to check in. I mean, it’s my first trip to New York so I had a lot to cover. My wife and I were very comfortable at night. Although just one night, I was very comfortable. I did have my apprehensions about staying at The Bronx but had no issues getting in at around 10pm and leaving the next morning. Highly recommend this place.