Kathleen was quite accommodating for me and let me check-in a little early upon our arrival. The check-in process is smooth and we had no problems. The place is nice with quite a few upgrades. I especially loved the jaccuzi bathtub. The apartment is located on the bottom floor, so you don't have to worry about lugging your luggage up a ton of stairs. We felt pretty safe in the area and the place is close to the subway station. Overall we had a great experience and would definitely recommend Kathleen's place.