Jeremy is very helpful and willing to make your stay very comfortable. The place is nice and clean. My main disappointment was how far it really is to the city. It would take us about 10 minutes to walk to the subway and then another 40 minutes on the subway. This could have been due to the time of year we went because we went Dec. 28-Jan 1 when it is very busy. However, if you are going to do a lot of sight seeing in New York City, I'd advise staying in the city so you don't waste a lot of your day traveling back and forth or can easily rest up between attractions! Otherwise, it's a great stay!