Don was super responsive and helpful, making check-in and check-out easy. However, the space itself is under renovation and it isn't mentioned in the description. When you walk in to the house, the downstairs is sectioned off by plastic sheets and it's unclear why. The unit is on the second floor, but there aren't locks on the doors, there were no curtains for privacy, and the unit is unfinished. The wood floors have gaps in them, and the hearth tiles were just placed there, both of which can hurt someone if they're not paying attention.