Please arrive by or around your check in time otherwise the system will overbook and you will get placed in a room with a bunk bed, even if you let them know ahead of time you will be late. They told me check in was until pretty late, so I was not worried about that when I had call them to give them an update. The room was not the one I requested. However, I received a 25% discount, which was the least they could do. This was my 2nd time at the Arlo and I was not expecting this, because my first experience was sooo great.