Stefano's apartment is very pleasant - it's completely remodeled, and in a very nice location. Communication with Stefano ahead of my family's visit was easy, and Stefano made sure we could retrieve the key at our convenience upon our arrival. There are a few small ways in which our experience could have been made even better: making more sheets & blankets available, along with a heater (we needed to make an extra bed upon arriving to fit our whole party, and it was very cold in NYC the weekend of our stay); making a few more essentials available to guests (coffee was available, but we had to go out and get our own filters).