I don’t want to discourage anyone from staying here, but I also want to write a transparent and honest review.
Dahiana was a great host. Fantastic actually. She responded very quickly to my messages and needs. She also asked me personally what actions she could take to improve my stay. I shared with her, and she was very receptive.
When we first arrived there was a soiled towel left on the floor, and the trash was not taken out. I let her know, and she assured me it wasn’t normal and that the towel was left there by a worker that did work on the unit. We had three guest and only two bath towels available, minus the dirty one. I let her know and she brought towels down within an hour or so.
We had a major issue with the plumbing backing up for no obvious reason. I reached out to Dahiana (there was not a plunger in the unit) and she sent her husband down to attempt to fix. Him and one other person came down with a plunger, mop and snake. They were unfortunately unsuccessful at solving the problem. We were told the plumbing issue was from the street and not the unit. She explained that leaves clogged the main drain and she happily reimbursed me for one night stay.
I would stay here again despite the issues we had. Most things seemed like a one time deal, but more importantly, I want to stress how professional, proactive and efficient Dahiana was when it came to solving the problems.
The apartment was cute and cozy, though not much sunlight. A few things I noticed was the living room tv is hung up, but no outlet to plug in to power it. The bedroom tv was lowly rigged with a cable draping over the closet door, making it harder to move in and out of the closet without ducking down under it, or getting tangled in it. The kitchen was fully stocked, even with some spices.
Over all, my stay was great in the Bronx, and I would most likely stay again regardless of the issues we had. Dahiana was attentive and she truly cared about issues we had. She cared so much that she refunded me for one night without me even asking! Excellent service.