Nicole was friendly and accommodating and the room was comfortable and well-decorated. The tub is super deep and I am a bath person (I know- judge me) so I was loving it. I always felt safe and had everything I needed for a quick trip to visit friends. They’ve done a wonderful job of making it cute, the amount of space was more than generous for NYC, and they have an adorable cat (I’m a dog person, but I appreciate a chill cat.) 100% would stay here again and you should, too!