This was a our most unpleasant Air BNB experience ever. The first thing you should know is that the apartment is dangerous. It has incorrectly installed Mortise lock on the apartment door. These locks, when engaged at the faceplate (the part on the side of the door), are supposed to lock the outside doorknob. This one however locks the inside doorknob as well. And since the lock can only be engaged/disengaged from the faceplate, once its locked and closed, you are out of luck if you are inside the apartment, which is what happened to us. Fortunately May's employee Sofia was in the building and was able to open the door from the outside with a key, but this could be very dangerous if there is a fire or other emergency situation where you need to leave quickly. May and Sofia insisted this was a safety feature but were unable to explain how locking their guests in the apartment would keep them safe. (Also, it seemed a bit unnecessary as there are two deadbolts on the door as well). To make matters worse, in my exchanges with May about the issue, she accused me of leaving my toddler in the apartment alone. The last thing I need on my vacation is someone judging my parenting, so this is really what knocked a few stars of my review. Sofia did find a temporary fix by taping over the faceplate so that the lock could not be engaged accidentally but I'm alarmed that they are unconcerned about how dangerous this is. Beyond that unpleasant experience, here are our pros and cons: PROS -Close to subway -Nice apartment--everything was clean and nicely decorated CONS -Terrace is badly misrepresented on the listing. When we arrived, it was flooded from raining and I had to ask Sofia to come back and get rid of the water. Then we saw how poorly maintained it was. The tiles are disintegrating (probably from constant flooding), the plants are dead, and the strings lights don't work. It rained again later in the week and we had to get Sofia to come back to get rid of the water again. -The kitchen is poorly stocked. We had to ask for additional silverware, it was missing some basics like a toaster, and there were no place mats or cloth napkins (which I usually see in my air bnbs). Sofia did drop off more silverware and the place mats and napkins but it was an additional interaction that should have been unnecessary. -There were not enough chairs for a group. Our first night, someone had to eat dinner standing up. We were six people, and this place is supposed to accommodate at least that. (There are only 4 chairs on the terrace.) -The location is pretty far from most of the tourist spots so be prepared for long subway trips (45-hour) to get downtown. -The volume of interaction I had to have with May and Sofia was just too much. While they...