I communicated to the host right when I made the trip that i was coming in for a business conference that i would be working. I asked the host since i will be having an 6am flight so i was up at 4am that I would like to drop off my luggage at around 11am. I got to NYC around 10:45am and arrived to the apartment building and i wen to look at my booking on airbnb and noticed there is no apt #. We have made prior agreements that i would drop off my bag. so i gave her benefit of the doubt and went to the convenient store to pick up the keys to the unit and there was no unit on the keys either. I asked the store clerk to find out if they knew and they said they didn't know. So i messaged the host and called and left a voicemail. I wanted until close to 1 when it was my checkin time. I still haven't heard from the host so at that point. I was on the phone with airbnb customer support to see what we can do. They tried to reach the host and usually in this type of situation they would have canceled the reservation right away and it would fall on the host. The only issue was is that I don't have another place to go except a $300 hotel stay and the other airbnb's are to far from the conference I would be working at. So I told customer service not to cancel and wait about an hour and if no answer then we will go that rought and try to rebook me somewhere else. Well to one hour went by and the case manager called me back and was in the process of canceling my reservation and appling a credit to another place. I am tired, exhausted, and irritate with this whole thing. I been up since 4am and NYC if you're not use to it can be exhausting with all the walking and traveling. While the case manager was processing the refund and applying for the credit and working on my new booking the host finally messaged customer service and myself. At that point i had nothing to say to the host. i am to upset with what happened and really didn't good staying there after all this. I litterly was on the phone with them for 4 hours trying to figure this whole thing out and finding me a new place. if the hosted didn't respond 10 mins late then i would have been booked to another place. I didn't get to my room until around 5:30 and as soon as i got in i passed out. The host should have given me part of my money back. she did offer a 10% discount the next time I stay but we will see if she is still doing this and not sure if she will drop the ball...