Our stay here was a little bittersweet. Elle was kind by letting us drop our luggage earlier, through an assistant, than our check in time since after we made our reservation the check in time changed to a later time because someone else rented the place the days before us and they had to clean it. Later on even before our check in we were accused of bringing an extra guest to the place and were charged more for it, but that was never the case, so I had to solve all this misunderstanding through the app with Elle. She was never at the place for the check in so we had to figure out everything on our own and mostly all the help was done through her assistant.
The place itself was kind of nice, close to transportation which was a huge plus, the neighborhood was okay too, we never felt unsafe even though there were some days we were out till late in the night.
The last few days of our stay the smartlock on the outside door was working poorly and even made us late to an appointment because we didn’t want to leave with the door unlocked, we never got a proper solution to it, we were just told the lock was been tricky because of the cold weather so it took it’s time to lock properly.
We spent most of the day outside and arrived in the afternoon/night so of course we used mostly the front room at that time, but one day we were told off because we had the lights on in that room which we found really oddly and rude because we were paying for all the services. We eat and hang out in the front room, but every time we made sure to turn off any other light if we left the other rooms.
Lastly, I made sure to told Elle in advance the time we were leaving just to made everything clear, we left much earlier than the supposed check out time and on our last few hours at the place the wifi stopped working, that made really difficult for us to take an uber to leave our reservation.