Unfortunately, what would have been - without a doubt - a 5 star review faded pretty quickly the morning of checkout.
We openly communicated with Lauren during our entire stay - from check in, to use of supplies, to travel intentions on our last night in NYC.
We had 10AM reservations at the 9/11 Museum, so intended to be out by 830AM, in order to take the subway to the city in time for our visit. I let Lauren know that this was our intent the night before.
The morning of checkout, on the way to the subway, my husband became ill enough that he didn’t want to attempt to ride in to the city. He headed back to the brownstone and I immediately reached out to Lauren to see if there was any way to get a late check out. This was around 9AM.
A late checkout was not available (which is completely understandable with such late notice), but I was also told that the cleaning staff had been told they could arrive anytime after 8:30AM, so “he can stay till she gets there but she does not speak english so well so if he could be fully packed /maybe car loaded up and ready please to walk out/ i will tell her to ring bell. She is coming from NJ and not sure when but needs to get ready for other folks coming this aft. Hope this is helpful.” Lauren did offer for my husband to stay on the back garden area, where it had rained all morning and was water logged. Since he was already not feeling well, he opted to sit in our vehicle for the duration of what should have been 2 more hours in the brownstone.
Our reservation at the brownstone was supposed to be an 11AM checkout. Plans and intentions change, because we are all human, but I expected to at least get what we paid for - at bare minimum.