Thomas provided easy instructions for getting into the apartment. We did not meet him, but had a great stay during our 5 days in the city. The apartment is located on a nice side street in Morningside Heights and is very quiet for being in the city. Short walk to Central Park and the Subway. It was a little tight for our 4 adults and 2 children, but would be perfect for 1 to 4 people. The apartment was clean. We used it as a base for attending an event at Columbia nearby and it was perfect for that purpose.