This was a terrible stay! the cleaning team were inside the room until 4:20 while the contract said the check in was 4pm sharp.
They second key was not ready nor given to us at the time of check in that was important. Half of our group had to leave to go to US Open late, missed our US Open earlier session on Friday bcz of that, and had to sleep at the lobby from 12-1:30am until another group of us returned from bars.
The shower was not usable and gross. There was dirty water sitting in the shower and not draining. Its shocking how this situation was not taken care of before we check in and even after we checked in and the cleaners stayed in the room after 4pm. This is not acceptable as they said the check in time was 4pm.
There were 7 people in a studio and we couldn’t use the single shower that we payed for! We payed for a clean room and the check in time is stated 4pm sharp. The room was not clean, and I repeat again there was still DIRTY WATER sitting in the shower!!!!! and we could not get in the room at 4 PM as stated in the contract. The 20min delay in check in was not our problem and it caused us to miss our US open match and half of us not have a key and had to sleep in the lobby until 2am!
In other words we have clearly not received the service that we have paid for.
They also promised an iron and that was also not provided. I dont know how many issues I have to remind you about this room to take action.
We are deeply frustrated with the service I’ve received from this property, the host and if Airbnb does not take proper actions to refund our money.