AMAZING STAFF- dealt with me coming back 5 min before checkout asking for a late checkout, the lady did it for me, I forgot my cane in the room when I checked out I realized she gave me a new card to go get it instantly without hesitation, then I got to the subway got to waiting for my train when I forgot my iPad was in the room, came back and they had it for me at the front desk, then I was on the bus back panicking because I realized I never gave them the card back and it was still in my pocket, the lady calmly said things to me to make me relax and say that it won't effect anything, "throw it away it's garbage" never thought that would relax me. I went with my friend and there was enough space for both of us in a regular king size room. the bed and tv are in a nice nook where the blinds are over the big window, the view is a standard new York view, at least where we were. can't complain too much considering how comfortable the bed was, we barely got out, the sheets even were nice and breathable and the thermostat is a super accurate way to keep the room how you want it. the only big complaint I have is the lack of hot water during even times like 6pm, idk if we just weren't working it right but it seemed pretty straightforward and even at the hottest it was just barrable enough for a quick shower just to get clean, went during the first heat wave of the year and as much as cold water is nice when it's hot the room is kept limitedly cold and I would have enjoyed a shower before I left on the second day, I tried ay 9 am and I'm assuming it has something to do with everybody showering in the morning which is understandable for a hotel this size and this busy, so it doesn't effect my opinion much at all, it really isn't that big of a deal either so if that's the only complaint I have from this snug, contemporary, "teenager room" feeling you get when you're laying in the bed, and so nice in the garment district room this is a good spot. I hope they allow pets but I'm sure sooner or later they're going to allow them as more people get service dogs and get more business with people asking, thank you publically to the staff and that one lady in particular who honestly should've been sick of me but helped at every point she could. the rest of the staff has been nice in the messages, very quick response in general got one within 5-20 min max I think was what this personal wait time was and the the 20 was just a question before I reserved it. which got answered nicely and very formal at the same time so I can tell some of the staff really do have somewhat of a passion for others leisure. especially in a place like new York it's nice to see and feel as welcome and as at home as I did. very nice would go again and probably will, destination is absolutely ideal for my personal friend which means the fact that she talked about this places bed and window and qood layout and it's sheets in a positive way, very positive in her facial expressions as well which is a sign to me she really likes it too.