The host confirmed the reservation and was supposed to provide the code for key lock 3 days prior to check-in. When that didn’t happen I tried contacted him (DM, called, contacted customer service and they tried multiple times over the next 24 hours) but he never responded. I ended up in a middle of NYC with two suitcases and no place to stay, while I also have work meetings to attend and show to organize. It’s been a nightmare to find another place on such short notice and really irresponsible. I recommend you find another place to stay as this could be a scam. Although AirBnb refunded me in full, nobody compensated me for staying in a more expensive and less convenient location because that’s the only thing I could find in less than a day notice. Horrible experience.