I spoke with them on the phone, but didn't meet Jeanine or Jimena during my 3 night stay, as we had different schedules. Also I had to email twice then text before finally getting directions the day before arriving, nor was I given any info about the area for restaurants or shopping. They do have a beautiful apt with local and express subways close by, and with a large fan in the room I was comfortable the hot July nights. I stayed in the smaller bedroom, and my only suggestion was adding a small table.