My wife and I were very excited about this trip with our infant son, however, the time we stayed in this AirBnB was extremely uncomfortable due to the non-functioning AC. We were told about the AC not working the same day as our check-in (during our flight across country to NY) - too late to make any last minute changes/reservations, and could not find another reservation that was safe/comfortable etc for 2 nights.
So for 2 nights It was over 90 degrees in the humid apartment. we had very poor sleep, even with the second night when they brought a window cooling unit (this was helpful but the bedroom was still very warm itself and we had to leave early. This was not only a comfort issue but potentially a safety issue for my pregnant wife and 1 year old son. We were unable to enjoy any time in the apartment due to the heat. Because of this, we requested a refund of the two nights stayed at the apartment, but were denied any refund. we were only allowed to change our initial reservation from 5+ nights to just the two very uncomfortable nights there.
This created an extremely stressful environment for all of us, and we booked another residence as quickly as possible. AirBnB should absolutely assist with this refund, but they said it's all up to the owner. Now we now the risk we run with AirBnB I guess... my family will gladly use VRBO, hotels.com, or any of the other competitors who we have not had this kind of experience with in the future.