Caroline and her mother were very friendly and helpful. The space was very nice but our room was a bit of a squeeze for three people plus luggage; I think two is probably the most comfortable number to stay here. Common area is shared with other guests but was always clean & orderly. It's a longer commute than we expected to midtown manhattan (2 hours on a bad day, 45 minutes at best) but was well worth the price. Definitely recommend!