When checking into the apartment Jack the super was great at accommodating my early arrival. With checking in there was things that were damage and not clean, the window in the kitchen weren’t on the hedges so one late night when the wind was blowing the window just fell out, Jack the Super already knew about the window but never came to fix it, the pots and some silverware weren’t clean. The location of the apartment was wonderful all of my room mates who stayed at the apartment absolutely loved the apartment and the location. It was so easy to go to store, the trains and to just get around. Although the Wi-Fi was great in some parts of the apartment the wife was horrible in others especially the 2 bedrooms by the entrance of the apartments due to the fact the router for the Wi-Fi wasn't in the apartment but below in the living room of the 3rd floor apartment When reading the review, it seems as if Amy is more involved and nice, our experience with Amy wasn’t the same. With living in the apartment for 5 months, you would expect the Host to at least reach out ask “how we are doing”, “how’s the stay” or ANYTHING, Amy did not reach out to ask us any question, she came off as rude and unapproachable. When you did reach out to Amy with concern she either responded but didn’t answer your question or answered your question but also added a smart remark. When first getting the apartment I was having the rent come off my card which was over 5k my card company didn’t allow over 5K to be charge because it was over my charge limit. Airbnb would start processing the payment on the 10th when it is due on the 11th, so I would have to call my bank get the amount approved so they could charge it. Amy was not understanding she sent me a message saying "I do not tolerate nonpayment of rent, and will not permit you to stay in the apartment if the rent is not paid on time." I completely understand this is her way of making money but if someone is still communicating and submitting the rent on time there shouldn’t have been a threat. I submitted the rent to you on the 11th as it was on time. after talking to Airbnb customer service I explained the situation and they understood where I was coming from she was still getting her money on the date it was asked for, but that problem, was fixed and from there Amy were MIA. Amy got over 20K from us that’s a lot of money even the Airbnb specialist said this. I didn't expect her to come to the apartment or even overly communicate but it would have been nice to just reach out to the people staying in her apartment. Other than dealing with Amy the Apartment was just a listed but...