The primary problem was that the toilet backed up early on during our five day stay. Orel responded by giving us some tools (Draino and and a snake) to fix the problem but did not do so himself or call a plumber. The Draino did not work and so we had to snake it out ourselves. We did not pay full price for an air bnb to have to resolve a plumbing issue that was not our fault. When we asked for a discount of $100 or to be able to stay two hours past the check out time-- not an unreasonable request given our time in resolving the toilet issue-- Orel did not respond until after the posted check out time, by which time we had departed.
There was no iron, although this was listed. Also no hangers and nowhere to hang clothes as both closets were locked.