We started out communicating very well, upon arriving and encountering several issues within the open starting the first day of arrival eith bathroom issues which she resolved quickly. She never did a walk through as i requested. Upon viewing the bathrooms were not cleaned efficiently. The microwave was dry rotted and when someone tried to open by the handle it broke, we were yold to open ar the bottom where it wasn't broken. Then the stove handle we encountered the same issue. The bottom of the refrigerator door where we tried to store its was broke so when we put something on the bottom shelf it fell off and we noticed that it was taped up. The terrace door was off track and we had to open with force, one of the guest hurt her hand trying to open/close the screen door. The ultimate was that the heat was controlled by a wall unit that the host never explained directly to me how to use it and we basically were freezing cold the whole time and she had the audacity to get mad about it!