Our bedroom door‘s lock was tampered with and we didn’t feel safe. There were dirty dishes in the sink, the sheets had stains on them, the floor in the bedroom was dirty, the bathtub was dirty.
However, Jemar Ira did have a prompt response time, and sent two very nice maintenance guys to try to help!
But because we didn’t feel safe, we had to call Airbnb directly to cancel our reservation within the first 15 minutes of arrival. They gave us a full refund and we were able to find another place immediately!