William was great to work with ,informative, helpful and responsive. The apt could not be in a better location for the Cloisters. Well equipped kitchen if you can resist all the local restaurants. Very comfortable bed. Like all apts. in NYC I have experienced during the winter months it was more than adequately warm, but the odd thing is hot water took a long time to reach the 5th floor. All in all, if your goal is the Cloisters this is the place and the big bonus is reasonably priced parking just around the corner!