Responsive and always checked-in to make sure everything was alright.
Instructions for the keys were inaccurate (which key corresponded to which door).
The apartment was older than it appeared in the pictures and the furniture has changed. The sofa is different and the cover had stains on it. We should've checked the reviews more closely because there were others that said the same thing. The bed was also very soft so do not recommend if you need a firmer mattress.