The place was exactly as advised and was perfect for a two week stay in NYC. It's a short subway ride, or a nice walk in the sun, to most of the tourist attractions and is ideally situated if, like me, you need to visit Columbia university. Tom's communications were prompt and informative & I didn't need to ask about anything that wasn't covered in the manual. Facilities were more than enough for me as a solo traveller & would also be fine for two people. The shower was an experience, as advertised. The neighbourhood is friendly and quiet, especially for New York. You are only a few blocks from Harlem's main streets though if you want some nightlife. All in all, a great place to stay.