When reading the parking instructions to the tenant at the garage, he looked like I was crazy. He made us turn around in the narrow alleyway to drop our belongings off before parking our car.
When arriving at the room, it had not been cleaned at all. I didn’t enter more than the doorway, so I’m not sure what the bathroom looked like but I really don’t want to know. The beds were in shambles and trash littered the entire kitchenette area. I called the emergency number listed in the email they sent and I explained the situation. I was told that they would notify the correct department to handle my complaint and that I would have to wait on a call back.
Meanwhile, we were parked out front to unload, per the parking attendant. This was a towing zone so we went and sat in the car and waited for the call back. There were rats running around everywhere (yes, I know it’s NY), it was dark, late, and my one year old was fit to be tied after being in the car traveling for 12+ Hours.
After approximately 30 minutes of no return phone call, I contacted air bnb who resolved our issue. Within the few hours it took to rebook and cancel this reservation, I never heard back from customer support. I’m not sure if they never contacted me back because my reservation was cancelled or what, but it’s been 2 days and haven’t heard a thing.
Definitely would NOT recommend this rental.