The description of the room was exactly as stated - very clean and comfortable in a great location. Amy was nice, but communication was not good. After booking the room and discussing flexible check in/out times, she seemed very accommodating. However, when we arrived in the city the keys at the cafe were not available for pick up. After contacting several times, she finally answered and greeted us looking very disheveled. Check out the next day was similar, after we told her in the morning what time we would be back to collect our things, she happily agreed. Then when we came back, she seemed upset about our late check out even though we had already discussed and she approved. Overall very confused with the dynamics of the stay, felt unwelcome at times.