Rob's prompt, funny and insightful communications from the initial booking phase added to the anticipation and experience of staying in the apartment. We were further made welcome by Rod, who has no doubt provided endless guests with the same information, but who welcomed us warmly and provided answers to all our questions about Chelsea and NYC. And Andre also made us welcome and gave us great advice about getting to the airport from the apartment. I was grateful at their willingness to accommodate early arrivals and late departures.