I had to request for an upgrade and this caused lots of confusion with Sonder. It caused them to charge me way more for a living room space. However, I did not even receive the living room space and I was still being charged with the extra space without receiving the extra space. I had to make repetitive calls and messages to Sonder about my refund that they reluctant to even offer me because I did not even receive my upgrade, therefore, I was being charged for nothing. Not to mention the heater was constantly breaking. There was also a broken heater issue in middle a of cold week where the mechanic had to come on some days If they could. They would fix the heater once and it would break after half a day. I would again have to call sonder for this problem to be fixed. This happened about 3 times, more or less. This Airbnb on the upside has a great kitchen and laundry space.