Our stay (11 nights) was okay, definitely not great and certainly not "luxurious" as advertised. Let's start with the positives: The location is truly wonderful, you can walk to many places and you are super close to the subway (multiple lines). The neighborhood itself is packed with dining and shopping options. The apartment is spacious, the bedroom is quite big for NYC standards and the living room too. It's bright, sunny. Pictures are accurate but the apartment is starting to show significant wear. Stacey was very kind to let us check out late, which I certainly appreciate as our flight was departing late and didn't like the idea of hauling suitcases for so many hours. We didn't meet her, but Hawa (cleaning person, who assists her) was also very nice. Bed is comfortable, there's storage space for your clothes and the shower water pressure and temperature were very good. The unit was quite clean. However, it felt a lot was lacking. I've been fortunate to experience great Airbnb places (+30 trips), and this was probably the less satisfactory one. There is absolutely 0 home feel to it. Many lightbulbs were burnt out (kitchen, bedroom lamp, bathroom) and the remaining were those bright cold white ones that gave a very "hospital" feel to it. Kitchen was VERY under-equipped. No pots nor pans but one. NOTHING in the pantry but 4 teabags and splenda (I understand it's not mandatory, but it's nice to have basics like salt, cooking oil, sugar - and would certainly expect that given the advertising, the "luxury" claims and the price). Nothing in the fridge either (this I don't really expect at all, but was part of the description). No ice cube trays, no wine glasses. I like cooking and we stayed there in a very cold, "stay-in" season - I could not really cook much at all. To own up to any guilt on my side, I did not notify Stacey of the above, as I did not want to go into the hassle of arranging for a solution. This should be part of every inspection before checking somebody in, and it clearly wasn't. There's no love. The central heating stopped working. It was a few hours before we got a response, and the solution given was to use some portable heating units. They helped battle the cold, but were inconvenient (I don't want to leave those electric/fan units running while out, so every time we were back the house was freezing; they made noise and took a while before the rooms were warm again). No answer, update or explanation addressing the real issue (central heating out) was ever offered. The building itself (access, hallways) was filthy. Awful smell every single day, super dirty floors. I don't usually mind this in NYC because I have been to great apartments in bad buildings, but again, this was not as advertised. I was surprised no similar reviews were posted, I'm assuming other guests stayed for shorter periods (if you...