Laetitia’s place looked wonderful to us for our 2 week holiday. However upon our arrival, we found that the keys we were mailed did not work to open the apartment door. After an all day cross country flight, bringing our luggage up the 5 flights of stairs to the apartment, this realization was more than disappointing. Laetitia did initially respond to our text messages promptly and gave us authorization to rent a hotel room at her expense. We went to sleep understanding that Laetitia and Airbnb would make arrangements for our entry into the apartment the next morning. However, after realizing that I️ had to take the initiative in the morning and phoned Airbnb several times, our reservation was abruptly canceled. Airbnb indicated that Laetitia was no longer responding and/or was not able to make arrangements. We therefore spent the next day in the hotel lobby looking for new suitable accommodations. This was now how we hoped to start our holiday! We have recommended that she have someone local to manage her place when she is unavailable.