I would like to preface by saying I have been a fan of Sonder for years, myself, my partner and my family have stayed with you numerous times, and up until this last stay, have never had any significant issues. We booked 2 nights through Sonder’s website at the One Platt location in NYC from April 11-13. Then we booked an additional 2 nights from April 13-15 through Airbnb at the Battery Park location. It is the second stay that we had an issue with. Upon entering the unit, we noticed the the unit was in desperate red of repairs, the floors were scratched and missing chunks of laminate in places, the baseboards were broken and several were missing, the cover under the stovetop was literally hanging on one side because it had come undone on one side, the heating/ac unit in the living room was cracked and there was a panel missing at the bottom, exposing a gaping section. Upon entering the master bedroom to the right of the living room, I was disgusted to find a dirty sock and a TJ MAXX price tag under the bed and what looked like drops of dried blood dripping down the side of t he nightstand. Similarly, under the nightstand in the bedroom at the end of the hall, there was a CVS receipt, the carpet in this bedroom was also stained in several places and curling up on the corners. The bathrooms in this unit were by far the worst part. In the master bathroom the toilet paper holder was broken and unusable, the floor was filthy with significant dust collecting in all of the corners, and there were several hairs(head and body) in the bathtub. In the second bathroom, the floors were equally as disgusting and in the corner where the toilet was, there were remnants of what looked and smelled like vomit on the tile. Additionally, both bedrooms were extremely dusty behind the furniture and under the bed. This was unacceptable considering we paid $170 in cleaning fees to stay in this property.
In addition to the issues listed above, we also had several concerns with the electrical in our unit. None of the light switches in any of the bedrooms turned on the bedside lamps, they had to be manually turned on, and the lamp in the master bedroom was so broken, that it was literally held together with electrical tape. In addition, if you plugged anything into the outlet in the living room by the sofa, it sparked and shorted out the entire left wing of the unit which required you to go into the circuit box and reset the breakers.