Joan was really nice and accommodating. My boyfriend and I are currently renovating and needed somewhere to stay for a week while our bathroom was being completed. Joan understood that we would be checking in at midnight and also needed to check out at midnight and that was perfectly fine. When we arrived, she walked us through the apartment and showed us all the amenities, such as the bathroom toiletries that she left for us. The bed and couch were very comfortable and it felt very homey and clean. My boyfriend and I both work in Manhattan and the train was about 5 mins walking away in a very safe neighborhood. We would definitely stay here again if we needed to.