I'm not sure why the previous tenant had such a rough time, but I absolutely LOVED this apartment. The check in and check out process was seamless and they even helped me get a set of spare keys when I locked myself out. I stayed 2 months- wish I could have stayed longer! Area is awesome, right near a Trader Joe's and Fairway lots of bars on 3rd Ave. building is well kept, nice brick and paintings on each floor. Highly recommend this place- its beautiful for the price!!