We were never able to check in because instructions were never shared and the host was unresponsive. I messaged Paola the day before our check in to see if we could check in an hour early. Didn’t hear back, so the morning of our date of check in, I messaged again. No response. At this point I was boarding my plane to NYC and getting a little nervous. The check in instructions for my reservation said “check with host”.
I called Paola at around 9:30, but it went to voicemail and the inbox was too full to leave a message. I called Airbnb at around 10 am before boarding the plane (check in is stated at 3). They confirmed that they couldn’t find any check in instructions and would try contacting Paola and would give her until 1pm to respond.
I landed in NYC at 1:30, and there was still no check in info. At this point, I had nowhere to stay for 4 nights and booking ANY hotel or airbnb close to LES or Soho was not feasible so last minute.
I called Airbnb again, they asked that we give Paola until 2:30 to respond….30 minutes before the set check in and 30 minutes AFTER I requested to check in.
At 2:30 there was still no response so Airbnb refunded me. Waited in the airport for an hour trying to sort that out and then scrambled to try to find a new place to stay. Luckily I found one, but the only place that was remotely similar in price and standard was a hotel in Williamsburg. Very different trip since I had planned my whole visit around the Airbnb in LES.
Paola did end up messaging me at around 4:30 saying she had meant to press send on the check in message but forgot/something happened. She also offered a free night but at that point, it was 1.5 hours after the set check in time and 2.5 hours after my requested check in and I had already checked into the hotel.
A VERY stressful start to my trip. Who wants to land in the airport and realize they have no lodging for 4 nights?
I honestly have never had a host just ghost me the day before check in. Really frustrating and I would not recommend.