Communication with Allan was excellent. Location of unit is great. You do have to meet with host in order to check in. That is the first I had to coordinate with a host to get into a AirBNB unit but it went just fine. There was a beeping smoke detector for half of our stay that we needed to remove as changing battery did not solve the issue and building super was not available to address it on the weekend. Some laundry was left in washer/dryer at the beginning of our stay and we found dirty plates in the cabinets. Despite the cleaning fee, you do need to wash dishes and remove your own trash at check out.