Rachel was great in all ways. She responded promptly to my availability request, communicated clearly, was there to meet us when we arrived, and all was prepared and as expected. She is also a lovely person whom we enjoyed meeting. The apartment is in a nicely maintained building and only a couple of blocks from a subway stop on the 2 and 3 Lines. The apartment is neat and clean but small. There's only one bath to share but she was very accommodating about that and it was not an issue. I didn't care much for the cat but, I'm not a cat person. I had a great time in NYC and will call Rachel again on the next trip.