Hilal was very quick in all of his correspondence with helpful answers in preparation for our arrival. Miriam was warm and welcoming. It was a cozy apartment...perfect for our needs! Easy access to everything. The pullout sofa was somewhat challenging to use. Although temperature control was also a challenge, Miriam was always prompt to calibrate when necessary. Given the age of the bldg the pipes were audible throughout the night. Other than these 2 minor issues I would definitely stay here again!!