Carolyn was quick to respond, communicative, and friendly! Check-in wasn't self-check, but was super easy as well. The place is clean and modern, with enough space for longer stays (3 of us were comfy there for the week). The best thing was the location! A 5 minute walk to Penn Station, Times Square, or Javits Center - it's definitely the place for getting around easily.
The apartment is near a busy intersection, though, so earplugs or white noise machine are recommended for light sleepers.