There are some facts, the condo is clear, it's location is good and convenient. However, our staying experience is awful, even worse, the communication with the owner is extremely terrible and ridiculous.
After booking, I messaged the owner via Airbnb and left our personal contact info, for greeting also wanna double check the check-in procedure, but zero reply. In this way, we text the owner' number and got the reply 'all info is in the platform'. OK, at least I know the wifi code and how to self check-in. Not bad.
Unfortunately, when we came back to the property in the second night, the condo was completely out of electricity. Although it's 11pm, we consider it's an urgent issue, so we texted the owner, trying to find a solution, but no reply. Then we found only this condo has outage, others in the same building are fine. So we tried call the owner, again no reply. In the end, We have to staying with no electricity , no solution and no reply that night.
Since then, we haven't got any message from the owner. After this unhappy experience, I texted the owner via Airbnb repeating what happened and tell him we gonna leave a negative.
Guess what? Mr. NoReply start to talk. I can't believe my eye, when we greeting, we out of electricity, we call him, we text him, he ignored us, but when I mentioned a bad review? Boom, he replied me with more than 100 words.
The most ridiculous part is that instead of an explanation for the outage or his ignoring, he told me that I have a communication problem and will leave me a bad review too.
Wonderful! Now I have a communication problem? I tried to reach you via Airbnb, texted you, called you, but you ignored all of them. What else should I do to communicate with you? Write a letter?
OK. Next time, if you wanna book Mr. NoReply' condo, please make sure you know how to fix electricity outage and fully understand his way of communication.