We never met May & Jane, but their attention and constant communication was impressive! They helped us a lot with many recommendations, tips, advice, etc. during our whole stay.
And their response time for any of our questions was incredibly short.
They were also very flexible allowing us to leave the apt. a bit later than signed and providing us with extra amenities (not originally included in the apt.) such as a camping table for our kids to have their meals or an extra bar stool.
Although the apartment is in Harlem, there is a subway station really close to the apt. so it is very easy to reach Manhattan.
The only point that I would suggest for improving is the kitchen equipment. As we were travelling with kids we used it quite often and found that the cutlery, glasses, plates, tea towels, etc. were quite short for us.
Anyway, I mentioned it to May & Jane and, having checked their reaction to any comment, suggestion, request..., I am sure that it will be improved really shortly.
All in all, a good accomodation and an unbeatable attention.