We didn't opportunity to meet her, but she was always available to helps us and answer our questions.
We had a wonderful stay! the flat was clean and there was A/C, It was exactly as described! The neighbourhood was lively, but it was quiet in the flat.
We had some problems with the keys to enter the building and open the door and no elevator, so a little bit inconvenient if you have large luggage.
Lots of shops, very convenient and its near a subway too.
Won't hesitate to come back :)