THey were super communicative and helpful from questions I had before confirming the rental straight through pre-planning and throughout my time at their apartment. I stayed with my 2.5 year old toddler, and they were extremely accommodating, setting up a portable crib (pack-n-play), and even set up a spare video monitor they had for me to use while we stayed there.
For icing on the cake, they made super-helpful suggestions of local restaurants and things to do, including a great french-style patisserie called Bakerie literally 2 blocks away that had the best french roast coffee I've had in years.
I would definitely stay here again next time I come through the area, well done!