The airbnb was really nice, very clean and just like the images. However, Keisha didn't communicate with us before arrival.
So once we got there for check-in at 3:30 we tried to get into the lockbox and it wasn't opening. So we hoped to connect with the wifi and contact the host, but the password and username that was provided on airbnb was wrong (there is a different one in the kitchen).... So I had to turn on my data and hope that there would be a response as airbnb messenger was the only way to contact the host. Turns out the lockbox was broken. There wasn't any communication about this before checking in.
Mr. Tony came and saved us! Turns out the door was open the whole time and the keys just on the kitchen table. It seems obvious to check if the door was open, but it didn't feel obvious at the time because we are in the middle of NY, who leaves their door open with the keys right there?
Otherwise, the airbnb was great! Just lack of communication and stress of getting into the house changed the experience.