The first thing you should know before you book with Sonder house: It is not a hotel nor a normal airbnb, its something they have created in between. I thought I was booking a normal airbnb with normal airbnb host. After booking with Sonder, I received almost half a dozen text messages & email to confirm my booking (even though I paid online), downloaded their app (even though I already have Airbnb's app) and send information and other things that made the check in process more complicated. After the extra process of checking in and communicating with Sonder house, my girlfriend and I arrived tired after traveling for 24 hours. Unfortunately we arrived to a dirty apartment that had not be cleaned at all after the last guest has left. The customer service was helpful and they refunded the cleaning fee and assigned us a new room about 1 hour late. The new room was clean and we were happy with it until, we were informed that we would have to pack up our stuff again and leave 1st thing in the morning to move back to the original apartment that was cleaned by then. Since the hotel/ or sonder house is correctly under construction, load consistent banging started around 5am, when I asked if they had another room on the other side of the building, I was told by Sonder house employees that we had to return to our old room ASAP (the room was right above the temporary room) and Sonder was not responsible for noise outside, even though their building is clearly under construction and the construction was happening on their premises. The employees were rude and unfriendly. I have then told by airbnb that they could refund us for the 2 unstayed night but they could no relocate us even though (you pay airbnb loads of fees for this situation exactly). The following day I received a message from Sonder house stating that the lobby and lounges would be closed (proving the on going construction was connected to their building) and that those areas would not be available for use. Since it was a work trip we booked this place based on the lovely pictures of the lounge were we could work etc. Of course, we sucked it up and changed our planes yet again. The next 2 night were awful as construction trucks arrived at their building around 3am (load beeping noise from the trucks) and the pound started around 5am both all 3 mornings. So all in all the experience was awful, we did not feel welcomed, the amenities (the reason we booked for were closed), this isn't a traditional airbnb which is very unclear, they room was not clean and the building is constructions which we were not told so that even if he still decided to stay we could plan ahead. BEWARE before you book!!