I would describe our experience as the good, the bad and the ugly.
First the good, the location of the apartment in the West Village is second to none and Thomas was helpful with tips for places to go and replying to messages quickly.
The bad, on arrival we noticed the sheets were stained and did not look freshly cleaned. We sent Thomas a message but he assured us that "the sheets were clean". In simple terms paying this much per night you would expect at a minimum to have fresh unstained sheets.
The ugly, this is New York but the sight of a cockroach wandering under the door is not the most pleasant experience.