insufficiant discription: there was no door at the second flor where we stayed. Means safety problem.
bad communication: genevieve responded our request in a very bad way. We mentioned her that it was freezing cold and asked her to turn the heater up. She sad as a response; that it may disturb downstairs tenant which made us feel like we were discriminated. Moreover when we said we were cold, she suggested that after our long flight (never happened because we came by bus)we might have been tired and even we might have been covid. This were her rediculuous suggestions to our complaint.
first night freezing cold interior. It feelt below 60 degrees inside when it was 25 degrees outside.