Katiane is nice, unfortunately the day wasn’t hers and the apartment never opened and all she told us was keep pushing the door will open. Spent about 1.5 hours just trying to open the door. Additionally I think she should mention there is no elevator in the apartment building we had to climb up till the 5th floor with heavy luggage! There were no building maintenance personnel that she could connect us to either in order to open the door. We ended up leaving after 1.5 hours and booked another hotel.