Katie does not make it easy to get a key to the apartment. We had to try and locate a friend of hers in the very busy Penn station, to get the key because Katie was not available. Then when we arrived we saw that we had to climb 3 flights of very steep stairs. She did not describe this in her listing and it is not easy at all when you have luggage. The apartment was clean and organized and the bed was very comfortable. It is in a good location and "somewhat" close to the subway (about 4 long blocks) but prepare to walk and climb stairs ALOT. If you are from New York this may not be an issue for you. We did have yet another key mishap because I lost my purse and Katie was not prepared. So after losing everything (money, drivers license passport, camera, etc.) out of the gate Katie said it was going to cost us $250 instead of trying to help, which added more stress. Then I think she realized the precarious situation we were in and started to try and remedy the situation. In the end it did end up costing us additional time and money because Katie made us take a taxi to Brooklyn at 11:00 at night to get a spare key from her friend. This after she already told us there was no spare. When we were getting ready to leave, we asked where to leave the key and Katie wanted us to bring the key to her place of employment!! Try locating someones workplace in New York while also trying to be on time for your flight was not an option for us, so ended up making other arrangements without her help. Again, the apartment was nice, but Katie made it very stressful to gain access to it, did not help in an emergency and additionally made it difficult to leave. Unfortunately, I would not stay here again because of the host.