Koichi was very responsive; he would always get back to me within 24 hours. He was proactive in sending updates and asking how I was doing. I mentioned to him the only complaints I had was an air conditioning unit still in the window which allowed cold air leaking through but so long as you didn't sleep on the sofa bed in the bottom bunk then you wouldn't be cold. This happened my first night. Second night I slept on top bunk and had no issues staying warm. About getting to the top bunk, the stair steps are metal and kind of painful to work your way up. It would be appreciated if they were padded otherwise it's assumed to wear your shoes to avoid the discomfort.
Yuki the building manager was very helpful and helped me get my key and checked in seamlessly. I had no issues using the facilities and with that, I can easily recommend this to any of my friends/family for their next stay when visiting Manhattan area. Also, Moynihan Train Hall is the closest station NYP-part of PENN STATION.