Flew to New York to stay there for one night. My check-in was at 3 pm. Brooklyn last messaged me at 11 am asking when I expected to check in. I told her I planned on checking in around 5 pm. After that message, I never heard from her again. I never received any check-in instructions, and the Air BNB page said to check with the host for check-in instructions. I tried calling and messaging her for hours until eventually I had to call air BNB support. Thankfully air BNB support gave me a full refund, but I wound up trying to sleep at the airport until my flight in the morning.