Our experience was good. Joy was very accommodating by meeting us early and allowing us to drop off our bags before check-in. She gave us a tour of the apt and let us know where everything was. The apt was comfortable and clean. The sofa bed was a little tough to pull out so it was better to lay down blankets and just sleep on the couch. Location was good with good restaurants close by or a short train ride away. The only thing we did not like was the noise from the upstairs neighbors. If you had a late night, do not expect to sleep in unless you are a heavy sleeper and can tune out a child running, jumping and shaking the whole apt. Overall a good experience though.