Lauren was extremely responsive and helpful in the time leading up to our arrival with suggestions about travel from the train station and exactly how to find the apartment. Our train was two hours late and she was waiting patiently to greet us, show us around and tell us what to expect in our first trip to New York. The apartment was exactly as advertised, neat and clean and with lots of personal touches. Plenty of storage, fresh towels, coffee machine, kettle for tea drinkers - it was all there. The location was great for the district with plenty of nearby restaurants and a convenience store on the closest corner. It was also quiet, facing away from the street over a courtyard. The only noise was the a/c unit if you needed to use it. Overall a great choice and one we would definitely make again.