From Check-in to Check-out it was a terrible experience with Blueground. They had multiple people reaching out, so no one person was responsible for my rental. I told them all, the reps on the phone as well as those responding to Airbnb that I had broken my knee and need checkin to go smoothly as it’s very hard and painful for me to get around. I arrive at the apartment and there’s no key. I was stuck in the hallway for over 45minutes with a broken knee and no way of getting into the apartment. Then with checkout, I was speaking to someone about extending the leave date as I had to have surgery and before I could confirm the new date they rented it out from underneath me with NO warning. I had to move out the day before surgery because moving three days after was not going to be an option for me. No one communicates with each other at Blueground and the customer gets screwed! The place was nice, but they need to do a better job cleaning. I found a nasty used vape, plastic utensils and a used lid in the sofa. I’ll never rent from Blueground again