I was unable to check in due to severe storms and all flights were canceled out of Nashville and most other cities in the US. I contacted Melissa and she offered no refund/partial refund nor any credit due to unforeseen unprecedented severe winter storms. I even tried the Airbnb resolution and was told it's up to the host, and she did not even reply to the Airbnb request to consider this. I am a student with student loans and having saved a whole year for this, I was deeply disappointed as I did not choose to cancel the booking but the dangerous weather was responsible for all flights being canceled. I would have expected some partial refund or credit at least. But none was given nor was proper communication to my request. I do not recommend this listing and host. Heartless and greedy.