Aileen should NOT continue to rent this apartment until she addresses multiple issues. We were unable to access the apartment, as the lock was frozen shut and had to wait over 30 minutes in the cold for someone to come to let us in. Had I not insisted upon getting a phone number from her when I originally booked, the situation would have been worse, as Aileen lives in the Dominican Republic and wasn’t answering the messages that I was sending. When we discovered that there was no water, Aileen basically told us that since it’s cold, no one has water anywhere. I have a rental in Toronto and one in Breckenridge and we inspect our units prior to our guests arrival after the housekeeper has completed the cleaning to make certain everything is in working order. Expecting us to be without water is absurd! Lumpy mattresses and no hand towels, wash cloths, and the finesse in offering guests the basics is not at all acceptable.
The location is adequate and a 15 minute walk to the train