There was a lot of interaction between Pam & Jullien prior to our arrival. We felt very comfortable & welcomed by them. Jullien was very helpful, left detailed instructions for us & was home when we arrived - he had a warm smile & was very friendly. The description of the room was accurate - clean, easy access to the metro station. The neighborhood was not as nice or as clean as we had hoped, but we felt safe & satisfied with our choice to stay there. We appreciated the private entrance, room & bathroom. We didn't feel like we were intruding or imposing. Mostly, we felt very accommodated - they are wonderful!