Oyo did not put additional facilities fee in the price breakdown, which means the actual fee is much higher than I expected. This fraudulent act is also against Airbnb’s rules. I called the front desk the night I arrived and the operator told me to wait tomorrow to get manager’s approval of my cancellation with my full refund request. I switched to another affordable place and called oyo again the next day, but the manager told me I can only be refunded for one night and I need to contact Airbnb. I contacted Airbnb support then. The assistant reached out to oyo requesting for refund but never get response. Honestly as a customer I feel really helpless and frustrated for paying 330 dollars for literally nothing. Bad experience.