I did not get a chance to meet Elisa. Elisa was excellent in responding to my last minute request to stay at her apartment for one night even though she was traveling. The sheets were clean and she left great instructions for accessing the keys, etc. Her roommate was Sabina was very nice. It is a sixth floor walk-up, which did not bother me at all, but something to consider if stairs are difficult for you. I would stay here again. Thank you, Elisa!