The location of the property is amazing. The apartment is large and can comfortable accommodate 4 people. The pull out couch is extremely uncomfortable. We had to buy a blow up mattress for my 15 year old son as he was unable to sleep on it after the 2nd night. Unfortunately during our stay the hot water heater broke and we did not have hot water for 5 of the 7 nights of our stay. We also had workers coming in and out of the apartment so it was best to leave the apartment early and return late in the evening. I don’t feel that Joe communicated well enough nor do I feel as if we were amply reimbursed for the inconveniences that we experienced. Our trip to NY occurred in mid March and it was cold outside. Unfortunately we were unable to find other accommodations and had no other choice but to stay. I must say that Joe apologized often but her actions did not extend beyond her words.