Up until Check-in Our communication with Lina had been great and then someone called Esteban (supposedly Lina's son) took over communication. They gave us great details of how to checkin and when I asked if we could have their mobile number incase of any issues as there were flight delays and cancellations there was no response. From the moment the message was sent around 2pm EST about how to check in up until today almost a whole week after leaving we have not heard anything from the hosts. During our stay we experienced a multitude of isses - upon arrival there was an awful funky smell so we had to air the apartment and buy scented candles, there was also a cockroach on the kitchen floor that appeared a couple of hours later and the wifi details we were provided were incorrect. All was flagged with the hosts however (no response.) To make matters worse the building is terribly soundproofed and is incredibly noisy which I realised was not mentioned by the host/hosts at all in the airbnb listing/description despite the fact that they owe that to the gusts they host. There was construction in the building happening all week so we were woken at 7:30am every morning which is not the biggest issue had we been told beforehand but because all the other apartments and neighbours were also so loud it meant that through the night we barely slept and then to be awake from 7:30 when you've only managed 3-5 hours sleep was very problematic. The toilet also became clogged/blocked..... again this was raised with the host but no response so we had to escalate the situation quickly with Airbnb who also tried getting in touch with the hosts - even with warnings but they were unsuccessful and instead compensated us for the stress.