Guest services upon check-in was absolutely spectacular. A kind gentleman welcomed us and did everything he could to get us an early check-in as we arrived around 9a. The hotel kindly held our luggage until check-in so we didn't have to walk around NYC with suitcases. Our bed was comfortable and the bathroom sparkling clean. The hotel is in a spectacular location, from your hotel window, you have a perfect view of the Empire State Building. Plenty of nearby places to walk to for food, convenience store needs, subway entrances, etc! Highly recommend Hotel 32 32!