They both were absolutely great! Went above & beyond what I would have expected and were great at communicating with me. I had expressed my concerns to Carrol about catching an early flight home and not wanting to be late getting to the airport, and she said that she would have her driver take me and if he didn't show up, she would personally drive me herself (at 4am!) Well her driver was running late so her husband Michael got up and drove me to the airport himself! It was cheaper than an Uber and guaranteed that I was not going to be late. He even told me about landmarks as we passed them which was really nice. Their house was very very clean and I felt safe there and in the neighborhood. My only real complaint would be to be a little more accurate/specific about the location. The posting said it was 15 mins from JFK and close to LaGuardia, but it was actually more like 45mins away from LaGuardia. It also would have been helpful to know that it takes a minimum of 45 mins (car) or an hour and a half on the subway to get into Manhattan. Luckily, I had time but for someone else it may be nice to know the true distance! Carrol was very helpful in answering any questions I had about the subway, but I just wish I had known just how far away it really was. I would definitely stay here again in the future, as long as I had a longer trip planned to accommodate for the travel time into NYC!