Was like staying in a hotel with the convenience of staying in an airb&b. Sonder was great with communication and while we weren’t able to check-in early they let us use the lockers in the lobby to hold our stuff while we went out and let us hang out at the rooftop patio until our room was ready. We were allowed a late check out which was great since we had a later flight. Overall I would 100% recommend sonder for your NYC stay.