It is a beautifully designed hotel with a lot of potential. However, I did not have the greatest experience. The first room that I was given, didn't have any windows. The second room contained a giant cockroach, and the third had pesky ants in the bathroom and hallway (food was left on the bathroom floor), and in the rug. When I asked the staff to vacuum and clean, it was only after the forth time of calling that they actually responded.
Additionally, the hotel does not have any internal phone systems, so each time you need something, you have to use your own phone to contact the front desk.
Most of the staff, while friendly, were very slow to respond to my basic requests. The exception was a gentleman named Noel, he definitely understands the word hospitality, and should train the other staff on how to treat guests.
When I asked to speak to a manager to address these issues, I was told that she would contact me, but she did not and I had to call back several days in a row in order to speak with her. Though she offered me yet another new room, it was close to the end of my stay, and I didn't see the benefit of moving rooms yet again.
In the end, I would say the hotel is aesthetically very pleasing, but, I'm not sure recommend it to a friend though because of the lack of excellent customer service.