Pros:
- Communication
Great, quick, and very friendly communication.
Cons:
- Cleanliness
There was hair in the bed, definitely not ours, so the bedlinen wasn't as clean as expected and we didn't feel good sleeping in the bed.
Also the floors were very sticky.
- Noise from downstairs
The 1st night was super loud, noise stopped at 3am, so we couldn't sleep very well that night.
I wanted to give 5 stars and had high expectations, unfortunately cleanliness is a deal breaker for me.