Michael was very accommodating with the check in and check out. I lived there for a month and I can tell you that the pictures don't do justice to the appartement, it's a lovely place, sunny and calm, right where you want to be. Chelsea is a great area, and close to everything.
Michael was always available for my request and Tommy the care taker is really nice. The plus, the rooftop view on the Empire State building. I would definitely recommend staying there.