We did not meet Hellen, but she was very responsive to e-mail and texts. She left a comprehensive welcome package, as well as a lovely selection of teas, hot chocolate mix, and snacks. Her apartment is comfortable, very clean, and very well-maintained. The location is ideal for BAM performances and nearby places to eat, 1-2 short blocks to the theatres. There is one flight of stairs outside, and two more inside to get to the apartment. Parking is doable but challenging.