The house is nice, well positioned, functional and with the right space for the 2 of us and our daughter. The host was initially accommodating until we checked in and turned into a different person. We thought everything was going smoothly until we checked in and found that the house wasn’t clean properly, there was quite a lot of dust on all surfaces, on the floor and hair in the shower. We immediately took pictures and sent the owner, we have an apartment that we rent out too so we understand how a clear and prompt communication is necessary to keep things ok with guests. We have spent the first hour in the apartment cleaning to make it comfortable. We have then claimed the cleaning fees back, a whopping $80 for finding dirt on the floor, it was impossible that someone brushed the day before like the owner affirmed, it really is impossible! We have promised to leave a positive review if we could settle that, because we really thought that the house was great but she needed to show a bit of understanding towards us. But she didn’t and she even accused us that we were not fair to her, starting mumbling a number of excuses, she didn’t believe in our pictures etc… During our stay she’s been quick to resolve an issue of a broken bulb, she sent someone as she was away during our stay. The house is well equipped, the only thing we thought was a bit uncomfortable is the sofa bed, but our 18 month old daughter didn’t mind, but for an adult isn’t ideal. On our last day, we packed everything and called a taxi. Locked the front door and left a small bag holding the outside building door open whilst we were loading the taxi (in a bit of a panic moment with my daughter who was crying like crazy as she was feeling sick) and in the rush we accidentally forgot the small bag with important belongings inside like tablet and wallet. You can imagine the desperation when we found out once in JFK, but it was too late to go back so we contacted the owner and she said she would go and check in a couple of hours. We didn’t realise that the bag was left at the building door, until she confirmed. We even thought we may have left it in the taxi! Luckily the bag was still there and the owner started complaining that the building door was left open, we apologise for that and she confirmed that the apartment door was locked correctly. At this stage she accused us to be dangerous guests. As this wasn’t enough, she said she could FedEx our bag back to the UK and on top of the courier charges she was requesting us $110 as ‘her fees’. We have a friend in New York so we offered for him to pick up the bag so she didn’t have the hassle to...