Not sure if it is because we stayed during 4th July weekend but communication could have been better. The bathroom could definitely use a bit more cleaning. The WiFi information was never shared and the tv did not work in the room when we stayed. The lights also blew out in the room when we checked in and we had to fix the light every time to turn it on. Hope this was a one time thing though. It is in the basement - so it does have a very slow ceiling - something to be aware of if you happen to be really tall like my partner was. Otherwise very basic affordable place to stay and the location was great in terms of connectivity/subways/buses.