When checking in, the lockbox was not ready for me as instructed, and the room was not clean since the previous guest. Both were taken care of relatively quickly after calling the company's customer service, as the cleaning staff was still in the building. However if this was later in the day, it would have been a bigger issue and longer to resolve.
I locked myself out early in my stay. This was around 8pm, and all of the building staff left for the day. I attempted to call the hosting company, but received their answering machine. I left multiple messages with a number to contact me at, as well as via email but never heard back from them. I had to wait until the next day for someone on the maintenance staff to let me back in.
I put in a work order once when the toilet clogged. They confirmed receiving the support request, but after waiting half of the day, I bought a plunger and fixed it myself.
I tried to ask about extending my reservation for a day. My first email went unanswered. When I called support, they asked me to send an email to Jeniffer, which I did twice and they both went unanswered.