Imani’s home was very comfortable and clean. The only issue we had was getting into the unit. The electronic keypad is quite complicated and we had minimal instructions for it. After multiple failed attempts to enter the code it turned off, leaving us locked out for almost an hour the last night of our stay. Imani could not be reached at the emergency number she provided even though it wasn’t even 1AM. The number seemed like it was disconnected because it didn’t even ring. The keypad eventually turned back on and we got in but I didn’t hear back from Imani until almost 7AM. She was very apologetic but I never received an explanation for why I couldn’t reach anyone at the emergency number. While we were locked out, my sister tried sitting on the shoe rack outside and broke it. I let them know, but was surprised that they chose to charge me for the replacement. I wish it would have been covered because of the inconvenience of being locked out with no assistance. All in all, the condo is beautiful and served our needs. I just hope there will be a better backup plan in place for technical trouble with the keypad.