This was my first time renting an Airbnb space to visit NYC and celebrate my twin daughters birthdays. The size of the room were small and the picture featured a king size bed in the master suite which it did not have and it was a family size of 6 of us and there was no dining room sitting space for us to sit together as a family and eat.
The AC unit in the living room space did nothing waiting resulting in the entire apt unit to be extremely hot as we visited in August. Maintenance did nothing arrive to fix the AC unit midday the next day. Upon checking out my daughter forgot two of our expensive hair curling irons costing $300 each in the master bathroom the items were in plain site and could not have been missed by housekeeping. I immediately called the customer service Dept at Sonder once I was made aware our items were accidentally left behind so housekeeping can remove them from our room and I could make arrangements to collect them.
I had the WORST experience getting sometime to talk to about my belongings all communication was through texting with several different people saying housekeeping did not find my items but found two camera stands! I never possessed any camera equipment and I know my items were stolen by Sonder’s housekeeping staff!
The was by far the WORST STAY I ever had in my life and I have been traveling for the past 20 yrs with my family never going through an experience like this. I would NEVER stay at a Sonder property again nor will I refer any family or friends! DO NOT STAY HERE! They steal your items if left and it’s overpriced for low budget space and non working fixtures!