At the begining it was the worst experience because I have to wait outside the building for 3 hours! Freezing. What she told me to get in didn't work, she never answer the phone. After waiting a person open the door and I get in. After that inconvinient everything work ok. The apartament is very cozy and the bed is very comfy. Great location. We had a fluent communication during my stay and she was kind. The only thing that the y have to improve is the way to get the keys. Except that, I really reccomend the place.