Stefan answered my questions immediately and was very polite and helpful. The apartment was easy to find - the concierge service was a real bonus for an evening departure. It was clean, quiet, warm in winter and comfortable. The local area is full of little bars and restaurants away from the crowds of central Manhattan but only a couple of minutes from the subway and then within easy reach of all the main attractions. The area felt safe at night. We had an excellent time and would definitely stay here again.