Joy was responsive and answered all of my questions patiently. Her place was well-placed and exactly as described. The building is well maintained and very clean. The outdoor terrace was smaller than I expected but the night view was pretty. The staff was helpful, but the elevators did get congested to go up to the higher floors. Located 4 short blocks from Grand Central it was super central for the subway lines and midtown shopping and walking. I highly recommend the place and would definitely book it again.