I never met Shelby but she was very prompt to return any messages I left her while I was staying at her place. The room was exactly like the picture and it felt very hospitable with towels and toiletries laid out like at a hotel. The common areas were larger than I expected and comfortable. The neighborhood was great and was a very convenient location for us. Overall a great experience and I would stay here again for the convenience of the location and Shelby's responsiveness. Something to keep in mind though, the mattress is a little thin and I would recommend bringing a robe as the bathroom and bedroom are pretty far apart.