We stayed for three months at Williams and Ana's place.
First of all, we had important sanitary issues, especially in the kitchen where we found numerous cockroaches and rodents. The owner’s dog also used to go poop in the bathroom and despite our numerous attempts to inform the landlord about the situation, the cleaning was always incomplete. Moreover, we informed the landlord about the holes in walls, where the mice came from, but he did not do anything about it and refused to even look at them. We ended up by finding a dead mouth in our room, just next to the bed.
The landlord did not always clean the common areas, particularly the bathtub and sink, when we were the only guests in the house. Sometimes we would have to wait for two weeks and the check-in of a new guest to find clean spaces. We also had bedbug issues in our room but William reacted quickly to our demand and replaced the bed right away.
Generally speaking, William and Ana were not friendly hosts. They frequently yelled at us when we needed their help or when something was not going well in the house, accusing us of lying and putting dirt in the apartment or not doing enough to clean the common areas despite our goodwill. We’ve been constantly talked to as children and not as adults or clients, which is deeply concerning. Also, we were sometimes verbally attacked by the landlord.
We tried our best to be easy-going, respectful, tidy guests. We did not feel welcome in this house since they would be really disrespectful to us. Every time we had a problem they would get upset, asking why we didn’t talk to them before about it when the problem just arose. When we had to call them for a bedbugs problem, William yelled at us and was clearly threatening.
At the end of our stay, we didn’t want to ask them anything to avoid conflict. That’s why we stayed for days with dirty bedsheets, no drinking water, etc. - knowing they wouldn’t do much about our problem and would just get angry. We had no wifi for 3 months even though William always promised to fix the situation and that it was included in the list of equipment. We told them from day 1. They didn’t do anything about it and yelled at us after some time every time we would mention the problem.