Troy is very welcoming and friendly, he greeted us on arrival, carried our bags up the stairs and helped us settle in. You couldn't ask for a better location with Times Square right on the doorstep and is also very easy to get to all of the other landmarks New York has to offer. The room itself is small, but if you're just looking for somewhere to sleep and get showered, its perfect. I would definitely recommend staying here, and would stay again.