We rented this apartment specifically because it had a king bed, queen and a sleeper sofa. When we arrived to the place at 3:45 pm we were unable to go inside the apartment. We called the customer service number and they said we had to wait 15 mins, licks don’t work until 4 pm sharp. We requested to get in since we were there after long flight and ride from airport. They denied our request so we waited the 15 mins. The hallway had a very bad smell.
Once we were able to enter the apartment we realized there were 2 full beds in rooms instead of the king and queen beds were were expecting. We once again called customer service who said, sorry no apartments available with those beds. Even though I email the day before to make sure we would get the right size beds and was told I would. Sonder said that they don’t communicate with air B&B and they did not know what I rented through them. I find this very deceiving. We paid around $600 a night and didn’t get what we thought we paid for