Got locked out due to a faulty keypad for hours at night. Will say their support team was very nice and did the best they could. Sheets had what looked like a little blood on them. After being locked out past 10pm with all our things in the room we asked the front desk for help. He refused to give us any info on how to get help and when we asked for the building manager’s number the guy actually said “f*** you call the cops”??? It appears Sonder doesn’t really have much control over the building they rent rooms out in. Anyways, we ended up cutting our losses after the night and stayed at the Bowery Hotel for the rest of the trip to make up for it. Sonder reached out after with an apology but no refund. Wouldn’t stay again with them.