Very courteous -- quick to respond to any question and/or concern.
The only issue I had, just to mention because this could bother others, the room is a curtained off section with no window. There is one window near the bathroom. It just felt a bit claustrophobic. Significant dust. And yes I am familiar with New York standards. It is not that.
Other than that. The neighborhood is excellent. A real feel of Williamsburg. Extremely walkable. Transportation accessible.