We stayed at Francesca's apartment in August. Altough the hosts were not in town they organised an easy systsm the pick up the keys and in the apartment there was a very comprehensive list of information about the house and the neighbourhood. On the first night we had some problems with the air conditioning but the host was able to have it repaired the day after.
By way of summary the experience was positive: the apartment is big, clean, well organised and in a very good position to visit the city. Francesca is a very kind and helpful host.