This was a business deal so I am treating it as such. After having been up since 4:30 am PST & flying for 7 hours Jaime asks me to slow my roll in & to check in between 5:30-6 instead of 4 pm. Cleaning lady called out sick & someone else was coming to clean at 3:15 pm & she would refund the cleaning fee of $70.00 for the trouble. I got another message, while still in flight, asking if I could check in at 6:15 because the replacement cleaner never showed so Jaime was trying to prepare the apt herself with a three-legged dog, she offered a refund of the cleaning fee and 10% of the total booking price. I landed at 4:45 pm EST & told her I had dinner plans at 6:15 so I would go straight to dinner and check in at 8 instead of 5:45 pm. She texts me saying there was an issue in the bathroom that won't be fixed until 8:15 pm. I arrive at 8:15 and they aren't done yet and I drop off my luggage. She then offers me a refund for Friday night. I was refunded for Friday night but not the cleaning.