I had booked this Airbnb for 31 nights in august based on the fact that Izi was a super host & this place had good reviews. I had just moved to nyc & was looking for apartments & I was actually considering this apartment as well. Izi was good at communication from the beginning. During my check in Elio lifted the two heavy bags all by himself since it’s a walk up building. They are nice hosts. So first 15 days went smooth but then on 15th night a big roach came out in my room. I have stayed in nyc before but never had anything in my apartment but this was first time. Izi had been nice in communication but this was unfortunate. I had to kill it myself. Izi came the next day & put everything traps in place and said he did not find anything. I did feel there were gaps inside the walls that needed to be sealed because this would not be the last time I would see it. Also when he came to check the apartment, I was there but he was unaware & he was showing the apartment to some other tenant, which I found not ok because my stuff was lying there and he should have taken my permission before showing it to someone else. Then that night I heard scratches in the wall from a rat. I told Izi the next day but he implied that I could be hearing the noises from the fridge and that the building does not have any pest problems. So I shrugged it thinking maybe he was right but I do know the difference between a rat & a fridge noise. Then on 17th night as I turned on the AC from above, a big roach fell from it! Thank god I was not standing below the AC! So I took a video and sent it to Izi but again he said he did not see anything. So I requested him to come to the apartment. Izi came all the way from New Jersey at 9 pm and took care of the roach. So Izi told me He will call an exterminator tomorrow. He did say that they did some plumbing work from the apartment above and kept the valve open & so two of them might have come from there. But I could not wait for anything to show up again so I decided to stay at my friend’s place till the exterminator came. The exterminator came on 19th instead of the next day because he was booked on 18th. The exterminator did say that there might be some gaps from where the roaches could come but that he did not see any rat and he put extra traps for extra precautions, which was fine. So this disturbed my stay because people would come & go from the apartment & Izi did say he would take care of it but it was causing a lot of inconvenience as I was looking for longer term Apartmrnts & trying to work. Now since these were row houses, two buildings down from Izi’s did have rat extermination treatments going on so it is possible that the rat scratching noise I heard could have come from other neighboring building. Whatever the case, I have stayed in other airbnbs & I have stayed in nyc for more than two years & in other places but I never had such roach come out on two consecutive nights. Izi said that he will look into the AC and seal the gaps wherever needed but I could not bear more inconvenience & the charges for the apartment were not less compared to the inconvenience I went through. So I told Izi I needed a refund for the rest of my stay and that I had decided to leave and we did have a discussion & he said he was doing everything & that I was breaking the lease based on my feeling that something would come out even though he said they will fix it. But I already gave him two chances and he should have fixed it before renting this apartment. His tone became unappreciative but he was accommodative and he himself called Airbnb and asked for refund to me. Airbnb gave me the refund. And then Izi told me I could help him out by accepting the link on Airbnb that said he would move me to another apartment so that he could market this apartment but Airbnb said it was not possible so Izi called me again in few days saying that he would talk to someone experienced at Airbnb again to send me the link showing that he had moved me to another apartment so that he could market this apartment, since I had left the apartment. Anyways so far this was the most unfortunate experience I had with Airbnb except for one time in Naples, Italy & it’s super host Izi & I hope this was just an anomaly that’s all I can say!