The heating wasn’t working when I checked in on the 13th of feb evening and it was already pretty cold in the room (61) and the situation stayed like this until the 15th where the temperature was down to 54. Over this two days, I got absolutely no solution offered to me to keep me warm such as extra blanket, ad hoc heating, or offering me an alternative room in another hotel. I even never heard an excuse for letting me sleep in such condition. I got sick and on the 15th decided that the situation can’t last anymore and let the ridge know that I was checking out and cancelling the last 2 night I had booked with them.
I demand a refund but they only agreed to refund 1 night, which is absolutely scandalous given the situation.
Beside that, the room is extremely noisy, you can hear your neighbours like you share their bed, my room was also quite dirty, with hair on the linen and dust on the furniture and curtains. One of the bedside lamp was just completely ripped off. The lights in the bathroom weren’t working and they came to fix it, but they fixed only 1 out of the 2.
Above all, there is absolutely no one in this hotel you talk to/and the communication through the hotline is absolutely terrible, people aren’t there and so don’t give one single shit about your problems.
Avoid at all cost