Where do I begin!? Weeks prior to our arrival Donovan was very great with his communication and answering any questions that I had. Donovan even accommodated us for early check-in. Upon arriving to the home Donovan communicated in helping us locate the home and was very helpful. The home was exactly as the pictures and sooo beautiful. The rooftop was amazing and the location was close to the subway. We were from Florida and Hurricane Irma made landfall during our stay which caused our flights to be cancelled. Donovan was very accommodating and worked with the Airbnb staff to allow us to stay an extra night at a reduced rate. This was so nice of him because had he not allowed us to stay we would have been stranded in New York. We will definitely recommend Donovan's home to others.