Isabella was very responsive before our stay answering questions and making herself available. We did have an issue upon arrival and were not able to pick up our keys as it was a holiday and the pickup location was closed. As a result we were forced to stay in a hotel room our first night but the cost was covered by our host due to the inconvenience (for which she apologized over and over). Once we did check into the apartment everything was smooth and as advertised. There were three in my family (2 adults, 1 child) and it gave us adequate space. We even had some friends over for a drink and seven of us fit in the living room without feeling too cramped. It was late November and the heat (which we could not control) made the place too warm so we had to keep windows open. This offset the heat nicely but it got loud after the bars closed at night, so we learned to keep the bedroom window (facing the street) closed at night. The apartment provided easy subway access either uptown or downtown and there are a ton of great places to eat and drink within very short walking distance. If you want an authentic NYC experience, I highly recommend staying here.