I rented for 4 days for myself, and my partner. I asked Mayra 2 weeks prior to my visit for the check in time, because my flight was early in the morning. She said no one rented the apartment the day prior to my arrival, so I would be able to check in early in the morning. The day before my trip, I messaged her again asking where to meet her for the keys. She responded, but failed to tell me that someone had eventually booked for the night before my arrival. Upon arrival on the day of, I messaged to let her know I was on my way and she finally told me someone was in the apartment and I would have to wait for them to get out and for her to clean. No problem. I dropped off my bags, went for breakfast, and came back. When I got into the apartment, I noticed there was only ONE roll of toilet paper. The shampoo and conditioner bottles were almost empty, with just enough for one use. The hand paper towel was completely done and not replaced. The air condition was extremely loud, and as a light sleeper I had a hard time falling asleep. The couch in her apartment was broken on one side, when I sat down i nearly fell to the ground. The second morning of my stay, there was no hot water. It was on a Saturday, and her response was that it was out of her hands to fix due to it being a weekend. No alternative, no accommodation. I told her I would need to get reimbursed and leave to a hotel as this was an inconvenience. After finding out what my complaints were, Mayra decided she had some of her own. She messaged me, accusing me in an unprofessional manner of smoking in her apartment. I did not. I wouldn't even have the time to considering I wasted two hours of my day looking for a decent priced hotel to move to when she should have offered her assistance, that would have been the least she can do. Terrible experience.