Gordon was very warm and welcoming. he was quick to respond and even stayed up because we returned back to the airbnb late. the bed is comfortable - there's ample storage in the closet. do note the apartment is on the 4th floor. I had a good workout lugging my suitcase up but it wasn't that hard. I treated it as cardio exercise! I would definitely recommend this airbnb to my friends if they were visiting NYC!