Jeff is very welcoming and communicates well. We coordinated our check-in days in advance. Even though I flew in early, Jeff was accommodating and allowed me to check-in early. The room was great and just as pictured. There were extra blankets available if we needed them and extra towels as well. The room was clean and had everything you would need. The apartment is located near a subway stop so most attractions where with a few minutes away. I would definetly stay here again if I'm in New York.