The airbnb is in a safe/good location in the Bronx, about a mile and a half to the subway (the 5 train) and about a 8-10 minute walk to bus. The guest room on the second floor is small, just enough to fit in a queen-sized bed, TV (cable including a few paid channels), and a small-sized cabinet with shelves. There is, however, a small dresser in the walk-in closet that we overstuffed with our stuff; the closet also helped us to store our luggage. Besides these room amenities, there is a private bath downstairs with no bathtub, but a shower. As far privacy and convenience, the guest room is right next to the host’s bedroom, while her daughter’s bedroom is across from her. The other room on the floor, which seemed to be the study, was across from us where most conversations took place; whether it was early morning or past midnight and the host was generally loud. We had some serious issues regarding communication. There was problem with hot water on Day 2 (which we noticed when we returned late at night). We decided not to disturb the host that same night but notified her the next morning (particularly because the water was still cold). There was no response on the host’s part for a good part of the day and since we had to head out and did not want to return again to the cold water in the evening, we decided to seek out Airbnb for help in contacting the host. Afterward, we headed out to the city in the afternoon without showering. Later, the host contacted us and said she was in church and therefore unable to respond. She said she would have the matter looked into. Some time later, she texted us that the boiler had shut off and apologized for that. When we returned that night, I was able to shower as the water was certainly warm and we closed the case with airbnb support who had asked us for updates. That same night, around 3 am, when I was got out from my room to go to the bathroom, the host emerged from her room (next to ours) and in a cross manner asked me not to use the house-slippers (flip-flops) that I had used from downstairs. I reminded her that it was on account of her injunction in her airbnb listing that guests were not supposed to wear outside footwear inside the house [and “slippers would be provided” to the guests upon arrival as per the description] that I had been using what I thought to be a spare pair of slippers downstairs. She replied that she did not provide slippers since she “assumed that we would have our own slippers!” Honestly, this confrontation at 3 am really made us uncomfortable. For a moment, I thought she had opened her door just to enquire about the hot water situation. But to confront me about something as trivial as slippers in the...