Andrew was very accommodating, and the room was great. Lots of amazing local tips, easy and flexible check in, super fast responses to any questions, great location (close to the subway, whole foods, and good cafes/restaurants). Room was big and warm, but there are heaters and blankets if it gets a bit chilly at night. If you are a light sleeper you might want to take advantage of the ear plugs Andrew provides, but we had no trouble with the occasional noise of the street outside. Overall, great experience- although we didnt spend a lot of time in the room as we were out exploring New York!