Jhovana is an incredible hostess - probably the nicest one I've ever had! The room is extremely comfortable and comes prepared with everything you could need - tons of fresh towels, water bottles, a travel toiletry kit, lots of hangers in the closet, even mini chocolates! There was a heater in the room (I stayed there in the middle of a freezing January), and it was more than effective. Jhovana also kept the place (including the shared bathroom) extremely clean every day. She's very (VERY) responsive, and super easy and kind to work with. If you don't mind walking a little to the subway, this is a wonderful place for the value, and I couldn't recommend it more.