We were impressed with Bernard when we met him. He answered our questions & was prepared to be flexible to accomodate our travel plans. The accomodation was good, with lots of cupboard space, and everything worked as it should. The neighbourhood felt safe, and the subway stops close by, including those at the Barclay center, made it easy for us to explore Manhattan. Our weather was good, so we didn't have to test the heating. We had a great time in NYC and this is a great place to explore it from.