First I was amazed to find a 2.5 bath apartment in NYC. Let's just get that out of the way. You won't find a better value than this considering the location, convenience, space and the things the apartment offered. I had to make a last minute trip up to Harlem for a funeral and we did not get on the road even close to our schedule. I stayed in contact with Chris to let him know we were running very late. He was very accommodating. Because we were over two hours late, he decided to go out and buy a key lock box so we could check in immediately when we arrived. We had a small issue with one of the bedrooms, but when I called Chris he said no problem and was there first thing in the morning to take care of it. To me, nothing is ever perfect but I'm all about how you respond...and Chris is as attentive and responsive a host as you will find. I really enjoyed the few minutes of conversation we had and will most definitely come back... if he'll allow.