After some successful Airbnb experiences in Europe we booked 8 nights in Ben’s appartment. Upon arrival after 12 hours of travelling, we were met with an appartment where the kitchen appliances, fridge and microwave were marked by dried-in dirt from foods and there was heavy dust in the lounge. Additionally builders had days before carried out repairs in a large built-in closet, contents of which was spread all over the lounge, when we arrived. Thus the apartment was barely habitable. We contacted immediately Ben and added photos of the critical matters. Cleaning was done 48 hours after arrival. We politely declined a compensation of US 100 for the inconvenience.
When that is said the view from Ben’s terrace over Upper Manhatten and the neighbourhood was unique but the host ought to have dealt with the situation more efficiently with more understanding of the guests’ situation.