Things started off a bit shaky at check in with Michelle (host) due to confusion about the security fee not being listed in the description initially. However, we appreciated Ramona (owner) taking the time to speak with us at the end of our stay. She listened to our concerns and put us at ease as she explained why the description was missing that important detail. There was no oversight on our part, so thank you Ramona for the clarification and your excellent customer service! Overall, the room itself is solid. We were given two sets of keys, which was helpful. You will have to walk up a few flights of stairs, so keep that in mind if you have bad knees. This is also in a great location in Harlem! This inn is close to bodegas, the 2/3 train, and nice restaurants. If you need a dinner recommendation, check out Ponty Bistro!