First review I've ever left on a place. Other members of the party arrived an hour before us so I didn't get to experience check-in. Often times the office is unmanned during hours when someone should be there--the lobby worker will try to help, but they are limited in what they can do for you.
Great:
* Location--right in the middle of Koreatown with easy access to Empire State Building, MSG, and centralized for adventures wherever you want to go. Walking to Times Square is no issue, even with school-aged kids.
Ok:
*Beds had different mattresses, so some were very comfortable and some left a lot to be desired.
Not so great:
* Some cleanliness issues (bathroom smelled like urine for 2 days and required multiple calls to fix), some mildew around tub, had to kill 2/3 roaches per day (made using the dishes and leaving anything out or unzipped not desirable)
* Communication was very difficult--when we had a question or a problem it took hours and hours (and a day once) to get a response
Half our party had an overall positive experience and the other half did not. The problems are fixable though, and the apartment has a lot of potential. Probably would book somewhere else next time unless I was confident the above were addressed.