Maya was very punctual and helpful with all correspondence. We didn't meet in person but I hear she is very nice! She even left us hand written tips on a map of good places to eat and visit. The house is absolutely gorgeous as you can see from the photos and it was a pleasure to stay there. It was perfect for us but the lack of handrails on the stairs and loft bed make it unsuitable for kids. The couch can be comfortably slept on. The kitchen is fully equipped and there are lots of places to eat and shop nearby. This place is just beautiful and I would highly recommend it!