Easy, prompt communication with Matt via email/text. He was not available, but doorman had keys waiting for us, no problem. Apartment was very quiet, which is great in such a noisy city! Neighborhood felt safe. Easy walk to Times Square( about .7 mile) , easier walk to Grand Central Terminal, where you can get subway/trains/food. Several convenient food takeout services nearby for eating on the run, which we did quite a bit in order to continue on our way to sites. Overall great experience!