I never got the opportunity to meet the owners but they were very responsive and helpful via phone, text, email. The apartment is very large for a major cosmopolitan city which was perfect for our situation, as we traveled there with our young child for work and had extended family staying with us. The neighborhood is extremely convenient for groceries (organic/specialty grocery right on corner!), playgrounds, wine/nice bars, fabulous restaurants, and not to mention just people watching! The price was also quite fair considering the size and the neighborhood. The only drawback is that they seems a bit disorganized with covering some of the basic amenities and not providing a house manual with directions. We were quite busy during our stay and didn't have much time in general - so were a bit frustrated with having to search the apartment (lots of cabinets!) for basic items. The kitchen amenities were sparse (although it was huge with lots of storage), along with the linens, etc. Having soap, etc. would also be helpful! It would also be nice for the apartment to have a few more furnishings (majority of the apartment is IKEA style) such as a rug in the living room, etc. The front door locks were a problem and the host was advising us to lock/unlock in particular ways and suggested to go to the locksmith despite our busy schedule. It would be ideal for them to just get it fixed!