Ravanna was great! They were very accommodating. My mom and I were suppose to get in early and they were fine with letting us drop our stuff off early. We ended up having a change of plans and they were flexible with meeting us at the later time. The place looked exactly like the pictures and was perfect for what we needed!! My family loved it there. One of the beds was a little hard, but we might just be sensitive. When I took the wrong subway to get to the place they were fine with waiting for me to get there. The location was perfect for what we needed and we were able to go to the Brooklyn children's museum as well. And having the space for our 5 year old to run around and spread out was great! The place was clean and in great shape. The tv and wifi worked great! Parking was also pretty easy. My sister came in at 1 am on Saturday morning and there was parking as well as Saturday night about 11pm. It was great!