Mattan is a very chill, friendly guy. Never in the way, and easy to get along with. The directions he gave to the unit were easy to follow, everything was clean, and the location was perfect for me. The space is maybe a little smaller than the pictures make it appear, but that's the case anywhere in New York City. For the price, I think this may be the best deal in the city. Also, they were very flexible with me when I accidentally booked a different number of days than I intended to, and sort of caused havoc with the schedule for their cleaners. They worked with me instead of just booting me out into the cold (thanks! haha...) So, everything worked out in the end. I would definitely recommend to anybody.