Interacted once with Alex when we checked in. He was kind enough to let us drop off our bags after our flight arrived in the morning. Besides that, limited interaction. The space is clean and spacious. Great home base if most of your time will be spent in Brooklyn. Great to be near the A and C train. Neighborhood beautiful with lots of great places to eat. Only downside was hearing walking through the ceiling above, which is hard to avoid in NYC apartments.