We were excited about our stay in NYC at the Millennium Times Square. This was our first time visiting the city for my nephews wedding. Upon checking in at the front desk, the front desk clerk quickly informed us there would be a daily amenities charge that would be charged to my credit card. For what??
Anyway up to the room we went. Room was clean, beds felt comfortable. However we noticed bathroom door wouldn’t shut completely (no lock to keep it shut). We had to use the trash can to keep it shut. Room was very tired looking with water damaged furniture. One night my daughter turned on the desk lamp and got an electrical shock which sparked into her bag. Bathroom had mold and a non working exhaust fan.
What were these the amenities we were charged extra for?? I am extremely disappointed and frustrated. This was a costly stay considering the outcome and state of our room.
However, I want to end on a positive note and say any staff we talked to were always very polite and helpful. Especially the front desk clerk with the decorated beard.