All the process is through an app which makes it very hard. You are not talking to an Airbnb host but some call center person in the Philippines. Hotel staff can’t help you because everything is through the journey app. Got woken up by direct entry in the room, no knock, exactly at 11 am on checkout day which is a little ridiculous. Won’t stay here again and I advise anyone to choose another place. For the price this is not worth the hassle