Despite being super clean and well located, we were very disappointed on the customer service. We stayed at this sonder as a temporary place while we found a permanent place (we had just relocated to the US), and had a LOT of issues regarding the mailbox system. Staying at the Sonder for 30+ days supposedly gave you access to a mailbox. However, the Sonder did not have access to the mailbox key. I requested a new key the first day I got there (May 23rd) and they were not able to solve the issue (We checked out on June 30th so they had more than a month to solve it). This issue kept us from receiving our Social security cards + debit cards. One day, after I wrote an email to Sonder expressing my concern with this issue, my social security card “appeared” on the counter of the kitchen; however my husband never received his card nor did we receive our debit cards. The sonder reception employees had always a long face and a bad attitude when we would approach them on this matter. Also, be adviced that there’s no laundry room available for Sonder guests. You can either pay 60 bucks for laundryheap to go pick up your clothes or walk 20 mins to chinatown to a laundrymat. In addition, there’s a construction site next (and I mean NEXT) to be building working mon-sat starting 6 am. If were planning to work from the Sonder, don’t even consider it. Overall this place is not worth the money. (We payed 10k for a 35 days stay!!!!)