The staff were very responsive to all my concerns and even offered to meet me at the place for check-in because they usually ask guests to pick up the keys a few blocks away. Someone met me at the place and even helped me with my suitcases. They were very attentive to all my concerns, especially because the building was undergoing a lot of renovations. The listing is just as described. The bed is very comfortable and the AC is very effective. Lots of closet space as well and bathroom seemed to have just been renovated.