This will be an open and honest review. Check into Michaels was easy and the apartment was as advertised. The place was very spacious and close to Madison square garden. No complaints on the actual apartment and check in. However, our first night in the apartment we lost power around 9pm (the only apartment in the building that lost power). We immediately contacted Michael and he responded quickly. The problem was NYC was 30 degrees and we had no heat. No resolution was given the whole night or by 9am the next morning. We weren’t offered other accommodations or extra blankets (only had 2 blankets for 4 people). We ended up leaving that next morning and checking into a hotel for the rest of the stay.