For the customer, is there any benefit to this different approach to renting a room?
Does turning over sensitive private data (e.g. copy of DL, photo of one’s face), not being able to talk with anyone on-site with local knowledge rather through an app to someone on the other side of the planet (no doubt a cost savings measure), or the fact that it is not even possible to turn on the TV without yet incurring another twist (need to subscribe to an App), somehow improve the customer experience or even make this property more affordable? No.
No doubt there are explanations for this new approach. But for me I just became increasingly frustrated by it all.