We got a room number and then you guys changed it. We tried calling multiple times with no answer. When we finally got ahold of someone we stated the room was 84 degrees. We tried to explain it was so hot and uncomfortable to stay/sleep. I was rudely interrupted by the lady saying “there’s nothing I can do, it’s heating season so that’s just the way it is”. I tried to say we needed this escelated as I understand it’s 70 degrees currently in NYC, but we couldn’t sleep. All she said is “I can turn your broiler off, but thats it”. The ice and extra towels situation were unsanitary and the common area smelt and looked unclean. Unfortunately I will not be telling any family or friends to stay here and I will not be back.