DO NOT STAY AT THIS PLACE!
We made the mistake of booking this apartment after reading the positive reviews and it ruined our family vacation.
First of all the check-in process was a mess. I had to contact the host, who then in turn contacted a friend of her (who did not speak a single word of english). She met us at a different address than the one provided in the ad and then just gave us the keys and left. We had some questions but as she did not speak english those could not be solved.
After our first night we noticed that:
1. The apartment was VERY cold during the night, there was no working heating system
2. There are extremely loud noises coming from the pipes at random times. Sleeping was basically impossible here.
I contacted Kamilla straight away and she wanted to ask her husband how we can turn on the heating unit in the back of the apartment. She wanted to follow up with me which never happened. After the next night (again it was extremely cold and the loud noises made it impossible to sleep more than 2 hours) I once again contacted Kamilla. She said she is trying to solve the problems and I should wait a little. At this point she also lied to us for the first time as she said that the noises are normal because the city of New York changed their heating system. I asked 6 people who I know who live in NYC and all of them said that this is bs and not true. Extreme loud noises from pipes at random times are not normal.
After our 3 and 4 night I kept messaging Kamilla that this really needs to be solved as my mum is feeling extremely unwell because of the lack of sleep and the freezing temperatures. She then claimed to have sent in a technician. When I asked her if he fixed anything she said that she needs to wait for his report and it will take time again. The problems were not fixed as we found out in the next night and she again never followed up with the report of the technician. I kept messaging her and told her that this needs to be solved but she managed to tell me to wait and wait until after stay was over. Our whole family vacation was ruined because of her knowing about these problems, lying to us and then not doing anything to fix it.
After I mentioned to her that we are demanding a refund another very suspicious thing happened. All communication was done through Airbnb up until I asked for a refund. She then sent me a phone number and asked me to call. There I was talking to a guy who told me that he is Kamillas assitant. He told me that we will get a 35% refund and will get it at the 15. of January and that I shall write a positive review. I at first thought that this was legit but as I asked a friend of mine who is more expierenced with Airbnb and also researched on the Internet I found out that this is a common scam. We can't write a review anymore after 14 days so they wanted us to wait just enough so that they can get away with this. After telling Kamilla to process the refund through Airbnb in an official manner she once again told me that it will take time because she has to file her taxes (???).
I am very very sad that I fell for such a scam and that it ruined our family vacation but I at least hope that nobody else will...