Shane helped us a lot when we arrived in New York. He made us feel very welcome when we met at the appartment, made us at ease. Also responded very quick when we had questions. Gave us a nice intro to the building and how to deal with the neighbours.
The location is great. It's close to (multiple) subway lines and it doesn't take long to reach several points of interest. You don't feel unaccepted in the neighbourhood. The appartment has some nice little things (fun design, 'respond-to-touch' lamps) which make the experience even more nice.