My son and I stayed at Thomas's apartment when we visited New York in April. We had a WONDERFUL experience. What a beautiful apartment, and what a great host! There was an issue with the original apartment we rented, so without missing a beat Thomas put us up in another one a few blocks over in the same neighborhood. We felt like Thomas really had our back -- super fast emails, phone calls to let us know about the new apartment. We felt very well taken care of!