You can expect exactly what is promised. Clean and comfortable, extra cozy bed, wonderfully stocked kitchen, very nice shower and bath amenities, and this truly is the heart of Brooklyn Heights - convenient to transit, groceries, restaurants, and the Promenade. I would jump at the chance to stay here if I can the next time we’re visiting family. Yes, it is two flights of stairs in an old building, but if I can do it, you can do it! Erin is accommodating, flexible, friendly, and available if needed.