Horrible experience. We had booked our NYC trip to arrive on Christmas Day (Sunday). Due to the crazy storm/"bomb cyclone" and issues with so many airline and staffing issues, we flew from our home airport into Vegas. When we got to Vegas we received a notification that our connecting flight to NY was cancelled. We were then told the earliest we could arrive would be Wednesday when our trip was only until Friday morning leaving us no choice but to cancel our trip. The Ridge lacked empathy in a situation that was outside our control. They not only were unwilling to refund us (lost out over $700 from our reservation) and they also refused to waive the cleaning fee when we never even checked in. This was absurd especially since there was nothing to clean. Rather than doing the right thing, The Ridge was more interested in revenue. I'd maybe understand a little bit more if this was a family home, but this is a hotel. I will never be returning here and will not recommend to anyone.