When Barb & I arrived Elle welcomed us like we were old friends. She gave us a tour of our room & bath explaining all the amenities. She showed us the subway routes and schedules as well as the bus & boat schedules. If we were to have any problems or questions we were to call her and she would guide us. After having a bad experience at a airbnb in Manhattan last fall it was like we had entered a 4 star 4 diamond hotel. I would highly recommend Elle & Robs home to anyone who comes to the Big Apple.