Stara was helpful and very communicative. Check in and out was a breeze and the location is perfect being in nolita. However I had some issues during my 8 day stay that made it less pleasant than it should have been. First the pipes made a constant rattling sound due to the heating system. But that was easily resolved with ear plugs and otherwise the neighbourhood is pretty quiet. Second, towards the last 2 days of my stay there was an issue with the water and only steaming hot water came out of all the taps - the temperature moderated eventually after I let the water run for 15-20 min. If that’s fixed, I’d definitely stay here again.