Natalie was extremely rude from the start. I don’t know which was worse, that she falsely claimed we damaged her carpet and tried charging us $1,500, or when she banged on our door to wake us up at 7am, yelling, and threatened to kick us out because I sent her a request about the uncleanliness of the bathroom and complained that we slept all night in the hot room with no AC because we couldn’t get it turned on. Told us there were clear instructions in the house rules when all it said was don’t leave it on and don’t detach the remote from the wall, and told us we should’ve just opened the window. I’m upset because she was yelling throughout this conversation while I was trying to politely explain and work something out since our first night was extremely unpleasant. Not to mention she had amenities listed that were false. The entrance is not private, it is shared. same with the patio. We ruined a whole day sorting out the situation and finding a new place to stay since we did not feel comfortable continuing the stay here with her aggressive behavior.