Lovely place! Very cute yet classy. This is not a everything and the kitchen sink air bnb (no ice maker/trays, extra pillows, or bath towels *that I know of*). I would suggest not bringing kids here, just because of the surrounding neighbor hood. I’m not sure if it is in the “heart” of NYC. However, perfect communication and check-in and check-out was extremely smooth. G&G Services really seems to care about their guests experiences which I absolutely love. Very instagramable room. The no elevator stinks but it’s really not that bad!!! Overall experience 4.5/5!