Positive sides
1. The location and value of the price are reasonable.
2. The place is clean and quiet.
3. Maltoni, Trevor's helper, was very nice and friendly.
4. Private bathroom.
Negative sides:
Even though the place overall is good I regretted booking with Trevor. Their communication style lacks clarity and respect for their guest.
I Trevor that I arrive at 9 pm. At first, they told me that Maltoni would let me in but after some time when I was on the plane, I received a message "self-check-in". I received the directions to find the keys and open the door only around 9:20 pm when I was already there struggling to find where the keys were hidden (it was dark and raining) and then which key opens which lock (also in the dark).
The directions to find the apartment were not clear. It's a multi-store building and there are no apartment numbers. That is what Trevor sent me:
"Enter, go upstairs, right
Inside, right down hallway
Room straight ahead. Open".
From this description is not very clear what floor is it. Is it right inside? Apartment on the right? When it's not your building and you're tired and have suitcases it's very frustrating.
Overall I spent about 40 minutes trying to get to my room all because of poor communication
after a long journey from California.
When I pointed out my frustration to Trevor, they said "Don't blame me if you misunderstand". It is not a nice way to treat your client. All that stress was absolutely unnecessary.