An excellent experience. Omri walked us through the process, keeping in touch before our arrival. Once we texted that we had arrived, he was there within two minutes. We had no contact with him during our stay, because we had no reason to contact him. The place was clean and bright, but the blinds darkened the room well for sleeping. The bed was good. It was great to have a balcony. The street was noisy (it is midtown Manhattan, 1/2 block from Madison Square Garden), but the sirens seemed to stop by 11 PM, so sleep was fine. Location was fabulous for transit. The building and neighbours were very quiet. The only problem? no coffee machine. If that's the worst you have to say about a place, that's a pretty good sign.