The heating system is a failed disaster. We suffered through the first night in the cold, barely anyone in our group could sleep- especially our kids, Eric was responsive to our messages but the repairman said theres only so much he can do.. second night we waited 3 hours for the repairman to come, he finally came around 2am. We were absolutely freezing and uncomfortable. When he did try to fix it there was loud banging noises in the pipes and this all went on till about 5am. Rusty water spewed out of radiators all over the beds, floors and our stuff. Tried using the washing machine but water just leaked all over the floor leaving our clothes a soapy mess which i had to dry that way. Had to gather up our group of 13 which included kids and find somewhere to stay in the middle of the night..one of the worst experiences weve ever had.