Marie was very friendly and responsive during our stay and the week leading up to it. As some of the other reviews mentioned the ceilings are low so anyone 5’9” or taller might not enjoy the space as much. I did not mind however because I was still slightly shorter than the ceilings and the space was great otherwise. Checking in and out was extremely simple and everything was pretty neat and clean. The basement really felt like it’s own private space. Would definitely stay here again!