Niki was super responsive & quick to answer any questions, or to address any issues I ran into, so I want to preface with that. That said, there were a few factors that came into play during my stay that were out of Niki's control — including renovations on the apartment above me at odd hours, Wifi issues, and general noise from outside the window (the bedroom was well sound proofed though). Overall the apartment was good in terms of central location within Manhattan & to the trains plus restaurants / bars but those factors I listed above led to a difficult stay at times, especially as I had booked a long-term 3 week stay working from home — versus a few nights where those bothersome qualities would not matter as much.