The apartment was great, actually better than it appeared on the website, especially the nice backyard. Chuck and Tiffany were flexible on departure and arrival times. When we arrived, Chuck was there with thorough instructions and advice, and friendly welcome. Everything in the apartment was in good shape and worked well. It was very comfortable and attractive. The neighborhood was very nice with lots of old brown stone houses like this one, plenty of restaurants and close to multiple subway lines. All in all a great experience.