I just want to say that my stay at an Airbnb in Queens is one that I will never forget but would like too. My husband and I were at an Airbnb in queens that first of all had no TV & internet service. It was told to us that there was an outage in the area and there was none as I called Spectrum to confirm. I had to lose two and 1/2 days from work and was not reimbursed anything or accommodated from anyone rep. Also, I had asked if I can get an extended stay as the rep said yes then a day or two later said no. Does anyone know what they are doing? Why say yes than say no. I am mortified about this stay. Would not come back or refer anyone to Airbnb. There is more to another situation with Airbnb that I will not go into. Your cancellation policy is disgusting and will let everyone I know know that. Your policy wording or cancellation is highway robbery.