After staying at this Airbnb, I much rather book through a hotel instead. I found my stay at this Airbnb rather unpleasant and uncomfortable. Many of the key amenities did not work (keys, door knob, television) and the place was dirty.
Lets start with the check in process. The check in process with the owner was extremely unhelpful and rude. We had trouble finding the entrance door and using the keys to this place. Instructions were not clear and when asked about it from the host, they kept referring back to the instructions which we did not understand. We needed extra help because it was confusing and she just kept sending screen shots of the instructions posted that we were confused in the first place. We ended up having to ask THE NEIGHBORS and the people in the building (not the owner) how to get in and use the key.
Regarding the key and lock, this is my biggest concern and most unpleasant part of our stay. Since the beginning of our stay to the very last day, opening the doors of this Airbnb was a nightmare and struggle. It should NOT be this much trouble to OPEN A DOOR for a place you’re staying at to relax and unwind after a long day in the city. There are 3 doors in this Airbnb. (Black gate, wooden entrance door, and a door to the room we are staying in.) Approximately, every night , it took us around 15-20 mins just to get all the doors to open. The key itself had to be wiggled several times into the lock and we had to push the door while jiggling the keys. We believe the key and lock are in bad condition because it should not be this difficult to unlock a door. I have video evidence provided on what we had to do to get this door to open. I especially found this problem to be unsafe and ridiculous because on the second night of our stay, we were followed by a man of the street. As we quickly tried to get inside our stay, the door would not open and it took several minutes to get the key to work. We were scared and frightened. This is extremely dangerous and should not be a problem in the first place.
Last on the amenities, the television in the sleeping room does not work. Many of the channels required subscription and the volume did not work. It was silent and you could not hear a thing coming out of it.
Upon arriving on our first night of our stay, we found the place to be utterly dirty and unkept. We walked in to the rooms and there were MANY bugs coming from one of the doors that lead to the private backyard. We hadn’t even opened the private backyard door and bugs were already in the room. They were crawling everywhere and even landed on the bedsheets. We notified the owner of the place and their excuse was their cleaner left the backyard door open. Unacceptable, truly. We were able to get bug spray from the kitchen but this should not have been a problem in the first place. Now staying here, dead bugs everywhere on the ground. Along with the floor bugs, two flies were already in the room and kept buzzing throughout the night bothering our sleep.
Let’s talk about the floors and corners. Floors were not cleaned at all. The first night of our stay after working around the rooms for an hour, our socks were already full of dust and colored black on the bottoms. The corners of the rooms have dust everywhere and several spots have cobwebs forming around. Host stated there was a cleaner before checking in however, it seems they didn’t finish their job/do a good one.
Overall, I’d like a partial refund for this unpleasant stay as I was not satisfied with the quality of our Airbnb. The space was not clean, key amenities did not work, and the place was just not as described as it said it was. “Kick back and relax in this calm, stylish space” is far from accurate with this Airbnb.