Our trip was like staying with family without the stress of staying with family. We felt very welcomed and at home in their apartment and my little one even went down to play with their son a few times. The apartment is beautiful, and exactly as pictured. Lots of great cafes and restaurants around and easily accessible to public transportation. Check in was easy with no problems. Tala and her husband were always available to answer any questions. It really made for a great trip to NYC.