Although Millennium Broadway-Times Square was in a prime location, some things really upset us. Firstly, the bathtubs were not clean, drainers not working properly and cleanliness overall was not up to par.
All of the check-in representatives were wonderful and friendly except for the assistant director who spoke to us rudely when we confronted her about the bathtub not being clean and literally gunk coming out of the drainer. The assistant director could have been more polite and respectful.
Overall, I would give it 3/5, mainly a 3 because of location and some great staff such as the bellman, and some front desk employees.