Tommy’s apartment is in a very good location. But communication, check-in and check-out were terrible. First, before booking the reservation, I had specified that we would arrive around 6 AM and I asked if we would be able to arrive around this time at the apartment. Tommy accepted our request and we booked the apartment. About one week before the trip, Tommy said that we would not be able to arrive at the time we had originally agreed upon because he overbooked and there would be guests at the apartment and no time to clean. He had even asked us to cancel with only one week before our trip. When trying to resolve the time of check-in and check-out again, Tommy responded with a rude attitude. The newly agreed upon check-in time was 11 AM, which was already 5 hours after our first check-in time. At around 11 AM on the first day of the trip, Tommy sent a message saying he would only arrive around 2:30 ou 3 PM. We ended up arriving later, with all of our luggage. On check-out day, Tommy arrived at the apartment before our agreed upon check-out time, with all of our belongings in the house still and stayed at the apartment, while we had to change in front of him and collect our things. It definitely was not the Airbnb experience that I expected or paid for.