From the time the reservation was made until we checked out, the host sent me prompt and kind messages for all correspondences. On check-in day, my family arrived late at night and sent the host the message to confirm parking information. The host greeted us in front of the gate and escort us to the room. The apartment seemed to be well-managed and gave us cozy feelings. The two queen beds are sturdy and enough for my family of 4. The blankets and towels were clean and of no smell. We truly enjoyed the stay. I hope to use this place again on my next trip to NYC.