Zero communication and response to airBnB messages the week of travel until I finally called a few hours before the checkin time to figure out what's going. Got a short abrupt response stating that the apartment was flooded and it's not available. Not a single effort to contact us until we got into town or help. Just told is you should cancel the booking in an attempt to differ the fault to is. I had to stay on hold with Airbnb for hours to get this sorted out and find a hotel last minute, in NYC. Sketchy overall. I would recommend to avoid this listing of you can.