Please be extremely cautious when reserving here. I am only going to report what happened to me, and what I observed, but I can safely say that this is the worst hotel experience I have ever had, and that it could have jeopardized my physical and mental safety.
I was in NYC for one day only to get a cardiac test. My heart acted up during the test, and I had to go to the ER to rule out a heart attack. When I was released, it was around 7:30 pm and I needed a place to stay. I reserved the Sohotel through an instant booking. Their check in time is very late, between 9 to 11 pm. I arrived around 9:30. When I got there, I was initially told that they couldn’t find my reservation in the system and that there were no available rooms. They asked me to wait while they looked into this. They claimed it was a mistake due to the reservations clerk (who I never saw), and that it was not an instant booking (AirBnB later confirmed that it was an instant booking). Then I hear them on the phone attempting to relocate other guests who had reserved through Expedia and Priceline. I personally saw someone else get turned away. The woman told him he would get a call, but I have no way of knowing if that happened. Finally the woman said I could have a room, so they could not honor my reservation because my room was taken. So they upcharged me $50 for a different room. They also made me pay a $250 security deposit (which definitely wasn’t listed on AirBnB). The AC in the room only worked when the light was on, and it was very noisy. I could hear conversations in the hall. All in all, it was a terrible experience and AirBnB refunded my money. I am never staying there again.