I CHECKED IN ON CHRISTMAS NIGHT IN NYC? IT WAS BELOW 20 DEGREES AND UPON CHECK IN APT WAS 🥶, FELT LIKE I STEPPED INTO ANTARCTICA, NO HEAT, NO HOT WATER! I WALK INTO THE ROOM, ALL IT HAD WAS THE BED A TABLE AND AN OLD TV THAT DIDN'T WORK. COULDN'T STORE MY BELONGINGS AS CLOSET WAS PACKED WITH CLOTHES AND SHOES! HAIR IN THE BATH TUB & WALLS, MIRROR & BOTH TOILETS WERE DIRTY, FLOOR DUSTY, DRAFT COMING THROUGH WINDOW BED IS INFRONT OF. NOT TO FORGET THE MEN RIGHT ABOVE THE ROOM, UPSTAIRS BLASTING MUSIC, WASHING MACHINE & PEOPLE TRAMPLING SEEMING LIKE THEY WERE GOING TO FALL THROUGH THE FLOOR ALL NIGHT! UPON CONTACTING THE HOST KAREN, IT ONLY WENT DOWNHILL FROM THERE. SHE WAS ABSOLUTELY IGNORANT, RUDE, NO PROFESSIONALISM AND TOOK NO LIABILTY! I WOULD NEVER RECOMMEND: 0 STARS IF POSSIBLE! I WAITED UNTIL I GOT MY REFUND AND DEPARTED IMMEDIATELY FOLLOWING!