I had a great experience from the start. Caroline was quick to respond and help me with directions when booking. The place was incredibly clean and confortable, even better than the pictures! The bed was very comfy with good quality pillows and mattress. Caroline and family occupy the upstairs floor but I had my own entrance and they gave me total privacy. They were on hand any time I had a query and were very helpful throughout. I fell in love with the neighbourhood, it's got great transport links to the city and has so many places to eat, shop and go out in the evening. I found everyone friendly and felt very safe walking around alone in the evenings. I highly recommend Caroline's place and would love to stay again if I visit New York in the future!