The apartment was clean, comfortable, and felt like a home. We did have to go to a nearby market/deli to pick up the keys from behind the counter; they were not actually stored in a lockbox like the listing says. The building door key did not seem to be cut very well. It took us a while to figure out the exact way to turn/jiggle it to get the door open reliably, but we noticed another tenant didn't seem to have any issue with their key. There were not very many toiletries -- a travel sized bottle of Head & Shoulders was the shampoo and conditioner option. However, Andrea was very communicative (she explained the deli pickup and known difficulties with the building door in the two days before we checked in), the location was extremely convenient, and overall we had a great time staying there.