Rocky was great with communication - she was right on top of any requests or questions I had and offered more than I could ask for! She provided a lovely tray filled with small things like mouthwash, body soap, lotion, etc. that is fantastic if a traveller had forgotten anything at home. I loved our chats about what it's like to live in NYC and the lifestyle one has for living there. She was extremely accommodating and often offered places to eat, attractions, etc. Not to mention, the air conditioning in her room was a life-saver!!