Takai and her husband were very welcoming, helping me with my luggage and providing such amenities as coffee, tea, and miscellaneous toiletries like extra toothpaste, shampoo and conditioner, body wash, etc. Everything was clean and inviting. Takai reached out to me before the snowstorm and urged me to let them know if I needed anything like candles, flashlights or food. They made sure the steps to the apartment and sidewalk was cleared during the storm making access easy. All efforts were much appreciated.