Outstanding!!!! From the minute I booked until I was tucked in a taxi on my way to the airport, everything was a breeze! I have never travelled alone before and the idea of being in NY was quite a daunting prospect. Chris made my entire experience an absolute dream. The room was exactly what I needed. The staff were all lovely. I had a few hiccups with chargers and things (my own fault) but Chris came to the rescue. Thank you so much again!