From the time we pulled up, Wendy did everything she could to help make our stay comfortable. She checked in to make sure she knew when we were arriving, greeted us plus told us how to get the key out of the lock box, and even found us a parking spot and stood in it to save it! She checked on dietary restrictions and had some bagels, milk, fruit in the kitchen. And she put up a crib, high chair, and toys for the kids! Really above and beyond. The place was clean and exactly as pictured. The bedrooms are in the back so it was really quiet. The bed (queen in master) was comfy. The locations is awesome - in the heart of boerum hill near the F and G train at Bergen plus all the shops and restaurants on Atlantic, smith, and court. We had one small issue with seeing a cockroach. Wendy was super apologetic and got an exterminator in right away. He said he'd gotten a ton of calls lately because of the weather. So we didn't deduct any stars from our overall rating - sometimes bugs happen and we were happy with the response. Overall, a lovely and comfortable apartment in a great location. Thanks, Wendy!