Overall, our vacation to Brooklyn was great. However, there were a few issues we experienced throughout our stay at Ana’s place. Firstly, we never received the promised email containing necessary check-in information. We were forced to message the host the day of (after check-in time) to request the code for the lockbox and to find out what apartment number we were staying in. This was understandably frustrating. I can only imagine what other helpful info from that email went unknown. After checking in, the accommodations appeared quite adequate. The beds were super comfy and the location was perfect. However, after further inspection, we noted several cleanliness issues. There were hairs on one of the beds, questionable stains on the couch, and maple syrup on the floor of the second bedroom (yes, we’re sure it was maple syrup, we smelled it). We made all of this known to the co-host the day before we checked out and were told that if we had let him know when we checked in, they could have had the cleaning company come back and fix it. I don’t know how he expected us to know to do that. Perhaps that info was included in the elusive check-in email. Regardless, we were offered nothing in the way of an apology. Instead, we were met with disbelief and photos “proving” the cleanliness of the apartment. Photos which, of course, neglected to show the hair, stains, and syrup. Overall, these were minor issues but I’m not sure I would stay here again or recommend it to others. Lack of polite costumer service aside, It’s possible these were all one-time infractions that will never present themselves again. On the other hand, the opposite is also possible. My hope is that our experience assists you in making an informed decision in the future.