Zoisa is a wonderful host and was very available for any question I had. Check-in is smooth & easy. It's a bit of a walk to the train I needed to get to the city. Great to spot if you're just looking for a place to stay in nyc where you can cook your meals and not have roommates. Just be mindful of the guest policy, I didn't notice it in the listing but you're not allowed to bring any overnight guests.