The apartment is sparkling clean, and everything in it basically feels brand new. Chy was very responsive, coming in just a few minutes when we needed some extra towels. I hadn’t expected any shampoo or soap, but there were bottles of hand soap, shampoo and conditioner, and body wash all beautifully labeled, and there was coffee, tea, sugar and salt in the kitchen. The two codes to get into the apartment felt secure, and were wonderfully easy to work even for our nine-year-old. (She loved being the one to open the doors for us when we got back from our adventures.) We had a great stay.