I arrived at Sophie's around midnight to find that the heat wasn't working, despite it being 30 degree weather in NYC. It was so cold in the bedroom I actually had to sleep on the living room sofa.
Instead of offering any kind of apology, all she did was bother me about paying her late check-in fee... A fee for what exactly? All she did was leave the front door open with the keys inside.
The apt is also clearly an illegal unit. Her instructions ask several times to not mention Airbnb to anyone, which made check-in rather awkward...