Ashley responds very quickly to all queries. Check-in was smooth and we were very kindly allowed to check-in at 9am as we arrived on an early flight. Apartment was spacious and comfortable with everything we needed for a great stay (2 adults and two 10 yr olds). Great washer and dryer and coffee machine. Lots of shops nearby and some really nice restaurant one stop away on the subway. Easy access to Manhatten and other areas. Nice, safe area. Would highly recommend. Many thanks Ashley!