Sabrina was very welcoming when we first arrived, she waited for a long time as our flight was a bit delayed which was very kind. The apartment is exactly as shown in the pictures. Really good, powerful shower in the bathroom and hair dryer available. Very well located for the subway and Central Park. Good to have a fridge and kitchen facilities/toaster, all work well. Nice area in the day, but some streets feel not so great at night, so as with all areas in NYC I would recommend getting cabs back to the apartment. Would stay there again, we really enjoyed our short stay.