I really appreciated Ellen's support in my son's first New York experience. She sent us a clear instruction for traffic and check in process. My son did his first college intern and first time alone from family for 10 weeks. Ellen is a great person who gave him the detailed guidance for commute and safety. My son is happy to stay in Ellen's house and even sent her a safety message when he landed in home airport. He is safely home now. Thank you, Ellen.