We booked this as a "last minute" deal so it was a late check in (after 8pm) and lower cost, which worked for us because we were seeing an evening show on Broadway. The address was easy to find and we found street parking within a block. Fran offered to move our room due to some noise on the street outside, which we really appreciated. While the directions to check in were extremely detailed and seemed complicated, it all made sense when we arrived.
Please note: they are very strict about the number of guests on the reservation and will request additional funds (approximately $30 per person) if the number of guests on the reservation does not match the number of people who show up. This is independent from whether you utilize their breakfast services (we did not, we only slept and showered there).