First part of my stay was fine, they allowed me to change to a bigger room because I needed a space to do work online, and on the computer. I liked the price negotiation there. they had a family member who was very ill so they requested that I move to the listing "entire basement to yourself". I was asked many times to pay the higher price to stay in that space and eventually I was able to stay there at no additional cost. When I got there the place was just done with construction and there was little to no attempt at cleaning any of it, (I.E.) dirt on the floors and counters, a window left open with no screen etc. I was lenient with using the option to contact support but eventually resorted to that because of weather and sanitation, and it was hard to reach them by phone let alone in person. This kept up for quite some time. I also asked for some of the essential products like toilet paper, soap etc. and eventually had to buy it and give them receipt for them to reimburse, which in itself took more messages to support. Of the month that I stayed in the basement, Zeek came for dinner once and that was a great time, but other than that I saw none of them except 3 times very briefly. I then requested a full refund of a stay I was expecting to complete later, this was granted quickly. All in all I would have much rather stayed right where I was but I was at least glad to help out their family and I hope that things will be better for the member of the family who was sick. I’d give the stay a C, on an a-f letter grade system. As many have recently said, cleaning needs improvement, as does customer service. .