Great experience. The location was perfect--blocks from our daughter's home. The 1-bedroom was the perfect size for us; a couple who need to sleep in two rooms due to snoring (comfortable queen bed + long sofa). The apt was obviously recently renovated, with perfect brand-new flooring, kitchen & bathroom. Fabulous lighting and wonderful sunlight throughout.
Ryan actually vacated the apt a day early to accommodate our last-minute request to come on thursday rather than friday; made a second set of keys for us; and left work to meet us in person to hand over the keys. He also gave us the name of a neighbor in case we needed emergency help on the spot and the building's security guard. I don't think there was anything he didn't think of.
AND he brought items I accidentally left behind to my daughter's house in the neighborhood as soon as he discovered them!
We definitely hope to stay here again on future trips to NYC.
Thanks, Ryan