Kim was super helpful upon check-in and made sure we knew the ins and outs of her home. She and her son were super responsive if we ever had any issues/questions that we needed their help with. The home was super cute and comfortable for our short stay in NYC. The location is a little bit out of the way of local tourist attractions, which is nice in some ways, but a little less convenient in others. We weren't super familiar with the subway, so ended up taking more Ubers and Cabs, which ended up costing us a bit more than expected. All in all, the home was beautiful and we enjoyed our stay!