I take adults is disabilities on vacations. I had set up a trip to Williams' beautiful brownstone, and then at the last minute, our party had a medical emergency, and we were not able to fly out. . His policy was strict. No refunds. Fair enough. My agency lost the $1300. But I tried to communicate some more, salvage the relationship for a future trip, asked how it worked (we are new to this), and even tried to rearrange to a new date. Mr. McKinnon did not respond to any of my communications after we lost the money. It was unfortunate on every side, but William did get paid, then cut off communication. I was a little taken aback by the silence, as we really did nothing wrong other than encounter a medical emergency. Just a big fat bummer.