I only met Carol once, when I checked in and received my keys. She was friendly and showed me the room in the apartment. She was easy to communicate with online and by phone, and responded quickly. The room itself is very nice. It's big and beautiful with a huge bed and a fantastic private bathroom. There are other people staying in other parts of the large house, including another Airbnb room, so you will hear them occasionally. I had trouble staying connected to the wifi. The location in the neighborhood is great. You can see experience the hustle and bustle of Brooklyn, but you're not on a main thoroughfare. It is a short walk to the subway, buses, restaurants, Fort Greene Park, and bodegas. Downtown Brooklyn is also a slightly longer walk away or you can take one of several buses. I would definitely stay here again.