I’d like to make it clear that we didn’t stay in this place, but we did book this Airbnb. This was our first time trusting a hosting company and not real people. We were meant to stay here for one weekend but because of my husband tested positive for Covid while abroad, he and I were stuck in Italy and couldn’t travel to the US due to the testing requirement. Not only did we have to pay this reservation, but they refused to treat us like human begins and offer an extenuating circumstance for us. We were literally blocked from traveling into our own country, and they refused to offer us a refund. While this isn’t required, we were swiftly reminded NEVER book an Airbnb with Sonder, because it’s a large conglomerate company, not personal business owners. Even Airbnb attempted to contact Sonder and make a case on our behalf and they didn’t return any communication. After a hopeful conversation with a representative at Sonder begging for a refund due to this very odd and horrible situation, this large company refused to help. The refund policy does not include ANY kind of Covid refund policy, even though the illness is still rampant in this country and everyone is getting ill. I highly recommend booking elsewhere if you are traveling from another country- it is not worth it! Book with people on Airbnb, not massive companies!!