We had a very streamlined experience. The co-host Lilly met us when it was most convenient for us to show us the place and answer any questions. The place is absolutely amazing. Tastefully decorated with great furniture and books. They had AC which was nice in the NYC summer and a pleasant surprise was there was an elevator. This is rare in historic buildings in NYC and since it is on the top floor, made a huge difference in enjoying our experience. The location is right in the thick of the trendiest stuff. One of the best places we have ever stayed!