The place was clean. The bed was exceptionally comfortable and it was very quiet, so if you are a light sleeper, it's a good place to stay. This place would be great for a family or a group of friends, since it has several bedrooms and a nice kitchen. I'd recommend not staying on the 3rd floor if you have to get up during the night, since the stairway is a little windy to the 2nd floor. Also make sure to bring your bath towel into the bathroom, as there are no towels in it. I never saw the hosts, but they were very available by phone and text, so if you needed to reach them they were responsive.