Karina was not there to meet us, but she made arrangements for 1 of our party to get the key. It would have been nice to have some welcoming information that would explain where to find things, both in the apt. and in the neighborhood. Other than towels and how to use the AC system, most things were self-explanatory, but it would be better to have a welcoming packet. Location was great and the apt. was well appointed and pictures capture what it is like. Two issues we had: having enough keys and ones that opened the outside door (especially when doorman wasn't there) and AC system in the master suite. When we had issues with loud noises coming from the AC, Karina was responsive, but it required many texts and follow up from us. Things happen though and the other AC units sufficiently cooled the apt. except at night (as we all closed our doors for privacy purposes). There are no real curtains in the master suite - only see-through drapes, which made me feel very exposed. Also, got up with the light, which was fine for me, but might not be what you're wanting on a vacation. Overall, the apt. was comfortable and convenient to public transportation and places to eat all around. Great bagels - Absolute Bagels - is right down the street and a must for your bagel needs.