Very responsive! answered questions very quickly! It is a upper level apartment/house and comfortably fit 2 adults and 6 children! about 1/2 mile walk from the subway station. It took a little over an hour to get to most attractions via subway and or bus. Uber/Lyft were a little expensive to get into the city ($46 to $90 depending on the time of day) Laundromat, grocery store and a few restaurants were about a 1/2 mile walk also. Great stay for the price, but a little far out if you are looking to spend alot of time in the city near things like Time Square or Central Park! Very good hosts and place if you don't mind the commute! We enjoyed the subway, and felt safe on the walks to and from places.