I booked this trip to visit a family member in Brooklyn. Upon arrival, Isabella said she would send us the code to enter the unit and then never did. She even responded “I will send the code in a few” and then disappeared. She did not respond to any of our messages or calls. Myself, along with my 7 month pregnant daughter stood outside on a below freezing night for hours waiting for her help. We ended up calling air bnb and they helped us find somewhere else to stay. It totally ruined the first day of our trip. So inconsiderate. I would never recommend Isabella or her air bnbs.