Nino was very responsive and helpful with the check -in process, which proved to be a bit tricky! Once we found where the lock box was, it took four people messing with the lock and key to open the door. This happened every time we tried to get in. The place was nice! The cleaning lady had just left and there was still trash in some of the cubbies though. There were zero extra towels or bedding, so if you are wanting an extra towel or pillow definitely bring your own. The location was central but the neighborhood was not the most safe. The other tenants do not like you standing in the hall when you first walk in as we found out. This space was in a central location for our short trip and does give you a real feel on how it would be to live in New York!