My friend and I had a really bad experience with Casa Victoria. Just after confirming the payment, we asked if it was possible to just leave our luggage in the room an hour before the check-in because our flight would arrive early. They replied that it wasn't possible because they needed to clean the room for us before our check-in. We agreed with this and decided to change our schedule to visit NY in the morning, and then have some rest in Casa Victoria before going to an event on the other side of the city in the evening. We arrived at Casa Victoria around 4:00 pm, two hours after the check-in (which we were told was at 2:00 pm), and when we opened the lockbox as per instructions provided, the key wasn't there. We contacted the host through Airbnb messages, SMS, and phone calls. After a while the host called back. He asked us to check if the keys were in the mailbox, and since they weren't there as well, he asked us to wait 15 minutes for his arrival. We waited in the entry and under the sun for about 20 minutes until two ladies arrived, looked for the keys and since they were anywhere to be found, they asked a neighbour to open the front door. Once we entered, the women asked us to wait even more time in the hallway with no seating space or anything since they hadn't clean the room yet!!! About half an hour later the ladies came out and told us that the room was "as clean as possible in such a short time". After almost an hour and a half after our initial arrival, we were able to enter our room just to notice that the room was indeed not as clean as expected (the coffee maker was dirty with leftovers from God knows when, there were some hairs in the pillowcases), the snacks seemed pretty old, and personal hygiene amenities weren't as in the pictures.
Due to all this situation, we had no time to rest and even had to take a $100 Uber because it was quite late for our event.
What pissed us off the most was that if we had found the keys in the lockbox as expected, we would have gotten a messy and dirty room without any explanation!! Not even an apology. We checked-out pretty early in the morning without any interest of coming back to this Airbnb. Check other options before considering this one!!