First of all, we got a response from Rena very quickly. It had to be an hour or less. We had a great rest and were able to work efficiently because of the noise control. The bed was SO COMFY! The place is super tidy and the directions she left helped so much. I would suggest taking the L train instead of the b103 bus. It is a bit faster. Overall great stay and awesome hostess. If you are looking for peace and comfort, this space is the winner.