Overall, our experience was positive: The location is hard to beat, very close to all sorts of great restaurants and bars. It's also very close to Domino Park, where you get a great view of the Manhattan skyline.
We did not meet Jaclyn, but our host Mattie was very friendly. The communication, check in and check out worked perfectly.
As mentioned in other reviews, the bathroom and especially the shower curtains were not completely clean. Also, the room is darker than in the pictures and the room window looks out onto old cars in a parking lot.
Overall, it is a good place to stay if you want to spend time in Williamsburg.