I’ve used Air BNB for years now, and this was an experience that soured my expectations only for fifteen minutes.
I can go in in detail about how the renter failed miserably but instead I will expound on how Air BNB customer service team resolved my complaints right then and there.
They requested evidence of my complaints which I provided and then refunded me on the spot, every dime. On top of that gave me $42 to use towards the next rental which I used immediately.
Sometimes tue sis e you see online is but a mirage compared to the real thing but I tell you what, Air BNB corporate protects the consumer which is big for trust and reputation.
Thank you Air BNB. The next rental unit was exactly what we were looking for!