You guys need to re-train your check in staff. I don't know how you're hiring the most unapproachable, unfriendly personalities for front desk, but it's harming your business. Both people I dealt with had a major attitude, and I have a high tolerance for this stuff. The luggage staff however were lovely and very helpful.
Additionally, the room I got was facing a wall, it was dark and nothing like the photo that sold me on it. The shower leaked all over the bathroom, and there was no way to prevent it other than putting towels down. For the price, I expected much much more. Thank god it was only 1 night.
I would never stay here again.