This trip was disappointing. The neighborhood and apartment are beautiful, so baseline I would give 5 stars. But:
-- First, the couple we were going to be staying with got COVID, so we wanted to cancel. We couldn't afford to pay $400 a night by ourselves. But Sergio had a no efunds policy. Understandable... my fault for booking a no-refund trip during COVID. But it was *how* Sergio held so fast to his policy. We messaged to ask for a refund or a postponement. Sergio said "please go click the policy -- that's what I can offer you"... when you go click on it, it says "no refunds." It left me feeling like, if you're not going to work with me, at least just tell me to my face. Again, he didn't break any rules, so I won't dock a bunch of stars. But just felt like a sorta unempathetic way of dealing with the issue, and it bummed us out. Dock one star.
-- Second, when we got there, the sheets on the bed were dirty. There were different kinds of human hairs on them. Like, a noticeable amount. Eyelashes, little curly hairs... : ( -- This is also during a time of COVID and Monkey Pox, so we were freaked out. We asked Sergio about them but he just insisted that they had been cleaned, and didn't offer to return the cleaning fee or get fresh sheets. We ended up sleeping with tshirts over the pillows and then re-washing all the sheets ourselves the next day. Dock two stars.
It stinks, because it's a really nice place in a wonderful neighborhood.