Charles was very friendly, and he made us feel very welcome. He gave us a tour of the place and taught us how to use the various things such as the showers knobs. I needed a hairdryer and he ran upstairs and gave me his wife's, which came in very handy! The bathroom was completely remodeled with all brand new fixtures. There were plenty of extra blankets and pillows. The electronics in the living room (the speakers) were really hi-tech. My husband wants it now for our house! There was also free wifi.