The location was great and the room was nice, but everything about the customer service was lacking.
We tried to check in and were interrogated why we didn’t book a handicap accessible room in advance, even though had done so and were able to “prove it” upon request. When we later called twice to ask for a shower chair for my wife to be able to sit in the shower, they claimed they would send one up but never did. Finally, when we checked we were charged a higher “facility fee” than what was originally posted in the listing despite all the “facilities” being closed due to COVID.