I spent $626 for 3 nights/4 days on this Airbnb. We understood it would be small, older, and we knew the location. Among other issues you will read below, it was what Vicente does not tell you or have described in his listing unless you ask all the questions that you would not know to ask because most of these things would be considered standard.
Leading up to and through our arrival, Vicente was responsive to all inquiries in a prompt manner. So, communication was not an issue. We only stayed in his apartment for a total of 30 minutes on the first day.
As we walked in, here is what we noticed:
Floor was not clean...it was sticky to walk on.
Toilet was not clean...the “front” was clean to look at but all around it was disgusting.
Dirty linen in the laundry basket...wasn’t ours!
Stove/oven was disgusting. You would not want to cook in the oven. Looks clean on the top of the stove but not inside the oven.
ONE TOWEL PER GUEST PER STAY. We didn’t think to ask if adequate linens would be provided. There were 4 of us (myself, my wife, and 2 girls) staying 3 nights/4 days and we were provided 4 bath towels total, ZERO wash rags, and ZERO hand towels. No washer/dryer in the apartment nor in the building. When I asked about this, he said I should have stayed in a hotel if I wanted that kind of service. I falsely assumed that we would be provided adequate linens for our length of stay...at least from a health standard viewpoint or at least a washer/dryer option.
There is a not to use the 2 rolls of provided toilet paper as needed/sparingly.
Maybe the most disgusting part were the dirty/used Q-tips on the window sill.
Vicente argues that it was clean and sent pictures to me after we left on the first night. He may have someone cleaning his place but it was poorly done and the pictures only show what your eyes see from standing a few feet away. He didn’t send pictures of the window sill, the dirty linen in the basket, the back of the toilet, and I guess you can’t send a picture of a sticky floor. If a house cleaner was remotely good at his/her job, at a minimum, there would not be used/dirty Q-tips on the window sill nor dirty linens in the hamper. You wouldn’t simply just miss those if cleaning properly.
I gave him 3-days to make things right or I would post this review. I canceled my reservation on the 2 day to give him a chance at a last-second rental, per his request.
Once again, I don’t mind small places or older places but make sure it is spotless clean and don’t leave out details of what is not provided that customers would assume would be provided because they are standard everywhere else.