Let me start by saying, I gave the hotel every chance to make this right and stayed very respectful and they didn’t care one bit. I was taking a shower, sat on the shower seat (part of why I booked the room for those with disabilities) and it broke right from the wall. The legs shot up, gouged into my back, my hand hit the metal pole trying to brace the fall and I twisted my knee. My back is killing me, arm is hurt and as soon as I arrive home Ive already made an appointment with my doctor. The staff came to help after I called, with bags of ice to aid with the pain and swelling and reported the incident. After speaking to the manager, she said she was sorry and took me to another room. The new room bathroom seat IS ALSO BROKEN. This time I checked the bolts and they were broken off, after I was already assured the new room was safe. Absolutely unbelievable. After doing research it’s clear to me they are out of compliance with ADA for the safety of these bathrooms. The manager I spoke with today did not care at all. When I asked how they are going to make this right and ensure this does not happen to others, she said they would cover my incidentals and my breakfast. It was almost laughable. I stood in front of her speechless, they clearly do not care about the health and safety of their customers. A free breakfast? Are you serious? Her body language said it all, she didn’t not give a single care in the world. This is not how you treat your customers. I am sitting in my hotel room still in pain, and will soon find out the extent of my injuries when I come back to Canada. I can’t believe how little compassion this manager had for my situation, I was so angry but I kept it all inside of me to keep respectful but I need to tell the world. Avoid this hotel at all costs, the management here does not care for your safety, just for your money.