Mony was quick to reply and appeared accommodating prior to booking but it was unfortunate to find no heat upon check in so we messaged Mony and the reply was "your the first guest that complained " and that the heat was working earlier & they will have someone check and turn it on. Fast forward 5 hours later, with temperatures in the 20's , with my coat and hat on indoors and still no heat and we sent him another message. Only when we mentioned to ask air bnb for assistance that the heat was finally turned on . Mony said the thermostat battery died. Ok we finally get to relax and the next morning, there was no heat again! When we messaged him he said he will have someone check later?! At this point we knew it would not be ideal to stay . Mony was clearly unavailable to fix the issue and we had to leave less than 24 hours from check in. Thankfully another air bnb host was able to accommodate us the last minute. We came to NY to make final arrangements for my in laws wake and Mony's place did not make it any easier. Mony response made us feel we were making an unreasonable request to provide basic amenity " heat" during this winter time. Place itself is ok, doors can be tough to shut at times and parking on premises was occupied when we arrived. Subway is not close and you would need to take a bus to to get to it.