Caretakers and housekeepers were great, very responsive but the place is “worn” - it was OK, but no high end. Showers very hard to adjust temperatures, need new shades in both main bedrooms, more bed lights. There were no hand towels and no towels in the kitchen. No dark shades, but we knew that and brought eye masks. Had to request wine glasses which we got. The area is really more East Harlem then Upper West side, but convenient close to metro for sure and safe. Anyhow we had a great time!