Citadines did not reserve the room that we booked with a king bed. When we arrived, the desk clerk could not find our reservation in the system. Then, he repeatedly offered "upgrading" us to a room with two full beds, rather than a single King. After refusing the "upgrade", since we preferred a king, he came clean and admitted that they actually didn't have the room with the king that we booked available for us! So, we reluctantly accepted the full beds, and then learned our key card did not work. After two attempts, the attendant came up and manually let us in the room. The whole charade took about an hour. We still paid King bed price despite the dishonesty and poor reservation management.
You have all of NYC to pick from. Don't choose this place.