While my ratings weren't based on actual experience, I wanted to write a review based on integrity. I booked Suzans' property last minute due to a layover. Long story short, I no longer needed the property but hadn't gotten a chance to cancel the booking. Suzan actually reached out asking if I was still coming. At which time I apologized and explained I no longer had a need. A few hours later I received a notification of a refund being processed, that I hadn't even asked to receive! Suzan's actions definitely speak to the type of AirBnb property owner she must be. If integrity is important to you, keep this in mind when considering staying at her property(ies)