Diana was vey quick in communication, which was great as I booked this as a last-minute/rushed stay because of a late flight cancellation. Location is a huge plus, only short walk to the subway and several restaurants. FYI private bathroom is on the other side of the house, towels kind of scratchy. Self check-in is a bit tedious - you open a lockbox to open a door to get another key that opens a separate entrance (don't forget to lock the first door you opened, and put that key back in the lockbox). Be sure to read the rather long house manual, with many "do nots," to ensure you are good guests!