Our first impressions were disappointing. We could not let ourselves in early because the key was missing, having gone in we found a flat with missing sheets, used towels and dirty floors. Charles and Helen reacted straight away and did their best to help and solve all the issues. The cleaning company let them down by not doing a good job preparing the flat. Helen brought new sheets and towels and offered to arrange for the flat to be cleaned when we were out. She was simply amazing and so generous. We really appreciated all she did for us. The location is perfect.