We didn't get to meet Jennifer but she was in touch a few times during our stay to make sure everything was going well. There was a little information board by the front door which was useful. The apartment was clean and as per the photos. We didn't use the kitchen but it looked fully equipped if you don't want to eat out all the time. There is a bit of noise from the street (to be expected in NY) but there is a white noise machine which was brilliant so we didn't have any problems sleeping!!