My bf and I stayed in Carlos's apartment on the Upper East side over the Thankgiving holidays. It is a great location central to all the attractions, the M15 bus and E train are within a very short walking distance. Shops, bars, deli's anything you need are just a block away. We never actually met Carlos he was always at the end of the phone and responded very quickly when we had problems with the wifi. We did have a couple of cold days during our stay and the apartment was very cold, Carlos had someone deliver us a small fan heater straight away. One evening we decided to stay in after a long day, the cable is very very basic so decided to go to a local bar, there's only so much news or reruns you can watch so take your laptop or iPad with you if you do decide to have a lazy evening. All that said you don't visit New York to watch television, if you're looking for a clean, centrally located apartment with an attentive host I would definitely recommend Carlos. We also used Carlos's car service which was fantastic, there was a hicup on arrival due to the amount of traffic that day and our plane was delayed by 5 hours, Carlos could not have been more apologetic and helpful, his driver think his name was Michael who picked us up and dropped us back was absolutely lovely, extremely helpful. Looking to visit New York again soon I will definitely be contacting Carlos.