Jose was very polite and accommodating, I had issues with both my arrival and departure and he was very helpful in that regard. That being said the room was not very clean, the shower did not work, there was a large amount of mold in the apartment and the man in the room next to me was a nightmare (not sure if this was another airbnb guest or his roommate) He was drunk, loud, screamed on his phone, slammed his door every time and kept me up every night of my stay. I was there 4 days and 3 nights and I literally only got 4 hours of sleep the ENTIRE TRIP. All I wanted was a place to sleep and shower and I couldn't do either of these. I can honestly say I won't ever use airbnb again after this experience.