By far the worst Airbnb experience! We booked this apartment for my wife's family of 8 who traveled 16 hours from China to attend our wedding ceremony that weekend. They don't speak English and that's why we preferred to Airbnb so they can be together vs booking 4 separate hotel rooms. My wife and I escorted our family of 8 to the house. First, we confirmed check-in time at 3:00 pm that afternoon. At 3:30 upon arrival, we were told by the manager Tiffany that there was a delay and the house is not yet ready. We completely understand sometimes things happen. So we waited outside in our van in 90-degree weather for almost an hour. At 4:30 when we were finally given the ok to enter but only to drop off our luggage in the living room. Our relatives began to enter, and some wanted to take things out their luggage so we had some luggage open. At this time Tiffany was still finishing up prepping the house, folding towels and bed sheets. she noticed that some didn't take off their shoes. She started yelling and screaming at my family for not taking their shoes off and that there are way too many people in the house. This is absolutely necessary and unprofessional. When I approached her in the attempt to calm her, she was unwilling to listen to me and kept her yelling and screaming. We didn't appreciate how we were treated, how she treated my family, and her unprofessionalism; therefore we asked for Benjamin to come and resolve the situation. Benjamin was a lot more professional and even offered to help my family with their luggage up to the rooms. Great attempt to recover from our negative experience but the damage has been done. Our family members were shocked with how they were treated. I can only imagine future dinner conversations will be reviews of this highly unforgettable experience they had during their trip to the states to attend our wedding. Second, the beds were very uncomfortable after learning about my family's stay. The beds were extremely uncomfortable with beds caving in the center of most beds. My family also noticed that the floors were not clean at all and complained to me that the bottom of their feet turned black simply walking around the house. The complaints also included 1. No shower gel and shampoo provided, 2. floors were sticky and 3. lint and dust around the house. Simply put, this is the worst experience from the start. Tiffany is unprofessional and unwelcoming. Hire someone else who knows how to treat guests right by the first learning how to manage stress. We understand your cleaning crew might have arrived late, or the last guest didn't check out on time that might have attributed to your explosive reaction when your next party arrives with 10 people (8 families whose staying there and my wife and I (we were only escorting them) and 9 pieces of luggage. Thanks...