The desk staff was unbelievably rude. The rooms have not been well maintained, although they are bigger than what you stand to get elsewhere in Manhattan. Also be advised that when you arrive you will be charged an outrageous, non-negotiable $40 PER NIGHT fee for absurd things like a "10% discount on Hamilton merchandise," access to a phone, and access to water. This is clearly just a way of listing the rooms at a price much lower than what they will actually cost when you arrive. Avoid this place!