I have stayed in over many AirBnb apartments and there were several I would not return to but never was motivated to write a review. Unfortunately, after staying in two apartments hosted by Nina I fell compelled to do so.
I was disappointed when I asked if the apartment happened to ready before 5:00PM could we have access. a 5:00PM time is atypical as most hosts occupancy time is 2:00-3:00PM. I was informed that that I could but only if I paid an additional $89.00 and provided a specific time. I think in NYC, due to the traffic getting anyplace at a specific time is unrealistic I have never asked in advance before but did arrive early at one and texted the host and she replied "Its almost ready just give me five minutes".
When we arrived at the entrance we encountered the electronic lock box which requires a 9 digit code plus touching the "lock" icon. After a long trip searching in a phone for a code is a bit annoying especially when make access much easier even with electronic boxes. The next day I encountered a lady who was becoming flustered using the lock box. I offered assistance and she read off the numbers and i entered them.
Upon arrive at "The Lounge" we found used towels in the bathroom. I understand that the housekeeper may of forgotten them and would not even mentioned if there were not for all the issues we encountered. There were three remotes with no directions on how they interact with the TV. I contacted Nina and she promptly responded but her the directions provided were of no help referring to one as "oval" . I elected to watch Netflix on my laptop.
The following morning the shower temperature only reached lukewarm. On subsequent days it was warmer but never became hot.
We left the Lounge and two days later we returned to stay at The Sanctuary. When I asked about the lock box code it was reported that she would meet me to provide keys. I was waiting at 5:00PM and was she was not present. Another lady arrived went upstairs and a few moments she came back out. She asked me of I was there to see Nina. When I responded affirmatively she directed me to go upstairs as Nina was in the apartment. When I arrived the apartment was not completely ready. Nina was finishing up and I was not happy that the apartment was not 100% ready. My wife was waiting outside and it was raining and I wanted keys to get her and bring up our luggage. When she I got the keys I thanked her and smiled. She then responded that I did not to put on a "fake smile".
After my wife came up I asked how to operate the TV. Nina said this one was easy. There was only one remote and it was easy. I asked of the TV had live TV . She responded affirmatively. When I turned it on later that evening while there may have been a live news program. I could find "live" channels for ESPN or NBC. Consequently no Sunday or Monday night football.
In the morning my wife went to make oatmeal in the microwave. Apparently, Nina purchased a new microwave. The plate for it was still in a box atop of the appliance.
During our stay I received multiple texts about how should I respond in case I was contacted by third parties seeking entry into the building. One of which I found peculiar " if anyone asks you anything please say your staying with friends." I have never had a host ask me to say anything like that.
Other than the towels both apartments were clean and the location is very nice on a tree line street in Brooklyn. However, I will not return.