This is (and I'm not exaggerating) the worst Airbnb or property that I've ever experienced. Everything about the property was bad. It was inaccurate, unsafe, and unclean. I truly do not understand how this property received any of the positive reviews that it has. My friends and I trusted those reviews and were burned. This is the first negative review I've ever written, so please take my word for it and don't book this place.
The check-in process: the front door was wide open when we checked in. The front was just wide open. Why? No idea but it was a safety red flag.
The location: literally right next to a major, 4 lane road. Super loud and feels generally unsafe to be out and about at night. Not many people out. Not within walking distance of anything. The building looks rickety and broken down. Oh and there were just giant piles of trash outside the front door area.
The accuracy of the property: the living area and bedrooms did not match the photos posted online. None of the furniture matched the photos; everything was rickety, old, and generally shoddy. The blinds were broken; the walls had patches of unfinished paint. The "essentials" that were promised included 2 bottles of hand soap and 2 half-rolls of toilet paper, that's it.
Cleanliness: the property was absolutely disgusting. It had clearly not been cleaned. The floors were dirty; there was trash scattered throughout the property; there was cutlery with food stains/remnants in drawers; the towels were dirty and stained; there were ants all over the place. And here's the most disgusting part: all of the sheets were stained and covered in human hair. And I don't mean small, tiny stains. I am talking giant stains, some of which was clearly stained from someone throwing up. I wish I could post photos.
Communication: non-existent. The host (Anthony) would respond hours late to everything and only via text. They completely ignored Airbnb messages, claiming that they lost access to their Airbnb account. This was clearly untrue since the initial messages (and some of the subsequent messages) I received from Anthony was via the Airbnb messenger. When I messaged Anthony about the stains on the sheets, the lack of towels, and essentials, he blamed the cleaning crew and said that he would send someone over to fix the situation immediately. 2.5 hours later (in the middle of the night), a woman showed up with one item of crumpled up sheets (for 3 beds) and a pillowcase hugged against her body (not folded, not wrapped). This was unsanitary and just plain gross.
We were forced to go to grocery store to buy towels and basic essentials (toiletries, shampoo, etc.) in the middle of the night. We would have been forced to buy sheets as well but our friends came to the rescue and drove over some clean sheets for us.
And to top it off, one of the nights there was a massive party in the property below us and backyard that lasted from 11pm to 8am. When I say massive I mean 35-40 people (some of them completely naked and clearly on drugs) with a DJ and a bouncer at the door. Anthony did not notify us of this party at all. In fact, when we spoke to the hosts of the party and several attendees, they informed us that they notified Anthony about the party and were told by Anthony that it was no problem. The music was ground-shakingly loud and kept us up until 4-5am. It was the last straw when party guests kept ringing our doorbell and knocking on the door throughout the night/morning. We felt unsafe and ended up leaving the property and crashed at our friends' apartment due to safety concerns.
The worst part of all of this is that when I reached out to Airbnb for support, they did next to nothing to address the concerns I raised. I provided documentation (photos, messages, etc.) and I've had to talk to 6 people just to get some semblance of support. I am on hold with a support person as I write this review.
This property, as it currently stands, should not be allowed on the platform. It gives Airbnb hosts a bad name and enables the exploitation of future guests. If Airbnb won't take any action to remedy this posting, please take my advice and don't book this property. Please don't regret it like I did.