Could not check in until 6pm, although we received a text saying it would be ready “shortly after 4pm.”
Staff was VERY uninformed, constantly roaming the halls texting and paying zero attention to guests. The amenities were not as pictured—Room had no pillows on couch, throw on the bed, books on the table, or any of the adorable details as shown in the listing. The pool was a huge perk, but it opened at 9am and we had to call the front desk to remind them to unlock the access doors around 9:15.
Overall I have loved renting from Sonder (ease of check in/check out, digital concierge services etc), but everything at this location made me think twice about using Sonder in the future. This specific one has a great rooftop and prime location, but in terms of everything else… it’s a 3 out of 5 for me.