I don’t know if the comments I left for the categorical evaluations can be seen, so I’ll repeat them here:
Some of the rooms had windows and desks, and some of the rooms had neither. Also use of the common space with the beverages was suspended in the middle of my stay due to COVID, and I think that was information that should’ve been in the description of the listing and it’s also something that Chelsea should’ve started doing earlier, since COVID started a long time ago.
For communication, Chelsea did a fairly good job. Sometimes I would get confusing answers from different responders on Airbnb in the same conversation(for example when I asked them about mail), but generally they were pretty quick with responses, just sometimes you do have to follow up with them to get a response. The good thing is that Chelsea’s team is very responsive and understanding of your concerns and will try their best to accomodate you, including switching rooms. Throughout my stay I kept having WiFi issues, and they were accommodating to that and kept contacting their engineers to adjust the WiFi settings.
There was a fire that happened on the second floor during my stay which set off the sprinklers and drowned the entire first and second floors. I was staying in Room 103 at the time and the water starting coming into my room so fast that I had to block it with all of my towels and sheets as well as pack up and evacuate immediately with all my belongings. Because there wasn’t any Chelsea staff on site at the moment, they took at least an hour to respond and later the fire trucks came. I’m not entirely sure whether it was a guest or something with the building that caused the fire, but it definitely impacted most of the residents especially on the first and second floors, and Chelsea can also improve their response rate next time in cases of emergency like this.
Overall, this is a really cute and quality boutique hotel in a great location and you get what you paid for. They’re good with communication as long as you voice your concerns, but there are minor issues that they should improve on.