Instructions for check-in and check-out were very clear. I did not see Nova or Marianne during my stay. The room I stayed in was reasonable for the price, but I could hear the person in the room next door watching videos on their computer/phone very clearly. There is a lack of insulation between the walls, which makes the situation uncomfortable. The bathroom was a big issue for me because it smelled like urine. The location is close to subways and restaurants, so the inconveniences my be acceptable depending on what you value.