We never met Jordan, but she arranged for us to pick up the keys and be shown the ropes by one of her roommates. The apartment is in a really convenient location, close to public transportation, cafes, the botanical garden and the Brooklyn Museum, etc. Our room was very nice, good bed, good wifi, and we found fresh flowers in our room... This is really a great deal if you want a no-frills, comfortable and central place to stay at an affordable price!