The concierge and front desk were amazing! They were extremely helpful in checking our bags in early, giving us multiple maps and showing us how to use the subway lines to get to the numerous places we wanted to visit. Immediately upon arrival there was a bellman to help us with our luggage and escort us inside. We were shown the room and given a tour of the loft which was exactly as described and pictured! The decor in the hotel was amazing! We tried the restaurant and it was delicious! There were a few hiccups with the order and they ended up giving us complimentary drinks (which was unnecessary but very thoughtful). They even helped call the local pizza places to order in. The 1 mile radius shuttle service was also very helpful in getting us to the subway on time. Only downside was that it didn't go as far south as we would've liked to get into the Financial district/ Chinatown easily by subway.
Overall,this place was great, the hotel/ duplex suite was marvelous. Only downside was perhaps the location as there were multiple construction sites in an industrial area and the walk home from the bridge was not well lit.