Check in was a nightmare. After emailing Nicole four times to arrange check in we ended up arriving at the time I had stated we would.
Knocking on door for a good 15 minutes, no answer even though she knew we were coming. Thankfully her lovely neighbour was leaving her house next door and tried calling Nicole for us to let her know we were standing out the front, still no answer!
We then had to leave our luggage with her neighbour as I had also stated via email to Nicole that we had to be in manhattan as we had plans to meet friends from Australia who we only had the day to spend with after not seeing then for three years.
We then had to go to a Starbucks in manhattan to see if I recieved a response from Nicole as we had no phones only email access. She then told me that she was home the whole time but couldn't hear us knocking?? And then told us to come back and check in at either 3pm or 8:30pm as they were the only times she could be available so after ruining our whole day and plans with our friends we then had to commute all the way from manhattan to brooklyn just to check in and get the keys! We then arrived at the door as Nicole had said she was home waiting for us, was knocking again for a further 15minutes and surely enough, no answer again!! At this point we thought someone was playing us for a joke! We then knocked on her neighbours door again to call her for us!
I have never been so frustrated!!
Nicole arrived eventually and stated she had to 'pop' out quickly, seriously??
Nice place inside and friendly neighbourhood. Slept on fold out couch and was given sheets, the sheets and pillow cases were full of hair, emailed Nicole to let her know this and request new sheets, there was no 'sorry' just 'I'll bring them down later'
Would have been an enjoyable stay had all of this not gone pear shaped so unfortunately I cannot recommend this place for that reason.