Iso was quite friendly and very accessible. He always answered calls and was willing to help. The place is a short walk from the subway and is in a relatively safe neighborhood. The room itself is very true to the pictures. The bedding was clean and comfortable. The Roku TV complete with access to Netflix was a huge plus. The common area was complete with a large TV and cable as well as ample seating and a well-stocked kitchen. My only complaint is that it was not made clear that ANY and ALL visitors are STRICTLY PROHIBITED from entering at any time unless confirmed upon check-in with Memo or Iso. Keeping that in mind, the Ensuite Redroom 2nd Floor is an enjoyable and affordable stay.