From the off our hosts were very flexible about checking in and out which was a huge relief, especially in a city you don't know very well. The flat itself is airy, bright and spacious. It had most, if not all, the aspects you'd expect from an hotel. A welcome drink, a fully stocked flat. Resources for washing clothes, a dishwasher, projector TV, music, wif-fi. A straight-forward booklet provided by the couple means you don't have to trouble them with basic questions. And this is where they stand out, N and A were unobtrusive but only a couple of floors away and responded to the couple of messages we sent within a very short time. You hear so many horror stories and the sense of relief and then pleasant contentment of feeling at home made them incredible hosts. Can't recommend them highly enough. Simply no faults. And the location has a great a L-line (subway) which is among New York's most reliable and regular.