I booked this stay for my parents. They did not like the apartment, and I was disappointed with Stephanie as a host.
Starting with the apartment: I don't think it is appropriate for a couple, especially not for an older couple. It is tiny, my parents could barely find a spot to unpack their luggage. In addition, the person who sleeps closer to the window has to skip over the other person if they are to use the bathroom or anything else in the middle of the night. Finally, my parents found it too dark, even when all the lights were on.
As for Stephanie: I had a terrible experience communicating with her on the check in day. 5 minutes before the designated check in time (3p), I texted Stephanie to make sure the apt is ready, as my parents were getting on a cab heading to the apt. Stephanie replied that unfortunately the cleaning lady didn't arrive yet, so the apartment is not ready, and that she will text me when it is. I immediately called her to clarify what this means - how long until the apartment is ready etc., as my parents were already on the way with all their luggage. Stephanie then snapped at me, could not provide an estimate for when the apt will be ready, and offered my parents wait on a bench outside the apt until it is (she did offer $20 so they can get a coffee, which I found disrespectful). I was obviously frustrated with the situation, at which point Stephanie started threatening to cancel the booking (already after the check in time), and leave my parents without a place to stay in NYC. I had no choice but to ask my parents to wait for an unknown period of time, until Stephanie confirmed it was cleaned.
Except for the mentioned $20, Stephanie did not offer any sort of compensation or gesture to make my parents feel better, nor do I think she even realized how aggravating this situation was for my parents and myself. I would not work with her again.