Laura and her husband were very friendly and quick to reply to any questions or requests we had. The room and shared spaces are a bit rough around the edges, but the posting is accurate & given the very low price for a safe, comfortable place in such a fantastic location-- we were very pleased. Easy, quick access to LaGuardia (<$10 via Uber) and easy access to Manhattan as well. As a mid-40s woman with a teen daughter, we felt perfectly safe walking through the neighborhood when returning to the room after midnight. Separate entrance was a great perk, too. Only wish we had had more time to spend in Queens! Great lodging option for those on a budget.