Jeff is extremely personable and easy to talk to. Very quick to respond whenever I asked him questions, and let me leave my bags in the apartment after check out so I didn't have to lug them around before my flight. He will engage as much as you need or want but also knows when you want your own space. I would go back there in an instant, walking out of the apartment to have five amazing restaurants and bars within eyesight. First time visiting NYC and made me want to go back as soon as possible.