Well we didnt get to meet Shelliann unfortunately, but she responds very quickly to messages. The apartment is cozy and very nice to come back to after a long day. I can't say enough about the extras that come with the home. From coffees and teas, soaps and shampoo, to plenty of towels and linens, we were very much taken care of. The neighborhood is generally safe with a number of restaurants and plenty of food delivery choices. There's a subway station two blocks away that's a quick ride into Manhattan. Overall, this is a very homey and comfortable place to stay at. Will definitely book again should I return. Thanks again Shelliann!