We stayed in the basement for 5 nights. Check in process was smooth & easy. Place was clean.
Before even booking I realized that there was no heating listed under the amenities so I messaged & asked if there was heating. Heisa replied saying yes there was & additonal space heaters would be provided just in case. Upon arrival, the place was pretty cold & the one tiny space heater we were given didn't work. I messaged Claudia about it & it took her a couple hours to reply, but she did eventually give us a new heater. She also said she turned up the heat but we couldn't notice a difference the whole trip, just had to keep cranking the small heater in the mornings. Upon trying to use the wifi in the check in instructions, both the network name & password were not provided/wrong & again it took Claudia a while to get back to us. When we did get access to the wifi it was incredibly spotty & basically unusable, we only used it for Netflix on the TV.
We thought it was great that there was an umbrella in the corner, only to find out it was also broken when we tried opening it. There was a hair dryer in the closet that we used but in combination with the heater, it tripped the breaker. We messaged Claudia & again she didn't reply until quite a few hours later, luckily we were out exploring though.
Overall, I think this place is a good value but I really wish communication was more clear & prompt. Sometimes the host just wouldn't reply at all & we weren't sure what we'd be coming back to. The heating thing in the future is a deal breaker for colder months since the AC is always in the window. Also the wifi was annoying since it's one of the selling points of this unit & both of us couldn't use it consistently. Easy access to the subway though & great neighborhood.