Luz and Ruben were awesome, they maintained communication with us at all times and made us feel welcomed. The listing description was fine, although I don't remember reading that it was located on the 4th floor (no elevators), no big deal but if you have small children with carriages, it may be a hike to get up there. Definitely not recommended for anyone in a wheelchair. However, once inside, the apartment is charming with wood floors throughout, cold A/C in the bedrooms and is large enough to accommodate 5 people, which is what we were looking for so it was perfect. The neighborhood is really eclectic with people from many backgrounds and so the nearby mom and pop stores reflect that diversity: we had breakfast in a kosher deli and then went down the street to check out shoes at a store owned by middle eastern folks. Frankly, the diversity of the neighborhood is the best thing about this listing, second is the proximity to the NYC subway system.