Annika and Charlie were very nice. They always make us feel welcome and they were very helpful and have a good vibes. They let us check in earlier than the schedule. The apartment is clean. The apartment is on a street that is pretty noisy but be honest you walk a lot in NY and as soon as you get the apartment you felt asleep no matter what. My husband didn't notice that but I did because I'm sensible with noices when is about to go to sleep. And some nights was some loud music in the neighborhood lol. Other than that, everything was cool. Really good price and you are close to the subway that connects you with the city. Is a little far but one of the main lines that will take you everywhere. NY is a great city to visit and the hostess were great too.