Elle was highly communicative, friendly and an overall great host. When we were checking in, we got there a bit early and she gave us a great recommendation for a lunch spot nearby to hang out while we waited. She checked in with us multiple times to make sure we had everything we needed and everything was okay (there was some construction going on in the building at the time). Elle was both friendly and familiar, yet professional and took her role as a host very seriously at the same time.

As to the unit itself, it is exactly as pictured - well appointed, cozy, and very comfortable. The bed itself is notably quite large and comfortable. The location is great, right in the West Village, near restaurants, bars, coffee shops and subway stations. We had a great time and would certainly go back!