Everything looks like the pictures. Steve was responsive as well. However, I have a thing about bathrooms and I noticed that the toilet had a pinkish red stain around it (dirty) and the bathtub also was dirty around the drain. Tub also had difficulty completely draining which can be why dirt would collect. Kitchen appliances like the espresso machine and coffee maker also had dried coffee remains. Lastly, after a long day of work, I came back to an extra firm bed. Both beds are very firm. Even my colleague agreed in the other room. In fact, I’m sorry to say,that my neck and back would hurt in the morning after I woke up. But maybe that is just me I don’t do extremely firm beds. The couch was comfortable.