Mixed thoughts about freehand. On the one hand, most of the facilities were excellent. Simon and the Whale, the restaurant on the first floor is really yummy. I also loved the Mezzanine area where it's like a lounge/cafe that's a great spot to work with a laptop by day (and also cute bars to the sides). My room was clean, but comically small. Like I was shocked when I walked in, the pictures did not convey how tiny the room was. The worst part of Freehand is the front desk staff. More than one person seemed annoyed to be asked basic questions. For example, my room did not have a room service menu. I called asking for one to be brought to me, 30 minutes later I still didn't have one. I went downstairs and asked if I could get one, and the person told me they didn't have any (which would have been nice to be told 30 minutes ago on the phone, meanwhile I sat waiting, starving). I asked if I could get one when more were returned, he seemed annoyed I was asking for follow-up on this, when like, really? He said he'd get me ones when he could. I stayed for a week, I never got one. Little things like this kept happening, nothing that was a big deal, but I don't like being made to feel like I'm annoying someone when I just have simple questions. They made me feel unwelcome, which sucks. Oh, and then there was awful construction on Saturday morning at like 7 am that woke up me up and I couldn't get back to sleep on the one morning I had to sleep in, which is obviously not the hotel's fault, just warning in case anyone is staying there in the near future that construction might be happening nearby and it's very loud and annoying.