So, outside of having to "hunt" a couple items down, I find my only real complaint is outside of their control. The place is easy to find and conveniently located a block from the 1 train, 191th stop. is right in the front of the building with an insignificant amount of steps. it's a long apt that is really a 1 bdrm. However, they've converted the living room into a second room if needed. Only down fall is if you wish to entertain and NOT have people in a "bedroom". Unfortunately, the only complaint I have has to do with being in the front of the building. You can hear EVERY conversation outside on the street in the living room, and people go through the alley-like side entrance to the building pretty often too. This is also NYC, so the concern store gets a LOT of action ALL NIGHT. I'm VERY glad I brought my sound machine, an it had it's work cut out for it. Check-in and out was smooth via lock boxes. Response time was also pretty good with clear check out directions. I'd most likely stay here again, as the convenience and late nite options make the neighborhood a gem, even if you don't speak Spanish.