I only met Ryan briefly when he came to to see how things were. As I arrived rather late, I used the lockbox to obtain the key and get into the room. It was a little difficult to get this information as they sent me the code shortly before my arrival via e-mail and I had no wifi. But it all worked out with the help of a friend.
The room itself was lovely and looks just as the pictures show. It was clean, the wifi was good and reliable, and it was really great having netflix. There were several subway stations within a few blocks and it was easy to get into Manhattan.