The apartment was very dirty and badly tidy when we arrived with my husband and my 8 months son. The floor was clean in appearance, but when we looked under the bed there was a lot of dust. The inside of the cupboard was dirty and sticky, the fridge was awful and the stoves were unusable, the towel also dirty. The mattress had brown spots
For example, there was no container under the toilet brush, unthinkable...
So, we had contacted Josh by phone because we never saw him, and send him the captures and he proposed to us some solutions. First, he dropped a bag with new towels and new stoves. Nice! But a new towel does not wipe before being washed once, so we had to go to the laundromat by our self. Then he sent us a cleaning lady the first evening. She cleaned all what we asked, but no miracle, she did not tidy up or wash the dirt splashes on the walls, there were too much to do.
Josh were very nice, reactive and arranging, and localization was very good, but that was the worst AirBNB that we have done, and very expensive like every apartment in Manhattan.