John and Kerri communicated responsively and were very nice. The unit is located in a good location for walking to many attractions and the train. The kitchen was well stocked for cooking. We were unable to control the heat and due to unusually warm weather, we had to use the window a/c units in order to bring the overall temperature in the apartment down. The larger bedroom faces over 9th Avenue and was quite loud, as other reviewers have noted. I had to wear noise cancelling ear buds in order to sleep. I lived in Chicago for several years so noise is something that usually doesn’t bother me but this seemed excessive. Additionally, because the a/c units were in the windows, the unit was extremely dusty. Overall, calling the apartment “brand new” was a bit of a stretch, in my opinion.