I did not get to check-in because my host was a no show. 24 hours prior to check-in I had to ask for instructions and he told me to call his sister which I did. She did not answer my calls the day prior and the morning of. I informed him, no response initially. Several hours later, he sends me a message stating the "keys will be there when you arrive". I had to ask: There where? Is there a front desk ? doorman ? No response. Several hours later, his sister sends me a text saying "text me 20 mins before you arrive". I did exactly that, got there 30 mins later, called her several times and no response. I walked up to the building and it had secured entry so I couldn't get in. Waited another 30 mins then called airbnb support and got my full refund. His sister called me 2 hours after I had left, sent me a text saying "sorry I was at work". Honestly I'm actually glad I didn't get to stay here, who knows what could have happened next. It looks like these days they allow any and everyone to be an airbnb host. Just terrible!