My party booked the place a few days in advance. We arrived at the location at the check in time. No exact address was provided by Airbnb had lat/long coordinates that could be opened in Google l maps. We used the pictures to make sure it was the right bourse.
At check in time there were no check in instructions provided. There was a lockbox on the door, but the combination was not communicated to us, neither through the Airbnb app or directly by the host.
I called the host and was eventually able to get through to them. They then verbally told me the lockbox combination. The combination opened the lockbox but there were no keys inside the lockbox. The host said it would take at least half hour for them to deliver a set of keys, as they would have to take the bus.
We said okay and decided to go on with our day. We arrived back to the Airbnb approximately 3 hours later, at this time over 3 hours had past since the stated check in time.
I tried the lockbox again and there were still no keys. I called the host, trying to get through for approximately 15 minutes. I was unsuccessful.
After no avail i contacted Airbnb support and was able to talk to a representative for help. I explained the situation and the Airbnb representative said they would try to contact the host and if no contact was made after a set period of time, the reservation would be canceled.. No contact was made and our reservation was canceled by airbnb. This was the proper outcome as I, the guest, was unable to cancel at that time. We then found a different place to stay.
I’m not sure if this place is a scam or just incompetent.