How does this place have such high ratings? I walk into a room where there is a huge gash on the headboard just covered by a pillow. A refrigerator that froze everything. Blinds and sheers that were broken and would not close. A couch with stains on it. And a table with scratches and stains. And to top it all off the “clean and made” bed had hair in it when you lift back the sheets. I took pictures and sent everything to Hope the second I checked in. Hope never acknowledged anything and her responses seemed so automated and robotic. There was never even an apology or any acknowledgement of any of my concerns. I like the property and proximity. But communication, care for guests, and want to maintain guest happiness is awful and I will never stay at this place or a place of Hopes’s ever again due to this stay.