I booked Olivia’s two-bedroom apartment in North Vegas for three nights, and four days for five people. Due to some health issues, I couldn’t make it to the trip. I let Olivia and Airbnb know about it but after multiple rounds of phone calls to Olivia and Airbnb also I was unable to change the primary contact to one of my friends who was going there. So even though I didn’t go I had to be the mediator all the time.
The final experience my friends shared is,
1.	The check-in lock code sent by Olivia to them was wrong and they had to wait outside the apartment for two hours from 2:00 am to 4:00 am after a tiring long journey. They also called Airbnb but they strictly said only the primary contact can talk about it and refused to talk to them although I already let them know I am not going. I was sleeping as it was middle of night and couldn’t help them until I woke up.
2.	When they got in the room was super hot. The AC was not on and it felt like a furnace. They switched on the AC but it was still stuck at … even around 9:00 am. Basically, the apartment is totally not livable in hot summer.
3.	There is inadequate light in one of the bedrooms. Only a low-power bulb. The ceiling fan makes more noise than air.
4.	She knew we are going to be 5 people but only three towels were provided. Upon request the towels were provided on the third day of stay.
5.	No body wash, no handwash, no shampoo or conditioner were provided. When we requested we were told to buy for ourselves.
6.	Inadequate toilet papers were provided. When we requested we were told to buy for ourselves.
7.	No paper towels, no coffee or tea supplies, no sugar, nothing was provided.
8.	The wi-fi only worked for the morning we checked in and then stopped working. Upon request, it was taken care of only the night before check out. So basically almost our entire stay was without wi-fi.
They had a terrible experience there and sincerely think she is unable to host. Having her as host will only ruin Airbnb’s reputation.