Concerning the cleanliness the downstairs was tile and was clean, but the stairs and upstairs carpet was very stained and dirty. The closet downstairs did not have any rods or shelves but when called a rolling rack was brought in. There was no where to put luggage in any of the bedrooms except the floor, should have furnished luggage racks. The kitchen was missing many items, dish rags and dish clothes, cookie sheets, serving bowls, pitchers, no serving utensils with silverware, sponges or something to help clean dishes and a few other items. When we contacted them most items were brought to the house, but not all. The oven door would not completely shut and some electrical outlets in the kitchen did not work. The over for big sliding drawer in refrigerator was missing We had to pay an extra fee of $450 to have the pool and hot tub heated which was unexpected. A quite neighborhood. Easy access to grocery stores, etc.