At first I was a bit disappointed due to the fact that there were only 2.5 baths when I was expecting 3 as listed. Also in the pictures there was a BBQ grill on the back patio. When I arrived there was no grill. I immediately expressed my concern in a contact to them. I received an apology and a response that there would be a grill delivered the next day.... It was. Elizabeth stopped by on the second day to make sure everything was good and asked what else we might need. We expressed some small needs that we thought would make the house a bit better and she showed up the next day with those items and more. Turned out to be a great 3 weeks in the home.