I was completely blindsided by this place. The photos and reviews made is sound like the perfect place to spend my first time in Vegas celebrating a major milestone in my life. I recently chose this “luxury penthouse” in Las Vegas for my bachelorette party from October 25-28. To say I am outraged and embarrassed is an understatement. I have stayed in several Airbnb’s all over the country and this is by far the worst and most costly experience I have ever had. The amount of false advertisement for this listing is endless.
Luxury is, “the state of great comfort and extravagant living,” by definition. How does arriving to someone else’s excrement clogging the master toilet fall into this definition? This, by the way, took multiple messages to the owner and phones calls the hotel to resolve because neither the owner nor the hotel would take responsibility. We checked in promptly at 4pm and the toilet was not fixed until after 10pm. We arrived to the hot tub cold and nonfunctional. This wasn’t fixed until corporate was involved around lunch the following day and scolding hot when functional. Many of the guests were not provided with the necessary bedding for the sleeping accommodations available and therefore had to purchase sheets, blankets and pillows. When the owner was asked for more bedding, he would only provide two additional blankets, no sheets, no pillows and that anything else would be at additional cost to me. What I also did not know was that toilet paper, a basic essential, was also not included. One roll of toilet paper per bathroom for 12 people for 4 days and 3 nights is simply not enough. Apparently, this also included trash bags – 1 bag per small can. When additional bags were requested, I was charged $0.75/bag. Sounds luxurious doesn’t’ it? The master bathroom tub would not plug rendering it nonfunctional. The improper amount of kitchenware: ex: 4 drinking cups for 12 people. Speaking of improper supply and demand for the number of KNOWN guests being advertised and reserved; bath towels, and wash cloths were at a minimum. To avoid further financial deficit, we had to steal pool towels. The fireplace was disconnected and nonfunctional. Multiple light bulbs were out throughout the penthouse. The tv in the master bathroom only had sound; no picture. The glass infinity hot tub wall is separating causing what looks to be a safety concern.
The listing states it offers a shuttle – this was inaccurate and not properly communicated to the renter prior to arrival. My guests and I had a sudden and unexpected cost of roughly $850 in ride share/ taxi services throughout the weekend! This is outrageous! We chose this location because of the many “luxurious” features it offered and the convenience of having transportation to the strip when desired. It was also advertised that complimentary WIFI would be provided, only to find another added fee – per day and per device. How can a company allow this property to be advertised in this manner?
While, yes, the view was fantastic and the fixtures were high end, but everything positive about this place was tainted by all the negative false expectations and advertisements. There is not a single person in the group that would stay here again or recommend it to anyone. I can’t believe that with all the problems we dealt with during our short stay that this place is approved to be rented. Highly, highly disappointed and very angry I wasted my money and once in a lifetime trip on this place. Something needs done for me and my guests, as well as future guests.