The view was beautiful , kitchen was clean and the check in was smooth . Steven also responded fast . These are the only good things about this place .
Everything else was off . The apartment is run down . Things needed to be fixed .
We reported an issue with the jacuzzi ON THE DAY OF ARRIVAL, we stayed for a WHOLE WEEK and nothing was fixed . Someone eventually came to see what’s going on and when the guy realized what the issue was , He then said he was told to “look” at the issue and not fix it . He LITERALLY SAID “ I need approval from the owner to fix it ”
That made absolutely no sense and it confused me so much to the point where I just left it alone and accepted the fact that we would have no jacuzzi on the trip . The sad part was, We had like two days left for our departure when he came to “look” at it so we didn’t even sweat it. We didn’t even need it anymore .
And the most upsetting part was when the came to look at the jacuzzi ? He walked all over the bathroom and shower in his DIRTY shoes and when he left ? We searched all over for stuffs to clean , there was nothing . No napkins ,and not enough towels ... I had to PURCHASE EXTRA towels from the front desk .
Another issue was The volume on the TV . It was not working properly ...we brought our fire stick to have a movie night and the moment we connected the fire stick ? The volume was so loud and could not go down ...we literally left the room , stood outside and tested to see if it’s too loud to see if it would cause any disturbance and yes it was WAY TOO LOUD. .. the whole floor would definitely wonder what’s going on in that room .
And then the moment we unplugged the fire stick? that’s when the remote control started to work.That was so weird and we tried everything to fix it and nothing worked . We had to just shut the tv off because the channels that were offered were USELESS and stupid .
There was a second TV and we were like “yes let’s try this one !” We got so excited only to find out that it wasn’t even connecting .. so that was another thing
The second TV was BROKEN
The TV’s were so old too and I think that’s the issue .
The place wasn’t all that clean , the glasses on the balcony door were so dirty. I couldn’t even take a balcony selfie if I wanted to .
The pillows looked so old. I think those pillows have been there since 2003.
The apartment was not clean properly, I remember putting my tank top on the table and it fell between the sides of the table
When i took that up ? Oh my God, the DUST THAT WAS ON MY TANK TOP? I had to throw it out .
So No jacuzzi, BOTH tv’s broken and the place gave me an OLD CRANKY VIBE with every other issue I just mentioned.
you need to mention that in the description next time that the tv and jacuzzi does not work.
We definitely deserve a partial refund for this and I will be looking into that because I have videos and images of EVERYTHING. I recorded every issue because we wanted no one to think we making all of this up. I had to record because I was so disappointed.