After a very long day hiking Valley of Fire, I arrived to Betty’s AirBnB, placed my stuff down, admired how organized everything looked and ran straight to the shower. When I stepped out, I see a dead cockroach on the bathroom floor and after looking around, there were more. I started to look at the ground carefully and realized they were everywhere, not just the bathroom. They were in the closets, in the kitchen, in the dining area, in the living room and though most were dead, some were still moving and alive. I quickly called the person of contact and she offered to have someone come clean them up but I absolutely felt disgusted, so I packed my things and refused to stay there. She told me they were water bugs and that “she couldn’t control Nature” which I felt was dismissive of my concerns. She also said that just because there were dead bugs everywhere didn’t mean the place wasn’t clean, which made absolutely no sense. She did tell me that the place was fumigated Monday (I arrived Thursday) but the dead bugs were everywhere and some, still alive. I had to contact AirBnB for a full refund. I submitted pictures that I took but the Host still DENIED that there were cockroaches in the apartment so I had to email AirBnB a VIDEO of a full walk-through of the apartment (which, thankfully, I took). After the video proof that I submitted I was fully refunded. I ran out of there. I’m sure they have that whole situation under control now but it was my first experience with AirBnB and it was awful.