They are great! Very responsive to every little thing I made mention off. I mentioned the water temperature was just shy of being truly hot and that a light bulb was out in the bathroom and the next day the handy man came by and corrected right away. I also have very sensitive skin when it comes to laundry detergent. On one previous stay I broke out in a rash from head to toe from the fragrant laundry detergent used and they remembered and made sure I had the no dyes or scented type of laundry detergent. Since I stay almost 3 weeks at a time 2x's a year I definitely do laundry during my stay. I could have easily just bought myself the detergent I generally use but I didn't have too since they did it for me. So thoughtful and much appreciated. Also I love my frothy milk in my teas in the morning but I dont travel with my krups frother. When I mentioned one of the other units had one they overnighted me one so I could continue to enjoy my morning rituals. When you are away from home so long these little conveniences make such a difference in your day and experience. So, thank you Mike and Doris. I will continue to lodge with you guys as long as my contracts continue and I am happy to refer you places to other colleagues!