The suite itself was very nice, it’s very spacious, had a beautiful view of the mountains with breath-taking sunrises. We had plenty of towels and fresh linens, and the location was slightly away from the busiest part of the strip while still being close to pretty much everything. We had zero noise from the strip/hotel, and that was wonderful.
The reason for only giving three stars: I communicated with the company that I would be checking in early if possible (more than once) I was told that would be fine if the front desk allowed it. I arrived about an hour-ish before official check-in, and was told by the front desk the suite was ready, and was given keys. We were in our suite for no more than 15 minutes, and starting to change when someone from the host company entered the suite without knocking to show off the suite to potential buyers. They did apologize and started to leave, but turned around and asked if we minded they show the potential buyers the balcony, which we felt was super unprofessional and made us further uncomfortable.
The very next morning, we noticed an issue with the door, when closed the lock wouldn’t latch. Anyone could push the door from the outside and freely walk in. Clearly we felt we couldn’t leave because we had valuables in our room. I immediately called their phone number and made them aware and was told they would send someone up right away. Several hours went by, no one showed up. I tried calling for a status update, no answer. I sent messages through the Airbnb app, and someone replied they were still working on it. I asked if they could send someone to open the safe so we could store our valuables in there and leave, because we were losing valuable vacation time. They said they would. No one ever came. I messaged multiple times about status updates, it would take an hour or more to get a reply, no one ever answered my calls. Ultimately it took around 36 hours for someone to address the door issue. I even asked about being placed into another suite and was told they didn’t have anymore available (they had other listings on Airbnb of similar suites showing available).
I would have happily given this stay 5 stars if it hadn’t been for these major issues. Even after our stay, no one reached out to apologize for the experience we had, or how long it took to address the two major safety issues we experienced, or the entire day we lost of vacation waiting for someone to fix our door, so that could be locked and we could feel safe enough to leave. As someone who loves Vegas as a quick vacation getaway, I would definitely stay at MGM signature again, just not with this company.