This is one those rare cases that really test the character & kindness of people. I rented the Airbnb from 9/11 -10/15 having been in between homes after a sale & poor communication on needed rent back time to find a new home. It was becoming a nightmare so I reserved the best place I could find. After not checking in Jennifer contacted me to see what had happened & I explained. I wasn't sure if I was checking in or needed it etc. She was just lovely & so happy to be accommodating. She kept it open & offered me a refund for any unused time. Today I released it and she immediately refunded the cleaning fee because we never checked in & was such a doll about everything during a stressful time. These experiences are important to rate too. It shows her excellent communication & customer service as well as kindness to her guests. Thank you Jennifer I highly recommend this host with such gratitude! ⭐️⭐️⭐️⭐️⭐️