I checked in on a busy weekend in Vegas, Valet was full. I called Rob from self parking and told him about this, he proceeded to tell me they were open for Valet so I drove back and no they were not taking Valet. I drove over to self parking garage and I called Rob to tell him no Valet and I just went over to self parking. He said wait a bit he'll call and figure it out and call me back. Well 30mins past by and no call back from Rob so I grabbed my bags, it's 110 degrees out and went to the bus stop to wait for the shuttle that takes you to Signature.
I finally get to the check in and wait in line and when I'm up to check in the desk lady can't find my reservation. I called Rob and tell him MGM can't find my reservation. He tells me he texted me the confirmation in which he did not. So he does and my room is under a different persons name. I'm hot, late for my appointment and upset at this point and he tells me cool down he can fix it. In the mean time I have to get out of line and wait for him to fix the issue with reservation. After 20mins I finally get checked in and up to the room. Room was not cleaned properly, there was little kid clothes under the bed along with trash and dead bugs. I take pics right away and send they to Rob, just so he knows this mess under bed is not from me. He texts back and let's me know if I feel uncomfortable he could just cancel the reservation. At this point I would lose $ if I canceled. I would not rent from Rob again there is better rooms available with much better hosts.