Cindy is very responsive if you have questions or need assistance. We stayed here over Halloween for a concert at MGM. It was a short walk inside getting to MGM from signature tower 2. We also loved being able to use the pools at MGM and float the Lazy River. The jacuzzi tub works GREAT but there is no balcony in this room as we thought by the pictures there was. We will definitely stay here again next year though!