Would give 0 stars if it were an option. I would not recommend Steve as a Host.
The hotel where his unit is (Palms Place) is fantastic. It is where I stay whenever I visit Vegas. Because my previous Host was booked, I went with Steve’s place.
Unfortunately due to Winter Storm Elliott, our flight was canceled 2 days before check-in. I tried other airlines but there weren’t any flights coming in or out of Vegas for at least 3-5 days. Because of this, I requested a full refund. Steve REFUSED it.
I then reached out to Airbnb who agreed that this was an extenuating circumstance. They tried MULTIPLE times to reason w/Steve but was not successful. They ended up just refunding my money bk to me. Steve’s “defense” was that he didn’t want to lose money!? Well that’s the risk you take as a business owner! So, are you saying you’d rather your customers take a loss in this?? There are plenty other Hosts at the Palms Place to choose from. Steve isn’t it. Thx Airbnb for making things right!