Communication started well with sydnee and the other host then they stopped replying after I gave them updates on the shower pressure not working and the fact that there was absolutely no warm water for my family and I to use during our stay. It was very disappointing that we traveled pretty far and couldn’t come to our stay and enjoy a decent shower. There was also blonde hair left in the master bathroom shower drain and they sent over the housekeeper who offered to clean it again but I already cleaned it out so no point. Beds were comfortable but master bedroom blankets smelled fowl as if someone slept on it and they didn’t wash it . I sent plenty of photos of the water situation and the hosts just wanted to keep questioning me about it and if I was certain that no one was using other appliances ( my family was not using other appliances while they attempted to shower, in fact we were all trying to figure out how we were going to freshen up since the showers weren’t working nor were the host helpful in that situation). I offered to even FaceTime the host to show them what was going on and what I could possibly do? Again the host did not come up with a solution for that situation. She mentioned a plumbing problem but yet never sent one over?? That whole situation led me to take plenty of photos and videos due to the hostess unprofessionalism or taking any accountability. I really wish we’d just get a partial refund for all that was going on and the lack of empathy they had on their end. We really want to enjoy this stay and unfortunately wasn’t able to. This has not been our only stay in Las Vegas but by far the worst and I would not recommend it to a family who needs a home away from home.