Ying was responsive and accommodating when we needed more blankets and towels, however, it was kind of a hassle having to go through her instead of being able to ask the front desk for simple things. I also thought the penthouse would be the top floor, but it's just one of the upper ones. The listing says sleeps 16, but our party of 16 was pretty cramped and uncomfortable since there's only 2 real beds, 2 pull out beds, and a bunch of air mattresses. After laying out all the air mattresses, there was barely room to walk. Luckily, we didn't spend too much time in the hotel room and we didn't mind being a bit cramped, but I'd be wary of this if you're also a large party like us.
However, there was a great view, plenty of chairs and tables, and a kitchen which makes this better than most hotel rooms! Overall, the place was neat, clean, and if I had a smaller party I'd consider staying again.