My Wife and I visited Las Vegas for the first time and Joe's luxury suite with all the quality amenities was exactly as described. The check-in and check-out process was super smooth. It was obvious that due to Joe's experience, he thought of everything and took all of the guess work out of our stay.... so much so, that there was no need for us to contact him with any questions or problems during our stay but was confident there would be an immediate reply if we had one.