Where to begin? The location was nice. Neighborhood was quiet and a good distance from the strip and stores. The refrigerator was also nice. Those are the only positive things I can say.
When we got there, I contacted the host to let her know the house was dirty. Since there is a $200 cleaning fee, anyone would expect better. The showers had scum and hair, the tub in the master bedroom had a huge dirty ring in it. The picture in the listing definitely didn’t show that. The sinks were dirty and also had buildup/scum. The floors and carpet were stained and looked unclean. The screen door leading to the backyard was ripped up and broken. The pool also looked dirty. She sent her cleaning person over, and he wiped a few things in the bathroom down. Everything looked the same after he left, even after I showed him what was wrong. He used a spray bottle to spray one spill mark on the floor, and mopped it with a swiffer and left. I contacted her again and she made suggestions for us to go stay somewhere else, and then said she’d reimburse half the cleaning fee. I asked for the full cleaning fee back and she said ok. Please keep in mind that we have 4 children, 2 of which are babies, so we couldn’t just up and leave. We needed a kitchen which was one reason we booked this Airbnb, the other being we wanted to stay as safe as possible during Covid. But we couldn’t even use it because the pots and pans that were available were scratched up and rusted. There were cigarettes on the balcony, and a number of other issues, but we just did our own cleaning and tried to make the best of a bad situation. Then, on our last night, my 7 year old daughter stepped on a nail in the bedroom. There is a patch of carpet that is worn between the bedroom and bathroom entry way. It was in a very high traffic area. There was a mat thrown over it which lets me know they might have been aware of the issue and attempting to hide it. My daughter was going to use the bathroom and stepped on the nail. I contacted Camille and she said thanks for letting me know. She didn’t even have the decency to ask if my child was ok. Imagine having to go to the ER, in a different state, during a pandemic, worried about things like tetanus?!?!? About 20 mins later 2 guys popped up at the front door to look at the nail and try to fix it. I’m not dumb, that was for her sake, not my family’s. She has since declined a refund which is atrocious to me given that I was in constant communication about the issues, sent numerous pictures, and then to top it off, my daughter stepped on a nail.
I would absolutely NOT suggest anyone ever book this house. This was our first vacation in almost 2 years, and what a horrible experience it was. The house has potential to be really nice if the owner was not such a slum lord. And shame on Airbnb for allowing this listing. This is not a good representation of their business model.