While we enjoyed our stay at the Palms, there were a few issues. We arrived at the front desk to check in at approximately 4:00pm. The look we got from the staff was the kind of look your kid gives you when he/she has just had an accident. This had nothing to do with our host though they were quick to note “It’s an owner problem”. After some phone calls and quiet whispers, we were told someone was in our room. Apparently, there was some sort of miscommunication regarding checkout and we contacted our host, Emanuel. He answered our call and said there was a miscommunication but the room would be cleaned as quickly as possible. This process took about three hours and shortly after 7:00pm, we were allowed to check-in.

The room was definitely clean and we began our stay by watching television. One of the televisions actually had working audio and the other, no luck. This was not a big deal and we thought we would enjoy the view but stepping out on the balcony. Unfortunately, the balcony is locked and there is no way to make your way outside.

Our next experience included filling the whirlpool tub to enjoy a relaxing soak. Turning on the jets resulted in a sound, which was something like a small jet plane on the runway. This was followed by a short burst of water that lasted approximately 1 minute. I was able to get a few more short bursts of water, but that was it.

Other than those minor issues, we had a good stay and enjoyed our time in the room.