I know as a consumer, I always have the option to contact the host for resolution. I normally only contact the host with questions or to report emergency issue like pest, no hot water/no heat/no AC (if advertised) and none of these emergencies existed. So I appreciate that!
I did contact the host to load Disney+ to the ROKU and the matter was immediately resolved. I did not contact the host to resolve any of the matters concerning cleanliness because I fully believe that every host is aware of the what I see on their listing versus what I walk into. I’m the type of consumer that puts my trust into what is advertised (clean 3 bed/2 bath family friendly- $701.82 for 5 days) and expects just that. Nothing more…definitely nothing less. I was on a family vacation with limited time, so I cleaned what I could and covered what I couldn’t and we enjoyed ourselves inside the apartment and outside. However, upon checking out the host did reach out for feedback and I did send this exact review privately.
I don’t think I need to list in detail everything that was wrong. I think a thorough deep cleaning and professional carpet cleaning would easily put the listing back at 5 star standard ⭐️⭐️⭐️⭐️⭐️
Pros:
❤️large & spacious
🧡well stocked laundry
💛well stocked kitchen
💚well stocked baths
💙awesome marketing
💜numerous sleep areas
🖤relaxing patio
🤎nicely furnished
🤍great communication
❤️lots of bedding/linens
🧡clean refrigerator
💛easy pin code entry
💚plenty of parking
💙easy car gate entry
💜unlimited hot water
🖤loaded ROKU Disney+
🤎super comfy beds
🤍friendly neighbors
Cons:
🆘needs thorough deep cleaning
🆘needs professional carpet cleaning