I don't know about others but we had a most terrible check-in experience so far in our Airbnb history. Despite the confirmation from Airbnb, Vdara reception was not able to find the reservation in their system. After trying for some time, they asked us to talk to Airbnb to ensure the reservation was sent to their system. We spent almost an hour calling Airbnb but they did not find any issue with the reservation. I went back and forth with the reception but they were not that helpful considering the unit was privately owned and they could do little about the situation. I decided to call the host but the call went in the voice mail. We exhausted all our resources and could not know what to do. After an hour or so, we received a call from the partner of the host and he did something to get the reservation in place. The reception gave us the keys and when we went to the room, It was handed over to us without doing any cleaning from the previous guest. I went to reception and complained and they promised me to do express cleaning and we were back in the lobby again waiting for the room to get cleaned. After waiting for half an hour, the room was still not clean. We had to leave the hotel due to our evening show. When we returned, the room service was performed but the room was still not clean. There was leftover food, bedsheets were just made but not replaced. We were shocked and agree about the entire situation. We waited for the room from 3 pm to 8 pm and we still did not get the room in the condition we could use it. At that time, we had no choice so we complained again. The reception again apologize and promised to do a detailed cleaning. At around 9:30 pm, we finally got the room. Other than check-in, we also later realized, bath sink was not draining, the tiny refrigerator was not cooling, the bins were tiny, and had no garbage bags in them (we felt bad about putting wet garbage directly into the bins so used our personal garbage bags). There is no doubt that the view is amazing but not at the cost of bad service.

We were so excited about the stay but the check-in experience just killed everything. There is a huge disconnect between the host and hotel reception. We felt that Vdara management was also equally responsible and careless. The hotel staff offered us a complimentary voucher but It can not be an excuse for bad service so my recommendation is a no-no.