upon arrival the guard told us there's no reservation and someone was already living in the unit we reserved. Ryan responded right away and confirmed with the guards we had a reservation and we were allowed in the unit from there, however the next night same thing happened which was also rectified...on a brighter note the unit was very clean, great location and well stocked. The bed was comfortable and the unit was very convenient...we would definitely stay again as long as the guard situation is guaranteed up front cause yeah.....that was annoying.