Xiao was extremely responsive, answering my questions within 10 minutes the majority of the time. They were also flexible in allowing me to check in late because I was taking a tour of the Grand Canyon during the expected check-in time. A mini bar fridge was included, along with 2 bottles of water. 2 towels were provided (face towel and bath towel), but I wish a cup had been provided for brushing my teeth. Bathroom was clean, however the sink counter was extremely small so not much room to put stuff. The bed was more firm than I prefer, but I was still able to sleep on it with no problems. Overall, I had a very good experience and would come back again next time.