I was able to do an extra-late check-in [1am] with no problems and they even left little notes to say hello! The casita was completely stocked with everything we could need to make sure we had a comfortable stay. There was even a binder to give us a ton of info about places to go and things to do while we were in town. It felt like coming to visit with friends who really meant it when they said "make yourselves feel at home"!