Sydney was very nice to begin with saying she was going to upgrade our room. I should have seen the signs. When we arrived, we were unable to check in and Sydney claimed she was working with the hotel, but couldn't do anything to help us. The hotel also was no help. They claimed something shady was going on. So, 3 ladies were left with no room for the weekend. The phone number she provided was answered by a man claiming to not know Sydney. Honestly, it was a mess. We were scammed out of our money with not many options for places to stay on a super busy weekend in Vegas. I wouldn't chance it!😉