My stay was very unpleasant. I had to wait nearly 30 minutes over the check-in time because I was told my room wasn’t ready. Also, upon entering my room, I instantly could hear music from the pool area which is a few floors below the listing. I called the host’s contact number to complain. I was routed to a customer service department. The representative, Ashley, was very rude. She attempted to challenged my complaint and failed to provide any resolutions or empathy. She even stated noise complaints aren’t a justifiable reason to have my room changed. Unbelievable. The music grew louder as it became night. This time it was from a party/nightclub which was also below my listing. The music lasted until 4am. I was miserable especially since this trip was a business trip for me. I needed peace, so I booked a room at a quiet hotel the next morning.