I’m not sure “Shelly” exists. This was kit a typical Airbnb experience. I received one message back and that was asking for more money. There was NOTHING to use fo utensils, wine opener, or cups or anything in the kitchen. The toilet ran all night long. The table was dirty, even though I was charged $200 in cleaning fees. The front desk was closed at 5pm. The view was not that shown in the pictures. It was a disappointment for my guest and me.