After thinking throughly of the rude comments from host I’ve decided to leave a 100% honest review, especially since I gave her enough time to apologize. I want to start off by saying the place is beautiful & I always come to the palms for when I travel for work, I love the location & the modern luxury rooms. The host was nice in the beginning for my one night stay but towards my checkout (11am) I started to wash my clothes at (8am) not knowing it would take 3 1/2hrs for two small loads of laundry, the washer took awhile and drying did as well which I communicated and said if it was possible to leave around 1130-12, she said no because the house keeping was “strict” I asked front desk&housekeeping they said it was okay.Valerie then called me a “Retard & in her words a dumb dumb” so rude especially at the fact that my guest has a special needs brother when I read the comment to him he was not amused either knowing it hit home.Nice clean place,not a humble host&bragged about their income