Richard saved me from a trip from hell, I had a group of 9 that was out of a place to stay because a host decided to cancel while we were on a flight! Richard went above and beyond to not only stay in contact with me but also put fire under the ambassadors to create a fixable and cost efficient resolution while I waited on a sizable refund. His home was elegant and he made sure my trip went without another issue! I will be booking with richard every time I come to Vegas, 5 stars across the board.