I wish i could leave a better review because the space is actually great! But i think it’s important if your going to be in the hospitality business they step their game up a bit more with customer service.
Initially i asked for a early check in and was told they would try to accommodate, since the housekeeper needed time to clean. Totally understandable, but no one ever reached out to let me know if the place was ready or not. So I just played it safe and got there after 3pm. No biggie.
My bigger issue came at check out. I asked for a late check out and got hit with an $75 up charge. Mind you the house was already close to $1k for just 2 nights. I don’t mind paying for things if they are discussed up front, but i felt a little taken a back. I usually stay at air bnbs and luxe hotels and i have never had that kind of up charge for a late checkout. People tend to accommodate if they can.
Now I understand its a private residence and they can charge what they want, but damn i just paid you 1k for 2 nights. Its not the SLS hotel in Beverly hills which btw has never charged me that for a Late check out. It just felt a little scammy to me especially after my request there was no follow up again.
I can only speak to my experience hopefully they will be more accommodating to other guests, but
Other than that the place was nice and big and perfect relaxing and getting work done. It is a little farther from the strip than i thought but at night was a breeze.