Quin's home has the potential to be a really lovely Airbnb with a little work. The home decor and landscaping are cute as a button and Quin is quite possibly the best Airbnb communicator that I have ever encountered.
Unfortunately, there were several issues concerning the cleanliness of the home. Most notably the sheets in the master bedroom were stained. The sheets were not simply marked, but obviously had bodily fluid stains. In bringing this to the attention of the management and to Quin, they offered to bring new sheets that never arrived. As a result, I spent a portion of my vacation washing the sheets in each of the bedrooms. Upon check-in I had to pull all of the beds away from the walls in order to plug in the lights. In doing so I spotted a bottle of water and a pill under the bed. I was grateful that I saw this as I had two young children who would be using that room for our stay. We also found potato chips in the couch cushions and the back grill area (countertops and grill) were very dirty. I brought these issues up to Quin and the management team and they offered to have their cleaners come clean the house again. With 8 people and their luggage I felt as though it would have been more of a hassle.
The air conditioning also went out one day (it was 110 F) which I understand can happen in any home, however, when the service man came out he showed me the filter and said that he had never seen one so dirty.
I'm willing to consider that these issues may be a matter of expectations. I recognize that I may have a higher standard of cleanliness than others, but I think that these matters are fairly standard.
I struggled with giving Quin's place such a low rating, as I understand that it is hurtful to their business. However, I felt that it was a disservice to future renters and to the spirit of Airbnb itself to give them a higher score.