The first day I arrived I received the keys in the keybox. next day I went to work, came back and the key to my bedroom did not work. I messaged the host at 1pm and an hour later receiveda reply that they wouldn't be back until 9pm so without a car I had to wait in the hallway for 8 hours. i ended up breaking into the room and it is a good thing because I never received the key the whole time.. The second night the people below me were yelling and slamming doors at 1am. I messaged the host again and 30 min later received a text that she called them. The third night noise downstairs until 3am and the heat was unbearable. The third day I took a shower and the hot water would not turn off. I messaged her again and told her I have had enough and was checking out early and expected a credit. she text me an hour later saying her maintenance man would be there in 30 min to turn off the water and asked if I would be there... she has no clue.