Hotel staff especially valet was rough due to some staff coming back that day. Ended up waiting for 45mins with timer due to short staff and closing the valet randomly without any prior notice that could of been given In the only lobby to service 3 towers for over 100 floors combined. . I personally Had to park my vehicle outside the hotel in the parking lot behind the signature for “awhile” a due to understaffing. Upon coming back The valet was shut down from 11:00pm-1:15am June 20/21 coming back to this was rough after being out all day exploring and having food to go ready to eat it as it was hot. This was a pain for me wait nervously as I left it near the guard tower in the restricted lot for top golf. I had thought it would of been towed for sure. I then went down to check on my vehicle twice, then to call to see if they are open as it was still closed at 12am to get the maybe try In 15 minutes answer four times, then to ge the go ahead and up and down and move my car at 1am. Then show up to the gate to find out it was still closed Though front desk said it’s open. Okay miscommunication was the error. Waited in my car for 15-20 mins. Would of left it out there but the fear of it being towed in restricted lot. Unsafe for guest to have to play guessing games on when they can come back and can’t. Staffing needs work so prepare for that if your car is in any other tower and they close it can be inaccessible for a few hours (maybe) able to park at 1:28am 🙏🏼 valet safe. Again go early to get your car can take for 1min to 1 hour no lie. They quoted us that.
-Unit was mid 00’s with no updates since they started Airbnb it. It is 2020, after a major shut down this place Needs to spark the value.
Please change description for balcony, this is not include for smoking outside since room is no smoking. (Whole place smells like cannabis anyways, lobby, elevator, hallways.) the room was good just these things are attached to getting a room so this is my review.
Lastly update the shower and tub. Old tub is dingy and really kinda gross. Sower needs a scrub down. The head is basically falling off and is so clogged with Lyme and salt it is just gross. This is unrealistic for a major company like this to charge for a room that the standards are so high but they don’t really mind filing it up and passing it along. These small things can get you.
!!!! Also I saw a reviewers comment about the Ottoman being stained and gross. It is. Review it and change it. The fridge is falling apart. One phone is all jacked up. Not what I expect for mgm standards or “NoRtHwOoDs” . Please update this for the next weekender as I was an unhappy camper.
These are my experience for what I thought was a top of the line room for Airbnb to host a group owned suite on the site. Good luck if you rent it just try to take those tips wear water shoes in that shower and be as patient as possible with a staff that is really unprepared.