This review is solely regarding communication since our reservation was cancelled at 2:48p (12 minutes before the allowable check-in time) the day OF arrival. I was told repeatedly we were being rebooked through Airbnb in another room at the same location or an equal room in the same vicinity so it was beyond frustrating to only receive an email that our trip was refunded and no alternative arrangements were ever made by the host. I sent several messages letting her know we were at the airport boarding our flight during this time period and even called to let her know our situation as well. I was told on the phone we were being rebooked in another room and would receive a phone call in 7 minutes, yet no phone call was ever received. An incredibly stressful start to a trip while sitting on a plane waiting to take off not knowing where we were staying when we landed.