i was unanble to check into the unit due to circumstances out of my control I had been in an accident and when I was not able to attend I had asked for a refund or me discounted stay I even offered to I even offered to pay for on top of that after many emails I finally got a response only stating that he was not the owner he was only the manager and there's nothing he could do communication was horrible honesty was worse he basically came up off of $130 and didn't even feel bad needless to say I'll be contacting Airbnb to see what my options are