Lucky Star was nice and friendly, she checked us in properly, and offered free valet parking for duration of our stay. However we had booked a penthouse room (upper floor) but got another room few levels below penthouse level. Also, the floor carpet needed a serious cleaning, it had big black stains all over it. On the check out day we asked for extra 30 minutes but she refused and said that we have to be out of the room by 11 a.m. because carpet cleaners are coming, we called the bell desk as of 11 a.m. for help with our luggage, but no one showed up to help and we had to wait till 11:45 in the room till finally decided to take our luggage down ourselves and carpet cleaners never came around.