Check-in was the start of our negative experience. We messaged to ask for an option of early check-in and we’re denied due to occupancy. We understood that and scheduled accordingly. However after arriving 30 minutes past the check-in time the suite was still not available. Reception simply said we can wait, call the owning group, or take the suite as is and not clean. I called the operating company and was cutoff during our call and immediately received a message stated our suite was in fact ready for our arrival which was not true. We proceeded to check-in and when we arrived to our suite the door was standing open and the cleaners were still in the room cleaning so we stood in the hallway and waited to be allowed in our room. After getting in the room it was not completely clean. I have photos to this fact. The bathroom shower had hair balls, there were towels that looked to be a foot towel folded and sitting on the sink, the suite also had a smell to it that made me open the balcony doors to allow it to air out, the balcony was dirty with old candy/gum on it and random pieces of paper and the coffee carafe was dirty. A mandatory operation should be to have a backup plan when regular check-in is not available due to suite not being ready. The lack of flexibility was a real upset to the start of our vacation.
Secondly, when a call out for replenishment of supplies is made the request should be honored. We called early and requested more coffee to our suite. We understood the possibility of that not happening immediately and gave verbal okay to enter and leave supplies while we were gone. Our request was never honored. We had to make a trip to the grocery and purchase our own coffee and supplies.
Thirdly, the kitchenette was not fully stocked for four occupants like it was stated in the messages received from the owning group. There was only two of us so the number of dishes was not the issue. The lack of a skillet or spatula was the issue. The stove top was the major issue. The cooktop did not get hot enough to cook anything. This was a serious disappointment because we hoped a functioning kitchenette would be to our advantage. The kitchenette is the main reason we booked an Airbnb. Due to not being able to utilize the kitchenette we were forced to eat at restaurants, which are crazy expensive, ($11 slice of cheese pizza) rather than having those funds for other activities.
The booking guest does not have the same priority as an owner. We returned from a day trip and we’re not able to access the valet because they stated it was full. I would assume that owners of these spaces would have reserved/designated parking space with valet.
Final thought, the location is great due to being a stop on the monorail and should be highlighted in the add. But the headline of the property having a strip view is not true. At most I would say it has a strip glimpse, it does not have a true strip view. The MGM Signature staff are great! Very professional and eager to help make your stay as comfortable as possible.