Jackie was very responsive and helpful, from before booking to after checking out. The house itself was a little dark & dingy, most definitely a flip, but felt clean enough and safe. Self check-in was easy & we were able to bring our dog! There are a few yappy small dogs next door that were always outside & barked into the night, but my noise machine for the most part drowned it out. When we had an issue with the bathroom Jackie took care of it quickly.