Our reservation was for 8 people, a Mommy, daughter and granddaughter weekend with ages ranging from 77 yrs. old to 19 yrs. old.
While the overall home was very nice, I was very disappointed with the lack of cleanliness of the home inside & outside. Coming into the home, it did not smell like someone had just cleaned the home.
The check in day (Friday 3pm), we noticed was that we were only given nine bath towels and one face towel. The refrigerator was not really cold, so we turned the refrigerator up to level 5. It took about 3 hours for the frig to feel cold inside. (I did send Bruno a message to tell him this information and he responded with an apology and to let him know if that didn’t work).
The next morning (Sat morning), we discovered that the stove was not cleaned properly on top and inside. It looked clean but when we removed the cooking racks there was food around the burners. We looked for cleaning supplies and under the sink the only thing that we found was a dirty scrub pad, 1inch of dish soap, a dirty dish drying pad, 1 ½ roll of paper towels and 1 trash bag. So, we went to the store and bought dish soap, dish washer soap, scrubbing pads, two rolls of paper towels and four rolls of toilet paper and four loofahs because everyone did not have something to wash with. Water was left in the Keurig. There was not a baking sheet to use or large frying pan to cook with. We used the toaster oven pan to bake the biscuits on. Going to use dishwasher to put the clean dishes to dry, we discovered that the dishwasher was dirty with 2 inches of water at the bottom of it.
Going out to the backyard(Saturday) , we discovered that the backyard had not be cleaned properly. The table looked as if someone had taken a wet cloth and wiped it. Leaving circles of dirt/film on the table. There were spots on the chairs. The BBQ pit was not cleaned out & rack not cleaned and we were not able to use it. The fire pit had trash & bushing in it, it was not able to be used. There were remnants of firework on the patio area and in the grass. Random trash/pieces of paper were in the yard. There were “spots” on the patio which should have cleaned off. I sent Bruno 30 pictures of these issues, he did not response to the message or pictures.
The 3 queen bedrooms had a mattress, bed frame and a small end table in them. No television sets in any of the bedrooms. Even in the master bedroom, there was not a TV. Pillows were provided. None of the beds had mattress covers on them which is very unhygienic. None of beds had box springs which made the beds very low to the ground, making it hard for the 77 yr old to sleep in the bed. She slept on the couch the 2nd & 3rd night. The master bathroom was not properly cleaned (swept & mopped) because there were 3 sticky spots behind the bed and it was seen once the door was closed. There were white spots behind the toilet. Random caulk & paint spots were on the floor. (I sent Bruno pictures of these things and he did not response to the text message).