Customer service was great before we had issues after checkin.
We would never use this place again or recommend that anyone use this place. It is not really walking distance to the strip. Its a minimum of 34 minutes to the Bellagio which is directly east. The place is somewhat run down and dirty. There is mould and dark and dirty caulking around the ensuite bathroom as well as very dirty vents. The shower head, which is strangely highlighted in the pictures, has really poor water pressure.
The smell of flowery scents combined with cigarette smoke when you enter the unit was nauseating. The filthy pool and people smoking in the pool area was a huge turn off. People smoking pot around the unit was not pleasant either. Air conditioning was definitely not sufficient with the minimum setting indicated on the wall. We had to have the fans running constantly.
With all of these issues we submitted a request to AirBnB to exit the reservation early, knowing we would take a penalty. AirBnB allowed us to submit the request but Maya declined and would not allow us to exit early. It turns out that Maya is not the property owner and told us that she would ask the owner if we could exit early. She never got back to us. We were very disappointed and felt as if we were held prisoner to the reservation. The stay at this AirBnB was the low point of our trip to Vegas.