I would like to preface this review by stating that I have been to several air bnbs around the country and have had wonderful experiences with all of them. Every host I've ever had has left me a 5 star review. However, I was not able to stay the night in this place. I will describe my experience as follows:
We arrived at the time that the host said check-in was at. The host stated that the last guest left late and so it was not ready at the stated time. We drove around for around 30 minutes until it was ready. We were polite and understanding of this first thing.
Instructions were clear on how to get to the room and the code to unlock the door was provided. However, we showed up to an OPEN DOOR. The reason being is that door CAN NOT LOCK FROM THE OUTSIDE. THIS IS AN EXTERNAL DOOR TO THE OUTSIDE! Only the inside. The host tried to claim that if we just left the door for a few minutes, it would lock itself. But we did this and no lights or anything came on and the door was still easily opened from the outside.
We then looked around the room, which was very clean and the room looked very nice and well kept. The shower was beautiful. However, there was no smoke alarm, although the area states there is. There is construction or something going on around the room and we believe the room may not be insulated well. It was extremely hot upon our arrival. We turned on the AC and it was making some strange loud noises not normal for an AC unit.
We felt uncomfortable staying in a room that could not be locked. Therefore we decided to leave after around 30 minutes.
We tried to get a refund from the host as she did not have the advertised smoke alarm or lock.
The host replaced the smoke alarm claiming she just forgot the batteries and told the air bnb people that she would show us the lock and that it did in fact lock. She sent someone to shut the door and told us just to unlock it and and it would be fine. However, we were simply frustrated by the lack of assistance, lack of amenities, and struggle of attempting to stay at this location while feeling safe. If she attempts to say this was my fault or I am lying, as she has done with other negative reviews, I can honestly state that I have been fair and both my boyfriend and I attempted to lock the door in several ways using her instructions prior to wanting to leave. I would not stay here. We did not receive a refund. Disappointing. Of every Air BnB I have stayed at, this was my absolute least favorite.