My wife was not welcome at all, because Mark simply did not read request. She was kicked out from resort. Room is great (MGM is always great). We made an arrangement 8 months!!!!! in advance, and for 2 weeks before arriving he changed cleaning policy. Last day at 5 am the door key was disabled for reason of termination my wife's staying in resort!!!! Almost missed the flight home. Problem get in and problem get out. Thank you Mark.