When we arrived we were allowed to check in early (1pm instead of 3pm), Andy was in constant communication with us. But we were welcomed by no running water. The front desk told us the owners (Andy) was aware of the work that was being done in the building and that the water would be shut off till 4:30pm. Once 5:30pm came along and there was still no running water, responses from Andy stopped. I informed him we would be leaving and getting a hotel because with no running water we’re not able to use the restroom or shower. He never responded to my request for a refund after we had to pay for a hotel. Airbnb has still not resolved this problem as well. This was my first experience with Airbnb and will now be my last.