I rented out this home for a group of my colleagues whom were in town for CES to which I also stopped by. The home was beautiful and definitely lived up to the photos. We felt comfortable and at-home here. The place was clean, organized and equipped for the most part with whatever you could need. The neighborhood is tucked away from the business of downtown/art district so it was quiet and serene. Nice community overall. Everyone really enjoyed their stay here for sure.
My only gripe about the entire experience was the communication and interaction with the host. She was great in corresponding with via Airbnb messages and email leading up to our stay. On check-in day, a colleague of mine was locked out of the house and could not gain entry through the keypad (turned out to be user error in the end) and reached out to me for help. Since I was not at the residence or in front of the keypad, I reached out to Terry for assistance. I was forwarded to voicemail immediately which I left a message to please have her call me immediately. Nothing. Waited a few minutes and then texted her...nothing again. I called again and she answered the phone very rudely. She sounded very annoyed and was short with me. I just let her know what the issue was and that I was going to have my colleague be in touch with her since he was in front of the keypad/residence. Not once did she ever follow up with me to ensure all was ok. Thankfully my colleague was able to get in to the home.