There was NO handsoap (host took hours to respond and then told me to use shampoo or dishwashing liquid which is not appealing giving the dirty shelf liner where the dishwashing liquid was stored) there was only a partial roll of toilet paper for 6 day stay (host asserted it is a “small roll”), nearly empty tissue box, the safe was inaccessible because it was locked, staff entered room to drop off towels when I specifically asked for no entry since I couldn’t use the safe, lamps didn’t work. Bedsheets are too small for the bed, which made for uncomfortable rest. More than all of these things is the poor customer service. The efforts to get soap and toilet paper left me feeling like an unwelcomed house guest. Responses were defensive and implied I was dishonest about the lack of soap (host said she used a photo to verify there was no soap) or that my frustration for lack of soap was unreasonable. Bottom line, everyone can make mistakes but the customer service was shameful.