As a first time Airbnb user, I was a bit nervous. Kristen was great! From communication #1 - where my confusion shined through all the way to when I was letting her know that we were leaving, she helped navigate me through the process and was super quick to respond. the house was great! Excellent location, quiet neighborhood & clean and well stocked. the only complaint that I have is that I wished we could have stayed longer!!!! thank you, Kristen for making our vacation just a bit more enjoyable and memorable!!!!!