Here is our full experience & review.
Hi there. I just want to recap our experience with Stripview Suites & Palms Place Hotel & Spa. We arrived around 8:30 pm & checked into Palms Place Hotel & Spa. Upon walking into our room it smelled strongly like smoke. I immediately contacted Stripview Suites (because that's who we booked through on Airbnb) to see if there was another room that didn't smell like smoke that we could check into. She told me there was a room on the 39th floor 39316 that we could switch to. It was even worse for smelling like smoke. Not only did it smell like smoke, but it also smelled like drugs. I called Stripview Suites back & she told me she didn't have another room available to transfer to. So considering the fact that the first room 11318 smelled less terrible than the other & that it was already 10pm & we were tired & just wanting to go to bed, I agreed to allow them to spray a "neutralizer" in the room to help remedy the smell. Stripview Suites asked the hotel about using a defogger in the room, but the hotel was unable to use their fogger machine outside of the 9-5 hours. The neutralizer was SO chemical smelling that we were coughing for a while & had to open the balcony door to air it out. Upon waking up, the smoke smell was back & just as bad as the previous day. The air unit also started blowing a skunky smell into the room. It was bad! So we could no longer use the air/ heat unit. I called Stripview Suites again to request a refund & the girl said there was another unit opening up & that I would need to wait until it gets cleaned to go in to see if it smelled like smoke & that it would be around 3 pm before I could go in. I called her back to ask if we could just go in as soon as the people checked out. She was concerned about COVID, but said if I wasn't worried about it, she would give me temporary access to go check it out. She said we just needed to wait until the people in that room checked out, which was supposed to be 11 am. I called stripview suites at 11:30 & the lady sent the email telling Palms Place to give us a one time access key to check it out. We went to the room & there wasn't a smoke smell, so we called them back to let them know we'd like to switch. She approved it & let Palms Place know of the plan. They told me to check into the new room 27312 anytime after 3 pm. I showed up at 4 pm & the room still hadn't been cleaned! You think I'm kidding, right???!!! NOPE! We had to sit & wait for them to finish it! By that point I has almost wasted a complete day of my vacation waiting & moving rooms because of the false advertising that the room is non smoking. Once we got to our new room that didn't smell like smoke, it got better. Still not great though. The skunk smell greeted us through the vents the second & third morning & was really bad on checkout day. It's that cheap marijuana skunk smell. Not sure if their air filtering system in the hotel wasn't working or not, but it was gross.
The fact that I booked a non smoking room & it had clearly been smoked in is unacceptable. These rooms SHOULD NOT BE advertised as non smoking. They smell horrible.
I booked this for our 19th anniversary and spent the first day trying to get what I paid for, just to finally settle even though the air smelled like skunk in the new one. Plus I think it's silly that we had to call Stripview Suites to get more towels, toilet paper, or any more supplies etc. We ran out of toilet paper the last day because there was only one roll in the room & we were there for many days.
I will never recommend Palms Place or Stripview Suites to anyone. EVER, unless you are a smoker, don't mind the smell, you like skunks, and enjoying begging for more supplies. The ONLY reason I gave this a 2 star is because the man at the front desk when we checked in was very nice & on top of his customer service.