Utilizing a heated pool was mandatory on our list when we searched for a house. When we got there the pool was filthy and unusable despite us paying extra to have the pool heated. The bottom was green with slime and not cleaned for the season. We were told it has chlorine in it and we could swim in it. It was disgusting. We understood a mistake and Charlie said we would be refunded for the heating fees. We have not been refunded and responses have stopped once we asked the status of our heating refund.
Overall, we would not have rented the home if we did not have a pool. We would not have paid for heating fees if we could not use a pool. The interior of the home is clean and well kept. There are rules posters in every room which is weird. The exterior is basic. You do not feel overly safe or unsafe.
We would not rent again not recommend nor rent from Charlie.