Overall, the stay was okay. It did not start out well. I understand things happen, but I did not like the hosts initial response to the cleaning issue. Prior to arrival the host called me to go over the check-in process. The check-in process was easy and efficient. I told him that my flight came in prior to check-in time, but had no issue waiting until 3pm to check-in like the website asked. The host responded, "Nobody is checking out the day before you arrive. You can see if they will let you check in early." So based on this I attempted to check-in early. I arrived to my room at 2:30 pm and it looked like the cleaning staff left due to an emergency. Folded clean sheets left on the dirty mattress protector with hair all over it, white powder in a line shape on the counter, closet door hanging open, trash can turned over on the floor, black marks on couch, and cupboard doors left open. The bathroom had not been cleaned, dirt all over counter, hair in the shower and tub, stains in the toilet and dried urine on floor. I then called the host who did answer right away, and I explained the scene to him. I did not like his initial response, "They should have not let you check-in early." I reminded him of our conversation and expressed that I didn't think checking in 30 minutes early was going to make a difference with this scenario. I explained there was clean sheets on the dirty, hairy mattress protector. As part of Airbnb's "high quality" cleaning process, I felt that a clean mattress protector is not an unusual request. The host did call the cleaning crew to clean the room. We were back in our room by 3:30pm. I did ask for refund to go somewhere else, I was told no due to the delay "only being a half hour." I told the host that I believed the delay would have been longer had I not called and told him about it. He did agree to refund a cleaning fee, but that has not happened. The mattress protector was never changed. I had to wipe the dirt and hair off of it. I let the host know the protector was dirty and not changed between guests. I understand things happen and maybe the cleaning team did have an emergency where they had to leave in a hurry. However, the host telling me that they shouldn't have let me check-in early, despite him telling me I could, and trying to minimize the delay, was more irritating than the dirty room.
The mattress needs thrown out, the left side of it is in the shape of an "U." When trying to sleep in a way to avoid the caved in part, it still felt like you were falling off the bed. The walls and door ways have stains on them, and repair is needed to the trim, there is ripples in the carpet as if the carpet was not installed properly. The TV in the bathroom is a nice touch, however, it only gets a few channels and half of them do not have sound. Again, not a big deal because we are not watching alot of TV in the bathroom. However, this place did not appear to be "luxury." The email said there were would be 2 beds, there was only one. The refrigerator did not work.
There was an indoor 10 minute walk to MGM casino, this was very convenient, and it lead to the Tropicana and New York New York casino. This was closer to end of the strip by Hershey's and the M&M store. There was no fee for valet parking, just had to leave a gratuity. Service was quick and everyone was nice! Overall, I would forego Airbnb due to still having to pay their fees and the resort fees. Also, since you are booking through a third party the resort doesn't service your room. I think you have to call a number for housekeeping, which I didn't realize until the last day. As I had my housekeeping light on 3 times during my stay, but was not serviced. So I left the trash in bags by the door and the towels in one spot in the bathroom to help the housekeepers out.