The mother has reached out to California ADA and her lawyer.
Turns out the condo owner should not be leasing this unit. All the amenities in the unit should be 100% functional in order to rent out unit. The hose tried to back step and say, "Washer & Dryer were not mentioned in Ad".
Doesn't matter. The Hotel Manager said they are breaking policy.
Below is the msg we sent to host. I'll put their response in the end.
The trip has not gone as expected and here is why:
1. We checked our luggage in early around noon, we were told check in is 3 ( as stated in your profile), left for lunch. When we came back, it was 3:30 the room was not ready. She paged housekeeping and we finally got a key by 4.
2. The covid standards have been completely overooked- in the restroom where it matters the most. We arrived and eventually let her son take a shower. As I said before, her son is non-verbal autistic. Old enough to do things on his own but still does require round the clock supervision.
As his mother goes to grab a towel, she comes back to a wad of blonde wet hair clump in her son's mouth.
HOUSE KEEPING DID NOT CLEAN THE SHOWER.
2. Putting luggage away and hanging outfits, walking around for a couple hours. Our feet turned black! The carpet is not being vaccumed & the floor isn't being mopped. We noticed our feet when getting into bed and had our feet on the white bedding. We wiped our feet to try to protect the rest of the sheets.
3. The fireplace doesn't work at all. A cool feature which is nice in evening overlooking city, especially when we cant open balcony.
4. The soap dishes in bathroom, we picked it up to move out of way and there is a bar of soap stuck to bottom. Appears to be about 2 years old.
5. Washer making a loud noise when we washed a load. The clothes were still soaked so I had to HAND-RING all the water of the clothes into kitchen sink. Put them in dryer. The dryer didnt dry clothes until 3rd full cycle.
6. The tub jetts.......turned on in the middle of the night?! To be blunt, scared the absolute shit out of us in a heavy sleep and its a BUTTON that needs to be pressed but no
one was awake or in the room to press it.
7. More lighting would have been helpful in living room. Her son busted his shin on table. We called the front desk for a first aid kid. Instead of asking if we required medical attention of some sort, we were told to come buy one downstairs at their shop. We had to stay in today cause he cant walk on it for long.
8. The windows are pretty dirty making it hard to lay in bed at night to look through glass. Theres a heavy fog on them all.
9. Something you should consider talking to the concierge about. The sidewalk coming down into front entrance is where Ubers drop off. We smelled strong urine and noticed a small patch of grass for dogs. They do not clean that at all.
Soap, baking soda, vinegar a hose..... or a new patch of grass.
These are things that make value go down in your place.
We just expected a smoother sail for a place so well-known. The view is outstanding and the staff is nice. There is just lacking in housekeeping and maintenance.
10. Throughout unit, half is carpet, half is tile. Where the two meet, a lot of small nails poke through cutting your feet.
The host: They said I should have notified them the first day about the issues. I told Alex that coming to Vegas with kids, one is autistic, while having shows & activities to attend (everyone knows plan/pay for all your fun before the plane even lands) I reached out in MY timely manner when alluded.
He said if I would have told him in appropriate time?
Here's the issue. The room should have been clean from the beginning. It didn't matter if I told them an hr after check in, or 24 hrs later, we were not going to have a cleaning lady come up, invade our privacy and slow us down, because she did a half-ass job the first time. My trip out there cost me nearly $4000. But my host made it seem like it was my fault, or I'm in the wrong, for reaching out to him when I finally could.
See how they tried to shift blame?
We originally asked owner for 2 more nights since the 2 we booked had been a mess.
We thought surely they would cut the rate in half or just offer 2 nights for free.
INSTEAD. The lady on the phone, who claimed she also had an autistic son, said I was threatening her and she wouldn't accept my profanity.
I calmy said, "If your autistic child put a wad of someone else's hair in their mouth, during COVID, how would you feel? Walking around with black feet in high-rise condo. We're adults. Like you haven't heard cursing. Im angry and you want to hide behind the computer and text msg me instead of having some integrity as a rental firm and understanding of shittty the whole stay was."
She hung up.
My VACATION DOES NOT REVOLVE AROUND THE HOST.
I brought everything to the damn table within 24 hrs of our stay.
We hung at front desk for an hr at 10pm the night before check out to get things resolved.
The front desk did more than our AirBNB host.
As we stood in wet clothes the day of checkout, we had our belongings fully loaded on the bell cart at 10:45AM Our stuff was downstairs as we were about to switch rooms.