We travelled with kids during a cold spell and the heat didn't work, so we were freezing the first night. Then, the maintenance people got the heat to work but it had to be manually turned on and off, no thermostat. So I had to wake up every few hours and turn it on and off, or else we got super hot or super cold. On top of that, we missed a whole afternoon of our trip because we had to deal with multiple maintenance people coming in and out. Then, the host was unwilling to provide even a partial refund for this bad experience.