Well-kept condo unit on the ground floor of a two-story complex in a gated community a few miles west of the strip. I appreciate the host’s timeliness in responding throughout the booking process and during my stay.
I had many challenges checking-in including an unpaid balance on the room and a change in the cost of the resort fee (the daily resort fee, non refundable pet deposit and refundable incidentals deposit are paid at check-in to a third party outside of Airbnb). Unable to check in without again paying for a portion of the room which I had prepaid through Airbnb, I contacted the host who tried to resolve the issue with the front desk however was unable to do so. I ended up speaking to Airbnb customer support and was left with the decision late on a Friday to either accept a partial refund of the prepaid room rate I had booked through Airbnb and to pay the third party at check-in directly or to void the entire stay and find new accommodations. This would have been an easier decision if I did not have my dog with me. Ultimately, I accepted the partial refund and paid the third party directly. The host also sent me a $20 refund as an apology. I appreciate her efforts to resolve this matter and understand that I was her first booking but it took several hours for me to check-in and I missed my brother’s entire rehearsal dinner as a result which was very frustrating. Once I checked in, the unit was as expected. Good layout of space, functioning appliances, etc. The bathroom could have had another once over from the cleaning staff but all in all was a nice unit and good location.
Additionally, the unit is listed as pet friendly but at check-in I was informed of the full pet policy which includes not leaving your pet alone in the unit at all or risking eviction from the property and forfeiture of deposits. I was in town for my brother’s wedding and this added another layer of last minute stress and planning to an already busy trip.