CLEANLINESS: the hotel room was not thoroughly cleaned when we arrived. It was clear due to hair and crumbs in the sheets, a foul odor coming from the bathroom (resolved itself in about a day), floor hadn’t been mopped, and there were toothpaste stains on the counter. Gross but my boyfriend and I cleaned up the repulsive things ourselves.
ACCURACY: we found there were quite a few things that weren’t mentioned in the listing:
-parking: the listing mentions valet but the valet people CHOOSE which cars they’d like to park valet after valet becomes ‘full’. We arrived back to the hotel around 6:45/7pm on Saturday and was told valet was full
However Cody (one of the hosts) arrived and was valeted at tower 1. If valet is full then you have to park your car across the street and take a shuttle back to the hotel and they will only drop you off at tower 2.
-tower dysfunction: the hotel is located in tower 3 however, tower 3 closes at random times throughout the day which forces you to go to tower 2 or tower 1 and walk back to tower 3. Even if it’s early in the day. Also, services at tower 3 are not always available…the lobby closes early and valet may or may not be operating. Tower 2 is the main tower so it’s important to know that you may end up walking.
-modern look: the hotel room is pretty regular looking and doesn’t scream modern or updated. Only the top shower head works, jets in bathtub are clearly old and peeling..you can see the peels in the water if you run yourself a bath. Not a lot of trash cans either, we ended up just using old food bags and things like that to keep trash in. Sheet and bedding aren’t that great, heater doesn’t work, phones off the hook, and tv cable box needed to be replaced .. the technician said he frequently has problems with the room.
-view: can’t see the main strip from the room, just the entrance of the hotel and the cosmopolitan, nothing spectacular or ‘breathtaking’
CHECK IN: was relatively easy although the lady at the front desk was rude and it was clear she was uninterested in helping.
COMMUNICATION: Jonathan and Cody were awesome at responding to us in everything I messaged them about and even made a trip to the property to address the issues but my boyfriend and I were already frustrated.
LOCATION: it is not the closest to the strip although being away from the noise was great. There was a baby next door that cried our entire stay though. The above towers are all connected through a tunnel which is great but if you wanted to go the Venetian or the shops, you’d need to drive or Uber.
VALUE: if I could go back, I wouldn’t choose here. The price here was actually more expensive if we would’ve just gotten the room through the actual booking site even with parking and resort fees included.