Mia was very friendly. She reached out a few times, once during booking with thorough instructions for our stay, and again after we checked in just to make sure we knew if we needed anything she was available. The condo was just as pictured. Mia provides all the essentials and has styled the condo in a very chic but still functional manner. The atmosphere and furniture were comfortable and the condo was very clean. The condo is close to the ice machine and elevators and comes with access to the hotel amenities, such as the pools, and valet parking, and there is a restaurant/diner in one of the towers not too far away. But you have many options for dining, the Strip and all the casinos, entertainment, and many restaurants are within walking distance. Also, the hotel staff were all very friendly from the people who checked us in and out to the valets and security workers. So, in summary, Mia is friendly and available to help with any questions or concerns, the condo is clean and comfortable, and the location is great. I would feel comfortable booking my next visit with Mia at this or any other of her properties and feel comfortable recommending others to do so. Oh, side note, we were there over labor day weekend, the hotel was very busy, and people were everywhere, but it was very, very quiet so that was really nice as well.