Our room was awesome and our host Valerie was very easy to get a hold of she was there to help us with whatever questions we had. The only thing I didn’t like was the checking in part the Palms place manager is very rude and all over the place the hotel over all is not as clean and had a lot of low class people but as soon as we got to our room it was a different vibe very clean and the bed is very comfortable, we loved it we just hated having the go back out of the room.