I will preface this by acknowledging that the property manager did attempt to mitigate our issues, but there were many. The large outside trash had not been emptied so we were met with that and the smell that accompanied it. The inside of the home was clean, however all of the blinds are sun stained so it gave the home an older, rundown feel. The kitchen patio door leading to the backyard was also missing several of its blinds and one was laying on the floor. The dining table has about 3 semi-broken chairs. Several of the flatware were dirty, and the dishwasher did not work properly. It too had a foul smelling odor and the compartment in which dish soap should go was broken. There was one already used sponge with which to clean and a rag. We had to buy sponges. We also had to buy a set of cookware, as there was one large frying pan and one medium-size pot that should be discarded at this point. The refrigerator barely stayed cold.
There was one dry towel per guest and no washcloths. There is likewise no access to the laundry room unless you pay an additional $25. When we did gain access to the laundry room there was very little laundry powder left in a Tide Pods bag. There was no soap or toiletries in any restrooms. There was no extra linens and the blankets were very thin. There was one pillow per guest so we had to buy extra. You are not allowed to sleep on the deocrative pillows.
Outside was all but ignored. The grill, which more resembles a pancake griddle, had not been cleaned and was uncovered. There was a broken statue just outside of the pool. The area that once had an umbrella for shade now has a broken umbrella left lying on the ground. There was a pool net, but the handle is bent and it was laying on the ground just next to the pool.
It was explained to us when Mali came to open the laundry room that the owner reserves these additional items; linen, towels, certain other extras, for their more high end rentals. Based on the overall condition of the home, it is clear that the owner doesn't care much about this one, but it is certainly disappointing that during a time when cleanliness is paramount to public health, this is the position a business person would take. If no extra linens are to be provided then access to laundry to clean should be a given, without additional costs. Further, there is no reason not to provide individually wrapped, unopened soap, or minimally, new sponges with which to clean.
We made the most of our stay and were told we would receive a $40 refund for our inconvenience and to reimburse us for the pool cleaning items we bought, but I have not yet received that.
We would not choose to stay here again, but we managed.