Howard was very responsive in our communication which was great. The pictures do not do this home justice because the home is HUGE. We traveled with another family and some of my husbands business associates. There was more than enough room for everyone to spread out. Our kids loved the pond, playground, trampoline and yard. We only wished it was warm enough for us to enjoy the pool. We will have to come again when it is pool weather. The playroom and baby/kid amenities were also very convenient. We had a very nice stay and it was definitely home away from home for us.