What a nightmare. Upon arrival I checked the beds for bugs. There were bugs found in every single bedroom behind the headboard. I contacted the owner and they had someone come to the house. The person arrived and I showed them to one of the rooms where the bugs were. This person sweeps up the bugs with their hands, turns to me and says “no bugs” and starts picking up pieces of fuzz asking me if these were the “bugs” I was talking about. I was flabbergasted. So I then make sure I enter the next bedroom ahead of the person and show them the bugs before they have a chance to sweep them up. They acknowledge the bugs and spend time cleaning them all.
The owner calls this person and I speak with the owner who says they can “maybe waive the cleaning fee.” Of course this is an unacceptable offer considering the severity of the problem.
After finding more bugs in the laundry room and downstairs, I contacted Airbnb for a refund and for assistance in relocating. I attempt to try to sleep on the couch. The next day as I’m waiting for Airbnb to confirm my new stay, I run errands. I receive a message from the owner saying that my luggage is still at the house and I needed to come get it and leave ASAP! This is before I had a new place to go. I was so tired of them that I grab my things and leave. I then spent over two hours in 100 degree weather in my car with nowhere to go, working with Airbnb to secure my new place and ask for early check in. I finally was able to check into my new place. This was not the first night and day of vacation I was hoping for!