DO NOT BOOK WITH MARK! He is the reason my trip to Vegas got ruined. I am going to list every reason below on why I am giving him a bad review. (This is also not in regards to his cohost Terri who was great to work with).
1) listing is misleading. This property is multiple units, you so not have the entire property or pool to yourself. You only have your private unit. The listing makes it seem like it’s an entire private property that you’re renting.
2) The place didn’t look like it had been properly cleaned in some time. There was a hair and dirt in the utensil drawer, scum around the pans and stove top, some kind of scummy print on the mirror, animal feces on the patio by the chairs and the trash can that is outside that is shared by all units was completely full.
3) One of the nights we were there we went to the strip around 6pm. At 8pm I got an Airbnb message as well as a text at the same time. It was mark saying that he has tried to contact me several times because the router needed to be reset as it control the entire properties WiFi. First of all, he did not try to contact me multiple times? He sent one message. Second, it’s not my responsibility to reset a router, that is his job. And third it’s stupid to have a router that controls everyone else’s WiFi in a house you’re renting out.
4) after I did the initial booking for the stay I reached out to Terri to see if I could check out late. She said yes and sent me a request for a $30 late check out fee to let us leave at 1pm instead of 11am.
-The morning of checkout mark starts to try snd open the front door (he did not knock). The only reason he couldn’t get in is because we deadbolted the door but if we didn’t he would have walked right in. He started yelling that it was checkout time and asking why we were still there. I told him that we paid the late checkout fee. He said I didn’t. I proceeded to try and find it in the app but I couldn’t find it. I showed him my message exchange with Terri. He said that that happens all the time and people don’t pay and he said we didn’t pay. He then said even if I did pay, if I could prove I paid the late checkout fee he would refund me and that he still wanted us out because he was booked. Since I couldn’t find in the app where I paid we proceeded to leave. We asked him if he wanted us to clean up the balloons first (we had a few balloons blown up since it was my birthday). He said no. We left around 11:45.
4) later that day I get a charge from him for $750 in damages. He claims that we had a party in direct violation of the rules (we didn’t have a party, the six of us who paid to stay there blew up balloons for
My birthday). He had pictures of said balloons and my birthday sash (that I wore out to the strip) as evidence of a party! He said he needed extra time to clean which was one of the reasons he was charging us. He also had pictures of a full trash can (that is shared by the other units) saying that was also evidence of a “party”. The last thing was an ambiguous close up picture of a table with water damage. He claimed that we damaged it. We obviously didn’t. The picture was so close up that you couldn’t make out what table it was or where in the house it was. He said it was a tv stand which is funny because one of the balloon pictures shows the living room and tv stand and you can clearly see there is no water damage on it. I obviously disputed those claims and after getting Airbnb involved and showing all
My evidence he took back the charge.
5) later at the airport I found in the Airbnb app the proof that he HAD accepted my late checkout fee! Even though he claimed he didn’t have it.
Conclusion: Mark is a scam artist and his unit is mediocre at best, definitely not worth what we paid and NOT worth this headache of having to defend myself and prove that I didn’t owe him $750. I hope this review is helpful, I don’t want anyone else to get taken advantage of. In my opinion, he should not be able to list his unit on Airbnb anymore.