SCAM!! DO NOT BOOK WITH MARK!! He is scamming you out of your money! The hot tub is cold and I was so disappointed that I was celebrating my birthday with a balcony hot tub that didn’t even work. The balcony hot tub was the main reason I booked this place because without the other amenities this place is over priced. I went through all of the necessary steps to get the amenities fixed through the Palms but maintenance said they were waiting on Mark to give the okay to fix it. When I told Mark, Mark did nothing but say I already gave them the okay. The hdmi cable on the main tv is cut and the wires to open the curtains are cut. There is another bathroom but there is a sign on the toilet that says “out of service” I was under the impression that I would have two working bathrooms. One of the sinks is also missing a piece. I’m still currently fighting this case because the refund he would allow was 20% of the total stay. The broken hot tub alone is not even worth 20% of what I spent.
If you do book this place, just confirm everything is fixed beforehand. These other people writing good reviews must be his friends