We we’re very excited to stay at Cassandra and Bobby’s place this weekend, but had an unfortunate experience. To start, our room wasn’t ready for over an hour, which was frustrating because we had reservations to attend and were planning to be in the room by 3pm. When we finally got our keys after 4pm, we headed up to the room. Upon walking in the room was hot, and the air conditioning didn’t appear to be working. As we started walking through the property, we were disappointed with the condition of the room. There were stains all over the walls and pillows, nail clippings on the bed and floors, a used dirty bandaid on the pull out, a pee stain that went through the pull out mattress… it was DISGUSTING and we knew we had to leave now and go to a hotel. We couldn’t contact the hosts so we contacted Airbnb support. They told us they would absolutely refund us which was great. We immediately left and went to find a hotel to stay at. Then, the host started messaging us asking to send pictures of the property, which I thought was unprofessional. We had already sent pictures to Airbnb support and provided them with documentation so we shouldn’t need to re-send all of this communication to the hosts. Later, we received a message from Airbnb telling us to please exit the property because the hosts informed them that we were still staying there. This was not the case as we were already at a new hotel. We were so excited to have a great stay here but unfortunately most of our evening was wasted trying to deal with this issue and find a new place to stay on a busy Labor Day weekend. We usually love Airbnb properties, but the service and cleanliness made it hard to want to stay at an Airbnb after we could receive an amazing room and wonderful service at a hotel. Just know that, unfortunately, this property will likely not be what you’re expecting.