At first I was very pleased with this choice of airbb and the location. I figured that for the amount of money I was spending which was over 7k for my stay that it would be amazing. However paying over 7k doesn’t mean that everything will be as expected.
First issue there was only one TP roll per room, no extras, yet this was a 3 bedroom home and there was 4 us staying.
The next issue was the whole process for turning on the hottub. The first two days it was turned on as soon as we text the number provided, but by day 3 it was an issue with them taking up to 45 minutes to do so.
Then the issue that set me over the edge. There was supposed to be 3 full tanks of gas for the bbq grill. All 3 were empty. I had my 3 cousins and 2 high profile celebrity friends starving for 4 hours and 20 minutes as I waited for The host and the company managing his airbb to solve the problem.
I clearly told them that I wanted a discount or some of my money back due to this issue. They assured me they would work something out with me.
What then started happening was that I started getting the round around from all parties involved.
Now at this point I demand a FULL REFUND, this while thing is unacceptable. There’s no reason for this. They even went as far as to “claim I never contacted them about the issues” I guess they forgot that text messages can be saved and screenshot.
Had they solved the issues with me instead of being unprofessional I would be leaving a happier review.