Our flight got in at 6:55am and we couldn't check into our Airbnb in AZ until 4pm. We got this for 3/1-3/3 even though we just needed it for about 6 hours on 3/2 to get some rest after traveling all night. When I checked in around 8am I was told there was a scheduled water shut off until 4pm. The front desk said owners had been notified but William said he didn't know about it. Communication was good up until this point. I asked for a partial refund for our inconvenience but received no reply. I hope this is a one time situation. I do feel I should receive something back though.