We arrived for our trip and tried to check in unsuccessfully. The front desk stated our name was not on the room, thus we were not given access. The representative stated that there is a separate system that Airbnb goes through and our info has to be "pushed" to the hotel via the owner. We were hopeful this was a simple fix and tried to contact the owner via phone, text, and Airbnb messaging. All communication methods resulted in no response back. We contacted Airbnb for assistance and they also tried calling the owner.
Our trip was only 2 full days long (Thursday arrived at 3 PM and check out Sunday AM) and we dealt with trying to get in touch with the owner for several hours wasting a large portion of what we had available on the first 1/2 day of the trip. When all methods of contacting the owner failed, Airbnb cancelled our reservation and we were then on our own to find accommodations for the rest of the trip.
The location of property is great and we also had a good experience with the hotel staff. Would not recommend this owner unless you have time to hunt them down in the event of a problem.
**The owner did message us 3 hours after our first attempt of contact stating, "I'm so sorry are you still there". I responded within 6 minutes stating we were and that the hotel put a note on our new reservation (I ended up booking a standard room at the same location to get some of our time back) in the event we could resolve the situation. I never received a response back.