Norma is simply the best! I had to book her guest room when another planned group stay fell through because my some of my friends cancelled.
She left work early to meet me at our pre-arranged check-in time, gave me keys to the condo and chatted with me for a bit after I got my luggage settled.
She gave me generous use of her home including kitchen and all facilities. The home itself is very nice and spacious; Norma works during the day and is totally unobtrusive - we rarely ran into one another unless we planned on it. Her sweetheart of a dog was at home with me during the days, and she loves to be with people when they are home - by as an animal lover, this was just fine with me!
I know a recent reviewer found Norma's guest bed uncomfortable, but I'd like to say that I have had trouble with soft mattresses all my life and had NO PROBLEMS whatsoever, and Norma even offered to do something about it if it turned out to be uncomfortable for me. (This proved unnecessary).
I also had to extend my stay by a couple of days from the original booking, and Norma happily accommodated since she didn't have a booking scheduled for after my stay.
I know she's got a lot of great reviews and has made great friends with her previous guests who want to stay with her again, but I really do plan on staying with her in the future so if I'm in town, she'll be booked for sure!
There really wasn't anything that needed her attention during my stay since everything was well appointed in advance, but I have every confidence Norma would've handled anything I needed immediately.
Again, she is just the BEST!