The place was not quite up to our standards when we arrived, but Donna was very gracious and offered us a free upgrade for our next stay. She also refunded our cleaning fee, which we appreciated. Despite the inconvenience, we had a great time during our stay in Vegas. The location of the place is fantastic and it matched the description perfectly. In the future, we would be happy to stay with Donna again and we have confidence that she will make sure everything is in order for us.