First let me say that the house is beautiful. Location is great and in a quiet neighborhood that is about 20 minutes from the strip. My stay was okay. I was celebrating my 30th with a couple close friends and we had plenty of space. The point of contact of the Airbnb, Ms. Linda was great with communication before we checked in and answered all my questions. The problems came when we checked in the house. Three hours into checking in, we saw roaches in the kitchen. We saw a total of 10-15 roaches in the kitchen during our 3 day stay. Roaches are a health concern. You can easily bring roaches back to your house or apt. We didn’t see any in the house other than the kitchen. So I messaged Linda and she said it was due to it raining a couple days prior and she said she has an exterminator contract. But that wasn’t the case, the roaches in the kitchen doesn’t look like water bugs from rain. They look like roaches from the kitchen not being cleaned properly. This was close to midnight so my group cleaned the kitchen and went to bed. We saw two more when we woke up and I notified her. She said she was going to have someone come in to sanitize the kitchen because her exterminator was closed on weekends. We declined the the service because we cleaned and sprayed the kitchen that night when we saw a roach. During this time, I suggested reimbursement of the cleaning fee because of the roaches in the kitchen.
The last problem came on check out day after we already gotten confirmation via text message for a late check out at 3pm. The host calls me at 11:30am and ask if I was out of the house. My original check out time was 11am. I told her no and she was like I have exterminators coming in 2 hours. I informed her of our previous conversation yesterday and confirmation of a late check out. Ms. Linda apologized and told me she thought she was texting someone else. I said, that couldn’t be the case because I confirmed with you twice about the late check in and both times you confirmed the time. She gets really upset after that and begins to insist to tell me I need to leave as soon as possible so we can get it exterminated because the owner of the house is coming to stay in it that night. We left at 1:40pm. This was very inconvenient for my group. We were expecting a late check out and I communicated with her prior and then the day of she changes it. It’s very unprofessional. We were just getting up and we had to shower and rush to pack are clothes and food we had. It messed up our entire day of plans that day. Luckily no one left anything in the house because she wanted us to leave so quickly.
We opened a claim with Airbnb and the host only refunded 10% of reservation nights not the cleaning or service fees which came out to be $161.73. Originally the host refunded 155.75, which wasn’t the correct amount. After multiple times telling the Airbnb support that wasn’t the correct amount. You would think the support team would check the numbers and confirm they are correct before they tell customers how much the refund is.
Lastly if you in Vegas, BEWARE VACATION RENTAL CONNECT and Linda, their point of contact for the properties they host. Stay somewhere else. I attempted to get an additional refund for half the cleaning fee and they denied the request after 5 days and reaching out to Airbnb to get a respond. DO NOT BOOK VACATION RENTAL CONNECT!