First the pictures are accurate. When we arrived there were about a dozen light bulbs burnt out or missing so it was very dark. I communicated with Cassandra and Bobby and they were quickly on it and those were replaced the next day while we were out. The communication was great. The building is amazing and really has a luxury feel. The only negative that I would give it is that it really needs to be deep cleaned. The rug in the master bedroom is matted and very dirty and needs replaced and the grout in the bathroom that should be light gray is black so you dont get that luxury feel due to those issues. I am by no means a clean freak but it made you feel like you had to walk around in socks. Check in was super easy and the towels and linens were bright and clean. We had a great time staying here but there were things that would have made the stay more enjoyable.