My family and I booked a room at the MGM Towers in Las Vegas the purpose of our stay was one of my daughters is a student at the University of Las Vegas…She completed her freshman year at home due to the ongoing COVID Pandemic. The plan was for her to begin her Sophomore year and live on campus. We looked up rooms and saw a place available at the towers the description read sleeps 4 (1 king and 1 queen bed. This was perfect for my wife and 2 daughters, the proximity to the school was good as was the location so we booked the stay. Literally 2 before our trip my daughter was notified by UNLV things had changed and all of her classes were changed to On-Line. At this point we contacted the owner and explained what happened and that asked if he would work with us as we no longer needed to book the room. Owner stated no we had booked it and could not make any changes, so we moved forward and flipped our stay to a mini vacation. We arrived rather late traveling in from Southern California, checked into the room we were all tired after a long day. We walk into the room everything looked good I walked around the room looking for the beds so we could all lay down for a good nights rest. Well I saw the king bed however no other bed was in sight. There was a couch in the room ( this upset me immediately because I was expecting (based on the description) there was no mention of a couch that turned into a bed. It was we said ok let’s check this out so we proceeded to open up the pull out couch and there it was a bed?…well you can call it that however the mattress was no taller than a 3 inch what I wouldn’t even call a mattress. This upset me even more because not only were we deceived about a queen bed now we had to deal with sorry excuse for a mattress we were going to have to sleep on. The next day we reached out to the owner to express our discontent and got into a back and forth via text / mail. The owner took no responsibility for any of it didn’t apologize nor offered to take any action to help resolve the situation and what that said to me was too bad just deal with it. I ask you when you are on vacation aren’t you supposed to enjoy time away and expect to lay down in a comfortable bed to rest. That was but the case during my family’s and I stay. We had booked the room from Aug. 17th through Aug 21st we arrived on Wednesday late night and left on Friday didn’t even want to finish our stay it was that uncomfortable. I requested a credit or 2 nights asking the owner to meet me half way however he did not. My family’s experience with them booking was disappointing, upsetting all of which could have been resolved had the owner took responsibility for their failure to accurately provide a “True” description of their rental and not create a false belief of the real sleeping quarters. I will be making plenty of more trips to Vegas due to my daughter attending UNLV however rest assured I will not be booking anything at the MGM Towers. A sad and disappointed Father…
Thank you