The unit was exactly as it was described in the listing. The first night we arrived the air was broken. I reached out to David. He came to the unit and called a technician that night but the tech could not come until the next morning. David moved us to another unit for that night that was 2 doors from out unit. The next day the technician was there at 7am and the air was repaired and we were back in the original unit by 8am. He was very apologetic and attentive.