My family stayed here for 8 days and enjoyed our time here. The home is exactly what we expected and we liked the location. I cannot give this home a 5-star review though because I spent the first two days in this home working with the property management company to obtain several basic things the home lacked. Here is a partial list of the items this home lacked: (1) coffee maker; (2) sheets for one of the beds; (3) blankets for one of the beds; (4) ice cube maker was broken and freezer had no ice cube trays; (5) no washrags anywhere in home; (6) no dish towels or sponges in kitchen; (7) many burned out lightbulbs; and (8) the kitchen lacked almost anything you would need to cook (e.g., baking pans, serving bowls, serving utensils, measuring spoons, etc.). The one thing I will say is that the person I was dealing with at the property management company, Kat, was exceptionally responsive and kind even when my frustration began to boil over. Despite it being so close to Christmas, all of the above items and more were provided within 48 hours of being asked. I just did not appreciate having to deal with my extended family coming to me with all of the things the house was missing, having to ask Kat for them, and then having to cross-check all of the items being received with all of the items still needed. For $600 a night, I just didn't want to have to deal with the headache of all of it.
The other challenge with this property is the hot tub. We paid $480 to have the pool and hot tub heated while we were there ($60 per day). My family and I could not figure out how to increase the temperature of the hot tub beyond warm and we also could not figure out how to turn on the jets. When I asked about these things, I was sent links to two YouTube videos to watch. Neither was intuitive and I would not have figured this out without the videos. It would have been nice if the home's manual included information about how to work the hot tub. Plus, the hot tub never really got hot. With it getting down to the 30's at night, the hot tub really needed a cover to get hot and stay hot. It had no cover.
Other issues included the fact that the fireplace never worked. There was much communication between me and Kat on this. On our 7th day, I hadn't heard anything in a while and checked in. Kat told me the fireplace would be fixed after we checked out. Also, the pool table in the house was terribly unlevel. I managed to shimmy three pieces of cardboard under two of the legs to get it almost level (otherwise, all of the pool balls just fell to the left rail). These issues aren't a huge deal, but again, for $600 a night, I expect things to be in good working order.