Just want to note that this is a review for the host, not the listing, because upon arrival we were not given the unit in this listing so I cannot comment on it. I won't comment on airbnb's involvement because it is irrelevant for this review.
Upon check-in Friday evening, we were told that the unit was not available due to "maintenance." Contacting the host, they were aware of the situation beforehand but never notified us, so only after arguing with the receptionist did we realize it was a mistake on the host. The host said we would be given comparable accommodations. We were given a 2 bedroom unit with what looked like 2 queens and 1 pull out sofa, and a disconnected 1 bedroom unit with what looked like 1 more queen and another pull out sofa. The quality of the room we got was a standard casino hotel, not the up to date modern feel that the listing has. Not only that, this is 3 beds compared to the 6 beds in the listing, but not to worry, we were "accommodated" with 3 more roll outs. We have 10 guys so by their math we had enough beds if we bunked up, however, that shouldn't matter, we should get what we paid for, which is 6 queens and 2 pullouts. Because it was "so late" (can't check in until 4pm anyway), nothing could be done until the morning. It's not like we can say no, immediately get a refund, and have our group sleep on the streets.
Saturday morning, the host calls us to let us know that another 2 bedroom unit is available that they can book for us. However, being on vacation we're out and don't pick up the phone and return the call a couple hours later to find out they didn't book the room and it is now unavailable. Not sure why the room wouldn't be booked, they knew the situation and how upset we were with it.
At this point the best thing for us was to get as big of a refund as possible for not receiving our accomodations. For the quality downgrade and all of the hassle, the host was only willing to give back 15% of the reservation. Looking online at how much it cost, it was only worth about 15% of what we paid nightly.
I'm sure we got unlucky and the acutal place is nice, but I'll never know. Had the host notified us when they knew, taken care of the situation with Airbnb, and given us a proper refund, this would have still been a 5 star review.