Terrible experience! Let me start by saying they took forever to respond back to me . I contacted them about the WiFi password because it wasn’t working and they was very rude about it. Contacted them about toothpaste and tooth brush because it wasn’t any when I arrived . They was rude about it . Contacted them about extra towels they was rude and told me I had to pay for extra towels! They only gave me 4 towels and it was a total of two guests . That was ridiculous! Also contacted them about the toilet getting clogged during my visit and they was rude about it . The customer service was very poor . The sheets had stains on them , the bathroom shower had stains on the walls. The shower head was FILITY! And for some reason the water had a smell to it . And the balcony glass was sooooooo dirty look like it haven’t been cleaned in forever . I couldn’t even Take pictures On the balcony to get get the view cause the glass was so dirty in my pictures. I would not come back to this specific Airbnb. I paid too much to have to deal with such poor service.