Even before we got in, Paul was already making contact and being friendly. The day before we checked in, Paul sent us detailed directions of where to park and how to access the place. Very clean and neat place when we walked in. Norman and Paul let us check in 2 hours early which was great. Keyless entry is nice. Norman also came to give us some stuff and show us how to use the home arming system on the day we checked in. Good and simple AC system and home arming system for when you leave to go out or sleep. Clean bathroom and bedroom. Two things that were inconvenient were Wifi dying every now and then while watching Netflix and the couch bed is a little uncomfortable to sleep on. Other than those two things, it was a great experience with great customer service.