House had dead and live cockroaches in the kitchen and living room areas, so we did not stay as planned. Host responded to the roach issue 3 hours after I sent a message that I would not stay at the home, and would expect a full refund. She apologized for the inconvenience, but no mention of "this has never happened before" so I'm guessing it has. That was Thursday night, now Monday and refund has yet to be approved. Please be aware that the house might look nice in pictures, but the reality is much different.