they were not professional they had us outside for hours waiting I never even stayed at her place. then she came with some excuse that she lost her phone. first off the neighborhood doesn't look safe to have people waiting 2 hours outside even airbnb contacted this lady and she still didn't answer. the funny part though is the fact she said she lost her phone but was able to contact us liken hour later. I do t believe she lost her phone and there were 3 other cars in the driveway so they probably overbooked and she was lying. never rent from them ever you will be unsatisfied with the results. Then she tried to apologize some times apologizing doesn't work when you take someone's money claim you lost you phone then contact them an hour later saying don't report nope you got reported and I want my money back or airbnb and her will be getting sued period. I don't play games with people and being professional and I don't play games about my money. So I can careless about the review she gives me because I never even stayed at her place she left us outside for an hour in a half or more. yeah she probably will lie but I got proof so 🤷 your lies will not hold up in court. But never stay or rent from here sometimes pricing matters I ce you see the neighborhood. I would rather had stayed at the airport and slept. Crazy how they allow people to rent homes without check how the person is. Airbnb better do something because if I do anything it will end up in us going to court period