THIS REVIEW IS 100% HONEST AND TRUE!!!
I recently booked a 4 day stay for me and my family(including my newborn and 5 year old) for my birthday celebration
Day 1: Checkin was easy, the cleaner was there upon arrival which was no problem as I did check in an hour early. Once fully checked in about 30 minutes or so after starting to get ready my sister notices a few ants in the master bathroom. Okay a few ants no biggie but.. after a bit of time passed we noticed more and more ants so after looking throughout the room we notice a trail of ants throughout the entire perimeter of the master bed and bathroom. I immediately take pics and contact matt. Matt informs me he had never had any bug issues and that he would get pest control out the next day. He also goes to tell me the garbage disposal was broken and maintenance would need to come that evening to fix it. Both these seemed like minor issues so I was okay with that. Day 2: I am getting dressed for the day(my birthday) and as I am walking into the master bedroom on the wall I notice something. As i pull out my flashlight and look closer i see what is a BEDBUG. It was visibly dead but it was a bedbug just there. I again take pics and call matt. He again states this has never been an issue and that pest would be out that day but he did not know what time. At this point it is my actual birthday and I had extensive plans for me and my family that i then had to work around this issue. I was quite frustrated at that point but I was beyond patient and respectful despite the frustration. Pest and Matt himself finally show and pest began to spray outside and inside for the ants. Once done the pest guy is allowed to leave without even addressing the bedbug issue. Matt tells me while he was spraying for the ants he treated each bedroom for the bedbugs and didn’t see anything on the beds so we should be good to go. I show he the dead bug that is still on the wall he grabs it up with a piece of tissue and says he will show it to the pest guy and takes it with him… like what? I was so upset by this because you are talking about things that can travel in luggage I have me CHILDREN here and my newborn is only 5 months.. but I still didn’t make a fuss like I should have at all. I literally cried after he left because at that point me and my family were so uncomfortable staying there, had to keep all of our things bagged up and I had no additional funds to stay elsewhere and was offered no solutions by him as to how we could rectify the situation. Day 3: I am trying at this point to make the most of the situation at hand so i have a few family members come to have dinner and a few laughs. That night as i walked my last guest out and locked up for the night in the dining room there it was a ROACH. I only wish i was making this up at this point! At that point I’d had enough. I messaged Matt the next morning and let him know though I appreciated him being kind throughout this whole ordeal I was dissatisfied with my stay and I felt it appropriate to discuss some sort of compensation. He agreed and stated he would discuss with his wife what they felt to be fair. Day 4: Check out day and I was so ready to get out of there at that point. I left the home in great condition as it had been when I arrived and as I was leaving spotted another roach(mind you I have sent him pics of everything at this point). The next day after check out I messaged him to see if he spoke with his wife and he messaged me back with the amount they felt fair as compensation while also thanking me for leaving the home in great condition., Although I would’ve thought more would have been fair I agreed to the amount just to have the entire situation over with and not feel completely duped. Now today 9 days since check out I have yet to see a penny of the agreed upon refunded compensation after I was toldI I should have had it by now. At this point the compensation I am not expecting to get but this review is necessary. I have been completely respectful, understanding and patient with this situation I did not question the fact that this might have been the first time any issues like this had been a problem, my biggest issue is that it was a problem for me and my family nonetheless. I paid my very hard earned money for me and my family a getaway to be comfortable and relaxed on our stay and i got the complete opposite LITERALLY and to not have adequate compensation rendered makes it all the worse. Just beware for future travelers.