The spa was broken for at least a month before our stay according to another review. They were unwilling to make any concessions to make up for it. They knew since my booking that I was wanting the use of the hot tub but only told me it was not working when I followed their instructions of calling 2 days in advance to turn it on. Had I not been too busy to deal with I would have cancelled. Everything else was as described with the house. The hosts respond quickly to messages.