My check is was miserable. I received the instructions only to see that someone else was already staying there. I called the host and after about an hour they sent me to a different unit that was an upgrade to what I have rented. I can only assume that they may have overbooked. However, they did me a solid and addressed the issue the best they can and gave me a better unit in the same complex. I would stay with this host as I appreciate everything they did to ease the chaos of my check in. Thanks !