The Polo Towers has always been my favorite place to stay! The front desk service is outstanding & the hospitality of the hotel is just remarkable. However the host miscommunicated our arrival date & somehow our room wasn’t cleaned. Which wasn’t the best arriving at 11pm at night from out of town. I had a training the next day early morning. Otherwise I really wouldn’t have mind. The host responds but within the hour so it doesn’t help much when you have this kind of an issue.. so glad the Polo Towers front desk was there to help us.