Instructions for access to the room made it seem the keys would be on the door. Contacted host right after booking and told her what time i would be there. I also contacted her via app when I left the airport and was headed to the property. Knocked on front door when no keys were on door, called customer service and was told by Air BNB customer service id get a call back in 10 minutes and they were going to email and call host but they they never called back even after 20 minutes. I had to call customer service again who also tried to contact host without any luck. Finally after two hours waiting and leaving property because I figured i needed to look for a new place, I got a call while i was walking around and looking for a hotel in the area. I had no vehicle, and this was hugely inconvenient. The call was from host who said i cant expect for keys to be on front door so anyone can come in. But i dont understand how i can get in without keys & jot waiting for door to be opened by host