Disley was quick to respond and accommodating when our stay did not go as well as planned. There was an issue, but she was ready to address it and was apologetic. I appreciated her understanding.
Instructions for checkin were clear, but the keypad can be a bit tricky. We found it necessary to tap the unlock button both before and after adding the code. If you're looking for a clean bed and bathroom after a long & fun day and/or night on the strip than this is your go to place. If you are needing a home base with full kitchen amenities after visiting the many outdoor activities that surround the Vegas area (Hoover Dam, Red Rock, Death Valley, Valley of Fire, etc.) then I'd look elsewhere. Especially if you're a family of 4. The kitchen was lacking more than just the basics of plates/bowls/utensils for eating and pots/pans for cooking. Plus the furniture was not adequate for four people to comfortably lounge after a full day of exploring. Not to say this place wouldn't be great for so many others, just wasn't the right fit for our needs.