I’m really not the type of person to complain about much. That being said this trip was in celebration of my seven year anniversary and I really wanted it to be as nice as possible. I seen pictures of the room on Airbnb and felt like it was perfect 35th floor with a balcony romantic right 🙏🏼 after booking I received a message in that message I was informed that the balconies were locked and not accessible to guests that we’re staying short term .also all amenities valet spa etc we’re also not available due to Covid 😦 in all fairness it was posted on the listing so that was my bad 🥴 but I was hoping I could cancel I was more than willing pay for the first night since it was last min and book something different with a 👉🏼(romantic view)🙌🏼 since I was Going to be in Vegas for four days. But that wasn’t an option. I was informed I would only be refunded my (cleaning fee) i’ll come back to this, but I would lose the The money for the three days I had already paid for, that wasn’t really an option for me so I chalked it up and decided losing the balcony wasn’t the worst thing in the world. so I get to The hotel to check in and was surprised how many Hood folks where hanging out in the front smoking bud. Let me be clear I don’t have any problem with anyone that smokes Or Hood folks but I was paying for the five star hotel experience And it felt more like I was walking into apartments in the Hood. I wish I was over exaggerating I mean we are talking about the palms place in Las Vegas right? But It was Hood the whole stay I even Face timed my little Sis to show her how Hood the palms got .🤔 so I check in and I was less then Impressed i usually turn all the lights on when I get to my Suite this trip was no different Except Two of the lamps by the bed had no lightbulb’s in them. one of the accent lights would not turn on, it had light bulbs in it and it was plugged in, I guess it was just broken. Ok Not the end of the world so I got past it we got settled in went out got some food (Tacos Gordo’s) on the Las Vegas strip so 🔥 your welcome 🤗 get back to the suite try to turn on the TV and realize the remote did not work 😳 what’s going on ? this place is supposed to be Hi end I called the front desk they informed me since it was a private owned room I had to contact the owner I did and no one ever came out so we had a broken remote the whole stay 🤷🏻‍♂️ but since I brought my MacBook we were still good and still got some TV time in while we grubbed 👌🏼 (bright side) next day we went down to the pool we we’re hoping to get some breakfast down there or maybe a chicken Caesar salad but the only thing that they had to offer was premade food in The little refrigerator behind the bar I was thinking since it was Vegas I would be able to order a real meal at the pool but again not the end of the world. so I went with the sandwich fruit and veggies all came in their individual packages 🥴 lol. so almost a full 24 hours before checkout I received a message saying she hoped I enjoyed my stay and she reminded me to clean up put the dishes in the dishwasher and start it, take out all the trash, but do not leave the trash in front of the door take it to the bin down the hall or I will be charged an extra $50 I was a little confused since I had already paid a cleaning fee. I am a very clean person so I wouldn’t leave a mess, but I was a little taken back by the message since I had already paid a (cleaning fee). all in all our trip to Vegas was really fun and we didn’t let our stay at the Palms Place hotel slow us down, but next time I’m in Vegas I won’t be staying at the Palms and Most Definitely won’t be booking with Valerie Again.