We did not have good experience staying on this property for 2 nights. Reasons are:
1. Lack of owner timely response and simple instructions:
We told we will have 4 travelers on this property. After checking in, we only found bedding for 2 people. There is no instructions whatsoever. I contacted the owner by phone and only got the response via text message the next morning when issues are resolved by myself
Owner described that there is kitchen, but there is not cookware and dinnerware at all. No instructions on where/how to find them.
2. Inaccurate description of the property: it was advertised that this property is free parking, but what is not being said is that this is valet parking only. Not only added the cost, but inconvenience as well
3. Several items broken at the property: the phone besides the bed is broken; there is a outlet in bathroom is broken; we thought the fridge was broken, but found out that only when we are checking out that somebody has turned it off. There is no instructions at all about this
4. Poor hotel management: 2 incidents on the short 2 nights stay, in both cases that the hotel management gave inconvenience to guests to cut their cost without any prior notice and justifications why they are doing this: first incidents is on August 8th, when we are back around 10:40PM, we found that the entrance to our tower, tower 1 is blocked and there is no reason or remedy given, we asked some staff nearby and learned that we need to detour from tower 2, when filed complaint with property manager named “Agustin Acosta” and got very rude response. The manager claimed that if he wants he could shut down the whole place. I am wondering what kind of dictator is running this property???
Another incidents is that , by the entrance, they used to have 2 check-in lines. One for registered guest which is much faster and the other is for unregistered which is slower, we found on 8/7 after 6pm they shut down one line and only have one line left which is caused huge backlog on the street. Overall, this hotel’s management seems not respect their guest at all, only whatever favors them. Very bad.
If you are the guest, better to prepare figure everything yourself, not much help from the host... will not back