This was the perfect place for my Vegas stay! Checking in was easy. The room was beautiful, clean, and spacious. Really loved the whirlpool tub! The bed was very comfortable and the room was quiet. It was nice to not feel like I was in the middle of a casino. This property is connected by an indoor walkway to the MGM Grand and I had access to all their amenities too including the Lazy River. I didn’t have any issues during my stay so I didn’t need to contact Jake but he seemed easily reachable. I would highly recommend this room and wouldn’t hesitate to stay there again next time I find myself in Vegas!