I only reviewed 1 star on cleanliness however I’m sure it was spotless. There were problems at check in so I was never able to make it up to the room however Craig was so nice in trying to resolve the issue we were having with the front desk, and was quick to respond and email management. Was also quick to accept my refund since we were unable to end up staying overall even though we never made it up to the room Craig was awesome, super fast, and so helpful with everything!