My father passed away 2 days before I was scheduled to check in. I contacted Strip View Suites and explained the situation, and wondering if I could get a refund if I cancelled because of the funeral arrangements and such needed at the moment and money being sort of tight.
They were very strict with their cancelation policy and denied a refund despite the huge reason for why I couldnt attend.
It made it very inconvenient for us. We had to speak to family and have heart to hearts about what to do because losing nearly $400 on a hotel we were not going to use was a big waste of money for my family. It took us a year to save up for this vacation so it was a big deal to us. We thankfully were able to go , despite being heartbroken, as to at least try to make the money worth while. But it was not a fun stay. Cant focus on enjoyment when youre grieving.
Will not be booking again. A compassionate company will always shine, but they were very cold hearted.