Communication was very poor. No response to initial message asking if we could drop off our luggage. No response all day. I also requested a phone number to speak with Diana. No response.
Check-in was a problem. There is an iron gate on the property with a padlock. Instructions state that there will be 2 keys in the lockbox when arriving. There was only one key for the door of the room we were staying in. No padlock key. Upon further inspection the lock was undone. We walked in the gate and went to our room.
Upon entering the room, we had several issues:
No TV Access
No WIFI access
I messaged Diana once again and asked for a phone number to speak with her, asking her to please call me. No call.
A few minutes later, I received my first response from Diana through your message system. Diana stated that the padlock key should be there in the lockbox. If not, then the lock should remain unlocked.
We found the lock unlocked. We were instructed to leave the lock unlocked and not to worry about the gate.
Regarding the TV and WIFI, she gave us further instructions. The password finally worked after numerous tries. The TV was unplugged as instructed, but never were able to have any channels, just Netflix and YouTube. When we inquired about this. No reply.
About an hour later, we decided to leave to get some dinner, when we went to the gate, the gate padlock was locked and secured with a chain. I once again messaged Diana. She responded asking if there was a key in the lock? I responded, no. Then Diana went dark.
We looked for another way to get out, but no luck. This was very stressful and my companion became quite distraught and anxiety stricken. This may also be a Fire Code violation, as there was no way to get out of the backyard. BTW, there were many clear and obvious construction code violations Not a safe place.
I returned to the gate and noticed that the #2 box had been opened and left open. I thought perhaps the person in #2 closed the lock, and might have a key. I knocked on the door, and the guest stated she had found the lock unopened and closed it. She had a key to the lock.
Meanwhile, no response from Diana.
The guest went to the gate with us, and offered her key, stating that she was leaving at 4am, and did not need the key. We took possession of lock key, in case someone locked the gate while we were gone. We left the premises and left the lock open on the gate.
Diana responded shortly afterward, stating that the lock would be open in 10 minutes; also stating that the instructions stated that the gate should stay unlocked. I see no mention in any of Diana's rules.
I responded, that it was taken care of, and that we had #2's lock key, securing the gate, but leaving the lock open for access. No response from Diana whatsoever.
We left for the evening. Upon our return, we found the lock had been taken, leaving just the chain.
Our second night in Diana's place was worse. We were awoken at 3am by several men screaming and shouting explicatives, and threatening each other in the alley between the main house and the structure where guests sleep. The yelling continued, as the men went into the main house.
We were unable to get back to sleep at this point, and decided to call our UBER for a ride to the airport to catch our 6a flight home. I then received a call from my UBER driver stating he was out front, and that the lady had come out of the house when she saw the UBER driver's flashing lights, as he was waiting for us. She questioned him, and asked who he was waving for. I could hear her on the phone. I believe this was Diana. There was clearly a party going on in the house.
This is an unsafe place, with an unresponsive host. It is clear that shortcuts are taken, and urgency minimized when it comes to the response of guests. I am very disappointed in the location, and Airbnb.
This is a poor representation of the service I believe Airbnb wants to provide. Poor value for the money.