Communication in between room service and in-front desk is horrible! This was my first time book the property from Airbnb, and the property belongs in the hotel so I didn’t know it does not provide room service everyday while I am staying ( they don’t provide new towels or cleaning the room), also there is only one water glass in Kitchen cabinet other than coffee mugs, so first when I dial Zero trying to get some wine glasses, I was told they gonna charge $3.00/ glass, I said ok I need two glasses, but I did receive the glasses one hour later, I dialed Zero again for my wine glasses then I was told oh there is no such service provided for the private room... ( why made me wait at first place)?! The 2nd day I called for some cleaning towels and such, so I was told it charges $5.00 per set...I called 2nd time to request charged towels around 9pm again, they didn’t bring towels until 11:20pm after we fell sleep....