I think your cleaning person or company is not doing a great job on your floors, they were dirty. The door could not be locked the general way as the lock was broken (master bedroom), told how to fix after i asked. The fan (master bedroom) couldn't figure out how to turn on (got super stuffy at night). These should have been brought up to us up front or earlier. Also, the garbage was full (outside) when we arrived and did not know when the garbage man came until it was too late. Overall the stay was good though. The beds were nice and cozy. Thank you!