Rafi was a great host and was responsive. However, this unit was a Worldmark Timeshare, which I didn't realize when booking. The unit we were assigned to wasn't even remotely like the pictures, it was very dated, dark inside and in disrepair. The toilet would run every time we flushed it, we had to keep taking the lid off the tank to get it to stop. The shower had decent pressure on cold, but when you would turn it to hot, it was little more than a trickle. The bedside lamp was broken. The bathroom sink drain wasn't working well. But the biggest issue was that the hot tub must've had the chemicals badly mixed, it bleached my whole swimming suit and eroded the finish off of my necklace. I've never had any issues like this before. Where it was a timeshare unit, maybe we just drew a bad card, as far as rooms go. But the accommodations weren't what we were expecting, based on description and pictures provided. It was a bit disappointing.