Mark sent us a message 5 days before we were supposed to check in stating that neighbors had complained and we wouldn’t be able to stay. Said there was nothing he could do beyond sending the message to let us know. I wrote back asking him to cancel the stay so Airbnb would reimburse me but he never wrote back. Then the check-in day came and we received auto messages about check-in process, etc. I’m not sure why I couldn’t even get a reply from him. All he needed to do was cancel the stay on his end. I still received what seemed to be automated check out instructions the day before we were to leave. This was all very sketchy and frustrating. I had to make a different reservation last minute. I’m still waiting to hear back from Airbnb.