Joanne was very prompt with responses. The place was immaculate and in a great location. Safe neighborhood, gated, and in a nice part of town while still being close enough to the freeway that you can get to the strip in 10 mins. Joanne recommended a great park near the home that our kids loved. We stayed for three weeks and were very pleased. The only thing that we felt might be improved was that 2 of the beds were just mattresses on the floor and one seemed like it might be just the box-springs. Otherwise, the place was perfect and Joanne was a great hostess.