We were given a set of keys for a room on the 11th floor. We waited 10 minutes for the elevator to the 11th floor only to find that we had been assign the wrong room and we used the key to open the door, and walked in on a guest already in the room. We waited 5 minutes again for the elevator to go back to the check in desk to be assigned another room. 10 minutes for the elevator again. On our check out day after waiting for 10 minutes for the elevator again, we carried our luggage down 12 flights of stairs. The elevator situation was ridiculous. Would not recommend until elevators are fixed/reprogrammed or whatever is needed to eliminate a line of guests constantly waiting on elevators.