I payed extra for an balcony , once I got the the suite I was told I wasn’t able to to open the balcony cause it needed some maintenance work. This was a bummer cause the only reason we got the room cause of the balcony.
I wish I would of got a heads about it before booking it.
Balcony was listed on the description amenities but was locked our whole stay due to maintenance. Alex definitely should have given us a proper heads up since we needed a balcony for scheduled photo shoot coming all the way from Houston. This ruined our whole trip, So we are heavily disappointed. I waisted time, planning, and money all behind this balcony. Asked for partial refund for the false advertisement and Mis communication but
Alex won’t negotiate.