Renter Beware
First off, I have never had a problem with an airbnb, so I was quite surprised by this airbnb. We booked in February for an August stay. We were coming into Vegas for an industry trade show and bringing a competition show dog, which we requested approval from the host before we even booked and we got permission. Also the reviews on this home were excellent, we were so excited to stay here.
When we arrived we noticed the front entrance into the home was quite dirty and unkempt (not a deal breaker), enter the home, it seems okay at the moment. We notice the pool is dirty and there is a vacuum floating in the pool. We message the host and they don't return our message until the next day first telling us to use the pool anyway then shortly after telling us they are sending the pool guy.
In the meantime that first night we are exhausted from our drive so we notice little things and even though the house seems a little dirty we keep telling ourselves it's okay right. Between arriving at 7pm and leaving at 1pm the next day (took us a bit to find another airbnb) we noticed this: our feet were BLACK from walking on the floor barefoot or in socks, baseboards and thermostats were dirty, large stain on downstairs comforter, ironing board is broken, dirt and dust and bugs underneath all the nightstands (saw this because we had to move a nightstand to plug in a lamp), hair in the shower, stains on pillowcase of upstairs bedroom, splattered sauce? on curtains in another upstairs bedroom, and the thing that sent me over the edge was the ants coming out of the closet in my upstairs bedroom. There was dirt around all the edges of the rooms as well.
From there after documenting all this with photos we learned you must submit a complaint within 24 hours so we started this complaint first thing in the morning with the host. First the host responded that they would send cleaners, a few minutes later they responded that if we left by 2pm they would give us a full refund. We agreed and left shortly after 1:00.
But wait, it doesn't end there. The host doesn't refund my money. Almost a week later I message the host and politely ask about a refund. From there the host begins to argue first that the house was deeply discounted so they won't give me a 100 percent refund, only partial. I decline to accept that and start an inquiry with airbnb. In the meantime the host tells me we used all the beds in the house (there are 5, we used 4), that we brought a dog without approval (you can see in our original message thread that we asked and were given permission), that we brought more guests than we had asked (we asked for 4 and brought 4). So sadly, the host refused to be honest and refund my money.
The inquiry with airbnb resulted in a 100 percent refund. However, airbnb cannot force a host to refund all your money, so airbnb covered what they couldn't force the host to pay. This is outrageous. So, if you ever have a problem with a house, make sure you complain to both the host and airbnb within 24 hours.
I am so disappointed in the behavior of this host and they will probably leave me my first bad review. Well, if that happens so be it. I may not ever use airbnb again after this experience. If you stay here, good luck.