Communication was always immediate and helpful. This condo was absolutely worth the value. Being located in Tower 1 is the best option, since you are closest to the MGM Grand and also have a Starbucks and small bar/lounge in the lobby. The huge bath-tub is pretty spectacular and The Signature buildings provide a great respite from all the noise and craziness of the casino properties. King bed was very comfortable, kitchen appliances were very convenient and the internet (free) worked very well. I'd stay here again!