Came in on Thursday Departure was Sunday. On arrival notice back yard had weeds and dog do. trash cans where full. Came for bath or shower time 8 people and 3 children we had a total of 6 towels. One bathtub not draining the other was full of hair and could not install the bath stop. My dad had to clean it before we can take a bath then it would not hold water. Friday it toke over 24 hours to get enough towels for the whole family. Then had to wait all day for the handy man to show up. He had to fix plumbing, power outlet in bathrooms not working, knob on washer came off in my hand. One of us had to stay all day to wait for someone to show up Handyman was there for 4 hours. Very nice person. When it came to cooking pots and pans where put away dirty baked on eggs in pan and who knows what was in pots. Floors where filthy kids feet where black. Motion detector was on when we arrived and did not turned off till Friday night 10 40 pm We feel we had lost one whole day and wanted reimbursement for the day lost having to stay at the house and wait to get the stuff done, This property has potential a refund of one night would have been appropriate not the offer of a cleaning fee.