I cannot rate the hotel experience. My check in time was 3:00. We arrived at the hotel and was told our room was not ready. We left our bags as was more than willing to explore the hotels resort. After a couple of hours. We went back to see if our room was ready. The staff informed us that our room was not ready and did not know when it would be available. At this time it was 6:30. I contacted the host. The customer service was very lacking. I basically got “it’s out of our hands”. Sorry not sorry. I was traveling with my 74 year old mother. At this point we have already explored the hotel and we really wanted to just get settled in. My mother was tired and needed rest. Not knowing when our room would be available was very frustrating. The host was not very understanding. I decided to find other accommodations. I finally receive a text at 8:00pm. 5 hours after the original check in time. The host informs me my room is finally ready. I find that unacceptable. They should have at least compensated me for the wasted time. I feel it was the host responsibility to let me know before hand that my room would not be ready and should have given me a time on when I could expect my room to be available. I cannot rate the room, because I did not stay there. The customer service and the lack of communication was very frustrating.