We had confirmed with Mark that we would be checking in late and asked if that was okay. He told us that it would be fine and we could check in whenever we wanted. We arrived at about 11:45 PM (we said we would be there around midnight) and we went to go settle in for the night after a long drive. When we had gotten there, we discovered that someone else was already fast asleep in our room. Confused my friend and I quadruple checked that we were at the right unit and had booked the right dates. We had entered in the door code and the door opened as well so it was pretty confirming we were at the right unit (unless all door codes are the same which then is also concerning). We were then stranded from the hours of 11:45 to approximately 2 AM trying to figure out the next steps with AirBnb support. Mark then responded and with no apology or anything, just asked if were at the correct unit. Didn’t feel very safe or taken care of for the short time we had there.