The room was amazing, but the reservation was not accurate. When we checked in we were informed that the room we booked was needed for a guest that had a longer term reservation that was checking in the following day, but we could use that room for one night and then have to move to another room that was smaller, in a completely different tower. Certainly made my guests and me feel a bit secondary to the person taking our room the next day...even though we booked well in advance. We were supposed to get like a $45 credit, which I felt was not sufficient for the inconvenience, but have not received that either. Great customer service could have altered my thoughts about this situation since the room was very nice...missed the mark and created a bad vibe for the weekend.