The house looked nice from the outside so I was excited. Upon arrival , we came from the garage and when we opened the door we were met with a strong sewage smell. It was most potent in the main restroom but the smell lingered throughout the house. My sister came before me and called to let me know how bad it smelled. When she wanted to cook she opened the cabinet and found used dirty plates in them. I told her to leave them in the sink but she washed a few so she could use them. I messaged Artem about the issue and asked for a partial refund because I knew the smell wouldn’t go away for our whole stay and the dishes were not kept clean meaning the cleaners did go over to the kitchen and double check everything. He ignored my request, made an excuse and said ‘the house seemed fine when the cleaners came they didn’t smell a thing when they were there’ and asked for photos and suggested to bring a plumber. When I sent the photos he just msged me a ‘goodnight’. In the afternoon the plumber came I said ‘ Hello, good afternoon’ but he just looked at me and didn’t say a word and walked right into the first restroom. When my boyfriend asked to him if he knew what was wrong he didn’t say anything and just stared at us for a couple seconds, then looked at the plumbing under the sink and got a bucket and started throwing water and bleach into the toilet. So I’m assuming he knew of the problem before we did because I hadn’t told him which restroom it was. After ten minutes he walked outside and stood on the phone for 15 minutes and then left. I was so confused bc he didn’t bother tell us anything. I went on my phone and saw that Artem had messaged me saying the plumber would leave in five minutes, but that was 7 minutes after he left. I was confused why he didn’t just speak to us himself saying it was okay or not okay. The smell did go down significantly, for how long though I wasn’t sure. We left to go grab food but when we came back the smell was stronger than before and by night time the smell was unbearable. I didn’t even bother to message Artem again because it was our last night there. Over all the house looked nice, but the dirty plates should’ve been clean before we arrived and smell completely ruined our whole stay.