It seemed everything that could have went wrong did, all in all a very mediocre stay with okay views.
We 1st got to the dwelling and the keyless entry did not work (no lighting of the keypad or sounds when the keypad was pushed), Jas said it was due to maintenance changing building codes (I dont believe that was the truth-the key pad simply did not work, it was not a code error) and maintenance would come fix the issue in 15-30 minutes. Jas showed up a while later and fix it, not maintenance. But she got it working.
We entered and the room was dirty. She stated the room had been cleaned but new furniture was delivered so the bed was moved and that why it was dirty. There was a dirty towel, food particles and a toe nail amongst other items. I asked if the bedding was clean in which she replied yes-later we found orangeish red stains on the pillow cases. The linen may have been clean but just made us doubt. She said she would have the cleaners come between 11am and 3pm but couldn’t control when they would come.
Jas said she would refund our 1st night because its was my boyfriend’s birthday. This comment was a little strange because my boyfriend’s birthday had nothing to do with the issues with the dwelling we were facing. Immediately after entering, we realized the dwelling was extremely warm and uncomfortable. Jas stated the cleaners were supposed to have left the air conditioner on but did not, it was 89 degrees in the dwelling and being it was the 4th of July weekend it wasn’t any cooler outside. Unable to sleep because it was so hot, we ended up waiting until 430am when the air started working again. Jas was messaged during the night to notify her the air was not working, she was on top of it. She called early morning and was going to have maintenance come take a look. The air did finally cool off the room so maintenance was not needed. The cleaners came around 1130am and were very kind. They vacuumed and replaced the linen.
The location is lovely, the view is of the wash next to the lake not the lake itself (like the pictures show). The view from the balcony is still nice anyway. The listing definitely sold the dwelling and didn’t quite live up to the description.
All in all, it was a very mediocre stay. Jas is extremely good at responding. The only issue I had with the host was the lack of responsibility. Everything that occurred was someone else’s fault (it may have been) but it was strange there was no accountability.
Jas was contacted because she said she would refund the 1st nights stay and she immediately replied stating it was submitted and would be processed in 4-6 weeks.