The a.c did not cool down in the main areas, it was 78° in the afternoon. Bruce was informed of this and he unlocked the Nest thermostat so we could set the temp to 65, but that didn't help at all. Our entire stay was hot, downstairs. We were also expecting 3 baths per the descriptions, but the house was actually only 2 1/2 baths. The house was set up well, comfy beds, and outdoor furniture was well equipped. I wish Bruce had offered a discount for the non working ac units, than I would have considered he had some sort of customer service experience.