Gleb from the start was very understanding and was able to answer all my questions and accommodate all my needs, which im very thankful for. Arrived to the house at the time of check in and the "cleaning lady" wasn't finished, had to wait another 20 mins to check in. Not to mention the lady was being rude about it too. Which didn't bother me much, i brushed it off. Upon my arrival everything from the house looked clean, very nice remodeled home. until it came down to go to sleep at night more than one room had dirty sheets. Which i brushed that off too not to ruin my vacation. So any who things end up happening, and an incident happens and of course im more than willing to replace the item as i DID. Also ended up checking out a little late because we tried helping out cleaning up around the house with all the bottles that were left around And come on you're in Vegas and you like to drink so obviously their will be a bit of a mess. Any who that isn't the problem, as i complained at the end about the sheets being dirty so that it wont happen to the next people that rent the house i end up getting shit for it. I had an incident where one of my black eyeshadows (makeup) broke and spilled on the sheets, which it has happened to me plenty of times at home. All you do is pop them sheets in the washer and tahh dahh** the black eyeshadow is gone and THEY ARE CLEAN. But NO i get a really angry message from Gleb because i "damaged the sheets" of course according to the RUDE "cleaning lady". So okay no problem went to go buy the cleaning product (Oxi Clean) along with the item we damaged. Arrive to the house and cleaning lady STILL being RUDE to the point were shes rolling her eyes. Any who threw some Oxi Clean on them sheets and a few scrubs later and tahh dahh** again like i said the black eyeshadow was gone and they were clean...While shes still rolling her eyes. Any who cleaning lady had her son translate to me(because she doesn't speak or understand english, which i don't mind at all but thats no help especially if they're the "staff" how are you supposed to communicate) she stated that "why was i complaining about the sheets being dirty upon my arrival if i left them dirty as i checked out?" HELLOOOO, where the hell do you rent a place/hotel with dirty sheets?! Plus where do you go to rent that you don't get something dirty?? HOTELS/EVERYTHING GETS DIRTY NO MATTER WHAT. Ive never gotten a rhetorical complaint like that. Thats why they have staff to "clean"! The "cleaning staff" are working their to CLEAN!! Shit gets dirty!! I don't understand what the cleaning fee is for if they don't have someone that actually cleans...