The view of the unit was as advertised. That's probably the most positive thing I could say about the stay. The major issues that occurred during our stay that remain unresolved are as follows -
1) Master bedroom never cooled down in comparison to the other rooms. I woke up drenched in sweat every morning and after every nap. Host says we never brought it to our attention during the stay, but did I really want to spend the time contacting their customer service, waiting for maintenance, etc. etc.? My other issue that I brought about was hardly addressed so what was I to expect with this issue?
2) We were told by the host that we could access the Cosmo's Chelsea pool by simply going to the pool and showing our room key. When we tried this, the Cosmo pool staff told us that we were required to make reservations 24 hours in advance in order to access the pool. I understand this must be new procedure because of Covid, but I wish it was a procedure the host was aware of so our group could have planned accordingly instead of having our plans drastically shifted because we could not access the pool. The host could only offer their "sorry for the inconvenience" which obviously didn't do anything for me or my group.