The house was beautiful and it was located in a great neighborhood. The neighbors were very friendly. My family and were able to enjoy our stay there regardless of the major hiccups we encountered. As soon as we arrived we noticed the broken island top, missing drawer, and broken shelves in the closets. There was food that had already been opened in the refrigerator ,left behind from whoever previously stayed there. While spending time in the living room we came across a dead roach near the entertainment system. We left it there for the host to see for himself. Not to mention that same night, after dinner, a live roach fell out of the dish washer. We didn't notify the owner about the second roach because we didn't want to seem like a nag considering all the other issues we had complained to Ari about.
There were also large pieces of glass found in the bottom of pool. Two of my family members were injured in their feet. We notified Ari immediately. There was NO sense of urgency or concern to the situation. Then to add insult to injury he began accusing my family of faking the issue when the glass was already there prior to our arrival. He said the pool guy will be there soon . Considering how long the pool man was taking to get there (hrs). Some of us got in the pool ourselves and cleaned out what we could. Only for him to show up with no pool equipment and dressed in an Adidas jogging suit. He interrogated us about how the glass got in the pool in the first place. He had then left and came back just for him to half clean the pool again. He mentioned that he could heat the pool for us. We didn't stop him.
Now that the host is accusing us of intentionally heating the pool, assessing us $1000.
We have taken many pictures of these incidents and proof of conversation that we had nothing to do with these problems. When we met the host in person, he mentioned that some of these issues he was not aware of because he doesn't come by the house, he hired workers.
We followed all house rules, there were quite a few of them. Regardless of the issues we still made the best of our family trip. We will never stay at this home again and recommend that no one else does. My mother is an avid traveler and recommended AirBnB. She told me how only quality, vetted owner/management companies are allowed in this system. I cannot imagine that this is the standard she was referring too.
We wouldn't have stayed there in the first place if we had known this is what would have to deal with!