Unfortunately the check in process is strange. The initial address you get on airbnb is incorrect. She then sends you the check in info right at three, which is the check in time. So if you are at the airport or another location, I would expect to check in closer to 4pm than three. She claimed that she had to give the check in info at that time to allow the housekeeper time to clean. The floor made the bottom of my white sox brown within ten minutes of walking around inside. The neighborhood is also not in an airbnb approved complex. She has a note written to not tel the office about airbnb. The overall apartment is okay but this stuff was a deal breaker for me.