Taylor was unprofessional and showed no sympathy when I informed her of the unfortunate circumstances my family and I where facing. My children was in close proximity of a classmate that tested positive for COVID-19. Unfortunately, my child was sent home for 10 days. Taylor refused to reschedule our stay and suggested that I read the cancellation policy. We did not want to potentially expose others, however, Taylor didn’t mind as long as we checked in or canceled. This shows her character and the lack of respect for her future guest. Please take this into consideration before booking with Taylor.