Our stay at Lauren's place was ruined by a major issue, the water heater was completely disconnected from the house piping. As a family in town for our daughter's sports competition, this was incredibly frustrating, especially with the chilly Las Vegas weather outside at 42F(6C). Using only cold water was definitely not a refreshing experience.
Despite the obvious problem, Lauren was unable to take swift action to fix the issue, and the lack of communication and action added to our frustration. We had to leave the property the next day after waiting for the entire day for the issue to be resolved. While Airbnb only offered a partial refund, the host refused to refund our stay even though the house was not 100% ready as claimed.
Overall, our stay was a huge disappointment, and the host's lack of effort to make things right made the situation even worse. We suggest reading other hosts' property reviews and looking elsewhere for a reliable and comfortable place to stay.