We didn’t stay. The entire complex was riddled with broken windows, rotting eaves, broken blinds. I didn’t feel safe to stay the night there. As we walked up into the entrance, I was greeted with pigeons inside the landing. With garbage and random items sitting outside the neighbors unit. While I understand they do not own the entire complex, I didn’t even feel safe leaving my car in the parking lot, nor sleeping there. This is essentially a very rundown apartment complex.
They don’t offer any sort of refund at all once you book, not even a partial for the second night (we booked for two nights). And I feel like this is why they have this policy for people who want to cancel the moment the arrive on the property.
We did enter the unit and it seemed fairly clean, but did notice the kitchen definitely needed updating.
The host seemed unsympathetic for my safety issues, I was staying with my mother and young daughter. When I mentioned that there were multiple broken windows throughout the complex, they simply said they didn’t own those. I don’t know why someone would think this would be a good idea to rent this out.