I’m really concerned as to how how they received Superhost status. The house was nice, could take some updating but the cleanliness was not up to par considering we are going through a pandemic and just the fact that when you walk into an Airbnb you should feel like no one else has been there. Upon arrival, we had to dust the televisions, clean the tables, there were crumbs on the floor in the kitchen, a red stain under the refrigerator, the refrigerator needed to be cleaned inside/outside and none of the trash cans had liners and were dirty. To add to the issue, the towels were rough, colored and had some had holes and one of the beds had stained sheets. We had to leave to purchase new towels for all eight guests and wash some of the linen. I immediately contacted the host. She stated that the cleaning lady had cleaned that morning… ok she may have staged the house to look clean but it was not clean. I sent her photos and she states “ok maybe she wasn’t detailed.” She also stated if we wanted we could find somewhere else to stay and she would refund us the money. How is that accommodating?! That was not an option for us, we were tired and let’s be honest we were not going to find a place to accommodate our big group at the ninth hour. The host’s “management” called where I explained to him our concerns. He states he would send the cleaning lady back out. I told him that would not be an option for our safety as well as her safety due to COVID. At that point I just asked for him to refund the portion of the cleaning fee. He says he would refund the fee. He then proceeds to ask if we would leave a “5 star” review. I told him I don’t mind leaving a review but it would not be 5 star. At the end of our stay we had not received our refund so I contacted the host. And she states she would issue a refund upon me leaving a review. So here’s my review.