Alex was very responsive and helpful when we had an issue heating up the hot tub. Appreciate the water was changed before we arrived although it took a day or so to get heated up again. Keep in mind it was one of the coldest weeks Vegas had seen for a while so that was to be expected. Also took a day to heat up the pool but Alex made us aware of what to expect due to the cold weather. House was clean and as discribed. The area the home is in is quite as well. Thank you Alex for a nice stay!