The home was decorated very nicely.
However, there was an immediate smell in the home when we entered that had to be rectified by us, the guests. This issue should have been quickly detected by the cleaning crew who would have more than likely been there prior to our check-in.
The host was somewhat in denial about the sour, mildewy smell we alerted her to. We suspect it was the washing machine and/or sewage issue.
After extensive cleaning of the washer by us, the smell was minimized, but still lingered a bit.
My only recommendation is for the host is to trust the information the guest is giving as opposed to comparing their current stay with previous renters. Regardless of what they may or may not have noticed, we noticed the smell the second we opened the door.
I’m highly disappointed we were not refunded a portion of the cleaning fee as requested.