Jason and Kevin seem like nice guys who are trying to their best to provide the guest a good stay. This was not where we originally booked, however at the last minute, our original host pulled her property at AirBnB and we had to salvage a long-planned family trip with a last minute booking. That said , this property was hugely disappointing, and we encountered numerous issues.
The listing and the rental contract BOTH had the wrong address. We had set up a delivery of food and supplies for our arrival day but due to the wrong address, they were undeliverable. Luckily the delivery driver arrived a couple of hours before we did, so we got the right address from the hosts before we arrived and could not find the house. For our supplies, we had the hassle of trying to get a refund and also had to go out for those supplies we specifically wanted delivered to consume when we arrived.
Also, the location was in a bad area, at least for a family with small children. We found used syringes on the ground nearby and the police/CSI had a whole street quarantined off one day.
1. One of the smoke detectors was beeping when we arrived - terribly annoying! We attempted to change the batter but it kept beeping, which means the unit is faulty. Host told us to pull it off the ceiling and put it in a drawer - how is that safe or up to code?
2. The kitchen chairs and toilet paper holders were mostly broken.
3. The microwave was broken and would not heat. The host had a new microwave brought over, but we were without one for 2 days, and use one regularly for the kids.
4. The toaster did not 'pop' the toast - you had to manually extract it.
5. The kitchen lights did not work - they sent an electrician out to fix it the next day, but we had to make dinner with our flashlights.
6. The side tables' glass was randomly from other tables and did not really fit.
7. Kitchen drawer handles were falling off.
8. The grills on the stove don’t really fit. You have to take the middle one off in order to have a pan lie flat on the outer ones.
9. The shower upstairs leaked down into the dining room through a vent on my brother-in-law's head! There was no water on the floor by the shower, so it was not sloppy showering.
10. The master bathroom lights also would not work - turns out they are on the GFI that is in the guest hallway bathroom. How can that possibly be up to code?
11. Ran out of hot water when more than one person showering at the same time.
12. Backyard was completely overrun by weeds and unusable
13. Gate on the side of the house had fallen off the hinges and was lying in the sideyard - no security for backyard.
14. Screen door for backyard had broken lock and would not close properly.
15. I specifically asked beforehand if there was a BBQ, and was told there was, but once we located it at the house we found it did not have a propane tank. That is because the hosts no longer want to offer BBQs due to noise complaints, so although there was one on the premises, the intention was not to have us use it. We had brought food that needed a BBQ, and the hosts did provide a propane tank the day after we brought it up.
16. There was a mountain of crumbs in one of the sofas that was really disgusting.