I was here 3 weeks, and Julie and her team were completely on point and quick to handle all issues. They crushed it. On day one I mentioned that the couch was busted and they had another couch in there within a few hours. Impressive! The owners are lucky to have her. That said, the place had some other issues, most notably the neighbors have noisy dogs that they let bark at any hour. Julie had her associate leave them a note and it seemed to fix the issue, but the whole neighborhood is barking central. Otherwise the neighborhood is quiet. The backyard could use a lot of love too.