Pros: Check-in was easy. Place is close to the action. Three separate bedrooms, eight beds total. Beds were comfy and linens were clean. Townhouse was clean. Full kitchen available with washer and dryer. Ample towels available for my party of six.
Cons: There was no central heat for over 24 hours! The thermostat is accessible remotely so it’s kept locked and controlled by the host. Didn’t matter because the heat was completely out! We completely froze the first night and Ying said someone would come fix it the next morning between 8-10. No one came so we wasted our time. It was a girls’ trip but we had to worry about waiting on a maintenance man or let a 65 year old stranger come in and wait for him while we were gone (this is what Ying suggested). Then she said I “needed to compromise” as if we hadn’t already “compromised” enough staying overnight without heat and then waiting for the maintenance man the next morning when we should’ve been out enjoying ourselves. I asked her to come wait for the maintenance man and she said she was “six hours away”. I’d had enough and told her that she needed to send space heaters via a nearby contact. She said there was no one and that I could “go to the store and buy them and return them later”. She acted like the airbnb (her property) was my responsibility as if I was the owner. She kept saying that I needed to do this or that to remedy the issue. I’m convinced that she knew the heater was broken but decided she didn’t need to rush and fix it and that guests would just ignore it because of the location. Anyways, I told her it was her responsibility, not mine. So, she said she had to drive six hours as if it was inconveniencing her. I told her she shouldn’t have rented it out if she or someone wasn’t going to be in the area and to drive safe. She came and entered the airbnb while we weren’t there to drop the heaters off. We arrived and her and a “joint owner” were standing in the living room with her barking dog (dog was cute). The next day, she was also back in the place because the maintenance guy came and she then took the space heaters to return them (although we’d locked the bedroom doors to protect our belongings). She said she would compensate us for our suffering but didn’t. The towel bar in the bedroom bath was broken and just staged. This place is a fire hazard. There are so many outlets with tape over them (so guests won’t unplug them). There are extension cords running everywhere. Cameras are everywhere in this house so there’s hardly any privacy at all. I thought there was only going to be one to see who came and went but no, there are several! One as you enter, another two in the living/kitchen area, and one at the top of the stairs. That’s a bit overkill. This was a pretty bad experience and I’m not sure Ying understands her responsibilities as a host. Really disappointing because I thought things would run smoothly and my party was looking to me for answers and surprisingly enough, so was Ying who had the audacity to tell me that I wasn’t being reasonable because I asked for heat and demanded she figure it out. The place was so cold and to top it all off, the a/c was blowing and the bedroom window was open when we arrived.