First thing first, the place itself was great. Roomy. Clean. Great location. My issue with my stay was the lack of communication from the host. To start, we checked in around 10pm and noticed immediately that patio door was broke. To be specific, somehow the sliding door was jammed/off track to a point where there was 1.5 - 2in gap on BOTH sides of the door and it was cold and windy all 4 nights of our stay. So I reached out to the host to see if there was way to fix it or any tricks to closing it and received no response what so ever. Then on the 3rd day of our trip, we ran into an issue with security. Our parking pass had expired because someone (either the host or whomever the host gave the information to within security) only put us down for 3 days. So when we headed out early Sunday afternoon to start our day and had to immediately turn around because my friend remembered that she forgot to take her medication we were stopped at the gate because the pass expired. When told them our names and where we staying (apt #) they no longer had our names on the Guest List!!! They asked for the host name - I provided the name that the host told us to give (via Airbnb inbox before we checked in on day1) and it was still a no go. So then security told us that we had to contact the host in order to get back on the property. I reached out via Airbnb to inform Mika of the situation. We waited close to 45min for a response and NOTHING. Now highly irritated, I ended up arguing with security for roughly 30min before they gave me a new parking pass. Not one time did the host reply back. Not in regards to the patio door or regaining entry to property.
A clean place is great but equally important is customer service. The host, at the very least could've acknowledged both issues I contacted him about rather than ignore my messages. Very rude. And disheartening. As a matter of fact, the only time the host sent a message (outside of providing the code to the door prior to us checking in) was on the evening of our last day to ask us what time we were leaving so he could schedule the cleaning crew.