My reservation wasn’t in the system when I arrived and the lady who was working didn’t bother to look for it. She told me to contact host who wasn’t responding. Her demeanor was so casual I had to ask if this happens often. Her response was, “Oh all the time”. As if anyone wants to sit around a lobby after traveling. I wasn’t able to get checked in until shift change when the next person somehow found what the first lady couldn’t find. I had reservations that were previously paid for that I missed as a result..
The first night I had the most disgusting and inappropriate experience I’ve ever had while traveling to be completely honest. I’m uncomfortable describing what was on the unchanged sheet on the pull out bed in the living room area. Bodily fluids in the middle of a pandemic at that! I went down stairs immediately for the bed to be cleaned. I showed a video to the front desk staff who agreed that what I saw, was EXACTLY what it looked like. I tried to contact the host in regards to this amongst many other things that were not working in the space with no reply. I heard back on the day I left asking for a 5 star review. Smh.
Whatever the buttons should have been for on the bath tub didn’t work. The tv in the bedroom didn’t work. The light above bed in living room didn’t work.
Had I not have encountered all I had I could have really enjoyed this space. However, like I said I not only didn’t get a response to my very respectful message about my concerns. These people had the audacity to ask me for a 5 star review. TWICE!!! On two different days..
This took the cake for me. Completely unacceptable.