Not having early check is UNACCEPTABLE for out of town guests! Our flight landed at 8am PST and unknowingly after booking our flights and then booking with this company through AIRBNB, we then found out that early check in was NOT permitted! We were VERY inconvenienced with both our luggage and plans! Even if there was a fee to check in early we would've paid for this to happen! This process is a MUST for review! You need much better accommodation for being at such a prestigious and renowned hotel! The front desk and spa receptions were atrocious! We tried calling for assistance for both places and never was answered or helped! The "easy-check out" was not easy at all. It kept telling me that they couldn't find my information and didn't allow for me to fully complete my check out-I had to decide to just drop the room keys in the box provided to have the hotel figure out my leave. To no dismay, there was NO ONE to ask for help! You guys are a 24 HOUR business! You need to appropriately staff for such things! As far as the room, the cleanliness of the tub was concerning. After using and draining it there was black residue left all over! It was not from a lack of hygiene seeing that I fully showered 5 minutes PRIOR to use. I then noticed the filter seemed to be the culprit of the issue...gross! The TV remote was not the best of quality- I don't know if the batteries were low but I literally had to stand inches from the TV to be able to control it. A very small luxury turned into an annoyance! I was very excited to learn that we had a balcony with our room of choice- what came as a shock to me was that outside of just being able to stand to enjoy the view that's all I could do. I had expected to have had some chairs of some sort to have been able to lounge to further enjoy the view...disappointing. I paid good money for this place and expected to have more of a top notch accompaniment for the price tag. I don't know if the price was fully worth all the aggrevation!