Our stay was NOT a 5 Star and the worst experience I have ever had. Due to this experience we will not be staying in and AirBnb again and only staying in hotels.
I feel that Airbnb's are only monitored and supervised by pictures that the landlord provides and the landlord is disciplined/monitored only by the reviews/complaints that a renter provided. There is not a physical in person inspection/interaction visiting with supervision and inspections of these places that are advertised and being rented by renters.
We arrived at this Apartment at 7pm exhausted from the Air flight and business of the day just to open the door to discover NO POWER, we called and texted Allan and the Power was miraculously turned back 4 hours later. This Apartment and the one located beside it was the ONLY dark homes in this huge complex. We were refunded 50.00 for this episode.
Once power was turned back on at 11pm we 4 were able to shower and lay down. The home was super clean and beds were comfy.
However the Air Conditioner was broken and was 85 during the day and 77 at night. We contacted Allan during the second day, it was not the 1st day because we finally were able to go to sleep at midnight, waking up to 77 degrees.
We texted pictures of the BLACK Filthy Filter from the inside unit that absolutley no air could've passed through it for it was caked with dirt. We also provided pictures of the inside unit that was frozen solid as well as picture of the thermostat that showed the temperate of the home was 77. Allan responded quickly however it was the 5pm on 2nd day before this was attended to by a technician but the Air was still not working correctly. Allan offered us a refund of 50%.
It was a miserable stay, a TOTAL waste of money. We were refunded a total of 125.00 out of 345.00 for this 3 night stay.
Allan was completely apologetic however this unit is not being managed and ensured that it is properly ready for a renter.
It was super clean as if a it were a5 star but 5 stars maintain power and air conditioning comfort at all times.