If you are thinking about booking this, JUST DO IT because you will not be disappointed and you deserve to treat yourself to this Vegas gem. This place was amazing! Pictures do not do this penthouse suite justice because the view is breathtaking, especially at night. The penthouse was spacious, clean, and gorgeous and the jacuzzi on the balcony was a once in a lifetime experience. With regards to communication, it was extremely easy to talk to the hosts and they responded quickly when I had questions and to confirm details of my trip. I thought that their instructions were clear and it was sweet and attentive that they checked in from time to time before, during and after my trip to ensure everything was going well.
Also the staff at the Palms was also really attentive and called me immediately when the room was ready and there was free bellhop and free valet service, which is an added bonus.