There were soiled fabric chairs, very mildewed shower curtains, and a duvet with a crusty yellow stain. Booking also required signing a rental agreement through a separate website with a $150 deposit. The agreement included things like “any remote lost will be charged $150” and if anyone tries to talk to you on the property, reply, “I decline to answer.” Throughout the house there were signs about creating an “unforgettable” and “5-star” experience for guests, so on my second night (I only stayed 2 nights), I messaged the host about the soiled items and requested a cleaning fee refund. In response, the host refused because the fee was “not refundable” and –as per the rental agreement– I should have immediately reported concerns so the host could “redo” the cleaning or allow me to cancel. I could not afford to cancel. And even if the soiled items were cleaned, an impression had already been made, though a refund would have remedied the situation for me.