If you have any kind of safety issue they do there best to make sure it's NOT addressed in a professional manner, I was berated for bringing to their attention that a man was trying to get in and wash his clothes and apperently been tresspassed in the past, ilong story short, I did not feel comfortable or safe after that, I got message after message via Airbnb about how I was the only one who complained and they made the guy leave, yes they did after one woman was screaming at the top of her lungs for him to leave and basically called me a liar about how the man got in to begin with, they don't care about they're customers or the safety of people especially people like me who say something. I would never suggest this place unless you just don't care about that stuff, I know my review from them will be the exact opposite from what I've said because of all the messages I have already received by them. I was a customer with a legitimate safety concern and I was made to be the bad guy, I have nothing to gain here except to get the truth about this place out there.