I was forced to book an additional room at the same location for a price of 250 bucks for a total of seven hours in addition to having to exit the room and wait an additional two hours because check-in for the initial room was not until 3 PM. Unfortunately Alex did not keep his word nor honor arrangements.I asked, should I book the room the day before my arrival and was told no. accommodations will be made so that I can check into my room closer, or at the time of my arrival at 3–4 a.m. sounds like I was being cut some slack ,sure enough after a long flight I arrived, and the room was booked, no regard to the customer or no commitment to the customer. So I wasted about 250 and when I asked Alex what had happened he didn’t care that I was stranded. I take full responsibility for not booking and listening toHST.Iwas deceived and by doing so he was able to make an extra buck as apposed to me just paying 65bucks to secure the room the day prior.first and last time booking at this location