Although we enjoyed our stay in Natalie's house, unfortunately there were a few things that took the edge off it being fantastic.
Firstly, before leaving home to travel a week before arriving in Las Vegas, I tried to contact Natalie to confirm access details. After several messages, and finally a phone call, she did send them over - but made it quite clear that she wasn't happy with me phoning her.
The house, although comfortable and clean, is looking rather tired in places. Especially the pool table and cues, broken bedroom blinds and the patio door out to the pool which doesn't lock. Also, the lighting outside was very poor - probably just bulbs needed replacing - several light switches in the house did nothing.
No further communication was received from Natalie (instructions for the pool in particular, but also the air conditioning), but Ivan was quick to respond to a couple of queries that we had.
As mentioned by a previous reviewer, there was building work at the back of the house. Although nearly finished when we were there, the workers starting at 7am everyday was not great - although it did get us up for an early morning swim! A little bit of a warning from Natalie concerning this wouldn't have put us off our stay.
On the positive side - there was plenty of room for the five of us. All the beds were comfy. The kitchen was well stocked with plates, glasses and utensils. The pool and seating area was great. With just a little TLC and attention this lovely house could go back to being luxury.