I tried to get a full refund within the same hour of booking, but was only offered half my money back by Air bnb. Upon reaching out to the host and politely requesting a full refund, they relunctantly agreed - but when they talked to the company, only offered a 70% refund. After 2 days of pure stress trying to communicate between the host and Air bnb, I ended up staying at their house in lieu of losing nearly $1000. Not sure whether it was a communication issue or if the host went back on their word. Dish washer was broken, no ice (machine also broken), the lighting in the house is like staring into a ball of fire, the kitchen supplies are frugal, and a wine glass snapped in my hand while trying to hand wash it in the sink. The couches are actually reclining chairs and the kitchen is approx 10 square feet (so not big enough for more than 1 person).