Nice place, and good location, but unfortunately some issues came up during my stay. 1) Check-in: mine was supposed to be at 3pm but was closer to 6pm as I was locked out of apartment. Very frustrating carrying luggage with my 10-year-old (which is a long walk from all parking spots) and then having to turn right back again. I couldn’t get a hold of Francis during this period, and AirBnB customer support also could not reach him. I thought I was being scammed at the time; Francis’s phone went straight to voicemail, and he did not respond to messages. Thankfully, once we finally got a hold of him, Francis had someone open the door, and then refunded us $20 of the $60 I had to pay additionally for a parking spot, but it didn't seem very fair, and it was a horrible start to our trip. 2) Concierge: there are several entrances into the building. My son and I went in the main entrance one evening and were interrogated by the concierge and not initially allowed to take the elevator. It was humiliating to have to deal with this in front of my son, and he was very confused. When I asked Francis what a better entrance would be, I did not get a response till more than 24 hours later, and then he was somewhat defensive when he said I should use a different entrance (which I did not even have a code to get into as it was never initially provided!). 3) Slow or no communicating: when trying to message with Francis, I either got a response way later, or none. For instance, when I checked out, I made sure to let Francis know. But I never heard back. Perhaps he could use some help with his BnB, or perhaps I stayed at his place during a bad time, but in any case, the poor communication added endless stress to the situation, and made what could have been a nice stay, into something more of a hassle.