Unfortunately we had a bad experience. My wife and I traveled across the country for our 10 year anniversary and needed a place to crash for 1 night as our flight arrived late in Las Vegas. I contacted Mark prior to booking to confirm that we could check in after midnight and he never responded. Based on his listing and the hotel information I could find, it seemed I would be able to with there 24 hour check in lobby. But to confirm, a few days after booking I messaged mark again and he responded this time and said late check in would not be an issue. He seemed friendly and gave some local eating recommendations as well.
My wife and I arrived in Las Vegas, got to the hotel and the hotel check-in staff could not find our reservation. We immediately tried calling and messaged mark but he didn’t answer We gave them our ID’s our Airbnb reservation #, showed them the Airbnb booking, we spent about 30 minutes trying to have them find our reservation to no avail. We ended up booking another room through the hotel. I messaged mark several more times to let him know what happened. We didn’t get a response from mark until the afternoon that day to which he just responded that he was sorry he’s not sure what happened and he would issue a refund for his payout portion of the funds. We now have to spend a lot of time talking to Airbnb to get the additional $33 airbnb fees refunded to us.
Obviously this situation was an accident and probably a once in a lifetime mistake on Marks end but we did not have a good experience, we never stepped foot in marks room, mark was not responsive.
The only positive thing I can say is that the hotel itself (can’t speak for marks room, just the hotel in general and the room we ended up staying in) was very nice and in a very nice location.