We asked the host for an early check-in a few days prior to arrival, but our message went unanswered. When we arrived an hour past the normal check-in time, they couldn't find our reservation. We waited nearly an hour to check-in and were late for my work event that we flew into Vegas for. One of the main factors in a rental we were looking for was a balcony. Don't let the photos deceive you, the balcony is only available to the owner, not to renters.