ALEX WAS VERY QUICK TO RESPOND AND ACCOMMODATING AS MY AC UNIT WENT OUT AT MY HOME AS I LIVE LOCALLY AND MY FAMILY WAS DISPLACED. I GOT A LATE CHECK IN. ONCE MY I WAS ABLE TO GET MY UNIT FIXED I SPOKE WITH A REP WHO REACHED OUT TO ALEX AND COMMUNICATED EVERYTHING AND REFUNDED MY REMAINING DAYS, AS I RETURNED HOME.