Valerie was such a gem. My bf and I booked a trip in Vegas for my birthday and Valentine’s Day weekend! Upon arriving to the spot and leaving everything was perfect. It was as described and clean. I missed my flight and I’m thought that I would not be accommodated for that day. Although I wasn’t able to get my money refunded it was worked out to where I just used it for another day going forward. I appreciated the fact that she was understanding and also gave me some tips on things I didn’t know about flying. (First time flyer) The pool and balcony was closed so was a little bummed about that but who cares that didn’t stop us from having a great time! Overall I would give her a 10 if I could. Only thing I would say improve on is the lighting. It’s kind of dim in there which definitely sets the mood 🥰🥰but a bit of challenge in bathroom when putting on makeup. And that’s literally it but The best part was the shower and the bed for me, it felt great and was absolutely what I needed after a long day of walking and shopping the strip. If you’re reading my review just stop after this one and book it!!!