They were responsive and helpful. The pool and hot tub were closed for the season although I paid more for the amenities. The in-suite whirlpool tub does work either. Only 1 of 7 lights in the bathroom worked, but it was fine. The kitchen was very limited. We hoped to have our own Thanksgiving dinner there, but no oven, only 2 forks, no steak knives, etc. Quiet & clean. comfortable bed.