The location was great. We loved the park out back. If you have kids, there is a kids park that is great. We didn't have the kids with us, but they would have loved it. The décor is beautiful. Some things are not kid friendly, but very pretty. We loved the ambiance.
The AC was controlled the first night by the property manager. We could not drop it and have it stay below 76. It would kick on for a few minutes then turn off. All that slept in the house the first night were sweating the next morning. Renata did allow us to drop the temp the 2nd day when we asked. Everything seemed to be controlled remotely.
Although we were told we would be able to use the spa, it was turned off while we were in it at 10:00p. The next day Renata said it was because she couldn't leave it on past 10. This was not mentioned when we talked in depth about the hot tub before we booked. The pool had some algae and debris we had to request that the pump get turned on along with the vacuum, but it still wasn't clean enough to swim in. The grill did not work. Renata seemed surprised, but it seemed as though this was an existing problem as she asked us if we knew what could be causing it not to work.
I think Renata is very responsive. When we noticed ants in the house, she came out and sprayed the next day. Although she made sure to let us know she's never had ants and she didnt see them when she came to spray. We killed several on the countertops the night we arrived. We were thankful she came out. We get it - ants are common in warm climates. We were not too concerned, we just didnt want them to get in our food if they were to get worse while we were there.
It was the inability to swim or use the grill that really bummed us out. Two reasons we rented the property. If you just need space for a big family, this is the place. If you expect luxury, there are some things that fall short and I'm hopeful the feedback is helpful for Renata and team.