We had HIGH HOPES for our stay. The description, photos, reviews made this place seem like a great place to be! Upon arrival, we were met by the house keeper who told us it would be at least an hour before we could check in. This was at 4:00 pm NV time. An hour past the 3:00 pm check in. No worries - we drove around for about an hour and returned to the property around 5:00. At this time we were met by Devin the manager, he was extremely polite and accommodating. He told us we could have a later check out if need be for the minor inconvenience. Within 20-30 minutes the pool guy showed up. Told us the hot tub would not be accessible. We had verified with the owner prior to reservation that we would be able to use this amenity. The pool man finally told us we could use the spa after he expressed his concern for prior occupants who had “just made a complete mess of things”. He had to light the pilot, which my husband had to do because he couldn’t figure it out (still not a big deal)? He told us wait one hour, start the heater, and the hot tub should heat up in 20-30 minutes. We waited an hour and a half, ordered dinner, ate dinner, then started the heater around 6:30/7:00 pm. The hot tub did not heat up until 11:30/Midnight. Upon our arrival, our youngest used the restroom. NO SOAP.... there was no soap in any of the 3 bathrooms. The towels were in the dryer and the washer was full as well. The dishwasher was full of dishes and the cups IN the cabinets were dirty (extremely dirty)? Showers had not been cleaned after the last occupants. There was still hair/shampoo stuck to the sides. We didn’t use the showers and we used our own pool towels brought from home to wash our faces and leave the next morning. The floors were covered in dirt and hair and had not been swept. The sheets in the master were stained as well. There was butter (or something) smeared all over the stove. We didn’t cook? We ordered doordash. The fireplace in the back had more cigarette butts then one could count in a whole day?

Considering the GREAT REVIEWS - We were a little disappointed especially having to pay $140 cleaning deposit for an unclean place?
That being said - THIS IS A VERY LOVELY HOME! With lots of space and in a convenient location! Most of the beds had clean/unstained linens other then the master. We thoroughly enjoyed the pool table and ping pong table!
I feel we just may have caught this property on a very bad day?