Our stay started off bad. The house was not clean and smelled like someone had been smoking.. I immediately reached out to Terry to tell her when we arrived the issues.
Her response was the house was perfect during the walkthrough and no smoke was detected (soon after to respond to a previous customer Kelby, that the guests that checked in today are disturbed by the smoke smell because he violated her no smoking policy). I told her to call me and she never did. She sent some lady over who by no means was a cleaning crew who tried to be oblivious to all the issues (she saw everything and I continue to say she did the walkthrough and it was cleaned two days ago and she only came to pick up dust and spray air freshner and was not going to mop or take do anything in the bathrooms. So her making excuses and downplaying the concerns really made me upset so I said do what you are gonna do and leave you are not here to make this situation better.
( I took pictures and videos, sent the pictures to AirBnB support and Terry, Terry has yet to contact me) Issues: Entire house floors dusty (particles to include toe nail clippings)needed to be swept and mopped, bathrooms not thoroughly cleaned, dirty toilets, tub and sinks, shower curtain, the bedding had stains so we were concerned so we washed all the bedding (minus bed skirts which were dirty. I wish I didnt take the bedding off to wash because
my mattress in particular was disgusting- and we had to wipe down the bathrooms before we utilized them. The living room fan we couldnt use it was covered with dust. The living room rug is very stained and dirty. We didnt use the backyard, the patio furniture was dusty but that area could be very great if someone gave it TLC. The lady told us Terry is not local. My assumption Terry is probably taking their word the house is being cleaned but it’s not. She need a professional cleaning crew OR don’t charge a $199 cleaning fee! Again everything I stated I have pictures and videos of. The house is spacious but it need to be cleaned, much needed TLC is required before you stay. Straighten up as indicated to the lady is not being cleaned throughly/professionally.
Do not care if you respond Terry being that I have not heard from you and received pictures that clearly shows your house was not up to
par. I stated in a text I should of paid more attention to your reviews. Your words via the
lady you sent “reviews go both ways”. AirBnB credited us half the cleaning fee but I do not think that was good enough for the money we spent to stay 4 days. This was the first and last time utilizing AirBnB.