Mack was very communicative and proactive, letting me know ahead of time that one of the bathroom's showers had started leaking and would be out of service for the duration of my stay. He did not provide a discount, but was open to the idea, and luckily, with the number of people in my group, having one working shower which was in the main bedroom wasn't an issue. The place was clean, comfortable, well-priced for how many folks it can comfortably accommodate, and conveniently located. Check in was super easy and clear instructions of check out were provided.