Overall the stay was good. Here are a few facts that caught me off guard though. The listing says, "FREE VALET PARKING, NO DAILY RESORT FEES, STRIP VIEW, POOLS AND FITNESS CENTERS ARE OPEN!!...Access to all amenities at MGM Grand and MGM Signature, including the MGM Grand Pool". Well, valet parking isn't techinically free, it is mandatory and confusing at first. We arrived, and didn't see signs for self parking so we went to valet. NO ONE approached us to take our car so one of us had to get out of the car and go into the Signature check in and ask where self parking was. We were told self parking is at the MGM parking structure and it isn't free. Since we didn't want to park at the MGM parking structure and WALK back through the pathway with all our bags, and dog along with her playpen I opten for valet. I then proceeded to ask who would take our car since no one was at the valet booth. Turns out the two valet guys who were there were actually very busy so the valet booth was left un-attended. Ok, cool but the fact there is literally no one guiding guests is a problem. Quite a number of people were in the same confused state as us when we arrived. We were all looking for self parking and upon being told we had to drive around to Koval lane (which isn't a far DRIVE but quite the walk) to MGM for self park we all opten for valet. Therefore making valet mandatory. With valet being mandatory we couldn't park and make the trips to and from the car to get our stuff to the room so bell service was also mandatory. All we had to do was tip our valet driver and bell service gentlemen (so it isn't free). The pools, we couldn't use the pools! The pools at the Signature were closed! I asked the host if we had access to the MGM pools and she said we didn't. She said " Also, you will only have access to MGM Signature pool.
Thanks for understanding." So that whole "Access to all amenities at MGM Grand and MGM Signature, including the MGM Grand Pool" isn't accurate either (please see message in pictures). Please note that the fitness center was open.
We brought our 5lb Yorkie who stayed in her giant playpen and we paid $150 for her. Honestly, I feel $150 per pet per stay is a bit much but ok I wanted to travel with her. I do admit I was a little peeved when I received a message that said the Pet fee was $200 after I had paid the $150 but I was able to communicate that the fee had been paid and I was told it was $150, not $200.00 (see picture proof) so no real issues there but still a little weird.
Oh! Valet runs out of parking too. When we arrived on Sunday after figuring out how parking actually worked etc we went out to dinner and a few activities. When we got back around 9:00pm there was a LOOOONG line for valet only to be told AFTER we had spent 20 minutes waiting (we thought cars were being parked etc) that valet was full. So 3 of the 4 of us had to get out and take our two cases of water, and a few other things and head to the room. I was forced to park the the MGM self parking structure which again isn't a far DRIVE but quite the walk. I had to get a ticket, and the next morning when I went to get my car, I had to pay the $18 for parking there...so no free parking there either.
Overall the stay was good. But the listing should NOT state we have access to MGM pool(s), and that there is free valet. It is mandatory to use valet and bell service. Unless of course you don't mind hauling your luggage/bags from the self parking structure to the Signature. A good 15-20 minute walk. The host should also be more clear about parking/how it works. Many were confused as to how the whole parking situation worked.