We were unable to contact host prior to our arrival. We called but we're unable to leave a message. We tried multiple times to send message they the Airbnb site and it would just kick us back to the page that says contact host. Only when we requested a refund did the host respond. It was a horrible experience. We had no place to get ready for the event we were attending and had to make other arrangements for a place to stay. It was completely frustrating.