em. She explained that it happens often. The hosts corrected the issue when I informed them and overall communication quick and efficient. At first I was really pleased with the space. It was clean, had a great view, the bed was comfy and the bath tub with jets was heaven. However - I realized the hosts were the ones responsible to assist us if we needed anything and the hotel cannot help us. This is why they waive the resort fee because ANY of the usual amenities one expects was not included at all. The fact that we couldn’t get fresh towels or the room serviced was doable. HOWEVER - I asked them about toilet paper and I was told to look at the “menu” for any services we need. We checked and something as simple and necessary as toilet paper would have cost us $45. I messaged them and they said they would see what they could do. 4 or 5 hours later we finally got some toilet paper. The space and hosts were overall efficient and communicative. I was just very confused about the toilet paper situation. It’s one thing to provide cleaning services and fresh towels daily but to try to charge people $45 for toilet paper?. To the hosts - just provide a few more rolls. Don’t try to make a quick coin off of peoples most essential needs.