When we arrived, the ice maker did not work, the jacuzzi did not work. When we left 4 days later, the ice maker did not work, the jacuzzi did not work. After we listed the problems, the Host(manager) sent us two emails saying the problems had been reported to hotel maintenance but the Host never called us. A BNB in a high-rise hotel is not a good choice. If we use AirBNB again, we will pick a place where the Host is available, preferably on-site.