My family and I were having a reunion and birthday for the weekend in Vegas. The property looked as it did in the photos and pool was clean and spacious.
However the entirety of the stay was disastrous with issues after issue:
We checked in Friday night and we’re suppose to check out Sunday night. Upon arrival everything seemed fine but the first night we noticed the water was not getting cold but just figured we could check again in the morning since we were all tired from the long drive from California. Saturday morning we realized the water was still not getting hot and was ice cold. I contacted Umut immediately but did not hear back until past noon and he called a handyman over to fix it. It was not fixed until 3pm so we could not go out and we’re waiting around to shower. During which my dad got an injury while we were swimming because there was a faulty or misplaced pipe covering sticking out of the ground near the pool rim that should be taped down or fixed. It was a deep cut across half his arm so his arm was numb all day and he has to get it checked with his doctor. We told Umut about this and he was aware of the hard plastic piece sticking out and noted it was due to dirt being pushed underneath it when it’s being cleaned. I think it should’ve been fixed or had a warning sign to stay away from it.
Even after the water heater was fixed, it took a while for the water to heat up and as we were showering Saturday night we started smelling gas coming from the door between the kitchen and where the water tank was. It was faint at first but got stronger and stronger until we could not stay in the house so we waited near the pool to figure out next steps. The gas leak was making us lightheaded and was even strong outside as we let it air out. I contacted Umut and he came and agreed that it was a concern and that we should pack and leave. We ended up having to pack everything quickly, wake up family members, and leave in the middle of the night. Hotels were near impossible to find so most of us opted to drive back to California (5-7 hrs) and chipped in to get our family who flew in an overpriced hotel. Umut was apologetic and noted he would be refunding us accordingly but we were only refunded less than half of the cost of the stay and I had to report the incident to Airbnb safety and Aircover team to get the rest of the refund (in total almost 4 hrs of phone calls). I still have not received any refund.
It was a stressful and difficult situation and the events that occurred had a really negative impact on me and my family. I hope Airbnb does the right thing and correctly refunds us because the stay was lacking basic amenities and had very concerning safety concerns. I believe that if these issues did not occur we would have had a pleasant stay and this would have been a positive review.