I’ve stayed in 3 other units at the MGM signature and was offered better service in the others. I requested to have the couch bed made and for extra towels and shampoo/conditioners. This request was not fulfilled and upon arrival I was unable to reach them by Airbnb msg or by phone. By text they said they would get it done later that day. I got a trash bag of sheets so I had to make the sofa bed myself. I only got a msg from Alex two days later regarding my request and I felt discouraged to request anything else during my stay. The other units managed were happy to have the sofa bed made upon my request.
The room was sufficiently clean but the shower gel and conditioner were half empty and there was no body wash.
It was a subpar stay, I was not expecting the best but something a little more than decent would’ve been nice while on vacation.