If I could rate this place LESS THAN ONE STAR I would! We were placed in a beautiful room with a broken AC in the summer time. We went to the front desk to let them know that our AC wasn’t working & asked if we could be placed in a new room. We were told no & that the electric should be at our room within the hour. 4 hours later after speaking with the front desk 3 times & directed messaging the AirBnb host. An electrician finally came.
We eventually got moved to a new room.
I was highly upset that they made us sit in a room that we paid for with no AC for 4 hours & with no apology. We asked the worker at the front desk if they could reimbursed us with those 4 hours for a later checkout & had to speak with the manager & only got reimbursed 2 hours.
Lastly , after being moved to the new room. the lowest the AC reached was 72 degrees. They need to fix the AC’s especially in the summer because a 72 degree hotel room in the dessert is practically hell.
I will NEVER stay here again nor will I recommend anyone to stay here.