When we arrived our room hadn't been cleaned since the previous guest checked out which was concerning considering they charge a $80 cleaning fee. When we asked the hotel they told us to contact our air b'n'b host and when we told the host they told us it was the responsibility of the hotel. After too much back and forth and lots of blame shifting we were given a refund but it wasn't handled very well. Could have been sorted swiftly but dragged out. Other than that the hotel is nice and the location is great!