The room is lovely, the view is amazing, and the security at the gate when we first arrived was so welcoming. Outside of this, the rest of the experience of the stay fell flat. The security at the gate was the only staff member who smiled at us throughout our visit. Everyone else seems annoyed to assist and they seem to all hate their jobs.
The parking situation is extremely inconvenient and they don’t seem to care. We were told by security at the gate, valet when we parked to check in, and the front desk person at check in that valet closes at 10:30p and we must arrive back by then to take advantage of the convenient parking. We arrived back at 10:05p and was told they made a last minute decision to close early, at 10p.
Alternate parking is at MGM Grand self park and you’ll need to walk through the casino to get to tower 1, then tower 2, then tower 3. Was told it’s a 5 minute walk. It took us 30. I was in heels. It is not an easy walk which is why we made sure to arrive back by 10:30, only to need to park at MGM anyway.
Don’t forget that when you check out you then need to walk from the tower to the self-parking structure...with your luggage.
At check out I was trying to find out if I could leave my bags to walk to the car and come back to retrieve them. We waited In the lobby and out front at valet for over 20 minutes and not a single employee was around to help or answer our question. Initially thought they were just in the back and would come back soon. Nope! They just weren’t there and there was no signage to state that they were closed to warn you that waiting is useless. So we ended up walking our luggage through the casino....
The cafe in the lobby is not good. Extremely overpriced and our food was bland.
Btw, there were drunk people sleeping around the lobby on the couches and since they’re severely understaffed, or the staff just doesn’t care, we saw a couple sleeping on the lobby couch throughout the duration of our brunch at the cafe. We were there for at least 45 minutes and the couple was still enjoying a nap in the lobby when we left.
We will likely never stay here again. While the unit is independently owned and they aren’t responsible for how the Signature operates, this airbnb is located in the Signature towers and unfortunately that means your enjoyment will greatly depend on whether or not Signature finds it important to care about the guest experience or not.
One side note: if you’re visiting MGM for a convention or will be spending a majority of your time at MGM, this may be a perfect option for you. I just wouldn’t expect much from the service.