Excellent communication, Jonathan was thorough and detailed as I needed help coordinating who from my party was checking in first. Once we locked in the name, arrival was easy and literally check in just like any other hotel. I felt immediately at ease as I walked in and appreciated the cleanliness of a well laid out flat with an amazing view of Vegas. The chic look and feel of Vdara, coupled with its casino-less smoke-free atmosphere was a refuge from our days spent touring the non-stop excitement that is LV. Will gladly stay again if given the opportunity.