Everything was as promised. My flight arrived late but Alex checked up on me and made sure to keep in contact until I got checked in (around midnight) after hours. I stayed in Tower 3. The only suggestion I have is that the front desk and bell desk need to be better staffed and or positioned to assist guests. We had to go to Tower 2 for everything because the desk in Tower 3 is always closed. When we needed a bellhop there wasn't one available. We waited outside with luggage for an hour waiting on a bellhop. I am absolutely looking forward to staying again.