We were happy with the cleanliness. Checkin was easy breezy. They were responsive. Before arriving, we received an email with a long list of rules that required a response to verify you read them. Upon checking in, we found that the house was vey basic, the kitchen literally had plastic silverware, foam coffee cups, and paper plates. Not even a regular glass to mix a drink or enjoy a glass of wine. There were a few coffee pods with creamer and sugar packets from the local restaurant. This is also somewhat misrepresented as sleeps 6 but there is only 2 bedrooms. You must request an air mattress minimum 24 hrs in advance, which not everyone would know.