The house is amazing. Great neighborhood, comfy beds, clean sheets and towels. The shuffle board is warped and needs to be replaced but that's the only thing bad I can say about the home. The tone of the owner and 3 different management staff that messaged me copy paste responses was another story. I tried to negotiate a lower price before booking, owner wouldn't budge, no worries, fair price. I asked if we could check in early, "sure thing, it'll cost an extra $75", nevermind. We showed up and noticed the lit gas fireplace in the living room didn't have a key to adjust it higher/lower, messaged the host, management responded "the fire pit outside is decorative", I'm actually asking about the living room fireplace, "that's also decorative", give me a break. As we walk the house there are large signs "Don't open the back door or alarm will sound" really? "Don't vape inside", "Don't do drugs", etc. Before checkout I got a reminder that if we weren't out by 10am there would be additional charges. Checkout instructions also said to put all bed sheets and blankets in the washer before we left, there are 5+ beds, that amount of laundry wouldn't even fit in the washer, we gathered all the sheets and towels and set them on the floor of the laundry room. More instructions to put all dirty dishes in the dishwasher and start the load, if cleaners took too long to clean, we would be charged extra. It felt like every terrible apartment management company that's ever threatened you with extra fees/charges etc. They texted me "we left you a 5 star rating, hope you do the same..." The copy paste messaging really left a bad taste in my mouth, I've never experienced that before in all the Air BnBs I've stayed in. I hope the owner considers changing management companies. Hospitality and personalization go a long way, and useless management companies make staying in this nice home feel like you're in detention. Four stars, great house but bad management.