We were super disappointed!!
I called the bellman to help me with my luggage and they never showed up. I waited 45 mins in the room. No one came to help at all!!! Once I arrived to the lobby I could see the double glass doors and 3 bellman standing around as I was struggling with 6 bags.. When the second set of glasses doors opened one bellman started to help.. I was looking for my stub and gave it to the bellman plus gave him a tip!!!
Thinking he put all my luggage in the car! When we arrived to our next location Laguna calif one bag was missing!!
It took over 10 calls to reach someone at the MGM Signature. They had horrible communication!!
Finally after the 10th call someone located the suitcase.. no offer to send or help …..nothing!!
We flew back to Las Vegas took a Uber there and back to the airport.. We were so upset and my daughter was so grieved by the horrible communication and lack of concern.
We will never stay there again and we will tell our many friends and family what a horrible ordeal we were put through!
If someone would of cared and helped us along the way and helped with a solution..
We would of felt better of the mishap ..
But no one cared!!