When we arrived to the hotel to check in, we waited for about an hour before the reception desk could give us our key cards. Upon our arrival, mark was supposed to send an email to the hotel about our stay but didn’t do so, so the receptionist was not aware, and didn’t have any information about our stay. The hotel knew who mark was so they contacted him, and no answer for whole hour, I tried contacting him and no answer. When they finally reached him, they were able to provide our key cards. Once we entered the room, it smelled like someone had been in there smoking cigarettes allll day and night! It was so strong! My boyfriend and I thought the smell was temporary so we left the room for like 3-4 hours and the smell was still there!! It was extremely strong, we just had to deal with it, and placed our things in the closet so it wouldn’t make our clothes smells like cigarettes. Thank god we were only there for one night. The place was clean and the scenery was nice.