Bill and Linda are great.
If you have any issue, you text or call Bill, he gets back to you super fast.
Upon your arrival, don't let the area fool you, is not as bad as you think, I been living there for 2 months, is very safe, even tho you see some funny people and possibly some funny activities, but is a-okay, no one will bother you.
I do suggest you lock your door, one morning around 7am, I woke up, had my door open, but my screen door closed, I heard someone outside talking, I got up and I saw a guy sitting on the chair outside sleeping. I decided to shut my door. A few minutes later, I heard someone tried to open my door, I got up and opened the door, asked if I can help him, he looks high or drunk, he said he is looking for his friend, I told him his friend not here. lol
In 2 months, I had maybe 4 or 5 times the internet not working, Bill was fast trying to fix it, but still, if you working in front of your laptop, and internet is a must-have for your work, it can be a pain in the butt.
One of my major problem is people smoking weed, and get inside your apartment, I had to bring my own air purifier to clear out the air because is so bad, and got in my clothing, and also giving me headache, but this is not really a complaint, because marijuana is legal here in NV. Just thought I shared.
Overall, I giving them a 4 stars.