This might be a bit long, but I will try to give my review from beginning to end and add the most details without confusing the future guest.
Our stay was reserved for two adults and a 4 month old baby for a soccer tournament weekend; Friday thru Monday.
I never received check in instructions, had to message the host for them and still had to wait a couple of hours before a response. We arrived at around 7pm and the message from the host had been sent 30 min beforeour arrival. We went to the place hoping someone would be there to let us in. Since I had not checked my messages within the last 30 min. I called the host a couple of times as we stood outside the gate with a very tired, crying baby. This was just the beginning.
We finally made it inside. The studio looked pretty clean at first sight. The sliding door, felt a bit insecure as it just locks with a little knob and feels loose after is shut. There were white sheets and a white cover. When we came close to the bed, we noticed a yellow satin on the foot of the cover, that immediately made is check the rest of the bedding and found a couple more stains. We were still ok even with this.
I wanted to give my baby a bath after a long drive, his first trip. The tub did not look clean for me to sit in with my baby, so we went for a shower. I let the water run for a few min since it felt just warm and being a cold day, it was best to warm up the bathroom with hot water. Even after only turning only the hot water knob on, the water was no more then warm cold water. I still got it hoping it would warm up, but it never did instead it got colder. Jumped out with the baby and messaged the host.
Again no quick response, than she said she would stop by with new sheets even though she could not see anything on the pictures of the sheets I sent her, to which I responded to just come in the morning because the baby had finally fallen asleep. She still showed up at around 10pm.
She became defensive telling me i might not be using the water knobs right, than called a gentleman, he came in and very gruppy and said the water was fine. I checked again it was still cold! It was suck back and forth, my husband got irritated with their attitude and told them it was ok and we would be ok. Maria finally went in the bathroom and checked the water her self and said we were right, the water was sold and she would go and check on it. We had hot water latter on.
The night felt very long. We had a baby bed where the baby slept most of the night, but through the night he woke up to feed and I would bring him to the bed.
He finally woke up at around 7am and I had him on the bed when from the corner of my eye I saw something crawling next to him, I jumped out of the bed with him. There was a BUG on the bed, I used a tissue to kill it and it was full of blood. At this moment I was furious and was ready to get out of there at once. We got ready, packed and left to find a hotel room.
I messaged Maria the picture of the bug and to tell her we were checking out. To which she responded that "the tile on the picture is not the same as the one in the room," I responded saying the the picture was of the nightstand, but the picture. This was Saturday early morning and I did not heard from her anymore.
Horrible experience! I felt so vulnerable and unsafe, like never before.
This was all reported to Airbnb and we are getting a refund.