The good: Property was nice and we enjoyed our stay. The house was clean with a lot of games. Good spacious kitchen and living room.
The bad: Unfortunately, pool and jacuzzi were cold most of the weekend. The heating instructions are complicated & heat only lasted several hours.
The ugly: The property management company is trying to charge us $75 to replace their towels. They claimed damage for “one tiny dot stain on 5 separate towels”. When you see the pictures of how small these tiny specs are it’s truly a head scratcher. As a business they need to stop this type of activity.
Overall, it’s a nice house but you can find others in the area that are properly managed.
Note: property manager will likely respond to this & say that Airbnb determined the damage justified the claim. Shame on Airbnb if they let this slide.