Katileydis and a guy who's name I forgot (I blame pregnancy brain) were both very friendly in making sure everything went well with our stay. We didn't have enough time after arriving at the airport and picking up a car to check-in first before eating dinner and seeing a Vegas show we had tickets for. We ended up arriving pretty late. Katileydis greeted us upon arrival, and we quickly fell asleep in a very comfy bed. The pictures you see online are accurate. The neighborhood is quite and away from all the noise and bustle of Las Vegas. Hubby went for an early morning run in the neighborhood, so it's a pretty safe area. There was a beautiful vase of yellow roses which I enjoyed. Check-in instructions were easy peasy.