Booked 2 bed 2 bath unit for Wed - Fri vacation. Come at 4 and get line, only a few staffs there so I had to wait about 30 mins. for my turn However, they said the room was not ready, they need to clean them. I don't know why because checkout time is 10am. What did they do during that time. I had to wait till 6:30 to get the room. However, the room was not expected, the toilet in 2nd bath was dirty, dust was still on the counter. On checkout day, because they didn't have more luggage carts so I need to rush to checkout, otherwise I would need to bring my stuff. That's so bad management.