Leo is an excellent communicator and fixed what he could. Unfortunately, the home did not meet our expectations. Their were several plumbing issues that impacted the water to drain in all showers/baths and the dishwasher. The vending machine did not work all three days and that was such an exciting amenity for the kids, so they window shopped. There was glass and bottle caps around the pool that we had to clean up. There was a funny smell and we found old chicken wings on top of the fridge. We did not have enough bedding or utensils the first night, but by the second night we received a delivery. We left money and make up and the cleaning crew were honest and let us know. Several doors did not lock and the fixtures were broken. The shower in the master bedroom never had a good flow of water and the water stayed cold. There was only one trash can in the entire house (in the kitchen and with baby diapers, not good). Leo brought some the next day. Several stains on the carpet. We were never able to access the garage. The pool was freezing so pay for it to be heated. The best part is that each room had a TV and the kids were able to separate when they needed their space. The neighborhood was safe and accessible to many restaurants. If the owner fixes all of our suggestions, it should be nice. The house is much older than it appeared in the photos (especially the outside). Bottom line is that we paid for a Lamborghini and we got a KIA Sport.