There were 3 of us staying in Mark's condo and unfortunately we were left disappointed.
Pros-
- location
- hotel facilities
- view
Cons-
- hotel room had an awful smell in it as soon as you walked in, smelt like wet carpet which had been dried and was mouldy. We couldn't locate the source but it stayed there our 3 nights and it remained the whole time.
- lack of linen. I paid for 3 guests for which the configuration was a bed and a found out couch. The fold out couch was not made with even a sheet before we got there despite paying for a 3rd person and housekeeping fees paid by all who stay. The thing that disappointed me most was the blanket that was in the cupboard for the fold out couch was only just thicker than a sheet, with no comforter. We tried no air con on the second night because it was too cold with no blanket but the room got to stuffy and the smell as noted before was too overpowering. We asked at reception for a comforter but due to the condo being privately owned it had to go through cleaning company and would be $20. The cleaners did come to give the cleaning bill later in the afternoon and after begging for a comforter we got given a blanket, which was another thin one. When we have specifically noted and paid for 3 people I would expect 2 comforters be provided or at least a decent blanket.
- poor communication- I didn't hear much from Mark upon booking and other than advice of cleaning fee changed. I did however get a message on our last night at midnight advising that the cleaners had not been able to get in contact with us and that the bill was required to be paid, this is despite the cleaners coming at 4pm that day to give us the bill. Cleaners advised we could pay at the front counter upon checkout which is not the case and we had to go back and leave money on the bed.
Overall, the hotel and facilities are amazing. The view from the room over the airport is pretty cool and the bathroom area of the suite is massive. We were able to stay 3 people with 6 suitcases comfortably in the room.
I have stayed at signature before and would stay again however I wouldnt stay in Mark's apartment again.