What a nightmare. We booked this place for an extended stay while I was in town for multiple weeks on work. Halfway through we started to realize that since we came into the unit, my wife and I were waking up every morning with new bug bites and then we started noticing bugs all around the apartment. I made a reasonable request to the owner to cancel the last week of our stay so that we may go find other accomodations due to the bugs, and he refused. Instead, he claims he sent someone to inspect the unit for bugs while we were gone for the day. We heard nothing from the host after that, no report on the bug issue and no refund the remainder of our stay. Reluctantly, we had to stick it out because the trip was pre-paid.
At checkout, I sent the host a very cordial and respectful message telling him that I wasn't going to leave a negative review, but that he should seriously consider addressing the bug problem for the next tenants. I asked for nothing in return. What kind of response do I get? Immediately he demands I pay him $100 for the bug inspection and demands that I pay him that day before I leave the space.
So I had to bear weeks of getting bit by bugs and killing them in his unit, get refused the opportunity to leave a bit early because the trip was pre-paid, and then at the end he tells me that I am liar and I owe him $100 for a bug inspection that he claims he did, but never once sent me a report or update on?
He and his helper spent the rest of the day harassing me with calls, emails and texts demanding me to pay for this bug inspection. Each time I tried to calmly explain that there were bugs, he immediately wrote me off and called me a liar and claimed that I was just trying to scam him to get a refund, but it couldn't be further from the truth.
Instead of taking my concerns as legitimate, which they were, he just cast me off as some person trying to take advantage of him... but in the end, I literally asked for nothing, and just offered a small piece of advise and got back a verbal lashing and unfounded demands for money. The rudest, most unprofessional encounter I have ever had with an Airbnb host.
I would highly recommend that you steer clear from these people.