Gigi and the condo were both great. We had zero issues and didn't need to interact with Gigi besides getting the check-in instructions. The location is key here as we had friends at the Cosmopolitan and we felt that we were practically there with them. We did not use the pools at all but do note, that to get your passes to the Chelsea pool - you need to do it the day before you want to go.
You're definitely not staying in a Suite at the Bellagio but everything was more than suitable and we ended up saving so much money compared to staying at the Cosmo etc. The Jockey club was great and we had zero issues with them as well.