After travelling 12 hours to vegas we checked in to a dirty listing which was not cleaned by the host. After me complaining to Airbnb Host immediately took responsibility and get the house cleaned it took almost 5 hours for all this to be cleaned ...and we have to spend 5 hours in our car after our 12 hour drive . And airbnb didn't give any working options to help us they only told us they cancel and refund which doesn't help us. The host got the house cleaned . if the house cleaned it would have been a 5 star stay . From this issue I got to know is Airbnb doesn't help like you need and we can't depend on airbnb support all they say is we can refund and find similar listing which will be expensive to book on dame day ...you need spend more money for your trouble.
since Brian took responsibilityand cleaned we are good. thanks Brian for getting the house cleaned but sorry still need to tell people what happened. I hope you can get things more accurate to next guests