Theresa is very sweet and prompt to answer to your needs. We however were very disappointed in the cleanliness of the condo itself. She said she has a housekeeper however we found trash under dressers and the couch, along with the tv remote under the couch. The showers had mold on both curtains and hair in the drain. We found lipstick on both sides of the blanket and a 6 in hole in the blanket that the batting was coming out of. The whole house needs a deep cleaning. Theresa said that it took her one wash for the lipstick to come out, and she gave me the timeframe it took to sew the hole. She also said she took care of the shower curtains and she said she was going to talk to her housekeeper about the drains. Theresa is sweet however all of this should have been taken care of prior to anyone checking in, we reserved this Airbnb months ago it was not a surprise that guests were coming.