Our host Vegas: Vegas is the best host ever. I would give him 10 out of 5 rating. Excellent communication and customer service. Quick reply. Resolved issues quickly. Excellent follow up and follow through. Very customer service focused and all around professional, positive and easy to work it . If I have an airbnb I would hire Vegas to host. Thank you, Vegas, for being such a super host. Others can learn from you.
The home: cozy, clean, stylish, well appointed. Full kitchen. Two bedrooms with comfortable beds and two bathrooms. Washer and dryer in each unit. It's in a timeshare resort. Clean all around, well kept. Lots of parking spaces. We felt safe there. Note: there is no elevator. Ask for first the floor if you can't walk up the stairs with all your luggage.
The resort day staff: friendly and accommodating. No issues there.
Why only 4 stars? There was an issue. At check in, I asked for a quiet room. They put us on the 2nd floor in one of the back buildings. There are 3 floors. The house phone was not working due to a power outage before we arrived. Reported to Vegas. He was apologetic and arranged for someone to come in the morning to fix it. It's not a big deal for us. We have our cell phones. At 1:30am I was awakened to loud noises from the guests upstairs: talking, fighting, heavy footsteps, door slamming, loud sex noise. The house phone not working, I called the main line from my cell and it took awhile to reach someone. A night attendant answered (not a friendly attendant) and said she would send a security to the room. Nothing happened. Lying awake with the continued noise. At 3:45 AM, I called again. Attendant said security did NOT knock on the door because they didn't hear anything and it's protocol to not knock on the door if they didn't hear any noise. She said she would send another security and this time knock on the door. I don't know if security came or not, but the noise continued and I could not sleep. Finally, at 5 AM, the upstairs people went to sleep and the noise stopped. At that time it was too late to fall asleep since that's my waking up time. I only got two hours of sleep that night. I was so tired. I had a full schedule of work that day and could barely function.
I reported this incident to Vegas in the morning. Vegas responded right away and moved us into another room. Per our request, the front desk put us in a room on the 3rd floor. The last two days of our stay were peaceful and enjoyable. But the first night was a nightmare. Vegas was super supportive and apologetic. He refunded the first night. I felt Vegas did everything he could do make our stay wonderful.
Too bad this happened. It was out of Vegas' control. We had stayed at other timeshare resorts before and we did not have a problem with noise because everybody played in the day and went to sleep at night.
The problems: 1) the walls and windows are thin. It's easy to hear noise from outside and upstairs. 2) The upstairs guests did not respect quiet time. 3) The night attendant and security failed to protect our sleep. If you don't want our experience, ask for the 3rd floor.
Would I recommend this resort to others? I still do. It's a nice resort and well cared for and safe. The rooms are very nice and comfortable. Vegas is the best host. I may stay there again if I travel with a family. But I will make sure to ask for the 3rd floor.