Our first and biggest problem was that we were not aware of the full name of the resort so the taxi driver from the airport could not find Grand Desert, E. Harmon Avenue. He drove past Wyndham, we had to ring the phone number on the booking and although were given instructions was once again not told it was Wyndham, finally cab driver called in to another hotel where they checked on their internet. It was only then that we found that we were actually staying at Wyndham Resort. Had we known this it would have so much simpler as the name is written on the top of the building and easy to see. Apparently cab drivers in Vegas go on numbers and also could have found it if the number 265 had been written on the booking confirmation. This cost us $30 in cab fees when I was told it should only have been about $15. My suggestion is to put Wyndham and full address on booking information.
Other than that we had a few problems which were hotels maintenance issues not Kathy or Airbnb problems like toilet flush sticking, kitchen sink disposal unit disgorging from the upstairs unit, some power points not working, but when reported were rectified immediately.
Although the manager promised to follow up by email I am still waiting to hear from him where he said he would look into some sort of retribution for the owner which I hope would mean some sort of retribution for us too.
Hotel comments are that although check-in was very slow, it was thorough. At first it was hard to find our room as we were in Tower one of three towers, ours being the oldest, but once in the room were thrilled with the accommodation. We had the lock-off which gave us two bedrooms, two lounge rooms, one full kitchen and one kitchenette and two bathrooms. The main bedroom had a bathroom and a separate room with a very large spa bath.
The hotel provided a complimentary shuttle to the Strip every 10 to 15 minutes, and although we didn't take advantage of them, the grounds were beautiful with both a family and an adults only pool and spa on well manicured grounds.
Would I stay there again? Probably if ever I visit Las Vegas again which may or not be possible due to distance and our age.
However I was very pleased with the association with Kathy, who kept us informed and followed up promptly and professionally.