BUYER BEWARE - report any issues you encounter to Airbnb within 24-72 hours or you will be out of luck.
This is a rundown of our stay at this property.
April 23 - Day 1
- The host asked when we would arrive at the house, I said 5pm. He said it would definitely be clean by then. We arrived at 4:30pm but the house was not clean yet so we left; we were notified at 5:20pm that the cleaner was finished.
- When we arrived, the home was not sufficiently cleaned. Beds were made with (hopefully) clean linens, but we had a list of other cleanliness concerns.
1. Hair in the main bathroom shower
2. A large stain that appears to be urine in the other bedroom
3. Sticky kitchen counters and cabinets
4. Dirty floors that have since stained our children's socks
5. Dog feces and old food left in the back yard
6. General state of the home was in poor condition (including broken and unstable chairs)
Despite these concerns, we chose to stay as finding a full home with a private pool in Vegas is difficult to do, especially on short notice. We were still looking forward to swimming during our trip as a main way of entertaining our families.
- Host tells me there is sand in the pool and the cleaner will come tomorrow (April 24th). I am curious why the pool wasn't cleaned prior to our stay.
- I messaged the host to ask what time the pool cleaner would come on the 24th, still hoping we would be able to use the pool during our stay.
- Host responds that he will call and ask the pool cleaner when he will come.
April 24, Day 2
- Host responds that the pool cleaner will come in the afternoon.
April 25, Day 3
- I message the host at 4:23pm to share no cleaners have arrived. I also shared that we attempted to skim the pool ourselves to try to salvage some swim time, but the skimmer available at the home had a big hole in it so that didn't even work. I request a partial refund from the host.
- People arrive to clean the pool at 6:15pm. I assume this is when they discover the broken pump (leading to stagnant water and an unusable pool), but we did not receive any communication from the cleaners or host at this point.
April 26, Day 4 (and essentially final day as we checkout the next morning)
- The host says he will look into a partial refund. He sent us $50 after his cleaner accused us of breaking a vase (when we arrived the vase had a piece chipped out of the bottom creating a sharp edge. I moved it to higher ground so it would be out of reach of children).
April 27, Day 5
- We learn the hard way that sometimes you get even less than what you pay for.
Beach/pool towels are provided, so that is nice.
This house might be 5 min from Downtown, but if you want to get to the strip it is at least a 10 min drive.