My family and I stayed here from March 1st- 5th 2022 for my husband and my 10 yr wedding anniversary and vow renewal. My husband and I flew in from Oregon while my dad, his girlfriend, and my aunt all flew in from Hawaii. This was the first time we were able to see each other since 2019, before my husband went on a year long deployment and my dad began his chemo treatments. This trip also included my father getting married to his girlfriend of 21yrs. It was a very beautiful and fun trip, but I wish our stay here at this air bnb was just as beautiful.
I deliberated for quite some time about whether to leave a 3 or 4 star review. I would like to preface this review by saying that any issues that did arise, Richard was very prompt in his responses to these issues, and the view from the property was very nice.
However, every single sink faucet leaked, I’m assuming because the rubber grommets need to be replaced. (So ladies, do not put your makeup near the sink, your brushes will get wet.) The floors were really dirty. Both my dad and I didn’t feel comfortable walking barefoot so we kept our slippers on the whole time. On our first day there my father and step mother had no hot water for their showers. Being from Hawaii, they don’t prefer piping hot showers, so for them to say the water was cold is saying a lot. On the second day there we noticed some dirty, crusty towels stashed inside the bathroom cabinets in both of our bathrooms. There was also (pubic) hair inside of the bath tub on my side of the suite. I immediately notified Richard and he sent over a cleaning attendant who arrived pretty promptly.
I guess the people who had stayed at the property just before us, left the place in shambles. We assumed that the towels were pool towels that were stashed away in a drunken stupor and were just missed during the cleaning. The man I spoke with was very kind and seemed sincere, but this left a sour taste in my mouth while I wondered what else was missed during the cleaning.
I have a lot of compassion for people who clean up after others all day long, but this was a little much for me. It especially bothered me because my dad is battling cancer- which I mentioned when I booked the room. I understand that traveling with an illness is a gamble regardless, but because of covid alone, I would have at least expected our suites to be cleaner than what they were.
On our last morning there, my dad and step mom still had no hot water for their showers. And while my husband and I were cleaning up we put our used dishes inside of the dishwasher, but a few minutes later noticed that the dishwasher was leaking. We were already about to walk out the door so all we could do was turn it off, put towels in front of it, and notify Richard.
Like I said, the view was beautiful, but I personally would not spend $2,000+ to stay here again. I really really wanted to like this place more. But these are unfortunately the facts of how our stay turned out. I hope that these issues can and will be fixed for future vacationers because it is a lovely penthouse at face-value.