Alex never responded The entire trip starting from the time that I booked until the time that I checked out at the hotel I was told that I had to pay for extra towels each day unless I was able to get in contact with my host and he was to request some for free that never happened the number that was provided when I did my booking was invalid and when I tried other numbers from the Airbnb I got a terrible customer service one person even hung up in my face this was a trip that was booked to Vegas which was also my first time being there for my 25th birthday. The hotel was OK but the host was terrible definitely would not recommend, Extra expenses that was not totaled in due to the host never responding to texts or calls! I even called at the front desk and put it on speaker phone so that they could hear that the number was invalid. A 5 day booking And was never contacted with host not once!