I’m giving a low review even though I never made it to the unit. My boyfriend got sick a few days before our trip, so I put in a request for moving the reservation. I didn’t hear anything from Andy for 2 days even after sending a couple messages. I didn’t get a response until a few minutes after checkin time, which left me with no refund if I cancelled. I ended up getting in touch with Airbnb support to get the cleaning fee back.