We had a lovely stay and Gabriel was very helpful and responsive. The only thing that didn’t go as planned was the pool/spa heater was not working. One of the main reasons we chose this property was so the kids could swim, so that was disappointing. However, Gabriel notified us ahead of time and gave us the opportunity to cancel. He also gave us a credit toward our stay, so that was much appreciated. The beds were very comfortable and towels and linens were very nice.