The room itself was lovely. It was a great view and the location was nice! The overall trip was great, however I was very disturbed by the lack of professionalism and communication on the host’s end. It did not specify in the description that cleaning products and services are the guest responsibly.
I’m talking about basic cleaning supplies such as toilet paper, paper towels, a mop and a broom. In the event the guest should have a spillage in the room; even by accident such a glass of orange juice or crumbs from food eaten-there are no proper cleaning utensils to maintain the room while you’re staying there. It was very disheartening to know that you’re being charge of cleaning fee yet you still have to maintain and buy the cleaning products yourself on your stay with unclear mention from the host. In addition, there are additional Wi-Fi fees and rules from the hotel that only allow one person to use the WiFi daily and $10 fee per day for anyone else to use WiFi. The towel cost $5 daily and if it’s more than one person staying at the booking (usually it is) it’s $11 per day for clean towels. What the host needs to understand is that it’s fine to have these additional fees but you need to mention them in the description prior to the guest booking the room. It is unfair to not specify these ridiculous charges and still make the guest responsible for cleaning fees.