Kristen was available and responsive at all times. The house as a whole worked for my adult family of four when we had to be in Las Vegas for a memorial service. There were some nice touches, like a great set of knives in the kitchen, good working blow dryers, and a working iron and ironing board. There were plenty of thick towels and toiletries. The patio furniture was very comfortable, as were the three beds we used. Despite the noise from the busy street location, it was quiet in the sleeping and living areas of the house. However, the busy street did make for tricky ingress and egress. There was some broken and inoperable equipment, as well as a few pieces of dirty kitchenware. With the exception of these small deficiencies, the house was a far more comfortable and preferable value for us than three hotel rooms!