I don’t know what or how these two run this business, but this was just the worse experience I have had with anyone on Airbnb. I cannot believe that they canceled on me on the day of my arrival. I was already in town, just hours away from getting to my location, and they canceled on me! They sent no warnings. They sent no messages to me. They were so poor at communicating with me. How would you feel if you were in a new town and had no place to stay! How would you feel if you had to frantically look for a new place and had no money! It takes 4-5 days for the refund to get back to me! They left me completely alone! Thank God, that the people at AirBnb were able to help, and thank God for responsible people that helped me in my time of need. These two are absolutely incompetent in this and should really think about improving their business skills or give this up.