When you are dealing with strangers you never know what to expect, especially when renting an unfamiliar residence. I had an unfortunate issue immediately prior to taking my trip. I reached out to the owner of this residence and he was absolutely outstanding in his kindness, compassion, and flexibility. I can't say enough positive things for his help and responsiveness. I will certainly return to this city and definitely utilize their property. These folks get 5 STARS all the way! Thank you.