Ellen was so flexible with us. Our flight arrived an hour earlier than scheduled but she was able to quickly make the place ready for me and my family. She is a very welcoming person and offered us more than was mentioned in the listing including late evening tea for my brother, heavy breakfast for us all and she even drove us to the car rental place where we were to pick our rental car from.
She has a wealth of knowledge about the area and things to do. We loved her house so much.