I just HAD to leave a 5 star rating for Kimberly and her team! 😄
First of all, the home was gorgeous. My friends and I loved the decor and the peacefulness of the neighborhood. We arrived in Vegas in the early morning of the day we were scheduled to check in, and Kimberly was sweet enough to allow us to check in immediately. When we arrived to the property, it was nice and clean and was stocked with all the necessities for a short stay.
Unfortunately, the air conditioning unit wasn’t working when we arrived. I believe during the weekend we stayed, Las Vegas was experiencing the hottest heat wave it had seen for a really long time (if ever). So, our air conditioning unit was likely not the only one in the area that was struggling to keep up with the high temperatures.
We informed Kimberly of the issue, and she went into action right away. Soon after we messaged her, one of her partners came by the house with a fan and installed it for us while we waited for the guy assigned to fix the air conditioning unit to get over to us.
The place cooled down a lot as the sun started to go down, so sleeping comfortably at night wasn’t an issue for us. We didn’t suffer too badly during the day because we were out and about during most of the trip anyway. Still, we went a couple days without A/c because it was taking the guy a long time to reach all the properties that needed help. So for the inconvenience, Kimberly and her crew refunded us one of our three nights.
Not only did they respond super quickly, but they also checked in on us occasionally to make sure we were still ok.
Although it looked fit to run properly, we never actually tried out the hot tub because it was so hot outside (even at night). Overall, we had an absolutely amazing stay. We would definitely book Kimberly’s home again in the future. 😁