We didn’t get the room that we originally paid for which was on the penthouse floor with extended balcony. The customer service wasn’t very helpful and never returned calls like they said I had to keep calling. The first 3 hours we didn’t touch anything incase they moved us only to find out they wouldn’t. Then while we were out at Walmart maintenance came in stated the balcony railing was loose and locked balcony up. At this point the company offered to move me but not til the next day. We had already bought some groceries and things and we didn’t find out we had to be out of that room til 10am to be moved to the next one but couldn’t check in til 3p to next room. This threw a wrench in our plans and costed us extra Uber trips cause we had plans and had to come back to put our stuff in fridge as the bell hop couldn’t put them in refrigerator. So once we finally moved it was the correct room with huge balcony and it was awesome. The accuracy and communication was the downfall. They did give us a $40 refund but it cost us almost that for the extra Ubers to move and also to a different tower which was worse luckily had bellhops. Just make sure you get the right room.