The check in process is absolutely horrible. After driving 8 hours to get there at 4:30pm the room wasn’t ready for 2 hours after the check in time. The host wasn’t up front about the timing and left is hanging for hours waiting for it to be ready and a response. When checking in to get the keys the hotel front desk staff couldn’t comprehend that we just needed the keys and told us there were 2 reservations for the 2 days we were staying and they were cancelled. They had to get on the phone with the host to figure it out. We finally were able to check in after 3 hours past the check in time. The next night they had cancelled the cards and had us go to the other tower to re check in for the next day which was never included in the instructions. The host had 2 reservations booked for each day. One in her name and one in mine for the following day. Overall complete disorganized. Other then that the room was nice and a great view. I will never use airbnb for a hotel again.