When we Checked in the room was still dirty from the last guest. I sent Herbert a message and he responded right away. He apologized for the misunderstanding from the cleaning crew and had them there within the hour. We went out on the town, a few hours later we received a message from Herbert that it was good to go. When we returned the room was clean and ready for us. Herbert then messaged us that he was giving us a partial refund for our troubles. Above and beyond customer service!!! 5 star, defiantly stay here again.