We had a terrific stay at Arthur's. Communication was very prompt and responsive. Our area was caught in a dust storm leaving the pool full of debris and fallen leaves and we weren't able to use it. Before I had even messaged him, Arthur had already spoken with an assistant who arrived to clean the pool completely and retreat it within just a few hours! Kids loved the bunk beds and house was spacious enough for 6 adults and 4 young kids:)