Our stay did start not in the best way but not for Clarissa's fault. another guest took the keys for our room and left the place and he did not come back to return them, despite Clarisse and Airbnb kept calling him.
Clarisse unfortunately was working and she had to leave the job as soon as it was possible for her to give us another key for the room. She did try everything to make the other guest come back and she has been extremely kind with us. She was very sorry for the situation and very upset with this other guest.
When she finally gave us the key,she changed the linen in the room to make sure that it was all cleaned and she reassured us that she was going to wait for this person to stop him to come in our room and to kick him out of the house (and she did! at 2pm I heard her speaking with this man and asking him to leave!)
What happened was completely not her fault and she did everything she could to solve the problem.
The room itself was comfortable, bathroom was clean and we could use the kitchen!
She is a very nice person and I definitely recommend her as host