I was messaged two days before the trip letting me know we would t be able to access the balcony because they locked both doors due to repairs. Which is understandable for one balcony. The other balcony door was also locked and there was nothing wrong with that side. I paid more for these extra amenities included in this room and when I reached out I was not able to change rooms or get a discount and was only offered to cancel my birthday trip a few days before. Nice place but I would have paid for a cheaper room if I wasn’t able to have a balcony anyway.