First I’d like to say that overall Andy is a very kind person and did his best to assist me. The reason for the 2 star rating is because of the inconvenience of check in and also the heating system. Checking in was very stressful for me because it is no where near the Apartment. Andy said it was a 5 minute drive but when I entered it into my GPS from the place where you pick up keys... it was exactly a 10 minute drive. Driving a extra 10 minutes when I was already driving a 1/2 hr was very stressful. Upon checking in the place was okay... very outdated but fine. I’m not sure if people in the other rooms smoke but there was a strong cigarette smell coming from the front door and the room was very cold. Freezing actually and the AC/Heat wasn’t working. I reached out to Andy and he said he would call the housekeeping. I didn’t hear from Andy for almost 2 hours after this and at this point I was freezing, tired, and irritated. Apparently the switch was shut off by house keeping that powers up the AC/Heating system. I had to go outside on the balcony (in the cold), open the utility closet, and cut the switch on. Like seriously?!?! Why would they do that? Guests are staying and you cut the entire system off? Extremely annoying. I know this has been done before because upon reading reviews there are other guests that complained of this as well. I checked in a day late, and checked out at 5am because I was so uncomfortable here. I’d recommend a deep cleaning, some furniture upgrades, and also telling the house keeper to NOT shut the entire AC/Heat system off as this ruined my stay and made me extremely cold and uncomfortable.