The house was nice and definitely what I expected. Check in and out were simple as there is a lock box and Shell gave good directions on how to open it. Shell was easy to get ahold of and checked up on us via text a few times to make sure everything was going smoothly. I loved the fact that there were so many different types of tea provided and there was a great view of the lake from the backyard. The only negative thing is that the mattresses are very hard. Overall, it was a good.