We tried checking in at 3 and then they pushed us back till 5 not telling us how long it would be so we waited in the lobby for about 2 hours even though check in started at 3 the room it’s self was very nice and the host was trying to help but she was saying the room was ready and the hotel was saying it wasn’t other then that the room was very nice also you have to check in on the west side not the front entrance which was what we were told