I had children and two seniors with me. Cleanliness was very important due to Covid. The whole house needs a deep cleaning. All sheets were dirty, there are roaches in the house. House has scorpions- a scorpion was crawling by where my 2 infants were. If they would have been stung we would need to end the trip to the emergency room. I told host and sent pictures his response was ,”oh you got a big one.” He didn’t apologize or anything. He has a sound decibel monitor and told us that we needed to keep it down and no parties allowed. All we had was the television on that is outside and the kids playing in the pool. Pretty ridiculous considering I’m paying $2000 and we are not blasting music This was all just family.
Cleanliness is not important to host - airb&b has a contract regarding cleanliness due to Covid-19 and a list of expectations and the host did not abide by this agreement. This is a breach of contract. Guests trust air b & b that the safety and security of all their guests is top priority. I reached out to air B and B for help and it took more than 24 hours to get a response and now I am still waiting to find out the outcome 3 days later. Host had the gall to ask for a 5 star review several times after my complaints and he was not apologetic at all. My family and I ended up washing sheets all night so everyone had clean sheets to sleep on we believed him when he said that the sheets in the linen closet were clean. my niece went to use one of the sheets and she ended up having hives all over her body because she is allergic to pet dander. When she started itching all over that’s when we realize these were also dirty. We ended up washing all of the sheets ourselves until 2am. I didn’t want to be a housekeeper this weekend I wanted to get away with my family and have a good time and I ended up having to clean this entire Airbnb. I had to disinfect it with Clorox spray and wipes because I couldn’t trust that it was clean.
I also found roaches when I went to use the bathroom late at night crawling on the floor and I had to smash them and kill them they were also roaches outside in the pool area. Not only was the cleanliness such a horrible issue having to be on hold for more then 45 minutes on two occasions trying to get to Airbnb was exhausting. Having to email back-and-forth while I’m on vacation with my family and having to stay and wait to see what we were going to do because we needed to wait for Airbnb‘s response to try to check out they never responded to me on time so we ended up staying there the last night and ended up leaving early in the morning. I checked into a hotel that Sunday and noticed such a huge difference Staying at a clean hotel and having people that can assist you if you need something right away. I do not think I will ever use Airbnb again because there’s no one there that can help you and try to make the situation better you are on your own and trying to get customer support On the phone to help you it’s such a long and grueling process you have to place your phone on speaker just to wait to get someone 45 minutes later and then you still don’t even get assistance right away and have to wait forever to find out what the outcome would be. I communicated to the host and told him everything I also sent pictures I took pictures of the entire place of the things that I saw that were unacceptable-there were smashed mosquitoes that were left on the wall, cigarette burns on the sheets, cobwebs everywhere, so disgusting. I can’t believe that someone has the nerve to charge $2000 for a weekend when you’re heading into a place that reminds me of a Motel horror movie. Also the bathroom didn’t function well the dial to the shower was broken off so you have to try to finagle it to make it work. And in the end all the hosts cared about was that I left a five star review so other people can be deceived to stay in this horrible place. I do not know how people gave him five stars. Either he paid them to do that or he begs for forgiveness it’s pathetic.