It is with regret that I have to write a negative review on Airbnb. I have been an Airbnb renter since 2016, with no qualms and issues and sad to say there’s a first for everything.
We requested a refund due to arriving on our first night with NO electricity. note: the neighbors had electricity but our Airbnb didn’t. The host was unreachable through app, phone, or text, and did not respond until the following morning. The host apologized and agreed to refund the first night. After checkout, I asked about the refund and she responded with “not sure” and that she “did her part” and that I have to contact Airbnb myself. The host then accused me of leaving the kitchen dirty that she had to “hire deep cleaners” - I wish I took a picture for proof before leaving and lesson learned, I will from now on! First off, with a cleaning fee of $120, we should’ve not cleaned up the way we did and threw the trash. It sounds like she’s giving us a negative feedback to avoid the $99 refund. Overall good location, poor customer service.