We had a few issues with Michael's place that had a huge impact on our vacation. The major issue was that the upstairs A/C was not working when we arrived and was broken during our entire stay. All the beds/bedrooms are upstairs and it was almost 100 degrees each day during our stay. The temp upstairs was about 85 degrees during the night. Most of us slept on the floor downstairs. We have 2 boys under 2 years old that need naps during the day and were unable to have any due to the heat upstairs. We completely understand that things happen that are out of anyones control but we don't think this was even checked before we arrived. Besides the A/C issue the house was great. We were given a slight discount but we strongly believe it wasn't nearly enough for what we had to go though. The communication with the owner was good until the A/C issue. A technician came and left without telling us anything and we didn't hear anything until I reached out to the owner again the next day. When we informed the owner that we think we should get more of a discount he replied saying that all he has done more then enough and that he's getting less then 70% of what we pay due to Airbnb's charges... The owner claimed to have turned on the pool heaters to help compensate us but the pool heaters were not turned on. I'm not one to leave bad reviews but we truly had a bad experience and we think the owner could of handled things a lot better.