Lee was very prompt with replies and information leading up to the reservation.

There was unfortunately an issue when we arrived -- due to some sort of mixup, the room had not been cleaned prior to our arrival, and was in bad shape -- but I got in touch with Lee and he dealt with it immediately. He had a rush cleaning crew called in, waived the cleaning fee on the reservation, and had the MGM put a food/drink credit on our account. I was totally pleased by his quick and thorough response.

So while it was a bummer that the trip started out on an inconvenient note, Lee took care of it immediately, which is the sign of a good host in my opinion. Things go wrong; it happens. A quick and timely response, along with a fair compensation, makes up for it in my book.