Tracy was very friendly and responsive. My daughter's loved the gift basket of snacks. The decor made it feel homely and it's well equipped if you need appliances. We waited last minute to book our trip home to see family so for price and it being close to strip that was great. We really just needed somewhere comfortable to sleep :)
The only issue we encountered was my husband being treated like he broke into the property by the neighborhood Karen while he was trying to step outside to smoke. Tracy lives nearby so she was able to intervene before it escalated any further.