This place was not properly cleaned or even close to any cleanliness standard especially not for Covid-19.
I booked the room to take one of my best friend’s for her bday. When we arrived the room had trash (bottle cork, jewelry, gum, mints, and press-on nails on the couch and floor. The carpet was wet from the mini fridge and there were ash burns along with the ashes still on the carpet (the room was listed as non-smoking). The nightstand and lamp were dusty and there was a large spill on the coffee table that left it sticky which indicated the surfaces were not cleaned, despite the sticker on the door saying it was.
Per the hotel I had to contact the owners who were non-responsive until almost 1am (6 hours later). I was on the phone with Airbnb for over an hour. They weren’t any help other than cancelling our booking and issuing a refund. We didn’t feel safe staying due the uncleanliness of the room and had to search for and book another room which ended up costing us more. Airbnb was not willing to assist in booking another room or help pay for the additional costs we incurred by having to book so last minute.
This took several hours to resolve and completely ruined our first day in Las Vegas and almost ruined the entire trip. We planned this trip in advance with other activities we pre-paid for that we could only do if staying at this location and we had exceeded our timeframe to cancel and get a refund. We shouldn’t have had to look for a place to stay shortly after arriving due to these circumstances.
I am extremely disappointed with the room we booked, the owners and the customer service from Airbnb. I will not be booking with Airbnb again and would not recommend staying in this room. It’s the owners responsibility to ensure the cleaning company is doing their job accurately especially during this time while we’re still dealing with Covid.
The listing wasn’t accurate with the view either. The balcony is Strip facing not a Strip View. I have photos and videos to prove everything mentioned above.