This trip was for our anniversary so my partner and I were excited to stay with the Sahara for the experience and all the great things we heard about it. When we got to the hotel the check in process took 30 minutes with only 2-3 receptionist actually checking guest in, though there were 5 receptionist behind the desk. When it was our turn the receptionist told us the king suite we reserved months ago was no longer available and put us in a double bed room which instantly irritated me because there was a poor reason given as to why our room was given away with no email update or communication of the change. For the “inconvenience” she gave us a complementary drink ticket as if that was suppose to help change our experience. Once inside our room the cleanliness of the room was below average. Our bathroom wasn’t properly cleaned (sink was dirty, vanity had dirt and crumbs on it, toilet had hair and dust on it) so I cleaned it with my Travel Lysol so I could feel comfortable. The floor wasn’t vacuumed and there was dust and dirt on all the tables. Our blinds were broken and our window was dirty. We did have an amazing dinner at Uno Mas! We loved their food so much we kept going back during our stay. Through the week during the day there was loud construction going on that you couldn’t sleep through. When we had long nights from exploring the area we were woken up early by all the noise which was annoying. We decided on Thursday we were just going to rest and enjoy the room (beyond the noise) and decided to order from Zeffers. That was a waste of 65 dollars. We ordered 2 burgers with fries, wings, and sparkling waters. The best part of the meal were the 3 wings we ordered and split. The burgers weren’t seasoned and didn’t taste as described. After 2 bites we threw it away. No one came to clean our room during our 5 day stay nor provide clean towels after asking. The checkout process was easy and painless. We were able to check out via text and be on our way.
I wanted to enjoy this hotel but the experience didn’t live up to our expectations for our first time in Vegas and our anniversary. The pros about our room was the view, the mirrors that light up, comfortable beds, and decor.
As much as I want to give this place another chance, I doubt we will be staying here again after this experience when we return for future trips.