I had high hopes for this stay given the reviews but this has honestly been the worst Airbnb/host experiences I’ve had and I work in STR’s.
There were so many issues I ended up requesting a refund.
1. CHECK IN DIFFICULTY: When the first half of the girls arrived, there was difficulty getting into the property. The check in instructions were not clear and stated that we would receive confirmation of a code, which we did not. When I asked what the code was we did not receive a message back. We luckily guessed and were able to get in.
2. CLEANLINESS: there was fece marks in the primary toilet, a used tissue on the stairs, dirty towels in the laundry room basket, dirty dishes placed back in the cabinets, cigarette buds everywhere in the backyard, hair on the bathroom floors, the baseboards had dust and hair, stained towels left out.
3. LACK OF PROMPT RESPONSE: i notified the host and Airbnb of the cleanliness issue and the hosts response was, “my family cleans the home and I’ve never had a complaint, all issues should’ve been reported within a few hours of checking in. You’ll need to contact Airbnb for further help (i, the name on the reservation, notified him within 3hours of my arrival as soon as these were made aware to me). I took me contacting Airbnb support 5 times via phone and several times via chat. This was AFTER I provided all documentation requested.
This stay was so frustrating because we would’ve been understanding had the host offered to have his “cleaning crew” come back and actually clean the home because there is no way it was other than the beds being made. We won’t be booking with the host again unfortunately. I do have all photos and messages to confirm everything and timelines should anything be contradicting.
Good luck to anyone who does.