Eileen was very nice and responded back in a timely manner, but house not so much. It is more of a cleanliness issue. Once we arrived, the pool was dirty, it had little bugs and tons of leaves in the water. The walls and doors seemed to be dirty, as well as the blankets and pillowcases in the master bed. Another thing were the beds. They all seem to be old, VERY creaky. We have kids who are not very heavy, but every time they would move on the bed, it would just creak so much. Pool table is also very dirty. Floors seem to not have been mopped in a long time bc the kids feet were dirty-black after a few minutes. Again, Host was great, house not so much.