Cockroaches. Let's start there. We noticed them any time the kitchen light was off. We trapped one as proof. They scampered around my feet while getting a water once and frightened me. I demanded a partial refund, and the host eventually agreed after sending proof of the roaches. That refund hasn't arrived 3 days after that agreement. On top of all that, I feel that their 5pm checkin is late, and the 10am checkout is early. We missed part of our event because we had no place to put our bags and the host refused to let us drop off our bags early...again a 5pm checkin caused this. The standard is 3pm.