The house is beautiful with great amenities, and Hayden's team is very helpful and communicative. I was really looking forward to this trip, as a reunion with my college classmates on the joyous occasion of our dear friend's wedding.
Unfortunately there were some issues with the cleanliness & maintenance of the house that were very much not up to superhost expectations. When my guests first arrived about 30 minutes after check-in, they discovered that the trash cans were all full & several of the beds were unmade. We were able to get in touch with Hayden & the cleaning service was sent out - unfortunately, they cleaned up but made the experience worse. When we checked the sheets an hour or two after the cleaning service had been there, we discovered very suspicious stains (and trace bodily fluids) on the beds which had been unmade earlier. It seems like they'd just made the beds without swapping the sheets between guests - disgusting! It was pretty late so we just washed the sheets ourselves, which is definitely not something I expect to have to do at a nice Airbnb. Also on the first night, we discovered that one of the showers was thoroughly clogged and drained poorly when people took showers. As we were in town for a wedding the next day, I got in touch with Hayden again to ask that a handy man be sent out to repair that & swap out the water filter on the fridge (which was indicating that it needed to be replaced). It was pretty late at night but Hayden replied quickly & said someone would be out. The next morning, I reached back out to see if they would be sending someone. The handyman showed up around 12:40 pm & was able to take care of the shower and the water filter for us.
After that, it went pretty smoothly! Everyone loved the pool table (it's got a bit of a slant but that just makes for some fancy trick shots), and the pool out back is very nice. The jacuzzi was slightly colder than ideal but was pleasant nonetheless. We took pre-wedding photos by the mural - it's beautiful in person!
We also enjoyed the location of this Airbnb. There are many great restaurants nearby, I had the best biscuit I've ever eaten at a place called The Stove.
After we checked out, I got a call from someone on Hayden's team & told them that we were overall disappointed due to the cleaning issues. They offered me a discount on a future stay, but I don't anticipate returning to Vegas so we ended up getting a refund on the cleaning fee, which was nice but doesn't erase the extremely gross act by the cleaning crew of NOT changing the obviously used sheets. All of us were hanging out from the time the cleaning service left to the point we discovered the stains, so I know it wasn't any of my guests. Hopefully this was a one-off issue and this won't happen again, but it did cast a shadow on what was otherwise a very pleasant stay at a beautiful home.