I sent Ka a message before getting on the plane to Vegas for the code to get into the house. I had to wait almost 6 hours to get the code (8:30PM) . It ruined our dinner reservation I had booked months in advance because we were waiting at the airport trying to find a new place to stay. Thankfully Ka finally responded. But there was no apology for the delay and lack of communication. The house was obviously newly renovated. But decent for the price. The bedrooms were all comfortable. We turned the heater on before going to bed and woke up in the middle of the night freezing. We learned the next day after Ka sent a maintenance person over, the coil for the heater was broken. He was very apologetic and provided each room with a space heater which was very nice and refunded some money due to the inconvenience of the first night. The biggest problem was him not responding in a timely manner the day of check in. He was very good at responding and helping after the first night.