This was a strange process for us and we’ve used Airbnb many times. The address given to us through the app after booking was not the address of the apartment, it was a completely different apartment complex. Check-in was advertised and listed as 3pm with a lockbox, but we were told we couldn’t check-in until 5pm as the host needed to meet us in person and that’s the soonest she could get there. This was frustrating as we’d been on the road all day with a dog and toddler and were expecting to show as advertised and get some sleep.
There was no lockbox as advertised because the keys were given in person. All of this was communicated through text versus the app’s messaging system, and after the check-in window had opened.
Upon arrival the person who met us was a completely different person than the profile photo had shown on the app. During our stay we noticed that the pool that was advertised was still under construction and nowhere near completion.
All of this was very frustrating, and had this been a trip for just my wife and son I’d have felt very uncomfortable with so many last minute switches and inaccurate details.
Aside from these issues the apartment itself was very clean and modern, and checkout was a breeze. I hope these issues are fixed for future guests to have a seamless experience.