Thelma and Patrick are very quick with communication. I never had to wait long to hear from them after sending a message. As far as the place goes, it was of good value. It's not the Ritz by any means, but it is super close to the airport and the strip. I was a little concerned by the questionable neighborhood (I come from a small town so bars in windows and transients roaming the streets is a little foreign to me), but we didn't ever have any problems. There is a bunk bed with a pull-out bed underneath in one room and a queen bed in the other room so it easily sleeps 5 people. I was a little confused why the bunk room beds were lacking bed spreads. Luckily, it was super hot so the sheets were more than enough. I never was able to figure out how to get the a\c to stay at a temp lower than 84 for more than a couple hours. If you are staying when it is cooler I would recommend contacting the host and requesting blankets for that room. One other thing, if you are a light sleeper you may want to bring ear plugs. These beds a major noisy. Anytime you turn over it sounds like the bed is going to come down. Overall I would stay here again if I have a few people with me as it is more affordable than getting 2 rooms a motel.