First and foremost, Gerald is an amazing host. He responds quickly and makes sure everything is on track for your stay. It should be noted that most of my complaints are about Palms Place directly, and not with Gerald's actual unit.
We booked the space for our company holiday party. The price was perfect, and the space was more than large enough for our party of 45. Check-in was a little difficult, as the room wasn't ready on-time. The staff said the host was notified the room wouldn't be ready, however they wouldn't show us proof of email when asked. After about 45 minutes of fighting with the front desk, Gerald contacted them directly and demanded we be let in the space. They obliged with stipulation of not entering certain areas because cleaning still wasn't finished.
We had 3 car fulls of party supplies to bring up to the unit. This is when we were told that the cart fee is $20 per cart (the fee is only applicable if they are transporting anything other than luggage). As we were unable to unload and transport everything ourselves, we had to pay the fee. They do offer to charge it directly to the room, or they do accept cash. Once the cars were unloaded, I was told by the front desk that we had 2 spaces available at the valet for the unit. Upon driving two of the three vehicles to valet for parking, we were told that only one space was permitted. I had them contact the front desk to correct the issue. However, they would only clear us for 1 even after telling me it was 2.
Once in the room, the cleaning team of about 8 people were still cleaning, and we weren't granted access to the kitchen, nor the master suite. Unfortunately, that is the only areas we needed to be in to prepare for the party. Cleaning finished in a matter of minutes, and we were cleared to begin set up.
Once in the unit and starting to prepare for the party, we stared noticing a few issues. First was the lighting. The living room, gaming area, and both bedrooms had very dim lighting. The gaming area is the darkest area once the sun goes down. The kitchen/dining room area, as well as the bathrooms are they only bright areas in the unit. Next, the unit offers Harmon Kardon speakers that hook up to your phone for music. However, one of the speakers didn't work due to battery corrosion, and the other speaker would only connect to your phone for a few minutes before having to be reconnected. Next, some of the drawers in the kitchen would not stay closed, especially the ones next to the microwave. We tried everything to stop them, including emptying out the drawers. We ended up having to tape them closed. The last issue we had was that some of the chairs were broken and missing feet. We ended up just putting these chairs in one of the bedrooms so no one would use them. It wasn't a big deal, because the unit is full of seating options, but it was still an issue we ran in to.
Overall, the unit is great. The view alone gives this space 5-stars! But because of some of the issues we had brings it to the 4-star. I would 100% rebook this room if needed. Like I said, a majority of the issues we had were with the employees of Palms Place, and not with Gerald or the penthouse space.