Online the house was amazing! When we arrived the house was still nice it just wasn't as clean as we expected. We did arrive early , but by the time the walkthrough was done it was 1:00 pm. Early checkin commenced at 1:00pm. We were told that the pool had just been treated and wouldn't be ready for a few hours. This was understandable, but I assumed when we paid for early check in that everything would be ready for use by 1:00 pm. The house was huge and perfect for the 16 of us as far as space. We were disappointed that the master bedroom had 4 beds in it. We were planning on giving that room to our mom, but it made no sense since there were 4 beds in it. The apartment was nice, however there was a huge bug smashed on the wall above the second bed that the cleaning people didn't remove so it stayed there our entire stay. There were also bugs in 3 of the beds...not sure if that's just a Nevada thing or what! The linen in a couple of the bedrooms were not clean...they were stained which I found to be very disappointing as there are several washing machines at the property. Many of the utensils in the kitchen were dirty and the floor was sticky in various places like the living room, the kitchen, the apartment and one of the bedrooms. The communication wasn't the greatest. I inquired about early check-in 3 weeks before our stay via message. I didn't get a reply so I called Yoki a couple days after I sent the message and he said it was ok and told me the price and time. When we were about 10 minutes from the house on the day of check-in I noticed that I had a message that was sent at 7:00am telling me to let them know if I was going to check in early which I had already done. I then called Yoki to make sure it was still ok like we discussed a few weeks prior. Rather than let me finish, he cut me off and told me early check-in was fine...he said something about the staff sending that message. I then called him back to make sure the address wasn't South Mercer because that's where the directions accessed from the Airbnb listing take you to. He said that that's happened before and that the house was in fact on South Spencer. We drove 20 additional minutes to South Spencer. When we arrived Yoki showed us around. There wasn't any video or picture taking like the listing said the walkthrough would entail. It was just showing the many rooms, bathroom, the pool area, and the thermostat. I gave the money for early checkin to Yoki and then they ( the cleaning ladies and owners) left . Shortly after they left I messaged Yoki to ask about the air conditioning in the apartment as I forgot what he said. His reply was "I showed you the ac controller in the game room". I dreaded asking about where the garbage cans were because his responses or lack thereof, gave me the impression that I was bothering him. On Tuesday morning we were in the pool and the landscaper showed up blowing stuff outside the gate. We thought it was strange that no one notified us that someone was coming and it was even stranger when he came inside the backyard area. Had we known he was coming we would have been prepared and not surprised. He left the front gate open when he left. I pressed all the buttons on the gate opener I had and none of them closed that second gate. We waited and it never closed. After it had been open a couple hours I messaged Yoki and got no response. Some time later the gate magically closed...with no explanation or apology. On Wednesday the pool guy appeared while the kids were swimming...yet another surprise. He said the kids needed to get out for a treatment to the pool that would take 45 minutes. No one told us these people were coming and it would not have been an issue if we had known. Instead it felt rather intrusive that they were there unbeknownst to us. The pool was ok, it just would have been nice to know about the huge step down from the side nearest the gate. And if you're not careful you can hurt yourself on that huge step trying to get up. The backyard was nice, there was just an invasion of roaches and grasshoppers at night so there was no hanging out and enjoying the backyard at night. On the morning of checkout we cleaned up and waited til about 10:20 for the walk through to happen where additional videos and pictures were to be taken. No one reached out so we took videos and pictures of our own. I messaged Yoki and told him we were waiting for someone to come and do the walk through. He replied "We are dealing with something, we will be there shortly". We left the remote for the gate on the counter and left as check out time had passed and we live 8 hours away.