We booked the property after our first booking was canceled. Carlos was accommodating and for most part did a good job as a host. There was a problem with the coded door entry before we arrived and we were left with 1 key for the 8 of us to deal with which was very inconvient for our group. I messaged Carlos in regards to getting a second key and didn't receive a reply until the next day. In his reply there was no resolve to our single key problem. Carlos stated that he ordered a part for the coded entry but it wouldn't arrive in time for our stay and still no resolve for the single key issue. We worked out ourselves but again it made it complicated as a second key would've made it much easier. I also added 1 person to the guest list and we didn't exceed the number of guest but I was charged an extra fee which i felt wasn't fair being the home sleeps 10-12 and we only had 8. The home is beautiful and spacious, in a quiet neighborhood. We were comfortable and had room to spare.