Make sure your flight doesn’t get cancelled because Doris will not give you a refund. Our flight was cancelled the morning we were supposed to leave and there were no flights going out until the next day. I immediately contacted Doris and provided her with the email screenshot that our flight was cancelled.
I politely asked for a refund but was told that isn’t the policy. Considering the extenuating circumstance, I feel Doris could have expressed more compassion when dealing with the situation. We ended up never making it and Doris didn’t seem to care too much because she got to keep our money.
Doris, you need to have better solutions for your occupiers.