Vick was very responsive to my communications. For "service" I would easily rate Vick an "A". I had stayed at another Palms unit a year ago and this was a much better experience. Although only on the 8th floor the direct review of The Strip was beautiful. All these units are basically the same so I knew what to expect having stayed at Palms previously. As before, my favorite part of the room is the killer and monster size jacuzzi bathtub and the accompanying rain shower unit. Vick had the small kitchen fully stocked with tableware, utensils etc. which is good. Many units don't and you have to ordert hose extra's from Room Service sometimes incurring fees. One small complaint is the internet access. I was not aware that Palms only allows "free" acces for 1 device. So if you have an Ipad, an Iphone and a laptop (which I did) then you only get free internet for 1 of those devices. The others you have to pay for. I think that policy should be fully disclosed to prospective renters. Other than that, everything else was excellent and I certainly would consider staying there again. Vick also left a nice bottle of wine as a welcome gift which was a nice touch. All in all and very positive experience.