We were shocked to see how dirty the house was when we got there. We immediately contacted the host and sent them pictures. They were relatively prompt in addressing our complains by sending their property manager over in several house to handle the issue. To be fair with the host, it was their first-time hosting and the cleaner they used weren't up to the task. Having sad that, it was still un-acceptable how the house was when we checked in. We paid lot of money for it. The host even agreed to refund the cleaning fee and promised to change the cleaning company.