I hate to be rating three stars. I have previous stayed at the same Airbnb company, different room. I had a superb experience my first time, unfortunately my experience this time fell short. The room, location, and customer service/response time from SVS themselves was as always great. Where it fell short was the housekeeping and communication with Palms themselves. There was multiple issues with housekeeping that needed to be addressed, after having to call palms directly as stated from SVS this request was not made four different times. Finally, I believe it was Rhea that stepped in and made a call directly to Palms supervisor and “bam” magically housekeeping comes with ten minutes. By this time (3 hours later) , it was to late. I had made arrangements to stay elsewhere especially with COVID-19 I did not feel comfortable sleeping in an unsanitary room. I do not feel negative towards the Airbnb company nor the rooms themselves, both were amazing. It was just unfortunately, my experience this time. SVS has been STILL in communication with me and making sure my request from the backend have been met. I am confident that they will make sure Palms is on top of their sh*t next time.