We had a fabulous 10-day vacation in Lake Las Vegas and Cristian and Mariana’s accommodations, open communication, and genuine care for our experience were the difference makers!!
We have been going to Lake Las Vegas and staying at The Viera for years. This however was the first time we booked one of Cristian and Mariana’s properties. We chose one of their properties because of the great reviews we read. I now understand why all of their reviews are so positive.
We stayed in unit 317. It was clean and homey upon check-in and ready for us to kick-off our vacation. The building was undergoing some water issues which meant that all units in the entire building wouldn’t have water for four days between the hours of 11 p.m. to 6 a.m. This of course is out of Cristian and Mariana’s control but we appreciated their daily reminder and progress reports from the HOA that they sent us. It was great to receive the reminder and as a result, we planned accordingly.
The only maintenance issue we had was that the air conditioner wasn’t working properly on day 2. I sent a text to Cristian and Mariana making them aware. They responded within ten minutes and had their maintenance man Carlos at our condo within 20 minutes. Carlos was so friendly and had us back up-and-running in no time. I was so impressed how fast this was rectified. It showed us how committed this team is in ensuring their guests are taken care of.
We also appreciated that the kitchen had all of the gadgets, cookware, and place-settings that you would find in your personal home. We were able to go grocery shopping and have a fully operational kitchen to utilize for any of the meals we elected to have in.
We also did laundry a couple of times and the on-site facilities are very convenient. I appreciated that all of the machines were outfitted for credit card payments vs. coins. Who even has coins anymore? 😀
We loved the underground parking spot that came with the unit. It ensured we always had a place to park since it is such a premium within the community and the car was always cool when we got in it.
We also enjoyed the blazing fast internet speed in the unit and that all three televisions there were set up with all of the highest rated tech to watch our favorite shows and events whenever we wanted. Bottom line: No one had to forego any of their creature comforts while staying at one of Cristian and Mariana’s properties.
Thank you Cristian and Mariana for making our vacation seamless and enjoyable at The Viera. We couldn’t have had a better experience. I will never go to Lake Las Vegas again without booking one of your properties. Our overall experience confirms that you have gained a life-long customer with us! ❤️😀