Theresa has a way of not really addressing the issues at hand but justifying it. Prior to booking I ignored comments with negative reviews as I thought it was a one time thing and people over exaggerate. When reading Theresa's response to those reviews you feel like why are people blowing things out of proportion as Theresa is the victim here....until it happens to you.
Pros: Theresa was kind enough to allow me to check in early and when we arrived there was water and condiments in the house, which saved us an immediate trip to the store (108 F outside temp.)
Cons:Theresa was informed of the dirty shower curtains and shower mat, dusty fans, food crusted pans, and hair on sheets. No response from her for 3 days. I had 4 seniors with me so I decided to wash everything myself and replace the shower curtain and liner. I texted her telling her I took care of the problem and that was that.
The last night before check out I entered the house and when I went into the bathroom and found the mats replaced. I was shocked that someone entered the house unannounced as all our things were lying around. When I confronted Theresa and told her how that was a breach of Privacy, she stated she was in the area to pay her cleaning lady and decided to stop by. She rang the bell, no one answered. That is still unacceptable to walk in. In her ad she stated she travels most of the time but there is a friend close by if we need assistance. Surprisingly, the whole week we were there not once did she think of this friend or cleaning lady to help with our issues.
She has a wonderful way of downgrading the problem rather than understanding these are issues that need to be fixed.
We had a storm where we had no power all night with 90 F weather outside. is the storm out of her control-Yes! of course I don't blame her for that night, but to check in saying " do you have torches or candles, " or the offer for her to provide lanterns would have been a decent thing to do.