please refund me. You refused my stay and treated me poorly in the lobby until I broke into tears when I was just asking for customer service/support on how to navigate not having a physical card. I was told cash and apple pay isn't accepted and that this is airbnb issue and they will refund you but the matter of fact it is your company in charge of refunding me and you were so unwilling to help. If I didn't know better it would seem like a fraud /scam operation being performed where you deny airbnb clients any customer support and taking the booking fees because your untrained staff is unwilling to show humanity and give any support to someone who was handicapped. If I do not recieve a refund I will take this to small court claims and will continue all over social media and review posts mention how dehumanizing and fradualnt your company is.