You can expect to take any concerns you have seriously, and for him to respond to you in a timely manner. If you ever need anything or have any questions, he is quick to respond and ensure that you have what you need. He fixed not only a drawer which came undone during our stay, but immediately enlisted the help of his AC repair service to come fix the unit in the middle of the summer. To my partner and I, he has been a reasonable and accommodating host.