This was the worst Airbnb experience we have ever had. We arrived at the property (after prepaying “Shelly” over $1600 ) & were told we had no reservation. We messaged ”Shelly” with no reply. After driving for five days through two blizzards, this was a huge blow. We called the phone number on the check in instructions and talked to a man (not located in the US) who put me on hold for 20+ minutes. When he finally came back on, he said the room was occupied. He stated that they double booked and the other person checked in first (even though we reserved for 10 days, but not to worry if we go on Airbnb and cancel the reservation they will refund us the money. We had to scramble to find another reservation at the last minute, in Las Vegas, during the marathon weekend. We spent double what we had planned. We will not use this platform again. To add insult to injury “Shelly” messaged us yesterday to make sure we were enjoying the unit. Spoiler alert: she doesn’t exist..