Unfortunately the Airbnb was very dirty, and the apartment itself in very rough shape. All security gates onto the property are completely destroyed, trash blowing around, etc. found bugs inside, smelled of weirdly fresh-yet-old paint, and a lot of filth. In very bad condition.
Communication was pretty good, they were responsive and receptive to my issues and ultimately had the booking canceled and a full refund issued within an hour. The company was apologetic and cooperative the entire time, so no complaints there.
Just do a better job on the property next time, y’all.