There were a lot of issues with the place during our stay, no towels, pool wouldn't heat, heat in the house only worked half of the time, it was dirty, the dishwasher didn't work. That said Cloud Castles was very responsive and tried to fix all they could, which was difficult on a holiday weekend. Unfortunately even if everything was in order I couldn't recommend staying here due to the location. Sadly it's just not a safe neighborhood in my opinion.