Our search criteria specified balcony and Eyal’s Condo came up. Our confirmation stated “Palms Place Beautiful and View 51 floor with Balcony”. Upon checking in we immediately noticed that the balcony was locked and that we didn’t receive a key. Eyal said that the building changed the policy, however, we were not notified. He further claimed that he did change the description prior to our reservation which isn’t true because our confirmation email still read; BALCONY. Furthermore, the shower diverter’s handle was broken, the tissue was used, and the sofa had cigarette burns. On top of that, the pool was closed due to ‘weather’. An hour later we checked out and transferred to a different hotel. Eyal only refunded us $120 from $366.32 which is unacceptable.