We live about 6 hours from Heather's place. The confirmation page didn't have check-in instructions. I reached out when we were about 2 hours away so that we would have time to chat and get the details we needed. My boyfriend and I both had to reach out to Airbnb support, only for Heather to respond back with I thought your stay was on another day. We had to completely change our plans once we made it to Vegas. This was the worst experience I have had with Airbnb.