Shari was kind and communicative throughout our stay, and very helpful when we had any questions or concerns! We absolutely adored the pool, too. Several of us were working remotely while staying in the home and the WiFi was able to accommodate all of us. My one note is that the house had been lightly cleaned, as the listing states, but did not seem to have been more deeply cleaned in a while. We had to wipe down most of the surfaces when we first arrived.