Rami response to me was very quick and checked in on us. The house itself was amazing. I’ve seen the reviews about the outside of the house but I don’t mind the outside bc it’s exactly as the picture shows plus the inside is amazing due to all the amount of space! My teen was able to have her own room, my boys had their own and young girls had their own room as well as us the parents having our own space. Kids enjoyed the game system the air hockey and although it was cold my crazy kids still enjoyed jumping into the pool! There is a LOVELY park walking distance to Ramis place and my family enjoyed walking there. They have a water area but it was off I’m sure due to it not being summer yet. The house is located in a pretty good spot as it was not too far from any of our adventure locations (red rock canyon, Hoover dam, the high roller, the mall & the buffet we went too). My family would definitely love to come stay again!