Monday, 11/21/2022, Upon check in, the entire unit was dusty and smelled of old musty strong cologne. My daughter had to clean and dust the whole unit then some time later after having to use the toilet, the seat itself was sliding from side to side which is unsafe and absolutely unprofessional. For an elderly person like me, this could be detrimental to my actual life and it’s almost comically absurd how you’ve neglected to maintain your unit simply up to safety code. As the night progresses, I learn that the heater is broken around 1:30am as I’m freezing at this point, called the hotel and hotel staff had to come into my unit to attempt to fix the issue. He was there for about 40 minutes just to tell me he couldn’t fix this issue and came back and gave me 2 blankets. At this point I am absolutely exhausted and frustrated and angry because why wasn’t this unit checked over before the next guest? Why wasn’t there a walk through prior to a new guest?!!? I then had to leave on my first evening around 2am to find an actual comfortable accommodations. The next day, they tell my daughter they will call her once everything has been taken care of and fixed only for them to call me directly and tell me I have to be there in order for them to fix the heat and toilet seat and never actually called my daughter back. Once the unit heater and toilet seat (at different times of the day) were fixed, I then set up my computer in order to join a conference call and the office seat is broken and I almost fell off it. The first 24 hours which was the most exhausting and crucial part of my check it was absolute chaos and series of the unprofessional behavior. I felt gross and dirty in the room and was covered from head to toe the entire week I stayed after my daughter has cleaned and disinfected multiple times. I could’ve stayed home for the same set up. To add the cherry on top, your company attempted to offer me $49 for that hell of an evening. I would like to know how you justify that it equals to my whole experience? I have attempted to contact air b&b multiple with no luck on speaking to a live agent. I hope you will further take better care of your units for future guests. I will never use your listings ever again.