Host did everything perfect except a better explanation of where to check would be helpful.. We stood in a 30 minute line at the MGM only to find out that we were in the wrong entrance. The check in place is a totally different building all together. The hotel check in process was godawful. Worst customer service. Slow Slow Slow. Noone knew what the heck they were doing. Then went to the pool to which was a mile walk only to find out the girl at our check in process didnt check one box allowing me to buy anything at the pool. I gave her my credit card but stupid girl didnt give me access to buy food or drinks with my own card!!!!!!!! So we stayed at the pool hungry and thirsty and only could get water with ice from the bar..... To long of a walk to go to the room and fix the problem. Didnt think I had to take my credit card to the pool UGH!!!!!!!!!!!! Then Room Service Yikes ..... Another problem!!!!!!! BEWARE