I arrived at the hotel around 9pm. Inner Circle of Palms Casino Resort did not have my reservation on file. According to the front desk spokesperson, Ben did not send in my reservation information to them. According to Ben, it was sent in. I was told that the Inner Circle staff ended their shift and left the hotel at 8pm that day. There was constant back and forth between the hotel staff, myself, and Ben. In the end, I had to pull up the email confirmation myself and forward it to the manager on duty at Palms before I could check in for my hotel room. This unnecessary issue took over 1 hour to resolve.