Nicholas was out of town during my stay, but was always quick to respond and willing to help. Great condo to stay at, and better than on the pictures. Glad I could stay there. Based on other reviews, I was expecting WiFi and hot water could pose issues. But the hot water worked fine. If WiFi is bad at all, I recommend unplugging the modem/router for awhile when you're out, to allow it to cool down. After that WiFi works great. My only regret would be that I couldn't stay in the condo longer, which means it's a good place :)