William was very quick to respond. I was looking to find a place to stay within a couple of hours of booking as I wanted to stop and sleep for the night with my family. We were traveling from Zion to SoCal and were exhausted from having too much fun and adventures. William responded within minutes. The place was extremely clean and check in was very pleasant. During our casual conversation about why we were staying during check in, the very courteous lady (forgot her name) Offered a late checkout of 2 pm so that we may all be able to sleep in. Very pleased with the service and clean and comfortable place to stay