I have stayed at Palms Place close to a dozen times as well as I stayed in another Palms Place unit the 3 nights before I switched to Mike's place (I just wrote a 5 star review for that stay). During my previous stays I have always had very positive experiences with only very minimal disruptions which did not affect my ratings. Unfortunately, my experience with Mike's unit was awful and this is the first sub-standard review I have written for an AirBNB stay.
First off; when I checked in around 3:15 p.m. I opened the cupboard and noticed there was only 1 single small glass and Zero plates. None. There were 2 coffee mugs but only the 1 very small glass for drinking. I contacted Mike and he told me to contact "Housekeeping" and they would send up glasses and plates. When I called Housekeeping they told me it is not their responsibility to provide tableware because it is a privately owned unit it is therefore the Owners responsibility to take care of that through "Inner Circle". Housekeeping said they could send up plates and glasses but they would charge me a Fee for that. I refused to pay any fee for basic amenities such as glasses and dishes and was told some would be sent up to me. When they arrived they sent up 2 additional small glasses and 1 (One) plate. Every other unit I have stayed in at Palms Place had ample stock of glasses and plates.
The 2nd disruption was the air-conditioning unit. It was Not working properly and it felt between 75 - 80 degrees inside the unit (the outside temp. in Vegas was around 108). Again I contacted Mike. He offered to try to get an engineer but since I had just checked in I decided to wait awhile because I know that it can take the air unit some time to become fully effective. I had the air unit set on "High" and "Cool" and set the thermostat to its lowest temperature setting which was 50 degrees. After 1/2 hour there was absolutely no cooling. Then I left for an hour or so to the casino hoping by the time I got back the apartment would be cooler. It was Not. The whole time I was there the climate inside the room was miserable. Mike's response to me was that he has had guests in his unit since late July and nobody else has complained.
Thirdly, the Ice-maker inside the Fridge was not working properly. When I checked in around 3:15 I looked in the ice-maker and I saw about 6 to 8 small pieces of ice. Not even enough for 1 drink. Again, I know when they start a new cycle for a new guest it takes a little while for the ice tray to start filling up. As mentioned above, I left the room for the casino for a little over an hour. I got back around 7:30 p.m. When I got back I counted about 14 small pieces of ice in the tray. So between about 3:15 to 7:30 (over 4 hours) the ice maker generated about 14 small pieces of ice. I took photographs of the ice. I contacted Mike and rather than try to help resolve the problem he became defensive and his response to me was: "Check out all my reviews. I have 374 reviews". That was his response. I was told to contact Room Service and they would send up a bucket of ice. I did that and to add insult to injury they Charged me for the ice.
The view from the apartment was great. The internet worked very well and the apartment was clean although it was lacking the 1 lounge chair (the one that goes next to the small round table by the patio). All other units have that chair. I don't know why Mike's unit did not although at that point I didn't care anymore.
Out of close to 1 dozen stays at Palms Place units I guess it was the law of averages that eventually I would have a bad experience. Hopefully, Mike will learn something from this and make more sincere attempts at improving on Customer Service.