We had a little confusion about the process with the hot tub, but that was probably our fault. Based on their quick responses, I'm sure I could have clarified the process prior to arrival. They always responded to messages/ questions within 5-10 minutes.
The place was very nice and gave our family plenty of space. There is good seating in the living spaces, allowing us to gather together to chat, play games, and open Christmas presents. There could be more seating at the formal dining table (maybe an extra chair on each side would help; there is enough space in my opinion), but there is also a kitchen table, so we were able to all sit comfortably for meals.
The bedrooms were very nice, especially the master. Given our large group (10), it was nice to have 3 bathrooms, all of which had showers.
Overall, this was a very nice place and my family enjoyed our stay!