I booked this place mainly because of the balcony & cool modern bathroom. The balcony was locked ,when I contacted Anika she simply stated that it's for guest who book 30days or more. she dint apologize or consider my inconvenience. I will book at the palms again but never is she host the place. Iwill memorize her name. I book all the time in Vegas ..stayed here many times before, never had an issue until this time.