We scheduled this unit for two nights, and missed the first night due to weather. No problem, it happens. The problem begins when we show up 24 hours after our reservation started, walk in, and the place is filthy. The sheets had stains, the bed wasn’t made, there were dirty dishes in the sink, food on the counters and floor, dirty towels on the floor, and the trash can was full, and there was standing water on the counters.
We reached out to the host via a phone call and they didn’t answer. They finally responded to a message through the Airbnb app and they promised someone would come clean it in an hour. We then asked for a refund because we had a cranky baby and needed a place to go and she said she would ask her manager and call back. Two hours later, she never called me back but just sent a message saying the unit was clean. Our experience was awful, and we won’t be staying here again.