Host has excellent responsiveness to all inquires which was greatly appreciated. But it should be noted, questions were asked & our entire get away trip was selected based on amenities and pool. And upon arrival we were told the pool was not available. So we thought we’ll pay some $ and go the spa. That’s when we learned many of the perks/amenities weren’t available because the palms hotel it’s attached to isn’t open. In fact; it’s been sold and is in transition. That was a HUGE bummer. 109 coming in: no pool, no spa and be prepared to walk alll your stuff a distance to the elevator and room. There’s no close loading/unloading or assistance.
Discouraged, me & my BFF were hot from the weather when we entered the room which was stuffy &’warm even though the air was on. We had to lower the thermo which was noisy. The room was nice but not private. This set up is more for couples than friends or anyone you don’t want to see your silhouettes & skin color while showering. But oh! Was a nice surprise to have a rain shower. And the tub was nice but a little off color. My bestie liked it for the depth & jets but it’s not set up to lay back & lounge.
The room cleanliness wasn’t “great” but not bad either I guess. The carpet had some “crunch” to it. The bed sheets had dirt on the sides, black marks on the pillows. When we asked for towels and coffee they said it would $5 each because it’s a private room. I guess I didn’t understand how that all
Worked. We were told we would be charged to use the mini bar but there was nothing in it. Would have been nice to have the option.
The kitchen was nice: we were told there wasn’t a coffee machine but there was bit you’ll only get two pods of coffee before they charge you $5 so bring your own coffee pot.
Also the elevator or something makes a constant high squealing randomly throughout the day & night. Depending on what kind of sleeper you are, expect to be awake lots of times throughout the night.
I’m sure this is great for some who have little plans to stay in. But foe us, this was suppose to be a stay- cation away from home. We selected it for that entire reason after looking at 30-40 places near the strip. So we were not thrilled with the lack of/and not told we couldn’t access the palms. No pool-they shut down for two days for repairs they said. Maybe that couldn’t be helped but it really sucked with our plans for our whole time.