Check in staff were a bit unhelpful, but there was a huge conference so they were probably more frazzled than usual.
Pool and dining cafe and Starbucks were all severely understaffed too so huge lines, again likely due to conference attendees.
Nothing that the host could have done better, just be aware that if a huge conference is at the property, the staff is not super efficient.
Also Ubers/Lyfts get auto routed to a pickup spot at the farthest tower. Not good to have to walk 10 min with bags or in 110 degree heat. Try to call them and explain the FIRST tower is tower 3, not where the app routes them.
Room itself was great. Bed super comfy. Kitchenette perfect for leftovers and groceries. (Didn’t actually cook anything.)