This was the WORSE experience we ever had in a vacation. Everything went smooth (including communication with hosts) until the day of our check-in when we were not able to check-in! Not only that the hosts did not send our info to the font desk in order to allow us to check-in into an apartment we reserved long ago and paid in full, but they did not send us any message or notification that they are cancelling our stay and they never responded (to this day - 3 days later) to any of our many almost desperate messages. It is like they disappeared from this Earth, while only 3 days prior to our check-in they send us a message with details for how to check-in and wishing us a great stay. What an irony! Imagine that we booked what we hoped to be a "dream" vacation about 5 months in advance. We paid everything as needed and communicated with the hosts on regular basis. Then, we were denied check-in when we arrive at Palms Place around 10PM tired from a long road trip and with two young kids in our car. We were told by the hosts that we can show up any time for check-in and all we needed tp do was to show our IDs at the front desk. That is exactly what we did but the person at the front desk after many checks told us that the host never communicated my name or anything related to our vacation rental and therefore we cannot check in. Imagine having two young kids tired and cranky in the car and being denied accommodation for which you did the reservation long ago and everything was paid for. We sent multiple text messages to the host after attempting to talk (they did not answered and their mail box was full) and have not heard back anything to this day. We were completely ignored and left to find a solution very late in a huge city like Vegas. We called Airbnb and those folks were accommodating, kind and helpful (thank you Airbnb). They tried to contact the host themselves to no avail. After a long time on the phone with crying kids in the car and completely exhausted physically and physically, we found out from Airbnb that our trip is cancelled by the host (note that they never contacted us in person to tell us about this cancellation) and we will receive a full refund. Obviously, we appreciate the refund, but how about our spoiled vacation, our stress and what to do next? We ended up driving through the night back to our home in California and only God helped us to arrive home safe, but so exhausted and longing for our "dream" stay in Vegas... I wanted to take the time and write this review, as I sincerely hope it may prevent this to happen to anyone else. No one deserves this. And, unless this host disappeared or has amnesia, there is no explanation of what happened to us. As for you, dear prospective traveller who took the time to read this, you may draw your own conclusions relate to this host. We learnt our lesson and can only hope this will not happen again. Thank you Airbnb for the chance of writing this review.