For the most part it is clean. The main issue I had was that the bedroom door doesn't have a lock. I would loved to have locked the apartement and be able to lock the bedroom door adding to security. The bedroom is also very plain with just 2 end tables no drawers and the bed. I would have liked to have a dresser or nightstand with drawers something to store items for a longer stay. She communicates well at least and is curteous. She replies back quickly.