We had several problems at Mark's place. It did not meet our standard for cleanliness, with the kitchen being dirty from Mark's use during our entire stay. The remote he gave us to open the complex gate did not work and when we told Mark about it, he said we probably just needed to get closer to the receiver. That didn't work and Mark didn't bother to follow up to see if we were still having the problem. We wound up waiting for someone else to enter and slipping in behind them. In fairness, I saw others doing the same, so maybe it is a complex problem. Although we knew would we have to use two flights of stairs to get to our room, the entry stairs lighting didn't work, making the stairs a bit unsafe. We knew Mark wanted us to take our shoes off before climbing the carpeted stairs to our room. We naively thought that was because he was meticulous about cleanliness, but discovered the carpeting to be very dirty. Maybe he is trying to avoid having it cleaned. On the positive side, Mark was very unobtrusive and it is a good location. The bed was clean and comfy and the bedroom with ensuite bath was plenty of space. There was also a nice tv. With just a few changes, it could be a much more positive experience.