This is a very misleading host. Everything started great until arrival when there was a book of rules that were not included in the listing, as well as photos of areas to enjoy that ended up being off-limits like the over water seating area that apparently belongs to the neighbors. The main problem was Michelle’s constant harassment, nonstop texts and phone calls the entire time because they were watching us on camera. We had service animals with us that are legally registered. According to Airbnb‘s policy we do not need to disclose bringing them because they are not considered pets, Michelle and Clay were texting us all night threatening to throw us out of the property without refund and insulting us unless we sent them documentation which is all against federal regulation of service animals and the Airbnb policy. None of that mattered to her she kept at it relentlessly texting “prove it or leave” all while clay separately texting that we are basically terrible people for not disclosing service animals an our paperwork for them, blackmailing us until we either left or paid more, The next day they showed up at the house unannounced demanding that we pay an extra $300 for the service animals. We sent the $300 to avoid having any further issues because they said they would refund it after we left. They did not, despite saying that they were “impressed by the way we left the home after check out”. Again new rules after an agreement, stating the owner of the home now wants to inspect it himself two weeks from now which also happens to be just past the timeframe that I am allowed to leave a review, she also stated that if I left a review, she would leave me one that would make it difficult for me to ever rent from people on Airbnb again, more blackmail.
There is a lot of great properties on Airbnb and I highly recommend avoiding any by these hosts. They’re unreasonable, discriminating against service animals and people with disabilities, they watch you on cameras at the home, they blackmail you for extra money once you are settled in the home, and practice illegal activities by charging you illegal fees and not returning them. Despite what Michelle might claim, her listing was suspended because of this incident. So that should tell you everything you need to know. It’s a shame because people like this make Airbnb untrustworthy.