This review will be lengthy but needed as many of the reviews we saw prior to our stay were 5 star and mentioned how clean it was. This was not the case for our visit. Our stay at this Air B&B was less than satisfactory. The photos in the listing, were a misrepresentation of the actual property. The first line in the listing is “SANITIZED & SAFE”. This is the DIRTIEST air bb I’ve ever stayed in. The walls, doors, ceiling, base boards, cabinets and much more were not cleaned thoroughly. Most looked like they hadn’t even been wiped down in months. There were brown spots on the walls and ceiling, and months of dust on the blinds, base board, doors and windowsills.
The furniture was broken and most chairs couldn’t be sat in because we were afraid they would break completely. The blinds in the front room were broken and the nobs on the cabinets were also rigged and falling off.
The stove was so greasy, the notes they had taped to it wouldn’t even stick. There was no temp gauge on the oven so we didn’t know how to set the temp for cooking. There weren’t any pans for cooking besides 2 pots. The sponge left to clean dishes was disgusting. There were old, expired condiments in the fridge and pantry.
The sliding door that leads to the back yard was very hard to open and close.
The master bath had a horrid sewer smell and water damage between the toilet and shower.
The main bath shower was dirty and had buildup on the built-in shelves and shower walls. Also had a disgusting rubber anti slip mat that looks to have been there a long time. This in not something that can be sanitized from guest to guest and should be removed.
Also, not necessarily the hosts fault, however the heat was very hard to keep consistent. We would wake up freezing cold or super hot at night (we followed the directions posted for heating and cooling).
We did reach out to the hosts with our concerns and the reply that we received was absurd. To Quote: “Although our place is not perfect with the most expensive furniture, please keep in mind that this is a frequently used space and wear and tear does happen. We deep clean the property on a regularly scheduled basis and will be doing so again next week.”
First, I don’t care about expensive furniture, just would be nice for it to be fit for use. Also, hotels see new guests frequently and are kept clean for the next guest. As an Air BB host this “wear and tear” should be remedied before the next guests. Also, the cleaning next week has nothing to do with the issues stated during our stay NOW.
The host also called me to reiterate what she sent in her reply. Really it was all just excuses. She didn’t apologize or have any empathy whatsoever. She stated that all the furniture is hand me downs and they are working on replacing the stove. She also asked me to stop sending pictures that we had taken to ensure we were protected from being charged for damage we didn’t do.
We later did receive a reply from a different host, assuming it was her husband, who apologized and sent a set of pans and new sponges to the house. At this point it was too late and at the very end of our stay.
We have photos of some of the above-mentioned items (not sure if we are able to post those)
I believe that staying at an Air BB should be just as comfortable and convenient as being in your own home. This place was so bad, we should’ve just stayed in a hotel.