We booked this house for a visit with international friends and we were disappointed to say the least.
We opened the door and the house smelled VERY bad. The house was not organized nor was it clean, although we were authorized to check in.
Ashley was quick to help us get the refund after she noticed that the house wasn't clean, although that was after we already checked in.
Needless to say, we had to make last minute reservations to a new Hotel.
As For Airbnb, We were VERY disappointed with their POOR customer service. Its not easy to submit claims in general and for refund in particular. The ppl answering the call (after we sweat to find a number to call) were disorganized, very slow, non responsive and worst of all, did not keep/find notes of the calls we made the night before.
If you book with airbnb and anticipate to be in area of poor internet service or cell reception...DO NOT reserve with airbnb.