As someone who visits the Palms often I can say The view is beautiful and the location perfect. The pool is lovely and you can’t beat their Buffett.
Unfortunately this particular unit and stay was extremely disappointing.
There was a breakdown in commutation from the start. The unit was not cleaned nor ready at check in. Normally this wouldn’t be an issue but on this particular day I needed to be in on time to lead a video conference.
The front desk said Strip view suites would be able to help accommodate me. Strip view suites said the Palms would assist me. Ultimately no one did, despite numerous calls to both.
When I was finally allowed to check in there were stains in the tub and the shower head was laying on the counter. I attempted to shower but felt as if I was being attacked by a firehose.
I was informed someone would be coming to fix it, but no one did.
Upon check out I was informed someone would be looking into it and getting back to me, unfortunately they never did.
All and all the Palms Place is lovely. I will probably go back to booking directly through them though.