This rental was for a family reunion, including adults 65 and up mostly. I at 57 was the one to book the house, but because of travel issues my wife and I arrived a day after the rest of the guests. My family members were kind enough about state of the house, which of course we rented from pictures and description only, but it had obviously been neglected in many ways. No fault of the housecleaning staff, who obviously tried very hard to get things clean, but the tan carpet is nearly black on the steps from overuse, the couch is broken down in the middle and has the foam showing through busted stitches on one side. Some windows are cracked.
Kitchen clean and functional--no complaints. The beds and bedroom layout were fine. Bathrooms clean and functional. Shower in downstairs a little too powerful for one of our guests (dubbed the Porcupine Shower). Internet network never appeared.
MAJOR ISSUES: We spent mostly family time together at the inside table, so didn't use many of the amenities until some left the last day or two. Some folks had sat in the hot tub (missing headrests, wobbly stairs, older model) at night but didn't turn on the jets--just a hot soak. During the day, when we attempted to use the hot tub with the jets on, a stream of disgusting particles came out--dozens of round green, brown or black blobs floating in the water. We immediately exited the tub and showered, wondering whether any of our party already exposed would get sick, and what the hell those things were--algae, fecal matter? Who knows? I think the management company endangered our health by its lack of maintenance. Later, hoping to grill out, discovered mouse feces in drawers of grill. Cross that one off the list, too. Game room: pool and poker tables are a joke, torn, filthy, warped. In attempting to follow departure instructions, I opened the garbage and recycling can lids; recycling had other garbage in it, garbage was so full and putrid-smelling that I literally had to walk around the other corner of the house gagging. Who makes sure this is picked up? Not the management company apparently.
Hosts requested notice within 24 hours of problems, which we couldn't do because of travel issues. The problems we discovered could not have been remedied during our stay. I've written this to the management company as well.