Frankie was easy to work with and made extra efforts to accommodate my family's specific needs and requests. The location was as convenient as advertised, and some parts of it were even better (tons of nearby street parking was a nice added perk). It was also very clean and tidy, which is what you expect, but it's still impressive given the size of the home. I will say that guests should recognize this isn't a brand new house (built in the 90s), and previous guests, I assume, have been pretty hard on it. It was plenty comfortable for my needs with no major or show-stopping kinds of problems, but just don't expect everything to be perfect.