On check in, we probably got in becasue the house was unlocked. The lock code she gave us would not work. So once we checked in, we found out we could not leave the place beacuse we were not going to be able to get back in, and we could not leave the place unlocked because we had valuables in there. We tried to contact the host and Airbnb many times. The host never replied and Airbnb did not give the attention needed. They kept asking the same questions over and over, left me on hold for at least five times and finally they told me they would call me back soon, but only called me back an hour later.
For that reason, we missed half of the show we paid $150 each. And Airbnb acts as if the host has the say if we deserve compensation or not. I am not even worried about the money as it was not a whole lot per person, but what surprises me is Airbnb's actions, attitutes over the phone and lack of accountability. Horrible experience, will try different options in the future.