Pretty much every glowing review you've read thus far is spot on. Soo has impeccable customer service, is extremely responsive and attentive, and has thought of EVERYTHING in her airbnb. I'm one of those "I'm prepared for anything and everything" type people, and even I was duly impressed with how much foresight and thought she had put into every little thing in the unit. How many airbnbs have you been to that have earplugs for concerts, a CHRISTMAS TREE with lights, a fully stocked fridge with tons of food and snacks (and ice cream!), hair ties for the significant other, a HAIR STRAIGHTENER, and brand new luxury sheets?! Probably the best airbnb experience I've had so far. Unbelievably good.