Extremely disappointed with the level of service from this owner. We flew to Las Vegas for one night for a concert. The concert started at 6:00pm and we returned to our room very late that evening. When we awoke after 9:00am, we found an email sent at 7:00pm the night before from the owner notifying us the water would be shut off at 9:00am for several hours. Water shut off deserves a phone call, text at a minimum. No reply from us back to her email was an indicator the message had NOT been received. Maybe the guest was out doing what people do when they visit Las Vegas. Maybe they should be contacted more directly to ensure they get this critical piece of guest information. When we contacted the owner to request a later check out so we could shower before leaving, she informed us the cleaning service was scheduled for 11:00am I and therefore, we would need to vacate. And the cleaning service could not be rescheduled to accommodate a paying customer for the basic need to take a shower? And the cleaning service will clean with no water? No water means no showers, no teeth brushing, no toilet flushing - GROSS! I feel bad for the next guest who will sleep on bedding that hasn’t been laundered since I slept on it. And how do I know the bedding we slept on had been properly cleaned since the use of water didn’t seem to make a difference to the owner when it comes to changing a room out for the next guests. Also disturbed by the condition of the towels. (See attached) They were terribly stained. Had these towels been laundered? With water?
I would not recommend staying at a property where the basics are denied to paying guests. We should have just spent the extra $ and stayed at a hotel where there is a greater likelihood of clean towels, bedding and running water.
We would like a refund for our stay and if granted, we will consider this matter closed.
As an update, we are preparing to take legal action to protect the public from a property that poses A CLEAR & PRESENT HEALTH DANGER.
Air B&B: Listen Up!