Air bnb Here is what to expect from "Andy"
Our experience with the Vagas bnb started with calling the owner via the suplied phone number. We were
traveling to Vegas by car and called 3 or 4 times as we traveled. It apears to be a business line, answered
automatically. No info given beyond the fact that the mailbox was full! No idea if any of my attempts to reach
'Andy' were sucessful and no return call.
Upon reaching Vegas we found the apartment specified on the reservation confirmation. Nothing to be learned
there. Called again.. same result, mailbox full. Time at this point is about 2:30; checkin was stated to be
4:00 pm. It was not untill about 5:00 that we called and got an answerand were informed that information had
been relayed to my airbnb email. For a person traveling with a simple phone this is useless. Andy then
forwarded the info to my phone, no text just a copy of instructions which my phone showed as illedgable but
could forward to my son's equipment. Thus we learned that the key was in a mailbox at yet another location. No
map just address. Consider where this leaves a total foriener.
At about 7:00pm we found the house, mailbox full of letters with one (and only one) labled as a rental key but
with a diferent room number written on it. The house was completly dark, no light anywhere. No sign of life.
We continued to the address on the reservation, entered the building (door ajar) and found the original room
as stated in the confirmation. Key did not work. Tried the adjacent building with the same result. At this
point called Andy and informed him of the situation..he said he would call "right back".
Awaiting in the lobby heard nothing for over an hour.
Finally again called Andy. He explaned we were given the wrong key to a whole other location. No explanation
or sorry about that just go to the next location. He claimed the key (a plastic card) would open the main door
as well as the apartment.
After some effort the building was found and with the help of other guests/residents managed to open the main
front door. The apartment on the other hand had been converted to punched number code. The card was usless.
Another call to Andy suplied the key code. We gained access to the room at 11:25pm
As a footnote, the outside temperature was47F, the furnace was inoperative, room temp reported to be
52. And No, what was the use of telling Andy?
I have traveled over most of Europe, Mexico, China, Belize, and Equidor to name a few and stayed with many
diferent types of owners and never seen such disreguard to my comfort.