Francisca was very responsive and helpful when our flight was delayed until the next day. She was able to get our friend added as a person authorized to check in. This saved the situation, since our friend drove from Oregon and had 4 teens and 2 little kids with her and would have had no place to stay otherwise.
The suites were very functional. They were clean and housekeeping brought us things quickly when requested. All in all, we had a nice stay.