We didn’t need anything from Cindy but if we did I know she would’ve been responsive with quick communication. The suite was exactly like the pics. We had both suites and made it like a 2 bedroom by opening the rooms door and locking the suite door. The VIEW from the Penthouse was STUNNING. Valet is nice that’s it’s free but it could busy so please allow enough time when retrieving your car. There is Starbucks And restaurants in the towers which is good. We had a GREAT time seeing Usher My Way Residency and these suites made us feel important being in the Penthouse Suite!! 🎉🎉🎉