Let me say I was really excited to spend my 40th in Las Vegas. We couldn't wait to get to the penthouse. But from the start is was a disappointment. When we arrived we had a ton of supplies and luggage, I went in to check in and get a luggage cart. We asked for a luggage cart. The front desk agent told us that because of a lawsuit they didn't have luggage carts. We had to carry all the supplies and luggage up to the 35th floor. The porte-cochere was closed so it was a considerable walk from the parking lot.
When we walked in we found the penthouse to be very spacious and the view very nice. Then as we tried to get comfortable in the space we found one issue after another and honestly it ruined that first night for sure. First there were light bulbs out throughout the apartment which left one of the guest rooms almost completely dark. The penthouse has 5 televisions all of them are a nice size but NONE of them worked. None of the remotes had batteries. We went back to purchase batteries to try and troubleshoot and could not get it to work. It the description they sight that the TV's would connect vis chormecast we could not connect. We called the building maintenance he came and basically said that because it was a private unit he really could not help us. We called, left a vm and messaged the host. They NEVER responded. There was a terrible odor coming from the drain in the kitchen, turns out it was old onions, I cleaned it out myself. In the main den there was a sofa missing two legs and could not be used. The furniture was old and missing leather. The appliance are old, particularly the microwave LED is out and it is hard to read. We washed towels, I attempted to use the dryer and it would not power on, did not work. So we had hang dry the laundry and towels. Recap: I paid OVER 5 grand for the place and could not use the TV'S, SOFA and had to hang dry my clothes and my friend had to use the light on her phone to see in her room. THIS PLACE NEEDS TO BE UPDATED. YOU CAN TELL THAT IT IS RENTED OFTEN. IT NEEDS TO BE MAINTAINED. ESPECIALLY FOR THE COST. THE WORST PART IS, THE HOST NEVER REACHED OUT AND NEVER RESPONDED.
ALSO ONE MORE THING WHEN WE CHECKED OUT, WHAT DID WE SEE? A BELLBOY AND A LUGGAGE CART! Front desk agent lied to our faces.