This lady made our Vegas trip a disaster. For being in a customer facing business, she projects a lot of ego for some basic hygienic things we asked for.
It all started in the kitchen when my wife cleaned one of vessel to boil water. All we could literally taste was the burnt metallic flavor. The vessels were in their worse condition with fully scraped off nonstick bottoms. They also had a dead bug on it, and it was a health hazard.
We requested for a new set of pans and she said she was out of town. So we provided her with an option requesting to see if we can get the pans from Walmart and leave them there, and if she can reimburse for those. Eventually after couple hours of silence we decided to just get the vessels from Walmart ourselves and went on with our day visiting Vegas. In the evening when we were out on the strip, we got an IM on Airbnb that she has requested to cancel our reservation. We tried to talk to her and said we are fine without her providing anything and she doesn’t have to reimburse either, but she ‘decided’ to kick us out. Airbnb also said they tried to convince her, but she was adamant and “made up her mind”. She started saying that we got her place for cheap, so we better look for another one(I can share the screenshot of the message).
We were already on the strip by then, 30 mins away from this place and trying to get to Airbnb customer service on our next options, when we get a personal IM from her saying she will be there in 2 hrs at the property and we need to leave.
We called Airbnb multiple times by then and spoke to several customer reps to be very clear that we said we were ok with the place and not to cancel it, and that we are already were settled there, bought the new vessel for ourself, and we will gracefully leave them there for nothing in return. But she anyways did that - utterly egoistic and unprofessional.
It was an extremely unpleasant experience and ruined our Friday night where we had to drive back to the property, pack our stuff, and were out on the road at 10.30 PM looking for a place to stay. When I checked the availability and price of her property after our cancellation, she had it for 110$ per night. We were convinced that she did this for money.
It’s high time Airbnb has some policy in place when a selfish host with zero integrity causes a cancellation just for sake of earning money and goes on an ego trip, should have some serious rules around the reason for asking the guest to vacate. It was disgraceful and morally wrong for the way she behaved when all we did was request for a fresh set of pans (because it was advertised as a full kitchen with amenities) and abided to all the house rules.