This was the first home I ever booked on Air BnB and it will definitely be the last. The whole experience and the property itself was a very big disappointment and basically ruined our family vacation that we planned and saved for 2 years. The home was dirty and very worn out, but that wasn’t the worst of it.
Here is a list of the main issues we had.
1. The biggest disappointment was the pool. When we got there on Saturday it was very disgusting and dirty. We contacted the host right away and she said she would have someone come out, but it took 4 days out of our 6 days to get it resolved and able to use. The host did refund the cleaning fee, but we lost the main reason for renting this home for the majority of our trip. This was especially frustrating because out entire schedule was made around being able to swim and play in the pool.
2. The outside sink was broken and when we tried to use it, water just poured out the bottom.
3. There was a garden hose that was attached to a filter in the pool, that stretched across the patio all twisted and piled up in the walkway and on the patio that was very dangerous for people walking around.
4. The Gate to enter property (that they require you to keep closed at all times) was very difficult to use and was broken. A few of us injured ours fingers trying to open and close it.
5. We were not able to use the game room because there is no air conditioning. We tried the first night, but it was just too hot.
6. There wasn’t enough silverware, and no coffee mugs
7. The shower in the 2nd master bathroom was not able to be used, because the shower doors were broken and missing the runner wheels
8. There was an old cat door that had a hole in it, that we had to patch up with duct tape that we purchased, because the kids were scared something would come in.
9. The landscapers were very intrusive, they blocked the driveway for us to get in and were seen kicking our goggles and pool toys into the pool and moving our personal items. We never knew when they were coming and they just let themselves in. It was very uncomfortable and we felt like we didn’t have any privacy.
There were some things that were good.
1. Host was responsive
2. Air conditioning worked great and the house stayed at a comfortable temp.
3. Hot tub worked and was fairly clean
4. Kitchen appliance were decent, big fridge and working ice machine
5. Master bathroom shower was big and very nice (but dirty)
6. Plenty of towels
7. Hot water
8. Location
We made the best of the situation that we had, but we will not be returning and I will never use Airbnb again.