The host is responsive. You get your questions answered right away. We were hesitant at first because this would be the first time we rented a place like this but it turned out amazing! We join a yearly leadership conference for my life insurance and retirement company so we usually book a hotel room. With this place, you get your privacy and he was always available for anything. Not only is this an amazing deal but everything was ready and available as promised once we got there. The air conditioned room was perfect. Thanks for making this a wonderful trip for us. We will definitely consider staying here again for any future trips back to this area. Thank you!