We paid for early check-in and showed up to the home filthy dirty, beds unmade, food in the fridge, and toothpaste in sinks. It looked like someone was still in the house or just left. That was my first issue. Then, that night, we started having electrical issues in the master bedroom. The ceiling fan light would turn on by itself repeatedly from 2:00a.m.-3:00a.m. This is unacceptable as we were not getting good sleep on a very important business trip. This happened every night. We requested a refund for the days that were remaining on our stay. She refused. She was NOT understanding whatsoever and did NOT want to work with us until I got AirBnB involved. For both issues, when we spoke to Mona, she made excuses and told us to go to breakfast to give her time to clean the house. For the electrical issue, she asked us to unplug the light. Obviously, you can not unplug the ceiling light. If you went to a hotel and had this issue they would move you to a new room immediately or refund you no questions asked. This experience was terrible and unacceptable and we will NOT be utilizing AirBnb again for how they handled this issue. We never received a refund from the host. Airbnb customer service team did nothing to provide a refund as well.