This home was Very clean and nice! The pool was not usable during our stay due to the heater being broken. We were only given 3 days notice of this and offered a refund if we decided not to come and a discount if we decided to keep our booking. We looked for other full homes with pools for the time of our stay but nothing was available for the whole time. we were not able to cancel our trip so we decided to keep our booking and accept the discount, but were not told ahead what the discount would be. The home was clean and we felt safe and comfortable in it. One of the main reasons we booked this home was because of the pool and Spa/Hot tub. The repair did not happen during our 8 day stay unfortunately. We were issued a refund Discount on the final day of our stay in the amount equivalent to 8% of the total that we had paid. We were fairly disappointed in this discount and thought that 15-20% would have been more fair and realistic, considering that this home was featured as a "Beautiful Pool House". This was our very 1st ever Air BnB experience and we were satisfied but not happy overall.