Comfy place and perfect for what my kids and I needed. I'll say it took me a sec to figure out how to operate the lockbox once I input the code, but it was also late when we arrived so I was tired haha. Access really was simple. Home was comfy and she left many items available for guests that, although we didn't use or need, would have been helpful in the event of an emergency or if we'd forgotten something. Very responsive to communication! Would stay again!