I have mixed feelings about Las Vegas Suites! While booking and talking with them they were extremely helpful, they even offered us cheap show tickets. They guaranteed my room would have a view of the fireworks and knew it was for my 5 year anniversary! They even sent me my exact room # so I could look it up. It should have been perfect:( But upon arrival instead of getting my 32 floor penthouse with a strip view I got a 17th floor parking lot view, that they claimed was an upgrade since it had a bedroom. The hotel could not help since this was not a part of their property. The first 5 times of me and the hotel calling we got a message saying the number was disconnected and after finding a new # we did talk to a very nice guy( JIM), who moved us to a strip view room although we did not have a view of any fireworks part of the whole reason we went for the 4th! And it took about 2 hours to get this resolved so after a long day of traveling the first part of the trip was starting off very stressful. The room was nice except the hot tub shown in pics did not work and since it is not hotel property they would not fix, there was no hot water in the guest bath and the heat and humidity was making the furniture fall apart. We had all the amenities of a condo, stove & fridge but when going to make eggs the first morning no spatula so we called down to housekeeping and asked for one and we were instructed to call the owner, which cant even get us a right room, so I would say it was not as convenient as staying in a hotel or condo that cares that you are there. I will definitely pay the hotel fees next time just so when I get there the hotel will take care of me. As for Las Vegas Suites YOU NEED TO HAVE AN ON SITE STAFF OR PERSON MEET YOUR CUSTOMERS, not say the hotel will take care of you, because they WON'T and if you are going to offer this service please do it CORRECTLY. It was horrible feeling to be let down and stressed out and having no one there to help after a long flight!
DON'T MAKE PROMISES YOU CAN'T KEEP, if you would have never sent us the email hyping up your place we would have not been so disappointed and would have said well you get what you pay for. As for JIM, the guy that fixed our room he was great under the circumstances, but I will never book through you guys again!