Excellent communication any time there was an issue. The house was super clean and comfortable. The kitchen was the best stocked kitchen I’ve ever seen at an Airbnb. We paid extra for the pool and jacuzzi but the heater didn’t work properly. But Antonia refunded $150 out of $200 since the pool was warm on last day of our stay. Would have liked full refund since we didn’t end up using it but I think it was reasonably fair.