Sai was super quick to respond to any messages we sent. Instructions were clear and easy to follow. Home is just as pictured. We enjoyed the pool table. The tips of the pool sticks were worn out. But still fun none the less. The location was so easy to find, and near all the food, gas and grocery stores. Kids loved the shampoo and body soap provided. Im sure we would have loved to swim but the weather was sooooo cold. But it was a nice cozy backyard with pool. Would highly recommend 😊