This being my first time using Airbnb, Steven answered any questions I had before booking, and since I've stayed here plenty of times at the Palm Place I knew what to expect. Trying to check into Vegas around 2am was already rough, but checking in and not having your name under no reservation made it worst. Not sure who was at fault for not booking reservations, but got a hold of Steven, and he did the best he could to settle the issue asap. Situation got handle within 20mins which seemed like forever, but Steven kept in contact to comfort the situation. Checked in and the room was true to pictures. Was happy with everything, til check out when I noticed a resort fee charge. Try to settle it with the hotel, but they said it was apart of the rate. Steven assured me that resort fee was included in price before I booked, so I was beyond exhausted and didn't care to argue, or contact Steven, and just wanted to check out. The experience wasn't the best but I just rolled with the punches. Now I know if I ever book again through Airbnb, must make sure to remind host to contact owner to book your name under reservation.