Bait and switch. The owner knew the AC wasn’t working and never told us before arrival; said we needed to “unfreeze” it to get it to work (ended up being not true), and we slept in 90/95 degree condo - that was with windows and doors open at night!!! There was no access to the pools (which they also knew beforehand and didn’t tell us). NO TOILET PAPER, shampoo bottles were filled with water, linens and towels were stained/missing, 4 of 6 bathroom lights burned out, cable bill wasn’t paid so no TV/WIFI/DVR, no linens for extra beds, there was food from prior guests in freezer (opened), and place wasn’t clean on arrival. Texts and calls didn’t help as they expected us to change our plans or allow strangers into unit while we were gone and there was no way to secure our belongings. Major SAFETY issue - bedroom window has no screen or security and the locks don’t work well. It’s only 3’ off floor and child, animal, adult or things could easily fall out window THREE stories to rock and sidewalk below.