Overall the location of the apartment is amazing it was a 5min drive to the strip. The apartment was pretty clean and the two beds were super comfortable. The host provided us with basic amenities including a toothbrush, which was super nice. We did not have any problems with the AC but we also did not put it lower than 75 cause we were scared it would break as this was mentioned in the instructions.
Check in process was very complicated, in the instructions it was mentioned we had to provide the names of all the persons who were going to stay so we could be added to the list and be let in into the apartment complex. We provided the names as soon as we booked the apartment and we were told the host did not add us to the list, therefore we weren’t let in. We had to contact the host for him to add us, but we had no response from the host. We contacted his assistant and got no response either so after about 2+ hours of waiting for a reply we decided to call Airbnb. Airbnb policies were that we had to wait another hour for him to reply and if he didn’t they could cancel and give us back our money. Finally, after all of this, and about half an hour after getting in contact with Airbnb the host messaged us that we were added to the list.
We were not given the pool or gym codes until we contacted him. As soon as we got the code for the pool we went and there was a sign that it was close because the pump wasn’t working. We understand this is something that isn’t anyone’s fault but it was still a disappointment. When the pool was fixed after 3 days the code did not work so we had to contact the host once again and wait for a response.