Jake accommodated us last minute (booked literally 3 hrs prior to check in). He was very responsive and the check in/out process was easy. Room was as described, a large, clean hotel room on the 23 level of the signature towers. The bed was comfortable and the best part was the use of MGM pools including the lazy river. Direct acsess to the srip from a walkway through the MGM. We com to Vegas a lot and this was the best room we have been in. Free Wifi provided by MGM too!