Overall, this was a good stay with one minor issue. The good - I've stayed at the Signature before but never in a unit on one of the penthouse floors. The view from this room is simply stunning. All was as expected except for an issue with the WiFi (couldn't access). When I contacted Chunnuan, his response was 3 fold. 1. He told me he'd been in the unit earlier and had no issue with the WiFi, 2. no other guests had ever complained about the WiFi and 3. to take my devices to the lobby for help. I found the response to be suggestive and slightly dismissive. Unsatisfied, I contact AirBnb for support and received excellent care (including an offer to move if things couldn't be resolved) . After walking through some steps with customer support, turned out, the hotel was in fact having an issue with their WiFi (on high floors) and a call to their IT department, alerting them, resolved the issue. Hospitality. Outside of this, no issued was a great stay.