I've gone back and forth about what to write for this review. After I booked the house and paid, the listing was changed without notification (I didn't even know that was allowed!). The listing originally advertised that there were 8 beds and then it changed to say 5 beds without any kind of notification. I only happened to check the listing again a couple hours before check-in and was very disappointed to see this. We had a big group and were depending on having 8 beds - that's the only reason we chose this house. I would not have paid this price for this house knowing there were only 5 beds. In asking for a partial refund for the false advertisement, Nina declined the request and remains inflexible about fixing the issue. I've had to take it to the Airbnb Resolution Center in hopes that a mediator will help. If a portion of the payment had been refunded, I would've thought it to be an honest mistake and left a 5 star review about both the house and how the issue was handled. With how the issue is being handled, it is really dishonest to upcharge, change the listing without any kind of warning or notification, and not refund any money after the stay. We were also warned to try to avoid the neighbors and to say we're friends with Nina instead of disclosing that we're Airbnb guests because they had gotten in trouble recently - this was also strange and dishonest. There were many much cheaper options in the area for a house with only 5 beds that I would've preferred. Paying about $950 for two nights for a house with 5 beds is way overpriced. Lastly, one of the guests left her car keys there and we were given the option to pay either $25 or $75 to ship back keys (from NV to CO)...pretty sure this can be done for less than $10. Nina was not flexible about this price either which gave me another weird feeling - like they're just looking to make money.
The good stuff: Nina was very quick to respond to any and all questions and problems. In an effort to fix the bed situation, she quickly went out to buy air mattresses and set them up before we arrived (really appreciated this gesture but it wasn't worth the extra $350 we paid). We also had trouble with the keypad lock not working upon check-in. We checked in at 1am and were afraid of being locked out of the house, but Nina answered the message within seconds and we were able to enter within minutes. The house was clean, spacious, and well-stocked with what you need to enjoy your stay which was great for us because we had a tight schedule and not a lot of time to grocery shop. The neighborhood was quiet and safe.