I gave this property a 3 star rating as its pretty run down and nowhere near 5 stars. Carmen is awesome to work with and fixed what she was able to. Currently IMO the property is only worth about $300 per night due to number of rooms and semi-functional pool area.
Upon arrival we found the following issues:
Master bedroom vertical blinds some pieces were missing and letting in a lot of light early in the morning. This was fixed on Monday. The master bathroom has a floor issue as there's missing grout in the tiles in the toilet area. This couldn't be fixed while we were there as it most likely a subfloor issue.
The paint on the walls has dings and discolorations in certain places.
The Spa was empty and when contacting Carmen it’s not supposed to be. Luckily it did fill up when pressing the spa button and this was fixed Sunday morning. Some of the waterfalls appear to not be working. The slide was unusable for safety reasons which isn’t mentioned in the Property description. There’s no food or drink allowed at the pool so the pool bar is useless.
The showerhead in the downstairs bathroom was loose and spraying water on the untiled wall. This shower frame also is originally bronze and has been painted white. The paint is coming off various places on this. The showerhead was fixed on Monday.
The Fridge has damage on the left door from tenants opening the door and hitting the countertop. The Ice dispenser doesn’t work and the ice maker was turned off due to this. Nothing in the Property description mentions you can’t get ice from the fridge. This was not fixed the whole week we were there.
The Dishwasher leaks sometimes at the bottom right corner and is dated. It also wasn’t connected to the cabinets and could move in and out of the counter area.
The Keurig was broken and leaked all over the counter. Carmen brought a new one on Monday. Luckily there was a regular coffee maker and a previous tenant had left coffee.
The Casita game room has a huge 14” crack in the ceiling and all of the pool cues were either broken or had missing tips. The pool rack is also needing to be glued at one of the corners as the seam has come apart. The main light switch in the Casita doesn’t dim, the lights flash low and high at times if the dimmer is set on lowest setting. Carmen brought new pool cues out on Monday.
Most of the TV’s weren’t connected to the internet or no logged in for the programs provided, Hulu, Disney + Etc. This was resolved on June 7th and no issues after.
Limited utensils, there was only 4 forks and we had 7 in our group. There is some cookware but extremely used, the flat fry pan is pretty bad.
The morning we checked out the sink decided to stop draining correctly and leaked all over the underneath area.
The biggest issues with this place are the below:
No music outdoors. Due to being close to the neighbors you’re not allowed to play music outside. The neighbors on hand, aren’t bothered in being quiet during the 10pm to 8am “quiet time” as they have dogs that bark all the time.
Due to proximity to the airport, there are small airplanes flying over the house as early as 5am. Bring a fan or they will wake you up.
BIRDS! BIRDS! BIRDS! So this area of Summerlin has lots of pigeons. They are nesting on the roof and think the pool is their personal pond. There’s also blackbirds, crows, finches and doves that frequent the pool daily. There’s so many birds visiting the back yard there’s bird poop on most of the outdoor furniture and the pool rocks are covered with it. There’s even a rat that lives in the pool rocks over on the left wall to the east of the pool bar area.
We did have a fun trip even with the things we were able to use but I won’t be renting this place again. Too many issues with the property itself, neighbors and wildlife.
Really overpriced for what you get.