It was very disappointing when we arrived at this house. After driving over 10 hours with little kids we were looking forward to be able to relax. The house was disgusting! Dirty and not as advertised whatsoever! Outside- Dirty laundry, beer cans and caps, swimming pool was filled with dirt and debris, trash all over, garbage cans full, patio furniture had pet hair and dirt on them. inside- crumbs on the floors, kitchen sinks stunk like a dead mouse, poop on the wall of bathroom, tubs dirty, base boards and windows had dirt on them, pool table was ripped, title chunks loose and just set back in place on steps, ripped furniture, missing trim/baseboards. Literally the only thing that looked done was the beds being made. However sheets had stains.
I immediately attempted to contact the host. It took several attempts and finally got someone to come look at the issues. They just wanted us to send pictures and work it out over messaging.
There was communication to me at the time of complaining that cleaners mentioned “something” about the house after cleaning it that day. At none the less the house should of been inspected by the host or their staff after cleaners left and before our check in. Everything about our experience with this house was ridiculous!
We were issued a full refund however that’s the least that could of been done!!!
We were left HOMELESS with our small children in Vegas! We had to search for another place to stay because it is was not possible to stay at this house. It was not at all to similar as advertised. It seems now that only the highlights of the house were shown on listing. After searching for hours we finally ended up finding a hotel room on the strip at 10:00 pm! No other airbnbs were available to accommodate our party of 6 families.
We have stayed in Airbnb’s quite frequently and have never had an experience like this.
My recommendation to the host is get new cleaners, make sure the house is CLEAN, do inspections prior to check-ins; also allowing enough time to make changes before next people arrive for check in, up date the house, furniture, bedding. But most of all ensure your place is as advertised so another family doesn’t have to experience what we did, it was devastating!