The place is great, but the service at the hotel is horrible.
Check in at the hotel was rude and a hassle, the first check in the lady refused to help us check in she said to call my Host at Airbnb we were at wrong Palms.
There are three Palm buildings next to each other. The picture on the Airbnb shows The Palms but the rental was at Palms Palace. After pressing the issue the hotel front desk told us to try the building next door. Once we found Palms Palace we got checked in but was told they are connected to The Palms and should have been checked in there. It was a little frustrating after a long drive to Vegas.
Later we needed salt and pepper and did not find it in the cabinets after confirming with the host there was some in the cabinet. I decided to called the front desk. Again the lady was rude said to call the host she could not help me. I asked again if there was a way to get one sent up because we could not locate the salt and pepper and after a 5 minute back and fourth with the front desk she said it was a $10 charge to bring it to our room. I said we don't care about the charge its the service we are receiving that is not acceptable. I paid the $10 and let our host know about our rude service we had been receiving at the hotel.