when we first arrived we had been left keys to a place we had not reserved. It took a couple hours to get a hold of someone to get keys to the room we reserved. I don't think they had much time to clean up after the person that had been there before because there were dirty dishes on the counter. Overall the room was great and the vintage touches are nice. The hot plate did not work so we could not make breakfast as we had planned. I left a couple items in the closet by accident and am trying to coordinate to get those items mailed to me.