This is the worst airbnb experience I have ever had. First, we were sent to a dirty unit. Then the host Pat told us to go to another unit without giving us the correct code. The second room was clean but it was not what we have booked! The layout is different, the furnitures are different, the flooring is different. I know that the host has mentioned they change the furnitures, but i highly doubt they changed flooring. It was very unorganized and frustrating.
Also, Pat was not very professional when it comes to customer service. I told Pat that we were on a time crunch to a dinner and Pat responded, it was only 9 minutes. Well, it was 20 and no one would like to hear that as a guest! When I tried to tell Pat that the second room was not what we booked, Pat responded, so you are complaining about getting a better room? WOW! No one should ever hear that.
The whole time, Pat tried to cover the fact that they messed up on different units they are managing on airbnb. It was disoriented and very unprofessional. I would not even send my worst enemy to that place.