Hotel staff was all very new (most within days!) but extremely helpful. Katie at the front desk and Kathy at the Concierge desk were both particularly examples of exceptional customer service. Removing one star because room description was misleading (we needed a separate one bedroom suite), there was no bedding for the pullout sofa and a long wait for bedding (ultimately no pillows). Following suggestion from Airbnb host, reached out to the hotel; Mandalay Bay did a great job accommodating us for the remainder of the trip.