This is the 3rd time we've stayed at Vdara and the first time as an Airbnb in this hotel. We arrived at the front desk to check in, and the check in clerk said the room was ready. We get to the room and the bed was not made, along with the room being dirty. I called front desk and they said it was going to be taken care of immediately. We left for 3hrs, came back and nothing. Now, this is where our super host comes in and makes heads roll. Our host raised hell and made things happen quickly. Alex is a Rockstar and is one of the best Airbnb and most responsive hosts we've ever had. Vdara did make it right and gave us a $60 room credit. We've never had issues at Vdara. This could of been a fluke, but Alex took care of it anyway.