This location had mice and was not sanitary!!
I booked this location to stay for the weekend with my sisters. Upon our arrival, we noticed that the location was not as pictured on the site. The couches were stained and were very dirty and there were hairs on some of the towels in the bathroom. We were exhausted and decided to settle in anyway, as we planned to wash all of the towels in the morning before use anyway.
That morning, while in the kitchen, we saw a mouse run across the living room and go under one of the couches!! I immediately contacted the host but got no timely response from them at all. We began packing our belongings and noticed that there were mouse droppings on the floors, under the sinks, and even in the beds! We also found droppings COMPLETELY covering the bed of the fold out couch. It seems they may have been nesting inside if the couch! During this time, I contact Airbnb and started a claim to be refunded for the remainder of our stay.
The host finally answered my call and very rudely told me I would have to take this up with Airbnb. I explained to him that I already had and also sent pictures of all of the droppings to Airbnb as well.
He hung up but then proceeded to message me that he had recently painted and had a cleaning service so there couldn't have been mice. What does that have to do with anything?? This was completely ridiculous and I explained that we saw them with our own eyes!
The host, proceeded to tell me that we needed to get out of his property and said he would not refund us, we had to go through Airbnb. The host was rude, dismissive and aggressive towards me. I understand that things happen but a little bit of accountability goes a long way, and an apology goes even further. We got no apology whatsoever and was treated as if we had no right to complain about unsanitary conditions. I find it extremely hard to believe he didn't know he had a rodent problem considering how much droppings were in the home.
I would NOT recommend this place to anyone as it is unsanitary and the host does not care about the safety or comfort of their guests at all! This was quite embarrassing to say the least as my sisters and I slept in extremely unsanitary conditions.
Airbnb was able to resolve this with the host and forced him to refund me as well as partially for the night we stayed there. Overall, TERRIBLE conditions from this host and even worst service!!