Where do I start! First off my family and I had a different place booked months ago and the other host canceled abruptly which put me us in a bind. Sandra's response to my request was almost instantaneous. I landed a little early and left later than scheduled due to flights, and she was more than understanding and accommodating. There was no hassle from her at all throughout my week stay just immediate service, we even shared a 15 minute brainstorming session to get the WiFi rebooted because she would not let us go without one thing promised! Everytime I'm in Vegas it's it's a no brainer