When we arrived we had a small issue with the access code but Shaun was easy to get a hold of and he fixed it right away. The home was perfect for our family vacation and it was clean. The home was so conveniently located from the strip, stores, and shopping malls. The hot tub was a plus after a long day of shopping. We also appreciated Shaun allowing us to do a late check-out due to our flight being so late in the evening.