In the beginning communication was a little off but that was on my end. It amazed me how calm and professional she was. I appreciated that a lot coming from traveling and flying all day. The only thing I didn’t care for was that it was awfully cold. She turn the heat on and I was able to fall asleep but overnight it was just really cold. If you like to sleep in a cooler room, it would be perfect for you but I would recommend this room for people who are just looking for short term because it has everything you need and you are in a perfect location (close to everything).