We spent 4 nights at Shelly’s place and it was overall a nice stay except for a few inconveniences that came along with booking through Airbnb versus the hotel itself.
PRO’s: The hotel is quiet (no casino), and the staff at the front desk are friendly and helpful. You have access to the pools at BOTH properties (Signature and Grand). The view from the balcony’s very nice, but there is no furniture to sit on. The huge oversized jetted tub in the bathroom was awesome. There is also a mini fridge, microwave, & stovetop available for use.
CON’s: Check in was a nightmare and due to the late hour that we arrived at, we were unable to contact our host right away to resolve the problem. Our reservation had somehow been “canceled” and there was nothing the hotel could do without contacting the host first. Luckily the hotel management took care of us for the night until we were able to resolve our issues the following morning. I will say that Shelly was quick to respond the next morning, and did promise to refund us for the 1st night since we were unable to check in. The problem is that it’s been almost two weeks now and we still have not received our refund. Airbnb has been giving us the run around and we still have not heard back from them. We originally booked through Airbnb for “ convenience” and the thought of not having to pay resort fees was nice BUT now I wish we would have just booked directly for the hotel. Dealing with Airbnb has been a HUGE hassle! There is also no room service offered because we didn’t book directly through the hotel which was kind of a bummer, though the hotel did give us a few extra towels. There were no resort fees but the hotel does do a $100 incidental charge per night.