There were several things that happened while staying here and not all of them were bad. I am going to do my best and break it down into the specific reasons I'm giving this review.
Our first impression was great, the Valet was very nice and personable when we first pulled in. He spent some extra time asking us about where we are from (we had Alaska plates on the car) and also spent some time saying hi and giving pets to our dog that came with us. The check-in at the front desk was easy and we had our room keys right away.
Our first attempt to enter the room was unsuccessful due to both room keys not working. We went back to the front desk and they remade our keys no problem.
This time we made it into our room to find it a total mess. At first we thought people were still occupying the room but then later realize that it just had not been touched since the last renters stayed. The kitchen was full of dirty dishes and trash, dirty bed linens all over the place, wet towels on the floor of the bathroom, trash everywhere, etc.
We went back to the front desk to have this issue resolved and found out that because it was an Air BnB stay they couldn't do anything about it and we would have to contact the host via Air BnB. This I understand and don't have any issues with, but the staff at the hotel became rather rude once it became known that it was an Air BnB stay. The front desk became condescending and the manager was very rude to my wife while trying to just get answers and resolve the issue. I know these aren't things the host really has control over but we had been driving all day, it was getting late, and it just put more stress and frustration into an already not great situation.
On a positive note, the host was very responsive to our issue. They responded quickly and had a maid service there to clean as soon as they could. Once we got back into the room it was spotless. Smelled great and you could tell that they spent some extra time to ensure everything was good.
The next day we found that our room keys didn't work again after coming back from breakfast. Going down to the front desk they said that we had been checked out the night before so our keys weren't valid anymore. At some point one of the employees had checked us out while we were trying to get everything situated the night before. They were at least nice enough to give us one time keys to get back into the room, then we had to contact the host again and resolve the issue. Again, its not really the Hosts fault and not something they control... it just continued to hamper our experience for the weekend. The host was very quick to respond and contact the hotel fixing our reservation, we just had to go back to the desk and get another set of keys made.
The day we checked out was a holiday and it was obvious that the hotel was very busy. We didn't even try to check out with the desk and just put our keys in the drop box which was nice to avoid actually checking out. Like I mentioned they were very busy but didn't have very many staff working so it was a long wait before we could get a cart to the room for our bags. We decided to have my wife get the car from valet as I begin to carry our stuff downstairs. Once again nothing was particularly wrong, the staff was just vary pushy and slightly rude to my wife while trying to wait for me to get there with all of our stuff. It just did rounded out the whole experience.
What I will say about this place is that the room is great (once cleaned) and the location is awesome! It is dog friendly and they have a dog run right outside the main entrance which is very handy to have. It could have been a fantastic stay were it not for a series of unfortunate events that put a rain cloud over the whole stay. The host was very responsive and took care of our issues as soon as they could. That with the fact that it really is a nice place in a good location is why I'm still giving it 3 stars.
I know that some of the issues we had the host really cant control, but due to them my wife and I did not have the great Las Vegas trip that we were hoping for.