This was a pretty rough start to our vacation. The house had clearly been trashed by a bunch of partiers before us, and the house was hastily cleaned. We were informed right before our arrival that the fridge was not cooling properly, and the pool filter needed to be replaced, so we should not use it. Upon arrival, we found the house to be quite dirty and ill-equipped. There were no hand towels in kitchen or bathrooms. The pots and pans were beyond destroyed. The freezer (which was working), was disgusting and had what looked like a bunch of frozen meat blood, or melted popsicle, as well as leaky Ziploc bags full of baked beans(???) The kitchen in general was not stocked well at all, especially for a house that is supposed to accommodate six. There were several broken lamps in the bedrooms and living room, which wasn't a huge deal but they were the main source of light in those rooms. Then to top it off, the hot water heater was not working, so we all got cold showers the first night. We reached out the host and explained all of the problems. They were very quick to respond. However, they showed up unannounced while we were in the middle of eating dinner, and brought there house cleaners inside, then proceeded to put us on the spot and point out everything that was dirty. Super awkward and unprofessional!
They brought a second fridge and put it in the garage, they changed out the hot water heater, they brought in a cleaner to completely clean the house again, they cleaned the pool, had the filter changed, brought in new pots, pans and lamps. We were super grateful that they did all of this, but it really should have been handled prior to our arrival. It seems the house has just been beat up over the years and minimally maintained. Perhaps more routine maintenance would help to prevent the sort of experience we had.