No hot water when we were there so we couldn't take showers we really needed after walking all day. It was the building maintenance's fault and not Mark's, but when we requested a reasonable 25% partial refund he pushed back, dragged his feet and never apologized. After pressing the issue he finally approved it but called it excessive. How much is fair to pay for lodging with no showers that was advertised with them? The view was nice and location good, but we got very unlucky with the water.