We loved our stay at the Luna complex! We had no issues accessing the room. When we arrived at the unit we were greeted with a fantastic view of the lake- immediate vacation mode! Unfortunately there was an issue with maintenance as our room was not completely cleaned- bed was unmade and towels were left out. A quick message to Cristian and the issue was resolved within the hour- apparently there had been some confusion with the cleaning crew which was beyond his control. It was quickly fixed and it did not deter our vacation as the view and location were unbeatable. A quick 5 minute walk across the bridge and we were exploring the resort village. Food, drinks, waterside strolling, perfect! Thank you!