Had an issue with the app booking the wrong dates, and instead of helping me rectify the situation. They told me they expect their $400 security deposit, and refused to accommodate. Airbnb support explained to me that it can happen and that its up to the host to refund, and that they usually do. I guess business has been slow because they ignored me until the day of the incorrect booking and refused to give me my $710 back or even a name and address to where I could send a demand letter. I wish I could have rated a 0/5. I will be looking into further legal actions over this since they will not allow me to send a demand letter.