Shelley's communication wasn't the best. She sent way to many confirmations repeating the same information and did not get back to me regarding important info. I asked for a bigger room and she offered the same room for more money. Then when I inquired again, no response. She left me hanging regarding the lids to the pot and pan, to which we never got lids. Unprofessional! Plus, 2 plates, 4 forks, 3 spoons, 1 mug....just kinda random. Also, one of the bath towels was a pool towel. The carpet needs to be replaced, it smells and it is folding next to the bed.