I checked in to this reservation with my friend for the weekend. We were excited to be in Vegas, and to be just a short drive from the strip. However, we specifically reserved this spot for it’s pool access and hotel amenities.
The pool was closed the entire weekend. We had asked the front desk if it would reopen, and they told us it would just be a few hours. Yet, every day we checked it remained closed. We were pretty frustrated because this listing advertises the pool, and when we contacted the host they told us the pool was “seasonal.” This contradicted the employee who said it was a temporary closure. We could have booked a cheaper Airbnb with an open pool.
That being said, the suite was not professionally cleaned. The most important features—the sheets, the toilet, the shower/bathtub—were fresh, but throughout the apartment were fingerprints and smudges.
The host was unwilling to give us a partial refund for the shortcomings. We had to escalate the issues to airbnb support.