I preface this review with saying the responsiveness is 5 star. Very quick to respond to our concerns and willing to make it right. Unfortunately, the house itself was not at all how it was advertised. We were granted a 2-hour early check-in which we were grateful for but upon arrival we noticed the pool and home was very dirty! The showers had dirty, moldy, shower curtains. The refrigerator had mold and appeared had not been cleaned thoroughly. The kitchen towels were dirty and dingy, pretty disgusting. The floor was dirty. The carpet was dirty too. I immediately complained by sending pics and they sent their “cleaning crew” back to the house. They stayed only 15 minutes, wiped down the fridge and left. I emailed back and left a second complaint. They then asked me to stay home and supervise the cleaning crew to ensure I could inspect the work. I made them aware it wasn’t my job to inspect and would be losing one day of my trip doing that. The pool person was called to come and clean the pool and kiddie pool so we could use it. We still had to wait one whole day until they came out. At the end of the trip (we stayed one month) the refrigerator stopped working and had to call back to ask them to send a repair person as all of our food would be spoiled. I had mixed feelings about sharing our experience but felt it necessary to inform others of it as this experience really had a negative impact on our trip.