We were displaced by another host, so Isabella aka Claudia & Lee were very responsive. When we reached out they told us the house had not been cleaned from the last checkout. House was "ready" by 9pm. Beds were not queen size, rather full size. Plastic mattress covers on the beds. Stains on the bathroom rugs (we had to wear shoes when exiting), the washing machine was rusted & had fabric softener buildup from months of use. Filthy, unusable. There was hair on every carpet in the bedrooms. The "4th bedroom" was in a cold area of the garage with one day bed & a mattress stored in the closet that you could throw on the floor. There were not 3 beds & there was small space heater that took 4 hours to warm up the room. It states up to 9 people, but there were 3 forks & 4 spoons. 5 towels & 4 washrags. No paper supplies unless you asked because they get "stolen". Dishes in the cupboards were greasy & unusable. They rely on past guests to wash dishes??? NOT WORTH THE MONEY!