Scott is fantastic! Excellent communication, accurate description, and very responsive to any issues that arise.
The resort is in a nice location away from the strip. Large rooms, beautiful pools and slides, nice views from our balcony.
Cons: As soon as I checked in, a staff member insisted I follow her to get some coupons for local restaurants. I then stood there with my daughters, luggage in our hands, while she pressured me to attend a timeshare presentation. When I refused, she became visibly annoyed. The resort then called twice more over the course of the stay to "check on our stay" and to pressure me to attend a presentation. Ultimately, I had to be rude and it was something I did not want to do on my vacation.
The mattresses are HARD. They provide only the thinnest duvet insert. The pullout bed was awful. The shower head is strangely low and the spray is sharp, even after adjusting.
They charge a rather exorbitant fee for daily housekeeping. We chose not to use it but by the end of our stay, it would have been nice.
And they did charge me a $267 fee at check in, but I reached out to Scott and he took care of it and my money was refunded.