Positives: Room looks as advertised in pictures. Very modern and beautiful! Lots of space and drawers to store clothing. Great customer service and quick responses from the hosts. Hosts also sent a ton of great recommendations! This is the most peaceful hotel ever!! It’s great because you can sleep at night in complete silence, but the action is just a 3 minute walk away. Even the lobby is peaceful.
Negatives: front desk & house keeping are nearly impossible to contact we waited on hold for longer than 30 minutes multiple times, when they did answer many times they were rude. Room could have been cleaned a bit better upon check in. No bell desk to store luggage when awaiting check out- must walk your luggage to Aria.
Overall this was a good stay. The peaceful nature of this hotel and beautiful room might bring us back. This is also one of the easiest hotels to manage parking, pickups, and drop offs. No hassles, no traffic.
I think the hosts would have addressed some of the negatives had we mentioned. However, we were on the go most of the time and wanted to focus on enjoying.