In fairness to this host, they are highly communicative. Expect responses within minutes, and I was impressed by this. However, I emailed in advance to verify that our room would have the views as represented on their description. We booked this apt for the views and location. We were assured that we would have the view. Our apartment had a direct view of the parking lot. The units photos did not match the website. The apartment was clean but worn. In short, it was not even close to their photos. We immediately telephoned and were told that no one could help us until monday....even though we checked and provided feedback with our issues within the timeframe of their written policy. Air BnB intervened and helped us. In fairness, we received a full refund without a hassle, but we had to move the entire family (nine of us) at 5p. I credit the host for treating us fairly but they really need to disclose that you may not get what you think you are purchasing.