Upon arrival, I first noticed that when I looked out the window, it indeed was the views of the Strip as advertised, but I also noticed how dirty the window was. And that opened my eyes to the rest of the place. I then noticed that the place was not as fancy as I had believed from the pictures on Airbnb. Looking back at the pictures after my stay, it seems that the pictures were taken in another room or the place was brightened via professional photography. In real life, my room was more drab than I believed it was going to be.
Secondly, I corresponded with Alex and company various times during my stay over various maintenance issues. On my first full day, I was expecting maintenance to appear over an issue I brought up upon arrival, but I never saw them or heard that they had stopped by. I then had two more issues that coincidentally happened back-to-back and that gave me the impression that the place was falling apart. As I had booked the Airbnb (and with a part of the property striking one of my guests and inconveniencing another), the issues were embarrassing for myself.
What gave me a negative impression over all was that in my correspondence with the host, there was no attempt to rectify my negative experience even after I fully explained all that had happened. I asked for a partial refund and then (through Airbnb) a credit for a future stay, but these were both denied. Even before the denial, this was actually the first time I've had a negative experience through Airbnb.
I will give the benefit of the doubt that my negative experience perhaps was unique to me and that other properties of theirs do not have such issues, but in any case, it was the experience that I had.
Some good things I will say about Strip View Suites is that they are as advertised (great views of the Strip), they have a great location (literally a minute walk from the Strip), and it was a great value for the price that I received. To get the top level of customer service and experience on the Strip, the host just needs to work on the issues I mentioned above.