Cassandra and Bobby were a huge help when we had any questions or issues we had! The only downside to the Palms is how far it is from the strip! This wouldn't be a problem for anyone staying for longer then a few days or if you rent a car! But for the amount we spent on Uber is would've been worth staying right on the strip. Other than that the facilities were amazing and we were pretty close to a convenience store and some restaurants that allowed us to find food easy!