I was called the day before leaving and told I wouldn't be able to check in due to damage from previous guests. I was informed a room through the hotel would be booked for me, but the morning of on my way the airport I was called and told I would have to stay in another unit that was not equivalent to what I originally booked for 2 nights and find other accommodations on my own for the remaining nights. My 35th birthday trip was ruined!!! Not to mention I still have not received my full refund