Let's understand that this is an owner unit at what was originally built as an adjacent condo complex at the Palms Hotel. The Palms was built by the Maloof brothers and they made it the place to be on Las Vegas by treating their guests as if they were royalty. The unit is very well designed, very comfortable and has a view which is every bit as advertised. It's also a money saver because if you stay in the suite and enjoy the view, you won't be in the casino losing money -:). The company which actually manages the suite for the owner, stripviewsuites is very responsive and does exactly what they say they will do. The folks from Station Casinos who run the check-in desk, not so much. So the way to be treated as if the Maloof brother personally invited you is to stay in touch with Strip View if you even get the slightest issue from the front desk personnel.