If excellent customer service and accessibility to the owner are high on your "must have" list, Alex is your man!! Each request or question was promptly handled and kindly fulfilled. Now, about this property...
As an attached MGM property to the main MGM Grand, I was concerned about walking distance to my meetings at the conference center, as well as the restaurants and entertainment of the casino. What I came to discover is that I hit the jackpot with this condo! It was an easy and closer walk to the Conference Center and there were moving walkways that whisked me straight into the entertainment/food/casino areas! Oh, and did I mention the quiet pool area and a Starbucks on the property? Bonus!
Here's what I loved about the room...great pillows/sheets, kitchenette, good lighting, beautiful view of the strip and mountain/hills, well-appointed bathroom with a water closet (a.k.a. toilet with a door), HUGE jetted tub, wall-mounted tv with swivel feature, room is close to elevator, and awesome staff.
If I were to improve the unit, I might replace the sofa/chair as the upholstery was showing wear, add lamps with outlets for charge devices (couldn't work on my phone in bed while it was charging) and clean carpet more often. Other than that, no criticism!
I'm already looking at this property for next year's meeting here in Vegas! I encourage you to book your stay at Alex's place while you can!!