Fun trip and clean house but I'm still a bit disappointed in my stay. If we knew about the issues that Richard has with the neighbors and that we would be asked not to open the front door to anyone especially the police, we would have went with a different house for our reservation. The house rules should be updated so people understand what they are getting into when booking this property and they would be asked to use the back entrance at all times.
I'm posting my private letter I wrote to Richard in the hopes that future clients will understand my rating and that he can further improve his AirBnb for future guests.
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Richard,
I was advised by my guests and others that I should leave 1 star review. I didn't feel that was right as overall my guests had a fun time at the house although it was disappointing that we paid a lot of money for a house with a broken ice machine, little to no propane for the bbq, leaking front door, no shampoo in any of the bathrooms, and there was a change in the house rules at check in (don't open the front door, use the back entrance, don't open the door to police).
I'm giving you the benefit of the doubt and hoping that you were just negligent in checking out the previous guests and missed the ice machine, that is why you are blaming us for it being broken. But still for the price we pay we expect that things like that would be discovered and we could have avoided this whole fiasco.
Your house has the potentially for 5 stars but in its current state especially with the issues with neighbors this can't be considered a 5 stars experience. 4 stars at most but the wrongful accusation of the broken ice machine to my reservation further detracts away from our stay.
I hope you take this as constructive feedback.
Best of luck with your future reservations!
Josh