First I want to say that the place was really nice. My biggest frustration was i was unaware of the resort fee until I was charged. Even at check in they said my card would only be charged if i had incidentals. Maybe I missed something stating this fee but i can't find it. Three pool wasn't even open. The only other issue was the spa tub goes off randomly and one of the times it goes off is around 11:45pm. Just something that you might want to look into. The place is nice though and overall it was a good experience. Michael was great at responding when I had a question.