I left a REAL review, sorry it's so long. We felt strongly about each of these things so I wanted to make sure to mention them.
COMPLIMENTS:
I appreciate that you provided two phone numbers to be able to text in case we had any issues.
I was very grateful for the location because you are so close to the Double Down Saloon, which is one of my favorite locals bars, as well as Hofbrauhaus, which is one of my boyfriend's favorite places to go for German food and beer.
My boyfriend got really sick while we were there so I was appreciative that we were so close to a 7-11 where I could walk to get him medicine and that I had Netflix to watch, a stove to cook him some ramen on as well as the dishes needed, a fridge to put my food, and a microwave. Having a kitchen and related amenities is really important to me.
I was incredibly grateful for the woman (not sure of her name) who went out of her way to pick up a charger wall adapter because I left mine at home. She mentioned that this had happened before and it was probably for the better that she bought some in case it happened again.
CONCERNS:
Regarding the wall adapter...However, she was fairly unpleasant and basically required me to put in my review that she had done this and give "excellent service". I would have put it in here anyway but I do not think it is right to rudely tell someone they have to do it instead of asking nicely if I would.
SUGGESTION: Please explain what customer service is. Being nice gets you a long way and just asking kindly would have been a better way to go about this.
I was a little confused when we arrived because it is not clear that the entrance to the apartment is through the sliding glass door. Not a big deal, but it should be communicated as this is extremely uncommon.
SUGGESTION: Add this to the description or to the message you send the day the guests arrive.
There was an issue with the water: when you take a shower, the water goes from really hot to cold then back to hot and cold again.
SUGGESTION: Take a look at your water heaters and see if you can fix this issue:
The bed is extremely uncomfortable: I believe it is an old spring mattress. My boyfriend, who usually doesn't have trouble sleeping anywhere, and I both woke up sore from sleeping on the bed. Also, the pillows are very flat and hard to get comfortable with. Considering it was winter, we were freezing. The bed came with a sheet and a thin, old blanket that did little to keep us warm.
SUGGESTION: Please provide an extra blanket. You don't necessarily need to get a heater (had it been summer I would have appreciated the A/C you had in there!) but it would be a plus. Thoughts would be to buy new pillows (you can get them fairly inexpensive at Target or Walmart) and a better mattress, possibly even just a mattress topper (also available at Target or Walmart).