I messaged Tanner a month before and he reassured me that my reservation was good to go. He also told me that he would do his best to have it ready earlier but stated that it had to be cleaned very well due to new policies. I understood that and made arrangements to not check in until after 3.
What I came to was very unsatisfactory. The room they gave me keys to was completely disgusting. The prior reservation was definitely a party house. There was alcohol and food everywhere with messy beds. Assuming there was a mix up I called the front desk. They told me to come down and they would fix it. During that time I called the host who did not answer. When I got down there the receptionist realized it was through air bnb and told me she could not help me and that I’d have to contact the host. Who I in turn called again with no response. While holding all my luggage and a 6 month old baby I was told I’d have to just wait. Way over 30 minutes later she came back to tell me she was able to get ahold of her manager and they got me a new room but in a completely different tower. I never received a call back or even a message from my host to make sure things were taken care of. No apologies.
Why I’m being a Karen and bitching? Because my 6 month old son had to have a surgery the next day that I had to fly into Vegas for by myself. I was reassured a month prior that everything would be ok. Instead I had to stress over something I shouldn’t have with no help from my host.