This woman was the absolute worst host I’ve ever had in an Airbnb. When we brought up issues related to the pool, fans in the house that did not work, hot tub that was completely emptied, a TV that did not work, and a sliding glass door that is nearly impossible to open due to it being 20 years old (according to the maintenance man) When we brought up the issues, she turned everything around on us like they never had issues before we stepped foot into it which was an absurd. The best part.... her maintenance man (Probably her brother) had left after “putting a bandaid” on the house issues long enough to satisfy us. ((Now this was after the third time he had been out to try to fix the issues)) And then came back about 10 minutes later walking right back in the house with a dog saying he found a stray dog (he wasn’t really a stray, he had a collar tag with the owners information on it) and it needed water. No knocking, No doorbell.... he just walked right in going straight towards the sink to get the dog some water. I was in shock at what just transpired......Now we had 11......22 year old girls Staying there who could have Easily been walking through the house indecent and this man just walks right in like he owns the place. Once again I messaged Terry with my concern of what just happened and how ridiculous it was and her response was that I was ridiculous to think there was something wrong with him wanting to give a dog some water on such a hot day. After i messaged her about the issue, i was outside by the pool talking to the girls about what just happened, the next thing I know that same maintenance man starts hollering from over the top of the fence (he had been listening to our entire conversation ) telling me that I’m insensitive and there’s a special place in hell for me because of the dog issue. As he was pulling away in his truck he told me to get the hell out of here ......,Now I have 2 dogs who are treated probably better than my kids. I’m Definitely a Huge dog lover, and I could tell by the way this dog looked it was not a stray dog. He wasn’t far from home or you could just tell. He didn’t look like he was dying . He didn’t look like he was dying or anything like that. Terry’s response to that was that It was ridiculous of me to make a grown man cry. And that I needed to check out within the hour. I told her I had 11 girls With me that I was taking care of, and I wasn’t going anywhere until I had a refund so I can find a place for these girls. I then got a message from her telling me to that I WOULD be leaving and that she would be calling Airbnb. I then called Airbnb with all of these concerns. She told me I had one hour, Airbnb told me I could have two hours to get my stuff together And that they would message her and tell her the same thing. They were awesome about everything. I’m so thankful that they understood what was going on and that it was not my fault. Airbnb compensated me for everything plus. I then called Airbnb with all of these concerns. She told me I had one hour, Airbnb told me I had two hours to get my stuff together. They were awesome about everything. I’m so thankful that they understood what was going on and that it was not my fault. They tried to talk to this woman and she refused. I then got a message from Terry Telling me that it had been two hours and that if I was not out within 10 minutes she was calling to Henderson Police Department on us. Now I never said a word to this man other that asking g him if he would like a water or something to eat every time he showed up to try to fix the same issues. This was the absolute craziest experience I have ever had . EVER!!! I this house is beautiful and I told her it was, but the customer service factor is on 0.