We arrived to a room with a broken door. If you simply pushed on the door it would open without a key.
I messaged the host immediately, as it was around 11 at night and we were tired wanting to go to bed. There response was for us to call maintenance. Which we did, we called maintenance they said it would be 20 minutes. After waiting 30 minutes we called maintenance again. I also messaged the host again informing them of the delay. The host asked us to call again...which I had already done. I messaged the host again letting them know maintenance still hadn’t come after waiting over an hour and after midnight, being left stranded, we had no other choice but to cancel the reservation and seek out other accommodations.
The next day after requesting a refund, not only did the host not care about our inconvenience but they added insult to injury by charging us $204 for the cleaning and other additional fees to book the room. (We didn’t use anything in the room).
They also said they wished we hadn’t cancelled as they could have put us in another room. Why that wasn’t offered the night before in my 4 previous messages to the host prior to us canceling the reservation
I am not sure.
So if you want to get ripped off go stay in one of Louis & Marie’s rooms.