I’ve never left a bad review in my entire life but I’ll gladly do it for this listing. I had a horrible experience. I have nothing bad to say about the hotel staff. They were all lovely. But whoever “booked” my room, didn’t. I had no reservation after driving 1,800 miles and spending $600. I just wanted to check in but apparently someone was in my room. The person responsible called and apologized for the mess up so I figured I’d be able to get a little bit of a refund for waiting an hour and a half just to have no one let me know that my room was ready. The lady was so rude and basically took back what she said on the phone and said “it was just a miscommunication”. I wasn’t asking for all my money back, just one night but she was rude and argumentative and wouldn’t listen to me or really care. She just demeaned me and acted like I was being a baby when I was just fucking exhausted and wanted to sleep. I’m definitely not booking with them again.