I will start by saying this was my first time staying in an Airbnb. This was initially very scary because I did not know what to expect from the house or the owner. However, our stay was much better than anticipated. The cleanliness of the house was exceptional. Although we were not bothered during our stay, I was able to communicate and get any help via email from Nicolo. In addition the housekeeper also offered assistance via text so my friends and I felt secure in their service and communication skills. The instructions for the house were very clear and easy to understand. Lastly, I strongly appreciated the thorough welcome guide. The welcome guide included detailed instructions and a guide to the closest food shopping areas. For some reason (possibly geographical) my friends and I were unable to use our gps to navigate Vegas, so this is welcome guide saved us numerous times. Thank you so much Nicolo!