Joe was a great host and we had a wonderful time! He responds very quickly and helps in any way possible. However, if you are coming in hopes to have access to all the pools (at the Grand and Signature) be aware they will deny your access to the Grand pools and the list to get into the the pools at the Signature is based on a first come first serve basis. We had quite a few troubles with the front desk since they were very slow to bring us things when asked and a few people were pretty rude about things as well. We wish we would have been informed about this before booking since we mainly booked to use the pools at the Grand and thought the front desk would be helpful, but this was not the case. Be aware that you do have to wear a mask pretty much everywhere you go, and that things are changing everyday down there. If things were different right now I’m sure this stay would have been a lot more amazing, but since we were not given what we had hoped for we had to make the most of what we had.