We stayed in Valerie/Ron’s place between the holidays. The house is in a very nice and quiet neighborhood. The house was very clean and family friendly. The interior of the house was what we expected from the pictures but the outside it is bit run down and the pool is just ok (spa jets did not work and poll was dirty). We were only 4 guests so we were very comfortable, but the upstairs is a bit smaller than what the pics shows. Valerie was very responsive with some of the issues we had. Unfortunately, due to nationwide flights cancellations only 4 out of 10 guests that rented the house made it to Las Vegas. We let the host know about this as soon as we check in and we requested if it was possible to get the extra-guest fee refunded. After a week of waiting for a response because the owner was on vacation (Ron I guess), we were told no because of the cancelation policy in place did not contemplate this issue. This was something completely out of our control and happening everywhere, so I expected more flexibility from the host since these are uncertain times. Also, we barely used the house (we were 2 adults and 2 kids) so it was not an unreasonable request considering that the extra money charge has to do with service and cleaning. In summary, nice place but not the house to rent during COVID where unexpected things happen more often! And read their cancelation policy very carefully. We contacted Airbnb but they said nothing can be done if the owner does not agree. I guess that this would be my first and last time using this company as well.