I am extremely unsatisfied with how Jas and Air BNB Support handled my situation. It has cost me my money, time, and my vacation. I was unable to stay in the condo due an air conditioner issue. The temperature in the room was 91 degrees in the middle of July in Las Vegas. I was promised a refund by Jas. However, Air BNB Support only gave me a partial refund. I contacted Jas that I have received only a partial refund and she never replied. I have explained my situation to Air BNB Support to which they reply with the refund is up to the discretion of the Host, but the Host will not respond.
Very disappointed with Jas and Air BNB. So much so that I will not be able to trust an Air BNB Host again.