The cleaning and communication was not great. When I first arrived (Friday evening) I did not inspect the house as I should have. However, that following Saturday I started noticing how the place wasn’t fully cleaned. There was sticky stuff on the stove top. The bathroom wasn’t fully swept. There was hair (that did not belong to me nor my partner) on the bathroom floor, tub, and kitchen area. Because the hair was in the kitchen, it got in my food. I called Xu that following Sunday. They didn’t answer, so I left a voicemail. I also made a request on Airbnb for the place to be cleaned. I never received a call back nor a response to the request from Xu. On the day we checked out I asked Xu about checkout and they responded quickly. When I mentioned that they never responded to my call and request, Xu did not respond to it. Lastly, their cleaning supplies are cheap. Beside that, the location was great and they solved our other complaint (water wasn’t getting hot).