Jingzhi was prompt with communication and the check-in/check-out procedures were simple and easy. For the value and space, this home offers a lot that is beneficial for guests. I can imagine it's difficult to maintain in a place like Las Vegas. Some of the reasons I did not give a full 5 stars is primarily because of the items we thought would be there for our use, like mixing bowls, measuring cups, cooking utensils, etc. Plus, the furniture in the common areas was lacking including no table and chairs in the breakfast nook. In the areas where we wanted to congregate to spend time as a group, we had to pull rolling chairs over in order to do so. But overall, it was exactly what we needed and we appreciate Jingzhi's responsiveness.