Renter beware. I was traveling to Las Vegas last minute for work. Unfortunately, my flight was delayed and I communicated with the hosts letting them know I still intended to check the next day once my flight (Spirit Airlines) was rescheduled. Due to instances outside my control the flight was cancelled with almost no notice. Immediately, I reached out to the management company right away, I explained the situation and they wouldn't refund any of my moneys. In fact, I have had to take this up with ARBNB directly, because they didn't render a service. I was never able to even check in, because I wasn't in the state.
In conclusion, travel is or can be very difficult these days, I can understand the difficulty of running a rental business, but they're being greedy and ridiculous. Customer Service or a lack of it is part of the experience and even though neither of us got what we wanted in this transaction I am not happy with their results or approach.