I have never written a bad review but this experience was terrible. The ice machine was broken, the kitchen faucet was broken, the living room tv wasn't working, several things were falling apart, the windows were disgustingly dirty. I messaged the host about the ice machine as that was the most pressing issue. She replied asking if it was "ON", I replied yes it is, what can we do about it because I needed ice and I mentioned that other things weren't up to par with what I paid. No reply at all after that. I called the Palms Place and they said they couldn't do anything about because it's a private suite. Later that night we got harassed by the security, they barged into the room, threatened to "evict" us, and ruined my entire night. The security team, Ghostbusters, is a complete joke, they are rude, extremely pompous, and arrogant beyond measure. People like Kent, and Teddy, and the other incredibly condescending security who hung up on me when I asked him to give me his supervisor's name because he told me I was added to a Do not rent list for not reason. When I asked him why he said I violated the rules yet I had UNDER the allowed # of people in my room. Power hungry people like this should not be in a position of power. They abuse that power and if we don't kiss their feet, stroke their ego they feel it's okay to treat people badly. I had a HORRIBLE experience with this airbnb, no communication after issues were brought up, no explanation or apology from host. They say they respond in an hour but clearly that's a lie. Do not rent from these people.