This was one of worst experiences I have had with a short term rental and an Airbnb. The worst part is: it is managed by a management company claiming to have multiple properties throughout the USA!
So, here’s the wakeup call for those nit wanting to get scammed:
The QR code they gave me for the access to amenities never worked for my entire stay. I never got a chance to enjoy the pool, nor the gym. They advertise amenities but they give you no access with a non working QR code. I let them know immediately, and they answered at 11:47pm with the same QR code apologizing and claiming it was now activated. The pool closed at 10pm. The next day I try the code and once again it didn’t work. They offered a 1 hr late checkout in exchange for never being able to enjoy the pool.
That’s just the beginning.
I arrived at this property, and the pictures do not portray what you find there. The furniture is cheap and run down; the kitchen is very very outdated, with applianced glued together (microwave especially). They leave cabinets filled with out and expired left over groceries and spices. Their cabinets underneath have mold. The internet is spotty and youtube won’t stream for 3 minutes straight without freezing.
Also, mind you that you will not get access to all of the unit. The balcony door was jammed shut, handle broken, and you could not access the balcony at all. The door to laundry washer/dryer is not secured in place and risks falling on you if you try to open it.
Everything is very very outdated. Bathroom head showers are so outdated I could not even know how to work it correctly. There’s a padlock on the door, so you don’t actually feel secure in the unit, because you wonder if someone has access to door through key or code in padlock hanging on the unit entrance door knob.
Overall they never cared at all, and Airbnb did not get a response from them either. It was shocking to experience so much negligence, scam-like behavior (collecting money for what they advertised but did not provide), and unprofessionally managed in one single unit.
I will stay completely away from renting anything this company (One Fine BnB) manages.
When you request any damages refund, they just ignore you completely. They don’t even respond to Airbnb according to Airbnb customer care. It shocks me they are still in business, but again there’s a reason why this unit and this company is no superhost. Beware of poorly maintained, scam-like ads, by this company. I feel completely scammed by them, as I could have stayed the night at a luxurious Strip hotel with many amenities for less. Their night cost me over $250.00.