Check in took a very long time and we had a lot of heavy bags. There was a 200 dollar hold on my card that they said I would get at midnight the day we checked out but I am still waiting 3 days later. There was also a 75 dollar resort charge . After the initial check in process they walked us over the the concierge who tried to sell a vacation package... like we didn’t stand there long enough. Room was clean, view was great and the location was perfect. Over all a nice place to stay. View from pool was pretty but water was only 3 feet deep.