I will start with the positive: overall the room was as expected, clean and comfortable room for a few nights, never had issues while we stayed there. Joe was responsive and sent us instructions on check-ins, etc.
The bad: parking. Joe stated on busy weekends the valet may be full and we would need to self-park. What he did not say was that the self-parking structure was extremely far away. We had to navigate through the entire MGM casino/complex underground, dragging your luggage and everything to get back to the hotel room. There were absolutely no signs so we had to asked several security, stumbling our way through. We got so lost on our way to the hotel, it took us about 30-40 minutes to finally find the hotel check-in. And even on weekday nights, when we arrived around 8pm, the valet was already full. 3 out of 4 times when we drove back we had to self-park.
In addition, if you self-park, you also have to walk all the way from the hotel to the parking structure the next day. This is not an exaggeration that we spent a couple hours total in just 3 days walking to/from our car to the room even when we learned the quickest way to get to the parking structure. One last thing about the parking - this room is located in Tower 1. And occasionally they would block the entry of Tower 1 so even if you can valet you have to do it in front of the entrance of Tower 2&3, and then you have to walk from there back to Tower 1. When you pick up your car you have to do the same by walking to the entrance of Tower 2&3 to pick up your car. If you don't plan on using your car, there's nothing wrong with the room. But If you do, then I DO NOT recommend this place; please save yourself some frustration and not waste your time on walking so much just to get to your car.
Joe was always very responsive since we booked this place, always responded immediately. However, prior to my check out Joe messaged us and said to please let them know if we did not have a 5 star experience before to writing the review. So I wrote to him about our frustrating experience with parking, waited for 2 days but he never even responded. It seems like when things were going fine he would respond happily but when things go south he'd just pretend it's none of his business.