Very Communicative and helpful when needed. Room was as described. So nice to have the kitchenette, fridge and microwave for leftovers. Whirlpool tub and shower were nice. Had just enough more than the hotel rooms to make it worthwhile. Note that the top 10 floors are "penthouses", this is 1 floor down from the top. As others have mentioned, you will walk a lot. A fast-paced walk to the MGM Grand \ Monorail station took about 10 minutes (including moving sidewalks). Similar walk to the West to get to the Miracle Mile Shops, Planet Hollywood & Las Vegas Blvd. When we return we will certainly consider staying here again.