The host was quick to respond for booking and an extension request, through overall contact was limited as the staff at the resort took care of everything else. Basically this is just booking a room in the Palms Place Resort via Airbnb. The hotel is very nice, fast elevators, pool/hot tub, gym, in-resort restaurants, room service, etc. Nice room, bed is surprisingly comfortable, shower and bathroom are great.

Cons: The pool closes at 6pm - lots of reserved seating that you must pay extra for, the hotel wi-fi is really awful - extremely slow and you must pay more money for faster Internet - took 3 calls to the help desk to get it working too, also the balcony does not open - the door is locked so you cannot walk out onto the balcony.

Overall, check the reviews on the hotel to see if you want to stay. The host was excellent and the room is probably a good deal for the money for most people, though the accuracy of the listing was questionable regarding the balcony (you can't use it).