Ryan was extremely responsive to all of our questions, and we had a lot! We traveled as a large family with two small kids and parents and aunts, uncles, cousins and everyone had their own concerns. The house was gorgeous, it was so big you could lose each other! We loved the outdoor area and had a great time relaxing out there during the days and evenings. The basketball court was BEYOND awesome and our 2 year old especially loved it. The pool was a bit chilly but it was based on the time of year we traveled. All in all, our stay was lovely and we all enjoyed the house very much!