Ron's place was super clean and all requests were responded to nearly immediately. Would highly recommend this unit. For example, I was there for 9 days and clearly it wasn't quite set up for a stay of that duration (one small bottle of shampoo, 3 towels for 2 people, etc.). After sending a quick note explaining the situation, they quickly had Amazon Prime deliver a large bottle of shampoo and conditioner and a few other niceties that were missing like kitchen towels, more bath towels, etc. So we were all set. It was a great place to stay.