The apartment was fine and clean, with the exception of stains in living room and bathroom that stood out upon walking in. Also, the neighborhood is not the safest.
Perhaps the biggest issue was the fact that the apartment door did not lock. While the deadbolt did work and allowed us to remain safe while inside the apartment, our valuables were left for the taking for over a day, during which time we didn’t realize that a good push or pull of the knob (after it was ostensibly locked) opened the front door. When we communicated this to Sarah/Theresa she informed us using all caps at one point and exclamation points at another that we did not know now to use electronic door device. After I suggested FaceTiming Sarah/Theresa to solve the issue and showed her the problem, she conceded the front door was not locking correctly and provided a physical key.
The eventual solution was appreciated.