I had high expectations because the photos looked beautiful. I asked the host if we could check in early because we landed at 9am, she said no because the room will be ready for check in at 3. Which is totally understandable. I made arrangements to stall until 3pm to check in. When we got there at 3pm we were told our room wasn’t ready and wouldn’t be ready anytime soon. I messaged the host and she informed me it was out of her control. She contacted the manager who said it would be ready in 15 mins. 30 mins past and the room is still not ready. Because our car was with valet it wasn’t easy for us to just leave and come back, I also had to get ready for a dinner reservations that was at 6pm that I based around my check in time. I asked her for an update and she said because of Covid-19, the hotels have to go through extreme cleaning measures which take longer. A simple heads up before we arrived would have been better instead of being blindsided. After an hour in the lobby I’m still waiting for the email confirmation to tell me our room is ready and I still didn’t receive it. I go to the front desk to ask when will I receive the email and he tells me “Oh, you won’t receive a email you have to keep checking the Kiosks.” I checked the kiosk and our room was finally done being thoroughly clean after a little over an hour. Sadly the wait was for nothing. We go upstairs to a unclean room. I instantly sent pictures to the host. It wasn’t the fact the room wasn’t clean, I was more upset that I sat in the lobby for over a hour because the room was going through a “thorough cleaning” and it wasn’t even clean. I hand mopped the floor and sent pictures of the black towel. There was crumbs on the floor, the countertops were dusty ( so they couldn’t have been wiped down), the closet had hand prints ( if the cleaning was for Covid-19 everything that was touched should’ve been wiped down), long hair in the tub, and something spilled on the table. Which I sent photos the moment I walked in. I was very disappointed. I hope in the future she communicates better so this doesn’t happen to another guest.