We drove from the Bay Area and arrived in Vegas around 4am, only to receive a message around 7:30am stating our reservations were canceled because they had no gas or heater & was waiting on the Southwest Gas to fix it. While I understand things can happen - it was such an inconvenience and a hassle trying find another place to stay to accommodate a group of people, in such a short notice. It became frustrating trying to find a place near my brother’s house as most of the Airbnb were further out. We did get fully refund but the whole process was disappointing & a few of our plans needed to be changed. I hope that this does not happen in the future.