Ami was a good host. She made sure we understood how/when to check in and even tried to accommodate us and get us checked in earlier than her normal 3:00pm check in time. However, I do think 3:00pm is quite late for a check in. I gave a couple stars off for this as well as the fact that the description says that there are 2 pullout sofas, which there are not. We had 8 people with us and 1 ended up having to sleep on the recliner and 1 on the air mattress.