Thanh and the linen provider went above and beyond to remedy a little situation with the linens for the pull out bed. The linen company closes at 4 PM and we became aware of our need at around seven pm. Thanh was so quick to respond and make sure the situation was remedied. The Owner of the linen company came out and personally delivered what we needed way after their hours. I was so relieved and impressed with their service. I am grateful.