The entire process was online and handled very professionally. The location is as advertised -- in a very safe and quiet neighborhood. The house is sparking clean and roomy with 2 floors (all 4 bedrooms upstairs). They provided wifi, cable channels, and even coffee. Everything you need in a living room and kitchen, it's all there. Also plenty of towels and a washer/dryer. We had a couple minor issues, but they always respond fast and were helpful. First, not sure why but it always takes us 3 attempts entering the unlock code before we can get in. Second, we had some lighting issues upstairs in the main bedroom, but it doesn't seem to be a big deal. Likely, this would be fixed by the time the next guest stays. Overall, we would definitely come back here again!