when we got to the hotel there was dried blood in the bathroom. the couch had white powder on it . microwave had food splatter . dishes had food on them crumbs on the floor along with dirt . for 4 people we got 2 towels . the fridge never got super cold . we ended up not using the kitchen because of how dirty it was and ended up having to go buy our own cleaning products because I was not going to have my 2 year old touch stuff that could potentially harm him . when I mentioned it to Alex when we first arrived they wanted us out of the room . we stood outside the door with all our stuff . the cleaning lady went in the room and sat on the phone grabbed some spray. sprayed the bed and walked out . . pool hours were noon to 5 .