We enjoyed this great apartment with private balcony and stunning view. It was exactly as described and pictured, except there is no washer and dryer and just a mini-fridge, not a "large refrigerator" as was listed. The hotel changed hands during our stay, so hotel service went from just okay to not so great, especially at the pool where there was no sevice at all. The owner was not in evidence at any point as this is one of many properties he owns and everything is handled by a very capable and responsive on-site management office. We are not even sure that "Alex" exists as we never met him or even spoke with him. I think if we had known this was a large, commercial operation and not an individual property owned in the traditional airbnb way, we would have had more accurate expectations. The Palms is a beautiful property with lots to offer including a wonderful casino and many great restaurants plus movie theaters and a food court. The wifi is free and great as is the valet parking, which is superb. The location is ideal just far enough from The Strip to be pleasant and close enough to access easily and enjoy.