The host himself may just be a bystander in the whole ordeal but it was the absolute worst check in I've everhad. Room was supposed to be ready at 3pm and I was told I'd be called. At 830 I returned to check on room and after another 30 minutes I finally got a room key and it basically killed any chance of relaxation because I had early meetings. The room and view were good but being in limbo like that was ridiculous with what I ended up having to pay