Well thanks to a last minute cancelled babysitter. I had to cancel the reservation 1 hour before arrival. Thanks to Covid-19. I also started to feel a sore throat that same night. Communication with Anna was non-existent. Very unprofessional. And still no refund 5 days later. I even tried to reach customer service and even they are trying to wiggle their way around refunding my money. I lost my job during all this mess. So I am negative in my account now. Apparently Im not the only one on here who had the same issue. Where are these peoples integrity?? Anna has like 11 listings..she isnt hurting for money...I can see why. Make sure not to ask for a refund. You wont get it from her or Air N B. I think Ill be trying a different company in the future.