Haim went above and beyond on the day I flew in from Australia, jet lagged and tired to assist me with an earlier check in. The bed was comfortable, the pillows perfect and the balcony pool view was delightful. Being on the 3rd floor also meant no Lift waiting times. I would happily stay here again. Also the spa bath is huge and I loved the spacious bathroom.
The only thing I was not aware of was the need for a credit card holding deposit at check in (which was US $300).