Swift response time. We came to them with a request and they were able to accommodate to our needs in a timely manner. As far as the place it is in a great location. It's literally across the street from UNLV, down the street from the strip and the airport as well. Im not sure if you will find another Airbnb this close to all the places you may want to go. Their are stores within walking distance. One under appreciated quality is the quietness of the neighborhood. The price is more than fair, you get a simple place to lay your head at a low price so that you can use that savings on what you came for.