Terrible customer service. Was not willing to work with us on a refund due to cancellation of our reservation due to canceled flights. We contact the host asap and they did not answer the phone or texts or emails till hours later. Once we told them what was going on they did not care to work with us and decided to steal our money by asking us to cancel our reservation to book the dates with someone else and still not issue us a refund! I requested multiple times for some one to give me a call and they did not do so. This is unethical and terrible customer service!!!