First thing I would like to say is that Veronica was quick to respond when I contacted her about the issues we were having at her home. She was easy to talk to, very kind and did check in with us on the first day while we were there. With that being said I’d like to elaborate on our experience.
Check-in was a little strange. We were given the ok to drop our bags prior to the 3pm check in. We showed up around 2pm (1 hour early and housekeeping had already left) we ran our bags in and noticed there was a strange smell that reminded us of cigarette smoke. I messaged our host to let her know because it’s a non smoking property and I didn’t want her to think we had been smoking there. She quickly responded and asked if the housekeeper took our bags. I explained that there was no one there when we got there, we came in changed our clothes real quick and that we were leaving our bags in the living room and heading back out so housekeeping could come back. There was some confusion over us dropping our bags early (she had forgotten she approved us to do it) and since we had already come in that housekeeping would not be coming back to finish cleaning the home because of Covid. She offered to send over some additional cleaning supplies and leave them at the door (this never actually happened). We returned to the house in the evening and found our first of many cockroaches in the master bath. 2 of our 8 people were immediately ready to leave and not stay at the property at all. I contacted Veronica and let her know that we had found the extra large bugs and she stated that they had fumigated in the last few days and sometimes there are stragglers that show up before they die. She said she would contact her exterminator in the am and get back in touch with us. She also offered to send a copy of her receipt for the fumigation, I passed on it. I probably should’ve said I would like to see it since I’m pretty sure housekeeping wouldn’t have been cleaning on our check in day if there weren’t people in there immediately previous to us and there’s a 3 night minimum stay. Odds are the fumigation was not in the previous couple of days if it was at all. We proceeded to find several more that night, mostly in the master bathroom. Veronica reached out the next day stating that there wasn’t much the exterminator could do at that point. It was a matter of waiting for them to die. We went about our business for the day and came back to several more however, now they’re in both bathrooms and crawling though the cracks in the grout and gaps in the tile and the wall. We now have 4 people who are ready to leave and one person who has become the ‘resident bug killer’. The next day we have the pleasure of 2 different people being greeted in each shower with more roaches. I should’ve called Veronica but just short of us leaving early there was very little to be done. We couldn’t really afford to leave and stay in a different place and there’s not much she can do to correct it while we are there. I had also let her know our first morning that a sink faucet in each bathroom was broken and that the dishwasher was draining and shooting water out past the kitchen sink. She offered to try to send someone to fix it but again not really worth it when the other sink in each bathroom worked and we hand washed all our dishes, inconvenient but not the end of the world. The cockroach saga continued every day and 2 of our friends left for a hotel on our last night, they couldn’t handle another night of it. The night before we left they had begun showing up in the kitchen on the floor and then the morning we checked out we had the pleasure of finding one running across the kitchen counter. I understand that cockroaches are an issue in dessert areas and I’m from Oregon and never had the pleasure of dealing with them. I do feel that if you have recently had the exterminator out you should give a heads up to your guests prior to check in. Our 3-night stay was over $1300 and I feel like we dealt with too many issues for that kind of money. Plus after spending so much to get to Vegas and the cost of our Airbnb we couldn’t afford to leave and find another place to stay without an immediate refund or the host offering different options. This kind of stuff would have never happened in a hotel without immediate resolution.
Some aspects of the house were nice but all of the things wrong really over shadowed the good.
I would definitely not recommend this property to anyone I know unless it was $50 a night and ya get what ya pay for.