Pros:
- Very organized on the digital front. The host is tech savvy, which made coordinating virtually a lot more seamless.
- Kudos to the hosts for being very communicative. They were responsive and professional.
- Very dog friendly. Our dog sitter canceled at the last minute and they promptly adjusted the booking and sent the modified invoice. The pet prepayment fee is also more affordable than the front desk.
Cons:
- I’m not sure if this is on the folks managing the hotel/property or the host/real-estate group. We immediately noticed the broken bolt lock, broken fridge door, dirty coffee maker, and sticky floor stains as soon as we got in. The host did offer to send a technician to fix a few of the things but given that we were going in and out of the hotel constantly, these should have been addressed prior to our check-in.
- Given the lackluster effort they placed on the upkeep and cleaning, I’m unclear how they could justify a $75 (1 hour) - $125 (3 hour) early check-in fee.
- A more minor issue but worth mentioning was that the towels provided were incredibly thin and unless you’re toddler-sized, you’d need more than one to dry off after a shower. Because we booked via a 3rd party rather than MGM, we had to contact our host directly for any needs.