Our room was just dirty. It had been cleaned, but poorly. Evidence of the previous guest never makes anyone feel comfortable. Then, this business failed fix it. In my experience the host does not answer phone calls. I encountered other two other Airbnb guests of this host at the front desk and they also couldn’t reach the host. One of Alex’s employees blatantly lied to me, after we had asked if it could be cleaned, we were told to expect housekeeping by a time of day, but an hour after that didn’t happen we just asked Airbnb to refund it. The room looked like a great place to stay, but it was uncomfortably dirty, otherwise I would’ve stayed.