My stay would have been enjoyable if I had not gotten attacked by BED BUGS the first night. Although Alex had an exterminator ordered, he found bed bugs in the cloth head board (all head boards are cloth) it ruined my vacation. Alex accommodated solely myself with a hotel room but the whole point of the trip was to be together with my family who came from various parts of the country to be in the same house but it was impossible due to bed bugs and being uncomfortable in the home. I also had to contact him multiple times to get an initial response to bed bugs. A partial refund and other sleep accommodations should have been offered by Alex but instead he offered me an air mattress when I’ve spent over $5000. If I wanted to be separated from my family I would have booked accordingly.
I had to tell him the exterminator doesn’t recommend sleeping in a bed bug infested bed and that’s the only reason he purchased the hotel room.
At least a partial refund would have accommodated for me and my family’s inconvenience. The keyless door entry also didn’t work upon arrival and we had to enter through dark garage at night.