Bianka was amazing and very quick at responding once the reservations were made. She sent everything that we needed right away.
Concierge was amazing and extremely helpful. We were never asked about timeshare opportunities which was nice. You have the option of not having to walk through the lobby to enter and exit which is probably why we avoided them.
Suggestions when booking - I would suggest that you do not take a handicap room unless you truly need it. The seat that is in the shower, even when folded up, allows you minimal space to turn around. Also, their doors can be somewhat loud when opening/closing. If you are a light sleeper, you will be woke up at all hours of the evening as people come and go.
We would definitely stay here again! Overall we felt very safe and it is super close to everything (including car rental if you need that).