READ THIS:
The Palms was recently bought out and EVERYTHING IS CLOSED.
We were told 1 week before our vacation that the “amazing balconies” were closed and not accessible. Literally the most raved about amenity in the reviews was closed. We had no time to cancel and book another hotel.
When we ARRIVED we discovered that every other aspect of the hotel was unavailable as well. All the cool stuff you see in the listing? Not available as of July 2021.
Casino? Closed.
Spa? Closed.
Restaurant? Closed.
Balconies? Closed.
The worst part is every time I reached out to the host I didn’t receive a response.
Even after we found out about all the closures I sent a message and the only response I received was a copy pasted “thanks for staying, please leave a review” message.
We were extremely disappointed. Still no response from the host.
Make sure you call the Palms BEFORE booking to make sure the facilities are actually open or you’ll have to leave any time you want to do something fun. Uber’s aren’t cheap