We were disappointed to find that the dishwasher was broken and there was no dish soap so we had to buy our own. There was also no cooking oil which is advertised on their posting so we had to buy our own. The hot tub was not able to be warmed up even when we had requested it to be and they told us it cost an extra fee of $100 even though it is not advertised as costing extra.
We had asked for an early check in which they said was not available because the cleaning team would need time to clean the house prior to our arrival. However, when we arrived at our scheduled check in time the house cleaners were still there and ended up being there over an hour past our scheduled check in time. I informed the owners of all of our concerns and they did nothing to reconcile our disappointment.