We booked this appartment and there was an option for early check in at 9.00am. The owner confirmed the reservation and than messeged us 9hours before at midnight that we can not come at 9.00am because there is someone inside. We had to return the car at 10.30am. So we extended the returning time so we could bring our luggage to the appartment. She messeged us we can come to the appartment in 20 to 30min (10.50am). She let us wait till 11.40am so we were late with returning the car. After that we couldnt go to the appartment till 3.30pm so we just sat at the airport and waited. When we finally came to the appartment the owen was broken, bathroom door didn't close, dishwasher was dirty, front door handle was broken... we stayed there because it was just two nights and we stayed there cuz we couldnt book anything else, didnt know if we would get any money back and already lost the whole day on sunday because we needed to wait for the appartment. She tried to come in the appartment our first day at 9pm while we were not ther, we asked her to come the next day while we are there. The next day she didnt want to come, so we can only assume she came to the appartment while we were not there. I would like to get the money back, because i booked the appartment at 9.00am and we lost money and time because of her, the appartment was not what it was presented on airbnb.