Was extremely rude, before we booked it we messaged her we’d be arriving Saturday at 3AM, after a 34 hour drive from Florida.. she had agreed multiple times in the messages and then when I arrived there was people in the apartment! When I called her she gave me a nasty attitude and didn’t try to help us resolve it AT ALL. I had to call Airbnb to rebook us, AND I was stranded for HOURS while Airbnb was trying to find us a place. I’d rate Airbnb a 5/5 because they helped us immensely, but this person would get a negative 5 if possible.