Irene was very responsive from the get go. We needed to add a secondary table for work stations (as we ended up having (7) working adults in the space), and increased the internet bandwidth to support us. Although the bandwidth was still a bit sporatic, so we had a couple of laggy calls in the beginning, we decided to space out our calls throughout the day which helped a lot. Just a note if you have a lot of WFH people in the space. The beds were comfy, there was a huge couch to accommodate us, and the kitchen had everything we needed (including a blender!). The pool was perfect, and although the spa did break on the last two days we were there, it was a great addition when we had it. The pool man came twice while we were there (a week), which was nice cause the trees surrounding the pool does drop a lot of stuff in there. We used the grill to make some dinners and lunches, and it was easy to clean and use. It is a nice touch with the corn hole and foosball table, but we did not get to utilize it as much as we had hoped. The NEST keeps the house at a nice temperature the whole time as well. Also, close to Vons, so we were able to pick up all the groceries we needed! Overall, had a good experience at this Airbnb!