Originally we had booked a different listing with the same owner but due to COVID-19/ George Floyd protest concerns, we requested to cancel our original listing but was denied by the host. Instead we had no choice but to settle for a smaller listing (one less bedroom) for the following week with the same host for $40/ night more or lose our deposit.
Though the property is pretty clean, we did find 4 cockroaches on our first night near the common spaces. On our second day, the keypad on our doorknob malfunctioned and had to wait 20 min for the host to arrive to let us in. My main complaint is that the host knew that there was an issue with the doorknob, and showed us how it simply comes off. If the host knew there was a malfunction with the door knob, he could of easily hid a key or provided one to us in case the keypad doesnt work anymore (which it DID stop working).
The host was kind enough to let us know that Airbnb is how he provides for his family and offered us a 10% discount on our next visit. We will think twice before booking another reservation with this host. Even though we didn't have a horrible experience, it wasnt the most pleasant either.