Nice pad, excellent view. I was a bit disappointed by the check in time. Traveling is always exhausting. We wanted to freshen up before meeting family members. The room was not ready. Check in time was supposed to be at 3pm. We did not get checked in until about 315 pm because the room was not ready. I am trying to understand that if check out time is at 11 why did it take a little over 4 hours to have the room ready? When I was communicating with Mike. He kept on saying don't worry the room will be ready at 3. Hoping that Mike would be able to communicate with concierge about the problem, he communicated with "we rent it everyday, never a problem, with anybody. If
there's a problem just call the concierge downstairs." I don't think that we as customers of AirBnB should have that responsibility delegated to us. You are the Host so please take care of your Guests.