I took sometime to get home before writing this review to make sure I wasn’t writing because of emotion.
I’d like to start by saying the Shelly was very nice and professional and she responded within a reasonable amount of time of you sending the message. Unfortunately, that’s the highlight of my stay. I wasn’t given vital information, like room upgrades, early checkin, fees (like $35 for an extra towel!?!), etc., until 2-3 days after the start of my reservation.
When I checked in, my reservation wasn’t in the system, so I had to speak with four different people to find it. Once I finally got to the room, I discovered that the bathroom was dirty. If I knew how to post all of the pictures I took, I certainly would. The furniture was beat up and dirty, two of the pillow cases had drops of blood on them, the headboard had chunks of upholstery missing, and the words on the television had black blocks on them, so I couldn’t read anything that was on the TV guide or any of the channels. Thank God I brought my PS4, or there would be no television for the whole stay 😂.
Like I said before, Shelly was really nice and professional, but the entire experience, as a whole, was not great. I advise those who are accustomed to a higher level of traveling just pay the extra resort fees and go directly through the resort to make reservations. At least they won’t charge you $35 for a towel 😂.