Jenny was very responsive and gave clear instructions, and the unit was very clean. We had to unload a car full of stuff, so it was nice that the door was about 20 feet from the parking lot. The unit is on the bottom floor and any people walking around upstairs in the unit above can be pretty loud, but it wasn't too bad. The bed is enormous and is pretty firm, which I loved, but may not be ideal if you like a very soft squishy mattress.