I stay at the palms every two weeks for business meetings. I scheduled my meeting around 4:30 PM because it was stated that my check in would be at 3 PM... I missed my meeting because I was unable to check in until 5 PM because they were “cleaning the room” but when I arrived to the room all the dirty bed sheets and towels had been shoved into a closet. I was never notified that there would be a late check in. Also, the cleaning fees are not included in what you pay they will charge you an extra $100 when you arrive to the hotel which I was also unaware of. When I asked for some sort of reimbursement for having such a late check in the host was unable to do anything for me. Like I said before, I stay here every two weeks, this is by far my worst experience. Lack of communication & improper check in time, caused me to miss the whole purpose of my trip and I was not refunded or given anything due to the fact.