Upon arriving at our Mike's place, we could not get the virtual key to work and it was 1 AM so we ended up having to find somewhere else to stay. Mike was extremely understanding and agreed to refund our first night. Then when we asked if he would refund our second night so we wouldn't have to move he again agreed and sent us a full refund in minutes. Despite us never even staying at the place, I would highly recommend Mike to anyone as a host. He was understanding, kind, and helpful. You can have the peace of mind knowing that if something goes wrong, Mike will help you.