I had a HORRIBLE experience with Shelly. To start we check in at 4:30 pm (1.5 hrs after the beginning check in). When we walked up to our room it was a mess and hadn’t been cleaned after the previous people had left. I immediately try and call Shelly but the phone number given said it was disconnected. I then message her but she didn’t message me back until 2 hours after. After this I was hoping things would be fast moving but there was no more communication from Shelly. After 4 hours of waiting for a room we called the company and they were able to help us. They moved us to a room that was not what we payed for. It didn’t have a balcony, wasn’t on the penthouse level, and didn’t have a good strip view. When I asked if we could receive a partial refund because of the waiting and the downgrade she refused. The only thing she was willing to give us was the cleaning fee and 30 dollars which isn’t even a lot considering how expensive the condo was. Please don’t go through her. The communication is horrible and is there are problems with the site it will ruin your vacation :(