Good communication. Followed her check-in instructions which were simple and worked fine. Apartment was as described and seen in the pictures.

We did have one issue: one of the bathtubs would fill up with water and fail to completely drain even after 24 hours. I e-mailed Marsha, she had someone come the very next day, they were polite and professional, fixed the problem, and even left us with a little box of cookies and fresh towels for the inconvenience.