My name is Yang. My family and business partners travelled to Las Vegas for the company convention every year in the last seven years. In the past, we always stayed in hotels. This is our first time that we decided to give Airbnb a try for this year's trip because we heard many good comments on Airbnb from my friends. If the experience is good, it can be a good alternative for us because we travel quite a lot. For our first Airbnb experience, we booked the property managed by Yoki. We chose it because it is a big house with pretty photos online and we would like to have a quality stay. Unfortunately, the experience was completely opposite: We had two incidents during our stay and the interactions with the property manager Eric were very disappointing. Since we never met or spoke to Yoki, we couldn't comment anything about her. In general, the services we received from Eric is very unprofessional and unpleasant, comparing to the services we got from hotels in the past. Below are the two incidents during our stay. Once again, we don't mean the incidents are host's fault, however the way how Eric handled is very unprofessional. The first incident occurred on the 3rd day morning. My friend and business partner Sun used one of the washers (total 3 washers in the house). He put towels in then hit start and then he left with me for the convention. After a little bit, my father-in-law called me and told me there was water leak from that washer. I called Eric right away and reported the issue. Later Eric found the massive water leak was due to the disconnection of hot water tube. Eric insisted that my friend Sun yanked the tube from the washer and caused the line being pulled out. My fiend Sun told me he didn't touch any hose, and he simply put the towels in and hit start. I believe him. I believe my friend's every single word and trust him because: #1 I knew him for 26 years since college. We both got our Ph.D. degree in US and have a very professional career and business. Integrity is one of our primary characters; #2 If the washer was in good condition, who needs to pull the hose or move the washer when using the washer? I trust he didn't do that. By the way, we used the other two washers on the first two days and found no issue. Who will check the 3rd one? However, Eric didn't trust us and stated that we were not honest. He insisted that my friend Sun pulled out the hose. This is an incident, and we don't know how it happened. I felt sorry that we didn't check if the hose was well connected when we used that washer and feel bad about the water leak inside the laundry room. The second incident happened on the last morning before we checked out. One of king-size bedrooms was found liquid spill on the mattress. I talked to the couple (Fei and Robert) who stayed in that room and learned that it was a leak from their 2-yr-old son Andy's milk bottle. What got spilled was a mixture of milk and water. As a mother of two children, I knew such situations happen very often. Once again, Eric didn't trust us and insisted that we were lying. Even though this is our first experience with Airbnb, I am pretty sure it is very common to have a water-proof cover sheet over the mattress to protect incidents like this, especially for a room listed kids allowed, or even as an adult female, I had an incident in a hotel room at special days. Furthermore, once incident happened, again, Eric questioned our integrity and claimed it can't be milk/water. Why did we lie on such matter? My partners and I are professionals in financial industry. Most of us have high education degrees (3 masters and 4 PhDs) and we were raised from good families. We know trust is one of the most important traits when we work with people. Therefore, I trusted Eric at the very beginning, therefore I didn't have the initial walk-through to take any photos and check all the details when we checked in. However, we found a lot of issues inside this house, none of which were reported to Airbnb or online yet. If the issues could be solved, why bother to start a war? However, Eric kept stating we were lying. Thus, I would like Airbnb to have a record about our experience. Although below examples are not relevant to the incidents, I would like to report them are examples of unprofessional service we received 1) One of the bedrooms was very hot, which was a unit by itself. The air conditioner wasn't not working very well and the room was very hot when we walked in. Eric told us he will buy a portable AC on the second day. We agreed. On the 2nd day, Eric sent a handy man who closed some vents on the roof to solve the issue. However, we didn't see any improvement. Luckily, the weather during our stay were not as hot as usual. So, we got by without insisting Eric buying a portable AC. 2) The shower in the abovementioned bedroom had no cold water! We didn't expect that. In the evening, my son ran into the shower and almost got burnt at the beginning because cold water faucet still came out hot water! We called Eric right away and he told us it will be fixed the next day, which he did. 3) There is one master bedroom with 4 queen beds and a bathroom including toilet, shower, and jacuzzi attached. However, there are no privacy at all because there is no bathroom door! Eric suggested using two wood screens for some temporary privacy. It was a lousy setting and very inconvenient. He explained this...