The place was very clean and organized, some of the pictures were a bit older but it’s all pretty much the same. The house seems to be older but kept in decent condition.
The rooms were very comfortable and clean as well.
We had a great time with the kids except with the one issue we had which was that the jacuzzi was not working. When we first got there, we had planned to use the jacuzzi but it was not heating up.
I went back and forth with them through messages about how to fix it. They gave me instructions and videos as to what the settings should be in order for it to work. But non of those things helped out. It took away a lot of time that I could have been spending with my family which was annoying.
On the second day, we again went through a similar process and nothing worked. They finally scheduled out a technician to go and check it out. When she came she said that the videos were outdated and that the pool needed professional service and there was nothing I could have done or fixed on my own.
Finally the jacuzzi worked and were able to enjoy it the second night.
They did compensate me with a small refund for all the trouble, but I didn’t have to go through this at all since it took away time from spending it with my family (at least 3 hours total) and we didn’t get to do the activity on the first night so we had to change plans.