I had just arrived to Vegas at the exact time that i told Thelma i’d be there. She tells me that the guests that stayed before me hadn’t left and that it showed her they were checked out on the app. I was okay with it and really patient but since it was past check in time I couldn’t cancel the reservation for a full refund. I then asked her multiple times and called Airbnb to cancel it from her end and she kept saying she would get on it and it never got cancelled.