Air B and B has exceptional customer service! But this host on the other hand does not follow protocol when it comes to Air b and B’s standards. Not only did she with hold the address before arrival, she argued with me when I asked for it 6 times!! There was a miscommunication on her part about our check in and arrival. Which she made an excuse that she “fell asleep” and could not provide us with an address. She was extremely rude and onery and kept asking if I was upset. Of course I was because she wouldn’t give us the address! I don’t recommend staying with her!