Overall our stay was great. The house is as pictured. You will enjoy your stay as many of the reviews say. However there are some reviews that give a bit more insight and mine will be apart of that group.
My grievances:
2. Claudia called me at 11:30 the morning of my reservation to inform me that the guests who were meant to check out at 11a thought they had the house for an additional day and wanted to know if I would be willing to find another Airbnb that they would pay for. I found this to be unprofessional. Their lack of proper planning not only shouldn’t have been something I was made aware of I also shouldn’t have been asked if I would be willing to change my plans. I had previously told Claudia that we were celebrating my grandmothers 80th birthday, why would I inconvenience my grandmother? I personally feel she shouldn’t have entertained asking me at all or at least pretended like she asked and still told him no.
3. The pool was not clean. Meaning I could not see to the bottom (pictures were taken). It was extremely cloudy. We attempted to use the pool vacuum however it did not work. The purpose of booking this house was to use the pool and instead we had to keep telling the kids to get out of the pool. Wasted money there.
4. A small thing, I wasn’t given check-in information the night before as previously discussed. I had to reach out to her as I was sitting in the driveway in order to get the code to check in.
1. (Yes I’m aware this one is last & should’ve been first but it has already started to be addressed by Airbnb) This house was originally booked by my fiancé (a black male), as he was the one paying as a gift for his grandmother. However, when he booked less than an hour later Claudia canceled his booking with no reason as to why. I know that Airbnb has very strict rules for hosts regarding discrimination and as I said I have already contacted them regarding this situation. And they’ve given us the steps to take next. The reason I am adding this to my review is so that other people are aware considering the efforts Airbnb has taken to insure potential guests aren’t subjected to this.
Communication and consideration is something that should be worked on. I should’ve never been asked to give up my reservation and I shouldn’t have had to reach out to her to get the access code for the keys. Those are parts of being a host. All rules were respected and the house was not left a mess (pictures were taken). I’m saying all of this because we can all see Claudia’s responses and commentary back to guests that have previously rented. And I don’t want it to be misinterpreted that we trashed her home and didn’t respect any rules despite how the booking situation began.