I have taken 4 days to process our experience to offer the most objective and non-emotional feedback because I know that these reviews can help others choose a host.
This unit is nice for the price point. The unit was not as advertised and my messages to verify that we were placed in the correct unit were ignored. I received several automated messaging that were very informative from “Shelly” but not once did “Shelly” respond to any of my messaging before or during our trip. I believe that “Shelly” is simply a bot.
I sent two verification messaging during our stay to address the lack of the promised “Pool View” advertised and received no response. However, after our stay the unit’s description on the app was changed to “Mountain View” which is also inaccurate. There is Top Golf and Airport view.
The “Pool View” label was misleading and inaccurate. We were looking forward to the pool view and I paid extra for this feature that we did not have, nor was it ever addressed.
The issues of cleanliness (lots of long, obvious hair on the shower walls) and existing damage to the unit (ripped headboard hidden by pillows) are minor compared to being completely ignored during our stay, yet constantly being bombarded with automated messaging in lieu of an actual response. The experience was disappointing although the property itself fit our needs.
I regret booking with “Shelly”. There are plenty of other private owners at the same property and I wish I would have booked with one of them. I will likely stay at Signature by MGM but will completely avoid this host and management company.