Terry was very slow to respond to messages in the beginning. Taking a week between her short responses. But once it came time to collect that 13% tax the day before checkin, man was she all of a sudden quick to respond. First off this tax was not on the listing or policy page at time of check out and could have very well been added after we booked. Why wait till the day before we arrive to collect? Also the day before we received all the house info that stated the limited parking. It also showed that if you wanted to use the spa its an extra $95 per day. Even though the spa is listed as an amenity on the listing, which means included right? All of this last minuted info she sends needs to be on the listing and given before booking. Pretty shady. Terry told us we could check in at noon. When we got there at noon the cleaning lady had not finished and told us she was told we were coming at 4pm. Lack of communication on Terry's part. Also, NONE of the outlets work in either bathrooms, so good luck doing your hair ladies. Only one of the 4 backyard lights work, and the front patio light doesn't work either. Yeah sure the house was cute, but when nothing works its pointless. Watch out for last minute info and fees. These ones are looking to make that extra buck any way they can.