Checked in Sunday for 6 night stay. Upon check-in: 4 lamps not working. 1 of 2 TV's not working. Kitchen had no plates glasses or silverware. What is the point of having a kitchen if you're not going to provide the customer the necessary items with which to use the kitchen. Nice size outdoor patio had Zero furniture, not even 1 chair to sit and relax, nothing, just concrete. Sunday evening engineer came up to fix 2 of 4 lamps. Said he would be back to fix the other 2. Guess what? This guy never showed again Had to call room service for plates, glasses and silverware and a bottle opener. 3 hours later no response, called again and finally got a response. Place settings delivered but no bottle opener. Called again about the bottle opener and was told there would be a "charge" for that. At that point I had to laugh..Absurd and Ridiculous and Very Cheap. On Monday I called again about broken lamps and spoke with Samantha in "Inner Circle". She took down all my information and then asked if she could call me back. Never heard back from Samantha. Lamps Still not fixed. Tuesday stopped at Front Desk and spoke with receptionist. Blah...Blah...Blah apologies and said she would send up another engineer. Surprisingly an engineer showed up. He knew exactly what was wrong with lamps and said he would come back later that afternoon or next day (Wednesday) to fix the lamps. Guess what? Never heard from or saw him again. Wednesday evening I spoke with Brandon in Inner Circle to complain about the Abysmal and Lousy customer service. Blah..Blah..Blah..more apologies and he would have Front Desk manager call me. Guess What? Never heard from Brandon or Manager. I also e-mailed Harry either Tuesday or Wednesday about all these small customer service issues. Guess what? Never heard from Harry. I documented all of my conversations. These people are eager to take your money but not follow-up by providing the necessary customer service to make a stay enjoyable. The unit itself was decent. My favorite part was the jacuzzi tub (huge) and shower area. It's too bad that the Lousy customer service had to ruin the stay. Needless to stay I don't plan to stay at Palms again (either Palms Place or Palms Hotel). Service is Garbage there and it's not all Harry's fault but the Hotel itself as this room is really a hotel room masquerading as a "condo" with an investor like Harry acting as owner. It's not a true privately owned unit but some weird arrangement between investor and Palms.