Room was not ready at check in and was 20 minutes late. No coffee pot for the coffee maker for 4 days, after many phone calls it was replaced. Not enough silverware for more than 1 person. Broken lamp with exposed wires, Door was not secured and able to lock for 4 days despite multiple calls and I had over $1,000,000 in equipment in there. When washing hands the bathroom sink would almost overflow cuz its backed up and drains slow, Fridge storage on door was all broken giving much less storage and just a trashy feel in an upscale tower. The Microwave also broke on day 4 and they ignored all my calls to fix it. I have called them over 20 times and still have not gotten a call back as promised. It almost seems like they have my phone number flagged and going right to a voicemail now so I can't contact a real person the last 2.5 days. All these issues caused us to have to throw away all our food when we left cuz we could not cook it. Instead we were forced to go out to the casino and overpay for food. We use your services because we want a place with a working kitchen that is safe and secure. These owners don't care about AIRBNB's reputation or theirs. All these issues cost my wife and I to spend much more than we expected and also caused tension between us due to the stress and miserable stay. I have NEVER experienced someone who doesn't care about their customers and unit. Thank god I took videos of some of it and their is engineering reports of fixing the door as well.