Unfortunately, our stay was terrible. We planned a little Christmas vacation to Vegas which isn't too far from where we live. We wanted something relatively close to the strip and a hot tub to relax in when we wanted off our feet. We filtered our Airbnb search to only include places with hot tubs. The hot tub at this place is out of commission—dug up and under construction. This was not a sudden thing yet the host did not update their listing. This is our biggest frustration. Additionally, the unit was not cleaned since the last guests. And you know how some guests leave a place. It looked disgusting. Getting in touch with the hosts was very difficult at first. We had called, left a voicemail and sent a text a day before our checkin date to no response. On the day of checkin we used the Airbnb messenger, got a quick response from the host and were able to get a new number to call. The excuse for not answering the calls and text was, "That's weird. I must not hear that phone ring sometimes. But you can call me on this number I just gave you as well." The excuse for the place not being cleaned was, "Oh no. Our cleaning person sometimes forgets that unit because they have a hard time getting in that one." I don't know what they're talking about either. I guess they have several units around Vegas and this one gets overlooked. So we had to wait 2-3 hours before the unit was cleaned and mostly ready. The wet laundry (towels, etc) was left to us to dry and put away. We didn't want to bring up all our issues—mostly the hot tub—until after our stay. Other issues include a broken TV. To be clear, the TV came on and you get audio and video feed but the left quarter is blacked out and there are vertical and horizontal lines going through the image. Like it had been hit hard or dropped. So no enjoying Christmas classics this year 😩. There were some other broken things and a lack of kitchen amenities as well. We didn't get a pool key until halfway through our stay—just another oversight. We didn't need it anyway, the pool isn't heated so there's no way anyone's touching that water in December. These other issues feel trivial in comparison so we won't go into more detail. Anyway, there was nothing we could immediately resolve and so we didn't want the stress and negativity it would cause during our vacation to bring it all up until after our 2 night stay. We wanted to enjoy it the best we could since we weren't going to be able to cancel and get another place the day of our vacation. Once our stay was over and we messaged the host about our issues and wanting compensation and a solution, we didn't get a single response. Then we had to wait 72 hours until we could escalate the issue to Airbnb to be involved. We are still waiting to hear from the host or Airbnb about a solution. So we've invested extra time and energy and our money is tied up and there's no guarantee we're getting any of it back. This is the kind of shit people are afraid of happening when you're dealing with potentially some random person and not a business when going through a service like Airbnb. We didn't want to write a review until we had more information but Airbnb has a policy about writing a review within a week of your stay or that review opportunity closes. So we at least want to give you the current standing of the situation so that you can avoid this place and this host.