I am not sure why Ami wants feedback for this stay. He should know that it will not be the best rating ever. On the surface, when I first walked into the unit I was surprised because visually, without close inspection, it looks very nice. However, as we continued our stay we noticed a number of "quick fixes" and questionable "rehab" choices.
Here is a list of all the things that went wrong while we were there:
1. The pool guy never showed up the first week. By Friday the pool was green. We reported it to Ami. His response was, "let me look into that". The pool guy did not show up until the following Sunday. The pictures are disgusting. The pool was not ready to use until Wednesday. Over a week and a half without a pool in 108 degree Las Vegas weather.
2. The fire alarm/carbon monoxide detector started going off at about 5pm on the 25th. Contacted the host and they said, "let me look into that" at about 8:20p I contacted them again because they had not gotten back to me and the detector was going off every 45 minutes or so. At 8:23 I received a text from them saying, "please text me". I immediately responded by saying, "the alarm is going off again." His response at 8:48p was, "I'll stop by to correct. I will text when I'm outside". He did NOT stop by that night. Every few minutes or so ALL NIGHT the alarm went off. I spoke to one of the hosts on the phone and by text, who told me to just unplug the alarm. The alarm was at least 8 feet above me on the walls and there were no sturdy chairs or even a ladder that I could use to unplug it or turn it off. I finally called Air B&B and spoke to one of the complaint folks. I explained the problem and that it continued to go off throughout the night. Ami and the other hosts, said that it was probably just a "bad battery"!?! At 6:20a THE NEXT DAY, I received a text from Ami that said, "Hey. Good morning. All good? 3 different guys were there as we said." My response was, "No alarm is still going off. When were they here? It has been going off about every hour all night." His response was, "Can I stop by "again" in 4 min?" I was there all night, no one stopped by. At 7:03a, he knocked on the door. He came in, unplugged the sensors in the hall and in one of the bedrooms and left. He never returned to replace the sensors. They remained uninstalled for the rest of our stay.
3. We got ants in the kitchen, dining area, and main bathroom. LOTS OF ANTS. The response to this was, "let me check into that." A exterminator came by two days later and sprayed for the ants. He told us that there were openings along the walls at the back of the house that let the ants in. He said that he sprayed the whole outside of the house, specifically focusing on the holes that the ants were entering by.
4. On Monday of the last week of our stay, I informed the host that the refrigerator was not keeping things cold. The response was, "let me check into that." I waited for about two hours and finally called again. The host said that they would send someone by that day. NO ONE SHOWED UP that day, the next, or even the next day. Finally, a guy showed up at about 1p on Friday afternoon. He told me that the refrigerator was "frozen" and that he needed to turn it off. I called the host who told me that the food should be fine for overnight. I explained that the refrigerator was not getting cold for an entire week. Finally, Saturday morning (check out day) at 6a, a repair guy showed up to "fix the refrigerator". All the food in the refrigerator was spoiled.
Our stay was for almost a month. During that time, one thing after another went wrong, and their response was always, "let me check into that" and then no response for hours or even days. I spent over $6000 for this B&B and I would NOT recommend that anyone stay there.
If Ami and the other hosts really want to know what they could do better:
1. Respond asap to emergency situations like the fire alarm/carbon detector. "Just unplug it/turn it off" was not an appropriate response to the alarm actually saying, "carbon monoxide detected". Over and over.
2. A non-working refrigerator, in Las Vegas, is an emergency situation. Leaving it inoperable for a week is unacceptable.
3. If you advertise that you have a pool, if you charge extra for pool use, if you state that the pool guy comes twice a week--make sure that the pool is usable by your tenants.
4. Repair the outside of your home to ensure that even during monsoon season, your home is not overrun by ants.
5. Responding, "let me look into that" and then not getting back to your tenant within a reasonable amount of time, is really just the same thing as lying to the tenant.
6. Do not inform the tenant before you have even inspected the home, that you have given them a 5 star review and hope that they will return the favor. Because, I left the spoiled food in the refrigerator. How does one expect that they would receive a 5 star review when there was so much wrong with the whole experience???