Ellen was considerate of our original late flight schedule and the 3 hour delay beyond our original arrival time. She was specific with details and accessability. W were traveling with my elderly parents and Ellen was kind and interesting. We have met amazing hosts through Airbnb and Ellen was at the top of our list. Thoughtful and welcoming! We are lucky to be returning to her home for another night prior to the end of our vacation. This rental was a 5 star!