We have always chose to stay in palms through Airbnb, but never again will we do this. This location had a very unpleasant smell, there was stains on the countertops, the shower door was ridiculously hard to open, and there was a unusual crack on the floor which I almost hurt myself passing by. The TV remote volume wasn't working either, and when we brought all this up to our host he was no help. He said he would send someone from the hotel to check out the smell and remote but no one came up. We spoke to Airbnb support to let us leave with a refund and they didn't allow that either.