The entire penthouse is overall nice. However, there was many things lacking that should ultimately be maintained to create a better and overall experience for the guest.
1) The hot tub did not work. It is shown in the photos, but what is the point of showing it if it doesn't work. Same for the fireplace. I messaged about that and they stated the fireplace does not work and was not advertised on the listing. But it was advertised. One of the photos has the fireplace turned on!
2) We are locals so we did not leave our room. This was a "staycation" for my sister's birthday. I assume that tourists are staying in this space and are not in the suite for a majority of their stay. However, we were in the space for almost all the time. That means that the space should be well put together and operations should be functioning and things should not be beaten up.
- The pool table sticks were so destroyed, it made playing pool very difficult.
- The buttons to open the curtains sometimes worked and sometimes did not work.
- The hot tub is there, but does not turn on.
- The fireplace does not work.
- There was no guide book inside of the suite to help us with our stay. We had to consistently message and wait for a response to figure things out.
- There was soap like what the hotel provides, but there is a kitchen in the suite, and no hand soap anywhere? That confused us.
- There is 2 televisions in the living area, but only one of them worked. The other one, none of us could figure out how to turn on and we were so tired of asking how to do everything else, we gave up on that one.
The place is nice, the view on the balcony is nice, but the overall vibes of the space is giving run down.