Encore Way
When we arrived at Encore Way after our long drive from Los Angeles we were all very impressed. It was a clean, tidy, well-equipped and a very attractive property and we were all happy with the choice that had been made. The property had two very spacious en-suite bedrooms which were very lovely. The pull out sofa bed was, unfortunately, not very comfortable and not really suitable for purpose. Also, no bedding was supplied for the pull-out sofa bed. The house was ideally situated but we were all disappointed to discover that the WiFi wasn’t working. We contacted our host and she promptly sent someone around to fix it. However when her ‘helper’ arrived it became clear, very quickly, that he had no idea what he was doing. He fiddled a little with the cables but was unable to fix the WiFi. As it was the weekend we had to wait until Monday for the ‘helper’ to return. We were out for the day and were expecting the WiFi to be fixed. It wasn’t. We were also very surprised to find that the front door had been left open. The house contained our passports and other valuables and if someone had realized that no-one was in all of our valuables could easily have been stolen. We contacted our host and informed her of our concerns and she assured us the WiFi would be fixed. By the end of Tuesday the WiFi still hadn’t been fixed and we contacted the host again making her aware of our concerns and informing her that myself and my uncle had spent in excess of $100.00 through having to use our mobile data. Eventually after another message from my uncle someone arrived and ‘repaired’ the WiFi. Unfortunately the repair did not last long and the WiFi kept dropping out. Organizing our holiday and watching TV were very difficult because of our lack of access to the WiFi. What could have been a very enjoyable experience and led to a glowing recommendation was filled with frustrations due to the inability to fix the WiFi. We would highly recommend that the owner takes steps to fix the WiFi and if she does we’re sure she’ll get nothing but glowing reviews for this lovely property in Paradise, Las Vegas.