Prior to our stay, the host assured me that they were still accepting stays during Covid 19. Upon arrival, Anna's son let us into the building and gave us room keys and told us "do not mention it's an Airbnb, just say you're guests of the owner". It was a late check in (12 am) and we'd driven in so we just said ok. There was hair from someone shaving their face in the bathroom, and not a complete sheet set (no fitted sheet).
We had no issue leaving to get coffee in the morning and returning to our rooms so we figured everything was fine. Later when we left to visit my family, and returned, we were told we were not allowed back up to our room. After calling Anna's son- who let us into the room the night prior - for upwards of 30 minutes, he said he put us on the guest list and should be allowed up, but that he was coming to get us in.
The manager on duty at the property told us, in the hour that we waited for someone to arrive, that they were not accepting airbnbs at this time and that we would not be able to complete the last 2 nights of our stay. This is in the midst of being verbally abused by her and one of the guards. When the "son" came, he confirmed that we would not be able to stay, and agreed to give me a refund. This after reaffirming that he HAD put us on the guest list which would allow us to get in with no trouble. (The security guard had read off several names from the guest list, none of which were mine or my partner's.) It is now 2 weeks later and I have not received my refund.