Since this was in a hotel and not a private residence when we showed up to check in the room wasn’t ready. We waited 4 hours past check in and never heard from the hotel when our room was to be ready. The key cards messed up the entire time we were their, they had to switch out the entire card reader on the door. The phones didn’t have power cords the entire time even after we told them the first day. The extra sheets for the pull out were stained and spotted. Since this was at a hotel I blame the hotel not Donna. Although I don’t get how we have a representive for a specific room with Airbnb when the hotel tried to change our rooms and give us different ones? Don’t really get that.