This was not our best experience with an AirBNB place. Although this was ultimately resolved, the check in process was a disaster at this property. As we checked in, the agent was unable to find our reservations, even though we had an email confirmation for the dates. She kept insisting that the owners canceled it and said we were no shows. We were in town for a large basketball tournament and other team members families were staying here too. We tried to reach the hosts, who state they respond in an hour and realized upon calling them that they were in the UK!!! It was 4pm Vegas time and into the night in the UK. We tried calling Airbnb and their rep wasnt able to help either, saying that they had to contact the host. To make matters worse, our rep informs us 30 minutes into trying to help that her shift is ending and we will need to try back with another agent. UGH. Ultimately, we had to roll the dice and pay for a villa on our own, as we didnt want to split up the boys from their friends who were already checked in. It was extremely stressful having double paid for the place and hoping resolution would come through for us in the morning. Fortunately, in the morning the host contacted us and stated that they reached the resort and that the resort did in fact have our reservation! So the Westgate agents are basically incompetent. We did get the money repaid and that part worked out, a full day later.
The property itself is ok outside, pool was ok, a bit dirty,but the kids didnt care. Also, if you enjoy the smell of marijuana, it was being openly smoked on the property although they have signs all around that they have 0 tolerance for it. The villa was a disgusting mess. When we arrived the couch had soda or something spilled all over it, there was hair and dust everywhere. The kitchen had crumbs on the floor and cooked food hard as a rock on the stove. The disposal had old food in it. The floors were just disgusting., we spilled some water when we first arrived and went to wipe it up and the paper towel was BLACK. Our socks (because we refused to walk barefoot in there) were black each day when we took them off. The door to the outside was so off that it let light and bugs in each day. The bathroom in master was disgusting with hair and counter not cleaned. the handi cap chair wouldnt go down so we had to shower in alike a 2 ft box of an area. The air conditioner never went off. if we wanted it to warm up a bit and we increase the temp on the box, it would turn on the heat. We were told that the house cleaning staff only brings you clean towels, etc and they do not clean or make beds during the stay, so we were stuck with it. BUT... as we watched people check out and the crew come to clean, they were using disgusting mops, etc, so it would not have mattered! All in all, this worked for us because we had kids attending a basketball tournament and they liked the pool. As the parents paying for this, we were nothing buy 100% disappointed and would never stay here again.