Pros and cons, I’ll list them.
Pros: clean, great location, coffee, shampoo/conditioner, plenty of space, security 24/7 and gated community
Cons: poor communication and attention to guest details: 1. Pre-approval: I explained I have a dog coming with us and requested late check in at 11:30pm-1am and late check out of 7pm. She gave me the rules of the dog and fees charged. She approved late check in but disregarded my 7pm late check out request and sent the approval link to book which was highly misleading. We needed late check out because my husband and I had to work business working hours (open to pay extra whatever that was). I booked the stay overlooking no explicit writing of approval for late check out. I received a note that said I’d receive address and code to enter the morning of the booking. I did not receive the information promised. Two hours before we left town I had to write the host to request the information. She asked again who is coming I said my husband and dog. She sent the same Template response about rules for the dog. I said, we already discussed this and I approved. She overlooked this detail and sent me address and code. 2.We arrived late at 11:30pm to find out we were not on the list to enter the community. The hosts name was also not notated on the list. Luckily host answered my call and admitted the submission didn’t go through or she forgot either way glad we got in coming from 6 hours away and tired. 3. I received a note when we got there that said we had to check out at 11am and cannot help us with late check out. WHAT we wouldn’t have booked our stay or had arranged other plans. She worked to accommodate us and asked her friends in the community if they could help us. She found a solution but we had to stay in one room while cleaning lady worked. That wouldn’t work with two adults working from home and a dog in one little room. We had to cancel our work meetings and drive home to LA……. Just make sure you do your do diligence before leaving to the condo. Especially with special requests. 4. The pool and hot tub were closed. Misleading photos and notes that these amenities were included. Nope closed for the season. Phew. Maybe just bad luck. We have never had an experience like this before with Airbnb. The host did everything she could to help us