TRAVELERS, BE AWARE OF THIS HOST'S JAN ILLEGAL ACTIONS!!!
She double books her property and you have no rights when resort kicks you out early!!!
When you book with host Jan and pay for your condo, you have no guarantees that you won't get kicked out from Jan's property early even when you have your booking receipt.
We booked this condo for the 9th to the 15th of May and received receipt for that time frame. Host Jan responded that property only available from May 9th to the 14th and she is not sure why it did let us to book online through the 15th. She promised to issue a refund right away for the night that was not available. We did not receive promised refund and I contacted her again on May 11th asking if we are able to work something out and stay through May 15th as resort was not busy . Jan responded on May 12th stating that WE ARE BOOKED THROUGH THE 15TH and offered us one more day - the 16th of May.
We told her that we just needed to stay through May 15. We also double checked with the resort's front desk and they confirmed that we are booked through the 15th. On May 14t we got a call after check out time from the manager of the resort saying we had to leave because the owner had someone else coming in. He gave us an hour to get out. We showed him our receipt from Airbnb and email from the host confirming our dates but he did not care. He was very rude and refused to call host or work something out. I called and messaged Jan numerous times asking her to resolve the issue but she did not respond. After about couple hours of a tense stand off we had to move out with no place to go, bags of perishable food and a birthday cake. We were planning to celebrate my birthday that day. Jan did call us but it wasn't until late in the day of the 14th after we were packing up. She said that her employee made a mistake and refused to take any responsibility for it. She kept saying that we originally agreed to book through May 14th refusing to admit that on May 12th she allowed us to stay through May 15th and still has not refunded our money. My family was humiliated by resort's management, had to book a hotel at the high price (it was Friday night and most hotels were sold out), throw our groceries away. She did not offer to pay for the hotel, food or any our inconvenience. She refused to provide her last name and address as she was afraid of legal actions against her. She even hides her face on host's picture. After a lot of messages to her and calls to Airbnb, we finally got a refund 14 days later for the night she double booked. JAN RUINED OUR VACATION AND WE WILL NEVER BOOK WITH HER AGAIN.