When we first made our reservation we had a death in the family and had to make a change to our itinerary. We stayed the same amount of nights just moved the trip back one day. She charged us an $80 fee which was frustrating since I could have cancelled with no penalties because the trip was still so far off. The reason we chose an Airbnb was the few extra amenities. A coffee maker, fridge, kitchenette etc. The coffee maker didn't work and we messaged the host about it. It took more than half a day to get a response and it was never taken care of. She said the maid would check wit out and then nothing ever happened. Another inconvenience is the lamp on the right side of the bed didn't work and there is no where to plug in a phone or anything on that side either. Also the ice maker on the floor never worked. little conveniences that were annoying.