Unfortunately I didn’t not get the chance to stay at this place.
My communication with Hope was great up until my check in date. I receiving a message at 4:30PST asking if check-in went smoothly. That’s when I messaged her and explained that I wouldn’t be arriving until after 11:30pm PST She did not respond. I trusted the message from my previous conversation that stated it would be a 24/7 check in option since I needed that. Although the front desk was available 24/7 they were not able to find my reservation or any reservation at all for my reserved dates. Hope was not available after hours to solve the issue. Airbnb, the front desk and myself could not get ahold of Hope, causing Airbnb to cancel my reservation so I can find a place at 2 in the morning. Luckily I manage to figure it.
I guess my feedback to Hope or this company is
1. To actually reach out to your guest and make sure they properly checked in
2. To make yourself available after hours especially when your guest informers you they will be check in late
3. Don’t rely so much on auto messages. Sometimes things don’t go as planned.
And for anyone checking in late call the front desk during normal business hours to confirm you have a reservations. We shouldn’t need to but sometime being skeptical is needed.