Upon arrival, the home smelled like smoke or something foul. The pool was dirty, there are no floats as the pics show or anything to play on in the pool. The hot tub was as freezing as the pool and very dirty. I called the woman who told me to call her instead of reporting through Airbnb. I really hate complaining and had more important things scheduled for vacation, so dealing with all this was stressful and more than I would ever want. I tried to stay positive when Linda insisted she come see the issues. Upon arrival (1.5 hours after she said she'd be there and 3 'where are you' calls later) she said it was a 'musky' smell but definitely not smoke. She said she was furious with the cleaners and pool people and showed me a video of the pools when they worked. She said they would be fixed tomorrow and she could send a cleaner for the smell. I told her I would air out the house and let her know but don't send a cleaner (we had plans) but plz send a pool person. We awoke to a loud banging on the door, so I went to see who it was (hoping it was the pool guy) and it was a nice cleaning lady. We exchange awkwardness before she sprayed the house with food on the counter with lysol.... and left us the bottle. We used that lysol everyday because the smell never left. We did find a source of a smell (not the lingering smell on the walls and in the house) when my child grabbed this wand vacuum on the counter and pushed the button resulting in this dirt/marijuana mixture spilling all over my daughter, her medical device, the food. It exploded. But this was day 3 and I already knew Linda wasn't able to fix anything or respond in a timely fashion. On this issue, after we complained multiple times about the smell and checked out, the owner accused us of causing the smell by smoking inside. I'm floored.
Back to the hot tub that never was fixed. Linda claimed the hot tub needed more water and cleaned (but it was dark when she came there so she says she couldn't quite see) it had the same dirt substance and a white hard substance in the pool. I have videos and pictures of the hot tub I can provide and am working on a full refund. I added some water after I realized Linda wasn't fixing anything to see if that would work. I pulled up the owners manual online and figured out operation because it isn't intuitive and there are no manuals provided in the home at all. Only one side of the hot tub worked and the filters were filthy. The pool was also cracked and dirtier than some leaves . It didn't filter often and the system was very outdated like the hot tub. Linda told me three days after we got there that she fired the company but provided no information on fixing the tub. We told her to not worry about any of it because we didn't want random people showing up invading our privacy more than already had happened.
Blinds in the home are non existent. The curtains do not help with lights and some windows downstairs do not have any covering. There appears to be mirror tint but it doesn't work and you can see inside easily from outside, and the neighbors have a clear line of sight. We have pics to prove this too. There are also cameras outside that appear to point inside.
There was a small crawl space found by my child after she heard scurrying behind her upstairs bedroom walls. We saw rat traps outside but hoped they were for some lizard variety we were unaware of... This crawl space by her bed had a latch hook only, so if she were a different child (younger, braver, more curious) she may have wandered into this big space that is easily accessible and very unsafe. We saw something scurry by when we opened it but this was night 4 that it was noticed (we weren't in the house that much because it stunk and wasn't fun at all.
The pool table is broken. Ripped cover, slanted, and not sturdy at all. Not a pool table worth using. The outside room that held this table had a broken sliding door lock, the a/c didn't work, the lava lamps didn't work, the fire pit didn't work, and there was a very dirty blob of furniture in the corner.
The smoke detector in the master's bedroom is nuts. If you shower, the steam rolls right to it and sets it off, so that was a fun first night. The system is great, as it rings through the entire house informing where the fire is, so that is nice to know, but it made that shower impossible to use. We tried opening the window and closing the door but it still went off.
There are 2 sets of washers and dryers and both washers are broken. There was no indication of the inside washer being broken, so when we attempted to use it that was another complication to this house. It bangs loudly so we stopped it and my husband set it to drain and took the clothes out. As it drained empty it was still banging.
The ad says there are amazing beds and the king bed is comfortable outside of the down pillows in cotton cases (the feathers poke you, making them unusable). The others were either rock hard or had sunken springs. If this was a recent renovation, I would have hated to see it before.
Apparently this home used to be a show home but the only thing show worthy was the art work. I plan to call this artist to let her know the shambles her paintings are in. It's like