Communication was terrible. I booked the hotel with Airbnb several months in advance. I contacted Nicole several times she did not response to my text, phone call or e-mail. In panic, the day before I was suppose to check in the hotel, I called Airbnb customer service. Airbnb customer service called her right away, within 15 minutes later, Airbnb called me back and told me she did not pick up the phone. Later that day, she finally e-mail the check in information. Nicole also charged me $25 owner administration fee when I checked out the hotel. When I called Airbnb, customer service told me everything was paid in full through Airbnb, there should not be any extra fee.