Here are a few VERY important issues I had with this property that you should be aware of if you plan to rent this property.
1. This listing managed by a third party property management company called 'Orgoto Leasing' and communication during my stay clearly went through multiple people with little follow through or consistency.
2. This property is a 3-star 'hotel-like' experience, meaning it's one of hundreds of other rooms in one of three towers connected to the MGM grand via walkways. If you need trash picked up, you have to call guest services. If you need to park your car, you have to leave it with the valet, or park at the MGM grand and take a shuttle. If you need help with bags, you have to call for a bellhop which can be a half hour plus wait.
3. They are currently operating with limited staff and amenities due to Covid. The starbucks is only open Sat/Sun, only one cafe (Delights) and one sundry shop.
4. Housekeeping was not included and only available for an extra charge. The room was left in terrible condition and I ended up cleaning it myself.
Here are a few other issues I personally had and complained about. The management company shifted blame to the MGM signature which was hugely disappointing:
• The room was really unkempt/not cleaned well prior to my arrival. Confetti and remnants of decorations from a prior visitor, dust covered furniture, garbage on the floor and under furniture, and overall just a level that seemed extremely unsanitary
• Getting in and out of the property on weekends and during check-in and check-out was a nightmare. I'd be on hold to get through to guest services up to an hour if I needed anything and there were times where there was no valet and we had to park at MGM and get the shuttle back. This was a huge challenge for us because we had a lot of bags and a pet.
• The upkeep is poor. There was a disgusting odor that would come through the garbage disposal when another room used it, one of the sinks in the bath didn't drain.
• A close encounter with a couple of roaches in the courtyard finally sent me over the edge and I left the property before my booking was complete and took a loss on the booking just to get out.
The staff at the MGM signature was really great despite the issues I had, but honestly would not recommend this property or the leasing company.