It kind sucks that check-in isn’t until 4pm, that’s the latest check-in time I’ve had anywhere. Also it costs $300 extra to heat the hot tub. The hot tub was what set this place apart compared to other places with only pools. And you have to let the owners know 3 days ahead of time if you want this option. We ended up not doing this but it would have been nice. Other than that , Ping had great communication the entire duration of our stay.