Check in was at 3:00pm, i let the host know on Airbnb i was going to arrive from 6-8. I arrive at at 8:00 and called the host. When the host answered the phone she had no recalling of who i was or my reservation. I showed up to the front desk and the notified me that the rooms wasn’t clean and had no idea of when the rooms can be cleaned. I called Cindy and let her know and she said that she didn’t know i was coming she didn’t check her email for today so The hotel gave me completely rooms for cindys mistake. I told Cindy everything and she agreed to send me a full refund back but was giving me a hard problem because she didn’t want to have a bad mark on her name. Long story short i never got a refund and Cindy ad a host was terrible