**PLEASE READTO THE END**
DONT LET THIS BE YOU
Roslin is a first time ever host who went to a great deal of effort putting this lovely place together. Its a beautiful place with all the right touches. However, As one would expect there are things a new host cannot foresee and is only learned through the passing of time and the experience of hosting. Because of this I’m leaving a conflicted review.
At first the host was great about booking last minute and letting me check in 6 hours early due to medical reasons. When I first arrived I saw a eviction notice on the door which is quite unnerving to say the very least! I took a photo of it just for verification purposes.
Other than eviction notice scare, the First day there was good until it was afternoon and nighttime when I had 5 issues:
1.) People in the street would be screaming and partying with their music pounding.
2.) the neighbor in the unit below me was pounding his subwoofers 🔊 so I couldn’t take a nap or do my homework.
3.) the lights outside each apartment are so bright you could practically read a book in your apartment even with the drape shut. The light comes steaming through the plastic window in the front door.
4.) The mattress is hard and gives a lot of push back and so it hurt my back so I had to sleep on the couch.
5.) this rental is on the third top floor no mention at all in her listing of this so as a disabled person that also struggles with low blood pressure when it’s super hot outside this complicated matters for me a bit during my stay. This is really important fact that she left out so just be aware for this particular rental you will be on the very top floor and there is no elevator which should’ve also been mentioned and you’ll just simply have to walk up two flights of stairs.
After my first night I messaged the host at about 1030 am to let her know I would be looking for another place and I I was able to find one she would refund me for the day I was messaging her in the next two days but that there’s a good chance I wouldn’t be able to find another place because now my money is tied up with her rental.
I did not hear from her for 4 hours. At that point I was needing to modify my reservation so that I would be leaving Monday morning instead of Tuesday morning. I have one hour before the 3 PM deadline to either cancel or alter my reservation. So at this point I was starting to get quite anxious that I have been ignored all day long I tried calling her at least three times and texted her but to no avail I was not getting a response then finally after so many attempts she text me to say that she is at work and does not have even one minute of 60 seconds to take a break to be able to respond to my messages and my needs. I tell her that I need this done before the next hour is up for the alteration deadline.
She continues to be unresponsive after that to which I had no choice but to get Airbnb involved and report her as a unresponsive host and candidly express my anxiety as a traveler who now feels stuck in a very difficult situation. I told her that if she did not approve a modification in my reservation to cut off one day and I would be sure to be very honest in my review about my experiences with her. She took that as a threat when it was not a threat but it was just me being honest because nobody should have to wait 4+ hours for their host to respond once they are actually inside the rental and have paid for their reservation and are in use of it.
Instead of embracing the constructive criticism feedback that I gave the host she decided to go off in me about how unreasonable I was to get Airbnb involved in the situation and for my attitude. I told her if she is so busy that someone has to wait over four hours for her to respond when they are in the middle of their active reservation and their active stay then perhaps she should rethink being a host or maybe hire someone else as a secondary back up to log into her account to maintain it and check for messages or have another cell phone to be able to text other than hers if something is needed. What if I had had a real emergency? I would have not been able to reach her and had to wait several hours which is not a good thing!
Lastly when I try to send her a text message last night about my stay since it was during the eve of my last night here I noticed my text message did not go through and as I checked my text message again this morning as I am packing up and preparing to leave I have noticed that my text message still has not been delivered which means that the host blocked my cell phone number from hers while I am still staying in the rental and my time is not yet up. This is one of the most unprofessional things you can do to block your guest phone number while they are still renting your space so that they are not able to reach you. She claims she never blocked me however we both have iPhones and anyone with an iPhone knows that if it shows undelivered that means the person has blocked you. Please do not let this happen to you apparently this woman cannot handle constructive criticism or