We interacted mostly with Terry. She was warm and welcoming and provided a great deal of information about the ongoing events/activities on the ranch. She made arrangements for our breakfast and ran the ranch gift shop as well. My husband and I were just there for a short stay and our two dog and were with us. The staff were so kind to our fur babies we even got them each bandannas from the gift shop as souvenirs. Overall this was a great experience and we look forward to staying on the ranch again and maybe trying out some of the othe tiny houses they have on the property.