If there was a way to give zero stars I would. This trip was an absolute nightmare.
Marie has great reviews. According to her reviews, she is quick to respond; however that was no my experience. Upon getting to the Towers, I was informed that only 1 room had been booked, not the 2 rooms that for which I had already paid. No problem, I thought, I'll just reach out to Marie to clear up the mistake. WRONG! Marie was no where to be found. After sitting in the lobby for an hour, I decided to call Customer Support. They too were unable to reach Marie. Customer Services explained that they could see both my reservations, but Marie must've made a mistake when communicating with the actual hotel. There was nothing they could do other than try to reach out to Marie or cancel/refund the reservation. Since it was over an hour of sitting around in the lobby, I took the refund & was left looking for a hotel with availability on a Friday night on Memorial Weekend.
I did get a message from Marie later in the night with some kind of excuse (none of which was her fault, of course) and a promise to further look into the situation. Although already disappointed, I thought, maybe she'll make up for it, maybe her great customer service will kick in and she'll try to compensate for ruining the weekend. Mind you, I did keep 1 of the 2 reservations, so I was still accessible. Well, that was all just wishful thinking. I did not hear from Marie for a few days. I actually did not hear from her I until she messaged to ask if I had enjoyed my stay.... there was no mention of her grand mistake or apology for ruining my reservations. I waited until I flew home to answer. Still, other than blaming others there has been no resolution to the problem.
What Will Be Will Be! Lesson learned... from now on I will not be booking with Marie.
As for the room itself (the one that wasn't canceled) it was OK. You get what you pay for 🤷‍♀️