You can certainly expect great communication from Allen. The check in and check out process was seamless. I also received a nice email that covered many of the questions I might have once in the property (trash, parking, thermostat, etc.) The place was immaculate and was just as the photos depicted. A nice, secure complex in a location near anything you'd need. The apartment was tastefully decorated with a very comfortable bed. The unit had a lot of natural light and an adorable balcony. The strip is a quick 10 minute drive. I highly recommend!! A+++