Corresponding with Brianna and Paul was quick and easy. Despite a confusion with the advertised rate, which they raised while I was trying to book with them, our stay was great. The nightly rate for their unit was still cheaper than the hotel rates for our dates, so I still chose to book with them. We had a strip view with a balcony on the 27th floor. Upon picking up the keys with the concierge the day we checked in, we didn't have a room number, so I reached out to them and Paul was quick to respond. Our stay was comfortable and my husband really enjoys the Palms property. We'll likely book again next year for the same event.