I’ve stayed at a lot of Airbnb’s and sadly this was my least favorite experience. My family was coming to town to celebrate my brother and I’s birthday, it was our first get together since covid, so it was really special to us. I asked Joe early in the week if early check in would be available because we wanted to use that Check in day to BBQ and celebrate, so that everyone could do their own thing on the last (following) day. Joe reassured me that we could more than likely check in at 2, but possibly earlier and to contact him on Friday (the day before) to confirm. We spoke on Friday and he told me he should be able to get us in by 1, but that he would confirm by 12 the next day. The next day I never heard from him at 12, I messaged him twice, called and texted with no response. My family and I lingered in the area for 3 hours with children who were ansy from a long trip, people needing to use the restroom etc just waiting to hear from pur host. Joe did not reach out to me until after 3 o clock when he nonchalantly apologized via text and explain that he was trying to help his last guest find another place to stay for a few days and time got away from him. Then let us know we’d have to wait another hour until “regular check in time” to check in. In my opinion, helping a previous guest find another place to stay shouldn’t take priority over communicating with your current guest. He went on to share that he did see my phone call but he was driving and doesn’t answer his phone when driving. He didn’t seem apologetic at all or even seemed to care about the inconvenience. Meanwhile our entire Saturday plans were ruined because by the time we got in and got the kids settled, everyone was tired and irritated from waiting around for hours. I spent my entire birthday stressing out hoping that my host wasn’t going to completely bail on us. The house itself was nice, but the internet was crap and when I asked Joe for assistance with that he seemed annoyed and insisted he didn’t know anything about the internet and to call a different person about it (this person didn’t really end up helping the situation either). To top it off, the back yard was COVERED in old dog poop, to the point that one of the kids actually stepped in it and couldn’t even play in the grass until my brother went through with a shovel and removed loads and loads of poop. Over all, the lack of communication from my host made what should’ve been a special day, a crappy day for me and my brother and actually ended in tears and disappointment.