After reading the reviews and how wonderful they were I knew this was the Air BNB I wanted to book for our 1 year wedding anniversary.
This review is based solely off the palms place as a whole . Check in was listed at 3pm , we waited in the lobby for 3 1/2 hours with horrible customer service from the front desk . We were told it was being cleaned . Once we were finally able to get into our room at 6:30pm and opened the door , the smell of marijuana about knocked us on the floor . The room was listed as a non smoking room , but even more so the MJ smell was ridiculous. We tried leaving the balcony window open while we were out , but unfortunately the smell wasn’t going anywhere. At this point we had already waited so long for the room to be cleaned that I wasn’t going to keep at the front desk . It was clear the room was spot cleaned , no need to even try .
We were not the only ones to have issues there were lines of people complaining . Michael did try and reach out to help us and even he couldn’t get customer service on the phone . This was out of his hands .