Bed was extremely hard. Had to purchase two mattress pads to sleep on it. A week into my stay, the soap in the bathroom on my floor finished and was never replenished, but there was soap in the bathroom on the other floor. Rarely had service and wifi constantly went off. Bathroom is in 2 sections. First door leads to sink area. Second door leads to tub/toilet. No lock on first door. Did not receive check in details until the day before.