The owners were very communicative. My family and I had to wait for the cleaners to finish before checking in which was communicated, but it was a longer wait than expected. For check out, I was told that we could check out at 2pm since we didn't get to check in at 4pm, but cleaners came at noon while we were still there. They kindly left after I told them we were staying till 2pm. The rooms look like the pictures and the playground for my little ones was a hit. The kitchen and dining table area was clean, nice and big for our family. I know it is winter, but the pool was not swimmable even though a pool cleaner came to clean it. It was in a quiet neighborhood, but felt a little unsafe when going outside. There are stores in the area, but if you want to go to the strip area it is a 30 minute drive. The bed and pillows were not comfortable at all! The house was clean, but in the cabinets, drawers, and the closets there was some leftover things (condoms, cookie crumbs, pills)