It showed in photos that the place had a balcony, but in our apartment there was none. Having a balcony at 21st floor was one of the reasons I selected this place over other similar and less costly places from the same building. When contacted host, her reply was very casual like it was not such a big deal. To me, host knew about a wrong picture in her listing and she was purposely misleading guests. I do not really give bad reviews but I don't like to be mislead. Furthermore, there were only two toilet paper rolls available for two people for 4 nights stayed. When asked for more toilet paper roll, it was available for a extra charge. very disappointing. Other than apartment was very nice.