All I can say is that if everything was perfect at this place I would have definitely come back no doubt. Perfect view, amazing terrace with hot tub, huge shower, and comfortable beds.
We had a couple of red flags from the first 3 hours of our check in (Thursday). Right after we were given the green light to be able to check in. We both hopped into the shower, since we just took a flight, smart thing to do. Right when I opened the shower door to grab a towel, there was a huge puddle of water directly outside of the shower door (dangerous much?). We figured its ok, just put a towel, but since the shower door opens outward, putting a towel doesn’t work since the door just pushes it back. We didn’t say anything since I figured it was such a tiny thing, if they really wanted to fix it. They would have easily done it by now because that was a whole lot of water for 15 to 20 minutes of running water. So we left it alone and didn’t say anything. About an hour and a half later from our check in now, sirens start blaring extremely loud and a recording would play over and over. It kept saying there is an emergency, to evacuate the building and to take the stairs, not the elevator. We hurry and put on our clothes, step outside to all these people standing around, we felt uncomfortable standing around so many people so we just start making our way down 55 flights of stairs, once we finally reach the bottom, we have to walk half way around the building to finally reach the front of the building in which we were easily expecting 100’s of people standing outside of the lobby. Not one person was standing outside the lobby. Everything inside was normal like no one had any idea. When we asked the security guy in the lobby what was going on. He says there’s a very minor water leak, then tells us to take the elevator back up. Once we reach our floor, they have a 55 gallon trash bin sitting in the middle of all 4 elevator doors with droplets dripping into it from an open hatch up above. 55 flights of stairs we both had to endure, after just 3 hours from getting off of an airplane. For droplets into a trash bin (should have booked a flight home after that).
The second day (Friday) was my wife’s birthday so we didn’t spent too much time in the hotel overall. Once we arrived back home from dinner and being out, the balcony had trash and cake frosting from what I assumed to be the floor above. Frosting on the floor, and some on the windows and chairs, a paper plate with nothing but frosting in it all crumpled up on the floor. We thought there is nothing to be done here besides flipping the cushions, so we just left it alone and didn’t say anything.
It was the day after (Saturday). Later that evening when we returned and noticed that the hot tub was looking cloudy and it was cold, we realized that wasn’t normal. The balcony was only slightly trashed by the floor above, but the hot tub had long hair floating inside of it. We contacted Jairo since we have yet to get into the hot tub outside. We tried to fix it by following all his instructions, after some time with no luck, he had to send someone to attempt to fix it. First person couldn’t get it done either, so we knew the issue wasn’t a simple fix. So we had to wait for another person. We sat around and waited for multiple people to come and attempt to fix it. We avoided the hot tub to allow the filters to clean it thoroughly, so we said we will finally get into it Sunday.
Sunday was probably the worst of all, after arriving from being out. We noticed a leak from the floor directly above our hot tub, it was leaking (a lot) of this nasty yellow, and brown liquid. We contacted Jairo about this insane issue, and he mentioned never hearing of anything like that ever happening. Which I found very interesting that he said that, because when we were trying to figure out what it was (throw up perhaps?). He instantly knew what it was and said it was just “rust”. He then told us repeatedly that it was safe to get in, also said he will come by the next day to “clean it up”. You couldn’t pay us to get into that thing. Who in their right mind would want to do that while there was still water pouring from above? Around 3 hours later or so, we noticed that the closet by the entrance had a puddle of water outside of it and when we opened it. It had a severe leak coming from inside the doorway, a coat hanging there completely soaked with a stain on the sleeve which led me to believe that flow of water had been doing that for quite some time now and all it took was for the stream to get enough pressure for it to start leaking outside the closet door. I contacted Jairo as soon as I saw this and he didn’t respond. That same night, while we were trying to sleep, we could hear drop sounds coming from the inside of the wall by the kitchen. Droplets hitting a metal pipe, it only started dripping faster as the hours went by. It was a very loud constant sound, so we both were unable to get any real sleep that night at all.

Monday morning (Happy Birthday to me and happy anniversary to us), the puddle was larger outside the closet, the sound in the kitchen wall was only getting louder and faster. The leak on the balcony had