Tim was quick to respond to questions as we set up the rental. The space was beautiful with a ton of amenities and a very helpful staff. The thing to know is that this is not a typical AirBnB. I suspect it is like a "time share". The listing and photos are marketing photos from the resort and do not depict the specific unit available. Tim has no standing claim on the unit. He reserved the unit after I reserved it with him. In my case, I reached out with questions about a 2-bedroom unit listed on AirBnB. Fortunately Tim responded within a few minutes and let me know that that unit wasn't available but he could offer a 1-bedroom unit in the same resort that also has a pull out sofa bed. That worked well enough for me and we proceeded with the reservation. All went smoothly from there. He gathered the information he needed for the resort, who then send me a confirmation, saying that I would be there as a guest of an unfamiliar name. The stay itself was entirely satisfactory.