When we complained of the poor condition of the rental and surrounding area, Antonio called us liars, there was trash in the back of the apartment, graffiti in back, it was run down in a seedy area. the photos of the outside of this apartment were probably taken when it was first built, and at night. the gate code he provided did Not work, it took him about half an hour to call us back with a different gate code, but we were driving away and booked a room at the excaliber for $5.00 extra. Antonio was insulting us saying he didn't want to rent to people like us, called all three of us liars., he almost ruined our vacation, the desk at the excaliber were so accommodating when we told them our experience with this Airbnb host. they saved our vacation at the last minute. I am wondering what controls Airbnb puts on their host renting their property out? I am leery of going through Airbnb again, since this is the first time I had in using your service. Sandra Benavides