My worse experience with Airbnb ever!! Check in was smooth but as soon we entered and checked out the place there was a lot of things wrong. The couches were old and dirty, microwave didn’t have a door handle, stove was full of burnt crust, air vent was full of oil residue. The master bedroom; the head board was just floating, as soon as you sat down on the bed it wheeled away and the head board could just fall. The sliding door to the patio did not lock, the patio door itself had 2 big enough holes around the lock and the kitchen door that led to the patio also didn’t lock properly.
Long story short there is a lot of things that needed to be fixed. There seems to be no Airbnb quality assurance being done.
Called Airbnb for a refund and Airbnb took hours trying to find us a solution and told us that those were not thing that would be considered in breach of contract. The host was more than happy to give us the refund and try to fix things but those are things that should be done before you guest arrive. His exact words “I don’t care just let me know when you’re out” so we were! You pay so much only for shitty services.