Family staying with me expressed discomfort of mattress, pillows, no top sheets. They also said the pool was too cold to swim in (it was in Feb so keep that in mind, but I do not think it is a heated pool for the record) and they didn't love the location. However we did not have any problems communicating with the host of checking in. Just not the nicest place we have stayed but the price was better than some other places so perhaps that is fair.