Like everyone says, Kier is great to work with. She's very responsive and tries to remedy any problems quickly.
Let me start with the most important thing: the beds/pillows/linens are all really comfortable...like probably the best of any Airbnb we've stayed at. The spa and pool are great. We are used to MN lakes, so we didn't really need the pool heated, but it was nice to have the option for when it was cool. Having the spa attached to the pool was great since dad could go in there to unwind and still interact with the kids playing in the pool. The grill was very nice and was clean. Had some really yummy steaks and it cooked perfectly. The lounge chairs were nice to have for some non-pool/spa unwinding. The fire table was really nice, not a ton of heat output, but perfect for ambiance and marshmallows. The layout of the house was nice...the giant bunk room was great for keeping the kids from fighting (they each had plenty of room). The TVs were huge, but you have to use your own streaming accounts (not even local channels are available). The kitchen could use some updating with the pots/pans/utensils. The drawers and cabinets could probably use some updating or maintenance throughout as well.
It's a great house. The photos probably make it look a little more upscale than it is, but there is nothing deceptive.