Started with checkin when we couldn't reach her (should have been the first indication) We were booked for two nights. Called Maria about the TV as we never got that working right. There wasn't any instruction booklet around. She was of no help. Called her that the lock didn't work correctly. Most of the time you couldn't get the key out of the lock!! Maria told us we just had to turn it a certain way. Wrong! Next day the lock broke and we had to try to hunt Maria down, which took over an hour. Then we had to wait for her to get a locksmith. It was 7:30 p.m. before we were able to get back into the apartment. So for a two night stay we wasted an entire afternoon and part of the evening. Maria really didn't seem to give the impression that she felt we were inconvenienced and this really angered us. I got the impression that she was glad we were there to oversee the locksmith so she didn't have to be there! She'd call us to check on his progress!! No way would I recommend booking here.