First off, I want to say that we've stayed at more than 30 Airbnbs over the years. We always stay in private homes so we're familiar with the communication with hosts, checkin/checkout process, etc. We actually live in Vegas and are familiar with the Henderson area. I booked this home for the weekend to celebrate my parents' birthdays (2 days apart). My parents are in their 60's so this was more like a weekend family gathering.
Okay, I'm going to list the issues we had. Never done this before and the purpose is not to discourage people from staying here or hurt someone business but my experience here was unlike any other Airbnb I've stayed at. If you want to book this place I would first verify these issues are resolved.
- The home looks very worn (doesn't match how nice it looks in pictures) specifically the back yard. The pool pain is chipped, many cracks on the floor, leaves in the pool, etc.
- We were told the neighborhood was “affluent”. This area is not our idea of affluent. It feels safe but I would not describe it as affluent
- The pool looked dirty because of all the leaves from a large tree. The tree provides nice shade but the downside is lots of leaves in the pool.
- The listing shows "color changing lights" but the lights didn't work, not a big deal but I list this to express the various quality issues.
- We gave the masterbed to my parents. My wife and I slept in the double queen room with the fireplace. The first night, I had terrible sleep. It was so uncomfortable. The next day I pulled up the mattress and saw the wood cross supports were broken and the mattress sunk in between the support. I couldn't stand another night of poor sleep so I had to get a tie from my truck and tie the bed mattress support in a way that temporarily resolved the issue. Not good.
- At night, we turned on one of the reading lamps on the wall next to the bed and the lamp flipped upside down. I thought it was going to fall off the wall. It stayed but it just hung upside down. Again, it doesn't leave a great impression.
- Some of the stove burners wouldn't light.
- The first day there was a leak, a very small leak on the kitchen AC vent over the stove. It looked like condensation. It only occurred in the morning and it stopped so I assumed it was that. Well, the next day there was a significant leak. There was a bulge in the ceiling and paint was chipping off. There was water all over the stove and kitchen floor. Once the paint began to peel off, I could tell that the ceiling was repaired in the past and painted over. It made prior damage more obvious so I assume this was poorly repaired (source of the leak at least). The host sent a repair person promptly and they were able to stop the leak.
- The hot tub was not properly filled and not fictional when we arrived. Honestly, that wasn't a big deal. The host apologized and told us to fill it with the hose. I don't mind filling it BUT, having to disconnect the hose from the pool, having to move that very thick hose, fill the hot tub and then put it back made it more annoying especially after all the other issues. If guests are required to maintain the hot tub water at specific levels it should be as convenient as possible.
- On our second day (Saturday) we were swimming and listening to music outside. This was probably around noon. Some guy called the home phone and said he was security. He told me no music was allowed outside and we had to turn it off. The listing didn't say no music. If the music was too loud and he could have told us to turn it down. I have no problem with that but he said we had to turn it off. That really upset me. It also didn't sit well to receive a phone call from some random "security" guy we didn't even know was watching us through the outdoor camera. That meant some guy is sitting around being paid to watch me and my family swim/hangout outside. I'm getting upset recalling these experiences.
- Last but not least, the pool table room is nice but the pool table was not level, it was scratched up, the pool stick tips were falling apart. There was a tray with repair supplies which is usually helpful but when I tried squeezing some glue to reattach the tip to a pool stick, it literally exploded all over me. I had glue in my hair and clothes. The repair kit was extremely low quality.
In the end my family and I had a good time. We’re very positive and don’t complain or dwell on issues. But, since I booked this place for everyone as I do every year, it made me feel embarrassed especially since last year we stayed in a significantly nicer home in Utah. We needed to find a place closer to home this time since some of our family members had errands in Vegas that weekend.
Although many airbnbs are businesses, they have never felt like it. This one definitely felt like a business and that's not a good thing. It felt like a business with tight profit margins (quality issues). I always leave reviews. This is my first negative review. I too am a business owner and don’t like receiving negative reviews on our products but there were just too many issues that I hope the owners address. Unfortunately, we won't be staying at any rental owned by this business. I probably won't stay at any business owned rental unless they have flawless reviews. Hope this is helpful.