I originally was supposed to stay for three days on business but 20 minutes before I was supposed to check in I got news that I could possibly be exposed to Covid, so I had to cancel at the last minute. Not only was Richard very quick to respond he was also very sympathetic to my situation. He offered to charge me no money at all even though policy is the keep half for service fees. He went above and beyond as a host to make sure that I received my refund and for that I will always be grateful. So I would just like to publicly say thank you so very much Richard!!!! I will continue to let others know of the kindness I received from you.