If you don't read the rest of the review, this sums up our experience at this home and with the owner. They are not accountable for hazardous conditions in their home, they will do everything they can to NOT give you a refund, and they go dark when you have an issue they can't fix. Airbnb gave the owner 24 hours to address the issue, then extended it to 48 hours - still nothing from the host. They even asked me not to write a review if they were able to give a refund and still nothing.
The stove was broken and a technician had to disable the stove on day 2 of our stay. The host told us to use a hot pot that was in the home and then when we tried to use the hot pot, that was also broken with a missing piece on the top of the hot pot. The host replaced it with a single, electric burner and toaster oven to cook for our family during the entire stay. We had to keep our meals extremely simple, and the single burner turned on and off throughout the cooking process. Not fun when you're trying to feed hungry kids. When using all the appliances recommended by our host, the power went off and I spent some time looking for the circuit breaker. For those of you that experience this - it's outside on the garage side of the home.
There were 6 bedrooms in the home, but most weren't in a condition to comfortably use, especially for a family. One bedroom didn't have an external door knob. If our toddler went into the room and closed the door, we wouldn't be able to get them out without breaking down the door or calling a locksmith. Another bedroom had a door that wouldn't close and swung open whenever you tried to close it. We had to stuff a slipper underneath the door to keep it from opening. Another bedroom had an A/C unit for the room with a tube duct-taped out of the window. Cardboard sealed up other parts that the window couldn't. The large room was decent but had twin beds pressed up against outlets without covers. It's pretty reckless that the owners didn't check for compliance of the home on basic code, and that whoever "cleaned" the home, thought it was fine to have bed sheets pressed against exposed outlets. That means out of 6 bedrooms, there were 2 that didn't have a hazard or a door that didn't work.
Two sofas in the main living area had broken arm rests. One of the arm rests from the sofa fell off as we sat down and put our arm on the arm rest. We were extremely lucky that it wasn't our toddler that climbed on the couch and leaned on it to get seriously injured. Since that arm rest fell off, we looked at the other couch and noticed it was slightly separated and was also broken.
Two of the dining chairs had broken back rests. One was obviously broken so we moved it to the other side. The other, fell off when I first leaned back on it on day 3 or 4 of our stay.
The spa does not have working jets.
If you're a young family, the neighborhood has dogs that bark till midnight.
Throughout all these issues, our assigned host never once called us back.
The host never proactively offered a refund for the issue. We had to ask and escalate, and even then, were offered a 10% discount which is what they offer to every return guest.
I wouldn't recommend anyone to stay at this owner's properties because you're up a creek without a paddle if any major issues occur.