Communication with Jenny was great and her response time was quick. Checking in/out instructions were easy to follow. The cleanliness was the only issue we had. Seems like there was just a quick surface clean prior to us checking in. We did ask if an early check in a few days prior would be possible which cut into the cleaning time, I'm hoping. There were stains on the bedroom pillow, the dishes in the cupboards had to be prewashed prior to being used as there was still visible food left on them, the shower hadn't been cleaned as there were used wash cloths left in there from the previous occupants. The place has an great location if you want to be out of the way, Jenny was great, and if the house was thoroughly cleaned this place would easily earn a 5 out of 5 from us.