Scott was responsive and offered his number for any questions or concerns. He sent me full instructions on what to expect at check in which made my check in go very smoothly. I'd rent with Scott again in the future based on his level of customer service and friendliness which is very important. My children had a great time which is what mattered most on this trip to me. The place could use multiple upgrades to maintain a higher standard of a resort, however the pool being as large as it was and the slides were a plus for the kids so where other amenities fell short we overlooked some things. There are many local people that come in the summer which were there which was fine. But it appeared to be more local people than travelers I'm my opinion. Staff were very friendly from the front desk to the stores and bar which was a plus. Housekeeping could use a bit of training but hopefully they will work on that soon. If you're planning a family Vacay this would be fine and ideal. However if your looking for a quiet getaway this may not be the place for that. Mostly families appeared to be here even with a few parties heard from the hallways. Overall for someone looking to spend time with family giving this place a shot would be nice. The grocery market is right across the highway and was a plus. There were multiple restaurants less than two miles away which was perfect a well. An entire shipping mall all less than two miles away making this a very convenient location. The food was very good to my surprise. However a bit pricey. If you choose this place your Children would love it. The location of the pool being in the middle was nice and didn't require a mile walk to get to which was also a plus. Did I mention how friendly the Staff were? 😊 Happy Family Vacation