Let me start off with saying. I am truly an unbiased person and I like to be fair. I am writing this review because aside from COVID-19 this “luxury resort hotel/condo” DID NOT MEET any regular cleanliness hospitality standard. There was nasty bodily soil stains on all the furniture including the outside furniture, the carpet had burn marks or whatever it was on it (I did not allow my son on the carpet alone) there was a glob of hair stuck on the hinge of the door next to the laundry door. The shower was disgusting I actually used the tub to clean myself and cleaned the tub after every use. The extra linens has burn holes in them. There were bugs flying out from beneath the sink where there were dirty sticky dishes! The bathroom door is broken into the wall, the refrigerator was also broken into the wall. The marble floors were so dirty that it turned my feet black, so I kept my shoes on. I can go on honestly but what did upset me was that she owned this apartment and when I called her out, she acted like she did not own the place !!! She claimed she was not the owner!!! The phone to the front desk was also disconnected and we had a WATER LEAK !!!! She failed to fix her sink and upon running the dishwasher the water bursted everywhere 😞😖 I was highly upset because had I not seen this I could’ve slipped with my son in my arms you guys.... she did not even apologize at the LEAST!!!!! I called the front desk from my phone and they sent up a technician from maintenance. However he said he couldn’t do anything simply because it’s considered a private room because the unit was owned and the owner had to put in a request for maintenance. So we had to sit there with water pouring everywhere. Anna continuously ignored my texts and she did not take accountability.. She met me, my fiancé and our son prior to giving us room keys and still let us stay in this nasty place. Not only was it extremely dirty, but it became a safety hazard.... I tried to be fair and clean but I found myself DEEP CLEANING this place and took pictures along the way. This was the first time ever I had made a complaint to Airbnb, because of her negligence and lack of communication they refunded me for my stay... but what would truly help is if you guys did not rent this place! It’s not worth it... she is rude, and she is not a stand-up woman. She then proceeded to lie after being called out to say she’s not the owner. She shiested my family and I. I thought the more positive reviews were because she fixed the problems in other reviews but please listen to my review and others alike. If you want pictures of my stay I have plenty. Unfortunately it wasn’t hard at all to capture them.