The host asked for my personal and private medical records, they even contacted my doctor to confirm that I had an injury to keep me from my stay and they still rejected my refund after going through the trouble of getting all the details to them per their request. I have them a thorough medical report stating that I couldn’t travel and why as well as my MRI report. I made a very reasonable request of simply asking from them a refund of my cleaning fee, since they didn’t need to clean my room at all. They made me run around contacting Airbnb then getting all the reports and my personal information just to deny my request. While trying to communicate, I never even heard from the same person, it was always someone different and with them giving no help or understanding. I would not recommend working with this company ever.