Leo was very quick to respond, but we didn't have the best experience with the home. We got there and had 200 in groceries and had to sit outside while waiting for someone to come cut the door handle off because the maids left the keys in the house and put the wrong keys in the lock box. Then the lock box wouldn't work anymore so we had to leave it in the dryer when we would leave the house. Then all of our groceries started to go bad when we realized the fridge was broken. Leo did have someone come the next day and bring another fridge for the time being. But it was just a huge inconvenience. It was also very hard to understand anyone who came to help because they didn't speak much English. There wasn't even enough plates and silverware for 6 and barely pots, pans or cookie sheets to use. She said there was a regular coffee pot so we brought coffee but come to find out it was for instant. The pool was great and the space was too. But we just wanted to get in relax after a long day travel and things just kept going wrong. Leo needs more utensils and basics to cook. If the house sleeps 6 to 8 you need to have plates and utensils. So we ended up getting our own. But the point in renting a house is so we have all of it there and don't have to worry about these things