After a year spent apart, we were looking forward to spending the week together on a family vacation. The beautiful photos of the backyard were the main reason for coming, but the location and distance to Airport and the Strip were great too. Unfortunately, there were too many issues that kept getting in the way while we were trying to enjoy our vacation.
To their credit the backyard lives up to the photos. It’s spacious and updated, with plenty of places to rest and relax. Once you come inside the house, it’s a very different story. Signs telling you not to use toilet paper, dirty tables, fixtures and vents, broken and damaged items, and old uncomfortable bedding all made us feel like this place was extremely over priced.
The theater room was unusable due to damage and odors. The theatre chairs were completely nonfunctional, destroyed and nothing like the pictures and it was extremely disappointing as we were looking forward to using that with our family. The washer and dryer are barely functional, empty propane tanks for the grill, there weren’t enough supplies such as toilet paper etc, and much more. We paid around $700+ to have the pool/hot tub heated, and some days it was so hot it wasn’t safe for the kids - and some days the hot tub was cold. They stated that they were going to have someone come take a look at it first thing in the morning, but towards the afternoon we had the host show up with the pool remote and she tried to regulate it herself. She did offer to give us the pool remote to make adjustments, but unfortunately it was too late into our stay.
Early on in the trip, the host asked for feedback on how things were going. When we shared some constructive criticism and our disappointment in not having a clean home and the theatre room being destroyed, it didn’t result in changes or action. Simply reasons why. While I understand that they’re new to Airbnb and learning, it was unfortunate we had to be their test subjects while we spent almost $6,500.