the room was in Tower 1 which is closest to the walkway to the MGM Grand. it's a pretty easy walk and the MGM Grand has a monorail stop. my only complaint had nothing to do with the host but with MGM Signature. the key cards kept demagnetizing even if I kept them away from my phone. so just be aware that might happen but the front desk is available 24hrs, just in Tower 2 after a certain time.