Kathy was great in communicating. I was there with my family and we stayed for 4 nights. The units are great and we were in Tower 1 on the 9th floor. The location is great and very close to the strip and airport. There is some airport noise with takeoffs and landing but nothing major. The pools are heated and kids loved it. This is non-casino, non-smoking facility and we loved it. The facilities at the Wyndham resort were very nice and the staff was super friendly and not too pushy with time share sales stuff. Majority older folks and families. Overall highly recommended!