The room was beautiful but how things were ran was not. The host communicated in a timely manner but the instructions on housekeeping. i.e. I called for towels they said they would bring them and never did. I called again, they had me on hold for 30 minutes just to let me know they couldn’t bring them up because we were in a private room, so I asked the host about it and she said that she emailed the front desk about leaving us extra towels, we called back and they told us we had to pay for extra towels. There also was no cleaning supplies in the room no broom no trash bags.. nothing. We called to the front desk to see if we could even just borrow a broom and some trash bags so we could clean up our mess before we left they told us they would bring one up and again never did. So when we left we cleaned as much as we could taking out trash but there was confetti on the floor we couldn’t get up because we had no cleaning supplies. I paid a $95 cleaning fee when booking and the palms place charged me a second cleaning fee of $68 because confetti is really hard to clean apparently. so if you do decide to book this room bring your own towels and cleaning supplies