As a first time user of air bnb I was pretty anxious, especially trying to give my person a little surprise on his birthday considering the circumstances. Thankfully, leading up to our trip, Theron was extremely friendly and helpful. The response time was almost immediate and he genuinely seemed to care about my vision I was trying to create with this trip. As soon as my loves card scanned green and he opened that door.....the expression on his face, PERFECT.!