Rebecca was very responsive, the house is big and stylishly decorated but it was not clean. She sent a cleaning lady to help the next day but it should have been cleaned before we arrived to not interfere with our stay; besides, the house needs a deep cleaning not another surface cleaning job like the lady would’ve been able to do with us there. Also only one shower worked even though it is listed as 2, which left our family of 8 adults sharing one shower. I wouldn’t stay here again.