We didn’t end up staying here due to the apartment not being ready at check in. I’m not sure why I’m still required to write a review since this reservation was cancelled and refunded by air bnb. I’m sure I’ll get a bad review since the host knows he won’t be getting a good one from me either. This host told us the apartment was ready, when we got there, the front door was wide open and maintenance men from the apartment complex had drains tore out as well as the hot water heater. They told us it would be hours before they would be done. After driving all night and on the road for 14 hours this was frustrating. This host stated that he didn’t know the repairs would take that long and thought they had finished, but the pictures he sent me from his housekeeper when she was done cleaning showed the tub drain taken apart. The maintenance men didn’t know who Pedro was, and neither did the people in the office. Pedro is not the renter of this apartment, and is not on the lease. After confronting him about nobody knowing who he was he told us it was his friends apartment. We decided to not stay there even after repairs were complete since we didn’t know whose apartment we would actually be staying in. He did try to help by booking us a hotel room, but even that didn’t work out. We ended up booking a hotel room ourselves elsewhere. This was a complete headache and after hours of going back and forth, we were tired and wanted to shower so we went elsewhere. I told him that I was pretty understanding, and if he had been upfront about the repairs we would have understood, but telling us the apartment was ready, to us walking up to a wide open apartment door with men inside working, to not even knowing whose apartment it truly was..I hope he can understand why two females traveling alone decided that we felt safer staying somewhere else. It is in a sketchy neighborhood anyhow. He also kept telling me he would refund me, then told me to cancel the trip myself...which would have forfeited any refund at that point cause I was past the time frame of cancellation. When I requested a refund through air bnb he told me he didn’t get it, after escalating the request to air bnb, they reviewed our conversation, as well as pictures that I had taken of the apartment torn apart, his promise of refunding me, and then not, and sided with me...giving me an entire refund. Hopefully this doesn’t happen to someone else, because I was fuming by the end of the evening.