This is our first time using Airbnb. I asked lots of questions and Veronica answered them quickly. Location was great and an easy drive to all the parts of town we wanted to go to. Felt safe and comfortable no matter what time we came home. Remote for TV in living room wasn't working, Veronica had it fixed that day. She responded immediately, it was us with our minds on fun not paying attention to messages that slowed her up. Like every home there were a few things not working the way we thought they should, but nothing we couldn't live with. Was a very good experience overall.