The check in was un-successful. I got to the desk and they did not have my name for the reservation. I called the host and she sent me straight to voicemail twice. The young lady at the desk said that the host did not pay the extra fee to have my name listed. I was in town for one night and to attend a concert. I now, had to find another room. I called air n b and told them what happened. They said that they would contact the host. After 20 or more minutes go by before the host responded to me with a text me, she never called nor did she ever apologize. I told her that I had to get another room and pay last minute prices on New Years. In her text she asked what name did I use for check in. She says another last name which was my email address was what she listed . She then goes on to text me continuously. I told her that because of her not answering my calls I incurred extra charges. She did not care and was firm on not giving me a refund. I am now working this out with air b n b.
Accountability could have been better in this situation.