Our host was very quick to respond to everything that we needed. The town car picked us up right after we picked up our luggage. The driver was great and the ride was comfortable. When we got to Palms Place to check in they had our reservation day wrong and explained that we needed to speak to the "inner circle" the girl at the front desk didn't have much humor and wasn't friendly, however that isn't a problem with the owner nor did it effect our stay. The room was perfect, including the awesome shower! View was great and the weather was perfect for the balcony. The bed was soooo comfortable! I would stay her again. The host was great and I highly recommend them!