House was extremely clean and had plenty of dishes. Beds were comfortable. Hosts were very responsive to our questions. There were a few (admittedly minor) annoyances but a couple of deficiencies.
As a preface, our prior experiences with Airbnb's have been limited to single room locations - this was the first full-home rental. Also, I'm guessing that Las Vegas has a large number of renters that don't treat the host's homes with respect. Nevertheless, we wanted to express our opinion:
1. Only bottom sheets were provided for all the beds. We expect the blankets aren't washed every time, but top sheets should be available to allow a clean sleeping surface both top and bottom. Duvet-covered quilts were available but again, we don't know if they are washed every time, plus it was too warm for duvets. This, in our opinion, was a significant sanitation and safety concern.
2. There were no shelves in the bathrooms or showers for toiletries. It would be an inexpensive fix to add a shelf above each sink or toilet and a stick-up shelf in each shower.
3. We were not provided the address upon booking - it was going to be provided on the day of checkin. We had to negotiate getting the address a couple of days before our visit. If this is the policy, it should be disclosed in the House Rules prior to booking.
4. We were not provided the unlocking code until 15 minutes prior to arrival. We had to negotiate getting the address 30 minutes prior to arrival. If this is the policy, it should be disclosed in the House Rules prior to booking.
5. There was an additional possible financial penalty disclosed only upon receipt of the checkin procedure: "The remote control for the garage door is next to TV. There will be $150 extra charge if you forget to return it to the same place when you check out." This was not disclosed prior to booking. We understand the need to return the garage remote, but a $150 penalty for not putting it on a specific shelf seems excessive and we believe ANY potential financial charge should be disclosed prior to booking.
6. All dishes were required to be washed and dried upon exit and all trash emptied. Yet, a $250 cleaning charge was assessed. Again, we understand that kitchen trash should be emptied to help prevent pests, but if the cleaning crew is coming that day (which we were led to believe), a $250 cleaning fee seems excessive. And if this "pre-cleaning" is considered important, a partial rebate on the cleaning fee should be offered (or a lower cleaning fee charged.)
7. We were told "Do not park in the street, to ensure compliance with the HOA rules..." Yet it did not appear to be an HOA-governed property (public street, no gated community - but we could be wrong), AND there were numerous cars parked on the same street, and even a partially burned-out car in one of the neighboring driveways. A more polite "we would appreciate your parking in our garage and driveway if possible in consideration of our neighbors..." would have been appreciated.
Admittedly, many of the comments above are more "administrative" in nature and had minimal impact on our actual experience.