This place was not as expected. At all. We booked this location due to the proximity to the strip and because it appeared to look good in the pictures. This however was not the case. Entry was easy and communication was mostly good but apart from that nothing else was. As we walked in the apartment we were greeted with a fowl mildew/mold smell which appeared to be emanating from unrepaired water damage in the dining area. We dropped our things off in the master bedroom and observed that the sheets were covered in hair and stains. Along with that it was around 110 degrees that day so we attempted to turn on the air conditioner, only to find that there was no cold air coming out of the vents. We notified the host immediately regarding the issues we were experiencing. They were fairly responsive but the resolutions that they presented were not reasonable. No resolution was offered regarding the mildew smell. They offered to drop off new sheets the next morning to replace the bedding covered in hair and stains. Regarding the air conditioning, they made an attempt to contact a technician to no avail. Only after I said that this was unacceptable did they offer to reimburse us for just one night of our two night stay without a guarantee that the air conditioner would even be fixed. It was safe to say that we were extremely uncomfortable and wanted to stay elsewhere. When we requested a refund, the owners stated that they needed to “investigate” all the issues that we brought to their attention before they determined if we can receive a refund, despite sending pictures of water damage and hair/stains on sheets. We had to book two hotel rooms last minute with the total coming to double what we were expecting to pay for our stay in Las Vegas. We gave the owners the night to “investigate” and by 2pm the following day we still had not heard anything about the refund. We contacted Airbnb corporate and they processed the full refund. This whole situation created a huge inconvenience for us. We were not expecting this from a “5-star rated host.”