Listen to the reviews! Check in was horrible. We landed at 10:30PM in Vegas and got to our hotel pretty quickly after. We get there- no reservations have been sent for our stay. As I predicted. Mind you- I called the hotel numerous times to make sure there wasn’t anything I’d need from the host. I also messaged the host about a week or two in advance to let him know when we’d be landing. No answer. I called Air BNB that night and customer service was a bit rocky. I was told I’d have to figure the night out (it’s about 1AM at this point). Luckily the Palms place had a room available and air bnb eventually agreed to refund me for what I had to spend. The host gets ahold of me that next morning apologizing and saying he’d refund me for the night plus a bit extra for inconvenience. So I go down to the front desk and ask if my room is ready. It’s about 8:30 AM. I was told that “inner circle” which is who receives the reservations wouldn’t be in until 9. So I go back up to my room and kill some time. I come back down around 10:30 maybe even 11 and it took a long while to get any answers. I was told “we’re waiting to hear from the maid if the room has been cleaned or not.” weird since our check in was 4PM the previous day. Should have been cleaned by then by all means. They said I can use the current room I’m in until the Maid returns her call. So we go about our day as this held up our entire morning. We come back- it’s STILL not ready. This is about 5PM or so I could be wrong on the time. An hour or so later I try the front desk again. Mind you- this is the 3rd-4th time dealing with the same woman at front desk for her to act confused EVERYTIME I came down. Literally was concerned with her well being by attempt #4 of her acting like she hasn’t been dealing with me all day. We finally get into our room we originally reserved LAST august btw. Room was pretty nice and as expected. The bed was the only comfy spot as the chairs were pretty sketchy to set in and at an angle that makes them uncomfortable. The couch is very stiff but not much use out of it anyways. Ice in the freezer had a weird taste to it. The host did refund me but I made split payments on this and it went to a card that is no longer active so the refund is out of the window. (That’s my fault entirely). The location wasn’t too bad but really put you in a spot of having to Uber unless you want to walk 30+ minutes. Having the sonic and the dispensary across the street with 24/7 service was what really saved our time there. Next time I will pay the price on the strip before I do something like this again. This experience ruined the first 48 hours in a new city for us and put a damper on the trip as I had hundreds of dollars held up by multiple deposits and an additional night stay I didn’t expect to have to pay for. There is a weird smell in the lobby. I recall seeing a comment about it earlier when booked and I immediately remembered. You also have to show your room card every single time you left the lobby. Even if you walked past them one second ago and came right back. Kinda annoying but understandable due to the traffic inside. I would skip Air bnb if you want to stay here and go direct.