Excellent communication -- David responds very quickly and has been helpful. Great value, nice place, very cozy. However it can be noisy between the AC unit rattling/humming, and the storage shop next door, and the traffic on the street. I didn't mind this, but it made the stay difficult for my mom, who has chronic migraines. The beds and couch are comfy and the sheets were clean, although we did find some debris in corners behind the couch. There is a detachable shower head and a recliner, as well as many options for streaming services and DVDs/Blu Ray. There was even a usable printer/scanner combo!