When my girls and I first arrived at the property for my bachelorette party, we were all stunned with how beautiful it was. Once we were settled in we discovered that a lot of the items that come standard with any Airbnb rental weren't there including toilet paper, paper towels and garbage bags to list a few. The host messaged us about towels being ready for us on the bed but instead they were located in the dryer mixed in with rags which we didn't find til our last day. There were several other details overlooked including several light fixtures around the house weren't working, along with the patio and pool light, the bed sheets had a lot of stains, the utensils provided were outdated and dull, some of the smoke detectors didn't have batteries in them, and some were beeping because it needed it's batteries changed.
On our first night, one of the girls wanted to make sure that the house was safe and saw that the house had an alarm system and decided to set it before going to bed. In the morning, we didn't have the code to deactivate the alarm, I messaged the host explaining the situation and asking if we could get the code. Per host, she didn't want to give the code, so I asked her if she can send a family member who lives just on the other side of the house to deactivate it. The host was out of town and sounded irritated on the phone, even though there was no indication on the alarm system that it shouldn't be touched or used. The host insisted to us that no one has touched the alarm and that the area is safe. I was not pleased with the service, I'm not going to apologize that we were thinking about our safety in an area we are unfamiliar with. If the host didn't want the alarm system to be used one would expect there would be some sort indicator informing us of that. It took 3 and a half hours to resolve a simple situation when she could have just given us the code and reset it once we left.