Justin was very responsive. Nice place pool water was heated without request!! The place could have been cleaned better, he offered to have someone come. Which was nice but I declined because I didn’t book a hotel . Biggest issue was the beds. All beds mad a lot of noise, every move you make can be heard. Usually the master bedroom has the most comfortable accommodations. The master bed was the hardest and most uncomfortable bed I’ve ever slept on. Reminded me of the Rio. If you like firm beds this is perfect. If not then maybe check each room to determine which bed is comfortable. Recently had surgery so this would have been nice to know before settling everyone into their room. I had to purchase two toppers to feel comfortable. Justin suggested I change rooms. I could have stayed somewhere else for the price.