Let me be real with what happened - The MGM had a covid-related mixup to which they almost didn't want to give us the Suzannah's room that we booked. Furious, I texted Suzannah and she responded way too quickly. I normally don't like being a hard customer but the check-in experience made me one. I emphasize that this was NOT Suzannah's fault but the MGM's. Suzannah did her part in sending furious communication to the MGM and they corrected our stay.
I refuse to deduct stars! the penthouse was everything we hoped for/wanted in terms of location, view, amenities, etc. I thought Suzannah was awesome for having my back against the MGM, too. It was a stupid situation but thankfully it was resolved to where I was able to enjoy my vacation fully afterwards.