WORST EXPERIENCE OF MY LIFE!!!
We booked this house for my bachelorette weekend that was supposed to be a special weekend for the bride-to-be from July 9-12, 2021.
When we arrived in Vegas it was 123+ degrees and this house did not have working AC. We were very willing to work with the host of the house, they had someone come install small window AC units that didn’t do anything to cool down the upstairs area. The house was unacceptably hot and we stayed in the house for 1 night of our entire stay. We let the owner know again that we’d rather have the actual house AC in full working order, they said it was broken and then proceeded to text us while we were at a dinner reservation letting us know that they had changed the lock code on the door and that they cancelled our stay, with all our belongings still inside. Telling us we could access it the next day and to have a good night. This was completely unacceptable to lock us out from our belongings that we needed for our trip and to sleep comfortably, and they put us in a really tough predicament in having to scramble to find a place to sleep that night.
We told them if they didn’t let us in we would call the police. They then responded and said they’d wait for us to come get our belongings after our dinner. Between taxis and the food we had purchased for the house (food that we had to toss out), we lost nearly $650.00 that we shouldn’t have had to lose. We had to rush to find a hotel who could accommodate our large group which wasn’t easy with 6 people, and many of the hotels were booked up due to the UFC Fight that weekend.
In short, this host should not be allowed to remain in the AirBnB network. I’ve had nothing but wonderful experiences with AirBnB up until now, and this has made me never want to use AirBnB again and has made me want to tell all my friends to spread the word about our horrible experience. I hope that AirBnB will do the right thing as no one should ever have to experience what we went through, this completely put a damper on what was supposed dto be a stress free and fun weekend. We are very disappointed in the treatment we received.
DO NOT STAY HERE!!! STAY ANYWHERE BUT HERE!!!