This penthouse had amazing views, but did not have everything described. We knew there wasn't going to be a bellman, but were not informed that the pool was not open. Upon arrival, there were no pots and pans, hair dryer, oil, salt/pepper, little silverware, drawers didn't shut, patio exterior door handle was falling off, faucet handles were leaking, washing machine leaked all over the floor (trim was even damaged from it happening so often), there were not trash cans in all bathrooms, and the front door had damage and didn't stay latched. Our front door was found open on 2 different occasions when we left it locked. The security and maintenance team at Palms Place were great to work with, but were not able to fix any of these issues as it is privately owned. Bottom line is this penthouse is run down and does not live up to the description. Gerard was very responsive and had pots, pans and a hairdryer delivered. Unfortunately, he is not the owner and cannot authorize anything being done to fix the property.