We chose this place and paid a price higher than others, specifically for the balcony and the jetted tub. When we were filling the tub, we discovered a small piece of feces drifting in the water, and then noticed a thick, sludgy brown ring around the tub. I messaged Alex, who said to contact housekeeping. We went to the front desk, they said to call from the room. I called from the room and had no answer. So, the issue was never resolved for the entire 6 day stay. The 22nd floor suite had a balcony, but shortly before we arrived, we got a message saying it would not be accessible and it was locked, so we couldn't go out.
The rest of our stay was great. The suite was very spacious, and the kitchen was stocked fairly well. The other minor issues were a bit of a musty smell that could have been caused by a lack of a functioning bathroom fan. The shower flooded the floor, dim lights in the bathroom, and there was no corkscrew.