The room was nice and the lazy river at the MGM was so fun. But from the moment we arrived we had communication issues. The front desk told us our room was in tower two, room 704 when it was tower two, floor two, room 704. For security you have to have your room key and use it inside the elevator. Our room key rarely worked inside the elevator or for our door to the room. We got trapped on the elevator not once but twice for several minutes. When I told Alex about that he said he was sorry. Hmm ok. We had specifically inquired about the use of the pool and the hot tub because those two things were very important to us and the front desk and Alex both gave us wrong information. Neither knew which of the four pools were opened and from what time they were open . We were told they were all open every day and that was not true. We asked the desk if they had a gym and we were told no when in fact tower one has a gym that we could use. Alex says that there is free valet parking which is true except that it’s full most of the time so you have to run over to MGM for the free parking which is fine but no one explained that when you go to get your car out of the parking lot you have to already have gone to the front desk and got a voucher so that you don’t have to pay. If you forget that you have to go all the way back to the front desk. Why not just explain it to the guests when you check in? Or why doesn’t Alex have that type of information along with the pool times and gym location written down for guests in the room with check-in and checkout instructions? That’s what other VRBO do? The lazy river requires a tube and they charge $30 plus about six dollars in tax for each one. Why wouldn’t Alex let his guests know that Ahead of time and they could bring their own and save a lot of money. Just little things that make a difference. We had a nice time but the frustrations could’ve been avoided with better communication.