We arrived early for a 4pm checkin, but the lock on the door would not operate until 4pm. The heat pump didn't work and the outside temperatures in the 40's . It was very cold that night and the next morning. We contacted them and they had a friend come over to check it, and he said it wasn't working and would try to get someone out. We were there 4 days, nobody. The last two days it worked intermittently. Prior to us getting in the unit, the owners informed us that the washer and dryer were going to be replaced on Tuesday. One set of folks would be there at 9am to remove and Home Depot would deliver the new ones. I don't let delivery people in my house unattended. Later we were told HD would be there 1:30-5:30. We were notified by their daughter they would arrive at 3:20. They never showed up and we were without a washer and dryer on out last day before heading to our next generation. For our inconvenience they refunded $116. Not sure what that constituted, but it was an insult