We didn't met Tim, personally and that was an impediment for him to reach us offering his help if we needed. All the notifications with advices were great and we love the promptness of his responds to any questions that arise during our stay. The house super confortable and immaculate. Everything was there at our disposition. Love the house, very spacious and with everything you may need, which is something you cannot find or obtai at any hotel. I couldn't give more stars because you rich the limit. Again, thank you Tim for a wonderful stay.