The host was very responsive in a timely manner. However the balcony stays locked at all times, which is not noted for potential guest. We were on the 38th floor and really couldn’t enjoy it. Only two tvs work which is the one where the couch is and not the one directly in front of the bed. Back to the bathroom the enormous hot tub that’s in the photos dressed real nice did not work at all. Also the real nice bath robes in the pictures are non existent as well. Once I told the host about it, she immediately implied that she would be sending Maintenance to asses the problem. No maintenance came to accommodate us at all. Also in the description of this Airbnb it does not let you know that many amenities of the resort aren’t available. We were told that the spa and casino are closed when it was too late to recover any of our funds. This was suppose to be the dream Honeymoon but turn out be a big inconvenience. Hey at least we had somewhere to stay but we weren’t happy in it. I don’t recommend this exact Airbnb, folks do your research please.