I got this place for a couple months to be able to continue working remotely while being closer to family during the pandemic. In that sense, it was great: the primary bedroom has a desk and chair and the community in which the townhouse is located is quiet and friendly. The kitchen is also large and well-stocked (with the exception of steak knives). I had less use for the living room, which I did not find particularly comfortable. Overall, the property itself met my needs and was as advertised.
Where I ran into problems was, unfortunately, with the owner. Two days after I arrived, I emailed Amy to let her know that one of the balcony doors would not open. She said that her handyman would get in touch with me, but there might be a delay because it was a holiday week (I emailed the Sunday before Thanksgiving). I thought that was fine, as this was not an emergency. I never heard anything for nearly two weeks, when I had to follow up myself. She apologized and said her son would come the following weekend to fix that and some other things. He finally did arrive and then I had to waste half of a Saturday sitting around the house while he fixed things. All in all, it was twenty days from the time I first contacted her until when the problem got fixed.
Towards the end of my trip, I got in touch with Amy to let her know that the kitchen sink was draining slowly. Her reply was to immediately suggest that it must be my fault and I should try to take care of it. Her tone at that point, as well as after the trip, became curt and nasty. After I left, she put in a claim against me with Airbnb for the cost of a plumber with an explanation that made little sense.
I was also put off by the fact that she switched the conversation from Airbnb to email when we were dealing with the problems at the beginning of my stay. I’ve learned that, in the future, I should insist the conversation remain on the Airbnb platform.
In summary, it’s a nice place, but beware of what may happen if anything should go wrong during your stay.