My name was wrongly written at the reservation and the front desk was not able to find it. They told me to contact Airbnb support instead of trying to fix it himself…
As for a five-star hotel, there is no bellhop to help with luggages. You feel like you are in a maze since the moment you enter the parking; finding the lobby and your room is quite of a challenge as there is no direct access from the elevators and you need to walk for around ten minutes. You need to pass through the whole casino with the luggages to get to the lobby and then once again to find your room. Furthermore leaving the car in the parking does not feel safe at all.
After entering the room you’re not provided with a free bottle of water and be careful if you even accidentally touch any bottle of water or snack that is on the table. You will be automatically charged from your deposit (just by touching it!). If you want to put your own water into the fridge you will be charged the whole $150 deposit.
I am disappointed because I expect five star hotel being more comfortable and finally I left more tired.