Rachel was always quick to respond and instructions were clear. However the all of beds were really uncomfortable, they were not as shown in the pictures, the pillows super thin, every person in our group reported a sore back. The kitchen didn’t have baking sheets. The BBQ was dirty when we went to use it. The pool is not heated. The inside temperature was either really hot in one room or cold in another (especially the room with 4 beds, was hot) . The home needs maintenance, the carpet is very worn and dirty. We came with two families and we didn’t have enough space to relax and the bathrooms were not not large enough. The pictures for this listing need to be updated as they do not currently reflect the home. Our group did enjoy the poker table and the ability to eat together at a large table.