ll to start off. I can say that the pricing for the suite was amazing. I love how I didn't pay resort fees.but the refreshing fee was cheaper than what most was paying. but I wish is was clearer understanding on how we could get our own towels and refreash our own room. and you had complimentary valet parking. but.... valet was horrible busy at times and when they fill up you have to park in the MGM parking garage that they laid for but. There was two ways to get back inside with the ac which took longer. or outside. still a bit of a walk and if you where elderly it would be a bit for them to do all that walking. it should be somehow to let the guest know about that before hand so they can make arrangements. check in was a breeze when we arrived I had no issues and at this point I would have given a 4 Stat review.
minus a star for the parking. about two days in to my stay the ac in my unit was not working I called the night before a major event I had going on to have matinance come and fix it. they said it was good to go and it should be cooled by morning. well it wasn't. so I had to wait. about an hour for the second guy. he stated it was fix but just dirty and a part needed to be replaced. he also stated that the unit has not been serviced in awhile. and judging from all the lint and dirt I could tell it needed serving too. so I thought it was fixed enough for us to stay in that room....on my way to my event I got a call from my children that the ac was not working and at this time I had already missed the first half of my event and it was not looking to well about the second half of my event....only because I had to wait for the engineer who couldn't come in unless I was present in the room. I can understand why it's set up like that but if it's going to take awhile it would be nice to have some sort of communication on what's going on. you don't just have your guest standing in the dark. then to put the icing on the cake. when I asked about being compensated it was like pulling teeth. and almost like I was being told to just take whatever you guys felt was ok to give. it was crazy. and that took my 4 star down to a 0 star at that time. if it wasn't for one great staff at the signature I wouldn't have given any stars. but they saw my communication with the company saw how frustrated I was and gave us more than what I was asking for. and I don't believe I was asking for too much. I travel a lot and have dealt with a lot and this trip had topped it off by this one experience. but in the end my trip turned out great. my children loved how pretty and clean everything was and I would still book with you guys as long as I get put in a room that works. and if it doest. that a priority gets pushed on it. also you guys should have a loyalty program where points can get redeemed for things to do or eat. or even a spa credit. but thank you for the communication and I would still recommend you guys. I just would give a heads up.