Marsha was wonderful to accommodate me at the last minute after a house I checked in to turned out to be awful and in an unsafe neighborhood. I spent 4 solid hours searching and the whole city was booked. She made special arrangements for me to check in at 10 am with my 3 kids because we had nowhere else to go. The place was wonderful. Perfect for my family with kids as well as my sister and her 2 kids. The resort was safe and the staff was wonderful. The beds were comfortable and we had a kitchen to cook in and feed the kids. The private pool was a huge hit, there was rarely anyone else even in it and my kids loved sitting in the sauna to warm up. Marsha saved our vacation from being a disaster and we had so much fun at the resort. I highly recommend this place to anyone, especially those of you traveling with kids.