Response time for inquiries was slow. The management company advertised their hours of availability up to 11 pm. I messaged them on the first night before 11 pm and did not hear back from them until the next morning. The description stated that the room had a refrigerator and microwave but neither worked. On the second day of my stay, maintenance was sent to my room to check/repair the fridge and I was told that it needed to defrost and then should work. I had to purchase ice to keep my food cold for the first two days of my stay. By the afternoon of my second day I realized that the microwave also did not function. I messaged the host again and I was told that after they looked back at their maintenance notes they had previously noted that the fridge and microwave needed to be replaced. They offered to move me to a new room the following day, so the next morning I messaged the host to find out the time frame for moving. Again, they did not respond quickly, so in the meantime I packed my belongings. Several hours later I received a message that they would not be able to move me to another room after all. They offered to bring me a refrigerator but not a microwave at first but I told them I needed both. They did bring me both items in the late afternoon of my third day. I was in the area for work and new I would be spending a lot of time in the room so having a fridge, microwave, and stove were very important to me. On a side note- Wi-Fi and phone signal were horrible in the room but the view was AMAZING! There was an option to purchase upgraded Wi-Fi for an extra $10 daily, but I chose not to. The stay was supposed to be five days and I ended up leaving on the fourth day due to a combination of frustration for not having the amenities described and bad Wi-Fi/phone service. The host did refund $60 for all of the inconvenience.