Normally I am very reserved and understanding but my experience was so bad I had to give others the heads up. I arrived on a Fri. The temp in Vegas was 115 degrees. When we first walked in the house I noticed it was barely cold. I adjusted the thermostat and continued to unpack and settle in. I went to pick up groceries only to come back to a hot home again. I reached out to Erika to explain. She stated to let her check the thermostat from her end and she would get back in touch. Once again I pull the air down because the house wasnt cooling down. It didnt dawn on me until later that she mentioned she would check the thermostat on her end. Every time I pulled the air down it moved back up. Thats when i realized she must have a smart air unit that she could control on her phone. Its about 4 hours in and now everyone in the house is extremely uncomfortable. The temp in the house was 91 degrees. After i called her 2-3 times she finally picked up. She said she was sending someone. The guy arrived and started to try to check the unit. He discovered the piped were frozen and the unit was leaking coolant. After an hour or so he said he had it fixed. It did start to cool off so I thought it was fine. I assuming in the middle of the night all coolant leaked out. When I woke up around 8 am from sweating in my sleep the temp was 87 degrees in the house. I called her asap. She still didn't answer but started to text me. By this time I am really upset. I reach out to airbnb customer service to inform them of the situation. That's when she stated someone will be there for 11 am. Thats 3 more hours of waiting. Some of my party started to call hotels to make arrangements. Once the real AC man arrived I overheard him telling the worker that the AC needs major work. I asked the worker if they couldnt repair it could they maybe get us a window air unit. He said the had a few of those at their office and of course he could bring them. The Ac man continued to work on the unit. When he was done he said we shoukd be good from that point. They left and we thanked them. Later the air started to blow not so cool air. I reached out to Erika and asked if they were still bringing the window units. She said yes. I told her we weren't at the house but gave her permission to enter to leave the units. To my surprise when we arrived back no units. Some guest left that night to get a room because its still too hot. She never picked up the phone to communicate only text. She was not a good host. She didn't care about the heat. I am a very understanding person. I am a business owner myself. I know things happen. My problem is she didn't show any signs of urgency to help the situation. Because it was so hot and the house has a gas stove , we had to throw away most of our food as it was too hot to cook. The fridge was barely cold either. The pool table is barely standing so we didn't want to use it in case they were to blame us but its very fragile and a few chairs. The master bedroom has a nice balcony but there are not any chairs to sit. Overall the house is nice but needs a few repairs. I wouldn't recommend staying there in hotter months because they clearly need a new AC unit and Erika is not trying to get a new unit only taking chances trying to patch it up. She doesn't care. She did text me after we left. Not to apologize or anything just to ask where was the blender.