Kelly was very nice and communicative overall, and sent clear instructions. However, we were not notified beforehand that the laundry dryer was making unusual rumbling noises and needed repair. We booked this place because of location and available laundry in the unit. Kelly connected us to the building manager, who indicated he knew the dryer needed repair prior to our check-in. However, we would have appreciated prior notification and an offer to change units before discovering the unpleasant dryer situation. Also, the master bathroom was dusty and bathtub peeling upon arrival.
Lastly, the unit is located right under a staircase, and was very noisy especially late at night.