If reserving through a third party you will be treated differently by the staff. They will always tell you to contact your third party vendor. I just believe in true hospitality and at the end of the day I am still staying at your hotel so why not show hospitality that is the business you are in. I wasn't able to check-in to my room until after 5:00 PM and that is the Air BnB host fault however the hotel staff was rude about the entire situation. My host didn't even offer me a bottle of water for the inconvenience (wow where is common curtesy and true hospitality). The Signature use to have an amazing staff.