This is such a beautiful room with an incredible view, unfortunately our issue with the hotel staff’s maintenance was truly disappointing. Our check in time was at 3pm and when we arrived at 8pm, they still made us wait an extra 15 minutes because our room was being “sanitized”. This would’ve easily been overlooked had it not been for the fact we found the hot tub with dirt marks and soap scum all around :(- plus they overlooked a corner of debris left behind the door. I immediately contacted Lynda and sent her pictures to which she swiftly responded and apologized and gave me the number to the front desk. From there communication with the hotel staff was pretty annoying and frustrating. After asking if our room was actually cleaned and sanitized, the woman at the front desk said she would let me know when she’d send someone up. There was a knock at the door within 20 minutes but I told her my boyfriend was still asleep and I was unaware of her arrival (awaited initial call). She informed me we’d have to vacate the room for her to clean which I complied and told her I’d let the front desk know when we would be leaving. About an hour later, we make our way downstairs and repeated the problem, yet the front desk girl (I’m assuming someone different) said they couldn’t do maintenance in that room because of the air b n b flat fee. I had to pull up the pictures I sent to Lynda of the tub and debris left behind so she could understand. Then we were asked to vacate the premises for an hour until they had the room ready. We come back two hours later and the captain crunch debris was still behind the door and I bought sanitizing wipes to redo the hot tub just in case. Lynda was not at fault and her place is amazing and she is awesome with her response rate. Unfortunately the staff’s incompetence left a sour taste in our mouths the entire stay.
Ahhh fyi -Palms has an additional $60 fee for booking within 72 hours now. Also unfortunate! :(