While it is mentioned in communication that cleaners are used, the floors will turn your feet and child’s legs black, there was residue on the bathroom and kitchen counter tops. When we decided to check out a day prior due to another couple’s domestic activity I was not even offered any partial refund. Instead the complaint was shrugged off and all that was cared about is if we personally involved ourselves in the incident or not, and where we decided to stay for the remainder of our family vacation.