Everytime I use Airbnb, I always look at the reviews, cuz thats how we figure out if the host are attentive,and helpful. Sadly when we rented this room,there were no reviews cuz it was a new listing. I was worried about renting it, but the host seemed nice and helpful.....that changed real quick.
We book the room (keep in mind,we had already been staying at the signature for 2 weeks, we love the signature) and check in. At first things looked fine. Then I noticed no balcony, however the listing said there was one. Once I brought that to attention, the listing title quickly changed. The host then asked me where I saw that.... Sorry I don't take screenshots of everything, just in case I need to prove something. At this point I was like what ever. That's when the next 6 nights turned into a nightmare.
We started to get ready to go to dinner, but the shower was broke. Then the toilet paper thing broke. The tank on the toilet kept running, which needed to be fixed. The hot water wouldn't turn on in the one sink, so that needed to be fixed. I email the host, she gets back to me and says she will let the hotel know and someone would be up shortly...... 3 hours later, I got sick of waiting, so I called down to find out when someone is coming. 15 mins later there was a guy ready to fix everything for us, and he did. Then the next day, the TV wouldn't work and there was a lighting issue, I went through the host, where she said for me to call down to desk and have someone come up, becuz that's their jobs. However, it's not. All she needed to do was call and say the room need assistance. Instead she said it's mgm's responsibility to fix things. Which was a lie, they don't do that. Fast forward 2 nights, we get back from getting married, and wanted alone time. Nope can't have that cuz there is a horrible smell coming from something and we couldn't figure it out. We then waited for about 2½ for the gyy to come fix it. Mind you, we want alone time. He comes up and pours stuff in the drain. At this point we were tried and went to bed. Woke up to the smell of burning. Turns out the stove top somehow turned on and had been on all night slowly burning a magazine and a table thing. We never used the stove.... But we could be dead becuz of this. Once again I call the host and explain that this was what's going on. As usual she says someone's coming up, but no one dis, and we left. At the desk I explained what was up, and the lady was worried and cared, had a guy up there in 10 mins.
Now there are other things that took place, however, why waste the time. The host at one point when she saw I was upset, told me they'd refund 1 day. She also wanted me to make sure when I left this review this stay, that I need to seperate the room from the host interaction. She blamed MGM for not doing this and checking the room before they opened it. She also was admit about leaving her a good review. That was what she wanted.
She handled this poorly, I ended up getting 2 nights refunded, and when I went to Airbnb to talk to the about it, they just gave me my cleaning fee an taxes back. I'm disgusted with all parties. This has been hands down the worst of my many many Airbnb stays. I have nothing good to say about the host or Airbnb.
Stay here with caution.... Check everything when you check in. I know people are going to think I was being a "Karen"....sadly I wasn't , I've tried to handle it, but I've got no where. Half my money back would be fair..... But that seems impossible. I'll never stay at a place this host rents.
Airbnb clinits need to be warned. Hopefully they fixes everything, and learned from their lazy mistake.
As for Airbnb helping, even that's been a struggle!!!