From the start Ramiro communication was excellent gave us all the details how to get to/in the home. Home was better than expected nice and cleaned when we arrived. Clean linens towels and everything even had shampoo and complimentary toiletries. We had trouble connecting to the tv but Ramiro responded quick and helped out. We even left my niece tablet when leaving and Ramiro communicated with us til we were able to get it very nice and trusted will defiantly stay at Ramiros again!