We had an initial hiccup when the concierge explained that they couldn't find our reservation with my ID, so they explained that I had to find a specific number to check in - we ended up leaving and heading to dinner while we waited for the information from Colby that the concierge said we needed. Upon our return, the concierge was able to check us in using my ID, so we were relieved, yet a but frustrated by this, as we had attempted to check in the same way hours earlier. We weren't expecting to be heavily pressured into attending a sales pitch either as we waited for our wristbands, but once I was clear about us not wanting to feel obligated during our vacation, the manager left us be.
The condo itself was perfect for us - we all had our own space, we were able to utilize the washer and dryer to catch up on laundry before heading home, and we all loved the pool, hot tub, and available games for families!