Worst Airbnb experience I've ever had. i booked a 3 week stay for July back in April. This was my first vacation in TEN YEARS. As soon as I checked into the Airbnb I noticed that the place was filled with cigarette smoke. When I messaged the host, she said "Yeah I know. I'm sorry.....", and continued with an explanation blaming the previous guest who had checked out 2 days earlier. So the host admitted that she knew about the cigarette smoke, and knew about it for 2 days, and didn't bother to inform me. When I told her I couldn't stay here and would need to find another place to stay, she declined to give me a refund, and told me to talk to Airbnb about it.
This was start of my nightmare. I spent 9 of the next 11 hours on the phone with Airbnb trying to get another location rebooked. This was a holiday weekend (4th of July in Las Vegas of all places), so finding another place last minute was not easy. After my 5 hour drive to Las Vegas, I spent another 11 hours in car with my pet, for a total of 16 hours in my car until I finally got into another place at 2 am!
Because this host intentionally didn't tell me about the problem she already knew about, the first TWO days of vacation were ruined. All of this could have been avoided if she was just honest and informed me beforehand - I could have rebooked somewhere else instead of going through this nightmare. This host didn't want to refund the $4000 I paid to reserve her place, and chose instead to ruin my vacation - my first vacation in 10 years. I wish greedy and dishonest hosts like this realized the damage that do to others. Don't give this host a chance to ruin your travels, also.