BED BUGS. Caught a live one, in addition to my entire body being covered in itchy and painful bites. The bet sheets have bed bug marks as well. DO NOT stay in this room. The hotel itself is great, the staff were extremely helpful and got us a new room immediately at no charge. Additionally, the new room, owned by the hotel was way cleaner than Marie’s room and had no bed bug stains. DO NOT BOOK through Airbnb…or at least not through Marie. When I told her her room had bed bugs and I was covered in bites and sent her pictures, she tried to minimize it and said she would have to “look into it, but enjoy the rest of your stay!” Absolutely ridiculous and still no update from her and no offer to make things right. All of this when we CAUGHT A LIVE BED BUG, had videos and pictures as proof, and even the hotel manager told me “yes those are bed bugs” when I showed him the bed bug marks on the sheets and the bites on my arms. Reached out to Airbnb customer service and they are working on this case. Now I have to heat sanitize all of my belongings, clothes, suitcases, bags, in fear I’ll bring them to my home, this is a nightmare.