When we got there the kitchen was dirty, the bed in on of the rooms was broken, there was long black hair in the clean towels, we had to ask for a key to the garage for the washer and dryer, the master room upstairs had stains on the sheets, the pots and pans were in bad shape. He did make the pots and pans right buy getting a couple new ones, he brought us the key to the garage, he apologized for the holes in the doors from the previous people. The garbage disposal was broken and the water and ice on the fridge was broken. He was very nice and pleasant to talk to tho and apologetic. Also the yard maintenance people were there @7am on monday morning and woke up the whole house..