We would never have booked a room at the palms place if we were informed of the current conditions. The price does not match the lack of amenities or hotel conditions. Please also note that the balconies are locked, freezer does not work it’s actually hot so you won’t have ice, there is not a bellhop, there is no close parking, no valet, only one person doing check ins so long lines, balconies were listed but they are locked (I think the owner removed this from the listing after I contacted her…they had many amenities listed that were no longer available). The spa is closed, there is no room service, mini fridge not stocked, the entire drive in entry is blocked off, shower handles are stripped and fall off, no cracked windows or fresh air, air conditioning for sure needs serviced. We were pretty bummed out on this stay.