We had a comfortable stay in this lovely tastefully decorated home. The beds were comfortable, water pressure was good, and the kitchen was well equipped. The neighborhood felt safe, and we enjoyed our stay.
The good:
* Jason allowed us to drop our belongings off early before the house was finished being cleaned. We appreciated this a lot.
* The house was spotless when we arrived.
* Lovely, comfortable home
The less good:
* The property manager clearly manages a lot of properties in the area, and they do not keep their availability online up to date. We inquired about one property, were offered a second one which we agreed to, and then *a week later* the property manager got back to us saying that home was no longer available and asked to move us to a much further away and more expensive property. At that point it was too late to find another, so we agreed.
* We were asked to sign a separate rental agreement just a few days before our trip. This was not provided in advance and detailed out a number of penalties. While we didn't end up paying extra beyond what we agreed to, at the time we received the rental agreement it was too late to object to any of the terms and get our money back. I advise you to ask for the agreement in advance to review.
* I've stayed in many, many Airbnbs and have always felt welcome. The property manager seems to come from a place of distrust with lots of "don'ts" and extra fees if you do. I guess they've had bad experiences before, but the cost is making guests feel unwelcome and untrusted.
* Bring your own toiletries. I've never stayed at an Airbnb where even a small bar of bath soap was not provided.