Pros:
AMAZING location. Felt super safe since you don't even need to walk outside to get to MGM. This hotel is connected to MGM.
Free Valet service is a huge plus
Room is spacious and loved the bathroom has a big tub and a shower.
Cons:
as soon as we arrived, my husband got a small cut on his feet from a broken glass piece from the shower door. Not sure if the previous ppl broke it but it did not look good. We reached out immediately and notified them. They did send someone out the same day to fix the issue but we just felt like they weren't so concerned or sorry about the incident.
The couch had super terrible odor. Like a bad B.O or if someone threw up I'm not sure what it is but it was really bad. The clothes we were wearing when we sat on the couch ended up having the same odor. We notified them but it took them 1-2 days and by then it was already the night before we check out so we just declined cleaning. We were hoping they would send the house keeping right away but it looked like there was some communication issue between the host and the cleaning crew. We put used towels all over the couch to cover every surface... and the towels picked up the odor. It was pretty bad.
Im sure and hope they did some deep cleaning on that couch by now-
Not sure if they would approve my stay in the future due to not giving them the 5 star rating- but I would stay there again if I go back to Vegas. Location is so great and loved the gym there. Valet staff and the checkin process was so easy it totally makes up for everything else.
And the two negative things we experienced seem it could be a one time thing- The shower door is fixed and I'm pretty sure they cleaned that sofa by now- so overall, as long as that sofa is cleaned... this would be a 5 star listing! :)