Well,
First I want to make it clear that I made the mistake of not calling Frankie as soon as I arrived because judging from most of his reviews, he responds, evidently very quickly.
Anyway, I was accused of damaging a bathroom window, a ceiling fan, & smoking in the residence which were all untrue. Cleanliness-When I arrived my family & I felt we had to rewash the beddings because we weren’t sure they were clean which the cleaning lady states herself, were stained by previous guest, but she called me a liar anyway. The pool table was worn & needed to be maintenance. The foos ball didn’t work at all. The sofas were stained. The carpet needs shampooing. The baseboards & walls need to be washed or steam cleaning. The blinds were all broken. The showers leak & needs the piece across the bottom to keep the water from soaking the floor in the hallway bath. The house is posted as a 5 bdrm, & it’s more like a small 4bd with an attached space for kids maybe. Only 1 room has a headboard on the bed, & the floor tiles closes to the pool table are loose & lifting. I had to purchase washcloths, kitchen towels, & toilet paper to accommodate the amount of family that I had accompanying me in the stay. Now, Frankie assured me that he accompanies his cleaning team on a walk through before guest arrive, so why did he feel the need to contact him cleaning lady concerning our conversation of washing the bedding? He should’ve been aware of the condition of the rooms if he does walk throughs. Not-to-mention, months prior I read in his reviews just today that another guest was also unhappy with the uncleanliness, & he stated to that guest that the reasoning was a new cleaning lady wasn’t doing her job & was fired. There’s just too many holes is his stories!! I’m not sure who the bad guy is here Frankie or his cleaning team, but I’m leaning toward both… I’m a frequent guest of Air BNB, a home owner myself, as well as an owner of 2 Timeshares, & I understand that wear & tear does occur, but we as owners have to do the up keep of our properties for them to stay nice… I gave him the benefit of the doubt when I arrive that other guest had probably worn his property down which could still be true, but don’t try to shift the blame on myself and my family when I’ve never had a bad review from any of the owners of any Airbnb that I have stayed in in the past, & I’ve stay in a few more than once!!! Last, I also notices today in my original reservation that the address that I was suppose to stay at was different than the one given at the time of check in, again very suspect🤷🏾‍♀️🤷🏾‍♀️
Frankie12:25 PM
Im sorry you were unsatisfied and didnt have time to let me know. I can assure you i am at my house for hours before and after every guest. My cleaning team just reassured me that everything was washed prior to your stay. She had this to say....
And I quote,
“The sheets I wash them all the time but some them are all ready very stained and you chk the beds we make them nice I even wash the blackets so they were not dirty and I don’t think they clean nothing The house was so dirty we did 3 hours to clean the back patio Was trash all over kids kick rocks out I hade to sweep them back the stove omg and oven was burn of course I’m not going to tell you all this because it’s my job to clean and believe me they dust wash anything I would of be able to tell so she just made that up”
I’m appalled at being called a liar when she contradicts herself and says that the sheets were stained!!!!
Address-on reservation
4505 South Maryland Parkway
Las Vegas, NV 89119
Address-@check in
5108 Wilbur Las Vegas NV 89119