I had originally scheduled this airbnb July 9-11 unfortunately July 8 Yaniv calls me to say the place was no longer available since he had an issue with previous renters , My heart dropped I knew it was impossible to look for a place last minute Yaniv volunteer to give me my money back or helped me find another place , Yaniv was able to book us 2 rooms at Sahara hotel without any extra charge. The day of the arrival yaniv gave us the hotel keys as promised . He literally went above and beyond and didn't fail us. Would definitely recommend