Northwoods was always available to answer any questions or solve any issues that arise, which there were none. Excellent host! This location is amazing too, close to everything, plus access to MGM Grand amenities. Very secure and safe location. If you end up using self parking, it's not free. It costs $15 per day, but you don't have in/out privileges so be careful. It's across the yard from the hotel 10/15 minute walk or there is a shuttle that runs every 15 minutes. On my last day I learned that front desk will validate self parking, so you just need to ask for "exit ticket" and they provide you with one. Valet is good too when it's not too busy.
Water in the pools is very cold, even with 100+ degree weather outside. It's definitely not heated.