Grace was very responsive and answered every time we reached out. The place was overall clean and homey. We had a carpet incident which caused a little inconvenience, but we understand that sometimes things happen. She took care of is as best as she could and we reached a compromise. We were in town for a climbing trip at Red Rocks so we didn't spend much time in the apartment itself, but it is always nice to come back to a place and be able to relax.