I was greeted by Oswaldo's wife (I assume) with the key immediately when I arrived. She showed me around the whole house and then didn't bother us again. It was absolutely exactly what we were wanting. The only thing that was a little annoying was that trash bags were not provided. Other than that we had plenty of toilet paper, towels, hand soap, ect. I would definitely recommend this place to anyone. I had 12 people in my party and we all slept comfortably.