We were here during the Christmas flight cancellation debacle and booked VERY last minute. Unfortunately someone else booked at the same time. So we were called immediately and offered either a full refund or another room. The room we ended up getting wasn’t quite as nice as the one listed but we were just grateful for having a place to stay unexpectedly while trapped in Vegas. And it was nice of them to offer the full refund even though it was night of issues.