My absolute worst experience with Airbnb. Check in was 6pm I was not able to get into my room until 10:30pm, communication was very poor about the status of my room. I was there for a work trip and an associate was supposed to stay with me. They needed to leave because the condition of the space we were supposed to be sharing had also not been clean with an Ant infestation. After telling Andy about this I was instructed I was not allowed to use the kitchen and to stay out side until room was completed. My company associate and assistant didn’t feel comfortable waiting with me until the issue was resolved so we ended up getting another room. When I asked if I could be reimbursed for my stay I was told I only had the small room and bathroom and I should have looked at the booking more carefully, when reviewing my booking it said kitchen was a part of shared space and I could use the microwave. So I asked this host to update their rules and all but I doubt it would matter.