Unfortunately, this stay was not what we expected at all.
The day prior to checking in, I double checked with the host that we could use all the pools at MGM grand. As they’re are quite a few including the lazy river. The Signature just has 1. She had responded yes. We had checked in and went down to the pool and we were in fact not allowed to use ANY of the MGM amenities.
I had called the host and she had said they weren’t notified, the hotel told me they were notified. When I had asked her to call the hotel she had said she has no contacts for the hotel.
I simply asked her if we could check out because we were with 4 children and we chose this Airbnb for the space and mainly the pools. (That we not can’t access) she told me no.
We could only check into 1 out of the 2 rooms, which was filthy. 2 chairs were broken, there was double stacked carpet and there was hair EVERYWHERE. The lamp was broken, the washer (which is one of the reasons we stayed, so we could wash our reusable masks) was broken.
We were unable to check into the other room until 9PM, which is 6 hours after the described check in time.
When I told the host the room was still dirty, she said someone would come to clean it at 4:30 PM. Nobody ever came.
The next day we had asked housekeeping to come clean the room, they told us it wasn’t included. We told them the room was never cleaned to begin with and so they came.
The house keeper was in shock at the condition of the room, she said this room was definitely not clean.
During COVID I would figure this would be a priority.. it clearly was not.
I sent the photos to the host and she never responded.. I told her this was our family vacation and we want to check out and go somewhere else and she needed to make it right. No response.
I would not recommend staying here to anyone.