There was some problem with the hot water but it was resolved quickly. I have been charged 2 different security deposits and haven't been refunded for either as of yet. My key card deactivated for some reason, and I was told to walk to another tower because the customer service representatives had left in tower 1 for the night. They ended up sending security to let me into the elevator and finally the room. Beautiful view from the balcony. It's a bit of a hike to the strip. Overall good stay. I'd stay again.