We travelled 8 long hours and was so shocked to see the house so messy. Bed sheets were untidy, stains on the floor sink and bathroom. The house smelled cigarette. The host didn’t respond immediately. We tried waiting but when the host responded we were told to clean the house and we will get refunded. Of course, we really didn’t clean for safety reasons. We have pandemic going on. I really hoped the host would respond immediately and makes sure the house is all set, hours before the guests will arrive.