The room was exactly as pictured and Han was great at responding. Apparently I had sighed into my Airbnb via Facebook when booking so the reservation was under my nickname instead of my government name so when I attempted to check in, I had an issue because my ID did not match the name on the reservation. Han was able to get it fixed without too much of a wait. The Palms is a very nice establishment and I made use of their nice gym. I would say the only hiccups with the room were loose faucet handles in the bathroom. I informed Han and was told someone would come and tighten it but, unless we missed each other, no one came. There was also a lifted portion of the wood floor near the mini island in the kitchen. Other than that, it was what I expected and my family and I enjoyed ourselves