Unfortunately, the place was not ready at all for people to visit. Inside the home, the surface areas were tidy and looked great. It was only 20 minutes into our check-in that we noticed a number of issue that had been overlooked.
To start off ..the number of beds available listed on the reservation where in fact incorrect (now changed to correct number), which was inconvenient for a group of 16.
To continue…the freezer door would get stuck & if pulled to hard you could break the door; stepping into the backyard the pool had clearly not been maintenance for a long while (pool floor & walls covered in algae, multiple beer cans & other trash in both the pool & jacuzzi), kids found multiple cigarettes & weed buds in the backyard seating areas.
Our first day visiting was spent trying to get a hold of owner and their pool cleaner. After hours of waiting the pool finally was serviced and was unavailable till the next day. Even after the cleaning, it was still green and in need of a few more sessions. The backyard grill was caked with gunk from previous uses and in the master bedroom closet there was a bin filled with dirty stained towels and linens from some other visitors stay. Door code stopped working after first day. If no one stayed behind then we would be locked out trying to get ahold of the owner for hours at 2/3 am. Luckily there was always someone there.
It’s a great space it’s just unfortunate it was so poorly maintained and not 100% clean when we arrived as expected. Wish there was better communication when conflicts arose. Took pictures of everything and left the place like we were never there.
Still waiting to hear back from their team about a partial reimbursement for all of the issues with their listing during our visit at the beginning of the month.