The place was clean. This was our first time using the service. We could not find the actual apartment, and there was a number, but no instructions. The host never replied to phone or text, but we eventually found the door, and he was there. He said he was busy cleaning and had put his phone somewhere. Since we had a scheduled time to meet, we assumed we could find him. We had to ask for a key, and it was not clear how to use the facility, what our responsibilities were, or how to check out. The beds were fine, but the pillows are pretty bad. My wife brings her own anyway. There is no top sheet. Just fitted sheets and comforters, but they were fine. The street was noisy off and on during the night with cars revving up engines and playing loud music. The window faces the street on the first level.