The check in was great. The rooms are nice. And the hotel is clean.
My issue with the hotel is the water was ice cold. When I called the front desk I was told that there was an emergency and the water was shut off. We needed to run the water for 30 minutes for it to get hot I ran it for an hour and it never got warm.
Then my friend, who is in a wheelchair for stuck for 45 mins to get on the elevator.
We both spoke to the manager on duty, Thomas, who was extremely not accommodating and unwilling to help. He could careless that these things happened. He offered no apology, and essentially said things happen. After going to the front desk and going over his head, we did get someone that was much more accommodating.