Tony and Beth were very responsive throughout the booking process, as well as the actual visit. The room is modern, clean and the balcony is an awesome amenity you won't find elsewhere at this price. Having one point of contact for airport transfers is convenient. The limo was a sedan and it was clean with much appreciated, cool A/C. There were minor issues upon arrival and Tony and Beth replied to us within minutes. The minibar included a few sodas and waters and no snacks but I had big snack baskets delivered for the guys anyway so it was ok. The guys didn't really like the experience being off the strip so I don't know if I would book the Palms again but it was a great bachelor pad for the weekend and the hosts are fantastic to work with. I would definitely book with them again.