Communication was not good! Last year I was able to at least get clean towels and linen from front desk, but they have a new process with a private cleaning service but it was ver difficult getting what you need things because they only work 8 hour shift in day time. So if you need anything after that time, like toilet paper, you were out of luck!! I had to borrow toilet paper from neighbor on floor!! SMH I had to beg the front desk for clean linen and towels, because I couldn’t get my host or any one from Airbnb!