From the beginning Lisa was very friendly. Any questions I had prior to the stay she answered very detailed and promptly. I booked the stay for my husband and his friends for his birthday. It was also a Mayweather fight weekend. She was very accommodating and even threw in a few perks for them to enjoy their stay. She kept me informed and communicated very well the whole way up until check-in. Upon check-in Rufus called my husband later that day to check in and see how things were going. He made them feel welcomed and let them know how to reach them if they needed anything. Oh and the house! Beautiful. The shower, the tv's, the master were all awesome! There is nothing bad I can say. They treated us very well and the house was amazing. Win -win. Planning on coming back very soon for the both of us and even for my birthday!