Water heater broke nearly the first day. The a/c broke right after that. No refund for the night without amenities nor for the hotel we had to pay to stay in because the room was 97 degrees. Fast forward a couple days we started to get bit multiple times in a row. Inspected furniture and found infestation of some kind of bugs. I have plenty of pictures to prove it. When asked for a refund I was told the host would have to come see it for himself? But he never showed. Complete nightmare