Leaving my first non 5 star review because of our experience with the host, Michelle. While she was responsive and initially seemed eager to help, she ultimately provided very little real assistance to us with two issues we were having. In both cases she insisted that there was no problem or that the problem was with us, despite our experience and evidence to the contrary. In both cases she was wrong
The first issue we had was with the wifi, which kept dropping for several minutes at a time. An internet connection that is stable and reliable is crucial for our work. After being told repeatedly that it was working fine and we were doing something wrong, we had to call the internet company and the router company multiple times (there was a problem with the router) before the issue was finally resolved.
The second and much bigger issue we had was with the AC. Although it blew cold air, it was not strong enough to get the house to a comfortable temperature during the day. On hotter days, the inside temperature would not go below the 80s. She repeatedly insisted that her AC worked fine. After she finally agreed to send sometime to take a look so it, significant repairs were indeed necessary. The AC seemed good for a little while but then went back to being too hot. After bringing this up Michelle outright said she would not respond to further messages on this issue. Is out doable to live in a house where it's 83 degrees inside (thermostat set to 73) throughout the day? Yes. Is it reasonably comfortable for almost anyone? No. Can you describe this house as having a fully functioning AC? I don't think so.
We debated between taking this to Airbnb and finding a new place or sticking it out for the remaining time. We decided on the latter because to save the trouble of relocating and because of the house's excellent location. But we were never going to deal with Michelle again. She was incredibly dismissive and sometimes very rude. She fell short of her responsibilities as a host.
For anyone interested we can provide the complete message history.