We booked with the expectation of what the title and description implied, a ‘Peaceful Inn’. Unfortunately, this was not the case. The host did not mention having a toddler in the description but when we arrived surely we found out. Initially, we didn’t have a problem (we’re in someone’s home, obviously). However, the title reads “Peaceful Inn”...as paying guests - being startled out of our sleep by said toddler attempting to open the door, running up and down the hallway, yelling and screaming early in the morning was nothing close to peaceful. We tried going back to sleep crediting the fiasco to the routine “morning hustle and bustle” every family goes through but sadly there was no relief. Though baby boy and his grandmother went downstairs, at times it was hard to tell. Simply put, it was loud. Or maybe they forgot there were paying guests staying with them.Did I mention this was also a work trip? Well, needless to say we had to cancel our virtual meetings.
When we reached out to the host to inform her that we will not be continuing our stay due to the noise volume and inability to work she said ok and issued a PARTIAL refund.
The upsetting part in all of this was the way the host (or host’s mother) handled the situation. When we initially checked in late afternoon the day before, the elderly host was very kind and friendly. When Airbnb called to verify our complaint, her attitude was quite visible and heard (might I add, we understood EVERYTHING that was being said). She charged us a cleaning fee and informed us (via Airbnb) that we had to vacant immediately or we’d be charged an extra day. She then told Airbnb that if we chose a private room “we should expect” the noise and disruptions. We grabbed our things and went downstairs. As we were putting on our shoes, the elderly host walked over by the door then turned her back to completely disregard us - unwarranted disrespect.
We booked this place for a week and stayed less than 24 hour. As frequent travelers and Airbnb guests, we’ve stayed in private rooms before with host(s) both present or absent and have NEVER had an experience like this.
I’d encourage the hosts to be forthcoming about the details so that guests aren’t surprised and prevent another undeserved experience such as this.