I had a less than desirable experience with April. I asked if I could have an early check in as my flight arrived early that morning. She said she would try. When I arrived at the 4 pm check in time I was told the unit that I rented was not available but did I want to see another unit. I agreed to see the unit, during the very quick walk through April opened a shared porch door and the knob fell off in her hand. She agreed to send someone over to fix it. No one came to fix it. There were no hand towels, kitchen towels or anything to wash dishes with. The carpet was dirty and had an odor as well as the screens on the windows were in need of repair. I called and texted April to see about providing these things and she did not respond for 24 hours. During that time I was in contact with Airbnb support team.
It was not a pleasant experience and would not recommend this host. I appreciated the support from Airbnb and did get a partial refund.