Pros:
The suite was beautiful and huge, and the view was great. The kitchen was stocked with all the cookware we needed.
Palms Place hotel staff is amazing!! From their valet staff to Maintenance, and especially the bell desk. I wouldn't have any problem booking directly with them in the future as they made our stay even better.
The hotel was quiet and clean and smelled great when walking into the lobby. The pool was nice with lots of available seating but no kids around, so you may want to pick somewhere else if you are traveling with children.
Cons:
First, I was told they weren't going to refund me for an extra day after accepting my request to change my booking from 6 days to 5 days after having unexpected flight changes, even though the notice was sufficient (over a week before). I thought that was a little inconsiderate since I was still going to be staying a whole 5 days. However, Air BnB took care of the refund.
When first arriving in the room, we noticed it was hot and the smell wasn't great. We found that the Ice machine on our fridge didn't work but they did end up fixing it the next day which was great.
We also realized That half the AC in the unit was broken which is why it was hot when we got there. They were not able to fix the AC during our stay and didn't offer anything for the inconvenience, but did end up refunding a small amount after I requested money back days later, or the option to cancel our last day because my mom was so bothered by how hot it was. The condo is big and half of the room is floor to ceiling windows so with it being 100+ degrees in Vegas, it got pretty warm in the unit.
The channel lineup on the TV was not great so If you're traveling with family or kids that will spend a lot of time in the room, you may want to consider this.
There were a few other small hiccups not worth mentioning but the overall stay was good, and SVS is great with communication.
I would hope in the future they would make sure everything in their units is clean and working properly before renting them out.