Very accommodating and relatively quick responses when messaging for questions. We stayed during the holiday so I didn’t expect super quick responses as they could be celebrating too. The free valet parking was definitely helpful, when it wasn’t full but the self parking wasn’t too far and that was free too and most of not all other hotels on the strip area cost to park. The view from the balcony is beautiful at night, if you love taking pictures it’s definitely amazing for the back drop of your photo.