I am disappointed, because I was really looking forward to staying here. My flight got cancelled the day of the reservation so I tried to contact the “host.” It redirected me to the hotel and I was talking to a front desk lady who said it would be possible to change my booking if I paid for the difference in nightly rates. I said that was fine and she said I was good to go. When I got to the hotel the next day, they said that the reservation change was never honored. They told us to call Airbnb, since apparently it wasn’t the hotel who posted this room and they can’t do anything about it. This was not true since one employee, who didn’t know that we were having trouble with our reservation, admitted that they do post their rooms on here. We talked to Airbnb and they told us to talk to the host, so my gf and I spent the whole night trying to figure out what happened. I think they could’ve handled this better and or maybe even just give us a discount to book a new room, but the hotel didn’t want to do anything for us. Horrible customer service.