So I booked this place for a 4 day stay and my dad ended up getting COVID a day before. I tried to let them know hoping I’ll be able to get a refund. Before I let them know I’ll have to cancel they’ve been always been on top of replying to messages but right when I said he’s positive they’ve stopped messaging. When I called the lady on the number provided she’s like I speak no English and I she was texting in English all along. After that she never answered and I tried contacting Airbnb and they said they’ll contact her behalf of me and get the money and cause these people are amazing they ignored them as well. Because they care more about ripping us off rather than refunding us. I’ve tried sending a refund request through resolution center and they declined that as well. If you want a host that cares about if an emergency comes up this people ain’t it. They’ll rather steal your money than being considered enough to refund it. I was hoping to book them again but NEVER. Terrible people!