At booking Laura, Ben & team were very responsive. When we had to fix a few things and there were not enough pool towels when we arrived, they were responsive. However, when there was a major plumbing issue they became unresponsive. So unresponsive I spent a day of my vacation dealing with a plumber and AirBnB to get things made right. Once the plumbing issue is fixed, the house was a good location, a good size for 3 families, nicely remodeled in a decent area and had plenty of fun amenities. It was an unfortunate experience, but hopefully is now fixed and will prove fun for others vacations.