My family and I scheduled a place to stay with TripAdvisor months ahead of trip date. We received an email that our reservation had been cancelled, and it wasn't received until we were on the plane! We get to Las Vegas and were stuck at the airport for 6 hours trying to find a place to stay.
Multiple phone calls later, being denied service from TripAdvisor, we got a hotel. Amidst the chaos, I sent a same day stay request and it was approved by Igor, but it was too late. We found a hotel to stay for the week, and needed a refund for Igor's place. It was really late for him to be communicating with me and AirBB about my case. They BOTH were exceptional with their service and fortunately were able to get me a full refund. Igor understood my family's urgency and unique situation. Thanks again Igor!