Overall Carlos was helpful and did give us a refund on our issues we had which were out of his control. That being said we arrived the night of our check in to water not getting hot because the water heater wasn’t working and we couldn’t shower that night. I had a convention the next day for work and the water still wasn’t working so I wasn’t able to shower. He eventually came and fixed it but then when we came back the hot tub wasn’t heating either so it got us pretty frustrated since we ended up paying a decent amount to stay at this home. Now in carlos’s defense a lot of it isn’t in his control besides maybe a better clear cut instruction on how to heat hot tub and pool. We paid 300 for the heating of both for the days but only could use it for one night. The location of the home isn’t in the best area of Las Vegas and 20 min off the stripe but in a dirty area. If you are looking to stay in a nice clean area and a gated community this wasn’t the house for that.