Communication was terrible! and there was no professionalism whatsoever! I never even made it out to Vegas from Philly due to my flight being canceled. I canceled an hour and a half after the 3pm established check in time but SHE KNEW I wasn't checking in until 1am. She still opted to not refund me any of my money and didn't have the decency to communicate that with me. I had to speak the resolution center. Business is business and I understand that, but professionalism is required when doing business. I have no love for the way she chose to NOT handle this situation. I wouldn't want to stay in the home of anyone who does shady business and lacks decency in the minimum sense at least. Unfortunate people like this operate businesses that involve interactions with other people when they lack people skills.