We arrived, 12/21/22 7:30pm to the unit, could not get the front door to lock from the inside. We had no security. Anyone could come in, anytime as the corridor is open to the outside. I texted Sidney the door could not lock, she wrote,"Interesting. I will have maintenance come within the next few days to try and sort this out. Let me know if you get it." We tried and tried. We called her 12/21 at 8:16 pm, told her, no lock was not ok, we were leaving wanted a full refund. She was agreeable to this. On 12/22 she texted "you have to cancel the booking yourself online, or you can also call Airbnb to do this for you!" On 12/23 9:35am she texted me "Hey Nancy! That reservation will need to be canceled ASAP to get the process moving along." I spoke to an Airbnb woman at length and she replied with a text that it was taken care of. I asked for her name and she said, it will appear in my text. The text has since disappeared.
Sidney, you need to approve my $690.94 deposit return.