I messaged Qingrong and Jason quite a bit during my stay and they were always responding back in an adequate amount of time frame. Upon entering you must input the access code to the home, it was very simple and straight forward, it's actually easier to input the code to enter than to find keys to open which I loved. The house was fully stocked with amenities such as dish washing soap, hand soap, toilet paper, body wash, shampoo, and body lotion. I'm giving my stay 4 out of 5 stars docking 1 star because the outlets in both restrooms did not work while I was there so therefore I had to make due with blowdrying and curling my hair in the kitchen area. I would definitely stay at this home again during my next visit.