Overall the stay was fine. 5 min walk to the Rio, 1 min drive. The strip was easy to drive too also. Not really walking distance like advertised on the listing.
The arrival of the place was not ideal. I asked the host if an early check in was possible. Bianca asked what time and I responded promptly. Didn’t hear back from her until the next day when the apartment was ready for check in. Which was finished an hour earlier than I asked if was possible. She let me know that there were towels in the washer and dryer that needed to be finished. I noticed the towels in the dryer were covered in dryer lint. When I looked in the dryer trap there was a brick of lint. It looked like it had never been emptied. I emptied it and let Bianca know because that is a potential fire hazard.
I then began to notice more things around the apartment that were not cleaned or half cleaned.. There were dirty dishes in the washer, the coffee pots were stained and still had grinds in the top, the pots and pans were not cleaned well and still had crud caked onto them and most of the utensils, cups and plates were not cleaned well. I put everything in the dishwasher and noticed there was no dish soap. The linens in the closet were just thrown in there. Hard to tell if they were cleaned recently or just thrown in after the last guest left.
At this point I opened a ticket with Airbnb and had the $75 cleaning fee refunded.. as I was now cleaning the place for Bianca. She was helpful and brought, paper towels, toilet paper, dish and laundry detergent plus soap and shampoo. These things were not replenished after the last guests left.. I didn’t hear her knock on the door so we didn’t get to speak face to face. But she dropped these things outside and I noticed them a little later.
Then I looked under the bed.. and the couch and the TV.. it didn’t look like anyone had cleaned under there in months. So I let Bianca know and she told me it was because they had the AC replaced that week and it was debris from the installation of the new unit. Under the bed was also a used mask, a candle and bottle of soap or make up.. this was a more reasonable explanation. I looked in the closet outside with the balcony for the vacuum and I found a pile of wet towels and floor mats.. they smelled like they were cleaned recently and then thrown in there.. idk why.. so I rewashed the towels, along with all the bedding and sheets on the bed and a couple extras I found in the closet. I also hung the floor mats up to dry. The draw under the oven was also filled with crumbs and so was the base of the oven.
Bianca then explained to me the debris under the bed was because of the AC unit and because I asked for an early check in.. I told her that I only asked for an early check in.. if the place wasn’t ready or clean for a check in i would have happily waited a few more hours to finish the cleaning. But it seems like she told the cleaner to stop cleaning to get me in early.
The Airbnb agent I was in contact with told me this was not acceptable and violated their hosting policy. I was able to negotiate another $100 reduced from the total cost. As I pretty much cleaned the whole apartment at this point I felt comfortable staying.
Bianca then came over and vacuumed under the bed, couch and tv to get that extra debris. She was very remorseful and brought a bottle of wine. It was awkward standing around when she cleaned but I really appreciate she came to do that. She also explained to me that she almost had to cancel the booking because of the installation of the new AC.. this was the first I heard of it. I feel like that would have been something to bring up prior to me showing up. She did also tell me numerous times if I’m unhappy I could leave and she would refund me. This was not an option as it was Saturday night in Vegas and prices were very high. All I was asking for was a clean apartment. Which eventually happened. Between myself and her cleaning it.
The rest of the week was fine. We were very close to the Rio where we were playing poker and having the kitchen to cook was nice. There were no more incidents but I would not stay here again unless the cleaning service used is changed. Bianca was a very nice person and I hold no I’ll feelings towards her. But this situation didn’t need to occur. I appreciate her reconciling the situation the best she could given the circumstances.