I'll start this review by staying that after reading other reviews, I would say our visit here must not have been typical, but it was very substandard in almost every aspect.
First, the good--We were pleasantly surprised by the size of the home. There was more room than we expected and we were happy about that. The beds were comfortable. Although of note, both twin rooms had only two twin beds, there was not a bedroom with three beds. We also enjoyed the central location. It is close to the strip for activities and close to many golf courses where we planned to play. Richard was also relatively quick to respond to our concerns.
But there were several problems.
First off when we arrived the smoke alarms were beeping and actually talking telling us they were low on batteries. We tried to get help with this, but just had to take them down as no one responded before we were trying to sleep .
Also, the home was not clean at all. We have stayed at several other airbnb properties during the covid pandemic. Extra care seemed to be taken to make sure the property was exceptionally clean. In this home, the cleanliness was very substandard, even if we were not in covid times. As I was checking to see what the kitchen was equipped with before I went to the store, I found drips of sticky food in the kitchen drawers. There were also drips of food or liquid on the walls of the kitchen. The Master Bath had dried dark liquid on the floor, and the Bedroom next to the pool table had a large window sill area that was black with dirt. There were used sponges in the kitchen to clean dishes with. There were alcoholic drinks left in the fridge and cereal containers on the counters. The bathrooms had no towels in them which was surprising, but then we found all the towels in the dryer. The dishwasher was also full of dishes. This was a sign of the hurried nature that must have been used to clean the home, as it really was not ready for guests to arrive.
We bought clorox wipes and wiped down all the surfaces and the wipes were literally black when we finished, not just in one area, but everywhere we used them . With all the cleaning we did, the home was left cleaner than when we arrived for sure.
When we made the reservation, I let them know we would want to use the pool and hot tub and would pay the additional money to heat the pool. When we arrived, the pool heater was not working even though we had let them know we wanted it several days in advance. I know equipment can break down at anytime, but this was very disappointing as it could not be fixed, so we had no pool or hot tub for our visit.
Lastly, there were rats roaming around in the backyard. So even if the pool had been working, I'm not sure we would have even wanted to use it with the rats back there. We even found a rat in the BBQ when we went to clean it after we had used it to cook our dinner.
Also it is good to note that although the property says it sleeps 16, if you have more than 10 guests coming, they will request $20 per night per extra guest. This is listed in the house rules, but if you're not looking for it, you won't see it. We had 12 guests, but Richard waved this extra fee for us because of all the problems we had.
All in all it was not a pleasant experience staying here, and we would not recommend this place unless they focus more attention to cleaning the home and ridding the property of the rats. It was disappointing as it had potential to be a great place with how roomy it was and the good location of the property.