Ford was very nice and responsive so no complaints there.
The property though is a another story... This unit has been RODE HARD AND PUT AWAY WET...it's all shabby and no chic.
This is a privately owned unit in the non-gaming Vdara hotel. The unit is furnished and cleaned by the hotel management. I usually stay at the Cosmo and I've actually never stayed at a hotel in Vegas or anywhere, where the furniture was so used and worn looking! It appears nothing has ever been upgraded since the unit was originally furnished and it's time.
- NO POOL ACCESS ON MOST DAYS - have to use the Aria pool! It's a 10 minute walk at least...
- NO ROOM SERVICE
- NO HOUSEKEEPING (unless you pay extra) - you can get fresh towels though
- NO RESTAURANTS or anything good inside the Vdara - there is a Starbucks and a little cafe
- Coffee Pot is a Keurig - no refills on the K-cups...you get 3 to start off
- NO MINI BAR - i don't care, just letting you know
- VIEW is of the freeway - its OK but I like the fountain views better which i thought this had based on reviews. He must
own another unit in the building.
- STRIP ACCESS: Need to walk about 10 minutes through Aria and down to street
- CLEANLINESS: Very average - found candy and m&m's under the couch and lots of hairs everywhere
The living room furniture all literally needs to be put in the trash. It's mismatched and looks like they took 2 chairs from this room and 2 from that room and called it a day! All the corners of everything are scratched and worn and it just feels very low end unfortunately and. not comfortable. It's also all smashed together and not the right scale for the size of the room.
For the bathroom, I've NEVER seen tile in a hotel bathroom look like this! All the grout was black and missing everywhere and it just looked bad....kinda shocked that the owner is satisfied with this quality and the Vdara is delivering this product to it's owners. I would be super pissed.
Additionally, the whole place had a faint smell of Indian food. There are no windows or balconies so nothing you can do here.
The "Polk" sound bar did not work and the plugs were so old, none fit our phones! I was going to bring a speaker but I didn't because it said it had a sounds system...NOT. So, we had to listen to the horrible hotel music on the TV. The lay out was so weird too. You are staring at a poorly installed beverage fridge in the TV console with a big gap in the cabinets (I do a lot of interior design and that really bugged). All the wires were hanging everywhere and everything was crooked....again, poor attention to detail as far as the room itself goes.
The TV is not a smart TV like at the Cosmo so no Pandora or Hulu or Netflix....just old Pawn Stars reruns for you.
If you are looking for a crash pad (which we were) for 2 couples, this would work but if you are looking to have a luxe experience.....NOOOOOOOOOOOOO