Excellent communication and customer service. Paulus was great in communicating with us throughout the entire process and got us extra pillows, towels and blankets when we asked. Access to other parts of the strip via the underground walkway keeps you out of the heat (and it does get hot). If you dont mind being high up (we were on the 31st floor), it was a great view. Check in was easy and checkout was even easier - we left the keys in express checkout box. Hopefully this wont be our last visit to Vegas and when we do come back, hopefully we can stay with a Paulus listing. :)