Alex ignored most of my messages. He would send back a generic response that was pre-written. we paid him over $1,200 for six nights for two people. He couldn't even be bothered to give us more than two towels to last us for a week, one roll of toilet paper, and ZERO trash bags. window was filthy when we walked in. When I asked him about towels or trash bags to dispose of wastes (not exta, the bare minimum) he told me to contact The Palms for a fee. Nice hotel, careless host.