We loved the location, cleanliness and ease of checking into the property. The staff at the hotel were all super super nice and very helpful. The view from the balcony and the Master room is STUNNING. You get an amazing view of sunset and can watch the helicopters fly by all night giving tours of the strip.
Ken and Ellen were very quick to respond to our questions and recommend other options to some of the things that Covid had shut down.
I am giving 4 stars instead of 5 because of the pool situation. When we booked the property, we were very excited that we would have access to the MGM Grand facilities. This was actually the reason for booking this property over others. When we arrived and unpacked, we excitedly walked over to the MGM Grand to get in the lazy river/ pool and was turned down, it was very frustrating. We were informed that only MGM Grand guest were allowed in the pools and lazy river at the time do Covid. I explained that we were with and airbnb and showed her the app description on my phone showing that it explained we could use the pool. But were still denied. I contacted Ken and asked what we were doing wrong and Ken confirmed at that time we were not going to be able to use the "Grand" pool and lazy river, and we could only go into the pool at the Signiture (Which only had drink services on the weekends). So we walked all the way back over to the "signiture" just to be turned down getting into all 3 pools because they were over capacity. After waiting on the wait list for 4 hours, we gave up that we were going to get in. We had to get to the pools by 11am to not have to be on a waitlist. I understand that with Covid there are some weird thing happening that are not normal, but it would have been really nice to be informed of this before we arrived. With Covid shutting things down, we debated postponing our trip, but overall chose to go because we figured at the least we could spend our time at all the "grand" pools and lazy river. So it was very disappointing to get all the way there and find out that was wrong. communicated with us.
Also, it was a little shock that the "free parking" was actually valet parking. Which meant it wasnt really free, you had to tip. And the first night we returned to the property at 10pm (Pretty early for Vegas) and the gates to the property were closed and the guard told us that valet was "Closed", which we didnt know was even a thing, and there was no self parking on the property. So we had to park a significant walk away in the MGM Grand parking garage, and then walk 10 mins back to the property. Which is something we were not excited about either and did not prepare for as far as shoes went. This also meant if we were going anywhere and were going to be out even remotely late, we had to Uber or walk because otherwise there would be nowhere to park our car. Which defeats the whole purpose of a rental car.
Overall we had a great time. I would recommend for anyone to stay at the property. Just a little more prior knowledge to those thing would have been nice to have.