Shawn and Susannah’s communication was very good before and during our stay. The Check in process was easy and fast. I think we timed it perfectly because a large line formed behind us and there was only one desk clerk working at the time. They had the tower 3 Valet and check in desk closed and had to park and check in at tower 2 due to Covid which added to the line. We stayed in the Penthouse on the 38th floor of tower 3 and the view was amazing. The room was a great value for the money.