This is the first time using Airbnb. Working with Sandy was great. She was very responsive and prompt. The reservation process was easy. We staying in unit 2020. The pictures only show the nicely staged areas. Upon arrival, those areas were nice and looked like the photos. The bedroom are separated by the living room which was perfect for us. We were unhappy with the bathrooms because the tubs were yellow and one was actually cracked and broken. The bathroom floors also had cracked tiles and grout. The unit does have a/c. We were not allowed to set it lower than 74 degrees. It worked great in the living room, but not well in the master bedroom. Sandy did provide fans. The master bath also had a slow draining sink. Maintenance did come up. It’s better, but still not 100%. The people above us were there as long as we were or longer. They walked very hard. We could also hear people walking on the stairs. We chose an Airbnb for the kitchen. We typically won’t stay in hotels lower than Embassy Suites (the newer the better). This place did not meet our standards.