When we first entered the Airbnb, the place was noticeably dirty. Floors haven’t been vacuumed/mopped, bedsheets looked dirty with hair on it, bathroom toilets and showers not clean. After traveling to get there, we just wanted to relax but instead had to clean everything so we could be comfortable. I let Tom know and he was very apologetic and offered to have the cleaning lady come back to clean, but we just took it upon ourselves to do it.
The next day the cleaning lady brought over new bedsheets, towels, and toilet paper (since there was only 1 roll per bathroom when we got there). Overall, the place was convenient for our 4 month stay, however it needs some maintenance and a good deep clean. Tom was always fast to respond and addressed any concerns or issues we had during our stay, which I appreciated.