Working with Brooke was great and it went smoothly. The resort itself was just ok. It was pretty out of date, the rooms weren’t totally clean. My kids saw roaches in the room a few times and a couple of other bugs. There were no extra blankets or pillows for the fold out couch. We called to get some and it took awhile. The next night, in the middle of the night when we were sleeping, they pounded on our door and tried to claim that we asked for more blankets! We obviously had not. The water slides only ever had one open out of 4, so that was disappointing for the kids. I did love that the laundry was free and easy to use and that there were plenty of lifeguards at the pools.