Upon our check in we found that our room was not clean. We were disappointed at first, but as soon as we contacted Jackie she sprung into action to find out why. Long story short the ball was dropped by the staff and not her. Even though it was not her error she didn’t stop until things were right! We much appreciated all she did! The place once clean did not disappoint, it was beautiful and the view was amazing! We had so much fun at the lazy river and all the other amenities they had to offer! We usually stay at the MGM Grand but wanted to try something new and are so happy we did! We will definitely be back and this will be our go to place!