The house was amazing but the customer service is what gets my low rating. We booked for three nights, and then my family took Covid test to prepare for the trip three out of the five people tested positive and I reached back to the host within the next couple of hours of the same day of booking to ask about cancellations the listing clearly states that there is no refund so I asked the host for a credit so that once everybody was healthy, we could make a trip back and use that money towards the next stay, the host mentioned that this was not a part of their policy and I could get a “good deal” next time then the host asked me to cancel my reservation twice so that he can have it listed back up on the app and rebook and keep my money. I understand that this is a business, but I tried to be understanding and requested a credit, & it was refused within the same day.
Host told me to reach out to Airbnb but it’s pointless due to the way his account was set up they couldn’t do anything.