Louis was a fast responder and very helpful. The only problem is the shower, it was very difficult to control, it was a removable shower head, it had fell off and wasn’t stable. Also, it gets very hot. Great suite me and my spouse enjoyed our stay. Also wanted to add that the suite is exactly as described very minor things overall it’s really nice will be returning... area is quiet as well great for sleeping. I’d recommend it for a comfortable stay.