Place was clean,comunication was quick ,she actually got my room ready within minutes after my booking since I was close by when I booked however 2 ours later of my arrival there where some "tenants" thats where smoking in the common areas or living room and making noises according to Anna they where their tenants, I could not stay since the smoke was coming in my room, I communicated the situation to Anna who refused to believe and called her tenants, who denied everything (of course if they were the one doing it)how ever she didn't believe what I saw and experience and refused to refund my money even tho I ended up going somewhere else I did used the room for 2 hours or so since I was tired I was trying to rest and ate there .she offer to refund me only 20$ which I wasn't happy also didn't believe what I have told her ,im sure its happened before to other people.