Upon coming to the apartment someone had the drive way blocked in and I had to text the host to ask where do I park. He opened the gate for the driveway and asked the gentleman to move up. The drive way was really small and he had to direct me to back in. Once inside the house and we did our inspection there was a dead bug in the cabinet, the fridge was dirty, the mattresses felt like box springs and the shower you had to rig it to work (you had to pull the head out the wall in order for it to work). The apartment was not cleaned and we did not feel safe. I went to the host and explained my concerns and he was not understanding. I showed him the bug in the cabinet he picked it up and said it’s dead. He did a patch job in the ceiling, I’m assuming there was a leak. I pointed it out and that you can hear when someone is using the rest room. I asked him for a refund and he said he would have to talk to Airbnb. I talked to a rep and explained my situation and they gave me my options. The host lied to the rep and when I called him out on it he just kept making excuses. Even accusing us of smoking in the home when we weren’t even in the home 20 minutes. He was coming back and forth. I would not recommend this location. I will say that customer service on the Airbnb side was amazing.