Very responsive hosts, which was great for us. Be aware that this is a basement apartment with another rental room next door to you (feels like the basement was subdivided). Also heat is provided via a portable space heater so it can get cold if you aren't within a few feet from the heater, the unit itself is not heated. Location is sketchy as several other reviews said, it's on a number street in Newark, so please be aware of your surroundings, although i am from the city, so it wasn't too problematic for me. I guess you get what you pay for, so the overall value Is good in comparison to the price.