My windows were left opened. It was really cold and I couldn't find out about it for awhile. The lock was hard to use. I needed to push the buttons slowly and waited for the click. It took me like 10 attempts until another helped me to open the door. There was no drinking water in the kitchen. But there was a water dispenser in the big bedroom that other guests let me get water from there. The host was very responsive tho. It would have been a better place to stay if these issues were fixed.