Booked a stay and last minute my employer said he did not need me in the location , I contacted customer service and tried to ask for a partial refund as I wouldn’t need to be staying there and host did not respond so had to contact customer service and they tried to get a partial refund and she was to closed minded to even answer so I was given credit to my account for the room. At the end of the day I still got my money back but the host was very rude and not good at communicating. It’s also in a really bad part of Newark I would not recommend