Very responsive to requests and willing to take care of cleanliness promptly. Be aware two rooms are Airbnb so guests who will come and go, or may be booked during a stsy. Tenant is kind in offering space heater and the thermostat can be moved as these are the only options for warming up during the colder winter months. Netflix is available on TV, Hulu and Disney require individual log ins for guests. I felt very safe in the space as both the front door and Airbnb door lock automatically or when pressing a button.