The communication with Heavenly was amazing. There was an issue caused by the guest staying before us which caused one of the bedroom doors to be unhinged. It was inconvenient as we are colleagues staying together so interrupted their privacy. It was hard for Heavenly to find someone to fix it at short notice so we just had to live with it. I could see though that Heavenly was really concerned and was very apologetic. The airbnb itself was lovely - very clean and roomy. The above neighbours were a little noisy at times but nothing too bad. As Brits we are big tea drinkers so a kettle would have been great. All in all - a nice stay