We arrive at property with no way to access the unit (key was missing in the lockbox). The host took 15 minutes to let us in, while she was there the whole time. Turns out, the host double-booked every room from an external website and then tried charging an extra $50 in cash for the last available room. We are brought to the room to discover the sheets haven't been changed since the last guests (hair everywhere inside the bed and pillows). Host kept badgering us to leave a positive review so airbnb knows we've been taken care of. We decided to just leave as this place was poorly run as well as dirty. Worst airbnb experience I've had in 5+ years. Oh, and they kept our money and no refund. Renter beware!