After a long day of visiting my wife’s family in the city, we were inconvenienced with having to drive 3 hours home for not being able to get inside the home. The host said the code was the last 4 of my phone number which I obviously know, didn’t work, we were outside for about 40 mins trying. She called an hour and a half later after we’d left to say the code was finally active. At this point it was 1 am and we weren’t turning back around. When we asked for a refund since we didn’t stay the night, she repeatedly denied which we feel should have been returned due to the fact we didn’t even step foot into the house due to something out of our control.