I couldn't stay at Roy's place due to personal injury. Earlier I had agreed to change to a different room Roy was offering, as the occupants in room I had originally booked were asking to extend.
Unfortunately, I fell off at a subway station and couldn't travel to Roy's place. I was hoping Roy would make an exception and partially refund, but he kept pointing to cancellation policy. I guess all policies have exception; and I wish Roy was on my side.