After complaining the front door was left open most of the time witch poses danger to my safety and everyone there, I made him aware I was not comfortable with the door left unlocked especially at night, he said would communicate with others , sadly 4 days after the message , it was left unlocked 3 times and I had to lock it my self late at night. Requested clean towels and trash bags, finally responded back the following day and delivered late afternoon. The mattress needed to be changed as its dented and curved with many people sleeping on it in the same spot. The heating randomly turns on and off that made me feel uncomfortably hot and cold at random times. Apart from that everything was okay, Internet was fast but does go down a few times a day.