I had a last-minute need for a place to stay after the hotel I was booked at reported cases of Legionnaires (no thanks). Alexandra was very quick to respond (I sent the booking request from Paris and it would have been middle-of-the-night in NJ). I had an overnight layover at EWR and just wanted a comfy place to take a shower and get a good night's sleep to try and combat jet lag. The shower was clean and hot, the room was comfy, and despite only being 5 minutes from the airport, the neighborhood was very quiet. Thanks so much to you and your family for the quick turnaround on my booking!