I was frankly very disappointed in the majority of the stay and would’ve chosen another AirBnb if I knew the *actual* conditions of our room. When I arrived, I used the code that was outlined in the check-in directions to open the front door but the code did not work. I contacted Kingsley to notify him of this. After waiting for about 5-10minutes, a family member/coworker of Kingsley’s had come to the door surprised to see us because he had not been notified that we would be arriving. I wasn’t aware that we had to notify anyone since the check-in time was “After 12:00 pm” and we arrived at 12:30 pm. He told us that the room was not ready because the previous guests had just left and the room wasn’t clean. This was disappointing because the checkout time is 10 am and I would’ve hoped this would be enforced. We were told to come back in 20 minutes so that he could clean the room. He was extremely pleasant, helpful, and apologetic during the entire interaction, but it was the poor communication on their end that disappointed me. The biggest flaw that the particular AirBnb I stayed in has is that it was terribly dirty and looked different than the photos. I was expecting an “Upscale” clean room but was presented with multiple questionable splatters on the walls and ceilings, a squished bug on the ceiling, a mattress with a HUGE stain, dirty baseboards, a large crack in the wall, dirty walls and doors, and pressboard furniture. I am not sure how old the advertised pictures are and I don’t care that the furnishings are different, but there is a reason why updated pictures haven’t been posted. The bed frame has been changed to one of lower quality, there is no rug, the lamp has a broken switch, and the TV is no longer mounted. While these things do not really matter, I feel as though I should at least be receiving a CLEAN version of what is pictured.
Despite all of this, there were some great things:
-The bedsheets and towels were new out of the package
-The coworker I spoke to gave us an extra tissue paper roll because he didn’t want us to run out
-The price is really reasonable and affordable
-The neighbors were relatively quiet, except for the people upstairs who I presumed had children
-The bed was very comfortable (but it squeaked a lot; not a big deal and not their fault)
-Extra chair in the corner was convenient
-Very effective TV and great WIFI
-I didn’t bother using the kitchen but it seemed nice enough
-The entire apartment building seemed secure and made me feel safe
-Location is very convenient
-The room was always warm which I greatly appreciated
I have seen many other negative reviews being responded to with snarky comments about how it’s only ~$50 and they should be grateful. I just wish I would’ve received a clean experience that was promised and what everyone else seemed to be able to enjoy. So - I hope this review is taken as constructive criticism to improve the stay of *every* guest since most seem to have nice experiences.
Also - I didn’t feel it appropriate to contact the owner during my stay about the cleanliness because this should’ve been handled prior to my stay.