I have spent years in the restaurant, country club and hotel industries. I know customer service.
This was a completely smooth and perfect customer service experience. I kept thinking, "Why do I always have to talk to someone at the front desk at a hotel?" It adds so much friction to the experience. I should just be able to go to my room and then leave my room. There is no need to talk to someone if I don't want to talk to someone. Ruy sends you the digital lock codes of his place and you are in. It's so easy.
Ruy has a very attractive and easy-to-find sign for the WIFI in the kitchen (again, why do hotels always make me struggle for this?)
He has air fresheners in the apartment which is such a surprisingly powerful first impression. I didn't realize how much the smell of a room influences your first impression of a place.
I would absolutely stay here again.