On arrival, the sheets were not cleaned and had visible gunk. Pillows on the bed had small hairs all over them. Same with floors, kitchen, and especially bathroom. Dirty towels were still in place. I question if the cleaning service even came before I checked in. I asked for refund of cleaning service, but this was not given and maid service wasn't even called. All that was said was that it won't happen again.
Place is in a good location, and Joshua was responsive and nice enough to bring over fresh towels and toiletries.