The Sapphire Room was very clean. The bed and pillows were comfortable and Tina had everything that we needed. I liked that we had a private bathroom. We attended a concert and came in late, so it gave us privacy and hopefully kept us from disturbing others in the townhouse. We were only there less than 24 hours, so we did not use the kitchen or other shared areas but they appeared clean and welcoming. Others in the house were friendly. Tina responded quickly to any questions that we had and suggested Dinosaur BBQ when I asked for dinner ideas within walking distance. It was delicious. I saw some previous reviews in regards to the neighborhood. It's a city. I grew up in a city, so I did not feel unsafe. My daughter and I walked around during the day, so that we knew our way around. We walked to and from the Prudential Center. It's very close and there were many people walking in the same direction after the concert. We had no problems. My car was parked on the street across from the building and there were no issues. It's was very reasonable and conveniently located. I would definitely choose to stay again. Tina-Thanks for everything!