Katie was amazing - extremely responsive and more than accommodating even at checkout when we forgot a personal item and she went above and beyond to ensure we were able to retrieve! Her beautiful home was pristine and spacious for our family of 4 during our March break getaway - our kids did not want to leave! Daily trips into the city were easy and coming back to relax or use the game room & fitness centre were exactly what we needed! Definitely going to stay here on our next NYC trip!