I am new at Airbnb experience and don't know what is or should be expected. What I know is that Kim's responses to all questions and requests are instantaneous and it makes the guests feel welcome and relaxed. Commute to NYC was easy and reliable and took less than an hour.
The neighborhood may look off-putting because of some optics but I can say with some expertise that it is a safe neighborhood. Some people have complained about trash in the streets but it seems to be a common problem with the whole NJ/NYC area. It is the way their trash collection system works and has nothing to do with this particular neighborhood.
If I come back to Newark again, I'll probably stay with her again.