These people made me homeless for 2 nights. I paid for a room and they refused to let me in on the 1st night because it was after 9pm though they still allow people to pay to them after 9pm(fishy). if you do not want people checking in after 9pm you should turn off instant booking after 9pm. they are taking advantage of airbnb. I was stranded and had to pay for a different room on my first night. the 2nd night it became so complicated and stressful that i ended up sleeping in my car after a 13hrs shift in a hospital.
they have a non refundable policy and will refused to check you in after 9pm but allow your booking to go through.
they told me they will accommodate me on my 2nd day after I get off work at 9pm and told me there a key in the lock box. mind you the check in directions for this location is so long, complicated and stressful. I got off work while I was driving apparentlywhen got there. I got there at 10:14pm after working 13hrs shift and there was no key. apparently they had send me a msg asking my ETA, almost as if they are rushing me to get there, I was driving and did not see their msg. so I only responded when I got there.
I was standing outside and freezing without a jacket i told them there was no key. i wrote them to let me in and no response. they later responded and ask their staff to let me in. when I did not hear from them I went back sat in my car for a while trying to figure out where to go sleep since im working the next day at 7am. i initiated a request for a refund on airbnb. their staff took me in through some back door into a very narrow stair case. if you have a large luggage or you are a big person, you may not fit going up the stirs. it was almost as if I'm being sneaked In to that house. when we got upstairs, she showed me a different room which is not the one I reserved. it looked fishy, because they told me there was a key for me and there was no key, now I'm being sneaked through a back door into a completely different room. at this point I did not feel comfortable. then the lady said they have received my request for refund and at that point I was no longer a guest in their home. I was asked to leave. I asked to use their restroom, which they lady let me use it and I left.
this was the most horrible experience anyone should go through.
do not book with them if you are by any chance not going to check in or return to your room by 9pm. they will claim they will accommodate your work schedule but they won't leave you a key like they did to me. they are simply scamming the airbnb system by letting instant bookings go through meanwhile they know they will not let you into the room after 9pm. they should simply turn off their instant booking after 9pm.