Unfortunately I did not mean to book this and never responded to the hosts because I was in the middle of trying to cancel the request. Before I was able to cancel they accepted the request, I tried to explain that I was dealing with an emergency situation and was unable to maneuver through the site properly. I spoke to multiple hosts, I called customer service, and tried to request money from the host, all she said was to deal with airbnd's support system. This was poor communication on the host's end. She was not understanding and didn't try to return the money although I never stayed at the place. Airbnb's customer service kept me on hold for a hour and they are looking to escalate my claim. I have great reviews because I don't want to ever disrespects anyones home or business however it was a horrible experience losing money due to a simple mistake. Do not book if you believe that they will not be empathetic to your needs. I also see that they charge for everything which is alarming, makes a guest stay on edge. Definitely shouldn't rent their space if they're going to be so strict and unwelcoming.