My friends and I were just looking for a place near the Prudential Center for a convention and we loved this location. It was far enough that we weren't affected by convention traffic, but close enough for it to be a comfortable walk. Roberta was very understanding when a situation arose that made us miss our check-in time. She was also very welcoming and kind, even helping me navigate my way from NYC to Newark. She gave us suggestions for close-by places to eat and even had multiple booklets/menus laid out for us. I definitely hope to stay for next year's convention.