My stay with family here was great. The place was as described and pictured. There were clear instructions on how to checkin and checkout and the host was very responsive. There was an issue with access to the parking garage and so we had to pay the meter. The host was accommodating about reimbursing for those expenses. In our situation, the parking garage really presented an issue however we understood that it was an issue outside of the hosts control. He was very responsive while attempting to remedy the situation & this does not take away from the space itself.