I stayed here at 27 Garibaldi Ave, Newark NJ 07114 from 2/20-3/15/22.I asked for clean pillow cases, towels and wash cloths after maybe the 4th day. I was told by their cleaning lady that it would be an extra fee and that I would have to message the host in order to obtain more. When speaking with said host, he also confirmed I would have to pay another fee. I asked what the cleaning fee was for. I never received an answer to that. Said cleaning lady continued her job and did not bring them back until the following day. I received a message stating that I would be able to get clean towels and wash cloths once a week, but in order for my linens on the bed to be changed there would be an extra fee as well.
Before I could pay for my next reservation (3/11-3/13/22) someone else booked the room I was currently in. I paid for the two nights they’d booked my current room and transferred to the adjacent room. Before leaving the room I initially had, I removed all linen from the bed (i.e. large:small pillow cases, sheets, both comforters), towels, wash cloths. I shook out the rugs which were visibly dirty and out everything in the middle of the floor for their cleaning lady to wash them. Since I am in the next room and the washer room is the hallway, you can hear whether or not it is being used. Said cleaning lady put the same small pillow cases, comforter and rugs back in place in the room for the next set of guests to sleep on. The guests checked on that Sunday morning at 11am. Said cleaning lady did not come to clean the room until 25 minutes to 3pm. After her so called cleaning, she knocked on the door of the room where I waited and told me the room was ready. What do I see?… She put the same linens back in place without washing them again. I told her said items were dirty. She insisted that she’d washed them until I asked her when. She then said, “Well I sprayed them down with Lysol.” I stripped the bed and put everything back on the floor. She told me in order for me to receive new items I would have to message the host. I took pictures.
This entire time I had been being bitten by bed bugs. I had bites on my body and assumed it was an allergic reaction to the detergent the linens had been washed in. When I notified the host of said bugs, he tried to tell me that it was a roach. I googled the two and sent him pictures of what I found in the room vs the pictures/information I found on google. Said bites have been confirmed by a physician and medication was administered. I have pictures and messages to support the negligence.
May I also add, there are multiple things we are combating right now, mostly being transferred by people contact. if cleaning fees are to be paid, as guests we are entitled to everything we pay for or there does not need to be any added fees if this is a DIY. Guest should not be subjected to living conditions their host would not want to live in themselves.