Roy was very responsive to the my enquiries before and during our stay and allowed us to store our luggage in the common area when we arrived earlier than the check in time. I booked the room with the requirement of accommodating 4 persons, however, when we arrive, the room itself only provides a top bunk (twin size) and a lower bunk (queen size) with 3 pillows. Another pillow was provided upon request, but still the beds provided are impossible to accommodate all 4 of us if we wish to sleep comfortably. The room is best for a group of 3. The location of the room is only 12 minutes away from PATH station (that leads you to World Trade Centre, with a two-way fare of 5.50usd), which provides easy access to NYC. One of the problem that we encounter during the stay is that the food that is stored in the refrigerator was stolen by another guest even though the shelves in the refrigerator are clearly labelled for each room. The common area was kept clean by a housekeeper every day (bear in mind there is a 5usd cleaning fee per day). Overall, it was a pleasant stay.