Kim was phenomenal! She felt like family after a bit. Oftentimes after work we'd just hang out and chat with her - she's funny and has the best stories lol. She's personable and highly timely with her responses and communication. My husband and I were in Newark for an internship and Kim/Ray/Larry were so hospitable during our stay. Not having to wash our clothes for a month was such a luxury! Thanks Ray!! Also, Kim's a real boss in her neighborhood :) STAY HERE!!!