The communication is automated in a very poor manner - you'll see their guidance messages 2 or 3 times at your first day even with the wrong recipient name. Then you're going to see the same auto generated follow up message on daily basis. We've also witnessed ants coming from under the door to our suitcases and a cockroach on the kitchen the next day. Host was kind enough to come and clean that up. The rest of the stay was good.