The pictures are exactly what the apartment looks like. Check in was simple. Response time was very reasonable. Be advised : The only parking is street parking and the neighbors tend to make sure they don't leave until someone they know is coming so they can switch parks. There are things still shut down and it was the weekend but I did have to park all the way down the block. I also would not recommend staying with small children because of the stairs and the heating system. Temp had to stay a certain degrees and was too cold for my son.