I’ve NEVER had a bad Airbnb experience before and am astounded at how horrible this host and property were. There was rat poop on the bed pillow and around the apartment. The locks on the front and back door were like bathroom door locks and we did not feel safe. I booked the place for three nights, $1000 total, and left after the first night because we could not stay any longer. I wasn’t aware of the 24hr rule for complaints because I’ve never had even the slightest issue with any of my previous bookings. The rule is you need to complain 24hrs post “check in” time. We didn’t get to the place until late at night and reported our issues within 24hrs of noticing them but that didn’t matter. The host would not refund us one cent. Not even the cleaning fee for rat poop! We only stayed one of the three nights and still had to pay full price. Airbnb customer service has also been horrible. I am shocked. This place is nothing like the pictures and the host is a greedy liar. Do not book.