I am so disappointed with this booking. First, one reserves a property based on pictures and ratings. I had my remote team for the first time come to NY/NJ for a corporate function and not only were the directions on how to enter property not accurate but so was everything else. My team waited over an hour in a town they know nothing about. Finally, after texting the host, I received a video. In pictures this house appears to be a big house, instead, it's a row house. Rooms are small and while my team was there wi-fi was subpar they were unable to get onto company calls and the AC was not sufficient, it was 95 degrees inside during a time when the temp was the same outside. When I contacted the host, I felt that the "sorry" was just not enough. Totally embarrassing experience for me as the head of People & Culture for my company.