My experience was amazing! The host Charles and his family were so hospitable from the beginning to the end. The apartment was extremely clean, the beds were super comfortable, the location was perfect. It was close to everything including the airport, public transportation, and NYC. Check in and check out was very easy. A tree stand and lights were provided in case we wanted to put up a tree. As well as wrapping paper and slippers for everyone. The host family made my family feel completely at home for the holidays. This family pays close attention to detail!! We had the most wonderful Christmas memories there and customer service was awesome! Thank you for everything Charles.