Didn't see or hear from Elizabeth, but there's a gentleman called Freddie who looks after the place and he's real nice. Knowledgeable on New York and it's landmarks and can point you in the right direction whatever you ask. Place was clean and neat, water, towel and toiletries provided. I will add that one of the sliding doors doesn't really slide (no inside handle) so you may get stuck in the bathroom and need to call Freddie... but apart from that, place was nice. Close to the bus and train station, literally a 5 minute walk. Recommend 👍