Charlotte had already earned a glowing review by the time I returned her keys. She was responsive, thoughtful, and attentive from the very start. She literally stood in a parking spot to save it for me when I was getting close to arriving.
Charlotte was enjoyable to talk to, and made my wife and I feel like we were at home. She was also thoughtful, as demonstrated by the notes posted around the AirBnB for guidance, coffee and snacks in the room, a set of towels nicely set out for both my wife and me, a fridge with drinks and more snacks, and helpful recommendations for the surrounding area and our planned trip into Manhattan.
However, the cherry on top of an already-excellent stay was ironically when I forgot my wallet in the AirBnB. I had already checked out, and I was arriving for my reservation at the 9/11 museum. Charlotte didn't just check and confirm that my wallet had been left behind, and she didn't just arrange with me to let me pick it up (which would've already been kind of her). Instead, Charlotte took the train to the 9/11 museum and met me there as my time inside was ending! She made a special trip because of my own carelessness, and I had already even checked out of the AirBnB by then.
I am blown away by how kind and hospitable Charlotte is, and I encourage others to go see for themselves--but try not to forget your wallet, even though this story had a happy ending!