Do I begin with the broken window, the smell, the stranger sent into the apartment when I wasn't home, the missing keys from the lockbox at check-in, the issues with the AC or THE RAT?
I wasn't even able to stay in this AirBnB for half the time because of safety issues and there was ZERO refund granted and the host did not care.
In fact I'm actually out money because when the window was broken, a window open to the back alley where people could enter from -- I was offered no help and then had to rig a deadbolt myself to unsafely fix it. The host said they would pay be back for that, but never did.
When the AC broke -- they sent someone into the apartment, without me knowing about it when I wasn't home.
When I arrived there, the lockbox was already unlocked with the code I was given which made me incredibly nervous someone might be inside already.
There is a smell in this place -- that they try to cover up with heavy scents -- I'm not sure which smell is worse. I think the apartment smell is coming from the water not draining properly from the sinks or shower. BTW -- the bathtub was gross and if you're looking for a shower, this is a whole new level of low-flow shower.
But the kicker was THE RAT. I woke up to it one night in the early morning eating something in my suitcase and threw something at it and it scurried away. No more sleep that night! I ended up staying somewhere else for a couple of nights to get sleep.
When I came back, I looked everywhere and hoped it was gone. So I went to go to sleep and heard it again. I went looking in the dark (if I turned on the lights it was quiet) and that's when I pulled up the couch cushion and it jumped out.
I messaged the host who was no help.
At that moment I was done -- I packed up my things and left. I still had a week left on my reservation and as of now the Host has denied my refund and I have complained to AirBnB and they have been no help.
I currently have a case open with AirBnB who has messages saying "they're here to help" and then I hear nothing.
Anyway -- RENTER BEWARE! -- I've rented from so many AirBnBs and had nothing but great experiences. This was by far the worst experience I've ever had.