This was my first experience of using airbnb, and if everything runs this smoothly all the time I would certainly use the service again. I was certainly impressed by the speed with which Bob & Francois replied to any communication, and this gave me great confidence to begin with. Bob was there to meet us on arrival, even if we were a little earlier than he had anticipated, made us feel welcome,was very friendly, and was very helpful in telling us about all the local amenities, the path system etc, all of which made settling in much easier. The apartment was just as described, and was perfectly suited to our needs. Although I said it was spartanly decorated, I am sure this will change over time. All together, a very satisfying experience, and I wish them all the best for the future.