My family and I decided to spend our Thanksgiving differently this year. When we first arrived, we were a bit let down by the cleanliness - there were stains on the chairs/couch, and hair all over the furniture. Additionally, there were stains and hair on the towel. I’m assuming the cleaning crew had failed to mention this to Robert. I communicated this to Robert, and he was extremely responsive! He made sure to help out as much as possible, even though he may have been spending time with family. Overall, we enjoyed our stay at this location.