A very clean, tidy and neat apartment. The hosts were polite and nice, but they took forever to reply whenever we messaged them both on the Airbnb-app, and also on WhatsApp. The heater didn’t work, which is perfectly fine if they’d told us and provided us something else instead (and immediately), but we spent the entire first few days in a freezing cold apartment. Eventually Juan came around and provided us electrical heaters. Technical difficulties happens, it is not their fault, but it is their responsibility to make sure everything is set and ready before the guests arrives. AND they should definitely be available to help fix whatever issue appears during the guests stay. We also struggled a lot with the door lock situation as there was no way we could have opened both doors while leaving the key outside where it’s supposed to stay if we weren’t three people. We only met Juan once and he’s very friendly and nice, but the circumstances and issues we dealt with overpowered and that’s why we won’t recommend staying at this place.