We had a great experience with the NJCU apartment that we stayed in! Carolyn was amazing to work with! She got back to us quickly about any questions or concerns that we had. The washer that we share with the upstairs residents broke during our trip, but Carolyn made sure that it was replaced within a few days!
We had an overall great experience with the apartment as well! The apartment itself and the bed was a bit small for two people, but well worth the price that we paid for rent each month compared to other apartments.
Only complaints that we had during our stay was that there was an issue that we had with the shower occasionally leaking into the living room area. The other thing to keep in mind is that the kitchen doesn't have a normal stovetop/oven. The apartment does come with a mini plug in stove top and toaster oven, but it made food prepping difficult, especially if you're planning on staying there for multiple months on end.