The good: Andrene was responsive and helpful in resolving issues we ran into (getting locked out and stained bed sheets). The bad: cleanliness (e.g. stained bed sheets, the refrigerator had deli meat which expired almost three weeks prior to our arrival, the freezer had all kinds of dirty messes). What also impacted my rating was finding the apartment (a basement apartment at that, which we were surprised about. I guess “bottom floor” is not “the first floor” and a euphemism for “basement”), terrible parking (prepare to spend a decent amount of time looking for a spot even with a parking permit), noises from the first floor above us, one of the windows in the unit doesn’t completely lock, and an obnoxiously loud bathroom vent.