This was my first experience using Airbnb and my first trip into New York/New Jersey. I was a bit nervous about making our way into the city and Dana & Guy went out of their way to make sure we understood the transit system and even accompanied us on the light rail the first (and second!) day. They were so kind and helpful, and made sure that we had their number in case we needed help while we were in New York City. They even went out of their way to bring us an apple pie and muffins too!!! Which was really sweet. I couldn't have asked for a better first experience with Airbnb.