We only stopped for a quick overnight stay, and never met Patricia, but it was easy to check in and communicate with her. She was also very thoughtful, leaving a pack and play and some Legos for us, knowing we had a baby and toddler with us. The bedrooms are really nice and spacious, but the layout of the apartment made it a little difficult for us to use the living room while the kids were asleep. (It's just a little den in between the two bedrooms.) I also provided her with the suggestion of covering the couches with some kind of washable cover (even a sheet would have been fine), especially during this COVID time. The neighborhood was a little run-down and not much was open, but we enjoyed driving to Liberty Park the next morning and seeing the view of the NY skyline and the well-done Twin Towers memorial.