We showed up and we’re told our reservation had been cancelled. Seven hour drive for a chance to see family but Hyatt House couldn’t let us know that we didn’t have a place to stay. They didn’t let Airbnb know either. Manager refused to help us find another place to stay; too busy he said. Thank god we finally did after a period of elevated stress. Thanks to Airbnb being good about this and covering the difference in price. Be wary!