Charlaine is an absolute star! She's warm, friendly, incredibly hospitable. She goes above and beyond to ensure you're comfortable and happy during your stay. The flat is one flight of stairs up and has everything you could possibly need for your stay (ours was 11 days). I was able to get a few groceries, easily travel into the city and back. No night noise...slept soundly. Charlaine is very responsive to messages and is quick to offer suggestions / help should you need it. Highly recommend a stay here! Thanks again, Charlaine!