Everything I have read in previous reviews I have found to be accurate. The location/neighbourhood is great, Freddie was very helpful and the room was definitely value for money.
The room gets very hot if you keep the window closed while you're out, but upon opening it soon gets back to a normal temperature, however this is something maybe to consider if you're staying in the summer.
Elizabeth always replied quickly, and as already mentioned, Freddie, who stays onsite, was always there if we needed help.
It must be less than 5 minutes to walk to the nearby Journal Square PATH station which is ideal if you're travelling into Manhattan (2 terminating stops, 33rd st and WTC).
There is a deli a couple of minutes away, they were friendly and the food was good, prices even better. The pharmacy/supermarket at the PATH station was great to have nearby and there's a 24hr deli/shop in the station.
We hope to come back to New York again in the future and when we do, this will be the first place we check to see availability.