This company Churchill or bluebird is a horrible company, with bad trained reps, disorganized staff and a total mess. Here my experience:
I booked an apartment and the reservation was accepted by the company and took my money... and then minutes after I was told it wasn’t available that I had to stay somewhere else that was not even similar or get a refund that could take days to return the money to my card so they put me against a wall because I didn’t have another $6k available on my card to pay for a month somewhere else. We were expecting a high floor with an amazing view. What we had paid for. But I had to stay with my family in a different apartment the first night. 3rd floor horrible view next to train and then they moved us to a 15th floor that was ok but not comparable at all to what I booked but they already had my money so I had to accept it. Asked for compensation but none was offered.
When I arrive to the apt there’s broken glass everywhere so my son couldn’t enter his room for hours. No one checked the apt before we arrived. Our bathrooms were dirty, shower heads with green and black mold, one of the shower curtains ripped. Hole on the door of the bathroom. This company played with my family at the beginning and the end.
At the end of our stay we couldn’t travel back because my son tested positive to Covid so I called the customer service and they told me no problem we will submit a request for additional time and made it sound it was ok. The next day the made leave the apartment with my sick son saying that someone had booked the room and I had to leave. This company needs to be evaluated and see why their reps make so many errors and they need to be trained or banned from Airbnb.
🤝 wish I could say it was an honor but it was NOT!!