Horrible! Dishonest! Do not recommend! Not clean, carpet smelled of smoke, black curly hair stuck on towels, no toilet paper, terrible neighborhood, loud music from either outside or neighbors… But we still didn’t complain nor planned to until now. First they were hesitant to share check-in info all day leading to check in time of 4pm. We arrive at 4, pouring rain and cold out. Still no info on how to check in in the instructions, no lock box no code… I called and texted for half an hour until I finally received a call back! Then she says “oh sorry I was in the bathroom, come in front of camera and I’ll open the door!!” Then I wait outside entrance again 10 more minutes for her to text entrance code for the door. We go in I have to use bathroom and there is no toilet paper, I text and no replies at all. I have to go back out in the rain to buy toilet paper. No hotel or AirBnb has ever done this! Replied next day she says her grand father had a stroke so I let it go and was understanding… then my brother had a medical emergency the next day and I took him to ER! His face swollen with a bad infection.. I message host to change reservation as now I have to cut our trip short by 1 day and drive to VA for emergency surgery! Host declines this 3 times even after AirBnb support calls them and explains the situation! I understood her family medical issue she couldn’t understand ours! They also denied request for refund of $200 after those were declined (even less than what I actually deserved back) saying “issues caused by guest”!!! Lying!! How awful of a human being can you be??!! Whoever this awful host is they are hiding behind “HomeTwo” name as they know their actions are bad and dishonest. How awful can this be on top of an emergency?! Stay away and give your hard earned money to a decent person and a clean safe place.
I let their issues and shortcomings go initially & didn’t file complaint feeling bad for her grandfather issue, yet when ours came down to this medical issue too the host not only declined but started making up lies as I filed complaint with AirBnb! Luckily I took photos of everything at check out as I always do, and I always clean if I used anything and throw trash out just my habit of leaving a persons home clean, and to record how we left a unit, it’s never had to be needed as I’ve had great experiences until now, given this awful person I’m glad I have those and messages as she or whoever is behind “HomeTwo” is now lying on top of everything! For $200 bucks you’re willing to lie like this… for me it was a principle thing of being good person as I understood their medical emergency, but they bashed at us for ours… calling me a liar when I provided hospital documents to AirBnb support. Money earned with bad karma…