For the most part Amy was easy to get a hold of and quick to respond. I only had one message go not responded to. Amy was very friendly and flexible with us on check out. For anyone who is from out of state, the description of the surrounding location is a little bit misleading. The house it self is a beautiful 100 year old building. It is in need of a little love outside (tree trimming and trash collection), but the structure is really kinda cool! The inside of the house was VERY clean, spacious and very comfortable. There were no window coverings on the bathroom or spare bedroom windows which was a little nerve racking. The house was well stocked, we had everything we needed for a week for a family of four that included the dishes we needed to prepare meals. The view from inside the house was of the street. The view from outside was of the neighborhood. We spent many nights sitting on the stoop, and met some of the neighbors. The house is located in a busy working class neighborhood. Neighbors were pretty respectful. The area as a whole is a bit noisy up until about 10-11pm then it quites down. There is not much separation from the traffic sounds inside the house, so it wakes you up fairly early. The sounds did not impede us being able to watch movies together, or us going to bed at night. It is VERY close (15-20min walk) to Liberty Park, but you can NOT see it from the house. I would definitely stay here again. I would recommend this stay for anyone looking in this area for a decently priced comfortable stay. You can not beat the house you get for the price you pay!!!! I'll be going back to visit.