Booked to stay with K and Loan. Loan is great with communication and was very polite. Would have earned 4 stars ⭐️ However, upon arriving at the property the place pretty much looks the same as the pictures. Smaller then I thought but who cares about that. What bothered me is two windows one in the kitchen and one in the sunroom would not close. And the latch in the sunroom was broken. I informed Loan and he stated that it should lock, then said no one would be able to even get up there so I should be fine. Me and my mom however didn’t feel safe. The kitchen has a fire escape so in my opinion anyone can climb up and get it if they wanted to. He made it seem like the ladder was high and a apartment was underneath but I wasn’t high enough, it takes alittle hop just to get to that ladder. Needless to say wasn’t feeling it, he offered me a refund so I can put in for a new hotel. And I made it clear if I was able to get the money back right away I would , if not I’ll just thug it out and stay. He said I’d get it back that day, next thing you know I call him and air bnb they told me same thing. Just to find out it won’t go back for 5-10 days. So now I’m stuck in jersey city and had to spend more money just to go to a hotel. I was not happy at all. Communication could have been 10 times better with that.