It was really frustrating to stay here. We didn't have a key for about 4 days, and had to leave the apartment unlocked. The lock box was jammed and Cindy wouldn't believe that it was, asking me to check again repeatedly day after day. I'm upset she didn't come and give us a spare or something, this wasn't resolved until half of our trip was up. We were only able to get in because two of the lock boxes had the same code (not really secure) so we were able to have the building key, and luckily the cleaning lady was there and was able to open the apartment for us.
Also, I found her to be unhelpful, when asked if we could drop our bags off or give us recommendation on what to do with our bags, she didn't offer any advice or help. This was frustrating when I found out her friend (who we met and was really nice) lived in the building, and since our stuff's security was really of no concern to her, we really could have just dropped our stuff off.
Also, there was no hand soap, or sponges to clean the dishes with. Would not recommend anyone to sleep on the couch/bed in the living room. Oh and there was water leaking from the bedroom window from the snow. Enough water that it was like a small stream and made the sounds of a small stream.
It was just all really unaccommodating..