Unfortunately our stay wasn’t the best. When we first got into the apartment it looked great and just like the listing. As we started to use some of the furniture we noticed some items were broken. The desk chair arm is about to fall off. The large chair the leg is separating from the rest of the chair. Screws were sticking out of the benches at the table.
The room was not clean. I was surprised because the reviews said how clean the place was. Dust on the tv stand and the table top where the microwave and coffee maker sits. Microwave was dirty with old food and pizza toppings inside. Someone’s sock from another stay was under the bed. The bathroom sink is clogged and fills up fast. The fan in the bathroom was extremely dirty and sounded horrible from being clogged with dirt and dust.
Granted we did book same day as arrival but check in was at 3 and they had 3 hours to clean.
The day before we were supposed to check out we locked our key inside the apartment when going to take our dog for a walk. I contacted the host asap and she told me they do not have a spare key. I was told I had to call a locksmith. The host did not help in anyway after that. We are not from the area and had to try and find a local lock smith. It was $135.
I do understand the mistake was ours with locking the key inside and we take full responsibility for that. I just wish the host would have helped or offered a little more help. I did ask for a partial refund since they did not have a spare key. They turned me down without even asking how much the cost would be for a partial refund.
The host did tell me to reach out to Air BNB for a refund for the locksmith. Air BNB told me the host ignored them about a partial refund for the locksmith. $66.64 is what I asked to be reimbursed for.
*Host- Syndy & her husband were great at communicating until the locksmith incident. They did have 2 fresh towels and 2 bottles of water waiting when we arrived.
*Location- Great area. 8 min car ride to liberty state park. Right down the street is the train station.
*Pet Friendly- No grassy area right outside but up the block and across the street had an area for our dog to use the bathroom.
*Apartment- Had a nice homey feel. Walls were thin but wasn’t a deal breaker.
*Parking- Parking was a huge bonus. On the listing it shows a driveway but host called me when I arrived and there was a 2 car parking spot right next to the air BNB. It was spacious and so easy to get in and out.
*Amenities- There was no wash/dryer in unit. There was an instant pot toaster oven.
*Safety- There was no smoke detector, carbon monoxide detector or fire extinguisher in unit. We did find a first aid it in the drawer.
I did contact air bnb like the host recommended and I filed a claim about the locksmith, missing amenities and the room being dirty. The host would not reach back out to air bnb about the issues. I did send in all photos and info I needed to send in and I won both cases. I received money back for missing amenities, cleanliness and the partial refund for the locksmith.