Bob was at the apartment when we arrived in Jersey City. He told us where to go in Jersey City to shop, to eat, etc which was very helpful. The apartment was just around the corner from the Path Station which had a train service every 10 mins to Manhattan. The apartment was just as the picture described and it had the full amenities which made our stay so much easier as regards to washing clothes, etc. Francois stayed in touch with us during our stay to make sure we had settled in the apartment ok and there were no problems. Francois also came to the apartment when we were checking out. Bob and Francois are both very lovely people. We really enjoyed our stay in their lovely apartment in Jersey City and we'll definitely keep Bob and Francois in mind for our next trip to America.