Joanna is very friendly and responds relatively quick to any queries. We had an issue with the battery of the fire alarm and it got changed within a few hours. We did not meet in person, however we always received tips and support from her. She was also kind enough to let us leave our suitcases in the apartment for a few more hours after check out.
The apartment is located very close to NYC - there is a bus stop just in front that takes you to downtown NYC in about 20-25 minutes.
The neighbourhood seems to be nice and safe, there is Dominos and also a few shops just a minute away.
The only thing is that the bedroom is facing the main boulevard so if you have noise issues that may not be ideal for you, but for the price its definitely a good find.