By far the worst booking I have had. We were unfortunately unable to physically make it to our airbnb because we were held up at the border due to the really bad snow storm that hit Buffalo mainly, and also parts of southwestern Ontario. We cancelled the reservation as soon as we could, however Robert only was willing to refund us $300 out of the $1800 we paid. Part of this $1800 was a $200 cleaning fee in which Robert did not decide to refund to us, even thought we had not stepped foot into the unit.
Finally, I had to get the Airbnb escalation team on the case for them to decide that a full refund was the most ethical decision. I would not reccomend choosing to stay with Robert as he will try to squeeze every dollar out of you.