From the onset messages from the host were very harassing in addition the issues trying to receive a full refund in which were entitled to as a consumer. The host provided alternative reason(s) as to why she could not cancel the reservations; as a result of my research I learned the host did not follow the outlined protocols as stated in the Airbnb partner communication documents regarding hosts (s) and extenuating circumstances, nevertheless Charlene tried to have us cancel the reservation in order to avoid adding to her already jeopardized and misleading listing under the Airbnb. Furthermore, the host constantly harassed me in addition to receiving very insulting Insinuations such as making the comment “Covid kills” as if stating that I was diagnosed with such virus.
On the contrary we also felt very insulted, assessed, and the fact that I used the word (partner) when I informed the so called Super host of the additional guests that were going to be attending the stay with me; you felt that partner automatically correlated with me having a same sex relationship and automatically assumed that I was homosexual when in fact it was my financial business partner.
Overall, the experience was very dis-enlightening; clearly I don’t define Charlene as a Super host; and clearly trying to attain a perfect 5-star ⭐️ rating is not a goal that’s she’s interested in as representing Airbnb’s core values of customer service.
Oftentimes the errors can be glaring, but sometimes the slights to the guest are more subtle. I can offer no suggestions to you Ms. Charlene on how to develop character, and although we are all experiencing life changing moments during this pandemic I can only leave you with a quote that I wrote in the New York Times after visiting a restaurant in the city;.... "Good service can save a bad meal, but there is no level of food that can save bad service.”