Check in information to get in the front door was wrong. Our flight was delayed a couple of times so we got in later than expected and had to call to get the correct information. Communication was awful. Half the time I wasn’t sure what one of the three hosts were trying to say. So, I had to keep asking questions. Then the toilet had clogged and there was no plunger to be found so, I contacted them so it could be taken care of. We had left for the day because he said that one of the other hosts would be there while it gets taken care of so we went to New York and didn’t hear anything back from them. So, I messaged them around 11 pm and was told that the toilet should be fixed. When we got back around 1 am it was not and we had to call him and he told us that we shouldn’t be out that late and no one could fix it that late. Also, we were accused of flushing stuff down the toilet that shouldn’t. One, we were tourist trying to soak up as much of New York as we could while there. Two, we are adults and followed all the rules and if we had a plunger like it stated we could have fixed the issue ourselves instead of having to deal with this big ordeal. However, finally we got it fixed around 1:30 am. After that the hosts never checked to make sure that there weren’t any other issues. When I return to visit New York I will make sure to not rent from these hosts again!