The place was clean and matched the pictures. However, the heat was not on - and the description did not say that it is a garage apartment with little to no insulation. So we reached out to the host but did not get a response. The issue was eventually fixed but it took two days to be rectified. I had to reach out to customer service in order for the host to take action. We tried to raise awareness of the severity of the situation by mentioning how the baby wasn't able to sleep properly because the heat was not on- the host mentioned that the listing says "not suitable for kid"- however, we communicated with the host beforehand and she approved. Plus- we (adults) were also freezing until the heat was on. It was an overall frustrating experience and I did not appreciate the lack of communication and dismissal from the host. The place was heated properly after reaching out to customer service. The place was otherwise fine - the rest of the stay was okay.