Hello, we had a reasonable experience if it weren't for our last night. In addition to waking up scared by the fight and the problem that the couple in the room above caused at 4am we realized that you should have taken appropriate action and not just talked! since there were more people in the place. A man called the police and Alisson, the site manager, complained about the fact that he called the police instead of calling her! being that in my view he was right! We also did the same thing and called the police. It has everything to have 5 stars, but needs to improve the administration and cleanliness of the bathroom. In the announcement I was not mentioning the floor of the room, that is: We did not know that our floor was on the ground floor, and we had no idea of ​​the number of rooms rented in the same place. We had good communication, and it is well located, close to the Journal Square station a few minutes walk, the cleaning was ok, but the bathroom had hair in the shawer, but everything was ok. I would give 4 stars. Thanks.