They reply very quickly and will answer any questions you have within 24 hours. They are both very nice. I would definitely recommend them to anyone that has never been to New York or Jersey. They will help direct you to where you want / need to go if you're not sure. It was my first time here and they helped me get to the airport through the subway. They will also offer rides for cheaper than what you would pay with lyft, uber, or a taxi. Their home will fit 10 people comfortably.