Even though Zack is designated as Super Host. I had terrible experience with him and not able to help/co-ordinate on issues. He was not responding on time and case happened with me was like he was not allowing me to stay/refund money back for my travel. His Cancellation policy is worst compare to others and don't have any human behavior and can't help guest in a way superhost treat their guest.
He didn't help me to plan surprise for my wife's birthday even though I offered up cost associated with it. Post which, he never refund any amount for my cancellation due to his greedy behavior with money neither let me check in to his apartment upon my follow up with him 30 mins to continue with booking. Had a Terrible experience and won't recommend other guests to stay with Super Super Worst Host!!