Henry’s place is an 8 minute walk to the Journal Square PATH station. The house was well maintained and cleaned regularly. While I booked for 2 months, I had to leave early due to no hot water. When I first alerted Henry, he simply responded with “plumber is coming.”
The hot water was restored for a day. It then went out again. This time it was out again for 2 consecutive days. (A potentially very brief time it may have been back on day 2) Henry did not keep me updated. I had to reach out. He said that I needed to be patient, that I was stressing him out. No solutions were offered. Learned that he had nearby property and availability. I canceled my reservation. When I woke up the following day, the hot water was still not restored. (4 total mornings)
I see that Henry responds to guest issues with unprofessional comments. Never received any type of apology or understanding, simply an offer to cover some of the rate for 2 days (not 3) for not having hot water.