Michael was very friendly and proactive in his communication. Easy check-in/check-out. The place is a little difficult to find in the dark especially if you're coming from out of town, but parking instructions are clear. Unfortunately, we gave it a low rating due to a lack of cleanliness. When getting ready for bed the first night, we noticed the bed sheets, pillowcases, and comforter were covered in black hair as if they had not been cleaned since the last guest. We found clean sheets in the closet and since it was after 10:30 pm, we decided to change the sheets/pillowcases ourselves. Unfortunately, we couldn't find another comforter so we tried our best to shake it out and flipped it over. For the price, I'd be willing to deal with the smell (unpleasant but hard to avoid in a basement), but unclean sheets are personally a dealbreaker at any price.