I will never stay here again, for me the importance of staying at a place is for peace, quiet and comfort and ultimately, rest. NONE of this was a part of my stay here. They really should try to find a solution to the paper thin walls, no earplugs would even help this. I initially tried to address the noise issue with my neighbor, that didn't work. So then, I was trying to address the issue with Florencia by texting as it says to do in their description notes. I never heard from her until 7:30 next morning, when it was too late and little to no sleep had already been accomplished. She apologized by saying she was sleeping, well, good for you that you slept, but when you're running a business and you say contact for any reason, then you need to be available at any given time, especially for situations as these. So to me, it's business, and I'm paying you, and if I'm not getting what I pay for, then a refund of some sort is in order. She said she would refund half, which she did not. I sent her another personal text about it and no response. I want to say this is my first EVER bad review I've ever had to write. It's not usually my style, but I feel that people need to be accountable and responsible for their service, especially when people are paying their hard earned money.