We booked a last minute trip to Asheville 2 weeks before our arrival for a mid-week adventure for our kids spring break. Unfortunately we were unable to make our trip to Asheville as our family caught the Flu and our little kids all had high fevers for over a week. We tried to cancel 4 days before our travel from Indiana. They wouldn't let us cancel our trip or get any kind of refund due to the strict policies in place and received the standard Pandemic excuses for not being able to help us out. We tried to move our dates to the next week, but would be required to pay a $300 change fee. We still were unsure if we could go as our kids were still sick so we just left it as is.
My Mom and step dad decided to still go and did enjoy their trip. I'm sure this is a great place to stay.
We understand that this is not a hotel chain and rules are in place for a reason. Although we are also Airbnb host and allow exceptions to illnesses and things that come up. We didn't have this booked for several months leaving the host no time to re-book. It was a last minute booking that was already discounted during the middle of the week. Just overall disappointed.