This was our first Airbnb experience. Booked unit in August and was expecting some kind of communication from host but didn't until I called a week before our stay in October. But once I called Rafael, he was very kind and helpful. He offered to make recommendations on places to eat and things to do in the area since this was our first visit to Asheville. On a personal note, Rafael even had a bottle of champagne chilled upon arrival to celebrate our son's engagement. The unit was clean and comfortable. We felt safe in the neighborhood. The unit sits on a fairly busy road that has a fire station so we heard a lot of sirens. Plus no TV (not something we do all the time but it would be a plus), no toaster, and skillet. Overall, we had a good experience and would definitely stay again!