Jill was so sweet! I hurt my back during this trip and Randy kindly carried my heavy items to my car when I asked for help checking out. That would have been extremely painful and I'm very grateful. I also found a washcloth in my laundry when I got home and Jill was super sweet and told me it wasn't worth shipping back to her. It's clear that Jill and Randy both really care about their guests' best interests.