Irma was not at home during our stay but we spoke over the phone and I found her to be helpful, warm and bubbly. The neighbourhood is in a great location, quiet, wooded and ostensibly safe. We were only a 2 minute walk from some great eats, another 10-15 minute walk to get downtown. We were greeted by her absolutely adorable Labradoodle who was very happy to get a little love each time we left the house! The apartment looks as the pictures depict. It was impeccably clean and we were very comfortable. Bring an alarm clock! The bedroom was like a cave, dark and super comfy, we slept like babies and woke up late! Irma had kindly left us with a few provisions in the fridge which was a nice touch. We would definitely recommend a stay with Irma and look forward to coming back.