I have used Airbnb for many years and never before have I been treated so poorly by a host. The level of communication was inadequate, to say the least. Jonathan was rude in his responses and lied about coming to assist us with our issues that arose. There were only sleeping accommodations for two people. There was no bedding for the other two people staying with us, no wifi and the furnace didn't work so it was freezing inside the apartment. When we notified him about our issues he first told us that he was on his way, then 30 minutes later, when we called him again, he told us that he had asked a friend to bring us a blowup mattress since he had left town. The furnace never worked and when we pointed that out to Jonathan he told us that "other people in the building have said that their heating was working". We are still not sure how that was supposed to fix our problem... Regarding the wifi he told us that the router was in another unit and that the people renting that one would reset the router when they got home. When we left 5 hours later we bumped into the people with the router and they told us that they had not received a call or a message of any kind to reset the router. After discussing our problems with Airbnb they ruled that his actions and lies were a violation of their rules and regulations. Jonathan ignored Airbnb's calls and messages which resulted in a full refund and relocation for our group. Please keep this in mind when you make your decision about Jonathan's properties.