Irma was extremely helpful and welcoming. She also provided some great local lore and knowledge about restaurants and things to do, like The Biltmore. She was not intrusive at all, but around for anything needed. The apartment itself was very new, cozy, and immaculately clean, with some treats thrown in to add an extra touch of hospitality. If you want to cook the kitchen was spacious and had everything needed. The neighborhood was very quiet and peaceful. The city center was within a good walk or a short Uber.