Ellen warmly welcomed us with snacks and drink. It was such a nice touch after a long drive. She also helped us to navigate our reservations which ended in a snafu due to my misunderstanding technology!! She was a great help connecting me to customer service. We loved the cottage feel, enjoying ourselves on the porch and walking around the lake. The ceiling is low, so anyone 6ft or taller might have to watch for hitting your head while passing through to the kitchen and bath. This is a nice spot for relaxing and the host is great.