Mellissa was very helpful with information after I booked this place. By sheer coincidence, the sprinkler system had to be inspected while I was there and Mellissa gave me plenty of advance warning and made sure it didn't inconvenience me at all. We actually met in person during that and we had a good chat about the Asheville real estate market which was very helpful. The location is great and it's a great home base for downtown Asheville activity.