We arrived later than expected (around 10 pm) and Marilynn left us a key to let ourselves in; she was very accommodating. She was in and out so much (as were we) we really felt like we had the place to ourselves. Her dog and our pup got a long great, her dog is a real sweetie. Our room was perfect, much better in person than her online pictures (didn't do it justice). There was a closet to hang our coats and put our bags, the bed was soft and comfy, and there was a desk where she left brochures and a list she made of her favorite places and things to check out in town. We took several of these recommendations and were so glad we did! She was so nice and helpful when were there together as well. We would definitely stay there again. It was also in a great location with quick close access to the Biltmore, downtown, river arts, etc.