Our family had a great time. The house is exactly as advertised: lots of space for kids to wonder and explore, lots of fun activities, books, and toys on hand, and the whole house was nice and clean. Nothing negative to say about the property or managers.
We didn't have a need to contact the managers during our stay, but given our pre- and post-stay communication, I'm confident they would have responded quickly/appropriately if something had come up.