This was our first Airbnb experience, as we are used to hotels but wanted something different. As soon as I booked, I heard from Zak, and he said he would contact us closer to our visit. I usually have plans set early, so not hearing from Zak until the day of made me a bit nervous, but they emailed with very specific instructions on what to do upon arrival, and all went very well. From then on, everything about the experience was great! The listing was EXACTLY as listed, and we were very comfortable in Zak's guest studio. We will probably stay again next time in the area if it is available.