To be clear, I never actually stayed at the place though I did pay for the night. The stars are solely for their poor communication and subsequent lack of hospitality. Took several days of me asking and many automated responses back from them before they finally answered a time-sensitive issue. By that time it was too late to make other arrangements and resulted in me just eating the cost for the night because of their super delayed response and lack of helpfulness. Instead of offering a partial refund for their lack of response they just said “sorry”. I guess that’s better than not apologizing?