I planned a long weekend trip to Asheville with a good friend of mine, and we booked with Micah. Unfortunately, a snowstorm kept us from being able to actually take the trip, but my entire experience with Micah was wonderful. She was in communication with us from start to finish, and was very kind and understanding when we had to cancel. She gave us a refund. When we finally get to take our trip to Asheville, we are definitely booking with Micah again.