Within a week of our reservation a major hurricane was coming to our home city. A state of emergency was put into effect and all flights were canceled and we were required to evacuate our home. In summary, we needed to cancel our trip. I requested a new date or a refund from the host which they would not offer. Very, very disappointed in their flexibility given the circumstances and would not recommend using them. They kept over $1,000 in total for our missed trip.