I was super disappointed with our first "PLUS" stay. Even though the decor and furnishings are well-thought out, they cannot hide the fact that this place is an old garage or basement. The smell was horrible, accentuated by the fact that there is a dehumidifier going 24/7 that you have to empty once daily. You could smell the damp, and it was made worse by THREE essential oil diffusers going full blast when we walked in. Instant headache.
When we decided to leave and cancel, only a few hours after our afternoon check in, the host was very unhelpful. They kept telling us to talk to a different host, the 'on site' host, but we wanted to keep our messages on airbnb (like they say to do) and in writing, especially since we were having an issue.
We were told that even if we canceled with a lot of notice, they would only refund us 50% of the night IF they could get someone else to book... day of. Not likely.
But, that's there policy, I can't change it, but I can tell you this - we booked another place and double paid for that night, just so we could get out of there. Yikes.