John and company are very good at staying in contact with you and answering any questions you may have before and during your trip. They are right there when you pull in (they have some parking, which is huge in Asheville!) and they take you on a mini tour of your room and the building while giving you the lay of the land in Asheville. You want a burrito, go there, you want coffee, 3 places there, you want beer, well you're in Asheville! They are very helpful and friendly, but otherwise leave you alone and stay out of your business, which is great. The room is exactly as shown and described and is perfect for one person who really just needs a place to sleep and clean up while exploring downtown Asheville. The mini-fridge came in huge for storing some of the great beers I bought until I left! Everything was clean and tidy. My only complaint was the humidity, but hey it is NC in the summer and my own apartment is still wet even with A/C (which the room does have). The entire city of Asheville is within walking distance from there, which was awesome and exactly what I needed. If you are going to a show at the Orange Peel, want to do a brewery tour, or just explore downtown Asheville, this is the spot for you.