I unfortunately could not stay at this Airbnb due to a fatal car wreck on the way. I had to call and cancel the morning of the second day into the rental and messaged the host about possibly refunding a part of it or at least fees, etc since I would not be staying the entire week. I was told promptly that they would talk with upper management. No other info was ever brought back to me and it feels very unprofessional. Not only because of the lack of empathy at the situation involved but the fact that I never received an answer to if or when , how much could be refunded. Probably my least favorite Airbnb experience.