Sue was very nice and provided helpful info when we booked. She met us when we arrived and just let us take it from there. The space looks exactly like the pics. Very clean and comfortable. The bed was great and my travel buddy slept on the couch with no complaints. Recommendations for restaurants and cool shopping were readily provided and much appreciated. The neighborhood was very nice and a convenient drive to downtown Asheville. Overall, this was a great experience for our first Airbnb stay.