They overbooked us. I get that it happens, but we felt very alone. They offered us beds in a common sleeping hall but we booked a private room for a reason. When we didn't accept the room we were very much on our own. They didn't offer to look a place up on their pc instead of our small phones and when we did find something way! out of town they didn't offer a cab or even to call a cab.
When the mistake is entirely placed somewhere between the establishment and Airbnb's systems, I believe there should be a higher service then we received.