Chad was very responsive and thoughtful. The location was convenient to the Biltmore House and all the happening areas of Asheville, and the price made it a good value. It "wasn't the Hilton" but we sure weren't paying Hilton prices either! It did have a bathroom for each bedroom and a very well equipped kitchen--except no microwave. The living room was quite comfortable and had a bigger flat screen TV than we expected. Asheville is hilly so it was no surprise to have a few steps up to both the front and back doors, but the solar-powered, motion sensor lights on the stairways were a great help at night.