Lynn was very accommodating. We loved our stay. She offered to personally meet us, but since we arrived late, we just followed her instructions and were easily able to enter the residence. The description is spot on and the pictures are exactly what the room looks like. It was cozy for 2 adults and a medium sized dog. We also utilized the pet sitting services that were very convenient! My dog loved playing while we were out and seemed very happy during the stay. Lynn was very responsive to questions and was very sweet and friendly. The location is close to downtown Asheville and was very convenient for highway access.