Natalie wa very kind and welcoming. We got in late and she left the lights in for us, along with a note on the bed. Also, she was very considerate and understanding when we wanted to change our reservation. The home had been listed as "entire home" but was really a private room with shared amenities. As we were hoping for something private (entire home) we left early and Natalie was very flexible. Her home is quaint and comfortable. Plus her dog Walter is very sweet!