Michael was there when we needed him. Our batteries on our remote control had gone dead and he got us new ones right away. He also gave us some good tips on restaurants in the area to go to which we really enjoyed.
The only thing negative about our place was the driveway. It was very narrow and when I backed out of it I hit my bumper on the road several times because of the steep roads in the area. Other than that I would recommend staying here. My wife I enjoyed staying here and seeing all of the attractions in the area. We really enjoyed going to the Biltmore Estates and also going to Chimney Rock.