The flat at River Row Flats was spotlessly clean, had a bed that was comfortable (for my husband), had plenty of pillows, towels and washcloths, was very centralized and close to the arts area, the downtown area and the Biltmore Estate. Management responded seriously you our request. They also provided plenty of soap, shampoo, conditioner, toilet paper and paper towels for our 4-night stay. Additionally, they lefty is chocolate from a local confectioner (yummy) and coffee (We did not try the coffee) which were nice touches. There was a fully functional kitchen which could be used to cook a meal. We enjoyed our stay at River Row Flats and would definitely stay there again and would highly recommend this flat to others.