Jane was very welcoming and responsive from the start. She was easy to communicate with leading up to our arrival and graciously allowed us to check in 30 minutes earlier than usual. She even greeted us with a bowl of fresh strawberries. The house is exactly as pictured, very tidy and comfortable. It's located in West Asheville, very close to several popular restaurants and shops. Downtown is only about a 10-minute drive away. We had never been to Asheville before and very much enjoyed our stay, thanks in part to Jane's hospitality.