Beth was always quick to get back to me with answers to any questions. The location of the property was convenient to downtown Asheville (approximately a 5-7 minute drive to downtown.) The neighborhood was quiet and safe. The only negative aspect of our experience at this property was that it was a little small for us. My husband is 6'2" and he was a little uncomfortable with the size of the shower in the bathroom and bumped his head several times on the slanted ceiling.