It was very nice, clean, very tidy, with lots of attention to detail. We accidentally forgot our soap, but there was a new one waiting for us in case, which was super appreciated. The bed was nicely made, towels for everyone, and their are plenty of nicely arranged pamphlets describing things to do in Asheville. There is a keurig machine as well, with coffee and creamer provided, which I thought was really considerate! Chad was quickly communicative, but unobtrusive. The room has it's own bathroom, is separated from the rest of the basement by a curtain, and has a separate entrance, so it's pretty private. Thanks for a great stay!