Good communication. The house was easy to access as she gave us a code to the lock box as we were arriving late we could get straight into the house. The house was very clean and comfortable, and it sure is a sassy purple cottage. Sharon has made a great effort with decorating and adding a stylish touch to her cottage. The beds were very comfortable as was the whole cottage. The location was great - central and only a short drive to local highlights and restaurants. We would definitely recommend a car in Asheville for sight seeing and getting around. Lovely welcome basket of goodies.