Austin was very responsive, unfortunately a few things made our stay a little difficult. First, we were given the wrong passcode to get into the house, it took a little time but austin responded and we got it figured out. Second the toilet wasn’t working from the beginning. I messaged Austin about it and he responded promptly by having someone come out the next morning, but then it still wasn’t working for us - we had to dump water into the back every time for it to flush. The previous airbnb group apparently broke the tv in the living room and we were notified the night before that we wouldn’t have a working tv in there. I think if not for the toilet issues I would have given 5 stars. The place was very clean, and we really enjoyed the hot tub! The neighborhood was very quiet.