Brittany's place is great and although I didn't really need to communicate with her, she seemed very easy to work with. The room is very cosy and they offer Hulu and Netflix in the room, which was nice. The only downside was that not knowing Asheville, it ended up being farther away from things than I would have liked. It's about 15 minutes from the downtown area where the bulk of museums, good restaurants and breweries are, which is not the worst, but just be aware.