Cindy informed us at noon on the day of check in that the lock box was broken and she would have to have it fixed but that she would leave the front door unlocked. That was fine since were getting in at 7pm. When we got there the lockbox was still broken but the front door was unlocked as expected. We messaged Cindy 5 different times between then and 10pm because we wanted to go get dinner but didn’t want to leave our things in an unlocked home. She still hadn’t responded by the time we were ready for bed. We forced the lock box open and locked ourselves in for the night. At 8am the next morning she responded with no apology, just asking if we had a child with us to which we responded no and then never heard from her again. The place is close to everything we needed but check in, safety, and communication were severely lacking.