Laura was so helpful - I texted asking for hike suggestions (because so many other reviewers mentioned they had asked about that) and she responded immediately. Don was very friendly too! We met them both when we arrived. Laura also let us check in a little early since we got to town earlier than expected. The room and bed were very clean, and we enjoyed the patio/firepit, couch (watched tv on our laptop with wifi), and the keurig coffee in the morning. We stayed one night after camping so that we could shower and enjoy the restaurants and bars in Asheville. It was perfect!