This was our first experience in an RV. We booked last minute so hotels were expensive and airbnb's were limited. We decided to stay at Michael's and he responded quickly to our reservation. We were celebrating our 6 month wedding anniversary and thought it would be fun to try an RV. The weather changed quickly and turned cold! Michael messaged us the night before and warned us that the lines might freeze which would result in no water. We took our chances and unfortunately he was right. We had no water, but he provided us with lots of bottled water and there was a port-a-potty out back. When we arrived the heat was on and it was comfortable. We went out to eat and hang out, but when we returned the heat was not turning on. We called Michael and he came out to "fix" it. Apparently there was a short in the wire but he was able to get the heat on. We went to bed, but in the middle of the night we awoke to freezing temperatures. We could not get the heat back on. No heat and no water :(