I was not able to stay at Natalie's space as I live in Florida and hurricane Irma was approaching. I was out of the country and attempted to cancel on the website. I believed that the reservation had been cancelled until I returned to the US. At that time I attempted to cancel again but the website would not process my request. Please disregard my negative comments as I was not able to use Natalie's space but had to put in answers to the survey in order to submit this review