Coordinating our stay with Towns was easy. They helped us check in early and were pretty reactive via e-mail which was highly appreciated. On one day of our stay another guest in a different unit on our floor had a small fire in their kitchen while cooking which set off the alarms in our unit. For at least 10 minutes it was hard to understand why our alarms were going off until the smell of smoke started entering our unit. I tried to contact Towns in several different ways over the phone but was instructed to leave a voicemail each time rather than speak to someone live. This was frustrating to me and I think I would have given Towns 5 stars if I could speak to a live person when I call the number they provided, rather than leave a voicemail.
Besides my hope for an easier time connecting with Towns over the phone, the unit was clean and very well located. It was large and there were plenty of towels and extra bedding. A few extra items in the kitchen would have been helpful.