During our stay at Caroline's place, we received word that our dog back home was not doing well, and he passed away within a few hours. We contacted Caroline to change our stay two different times during those few hours (after we had already checked in) and she was more than accomodating for any change that would help us. She even brought us wine (a red and a white!) and gave us $100 off our stay after she learned of our sad news. She was able to make a dark time a little brighter for us. We really appreciated her hospitality and caring during our stay.