Vacation ruined!!! For booking this a month in advance we had very high hopes, however that all changed soon as we arrived. While walking across the porch to retrieve the key from the lock box I could see all the bed linens, and dirty laundry on the living room floor. I immediately knew the house hadn't been cleaned since the previous guests were there. I continued to the lock box only to find it was empty. We tried to contact Sydney and has no success (via Airbnb, phone, and text). We finally found a key sitting on the porch railing (opposite side of property from where the lock box is). We went into the home and confirmed the house hadn't been cleaned. All the beds were stripped and the remaining blankets and pillows just thrown onto them, bathrooms were messy, and the hot tub didn't look clean, and smelled funny. We couldn't get ahold of Sydney to figure the situation out, Airbnb had to get involved. Unfortunately for us they were not able to provide us with another property in the Asheville area. We ended up having to stay over an hour from Asheville! This really put a damper on our "Asheville vacation". We also wasted 3 hours the day of check in trying to fix the situation Sydney caused for us.