The owner was always accessible and returned emails and texts quickly. I was grateful for that. For the amount of money (during peak season), we expected a better living area - there was not enough comfortable seating for four adults, no coffee table, probably by design, but noticeably lacking. It would also have been helpful to have a dimmer on the chandelier switch to create a more welcoming lighting atmosphere. Since we were 4 adults, the sleeping arrangements were not adequate. We didn't know until we arrived that the bunk beds were only for children. We were looking forward to getting in the hot tub after a 12 hour drive but it wasn't heated.