The unit is in a great location, on a quiet street. But, while the unit is very clean and fairly well furbished, the owner clearly is not aware of what guests experience when they stay in this unit. I would suggest that she spend more time down there (while others are walking around upstairs in her home ) in order to get a better sense of what it is like to stay there.
It is a basement unit, and the HVAC system is controlled by the main house upstairs (to which guests do not have access). As it is an older house, and not well insulated, the unit gets extremely cold during the winter time. While she told us she likes to set her thermostat at around 68°, at one point it got down into the 50s inside the unit while we were there. We had to ask the owner to turn up the temperature on several occasions, which is rather annoying.
I think she simply has no idea what it is like down there when the weather is cold out. While I’m sure she is quite comfortable in the upstairs unit, those conditions do not apply to the downstairs Airbnb rental, which is simply a converted basement.
We also experienced constant noise in the evening as the ceilings of the unit also have no insulation between them and the upstairs house. She and her houseguest did not make much of an attempt to be quiet while we were there. It sounded like someone was dragging furniture across the floor, which turned out to be just her dog running around (demonstrating how poorly insulated the ceilings are). She also seemed rather annoyed when we asked her to try to quiet down.
All in all, we felt that the owner was new to hosting an Airbnb rental, and probably does not fully realize what that responsibility entails. I’m sure it seems like a great way to make some extra money, but a good host would put a bit more effort into making the unit habitable for her guests.
Fortunately, this is a is a problem that can be easily remedied, so I hope she can provide a better service to her guests in the future.