DO NOT BOOK! Host is unethical!
I originally booked this place because the listing description stated that pets were ok, but you only had to report it in the booking request. My booking was accepted and the host responded that the pet fee is $200. A fee that TurnKey hid in the House Manual, but failed to mention it in the listing description. I asked TurnKey to cancel the reservation, but they declined. All this occured within a 10 minute time period after I made the booking and TurnKey still declined to cancel my reservation.
TurnKey also requires you to sign a second contract AFTER the booking is made. I told TurnKey that I don't accept their terms and conditions and to please cancel the reservation. They again declined.
After we made the booking we were notified that the WiFi is unreliable. We got to the property and found that the WiFi wasn't working at all. For a 3rd time, I asked the booking to be canceled since the unstable WiFi was a known issue mentioned to us AFTER we booked. Yet again TurnKey denied our cancelation request and only offered a $150 credit (after many mssgs back and forth with their customer service).
Did TurnKey do everything within Airbnb policy? Maybe. Was it ethical? NO!
The house itself is nice. Some things to highlight: the bathtub doesn't fill up before the hotwater runs out; our glasses were dirty, we had to rewash them as it was obvious that they weren't clean; the foosball table had no ball; and the WiFi is terrible.
It's a shame because this house has a ton of potential. TurnKey just ruins this listing. I hope the home owner see's this review and will maybe reevaluate their relationship with TurnKey.