Alicia was very responsive in terms of pre trip asking what we were interested in seeing or experiencing. She then sent me a list of restaurants areas and activities we could consider. Once we arrived, she greeted us, went over the room amenities, and also spent considerable time going over a map of Asheville so we could orient ourselves.
She texted us after our first night to make sure all was well and asked if we needed anything.
She is a very nice host and was intent that we enjoy our time in Asheville.