I’m confused by all of the incredibly positive reviews of this place. Overall, this house was not a great fit for our family. I can see this working with adults or families with older children but this place is a hazard for infants and toddlers. There is a steep wooden staircase with no door going down to the basement we continually had to guard with a newly walking infant and the tv was on a stand, not mounted to the wall. My kids could have easily knocked it over and wanted to touch it constantly.
The location is bizarre. I was dumbfounded when the gps said we had arrived. It’s across from a auto junkyard, built on a small plot on a fork in the road. Cars drive by frequently- no place to take a walk with kids so we were stuck inside morning and evening when we would have usually taken the kids for a walk.
It’s also not as close to where I thought we would be. I’ll take responsibility for that as I should not have booked something in West Ash. if I wanted to be closer to Biltmore and downtown. There are better options.
The floor was absolutely filthy which was a concern with a crawling infant, the coffee maker was dirty, a pan I pulled out to cook with had stuff stuck on it, the bed I slept on was broken and dipped in the middle so I slept at an angle and gave me severe backache.
One super annoying thing is the only toilet upstairs was broken and they knew that before we arrived but didn’t tell us so we could cancel or stay somewhere else. We called and they just said they needed a part and the part had not arrived. No other offer to fix or accommodate. Just sorry. I was upset because I was not told and they knew it was an issue.
Overall, I would not stay here again. I regret I stayed here at all. I would have rated this lower but was offered $50 of the $175 cleaning fee because I showed evidence of how dirty the floor was.
There were too many problems for us but maybe will be better for another family since I brought it all to their attention.