Communication with Reid was excellent. He was quick to respond and readily available if needed. The unit was exactly as described. Nothing fancy, but it had what I needed and was clean. There was a new role of paper towels, plenty of bath towels and also plenty of silverware, etc in the kitchen. The area was average, up and coming. It was an easy 10 minute walk to all the buzz downtown Asheville. I walked alone at night without any issues. Reid was very helpful suggesting places to eat in the area. The only suggestion is to ask Reid where the breaker box is located in case the electricity goes out. The power went out late at night and I had to check out early the next morning. I wasn't able to find a breaker box to solve the issue. So, it was a bit of a pain. Also, I didn't really like that the main door didn't have a dead bolt. With the power out and not the best lock, I had a hard time sleeping since I was by myself.