Nice enough folks, tiny house was not fit for cold weather stay. Extremely cold and drafty (not well insulated) even with the tiny open flame heater on. When I inquired about extra propane for the upcoming sub-freezing temperatures, I was told I could go pick up another tank if it made me feel better. A tiny tank would not have lasted through that cold. I checked out after a couple days and into a hotel with my daughter and dogs for fear of running out of heat. I was only ever offered a "I wish this wasn't happening" or " I'm sorry." And then the pipes broke and even damaged some of my belongings. I know they don't control freak weather but sometimes I'm sorry doesn't go far if your dwelling is not well built for winter. OH WAIT... I did receive a refund for $149, which didn't even cover one night in a hotel. I'm not sure where they came up with that as a fair amount. I did dispute with my cc and got my full refund.