Grace was very accommodating and clearly communicated very quickly with our few small questions. Although we intended on meeting Grace, our schedules prevented us from doing so (we really wanted to formally meet her pups too!) The cottage is in a quiet location and about 25 minutes from DT Asheville. It was super dog friendly, including a full good sized fenced in area. This was a good sized space. There were only two of us, but would be great for a small family with the futon downstairs. There is a full kitchen with all the necessities to cook and a full fridge! We loved this space and would absolutely recommend it.