Norma and Jim are such kind souls. They really go above and beyond to make sure you have a trip in Asheville. Upon checking in, they gave us a very thorough tour so we knew exactly where to find things and how to operate the various features (heat, air, lights, etc). The same info is also written on cards and placed around the rooms in case you need to refer back. After long days of hiking and brewery tours, it was so nice to unwind at Norma's. They also have a book shelf of reference material that include hiking guides, Asheville tourism/to-do pamphlets, and more. Definitely an Airbnb worth checking out!