Let's start out with the good. The location is PERFECT and walking distance to all the best restaurants and breweries. It is great value for the spot. Parking was kind of inconvenient and expensive but that's to be expected for such a good location. The unit itself is really cute and love the open layout.
Now for the BAD... Me and my group got in late around 10pm and the door deadbolt was broken. We called the property management company and while the customer service person was very nice, told us that we would have to wait an hour to get a callback from the actual property manager which I guess is par for the course when it comes to those mega large management companies. Me and my group weren't going to wait outside in 30 degree weather with our luggage just for a callback so we resigned to find the nearest hotel and stay there our first night. I received a text from the property manager and he/she proceeded to try to get my to go back and take a picture of the lock. I told him we tried 20 times in different ways and the deadbolt is definitely broken and I am not going back out in the cold at midnight just to take a picture of the deadbolt. He then replied, the deadbolt is not broken which is pretty bad customer service. Let's gaslight my guest when it's our fault we didn't ensure the deadbolt worked before our stay. Low and behold the next morning they let us know that the deadbolt was infact broken and had been replaced. We were able to get into the loft and enjoy the rest of our stay.