Michelle was very welcoming and the room is perfectly located. Only a few minutes to downtown and the river arts district. The new Biscuit Head Biltmore Drive location is also just around the corner (get the gravy flight, it was amazing). We had everything we needed and Michelle afforded us wonderful privacy. The only slight drawback was that the bed creaked and woke me up a couple times, but I still feel I slept well. And Michelle mentioned that a bed replacement was next on her list of improvements to make. Overall, we loved Asheville and this room gave us a great springboard to see everything.