Ricky was super responsive and always available during our stay. He even helped out with some tech difficulties I was having. The house is awesome and we enjoyed it immensely. I loved the tranquil setting high in the trees...it almost felt like an adult treehouse! It is super close to downtown and even closer to the hip West Asheville. The fridge was stocked way and above normal. I would HIGHLY recommend this house to anyone in need of 2-3 rooms. As a Airbnb host myself, I was impressed with some of the details in the house and liked them so much, I'll be using them myself in my properties.