The communication was very good. A few days before check in Anne provided me all the information needed and was very nice. When I checked in I found everything exactly as described. I met Anne later that evening and she was very nice and helpful with all my questions since it was my first time in Asheville. The studio is perfect for a single traveler. It is tiny but it has everything you need. There is also a book with suggestions on things to do in town. The studio is also very very clean and it has a nice view on the woods. I found the bed very comfortable and I had the best sleep. I could walk everywhere from the studio and I found the neighborhood very safe even when walking back at night. Overall I had the best time and I can't wait to go back.