Robert was ready and willing to assist and provide help when needed. Unfortunately, the water heater needed repair on our first night at the unit so Robert and the worker were in and out of our unit making repairs until late at night. This is no fault of Robert and he apologized and did his best to be accommodating, but it definitely impacted our experience on the first night. The view, hot tub, and unit were gorgeous. Robert and his wife did step out one night so we had a bit more privacy which was nice because on nights where they were in the house we could hear them and the dog walking around through the ceiling. Please note that the driveway is very steep and got very icy in the snow so plan accordingly if you are going to be visiting when there's icy or snowy weather in the forecast. Overall, we enjoyed our experience (and definitely the convenient location, the view, and the hot tub!), but we will probably opt for a more private feeling ABNB experience next time.