Don’t book with this company without trip insurance. Unfortunately, my 2 yr old daughter got very sick 2 days before we were to travel. I spent hours with Turnkey and Airbnb trying to reschedule our stay because we would not travel since my 2 year old was sick. They would not allow us to reschedule and we forfeited over $600 due to their “policies.” Ironic that they had a stated cancellation policy but no restrictions listed for rescheduling until I requested to do so. Lesson learned, there is no place for these businesses on a platform like Airbnb. Stay away unless you are immune from unfortunate events.