Kathy was very communicative from the get go! She was in touch shortly after we booked the reservation, left a nice note along with some local beer for us and root beer for our kids, and made the check in/out process easy and clear. The place was immaculate and everything we needed for a long weekend in Asheville as a family of 5 (just make sure your kids don't mind sleeping on a couch and sharing one bathroom). The location was perfect - close to the freeway and just 5 minutes from downtown and quick access to the highway for day trips.