Being a Super Host myself, I normally would never consider posting a bad review about another property… However, this was horrible situation and their lack of resolving our issues or proper communication compelled me to share as a public review
We visited Asheville in August. Yes, it was hot as Hades and it was just our luck that the apartment’s air conditioning was not working properly. It was cool but unbearably humid & clammy. Everyone in our party was complaining and found it very difficult to sleep, the sheets felt moist on you even with fans on high.
The only time I have ever experienced this in the past was when someone turned the fan to ON instead of auto (on the thermostat) and my home became a tropical rainforest.
I called Towns and at first they were responsive. They said they would have someone come out. What happened next was, what I felt, was a violation of our privacy. They had someone come - they didn’t confirm with us, they didn’t tell us for sure they were coming and never gave us a time. We had our personal items out and expensive property unprotected. When we heard “someone already came”. We all were shocked and everyone felt uncomfortable.
As a host, If a guest asks me for something, I tell them I will drop it off at this _____ time and then I come then, leave it protected on the porch and message them that it is there when I leave. That is how important privacy is to me.
I didn’t like the feeling that someone was in the apartment that we rented without agreeing to a time or aware of their presence.
After that the air still was not fixed. I messaged Towns Management and told them it is still super humid in the apartment. They said they would have a more experienced Tech come out Sunday, the next day (day 2 of our 3 day stay with no air conditioning). I said that isn’t ok.
To us, these are horrible conditions to try to sleep in. No response. Nothing! Multiple texts sent without a response.
Then Sunday morning a knock at our door. I was not dressed, I only cracked the door to communicate and it was an AC guy saying he is here to look at the AC. I was shocked! I mean isn’t it normal to call ahead? To arrange a time? I still had people sleeping I here! I sent him away with the understanding he would come back at 12:30pm. We never heard from either again.
Now let’s address the condition of the apartment.
1. it had grossly stained rug in the living room.
2. Horrible tasting water (no one could drink)
3. Janky dishwasher that was so loud we thought it was going to break.
4. The “laundry room” is in the hallway which is shared. Not a problem but it is not a laundry room - it is a laundry closet. One miniature stackable washer and dryer combo. If someone is using the laundry - too bad. They said they provided laundry detergent which there wasn’t any.
5. The bathroom sink would not drain because of a broken plunger.
6. The bathroom faucet was hard to get it to stop running.
All of those issues we would have overlooked IF it weren’t for the uninhabitable conditions with the air conditioning and their failure to have any empathy or communication.
We filed a complaint with Airbnb to take action. We will see where it goes!