Bronwen was communicative, professional, super friendly and had a lot of great tips on things to do in Asheville. The room itself was like an antique work of art - in that every piece of furniture/decorative piece was well thought out and well-placed. The sheets, bedding, and towels were as clean and soft as anything in a 5-star hotel. The complimentary drinks and snacks were hands down the best of any place I've ever stayed at. If her dog Moo-moo is outside you can reach over the fence and give her a pet! I highly recommend staying here!