Alan was accessible by message or phone and was very helpful. He was very personable. He was available if needed but left you to yourself and your privacy. He offered suggestions about local attractions, such as hiking trails and breweries. The loft was very unique in the best of ways. My wife and I loved it. Read the description of the place and it tells all you need to know. No hidden surprises. If we go back to Asheville, I know where we are staying!