Communication with Irma was practically nonexistent. After multiple attempts to reach her 3 days before our stay; text, AB&B email and calling (only to get the dreaded non working message), I had to reach out to AB&B customer service. About an hour later, she finally called me and promptly made it clear how annoyed she was that she had multiple attempts from ABB to reach her. After making sure my reservation still stood and getting a working number from her, she abruptly hung up for another call.
Fast forward to Friday, I texted and emailed her when we were about 1 1/2-2 hours out, yet again....absolutely no response. We arrived at her place and she wasn't there. I called, finally getting her only to find out she wasn't at the unit, that the apartment might be open and just go on in. Thankfully it was open and we let ourselves in.
On top of no communication from her, we also never received any checkin/check out information. So we had no idea how to work stuff, where items would be or what to do upon check out (thankfully I've stayed at quite a few AirB&B's, so I know to tidy up, pile towels., collect trash etc). But once again, lack of communication. Irma only talked to us 1 time, about 1 hour after we let ourselves in to see if we needed anything at that point. Unfortunately, we hadn't been there long enough to miss anything and had already figured out the house ourselves.
As for cleanliness, it wasn't great. I realize she allows pets, but the carpets and floors had a good bit of visible clumps of hair and bits of dog food/treats we stepped on. That's just unacceptable. There weren't any trash bags to refill/use as well.
The location description was spot on. There are quite a few nice places to eat (go to City Bakery - delicious!) and it was only a short drive to The Biltmore.
Unfortunately, I wouldn't recommend her place to anyone that values communication from a host and basic cleanliness from a pet friendly place.