Not the best place for a family. Dead mouse in the second bedroom upon arrival and the bottom of the fridge was full of water. The downstairs neighbors blast music early the morning and it's heard through the vents. I understand all of these things are out of the owner's hands and things like this happen. However, the host emailed an extremely passive response stating 'this has never happened...i did a walk through and didn't see anything...ever since i purchased the place we haven't had a mouse problem...' (insinuating we made this up?) I would have appreciated at least a credit on the cleaning fee or some sort of reimbursement for the troubles.