We were really excited for this trip, but left very disappointed with this Airbnb. I would not recommend. We stayed for a 6 days/ 5 nights. House was fine and as expected, but our MAIN reason we selected this Airbnb and pushed our own budget was for the hot tub. I went with my older mother and my brother who suffers from debilitating arthritis. We sought out a place with a hot tub specifically as a vacation/remedy to their pain. I told the host this was the main reason we selected to stay with them. They claim their hot tub is new, but we had issues the entire time. From the time we got there it was not working right and found ourselves running out of the hot tub shivering and straight into the shower to warm up. It never got to the set temperature. I read their manual on it & called/messaged her. If we did get in it, the temperature always dropped (it never even got to the set temperature with the cover on either). Felt more like lukewarm bath water. I even took a picture when it was at 88.. set for 104. She came out and reset the outlet.. didn't do a thing. Then again, we contacted them and they came out did nothing/ couldn't fix it but said to make sure we turned off the jets. Did that, did all the things - never worked correctly. She then texted me saying they would refund us $129 for our troubles, but I have not heard a word from them since we left, nor received said refund.
I called Jennifer and messaged her numerous times. The hot tub never got to the set temperature until the last day (and when it was warm outside), but to top it off when my 65 year old Mom was in the hot tub the last day and enjoying the yard, their landscaping crew shows up. In my swimsuit I go over to them and ask them to not mow right now. That we have already had issues with our stay and we were literally leaving the next morning. The man I spoke to (3rd party) said he saw our cars there and he called the owner saying "There are people there and he didn't feel like he should mow while we were there" and the owner's response to him was "It's fine. Go ahead." The landscaping crew had more respect for us than the hosts themselves. I try to not let things escalate, but my Mother who hasn't been on vacation in 15 years... was livid and understandingly very disappointed. I reached out over numerous days and tried to give them benefit of the doubt, but by our final day we were done with that place.
For their "customer service," I do not recommend.