Our experience was much the same as other reviewers - Brennen and Sheila were kind, thoughtful, and made them selves available if we needed them during our four day stay. The beds and couches were very comfortable and the house was well-equipped and sparkling clean. We had full use of the washer and dryer (important with little ones!) , and Brennen came quickly when the washer quit working. It was simply a breaker, but I have no doubt he would have had a repair done if necessary. We felt very much like our comfort was their number one priority. Thanks, folks!