Abbey is fantastic! I have extremely sensitive skin so I messaged Abbey the Monday before I arrived to inquire about the kind of detergent she uses to determine if I needed to bring my own linens or not. She let me know what she uses to wash the linens and I knew those products were not safe for sensitive skin. I had begun planning to pack my own linens until she reached out to me to let me know that she had purchased some free and clear detergent and washed the bed and bath linens plus the blankets. She went out of her way to make sure the stay was fantastic! We really enjoyed the location and the proximity to everything! It took less than 10 minutes to get to everything and the Biltmore Estate entrance was about 8 minutes away!