Pablo was great even before we booked his wonderful home - he answered all the questions I had about the house that I wanted to confirm before I booked for our vacation to Asheville. The house did not disappoint! It was the perfect home base for us, basically 15-20 minutes from everything, except the Biltmore which was maybe 30-35. The 3 bedrooms and 2 baths on the main level worked great for parents and 2 teens, and the kitchen was great for making breakfast before setting out for the day and keeping cold water and gatorade well-stocked for the HOT week we were there. Living room was comfy to watch tv (for the little time was actually chilled), and my husband loved the portable speaker to play music. And through it all, if we needed anything, or had any questions, Pablo was only a quick text away. His response time was amazing! Oh, and the deer visits were a nice bonus too. :-)