I booked this room several weeks out to crash at when I had an evening planned in Asheville, planning to come in after a concert.
We had a great time in Asheville, and the weather quickly shifted to extremely cold and pouring rain... around 1:30am, I arrived at the hotel, soaking wet, hoping to get into the room quickly and recoup before heading out in a few hours.
I began the check-in process with Alex, the security guard (no front desk staff after hours), he took my license and went through the motions. He then asked if anyone else would be staying with me, and I told him I had a friend from Weaverville who did go to the concert with me and would be staying.
On that note HE REFUSED SERVICE because "she was a local". She didn't have anything to do with the booking. I'm from out of town. I tried to negotiate with Alex, but he was extremely inconsiderate and forced us back out into the terribly cold and wet weather at 2am. I was extremely nice and professional. What an asshole.