Furnace did not work on arrival. 2 HVAC companies came on 2 different days, and it still did not work (one said it was irreparable and needed replacing). With 2 infants under 4 months, 2 2yo, a son undergoing chemo treatments for cancer, and the weather forecasted to be in single digits the remainder of our trip, we decided it was not safe for us to stay in a home without heat.
We also noted the following other safety issues with the house:
•water heater had a leak with water on the floor.
•mouse droppings downstairs.
•outside downstairs door did not latch and had a large gap (no weatherstripping) letting cold air in.
•black mold on a ceiling panel and surrounding ceiling downstairs (water leaked onto one of our suitcases).
•plug under bar did not have a faceplate with exposed live wires.
We asked for a refund for at least the 4 days we did not use. They only refunded about 2 days despite the huge inconvenience for us to find a place to accommodate 15 3 days before Christmas.