My wife and I visited Asheville for a few days in July and we had a wonderful stay at The Hideaway. The location is great; the place is tucked away on a quiet residential street just a few minutes drive from the downtown area and West Asheville. Lulu met us on arrival and showed us around the place. She was very friendly and helpful.
The interior decor is great and there were really nice amenities. Matt and Lulu left some local beer in the fridge (and some tea for my pregnant wife), and the TV/Roku setup was perfect -- there's even ad-free Hulu. The back porch is set up with lounge chairs and offers a peaceful view into nature. It's a nice place to relax for some quiet moments.
Matt and Lulu even checked in with us after about a day just to make sure everything was going all right and see if we needed anything. All of our encounters with them, digital or in-person, were easy and friendly, and it was a pleasure staying at their place.