We had a disappointing experience. But I suspect it was a rare fluke and not something most guests should expect. We arrived an hour after the start of check in time (six hours after check out time for previous guest) to discover the place hadn't been cleaned yet. Beds were unmade and slept-in from previous guests. Towels were scattered all over the bathroom floor. When I contacted the host she was very professional and apologetic, and refunded us $100 off of our two night stay. Turns out the cleaners had something urgent come up and didn't notify the host. When they finally showed up a few hours later, we went out to eat to give them time to clean, which was unfortunate because we'd planned to make dinner in. They cleaned quicker than usual so we didn't have to wait too long, but that showed. We didn't have enough towels because they didn't have time to do a full laundry cycle and we smelled perfume on the pillowcases. My 83 year old aunt said it was her first and last time at an airbnb. But although our stay wasn't great, the place is otherwise quite nice (if a bit smaller than it seemed in photos) and our experience isn't something one should normally expect.