My in-laws and my family had a great stay at Michael's property. Check-in/Check-out was easy as it was a door code, so no worrying about a key. The home was clean minus some minor staining on the couch, which Michael addressed. I was impressed with his communication. My husband and I arrived late on Thursday, only to find that the pack and play that was included in the home was not locking properly. I quickly shot Michael a message at 11pm and by morning I had a response. A brand new pack and play was delivered the before noon!