Karen was very nicely able to accommodate my us for a last minute trip to get away from the Florida heat. We did not get a chance to meet, as she was traveling to visit family. Everything went as planned and check in and out was not an issue. There was coffee, fruit, english muffins and more for our breakfast, which was great. The bed was probably a little too comfortable as we spent more time sleeping in than we normally do. Not a bad thing on vacation. Thanks for everything!