This was our worst Airbnb experience yet!! Not only because of the rental agency, but also because of Airbnb's customer service. We found active mold/mildew in the grout of the tile work around the shower (the bathroom seemed like it was straight out of the 70's). Also, we found an open bleach container stored in the cabinets with the pots and pans for cooking (extremely unsafe!!) and the tub/shower drain was stuck closed. Black Bear denied any knowledge of the bleach container, stating that "their cleaners only use organic cleaning supplies" and tried to say that the mold/mildew in the shower was inactive and just stained in the grout due to it "being an older bathroom". I literally scrapped the mold/mildew off the grout with my fingernail, so definitely not a stain. Black Bear did, however, send a cleaner out, and we were happy with the results. The tile grout was very clean afterwards and he even got the drain to stay open. They also issued a full refund due to these health hazards, but this led to us being kicked out early because Airbnb customer service told me they had to cancel the reservation in order to issue the refund, which, I have since learned, was not the case. I will most likely not book anything listed by Black Bear in the future, and I might not even use Airbnb at all from here on out.