As expected. Staff were helpful, knowledgeable and quick. We brought two dogs, medium and large sized. The luggage cart were really helpful with getting the crates up to the room. Room was as expected. Staying on a Saturday night with dogs facing the street was very very noisy. We didn’t get much sleep. And the pillows weren’t great. They were small and square sized like decorative pillows wrapped in pillow cases. Overall, knowing what it is, I’d stay again if I had to and bring my own pillows. But there’s no false advertisement here. So I give 4 stars.