Upon arrival we were able to gain access to the loft just as Sharon described. The loft looked just as lovely as the photos. The decor and coziness was superior to any place we have previously stayed. We arrived to a thoughtful welcoming gift and note letting us know we could reach out to them at any time. But there was no need to. It was truly a relaxing home away from home and in a convenient location to downtown Asheville. I wouldn't hesitate to book a stay!