The communication and check-in process was good and very clear. It felt very secure once on-site (numerous codes, locks, etc). The space was very clean and quite large - definitely matched the pictures online. All the needed amenities were there. The location was right across from a bus stop and a few locals did tell me to make sure I was aware of my surroundings at night, which was a little disconcerting upon my arrival (I felt safe the whole time), but it was otherwise very close and in walking distance to all the Asheville locations you would want to go to.