Just as pictured. Personal welcome card. Kelle asked a few days before our stay for preference of coffee or tea and sparkling water as well as simple snacks. She also called the Biltmore to check restrictions and updated us on Asheville's current restrictions prior to arrival. Snow was forecasted and she called to ensure us we would be able to get to the main road from her home; not a difficult drive but for those not familiar with snow, it could be concerning. She also provided where she purchased some of the bedding that we liked.