The unit, one of two upstairs apartments in a house directly(!) across a small street from Whole Foods, was well insulated as nighttime temperature dropped below freezing. The bed was comfortable, and the TV (with Roku) / internet / microwave / fridge / coffeemaker worked well. Reid's communication with us was rapid and effective as we checked in, and he worked quickly when we needed to resolve a natural gas odor emanating from the oven and a moldy shower curtain. We didn't get a chance to use it, but the living room coffeetable has built-in chess and backgammon boards. Very cool!