We searched for somewhere to stay for my wife, my 1 year old daughter and myself. This was one of the first places that came up. I read a few of the reviews before hand, but definitely missed some key points. Now normally, a lot of this stuff would not bother us, but since we travelled with a 1 year old, it changed a whole lot.
The check in process was fairly easy. Make sure you use the bottom garage, not the top. There are about 5 different codes you have to use throughout the building. They give they to you ahead of time, but I would write them down to make it easier.
The location is central to breweries, Biltmore and other fun activities, and that was a positive. It is directly across from the bus station and a concert venue as well. You get some interesting people because of the bus station. And they had a concert one night, which we could hear the music throughout our unit. Normally, this wouldn’t bother us, but it did keep waking our 1 year old. Also, regarding location, there is a poke shop on the bottom level and the smell of this goes throughout the building and does smell a little in the unit itself.
Regarding the unit itself, it was very clean, and did have everything we needed in it. Directly below the unit is a industrial garage door. It opens and closes very frequently, and regardless of what other people say, it was not quiet. It woke us up numerous times throughout the night. We also had two sound machines going. There is a parking lot right outside the bedroom door, and one of the nights we stayed, cars were playing constant music, doing donuts in the parking lot, and lots of yelling talking, which again, woke us and our daughter up.
The neighbor above the unit was very very loud both nights and you could hear every step they took. The doors in the unit also creak very loudly on opening and closing every one of them.
Finally, they were doing maintenance in the garage directly below our unit, and woke our daughter up again the day after we got there.
Again, most of the things wouldn’t normally bother us. But this was labeled as family friendly, and it is clearly not family friendly. If you are a family, a light sleeper or noise bothers you, I would not recommend staying here, as this is what we dealt with our whole experience.
I messaged Towns during our stay. I have also reached out to them after our stay and awaiting a response.