House was nice as expected and the location was great. Listing is as advertised.
Worst customer service I’ve experienced before on Airbnb. Be sure to contact the manager to get portal info before you leave for your trip
To avoid potential issues.
Check in was extremely stressful and owner/mgmt company was not available to assist in a timely manner..
We were an hour away from check in and didn’t receive the details for checking in. Multiple attempts were made to contact owner/mgmt company with no response. Finally had to contact Airbnb and once they contacted the owner/mgmt company, we were immediately provided with the access code. Thankfully Airbnb was able to assist.
We had additional questions but were unable to get answers as the owner/mgmt company made it clear that the only assistance they were going to provide us was whatever they wrote on the listing info “found within the portal that was emailed to us.” Told them at least 4 times that we never received the email with portal info from the mgmt company. Not sure if there’s a glitch in their system or not, but as someone who also owns Airbnbs, I’d have a talk with the mgmt company before losing more customers in the future. We def won’t use Carolina Morning properties again.