My stay in Asheville aligned with 0 degree temps that led to a power outage at the property my first night. Jess was very communicative and apologetic, and power still was not restored the next morning. She made every effort at accommodation and offered a refund if I needed to move to a hotel. I was going hiking anyway so waited it out, and power was restored by the time I returned to the unit. Obviously no power in freezing temps was not ideal, but also 100% beyond the hosts' control. What was in their control was their response, which was very accommodating and appreciated. And they did refund part of my stay.
The place itself was clean, cute, and very comfy (power outage notwithstanding). Perfect home base for a traveler venturing out into the mountains and city by day, and Jess was very personable, communicative, and accommodating.