Michael is a great host, easy to communicate with, hospitable and easy to reach with quick response. The room, unfortunately for us was not the best. My granddaughter has asthma issues and the room was damp despite the large dehumidifier in the corner, so we had to leave. Asheville has had a lot of rain this summer so that, I'm sure, was the problem. Michael was easy to deal with and gave me a full refund so I wouldn't rule out the room in the future. It was a large space and seemed to be well equipped but, unfortunately, we had to leave this time. The location was great and I had hoped to take some of the walks close by. Perhaps next time.