Kathy is an excellent communicator; very prompt and accurate. The cottage was as described, nicely decorated with lots of extra amenities (slippers, very well stocked kitchen, and more). We had a toddler traveling with us, so she brought us books, toys, a pack 'n play and stroller and even went out and purchased child proofing items and a baby gate! The location is excellent and close to everything as described. I would highly recommend a stay here!