The arrival was a little rocky due to the strong gas smell in the cottage due to a burner being left on, but we opened all the screened windows and doors for about an hour and a half and the smell dissipated. Alicia was working so she wasn't able to assist but she was gracious that we stuck it out and gave us a credit without us asking. She was very concerned and wished she could help. The cottage is amazing! It's perfect in every way! I loved the decorations! the old stove as a side table! such a neat piece! I seriously loved all the little amenities and nice touches throughout the place... the flashlight in the bowl above the stove, the cute plates, the spice rack, the umbrellas hanging by the door. All the wash cloths and hand towels were very handy in the small cabinet in the bedroom perfectly folded and everything! If I'm ever in asheville again, I hope to stay at Alicia's place again!