I have never left a negative review on Airbnb, but this was 1000% my worst Airbnb experience so here goes: DO NOT rent with Evolve Vacation Rental. I booked this place about 3 weeks out from my trip, and realized three days after I made the reservation that I had booked a night longer than I needed. I submitted a change request, and mutiple reminder messages, but didn't receive any communication from the host about my request until 7 days after I submitted it, by which point I had moved into the window where I wouldn't receive any refund if I cancelled, per their strict cancellation policy. In order to receive a response I had to call the company and navigate through their extensive pre-recorded answering service. Hint: if you call and say you booked through Airbnb, they say you have to contact them through Airbnb messenger (where I had been attempting to contact them) and it disconnects you. In order to navigate through this and talk to real human, I had to say I had booked directly through their site, and I was finally able to talk to someone who could help.
The first time I called, after 7 days of no response, a representative named Evan answered, and finally accepted my change request through Airbnb. He also claimed that Evolve couldn't give me a discount for my other two booked nights for my trouble, and that Airbnb would need to based on the circumstances. He promised he would send me the phone number to arrange it with Airbnb through messenger (as I was driving after waiting on hold for 45 minutes, I couldn't take down the number directly). Yet again, I never heard from them. It's now 3 days out from my trip.
So I called back, navigated again through their messaging system, and with another hour of my life wasted, asked directly to speak to a manager about a discount for the remainder of my stay, as I couldn't receive any refund if I cancelled at that point (though I would have preferred, at this point, a full cancellation). He used excuses about it being a holiday weekend (my booking was a week after Labor Day Weekend) which is why I had had trouble. Keep in mind I had booked almost three weeks prior to this point. He begrudgingly gave me a $50 discount, again promised to send the phone number for Airbnb, and I haven't heard from them since.
The house photos were obviously quite dressed up from the rental company. The backyard with the firepit is overseen by the neighbor, so there's very little privacy. The house itself was pretty basic, and with the amount I had spent (about $250/night even with the $50 "discount") and the trouble I had, I was shocked to see it had a requirement of stripping the bed and taking out the garbage and recycling before checkout (or you'll get charged more!!!) I found there were basic amenities missing that I can't recall ever not seeing at an Airbnb; I had to request bar soap, a sponge (though it's a requirement to do the dishes), and coffee (though there was filters, a maker, and even creamer.)
The kindest thing I can say about this place is that the homeowner contact, Paula, was very responsive once I got her phone number 1 week out from my stay. They even left a bottle of wine for all of the trouble I had had. She couldn't accept my request directly through Airbnb (though she could see what was happening) because the rental company would charge her more. She did say that a similar situation had happened with a previous guest.