As we were a few hours from arriving at our reserved place, Asheville experienced a water main break and many houses, including the AirBNB we originally reserved, were without water. In short order, we worked with the host to locate another one of their properties. Our GPS did not give clear directions to the new property, so the host stayed on the phone with us to give directions as we were nearing the property. We were not only thrilled with the new property, but in my opinion, the host went well beyond what they were required to get us settled in very short notice and under adverse conditions. We were really pleased!