The house and location were ideal. The house is delightful. Price was right if there weren't any problems.
I was in the house for 4 hours. From 4pm check-in until I left at 8pm the outside temp was in the 20s and overnight it was predicted to go even lower. I was ready to do a couple hours of work on the internet and go to bed early.
On arrival the A/C was on and the heater was not working. The tv didn't work and neither did the Wi-Fi. Over the next 4 hours I had several text message exchanges with the host(s) trying to resolve these issues. At one point I was asked to go outside and find the electrical powerbox and do a reset. I tried many ways to get all these devices to work without success. I finally called Airbnb and had a long conversation with them. At one point I was on hold for 45 min. I was wearing a heavy winter coat thru out all of this. I finally decided I needed to take care of me and left to find another place for the night.