While in route from Michigan to NC, our original hosts had a flood and cancelled our reservation. Obviously not their fault, but 5 hours into a 2 week road trip we were a little nervous. Enter AirBNB customer service and Renee. She quickly booked us and the adorable space was ready when we arrived. Her recommendations for restaurants and breweries were fantastic, the studio perfect, clean and quiet and our stay was fabulous. She went out of her way to save the day and we couldn't be more grateful.