The Ashvilla was an experience. Before arrival we sent an email with a question and never received a response. Ended up filling my carry-on with an unnecessary item.This airbnb was nicely located, the place itself is updated and nicely decorated. There are people living above the airbnb who were gone for the weekend so it was nice and quiet. It was a bit noisy early in the morning on our last day when they had returned. We had a four day stay in Asheville and were given two bath towels, two wash cloths and a kitchen towel for a hand towel. The kitchen had all essentials (no dishwasher) although we didn’t use much of it as we dined out and didn’t cook any meals. Bathroom rug could have used a cleaning - there was no bath mat. There were no linens/pillows for the second bed. We called the day we arrived to ask for them (there is a Ashvilla manual with all necessary information and contact phone numbers on the kitchen counter). We called both numbers, the first number the mailbox was full and we couldn’t leave any message. The second number we left a voice message. No one responded to us that night or on Saturday. We received a text message early Sunday morning around 7:00 a.m. We arrived on Friday so were without bedding for two nights. We managed with an extra blanket and took a pillow from the other bed. Ridiculous. The text message we received apologized and asked if there was anything they could do before checkout! We had another night to stay - they didn’t even know that. To make a long story short we received numerous text messages with numerous apologies and apparently the property manager was unaware of which airbnb we were staying in, let alone where the sheets were. We finally received folded sheets dropped off on the bed around 2:00 p.m.on Sunday - we had one night with bedding. They stated they would correct contact information in the manual since it was wrong. Very poor communication all around. I would not recommend this airbnb - my concern is that if something much more significant would have happened we would have been left abandoned without response. Not a comfortable feeling.