I did not meet Lisa but Michele sent me a detailed email & a simple welcome at the apartment. She was very nice and easy to stay in touch with. They included a folder of recommended restaurants and guides for guests. The basement apartment was cozy, clean, and a short 10 min walk to downtown. As another reviewer had mentioned, the blanket for the living room guest was covered in pet hair, so we just took the liberty to wash it due to allergies (the laundry room is located right next to the entrance). Do note that the shower faucet is reversed. Overall, this is definitely a gem. Lisa also has a very cute & friendly pitbull!