Tom was courteous and prompt in his replies. The cottage surpassed its description. One felt at home with the personal decor and the enchantment of the setting with backyard trees and the sound of the running creek. I was also surprised by its convenient location very close to restaurants and downtown. Finally, I appreciated how everything was immaculately clean and well provided - towels, comforters, dishes, etc. I do plan to request another stay on my next visit to Asheville.