Stayed w/5 adults and 9 month old baby. Great proximity to biltmore and downtown. Woke up at 1am to the smell of possible electrical fire and some smoke downstairs that made its way upstairs. Called the 24/7 line and didn’t get an answer even though in the rental agreement it says they are there for emergencies such as this. We left a message. Called the fire dept who came and inspected. No fire but they said we did the right thing. They smelled it too. We opened the windows to air out the fumes and smoke on a 28° night. Had to turn off the heating unit because it was completely iced over. The next morning, after a 2nd call and email request for communication with no conversation with mgmt, a technician came out and found 3-4 burnt wires on the heating unit. Mgmt never communicated with us over the issue until 2 weeks later despite 2 calls and and email. They said there was never a problem. Very unprofessional and the lack of communication in this type of situation is a huge red flag.