We spent two nights at Brent & Tracy's townhouse in Asheville in June 2021. The home is lovely, well-appointed, spacious, and very comfortable. The beds in the master and guest bedrooms had extremely comfortable memory foam mattresses. The sofa and chair/ottoman in the living room are super comfy. Although we did not cook, the house has a chef's kitchen and would be a lovely place to have a dinner party. The master bath was luxurious with a separate jacuzzi tub and shower which worked wonderfully. Hot water was plentiful. Check-in and check-out went smoothly and the owners kindly granted my late check-out request so that I could attend a morning zoom meeting.
There were a few hiccups that no one could have anticipated and that Brent/Tracy dealt with in a very timely and gracious manner. The newly installed central AC condenser was not working upon our arrival. I called Brent who quickly got back to me about the situation. First, he right away offered to comp our first night's stay. That is a classy move by a host who knows what he's doing. Second, he communicated with me throughout about the situation (temporary window AC units were installed the next day) and made every effort to resolve matters within his control. Power went out in the room with the modem after the AC repair person came and Brent was over within 5 minutes to resolve the problem and also a DirecTV issue.
I would stay at Brent and Tracy's home again in a heart beat and give this place my strongest recommendation.