Simms was very accommodating with some difficulties that came up with my travel plans, and kept in touch until I was able to check in. He was up front about some cosmetic damage that had happened with one of the window shades and offered to repair it before I arrived, but it wasn't a big deal and it was nice to know he was on top of it. The yurt itself was very comfortable and well equipped, no complaints at all. Definitely would stay here again on my next trip to Asheville!