Alissa was very responsive when we had questions. Important to note, this is like a basement apartment. You are in the back and downstairs in the house pictured in the listing. The room pictures are accurate. The outside is artsy but a bit unkempt. The inside was clean. There’s no A/C in the bedroom but there is a fan. The window a/c in the living room worked great, so just keep the door open and you’re fine. Alissa had some key amenities: water, tea, coffee, shampoo and conditioner. The bathroom, walkway and studio all have small steps up or down. Ceiling is low, so if you’re over 6 feet, watch your head! TV has Roku with Netflix and Hulu. Location was close to Grove Park Inn and downtown Asheville. We enjoyed our overnight stay.