Karen is just lovely, as is her home. She was very welcoming and greeted us with a bottle of wine. The apartment is even better in person - very private and peaceful. Karen seemed genuinely concerned with our stay (it was pouring the whole time with threats of a hurricane and flash flooding) and she sent us updates of low-lying places to avoid. If we had had any issues I'm sure we would have been able to get a hold of her quickly and easily. Overall a very enjoyable stay!