Karen was very communicative and accommodating. She had great recommendations for the area and the room is stocked with many brochures on things to do in the surrounding area. Close to the airport but did not find it very noisy--the lounge area in particular was very quiet and a great place to sit and read for a bit. The space was as pictured and thoughtfully appointed--loved that she provided plenty of pillow options and good selection of breakfast items which she asked me about ahead of time. You can tell she's done this professionally--great stay!