Our one week stay at cozy air was nice. Bobby and Susie were very friendly, helpful, and quick to respond to any questions or needs that arose. We were initially disappointed to find that the full sized oven did not work, but found that the toaster oven provided was sufficient. While the shower was fine, it was raised and required the use of a small step stool, which was provided. Since our stay was during college bowl week, we were unhappy that the tv did not have the basic cable channels required to watch the games. This was definitely a negative for us. Just a note: the number of steps to get to the suite is substantial.