We didn't get a chance to meet Anne Marie in person but she was very communicative and kind on the phone. The apartment had everything we needed and was comfortable. The only "negative" was the size of the bed (full), but that's only because my boyfriend and I are spoiled by a king size bed at home. The best part about this place is the location. Whoa! What a gorgeous neighborhood, and just minutes away from pretty much everything. If you want to be close to downtown, this is your spot. Also it's close to the Blue Ridge Parkway, which is a beautiful scenic drive.