Jake was immediately responsive to any requests we made during stay and very welcoming. At the same time, it was totally private and we didn't have to interact at all if we didn't want to. The place is lovely and clean and the bed mattress is great-although the sofa bed is not comfortable (but are they ever?). They note this, but be aware there are a long set of stairs down to the apartment, so you will need to be comfortable taking all your stuff up and down stairs. That said, apt is so private and feels very isolated in a good way!