Anne was warm and welcoming. We had a friendly chat when I arrived. Before my arrival whatever questions I had she was able to answer. There's coffee and an assortment of teas, fresh fruit on the counter when arriving, and some breakfast items too! Which were a pleasant surprise. The place is adorably small, exactly as described, and set up to have everything one could need for a short or longer stay. It's perfectly sized for the solo traveler and very cozy to come back to after a long day out and about! The neighborhood is very easy to get around in, walking or driving. Super close to downtown and Biltmore. This was my first airbnb experience, it was wonderful!!