I booked Tom's house for my visiting grandmother, mother, and niece.....they were very impressed and comfortable! Tom met us at the house, showed us around, explained the tv, cell phone (provided for those whose service is unavailable), and let us know if we needed anything, he was a call away.. This was my first experience (and my family's) with airbnb......what a pleasant one! My 3 generations of ladies were impressed, as was I. My mom is used to booking hotels in the area and I just hope that Tom's house is available for all future visits!!