The stay itself ended up being great. the room is cute, clean and well organized. check in was simple, and the location feels safe.
but for this current stay I didnt leave 5 stars only because of the run around when we booked and tried to cancel 10 minutes later, (we had needed somewhere for 3 nights not 2). I messaged Florencia and she said we could call airbnb to cancel (and the description said cancelation possible if done within short time). but I called an airbnb agent who then called her to verify she is willing to cancel-and she was not.
I brought it up to her that it upset me to go out of my way to cancel it when she wasn't going to let me in the first place and knew it was going to be a waste of my time. if she was straight up about what policy she truly represents, I would of been more than happy to work with that.
besides that altercation, the rest of the experience was 5 star, and she was accommodating and helpful with extra stuff I had asked, which I appreciate.