We came to Asheville with our 6-month-old baby to eat tasty food and do a little hiking. Courteney's place was centrally located enough that we were able to walk to several places we wanted to go. But the biggest thing was that Courteney really seemed to care about the experience we had, and that bled through into generosity. She offered us access to all sorts of baby accessories, in case we forgot anything. When we arrived, the cleaners hadn't done their job... But when Courteney found out, not only was she apologetic, she immediately sprang into action. She cleaned up everything herself while we were out to dinner and refunded the cleaning fee, plus a little. To me, that's real customer service. I wouldn't even look around next time I go to Asheville; I'll just stay here again. Seriously, thank you. I think this kind of human-to-human interaction is what makes AirBnB so much better than staying at a hotel.