Communication was awesome and check in/out was super easy. The loft was in a perfect location downtown, with many excellent restaurants and shops within walking distance, but also accessible to highways if you are exploring out of Asheville. Loved the repurposed space. It was on a busy street, yet the bedroom was away from the street so it didn’t bother us. Appreciated the toiletries and coffee. Very well equipped kitchen if you are inclined to cook. Perfect spot for a couple for a week or weekend.