Ellen was very responsive. Her place was in a great location. It was a straight shot to the Biltmore Castle and other local attractions. This was my first experience with Airbnb and I was a little concerned. When I arrived at the location her mother was moving about upstairs, she even walked to my car but never came to meet us. It was hard to get comfortable knowing we were in a strangers home and neither of them would meet us. This may be an Airbnb thing. There was a photo of a washer and dryer included in the listing that the host later confirmed it was not in the "verbiage" so it was not available for use. Secondly, the refrigerator only had a small top shelf to use which was okay but we could not open the refrigerator due to the horrid odor. You could tell the restroom had not been cleaned as there was a layer of hair and dirt on the sink, floor and bathtub. This made us curious if the bed sheets were ever cleaned. Overall the rest of the place was fairly clean. Our first night there, we requested the heat to be turned on and being fully dressed with a comforter we were still very cold. (This coming from someone who is very hot natured) The listing also stated that it was an additional $10 a night to add a guest after two guest were booked. Ellen originally tried to charge us $50 for an additional person (after having 3 booked). When I pointed out that the listing stated $10 she charged my baby sitter $30 for two nights(when her listing said it would be a total of $20, and we had to accommodate sleeping space) .We were advised to leave the money at the top of the steps, again never meeting the host. There is no large walk in closet in the bedroom . Over all for the price it was a great stay. Easy to commute to our destinations and Ellen was okay with us checking in prior to her listed check in time if we wanted to. The space was very spacious and comfortable.