Prompt, detailed communication. Very helpful with any questions that I asked about the area. The location is great for checking out West Asheville and only a 10 min drive to downtown. Just one note for people to pay attention to: it is a kitchenette and does not have a full size cooktop or oven, if that is important to you. Having a portable cooktop and toaster oven was perfectly fine for us in this case. The fenced backyard was great for our dog! We would be happy to stay here again:)