Jonathan is a very friendly and accommodating host. There was a problem with my first apartment, a leaky ceiling from someone upstairs leaving their water running. No fault at all of my host. He promptly responded to my call about this, the building manager showed up in under 10 minutes, I was quickly moved to another apartment in the same building, and issued a refund for that night. I couldn’t have asked for a better experience given the issue with the water and how quickly Jonathan helped find a workable solution!