I rented the Gardenia room and was contacted by the host to switch to Lavander. I obliged. Later on, men who I do not know slept in my room. Host claims that I “took their keys”, but my reservation was clearly for the Lavander room. Showed her email proof, she refused to refund me because they claimed I took their keys. However, why were they sleeping in my room, which is confirmed as my reservation, if I took their keys? Extremely unsafe to allow keys to unlock every room.