My husband, baby, and I decided to take a quick getaway to Asheville and stayed at Jordan’s place. Jordan’s home is very cozy and well stocked with any items you may need! Unfortunately, cleanliness was not a priority and was a huge issue for us (especially with everything going on with COVID). When we arrived, the microwave had smudges all over it and the coffee table had beverage rings and something sticky on it... indicating it had not been cleaned. The carpet and beds were covered in dog hair to the point that my husband and I started changing ourselves and baby in the kitchen to avoid getting covered in hair. I also don’t believe the sheets were cleaned or washed due to debris and smell. The towels smelled strongly of laundry detergent and the sheets didn’t... To make things worse, we woke up to find a ton of rat poop in the corner of the kitchen counter (I wish I could add pictures) and our food was broken in to and eaten. I notified Jordan on day one about the cleanliness and she was quick to respond and offered to refund the cleaning fee. When I notified her about the rats, she asked how to make it right, we responded with a solution, and we have still not heard back from her (30+ hours). I wanted to give her an opportunity to remedy the situation before I took it further and unfortunately she has done nothing to make our experience somewhat better with good customer service. I would not recommend staying at Jordan’s place due to the cleanliness and lack of response to major issues (RATS!).