Megan was very good at keeping me updated on the house closer to our visit and was quick to respond to any questions I had. She does not live at the location, she is a property manager but sounds like she is close to the property if needed. The house itself was very comfortable, fit 9 people relatively comfortably - one person slept on a couch. The location is very convenient to most places in and around Asheville. I would definitely recommend this house to anyone looking for a convenient location to explore Asheville from.