Cal provided excellent customer service. We had issues with the heat while we were there and he went above and beyond to make sure we had everything we needed. He made a fire for us, provided additional firewood and brought a space heater. He quickly responded to any questions we had. The place is located right off the interstate and very close to the Biltmore. I would love to see the place in a warmer time of year to be able to enjoy the porch!