"My wife and I joined another couple for a 4 day trip to North Carolina in
September. we were excited by the presentation of the "Dreamer's Cabin"
and looking forward to a fun celebration. Upon arrival, we were somewhat
disappointed in the overall condition of the cabin, especially the minimal
air conditioning provided. The AC was not running, so the cabin was sultry
and sticky. I then called the contact number, and it was answered by a
lady who identified herself as "working with Annie". I asked about the AC,
and she suggested that we turn on the 3 (tiny!)units, and they would catch
up so we would be comfortable that evening.
I also asked her to have Annie return my call at her convenience. While I
was doing this, My wife and our lady friend checked out the Hot Tub, and
announce that there was no way they would use it. It was not clean enough
for them. I received no response from Annie that day or the next day.
On the 3rd Day (Wednesday) we traveled to the mountains for a wedding
ceremony for our fiends (the primary reason for the trip). We planned to
return to the cabin about 5, then have a wedding dinner at the Biltmore
Inn. When we arrived at the cabin to change, I discovered that I had left
the only provided key inside, and locked up the cabin! What a bummer!
I used my wife's phone to call Annie for help (mine was dead from use in
the mountains), and tried twice to reach Annie. Both times I got Terry's
answering machine. I left messages, but got no response. I finally called
a locksmith, who came to our rescue. $60 later we were in the cabin and
then on our way to Biltmore Inn for a lovely evening. I did call Terry
again (from my phone) to leave a message that we had solved our immediate
problem. I did ask agian that I be contacted by Annie, but when I have yet
to hear a word from her. I would not rent from her again!"