Caitlin is a great host to communicate with. She is quick, kind, and easy to get ahold of.
She allowed us to check in 2hrs early when we arrived into Asheville sooner than we expected.
Downside of this trip that we booked is that we had to cancel it because upon arrival we found cockroaches in the kitchen cabinets. Caitlin was quick to respond back and create a plan for removal of insects or allowed us a full refund if we so desired. We ended up canceling and getting a hotel for peace of mind during our vacation. Caitlin rapidly returned our refund, and was very apologetic.
It was a pretty big inconvenience as we ended up having to spend $400 more than anticipated to get a hotel booked last minute. Caitlin was a pleasure to work with despite all the hassles.