Tia was really responsive throughout the whole weekend. The futons upstairs only sleep 1 adult (maybe 2 kids). They are smaller than a full sized bed. I think the house can sleep max 8 people. (9 if there are kids in the group). Anything more than 10 people is too many for this house. Tia was really nice when trying to accommodate our large group when we had issues and let us leave early.