Eliot literally answered on the first ring and called me by name upon answering. This speaks volumes! He not only knew we were coming...he either entered or remembered my name associated with my number, was ready and receptive knowing when we'd check in to answer any questions we had, but also was super helpful in figuring out a small aspect dealing with security. The house was spotless with small nice 'extras' like fresh cut flowers, and a great personalized list of suggested dining establishments in town. We loved our time here!