My fiancé and I couldn’t check into Karen’s AirBNB because the code to the door didn’t work. Though frustrating, I would have let that slide, because mistakes can happen. However, it was the fact that we couldn’t get ahold of Karen whatsoever that really was frustrating. We messaged her multiple times, with no response, and there was no phone number to call. We called AirBNB’s customer service, and they also couldn’t get ahold of her. We ended up cancelling the trip, and thankfully got a hotel. She ended up messaging us FOUR hours later with a canned marketing response. Like, she sounded like a bot wrote her message (which I am thinking may be the case).
You may think, “oh, that seems like a random mishap, and a code not working isn’t a big deal.” What happens if your toilet overflows or a key utility isn’t working, and Karen takes hours to message you back? For the price she’s charging for this place, she should be appropriately accessible and/or provide a number to call.
Side note: it may have been a blessing we couldn’t stay - it was very loud on a Thursday evening with other renters and city life downstairs.
Save your money and rent somewhere else. Karen ain’t here to make sure your stay is hospitable.