As my booking drew closer I knew I had a conflict with work and messaged Melissa to ask her what her refund policy would be. I messaged her five days prior to the arrival and she told me that I would get a 100% refund within 3 days of check in so I made the decision to hold off anither day and see if I could make arrangements to cover my hours at work . When I tried to cancel four days prior to the booking I was unable to get the refund Airbnb told me to message Melissa - she said she had made a mistake and it was actually five days prior to booking . I find it very ironic that five days prior to booking I asked her for guidance and she told me it was three days- at four days prior to booking she told me too bad that she made a mistake and I would have to essentially live with her mistake she absolutely had no interest in honoring her word. Not cool .