This is my first AirBnb experience. The house, room, bathroom all were comfortable and nice, as far as an old house with character and charm goes. In the neighborhood I noticed several discarded items and Beware Of Dog signs on the properties. I appreciate Alexandra's flexibility to confirm availability within 3 days of the trip. However, since her room was listed as available, I didn't expect to learn that a friend had previously asked to stay there during that time. I cancelled my reservation request after not getting a final response the next morning by 11, at the same time she responded that the logistics had been worked out between her and her friend. I then resubmitted my reservation request with her, but AirBnb needed me to upload a video and verify my information before allowing another request, and explained that it would take 2 hours. It actually took over 6 hours and a third phone call to AirBnb customer service that day. At this point of waiting, Alexandra echoed my frustration by starting her next text with "This is getting silly, I'm surprised it is taking so long...". Texting with Alexandra has overall been amiable, fun, helpful, yet some responses felt delayed because she wasn't always in a position to respond right away. After she accepted the request, I received instructions to GPS to a different address and then continue to the property with detailed directions. On my way to the property, I texted her through the AirBnb app that I should be there in half an hour. Traffic was very thick, and when I apparently took a wrong turn and had not seen a text reply from her, I called and spoke with her to get pointed in the right direction, finally arriving around 20 minutes past our agreed cutoff arrival time. I sincerely apologized for being late, knowing she had planned a commitment and needed to leave shortly after my arrival, and her response felt less welcoming. Alexandra then did and said all the things you would expect a good host to do and say, in a way that felt slightly perturbed. I was carefully introduced to Dojo, a cute, big, lumbering guard dog, who needs some time getting to know new people. Dojo had food in his dish and rushed recklessly past me to protect it each time I walked to the car to get my things. The kitchen was being used at the time I arrived, and the refrigerator was full, so I had to wait until the kitchen was clear to find room to refrigerate my perishables. Alexandra told me to say Dojo's name several times for him to get used to me, which I did, but it wasn't enough for him to overcome traumatic experiences he must have endured before Alexandra rescued him, because when he was sitting calmly and still on his cushion far away from his food dish, I kindly and gently put my hand out low to let him smell...