I received a call at 4:05pm on Friday of check in (5 minutes after we were scheduled to check in), notifying me that they had canceled our reservation. The HVAC system was broken, so the house wasn’t available for use. I shared that we had a group of friends that were already in Asheville, we had traveled several hours to get here. They reported that they were looking into alternative and would get back to me with a solution within the hour. They never called me back and I could not get in touch with anyone. I received an email notification of my refund. All hotels and houses were already booked for the weekend. The lack of communication and follow through was incredibly disappointing.