Susan had prepared the inside of her home for our arrival: lights on, space heaters in place, wine and all necessities.
We had trouble finding the place because the address presented after the payment was not actually the address.
We were traveling due to a medical emergency so I was not detailed oriented and failed to see Susan's note which included the actual address. Once at the home we were fine.
She was unable to shovel the drive or walk way so kindly adjusted our charges!