Melissa was out of town during our stay, but nonetheless she was communicative and helpful. Her mom helped us with the check in and she was very nice and explained where everything was. The place had everything we needed and Melissa has included thoughtful touches and amenities in her guest apartment. The place was also sparkling clean, which we appreciated! The one thing we wished it had, and we understand it doesn’t because it is a basement unit as part of a main house, would be it’s own thermostat. While the temperature setting was normal and perfectly comfortable during the day, my husband sleeps hot and there was only one window screen on the door. That being said, we are used to temps like 68-70F during the night. Otherwise, it was a comfortable stay and only a short drive from downtown Asheville, while being situated in a quiet and safe neighborhood. We would recommend Melissa’s place!