Upon my departure, I told the owner that the toaster did not work correctly. She suggested I do not know how to use a toaster (I do know how to use a toaster) and then accused me of damage that I didn't cause. I haven't experienced such poor customer service in some time from both the homeowner and AirBNB. The request for arbitration with AirBNB resulted in the cost of repairs increasing almost 9 fold. This was the first leg of a two leg trip and, rest assured, at the next house I took extensive pictures upon my arrival and departure to ensure I wouldn't be accused again. This will be my last AirBNB experience.