The location and house were great. Our family had a great time. The kids slid down the driveway for two days before the sun melted all the snow. Our kids can't wait to go back.
The heat was out when we first showed up which was around 7:30 pm on a Friday night. It was snowing and the wind was blowing mightily. It was 39 degrees on the inside of the house. Apparently, there was a bad relay switch on the heating unit, and those things happen. It's how people handle it after the fact that matters.
On contacting Wendy, she immediately got on the phone, and found a repairman willing to come out. God bless the man. He was able to fix it that night. Wendy kept in contact with me until the gentleman showed up. She also immediately refunded that first night without me asking. We slept warmly, and were thankful for everyone stepping up.