First the good news.. this is a beautiful home, clean and well stocked. Just like the picture and description. I rated a 5 star on all categories, except for communication- 1 star. We got to the home and there were dirty towels from the previous guest, the host, Taylor, reached out and explained she didn’t get that cleaned up but would be back in the morning to finish and clean the laundry room. She never showed. My wife decided to do the laundry and quickly realized the washer wasn’t working. I reached out to Taylor and she never answered. The next day we text her personal number to let her know she could contact a repair guy if needed, no answer. During our 3 night stay we never heard from Taylor again, until check out.