I wasn’t sure what the protocol was since this was our first Airbnb experience. Julia was great at reaching out and once I let her know this was our first Airbnb she walked us through the steps and was great about being available for any questions we had along the way. We had our two teenage daughters with us and the four of us felt right at home. The space was cozy, smelled fresh and clean, and the best part of course was the bedding. Super cozy comforters! We would definitely stay at this home again!