The location and space were great; clean, charming, and well stocked with towels, dishes, and other household items.
My complaints are with the checkin and communications. After booking, I received communications from Montana Vacation Rentals requesting my email address to send me checkin information. I said that I did not want to send them my personal email and instead wanted to use the AirBnB app to communicate, but they said it was necessary. I begrudgingly agreed and sent my email address. They then sent me a form I needed to sign and send back. I already agreed to the terms through AirBnB, so I was annoyed to have to accept more terms and do more steps to complete the rental. Then, to make matters worse, I got put on their newsletter! That was one of the exact reasons I didn’t want to send my personal email in the first place! Subsequent communications came via email, instead of the AirBnB app. Once it came time to actually get the door code, I had to download the “Hospitality” app and login with a code they sent me; yet another burdensome step in the checkin process.
The process of parking was also burdensome. The info i was sent said they would have a parking pass in the rental I could use, but then a feed says before arriving, I was sent an email saying that the city switched to digital parking passes and so I needed to provide my license plate. Since I was using a rental car I obviously did not have it. As soon as I got the rental car, I sent over the license plate number but received no confirmation that I was ok to park on the street. Fortunately it didn’t matter as a pass is only needed during the day on weekdays and I was there during a weekend.