I was initially put in a room that was tiny overcrowded (too many beds), and very messy - reminded me of New Delhi, but three times the price. However, when I politely complained to the staff member, she was more than helpful, and put me in a bigger room which was cleaner and more comfortable. There a some minor issues in this hostel (just 1 restroom, that felt like something you'd get in a service station), and it was probably one of the least comfortable places I've stayed in in the US, but the outstanding, friendly, and hardworking staff more than made up for the little discomforts. Thanks a lot and hats off to them.