Leading up to our trip, Sandy communicated extremely well with us. She knew we'd be arriving late at night, so she gave us all of the details we'd need to be able to find where we are staying. When I didn't respond, she sent multiple reminders to make sure that I didn't miss the information.
On our way to Bozeman, we got stuck in a major snow storm. It took us 6 hours just to drive from Spokane to Missoula - there was no way we could make it to Bozeman with the dangerous roads at night. It was Christmas weekend and we were trying to get to our family in Colorado. When I messaged Sandy saying we had to cancel, she said that she had been worried for us traveling on the roads and that she would love to refund as much as she could because that's how she would want to be treated in these circumstances. That made our travels so much better. I can tell she is extremely kind and puts her guests (even if they don't make it there) before herself.
We travel through Bozeman often and I am so excited to stay with Sandy eventually! Thank you for your kindness, Sandy! You're an amazing host!