What an amazing host! I had my elderly in-laws traveling with us. Due to the event we were attending I was not able to check in and meet my in-laws at the location. Ken so kindly helped them carry all there things to the space and cracked the heat up to make sure they were comfortable and even brought an extra space heater for their room. Now let me clarify by the space is NOT cold, my in-laws are always cold. Ken was beyond accommodating and it was so greatly appreciated. This was their first experience at an air bnb and just loved it! Very clean and cozy space!