Communication was great prior to arrival. Key-less entry is always appreciated and worked as expected. Upon entry, was a little worried as the stairs to the apartment were bare plywood. However, once up the stairs the flat is very well-layed out, comfortable and the heating/cooling system is explained well via sign on the wall. The bed is big and comfortable. The pillows, sheets, towels, etc. were of high quality and the coffee making bar was well stocked. The filtered water was much appreciated too. Location is fantastic - can't beat being one block of the downtown area.