I showed up late, and Charles was very accommodating. He was still awake and showed me to my room. Unfortunately, someone else was already sleeping in there. I was tired, and the other guest was in a deep sleep, so I just offered to take her room instead (I wasn't going to kick her out--then have to change the sheets, etc). I was there for only one night, so it wasn't that big of a deal, but mostly a pain. It was especially frustrating the next morning when I needed to use the shared restroom for the room I slept in and had to wait 30 minutes for the other guest to finish her shower... such is life, and not really Charles' fault.
Charles was perfectly nice and very welcoming, but the situation was still a pain---and I'm frustrated that I paid extra for a room with in-suite bathroom and then couldn't access it.