I can speak only to the booking process, as I never made the trip. Which was horrible. I made a booking error and booked the room the day of (when it wasn’t intended until a month later for my friend’s graduation from Harvard). I informed him of the error right away but he reiterated “your reservation is now :)” (as to gloat that it was too late and I’m not getting my money back) At the end of the day it was my fault but compassion, customer service, and professionalism goes a long way. I would not recommend. Be careful with booking not to make a mistake. 😞