Owners were welcoming and helpful by telephone. We never had face to face contact. The unit met all of our needs except that the couch in the large living room was only big enough for two people so we had to sit at the kitchen table when The seven of us were together. Another couple of things that I point out, not to be critical but to help the owners improve their property:
Paper towels would be handy in the kitchen.
It would feel safer if the door to the unit had a lock( we had to secure our valuables in the bedrooms).
There was a TV remote on the coffee table, but oddly, no TV.