Very accommodating. I was moving to Cambridge but had to get here before my lease began, so I needed a Airbnb for a couple weeks. I had so much to do to get car registered and the thousand other things you do when moving to a new state and school, and they were great. Helping me print stuff, bike locks, allowing my parents to stay 3 nights without paying it, reminding me of street clean ups, allowing me to store all my stuff in the Airbnb. It was very hectic for me, but there place served as best it could for my situation. Definitely recommend for others.