Amy & Jon were very prompt to reply, and very kind. Amy's parents live in the building and were very warm and welcoming, too. The flat is very comfortable, with plenty of space for a family or group of friends. Wi-Fi is good, great selection of t.v. channels & music. I felt very secure in the building and in the neighborhood, and had no problem letting my 16 year old son explore on his own. Would definitely stay again.