Our initial communication & interactions with Lindsey were quick & positive. We had very early flights into Boston and she agreed that we could check in early to freshen up & store our bags. Unfortunately, she failed to tell me that someone had booked the home and we wouldn't be able to get in until 3pm.... She told me that 30 minutes before my plane landed in Boston. Luckily we were still able to store our bags in a locked area, but this still affected our plans for the day as many of us had planned to shower and get ready upon our early check in. The home is old & charming, but that came with some bugs. There were spiders in the shower & I killed a bug that was crawling up my arm in the middle of the night in bed. It's a short walk to a subway station & bus stop, which was convenient. However just 2 doors down from the house, you have to walk past a library that has a lot of homeless people lining the sidewalks. They only approached us once, but it definitely made us a little uneasy after that. The front door locks were difficult, sometimes they stuck and were hard to lock/unlock. We thought we may have been locked out one evening and the host said she was out of town and wouldn't be able to come help. Luckily we were able to get in, but we had hoped for a better solution from her. The side sliding door was reinforced with a wooden plank in the track, so that didn't feel very secure either. Every soap dispenser in the bathrooms & kitchen were completely watered down, and we couldn't find a fresh bottle to refill the soap with. Overall we were disappointed in our stay. This is the first airbnb I have left anything less than 5 stars for.