Kind of a bad experience, starting with check in. Gema had messaged me asking at what time I was checking in. Normal check in is 3 pm, but I told her I wasn’t going to get there until about 6:30. She replied my room should be sanitized by then. Instructions for check in said “come in and go up the stairs, take your shoes off”, however outer door is open, but inside door is closed, so I couldn’t get in. Called her, texted her, and messaged her to no reply for 30 min. Finally I see a light come on inside the house and knocked in the window to get her attention, she finally comes out. Told her I have been calling, knocking, messaging. No apologies, she treats it as “oh, come in, it’s not a big deal”, then proceeds to tell me how she only replies quickly to the house phone line, but the number is nowhere to be found on her listing. And then continues, “your room is not ready yet”. I was in disbelief. I ask her to just cancel the reservation, she says it’s too complicated and I will lose the money anyway, and refuses. Continues to tell me how this is not a big deal, when it is not up to her to decide. Very disrespectful when she’s the one who didn’t meet the agreement. Room was supposed to be ready since 3pm, this is 4 hours later. I try to contact airbnb, to see if there’s anything I can do on my side to cancel, but not get charged for her fault. They keep me on hold. She finally “finishes” the room, I decide to give this a try. Later I realize that the trash from previous guest wasn’t even taken out, so I really doubt the room was even sanitized.
Avoid it if you can!
For Gema:
Check in could be fixed as easy as with a lockbox, so that people don’t have to wait for you to check your phone.
Have the room ready by check in, is the least your guests are paying for. Apologize first and foremost when the agreement isn’t being met by you. Do not treat it like “it’s not a big deal” when it is not for you to decide.
Show some respect.