Amy provided good communication prior to arrival, and was on hand to help us as we used the front door.

The space did not fully meet our expectations, as it was much darker than the photos lead us to believe. Whilst the beds were comfortable, overall the property was in a poor state of repair (broken window at the front, towel rail hanging off wall, scuff marks on walls, dishwasher not working) and was not cleaned to our standards, with dust on light fittings and cupboards, and stains in the bathroom and on the hobs.

The amenities were below standard, with thin towels, not enough kitchen utensils, only one mirror, no ironing board and other minor issues.

Amy was quick to fix the issues that could be fixed (extra pillows and cleaning cloths because the dishwasher wasn't working), and the space was large enough for four people, with flexibility around sleeping arrangements thanks to a pull-out bed, and a sofa bed.

The front bedroom suffered for being next to a busy road, so on a night, emergency service sirens and refuse collection woke us up.
The location was good for Cambridge, and Harvard Square is about a mile away.

We did manage to sleep well, but didn't feel that we wanted to spend more time in the apartment than we had to.

Overall - we thought that the property represented poor value, and we were left a little disappointed. However, we did feel safe, and it didn't spoil other aspects of our visit to Boston.