I had a horrible experience with John and this apartment. Instructions for checking in were easy, though the general sketchiness of the entrance did match the warning of other reviews. Fine.
However, when I got to the room, I found multiple dead cockroaches on the floor. Ok, they’re small and dead, maybe I can still make this work? Nope: the entire room literally vibrates and shakes while the fan for the restaurant downstairs is running, which is most of the time.
After 20 minutes of trying to convince myself I could tolerate the conditions, I left the apartment and sent John a message explaining my complaints, including pictures of the dead cockroaches. He refused to provide a refund, insisting that the room was still “pest free” because the cockroaches were dead, and that a vibrating room is fine because that’s just city living.
I had only booked the room literally the day prior to arriving, so it wasn’t as if I had prevented him from renting to someone else by cancelling a long-held reservation. Given his superhost status, I expected he would have apologized and made things right, instead of making his ridiculous claims. Incredibly dishonest.