Louisa gets 5 stars for communication, and for doing her absolute best to accommodate my parents' stay. Positive points: excellent location between Harvard and Central, check-in was easy, large TV, they felt safe. While the space was as advertised, and there were no serious issues, their stay was less than comfortable. Some points were: no outlet in bathroom, no shelf or drawer space, poor lighting, noisy bed (Louisa's husband addressed this promptly). They suggest this space isn't recommended for elderly, or for extended stays.