Bertha communicated well with us, and responded quickly and positively to specific accommodations we asked for. Her apartment was very nice, and we enjoyed staying there. A note: there ARE three bathrooms, but two of them are connected in that they share a common shower/tub with only a curtain separating them. This was fine for our family, but might not be appropriate for separate unrelated families who want to share a home but who don't want a "together" bathroom experience.