I think they just need to get their cleaning service in line. We arrived to find gum wrapper in the toilet, glitter around the sink, and no shampoo, hand soap, trash bags, or paper towels / handtowels. Mike was kind and dropped some items off the next day, but it was a frustrating start. I would echo more blankets would be nice, especially heading into winter. Overall, it was fine; Mike is responsive and it is in a good location.