The location was nice and the initial instructions seemed clear enough. I asked the host to check-in early as my flight arrived early in the morning and was told I could check-in at 12 for an extra fee, no problem. My account was locked as I used a U.S number so I had no access to the private messages or the app, however I saw on an email notification that at 12.20 pm (20 minutes after I was supposed to be able to check-in) the host had told me I would not be able to check-in and I'd have to wait until 3PM.... terrible.
I repeatedly tried calling the host as I couldn't use the app....no answer.
On arrival the house is nice, stairs to the apartment are very dirty and dusty but the apartment is clean. Once in the apartment I was unable to get in the room. Received no answer until about 3.30-4PM after repeatedly calling to let them know the door to the room was jammed and I couldn't get in.
Not "Julia" but a male, perhaps Asian person replied in a bit of broken English telling me there was a trick to opening the door and did not even apologise for the check-in situation or for not answering about 12 phone calls.
The room itself was nice and clean, a bit dark but was ok.
However, poor communication from host made the experience very sour. Would not return.