We had a disappointing stay at Robert’s place and had to find alternative accommodation for the second night. Robert's flat mate contacted us at about 10pm to say that he had had leave early before the previous guests had vacated and so we would have to make our own bed up. This wasn't necessarily a problem but on arrival we discovered that the flat had not been cleaned for some time. The bedroom furniture was covered in a thick layer of dust and the previous guest’s rubbish was still on the bedside table. The two pillows were stained, flat and old. The sheets and single blanket were also stained and did not feel clean. There wasn't a duvet and we only had one towel to share between us.
The shared bathroom was also dirty. My wife refused to use the shower as there was black and red mould growing on the shower curtain and there was a reddish scum mark around the bath. There was a dirty old towel folded up on the floor which we presumed was the bath mat.
Not quite what one expected judging by the feedback from previous guests.
We would have left immediately but for the fact that we had flown in that evening, it was late and we could not access the internet in the flat. There was no information/guide for guests including the internet password. We did not fancy going back out in the pouring rain to find a taxi.
This flat could be wonderful place to stay. It is perfectly situated and a short walk from Harvard Square. An investment in a decent set of new sheets, duvet/comforter & pillows, towels, new shower curtains as well as engaging in a reliable cleaner would make the all the difference.
I cannot fault Airbnb who dealt with this matter quickly and sensibly.