Hong and the staff were very accommodating and helpful. With the request of an early check-in, they tried their best to accommodate and respond to our needs promptly. Similarly, they went above and beyond to offer services outside of their work hours.
Overall, the stay was pleasant. There is a public area on the first floor where they offer coffee and tea in the mornings. The location is a bus away to Harvard square and ~10 minute walk away from the Red line train station, that takes you to downtown Boston. The area was quiet and relatively safe.