The communication was fast and helpful but I had some problems with the cleanliness of the home home itself. There were no trash bags and we had to buy our own. the upstairs bathroom only had a sky vent, no fans, with a very small sink and was missing tile on the floor. the tile that was there was dirty. the kitchen was missing tile that was hidden by a rug. there was a lump under one of the rugs and when I lifted it, there was a bracelet and the whole floor was coated in dust. I looked behind my nightstand and found a lump of hair as big as my hand. there were mystery brown stains on the carpet in a couple of rooms, the washing machine leaked all over the place, the owner left towels in the dryer and never started it so we had to pull moldy towels from the dryer to clean our clothes, the sheets were old so the elastic was worn and they kept coming up off of the mattress, my bedspread had brown stains on it, someone else in the house put their hand in their pillowcase and there was no pillow, just pillow filling, light switches were often located outside of rooms, missing bedskirts, old furniture that was scratchy and smelled weird, very old TV that had only cable and the audio liked to cut in and out, old towels, water damaged walls and ceilings, weird layout, giant floor transitions to trip over. walls are super thin and movement from neighbors or other people in the house were very noticeable. we also had to buy our own ice tray that we left there for future guests. outdated appliances that barely work, stove smells awful, microwave has weird quirks, coffee pot was dirty, dishwasher was not bolted to the wall, the only redeemable quality was that the house was definitely haunted.