I have just had the pleasure of staying in The Treehouse, a wonderful tree-top apartment in a quiet, beautiful street west of Harvard Square. Before booking, I read Janet’s reviews, and was perplexed by the last one by Robert, which stood out as so different from the rest. I found Janet to be considerate, communicative and flexible. Her tour of the property and stunning garden (which she welcomed me to use) was generous and helpful. There was absolutely no condescension in her instructions about how to unlock the tricky front door and how to latch the trash-barrel nook. In fact, I was grateful for them. I have stayed in many Airbnb’s and it’s clear that Janet cares very much about her property as well as her guests. She wore a mask and kept a distance, and I’m sure that if I had wanted a “contactless” check-in, she would have accommodated. I think that some guests might not realize that Airbnb was invented as a more “personal” travel option than an impersonal hotel and maybe some hosts use that model. And if that’s what a guest want, they should only book places with “contactless” check-ins and keys in a coded keybox. But many hosts, the ones I appreciate most, want to make a connection, offer you tips about the neighborhood, and if you return, invite you back at a friendly special rate. So, like the reviews before Robert’s, I give Janet 5 stars in every category. She and the Treehouse deserve it.