I had an issue with the internet connection, which resulted in canceling my stay at John's. I asked for a fast internet connection (I needed it for my work), and despite the reassurances by John for 5G connection, I ended up with a 2.4G, not being able to even send an email. John explained to me that it was my old devices' inability to ''see'' the 5G network (PS: I have an iphone 6S, and a Macbook Pro I bought 2 years ago, and I always update the software). He also claimed that I could use the alternative network (2.4G).
I spent 3 hours trying to prove that I am not an elephant or a prince asking for a functional internet connection. At last, I had to leave the room.
AirBnb proved professional in handling the issue. The Support Unit handled the issue with professionalism, and it addressed my concerns.
I am not a technical expert, but:
a. I have never had an issue with the internet connections, wherever I stayed,
b. Apple reassured me that a network you can't ''see'', simply doesn't exist,
c. At the AirBnb that I currently stay the devices are connected to the internet just fine,
d. The current host was very polite to make sure the internet connection is functional before I secure my stay, without denying my concerns.
Please, make sure you explicitly ask for the internet connection provided. WiFi is not a ''have/have not'' question. It has layers of functionality.
Apart from that, it was an old building, didn't seem renovated for a long time. But the room seemed clean.