The hotel was nice but our check-in process was very difficult. The ID verification did not work on my Android phone, so we told the management and they assured us that someone could check us in when we arrived in person. However, once we arrived there was no one at the desk. We called management repeatedly but our calls kept getting dropped. It was not until we tried the verifiation on an iPhone that we were able to check-in. Every time we spoke with someone it was a new person and we had to re-explain the situation. We were stuck in the lobby for an hour after a day of travel thinking that we would need to find another hotel. In addition, when we explained that the ID verification does not work on Android, the management essentially said "Sorry, I can't help you." It was not a very welcoming experience. The hotel itself, however, was comfortable and as described.