First, please note that the house is three stories, 7 rooms total (which means up to 14 guests) and 2 bathrooms. I asked the host 24 hours ahead of time if I could check in a little early and I got no response. The day of, I made it up to my room and my door did not close or lock all the way. I contacted the host immediately and heard back 45 minutes later to “put all my weight on the door and slam it hard as that door has had issues in the past” in the meantime, I found another Airbnb place to stay due to safety concerns. I left within the hour I arrived and called the host to let them know I had left. I asked about being refunded and they said to contact AirBNB directly. I opened a case with AirBNB and they were not able to get a hold of the host for two days. I called the host personally to see why they hadn’t gotten back to AirBNB and the host said they hadn’t received any calls or messages. The conversation escalated to the host yelling about the issues that occurred and the conversation ended. AirBNB was then able to get a hold of the host and the host provided a $65 refund (I spent $180 overall to stay there) though I did not use the space at all. Overall the situation was handled in an unprofessional manner and the host was not held accountable for their hostility and lack of responsibility. I do not recommend staying here.