Both Nanette and Therman very friendly and very gracious. The room was everything I expected. The bed was comfortable but is a little small so wouldn't be large enough for a couple. It was perfect for a single person. The private bath was spacious and there was plenty of closet space and drawer space for my clothes, etc. The location is perfect for anyone visiting Harvard or MIT. It's near Inman Square and about 10 minutes from the Central station on the Red Line