EMBARRASSING. That is the one word I’d use to describe Sharon as an Air BnB host. I planned a one night stay as I was going to the Red Sox game with my friends. Check in time for my stay was 3pm. I arrived at 335pm and entered the home to find it a complete and total mess. Pillows on the floor, garbage overflowing from the trash can onto the floor, dirty towels all over the bathroom, every single bed completely unmade, and soap bars COVERED in hair. Being that I organized this trip for my friends, I was mortified. I called Sharon to figure out what had gone wrong, and all she had to say was “Aren’t you going to the game? I’ll have it cleaned by then.” No apology, no urgency to fix the matter, nothing. Whether I was going to be in the apartment for every minute of the reservation or whether I was only going to be in there for 5 minutes doesn’t matter. I paid HUNDREDS of dollars and the service was not reciprocated. I reached out to Sharon after the stay to try and work out a fair resolution. Our cleaning fee was $100. I asked her to waive this to make up for the disaster that we walked in to. I didn’t ask for a refund, I didn’t ask for 50 percent discount, I asked for just $100 cleaning fee as my issue was with cleanliness. She denied it and cited me not needing the apartment to be clean until after the Red Sox game as her reason. I find that to be absolutely ridiculous. My activities and my whereabouts after the 3pm check in time have no bearing on her responsibility as a host who GLADLY TOOK MY MONEY to hold up her end of the bargain, and have the home ready for my stay. I would NOT recommend anyone stay in her homes. Not because of the cleaning mishap....but because of how she handled it. No apology, no urgency to fix her mistake, no accountability whatsoever