Both hosts were extremely warm and hospitable! They responded right away when I had a logistical issue, and they were attentive throughout my stay about keeping the room refreshed with towels, etc., but also left the guest space very private most of the time–the ideal balance. The room is cozy but has everything you'd need, and the location is perfect for anything on Harvard's campus. The separate entrance also made it easy to come and go at odd times without worrying about disturbing the hosts, which is a nice setup.