Mazzy was very communicative, friendly and easy to deal with. The apartment is big and well equipped. My son and I were very happy with our 2 night stay. There's lots of room and the beds are comfortable. Only downside was the young child running around in the upstairs apartment very early in the morning. It was nice to feel as if we actually "live" in Cambridge. It's a 10-12 minute walk to the Red Line so convenient to getting pretty well anywhere in Cambridge or Boston. If you're casual and easygoing you'll enjoy this apartment.