Nanette and Therman were wonderful to me. All communication was gentle, clear and honest. The room is very clean and their is a private toilet and sink en suite. There is a bathroom across the hall that is shared but I did not see any other guest during my stay. Nanette and Therman offered me coffee and tea, at night and in the morning. They were present, kind and helpful. I do recommend this lovely room, 5 mins walk to Central (T/metro/tube stop).