Communication with Hilary was prompt, helpful, and friendly. She was willing to allow us to get into the room earlier in the afternoon than normal, which was kind. The room was comfortable and Hilary had left a nice note and snacks (great Scottish shortbread cookies!) for us, as well as filtered water. Jasper the dog was a homey and friendly addition to the experience. The location is excellent--just off of Massachusetts Avenue on a quiet street. There are plenty of restaurants nearby and a coffee shop across the street. Hilary was welcoming and pleasant and we wouldn't hesitate to return.