Everything you need is in the app. Unfortunately, the app didn’t work for me for 2 days. No in-person support. Any concern or question you may have was addressed by phone, text, or email. The faceless support wore on my nerves very quickly. Lacks the hospitality and customer service of a hotel. Felt more like a glorified dorm room. I’ve stayed at boutique hotels before and they were run more like a bed & breakfast. Very tight space but well designed. Bathroom was extremely tight. Room service costs $79 off you request. I wouldn’t do this boutique hotel again.