I had a good time at this place. Tom is very responsive and thoughtful. Location was pretty good as well (close to supermarkets and within 20/30min walk distance to Harvard Square). Check in was very easy, and the fact that no actual key is needed (it's a code lock) was really nice. The neighborhood is lovely. The negatives were that I could hear folks from upstairs walk and talk very often. Also, since the laundry machine is close to the room, its noise might disturb a bit if used late at night by other people. Utensils in the drawer were dirty, but Tom quickly responded when I told him about it.