Joan is extremely considerate. Due to a bout of bad luck, roofers worked early on the house without warning and there was a hidden rotting egg in the room from a past visitor, two extremely abnormal chance occurrences. Upon expressing my wish to stay elsewhere Joan refunded my entire amount by check including the two nights I had already stayed. Joan’s approachability and her consideration in this circumstance made a great impression on me that far outweighed the unfortunate circumstances.