I never met Nanette but met Therman who was very off-hand in greeting us and verged on being rude. My husband noticed that when Nanette was onsite the nextg morning Therman's attitude changed for the better only to revert back to rudeness when she had gone.
This is very basic accommodation and the kitchen was grubby; if you book earlier there are much better places around Cambridge for the same price. I made an error on booing dates and so ended up here but I recommend trying elsewhere.