Nan was very kind and ready to help. Check-in was smooth and Nan responded message quickly. The room is cozy and as pictured. Two notes tho, the heating would make patterned noise in the middle of night, it's not loud at all, but for light sleepers, it may be a problem unless u turn it off completely. The second thing was there was a bad smell outside of the room that I was living in. I wasn't sure what it was but just heads up.