John was very helpful with email contact before we arrived and left very clear instructions about how to check in, as he wasn't able to be there himself until after we arrived. There was a helpful information sheet with the room key and we were also welcomed by two other guests already staying there. He also made sure we could feed back with any issues after we arrived (which there weren't, everything was great in the room and the appartment). We had to leave very early the next morning to catch a bus, and John left some bagels and croissants for breakfast which was great too.The location is good- quiet and very convenient with just a short walk into Cambridge centre and the 'T' subway.