We were not welcomed...only given the House Rules a week prior to us arriving. There was nothing for us..no information about Heating, appliances, no Cambridge Attractions or maps. When contacted on our arrival day it took Bertha 5 hours to respond. She asked us the day before we arrived if it was ok if she worked on her computer in the basement, we did say yes but CLEARLY this was not part of our Rental Agreement and we did not feel comfortable having her there. The maintenance of her house needs attention. The toilet in the house 'ran' the whole time we were there and she told us she couldnt find a plumber to fix it. We asked her for a coffee pot because the coffee pot we eventually found was cracked...we insisted she get us an intact coffee pot which she did but only when it suited her.