The communication was easy. The room is clean and stylish. Hilary prepared bottled water and snacks for us. The bed is very comfortable I had a great sleep. The bathroom is clean, there were clean towels also. Hillary was in the apartment too most of the time, but we didn't feel bothered at all, she is very respectful. She felt bad after learning that our keys didn't work, even tho she opened the door for us immediately right after we texted her. It was totally fine, since it was her first time hosting and didn't get a chance to test out the keys. She went out and get new keys immediately and they worked great. Overall, Hilary is a great host and made our shot trip to Boston lovely.