Well before arrival, Paul made sure I had all the information I needed to prepare for the cold weather, to have a smooth check in, and to know the good nearby places for me and my kids to eat or get groceries. The place was clean and fully prepared with linens, towels, soap, shampoo, coffee, tea, pots, pans and utensils for cooking. If I had any questions, he always responded promptly and helpfully, like when I asked about a parking spot for the rental car I picked up mid-stay. We had a very smooth and enjoyable stay!