Fast response time - but not willing to work with you if things go wrong. I booked a room for my BF - checked in after 12pm and someone was sleeping in there. My bf didn't even use the room and had to book a hotel room afterwards. John pretty much blamed me for not calling at 1am and also told me I went to the wrong room even though I know I didn't. Wouldnt give me a refund and now I got to go through airbnb support..You pay for what you get.