The communication with Kate was consistently excellent prior to arrival and during our stay. Even though we didn't meet her on the first day, she left clear instructions where to get the keys. The appartment was perfectly clean, well supplied and comfortable for 3 adults. Kate left some drinks and food for us which was greatly appreciated since we were tired and not sure where to get supplies for that evening. She left information about restaurants, etc. It was only 10-15 minutes walk from the T. Unfortunately, they were having a heat wave in Cambridge and the appartment was extremely hot when we arrived. Kate was very kind and set up AC units on the next day. We all slept very comfortably after that. She also offered to give us a ride into Harvard Sq. for our son's graduation. I highly recommend this appartment