When I arrived at the Inn at Cambridge, the front desk could not find my reservation, even though I had paid in full and had a receipt from AirBnB. The inn was completely booked for the night, and I had to make a presentation in one hour. The staff let me change clothes and freshen up, and the manager found me an available room at their "sister hotel" (the Friendly Inn at Harvard), and they let me park my car until after the event. While the lost reservation was really nerve-racking, I appreciate the attention that the staff paid to finding me a room elsewhere.