I’m sure John’s place is fine and I refer you to other reviews. I gave it a poor review because he was unwilling to let me change my reservation after ny business in Cambridge was postponed due to last-minute Covid test results among meeting participants.
I admit in full that my reservation was “non-refundable.” But I didn’t ask for a refund. I asked him if I could apply my payment to another night in which the room was not already booked. He said no. And banked my payment.
A response like this deserves no more than two stars