My dad and I came for a 3 night stay from Chicago. Susan was communicative throughout the entire process and readily available if we needed anything. She even let us store our bags well beyond check out as we had a night time flight home. The apartment definitely had some older charm to it. The larger bed was very comfortable and had several pillows (which made it much easier for me to sleep at 6 months pregnant). My dad did have a difficult time sleeping on the twin bed and thought it was not as comfortable. The only other issue was the WiFi was not very reliable, and would frequently disconnect or be very slow. This could be because it is an older building and the apartment is on the third floor.