The unit was clean, well-stocked, and in a very nice location. We were disappointed that the cable and Internet both failed after the first day and were never useable after that -- we were there for 7 nights! We did notify Nicole about it and never heard anything more. There was a pretty severe issue with noise and lack of privacy due to work on the building. Nicole had warned me about that potential, but it was too late for me to book another location. Not her fault at all, but did diminish our experience.