Although Steve and I never met, he emailed and messaged each step of the way to make sure that our group of three had everything we needed, which we did. He even made his driveway available early so that we could park our car hours before checking in. The house was comfortable, very clean, and well-equipped; it's in a lovely neighborhood, a nice mile's walk from Harvard Square. In the opposite direction, a beautiful four mile loop around Fresh Pond. Highly recommended.