There were many issues with the experience we had, but three stand out as particularly egregious. (1) There is an active leak within John's unit. I noticed the leak after my first night and notified John multiple times. The leak was still active when we left after the second night. John never replied to my messages to inform me about resolving the issue or ensuring my safety. This is building is not safe to stay in and it's unclear if John will take action to ensure the safety of current and future guests. The only message I got was after we checked out, saying "Thanks for info." (2) The self-check in information was incorrect and John was extremely difficult to communicate issues with. The exterior door code was incorrect and the room key provided was not the right key. I had to restate the key issue 4 times before John took action. His first reply to my issues was "I gave you self check in information Enjoy". (3) The unit ran out of toilet paper, and after I informed John, no action was taken. The bathroom is shared and multiple guests staying at the unit were affected.
Additionally, there were the following minor issues that we noted: the shower and sink drains are severely clogged such that water builds up. The staircase area light is flickering and is musty. Overall, the building is very old and not well maintained - all the blinds are broken, the entire unit was dirty, and the floor is significantly warped.