Overall my stay was great. I never interacted with Steve in person, just via email and phone, but he was easy to get a hold of and checked on me during the stay. The location is very convenient. It was about a ten minute walk to Kendall square, the T stop, little restaurants, cafes and shops. It was a very basic apartment, no extraordinary amenities, but it was cozy and served its purpose for my week long stay in Cambridge. I did feel like the rugs/floors and baseboards of the apartment needed a good cleaning, but it wasn't anything worth being upset over. Very comfy bed and pillows, hangers in the closet, soft towels.