I can’t speak to the quality of the hotel since Southwest canceled my Boston flight, along with thousands of others this week. Attempting to get a refund for my reservation has been excruciating. They will ghost your messages for hours, blame Airbnb for their own policies (which they are able to make exceptions to), and refuse to refund nearly $700 for an untouched, empty room.
Sonder has no empathy for their customers and will rob you with no remorse if the chance arises. I’m not sure how they maintain their brand while engaging in predatory practices like this.