I arranged this booking for my Son's holiday and it was a week of emails back and forth with two different owners of this unit that did not really seem to care about their guests. On check in my Son cut his foot open badly on a nail sticking out of the floor located at the entrance of the main bedroom. He also noticed another one inside the bedroom. The wifi was so poor he had to use his mobile data to communicate. Then when he looked to turn on the AC he found the unit on the floor shelf in the kitchen. It was not installed. All of this information was reported to the owner immediately. So the first night he had to sleep in a hot room with a bleeding foot. The next morning a maintenance guy arrived to hammer down the nails and install the AC. He arrived with a few plasters which were not really large enough to fit the size of the wound. My son had to go to a pharmacy to get antibiotics and bandages. The owner has not even inquired upon the status of his injury of which she was sent pictures as per Airbnb's recommendations. Day 2 - The wifi was now not working at all and the owner advised that Comcast was updating the tower and it would be two days until he had wifi. However other people in the building were getting wifi. Day 3 - still no wifi and now the sink was clogged in the kitchen. The switch to turn on the Insinkerator garbage disposal was not working and food from the last clients was still sitting inside. A maintenance many was sent to fix this. Day 5 - The wifi was still not working and the owner finally sent someone whom installed a new modem. Finally now all was in order. The unit whilst generally clean did have quite a bit of dust under the beds which was noticed when my son inspected the bed that was sinking in the middle. The leg to hold up this mattress was broken. The bed was not comfortable to sleep in, but he had no choice as this was the only room with AC.
All of this communication was sent both via the Airbnb app and privately of which instructions from the owners end was not very clear. Have of his vacation was without wifi, hurt foot and a large mobile data bill.