Jeff and Rachel go out of their way to make guests feel welcome and at ease. I did not meet Jeff in person but our phone and email interactions were friendly and informative and replies were always prompt. Their house is lovely- the kitchen is well equipped, the living room is very cozy, the tea collection is impressive, and there are cute hand-written notes (ex. how to work the dishwasher and the coffee press) scattered around the place. There's no internet at the house which didn't bother us a bit but may be worth noting if you are planning a working vacation. We thoroughly enjoyed our relaxing weekend away and recommend it highly.