I give it 4.5 stars. Overall, my stay was very good. I had a very easy check-in and check-out process. There is a full kithcen downstairs with free breakfast essentials; there are free washers and dryers that is a huge plus. The room, the bed, and the bathroom were clean. The room was smaller than I expected but this is Boston , South End ). The location was great, right where I needed to be ). My minor concerns are: the window AC unit does not produce much cold air. It was a little hot in the room. The bed was soft for me. And the foam top of the bed was too hot during summer, may be a great thing during winter, though. Overall, I am very pleased with my stay.