This was my first time renting through Airbnb, and it was a good experience all around. Glenn was very responsive to emails and with answering questions in advance of the rental. He was very accommodating with my request to get in a bit early based on our travel plans. Kevin was a wonderful contact in meeting us there with the keys and answering tourist type questions. He was also very responsive to text questions. Nice place, two blocks from Starbucks :-), and easy to get to the T station. Comfortable bed, a fabulous shower, and convenient washer and dryer in the lower level helped make our stay quite enjoyable.