Hermina was very nice. Beware the long, steep staircase if you have a lot of luggage or if it is heavy. Hermina helped me carry my bag up. The neighborhood is pretty neat, but off the beaten path, so if you want to stay in a more touristy part of Boston, go elsewhere. However, if you like authenticity and good Vietnamese food, stay here. Although it is not close to the airport or South Station, it is an extremely convenient ride on the T and a short walk from Fields Corner station. I had no trouble getting there even with my heavy suitcase.