Stay away from these hosts and their properties. They are extremely unprofessional and use the fine print to one over on honest guests. We traveled to Boston this past week with our 17 month old daughter. We were excited to stay at this property and coming from NYC, are accustomed to city living. Upon pulling up to the street, the front entrance to the property was physically blocked by individuals who appeared to be associated with a drug rehab next door. They were maskless and an altercation broke out on the street. We were unable to enter the apartment with our luggage and small child and immediately alerted the hosts. They offered to send security to try to clear out the people, but it quickly became clear this was an ongoing issue and that the security monitoring offered in the listing was false. This is not a safe place to stay for a young family or for people, patients, or visitors who are looking for secure and accessible housing. We requested a refund which they refused to provide, and continued to send us messages over the next few days disregarding our issue and acting as if we were staying on their property, truly showing that they have no monitoring of their property whatsoever. The property was advertised as having an issue with homeless people gathering around the corner at a 7/11 (this information was of course buried after 5 paragraphs on the locations tab) but nothing stating the actual entrance of the property would be blocked by people loitering or that there was a drug rehabilitation next door. The hosts are negligent in providing adequate security and honestly advertising their property. Our weekend away quickly became a battle with them, to which their responsiveness faded, and a dash to find back up housing for our family in a pandemic. This is an ongoing issue to which they have put little to no effort into a real resolution or authentic description on their listing. I’m sure they have other properties that do not have this issue, but their unwillingness to reason with us fairly and to even provide a phone number for direct communication are extremely unprofessional and downright lacking in kindness for those they provide a service too. There are thousands of other Airbnb’s in Boston and beyond - stay there.