Upon arrival we discovered we didn’t have our toaster. We called the number provided and were offered two choices, to steal one from an empty unit or wait for them to bring us one in the morning. They brought us one in the morning so this issue was resolved (Although we returned after being out all day to the door being left unlocked by whoever dropped off our toaster). A couple more issues that arose were that almost all of the drawers in our unit were broken. When you pulled them open the front part would come right off which was obviously inconvenient because there were two of us staying for almost a week. The closet door also doesn’t shut so we propped it closed with a chair each night. The shower head was leaking and would spray into the bathroom soaking the tile making it extremely slippery. We then noticed a conveniently placed towel right next to where the shower head would spray over the shower door, and sure enough when we scooted it over an inch it hid the leak (Making us believe they were aware of this issue). The toilet handle was broken and would completely come off unless you held it gently into place to flush. Our stay was 5 1/2 days and 6 nights, and when we asked about replacing our towels we were told it was a $25 charge which we were unaware of. Other than these many inconveniences, the bathroom was updated, bed was comfortable, basic toiletries and towels were provided, it is in a beautiful area that’s perfect for first time visitors as it is within 10 minutes walking distance from a subway station that has very low fares and bikes stationed right outside that you can also ride around for a small fee. If the in-unit issues were addressed, the only problem would be figuring out how to safely get up and down 3 flights of stairs with suitcases and groceries.