After reading the reviews of Copley I was a little nervous that the room we were in was not necessarily going to be the same as pictured, I didn't know exactly what to expect. Everything ended up going great and I wouldn't hesitate to stay again. We arrived early to check into the main building and they were extremely kind and professional. The gentleman at the desk let us keep our luggage there while we went out to lunch and texted us when our room was ready by ~11am (check-in is normally at 3pm so that was great)
NEIGHBORHOOD: The main thing we LOVED about this place was the area. We were visiting Boston as tourists and WOW was this location convenient. Very close walk from the "T" (Subway) which made our day trips very convenient. We were very quickly and easily able to get straight downtown and to all the best spots. This location is just around the corner from an "Old Trolley Tour" stop, which was a hop-on-hop off tour we did. Really nice area to walk around, there are small parks and walkways close by, the Prudential shopping center and Copley Place shopping are just around the corner and we even walked to Newbury Street (really nice shopping area). The area was really clean and nice.
LIVING ROOM: The room itself was nice and clean, pretty similar as the one pictured. Our friend slept in the pull-out couch, he's 6'9 and said it was really comfortable and was impressed with how sturdy it was, so we were happy with that. There was a small kitchen table by the window. The TV had cable but no access to Netflix or streaming services/apps that we could tell. There was a really small balcony/door with stairs down that you could technically leave the room through the back of the building if you wanted.
KITCHEN: There was a small kitchen with a nice sink microwave, small dishwasher, full fridge, toaster oven, 2 element counter stovetop, coffee maker etc. and shelves conveniently had dishes like plates and glasses. Kitchen overall was really convenient and nice to have.
BEDROOM: The other thing I was worried about was if the bed would be comfortable, but the bed was a nice big king with really nice bedding and it was VERY comfortable to sleep in. The room was very small and basically only fit the bed and 2 side tables. There was no actual door to the bedroom, just 2 openings on either side of the room and the bed was so close to the wall you practically had walk through the living room to get to the other side of the bed. This made it a little awkward to change clothes because we had a 3rd guest, which wasn't really an issue for us but just something to consider. There was no dresser but that was okay with us, there was a big closet.
BATHROOM: The bathroom was nice and clean, nice big shower. Not a lot of counter space but storage in the mirror and under the sink.
The only downside I can say about this room was that it was kind of hot, as stated in some of the other reviews. It did have air conditioner on the wall with a remote to control it, but even with it pumping it was still a little warmer than we wanted. In their defense, it was really hot and humid while we were there and the building is probably old with not great ventilation. It was kind of hot at night but still WAY better than if we didn't have A/C at all.