Great hosts - excellent communication, personalized service and advice, very customer-oriented.
Great accommodations - the flat is well cleaned and furnished. The hosts have clearly spent time and effort upgrading floors, kitchen, bathroom, etc. So helpful to have washer/dryer and laundry supplies provided (especially traveling with a baby). Charming aesthetic with the brick and beam combo. Only “criticism” would be the assortment and quality of kitchen utensils and cookware. Nonstick pans have been abused by previous guests and Teflon came off in food.
“Not So Great” Building - Hamilton Place has a charming historic character to it and is centrally located, but the Conrad building itself has NOT been well taken care of. From the front door, down the main hallway, to the elevator, and onto the hallway of the floor we stayed on…YIKES. Everything was dirty, rundown, and appeared to be falling apart. We were extremely anxious about what we’d find when we finally entered the flat (and had even started to regret booking the stay)…fortunately not an issue once you enter the flat ;)