My stay with Joana had some challenges but overall it worked out okay. My original reservation was canceled 2 weeks before my trip so I had to scramble to find something that was in my budget & worked for my guest as well. Joana had a listing that my guest & I agreed could work for us. She was quick to respond when I first contacted her to make sure it was available.
The address that was on the listing was different than the address that Joana provided me the day before our arrival. This gave me a bit of concern because she didn't explain why there was a different address. One of her co-hosts met us outside of the building & showed us up to the unit. After myself and my guest had taken a few minutes to settle in we both realized that the unit that we were in was not the unit that I had booked. Also, we couldn't find the extra pillows & blankets that I had requested when I booked for my guest that would be crashing on the couch. (which was much smaller than the couch that was in the listing that I had booked)
I reached out to Joana and she explained that the unit that I had booked was damaged by a guest that had checked out that morning so they had to switch us. I didn't receive any prior message about this situation though. I had to ask about us being in a different unit than what I booked to find out about the situation. She also let me know that extra pillows & blanket would be dropped off to the unit within a few hours. Another person did drop off brand new pillows & a throw blanket but there wasn't any pillow cases for them or any sheets for the pull out bed that was part of the couch. The extra blanket was just another lap blanket & not really one suited for sleeping. Luckily my guest is a petite person & was able to use the throw over her at night. She also, used another one of the throw blankets as something to sleep on so that she wasn't sleeping on the pull out mattress.
The unit, we dubbed as “The Crashpad”, was a pretty good location for us and all the things that places that we went to. We both had a harder time being comfortable hanging out there though because the couch was smaller & we couldn't really lounge on it. We understood that this was a place that was just meant for city life & sight seeing but we both like to lounge and relax at night so that was kind of a down side for us.
All in all, the experience was okay and Joana was very responsive to all my questions and concerns that I contacted her about. I think with the suggestions & other feedback I provided to her, they would help make a future guest's experience that much better.