Got in after midnight on Christmas and we had pre-arranged parking. Could not get into the lot, the gate would not open with the transponder I was given. Had to find parking after flight delays.
Flight was canceled because of what the news called"the storm of a generation"- blowing snow, whiteout conditions but the company would not refund one day of our stay.
Not enough towels for 3 people, desk could not help with anything.