I agree with Asamals review. The listing should have more direct information about things like check in, how to access elevators, what is available in the apartment (no hangers, no hand towels, bed with no top sheet??!!). I have years of experience with Air b n b, this was a struggle for us. Muzammil tried to be attentive, but I shouldn't have had to e mail him so many times. Rather disappointing.