Good first:
Location, incredibly convenient, close to metro, no exposure to noisy street, rooms quiet for sleeping. The apartment is clean* (with one major exception), the washer and dryer work great and the owners give access to extra pods and towels, which we greatly appreciated.
The bad: we arrived late in the evening from the airport after flying cross country and discovered the elevators (two banks of elevators) were broken. No one communicated that to us, except the security guard at the card table in the lobby. Owners knew this but did not communicate it to us before we arrived. We likely would have just gone to a hotel from the beginning if we had known. The owners were aware of the breakdown as they have several units in the building. They said they would keep us informed on status of repairs, they did not. There were no signs on the elevators. We arrived on Saturday and elevators were not repaired until Tuesday evening. We thought they were fixed one day and used it to go downstairs. It was terrifying and the elevator stopped between floors and we had to climb up and out . There was also no notice when the elevator was finally repaired, again the security guard informed us. It did not seem like an unusual occurrence to have the elevators broken, if you have any mobility issues this probably isn’t the place for you.
Walking up four flights of stairs in 95 degree heat was bad, but what made it the worst was the stench of urine in the stairwells. It was so strong you could not do it without gagging. Truly, gagging.
The couch was disgusting. (The rest of the apartment was very clean.) The couch has crusty stains and dust and just generally was so gross we didn’t want to sit on it. The owners offered to have their cleaners come and steam clean it, but made no actual attempt at arranging a time to do it and it was not done. We asked for a couple of flat sheets to just cover the couch which the owners said would be delivered to the apartment, that never happened either. We used towels and averted our eyes.
Halfway through the trip the fridge breaker tripped and all of our food spoiled.
Also, there is no place to put luggage except one small rack. No drawers, bureaus or tables. Lots of hangers provided though.
When we arrived we went out and got food and brought it back to eat and discovered only two forks. There were 3 of us. We asked for more flatware to be provided. The owners said it would be, it never was.
There are several short term rentals in the building. There was a family with 5-6 small children next door, you could hear every step they made and all the shrieks. I didn’t mind but my husband got tired of it.
All in all, a mixed bag. Really the location is great and the place was clean and convenient. But the negatives were very frustrating. More so was getting responses to my inquiries from the owners with lots of empty promises.