The initial unit I had booked had a separate bathroom across the hall with a different key code. I wasn’t comfortable with this, and had wanted to change to another room in the same building that was a true studio - bathroom included. Customer service was very pleasant in tone and responsive, but inflexible in providing assistance. I ended up canceling for a partial refund and booking another room myself. Pay extremely close attention to the pictures, as there was nothing in the title or description that described the strange bathroom setup.