Communication is severely lacking at this place. First, the thermostat was not working and I requested extra blankets for the next night because of the freezing temperatures in the house. Instead of providing them, they sent me an email saying that blankets could not be provided and that the thermostat was working fine. I can't believe they didn't even have the decency to call me back, and refused to listen to the customer. My entire family was cold for the next two nights. And if I may add, the blankets at the place weren't enough for the amount of people they said they could accommodate. Some blankets also had visible stains over it. Secondly, they're only able to answer you during office hours Monday to Friday. Other than that, you have to pray and hope they respond to your voicemail. Thirdly, no shampoo or body wash was provided. There was no TOILET PAPER in the bathroom. Oh, and the airbnb locked me out after a certain time and I had to leave a voicemail to get my luggage back. How is it that a vacation turned out to be more stressful than work?