From the first communication via email to Matt and Eva, they would respond within minutes. It always felt like help was only minutes away when needed. The house is about a 12-15 minute to the orange line but once on that you can get almost anywhere in the Boston area (we bought a 7 day Charlie card for $22). The house is beautiful and it was well appointed with anything we needed so we felt very comfortable in it during our 4 night stay. I know that Matt or Eva's parents live on the first floor but we only saw and said hello to the dad when we arrived, so they are very respectful of your privacy. Although, it would not have bothered us at all if they would have been in the yard, etc. as we do not mind meeting the locals. It was a great treat to stay in such a historic place that was restored through a labor of love. We would highly recommend the Turret to all travellers. It will not disappoint.