I traveled from NYC to Boston and had some travel issues that caused me to have to find a last minute accommodation in Boston once I arrived. Jessica responded to my messages by giving me a call right away and gave a thorough run through of how to enter the house and find my bedroom. She was there when I arrived and gave a nice tour of the house and everything I needed to be able to find. The balcony room was great and has a really nice new door that leads from the room onto the back deck that overlooks out to the water.