Pros: the townhome is in on a really charming street in a very walkable neighborhood. Short walk to lots of stores and restaurants. The townhome has good bones (floors, finishes).
Cons: the house feels pretty worn and needs a deep clean throughout. Master bedroom's bed had a dirty stained duvet and hair on the sheets, the fridge had leftover food on the shelves/drawers and it looked like laundry detergent had exploded over the dryer. We brought this to Phil's attention around 10pm soon after our late self checkin. We then spent a few hours washing & drying all the bedding and towels. The next morning Phil replied & offered to send the cleaners that day and to refund one night. We declined the cleaners to minimize interaction indoors during a pandemic but accepted the refund.
The rest of the necessary cleaning wasn't worth bringing up to Phil because we didn’t want cleaners for the reason above but we also weren’t going to deep clean a rental ourselves, especially because our stay was only 4 days. This included cobwebs in many corners, heavily stained living room carpet, stained couch, and multiple windows shades had missing/broken pulls.