I sadly was not able to meet either Lance or Shelly during my visit as I stayed due to an overnight layover at Logan. However, I spoke multiple times via the app with Shelly and she was very responsive and helpful with everything I may have needed to get a few hours of sleep before waking early for another flight. I didn’t end up going out to dinner, but was given recommendations of local establishments in case I was able to go. The room in which I was staying was perfectly equipped with my needs, and it seemed as though the thought of closing all the curtains was purposely done to ensure I got a good nights sleep, just seemed like a thoughtful touch.