Meredith's communication is A++, they go out of their way to make you feel comfortable and to accommodate your needs.
The location is great, very quiet and safe neighborhood close to the 66 bus route and only 25min walk to Harvard's main campus (a beautiful walk across the Charles).
You do have to share the bathroom w/ other guests. But I noticed it was cleaned more than once a day, so I really appreciate the attention to detail.