Location, location, location! This unit is incredibly well situated. Quiet cul-de-sac by the Orpheum Theater, steps to T stop, Boston Commons, and walkable to Aquarium, Chinatown, Back Bay, South end. The Downtown Crossings neighborhood is simply superb for central access to that all Boston has to offer.
The unit itself (306) was immaculate and simply, but elegantly appointed. We were a large family group and finding 4 bedrooms and 2 baths in this city isn't easy! We did run into a few issues: Microwave wasn't working, TV (streaming only, no cable) wasn't working, the only ambient floor light wasn't working, and 1 of 2 hairdryers wasn't working. One of shower doors doesn't stay closed so when you shower, water gets on bathroom floor. I was kind of upset because we had teenagers and was looking forward to family movie nights with microwave popcorn (which I brought from Seattle!) .
But the management team, particularly Brian, was very responsive to our concerns and communication was fluid and in real-time to address solutions. We were relocated to another unit for 1 night (509- which is spectacular, by the way- highly recommend- VIEWS!). Everything was in perfect working order and we salvaged family movie night!
By Sunday, the last day of our quick 3-day weekend, we had a new microwave and a new hair dryer. Things happen. I understand that. But they honestly did what they could to make it right for us and we very much appreciated all the efforts to make our stay as comfortable as possible.
Apart from the issues listed the apartment was great. Beds were extremely comfortable, the linens were soft and high quality, kitchen had adequate stock of what you would expect.
Oh- just one more thing; the lock on the front door. The first time we left, we came home to find the door ajar, which was upsetting, naturally. It turns out that the knob is NOT an automatic lock. There is a keypad lock. When you leave, you must REALLY hold the door tight against the jamb, hold your other palm over the keypad, and wait until you feel the lock engage, then test to be SURE it is locked. We didn't have this issue in the 509 unit. It seemed to just lock when we closed the door behind us, as most of these keypad doors do.
So, all in all, because of the issues we encountered, I give it 4 stars. Without those, if everything had been working smoothly, it would have been a 5 star stay. Nonetheless, the management gets 5 stars for responsiveness and effort. I would still recommend this property. I am sure by the time the next guest arrives, everything will be in tip top shape.