My experience at Manuela's place was mixed. Manuela was generally very responsive and easy to communicate with. Unfortunately I had an issue during the middle of my stay with a neighbour leaving the bathroom in my floor very unclean. It took over a day to get a response to this issue although thankfully Manuela sorted this issue in the end. The house is located right beside the Andrew tube stop which makes travel very easy. Unfortunately, I found the area very unsafe. I witnessed someone being attacked and robbed near Target which is a five min walk away. The area clearly suffers from poverty and social problems. Every day, I saw people injecting drugs on the street and I saw used needles scattered on the pavement. There are many homeless people with a kind of mini slum about ten minutes away on the road into central Boston. It was quite depressing to see. I think if you only use the T (the metro), you will feel safe but if you regularly walk to the supermarket or in the general area, you might feel on edge, as I did. Positives included the large and clean room, the easy check-in and the cheapness of the property compared to other areas. Apart from the incident with the bathroom, everywhere was very clean
Manuela was generally helpful too.