Normally I give 5 stars to places and in reality, this probably should be 3 stars, not 1. The positives: the place was clean, the check-in and out procedures were easy, it is conveniently located. The negatives: it is listed as having a pull-out couch/bed but the mattress was so thin, you could feel the springs; there was no blanket for the bed; when I tried to get a blanket, I was on the phone for 30 minutes, only to be told I would have to wait until the morning; the thermostat didn't change so the place was often too cool (which wasn't all bad since it was hot outside, but at night it would have been nice to be able to change it, especially the cold night without a blanket); while there is a microwave and dishwasher, there is no stove/oven; they list having a washer and dryer but there's no dryer; the hot water heater had to be reset but it took a while to figure out why we didn't have any hot water; there were minimum kitchen utensils: a pizza cutter but only one small steak knife and no large serving spoons; it is a nightmare trying to drive around the area because it's so busy and there are not parking spots close by (we had to park almost a mile away and cart our luggage at a cost of $44 per day...no easy way to drop off anything); it is upstairs so you have to carry luggage upstairs (there is an elevator that we never figured out how to work); lastly, the communication was poor. They suggest texting but one number refers you to another number and then they say something like "this is..." and don't respond again--when I was on the phone for 30 minutes I was told I would get a $20 refund "for my troubles" but that didn't happen.