Items that needed Repair: large holes in ceiling currently stuffed with plastic bags, peeling paint and stained walls, stained tub and tile, porcelain on toilet broken. Picking up and returning the key at another location is extremely inconvenient when it’s located in downtown Boston. I was asked to submit my ID pic 3 times after sending the same one correctly. Too many unnecessary communications such as asking when a window repairman could access my room on the day of departure. The answer is - after check out.