Stay away! We checked in and the apartment had soiled (looked like all types of bodily fluid) bedding with no additional clean sheets/blankets to be found, stains (again looked like bodily fluid) and dirt on the flooring, dried drips on the walls (your guess is as good as mine), large liquid stains on the seats of the kitchen chairs (the kind where the outer edges are darker than the center), dried urine on the toilet, dirty windows, and mold/mildew growing around peeling paint in the shower. It’s the opposite of a “luxury” condo, which is what it’s marketed as. I reached out to Albert, the host, with photos documenting the issues we found and a request to call me on my cell phone to discuss the issues and to come to a resolution together. He refused to call me and said he could only text through the airbnb app. Albert wrote back an hour later saying his team could change the mattress. The mattress wasn’t an issue I had brought up. Not that it wouldn’t have been an issue, but we hadn’t undone the bedding to the point where we could even see the mattress. The main point being, he didn’t address any of the issues I brought up and still refused to call me. I made arrangements to stay at a hotel and told Albert we were leaving and requested a full refund, due to the unacceptable and unsafe condition of the condo. Albert said it would take his management team 24 hours to make a determination on the refund. That was the last I heard from Albert or his team. They didn’t get back to me after 24 hours. My follow up requests over the past week have gone unanswered. I highly recommend you skip booking this place.
Albert, please issue me a full refund.