Billy was great at communication and always replied quickly. Apartment is clean and has some newer finishes. I would say this accommodates 3 instead of 4. The sofa bed is very very firm and more of a twin size. I recommend bringing a pad or asking for one. Also keep in mind that because it's a basement/garden apartment, there are a lot of stairs. Not a big deal, but good to know if you travel with kids and have a stroller. Overall, we enjoyed our stay, the area was convenient, and the host was great!