Polly was a FANTASTIC host! She was there when we arrived, had turned on the AC in our room and was very helpful with directions and ideas on things to do! What made it awesome for me, was that this was my Mom's first time in an Airbnb, so she was very nervous! Polly made her feel comfortable, and then once Mom saw the place in person she felt very comfortable! She also let me keep my bags there while I explored the city after I checked out, but before my flight!