I booked our trip with Richard and the booking was fast and easy. The location was ideal as we were booking for our Operations Manager who was attending a Managers Retreat with our corporate headquarters. Richards location was within a 4 minute walk to our corporate building.
She was looking forward to her stay. The only issue we had was the cleanliness of the apartment. Despite the cleaning service just being at the apartment before her arrival, the apartment was not clean. In order to feel comfortable she had to clean the entire apartment and wash the bed linens.
I felt so bad. I wanted her to check in and relax. She did send before and after pictures to Richard and I. After this, she was very happy with her stay and had a great time.
We would stay with Richard again. He was always very responsive and maybe this was a fluke with his cleaning service. I understand that errors can happen and it could be the first time it has ever happened.