The two main issues with my stay were the communication and demands being made by Global Luxury via my mobile phone and email instead of using the app as I requested them to do. I kept getting random text messages with more requirements for my stay that had to be completed that day in order to continue with my reservation. I was travelling and asked them to send all requirements at the time of booking. They asked for photos of all guests drivers licenses while I was driving, then for parking they demanded a front and back photo of my credit card and the billing zip code in advance of the stay instead of billing in the app. For a new building the cold winter air just blows in through the windows making the heat constantly come on and off and actually blows the window blinds back and forth. Both of the mattresses do not match the price and type of building. I woke up in pain every night because of the poor quality extra firm mattress and the pull out couch was just as bad.