We didn't meet Chris, but Kristina was very welcoming and accommodating. She even carried my wife's bag up the stairs. There was also no problem with us checking out a little late. The studio had the charm you would expect in an 1860"s house, but was appointed comfortably as well. The neighborhood was very nice,quiet and had adequate parking with no permit required as is common in most Boston neighborhoods. We were only a few blocks from the T station with a great neighborhood spot to grab a coffee on the way.