Checked in with no problems and all of the staff at the front desk were so helpful throughout my stay. They greeted us every time we passed the lobby and were there for all of our needs. Our room overlooking the pool was amazing. The room was clean with plenty of towels. The bathroom was spotless and had all the amenities (shampoo, conditioner, body wash+lotion, makeup wipes, hair dryer). We made reservations to use the outdoor heated pool twice and both times a staff member was there at the desk handing us off pool towels, so convenient! I loved how guest needed to book a pool time to increase social distancing, it made us feel safer.
We missed the cut-off time for breakfast but Tom at the front desk was able to get us into the breakfast area to grab a couple things which was such a kind gesture. Overall, I felt very welcome and safe at The Verb. There are no other hotels I could compare this one too.