I was very excited to try using Sonder. Was surprised to find that the photos on Airbnb do not actually correspond with the space you may end up in. Ok fine. I arrived to the unit- check in was easy, but I found that it was pretty dusty. Ok also fine. I cleaned on my own. What I couldn’t look past was the doorframe where the deadbolt is was broken/missing. There was no handle lock. I contacted sonder to report this and was told it was too late to address and to barricade the door for safety. (?!?) also the heat wasn’t working (NOT USER ERROR which I had to repeat about a billion times). I ended up sleeping w/ a heating pad for warmth. Next day I contact sonder to see when someone is coming and 3hrs go by before someone reaches back out only to tell me they are short staffed and “this isn’t a hotel”. (?!!?) it took 5 hrs to get a manager on the phone. She was helpful and admitted having issues w/ the building’s heat. ultimately I left. strangely my sonder account has been “disabled”.