Overall this was a good deal compared to other offerings in the area. The room was as described and had nice air conditioning. Bed was comfortable. Water pressure in general was not great and towards the very end of my stay I noticed the hot water ran out frequently. In general, though, the bedroom/bathroom were quite nice.
The kitchen has the amenities described but was a bit problematic. When I arrived the fridge and freezer were stuffed to the point that the doors often wouldn’t close and a lot of it was food leftover from past guests. To their credit, after I brought the issue to thatch they came out within a couple days and did a fridge clean out that solved the issue. There is also an ant problem in the kitchen. I brought this up with thatch as well but didn’t see any ant traps put out so I’m not sure if there were any efforts made to resolve the issue.
Communication was hit or miss. In general, replies were pretty quick. However, it was hard to get correct info sometimes. One time the breaker on the oven blew out and I asked for the code to the maintenance room. I was given a few codes, none of which worked, before eventually giving up. Another time I got locked out and asked a neighbor to call the emergency hotline. No one picked up so they sent an email. A reply came in about 15min with a front door code. Only it was a four digit code for a seven digit system and didn’t work. My neighbors went back and forth with thatch for a while trying to get a working code. They sent over a few more four digits codes (none worked) before my roommate came downstairs and I was able to get in. There was also an incident near the end of my stay where I had extended my stay and paid for the room but the housekeeper was not informed and tried to come in and my door code was reset and front door access taken away, essentially locking me out. Again, the emergency line was called and no one picked up. I was able to get ahold of thatch via Airbnb messaging and was given the new door code.
Overall, I would stay again but there were some issues I hope they work out for future guests.