Ella was very nice and thorough when getting us set up with the check in process. She was also very quick to respond to our needs before we got there and while we we're there.
However on our last night there, she forgot we were staying one more night and told some people the code to the place to go look at it and they walked in on my husband and I taking a shower. She told us that she was sorry but it happened because she misread her calendar and that she has a lot of units to keep track of. We felt it wasn't really our fault she has many units to keep track of when it could have been avoided by just taking an extra minute or too to double check her calendar.
Overall we had a good mini honeymoon up until that point, then we just wanted to leave as soon as possible.