The Good:
Location is excellent and you get a lot of space. Also, Brian/Heather respond quickly to messages.
The Bad:
Check-in process was a major challenge with regards to the parking. The management company that runs the unit had multiple incorrect lockbox and combination combos. It took 4 tries to try to find one that worked.
Sheets were very dirty in one of the bedrooms. Hairs were found in 3 of the 4 beds, but the sheets seemed to have been changed in two of them. One bed in particular was filthy and clearly untouched by their cleaning service. We ran our own sheets in the in unit washer/dryer.
We expected a quick check-in to drop off belongings and head out, but the whole process of resolving parking and cleaning our sheets took a few hours to get us situated.
Noise: I read many issues prior to our stay about paper-thin walls in the building. We all packed earplugs to deal with it, but it was true. You hear CONSTANT noise throughout the day/night through the walls and through the ceiling. Even with earplugs, we were still woken up a couple times because of people making loud noise in the unit above ours.
Maintenance issues: Low battery on the lock (we manually opened it on most occasions to avoid draining it and getting locked out). Leak in the second interior bathroom ceiling that we had to wipe up a few times during our stay. Light in one of the bedrooms did not work. This was all reported to the hosts, so I would hope it was resolved after we checked out.
The street: Overall, the location of the unit is excellent, however the street specifically has issues. It is a narrow dead-end street. We witnessed rats running within a few feet of the entry door on 3 separate occasions during our 2 night stay. Additionally, there are constantly individuals (seemingly intoxicated) hanging out in front of the building to the North. They catcalled a couple family members traveling with me on multiple occasions. I try not to judge a stay by the neighboring building/people, however it was very difficult to do so because of their proximity.
Communication: Brian and Heather were quick to respond to all messages, however we did have further issues with regard to communication. The hosts asked if they had permission to enter our unit the second day to resolve issues of cleaning and maintenance. I responded that we were cleaning our own sheets and they did not have permission to enter. I had an elderly guest and very young child staying in the unit, so I didn't want strangers in the unit due to safety/COVID. The second day, we came back from our morning excursion to find 2 unmasked maintenance/cleaning personnel working their way through the bedrooms. We were shocked because we had specifically told the host not to have anyone come in during our stay. We asked them to leave, which they did (they were very polite and apologetic). When I told the hosts about the issue they said they would communicate with their management team and get back to me. Later that day, someone who stated that he was the owner of the unit called to investigate the issues. I informed him that his property management company had dropped the ball on multiple occasions during our stay. He was incredibly rude in his response. He cut me off and said that he owns over 90 units and I shouldn't tell him how to run his business. At that point, I told him that clearly neither of us was going to get anything positive out of the call and we should leave it at that. I was offended by the call, but quickly realized that it was hopeless to try to reason with the person and it was best to avoid confrontation since we were staying there that night as well. They had already ignored our first request to have people stay out of the unit during our stay, and I did not want further issues.
Checkout was straight forward and quick. We cleaned up after ourselves and followed the checkout procedure regarding used linens/garbage, etc.
TLDR; Good location, bad maintenance, cleaning issues, rude owner. I would not recommend staying here. There are numerous other options for a larger group in the area. Building seems to have multiple units with the same ownership/management, so perhaps best to avoid completely.