Unfortunately my first experience of American hospitality was my worst AirBnB experience to date. On arrival the key wasn't in the lock box, the bed appeared slept in and was covered in hair clippings like someone had their hair cut on it and there was a cigarette butt in the toilet. Generally the apartment is quite run down - peeling paint, lopsided coffee table, sofa propped up on random junk, shower door difficult to shut, broken bathroom blinds... It's a shame as it would have taken very little to turn this into a 5 star rating. What you are paying for is the location - which is excellent - right on the Freedom Trail but surprisingly quite for somewhere so central. Jose was also excellent in his response to my issues and I cannot fault him for his prompt replies and action. He was clearly let down by his servicing staff and I'd hope this wouldn't happen again. Assuming lessons have been learned, this listing will probably be high rating in future.