I had a horrible experience with Sonder. I let them know when I was arriving, and was told they cannot accommodate early checkins. However, they assured me that there would be luggage storage accessible. This was simply untrue. There were no instructions on how to get into the building, and after 25 minutes on the phone with Sonder customer support, I was informed that there was no storage nor any way to get into the building prior to check in. I ultimately had to stay in a hotel so never saw the unit. Despite repeated interactions with both Sonder and Airbnb support, I have not yet been able to secure my refund for the inaccessible unit. It’s possible that the units are nice, but there’s no way for me to know. All I can say is that the customer service is terrible and definitely do not book if you have luggage!!