* Tremendous time consuming to deal with Sonder process and staff.
a) I was surprised to know that I had to register to sounder.com. The process had too much security questions and processes, very much untrusted.
b) It took 2 1/2 hours for me to get check in information on the chick-in day as my email didn’t work.
* There’s no elevator in the building and we have to carry our heavy luggage to the 4th floor.
* Our shower was hot then cold, and I heard our neighbor complained they didn’t have hot water at all.
* I rated 1 star at sonder.com but they even didn't ask for reason. How can they make any improvement.