I’m reviewing my experience from my cancelled trip. Sadly we were among the 2000+ flights that got cancelled and we couldn’t stay at her beautiful residence. We were worried about refunds and processing since they cancelled our flight 4 hours before take off which meant we were out of our refund window. She was kind enough to make sure we got taken care of fairly since it was out of our control. We are planning a return trip and will definitely be booking with Jovan!