This stay was a nightmare.
The unit itself has plenty of space, nicely furnished, clean when we checked in, and in a great area of Boston.
The hosts were very misleading in their posting. They advertised a newly renovated space and failed to disclose that they were actively renovating and doing construction on the unit directly above us.
Had we known we never would have booked this space for over a 3 week stay. Prior to check in the host let us know there would be workers at the space the first two days of our rental. We were accommodating. There ended up being construction and noise every single dayof the three weeks with the exception of Christmas.
Most upsetting was the way this was handled by the owners. Rather than ever be up front we got strung along with "one more day, one more day". Many promises were made and then broken by the hosts, to the point where their word ended up meaning nothing. We were stuck. Given the holidays and short notice there were no alternatives available to check out and go elsewhere that were affordable. And I believed the host when she kept saying they would be done, although that was never the case.
As someone who works from home I was forced to vacate the premises during the day to work elsewhere. There were times there was noise as early as 8am on a Saturday morning and as late as 12:30am during the week. We had unmasked workers enter our unit at one point. We'd find holes drilled in ceiling and piles of dirt and ceiling on the floor. Came home once to the water turned off with no notice to us.
And the hosts just were not truthful. The night there was furniture being moved at 12:30 am the host told me they had to go into the unit late because they had to make sure gas was turned off. If it was such an emergency that someone had to drive to the unit in the middle of the night concerned of a gas leak, shouldn't you tell the tenants below?
The host offered to compensate us with 3 day refund. At first she meant our next stay with them would be on them. I advised I'd never choose to rent from them again. she then said she'd refund me after I gave a good review. I requested 3 days total payment, and she refunded just the portion that was paid to them, with no taxes or fees or anything else returned despite her saying she would go through Airbnb to be sure I get taxes and fees back. She then tried to blame a broken stool on us that was broken when we got there. After the fact she also tried to claim I had already received a half off discount on pricing as she had factored in the noise, which was never disclosed at all.
Bottom line, I have been a loyal Airbnb customer for years often times for long stays of a month or two months. I have never had to deal with such unprofessional people who care more about their own profit and bottom line than the experience of their guests. They were blatantly deceptive as to the state of the unit in their listing, and continued to provide false information almost daily throughout the stay. To this day the owner will say it was a few hours of noise when it was in actuality hammering, banging, power tools, furniture being moved, heavy stomping literally every day except for Christmas for almost 3 weeks.
At some point the renovations will end. And the unit itself is a decent spot if it weren't for the noise. It would be ideal for a deaf person for example. But we did not receive the value which we paid for, and no matter what I'd be cautious dealing with these individuals and not trust what they tell you.