I’m not sure where to begin- we booked our trip and 1 day prior to departing Tampa Florida a hurricane hit our city….. HURRICANE IAN. We saw that it was coming and six days prior to arriving I contacted stone and asked if we could cancel. I explained to stone that we had to evacuate and traveling would not be a great idea. Also I am a super host myself of 8 homes in Tampa and needed to be home to board up my properties. We also had several evacuees from the coast line of Tampa Bay who booked our properties and a lot of them had special needs. Long story short be aware that stones cancellation policy is what it is they don’t care if you have a hurricane bearing down, you lose your job, or God forbid you are sick and in a hospital. We asked for a refund given the hurricane. We were told that we could not get a refund. I then asked again and explained this critical situation and was told that I would only receive a partial refund if the home booked for the dates that we canceled. I found this very disheartening. I myself had a lot of cancellations at my properties in tampa and I refunded everybody 100% because of the hurricane. A hurricane is no one’s fault. next issue…..We noticed like other guests that the Internet was slow. I brought this to stones Attention PRIOR to my check in and wanted to make sure that there weren’t going to be any issues. The response from stone was “excuse me?” I was shocked by that response. How about - yes everything works . The place is extremely expensive for such a small studio. You are better off with a hotel . With that being said and us having to evacuate and not be able to get our money back we went ahead and took the trip. I hired somebody to watch over my Airbnb homes. We were out over $800 and didn’t want it to go to waste. When we arrived the stairs leading up to the unit like other guests have made comments on are small steep and honestly DANGEROUS. Be very careful! Large luggage is hazardous! Upon checking into the unit we found hair on our bedding. We contacted stone about the issue. They offered to bring us new sheets. Apparently I didn’t answer them quick enough as we were out and about and I got another response a few minutes later that said “ we are not playing games” once again I was shocked by the lack of professionalism. At this point We are now not very happy . A bit of kindness goes a long way. The rudeness of stone was insane. I would never treat our guests the way that I was treated. Finally when you are paying over $250 a night one would expect to have shampoo and conditioner- the basics!!! Nope not here. One would also expect not to have to clean their dishes upon check out specific instructions are to be sure to wash your pots and pans. What is a cleaning fee for ? For us it didn’t matter we didn’t use any dishes but I found it quite absurd.