Due to a nefarious neighbor, we had some issues with the key upon arrival. Samantha was very responsive and apologetic and worked it out in no time. She was very flexible and easy going about arrival and departure times and the apartment is exactly as pictured. The truth is, we didn't spend much time in the apartment, as it's ideally located in one of Boston's most picturesque neighborhoods to explore on foot or to use as a home base to explore the rest of Boston. Street parking was a little tricky but we did eventually find a spot. Be sure to check on Tatte for breakfast or lunch.