It was very unpleased with my experience. Due to poor responses from the host I was forced to cancel my reservation the night I was scheduled to check-in. I was supposed to receive a code to the apartment 11 hours prior to my check-in time. I did not hear from the host until 4 hours past my check- in time. The host left me high and dry and I was unable to stay where I had spent weeks planning to stay. Overall, messages prior to check-in appeared very automated but response time was decent. Leading up to the time of reservation, response time became longer.