The room was exactly as expected, no complaints there. But an hour before we arrived we asked about the check-in process, because we assumed it was a “condo-hotel” room with a private owner. We never got a response. When we arrived, it took 20 minutes or more for the staff to figure out how to give us our keys, because there was “something wrong” with our reservation, saying it wasn’t valid. Eventually they fixed it, but then we were unable to charge anything to the room because their system kept saying we weren’t really staying there. (No idea what that means.) Then we had the same problem in reverse at checkout, because the system didn’t recognize us still! The stay was fine and the people were nice, but they really didn’t know anything about the neighborhood (we’d lived in Boston for 35 years and were in town for a party.) Anyway the only other thing that was a bit gross was that the room service dishes that were on the floor in the hallway when we returned at midnight were all still there at 9am. I’d still recommend the place, but it’s definitely not high end.