The bad: we accessed the flat using the door code and and found an uninhabitable space: food on the floor, and counters. Dirt and trash everywhere and bedrooms looked like they were tossed in an FBI raid. The hosts tried moving us to another unit which turned out to be occupied. The host refused to call me to facilitate communication so we plodded along via texts in the app. We ultimately were forced to find a hotel.
The good: the host ultimately cancelled our reservation which allowed us to obtain a full refund.