We had a horrible experience. Supposed to check in on Christmas night but because of that arctic cold it was freezing and the lockbox was frozen. Host wasn't responding so had to call airbnb support, and after 1.5 hours we were able to get inside. Even though we asked the host before making a reservation and few hours before checking in about the heating, and also informed him that we have a baby so needed it to be at least at 75F, BUT it was freezing and not different than the outside. Host had no idea and agreed to send someone to check the main heater of the building. After waiting some time, we decided to ask the neighbors and apparently the heating stopped working the day before and no one came to fix it. Anyways, we had no any other option after being out in the freezing cold for 4 hours dealing with this nonsense, but to cancel. I wish there wasn't any limitation so I could give more detailed review. Sadly, I can't recommend this place to anyone.