Check in and check out was very easy. We stayed in The Penthouse, and it was very enjoyable. There is a balcony that gives a really night view of the city of Boston, and the apartment is very clean and comfortable for a family. My son from England joined me here, as well as my daughter from California. We all enjoyed it. The neighborhood is being renovated, and public transportation, either bus or subway, are both near. We would stay here again, if in Boston. The only drawback is that you have to walk up four flights to get to The Penthouse, which was no problem for my son or daughter but for a 67 year old with arthritis of the knees proved to be a task.