I had a bit of a panic because calling 24 hours before arrival, as required, had been very difficult and I hadn't done it. This didn't turn out to be a problem as Ralph was on hand to let us in.
Up 2 flights of narrow stairs with suitcases was tricky but Ralph helped.
Apartment was clean and as described. Very well stocked with linen, towels, toilet paper etc. and had little conveniences like sachets of sauces and shampoo.
Main bed was very comfortable, shower was good and hot, though a little patchy in spray distribution.
We used the sofa bed which had the comfort of a sofa bed. Once it was pulled out though, there was very little room in the place to house our 2 open suitcases. It is a one room, small apartment which was fine for me and my son but any more than 2 would start to get quite impractical.
It was lovely and warm as we were there in winter.
Only down side would be that it is one a bust street, so it's a bit noisy. In the middle of the night there wasn't much traffic but as soon as 6 am rolled around it was getting busy. You can also hear people walking around upstairs. Not a big deal and not much anyone can do about that.