Jim is an incredible host, he is always attentive to our needs and he is available all the time. He checks in regularly to make sure everything goes well in the unit. The check-in process was extremely smooth and the room was cleaned regularly. The unit is fully equipped/furnished with all the things you would need during your stay, if not he will make it available per your request. You also cannot beat the proximity of this room to MGH, especially if you want to make sure that you make it to the hospital on time everyday.