Vincent was never there, but he was still very hospitable by providing optional cleaning every 2 weeks and replying quickly to any messages that came up. I would not say you will get an excellent service that is at a hotel level, but this was such a good value for the location and the fact that the whole apartment was lent. If you are looking for minimally intrusive service (since the host is not physically there) yet a great location and house that has everything you need, I would recommend this place wholeheartedly.