Lance and Swank were on top of everything. We arrived very late but had no problems getting in and getting settled. In the morning we explored the neighborhood and found it great. The information provided about the unit and Boston were all very helpful. We used the Uber link and discount so thanks for that! We had a problem resetting the temperature control when we got home late one evening, emailed Swank and within about 10 minutes it was fixed...they really are available 24/7 as advertised.