The heat was a major problem for us. The unit is old and there were no clear instructions as to how to turn up the heat. There is a unit on the wall that does not control the heat. We woke up after our first night there with the room at 62 degrees. There is no adequate bedding for the pull out sofa so my daughter was freezing our first night there. We called maintenance and they were quick to respond. There was a HUGE hole where the heating unit fed a pipe outside. Cold air poured into the hole. Maintenance plugged the hole and helped us to figure out how to work the unit. The heat only felt slightly warmer due to the horrible weather seal on the windows. You could feel the cold air pouring in from the windows as well. We resorted to turning on the stove to warm the apartment while we were there. The ventilation was poor as well so we only left it on for a short time. Additionally, our second morning there we had no hot water at all! Again maintenance was quick to respond but we had somewhere to be and therefore could not shower before we left. For a 5 day stay for 2 people we were only given 2 sets of towels, that were hard. It would be nice to to have more than 2 sets of towels or at least a way to wash the towels during our stay. We also had no instructions as to where to empty the garbage or an additional trash bag to take out the trash. We had 5 days worth of trash in the space with us. Outside of plates and bowls there was only 1 pan, and a small pot. It would have been nice to have a baking dish that actually fit in the oven. I was very disappointed with our stay at Copley place b