Paolo was very responsive to our emails, and his representative Ralph was friendly and welcoming. The apartment is in a great location if you like Italian food and a homey, down-to-earth neighborhood. The view is great too, with a bay window that not only looks out on the water but also up and down the street. The place is clean and well cared for, with a generous, functional kitchen and comfortable bed. Can't think of anyplace I would rather stay in Boston!