Pros: good location! Lots of places to eat and shop nearby. It was easy to check in. They also had very quick responses to messaging. We had some difficulty using the TV but they were helpful and patient with helping us figure it out. The bed was also very very comfortable!!
Cons: Before we even got there I was frustrated because we wanted to change the dates of our trip (due to Covid rise and changes with my school conference) but they were not helpful. It would’ve costed us another $700 to change the dates to another time and we couldn’t get any money back if we cancelled completely. Then, the shower was extremely irritating every time we used it. It doesn’t have a door. Looks nice, and was clean, but so inconvenient. Water got everywhere and we didn’t have enough towels to deal with it. The walls were extremely dirty throughout the apartment. The neighbors were smoking and it was an overwhelmingly strong smell. We had to sleep with the window open one night (in 10 degree weather). There was some kind of plastic bag covering the fire alarm, I’m guessing to avoid it going off from the smell of smoke. Not safe. Finally, what led me to leaving this review, was that they messaged me asking me to leave a 5-star review because they host families for medical treatments and students. Not going to be guilted into leaving a review that’s not honest. It also rubbed me the wrong way because I told them I was a graduate student but they didn’t have any compassion for the changes to my trip I hoped to make. Practice what you preach.