very prompt responses to text. GREAT location, very safe, close to restaurants, groceries & accessible to subway (6mins walk to Green line, 10 mins to Orange). comfy beds in fairly apartment but fit our needs of exploring Boston. sofa bed wasn't as comfy to sleep on but suited my husband who didn't like the hum of the a.c. in the bedrooms. All in all, it worked out well for my group of 2 adults & 3 kids & we all had a wonderful stay!