Overall, we had a good experience and would stay again. We did have an interesting experience. We usually use AirBNB as a way to find homey and cheaper-then-hotel locations. On our day of arrival, we messaged Adam through ABNB looking for check-in instructions with no response. We waited until an hour and a half before check in time to call him, where we reached his company line. We learned that even though we got a confirmation through AirBNB AND the money had been withdrawn from our account, Adam's company Compass "had no confirmation on their end" and there were currently people in the apartment we had booked. However, Adam handled the situation very professionally and quickly. He was very friendly and apologetic, he immediately had another apartment available to accommodate us on time, and gave us a partial refund per night. The apartment we were relocated to (Devonshire) more similarly resembled a hotel room - very bland and not quite the "cozy" feel we usually look for but very professional and the location was stellar. Within close walking distance to the subway, great restaurants, and nightlife. Adam was quick to respond through his company email if we needed him. It was a different experience then we were expecting, but great nonetheless.