The apartment in East Boston was clean and sunny as described. Checking in and out was very easy because of lock box. We had no problems so we did not have to contact Gavin during our stay. Apartment very convenient to airport and East Boston is an interesting neighborhood to explore. We have relatives living nearby so the place was particularly convenient for us. The only thing I did not find was a coffee maker - which would have been nice to have. But maybe it was there and I missed it. I would stay again on a future trip to Boston.