Jean was friendly, helpful and quick to respond to questions. The apartment was very spacious and the location is great (right across the street from a subway station). It's in an older building so the "modern" description was a bit generous, but it was very clean and quaint and looked like the pictures (sans a view). Since it's an older build there's not a lot of plugs, so just be aware if you're needing to plug in multiple devices. I travel with a white-noise speaker, which was great for this space as it is right next to the elevator. Luckily it's not as busy/moving much at night, but it's certainly able to be heard going up and down in the mornings. (Keeping the bedroom door shut also helps damper the sound.) The AC works wonderfully, and the hot water was HOT, which was nice. The king bed was comfortable, however the mattress made noises anytime you moved. We had three people for this trip and had asked before booking about the air mattress (and bedding for), as we would need to use it, and was assured it would be there for use. It was, however there were no sheets, blankets or pillows specifically for the bed (even though we had specifically asked/requested to use it). First night was kind-of a bust as sheets (not even full bedding-blanket/pillows) didn't arrive until our second night. (Luckily we had a "car blanket" that we travel with and we used towels for blankets/pillows - not ideal.) Even with the few hiccups we had, overall it was a good stay in Boston.