The host was helpful every bit of the way. However, the mattress is very worn down and offers no support. The bathroom door was swelled, cracked and split. The bathroom door would not shut all of the way either. The pictures were spot on for how the apartment looked which was nice. The unit was slammed with air fresheners which was overpowering upon arrival. The neighborhood hood is not the greatest, but this property is much nicer then the rest of the neighborhood.