I stayed at Alberts's place for 10 nights and had quite a bit of back on forth on simple items like the ironing board provided and the condition of the bedding. All of which I had flagged to their team, and was still left disappointed by the feedback (i.e bedding had to be replaced twice, and they still didn't get it right on the 3rd try - I gave up after this). Though their response time was amazing, they were a real letdown with their problem-solving.
I, unfortunately, would not stay here again.