Maria made us feel welcome from the start and throughout our stay. She was gracious and warm and the perfect combination of available and helpful and respectful of our privacy and independence. Communication was clear and easy. The Haven is exactly as described. Bedroom, living area, kitchen, bath, deck - all there. The house and apartment are charming. The neighborhood is fun to walk around in and feels quite safe. As described, the Haven is close to the T and to neighborhood stores and restaurants. We loved our stay and can't imagine a more perfect setting.