I'll be the first to admit that I'm a pretty picky traveler, but have stayed in a lot of Airbnb's all over the world and have experienced some truly great hospitality. A company handles the listing, expect lots of copy/paste, additional charge for early check ins, etc. I also understand needing to run a business - so we paid the $50 extra (you have to use Venmo) to check-in at 2p instead of 5p which is the latest check-in I've ever encountered. The apartment has a couple great things going for it - the location is AMAZING. The security was fine with multiple keyed entry points. The apartment is decent - amenities are pretty 3 star hotel standard, 2-in-1 shampoo, no coffee for the drip coffee maker, okay bed comfort. The sofa, as others have mentioned, is not comfortable - expect some pokey springs. We had a few issues with things that are likely not within the owner's ability to control so we didn't contact them, like the wiring for the canned lights is a bit janky - they randomly turn off and can't get them back on until you try again later, which made for interesting packing up with two side desk lamps.
But the major issue was noise - I live right near a freeway and a train yard in a very large metropolitan area - I know about noise, but this apartment's noise is something that is worth noting for anyone considering staying here - lots of city noise, a nearby intersection sometimes gets a little lively and the Orpheum theater is literally right outside so expect that concert nights will be noisy with crowds and the early morning band load up. This is all normal and to be expected, but what was truly awful was the lack of sound proofing between ceiling/floors. Our neighbors upstairs, who were extremely nocturnal, pounded like giants all over their unit all night until almost 5 am every morning. We ended up booking a flight out early just to try and get back for a few extra hours rest. Just some things to pass along for anyone looking to book. Also, evidently, these Airbnb bookings allows them to subsidize families that need to come into Boston for medical treatments which is nice :)