The entire unit should have been dusted more thoroughly, especially windowsills (we cleaned with Clorox wipes) and walls. The substitute refrigerator didn't stay closed unless closed very firmly and carefully, and the freezer could have been cleaner. Two of the mattresses were good, three were quite soft (old?) and uncomfortable. Greg's availability and responsiveness were very good when we asked for Kleenex and light bulbs. The recommended Cafe Polonia was outstanding.