Polly is great! Very quick to respond regarding booking details. She had sodas and juice in the fridge. Room was nice, clean, and comfortable bed. However, the room did get very warm even with a fan. The daily temperature outside was in mid 70's. Also it is a 0.7mile walk to red line. At night when returning from downtown in the dark you may want to Uber, we didn't feel the safest walking. Overall, this place was a wonderful stay, friendly, clean, and comfortable.