Place was clean, but heater wouldn't work a couple of times as it was cold outside at night. They did respond and tell me that the portable unit had to empty the water out of it to get it to start working again. It finally did. The directions for checking in wasn’t clear that night when I arrived that I had to push a button on the door to make the keypad light up. So I ended up having to go to a hotel that night. I came back the next day and was able to get in. Good room just know Do you have to push the button above the door knob on the keypad to get it to light up to enter the code to enter.