I would really like to leave a very positive review. However my experience was disappointing from the get go. The room is small but find. However calling to confirm on the way from airport the person told me “not to panic but we don’t have a booking for you.” When I got there the concierge (who appeared to work a different building management company) easily found our reservation and let us in. She just didn’t tell us that we needed to get a separate key fob for access to all amenities and sign a waiver (we only learned about the separate key fob and waiver later after multiple attempts to notify Sonder that we couldn’t access). The woman who told us about the waiver 24 hours into our stay then told us the Sonder office was now closed. She asked us to physically sign a waiver (why in earth can’t the waiver be online??) and then when we went to sign she appeared ill with red eyes and stuffy nose. We decided to avoid that in the current circumstances. Seeking resolution from Sonder was next to impossible. The idea for this kind of experience is great -but with all their talk of contactless check in comes across as marketing and the overall experience to get any customer support is completely lacking. The company appears to need a reboot. I wish they were better.