We never ended up staying because the place we got assigned was not the one we had reserved in the pictures and it was a basement unit that was super moldy. It was really bad and I had a bad allergic reaction so we canceled our stay and found a hotel to stay at instead. The Sonder folks didn’t not respond to any of my messages either so not a great experience either. However the AirBnB support team was able to get me a refund after I shared pictures and videos of the place