I would have to agree with what a lot of people have said John is great. We had an issue with the remote and that he was prompt about getting it fixed. The room is small but does the job we only needed it to sleep in so it wasn’t too much of an issue for us. Never had any trouble sharing the bathroom or the other common spaces. I would rent here again. Just be aware that the T is about a ten minute walk. So may be a better option if you have your own transportation. It is about $11-15 uber/lyft ride to downtown.