The listing itself was accurate to its pictures and description. The only thing I might add to its description is that it is located across from a homeless shelter, so there is a population of homeless people found outside the building's door at all hours of the day. If you are someone who is not used to this than it may be an issue for you. We ended up checking in late to the apartment because the previous guest had stolen the keys and the host himself had to come downtown to let us in. When we entered we immediately smelled marijuana even though the listing said no smoking. The smell permeated through the apartment all three days we were there also making the towels and bed sheets smell like marijuana. We expected a cleaner environment upon our arrival especially during the pandemic. It was unacceptable and I am very disappointed with the lack of effort the host put into resolving the issue. Once he let us in he said "it smells like weed even though the listing says no smoking, sorry about that" and then before he left said "remember checkout time is 12pm" with complete disregard to any sort of resolve regarding the smell. I expected more especially from a listing with a "superhost". There was nothing super about the way we were treated. We tried to communicate the issue with Kj, but the last two days we were there he did not pick up the phone or make any effort to resolve the issue. My fiance and I are highly disappointed with the lack of effort and empathy put forth by our host. We expected to be living in a clean apartment, but did not feel cared for at all. We payed almost $100 for a cleaning fee that we never received. We washed all of the silverware we used before use because we found a fork with food left on it. We understand it happens but we did not feel safe using the silverware without sanitizing them first especially during the pandemic. We reached out to our host as well as airbnb, and no one was helpful. Kj refused to refund us our cleaning fee and airbnb said they would get to the bottom of it, yet I have yet to receive information back. My fiance and I made sure to leave the apartment clean before we left in order to make sure the next guest did not have to deal with the same injustice we dealt with. Our host said we could check in at 4pm, but did not end up making it into the apartment until 6:40pm due to the guest before us. We understand that this is not Kj's fault, but we did buy groceries that needed to get into the refrigerator, and were sitting in our car spoiling by the minute. On top of that I had to use the restroom, but no one in the city was letting me use their restroom. All restaurants and convenience stores would not let me use a restroom because of covid-19, so my only hope was the apartment, which we were not able to get into until over 2 hours later. Kj was very responsive in the beginning when it came to issues with the check in time, but as soon as we had issues with our stay regarding its cleanliness he would not answer the phone. His replies were short and lacked empathy given the situation. The listing was in a nice location and in walking distance to the Boston Commons Park. Once again, the building is across from a homeless shelter and if you are someone who is not used to dealing with homeless people or feel unsafe in an area like that this listing may not be for you. If there was not a marijuana smell, and we did not have to pay for a cleaning fee that was useless in this situation considering that the marijuana made every cloth material in the apartment smell like weed, the stay would have been satisfactory. It seemed as though no matter how hard I tried to have my voice heard by the host and the company itself nobody would listen or empathize. I expected more from this trip and you should expect more from your hosts as well.