Alicia was very easy to communicate with but we felt the room was extremely over priced for what we got. The double was very small indeed - not really suitable for 2.
Being on the 4th floor with no elevator was less than ideal and the fact we couldn’t check in until 4pm would have been fine but there was no place in the nearby area to store bags (we arrived at 12pm and had to pay at the train station for storage and taxis each way as it which was 1.5/2miles away)