The space is really nice and beautifully set up. I booked this Airbnb for my employees and unfortunately the lock did not work after they dropped off their luggage. Their luggage was locked in the Airbnb. We couldn’t get any assistance for hours even with calling the emergency number. Thankfully there are two units so my employees slept in the other one but had to wait hours to get help getting to their luggage. There was no attempt to rectify the lost night. It turned out my employees needed a physical key that was not provided for them upon check in. It remains a mystery how the door got locked in the first place.