This experience was entirely poor. Upon arrival, around 8pm, the room was in complete disarray, used kitchen implements were all over the kitchen area, used towel on the bed, also used and the TV was on. The room had very clearly not been cleaned and appeared as though someone had recently been in it. The host was very unhelpful and rude during the resolution of this problem. the only other property they had available was about 20 minutes away by car. This was highly inconvenient as I had booked close to my destination so I would be able to walk. The host 'offered' to comp one night of the stay but insisted it was my responsibility to contact airbnb to secure the refund. However, the airbnb agent I spoke with clearly stated that the refund had to come from the host. The host was unable to comp the room fee instead they 'refunded' the cleaning fee, though I have not seen the refund on my account. This is all pretty meaningless as I had to spend well over the fee in transportation costs