Jonathan takes pride in ownership and also in the level of service he provides to his guests. The room was extremely clean and he met me upon arrival and walked me through the room and facilities. He left treats in the kitchen for guests to help themselves to, including some nice pastries, and left a few tip sheets in the room on his recommendations of dining locations and things to do that were in the vicinity and in various districts. I had an minor experience while there and Jonathan was quick to step in and assist in resolving it which showed me just how much he cares about ensuring his guests have the best of an experience while there.