Tiff set up the whole place in a very user-friendly matter. The most helpful thing she set up was a document of instructions on how to work the thermostat, TV, etc. and another document of where to park. Also, I really liked that she uses a key code. That way, you can go to the place whenever you like. You can also choose your own code. The place is very nice and modern with more than enough towels, extra pillows, beddings, etc. it was great to have the in unit washer and dryer with all the soap provided. All 7 of us that stayed at the house were very happy and satisfied. I highly recommend setting up a vacation stay with Tiff!!