Trinh was wonderful. She greeted me at the door (even though I arrived around midnight). The room looked just as depicted, she had fresh towels, soap and a lovely welcome note. She is clearly knowledgeable regarding guests and how to make them feel comfortable.
The room locked, she provided keys, and there is even a coded lock on the front of the apartment to let you retrieve or drop off the keys. This facilitated coming and going quite easily.
Trinh was always prompt in her communication and she made my visit incredibly comfortable and easy.
Thanks so a great stay!