Strenghts:
- The room was much prettier and better equiped comparing to photos available on airbnb (was for sure refreshed, more furniture added, making this small place very practical)
- On-site staff was very friendly, helpful and kept common spaces very clean
- Common kitchen and loundry space is very clean and well equiped, with good quality amenities (including loundry powder, basic food supplies etc)
- Location is great
- Place felt very safe and well taken care of, on-site staff makes this place very "homely"
- Justin answers messages very fast
Things to improve:
- Cleaning service (or cleaning utensils so you can clean by yourself) should be available for guests in the rooms, especially as many guests rent rooms for longer periods (sometimes months!). It's hard to keep the room clean, without a normal vacuum cleaner and other supplies available in the room. Small hand vacuum cleaner was not enough, especially if you come with a pet and like to keep your room reasonably clean ;)
- Any changes should be made prior to guests' arrival or upon check-out. During our stay, our room was checked for leaks, and other day the door lock was changed to a newer one. From that moment entering the room without the phone was impossible. We were not able to leave the room for the time being when the new lock was installed.
- We didn't know this lock change will require a phone to enter a room, we rented a room for two people and were left with just one access to the app, therefore my husband needed my phone to access the room if I was not around (access is granted by the owner, as a guest you can't share it with someone as a guest, even if that other person is also a guest and shares a room with you).
- Check-in was very last minute and it seems that not only ours looked like that. We were travelling from Germany to Boston, different time zone didn't help. We were not sure how to access the room (I didn't know the code) until we arrived to the airbnb. It was a very stressful experience that you don't wish to have, especially after 13 hours of travel.
- A lot of hidden costs that we got to know about less that 24h to our booking date. I was processing that additional payment at 1:30AM in Frankfurt, less than 12 hours before our flight. After you check out you need to request (via email) your deposit money to be paid back to you within 14 days of your check-out date. We got our money back after requesting it, so it's not a scam. I'm just bothered we had to request it manually, should be paid back automatically.
Generally I can recommend this place, it's a good value for money. I just hope some things will improve (old locks with a code were much more convinient for guests. New codes only make sense if every guests that shares the room can access the app). The place is very nice, safe, cozy and well taken care of by the on-site staff. It's a good location to explore the city even by foot.
Special thanks to the on-site staff - you're doing an amazing job and it's noticable :)