I would never rent a place again from Brian and Heather. I will detail why below, but first I would like to give an honest review, despite the fact that they will likely give me a terrible review even though all I insisted on was my family’s safety. I don't have the time or energy to go through all of the problems, so I will only write about the most important ones.
I stayed in their apartment with my husband, two daughters and their husbands, and my one year old grandson. The apartment itself is as pictured, and if the problems had been resolved, it would have been perfect. The location was fantastic, though as others have said there are many homeless people and drunks wandering near the area, but we never felt unsafe. Most famous sites are within walking distance, and there is a metro stop right outside. This is not enough, however, for me to recommend their place to anyone.
The biggest and most alarming problem was the fact that from day one, the fire alarms and bathroom lights did not work, and during the four days we were there, they were unable to fix this situation. The fuse that the alarms and lights were connected to was off when we arrived, (clearly because whoever was there before us had the same problem), so first they told us to switch it over. When we did that, (climbing on a counter stool to reach the high ceilings), the alarms continued to beep. They told us to press "TEST" to remedy the problem. We did this on three separate occasions--it did nothing. So we had to choose between sleeping (and not hearing the incessant beeping), or having an apartment with working bathroom lights and fire alarms. The most they did was send "maintenance" to change the batteries, which did nothing to remedy the situation, and obviously whoever changed them did not check to see if they worked because the fuse was still off when we arrived back. They then sent someone else from their "maintenance team" over to look at it--a lovely woman who looked about college aged, and she noted down the problems we were having but was clearly not equipped to fix them.
I will save you the back and forth, but suffice to say we were extremely frustrated. When I asked about possible compensation for the fact that we had to shower and use the toilet in the dark and not have working fire alarms for four days (is this even legal?), I was told that there would be no compensation for my demands and my "exclamation marks" I used in my messages. I was told I needed to "learn how to speak to someone opening their home for me" (hardly a home when you own half the building and charge an arm and a leg for people to rent and don't have working alarms in it..). So I replied that I would deal directly with Airbnb from now on. I was then threatened that he would leave me a "colorful review" and could "cancel my stay for me and we could leave tonight". All of this knowing I'm with a one year old and my son in law who he knew had to go to the ER twice during our stay.
I ignored the reviews from others about the treatment they received with Brian and Heather, but it is completely true. I've stayed in Airbnbs all over the world and never received such awful treatment. (I'm sure he will point out I have no reviews here but it's because I'm over 60 and could not remember my password to the other account :P ) Even if the apartment is wonderful, I caution you against renting from them.