We felt misled by Elena’s listing. We only like to stay in private locations where there is no access during our stay by owners or other guests. This second floor apartment was listed as private and was found by searching for “entire place/a place all to yourself.” When my husband arrived for check in, he found that the apartment shares stairs with the owner’s apartment above, and there was no locking door to keep others out during our stay. He tried to discuss the misinformation with the host, but she did not understand our concern with staying in a shared space. This is just not something we are comfortable with. My husband left and we were then stuck with trying to find last-minute hotel rooms. She refused our request for any refund whatsoever and would not negotiate even a partial refund, including the cleaning fee. Since we did not stay there at all, this a seemed reasonable request. This was overall a horrible experience for us.