We were looking forward to a restful evening after a day long workshop nearby. We planned on eating in and going to bed. When we unlocked the door, we found the bed had been slept in, no fresh sheets in the place, and wet towels from the previous renter were in the bathroom. It was uncomfortable to find the place had not been attended to. "Stone" responded to our call for help. We were told to go out for dinner and a cleaner would be called. So rather than getting our rest, we had go out. We returned after dinner to a cleaner in the place. We then had to wait for her to complete the job. We completely lost the evening of rest we'd planned to have at this rental. I've hosted on AirBnB, as well as run a bed and breakfast years ago. I would have comped the visitor the night, for this kind of inconvenience. "Stone" chose to charge us full fare.