We stayed At Anne’s August 11-14 inclusive. The room was advertised as keyless entry, with a comfortable double bed, with air conditioning and the usual furniture and closet. One day before arrival, we had to ask for the 2 codes via email, for the main door and for the 2nd floor, which I found strange since I feel it should be up to the owner to do so well prior to our arrival. Other communications with Anne prior to our arriving were good. We arrived early evening Aug 11, and found everything according to expectations…except there were no towels…and except for the bed. The bed was composed of a spongey mattress (slightly less than a double bed) and a spongey mattress pad which was about 3-4 inches less wide than the mattress. There was also a mattress cover (a covering sheet over the mattress pad). Also, there was only a bed sheet – no blanket or bed cover or quilt or comforter. I told Anne via text that the mattress wasn’t comfortable or standard size, and we were sleeping poorly because of that. We asked for another room, but that was impossible as there were no other rooms available. Our simple texts were being misunderstood. She doesn’t know what a bed cover is, and missed the time I called it a blanket. Also, since we had no blanket for 2 days, we had to turn off the air conditioning, otherwise my girlfriend would have been cold. But that also meant that I was very hot and couldn’t sleep comfortably. We had also asked her via text for new towels and advised her of the bed issues. New towels arrived within minutes – one of them with a yellow dirty spot. It didn’t matter: we had found another clean towel in the hallway closet. The bed, though, was altogether a different issue. See, Anne really has good intentions, but her language skills are below par. She also doesn’t seem to be aware of all her rooms’ conditions. Despite my repetitive efforts to explain to her the bed issues, and the pictures I sent, she just wasn’t getting it. She sent us a new mattress cover, but I told her that wasn’t the problem. After 2 nights, she finally sent us a comforter, and she kept on saying that all rooms had standard and comfortable beds. That was definitely false. We have a double bed at home, and hers was smaller than that. Also, we checked the 3 other rooms on our floor, and all had good, comfortable beds…but not our spongey, very soft mattress. She sensed my frustrations, and offered a 2-night refund after the 2nd night, but where the heck do you find another room in high season? So we declined her offer. She kept sending me requests via email during the day to come meet us and chat that evening, but we were offline during the day, and we usually returned to our room rather late. It would have...