Jovan was a good host and very responsive. The instructions and signs in the apartment were very clear and helpful. However, we had some issues with the apartment that negatively impacted our stay. The heat was out in the basement (which includes the third bedroom and second bathroom) which rendered half of the apartment unusable for our stay as it was very cold in Boston during our visit. Jovan was very responsive and arranged for a handyman to come to the unit, but ultimately the issue was not resolved. Jovan did have space heaters and extra blankets available for our use, but we were not able to get the basement to a comfortable temperature without the central heat. We had to have one of our party sleep on the sofa in the living room, which then left us without a common space to use during our stay. We were disappointed, as the apartment was spacious and very inviting other than the issue with the heat.