The location of this unit was not bad as it was close to some tourist sites in Boston but it was on a street that was not that desirable. We asked if we could come in early if there was no one there but we were told NO not without paying a fee for early arrival and late departure! They did not even consider the request-- we were told we have to pay extra.
Most annoying however was that when we asked to keep our luggage at the unit early (since they would not allow us to check in early) we were told that we could not store the bags. Instead, they told us where we could store them nearby for a fee. I have never been told this. Since it was a big building we could have easily left our bags in that building or in the unit itself but instead had to run around Boston trying to find a place to keep them for a few hours. When we're in a new place we don't expect to be stressed out further. We look for some help from our AirBNB hosts.
Also, the toilet in one of the bathrooms had a broken flapper requiring me to stick my hand in the water tank to lift it out to flush the toilet. I was told that it would be repaired after we departed- obviously, that didn't help my family. While they were very prompt in sending over extra sheets and towels after we asked, it was a slight hassle for us. Would have preferred if there were a couple of extra sheets and towels in the closet. Finally, very sparsely stocked with simple kitchen items.
However, the unit was fairly spacious and overall nice.