The hotel is in a very good location with lots of amenities close by and only a few minutes walk from Washington street and Boston Common park. The hotel staff was very kind and helpful. Room was big however the hotel needs TLC everywhere and lacks of cleanliness. No fridge, kettle or coffee maker in the room. Fresh towels can be requested when needed; you can request for the bed to be made and bins to be emptied if needed but these are not automatically done on a daily basis. The hotel is rated as 1 star which I am not sure it is mentioned in the listing.