There was an error in the booking system and upon my arrival, the room had been double booked with another guest. We both had booked the room and had confirmation that the room was booked in our name. The management team was zero percent helpful in finding another place for the other guest, who was an international traveler who had difficulty with English and had no way of contacting another place to stay as her phone did not work in the US. Despite explaining the situation to the unit owner, they did not help at all and were very rude to the other guest to the point she was in tears. I, personally, spent 2 hours helping coordinate and finding her a new hotel and covering the costs for her. I would not book with this team again based on this experience.
The place itself was in a great location, the cleaning lady was very sweet and the bed was comfy, however, the advertisement is otherwise not accurate. This particular room was on the basement floor next to the common kitchen and laundry room and was very loud, dark, gloomy, and the room was very small.
The check in itself was complicated and required several steps including completion of online forms that seemed very sketchy. Since I completed my stay, I have received several messages reminding me to leave a five star review. Overall, I would not stay again and feel the customer service was very poor and I was sad that this horrible experience was the first thing the other international guest experienced during her visit to the US.