DO NOT DO BUSINESS WITH THIS COMPANY.
Do I admit I made a reservation using a non-refundable rate? Yes.
Did I contact the Hosts exactly 24 hrs later requesting cancellation due to an unexpected conflict? Yes.
Was there 2 weeks until my expected check-in, giving them enough time to book another guest? Yes.
As an individual AirBnb SuperHost (not a Company) with a few hundred reviews, I have personal experience with the flexibility offered to Hosts and have given plenty of full refunds with shorter notice. Life happens; having empathy is important.
However, this greedy Company refused to send a refund. Instead, they offered me a voucher only if I cancelled and they were able to rebook, meaning they would have been double paid for the same dates. If they didn't rebook, no voucher would be given.
In order to share my experience with the amazing AirBnb community, I made the decision to not cancel the reservation, forfeiting the $135 refund for Cleaning Fee (Pricey!). In addition, if anyone reading this is planning to come to Dallas, reference this review in your booking with me and I will refund you $50 of your reservation (limited to 5).
Also, for any potential Guest, note that in their fine print of House Rules, Check-In time is 5pm and Check-Out time is 10am. A change to either is additional $50 each. Earliest Check-In is 2pm and latest Check-Out is 1pm.