I was very happy in this studio! The description was very accurate; it was nicely furnished, in an older building, and was small and cozy. I didn't have any issues and so I didn't really communicate with the hosts or front-desk personnel, but there was always someone on-site to help out if something came up. There was ramen and coffee already in the apartment and this made my first night after a long day of travel much more comfortable! The bed was also incredibly comfortable and there were plenty of pillows of various thicknesses so you can choose your own sleep adventure =)