Shannon was very accommodating and responsive. We needed a place to set our bags down since we arrived early in the morning so she let us swing by the place early in the morning to do so, even though our scheduled check in wasn't until 3pm. That allowed my boyfriend and I to explore Boston for the day instead of worrying about our luggage. The place is spacious. However she does have two dogs that if you aren't a dog person could definitely turn you off to the place. But they are super friendly and fortunately my boyfriend and I love dogs.