This was a very nice and roomy spartment. Very clean. Lots of towels and well stocked kitchen. Nice quiet and seemingly safe neighborhood.
A bit of a trip into Boston. Plan on 45 to 75 minutes on public transport if using bus and subway, depending on time of day and traffic.
We only had a partial roll of toilet paper and no extra. Not sure if this is the norm, but you might need to buy some.
We had 1 major major problem. This, hopefully, is very unlikely to happen again but the absolute lack of response for over 13 hours was appalling. We checked in around 7:30 pm, unloaded the car and one of us used the toilet. Lo and behold - the toilet would not flush!!! We tried the plunger, but that had no impact. So we called the after hours number just before 8 pm. The woman who answered was very nice, took our phone numbers and said someone would call us back in a few minutes to arrange to fix the toilet. Since we needed to use the toilet and none was available, we got in the car and drove to the grocery store (1/2 to 3/4 mile away) to use the bathroom there. Definitely not ideal. We were full expecting phone or email messages by the time we got back to the apartment but nothing. An hour passed and nothing. We called the after hours number again. This time no one answered so we left another message. Another hour and nothing. Before going to sleep, we needed toilet facilities so once again we got in the car and drove to the grocery store which fortunately was still open. Drove back to apartment . Still no response. Called the after hours number again and left another message. Also left an email. Early morning when we got up we fully expected someone to be at the door ready to fix the toilet. Nothing - no plumber, no phone call, no email, no voice mail. Once again we got in the car and drove to the grocery store and and rushed in to use the toilet. When we got back to the apartment we called the after hours number and since no one answered, left another message. Also sent another email. We got ready to go out for the day, pretty ticked off and left. At 9 am, when the office opened, we called and the woman we spoke with said she had seen our messages and emails and was very surprised no one responded. Said she'd make sure things were fixed. About 2 hours later we got a text message that the toilet was fixed.
So, it was not until after speaking with the after hours operator, leaving 3 voice messages, 2 emails, 3 trips driving to the grocery store to use their toilet, and speaking with another person 13 hours after the problem was initially reported that anything was done. Absolutely appalling the complete lack of response. This happened on a weekday - cannot imagine what would have happened if it had been a weekend. This was a major problem and a health code violation, not something like a light bulb missing. Thank goodness none of us got sick or absolutely had to use the toilet during the night.
We never received a call or message from management apologizing for their incredible failure to communicate with us and no offer of compensation for renting lodging with no toilet! This experience should make anyone a bit concerned about how this management company responds to problems, especially when something occurs after hours or, god forbid, weekends.