This was my first AirB&B experience, and I'm sold! Katy was warm, welcoming and helpful throughout. While I never actually met her face to face, she managed to make me and my family feel so welcome in her home. We all loved the cats, and felt instantly comfortable, thanks to Katy's thorough explanation of the house, the cats' personalities and the overall loveliness of her home. Katy made it clear that she would be available if we ran into any problems, which, thankfully, we did not.