I’ve tried to cancel my reservation from the moment it was booked and they basically wanted to charge the entire fee I book for as a “cancellation fee” and only refund me $25, I ended up never cancelling and actually went there to stay even though it was super far from the location I wanted to be at I tried messaging them prior to the booking confirmation to find out the distance from my desired location and the Airbnb room and nobody replied you guys can expect NO PARKING with some thin walls and no customer service replies I’ve tried to get in contact with Boris and Susan for all of my stay and I was just hit with multiple automated replies I was stuck outside trying to find parking all night because I was scared of getting my car towed, rooms are nice but they really need to work on customer service and customer assistance the fact that I couldn’t even ask anyone for help made me hate my stay tbh I was one automated message away from self destruction I also tried calling multiple times and nobody answered me THERES NO PARKING ! They wouldn’t allow me to give 0 stars for this review okay I’m done