There was no carts to help move in/out, it requires a key fob to access front door and elevator which is great, but they only supplied 1 key fob but 2 sets of keys, if other member of the party do something different it is a hassle to get in and access elevator. The pullout couch was very uncomfortable. Other than those minor issues the place was clean and comfortable. The front staff were very helpful. The price was too high for what it was though.