As much as my boyfriend and I wanted to fall in love with our stay at the Boston Park Plaza, we were very underwhelmed. Our thermostat was broken for our entire stay, leaving the room almost 78 degrees at all times. When we first contacted the hotel about this concern via text, we never received a reply. When we reached out to maintenance about this issue, we were told that it was “fixed,” however this was not the case. We were also very disappointed in the lack of communication between guests and the hotel. We were not informed of any specific check in instructions or information on valet parking. Hours of different shops within the hotel were not updated, leaving us depending on wrong hours for specific needs we had, such as purchasing small toiletries and medications. Our ice machine was broken on our floor, and our TV was broken in our room, and we had very disruptive guests next to us that left cigarettes outside their room and prevented us from getting a good sleep any of the nights we stayed. Overall, my boyfriend and I were more than pleased with the location of the Boston Park Plaza, which was wonderful for our several activities planned for the weekend. We are very thankful to have stayed at this hotel and had a great weekend otherwise. We would love to have stayed again in another room, as we would hope that these concerns would not have been present. If you are looking for a great location, this is your place! However the extra sparkle that hotels generally bring to a guest’s stay was very much lacking.