The experience was wonderful!! We were celebrating our 25th wedding anniversary and Olivia had flowers and chocolates waiting for us to help celebrate. Olivia gave great recommendations for restaurants like SRV and B&G oysters which were both within walking distance and they were phenomenal. We could walk to the orange line and green line to get to wherever we wanted to go. Olivia always responded quickly to any questions. We will be returning and staying at the Upton!! Also fall in Boston is hard to beat!!