We enjoyed our stay: the location was great (close to Back Bay station and short walk to many sights) and Alicia provided speedy responses, including information on luggage storage options prior to checking in (at the wharf if coming by ferry, or South station - both for a fee). The apartment complex is managed by an external rental company Maverick (who strangely emails you as well) so the experience can feel a bit impersonal. Amenities were good although it would have been great if a sponge was provided for washing dishes (oddly dishwashing liquid was provided). As mentioned by a number of other guests, the apartment walls are extremely thin so we recommend bringing some earplugs (we had no problems sleeping using them). Overall, place was pleasant.