Communication with Liesl was great, she responded extremely quickly and was very helpful. The apartment is ok. Being on the ground floor was perfect for my mother-in-law as there were no steps to navigate. The downside being that as this is more of a basement apartment it's dark and unfortunately a little smelly in the communal area. There's no aircon in the living area/kitchen and this meant even with the provided fan, this area was horribly hot. There also was no information about parking either on the description or in the house manual which was a big shame as we were ticketed on the first night.