Hermina is thoughtful and responsive. In my case, Hermina was on vacay but still asks if everything was good. Her help, Cristal was responsible for us (me and my sister), she is so helpful and friendly. She made us feel warm and comfy at home. Her house is beautiful. The distance to the subway is about 2 blocks away by walking which is convenient for those who’s travelling without a car. Kitchen is clean. Beds are comfortable. We slept like babies. Overall I would recommend. :)