Richard was extremely helpful and accommodating in this last second booking. He met me st the apartment with the keys within an hour of me booking the trip. The apartment was beautiful and sparkling clean. A true local Bostonian, not a yuppy transplant. And you cannot possibly get a better location for Bruins and/or Celtics games at TD Bank Garden/North Station. Great value for how excellent the apartment is. The gas fireplace heats the place up in ~15 minutes. Very happy with my stay here.