The hotel/amenities were great…perfect location, close to shops/restaurants. My issue, however, was the customer service:
1. I called from the airport inquiring to see if we could possibly check in early. Receptionist #1 was encouraging and suggested we Uber over. Upon arrival, receptionist #2 refused to give any window of time to return to check in. We stowed our luggage and went about our day. No big deal.
2. Upon check-in, receptionist #2 DOUBLE CHARGED me (+ an additional $200) even though I told her I prepaid via air b n b. She was adamant that I hadn’t paid…by this time I was exhausted, and checked into our room. I immediately looked at my bank account and sure enough, I had already paid. I trekked back downstairs and spoke with receptionist #3 who corrected the issue. No apology. And no comment from receptionist #2 (who was also at the counter).
Even though the issue was rectified, it took 2 days for the $500 to be return to my account.
Hotel is great, but service is lacking.