The unit requires climbing over 4 flights of steep narrow steps. There is NO elevator and no ADA access. My wife and I are in our sixties and could not carry our luggage up the steep stairs for our 5 night stay. We could not physically stay there, too many steps and no elevator. We made the reservations the same day we arrived. We tried to get into the unit 3 hours before regular checkin time, which was 4 hours after we made reservations. Immediately we notified the host, she ignored our concerns and charged us for the entire 5 nights. We feel that we were misled, ripped off, and taken advantage of. Had these conditions been disclosed in the listing we would never have considered the unit. We have appealed to Airbnb and hope to resolve this issue. The host relies on deceptive and unprofessional business practices, instead of offering fair and good service. I hope Airbnb steps in to protect its reputation by requiring its hosts to be fair, reasonable, and professional instead of allowing unjust enrichment.