We had a very unpleasant experience. The host falsely accused only us for a broken toilet in the common area that was used for three years, said that she would like to terminate our stay and needed us to cover the cost of repair BEFORE contacting other guests and having a professional plumber to assess what happened (spoiler alert, the plumber said the damage was likely due to normal wear and tear, the conversation was recorded and can be found in the link at the bottom). The host would defend herself by saying she did contact all parties involve, but it’s the timing and accusative tone of the distressing conversation that we felt very uncomfortable with. To date, she hasn’t offered an apology.
The host’s argument was mainly based on the fact that we had less reviews on Airbnb than the other guest. Someone being new, thus having less reviews, to Airbnb doesn’t mean they’re less trustworthy. Someone with bad reviews, however, does. The host was emotional in the conversation and we find her logic problematic. Overall, it was a very miserable and stressful stay. Obviously, something like this ruins the whole trip.
Full story: https://docs.google.com/document/d/1-Ntl6h9Yed1lB6cZmiMWQEBekjCO0UzZ8EkVN9WlzxA/edit
Recording of the plumber’s remarks: https://drive.google.com/file/d/13Xv7eDFdknEgjnj-YVTtZmnnBdqWu9Xx/view?usp=drivesdk