The Good- location to Fenway Park is an easy walk, neighborhood seemed safe, parking was not an issue for us as we found spots right in front of the apartment
The Bad- the wine fridge was not working when we arrive. I messaged the host and didn't hear back for 2 hours. At that point, we had to dump all the food and beverages that we had brought with us. The host offered to come take
a look at it when they messaged back but at that point we had already thrown out our perishables. So, not much help.
The space seemed adequate for an overnight stay. We were only there to attend a baseball game and then fly out the next morning. However, our major issue was the condition of the bedding. It was very evident that the duvet and shams had not be laundered. We realized this at 11pm when we were ready to go to bed. The shams contained multiple stains and the duvet was completely unacceptable, I won't go into detail but NO ONE should be expected to use in that condition! Clearly, this was skipped in the "housekeeping." When we went back to read reviews, this was pointed out by another traveler as well. So maybe not the first time?
I immediately messaged the host (with detailed pics), knowing it was late but wanting to let them know as soon as it was discovered. We were up and out by 7am in order to catch our flight. While we were at the airport the host messaged and stated the housekeeper was on their way...why? If check out was at 11am and we only stayed one night, what good would this do? The next message from the host gave an apology but said they were confused because they went by and could not find any stains on the sheets. I messaged back reiterating the stains were on the duvet and shams not the sheets. I requested a refund on the cleaning fee. I never heard back after multiple attempts.
Airbnb did the right thing and provided us with a refund when the host did not respond to the dispute.