Customer Service was very Poor! READ BELOW
I enjoyed my room, it was small, but clean. And nothing was wrong as far as the essentials.
But when I went to extend my stay my room was booked up. So I decided to change to another one of Maverick Suites rooms. I wanted to just check out and in at the same time to my new room.
My new room was requested for 10am check in which my app confirmed would require additional host approval.
The next morning my room was approved, with my request.
Then got messages from my host stating I could not check in until 4pm. I said I did not want the room because it would require me to drop my bags off at a storage location and did not meet with my vacation plans.
I was then told if I did not want the room at 4pm I would not get a refund because they would not offer one nor would they accept one.
They told me to call airbnb stating my 10am request was a "glitch" because they only did 4pm check ins. (Which if their check in time was really ONLY 4pm, my email confirming my reservation would not have said that I could have gotten a full refund if I'd canceled before the time that they told me I couldn't come for)
After trying to explain myself an plead for a refund I was told that not only would they not process it. But that if I made any disputes through airbnb or my credit card they would be met with the same excuse of a "glitch" and that it wasn't their fault so they shouldn't have to do anything about it.
So after getting blamed for them taking my money and denying my requests I managed to get a very helpful Airbnb support team employee to help me get my hard earned money back
I realize hotels have rules and that 4pm check ins may be strictly enforced. But that meant my request did not need to be approved and if it was done by mistake because they didn't see the time or there was a system issue. DO NOT PUT IT ON YOUR CUSTOMERS. We are human, mistakes happen. But the way I was forced to jump through hoops was no mistake