Most importantly, the apartment is extremely clean and ideally located, and the manager very responsive.
While the pull-out bed in the closet-sized TV room isn't terribly comfortable, the double beds in the two bedrooms are very comfortable.
As a relatively inexperienced user of airbnb, I was initially confused by the lack of a relationship between the multiple downtown apartments managed by Alex and Hassan and the "Alex and Kat" listing with the photo of Kat in front of a house with a white picket fence, but I've since been told that that's common.
The real-life, middle-aged Alex drove over in a blizzard to ensure that we could check-in early, and he responded quickly to solve the problem with the WiFi, which wasn't working when we arrived, and to supply the missing bedding for the pull-out.