It was very easy to communicate and make arrangements for the check in with Glenn. The service is very professional. The day of our arrival, We were continuously in touch with the person in charge to show us the apartment. He was very flexible to reaccomodate the check in time following some delays on our way over. The apartment is a very nice and convenient location. We found maps of Boston and written instructions about everything: house rules, wifi password, recommendations for restaurants, where to find parkings and supermarkets... The apartment was clean and the bathroom filled with many soft and white towels. I would surely recommend Glenn's apartment.