So far, this is the worst experience I've ever had in Airbnb.
I'm traveling with my parents. I wanted to check in early and tried to make it by communicating with the host one week earlier. The host told me to confirm with her one day earlier and I did so. Then the host said I had to confirm on the exact day. Because of a flight issue, my parents, who can hardly speak English, arrived at Boston around 11:00 before me. I wanted to make sure my parents had a place to stay in the rainy day, so I talked to Liesl if my parents could check in at 12 pm. Liesl refused. They finally checked in at 2 pm. It's understandable because sometimes hosts have strict rules.
However, on the next day, we wanted to do the freedom trail badly but the check out time is also very strict: 11 am. we simply can't make it with heavy luggages. I expressed our passion and wished to leave our luggage at the door promising to get it back by 1 pm. This time, no surprise, Liesl refused.
I'm not shocked by her determination but the reason she gave us: the guests were arriving by 11am. Are u kidding me? U didn't allow us to check in by 11 am but allowed others? I even communicated one week before! I was so angry and disappointed. Airbnb shouldn't be a place that people well behaved are treated differently.
Moreover, if the next guests were checking in at 11 am and we were checking out at the same time, where did u put the $80 cleansing fee?
I'm so sorry that I made my parents waiting for 2 hours in the rain while they flied such long distance to my graduation ceremony.