I don't know if they were having problems with the cleaning service but there wasn't a single roll of toilet paper in the whole house and we had to finish the laundry they had started. Lots of steep stairs -2 to get in the house and one to get to the upstairs bedrooms and a spiral outside to the top deck. Also had nest cameras in the living room that I turned around. Otherwise a very nice place with a lot of space and great location.