Towels were filthy with someone else’s makeup before I used them. The common area, gym, etc. are still posted in the listing despite them still being “unavailable due to Covid” which you don’t find out about until after you book. The power was out for 6+ hours one day of my stay and 2+ hours the next day. So I couldn’t work, cook, shower, do laundry or any other reason I booked that unit. To make matters worse, the elevators were not in use during the outage so when I tried to leave to find a Starbucks for a place to eat, work, and charge my phone/computer I got trapped in a stairwell that was marked as an exit but I couldn’t get out. The worst AirBnB experience ever. I may never use the service again.