SCAM. Over $1300 paid to them for 4 nights in a studio apartment that they did not provide access to, nor communication as to why. Left me stranded in the middle of the night (arrived to check in at 11:30pm, within the cutoff time) in a city I’d never been to when no keys were left with concierge, no answer on the 24 hour help line, and no help from Airbnb support either (I was told to get a hotel room after midnight and I’d be reimbursed $200, in Boston where rooms are well over that price on average). My case has been passed off to at least 3 different support personnel over the past 5 days, with communication ceasing about 2 days ago with no explanation, no refund, no assistance whatsoever with finding new accommodations, other than offering to see if Global Luxury would be so gracious as to allow me access to the property or telling ME to cancel the reservation. Meanwhile, someone from the hosting company contacted me to say that my reservation had been canceled several days prior to the starting date, unbeknownst to me and for reasons unknown to the representative whom informed me that I’d have to call back after 9am to speak to the billing department about it. I was busy frantically searching for a hotel that would allow me to check in prior to 4pm after spending the night in my rental car and did not call to find out why because I didn’t care at that point. I was in Boston to bury my ex fiancé whom had died unexpectedly 6 months prior on his birthday right before Christmas so needless to say the added stress of all this nearly broke me. Oddly enough, the reservation was still on Airbnb as if I was actively staying there, not canceled as the company representative had informed me, which is how I’m even writing this dire warning to future potential victims because check out was supposed to have been today. There’s been no resolution, reimbursement, refund, assistance or logical explanation given as of the time of this posting. I’ll never use Airbnb again and will be reporting it and the hosting company to the Better Business Bureau as soon as this note is finished, so… right now, done ✅