I stayed with this company before. this time I could not get a response from my host when they gave me the information Not only was the place a complete mess there were other people in the unit. they told me they would have security come a manager would come somebody will come and help me knowing I had my child with me. I sat there for hours from 7 p.m. until midnight with nobody showing up security trying to kick me out and they canceling on me at almost midnight and expecting me to find another place with no funds. they did not even give me a $25 credit to a new unit. I can only get a response from Airbnb support about what they were saying but I could not get anybody to answer my calls texts or emails. I just was very unfortunate I have stayed with them before and had a wonderful time I just don't understand why this time was the total opposite