-3 hour late checkin - Room wasn’t ready
-there was no heat
-There was no cable/Wi-Fi
- maintenance man pounding on my door at 10:15am the next morning saying for me to get out that he was there to fix the heat the following morning. As I was trying to get ready to leave he continued from 1015 until I opened the door in my hat and coat that I slept in because there were no extra blankets and it was freezing! I answered the door and he put his foot in the door and shoved the door to try to come in. I asked him to leave -I was being interrupted trying to leave and get ready. As I had been saying until I had to open the door and insist to please stop! He came back. The maintenance man went as far as to enter a code and let himself in barge in and I told him to leave again! . This all happened while a maverick representative was on the cell phone with the maintenance man. customer service is rude unprofessional and this experience was not the comfy beacon hill accommodations that was listed. The hall way smells like cat urine as well... unreal