This place is located in the prime location in Boston.
The condition of the apartment was good, too.
However, when we reported that the king size bed’s bed frame was in very bad condition :
( missing some the slats and some of the support posts were bent and not working )
It was never fixed even though we reported it to the team right away.
We stayed there 2 nights, we reported the issue on the first night even before we went to bed, but it was never fixed.
The couple who used the bed had to sleep on that bed very gingerly for 2 nights.
The team told us that the repair team was coming while we were out on the second day
which never happened.
Then the team asked us to be home so the repair team can come in . ( the reason for that was that the repair team Did Not have the front door key!)
We cut our sightseeing short to come home and reported to them that we were home for the time we promised to be there.
Only after, while we were waiting for them,
we were told that the repair team won’t be able to come to fix the bed until the next day!
The NEXT DAYis our check out morning!
The bed was never fixed while we were there
even though we reported on the first evening and also sent the photos of
the bed frame 3 times!
I am very disappointed with this experience.
And part of my precious vacation time was spent on this issue and I never saw the result of my efforts.