Lori was very helpful and friendly. It was nice to have some healthy breakfast items furnished. The on street parking was a bonus and easy to find. Proximity to the train station was only a few blocks away which was great for getting around Boston. There are a couple flights of stairs that may be challenging to anyone with any disabilities. The bed was comfortable but a little small since we are used to a king size bed. It was nice to have the whole upper 3rd floor area and our own bathroom.