Charles was very good at communicating and the check in was very easy. We did receive notification from him less than 24 hours before our check in that there was no hot water due to a water heater issue and that he would refund us our entire fee if we decided to stay somewhere else. At this time, staying somewhere else was not an option for us as we booked with Charles over a month ago and had plans in that area with relatives. He did give us a refund of $30 which would cover the cost to shower at the YMCA which is down the street. Although there was a cleaning fee in the agreement, the bathroom was very dirty with dust and debris on the floor and rug. The bathroom sink was also dirty with hair and dust.