Tim was very tolerant of us as the communication was a bit difficult by email because we were in and out of internet range. We phoned him as we were heading into Boston, for details about the keys. He was super helpful and it had been all set up even thought he was not sure whether and when we were arriving. A great location in a neighbourhood. Quiet with a very comfy bed and nice linens. So nice to be where someone lives and away from the touristy areas, yet very handy to the sights and transport