This was the worst stay I've ever had (and I am very well-travelled)! During my stay, I was woken up around 6:45am on Saturday from the rain from the ceiling - the leak was so large that it literally rained from the ceiling and the ALARM went on.
I reported it, the maintenance guy "fixed" the leak and had to even remove the bulbs from the lamp "as it was already SPARKLING!" After that there was no light in the room for 2 days.
I asked for a discount to compensate for what had happened but it was refused because the issue was "fixed," which doesn't change anything from the fact that it had already happened. The support team was super unhelpful and constantly demanded pictures which is the last thing you think about in the case of emergency. The way they dealt with the issue was unfair and frankly outrageous and definitely not the way to teat your customers.