John is extremely responsive, responding to questions within a few minutes. We were able to check on a bit early and the place was very clean, spacious and well furnished. The beds were comfortable and the sofa was easily made up into a comfortable bed. The neighborhood is quiet and residential. Close to businesses but on a quiet street. There were quite a few stairs up to the door which was a bit hard for my 90 year old mother but she managed ok. Something to think about though if there are any mobility challenges in your party. Parking was fine on the street. There are not tons of spaces but we were always able to find one close to the house. Overall, I would recommend this place to anyone visiting Boston.