The appartement is located in a pretty nice area. Finding the key was very easy but the location could be improved to avoid encounter with rats. But when I asked for a second key to avoid using the key locker, Jay made a new one and provided it to us in the same day. Thank you. He also picked up the phone after midnight to assist us. The flat was very clean and tidy. The beds are confortable and the kitchen well equipped. The flat is a bit noisy in the morning for 2 of the 3 rooms. Also the thermal isolation is pretty bad and you can't control the heating system. You can let the heaters open and they will turn on whenever the building heating starts. Then it gets pretty warm and cosy. All together I would recommend with a special mention for the excellent communication and reactivity of Jay.