Unfortunately, on the morning we were supposed to arrive at the Charlesmark, there was a flood at the hotel. They called us and apologized for the inconvenience and asked if they could move us to the Harborside Inn. Once we confirmed that the location of the new hotel would work for us, the Charlesmark transferred our reservation over and also upgraded us to a larger room. When we arrived at the Harborside, the front desk had our reservation and made checking in pleasant and easy.