Lance is an absolutely horrible property manager. My emails, messages, and phone calls/voicemails to Lance himself, along with Swank Properties, went unanswered for 12 DAYS. There were issues with water pressure within the unit, the grill did not function, nor did the surround sound - all listed as amenities mind you. I was not able to utilize water similtaneously within the unit through the duration of my stay. In other words, if someone was doing dishes, you couldn't shower. If laundry was running, you could barley wash your hands. After finally getting a hold of Lance, he responded sarcastically referencing water pressure not meeting my "satisfaction". Along with the lack of amenities, Swank continuously deferred me to Air BNB over compensation. You cannot reach Swank Properties directly - it is literally impossible. You get directed to a call service, where I left messages over 12 days. I did not hear back from the property manager (Lance) of my unit for 12 DAYS. I could barely shower throughout this time. Nothing was resolved, and I moved out. Please understand that Swank Properties is absolutely awful at what they do. I am deleting my air bnb account over all of this, as I am still not being compensated for the listed amenities not functioning, inability to shower at times, and lack of responsiveness with ZERO compensation.