Hilary is excellent in communicating with boarders and gives excellent directions and information. She leaves you with a book that provides insight into Boston along with maps and a large notebook with places to go. Hazel is an engaging young lady who provides a perspective of Boston that can only be provided by a young person. Hillary's house is very accessible from the orange line and into downtown Boston---no need for a car. They have a great dog by the name of Aggy and she is always available for petting.