The good - Communication was excellent. The apartment was very clean and furnishings adequate. Beds were very comfortable.
The bad - The blinds in most rooms were operable but broken - bent or did not close all the way. One hairdryer did not work - did not try the second one, as my daughter brought one. Bathrooms were very small, but appreciate the stall shower. The Pluto TV is worthless. There is very little you can watch in realtime - a disappointment for sports fan for sure.
The ugly - The common areas in the building were disgusting. The rugs and walls are stained to a degree I have never seen. The commons stairwell looks as though it has not been cleaned in years. The value for the price I paid was appalling. There is nothing "luxury" about the building or the apartment. There was someone passed out on the front steps the first day I was there and a number of empty bottles on or around the front entrance most of the time. The security is misleading. There is no one "live" on premise at night as advertised.
I do know that Boston is an expensive hotel town, but I feel completely ripped off.