Muny responded quickly throughout our conversation. My friends and I enjoyed our stay at her place in general. It is clean, modern, nicely designed and has all the equipment you would need for a long stay. There was a "glitch" though, as a tenant on the other floor (also owned by Muny) had a party and s/he played music so loud our floor was shaken! Muny responded quite quickly at that time. Recommended her place for a stay in Boston area!