This was my first experience with Airbnb. I was generally optimistic, though somewhat skeptical when I first sent the reservation request. As soon as I heard back from Alexa, which didn't take long at all, all skepticism was pushed aside. Each detail and every question I had was promptly attended to before I ever left home. When my train pulled into Boston, I felt like I was arriving in a place I was familiar with thanks to the notes she typed up about the North End. No issues arrose, but if they had I have no doubt Alexa would have tended to them swiftly. The home itself is beautiful, bright, and charming. I'm fairly certain her bed is in fact a cloud. It is the most comfortable thing I have ever slept in. The kitchen had every tool we would need. I will without a doubt book my next trip to Boston around the availability of this home.