The location was good for us as it was close to our family we were visiting and very close to the Boston Common and the Gardens. Edmund was very prompt in responding to our questions and requests. The room was very clean on the inside, the linens were fresh, and the beds made. The art on the walls and colors were a nice touch. The rooms are update inside them, but the common areas and hall ways have not caught up, yet and the building is really old and had a few issues. I know that this not a hotel with all of the niceties of daily room cleaning and the services you expect in a hotel. There are just a few things, that if addressed would have made the stay better.
- When we arrived (late at night) there was less than 1/4th of a roll of toilette paper on the dispenser and there were no spare rolls in the room. We (a family of 3) were scheduled for 5 nights, so this was an obvious oversight. Luckily we had a packet of tissues to get us through until we could get to a store the next day. Edmund had someone put a couple of rolls in the room, the next day, but I don't know why they wouldn't have spare rolls in the room.
- They only provided 4 towels, one hand towel, and a bath mat for us for a 5 day stay and there were no spare linens for the beds. We were told house keeping could come and change the sheets on the bed for an additional $55. Edmund did send us an additional two bath towels and hand towel along with the TP so we had two towels to use over the course of 5 days after I asked for it.
- The listing says there is an iron and ironing board in the room. Well, there was an iron, but no ironing board. I did find one in the hall common area, one of the tiny table top ones.
- The light above the mirror in the bathroom was very dim. It is more of a wall sconce with a tiny decorative bulb and not a vanity light. It was too dark for my wife to do her makeup in the morning, it wasn't much to use for me to even shave.
- The room smelled musty when we first arrived in our room, but that was resolved after we opened the window and ran the air conditioner.
- The listing says that it overlooks Temple St. which for this room is not exactly true. The building is on temple St. and there are three window, but they open into a central shaft of the building.
Overall, we would probably stay there again, I just hope they would consider changing the vanity lights. It was quiet and we felt secure.