Effectively a hotel with no on-site staff. The number they give you to call routes through a call center to whichever employee happens to be manning the line at that point. If you drive, park at One Beacon Garage. They don't mention that in their instructions email. Great location. Pretty block in a pretty neighborhood. Cramped room. Ceiling slopes sharply over bed. Effectively an attic. I went during New Years, so I overpaid. I'd recommend a different room in the building.