To be fair, I don't actually know what the status of their cleanliness, etc. is because I did not actually complete this stay. If N/A were an option for all ratings except Communication, I would have chosen that. I requested a date change for my reservation, and Sonder communicated to me that my request was approved. However, when my original reservation weekend rolled around, my account showed no update and AirBnB let me know that Sonder never finalized the request on their end and was failing to respond to all attempts at contact. Sonder then let me know that my reservation date change was not approved because the apartment was not available then, after they had already told me it was approved. They also tried really hard to deny me a refund, and I had to stay in almost constant contact with both them and AirBnB for three days in order to have the situation rectified. HORRIBLE customer service from them. They wouldn't even acknowledge how much they had messed up.