This is not a personally owned property but a large chain of unattended rental apartments from the chain Boston Inn Reservations. There was no one to welcome me, however, instructions for entry via key codes were clear and adequate. The location is great. I was attending a large conference at the Marriott Copley Plaza, and it was about a 10 minute walk, way cheaper than staying in the hotel. The hosts responded promptly to Airbnb messages as well as providing a 24/7 phone number. The only major problem I had was that the WiFi was so slow as to be unusable for normal business work (connecting back to my corporate network via VPN was impossible). They sent someone over twice to reset the modem and router, however no improvement resulted. If you are a business traveler and need WiFi, be sure to check with them that the WiFi has been upgraded. I ran speedtest.net several times and got download no higher than 0.25 Mbps which for Comcast in Boston is rediculously slow. I ended up having the set up my phone as a WiFi hotspot, but that was eating up my data allocation. Also, their WiFi is insecure, requiring web browser login. Most browsers with security in mind put up multiple warnings when you are being redirected to the web-based login. Authentication should be changed to WPA2 which is way easier to deal with and is secure.