Nicole was very responsive, kind, and informative... The place is perfect for a stay for one or two people, very stylish and simple. We hit a bump on our third night, as a homeowner we all know sh*t happens. Unfortunately she had an incident with her pipes and we had a leak in our air bnb. She called someone immediately, moved us to a nice hotel (on her dime) with a late checkout and refunded our last two nights without question. For a worst case scenario which happens to the best of us. She handled it professionally, took responsibility, and was very upset and worried it ruined out stay. It did not. She was a class act and in the future I highly recommend anyone stay here.