From the very beginning Richard was a delight to work with, and very accommodating to our specific requests. Arrival was very easy with his friend meeting us to let us in and she even brought us some delicious treats to welcome us to the neighborhood! This apartment was quaint and perfectly located for touring Boston's North End but also very close walking distance to all the top tourist attractions of Boston (both Charleston and downtown Boston). The bed was super comfortable, and Richard provided a nice choice of amenities in case we had forgotten our own. Everything was great! Be mindful that the apartment is on the 3rd floor up a narrow staircase so dont pack your biggest suitcase! :)