Would not recommend any hosting from Lance at this time. We stayed at one of his properties beginning on March 1, 2020. Shortly thereafter, Lance brought new guests into the Airbnb home that we were living in. These guests had been working in Boston emergency rooms during the COVID pandemic. He did not bother to tell us of their exposure -- we only learned of it after inquiring with all THREE healthcare workers/roommates. Knowing that I am immuno-compromised, we knew that we had to leave the home almost immediately.
When we told Lance that we needed to move, and sent him a message through Airbnb accordingly, he did not bother to respond for a week. Then, he advised us to cancel with Airbnb. He subsequently berated us for trying to get a full refund because of the COVID situation, messaging us:
"Seriously? I told you to cancel with AirBnB as they were the ones making the decisions on COVID. They they would deal with the financial balancing act as we don't have control over that. Now you are trying to steal $4000 from us by way of a direct request for money? Way to try to line your own pockets during a health emergency! Pathetic. Simply pathetic."
We stayed at this location for 17 nights but have now been charged for two months. Lance and Airbnb continue to refuse to fully refund us, alleging that because of the date of check-in (3/1/2020), their COVID-19 policy does not apply to us. As of 4/10/2020, we have been refunded about $1786 of the $4445 that has been charged to us. Essentially, for 17 days stay at Lance's home, we are being charged $2,659.
We are saddened to be so negative about Lance's hosting, as he truly was kind and welcoming when we did live at the home. We suspect that he was frustrated by the non-existent support he received from Airbnb, who we can only assume has been absent in responding to his concerns.