The location is top notch, and things would be great if you don’t run into any problems.
It was during a COVID surge, and on some of the coldest days of the season so far. It was two days of subzero temps, and the high was 12 degrees with a low of 6. During our second day of our stay (3 nights/4 days), the thermostat stopped working. How did we find out? The apartment was getting increasingly cold, and we were trying to turn up the heat. I informed the Brian and Heather right before noon. They informed me that they would have maintenance up to fix it. In the meanwhile, they asked us to trouble shoot the thermostat. While trouble shooting, the Nest specifically states that it has lost power and we would lose our heat. Brian and Heather tell me they will give us two space heaters and that no one will be coming to fix the thermostat.
We stayed in a 4-bedroom apartment. Two space heaters were not going to cut it. I told them this was not acceptable, and that we needed the heat fixed or money back so we could leave. We were told to wait until the next day or contact Air BNB to complain. By the time, Air BNB got back to us, it was too late to leave and find alternate housing.
I was told my choices were to 1) leave by 10:00 the next morning or stay and get credited back for one night. I was met with hostility and accused of trying to stay for free when I informed them that I could not give them an answer until they had someone come fix the thermostat and/or I woke up and saw whether or not we lost heat.
I was treated like I was unreasonable and I was the problem for not accepting space heaters when their equipment said the heat was going to shut off and they wouldn’t fix it.