Communication with Liesl was a breeze..She was quick to respond to all emails and was so pleasant. She was very clear with check in/out instructions which made our stay completely stress free! The area that the apartment was in was great. We love the south end with all of its restaurants, cafes and wonderful streets to wander down..Downtown is just a short walk if you are worried about not being in the 'center' of the city. The apartment was very quiet even though it is right near a hospital. We hardly ever heard any noise.