The Meditation Room is a beautiful oasis that is well cared for by the host and the cleaning staff. We were there to race in the Head of the Charles rowing regatta, the biggest rowing regatta in the world outside of the Olympics! Its close proximity to the river and finish line venue makes it an ideal location for future athletes. Everything about our stay went without a hitch *until* I lost our key.
I lost our key and I contacted the host same-day at 6pm both through the AirBnB communication system and directly by text message to notify him (I have saved transcripts and screenshots of both conversation portals). We were unable to lock our door and secure our belongings to safely leave the room located within a shared guest space. The host informed us of a hidden spare key for our door, however the key did not match this lock and it was not functional.
By 11:07pm, 5 hours after my first request for assistance, with the situation still not resolved and the host very slow to respond to all communications, the host insisted the hidden key was the correct key, and that "I can't get a new key to you at this hour." I sent him a video of the hidden key not working in our room door lock. I offered to come directly to him or to his house cleaners who live close by but did not receive any reply that evening, nor did I hear from him the next day by checkout. Complete communication blackout. What if we were actually locked out of the room?
By the time we were ready to check out the next day, we spoke with the cleaning crew who had dealt with a similar situation in the past and would have been happy to assist, however they were never notified. We were surprised about this entire poor communication experience, given the excellent reviews for Todd and the listing. Todd's cleaning crew is top notch, the location is both beautiful and walking distance to Harvard and the Charles River. Enjoy your stay, and we hope that communication is more efficient and helpful for you.... and don't lose your key.