Alex is a great host, who responds very promptly and is really helpful. I made a casual remark about not enough light in the bedroom, and he showed up with a lamp in minutes. The apartment has a great location even for tourists, not just those going to Mass General, and it is a relatively easy walk to back bay, beacon hill, west cabmridge, and harbour walk. The furnishings are a bit worn and they need new linens for the bedrooms. Also, they have roku TV only, which was annoying because wifi kept cutting out.