This unit was great in so many ways...but disappointing in others.
THE GOOD:
Communication exchange and information sharing is first class. They provide an app with any relevant info you might need. Neighborhood amenities, directions, check in instructions, keyless entry, airport shuttle, subway/UBER details, city recommendations, direct messaging, etc. This aspect was a huge benefit for anyone unfamiliar with the city or area. Communication with the management group was returned almost immediately.
The cleanliness of the unit was great.
The location of the unit was convenient to the city, the subway, and airport. We had originally planned to rent a car for the weekend but traffic congestion concerns, parking prices, convenience to public transportation, and the helpful app made that unnecessary.
The views of the city from the balcony are impressive. The neighborhood is quiet and safe.
THE BAD:
From the aspect of being a rental unit and wanting to make a good first impression to arriving guests, there could be some improvements:
Entry stairs and front porch had weeks worth of leaves accumulated. The mailbox was stuffed full of periodicals and unclaimed mail. It honestly presented as an abandoned house. Not a great first impression.
Once inside, it was clear that it was an older unit. While there is nothing wrong with that, the fact that maintenance supplies, buckets and paint were left in the entrance hallway for guests to transition past was disheartening.
Air Conditioning / Heat thermostat was set on 78 degrees and it was extremely warm in the unit. Thermostat appeared to be controlled remotely via an app because every effort to adjust the thermostat for comfort proved futile. We finally had to remove the batteries to disable the heat and open the windows to regulate the temperature.
The unit, while clean, was not very well maintained. Eight recessed lighting fixtures in the kitchen/living room adjoining areas and ONLY ONE bulb worked. Additional lights were out in lamps throughout and the bathroom vanity. The bathroom had no exhaust vent so it relied on a heat lamp to reduce moisture. It also was burnt out. You get the picture.
The detailed operating instructions for the TV were adequate. What wasn't acceptable was the fact that the cable/satellite programming package subscription was extremely basic for an upscale unit. ESPN, Fox Sports and many other non-premium channels were blacked out. Had to watch an event I was interested in on my tablet. It wasn't very convenient.
Overall, the unit was suitable and comfortable. But it could have been so much better with minimal cost and effort.