I have been an Airbnb guest for a very long time and I am meticulous in my research when selecting a place to stay, particularly when traveling alone. I also have stellar reviews as a guest so the issue I describe here has nothing to do with me. When looking in Boston this past month, there are a dozen places I negated due to the presence of stairways. I had one large suitcase for an extended trip and knew it would be difficult for me to navigate alone. Absolutely nowhere in the listing were steps mentioned (and if they do now, it's because I have made a stink of it -- I took screen shots of every inch of that listing and nowhere are they mentioned). When I landed in Boston, the host checked in with me and I asked about steps; a very cavalier response was made as to despite the unit being "Unit 4", it was "technically" on the third floor. When I arrived at the building (which was nearly impossible for my Uber driver to find), I opened the door and was greeted by steps, steps, and more steps. A very narrow and steep staircase with no bannisters to hold on to as I lugged my suitcase up two flights of stairs; I was literally crawling up the stairs so as not to tumble down them. When I got to Unit 4 and entered, I was greeted by another full set of the same steps to get to the main level of the apartment-- only this time I had to navigate them in the dark because the foyer light was not working. I am not old but I am not young and this was an awful experience. Once in the apartment, while a good size and at first blush, decently appointed, the situation got worse. The bathrooms were horrific.-- mold in all corners of both bathtubs, dinged walls and furniture, fraying furniture fabric, torn plastic venetian blinds, drawers in the dressers haphazardly open. Additionally, the residents in Unit 3 who had just gotten home, proceeded to play loud music and shout which sounded like it was in another room of the unit I was in. I immediately knew this place wasn't for me so found myself a hotel room and advised Steven I was not staying and why. He was rude, not helpful, suggested I hadn't read the listing thoroughly (so not true), and adamant that there would be no refund or consideration. I then had to navigate myself down the same hazardous staircase and get myself out of that hell hole. Steven has refused any financial consideration and while Airbnb has been kind enough to tender a partial refund, I am incensed that Steven has taken no responsibility for an inaccurate and deceptive listing. And no matter his response to this review, I have photos I am happy to share with anyone. Stay very far away.