The location is excellent - only one stop by metro from downtown Boston. We did not spend much time in the neighborhood due to the lack of time but Claire gave us great tips on what to do nearby. The check-in process was neat. We came a bit early and left our luggage in the common area downstairs. We did not get to meet Claire but she responded to our messages extremely quickly. The upstairs room we had was clean and pretty. Bathrooms were not perfectly clean although they are cleaned daily but that is reasonable since they are shared between other guests (there are 3 rooms in total in Claire's townhouse). On the last day of our stay, we had a small problem with opening the front door when we came back from downtown to pick up our bags on the way to the airport. The door appeared to be locked but actually, it was just stuck. I must mention we did not have a problem with opening the front door until then. So I froze up for a second and contacted Claire immediately (she responded quickly) but fortunately, I managed to pull it open. The housekeeper was at the house at the time but she did not react to our knocking and begging to open the door. I can also understand that but I kind of started panicking since we had to catch our flight. If you find yourself in the same situation, use your strength and pull the door, don't panic. Our overall experience was great and would stay at Claire's place again.