You will receive a thoroughly detailed email about the check-in process. This sounds lovely and helpful, but the directions were completely incorrect. I was told to retrieve a building key from the concierge- he let me in, but did not give me a key. I was given a code to unlock the apartment door in the email- there was no keypad on the apartment door and the door was locked. I left the building and contacted the owner (who told me they were too busy to answer the phone and texted me instead), and I was told that the cleaning staff checked the door 3 times that day and the door should be unlocked, the keys are inside. I knew the door was locked, but decided to check again... maybe we didn't push hard enough. When I asked the concierge to let me back in so I can try one more time, he said no. I tried explaining the situation and he walked away from me mid sentence and went down the hall.
I contacted the company again, but they stopped responding. My sister ended up taking over communication because she said I was being too nice. After 6 calls with no answer, someone finally picked up on call number 7. We were told someone from the company would arrive in 15-20 minutes to let us in. They were there an hour later. Three young females with all of their stuff on the street for an hour- completely unacceptable. When they got there, the door was in fact locked and they had to retrieve the keys for us.
The apartment was clean, but was not a 2 bath apartment like advertised. When I'm given a price for a 2 bed 2 bath apartment, I expect it to actually be a 2 bed 2 bath apartment. I knew the furniture may be different from the picture because the ad had said so, but we were paying for a 2 bed 2 bath apartment.
Great location, awful company to deal with.