We were thrilled to stay in the heart of Boston in a beautiful luxurious apartment but was suddenly surprised after checking in and getting settled to learn there was no heat throughout the unit. Our initial response was to reach out to the owners of the apartment and try to resolve the heating situation which I was greeted pretty quickly that they would remotely program the heat within the unit. Soon after I received the response stating that unfortunately this unit did not have the heat set up ans that they would have somebody come by to get that rectified as soon as possible the following day. That wasn’t the response we were expecting but we looked forward to a nice and cosy night following. While we were out during the day and eventually returned back to the apartment we realise that nothing was fixed and we had to spend our last night in the freezing cold with no follow-up response from the owners Brian and Heather. That was just one of the issues that caused the vacation to not go so well. The other was communication about parking which was not very fun because I could not get a straight response in regards to if parking in front of the unit was allowed and it took about 24 hours to get a response on how much it would cost if we did require parking in front of the unit. Overall I wouldn’t use this apartment again only because the communication was not up to par and the parking situation is a little iffy. Granted the unit is beautiful and if those problems that I mentioned were resolved in some way and communication was better then I would have immediately given this five stars but I couldn’t see myself doing that now based off our stay there last week.