Check-in: Unfortunately we provided the hosts an hour notice prior to check in time that the unit was still dirty from the prior guests. Despite asking for assurances that the unit would be ready by check-in time, the unit was not cleaned by check in time. Furthermore, the hosts only communicate indefinite statements that the cleaning crew would tend to it as soon as they could. After a 90 minute delayed check in, there was no offer to reduce the rate due to the inconvenience. Additionally, once the belated cleaning was performed, we again had to reach back out to the hosts as the cleaning crew didn't even leave pillows nor a duvet in one of the bedrooms. There was also a large stain in the corner of the couch from the previous occupants which the cleaning crew never addressed prior to us taking occupancy.
Noise: During our stay, one night we woke up to a unit beneath us--loud music, stomping, singing, etc. It was clear the hosts were off site and unable to manage the situation personally in a timely manner. Also, its evident from looking at the wifi passwords/units in the building that the hosts manage multiple airbnbs in the same building. Accordingly, figuring out which unit was the cause was problematic for the hosts to manage. At first we received a message from the hosts speculating/insinuating our unit may be responsible for the noise at 12:30 am. We have an 11 month old infant so this was comical to be accused of this at best. Again, unfortunately the hosts made no commitments as to timeliness as to when the noise would be resolved--communication was merely that a security team would be sent at some time. The noise continued for three hours rendering sleep impossible until 3:30 am.
Sparsely supplied: Despite paying for 6x guests over a 5 day stay, we were provided only one towel per person. Likewise there were only 8x tiny shampoo/conditioner toiletries provided for showering. The unit lacked any board games or even a deck of cards to amuse ourselves inside given it rained 5/5 days of our stay. The unit was not provided with any extra trash bags. Upon notifying the hosts of this on the second-to-last day of our stay and requesting them, no additional trash bags were ever delivered to our unit as represented. Additionally out of desperation, we bought our own toilet paper as the unit's only three rolls ran out on the same day. Given the lack of the trash bags ever showing up, we had no confidence some would ever arrive. Instead of action/an apology for the inconvenience, the insult to the injury was asking us for our toilet paper receipts to 'prove up' the expense.
All in all, we booked it for the location. When it was all said and done, that's the only flattering thing I can report about the booking and experience.