Richard was great at communicating with us, and his flexibility for meeting us to check in was terrific. The apt is clean, comfortable, just as described in the photos, and a hike up the steps (which is what we expected). Richard helped us carry our luggage upstairs, which we really appreciated. He gave us suggestions for parking (we happily found overnite street parking around the corner, and then used the parking lot a block away for the next day). The apt is very clean, linens and towels all supplied, he supplied an inflatable bed. He had great suggestions for restaurants and even left brochures for what to see around town. Of course, the neighborhood was what drew us to the apt. Staying in the North End, where everything is walkable, was great fun. We would definitely stay there again!