Good : Place was beautiful as it was newly remodeled.
Nice area to walk around.
Host answered very fast on all the Qs.
Very fast wifi and the host has 2 more wifi lines, so it's even better.
Suggestion :
1. All the airBNB I stayed had basic cooking amenities like oils, condiments, coffee filter. but this place didn't have any of those, and it would be nice as those aren't something short term travelers always bring. (They do have brand new utensils, pans & coffee maker)
2. It would've been nicer if there was a comment about ongoing construction inside the building. First of all, it was loud during the day and it was very dusty inside of the building due to construction. I'm allergic to those dust, and so sneezed all day.
3. I think it would be better if the description says there's no elevator in the building.
Disappointing parts: Central heating system didn't work under 50F & host didn't know how to handle the case professionally. It would've been professional if host said sorry for the situation from the very beginning and tried to find the solution instead of giving many excuses. I think later host understood the situation, however, action wasn't fast and smart. (While host answered always fast) If anyone, very sensitive at temperature, I recommend think about this part.
1. When we arrived, temp dropped under 50F and seemed like no temp controlled.
2. Contacted the host and host said there's a space heater in the closet.
3. Checked and there was no heater, and host said our unit doesn't have a space heater.
4. Host also mentioned the building has a central heating system and currently Boston can't use the heating system till Oct 15th.
5. I checked and it was false information.
6. Host mentioned they put large amount of money for renovation.
7. I was very disappointed that the host gave two false info instead of trying to get us space heater that night. But she said I can bring more comforter from other unit.
8. Host mentioned they will have someone coming over next day to turn on heater.
9. Someone came in, he said our room was really cold, and he said it didn't work.
10. I contacted host again as nothing was fixed til 3pm, she said she will send someone again, and the worker came, nothing much changed. So one lady in unit dropped the space heater finally. It was a very small space heater and didn't look safe to run all night and so we couldn't use it at night.
I've never experienced this kind of situation from other air bnb places and hope some of the suggestion can be reflected for next guests.