Trinh was extremely helpful, even before we arrived! She even went out of her way to buy curtains to make the room darker for our baby to sleep, and was always available to contact. When we arrived, we were impressed by the hotel-like welcome we received in the bedroom - a welcome letter on the bed, towels and shampoo and soap, etc. The students who live in the other rooms in the apartment were always very quiet. If you don't mind sharing an apartment with other people, or walking up three flights of stairs carrying luggage, this is a wonderful place. Only a 15-minute walk from the subway, and 5 stops from downtown Boston. We had a great experience here1