This was our second time staying at Jose's apartment. The place is spectacular. The location is the best in Boston, and the apartment is clean and well-kept. We were pleased to see that Jose had thick, new towels this year. It really shows that he listens to feedback and cares about his customers. The description of this apartment does not due justice to the LOCATION. This place is right outside the Old North Church, and is in the heart of the North End. You will never get such a great Boston experience in a hotel!!! Retrieving and returning the keys was a breeze, and although we did not need his help while there, we were provided with a phone number and email address by which to reach Jose if we needed. We're looking forward to our stay next year!!