Shelly and her daughter were both lovely and very helpful. I didn't meet Lance. The house is in a very convenient location if you want somewhere to stay near the airport. It is right near a train station and only a 10 minute walk to the airport shuttle bus. The room itself was very small and the air conditioner was loud, but everything was clean. Shelly and Lance were quick to reply to my messages, and were flexible with check in. It was significantly cheaper than staying in the hotels right near the airport, so it's a good option if you have an early/ late flight.