The initial reservation process was challenging, but Gloria was flexible in accommodating my family for an early check in. The apartment was charming, but it wasn’t as tidy as we expected and was missing some basic items (only one set of keys, few basic toiletries) which we easily remediated. We provided our host with that feedback for future improvements. Gloria expressed frustration with me related to our check out, and I recommended she provide check out instructions. I was disappointed in the overall experience, but our family truly enjoyed the use of the property and left with warm memories of our trip.