Kelly and Phil were wonderful hosts. We didn't need much assistance, but if you do they are happy to provide suggestions. The house is beautiful and just as pictured. You have the entire third floor to yourself. We were very comfortable especially when the day turned rainy and we stayed in just hanging out for a few hours - there are lots of games and a simple kitchenette. The location is great... Walking distance to tons of restaurants, shopping and the Arnold Arboretum. Hub bike rentals are also very close by (and lots of fun!) I highly recommend their home and would definitely stay here again!