Jovan was very friendly & sending information before was perfect and made check in and check out a breeze . He also accommodated us when our plane arrived early hours of the day . Very stocked with towels & amenities. I do wish there was another tv in the second bedroom and a bigger one in the living room . Only issue the last 2 days of our stay for some reason the hot water stopped working and was very cold . But other than that no issues & love that it has a thermostat we were able to control .