We never got to meet Mikhail but he was a great communicator and took care to contact us via email to make sure everything was ok (both before and during our stay). The apartment was great and had everything we needed. The apartment was perfect for us - close to the T, close to all kinds of great food choices (and Mikhail even provided a list of his nearby favourites - much appreciated!), safe neighbourhood, a great home base for a visit to Boston. The apartment even comes with a parking space which is a real bonus in this area.