The air conditioner wasn't working, and since it was hot weather, the temperature in our room was 85 Degrees at night. We were so hot and uncomfortable. My husband called Evonify and complained about the heat. We were told that they would bring us two fans for our room, but no one ever brought them. We tried opening our window, but the traffic noise on the street was very disruptive for sleeping as well. Because we slept so poorly in the heat, we missed some of our Sunday morning vacation plans. When my husband called them about the air conditioning problem, We were told by Evonify that they would give us back 30% of our payment due to the problems, but so far they have not credited it back to our card. The mattress is also very firm compared to what we were used to. The lobby and hallways were not too clean, as they looked like they could use a good vacuum. This is a bare bones kind of place. An efficiency. For my husband and I, We had two bath towels for three days. There was no provided shampoo, conditioner, lotion, bottled water or coffee for the morning. I am not one to usually give bad reviews, but we have stayed in quite a few Airbnb's and would have expected a better experience based on previous stays. And we are still waiting for our refund.