Howard is extremely accommodating. He met us at the door, checked in with us during the stay to see if we needed anything and even gave suggestions of festivals in the area. The room is smaller than we thought but it is very clean and exactly what we needed, the bed is super comfy (not too hard, not to soft) and the bathroom is clean. The towels are nice and plush! There is a ton of privacy and the bedroom door locks. Great place and will stay again next time we are in Boston!