This was my first AirBNB experience. After reading Chris' reviews online, and her very quick reply to my questions before booking (she replied within minutes), I felt comfortable staying at her home. After I booked, I had more questions and she kindly spoke to me on the phone. When I arrived, Chris kindly drove me into the city and spent time with me explaining the train map back. She told me to call/text her with any questions. Chris is a lovely, sweet, warm person and she really made me feel very comfortable. You have your own bathroom with a shower to use right off of the bedroom and she has a super adorable cat that brightens the whole experience :)