I was all ready for a stay at Billy's place, which looked amazing, but due to inclement weather, my flight to Boston was cancelled at the very last minute by the airline. Unfortunately, I was unable to make it to Boston for the trip and did not get to stay at Billy's place. However, Billy was very helpful and prompt with communication the entire time! Though I had to cancel at the very last minute, much later than the returns policy, Billy was extremely understanding about my situation and I'm very happy with how he resolved it.