There was miscommunication about the linens being used in the basement. The first co-host, Luke messaged saying there are extra linens in the basement if needed and provided the passcode to the basement. After we checked out, the second co-host, Gabrielle, said we weren’t allowed to use the linens, charged us an extra amount, and called me names. The unprofessionalism, disrespect, and miscommunication completely ruined our trip. I do not appreciate being called names while I said nothing back and maintained professionalism in our interactions.