This was a very disheartening stay for us. My family was visiting from out west and it was the first time we'd seen each other in 2 years. Upon arrival/getting settled in, a curtain rod from one of the bedrooms fell off the wall. In that same room we found little pins all over the floor that seemed to have come from the curtains that were falling off. Next we found ants in the kitchen, to be followed by roaches. They did have someone come out the next day to fix these.
Over the course of the next few days we found 4 outlets in total that were broken open and exposed; concerning to say the least, especially with an 18 month old. The ants and roaches continued their stay with us for the next few days.
We got locked out of the building 3 times due to a faulty deadbolt, one of these times was at night when I was locked out with my 18 month old and 78 year old mother. Each time I immediately contacted the owners whose suggestion was to push, pull, and lift up on the door to open it, this never worked and we relayed that to them. Not once did they follow up to see if we ever got inside. Every time we came home we didn't know if we'd be locked out.
We were left only 2 trash bags, we were 7 people staying for a week. When I asked where we could put the excess trash in the interim between trash days we were told we could not put it outside unless it was trash day. We had ants and roaches and we had to keep bags of trash INSIDE the apartment.
Basics that were missing from the apartment: hand soap, drinking glasses, oil, salt & pepper, blankets. extra pillows, extra trash bags. Wifi was very spotty.
I've never felt less cared for or taken care of in any place I've ever stayed.