Terrible experience. I am not one to leave negative reviews; however, this was one I felt compelled to do. The first issues was when I arrived on Monday the remote to the TV did not go to the TV allowing only one station with one volume; no was to operate TV from the TV itself. I contacted them, during business hours, and was not contacted by them until the next day when they stated it would be 24 - 48 hours before the issue could be resolved. From start to finish it was resolved on my third day there. Second issue was the power was off when I got up to get ready for an early morning meeting. I was unable to reach anyone at the emergency number until an hour later I received a call back from India, yes the country of India. The person on the other end did not understand what I was saying in regards to having no electricity and stated someone would get back with me during regular business hours. I explained that I needed electricity as soon as possible due to needing to leave the unit before they opened for business; she said she would call me back in 10 minutes; I never heard back from her. I then contacted Airbnb whom suggested that I leave and go to a hotel and they would pay for the first night stay and assist me in getting a refund for this unit in which they did all of what they said. Thank You Airbnb. I finally heard something from the office, while I was at my meeting well after 9:00 am; this issue happened at 3:00am. The Thatch staff told me how to reset the power by accessing the electrical panel in a different area then the unit I was in... WHAT - REALLY!!! I explained I had left the unit and would contact them at a later time which I did and informed them that Airbnb was assisting me and that they were going to be a requesting a refund for me; which I did get. The third issue was a pair of shoes that I left in the unit. I connected them before I left Boston to inquire about getting the shoes; I did not hear from them until after I left and they stated they would ask the cleaning person during regular office hours; note this was on the weekend. I then asked several times before they responded on Wednesday stated they did not find my shoes. This was unreal and a very negative experience. I would highly recommend finding another "safe" place. I also forgot to mention that it is across the street from a bar that is open to the street... vey loud and very busy. You can google it and see for yourself. So there you have it... I hope this helps in your decision making.