The actual experience wasn’t that bad, but the administration of the AirBnB was definitely bad.
This listing was through a third party application, Evonify, and not AirBnB. This added complexity when it came to looking for information related to the listing, such as check in instructions, check out instructions, WiFi information, etc.
Several explicit instructions in the Evonify emails were incorrect. For example, instructions on how to lock the interior door, and check out instructions.
It was disappointing that the check in time was not until 5pm, and there was no wiggle room on that. If you wanted to check in early, there was a $35 charge to check in at 2pm. Even if you just wanted to check in at 4:45, the only solution was to pay $35 to check in as early as 2pm.
The AirBnB listing said the WiFi information was in the listing. It wasn’t. Jean was very quick to respond to my message about the WiFi information.
In the Evonify portal, when you click on the “dashboard” link, you are routed to a page that just says “Not Found -- The requested resource was not found on this server.” So the Evonify portal doesn’t have much useful information, aside from a way to pay more money to check in and out.
All of this made for a very poor experience with this booking.
The location was very good.