Extremely disappointed with our stay. We were here for 2 weeks for work and the only good thing about this apartment was how close it was to where we worked. Long review but worth the read if you’re considering staying here (which I strongly do not recommend)
-NOISE-
They warn you about the club next door but it is so much worse than advertised. The white noise machine they provide does not even come close to helping out the loud bass vibrating your wall. The club also blasts music Wednesday-Sunday so if you’re there any of those days (most of the week) prepare for the club until about 2 AM. Every other night the club wasn’t bumping, people were stomping and running around in the apartment above us early in the morning. It was both housekeeping and guests early in the morning after thinking we could get ONE night of sleep without the club next door. Minimal sound proofing to provide guests with privacy and noise reduction.
-SAFETY/SECURITY-
They’ve apologized for this but ultimately swept it under the rug, and still needs to be brought up in our review. When we brought up the noise from the upstairs apartment, they said they would bring another white noise machine (which, first of all, didn’t help the problem anyway). I didn’t confirm or accept that anyone need bring us ANOTHER noise machine, and suddenly a man put our doorcode in and just walked right into our apartment with said noise machine. My girlfriend was coming out of the shower as he walked in. He never even knocked, and we never confirmed anyone coming into our apartment. We immediately reported this and they tried to play it off as if he mistakenly went into the wrong apartment. It was clear they lied to us to try to brush off their mistake. And either way it was a HUGE security violation to enter an apartment that was occupied, mistakenly or not. We travel every week for work and have never experienced anything like this.
- MANAGEMENT-
After our stay, the management team accused us of having a pet in the apartment because the housekeeping team saw “dog hair” all over the apartment. We are in a national Broadway tour and not even allowed to travel with pets. We never once had any pet come into the apartment and the “hair” they are referring to, we are 100% certain it is from the cheap hairy rug in the living room that sheds like crazy, as it was all over our socks and clothes constantly too. And then they want to accuse us of having a pet? Very annoying after everything they have already put us through.
There’s also no elevator so if you have large suitcases, prepare for that. We had hoped this would be the worst of our problems but we were so wrong.
For the price you’re paying, this was nothing we expected it would be.