Communication was good, they responded quickly. It was a bright apartment that gets lots of sunlight and the location is right next to fenway park with lots of restaurants and a grocery store nearby. You have everything you need in the kitchen and restroom. Only downsides in my own opinion were: the water wipe makes a lot of noise like sudden banging of the pipe throughout the day and night. The restroom is also a little inconvenient as the door does not open all the way and the shower splashes a lot outside the tub. And lastly the heat did not turn off even when I closed the valve so it was pretty hot/stuffy in the apartment.