Copley House presents beautiful apartment rooms with a similar check-in process to that of a hotel. Overall, Copley House was a comfortable and convient location for our stay, however, there were some disheartening moments. During our first night we found a cockroach and initially struggled to contact someone regarding the matter. It appeared that their first solution was to get rid of the bug but we later encouraged them to let us move rooms for the rest of our stay. Oscar helped us move our belongings which was much appreciated. In our new room, we found a used razor. No one reached out following the incident and their was no compensation. Cleanliness can be improved for how nice the rooms actually are.
Pros: communication, beautiful design/architecture, ammenities adequate, convenient location
Cons: cleanliness, customer service