Due to a crazy winter storm, that shut down trains, roads, and stores I was not able to use my reservation. I kept the host brain updated on what was happening. Once I had cancelled and asked for a refund under their cancellation policy, he stopped responding. Even though I was never even in the room they refused to refund anything. Not even the $140 cleaning fee, which makes no sense since there was nothing to clean. Btw the winter storm falls under the extenuating circumstances that the cancellation policy says qualifies as refundable. I would not recommend using this host.