The first thing I said when we entered the apartment was that I'd never seen so many towels in an AirBnB! I've stayed in several where there were literally as many towels as there are people - with the hosts not thinking that perhaps some people might like a second towel for their hair, or to designate one towel for hands. It was SO nice to come into an apartment and see enough towels.
This carried on throughout the whole apartment - plenty of bedding, plenty of cleaning materials, enough plates and cups that you could cook every day and simply load them all into the dishwasher, instead of having to wash up by hand. Everything was provided, even some snacks. We cooked breakfast and dinner each day, and all we needed to get was the food - salt, pepper, vegetable oil etc. was all there for us to use.
The apartment is in what feels like a safe part of town. We've stayed in this neighbourhood three years running now. It is quiet at night. There is extremely limited access by car but easy access by public transport - Downtown Crossing and Park Street stations are both a short walk. One thing I particularly liked about the building was that it had two lifts (elevators) - as a disabled person, I am always concerned about "what happens if the lift breaks down?".
Kelly & Chris kept up good communication even when I wasn't replying to messages (we had a sudden bereavement and had to change plans). They were friendly and helpful, even letting us know of a political rally for one of the Presidential candidates in case we wanted to avoid the area (or go along!).
Next time we come to Boston, I will definitely look to see if this apartment is available before trying anyone else.