John truly is a superheated. I had an initial issue with the heat in the house and John instantly resolved the issue. We arrived at the property late in the evening, in the middle of a heat warning (humidex of 40 degrees) and when we first entered the house it was unbearably hot - there were AC units in the bedrooms but they weren’t capable of cooling the whole house especially if you needed to keep the bedroom doors closed at night. It was so hot that we could not spend any time in the living room and there is absolutely no way we could have cooked in the kitchen. I have a 10 month old baby and so I was also concerned about his wellbeing. I did not contact John as I didn’t think he would be able to solve the issue so I contacted Airbnb directly, thinking that they would perhaps move me somewhere else. Airbnb contacted John and within a couple of hours he had sent someone over to the house to install another AC unit in the kitchen!! Amazing! It cooled the whole house! I regret not contacting John directly and giving him the benefit of the doubt. I did not expect him to go to such efforts. It made such a difference to our stay and really demonstrated exceptional customer service from both John and Airbnb.
As for the rest of the house (it now has excellent AC via the window units!), it really is a lovely property. The beds were comfortable, it had a lovely kitchen and living and dining room and was absolutely immaculately clean. It is a very spacious property and we were very comfortable there (4 adults and 1 baby). It is an old property and it definitely has classic elements, but it is modern and very clean. As for location, it was a bit of a drive to downtown Boston, but the neighbourhood was nice and for the value (including free street parking) it was an excellent choice for exploring Boston and the surrounding area. A tip would be: don’t go to the 7/11 on the corner - there is a Star Market just a couple of minutes walk and it is way better! Overall, a great Airbnb property.