**AVOID AT ALL COSTS**
Now this of course is a budget friendly Airbnb, so I can look past the terrible bed quality, no a/c or heat control in room, laughable towel size, no tv remote batteries so it couldnt be used, and 1 ply toilet paper BUT the hosts have a serious safety issue.
My room keycode number was changed without notice, without informing me, and I was locked out of my room for over 3 hours on a Saturday night in Boston. As a young single woman, it was absolutely terrifying.
I attempted to call the emergency line posted outside the building on a metal sign for over 3 hours with NO RESPONSE. There wasn’t even a voicemail. I tried reaching them ont the Airbnb app, their email, everything. Reached out to Airbnb support on twitter and they were FINALLY able to get through to the host and get me access after 3 hours of being cold, terrified that all my stuff was gone, and nowhere to sit. Their response “sorry about that.” No explanation as to why the keycode was changed on me with 2 days left in my trip and without informing me, or why no one answered the emergency line in over 3 hours. Other people got locked out too later that night but thankfully I was able to help them.
It was truly the worst Airbnb experience I’ve ever had and it’s a HUGE safety issue. Heaven forbid something had happened to me or I had medication I needed to take that was locked in the room. Absolutely inexcusable on the host’s end and there has been no attempt to explain or fix the issue despite my repeated attempts.