Only facts in this review.
Our stay was from July 2-July 5.
Message response is slow, often taking more than a day.
The corner room shown in the ad is not guaranteed. At the time I booked there was nothing in the ad to note this.
Therefore, your room might have two bedside tables, two chairs, and a small coffee table as depicted in their photos or what we got...a room with one bedside table, one chair, and no coffee table. Your room could be the large sized corner room depicted in their photos or what we got...a room which was appeared to be the smallest one on the floor according to the floor room map on the door....and not a corner room.
The floor room map also showed the corner rooms to be the largest on the floor.
A couple of weeks before our stay I used the AirBnB app to request the corner room which they advertised in their ABB listing. It took a number of day but when I did hear back I was told that a corner room would be blocked. The front desk staff confirmed this when we arrived at 3:30 but the room was marked as "not ready. We were asked to come back an hour later.
When we came back 3 hours later (more than enough time to ready a room) we were told that the corner room was still blocked but also still not ready. I was asked to come back in :15 while the manager went up to check it. When I returned :15 later I was assigned a room, not a corner room, and I was not informed of this. Apparently the room was no longer blocked for me and no reason was offered. I found myself wondering if a financial decision was made to unblock it for the sake of getting a higher rate from a different customer.
I messaged the hotel through the AirBnB app about this the following day, July 3, and did not hear back from them about it, ever.
The staff did refund their nightly facilities fee of $28.74. Take note that regular guests who stay there have that included. That was a nice gesture but I do not feel it was sufficient enough to compensate.
The staff was very nice to us. We were very nice to them. There is no sense in getting angry over things like this. Things just happen.
And those are the facts.