This was our first experience with airbnb. Jose was easy to contact upon arrival and allowed us to go into the apartment an hour ahead of schedule. The apartment is located about 4 floors up from street level and the staircase is steep and narrow, so forewarned is best especially if you have a few heavy suitcases to haul up stairs. There were concerns about security of the place, which is too lengthy to go into here. However, Jose was amenable and allowed us to cancel our two remaining nights accommodation when we found the apartment didn't meet our requirements on the first night. In the end we found accommodation in middle of downtown in a very good hotel which turned out to cost less than this airbnb accommodation.