Customer service leaves much to be desired. Clerk couldn’t find my reservation (miscommunication issue, which is not a big deal). However, the clerk just kept telling me over and over that there was no reservation. He had Netflix or something playing on an iPad and after helping other guests, at one point just sat down and started playing on his phone.
I had to call air bnb support and it took them to recognize the VERY simply issue.
THEN I got a message from the host essentially, very pointedly, telling me it was MY fault there was an issue.
I was really shaken up and flustered, who likes being told ‘sorry you don’t have a reservation’ whenever they are in a big city?