I had a terrible experience here. First, the code on the door didn’t work, then when they gave me a new code, it still didn’t work. I was chatting with someone on the team and they told me to keep pushing and pulling the door. Didn’t work. I was sitting outside in the hallway waiting for them to get back to me about how they were going to fix it and they didn’t respond for like 15 minutes saying they were going to look for another place for me but for another property. They finally got back to me and said they didn’t have anywhere else for me to go so I could go on the Airbnb app and cancel the reservation. I was finally able to get in after pushing very strongly on the door. I had to do this EVERY TIME I got back to the Airbnb. Terrible experience. Then the first night at like 12:30am, someone unlocked my door and opened it until I said “umm” and they closed it. When I alerted the host, they were not empathetic or apologetic. They said they don’t give the code away to people who aren’t guests and then said I must’ve left the door unlocked and to please make sure it’s locked. No. I have OCD and ALWAYS lock doors (my disorder makes it so I check it multiple times). This is a terrible experience for a woman staying alone in the middle of Boston. The customer service was not good. I won’t be staying here again.