We were supposed to receive the code for accessing the Airbnb three days before check-in via email. It never came. It occurred to me that we had not received the code at 12pm on check-in day (check-in is at 4pm), so I messaged Alicia twice and sent a text message as well. I heard back at approximately 4:30pm (a half hour past check-in) with the code for entry. The unit itself was as described and in a wonderful location; however, the poor/lack of communication bumps the overall rating of the experience down a star.