Our hosts were there in person to meet us and welcome us to the home. They were very accommodating about our arrival and departure times and Susan communicated with us at our every request. The place is beautiful (exactly as advertised), and the view from the roof deck is spectacular. All linens, cookware and decor were new and perfect. The location is superb, we walked to most of the places we wanted to go, and there is a "T-station" right next door to go downtown or waterfront. Never needed a car throughout our entire visit.