It takes a lot for us to give a 2 star review, but felt we had to share our terrible experience. We had reached out to the hosts prior to arrival based on other reviews regarding not providing enough toilet paper, soap, shampoo, towels, etc for our 9 day stay. They assured us all was taken care of and everything would be great. We arrived at midnight to an apartment that had no toilet paper (not even on the dispenser), no paper towels, no hand soap, body soap nor shampoo. The kitchen trash can had no bag in it. We messaged host and he said he would let the "team" know and sent us to another floor to get some of these items ourselves when this should have been there already. The couch was broken, which they knew about from someone else's review and blatantly obvious as soon as you walk in. When I messaged about it, they said thank you for letting us know, we will let the team know. We still had 7 days left on our stay and they didn't offer to fix it. I messaged again and said they needed to replace it because we had no where to sit. The host was quick to blame "the team" even though, he is part of the team. They brought another couch in 2 days later (which wasn't comfortable, but at least not broken).
Additionally, they advertise the space for 4 people, but there are only two chairs at the kitchen island to sit in. No dining table. They do not provide oil, salt & pepper as advertised. The kitchen is not well stocked. There is no cutting board, no kitchen knives, not enough pans, no bakingware. The beds are extremely uncomfortable. We woke up with back aches every morning. The worst beds we have ever slept in. The bedroom by the front door, is useless. The pipes running through it kept us up most nights. You can hear all the water running through it very loudly, especially when it rained. There are a lot of homeless people outside the apartment complex and in the area. We also saw several rats everyday and night right outside the building. We saw a drug transaction going on right outside the building once and another one as you turn the corner real close to the building. When I messaged the host about safety, he replied there is a security guard on site. We only saw a man one time, with a t-shirt that said "security" on it. We were there 9 days, but only saw this "alleged" security guard one time. As far as location, it was really close to the Commons; however, based on our experience of this particular apartment, it was not worth our stay. The negatives outweighed any potential positives.