Where to begin. 1) I was woken up 4 times due to strange noises overnight just to find a rat eating through a bag of popcorn that was closed and on top of the fridge. There were a total of 2 more rat interactions after this happened. 2) After only 4 hours of sleep because of the overnight rat problems, I messaged the host and it wasn’t until 5 hours later that I finally heard back. They blamed our cleanliness (my wife and I are extremely tidy people) and then took another 2 hours to respond to a request for refund because we were not going to stay in a place with rats. 3) After no sleep, waiting for hours for responses, being sent to voicemail, they only wanted to refund 1/3 of the stay. I’m actually still waiting (not surprisingly) to hear back about finalizing refund details. Avoid this place like the plague and save yourself the headache.