Communication: When I first checked in, the security upfront was rude and I felt rushed through check-in. There is actually no purpose for them because they can’t help you with anything (I was there for 2 months) and always seem like they’re in a bad mood of hate you when you ask them anything. When you email global suites it takes a few days for them to get back to you. The communication here is very frustrating if you’re staying long term. I’m paying A LOT of money to stay here, this is just now how I pictured to be treated.
Maintenance: half way though my stay my hot water went out for 5 days and I had to shower at the gym. I asked the front desk of course and they told me there was nothing they can do for me and I’ll have to email global suites. It took them a few days to get back to me and a few more days for them to send someone out. I’m a nurse so it was really frustrating having to shower at a gym after a 12-13 hour shift.
Cleanliness: it’s overall pretty clean. They supply you with additional linens and towels. There’s a W&D that works pretty good if you keep the load small. There are cleaning supplies for you in the closet but no one comes to clean up your place. It’s not included.
Noise: it’s downtown Boston so it’s pretty loud. Additionally, there were a couple fire alarms and fire drills at 4 am (3 total since my stay). It sucks if you have to be up at 6 for work. It’s loud, the speaker is in your room and takes you by surprise. They don’t tell you about it before. The area is populated by homeless population who are up most of the night. It didn’t bother me too much but the noise is there. If your concerned about safety, most people don’t bother you during the day except for the occasional 1-2.
Overall, for long term stays (travel nursing, etc) I wouldn’t stay here unless you like being talked to like you’re a piece of garbage (thanks Evelyn and security staff). There are WAY more affordable places right up the street for travelers with the same accommodations and even quieter and less alarms and hiccups. I found a suite for 4 times LESS than what I was paying there and the lobby is actual clean of garbage and throw up stains upfront. There is no water going out for almost a week and having to find a place to shower in a big city. Please look around before booking this place.