This is my first time Airbnb experience. Now I must say it was a venture for me. I booked 3 days but after first night, I decidely moved out. And now workng with Airbnb solution team for the rest 2-days fare refund, as Christopher has no response at all. Flowing are reasons why I moved out.
1. All pictures in your introduction are same as room, however, you never mention it is a basement. If I knew this fact, I may considered this seriously and may not book you room.
2. Poor readiness to stay. I informed you about two days before we chaecked in about our exact arrival time and we have 3 person. However, when we enter the room, we found aircinditioner was off. The 2nd bed is not ready yet. We filled air for mattress, finding blanket and quilt by ourselves.
3. Coldness. even 4 hrs after we turned on airconditioner, it's still cold, forced us sleep with sweater on for whole night. By the way, cold window can come into room from the gaps of front door of basement. 4. Most unaceptable reason is that the noise in basement(might be the airconditioner of this room or whole apartments) is great and we can not sleep at all.