The unit advertised in airbnb was not the unit we were given. It was nice but it wasn’t what we had signed up for. The location was excellent but parking options were limited and costly. Representatives from Sonder were responsive to our requests but we had a few challenges throughout our stay which caused inconveniences. Checking in required an app to be downloaded and because we arrived after hours it was confusing to us who would let us in - thankfully the concierge in the building was authorized to do so. The mattress in the master room was extremely uncomfortable and I had requested a foam topper but it couldn’t be provided. My back hurt for a few days after I left the place because it was so stiff. The a/c unit in the living room area controlled the temperature of the 2nd room as well and unfortunately at night even though we would adjust it down, it would get very warm in the room. A technician went to repair it but it didn’t fix it. The tub in the 2nd bathroom was not draining properly for some reason. Everything else met our expectations as the location offered amazing restaurant options and conveniently located supermarket and target store nearby. The concierge team was very helpful at all times. While doing checkout we had forgotten a few things and the Sonder team was very kind to help us find everything.