We reported issues with the heat and hot water. In both cases, the response was mostly just gaslighting our experience. The person that came for the heat said 'it was working fine but the thermostat was broken'. After 4 days, the heat actually started working at different points in the day, and when it did, the thermostat read fine. So, when it said it was 63deg, and it was so cold we had to borrow blankets from the people we were visiting, I don't believe the issue was the thermostat. Additionally, we were told by the host that 'we couldn't expect to have hot water if it was during times that others in the building were taking showers.' That is not an appropriate response. If there is not enough hot water, they shouldn't be renting the entire building. I had 1 fully hot shower the whole 7 days we were there. I tried at different points during the entire day and moved as quickly as possible and would still need to break the shower into quick rinse off then later in the day quickly wash my hair. My husband took 2 min luke warm showers in the morning before having to go to work. We stopped reporting these issues after we were told 'it was fine'. So, people interested in staying in this location, need to understand that if you have somewhere you have to be, you need to really consider your shower times if you want a warm shower as the host expectation is that people shouldn't believe that hot water is a guarantee. Lastly, we were on the 8th floor, and we could still hear whole conversations of people outside until 3-4am.