When i checked in, Ella send me emails and pics to tell me where the keys are. And they gave me the good wine and cards to welcome us, which is very sweet. Ella is a great host. She prepared a lot of tourist guide books and even prepare bus cards! The apartment can actually accommodate 3 people. the aerobed is quite comfy. the location is great. it's close to the bus and train.only takes 30minutes top to go to the downtown. The apartment is nice and clean. And the kitchens are good! we cooked for 3 mornings and it saved us money! i will stay again if i come to Boston next again! very pleasant experience!