If I could leave ZERO stars I would! This was by far the worst Airbnb experience I’ve ever had. It is because of thus awful experience I always stay in hotels. I actually never got to stay in my Airbnb because the host ghosted me in real time!
I arrived in Boston the afternoon of April 17th. The host told me check in was between 4 PM and 9 PM. Since my flight arrived earlier I spent most of the day with friends. Around 8 PM I messaged the host to say I was on my way. The host replied immediately and said no problem. My uber was not far away and we messaged back and forth during my short uber ride.
When I got to the address I punched in the codes the host had given me. None of them were working. I was at the right address based on my reservation and where Uber had dropped me off. I immediately messaged the host to ask what was going on as the codes were not working.
All of a sudden, radio silence from the host. It was very cold and I’m standing there in the cold night with my luggage. I messaged the host frantically asking for help. I even took a photo of the front door and asked for confirmation of whether I was at the right place. Still SILENCE from the host. I then sent my phone number to the host and pleaded they contact me as I’ve been stuck outside for an eternity. NO RESPONSE. I’d just been messaging the host back and forth minutes before.
It then dawned on me that I’d been ghosted. None of the codes were working. I was supposed to meet friends for dinner as soon as I checked in but I couldn’t get into the place. I decided I needed to find a hotel. Because Marathon Monday was the following day I walked from hotel to hotel and was told there was no room as they were booked solid. At this point I’m walking aimlessly in tears with my luggage: cold, hungry and exhausted.
I finally found a hotel that had room but it was going to cost me close to $1000 for my 2 nights. I put it on my credit card as I had no choice. I just needed a place to lay my head.
The host finally responds and very non chalantly and says perhaps the codes might have been wrong and that I was welcome to check in the following day! Are you kidding me?!? Furious I told the host they would be hearing from Airbnb going forward. By now my friends had cancelled our dinner reservation and most places were closed.
I DO NOT RECOMMEND anyone book with this host under any circumstances! Then the host has the nerve to message me days later asking how my stay was when I never even got to stay there! I was charged for the stay on top of my last minute hotel! NEVER AGAIN!