Fernanda was very responsive and was very clear in her communication. We knew exactly where to go to. The keys were ready with the concierge, even before the time we agreed. We thought we needed to leave our luggage with the concierge but were now even able to already use the room. The place was very clean.
We had a great stay overall, but our first night was less of a success. The first night we shared with a guy who decided to bring to more friends. One of them slept on the couch in the living room, and was more or less still sleeping when we wanted to make use of it in the morning (around 10.30/11). It was a bit weird and uncomfortable.
We mentioned this to Fernanda but did not feel heard. She replied after our stay, and yes she felt bad but left it as it is. If you are thinking or staying here you should keep in mind that the other guest might bring more people than allowed - and use the living room as second bedroom. Probably a situation that will not happen again soon, but still.
Btw, our second night we shared with a different guest who used the space the same way as we did - which made for a great stay!