Victor was very attentive, flexible and welcoming. I truly appreciated his availability to show the apt prior to my mother arriving and flexibility in changing the dates to meet our needs. He had fruit and beverages available as a welcome gift. There was an issue with the plumbing, which was efficiently dealt with and Victor quickly offered a partial refund for the inconvenience of work men in the apt to fix the issue. The place itself is clean, warm and very accessible to many restaurants, supermarkets, transportation. The only minor annoyances were the noise level of at night of people coming in and out of the building (easily dealt with using ear plugs) and the key when entering the building would sometimes require several minutes to get it to open. Otherwise, wonderful stay.