Overall good experience. Check in time was unusually late, at 6pm though we were told the earliest was 5 pm. Communication was definitely not the easiest, you need to download an app and get in touch with one of the agents to describe the problem. As the check in time is after the agency’s office hour (oddly so!) we called three times before getting someone on the phone. Airbnb communication seemed not be an option. Once we got hold with someone, it was a lot easier. The wifi was not working initially but fixed by a very nice neighbour sent to help. There were not enough blankets (only 3 for 6 of us) but more were sent the next day and the heating system was effective. Very nice and convenient neighbourhood and large and elegant common area. Would still recommend if you don’t mind the extra steps for communication.