Terry was quick to respond to all messages. We did not have any interaction with Terry while we were in town but I have no doubt that he would have responded quickly if we needed anything. As a testament to his wonderful planning his apartment was easily found based on his directions. A quick walk from the T. We did not rent a car while in Boston as the public transportation was so easy to manage and so close to the condo. There were tons of information regarding tourist spots in the condo in case you want to look for additional places to go. Wifi was great along with the cable tv. We did not make use of the kitchen but it was nicely equipped. Terry's condo was approximately half the price of a hotel during the time period we stayed and we had MORE room than a hotel. Very comfortable furnishings. This being our first airbnb experience has made us look further into using this service for future trips.