Unfortunately, we had a terrible experience during our stay. Jay was very good at communication, but it did not make up for the fact that there were many issues. First issue was that we arrived after check in time to a dirty apartment. We needed to rest and shower for an event that night and was unable to do so with NO communication from our host, except to leave the key for the cleaner. After the apartment was cleaned, we were not told it was finished. Then, we arrived back to the apartment at 11:30 that night and could not get in the building because the key was not available, even though it had been there earlier in the day. We stood outside in the cold for 15 minutes until someone from the building let us in. I am 9 months pregnant and didn’t appreciate the rats running by my feet as we stand outside. It was a nice apartment but extremely expensive given we could not use it to shower when we needed to and we were locked out in the middle of the night. Jay gave a refund on the cleaner fee and also gave a $25 refund, which is frankly insulting given we were locked out of the apartment in the middle of the night.