My wife and I planned a vacation to Boston with our 2 daughters. We booked this a month ahead of time for Thursday through Sunday and bought plane tickets to fly to Boston for the weekend. The day of our trip as we were heading to the airport the owner (Katy) contacted us and said we couldn't stay Saturday night because she had decided to give that night to one of her family members. She eventually ended up cancelling on us when I told her that it would be tough for us to check out and find another place on the last day of our trip. We had to scramble on the way to airport to find another place to stay. Wouldn't ever depend on her again in a business deal.