This is probably the first time I ever write negative comment on Airbnb experience. I have to say the location is good and the price is slightly cheaper. However, there was no hot water for shower and I had to bathe in cold water in the winter. After I complained about it, the host promised but never sent a maintenance staff to fix it; instead, close to the checkout date, the host offered a USD50 coupon as compensation which I have not received almost three days after checkout. Getting checked-in involves walking five plus minutes to a grocery store to get the keys stored in a key safe called key cafe. In addition to passwords to get the keys, the host sent me many messages including a link to videos showing how to retrieve the keys. They were not relevant or necessary, and wasted my time trying to register at the Keycafe, a third party vendor helping hosts to keep keys. What’s more, guests were asked to provide photo ID with selfie pic and other info most hosts never require. I’m concerned my ID info could get leaked and regretted to have booked with the host. Also, no one answered my call complaining hot water issue and I have not met a single staff during my four days’ stay. What’s more, the mattress was soft and if you prefer quality mattress not too soft, this place is neither a good choice. Finally, there is a restaurant/bar on first floor. The room and door faces the stairs and there were noises throughout the night.