Karolina communication is A+ and when she tells you that she is there for any assistance she really is!!! Her home is comfortable and most importantly it was not far from Boston Childrens Hospital. Her words and kindness was most appreciative as well. It was damp and cool for our visit so we did not get to enjoy the sitting area she has set up that is very homey feeling. If i need to come back to Boston i will check will Karolina.