First you told me that your reservation system was having an issue, so you couldn't send out access info within 3 days. Then you told me I'd receive access info the night before I was to arrive. Never received it. Then when I pinged you on the day I was to arrive, you told me the previous tenants trashed the place. When you spoke with AirBnB, you stated that there was a water leak.
Word of advice: Be honest with your tenants.
You should have told me 3 days before my arrival that you would have to cancel it, so I had time to find another alternative. Instead, an hour before I had to jump on a plane, I had to scramble and find another place at the last minute, which costed me an additional $200.
Then, when I tried to get a refund, you guys went dark on me for a week and didn't respond whatsoever. I eventually had to contact AirBnB to resolve this issue. This is BY FAR the worst AirBnB experience I've had and I've rented over 50 places over the last 8 years with AirBnB.