Okay, soooo... the house is really, really, old and could really do with some renovations. That being said, it was as clean as I think they could get it considering the age of the house. The bathroom was clean and had new fixtures, good water pressure, and plenty of hot water. Just be sure to turn on the heat in the bathroom on the wall. There had been previous reports of mice in the room- I did not see or see any evidence of mice in the room. However, I did put all edible substances in the fridge. And I did hear birds (pigeons) in the wall/chimney which sounded like some scratching. It didn't bother me at all. The bed did sag somewhat in the middle when sitting on the edge, but when laying down on it to sleep, I had no problems. It is a soft mattress but I had no issues regardless. I did not actually meet Manuela, but she was super fast responding. She even allowed me to check in waaay before her normal check in time (my flight had landed at 6 am) even though I had just asked if I could drop my bag. On top of that she allowed me a late check out, which helped me out quite a bit. The location to the T stop was great- literally right across the street with a Dunkin' on the opposite side for a morning coffee stop. Like someone's review said, the neighborhood isn't terrible, just don't act like a fool and wander the neighborhood at night. I had been in town for a convention and found the T to be easily accessible or fairly inexpensive $5-$8 via Uber to get to the Convention Center. My recommendation: stay here if you are looking for an accessible location, are relatively low maintenance, and are on a budget.