There was some good but a lot of bad with our stay in this apartment. The apartment was in prime location and well furnished. In terms of the actual room, we have no complaints. Our issues are with Maverick itself. There was construction on the street and on the surrounding properties, which had been going on for over two weeks. We found this out after having a few conversations with the workers. Maverick never made us aware of the construction around their property and tried to play it off as if they never knew about it. I find this impossible to believe considering the entire area around their property was undergoing a major overhaul in street renovations and infrastructure updating. The street the property was on was completely shut down, forcing us to unload blocks away. With an expectant mother in our group, knowing this ahead of time would have been most helpful.
In addition to the general construction on the streets surrounding the property, the neighbors had their own construction crew doing various jobs on their property. We specifically booked this Maverick Studio Apartment for use of the patio as a place to have a nice relaxing morning, breakfast and coffee, before we ventured out into the city. While we know Maverick didn't hire this crew themselves, the construction crew made it impossible to use the main area of the apartment we were most looking forward to using. The crew used the patio as storage for their tools and were literally on top of the property right outside of our bedroom window at 6:45 AM. We contacted Maverick to make them aware of the situation and let them know about our concerns. We were greeted with indifference and almost robotic responses. We didn't expect Maverick to be able to make the crews go away, but simply offer some compensation or work with us to come to some amenable solution because, as stated, this was the area of the apartment we were most excited to use.
When our concerns were brushed aside, we simply asked for a refund for our final night, as we wanted to check out a day early. Being woken up at 6:45 AM on vacation, while 5.5 months pregnant, doesn't make for a great start to any day, let alone on our last trip away together before the little one is born. Maverick refused to offer a refund for our final day, despite us leaving the property, checking out, and making them aware of our plans well before the checkout time.
AirBnb, for us, has been great; offering access to areas and neighborhoods not usually available through hotel chains. We always love being able to interact with the locals, forging a relationship with the owners of the properties we have stayed at. This is the exact opposite experience we had with Maverick. We certainly won't be using any of their properties ever again, simply due to the interacts we had with them. They were the furthest from a pleasant customer service relationship we have ever experienced.