My husband and I stayed in the Old North Parlor apartment in early May 2015. The reservation process was quick and easy and Jose responded to us the same day we emailed requesting to stay. We received information a week in advance regarding accessing the key and entering the apartment. Everything went well. The location of this apartment was wonderful, in the North End, easily reached by T stop Haymarket and within walking distance to many sites and attractions. The apartment was the perfect size for a couple. When we arrived the cleaning person had not come yet so we went out for a couple hours so the cleaning could be taken care of. When we returned we know that the cleaner had been there because there were fresh towels and the trash can had been emptied, but unfortunately nothing else was cleaned - the sheets were not changed, the floors were not swept or vacuumed, the bathroom was not cleaned and there was food containers in the fridge. Contacted Jose who said he would take care of it and have someone there within the hour. Within an hour someone came to clean the apartment. Although a somewhat decent job of cleaning was done, a lot was missed and a more thorough cleaning would be a good idea. We enjoyed our stay in Boston, the apartment is in a great location and made it easy to enjoy all of the sites and attractions.