The company was the only problem we had during our stay, we scheduled an extra day because we were going to arrive very late in the night, but the code sent was not working and we tried to contact the company through email, all the available phone numbers and the app, but nothing worked. At the end we couldn't access the unit until the next morning, when, finally, someone got back to us. The apartment is great and the location is good, but not so close to main atractions of Boston. If you are going to arrive on a weekend or not in business hours I woldn't recommend based on my experience.