Tom and Susan were great at communicating. We were returning home from Orlando and did an instant book at 9pm! Susan just asked how far away we were and told us specifically what streets to avoid and quickest way exluding gps.
Susan waited for us at around 10 and showed us in.
The place is just as pictured. It is clean which is so important, had an abundance of towels, and had a great parking place. I recommend Tom and Susan highly.