Gladys was reachable all the way through and including the check in process. She was very helpful and met us personally to show us the apartment and give us the keys. The location was great as it was a 30 second walk to the streetcar line which ran into the French Quarter 24 hours a day. This was especially great over New Year's when we wanted to make sure we could get home safely at night. There were a couple of popular restaurants within walking distance which was perfect on New Year's Day and also a pharmacy/grocery store too. Everything in the apartment was clean and worked perfectly. It was perfect for a couple taking a city break. I would highly recommend this place to anybody who wanted to stay in New Orleans. The only little problem we had was having trouble contacting Gladys to check-out as we didn't know what to do with the keys and with the garbage (we couldn't find the main outside trash can). We did eventually get in contact on check-out day and resolved this! Thanks Gladys!