Positive:
This place was in a great neighborhood in the Garden District close to restaurants and other fun things. Very safe area. Easy access to the streetcar line was key.
The size was just what we needed with two kids. We love the terrace and the windows in the living room. It was very charming.
The hosts were very communicative and always picked up the phone when we had questions. Entry was a door code for both the building and apartment itself which made it easy not having to keep up with a key.
Negative:
Gaining entry was a bit confusing because the instructions listed did not work. The hosts sent me different instructions in my messages but I didn't think to check there. The discrepancy was a little frustrating because it was pouring rain outside.
The place was clean but we did see a few cockroaches which was disconcerting. The bath towels were clean but discolored and stained.
The TV in the living room stopped working. The host came out to fix it but couldn't get it fixed They offered to have a vendor come fix it but it was going to take the better part of a day, so we declined.
While the neighborhood was cool, there is a 24-hour bar, Lucky's, next door. The loud music came directly though the windows in both bedrooms. My kids had trouble sleeping. Earplugs were provided by the hosts, but those only do so much. It would have been better to know this had of time.
All this to say the only real thing that would prevent me from staying here again is their cancelation policy. We ended up having to have add a fifth person to our party of four, making a two-bedroom apartment no longer feasible. I tried to cancel several months ahead of time, but was denied because cancellation had to be done within 48-hours of booking the reservation (not 48-hours from time of arrival). I made a plea with the hosts but they denied my request. Our fifth person addition was my husbands brother who has special needs to so not being able to cancel to get a larger place caused some problems. The host made it a point to tell me we were not allowed to have a fifth person stay at the unit also. We had to spend a lot of time searching for a one-bedroom place close to us for him in case he needed us. We weren't able to find one. We got him something but we had to drive there from our place, so every morning my husband had to go get my brother-in-law from his place in mid-city.