When we first arrived, the Airbnb looked exactly like the pictures online. It was very clean except some pillowcases but after messaging Alex, he brought some new ones the next morning. The beds were very comfortable and soft. New Orleans was extremely hot and humid so coming into the Airbnb with great AC was always a plus. On our last day, our flight was at a later time but Alex let us have a late check out which we appreciated. We all were very comfortable.