Although I never met them personally, they provided constant communication in case I ever did needed something. The good thing about this place is that it is separate from the host's house (if you enjoy privacy). The place is cozy with some stylish pieces of furniture. It is about 16-minute walk to downtown New Orleans; close enough to walk to downtown but also quiet enough so that you can get some rest. Overall, I would recommend this place to anyone traveling on a budget but want to be close to the center of the action.