I never got the opportunity to meet Susan but Tom was awesome. When I first arrived he gave me about 30 mins of non-stop information about New Orleans. The apartment is very clean and is not too far from Oak Street which has a lot of food spots. Tom and Susan provided food and drinks to help make my girlfriend's birthday and Valentine's Day great. They also had free wi-fi and Netflix, which made a rainy day enjoyable. I enjoyed my stay!