Justin greeted us and gave us a great cliff notes version of the area. Where to get coffee, pick up cabs, food, you name it. The place was awesome. It was very clean, had all sorts of extras like snacks, toiletries, umbrellas (which we totally needed). Also there was a binder with everything in it too - that was so so helpful. Street parking was super easy. It was very private and easy to get to. We never had a chance to meet Birdie face to face but she was available by phone and checked in on us. We highly recommend this place. We tend to do all the night shows for Jazz fest so our schedules are a little wacky but we never felt like it was an issue.