The pros: the place was clean and neat, great location, great restaurants (Peche, Herbsaint, Gianna, meril) and WWII Museum in walkable distance.
The cons: Management/communication issues are mainly why we would not stay here again. We rarely communicated with the same rep twice, so I’m not sure management is local. Each rep was friendly but none seemed to know our place very well or how to problem solve our issues. We’ve never had to communicate with management as much as we did on this trip. Would highly recommend staying at an Airbnb with individual owners rather than a management group, as we’ve never had this many issues. There is no one on-site to deal with needs or issues as they arise.
—When we arrived, a shower curtain and rod were down in the tub. Management fixed it that evening but installed it backwards.
—We had 4 towels for 5 guests, which is the number of guests indicated during booking. When we asked for more towels, after several emails back and forth about checking unmarked supply closets with codes on other floors (that did not work), we got a knock on the door at 10:45 pm the night before we left with more towels.
— A bedside lamp bulb was out and the shower soap dispenser did not work. When we reported this to management, they asked if we wanted them to be fixed (which is terrible customer service when paying almost $500/night). We said yes; these issues were never addressed during our stay.
—There are no dressers or shelves in the bedrooms (plus very small vanity in bathroom), so we lived out of our suitcases with toiletry/jewelry bags on the floor….fine if you are staying a night or two, but not for an extended stay.
—Overnight parking is a real challenge/no designated spots. We knew it might be a challenge before we arrived, but it would be helpful for the Sextant to offer several parking suggestions to patrons before they arrive.
I really hate to write a negative review, but we just can’t recommend the Sextant Girod, as we had so many communication and management issues during our stay.