What a wonderful experience! I'm not sure where to start, b/c I have so many good things to say! My husband and I frequent New Orleans and have stayed in many different locations throughout the city and no doubt was this our best experience yet! We can not say enough good things about John, Jan, & Colin. Jan quickly replied to my questions during the booking process and we stayed in constant contact until our arrival. They go out of their way to make you feel welcome, ensure you have everything you need, and take care of you if you need anything! We encountered a few mishaps on our trip (nothing to do with this unit) and they went above and beyond to assist us. We traveled with our 17 month old daughter and cleanliness is a huge factor for me. I'm accustomed to cleaning the place on arrival before I will let my daughter get on the floor, but that wasn't necessary here. The unit is newly renovated and very clean. It has everything you need and Jan goes above and beyond with the little things. She provided outlet covers, baby shampoo and powder, juice, to a gift bag with toys when she knew our daughter was traveling with us. The kitchen was stocked with breakfast and snack essentials. They have literally thought of everything and to me it's the small details that can make an ordinary place extraordinary! The gated parking spot and courtyard is a huge plus as well. So nice to know that we never had to worry about parking and we felt safe coming and going during such a busy time. We feel as though we have found a true gem! We came as guests, but felt like we were leaving as family! Thanks John, Jan, and Colin! We hope to see you again soon, but with a spare vehicle key ;)