Strap in, this is a doozy: Check-in went fine but there were a few immediate issues: we tried plugging in the space heater and found out most of the outlets around the bed don't work. The glass on the back door is shattered, like someone tried to break in, which was mentioned in previous reviews from several months ago but had not been fixed. The flooring is very dilapidated. The fire alarm had no battery!! Also, there’s a stove in the listing photos, but it’s not in the unit which also was noted in past reviews. I messaged the host Marcus about these issues right away; his explanation for the missing stove was that “we had to remove it due to city ordinance”, whatever that means. He said he would check the outlets and take care of the battery. Per policy, I also reported these issues to AirBnB to get a partial refund.
The entire weekend went by with nothing done. We noticed a new issue: there was a water leak in the ceiling above the bathtub and in the adjoining wall. I messaged Marcus again about it and he messaged me back on Monday to tell me the maintenance man was off over the weekend, which he did not mention in the beginning; if he had, I would’ve left then and there. THEN he says, “I received a call from AirBnB stating you were unsatisfied with the unit…I would have given you a full refund if you would have let me know upon your arrival”. Uhh I LITERALLY DID, and he said he’d get it taken care of, which he didn’t. On top of all that, the building is incredibly noisy due to the upstairs neighbors and construction on the neighboring houses. We got no sleep the whole time we were there. We left the last night for a hotel, which I didn’t even ask for a full refund for bc I just wanted to get out of there. This was one of the most nightmarish experiences I’ve ever had.