I booked this house for my best friends bachelorette party with a group of girls over Halloween weekend. Prior to staying the responding hosts online were quick and were nice enough to allow us a 2 pm check in. Upon arrival to the property Russell the host was not there. I had no code to access the property. I had to look up on Air B n B site to get his phone number to then be able to get in the house. Once inside, the house was not cleaned. In fact, it was trashed. Clogged sinks, trash laying around everywhere, beds were slept in, food all over, the whole house was filthy. Every time I called Russell he would cut me off and hang up on me. The maid didn't show up until 4 pm and took hours to clean the house. After 4-5 hours of the maid cleaning the house it then looked great but for $2,300 spent it should've been cleaned prior to arrival. My group had to miss our bus tour that we had booked for about $300 due to having to deal with the trashed house, arguing to get some sort of reimbursement, and waiting for the maid to finish cleaning the house. Russell showed up to the property with a plumber to check out the sinks/broken garbage disposal. While speaking with him about the situation he had a constant smirk on his face and didn't seem concerned nor sympathetic about the whole situation. After hours of going back and forth with Russell he gave us $200 cash and two cheap bottles of wine from Costco. Then after telling him that wasn't enough he gave us another $200 the next day reimbursed on the Air B n B site. This was like pulling teeth to get that much. We received $400 total however we feel that didn't suffice what we had to deal with and $300 of it covered our bus tour that we missed so we only got $100 in the end of everything. We weren't given much toilet paper and we used the very last piece the morning we were leaving. The house itself is gorgeous but please be aware that the neighborhood is pretty sketchy. Overall after the house was cleaned it was a great place to stay in for a group. Our experience with the host was the greatest. This was my first and probably last time staying in and Air B n B.