This was our second time staying in this Sonder apartment. The first was in 2019 when the unit seemed to be fairly new. This time around we had some issues and the place is showing its age. There are scuff marks on many walls. The refrigerator wasn't cooling properly and the security system battery was low and kept going off (5 am in the morning). We reported both issues but got no response from Sonder. The shower curtain rod was also loose and kept falling. Overall this is a nice place, very roomy and in a great, hip neighborhood. But it seems to have been neglected and that is disappointing.