We arrived to our location late in th evening because our flight was delayed. so we were exhausted and ready to grab quick dinner and crash. on aseesing the room we noticed there were strands of hair on the bed and stains on the pillowcase. yuck! quickly we got into contact with sonder and they changed our room. you wouldn't believe it but guess what? stains on the sheets. so this time they just provided us clean sheets, which we had to change btw. That was just unacceptable. to be moved to another room and STILL have the same issue of stained linens is ridiculous. People are already nervous traveling amidst a pandemic, being concerned about it being dirty is a great concern. I do appreciate tho that our late check out accommodation since the luggagehero locations were not open on Sunday. it did make the end of our trip pleasant.
overall the location is what made the choice a good option. literally a few blocks from bourbon street, close to shops and restaurants.