The place was fine. Phil made me feel very uncomfortable though. I will preface this to say that I know I am a very sensitive, empathic person.
When I arrived with my service dog, we were hot and extremely exhausted. I had read all his info weeks ago, but I did not reread it just prior to arrival and I did not remember that he wanted us to enter at the side door. When he answered the door he was very angry that I had rung that doorbell and said "you know I write these things for a reason!"
When he opened the side door for us, his four dogs were running around. I let go of my Labrador's leash to allow him to meet them and they all started running together. While running toward me down a thin hallway, unfortunately my dog crashed into a remote mechanism for the side doorbell and knocked it into two pieces. He also broke off a part of the socket cover. He snapped, "I thought you said this was a service dog! I thought they were supposed to be trained!" I felt deeply embarrassed and immediately offered to pay for anything that had broken. we snapped it back together and he tried the doorbell and agreed it was unbroken. I offered to pay for the broken socket plate and offered him cash on the spot.
While dragging a suitcase up the narrow stairway, my shoulder bumped a picture which fell a few feet to the carpeted stair. I apologized and rehung it and he irritably said, "you know I TRY to keep a nice place here and you've already broken things..."
I was mortified and hid in my room the rest of the day and morning, skipping dinner because I didn't feel safe walking by him.
I saw him the next morning when I took my dog outside. I immediately insisted that the dog poop that was all over that driveway was not mine and he said, "yeah, it's my own yard! I don't pick up poop in my own yard, the rain washes it away!" so expect lots of poop in the yard.
I am aware I made three unfortunate mistakes in a row but I feel that his reaction was uncalled for and overly angry. As a woman traveling alone, it is important for me to feel safe and I did not feel safe here.