The flat was sparkling clean. The bed was even more amazing. Though we never got to meet Luke he did respond to us quickly. Location was perfect! I was visiting my granddaughter at Loyola University. There is a GREAT ice cream store located next-door. Everything was really perfect! If you need a coffee first thing in the morning bring some and coffee filters with you. They aren't provided. You can purchase those items at CVS across the street. Finally, if climbing steep stairs is in issue for you you will need to consider that since the flat is on the second floor. Definitely would stay again when visiting NOLA.