Lauren made us feel welcome and comfortable from booking through checkout. She was incredibly responsive with questions leading up to the booking, accepted our request immediately, followed up prior to check-in, accommodated us arriving slightly before the scheduled time, and let us store our bags in the downstairs unit before heading to the airport. The house itself was incredibly warm and cozy and stocked with everything we needed, including Zapp's and Abita Purpl Haze! I also must comment on the comfort of the beds and pillows - I want them for my house! The location was great and the surrounding bars and restaurants were a great addition to our agenda. My friends and I, who all used to live in New Orleans, agree that we want to stay here on our next trip back!