We found the Sonder to be a nice oasis from the noise and grit of Canal Street. The unit was small but very clean, modern and well-appointed, and the balcony, though it overlooks a parking lot, was a nice way to be outside, but up and out of the fray. There is no "front desk" staff, but the Sonder team was very responsive, polite and helpful when we reached out with a question through the app.