Upon check in we were very confused trying to find the house because my group was looking for a black house like advertised in the pictures and come to find out it is blue.. the neighborhood was pretty much what we expected it to be, but there were safety concerns. The major one was that we were told there would be a key in a lockbox that we could use to lock the iron gate in front of the half glass door and there was not. When we brought this up to the host he didn’t seem very concerned and almost insinuated that we had lost the key ourselves..
Upon entering the house the first thing we noticed was how hot it was inside. When we checked the thermostat it was reading 76 degrees and it was set on 68. This continued to be an ongoing problem the whole time we were there. At night the temp of the house would reach over 90 degrees. We brought this up to the host MULTIPLE times and we were repeatedly told that “the issue was being looked in to”. We even cut one of our evenings short to go back to the house and turn the AC unit off per host request because we were told it was frozen and this would help the maintenance person (who was supposedly coming) fix it. That same night we received a message from the host stating that the maintenance person had been there and said the issue was fixed and the host wanted us to confirm and we confirmed it was not.
The cleanliness of the house was atrocious. There was hair in the dishwasher, the pots and pans that were put away in the cabinets like they were clean needed to scrubbed by hand again before we even thought about using them, and while we were getting ready my friend bent over and noticed something under the couch… when we moved the house we found a rotting bone under the couch. We surely hope it was an animals chew bone.. there were cigarette burns on the living room furniture despite all the no smoking signs.
There was a broken frame leaned up against the wall in the living room and as my friend was about to sit in the chair in the living room she felt it wiggle and thankfully caught herself. When we looked closer we realized that the chair was broken and would have fallen apart had anyone sat on it. There was a broken footstool in the closet in one of the bedrooms. The coffee machine had no coffee pot, we had to purchase our own. The general kitchen amenities were very lacking.
After trying to figure out the air issue and sitting in the living room with the fans that we bought for ourselves and the one that was already there we tried to watch some TV.. but couldn’t because there was no WI-FI at all the whole time we were there… which also meant we could not set the security system at all. Another major safety issue for 3 girls staying in New Orleans.
The communication back from the host was prompt but very uncaring and very condescending. We felt like we were basically being placated.
We finally received support but only after contacting Airbnb customer service. We sent in over 20 pictures to document the issues and spent a total of a hr and half on the phone with them while we relocated to a hotel.
I do not recommend staying at this Airbnb at all. My friends and I felt like we got catfished by a house.