Firstly, I want to stay that I was very excited about staying at this rental due to the previous reviews. I had chosen to rent this place to celebrate my bachelorette party.
There just a few reasons I’m giving this rental this low review:
1. When my party and I arrived back at the house on our stated check-in time, the rental unit was in disarray. There were bags of trash in the hall, bags of linens in the hall, cleaning supplies everywhere, and the rental unit itself was still dirty. This was not how the rental was advertised, specifically at the check in time. And we had reservations to a restaurant, that charged us a fee, later on that evening that we had to cancel because we weren’t comfortable getting ready in the space with people still around
2. I would have liked clearer communication from Angele, Will, or Blue Door on when the rental would be ready. If cleaning was behind schedule, why was I not notified the morning of, or when I landed (which I communicated to them via text)? Instead,it wasn’t until we arrived to drop off our bags (before check in) that we were told they were still cleaning the property but will hope to have at least the bathroom and some bedrooms clean by the time we arrived. We left for 2-3 hours and came back to a property that was still filthy. If I had known sooner how bad it was, it would have allowed me to let the restaurant know earlier, avoid a fee, and perhaps rearrange some plans.
3. I think what upset me most was that when Blue Door did eventually reach out to me, their messages almost made it seem like my fault. They had stated that they “have been trying to reach me via text for a week” when I have text messages in my inbox from that week where I replied that same day. And that both Will and Angele had told me clearly what the cleaning situation was when my party and I were completely shocked upon our arrival to the rental.
This was an unfortunate situation. This rental was not clean when we arrived, but had everything been clean, as advertised on AirBnB, then my review would have been different. Additionally, had there been communication about the status of the cleaning, I would have been more understanding. For example “Hi Jessica, our cleaning is behind schedule and in order to present the rental as promised, we’re having the cleaning team stay later than the check in time. Just as a warning, the previous tenants were extremely unclean and that’s why we’re behind schedule so you may see…”