I would give 10 stars for communication, if I could. Sam was quick to respond to every message.
The beds and bedding were very soft and comfortable. The bathrooms were clean and the kitchen put together.
I took off one star, for cleanliness, due to really dirty floors. Every time my children took their shoes off in the house their feet or socks would be very, very dirty. I needed to rewash their feet in the bathtub before putting their shoes back on.
Also, the barstools had fake leather that flaked all over the floor and on their clothes. Not the end of the world, but it was bothersome. I don't expect perfect furnishings, but I do not want furnishings which require extra time and effort on my part, to keep my family clean.
If these items were to be fixed, I would rent this unit again.