The host communicates well. The place is not as aesthetically pleasing as the pictures look. Deep cleaning must be conducted as soon as possible. Sofa bed should not be advertised because it is broken. They did bring a roll out bed. An adult would not be comfortable on it but good thing it was for my 5 year old. No condiments are offered either. No cleaning supplies offered, I do like to clean the homes we stay in before leaving out there was no broom or mop. The place is in an awesome location, walking distance to everything!