After getting locked out of the house (I completely understand that mistakes happen), it was disappointing that when I called the owner, she didn't believe me when I said that the assistant said she had been having trouble with the lock and also very disappointing that she hung up on me when I said I didn't feel safe being locked out of a house at 11:00 at night for 30 minutes with no where to go because my car keys were locked in the house.
The reason the lock wouldn't work was because I locked the bottom lock. I didn't know I wasn't supposed to because the post it sign she put on the door was illegible (faded) and folded up.
The assistant was so kind and understanding (agreed with everything we said) and she eventually climbed through an unlocked window to let us in the house. For some reason, she doesn't have a key?
Also, I wanted to have 9 guests, but the day before our arrival, she said the house only held 8. Currently, the Airbnb bio says 9 guests are allowed. I had to pay for two hotel rooms for the girls because of this. Needless to say, the inconvenience of booking extra hotel rooms was nothing compared me, a woman, to being locked out of a house for 30 minutes at 11:00 at night frightened in New Orleans.