The check in process was the worst. The customer service people are rude. The third party links off the Air BnB platform for providing identification do not create a customer experience of safety - where are photos of ids being stored for customer safety? As a fellow host and frequent guest, I understand the platform and its rules and asking for id off the platform (as I confirmed with Air BnB) is not outlined in your house rules. I had to call Air BnB customer service who told me NOT to send my id off the platform and further research this company to find out whether this company was a SCAM. I booked at 10 am and it was 15 mins before check-in at 4 when I finally received check-in instructions. Very stressful experience. Never again.