Didn't have the place ready at check-in. Said the apartment hadn't been cleaned. Left us waiting in the building lobby with two children and all our luggage. When we finally were able to get to the apartment it looked clean on the surface but the floor and other surfaces were very dusty. Other issues were: full length mirror was ripped off wall, paint was chipped, and bathroom sinks and tubs don't drain very well (take fast showers or you'll be shin deep in water). Doesn't seem like routine maintenance happens in this apartment. Overall unprofessional and negative experience.
Offered a late check-out for issue with the late check-in but doesn't really count for anything when you plan your trip around checking-out at a certain time.