We received lots of communication from Samuel before arriving. We were even messaged that our room had been cleaned and was ready for our arrival. Unfortunately, at 2am when we walked in after driving 12 hours in torrential rains, the bed had been slept in, there were wet towels on the shower floor and there were dirty dishes in the sink.
Adrien acted quickly when we called him and woke him up and within the hour, we were moved to a room that was part of a suite type thing. It was, how shall I put this, even more gross. Adrien came by a few hours later and offered to issue a refund--I just wasn't comfortable staying another night...Still waiting on that last part.