This was my first Airbnb experience ever. I was very excited when booking the home for my 25th birthday. It was a group of six of us and I booked the home because it had four bedrooms and two bathrooms. The night before my trip, I happen to look the listing over to make sure it had central air conditioning which it did. However, the listing had changed and it said it was 2 bedrooms and the maximum group was 4 people. In a panic, I reached out to the host and he said “The first is accurate but the city changed the regs and had me change the look of the listing. It’s perfect for six. “ Still concerned I reached out to Airbnb. I informed them of my problem and told them I may want to cancel and book another home because I wanted everyone to be comfortable. They told me they would have go by the owners cancelation policy which would only give me half of the money back. I felt it was not fair because what I initially booked was now different from the current listing. They said they would call me back after speaking to the host. After not receiving a call back almost a hour and a half later. I called back and they instructed me to go to the property and if it didn’t meet my expectations, they would help me find a new listing. Coming from Los Angeles to New Orleans, I did not want to chance it. They said they would call me back again after speaking to the owner. I called the owner because I felt as if my concern was not being taken seriously. The call was not pleasant. The owner told me he felt I had an alternative motive in trying to cancel and he was uncomfortable with the call and that he had been booking through Airbnb for 10 years then hung up in my face. This was extremely frustrating because I wasn’t the person that changed the listing, I just wanted what I paid for. It’s almost midnight and I’m still waiting for a call from Airbnb. I had to be at the airport at 4am and was nervous that I would have to stay at a home in which I already had an unpleasant experience with the host. Since I had no other choice I went to the home, still with no call from Airbnb. The home was not a four bedroom or a two bedroom. On the 1st floor there was two bedrooms. On the second there was a large master with a master bath. In the master bathroom, there is a door that leads to a walk in closet and it had a mattress on the floor. The walk in closet was not ideal to have someone sleep because my friend had to make sure someone was not able to leave out the “room” until making sure no one was in the bathroom. Trying to make the best out of the situation I did not complain to the owner. I did apologize for the call the prior night because I’m sure I did not come off warm or pleasant. The home is a great combination of old charm and modern fixings but had the owner been more transparent with the listing, I would have never booked. Also the maid service interrupted our sleep approximately 2 hours before check out. For this being my first Airbnb experience, I was not impressed and I am hesitant about using the services again.