Let me start off with what was good about this apt unit: The location is excellent and walkable to many other neighborhoods. There's a small "corner" shop on the next block for any immediate needs, a grocery store 15 minutes walk away, and great tacos right down the street. The loft apartments were relatively quiet, and the unit was nicely furnished and sunny and bright during the day. The log-in information was on-point and we had no problems getting into the building or our unit at any time.
Now for the not-so-nice parts: We requested early check-in, and after paying $25 early check-in fee, we arrive to the unit only to find that it was not fully cleaned! I had to call Sonder and let them know- we went out for lunch and by the time we came back the cleaning was completed. They also reimbursed us the $ but only after I requested reimbursement. It also smelled like smoke in the hallway bc the next door unit had a smoker in it (even though it's a non-smoking building I thought). Sonder did a good job of getting rid of the smell when cleaning but it ended up wafting into our own unit's hallway anyway. I had asked for an ionizer to be kept in the apartment but it wasn't. There should be a permanent ionizer placed in that apartment unit.
The bathroom had several issues with it- the plunger was broken, the toilet paper holder was broken, and the tub faucet leaked. So did the kitchen faucet. Furthermore, there were things lacking in the apt to make it truly feel like a welcoming stay, such as any kind of hung art pieces in one of the bedrooms, and enough silverware and spices to actually cook stuff without having to buy more.