I arrived on the day of my reservation and waited to hear from our host regarding the check in process. After messaging and calling several times, I contacted AirBnB. They also could not get ahold of either host, and so issued a refund. I was in a city with 3 other people on a holiday weekend scrambling to find a place to stay because they (still, several days post reservation cancellation) have not reached out. I will say that a category 1 hurricane had just rolled through town and knocked out power to part of the city, but the fact that they couldn't reach out and inform me of any issues via messaging or phone left me in an impossible position. There was power in parts of the city (ie, the hotel we finally managed to find) such that they could have found a power outlet if they needed to charge a phone to reach out. They didn't make any effort to do so, and so I do not recommend staying with this host.