The location was great, and the check-in was simple. However, we had difficulty communicating with the private company that owned and managed this room during our stay. We alerted the company that there was water leaking from the vent, and there were delays in receiving a response. We just so happened to encounter someone with a Sonder shirt exiting our room (without notifying us that they'd entered), who replaced a pot with a trashcan to catch the water and offered to let us switch rooms halfway through our stay. We declined the move but experienced more water draining from the ceiling. We ran out of towels to clean up the mess, and the cleaning staff on the floor would not allow us to use theirs because they were not employed by Sonder. We received multiple text messages that another employee would arrive, but they never did. It felt frustrating to be communicating with an agency that was not located on site.