So right of the bat you should know that you will never actually talk to Jane. She only sends what feels like automated messages and if you respond to her one of the other host answers instead. Which is fine as long as you get a response. The other host were very responsive and got back to me in a timely manner. When we first got to the house we couldn't get in cause the code didn't work so we had to call but then after that we didn't have any issues with the door during our visit. It's in a great location. Walking distance to the local grocery store and a quite neighborhood. Only thing that kinda sucked during the trip was we had people book the room next to us and they were very loud so just keep in mind the walls are thin in this place. The heater and blankets were very toasty on the cold nights which helped too. For the price I think it was a good place and I recommend it.