Prior to boarding my plane to travel to new orleans, Michelle informed me that the house had a broken window, but she was already on the phone with airbnb to locate us another place to stay that night as the window could not be fixed until the morning. She called me as soon as I landed to update me and was in constant communication. She was a phone call away the entire time! She met us at the house the following morning, welcomed us, showed us how to work the alarm, and gave us many local suggestions on where to go! She was great! I would stay here again in a heartbeat.