The property was majorly under construction as the other rooms were being renovated & I was incredibly shocked that this was not disclosed anywhere and/or the rate wasn't adjusted accordingly to account for this. Half of the courtyard, which included a fountain/fish pond that was touted by the host & other guests, was covered by a tarp & there was tons of debris & old furniture back there that was visible from our balcony. On Saturday morning, we started to hear the buzz of circular saws & such at about 8:30am, which is ridiculous & frankly unacceptable, especially in NOLA. We were told that they weren't supposed to start construction until 10am. Even that is something that would have deterred me from staying so I wish I would have known. I tried to mention my disappointment to the host when she called to check on us Friday, but she just blew it off saying that it's been "a long 3 months with all the construction" & didn't offer any sort of concession.
Two of the outlets in the room, including the one that the refrigerator was connected to, didn't work so immediately after check-in, we had to wait for someone to address it. After testing the outlets & getting another person's opinion, they came back & ran an extension cord through the room, which was obviously a jerry rigged fix. We were waiting to go to Pat O's so it was another inconvenience.
One of the mattresses had a huge & very notable dip in the center of it. One of the staff was nice enough to change it out, but this was another inconvenience. The entire room is actually on a slant so the main bed, which is a Queen size, makes it feel like you are going downhill when you're laying on it. Also, the upper window in the door allows blinding light to literally shine on the person's face who is laying on the right side of the bed.
To get to our room, you had to go up 2 large spiral staircases (a total of 44 steps) & I was also very surprised that this was never mentioned. Thankfully, my 73 year old mother is in great shape, but it did bother her knee having to trek up the stairs.
The internet connection is very weak so it's misleading to advertise it as having WiFi. Although we have different carriers, none of us could actually use our cell phones in the room.
It is an AMAZING location & the renovated rooms look AWESOME! However, I was shocked & am still gravely disappointed that there was no discount and/or disclosure regarding the construction.