"You know I have to tell you, I can't believe how inconsiderate you ladies are for showing up at this time."
These are the first words that came out of Ms. Susan's mouth upon meeting her. For those who don't care for a long review: Susan's place is clean, cozy, and close to the French Quarter. Nicely decorated and has everything you'll need for a short stay. I recommend staying here, outside of the horrible customer service we received. But people get better and everyone is going through different things so maybe we experienced a one-time situation.
Previous to my stay, Susan's check-in hours were (and I quote) "between 3pm and 12 (midnight)."
Story Time: My wife bought me tickets to see my favorite artist, Lauryn Hill for her one and only Miseducation Tour 20 years later! So hype! I'm in the Air Force, took leave, and actually denied a professional development course to be sure I could see Ms. Hill...But my wife is a teacher and couldn't take off work so we had to travel about 3 hours after she got off. We planned to make it to NOLA by 630pm, check in, and then hit the venue. Some of her students' were straggling getting onto their buses so we were pushed back a bit. Then there was traffic which pushed our ETA back even further- to 730pm which was 30 mins after the event began. So we decided to head straight to the venue since that was the only purpose of traveling to NOLA. Around 6pm or so, we texted Ms. Susan to let her know we wouldn't make it for check-in until after 11pm and we'd be heading straight to the venue. She replied "It would be nice if you could check-in before 11pm..."
But what does one say to that? She then followed up with something like "Let me know what you plan to do" and then another message that said "Just let me know when you are ten minutes away so I can get dressed and let you in" to my reply "Ok, we'll text you when we leave the venue!"
She replied "Have a blast!" Everything is real cool, right? Real cool... So we thoroughly enjoy the goddess, Ms. Hill in all her glory and finally get out of the venue parking cluster at about 1130pm. We text her when we're 12 mins away. She replies "Ok." So we get to her spot around 1147pm, and are trying to figure out where we should park and end up just winging it. We waited outside the gate for her to come out but I guess I should've texted and not assumed she'd be looking for us. So I texted at exactly midnight saying "We're here!" since I know that's the end of check-in. She arrived to the gate and said "You know I have to tell you, I can't believe how inconsiderate you ladies are for showing up at this time." I didn't know how to reply because I've never had someone undermine me like that, since you know, 1. I'm a whole adult and 2. I'm a paying customer. I was confused. But perplexed, I say "Oh, we had a concert..." and she says "What concert starts a 5? I just think you are really inconsiderate." I don't know where 5 came from but just remained silent as not to disturb the neighbors or stoke the fire. Surprisingly, she still gave us a very uncomfortable tour explaining where everything was. I just nodded and waited for her negative presence to leave. After she left, I actually went and looked up nearby hotels because she bothered me SO much. My wife convinced me to stay since we already paid, but I'd rather pay more money than to be treated with such lack of customer service. She spoke to us as if we were her wayward children coming in after the street lights came on. Whole time, we still made it within her parameters--even though yes, it WAS LITERALLY LAST MINUTE. I know. Her place was nice and clean, but I couldn't enjoy it--couldn't even sleep since she approached us with all the bad vibes she could conjure up. But like I said, maybe it was just an off-day for Ms. Susan. I hope that's all it was. She did however message me the next day explaining to me that she wouldn't have had an attitude if I had "ASKED instead of INFORMED" of my decision to check-in later than originally planned and gave her a heads up... Yeah. That happened too. But Hey! I'd say give her a chance as long as you're sure of your exact check-in time. Really nice little area.