The stay for my group in NOLA went amazingly especially given the city's response to COVID 19 at the time and most of our planned activities outside of the house being cancelled by the time we arrived. They were very flexible granting us an early check in. The only issue we had was with the air conditioning unit. The house had 7 guests with the capacity for 10 but the living room/dining area and hallways were very hot (84 degrees) when we were all gathered in that area. We planned a game night in this area with a cake cutting, but it grew very hot and unbearable to have everyone in there at the same time. We followed the directions on the thermostat and this only cooled the area by 2 degrees to 82. Sonya responded quickly via message and said she called a repair person, but this was a bit disappointing given how much we paid for this space. The issue wasn't alleviated by the time we checked out. Everything else, the decor, amenities, hospitality, location were great, but the inability to gather together in the common space for long periods of time was a not ideal.