The actual room we stayed in was amazing. Getting there is a different story. One of the best things about Airbnb is that you set up your account and get verified through their website. People renting their houses can read reviews people have left about you and make a decision about whether or not to accept the reservation. Sonder is a hotel group, not a person. It was communicated to me through the Airbnb app that they would email me check in instructions 3 days prior to our stay. That did not happen and when I reached out to them on our travel day, I was asked to create an account, download another app and send in my drivers license. I have already done this with Airbnb. Why do I need to do it again with another company if I booked through Airbnb? I was texting with 5 different people at Sonder who communicated with me as if they were reading off a script. Not sure why 5 different people needed to ask me the same questions but they did. The phone number only worked as text. Would not accept phone calls and only when I told them that this was the worst and most confusing process I have ever had to deal with is when they finally sent the check in instructions. My wife and I are hosts and love using Airbnb because of the personal aspect. This was the most convoluted experience ever. The opposite of why Airbnb is awesome.