Literally found a live cockroach in my bedroom on the first night (which I am TERRIFIED of). There was very poor communication from the hosts after a report was made - the property owners offered to have the space re-cleaned and they never showed up (after contacting AirBnb Customer Service) even after I tried to call them. They essentially stopped responding to all messages. In the end, I was only given a refund of about less than 10% of my total cost of my stay (which included the cleaning fee and a partial refund of the first night). The common areas outside of the loft also need some major upgrading. New Orleans is a beautiful city, but based on the value for what was paid on this trip, I would definitely not stay here or on any Sonder property ever again after this experience.