The apartment was was clean and centrally located. The staff (offsite) was readily accessible and willing to assist. Unfortunately, when we arrived, the door to one of our rooms was locked. We also had towels but no washcloths. The bed described as a pull out couch did not in fact pull out and there was a coffee maker and no coffee. My the third day, the TV was no longer able to connect to the WiFi and the door to the apartment did not close all the way. After requesting and receiving washcloths, our door (which to the eye appeared to be closed) was open, leaving our valuables unsafe.