We enjoyed our stay in New Orleans and the Alexandre was a great base from which to explore the French Quarter. However, there were multiple issues with our room and we received no service to help:
1. We had hoped to be able to have some breakfasts and late night meals in our room, but the stovetop was not functioning and was actually in pieces as if someone was fixing it when we arrived.
2. When it rained (twice during our stay) the water poured in from a corner in the ceiling and under a windowsill, flooding the living room area. We had to use all our towels to soak up the water--maintenance never came to check as we were told they would and we were unable to get additional towels for the rest of our stay.
3. The curtain rod in the living room was coming out of the wall (where the water was leaking) and hanging precariously, so we were unable to adjust these during our stay.
4. A large amount of mold built up in the few days we were there where the water had soaked the bricks and wall.
5. I called the property management every day for a week to discuss our stay and my call was never returned, despite being assured that the manager, Liz, would get back to me at the number.
Overall, very dissapointed in the service we received.