The apartment was clean and check-in was easy. The individual working the check-in desk was very kind and helpful! The apartment was well decorated and as described for the most part. We booked for 7 people, which would make it necessary for us to use the sleeper sofa. We realized there were no linens for the sleeper sofa. We were told the sleeper sofa linens were available “subject to availability.” We did not get the linens until the second night of our stay. They were not very responsive and were difficult to get in contact with even though they advertised a “24-hour concierge service.” We requested early check-in a month in advance and were not told wether or not that would be possible until 11 PM the day before check-in. The walls are very thin and we could hear full conversations next door, and we got woken up both nights by neighbors come and going and playing loud music. They make you download their app in order to access the check-in, WiFi, and other info.