The apartment itself was lovely, though noisy (Canal St.) and didn’t have some basic amenities I would expect in a short term rental - towel hooks, kitchen towels, shelf in shower for shower necessities, and comfortable mattresses.
I also arrived to find the access code to the apartment (not the building) not working. I called and they were polite and helpful, but told me four separate times that someone would be there in ten minutes, suggesting I leave my bags in the hallway and go get a drink or some gelato, which was unfathomable. I was finally let into the apartment after waiting for two hours.
However, when Corey let me in he was very kind and they were willing to compensate me for the inconvenience.
Overall, the experience was ok and I would stay there again. The location was convenient and the apartment was clean.