Pros: Fantastic location, right on the streetcar line. Communication was fast and friendly. The heater was very effective Cons: The queen bed was crazy loud. Just getting into the bed or turning over was enough to wake our daughter up in the next room. The toilet was really loud, but with an old house, that sort of thing can happen. It would be extremely helpful to have at least 1 chair in each of the bedrooms for things like putting on shoes.