The location is the best part about this rental. The St. Charles trolley right outside the door.
The unit could use some TLC. Washing machine was broken on arrival, however host did try to make other arrangements for us to access laundry, albeit only for the first 2 days of our stay. We were not notified of this until after we had arrived that afternoon. Some heads up would have been nice as we were traveling with out 2 children and were relying on a washing machine in order to pack lighter and do a wash before we checked out.
Unfortunately, we also had 2 run-ins with Cockroaches during our stay. The 2nd day there was a massive dead roach in the Master Bedroom. The 3rd day there were roaches dead in the stairwell in our unit and in the adjacent unit when I went up to do laundry. Host was immediately notified and sent out an exterminator. They further claimed that this was an isolated incident as they had "never had an issue before" and must have been related to either heavy rains or the fact that they were having work done under the house, replacing ductwork. We gave the benefit of the doubt as there are a lot of roaches all over New Orleans and the unit appeared clean at first impression.
However on the final day when taking out the trash, we found Mouse feces and roach droppings under the kitchen sink, indicative of an ever-present issue. The owner begrudgingly credited the $100 amount of the cleaning fee to "put the issue to bed", claiming that I was unfair in my request of a $250 refund, because I only discovered the larger issue on the final day. I'm sorry, but being unknowingly subjected to the conditions under the kitchen sink for 5 days should not downplay the severity of the issue.
On the final day, the shower diverter in the bathroom was also broken. The small square nut that turns the valve had stripped over time and finally went. I notified them immediately of the issue. I removed the one screw from the faucet and took pictures for the host. I asked if they wanted it put back together and they said to leave it be so the handyman can fix the issue. Not once did I try to fix the shower, I simply advised them of the issue and turned the valve without the faucet so I could actually shower on the final day of our stay.
Host and owner were notified on every occasion as issues were discovered, either via the AirBnb platform or text message. Every conversation is time stamped and there is photo documentation as well.