They were WONDERFUL! Louisiana is very HOT, so it is very common for the ac to go out. This did happen during our stay, but they helped so much!!! As soon as we realized there was a problem with it, they came to look and do as much as they could. They installed two window units and brought quite a few fans. They even called an ac company to check it out. They went above and beyond to make sure we were as comfortable as we could be!! And since we were gone majority of the day, the window units were able to really work well and get the place cold. They were wonderful and very responsive to anything we needed!!! The location was also wonderful!! Cool places to eat and hangout nearby. We loved it!!