The house was large enough to comfortably accommodate all of our group, however upon arrival, there was no toilet paper, paper towels, or wash cloths. One of the beds had crumbs in the bed while another had white stains on the top cover and it was folded so that the stains could not be noticed. Although property management brought us tissue on day 2, we had to buy our own until then and wash the sheets our selves. Property management tried to deny the dirt and make it seem as if we were exaggerating. We are in a pandemic and you are guaranteeing that you are taking necessary cleaning measures. If a bed has crumbs in it while it’s made up, obviously someone on your cleaning crew is cutting corners. I will NOT recommend Heirloom based on my experience!