CHECK YOUR BEDS! Due to a word count max, I have to be more brief than I would like, so below is the short version.
When we were getting ready for bed after a long and challenging day of travel, my partner got into bed and basically fell through to the floor because the slats that support the mattress were all broken and falling apart. We were assured someone would come by in the AM to fix the bed. After lots of back and forth, we were told that it was “fixed” so we checked and the only thing they did was add more duct tape! They gave us a 2nd room and that bed was even more broken! 3rd room was fine, but it took a lot out of us.
Parking can be a challenge, especially if there is an event at the convention center. Be prepared to walk 10-15 minutes if you can't get 1 of 8 Sextant spots out back or pay $30/day for street parking in a potentially sketchy place.
In the end, they did give us a partial refund and it did seem like they genuinely wanted to help us.