We were given very good instructions on accessing the unit, and everything worked out. It was nice having a personal greeting on the chalkboard and seeing the unit exactly as described. We loved it. The location was ideal and we made good use of the street car and proximity to restaurants. There is a tavern next door but since we were aware of it before booking we did not let the late hour noises bother us too much. Love the decor in the unit, new kitchen appliances, and the cleanliness of the place. This was one of the few times my husband didn't complain about the bed giving him a backache. We would love to return and stay here again!