Sonder offers a lot of chic-looking properties in New Orleans. We booked a 5-night stay at one Sonder property. Two days before our departure we were contacted by Sonder to say that due to a maintenance issue we were being moved to a different location---and that we would have to move to yet a THIRD location partway through our stay. We were disappointed, as we had chosen the original property very carefully, but the new ones were in the same neighborhood and appeared to be similar in style, so we decided to make it work. It helped soften the blow that Sonder offered a partial refund for our inconvenience. (Note that I am not sure which of the three properties will show this review.) In the end we liked the first property very much. It was clean, chic yet comfortable, and convenient to everything we wanted to do in the city. The kitchen and bathrooms were well stocked. Most important to us was that it felt very safe (with a coded-door entry on the street, an elevator ride to the third floor, and a coded private door to the apartment). This sense of security was especially important to us because we were traveling with our teenager. The second property we had to move to was disappointing--mainly due to a terribly creaky bed in one bedroom, plus a front door that opened directly onto a busy street--lots of people passing by right outside our door and living room window, lots of noise at night, and dog poop near the doorstep when we arrived. We just didn't feel as safe at this location. And the bed was pretty much impossible to sleep in, so one of us ended up on the couch. Having to move from one location to another on the July 4 holiday was a hassle. I had conversations with Sonder people both via text and email on the 2nd, 3rd, and 4th about what time we could move to the second location--it took until the morning of the 4th for Sonder to provide a solution to the problem. It all worked out, we appreciated the partial refund, and we taught our kid a lesson about rolling with the punches, because unexpected situations do arrive during travel. C'est la vie!