I booked a condo with Sonder (they have several listed in the New Orleans area). I thought everything was all good up until 3 days prior to my trip. Sonder requires that customers complete their VERY RIGOROUS identification process. Yep that’s right, they don’t except the ID validation process we all have to set up with Airbnb. Mind you, this owner uses an overseas customer service agency from India so you don’t talk to anyone who even remotely knows what’s going on with your booking. Anyhow, I had to submit my passport and take several selfies of myself in order to receive my check in instructions. After being asked (and submitting ) my ID info to Sonder more than once, I still was no given check in instructions. I was literally stranded in New Orleans for hours and had to find another Airbnb, same day which can be extremely hard. Sonder offered no formal resolution and did not care at all that this happened to me. This experience cost me time and more money having to make other arrangements for myself. Be extremely careful when booking with Sonder.