Please bare with me, I have been using Airbnb for years and this is my first negative review. I feel like I’m doing a disservice if I don’t say something though. We originally booked a two bedroom but due to some maintenance issues (with previous guests) we were moved to the three bedroom unit. When I got the message, I was excited because we would have two bathrooms. The issues with the place are as follows:
-Toilet in back bedroom doesn’t flush well
-Tv is hit or miss if it works
-the back bedroom smelt like urine so it was unusable (it made us nauseous to smell)
-coffee pot didn’t work (we did get another one from a different unit thankfully)
-one washcloth for three people for three nights (luckily I brought some)
-roaches on the kitchen counter crawling on food (had to throw food out)
I reached out several times to Samuel but never got a response. Alexandra called me the first night and that’s how I was able to get a coffee pot. I never heard anything else from them.