Greg, the onsite guy, was awesome and super responsive. We had some trouble with the door/lock, but he responded right away and suggested an awesome place to eat (Shank). The location is great - steps away from the French Quarter, but don't miss the St. Roch Market, food co-op, and Shank, as well as the Orange Couch (for morning coffee) and Horn's for cocktails and people watching in the hot afternoons. House itself was great - no outdoor space to speak of, but plenty of room for 4 adults (and the beds were actually comfy).