I initially got a bad taste in my mouth because I booked and while I waited to be approved, the host told me one of the days that an HVAC machine for going to come in for a few hours at 8:30am on one of my vacation days. I was at first willing to do it for a discount but hadn't said yes yet. The host booked the booking and said I couldn't get early check in, a discount or anything for the inconvenience. I told them I hadn't said yes yet to the HVAC machine and they said they couldn't refund me. I immediately told Airbnb Support and said they couldn't refund me. I asked why I was responsible for their appointment and Airbnb said I wasn't and they aren't supposed to have appointments coming in during my stay. One I'm on vacation and don't want to wake up at 8:30am to have something noisy in my rental. Airbnb contacted host who lied and said it was a quick AirCon check, less than 5 mins. I sent Airbnb the screenshot of the HVAC machine coming in and Airbnb tried contacting host who said they have to reschedule the appointment. The host proceeded to ignore Airbnb support. The host tried to still get me to agree to the HVAC appointment to which I said they don't have my permission to come in The. Airbnb host pretended they switched the appointment out of the goodness of their heart... bizarre. When the HVAC machine came for the other apartments in the building.. it was so noisy and for hours. I'm happy I said no because I ended up having to work from home that day.. also why is it my responsibility.. so weird.
To be fair here are the good things about the apartment: it's comfortable, beds are good and the couch is comfortable in the living room. It's walkable to magazine street which is Uber cute neighborhood to walk around in New Orleans. Like a 5-7 min walk. The heat and aircon work. There's hot water. And there's a cool patio to chill on. I did enjoy my stay here.
The bad: The code doesn't work if you are walking in.. the doorknob is broken. My brother had to hop the fence to get us in. The gate if you drive in.. opens.. with no code. Then to get in the front door of the building... the door is so ridiculously heavy.. I can just about open it and I'm early 30d and active. There's no way grandparents can open this door. The dryer doesn't work.. and it's advertised.. There is a long list of rules with lots of potential fines that they get you to sign after you booked the reservation. Oh and they charge extra for each person that stays. They tried charging $162 extra for my little brother to stay for a 5 night stay.. so he canceled his trip. They did this very last minute. You can hear people upstairs. I noticed that they provide earplugs in the bathrooms. There was no laundry soap for us when we arrived. They provide coffee and sugar and small creamers but I think they should check the creamers date of expiry and the sugar is super hard..
Overall, the place is nice but needs to be fixed to be perfect. They need to not be so ridiculously strict given they aren't perfect themselves with noise, heavy doors, locks not working.. and they shouldn't force people to do their appointments for them when the people visiting are mainly coming for vacation.. not to mention.. I leave my passport in the rental.. so I don't want anyone coming in.