The place was nice, but I think our stay would have been better if communication with the host was much more consistent. We never got the refrigerator to work even after reaching out to the host and following his instructions. The TV in the family room would power on, but there was an issue with the volume so we could not hear anything. The backyard patio furniture was dirty and crawling with small lizards, and the TV out there was boarded up.
Also, days before the reservation we were interested in a refund due to the coronavirus spread and members of our party backing out of the trip. We explained our situation to the host and he instructed us to speak to Airbnb regarding refund. However, after calling Airbnb, they explained that, for our situation, refunds were under the host’s discretion. We called the host back and texted him multiple times after that to discuss the possibility of a refund or reschedule and received no answer or response at all. We did not appreciate this and felt like the host’s lack of responsiveness was very unprofessional and forced us into a corner. So we did not lose any more money that we would probably not get back, we decided to make the trip and stay at the property. It would have been nice to at least discuss this with the host and have a better idea of what our actual options were regarding whether any form of refund or rescheduling was a possibility or not.
Other than this, the place was clean, and the neighborhood was quiet and seemed safe.