Although we did not meet Ariana personally, she was responsive to texts. When we were unable to sleep on the pull out couch because of the hard springs, she provided an extra mattress to us within hours of our request and it made all the difference. The apt was very clean and comfortable and the kitchen had all the supplies we needed. The neighborhood was as she described...very close to all he restaurants and shops on Magazine Street. The Garden District is a great area to wander around. It would have been nice to have met her in person just to know who we were renting the space from, but again, she was very available through texting.