We checked in and went to attend a wedding event the night of our arrival. When returned at midnight the keypad to the apt was dead and there was no number to contact the host. We tried messaging through the app with no success. It took both of us calling Airbnb and holding for 1.5 hours to get a number to speak to someone associated with management of the property. Barry was very helpful and apologetic to our situation. They refunded us the evening and the rest of the stay was fine. I hope they resolve local management issues bc that is a very careless and dangerous situation to put your guests in.