There was total lack of communication and no sense of urgency for any of our problems. We had no water fo the first three days. I communicated this to them. They said they would send someone but didn't. Also the linen and white towels were stained. There is three TVs but when we got there only one was working. The one downstairs in the bedroom had no remote n finally started working. The one upstairs never started working. There was no gloves or mittens to use in the kitchen. Parking on the side of the house was impossible due to tiny space. Expressed all my concerns to them and their was mno sense of urgency. The house is spacious and beautiful. But there was several problems and issues with this air bnb. With no concern or urgency from the three host Nia , Jason, and Mike. Too much money was spent too get such poor service. Definitely should receive a refund.