DONT WASTE YOUR MONEY!!!! Brittany and Jc who run room 6&7 allowed us and the guest staying in room 6 to go the whole 48hrs with NO HOT WATER! They give you an emergency number, i called 11 (ELEVEN) times and was told it’s not on till 9am by the man who came and looked at the water heater hahaha what a joke for an emergency line. Anyways, we gave them the benefit of the doubt after driving 10+ hours and getting to our Airbnb and having no hot water to shower. We messaged the host at 8:45pm and got no response. I sent Brittany a text at around 10 apologizing for bothering but we had no hot water, i got a lousy “I’m sorry” text 12 hours later and excuses on why the emergency number wasn’t answered. After an hour and a half maintenance showed up and told us it got blew out or whatever and to give it 10-15 minutes and it will run hot. We took 5 (FIVE) or 4 (FOUR) showers AFTER and you guessed right STILL NO HOT WATER. Brittany was contacted again and we were told maintenance would be out to check again. The guest next door to us told us someone came by again but of course we still had no hot water as they didn’t either. We tried resolving the issue with the host to keep it as easy as possible but as you would imagine just as fast as they were to fix that water they were even faster at ignoring my text about a full refund and they are breaking THE LAW (Under Section 11 of the Landlord and Tenant Act 1985, you have the right to expect your landlord to carry out repairs in a 'reasonable time'. If it's an emergency repair as you've got no heating or hot water, your landlord should fix this in 24 hours.) by allowing guest to stay in these rooms.