I just got home from a deployment 1 month ago and this was supposed to be a mother/daughter trip. I haven't seen my mother in a year and a half. The day before my trip, I informed the host of the time I would be arriving. the host confirmed the time. I drove 10 hours with my mother and arrived to the location at the exact time I said I would. At that moment I began texting, calling and messaging the host on the air bnb website trying to get someone to let us in to the property or send us check-in information. I never got a response. I even left a voicemail. My mother and I sat out in front of the property for 4 hours. At the same time I was reaching out to airbnb ( was trying to get in touch with escalations for 2 hours to get a refund). After sitting in my car for 5 hours and making multiple attempts to get in touch with the host, airbnb told me that they still had to give the host 30 mins to rectify the situation. within 10 mins of airbnb reaching out, the host texts me saying to call another individual 30 mins prior to my arrival for check- in details. So we are going to ignore the fact that I've been reaching out for 5 hours! The host stated she forgot to give me the check in details, (which should have been given when I confirmed the arrival time). I had to come out of pocket another 600.00 to book a hotel. We wasted a whole day of our trip, my mom legs were swollen from sitting in a car and outside all day and the initial energy of the trip was killed. yes 5-6 hours later I was refunded my money by airbnb but that is not money that I could use towards my trip because it was not immediately available in my account. What if I was someone that didn't have additional funds available on top of the other expenses for the trip? I will say that this host had only one other current review but it was a good review. I was always weary about renting airbnbs. This was the first time that I booked an airbnb and it will be my last. I'll stick to hotels.