Heather was great, but when I got there, there was a strong gas odor coming from the bathroom/utility room. We may have both overreacted, but better safe than sorry. Unfortunately, it took 5 hours to reach the utility guy and for him to get there and test the line. It turned out the only gas appliance was the clothes dryer. Which may have been used recently, leaving an odor...or it may have been swamp gas which built up in the plumbing and was venting through the toilet, sink, or drains. Still don't know, but I lived, and most of the odor eventually went away (or maybe I got used to it over 3 days). Heather was very helpful & sorry for the drama. Gave me a nice refund. Otherwise, the place was fine...nothing deluxe, but reasonably comfy and serviceable. Great to have a well-equipped kitchen and a good bed to sleep in. Didn't watch TV. Wifi was good, but erratic (lots of frozen webpages; wasn't trying to stream anything or do memory-intensive tasks—somewhat perplexing and frustrating).