The endless loop we were in with customer service trying to get the air conditioning situation resolved was an absolute nightmare. We will NEVER use Sonder again. even if the air conditioning was fixed as far as Sonder was concerned the unit supplying AC was not sufficient for the space. The air conditioning ran non-stop from the time we checked until the time we checked out and it never went below 73°. During a stay in which the city was under a dangerous heat advisory, the apartment was very uncomfortable and ruined our time in New Orleans. like I said, I will never use Sonder again and likely will never use AIRBNB again. The one star rating I have given is only because the apartment itself was very nice.