I originally booked this Airbnb but about 3 days before my reservation I received a text from Sonder saying that the shower glass in the bathroom of the Airbnb I chose had shattered. They transferred my reservation to a lesser valued unit. I requested a refund and they wouldn’t do it so we settled for the smaller Airbnb and got a minor deduction from the overall stay. Also it would have been nice to know that the entire building is operated on a “majority system” for the ac which basically means that if most people want it hot it’ll be hot. I’ve never had a bad experience with Airbnb and it kinda sucks because I reserved this unit as a surprise for my boyfriend’s birthday. Overall I was really disappointed with my experience with Sonder and I’m not sure I’d use them again. The location as well as the overall experience with our trip to Louisiana are the only two reasons I second guess if it was really that bad or worth the stay. I’ve never had a bad experience with any Airbnb I’ve stayed at until now. It sucks that what I read about others staying with Sonder is exactly what happened to us: they reserved the Airbnb of their choice and Sonder messaged them saying something was broken or wrong with the one they chose and last minute change the unit they get put in.