NEVER BOOK WITH SONDER!!! I booked a room bee here for a long weekend with my girlfriend and four hours before our check in time, right before our flight, I asked them what the keypad code to get the key was since they never emailed me, and they responded that “due to a discrepancy in our booking that our space was no longer available.” Had I not said anything they would not have even told me. Extremely unprofessional and quite honestly embarrassing customer service. In terms of their “condolences” they responded with “we are sorry that you might feel that we did something wrong.” Pathetic.