Days before arriving at New Orleans, I had a few questions for hosts and the host would not answer or would completely ignore my question. The day of the reservation, we got to the place and we went to our room and there was somebody in the room! So I right away contacted the hosts and they wouldn’t answer me! I called 3-5 times and eventually after 20 min they send me message asking what I need and i told them and they would just keep asking “how may I assist you” and I kept telling them there was someone inside the room. They told me to talk to the front desk person and she had no idea what was going on but she was able to get in contact with them and they told us to wait 5 min.... an hour and a half passed and they had solved nothing and eventually I just received a notification saying that my stay had been canceled. The front desk lady told us that muse is a company that owns the apartments and does Airbnb. They double booked our room and the person there was there before us so we didn’t have a room to stay in. There was 6 of us stranded with no place to stay in New Orleans. Muse is NOT reliable and I know I’m the type of person that needs to make sure I have my trip figured out and this was a very stressful moment for me.