Unacceptable. Customer service is awful. Does not communicate through the app. Had a so called "property manager" contact me 2 hrs before check in and tell me the property was unavailable. When I explained to him that the host has to cancel the trip he insisted that I cancel the trip. Which would of made it to where I get no refund. I told him a second time the host needs to cancel the trip which at this point he yelled at me and told me he is ending the call. I called airbnb and got it squared away. The biggest scare and potential to get ripped off is the fact the host does not communicate through airbnb.