from booking to check in & completion of stay it was easy & fault less. such a lovely venue with great amenities pity the weather was not so kind & we did not get to use pool. Erik & Douglas do a terrific job making you feel right at home from the getgo. I know they are unhappy with the construction going on around them with the roads but it'sout of their control & we were pre warned. it cannot be helped & will not last forever & the roads do need an upgrade! We had a wonderful week here & would recommend it to anyone looking for a relaxing chilled stay in New Orleans not too far from the sights & sounds of NOLA. trolley car around 10mins walk or about $10-15 in an uber!.