Hi! we stayed here during the mardi gras season which is a very busy time of year which delayed our check in from 3 to 5, but my party and I had already arrived so the room was not cleaned when we got there! but despite the difficulty, the host did let us know before hand and refunded us a large portion of our fee to stay here and came to clean the place as soon as she could! So with that being said, I would book with this host again because of the great communication skills and the kindness she showed to me and my party! Thank you!