Jacqueline is on point when it comes to communication. I had a night where I didn't know how to turn on the gas heating system and they came over late at night to turn it on for me and helped me understand how to control the temperature. She checked in a couple of days to see if I was understanding the heating control just to make sure. Location of the house is perfect for me since I was staying intown for work and very easy to get a hold of a Lyft/Uber to take into town to the bars. If I come back to work in NO I will gladly stay here again.