The unit is fairly nice, but management needs work. The communication was great right up until it was time to check in. Although we had paid for early check-in, it wasn't until we were at the unit with an empty locked box, that we were told that we would not be to gain access to the residence until 4. And even though this was a great inconvenience and a grave miscommunication on the part of management, no concession or effort was made to "make it right".
As a hospitality professional, I often try to stay with private owners, but incidents like this make me reconsider staying in hotels.