I want to start by saying The Sonder teams communication and quick responses were absolutely amazing; I give customer service 5 stars!
However; getting into a dirty bed, not having a cold fridge, constant slamming of front door by guests, and being woken up at 7AM because of jackhammering going on by the side of the building, cannot make up for the customer service. My family was so disappointed in this stay due to the lack of cleaning and constant noises. We understand noise is normal in a downtown area but what we experienced was unlike anything anyone should have to endure AND pay for. Maybe the upper levels were not as noisy but unit 1A was horrible to be in.
Parking was also not ideal but again i get it being in a big city. There are cheaper lots but I paid over $200 for our 2 night stay because my family wanted to use the lot right next to the building since it was a run down area and they didn’t trust the parking garages (which were cheaper).