Pros:
-Great location, very walkable distance to most attractions
-customer service very responsive
-the room is well equipped with pots/pans/toaster/cutting board/knives and it was well appreciated because we stayed a week and didn’t want to eat out ever meal. We could cook very comfortably there. Also having a dishwasher was a huge help.
Cons:
-Obviously not cleaned room upon arrival (dirty makeup sheets, mugs with mouth marks, unwiped table with drink rings) this was a huge problem as we trusted Airbnb’s enhanced cleaning policy. We spoke to Sonder’s customer service and they changed our room and refunded our cleaning fee. They explained that they use a third party cleaning service, and I understand mistakes happen but we were weary the rest of our stay nonetheless. That being said, they were very responsive and helpful for the most part.
-The AC turns up in the middle of the night and we woke up DRENCHED in sweat at like 6am everyday. We could turn it back down but this was obviously not fun.
-We did not get the room that was in the picture on Airbnb. Not a huge deal, but the room that we booked for was significantly bigger. The second room we ended up staying in was much better.
Tips:
-Parking in the city is a nightmare, especially when you’re trying to figure it out after being in the car for 9 hours. It would have been nice for Sonder to include specific address and prices for garages. I’ll save to the trouble-the closest garage is at 145 Roosevelt Way. They are great. You can also get in/out privileges if you pay cash in advance and pay a $20 deposit for the access card.
-Bring a water filter if you want filtered water and don’t want to buy gallons & bottles
-I’d throw all of the cups & silverware in the dishwasher right when you get there if you plan on using them.