We never met Reuel. We communicated and interacted with his mother, Colette, who was absolutely wonderful. She responded to all our questions quickly and informatively. She was there to greet us and show us around, giving us helpful tips and information. When we had a problem with the hot water, she was there quickly to remedy the problem. The place was clean and cozy, with a thoughtful selection of snacks, water and wine waiting for us to enjoy. We were within walking distance from the French Quarter and most things we were there to see. The neighborhood is in the process of allot of remodeling and construction, but it was not too noisy or dusty. The evenings were pretty quite. I’ve read other reviews that said the neighborhood was “iffy”. My daughter and I never felt unsafe, even walking home in the evening. We would strongly recommend this rental.