We were met by Vince. He got us settled in and was even so kind as to offer to hold some of our larger box items in his office so I would not have to bring them up the stairs. The apartment was very clean and just how it is pictured. They have very nice linens, towels and the apartment has a beautiful courtyard to relax in. It was a great location for us to walk to Bourbon street, Frenchman street and the French Quarter.