Extremely disappointed as Sonder cancelled my reservation hours before checkin. I reserved this apartment months ago and literally hours before check in (as our group was flying from 3 different cities to get to New Orleans), Sonder called to say the AC wasn’t working. I told them that wasn’t what we signed up for, but that we’d still be willing to stay there (because it was so last minute and there were no other places to stay). Even though they understood our desperation, they refused to let us stay and cancelled our reservation. I am generally a very easy going traveler and understand that things happen…but the way they handled this situation was appalling.