As you are undoubtedly aware, the hot water heater in the house only had hot water the first day and last day of our stay. When we first reported this, you asked my husband to go outside and check the breaker. This was tripped but only allowed us one shower. You sent out a plumber/handyman and he also tripped the breaker, and asked us to wait an hour to let the tank heat up and then see if the hot water was ok. It was not and never produced more hot water until you had the plumber come out again and this time, he shut the water off to the entire house and replaced the heating element in the tank. It took the better part of the afternoon. This was the second to last day of our stay.
We rented the house so the four adults and three small children would be able to enjoy the holiday together. But not being able to wash dishes or take showers and baths proved to be a major inconvenience.
We believe that we are entitled to some compensation on the rental price for this.