Ok so let me start by saying Heather’s place is conveniently located where you can take in all of the local culture and still enjoy some peace and quiet if you’re on vacation...large upstairs apartment with huge rooms and some of the most comfortable beds I’ve had thus far at an Airbnb. While I know that you CANT please everyone, some things are beyond acceptable on even the most basic level...Pictures pretty much accurately describe what you’re getting so I’ll get to some of the things they don’t show:
1: furniture was visibly dusty and dirty to the touch.
2: kitchen sink and fridge were not clean
3: floors were dirty...trash and fingernails clippings appeared to be swept into the corner and left there.
4:trash in kitchen container from previous guest
5: washing machine had spill of some kind on it
6: water pressure in kitchen sink and 2nd bathroom shower is low
So while we found these issues upon check in, Heathers staff did not hesitate to try and fix the problem immediately. Unfortunately they weren’t able to get someone out the same evening but offered to send someone the following morning to address all the issues. Heather even refunded my cleaning fee of $150 to accommodate for the inconvenience and issue itself.
So in conclusion I must say that despite the negative introduction, I subsequently stayed as the problems were not Major enough to warrant leaving. We did tidy up the few things that were unpleasant to us and had no other complaints. I clearly understand the management company hires a company to oversee cleaning and the fault is that if the cleaning company not the management company. Communication by Heather and her staff was 5 ⭐️and believe it or not...I WOULD stay here again