Our stay was good. Nice apartment, private and secure entrance.
We did have some issues during our stay:
- Our room was not cleaned. Trash and dirty laundry everywhere. Heirloom was very responsive and apologetic and room service arrived shortly to clean our room. They were nice enough to refund our cleaning fee for the inconvenience.
- The elevator was not in service. I did not see any warning in the air bnb advertisement that the building did not have a working elevator, which wouldn’t be a big deal had we not been on the fourth floor.
Otherwise, our stay was good. Close to several nice restaurants and the convention center (our main reason for going). Overall, I would consider Heirloom for another stay. Their customer service was fantastic and quick to respond.