This hotel is very well situated and the people at the front desk are kind once you check in, however they did not effectively communicate prior to my arrival. I had messaged the day before my reservation inquiring about parking and they gave me general information about the area. When I arrived, the streets were blocked for Mardi Gras parades and when I asked how to access the property, they were unable to give me directions and said they didn't know since the roads were closed. I circled the area for two hours trying to find a location to enter. I also had messaged asking for the directions, and my message was never answered. I wish they had been upfront during my inquiry.