DO NOT STAY AT THIS AIRBNB!! WORST EXPERIENCE!! PRIVACY VIOLATIONS AND BREAK-INS!!
Not only did we have to report this Airbnb for privacy violations, but we also experienced a robbery at this location.
From check-in, we had nothing but issues. We were traveling into town for Jazzfest and the house was advertised as a ten minute walk to the Fairgrounds. Which it is not. The pictures posted on this listing also advertise that the furniture is clean and the house is well kept, which is also not the case. I had to send multiple pictures to the property management company of the couch, chairs, and beds being so severely stained that we didn’t feel comfortable sitting in or laying down in any of the spaces.
On top of that, this listing violated our privacy but having someone from there team come to the house announced to “change the air filter.” Later that night while we were out enjoying the French Quarter, the house was broken into and thousands of dollars worth of property was stolen. Coincidentally, nothing that belonged to the Airbnb was stolen. Interesting right?
When we reported the robbery to the host, they were unresponsive for 14 hours forcing us to navigate through this traumatizing experience on our own. When they FINALLY got back to us, the host (which was just a property management company for the owner) informed us that the owner of the house lived in Dubai and that he would reach out to the owner to advise next steps. We never heard back from hi- he didnt check on us/the house after the experience.
Fortunately, after fighting with Airbnb Support for the majority of our vacation, we were able to get reimbursed for this rental and we moved to another Airbnb that was safe and we enjoyed the rest of our time in New Orleans. However, this has completely changed the way I view this site and many of the listings associated with this platform. It was evident that the property management company didn’t care about we, the guests, staying at this location and it came across in the lack of effort to keep the house clean and keep us safe. It’s also unfortunate that I had to spend the majority of our vacation on the phone with Airbnb Support arguing with them to help us throughout such a scary situation.
The quality of the listings and the quality of the support have gone downhill significantly so my advice to everyone is to please remember to read the RECENT reviews, to message the host and ask
who the listing is being managed by (property management company/private owner/etc so that you can read reviews outside of this platform), and to look at other rental sites as Airbnb isn’t the only option as it’s gone pretty downhill in my opinion.
I hope sharing our experience helps as I sincerely hope no one ever has to go through what we did by choosing this listing as home for a few days.