Recently we planned a trip to New Orleans but the area where we were supposed to stay had been compromised due to the hurricane. We were not able to stay at the Airbnb however, our host contacted us and gave us an option of a full refund or new accommodations at a centrally located hotel with no extra cost to us. They were honest, kind and very easy to get a hold of. Our host checked-up on us every day. We are grateful for their hospitality and hope to actually stay at their Airbnb in the future.