Terrible at responding to questions before arrival, the most negligent being about one of the people in our group arriving a day earlier than planned so I inquired about rates for that night (it was open) and never did hear back with an answer. Check-in was not simple. There are so many key boxes and key pads on the front of this building and it is not at all clear what ones to use. Pictures would be extremely helpful. The property is in a great location if you're accessing the CBD or Quarter and the unit is cool, but in need of some serious deep cleaning. Check out the walls in the bathroom. Lastly the king bed supports were broken upon arrival and the options were a pee-stained twin or a broken down pull-out. They half fixed it the following day, though upon returning there was sawdust all over and the bed still was not properly supported. Zero attempts made to return any of our money. Still trying to get them to do the right thing.