This is the 5th AirBnb that I have rented in New Orleans over the past 2 years. Unfortunately, it was also the worst experience that I've had with any AirBnb in New Orleans (or anyplace else, for that matter).
A few days prior to arrival, I contacted Maxwell to ask whether I might be able to check-in one (1) hour early (2:00 PM instead of 3:00 PM), as my flight was arriving earlier in the day and I needed time to prepare for my dinner meeting on Sunday. Unfortunately, I only received automated responses from Maxwell rather than a response from a real person. I tried to contact Maxwell again after I arrived on Sunday, but I received yet another automated message. I finally gave up, prepared for my meeting at another location, and dropped off my luggage at 3:00 PM so that I could make it to my meeting on time.
When I checked in, I immediately noticed that this unit is on the ground floor with the owners living above and very little insulation between the two levels. As a result, an individual staying in this ground floor apartment will clearly hear every single step that is taken above (sounded like Isabel's high heels) as well as ambient noise, including conversation, TV, music, and other sound. If you are a light sleeper (like I am), then I would highly recommend that you find another place to stay, as there are much better options in New Orleans.
Ultimately, in defense of Maxwell & Isabel, the unit is clean. Unfortunately, that is the only positive that I can mention about the unit. There are plenty of great AirBnb places to stay in New Orleans... and this unit isn't one of them.