Reggie responded promptly to all our pre-trip communication and seemed like a great guy when we met him on arrival. We got there a few hours before check in and the apt. was still being cleaned but Reggie made sure we could drop off our bags while we explored the surrounding area. This was actually our only communication with Reggie due to the excellent apartment guide he put together which explains everything and also provides a lot of information about the surrounding area and places to visit.
Overall our experience was very good. The apartment is bright, airy, spacious, clean and very comfortable. Never had to try the heat but the AC cooled the place quickly. We found the location to be fantastic. Everywhere we wanted to go was walk-able and it is also very close to the city's great street car system which I would suggest as a fun experience for everyone. Being in the Warehouse district things were also relatively quiet for sleeping at night.
Like Reggie states in the apartment guide, the building is old and does have a few idiosyncrasies. When you want hot water be prepared to wait for a few minutes for it to get there but once it does it is hot and plentiful. I also found the shower a little confining as it is an old claw foot style tub with a surrounding shower curtain however some people might find this charming.
There were a few things we did not like about the apartment and since I am Canadian I will say "sorry" first for complaining. That fantastic looking balcony it shows in the pictures is actually not accessible and this was one of the features which made us choose these accommodations in the first place. If you plan to do laundry while you are there be prepared to wait for about 4 hrs to do a load as the washer/dryer combination unit has some kind of safety feature that locks you out for hours after the drying cycle with a light on stating it is too hot to open. When you finally do get your clothes they will be wrinkled beyond belief so be prepared to iron. These things were minor issues for us and did not significantly lessen our enjoyment. Also my wife just let me know the iron is excellent.
The one thing you should be aware of is that the wifi sucks. Download speed averaged around 0.4 Mbps and upload seemed to be a steady 1.5 Mbps. (No I haven't got these backwards, download slower than upload). Web pages at times were so slow to load that you would just have to click on a link and then go do something else while you are waiting for the page to load. Sending and receiving attachments in emails of course was also quite problematic. To be clear about this, it does work it is just painfully slow.