There was issues with getting into one of the units because the lock box wouldn’t open. Upon looking over both units my guess and I found lots of maintenance issues. In one of the units there was holes/ cracks that pretty noticeable. The furniture in one of the units was broken. The heat in both units did not heat work properly. My guess and I had to wear hats, gloves and coats in order to stay warm. During our stay we had to to warming stations to get warm before we went back to the cold units. I was not satisfied with being the maintenance man trying to figure out how to fix the furnace. I paid to stay for 3 days with no responsibilities and it was the complete opposite. Honestly Nia stayed in contact with me about all issues and she tried to resolve all issues but she had no clue because she referred that someone from the team will Contact me Soon. I was embarrassed that I booked this location with all these issues.. I was really confused that the guess book was consistent