I was a bit nervous after reading the reviews, but I had a wonderful experience. I had no issues at all checking in and Sonder answered all my questions within 10 minutes. PROS: The location is amazing, walking distance to downtown and French quarter. I am a local and can say the local is stellar. The physical space was gorgeous, clean, and larger than I had anticipated. Huge balcony and massive bed and couch. CONS: The hard rock hotel collapsed a year or so ago and the construction site is literally all you see outside your window. Very very loud and goes from 6a-6p but we were able to sleep well because it is pretty well insulated.
Overall - great place and location of you aren’t going to been sleeping during the day. No issues with checkin or checkout. Would rent again.