Our stay at the Sonder was one that while beneficial due to price based on location, did not wow us in the way we had hoped. Upon entry after a long late night flight, we were stuck outside of our room due to an incorrect code and had to call customer service & sit on hold to obtain the new code that would allow us to enter the room.
The room itself has everything you'd expect in a studio apartment, and the balcony is a great touch, however, there were some faults. For example, we didn't have any mirror other than the small vanity within the bathroom, so checking yourself out in the mirror was not possible; difficult and a bit frustrating before a night out. Second, we discovered after a painful first two nights sleep that the mattress was literally upside down! We had to flip it in order to sleep on the correct side. No idea how many people have slept on it that way in our room with similar sentiment, but attention to detail here was certainly missed. Third, communicating with Sonder was incredibly frustrating. We spoke via text AND chat with multiple people, and no one provided consistent messaging as it related to our questions. We attempted to request a late check-out to which it was originally pending via text, and then denied. However we were notified via the Airbnb app that it was approved. After all of that, a text was sent to me that it was denied after receiving approval. At this point we decided to call for clarification and were once again told it was denied less then an hour before our check out. All the while it took over 24 hours in most instances to receive an answer to any of our questions via the Airbnb app.
Overall, this was a good stay for the price and location, but if you are looking for swift responses to questions or issues, this might not be the place for you.