I am extremely disappointed in the poor handling and random cancellation by Vello in the midst of an ongoing situation that I was communicating directly with them about. This group used information that they wouldn’t have even known without me providing to them, and cancelled my airbnb in the middle of the trip, after we agreed that everything would be resolved. The situation that took place was completely out of my control and this group had complete KNOWLEDGE of that, but still proceeded to randomly cancel my stay in New Orleans. They didn’t even notify me that they had cancelled it. I had to reach out MULTIPLE times just to finally figure out what was going on. I believe that some funny business transpired upon the property manager’s arrival, even after our numerous phone calls. I have been using Airbnb for years, and booking with this group was by FAR the worst experience that I ever had. Please hire new property managers that are actually HONEST.