We stayed here after Hurricane zeta came through. The host informed us that they had power the whole time but to our surprise, as we had arrived, the power mysteriously went out - well after the hurricane .
Of course it was not their fault for the power outage but we imagined we’d at least be compensated half the amount we paid for having to stay all weekend at a powerless Airbnb with zero lights, zero hot water and zero heater when it was cold outside.
The Airbnb host told us they were getting a generator for us so we could have hot water, however they never were able to get it hooked up to the heater so we had zero power all weekend. They said they couldn’t get in touch with their handy man , but at that point you should accommodate your guests by trying to call another one. I’m sure there plenty of different handy men around New Orleans .
The generator was also not hooked up to our apartment at all, we were able to have an extension cord ran up so we could keep a single lamp and couple of phones plugged in. That would have been a bit accommodating at the least, but the generator was only on and running from about 3pm on Saturday and shut off by 6pm because the host was going down town for Halloween.
Sunday the generator was on from 9:00am to when we checked out at 12pm.
So the entire weekend we had a small power strip for our phones accessible for 5 hours in total, the entire weekend.
The maximum amount that the host offered to reimburse us was 50$ when we spent next to 500$ to basically camp for the weekend.
I get that the power outage is no ones fault, but we are extremely skeptical if the power was ever even on in the first place as most people in our area told us that it hadn’t been on at all. we also feel that we could have been accommodated better , had they used the generator on the PAYING customers house so we could have had lights, heat and hot water, rather then hooking it up to their own house and sending us the excess power cord that they could send up.
If you’re planning to stay here, don’t get your hopes up that the host will do their best to accommodate you in the way that they would accommodate themselves during a natural disaster!