Let it be known first that the communication between the unit managers/hosts was great and timely however I would highly recommend NOT staying at this unit or any of the listings within the area under the same host. The listing is a HUGE MISREPRESENTATION of what you are actually walking in to. First- the area is under revamping so the new units being built are cute from the outside but you are still surrounded by a lot of rough areas in which our Uber drivers would constantly tell us about when dropping us off. There was construction that woke us up every morning at 8 am or earlier and there were multiple screams throughout the night. As far as the inside of the unit goes- the floors were disgustingly dirty, the towels had multiple stains, we were missing dinner utensils, the coffee pot was broken, two kitchen table chairs were broken and unseatable, there were tons of scratches and stains on the walls and the linens were extremely worn and pilling along with the blankets having multiple tears and burn holes in them. Overall I should have read the other reviews before completing my booking but that was my own fault. When we arrived we were also given a passcode for the downstairs unit that worked and we were let in with that only to be told after 2 visits from “maintenance” we were in the wrong unit (also an oversight by me but still the code worked to let us in).
Again the communication was great and they were quick to handle our requests but we should have never had to have them come to us multiple times to begin with. I’ve also never experienced a “chore list I could handle” upon check out with an itemized list, someone asking for a 5 start review and the host asking when we would actually be out of the place so they could schedule their cleaner- non of that is my responsibility.