I was locked out of my rental Saturday night all the way through Sunday at 12pm. We tried for several hours to get assistance from the host. Finally after 4 hours of back and forth they gave us access to another room. This was only a one bedroom with a pull out sleeper. The original room I rented was a two bedroom. Not only was I shorted a room but the sleeper sofa was broken. Also not to mention we could not access any of our clothes and toiletries so we had to go and purchase a $100 worth of extras that we didn’t need. Also not to mention our medications was in the room and the host had no regard to help expedite our need for assistance. This was stated to them several times but feel on deaf ears.
After staying in the one bedroom suite we left to go purchase the toiletries we needed and apparently room service came and cleaned out the room and took what little items we had with us and threw it all away and stole 3 of our $30 beer koozies, beer, and pair of shoes. We had to call the police department before room service took us serious and “found” all of our belongings.
Finally around 12pm on Sunday we were given a key for the door lock since the number pad was determined to be faulty.
This is the first time I have used Airbnb and it has ruined utilizing this app for rentals. I don’t want to leave a negative review our experience but if cannot get refunded for the whole stay I will Our whole trip between having to sleep in the hallway, not having our medications, purchasing extra unneeded toiletries and clothing along with having room service steal our items plus being put into a one bedroom with a pull out sleeper that was broken has left us so distraught about ever using your service again.
I’ll add a video and pictures for all this