Lauren was accessible by email and phone. She has a cute store below the apartment and my daughter and I met her mother. Loved that the street car line was right on her street. I visited NOLA with my 8 and 10 year old. They enjoyed playing Monopoly, which was in the apartment. Although the noise from the bar woke them up at various hours, they did like the apartment. They enjoyed the ambient noise devise. I wore ear plugs each night that Lauren provided.