I was asked by the Host to leave a ”Nice review” since Air BnB views them as ”Super Host.” I let the host know that I would be honest about the events that took place during my stay.
The home was NOT what I expected AT ALL. The bed is half made, the sheets on the bed and some towels looked unclean/dingy, as well as the shower curtain. There was a heavy smell of smoke in the unit (which is a significant problem for me due to my allergies) the tv was broken, the bedroom closet I was in reeked of a damp/mold like smell, the curtains in the living room had watermarks on them as if the home had experienced a flood at one point in time and the just never bothered to change the curtains.
We had to go to Walmart to purchase items for the bed to hold us over for the weekend (I used my sweater as I pillowcase because the pillowcases provided were dingy and had stains on them) which was something that I hadn't planned for. No one expects to go on vacation and have to pay for clean linens nor clean up the space that I'm visiting.
As soon as I got to the unit, I expressed my concerns to the Host and they did respond in a timely fashion. The hosts were sent photos of the issues I had with the unit. But at this point what can be done? The hosts aren't in town, it's late, and I can't cancel the Air BnB because there's nowhere reasonable to stay during Bayou Classic/Thanksgiving weekend. We come to the agreement that I would be refunded the cleaning fee (which I'm still waiting on) the host also insisted on sending the cleaning crew to resolve the issue.
The interaction the other guest had with the cleaning crew wasn't pleasant from what was explained to me. The cleaning crew was rude, hostile, and accusatory. The host blamed the cleaning crew, and the cleaning crew blamed the host for the conditions of the unit.
At the end of the day, the photos DO NOT reflect the current conditions of the unit, I had a horrible experience, I spent money on necessities (like toilet tissue!!!) when that's something that should be provided, my issue still isn't resolved, and this couple just got over on me and my family.
I hope this helps anyone looking to book a stay at this particular location. I have recent photos for those who are curious about the conditions of the unit.