Prior to arriving the address provided is not correct. I had to verify with the property manager.
Location: The Airbnb is located across the street from a cemetery and is in a bit of a rough neighborhood.
The Beds: The beds are much smaller than they look in the pictures. The 2 twin beds are in a hallway. The top bed sunk in to the ground because the wood slats are not properly screwed. The bottom bed is already on the floor. My two friends had to remove the mattresses and sleep directly on the floor. The other beds are very cheap and uncomfortable. The bed in the living room had a mattress protector and no bed sheets.
The showers: The shower allowed 2 people to take a 5-7 minute shower. Everyone else had to take cold showers.
The Heater: New Orleans had a cold weekend when we stayed and the heater didn't work. We had to sleep in our jackets and scarves. Several people actually got sick during our stay between the cold temperature in the home and the cold showers. The temperature in the home didn't increase above 67 degrees during our stay while it was 30 degrees outside.
Communication: This home has a property manager, you will not speak with its owner. We reached out to the property manager to share our concerns and was told they would have housekeeping come out to check the heater and they would return our call in 5 minutes. An hour went by when I called back and the property manager became upset with me. She stated "she had her own life and it was the weekend (she usually doesn't have to work on the weekend) so we needed to wait". She also stated "the owner was in the hospital with their son because he cut his finger so we needed to be patient" . We suggested if they can't fix the heater to bring space heaters and blankets for each of the bed. We were told the items would get dropped off within 30 minutes and they would have someone fix the heater in the morning. Our stay was for 4 days. We waited for 3 hours and no one came. When we returned home for the night, 2 mini space heaters were there with 2 cheap blankets. The space heaters did not warm up the home and there were 6 beds without a blanket. We did not hear from the property manager the next day. We had to reach back out to follow-up on getting the home warmed. Eventually, someone repaired the heater on our last day and reported they were surprised of the issues. They mentioned the owner would never be okay with how we were being treated. They also mentioned the owner was not in the hospital and they have no idea what the property manager was talking about. We never heard from the owner and the property manager messaged us that all of the issues were fixed. The showers and the mattresses were still an issue at check-out.