We had a very bad experience with Victor, the property owner. When we arrived, there was a safety issue - the front door jamb was damaged and the lock was not engaging properly. It appeared that someone had tried to break in. (In addition the rental had not been cleaned; the thermostat was hanging off the wall and the patio was covered in weeds and there was a trash bag on the patio.) I didn't know that we had to contact Airbnb within 48 hours of arrival about a safety issue - be forewarned.
We contacted the owner, Victor, by phone as instructed in the unit's handbook. He said he was out of the country and ultimately had someone come to repair the door, which took 2 full days. He also placed the responsibility on us to coordinate with the contractor. He also initially offered via text message to compensate us. However, when Victor returned to town and met with us, he said he was not going to compensate us, that we had gotten a very good price because we had reserved 11 months in advance and he then blamed us for the damage to the door (which was nonsensical, as it appeared to be from someone trying to break in - I have photos).
Victor said he would write us a bad review if I wrote a review that set forth our experience. I have rented many Airbnbs and, while a few have had issues, this was the worst experience I have ever had with an owner. Victor blamed us for his problems and then threatened to write a negative review if I was honest in my review. I'd suggest renting from a different owner.