Jasmine was very welcoming and sent clear and easy to understand instructions on how to access the flat. I really liked the keyless entry, makes things much easier. The place itself is gorgeous and looks exactly like the photos. Tons of clean towels provided as well. If I may give a few suggestions: 1) the bed duvet was a bit too hot for the weather, so it's wake up a few times at night; and 2) there is no kettle anywhere. Since this place has a fully functional kitchen, I was hoping that I could make some tea or coffee in the morning but alas :) aside from that, everything else was great