Terribly disappointed in our experience. We have used Airbnb for so many rentals and have never had a problem. We read reviews and base our decisions on those reviews. As we all know, there are always a few who can’t be pleased, but when the great majority has nothing but good things to say, we trust it. This was not the case here…As others have mentioned, getting into the building was a challenge but we finally entered the building and got to the specified lockbox containing our key. When we got to our room and opened the door, it was occupied by other guests! Thank goodness they were not there because I’m sure we would have scared them to death! I relocked the door and called the “Front desk” notifying them of our experience. The girl who answered mumbled, “ she did it again”. I wasn’t sure what that meant. It took her 20 minutes to get to us from somewhere else in town. When she arrived we had already decided this was a bad choice and wanted to cancel. At this point the girl tried to offer another room but continued to say that they have been having problems with the keys for awhile and needed to get it remedied. We were not about to have someone else have access to our room because of their “problems”. The whole place felt insecure. We went around the corner to Aloft and happily spent our visit there. The only good news about the experience was that we were offered a full refund. Truly not sure where the good reviews came from…Stay away!