Overall my stay at the Sonder was okay. While the hotel staff was extremely friendly and the location was perfect, the cleanliness of the room and amenities were lacking.
The room looked much nicer in photos. It appeared clean at first glance, but it was quite dusty. There was a large yellow stain on the comforter, the drinkware in the kitchen cabinet looked as if it hadn’t been washed, and the walls were scratched in both the bedroom and living room areas.
The rooftop pool was much smaller in person and the fitness center was quite dirty with overflowing trash.
My job is remote and I planned to work from the hotel room during my stay; however, I was mostly unable to. The internet service was horrible and kept cutting out on both my iphone and laptop. A nice man came to assist with the internet but it did no good. At that point I was frustrated and decided to work at a nearby cafe for the next two weeks.
Lastly, the Sonder app support was quite disappointing, I requested a late checkout before arriving to the hotel and received no response. I later sent a second request upon my arrival and was told someone would get back to me. I waited two weeks (the entirety of my stay) and heard nothing. When I asked a third time, the morning of checkout, I was told they could not accommodate my request. The fact that I had to ask several times for an answer was very frustrating.
Not sure that I would stay here again.