Pro’s: The place was very clean, relatively recently updated with modern furnishings. Sonder responded very promptly, though they were often evasive.
Con’s: We visited New Orleans about 3 weeks after hurricane Ida. In the lead up to our trip, I contacted Sonder several times to get an idea of what the status of the unit was since I knew much of the city was without power, and I got very vague answers like “the unit will be operational by X date”, with no clarification on what operational meant. When I checked in to see what the status was on the original date they gave, they moved the date to later again, leaving us very nervous about whether or not the unit would be ready by our trip. I totally understand that a hurricane is outside of anyone’s control, so I just wanted a straight answer to see if we should postpone our trip or find somewhere else. 3 days before our arrival, they said that the unit was “operational”, so we went (it was too late to cancel most things by that point anyway). Check in was straightforward, but the moment we opened the door to the building, there was an overwhelming mold/mildew smell. Our specific unit smelled even stronger. We called Sonder to see if there was another property we could stay in that didn’t have that smell, and they couldn’t find anything immediately. We found another place that we could book, but had to do it within two hours, so the representative I spoke with said she would call us within one hour. That call never came. By later in the evening we were so exhausted that we decided to just deal with it, but the smell never dissipated. In fact, when I got home and opened my suitcase, I found that the smell travelled home with me :-/ We wish that it had been different, because the place was cute and well located, but please be warned about this smell, and lack of resolution from Sonder.