Overall we had a great experience with Sonder, but not with this rental.
We got a similar rental to the one pictured here, but it wasn't the same one. They operate several units within the building.
The place looks great, but had several problems that lead to us requesting Sonder to move us (which they did and we loved the new place they put us into).
The biggest problem with this unit is that there aren't any windows that open. The windows shown in this photo are on the ground floor, and look onto a fairly popular parking lot, so people are constantly passing by or standing around smoking, which leads you to not wanting to open the blinds. But even if you're fine with that, the actual windows don't open at any point.
This makes is impossible to get any fresh air into the unit, and there's no central air; so everything feels very stagnant (which can be unsettling during COVID). We were met with a pretty dank smell, which I think is water in the brick wall, when we arrived because of this and even after using the air conditioners and fans couldn't get rid of it.
We contacted Sonder the next morning and they quickly offered several new places we could shift to and the place we ended up getting moved to was perfect.
So while I'm not a fan of this rental, Sonder were great to stay with.