Pros and Cons:
Pros:
The location is *amazing.* It's right in the center of all of the touristy locations and we could easily walk to most of what we wanted to do. The bedding was very comfortable, with memory foam and silky sheets. There were 2 really well-furnished bathrooms (meaning they had shampoo, conditioner, lotion, and soap). The area was clean and looked identical to the pictures. The neighbors were respectfully quiet and everyone we ran into who worked in the building was extremely nice and helpful. There were bathroom towels, plates, bowls, and cups, a TV, and wifi. We had 5 people there, and we never felt like everyone didn't have a place to hang out and relax. there were a TON of closets--like, 7-8 closets, which is more than there is space for people! So that was awesome.
Cons:
The listing was not as described. The listing said that there was a pull-out, yet when we arrived at 7 pm, we could not find one. After calling the contact number, they said that they could bring a cot over with 24 hours' notice. Not only was the requirement of 24 hours notice not stated in the listing, but was in fact stated that there was already a pull-out--hence my not asking about it because it was clearly listed as having one. After asking they bring the cot over the following day, we did not receive the cot until 2 days later after multiple calls. One of our guests had to sleep on the couch for 3 nights. When I asked for compensation for the lack of the pull-out, they offered a 1-night refund but claimed that the listing did not say there was a pull-out. I showed them a screenshot of the listing stating that there was. Their only response was that that listing was out of date and had been updated--no apology or acknowledgment of fault. It was just an accident, but the lack of willingness to admit partial blame was frustrating, to say the least. Communication wasn't great. Three hours before we were to arrive, I still did not have check-in information and had to request it myself. I did not receive check-out information until 2 hours prior to the latest check-out time, which happened to be 3 hours after we'd already left. There weren't very many blankets or bathroom towels, so you had to request more or find them yourself. Although there is a kitchen, it's not the place to make food for yourself. There were no kitchen towels, hardly any kitchen supplies (a set of pots and pans, measuring spoons, only a PAIR of forks, knives, and spoons, but no hot pads, baking dishes, mixing bowls, spatulas, kitchen towels etc.). We ended up buying a whole other set of silverware to accommodate 5 people as well as towels to wash dishes, dry our hands, and do general kitchen cleaning. There were only 4 chairs to go around the table, so we always had to move the chair from the living space into the dining area--again, although there were technically enough spaces for up to 6 people, the space wasn't made for 6 people.