high expectations for the colorful luxury retreat. Confusing and error ridden check in. upon arrival at night in the rain unable to enter, wrong code for smart locks even after speaking with CS at least 3 times. finally given alternative instructions to use key. took 2 days to get code that allowed entry. Due to rain and delay in getting into the house, we were soaked tried to dry clothes and found 1 dryer not working. Wanted to take hot shower to remove chill from cold & rain only to find 1 shower was ice cold for the entire stay which resulted in 2 showers being shared by 10; 1 in ensuite no longer private. running toilet and blown kitchen lights resolved. asked to wash/dry towels was odd. Generally, let down by our stay due to check in & bathroom issues; however, everyone we spoke with including maintenance worker (Charles) were courteous & concerned, a plus. Honestly, would have preferred to never haven spoken with either as that would have truly been a colorful luxury retreat