My husband and I stayed here with two other couples to celebrate our anniversary during the New Orleans Essence festival. We booked this property so that we could have access to a private pool and Jacuzzi after having stayed at seperate hotels for the first few nights. The house was clean and beautifully decorated (beds were very comfy), however we were disappointed to find that there was no net for us to use for the pool and Jacuzzi as outlined in the house instructions. When we notified the owner about all of the leaves and bugs in the pool (and sent photos) the first thing they said was that there was no net and that they had ordered one that would arrive the day after we left. They said they did not know how the pool cleaning people who had been there just 2 days before had missed that. Also The laminated instructions that the House rules email mentioned did not even exist. The owner claimed that they had not “gotten around to” creating any written instructions for the guests, despite what their rules said online. So, when we wanted to use those amenities, we’d need to notify them via the airbnb system ( no phone number was was provided) then wait for up to an hour for them to respond each time to turn them on and off remotely. They both could only heat up when the pump was on. We Literally spent the first 4 hours of our trip corresponding with them. We eventually spoke to them Over the phone (they finally called after I provided them my phone number twice and eventually reached out to Air BnB to complain). Our husbands had to physically troubleshoot Why the pumps were not working while speaking to the owner on the phone. He explained how to turn the pumps on from the property and extended the 10pm “ pump curfew”. The Jacuzzi never heated to the Temperatures indicated in the house instructions, Despite what the owner claimed he saw from his remote tools. We ended up settling with sticking our feet in the water while we hung out in a half lit backyard (Only half of the patio lights worked). No one really wanted to get into a pool full of leaves that was not properly heated. We made the best of it but it was a bit disappointing to a group of friends who live across the country from each other and had spent over $800 To enjoy our night. We wondered had the people that we saw checking out earlier in the day experience the same thing. In addition, the house description specifically states that there’s “one” camera near the front door For security purposes, however, be aware that we noticed a camera in the backyard facing the pool and jacuzzi as well. It made us wonder where else there may be cameras. I must admit that the disappointment of the pool and Jacuzzi not working properly was magnified by the fact that we felt that the pre-check-in correspondence was a bit condescending. We have impeccable reviews as guests from many past Airbnb rentals all over the country. Initially the first person in our party who reached out to inquire about the property was not able to book. The property appeared available but when he tried to book it , it was “unavailable”. I subsequently direct messaged the owners a few minutes later from my account and asked to confirm the property’s availability, offering a little background information about with whom and why we were staying there and the owner approved our stay. However, the owners were sure to repeatedly remind us (at least 4 times) about their no-party policies and that we should be sure to clean up after ourselves. They reiterated that there were no additional guests allowed. They also felt the need to tell us that they’d spent a lot of time and money decorating their property and that we should take care of it as our own. It was a bit insulting considering that everyone in our party was in their mid-40s to lower 50s, all homeowners, married with children. A quick glance at our guest profile’s reviews would show that we are very well-versed in staying at Airbnb’s. All of them say that we communicate early and often and leave properties in the same condition or better than we found them. While we understand the inherent trepidation that Airbnb owners have these days, the multiple warnings and rule reminders before we could even check in was a bit off- putting. It was really irritating once we realized that the owner had not kept up their end of the bargain in terms of making sure the amenities that were promised were readily available and in proper working condition. Previous reviews show that this was not the first time these amenities “malfunctioned” however I did not see anyone mention that they did not have access to instructions or that they had to wait for remote access. Strange.