The place was initially fine, but I found myself locked in and could not exit. The host was unresponsive to both messages and phone calls, and after Airbnb was also unable to reach him and hours had passed, I called the police to let me out. I'll try to provide a full account, but there's a short summary in the last paragraph. I arrived at the location about 7:45pm. The description of the place led me to believe that it would be a normal door - it said private entrance with deadbolt and keypad entry. Check-in instructions only had the keypad code with no information on where it was. After trying both doors on the house and looking for the keypad for a few minutes, I called the host, but it went to voicemail. I continued to look and after about 5 more minutes found the keypad by a rear garage door. The garage door opened into the carport/courtyard area, and the door to the Airbnb was under the carport. The courtyard was completely enclosed by an 8ft fence. The host had standard back yard things like bikes and tools, so it was obvious that I needed to keep the garage door closed. Without giving it much thought, I hit the down button on the garage door and went into the Airbnb. I thought the place was great and just what I wanted in an Airbnb. It was clean and well maintained, small but comfortable. I hung out inside for 30 minutes or so looking for local restaurants. I decided to get my bag from the car then walk to dinner. I walked out of the room and walked towards the door, then I remembered that the keypad was on the other side. I didn't think anything was wrong then, as there should be a door opener under the carport also. It didn't take me long to realize there wasn't an obvious switch though. I looked pretty carefully, but I still assumed there had to be a switch. I sent the host a polite message, "Now that I'm in, I don't see how to open the garage door from inside. Is there a button somewhere I'm missing?" Then I did a thorough search and waited for a reply. I checked every surface under the carport, I flipped every switch I could find. I traced the wiring on the garage door opener. I went to the main house and knocked on the door (though I knew it was empty from knocking when I was trying to check in), looked on the porch, and everywhere in the courtyard. After about 15 minutes I called the host and it again went to voicemail. I left a message and went back to looking for the switch. I scoured the carport and courtyard again and went inside the room to look for a switch, or a fob, or something. I checked all of the remotes. I looked on the floor in case I had unwittingly knocked it off the table. Nothing. Subsequent phone calls went to voicemail also. I used the wifi to check previous reviews, none of which even mentioned the garage door. I checked all communications I had with the host and read the description over and over again. I climbed on the fence to see how difficult it'd be to get out. Possible, but I wasn't going to take an 8 foot drop unless I was in danger. After about an hour I called Airbnb and told them that I was stuck inside. They said they would try to reach the host and call me back. I continued to look for a way out in the meantime. Airbnb got back to me 20-30 minutes later saying they were unable to reach the host, and I could contact the police if I needed to. I called the non-emergency number for NOPD. The police operator was incredulous at first - she asked me "well did you look on the wall by the door?" They sent an officer around 10:30, and he opened the garage door from the outside keypad. Airbnb gave me a refund and offered to reimburse a hotel for the night, but I could not find anything cheaper than several hundred dollars (Saints playoff game weekend) and didn't want to risk reimbursement problems, so I drove home that night. When I got home, I saw that I had a missed call from the host just before midnight while I was driving. I was dumbfounded that this happened, and it poses a huge safety risk. Even if I was a total idiot or completely unobservant (neither of which I think apply to me), HOW TO EXIT should be so overwhelmingly obvious that the dumbest, least observant person should have no trouble figuring it out. The police operator said the obvious - that the button to exit should be next to the door. No one should EVER have to search for it. How this hasn't been a problem before baffles me. I never assumed it was malicious though - my working theory was that the host forgot to leave me a fob. In a follow up email, Airbnb support told me that the host said there is a button to exit, "a large illuminated square button that opens and closes the garage directly above the interior apartment door." For the hours that I was searching for an exit button, I felt pretty stupid, sure that I was missing something. Now I know that the exit button is in a completely nonsensical spot that I would have never found. If I understand correctly, to open the garage door, you have to go back inside, turn around and look up. This is a normal size door, so I guess the button is about 7 feet up. If you're short, I guess you're supposed to drag over a chair when you want to exit? I was furious when I read that email - the host had an...