The First sonder apt I rented right before was pleasing that’s why I booked another location for 5 days at this location thinking that it would be like the first, they even gave me an early check in to switch from unit to unit, but I spent the first 3 hours trying to get someone to fix the internet I had no tv for over 24hrs luckily the hotel it’s combined with shared their password until sonder fixed it which wasn’t until 1pm the next day , and by the end of the trip the WiFi went dead again just terrible especially when the tv only runs on it! Imagine spending your first night quiet with no sound. Gnats were in the apt flying around that I couldn’t get rid of the entire 5 days , I reported it as well as the lizards I had to catch and remove that kept crawling in under the front door which left me no choice but to plug the bottom of the door up with towels, the bedroom to the right stayed hot the entire time not sure what’s going on w the vents in that room but they don’t push air out and someone’s left over underwear in the dryer the unit it’s self was not bad as all of their properties are actually nice but dealing with the actual company over the phone and chat is a pain they’ll either hang up on you ,drop the chat, or excessively apologize without actually creating results it’s hard for them to accommodate when they are no where near the property and can only help you with solvable problems thru the phone. A hotel would never not sure if I’ll stay again and if I do recommend these warnings have to be given before I do