I have never written a negative review before this. Shortly after we checked in to the property, the electronic lock stopped working. We could not lock the property from the outside (as we left for sightseeing). Luckily there was a lock on the building to the street that was used by others in the building.
Sam did respond to me that he would deal with the lock "ASAP." That, however, was the last communication on the matter we received from Sam in the 60 hours before we left. I even went so far as to replace the batteries myself to fix the lock, but to no avail. We were forced to lock our valuables in our rental car trunk while we were away from the unlocked property.
I understand that this was happening during the Mardi Gras holiday. Nevertheless, I believe that an owner has a responsibility for the safety of their guests (and their guest's property) regardless of the day. Sam failed in that.