While the room was just as the pictures showed, I was displeased with this company. I had an incredibly difficult time getting in contact with someone regarding an early check in. I was disconnected multiple times on the Sonder app chat, had a rude representative hang up on me on the phone, and did not get messages back from the host on the Airbnb app until AFTER my original check in time. I did receive a call from a Sonder manager after I was already in the city and she attempted to correct their errors by kindly offering some money back, which was appreciated, although I would have preferred this level of customer service from the beginning. Aside from my issues with the company and poor customer service, the room was clean, in a great location, and met my expectations.