The photos of this apartment look amazing! Incredible views, clean living areas, and all the amenities. The execution was very lacking. We were told we could check in at 2:00 and were sent an email stating the apartment was ready. The email states where the keys would be located. We arrived and there were no keys. We called and messaged and after 30 minutes of waiting, were brought keys in the lobby. We went upstairs and upon opening the apartment door were met with a horrific mildew smell. We knew it had recently rained, and thought it just needed to be aired out. We opened the doors to the patio and brought out wine and dinner to enjoy on the balcony. All of the cushions on the patio furniture were soaked. Since the email had instructed us to put the cushions inside the storage box, I assumed the cleaning person would check that. Unable to sit on the patio, we went back inside to the horrible smell. Once inside we noticed that the apartment was very dirty. There was confetti, dirt, and deflated balloons on the carpet. The couch (which was NOT the couch in the pictures) was old and very stained. There were thumbtacks in the wall and ceiling with ribbon and deflated balloons stuck to them. Not a huge deal, except that the cleaning fee is fairly high, and clearly it hadn’t been cleaned well.
The next day it rained and after being out all day in the rain and mud, decided to wash our clothes. I had insisted my family pack lightly since there was a washer and dryer advertised in the listing. Upon opening the door, we were again assailed by a worsening mildew smell. We let the manager know. He said he would send someone up with deodorizer. They didn’t come while we were there, and if they came at all, there was no difference in the smell. We attempted to wash our clothes, only to find the washing machine didn’t work. When the manager was notified, he was very nonchalant and stated he would look into it.
My only other complaint was how run down the apartment was. Towel racks had been ripped out of the walls in both bathrooms with holes remaining. The email said there was shampoo and body wash in the showers, so we didn’t bring any. You could see where they had been ripped out of the shower walls in both bathrooms.
The manager was very unapologetic and honestly didn’t seem to care. All in all, none of this was horrible (other than the smell), but for the money spent, we were very disappointed. After pestering him, he refunded the cleaning fee, but was very rude about it.
The pluses are the balcony area (if the cushions are dry) and the view is spectacular!