I agree with all of the nice reviews but we had a major cleanliness issue. The pull out couch mattress had huge brown stains and there were no sheets except the ones on the queen bed. Clean sheets were delivered the next day, but my friend still spent a night sleeping on a visibly dirty mattress. Mary apologized and acknowledged the inconvenience, but refused to refund the $65 cleaning fee. We paid a $65 fee only to get a dirty mattress and no sheets!!