The location and property were great! Clean, safe and exactly as described. The issue was with check-in and responsiveness while we were there. I asked if we could leave our bags somewhere given the late check-in time (4pm). Not only did they refuse to accommodate, they were wholly unhelpful about it - I asked for a recommendation for a separate location to leave bags and the response was a version of “figure it out yourself”. I’ve stayed in AirBnb’s around the world and in every situation, they have either accommodated (like letting us drop bags while the place was being cleaned) or they have provided alternatives for us to consider. The other issue is that I was clear that we would have 9 people staying in the house - there weren’t enough towels for all of us. When I asked for more, I was told they would see what they could do and the towels weren’t delivered until the next day and not even in time for showers the following morning. In summary, loved the place, didn’t like the service.