I used to love her but that’s all over now.
I have been coming to New Orleans for Jazzfest for 25 years. For 18 of those years I have spent my Jazzfest nights in this room. I have also stayed here on several visits to New Orleans at other times of the year. It has been my home in New Orleans. Along with friends we rent most of the rooms during the first week of Jazzfest.
But a change has come. New owners took over the Royal Street Courtyard 2 years ago. There was a rate increase as you might expect paired with a decline in service which was a surprise.

In our new welcome pack we were told that management had a “100% commitment to satisfaction” and to “Please let them know if we need anything or if there is something they can do to improve our experience.” Yet when we asked for milk for our coffee we were told they were out. The next day we were told that the shipment had not come in. If management were truly 100% committed to our satisfaction one would think they could walk a couple blocks to the store rather than wait for “the shipment” of creamer.
The housekeeper was sitting in the common room on her phone most mornings and would respond when greeted but when one of our group asked to have her room serviced she returned later to find her trash put in a larger bag with other trash and left in her room with her wet towels which had been piled up. It seems the housekeeper had gotten distracted and forgot to finish the job.
These may seem like small issues. For the price our group feels we can do better. If you are considering this pace and the rates seem fine to you I expect you will enjoy your stay. The rooms are nice. The breakfast is good especially if you like your coffee black. For the first time in 18 years there will be a lot of rooms available for the first weekend of Jazzfest. You’re welcome to them.