The air bnb matches the photos and is aesthetically pleasing, however the cleanliness and safety of this air bnb is very questionable. 45 minutes after checking in me and my partner were disrupted by a stranger who barged in on us with the wifi modem in hand. We had contacted Heathers team because we couldn’t find the wifi on our phones and this is because this individual stole the modem. Initially we presumed this was one of the workers for the bnb who made the mistake of not knocking but were sadly mistaken, as this was the previous guest. This was one of the scariest and strangest situations that has happened to me while traveling and Heathers team should be aware to change the code on the door after every guest. After this situation they changed the code and lock completely because the lock was jammed after the intruder, and compensated us due to the issue. Besides this the AC filters hadn’t been cleaned in months, we found two roaches and after checking out Heathers team tried to charge us for brown stains on the towels and bed sheets because they “wouldn’t come out.” Those brown stains were my makeup as I’m a darker skinned person. This was the last alarming situation because how hard is it to wash out makeup, it’s not and these items should be switched out after every guest anyway. So a lot of steps being skipped here at this air bnb but at least it’s in a decent area and cute.