Customer service is severely lacking. The house was dirty. I and my guests cleaned the unit ourselves. There were no paper products in the house when we arrived and we had to wait for them. The maintenance man offered a bottle of wine for our trouble that we never received. Konstant wouldn't respond to my questions about this unit being upstairs and not listed as such in the description. It was a decent place given the location but if you're looking for a clean seamless stay, this isn't the place for you.