Communication was immediate and helpful. They provided us early check-in when we wanted to settle in and change clothes before heading to a conference. They also allowed us to leave our bags in the entryway while exploring on our last day due to a late evening departure. The place is extremely safe with multiple gates/lock codes to enter! Only thing is uber has a difficult time finding the place, so we found it easier to set our pickup location a block down the road. Overall, very clean with great amenities including various dishes for cooking in. We had a conference at Ernest Morial conference center and it was about a 10 min walk and super easy/safe to walk to! Highly recommend staying here especially if here for a conference.