Michael was very responsive before, during and after my stay. Michael's instructions were very useful! Also, I like that I never had to have a face-to-face with Michael, which made the move-in and move-out very easy! The place was very clean and true to the written up description. Both beds were very comfy. The bathroom was very nice. The kitchen was supplied with the basics including pots and pans, if I wanted to cook dinner. The only downside of the place was that it had a somewhat narrow spiral staircase that made it difficult to carry my suitcases up and down. But, with a friend helping me, it wasn't too much of an issue. The place is a steal for the asking price!