The space was beautiful and it was in a great location. But if you're looking for customer service, I wouldn't go with a Sonder. Unlike Airbnb, there isn't one person who is responsible for the space you stay in - so there isn't a true "host". It's a company that just manages property, and their customer help line is awful. It took talking to 4 different people and continued insistence to get a vacuum cleaner to clean up broken glass in the apartment. When someone finally did show up with a vacuum, he wasn't wearing a mask. I reported that to the Sonder "help" desk, and nothing changed. When he came back to pick up the vacuum, he still wasn't wearing a mask.
We reserved the space for a month stay and the cleaning supplies, trash bags, hand soap, and even cookware was VERY limited. You expect some basics to be covered when you're spending over $3,000 to stay somewhere for a month.