This was the worst AirBnB experience of my life. Not only was the airbnb not as described, but it did not even have enough room for 6 people. As others have stated, you do not get the exact apartment in the photos, but I at least expected the amenities to be the same. We were promised an apartment with a king bed, queen bed, and sofa bed to accommodate 6 people. We were given an apartment with 2 queen beds and no sofa beds. 2 people with us had to sleep on hard, stiff couches. On top of that when I called the “24/7 support” (which is a joke because they will have you on hold 20 minutes to an hour before actually answering the phone), I requested sheets for the couches so that we could attempt to make it work. They brought one set of sheets over 4 hours after I called. So we had to take sheets from the other beds and it was an all around miserable night for all 6 people. I repeatedly tried to call Sonder to fix this and was hung up on twice after they were unhelpful. I finally got someone at their corporate office who was amazing, but everyone else at Sonder was incredibly rude. The girl who finally helped us got us a new place to stay, but we had to move buildings further away to an area that did not feel as safe. This was just a really terrible experience and I HIGHLY recommend no one ever use Sonder in the future.