We had already flown into New Orleans when the company changed our unit an hour before check-in. I was sent a new link for the new condo that was not at all accurate. The difference in fee was around $9 and we were stranded so I had to accept thinking that the new link was valid. (The reimbursement should have been at least $100.) The condo had no trash bags, no spoons, no drinking glasses and only two coffee mugs - for 3 people. Several doors had holes in them and one was even lying on the floor. Neither toilet flushed thoroughly and one ran constantly. One bedroom door would not close because of the bed being too big.
Whomever I was communicating with was dishonest, manipulative and tricked us. We were finally given the unit number and key code at 4 PM after a lot of worried chaos and wandering around with our suitcases. When I reached out to the company after we checked out, no response. I was hoping not to have to relive this and type this up but people should know. It was a birthday celebration with friends and we were all disappointed and embarrassed. I know things can go wrong, but how you handle such mistakes means everything.