The property is mostly as pictured, however it’s managed by Sonder. So some of the reviews under this property are not actually for it, instead another listing (ie: there’s no gym on site).
The main problem with this property is that Sonder forces you to download their 3rd party app, register an account (including sending copies of your drivers licence, passport or SSN) just to get the check-in instructions.
They do not communicate through Airbnb at all, only via their own mediums. And they attempt to charge you additional fees outside of Airbnb and send you links to directly pay them via CC, all to navigate around the fees Airbnb charges them.
Communication with them is terrible, and you are continually sent automated messages and receive no response to your actual enquiries.
As nice as this place was (albeit missing some of the pictured furniture), it’s not worth the stay considering the difficulties you will experience with the property managers.
In addition, the neighborhood isn’t the best and the external gate is constantly propped open allowing people to walk in off the street. The night we checked in there was a person sleeping on the steps of the building (within the gate). We also spotted other displaced individuals outside the ground floor entrance area on multiple occasions (also within the access controlled external gate). Had we had an issue with theft or safety, it seems unlikely that Sonder could have done anything in a timely manner given their slow and in the majority of cases lack of response.