Kim, the host, has been one of the best hosts I’ve had while using Airbnb. She was very prompt in her responses and was available literally 24/7. The place, which is a studio, was cute and had upgraded amenities (the shower was very nice). I loved that there was a washer and dryer too. The only mishap we had was figuring out how to turn the heat on (unfortunately we did not get to experience the warm NOLA weather as it was in the 40s/50s all week). When we would try to turn it on, the heat would not come on automatically but randomly. We had one cold night but after reaching out to Kim, she helped us promptly.