Initially we were really excited to stay here, it was a nice place and the customer service team was really responsive when first contacting them with questions. Unfortunately, the apartment wasn’t cleaned very well when we checked in and the bedding was soiled and we weren’t able to get it changed until the next day. Again, customer service responded well and arraigned for the cleaning service to come the next day while we were out. But on our last day we had arranged for a late check out and repeatedly contacted customer service prior to confirm. When we left our room and tried to get back in later on our access code had expired. Since all of their customer service is virtual we had to call and wait for them to handle it online. So beware if you’re used to more in-person help and don’t mind doing all of your contact over text, phone calls, Airbnb messaging.