Our stay at Sonder did not quite meet our expectations. It was in a super convenient location and was clean, but it isn’t a place where we’d return.
Unlike other Airbnb’s, it lacked the personal touches and “homey” details that make Airbnb stays so great. One example- the master shower didn’t have anywhere to put soap/shampoo inside the shower. Everything had to sit on the floor of the shower. It was the thoughtful details like this that were really lacking.
The noise was also a huge issue during our stay. The bothersome noise was not from the busy streets or streetcar, but from inside the building itself. There was a loud irregular oscillating sound in both bedrooms which took getting used to. Additionally, the walls must be very thin because we could hear doors closing, music playing, phones ringing, etc. from neighboring units at all hours of the day and night.There is a juice shop downstairs that played music every morning starting at 7:45am... the bass could be felt and heard through the floor and was our unwanted morning alarm almost every day. This Sonder unit is not for the sound sensitive! When the unit next door had a loud party one night, Sonder did not resolve the problem in the moment, but did agree to refund one night of our stay to compensate for the sleepless night, which was appreciated.