We ended up having to cancel our stay at Nicolas’s due to some issues. When we arrived shortly before our scheduled check in time, we found that Nicolas wasn’t there, but we encountered another guest that very intoxicated and told us that he was out of the country. We tried calling, texting, and emailing via the app but could not reach him. The other guest then went inside the room, which given the minimal communication and details we received, we believed to be our, and passed out drunk on the floor. The door was left wide open and the area felt very unsafe. The situation was awkward and made us feel very insecure with our arrangements. We contacted support and after they reached out to Nicolas, it still took another 40 minutes or so to hear from him ourselves. Nicolas himself was very nice and understanding about our decision to cancel the reservation for a full refund.