My family and I were traveling from CA to NC and we’re very excited to stay in New Orleans. I found this Airbnb and was excited to experience New Orleans. Well to start, I accidentally booked this space for a month too early. My mistake. I requested the host change it to the correct date 3 times with no response. Finally, a week prior to the wrong date, I called and for an answer. The host told me he already approved it. He had not as the app was still telling me to get ready for check in in about a week instead of a month from now. He finally approved the date change. Fine. A month later, driving to New Orleans from Houston. I messaged the host our arrival time of 6:30p. No response. We drive into NoLa and the closer we get to the location, the more homeless encampments we come across. Finally we turn and go 1 block. 1 block away from where hundreds of homeless people are staying. We couldn’t even find anywhere to near the house. We drove 3 blocks before finding a spot to stop. My family did not feel safe staying in this location. And still no response in the app from the host. Without being able to enter and feeling unsafe we book a hotel in the Garden District for HALF the price and felt so much safer. I later found out the host texted me but my messages are filtered and wasn’t notified of the message sent. I messaged Airbnb about this concern and not feeling safe hoping for even a partial refund with NO help at all. And I still haven’t heard anything from the host.
Probably won’t be using Airbnb again.