Although we had a disastrous experience that left us without a place to stay (complete fault of Airbnb and nothing to do with host), Charlotte went above and beyond what any host would ever do. She helped us when she didn't have to and made every accommodation possible for us, putting herself through a lot of hassle, expense and stress just to make sure our group (12 of us!) didn't end up on the streets of New Orleans for 3 days. She was available for every phone call and checked on us throughout our time there to ensure we were taken care of. She has VERY clean, modern and chic accommodations in and EXCELLENT location with everything you could possibly need. I will be booking with her again next year!!!