Communication was great. The instructions were precise and easy to understand. The location was perfect and the neighborhood was safe(although we were surprised we had to go through the alley). The house was clean to the naked eye but it was rather dusty. I didn't feel comfortable sleeping on the sofa sleeper because the mattress looked dirty. They're were crumbs and debris on the mattress and the floor under the couch. I just slept on top of the sofa