The staff is amazing and very helpful. I would definitely recommend a walk through of your airbnb to check for cleanliness. Also ask for extra towels, garbage bags and toilet paper. The rooftop pool is for the airbnb guests and it is very small and not very clean. The door handle to the pool was broken and our lobby flooded during our stay so we had to use the back elevators. There is a garbage shoot that they do not mention in the book of details/instructions and you can actually access the elevator to the pool from your floor without have to go to the 17th floor. The location was great! Access to the trolley, buses, and just a 10 minute walk to Bourbon Street.