I I had an unpleasant experience here.
The house itself itself is a charming old mansion with gorgeous, old world details. The third floor "Tree house" apartment is spacious, and well furnished with cute, if uncomfortbale, antiques. It is located right on St. Charles which made it a convenient location for hopping a street car and getting around the city.
That said, I had experiences here that made me feel incredibly unsafe and inconvenienced.
To begin with the host did not provide me with any check in information in a timely fashion. (I believe AirBnB policy requires that host provide that information 3 days before check in.) I ended up having to message the host to get any information at all and then what I did receive was inaccurate and incomplete. When I arrived, I was unable to get in the building and I ended up having to call the host to get the information to check in.
Then, when I arrived at the third floor apartment it became apparent that the door to the unit was damaged and unsafe. There was evidence that door had been forced open at least once before, NONE of locks worked, and there was literally no way to seal my door from the inside of the unit other than a flimsy chain. I immediately had to call the host again. When I called her she was initially dismissive. She insisted I didn't know how to work keys, and then went as far to suggest that it was a "safe neighborhood" and I could just "not worry about it." I insisted that it needed to be looked at and she begrudgingly sent up a maintenance worker. The locksmith had to physically take apart the lock to repair it to functionality. This whole process took close to an hour and significantly delayed our evening plans. Even after all that there was still no keyless deadbolt, the door was still damaged flimsy and I felt very unsafe. I'm also not the only guest has who felt unsafe here! There is a guest book in the unit that has entries dating back to July, 2018 (4 months ago) that mention the damaged door, the non-functional locks, and feeling unsafe. The host has not bothered to fix the door in the past 4 or longer months.
The shower is a disaster. There is a shower curtain goes all the way around the free-standing, claw foot tub... which wouldn't be a problem if the shower curtain was trimmed to an appropriate length. As it was, it was a serious tipping hazard, and annoynace as it repeatedly got clogged and caught in the drain. Additionally, many previous reviews mention that the shower is short and hard for tall people to use. What they mean is that it is hard for adult humans to use. The shower head sits at maybe 4ft 8 inches tall which means that any adult has a hard time using if.. All of that together made showering a dangerous hassle.
To a lesser degree, the place wasn't terribly clean. The light fixtures were coated in a thick layer of dust, all of the cracks and crevices had visible layers of dirt and debris built up in them. It's also clear that no one ever cleans underneath beds or heavy furniture. It wasn't filthy- just not clean.
I visit New Orleans regularly, but I will never stay here again, nor would I reccomend this place to anyone. an