I was disappointed with the last minute change in our reservation. I noticed a e-mail telling us that our place was changed the day before to a new place. I didn't see the change till the day of because I was busy driving and on vacation. I had to call them to ask about it and they said it was because of an air conditioning problem. They also said I needed to check in and it was a bit of a process to do online because there were some error messages when I was trying. I found it stressful because I was having to go pick up someone from the airport that day when I found this all out. I thought a 4 pm check in time was very late to give and then to tell people to leave by 11am the next day is less than 24 hours . The place was over 200 so we should have at least 24 hours . When I asked if we can check in earlier they wanted an extra 25 dollars for that. I think this is ridiculous. When we got there was a sign on the elevator that said elevator out! We were on the 4th floor and had to go up all those stairs with luggage. I told them in a message that I should be given 100 dollars back for this reason alone but they never responded. The place was otherwise nice and clean but unfortunately with the issues I mentioned it put a damper on things. They should answer people back about concerns after their stay not just when you are there.