The check-in process was a disaster - there was nowhere for us to store our bags while we waited for our room, I requested early check-in. Was told it was not possible then told that we might be able to get in a little earlier but not at our requested time. I was told with no warning that our room was ready an hour early but because I had not been notified with any warning we didn't get to our room until 4pm. Once we go there the code did not work and we had to wait 30mins. Then once we got into the room there was tape on the floor where there should have been a carpet.