We are highly unsatisfied with our experience with Muse as our host and this room. Communication needs to be better with your guests. We called several times the week prior to check on status because of the hurricanes and no returned calls or messages. It was very unprofessional for the way everything was handled from waiting until 330pm to send the check in information, to the sorry for the inconvenience as a response to us leaving a day early. I understand we couldn't check in until 4pm but for guests who travel 12 plus hours to not get any calls, emails, messages until 30 minutes before check in isn't very reassuring that everythjng is legitimate. After checking in we walked through to check out the room and found several concerns and took photo's. We messaged the host and didn't get a reply back for 4 hours. The bathroom sink was busted, the toilet paper holder had fallen off the wall, there was a water leak in the bathroom ceiling that was turning to pink mold, the air filter was filthyand looked to have not been changedin along period of time, and the pool was nasty and couldn't be used. Access to the building from the parking garage was terrible because there were no entrances to the building or elevators so therefore we had to walk down the ramps and exit to get to the street and hotel building. We Dont recommend this place so don't waste your time renting this room.