We came in early, got to the house at 11am and they kindly accommodated this. We messaged Steve a couple times about wifi issues and parking - he answered our messages promptly. The bed was very firm. We loved the soaker tub and the washer/dryer in the bathroom. We walked a lot and I ran some mornings - no issues with safety. Overall, a nice place to stay that's off the beaten path, but close enough to the French quarter to walk to and from throughout the day.