We planned a birthday vacation trip with 8 (everyone over 30yo all living in other states) friends for the week, and paid a high price to have a house we could stay at and cook in to save some money for the special NOLA things we wanted to do. GUESTS BEWARE-- though this house had all the beds/linens and bathrooms/towels we needed, it was infested with cockroaches who were prominently found in the kitchen, and also periodically in the bedrooms and bathrooms as well.
This had obviously been happening for some time, as we arrived and there were 3 bottles of roach and ant spray under the kitchen sink. When we notified Ernest on the first day, we simply asked him to tell us what he was going to do to make it right for our group since there was a week ahead of us. His response was "the owners do not waive nightly rates for guest stays". He did not offer to arrange alternate accommodation, or pest treatment of the house, and he said they have "never had issues with insects." So our group, who had all travelled a long way to be there for vacation, had to do a lot of extra work to keep things packaged up and clean, spraying down the kitchen and other rooms daily, taking out the trash every day so food and drink wouldn't be laying around.
Well that also became a problem quickly because the previous guests trash had not been removed from the property and they had filled 2.5 of the 3 provided outdoor trash tumblers. We once again alerted Ernest of this problem, asking that other guests' trash be removed from the property after one evening there were maggots covering the outdoor trash tumblers. His response was that normal scheduled trash pick up was in a day. He apologized, but essentially told us we just needed to wait.
Beds were comfortable for the most part, WIFI worked fine, it was nice that there was a washer/dryer since we needed to re-wash some things so everyone felt clean and comfortable. All ubers/lyfts came to the house without problem as it is a main road. The neighborhood was nice, and it was convenient that there was gas station a block away open around the clock. As some other reviews have shared, there was a Saturday AM amplified preacher in the lot right next door, but our party had mostly heavy sleepers and didn't mind that too much.
The house rules and instructions Ernest sent us on check-in and check-out day were inconsistent and full of contradictions. When asked for clarification he just told us to leave everything. It was such a shame that the host did a poor job communicating and responding to guest needs, otherwise this vacation would have been a breeze and this would be a very different review. The house itself was fine, but the bugs have got to go.