The unit is beautiful. It is exactly what you see in the pictures. It's well decorated, in a nice building, and well located. Check-in and check-out was easy. Contacting the host was easy.
That being said, we visited soon after Hurricane Zeta threw everyone a curve ball and hit NOLA. We contacted Sonder the day before arrival to ensure the unit had power and was in working order. I was reassured that everything should be working. Upon arrival, our unit had power but some of the amenities such as the refrigerator, microwave, A/C, and bathroom lights weren't functioning. It took us taking time out our short stay to contact Sonder four different times to achieve some resolutions that were satisfactory at best.
The apartment would have been perfect under different circumstances. Hurricane Zeta isn't anyone's fault and we understand that but Sonders customer service left something to be desired. I feel like the situations with our unit could have been handled better.
All things considered, I still think the place is worth at least 4 stars.