Our overall stay at The Lola was great. We loved the cleanliness, amenities, stylishness of the space, small gym (with Peloton!) and quick relies from the Sextant team.
However, we did not appreciate a few things: 1) the additional, separate registration process that requires you provide a picture of your ID, a selfie, and an additional credit card. This separate process is against Airbnb policy and not described in the listing. If I had known that Sextant would be requiring this information, I would not have booked (it was too late to cancel). 2) Even before you’re allowed to book, you’re required to prove that you’re from out of state. I had to provide a utility bill. Again, a separate requirement that is unnecessary and intrusive. 3) The power went out during our stay for several hours, and while out of their control, it could’ve been handled better. There was a lack of communication between the team on-site and management - I was the one actually updating Sextant on status. That said, I requested a late checkout of a few hours as a courtesy, and it wasn’t handled efficiently. I was also interrupted by staff several times while on a work call. Obviously a lack of communication again. 4) Be aware that the location is slightly questionable - you’re right next to a freeway and the problems that brings.