Bonnie was very friendly and helpful. My boyfriend and I really enjoyed staying at their place. It is a very very convenient location. They are by many nice bars, restaurants, cafes, and boutiques. The street car is about a block away and cabs are really easy to get in the area as well. I recommend dining at Jacqes Imo's which is a short walk on Oak Street and also the sushi place nearby as well called Chiba. We got to know the owner there and he was very nice. Overall we had a great stay!