When I lost my room key late at night, the unknown level of thought and concern for guests became obvious. There is an AMAZING plan for guests who have such a need. i was worried about my safety and where I would sleep until I called the help desk. They made sure that I was safe and had a private place to shower and sleep as nice as the room I was not able to get into. In the morning, there was no problem gaining access to my regular room. A possible bad experience was resolved in a most impressive manner.