We had an unfortunate stay at the apartment. To start with the positives, check in was easy and smooth and the team was very easy to reach and communicate with. The apartment itself is fine, as long as your know what to expect. If you’re expecting the Ritz Carlton, you will be severely disappointed. But if you’re expecting a mediocre apartment in not the nicest neighborhood and are willing to deal with that, then you’ll be fine. Getting to the bad stuff….When we walked in the apartment, it was apparent the place had not been cleaned throughly. The place was not filthy by any means, but it certainly did not look like it had been cleaned well. There were cobwebs on the lights and in the corners of the walls. The bathroom sink had grime on it like it hadn’t been cleaned in weeks/months. The bathroom smelled of mildew, and the kitchen sink smelled faintly of sewage. The downstairs bedding had long hairs in it suggesting it hadn’t been washed. On the bathroom ceiling, there was an air duct of some sort that was not properly secured so there was a hole in the ceiling. It was very unnerving to have that right above the shower. We contacted the host in regards to the state of the apartment, and they answered very quickly and offered to send someone over to clean it. We declined because we had all of our stuff in the apartment and didn’t feel comfortable having someone come there to clean while we were not there, and we didn’t want to cancel plans so we could supervise someone while they cleaned. I instead asked for our cleaning fee to be refunded to rectify the situation and they agreed to only refund half. I was a little bothered but thought, whatever, I’ll just drop it, no big deal. Then, we woke up the next morning to discover that our car had been broken into and the window was smashed. We spoke to a neighbor who said the area is not safe and there are frequent break ins. I contacted the host to let them know we would not be sleeping there that night because we did not feel safe and respectfully asked if we could be refunded for just that night as I was happy to pay for the nights we actually slept in the apartment but did not feel we should be charged for a night that we would not be staying. They said they could not give any sort of refund because this was out of their control. When they declined, I asked if we could at least be refunded the rest of the cleaning fee but they also declined. I completely understand that our car being broken into was no fault of the host and does not reflect on them in anyway, but it was upsetting that they still chose to charge us for a night that we didn’t spend there. We then had to put our luggage in our car and drive around looking for a crash wrap to cover the broken window. While we drove around town, we were worried about leaving our luggage in the car since the window was broken and didn’t want our luggage stolen. We eventually found a hotel to stay at for the night, but needless to say, the whole experience but a damper on our trip.