My friends and I stayed in the Amarillo Room for about a week while visiting New Orleans and had a wonderful time. Jay very kindly drove us to a good grocery store our first day there so we could pick up a few things. From the time I booked the room through the end of our trip, he was very quick to respond to any texts or messages...literally within minutes! And while we were there he was very quick to take care of any problems we reported at the house--i.e. bathroom sink and tub not draining, fixed same day. The house is very large and has a full kitchen that we used. There are also plenty of heaters around the house that nicely warm the area. It is in a nice neighborhood and we never felt unsafe. Out only problem was that the room we were in was quite dusty (not dirty, just dusty) and one of my friends has allergies so it made it a bit difficult. But all in all we had a great stay.