Great customer service, but location and place is not ideal. Nicole was welcoming and attentive to us. We felt welcomed for being our first time to New Orleans. However, the neighborhood is loud with music, people, and cars passing on the streets. We also did not have hot water for a day, but Nicole responded to us quickly by getting a plumber to fix the issue. Also, the rooms are set up in a "shotgun" style house, which you have to walk through two bedrooms to get from the living room (front) to the kitchen/bathroom (back). Overall, the place did not meet our expectations and felt the value did not match the price.