Unfortunately, for the first time I am writing a bad review for a stay. Although I want to start off with- we received a FULL refund and the host didn’t skip a beat when it came to the comments & communication I had with them once we got to the BNB. We are appreciative of that and for that- I 100% want to say the host took responsibility for the state of the place and moved on.
Check in wasn’t terrible- the concierge lady at the bottom floor takes her job seriously and I guess we could have appreciated that if we ended up staying. Parking garage that’s located in the hotel is a TIGHT squeeze if you have a large vehicle (Yukon XL here) but the people working it are incredibly nice and helpful. All instructions were easy to follow and the host was quick to respond to us, with information that was needed.
Now, the BNB itself. Not terrible. To be honest, I wish we had stayed and not got screwed by the next Airbnb that we booked as soon as we checked into this one (due to the uncleanliness) but we didn’t, we booked the next one as soon as we confirmed the host would refund our money upon checkin.
The place unfortunately had its wear and tear of what we have found out to be “normal” for New Orleans places to rent. Which is sad, incredibly. Problem was we weren’t aware of this. The place wasn’t clean- at least not like we would expect to have it be for nearly $300 for ONE night stay. We brought our kiddos with us for the aquarium and didn’t want to have to rush home. But, it was disappointing to walk into a place that the smell was awful, light fixtures broken and missing pieces, the ceiling fan literally sounds like it was going to fall out of the ceiling, whoever this host is paying to clean their place I HOPE they get a refresher on how to clean. The dirt, grime, dust, toilet, bathtub, the floors- it was unreal. The amount of money paid for a cleaning fee when nothing is clean. You can’t just make the beds and think that people are going to think all is well.
Location was good. Safe area, we didn’t have any issues with maneuvering. We weren’t there long but for the length of time we were- it was noisy outside. But we would have dealt with that no problem. We aren’t sticklers about that so much if it comes with the territory kind of thing.
Again- host was on top of their game with immediately responding to me, assuring me that they understood and worked with Airbnb to refund our money ASAP.
I hate to leave a bad review- but I surely hope this helps the host & Airbnb fix the issues that we are sharing. We do appreciate owning the issues as well as completely giving a full refund.