Sadly, our trip was spoiled because the entire time we were either locked in our locked out of the gate that accesses the courtyard. Communication with the servicing company via chat sadly never got the actual situation fixed. One morning my 56-year-old husband had an early appointment that he had to make and was forced to scale the fence in order to vacate the property. I would have thought after notifying the servicing company, they would have fixed the problem, but sadly it never ended. During our stay, I reached out and asked about the cancellation policy. I just wanted to leave so that we could come and go as we pleased without the constant worry of being locked in or out. I was told by the host that there were no refunds and no cancelations. I wish I had reached out to Airbnb. I didn’t know any better. I have since been advised by Airbnb that based on the lack of access to the apartment, I could have canceled and would have been refunded. After all of that and the servicing company being well aware of the problems we had throughout the trip, a week after conclusion of the trip we were notified of a claim that we did not return a key. A key we were never given. We were given access to a lockbox with a key that did not work in the lock and which we returned and is confirmed to have been picked up by a servicing manager in our chat. I am not sure yet of the resolution of this matter, but the irony is incredible!
I gave 2 stars instead of 1 because the location of this house was awesome. Darling neighborhood walking distance to a great part of Magazine Street. We enjoyed being able to walk (when we could get out of the Airbnb), there are great breakfast and lunch places all within a short walk. The apartment itself was fine. The master is tiny, and the bathroom isn’t spectacular. The upstairs loft bedroom is roomy, but you must walk down the stairs and through the living area to get to your shower and bathroom. There was a hole in the wall and the carpet was stained, but otherwise the house was fine and generally as advertised. Additionally, although the servicing company never actually helped us, they were responsive. They always replied quickly. I wholeheartedly wish our experience had been different.