I have booked rooms thru AirBnB before but I have never experienced this type of madness. We flew in from Chicago only to be denied entry because the room was under construction & no other rooms were available & no one understood how we were able to book the suite! We sat in a lobby while other ppl walked by staring at us - how embarrassing! Then our refund has not come into the account yet! We had to pay for another hotel stay. This was so unacceptable! No one offered a free nights stay anywhere or anything just said sorry for the inconvenience! We literally had to roll our bags somewhere to find us a hotel because we were tired from traveling. I WILL NEVER BE BOOKING WITH FRONT DESK AGAIN!!!!