The apartment was very clean and a lot more spacious than the photos suggested, so I was very pleased when I arrived. Also, Sonder had put a lot of time in to think of lots of little details from every kitchen item I could need, a number of dishwasher tablets, spare trash bags etc. Whenever I thought I needed to go out to top up the place with things, I found in the apartment spare items stored neatly somewhere. All the amenities were in excellent condition; the dishwasher, fridge, washing machine, dryer and stove. I stayed for a full two weeks and I really enjoyed the property and customer service.
A couple of negatives - the pool was closed for the entire two weeks and don't think there is much chance of it reopening in the near future. The hotel bar and food service isn't open and again, not sure when it will open in the future. That was disappointing for my two week stay to have no pool access. I received the notice within minutes of arriving via email of the closure and believe I could have been informed earlier as it clearly had been closed for some time. The Sonder front desk is very helpful but has limited hours. For check in you need an elevator key, but if you arrive outside of office hours, it can be tricky. I informed Sonder ahead of time my flight arrived at 9.50pm so would arrive after the front desk closed. I received confirmation I could deal with the hotel front desk, but when I arrived they didn't know anything about that. The hotel and Sonder are separate so the hotel said they couldn't touch anything on the Sonder desk and had no notice about my check-in. It was confusing and difficult to handle late at night after a long day traveling, but it was resolved. So just a note for those who require a late check in after 10/10.30pm. Finally, and not a criticism but a heads up for people like me who don't have apps, the TV only uses chromecast so you don't get channels, but can stream your devices on the very generous large size TV in the living room. There wasn't a TV in the bedroom.