My wife and I stayed here for our wedding celebration weekend and unfortunately had a lot of cleanliness and housekeeping issues upon check-in. Before I go into all of the problems we had, I will say that management was extremely quick to respond to our issues and had a cleaning person come within 10 minutes of our complaints. A maintenance person arrived within an hour, but I digress.
Upon arrival, some of the bathrooms were dirty and looked like they had not been cleaned in a long time. There were dried urine stains on the rim of one of the upstairs toilets. There was a bowl of food in the microwave that had been there for so long that flies flew out when I opened it. The master bedroom was extremely dusty, so much so that that the top of the suede headboard was covered in large dust bunnies. One of the windows in the master bedroom that was hidden by a curtain did not close, which explained a lot of the random bugs in the room. One of the bathrooms has a tub with a shower head, but no curtain. Another bathroom has a shower curtain that's not long enough, leaving significant space between the bottom of the curtain and the rim of the bathtub. The downstairs bathroom door doesn't lock or even close all the way, leaving a high probability that you will get walked-in on at some point. We had to make a sign to hang on the knob to say whether it was vacant or occupied. FYI- children don't care about those signs.
A curtain had fallen down in the fourth "bedroom" and looked as though someone had placed it on top of one of the chaises for us to deal with. Heads up, the fourth bedroom isn't actually a bedroom. It's more of an extension of the living room that has sliding doors as a divider. There was a folded up twin sized cot in the corner, but it had disgusting brown stains all over it. We requested that management remove the cot from plain view and they obliged. There were also two chaise sofa chairs where if you slide them together, creates a "queen sized bed" which is the one that is advertised in the listing.
Don't get us wrong, despite all of these issues, the interior of the house is quite beautiful. While we understand that NOLA is still recovering from Hurricane Ida, we feel that most of these issues were preventable. And for the high price point, or any price point for that matter, what we walked into was unacceptable. After check-out, Russell offered to refund the cleaning fee and we accepted.
PS: Maria, the woman they sent to address the cleanliness was so sweet and helpful. She even gave us her phone number to contact her if we needed anything.