Eric and Leah were very responsive during the entire process. They allowed us to check in early the day we arrived and they purchased a queen size air mattress to accommodate another couple who would be staying with us for one night. When we first arrived and went into the home there was a really bad odor (we sprayed disinfect all over) that we had brought but it did not help at all with the odor. The toilet would rock back and forth when you sat down and got up which was very annoying. The bathroom shower was disgusting it had pubic hair and other body hair in the shower - we rinsed it out the best we could but had no cleaning products to clean ourselves. When taking showers we did not even want to touch the walls it grossed us out. The bed was horrible - we did not sleep for two days. The last thing was every time I sat on the couch I started to itch there was something in the couch (dust mites or something else). When our friends arrived they experienced the same issue with the couch without me even saying anything so we all decided to leave a day early and get a hotel room. Everything was paid in full and I left the $20 for the extra couple (who didn't even stay). I spoke to Leah on the phone and explained all the issues we had - I hope she resolves these issues before another guest arrives. The place is cute and has great potential, but needs work.