The Sonder reps are amazing. One of the most responsive hosts and they seem to really care.
The loft was a mood, it was amazing---generally speaking. However, I was greeted by a leftover cigarette smell. It was intense. Sonder delivered spray that helped for a bit but it turns out, the neighbor was a smoker and the smell comes thru strong. Just fyi for those sensitive to the smell.
The bathroom wasn't cleaned well. It just wasn't. At least not thoroughly.
I was on the 1st level and the outside noise was really loud at times. The way sounds carry thru the halls, walls, windows and doors will make for a less than quiet stay at times. Again, fyi if you're looking for quiet.
Lastly, they weren't very generous with a late check-out so that happened. Overall, this was a good experience. The hosts more than made up for any shortcomings in the unit.