Nate was great to communicate up until we were occupying the house. If it wasn't for mark who worked there, the stay would have been a complete mess. Our one bathroom flooded over night, we called Nate twice and left two voicemails (no answer) messaged on here (no answer) I called the front desk and left messages and Mark came over around 10AM and cleaned up everything! Still no call from Nate making sure everything was ok. Then that main toilet that flooded was broken the rest of our 2 nights- 5 of us had to use one bathroom. We also had a huge bug problem the last night just from opening the door, we all had to close our bedroom doors and not use the living space. I mean we stayed and made the best out of everything and it was enjoyable to points but there was problems.
ALSO: we booked months in advanced and asked for the villa in the photo, we received the "outside" of the villa in the photo, but not the inside! The inside looked nothing like the pictures and we could tell it must have been the blue floating villa. So the listing is photos for the outside of one villa and inside of the other.