It's really easy to get in contact with Nicole! She responds quickly. In addition to this she provided us with great suggestions before we arrived. In the room you'll find a binder with tips and suggestions on what to see, do, eat and drink. It can get pretty chilly at night but luckily there's a space heater in the room along with extra blankets. The bed wasn't super comfortable, but we still managed to sleep.
As others have mentioned it's not located in the nicest of neighbourhoods , but it never felt like I was in danger. It's conveniently located to several bus stops and is walking distance to the French Quarter and frenchmen street. And it only costs about 7$ to take an uber to the French Quarter.