no mention of the elevator not working, we had to get another hotel to accommodate 2 guests. they had to know it wasn't working before we arrived and said nothing, it didn't work the entire time we were there. we had to get another hotel to accommodate my guests. get ready to haul your luggage up the stairs. The place is nice, it was clean, decent location. no cable TV, no smart TV working. the internet was decent. 2 starts, I've stayed in better cheap motels in Mexico when I was young.