Although the Sonder is in the perfect location... I don't know if I'll ever stay there again. I booked a room with a balcony. a few days before my stay they asked if I wanted to change rooms. I declined. Although the check-in process was a breeze & they let me check-in early my room was totally WRONG and super super small. Too small for 2 people. I contacted someone immediately. They weren't very knowledgeable which was frustrating but they did get me another room right away. Well to my surprise, when I checked in my new room still wasn't the room I booked and paid for. They did accept my request to be compensated for the inconvenience but I don't feel like it was no where near enough. To make matters worse, that whole process of getting a refund was a mess and at the point their customer service went downhill as if I did something wrong. And last but not least someone threw up in the doorway of the entrance inside of the building and elevator 2 it stayed there for almost 2 days. If everything would have went smoothly I would definitely recommend this place but there was too much going on.