We stayed here for three nights. There was no hot water whatsoever, and the room smelled strongly of a combination of soil and smoke. We asked about both and were told that someone would fix both. I checked at the front desk and was told both were fixed. Neither were.
As many other reviewers have pointed out, there was a very thick layer of gray dust over the a/c vent — it looked like they hadn’t changed it in a decade or more. Hence the smell…
On the third day, someone called us before 9 am from the front desk and demanded that I bring down the hotel’s rolling dolly immediately. I did and asked about the hot water and smell again. They said I could use a shower in another room. I walked in, and the toilet paper roll holder was ripped out of the wall, with plaster crumbling. There was no hot water in this room either.
I mentioned when they asked that there wasn’t hot water there either. They insisted that that’s as hot as the building gets as if we were being divas for not wanting to shower with barely lukewarm water when paying for a hotel. Then, on our final night, the water was miraculously hot after all that gaslighting.
There are many other things I could mention here but I’ll leave it at that. I’d avoid the place at all costs. The lobby may be gorgeous but upstairs is gross.