Although Simon could not be in the apartment when we arrived, he arranged everything that we could get into the apartment and provided us with every information we needed. Simon also gave us a lot of information about New Orleans , recommended restaurants and so on. Besides he organized an airport transport for us so we did not feel as customers but as guests. You can have high quality tea, coffee and fruits. By the way: one cannot expect a place being cleaner! Airbnb at its best.