Karen was very responsive. The home is perfectly located on a quiet street, just a couple of blocks from the St. Charles Trolley line and Magazine street. Great place to start strolls through the Garden District and relax after French Quarter & Plantation tour visits. The home is spacious with lots of light and a wonderfully eclectic charm. Karen is very laid-back, but attentive. We had attention when we needed it and privacy the rest of the time. It was a perfect setup for a family.