I was contacted on the day of check in (after I paid the early check in fee) that the pull out sofa in the living room was broken by the previous guests. I advised that we had 8 people so we needed that bed and they said they’d try to get a new one in and keep me updated. They did get a “new” one in but it was HORRIBLE. I called and told them it was not a new one and they said they found it in storage. I know why it was in storage. So, we requested the roll away bed so one person could keep on the couch and the other on the roll away bed. That was good enough.
However, when we left, they said they’d refund the $35 early check in fee. That is the only resolution they offered so we agreed. I provided my venmo and never received payment. I even reminded them 3 times that I had not received the refund.