This was my first time booking an Airbnb and was excited about it until we opened the door and heard two smoke alarms chirping because of low batteries and it was cold. We figured out how to set the thermostat to heat and gave it time but it never got any warmer than 59°. We also noticed dirty laundry in the laundry room and bedding in the dryer. The rugs in the bathroom were also dirty. To top things off when we returned from dinner, waiting for the house to warm up, the house alarm kept going off even after being disarmed because of low batteries. I did call the host to report all these issues but she wasn't able to reach the house manager to fix anything until the next day. The host asked if we wanted a refund and I said yes as we would be making other arrangements for our stay. Unfortunately, she didn't remember saying that and I am now working with Airbnb to get a full refund. Lesson learned as a first time Airbnb user. I didn't know to call them immediately 😬