The house was very nice. Came already accommodated with seasonings, some coffee and hot chocolate which was nice since it was pretty cold during the trip. This was a vacation for me, my mom, brother, and sister-in-law with her 2 yr old son in commemoration of my other brother who passed recently. I explained this to the owner so she was aware there was a toddler there. The last day of our trip, the lock pad batteries started to act up but the owner stated she left an extra key just in case. We found a key but it didn't work for either the front door lock nor the back door lock. Running late for a tour, at this point I called the owner and left a very nice and respectful voicemail explaining the situation. She called back but instead of her being understanding, she kept stating how weird it was that the key didn't work. After questioning if I'm sure it didn't work a few more times. Finally she stated she would be in the area in an hour to change the batteries. A couple hours later, if even, I received a call from the owner asking how many people were on the property. Since she seen all of our luggage everywhere and an air mattress in her livingroom she kept saying there was more people than what I stated and the math wasn't adding up. I re-explained this is a vacation for a family not couples and we all had our own bed, which I feel I shouldn't have to explain but did anyway since the owner kept expressing how upset she was about the air mattress being in her house. I only got one because I seen a twin air mattress available in her cabinet by the sink, and it gave me the idea to get one too so I could not only enjoy my vacation more but also not be responsible for hers. Even after all that, I respectfully apologized and stated it would all be placed the way it was when we arrived. Seeing as how we still had a whole day left and it doesn't state anywhere on her page there are no air mattress' allowed I was very bothered. All and all the house was great but I wouldn't want to repeat that experience. Very uncomfortable.