Due to it being an unmanned facility, if an issue arises, you do not have assistance at your finger tips- only over the phone. During the check-in process, we could no get into our original room and after a hour of back and forth with a member of the Sonder team, we were moved to another room (we were compensated some for that- which was very nice). Well, we then find out that the heat and air is master controlled and it was not until the next day did we have heat~ it was 61 degrees in our room over night. Our refrigerator did not work and I did not realize it until I went to grab a piece of pizza and a beer, to find it literally warm to the touch due to the light being functional above it. Called Sonder, they offered for someone to come, “at some point,” and I did not want someone in our room while we were gone. So I bought ice the last two days to keep my beer cold, inconvenient but not that big of a deal. I give our stay 3/5, not all bad but I would not stay again.