We went to New Orleans to celebrate my 30th birthday. I’ve never had a bad experience staying in an Airbnb until now. Their place was cute, clean and provided all the essentials but their door alarm/lock system was faulty and after a sleepless night of that alarming noise we decided not to stay another night because it triggered my wife to get a migraine. I asked for a refund for just the one night we don’t stay and they wouldn’t agree on that and were rude. They said they’d send someone but no one ever showed.