We had a not-so-positive experience with this rental. Jess did not inform us that 1. Her washing machine is broken (we packed light in expectation of a washer) and 2. Her neighbor has scaffolding lining his house up against the windows of the rental for ongoing renovations. The powertools started at 7:04am the morning after our arrival. We checked out before noon, after having been in the house less than a day.
Jessica offered to do our laundry for us (nice, but awkward to hand someone your dirty underwear). I told her after we left (we had work to do and did so quickly) that we were in town on business (which she knew) and that it was impossible to work during business hours with the constant noise next door (the houses are about 5 feet apart, like row houses). She said she was sorry and could have him start his workers at 8 or 9am instead (how does this help if we have work to do all morning?). From a previous review you can see that the 7am start time was not a one-time thing, although she tried to paint it as such.
After we checked out I told Jessica that it is as simple as letting people know "there may be construction next door during business hours that interferes with the peace and quiet I've advertised, if you're here on business or are a late sleeper, my house may no longer be a good choice for you"- instead, Jess has decided that as a host, things like broken amenities and loud persistent noises are out of her control, and are therefore not her responsibility to communicate. She then keeps your money, regardless.
We basically paid for a hotel PLUS an Airbnb because of her insistence that it was not her responsibility to communicate changes with us, and we will be refunded less than half what we paid- this is not because she offered, but because we sought restitution through Airbnb. She tried several times to diffuse the situation by saying that what her neighbor does is out of her control, but what she has failed to admit is that her lack of communication and honesty about the living situation were her choice.