They doubled booked my room and so there was someone already there when I arrived. The location seemed sketchy with all the video cameras. So I felt unsafe and hid in the lobby until I could get a hold of Sonder. It took 20 minutes longer than they told me for a manager to arrive. Then they still charged me a cleaning fee when I asked for a refund. I NEVER even stayed in the room. Why should I be charged for a cleaning fee? I have never had a bad experience with Airbnb. But Sonder used Airbnb to get its apartments rented. Airbnb should not allow them to use their site. It makes me hesitant to ever use Airbnb again for fear that I may end up with Sonder again!