Jo was very responsive and pleasant. We had no issues at all! The apartment was great! It looks exactly like the pictures. extremely clean, high ceilings, plenty of space. There is a room w a queen bed, one w a day bed and trundle and a pull out couch in the living room. My friend said he just slept on the sofa because the mattress was not comfortable. You can't beat the location as you are 1/2 mile from Bourbon St and even closer to Frenchman. St Augustine Church is across the street and the Backstreet Cultural Museum is about 100 yards from the apartment. The balcony was awesome! Deli/convenience store w prepared foods right down the street and a 24 hour gas station down the block. There are people hanging out outside so it feels safe however I would not walk by myself at night (but I wouldn't do that even at home). My friends and I said we would defenitely stay there again!