They are very strict about cancellation. They are not flexible at all with a date change so make sure you can commit before booking. We were happy with the location, a nice change to walk to other districts to experience other things besides Bourbon street. The place itself was nice but they only gave us two fobs for six people and told us their machine to make more was down. Our tv remote had missing buttons and we had to use a fork (lol) to make it work. Check out Bar Marilou around the corner, so posh!