While the stay was nice and the location was perfect… communication with the staff was poor. I had an emergency come up where i almost couldn’t come to New Orleans due to my ride being unable to no longer go… after i fully paid for the room.
I understood the cancellation policy and asked a rep if i could change my reservation to a local ATL location. I was told that i could do so subject to availability (there was availability). I replied my preferred location via chat and called but was then told i couldnt transfer locations but was OFFERED a refund (which i did not request) but then was given the run around regarding that and then ultimately denied that too. Luckily i was able to find a ride to New Orleans & was able to not lose my money but there was Too many false promises and lies on behalf or the company. One rep even told me they notated my acct regarding her promise of a refund and that i needed to contact airbnb first which was a bunch of lies.
Overall the stay was nice, the entry door to the hotel NEVER locked though which was kind of unsafe because anyone could follow behind you.
Parking was a bit of a pain & could get pricy but i made it work.