Jay was there to meet us at the door to show us around the place. The neighborhood was fairly close to the French Quarter which was where we planned to spend most of our time. Jay was very responsive when we needed him to be which was very much appreciated. During our stay we got our car towed in the French Quarter. Jay opened up the apartment in the middle of the night to let us i because our key was in the car! The only thing I was disappointed in was that the place did not look like the pictures in the ad.