Check in/Check out was actually really difficult because when I tried to speak with a rep, the rep for sonder consistently changed and didn't read the email chain prior. For example, one person said there was baggage storage on the premises, one did not. We also requested a late check out days in advance and didn't hear back until I messaged them at 10 at night (the night before checkout). Very frustrating situation. But the rooms were clean and the location was excellent.