All in all the place could be a great stay if they get the necessary repairs done and if you don’t mind some noise from the chickens. It started out well. Paula met us as we got off the trolley with a warm welcome. We were given a gift bag with local treats and keys on a rope for the apartments. The apartments had everything one would need: plenty of fresh towels, iron, dishes, stove, fridge, and refreshments. It even had a portable crib/baby sleeper. The WiFi worked great. We stayed at the balcony suite the first two nights and the ceiling was leaking in the bedroom. I let them know the morning after the first night. They sent someone who said they did something to stop it, but once we returned for the evening from our outing we found that not to be the case. That ruined the experience and tainted the rest of the stay. When you look at the ceiling over the bed you can see water damage so you know it isn’t a new issue and it needs to be taken care of immediately. A prior visitor complained about water leaking and they said it was their fault. This couldn’t have been true. As for us, we didn’t use the upper room so it couldn’t have been from anything overflowing. Also, if you know it is an issue, get that fixed too.
We had to spend two nights on the room with the leak before the switched our accommodations to two rooms next door. The switch was more in alignment with what we originally paid for the Airbnb.
The apartments that we were switched to were in the house next door. The cell phone/data service and WiFi were poor in this location. These rooms didn’t have any issues with leaking water. However, we did see one bug in the kitchen of the room closest to the door. They operate a cafe from 8am to 10am.. There weren’t any guests using the cafe, only employees and owners. The apartments have vents right above the door so all the sounds come in. The owners husband came in at 9am each day it was open talking extremely loud along with the person who makes the coffee. It would have been tolerable if it were guests. We were on vacation, who gets up at 9am on vacation. If your apartments are upstairs maybe that won’t be an issue. They need to do something about the noise or vents, possibly vents that can close to block noise and smoke. Although they stated there was no smoking in the house we could smell smoke the whole time.
So... all in all they have some adjustments to make in order for all of their apartments to be worthy of their/there five star, super host rating.
The location is great. We were close enough and far enough from the action. St. Charles is a great area to stay. There were plenty of restaurants and the trolley is literally right outside.