I think the place was pretty accurate. There are 2 things I feel could be addressed. 1) Communication was great as far contacting a person. But.... to get an actual result from that person was extremely slow. A) asked about early check-in never did get an answer. B) Asked about a late check on more than 24hr in advance. I finally got an approval (kinda) 20 minutes before my scheduled check-out. But.... I had know idea what time that $25 fee would get me. Your communication was now forthcoming.
2) Your common areas coming into the building were not very well maintained.