I would definitely not book a place with Sonder’s name on it. I was forced to register on their website otherwise they would not send me the check in instructions, the sign up flow didn’t work on my phone (they ask for a 3D scan of your face, which didn’t work on my new iPhone 14, and i couldn’t complete their process), their support basically said if I don’t do it they can just refund! I am a verified airbnb member since 2007, and finding another place on day of Mardi Gras in New Orleans is impossible.
I finally found a laptop to complete the ridiculous registration flow. Then we got in and the place was freezing cold, a vent inside the unit was pumping cold air with maximum force, which was quite noisy, and it was not controlled by in-unit thermostat. I asked them to turn the temperature up, they didn’t do it and gave me a small space heater for that massive unit. I couldn’t sleep just from the noise of the vent, and my friends caught cold.
I only gave a 2 star because of location.