Karen was so responsive and helpful. She is right next door which was convenient for granting us early access to drop off our luggage and some groceries. It also made us feel very safe, which was welcomed in a new city. When we checked in she gave us some recommendations but gave us plenty of space and privacy, waving hello when she was out walking her sweet old dog. The house is old, with the wear and charm you’d expect - hard wood floors and older wood furniture, but the bathroom and kitchen were clean and had everything we needed, and the hot water and central heat worked well keeping us cozy. The neighborhood is nice and feels comfortable, out of the crazy of the more touristy areas but well positioned for public transportation. I would definitely stay there again.