The room itself was beautiful! But unfortunately, when we pulled back the covers to get ready for bed, our sheets were dirty. It might've been makeup or something else, but they weren't clean. This was around 10:30 at night and we contacted Sonder for new sheets. Brylee was really nice and quick to respond to my messages but, after an hour of communicating, we were informed that we were not going to be receiving clean sheets that night because there wasn't anyone on property to have access to the linen closet to get them to us. They did offer us $50 compensation, but that wasn't going to work for us. At this point (11:30pm) we decided to leave the property and stay somewhere else. I let them know that we wouldn't be staying on property and they were quick to help refund us for our stay as well as make sure that we would be refunded any other fees from Airbnb. The customer service was great, but the execution of a resolution was what caused us to not be able to stay at this location.