This was my first time renting an Airbnb, and I noticed that on the 5th and 6th of April, 2022 I had informed the host that I had seen several roaches in the living and bathroom area. The host informed me that the matter will be taken care of. From the 6th to 7th of April, 2022, I had seen some huge roaches near the wall inside the room I was renting as well as the roaches traveling near my electronics. I looked up the policy because I have not ever been in a situation like this because this was my very first Airbnb. I contacted Airbnb customer service representative Griffith V. at 1:23 pm, after I explained the situation, the representative told me that they will not be helping me get my full $511.99 refund. Or any refund at the matter because the host declined to give me any refund. Nor did the representative address the pest problems even after I showed them pictures of the roaches in the bathroom and in the room I was staying in. This is not to mention that my Bluetooth headphones and suitcase were damaged as well. Seeing how this is my first Airbnb or using Airbnb ever, I will not ever be using Airbnb again after this incident. If and guest stay here, please be more vigilant than I was and say something because no one has a right to stay at an apparent roach/pest infested Airbnb.