7 family members and I booked this property for a weekend trip from ATL to NOLA. The owners had 24 hours after my request to approve or deny our stay before charging us. Our stay was approved and paid in full 10 days before the check in date. There was no issue with the booking, flights were purchased, and the trip was planned. The day before, I submitted a photo of my ID as requested to receive check in details. At 4am the next morning and the morning of the trip, I received a notice that our booking was cancelled because Sonder “only approves stays that they are sure will not violate house rules”. We had nowhere to stay and could not book another airbnb because it was the day of. Time, money, flights all WASTED because of this company. Funny that this only happened when I submitted my ID that shows me as a black woman. I spoke with management and explained that it was the morning of, completely last minute and inconveniencing, and that we had money, flights, and other things tied up in this trip. Absolutely no consideration or professionalism.