This place is located in a neighborhood where everyone told us not to walk around outside at night because of crime. The house is located on the road that the local transvestite would use every night to acquire "work". I stayed here with my husband, sister, and parents and the second night we were there, they started running out of hot water and we had to kill a roach. Upon check-in they told us to inform them if we smelled an odor because they were having mice problems.... We did smell an odor from the master bedroom and it turns out the mouse was not caught but sometimes the sewage would smell. Our third day there, we completely ran out of hot water... Apparently the owner lives in California and his dad Joe will oversee problems that arise. Louise deals with us as the clients through Airbnb. Joe was really great and my dad went with him to Home Depot to try and fix one of their two hot water heaters. They were able to get an electrician and a plumber there to fix everything the night before we left and we were there for a total of 5 nights. Joe offered to drive us to another location just to take showers, but we declined because all of our stuff was at the house and unpacked... It would have been different if we were offered to stay at the other location which was never offered. When it came time to leave, I spoke with Louise about reimbursement for not having any hot water for 5 people for a couple of days. We asked for one night's reimbursement at first and she said that's really fair, but you went through so much let me see if the owner will approve two nights reimbursement. She called me on the phone the following week and said the owner approved two nights and informed me that I would see the reimbursement on my credit card and in an email. When I only saw one night reimbursed I tried to follow up with her leaving her a voice mail, texting, and sending an email. After a week, she basically called me a liar in an email saying she never told me about a two night reimbursement and that I had basically come up with that on my own. I called Joe and he tried to tell me he went an "extra mile" by offering us a hot shower at a different location he owned and that his son deals with reimbursement. He said Louise never should have promised me anything and she never had any authority to do so. The fact that my character was attacked and we were so understanding and nice to these people astounds me and they still have not made right on their word to refund us a second night. If you stay here, please beware if anything happens to you.