After reading recent reviews the week before our trip I was a little worried, but honestly the unit we were given was fine! It was an 8 min walk to Bourbon Street, close enough but far enough, and about a 20 min walk to Frenchmen Street. Great location!
We were on the 15th floor so noise wasn't an issue. They do have blinds on the windows, but dark curtains would be nice to help block out the sun. The unit was pretty big for a one bedroom. Did it look like all of the advertised photos? No, but it looked similar enough. Kitchen was really nice and the bed was super comfy. The bathroom was also massive and there was a lot of closet space/storage.
If you're looking for the Ritz, there's one down the street. This unit was much nicer than others that close to Bourbon Street. We didn't have any issues checking in/out or coming/going from the building. All the security guys at the door were very friendly and helpful. I saw others complain about not having enough towels, too, but we had plenty (4 bath, 2 hand, 2 face) plus soap and shampoo/conditioner.
My one complaint would be having to download, sign up for, and use an entirely different app. We all have and use AirBnB already, so to book through here and then have to do everything through "Sonder" was a little annoying. Because of this, you don't have one person you work with (i.e. unit owner) but a chat/phone feature through the app when you have a request. I'd also have other backup options for late check-out and/or luggage storage. Their recommendation (Bounce) was not available anywhere in New Orleans. We ended up using Concierge Connection down the street (which was also cheaper).