I came in to the place and the room hadn’t been cleaned or bed made. I contacted Lanay and she was very responsive, an unaware that it hadn’t been cleaned, and she apologized profusely. She was out of town, but sent her mom over with fresh sheets and towels while I was away. I made the bed myself later that evening, but Lanay Comped the entire night! I thought that was very nice of her., and just for her being straightforward and doing her best to make things right meant a lot! Thank you Lanay