Joey was so easy to communicate with and very personable. I could tell I liked him right away before my reservation was even confirmed. Getting checked in was simple. And the pictures are very accurate. The place was absolutely terrific. Besides being clean and very comfortable and well stocked with anything you might need, it is decorated so nicely with many great art pieces throughout the house, has great woodwork, very nice bathrooms, high quality linens and towels, and very comfy beds. There are travel books and a guest binder with lots of tips and suggestions in case you need any help deciding what to do in NOLA. And the wifi worked perfectly, never a hitch. The neighborhood is awesome as well. It felt very safe and private in this home. It is a quiet neighborhood and right next to Freret St. where you can get great coffee or sushi and more. You can get to sushi in literally under a minute walk. It is also quite close to the St. Charles Street car and the Audubon Park which is nice if you want to walk or jog somewhere very picturesque and serene. It's also very near Tulane University, close enough to drive or get a cab to the French Quarter, and seemed very central to main routes to get around pretty easily if you have your own car. I loved my stay at the Big Red Chief!! It really made my trip to NOLA all the more enjoyable :)