My wife and I stayed here for 5 nights and had a great time in New Orleans. We did not actually meet anyone at the residence but Liza provided us with detailed info on getting in and out of the apartment, things to do and places to go. Overall we were happy with our stay and the host was very easygoing with checking in and out and that is much appreciated. The bikes are nice but a bit heavy for getting around town. We used them one day but opted for cabs the rest of our trip. We slept soundly at night as Bywater was very quiet. Good wifi, clean sheets and towels. I think perhaps some shampoo could be included given the price per night. Otherwise a good option.