I hate that I have to give a bad review. This is my first bad experience in an Airbnb property. I use Airbnb when I travel. I can say genuinely the space is great, location is great, studio was very clean, very cute, lots of things in kitchen/bath to make the stay comfortable. At first Jean was great at communication, very responsive. However, the hot water went out while I was taking a shower. This was during winter storm Uri, and I know that no one can control the weather. According to the maintenance person the hot water went out due to a frozen pipe. However, what was really weird was that my shower was around noon. The temp outside at that time was about 48F, and cold water was running fine. Temps stayed above freezing all day, hot water was restored at 9:15pm. Temps went below freezing again overnight, but no pipes froze. It was just really weird that there would be a frozen pipe and only the hot when it was near 50 degrees outside. And it hadn't been frozen the night before because I used hot and cold water to do dishes in the morning, and my shower started out hot. I had to finish the shower because there was shampoo in my hair, the shower water ran for an additional five minutes or so cold. I also tried the kitchen and bathroom hot water faucets running continuously for several minutes throughout the day just to see if maybe there was a tank water heater that had gotten low from other guests use or something like that. No luck. The hot water was out from noon until 9:15pm. This was an inconvenience, but honestly not the end of the world. Why I had a bad experience is that Jean asked me starting around 3:15pm to stay in the unit until the maintenance person arrived because I was traveling with my dog and she didn't want the dog to be there alone when the maintenance person arrived (my dog is extremely friendly and would never attack anyone.) I spent 4.5 hours in the studio being reassured the guy would be there any minute. Around 5:30pm Jean stopped communicating and ignored my request to have this resolved the next day after I checked out so that I could continue with what I had planned for the evening. I finally decided to leave at 8pm to get some food and when I returned at 9:15 the maintenance person was leaving. He said he had been there about 5 minutes. The moment he left, Jean started communicating again. I know a lot of these things were beyond Jean's control, the weather and the maintenance person’s dishonesty arriving over 5 hours after promised. However, it's really important to keep up communication when something a host is requesting is causing a guest to lose a significant chunk of time and cancel plans. I wish we could have found a solution that didn’t involve the loss of my time, that’s the biggest issue and also when Jean didn’t respond to me from 5:30pm to 9:15pm because the maintenance person wasn’t showing up. It would have been a better experience if Jean had stayed in touch and found a different solution when the first one wasn't working.