Justin was accessible and promptly addressed any issues; although the only issues we had were figuring out how to work the security system and the wifi was being cranky. The apartment serves its purpose. It is a place to sleep and shower while visiting New Orleans. There is nothing fancy or extraordinary about it. The ceilings are low and it looked like it use to be a garage/storage area under the main house. I hesitate to call it a basement since basements aren't used in New Orleans. It is in a great location as it's within walking distance to many great restaurants and shopping on Magazine St. The neighborhood is safe and the neighbors were friendly enough. If you are familiar with New Orleans, you know not to judge a book by it's cover when it comes to the state of repair a neighborhood is in. If you are not familiar, this neighborhood may not look safe, but rest assured, it is. I don't suggest more than 2 people staying in this apartment. The sofa bed is in definite need of a different mattress; so the only acceptable sleeping space is the bed.