Joann is very quick to respond and so helpful! Anything we needed, she addressed right away. Checkin was super easy with the combination lock. The place had everything we needed. She is very thoughtful about the details that make one more comfortable in a new place. She labeled the switch for the fan so that I knew how to adjust it. She labeled where to get the extra blankets/sheets/pillows. She offered perfect suggestions of local places. The place itself is very cute and the location cannot be beat! Our 3-yr-old was comfy and immediately found the coloring books, crayons, and markers. We loved City Park, rode a swan boat, walked through the sculpture garden, and had a yummy dinner at Lola’s 😊