Communication was flawless, but this property was not (or barely) cleaned before our stay. Upon arrival, which was very easy, we had to drop off our stuff and leave for scheduled tours. After getting back later that night we checked the place out more and found, someone's shoes under the bed, hair in the tub, and dirty floors. Kim called after I sent her pictures/videos and said the home was cleaned before we entered. She tried to work with us on getting it cleaned again after asking us a few questions, but we ended up taking care of it ourselves.