We stayed with for 4 nights in March 2019 - great communication, & very accessible in case you need anything during your stay.
Location was perfect for our needs: an easy walk to either a very regular tram, or a fairly regular bus service. Both will get you to French Quarter in 20-30min. City Park is right next door.
The apartment itself is clean & homely; it's a historic house so expect a few uneven surfaces! Low ceilings & a compact bathroom mean very tall guests might struggle; but my husband is 6'4" & managed fine. It's a quiet neighborhood and we slept well.
We were looking for a cozy, quiet place, that gave us a base to head out and explore New Orleans, and this was perfect for that. Would definitely stay again!