Communication with the property managers/host was a 10/10
I’m a little disappointed for the price point of this property and the level of issues here. I mentioned this weekend is special for my brother and I’m truly discouraged in booking air BNBs without a recommendation in the future.
Upon walking up to the house. The paint job was not like the fotos and unusual. There was a stench at the door and the entrance walking in. They used air fresheners to cover up the smell however it was a noticeable moldy smell.
House issues:
Dust was everywhere - I contacted the owner to confirm if there was a cleaning completed and they reassured me it was.
Hair: our guests have black corse and curly hair. There were blond hairs in majority of towels and sheets.
Back yard- May be the nicest area and an observation was there were leaves loaded in the yard. After I contacted the owner I asked if they could send another cleaner-he reassured me a cleaning was made and they would send another cleaning while we were out. I also asked for some Lysol to do some cleaning myself.
Upon returning the backyard was noticeably cleaner. However Dust remained on window sills, bathroom mirror door frame, and other noticeable areas in the home.
Living room / dining area:
The couches were stained and needed to be shampooed or replaced. One of the pillows were ripped before we got there and the cotton/materials inside was noticeable of my brothers guest were uncomfortable in Lounge living room area and said guess we have to sit” we took blankets from rooms to cover couches.Either the cable or the speakers do not work at all. Very staticky sound.
The kitchen drawers are loose and don’t open easily. The plates were cracked and chipped. We ended up buying paper plates.
90% of The table and high chairs are all wobbly and uneven.
The top/fake 3rd floor is not included on site fotos. It was not completed, the ceiling slanted and low. Our guests bumped their heads standing and laying down as the beds are in the corners. In the bathroom they kept all the cleaning supplies in sight and messy. The crawl space door can’t close and inside is complete mess, dust etc. I had to convince one of the guests to stay and not check into a hotel.
Also not photographed on site/app-there is a huge washer/dryer in the room on the second floor.
The house shakes at night when we slept to the point it felt like we were being rocked while sleeping. It felt unsafe and kept one of the guests from sleeping.
The balconies looked appealing however the door/windows didn’t seem they were open and the cleanliness was not very welcoming.
The last night my brother found a roach in the evergreen room. Again this was supposed to be a special weekend.
Overall it seemed the house hasn’t been rented in months and not routinely cleaned.
We should have our cleaning fee refunded. I have 7 other guests that can account to this and I took pictures of most if not all. This was bad. I was blessed & lucky to have a group of people that were very patient.