Colette was very nice and easy to communicate with. She was hanging out with a friend when we arrived around 11:30pm; they were very quiet though which was appreciated. The room was spacious for our suitcases, and there was a full length mirror on the door which was nice. Overall, we felt the place could use a deep cleaning - the comforter needs to be replaced (it was ripped and dirty), the floors and shower didn't seem clean. It is an older place, so that might be part of it as well. The listing is inexpensive though, the location is good, and Colette is great, so maybe this is one of those cases where you deal with a bit of grime for the price point.