Jean and her brother were very accommodating and friendly. (We didn't get an opportunity to meet her mother.) They gave us great suggestions on different restaurants to try. The only problem we had was the cleanliness of the studio apartment. There was dirt and grime everywhere, especially in the bathroom and the floors. My guest and I had to come in and do the cleaning ourselves. When I brought this to Jean's attention, she gladly refunded me the cleaning fee that I was charged.