I was unfortunately unable to stay with Carol at The Henry Clay Loft due to a Nor-Easter that hit PA on 3/2/18
Carol was most understanding and compassionate in regards to the situation. Carol did her very best to try and accommodate us with a new reservation date.
However due to my scheduling it didn't work out. Carol went above and beyond and contacted the management at AirBNB and fought for a refund for me and they are going to refund all the money paid. What you need to understand is having paying guests in her Loft is her lively hood and only source of income, so she was willing to forego her income in order to make sure I was refunded!
I would absolutely recommend The Henry Clay Loft to anyone looking for a compassionate host and one that goes above and beyond for her guests!
Sincerely
Jennifer Wright