Our original airbnb was a bust. The day before we were supposed to arrive, the owner of the other airbnb was non-responsive and we were concerned that we would be without a home during our trip. We reached out to Kay very last minute and they responded within the hour confirming availability and providing us with the necessary information to get us back on track. We truly appreciated their promptness throughout the trip, they even checked in with us after our first night to ensure we were comfortable and had all our questions answered. This airbnb was very well managed, the space was clean and safe. We had absolutely no concerns!