Upon check in everything seemed expectable. The receptionist was very inviting. During out first day stay, 5:20am we was awakened by the alarm. As we were dressing for our emergency exit. Our bathroom floor and ceiling was drenched in water. The water was pouring on us from the ceiling as we were preparing to leave. The receptionist gave us a 2nd room as we opened the door we was slapped with the scent of mildew. The receptionist gave us another room which was the 3rd room. In this room the ceiling was leaking water on us as we utilized the restroom and the pipes from the sink was gushing water on us and the floor as we tried to use the sink. We used all the towels to try to soak up all the water. The walls and hallway was drenched in water. Lastly the receptionist gave us the 4th room on our last day. The 4th room was good. The manager said she refunded our entire stay due to the inconvenience that we went through. Yet, as I checked with Airbnb as she told me to. There was no refund started by the manager. Upon check out the receptionist stated that their systems was down therefore we couldn’t get a receipt. After talking with Airbnb , Airbnb took care of everything and I was 100% refunded.