Pros:
- Generally clean.
- Good location. French Quarter is near, yet the place is quiet. Great restaurants nearby.
Cons:
- Staged pictures are a bit deceiving. A better warning(other than the fine print) should be disclosed, in my opinion.
- Very leaky shower door
- Check-in process was difficult since we had to download a 3rd party Sonders app , which adds another unnecessary layer. Also, our check-in email never got to us and left us scrambling at arrival.
- Sonder's app needs massive improvements. Poor user experience.
- The customer service is offshore and communications where difficult.
- Difficult to get a hold of Sonders. Multiple calls and emails where placed before we got support.
- WIFI went out for two days. We planned on working from there and made it difficult since we had to tether to phones. We were offered a refund(pending) but the outage caused inconveniences.
- 2 out of 5 elevators worked. I wouldn't hold it against Sonders, but it was annoying dealing with wait time/crowded elevators.