The location is good. The apartment is good. The customer service is … friendly in a corporate way. I will say they respond quickly. There was a weird background check to begin with, then multiple texts offering me things (early check in-for $). I wrote a note asking for check out instructions because their penalties are ridiculous (1-3 hrs late = 1 night charge) and I didn’t want to make a mistake. The reply was “i sent you an email with the instructions”. Ok, mom. If I could find that email while I was trying to get out of there, I literally would not have sent a note.
I love Airbnb it’s usually a cool way to have a personal experience while traveling. This was not that.