Our original booking was canceled the day of check in because the AC was broken and it was HOT in New Orleans. Heirloom was able to rebook us at another one of their properties which was in a good location but not as close to French Quarters as the original booking. The house was very well appointed and cute but the hot water heater was broken and we had cold showers for the entire time we were there. They did compensate us for all the trouble but our stay wasn’t as comfortable as it could’ve been. Overall, I would recommend staying with Heirloom.