The house has been beautifully renovated and is as pictured. Unfortunately there were several major issues. When we arrived it was clear the house had not been fully cleaned. There was a giant clump of dark hair in the downstairs shower, the trash hadn’t been taken out, there was hair on the beds, there were insufficient towels and no bathmat at all in one of the bedrooms, someone’s discarded contacts on a bedside table, etc. When I notified the host he simply came over to take out the trash. I had to insist he send the cleaning person back over.
In addition the Wi-Fi did not work for most of our stay. When I notified the host he told us there was a Cox outage which was clearly not the case because the company site displayed no issues and there were networks around us. He told us he would return with a new router but never did (which also makes no sense as a solution for a cox outage). After I followed up AGAIN with the host the next day a different member of their team sent over a private IT person who fixed it - so again, clearly not a internet company outage.
I told the hosts I wanted the cleaning fee refunded given all of the above and they said they would confer and get back to me and never did.
I used to host an Airbnb so I get it - stuff happens. I’ve never left a negative review before in probably 100 stays because normally I get that people are just trying to do their best. But this lack of cleanliness and level of misdirection about problems is just ridiculous for a house that costs $1,000 a night and can’t be anyone’s best effort.