Smoothes check in ever...she even was gracious enough to wait on my insurance phone delivery to our room. Bea was there if you needed her but gave us complete privacy. We rented suite C which was at the back of the property with a locked secure backyard patio area an private entrance. The pictures are EXACTLY what you get. Shampoo and Conditioner were available along with lots of clean towels. So bring you own if you want but you wont need it. ONLY and I MEAN ONLY thing was the bed was a little firm for my taste but it was comfortable clean and brand new...i cant say enough. We walked everywhere, ferry is at the end of the street and lots of good spots to eat less than mile walk. Biggest thing was when you were ready for bed it was COMPLETELY QUIET. Stayed Tues to Friday and.i never felt unsafe...thanks so much!