This suite itself was much better than the building it was in, which was quite run down, although very well located for my needs (a block from the very expensive hotel where my meeting was). I reached out about nonworking TV, but never heard back. Minor defects (light in closet burned out, loose ceramic tiles in bathroom). Overall, a good stay but not an excellent one. I use Air BnB extensively, and in the future I’d probably avoid Sonder and opt for individual hosts.