We had the most awful experience to date, at this property. The instructions were sent via email and I never got them. Some information was listed on the Airbnb app under messages, but NONE of the important information was sent. We got there thinking that the code was in the messages, as they have been for the dozens of properties that we have stayed in. I searched my ENTIRE email And cell phone for information regarding checkin codes and never found them. The company providing customer service was not great at all. They were accusing us instead of servicing us. Telling us to check our email Instead of just giving us the code. When we couldn’t find it after several minutes she finally gave it to us. We were at the property for almost an hour, just trying to get inside. Then once we did, the alarm went off and was louder than the entire neighborhood. Of course we didn’t have the code to the alarm because we didn’t get the code to the door. So we had to call again and it still took the same lady about 5 minutes to give us the code. Meanwhile we were standing in the rain with 3 kids in the car. It was the worst kind of disaster! This is what is becoming wrong with Airbnb. Our previous experience has been with hosts that are hospitable and have a vested interest in their property and the people visiting their property. This is run by a company which is why the customer service was so poor.