- Due to COVID, cleaning services were limited. The hotel should have stated non existent. According to the hotel’s cleaning policy, services would occur on the 3rd day of our stay. However, cleaning did not occur after notifying the front desk three times throughout the day.
- The elevator was out of service for hours which made taking the stairs to the 7th floor unbearable for my family. The same day, there were issues with our room keys. I called the front desk and spoke with Kia who told me that someone would come up with a new set of keys. My family and I waited in the hall for 40 minutes before the manager arrived which caused us to be late for our evening event.
- Staffing shortages at the hotel created subpar customer service. During check-in, I received exceptional service from Dasia(probably misspelled). She was very accommodating and professional!
- While sitting in the lobby to escape the rain a mouse ran into the restaurant area. Needless to say, my family and I checked out of the hotel earlier than we’d expected very disappointed.