The communication and check-in process were great. They were very responsive and fixed the hot water right away when it wasn't working at first. The location was convenient to the convention center, but it was loud at night on the weekends and I was told by multiple people not to walk alone at night. It was not as clean as I would have liked--my shoes stuck to the floor when I arrived, I think from what they cleaned it with as opposed to actual grime. There was hair on the bathroom counter and some of the towels were stained but seemed to have been washed.