We did not have a good experience.
There was no heat in our bedroom despite following her instructions for turning up the thermostat. The room remained 50 degrees, with a constant flow of cold air coming from what appears to be strange holes (or holes where vents used to be?) in the ceiling. The bathroom did NOT have any hot water.. and there was a dirty footprint in the tub that could not be washed off. Gwen answered most of my questions and I thank her for allowing us to check in and drop our luggage off early. The house may be beautiful and charming, with gorgeous decor and antiques, but unfortunately we did not have a good stay.