This house fills with CARBON MONOXIDE. Don't stay here. We paid for a 6 night stay at this house. We were 5 adults, 2 kids, and a 6 month old baby. The heated pool is why we rented this house (it is advertised in the top line of the listing). The pool, when we arrived, was filthy and freezing. It had collected dirt all along the bottom and hand hundreds of dead caterpillars in it. For two days we called Heirloom about this, and they stalled-- saying they could fix the heater remotely, but they could not. On the third day of our 6 day rental, a pool technician came out to address the heater, and within hours, the heater cover was hot to the touch (under the plastic decking right near the house) and the home filled with carbon monoxide. This set off the fire detector, which had a co2 sensor on it.
WHEN WE CALLED HEIRLOOM, WE WERE TOLD TO UNPLUG THE CO2 ALARM, GO TO SLEEP AND SOMEONE WOULD COME OUT IN THE MORNING.
We packed our things in the night and rented another place immediately.
Heirloom refuses to refund us for this expensive rental and has charged us twice for our vacation. Once for that deathtrap house, and again for the second rental we booked (not knowing it was another Heirloom company).
We spent our vacation week calling their customer service number and getting no response about our full refund.
Please don't stay here. The management company is crass, dangerous, unapologetic and non-responsive. Google what can happen when pool heaters leak CO2. Heirloom, and specifically, Marlene the property owner, are putting your life at risk, and show no sign of wanting to fix the problem, or compensate us for being their guinea pigs for this shoddy rental.
Also, the location is on the corner of a busy street (Franklin & Marais), right across from MacDonalds and Dominoes and a gas station. We aren't skittish about people being strung out or struggling with mental issues. I was screamed on by an unstable man in a truck, we watched a domestic fight happen outside our window. Just fyi.