Allison and her family are friendly and will help you if you need it. The home they offer has everything a traveler would want and is in a neighborhood I felt very safe and comfortable in. If you bring your bikes like we did you can park your vehicle and most likely never need it your whole stay due to them and the St. Charles street car that is within walking distance. Even though I did not cook I was glad to see that if i wanted to the basic seasonings, butter/oil, and utensils were all there. My daughter liked the tea and honey that was available and I got to try a French Press coffee maker for the first time. I have nothing negative to say about the place. Their dog Charley is very sweet. Please read your house rules closely and don't let the dog out of the fence.