I was very disappointed with my stay at Krystal & Mandy’s place. I was initially willing to overlook the small things such as an uncomfortable bed, a broken toilet paper holder, & not enough blankets. I even tried to justify the rat traps and feces in the stairwell. However when the intoxicated couple walked into our unit in the middle of the night I felt violated & unsafe. Unfortunately it was my teenage daughter who had to deal with waking up to strangers standing just feet from the bed she slept on. And it was my son who had to tell them to get out. Had I been awake during this situation, the police would have been called.
I tried to wash a cotton beach throw blanket so my daughter would have a blanket and the washing machine migrated & bumped its way partially out of the closet. When I mentioned this to the hosts I was told we overloaded the machine and was accused of misuse. (I had to put the sopping wet throw in a trash bag for 2 days until we returned home). I was also corrected by Mandy that the machine “only moved 4 inches, not 8”. Maybe it was just 4 inches, I didn’t sleep much the night before & was trying to pack up and get 2 kids out of there in a hurry. When I brought up the uncomfortable bed I was told that the host had the same one & that there was no way it sunk because it was only 3 months old and very comfortable. As for the couple walking in the room, my daughter thought it was 2 women. My son later told me it was a couple but that he had also seen 2 women earlier in the evening. The hosts response was: “our camera shows something different”. The camera is at the elevator which is down a hallway, around a corner, down another hallway and off in a room to the left. There are many units in between where our room & the elevators are located. I even offered specific information regarding the unit the drunk couple came out of initially. Mandy & Krystal didn’t seem interested in knowing this. Since identification is required when entering the building, it should be easy to determine who this couple was. Why would they walk out of their unit, walk down a dead end hallway & enter our unit? After many back & forth emails, I was told by Mandy that she would have Airbnb step in to resolve my problems. I’m waiting to hear from them.
I’ve stayed at many Airbnb’s & have never had any problems like this. I feel that the hosts should have shown more concern for the problems we encountered. The focus should have been on customer/guest satisfaction rather than trying to disprove my statements and concerns.
I hesitated to post this review for fear of a retaliation review, but feel very strongly that others should be aware of the hosts unwillingness to resolve problems. Offering to be sure to accommodate us if we’re ever in the area again was not a satisfactory solution, especially considering we didn’t stay our last night because we felt uncomfortable in the unit.