The latch lock to the unit front door was broken and the door was open when we arrived. The communication, however, was very smooth. It did take over an hour for maintenance to come and fix the lock though. The one other issue was the shower curtain rod falling as my husband got our 4 y/o out of the shower and it landed on our daughter's head. I did advise of the incident more so encouraging they check it out so it does not happen to someone else.