When my group arrived to the home, the whole “house” was disgusting and unclean. Blood stains were found on the floor, the sheets, walls and door gap. The folded wash rags and towels were stained with noticeable dirt. The dishes in the cabinet still had food on it. We did not eat in the home because it was just gross. They worked to clean the home and then after the fact my group cleaned up because the rooms were “cleaner” but still dirty. So prior to the cleaning of the Airbnb I asked to be refunded and the staff did not respond to the request so we decided to stay. When we finally came back from dinner we were freezing, the heat wasn’t working by that time it was dark and the host finally said we could get a refund but it was late, so with the inconvenience I asked for a 28 percent refund. Cost based on buying cleaning supplies and having to actually clean the rooms. Following that they did come fix the heat. The house had roaches but we survived. I would never stay there again.