First I’ll start with the positive. Upon booking the room, I received a message within minutes from a member of the Sonder team. She saw that I was traveling with an infant and asked if I needed a travel crib (very thoughtful). The check in process was extremely easy (Sonder sent very clear instructions). The location of the hotel is really great - so close to all the New Orleans attractions and the streetcar is steps away from the hotel. There was plenty of street parking so we didn’t have to dish out $$$ for valet.
When I got off the elevator to our floor, I could already see how grimy the place was. Although initially it looks super modern and fresh, you could see spills on the floor. In the actual room that we reserved, it was FILTHY. The place looked like it had never been vacuumed and the tables were never wiped down. There were crumbs everywhere (on the dining table, on the chairs, everywhere I stepped). The rug in the living area was so dirty. There were clumps of hair all over. I could not even sit on the couch. I did not reach out to Sonder because it was 9 pm and we were only stopping for one night. I had a 1 and 4 year old and needed to get them to bed. But it was so gross. I’m not sure if this is a one off experience and maybe the cleaners overlooked this or just got lazy that day. I don’t expect much when I’m traveling. I don’t need a rooftop pool or fancy furniture - I just need it to be clean. I couldn’t wait to get out of there and bathe myself and my children. I felt dirty the entire time I stayed there!