Dee was very responsive to questions we had through the app. The townhome is not located in the safest part of town, and we had some issues with the A/C taking a very long time to cool down and the floors/linens/towels being a little dirty. The place looks exactly like the photos on the inside, though. The walls & ceilings are also very thin, and we could hear the TV from the unit below us during the entire stay.