Unprofessional and unreliable

DO NOT give these people your business.

PROS:
location within walking distance to many things

CONS:
EVERYTHING ELSE
-NO HOT WATER, be prepared to take cold showers with no hot water available.
-Neighbors upstairs sounds like they were playing soccer/tap dancing/etc. You can hear everything from the neighbors and this ruined any kind of sleep we tried to get.
-Basic room with extremely filtered photos. Filtered so much I thought I walked into the wrong room.
-TRANSPORTATION: Scheduled a ride for our trip back to the airport, they DIDN’T SHOW UP. I called and was sent to voicemail after two rings. I texted and was not responded to until two hours later. As a result of the scheduled ride not showing up and the time it took us to get another ride, we missed our flight. The excuse that the owner gave me was that their phone was having issues and that they didn’t confirm with us or collect payment. The last text I got from them the day I scheduled the ride was “I’ll schedule you for 8:45am” So of course we were waiting at 8:45am, unfortunately waiting for a ride that was never on its way.

Extremely unprofessional and unreliable. Give your money and business to someone else who will take responsibility for their mistakes instead of giving excuses as to why they left their guests stranded without a ride. An apology for a no show cannot make up for the inconvenience of a missed flight when that ride is scheduled in advance.

For transparency, I have included the transcript of text about the scheduled ride.

4:33pm ME: Ok awesome, can we go ahead and set up a ride. Our flight leaves 10:50am.
5:08pm Airbnb: Excellent! I’ll need your name please? I’ll schedule you for 8:45am.
5:08pm ME: Raychelle ____
7:20am Me: Good morning, would it be possible to be picked up @8:30?
8:45am ME: Hi our ride is not here yet. Is it on the way?
8:49am ME: I called and received voicemail
8:50am ME: Is our ride running late or do we need to find a different way to get to the airport. This is very unprofessional.
10:40am Airbnb: Good morning Raychelle, So sorry we missed your message this morning! My phone was not functioning properly. My apologies!
10:46am ME: Missed our message? How about missed our ride completely. Thanks to the unprofessionalism and the time it took to get another ride we missed our flight. Your apologies doesn’t cover the inconvenience your unreliability has caused us.
10:48am Airbnb: We are so sorry to hear that Raychelle.
10:48am Airbnb: I never collected payment or confirmed the ride
10:53am ME: (Screenshot sent of their text saying “I’ll schedule you for 8:45am”)
10:53am ME: That looks like a confirmation to me. “I’ll schedule you for 8:45am” I can’t believe how unprofessional you are by using an excuse as to why you didn’t show up this morning. Did you ever tell me you couldn’t set up that schedule of 8:45 or let me know 8:45 wasn’t possible? No you did not. You said you would schedule me at 8:45. And the fact is you didn’t show up. Please stop texting me as I want nothing further to do with any business or other excuses you have.

END of transcript for conversation.

Blaming the customer instead of taking responsibility as a business is just bad business.
Give your business to someone else.