I had some issues with my stay. While it was a beautiful place mostly on the exterior and some tasteful interior decorations, and you could sleep in the daytime if you wanted to because of the proper blackout curtains, I was not too happy with other matters:
1. The inflexible check-in time, considering I have always been accommodated with that if I ever needed it
2. I was also very surprised that I had to agree to scan my face on an app by Sonder that needed to first be approved before my stay, and this instruction was sent to me ON THE DAY OF my stay, meaning it was too late for me to look for other accommodations if I didn't want to. This was invasive for me and I have never had to do this. This meant that I had to be approved by the host first days before and then would be given check-in instructions (reasonable request), but then also instructions to scan my face on camera were sent ON my check-in date (NOT a reasonable request). Another man who I met at the door decided to change their accommodations because they did not like the face scan issue either.
3. I was not very happy that the iron didn't work, and the only way to reach them was to call them because their response by Airbnb message is too slow. I was just too tired to try and call them yet again, after being told I couldn't check-in earlier
4. I am also a neat-freak, and I was not happy with the bathroom being all black, with steel metal toilet and steel-metal sink, which looked like you were in an airplane. This does not allow you to see if it is dirty or not, but you could guess from the smudges on the sink and toilet seat (which were there) and the lack of hand soap (the pump was empty and they only had shampoo and conditioner.
5. This post was also misleading because there are no pictures of the bathroom of this location, and the bathroom pictures in the post are not of this listing. At that, I decided not to even call again after having been disappointed by the check-in inflexibility and the lack of transparency on the facial scan and what the bathroom looked like.
From all my previous stays, if there were ever issues and I had hosts trying, I was always happy regardless because they went above and beyond to fix things, and there is so much pride in their homes. I genuinely did not realize Sonder was an apartment hotel of sorts, with over 40 cities worldwide until after the booking. Now I understand why the listing is misleading, confusing, with no care or personal pride in appearance. Maybe I should have read the listing better but the listing in and of itself was very confusing, as there were pictures of different listings patched up together (case in point the black bathroom that is not actually in the posted listing!) I have always supported people renting out their homes because they make that special effort, so it really bothered me after detailed research that something clearly as big as Sonder in capacity would use Airbnb and not be forward with what it really is. This is not right, and I was not happy about this Airbnb.