Asia was very kind, thoughtful and accessible via phone throughout our stay. She emailed me 24 hours before our stay and informed me that the a/c in the desire suite was broken, and moved us to the Stanley suite at no extra charge. We never actually met Asia, but she made sure that we had the codes to the keypads that let us into the house and then our room.
Side note: be sure to look up parking laws in new orleans. Street parking is ample around the house, but we parked too close to a crosswalk and ended up with a ticket.