Poor communication between site and Vacasa, facility was apparently shut down but was not coordinated with Vacasa the management company. We arrived with the common grounds a mess and the room not cleaned with hair and stains on the bed/pillows, dirty towels, and clear evidence of it not being cleaned. Later after 3 hours of wrestling, Vacasa noted the place was supposed to be closed for "maintenance" and abruptly cancelled our 8 day reservation during Thanksgiving break - initially without offering recourse other than "waiving the cleaning fee" but allowing us to be in an incredibly dirty room, or "cancelling and giving a full reservation" with no recourse, leaving us high and dry during Thanksgiving break having to book another accommodation last minute and for high price. It required pressure and active communication from my side that this was entirely unacceptable - in order to get them to agree to step up and right their wrong. Luckily they did so after much pressure and headache