In short, a big disappointment. We booked the Balcony Guest House for a weekend stay in New Orleans based on the balcony room advertised. When we arrived on Friday, we not only had to wait over an hour for our room to be cleaned, but when we saw it, we realized it was not the room we booked. Instead of a large corner room with balcony and private bath, we were shown a claustrophobia-inducing windowless room under the stairs, no private bath, and obviously no balcony. We went back to check in and showed our confirmation email stating that we had the upstairs corner room. After what seemed to take forever (almost 2 hours to be exact), we finally got our stuff in the room and headed out (as we were anxious to get out and see New Orleans, and not happy about the long delay at check in). That same afternoon, we got a call that they were moving us to another room. Although the second (or third depending on how you calculate) room wasn't as nice, we didn't want to waste time arguing and we said ok. They were clearly so disorganized that they had double booked our room, however I thought it was highly unprofessional that they made us move, rather than the guests who arrived later and were given the balcony room we had booked. Why were we given the shaft in favor of other guests? We assumed that would be the end of it, but on Saturday when we were exploring New Orleans and meeting with friends in the city, we got another call demanding that we come back to the hotel to move rooms again. We had to stop what we were doing, come all the way back across town, and pack up all our stuff into a seriously crappy room (again, smaller room, no balcony). While I understand that mistakes sometimes happen, the way this was handled was extremely unprofessional. Why were we forced to move out of the room we had booked, despite arriving first? This game of musical rooms caused a good deal of stress and cost us several hours of our already too short vacation. If we paid for a nice large room with a balcony, and were given an inferior room, why was the difference not refunded to us? We asked the staff to have the owner call us ASAP…… needless to say we haven’t heard a word. This place really needs to get their act together. Not recommended!