The room was great but we will never stay here again. When we arrived the lobby was super crowded (which should be expected on NYE before the Sugar Bowl) and the desk clerk rushed us through the signing of papers. Sign here, initial here, great here is your key. NOT GREAT. MAKE SURE YOU READ EVERYTHING. THE IS A SMOKING POLICY THAT EVEN IF YOU LIGHT A CANDLE WILL COST YOU $250. The desk clerk didn't say "please read this carefully.' She didn't even bring it to our attention. Just sign and initial and pay. That's all we were asked to do. We had guest over for NYE. A match or candle was lite even though we were not aware of it. We don't smoke and neither did our guest. We now have to pay double for the room even though nobody in the room smoked. And the Resort management won't take your calls. We are on a limited income and planned this trip for months. All we wanted to do was discuss this issue with the resort but they returned no calls and refused to come to the phone EVER. And somehow we somehow got charged for Amazon Prime on the iPad in the room although we never actually figured out how to use the iPad. It was eventually put down and was never played for any reason. So what should have cost us $250 ended up costing us $600. This is our grocery money for the next month. But the resort management refused to even come to the phone. We were treated less than human. Horrible experience. Oh, and they charged us for valet parking TWICE even though we stayed only one night.