It is with disappointment that I must give this honest review.
Our first issue was that we arrived to find that the hosts only provide one key. Although a few Airbnb’s have been known to do this, I think many would agree that a listing claiming it can sleep 4 people, should have more than one key available. After many messages back and forth with the hosts, in which they seemed unaware that they had even put us in an apartment with a lock and key as opposed to a code lock, I finally persuaded them to give us a second key. They initially stated that they did not have a second key to offer us, which would not have been okay.
The event that inevitably forced my friend and I to move out of Kay’s midweek was much more serious. As my friend was napping on our pullout couch, she heard loud voices in the hallway followed by the sound of someone unlocking our door with a master key. The group of 4 random strangers saw the room was occupied and shut the door, running away laughing. When we contacted the hosts about this, they were not able to explain how that could have happened, and they did not know who those people were who unlocked our apartment door. They were unaware that anyone else had a key to the apartment. This, of course, left us feeling extremely unsafe, and so we terminated our stay and moved elsewhere.
We were extremely disappointed with our half-stay at Kay’s Airbnb. While we acknowledge that not all Airbnb’s can go above and beyond, or even provide an exact representation of what is listed, we do expect, at the very least, safety and transparency/communication between the host and guest(s).