While this listing seems full of decent reviews and the pictures are *somewhat accurate, I need to be transparent here. The general takeaway: the listed people are property managers, probably a third party company, and they manage 40 different units across New Orleans. Do yourself a HUGE favor and avoid booking with these people. The red flag for me should have been when previous reviews said they were very responsive to any issues... meaning there were issues that they needed to respond to.
In our case, yes, they were very responsive. Unfortunately those quick reply’s to our concerns were mostly dismissed, patronizing, or rude. We use Airbnb often (we never will again after this) and had just completed a month in Florida. We’ve always had great experiences. But Ultimately, my second biggest regret in life is booking this place.
Our issues: they are an “Airbnb plus” which literally means nothing. Nice paint color, no amenities in the bathroom. We had to go out and buy them. Not a huge issue, so didn’t complain. No where to hang towels to dry; kinda weird, but ok. The kitchen was dark due to the only light being an oyster shell chandelier that made it hard to cook at night. Mentioned it, and their response was that it was never an issue before. Obviously we made it up...?
Then we decided to start unpacking. We were staying for a full month as a family of three, two adults and an infant. As we started unpacking we noticed there was just the standalone closet from ikea that was broken (one of the structural pieces had snapped in half) and only had 8 hangers. So we looked elsewhere for storage. There is 1 skinny tall chest of drawers in the living room that has the tv on it, and every drawer was full. The only empty one was broken. So we kept looking. Finally, there’s a chest at the foot of the bed that you couldn’t open because the hinge was broken. EVERY PIECE OF STORAGE WAS BROKEN IN THIS PLACE?! We decided to bring it to their attention to which they replied “I fixed it” in reference to the closet. When in fact all they did was screw a block of wood behind the snapped piece in an attempt to keep it standing. They offered to bring over drawers the next day, but there is absolutely NOWHERE drawers could fit. This place is SMALL. Good for one person for a few days, definitely not a month.
We called Airbnb, and the first person we talked to heard our case, saw all the photos and decided we needed to be relocated. So we made sure to leave this unit within 24 hours. Of course everyone knows Airbnb won’t do jack for you after 24hrs, so we made sure to leave. Unfortunately, Airbnb never called us back, never relocated us, AND we never heard from that representative again. So we spent money at hotels for a few nights until finally yearning back from them. Apparently Airbnb’s policy is that it is up to the owner to refund you. So of course, these owners did not want to refund us. They kept almost $1800 that they didn’t earn. We told them we would happily pay for any fees, cleaning fees, and the days we stayed there. But no. Gotta love the greed there. They offered to put us in two other properties of theirs, but one had a large flight of stairs, which is impossible with the baby gear, and the other had terrible reviews of the neighborhood. Plus, I wanted nothing to do with this management company as they were dismissive and rude to any concern we had from the first day I reached out to them.
I know they will respond to this review about their attempt to be accommodating with drawers and relocation, but that’s simply not true. There’s no space for drawers-it was a band aid fix and these “Airbnb plus” properties claim to be inspected. This one was not. Do yourself a huge favor and avoid the heartache. OH, and we had two packages delivered, one of which was stolen off the front door which they haven’t addressed. The other one we received, but only because a lovely neighbor stashed it in her house for us. She said she suspects it’s the house right across the street who steals packages so she got it before they could. AND a parking dispute outside the front door which made us uncomfortable.
Added bonus: anything great about this neighborhood isn’t functioning during covid. Consider a different one until the pandemic is over.