The welcome book states "We truly want your experience to be the best it can possibly be." This can not be more true. Alicia was available whenever I texted her. The house was very welcoming. The sheets and towels were spotless. My wife who is the cleanest person in the whole world, had only positive things to say about this rental (FIRST airbnb rental where she actually praised me for picking an awesome place!!!). We had one minor issue with the heater, but Alicia had the heater company come fix it within 2 hours of me notifying her! If we ever stay in New Orleans again, this will definitely be a repeat rental. There is a reason why this place is highly rated by ALL of their guests.