Heather was easy to work with and always got right back to me with any questions. Check in was easy and the house was spacious enough for 5 of us but the furniture wasn't quite as it was described in pictures. The towels and kitchen dishes/glasses could use an upgrade and we didn't cook so it wasn't an issue for us but if you wanted to it's not really well equipped. House was clean and beds were comfy. Location was further away from most places so you do need to Uber if you are trying to get places unless you don't mind walking distances. It worked for us!