I will start this review off by saying that the location of the apartment is good and the apartment itself was clean and very nice/comfortable.
However, there was an incident and it was resolved by Airbnb swiftly. It was not resolved by the management company as they continually accused us (five, late 30's, home-owning adults who have visited New Orleans our entire lives) of being unable to adequately lock a deadbolt. Long story short, a person staying in the downstairs apartment somehow gained access to our upstairs apartment by accident. We found out about this when we came home to a stranger's belongings in one of the bedrooms (after we had checked in and ventured out into the city). This put us all on edge...it's not often than I feel unsafe in a home. Shortly after we arrived back home, the owner of the stuff showed up knocking as we had chained the door shut for additional security. The guy was harmless and apologetic for his mistake, but we were a little shaken up to say the least. We handed him his bags and he was on his way.
Even after management took a video showing that the door doesn't latch UNLESS deadbolted, they still insisted that we must not have engaged the deadbolt. Like, we would have waited for our Lyft while the front door just swung open...
This was likely the most upsetting thing. The management company did not seem to grasp the gravity of the situation. That pit-of-your-stomach feeling when you realize that someone was inside your space, surrounded by your things, and *might* be able to get back inside. And then having to face this mystery person in the late hours....it was all just so stressful. We barely slept that night. All they offered was a new code and an insistence that "had the door been properly latched" this wouldn't have happened. I shouldn't have to explain myself, but this deadbolt was so finicky that you could not have walked away without it being locked. The door just swings open otherwise. We checked the lock each time we left the apartment. Period.
I would recommend anyone staying at this apartment to video yourselves locking the door when you leave. Also, if they still have the Schlage keypad deadbolt and the code they give you is either 5847 or 1026, leave and request a new code. I say this because the first "new" code they sent me was my original code...
Let it be known that I have never, in 6 years of using this platform, had to leave a less than positive review. This is regrettable and I hope this issue never repeats itself.