I’ll get this out of the way first - at the end of our stay, we had a mixup with the booking. The host essentially double booked the room for the last day. So before we came to New Orleans, we extended our trip so I asked the host if the room would be available for the extra days. He said yes. We wanted to leave on the 18, and via Airbnb messenger (I have the messages) the host confirmed with us that we want to leave the morning of the 18. I said yes, he said “done.” And that was that. However the host only adjusted the booking thru the 17. I didn’t realize that, and this whole time thought everything was good. Maybe we should have noticed, but ultimately I feel like it’s on the host to make sure everything is correct. He said he can’t just give out free days. We weren’t trying to get a free day, we have no reason to do that. Thankfully Jay worked the issue out and thank god the people checking in the 17 were coming late. We were an hour and a half out of the city that day. Jay was helpful and accommodating on that part & we got our stuff once we got back to New Orleans and quickly checked out.
Now for the stay - The whole place needs a really deep clean. We aren’t high maintenance people but I felt like our room, the bathroom, and the kitchen were a little grimy. Like dust, grime, etc has been building up and it just needs a good cleaning. The doors, walls, fixtures, everything. The pictures on the listing won’t reflect this. I could tell the towels and bed sheets were clean. The sheets I could tell had some stains.. doesn’t mean they’re not clean, they’re just stains that didn’t come out in the wash.. but I’m just nitpicking. It’s like a big old college house where a lot of people are sharing the same spaces and using the same bathrooms. That’s fine and everything, but that’s just not my vibe anymore I realized. Did the house meet my basic needs? Yes. But I wouldn’t stay here again.
We take a few vacations a year and we always stay at Airbnb’s, and I don’t think I’ve ever had any complaints about cleanliness in any other Airbnb we’ve stayed in.
HOWEVER, Jay was super responsive and super helpful. We had a question about the heater in the room & he came over right away and helped. I asked for some more towels and he got them. From my understanding he’s not the owner of the house, he just manages the place. So I don’t know if my critiques should be directed at him or the “Host” or whoever.
The location is great. The price was pretty good. Communication, check-in, and getting in and out was all very easy.