So we arrived on Monday around 4 after checking in and going in our room we began to leave about 2 hours later and the elevator was out. We leave come back that night and had to hike 5 flights of stairs to the Airbnb after walking around New Orleans for hours so I texted sonder and they said the elevator would be fixed by Wednesday. Annoying but at least we had a ETA. So Wednesday morning we wake up to water leaking from the ceiling on to one of the couches so we moved it I reached out to sonder they asked for pictures which i sent. Then they said maintenance would come. Hours later they texted me and said that maintenance couldn’t come they would bring a blanket and more towels which also never came by this point i was asking for a possible refund. They offered to move us to the second floor then said no because maintenance was coming. Either way the elevator was still broke and we had 3 suitcases and a duffle bag and 2 purses and was on the top floor. Fast forward to Thursday time to check out no bucket no towels no refund no update and no elevator. My birthday was Tuesday and the Airbnb was the biggest inconvenience of my entire trip and the follow up was terrible.