The host was extremely responsive and helpful. The heat was not working when we arrived and the host responded promptly (it was Christmas Day) and had the heat working by the next day. He refunded us for the night we had to sleep elsewhere and gave us the option to cancel altogether. So glad we didn’t because this home was absolutely perfect and gorgeous. Clean, private, lots of extras like coffee and detergent. Each bedroom had a king sized bed and its own tv. Highly recommend.