If “Carelessly taken care of” were part of the sorting for Airbnb this apartment would be atop the list. I’m really not one to give bad reviews because I know that so much rides on having GOOD reviews, that writing a bad one could be devastating to the owners ability to book new clients. That being said, the owners here seems to care so little about what we thought, too much can’t be riding on a bad review so here we go. I’ll start with the positives since there are so few of them and it’ll be easier to get through. Location was extremely convenient for us with everything we had to do…that’s all. The one positive. Now I’ll get into the negative. Firstly, there was no welcome book. I always feel like having a nice welcome book that give you information on the home, city with things to do, wifi password and other details we may need to know about the house is always appreciated. Not a big deal but something that we noticed. My gf and I were in New Orleans for a wedding and instead of booking a hotel like everyone else, we figured we’d do an Airbnb since we’re making a mini vacation out of it. We searched for a while and finally came across this listing that seemed like a good proximity for where we needed to be for all things wedding related and also being close to downtown was a major plus. All good things..Until we actually entered the home. To start with the space was much smaller than depicted in the photos. Not a huge deal, my gf and I just got done house hunting so we were used to that. No big deal. Then we started noticing the filth that had been left behind. Now I’m not talking another occupancy or even two. This had to be MONTHS of blatant disregard to their rental. Not one but TWO couch pillows with a layer of black dirt on them that could only come from never washing/replacing them. The carpet had two major stains on them which with the texture just made it look disgusting and a place you don’t want to put your things. There was a window sill in the bedroom that looked like it had been ripped apart by unruly clientele and then just never addressed. Staying in the bedroom, you are given two of the flattest pillows I’ve ever seen. Like comically flat. I kid you not. One blanket, also super thin. Onwards to the bathroom…we had blood spatter on the walls (yes, blood spatter) next to the mirror, as well as what looked like dried makeup in the sink. Could’ve been more blood but who knows. Onto the shower. Pending on time of day you were either getting moderate water pressure, pr very weak….On top of all this every single clock in the apartment was a different time. No major inconvenience there but it was just something that we noticed towards the end of our stay and at that point my gf and I just had to laugh at. None of the times were right btw 😂. Alas…all would’ve been forgiven, lack of a welcome book, the clocks, shitty pillows (both bed and couch) dirty floor, even the blood spattered bathroom if she would’ve just been a tad bit nicer.
Before checking in my gf and I were told that our lunch plans had to be squashed because one of our friends flights got delayed. So we figured instead of running around just the two of us with our stuff we’d try to do an early check in. My gf, who has never navigated the Airbnb app, proceeds to message the hosts about a possible early check in. They at first said it wasn’t possible. Quickly after they message back and says that they spoke to housekeeping and that they could do it if we sent them an extra $35 right away. Not a problem. My gf asks “how/where do we send the money?” This was the message received “Hello! Housekeeping said they can do it if paid asap.
You can send the $35 schedule change fee over via the Airbnb resolution center & send a screen shot once paid so I can update the reservation. You can go to our reservation dashboard with me and you’ll see the request or send money option”
For somebody who has never ran through the intricacies of Airbnb I can understand how that may be a little confusing. Nonetheless my gf tries to go through the app to find the pages that were referenced and for the moment cannot figure it out. She then follows up and says that she’s having trouble figuring it out. This was the response we received.
“My instructions above tell you, if you can’t figure it out using that, you’ll need to call Airbnb to assist.”
Lol well done…you just earned yourself the shitty review you rightfully deserved