D was great with communication and responding to our requests as we navigated through some issues we encountered when we arrived at the Airbnb. The location wasn't as bad as some of the reviews suggested. It just looked like a regular street in NOLA. However, when we arrived at the Airbnb, we noticed that the place was not very clean.. we found two dead roaches on the floor, a lot of dust balls near the bed and sofa, and just dusty surfaces, furniture, sinks...etc. There were also a lot of leaves inside which must have blown inside when they were doing the cleaning. Bed linen also had a lot of dust and sand-looking things on it. We decided we couldn't stay there because we were feeling really uncomfortable with the condition of the Airbnb. We contacted the host immediately and they were very quick in response and offered to send someone out. But since it was close to 9pm and we were exhausted from our traveling, we didn't want to wait but found a hotel to stay in. The next day they sent someone out to investigate and also cleaned the Airbnb again. We still didn't go back the next day because we just didn't feel comfortable with the place. We asked for a partial refund and was refunded one night's cost. I also requested cleaning fee refund and they refunded that too. We didn't get the second night's portion refunded because they had cleaned the place for us after the first night and offered us to come back for the second night but we chose not to go back. Turns out the place was vacant for 10 days prior to our arrival.. that explains the dead roaches on the floor. But the cleaning crew also didn't do a good job prior to our arrival. I do appreciate the team's quick response and the partial refund. And they were professional in all our communications. Unfortunately I think roaches are normal for the area and the cleaning crew wasn't reliable prior to our arrival.