Heather communicated well and was responsive. The space was exactly as described except one of the toilets was not well mounted to the ground, so it kept tipping forward while we used it. The space is in the basement part of a complex. The people upstairs were very loud throughtout the night. We had to complain 3 times because of their noise and partying till 3am. None of my friends and I were able to sleep well due to the noise from upstairs that we all checked out early to get a hotel to finally get some rest. Although we complained to Heather mulitple times and she said she reached out to those renters, the noise was never resolved and we were not able to rest well during our stay. It was a very unfortunate situation and I hope the system for maintaining noise of surrounding rental units improves.