Completely ruined my first night's stay at New Orleans. Ac did not work, and front desk was very nonchalant about moving me to another room. Supposedly they didn't have any other rooms at the hotel and I had to be relocated to another hotel. They didn't provide me any accommodations to get to the new hotel. Once I arrived at New Hotel spend a few hours unable to access the building.. Customer service was and is horrible. No one picks up phones or responds to messages if there is an issue. Overall the room was nice.. however if there is an issue...Good Luck .. You are basically on your own and will have to deal with it.