If I could leave no stars I would. I booked and paid for this apartment six weeks in advance only to receive a cancellation 4hrs before our check-in time. I don't understand this, it's completely unacceptable, unprofessional and disrespect. I have multiple properties which i rent out in Tuscany and I WOULD NEVER DO THIS TO A GUEST!!!!! We had flew in from Toronto. It was the weekend of the Final Four in New Orleans and the city was fully booked. We were stranded and shocked. Our vacation turned into a nightmare because you F@CKED us over! Never never again...Airbnb will be receiving many calls from me once we get back home. The host sent an email saying due to renovation your apartment was cancelled with no private message or real explanation. Unless the apartment burnt down there is no excuse for a 4hrs before check-in cancellation...OTHER GUESTS BEWARE!