This is by far the worst experience I have had on Air B&B. Unfortunately, there was a storm in New Orleans a couple of months ago, after I had already booked this place. In light of this, I reached out to this host to inquire about my upcoming stay and to ask if she was ok. I received no response. Fast forward to the DAY OF my check in, I got a message from her at 8:30am saying that the reservation was canceled because her place was still being repaired. She called me and left a voicemail saying that there must have been a glitch in the system because she canceled all her reservations this month. Even if this were true, did you not see the second payment in your bank account that would have notified you that someone was still planning on staying in your home? This call was a little too late. This call should have happened months ago so your guests could have adjusted their plans accordingly. Thankfully Air B&B worked with me to resolve this issue and were very helpful despite my anger. Terrible communication and extremely unprofessional.