There were quite a few hiccups that prevented me from giving this location five stars. To begin, images for the Rosa suite are somewhat inaccurate, which caused confusion when we walked into the suite. We called to clarify and never got a response back to our voicemail, which indicated to us that they were not the most responsive. This prevented us from calling to request a lightbulb change since the one in the living area was continuously flickering the entire weekend.
Additionally, the WiFi was very slow with only two iPhones on it (it was faster to just use our data) and there was a gap between the floor and the front door, which allowed for leaves and such to constantly be flying into the living room. The hand soap dispenser in the suite was also broken, which was not great for the hand washing frenzy of the pandemic.
Finally, this suite was below another that had horrific floor insulation. We could hear every step the people above us made all night. Thank god there was a white noise machine or we would’ve been up all night with their very loud movement. I don’t blame the other lodgers, the floors were concrete in our suite so I’m assuming they were upstairs as well. That type of flooring is just going to echo everything. I highly suggest they invest in some more rugs for the top floors for the sanity of the guests on the bottom floor.
The good: The bathroom was fantastic!! Great shower head, nice and big and clearly wheelchair accessible. The bed was also pretty comfortable; it had nice pillows and linens. The aforementioned noise maker was also a godsend. It had a variety of sounds and a timer. It was a nice touch.
All in all we would consider staying here again due to the proximity to our friends in the neighborhood, but would definitely need to try another suite in order to do so.