The good: location is good, close to Marigny, Bywater, Frenchman Street, and Bourbon Street; the house was spacious for a two bedroom.
The Bad: The a/c stopped working on the second night and the house did not respond until 2:45 am. By then, we were miserably sleeping in the 85+ degree summer temps. When they finally came to fix the a/c it had been almost 24 hours. According to NOLA STR guidelines, owners and property managers are supposed to respond within one hour. Obviously, this didn’t happen. We also learned through this process that the owners DO NOT have a valid STR license with the city of New Orleans, which is required. If you do book, look at the license posted on your unit and all of the units in the building; they have been expired since 2020.
Summary: The location and space are nice, but the headache of trying to get any problems resolved was a lot of wasted time. I spent 2-3 hours of our trip trying to troubleshoot their a/c and on the phone with Air BNB trying to resolve the problem. In the end, Air BNB compensated us a menial amount, which didn’t equate to the hassle we went through and Sonder apparently knows the rules in terms of what they have to do to make things ‘right’.
You can review the status of their STR license at One Stop.
Here is the website:
https://nola.gov/onestop/
Enter their short term rental license number from their listing in the search bar.