My stat would have been 5stars overall if the automatic lock on the unit I reserved was working. I followed the steps as outlined by the property owner to check-in, and I was locked out of the unit that I originally booked. The telephone coordinator said that an attendant was dispatched to physically unlock the unit door, but no one showed up!
To remediate the issue, the property owner then offered me another unit within the building no additional charge. Although my view looked out to a parking lot, the facility and the amenities within the unit were sufficient.