Very unpleasant experience! First of all we felt extremely unsafe at the rental. Please understand that the reviews can be from various properties, not just this particular one. I am so sad to write a negative review, as I’ve never done this before in all of our booking through Airbnb. We booked this rental based on the awesome outdoor space. With Covid still restricting things, we thought the outdoor space was awesome and we couldn’t wait to hang out and relax. It was a birthday trip following the loss of my dad, so a low key trip was what I had in mind. When we arrived all windows were covered in metal (not bars) with surveillance stickers on them. The door entrance had bars and then a regular door entrance. No windows inside so there is only one way in and out. It was extremely hot and I actually had safety concerns. Please understand that the outdoor area can only be accessed by walking past the next door and entering an unlocked long narrow alley to the back. Anyone on the street can access this and there is no way out should that happen. We frequent New Orleans numerous times a year so we know the vibe and totally dig it but this was very disappointing. Actually contacted host who told me to contact Airbnb. Airbnb said safety is top priority so we had to go back to the area and submit photos. Although Airbnb gave the host the option to refund us it did not happen and we had to pay for another rental on top of losing most of our time by making phone calls and submitting emails and pics. I called host to check on status of situation and still to this day I’ve received no response. I contacted Airbnb numerous times to help me and after starting numerous cases that were closed, I had no help with the matter. So sad about the whole situation.