This unit was smaller than what it appeared in the online pics. It was nicely decorated though and cohesive. The unit appeared clean and modern.
Until…I saw one cockroach on the night stand in the middle of the night. Then we spotted another one by the dishwasher. We were so panicked about one getting into our luggage and traveling home worrying about having an infestation at home.
We contacted the hosts to figure out what the next step was because we wanted out but we needed our money so we can pay for another location. they directed us to submit it through Airbnb. We dealt with that back and forth for 5 hours. We were not able to sleep ( because of the roaches and then trying to figure out other accommodations) and wanted to be refunded 100% but the hosts only agreed to a 50% refund for that night and full refund for the other nights. We contacted the hosts immediately and were fine with leaving in the middle of the night but Airbnb said they could do a 100% refund only if it was ok’d by the host. But the hosts didn’t answer the phone and it dragged on and on. So eventually I was credited 50% of the first night and the owner had us check out at 11am. That was now hard for us because most places we looked at check in was at 4p. We then had to chose between rolling around New Orleans with our luggage or coughing up more money for an early check in fee with another accommodation.
All in all we were very disappointed with this experience. The hosts were nice and responsive until it came time to refund us.
The unit did not have any complementary drinking water or snacks so if staying here please remember to bring it.