This was the worst experience of my life! Checked into our place around 4:30 and was greeted with a complete mess. Dirty towels on the floor, counters filled with wrappers and grease and all of the beds with no sheets or blankets. Called Vacasa and was told that the house must have been missed by the cleaners and they would try to send someone out the next morning leaving us absolutely no where to sleep. I called several times to try and get ahold of someone since nobody would call us back. Finally made the decision to go and check into a hotel for the night until the house could be cleaned. Called vacasa again and was told that they weren’t going to reimburse us because they had given us different options for a place to stay even though they only had locations that housed 2 people when we had a party of 6. We were told that the house would be cleaned first thing the next morning and we could return to the house once it was completed. Another lie! I called 10 different times from 8:00 AM to 2:00 PM trying to get an answer about when the house would be cleaned and was told something different every time. I was finally told that we could check in at 4:00 leaving us less than 24 hours to stay in the house we paid $1000 for. I continue ito have a hard time trying to get reimbursed for the hotel costs. I will never ever book with Vacasa again after this experience. Don’t waste your time with any of the Vacasa properties!