The staff was very responsive when we had issues, but we had several. The building’s temperature is centrally controlled and we almost left the first night, it was so uncomfortable. I had to suggest they bring me a fan, which they quickly did, but a place should know that when it’s 75 degrees outside, guests should have the option to put on air conditioning and not only have heat… it was switched the next day.
Also, had to be careful coming/going when my partner was still in bed cause if the door is open, everyone in the hallways has a full view of the bed and anyone in it. Very awkward room design. This was advertised as a 1 bedroom, but it’s a studio at best - more like an extended stay hotel. Also, the exterior keypad broke at one point, leaving several guests on the street until someone could come let us in, and Canal St has some pretty aggressive panhandlers. It was fine, but I usually want an airbnb to have something that makes me want it over a hotel. This did not.