The checkin process was awful. I was not provided any details and had to sit in the airport on the phone with them just to get it worked out, which should’ve been handled before. The instructions leading up to that were wrong and unhelpful too. Then…they switched our booking to another place that was bigger (fine) but way further away from where we initially booked. This caused us to have to Uber much more than we planned AND we just weren’t in the right area that we wanted to be in. Changed our vacation plans, still annoyed by it. NOLA is great though so the city helped make us feel better. Probably won’t book with Sonder again though.