We had several little snafus, mostly user error. Norman was the most responsive host I’ve ever had. Any issue we had, all we had to do was message, and he was right there to let guide us lol. There was some confusion with the LED fireplaces and fans being remote controlled. Sometimes the remotes get mixed up and control different rooms so that was a challenge. A previous guest had damaged The fire pit which I was sad about but Norman had ordered a replacement right away and it was installed the second day we were there. Very thankful for that as it got cold. The only bad thing is that the outside patio furniture was wet because it had rained, so we couldn’t really sit, but we stood around the fire 🔥 😂 Thanks Norman. The property is beautiful and you are a great host.