To sum my experience up -- Sonder asked the day before my trip to Nola whether I would agree to change venue. I had the option to decline and I did. Low and behold, the night I arrived in New Orleans, I was told that they have taken it upon themselves to move me to the very place I declined. It was smaller and not as attractive looking as my original choice. To add insult to injuries a big water bug jumped at me in one of the bedrooms. I took a picture of it and added it to my formal complaint about the whole mishandling of the reservation. I was told that the original venue I chose was in need of repair which was never mentioned when they reached out to ask if I wanted to switch. Needless to say this put a damper to my stay. We went back and forth about how much they would refund me. I had to repeat myself each time a new representative was on the line with me. I will never book with this company again, this was really not professional at all.