Sonder was very quick to respond to my emails. However, I emailed day 1 about a broken window shade and was told it would be fixed within 24 hours which it was not for my entire stay. This is a privacy concern which should have been addressed asap.
Also had an issue with 1 elevator which would not go to the 1st floor. When checking out, I had to carry my bags downstairs. Sonder was quick to answer my messages but did not actually fix my problems. Was a bit disappointed as communication had been good.