Malvern made us feel welcome from the moment we booked our stay at the apartment in New Orleans. He communicated with us frequently before our stay and had his book keeper Kathy meet us when we arrived on Friday afternoon. Kathy was warm, friendly, welcoming and very helpful as she invited us into the apartment and showed us around. We did text Malvern once with questions about locking the front door and he responded quickly and helpfully. The apartment itself was lovely and the accommodations were perfect. My husband was super excited about the local craft beers in the fridge and we thoroughly enjoyed all the extra amenities that Malvern provided. The space was clean, well designed and was exactly the real NOLA experience we were hoping for. The neighborhood was lovely and we especially loved the Avenue Pub, a craft beer bar on the corner of the block. One of my favorite things was Malvern's packet of suggestions for dining and tourism, it was witty and helpful! We spent lots of time in the sun room on the back of the house sipping beers and enjoying the sunshine. We would definitely stay with Malvern again if we visited New Orleans!