We were a little taken back that check-in wasn't provided until 4 pm and yet check-out is at 12 noon. 4 of us were in town to attend a conference and ended up having to change and transition at our friends Airbnb until we were granted the property entrance code at 3:55pm. It would've been more comforting to board a plane or at least land with this knowledge. However upon arrival we were truly impressed with the house. The living space was beautiful with a unique New Orleans charm and the pool was an exceptional plus! We were able to cheers to a successful trip with drinks and tunes by the pool. The home is full of every amenity you could desire and the mattresses and bed linens are extremely comfortable. We all had hopes of coming back with friends & family again in the future however 2 MAJOR issues changed our minds. 1) At around 3 am Saturday night.. about 2 mins after all 4 of us- female residents- entered the facility, we heard a bang and yelling at the door. A man was yelling that his name was Herschel and demanding entrance to the facility. We of course didn't open the door and instead called the police. Shinda was easily reachable and very attentive throughout the situation however it was definitely off putting. Second we were informed that a 12:20 checkout was the limit- however when one of us was waiting on an uber to pick us up and met Shinda on our way out- we weren't greeted with a warm welcome. It was rather off putting. We had hoped to depart New Orleans with every intent to return and re-book this home- however we are not so sure anymore...