Don't be a victim! Pictures can be deceiving and that's exactly what I and my guests experienced. Deception. We booked #1 Canal Street for 8 days, but ended up having to move to #2 after 2 days because they couldn't fix the issues in a timely manner. The list of problems on #1 is very long and I have pictures to back up every complaint and concern. There was a strong moldy/ mildew smell that caused respiratory issues for myself and my mother. There is water damage in almost every room and the furniture in the first 2 rooms had water damage. There was no hot water anywhere in the house. We weren't able to shower for 2 days! The jacuzzi was half empty, the cover sunken in and debris/dirt filled the inside. There were holes in the wood flooring big enough to fit your entire hand in. The home was meant to accommodate 10 people, but there were no hand towels and 4 wash cloths. The doors only had a deadbolt to hold the door shut otherwise the doors were ajar from the door knob down so cold air, bugs etc. were able to get in. And yes, there were dead bugs in the living area. This home is NOT fully renovated. The bathrooms have been and are nice, but doors, windows and flooring need to be addressed on the first floor. Once we were given the option to move to #2 we found that the jacuzzi was just as disgusting as #1, the floors, doors, windows, exposed lightbulb filaments in the freezer, and there was now no heat on the bottom floor! So we literally slept in a 60 degree home for 2 nights until they fixed it, but there was hot water so we could finally shower! Meanwhile I am talking to Heirloom EVERYDAY about these issues and they either don't send anyone out to fix it or lie and tell me someone is coming and then that evening say they will come tomorrow. By the 4th day in the house my guests had all arrived and wanted to know what Heirloom was going to do to compensate us... We were never able to use the jacuzzi because whomever supposedly came to clean it simply turned up the heat, filled it with more water and left. There was soap scum, paper floating in it and it smelled bad. I told Heirloom over and over that the people hired to do maintenance weren't doing their jobs or Heirloom was lying that they called people. Either way, it took the entire 7 days for our issues to be addressed including the dirty sheets that we're on our beds in #2 (hair, sand and dirt on the flat sheets). They never offered to compensate us for the stress, inconvenience or time that this consumed dealing with them everyday. I also reached out to Airbnb and they were useless. Their answer was to pack up, move out of the house, get refunded for the night's I didn't stay ( at a later date) and try to find a new Airbnb for 7 people in less than 24 hours after already enduring poor conditions for 3 days! I was literally in tears on the phone with Airbnb--sick, tired and unable to shower-- they said don't worry we're going to help. Then when I told them how complicated their proposition would be because we had tours, reservations and pickups scheduled they said, "well work it out with Heirloom." Seriously?! Even after I told them things were still not addressed on day 6 by sending pictures they literally said nothing else. SO at this point there has been no compensation. No admission of responsibility for not addressing matters efficiently. Heirloom even rented #1 out the day after we moved out without even having it cleaned! Those people had to sleep in our dirty sheets and Heirloom didn't see a problem with that. If anything should change about how this company destroyed my week in New Orleans I will change this post. At this point I would tell everyone to not be a victim and find lodging for your group elsewhere with people who actually live in New Orleans, care about the property and will attend to your needs promptly.