Charlotte was very easy to contact and responded almost immediately every time. She was always polite and very helpful. Her home is beautiful and very very clean. I appreciate that the kitchen is furnished and there is a washer and dryer for guests. The only down side to this entire place is that there is public parking in front of the house which was occupied by the neighbors who left very little space for us to be able to get in and out of the driveway. That being said, one of the selling points of this home for me was the dedicated driveway that I could park 2 vehicles in. If I make it back to this area, I will absolutely ask if I can stay here again.