First let me say the apartment is great. Clean, modern, stylish. The location is perfect, easy walking access to all that is the French Quarter. TV works great, so does the WIFI, heat, AC and hot water all work as expected. Plenty of towels. The mattresses are too firm in my opinion, for both the misses and I, so maybe not the most restful sleep. Yet overall we really liked the place.
There was some disappointment though as the balconies in the pictures were not what we saw in real life. I felt like there was a little bit of a bait and switch. The balconies in the picture showed to be pretty expansive walk outs with table and chairs available for sitting under the stars. The pictures showed direct access off both bedrooms to the decks - which was perfect for us we traveled with our daughter and son-in-law. It's the reason we chose this Airbnb. Yet we got there, the balconies were the traditional New Orleans style wrought iron style, approx. 3 feet wide. Enough to take a chair out to, yet the balcony is better designed for standing not for tables and chairs and there was no access from either bedroom. Now there are very pretty, yet not what we believed we signed up for. We did contact the "owner" and they apologized, yet the rest of the building was full that weekend. The did offer and sent us a $200 voucher for another stay. That was very gracious and I do appreciate the gesture. Yet it means I'll have to spend more money at one of your locations to get the benefit of the voucher. We rented this specific unit because of the opportunity to spend time outside with our kids out on the deck, so it was disappointing that that option didn't actually exist. More accurate photos would be appreciated.
Thank you.