There is a smell in the hallways especially at night. A foul order. The staff stated it was the trash. At times there is only a virtual employee to assist at the front desk, other times there maybe a person at the desk, other times no assistance is available. I was charged extra money when I let them know there would be one additional guest even though we were well below the max capacity for the house.
So over all we enjoyed the loft but the hall needs to be improved (carpet, trash smell), the communication is sufficient but can be improved, and I shouldy have never been charged extra money for adding one guest considering we were well below the max head count capacity.