The price and location of the unit was great. Check in was very easy, and it was really convenient that we didn't have to worry about a key during our stay. Many of the small issues would not have been a problem if we were staying for a leisure trip. Being at Children's Hospital in the PICU all day worried about our 2 month-old niece/granddaughter was quite taxing, emotionally and physically. The last thing we wanted to do was dig for a coffee pot or trouble shoot dryer issues (both unsuccessful). I would have really appreciated a heads up before the cleaning lady arrived to use the washing machine, etc. I also don't think it's too much to ask for working light-bulbs in the lamps-seems basic. Also, it's a tease to have the coffee and maker sitting on the counter as soon as you walk in but unusable due to the missing pot.