This house is pretty good, but not excellent as I was expecting based on the pictures, description, and pricing.
Most of the short comings had to do with the service and communications.
First, it is not a private pool. It is shared with the unit below. This fact is apparently included in the listing, but it is not obvious. I found the title and use of photo showcasing the pool misleading.
Second, the hosts were unsympathetic to our request to help coordinate usage of the pool with the unit below. This was disappointing because it was during the COVID pandemic, so their insistence “that we work it out ourselves” with the unit below, meant that we’d have to be exposed to a group of strangers which we were trying to avoid. I tried to explain our safety concern and they disregarded it. This meant the group in the lower unit (whose doors open directly to the pool) had exclusive use of the pool for the first two days we stayed there.
Third, the hosts did not handle check in particularly well. I asked if they could share instructions the morning of check-in and they said they could not, because they autogenerate new access codes three hours prior to check in. This was problematic because I would be on an airplane at that time, and others from my party would be arriving and unable to enter. We were able to figure out a workaround, but only after several phone calls and discussions - and it also didn’t happen automatically 3 hours before check in as they had said it would.
Fourth, there are a few things about the house that need some fixing. A window in one of the bedrooms doesn’t close, which means it got quite cold for the guest in that room.
Overall a good experience, but not the level of service I would expect for this type of listing.