This was my first time trying an AirBNB and it was a great first experience! The arrival/check in process was extremely easy, Dwana provided a helpful welcome packet that answered all of the questions that we had or would come up, and even provided a great bottle of wine and snacks to welcome us. The space was very clean and convenient for our group. There was a plumbing issue in the downstairs bathroom while we were there - caused by the apartment in front of us - but Dwana was prompt in sending out a plumber who was friendly and helped resolve it. I would definitely stay at another Dwana listing.