Check in process was super easy they emailed a code and we were good to go. Upon arrival we called to get the code to luggage storage and was told we would get a call when our condo was ready. We never received that call. The condo was nice but once we looked around we noticed the items we had agreed would be available for use weren’t provided (pack n play, high chair, children’s utensils) called and spoke with Liz and the pack n play was delivered shortly there after and was told the high chair would be there the following day. We never got it or the utensils. While checking everything out we noticed there was a stack of dirty towels in what would be considered the laundry room. Later on someone went to take a shower and noticed there was a decent amount of hair on the wall. Once again informed Liz and she said we could have house keeping come out. About half way through the stay we called and asked if we could swap dirty towels for new ones and they gave us 4-there we’re 6 on the reservation. When house keeping arrived to give us new towels they stated they didn’t have any wash cloths or hand towels only normal size. Overall happy with the stay but the follow through needs improvement.