Melissa was very kind and attentive. The place was very clean and there were food and toiletries available. I did not find the washer and dryer, perhaps they were at the back, but I did not ask either (my mistake) I am sure Melissa would have answered immediately. The 2 beds were very comfortable, but the couch was not a proper sleeping place. We were 5, and I felt the place could only sleep and charge for 4, having added a 5th person at 32 dollars extra per night was my mistake. It was very cold outside (47) and because there is no central heating we froze. Melissa tried to help us by bringing an additional big portable heater (there were 4 small ones available at the place already). It did help, but we left a day early because we were freezing. Melissa kindly returned the fee for one night, which I know she did not have to do and I truly appreciate it. I rented a room in a hotel downtown and recovering some money helped. I think a summer experience with a max of 4 people could have been fantastic.