We booked this property at the last minute since our other property had a near miss with an EF3 tornado and we didn't have power.
This place was great. We had one issue. The circuit breaker for two of the five bedrooms was tripped. Resetting was unsuccessful. We contacted customer service before 5pm and they said someone would be out within an hour and a half. At 8pm I reached out again and was told they would be there by the end of the business day. I asked when that was! and was told 9pm. No one ever arrived. I reached out again and accepted a partial refund. In the meantime, I played electrician and isolated the cause of the outage and managed to get light in the two rooms and gave us the ability to charge our devices. All contact with customer service was pleasant.
We will definitely consider Sonder for other rentals.