Cold greeting from the “butler” (who wasn’t a butler, he wasn’t considerate, he was dressed as if he was a pedestrian on the street and lacked the attention to detail that was needed to deem him as a butler.
The moment we walked in, we immediately noticed the small basic double bed holiday inn style refrigerators that were placed in the kitchen, and offered to guest in a full size kitchen that they expected us to use.Mind you, the property that we booked is a five bedroom three bathroom property, so the fact that, the property’s staff expected our entire party of six, to utilize two small refrigerators for the duration of our stay was absurd! After we asked if there was some way he could help with bigger accommodation on a refrigerator he brought Us a standard size refrigerator that looked like it had been outside in a garage ... it was completely dirty. The second thing we noticed was the immediate stinch of dog fecices. Which was in the entrance of the walk way of the property that one of our guest stepped in upon entry. Unfortunately tracking it into our villa. Said poop remained uncleaned or sanitized from the entry of the property. Our first night in the property was far from comfortable, and even further from what we expected based on the AirBNB aid. The pool was not private and dirty. The staff wasn’t pleasant. There was no need to request a wake up call because we were all awkoken to the sound of drilling and construction multiple times during our stay, Which occurred during the early morning! The worst part of our stayed had to be the fact that there was no heat our first night in the property and some of guest was locked in the bathroom over four times, do to the fact that the door knob wasn’t functional.
Last but not least The pool was also murky the entire time until it was time to check out, so we couldn’t use it to our benefit.
As you would expect our group mentioned each indesgration to the staff in due time, but unfortunately the lack of customer service and attention to detail made it very difficult to our issues resolved in a timely manner. Overall we were underwhelmed with our overall stay in the New Orleans chateau in comparison to what was advertised. ⭐️