Sonder was quick to respond when contacted. Initially my originally Airbnb was cancelled hours before check in. Airbnb customer service called Sonder and I was immediately provided a place to stay with check in instructions. I will caution you, the room I stayed in (rm 7) does not look like the room posted in the pictures. There is moldy wallpaper peeling back from the bathroom wall, all but one of the the lights worked, and tv was broken. Sonder was contacted about the lights and it was replaced the same day of contact. I would say you’d be paying for a clean hard bed to sleep in and for the location, not the room.