Pros to this Airbnb: great location, easy to get around town, and near a Rouses and cafes. Nicely appointed home with ac/heat pump units that kept the house comfortable even on the chilly mornings I was there. Crystal is super responsive and allowed me to check in 2 hours early. Now the cons: the first night my daughter and I slept there the metal bed frame squeaked loudly at every turn. My daughter and I together weigh max 250lbs. I’m a fair sleeper and she’s a dead sleeper. While the mattress is super comfortable, the squeaking even woke up my daughter. I have a similar frame so the next morning I looked for a hex wrench but couldn’t find one. I asked Crystal and she responded immediately. The two in the house didn’t fit so Crystal came by late afternoon and tightened up the screws. At this point I would have given Crystal a 5 star rating, but my last night there was another one of little sleep. This house is a double shotgun and the other unit is also an Airbnb rental. The guests in that unit woke us up at 4am with their conversation, loud questions, and laughing. I guess they were leaving. We listened to them until they left around 5:30am. We later checked out exhausted. There are so many positives to this home, but I wanted to be honest about my experience.