Unfortunately I had to rate the stay when I was unable to make my trip to New Orleans due to Winterstorm Landon. I want to comment. I understand to a strong point of no refunds. However instances do happen that is beyond one's control that will prevent them from arriving. Such as a winterstorm that cancels thousands of flights on multiple days. The right thing in such case would be a refund or at least a partial refund, but not here. So, be prepared you will not receive any understanding or refund if you schedule to stay here, but for reasons beyond your control you have to cancel your trip. From a professional standpoint, it is bad business. From a human standpoint, it lacks morality and represents greed.