The first thing I have to say is that Joseph is very responsive, and tried to address many of the issues that we were having. He would respond and send maintenance over to fix things, and with items we requested. So I appreciate how responsive he was. But many of our issues were things that could have been noted and fixed if he or a manager came to check them out between guests.
Having said that, the place was not set up to be very comfortable for a family. It is sparsely furnished - no bureaus or shelves or cabinets to unpack, and literally no space in the smaller room for anything other than the bed. We couldn't unpack our suitcases, and the kids had to put theirs in the living room. There is only seating for 3 in the living room, only additional kitchen chairs, nothing more cozy. There were not enough extra blankets/quilts, although Joseph sent some more when asked.
The whole place had a musty smell (maybe cigarettes?) that we couldn't get rid of even though we opened windows as much as we could. The couch smelled terrible and was very dirty - it looked and smelled like someone either spilled a beer on it or perhaps peed on it, as there was a large stain and horrible smell. We turned over the cushion to hide the stain and found a grape, which also indicates that the couch had not been cleaned very thoroughly. There was a broken lamp that he replaced when we told him about it.
The kitchen is not prepared for real cooking - there was no dish drainer (although Joseph sent one when I asked, and a new one when the first one didn't have a bottom), no dish towels in the kitchen (he sent some when asked), no pans that can go in the oven, no basic items like can opener (again, Joseph sent one when I asked) or peeler, etc. There are zero pantry items, not even salt and pepper (he sent salt and pepper packets when I asked).
There were ants in the kitchen, so we had to be very careful with food and cleanup. There were also a couple of those large waterbugs/cockroaches in bathroom/bedroom.
The Roku was glitchy and flashing an error message - Joseph sent someone to check it out, but they couldn't fix the error message, although we could make it work, just couldn't see the bottom third of the screen.
I also would have appreciated if Joseph knew the neighborhood and could make suggestions.