Unfortunately, my reservation was canceled, and I was moved to a new place 24 hours before arrival. I do understand there are situations where a residence becomes unavailable at the last minute but it was disappointing, nevertheless. Luckily Sonder was able to find me another residence for my stay and although not as nice as the original, it was acceptable and Sonder worked with me on it. They responded to my questions and concerns within a few hours and were friendly throughout.