Worst check-in experience I've ever had. First of all, you can't check in until 4. We didn't get into our room until 5 because they randomly demanded a "non-expired" government issued form of identification. My ID had just expired, it was fine for TSA and every single bar we went to, but Sonder refused to let us into the room we already paid for and said we'd have to go somewhere else. Also, they kept rejecting my proof of identification without even mentioning why, so I was under the impression the app's facial recognition was off. It wasn't until we showed up and were informed this at the front desk after they called to ask why it wasn't accepting it and letting us check-in. We ended up switching the name of the reservation and that worked, but it took forever to come to that (very simple) solution, and they gaslight me into thinking Nola had some special law about expired IDs even though when we googled it, we found no such law that expired ID's were "illegal" to accept. And again, no restaurant or bar or even TSA at the airport had an issue. The worst part was the ID was just being used to prove that the person who made the reservation was the person checking in, so I have no idea why they felt the need to refuse us entry into a room we prepaid because of this detail. Then, the room itself had a TV we were unable to use as the remote batteries were dead and when we requested new ones, they weren't the right size and when we did get the right size the chrome cast system (no cable) wasn't synced. Also, the shower had almost no hot water. A 5 minute shower kept getting cold. The room didn't have a key, just a code to enter but you still needed a key card for the elevator so I'm not sure what the point of that was. The location, however, was very ideal. Super close to the French quarter and nearby food and groceries. Overall, a good place to stay for the price but overly-complicated and demanding check-in process.