Felicia was friendly, warm and inviting!! We were a large group to accommodate and she did what she could to make our stay pleasant. There were some noisy guests partying late into the early morning (5am!) staying in the above apartment, but when we informed Felicia, she dealt with it immediately, which is all that we could've asked for. She even kindly allowed us to use laundry when we thought it was included and it wasn't. We loved this space for coming home after a long day.