I requested a callback from host two days ago to discuss several issues sent three or four emails - Nothing happens. After a relatively positive impression in the beginning that justified four stars, now I am honestly rather disappointed and giving three stars. Here are the issues that should be fixed: A) Outside in front of Entry Roadblock Construction and Mess including Toilet right in front of the Entry Door - nowhere mentioned - Also Building difficult to identify because in another Name "Lyric" B) No (not ever seen) Attendant for Valet Parking present as announced - Street Parking very expensive C) They do not call back when asked to do so. E) Toilet Seat in Bathroom 1 broken - looks like had been broken for a while - not nice to sit on it. F) Whole lot of expensive Wine Items like Decanter, fancy CorkPull, etc - hence - NO Wine Glasses - 4 Persons but two Forks only - hence 8 Knives ?? G) TV - need to fix the thing myself - took me 30 mins to get it working - No Batteries and wiring wrong) Water in bathroom 1 takes forever to get hot, very low pressure. K) Soap in Shower one empty L) Wall Clock - Not Working - had to put Battery myself M) RH Bedside Lamp Bedroom one does not work N) Outside Light on Balcony does not work ... I can continue like that ... The Apartment is nice - Communication and service definitely need major improvements