This host double booked me and another guest. My original reservation with another host was cancelled by the host as I was arriving with no explanation. Being in an unfamiliar city with nowhere to stay, I called airBnB and they assisted in trying to book another stay for me. Gillians place was requested and the airBnB employee actually called her to ask her to confirm the stay since I was in immediate need of lodging, and this listing was not one that could be booked without the host’s direct approval. Gillian approved my request and then called me and said she double booked and someone else was actually going to be staying at the location. She said she would check with a few friends that also had rental properties available and see what she could find for me and she would be back in touch to try and assist in helping me find somewhere to go as she knew I’d been dealing with reservation issues for over 3 hours at that point. All hotels and any comparable airBnB’s (price wise) in New Orleans were booked due to a festival and Saints game happening that weekend. She indicated she would call me right back and let me know either way, and this was around 5:30 pm. After 3 hours of no communication, I inquired if there was anything available. I didn’t receive a response until 13 hours later telling me that there was a 3 bedroom she could get me into. By that point I’d already gotten a rental car and drove back home as I was stranded in a foreign city with absolutely no lodging options available to me.