The good: The place is nice, well appointed with a really convenient location close to all the major landmarks. We were able to park at the place they recommended and we never had to drive anywhere due to the proximity to all the places we wanted to see.
The not so good: they use they own tablet to check in and to request assistance. I didn’t think about it when I contacted the host about issues we had (more on that later). The problem with using their tablet to report issues is that none of it gets logged on the Airbnb system, when I reached out to Airbnb after getting nowhere with the host, the first thing the Airbnb customer service person said that it was my word against theirs since none of the interaction was logged.
When we checked in there were no paper towels, kitchen towels or dish sponges. The host responded to our request and left some by the door. We tried running the dishwasher to clean some dishes prior to using them only to find out that it didn’t work at all.
During our stay the weather in New Orleans was unseasonably cold, we tried to run the heat and it didn’t work at all. The temperature inside the unit never reached past 62 degrees. Tried contacting the host again and they followed up with a phone call promising that they would send someone to take a look at the issue. The never did. Having no other options we just had to sleep bundled up and hope it didn’t get colder.
This is a corporate operation, not some mom and pop renting their place. They are definitely not as attentive as dealing with a person who has a personal stake in their property.