We didn't get to make this trip but I still wanted to leave a review about the wonderful customer service we received from Greta. Our flight to New Orleans was delayed twice and then cancelled, the next available flight was when our trip would've been ending We reached out to Greta and she promptly responded and was very understanding of our situation. We offered to pay for the night wasted but she graciously turned us down and offered us a full refund for the Airbnb. Although we didn't get to experience the Airbnb, her customer service was outstanding and we look forward to staying in the future!