Well, they let me know an hour and a half before check-in that the room I had reserved was unavailable, but they still had a room for us. The room was way less than we had reserved. I had to ask for a shower curtain, there never was working internet, the entire stay, there was a tv, with a chrome cast, that had no remote, or internet (so I guess a remote was pointless). They at least refunded a small portion of my money, so I guess they tried to make it right. Just beware, I really feel as if the room I reserved, was never going to be my room, if you know what I mean.