They are really nice people and always responded almost immediately. We were able to check in earlier than expected which helped us a lot. You will get a pin to enter the Airbnb which makes it really easy especially if you are staying there with a few people. However you get two different PIN codes and we had problems getting through the first Gate as it didn’t work sometimes. The description said that there could sleep 8 people still with 7 people one of us had to sleep on a mattress on the floor because the couch had stains and was not the best anymore and three of us had to sleep in a double bed. The apartment was really cold including two missing blankets so two of us had to sleep with thin sheets in a freezing apartment. We asked for thicker blankets yet we only got thin blankets again. All in all it was a good stay for the price although I would not recommend to stay there with more the 5 people and also not in colder months because we were freezing all the time.