My husband and I booked this for our 7th wedding anniversary. After checking in and heading up to the room, we entered to find the unit very warm. We assumed like other places, we would turn down the thermostat to our desired temperature. After doing so, the unit never cooled down. After multiple attempts, no one was able to fix the AC. We had to sleep in a near 80 degree unit. They brought one small fan but with the firm as a board bed and the excessive noise from the street, we did not sleep well at all. The AC was not fixed until 24 hours after our arrival. Fortunately, they did offer a small amount of compensation for our troubles. The communication was decent and they appeared to be apologetic but it really made for a difficult first 24 hours for our hard earned vacation.