Brad and Sarah were very responsive when I was inquiring about booking. I did not need to contact them during my stay. This is a Wyndham timeshare property. The property is very nice and secure. It’s a hotel atmosphere with a more homey feel. I rented a studio with a kitchenette. The room was neat and clean. As a female traveling alone for business, I felt very safe at this location. There are several great restaurants to safely walk to alone plus a little market right down the street for snacks, wine, etc. I’d definitely stay here again.