Awesome communication! Beautiful home in a luxurious neighborhood. Communication was great throughout. Guests have access to the whole second floor, and they give guests access to the property, and a key to come and go they please. I wasn't able to meet Ms. Renee this trip, but her husband Mr. Robert (aka Mr. Gene) was very sweet and took care of us. I arrived close to midnight (storm delayed my flight), and he was still up waiting for me. Once I got the key, I was able to pick up my cousin who came after me. Would stay with them again!