Airbnb was not ready by the time they said it would be - it took them 30 min to prepare while we waited. Very long response times from Front Desk. Code for the lockbox was not working for us to access key fob for elevator / room. Ended up canceling our reservation since we had dinner reservations at 5 and needed a place where we could get ready ASAP. Ended up going with another Airbnb that was ready & owners responded quickly.