Don’t expect any compromise on a refund even if it is entirely their fault, they will not do anything that would be fair or make up for their errors! When my wife and I arrived for/on her birthday the outside keypad was non responsive and it took over an hour of standing outside on the phone to figure anything out, I told them that this had ruined plans that I had for my wife on her birthday and this was unacceptable, their response was a 70 dollar refund and I had to argue to get them to go higher (refund didn’t even cover half of a nights stay) when this single event ruined the first night of our two night stay.