Our host was very cordial and assisted us in getting from the airport to the property. We met her son there, who transferred the keys to us as well as took us through the suite. Everything was clean and waiting for us. the property was conveniently located (about a mile walk to Bourbon Street. The property had adequate security and we felt safe the entire time we were there. I would highly recommend it to others. The only shortfall - it was warm while we were there and it would have been nice to have a fan in the smaller bedroom.