We met Derek outside the morning after our arrival. He was very gracious and offered any help we needed. He and his family live in close proximity to the property and he watches over it and his guests. The location in the Garden District is excellent and everything you could ask for in a short tern New Orleans stay. It should be noted that the apartment is in a older home (built circa 1900) and is reminiscent of the era, ie do not expect a 'Hilton type' experience but for what it is, its wonderful.