I booked this listing for my Bachelorette trip after COVID had been announced, thinking that by Labor Day weekend it would be better. In July, things were unchanged- I am a recent cancer survivor, so my doctors didn’t necessarily want me traveling to any hotspots. I messaged the host and requested to cancel my reservation and asked for a full refund. There were still 2 months for them to rebook, and they declined my request and only offered to give me a 50% refund. I didn’t want to lose the money, so I just kept the reservation and hoped things would get better.
The Friday before Labor Day weekend, we arrived at night to a pitch black house in a dark unknown neighborhood. There was no light on the house(didn’t work), no street numbers, nor a picture of the outside of the house to even go by. We blindly walked up to a house and luckily it was the right one. We get inside and noticed a big crack in the front door and a bed upstairs was broken. Also, the rules stated for guests not to play loud music after a certain time and the neighbor to the left, sat outside and blared his music until around 2am while we tried to sleep(not the hosts fault- I know). We saw spiders, cockroaches and a lizard in the house. In the master bathroom, we tried to take showers and the water was cold. I contacted the host and they sent maintenance to come work on it. They did respond promptly, but the issue never got worked out during our stay.They were always nice in our messages and I feel awful leaving a bad review, because I’m usually not this kind of person...But it’s frustrating to pay a large amount of money and have to deal with these things.