Vello was responsive. But I wouldn’t recommend this to anyone especially during winter months as the place is cold, damp, and not well maintained. We were welcomed by creaky floorboards, ice cold water from the taps, runny dishwasher, tripping electricity. Some were taken care of within reasonable time. More serious problems could not be fixed permanently. Second night of our stay after staying awake in the cold night we decided to vacate early in the morning around 4.00 as the electricity tripped off when we turned in the heater to beat the cold.