Devin and Danielle were great with responses and always helped/sorted things when asked. Stella, their dog is the friendliest and nicest dog i have ever been around. The cleanlinessis ok, the location is brilliant. We walked everywhere and never felt too unsafe. They provide several pages of guidance on what to do and where to eat, which was fab. Only thing we found a bit strange was the 4 pages of house rules, including taking out your trash and washing/drying your bed sheets before you leave. I guess maybe not everyone would follow common practice of cleaning up after themselves, unless told to do so.