Steven was very helpful. When our code didn’t work, he was responsive and fixed it in minutes. He has a great guidebook for nearby places. The location is great — not too far from things, but far enough to be calm. The arepas restaurant nearby is AMAZING but there’s also food places in the area so you won’t need to worry if you want food at odd hours. The bed is comfy, and so is the sofa bed! We wanted to take a nap one day before heading out again and decided to open it, and we just used that instead of the couch for whenever we used the TV when we were home. There’s a coffee maker, a toaster oven, a microwave — you have all you need, really! Only downside is that the bathroom floor is always icy cold, but that’s kind of a funny quirk compared to everything else.