Despite AirBNB policy and the American Disability Act, Joy refused a guest and her service dog. This completely derailed our vacation plans - making finding accommodations an anxiety filled one. Her only concession was, if we told earlier (which we couldn't because we had guest changes last minute) she could haved denied the guest and her service dog earlier. Either way, we was fixed on discriminating against the guest with disability, her only wish was that she could deny accommodations earlier. An absolutely disgusting person.