As I was preparing for this trip I reviewed my reservation several days in advance. I was alarmed when the most recent review indicated that Jean had double booked and left the guest without a place to stay. I sent Jean a message four days prior to arrival and said I just wanted to confirm we were booked and our reservation was in good order. I did not receive a response. Two days later - I reached out again. And again no response. I contacted Airbnb via email and customer support phone rep and indicated my concern. They assured me everything would be fine and I should arrived at the location as planned. I arrived at 6:30 pm on the day our reservation commenced (check in was anytime after 4:00) and the entire place was a disaster. Beds unmade with dirty linens. Bathrooms unclean with soiled towels scatted all about. Dirty dishes and food in the kitchen. Trash not removed and also not in the trash bin. Truly uninhabitable. Several attempts to reach Jean to resolve were unsuccessful. After hours on the phone with Airbnb we we’re rebooked in another location. Needless to say our much anticipated family gathering was off to a rough start. The apartment is in what locals we spoke to later is a ‘rough neighborhood and not desirable or safe place to stay’ so perhaps it was fortunate that we moved to another location. Needless to say - I do not recommend this venue or it’s property manager.