We planned a trip to New Orleans but Hurricane Marco was supposed to hit the day we were there. So the day before we were supposed to get there, we messaged Barret and asked if he thought it was a concern. He replied quickly that it was very likely to affect our ability to sightsee and said if we wanted to cancel he totally understood and offered to cancel on his end so we would get a full refund. We felt bad cancelling but didn’t want to risk it with the hurricane so we took him up on the offer. He was very communicative and accommodating with the whole situation and we will definitely try to book his place the next time we plan a trip to New Orleans!