Edwina and her daughter's place was very clean but our issues started the first night as we froze because there was not heat. When we called to have them address it the daughter came over and attempted to fix the heat but she kept telling us that it is a new system and at the time it is in Spanish and she is not completely sure how to use it. I asked her if she checked it before we arrived and she avoided to answer. Come to find out from a review we saw after we left, 2 weeks before we arrived people that had stayed there also didn't have any heat. She brought over a heater to be put in the living room and gave us extra comforters. The next day the heat was still not working so we called the daughter over again. She brought a man in to help her fix the heat and also brought in 2 small heaters; one for the bathroom and one for the room my friend was staying in. Before my friend and I left for the day I asked the daughter to bring a heater for my room in which she said it will be waiting for me when we returned. The heater was not there and all the power in my room was out. Once again I contacted the daughter who told me that she cannot fix it tonight as she is out and her mother is elderly but she is willing to bring candles or a flashlight. I tried to tell her a fuse blew and how to turn it back on. She said she doesn't know how to do it. After she was told that that is unacceptable I received a message stating that if we wanted to leave that night then we will receive a full refund. I asked her where are we supposed to go and the response was that if that's what I choose then a refund is being offered and the first night would have been complimentary. We did receive $40 refund for our troubles with the heat for the first night out of a $600+ bill. Saturday morning we were woken up around 8am by contractors taking apart their fence that the daughter said was supposed to be done before we arrived. When I asked the workers not to slam the wood into the truck, as it was right outside my window they appeared to not understand what I was saying and continued to slam the wood into their truck. The daughter did ask them to come back later. The night before we left I had messaged them asking if it would be alright if we left our bags in the bnb until 2pm as we had a late flight. I was told that it is no problem but to be aware that a cleaning crew will be coming in so they are not responsible for our baggage. The next day we happened to be there when the cleaning lady came in and she said our bags were not in the way and not to rush as there are no guests scheduled to come after us. While my friend and I were out I get a message asking when are we coming to get our bags because once the cleaning lady finishes the bnb will no longer be accessible and they wanted to make sure we don't use anything in there after it's clean. I told her all we're going to do is pick up our bags and go. They wanted to move our bags to their house. I told her not to do that as they had stated that they are not responsible for our bags. I asked about the agreed upon time of 2pm. We had to come back early and go to the airport very early because either Edwina or her daughter had changed their mind. I'm not sure which one was emailing me towards the end, they never specified. Lastly their place is NOT minutes to the French Quarters, it is at least a 15-20 minute drive.