Airbnb had to cancel our reservation as Sonder was fully unhelpful. The customer service/representative wasn’t able to locate our reservation (though I provided my name, confirmation code, email, etc.) and I asked to be connected to a manager or anyone with authority and received nothing. I was told they would get back to me in 24 to 72 hours. Meanwhile, my friends and I were stranded in random cafes/on the streets of New Orleans (we are not from the area or anywhere close) for multiple hours, lugging around our luggage, until we finally ended up deciding to get a hotel room (which costed hundreds more than we were planning to spend). I am utterly disappointed with the service from Sonder and feel disrespected that management hasn’t reached out with any communication nor apology. I would give this experience a 0 star rating if I could.