This is my first and only negative review for an AirBnB host. They took weeks to respond to my questions prior to check in (red flag).
We had to evacuate New Orleans early due to a hurricane and the host promised to refund for the night. Weeks later they refused to refund the night due to “broken furniture.” There was only one piece of furniture that broke when I sat on it and I notified the grounds keeper immediately. He assured me it wasn’t an issue even though I offered to replace it. The piece of furniture was not close to the nightly rate. When I asked for a receipt or photos of the broken furniture, they refused.