Chris was very responsive and helpful in getting us settled, and the apartment is exactly how it looks in the photos. It's a really beautiful, very clean space with tall ceilings and on a major (but not too major) street. Some of the best food we had was just a few blocks away at Baccanal, likewise the best coffee was also the closest (Cafe Solo). This is at the far edge of the Bywater, which seems to be developing quickly—a plus for us as walkers, since we got to see more of the neighborhood (with crazy-charming brackets and details and colors on even the smallest houses). Once we were settled we didn't see or hear Chris and Jane at all, though we were out all day every day, but I knew I'd be able to reach him by text easily, an he was able to accommodate a later checkout since our flight didn't leave till evening with no problem. All in all a great stay. No muss, no fuss.