Long story short; looked nothing like the pictures, tons of flies, blood on sheets, no bath plug, jets didn't work, musty smell, no hot water, extremely humid, bed sheets were itchy and felt wet, basement exit door always open, trash piles outside the basement exit door, the laundry room was dirty. Hosteeva Refunded me for our 2nd night (which we didn't stay) and the cleaning fee.
We intended to stay for two nights and possibly extend longer, however our first night was less than ideal. We pulled up to a very large house with good parking, it was easy to check-in, the entrance room was very nice.
When we got into the basement, the entire basement had a very "dirty" feel to it. It looked runned down tbh. The basement exit door is regularly kept open and the entire space often smelled like Marijuana, the smell unfortunately enters your room too.
Getting into our room was easy. We noticed a musty smell and the flies right away. It felt damp in the room, even the bed felt damp. It was SOO humid that even the sugar for the coffee was chunky and wet! The outlet by the TV was hanging off the wall. The room looked runned down. We decided that despite the flies, musty smell and damp bed, it was worth it for the jacuzzi bath tub.
When we discovered that there was no bath plug, I immediately talked with the management team and they said they'll relay the problem to someone else in management the next day. However at this point, we didn't even want to stay our second night that we booked!
My mother and I used her socks to plug the bath tub and when we went to fill it up the water was cold, like a swimming pool.
We gave up and decided to go to sleep, when she went to pull the covers up she noticed the blood stain on the sheets. Idk how many flies I killed with the paper towel roll..It was a lot. My Mom said that whenever she used the toilet they'd land on her leg. And I killed one small roach.
I took photos of everything and shared the ones they requested to see.
Hosteeva called me right away, they were amazing to work with. They thankfully refunded me for the 2nd night and cleaning costs, so we didnt lose money for leaving early. They asked us not to leave a review, because they were giving us a refund. But I don't think that's very honest, people deserve to know if a place is crappy. And it's the responsibility of management to host a space that is nice if you want good reviews.
Truthfully, if we had a place to go that night we would've left. It was so gross and I felt so itchy. It was just not ideal. We had just flown into town for the death of a family member and really needed a safe, comfortable space to relax in and this really made our experience in town harder to handle.