Dana was very responsive. When we got to the cottage it was a warm day and as a result it was very warm inside. We looked all over for a thermostat but couldn't find one. I messaged Dana and within an hour or less she was able to make it much cooler and we didn't have to have the temp inside adjusted the rest of our stay. The location is amazing just a short 14 minute walk to the French Quarter we never once took an Uber to get there. The neighborhood also felt save enough to come back very late at night, with a buddy of course. Will definitely stay again.