The home is beautiful, quiet area, outside area is great (very warm pool), a lot of beds/baths, and great living room for large group. I don't have anything bad to say about the house. Four things bothered me. 1) I booked early in advance then COVID came in March I reached out in late 2020 to find out what the cancellation policy was because several people backed out. I was told I could cancel by a certain date but I would lose half of my money, close to $3k. Or, if I got COVID/airports closed, I would have been refunded the full amount. 2) Before I checked in I was curious to see what the rate was vs what I paid. It was ~40% less because of COVID. I wish they would have been a bit accommodating and lowered my fee, similar to what hotels do if the price changes. 3) Two guests had a late flight and I asked if they could check out a bit later. I was first told check out time was at 11:00am to give the housekeepers ample time to prepare for the next guest’s arrival. However, the host said they could help by allowing us to keep luggage at the house until 12:30pm at the latest and steer clear of the housekeepers when they arrive at 11:00am. I contacted the host the night before checkout and asked if the two guests could have until 4 pm because their flight was after 7pm. I was denied so I asked what the cost would be for a 4pm checkout. The host said they could offer $300 for a late checkout, yikes. They had no one checking in and the two guests with late flights would have stayed outside, away from the cleaners. BTW, no cleaners showed up at 11am. The host made a good profit on me and could have offered a later checkout. 4) My daughter left one of her airpods. I contacted the host and asked if they could let me know if the cleaners found it. The response "I'm sorry to hear you forgot your daughter's airpod. I'll check with my housekeeping team to see if they found it. From there, we can ship it to you if you have already left town. We charge a flat $50 - $100 shipping fee". OMG, $100 to ship an airpod? I expressed my disappointment and was told "I'm sorry about the fee, but it covers the cost of shipping the item, as well as the time it takes to pay the cleaners/property manager to ship the item. Really?