We found the process very smooth from questions we had before booking, to responsiveness post booking. They accommodated us for early access since place was ready early, so appreciative. Was happy to know there was an option if we needed to drop bags early. The pool looked lovely, was actually warm enough we just didn’t have time to try it out. Everything worked well, we had no issues. Several of our events were close by, and there are some really great places to eat and drink walkable in Bywater, we really liked the area. We highly recommended as a place to stay to several people while we were there. No issues with getting uber whenever we needed it - even 4:15am!