I really wanted to like this place. In 2019 I had stayed at another BNB nearby that was lovely. This one was closer to the Quarter and bigger with even better reviews and acclaimed amenities, I was optimistic and excited.
When we landed I opened my phone to check for check-in codes and the like as is typical. I had affirmed with the host that our late arrival around 11pm would not be an issue. The instructions said we would be messaged the relevant information, but we had nothing. I quickly messaged the host through the app before we disembarked to see if I could avoid calling at the late hour.
Unfortunately by the time we arrived I had nothing and had to call the host so we could get inside. Alright, mistakes happen, we had a room, a bed, and a roof. No harm no foul.
The first issues arose right away, the bedding was mostly clean, but the mattress cover and edges were spotty with hairs interspersed (but we're human, I was willing to overlook it). The wi-fi name and password did not match anything available in the property. The one we could pick-up could not be accessed with the provided password. There was nothing listed in the common areas. I did not contact the host for the proper wifi information.
I quickly found out that the bathroom was full of loose and cracked tiles, the toilet paper holder was barely int he wall, and the bathroom door didn't even shut (the door plate was also in sorrowful disrepair). Luckily I was there with my boyfriend, but even so there was a good 3-4in gap in the door.
Even in a historic home, there is a certain amount of upkeep and retro-fitting you need to do if you're going to "update" things, and it didn't appear it was being done. Such as properly supporting the new tiling on the bathroom floor to account for the inevitable sagging of the old wood.
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We got up early for brunch, but figured we'd grab some of the grab and go fare to tide us through the day. But by 8:30-9 there was nothing (on either day) so we went without. I scoured the listing to see if something had changed but it had not.
We managed to blow a fuse while getting ready in the morning even while following their directions on how not to. I did message the host about this, and it was fixed in a reasonable length of time, it is unclear how long it took because we were out of the building.
We grabbed a pop from the machine outside (which shorted us a quarter every time) and went about our way.
There was a severe lack of signage for directions in the BNB, it was unclear if the hot tub was allowed to be used or not, it wasn't clear where food would be if they had what they said they would. We did not see a host the whole time we were there and by the time I messaged about the breaker needing flipping, I was tired of messaging to ask for help or directions.
We left at 5am on Monday the 15th, but did not received check-out instructions until 8am. I was assured anything we missed doing would not be an issue, but had I received them the night before, as is custom, I would have happily made sure every request was followed.
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Like I said, I was very excited to stay here, and I was willing to overlook a lot as I've stayed in many AirBNBs of varying quality. But for what was promised, and what I've experienced for a similar price point, this property and management needs some work.