Sonder made a request to change to my reservation within 3 days of my checkin. There had been a leak in a couple units so they asked me if i would want to stay in a different location they managed, but it was much further away from the area where my work convention was being held. I asked the representative if I declined the request, if I could still stay in the original space. They said they would “figure it out.” So I declined it. I reached out more than 4 separate times between then and the day of checkin. No response. My flight landed at 10pm, which I notified them ahead of time, many days in advance. I went to checkin and enter the unit, it didn’t open. There was no front desk, and their 24/7 customer service number rang and rang and played waiting music for over 20 mins, no response. I contacted airbnb and finally, magically, after I did that they contacted me and said that because I had declined the change in units/venue that they were supposed to issue a full refund. Something they could have done days ago. So I was stranded in new orleans at 11pm at night and expected to find a place to stay for a week… good luck with this company.