I was very disappointed from the moment we pulled up to the unit. It was difficult to find (no porch light) and in an unsafe neighborhood. There were no codes given so I had to call the host multiple times. Prior to booking, we did ask the host if there would be a lot of stairs in the unit as we have elderly parents. We were assured that there were “only a few steps to get inside the home but once you’re inside there are no more steps”. As soon as we opened the door to the unit, we were met with a steep staircase. My mother has asthma and was wheezing by the time we reached the top. This was only the tip of the iceberg! As we walked into the unit to examine the rooms, we realized there was NO king sized bed or two full beds. Instead it was another queen and two twins. There was only 1 dry towel and 2 hand towels for 6 ppl. No soap or cleaning supplies. No extra sheets. No batteries in bedroom remote. And we had to replace the batteries in thermostat to get it to work.