Lauren was a terrific host. She responded immediately to any issues or questions (she also has a co-host who stepped in quickly too, not that I had any huge problems). Be aware that the cooking facilities are limited (there is a microwave and a small fridge, with utensils, a few bowls and an assortment of glasses, a big table), and the unit, while large, is a bit dark. But unless you're sitting around there all day, which, this being New Orleans, is unlikely, that's not much of an issue. There is a strong reading lamp by the bed. The unit also comes with an outdoor sitting space and an extremely sweet dog. The Bywater location is fabulous for food, entertainment, and just hanging out (my specialty).