This place has a lot of potential but the actual stay such a disappointment due to broken amenities, a lackluster responses, and an overtly convoluted system to get in touch with anyone.
First, some pluses:
1) the spaces are huge, and clean, the bedroom comes with two giant walk in closets and a huge shower.
2) it comes with a modern and fully equipped kitchen.
3) the neighborhood is pretty touristy and convenient if you just wanna get drunk and get crunked, step into the lobby and you’re gonna find lots of tourists/ families/ spring breakers ready to do the same. It’s not my vibe but I understand that that’s what ppl come to this city to do so if all you need is a big space to nurse your hangover, then this place is for you.
Now some stuff I wish I’d known.
1) the very modern apartments are built inside a very old and outdated hotel - the elevator is going to be trashed, and there will be certain things that’ll just remain permanently broken, so if you’re looking for a long(ish) stay, this might not be worth your dollars, for example -
2) the AC system is central and it’s broken - when it’s on it’ll scream like a stove kettle - it was a problem that I’d repeatedly complained about, and each time I was greeted by a customer service rep who said they’d right on it, followed by either zero response or a mysterious text that says it’s been resolved.
3) most of the outlets in this building don’t work. Again, multiple requests met with friendly reps on the other side of the world who show a lot of empathy but cannot actually address the problem. They might send a concierge to come check, who has no ability to actually fix anything aside from acknowledging that it exists and maybe an electrician will look at it.
4) finally one of the concierges concedes that multiple units are having the same complaints but there’s just very little they can do.
5) after multiple attempts to contact customer service - which you have to do by downloading the Sonder app - and there are no tickets and the chats disappear at the end of each interaction - so if you wanna follow up on a problem you’ll have to log into the app (which is buggy btw) and find another rep and fill this new rep in on where you were with the requests and watch this rep try all the steps that already didn’t work. Sometimes you’ll get disconnected too. Finally someone was kind enough to offer me reimbursement but logged off before I could find out what that means or how.
6) today, a whole week after I’ve moved out of the building, I found out that the reimbursement for my inconveniences was a whooping $75.
7) I have found a much cuter place elsewhere in the city from a local host.