We booked a 3rd/4th floor room in building A as we wanted to safely see New Orleans and had our four month old with us. When we arrived, the desk agent had to scramble to find a room as our reservation was not entered into their main log. We were given room 2 on the bottom floor on Burgundy with nothing more than plexiglass between us, a rowdy crowd, and a 1am gunshot followed by a procession of police and fire vehicles. When I point blank asked the desk agent if be thought that was an appropriate or safe room for us and a baby, he avoided answering. We were able to have our room switched on day 2 to room 17 on the third floor... which had apparently been available the whole time. This room was more agreeable as far as safety and noise but had no hot water in the kitchen sink and pills and other junk all over the carpet and coffee table. When asked if we could have the room vacuumed or even be given the vacuum to do it ourselves (again, we traveled with our crawling 4 month old) the cleaning woman rode the elevator up without so much as a word as she played on her phone and gave me a vacuum and disappeared. The woman at the front desk who's name I'm embarrassed not to know is the sole redeeming factor of this stay. She was amazingly personable, attentive to every guest that came her way, and was on top of everything. She deserves a raise and gets 5 stars.