Jackson was out of town when I arrived, but she made the access easy and was always available to provide information when I called. When we did meet, she was gracious and welcoming. I visited during Mardi Gras season, so the access to public transportation was crucial. The apartment is as pictured and the kitchen was decently stocked. Only real downside: As women in an unfamiliar city, it felt weird to have curtainless windows on the front door and in the kitchen (as shown in pics). The view is nice enough but privacy should be an option at night because the spot is surrounded by other apartments. It's also really small, so be sure it's fine with you to not have a living room space or couch.