I represent a nonprofit organization that was planning a retreat in New Orleans. Due to the omicron CoVID surge, medical students were not allowed to travel and we needed to cancel the trip 6 days prior to the booked time. This property his behind the AirBNB policy that CoVID is not an unforeseen event. Now, a decent host would have worked with a client to find some sort of accommodation…. Not Heirloom! They kept the entire $3000 we paid because it was 6 days notice, rather than 7 days notice. We only had 2 days from the initial booking to cancel and get our money back, which is crazy considering we booked a month ahead of our expected trip. We had no way of knowing that the students would be told they could not travel in January. I understand that this was their policy, but a company that makes so much money on rental spaces should show some compassion and understanding given the circumstances. Every single airline refunded the trip due to the circumstances. I have never experienced so much indifference from a business. Our organization will never book through this company again, and we have already forwarded an email regarding our experience to every business we work with. This is a company that simply does not care about the people they rent to. Do yourself a favor and do not book through this company.