Sara texted me before I was to arrive to make sure I had everything I needed. I had a little problem (my own clumsiness) getting the key out of the lockbox, but once I figured it out I was able get thru the other locked doors (the gate plus two locked doors made me feel vey safe!) The room was just as pictured and had everything I needed to use as a base for exploring Mid City., especially without a car! I never met Sara or her husband, but she was quick to answer texts, which was just fine, plus she had a folder with areas to visit. As another reviewer mentioned, a light in the walkway would have been helpful, but my phone light worked just fine. They also had video cameras installed, so very safe and secure for a single female traveler, I walked the streets at night and felt secure.