This was the worst experience we have had with airbnb. Unfortunately we were unable to get access to our unit. Barbara was not responsive to our messages and we never got proper check in instructions. We ended up stuck outside for hours in the cold weather. Eventually we had to contact airbnb to cancel and refund us. Then we had to find another place last minute and I ended up getting sick from being outside for so long in freezing temperatures. It completely ruined our Christmas. We do understand it was Christmas eve which was probably the reason why our host was too busy to respond. However, they did commit to having guests and should be able to follow through.