The property in the Marigny was a huge disappointment, they never disclosed that the pool was closed until we arrived. Initially they were responsive about moving us to another location but this is where things broke down.
We kept speaking to different people every time we chatted with them via the app. We were told different things by different people each time and were left without communication from 9-2pm though we kept messaging for next steps until we finally called them at 2pm. They tried to put us in a different unit than the one we agreed to the night before and we just wanted a refund. They refused even though we were offered one from a previous chat ( have all the screen shots) and we finally just called air bnb and thank god they took care of it.
This situation was a huge disappointment and honestly the space was unkept and kind of dingy ( not in the endearing Nola way). Will never book with this company again but grateful Air bnb has integrity to do the right thing when properties won’t.