Jenna was always very quick to respond to all of our questions. The house was exactly as described and seen in the pictures. The neighborhood was great for us (3 women) as we all grew up in a city and are street smart. We felt safe inside the house. It fit the 3 of us great and made us feel like we were really experiencing New Orleans. It is 4 blocks from the french quarter and the bikes were awesome for getting around. I would definitely recommend.