We loved our room and stay at Sonder New Orleans, however, we had a situation where our flight was cancelled and we were unable to get to New Orleans until the next day. We had reached out to Sonder directly to see if a refund for that one night only would be ok and they would not accommodate this request at all. We had to reach out to airbnb support as well with proof our flight had been cancelled and switched to the next day. Sonder would still not refund for the one night stay. I found this to be a little unacceptable considering our circumstances were out of our control. Just a little heads up for anyone traveling here since flights have been unpredictable lately, it may be better to stay somewhere that will accommodate a situation like this. Other than that, our room was great! We also loved the fact there was security 24/7 and a code to get into the building as well as your room.