My complaints are not for Airbnb, they had great customer service in helping with this catastrophic room.
There is black mold present in multiple spots throughout the room (vents, grout, etc). Along with other rooms that my friends were staying at in the building.
I stayed on the 4th floor and could hear everything happening on the street. It felt like the windows weren’t even there to block sound. The 4th floor also smells of mildew throughout the entire floor and room.
The bedroom curtains didn’t keep out any light either if you prefer to sleep in a dark room.
Lastly to note, the 1st and 2nd floor of the building are vacant and have several busted windows - i.e. who knows what is flying in there.
Sonder was very fast to communicate and understanding of the situation however I would not recommend this a place to stay.