Communication with Asia was very easy and quick. She was able to answer all of our needs. We had a big group coming in and she was very accommodating. The place is exactly what you need for a place to crash. Plenty of room for our large group if you're going to be out and about all day. She worked with us and we arrived a little early on arrival, but very understanding. The place is walking distance from everything! I locks on the individual suites were very reassuring since it's a shared building. I felt very safe the whole stay. If staying here, keep in mind (as she has explained it very well in the description) it's shared, but it's a great way to meet new people.