If I could give a zero star rating I would. I am a frequent traveler and Airbnb guest. Unfortunately, my stay with Sonder at The Jung in New Orleans was by far the worst Airbnb experience that I have ever had. After a long day of travel, I checked in to the apartment at The Jung at around 1AM and quickly realized that the cleanliness of the apartment was not up to standards. We found food on the carpet, crumbs underneath the furniture, stains on the sheets, and FINGER NAIL clippings on the freshly folded towels. I immediately submitted a ticket (and photos of the issue) within the Sonder App which claimed to provide 24 hour service (received no response) and visited the concierge downstairs to be relocated. I was eventually relocated to a new apartment at around 2:30AM however, this apartment still had major issues with cleanliness including stains on the couches, stains on the sheets, and damaged furniture/artwork. I called Sonder customer service and spoke with a representative who was only able to offer a minimal refund for the cleaning fee and promised that a manager would contact me within 48 hours to discuss how to rectify the situation. I have waited patiently for a call however, it has now been 9 days past the promised window and I have not received a call from Sonder. If you value cleanliness and good customer service, do not stay with Sonder. Instead, patronize a local resident (not this corporation) and stay at an apartment where you will be valued as a customer and receive the accommodations that you pay for.