Phil was beyond accommodating. The hotel I had booked with called me last minute to inform me that they were overbooked and didn't have a room they could put me in at either of their hotels so about an hour before I made it to NO I had to find something. it was very last minute and I was hesitant aboutbooking because I had never stayed at an airbnb before but I was very with my choice. everything was as it should be and I had a very nice stay. definitely would stay again and would definitely recommend