arrived at 4 pm, checked our arrival details to retrieve the key. couldn't get the lockbox on what we thought was the correct one (the gate/door on the left of the house right at the address on the house) marc called, texted that we count get the lock open and would she call us back. I called and texted next, a postal worker came by and offered to help, he also had trouble with lock, he than came back and suggested we look at the other side (right side of the house, other gate/lock box) we finally got it open. We didn't hear from Teresa until about 5:30, but never asked what the problem was. I moved items off the counter to the window sill behind the drapes and once we departed, we received an email from Teresa telling us her cleaning lady of 10 years couldn't find the soaps- other toiletries... it felt a little accusatory, we responded with their location. no communications, no communications during the week either. photos available, of pet hair and couch