We only briefly met Virginia (she had gotten 'stranded' in Chicago with cancelled flights), but her responses were very prompt & clear. She was also very accommodating to help us with our luggage storage.
The room is excellent! The rental is fully private - there is a bedroom, full bathroom AND full sitting area - all well decorated, clean & comfortable. Location is super close to the hopping stretch of Frenchman street &/or easy saunter into the French Quarter. Would certainly recommend this place & for future stays.