Communication with Juanita was stellar. While we never met face-to-face, she was very responsive to my inquiries and questions. Check-in and check-out were as easy as I've ever experienced, simply using a lock-box with code that she provides. Providing snacks and drinks in the fridge was such a nice added touch--it really made for a remarkable experience. The apartment is in an older home, so it should be expected that small things like the water pressure being lower than what some might want, shouldn't be a surprise. But the apartment was very clean, the kitchen and bath are new and the king-sized bed was very comfortable. Thank you Juanita.