During our stay at 803 Barrone Street in New Orleans, one of the people staying in the property was bitten severely on his head, neck, torso and arms from bedbugs after one night in his room.
We got in touch with yourselves about this and you offered to relocate us. However, this wasn’t a viable option as we were at a rehearsal dinner that night and a wedding the next day. Additionally, this trip was a vacation, so the upheaval involved with this option is hardly what you would want during a holiday.
As you may imagine, the person bitten had an awful experience as the bites were extremely irritating and uncomfortable, resulting in them experiencing itching for several days, including the wedding, which was the main purpose of our trip.
The solution you arranged was the provision of some new sheets. However, we felt this wasn’t right nor appropriate given that there was a strong likelihood the bed bugs were possibly located in the mattress. Additionally, the person effected wasn’t happy to take this risk, due to the likelihood of getting more bites or aggravating existing skin.
Furthermore, on the night of our arrival (approximately 3rd Aug at 0030) we experienced issues getting into your property, which was the result of you issuing me the wrong access code for the keypad. As you instructed me during the week prior to our arrival, you issued me an access code via email. On our arrival, I entered this code and it did not work, which was highly inconvenient given the amount of travelling we had experienced that day. As such, our friends, who were getting married in New Orleans, had to contact you with their US mobile number. After an hour, you then issued the correct code, which eventually gave us access to the property. We felt this was pretty bad service given the inconvenience this caused us.
Overall, your place was great and the location was ideal. However, I felt as if these two issues, noted above, really impacted our overall experience. Had these two issues not been experienced, I would ordinarily recommend anyone to book this place if you're visiting New Orleans. It's just that these two problems tarnished my overall view of this property.