Had a problem with internet not working and they responded ASAP. First time in NOLA, location was awesome. Older house(like everything else in Orleans), but was well taken care of , new appliances, fast internet, all tvs( one in living room and one per bedroom) could stream. Lock on door used a code that appears to change between guest so no worries about someone walking in. Close to a party area, so expect some late night noise which was more entertaining than anything.