If I could give this place 0 stars I would. By far the worse experience I have ever had with a rental. We were told by Vacasa that early check in was not an option, as it would interfere with the cleaning staff getting the room ready for our stay. We understood and appreciated that and checked in exactly at 4pm, only to find that the room had NOT been cleaned at all. The bed was not made, there were used bath towels on the floor and another hanging up on the door, dirty dishes in the sink, sofa bed partially pulled out, and more. We immediately messaged and called Vacasa and were told they’d look into it and that they’d call us back in an hour.
After about 2 hours going back and forth with many staff members at Vacasa, our stay was canceled and we were told we’d have a refund within 3-15 business days. A complete mess and very inconvenient. The place also didn’t seem safe. They offered to find another place for us that was another Vacasa property but the places were really far out.