First of all, I haven’t taken the services at this villa. But since I can’t give overall rating straight , i have to rate for cleanliness, checkin etc which might not be 1. I reserved this villa for a weekend 01/07 - 01/09. And due to 3 members in my gang of 6 tested positive, i have requested the host, Kristi, for an exemption and a full refund for which, out of almost 10 calls and few messages, i got NO response until i opened a dispute with my payment service. The request for exemption was denied and I got a response saying to reach out to Airbnb directly.
I would recommend host would be more communicative and reachable. Please provide a direct line to reach you rather than the rental agency number. I have called you atleast 10 times of which i have left a message to your front desk lady and a phone number for call back. You haven’t called me back yet. The response i got back from you is after 2.5 days when i opened a dispute with my payment service. Hope you will be better for the other customers. Thanks!!