Jeff is very responsive. We were struggling with the keys, but Jeff got on a virtual call and helped us get in. He also let us extend our checkout time even though we gave him a short notice.
The apartment is really beautiful, exactly like seen in the pictures. It was a perfect setting for our get together. We loved how close it was to the French Quarter as well. Would definitely recommend this for large groups wanting to stay close to the hustle and bustle of the city.