Nice Location but….
Let me first of say that this Airbnb was in a perfect location for our trip to New Orleans. The unit was very clean with nice décor and top of the line kitchen appliances. The bathrooms were amazing and the beds were extremely comfortable. That is where it ends and the horror story begins. First off, I looked at several Sextant properties and chose this location for several reasons. I paid for early check in only to have to wait until almost the regular check in time due to the unorganized situation at the front desk. Tanya stated that the key would be waiting on me in a specific location upon arrival. There was NO KEY and NO ONE at the front desk to assist. Bummer number 1! There is a sign stating to call the number for assistance however when calling the number, you don’t get an individual, you get to leave a message and wait for someone to call you back. I was told to contact Tanya however the number to reach her is the same as the number on the sign at the front desk. I also sent Tanya a message on Airbnb messenger and she replied HOURS late with the same reply each time. “Let me contact someone and get back to you”!..Well needless to say, she wasn’t very helpful. Once I finally got someone to come to the desk and give me a key to the unit, I proceeded upstairs. I was told the location had a roof top lounge area prior to booking. Well there is a rooftop but it’s not a lounge area. There was no furniture present; just open roof space. Bummer number 2! The listing clearly states there is an iron available in the unit. Well guess what…NO IRON anywhere! False advertisement. Bummer number 3! I contacted Tanya for fresh towels only to be told she would ask housekeeping to bring some by the unit. Let’s just say, I’m still waiting on Housekeeping. I ended up catching someone at the desk downstairs to get fresh towels and washcloths. Bummer number 3! I could go on and on but I won’t. I had really high hopes for this unit but it was a major failure. I give it a 3 out of 5 stars at best and those 3 stars are for location and décor ONLY! Everything else needs a MAJOR overhaul and the communication with Sextant or Tanya or whomever needs to be revamped. No one wants to deal with all that after traveling all day as it will surely put a damper on your vacation.