Let me get this out of the way right now: cockroaches. My partner, myself and my infant son stayed at Ariana’s place for 1 of 3 nights we had booked. On the second night, a large cockroach visited us while we were eating dinner. We promptly checked all our belongings for more roaches and then left this property. While we were leaving we saw many other large roaches on her lawn and parking space, where you will be walking during your stay. She later let me know roaches are just part of living in a big city ... but to us, with a baby especially, this was a health and safety concern.
From past experience, we were worried the situation would escalate to a problem if we brought it to Ariana’s attention. Specifically, we were worried that she would not admit if there was a bug problem and would give us a hard time about leaving. Also, although Ariana had said it was no problem to have a parcel delivered to her home for my son we were worried we would not be able to receive it the next day. For these reasons, I felt we could not approach Ariana about the issue the night it happened.
When we did reach out to her about the issue, Ariana was quick to respond but was not compassionate. Rather than be understanding about our concerns, she demonstrated she was not approachable on the issue, by telling us that we cost her a night’s booking, without her even considering the costs we incurred (ie, hotel fees, gas, approx $80 of spoiled groceries) nor our inconvenience (ie 2hrs of looking through our belongings for more bugs and then looking for a hotel until 2am where my infant could finally sleep).
Additionally, there are so many checkin and checkout rules for this place. I’ve never seen anything like it. Even with the bug issue we encountered, we followed these rules, cleaned up after ourselves, and did what the host requested. The only exception was that, although we put the towels in the wash, we did not run them through the wash for her, because we were not willing to wait with an infant for the load to finish in the middle of the night. Still, Ariana gave us a hard time saying we didn’t do enough.
Like I said we only stayed here 1 of the 3 nights we had booked. We asked the host for 2 nights reimbursement and she only gave us one even though the conditions were unliveable for 2 nights.
Bug issues can be solved, apologies made and reimbursements given ... unfortunately this host was not interested. She will say we were at fault for something or another (like over filling her provided garbage pails and not notifying her soon enough ... we were on vacation and had a bus to catch) but honestly we did more than could be expected and still received attitude from this host. Because of her I would not recommend this place.