The house is fine, but Sonder made some aspects of this stay very unpleasant. First off, I booked through AIrBNB, but Sonder messages you a link to checkin through their site. Sonder will not send you check in instructions until you go through their site, adding another layer to the process. Once you get to their site, they tell you that pics of your ID are required, along with a selfie. However, it’s not a selfie, it’s actually a biometric scan of your face, which is just weird. I called customer service, but they would not waive this requirement. They repeatedly told me that biometric data was not captured, but their site even contained a disclaimer stating how they use/store your biometric info. If you don’t give them the biometric scan, they will cancel your stay. FYI - I offered to send a selfie holding my ID, but they wouldn’t accept this.
Sonder also has a no firearms policy, which is absurd, especially in NOLA…
Anyway, you enter through a very narrow side alley, which is muddy. There are no doormats, so you’re just stuck with muddy shoes.
When we arrived at the unit, the door was unlocked, which was a little unsettling. The door was completely blocked by a huge bag of dirty linens.
The house was fine. Don’t plan on cooking much, because you will be annoyed by the lack of kitchen basics like a baking sheet, or a colander.
The unit a bit sterile, but still nice enough.
I’ve never left a negative review on AirBNB, but I was so unimpressed by Sonder, as an unnecessary middle man, with strict rules, and lackluster service.
After speaking with customer service, and getting nowhere, my wife asked me to request early check-in, which I was sure they would deny, and they did… no big deal.
If I owned this property, I would fire Sonder immediately