This was by far my worst Airbnb experience. The apartment’s layout and furnitures were not the ones pictured. Despite what Sonder kept arguing, they were not “similar”. Plastic outdoor garden chairs are not “similar” to the beautiful ones pictured. A totally out of place sofabed in the living room was not similar to the nice little lounge chair pictured. When we complained, we were offered to move to another apartment which was much further away from the center, smaller and cheaper. We were not offered to be reimbursed for the price difference but only offered $15 for a uber. We refused but because Sonder is so disorganized and incompetent, they moved us anyway and when we came home that night we were locked out at 11pm in the cold. They could not figure out what happened and gave me wrong codes until I finally got someone who knew how to give me the correct ones. This happened a couple of more times where we got locked out because they never really figured out how the system works. This company is very much like WeWork and trying to build up equity value by growing fast and scamming its customers. Soon it will scam shareholders too. Be sure to be neither of them!