I brought my Bachelor Party down to New Orleans & we stayed at the Shotgun Double House. Had an incredible time all around (it was also during Mardi Gras), but at the actual house, some of the amenities were not up to par or as advertised. It didn't stop the celebration, but definitely was disappointing. Graham was super cool, responsive, and actively made sure he could help rectify as much as possible. His efforts were sincerely appreciated, and overall, the greatness of the trip outweighed the bad, but the bad still needed to be addressed. Graham stepped up, and that's all you can ask for.