Carol and her husband were friendly and helpful upon our arrival and for the majority of our stay. They allowed us to park our car at their home before check in and after check out, for our convenience. They provided helpful tips for public transit, as well as pointers on activities around the city.
A major issue we had was getting locked out at 11pm the night of our stay. We'd been given two keys (front door and bedroom), and when we arrived back from exploring the city that evening, the screen door on the front door was locked. We tried our keys on the screen door, all the house's other doors, called Carol, texted, messaged via the air bnb app, rang the doorbell many times, knocked on doors and windows, and called out loudly that we were locked out. Carol and her husband never responded or addressed the situation the next morning.