Communication with Gail was outstanding, she very promptly answered messages before and after our arrival. As far as check-in, it could not have been easier. Gail was out of town when we arrived and for most of our stay. Gail's place is beautiful (just as pictured) and conveniently located to everything. We had a rental car so I can't speak to public transportation. The backyard setting is cozy and bright but during our stay the weather did not allow us to use it as much as we would have wanted to. Gail knows the area well and her suggestions of restaurants and things to do were perfect. If we are ever in the area again we would not hesitate to book Gail's place again.