I really enjoyed my stay here at the Fleur de Lis mansion - the architecture and decor are charming, and the furnishings were clean and comfortable. The location is only a five minute walk from the convention center!
Although they made a mistake with my booking (accidentally double booked), Lauren was extremely communicative and accommodating. They found me a different room in the mansion for the first two nights, and put me up in another hotel for the third night. Mistakes happen, but Lauren showed real professionalism when she took care of things right away and worked with me to make things right. It is clear she cares about her guests and takes pride in her business. I would absolutely stay here again if I visited New Orleans again!
Last but not least, a shout out to Rome, who manages the front desk and takes care of your check in/out. She was incredibly kind and friendly, and even met me at my second hotel with my luggage.