First the positives, we stayed in unit 403 and location is great and despite being in a super busy area we really didn’t experience any street noise that was too bad. The space was simple but nice and the pictures seem to represent it accurately.
Next the negatives, after we checked in we noticed there were termites in the bedroom window sill. I messaged them through there own app and through Airbnb about it. I did not receive a response until a day later via phone call. They blamed us for checking in for not being able to take cate of the problem before we arrived, mind you we didn’t check in until an hour or two after the allowed check in time. They came in and placed some sort of trap over one of holes where the termites were but did nothing to address the other holes in the same window sill.
Our neighbors were very easy to hear, like they were in the room with us. The neighbor against the bedroom walls had two small dogs that would bark and cry the entire time they were gone and it was so loud there was no way to ignore it. I messaged them multiple times about it and never received any response. It was especially frustrating because dogs are not allowed and they made that very clear multiple times.
I guess there are good and bad things about the place but I feel as though the management is the real issue.