The place was very clean with excellent communication just after booking and before arriving to see if you had any other questions about the location or if you needed any other tips during your stay. I did not ask anything during my stay, so I don't know how fast you would have gotten a reaction, but the fact that I was contacted before my stay gave me a good feeling on this. The location is perfect to get to the French quarter and the rest of the city by public transport, which is pretty cheap for $3 a day. In the shower there are also definitely enough towels and different kinds of shampoo to choose from. Definitely a very nice place which I recommend wholeheartedly!