Absolutely DO NOT STAY here. The location is magnificent and there's no other positive. Safe yourself the stress, and stay somewhere else.
Unresponsive: As mentioned in other reviews, it takes a massive effort to get hold of anyone. Towels took a full day to drop off, and blankets took 2 days. When I asked them to please drop within a few hours I was told "we have 96 units to turn over".
Lack of maintenance: We experienced a water leak from the 2nd into the first floor, a staircase that is a total safety hazard, (see Dec 2021 review) and a lack of hot water many times. I understand it's an old house in the French quarter but this was just a total lack of care.
Bait and Switch: We booked due to the ability to accommodate our group of 14, but upon arrival - we were locked out of the carriage house (which is on the listing). Instead we had to cram in on air mattresses into the main house after basically having to beg them on the phone to resolve the issue in some way.
Uncooperative: In an attempt to get a resolution, this host was totally uncooperative. As a large property company, they know how to play the game, and that's exactly what they did. I'm fairly positive the rating is only this high with some fake "stays" to boost ratings. They also tried to money grab after checkout with a falsified damage claim.
The comparison made by our group was like living in "Lord of the Flies" and I can't think of a more accurate description. Just stay away, no matter how tempting the location may seem. In 8 years on this platform I've never had remotely as bad of a stay.