WORST AIRBNB EXPERIENCE EVER!!! Avoid this place at all cost!
We showed up to find the house we rented had no power. Its September, in New Orleans, and over 90 degrees in the house. I called “the host,” which consisted of a telephone answering service based out of Houston, Texas. The lady on the phone sent a “technician”, turns out that guy had never even been to the property and was pretty much clueless. We had to show him here the breaker box was, ect. He turned out to be no help, so I tried to call “the host” back and she decided to quit answering. Then I started messaging “the host” (aka Keith) through the app and he played dumb like he had no idea there was a huge issue and the entire rental did not have power. At this point, I have been dealing with this issue for three hours. We are in a sketchy neighborhood, in NOLA, without power and the host has provided little to no help. Best advice I can give is save your time and money and avoid this place!!!