Our first Airbnb experience was a great one. Jess and Jonathan were very prompt in contacting us during and after the reservation process. It worked very well to use text/email communication. We were able to get into the apartment right away with our access code and settle in after a long drive. The apartment seemed bigger than the photos show, clean and cozy, bed was comfortable. We appreciated the welcome basket. We felt safe in the neighborhood, it's quiet, with a nice selection of restaurants and grocery stores within walking distance. Although we didn't need a lot of contact with our hosts, we felt it would not be a problem to ask more questions. Wished we could have stayed longer, and we would not hesitate to stay there again.