I won't stay here again due to the reasons i will detail below but before that I would like to state that the place was really nice and clean, a nice place to lodge while visiting New Orleans, check in was smooth and other the reasons I'm stating below we had no problems but customer service is huge for me so these drawbacks are enough not to make me a repeat customer
Two biggest draw backs: it's very close to the cargo train tracks and the trains can stop for over an hour....in fact it did on Saturday and half of our family missed the family wedding, the main reason for being in New Orleans. The GPS just kept re-routing back to the route where the trains tracks were, eventually they found a way out but missed the main ceremony. This is of course not the host fault, it's just information that will be helpful to know ahead of time should you be staying at this place and have to attend a timed-constraint event.
2nd reason was the fact that all the bedroom doors had locks on them but only the host had the keys, when we accidentally locked one of the rooms, we had to wait until the host returned from work (which was understandable, I wasn't expecting her to just leave work for us). What really disappointed me was the lack of empathy when i explained that we were going to miss an event we waited past the time she said she will be home and again I had to reach out to see when she will be home when it was an hour past the time (I would have at least texted to let the guest know my eta if I was running late knowing they had mentioned they had to step out).
And while i understand there can be a legit reason for having locks on the bedroom doors, just a simple note warning the guests not to lock the doors would have gone a long way. These may be little things so maybe it doesn't matter to some folks but it mattered to me.