Don’t book with these people because they have no compassion or empathy. They will take your money and don’t care about how it affects you. Southwest canceled our flights and there was nothing we could do. Krystal and Mandy wouldn’t even work with us on a return date or a partial refund. I even paid for early check in and late check out but they refused to do anything for me even after communicating with airbnb. God forbid an emergency takes place place or disaster of some sort when you’re taking your trip because Krystal and Mandy don’t give a damn about you but they will KEEP YOUR MONEY!