Excellent communication! Heirloom management answered so quickly when we needed them, which is much appreciated. Clean, modern, and very well decorated space. Perfect for larger group or family traveling together. It is a solid 10-15 Uber to the French quarter, you could walk but some of the areas along the way are sketchy. It’s also very close to the trolley which is convenient! The shared pool area is such a nice place to relax. It’s definitely away from the noise of the downtown or French quarter, but like in any major city you’ll still hear some noise from the street in the front bedrooms. We stayed in the 3rd floor top unit - stairs weren’t actually bad, very wide stairwell, but be prepared to carry your bags. We would absolutely recommend staying here.