This property was beautiful and spacious as described. It was perfect for our group of 9 women. The beds were super comfortable. The kitchen was well-stocked with cookware for making and serving meals. The lounging areas were perfect.
BUT, we did face a major maintenance issue - NO water for about 4 hours - which should and could have been resolved more quickly. They responded to messages and calls but couldn’t/didn’t figure out the source of the problem. They said they called the water company and it was a neighborhood thing, but that was an assumption based on erroneous information and they should have done due diligence to get to the source of the issue. Eventually, we called the water company ourselves and found that it wasn’t a neighborhood issue. The water company was able to turn on the water within a half hour. To Heirloom’s credit, they did compensate us for the inconvenience. However, they really need to work on their problem-solving skills and offer better service for emergencies. They could have sent an actual person to check out the water situation and brought or sent bottles of water but they didn’t.