When we arrived, the apartment was a different layout than the pictures. The large lamp in the living room was on its side when we arrived and the balcony doors to two bedrooms were wide open - not very safe.
Security on site-We saw a security guard once during our 6 night stay.
The apartment was clean, and had plenty of kitchen items to make basic cooking easy.
One item that was frustrating was the CableBoxes not working on the TVs. We had 4 TVs total (living room plus 3 bedrooms). Each TV was supposed to have a Samsung remote and a Cox Cable remote. Two bedrooms tvs did not have Cox remotes and cable did not work on any TV. I reported the issue to Host. Heirloom was responsive but there wasn't a "response". I was told the property manager would be notified, then told the property manger came and "we didn't answer the door". We were never notified when that someone was coming or when they were coming. We reached out again, Heirloom would not schedule a time to meet.