We were incredibly disappointed with our experience with this Airbnb. After driving 9 hours we arrived at the house. The check-in instructions said that there would be a gate with a key code. We'd use the key to get in the gate and then into the house. But when we arrived the gate was open and the lockbox where the key was supposed to be was open and empty.
We called the host at least a dozen times and at first his phone seemed to be off. And then it finally was ringing but still no answer. We sat in front of the house for over an hour waiting to see if he would return our calls. Finally we contacted Airbnb customer service. They tried to reach him, to no avail. So we were left with no choice but to book a last minute hotel in New Orleans.
As were checking into the hotel the host called and said he wasn't sure what happened to the gate or the key but that he had a spare key he could give us. Which was obviously too little too late. Not to mention incredibly scary to think about the fact that someone had clearly stolen the key and opened the gate and was now walking around with a key to the house!