Vera was great! The only reason for 4 stars is because the air went out the first night. She did everything she could to fix it, but it was something that had to be done in the morning. She tried to make us comfortable with window units. She went above and beyond to make us happy! We had 8 guests and she was a gem! I wish I would have met Vera because I know she would be the kindest and warmest person.