Christian is very well mannered and responded to all my messages in a timely manner. However, the day of or stay the resort was the one to notify me that there was no hot water, no water pressure in most rooms. When I asked for a discount for the inconvenience of no hot water and the possibility of zero water pressure at all they replied that we were not even supposed to be staying there because the resort is for owners only - not air bnb guests.
I asked Christian for compensation since we have already paid and he offered to make sure we would have an unaffected room. That was not the case. They took us to a new room with no balcony and no hot water!