Deborah was very responsive and always answered quickly. Check in and out was super easy. The place is very nice, and we appreciated the location. It's right off of Esplanade and is not a far walk to the French Quarter. We did not feel threatened by the neighborhood at all and enjoyed the location. The one thing that was maybe not totally clear (probably my fault for not clarifying) and a little disappointing was that the two bedrooms are connected, and you have to walk through both bedrooms to reach the bathroom at the very back of the house. It was fine, but it definitely limited the privacy for our large party. The other thing was that we could not find the wifi connection. Apparently there is a wifi network, but it must have been turned off or something, because we couldn't find it.