Ms. Bianka was a perfect host. Right off the bat she was able to help us with an issue, not with the rental, but a seperate issue out of all our hands. (New Orleans festival crowds can be quite unpredictable, I'll say.) We were not able to get into the rental we reserved and called Ms. Bianka, who was able to change our rental to another location in less than 10 minutes. There was no upcharge for the change and the other rental was beautiful, comfortable, and quiet. Ms. Bianka met us all at the rental and made sure were were able to get settled in with all the codes, wifi, etc. She couldn't be nicer, and even stayed and visited and laughed with us before we headed out on the town. Will definately be staying with her agian next time we come to town!