First thing’s first…this is an old building…it’s New Orleans…ALL the buildings are old! This one has seen a glorious renovation over the last couple of years. This was my second stay here…the first time it was called the Omni-Crescent Hotel and I stayed in the midst of its renovation. I booked this stay not knowing until the day before that it was the same place that I stayed before. If this is as far as you get…know…I’d stay here again!
Now a short story. When we arrived the room wasn’t ready and we had to wait quite awhile to get in our room. The front desk staff was great and stored our luggage and we ventured around Canal St and got a bite to eat. (FYI: after covid MANY of the businesses are short staffed and the same goes for this hotel, so it was understandable that it simply takes longer for rooms to get cleaned during this busy season. Did I mention it was MARDI GRAS weekend??) Anyway, when we got back our room was ready so up we went. Upon opening the door, I realized there may be a problem with the room but i let it go for the time being thinking maybe I could overlook it. (I’m being vague and I likely won’t detail the actual issue because that’s not the point of this tale.). So we got dressed and went out for the evening and upon returning I simply couldn’t look past the issue at hand. So I wrote an “upset customer” type message (through Airbnb) completely believing that it would be ignored and go unanswered and I would just have to deal with it. Again….it’s Mardi Gras and everywhere is packed to the gills. But to my surprise I got a reply bright and early in the morning. Molly messaged me and was very apologetic regarding the “issue “ and agreed to find me a different room. She asked for some time to get rooms cleaned and asked we meet her in the lobby around noon to get a new key. Well, she not only got me a new room, she got me a BETTER room, bigger and nicer room! And to boot….she hand delivered the keys to us instead of having us pack everything, come to the lobby, exchange keys and then head back to the new room. She did not make excuses, she did not argue, she simply resolved the situation on the spot! That’s customer service! Bravo Molly!
And now for the staff. The staff was amazing throughout our week long stay. They greeted us EVERY TIME we entered the front doors and wished us well EVERY TIME we left for the day. EVERY. SINGLE. TIME. The staff was friendly and patient and very kind!
So thank you Magnolia staff for a job well done and making us feel very welcome and cared for!
Great location. Great rates. Great room. My ooonly gripe and it’s very petty and small is that there wasn’t a fridge to put leftovers or store drinks etc. But everything else is good to go.