Nancy’s home is in a quiet neighborhood a short ride away from the French Quarters and Bourbon Street. There is a greenway across the street that is a great place to go for a run. Also, the Bayou Beer and Wine Garden is walking distance and is a great place to grab a bite.
The house was very clean and well decorated. The host furnished plenty of towels, clean sheets, coffee, and cooking supplies. Our group comprised of a few couples in town for a wedding, and Nancy’s house was perfect for us.
The reason I reviewed this property 3/5 stars is due to an interaction with the host Nancy and co-host Rochelle. We booked this property because it was listed as pet friendly, and a couple traveling with us needed to bring their dogs. There wasn't any further detail on the listing page at the time regarding pet policies or deposits required under house rules or additional fees. The host learned that we had pets during our stay and got extremely frustrated with me. She was upset that we weren’t complying with the pet policy and didn’t pay the pet deposit. I apologized and informed her that there was no pet policy stated on her listing nor in the confirmation email, but we would be happy to pay the fee. She continued to berate me in a flurry of text messages repeatedly calling me rude and disrespectful. She seemed to get more frustrated when I asked her to communicate through AirBnB rather than text messages – She had requested I pay her through Venmo rather than request the funds through AirBnB.
Although AirBnB customer service informed me that we weren’t obligated to pay anything since the host’s policies and fees weren’t outlined at the time of booking, we ultimately paid the pet deposit. We understand that pets incur additional cleaning and were happy to pay the fee to resolve the issue. I have the utmost respect for AirBnB hosts for opening their homes to strangers and have always complied with stated policies and treated their homes with respect as reflected in my previous reviews. It was unfortunate that Nancy couldn’t have resolved the issue more professionally or timely: this went on for most of the morning. I understood her surprise and frustration at learning of the pets, but I wish she could have been less abrasive in resolving the misunderstanding. Nancy never admitted that there was no pet policy outlined on her listing but changed her house rules to include a pet policy after I pointed it out. Other than this altercation, all other interactions with the host and co-host went smoothly and timely.