When we saw the place we thought it was going to be great. Getting in the building wasn't easy at first until we had someone going in help us figure it out. We got the the unit and it was 76 degrees inside, we immediately turned on the air and 5 hour later it as still 72 degrees in the unit. I sent a message to the number I had, they stated turn if off and back on, we did, still no a/c. The entire weekend went back and forth with the front desk and it being extremely hot. They did send a maintenance man and his fix was for us to OPEN A WINDOW... I have all the text that went back and forth and it was still 74 degrees when we departed. I ask for a FREE weekend stay with them but of course, that is not an option. I paid $500 for this place to be in the city for my husband's birthday and it was miserable. They say they can offer me $83 back... I don't recommend staying unless you can make sure the air conditioning works. UNBELIEVABLE!!!