I messaged the host 24 hours in advance to check to see if they had power after the hurricane. I received a message saying welcome to New Orleans and enjoy your stay. When I arrive to the home the power was off and the host said that she didn’t get around to sending me a email letting me know the power was out. It was a awful experience I had the home was beautiful in the dark of course ugh.... long story short she was not helpful and offered a refund which was cool but nothing else after she disconnected our call I didn’t communicate any further I had to contact air bnb directly for help..