Pros: The location was perfect for my guests and I, as we’ve traveled here for the Essence Festival. Everything was in walking distance or a short ride share away from all main attractions. The listing itself was beautiful and spacious.
Con #1: I requested early checkin and checkout. I was initially told to call in the day before checkin and checkout to see if they will be able to accommodate those requests AFTER already putting in a request for both 2 months prior to the reservation. I called the day before, and was told that I now have to wait an hour before checkin to receive an answer. Which ended up being a NO for both requests. A complete waste of my time.
Con #2: I received a text from Sonder at 1:21 am informing me that a worker will be coming to fix the HVAC system on the roof and will need to enter my listing to access the roof. I was told the worker will only be there between 9-12pm. However, the worker stayed much longer than planned and wasted our entire day of planned activities. We refused to leave our luggage unattended due to the fact that the worker had to keep going in and out of the unit to get parts to fix the system.
Con #3: The worker came back to work on the system with no notice from Sonder telling me that the worker will return. This day he stayed until about 4pm. Another full day of activities we missed out on waiting for the worker to leave.
When I spoke to Sonder about my concerns, they were avoiding me. I had to go through AirBnB to get answers. They even gave Airbnb a hard time in getting some type of communication to resolve the issue. The experience of this was completely ridiculous.