I just have to say that I am extremely disappointed with how I was handled. First. The room we booked was exactly what we were expecting. It was perfect. Nice and spacious, perfect for my family of 6. It’s what happened after that is my problem. Although very understanding of the leak in one of our bedrooms (which was not their fault understandably-a thunderstorm caused leaking in the roof that made it impossible to sleep in that bedroom) it’s how we were handled afterwards!! The replacement of our room was just not comparable. We were told it would be comparable. I traveled with 4 children and we were on top of each other. My first room I booked was PERFECT. The replacement was not up to par. I called letting them know this and they offered a small refund for the change. I paid a premium price for the room I received (happy to pay) and got put in a room again… that was not comparable. I was not happy to pay the same price for the new room I was put in . I was promised twice that someone would call me back and no one did. We were also locked out of the room (and so were others) on the last day of our stay and were questioned on the accuracy of our entrance. Literally texting back and forth on the app to try and get back in when someone should have just called to make sure I could get back to my things. I even went as far as reaching to the company again before leaving this review to turn this situation around and still go no call back. I would not recommend their services for the simple fact of poor communication. Their facility is beautiful and clean and it’s just a shame their customer service doesn’t match. I should also mention this was not a single owner scenario either. In a traditional air bnb (that I’ve personally stayed in) you speak and deal with one owner(s). I talked to at least 4 different people who work for Sonder and had to explain myself over and over again. I would not book again.