We had an issue with the Girod location stating that there was valet, but there was no onsite valet. There was also a lot of construction at the front door that we were unaware of. We asked to be moved to a new property with on site valet and after a lot of complaining and back and forth we were finally moved. We then waited 2 hours for the room to be ready. Once we got into the room the patio door was broken and would not close properly or lock which was very unsafe since it could be accessed from the pool area right into our room. When we called they told us that they could not get a mechanic out until the morning. This was unacceptable seeing as we have to sleep there with an open door all night. After complaining and back and forth they said they would get someone out that night. The next day we went out on the Patio and the door broke again in the same way. We ended up fixing the door ourselves. Also, the curtain on the door was broken so we couldn’t close the curtain at all.
Aside from those things, the property was beautiful and clean. Valet staff was amazing! They were very welcoming and gave us lots of suggestions on food to eat and things to do. It would have been a lovely experience if not for those issues we experienced and having to go back and forth with customer service reps. I would stay here again in hopes that our issues were an isolated event.