Absolutely inexcusable and unprofessional behavior from the host Nia. She decided to cancel my reservation HOURS before my check-in, leaving me and my friend stranded in New Orleans.
I booked this place specifically because it said it was pet-friendly - it even said "Pet's Paradise" in the title of the property. And yet Nia for some reason decided that cats weren't allowed.
I booked this property over a month ago, specially stating that I would be traveling with my cat and the host accepted my reservation with no problem. Heck, the day before check-in, she asked for clarification about the number of guests and I reiterated that it would be 2 guests plus my cat - and she responded with, and I quote, "Thanks for the information, looking forward to hosting you."
Then the next day, she says: "I am afraid we don't [allow] cats on this property." My friend and I both reread the property description over 10 times and nowhere did it say that cats weren't allowed in this apartment that's labeled pet-friendly.
It's inexplicable that Nia waited until hours before check-in to bring up this made-up rule, even though I booked this stay over a month ago.
Not only that, but she lacked basic human empathy. I kindly asked her to let us stay for the night and that I'd be willing to pay for any damages; we were already in New Orleans and had nowhere else to go. But she refused. Check-in was at 3 PM but she didn't let us in and didn't officially cancel the reservation until around 6:30 PM.
We had to scramble to find accommodation. Thankfully, Airbnb Customer Support helped us find a last minute hotel.
I don't say this lightly, but Nia genuinely ruined our stay in New Orleans - zero communication skills and incredibly unprofessional behavior. The other two hosts Mike and Robert never stepped in to help.
Stay clear of this Airbnb unless you want to take the risk of being left stranded.