The layout of this property is great for traveling with a group. There was plenty of parking, additional air mattresses, and ample bedding and toiletries on site. The laundry facilities were very helpful as well.
Unfortunately on our second night, we witnessed a large rodent in the area where children were sleeping in the ground floor apartment. Matthew responded swiftly with a pest control team, plugging holes, laying traps and placing poison. We all hoped this had remedied the situation, however the rodent returned the following night and we ultimately chose to find other accommodations.
Matthew was apologetic and professional throughout this crisis. Traveling with kids during the holidays can be stressful and I appreciated Matthew’s prompt replies and assistance in a situation that could have been much more distressing.