This is the note I sent to the Magnolia.....
Magnolia: your hotel is lovely. Everything worked but......
We arrived about 6pm with email that confirmed our reservations but alas we were sent to another hotel 2 blocks away with a note explaining it was prearranged. We had to cart our bags down the block after having been dropped off by a Lyft driver because you failed to notify us that our two rooms were in fact, not available because of construction. Now I can understand the fact that an emergency might have caused all of the inconvenience. But I am very upset that people in their mid 70's had to walk 2 blocks in the dark carrying our bags without any communication earlier.
Transportation is not cheap.The construction was not started at 6pm, was it? why couldn't you have texted us, written email, or called? I have alerts set up on my phone.
And to top it off, we had to bring our bags back for the remaining 3 nights by ourselves which the young man said he could not even guarantee would be available. And the other reason he gave me for the fiasco was that we had booked through a third party. Even though my sister and her family had booked the same way the same week more than a month ago and arrived at the hotel with me and got their two rooms!
2. We never got sufficient towels for the three nights until the third person (4th request) from the very nice ladies and not from the somewhat rude men at the desk even though I offered to come down for them!
I regret giving you 4 stars when I actually should not have. Staff it with the young ladies who were pleasant and responsive. Or the Colombian maintenance man who was very helpful.