The bed sheets where obviously not washed and had dirt/debris in the bed. They were gritty feeling. The last guest left an allergy kit and it was in the bed which made it very obvious the sheets had not been changed or washed. The microwave was broke. I contacted the host to resolve it with them directly before contacting Airbnb. They offered a less than resolution and were pushy about us taking the resolution. I felt forced into taking it. This is when we contacted Airbnb directly.
We also needed to add one extra day to check out the following day for personal reasons. The Airbnb calendar reflected 220 for the extra night. I tried to work with sonder to get this added. They tried to change the price to 580 for the extra night. It was a huge pain to get them to unlock the day from the Airbnb calendar so we could get the reasonable price of 220 that would have been offered to a new guest. Terrible customer service. As Airbnb host ourselves we would never treat guest this way.