I was put in a room with no working shower. They’ve been knew about it not working and refused to do anything about it. I checked in before Ida. Didn’t get to take a shower before the power went out at all. I only decided to stay here because it was a tall building and knew they would have a backup generator. Actually that wasn’t the case the elevator went out the stairs was the only way in or out. With luggage and hurricane necessities very hard to go downstairs. It was extremely hot and a long flight. I had my child and it was the worse stay I’ve had in my life. The people were the only light to everything because after Hurricanes in New Orleans we come together and form a bond. Thank you Ronya for all your help. You need a promotion and you didn’t have all the resources but made it suitable at times.