We had a great stay at Sonder's in new orleans. We only struggled a little for access since we recieved the wrong code for security checkout. We ended up having to call customer service to get help.
I took a star off for cleanliness because it really smells of pee in the stairs leading to the rooftops, but the room was perfect.
You do need to except something quite "hotellike", since there is nothing personnalized there as you can find with some airbnbs (Welcome words, guide and suggestions in the area, etc.)