DO NOT STAY HERE UNLESS YOU ARE LOOKING FOR A CRASH PAD AND DONT CARE ABOUT LOCATION,SAFETY OR CLEANLINESS.we arrived an hour after check in and there was a guy in the ceiling trying to fix the a/c,the front part of the house which ultimately Is supposed to be used as a sleeping area was hot and there was clouds of dust that had fallen all over the floor , pull out couch and fire place from him trying to fix the a/c. We expressed dissatisfaction that this was going on while we were trying to check in ,however he was very apologetic and convinced us to give the air bnb host a try . We where reluctant at first but decided to inspect the place further and found even more things that were just unacceptable for the price we paid! we also realized that the pictures on the listing where not the same or as up to date looking as the actual location, there where broken blinds , big stains on the carpet , a hole in the wall, trash in the front and back yard , rust stains on the front and throughout the refrigerator, burglar bars on the inside of the house, filthy vent covers-and when you open the door to the back room you literally step out into a dark alley where anyone can walk up and down because unlike the listing there is no gate that cuts off access for random people to be able to walk on the side of the house but on the listing it shows that there is a gate there but that’s not true. Which it’s very unsafe , btw we were 3 ladies traveling alone .the front door didn’t close it was slightly open even while closed all the way . .We called the host to explain our issues and she immediately became defensive and rude as if we where lying and making this up!she showed no remorse , we even offered to be charged for one night but we where not going to stay, while on the phone with the host we hear a knock on the door from a person that came from the house next door , at this point we are spooked so while I’m on the phone with the host I asked her did she send someone here and she said yes that’s my manager, but the lady introduced herself as the cleaning lady and then when her phone rung from the the lady said oh she’s calling me but the caller if said sister. At this point we are questioning her about the legitimacy of this air bnb and she said quote on quote y’all doing the most about $700 measly dollars told us we shouldn’t have an issue with how the back yard looks because it’s not on the listing cursed us out and told us to take it up with air bnb and hung up in our face! so we we did just that, we weren’t rude or aggressive we politely communicated with her our issues. In my opinion I believe she doesn’t care because she has a no refund policy and it will make it very very hard to get a refund because per air bnb they have to honor her refund policy . However I was very documented took pictures of this place let them know that the ac was not working properly and after hours and hours on the phone with air bnb speaking to supervisors , getting my issue escalated my refund was approved in full. she may come and try to defend this review but I am not a bougie or problematic person if there’s an issue I will give a chance to be fixed but she was rude and unprofessional and out of line! but I have pictures that will back up everything thing I said on the post my email is ebonywhitaker86@gmail.com
Air bnb should implement inspections before a listing is approved