Checking in was an absolute headache not just for me but for multiple people checking in at the same time. Either the approved early check in wasn’t granted or the rooms weren’t clean at the time of check in. When you call to work out issues you won’t get someone local but someone in another country. The pool was unserviceable(brown water), the shower drain was slow to drain so you’re standing in sitting water while showering, at times the elevator was inoperable or faulty while in use, we killed multiple bugs in our room and you can here the elevator throughout the day and night sounds like a train(I have pics and video of all of this). The room itself isn’t bad, spacious, clean and well laid out. I expected much better especially for over $2k.