The response rate with messaging was very very slow. And it was not clearly stated that I had to send a picture of my ID to check in so my family and I with all our suitcases stood in the hallway for 30 minutes. I ended up having to call them since they weren’t responding. There also weren’t instructions on how to work the digital screens for the heater. We spent almost the whole trip freezing until my husband found the feature to clear the screen. Their no refund policy is ridiculous. They have no consideration for their guests. All they care about is getting paid. We had an unfortunate event of getting robbed at a parade so we checked out early hoping to get a partial refund since we needed the money. They didn’t care.