I personally did not check in with the Charlena since I flew in on a later flight but my friend that arrived before me said she was incredibly nice and checked her in promptly.

As far as the actual place itself, it is way bigger than the pictures make it look which we were very happy with. We were a group of 7 women and wanted a place that was reasonably close to Frenchman St and Bourbon St during Mardi Gras. It was about a 20 min walk to Bourbon and even closer to Frenchman. We felt safe in the neighborhood and like other reviews said, Walgreens is almost next door and was heavily utilized during our stay. It is on a major street so bring ear plugs if you aren't use to sleeping with street noise. The interior was extremely clean and well kept and everything was up to our expectations in every way except that the beds were extremely uncomfortable (some people opted for the couches) and the heating system doesn't reach some parts of the house well so some of us were really cold at night (although there are a lot of extra blankets which worked out well). Other than that, you will definitely enjoy your stay in NOLA at this place! I highly recommend.