Short Story: A/C did not work. Hopefully this has been fixed so that this doesn't occur to someone else. I was not going to write a review, as I understand things happen. However, I decided to go a head and leave one after seeing how the host handled the issue.
Long Story: We got to the room about 3:30pm. The room was extremely hot and the A/C was off (90 degree weather outside). I read the manual and instructions that were sent to us on how to use the a/c unit. I followed the instructions, they turned on but were pushing out hot air. I reread the instructions multiple times to find that I was doing everything correctly. We had a wedding to be at for 5pm, so we rushed to get ready for the wedding (while sweating our you-know-whats off). We kept the A/C on thinking we would come back to a cool room after the wedding. When we got back (1:30am) the room was not cooler. We did not message the host due to the time and figured if I did and if they happen to be awake, we would still have to wait for them to get there and fix the unit. I honestly was buzzing a little bit so I did not want to wait up. I woke up at 6:45am full of sweat. My husband and I packed our things and headed back home. I messaged the host when I got home to let her know what happened. Luckily, I took a video to show her that I had operated the A/C per instructions. She said she hadn't heard of this issue but was going to go to the room and check it out and let me know. Hours went by and I hadn't heard anything so I messaged her again to see if It was operator error or if it was truly broken. That's when she admitted to me that she went by the room and it was indeed broken and they were getting it serviced and that I should have messaged her at 1:30am as they could have moved us to another room. I never would have thought that was an option. After multiple messages spanning over a couple of days, she offered to give us another stay free of charge that must be used within a year. We did not have plans to return to New Orleans within a year (we have a 3 month old baby and were lucky enough to have gotten away for that one night). I let her know we did not have plans to return. After more messages, she offered to refund us $50. Our stay was a total of $209.50. It is what it is, but I have never experienced this with any airbnb. I am sure they will be fixing the A/C so I hope no one experiences this. I wasn't going to leave a review, but am a bit frustrated that it has taken multiple messages spanning 5 days and we are still awaiting our $50 refund.