Billy was very responsive, our flight was delayed multiple times and he was kind enough to work with us on our arrival. In the end we went in through the lock box which was totally fine. The place is very basic but for the price what do you expect. Billy was also kind enough to provide extra towels during our stay. There was a wonderful wine (let it open up!) and some beers and ever a "late night snack" should we have needed it! The place isn't exactly walking distance to french quarter if that's what you're seeking but there's plenty you can walk to from there and Uber/Lyft made the rest really accessible.