We were the first guests to really use the central heat/AC, and it wasn't working as expected. We've stayed in places with problems before, but no hosts have been as eager to fix the problem as Grace and Reeves were. They had their heating and cooling company and their cleaning company come out that day to address the problem, and Grace also quickly brought us some fans and space heaters when we requested them. We also received some wine, chocolate, and a partial refund for the trouble. Great hosts. As for the apartment, we never heard noise from the adjoining unit, and we were very comfortable there. We walked everywhere--to the convention center and lots of great places to eat and drink.