James was super responsive to our requests. One night we needed some tape for a little project and he brought us some from the store which was really awesome. The house is really cute and comfy! I would give this a five, but there were a couple of little details that were a little unclear (where the thermostat is, how to use the lights/fans in some of the rooms, and a swarm of little moth fly things that attacked the bathroom one night). Whenever I wrote James (even about the moths) he took care of everything. Thank you!