I will start this review off by saying that Melanie had great communication and I believe that she did try to fix various issues, to the extent that she could.
That being said: this was the worst Airbnb I have ever stayed in and was bad enough that I don’t want to use Airbnb again. First and foremost, the unit wasn’t safe. The hardwood floor wasn’t properly finished and I ended up with an infected wound on my foot that necessitated four cleaning procedures, including one surgery without anesthesia and two surgeries with anesthesia, blood tests, X rays, an MRI, weeks of time off of work, and I still walk with a limp three months later.
In addition, the central air did not work for the duration of my stay. During a heat wave here, it was so hot that I had to evacuate the unit and stay at a nearby hotel (including bringing my dogs) for several nights because the heat was unsafe. After that, I purchased my own stand alone AC unit and two fans, for which I was not reimbursed. Melanie provided two additional stand alone units but they were so weak, they barely did anything. The only room in the unit that ended up being tolerable was the one bedroom I was staying in, where I stayed for most of my summer with the three dogs. Her handymen came to install the units because EVERY WINDOW in the unit was nailed shut, a huge fire hazard. The unit was regularly between 85 - 95*. I couldn’t use the final bedroom or the living room/kitchen at all, and could barely use one of the bedrooms. I ended up giving my two fans to the neighbors, also Melanie’s tenants, who had several young children and no air conditioning despite the temperatures being in the triple digits with 70%+ humidity. Melanie took one of my AC units to give to them rather than purchasing another for them to use.
There were several flea issues that started in the other unit and needed to be treated at least three times, and there were still flea issues. I suppose it taught me how great my dogs’ flea medication worked because they didn’t get bitten, just me.
And, finally, one of my elderly dogs had lung cancer and passed away shortly after leaving the house. When moving out, we realized that the AC unit that Melanie had given us had mold in it, and was poisoning the air in the unit.