The number one complaint was concerning the door locks to the building, luggage storage and to our room. Each one randomly didn’t allow us access a couple times during our stay. I did contact the concierge each time we had trouble and they were unable to help us. They seemed to be unfamiliar with how to operate the door locks and were of no help. The building also smelled of severe mold and had visual evidence of mold on the ceiling in the hotel entrance. Our friends were staying in a different room in the same building and had the same issues with additional trouble concerning their AC and opening their door. The quality of our stay was subpar and I would not stay here again. I have used Airbnb many times and have never has issues like this, we were very disappointed.