There were some issues with communication between the front desk staff and Eric which led to quite a few issues including housekeeping letting themselves into my room one morning while I was sleeping. However, Eric was very good at answering all of my messages quickly and worked hard to fix the issues. The location was perfect, right by the street car stop! The suite was very clean, comfortable, and had plenty of space. Although my stay had some issues, it seemed that this was not typical for them.