We are hosts of many properties and Realtors.
1) No contract was sent
2) hours after booking our home was robbed. We called, we texted, contacted Airbnb and they would never answer for the entire 4th of July holiday weekened. We wanted to pay for the ojne night we could not come due to our issue and ask them to open the rest of the holiday time in hopes to recuperate some of our funds.
3) They have yet to call to this day. They sent a text on Monday when they got back in the office but never cared to return calls to Airbnb or my family.
Heartless company with terrible communication. RUN. We are battling them now for our funds and would be happy tp settle for just a fair rate and give them a second chance by coming to honor our stay. We pray they make this right.