Anne, Made every attempt to accommodate all of our requests, she responded quickly with questions we had. The location is perfect for walking to eateries, shopping, city park as well as access to the trolley. Perfect example of the mid cities area . That being said the sofa sleeper could use a bit better mattress but we utilized the sofa cushions for more padding and survived. Watch the stairs kinda slippery. The home is clean, and in good area for walking. Women should feel safe and confident in the area. I would stay again and not think twice about it.