Our first AirBNB experience was a great one. Kate and Robert were great at communicating from the time that the booking was made all the way through the stay. The apartment was clean, well-decorated and had all the amenities you would expect from home. The private side entrance was a nice extra safety feature that gave us a little more ease staying in a big city. The only hiccup we had was when the City of New Orleans utilities department decided to stop by to work on power lines without even warning residents. We lost power for a couple hours, but Kate was super apologetic and sincere, even refunding us some of our booking cost.