Airbnb HQ took one look at the photos we had provided the host and immediately reimbursed us the cleaning fee. My fiancé is a first responder medical physician, and we chose this place based on its description, we thought it would be hygienic and practice basic COVID safety precaution, this was simply not the case. The host refused to help and sent messages mocking us for our concerns we shared about the apartment being dirty and COVID mask precautions being ignored throughout the crowded lobby and elevators, including by staff working there. Security watches movies at the front desk, and says nothing to pedestrians walking in and out without face masks or blue wristbands.
The apartment had green mold and clumps of dark hair in the bathroom, used cups and silverware placed in cupboards, grease and what appeared to be “love-stains” on the furniture, including a near-shredded pillow placed on the bed with a dark brown crusty stain of... questionable origin. The response from the host was unaccountable and hostile. NOLA is a cool city with very nice people, but I recommend staying elsewhere if you have any concern about contracting COVID or staying in a room where they do not clean between guests during a pandemic.