The location and esthetics of the place are INCREDIBLE!! Honestly we loved that this place is a hidden gem and secure behind a keypad door with a stunning New Orleans garden area right when you walk in. The room is stunning and huge! Just my husband and I stayed here but easily could have accommodated 6. The kitchenette and living room spaces were huge and very well decorated. The only reason I give this place 4 stars is because communication/access to a staff member was an issue for us and others staying there. We arrived at 2:30 pm on a Monday. Our check-in instructions explained the room would be ready at 4 pm, so we figured we’d ask the office if we could check in early or at least drop off our luggage. The automated AirBnB message gave me the door code to the hotel, so I typed that in and walked back to the office area. The office was closed.. locked.. and not a single soul was available/walking around. So I sat and waited about 5-10 minutes, and then called the number listed in the message. No one answered so I waited a few minutes and called again. Nothing. Unsure what to do and having all of our luggage with no place to park our car nearby, I decided to try the code for our room to see if someone may have been cleaning in there. The code worked but no one was in the room. Since the room was clean, and we couldn’t get ahold of anyone, we decided to leave our luggage in our room a little early. We later learned we were not the only people having trouble finding anyone at the office or getting ahold of anyone on the phone. The second night we stayed there we heard a knock at our door around 6pm or so. It was another guest trying to check-in asking if we lived/worked here because they couldn’t find anyone to help either in person or via their phone number. We apologized for not being able to help, but you could hear the desperation and concern from the other guests. Would we stay here again? Absolutely. Just wish the communication/accessibility to staff was improved.