Arrival was terrible. We travelled in the very early morning and expected to drop our bags and take full profit of our day. We booked a two bedroom apartment for 4 nights since we were travelling with 3 underaged kids. Upon arrival, we discovered that reservation had not been complete and that we had to wait until 4pm to get access to the room. We never received the codes we were supposed to get by mail nor did airbnb send us any specific information, although booking was paid many days in advance. Everything is virtual and although there is a physical front desk and luggage room, there is no one to help in the whole building, not even a cleaning lady.
We were stuck with our bags in a corridor with a smoking man for 2-3 hours desperate to figure were to leave our bags and trying to complete administration issues over the phone with 5-6 different person not all equally helpful. We were asked to pay an extra for an early booking to access the room at 12AM instead of 4pm! There was no way to speak to a supervisor. We missed our morning tour we had booked and waited until 6:30pm to enter the room after a whole series of phone exchanges and wrong codes while our babies were going crazy in the hallway desperate to go to the bathroom. In the end we discovered that there were closed closets on each floor and that our room had been empty all day, solutions that might have helped us not to loose a full day of vacation. Overall, the room was nice and we didn’t have any other issue a part from communication issues (we never got what we asked for).