Thomas’s communication was kind and quick. I really appreciated him allowing me to check in a little early when it was possible. That nap made a huge difference! The neighborhood reccs were great & I enjoyed exploring magazine street on the way to and from my conference. Plenty of hot water, amenities as advertised. My main complaint was the mattress in the loft, which was much too soft for my back. It may be comfy for you - I like a hard mattress.