Bettina was just really inconsiderate. We booked a multi-night stay that was quite expensive for us, but last minute got COVID and had to cancel. She wouldn’t respond to messages after we informed her of the cancellation, and we even apologized for the inconvenience. She wouldn’t not acknowledge any of our requests for a partial refund. Considering the expense paid, it was just inconsiderate to not respond to our request at ALL. Literally stopped communication, no discussion of an ask that was very reasonable considering we couldn’t go at all and we informed her a few days prior. We lost 100% of the money. Just really disappointing. This goes out of our travel budget, so it just means we’re missing out on a holiday this time.