While the 3rd level apt was quaint and decorated nicely there were several issues that lead us to work with Airbnb for a partial refund of our 10 day stay. We traveled to NOLA for an intensive surgical procedure and needed a quiet place for recovery. Strict instructions, by the owner, were given to not wear shoes, roll luggage across the floors, times of quiet hours plus the security for the building which was appreciated. Our first night the three TVs did not work and were supposed to be hooked up to cable tv. They were not checked by management and when texted the issue that evening at 8pm there was no response within an hour as stated in the Airbnb app. The next morning a phone call was placed and on the 5th day of stay they still were not fixed. On the evening of the 5th night while sitting in the main area two mice came out on the kitchen counter from behind the fridge. We immediately texted at 8pm and no response until 9am the next morning where the owner brought human and inhuman traps to the apt and told us to set them out. He also stated “ they’ve never been seen on the third floor before”. Luckily I had contacted Airbnb support and submitted a complaint, within 24 hrs of occurrence, with picture and video proof of the mice, their droppings and the food they got into and we were able to receive a partial reimbursement for the days we had left, the cleaning fee, the service fee and 50% of the night we found the pests.
Airbnb also sent us available options to make our transition during my recovery and we had our refund with in 24 hrs.