Jay was very welcoming and accommodating to our late arrival on New Years Eve. He called before we arrived and gave very detailed instructions about how to get the key, the details about the house and the neighborhood.The Monte Cristo was exactly as we expected, with everything that we needed, and stocked with some beer and water, as well. The house had brochures for transportation and attractions around the city. Jay was easily reachable, and he checked in with us during our stay to see how things were going. He also gave us some great recommendations on places to eat and visit. I would recommend The Monte Cristo to anyone visiting New Orleans!