The place itself is beautiful and only two blocks from Bourbon street. The customer service, however, left a lot to be desired. When we arrived (late at night) the lock on the door wasn’t working and there was no one actually in or around the building who could let us in. My party and three others had to wait on the sidewalk while the customer service rep was trying to fix the issue over the phone. We had several issues that were dealt with this way, talking to an automated system that would then have someone else fix it (eventually). It was scary to have to stand on the street in the middle of New Orleans and this problem with the lock was recurring so every time we left we didn’t know whether or not we’d be able to get back in. Again, the place itself was beautiful and clean, but the customer service was horrible.