Jim is extremely helpful in making sure you have all the information and amenities available to make your trip to NOLA as comfortable and convenient as it can get! Very responsive to any questions or concerns, plenty of utensils, ice, blankets, towels, hot water, and space for a group of 7 women going on their first Mardi Gras trip. He even has little notes throughout the house to remind you where everything is and thought that was a nice touch. He even has hand towels marked "makeup towels" specifically for our needs which shows he is meticulous in all details for a comfortable and convenient stay. Loved our experience there! Great memories. Thank you Jim!