Let me preface this by saying:
- the Airbnb is gorgeous and incredibly clean
- the space itself is perfect. The only issues I had were I wish there were more mirrors besides the one bedroom and bathrooms and that the space IS in fact located in the hood - regardless of what the host mat claim.
Now, let’s talk about my experience:
We paid $75 to get in early but the wrong code was provided to the guest that paid and could not get in early - the host refused to send her the code and once I landed I was able to send her the code.
That night when we were trying to leave the Airbnb we could not get the doorlock no matter how many times we tried the code and read the handbook. I tried to call the host but she wouldn’t answer but she did text me and asked me what was wrong. She asked for a video and I explain that I have the same luck at home so I didn’t understand what was wrong. When I asked her to confirm the code because we have two different numbers And that the neighbors came up stairs to help us because they were having a similar issue. She told me that we were wrong and and sent me a screenshot of the conversation she was having with the neighbors to prove even more of how I was wrong. When we told her that we had a reservation that we were going to miss because of the door she told us that we are fine leaving because she is on her way and there are cameras. When I told her that we don’t feel comfortable leaving our stuff there because of the location she replied “I told you to go.”
When I ASKED for an apology an hour later she said “Sorry to hold you up my deepest apologies.”
The next morning we we’re woken up by the security alarm and we didn’t think anything of it. We noticed that it started to get suspicious when the security alarm went off A few more times even though we were still in the home and nobody was trying to get in the front door. When we went over to the security camera panel we noticed that every time that the alarm goes off the host is able to see inside of the Airbnb essentially looking in on the gas and we are able to see several past guess as well as ourselves on the camera. This is a clear violation of our privacy.
When she repeated several times that she has cameras but didn’t realize that she was using them to look into the Airbnb.
We had to pay a cleaning fee although there were so many requirements around cleaning that we essentially did everything ourselves. If she is going to make this requirement and she could at least provide enough garbage bags.
Because of this and her extremely disrespectful manner I believe that she is unfit to be a host.