I'm one to roll with the punches and not complain about AirBnB units (the customer assumes a lot more risk with AirBnB vs. a hotel stay and I'm fine with that), but staying with Sonder is something I will absolutely NOT do again.
With most AirBnB's a host is around or at least is responsive, and if you have an issue either the host or the host's management team can help you during your stay. That is not the case with Sonder, which seems to be some sort of Tech hospitality company that does everything through an app. The problem here is that there is no real person to contact and all interfacing is done through a (bad) chat function in their app.
And I'm not sure who is on the other end of the chat, but it is someone who does NOT want to help you.
Our issue was very loud sound coming from underneath the apartment-- a juice shop blasts bass into the apartment from 7am until about 5pm. There is no sleeping in and there is no napping during the day as your apartment rattles all day like a night club.
To be clear, this is NOT an issue from the street or outside. In fact, if you walk by the juice shop (which is directly below the unit) the sound is not obscenely loud.
The main issue is that the speakers (and most likely, the bass) are installed in the ceiling, which is the floor of the apartment unit. The whole apartment rattles and buzzes for hours. Its unacceptable to rent this apartment out; and that is fundamentally my issue here. Until the sound issue is dealt with, it simply should not be available for rent.
Of course they said we could move to a new unit, but we had already unpacked and our checkout was less than 24 hours away. And, as you can imagine, there is nobody there to help you move or assist you in any way. No host or no management team.
In short, I STRONGLY dissuade you from renting this unit.
Moreover, I believe SONDER is a broken company and should be avoided. Just check their BBB ratings if you don't believe me.