Austin was phenomenal! Last minute our dog sitter canceled on us for Christmas and he allowed our small 8 pound house trained and crate trained poodle to join in on our vacation! We had a hiccup with the water due to an unprecedented freeze that never happens in New Orleans and Austin remedied it quickly so there were no hiccups during our vacation. location was great and walkable to many restaurants and bars, and very easy to find. The house was just as listed and spotless! We will definitely stay again.