The host changed the maximum occupancy from 8 to 6 people 3 days before we were to arrive. Vacasa support is like a call center and they don't know much about the property and useless. They kept saying I'm only allowed 6 people although my booking showed 8 people and I showed the receipts. They said that the local manager would reach out to me but I didn't hear for 12 hours . During the 12 hours, we had 2 people make alternate accommodations, as we couldn't find another place that would fit 8 people and a pet 3 days before. So now, we all had to pay more since the total was divided by 6 people rather than the original 8. The manager finally called around 7pm and told us that even though they changed the listing occupancy, they can fit 8. However the two people already made other accommodations and couldn't change it.
Unit smelled of weed upon arrival, and the towels were wet. I told Vacasa, and they asked me to wash/dry the towels myself.