I booked this space a month before our stay and 3 days before it was time to go i broke my ankle. I told our host and she went out of her way to ensure that the rest of the guests got there and knew how to check in. She made this process easy for all of us! We are very appreciative of how professional she was & quick to respond to all our needs. My friends raved about how pleasantly surprised they were by how clean the bnb was!