Lauren was great and communicated well! Getting into the apartment was super easy, and she had a sign welcoming us when we got there. I loved staying on Saint Charles. You're between everything, and the street car is super easy. I will highlight that it is a little noisy, and bringing ear plugs was a life-saver for us- but the apartment itself was fantastic, and I would definitely stay there again (we've already made some plans to come back!)