We only briefly met Roberto but both Maria and Roberta seemed very nice and willing to help if we needed anything. It was nice that the room and bathroom are separate from the rest of the house so you feel like you have your own space. We were very glad there was a mini fridge in the room, and they even provided us with a couple of cups. We didn't spend much time at the house and had wished we were a little closer to the center city, but overall it was a nice place to have as a home base. Thanks for having us!