I wish I could give a 4.5 star rating because my only complaint is something that cannot be improved upon. And that is the street noise that so many others have commented on. The trolley line runs down Carondelet, the side street of this apartment. It runs through the night. Between the trolley and the sirens, if you are a light sleeper, ear plugs and/or a very loud setting on your sound machine is a necessity.
Other than that, the apartment is large, spacious, modern and clean. Starter packs of soap, shampoo, body wash and coffee are provided. Also liked the security measures at the door and elevators of the building. We were able to find parking across street at the Hilton Garden Inn parking garage at $25/day. The parking in the garage is very tight and some ramps are roller coaster steep, but we found the location very convenient.
There is a noise detection machine that some reviews have noted. It was not an issue for us. But if you have loud kids it could be an issue for you. All in all, very happy with our experience. Good communication. Would definitely recommend if you think street noise would not be an issue for you.