Kevin was welcoming and very helpful from start to finish. He was there to greet us, responded immediately to all questions, and was a great source of information. The Bywater location is great. Close enough to the French Quarter to walk (along the beautiful Crescent Park trail), great places to eat nearby. Neighborhood is artistic and funky, safe and quiet. Same is true for the apartment. If you like generic modern hotel rooms, this is not the place for you. If you want a simple space, complete with books and art, and a comfortable bed, in a New Orleans shotgun shack configuration, this may very well be for you. We loved it!