If I could rate them a zero I would.
Our stay was confirmed so we drove 6 hours to our vacation destination to find out that we didn’t not in fact have a room to stay in as promised. we found ourselves stranded with no place to stay for memorial weekend AS ALL the hotels were booked for the holiday weekend. Not to mention we have service dogs and they too had to suffer due to the lack of professionalism and integrity of this host & Airbnb..
We drove around for 4 hours looking for rooms and found none. The ones we did find were going for no less than $600 a night.
What was most upsetting was not obtaining the help we needed to find a place to stay. after-all, the distress this situation caused us was due to AirBNB we and our host & none of it was our fault. Please don’t stay here.