We showed up to check-in and we’re told that the hotel was at capacity and we’d been rebooked to a hotel down the street. The woman working the front desk informed me that I shouldn’t received an email from Magnolia explaining the situation beforehand, only to check my inbox and find no such communication had ever been sent to me. When trying to understand why and what was going on with the front desk receptionist, she got defensive and said, “I didn’t do this, the hotel did this.”