I didn’t actually stay at Samuel’s place. I had a family emergency arise, and as soon as I knew it wasn’t an option to make the trip, I attempted to get a refund. This was 9 days before I was scheduled to stay with this host. I was told “sorry for your issue, But our strict cancellation policy doesn’t allow for refunds in your circumstance”. Airbnb then asked him to refund on my behalf. Samuel declined once again. Lastly, I attempted to change the dates and book in April. Samuel ignored this request all together. I twice attempted this. I am also an Airbnb host myself, and so I understand the perspective of the host. It’s a business. I expected Samuel to be a bit more human In the situation. I feel like we are here to look after one another in times where we can’t keep our plans in emergencies. He could have at the very least allowed me to book a future date. He chose to keep my money , knowing it was a busy Mardi Gras season and he would have no issue to rebook it again.