Rachel was very responsive before the trip and provided some suggestions for Christmastime in New Orleans. Paul, a neighbor, met us to give us the key and provided really helpful suggestions and made himself available via text in case we needed anything, as did Rachel. Everything about the apartment was wonderful and just as expected. It was the perfect home base for a holiday vacation in New Orleans. The apartment was especially great for its walkability to the Garden District and for its proximity to the St. Charles trolley. Would love to go back again!