Jim, Mikki, and Rome were very responsive when I had questions. The room was nice and perfect for just one person. It is certainly a unique room - bath/shower, toilet, and sink all in the same space as the bed. I don't think this room would work for more than one person because you wouldn't be able to walk around without bumping into each other and there would be a lack of privacy. However, for just one individual, it's great! When not during Covid, they offer wine, breakfast, and more. I wish they had decreased the price since this was not offered at the time. Overall, I had a nice experience and felt very safe and knew any questions would be answered promptly.