We had a nightmare of a time GETTING to New Orleans, but Chita's constant communication, flexibility and reassurance that everything would be fine when we did arrive really helped make the process so much smoother. He allowed us to change our check in time at least three times (since our flight kept getting changed!), allowed us to stay past the check out time since our flight was later in the day, and took my friends on a tour of the city, which I sadly missed since I was on a later flight. The home was clean and surprising large since it looks so small from the outside. We had everything we needed and would absolutely stay there again!