This was by far the worst service of accommodations I’ve ever received. We booked our stay months in advance and conducted quite a few follow ups to confirm our reservation. We had a twelve hour drive, received check-in information that morning, then received a text from AirBNB, NOT the hotel, that our reservation was cancelled. Thinking it must be a mistake, we contacted the host directly and was connected with an angry, combative receptionist who told us someone booked a wedding at the hotel the day of, so they had to cancel our stay. When we asked for help finding a new place since we were only an hour or two from NOLA, and we were worried everywhere else would be booked due to it being Memorial Day weekend, and the woman said “that’s not my problem”, then hung up. We ended up staying at the only hotel that had vacancy, and paid over $400 more than our original reservation. This was unacceptable customer service in every way. AirBNB only gave us $80 due to the cancellation, but the rudeness and unpleasantness of the woman on the phone was unnecessary. Don’t book here, save yourself the headache.