Check-in was easy; however after preparing for bed and pulling back the covers we noticed the comforter and sheets were covered in hair. We let the host know and she responded quickly that the cleaning company would come the next morning, so we decided to wash the sheets in the meantime. When we removed the sheets, we noticed huge stains on the mattress and decided to find somewhere else to stay. It was unfortunate as there were not a lot of options last minute. I will note that Kim the host was apologetic and refunded us immediately.