Luis was very kind from the very start. He answered all my questions. I had been traveling since early in the morning and when I got to the apartment, there were cold bottles of water in the small fridge. That was great! Airports don't allow you to take your own water through security, so one ends up buying a bottle for a lot of money at airports. Also, it is very easy to do check-in. I had an emergency the same day I got in and Luis came to the apartment and was very understanding of the situation. There is a nice flat TV that include ROKU, etc. for enjoyment. The rest is spacious and very clean. Clean towels, shampoo and body wash. Also I loved the high ceilings with a nice fan and an air conditioner unit. Perfect for the tropical-like weather of New Orleans. The small fridge, microwave, iron and ironing mini table, hangers and comfortable be made me wanna rent this room forever! Great guy! Beautiful place! Highly recommended.