Myself and 3 friends headed down to New Orleans for a momentous occasion Friday June 29th 2018 with a 5th friend joining us Saturday June 30th. Ms. Michelle called to inform us a technician was on site to fix the locks and asked what time we would arrive. She was very polite and informative. Later that day before arrival the key and alarm code was provided. We pulled up at the home at approximately 6pm Friday evening. Immediately walking in the house we all stated how nice the house was despite how rough the neighborhood looked. Shortly after, we started to look for the thermostat because it was warm in the front of the home. The thermostat was off. We turned the thermostat on and down. After running to grab food we turned it down lower because of how hot it had become. By bedtime two rooms had cooled off but the third bedroom and entire front of home was still warm. We dealt with it thinking it may take longer for the house to cool off. Next morning it was the same issue but worse. One friend who slept in the third bedroom mentioned how he was sweating during the night. After the wedding our 5th friend arrived and immediately mentioned how warm the house was. I text Ms. Michelle to inform her of the issue. She asked if I turned the air down and I explained to her I had. She told me to turn it down lower because it was a pretty brutal hot day. So I did as I was asked. Ms. Michelle checked on us and I informed her the air was still an issue. I explained we had turned the thermostat down but the home is getting warmer. I sent her a photo of the thermostat showing 87 in the house and the thermostat turned down to 60. Ms. Michelle mentioned the thermostat may be broken or the batteries may be dead. She stated she would call the technican and update us. Ms. Michelle called shortly after and stated the technican was 2 hours away and because so many people were having issues with air no other technican was available at the time. Still trying to make things right Ms. Michelle mentioned she would try to get us another airbnb. Her friend's Airbnb was not available. She then stated the technican was an hour away. We made the agreement to leave the alarm off and she could give him the door code to enter the home while we were out at our friend's wedding reception. 1 friend left his I.D. and 2 friends headed back to the house. The technican was at the home at the same time. After arriving back to the reception both friends stated the technican told them the thermostat was reading the outside temporature because the home was cool when he tested only the back bedroom which was one of the two cool rooms. Ms. Michelle calls during the reception...