We are so incredibly disappointed with our experience here. I'm never one to complain but we have had roaches, ants, and spiders in the room, mildew/mold on sheets, walls, bathroom looks like a truck stop, goo and stickiness all over every surface, 10 min of walking on the floor and our feet are black. All we smell is mildew and marijuana. Our neighbors tv has been so loud late at night. I called the office 3 times and could not reach anyone. We knocked on the door and they didn't answer. When i say loud i mean i could hear every word of their show plus stomping around. I have kids- it takes lots of noise to disturb me. There is hair, big legs stick to the wall, mouse and or roach droppings, broken towel rack, poop on bathroom wall, and i can go on and on. I was going to complain our first night but my husband told me not to. That was until this morning when I was double charged almost $400 and now I have to wait for the refund for "7-10" business days. Now I'm New Orleans, not a cheap city, with a huge chunk of money unavailable to me and an 86 year old grandma. This was supposed to be for her. My grandad, her husband of 70 years, passed March 14th. New Orleans was on her bucket list. We brought her here. We shelled out money we normally wouldn't have on a hotel in the quarter to have her close as far as walking and her limited mobility. The lobby is lovely. The area is lovely. The room is deceiving, sneaky, disgusting. I'm horrified we paid so much when a motel 6 would have better standards and cleaner rooms. I'm heartbroken this hotel is the experience I've given my grandma. What's worse, I've only had one staff member show compassion and care- the overnight worker, a woman who I did not catch her name. I realize the reservation was confusing as we made 3 separately in order to pay on 3 cards- we had to affirm this place in order to afford it- but I not only called days before to explain the situation but I've explained it 3 times to the workers in the lobby and they still messed it up and overcharged freezing my vacation money. I'm not made of money. This severely has impacted our trip. The money issue coupled with the disgusting conditions, in which I have photo proof, has pushed me to my limit. I want to leave this hotel and I don't want to stay another night.