Our stay was not good BUT the host tried their best to make the situation better. Check-in went smooth, but right when we got to the place we noticed an issue with mosquitoes and the a/c not working. We then contacted the host and let them know of both of these issues. They were extremely responsive and said they would try to fix the issues the next day. Well the issues weren’t fixed by the next day, and the unit became unbearably hot and we were getting multiple mosquito bites. We let the host know this and since they weren’t able to fix the issues at that moment, they offered us a full refund for our stay. We accepted. Then the host set us up at another one of their properties to stay the night while we found another place to stay. I will say the host did go above and beyond after they determined their a/c unit had completely went out.. it was an inconvenience for us to have to book another place last minute, but it was very nice of them to let us stay at their other property for 1 night while we found an alternative. They also let us store our bags at one of their properties while we waited to check in to our next location. I don’t think this was a normal occurrence, but it did impact our trip.