The floor was not clean. My son had on brand new white socks and they were black after walking on the floor. My feet was black as well from walking barefoot. I felt like I was being threatened continuously by the representative who contacted me the day before my checkin due to me being a local. Every other sentence she mentioned there were cameras and security when it wasn’t related to subject matter being discussed. She emphasized it several times I’m assuming because she thought we were going to have a raging house party or something, but that was not the case. In fact, when we go there the other side of the Airbnb played loud music the entire time so I found it ironic that the “security “ she continuously mentioned never came by. Also , I listed on my reason for booking as well as the questionnaire that all my mom wanted to do was relax in the jacuzzi that was advertised. Also, when the rep contacted me via phone I told her that is why we were booking was because of the jacuzzi. She assured me she would ensure it was working. When we went to use the jacuzzi, it did not work. I called customer service number multiple times hour after hour for assistance and didn't receive follow up. I waited for over 3 hours and wasted our day. I then messaged heirloom on Airbnb and received a response that it was broken. They did not provide the requested amount of money back as a refund. So we paid extra money for an Airbnb just for a feature which they assured they would make sure it was working just to be told it was broken which was like a slap in the face. Location was nice and house was a nice size. Did not have any extra face towels. Only one tv through the entire home. Also, jacuzzi was dirty . Took pictures