I am very displeased with my trip to New Orleans. First the night before i realized that my place that i booked did not send me check in instructions. Once i realized I called the team at Sonder and was told my place was double booked and i had to options they could cancel or book me someone-where else. I choose the option to be booked somewhere else since i didnt have another option. The new place was then further of where i orginally booked and also had no windows in the house. When speaking to the agent she let me know that i would get an answer on early check in within an hour which did not happen and was not told until noon of my check in day. Then i asked to speak to a manager and she let me know that the request was in and would be getting called within 24 to 48 hours. With me thinking that was ridicules i still agreed to the call but to no surprise i never received a call. The communication with this company was awful and I will be sure never to stay at any sonder places and ensure that my friends and colleagues do as well!