Tiffany made the changes to our arrival very easy to negotiate. We were able to get into the unit early which was great! When we arrived, we were excited to be in New Orleans and to experience our first Air B&B rental! That excitement waned as it became obvious there was a bug infestation in the house. I understand that we were in the south during the summer, but the kitchen appliances, etc, being occupied by bugs made it uncomfortable to use the kitchen, so the value I thought we'd found, was not a value at all. We spent the last evening washing everything we had brought instead of enjoying one last night in the city. We would have stayed another day and night, but not with the situation as it was. Tiffany was very easy to work with and the house was lovely, otherwise.