The apartment is conveniently located in downtown New Orleans (caveat: even though the apartment is on the 9th floor, it can be noisy at times) and close to many tourist attractions. I was in town for a conference and the apartment was fine for that purpose. The apartment is nicely furnished but has some wears and tears (nothing out of the usual though). When you stay in the apartment you have access to a washing machine and a dryer as well as to the rooftop (beautiful view!). Blue Bicycles (rental bikes) are accessible just in front of the apartment. The biggest hurdle was checking in. I was told that I will receive the unit code before check-in/on day of check-in. I only had Wifi at the airport. I had to wait at the airport to access the code (alternatively, you can probably go to the apartment and use the apartment wifi). Check-in is at 4pm. I still had not heard about the unit code at 3:55 pm. So I had to reach out to the team. They responded promptly. But still not ideal, the check-in process could definitely be improved. The apartment was also not ready at 4 pm as promised. They told me it will be ready 5 Mins after 4 but when I got there at 5:30 pm, the floor was wet as if they had just finished cleaning it. In any case, they ask for extra money for early check-ins and late check-outs but they don‘t comprise for delayed check-ins (it does not matter that it is only 5 minutes). According to the team, housekeeping charges them if the person does not leave the apartment on time… but I am sure a more customer-oriented approach could have been found. Otherwise the communication was ok.