We were greeted when we arrived by Kevin and given the key to the home. He was warm and offered any assistance if we needed. The space itself was exactly what we were looking for--a home that exuded the feeling of the city (through the architecture and the way it was decorated). It was clean, and the bed was relatively comfortable. More like a futon, so you've got to like a firm bed. The neighborhood was exactly where we wanted to be at that time. Overall, a great experience.