Sonder is the worst company ever! They did not clean my room one bit. There was mold in the bathtub. There was pubic hair in the bed. That’s how you know they didn’t even clean the sheets. There was trash all over the floors. There was absolutely zero communication. I asked for an early check in and not once did someone get back to me. By the time I called them, it was 2:30, check in at 4. I asked and they refused. They said for 25 dollars, I can go in. Their excuse for not allowing me in early was, “we are cleaning the room”. Well, as stated above, that was completely false. The supervisor told me I was out of luck when I asked about my luggage since they wouldn’t let me check in. I wanted to explore New Orleans, since it is my first time here. I was unable to because of my luggage situation. Overall, this company is just money hungry and has no customer service at all. Thank you for coming to my Ted talk.