Location is great; great people watching from second-floor balcony above Dumaine Street with none of noise & smells of Bourbon Street. Actual appearance of the unit is a bit different than photos, as photos were apparently taken when renovations to space were still fresh. Staff was helpful & cheerful, though communication was a bit difficult as English is not their native language. Big disappointment that the building's ice machine was on, but never had any ice during our 4-night stay; and the freezer in our unit's mini fridge was so caked with ice that ice cube trays would not fit. Still a bit mystified as to how facility bills itself as a boutique hotel when there is no on-site management or direct contact other than through Facebook.