I booked the air bnb, caught a Lyft to check in, got to the hotel and the doors were locked. Was knocking on the doors for a minute and come to find out from RENEE that the hotel was closed. Like why let people book if you knew it would be closed and didn’t even notify me. Had me spend money to Lyft there and pay for the air bnb . But i got my refund back! Thank God! Very unprofessional