Overall rating: Bad/Terrible
Horrendous stay, would not recommend!
Detailed experience: My husband and I arrived in New Orleans before check-in time understanding that would need to check-in bags since the room wasn't ready. Mind you, we had requested days ago for an early check-in and were told we could not since they needed to clean our room and we could check our bags in with Sonder until check-in time. When we arrived at The Jung/Sonder, there was already a line at an empty counter with a hand written note that the staff would return in an hour. An hour passes and no one from Sonder is there. We proceed to wait with the other customers an ADDITIONAL 45 minutes with no update. At this point, we're trying to contact Sonder about the wait. They tell us someone is on the way. Eventually, over 2.5 hours after we arrived someone does come and checks our bags in.
Later that afternoon, check-in time arrives (code for elevator was unavailable on the app but we were able to get it from someone at the front desk) and we get to the room. Couple things we notice early on:
1) The provided blue and red couches look like they are covered in white fur. Like maybe the previous tenants had a dog??? Had obviously not been cleaned. Were super uncomfortable.
2) The entertainment area had 2 broken boards within it.
3) After walking across the carpet briefly, we noticed our socks were disgusting. They picked up all types of dirt and grime from it. I literally tried to wash our socks several times in a row, they will NEVER be the same again. Lifted the carpet for a moment (moving a suitcase) and dropped it back down and a cloud of dust, muck, and grime immediately filled the in the air. I've never experienced a dirtier rug in my life.
At one point, I used the Sonder app to request additional blankets, pillows and towels. The person from Sonder who was helping initiate the request, asked me if I was sure I had everything I needed since I only get one request for my stay. This shocked me so I tried to adjust my request accordingly for our 10 day stay. I then asked if they would be bringing the requested to the room and Sonder replied that they would and would leave it outside the door. The day passes and nothing comes. The next day, I stop by the front desk and ask for an update on the request, they proceed to tell me that they tried to drop the items off that day (while we were out) but no one was there and did not want to leave it by the door... I explain the conflicting information they (Sonder) gave me so someone tries to get me SOME of the requested items. I never got the additional pillows during the stay.
Also during our time there, we had two false fire alarms initiated. One of those was around 2 in the morning. This involved walking from the 10th floor down to the 1st with many others (including screaming children), only to make it to the bottom and then being told it was a false alarm.
1 Positive: The location was decent for getting around the surrounding are