I use Airbnb like a bible and always try and post my reviews to help others. Things always happen as long as it’s not life threatening or completely ruins your vacation find the positive in the situation!
We booked the French Quarter Mansion for a bucket list trip to New Orleans so I could add the pin to my map. I always try and go with a super host when using Airbnb to avoid any issues. Their ratings were high but not a super host but I fell in love with the photos of the property being I wanted the French ambiance and to be right on Burbon ST.
1-Messages to JC and Brittany the property managers were always available to answer any issues or questions. There is a after hours phone number they provide for any emergency issues and also respond to txt messages. They email and txt you the codes and phone numbers the night prior to check in.
2. The location- It is by far perfect! You are literally steps from the action and literally are on the corner of Burbon St./Dumaine . We walked every night down to the bars had drinks and the best part the people watching!!!!
You are super close maybe 4 blocks to Jackson Square, Cafe Dumont, Tourist Attractions and the French market which has incredible food fresh oysters, fish, shrimp and grits ,gumbo, crawfish tails and alligator on a stick you name it they have it! There are shops for items to take home . Art, hats, hot sauce, leather goods, and more.
This place is perfect and I mean perfect for location! There is a coffee shop/bar on the corner salmon pink with pride flags and a 24 hr diner that have good hamburgers that the locals go to after the bar called the clover grill. *****NOTE!!!!!! All the places we went you had to pay either cash or card only and show your vaccination card!!!!! ******** They will not allow you in without it. The room is also located right next to the Voodoo museum.
3. The Room- stunning looks exactly like the pictures listed minus a vase of flower and maybe the fruit. It has the most beautiful courtyard with a banana tree and water fountain, seating to enjoy your morning coffee or sit and have a glass of wine. The windows in the room latch and are a French style that open to the courtyard just as shown. It is as cute as a pin! We didn’t get to use the courtyard because of some painting that was being done to all of the outdoor furniture but it was really too cold out anyway. Regardless it was beautiful to view everyday. Room comes with coffee pot, towels, soap,shampoo,conditioner and body wash (small sizes) Towels are provided as well as plates,cups, silverware, pots/pans and cooking utensils,small fridge and glass top range NO OVEN.
Bed was comfortable there is also another bed in the loft that is accessible by ladder. We did go up there to check it out it’s also super cute. You would definitely have to be careful going up and down during the night. There is a light switch for the light in the loft that’s on the kitchen wall. Tv works perfectly you can log in to Netflix or other networks with your own password/login.
4. Key code to entrance- there are separate ones for the front gate/entrance
and the room itself we had no issues with either both worked fine.
The luggage room also has its own code and it’s a cleaning/janitor closet. We only had backpacks so we chose to just walk around with them until check in which is at 4pm.
****Now for the mishaps please read it in its entirety*******
We arrived the room was freezing mind you it was 50 degrees in New Orleans that day. All of 58 the next day. They have 2 portable space (electric) heaters available to use. However the only plug that we found that worked was behind the tv and in the bathroom. There is a heater/air conditioner that is above the entry door which seemed to take forever to make any difference in room temp. We plugged 2 of the space heaters in and it blew the fuses on the entire unit so we were completely in the dark. I called immediately and sent a message. JC and Brittany both called and had the repair man come to the unit within 10 minutes. He was super friendly and offered to go and buy a extension cord so we could plug our phones in to charge them. He reset the fuse and the lights came back on right away. I explained to him that the socket in the kitchen by the coffee pot and toaster didn’t work or either socket behind the night stands where the lamps sit they also are in non working order. He explained all of this to JC who in turn called for an electrician to come to the property and fix the issue. We were offered to a upgraded to a 3 bedroom 2 bath condo on Rupart ST but declined because it had gotten warmer in the room after a few hours with the space heater going and the location was beyond superb and that is what you come to New Orleans for. We made coffee in the bathroom because that socket worked lol there’s a first time for everything I guess. Management called and txt several times they made every attempt to make it right and to ensure we were happy with our stay. They assured us that the property would be looked over and issues addressed before the next guests arrived. The had contacted an electrician to check the property which we agreed to after check out so we weren’t disturbed for the remainder of our stay which was only 2 nights so we survived. There is so much more to worry about in life. We