Initially, correspondence with Hutch was fine. He did not answer a few messages, specifically regarding airport pick up (as offered in the listing) and a possibility of a late check out. Upon our arrival, we get to the house and there is no envelope with instructions or 2 keys, as he said. There was only 1. A missing key is concerning, so I call Hutch to let him know , he says well the last guests must have left with it, no biggie. We're getting settled and there are flies in the house, so one of us decides to take the trash out. It was half full despite the cleaning people being there. The counters weren't wiped, there was a load of wet clothes in the wash, men's shoes on the back porch and the inside of the dishwasher wasn't cleaned, like someone literally spilled something on the inside so it had a smell when you opened it. I called Hutch back to ask about the television and he was incredibly rude. The listing says "big screen," more like a 24 in computer monitor. There was an HDMI cable next to the tv, no dvd player or netflix as mentioned in the listing. I called to inquire and this is when the nasty side of Hutch came out. He was curt, short, rude and hung up on me after saying "stop talking and just figure it out." We ended up just using the HDMI cord and hooking it up to one of our laptops because aside from that, there was no other way to watch anything, not even basic channels. Neighbors were nice except for the weirdo across the street, he kept staring but wouldn't wave. Upon conversations with the neighbor at the corner, the air bnb was broken into a few days ago. Hutch never mentioned that, even after being notified that a key was gone. There also appeared to be 2 bullet holes on the side of the house. Next day, the US Marshals came. We saw some of the biggest guns in our lives!! They were looking for an armed robber next door, but the person wasn't in the house. When we asked the marshals about the neighborhood and safety, they chuckled. We told them the listing said "transitioning" and they laughed and said "maybe 5 years from now." We never felt unsafe, but the lack of concern from the host is very alarming considering he was in the know and did not alert us. We're from Chicago, in no way are we naive. The situation should have been handled much better and never did Hutch call back to apologize or actually provide the information we were looking for. Also the wiring in the house is inconsistent, as we all had trouble charging our items (phones and laptops). Certain outlets did not charge and others were slow. Overall, we'll be back to NOLA never again with Hutch.