Awful experience and bland place. Never book a Sonder property.
Place: No water pressure, less towels than number of guests, ugly corporate vibe, uncomfortable beds.
Communication: abysmal, outsourced and days to respond with confusing and contradictory messaging.
Tried to initially cancel to rebook different sonder property within 15 min of booking for a trip 6 months out. Days later, received a msg that I’d lose the entire amount.
Early check in request wasn’t processed until after the normal check in time and received one message saying it was approved (after the check in happened at the later time), and another saying it was denied.
Also required downloading a separate third party app and wanted license verification that Airbnb said I should not do.