I will never stay with Sonder ever again. I arrived to check in and the key pad to the front of the building was broken. This area is not one that you want to be locked outside with your belongings, especially as a young woman. When I reported the issue they acted like they had just heard this was a problem and said they would fix it right away. After some research I found out the keypad has been broken for at least 2 weeks and complaints were coming in constantly. When I called to report being locked out a 2nd time the following day, the woman who I spoke to was rude and extremely condescending, mocking the fact that I felt unsafe being locked out on the street in what is known as Americas most dangerous city. As soon as I reported the issue to Airbnb they helped me instantly because Sonder wouldn’t refund me the remaining 2 nights that I wanted to cancel my reservation…I couldn’t risk being locked out again. Honestly appalled by their customer service.