Abby is great. The location is great. Abby called us on our way down to tell us that the master bedroom was unusable due to its window unit AC being out. She even refunded part of our cost because she was not able to fix it during our stay. I can’t say enough about her. I could tell she was upset. However, the central unit could not get the common living areas below about 80 degrees while we were there )possibly related to other AC issues) so my entire family was relegated to one bedroom in the house…which was not ideal, but not the end of the world. Again: Abby encouraged us to find another place to stay and even identified a place for us, but we chose not to, after having already spent one night there and only having one more night to stay. The coffee pot also did not work and neither did the microwave. We tried to heat up some leftovers and a “needs service” message appeared and then it started beeping non-stop with no way to turn it off or unplug it. The location is amazing and Abby was very communicative. I’d be happy to stay here again with those issues addressed.