My partner and I arrived to celebrate our anniversary and found stained bedsheets, a comforter with a hole burned out by a cigarette, and paper-thin walls that allowed the screaming from other guests to spill into our room. A constant chirping from a dying smoke alarm was bound to keep us up all night. No management in sight and no response to chat messages left us with few options. We abandoned the room for a stay at the Marriott Renaissance, a place we highly recommend. It was clean, quiet, and the staff couldn't have been friendlier. Saint Philip Residence staff couldn't have been less concerned with our experience when they discovered our messages the next morning: rude, unapologetic and defensive. Would only refund one of our two nights. Save yourself the headache and book at the Marriott!