Let me start by saying that I’ve booking through Airbnb since 2016 and I’ve stayed at over 50 different locations,
The apartment is absolutely beautiful but there’s a lot of construction work on the property which is a big inconvenience if you’re not a morning person (it should’ve been disclosed before the booking) also the place reeked of smoke which I was offered a different unit next day at the same building or $50 discount, of course I chose to move to another unit but after a few delayed communications (horrible communication with Sonders) I was notified the unit I was promised is not available so I was offered to relocate to a different location, so I just went ahead and bought a bunch of smoke neutralizer products and took care of the problem myself, bottom line Sonders should have a better and faster communication with the guests and of course check the unit before the guest arrives, if they would’ve done it they would’ve notice the reek of cigarettes, I hope I can still get my $50 discount specially after spending $30 on the smoke neutralizer supplies.