Absolutely thee worst experience I have ever had with customer service. Too many things to list. Avoid at all costs. I have never given a negative AirBnB review in my life and I've stayed at many. This is a giant corporation that lacks any customer service or on-site staff. If going to the pool then returning and the door being locked with your stuff inside and being put on hold for upwards of 30 minutes as you and your friends stand wet, freezing in the hall then finally have to get a maid to let you in, this is your place. There are many other issues but I'm trying to not get worked up : )
Do yourself a favor and book at the Natchez, its waaay more dope, they have on-site staff who treat you how you should be treated when you're spending 1k a night