When we arrive to the Airbnb we were informed that we would be able to check in until two hours later than our agreed-upon time due to maintenance. At first it seemed like we would be able to stay because of ongoing problems with the restroom due to the previous tenant.
New Orleans properties allowed us to check in while the bathroom was going under maintenance, and informed us that they would keep us updated about the status of the Airbnb maintenance.
The maintenance was complete later that night and it was smooth sailing since then. New Orleans properties was very responsive and quick to address any issue we had.