Very helpful. My friends and I were stranded over night in NOLA due to a prior mishap with another host. Tim and Susan were very helpful in their quick correspondence and their ability to host in short notice. The Airbnb was clean, upscale, and had everything one would need for a good time in the city. It was close to public transit, the neighborhood was quiet and away from any hooliganism one might find in the city, and was able to house myself and three other people. I would highly recommend.