Renter beware. The fine print defined our arrangements, not the actual unit we selected from their advertisement. It wasn’t until we arrived that we realized the unit we selected in the advertisement was click-bait. We were assigned a less desirable unit that they claimed was comparable to the advertised one. When asked to move, I was met with undesirable options and incompetent customer service. The first agent I spoke to gave me a scripted response over and over when attempting to resolve our issue. The second agent was with Airbnb and ultimately sided with Sonder and regurgitated the same message. Finally, the next day we were able to speak to a Sonder agent with a heart. She was able to move us to a more accommodating unit, although it was outside of our desired location. While her efforts were appreciated, I would not advise anyone to book with Sonder via Airbnb without caution and without scrubbing their fine print to make sure you are renting the unit you prefer. My two siblings (both healthcare workers) and I wanted to take a break from work, aging parents, and day-to-day stress, and this experience absolutely ruined our well-needed trip.