The unit was as pictured and in a great location right off of Bourbon street in walking distance to most of the activities we did. We had a unit that looked out to a side street and did not have any excessive noise. Check in instructions were accurate and provided in advance. Sonder was very accommodating and able to provide some additional towels and blankets for us as it was quite chilly during our visit. We had seen reviews about the water not staying hot but we did not experience that - just have to make sure to continue turning the handle on the shower fully counter clockwise. Some reviews also mentioned an unsavory crowd around the building - in our experience this was no different than people you’d encounter in any city center and we had no issues with people making us feel uncomfortable. Most were polite and left us be. Overall it was a wonderful experience.