I flew from Ontario to New Orleans and within hours I received a phone call that my mother was ill and in the hospital. I had to fly back right away which was a big fee. My mother had an awful fall, so because of this I was not able to cancel right away. However When I was able to cancel it did not give me that option to do so, so I could not cancel. When asking them if it was possible to get half the money back, considering I didn’t even walk in the door they said no to bad you didn’t cancel so we are unable do that for you.
I too have an Airbnb and if somebody told me their story I would most definitely give them half back once I got paid in full. Actually I would give it all back. They are so very UN Compassionate disrespectful, and only care about the money. My mother did end up passing and when I told them they did not care one bit!!! I cannot comment on how this Airbnb was because I was never there, could be good could be gross. I did however read some of their reviews and it was not good!!! some were ok but I have nothing good to say!!! I will never try to stay there again. So disappointed in there humanity!