We met Jay briefly when checking in, and he was helpful both then and when we texted him with questions. Room was as described, clean and spacious with in-window A/C that was a bit loud but very effective. Location was safe in a cool neighborhood, a bit of a drive from French Quarter ($10 minimum with Uber but since it's newish to NOLA, we encountered a lot of surge pricing). There's a keycode lock for the house as well as a key lock for the bedroom, so very secure.