Ben was very responsive and would reply to messages very quickly which was great. The house is located in the Treme neighboorhood which is kind of a residential area. The street lighting is a bit patchy and there is not much social life around there but it is totally fine if you are looking for a nice clean and comfortable place to sleep. The place could really accommodate up to 6-8 people with Wi-Fi and cable (Netflix). I really liked the fact that we didn't need a key for the house, no anxiety about losing them or coordination with other visitors. We really enjoyed our stay and would definitely use it again.