This was my first time renting with Airbnb and I can say I was a lot inexperienced. This Airbnb is beautiful on the outside I didn’t get a chance to see the inside. I originally booked the house to do a girls night for my daughter’s 17th birthday and I told Tacolby that when he said I couldn’t, I respected his decision and rebooked for my sister and I to stay while she was visiting from Texas. On the day of the reservation he asked for everyone’s identification who will be stay there. After I sent it I was ignored. I drove to the location and had to call Tacolby. At 10pm he stated the air was out and he could refund my money and it’s been 9 days and I’m still waiting. I contacted support 3 days ago and they haven’t responded. Worst experience ever!!!!