Brandon and Truedell were very easy to contact and quick to respond. The location of the apartment was ideal for traveling to the French Quarter. I was disappointed with the cleanliness of the bathtub but the rest of the house was very clean. It rained during our stay and Brandon provided us with an umbrella (thank goodness)! We were ask disappointed to find we didn't have access to the front deck (displayed on the main picture on listing) but Truedell was nice enough to allow us access to take some pictures on it on the last day of our stay.