It wasn't quite an AirB&B stay and it wasn't quite a hotel stay - it was some awkward space in between. Overall, it was just frustrating. The app (the Sonder app, NOT the AirB&B app) will let you log in with your confirmation code opposed to creating an account - just create your own account at this point to save frustration down the line. You will need the app significantly more than any other AirB&B booking you've made. The help team is quick to respond and can help most of the time but accommodating things to this specific environment - like getting in early because I'm pregnant - they couldn't figure out because someone was in my specific room and housekeeping needed to happen - but they have multiple units, like a hotel, so why couldn't they just put us in a different room?
The code pad to get into the room - I'm guessing it's user error but we could NEVER get that thing to light up so we could put our code in and open the door without fiddling with it for a while.
The front desk staff was supposed to only be for the hotel (the listing on AirB&B said there would NOT be Sonder representatives at the hotel front desk) but they did try and help if there were questions. Unfortunately they were almost always wrong with their information.
The AirB&B listing said there was a pool, then in the notes, they said the pool wasn't open, then in the app they said the pool WAS open. Then you get to the site and the images they post for the rooftop area was for the hotel section, not the Sonder section... there were just so many little annoying oddities that you don't usually fall into with AirB&B listings or when you book at a hotel.
I get what they're trying to do, they were incredibly clean, beautiful room, and kind staff, but I would never book a Sonder stay again and I hope they get pulled off of AirB&B.