Billy had great communication and was super accommodating, letting us drop our bags early. He was really friendly via messages and offered in person assistance if needed. The location is fantastic for seeing the French Quarter. For anyone sensitive to smells or with allergies though, the place was pretty musty, and there could be a mold issue. This could probably be helped with an air filter. While some moisture and must is obviously expected in New Orleans, this was significant and we ended up cutting our losses and staying our last night in a hotel, since it was making me sick. We didn't complain because there probably wasn't anything that could have been done other than covering up the smell with an air freshener and I wanted to just finish out our vacation without more issues. For someone less sensitive and without respiratory issues it's a good deal.