Louis was a great host and was very quick to respond to messages. He met us with a key as soon as we arrived, and checked in with us online each day to see if we needed anything. He was very friendly and the space was clean and as described. If I had anything to complain about, it would have been the comfort of the pull out sofa. The mattress was terribly uncomfortable so I ended up sleeping on the sofa itself. I really didn't feel that the sofa was a sleepable option for anyone without adding a foam topper, which I think could be easily stored in the bedroom closet when not being used. Other than that, the place was great and we enjoyed our stay.