When I first got there, the room that we were assigned to was a complete mess - old sheets were crumpled up in bed, towels were on the bathroom floor, etc. Tried calling the host but it went straight to an agency who is in charge of this AirBnB and not the property manager or an actual in-person host. It was a bad customer service experience as we were just going back and forth and no solution. They had me waiting in this room for 1-2 hours until they finally decided to move us into a different room in the same property for just 1 night and then we had to go back to our room the next day. The next day came, I specifically told them that me and my friend will be out exploring the city (as it is our first time in NOLA) and they were okay with it but then when we were out, they called us to say that we have to move in to our new room instantly because others were moving in to the other room we were in - this totally ruined our mood and took time out from our day. It was such an inconvenience. When we got back to the property, we then moved in to our first assigned room and after that everything was alright. But I would not stay here again if I am being honest. Poor customer service, poor communication, and no real host (have to go through agency via phone call if any problems arise).