Everything was great until it wasn’t.
The property manager was great, timely responses etc. Unfortunately, there was a rodent present during my stay which made things incredibly challenging. I immediately left at 4am in the morning after spotting the rodent. I called the property manager as soon as I saw it, they did not answer (although I didn’t expect them too, it was incredibly early in the morning) so I called AirBnb to detail what I saw and how I was leaving several days before expected. I asked for a refund and received such a low amount back. While the property managers were
responsive after getting in touch with, this was possibly my worst AirBnb experience to date. I never give less than stellar reviews but this was so unfortunate. Paying nearly $800 for a week stay, and at the sighting of a mouse near the nightstand and kitchen and only receiving $200 back after only 3 night stays wasn’t the best experience at all. I lost over $600 because they had a rodent. Of course I was not okay continuing my stay. Even when I spoke with one of the property managers he said, “to be honest, it would have scared me too —- I would have been on top of the couch, so I understand you wanting to get out.” Horrible experience, wasted money, never again.