Caution: Unsafe, unsanitary and unfriendly. I wish that I could load pictures to show the environment and the communication between the host and me. I tried very hard to be respectful and understanding as the host was apparently experiencing issues with their cleaning crew. However, that should not be the problem of the guest. I checked in around 6p on a Friday for a 5-night stay - I checked out within 18 hours. The host stopped communicating with me upon asking for a refund and left me to figure that out on my own with Airbnb. I paid $1,277.06 and Airbnb only refunded $806.88 and gave me a $256 coupon code claiming it was policy. Here is the message that I sent to Airbnb to even get this amount back:
Hello - I am requesting a full refund of $1,277.06 for reservation:
Fri, Jun 10, 2022Wed, Jun 15, 2022
Entire home/apt · 3 beds · 2 guests
This request is due to the following:
Not being provided supplies listed in the posting - to include:
No toilet paper upon arrival or upon request - despite being given a code to a locked closet that supposedly had toilet paper in it - it did not.
No forks available to eat dinner and none were provided upon request.
Unsafe environment due to:
The back porch light not working, which made walking down the stairs to take the dogs outside at night unsafe.
An exposed electrical outlet that did not have an outlet cover on it that was located approximately 2-3 feet from the kitchen sink and directly behind the paper towels.
A lose board on the floor in front of the bedroom closest to the kitchen that either appeared that you would fall through or would cause you to trip if you step in the middle and it arched upwards.
A bathroom door handle that was very loose and almost caused me to fall backwards due to not expecting the handle to give like it did.
A sharp screw point sticking out of the drawer in the kitchen beside the stove.
Bathtub faucet not being connected to the wall.
There were several unsanitary conditions, to include but not limited to - food in sink upon arrival; knives with food on them that had be returned to the wooden knife block; coffee cups were stuck to the cupboard and made a ring; food particles were under the cabinet with the pots and pans; food smudges were on the refrigerator/freezer doors; dried egg was on a spoon and spatula; an excessively stained shower curtain, a filthy rug with multiple stains; bedsheets with stains; etc.
I attempted to communicate with the hosts and tried to work out a refund with them prior to contacting Airbnb directly - as you can see in my attached screenshots. The hosts stopped communicating with me and so I am now seeking a full refund as this has monopolized a great deal of my time - to include leaving this reservation less than 24 hours after arrival, checking into another Airbnb, unanswered messages with the hosts, a phone call with Airbnb and now having to load all of this information just to get the refund.
I look forward to a favorable response to my request for the full refund of $1,277.06. Respectfully, Christina