Mark and Renee (concierge) were very nice, however, it was very hard to reach Mark. Renee was very helpful! We did not have heat for 2 of the 3 nights we were there - we were freezing. The internet did not work throughout our entire stay. The location is very ideal and great walking distance to the French Quarter and public transport. But like others have said, the walls are thin and we could hear our neighbor snoring.