What an absolute scum bag this host is. We checked in and a front window was broken right out to the street, as well as a back window completely open, and other shady stuff.
I messaged the host about the broken window and they said ‘we’ve been meaning to get that fixed’
The girls didn’t feel safe, so we went and got a hotel. I messaged the host and told them we’d left and gotten a hotel, they said they’d try and get it fixed tomorrow. I asked for a refund, and told them we wouldn’t be coming back, and they refused a refund, and said we have to stay because they told us they would now try to get it fixed ‘hopefully today’.
I called AirBnb, and they graciously and quickly agreed to refund me.
I wasn’t going to leave a negative review, because I’ve literally never left a negative online review in my life. Never.
Then today, a few days after, I got an email that these scumbags were trying to charge me the exact price or the refunded rental, as ‘damages’ for the broken window, that they acknowledged they knew was broken when they rented their place.
My first negative review ever. AirBnb please kick these scum bags off your site.