The staff was extremely professional and service oriented. Yolanda in particular was phenomenal. We however did not like the hidden charges. After we booked and arrived we were faced with additional fees, like the drive way for example. This should have been discussed prior. We also did not like the fact that the pool was shared, with a schedule and this was also not mentioned in advance. Several people showed up at one moment for a pool party for another guest, and we felt uncomfortable with that suprise. Our front door was not close with the code from the out ( we have a video) and we felt very unsafe. We loved the property, but would have preferred if we were told it was not private but shared with other tenants. We cannot stress enough how great the staff were. Thank you for the accommodation.