Check in fairly easy once figured out blue line was a button with line. Keys were where they were supposed to be and figured out how to get to unit. Unit appeared clean. Initially could not find towels, contacted Jason and he reiterated where they were to be. Finally, he asked if maid left in dryer, which is where they were. He did apologize.
Towels were dried but dingy so rewashed using bleach and they were then white. As I unpacked and moved dresser to plug in firestick found a bunch of trash (crayons, paper, napkins) behind dresser. Shot Jason a message to let him know and that we did not do this. Later found a bunch of confetti behind credenza in living room and behind pull out couch more trash, napkins etc. Left a message when we were leaving regarding these additional areas of uncleanliness. Never received comments on the trash. Kitchen well stocked, some had left nonperishable items (coffee, salt, some seasonings) which was nice. Ice maker did not work, notified Jason and he said never had anyone complain before that it didn't work and asked if water worked. Said yes and informed him no big deal unless wanted to make drinks, which later we did, but no further responses after indicating water worked. Sheets were dingy on the pull out which we were able to get out the first night, but the second night it was stuck and even the male with us could not get it loose. It was too late to call Jason when we were heading to bed. Contacted Jason on three occasions regarding luggage storage which was told to us prior to arriving that was free til our late evening flight. Finally on the day before checkout he noted we could check out late (3pm). However, no indication where to store luggage. At 1006 the morning of check out sent a final request regarding luggage as well as an FYI about cleanliness, stuck sofa bed and ice maker with no response. At 1204 received a message hoping our stay was nice and reminding us to write a review. Finally at 1204 called Jason to find out about luggage. We were told to leave it at the end of the hallway. although secure building was not happy with luggage being outside the unit for others to possibly mess with. However, we had 4 hours between check out (after given late, it was originally 7 hours) so we left luggage but only for about an hour or so, we returned and decided to cut short the rest of time and just take our stuff to airport. The property was sufficient for what we needed, location good, about a mile from Bourbon etc. Not sure what the cleaning fee goes to as the place was not clean. In addition to the towels, sheets, had to wash some dish cloths to use for dishes and once bleached they were fine. Jason was responsive for some things though took 4 attempts to get luggage info and none of the issues were addressed when first notified or at the end when final message sent. Because communication had been as it was and we had to call about luggage, I sent a follow up message after our phone conversation to ensure that when we checked out late and stored luggage and held key until we left it was all documented. Nice property with a few issues that need to be addressed.