Let me say the apt is lovely, very clean, bldg is nice & good location, so with all great reviews I feel bad but have to honest…for the price…that’s where it ended.
The check in process was a mess. Codes given were wrong for garage & lobby door which left myself & my teenage daughter out in the freezing cold at 9pm in the dark for over 20 minutes. We managed to get in when others arrived & told us that the codes were all recently changed. The person on the ph trying to help get us in upon hearing this said “oh yea” I’ll send you the updated info. Not cool…
There were only 2 towels & 1 washcloth (we were 2ppl for two nights); no towel in the 1/2 bath & Roku remote batteries were dead (it’s a Roku TV/PC so can only be used with the remote). We had pay $5 to download the Roku app to a ph to use the TV and share the towels until host dropped more off late Sunday afternoon.
The garage doors were broken & wide open all day Sunday into Monday when we were leaving - defeating the whole purpose of paying extra for secure parking.
Finally and not in the host’s control but guests should be aware - there was a women screaming what sounded like “help help” in the hall Sunday AM - we had to call the host because the # for lobby security was not provided. At this point my daughter was so upset & really just wanted to leave after 1 night but we stuck it out because we were cold, tired & not up to fight for a refund