So this wound up being a great stay, but I’m not going to lie it was a little bit of a nightmare at first. So we had originally booked the Sonder location in the French Quarter. You cannot get into the building with your code until your checkin time, but they had a luggage closet we wanted to put our bags into. Luckily there were some other guests in the lobby who let us in, but upon first meeting they said our checkin would probably be a disaster and they were right. It took us over a hour to get someone with sonder to tell us the luggage code, and once we got the code we realized the doors didn’t even lock fully lock because they were so old. We come back at our checkin time, get into the building this time, go up to our room and the code doesn’t work. Call someone again, a half hour later finally get a hold of someone by phone saying we would not be able to stay there because of mold damage from hurricane Ida. The hurricane happened months ago and we are just learning this the day of checkin? I will say they gave us a different location nearby that was very nice , and they gave us a portion of what we paid back in a refund. But honestly, I’m not sure I would go with them again. There is literally no one in the building to help you, and it seems like things going wrong with your checkin is a common thing with them. Seemed to be more of hassle than what it was worth.