The house was in an OK area. We did feel a bit like we were working for the management company and not guests. The first night in the house the mgmt company texted me and asked if we would turn on faucets and let them run so the pipes didn’t freeze. There were specific instructions about where and when to take care of garbage. In addition, the day before check out the mgmt company texted me again and said I should wash some bath towels before we left. I’ve stayed in Airbnb homes in NYC, Los Angeles, Portland, Seattle, Chicago and numerous other cities. NEVER have I been asked to do laundry. Yet when I asked for a bit later checkout, or at least leave luggage a little past 11:00am in check out, they said no. It may be the difference in dealing with a mgmt company, rather that a property owner/host.