When we arrived and were picked up by the transportation that they offered everything went great he was a very nice person and got us to the Alexander with no problem. Our first night there was great we were able to sleep great it was a great location close to shops and dining. One thing that I will mention is that yes they can hold your luggage but beware that it will be held in a room along with everybody else is that staying there and has yet to check in to their room. luckily there were good people there at the time. So all of her things were there when we return to check in. The second night at around 6 PM there were children screaming and running upstairs and that did not stop till about 2 AM. I did reach out and it took a while for the Alexander to return my text or phone calls regarding this because we had reservations very early in the morning for kayaking and none of us slept much that night. The following night the running started again and it was followed with screaming and jumping and things being thrown around and moved very loudly. I reached out about 915 and they said the quiet hours are not until 10 PM. I then reached out again a few times throughout the night as the running around stopped finally around 2:30 AM and then start it again at about 4 AM. I did get a text that night but only after a check to see if we’re gonna have transportation the next morning at 5:30am for our 8 AM flight. The security actually came knocking on our door and woke up my teenagers around 1am just as they had finally fallen asleep, who had the room closest to the door telling us that we needed to quiet down. We were all in bed trying to sleep quietly but the jumping and running and screaming from upstairs was keeping us awake. It’s hard to give a great review after having two nights without sleep and not feeling like much was done about it. But it is a nice place it does offer some nice amenities but just know that if you have a loud Bunch above you you will hear every single thing. It literally felt like they were going to fall through the ceiling.