The location was in a bad area. The apartment was clean and nicely furnished. The TV didn’t work during our stay and we tried to get someone from Sonder to come fix it twice and they did not. We stated there were four people staying on our reservation and we only had 3 towels and 3 washcloths. We requested more towels and for the TV to be fixed. They brought one towel and 2 wash clothes. We requested two more towels since two of us have long hair and they told me that we already had one request so we should just wash them. Then today my we had no hot water.