Great communication, location, and room. Only complaint was that the listing shows a pull out couch in the photos, but this room did not have a couch with this capability. We had planned on using this bed so we were more crammed than planned, but everything else worked smoothly. I also do not recommend the parking deck attached to the building because it is sketchy and there are no elevators to use to bring your suitcases, etc. We used the parking deck across the street and it worked out fine.