I would like to start by saying the on-site staff & the property itself is absolutely amazing! Anything we needed Ms.Christy & Stacy made sure to help us! These ladies saved this experience for me because I was not impressed initially.
For starters the host attempted to charge us a $643 up charge to add 2 guest (1 adult & 1 kid) I thought that was a gross amount of money for two people, so I took the initiative to update the guest via Airbnb. It was only a $417 up charge through Airbnb. Meaning that’s we we’re almost charged $200 more for these guest after spending $2,000+ on the unit already.
Secondly we had multiple children with us & it was going to be another $100 up charge to check in early?!!? Mind you we already spent $2100 to book this place. So to save money so that we could have a good vacation with our kids we opted not to & bared that New Orleans heat until we were allowed to check in at 4pm.
Lastly and this will be my final complaint it was impossible to get the host on the phone when it was time to arrange bag drop off. It took over probably 10+ calls & an angry voicemail to finally get a call back from someone that was onsite at the property.
All in all I am trying to be transparent for the families traveling because the interactions with the host almost 100% made me want to cancel, but you can’t do that because they have a no cancellation policy.