Due to Covid restrictions put in place after the cancellation period for my stay . I was not able to use my reservation and the hosts referenced Pre Covid policies from 2018. I was not offered any type of refund or concessions after numerous attempts to reach out. My requests for full or partial refunds were ignored. I paid in full however due to extenuating circumstances beyond either mine or the hosts control I would expect to receive some type of relief, however they basically have my money while services were not rendered and it is evident I did not check in or out of this unit.