We checked into the first unit and the heating was broken. It reached 101 degrees on the thermostat with the unit turned off. We were moved to another unit, but the heating was locked at 77 without any access to air conditioning. I will say after many hours of back and forth we did get a full refund. But we went to a hotel instead to have AC.
The unit was very nice and the customer service was pretty quick to respond. Just was unfortunate they would not give us access to the master controlled air conditioning.