Charla was SUPER friendly, and we loved her dog, too. She was very helpful & responded quickly to texts. House was very nice & spacious, appeared to have been remodeled recently. The kitchen was particularly well-equipped. The neighborhood (although not Charla's house) is a little bit run-down, and though we didn't feel unsafe together, we might have walking through the neighborhood alone (especially at night). Charla's house felt very secure though (with an alarm system & electronic locks). House much more spacious & interesting inside than it appears from the street.