we had 2 key issues during our stay, and the host was completely unresponsive. they claim my phone didn't work even though i sent and received 100s of texts from others on a brand new iPhone X Max... there was a break in immediately out front of the house, which we now know is in a dangerous neighborhood, and we had a question about check out, that went un-responded to as well. their security system was down, and i took picts of all this for Airbnb. suddenly after we had gone, we got many messages from them on 2 completely different phone numbers from the emailed instructions because we left 15 minutes after the check out time. this is why we had contacted them as well, to ask them for a later check out, and to talk about other issues with the house. the house is pretty inside, no doubt and it had many cooking things we needed. even though i thought they were very bad with us, we still left behind over $200 in food and wine. we took what we could of the stuff we bought, and left a huge amount for the homeowners