Marcus has been fabulous during my entire trip booking experience (which involved cancelling AND rescheduling due to sudden illness). When our second trip failed due to snow in New Orleans (yes, it happens) then snow elsewhere the day after (I live in Boston), he said the next time I am in Nola, he can help me out! The communication was always VERY fast and he was nice enough to follow up on my son's illness. I am so thankful to have experienced my travel with Marcus opposed to other air bnb owners!