When we arrived we were unable to get inside the unit. Taylor was responsive when I called, but admitted he forgot we were coming. Once we made it inside, it looked like someone was still currently staying there. He offered us another unit within the same housing structure, but we were unable to get it. He worked for 20 or so minutes to find us another place to stay close by at a friend’s Airbnb. Overall, Taylor was friendly and very sorry about the mix up and did return most of my money. However, I think it’s important to share the whole experience. If he hadn’t found another place for us, we would have been in a bad position after flying into town.