“If you are not happy with the place, you can go somewhere else. We are not giving refunds or anything. The people came today to do a deep cleaning...Sorry for the trash and dirty blankets.” Not recommended!!! I have traveled many places and used Airbnb’s and this by far has been the worst experience. Place looks very similar to the pictures minus the first room being a lot smaller than shown.
The place was NOT clean. The concierge ensured the placed was deep cleaned by four people earlier that day, however, I would say otherwise.The linen had stains in both rooms, the bathroom had what appeared to be pizza grease on the toilet paper, bathroom door and bedroom door. Upon arrival, I turned on the lights and there was a roach on the wall and the floor. The chest decor was missing a wheel. The couch had stains, the dishwasher had plastic forks and knives still in there. The back porch had a full bag of trash left and the chair had dirty throw covers and sheets left. The fan had thick lines of dust on them and the filters were not clean.
The back room tv did not have a remote so I used the one from the living room to operate the tv in my room.
We had to buy wash clothes since they only provided bath towels and hand towels.
Since I have never been as dissatisfied with an Airbnb, I did not know the policy to contact Airbnb about the issues I had so I told the host and he did move quickly to get the dirty throw blankets and trash off the porch but when I told him about the other issues, he told me that “If I wasnt happy with the place, I can go somewhere else.” RUDE. The lack luster customer service was not expected and I believe he realized it was rude so he changed his response to “send us pictures of your issues and the owner and you can come to a solution.”
I was more hopeful until I messaged the host the pictures and the host brushed off the situation. He told me that was not a good first impression but that NOLA was basically a swamp and the bugs are inevitable. My sister has stayed in four different Airbnbs in NOLA and has never had bugs. He said they could bring raid (and did not). He also said they could (not would) contact the cleaning company but that I could also contact them as well. Not good customer service because the place reflects you, not the cleaning company only.
There was no welcome book like most places have to welcome guests and give suggestions on places to stay and the house rules; only a stack of wrinkled up papers telling the house rules and how to use the alarm system.
Thankfully, I bring my own linen wherever I go so I used them on top of the stained sheets and when I contacted the cleaning lady, she was very caring and expressed empathy for the situation. She explained that she was not aware of the issues and came to clean what we asked the same day.
Also, the walls are PAPER THIN. I did not believe the review until I experienced it for myself. It literally sounds like the neighbors are walking in the hallways. You can hear their television and footsteps at any moment. Quiet hours start at 10pm but you are pretty much quiet all the time so there are no complaints.
My overall first time in NOLA was amazing. Would I recommend this place, NO THANKS!