Kendal was very helpful and personable during my few encounters with her . Paul on the other hand was rude initially. I contacted him before booking to request a early check -in and was told “No problem “. Upon getting to the air bnb and calling he answered the phone and said “after hours” I told him I was calling to ensure I can check in early as requested . He said it’s 1:30 in the morning call back when we’re open at 9 . This caused me and my guest to have to sleep in our rental vehicle in front for 7 1/2 hours until “they opened” . At 9 am I had to wait on someone to hopefully walk out because I didn’t have the proper code to open it myself. Once I got in I seen it was cameras where he could see I was at the door multiple times attempting to gain access and was never buzzed in by him. When I told Paul about “the after hours person not being helpful “ he said oh that was me , no apology just said that he misread my request . Paul did accomadate a early check in at that point but it wasn’t as early as we previously discussed. Our room was more updated then others but the window ledges were filthy , we found items from past guest under the bed and our sheets weren’t fresh they had hair all over them (luckily there was a bag of freshly washed bedding in the closet that I was able to switch the linen out for ). Outside of those concerns I can’t say I wouldn’t return because this location was walking distance to almost everything and my apartment was actually nice . We stayed in the penthouse.