The Sonder seemed like it was going to be an amazing stay. It was indeed spacious and had a cool loft vibe, but there was several things lacking. Let me explain...the “hand soap” was just tiny bars of hard soap. During COVID-19 there should be actual foaming soap and not cheap hotel hand bar soap. The bathrooms were not that clean and had dirty walls and floors. The kitchen came with one paper towel roll, no napkins, and no hand soap. We had to purchase everything ourselves and this was an expensive place to stay. Additionally, we received several noise complaints throughout our stay and were told there are noise monitors throughout the Airbnb. This was new information to us and completely absurd. We watched some movies and apparently this was enough to receive a noise complaint and threat to take our security deposit. Meanwhile, we were awoken several times by loud neighbors partying and screaming. Ridiculous. The communication was fairly quick so that’s good. If this Airbnb wants 5 stars, they need to actually clean the place thoroughly, provide basic cleaning products, provide more than 1 singular paper towel roll, give us new tissue boxes and not reused boxes with a mix of different tissues, and a clear understanding of what constitutes “loud noise.” Kind of disappointed by this experience and stay. Would not stay here again.