I was part of a group of 10 that booked this Sonder apartment 6 months in advance for a vacation in New Orleans for 3 nights. We drove from SE Kansas (a 12 hour drive) and while we were en route (5 hours from arrival) the girl that booked our stay noticed that our reservation had been canceled. She contacted Air BNB and after several stressful conversations they discovered our stay had been canceled by Sonder. The owner decided to cancel our stay because the girl that booked our trip happened to have a birthday while we were there. Apparently they thought we were having a birthday party. Mind you they had 6 months to make that determination spice they had all of her information and canceling day of checking was absolutely heartless! Imagine being hundreds of miles from home with 10 people within hours of check in. Ten people with no place to stay and they had $2800 of our money!!! Now we were told it would be 7-15 days for us to receive our refund! Air BNB couldn’t resolve the issue and reinstate our reservation because the owner did the canceling. We’re 10 people aged 35-60 and we’re in no way planning a birthday party bash at their place. Absolutely ridiculous. Apparently you can’t have a birthday during your stay at Sonder. Air BNB felt bad for our and our situation so they suggested we rebook under someone else’s name since Sonder had put it back on their site as available. I booked it under my name and we were able to check in when we arrived. We stayed our 3 nights, it was a decent place but not worth what we paid at all. A few complaints: all the toilets rocked when you sat down making you feel like you would fall off, a ceiling fan in one bedroom couldn’t be used because it was falling from the ceiling and the entryway to our apartment had something sticky spilled on the floor that was there the entire time we were. After our stay we discovered Sonder was trying to keep our money from the original booking that THEY canceled! They had listed that the original girl that booked it had canceled it! Now they’re into us for over $5000!!!! It took over a week and a half to get them to issue a refund. That’s after several phone calls and emails with Air BNB and PayPal. We finally got the refund issued but still have to wait another 7-15 days for PayPal to issue the money to us. Absurd and very distressing!! I noticed that Sonder is a business that has several properties around the country listed on Air BNB. I would highly recommend not staying with them. Your money AND your trip is at risk!