Off the bat, the communication was horrific. We asked the host for some information prior to checking in and they only responded to one of my messages. Once we arrived, they didn’t answer the phone for half an hour to let us know that they updated the lock so the code given to us wasn’t even accurate. Once getting into the listing, the home was not clean AT ALL. There were various insects and it only got worse as the time went on. We did mention it to the hosts and they said they would bring the cleaners back, but the house looked worse in terms of cleanliness once we got back. By night time, we looked through the beds and found BED BUGS. We immediately texted the host ( knowing they wouldn’t even respond due to their terrible communication) and left for a hotel at 2 am.
The next day, we called both hosts with no response until 2 PM. That is unacceptable knowing the state of their listing. Once they did respond they said they would only refund for 2/3 nights, but we didn’t even use the house the first night either.
We had to go through Airbnb to get a full refund due to the hosts being unresponsive and avoiding the issue at hand.