The location was great. The customer service communication could be a lot smoother, i requested early check-in a month in advance and did not get approval until 2 hours before my check-in time the day of arrival and had to pay a $25 fee which I had no problem with until I saw how the room looked. I had to keep checking in and had i not I would not have known I was approved to check in. Didn’t get approved for late check-out until after the time i requested and already had left. There was hair on the shower wall and floor, fingerprints on the refrigerator crumbs on the nightstand. The sheets had makeup stains which i think were just stained after being washed but I would think those should be recycled and no longer used. Overall I was excited to stay with Sonder but after the hoops and hurdles don’t think I’ll book again.