This was a truly desperate search for a safe place for my daughter to stay last minute while out of town. She made last minute plans to travel to Chicago for the Gold Cup soccer match. Once there she could not find a hotel to rent to her because she is 18. She was in her car crying. I booked with Jim on the internet and spoke with him by phone. He was so great!!! He met her and her boyfriend at the door. He even spoke Spanish with her boyfriend which made him feel great. He assured me by phone about how safe the neighborhood was and that he would be on the premises just a moments notice away. He treated them like adults but still helped me feel comfortable about their safety knowing they will always be my babies. It was truly above and beyond. And my daughter said the apartment was gorgeous.