Lisa was quite amazing. She was responsive and helpful at every step. Entry into the apartment, which is on the ground floor of a quiet street, was easy in light of her clear directions. The apartment was immaculately clean and modern, and very comfortable -- plenty of space for my husband and me. It was full of everything you would possibly need (e.g., shampoo, cream rinse, a hair dryer, even floss and umbrellas). I would definitely stay there again.