We were outside the host’s apartment in the cold for nearly 2 hours. We did arrive around 11pm, and the instructions were clear but she had the bottom lock locked so when the combination lock unlocked the top lock, the door was still locked. We couldn’t get in touch with her, and were let in a little before 1am by the building owner and got a response from her at 5am. Other than the check in process the house was clean and Exactly as described and not too far from downtown. And she let us check out late because our train left later than expected.