Other than a great location relative to our needs, from the outset it was a terrible experience. The automated entry system did not work so had to request entry upon arrival, the premises were not clean and poorly supplied (little soap, dishes and glassware and linens limited to 3 people despite our stating there would be 4 adults), misrepresented "central AC" which turned out to be a single inadequate window unit (and it was in the 90's most of the time we were there), dangerous entry steps, disgusting items left in bathroom. But the most disappointing thing about our visit was the extremely poor host response to any of the items noted - they never did anything to address any of our concerns and for missing items told us we could do down the street to a local market to get them ourselves.
I was in Real Estate property management so I think I know what customer service should be at a minimum. I did not expect them to correct everything but to not even attempt to correct things they absolutely could have (entry system, short supplies, cleanliness, removal of disgusting items left behind by others, and willingness to correct their listing to more accurately reflect what they were providing) would have made our stay extremely more acceptable. In this case, silence is NOT golden.