It was a busy weekend for Erika, so we only met Daniel when we arrived. Communication was initially a little tricky, since we were texting her, but he was the one available to meet us. There were keys and maps to the area. It was only a five-minute walk to the bus, but the area around the house didn't have the neighborhood feel we had hoped for. We weren't familiar with Chicago and its various neighborhoods and we would have liked to have been closer to downtown (but this wasn't the fault of our hosts...it was our fault for not doing better research ahead of time). If you are only in Chicago for a limited time, I would try to find a place that is more centrally located. That being said, we had some great Mexican food while in Pilsen. The house itself is cheerful and had everything we needed for the weekend, although some of the home renovations are a little rough around the edges, which made us extra cautious with our little guy who was traveling with us. Free parking was right outside, which was great. All in all it was a good experience, but not as stellar as some of the other airbnb places that we've stayed.