David and Yesenia were very attentive to our needs during our stay. We somehow managed to lose the sound on TV late at night, reached out to them on the phone, but could fix it. David came in the next day and fix it for us! (Felt bad as it was just because of loose cables or something...) The location is perfect for anything you want to do in downtown. You'll love the kitchen if you plan to cook during your stay as it's fully equipped. Look no further if you want to spend a nice vacation in Chicago!