Communication was great throughout the process. James gets right back to you. I never met him, but instructions were thorough and access to the place was easy. The location was incredible... heart of Wrigleyville/Boystown. The Belmont St. "L" station is just two blocks away, making downtown a super-easy 15 minute ride away. And there's a Starbucks across the street! The studio is pretty, quiet and comfortable... perfect for 1 or 2 people. Wifi and TV (antenna and Apple TV) work great. No view, but good light with three windows. It's four flights up... not a big deal. All-in-all great location, great value.