Great, quiet location; a very clean space; stylish and sophisticated décor; comfortable bed - a wonderful find for those visiting the Windy City. However, although the host and family live downstairs, we found ourselves unable to enter the front door our third night (the family space was dark as well; no answer to the doorbell).. The AUGUST app didn't let us in and repeated texts / phone calls went without any response; we ended up staying elsewhere. The following morning the host and I discovered the keypad alternative wasn't working either! And, when we initially checked in, our host's wife had to unlock the apartment from the inside when our code failed to do so. This is really a super place and the host, a charming man; unfortunately, at least in our case, it ultimately proved a major disappointment and we left a day early.