Communication with Roberto was excellent, we got into town earlier than check in time and he was kind enough to message that it was ready early. He was super nice, let us know where everything was, and once he was sure we had everything we needed, he left us to enjoy. He messaged again once we'd had time to settle to make sure we were all good and made sure to let us know that we could contact him anytime. It was spacious, clean and comfortable. The location is a bit far from downtown (in terms of time to get there) especially during rush hour, but we used mostly buses and trains - the 74 that you can pick up just steps from the home was not exactly the most reliably on-schedule, but that's CTA's fault and not Roberto's! That being said, it was a great value overall, and the hospitality was second to none.