The space was comfortable, clean, and aesthetic. It was a little bare-bones when it comes to amenities. The TV only had chromecast, there were no paper towels or anything of the like, and the gym was more trouble than it's worth to access.
The check-in process and overall communication was overly difficult. I booked via AirBnB but Sonder requires you to download their app and verify your identity with license/passport and photo. The verification system was buggy and it took me multiple attempts to get verified. When all said and done, I received my check-in information less than 6 hours before my booking.
The customer service was generally unhelpful, and you would have a hard time discerning them from automated reply-bots. I received empty, repeated assurances that I would get my check-in code, pending my verification. I was even sent an incorrect link to complete a screening survey, which was ultimately unnecessary.
On the whole, booking through Sonder was more trouble than it's worth, even if the space is quite nice.