The check-in process was well described and easy! The place was so clean and CUTE. I couldn't find something in the kitchen and asked Regina about it - she responded quickly and went out of her way to replace the kitchen item. I also used the washer & dryer available for guests, which is a great amenity for ppl traveling for a while like I was. The W/D uses an app so you don't need coins (but you do need to load a minimum of $10 on the app). The location was close to restaurants and you can get to the lake easily with the bike share. I would definitely stay here again the next time I visit Chicago!