Never met Ashley, but her email communication was great. The room is just what the photos show: small, but clean and sufficient for sleeping and showering. The kitchen upstairs is stocked with good, healthy things for breakfast or a snack on the honor system. The hall outside the bedroom is a bit noisy when people enter from the outside door, but soon quiet when they get into their rooms. Don't expect good reception on the small TV, but I wasn't staying there to watch any TV. The Boys Town neighborhood felt very safe at all times day and night. I would definitely stay again if in the area.