Location was excellent, right in the heart of Hyde Park and walking distance to Promontory Point, downtown Hyde Park, Jackson Park, and to the Museum of Science and Industry.
Unit was accurately depicted in description and it was very easy to get the keys upon arrival for our stay. It was also very clean and came with fresh towels, bed sheets, etc.
The downside was that the water pressure in the shower was almost non existent, to the point where it was almost a trickle of water coming down above your head. You also had to let the water run for about 7-10 minutes before it became warm and you were able to shower.
There were two motion sensor soap dispensers provided (1 in the kitchen and 1 in bathroom) that didn't come with batteries. Without batteries the soap dispensers didn't work which made it difficult to try and wash your hands. Also, the dishwasher didn't work,
Lastly, Zencity's communication is confusing to say the least. I initially wanted to stay at another Zencity location but was denied since they said I had 0 reviews and was a new member to airbnb. I've been a member since 2014 and have 5 reviews to my name...I told them this and they ignored me. Upon trying to secure this 2nd location, i was told the same thing by a different Zencity member. It was annoying and next time I will try and stay with at a local person's place rather in the monopoly that Zencity is creating in Hyde Park, which in turn is gentrifying the neighborhood.
Oh and on the day I was supposed to check in they tell me at 2:35pm that I can't check in until 4pm when they originally told me I could check in anytime after 3pm. Nice place, great location, but very annoying communication with the Zencity team.