We live nearby and booked last minute while having our home painted. (2 kids until 6 and wet paint didn't seem like a good combo)
Nicoll was quick to respond to confirm pur reservation, and she explained checkout was firm due to another guest arrival. I appreciated her offer to check in early.
However, after his check-in, my husband had issues with the heat and finding the WiFi. The thermostat is quirky and you have to hold the button for 5 seconds before the temperature will adjust. Hopefully, this review will help guests but I did recommend she create a guest book of tips. My husband works from home and had WiFi issues (this was user error as he didn't think to look for password on the modem.....) but still we did not hear back from Nicoll for 4 hours after initially reaching out. This was frustrating for him but I would still recommend this stay.