I met Dennis and his dog Sara the night we checked-in. He was really nice and super informative. Sara does sound her size, but she's a sweetheart. Dennis was prompt in his responses, starting immediately after my booking, which was the night before my reservation. It was a nice little place, loved the colors and wooden accent, and can't go wrong with the balcony. Definitely a spot I would recommend to anyone visiting Chicago and one I may return to myself in the near future!