My son (10) and I stayed here for 3 nights for his first visit to Chicago. We both loved the space right away. I was pleasantly surprised by how much more spacious and comfortable it was than what I had expected from the pictures. Helena was attentive to any messages or questions we had throughout our stay. The amenities were gracious and we lacked nothing. Very clean, quiet, roomy, and safe. We both felt at home the whole time.