The owners communication was excellent. We arrived to a large ant problem and not a very clean unit. I notified the owner who wanted to correct it immediately. I was only in town for 3 days I did not want to spend my vacation time with cleaning staff to show them the issues. They brought ant traps to help with the ants. I loved the location and home but really wanted a clean home bug free. These are fixable issues I have no doubt the owner will address them.