Jonathan sent an welcome email with all check in info. the cleaning staff was there to welcome and show us around. Neighborhood is perfect, lots of close by great restaurants, Blue line, gas station, bakery. the apt was just what we were looking for. I was cool to be in a 1800's brownstone. nice temp since it is in lower level, kitchen, laundry, couches, comfortable bed - lots of neat eclectic stuff to look at. Jonathan had plenty of Chicago info, restaurant recommendations, etc. to make the stay more enjoyable.