Overall, was not pleased with the first night and only stayed for two. There were a lot of cleaning opportunities even in the most common areas: living room, bathroom, and bedroom. Even when it was said cleaning was done and agreed to accommodate my roughly 2hr early arrival for check in. Found hair and dust everywhere in the unit. The tub was clogged due to previous guests showering their hair. I had to clean the tub myself. If you have issues, tell as soon as possible and take pictures/ videos. Host and assistant assisted the next day when notified with a need of a “re-clean” due to being out all day the day before enjoying the City of Chicago. They had to spray due to seeing ants in kitchen and bathroom sink. Even on the 13th floor!? Yes, ants travel anywhere and everywhere. Communication was good up until disagreement with compensation with experience. Secure and safe unit. Overall unit itself was fine and location was good for the event i attended that weekend. As a business manager I take pride in clean environments for my associates. Host wanted a not so “harsh” review due to a fixed issue but I had to give a public review base on my experience not to convince other guests. Always about the experience and making customers happy never about the money. Airbnb Support had to get involved due to no host response. They assisted and reevaluated the investigation for partial refund.