Aiste wasn't in town during my stay, but she was still helpful and quick to respond. The location was excellent; did not feel unsafe at all and an easy way into the Loop and back on the 20 bus (or the blue line which isn't too far away). The bed is comfortable and the place clean. Also did laundry twice during my stay and it was convenient and easy to use. Definitely recommend this Airbnb! I would love to return on my next Chicago trip.