Inez is helpful, we reported a toilet issue she came with a maintenance guy to fix it.
But some other things make the stay not all that comfortable. Walk in and out of the apartment we had to go through a stairway with moss or mold on the wall and mud on the ground, construction stuff packed in the hallway with bad smell. AC/heater is controlled remotely by host makes it inconvenient to adjust the temperature. Some things in the apartment look like need to be cleaned like carpet, hair dryer, kitchen sinks etc. We have seen centipede crowding on carpet at night. Dog in apartment above running up and down makes big noise for us. Host asked us to strip the bedding and bring trash out before check out which is very confusing, we paid for the cleaning fee, isn’t these supposed to be taken care of by cleaning crew?