This is the second time we stay at this property, but unfortunately this time around was not the best of experiences.
It all started with our initial date requests. Initially we requested a stay for 34 days which the host provided us an offer for. We then inquired if a 30 day stay would be any cheaper, the host decided to change the offer to 30 days only while charging the same price. We asked to keep the initial offer, but the host told us the place was already booked for those extra 4 days, which was not true given that we could see it being available on multiple platforms not just airbnb. This was extremely inconvenient as this place was for my parents who find it difficult to move around. We had to figure out accommodation for the extra 4 days elsewhere as changing their international flights would’ve been even more costly.
Second: For someone paying thousands for a one month stay, you would expect that washer and dryer is included. It is extremely inconvenient and cheap to have a coin operated washer and dryer in the house. Also it is also expected to provide laundry detergent, which wasn’t provided. Lack of cleaning supplies, no vacuum, no extra sheets especially since we were booking for a month and cleanliness is essential for us.
Third: The host decided to treat the grass area and what we were initially told would take a few days, took our entire month stay and we were not able to use the grass area.
Forth: the host decided to take control of the thermostat which greatly inconvenienced my parents who some days had to wear jackets indoors, and other days barely sleeping due to high temperatures. Priority should be given to the guest not the host who happens to be staying at the property.
Fifth: frequent interrupts to the wifi network which was only eventually fixed a few days before leaving.
Be was easy to communicate with and was responsive, she tried to be courteous on multiple occasions, but unfortunately the initial situation with the initial booking change and misinformation left a bad taste in our mouth. Her property outdoor space is nice and well-kept.
We would’ve loved to be a repeat customer again, but we will not be considering this place again based on this recent experience.