Right from the start Alice & her husband were super helpful. Answering all questions since this was my first time using airbnb. Once we got there the place was amazing! My whole family was so happy to be staying in such a stylish home. On the first day there was a little issue with the central air condensation and Tony came right over to get it sorted out and there wasn't any other issue after that. He also came over to cut grass and was so friendly. They had just had a baby and I felt so bad for asking for too much but they were just so helpful and wonderful. If I come back to Chicago I will definitely be looking to stay with them. Thank you!!