We actually never met Sarah or Scott. Their apartment in the rear of their home met our needs which were simply for a crash pad. It was convenient to our son and daughter in law's apartment. We appreciated being able to park on the street with the parking passes Sarah provided; in many parts of Chicago, parking is hard to find or ridiculously expensive. The futon bed looked like it would be horribly uncomfortable but we slept pretty soundly. No problems with outside sounds and we felt perfectly comfortable in the neighborhood. The apt. was pretty much as described; there were no surprises.