For the most part the apartment does look like the pictures, however, there were issues with blinds missing in one of the bedrooms.
As soon as I got to the Airbnb, I notified to Zencity that one of the bedrooms had missing blinds. They told me that a technician would come to fix it. Unfortunately, that never happened. I had a hard time sleeping with the sunlight coming through and it lacked privacy since the adjacent apartments were so close by.
Other than the blinds issue, this apartment had a convenient location during our stay in Chicago. Overall, Zencity was good at responses, with check-ins and check-outs were very easy.