Outstanding communication! Richard went above and beyond expected. Staying here is like staying with family. They surprised me with complementary food in the refrigerator. Which came in handy after a long trip. They also had complementary Netflix connected to the TV so I was able to unwind and watch a movie. I had plenty of space to relax on the couch, plug in my laptop to work on some reports and even a kitchen to prepare meals. They had maps pre-printed with local tips on them. Wi-Fi hooked up. I really could just go on and on it was just a tremendous experience. They were extremely helpful. I was able to wash my clothes which was a major factor in me picking this place. I needed a washer and dryer. It was central to most everything in the city. Neighborhood felt clean and safe. I would highly recommend any travelers to stay here and I will personally return.