My stay at Kasa went perfectly & without incident, I was in love with the city of Chicago and the view of the skyline that I got from my balcony at Kasa made it 1000x better. Definitely worth the rate per night. The pictures, I think, are a mix of various different units so you may not know exactly which one youre getting; but the unit I got was pretty much accurate. If youre a smoker, theres no smoking anywhere on the premises but Im pretty sure they tell you that ahead of time, but taking a walk downtown Chicago for a smoke break is hardly anything to complain about. As for check in/ check out & communication - it was very simple and straight to the point how I like it. You get support with checking in and then youre set for a contactless check out. Not much else to it. Anyway, Id for sure book again if that is not clear already.