I cannot say enough good things about Anny or this place! She was very prompt in all communications before our trip and during. She sends out very detailed instructions and helpful tips prior to your trip that make things really easy. Additionally, she and her brother (Mark) were super nice in letting us check in early. We arrived at 10 am (4 hours before normal check-in) thinking we were just going to be dropping our bags off but he was super nice and let us check into our room too. The house itself is huge, clean, and has everything you could need. She leaves a little gift bag with snacks and water in your room. Upstairs in the common area there is coffee, tea, and snacks at all times. She was very prompt in answering any questions that we had. Unfortunately, my friend's purse was stolen and the keys to the air bnb were in there. Anny and Mark were SO NICE about making sure we were okay and making sure we still had access to the house. They checked in on us multiple times to make sure that our trip was still going okay and that my friend was able to fly back even without an id. Lastly, they even let us check out a few hours later than originally planned as well. Anny went above and beyond. I have never had such a great experience in any type of accommodation. Stay here and you'll feel totally at home and safe!