If I could give this review 0 stars I would. My boyfriend and I booked this Airbnb for his birthday weekend. First of all check in isn’t until 4pm which is extremely late & they charge for you to come in any earlier. around 11pm my boyfriend and I put in the code to the lockbox they had listed in the instructions and there was nothing in the lock box. I immediately called the hosts and informed them the key was missing. They had us check another lock box with another code & again nothing was in the lock box. Mind you, it was in the negatives outside and we were freezing through this entire process. Then they sent us a picture of the key possibly being in the rocks of plants in the entry way of the building. We went digging through the dirty rocks & still did not find the key. So finally, they came to the conclusion that the cleaners took the key with them on accident. We had to get a hotel last minute. Then the next day the host tried to tell me there was a key inside the lockbox the entire time (not sure if they were trying to get out of paying the refund or what) but luckily, my boyfriend had taken a pic of the empty lockboxes as proof. Horrible! Time wasted and it was his birthday weekend!