I checked ahead of time to make sure a later arrival would be ok. I was told there would be no problem. I got into rental property place at roughly 1AM and was told by the staff I was not on the list of guests by Zencity to be staying in the apartment for the night. I showed them my airbnb reservation along with my receipt of payment. The rental property staff tried contacting Zencity where they said they were being answered and then told they would get back into contact with them before getting hung up. It took until 4AM for them to get back into contact to let the rental property know that I was approved. I had a meeting this morning in Chicago that I only got 3 hours of sleep for. I leave Chicago Saturday morning and now my trip is ruined because I am exhausted from last night. I had paid for a service that was not met, I had planned and notified them of a late arrival and was told it would be ok. I would have otherwise made arrangements to get into town earlier had I been notified it would not be ok. It was frustrating being told by the rental property that we would most likely not be allowed to stay the night and having to figure out other arrangements. Asked for a refund that they said they would grant over the phone, however didn’t hold up to their word. Escalated to airbnb.