The only decent thing about this place was that it was warm, had a decent location and had a roof over it. The check in process was HORRIBLE: arrived at night to find several lock boxes to try because they gave us the wrong code in the instructions, luckily in one of their pictures the correct code was there. The instructions that were sent suggested that there should be more than two keys, so while looking for the second key, the first one was tried on the door which it DID NOT OPEN after trying several times our fingers became frozen and we sat back in the car to regain warmth. After trying to call/message the host and support until almost 5am to which no response was given. I re-read the reviews to see another stayer left a helpful tip: the door sticks and to jiggle the door knob while trying to get in. Luckily this worked. I messaged the host letting them know we got in. The host messaged back later the next day nonchalantly saying they’re glad we got in. Not offering to do anything for the inconvenience.
Then after getting inside and being beyond exhausted seeing that there was dirt all over the shower, walls and ceiling. As well as floor boards coming up and stains on the floor we felt beyond cheated and wanted to leave right away. Support began messaging me on behalf of zencity to which I thought it was zencity so when I reported everything to them they said they couldn’t do anything because I didn’t report it to zencity on the first day. KEEP YOUR MONEY AND STAY ELSEWHERE!!!