i never got check-in instructions emailed to me like it says on the itinerary. when i called, they told me they could not find my reservation and then put me on hold for 10 minutes to just hang up on me. it took the 3rd time i called while i was already in chicago for someone to realize somehow my reservation on airbnb was never sent to sonder (unsure if that’s a mistake on airbnb or sonder’s part). eventually got my check in codes and a room upgrade to a 1 bedroom since they had sold out all their studios. just a pretty annoying and stressful check in experience.
the unit itself was nice and clean, but it’s not shared with you that the floor right under you is a cigar bar. the unit didn’t smell but the lobby absolutely stinks, so if you’re sensitive to that i’d steer clear. the elevator is also the slowest elevator i’ve ever used, and on the day of check out it stopped working entirely and we had to carry all our luggage down the stairs and into an alley.
all in all, the unit was accurate and did the job, but the check in and check out experience was awful.