We arrived to the space about 30 minutes after the allowed check in time. It was 20° in Chicago, my party and I were commuting we took the train and had all our luggage in a wagon, that part was pretty easy but when we arrived the login codes for the doors didn’t work. I’m pregnant with twins was completely exhausted from traveling and just wanted to go to sleep. The host answered the phone every time I called but just kept saying he was on the way to open the door and never showed up. In total I spent about two hours their waiting but never made it into the actual space.
The only thing that upset me was that the host kept saying he was on his way. All he had to do was say there’s a mistake or the property isn’t ready and we would’ve left, he instead had us outside waiting for hours and then ended up just hanging up on me mid conversation after waiting all that time. Thank God Airbnb was so responsive and helpful in finding another place. I would never go back there.