I really wanted to love this unit - and honestly, it has everything you'd need to be a 5-star place. Maybe it was just the luck of the draw that I ran into a number of issues? (Totally possible.)
So, first off - the good stuff: The building is beautiful and the unit itself is incredibly well located in downtown Chicago. The building staff is AMAZING. Five stars for them. And definitely opt for the parking, if you have a vehicle. (For the price, with in and out privileges, it's a heck of a deal.)
The gym upstairs is pretty well stocked and open 24 hours, which is nice if you're working weird hours or want to squeeze in a workout first thing in the morning. There are showers up in the gym, which also is a nice touch (and I had to use - see below). Tons of restaurants nearby. And the outdoor space has some great views - as does the unit. (Gotta love those floor to ceiling windows!)
As for the unit, it has an apartment-sized washer and dryer, which was great for doing a quick load of laundry before hitting the road again. The kitchen has all the standard appliances you'd expect and there's a few dishwasher pods for running the dishes. The towels were fine and the bed linens were soft.
Now, for the eh: The furniture is - meh. A lot of it looks and feels like cheap-end IKEA stuff. Some of it was broken (dresser in the closet was missing drawer handles, a couple of the lamps didn't work, for example). But if you're not spending a lot of time in the unit, it doesn't really matter.
So now - for the bad: The bed's mattress and pillows are atrocious. I mean, they just need to be replaced. Worn, incredibly lumpy - and the pillows remind me of rag pillows (you know, the old school pillows where folks literally stuff a pillowcase with rags). Except not nearly as comfortable as a rag pillow. Honestly, it made no sense to have lovely bed linens and a terrible mattress and pillows.
Like some of the other reviews have pointed out, the unit is directly over one of the main EL lines that loops through downtown. It's LOUD. I lived in Chicago, off and on, for 20 years and got used to the sound of the train. But what I didn't realize was that - due to the location of the unit - the lights from the EL train will light up the bedroom like it's daylight from dusk until at least midnight, and then start back up at 5 a.m.
There are blinds, but they were snarled - and honestly, I was afraid to lower them. So, if you stay here, I would recommend both earplugs (if you're sensitive to noise) and a sleep mask (if you're sensitive to light).
Lastly, and this is the big one: The bathroom wasn't cleaned when I arrived - and both the bathroom sink and the tub were clogged with hair from the previous AirBnB customer(s?). Not sure how long it was building up, but I wasn't able to take a shower for the first three days of a four night stay. The building management was great in trying to help deal with it when I couldn't get through to the company managing this unit through AirBnB. Thankfully, I could use the gym shower upstairs.
Given the price, you would think the management company would make sure the drains worked.