Just about as hands-off as you can get.
We asked for an early check-in and was denied, telling us another guest was checking out. We waited (this is January in Chicago) with our luggage until exactly 3 when the code worked to allow access, and we realized no one had been in there cleaning while we'd been waiting.
It's a studio apartment and very tiny; fine for one person or two people who like each other very much. There's really nowhere to put anything, especially in the bathroom- no shelf, no hooks. No instructions on how to use the heating, and the TV requires channel subscriptions, so we had no TV.
They do not provide a coffee pot, but instead a very poor quality French press. The fragile glass broke when tapping out the grounds, cutting my wrist. Upon reporting this they wanted to charge us for it, which we declined. Another was sent over but we were not about to use it, and just got our coffee elsewhere.
About 6 Zen employees dealt with us; all online and very automated.