Wonderful apartment on the 20th floor! Nice location just a block from Whole Foods, the Metro Station, and a couple blocks from Michigan Avenue. Giordano's Deep Dish Pizza is just down the street, as well as a great little breakfast place called Sunny Side Up. Check-in time is 4PM, which is fine, but there really needs to be a storage site on the premises, which there is not. You need to either drag your luggage around until your room is ready or they recommended an off-site storage facility to take your luggage to, but not sure how far it was. A phone number was provided for any issues and you spoke directly to a person which was nice. Decent size room and cute little balcony with a great view. Well appointed apartment. Slow elevators, but that is just apartment living in Chicago. We would definitely stay there again.