Paul was very easy to work with, and responded quickly from the beginning to the end of the process. Check in and check out were extremely easy, and although we never met Paul, he was always available via text message. The property itself was very VERY nice. The location is a little removed from all of the street noise and traffic and is set overlooking a wonderful park. The view is incredible and can be seen from every room...Lake Michigan, the river, and of course the skyline. There always seemed to be taxis out front of the property which was great. The apartment was clean, and the beds were comfortable. Overall a very good experience.