So this apt was in a perfect location, its cute, and it felt safe for our visit to Hyde Park. However Zencity forgot to send the entry codes to the outside door and the apt door. I noticed that they had not done so and sent a text before leaving for my flight, but there was no response. So that was not good. However, once we got there and called they sent me the entry code for the outside door, but forgot to provide the one for the apt door so we had to call again for that one. So the check in got a D however Zencity gets an A for being extremely responsive once we arrived and they promptly fixed the situation.