I hate writing negative reviews, but want to share this experience for others considering booking. Our main issue was that we arrived to a 90 degree, super humid apartment. After turning the AC down for about an hour, we noticed no change and reached out to the host to get it resolved. After a number of automated messages, we called the customer service hotline and were told it was too late in the day to get a technician out, but they would have one there in the morning. No follow up confirmation was ever given, and I followed up later in the day via chat and was given short, automated, unhelpful responses. Morning came and went with no updates (we were out of the apartment for the day.) Finally, I follow up again later in the day and am told that there is no ETA on when a tech can come out to fix it. We get back to a high 80s degree apartment (outside is mid 60s) and can't get the place to cool down. We opened all the windows (which only open slightly) and had to sleep with the patio door open (yikes) to even cool the apartment a degree or two to the mid 80s. Decided to cancel the reservation the next day and had to scramble to book hotels downtown, which split up our group staying together.
(note: The host is a property management company, not a single person. So we were tossed around between agents quite a bit.)
Things that could've been awesome here:
Nice apartment
Neighborhood was cool and full of nice coffee shops, places to eat, bars.
Super walkable to the train system
Another aside: the listing had many pictures of a nice rooftop area, but was told the roof is private and we are not allowed. So not really sure why that was included...
I hope the AC issue can get solved quickly, and that other guests can enjoy this spot. It would've been a great stay if this issue had been addressed.