Overall we enjoyed our stay. Very clean apartment and building, the building was secured by a key fob to enter the outside door and also the interior door going down the halls. The location was good and easy to get around. There is a nice TV in the living room, however to access Hulu, Amazon, Netflix's, etc. we had to use our own login info. The mattresses on the beds were very firm. The 2nd bedroom isn't 100% private from the rest of the house, that created an issue when one of us wanted to go to bed and the others stay up in the living room watching TV or talking. There was a chance of our flight being cancelled due to weather and Derek did offer us a 25% discount to stay another night which we ended up not needing. However our flight was delayed and in order to stay past the 11am check out we were asked to pay an additional $75 to stay until 5pm, which I thought was too steep, especially with no one else checking in that day. I travel and use Airbnb for both work and pleasure and have never had to pay extra for a late check out. Derek is quick to respond to messages.