I am grateful that this is the 1st negative host review I have had to write. This was our Summer vacation and also included our sons big birthday gift of his 1st baseball game.
Our entire trip was altered and negatively impacted by a broken AC in our unit and as silly as it may sound, no toaster. My oldest has anxiety and he likes simple routines. One is toast and dippy eggs in the morning. Breakfast in also helps us control costs. I chose a unit that said it was fully stocked to cook & had toaster listed as an amenity. When I couldn't find one I used the oven instead and asked the hosts..one said there was a toaster, another said there wasn't. Oven would have been fine but we quickly realized it was too hot to heat up the oven and I told the hosts this. Sorry for Inconvenience was their response.
Thermostat readings at 88 in the evening made for awful sleep and we werent able to open bedroom window even though the listing shows a usable mini deck from it. Making it all far worse was how impersonal & unprofessional the hosts were. All communications from our hosts were completely abandoned. Zero communication of a solution, a remedy, a refund, or even if and when a repairman would come or if someone was planning on bringing over a window unit. Maintenance personal showed up unannounced and found the AC unit was broken caused by a frozen coil.
The night of the baseball game instead of calmly enjoying our dinner that I planned to make and then heading over to take it all in...instead we were snapping at each other,sweating, scrambling, kids whining, and stressing out. Wondering if we should pack and just leave or if we were jumping to conclusions because maybe someone would be bringing by a portable AC unit soon. When still no word from the hosts, even though I was messaging them, I contacted Airbnb and we left the game early because I realized we were going to have to find a place to stay on our own, with 3 young kids, in Chicago, for a late check in, the Thursday of a holiday weekend and hopefully not get price gouged Our son was crying, my husband was nervous about refunds/new hotel costs, my toddler was screaming in his carseat, I was emotionally overwhelmed and trying to message airbnb and the hosts and navigate my husband to a hotel near the Airport. I messaged the hosts one last time the afternoon of what would have been our check out letting them know that even though we didn't stay our entire booked time we did majority of check out requests. I got a generic generated reply from one of the hosts saying "thanks for being a 5 star guest...I left you a 5 star review..leave us one too for a discounted stay next time" 😳