Shan was great and we had no problems in terms of booking and payment. Everything was upfront and honest, so much appreciated. In terms of the place, It was alright. We had to improvise with sleeping situation but it ended up working out in the end. The place could've used a bit more light, but it was fixed in the end. The kitchen is great and there were travel books everywhere and the place really did feel like home. Location is great! Really close to the subway and to the centre of the city. Would def recommend!