Olusesan was very responsive and clear with his communication. I was not confused about anything with check-in, check-out, or anything in between. The home is very nice and clean and the location is very easily accessible via Dan Ryan expressway, Lack Shore Drive, and the Green Line. The only caution I have is the Green Line train is directly behind the home, so it gets loud, but we got used to it after the first day or so.