I booked this room just a couple of nights before the reservation, and Nate was really great about working all the details out with me last minute. He let me know that the last guests had caused some trouble with the plumbing, and it wouldn't be fixed before I got there since I was so last-minute. However, he provided an alternative bathroom, and I was able to shower and use the sink as normal. In addition, he refunded part of the cost even though I knew about the problem beforehand and still booked. That was very gracious! Overall, it was a smooth trip, and Nate even gave me a ride to the conference I was attending. Thanks!