This is the first time for my parents to come to US, we have three suitcases. Michelle is so friendly that she picked us up at the subway so that we don't need to walk long distance with suitcases after a long flight. The room is very clean and cosy, there are three individual bedrooms, which is perfect for my family. Michelle prepared a lot of snacks, my father really like them. During our staying, Michelle is so helpful and warm-hearted. She always responded to my messages within 1 or 2 minutes. It's easy to get to popular places in Chicago with buses and trains.