Nicole is absolutely amazing. My family and I were visiting my brother for Christmas and this was our first time in Chicago. My brother booked with another host for our stay and after my 11 hour drive we (Myself and 4 kids) arrived at 4 am. As soon as we opened the door to that place my brother booked with (completely different host) I knew we weren’t staying, It was filthy. I found Nicole’s 3-br penthouse and sent her a message at 5 am. She responded quick, was kind, and understanding. Nicole allowed me and my family to check in early. We were extremely happy with the space we were in. Nicole was very accommodating and very quick to respond with any questions. She was also flexible with my check-in and check-out time, which was extremely helpful. My rental got had a flat. I had to find another car to leave in on a Sunday. You talk about stressed. But I didn’t have to worry about where to go because of Nicole. Her place was very clean and had all of the necessities for a few night stay. My trip to Chicago was not pleasant and it seemed like it was one thing after the other. Nicole was my Christmas angel and I honestly don’t think I could thank her enough. I highly recommend booking with Nicole. This will be the only place I stay if I ever come back to Chicago.