Beautifully designed boutique hotel in the heart of shopping and conveniently located near Lake Michigan. For being a 5 star hotel, however, staff were not friendly and didn’t give the aforementioned 5 star vibe. Not family friendly. We had our 8 month old with us (well behaved, travels and stays in nice places around the world) we weren’t allowed to go to the lounge upstairs, understood, but was not explained at check in when discussing amenities. For the most part the staff in general acted like they couldn’t be bothered by our party of three. Again, beautiful hotel and highly recommend if you’re looking for a little getaway with your S.O. But not a place you’d stay with a family.