Roberto is very friendly and helpful. Our room was confortable and clean. The only major issue we had was a malfunction with the front door keypad. On our last night we came home and the front door wouldn’t unlock. We tried the keypad (both of us) over 20 twenty times and it gave an error response. After about 45 minutes we managed to get it to unglitch (by pushing on the door and hitting the lock button may times) but the whole experience sucked. We were locked out in the middle of the night with no one to contact and no way to get back in.