Great experience! Michael is very responsive and more than accommodating. He helped with questions in advance and even went out of his way to offer suggestions and additional help pertinent to our stay. He was kind enough to let us check in early, pick us up from the El station on our way in, and even gave us a welcome tour of the neighborhood! His home is very nice! Great space, comfy beds and he had everything ready and in excess to make sure our stay was comfortable. Perfect location - close to the Loop and right near all of the favorites in the West Loop / Fulton Market. Would recommend to anyone!