Pros:
Great location - super accessible to metro lines and walking distance to lots of bars and restaurants
Very clean apartment
Stocked with enough kitchen supplies towels coffee soaps etc.
Very comfortable bed
Nice balcony with a city view
Easy check in process with front desk
Cons:
1. There are other amenities at the building that are unavailable to Kasa guests (pool, outdoor area, etc.) - even though there were pool towels in the apartment, we were told we could not use the amenities
2. Elevators were broken during our stay; this just started to wait time in crowded elevators to get up to and down from 18th floor. This probably doesn’t happen often, but it did during this trip and was a bit frustrating
3. Kasa offers early check-in and late checkout requests. However, this is the second time I’ve stayed at a Casa location in different cities and my check-in requests have either been ignored or not accommodated. For this particular trip I requested early check-in as early as I possibly could through the virtual desktop app, but was told that My request was being reviewed and that they would get back to me within 12 to 24 hours ahead of my original check in time. Closer to 24 hours I reached out again because I had not heard back about early check-in, they kept telling me that they were unsure if they could accommodate it that they had to make sure the apartment was clean and that there was someone checking out immediately before the cleaning people were to arrive. Fine. I accepted the fact that we would not be able to check in early and awaited my regular (4PM) check in instructions. Unfortunately, these never came until almost 4PM on the dot and only *after* I texted the virtual front desk to ask where they were, since they told me I would receive them 30 minutes before checking. They also did not even consider our late checkout request. If this were the first instance happening, I’d probably give them another shot, but since this is happened at two different locations in two different cities I doubt I will be staying at a Kasa Airbnb again…