Steven and Sara are very welcoming. Sara met me in front of the home and directed me to the parking spot in the back. My two Yorkies were traveling with me. Steven and Sara loved my dogs just as much as I do. They spent the day snuggling with Steven and Sara while I explored the city. The hot tub was a perfect place to relax. Steven had a blue tooth speaker near the hot that was perfect (I didn't think to bring one). The bed was very cozy. The basement room stayed nice and cool. Direct access to the back yard from the room. I would love to stay again next trip to Chicago.