When we arrived at 6pm, the temperature in the apartment was 88 degrees Fahrenheit; only 2 of the windows had screens, and Chicago in the summer has tons of flies & mosquitoes, so we couldn't do anything but turn on the AC and wait (at 11pm, it was still 87; we eventually had to restart the furnace to kickstart it).
An hour after we arrived, a maintenance person arrived to fix the dishwasher without warning - at 7pm. FWIW, the dishwasher mostly did work for us as long as we ran it on normal, not express, but the lower rack was missing some wheels.
The back yard shown in the photos as a nice place to hang out was filled with weeds and construction debris and completely impassable. The back stairs hadn't been swept in months or maybe years, there was serious grime on the side of the bathroom sink, cracks and peeling plaster in the walls and ceiling of the bathroom and living room, a tile in the bathroom was held in place with electrical tape, the floor was too dirty to walk barefoot, and when I lifted a couch cushion to retrieve a pen I had dropped, it was clear that it had been a looong time since that was vacuumed.
And oh yeah - there was no back to the building, just tyvek paper waiting to have siding replaced.
Sheets were thin & dingy polyester and pillows/mattress were not even ikea quality.
We tried multiple times to contact both Zencity and Airbnb support. The hosts were quick to reply before our stay, but rarely replied before 3-4 hours while we were there, even in the middle of the day.
I have stayed in Airbnbs around the world and never had an experience like this. On the plus side, the location really is great - close to the 606, transit and restaurants.