My party had a total of 5 people, 3 of which arrived first and checked in. Myself and the 5th member were to arrive later. I told Denise this twice before check-in at 3pm. When my friends arrived, the unit looked like it had just been lived in. Hair in all the beds (which they also said are thin and way smaller than queens), and sheets that were wrinkled and creased like someone had been laying in them. The bathroom and kitchen were also dirty. They took pictures of everything. The unit hadn't been cleaned. And I think its worth mentioning that this unit is not in a great area in South Chicago. When my friends got there, their Uber driver told them not to go out at night and that he normally avoided driving in the area. This coupled with the fact that they found at least one window that wouldn't lock made them feel unsafe. I canceled the booking and my friends left, but I had to contact Airbnb to get my whole refund.