The codes they sent us to get entrance did not work but customer service was very fast and they were able to remotely reset it. It also had rained and the deck was holding a lot of water, we were unable to use it the first day but the next day when we contacted customer service they sent someone very quickly to fix it. He was very nice and thorough. I love how we were easily able to use the app for both issues and both were quickly resolved. Excellent customer service.