Joyce was spectacular to communicate with - she checked in on us and when I had a package arrive earlier than my check-in date, she was nice enough to check if it arrived yet.
The house was just as described and had all the amenities that you need. like other guests mentioned, there is no TV but that didn't bother our stay. bathrooms are quite small - keep in mind that there is no bathroom in the master bedroom (there's 1 downstairs and 1 upstairs). Unfortunately, the AC did not work upstairs in the master bedroom so we had to blast the fan throughout the day/night which was incessantly loud. Also, the neighborhood was a little sketch but nothing particular happened - we were warned by a couple of our Uber drivers to get into our place safely. Location was easy to get to/from downtown and MDW by train and Ubers.