I booked a room at this hotel for a one night stay because we were seeing a show/concert in the city. The location was wonderful. Check in was simple. They gave us our keys and we went to our room. Upon entering- the room is entirely different from the photos on the listing. The furniture was dated and was not updated. We understood the hotel was older but the photos on the listing present a renovated modern room. It was a shocking difference but we did not have time to do anything because we had to leave to make it to our show. I messaged the hotel on Airbnb and complained that our room looked nothing like the listing. Everything about the room was different than the photos on the listing. They claimed they “upgraded our view” but they did not communicate this upon check in. Other than the view, everything in the room was a significant downgrade(I wish i could post the photos i took). When I communicated that to them via message they did respond that we could change rooms if we need. While I feel like that was an appropriate response-We were not getting back until really late and it would have been an inconvenience to go to the 12th floor to get our things and change when we are just checking out at 11 am the next day. The frustrating thing was this could have all been avoided with the proper communication about the room change prior to us walking into something we were not expecting nor wanting.
Again it’s really unfortunate I had this experience. The hotel is in a good location. It is easy to check in and out from. It has a lot of history. I believe had we received the room we booked- I would have been very satisfied.