After having booked & paid for the bnb, Sara messaged me to mention she forgot to include the $125 cleaning fee. No worries, mistakes happen. The bnb itself was STUNNING, just like the photos although my boyfriend and I had noticed a few things that hadn’t been cleaned from the last stay. Again, no worries, no one is perfect. Sara reached out to me to make sure we were okay the next morning as there was a reported disturbance in the complex. Her communication was 100% with check in and how to enter the complex.