Nicole was friendly, responsive and easy to contact. She came out with technicians twice when I reached out about problems with the A/C and master bath drain. Everything was addressed promptly.
The unit was clean and there were more than enough towels and sheets.
The only complaints I have is how thin the walls are between the downstairs neighbor and the master bedroom. The neighbor is very nice and I don't believe he's blasting the sound on purpose. However, he does have his TV on all night from 8pm to early morning (around 8am) and the master bedroom is directly above the source of the sound. So, the master bedroom is not fit for light sleepers. On the upside, that room tends to get the most A/C out of the 3.
Lastly, the unit gets a little warm in the afternoon due to the west facing windows with no blinds. This could be easily remedied with curtains and/or blinds.