I wasn't notified I'd be given a different apartment than I booked until after I checked-in. After checking in, I received a change order request because of "heating issues" in my original booking.
Even after being switched to a different apartment, I lost heat on one of the coldest nights in February. Host was more concerned about the pipes bursting than my safety and well-being. I received more messages about making sure to keep the water running than rectifying the situation. She offered to switch me to a different apartment in the same complex, but I didn't trust the heating situation in any of her other units.
As I was packing to leave, maintenance came and said the heater was missing a part and didn't even have a filter. I notified Airbnb about the unsafe conditions.
Unfortunately after all of this, the host refused to give any refund despite a terrible experience. She said she provided enough blankets to keep me warm without heating. A callous host when problems arise. Save yourself the hassle and book elsewhere.