At the day of Check In which was 4pm, Matt stated he was running late and asked if we could check in at 5 pm which was understandable BUT I was under the assumption that he was running late to meet us at the place to let us in. When we arrived at around 4:45pm, the host was there and walked up to the car and asked if we could wait longer while he CLEANS and PREPARES the place. Matt NEVER mentioned in the messages that he had to clean and prepare the place. It ended up being after 5:15 pm when we were allowed to come inside. I asked him if he could compensate us for the time inconvenience since my wife and I were in a time crunch for the concert in Chicago. He stated he would think about compensating and that nobody has ever asked him that. While staying there, there were no face towels provided, not even common courtesy to include water bottles, and the internet didn’t work so we couldn’t watch tv. When the day of check out came, we followed the rules and left the place in great condition(emptied trash and no dirty dishes). I asked him had he thought about what we could be compensated for, Matt said he would give $20 under the condition that I had to give him a 5 star review. Please, save yourself time, money and hassle and DO NOT stay here, do not fall for the phony reviews. The only positive things I could say was that the area was nice and felt safe, and the location was great, close to downtown