We enjoyed our stay here. The unit was clean, spacious and well decorated. The location is amazing, so much to do within walking distance (360 Chicago Tower, Navy Pier, Millennium Park, several restaurants and grocery stores). Tonya was very responsive and provided clear check-in and house instructions.
The primary reason I gave a 4-star review is an incident that occurred during our stay. Someone in our party was stuck for 40 minutes in the lobby elevator. There were no technicians on site to assist and the responder to the help call (from the button in the elevator) initially gave no ETA on when the issue would be resolved. When she called again 15 minutes later, he stated the repair company would arrive in at least 30 minutes. Fortunately the rest of our party were close by so we returned and manually opened the elevator door from the outside.