Do not stay in this place. We had the worst experience while staying here. We were stopping for a couple of days in Chicago while traveling with our baby to break up a long trip to the UK, and decided to book this place because it had a kitchen that would facilitate food logistics with our one and a half year old son. The unpleasant experience started as soon as we entered the apartment and realised there was no power at all in all the unit; no fridge, no stove, no TV, no lights, no wifi. Nothing. We immediately contacted Anne to report the problem, and from then on, our nightmare began. The next 2 whole days and nights were full of a lack of communication on what the actual issue was with the apartment (to this day we still don't know why throughout our entire stay we were the only unit in a 33 floor building that didn't have power), and we basically spent our nights in darkness trying to bath and feed our baby, taking turns going up to the 33rd floor to charge our phones. To make matters worse, they were never able to fix, or explain what was happening with the power, and basically told us that we had to find another place to stay for the rest of our trip, offering no help at all with bookings.
Anne made it clear from the beginning that the issue was not in their hands, but it was the lack of information that really hurt us. We were constantly checking for updates and often had to wait several hours for any kind of response. During our second day, we heard absolutely nothing from our hosts from 11 am until 6pm (despite sending various messages form our side) - apparently Anne had left for the day and we only received a response because someone else just happened to check the messages before leaving for the day, at which point it was too late for us to organise alternative accommodation for the night. We were then abruptly told they could not fix the issue and that our booking would be cancelled and refunded and we would need to leave (this all happened at about 8pm at night when our baby was already asleep and our phones had already died).
We did eventually cancel our booking on the final day and moved to a hotel (which was extremely expensive due to the short notice). At this point we then began proceedings to get our full refund, which had been promised to us. Unfortunately this began yet another long and difficult struggle to get any information from our hosts. We eventually contacted Airbnb to assist, and while they were very apologetic and quick to respond, were ultimately unable to do anything because the host wouldn't even respond to their messages or calls. We have only now (after 2 weeks of struggling) received news about the pending refund. However, for the amount of stress caused and the awful impact this had on our first trip to Chicago, it's the absolute minimum we would have expected.
So, our recommendation is to look for somewhere else to stay and avoid ruining your time in Chicago.