This was a nicely decorated, clean and very spacious property in a great location. We had a 4-night stay and 3 of the nights were very comfortable. Unfortunately, the first night and following day were extremely unpleasant for the four of us, because of an overpowering scent throughout the apartment, both in the air and on all the rugs, sofa and bedding. This caused me an extreme headache and we were unable to sleep that night as a result. I contacted the host about it the next day. (We got in too late to contact her the first night). She was very honest about the cause, which was the prior renter who smoked in the property. To get rid of the smell of smoke, her cleaner placed heavy air fresheners, used scented dryer sheets, and sprayed everything with Febreze. She was very quick to resolve the problem by advising us to unplug the air fresheners (which I had already done), open windows where we could (the ones which weren’t covered with plastic) and had her housekeeper come to the property, remove all the bedding and re-wash it with unscented detergent. After she returned and remade the beds, the scent was mostly gone from the apartment and we were able to sleep that night.
I’m very grateful that the host was so receptive to solving the problem. However, the fact was that the first night was awful because of the overpowering scent and I felt we deserved a refund for that one night as a result. She flatly refused and I think that was unreasonable. It was also disruptive to us to have a housekeeper come in twice, causing us to have to keep our young granddaughter awake until the bedding was redone.
If we had not experienced the problem on the first night and following day, I would rate this experience a 5 in all areas.