George was great about communication. I can't thank him enough for allowing us to check-in early due to an early morning arrival. Check-in directions and instructions were perfect. Our group really appreciated the case of water bottles he left for us. There were 4 adults in our group and the place is definitely big enough to accommodate a larger group. A bathroom on each floor was convenient. The location worked great for what we wanted to do in Chicago (we choose not to be downtown due to cost and noise). There were a couple of good restaurants we walked from the townhouse. The mattresses were very firm/hard for our preference- that was really our only con. The townhouse is a great value, especially for the amount of space you get.