Our place was good. Great Security. Glad I picked the 1 bed and private bathroom. Since my hubby is 6 ft 5 he would have not fit down in the larger rooms in the basement with a ceiling of 6 ft 2. Our room and bathroom were clean. It would have been nice to get more then just one towel so bring an extra one and a washcloth if your staying there. We also had to buy 2 pillow’s because having 1 thin pillow each was ridiculous , even folded in half. Killed our necks. Also the room was freezing and we only had 1 blanket. Anyways, I was happy that we had a mini fridge and our own bathroom. Check in was simple and communication was good until I asked for more pillows. As for location it was perfect. We were there for the Cold Waves Festival so it was incredibly close to 2 venues. It was in a great location for good transportation as well. We had a blast and we love Chicago. After buying 2 more pillows we were more comfortable. I hope whoever stays in that room next gets 2 pillows each. Cheers.