Melissa was very responsive and accomodating. we were very pleased with the apartment and will happily come back if we ever pass by Chicago again. it is rather close to the metro line (approx 10min walk) and there are several parks around too. We came with our 1.5 y.o. daughter with a travel bed and we found the apartment appropriate for her. (if you do so just don't use the electric heater of course)