If it weren’t for the rather big issue we had while staying, I would have rated this at five stars. Location was amazing, a block from the red/brown/purple line. Blocks from a Target for those like me that always forget something when traveling. There were tons of amazing places to eat nearby, a jazz bar, you name it! The listing was as advertised. Great style, small but exactly what we were looking for for our little weekend trip.
The issue we encountered had to do with building access. There was a key fob and pad to get in the building. The same I have for my own building, so I know how to use them. But it did not work. Unsure of which one was malfunctioning but the inability to get into the building was a big problem. This left us outside of the building up to 30 mins each time we tried to return. The first time it happened was the first night we arrived. We tried getting in for 20 mins before we called the “for emergency” number provided. It was midnight, so I wasn’t expecting an immediate answer but the phone call wasn’t returned until 11am the next day. We did not get into the building until after another resident came out and let us in. Had a resident not let us in, we would have had to sleep in our vehicle.
When the call was returned, the person managing the listing (not the owner) was apologetic, but the only solution was trying a secondary door, where we encountered the same issue. It simply was not working. We called again and were met with apologies but again no solution. The struggle to get into the building continued throughout our stay, which was only three days. And the only times we managed to enter the building was due to a resident opening the door for us. Which I was thankful for-but it was a very real possibility that a resident might not let us in for their own safety. Location, cleanliness, style, etc. were all fantastic. Had this not been our experience, or had a workable solution occurred after our first issue-this would have been a great stay.