I wrongly reserved Juanita's place for 4 days a month before I had planned to go (just entering the correct dates but the incorrect month). I realized the mistake only the day after my supposed arrival (why did she not contact me before?). When I saw the error, I cancelled the reservation only getting 72$ out of the 302 paid.
She took the whole money of the 4 days, then I asked her if she could gently make me a discount on the correct dates and I received only vague answers, until I realized that she was only going down the clock. Respect and fairness are not your things Juanita!