We didn't have much interaction with Rick besides the original booking. However, everything went very smoothly. The Guesthouse is like a hotel. The lobby area is gorgeous and has various items for sale (soaps, candles, scarves, jewelry), the check-in was easy and service was always accessible and friendly . The condo itself is really really nice - well made quality material (solid doors, beautiful cabinetry and counter tops in kitchen, and bathrooms). Beds were super comfortable with really nice bedding. Parking was very secure. Neighborhood good with the Bongo Room down the street serving yummy breakfast and lunch. Wish it was just a bit closer to the downtown but uber was easy and quick. I would definitely recommend this place, and look forward to visiting again!