Horrible experience, do not stay here. We notified Michelle weeks before we were set to arrive that we were getting in late. Michelle promised to send us her lockbox code the day of arrival. We landed in Chicago, no lockbox code. We messaged, called, and texted Michelle for two hours trying to get a response. We ended up getting a hotel room, and I let Michelle know that we would expect a refund. Ten minutes later, someone claiming to be Michelle’s husband or boyfriend called me. He told me we would not receive a refund and that we had reserved the condo for the weekend. When I told him we could talk about it in the morning and that we had already made other arrangements, he became belligerent with me, telling me I was “being a f***ing b***h right now.” He then said “We have your home address,” which I interpreted as a threat against me personally, simply for getting a hotel room after hours of being ignored. I ended the call and notified AirBnB. I do not recommend staying here.