The pictures on this unit are not accurate in their cleanliness.... Our coach had so many huge disgusting stains on it. A lot of the furniture to the house hold items were janky and at risk of just falling a part.. The digital lock panel on the door was ridiculously slow and inconsistent. There was a huge gap from the door floor where a small child could put their hands through, which I had to put a towel to cover up. Also, the reason I mention this is due to the fact that during my stay in my unit... a small child did do that playing pretend/hide and seek with their siblings in the hallways..
The online tech support with the Sonder company were responsive but aren't quick help like you may think. Example, on my last day in the unit my check out is for 11:00 AM - my sister who was headed back home on an 8:00 AM flight leaves at 5:45 AM. I walked her down the lobby and my lobby door code stopped working when trying to enter back inside. The technician assisting me was responsive and friendly but didn't solve my issue. I was waiting outside in PJs/hoodie for about 10 mins before someone else came out of the building and let me in. Luckily the door code still worked until I left.
Lastly, the perfume type smell they spray in the lobby of the building is super strong.... even through my medical masks or K95 I could smell it.... not my cup of tea but thought it was good to share this since staying in the lobby for 20 mins or more made me feel nausea. Overall, it wasn't the best stay but it also wasn't the worst. I would say check out hotels first before using Airbnb when in Chicago, so many great hotels with great deals for the price I paid in this location.