Ratings and opinions can be hard to compare so I'll stick to the facts of this 3 star visit. At just under $500/night I expected better service and a working AC in the summer months. Guests are instructed to call a number which answers as a "Virtual Front Desk - historically called an answering service. Left 2 messages reporting the non-working AC and have yet to get a call back. The unit is well appointed and clean but bath linens were missing, light bulbs were out and if owners or renters upstairs are home you'll hear them walking and talking. I heard from 4 entities before arriving: ABNB, Joe, Lincoln Park Suites and Roscoe Village requiring contracts emailed outside ABNB and reminding of the rules: noises, parties, smoking etc. But none could address my comfort. It's not all bad: location was 5+ stars for my needs so I'm disappointed as I need a monthly stay in the area. Bring the price down and expectations for issues will also be lowered.