The apartment is small but well appointed. Location is good for walking around downtown Chicago. On site amenities are decent. We used the gym which has stationary bikes, treadmill, rower, dumbbells to 75lb, kettlebells. No true barbell.
In room heating was not functional for the first 24hr and Zencity was of no help in resolving this whatsoever. Luckily the on site building maintenance were on top of it and got the heat going on the second day. The disjointed communication style of Zencity with multiple people answering messages was confusing and ultimately not helpful. Good value but if there’s a problem you may have to be creative to find your own solution!