Overall, my stay at Freehand was excellent. The accomodations are exceptional, and the location is outstanding. Having the Broken Shaker bar/lounge on the ground floor makes staying in a quad totally manageable; if you don't feel like hanging around the room, there is plenty of space to relax/work down there.
My only issue with my stay was the difficulty getting in contact with Freehand before I was able to check in. I had scheduling issues with work and needed to arrive a day later than intended, but it was impossible get in contact with someone at the front desk to give them a heads up. I tried several times during the day, 2 different numbers, and every time all it did was ring. I left a direct message on AirBnB in a final effort, and still no one got back with me.
When I arrived, the person at the front desk told me that they cancelled my reservation and it would not be refunded. They said I could make a new reservation, but I would have to pay again. After explaining the situation several times over about 15 minutes and asking to speak to a manager, the guy at the desk eventually called over Kyle, the Freehand employee who initially confirmed my AirBnB reservation. He resolved the issue and reinstated my reservation, but it was a bummer that it took so much effort on my part.
All in all, I would definitely stay at Freehand again. My only advice to travelers is to not count on being able to get in contact with the someone at Freehand.