James sent very clear and comprehensive instructions (including pictures) for a self check-in that was very easy. We did not realize that there would not be an elevator in the building so carrying our suitcases to the 4th floor apartment was a bit of unexpected exercise, but not a big deal. The lock on the door to the apartment was a bit of a challenge to open but we eventually got it. The apartment itself was very clean and welcoming. It is just as it appears in the pictures on the website and it met our needs perfectly.