I dealt with Michelle's husband rather than her. I was not expecting that and would have preferred to deal with Michelle only. I also didn't realize their family lived directly above the unit we were staying in, which made me a little bit uncomfortable. Finally, the hallways and generally basement had an odor to it--if the listing wasn't so cheap I would have complained. Michelle's husband, Steve, said that they only rented this home out and never used it, but there was enough bizarre things around and family photos that it felt like they definitely used this unit when it wasn't being rented out.