My husband,daughter and 6 month old granddaughter arrived at Shelby’s place at approximately 7:30 pm on our check-in day. We punched in the passcode and opened the door, only to find that a gentleman already was habituating the premises! He maintained that he had a confirmation for the unit until the next day and showed us his confirmation. I then called Shelby whose response was “that’s impossible”. I assured her that it was not. She then asked us to wait while she checked her computer. I told her that we needed a place to stay. Her response to that was that she was “not a concierge”. Meanwhile, we are standing there with a 6 month old infant, portable crib, and luggage, and no place to sleep. Finally, Shelby offered the unit across the hall until the next day when the gentleman checked out. Later, we had to inform her that the latch on the door to that unit did not work and the door would not stay shut. She said that her staff hadn’t told her. Nonetheless, we had no choice but to stay there.
The next day we moved our things to the unit we had rented. The unit was advertised as a 2 bedroom, 1 bath unit with a kitchen. We were surprised that the combination master bedroom/living room and bath was directly off the foyer with no door in between. The second bedroom opened directly into the kitchen and had no separate bathroom access, only by going through the mbr/living room. The biggest surprise was that the “kitchen” was a laundry room with a full size washer and dryer and laundry sink, to which was added a 1/2 refrigerator, toaster oven, microwave, coffee maker and high top table with a couple of stools in the center of the room. No kitchen sink. No stove top. No oven. No Ice. No regular sit down table and chairs.
Shelby did reimburse us for our entire stay, albeit without an apology of any sort.