Milo and Chandra are so welcoming. We came in late from our flight and they met us to make sure our check in was easy. The flat is so stylish and clean, we were pretty impressed. We were a group of 5 ladies coming for a conference and it worked well for us. They checked with us every day to make sure our stay was going well and it was nice to know if we need help they were easy to get in touch with. We will be booking from them next time we are in Chicago.