Niel was very helpful during our check-in and stay. The unit was clean and ready for us upon arrival, and situated in a convenient location to restaurants, cafes, and Wrigley field.
There were two areas for improvement:
1) The door's secondary lock was accidentally locked when we check-in, so we had to use the back-up key. Thankfully Niel was responsive when we called for help.
2) The shower in the inner bathroom had a leak on the lower faucet, so the shower head water pressure was a little low. We also ran out of hot water in the morning, presumably because the unit shares hot water with units above it.
Nevertheless, we had a good time during our stay because the unit was very clean, had strong AC for the hot weather, and was situated in a convenient walking location.