My wife, children, and I haven’t used AirBnb much but we had our first really bad experience here - very disappointing. Elizabeth (Megan? Moog?) messaged us a day before arrival that one of the beds was broken. We decided to check it out anyway, making no promises, as we were already en route and arriving late to Chicago without an alternative. She tried to put us in a small, back bedroom. Perhaps the front bedroom is the one pictured in the listing. Not sure, as we never got to see it. The whole space looked much different than the posted photos. It was dirty; there was no space for our things; no TV, etc. Our host gave us random, unwashed linens. When we lay down the mattress that was supposed to replace the broken bed, there was absolutely no open floor space to move in. My wife and daughters were in a state of shock and just wanted to get out. We discussed it with Elizabeth and agreed to stay the night, take a refund on the remaining days, and make other arrangements through our friends in Chicago. At that point, we felt a bit sorry for the host the whole vibe there was just sad and lonely. I made the reservation alteration request through AirBnB and we left for a hotel. Because we had an agreement, I didn’t feel the need to take photos like junior CSI Chicago - a big mistake I won’t make in the future… (I am sure she’ll deny our agreement, so I’ve posted a picture of our text exchange within the photos of my only AirBnB listing) Well, after we had moved on, she never approved the reservation alteration and left us hanging with a $500 bill for one night’s stay in a cramped little bedroom. She then claimed I was threatening when I tried to contact her to discuss the situation. In truth, trying to speak with her would likely have been a pointless exercise, given her demonstrable dishonesty. She seems to have a lot of positive reviews from single dudes. Maybe she’s just going through a dark time – who knows? But this is certainly not a space for a family. She should have told us as much when we first inquired, but she wanted our money. Watch out for this one…