Worst Airbnb stay I've ever had for three main reasons:
1. Not clean: Apartment was dirty upon arrival - all carpeted areas were filthy, table had layer of dirt that I wiped off. I have pictures!
2. Inaccurate listing: There was a washer/dryer listed in the amenities section right next to extra towels, but it did NOT have either. There was one in the building, but it did not take coins or a credit card. You had to go buy a special money card and load it with credit. I don't know where I would have done this.
3. Unresponsive host: The lock on my door broke, and I was unable to get into my room or get my belongings to just leave. The host couldn't get someone to help nor could they tell me when someone could be at my apartment to help me. They had to replace the lock/handle, and three and half hours later I was finally able to get into my room to gather my things and find another place to stay! The host was available to communicate with but could not give me any help or answers.
I'm waiting to see if Zencity will financially resolve this situation properly.
IF I ever use Airbnb again, I learned two important lessons:
- Never stay with a host that is a company. I have had great experiences with personal hosts. This was my first experience with a company host. Never again.
- Keep checking the reviews right up until my stay. The reviews for this place were good when I booked it so I never thought to check them again. More recent reviews site some of the problems I encountered.