Samuel is responsive and accommodating, and this unit was a perfect touchdown for our 6-person family in town for a wedding. Clean, nicely appointed comfortable. One tip - if you have somewhere to go in the evening, be sure to park any cars on the street during the day and leave them, and just use the handy garage space, as street parking at night can be a challenge. But hey, this is Chicago, so having a garage space included with an AirBNB is a real plus.