Check in here was easy and swift but the first thing I noticed was the smell of the apartment. It did not smell clean and upon deep cleaning everything it was much better. Then, I was out late 3 nights, and when getting back and trying to get into the building, the intercom system did not work and I was unable to get in and had to wait countless hours for another person who lives in the building to let me in. Being locked out late in this neighborhood is not only unacceptable since I could not get into the apartment I paid for to sleep at, but it is dangerous at night. Their “24/7 customer support” did not answer when I reached out, and the problem was not fixed the entire stay and I was forced to abandon plans to get back earlier so I would be able to get into the apartment. Overall unacceptable, it’s sad I had to pay for the airbnb at all. Terrible experience.