I stayed here with my spouse for our wedding anniversary. We truly wanted to love this place but there were major issues. And I’m not particularly high maintenance.... We’ve stayed in a lot of AirBnBs around the world with no complaints.
There were a few minor quirks and annoyances that I was planning to overlook ...the shower takes a full five min or so to warm up from freezing, the curtains do nothing to block out early morning light etc...but the space was so stylish and beautiful I mostly didn’t mind.
What frustrated me was that in the morning as we were getting ready, the power company came and turned off the power. We talked to them and this was a PLANNED POWER OUTAGE that had been communicated to the owners, but had clearly not been communicated to us. So the lights were out, the coffee pot didn’t work, I couldn’t blow dry my hair etc. I’m just glad I wasn’t on a work trip and would’ve had to go to a meeting or something with wet hair! Even worse, we had parked our car in the garage which now WOULD NOT OPEN because the power was out. So with all our suitcases etc we had trudged down the stairs and were basically trapped outside in the wind waiting until the power was back on to free our car and get on with our anniversary celebrations. I immediately called the listed number for help, but they offered no help or solutions. There was a back door to the garage that could be opened with a key and then you could manually lift the garage door...but nope, the owner of that key was unavailable. The electrical workers were apologetic (of course not their fault, they were just doing their jobs) but we just had to wait for them to finish. After several phone calls back and forth we were told we could go back upstairs and wait...but we didn’t want to lug all of our luggage upstairs just to lug it back down the stairs again! Not to mention that there was no electricity inside so we didn’t really want to wait there with no light, electricity, A/C, fan, etc.
We waited for a long time and our hosts offered no solutions or help. Imagine if we had had to catch a plane? Or make an appointment or reservations? Or be at work? We were able to rearrange some of our plans but the wait was obviously inconvenient. We searched out this listing because it was supposed to be excellent (AirBnb Plus!) and so we paid for that excellence and then literally didn’t even receive consistent electricity...something I’d consider a bare minimum.
I'm disappointed. This was avoidable, but they failed to notify us. Once we reached out for help we got none. I expected better.