I paid my 1st payment in April with the final payment made in June. It's wasn't until two days before our check in that the host advised that they don't host people without a picture on their profile. No big deal, I added picture and proceeded to Chicago for our stay. The house was great looking, plenty of space for my large family, but that was pretty much it. The responsiveness of the host was terrible! First, all the TV's were internet TV's, but none of the Amazon Firestick remotes were working and the TV's didn't have remotes... When I told the host about this, she advised that an unruly group had checked in before us and maybe trashed the place. I sympathize with her, but it's their responsibility to ensure the place is live in ready for the next guess. We arrived on Thursday and we were sent only two Firesticks on Saturday. I also informed the host that there was not an iron available and it was never sent. The heating and air unit was just replaced with a digital thermostat but I'm not sure if it was working correctly because when we returned to the house Sunday night, it was 85 degrees. The 3rd floor bathtub had drainage problems and the toilet on 1st floor wasn't filling properly. One of the keys that was left did not fit any of the locks. The door in the master suite leading to the sunroom did not lock. I believe it's imperative if you are the host to ensure your guess get's a proper lay/run down of the house either by you, or your representative. The host average response time was 11 hours! I expect a certain level of responsiveness and customer service from a $80 per night hotel stay, so I definitely expect that from an Airbnb I'm investing $700 per night! I came to Chicago for a Family reunion which was great, but our Airbnb stay was nothing to remember!