The listing is in a great location in Chicago, Matt seemed cool and quick with communication leading up to the trip. We were able to check-in easily, then the problems started as soon as we got in the space. The AC was broken in the middle of August in a Chicago summer. We let Matt know as soon as learned it wasn't working and then left the property to enjoy a night in Chicago with friends for our wedding anniversary weekend.
During this time out, Matt was quick on communicating via messages, but had the nerve to ask us to leave our keys for the AC repairman the next day or asking if we'd be around to let the repairman in! That's when it got ridiculous, what he was asking would make the property limited in access to the convenience of some repair person. We were paying him like a business for a service, and he thought it okay to ask us to help manage his property like we were friends couchsurfing at his place instead of doing everything he could to make himself available to make it more convenient for us. He tried to backpedal after I called him on that and he realized his misstep, but still made no honest effort to take time out of his day, but preferably try to "sell me" on how it wouldn't be an inconvenience to us.
We got home late that first night and tried to go to sleep only to be woken up out of our sleep from the heat on this second floor property. We had all the windows open, but it was already 80+ degrees in the middle of the night. We ended up packing up and leaving around 6am to find better accommodations, but it literally ruined our plans for that whole weekend. He also had the audacity to refuse my request for a full refund afterwards and say he'd only offer half a refund for one night instead of being a stand-up person and offering a full refund. We would probably gave a lower rating if Airbnb didn't step in, see the wrong, and give us our well-deserved full refund.