No A/C, “front desk said they don’t turn A/C on until March. When we pointed out that it was March 13 they said “oh yeah” sarcastically and hung up. The adjustable shower head was busted and sprayed water on to their tile floor making the floor very slippery and both me and my girlfriend falling. Now despite these issues with hotel amenities and staff; we would still recommend the hotel. The design, colors an overall aesthetic was unlike any other hotel I’ve stayed in it was purely beautiful. I’ll be open to giving the Freehand another shot when we visit Chicago again; it’s just unfortunate this happened when we stayed there. Also they’ve not refunded my $50 they took for collateral.