My boyfriend and I booked this AirBnb because of its amazing location. The only positive about this Airbnb is how nice and responsive the host is.
To start, the lock box was already open with both sets of keys inside upon arrival. We found hair on the sheets, coffee grounds still in the pot in the kitchen, dirty bath mat and stained shower curtain, and food on the dining room chair. The most unsettling part was the carpet in both bedrooms. There were stains all over the carpet. We immediately sent the photos to the host, and he said they were new stains. We asked for the cleaning crew to come back the next day to wash the carpets. Our host refunded the cleaning fee and scheduled the cleaners. The cleaning crew came, but there was no improvement on the gross carpeting. We ultimately decided to check out early. It was a very cold week in Chicago, and the heat was not working inside the apartment. We relocated to a hotel, and the host refunded us two nights.