Liz and her staff have been very helpful in reaching out and making sure we had everything we needed. I received texts and calls to be sure we made it okay. The house is really cool #bangtellovesyou. The rooms are up on the top floor of the complex (3rd Floor) and the back patio is on the bottom, so there are some stairs, but it's not bad. One room is connected to the back stairwell, but when you open the windows, the AC pumps in there just fine. It was hot that weekend, but Bangtel stayed really cool. Great Big Screen TV! Would stay here again!