Everyone was patient, kind, and went above and beyond. The aesthetics of the place were beautiful adding to the comfortable stay me and my partner experienced. Ask for a room not by the elevator because it will squeak all night and you will not get any sleep. That I would say was THE only downside to my stay, but would highly recommend Freehand still. It was very clean and in an excellent location downtown. There was a bar and cafe on the main floor I did not get to check out but it looked enticing.