We were extremely disappointed with our stay with K.Anne. We were provided with a set of keys that did not unlock the door into the staircase to get to the appartment, we sat for 5 hours in -4 degrees cold at night ringing, messaging the host, plus buzzing the door bell. We ended up falling asleep in the foyer waiting. We had been to watch the fireworks for new years eve at Navy Pier and by this time it was way too late at night to book other accommodation. We got no response from K.Anne until she got up for work in the morning. We were sad to see that she did not seem to care at all and told us we were confused and that the keys did work. We had both tried the keys multiple times and they simply DID NOT WORK. We asked for a refund as we did not actually get to spend the night at K.Annes house, we only received back a small refund of our total cost. We ended up spending $60 USD to sit in the cold.