We loved our stay here, they are highly accommodating and will hold you bags for you behind their desk if you're too early for check in or you're checking out but your flight leaves later. The place was very clean, comfortable and stylish. Only those with a key card can access the upper floors where the rooms are which made for extra safety if it is a concern for you. It's located in an excellent spot downtown by all of the high end shopping areas and about a 15 minute walk from Millenium park and right next to the red line. It really is a prime location at an excellent price. We will be staying at Freehand in the future.