Alex was responsive and helpful during the entire experience. He quickly answered all questions I had and even recommended markets where I could order Thanksgiving catering for my family. The flat is completely comfortable with all the amenities one would want, from gourmet chocolates, to snacks and breakfast foods, to various beverages, juices, sodas, waters, wine and coffee. My husband and I were even able to enjoy vodka tonics when we arrived. Alex provided everything we needed. I had three teenagers stay in the smaller second bedroom, and it was just fine. The living room area is a nice, comfortable place to relax and talk. The wi-fi is fast. The kitchen and dining room area are also nice areas to sit and relax, whether talking or on your computer. The flat is decorated very modern and chic and it's really a lovely place to stay. We had a rental car and it was very easy to get around everywhere, but we even walked to Logan Square one day, and that was approx 15-20 minute walk. There are great coffee houses and restaurants 5-10 minutes away as well. The neighborhood felt safe.