I have to say it is the WORST experience in my life. I was with 3 more people and they called me twice to turn down the music. The second time we went to rest. The next day, when we had already left, they spoke to me to tell me that they had to fire me for complaints about noise and smoking. The funny thing is that none of us smokes. I contacted the office and waited over an hour for them to come check the apartment with me to verify that it was not true. They never arrived. I did that because I hoped they would only charge me one night and they paid me back the other days. The manager agreed that if I left they would give me back the unused days. I trusted them and later the same day they sent me an email saying that they found cigarette remains and a very strong smell so they could not return anything. A BIG LIE and lack of Ethics on your part. I imagine they prefer to lie before fixing a problem and solving it. I would NEVER use their facilities again. I already sent a complaint directly to Airbnb from the same Thursday and I hope they will contact me.