James was in contact with us a few days before we were to arrive and then also that morning. He was kind enough to let us know the guests before us had checked out early and we could check in early if we wanted to. When we arrived, he went though the details of the place and was kind enough to leave us a bottle of wine as well! He told us he is available 24/7 via cell phone and although we didn't need to contact him at all, I'm sure he would have been easily reachable. The apartment itself was clean, although a bit outdated due to the very old building its in, but James has decorated it very nicely. The sheets were clean and smelled great and the bed was very comfy. The apartment served its purpose for us, which was just a place to sleep at night and take naps in between sightseeing. The price is right and the location is fabulous. The building also seemed very quiet as well. The building is on a busy street but James' apartment faces the back, so we didn't hear any of the traffic.