The location is safe and easy to locate. Easy access to the entrance. If you have a car she will let you park at the back o the house. Communication was off by the app but once she text and called me at my phone she was really nice and helpful and fast response with the personal cell. The only thing that bothers me was the smell of cigarettes inside. The floor was really loud and I was worried to bother someone with me walking around. The air conditioner was dirty but work really well. Had to buy a blanket because the sheets were to thin and I get cold really fast.