The host was available via text. We had some issues that could have easily been handled if we had a notebook with needed information. Such as wi-fi, working the tv's, location of grocery, parking at unit or otherwise, etc. The first night it was unbearably freezing in the lower level. The host knew it was the first cold weekend so perhaps this should have been handled before our arrival. The host did come over at the end of the second day to fix the problem. We had difficulty with the upstairs shower. It was unclear how to work it and the water was so hot we could not adjust it or use the shower successfully.We also had difficulty with the kitchen sink, it appears the "hot" is "cold" and the "cold" is "hot". Also, it would have been nice to have had more then one roll of paper towels, some dishwasher detergent and at least one good knife to cut with. Our purpose for having this unit was to cook and entertain family. The kitchen amenities were below average. This could easily be fixed with some better knifes, knowing there actually was a toaster and a more complete plates, bowls, etc. Otherwise this was a clean unit, be aware, steps are narrow and you must be careful going up and down them.