Karen was very kind to us. She is extremely helpful and is a resource in regards to information about the city and how to get around. There are pamphlets and binders in her home to help you navigate. She also invited us to call her if we had any further questions. Karen was also extremely accommodating to us when we needed to check-in early. Not only that, but she provided us with some breakfast items upon our arrival. The condo itself is lovely, located on the 13th floor of a historic building, which you can find information on in a book in the living room. The view overlooking the lake is stunning. The decorating style is eclectic and I found this charming. The art and books in the house can pique any interest. The condo was clean and comfortable and a bit worn, as all old buildings are. The neighborhood felt very safe. Getting to the nearest beach was only a 15 minute walk away, but there is easy access to at least 3 bus lines basically right outside the door of the building. I had a very happy stay and I would consider staying here again upon my next trip to Chicago. Thank you!