Zencity is a corporate owner that seems to operate a bunch of apartments in Chicago. Each time we contacted them, a different person responded by email. Sometimes they were prompt, other times they never replied. For example, I emailed the day before arrival to ask whether another person in our group could check in if they arrived first - Zencity never responded. Also, I emailed to ask about a late checkout and was told that the apartment had been booked so they could not accommodate my request. An hour later, I received an official email from Zencity (through the Airbnb message system) indicating that I could pay $50 for another night or late check-out. I followed up and asked why they previously indicated that late checkout wasn't available but never got a response. So either they lied to me about having the unit booked or their automated system for offering late checkout (at a price) wasn't accurate. Overall I felt like I was dealing with an automated system rather than an actual conscious entity.