Sonder was very difficult to work with as a customer. I had a family emergency and I had to cancel with 3 weeks notice (more than enough time for them to find a replacement) but they chose to string me along until my reservation passed. I know it was policy to not give refunds but I explain my family's situation and they were not willing to make an exception. I am sure it is a nice place to stay but there are so many other options to chose from so I would recommend staying at a place that is a little less rigid and more compassionate.