I was the first guest in this apartment and so there were some bumps but Charlie was helpful and exceeded my expectation in resolving whatever I brought to his attention. He really cares. I understand he has several properties and these comments only apply to the South Loop Hideaway. This apartment is in a great area but you need to be the right fit - three story narrow stairs walk-up is not for everyone. It is a vintage Chicago apartment living experience - not some generic hotel. It's well positioned for good access to all the sites on the South side of Chicago. It is also right next to the elevated train - so it's not going to be a fit for light sleepers or those looking for a luxurious weekend. It's basic accommodations for folks who will spend more time touring and doing than in the room and who sleep well almost anywhere. Charlie will take care of you but make sure this is the type of space you're looking for.