First, Jamie is awesome! She was very proactive with communications and was very quick and responsive of our requests and questions. The space itself if very nice and was exactly what we were looking for in spending time with family in that area of Chicago. The apartment was very clean and spacious. A few things keeping from a 5 rating may or may not be 100% in control of the listing seeing as it's a multiplex. The entry was cluttered with trash and boxes possibly from another tenant; the heating was difficult to control - one space never really heated at all despite the valve being completely open; lastly there were rodents (live rodents) spotted in the kitchen area. All feedback was provided real time.