I was unable to access the apartment so contacted Zencity from the lockbox area. They had a back up key but chose that moment to ask if the apartment had been cleaned. the person on the phone admitted that they KNEW the cleaning team had been unable to clean. They did not call to inform me that I would be walking into a place with dirty bed & bath lines, trash in the trash cans and dirty dishes. They suggested I clean and change the dirty bed linens with spares in the apartment. I was told the place would be cleaned by 11:00 the next morning. I booked a hotel for the night. Next day, again, not cleaned with no answer as to when it would be cleaned. Then they had the audacity to argue about a full refund as I had to book a hotel due to their inefficiency. Once I notified and spoke with Airbnb, I was refunded but only after 4 days and countless emails. Zencity should have contacted me beforehand as they knew the place was dirty.... all in all the worst experience with a host.