The location is unbeatable if you're a tourist looking to get around the main attractions that the city has to offer as easy as possible. There's a café just right next to the building where you can get a nice breakfast and go start your day right away. There are all kinds of business on the same block; there's an ATM, a great ramen place called Poke Poké, a dumplings restaurant and a Pharmacy across the street. The apartment well equipped and furnished. It had an LP player, even though there were no LPs to listen to. You can control the room temperature which is great. The place was really clean and cozy. If you are a light sleeper this place isn't for you. There's a train railway in front of the building and the trains pass all night making an intense noise. We got used to this fact after 3 nights. Unfortunately, there's bad stuff as well. The fact that you don't have any access to the reservation when you book through Airbnb and not through the Sonder app was really inconvenient since the beginning. After making the reservation, it never appeared on my Airbnb reservations section. I didn't think this was a big deal since I had received an email from Sonder confirming it. But when I arrived in Chicago I got an email saying that there were 3 different codes required in order to access the Airbnb and that they would provide them only some minutes before the check in. When I tried to get the codes though a link they sent by email it said that they would send them to a cellphone number, but that number was not mine. It was incorrect and the option to correct ir never worked on the probably 20 different times I tried to. My boyfriend and I were very desperate cause we were standing on the street with all of our luggage after a really long flight. After trying to solve this through the email with no success, I noticed there was a costumer service number on the bottom of the email and called them. A recordered voice with and english accent told me they were having a lot of demand and that I had to wait to be attended by an operator. They never picked up the phone. I dialed several times with no success. My last hope was to try to contact Airbnb, but since the reservation didn't appeared on their app, I was never able to contact them. Fortunately and email arrived with the 3 codes to the apartment after 2 hours. If you think the negative stuff ended here, just wait. When we arrived, we really liked the space but we noticed the wifi password was nowhere visible. We had some work to do before hitting the town and we never got access to the wifi until one day and a half later. It turned out, that you could only get access to the password if you had reserved though the Sonder app or website, but never if you had reserved through Airbnb. I tried to get the password by entering my name and airbnb reservation number on Sonder.com and it said I didn't have any reservations every single time. It was very frustrating because I tried to call Sonder and Airbnb customer service again and both of them never picked up the phone. After one day without wi-fi It occurred to me to pretend I was interested in making a reservation. So I look for it on the airbnb app and used the section to contact the host to solve my questions. This is the channel through which I finally established communication with Sonder. I told them the problem and they provided the password, but since Airbnb automatically blocks certain passwords or numbers written on this chats (I guess for security purposes) the password appeared censored every time they attempted to provided it. Finally I just gave them my email and the sent it to me. This is probably the most frustrating experience I ever had with any reservations. Sonder is not really well coordinated with Airbnb and the guests end up being directly affected by that fact. It's a real shame, because the place and its location is great.