Very good, prompt and clear communication. Perfect location for our needs and offered all amenities we needed for a quick visit. Easy access and check-in and out process. Subjectively we thought it could use a few more pillows as there were two per queen sized bed, and they were super thin. Overall super clean, but moldy grout in one corner of shower tile that did not affect where we needed to touch, but not pleasing to see. Met our needs and Regina was responsive. Nice place, but not sure it was a luxury stay.