I wanted to start by saying that I have never written anything negative about my experiences with AirBNB. On the contrary, all my experiences have been better than expected. So here is my first.... Although the apartment is exactly what it looks like in the photos, the neighborhood is EXTREMELY UNSAFE! Especially for a female (or even a male) traveling alone. There was homeless people all around and garbage (and other things I could not explain) all over the street and in front of the house. Even the person dropping me off, asked me if I was sure if I wanted to stay there. When I walked in, I noticed there was a door in the back that had a lock but it was locked from the inside, so anyone with a key could come in-no deadbolt to lock from the inside. This would at least felt you have some control of anyone trying to come in. I later asked her where this lead to and she said it lead to the patio to their house up above the apartment (that didn't make me feel better considering she said they were out of town). With these factors, I decided to not stay at the apartment. She asked me why and I explained that I didn't feel safe. There was a gate at the just before the front door, but it was open and not locked. I was in there for just a few minutes, I didn't get a very good vibe, and when I asked around, they confirmed that this was not a safe neighborhood. My communication was good with Vilma until I asked her if she would consider refunding the cleaning deposit since I stepped in and then out and never stayed or even touched a thing in the apartment. NO response after that. I lost my deposit for 3 days but it was worth it just feeling safe staying elsewhere and having my piece of mind .