Had a great stay in Chicago for bridal market. The location was super easy to get to with clear pictures and instructions. One thing to note this particular unit had 0 hangers? So we had a really nice closet and this usually wouldn't bug me but for a business trip I wanted to hang my items and couldn't which was funny. I also don't know if it was the air in the building but we were pretty stuff so the vents might need to be swiffer dusted. Other than those two things Kasa was super responsive and flexible even when my friend took her door fob back to the East Coast with her. They are letting us ship it back to them which is really sweet to not incur the fee!