Cons: sonder company sent me close to 20 messages and emails requiring me to upload proof of my government issued ID, on a separate external website owned by Sonder. I’m not sure that is even allowed by the AirBNB us and policy guidelines… I have never before experienced such hassle, inconvenience and annoying messages from any of the other hosts I have stayed with on Airbnb. My identity has already been verified by Airbnb, so this was an extra step that was unnecessary. To add to that, their tool on their external website to upload my DL was broken, and even though I had uploaded my ID, I received dozens of messages from Sonder “you booking is not confirmed until you finalize the process by uploading your ID.”…..fast forward to checkin day. I travel 12 hours via car and air plane starting my day at 3:30 AM, and sonder FAILED to send me the entry code before my arrival. For the cost of this airbnb, I really would expect better service. We had to wait outside in the rain, with two toddlers, and were placed on a long hold on the phone before we were given the access codes for the building and our unit that we had already PRE- PAID FOR.
Pros: full kitchen, super centrally located, and walking distance to a lot of museums, parks, restaurants, train stations, grocery stores and coffee shops. They provided us with a high chair.
Would I stay there again? Hard to say. For what we paid, I really would have expected a better check-in experience. Proceed with caution if you decide to book.