I am rating 1 star for a few reasons.
-We booked a bunk bed and listed 2 adults as guests. Only upon arrival at the FOUND hotel, we are told in person that we actually both can't sleep on that bunk bed because someone else is in the room and covid means we can't both sleep on the bunk bed.
This issue easily could have been solved by a message from the host when we booked. We clearly listed 2 guests, the host accepted our reservation, and never sent a message saying that the booking could only sleep one guest.
Therefor we were forced to book another room costing us hundreds of unexpected dollars, since no more bunks were available.
At the front counter upon arrival, the hostess was not apologetic in that our plans weren't as described, and she was mostly unhelpful in remedying the situation on their behalf.
Not only this, but the bed covers had what looked like blood stains. Reddish brown. Yuck. Buy new covers if there's a reddish stain on them, please. Also bleach stains on the carpet, who knows what happened there.