Shelly is very responsive with her communication, which was very much appreciated! However, the place itself is not stocked with any paper products - paper towels, napkins, tissues, etc. so we had to go buy those. The floors were also very dirty - my baby was crawling around the day we arrived and had black/dirt all over him and it was disgusting. We couldn't let him crawl around the entire time we were there. If you are wanting/needing to take a bath or for bathing kids, the tub would not hold water. The drain stopper did not work so it was quite difficult to bathe our kids. We also could not get good cell service while in the apartment - we had to go outside to the street level to make any calls or texts. The wifi is also spotty, but other than that the location was okay, but a little ways walk to trains. If you're staying here with a family with small children, I would recommend looking elsewhere. It's pretty inconvenient for a family to stay here without amenities we thought would be there when we arrived. For the price we were paying, we expected much more.