Our stay in this apartment was great! It's in a very good location on a quiet leafy street, minutes to lots of cafes pubs and restaurants. Sarah was very communicative and helpful with directions finding the place. We had an issue with the stove on our last night which meant no hot water the next morning, but Sarah was very quick to resolve it and assist us. The apartment is as described, very small but it is well equipped and clean. As the family does live above you will notice some noise up above but generally it is quiet. Easy to get to from airport, 10min walk to the station and another 10 to downtown Chicago or 25 to airport in the opposite direction. Overall a good stay, great friendly and safe neighborhood, would stay again!