T So of course there will always be one or two people to have a bad experience or extenuating circumstances, and I understand things happen, however, an issue occurred during my husband and I’s stay that I have never encountered during my use of Airbnb, nor have any of my traveling companions from this trip all of which have used the app many times. So the difficulty started when I received a request at check-in that the cleaners be allowed to come back at 9:30 PM to pick up a bottle of cleaning solution, which they never came to do. The next day, in the morning, K. Anne asked if the host and her friend could come back into the apartment to do composting. I stated that I was out all day as I was in a wedding, but my husband would be there until 530 when he had to leave to meet me. No response. Shortly after I was told that there was a plumbing issue that would need to be repaired. Initially K Anne stated that she felt that it was likely best to cancel the reservation and attempted to do so before ever receiving a response back from me, as discussed above. I had stated that it was just my husband there and obviously whatever needed to be done could be done, but was told that we would need to either vacate the apartment for a few hours or cancel the reservation entirely. When I discussed that I was involved in a wedding and would be completely unavailable all day, making it very difficult to find a new place to stay or to transfer our things, I was told that this was likely just as difficult as “ dealing with an unforeseen repair with guests that want to stay in all day.” I thought this was extremely rude, and shortly after this statement I received the first and only apology in our communications for the inconvenience. I understand that things happen, however I feel that if you’re someone who is going to regularly rent your room out to travelers and then find yourself needing to cancel a reservation in the middle of the day that it is unprofessional to not A) make an immediate phone call, and B) attempt to be as gracious and accommodating as possible, which I do not feel was done at all. We were refunded of course for our second nights stay as we were not staying, but I don’t think it would be unreasonable to refund us for the entire weekend as I have discussed this with multiple frequent Airbnb customers who agree that this is very unusual and was handled very unprofessionally. My husband was unfamiliar with Chicago, did not know anyone there, did not have access to a car, and experiences a large amount of anxiety surrounding traveling in general. Asking him to wander a strange city by himself for a few hours waiting for a phone call from me that he could go back or asking him to find us a new place to stay while I continue to manage the multiple responsibilities I had for the wedding that I was in , wasn’t really an option for me. To be perfectly honest he was already stressed to the max just from traveling. I’m not saying that this was the hosts fault or the hosts problem, but I did not appreciate the statement that we shouldn’t have expected for him to be able to stay in the house all day. I have actually never left a negative review of anything in my life; I just don’t care enough to leave reviews. That’s how frustrated I was by this entire situation. I love the Airbnb app and I just felt that potential future guests should be aware of this experience.