Helen's place was great. It was clean, with plenty of snacks/cold drinks for four of us. Neighborhood was quiet. Beds were really comfortable to have a good night sleep after whole day of sightseeing in Chicago. Helen is quick in responding back. I like the place, and would book again in future.
During our whole stay, this was the only thing that was little bit troublesome. The apartment that I booked on Airbnb was already given to someone else. The owner/manager didn't had idea about this. When I entered the apartment, I found someone else's luggage's sitting inside already. Upon contacting, I had to wait for few minutes till I got another apartment (Lower floor in same building) and was disappointed initially (Because the apartment I booked was more beautiful than the other), Helen was quick at giving good customer service and she offered me $50 refund for this inconvenience. Overall experience score would be 4/5!!