We had a great stay and felt safe the entire time. The hosts were extremely communicative and quick to reply to any questions. Beds were really comfortable. It’s worth noting that you will hear quite a bit from the people in the upstairs unit, and the unit is in the basement so there isn’t any natural light save one small window in the master bedroom. It didn’t bother us, but it’s worth mentioning for transparency. We were a little bummed we couldn’t have control of a thermostat either - we could only close/open vents. We would still stay here again, and if we come back for another Bears game, we definitely will.