Our family was traveling through Chicago on our way to another location so just needed something that was able to comfortably accommodate 6 people + our dog for a night. We booked it last minute and Justin was incredibly responsive the entire trip. We ran into a slight problem on arrival and again, Justin was there to quickly resolve it. It made all the difference for us.
As for the place itself, it's perfectly located for anyone wanting to explore the city - free parking, right on the line and the garden apartment makes it less noisy than if you were above. Easy access to the apartment and small shops nearby, including Chicago Bagel Authority - our stop for a quick breakfast on the way out.
The apartment is accurately described - the kitchen and bath are updated and the beds were comfortable for sleeping.