We didn't get to meet Ray but he was fast to answer any questions we had. We had a private toilet but it wasn't clean, toilet paper wasn't enough either. Common areas were clean. The second night we saw a mouse which was very scary, we had to take it out, it was awful. The is a bus nearby but it doesn't run until late so we had to walk to the metro which was not that close, we didn't feel safe in the neighborgood, but to be honest nothing happened. I'd say the place is ok if you're looking for somewhere to sleep and that's it, if you're female I'd look for something closer to the subway.