Overall, the apartment is great for a place to check out. Incredibly soundproof for being next to the train and the Lakeview location is great—you can walk or bike anywhere.
My husband and I’s issue is with ZenCity and communication. The AC went out for 2 days while we were staying and getting a response or maintenance plan was virtually impossible. We messaged through the app (we got the same cookie cutter response from 3 different people and after responding, never got a follow up) and calling ZenCity directly (sat on hold for 20 minutes before giving up). We had to have Airbnb attempt to contact, which got maintenance to our place, but we never received a heads up which would have been appreciated. Fortunately it wasn’t as hot as it could’ve been, but coming back to an 80 degree apartment after walking around Chicago all day isn’t awesome.