Jennifer is very responsive and helpful, and I highly recommend. Her communication is superb! Place was clean, neat and had everything we needed to be comfortable. Check-in and checkout process was painless.
The location is also very convenient with the 31 bus line 2 min walk away, the 62 bus line 5 min walk away, and the Orange L train a 10 minute walk away. Easy to get to downtown (and anywhere in Chicago really) without a car. If flying in, I recommend using the Midway airport because the Orange L line terminates at midway airport.
The neighborhood Bridgeport is very quiet and feels very safe. The neighborhood also has a lot to offer; within 10 minute walks there is a good coffee shop, Thai place, as well as an assortment of other restaurants.