When we stayed, the keypad for the garage stopped working. I called the provided number and was directed to a support center that just had the garage code and no real solution. This was not Nala or Owen picking up the phone. Then, after I managed to finally get in, I received a call from Support who asked me if I could go reset the keypad with instructions. When paying to stay at someone’s apartment, ideally you do not want to have to fix it as well. In addition, the downstairs events area can be loud, so be aware that it can go late into the night. When I messaged in the Airbnb app, I did not hear back about an urgent question for upwards of 5 hours. The stay was really beautiful and clean, but I personally did not like how out of touch the owners were or how little the support team was able to help.