Raymond was very courteous and quick to respond. We had no problem with parking and were in a great location. The downstairs was very private and quiet, and all the amenities we could need. Also, we had a fabulous entertainment system downstairs on a very large (65' perhaps?) Samsung 4k tv and DVD player. Bed was super comfortable and the whole place was very clean and modern, which is an absolute plus. Next time we go to Chicago I will definitely be looking to stay here again, highly recommend to anyone.