DO NOT BOOK THIS UNIT!!!
We went up to our room and upon trying to get in, we realized that the code they gave didn’t work. So, we tried calling Kasa to fix this issue. We stood there for a good 15 minutes waiting on someone to get back to us and when they finally did, they realized they hadn’t put in the code for the door at all. The unit was not cleaned before entry. The kitchen sink had food in it, the microwave, and the fridge was filthy, well as the bathroom. The tub had been recently used and the bed was so filthy, there was different items and residue in between the sheets. The place had OBVIOUSLY not been cleaned, and with COVID-19 a thing, that was absolutely unacceptable. The amenities were open, but once we arrived AND WERE GIVEN KEYS FOBS TO ALL OF THE AMENITIES, we realized they didn’t work. We figured they didn’t activate them, so we went to the front desk and asked about it. The front desk staff member got flustered and said, “ I don’t know why Kasa keeps telling it’s guest that the amenities are open to them. We have told them only tenants can use them.” I, then called Kasa to confirm that this was true and they told me that it was. So not only was there false advertising of amenities that we very believed we paid for, they knew we couldn’t use them, but chose not tell us. Our wifi was also down and we tried to get it fixed. This took SEVERAL DAYS and they even tried to have us move units. Their responses to the MANY issues we had were not very speedy. We asked for housekeeping on the very day that we got there. We didn’t receive anything for almost a week AND they would send them unannounced. If it wasn’t unannounced, they would ask for a time frame. Then, once we gave it, they would never come. Even with the maintenance worker. They sent him unannounced as well. Save yourself the headache and book somewhere else.