We never needed anything during our stay, so we didn’t have any contact with Gio after he sent our check-in info.
Noise from downstairs comes from the building structure instead of the neighbors themselves, as the sound travels straight up through the vent. The vent is outside the bedroom, so once we closed the bedroom door it was easy to sleep.
Check in was easy, and he was fine with us arriving very late the first night.
Good location: the coffee shop nearby is lovely, park is really nice, very short walk to a bus, and 15 minute walk to the blue line + the center of Logan Square.