Jose was a great communicator throughout the entire process. We were sent detailed instructions before arrival, and he reached out numerous times to ensure everything was as we needed it. We never saw Jose or April, but they were always available by a quick text or email. There was another couple staying in the downstairs listing, but they were quiet and respectful so we never even knew they were there. We stayed in the upstairs room, and it was very spacious and clean. There was water and coffee provided as well as free WiFi, and a tv in the bedroom with WiFi. The bedroom is on the street side, but there was little to no noise at night. Bed was comfortable, and we both slept very peacefully. The bathroom is right down the hallway upstairs as well. We didn’t really use the common areas much(kitchen, dining, living room), but they appeared to be clean and with all the essentials. The listing did mention cats on the property, but we only ever saw them outside, and inside you couldn’t even tell cats lived there. This is Chicago, so we worried about expensive parking. Luckily we found parking close by the first day, and right on their street the second day. Got very lucky with that! Just be aware that you might have to walk a little if you drive in. The Pilsen neighborhood felt very safe, and was close to several restaurants and shops. It was about a 3 mile divvy bike ride to downtown and grant park. It was also a big cheering section for the Chicago Marathon right around mile 18-19. Thanks!