Phillip got back to our request immediately and then when we arrive he was there to great us, with fruit, diet coke, protein bars, etc...all things he knew we loved. Little things like that go a long way. The apartment is great, the building is quiet and it's in a super location too, close to so many things but not in the middle of the busy noisy city. We had a late flight to France our last day and he let us stay until 5:00 since there wasn't anyone else coming that night. We could stay at Phillip's place again in a heartbeat.