The place was exactly how it looked on the website. Beautiful and spacious. Far exceeded our expectations, and it was much better than staying in an expensive hotel room in Chicago - especially because we had 5 people staying with us (3 rooms in a hotel). The beds were made and we were even able to do some laundry. Jeanne was very easy to get a hold of, and the key codes made arrival quick and simple. Thanks so much Jeanne! We'll definitely be back the next time we're in Chicago.