Immediately upon arrival we were notified that “she could see us arriving and she wanted us to know she just realized the heat was not working”. The end result was the owner entering the rental unannounced, at 9pm while we slept, screaming into the dark unit INTOXICATED. She proceeded to insult me and say odd things like “I don’t want kids in my house” . She also said “I have cameras on you”. I was asleep when she entered, I had not even put my glasses on I was so taken by surprise. We had two toddlers with us (per our contract). They were terrified. It was appalling to say the least. My husband and I were stunned and felt very unsafe. We were given a full refund by AirBNB. Do not rent from this person.