I cannot recommend using Zencity. I wanted to like the place at 5200 Blackstone. The location is great . But it was also really surprisingly dirty. Too, I called to request an early departure following the contract rules exactly. I was told to expect an email and all I needed to do was click the changes for a partial refund. No email ever came. No one returned my calls. Honestly, I don't think folks on the corporate end of the Zencity brand are paying attention. Thus their poor Google review status. You are taking a risk by booking with them. Airbnb should remove them as an option.