Lois and Edwardo responded to emails very quickly and checked in with us leading up to our visit. Our original plans to visit to Chicago changed to accommodate some additional family visits and they were very amenable to adjusting our reservation to fit our new itinerary. We had family who lived by and Lois and Eduardo let them drop items off at their house before we arrived to help get us settled in. We really enjoyed staying with them as they made the house feel very comfortable being away from home for our young daughter. Leo and Rigby also were very good hosts (best AirBNB dogs!) and provided entertainment and doggy kisses to our daughter. Highly recommend them if you're looking to stay in North Chicago, near Loyola University or Wrigley and want to have a home away from home experience.