We never actually got to meet Thomas, but he was very accommodating about us arriving before check-in time! The apartment was neat, clean, and a great place to base our adventures in Chicago our of. The neighborhood is really nice with lots of trees, grass, dogs, and restaurants/grocery stores nearby. I highly recommend this apartment! It's also very close to a train station (Loyola) so getting downtown was quite easy (about a 20 minute trip depending on where you are going). I can't express enough how great it was! We will absolutely stay here again if we get to go back to Chicago!!