Before I go into detail I want to say that going into this trip, my partner and I had very high hopes based on the reviews and photos listed for this space. Unfortunately almost none of our expectations were met.
I understand that we are in precarious times and sometimes hiccups are bound to happen however when it came to our stay it felt like Nicky completely forget she had guests coming. We messaged Nicky as soon as we landed to let her know that our flight had arrived early and if it would be possible to drop our bags off at 11:30 or so and then check in at the time she listed, 3:00pm. We scoured her profile for a contact number but nothing was listed although her profile repeatedly mentions to text or call. After about 2 hours without any message we arrived to the apartment, the doors open and the apartment clearly just vacated from the previous guests. They left a note for Nicky so we decided to do the same since she had yet to respond to our initial message that was sent at 9:50am. We left a note saying we had left our bags and will return at check in time since we arrived so early as to not disrupt the cleaning process.
After roughly 4 hours of not hearing from Nicky, she resends her automatic “welcome” message (which we had already received when we booked the space in April). Nicky then followed up with a message that one could only interpret as being reproached and/or reprimanded. Including the language to “never do this again”. After a brief back and forth , Nicky finally provided her contact information .
My partner and I checked in at 3:15pm and upon check in the bed was still disheveled. We messaged Nicky and she called saying that it was left unmade because the housekeeper thought the previous guests were still there. The housekeeper arrived just before Nicky’s call and said that the reason the bed was unmade was because he spilled detergent on the sheets and needed to get new ones. Once again, we were left feeling unnecessarily scolded.
Once the housekeeper finished making the bed we took the opportunity to inspect the apartment and it was disheartening to say the least. The photos are very misleading . We found the apartment walls to be visibly dirty and sticky to the touch. There were several instances where we came across various bugs/insects inside the space. There’s mold in the shower, rust all along the toilet paper holder, and large stains on the blue sofa. The air in the space was heavy and overall the experience was wildly uncomfortable .
I wanted to overlook the miscommunication in the beginning however that coupled with the disappointing state of the space, I’d be remiss if I didn’t leave a detailed review .