My stay at the Freehand was short and sweet! I loved the decor, the staff are super friendly and helpful, and they have wonderful amenities such as a laundry room for guests, 24 hour security, and a nice fitness room. The location is also amazing! I was two doors down from the world Famous Pizzeria Uno, one block away from Eataly, Pizzeria Duo, among other places, and 2 blocks away from Trader Joe's! How awesome is that?? Only things I did not like were how small the rooms were and the fact that they claim to have room service but don't actually have room service. If you are 6' tall and up or obese, this hotel is NOT for you. I am 5'4" and of average weight and my room was JUST RIGHT for me. As for "room service," the hotel does hve a restaurant downstairs called Broken Shaker which is a very nice place. However, they do not offer room service. If you buy somthing from the restaurant, they will not take it up to your room and they will not bill it to your room. You must eat/drink your order in the restaurant. Overall, I enjoyed my stay.