My stay with Matt was a masterclass in hospitality. When I first booked the stay, he was incredibly responsive and welcoming. He seemed as excited for me to come to Chicago as I was. Then, when we arrived, we noticed something strange about the apartment—it only seemed to be halfway cleaned. I contacted Matt, and true to form, he responded immediately, calling a cleaning crew to the apartment and even going as far as comping our night in the unit as an apology that the place wasn't sparkling. After Matt discovered that the problem was a mix-up with the cleaning service—no fault of his own, at all—he stood by his offer to comp the unit and continued to check in with me to make sure everything was to my party's liking. Which it certainly was—the unit is huge, airy, full of light, and has two separate outside spaces for taking in the city. It's conveniently located and has all the amenities needed to host a large group. (Mine was six people.) I'll certainly be booking with Matt again.