HOSTILE, DECEITFUL AND INSULTING HOST! NO HEAT IN APARTMENT!
Due to circumstances beyond my control, I had to change my reservation and leave early. Even though I tried to work the with host on changing my plans, he resorted to lies, hostility and insults whenever I contacted him. First, he lied about a minimum 28-day stay, which is not stated anywhere on his listing. Then he lied about the cancellation policy, claiming that I wasn't allowed to cancel after I checked in, which is not what was listed when I made the booking. Then when I tried to compromise with him, explaining that I understood that my request was really inconvenient and I even offered to pay for the week beyond my checkout, he refused, and instead resorted to condescension and insults, saying that I don't seem to "understand what flexible means". Who does that? On top of this--after I asked to cancel early, I noticed the heat stopped working and the apartment never went above 57 degrees. This is Chicago, in the middle of winter, where it's 30 degrees out. Coincidence .....?
It's hosts like these that make for a really unhealthy Airbnb community. I've stayed at dozens of Airbnbs and this was the worst experience I've had. Luckily the Airbnb customer service team was really awesome and offered to honor the cancellation policy that was in place when I booked, but it's sad that I couldn't even have a decent, adult conversation with the host without having him resort to immaturity and insults. What kind of person does that? He really shouldn't have a listing on Airbnb if he needs to resort to hostility and deceit with his guests. There are so many BETTER Airbnb's in Chicago where you won't be treated like this. STAY AWAY!!!!