this place is exactly what it looks like! we had a last-minute booking and we were accommodated very well! We accidentally blew a fuse and it was fixed in the same day communication was very good. all we needed was a place to sleep so we could experience chicago for the first time and it did not disappoint. the pillows were soooooo comfy and the ACs work REALLY well! We were able to walk to many places from this location.