Josh did the best thing he could when it was discovered that the cleaners had not "turned over" the apartment. He offered a discount if we stayed or a full refund which we took due to not enough time (2.5 - 3 hours) for the cleaners to come in. We quickly found a reasonable hotel in 10 minutes (not hard in Chicago). We even got a personal call from Airbnb within 30 minutes confirming a full refund Plus a 10% account credit for the hassle! No fault of Josh's (no excuses). His place would have been perfect for our party of 5 (2 generations) for 3 days and 2 nights of plans in Chicago. Thanks Josh and Airbnb for Great Service with an embarrassing situation.