Helen is a sweetheart and she took care of any issues right away. She is a very detail oriented person which I appreciated. The house itself was comfortable to stay in. I spent a month there. One thing and this has nothing to do with Helen or the Airbnb itself but I do not own a car. I walk and take the bus and train everywhere I go. I had a number of occasions where I was sexually harassed by males in the neighborhood and on the central green line train stop. I could not comfortably walk anywhere without being harassed. IDK about any other guests but that was my personal experience. Something to consider if you're a single female without a car. Helen and the Airbnb were great though!!!