I reserved 3 nights and upon arriving, the digital lock was not working on the unit door. I spoke to one of their reps and they couldn't reset the lock until the following day. They offered to put me in another Airbnb property but I told them to refund me and I went to a hotel. I do think the door incident was a fluke, but it was super inconvenient.
When I returned the next day, the digital lock was fixed and I was able to easily enter and exit the unit for the remainder of the weekend. So I enjoyed 2 out of 3 nights. The unit was very nice and looked just like the photos, so that was great.
After completing my trip, I noticed that Zencity and Airbnb confirmed my refund for 1 night, but I was not refunded the fees. After much back and forth with Airbnb support, they were able to correct this mistake and sent me my proper full refund (which includes the first night fees)!
I'm glad they corrected this mistake, but I'll probably stick to hotels going forward.