I don't like leaving bad reviews and I avoid it whenever possible, but this was our first sub-par airbnb experience. The airbnb was decently styled inside, just smaller than expected. Lots of dust and it didn't feel clean. Upon arrival we found food in the drain, hair in the shower, and very spoiled food in the fridge. The main blinds were broken with a bunch missing and it didn't feel very private. The air mattress didn't hold air all night, and the main bed creaks and shakes with the slightest of movement. These were all things I was willing to move past. We enjoyed our first day but our second night when we arrived at our airbnb, our keypad on our unit would not work. I was unable to get a hold of host through messaging and a call took me to the guest concierge service line. She couldn't figure out why the lock was offline and gave me a code to the spare key masterbox next to the door that didn't work. I then had to go outside to another hidden lockbox. She gave me the correct code to it and there was no key inside. She manually reset the lock so we could get in. At that point it had been almost an hour. For what we got, I feel we paid too much especially considering our only other airbnb trip in chicago was cheaper and nicer. The reviews is what led us to stay here, but I'd look elsewhere.