The place was great! The pictures weren't exactly accurate, but maybe they have multiple units.
But for us, the only reason we were there was the location, and that was extremely great. Literally on the corner of one of the busiest streets for night life and Halstead is just a block over. Anytime we wanted to go anywhere we just threw on a coat and walked there in 5 minutes. Was fantastic!
Communication was fast. Rich responded to questions extremely quickly and promptly which was great.
They were really insistent about checking in with them when we arrived and settled in, but from previous reviews it looks like people have had trouble with the keypad/front door situation (which personally I didn't find too hard. It's just a key to the front door and keypad into the unit.)