My guests and I stayed at this location provided by Cloud 9 from Thursday night to Monday morning. Checking in to the establishment was pretty straightforward and the concierge at the front desk was welcoming. The place is clean and neat however, if you are not a dog person, this isn’t the spot for you. The other individuals living in the same building are dog owners and my guests and I were not informed about this matter. Nevertheless, we arrived at our room and the view is basically what you pay for and it is a nice view. There are only two rooms which are spacious. In the kitchen, there were various kinds of tea bags displayed on the counter but there was not one bottle of water in sight which is a basic necessity. So be ready to purchase your own water to stock up on for the remainder of your stay.
Fast forward to Monday which was our check out day, my guests and I followed the check out rules/regulations that Cloud 9 sent us the day prior. When we arrived at the front desk, I returned the key fob to the concierge and I specifically asked him, is there anything that I need to sign or that I need to know about and he says “no.” He took the key from me then we left to catch our flight. We arrived at the airport around 11ish and while checking in my bags, I received a phone call from Cloud 9 and in this call, a woman who works with Cloud 9 mentions to me that someone (a person living in the same building that we were staying in) accused my guests and I of “throwing a party at 1 in the morning” in the room that we were staying. We are aware that throwing parties is definitely against Airbnb and Cloud 9 rules so I don’t understand who, what, where or how this came about and mind you, we were hardly in our rooms since we had various reservations and we were exploring the city. Apparently, a biased neighbor who was living one door next to us continued filing noise complaints based on something that they heard in the hallway like walking to our door or having a brief conversation in the hallway like regular things that people do when they are on vacation that should not be a complaint whatsoever. Cloud 9 compared that to a party.
So long story short, if you’re going to book this stay, please be mindful that you will get noise complaints from other long time individuals who live in that building because of how you’re either walking to your door so ladies if you’re staying here and you love to wear heels like I do, make sure you don’t make any unnecessary noise because these other people will file complaints against you that are so minor and petty to get you in trouble with Cloud 9. & by the way, we got there Thursday and supposedly the complaints occurred over the weekend and no one gave us any warnings about any of this. Instead, they waited last minute to accuse me and my guests so they can penalize us and get more money. The concierge saw us in the lobby and they know who is staying where and no one warned us about a neighbor making a noise complaint. Everything was great prior to all of the accusations.
My guests and I were respectful to everyone and we made sure to abide by all Airbnb/Cloud 9 rules at all times.