Pros: The apartment overall is big and nice. Security sits downstairs, the location was great and we felt safe. Kitchen is fully equipped minus sugar/seasonings but I love that coffee and cream were provided. Milan is very attentive, had I needed anything I don't think there would have been a problem getting assistance. Communication was on point.

Cons: It is loud, there is a bar right downstairs, something to keep in mind if traveling with small children or if sleeping with noise is a problem. I didn't realize the parking was across the street, getting across Michigan Ave can be a challenge, definitely unload your car before parking. The place smelled clean, but could have used some deep cleaning. Rugs needed to be vacuumed, I had to sweep when we got there, food on the counter and where silverware are kept, visible dust. Tried to use the oven but it began smoking terribly (food must have spilled inside) so we turned it off. The furniture isn't comfortable. The sofa is tiny and shallow and we are tall! We sat in the dining room chairs most of the time which sucks when you want to come in and chill on the sofa to watch tv. Luckily we brought an air mattress and we sat on that instead. Beds were ok for a few nights stay but bring your own pillows.
Overall good place for a couples or friends trip