Roberto was always quick to respond with any questions I had. Came into town for a concert that got postponed last minute. However Roberto was very accommodating and offered to rearrange my stay for that weekend to work with us. Which I greatly appreciated even though we decided to keep our days as is and skip the concert. Roberto was there when we got to the apartment which I’ve never experienced before. After a long drive to Chicago, I just needed to plop down and decompress. Thankfully my friends walked with him through the apartment :) Beautiful back patio and very serene, we enjoyed that very much. The location was about a 20+ minute drive to downtown which I didn’t realize because I’m not super familiar with Chicago and it’s neighborhoods. There was a lot of instructions during our stay with post it notes placed in the rooms which helped me stay on top of things easier, but also a little overwhelming. On the day of our discharge Roberto did offer up to allow us to check out an hour later which was also very kind. There was a delicious taco place within walking distance that I would highly recommend as well. All in all, an adorable spot, just not prime location for getting downtown easily.