We came to the Chicago area in order to attend a memorial for a family member. Roseanna was very good to us. The unit itself more than served it's purpose. The only thing that we noticed and it's not a big thing was that there wasn't any kleenex in the unit. The hostess provided everything else we needed. If you want to use the dishwasher you will need to take off the handle to the cabinet that is under the sink. That way you can open the dishwasher door all the way so you can load it. That was an easy fix. Also there is not TV or other forms of entertainment--there is wifi so you can use any of your devices to watch/listen to movies, music, etc. We did not need to watch tv as we were in chicago for other reasons. Most people don't go on vacation in order to watch tv. The unit itself was clean and tidy. The hostess provided the tickets needed in order to park on the street that you need each day you are there. The hostess went well above our expectations in that when we got to the airport we realized that my daughter had left behind her stuffed animal. I called Roseanna about it and she found it and mailed it postage paid back to us.