Ken communicated with me at time of booking and the week prior to our arrival with relevant info and helpful tips. He was out of town the weekend we stayed at the Polk Street Coach House but he checked in with us several times to make sure that we had everything we needed. The place is really nicely decorated, clean and very welcoming. We had 5 adults stay and there was plenty of room. The coffee maker and snacks being available were a really nice touch. We loved the location and how easy it was to get around with Uber. I would highly recommend this as a place to stay. I will be sure to try to get in the next time we visit Chicago. Host assistance and communication was stellar. We added several guests at the last minute with no problem. Thanks for your hospitality and for helping us have such a great time attending a family wedding! Cheers!