The absolute worst experience I've ever had with Airbnb. Not only were me and my daughter stuck standing on the street in front of Todd's Airbnb. We were stuck out there for two hours because Todd happened to be out of town and had bad cell service. All I needed was the combination for the key to get in the Airbnb and for some reason he cannot accommodate that. Once I was able to actually get ahold of him he had the audacity to tell me I think getting back to you within an hour is pretty reasonable. Well maybe that would have been true if me and my nine-year-old daughter weren't stuck on the sidewalk at 10pm at night in South Chicago waiting for a response.The most important detail to have and he forgot to include it. I did however get the Wi-Fi and password LOL not like I used it because after standing on the sidewalk for 2 hours with my daughter the amazing people at Airbnb we're so kind to book me a hotel room and take care of everything. If it wasn't for such an amazing Airbnb customer service rep my vacation probably would have been ruined.