Before we booked, we let them know that we had a 7 month old baby with us and needed to check in ASAP same-day. They said they would request early check in as soon as we booked so I booked & paid at 12:00 pm. What they don’t tell you is that you have to create a Sonder profile to check in here. And without about 100 things in place, their system won’t let you create a profile to get you checked in. It was insane. Check in was 4:00pm and after hours of back and forth and an hour+ phone call, we did not get into the apartment until 8:00pm. Again - have a 7 month old baby that we told them about 3 separate times. It was a disaster. Once we got in, the apartment was tidy, but not clean. Grime sat on top of the stools at the table, the shower drain FULL of someone else’s hair, crumbs on the ground. It was disgusting. We will never be back.