Robert’s place is in a great location, but that was the only really good part about it.
My wife, two son’s and I were in town on a business trip and this is what we experienced.
Cleanliness: My wife arrived to dirty floors, a kitchen that hadn’t been cleaned (pots and pans in the cupboard were coated with old food such as-eggs, pinto beans, dried meat, etc), crumbs and dead bugs on the counter, and a dirty refrigerator.
My wife then found in the master bathroom that the toilet was covered in hair and crap covered pieces of toilet paper.
When I alerted Robert, he sent out his cleaning service again, which was appreciated.
They arrived while my wife was cooking for our kids, and hadn’t been able to do a more thorough sweep of the place. The maid asked what she wanted done, so she let them know if they could please clean the bathrooms, she would just do the kitchen (our kids have food allergies). She asked about the sheets as well and was assured they change them every time.
Nighttime comes around and I pull down the king size bedsheets to find pinto beans in the bed.....that they assured us was changed. When I alerted Robert and sent pictures, he said they looked “wrinkled and crisp”. This was completely unacceptable, especially during a public health crisis.
We were forced to all sleep in the queen sized bed on sheets that were extremely sketchy, but at least didn’t have beans.
Communication: Robert was great at the beginning, but once I told him about the beans things went downhill. He blamed the cleaning company, my wife, said he’d worked hard for 3 years to be a super-host. He refunded us the cleaning fee and a half of a nights stay.
We didn’t feel this honestly made things right after what we experienced on the first day, and I told him I would give him my wife’s info so that he could talk with her to hear what had happened and work things out, unless that’s how he wanted to leave it. We didn’t hear from him until checkout reminders came in.
Overall I would not recommend this place. The “third bed” is upstairs and adults cannot fully stand up. There is no door to close it off from the main living space, so it’s not even usable for a child. Your cleaning company doesn’t slack off that badly unless you haven’t been checking in. Also, to blame your guests or cleaning company and not be willing to have a conversation with your guests when there are serious problems is not “super”.
I’m sorry to leave this review, but we have pictures and messages to show that our experience was anything but super.