The communication with Sofia was really effective. The place is nice, great location. For those who are using car, pay attention on signals, you cannot parking in front of the building between 5 - 10pm. Downtown the app ParkChicago, it will help you. The only thing I would say it wasn't good at the apartment was the floor, it was too noise when walking. For us, with a 8-month baby, it was an issue. Other than that, I would stay there again.