Cathy did a fantastic job of making us feel welcome. She contacted me before our stay to be sure we were on the same page upon arrival. She met us at the apartment to give us the keys and show us the place. The apartment is in a great neighborhood only two blocks from the red line stop. My family and I always stay in Wrigleyville/Lakeview when we visit Chicago, but were unable to stay at our usual hotel because it was booked. I took a chance on a new experience and this was perfect for us. We are a family of five with three girls (10, 4, and 3 months). She had a portable crib available for our three month old that was fantastic. The red line is extremely close to the building, but this apartment is garden level and although we could hear it clearly it did not affect our sleep at all. The apartment was clean, spacious, comfortable and we made use of the oven by reheating some pizza from Giordano's Pizza that's three blocks away. My husband made a few trips to the Walgreens about a block away and my girls loved the ice cream shop on the corner. Cathy checked in daily to be sure we were doing ok or if we needed anything, which was very helpful and appreciated. We would definitely stay here again. Cathy was very accommodating, the location was fantastic, and we found it very comfortable.