Jay was always quick to respond to communication and was helpful and pleasant. The apartment was as described and is a great value for Chicago. The only downside was that the ice maker in the fridge was not hooked up so we were unable to pack cold drinks for our trips downtown. The kitchen appliances were fine, but cooking was somewhat hindered due to limited utensils and dishes. We managed with what was there, though. Neighborhood was fine, though I expect there must be a fire station nearby as we heard and saw several firetrucks during our stay. Neighbors were quiet. Bus stop into downtown is right on the corner, and a train station is only a free blocks away.