Nine of us stayed at Nick's airbnb for three nights. We booked the place months in advance and were excited to find a place that looked so nice AND accommodated up to 10 guests with five private bedrooms. Unfortunately when we arrived that excitement diminished when we found the place to be quite unclean. My sock stuck to a large sticky spill when I walked into the first floor bathroom. The carpets had stains on them and were clearly not vacuumed. There was dust on most surfaces, and dirty shoe prints across the basement floor. There were also crumbs in the kitchen, spots on the counter, and when we went to grab a big bowl from the cabinets we found it had chip crumbs in it. There were spills and stains on the walls. The bathrooms had dust/hairs on the floors and walls. The worst was when my friend went to use the master bathroom and she was greeted by a dirty toilet (which doesn't need to be described in this review).
We took pictures and communicated with Nick. He was very responsive and apologetic. He offered to send out a cleaning crew but all nine of us were required to vacate the property and it wasn't feasible for that to happen when the cleaning crew was available. We ended up cleaning as we were able and requested a refund equivalent to what Nick and his partner pay for their cleaning service. Nick said they would refund 50% of the service, but ultimately agreed to 100% since the place was pretty gross when we arrived. Nick was very nice and apologetic throughout the process but it was a hassle to have to deal with communicating and cleaning when I just wanted to hang out with friends.
If the place was clean, we would have given it a much better review. The layout was quite nice and worked wonderfully for a large group to spend time together but also give people private spaces when they needed alone time. The beds were comfortable and the kitchen appliances were quite nice.
All in all, the place worked for our needs as a large group. I would have given it 4 stars if it was clean and didn't feel grimy. The reason it still wouldn't have gotten 5 stars was we were short on towels, one of the sound machines didn't work, one bedroom's bedside lamps weren't plugged in which required us to climb under a bed to turn on, and the kitchen was missing some basic tools like a small/med frying pan and spatula which would have been nice to have.