Joe was awesome from the get go, the reservation experience was easy. The check in information was sent to us in plenty of time and clearly written. Upon arrival (at 1:30am) the keyless entry didn't work for us, the concierge staff answered our call promptly and we got in with no further problems. The neighborhood was great and very easy to get around.
Noise complaints are taken seriously, we tried our hardest to follow the rules and respect the 9:00pm "quiet time".