The first room we were given was covered in mold, and everything was damp and smelled strongly of fake air freshener. We asked to move, due to people in our group having asthma, and they moved us to a much cleaner and nicer room in the north tower. Their willingness to accommodate was much appreciated! The shower was not great, and didn’t get very warm, and the shower curtain was too short and very thick cheap plastic. Beds were pretty comfy and the sheets were clean! The north tower has bay windows, and the service was great. Our check in and out was smooth, and we were provided with extra blankets and pillows when we asked. We didn’t know it was notoriously haunted when we booked, but didn’t have any encounters in our fourth floor room!