Communication was good!! Very understanding about check in times and very accommodating. Everything was fine except they needed more essentials. There were no paper towels, barely any toilet paper, not a ton of silverware, no oven mitts ect. Not suited super well for bigger groups. Had to make a trip to target to pick up some things we needed and expected to be there but was not. Also lights were hard to figure out bc there were so many switches and remotes. One tv it took a lot of work to figure out how to get the audio on and the other was stuck on a volume that was really loud. Overall it was a nice space with good parking available just needed more essentials for guests.