Airbnb feels more and more like a place for corporate managed listings and less about owners renting out their cool spaces. If you need help here you will be contacting Airbnb by email. This doesn't work when they provide the wrong code for check-in and you are left at a door at 9 pm waiting for an email response from a corporation. After digging through messages luckily I found another code that worked and got in. No owner followed up with a call. It's important that you can communicate with the owner. The place is fine. It doesn't have a dishwasher or washer and dryer despite the listing saying it does. I didn't need either, but just felt like more proof the owner didn't actually list this place. A neighbor further confirmed the place is rented out by a management company. Location to lake is nice. Lack of any way to open a window not so nice. I love renting units from owners, not so much from what appears to be a large property management company. I choose this over a hotel due to personalized attention from an owner. I didn't get that.