This place was grossly misrepresented in the photos and description! When we arrived the place looked like it was barely, if at all, cleaned. The surfaces were dusty and dirty, the couch cushions and pillows were stained, the blankets smelled terrible and musty, and the kitchen counter and floor had multiple fragments of broken glass - not something you expect to deal with when you’re spending over $200/night! We spent the morning of our first full day cleaning and throwing things in the wash to feel comfortable in what was supposed to be our home for the weekend (thank god there was a laundry setup in the unit!).
On our second night my partner and I went out to celebrate our anniversary and returned to our hallway floor covered in water and disgusting brown water leaking from the ceiling, right outside of our bathroom! We alerted the host immediately and were told by one of the Zencity reps to take whatever extra towels and sheets we had and place them underneath the leak to absorb the water until it could be fixed. We spent the rest of that night livid because we kept hearing a steady drip of the water from the ceiling and had to pass this mess and have water drip on our heads each time we wanted to use the bathroom.
By morning the leaking had stopped thankfully, but our experience was already ruined. I of course requested a refund from Zencity and was told they could only refund the cleaning fees and 15% for the ceiling leak, which felt like a major downplay of the issues and a lack of taking responsibility for the state of their unit.
I would absolutely NOT RECOMMEND this Airbnb rental based on my personal experience and will avoid the Zencity company at all costs.
The only positive to this unit was the location, which was walking distance to food, shopping and public transportation and felt safe at night. Otherwise I would suggest looking elsewhere.