The physical aspects of the hotel itself was great. It met our expectations and matched all of the pictures. However, Freehand Chicago is absolutely horrible at trying to get into contact with. Airbnb (where I booked through) said to contact the hotel about parking information before arriving. That’s just what my partner and I tried to do. Over a time period of 24 hours, we must have called Freehand Chicago a total of 10 times trying to get a hold of someone and no one ever picked up the phone. It would ring through and then hang up on itself. My partner and I even tried to contact Freehand Chicago via their social accounts. I never got a response through FB and it took them 30 hours to get back to me on IG (which was after my check-in time at the hotel).
As long as you don’t need to contact Freehand Chicago by phone or social, your stay will be amazing. If you’re trying to contact the hotel, forget trying. They don’t answer or call back in any sort of timely manner.