We picked this place due to its title mainly which read "Sanitized, spacious and bright". Going through a pandemic and moving with our 16 month son, cleanness was key for me and my family.
Checking in was smooth. Ami seemed friendly and provided all information in terms of direction etc in detail. Once we moved in, we found the place not as clean as we hoped, also apart from the living room which has three big windows, the rest of this apartment is very dark as other windows face buildings and there is no light coming in. There were hair and dirt patches all over bathrooms (Photos and videos available as evidence and shared with Airbnb), there were patches of dirt mold in he kitchen and living room (still some left behind after I scrubbed the place near the fridge which is again available on photos shared with the company). As we brought this to Ami's attention, the treatment changed drastically. We offered 2 weeks of payment as we respected the fact that it might be hard for him to find someone soon. He rudely rejected our offer and demanded that we have to pay the cancellation fees which was a full month. What we got for the next 3 days was multiple text with a rude demanding tone. We stopped responding and immediately started a case with Airbnb. Still ongoing. We also realized when he met my husband in the parking, he gave him a different name so till he mentioned in his texts, we did not know that was him! He also mentioned he has cameras in the parking and can prove when we come in and out so we did not feel safe and we stayed one night only, went back to an empty apartment we were planning to put for sale as we felt safer there. The last thing anyone with a toddler want is to move in and out of houses multiple times and have to fight for their refund 3 hours a day! if you are a family with kids please reconsider booking this place.