Glenda was terrific. She knew we were having an early Xmas with our kids & grandsons and had put out some Xmas decorations to make it feel festive! Very nice touch. The apartment was exactly as described except it was larger than I expected. Beds were comfy - even had flannel/fleece sheets. Kitchen was well stocked with everything we needed. Only negative, which is not her doing, is that the shower head was lower than my head (I am almost 6 ft tall) but that comes with the clawfoot tub many times and was very manageable. The place was sparkling clean, neighborhood quiet and safe, parking right in front of unit. Would definitely stay again and will recommend to family visiting Chicago.