Denise was very communicative throughout my stay. The location is great, and I loved being able to get great food and explore nice shops a short walk from where I was staying. The room itself is a little small, but this is very obvious to anyone looking at the photos and description. I didn’t really mind, especially with how much money and time I was able to save by staying here. I would recommend this place for solo travelers and I will likely stay here again the next time I visit the Windy City.