We had a great stay, and would definitely stay again the next time we’re in Chicago. The apartment was really comfortable (the mattresses were great, the linens were soft, and the couches were cozy) and had lots of nice touches (coffee, shampoo/conditioner, body wash). It was also really clean and everything seemed new. The location was great — a short block to the Jarvis El station, with a great cafe, bar and beer/wine store around the corner. And they communicated everything really clearly. But the best was how flexible they were when we had car trouble before we were scheduled to check out. They responded immediately and worked with us to extend our reservation at the last minute, so we didn’t have to move to a hotel while we waited for the car to get fixed. They were so understanding and I wish everyone was as kind. I would give them six stars if I could.