LaToya never came over to greet us and didn’t call to see how our stay was going. Mind you my family and I rented both floors. When I told her I was dissatisfied with the room with the twin beds her response was she hadn’t had complaints in five years and wanted me to tell her how to remedy the situation. It seems she wasn’t going to go out of her way if you are dissatisfied although, no extra paper towels, soap, or trash bags for the large or small garbage cans were provided. The bedroom with the two twin beds had no tv or dresser in it and it’s a very tight space and not suitable for adults. If you have back issues, please know the mattresses were very firm in majority of the rooms and you may want to bring your own towels as there were only a handful of extra towels provided.