My friends and I landed in the morning so I had messaged them prior to ask if we could drop off our bags before check in at 11am. It was agreed to and then confirmed twice before our trip. I even texted him an hour prior to entering, which he replied "if you want to leave things in back, thats fine." We entered the place at 11:30 and noted that it was dirty before remembering that they were still cleaning until 3pm. I was looking up an Uber when Trecia walked downstairs with a loud "excuuuuse me" and started yelling at us that we weren't supposed to be there. We were so shocked at her yelling at us and tried to explain that we were simply dropping off our bags, like we had agreed upon. She continued to loudly berate us, so we apologized and quickly left. Stephen then grabbed my duffel bag and RAN OUT AFTER US to yell that he specifically said not to come inside (which is NOT true - I checked through all the messages) and that our bags were now in the way of cleaning. When I said there must have been some miscommunication, Trecia then curtly replied, "well you were talking to him, not me" and shut the door. We were so shocked at their aggressive and rude attack. It absolutely put such a damper on our vacation. I would never stay here again or recommend it to anyone else.