This was the worst AirBnB experience I've ever had. It was so bad that I ended up having to find a local hotel to sleep in, and AirBnB refunded me the full cost of the listing as well as compensation for my hotel room.
No self check-in: The host messaged me an hour before check-in and told me to text her so that somebody could come let me in. We texted her as she asked, and then waited 30 minutes after check-in until someone finally showed up with a key.
Bathroom:
The worst part. There was an infestation of ants in the bathroom. They were crawling all over the toilet. Dirty and used shampoo/soap all over the bathub, grimey and uncleaned mirror.
Other issues: The host, who lives below had several young children at their residence who were running around and screaming at full volume. We also kept smelling a horrible pungent smell, and I'm not sure if that was the neighbor cooking or something else? Apartment needed a good dusting and cleaning. Some areas were not cleaned after from the previous guest.
We left the residence to stay at a hotel, put the keys on the kitchen table and locked the door behind us. Apparently the host wanted us to leave the keys somewhere else but considering the listing says self check-in, how was I supposed to know this? There's a poorly worded sign about leaving the keys inside the inner door, which we assumed was the apartment door. They texted me and said they couldn't get inside after I left and needed to hire a locksmith because I supposedly put the keys in the wrong place. Why they have no spare set of keys to their own unit, I couldn't say.
After AirBnB refunded me, they sent me a request for $50 because I used a cup and threw something in their trash can while I was there. They even added a photo of some empty bottles that weren't even mine, to try and make their point. I declined it.