I would not recommend this Airbnb due to management issues and cleanliness. The first issue was the fact that they double booked my original stay and notified us about 1.5 months out from our visit. They allowed us to stay in this smaller less expensive unit. However, they attempted to charge us the same amount as the original more expensive unit. Only after explaining that this unit costs less and is not as large multiple times to the host did they refund us. It was quite difficult to communicate this with the host, and had I not adamantly advocated for this partial refund, it would have never occurred.
Upon arrival, the host failed to provide the code to the lockbox, so we could not get in. There was no actual phone number to contact the host. Only after contacting Airbnb support team did we hear back from zen city and it was determined they forgot to provide the code to the lockbox. We were waiting outside for about an hour trying to get into the Airbnb.
The Airbnb is not clean. There is dirt everywhere, including the freezer, mold on the shower floor, two broken windows, one of which was completely cracked and severely damaged upon arrival, which I was also incorrectly charged $500 for damages, even after clearly communicating this issue with the host. One ceiling fan doesn’t work, the floorboards are damaged/warped. There was dirt on the walls. This did not feel like a clean place to stay. I would not recommend this Airbnb as there have been multiple issues with communication and cleanliness.