I never write reviews but staying with Sonder was a terrible experience. Firstly, you have to go to the Sonder website create an account, verify your email address and phone number to even reserve the Airbnb which is a long and annoying process especially for me because they use the number attached to your Airbnb account which was an inactive number for me. Then they are supposed to send you check in instructions 3 days before your trip which I never received. When I called customer service I was on the phone for over an hour they said they couldn’t send me check in instructions for the Airbnb because my email was not verified, but could not tell me how to verify it(by the way the entire month I was receiving emails from them.) Then, apparently they figured out my email was verified the whole time and finally sent me the instructions to check in, 2 hrs after check in. When I arrived, the apartment was very small kind of catfish & the Wi-Fi password didn’t work. The lamps were broken in the Airbnb so there was areas that had no light. Parking is terrible you have to park on the street & get a ticket. There’s no front desk it’s all customer service you have to go through for everything. Overall a terrible experience truly not worth the money at all! They also wouldn’t allow me to have a late check out even though the housekeepers didn’t even come until 2 hours after check out.