Our only complaint is the sleeping arrangements. I was under the impression there were 10 bunks. 4 beds in one room (2 Bunks) and 6 in the other (3 Bunks.) So we were actually short sleeping space. We are young so we were alright sleeping on the couch and took an air mattress from the hall. Other than the Jose was great with communication. Flexible with time. We had towels for everyone. Place was clean and in a good location close enough to the city right off the orange line. And the price was great especially because Lollapalooza caused everything else to rise in price 3x as much.