Very clean, very well located for our uses, and very professional! Nicole answered all my questions within 15 minutes, gave very clear and concise information and instructions for check-in, rules and amenities, and check-out procedure! Place was very nice and was a home away from home during our stay. Nothing was hidden or blown out of proportions it was exactly how it was described! Plan on using this location or another one of her locations next time I’m in Chicago!