Our family of 4 (5 and 2 year old kids) had a wonderful stay at the chateau. My husband chose to drive into downtown each day but public transportation was close by and easily accessible. We had a couple of questions prior to arrival and Clemencia was quick to respond. Little touches like new rolls of paper towels and toilet paper, plenty of napkins and cold water in the fridge and ice in the freezer were greatly appreciated. We had a bit of trouble with the keypad to get in (probably operator error) but we figured it all out. We would absolutely stay here again should we ever make it back to Chicago! It was a lovely place to retreat to after exploring the city. Safe, clean, comfortable.