Alex was very quick to respond to any questions or anything you need. Self check in/check out was simple. We were welcomed with a nice bottle of wine. A lot of extras are provided in the apartment (make sure you look in the cupboards and fridge/freezer before you go shopping. We left our extras for the next guest). Alex provided us bag storage on our last day and was there promptly to deliver them to us upon our return to the house to pick up. Nice quiet and safe neighborhood that is easy walking distance to two blue line “L” stations, grocery stores and local eateries.