I stayed here for a week with my family. Because it wasn't just me but I was travelling with my family, I contacted the host in advance to ask some questions. The problem was that each time they replied to my message, it was a different agent who didn't seem to have read through the history of messages but only the last one that they were giving me different opinions/messages. This was very frustrating to me as they would say one thing and then later another agent would tell me a different thing like regarding discounts and check out times. They messaged me via Airbnb msg one day prior to my check out date that I can check out at this later time (4pm). Then they emailed me (not Airbnb msg) a couple hours before on the very day of check out that I actually need to clear out by 12:30pm. I was already out at that time and didn't even know that they changed my check out time last minute. I call them later to confirm what my check out time really is, and they told me the cleaning staff already went in. We went back to the unit as soon as possible to pack and clean up the place. They did call us after to give us more time, and thankfully nothing was missing. Due to different agents responding each time, so just beware of possible miscommunication and confusion.
Besides my personal experience with Sonders, here are more feedback regarding the unit itself. The unit is pretty the same as shown in the photos, except that it may not be so spacious for a party bigger than 4 people. Also, as mentioned in the description, 2 bedrooms do not have full wall, so basically there is no noise blockage. You can also hear the outside noise really well- ambulance like every hour or so even at night. The apartment was cleaned and tidied up, but it didn't seem to be thoroughly cleaned as we found a hair and dust in the refrigerator and some dirty-looking dishes in the cabinet. The place is close to Millennium Park--I think roughly about 15 minutes walk there. Some restaurants and coffee shops nearby, but you could always get good food near the Park. The building has a gym in the basement, which not many people seem to use, and a nice lobby. When we called for supplies and questions during our actual stay, they were very responsive.