We arrived to find that the motion-detector light that might have helped us find the keypad did not work. (A full-time tenant tried to activate it too and failed.) Caroline sent us instructions for using the keypad but there were two lock boxes and, thanks to the neighbor who was getting takeout, a keypad on the door that did not look like a keypad unless you knew where to press. It was 30 degrees or less. Tried to text Caroline as instructed but discovered only a management service. No instructions telling us how to find the 3rd bedroom. Its entrance was hidden behind a bookcase that swung open to lead to unheated basement. No instructions about operating thermostat. Management service tried to tell us how to operate cheap thermostat. It didn't work after about 2 hours with no heat. Shivering, we had to ask for a refund.