I have lived in Chicago for two years and this time I was there for a small visit. The location of this place is perfect and you can walk to any places like restaurants, stores and the whole foods is just right across the street. The room is also clean. The only thing that i was not satisfied is the front desh service. I mean I do understand it is a Airbnb and if you have decided to put a person at the front desk, it must mean something right? Because I was travelling from outside of the country and I beliver some other guests are the same which means we might not have SIM card for the phone to use. So on my last day to leave which was also at night time, I was trying to ask the front desk person to suggest how come I get a cab, then he told me he could only put the cab alert something for me and he doesnt know if there are cabs or anything. So i asked him what can I do, he asked me to bring my luggages and take the cab at the Michigan Ave. So yea, in winter time, I walked few blocks with my luggage to get a cab. My suggest would be if you have decided to arrange a person to help at the front desk, try to do something nice instead of saying there is nothing you can do.