I had to make last minute trip to Chicago and needed a place to stay overnight. My son was literally signing me up for my first airbnb account in the car on our way. Within a half hour Carlton contacted me wanting to know what time I would be there. When I was late she called to make sure I was fine and assured me food would be waiting for me when I got there. Her place was fantastic, private entrance, mini kitchen stocked with drinks and snacks. Private bath with walk in shower, a giant flat screen and of course internet access. I parked out in front of the house. Charlton was wonderful as was the rest of her family. This was my first airbnb experience and I would not hesitate to stay with Carlton again.