Right from the beginning (connecting first through AirB&B) Jeannie was very responsive. She was very accommodating and we were able to make arrangements in advance as I came in a bit before the check-in time. Her home is lovely and peaceful and if you are a dog lover - you will love her beautiful and friendly dog Easton ( and if you're not keen on dogs - you will be by the end of your stay :-). I liked staying a bit outside of the city proper - but it is a short walk (5-10 min) to the Blue line. First time using this transportation and it was easy. Jeannie is such a great host - she makes you feel that her home is your home. She is a wealth of knowledge about traveling, the city, and is a Master gardener to boot. Will definitely stay again if I'm back in the Chicago area!