Jay sent several e-mails over the weeks prior to our trip, texted me the day of our trip and called to make sure we got in the apartment and that everything was what we expected. He left an on call number for us for any difficulties we may encounter and left an entire binder full of information about the neighborhood, favorite restaurants, attractions and even discount passes for some activities. The apartment is GREAT. We were ever so comfortable and will be anxious to return to this BEAUTIFUL loft sometime in the future.