The location is great;check in check out is smooth except if the stay is extended and one has to move to another room there is no possibility of storing luggage for the 5 hours one has to wait. The main complaints I have are with the substandard housekeeping especially since we are living in COVID times_ very dirty wall air vents, blood on knives in knife block, floors not clean, finger prints all over fridge, leaking washing machine, peeling paint on bathroom door and same door can only be opened with force of shoulder after a shower. Also I feel the staff have not been trained to communicate effectively and politely with the guest who by being there is contributing to their salary. We reported our concerns re housekeeping standards to a staff member and when we extended our stay another week, the second room had as many deficiences_ food from previous guest in refrigerator, refrigerator not clean inside, space under bed had not been vacuumed for considerable length of time, broken glass and other debris on balcony, just to name a few. Although we had checked in and then commented to staff regarding our concerns again for COVID STANDARDS, we were told our reservation was canceled and we had to leave. Staff did not say why in writing but verbally said that we had had an altercation with the housekeeping staff in the previous room. That is not true. When we returned to first room to recover items we had forgotten, we asked her if she had seen a ring. She did not answer or could not. We felt she did not speak English AND she was not wearing a mask. There was no altercation of any sort. We left without further attempt at conversation. Because we felt we were being treated very unfairly and unjustly we tried to talk to the staff to reach an understanding. They called the police who also completely ignored us and our side of the story. And we were forced to leave at about 5 pm. The KASA staff did nothing to protect their guest. This is at a time when there is a MORATORIUM ON EVICTION in effect. We are not familiar with Chicago and at this time had to find another place to stay. I have written an extensive review of the second reservation and I have contacted the owner of the building_Hartz mountain
Industries, N. J. BASED.
I feel the regular tenants (not AIR BNB) Should know what is happening in the building.
I hope my review will be respected and initiate an investigation of KASA standards.