RUN.
Not only is this listing not COVID clean, it’s not even a half-step above “enter at your own risk”.
There were hair clippings in the toilet (yep, those hairs), some sort of dried crust on the kitchen countertop, a dirty towel on the bathroom floor, HAIRS AND STAINS on the bedsheets, used tissue in the bathroom trashcan, and a filthy area rug in the living room.
After hustling for a different rental, I left the same night as I checked in. I immediately communicated with Zencity.
They offered a “touch up clean” and 10% off future stays. Bless their hearts.
I’ve been an Airbnb guest since 2010, staying in a variety of rental types - extra bedrooms, basement “apartments”, guest houses with multiple private bedrooms but shared bathrooms. This is the first time I’ve straight-up vacated and requested a refund.
I also sought support from Airbnb but they’ve got zero cares.
If it were possible, I’d post photos in my review because there are plenty and they are gross.
At this point , I’m out $1400 and for real, Airbnb has provided nothing but ghosting.
Maybe they own Zencity.