Ben and Natalie were extremely accomodating. They made check-in and check-out simple and were super flexible; they responded promptly to all questions and concerns; there were AC's in each room which was great, there were tons of special touches around the home that made my stay an easy one; AND the decor looks even better in person! Their home is absolutely stunning. Their attention to detail is unmatched. I would absolutely stay here the next time I visit Chicago.