I booked the Sweet! for the 2021 Chicago Marathon. My experience was very seamless from start to finish. Tina was easily reachable and checking in on me to ensure I had all my questions or concerns promptly addressed. Check-in was easy - no key necessary and a security code to enter the unit. Bed was very comfortable and unit was clean. The house is walkable from public transit. I took the red line multiple times, including for Marathon day itself. It's 1 mile walk from the Sweet so it's doable, also with bike stations and a few bus lines near if you don't want to Uber. They also have a cute and friendly cat that came to greet me when I entered (can come and go from the upstairs part of the house to the hallway of their basement entrance, but you can close your door to the Sweet! If you don't want to come in contact with the cat for whatever reason.) Would recommend to a friend if flexible about location and not being in the middle of downtown.