I booked this place when my original airbnb was canceled last minute. Tracy immediately accepted my request and was very helpful and friendly. She was easy to communicate with, always responding to messages immediately. She provided directions from the airport to the house and gave recommendations for places around the neighborhood. I was unaware of how many other airbnb guests we were going to be sharing the house with, but this house has 4 other rooms with guests. Just FYI, you are sharing the 2 bathrooms with many other guests. The house is not as clean or as nice as it looks in the pictures. Also, when another guest started smoking cigarettes in the house, it was very bothersome to my friends and I. I notified Tracy and she resolved the issue immediately.