Warning! Bait and switch techniques used to get you to rent the nicest looking place, only to be given you a much less desirable unit.
Sonder owns several other units in this building and does not tell you which unit will be in until 3 days before. While the fine print does say that, the whole reason I rented this unit was for the beautiful view and large size. Based on other customer reviews I even called months ahead to verify that we would be on a high floor. I was told we would be on the 9th floor.
3 days before check in we find out they had switched us to the 2nd floor; a smaller unit with no view. I feel extremely taken advantage of, and the customer service was not able to help much. While they did refund me (less than I wanted) for the inconvenience, I think it is a poor business practice to deceive the customer.
I had also requested an early check in a least one week in advance as we were driving from out of town and despite the unit not being occupied the night before; we were not able to get in earlier; yet another disappointment.
Aside from the booking issues; I feel the price was very high for the quality of the unit. Our bath towels had hair on them, the unit 206 needs some refreshing as the paint on walls needs retouching and multiple scuffs on baseboards. The gym is actually located in another building around the corner; something else that was a disappointment (and a reason I had selected this listing).
Some noise from the L train but it wasn’t really bothersome.
We had another issue with our unit door lock battery being low; however this that fixed within the hour; thank goodness.
Overall; the booking experience was horrible; overpriced for what we received. Loved the area, we felt safe and close to several restaurants, coffee shops and grocery store. The L stop is just 3 blocks away. My family ended up having a wonderful visit in Chicago but it made for a rocky start.
Will not be staying in Sonder units ever again however this experience has opened my eyes to read all fine print and stay away from anything owned by a company.