We rented the "Garden Apartment" several months prior to the rescheduled Maroon 5 concert August 30, 2021, thinking our adult children and us would need a "larger" space to stay together. Initial communication was great.
Pros: Location, location, location! Wrigley is directly across the street; 1.5 blocks to the L station; 2.5 blocks to a family-owned liquor store with every beer imaginable; several restaurants and bars within an easy 10 minute or less walk; beautiful garden space*; surprisingly quiet; WiFi worked seamlessly; lovely bed linens and towels.
Cons: Thermostat was remotely (and constantly) changed from what we set it to and it was HOT; although you are renting the "garden" apartment, much to our surprise, the garden area is SHARED with everyone else (and people off the street); front gate does not lock; entry doorknob only opens the door one way and you are going to skin your knuckles at least a dozen times before you remember not to do it again; no King bed as advertised; the supporting bar could be felt through the mattress on the bunkbeds; shower had mildew/mold; no bath mat; open food left over in the freezer; oven was filthy; no drinking glasses; no washclothes; requested a fan due to the thermostat being changed and the bedroom being far too hot - was told there was not one (we bought one, had it delivered and packed it in our luggage).
For the price of this apartment, we expected 5 star accommodations and treatment. We did not have a vehicle, so having to buy a $60 fan and have it delivered was a pain. The thermostat being turned up constantly was an issue that took several hours for a response to be had...then it was "oh, I don't know how that could be happening, and the owner is out of town, so I guess I'll have to mention it to him". We have the same Nest thermostat at home and know EXACTLY was was happening. If we turn it down too low, to save electricity, they would turn it up.
For the same money, we could have stayed in one of the 5 star hotels in Wrigleyville and chances are, we would have been more comfortable. The garden apartment is minimalist and truly does not have everything one would need for an extended, comfortable stay.