Tracy is great - she will do everything to make sure you have everything you need. The place is clean, quiet and Tracy is dedicated, super nice and very pleasant. I stayed two days. The place has a bus stop that takes you to Michigan Avenue in 10-15 minutes and it is also easy to find a taxi. I checked in late at night and I was able to communicate with Tracy via sms and coordinate my arrival. All was good and I recommend her place.