From before booking to check out, communication was phenomenal. Basil & Carole never missed a beat with answering our questions, guiding us and helping us as needed. If I come back to Chicago, I plan to rebook. The loft was exactly as pictured. Very clean, modern feeling, and a great view of downtown. It was within walking distance to Whole Foods for groceries and lots of shopping. We had 10 people on our trip and everyone was comfortable. Thank you Basil & Carole. I hope to stay in touch!