The place was not clean or prepared for me. I checked in at 8:35pm. Although I requested a parking pass and confirmed Ashley saw my request there still was not a parking pass in the room from a lady who doesn’t want you to ask her for a parking pass more than once and who doesn’t want you asking for a code that she already sent you although on several messages that says the code is below didn’t have a code, just instructions on entering. The room was not clean. The freezer in the room had ice caked up and a few long strands of hair underneath the ice. Long strands of hair on the floor by the sink. Crumbs of food on the floor, boo-boo stains in the toilet bowl that were dried and did not remove even after several flushes, and a piece of hair on the toilet that Ashley told me I can use the wipes to clean. I will not book with her again because Ashley felt like because I left at 3am that I should pay but she fails to realize I had been messaging Air BnB and speaking with them on the phone till just before midnight and was told to stay by the line, which I was expecting a phone call back. I was also searching for another Airbnb but was not able to find another Airbnb for the night in Chicago on that late of notice that I felt comfortable with and could afford. Hotels were super high priced which is why I chose an Airbnb in the first place and and I chose Airbnb in hopes the place would be clean. Lastly I did not make myself at home at all. I didn’t shower there or brush my teeth because I did not want to bring my belongings in her room. I did not even turn on her tv or place my head on any of her pillows. I went to the kitchen and there was an ant crawling on the table around al the food that was left out and I didn’t want to have her other guests feel uncomfortable with me sitting around in the living room waiting to hear back from Airbnb so I went back to the room and cancelled the reservation and eventually left. I would have gladly paid for the room and not complained had the room been cleaned just like I had paid other hosts in times past and even a couple of days earlier where I stayed somewhere else in Chicago. To think Ashley would wanted me to find something so late, knowing I was traveling alone and in this huge city is so disturbing and to justify not refunding me because of being on her property for a few hours in my opinion is beyond a fail in hospitality. I am so glad Airbnb intervened on my behalf.