Disappointing handling/correction of extreme heat during the first two nights of stay. After night one, those staying on the top floor reported a sleepless night due to stifling heat. Opening the windows did not solve the problem. We were told the HVAC rep fixed the problem. Wrong, night two was the same. Brandon met us at the condo and adjusted a damper (we knew nothing of the damper and this apparently wasn't adjusted during the first fix). We asked for a financial adjustment for the two nights of sleeplessness. Brandon took this request to the owners. Ignoring the heat issue and our family's discomfort, the response was we had violated the contract as the person making arrangements (myself) did not personally stay in the unit. No compensation would be made. Seems to me, the owner did not ready the unit for the stay (not adjusting the damper before arrival), does not care about his guests, and needs a new HVAC rep who failed to correct the problem initially.