Jedidiah was very helpful and responsive. When we arrived, he showed us around the house, explaining where everything is and what to do and not do. The place is very nice and has an awesome surround sound which even extends to the bathroom! The place is very cozy and nicely lit. Neighborhood was quiet and very close to a grocery store and White Castle...you could literally walk there. Having our own parking spot was great as well. Overall, I would definitely book again if I'm ever in Chicago. Sorry about your wine opener, we bought you a new and better one :)