april was very pleasant friendly and understanding during our stay. any questions she was quick to reply to. i had an issue with parking (she provides parking permits like $2 a day but for some reason chicago decided to give me one anyway) my friend even parked her car the same place and had no problem but april helped me in writing a letter to prove otherwise. AS SOON as i told her about the ticket so i thought that was just beyond helpful. so many cats in the backyard totally harmless i just thought it was fun. all taken care of. the place had a lot of random little things you don't even think you need on vacation sometimes like scissors or spare pens and thank you cards. even a couple helpful books and movies. the ceilings are also high so it just gives a nice spacious feeling. like having your own little basement apartment minus the shower being right outside the basement door i. front of the kitchen. either way just really pleasant stay.