We were very busy while in Chicago and never got to meet Michael face to face, but he was very responsive to questions and checked in on us several times to see how things were going. The location was perfect for us as we were looking at the University of Chicago for our daughter. The area felt very safe. The unit was just as pictured on the web site. Nicely decorated with comfortable beds and furniture. The printer was an unexpected and nice touch. If our daughter ends up at UC, Michael's place will be our go too, with plenty of room to bring the rest of the family!