The most prompt help when I needed it. I felt like I was in good hands at Nicole's place. :) There was one issue that was quickly taken care of with responses within the hour at 3AM! That's great customer service. We fit 6 people comfortably. The downstairs shower was so refreshing. The upstairs tub was marvelous. Overall great spot and great location. The parking space was super useful and the neighborhood was nice and quiet.