Not fancy, but functional. I was at a conference most of the day, so the room served the exact purpose I needed. It had a relatively comfortable bed, fairly clean facilities, and the checkin process was pretty easy. I like to take the train when I visit Chicago, so it was reasonable close to the orange line, two stops from where I needed to get to. Neighborhood was fairly quiet, and I felt reasonably safe walking between the property and the train station which was mostly along heavy traffic roads, but my barometer for that may be different than for others. Charlie was easy to contact and communicated well.