Always got fast responses from Branden. We had a minor issue in one of the bathrooms and he got someone out to fix it right away and was really helpful with any questions I had. location of the house was perfect for us. there's street parking right in front. there's one set of keys of physical keys which isn't a huge problem but I had to coordinate with my family if we were coming home at different times so there would be someone to unlock the front door.