Luanne was very responsive no matter the time of day. The apartment is spacious and is located in a very nice and convenient neighborhood. It was sparkling clean when we arrived. The building is dated, however, and we experienced water pressure and temperature fluctuation issues (scalding/freezing water in the middle of a shower) and cold radiators the majority of our stay. The front door is significantly damaged, and the deadbolt lock installation appeared flimsy. One could imagine the deadbolt giving on a hard shove to the door. The bedroom could use blackout curtains as it got very bright in the morning. That said, the kitchen was fully stocked with new dishes, condiments and paper goods. And the foam mattress was very comfortable. Free coffee, water and granola bars at check in a very nice touch. We would stay here again. Thanks to Luanne for being a great host.