Jane is so incredibly easy to communicate with. Her check in time is incredibly flexible, and she was always available to answer any questions as soon as I asked. As others have mentioned, if you are a very sensitive sleeper, be aware that this is a lower level unit, and the house's furnace is in a room in the unit. They provided little packs of ear plugs though, and the bed was so comfortable that we barely noticed the noise. I highly recommend this place for comfort and being in a safe part of the city that is still easily accessible and well-connected to downtown.