Jason was extremely accommodating, allowing us to check in early so we didnt have to carry our bags all over the city until the scheduled check-in. He was a little hard to reach in the few days immediately before the trip but perhaps just make final arrangements a bit more in advance because he did answer all my questions thoroughly. As for the apartment, I was very, very excited upon arrival. You could not possibly get closer to the action if you tried. You can pretty much see it all from the front door: coffee shops, the subway entrance, plenty of restaurants, bars and shopping. It fit three of us very comfortably and was clean. I come to Chicago often and will definitely want to stay here in the future.