The hosts themselves were responsive and helpful. Sent very detailed instructions for check in and we didn’t have a problem. Overall the place is fine, but some extra attention could be given—stains on couch and other upholstery, super thin pillows so would suggest bringing your own, no dresser for clothing, etc. Also, the beds in our unit were full sized, not queens, which is what I was told they would be. I think it may just be an expensive part of the city but I thought it was expensive for what we got. Rooftop deck is beautiful and was rarely crowded—that is a major perk!