We arrived late but Edwin was right there when we checked in. We also showed up with an additional child who was not included in the reservation but Edwin was very accommodating. He was professional and courteous in asking us to change our reservation to resolve the matter.
The place is only about 15 minutes by car to downtown Chicago. It is steps away from the Pink line and a few other bus stops, which makes it very convenient. The apt itself is clean and well equipped. We were able to park in front of the building for free and the parking spots were not too difficult to find. Overall, a great place to stay and great value!