This is a great apartment in a great location with remarkably bad customer service.
Irena the host was short, disengaging and careless about the questions I asked. She clearly did not care about me as a guest. I asked about the check in process in advance and she told me I would receive access 48 hours before. OK. I asked about a late checkout due to a late flight, first she said yes then said no last minute on the check out day ruining my plans for the day.
Irena does not greet or have any pleasantries when communicating, terrible customer service. I asked several questions that she did not answer. I felt she was bothered my inquires.
Even the worse hotels I’ve stayed at have had better customer service than this air bnb.