I booked this hotel through Airbnb obviously, upon arrival I was asked to leave a card that will be charged a refundable $50 for incidentals. I agreed, paid and checked in. I checked out around 7am only to get a message from my bank at 11am about $400 being taken out of my bank account from Freehand. I called them immediately as they had no right to go into my bank account as I paid already through Airbnb and paid the incidental charge as well. All I got from the receptionist was an “I am sorry it was a mistake, I have to attend to the next customer…. we will work on reversing it.” I asked to speak to the manager and was kept on hold for 30 mins multiple times. The host on Airbnb never responded to me, Airbnb did respond and all they could do was tell me to call my bank. At the end of the business day, I got no refund and had to work with my bank to file fraudulent charges. I don’t trust this hotel, I won’t return. Secondly, the common areas aren’t kept clean, outside of the lobby. Freehand should be inspected & investigated by the authorities if you ask me.