This was our second Chicago stay in a property for which Nicole was responsible, and like our first experience, the visit was efficient and trouble-free. Nicole is superlative in describing the property accurately; providing guidance on check-in, check-out, and house rules; answering questions promptly, accurately and courteously; and being proactive in following-up on the quality and comfort of the stay. The location was spacious and clean, and conveniently located for our needs (splitting time between Evanston and downtown Chicago). The stairs were a bit of a challenge for a member of our party who requires assistance walking, but Nicole was candid and accurate about the building structure in her description and follow-ups, so she is faultless; that said, anyone is a similar situation to ours may wish to scrutinize this listing carefully. Sound leakage was also noticeable from the unit immediately below, but the occupants were not at all disruptive. More invasive sounds originated from the radiators, which tended to hiss and sputter, but few would find the sounds intolerable. Parking was convenient, the space was clean and more than spacious enough for three occupants, and beds were comfortable. The only mildly un-accommodating fixture was the antiquated tub/shower, but it got the job done. Overall, this was great place to stay, and an extra shout-out goes to Nicole for arranging to transport and return an item we had left behind on our last stay at her Lakeview property. It was an impressive show of courtesy and attention to detail. We happily recommend this property and even more enthusiastically endorse Nicole as a fantastic host.