Disclaimer: I have never left a negative review online, but here I am hoping to help future travelers so they don’t have to go through the same unpleasant experience.
Visiting from Florida, I booked this listing for 2 nights and when I arrived the first night there was only ice cold water in the apartment despite the fact that the listing has hot water included as one of the main amenities. This is a very big issue for me especially because the weather in Chicago got colder that weekend.
I proceeded to inform the host and she said someone would come and fix it in the morning. To be honest, it seemed to me that this has been an ongoing issue which is considered false advertisement.
Long story short, the issue never got resolved which made me look into other accommodation options for my last night in the city (I did end up paying more for my new booking due to such short notice but I didn’t have other options).
The host issued a partial refund the first night. However, she stoped responding to me after I asked to be refunded for the second night that I spent at my new booking.
After contacting the Airbnb customer service they stated a full refund wasn’t possible because I stayed at the property for one night. I guess I was expected to leave the room in the middle of the night in an insecure area of the city in order to be fully refunded.
Again, I’m leaving this review to alert others and help them to stay away from the ordeal I went through.