After the hotel told us they over booked and didn’t have a room available, I found me and my mom stranded in Chicago with no place to stay for my brothers graduation. we contacted Matenneh and she was AWESOME, we got in late and left really early, she was totally understanding and we always checked to see if we were alright! If I ever come back to Chicago I will see if she has a room available before trying a hotel! She’s close to everything! And always has a smile on her face