This is not a good place to stay so if you have another choice go with that one. I would say that this was the worst Airbnb I have stayed in and here's why:
1. The apartment is not clean with wall-to-wall carpeting. The carpet is sticky underfoot, there is dust and dirt everywhere especially in corners of the room and on baseboards and moldings. There is mold at the bottom of the shower curtain. The closets are filthy and had blood stained and torn hamper. The fridge handle is grimy to the touch... the list goes on
2. The whole place has very a creepy vibe. Half the apartment feels unfurnished because the rooms are so big and there just isn't enough furniture to fill it. What makes this worse is that the windows are small and it is just above the ground floor looking out onto mechanical equipment so it is very dark and gloomy.
3. The host is not really a host but a company. This means that every time you message them you will have another person from Zencity writing to you. It honestly feels like you are communicating with non-humans since there is no thread of continuity in the conversation even with messages 5 min apart you will hear back from a different person. For a 3 day stay, I spoke with Jalene, Andrea, Ava, Klane, Gian, Francis and Lawrence.
4. The wifi didn't work for the duration of our stay. When we messaged them to get help they referred us to hotspots which didn't exist in that area and told us to restart the router. That didn't work.
5. There was no shampoo, just conditioner.
6. It was the dead of winter and they still have the A/C in the window in the primary bedroom. We were very cold at night.
7. The curtains are broken and generally everything is poorly mainted.
8. They have the cleaners come exactly at checkout time 11:00am and fine you if you are late. Our bags were still in the apartment and we were only able to pick them up at 11:45 and we were charged $20.
9. If you have a car, there is no parking.
This booking gives you all the inconveniences of an Airbnb and it's not surprising that it was the last place available in Hyde Park. We just shouldn't have booked it. I really recommend you stay away..