The apartment was exactly as advertised which I can appreciate. What I cannot appreciate is the booking and check-in process. I requested a early check in which was denied at the very last minute and only after I inquired twice about my request. I would have liked for that information to be communicated with me earlier so that I could have made arrangements. Also, I’m flying into the city and was very exhausted had to wait in the lobby for 3hrs before Checking in when the person who stayed before me May have left hours prior as your check out time is at 11am. Why offer early check in if your going to deny it last minute due to covid. Also the checkout instructions are unclear as they company used their own third party website for checkin and check out instructions.