The host was responsive and helpful from the moment I sent a request to book, and the apartment was exactly as described. It was large, clean and comfortable with great amenities right down to the coffee. The unit and location were exactly what we wanted with the exception of the queen bed; it had major issues. It sunk a great deal in the middle down into the frame and was quite uncomfortable. Once that is fixed, I would recommend this listing to anyone traveling to Chicago in a heartbeat.