The unit is exactly as advertised. Very cute and comfortable. The four of us were very happy with the location which is so close to many restaurants and bars on Division and also the blue line. Couldn't have asked for a better location. Brittany was very attentive..checking in to see if we required anything. Because the unit was perfect we really didn't require anything until our last day when we needed a little of extra time to store our luggage before our flight. Brittany was able to accommodate us due to a late cancellation. ..we got lucky that she was able to help us out. We would love to head back to Chicago soon and use this unit again.