Jane is a super responsive and thoughtful hostess. Anytime I needed anything, she replied with lightening speed. The unit is a fantastic location in the heart of Lincoln Park and close walking distance to everything. Homemade brownies on arrival! Only feedback: for longer stays, the kitchen is not fully equipped if you plan on cooking. Example - measuring cups/spoons, oven mitt, carving/chopping knives for food prep were unavailable. But, tons of great restaurants nearby!