This was a first time trip to Chicago for my girlfriend and myself, also our first stay in an Airbnb. Colleen worked with us every step of the way. She was quick to respond to any messages, was very flexible on check in and checkout. The room is clean and has everything you need. The shower is an added bonus as well. We walked to the blue line each day we left, a short 10 minute walk, so it is in a great location. There is nothing I would say needed to be improved, we were extremely happy.