I booked a unit which was brand new on the market. The place was nicely renovated, great appliances, and amenities, location is great as well, close to pretty much everything, the lake, Lincoln Park, down town, transportation. Check in was a breeze.
Unfortunately, I found out the unit is on top of a restaurant kitchen in the alley next to the main building. There was noise issue that prevented me from enjoying the place to its fullest.
I contacted Jonathan and he was very understanding, communicative and genuinely concerned. Since the noise issue couldn't be resolved, I told Jonathan that I would find another place. Jonathan was kind enough to refund me the entire amount.
I wouldn't hesitate to rent this place once the noise issue has been resolved.
Jonathan is really a great professional. Hope to run into him one day.