Irena was not present but getting access to the apartment was very easy and she responded quickly to our queries. The apartment was beautiful and clean. Also spacious, four of us stayed very comfortably. Good wifi and TV (we were glad to catch some Olympics late at night). The neighborhood was very nice, quiet and safe. It was easy to get into the city using a bus and train. There were good options nearby (5min by car) to eat out in Wicker Park. We would definitely stay here again in future.