Communication was great. Location was good for us. It is about 8 minutes to downtown - Lyfte and Uber prices about $7 to Willis Tower, $10 to Navy Pier. Had family from out of town - it fit comfortable 6 people and two kids. My only complaint was the bed for me wasn't comfortable (Ikea brand), but the other five people had no issues and slept fine. Walgreens and McDonalds is only one block away. I would stay again.