Had to pay for 5 nights and only needed four was painful. They refused to allow a four day rental. Having paid for parking ahead of time for two spots and being told after parking that we had to move, cloud9 rented the extra space after I paid for it. Had to find additional parking and paid more for that then what I originally paid with cloud9. Cloud9 refunded my money asap which was good but really put us out. Especially after a 5 hr drive, getting unpacked, start drinking then have to move a car. Cloud9 should just have 2 spots available for each apartment?
Also, tried to go right back on and rent the apartment for next year same weekend and they upped the price by $2000! I checked the week before and it was only $3000. I paid $1900. So that’s a major jump. I would suggest cloud9 give discounts to returning customers who want to book the same place immediately. That would be good business. The location, cleanliness, friendly front desk people, beautiful building.