The property is close to the University of Chicago. However, the unit had not been thoroughly cleaned prior to my arrival. There was a fingernail on the couch, it was stained in a few places, and several hairs were visible on the white sheets and pillow cases on the bed in the front bedroom. When I informed the host of the fingernail and hairs, I was told that the apartment had been professionally cleaned and that someone would come the next day to investigate. I also informed AirBNB of the issues and provided pictures. The next day a host came to remove the fingernail from the couch and change the sheets. I also asked how to operate the shower because I nor my colleague could get it to work. The host found the operation instruction card in a container in the bathroom that had a piece of blue type marked Do Not Open. She explained that it must have been put in the contain by mistake. Although I'm sure that is what happened, the honest mistake prevented my colleague and myself from taking a shower that day since there was only a bathtub in the second bathroom. Last, there was a tomato in the refrigerator. This had no impact on my stay - just seemed odd that a perishable item was left. The host did address my concerns and was apologetic about the inconveniences. Based on my stay, if there is an issue, you can expect that the host will address it.