This place is exactly as pictured and Arlete was so quick to respond to any questions I had leading up to our trip and during. This was one of our best stays in Chicago that we've had so far and I would stay here again in a heartbeat! There's a bus stop that is close by that you can take over to the train, but the walk over to the train isn't a long walk either. The check-in and check-out process was easy and Arlete was accommodating with letting us leave our luggage at the place for a couple hours after checking out. I highly recommend!