Pros: The location is great! The convenience is impeccable. Smooth check in, easy in & out. Amazing shower. It is a great room for those who like to sleep in because it is dark, but you will get sounds from the person walking upstairs, my daughter was smart enough to bring ear plugs. The place is not terribly far from public transportation.. the bus is a few blocks away to catch the Blue line to the O'hare's airport. The Brown line is walking distance to head towards Navy Pier. The outside ambiance is incredible. The host responds in about an hour give or take.
Cons: Cleanliness & the unit itself could be improved on. No vent/fan in the restroom so the moisture will not dry your towels quickly (or the walls of which the paint is falling off of). The toilet paper holder was barely hanging on when I got there, so I just used the toilet paper off the holder to not cause further damage. There were no linens like towels or extra blankets from what I could find. So I was thankful I had brought my own (perks of a military mind). There is no thermostat to control the temperature yourself, but from what I see in other comments this may be offset by messaging the host.
The host mentioned that they would be charging me for towels we never received and a toilet holder that was already broken. My suggestion to future guests: you may want to keep in mind to always take photos if you see something not right for matters like this. My suggestion to host: you may want to audit your cleaners.
All in all the stay was decent. Local spots to check out that we found.. Fire Cakes & Stans for amazing Donuts, and Collectivo Coffee for their Cold Brew selection & breakfast delights.