The first night I was there, I had gone out to eat and came back, however I could not enter the building because the keypad to the entrance had completely shut off, I couldn’t even type. The keypad was completely blank even when I tried to touch the pad and I was forced to stand outside for 2-3 hours with Sonder customer support until 3 in the morning where I had to book a hotel somewhere else because from what customer service told mfrom sonder is that the keypad just died. So there was no way for me to get back inside the building with all of my stuff in my room, there was even another sonder resident that also could not get in and we were just stranded outside. The location and stay was great, but i just couldn’t believe how with all this technology the keypad just randomly powers down not allowing me to get inside and that the manager wasn’t nearby to get the problem resolved forcing me to have to go sleep somewhere else. On top of that I was notified that there would be a broken elevator and I figured that would be fixed since I was on the 5th floor, but the resident that was outside had told me that the elevator had been broken for at least 2 weeks??? I booked this sonder months in advance and im just so curious with this weekend being very busy because of lollapooza no one bothered to try to get it fixed asap? I don’t get it. Sonder was nice enough to reimburse me for the hotel stay and helped give me a a few refunds for a few days, but man I hope a guest that stays there never has to experience what I had to deal with, literally just trynna get customer support to get the door open till 3 am I couldn’t even type and being harassed on the street by homeless people until I finally decided to walk a few blocks away for a hotel to let me stay out of pity that was fully booked just to sleep for maybe 4 hours. Please do better and have the technology not randomly shutdown/die and have management nearby at least so that issues can be resolved quickly.