We had a lovely stay in this town home. There is plenty of room to spread out and get comfortable. The big windows up front were much appreciated on sunny but cold days. We were not able to use the patio because we were there in the dead of winter, with snow on the ground and single-digit temperatures, but in real life the patio is even nicer than in the photos.
Beds and pillows were comfy and cozy. The entire place was clean and welcoming. Decor is great - comfortable without being fussy. The kitchen was well-stocked, which we appreciate, because we usually cook at least a few of our meals on the road. The neighbors were super quiet and there was no noise at night, which is pretty remarkable for Chicago.
The location was perfect for our purposes, and it is only a short commute or train ride if you want to go Downtown. There are lots of food options a short distance away - we got takeout a lot while we were there, and had no issues whatsoever with deliveries.
Jason and his concierge team are very responsive and informative. You will get all the info you need to check in before you get there. Check in and access to the town home was super easy. If you have any problems, they are on it right away! (We had a small issue but it was dealt with quickly and efficiently).
The only things to watch out for are 1) this is a three-story townhome, and there are lots of steps involved, as the bathrooms are on the bottom and top floors and the kitchen and main living area are on the middle floor, and 2) the garage is a bit of a tight fit. If you have any mobility concerns, such as using a wheelchair or cane or walker, you should pick somewhere else to stay. We did fit a full-size Honda Accord in the garage, but we held our breath every time we closed the garage door.
To make a long story short - if stairs are not a concern, you should not hesitate to stay at this Perfect Three Story Townhome! We had a great time there and hope to stay there again when the weather is more conducive to using the patio!!