Check in was very easy. Security at the front desk was efficient and friendly. The location of the apartment is amazing, and a good buy when you consider the cost of hotel rooms in the area. The apartment met our needs and was as described on the website. The apartment is very basic, however, and in need of maintenance. The interior lighting in the kitchen and living room is pretty awful. The most notable problem was that the refrigerator door blocks the oven door from opening, so you have to open the refrigerator to open the oven door. We folded up a pizza box to create a shim under the front corner of the fridge and that seemed to address the problem, at least temporarily. Overall, the imperfections of the apartment did not detract from our trip. We had a great visit to Chicago and are glad we booked this place. The host, Borja, was very responsive to questions I had prior to and during our trip, which was very much appreciated.