Rachel was a wonderful host from the beginning. I booked this location for my mother who was visiting us here in Chicago. Right from the start I felt that Rachel would take good care of my mom, and she did. She made extra sure that my mom and I understood that the bed was a futon and there would be pets, although my mother said the bed was very comfortable. It worked out also because she loves pets. Rachel was very polite and accommodating and made my mom feel at home, comfortable and safe. She even loaned her a sweatshirt when it got really too cold.