There were a couple of issues with the home that I tried to handle directly with the host, but her response was both harsh and unhelpful. I reached out to the air bnb help center for guidance regarding this escalating situation. Their reply was reassuring, kind and generous. I forwarded the photos they requested and they handled the matter from there.
This property has many nice features that could be fully enjoyed with a thorough cleaning and some safety-related repairs.
* for our stay, here are a few of the concerns: clumps of hair on the living room chair, kitchen sink with dried pasta, fridge with dirty shelves, most surfaces not dusted at all.
* likewise, some of the lovely aspects include lighted walkways, wine/snacks and a very comfortable bed.