Unfortunately, the property in Chicago billed as "luxury" was far from it. Had no power for 6 of 10 days on one floor. No Internet for 6 of 10 days. The folks who stayed previously had reported the issue with power (was out for about a week prior to my arrival). Julian agreed to refund for days without power, then went back on his word. Tried to get me to agree to 2 days pending a "5 Star review" from me. Had to escalate to AirBNB. The unit was also not clean, there were electrical wires exposed outside, a safety and fire hazard. Cobwebs are visible in several rooms. The dishwasher's front panel fell off. Smoke alarm batteries died. The folks used for maintenance did not show up when promised several times. The list goes on. The location is awesome, the property could be good if it was maintained. Unfortunately, the issues combined with the lies and deceit made this an awful experience.