We stayed at the Kasa apartment for 11 days whilst searching for a permanent place to stay in Chicago. We cared about two things: the location of the apartment and the WiFi speed, both of which were fantastic. The communication with the staff was good, they worked with us to resolve issues quickly (when we moved in, there was no shower gel, one pot was dirty and the bedroom door was so crooked it wouldn't close). Whilst the staff were very helpful, I'm still of the opinion that these issues shouldn't have even come up in the first place, considering the nightly price tag on the apartment.