The lock pad wasn’t set properly so we couldn’t get into the apartment when we arrived, had to call and wait outside with our bags for some time to be able to even enter the unit. We were notified by management on day 2 of a “noise complaint” after a night of the two of us watching the 10pm news on the couch? Meanwhile, we could hear every footstep upstairs, and every time the neighbors leave through the shared front door it sounded like someone was coming into our unit (which we did not complain about because we understand that this is city living). The dishwasher door spring was broken so it crashed to the floor when opening, which rolled the shelves open (and ended up in broking glasses). The worst part of the entire stay was when they sent someone to fix the dishwasher. He showed up the next day, walking right into our apartment while we were there, without knocking, through the complex door and through our front door literally into our living room while we were standing there in shock. Next, when attempting to use the oven, it immediately made the smoke alarm go off because the oven was so dirty/greasy. They sent someone to clean it, and it was still dirty enough to set the smoke alarm off during preheating which made the oven unusable (and during a 3-week stay, this was a problem). At one point the outdoor side gate was open when I came home at night and was unable to be closed/locked. The Wi-Fi was slow most days and was completely out on others. They finally had to provide a hotspot so I could work from home. Most cabinet drawers were broken. The couch is stained and the springs feel like they are about to come through the top of the cushion. The unit was not cleaned properly - there was hair and debris all over the living room rug and spiders in the corners. Many of the messages I sent about these issues were not responded to. Overall I’m shocked that Zencity is allowed to manage Airbnb’s, and I could never in good conscience recommend this place for anyone to stay for a significant amount of time.