Didn't get to meet Nicky, but she was quick/clear with communication and check in was easy. She left us a bottle of wine which was an appreciated touch to arrive to after traveling.
Location-wise, apartment is great - close to all the fun that is Wicker Park and the blue line. Keep in mind that there isn't WiFi - if you're trying to work it won't be a good place for you, but we were out and about so it wasn't an issue for us! The place is a good value, I'd stay again,