Alejandra was incredibly accomodating. When I arrived check in was flawless. I noticed that the room had not been cleaned and let her know. Alejandra was incredible in how she handled it. She offered to reimburse the cleaning fee which I told her was not necessary. She sent the cleaning team over to take care of it and provided fresh towels and linens. It was a simple miscommunication and was not a big deal but Alejandra really took care of the situation with great grace.
Alejandra was very prompt, communicative, and polite. She really went the extra mile. The area is very quiet and was perfect for what I needed.
Highly recommend this for a short stay in Chicago :)