Zencity management does NOT keep up with cleaning and property upkeep their rental properties on the Airbnb platform. From previous guests' hair on the floor and shower walls to stains on carpet, pillows, and sheets. ZenCity is not following CDC & Airbnb's guidelines covid-19 cleaning protocols.
It is disgusting to come into a filthy unit, and that was my first encounter with a Zencity apartment. The property at the Shoreline is a lovely building, and the customer service at the front desk is great, but the upkeep in the Zencity unit is where things fall apart.
Problems in the apartment.
Cleaning Supplies: I had to spend my money, and purchase Lysol spray and Clorox wipes to clean the apartment to ensure that I would not come into contact with bacteria or the Covid-19 virus.
Kitchen - dirty floor (I swept), there was a layer of dust on the stove (I cleaned), handprints on the drawer pulls and stove handle (I cleaned), the garbage can has caked-on grime at the bottom and on the lid. There were dishes in the cabinet that were not properly cleaned. The door handle to the microwave is badly damaged and looks like it's melting away.
Carpet - The entire carpet from the entryway to the main room is dirty and stained. I had to sweep the entire carpet to get up the surface dirt. There are stains around the barstool area.
Bedding: The pillows on the bed and in the storage closet were STAINED.
Bathroom: There was hair on the floor, on the shower walls, and the floor had not been mopped. I sprayed the bathroom down in Clorox and mopped the floor. The water from mopping the floor was dark gray - just disgusting.
Linens: I washed the pillowcases and towels before using them based on the condition of the bathroom and the stained pillowcases.
How did Zencity help: After numerous messages sent on the Airbnb app, someone (without a mask) brought new pillows, and I received a measly $27 credit. Does my time and effort cleaning your rental property equate to $27 dollars??
As a property management company, your management team should be FIRED and as an Airbnb provider, your registration should be pulled until your company gets its act together!