While we never met Charlie, he was very responsive to our questions both before and during our stay. This was a great place for a couple (or single person) in town for a convention at McCormick Place. The apartment was close to all modes of transportation and was a direct shot from Midway on the L. Charlie was very accommodating and flexible with the check-in and check-out time based on our flights and the fact that no one had rented the apartment right before or right after our trip. There was a grocery store near the apartment and we were able to pick up a few items to keep in the fridge. There were also a handful of restaurants in walking distance from the apartment.