Let me first start by saying that i hadn’t checked into my stay until 10:45 PM on July 31st, 2020. and I checked in with a very pleasant woman.
The walls themselves were dirty and we noticed the second we walked in, but we didn’t pay much attention. When i walked into the bedroom the towels were dingy and hair hair in them. The shower curtain was yellow and orange, with hair in the shower as well. There were dirty handprints above the bed I was expected to sleep in. In The kitchen, the sponge was not replaced so I can only imagine how dirty the dishes were. In the unc leaned freezer, the ice tray was half full and look as if it was used as an ashtray or something.. the previous occupants left 3 uncased beer. And the microwave was BARELY in working condition. There was a fist print in the refrigerator and the A/C was not dusted. Immediately upon noticing all of these things, I contacted a Zencity rep through the Airbnb app and he had me send pictures and seemed as if he wanted to be helpful. It was going smooth until I was told that he “didn’t understand what was wrong from the pictures that I sent” so I called. While on hold on the FIRST call, I walked downstairs to speak with the lady that I checked in with, but she was no longer there there was a young man and he was very helpful he provided me a different number. One that I hadn’t called already. I got a little further this call, they told me they they would have a property manager call me. I ATTEMPTED to express my concerns with him.. frustrated? YES. frantic? YES because it was very hard to even get to speak with him. He immediately cut me off and said “ma’am, ma’am.. you need to calm down” and proceeded to tell me how he had complaints about me harassing and threatening door staff. (which NEVER happened. Even after everything was settled I spoke with the gentleman who only gave me a phone number and was MORE than compassionate and understanding) the Property manager that I spoke with, Gary, told me that security was notified of these false allegations and that they were going to come up and, AND I QUOTE, ‘DRAG’ me off the property. I’m not sure if that’s how they run their business but I want no parts and I don’t want anyone else to have to encounter this unprofessional business!
Not to mention the time i was lied to;
When speaking with the Zencity rep through the AirBNB app, he told me that the room was cleaned THE DAY that I checked in, (7/31/20) but the whiteboard posted had the date (7/29/20) on it...
All in all AirBNB was extremely helpful in getting me my money back! he was friendly and responded to me in a very timely manner so that i wasn’t without somewhere to stay my first night in Chicago! He even gave me a voucher for my next stay. So i was satisfied in the end.