They were very responsive and helpful! I needed a place to stay that would accommodate my large breed dog and they did not hesitate. The house was clean and they noted the fridge wasn't working essentially as we were arriving, and had it up and running within an hour. They had snacks and coffee available for use as well as laundry downstairs, which was very helpful. Overall, was very nice to stay and nicely decorated - wish we were here in the summer to take advantage of the outside amenities. Having a garage available makes life 10x easier in the city and close enough to downtown life that made getting around so easy.