I really try to be a super positive person! I truly intend on looking at the positives rather than negative, but I have to say that what I am sharing is not me trying to be hateful, but circumstances that were true and unfortunate. The day of the purchase I had received the typical message that "....is the address, and check in information will be given at noon on the 31. Check in will be at 2pm." everything looked fine. I arrived at Chicago at 12 and had not received codes for the padlock to our house, the apartment, nor our room. I gave it until 1 because some may consider noon to be 12/1pm timeframe. No codes were sent. We waited until 2 to then 2:50 and thank goodness we were helped by another resident who was staying in the Airbnb as well. They claimed the host was unresponsive for them as well. The entire trip Poliana had not returned any calls, voicemails, messages, or Airbnb messages. Her brother was the only person we were able to get a hold of. I wish I had a better review :(