The start of this trip was very rocky. We were unable to enter the unit on the first night due to the locks/key not working. We did everything we could to open that door without breaking anything. Support put us in another unit for the night (only 1 bdrm compared to original 2 bdrm). The next day, we had business in the area and we were traveling with an animal so it was important we get into the other unit. Support was not at all helpful in providing an accommodation or a time for when maintenance would arrive to fix the door on the unit. This created an incredibly stressful situation. Support later tried to force me to go back to the unit by 12 after I explained multiple times it wouldn’t be possible since I was in business meetings. Once the whole stressful situation from the first 2-3 days was cleared, the stay became easier. There is street noise and neighbor noise here. There was some hair in the unit and a slight smell. The towel hanger broke in the bathroom upon hanging a towel