Kellen was very responsive when we had a concern or had any questions. The place was perfect for the 3 months we were there. It was so easy to make it homey, especially during the holidays. Aside from the apartment, it was difficult having the upstairs neighbors. They would have music blasted early in the day waking some of us up and often the TV was very loud. The place was perfect, but definitely wish the neighbors were more considerate.