I will preface with the fact that I tried to communicate with Chantell about the situation that occurred. She refused to concede the point I was trying to make and pass the blame. I booked her place 4 months ahead of time. I booked because it was close to the United Center and we were attending a concert. Her listing say that there is "100% FREE 24-hour Street Parking!" She even stresses parking in the title of her listing. I noticed the many good experiences, and went for it. Check in was easy, and at 3 in the afternoon we didn't have a problem parking. Upon entering we came into a fairly neat apartment, it looked lived in. I wasn't overly impressed though, I thought it would have been a little neater, but it wasn't a deal breaker. Just don't expect it to look just like the pictures. We spent about 40 minutes there getting ready for the concert and left. The concert got over around 11 and we got food and then headed back to check-back in. We could not find parking. Plain and simple, there just wasn't anything available nearby. We drove 3 blocks over to every direction and couldn't find anything that didn't say we could be towed. The legal spaces were all taken by residents or those already in for the night. After a half hour or so of driving around, I contacted Chantell and told her we were having difficulty. We parked in handicap parking in front of the house to eat, but obviously couldn't stay there. She kept saying "let me know if you want me to come out." I should have just said yes, but in my frustration, I just let her know where we were and figured someone would be out. No one came out. She offered up a space in the back, but it was her neighbor's space. It was extremely small, even a smaller car would have been a tight fit. I also didn't feel like I was sure I wouldn't be towed. We ended up driving home and not staying at 1am, and got home at 4:30am. I did not feel she genuinely cared to help. She did say she would, but I just feel like, if you want to help, then get out here and help. You have frustrated guests, just do it. I said that I might have to leave, and then finally did a half hour after "dancing around the table" with her. I did make comments of frustration that she thought were rude. But in the end, I was just stating what happened, and asking her to update her listing to reflect what the situation could be for guests arriving late, after working and dinner hours, when the spots fill up. Why would you not want to just let your guests know that? Instead, I believe her listing is misleading. She said this doesn't happen very often, and according to the reviews that is true. But she knew I was coming for a concert, and could have tried to give me a heads up. I asked for that and a partial refund, since I did not stay at her place. She said she made the bed and that is why she won't refund. Well, she would have had to do that for the next guess anyway. So while the many experiences were great, I would caution you about parking, since she was unwilling to make a change in the listing and do a partial refund to avoid this lengthy, descriptive, review.