Owners are nice and quick responses and accomodating. I needed a last minute check-out and they accommodated. Spacious room and bed was comfortable and the heater worked really well. However, the bathtub looked stained and I didn't take a shower due to it looking dirty but the sink and toilet were clean. Ear plugs are needed if you are a late sleeper and/or light sleeper as you hear everything. I could hear someone in the kitchen, someone watching TV, someone walking up/down the stairs and walking upstairs. But if you are super tired like I was, it didn't matter.