Horrendous customer service. A staff member blatantly lied to me about early check-in not being available at this property, even though I'd done an early check-in at the property just a few months prior. When I called him out on this, he insisted that the policy had changed recently. I found out after the fact that this was all made up, and voiced the complaint to Kasa. I'm fairly certain the gentleman who lied to me found out, and delayed my check-in even further - I did not receive the check-in instructions for nearly an hour after my arrival due to a 'technical glitch' and had to wait in the lobby. And I similarly did not get any of the checkout instructions either due to another 'technical glitch.' While Kasa was kind enough to offer a $50 gift card for my troubles early on, they decided to tack on a $250 charge because there was 'evidence' of smoking in the room that violated their policies. While there was smoking materials left behind, I did NOT smoke inside the premises, as I was aware of the rules. I believe this charge, and the technical glitches, are all retribution for my calling out the staff member for the early check-in lie.