Candace and I had a few communication errors early on in check in but once we worked those out, she was very accommodating. I had a large group to coordinate and she was able to ensure that we had sufficient linens and sleeping arrangements. Her property is a nice property that had a high level of security. She was also able to ensure that we had enough keys for our large group to access the building. The rooftop was incredible! There are lots of stairs, so if you happen to be on crutches for a weekend in Chicago like I was, just be aware of that challenge :)