She was responsive but the kitchen was dirty and trash was left behind. Also, the unit was very cold. She offered a free cleaning but that was inconvenient for me. She offered extra blankets at night but the unit was cold during the day too, no offering of a heater and I wasn’t told ahead of time the building was having heating issues. We discussed a refund to be determined after checkout. I checked out and she contacted me to discuss a refund. A price that was much lower than it should have been was offered. Then she tried to threaten and bribe me. She said that she would only give the refund if I gave her a 5 star review and would send the refund after she saw the review or if I didn’t leave a review at all she would send the refund after that. I told her what she was doing was illegal and she told me it’s a fair deal. I reported her to Air Bnb. She told them she didn’t know she couldn’t hold a refund if she didn’t get a 5 star review. She didn’t give me the refund, Air BnB did.