I really only have one complaint and that keeps my score from being a 5. When looking for a apartment there was no mention of the rental being on the 4th floor of the building with a non functioning elevator. I don't think this was a sudden happening and there was no time to notify guests looking at the booking. Had I known it would have been a deal breaker and I would have looked elsewhere. I don't know what a guest with more disability than me would have done after arriving. I feel some form of adjustment should be made to me and listing changed to reflect the unsuitable situation for a person with disability.