This place is not appropriate for families. It's not that great for other people as well.
I specifically reserved this place because it was listed with a crib. After I reserved, I messaged the host I'd need a crib for my stay, to which they replied, "yes, we will have a pack and play available.".
Upon arriving, though, a whole different story. At first, the front desk person told me they had run out. Then when I insisted, she asked the staff to look for one and expected me and a 1-year-old baby to wait indefinitely. I asked for a time estimation, and in return, they asked security to escort me out. Yes, me and a baby threatening with wanting to know how much time to wait. That was rude and borderline intimidating, only for that. I think this place should be unlisted from this platform.
Later, we were given a room that shared a wall with the elevator. There wasn't much sleep that night, and the next morning we asked to switch. They indeed gave us another room, but this one didn't have enough space for the pack-n-play. I guess you have to choose a quiet night or bed. We couldn't have both.
In the bathroom, the shampoo bottle (attached to the wall) was empty. We asked them to fill it out, and they said they don't have shampoos. There wasn't much left to expect from this place.
Chicago is a great city. There isn't any reason to ruin a vacation in this place. Best to avoid.