First and foremost, I'd like to say we never met Carrie and Brad; but they were quick to respond to all emails. And came across as a very nice couple. I apologize for not writing a review in an expeditious manner; but I wanted to find a delicate way to express my concerns. This was not my first time utilizing Airbnb. However, this was my first time experiencing a property where the owners were on site. My previous experiences have been in renting the entire property. And thus far, any property I've rented in the past had far exceeded my expectations. As a treat, I had decided to bring my sister along. It was my hopes that she would enjoy lodging in a new and unconventional way. In selecting the "Bucktown" property, we used the pictures/reviews as a determining factor in choosing a property. Upon arrival, we were greeted by a chalk board; that stated that; "there were ants, and the problem was being dealt with". (I felt like, I should have been contacted, and told about the situation and asked if we wanted to retain our reservations). It was quite obvious, that this problem hadn't just begun; due to the ant carcasses on the bathroom floor, and in the tub. Thank goodness for having water shoes with, I would never have gotten in the shower any other way. The pictures posted on the Airbnb site, appeared to be pics from when the property was new and fresh and originally posted. The apartment was worn, the throw pillows and area rugs were soiled, the kitchen was dirty, the floors were dirty and not mopped, there were unclean dishes in the sink, and all the garbage cans had not been emptied, the beautiful stainless steel appliances were dirty and the refrigerator had old carrots, milk and other food particles stored in it. We put paper towels on the shelf, in order to store our restaurant food. (Imagine if we wanted to prepare a meal?) It's apparent that this space rents out at a high volume. It's my belief, that you must put back into an investment property what you get out of it financially ( i.e. new linens, bedding, area rugs, throw pillows) etc, in order to continue to maintain a high volume of business/clients. Perhaps a cleaning service might be in order (if the property can't be maintained by the owners). Also, there is no sound barrier/insulation between the owners property and the Airbnb rental. Check out on Sunday was at 12 (noon). We tried to sleep in, but was awakened at or around 07:45ish by jumping, thumping and sounds of furniture being dragged about. I was aware there were children, but not at that noise level. We left earlier than anticipated, silence was not an option. The experience was a little disheartening. I paid for two rooms for one night. With housekeeping improvements, we believe there is potential. Best wishes...