Lovely, small studio apartment convenient to public transit and in walking distance of lots of things. Very good safety measures in place. We knew it was close to the train track, and that was fine for us. It was very loud, though, and the trains run constantly, so light sleepers might want to think twice. Good customer support always responded quickly. I did have to contact them when the check-in instructions weren't sent when promised. Also, when renting from Sonder, you're required to create a Sonder account in addition to your AirBnb account, which is kind of a pain. They have their own app, which did not ever sync to my reservation. Despite those communication blips, the place was as expected, and once we got the check-in instructions, everything was nice.