The place was perfectly clean and beautiful, and Robert was very quick in answering questions and being attentive to us both before and during our stay.
Check in was easy as there was a key locked up nearby that we could access. There are three bedrooms. The master has a king bed, a big closet, and a beautiful bathroom. The other 2 rooms have queens/fulls, and one of them has a very comfortable futon as well (although we couldn't find the sheets for it...). We also used the pack and play.
The place has many luxury features (heated floors on the first floor!) but was missing a few of the practical things (which I've noted to Robert in my private review). The place was fine for our gentle 1.5 - 2 year olds, but might be tough for older or more rambunctious kids with all the breakables and not a ton of space to run around.
We loved being so close to the zoo and nature museum, and the neighborhood is nice and quiet and close to the subway.