We are so pleased with Nicole's service for our trip to Chicago. It was frustrating because we had checked out two other AirBnB's in Chicago and the hosts never responded to us, but Nicole was very responsive.
As another review mentioned, the downstairs neighbor does turn on music and the tv quite loudly. This wasn't an issue for us. The one concern was that though the neighbor has louder habits, they themselves are sensitive to noise. My two kids were just being kids and walking around (the flat has hardwood), but this upset the neighbors and they called the police on us. The police were very understanding and said that they have received noise complaints from those neighbors before. Nicole was very responsive when I told her what happened and we didn't have issues afterwards, but I was still nervous about it the entire trip. I don't fault Nicole for this at all, but if you have young children, it is good to be cautious about walking around.
Nicole keeps the flat stocked with towels and linens, which was very helpful. The flat had all the amenities of home and it was very nice to have parking right behind the house. I also appreciated that the flat had an alarm system. When we left, I had trouble getting it activated, but I hope that wasn't an issue for Nicole since we didn't hear about it.
Thanks to Nicole for the wonderful hospitality during our stay!