I booked this place based on the positive reviews and the host's reply to those reviews. On the day I arrived I messaged Chantell multiple times to let her know when I'll be there. She didn't reply to any of them. When I arrived at 7pm, I called the host and the roommate picked up saying no one was there, and he's on his way. he told me the room wasn't ready yet because the cleaning lady cancelled earlier in the day. He told me to pick up the key off the floor in plain view, enter the house and wait for him to get there to clean up the room. I was then sent instructions for the place. I waited for an hour, called him back and he said he'd be there in 20 min. Another hour passed, and it was past 9pm at that point. I decided to leave and find another place to stay. Chantell never contacted me until after I asked for a refund.