I needed to book a reservation right away and Jane"s response was immediate. I was delayed by weather and Jane was very accommodating - and welcoming. The location was excellent; near restaurants and shopping ("Six Corners") and public transportation including the Metra-Northwest Line. I appreciate Jane's attention to details. The space was clean and nicely decorated. The kitchenette area had extra dishes, glassware and even some add-ins for morning coffee. There were also plenty of extra blankets, towels and toiletries. Overall, the suite was thoughtfully prepared and I would definitely stay there again.