While I did not get a chance to meet Kim in person, she was just as fantastic as a person can be. She checked in prior to my arrival and gave all the information I needed. Key location and emergency contact info was provided. Upon arrival, her home was just as beautiful as in her pics. Home was very inviting. The fresh flowers was quite the nice touch just as her welcome letter that explained to us more info on the home. I truly felt like I was at home. With everything we needed was within walking distance and the train as well. Can't wait to go back to Chicago and stay at her place again!