It is very clear the William & Naudra take pride in their beautiful home. They provided us everything we needed & then some...Mini fridge was stocked with juices, water & pop along with snacks & fruit on the table. We we not trying cook on our vacation but they had everything we needed to reheat & warm up our meals & a wonderful dinner room table to eat it on. Everything looks as pictured on Airbnb (loved the showerhead) it was truly home away from home after a long day of site seeing etc...This Airbnb is an added bonus having the whole basement to ourselves & all the basic amenities down there as well. I would stay with them again in a heartbeat. Very reasonable priced as well for all that you are getting. So, the no refund policy was not even an issue. I was just trying to book it before anyone else snatched it up