We came to Chicago during one of the coldest weekends of the year. Our flight was delayed a day due to the snow, but Joe was flexible and even let us keep our bags a bit late on our checkout day until it was time for our flight. We were greeted with easy checkin, a welcome basket full of snacks, and a fridge full of drinks and beers from breweries in the area. The area feels safe, the space was warm, and the location was very convenient to get to the blue line to head downtown. Joe also has great recommendations for the area (New Wave coffee before hopping on the train became our morning routine). Would absolutely stay again!