We traveled from out of state to Chicago for our child to attend a music workshop they were invited to participate in with world renowned and Grammy Award winning musicians. Michelle's location was perfect for one of the venues we would be visiting most frequently and was priced very well. Communication with Michelle was perfect, timely, professional and helpful. We were looking forward to relaxing in her apartment after a long drive when we arrived to check in.
As is evident from every other host's reviews of our stays, we are very clean, tidy and respectful. When I was in college, one of my jobs was professional house sitting and I was responsible for entire estates, including cleaning. Unfortunately, this apartment was not clean to our standards; there was dust on the decor, lamps, computer desk and along the perimeter of the floor and cobwebs in most of the corners of the ceiling as well as other issues. We checked out before 7am, even though we had arrived after midnight. Due to our schedule while in Chicago, we did not have the option or time to attempt to resolve this issue (which should never be an issue) and had to find different lodging immediately, which was very inconvenient.
After sharing photos with customer service at Airbnb, the representative helping us agreed it was not clean and helped us find different lodging.
Michelle's apartment would be a great place to stay after a thorough, deep cleaning. I truly wish it had worked out for us to have been able to stay.