As first time Airbnb-ers, we were not really sure what to expect, but Janet was a great host and the apartment was perfect! We booked the unit for for my parents when they came to Chicago for the birth of their new grandson. Janet was very accommodating and was super helpful in making sure that my parents had all of the info they needed to get into the unit. She even stocked the fridge with some basics to get them started. Janet reached out to communicate with us at the beginning and end of the stay, making sure my parents didn't have any questions about how to get into or out of the apartment. The apartment itself was exactly as described, comfortable and very clean. The location was perfect for us as we are in the neighborhood. It would also be a great spot for someone looking for an ideal Chicago neighborhood experience. The next time we have visitors, we will absolutely book with Janet!