This place was booked only one day ahead of my scheduled arrival at Chicago and Cote was very responsive and prompt with her messages. I received all the instructions that I needed before hand. The place, however, may not be upto everyone's expectations. It is a 3 storied house with multiple rooms on each level and each room is usually booked. So, it appears more like a hostel. I, personally, had no problems. There are lots of rules in the house but I think it's important to follow them otherwise that place will be a total chaos with so many people living in it. I did have a problem with the super noisy/ creaking stairs and was scared that walking on them might wake others up. This place is definitely not for people who like to come home after 10 since the instructions are to cease the activities after 10p.m. I stayed in a warm room with double-bunk. The screws and nuts of the bed were not tight so the entire structure of the bed swayed when the person sleeping on the upper bunk turned sides. I don't carry tools else I would have fixed it myself. Most importantly, you do not get a key for your own room. You will be provided with a key to the main door to enter the house but your room will remain unlocked all the times. I stayed there for three nights and nothing went missing from my room. Although I made sure that I kept locked everything of value in my suitcase.
I had a short chat with Cote and found her jovial, helpful, and kind.
For people like me, who don't drive, this place is perfect. It's a 3 to 4 min walk from green line station which connects you to any point in Chicago. Downtown is just 15 mins away by train. There is a grocery store near the station and you also have access to kitchen. Each floor has a microwave oven. You can even store food in the fridge.