We had a very nice first experience with Kasa during our stay in Chicago. The reservation process was so easy, the check in/out process was a breeze, the apartment was immaculate and the response from Kasa when we had some concerns (the Wifi not working) addressed immediately. The apartment was actually MUCH better in person than in the pictures. The view of the city was breathtaking from every room, which you actually couldn't see in the pictures. Also the common areas and the rooftop with a pool table were amazing. We even took a free yoga class at the Yoga studio during our stay. Very satisfied with the whole experience.