The staff was beyond amazing and accomodating at Kasa. Responsive to my needs. The bathroom feels a bit outdated and I did not actually have a balcony. It was a Juliette balcony so just a railing not something I could actually step out on so that was a bit disappointing. The wifi could be spotty at times and the building had a no-delivery policy so I had to always go down 16 floors and bring grocery, meal deliveries upstairs which was a bit of an inconvenience especially when you have an extended stay. Bring towels etc unless you want to wash repeatedly seeing how there were only two sets and the dryer took forever to dry, so I had to wash small loads. Great customer service but for the price point, I wanted more.