This is my first negative experience with an Airbnb stay. Although the location was perfect for my trip and the staff at the management company was polite, nothing else was positive.
The condo was very poorly cleaned and maintained. There was also a very strong chemical odor throughout the place that gave me a horrible headache. I think it was the cleaning supplies used, which is ironic because there was dirt, grime and grease to varying degrees in every room. I was so unhappy with the upkeep/cleanliness that I canceled my stay after two nights and lost money. I would have canceled it immediately but I couldn't find an alternative place to stay right away.
The photos on the Airbnb page are misleading. I took over 20 photographs of the general grime, rundown conditions and the furniture that looked like it was pulled from a dumpster. I submitted my complaints and photos to the management company. They did offer to have a cleaning company come and address the issues, but they should have done this before I checked in. Also, a deep clean wouldn't address the rundown qualities. I sincerely hope the management company makes improvements so that future guests can enjoy their stay. There's potential but the current state is neglect and lack of care.