My parents stayed here for a weekend while visiting Chicago for a wedding. Cathy and Richard are amazing, very sweet - they checked in on my parents a few hours after arrival, and were extremely hospitable. Checkin was simple and easy, we didn't require the hosts there to get into the unit. They even stock the fridge with complimentary basics for their guests, like coffee, milk, yogurt, juice, even chocolate, so you're pretty much set in the mornings without having to go out foraging. The space is very comfortable and immaculately clean (my mother was particular about this point - "immaculate" may be an understatement given her glowing comments about the unit). Overall, I would absolutely put them up there again, perfect space for a weekend jaunt in the city.