Billy is very responsive. He went above and beyond by helping shovel the snow around my car after the city got 16 inches of snow. The apartment is comfortable with reliable Internet (my 2 kids and I used it for work and school for 1 week). The location is great, within walking distance to coffee shops, restaurants, and a grocery store. The kitchen is very bright and newly rehabbed. The mirror in the bathroom is hung high on the wall, and I wasn't able to see myself in the mirror (I'm 5'3").