I stayed at KASA QUEEEN unit from july18-25. Location is great but housekeeping is substandard especially in COVID. We have photos especially of air vent on wall full of black residue. We expressed our concern TO A KASA REP Who said she would investigate. We asked for a week extension in same room but told it was not possible but gave us another room on same floor. Request to put luggage in New room was denied and no place to store it from checkout to next check in. Kasa did give free night and a $100 food coupon as Compensation. After checking out we realized we had forgotten items so were given permission to return to room. We retrieved the items and asked the housekeeper (not wearing a mask) if she had found a ring we were missing. She did not answer. It appeared she did not speak English so we left. At 3 pm we checked into new unit. Again we took pictures_ food fro previous client in fridge, fridge not wiped clean, broken glass/debris on balcony, blood on knife in knife block, bed sheets smelled of dirty feet, underneath bed not vacuumed in long time, etc. We unpacked and at 3:26 were notified by KASA that our reservation was canceled. The reason given by a staff was because of altercation with housekeeping. There was no altercation. There was no reason given in the written notice I received. We tried to talk to KASA staff. Instead they called the police and 4 officers came to our door, and were let in by KASA staff. The officers would not listen to us at all. Instead they were disrespectful, insulting and bullied us into packing our luggage quickly so we forgot our week supply of food. The KASA REP that I had spoken to in the first week was present but avoided eye contact with me, did not in any way support her guest. Instead she just repeated a script for police to enforce. The police escorted (not politely or kindly) us down to street and while we waited for transportation they continued to embarrass and humiliate us. And the "moratorium on eviction" that was still in effect in US was not respected, recognized or enforced to our disadvantage. We feel that KASA should be investigated regarding their substandard housekeeping especially in COVID and we think that by forcing us out KASA felt this could be kept quiet. IT puts their guests at risk. And to call the police on us was totally uncalled for. It shows the staff are not well trained. The total experience was shocking to us, first time visitors to Chicago. Kasa was extremely disappointing and I would never return or recommend KASA. . Also the staff person that was supposed to be on duty in the building on 25th July could not be reached. We only saw her when she came with police. MY Hope is that AIR BNB WILL INVESTIGATE THIS HOST.