I arrived, the door was locked, we tried several codes from the itinerary, none of them worked. I called the host, she was surprised we were there. The place was not ready or cleaned for a new customer at 9PM at night (check in time is set for 3 PM). It was a nightmare to get my full refund from Airbnb as the host contested the refund. I needed legal council to settle this issue and was able to get my full refund. Poor service all around. I never stepped foot into the place. Hopefully others have a better experience.