Great place in a great location. If you don't want to go into the city, there are plenty of restaurants and shops nearby. My wife and I ordered food delivery many times, and there are many options for that. When you need to get around or go to the city, the buses and subway are close by. Heather and JP responded very quickly to any messages and questions, and I felt like they were available to accommodate us.
Any downsides (and the reason for my 4 stars instead of 5) are simply due to the fact that it's an older place. You feel the age here and there, but there's not really much to be done about that. The things that can be controlled were top notch.