Our stay at The Dickens Place went exactly how I had hoped. Alex responded quickly to my questions and was incredibly accommodating. We had 7 people -- some driving in from out of state and others flying in. Despite our varying arrival schedules, Alex made it very easy for us to get checked in. The location is great and easy to get around the city, and Alex did a nice job of providing recommendations of local spots to try. All in all, we enjoyed our stay!