We had significant communications issues with Matthew that made for a bad stay.
I always ask hosts if they use Glade plugins/spray, Febreeze, or other heavily fragranced products b/c of health reasons (sinus issues and migraines). The host assured me that these items were not used before booking, but we found a Glade spray and an Extra Strength Febreeze bottle right beside the toilet upon arrival and the unit smelled heavily of air freshener.
I had also asked Matthew if the middle window was operable. He said it was but it turned out to only open 4", so it wasn't very useful for ventilation. I tried to make the best of the situation by sleeping next to the window but ended up with sinus pain and a migraine by the 2nd night of our stay. 20% of the population is sensitive to fragrances which can trigger migraines, asthma attacks and anaphylaxis in sensitive individuals, so I'd consider this a pretty big communication/management error.
To start the trip, Matthew had also given us the incorrect location to pick up keys and it took an hour walking around on the street with our luggage to get it sorted. The keycafe key locker that was listed in the instructions was broken. The ladies at the 7-11 where the keys were located offered a shrug, and the phone number Matthew listed in Airbnb was not working. There was also no number for the keycafe on the box. Matthew did respond fairly quickly to an Airbnb message, but I didn't feel like he listened to my suggestion when he called that the keys could be at the wrong location. I eventually found the correct location by downloading the keycafe app, but this was not on the check-in instructions. This made for a long travel day and we were subsequently late getting to a dinner reservation. The new key drop location also added an extra 20 minutes to our checkout time.
There were some other minor issues- the bathroom soap dispenser was empty, some loose hairs in the bathroom, and the closet bifolds were hanging precariously off their tracks. Otherwise, the room was o-kay and clean enough if you can abide by unhealthy chemical sprays.
My final straw with Matthew was when he asked about our stay. I told him I was disappointed about the sprays and that it had caused issues. He said he'd wished I had told him the first day but I replied there wasn't anything he could've done. He asked if there was something he could do now to make up for it, so I said I'd take a credit (no specific dollar amount) if he was willing. He said he'd see what he could do. I never heard back....