Joe was prompt and communicated well. The unit is small but as advertised. Perfect for a couple. It's a 5 min walk to the nearest CTA station, and then a 20 min ride to The Loop. My only complaint is the tenant above Joe's unit who likes to watch TV loud and late. Other reviews suggest it's an elderly tenant and I assume they left the TV on (in our case until 4 am). Otherwise, this unit is a great deal when you consider Chicago rental prices and the short ride to the downtown core.