Didn’t have much contact with James, but he picked up immediately when I called. I was a bit disappointed by the place, but the bed was the most comfortable bed I’ve ever slept in!! Overall, the location was awesome. There is a hospital garage on halsted for 24 a day, which was not bad. I felt like the listing photos were a bit inaccurate, but I could get over that. The part I was unhappy about was out of James’ control. I was on work calls all day, and the construction going on right outside the window was absurdly loud. I’m not exaggerating when I say there was a jack hammer in use right outside the window for 6 hours. Before you book, I’d certainly check on the construction. Otherwise, the booking was pretty average.