We had a great time at Milan's flat for our mini vacation to Chicago. The customer service and communication were flawless. The apartment was clean and well-maintained with nearly all the amenities of a hotel for half the price. We appreciated that there was a blow-up mattress, sheets, and blankets available for our son as well so we didn't have to cram him into bed with us. We also paid for the parking pass and are so glad we did because it was hard to find street parking in the area. Our vehicle was very safe in the gated parking structure. The only thing that might be concerning for some is the nightlife in the area is loud and the walls are thin. We've lived in the city before so we expected some street noise but others should keep this in mind when booking.