This experience was incredibly disappointing and considering my last stay I do not know if I’ll be staying with Zencity again. I stayed with this host, same building but different unit, couple weeks back. I love the location, it’s near plenty of shops, and I love waking up being across the street from tennis courts. The host had the audacity to display signage boasting about the cleanliness of the room when it was nothing but. The restroom was full of urine and hair everywhere. The issue was so bad I sent the host 3 messages within an hour of my arrival with pictures.
There was an offer after receiving several automated messages in response to my email to have someone clean the problem areas and sweep the floors. No one ever showed. The issue was so bad I used boiling water and the apartment cleaning products to disinfect the restroom. The young lady at concierge, who checked me in on my last visit, even reported the issue to a Zencity cleaner the following morning.
This room did not meet the standards of cleanliness in the midst of Covid-19, there’s no way, and you all should be ashamed. If I could have cancelled this booking and received a full refund I would have. Extremely disappointed.