...Just received request to pay $30 for towels due to makeup stains. There may have been makeup on the towels, but they are not stained. Here is how I know: there were a total of 3 bath towels for two people to use for an entire week, so we had to launder them multiple times during the week and were never stained after we washed them. Perhaps the management company should try bleach, would would also sanitize them prior to use by the next customers. This is not an individual owned place, but one managed by an offsite company. If they are planning to run it like a hotel, have small black makeup towels like all hotels do.
ALSO, I can't believe that they are requesting $30 when we had to use space heaters two nights because there was no heat in the building and we did not request a refund for that!
ALSO, we could not get into the building initially at check-in with the passcode given because the intercom system was not working correctly, fortunately someone happened by inside the building and let us in.
ALSO, the elevators were not working correctly the last two nights of the stay, so my wife had to wait alone at night in the lobby for 10 minutes each time for an elevator to finally arrive.
I never complain about Air B&B, but folks need to know this is not the place to stay