Spent 2 nights here to help my son and his GF apartment-hunt nearby in Old Town. After 1st night, we left the unit for 4 hours and returned to find 2 sliding glass doors on floors 2 & 3 WIDE OPEN & a deadbolt door to the deck on floor 2 now unlocked. Landscapers were outside & lots of leaves/dirt & debris were at the 3 entry points. Nothing was stolen, however, we were very shaken up and then realized we could not lock one of the sliding glass doors because of the vines and landscaping debris making the door impossible to latch/lock. Made for a very scary 2nd night as the unit is on a busy corner and it is only like 8-9 feet above the ground. The "superhosts" on AirBNB were responsive & apologetic, but did nothing but say sorry, "it was the owner that let the landscaping crew in" while we were gone and without asking us permission/consent to enter. I call BS because seriously, what owner would let people into their property and leave 3 points of entry wide open or unlocked?
So we were not happy with the responses from the “super hosts” and I went to AirBNB customer service to complain and we did end up getting a refund thru their safety department. We feel the intrusion violated our contract which put our expectation of safety and security in jeopardy without our consent. The hosts are leasing from the owner and operating their lease as an AirBNB. Too many people have access. We did not feel safe or secure for the rest of our stay.