Brittany's place was perfect for our needs. We needed a comfortable place that we could relax in and use as a base while visiting family. Brittany provided us with extra pillows when I requested them. Communication was easy and it was easy to check in and check out. The bed was comfortable and the kitchen offered all the basics. It was very nice to have coffee provided. The only thing missing for my purposes was a full length mirror. There is plenty of wall space for one and it would be a simple addition for guest convenience. We would be happy to stay there again in our next trip to Chicago.