Communication with Nicole was great, and it was easy to work things out with her even though for our trip we ended up with some complicated schedule changes, last minute developments, etc. She was pleasant and accommodating to our needs. I wasn't able to make it on the trip all, but my fellow guest reported that the place was as nice as it appears in pictures, clean, well-appointed, and felt safe. Would definitely stay there again on future trips to Hyde Park/the University of Chicago. Great location and easy walk to any part of campus.