Richard was great! Though he was not home during my stay, his house keeper Arvi was and remained in contact daily, to ensure my sister and I were taken care of. Richard also reached out to me daily just incase Arvi had not. Another compliment was Richard quickly getting back to me whenever I asked if the room would be ready. I asked him on short notice and it was a very busy weekend for Chicago being The Taste of Chicago was happening. The location is amazing as well, it was a 10 minute walk to The L and about the same to some fine eateries in Lincoln Park. I was able to go running every day of my stay and felt safe the entire time. I would certainly stay with Richard again being I have no complaints, thank you Richard!