Overall, the apartment it self was very nice and in an amazing location however, we were unable to check in until 5:30pm due to a "late check out request" from the previous guest (check in time was stated to be 12pm to 4pm). After arriving in Chicago at 9am suffice it to say we were already displeased. Upon arrival, the host's colleague had yet to "clean" the apartment. After he left there was still a full can of garbage in the kitchen from the previous guest and the bathroom was less than desirable. Complete with the previous guest's hair still in the shower drain and no clean towels available aside from hand towels. After an entire day of exploring the city, the idea of not being able to take a shower right away was very disappointing. With airbnb's "service charge" I expect that to include a proper cleaning of the apartment between guests. While the numerous inconveniences were handled graciously by the host, and we were compensated a partial amount of the stay charge back, it still doesn't change the fact that they should never have happened. Hopefully in the future the transition between guests can be improved. And others do not have to deal with a situation like ours.