Bindi was accommodating from the start to finish. Our flight got in at 8 in the morning and she was able to coordinate with the renters checking out that day to allow us to drop our stuff of before exploring chicago. The day of check-in she even messaged me making sure we had everything we needed. The neighborhood was very safe. We came home between 11pm-12am every night and did not feel we had anything to worry about. Location is very close to museum campus and soldier field. Divvy bikes are just a few steps away