Giovannie was very responsive and kind. He gave very good guidance on how to get into the apartment and the garage. The location was as expected. The stairs going up were a little steep but not an issue for us. It was cold one morning and we contacted Giovannie and he address the issue straight away. The downstairs tenants were very loud and did not comply to the quiet hour guidelines at all. They were loud well past 1:30 a.m. all but one night of our stay. They also had a party one evening and the children were sitting/playing in the stairwell We did not bring this to Giovannie attention which upon reflection we probably should have.