I love the Frehand! What an amazing place with great staff! I never really felt anything but warmth from the front desk.
It is what you pay for- as far as not luxury; however, amazing location and great little lounge and workout room!!
I would say some updating needs to take place here, and just keeping some deeper cleaning like dusting on more of a regular basis.
Overall, wonderful find and a great way to save money in the city!!!