Nicole is a perfectly communicative host, with a team of co-hosts who are there immediately for you 24/7 by email response. This team's communications are not only prompt, they are clear, polite and positive. Nicole's place is in a quiet, peaceful neighborhood that enjoys walkability to Lake Michigan's beaches. There are cafés and restaurants 'round the corner, though we didn't visit those, because the kitchen had everything we needed to dine-in. The decor was homey and the furniture ample and comfortable. The beds are very large and cozy! We liked the layout of the home, and the slightly Victorian-esque detail. There's not a ton of natural light in the apartment, but it is a cool, shady spot in the summer, with AC in most rooms - plenty to keep cool. There's a small selection of books and games - perfect for a family of any age. The highlight of the apartment for my teenaged children was the random fake mustache found in the fancy pencil holder on the charming writing desk! PS - we left it there for you!