Freehand is in an incredible location downtown and a short walk away from most of the attractions. The staff are informative, quick to respond and very kind. A small annoyance that could hinder some people is our room faced a parking garage (we were on the 11th floor) so sometimes it could be noisy and there was no stellar views from the window. The bed, while spacious, took up most of the hotel room so it would be a very tight squeeze for someone who needs better accessibility or has very large luggage. Otherwise the location is great, it's safe and cosy. Please note the hotel's coffee shop is closed until the spring for renovation, but the world's largest Starbucks (5 floors) is around the corner along with several local coffee shops.