Despite calls and e-mails ahead of arrival, I had no information on how to get the key or gain entrances to this unit. The owner was not available by telephone when we arrrived and no one was available to let us in. It was raining and we were standing on doorstep as it got darker and darker. AirBnB did answer my phone called and said they woould research the problem -- I got an e-mail from them at 2 a.m. the next morning with the combination for lockbox and access to key. By that time, we had gone to Doubletree Hotel (which was more centrally located and fine).