The communication with the host was very good, the place is beautiful like the description. We have a bad experience when get there due weather issues. The kitchen was floated with water because the pipes was frozen the host was very good with the communication and sending a maintenance guy to fix it but because they was not able to fixed complete the host told me to evacuate the premises in couple hours this was the only thing I was not happy with this decision because is really hard to find another place in the last minute and she said that if i stay she will not return my money back and I was have to stay as is. I have two kids with me and the temperatures outside was at 11 degrees very could Especialty for us that we are original from Florida first time on Chicago .