Jake is easy to work with and his communication is great. The home is clean, spacious and in a nice location. This is an apartment on the 3rd floor without elevators, so getting suitcases up the stairs is something to consider. The upstairs neighbors are a bit loud - you hear a toddler/young child running back and forth , people moving furniture (?) for prolonged time, and the dog occasionally barking. One night the child woke crying and went on for some time in the middle of the night, waking everyone up, but these issues are obviously out of Jake's control, just something one should know is a possibility of coming across when staying here. Otherwise, this is a very nice and comfortable place to stay when in Chicago.