I am conflicted on how to write this review. While the appearance and location of the apartment was as expected - and while Rachel is certainly a qualified and diligent host - we experienced two challenges that impacted our overall satisfaction with the unit. Due to our choice to stay on a Friday and Saturday night, we paid the expected higher price of approximately $300/night all-in. When we first arrived, we noticed that the apartment was warm (about 76 degrees), but chalked it up to the AC being turned up when the last guest left. After giving it some time and eventually resetting the unit, we realized there was likely an issue with the HVAC, especially once the temperature climbed to 78 degrees. However, we were visiting Chicago for a friend's event and were not in the apartment much that first evening. Once we finally remembered to send a note to the host expressing our concerns, it was close to the 10pm cutoff for the concierge service. She was extremely responsive and was clearly committed to ensuring a tech would be onsite the next day. Given our delay in reporting the issue, I appreciated the speed and responsiveness of our host. The HVAC tech arrived the next day around 12pm and the issue was resolved, though we ultimately spent the first night in an apartment with no AC and two children under 3.
Additionally, we were told that we could park our car on the street in front of the apartment overnight with the use of a guest parking pass that we could find in the unit. This was especially important to us, as we were traveling with two kids and had a lot of baby gear to haul around. Unfortunately, it seems the guest that stayed before us used them all and the host was unable to secure more before our stay ended. We ended up moving our car to a side street both evenings and then back in the morning.
While the host was responsive, the apartment did not meet our expectations overall in terms of value for the price. Most notably because of the HVAC issue and lack of overnight parking that we expected. We imagine this was not a normal experience for guests staying in this particular apartment, but felt it was important to mention it nonetheless. $600 for two nights is a lot of money, and we felt that while the host responded in a timely manner and ultimately addressed our AC issue, the value was simply not there on this trip, especially because we paid full price even though we had no AC on the first night and no overnight street parking.