This apartment is really awesome, with amazing views, great amenities and cleanliness is on point. The reason I’m rating Sonder 4 ⭐️ instead of 5 ⭐️ is due to a hiccup at the beginning of my stay but the sonder team demonstrated excellent communication and troubleshooting skills and addressed the issue right away. They worked very hard to rectify the situation and I especially want to shout out Shannon, Marci and Kristen who were all very helpful and had awesome customer service skills. My friends and I ended up having a great holiday in Chicago and for that I’m thankful and look forward to booking with Sonder again!