Pros: centrally located, easy check in, host is communicative
Cons: inaccurate description, not comfortable, not worth the price of $700/night (including taxes and fees).
When a space is described as luxury, my expectation is that the space is clean and comfortable. The space is clean and similar to the photos. But the listing is misleading that this is a LUXURY penthouse.
For completeness, I’ll include the following. There are quite a few discrepancies between the description (including host responses to reviews) and the apartment.
1. It was so cold in the master bedroom, we had to sleep with extra blankets and our winter jackets. When I mentioned to the host that there was a temperature difference between the living room and bedroom, they said they have never heard this complaint before. To their credit, the host did try to help with my request for a space heater, the 2nd day but we were still cold. There was a review from January 2022 (the same month we stayed) complaining of the same heating issue. The host responded to that review saying the issue had been fixed. Yet, we’re dealing with the same issue.
2. In the description, they said “Everything is top of the line and interior design is a passion of ours - so the chic furnishings of the apartment reflects that!” I agree that it was designed for aesthetics, but not for comfort.
The mattresses and pillows felt cheap and saggy. Water pressure for showers are low. There is only 1 full length mirror in the hallway.
3. They say there is a walk in closet in every bedroom. In reality, there is just one walk in closet in the master, and not in the other 2. The host clarified that there was no closet in the smallest bedroom in response to a review, but did not update it in the description.
4. One of the bathroom photos included in this listing is not actually located in this apartment. The photo is still on their listing after it was brought to host’s attention 2 weeks after our stay.
5. The fireplace that appears in 4 of the 37 photos in the listing is inoperable. This was not noted in listing nor communicated prior to arrival.
6. The kitchen is not fully stocked. It does not have the basics of salt/pepper/oil as explicitly stated in the amenities section. Refrigerator with a water and ice dispenser is not hooked up to a water source though ice trays are provided.
7. In response to a guest review, they said they installed black out curtains, but they do not actually block out all the light. And there aren’t any curtains in the living room where the sofa bed is located.
In short:
It was so cold, 2 of 6 guests couldn’t sleep in this “luxury” apartment. It didn’t live up to what we would describe as luxury. And, I wish they were accurate with their description.
I would recommend staying here given a different price point, the temperature control was fixed, and you don’t mind cheap mattresses.