To start off we loved staying here and will come back in the future! The apartment looks exactly like the photos. Very welcoming and homey feeling to it. When we first arrived, we walked into the bedroom and the bed was not made. I messaged Sophie and she was quick to answer and was ready to book us a hotel for the night. We decided to stay and I just changed the sheets since it was something simple for me. She also sent us a gift basket too for all the trouble, which was very kind of her! She also had her cleaner come the next day and clean the entire place spotless! The location was great; not far from downtown. Parking available right in front of the apartment as well! If I get another opportunity to visit Chicago I will definitely rent from Sophie again!