Nicolas was wonderful and accommodating during my trip. I had originally booked the studio apartment in one of their listings but there was a conflict with availability and Nicholas upgraded me, with no extra cost, to the home in the Norridge area.
The house is beautiful and cozy and the bed is one of the most comfortable I've slept in to date. I wasn't there very long but I did enjoy the stay and amenities (there's a wireless phone charge next to the bed that was really nice to have).
The only feedback I had was that a few things didn't appear to have been thoroughly cleaned (i.e. some toothpaste drops on the backsplash and cabinet in the bathroom, some hair in the shower, and some residue in the kitchen sink), but otherwise, everything was in perfect condition and order.