Upon arrival there was a pile of dirty sheets on the living room floor and the TV and all lights were on. After a 9-hour flight with a toddler, this was the last think we expected: Zencity simply forgot to clean the place. When we called, no apology was given and we had to grab sheets from another unit and do laundry of some of the existing sheets. Nobody came for an exceptional cleaning (the cleaner came the next day for a mediocre cleaning job) and we had to shower in dirty bathrooms (hairs on the floors, in bathtubs and toilets). Quite unfortunate as the place is nicely located with a great view. Also, no reply was received regarding our request on reimbursement of the cleaning aand service fees. As a result, I do not recommend Zencity’s services.