Worst Airbnb experience I’ve ever had. Airbnb rules require the party requesting a cancellation to cancel the reservation. Just two days before my scheduled check in, Zencity sent me a message informing me the unit I booked weeks ago had no electricity and asking me to cancel. I explained thar under these circumstances Zencity had to cancel or I would lose a lot of what I paid. Despite this, they refused. I had to ask four more times (each time being told no) and threaten to report to Airbnb and the BBB before they finally canceled. Because of the last minute cancellation and unnecessary delay, and a big convention in Chicago, I had to pay $500 more for a hotel. Zencity was impossible to deal with and tried to trick me into canceling so I would face the penalty instead of them. Totally unprofessional and caused a ton of stress. Don’t book with them!