This is one of those reviews that's difficult to write because we had a bad experience, but Annie and her team handled the situation fantastically. Let me back up. Upon arrival (four days before Christmas) there was a festive welcome gift waiting along with a candy cane for everyone in our family. My kids LOVED finding the candy canes! The apartment was spotless. It was the perfect size for our family of four. The TV and thermostat were modern and easy to operate. We watched a movie on Netflix during our stay. We loved exploring Chinatown (which we probably wouldn't have done had we stayed in a hotel closer to the sites downtown). Each day for breakfast we walked to a bakery just around the corner and ate in our apartment while we finished getting ready. There are two electric tea kettles and a Keurig coffee machine as well as a small (4-cup) drip coffee pot. The kitchen was very minimally stocked (a few pans, a pot, salt, pepper, cooking oil, and some sugar), but that was OK for us. We only ate breakfast in the apartment (the pastries from the bakery). We did have a car for the second part of our trip, so we found free street parking the first night and kept the car there. Our second night, we returned from the theater around 11:00PM and were met in the stairway with the unmistakeable odor of marijuana and loud bass music blasting from the apartment above us. That might be your jam, but we were traveling with our kids and this wasn't particularly the scene we were looking for. Since it wasn't our home and at one point we heard yelling, we didn't know exactly what to do. At midnight we messaged Annie through the app. We turned on the fan for white noise. The fan seemed to help enough to let us fall asleep. Annie replied within 20 minutes (we were already asleep). But we woke up again at 3:30 as the music kicked back up. We texted again and they called the police. The party was broken up again. The gate to get into the courtyard is right by the master bedroom, so every time a party guest left, the gate SLAMMED again. The last guest (perhaps the offending airbnb guest and party host) left at 6:00AM. We had a terrible night's sleep; but so did Annie and her team. They sent a team member to the apartment and responded quickly to both of our middle-of-the-night complaints. The offending guest was gone the next day as promised. We did stay our final night here and enjoyed introducing the kids to dim sum! Despite our experience, we would stay in this apartment again.