Lois was a good host. She was extremely helpful checking in. She showed us around the place when we got there. If you're looking someplace that you don't want any interaction with the host unless there are issues, this probably isn't the place. although, once we got checked in and she showed us around we didn't see her again so it's only about the first 10-15 minutes that you arrive. We had no issues or surprises with this unit