Over all we had a pretty good stay despite arriving to an unclean apartment. Lizzie was very responsive and informed us that her housekeeper forgot to clean the property after the previous guests left. Food was left out on the counter and the garbage smelled. We ended up washing the linens and cleaning up rather than wait for her housekeeper to come and do it Lizzie quickly responded, and brought down brand new linens as well as 2 bottles of wine as an apology. She was very accommodating!