Vincent and Sofia were great! They were always on top of communication with me and the space was great overall. As other reviews shared getting in was a bit of a hassle but after going through it once, you get the hang of it and it’s easier without all your luggage. The location was amazing, literally STEPS away from the cta, and a quick walk to Wholefoods, target, and other cute local shops/bars/restaurants. Great neighborhood and area.