I was asked to leave because my license was four days expired, even though I was allowed travel in a plan with the same license. Check in staff turned me away after a long day in the late hour. Then Freehand reached out the next day to tell me that turning me away was the right decision then apologized - confusing and poor customer service. I was forced to wonder the streets of downtown Chicago at 11PM looking for a hotel that would allow me to check in and fortunately a local hotel with a better reputation allowed me to check in.