Lara was communicative and followed-up fast/responsive. The check-in/out instruction/process was also very straight forward and smooth. The space was large as pictured although the set-up was a little different when we arrived. My family complained a little bit about the neighborhood although I did not mind it. Parking was great, we did not need to park in the back, safer and easier to park out front. My only concern was cleanliness. The place was very dusty which made our stay very stuffy.