This trip began great. Easy check-in, responsive host. Then we found the sheets were dirty, bathroom is dirty, and our host is unresponsive when the lock is jammed and we are locked out in cold weather. Ended up having to pay for a locksmith & host refused to reimburse & was unprofessional when we had to reach out to corporate. The locksmith alone was over $400 and all because of no direct line to the host.The train was very close by so you could hear it- nice for transportation. Overall would never stay here again.