I have been using airbnb to find place for my vacation many times. This is the first I am so disappointed. The story is as below..
We had no heater for the first night and we let the host know on the very next day in afternoon. The host said she will check it when she gets back which she never did. Over almost 7 hours, she didn't even give a single word until we asked her again. She said she doesn't know how long it would be for her to get back. So she asked her son to bring two heaters to the apartment due to her malfunctioning original apartment heater. Those heaters brought by her son caused the power went off. Could NOT reach her through any way, we called, left message, texted.. Living in the house without electricity is having safety issue. We had no choice but to move out around 2 am in the midnight. She should be more responsible, responsive, and reachable. She should care more of those who trusted her and chose to live in her place. What she did was irresponsible and putting us in the dangerous situation, living with no heater and then no power, and move out in the midnight...
After this, we requested refund for the 2nd night because we couldn't live in the place with no power. She didn't reply to our request which again shows her irresponsibility.
Do think twice when you are planning to stay in her place.. What happened to us might likely to be your nightmare as well.