Natalie and Ben were incredibly sweet, accommodating and so helpful! This was our first time using airbnb and as a family of 4, we were somewhat trepidatious. Natalie was great and provided a ton of information, including family friendly things to do with our kids. It was raining when we got there and she even provided us with umbrellas and offered to help us get the kids out of the car. The next day when we couldn't find parking, she moved her car. Their house was great and I really recommend staying there!