Seth and Mike were great. My parents were the first to arrive and Seth and Mike made them feel more comfortable. The place is very spacious and clean and can accommodate many people comfortably. They had lots of information about Chicago readily available within the apartment as well. The location of the apartment takes some getting used to, especially at night, but we encountered zero incidents with anyone. The nearby block may seem unsafe, but everyone there keeps to themselves. We had luxury/foreign cars parked in front of the apartment for 4 days and had no issues. Great value for the location that was only a 5-7 min drive from the downtown core. Cheers.