I have stayed in about 30 Airbnbs over the years, and this is the only one where I had trouble with the hosts. First, they had an autobot responding. I reported a specific question as soon as I arrived— the toilet was clear but not flushing and about to overflow. I kept receiving nonsensical responses. Two different numbers kept texting me. We left to go get dinner (and find a working bathroom to use), and then I received texts saying they were sending help and could we please come home to meet the service provider, and then more texts saying no one was coming and they were sorry for the inconvenience but they hoped we would understand. I’m very understanding, but we *did* need a functioning toilet from 5pm to 10am as we would be in need of its use at least several times.
The apartment was great— clean, uncluttered, and in a walkable neighborhood. But I would never get another place with these hosts. It’s definitely not two college students living locally who are responding.