I booked this property for family visiting from out of town and notified the host when booking that I would not be staying at the Airbnb which he said was not a problem. He was great at first regarding communication before check-in. However, the property wasn’t clean including bed linens with hair and leaves on them and kitchenware dirty enough to write on. While he initially addressed some of the concerns, when we notified him of additional issues he acted put out by us and suggested we stay in a hotel next time. Airbnb was great in resolving the issue. We provided documentation of the unacceptable state of the rental and they provided us with a full refund while helping us try to find clean, suitable lodging for the remainder of the trip.