Erica was super friendly and prompt with any questions we had. I do wish that we would have known about the musky smell of the basement, as I personally am sensitive to smells and have an allergy to mold, that said it is a garden level apartment in Chicago. Everything we could need was available, except I wish public transit was at a more easy reach. The bed was comfortable and made for a goodnight rest, however if I were staying longer than a few days I might find something with a better location that didn't feel so unfinished (the cold water knob didn't work in the bathroom) and just pay a little more.