I booked Mike and Caitlin's basement for staying two nights while I am visiting my aunt in Chicago. The place is under a basement and you can go to their backyard to check-in. It has the privacy that many guests including me may look for. Mike welcomed me when I checked in and the check-in is easy. The problem we faced is that since the weather changed and it was very cold and the pipe may become frozen. Mike asked me to keep water running instead of informing me to find another place. Initially I thought that I can live with it but later I found that the water dripping is very annoying and the room getting cold. Also, I tried different options to see if I can reduce the humidity of the room as I was asked to keep the bathroom to living room door open. I asked to have a full refund and booked another Airbnb but they insisted to keep the cleaning fee. I feel that I did not do anything wrong and I have kept the room almost untouched. It later become a nightmare for me.