This unit was not even close to cleaned: there were blood stains on the bedding, every towel had numerous long black hairs on them, the bathroom had hair all over it and stains on the wall. The kitchen had dust and crumbs all over the floor and a pile of dirty paper towels on top of the fridge. Curtains are stained in the living room, it was just not at all clean. The listing said "washer and dryer" in the unit amenities section, but it's shared laundry in the basement. The gym was listed as a shared amenity, so I don't know why they wouldn't put the laundry there too. It seemed like predatory marketing. The ZenCity support chat was helpful enough, but the condition of the unit versus how it was marketed is not at all aligned. You can't turn the thermostat above 72(it's controlled by the building management) which was not enough to keep the unit adequately warm at least with the weather that occurred during my stay. Would not recommend.