Upon entering the property It was warm and appeared to be clean. Once in the room I noticed stains on the bedding I contact property manager who responded back rather quickly. Nevertheless things quickly when from bad to worse once I went into the bathroom a notice a urine stained toilet at which time I sent the property manager a message explaining my discontentment with the unsanitary condition of my room. At which time she explained it would take almost a hour for someone to come fix the issues. I felt this was unsatisfactory customer service. I felt it necessary to involve Airbnb customer service. I sent a photo and video as proof. At which time Airbnb contacted the property manager and explained the situation. The property manager could not offer another room so my booking got cancel. Which was a major inconvenience. The room should be clean from the start. I wish things could have worked out differently. Hopefully ,the property manager will make the necessary changes to accommodate the next person to book with this host.