The location was excellent, the Blue line and bus 66 were within a short walking distance, bus 66 took you downtown in about 10 mins and 25 mins to the Navy Pier. Lots of restaurants, drug stores were pretty much down the block. People were friendly - one couple even invited us to follow them to Windy City Cafe when we were looking for a good breakfast spot. The neighborhood is clean and VERY quiet, which took me by surprise for an area that was in the city. I actually found out my cousin used to live one block over and she said she loved the neighborhood. As for my accommodations, it was as described. You're not getting a 5 start hotel but it did contain all the comforts of home and I also thought it was tastefully decorated. It does need some remodeling IMO, however, Nikkole mentioned that and the stairwell will be taken care of when there's availability between bookings. There were some minor things: sheets left in the dryer, the air cleaner filter needed to be replaced and the back bedroom smelled like smoke (for the record, I did not contact Nikkole about the last 2 items). My group did end up leaving a day early as we connected with some friends to stay with in the suburbs. Nikkole is very responsive, thorough, and detailed. If you have a concern, she responds right away.