Tuan was a very helpful host. He communicated well with us. Unfortunately the guest suite we were staying at didn’t have heat (it usually does I’m sure but his furnace broke down) so our first night was very uncomfortable. He provided heaters for the 2nd night but one of the bedrooms would not warm up. So my sister, her baby and I had to share a room. Which wasn’t a great night either. I think this was out of his control and could happen to any host. But I did except a larger discount than just $30 (although I appreciated it regardless). Overall we had a good experience but I can’t leave a 5 star review for somewhere without heat. To his credit he was working on replacement parts from the minute he found out the heat wasn’t working. I’m positive it’s fixed by now.