Tracy was kind and professional, but I did find my immediate and lasting reaction to be one of disappointment: the photos do the place more justice than it deserves and the amenities are misleading. For example, "breakfast" was a few boxes of cereal/oatmeal and a banana on one day, the Wi-Fi didn't work well in my bedroom when I first arrived, and the laundry machine required $1.25 to operate. The front area featured in the photos was off limits as a rented room (which the advert notes may happen) and the (unpictured) kitchen was cluttered and dark (but clean). Five stars on customer relations, but the place simply didn't meet expectations.