Sebastien was great with communication and checking on when I was coming into Chicago. He was there when I got there and explained the space with me. Very friendly and welcoming! The bathroom was very nice and clean and so was the room that we stayed in. Only negative thing I could mention is how uncomfortable the bed was -- it was a pretty hard mattress. But this may be what some people like -- just not me. The location was absolutely great, very cute part of Wicker Park with several restaurants and coffee shops close by.