Bad check in experience: Upon arrival, I noticed that the unit still had dirty sheets and towels; it hadn’t been cleaned from the prior guests. I contacted Heather and she got in touch with the cleaning person to come out. We intended to take naps, but we had to vacate the property so the cleaning person could clean, which was marginally completed 2.5 hours after the check in time.
This apartment is still not clean: We eventually had to come back while the cleaning person was present. During the cleaning process, I noticed that the duvet covers were not changed. I brought this up to the cleaning person who said she “only had clean sheets, not duvets”. I again contacted Heather, because in my mind, people still sweat, sleep and have sex on duvet covers. Fine, don’t wash them regularly in your own home, but when you don’t know what random guests have been doing, you wash all bedding. Heather said “it wasn’t standard to clean after each guest and she has them washed 2x a month and/or as needed”.
The cleaning person did the bare minimum. The fridge and microwave are filled with caked and crusted food. We had to run the dishwasher after realizing there were no clean dishes from the prior guests. Cleaning person did not thoroughly vacuum; we are wearing our shoes or else stuff gets stuck to your feet.
There were no trash bags for the kitchen. The cleaner asked if she could use a grocery bag I had and and didn’t even explain why nor did she restock them after she couldn’t put a liner in the trash can. It’s clear there is no attention to detail and that there isn’t a checklist of things to complete, inventory and restock.
Broken bed: Another guest complained their mattress was sinking into the middle. We lifted the mattress and saw the support structure had collapsed and there were screws on the ground; not sure if it was assembled 100%. Maybe not the owners fault if a prior guest didn’t inform of damage, but it was just another annoyance to add to the list.
Aesthetics: The apartment definitely looks better in the pictures than in person. We noticed several “nicer” pieces of furniture in the pics bad been swapped; the dining room table had a piece of unmatched plywood inserted into the middle of to act as a “leaf”.
The dishwasher isn’t mounted and is wobbly, so there’s a note telling you to close it appropriately. Why not get it mounted appropriately?
This is an older apartment without central air: Two of the rooms have window A/C units so you can’t really sleep in and block the sun if you want AC. You’ll have to leave the curtains open some for ventilation. There is no AC in the kitchen/dining area or living room; only in the 3 bedrooms. It gets really hot in the common areas in the summer; we found ourselves running back to the bedrooms just to not sweat.
Overall, this apartment needs more engagement and attention to detail from the owners. For example, the unit sleeps 6, yet the coffee maker is for 1 person. We had to run it 4x each morning. The bedding pillows are so flat, you have to stack 2 to get the equivalent of a dingy pillow. Then there aren’t enough pillows for everyone to have basic head support. I noticed the prior guests even used the pillows from an unused bed.
There’s a random hotel fridge in a corner that isn’t even plugged in. Putting some thought into making the place a bit “cuter” and reasonably comfortable would go a long way.
I’d also recommend more accurate/updated pictures in the online listing.