Pros:
Location was ideal and enjoyed the outdoor space, unbeatable skyline views.
Very close to everything you want and need i.e. public transit, restaurants.
Free long term parking in the garage space was convenient.
Matthew was easy to contact and addressed any concerns quickly.
Cons:
There’s quite a bit of noticeable damage*, likely from other guests but nothing that was a significant hindrance to our time there.
(*Back door handle was broken, bedroom door lock broken, automated garage door lift was broken, master bedroom window was broken/permanently open, rotted wood on the deck, various surface damage/holes in the walls, etc)
Only thing to note was that the cleaning crew showed up at 7:00am, pounding on the door and eventually managed to get inside — even with the doors locked. They claimed that they were not made aware that that the check out time was 12:00 pm. It was a very awkward way to be woken up and we left shortly after.
All that said, with some minor repairs and more coordination with the cleaning crew, would recommend the experience for future guests who want to make the most of their time in the West Loop.