This was my first visit to Chicago as well as my first time using AirBnB and it was amazing. Wes and I were in contact and he made it apparent that my satisfaction was his number one priority. Even before we arrived Wes sent videos of how all the gates and security codes worked to get into the property and that was beyond helpful. When we entered the property there was a personal note written by our host explaining again how everything worked in the property as well as a warm written message. Everything inside the property was clean and accommodating. We also received periodic texts from our host to make sure we were doing well and if we needed anything. Wes went above and beyond what I expected and I will definitely recommend his service to anyone and everyone. He helped make our stay that much more special.