Rachel was very communicative and helpful with checking in. We were a group of 4 adults and 1 two year old and we had a comfortable stay. My sister did not complain about the sofa bed so it must have been good! We didn't stay in much but made breakfast both mornings. The kitchen was well equipped and clean. From the research I did, the location seems to be very convenient in terms of public transit, but it was so cold that we decided to drive everywhere. Parking outside the garage was not an issue at all.