Scott was quick to reply to our messages. Check in and check out were simple and straightforward. Our only bump was that we were quite chilly with only one comforter on each bed. We requested some extra blankets approximately 2 hours after our arrival but were unable to set up a bedding drop-off until the late afternoon of our last day, making for two cold nights. Other than that small hiccup, Scott's communication was great and we were very comfortable and enjoyed our stay.