Emily made my family feel welcomed from the start. She made herself very available to communicate and give advice. She went out of her way by leaving a highchair and pack and play for my one year old daughter so we didn't have to haul it from two states away. We were very impressed with the cleanliness and coziness of the space, very well decorated and comfortable. We were happy to see so much thought into little details...the travel guides, snacks, welcome message, house manual. We would absolutely stay again if we find ourselves in Chicago!