Great location, quiet. We were there over a holiday weekend so we never noticed any noise from the Daycare above. Small two bedroom flat. We didn't need any more space for the two of us. Immediate response when we asked for the WiFi code. Never had any issues so no need to contact Caroline outside of that. We would recommend this spot to anyone. 1 mile walk to Wrigley Field, which is where we spent most of the weekend.