Place was clean and nice. Basically all I can say. The pictures did not match the listing which I felt was false advertising. It was a much smaller living area. There were 3 of us and figured the couch was big enough to sleep on. It did not match the photos in the listing and definitely was not big enough to sleep on. We ended up buying a inflatable mattress which barely fit on the floor in the living room and we left there. I contacted Sonder and had a live chat where the contact said they would reach out to the Chicago contact to see if there was anything they could do. Never heard back. Although this was irritating, it was NOT the biggest issue. The elevator was not working. We got constant texts about this which stated best way to get to our room was via the stairs - no kidding!! We were on the 4th floor, doesn’t sound too bad right? Well the ceilings are very high, thus the stairs were basically like climbing 8 flights. After walking around the city all day, this was rough. Met some folks on the stairs one day who were on the 6th floor. Imagine climbing these with luggage!! The message from Sonder stated that they were working with the building maintenance to get it fixed. This was a Sonder building. It said so on the door so not sure why they could not do more to get this fixed. Judging from the sign on the elevator it looked to be out for awhile. Some nice person left water bottles on one of the stairs to help make it up to our floor lol.
One other note- the outside door had a code to get in but was left unlocked during the day. One day I came down and there was a man standing with the door open. Seemed to be homeless. Felt a little unsafe to be honest.