Please DO NO STAY HERE!
First things first, they have all of these rules and guidelines to try to charge you extra but they do not even clean the place properly and nothing follows suite with the information you are giving after booking.
1. We arrived early and needed to check-in to drop our bags off. They tell us we can pay an extra $75 to drop our bags off but the cleaners have to continue to clean so we can’t stay. Understandable, we pay the extra $75. They tell us we can access. Get there no cleaners to be found and the place is already “cleaned” we notice the air is not on but figure it may be set to come on at 4pm, the checkin time. We had ants and bugs in the restrooms, dirty socks under the bed.
2. We get back at around 6 from the mall and air still isn’t working. I read the directions and contact them because it’s not the same system as what is giving in the instructions. They WILL NOT TALK TO YOU ON THE PHONE. I ended up texting someone and they gave me a code to use. Code didn’t work. About 2 hrs go by and I’m following up because it’s getting hotter and hotter. The following 2 days were scheduled to be 90+ degrees so I wanted to make sure this got taken care of. They stop replying. I tired calling again and his rude self texted back, “what’s the issue?” Like he didn’t know. I tell him the code didn’t work and he gave me another code with a LIST of things to try like we aren’t paying good money to stay here and we are not the maintenance ppl. Still didn’t work. We leave and go out, come back and still hot. Kept trying to contact him and he turned his phone off or blocked me. I even spend the night while we are out on YouTube trying to find a fix. Tried to open windows to get the night breeze and found a window already slightly cracked like the air has been not working and the window was full of bugs too.
3. Woke up the next morning. Kept trying to contact him and he never responded to me. I called Airbnb, who were awesome, and they helped but Ben would only reply to my sister’s husband by text after I got Airbnb involved.
4. After getting Airbnb involved he finally sent my brother-in-law a text saying they’ll TRY to get someone over to see what’s going on.
5. Almost 3 hours later a gentleman comes in and see that a fuse was blown and changed it in 5 mins. Said if he’s known that night prior he could have came then.
6. I spent the first half of the day on the phone w/ Airbnb and finding a new place to stay.
7. If you all are looking for a perfect location. W/ a beautiful and clean home, please try Jared and Amanda’s property. They were so sweet and accommodating. Let us checkin early to drop out bags without any fee and when we arrived the cleaning crew was ACTUALLY there working.