Although the customer service here is great I would not stay again. The parking garage is about a block and a half away from the hotel so during bad weather it is a pain to have to walk to. There is a closer parking garage but it is not associated with the hotel so you can’t get in and out without paying again. We had to switch rooms in the middle of the night because the pipes from the room above us was pouring sewage water into our bathroom. We came back from a night out to our entire room smelling like piss and our bathroom floor covered in dirty water. When the upstairs room would flush, it would pour their toilet water into our bathroom. We were promptly switched to a new room however, which was much appreciated. The rooms are much smaller than the pics make then seem. I would only suggest to a single traveler. There is no good spot to put luggage in the room. All the room has is a small locker which cannot fit a rolling luggage bag so all of our stuff had to be laid on the floor. The bed in the 2nd room we were given had the bed squished against the wall so my friend had to climb over me in the middle of the night to use the bathroom. One of the worst parts of the room though is the AC! When we arrived it was set to 72 which is way too warm so we moved it down to 66. Then down to 62. The AC cover opened up but no air ever came out. The room stayed at 72 or warmer all night. I couldn’t fall asleep because I was sweating. And there is no ceiling fan or standing fan in the room. Overall I give the customer service a 10/10 but the rooms I give a 3/10.