Melissa was very responsive at first. After booking her place I received a message immediately. Melissa said she'd contact me 24 hrs before checking in to go over everything I needed to know. Before we hit the 24 hr mark I had a question I messaged Melissa. My question went unanswered. When I didn't hear from Melissa 24 hrs before check-in I messaged her before boarding my flight. When I landed there were no messages from Melissa so I tried calling her and the number was not in service. I called Airbnb and told me they were going to try and contact her as well. I was stranded for hours waiting to hear from someone. Airbnb gave Melissa my phone number and she did not call me. She did message me 2 hours prior to check in, but at that point I had already found alternate accommodations. I didn't appreciate her not doing everything she could to get ahold of me. She left me stranded in Chicago with my luggage waiting for hours.