Great communications before, during and after. The apartment itself is a fabulous unit affording all that was needed for our 1st trip to Chicago. Jason and Missy had left wine, beer and chocolates. They also provided a welcome card with a recommendation of the architectural tour....we did it the 1st day and were not disappointed. They also provide a really useful and comprehensive guide of local places and recommendations in the city itself. The house is close to public transport, in a nice quiet street. We never had any issues and would recommend this place as a great base to explore Chicago. In fact I will,be telling everyone about it. Thank you Jason & Missy!!!