Location: GREAT!! Great spot if they're going to United center. Near lots of restaurants and West Loop!
Big space, overall I felt like the pics didn't do it justice!
Safety: felt super safe! We didn't get any noises from above or outside.
We didn't have to reach out to the hosts during our stay but the communication before and after was great. Everything was clearly laid out, instructions for checking in and out were easy to understand, and wifi password was provided through the app which made it so easy to connect and was fast!