We had an excellent stay on our recent trip to Chicago. The unit was clean and quiet, and we had fun looking through all the book titles! Our favorite part was probably the steam feature on the shower - great after a day of sight-seeing! Transportation into the city was easy - we took the bus, train, and Uber to/from the unit at different times during our trip. Patricia was always very responsive to messages and went above and beyond to make sure we had a good stay. I would definitely recommend this unit and would stay again in the future.