Communication was always immediate as it appears there were 3 people available to respond. My daughter had a 2 day event at Illinois tech where she stayed, and this location was well less than a mile for me to travel back and forth. Room was warm, even though it was down to 25 degrees outside, clean and bed was comfortable. TP was even soft, telling me they weren't cutting corners on costs. Kitchen appliances were modern, TV in bedroom was a good size. I did have an issue with having to enter the door codes multiple times to get in. And carrying a 40 pound suitcase up 2 long flights of stairs was no fun. [But bringing it back down the stairs was so much easier.]
I plan to stay here over the next 5 years while my daughter attends Illinois Tech.