Roseanna was so nice and replied quickly to any issue we had! We accidentally broke one of her mirrors and she was very relaxed about it and just had us send the money to fix it. The apartment is up two flights of stairs so be prepared for that, but its a quiet neighborhood with quiet neighbors too. However, not all the beds were comfortable, and the rooms are pretty small. The only real complaint I have is the smell in the building, and the air quality is not the best.