Nikkole was great at communicating and offered to help if we needed anything. The neighborhood is beautiful, safe and walking distance to restaurants. We were given a code to access the apartment and it was super easy. The apartment’s living and dining area are beautifully decorated. There were clean sheets and towels. Bear in mind that the building is a “fixer upper” that has not being fully renovated. The outside of building has peeling paint, and the entry carpeting needed serious vacuuming/cleaning and Nikkole said that they have been trying to find time to replace it. I wish I was aware of this beforehand, or at the very least, seen pictures depicting such condition. The kitchen and bathroom are dated but clean. As are the walls, molding, floors etc. There is a moldy smell and slight dust that left 2 out of 3 guests with stuffy noses (allergic to dust). I will say that the home did have many air purifiers but unfortunately it won’t help sensitive people.