Host had a lock/ key malfunction and screamed obscenities at me on the phone while I was trying to ask for help. Mindy cursed me out, told me to “f* off”, told me she didn’t care if I got in and I could “find somewhere else to f*ing stay”. Tony was a nice guy- Mentioned that they had recently replaced the lock for the same issue. He handed the phone back to Mindy and she denied they ever had lock problems and screamed more obscenities at me. The whole exchange was bizarre to put it mildly. I had stayed at their locations in the past and never had any issues. This all happened in the middle of the night in 20 degree Chicago weather. Imagine being screamed at for half an hour by this lady for absolutely no reason at all.