We loved the convenience of staying at the Freehand. Right in the heart of everything downtown has to offer. Super convenient to Michigan Avenue. The coffee shop wasn’t up and running but the lounge area seemed great but very much has a bar scene at night. So if you were here on business, you couldn’t expect to get work in the lounge area at night only during the day. The bed was comfortable but the room was smaller than expected - I would imagine we just had the standard room, we didn’t choose to upgrade or anything, although we had the option. Over all, we would probably stay here again and enjoyed our stay.