Zencity lacked communication and sense of urgency when we arrived and couldn’t get into our airbnb because the lock box wasn’t working. A neighbor in passing had said that the girl the day before was having the same problem and couldn’t get in which means that this had already been a problem that wasn’t fixed before we got there. Waited outside for an hour messaging and calling and not getting replies. If it wasn’t for a neighbor who lived in the building, we would have been outside for a lot longer. Once we got in, we couldn’t leave because we didn’t know if we could get back in which isn’t cool. Had to wait another hour before they finally got someone out to the fix the problem. The place itself was okay, in a decent area with lots of stores and restaurants around. First time using Airbnb and I was disappointed by the customer service skills.