Anne was very pleasant and responsive to any communication we had with her, a good thing since this was our first Airbnb experience. She left doughnuts as a welcome and made an extra key so our adult son could come and go as he wished. The photos were a good depiction of the living room and kitchen/dining area, but we were quite disappointed by the bedrooms and bathroom, most notably the shower/tub (although towels were clean and plentiful). One bedroom had no AC or working fan which made it uncomfortable the first two nights. The other had a noisy AC unit. Because the was no place to put our glasses, book or phone and one had to exit the bed at the end, my husband slept on the couch for 3 of the 4 nights. Cleanliness or lack of it was not a major problem but could be improved.