I wish we had the same great experience that most have mentioned in their reviews of this place. Unfortunately, I have to go with the same perspective and concerns as K. Melodi’s review back in December 2020. First, the decor is amazing, attention to detail was great, and location was good. You can tell that artistic thought and love went into the set up of this unit.
We chose this unit because we needed to be close enough to downtown for my wife’s medical procedure. I made D & B aware of our reason for coming right after we booked. We planned to stay a whole week for her initial recovery. We left a day early (never did that before).
We had issues with the temperature at first (which the hosts corrected very quickly), then we had issues with noise from the above unit. It is made clear in the listing that there is a unit above, and we get that some noise is inevitable. But it was so loud that it was difficult for my wife to sleep while she was healing. On the 5th day, a new group arrived at the above unit and they were very loud. I contacted D & B and they told me that they did not list this unit as a “Convalesce Unit”. I never said it was, but this comment came off very insensitive. We were just asking for them to help manage the noise from the new group upstairs. We also had our service animal with us, and it seemed like that was frustrating for D or B, or both. They asked initially if the animal would be with us all the time. We don’t have to define what and where this animal performs it’s job, but I gave info anyway. That’s another thing, they always respond with “D & B”, so don’t know who you’re actually talking to. Very impersonal.
Lastly, there are cameras, motion detectors, and little notes all over the condo that remind you of what you can’t do and how you should treat their stuff. There are paper notes everywhere…even the dish soup. The camera that’s in the entry way is inside the unit and can pick up voices, which means they could listen in on you at any time and you wouldn’t know (very intrusive). The motion detectors (not sure of their use or if they work) in the living room and bedroom are just weird and should be removed. All of this shows that the hosts don’t trust their guests. To be honest, I get the impression they’d rather not have guests. Also, the couch is worn out (very uncomfortable due to over use) and the beds in both rooms are on wheels and move and squeak due to the basic metal frames and lack of support boards under them.
I know I said a lot here, but we were impressed by all the great reviews and the amazing pictures, which is why we chose this unit. I just wish we would have been communicated with in a more respectful ways. We left a day early because the noise was too much and we just felt uncomfortable at that point.
Now, they didn’t have to but it would have been nice to get a well wish about my wife’s procedure. It would have meant a lot. They never mentioned it nor gave any well wishes to what we were going through. Once again, they didn’t have to, but a great host would have. Unfortunately, we just felt like a transaction. Disappointing. This is the first time we’ve ever left a less than great review and wrote any more than a paragraph.