Thomas promptly responded to inquiries about the apartment prior to booking. He was very accommodating, arranged a pick up place for our key due to a late arrival. Our days were busy, so we didn't spend much time at the apartment. Unfortunately, because of our schedule we didn't meet Thomas. He did stay in touch via text offering any assistance we might need. The apartment was comfortable. Location was very convenient as we were visiting our son in the area. Nice street with a mix of apartments and lovely older homes. Within walking distance to lake, food, college and train.