Nicole was pretty good in communication though she was not residing in that area. Main concern was the parking and awful beds. Everyone of us had back pain hence had to cut short our visit to Chicago. Basement was pretty cold and upstairs was very hot. Water leakage in one of the basement bedrooms and yes some one upstairs keep walking and we could sleep because of the disturbance added to it was wobbling head boards of the beds.Made it even worse.House was pretty clean though.