Cheryl is a very good honest - communication was on time and check-in/ check-out was very smooth. The place has an excellent location and has easy access to restaurants in Wicker Park. However, the cleanliness needs to be improved - our experience was a bit different from other reviewers. I had bug bites that can wake me up every night for our two nights stay and my thumb ended up swollen for 3-4days. The place is located at the second floor - the floor is a bit tilted (we tested it using a pen), probably very common to old constructions.