Warning!
Before you book just know that the process to gain check-in instructions are a NIGHTMARE. If you aren’t Tech savy forget about booking here.
You’re absolutely held hostage from the company that rents these units out. Completely unfair to the renter vs landlord.
This is NOT owned by a homeowner.
They give you whatever unit is available.
Normally the prices of an air bnb is simple. After you pay they give you full instructions to gain access through an email or text.
The process is usually simple like a key box or something easy.
Sonders is the company that owns these rentals and has a protocol for you to gain entry into the unit. You must follow otherwise you can’t get it. Period. You can’t cancel your air bnb neither, no refunds.
Their protocol is as follows:
They send you an email three days prior to arrival.
In that email you have to create an account with them immediately. They force you to download their app to gain entry.
You then HAVE to upload your identification, both the front and back. After that, they have to verify your ID is real by using their face recognition program. Good luck getting that to work. Only took about 10 attempts, myself and my girlfriend and a lot of patience.
After that you have to verify your phone number.
Can we just stop here and say that you still don’t have instructions on how to get checked in.
After that they make you fill out another form with your full name, DOB, email, phone number, home address and create an account for a second time.
On the day of your arrival they give you times to check in. Ours was at 4:00 pm.
After everything we created, we still didn’t have check in instructions so we were forced to call Sonders hotline directly and speak with a representative that was in another state to gain access.
The place itself was nice. Average beds, couches, furniture. Nice views of the street. Place did have a lot of fruit flies but it wasn’t to bad.
Would I go back, I can’t answer that. Maybe.