Among other shortcomings: The promised welcome kit was missing, the extractor hood in the kitchen does not work, some windows do not open, etc.
But on top of that: communication with Zencity was really poor. Zencity staff wrote emails without saying anything and procrastinating to find no solution.
This is the first time in 10 years at AirBnB that I have written a negative review. But the Zenzcity company definitely deserves it.