The hotel was tiny but we made it work! Everything was clean and the people were very nice When I checked in with my service dog and everything was smooth. During check out I was told I was going to be charged a $100 cleaning fee for my non Shedding service dog which is actually illegal. I had to argue with the lady at the front desk about it. Until she then said since I booked through Airbnb she wouldn’t charge me this time. But I you come back and book with the hotel I’d be charged. She said it’s on their website that they charge cleaning fees for service dogs so I am going to report them. This is NOT allowed. Nor did I appreciate it along with not being told from the beginning. Again. Hotels are NOT allowed to charge a cleaning fee for SERVICE ANIMALS. Look up the LAW! You can be sued.
Here straight from the ADA website:
They may not be restricted to “pet-friendly” rooms.
Q12: Can hotels charge a cleaning fee for guests who have service animals?
A: No. Hotels are not permitted to charge guests for cleaning the hair or dander shed by a service animal. However, if a guest’s service animal causes damages to a guest room, a hotel is permitted to charge the same fee for damages as charged to other guests.