Julian was responsive and helpful. He answered all of my questions. The room looked modern. My private bedroom had a bathroom attached. Streaming service was available on the TV. The room was clean with no bugs. Julian provided travel toothpaste and soap. Its the little things that count. The towel and sheets had a high thread count. The material was not cheap and very soft to the touch. The comforter was thick and soft. It felt like I was sleeping on a cloud.