The heater didn’t work. The room was not clean. The hook to hang a towel was broken so we had no where to put our towel for showering. There was no mirror in the room to get ready. The bathroom had a tiny ledge that wouldn’t hold curling irons, hair dryers, or much of anything else. The toilets were not working. The bell hop was extremely distasteful when he asked if we wanted to check the toilets to see if they worked in the new room. There were insect cocoons inside the windows/ I have pictures. It was a very big disappointment.