Wasn't able to meet Lynne but was able to meet Ron when we showed up to our reservation early. Was very accommodating and we were able to drop off our stuff in the room. Bathroom and room was clean with towels and toiletries provided as well as a generously stocked mini fridge with water and soda. Sofa bed was a bit springy but after walking around all day and tiring out, you don't even notice. Location is walking distance to a lot of shops and the Red and Brown line. Overall, nice place to stay in a neighborhood where we felt safe walking home and night.