Karen does a great job of communicating during the reservation process, before and during the stay.
Apartment was a very comfortable, clean place for us and our adult daughter to hang out together. Kitchen/dining area was a plus. Nice, homey touches like the breakfast food and staples that Karen stocks, kitchen equipment, plenty of towels, earplugs/eye masks. Beds are comfortable. Didn't get to use the pleasant back yard, but looked like a nice place to relax. The only drawbacks were the very steep two flights up the apartment (daunting for less able folks) and the difficulty getting out of the high clawfoot tub/shower (tricky for shorter folks).
Area was surprisingly quiet for being that close to Lake Shore drive, though there were a number of helicopters overhead. Apartment is just a few blocks walk to the Red line and close to several buses. Divvy rental bikes on the block. Street parking is a challenge, but we found a space across the street and kept our car there for our four day stay.
We would definitely stay there again if in the area.