LaToya and her team was an amazing host. At check in, the door had jam due to a malfunction NOT us or host fault. We contacted them quickly and within three minutes they had came out to help us with the problem. We were in town for a music festival and the other guest staying in the unit under us was as well ! Very close to downtown, but as well felt safe in neighborhood since it was tucked away in the cities. LaToya was very accommodating, a friend who was also coming to town had her Airbnb cancelled and I contacted LaToya requesting permission for her to stay along with us. With the acknowledgment and paying LaToya the fee there was no problem and she responded very quickly. Great service! Thank you !!