My family and I were visiting Chicago from Virginia and picked up our cousin from Indiana while on the way there. Sam was responsive throughout and esp really helped ease my street parking nerves when we arrived literally the next day. I will admit I was a little confused about where the key was initially but it was quickly resolved and my family had a great time.
If anything the building was being worked on when we arrived, so needed a bit of dusting on the staircase but that’s pretty much all the feedback I have.
The place is clean and was perfect for our party of 5. The location is convenient and I couldn’t have found a better place. :)