We were in town for a wedding and Marie was really helpful and responsive. I had said that we would check out at 10, but after a BIG night having fun at the wedding I realized just before 10 that we were not moving fast enough. I texted Marie at the last minute for an extra hour and she totally came through. What a life saver. I would say that this place is not good for anyone that can't walk up stairs. There are a lot of steep stairs. We originally had an extra girl staying intending to stay on an air mattress, but when I looked at the size of her bag I was like, "no way is that getting hauled up all those stairs!" So she ended up staying somewhere else. The stairwell had a bit of a cigarette smell one day, but you couldn't smell it in the apartment at all. We loved putting our little thumbtack on the big world map she had. The kitchen was well stocked and so was the bathroom with all the toiletries that you would need.