Our stay at Level/369 Grand was solely for location convenience - which is great. Close to the highway, restaurants, super pet friendly, dog park across the street. The space itself is ideal, simple but modern and comfortable. The pots and pans and utensils and towels are of low quality, which I think could be easily improved for a better impression of a stocked apartment and overall stay. As a whole, the building and apartment were great for our purpose (recovery from multiple surgeries), but there are some major corrections needed for long term stays and residents to make it worth the price.
Staff was amazing for the first several weeks of our stay - friendly, upbeat, remembered guest names, housekeeping was always spotless. Sadly there has been a major decline in employee moral and efforts which has become quite obvious to the guests and residents. To the point the staff, who we adore, are visibly frustrated. There have been a handful of building and communication issues - major sewer problems, dog run not kept clean, hallways often untidy, sauna out of service for a few weeks. These are great amenities to have when you can use them. When not maintained for use, this severely decreases value and makes you question the integrity of the building and management. While it is easy to reach staff to discuss issues, they are not prompt in handling them or providing real solutions immediately. As the price increases in the summer months, these issues would not be tolerable.
All of that being said, we did extend our stay due to our needed convenience and the location. If Level/369 Grand correct building maintenance issues more quickly, it really is a lovely building and would be an ideal place to stay - short or long term.