The apartment was very clean and the welcome message was a nice personal touch. Matthew was very responsive and attentive to our needs; we requested for a few items to make our stay comfortable and he got them for us right away. I could tell he was sincere in his efforts to accommodate his guests. Check-in and out were a breeze. The unit has a little quirks you may want to be aware of ahead of time, but it was in a great location for things we needed. I highly recommend kayaking on the Chicago River, which is just a few minutes away from the apartment.