After repeatedly not being able to unlock the door I cancelled the reservation on the night of the second day. At the end of the cancellation process was told I would receive a refund of the cancellation I was informed I would receive a partial refund of just over $1000 and would forfeit $700+ dollars. Went through Airbnb support to get a full refund but was told the host would not agree to. So still expected to receive the partial refund, but when that did not happen, contacted Airbnb again only to be told I did not cancel the reservation. So I be lost $1700.00+ without ever spending a night in the property. Nightmare experience.