Only issue was one of the AC units were not working during our 4-day stay however, I will say I was very pleasantly surprised when Sonder sent me $200 to compensate for the AC problem when we didn't even ask for any refund. The check in instructions were perfect, the staff were quick to respond (if you texted, they were about 24 hours behind on answering Airbnb messages so keep that in mind if you need something). The unit was very clean, the building and location were awesome. Overall a a great stay and we will definitely be back.