the day after my mother died after fighting ovarian cancer for over four years, the ‘hosts’ threw my 88 year old grandmother, myself, and my dead mother’s assistance animal into a snowstorm at night when they learned that airbnb was penalizing them for discrimination against us for having an assistance animal.
this has been my worst experience with airbnb by far, after they learned they were getting blocked from rebooking for the time we would have been there, they stormed into the airbnb and blocked the door, constantly berating us and throwing out our dogfood while we hurried to get away from them. not only did they question my grief, they followed us out to the sidewalk, not stepping away from us when i asked them repeatedly to give us space while i helped my grandmother up and down their icy steps.
the host continued to harass us after we left their property.
they falsely claimed we had the key to their airbnb and attempted to charge $650 for A SINGLE METAL KEY WHICH WE DID NOT HAVE.
after airbnb agreed their claim was bogus they then tried to claim the $1000 deposit for undisclosed damages, for which there was none and airbnb denied their attempt to extort money from me again.
truly miserable people.