I have stayed in several Airbnbs. Every experience was good to great, and I’ve never said a negative word about a stay.
This was the worst experience I’ve ever had traveling, not just with Airbnb. Where do we start?
Door code was incorrect. Minor inconvenience but still annoying. Then walk in. Place was a little gross. Food caked on the counter. Sticky floors and chairs. A lot of bugs on the ceiling.
All of this we could have handled.
What we could not get over was the temperature, which vacillated between 58 and 60. When we turned on the heat, it would only blow cold air.
Kasa’s response and solution? Turn off the air because the building shuts off the heat during this “season” and all it would do is make the space colder.
Cool.
Unsure if they understood this action would do nothing to actually heat the apartment, I then explicitly stated this solution was inadequate. After a lengthy wait and multiple texts asking for a phone conversation, I finally received a call from Mel at Kasa. Mel took their time carefully crafting a lengthy speech that was clearly an attempt to keep my money.
The new resolution? Mel would send a digital gift card for me to go purchase a space heater. I quickly asked for a refund and was told I would have to contact Airbnb to request a cancellation.
Thankfully, Airbnb customer service acted quickly, refunding my money and apologizing for the poor experience. Still no word from Kasa, which is completely fine by me. The only reason I’m recounting this awful experience is to warn other people so they can avoid Kasa and their own future misery.