Brett's place is run by another company, Envitae, which was overly complicated to deal with. There was lots to read and agree to, they wanted a lot of information about us, and they gave us some conflicting information (like whether an extra security deposit would be collected at check-in and whether they would clean or we had to clean when we left). There were lots of rules that needed to be acknowledged multiple times , including no visitors and don't speak to the door staff and quiet hours (and the usual rules of no parties, no smoking, etc). We were a very orderly group visiting Chicago for a conference, but it was unnerving to feel so heavily regulated. After so many persnickety rules, I was surprised that there were two leaks in the apartment. Other than that, it was a beautiful apartment with truly gorgeous views and a great location.