Sonder is located in a great part of Chicago. However, for the price of the stay I did not receive the expected experience. The building and rooms are worn, but functional. Reminiscent of a hostel rather that a $275 a night Airbnb. We were informed there was a plumbing issue in the building that would soon be resolved at check in. In the meantime we were advised not to use water/plumbing. Four hours later there was no update, so I checked in on the issue via Sonder’s app. The representative contacted “the team” and was told the issue was resolved, and that communication had been sent out. I then received communication via text that in fact, the issue was still to be resolved and not to use the water. After presenting this information to the representative via the app, we asked for a refund and checked into a nearby hotel. We saved $300 and have running water at Marriott.