We had a mixed experience at this Airbnb. Unfortunately the place was not clean when we arrived and we lost internet once while working remotely for a week, which was an inconvenience. The hosts were extremely responsive though and did their best to remedy the situation - including refunding the cleaning fee. The hosts have lots of great reviews on here, so this was definitely a one-off experience. Otherwise, the place is exactly as advertised in a great location in the West Loop.