I had the worst experience with Sally. She started off as helpful & communicated. I paid days before I arrived. She couldn’t accommodate an early check in which was fine. After waiting more than 2hrs at the building lobby, I got a message that my paid booking was cancelled, offering 2 versions of reason for cancellation. She said there was a check out & cleaning then it was a leak. Immediately she cancelled (even though she had provided me with access codes to the building & apartment), she became incommunicado & only responded with one liners. She left me stranded in a city I didn’t know anyone, no friends or family. I had to check into a hotel for the night, spending another $150.
While Sally was inconsiderate and unkind about the situation she put me, airbnb was also equally indifferent, offering me a pittance of $160 & a shoddy attempt at finding me a place.
I refuse to accept that I was treated so badly by a host with no consequence . This makes airbnb equally culpable.