Unfortunately our 1 week vacation in Chicago was spoiled by 4 issues:
1) there were big flying cockroaches in the apartment, they were hiding in the heater panel
2) apartment was not clean, we found a dish with brown stains in the closet
3) it was freezing cold in the apartment so that windows were freezing from inside. We talked to the people who rent apartments in this building and they said to us that it is because of the architecture of the building and they can not do anything about it.
4) I sent my complaints with pictures of all above to the support, but we didn’t get any solution from them