The apartment was great and matched the description. The host was responsive and got back to me quickly. However, the host is not located in Chicago and their staff does not have a spare key to the unit. This meant when I had problems unlocking the lock box upon arrival I was basically out of luck because there was no alternative means to get into the property. The host also messaged at me at 1 am asking if I could let someone into the unit the next day to retrieve something. I saw their message after I had already left for the day and explained that unfortunately I would not be available to grant access to the unit until the following day. The host continuously messaged me throughout the day asking when I would be back so I could let someone in. I found this frustrating and another example of why the host needs to have a spare key to the unit so it’s not on the guest to grant them access. Despite this it was a good experience overall. I’d stay here again.