Unusable apartment. We checked into our Airbnb in Chicago at around 2:00pm, and the cleaning people hadn’t come yet - we had communicated with the host and confirmed about being able to check in before the cleaners had come. We dropped our bags, and left. We did not come back until 11:30pm that night, and came back to find that the cleaners had never come. The apartment was unclean and we, obviously, did not feel comfortable staying there. So, at 12:00am we had to book a hotel for the 2 nights of our trip. We left the key and the apartment unlocked per our host’s instructions, and messaged her immediately. We messaged her two additional times over the weekend, and she is unresponsive. We do have photos of the apartment when we found it uncleaned at 11:30pm. We're seeking a complete refund.