Extremely accommodating and professional. The event I was in the city and needed a stay for got rescheduled, and Ashley was quick to allow a reschedule of the stay. She was also accommodating in allowing early drop off of a bag before I checked in. Check in was quick and easy, and the room was very clean and comfortable with a TV, mini fridge and private bathroom. The place is also at a great location in Boystown near a lot of shopping, bars, restaurants etc. as well as easy public transit to the rest of the city. This is the second time I've stayed here, in different rooms, and both times were exceptional stays.