Santiago is a wonderful host. He was quick to respond if there every was an issue and is accommodating to those who need help. The place is indeed cozy and safe with a nice backyard to relax in. The location is in a nice neighborhood and no one ever bothered me. I never felt unsafe walking to the grocery store or the gym. There are bus stops very close, so access to public transportation is no problem. I had no trouble getting around without a car. I highly suggest you give the area a chance, but like any city, be mindful of you surroundings and do not wander places late at night if you are unfamiliar with them.