I was recently looking for places to stay with a group of people and I was charged for something that I didn't accept or book. The owner would not give me a refund on any of my money and basically told me that my money was gone. Even after I told her the situation with Covid -19 and being that its our first time in Chicago with our daughter she still would not see the other side to things. This was very frustrating as I am now out of pocket $300 plus dollars.