Communication leading up to the booking was easy and straightforward. Check in was a breeze, with a keypad for getting in and out. Whole apartment was spotlessly clean. We stayed here for a week in the middle of February and never had to put the thermostat over 65 degrees F. There are some drafts due the older windows and original brick, but the heating system balanced it out and we were extremely cozy. This is a really really quiet apartment. You don't hear any neighbors or traffic at all. Only heard the bins going out and coming back on garbage day and a few people walking by on Saturday night. Not really any good grocery stores in the area...so if you're staying for a while recommend stocking up once at Whole Food or the like so you have everything you need...the kitchen has plenty of space for your groceries and is well stocked with everything you need to cook. Very charming area with beautiful houses all around, the Twin Anchor on the corner for eating out...and the busy Old Town strip about 7 minutes walking away. Only thing I would recommend, if you are sensitive to light when you sleep, is to bring a sleeping mask with you. The ally ways that run behind the bedroom windows are very bright at night (which is good, because it feels very safe), but can make it challenging for light-sensitive sleepers like me.