Cindy was very accommodating & easy to communicate with. The loft is spacious & has amenities like kitchen supplies, etc. We liked the comfortable bed, good AC, great location. The entrance scared me a bit as it is not too tidy & there is a steep stairway to navigate. Another drawback for us was the claw foot bathtub which requires climbing up into for showering with nothing to hold onto. Although we are healthy 60 year olds, we had to use caution. We enjoyed our coffee overlooking the street thru the big glass windows, being able to do a load of laundry & did I mention the comfy bed! Cindy’s recommendations for restaurants were great. We loved staying in Wicker Park where everyone was friendly & helpful with directions.