So, here it is. This was our first time in Chicago. We hit the jackpot with this host and it is not even up for debate. This place is better than advertised. Nothing beat the look on my children's faces when they first walked through the door! The penthouse is stunning. It is spacious, clean, and huge while still very comfortable. The communication was was next level. Every step of the process was laid out in detail and followed through to a tee. The host was even kind enough to give me great suggestions of where to go, what to do, and how to get around to the point that I felt like I was familiar with the area when I arrived. The people at the front desk were friendly and helpful. There is literally a grocery store attached to the building. We only used it for small things for the kitchen (water, snacks, etc.) because the building is surrounded by numerous restaurants. Plus, the place is already stocked with household things that you don't think about until you need them. It is walking distance to everything. The building has a ton of amenities, but the penthouse was so nice we hardly took advantage of them. We spent our days hitting the sites and spent the evenings having fun just staying in with our spectacular views of the city. There is no way I can step back in Chicago without utilizing this host.