Check in was easy and I was able to check in without anyone there to hand me the keys. I didn't get to meet Jane as I was out and about most of the time, but she did check in to see if there was anything I needed. My only minor complaint was the noise one morning. It's a basement room so early one morning the kiddos were up bright and early. Just something to be aware of before your stay. It just happened to be my alarm clock instead. Otherwise, everything was exactly as described. Easy parking right in front of the home.