The house was in a convenient location with easy access to downtown Chicago. We also appreciated that it was baby friendly and the kids loved the large space. However, we had a very stressful check-in process (with the house alarm going off, being stuck outside, the cops showing up), and there definitely needs to be some improvements with cleanliness, appliances working properly, and the yard. Pam apologized and kindly refunded us our cleaning fee which we really appreciated. I also feel that it would be a public disservice if I wasn’t honest about the neighborhood. I’m a minority who was raised in the projects including gang territories in LA, NY, and Seattle—and have also lived in “sketchy/ghetto” neighborhoods most of my adult life that really weren’t bad, it was mostly just people’s racist beliefs giving the area a bad rep. This home is in Englewood, the police felt the need to voluntarily warn us about where we were staying and told us it’s an area with one of the worst crime rates. However, I have lived in worse neighborhoods so I didn’t feel fearful for my life but my husband’s family (who are from small town Iowa) definitely were uneasy. Take this information and make of it as you will as everyone’s tolerance for safety is different. For the record, the neighborhood didn’t affect my rating as we suspected we knew what we were getting ourselves into, but there were no economic developments or investments to this neighborhood whatsoever and nothing to suggest that the area is “up and coming”.