I was in Chicago for work, and wanted to extend my stay by a few days to enjoy the city. I had never used Airbnb before, but have heard great things so I decided to give it a try. The listing made this space look really eclectic, artsy and awesome (no reviews though). Once we arrived, it felt nothing like what we had expected. The surrounding neighborhood was very questionable and there were bars on all windows. The apartment exterior was not well kept. Inside the apartment was a staircase that led to another person's apartment (when the listing was for the "whole unit"). Cell service was non-existent. Overall, I hated to back out of a reservation, but I just did not feel safe staying here so I chose to make other arrangements. Marlene was very responsive and easy to work with in regards to receiving whatever refund she was allowed to give us.