I was very upset because I called before and told them that I needed to work from 4:30 am -9 am in the lobby. I was told everything would be okay. When I went down, I was forced to exit the lobby mid class, losing compensation for several hours. The security guard yelled at me and called me "white privilege". When I tried to talk to the front desk, the girl with the glasses refused to let me see the manager and then threatened my stay when I asked her where the lobby hours were posted. When I talked to the real manager, she apologized profusely for the miscommunication. She was very kind to give me a discount for an extension of my stay, but I am basically traumatized from being insulted and losing future bookings/compensation with my online job (a $120 discount does not make up for 2 weeks worth of student bookings). The staff needs to be re-trained. Only one person out of the 3 during this time was man enough to apologize and make my stay more enjoyable.