Marcel was easy to work with, fast to respond, and flexible with our requests. Our flight landed around midnight and we were able to enter the duplex with ease as soon as we arrived. He even let us store our luggage in a storage closet outside of the duplex after our check-out time so we could run around the city before we had to go to the airport. He was kind enough to check in on us and ask if we settled in okay. The duplex was fully stocked with everything you would need to make a nice meal. He has wine glasses, champagne glasses, margarita glasses, and our favorite-- a decanter. He had waters, beer and plenty of snacks set out for us. There were plenty of hangers, towels, ect.-- everything you would need and more. The internet works seemlessly and the cable/Xfinity was quite a treat. Overall, the duplex was fantastic. So cute and exactly reminiscent of what I would expect a Chicago apartment to be. It was fabulous, decorated perfectly and quite frankly-- I wish I could be living their. The neighbors were a 20-something couple who were very nice and provided us with suggestions on things to do and places to eat which was cool so we were able to really get the experience of what Lincoln Park was all about. I would definitley recommend this place and plan to return the next time I make it out there.