Eric and Beth went above and beyond to help us when our original reservation in Chicago was cancelled at the last minute. They let us check in with very little notice when we contacted them from O'Hare airport. They responded almost immediately to our requests. The location is excellent, the house was just right for us - a family of 2 grandparents, 2 parents and a 6 year old. Having 3 bathrooms was appreciated! We were able to cook meals, or go out to the many restaurants in the area. We would stay here again.