I have never been disappointed in an Airbnb booking until this one. We arrived late at night due to delayed flights; upon arriving we found that the lockbox that held the keys was stuck. I called the owner trying to ask what to do about it. I was told I must be doing it wrong, as it had worked earlier, and there was no way they would be able to come check it out at that time. I understand it was late but I felt there was no effort to figure out the issue. We eventually jiggled it open, but it may be time for a new lockbox.
Inside the apartment was no better. Broken couch (noted in someone’s review from a year ago, so owner did have time to replace). Watered down hand soap in kitchen in bathroom. Dirty rags left in washing machine. Hairs all over one of the beds. Would absolutely avoid, as owner clearly does not care about taking care of this property.