Although I did not personally meet Viviana during my stay, Viviana communicated throughout, and was very polite and welcoming. The description of space is accurate. So, if you are looking to sleep-in and/or are a light sleeper, I might not suggest the space as you can hear the family walking around in the mornings. It worked for us because we have an infant, so we are up early and out. The space is fully stocked with everything you may need, and felt clean. As someone had mentioned on reviews, the shower is a tight space. If you are over 5'11" you may feel cramped in the basement garden apartment space. Overall, good stay! I recommend if you have transportation or will be "ubering" around. Thank you, Viviana!