Cathy is very conscientious. At check-in and a couple of times during our stay, she asked to make sure we had everything we need. The place was very clean. Cathy allowed me to meet her early and drop my bag, since I had an early flight and was meeting the rest of my party for a late lunch. Very convenient to Wrigley -- straight up Sheffield. Nice, quiet neighborhood. Can hear El, but not a problem at all. Sound machines provided and a/c's drown out any noise. Rollaway cot is VERY comfortable for 3 separate beds. Less than a mile to Lincoln Park and lake shore. Do b'fast at Ann Sather's. Sheffield's is a good casual place too.