Lois, she’s great! On time with check-in, very responsive at anytime of the day. We love to cook, so we need a lot of utensils to cook. She has them ALL. The beds are so comfortable, you’re going to sleep like a king, queen, prince, and princess. The t.v is very big and the internet flow run top of the line. Very clean and quiet space. Overall my trip was a great trip, thank you Ms. Lois