Matt was great! He graciously waited for us while we were stuck in traffic and carried my bag up and down stairs to the room. He was friendly and checked up on us the whole time. The room is also perfect. Air conditioned and comfortable. Right around the block is the local L station which allows one to go directly to the loop or make any transfers. The neighborhood is safe. If one isn't from the city you may think it looks sketchy, but I assure you it is a fine neighborhood! There is an awesome Mexican restaurant and record store extremely close to you on 18th St. I would definitely stay here again!