This place is lovely and very centrally located...especially nice is you're right above a Whole Foods. We had no problems during our stay so didn't need to contact Kasa for anything, until the day before we were departing. We wanted an extra hour for check-out (reg time 11:00). When I contacted them, they said it wasn't possible. Fortunately, Mel (female) happened to be in the lobby on our way out to dinner and we told her we weren't happy, we just wanted ah extra hour. She was great and took care of it for us. So, suggest speaking to the Kasa representative down in the lobby if you're having a problem. Other than that, would totally rent this place again.