I arrived to the property around 8pm and found that other people were in the Unit on my reservation. When I called Red she said I was upgraded like she told me in out previous exchanges. Well I didn't remember and my confirmation said a different unit. She seemed annoyed that I called but it didn't surprise me because she reprimanded me in a previous email for asking a question that was already answered. Get to the door to the apartment it doesn't open - I call again and she instructs me how to input a code, OK I'm in. Red arranged for me to park in her garage, which I appreciated but didn't tell me it would coat me anything until the day I was traveling to Chicago.the remote isn't where I'm told to look, I call for help..well Red is clearly pissed off that I'm bothering her. She barks at me that she is busy and I shouldnt call unless it is an emergency. I get the remote and get into the garage but the remote, indoor control buttons won't close the door. I believe this qualify
as an emergency. Red doesn't answer my call, I leave a voice mail and text. It's night time and her garage door is opened to the world. I manually close it and of course get a response after she reads my text and hears my voice mail, because it concerns her. Not a pleasant experience at all.
This has completely turned me off to using Airbnb again. I had already paid therefore had no control over the situation and was treated like a nuisance.