Very nice and easy check-in process, Samson communicated very efficiently with us and made sure we had everything we needed. The apartment was just as described and everything worked fine. Only downside for us was mattress was very, very soft-- this is great if you like a soft mattress, but if you are used to a firmer mattress it may be uncomfortable. Otherwise, great stay and quiet location not far from all the cool stuff in Humboldt Park/Logan Square/Wicker Park!