Matthew prepped us well for our arrival (and exit) and was almost immediately responsive when I had trouble with the code, and when I needed to extend our stay. Had I read the reviews, I would have known that there's not closet/drawer space, but that was the only major thing missing for me. The kitchen could be a little better equipped, but the important things were there. Other than that, the place was super clean. Can't beat the location - and parking was also weirdly easy over there, despite a lot of permit-only streets. Thanks!