We were disappointed with our stay with Staywell. The main issues were 1) check in and out issues, 2) cleanliness of the apartment, and 3) overall condition of the apartment.
1) First, we had an issue with check-in. We had confirmed an early check-in of 1:00 pm (confirmed via message from Staywell), and when we arrived, the code did not work. I contacted Staywell and got an updated code. The cleaner was still in the apartment and the apartment was incredibly dirty. We had to wait for the cleaner to be done and wanted to be patient and give her time, so we left the apartment to give her space. Throughout the stay, there were several times that I had to contact Staywell to get a new key code as the codes were continuously not working and we were locked out. When we left the apartment at the end of our stay (we had an 11:00 am check-out), we followed all rules and took out garbage, etc. The cleaner was sitting outside the door of the Airbnb at 10:00 am when I left to start taking out garbage. We felt pressured to leave so she was not sitting in the hall for a full hour. The dumpsters were all full and we had multiple rat encounters.
2) With regard to cleanliness, when the cleaner left and we returned at check-in time, there were hair balls all over the floor of the apartment. The floor was dirty and covered in hair and dust. The kitchen glasses were dirty with residue on them. For 12 guests, there were around 6 clean towels. The showers were dirty and included multiple hairs and dirt marks. We found a leftover game from a prior bachelorette party. We were disappointed in the condition of the apartment from a cleanliness perspective.
3) Lastly, the apartment as a whole is not in good condition from the perspective of walls, floors, and appliances. From the photos and reviews, I expected we would be in a "nicer" place.
Overall, we did like the decor and furniture and appreciate that you are running an Airbnb for many large groups. I appreciate Staywell's responsiveness to messages throughout the stay, especially when we ran into issues with codes.
I don't typically leave reviews, however, at this price, it was disappointing to have a stay with so many issues. Paying almost $4k for two nights, this was unacceptable.