From day one, Karen was an exceptional and accommodating communicator and that goes such a long way in my book! The apartment was impeccably clean and had tons of extra amenities, from the snacks and water bottles provided down to the HUGE plush bath towels, soft linens, and books to read and DVDs to watch. Anything and everything you’d need in a house she had. Nothing seemed cheap and was decorated beautifully. The location was great, in a safe and quiet location of the city. We will definitely be back to stay here when we return to Chicago. Thanks a million, Karen!!