I marked much better than expected as I had high expectations given the great reviews that Karen had received, but the stay was above and beyond that. Karen checked in on us via email, but was not intrusive. I was in Chicago for my son wedding and had asked if I could host my family for dinner one night at the apartment. She not only offered us the use of the patio, but also checked in to see if I needed any thing else - extra pans, spices etc. In every way, she made our stay great! And the location was great - a short block and we were at an underpass that lead to the lake and surrounding park. Truly a great place to stay!