Dear Erickson,
First let me say that as we found ourselves in traffic (Bears vs. Packers) I did text you that we were running late (30 minutes), but I sent that text to the wrong person probably because I was driving. I'm not sure if you were miffed with us for being late, but I found your empathy level zero when informing me of your harsh restrictive policy. There I was, looking forward to showing my girlfriend from Wisconsin the time of our lives in the city that was my home for twenty years many years ago only to discover that our trip was ruined by my not reading all the emails in detail. So, here are my two complaints:
First, I found the reservation process overly involved because I was bombarded with fifteen emails after I initiated the process, after what seemed a longer process in finding a place to stay than I remember. While I was making the reservation I do not remember any mention of the special requirement of having proof of vaccination. Yes, later, after the reservation was made and paid for there was an email mentioning this restriction, but sadly I did not read the email due to the deluge of emails that surrounded it. Plus, when you reached out to me by text the morning of the reservation you could of easily confirmed that I understood this very important detail. Still, that morning I looked up the latest email I received named Reservation Reminder, and I read through all the Health and Safety information, and there was no mention of needing proof of vaccination. For all these reasons I felt mislead, misinformed, and taken for a ride.
Secondly, as I mentioned before, you seemed unfriendly and unkind when telling me to sad news. You showed no remorse for me and my girlfriend's great disappointment. You offered nothing in terms of a refund nor any kind of discount on a future stay. Honestly you seemed kind of happy to turn us away. To add insult to injury, you misinformed me about our other options in Chicago, describing how all the restaurants and venues also required proof of vaccination, specifically saying that the Cubby Bear would definitely not let us in. Well Erickson, that was wrong. We went out to dinner, then went to the Cubby Bear for a night of Salsa dancing. However, I was so bummed out about our experience earlier with you that we ended up heading home early filled with the sense of defeat and sadness.
Trust me, I get how this pandemic has been very trying, and for some life or death. I live and work in Uptown Kenosha, the heart of the craziness that happened last summer. I have endured lumber prices quadrupling and more challenges to my business and way of life ever in my career. my plans to visit Chicago, and get our minds off our troubles for one night was a long time in the making, and being sent home this way had the opposite effect as intended, I am more disillusioned and honestly depressed now. Maybe I'm being unreasonable, I can't tell, and honestly this is the first time I have ever written a bad review of anyone or anything before, but it seems to be helping me get over what ended up being the worse night I've ever had in Chicago.