The unit was clean and exactly as described. The host was super-responsive. When I had trouble checking in, I was able to reach a live person even though it was after 11PM on a Sunday night. I was never put on hold, and they connected me to a person who was able to resolve my issue while staying on the line. They followed up first thing the next morning too, just to make sure everything was resolved successfully. The location is perfect for my work travel. I certainly will stay here again.