The place was incredibly dirty. There were piles of dead bugs and in the corners of the windowsills, a plastic bag and debris under the hide-a-bed couch. Part of that debris and hair was stuck to the mattress sheet when the bed was opened. We had to remake the bed. Comforters had stuffing coming out of big holes, lamps were not plugged in or could not be plugged in. There were broken drawer pulls, broken or missing closet door knobs, broken closet doors. But the WORST was the shower had that had someone's used items in it - a razor, a hair scrunchy, used shampoo and lotion packets, lots of hair in the tub, AND a large rectangular bandage stuck to the inside of the shower curtain at about eye level. This was discovered between 10:30 and 11:00 p.m. I did not contact Kimberli because she had not responded at all to a question I had asked in the early evening and her response time to a question the day before we arrived was five and a half hours. That is way too long. We had to scramble to find other accommodations as we were not going to stay in such an icky situation.