My family stayed here while in town for Christmas. The hosts were extremely responsive during the entire stay, and the accommodation had everything they needed! The only not ideal thing was that even with the heat on full blast, the apartment was still very cold. Caveat: they stayed during one of the coldest times in Chicago so this may not be an issue any other time! Otherwise, lovely stay and very appreciative of the host’s hospitality especially during the holidays. Would definitely recommend!