John and Carmen are very quick to respond to inquiries and will do what they can to help. This Airbnb is below their residence and has everything one would need to be comfortable. One small downside is that since you are below them, you can hear light footsteps on occasion. John and Carmen have a list of recommendations ready for travelers and many Chicago-related travel books around. They also gave us some local pie, cheese and muffins which is really thoughtful of them. Everything works fine in the apartment. You have your own entrance into the place and it even has a small covered patio. Parking along the street was pretty easy as well.