Michael was very helpful from the moment we walked in the door. He is a very kind man and a wonderful artist. We loved looking at the art in the loft; it felt like we were staying at our own personal museum of beautiful pieces. The loft is huge! Made us feel like celebrity's. Our room was clean and the space given to sleep in is perfect for a couple. The bed was beyond comfortable. Although nothing was forgotten, he provided light toiletries which we thought was a kind touch. He gives great tips about the city on where to go and what to do but the place feels like yours. The roof access is beautiful. The location is out of this world. We were able to walk everywhere we wanted to go. Our experience was short lived but Michael gave us such great tips that we feel like we really did compete an amazing experience in such a short amount of time. We will absolutely go to Chicago again and we wouldn't dream staying anywhere else.