I normally don’t leave bad reviews as I am an Airbnb host myself.
But the experience we had with Zencity was not pleasant.
1. Check in trouble. after we arrived the front desk ppl couldn’t find the keys for the unit we booked. The gentleman was very nice and helpful. He tried to call for help but nobody answer, he went to the unit couldn’t find the key. It was almost 1:30 am, he used cleaning crew backup key to let us get in the unit.
The host didn’t send a key until 3:00 pm next day.
2. Cleanses . The unit looked super neat and clean on listing, but the unit was in bad shape, there were many marks on all the walls and unit needs better cleaning .
3. No cooking pots in kitchen, kitchen cabinets almost empty, if you plan to cook doting your stay, you better bring your own.
4. When I asked a late check out or discount for the inconvenience, it took them a long time to get back and they granted me 12 pm check out and offered 10% discount for next stay with them. No thank you , I won’t stay with them again with this experience.