After my brother had an awful experience at his Airbnb in Chicago earlier in his trip, we were extremely nervous about giving Airbnb another go. There was no need for concern as Karen’s place was perfect for the four of us (my brother, his girlfriend and my boyfriend). She was super easygoing with the check in and check out process and gave us the keypad info to check ourselves into the apartment. She had a personalized note waiting for us in the foyer, a public transit card for our use and even said we can have any of the food or drink in the fridge (sorry my brother promptly drank every single juice box). When she needed to get into the house with a repairman while we were out and about she politely called to make sure it was ok. Thanks Karen for making our Midwest trip smooth and that much more enjoyable!