We (husband, wife & two teenage sons) really enjoyed Jay & Elisa's loft. We walked to Wrigley Field and some great restaurants while there. The loft looks exactly like the photos. One of the best things was how close we were to the Belmont line. Having a washer/dryer in the loft was really nice. The stairs were a workout, but it made us feel like we were burning off some of those calories we were eating. My son was happy there was a gym next door so he could work out while we were on vacation (if you're into that kind of thing - the rest of us not so much). The only downside (which really wasn't a big deal) was the sun was shining in brightly at 5:30 am and we could hear neighborhood noises during the night (we are from a very quiet suburban area so I'm sure it may not seem noisy to others). We walked around the corner to Walgreen's and bought a $15 box fan for white noise and problem solved. We had the pleasure of meeting Jay who was very friendly. We didn't need to call him for anything while there, but he was very open to us contacting him if we needed to. I highly recommend staying here if you have the chance.