Ken made sure we knew exactly what to do upon our arrival in case he was not there; however he was able to be there and greet us and show us around the home. He was very helpful and kind. He also checked in with us a couple of times during our stay over email to make sure we didn't need anything. There were snacks, water and even an espresso machine, hot teas and creamers. The beds were extremely comfortable. The neighborhood was lovely and riding the CTA train or bus was convenient.