Overall I was not impressed with my stay at this Airbnb location. As I read through the other reviews attached to this Airbnb unit, I thought it absolutely necessary to add my comments. This was my first stay in an Airbnb location (and it will probably be my last), so maybe my expectations need to be reset. As my friends and I prepared for our trip to Chicago we compared several Airbnb listings, hotels, etc. This particular rental was in our price range and targeted location, so we decided to give it a go! Prior to selecting the location we corresponded with Bianca to see if check and check out times were flexible, over the next few months I was told they would be happy to accommodate our times without any additional charge, however the week of they tried to charge us an additional $142 to stay late although it had not previously been discussed. I was very disappointed by the customer service I received when I attempted to correct the issue. Upon our arrival we were disappointed that the patio had not been shoveled making it dangerous and slippery to get our luggage to the door. We immediately called about this issue and the issue we had with the lockbox. I think it is very important for those choosing to rent this unit, to understand the level of cleanliness and overall accommodations can, as well. In no way we're these accommodations acceptable or comparable to a hotel. For the amount of money this unit rents for I was expecting cleaner accommodations, and a more structurally sound setting with a modern design. The day before we left the cleaning crew allegedly came in without our knowledge, when we returned our belongings were strewn about wash clothes and valuables were missing and the home still had not been cleaned properly. After my visit to this location, I reread all of the reviews again and I think those that stayed at this location are probably just used to staying at a lower class setting. Below are my bulleted 'Likes' and 'Areas of Improvement'. Likes Great Location! Easily accessible to downtown and local restaurants Areas of Improvement Overall, the unit needs to be better maintained this would include the following. Several of the cabinet doors were hanging by the hinges and were dirty/dusty There was exposed wires hanging from the ceiling Stove had food stuck to it There were several holes in the bathroom shower unit that needed to be patched with cement or plaster There was peeling paint in both bathroom facilities The central heat did not seem to extend to the basement, as it was very cold The floor had hair on it and was very dusty When the cleaning crew came to clean the apartment they used our personal wash clothes and we don't know where they are… I know those that read this review may think this an over dramatized analysis, but I view and judged this location from...