Hans Theisen has to be one of THE most compassionate hosts I have ever experienced. Our family was under extreme duress over the past holiday season - trying to gather in Chicago to spend Christmas w/my ailing brother. My initial contact w/airbnb was not particularly successful - and after contacting the customer service dept, I was given several other addresses they thought would better serve my needs. Hans was a godsend. He went above and beyond to create the truly perfect intimate retreat for my family to be able to gather in privacy for the solemn celebration. His immediate and courteous response to every question/request we had made us feel so welcome. He contributed immensely to what can only be described as magical Christmas memories for my entire family. Thank you so much!