Host was not helpful and appliances need maintenance. We had a flooding in the house coming from the washer in the middle of the night, host was unable to provide any useful solutions. Her only solution while flooding was occurring was to go find a hotel (9 people) and pay for it ourselves at 3am, while we were cleaning everything ourselves. All of our belongings in the first floor got damaged due to the flooding. Additionally we had to do all the cleaning and help the plumber she send as he did not speak english or was instructed at all. AFTER THAT we had no hot water the next two days, as it took her 2 days to find someone that could go and fix that for us. We were only told that "she understood" but would not take action to help us. We were contacted by her boss in regards to the situation, she said she would circle back to us and NEVER did. The refund we were given was a joke.
A shame they have a terrible service as house in nice, location good and neighborhood is pretty.