My friend and I flew to town for 4 days for Lollapalooza; we were looking forward to having a cute and reliable space to touch down after busy days in the city. We expected to be able to access all of the different areas of the space included in the listing but that was not the case: soon after arriving, we realized that the host would continue staying in the apartment with us. She told us that we were able to use only the bathroom and kitchen—but no cooking—and then we were told the living room was off limits. This was surprising to us given that the entire living room had it’s own picture in the listing on Airbnb. We ended up running into the guests staying in the room next to ours and they were similarly misled and confused about the situation. Despite staying in the airbnb with us, the host was not welcoming or friendly: there was no free counter space in the bathroom and when we tried to unpack a shared suitcase into the dresser in our room, we found that it was already full of the host’s things. It was also not made clear that the door to our room would not have any sort of lock despite other guests having access to it. Similarly, the main set of keys to the apartment that we were given were also kept in a shared lockbox with other guests outside. This caused a problem on our last night of the trip: it was the last day of the festival and we had left our wallets and valuables up in the room all day for safe keeping. We had also left our keys to the apartment in the lock box to be sure not to lose them. We got back around 11pm and the lockbox was wide open and our keys were gone. The apartment was locked and no one answered the door. The host had never given me her phone number so after about 15 minutes of banging on the door and trying to find her info in the Airbnb emergency section, I finally was able to reach her. She explained that new guests had arrived that day and that it seemed they must have grabbed our keys because she hadn’t put theirs in the lockbox yet. There was no kind of apology or any offer to give us the other set of keys or to retrieve ours for us. We were just left without any keys for the last night. That’s really not even everything wrong with our experience I just can’t list it all.