I had an overall good experience here. Great location with easy access to multiple neighborhoods; check-in and check-out procedures were clear and easy; Lyn was very responsive when the internet went out. Especially given the summer heat, the excellent AC (a rare find in Chicago!) was a lifesaver. There were a few details that were less great, though: the sheets were stained (though they did smell freshly washed), the Brita in the fridge was broken; the liquid hand soap in the bathroom was so watered down I just went and bought my own. But again, a good space overall, especially if you're not picky about details.