Wendy and Matt were thoroughly detailed (almost so much it was hard to read everything sent) and highly responsive during the stay. We had to call once due to the TV not being connected to the server and received immediate response! Excellent.
Another compliment is that they allowed an early check in and were very prompt about letting us know when the place was clean and ready. SO much appreciated.
I do believe a new coat of paint on the walls and replacement of the rugs could do a lot to brighten the place up and make it newer/fresher feeling - some things are getting worn especially for the nightly price. The tower condos in downtown Chicago are plentiful and we have experienced fresher, cleaner spaces for less money.
I also think for the $250 cleaning fee the guest should not be expected to take out the trash or put the towels in the washer, although we did both and it was not a burden.