The location was great — close to Michigan Avenue, very walkable!
The apartment could be cleaned better — for example, there was hair from the previous guests on the bathroom towels so we had to wash them before using.
The heat/Air situation is a mess like another guest stated. No matter what temp I set it to, the entire apt stayed at 60 degrees which is colder than I’d prefer when outside temps at 50 degrees and damp.
The biggest headache that upset me was the bathtub drain. It was clogged from the first day we arrived. I put in a work order as requested and also communicated to on-site Kasa staff on 2 separate occasions. It was never addressed even till our last day. No one wants to stand in disgusting water during their shower.
For the price, I would have expected better service level.