Sarah and Scott's apt. is a great place to stay in Chicago. The neighborhood is great, easily accessible from downtown and/or the airport by subway (and bike!). I had a very smooth time getting in and out and was very comfortable in the space. I found the futon very comfortable (after the 20 or so hour ride on Amtrak, it was good for my back!)and I enjoyed having the privacy to come and go without disturbing the family. As other reviewers have said, I hardly ran into them, although I did have the pleasure of meeting Scott and their lovely children in the backyard one morning (that backyard is really nice, by the way...). When I needed a minor repair on the shower curtain rod, Scott kindly took care of it right away. I especially appreciated having the use of a bicycle while I was there which they threw in as part of the deal. Chicago is a great city to explore by bike and I was lucky enough to enjoy (mostly) unseasonably warm weather. I highly recommend both the facilities and the hosts!