Cloud 9 was very responsive and proactive with questions and concerns. The apartment is beautiful and has easy access to the west loop. There is a target directly across the street and the views are great.
We ran into a bit of a snag with parking- we were asked to let them know ahead of time if we needed parking which we did confirm for $50 a night. The day we arrived the space wasn’t available so we had to find another solution. Cloud 9 did forward suggestions and promptly refund us the money but it was a disappointing way to start.
Additionally we found staining on sheets which we informed them about. It was a quick reply and they looked into the situation, apparently they were from the dryer. Communication was thorough and our concerns were validated and dealt with. Overall the place was spotless but it felt like an oversight that the linens would be put on the bed even if they were stained.