Nicky was very responsive to the requests I made of the property (there was a piece of broken furniture and we talked about trying out a solution). All-in-all, the space was good for a quick business trip: no frills, comfy bed, AC cooled the place down sufficiently. NOTE: there is no WifI in the residence.
There were a few little things that made the stay less than ideal (spot cleaning issues and a water temp problem) that I didn't contact Nicky about simply because it was a busy trip for me and I found it easier to work around than to be on the phone trying to resolve them.
Ultimately the space is great, but when the owner is never occupying the space as a resident and is running many units, it just seems like these little things slide by and degrade the overall experience much more than if I was dealing with a tenant that was renting out their personal space. It felt more like an economic-stay hotel than a true Airbnb experience.