my girlfriend and I booked a last minute trip to Chicago, luckily Shannon accepted stay request the same day and even though our flight landed late she was able to accommodate our very late check in, we stayed in room B and it was just what we needed a nice simple clean room that we only used to sleep a couple hours since we did a lot of sight seeing during the day, the shower/restroom was very clean and the shampoo and soaps she provided really helped out and saved us a trip to the store. wouldn't hesitate to book again in the future