Catherine wasn't able to be there when we arrived, but she sent a message with instructions on how to get in and where the keys were. The room and apartment were exactly as described in the listing, and they were both wonderful. We wished we could have stayed longer. Heck, we would have moved in if we could. The only thing is that the bed is not a queen. It is a full/double bed, which was mildly disappointing, but it isn't enough to stop us from booking with Catherine next time we go.