We love this Airbnb as it is in such close proximity to our daughter's apartment, great public transportation, and some great restaurants etc. Communication was excellent, and the few very minor issues that we had (broken closet door and window that would not close completely) were well received and promises made that those issues would be addressed. Easy check in process. We did not find the bed to be overly comfortable, but that is a very personal issue. Certainly would not keep me from staying here again. Had everything we needed for a very pleasant stay while in Chicago.