Communication was great with Poliana. The room itself served its purpose and was clean as pictured. It was a bit cold in the room if you like it warmer. The walls are thin and you can hear the television in the next room. There were no wash towels. And the stairs can be tricky. Parking is somewhat congested. If you need a clean room to sleep in at a reasonable price this is your place. I did request toilet paper and it was supplied by the time I returned. Thank you for a place to rest Poliana.