I never checked in. Shortly before the trip was scheduled to start, one of the travelers was COVID exposed and we had to move the trip by a week. When I contacted the host to see if I could change the dates, the message returned stated that I needed to contact AirBNB before they could approve the change. I did that.. repeatedly. AirBnB tried to contact the host. I tried to contact the host. For 40 hours both parties tried to contact the host and NEVER got the courtesy of a return call, text or anything. I would have understood if the host could not change the reservation, but business courtesy says you tell the customer that. Instead Freehand chose to ignore all requests and simply cash the check and move on. But of course the automated system contacted me last night at check-in time and ask how I enjoyed the check-in experiance. I did respond to that message too. Still nothing even remotely close to professional on the part of Freehand. Loosing me as a customer won't hurt you. Hopefully AirBNB will be able to either change Freehands behavior or limit the opportuity they have to be unprofessional to others.