Wendy and Matt are the ultimate hosts- respond quickly to queries, were extremely detailed in instructions and expectations. My husband is a disabled vet, so we were concerned about parking and they were able to accommodate us with a space in the building for a fee. This was the decision maker for us, and it was well worth it. We were visiting Chicago for medical appointments, and the unit location was perfect for getting to our appointments on time, and also taking advantage of Chicago's entertainment and great restaurants. My only complaint is not with Wendy and Matt or the unit, but the many fees associated with renting through AirBNB - the cost of the rental was almost double what was quoted, which felt a bit like a bait and switch on the website's part - not Wendy and Matt's fault. Overall, we will likely return to Chicago for some additional medical appointments and will certainly check availability for this unit.