Peg was always quick to respond. We got in early morning and went to a Cubs game- she let us check in early, just so we wouldn't have to drag our bags to the game. The apartment was close to the "L" and in a safe location. Always very quiet! The apartment was very clean and cozy, and had everything we needed for our stay. We even got a delicious taste of some homemade jam. We would definitely stay there again!