I stayed here for 12wks from November to January. The apartment was in great location, was gigantic for two people to stay and warm enough in winter. But cleanliness wise, to be honest it was disgusting. When we first checked in, there was dust and hair rolling on the floor, someone's socks was left on the floor, leftover coffee in coffee maker, none of the silverware and dishes were clean enough to use so we had wash them all over again, bathroom cabinets and heaters were very dusty that I had to wipe off multiple times, sofa smelled weird and bedding sets were old and ragged. And vacuum cleaner wasn't really working so we had to buy swifer refills and mop the floor ourselves. I think they shouldn't really have taken the 100 dollars of cleansing fee. I actually reported this issue to Alex and Annie but nothing really happened for this issue because we had another issue to solve; The toilet wasn't working. The toilet almost overflowed on out first day so asked to fix it. But Alex was hesistant to call his plumber right away. He said he will 'online order' something that 'might not be working' and try to fix the toilet himself. So we could not use the toilet at all for the first three days of out stay. We had to walk to nearby mart or our office just to use the toilet. He eventually called the plumber and the toilet was fixed but walking to target at 11pm to use the toilet was not a pleasant experience. It actually felt like no one actually stayed in that apartment for years. Other than that, we had no other problem living there.