I will NEVER stay at another Sentral property again and here is why:
First, let's start with the check-in. The listing says that check-in is at 4 p.m. My wife and I arrived at the location at 3:55. We were not able to check-in until 4:30 because, it appears that Sentral misplaced, lost, or canceled our reservation. They "guaranteed" check-in by 4, by the way, via text.
The room that was given to us was an ADA room, with an ADA shower and an ADA bed. The shower curtain was too short for the shower and when we showered, water leaked onto the floor of the bathroom. The bed, not being normal bed height, meant that we had to stoop down to get in and out of the bed. I communicated our issue about the ADA room to Sentral, right after checking in and they informed me that they did not have any rooms to move us to. I then communicated about the shower leaking and they were non responsive. I then inquired about a partial refund and they also didn't respond with an answer when they said they would. By the time they responded (AFTER I had already checked OUT) they offered me $50 for my troubles (when I had originally requested a $500 refund). They then offered me $100 when I told them $50 was unacceptable. Only after I sent them photos of the shower and a message about how they were running a hotel/apartment complex, and how a hotel would have either refunded part of my and/or upgraded me, did they finally offer me a $331 refund. It wasn't what I asked for, but I was tired of fighting.
They view was amazing but the experience was horrible. I would advise against dealing with Sentral, especially on Michigan Ave in Chicago.