I've stayed for 6 days during New Years Eve with my family. I used to live in Chicago for 11 years and came back after 2 years. I know how cold in winter. They have max of 78 degree of heat. Plus the floors were porcelain. It was hard to be get warm inside. Hostess mentioned that there are multiple small heaters in every bedroom. We used all of them in every single room but there a switcher in utility off itself when its anout to get warmer. Super annoying thats why we finally decided to messege the hostess about the struggle but Afsha concentrating on heaters working fine. And every single time when ask for help she asks me to check out was very uncomfortable. And refund option were unreasonable, as of what she said 3 nights refund for the rest of the 3 nights if we check out and airbnb will refund $315, but one night were $164 plus tax and which was unbelievable. And i had plenty of plans and work to do and looking for another airbnb was so much time waisting for me. At 12 am we n 3d night airbnb noticed me to check out by next morning because Afsha feels harassment from my messenges, i have all the messages that there were nothing serious happened. We all got sore throat and cold. Afsha may say that I had an option to check out, which could be very rude. Also, knifes were barely cut the onion, very basic amenities in the kitchen. No hand soap in bathroom. Bedroom sheets smells so sweet fragrance. Probably their cleaning process made the smell. Booked this at the last moment in rush, and so much regrets.