The unit is on the first floor of a recently renovated greystone in a historic Chicago neighborhood. We used the entire first floor which was great. The place has both charm and character. We stayed during the recent storm and cold spell in Chicago. As a result of the extreme cold, some water pipes froze, impacting the front bedroom which has a sink and shower. Our host was very responsive and had plumbers out within the hour and they were able to get the water flowing. Given the severity of the storm and the artic temperature, I was not surprised that this would happen. That being said, it is notable how quickly our host was able to work done and the situation corrected. Our host stayed in communication with us during the whole process. Both responsiveness and communication are appreciated. We enjoyed our stay and would not hesitate to book the unit in the future.