Didn't tell us about any stairs until a 2 days prior to check in and in the instructions it says do not lock bottom lock when we arrived it was pouring down rain and bottom lock was locked we were all to short to reach the lock box so we had to climb on a wall with all of our luggage it took about 25 minutes to get inside all of our things were wet and it was freezing he was attentive to us when we called and asked why we couldn't get in tv does not work everything else was clean and comfortable shower curtain a little dirty but it was a pretty stay and very close to everything and We loved the city