Nita is friendly and very flexible. The day we arrived, I couldn't figure out how to access the key, first time for me to use the key locker. I sent her a message and she arrived in less than 10 minutes to open for us. Another day, one of us lost the key on the stairs as they came down to open for us. I texted Nita again and she managed to get us enter the apartment through the back door within a few minutes. Thank you Nita for being so quick in responding, you saved us the cold that day. Nita will text you during your stay to ensure you are doing ok. She was helpful in directing us to the local grocery stores too. I will definitely stay at her apartment again when I visit Chicago.