Check in was a breeze. Kasa staff is extremely friendly and professional. The only downside is you won’t be able to check in early and there’s no luggage hold. But they do direct you to websites/app that will guide you to facilities that will hold your luggage for really cheap. I found one next to Chicago 360. So I ubered from airport to the store I dropped off my luggage and walked across the street to check out Chicago 360. Now Checking out, it’ll cost you to extend if there are availabilities but if you ask nicely they’ll give you an extra 30 mins as complimentary. Please do not forget to return the Fob key!! That will cost you $250 for each if it’s not returned. Thankfully my bf lives in Chicago and was able to drop it off. But if I had it, I would of tried to convince them to allow me mail it over lol. All and all, It’s a really nice clean place that gives you that hotel feel. I would definitely book again!