There are so many great things about these folks....but I will start with communication because MiLo and Chandra were lightning fast AND because they dealt with me changing the arrival time 3 times and even then arrived at a different time. They were also very hospital and had great amenities and thoughtful touches. Nice and comfy place. Felt like home. We which we had just one more day in Chinatown to more fully exploit the great local dining tips they gave us.