Me and my girlfriend stayed here last week for 3 days to explore the city and go see a blackhawks game. We had a bit of a rough experience checking in. We were coming from Toronto, Ontario. We drove over the border to fly out of buffalo as it was much cheaper and our flight left early ‘530am’ so we had to leave our house early to make it in time. Arrived in Chicago at around 7am and we were told we could put our bags in the room at 10am before the cleaners came because the people before us were checked out and that our room would be ready at 1pm if not earlier. So we walked around the city for a bit but the weather was rainy and cold. We were exhausted cause we hadn’t slept since the day before so we were bouncing from coffee shop to shopping centres trying to kill time before we could get our room to at least get a little bit of sleep. After walking around for roughly 5 hours we head to the room at 12:45pm. Walk in the room and it hasn’t been touched since the last people stayed in it. Garbage in the room, bed a mess, nothing cleaned. We were frustrated cause we finally thought we could get some rest but that wasn’t the case. We contacted Charlie and he informed us that the cleaner was running late and he would let us know when the room was clean. So we had to leave the room again and go find somewhere else to sit down not knowing when it would be done. Waited till 1:15pm and asked Charlie if he knew when it would be done and he said another 10-15 mins. We didn’t end up getting the room till 2pm. Was a terrible start but luckily we made the most of our trip and had a great time. Other than the check in situation, the location of the place is really good and if you’re a light sleeper you’ll be constantly woken up by the trains that come by. My girlfriend had no problem sleeping but they woke me up constantly but that’s in the description so it’s expected. No complaints other than check in. Exactly as described! Thanks Charlie