I have been using Airbnb since 2007, in Japan, Canada, Europe, and here in the USA in Florida, New York, Pennsylvania, Alabama, etc. Every single time the places where I stay exceed my initial expectations. This was the exception to the rule. In my opinion, it's a good idea to check that everything is working properly in the apartment before hosts coming in. Our 9-month old baby was crying out sweating because the AC was not working, inside was an oven, over 80 F. We had to make an immediate decision and cancel due to the circumstances. However, the host was able to fix the issue a little bit before midnight, but we already booked into another place. Sad.