I did not have a great experience what so ever. I've booked many BnBs in my time and this was the worst yet.
As noted, the check on process is horrendous, two hours of waiting for my check in code for the unit and my reservation was canceled.
Communication was horrible, when I finally spoke with a Sonders rep they stated my reservation was canceled due to identity from their system which raised a red flag for them.
This is impossible, it was an error with their system. The rep stated nothing ca be done and the decision was final.
Not to mention I booked this unit for an entire month. Thousands of dollars, which now I have to wait nearly a week to receive.
I was forced to check into a hotel which is not comfortable since my plans were altered due to an error on their end.