When we arrived we noticed one of the beds was missing a leg and was completely collapsing! We decided to stay in a hotel that first night and returned the next day when the bed would be fixed as we had booked the apartment for a full week. However when we returned we noticed a loud rattling noise in the wall. We were told it was from AC pipes in the wall going up to the roof and it could not be fixed during our stay. We were given earplugs and a white notice machine. There was no way we could have a relaxing time in the apartment for a week with this noise so we called Sonder and told them we would be checking out immediately. They assured us we would receive a full refund and they would be in touch in a couple of days after a management review. 2.5 wks have passed now and we have not been refunded. I have called 3 times with no call backs and we still have no guarantee that the $1900 we spent on this booking will be returned to me as the agent told us it would. When I call they say I cannot speak to management. I am beyond frustrated and disappointed. Oh and on top of that the TV did not work after multiple attempts using the instructions given.