We made a kind of last minute reservation and there was a bit of a glitch in communication, which the host remedied by upgrading us to the top floor apartment (Thanks!). Once we got the glitch worked out, Red did a great job of communicating with us. The building supervisor wasn’t expecting us and was unprepared, but did a good job of working things out for us. Instructions from the host were clear. The apartment was spacious and clean. We didn’t cook in the apartment so can’t speak to how well the kitchen functioned. Everything else seemed to work fine but we didn't mess with the heat/AC at all. The beds are hard, which I liked (My mom...not-so-much). I have allergies to cleaning products, but this apartment worked out pretty well for me. My elderly mom found the last flight of stairs challenging. The neighborhood seemed safe and parking was easy to find nearby. There’s a bus stop close by and the L was a short walk. Thanks for helping to make our stay in Chicago a success!