Joe was very easy to communicate with and most accommodating. The virtual key made for a seamless check in and out…also nice not to have to carry a key. My only complaint would be if you’re with young children…it is NOT childproof and the steps were a little treacherous. There is also a large hole in the living room floor (by design) with a not childproof and/or not to code railing around it. We had my 18 month old grandson and it was a bit nerve racking. Otherwise, it is a great house…well equipped, super backyard, and perfect location with nice walk-ability. Would recommend for an all adult group.