A terrible customer service experience. Incredibly slow response time. I was contacted multiple times about inquiries I didn’t make. My correct first name was never used.
And on my final night, my bathroom ceiling was leaking. I alerted the property, but no one came to inspect the situation. All I got was a “we’re sorry.”
I called their main help line after I left to express my frustration and concern. I was told Sonder would provide me with a $150 voucher for my next stay. A voucher that has not arrived.
I would never stay at a Sonder property again. Expensive, average accommodations, miserable customer service.