First off, Jeanette is quick to respond for any requests or questions you may have from the point of booking to check out! Also, she lives in very close proximity so during our stay, she was readily available to help us anytime we needed! Her property is decorated so thoughtfully (for pur stay, the whole apartment was decorated with a fall theme) so it truly felt like home! The property is a great central location to the Chicago area with ride services readily available at any time of the day! I would recommend this property!