We ran into quite a few issues at this home. Some were VERY concerning, and some were annoying. Our stay was from Thursday to Monday.
I did not address all issues to Rashmi, as they were not helpful fixing the concerns that we told them about.
First, we reached out on the Airbnb app days before we were to arrive, as we had some questions regarding items in the house, these questions went unanswered. (I prefer to use the app so Airbnb can see what transpires, however Rashmi prefers text, which can be problematic as Airbnb wants to see the communication, especially if you have problems.) The first day in the home we had an issue (below), so I texted the number I was given in the arrival instructions with my name, telling them about problems we were having, surprisingly, they did not know who I was and asked which property I was at. That made me feel uneasy.
Immediately we had a clogged sink in the primary upstairs bathroom, and we had difficulties getting the hot water to the shower. I contacted Rashmi about the issue. They said “I’ve reached out to a number of people to stop by. Looks like the first person who can come is tomorrow as a heads up!” No one ever came, we finally fixed it ourselves the day before we checked out.
Safety and Security. There was a bad smell coming from upstairs, we thought it was cat urine but turned out to be worse. It was a natural gas smell leaking from the dryer. We were so nervous we opened all the windows. We told Rashmi and they said “The gas smell is usually just the need for some water put down the sewer drain. I can guarantee it’s not gas.” Rashmi never came and put water down the sewer drain or checked to see if it was gas. The next issue was brought up by my 28-year-old daughter and is equally concerning. There is a laminated instruction manual on the coffee table. Rashmi said it was new, however you can tell from obvious use it was not a new manual for us. This is an issue because the house doors code is printed in the laminated manual, so if they don’t print and laminate a new instruction manual for each guest, that would indicate that they don’t change the door codes for each guest. My daughter was alerted because the wifi code that was printed in the manual was completely different than the wifi code we received upon arrival. Because of this our grown daughters put chairs under the door handles so they could sleep at night. If your code is 0923, make Rashmi change it immediately.
Garage door has a code, however it does not work. I let them know and they said to use the code on the walk thru door. Just so you know, as of June 6, 2022, the walk-thru door does not have a code lock, it has a key lock, of which there is no key. I had to send a picture to show them, because they didn’t know what the lock situation was.
The only bed that was not sunken in the middle or uneven from side to side or head to foot is the master. They give you 4 regular size bath towels and the rest are the smallest bath towels we’ve ever seen. They are so small they will leave you exposed if you walk down the hall in a towel. The dishwasher was broken so we had to leave dirty dishes in the dishwasher. Two very healthy, large rats live under the detached garage (you will see a broken rat trap on the side of the garage). One of the dining chairs had a leg that was barely hanging on and we noticed it before we fell while sitting on it. There was a disturbing dirty/bloody handprint in the basement bath, and be careful where you leave your toothbrush as there are ants in the basement. We did a load of laundry and found an entire load of towels and sheets left by the cleaning staff.
Again, I didn’t address all of the issues with Rashmi because almost every minute of our stay was taken up by wedding events and it wouldn’t matter anyway because issues we did tell about didn’t get remedied.
My number one priority for this review is to keep all guests to this property safe, and secondly, to push Rashmi to correct all issues because the property can be a fairly large, well-located place to stay.