Staff assigned me a bunk that was already taken by someone else, and the guest woke the entire room up in the after midnight because of the error. The other guest had to make his own bed in the middle of the night because his bunk hadn't been made earlier, which kept everyone awake. Upon checkout I was told I would receive a refund or discount and that a manager would email me but I never received any communication. I've never had this poor of communication or coordination from a hostel-like experience. The lobby and location are great, but the execution was terrible.