What you see is what you get - no surprises - which is a good thing! Beds were very comfortable and even the pullout sofa that a friend slept on without pulling out was comfortable. The place was clean and we all felt safe. A bit of effort to haul suitcases up the 41 steps to the top floor but that gave us an excuse to indulge more since we had our exercise (not that we needed an excuse). It was nice to have a CVS across the street and the parking space was a life saver. A nice surprise is there were champagne glasses so I didn't have to buy any plastic ware for our birthday celebration. Dean was very prompt in replying to text messages/emails. I certainly will consider this place again when I get back to Chicago.