I am so sad to write this review but I want to make sure anyone making a reservation is aware that this could happen to them and to make sure to ask about double booking reservations. I booked this 3 months prior to my check in. I was going to chicago for my best friends graduation and I was coming with my parents and husband and sister. My sister went to check in at 4pm since she was in Chicago earlier and we wouldn't arrive until 1am the following day. When she got to the airbnb, the lock box code did not work. She spoke with the host and they gave her the master code and she opened the box and no keys were in there. The host mentioned someone will be there with the key. Then when she open the door someone was already staying in there and all the host said to her was that they double booked the place. I called the host and spoke with Josh so he could give me more information about the double booking and he said he would look into it and text me, I never heard from him! The communication was terrible. A call with an explanation would have been nice. I ended up having to book a hotel for my whole family last min and incur the high price for last minute booking. I am just glad that my sister was there to check in early vs us getting there at 1 am and not find a key and having to find a hotel in the middle of the night. I hope this does not happen to anyone so make sure to ask the host if they have double booked this place! I will do so with any reservation I make on airbnb. I did get a full refund.