We appreciated phone numbers that we could text or email if questions came up. It was just like the pictures! A very nice place and close to our son's condo, which we were here to visit with them. We really liked walking to Roscoe Ave. area with many restaurants, coffee shops, etc. The condo was very clean and we could have cooked meals in the kitchen, which was amply supplied with plates, silverware, cups, etc. We would recommend it to anyone.