Zencity support is almost exclusively text-based. The front-line staff are responsive, but cross your fingers no trouble happens. We were sent the wrong unit entry code for our arrival at 2am, and there's no phone number to call to get instructions on how to handle this. No text response in the middle of the night; had to google a number. Fortunately, someone answered and was able to reprogram the door code remotely to let us in. The wifi didn't work, but they were able to give us hotspot substitutes. Laundry wastewater from another unit in the building backed up into our kitchen sink; we reported it, and the next day they asked us to make the unit available to plumbers during our prime stay-day. One of the beds had linens that reeked of human sweat. Fortunately there are plenty of clean sheets available, so we changed the sheets and put the smelly ones in the hamper for housekeeping. They offered late check-out as a kind of apology, then retracted the offer on check-out day. Otherwise, it is as described. Good location. Zencity staff on phone and text are pretty capable - as far as they are allowed to be- and kind, but the set-up is frustrating when things go wrong. Hope you all have a better experience than we did.