Luanne was extremely responsive and sweet. In response to other reviews commenting in the cosmetic imperfections of the unit— I think the convenience of walkability in one of Chicago’s great neighborhoods for the price we paid was a true deal! If you need comfortable accommodations while exploring the city and visiting with friends/family, you will be very happy with this rental! Personally I think the individual or two who left negative reviews need to have more realistic expectations when booking very affordable accommodations in a great neighborhood… Thank you Luanne!