The Freehand hotel Chicago has some of the best costumer service I received. The staff answered all my question over the phone and in person with a smile.
The cons:
The first room 806 that I was checked in had trash under the mattress. The second room 705 was better, but the window was broken off the latches and fell on me when opening it. The sink was cracked too.
The food at the bar wasn't good-- well at least the chicken sandwich wasn't.
The pros:
After informing the front desk of the trash they instantly moved me to a cleaner room
The bed was cozy
The drinks at the bar was lovely, especially during happy hour.
The bathroom was clean and the shower head was big with amazing water pressure.
Everyone who stayed there was a pleasant sprints to interact with in the elevator.
Despite the cons I would stay here or any of their locations again, especially a short stay. I mostly would recommend this place for the price and the customer service.