The place was not all together, well, "clean." There was dust caked up on items throughout the house. Faucets and sinks in the kitchen and bathroom were not clean. We had to sanitize before we could use the kitchen and the bathroom. The apartment door locks had both been compromised and window in the living room, though double paned, was shattered on the external pane. Alex was very responsive when we had questions, and though we stayed during a blizzard, Alex did come to shovel, though that did not happen until early afternoon (it had snowed through the night). It was not a horrible stay, but I would not return.