Don’t let the Graat location fool you. The front desk needs lessons in customer service and how to communicate with guests and provide essential information like where to park your car and by the way, no room service after 11 pm. Oh and don’t expect your room to get cleaned even with the door sign displayed. Understaffing matched with poor customer service is not a good combo. I would never stay here again even if it was free. One bright spot was coffee in the morning at the cafe inside their lobby. At least someone did their job right, making the miserable stay not a total bust.