Only downside was no microwave and we had to throw away all of our delicious food. Other than that, perfect hotel for your Chicago stay. Great hot water pressure, staff we encountered was nice, perfect location (walking distance to mostly everywhere, loved the city transit system, restaurants at your doorstep, bar in hotel open daily with happy hour mon-thurs, and just an all around great stay! For improvement, if you all rather not put microwaves in the rooms at least maybe have a couple or few in the lobby or somewhere where people can warm up their food. However, we'll be back either way!