We stayed here for 5 months and Jean was super sweet and accommodating! We had an issue with the dish washer at one point, and she was quick to help us get it fixed. All appliances and amenities are in great shape. Upstairs neighbors are lovely - just FYI, you can definitely hear their footsteps above! Bucktown is AWESOME. Quiet, quaint, feels like a neighborhood, but just a short car or train ride to the bustling Loop! We would absolutely love to stay here again. :)