This stay had some highs and lows. The highs were that it’s very nice and clean. The lows were that instead of a key, the apartment has a Smart lock system on the door (you have to download an app to get in) however the system didn’t work. I had notified Andrei hours before check-in that I had a notice from my app that the lock’s batteries were low, however he did not take action on this. So when we arrived late at night we couldn’t get in. Andrei had someone come over quickly to open the door for us, but the man had to walk all the way through the apartment and open the door for us, mid-pandemic, and had his mask hanging down around his neck when he opened the door to my family of 5. This apartment is listed as taking extra covid precautions (& I know we paid more for that) however I felt my family was not safe after that experience, especially considering the man lingered in the apartment to look for an extra key for us after letting us in, still without his mask. So I felt like the extra money I spent went to waste, and my family’s health was put at risk too.
I’m not usually one to leave a negative review and had these situations played out differently this would have been a positive review of the apartment. I wish the responses to these issues had been handled differently. I did appreciate Andrei’s quick communication & if these issues hadn’t been present would’ve stayed in this apartment again.