Brad and Sara offered a perfectly accommodating apartment, communicated swiftly at any hour of the day or night, and ensured that all check-in details were effectively communicated. It seems they have a communications team and automated message system to respond to messages. This allows for prompt responses, but explains the sometimes repeated questions on their end. We didn't meet anyone from the team as they have a lock box & self check-in system, but that was convenient as we had a 1 am arrival. Overall, they are a great company to work with.