Jane was very good at communicating with me for both checkin and checkout. She was very accommodating even when I said we would not arrive until late. The place was clean, well-cared for, and accurate from the pictures on the website. The bathroom was even nicer than I expected, the shower was great! It is a nice, safe neighborhood in Chicago very near several restaurants. Jane even provided a sheet with tips for getting around the area, things to see and restaurants to go to. I highly recommend working with Jane as she was very easy to work with and dependable.