There are definitely pros and cons to the apartment and it truly depends on what people expect when they book an airbnb. Personally, we were shocked to come to a very poorly cleaned place. The pictures show a very well maintained 2 bdrm/2bath apartment and the reality is different. The few things that popped right away were cracked windows (not suitable to stay with a toddler), the dust all over, marks on the walls, spiders and not well cleaned bathrooms. We did communicate our concerns and unfortunately felt like the issues were not addressed appropriately. As I mentioned a very dusty artificial plant, Matt and Wendy were very nice to come and pick it up, only to leave a super dusty corner that was covered by the plant. The bathroom issue was not addressed and the window cracks were covered with packing tape. A fair warning would be that if you travel with a toddler, you will find yourself worrying about them being too close to the cracked windows. A parent would know that tape would not cut it when it comes to a 12th floor of a floor to ceiling cracked window! Matt and Wendy did bring us a bottle of wine, which was a very nice gesture. Unfortunately, minutes after that we found a bowl in the cabinet, with an old dried egg that was never washed.
Though the location is great, close to the lake walk and the Magnificent mile, we felt like out trip was tarnished by worry of safety (in our case of a toddler in a poorly windowed apartment) and cleanliness issues. The hosts did offer $100 refund for the cleanliness mishaps. Unfortunately, we left feeling as though our concerns, while well communicated between the two parties, were met with a bit of condescending responses.