The lobby is beautiful & common areas are clean, but our room was not. I was dissatisfied with the room within 10mins of seeing it. It felt cramped & there were many errors including a pillow with blood stains. The room was not the same as advertised - felt like a bait & switch scenario. Felt (room) unclean & unsafe (more for my son), pillows had blood stains, bathroom fixtures broken, stains on wall, desk, chair. One could hear other guests talking in other rooms & banging doors. We had to book another hotel after I called the police to intervene as Airbnb was dodging managing the issue. The experience ended up costing us more in energy, finding a new room @ 11p, travel, waiting for the police after I called them in.
Called Airbnb x2, & they were dodgy, with the intention to force us to stay & failed to follow through. Can provide proof of correspondence, police event number, names of officers & pictures. Airbnb is the main problem here, I have worked with Airbnb as a host for 3yrs & it’s disappointing to see how sketchy they can be. Airbnb also does not tell the truth, they mentioned that they called me when they didn’t, before then they had promised to call twice & never did. & if they couldn’t find me via phone, why is it that they failed to follow through via the portal. Airbnb is the bigger problem here, they endorse low standards & expect customers to settle for less than what they pay for. Airbnb is also encouraging fraud...this is a big problem. After this is sorted out, I am deleting the app AGAIN. I have filed a complaint with the BBB against both Airbnb & the hotel.
The host felt he could get away with ignoring the error & apologizing & insisting that he would charge us for the first day even if we left. He only offered to move us to the another room when the police came, of which I declined. We had already been taken advantage of & disrespected enough, I did not want my son & I to be there. It did not feel safe. Then came the request to proof of our day & time of the departure, the manager wanted to write a note on a sticky note & then offered to write us a note on a paper, w/no letterhead. Then went on to further to insult me by saying that I expected “the Ritz Carlton”. Imagine that. All of this was happening with my son in tow @ 10p. Both Airbnb & Found had no consideration for my son’s presence in this picture, of which I found careless.