A small group of us needed an overnight stay, at the last minute, near the United Center. Hotels were all booked up for the Air & Water Show and this fell right into our lap. Tracey was more than accommodating even inside the same day with less than 12 hours notice. She was quick to respond, had towels and toiletries available, and even staple items in the fridge for us. Parking was free on the street for the weekend, which was an extra perk. It was just right for our needs.