Freehand felt like a hostel. The downstairs room was very well decorated and had a beautiful ambiance. I wish that followed throughout the hotel but sadly the elevator and the halls were lackluster. The room itself was cold and needs major updates. The heater was set to full blast but even then was not able to heat the room. The window and coverings were outdated and the mattress felt like a cot. Not what I expected from the location but appreciate the low rate. I feel like my experience would have been better had they advertised accordingly and I would have known what to expect. The front desk employee was the only one working and clearly overwhelmed. We had to wait to check in and there are no phones provided in the room so when you need something you have to go downstairs and ask. I overheard other guests complaining at the desk….