This was my first experience with airbnb, and I think it set a high standard. Communication was excellent, and I received clear instructions on accessing the property. I was even allowed to drop off my luggage several hours before the 3:00 check-in, which was a great help. The neighborhood was VERY safe and well-lit. The 2 bdrm apartment was spacious, immaculate and well-appointed (think 3-4 star hotel) with high quality kitchen and bathroom hardware, beds, linens, furniture etc. Also, access to public transportation was quite convenient, in spite of some street work that is being done within a half mile of the apartment. I will definitely be staying at one of Joe's properties during my next visit to Chicago.