Being more specific will allow your customers to decide if they want to book or not… and telling them things don’t work in at the last min should be unacceptable! Considering that was one of the main reasons for booking! Overall she answered phone calls to make her look good but failed to fix very serious problems like us being able to shower, that was horrible ..and she sounded very nonchalant when we told her our issues. I would NEVER book again but it’s not like she cares anyways based off my experience but I would and will not be recommending this to no one! 1st time booking on Airbnb and this was the worst 1st experience ever!