My family is from Canada came visit Chicago. We had a little problem with this house, when we checked in this house, it was almost 11pm and the house wasn’t cleaned after the last guest and we couldn’t know where to go when it was that late but Hanzel found another Airbnb and send us there. The new place was good and I’m appreciate Hanzel’s help, she was working hard to help us but I think they should check with the cleaner make sure the house is done before every check in to prevent thing happens like this.