TJ was more than accommodating and very quick to act when communicated with.
There was an issue with the bedding on my first night and the next morning her team had swapped everything out (and explained that the shower controls are backwards (H is cold, C is Hot!) within 2 hours of let them know.
AC is Central with no accessible thermostat but the AC was turned up upon request immediately.
Great location with access to so many shops, bars, restaurants and several bus lines.
20 minute walk to the Red/Brown/Purple CTA lines.