The front desk staff is rude. I was told by staff the freight elevator was only for people “actually moving in”. Blueground does disclose the ridiculous $500 pet fee. You have to use Fetch for package deliveries. Packages take long than expected to receive. Carpet in the unit was dirty by the entrance. The washer and dryer are really loud when in use. There was water leaking from the kitchen and bathroom. Terrible time here. I left after 2.5 wks.