When I landed at ORD, I reached out to the point of contact that Naseer had provided and could not reach her. After taking the Blue Line to Logan Square I reached out again with texts and a call, and still got no answer. Upon reaching the apartment, none of my calls and texts had been answered, and after some attempts I was able to connect with Naseer who was somewhere offsite. Someone was walking into the building, so I was able to get inside. Once I got to my room I found the beds were unmade and obviously slept in. In the bathroom, there was a pile of soaking wet towels on the shower mat. I had to search the apartment for clean bedding and was able to find some (which wasn't the appropriate size for the beds) to make do. Judging by the other reviews I saw for this apartment, my experience wasn't the norm. That being said, this was my most unpleasant experience with Airbnb after years of use in multiple countries.