Exactly as described and more!
Whoever they have clean between guests is amazing! Truly spotless in every inch of the place. It makes you feel comfortable immediately.
There were so many little touches that weren’t described that made it so relaxing for a traveler. They had laundry supplies available, extra cleaning supplies in the kitchen, and gadgets galore. The bathrooms were stocked, as well! Full size shampoo, conditioner, body wash and quality hand soap to air freshener, q-tips, cotton balls and cotton pads! Even a blow dryer with attachments! Save room in your luggage and leave those items at home.
The rollaway was perfect for my teenage daughter and her friend. They quickly made a bed out of the couch and rollaway, taking over the living area to enjoy the city lights at night.
Make sure to tell the doorman that you are with Cloud 9 to experience a warm welcome without any confusion or delay.