I made two request and David responded quickly. The unpredictable chicago winter brought ice and I asked if he could salt the property just in case AND in the same request, I asked for a kitchen utensil. He responded happily within 20min meeting both needs. Wow How helpful! Unit is nice and warm. Quiet building and neighborhood. Modern accommodations as well as comfortable. David is a host who works to deliver a great experience. I will come back!