Chad made one of my first AirBnB experiences perfect. My stay makes me want to book through him each time I'm in Chicago. He was sure to check in with me via text during the key times such as the day we arrived. We were pretty low maintenance so I didn't have many questions, but he made it clear that he would gladly answer any we had. He also had a friend down the street on call if we needed assistance. Primarily I was renting for my parents because they couldn't find a hotel that weekend. Knowing this, he was very accommodating even reminding me of the 3 flights of stairs they would climb. The unit was very clean and up to date. The kitchen was beautiful and modern. The view of the neighborhood from the living room or the rooftop deck was very relaxing. After being in the property for a few days I wanted to move in. The neighborhood was perfect. Very quiet and beautiful, yet far from boring. Down the street a block or two in each direction were restaurants, bars, groceries, and other shops. Chad had personal items in the fridge and in the cabinets, but he made me aware of it in the initial house rules. His policy was that I could have anything as long as I replaced it, which was fine by me. There is a full grocery/liquor store within a block anyway.