This property is beautiful and was perfect for our stay. It was very clean
Those helping us on the customer service end were kind and respectful
However, ther were quite a few things that were very disappointing
We were told right upon check in that our fridge was not working and that someone would be by to address this. They provided a mini fridge but with a. Child we had prepared food and planned many meals at home. When I messaged to see if someone would be by I did not receive a response
We were also messaged that the pack and play was set up. We were informed at check in that they were still waiting on one
We had also checked to make sure there was a washer and dryer. This is listed as available amenities. When we arrived we found there was only a washer and no dryer. Again, we look at amenities and choose based off certain things. This was asked about in messages and was again not responded to
One night there was no hot water in one of the bathrooms, a light fixture fell off the wall
I have always had a very good experience with Airbnb and have never made a complaint. We still had a nice stay but components of this property were frustrating