The host was great about getting back to us quickly when we had questions. However, the place was not as clean as we would have liked and it was lacking in cleaning supplies and trash bags during our stay. I do not recommend families or people who are unfamiliar to Chicago to stay at this location. It is in an unsafe neighborhood (the block right past the stop sign had people hanging out shooting dice/drinking and heard gunshots several nights from there) although our particular building seemed to be safe and the neighbors. Do not go to the park as it was very filthy with trash...had a lot of teenagers hanging around. Zuly was very sweet and easy to reach though.