Even after a scheduling error on my part check-in was quite smooth, Raul was very adaptable, friendly, patient, and thorough in explaining everything. There were a ton of useful amenities fully stocked such as toiletries, shampoo and conditioner, bandaids and ointment, soap, and then some; and there were even some snacks on the table. It made me feel welcome.
There was a break-in during my stay which happened while I was out and one I let him know Raul handled it as quickly as possible, checking in on me and my stuff (nothing was stolen), gathering information he and Leszek needed for the police report, and changing the lock and handing me the new key on the day of. I would like to stress that the place is located in a safe neighborhood in a secure apartment building -- this sort of thing, while rare, can still happen to anyone. I don't say this to be discouraging but rather I wanted to highlight the hosts' responsiveness in this exceptional circumstance. Throughout this incident I was taken completely at my word and Raul kept me updated every step of the way. The rest of my stay (both before and after) was quite peaceful and comfortable and I really felt like the hosts had my back.