There were quite a few issues with our stay.
First of all, the elevator was down for our entire stay, and we were placed in a unit on the 5th floor. I have medical problems which made this very difficult for the stay. At the least, they should have advised us of this issue ahead of time so we could have made alternate reservations. We should have been credited for our stay as we paid for the reservation with an understanding that there would be an elevator.
Second, while we were told that the unit and building is non-smoking, but the entire second floor of the building is a Tobacconist, and the stairway reeked of tobacco the entire stay. This is in the "other things to note" section but the tobacco scent is much stronger than the listing suggests. Additionally, the building is right next to the L, which was convenient for travel around the city but was extremely loud many times throughout the day). Our particular unit was the farthest from the street, but we were even able to hear the train as it came by. I can't imagine what it would have been like to stay towards the front of the building.
Third, as others have mentioned in reviews and as is briefly noted in the listing, the two bedroom had very little privacy as the floor plan was open ceilings and all noise could be heard from each room. This is not ideal for anyone who wants to have a space to themselves.
Lastly, basic amenities such as decaf coffee were not available, which usually wouldn't be much of an issue but for this high of a price point I expected.
As a result of my experience, I will never stay at another Sonder property again. I am very unhappy with the lack of attentiveness to the elevator (we were told by other guests that the issue persisted for over a week), especially for people with health issues or accessibility issues. This was not a pleasant experience overall.