WARNING DO NOT STAY HERE! I am an understanding person so 2-3 things that are an issue, it's fine, things happen, but as each day continued it was clear this property is not well kept and not to Sonders standards. The first day i noticed food particles still on the dishes in the cupboard and greasy utensils in the drawer. That's okay i can clean it. At night i realized the pillow cases were not washed. The next morning When i went to make coffee i found redhair on the ice tray and when i fixed the bed i noticed the duvet cover was ripped from one edge to the other. At that point i reached out to sonder on the app and via Airbnb. The response time is fairly quick but no action was taken. This room was not up to the standard that Sonder offers and not what was advertised. I was clear in my my request (each time with a different agent) that this is not what i paid for and wanted a partial refund, please prorate the days i was here and cancel the rest so i can make arrangements elsewhere. They intentionally drew out the process over the weekend using up an additional 3 days on the reservation. Very SHADY. They offered to send someone to clean the unit, again its not the cleanliness, its being sold something and not getting what you expect. I was randomly offered a $150 refund w/o a conversation, probally the cleaning fee. That barley makes up for the additional 5 days i did not need to stay there waiting on a cancelation confirmation.
Location is in the southside, security staff is friendly, the gym (around the corner) has the essentials, about a 8-10 min walk to the red line train. If you're going during football season its close enough to solider field (20-25min walk). Other than being dupped and going thru cycles of customer service that goes no where its a decent location. Would NOT stay with Sonder again. Keep looking