I’ll start with the positives… great location, easy check in even with it being a late check in due to my late flight. I used Lyft and the Metra train to get around (station is literally 2 blocks away) it’s a cute vintage space and well equipped with clean linen. Communication was great as well as the directions to check in and out. Noise level, there wasn’t any, the neighborhood is quiet and amazing breeze outside facing the park. Great indoor AC and fast wifi. It’s centralized in an amazing safe neighborhood with a lot of restaurants, stores, etc all within walking distance. I traveled alone so i’d say it’s safe for women traveling solo.
Negatives. It’s in desperate need of a detailed cleaning. Dusty wall panes, dirty bathroom door, dirty floors, dirty tub, no hot water and shower pressure while trying to get hot water is like watching a leaky drippy pipe. If you’re into cold showers which I was, only during the day there’s some pressure for cold water. The floor of the complex was very warm so the cool showers during the day felt great. I’ve communicated with the hosts and they were quick to get back to me but with no agreeable or reasonable solution. They told me they’d send maintenance, no one came. I cleaned the complex myself, sweeping and mopping the floors and washed the tub and wiped the bathroom sink counter, there was residue all over. I’ve sent them pictures of it all so that they may see. It’s unacceptable to be charged a cleaning fee when you’re cleaning up after another guest. I had asked for a refund for the cleaning fee and they offered me a late check out (didn’t work because I had an early flight) and a 10% off coupon for my next stay. Why would I want to stay again if the first experience with cleanliness was an issue? It’s a very plain “crash pad” just dusty with no running hot water. Unless they get it fixed, I’d avoid using this place during the winter.