Our friends and family gathered over 4,000 miles and spent over 10 months planning this trip and communicating with Laura for a reunion/get-together. I have spent the past couple of weeks settling down after a very disappointing experience to provide the fairest and most constructive feedback possible.

1. When we arrived, we learned that while we paid for and booked two of the three villas, Laura rented our second villa to another party leaving us only one villa for 12 people - despite having paid for two.

2. When we arrived, Laura was "on the road to Hana" and did not return our calls or texts in a timely manner to resolve the issue. She showed no urgency in getting us checked-in and/or settled upon our arrival.

3. When she did get back to us, we appreciated that she accepted the responsibility and owned her mistake. She did find us a room next door, but doing so took away the group experience that was the premise for our trip to Hawaii.

4. During our week there, we encountered over a dozen large cane spiders, large centipedes, and a plethora of other bugs. While we embraced the idea of experiencing what nature offers in Maui, we expected the property to be clean, free of debris and bugs, and were very disappointed with the condition that the property was in when we arrived. The windows and screen doors were broken and dirty.

5. We never received keys for the property. During the week, there were a number of different people in and out of the property doing "work" (landscaping, staining furniture, mowing lawns, etc.) - none of which were ran by us or shared with us in advance. With doors unlocked and all of our belongings inside, it was a matter of time before something happened (see below).

6. The gate access to the property was broken from the first day we arrived with a note posted on it (alerting the world) that the gate was broken.

7. Two days later, we had two of our guests' property stolen from their rooms (gifts, a laptop, etc.) and keys were found in the garden outside of the home.

8. Upon speaking with the neighbors, it appears that this is at least the THIRD account of theft that has been reported on this property this year alone.

The entire time that we were there, we were trying to mediate issues with Laura. The property itself is absolutely beautiful and has SO MUCH potential if were to well-kept, cleaned, and maintained. The views are breath-taking! It's just such a shame that such a beautiful home has been let go to be taken over by spiders and bugs. For comparison's sake, the property that we stayed in next door "Maui by the Sea" charged the same amount per night but had A/C, was clean, and is beautifully maintained.

Suffice it to say, we will never stay with Laura in this property again.