The host was very responsive. I definitely had to ask a lot of questions regarding how to access parking and the keys, but the host responded promptly. Just always expect what you pay for. This place is a great deal in the heart of Hilo, but it's no four star stay. Kitchen and bathroom amenities sufficed. The place felt a bit stuffy and not super clean. Just clean enough. Internet wasn't fabulous and cable stopped working the last few days of our stay. I'm sure the host would have taken care of it if we contacted them.
Hilo is so cute! We caught the Holiday Parade from the window and just walked down to watch it. Walking distance to laundromat and Farmer's Market.