Check in was easy, and fast, we proceeded to walk over to our unit. My family (which included three small children) walked into a really warm condo. We thought the AC was turned off but it was actually on, it was just not cooling the space properly. The minisplit was also dripping water and the carpet was soaked, the water was splashing close to an electrical strip. The maintenance guy did come the next day and fixed it but it was leaking all day and through the night. There was also ants in the kitchen. They also only provided us with two toilet paper rolls for a family of 10, I called to request more and they said they only provide starter rolls everything else we had to provide on our own, I have never heard of this from the hospitality industry. The only reason why I am giving it two starts is because after spending over 6 hours of our vacation time (across 5 days) on the phone with My Perfect Stays and Airbnb we finally came to some sort of resolution.