Gail was extremely communicative and helpful before and during stay. And very patient when I uncharacteristically locked us out like a dingus on our last night, and had to knock at 11:00 p.m.(which is basically the equivalent of 3:00 a.m. in Hawaii) to get help in. Great cozy little space that's an easy walk to both downtown Kailua and Kailua Beach Park. Great value given the excellent neighborhood and proximity. Highly recommend overall.