The place was nice - spacious, clean, pretty much as advertised. But the shower in my bathroom had no hot water (though curiously the sinks did). When I messaged the host about this, I got a message back from someone else, perhaps a property manager, saying essentially "contact the front desk". I was really busy - I was there on work and going to sea a lot of the time - and didn't have time to do that, so I ended up taking cold-ish showers until the last night I was there when the person in the other room left and I could use that shower.
The response left me feeling like it amounted to "No hot water? Not my problem. I'm passing it back to you", which was a bit disappointing. Like, why didn't *they* contact the front desk?