This is a beautiful property in a great location, and Waimea is a wonderful place to stay--particularly if you’re keen to explore Waimea Canyon and Kokee State Parks.
However, the management was highly disappointing. They double-booked our room for our final night there. I understand that mistakes happen, and would overlook this one under other circumstances. But I was shocked that they didn’t make more of an effort to be helpful: to let us move our luggage directly from one room to another, or offer an earlier check-in time, or at least let us know before our arrival (we could have planned accordingly). They never even gave a sincere apology.
Instead, we were forced to pack up and move everything back into our rental car, be without a room for the window between check-out and check-in, and then unpack it again several hours later. It took 3 visits to the rental office--which is at a different location--to get keys to a new room. Again, this was only made worse by the management’s seeming lack of concern for us being put out in this way.
Also, the parking lot consists of a poured concrete entrance and gravel parking spaces. There’s a severe 4-inch lip between the two. Backing out of there damaged the undercarriage of our rental car. A little more gravel (or a tapered concrete edge) would easily solve the problem.
The coffee pot in our second room was full of mold upon our arrival.