We have only spent our last night for our vacation at this studio in Waikiki and have had a wonderful experience. Caroline was very responsive and courteous, not to mention very accommodating. We misjudged the length of time it would take to get back to Waikiki from our hike and she was gracious enough to extend our time there! We also got to meet her briefly at the elevator and she was just as kind and pleasant in person as she was in her messages. The studio was small but gorgeous all of the real estate was very cleverly used and the view was amazing. Highly recommended without question!