Hard review to write - overall more good than bad, but the bad was BED BUGS! Here's what happened...my in-laws discovered a few bed bugs in their room on day 6, but they didn't capture any so we weren't sure if they were actually bed bugs or just some other critter. On day 7, they were able to capture one and it was a positive ID for a bed bug. I reached out to the host shortly thereafter to inform her that there were bed bugs in hopes they would provide some type of resolution/solution. Here's where things declined - the host took absolutely zero responsibility for the bed bugs. Instead of immediately hiring an exterminator or taking action, she eluded that they came from us and that there's nothing they would do about it and provided zero compensation for losing use of the bedroom in addition to the many hours of laundry each one of our party needed to do after returning home to ensure we killed any eggs that may have attached themselves to our luggage or clothes. As an Airbnb host myself, I was appalled at the response. If any of my guests mentioned bed bugs, I would take immediate action to mitigate an infestation and ensure they were compensated for their time and loss of use. Now, you may ask why we didn't immediately pack up and leave, but since we were only staying 2 more nights and 3 of the members of our group left the day we captured the bed bug, we were able to leave that room empty with the door closed for the remainder of our trip. From research, we knew we would need to wash every piece of clothing and luggage we brought regardless of whether we relocated so it didn't make sense to spend half a day moving when we'd need to do all the post travel cleaning any way. I thought it would be fair that the host provide a partial refund since we lost one of the bedrooms and needed to spend all the hours cleaning when we got home. They refused, and instead stated that we had more guests in the house than what we booked and that they wouldn't charge us extra for the additional people. This is completely false and I let them know. We had 9 adults, a child, and an infant, which is exactly what our booking states. She then said that they counted the people on the security camera. Again, this is completely false. We had the exact number of people on the booking. They also rent out another unit on the ground floor and there was at least one time that two people that were occupying the ground floor unit exited the property as we were loading our cars to leave for the day. Perhaps she thought they were a part of our group, or perhaps she mis-counted. Rewind to check in, which I was not present for - I flew in later in the day, however, I was informed that immediately upon arrival, the husband came out and reiterated strict quiet hours beginning at 10pm and repeated himself several times. We were aware of the rules and are respectful guests. There was no need to berate guests the second they step foot on the property. Not a great welcome. Any way, aside from the above issues, I would say the unit is great, which is reflected in the rating. The location is fantastic, it's quite big, and can accomodate a large group of people. Yukie was very good with communication and responsiveness up until the bed bug issue. She advised it was the first time anyone has discovered any, which may be true. It is a possibility that a piece of our luggage picked up an egg at the airport or aboard the plane. I want to give her the benefit of the doubt since she was a good host and the house was nice in all other aspects. Flashforward to returning home - I was seriously thinking about not leaving a review or informing Airbnb of the issue. If the host decided not to remedy the bed bug situation immediately after we left, the next guests to stay would discover bed bugs and she'd be forced to deal with the issue. And if she did hire an exterminator to rid the house of eggs and bugs, there wouldn't be a problem for any one else. However, since it is a health and safety issue, I decided to let Airbnb know to hopefully force the host to take action. Since it was after checkout, they said there was nothing they would do from a compensation standpoint, which is totally fine and understandable, but they would follow up with the host to take some type of action. My hope is that Airbnb advised them to hire professionals to eliminate any eggs or bugs before the next guest's arrival. Hopefully this was a one time thing and no one else has to deal with this in the future. Again, the house is great overall!