The home is lovely and near the Hilton resort in Waikoloa. I reached out prior to arrival to confirm if beach gear was provided as bodyboards, beach chairs, etc were listed. Vacasa replied none of these items were included. We went through the trouble of packing body boards only to find out that these beach items were included even though Vacasa repeatedly said no. It should have been helpful if they actually checked & provided accurate info. Upon arrival I messaged if early check in was available, they replied no and then never sent check in instructions. Check in was a nightmare. We were left waiting outside for almost an hour, on hold for half an hour trying to get ahold of Vacasa. When we did get ahold of someone, she was extremely rude and short with us. Terrible initial experience with Vacasa. Later their local team reached out and did make efforts to make up for our initial experience which we really appreciated! If it wasn't for that, I would not rent from Vacasa again.