Renter beware: Not a “Super Host”- disorganized, abrupt and accusatory
We’ve stayed on the island several times, travelled around the world and have never had such a horrific experience.
Although this condo is fitting for a mid sized group (5/6 adults), our experience has been tainted by the management of this property by the host. There were some small things and some major false accusations as well as a request to pay major funds after our stay.
Please note the following:
⁃	2 weeks prior to our stay, Margo messaged and called me quite abruptly to organize someone to enter the condo to fix a window. This was quite concerning to us as we were not due to stay at her place for another few weeks. She was confused, unapologetic and rude in these exchanges.
⁃	the host has published the map of the Palm Villas and not the Golf Villas (the actual community) causing confusion for directions and understanding of the community. When we sought clarification on this matter we were met with an abrupt and curt message back stating “no one has ever had an issue before”
⁃	the listing notes use of their sun/fitness equipment but when we asked about certain equipment we were again met with a curt message “please bring your own”.
⁃	When we arrived onsite, the cleaning was subpar with garbage under and behind furniture as well as sand in 2 of the 3 showers.
⁃	Most notably, the dishwasher had standing water in the basin upon arrival. We attempted to look into this for the host being home owners ourselves by cleaning out the food trap. When this didn’t solve the issue we reached out to Margo to advise her and ask how she would like to proceed and if there is anything else we can do on our end. She called a technician for the next day which was a timely response we seemed happy with. When we thanked her for her prompt response and resolution so that we could utilize the dishwasher on our 10 day stay, her response was “sure”. After our stay we were then messaged by Margo requesting we pay for the bill from the technician ($315 USD). If you choose to stay with her and notice anything is broken or not working take photos and document so this is not your experience.
⁃	Lastly and most concerning is her accusation that we took both pool keys (an accusation with no merit as taking the cards serves us in no way). Upon exit of the unit, we used a pool key to spend some time in the pool before our flight. We brought the second pool key back as the cleaners were entering the home. All of the adult guests did and inventory of the keys upon exit because the renter manual is quite clear about concern for misplaced keys. All keys were present and we exited the unit. Later that day we were messaged that the cleaners claimed we took both keys and that we were to pay $300USD for taking the keys. This false accusation was absurd and quite concerning to us. We had several messages to Margo explaining the situation as there was a language barrier with the cleaners and we were certain that they misunderstood the exchange. We are still quite certain the keys are at the facility (if not, they have been removed by a third party). Again, take photos and document this as it has become quite the nuisance to us as we continue to work towards a resolution with Margo on this matter.
In summary, we found the condo a fine place to stay (the furnishings are mediocre but fine). The community facilities are good - the pool was quite quiet when we were there. And the semi private beach was one of the best on the island if you have little kids. I would highly advise you do your research before deciding to stay at this home. A host can truly make or break your experience. I’ve had hosts in the past that go above and beyond for your experience which is such a nice touch. We found our experience with Margo to be rude and unsettling which affected our stay in Hawaii.