bathroom tubs were clogged and dirty, toilet seats were dirty too. we cleaned them ourselves because we traveled 20 hours and did not want to deal with complaints at that point. the location is great, cute little house. the morning after we arrived - friday- the AC stopped working and the house was i5 degrees, I called the property manager Shannon who didn't pick up so I texted her letting her know. she said she was going to contact the company, a couple hours later she said they would come on Tuesday (we were checking out Wednesday). I said that was not acceptable, she texted that we should open the windows and if the kids were hot to take cold baths with them. That night my toddler had a fever and just as we put things on the grill, the grill went off because there was no propane left. I called Shannon again and this was her phone was off, tried to reach her again and nothing. I also could not get an answer from Jenna on the messages via airbnb. My husband and MIL posted something about being stuff in a $4.5K airbnb with no AC, no grill, no ice maker (also wad not working) and dirty bathrooms so airbnb reached out to them to get I fo and open a claim. Unfortunately they took forever to even process the claim, the AC was not fixed, they said someone came Tuesday while we were out but when we came back the house was 86 degrees again, I think the unit is just old and can't keep up unless it's low 70s outside. they did bring a portable AC unit which we put in the kitchen and that helped keep the house at 80 degrees vs 85-86.
all in all, I'd not stay here again. I did not like how the communication went and not having AC after paying a premium price was not right. they gave us a $100 refund which thought was ridiculous, we could've gone to a much cheaper Airbnb in the same area with no AC. we paid over 1K more for the AC and didn't have it for more than 1 night. we ended up having to sleep on couches in the living room where it was a little cooler, it was a huge mess.