Booked an ocean view terrace "platinum" room for two nights, but when I arrived was told the room wasn't available for two nights, and would instead get a different room for the first night, and then have the room I reserved for the second night.
I was told this when I checked in, even though there were multiple contacts days before I checked in, this was never communicated to me. What this meant though, was that I had to check out of my first room by 11am, and couldn't get into the room I paid for until the stated check-in time of 3pm. I was told at check-in that they would prioritize the room clean and that we would maybe be able to get into the room sooner, which wasn't ideal, but that was the expectation.
I had an early morning dive planned, so we had to pack up at 6:30am and when we got back from the dive around noon, were told we could use the pool area to relax and shower until the room was ready. The pool area has two chairs in the shade, which were already in use, and one shower with minimal amenities like shampoo or hair driers. The room wasn't ready until 3:45pm, which I had to keep asking about.
I am giving this 2 stars because the room I should have gotten was exactly what I wish I could have had for the two nights I was there. Instead I paid a premium price for a different room and no having a room for 5 hours during my stay. I understand things are hard with multiple booking sites and covid, but setting expectations and understanding concerns is a pretty basic thing, and I don't feel like Hotel La Croix did a good job at either.