Pests!!! The home was clean but after a few hours of us checking in, we noticed small light brown bugs running around on the counter tops, walls, and floors of the kitchen. That very night, the same pests were noticed in several areas of the house, in the bathroom, on the furniture, and the bathtub. I contacted the host and my entire stay was interrupted with the back and forth on the pest issue. I am aware of many pests outdoors in Hawaii and expected mosquito bites but not pests running throughout the kitchen, in our belongings, or on the toilet seats. I guess i should have known there was a problem. In the cabinet, there were several cans of bug spray for ants, roaches, and other bugs. The host identified these as ants and acted like they shouldn’t haven’t been an issue. I did expect to clean every moment as we were preparing our meals as they were attracted to any amount of water or food. We were not able to leave anything out, including packaged items. We had our tortilla chips in the fridge. The host suggested cleaners to come clean the home, who never showed up. I didn’t understand why the home needed to be cleaned again since it should have been cleaned before our arrival and especially since we were told the home was rented out the week prior to our arrival. We were offered Terminix to come and spray the house 2 days before our checkout date. They wanted the house to be sprayed while our child was with us in the home stating the chemicals were safe. THIS IS NOT WHAT I EXPECTED DURING VACATION IS WORRYING ABOUT PESTS AND TERMINIX.
Besides this issue with the pest, the property and the amenities of the pools and views were amazing outside the home. The lanai gave great sunset views. This place would have been perfect and a complete 5 star if it was the issue was handled better and if they were on top of the pest issue. I don’t believe that anyone wants to go on vacation and deal wit pests or this level of customer for the price this AirBnb goes for.