Two days before our arrival, extra holiday told us the unit is not available and they have to relocate us to a different unit. All the option given did not have a kitchen and they were hotel rooms for our family of four. We eventually agreed on a place with a Kitchenette because there is no other option during the Christmas break. Then Extra holiday refused to give us the host’s contact info, their reason given is they made the reservation for us. I reminded them our flight will arrive late and there is a 6 hour difference between their office hour and destination. Turned out the actual host is wonderful ( check them out at Expedia, the property is called three palms) but I would never book through extra holiday again. They are a scam and should be reported. This lady Vanessa is the worst, she is polite but would not help you in any way. Both the host and I have repeatedly asked for each other’s contact info, she just refused to communicate… terrible company to work with.