Dan’s condo is a nice place in a very good location. It’s comfortable & nicely furnished.
Unfortunately our experience was seriously impacted by tile work happening in the condo above. It was like a jackhammer right above us from just before 9am til after 5pm. We couldn’t spend any time there during the day. No napping. I couldn’t have a scheduled zoom meeting.
Of course Dan had no way to predict the work would be done, but as someone renting a vacation retreat at what came to nearly $300/night I expected him to remain in communication, to show concern at minimum. Dan responded to my first message quickly. He offered to call the management company. After that first exchange, we never heard back from him. He didn’t check in, didn’t express compassion or concern. When I reached out at the end of our stay to express my disappointment, his reply was a flippant “these things happen in condos” response.
We don’t get a chance to travel for pleasure like this. If we had the ability to go stay somewhere else & try to get our money back later we would have, but we didn’t have another $300/night.
This is the first time we have had trouble of this nature during an Airbnb and the first time we encountered an unresponsive owner.