William and his team were wonderful. They communicated check-in instructions and all other information very thoroughly and promptly and were absolutely wonderful, offering to help at any time should we need them.
The property is a time share property, which is simply set up and run like any other hotel/resort. All staff members were so friendly, and all facilities were very nice and centrally located in Kaanapali. We had stayed at the Kaanapali Beach Club previously and loved it, and our stay through WIlliam and his team, also did not disappoint! We hope to be back soon!