Cleanliness: I gave it a 4 because the couch needs to be cleaned and underneath it too. When I opened to use the couch mattress, the bedsheet cover was dusty and didn’t look like ti was washed so I removed it and replaced a new one by myself.
Accuracy: I gave it a two because the washer and dryer has been down for about 2 months (see previous Nov. review) also the blender isn’t functional. So if something is currently out of service the host should immediately take the feature/amenity down. If it’s back in service, then they can post it back again. This helps the guest decide whether this place is right for them or not.
Check in: I gave it a 5 because it went smooth and the instructions were super easy to follow.
Communication: I gave it a 1 because I wasn’t informed that the washer and dryer have been out of service since November. I only found out that it’s not working by going through the reviews again. Unfortunately, I found out last minute and it was too late to cancel and find a different place to stay. When I had problem with blender it took a long time for the local service to respond, until next day… So I just bought my own blender, very inconvenient. These kinds of things should be the host’s responsibility to inform future guests that something isn’t working so they have time to decide if they stay or find elsewhere. However, the host did respond by crediting me for the inconvenience. They also informed me that a public washer and dryer is available in the apartment complex.
Location: I gave it a 5 because it’s so close to all the groceries and restaurants. Very convenient location. Ex) 5-7 minutes away from Target and Walmart. Costco is 15 minutes away. Da Poke Shack is 6 minutes away but get there early because by 2:00 PM, they’ve sold out of poke and you’re only left with kimchi and other preserved side dishes. It’s also a perfect location to start your journey to North of Big Island or South Big Island. Btw, the people downstairs from the apartment are kind of loud with their TV (from 5:00 AM -8:00 AM, and 9:00 PM-12:00 AM), just a heads up but not a big problem for me.
Value: prior to the washer/dryer and blender being out of service, I would have given it a 5 since other competitors don’t offer a better value than this location. But since I had an inconvenient experience, I gave it a 3. As previously stated, they cooperated with me in giving me credit for the inconvenience I experienced.
Overall, if the washer/dryer and blender was working and the couch bed was cleaner, I could have given this place a 4-5 on all sections.