Megan and her husband, Jasper, have a very nice place. It's clean, and very close to everything Hilo. In fact, it's right on the edge, so you literally step out the front entrance to the town. We stayed in a more open unit than others ... the Two Dragons. We were surprised by the openness of the place. My girlfriend and I are no prudes ... but the kitchen and front area are only covered by a partial wall, and wide open, with easy viewing by the higher porch of the neighbors. The front door is also only a hard screen, and again easy viewing into the front room/kitchen, and the bathroom unless you close the door. The wide openness also allowed for lots of noise ... cars blaring radios at the stop light out front, a couple garbage trucks at 5am, etc ... and allowed for my girlfriend to be bit many times by mosquitoes. Keep in mind, this is one unit of theirs. They do have other closed units, which would provide with less of what we dealt with. But what was most irritating was the host's lack of communication. We met everyone the first day, and everything was great. But when we sent a text AND shortly later called and left a message about our concerns of the openness ... and maybe, "Would it be possible for us to change units? ... though we're OK and will deal with it if we have to stay put." ... our messages were never responded to. Nothing. What was additionally weird, was that no one seemed to be around every time we came back to the abode. Megan and Jasper seem like very nice people, and they have a very nice, cozy, clean complex they should be very proud of. But the lack of communication and simple disregard of our concern was disheartening. Megan also told me when we first met, the first night, she would be refunding us a small amount, as she had for a previous tenant. I never even suggested this, but thought her gesture was nice. We have still yet to receive any small refund. Openness, mosquitoes, and refunds aside ... the only real complaint is of the disrespectful non-responsiveness. Lastly, I am not generally a complainer, as you can plainly see from my other 5-star reviews of previous Air BnB stays. We wish Megan, Jasper and their son all the best. They really do have a pleasant and clean place, and we really did have a great time in Hilo and the rest of Hawaii. The next time, however, we'll be more diligent with our Air BnB choices.