The good and bad…
The location of this place was great. The views were amazing. And it was very nice to in a gated community with access to its private beaches - had a very great sense of security. The pools and the tennis courts were a great addition. Also being able to go for a late night stroll was nice.
The bad…
After trying to get into contact with someone about my arrival plans (had to change it by a day), it took forever for me to get into contact with anyone. Once i got a call back, and notified them of the issue, they seemed annoyed that i called for that. I wasn’t asking for anything other than informing them of my arrival date change.
Once arrived to the location, it was extremely hot! The AC was not working. The bedroom was sooo uncomfortable to sleep in. I contacted the number provided. And they just gave me the run around. Saying they would send someone to fix it and never did. I contacted them consistently throughout the stay and they just never replied. We had to go out of our way to buy a box fan, and even then, it wasn’t enough. Super disappointed by their customer service/assistance.
We were left with half a roll of paper towels, which isn’t a big deal, we could’ve purchased more, but didn’t seem ideal. They only had out 2 bath towels for us to use, which made it tedious as we had to continuously wash them. The TV in the bedroom didn’t work at all, we were never able to connect it to the cable.
Overall, the place needed a bit more. The assistance also has to be better.