Mai was an excellent host, very responsive! There was one little snafu when I first arrived but Mai took care of it with lightening speed....what more could you ask for?
The room is exactly as described in the listing. It's very quite and peaceful. I saw several gorgeous sunsets from the room.
This is a very walk-able location, lots of restaurants, shops, coffee, etc close by. I've been to all the Hawaiian islands and the Big Island may well be the friendliest of them all!