Kamaole Sands was a nice area to stay in because it was in a quiet area of South Kihei but walking distance to restaurants and shops. Of course, the beach is across the street and that was wonderful.
Pros:
- Clean and well-equipped with beach gear, towels, cooking utensils, and laundry setup as promised
- Free parking in front of the unit
- Plenty if space to hang out (living room, dining are, and balcony) with great Wi-Fi and TV that had all the streaming services preloaded
Cons:
- Orien made us sign an additional rental agreement hours before check in. They said they “forgot”, hence the last minute nature. It was extensive and there was a lot of new information on there. Seemed shady. Why not list everything in the original AirBnB post like everyone else? This was an odd experience for my friends and I. If we didn’t agree to all the new policies, we couldn’t even cancel without penalty because their cancellation policy wouldn’t allow.
- On arrival, there was a formal check in process at the “front office” which seemed entirely unnecessary. AirBnB already has my ID, Orien requested our ID prior to arrival, then the office made us check in with them and provide IDs AGAIN. No new information or service provided. When you’re arriving tired with all your baggage, last thing you want to do is wait 30+ mins for an unnecessary check in
- During said check in process, they notified us of a one-time resort fee that we “must” pay. This was a complete surprise and not outlined in the original listing. After trying to call Orien (no answer), I eventually received a response saying it was written in the…rental agreement which they surprised us with a few hours before. Not cool. Orien agreed to update the listing with this information after I expressed disappointment.
- Car rental from them has additional terms which aren’t described in the original listing nor the guidebook or any information. Yes, there’s a car which can be rented through Turo. However, they expect you to rent it the whole duration of your stay and won’t rent it by the day. Again, this wasn’t stated anywhere even when I expressed interest in the car rental prior to arrival…and Turo even confirmed the rental but we were forced to cancel. However, I later received messages from Orien saying we couldn’t use the vehicle because they couldn’t conveniently clean/prepare the car (this would be done by the apartment cleaning people). We had to revise our plans and go back to the airport to rent a car, which was very inconvenient. If you stay here, do yourself a favor and just rent at the airport.