The house is in very good location, just as described by the host. The outside grounds are very lush. The tennis court and the huge mango tree are a plus.
On our 2 Nd day we discovered that there are huge cockroaches roaming the kitchen, even though we throughly cleaned after our selves as per host house rule instructions. We discovered several entry points in the kitchen ( behind the stove) laundry room ( opening in the drywall behind washer/dryer) , master bedroom/bathroom ( broken electrical outlet).
We messaged the owner/ property manager. They replied they were sorry to hear and suggested we should do a better job cleaning the kitchen after using it. At that point we have only used the kitchen to pour drinks, no meals were prepared.
They informed us the cockroaches were native to the tropics and it is not such a big deal. We insisted they schedule a pest control company to make a visit to the house for which they fell to do and informed us that the 1 st available appointment was the day we were checking out. At that point we could not use the kitchen and were forced to dine out for all our meals, which was not our intention with 3 kids. The host told us to look for a bug spray in the house and since there wasn’t one we were instructed to go and buy one from the hardware store. He also told us when we see cockroaches to track them down , step on them and discard them all the way out to the trash dumpster by the street to prevent attracting more - who would want to deal with all that while on vacation in Maui ???
Some of the communications with the property manager and host were unclear like informing us if somebody will be coming to the house , excepting us to be there or not to be, what time/day service people will be entering the house. Frankly not something that a short term renter should be dealing with.
We took numerous photos documenting all this and shared with host/property manager through the Airbnb app.
The host was nice enough to refund us 1 night stay but we did spend more then double that due to the cockroaches occupying the kitchen.
After disputing all the above with Airbnb we were informed that we did not keep the kitchen clean, the kitchen that we did not use except to get water/drinks.