It’s definitely a nice resort with lots of amenities. The pool is big and awesome. There is a little shallow sandy beach like area right by the pool which is really nice for babies. The golf carts will take you down the hill and the beach is a short walk from there, it’s beautiful. Recommend to take a look at the road closures schedule for visiting the north side beach’s. It would be nice if the host can inform the guests who already made their reservations so guests can change their plans accordingly. We figured this out after we reached at the resort and already made our plans/reservations for the Haena State Park. For the same road closures and limited restaurants nearby dinner options are also limited. Breakfast and lunch shouldn’t be an issue and there are some awesome places nearby where you can enjoy your food with a view. Must try Shenz Ohana Breakfast and Nourish Hanalei.
One things I’d recommend to the resort management is to try full filling the request from the guests those who are traveling with babies or having special needs. It is understood that the type of room is not something that the host can promise at the time of reservation, however if any request made almost one month before check-in it’s hard to believe that it can not be fulfilled for a resort this size. In short, we had issues with privacy and cleanliness as we were in the first floor(ground floor) and with a 11months old baby. It’s nice to see the chickens and nenes around but they also messes up the front porch and make it unusable. Having a room where we can not keep the curtains open is as good as having a room right next to a parking lot.
It was a mixed experience for us. Of course it was a nice but definitely required some proactiveness and change in thought process to provide AirBnb standard service.