My experience was not like other guests so please take into account that everyone’s experience will be different. This is in regards to unit g. The issue first started when i did not receive any check in details in the 72 hour notice window. Now fast forward to the day of arrival, We reached out to the host to check in early. However upon arrival , The trundle bed did not work. We had one of the staff members try to see if she could pull it open but she could not. We were advised that the carpenter would be in and should fix this. Note this was 11-12. We ended up having a tour and we wouldn’t be getting back till late. I reached out to the host around 7pm ish to see if everything was fixed and was advised he would check. I did not receive an update back at all via text. We arrived at the room at 9ish and the bed was still not fixed. I called the host and we went back and forth about the bed for 30 minutes. I was told the bed had been fixed then I was told the carpenter never came. I was then asked to clarify which lady helped me from the office since there is a lot of them. The stories were not consistent and we’re questionable about what actually happened while we were gone all that time. At this point, I requested a refund due to the inaccuracy of the room and us not having a place to stay for the night since only one bed worked. The host was agreeable to the cancellation but scrambling to find a a hotel room in Maui at 10 pm at night is not ideal for your wallet nor the stress that came with that. We ended up having to spend 300 plus for a room for a few hours of sleep due to this. The host did attempt to look at his other properties to find us a room but when we are flying out in the morning time is of the essence in order to get things situated asap. All in all, this experience with air b n b was not great for being one of my first. The communication needs to be improved tremendously for this property and units should be checked before being rented out to ensure they work as they are being advertised