While looking for places to stay Sanford was EXTREMELY responsive! At times he would write back to us within minutes of our emails! After reading all the great reviews about the host and the place we decided to stay here for our last two nights on the island. We booked very late, which meant that we needed to change rooms between nights. Although we were a little nervous about it, the Kapaa Shore hospitality department made the transition extremely easy on us! They let us leave our packed bags in the first room and moved them over to the new room when it was ready (which was extremely early!). The grounds of the complex are beautiful with great ocean views. The apartment itself was very clean and spacious with a GREAT view. We loved our stay and would highly recommend others to stay with Sanford at Kapaa Shore!