What could have been better: I have my own insurance—I had to jump through way too many hoops to have it accepted. Too much unnecessary time was spent on this. If Jonathan wants some specific language, it should be his responsibility to create a contract, not mine. Also, having to wash and vacuum the vehicle should not be put onto the renter. I’ve never been asked that from any other rental place. If these are addressed I think it would be a much smoother experience. Kauai is fantastic!