I was thrilled to find Coffee Country Cottage and was hoping to get more involved with my Yoga and artwork while on vacation in Hawaii. I knew that there were cats on the property and asked if cats were allowed in the rental where I was staying. I was told that they were not. Unfortunately in the morning the cat was at the door waiting to be allowed inside, and upon further inspection, there was cat hair in various areas (i.e. under the bed and in the corners) which was not picked up. This left me with an allergy attack which took away from two days of my vacation, in addition to the extra expense of having to find another place to stay under short notice. Stephanie was very helpful in trying to locate another place to stay in addition to refunding my money. She has excellent customer service skills and her place is very cute in a great location to visit the various coffee plantations in Kona. The situation itself was just an unfortunate one.