I normally do not leave reviews and this is the first time leaving a detailed review like this. My husband and I checked in around 8pm to find that the back door was completely unlocked. Broken blinds in the front door where anyone on the street can see into the unit. Kitchen was dirty. The unit was hot and muggy. Very uncomfortable. Dirt and Dust every where in the unit. Towels were old and smelled like animal urine. Mold all over the grout in the shower and ceiling. Not COVID friendly.
Talked to the host, Thomas. Thomas directed me to cancel my reservation for a full refund. Came back to me a few days later and told me Airbnb denied their refund. Contacted Airbnb and Airbnb said they did not deny it and can process a refund based on host direction. Thomas has blocked my number and disabled chat functions on the app. Shady business. I acted in reliance from Thomas' reliance to cancel for a full refund and came back saying no because of Airbnb.