Jess (local contact) met us at the property and was very nice. Space was very large and centrally located in Hilo. Walking to local shops and restaurants was easy. Off-street parking is a plus. The weather was not very accommodating (rain and humidity) and the space could use an additional air conditioning unit. The one unit was working and we left it on all the time. We were able to have the windows open one evening and the unit does get a nice cross-breeze, but windows need to be closed when there's a downpour or rain comes in. No in-suite laundry, but there is a great laundromat across the street.