WARNING! SCAM! Lisa ruined the 1st 2 days of our vacation in Hawaii. Upon entering we could see the room was not appropriately cleaned: wrinkled sheets, smudges on mirrors, non-workingTV, dingy towels ripped into strips, dirty & stained appliances, non-working microwave, coffee pot with no coffee, 1 towel/person, shoeprints on walls, sand in closet, black mold in shower. I sent Lisa pictures immediately and she sent me some BACK of the room cleaned before we got there! NO JOKE! She argued with me saying it's not dirty! The worst part is my family has food allergies and we needed a microwave t heat our prepared meals. After I requested it be fixed or replaced she ignored me until I finally caled airbnb support and reported the issue. Long story short- we waited all day for a repairman who never came and a host who ignored our messages and gave my phone # to a repairman at 930 at night. I did not feel comfortable wth that! We checked out 3 days early, only got 30% back