Roger and Carrie were very kind and easy to communicate with. We enjoyed our stay, but there were a few issues: 1) Just an FYI, the bathroom faucet is a little weak and the tub drains very slowly; 2) On our third day there was a leak in the roof and water was dripping on the bed (apartment 1). We contacted Roger and Carrie and they acted immediately to fix the problem. They fully paid for a one night accommodation at a hotel, then relocated us into a different apartment (apartment 2) in Waikiki where we stayed for about 5 days. The second apartment was clean and spacious but it had a lot of cockroaches. We tried to keep the place as clean as possible but still saw an average of three cockroaches a day. I think this is more of an issue with the entire complex rather than the apartment unit itself. After our stay we were relocated back to the first apartment - thankfully the roof wasn't leaking anymore, and we enjoyed the rest of our stay in Hawaii. In short, it was unfortunate that the roof was leaking and we had to move back and forth to three different places (apartment 1, hotel, apartment 2, back to apartment 1) - but we were very impressed with the way that Roger and Carrie handled our situation, and even more so when they had agreed to pay for our one night stay at a hotel. I would recommend this apartment to anyone who is on a budget and wants to stay close to the heart of Waikiki - its affordable and the location is within walking distance to all the shops, bus stops, great restaurants, the golf course, and Waikiki beach.