Beautiful condo, gorgeous views, great location, beautiful beach, staff was very nice, especially Kay & Joe who helped us get flowers for our daughters memorial. We will never forget your love, blessings & kindness. Along with the sweet Gwendolyn & Leanne.
Would have like more helpfulness & responsiveness to our questions prior to arrival. Dan did help us immediately with a hiccup while there on our 1st morning and was very nice. Christine said she could help me with something special we needed for our daughters memorial, but i think she forgot about it, didnt send me the info & didnt respond to my last message about it. It made me feel bad as though i was bothering them so i didnt want to continue to send messages about it.
The main thing was... We would have really appreciated the courtesy & kindness to let us know ahead of time, that basically all of the on-site amenities were closed. Restaurant hours cut drastically, closed a couple days a week, closed early & menu cut drastically to appetizers, salad & fish tacos, Zero Breakfast as they didnt open until 1pm. The on-site general store was closed, the on-site wellness spa was closed, the Jacuzzis, the gym, the laundry, thursday evenings, the bridge over the pool for photos were all closed. It was heartbreaking and frustrating as we had to re-plan everything, rent a car to get food, grocery store & to get around as trolley had people waiting at whalers village & Hyatt and never arrived, were told schedule changed, but we were all given a schedule, so none of us knew what to do, so we got a rideshare back & rented a car the next day.
If we would have only had a heads up about these things, we could have made all of these arrangements prior to our arrival and not wasted so much time during our vacation.
A small courtesy goes a long way, a moment to email, text or call would have changed our entire once in a lifetime vacation and all the plans that were changed because of the closures.
Again, we loved the place and just wish we could go back & start again.