I booked my stay with Chandy within 24 hours of my check-in but had to cancel because I was admitted into the emergency room. Chandy refused to even try to work with me regarding a refund even though I had only booked it a few hours prior and was supposed to check in in a few hours. I wasn't even conscious enough at the time to communicate to Chandy because I was unconscious in the hospital and someone else had to do it for me. Chandy told them there was nothing they could do to help me because canceling my stay would hurt their "Super Host" score, even though I was the one requesting it. So they made me pay for a stay that I physically couldn't even stay at, and I had to fight with Airbnb while in the hospital to get back the cleaning fee that they wouldn't return to me AND I WASN'T EVEN STAYING THERE. I understand hosts get to set their own cancelation policies but in the event of emergencies, even those outside of Airbnb's explicit definition of extenuating circumstances, being a decent human being really isn't that hard.