Andrea is very responsive! Last minute we were upgraded to the Ocean View Vacation Rental. If any issues came up, Andrea answered all our questions and concerns promptly. The house has a wonderful view of the ocean! We caught many good sunsets in the evenings. The neighborhood was quiet and the location was very convenient to the downtown areas. We were very appreciative of the fans in each room which helped with the heat. The beach items available came in handy when we had outings to the beach. Great location for Kona!