Horrible experience.
DO NOT stay here, especially within the next year or beyond. According to the construction workers this project will continue for over a year! We booked this Airbnb months in advance due to the reviews and description of a quiet beachfront condo. Our first evening of checking in was full of excitement and everything being as described. The days that followed were continuous jackhammering and construction within our small complex. We reached out to Bree informing her of our experience of loud jackhammering and construction noise, we were lied to as she stated it would soon end after certain hours. That would be around 4:00 -5:00 pm after listening to it all day long. We were also informed by numerous property owners that an email was sent out to all owners of this project. We were never notified, obviously if we would have known we would have canceled and booked a different Airbnb.
We were so excited to be in Maui, especially for my husband to rest, relax and heal from his battle with cancer. We were also there to rest and celebrate my
60th birthday in this magical place enjoying our Airbnb. We wanted to listen to the beach waves and celebrate life’s moments. This turned into an absolute nightmare, the construction was so horrible that it would vibrant our condo, the jackhammering echoed in this space, it was so loud that we couldn’t take calls or focus on sending out an email. My husband is a Doctor, he was scheduled for professional online meetings. We had to drive into Lahaina to use our hotspot for all of his meetings, calls and emails due to the loud construction noises of jackhammering, generator and construction language!
We requested a full refund based upon our horrible experience, Bree contacted the owners, they only granted to compensate us three nights! They should have actually paid us to stay here it was so bad. We returned to the Pacific Northwest exhausted from this horrible experience.
I sent a message early on to Bree requesting she drop in to witness our horrific experience, I even gave her my personal cell number. She did not call or drop in, she sent a message that she was out of area. Heartless and sad that humans can be so inconsiderate especially in this world the we live in today. In our departure day I sent a message to Bree giving her information that the two refrigerator door shelves have bad jagged breaks that scratched my wrist twice and the bathroom light fan is so extremely dirty we wouldn’t use it. Bree knows that I have pictures, videos and video conversations with the construction workers on this stay. We were lied to and mislead by Bree. Apparently it’s all about the money for the owners/property manager, not about the guest experience.
Karma