There was an awful smell coming from the kitchen that stayed there the entire duration of our stay. It was unsettling enough that we had to minimize the amount of time spent in the unit to prevent it from affecting us. Upon request Kristy did make an effort to come in and light some candles to cover the scent, but that did not help (she admitted to being aware of the problem prior to our arrival). I believe that for such a glaring issue, if initial efforts to resolve it by yourself didn’t work, and you know you have visitors coming, you should a) ask a professional cleaning company to come and resolve it and b) make your visitors aware of it. I’m leaving this feedback in the hopes that similar problems will be resolved in a more effective way in the future.