They were very responsive from the very beginning. Upon arrival, the place was very clean and organized. More than enough beach towels, bath towels, silverware, cups, toilet rolls, and even 3 different types of rice cookers. Two beach chairs and a beach mat available for use that is stored on the balcony. The garage pass and key were left on a hook near the front door so you can see it when you come in. Mini mart on the first floor was convenient along with the little cafe. Convenient location, very close to the beach. Nice cozy place we would stay at again.