The checkin desk gave a programmed key and directed us to a room that was already occupied. We were horrified to open the door and find personal belongings on the kitchen countertop. We initially had a fleeting thought that our room had not been cleaned but soon discovered that it was indeed in use. Once this was resolved the space was 5 star, communication with Charlotte was excellent and the location was perfect!
Front desk checked us out a day prior as well, and to get that rectified with reprogrammed keys and corrected reservation was another 30 minute process. Hope the checkin desk gets this sorted out so others can experience and enjoy this well valued space.