Before the trip I communicated to Angela that I had a late flight in. I wanted to make sure it would be an easy smooth check in. The day I arrive I received a message from Angela in the Airbnb app with a generic message wishing me a great stay and hoping everything had gone smooth getting in the condo. I responded to that message with “I just landed”. We got to the condo around 10:00pm to find that the code to get into the condo did not work. We tried for hours while calling and texting all the number I had for Angela. After about an hour of trying to contact Angela I contacted Airbnb. Airbnb was no help and offered no suggestions on what to do. They would just tell me they needed to call me back while they did some research. So we sat outside the condo for 2 hours with no restroom and we had traveled for 6 hours that day. At midnight with no response from Angela or Airbnb we made the decision to book a hotel room. Scared that we had to pay for another hotel. We started calling around to find a hotel and had no luck until finally we found one back by the airport. The five of us all crammed into a hotel room for the night. At 2:00 am Angela finally called me back. When she called me she was very rude and didn’t even offer an apology.
The next morning we headed to the condo. Angela said she reset the code and went over to the condo to make sure it opened. When we arrived the condo opened!!
The condo is as pictured. Though it says it is sanitized which I don’t believe it truly is. The walls and doors were very dirty and needed to be scrubbed down and you could see foot prints on the floor. The night stand in the bedroom with the twin beds was dirty and there was a lot of dust making it appear not very clean.
Also, it would be helpful to get a map of the condo grounds to see how to get to the condo. Parking is in the back of the condos. We did not have any trouble with parking there was always parking when we returned from an outing.
The pool area is really nice with a shallow end and a deep end of 9”. The Lania was really nice with a nice big table on it.
The dryer has a very high pitched squeak that is pretty annoying. Also, we only cooked one meal at the condo but noticed that there wasn’t very many utensils like a whisk and other cooking tools.
The condo is pretty close to the beach. Which is nice.
Overall the beginning of the stay was a nightmare and the customer service from the host Angela along with Airbnb’s customer service was horrible and made me never want to stay at another Airbnb again.