The place is lovely, very clean, bright, spacious and nicely decorated. Heather is so quiet you almost forget she is there, until you need something when she is always ready to help! The area is very quiet too, all you can hear are nature's sounds, lovely! My favourite spot in the house was a corner in the around-the-apartment lanai, where I could read sat in the hammock and every time I raised my eyes I could see the ocean just a block away... We rented a car, made base there and visited many spots on the island (Kona, Mauna Kea, Volcanoes National Park, Papakolea Beach -green sand, as well as some other places nearby). We had a wonderful time in Hawaii and now I understand why so many people fell under the island's spell; I think it caught me, too.
Beware just one thing: do not trust entirely on TomTom, take printed instructions on how to get there just in case because in some parts of the road the GPS seemed to be crazy and wouldn't give precise instructions (which happened only once or twice in all the trip but always when you had to make a decision). It is very easy to reach from Hilo Airport if you know how to!