This unit is hosted by a company called Evolve. After we booked & paid for the rental, we sent a message asking them a single question through the Air BnB messaging center and did not receive a reply. We sent a second message and did not receive a reply. Then we sent a message to the e-mail listed for the guest contact & still didn’t get a reply. After waiting 2 weeks with no reply, we asked AirBnb to intervene. We finally received a reply from Evolve advising “Unfortunately, we wouldn't be able to answer property specific questions for you” and that we should contact the guest contact which we already had. In the end we never received a reply to our actual question from either Evolve or the guest contact
Check-in instructions listed a code for the drop box advising there would be a key inside. When we opened the drop box there was no key so we had to call the guest contact who did not answer. We left a message & finally 10 minutes later we received a call back from her. She advised there was no key in the drop box and that we should open the outside gate and use the same code on the keypad on the front door. She asked us how long ago were these instructions listed on the booking confirmation & we told her we printed them off 2 days ago. She said there hasn’t been a key in the drop box for ages and that she already advised Evolve several times previously to change the details on the confirmation.
There is no dishwasher in the unit even though it shows the dishwasher icon in the listing under the Kitchen & Dining section. We ended up washing dishes daily by hand which was not on our ‘to do’ list for a holiday. There is also an insufficient supply of pots & pans not to mention the worst quality ones we have used out of all the Air BnB’s we have stayed at over the years.
The unit is located on 3rd floor and listing does not state there is no elevator & that guests have to walk up 2 flights of stairs as well as another set of stairs from the parking lot. Obviously, this has been deliberately left out of the listing.
There are burners on the stove & one of the dials was missing so only 3 were usable.
The unit is poorly illuminated as the lighting is insufficient in the main floor bedroom, the main sitting area, and the hallway where there is only a tiny wall sconce that emits virtually no light. The Patio door is also broken as it cannot be locked
Insufficient towels as only enough for 4 people and 1 extra which means you’re constantly doing laundry
Mattresses were too soft and uncomfortable as you end up sinking in them
Nails were sticking up from the floor board in the closets in both bedrooms. We were fortunate not to have cut our feet open.
AC’s are noisy and lots of stray cats roaming around the grounds – we heard several intense cat fights late at night
Worst parking spot on the lot and even the building maintenance manager stopped me one day and said “Isn’t that parking spot is a b - tch to get out of”. It is the very first spot on the lot which does not provide you sufficient room to back out and turn around especially as cars are coming up the driveway. Only way out of the spot it to reverse, drive into the parking lot, and find a place to turn around there. The spot is so narrow that if you rent a full size SUV you can not get out of the car as there is not sufficient room between the wall and the car to allow the door to open. I could barely get out of the car in our mid-size SUV and always had to let my family members out first before I parked the car. The parking space is only suitable for an economy size car.