Couldn't have been easier. Lynne helped us with an airport shuttle at a reduced rate, left a key and we were in. Great spot, 5 minutes to main Waikiki beach, handy to everything and easy bus access. Lynne is happy to help with information if you give her a little warning (she's busy). It was great to have the kitchenette and balcony and the bed was comfortable. You are in her living room, that's unavoidable, but Lynne goes out of her way to mitigate that and really ensures your privacy. She's out a lot.