You can't beat the location in our opinion. This area was absolutely gorgeous. We loved being close to Hanalei which was beautiful as well. Sure, the southwest part of the island is a bit of a drive but it's a gorgeous drive and you just need to be aware of the times during the day when traffic through Kapa'a is busiest. The view out of the kitchen and guest bedroom side of this unit was amazing with the mountains and waterfalls. Ocean views on the other side of unit were also lovely.
Kelly was great with communication. The unit was as described. The kitchen is very well stocked if you chose to do any cooking. We appreciated the ability to use laundry in the unit.
The only thing that might keep me from returning would be having no air conditioning. There were a few days it got pretty warm in the unit especially if we left and had the patio doors shut. Keeping both bedroom doors open and using a fan to draw the air through did help a lot. Depending on the time of year and your preference for temperature for sleeping, just take this into consideration. Likely not an issue for most.
It is a lower level unit which makes bringing things in and out easy but the people staying above us were a bit heavy footed which was a bit annoying but not a dealbreaker by any means.