The location was great and the complex was spacious and with amenities.
We didn’t know until on the day we arrived that our booking was split into two different reservations which required us to check out from one unit then check in for another. The front desk was courteous enough to accommodate us in one unit throughout our stay. However, we could not check in until 4:45pm.
The unit assigned to us seemed outdated. The floors were sticky and the carpet needed to be replaced. The washer flooded after two loads and we had to call emergency maintenance and maid service to clean up.
We asked the host about the inconsistency on the check-out times between the listing (11am) and the front desk (10am), no response was received. However, we did notice that he changed the check-out time to 10 am instead of answering our question?!
With a nightly cost close to $500, we would expect the internet to be unlimited; instead, we were restricted to four devises unless we elected to pay extra?!
Privately owned Airbnb properties seemed to be more flexible and accommodating….