dated and dirty. I expected the unit to be dated but was disappointed at how dirty and run down it was. the flooring has been recently replaced but wasn't installed properly. the gaps mean the floor hasn't been properly mopped in who knows how long? my babies knees were black from crawling across the floor when we checked in. the stair risers have outdoor strips installed on the edges with screws that sit high and are sharp, which made walking up and down them painful or difficult. mold was growing inside the coffee pot lid. the ceiling fans were caked with grime. the sheets on the queen bed were pulled to the point of being like sand paper.
I contacted management for a resolution because the unit truly did not meet expectations. they were swift to answer me, but there was no offer of resolution beyond a perfunctory apology.
the house also has extensive rules and check out procedures that weren't on the listing, including washing towels and sheets not used on the day of checkout, but you are only allowed to do laundry during daylight hours. the unit and property are not kid friendly, wish I had known as we traveled with our young children. it was a very disappointing end to our otherwise fantastic Hawaiian vacation. we stayed at four other rentals and had a great experience with each one.