We loved staying at the Koi Suite. It was absolutely beautiful. Just like the pictures, but the pictures dont capture the lovely frog songs every night. The koi suite was open and airy, but still private. The bathroom is beautiful and everything was very clean.
The location is ideal. We had easy access to the great Hilo restaurants, could walk to the beach, and still feel like we were the only people on earth. I would definitely stay again.
We didnt get to meet Steve and Su during our stay, but the hospitality was still top notch. We did have a few questions, and we didnt know Steve and Su weren't there, so we were a little confused at first. It might be my fault because my phone number in my profile was wrong... not sure. We even introduced ourselves to other guests thinking they were the hosts... But in the end, we got everything sorted and it was an absolutely lovely experience.
Only small complaint: no shampoo. Be prepared :)