Heidi and Randy were great hosts. Ran into a couple minor issues during our stay. Both issues were the result of AC/facilities work being performed on other buildings in the complex. Nothing to do with the unit we stayed in. Heidi and Randy were very responsive, friendly and did everything they could to make our stay pleasant and comfortable. The condo is well stocked with plenty of beach gear and everything else you need for an enjoyable stay on the Big Island.