Our stay in Kona was great. My experience is in line with many of the other reviews for this place. The bed was a bit too firm for me so I slept on the couch/day bed and my sister slept on the bed and I was quite comfortable. The air conditioner just start to lose its effect the further you get to the front door but I find it quite adequate and kept the room pleasant. Parking can be quite difficult by 6pm. Most days we were home by dinner so we had no issue and the couple nights we returned late we got lucky and found the single spot available. There is available overflow parking (you can get a map/instructions from the front desk) but we never had to use it. There is a washer/dryer but it is not in the unit but in a laundry room as this unit has more of a condo/hotel feel to it than some of my other experiences on Airbnb. But the laundry facility is about a minute walk from the door and only opens with a room key so it is secure. The machines take quarters and a time is reflected when it starts so you know exactly when to come back. The only issue I had with laundry was when the coin machine was out of change one morning and I went to the front desk to ask for change. The young woman at the front desk was busy in the pool area and said she would help me when she was finished. After sitting in the lobby for 20 minutes she finally came to give me change for the machine. None of this was under Neva’s control and she checked on us (messages) several times to answer any questions we had and make sure we were be taken care of so you never have to worry about not getting anything you need. The room looks onto the pool and had a beautiful view even though we never used it because we were always in the ocean. The location is awesome as it is right on the main street and you can walk out the pedestrian gate to the right or left and have access to shops, bars, restaurants, etc. You can hear the ocean as soon as you walk around the corner from the building and head out of the complex. The unit is very clean and kept up nicely. I would definitely stay here again if I came through Kona on another trip.