"I knew from the first time I met you that you'd be a nightmare client." That's the text we received from Samuel, the property owner, on Day 13 of our 23-day reservation. If a nightmare means that I am the kind of person who pays $6500 for a vacation rental and expects it to include windows, Sam is right. I wish I could attach photos to this review to simply SHOW why we left on Day 13, costing us an extra $5500 to find last-minute accommodations during the high season. This review would be shorter. READERS: AirBNB Corporate saw the evidence they requested from me (20 photos of the property and 13 screenshots of texts with Samuel) and said that Sam is to completely refund us 10 nights PLUS 50% of 13 nights. They don't rule that way unless there is clear and compelling evidence that the property was not appropriate for renting! ~ DETAILS FOR THOSE WHO WANT THEM~ If you choose to stay at Sam's property, know that it's *possibly* best for short-term renters who will hardly be at the house. (Perhaps, that is the source of the 5-star ratings?) I'm just glad that AirBNB asked me to photograph the problems before we moved out, and that I took photos of how we left the property upon checkout. Here is a list of just SOME of our experience at Luana Icky: 1. Upon arrival, windows in the bedrooms were broken and had a lot of window panes missing 2. Upon arrival, signs of black mold and a hole in kitchen ceiling 3. Upon arrival, missing glass in the window next to the entrance. Anyone could have quietly reached around and unlocked the door from the inside. 4. Upon arrival, Sam promised to fix windows and ceiling hole within 2 days. (The door window eventually fixed 7 days later. The other windows and the ceiling hole never fixed.) 5. Centipedes, ranging in size from 2" to 5", entered my kids' bedroom through broken windows 6. With incomplete windows, there was no buffer from the roosters crowing at 3am and 5am 7. Kitchen gadgets and appliances were absent or broken. Sam replaced blender. We bought the rest of cooking tools needed. 8. High mosquito population in backyard due to non-running water feature. Kids covered in mosquito welts for over a week and chose ON THEIR OWN to wear pants to play in the backyard. 9. Security gate stopped working and Sam told us to leave it open... But we already didn't have windows to close, and lack of security was my husband's last straw. 10. Button to exit the property was swarmed by large fire ants 11. Mildew and rot in many floor trim, cabinets, ceilings 12. "Newly installed" bamboo privacy shower mentioned in the listing does not exist 13. Couches stained and dirty. I did not sit on them. 14. My last straw was when my husband took a nap on one of the couches and woke up with dozens of bug bites. They were either bed bugs or fleas. From then on, he never again sat on the couches and we initiated our departure. I cannot figure out why the property was in bad condition when we arrived. There are reviews from the month before our stay that don't mention some glaring problems at the property we now refer to as "Luana Icky". (My kids simply call it "the bug house.") Maybe the previous guests were rarely home, their personal standards varied, or the property "suddenly" fell into disrepair prior to our check-in. Unfortunately, Samuel insists the only problem is me, despite AirBNB also agreeing there are many problems with the property. I'm most embarrassed that I ignored all the signs and put up with it for almost two weeks, believing Samuel would follow through on his word. SAMUEL SEEMED TO HAVE A HARD TIME TAKING PERSONAL RESPONSIBILITY. When Sam found out we had had enough and were moving out, his friendly tone changed to bitter (as you can guess from the text I mentioned at the beginning). 1. He blamed "the last guest" for breaking the windows. 2. He blamed "hard rain" for causing the leaky roof and "suddenly" washing away the stair case at the property he owns next door. 3. He blamed the locals for it being "hard to find good help". 4. He blamed the high number of bugs INSIDE the house on Hawaii's tropical nature. 5. He blamed me for not understanding island life, despite this being my 4th trip there. 6. He eventually blamed me for my family not being happy in his unkept property and for AirBNB taking interest in our case. 7. He said disrepairs were out of his control. Well, then, who is in charge of the property? We were polite and rolled with the punches even though EVERY SINGLE DAY something new came up with this house. But never did he take responsibility for not maintaining the property or not preparing it during the 4 months that he had our full payment. In the end, Sam turned nasty. He confessed to "knowing" I was going to be a "nightmare" because I wouldn't look at him "in the eye" when I first met him. His intuition is amazing! I couldn't have been avoiding eye contact because I was disappointed about broken windows or the fact that he was standing two steps above me while wrapped in a towel, and I was in an uncomfortable line of sight to his chest. Nope. It's because I was planning on how I could ruin my family's vacation and spend an extra $5500 two weeks later. As of our checkout, the windows and ceiling were still not fixed! Sam always said they were "tracking down the part." Funny enough, that's the exact line he used in another review from 4 years ago in another platform regarding the missing lock on the sliding door... which, by the way, is still missing and has been...