The place was prepared great for our stay. We have enjoyed the unit, this is not the issue here. The problem is how host Nicholas handled unit problems and how he dealt with us the guests. We have travelled and used Airbnb accommodations in many countries and this is our first bad experience with the host.
On our arrival we tried to log in to Wi-Fi. We followed the login instructions posted in the unit but could not log in. We called Nick for help. He came, we were able to log in. Nick was nice and professional.
Login passwords are case-sensitive, the problem was that posted in the unit login info was shown with capital letters but actual log in required was lower case letters.
Nick, if you are reading this, please change that posting in the condo for the future guests so you do not have to come and assist in Wi-Fi log in every time you have new guests, it is just that simple, isn't it?
On the second day we have noticed that Air-conditioning did not work. We contacted Nick, he scheduled repair for that day. No worries, things sometimes break down and need to be fixed, we understand.
The problem was that after technician completed his work he left our condo door opened and unlocked leaving all our valuables and passports unsafe and exposed to possible theft. I reported that to Nick's office colleague.
After that my wife and I went to the beach. While on the beach I received a call from Nick. It looked like Nick's colleague and Nick were not happy about me coming to them and " complaining" about the unlocked door. In this call Nick said "it looks to me that you and your wife are not happy with the rental place: Wi-Fi issues, Air-unit issues, now the door left unlocked, therefore I offer to you to refund your full amount for the rest of your stay, you and your wife can pack up now and check out today”. That was 2 days before Christmas, this is unbelievable and disgraceful!
Very, very disappointed in Nick's handling the situation, not professional at all. It looks to me that if you have any problems with Air, Fridge, Wi-Fi or you are concern that the door was left unlocked you should keep it to yourselves, do not go and "bother " Nick, he may get mad and evict you because you are that "trouble guest that keeps complaining all the time".
Nicholas is managing 37 rental units in this complex, that is maybe too much for one man!?