Checkin was really smooth and checkout was even better as we had no place to store our luggage upon checking out as our flight was later in the evening so Alyssa let us store them in the room until we left for the airport. *Note* If you rent as an AirBnB the hotel will not allow storage of your luggage. Only issue was the room safe was not working and we were staying for a week, would have been nice to get some sort of response back about this issue & we were not the first to notify her of the safe not working either. The other thing we were not aware of is that we are not considered Hotel Guests even though we are staying at the Hotel so you cannot participate in events such as the FREE wine & cheese functions the hotel had. And because its an AirBnB you cannot get more shampoo/conditioner /towels from Hotel Services which is a bit annoying. Other than that everything else was ok.