I will say first off that the condo is well maintained and nice. The location is great and the complex is very safe. However we were very unimpressed with owner/host, Scott and with a few other other matters. We arrived at the condo at night after a long day of traveling and had bought two expensive bottles of wine. All we wanted to do after a long day was relax and drink our favorite wine. We found wine glasses in the kitchen, but no wine opener after searching the entire kitchen multiple times. We had messaged the host immediately via Airbnb & Scott replied quickly, saying there was supposed to be a wine opener there. We told him we could not find it and he did not respond to us at all. We had to message him the next day and after he still did not respond, we called the contact number listed and Scott answered. He was very rude the entire phone call and gave us a lot of attitude regarding the wine opener....He actually LAUGHED at us when we mentioned that we messaged about the wine opener and he then said that he knew of our issue. He was of no assistance and was very sarcastically telling us to BORROW a wine opener. From who?? We are not from Maui, we don’t know anyone on Maui. We are here visiting via Airbnb on vacation and we would consider a good experience to be one where the host cares about the consumer’s issues, even if it’s something minimal like a wine opener. Halfway through the conversation he mentioned that we should contact the rental management company. But it was too late at that point as the company was already closed. If we had known this information the night before we could have contacted them the next day. It was a little confusing who we should talk to about the issue since his contact was the one listed on Airbnb for the home. He treated us as if we were rude for contacting him. Maybe if the host prefers the management company to handle issues, he should be clear to guests who to contact and also perhaps change the contact number on Airbnb? All in all, We did not feel valued or cared for. The host treated us as if we were invaluable to him and belittled us. He did not apologize for the inconvenience of us buying expensive wine and not having an available wine opener after a long day of travel. It’s unfortunate because the experience would have been great if the host had treated us like our concerns mattered. We are frequent travelers and we have never been treated with such disrespect as we have with this host. If you want to stay in a place where you feel valued as a guest, I wouldn’t recommend this stay.
Also good to know: The tv box in the bedroom doesn’t work and the wifi is very bad. Worse than our cell phone service. Also the AC in the bedroom is set to a timer that turns off every two hours....so you end up getting hot and waking up to turn the AC back on. We did not sleep well.