The place was exactly as described and the guy at the desk when we got there was great. Hana is more remote than I anticipated, but incredible. There aren't many affordable choices in the area, so this worked out well. I totally get being clean and concerns stemming from the past few years, but it seemed a little over done in that the bathroom and bedroom smelled a bit like cleaning chemicals (or supplies, they may not use chemicals there). Everyone should drive the Hana loop at least once in their lives, and this serves as a really good midway point to ensure you can have time to explore what the area has to offer.