The place was beautiful and clean BUT I am extremely irritated with the way the checkin was handled. i could not get into the portal for the door code. No one answered at the three phone numbers that I had, including the so-called 24/7 emergency number.
I met a tourist couple at the condominium that asked if I had gone through Airbnb, they had the same problem the day before and waited for hours for someone to answer their phone calls.
I had my 98 year old father with me and there was no way that we could wait for hours sitting in our car in the dark, to get into our PAID accommodation.
We did wait for 90 frustrating minutes for a call back, nothing. We had to find the cheapest motel that we could and stay there that night. Much later that night someone finally returned one of my calls. she said she would look into the problem, that there must be a glitch. We got the door code for the following day.
We did not get to stay one of the four nights at the condo that we had paid for and we were also out for the hotel rooms.
I hope that between Airbandb and I Go Maui, we will be credited for the condo night. I am sure it would be too much to hope to be reimbursed for the hotel, although I believe that we should be for our inconvenience.
We have not heard anything form AirBnB or IGOMaui.