Let's start at the very beginning:
Communication was fantastic, replies were nearly instantaneous and the check in instructions very clear. We never actually met, but the communication meant this wasn't an issue. Having a foreign phone as well we weren't able to respond as quickly to her, but her replies were so quick it caused no issues on our end (and I hope not for Mai). Once inside the correct compound we did drive a bit trying to find the right houee as the signs for the road weren't the clearest, but that only took a couple of minutes - the place isn't massive.
The property is beautiful and room immaculate. The bed is comfortable and the towels and shower amenities lovely. The fridge is bigger than most people described too, it could easily fit in a 4litre bottle of water, snacks etc. You can walk to the shops within 10minutes (or drive in 2) with a good sized supermarket, a few restaurants and if you time it right, regular organised activities (our first night there was a private event with costumes, music etc - aimed at kids but fun for the whole family!)
The clubhouse facilities are as good as they look in the photos and takes less than 30seconds to walk to. Very impressed with the gym particularly, small but all the equipment you need - resistance bands, medicine balls, treadmills, rowers, cross trainers, bikes, free dumbells, cable machines, leg extensions, shoulder press etc etc.
Biggest issue was the Aircon as mentioned in previous reviews. First night we had nearly NO sleep. We had the over head fan, two portable fans and a mini portable AC (I got the impression we were the first to experience the portable AC) but could not sleep until gone 3am when pure exhaustion knocked us out. Even then we woke up constantly a hot sweaty mess. But the owner was great at checking in with us and seeing how it all went after the first night. And the second night she turned the house AC on and we slept like a dream. I think she has learnt to put this on in future but maybe worth checking first as the lack of sleep from the heat really did ruin our first full day in Kona.
Overall very happy with this place and 100% reccomend! (With the temperature issue sorted). Great thanks to Mai for a lovely stay!