Alison and her family were very communicative and responsive. We had no issues getting in and out and they even responded very quickly when we had questions throughout the stay. The location is amazing and very easy to get in and out of. The condo is very spacious and has tons of storage and amenities. We used the wagon and cooler almost every day they were life savers. The only issue we ran into was the ant problem in the kitchen. Maybe it was a new issue and we happened to get there at a bad time. Otherwise it was great.