We made the booking 6 months prior to arrival. The host accepted the booking within an hour of the request. However, despite multiple messages regarding check in instruction and potential early check in, the host failed to respond. We tried calling the host mobile phone 7 times and were all unsuccessful.
We have to ask Airbnb to contact the host on our behalf 48 hours before our departure in order to get the check in location and time. Early check in was not available.
Host was late at check in. We called the host's mobile number 10 minutes after the check in time. This is the first time we reach the host's mobile phone successfully. It turns out she is in Japan and she redirected us to her son's mobile number. Her son was 15 minutes late.
We found a cockroach in the bathroom on the first day of stay. Dishes and dirty pans were stacked on the draining rack in the kitchen. Dust were found in the closet drawers. Sand can be found on the floor of the ground on the first day.
$5 per person is required for gym access, not free as in description. The two beds were joint together, not separated as per photo. Kettle was not provided initially. Only 2 rolls of toilet paper and a 1/4 bottle of hand soap were provided on check in for a 12 days stay.
On the first day of stay, we requested a kettle, the host's son took 3 hours to respond.
During our stay, all 3 elevators were out of usage for one night. The building have a emergency evacuation at 23:35 for a false alarm for another night. We ended up walking more than 20 floors of that building. Messages regarding malfunction elevators, emergency evacuation for a false alarm were not responded to.
Halfway through our stay, we requested additional toilet paper and hand washing soap, this was responded to in an hour. However, when we brought up a circuit breaker (out of power) issue to the host when she provide us with the toilet paper/hand washing soap, that issue was not resolved until we (not the host) physically ask the building security to attend to it 30 minutes after she left.
Having said all that, the building is located from a 8 minutes walk from Hilton Hawaiian Resort Village and served by multiple bus routes. A pool and hot tub are available. However, given the price we paid (~$120 USD per night), we expected a cleaner apartment, more responsive host, less building failures.