Great large unit except for the cockroaches. We saw multiple small and medium sized roaches as soon as we entered the unit. Upon further investigation we think they're "german cockroaches" which do not get as big as the nasty "american cockroaches" I've seen in places like Philly. No, these ranged from teeny-tiny rice grain-sized up to almost 1 inch and did not fly but still moved fast. When we read the public reviews of the hotel complex several people say things like "great place, just ignore the roaches, no big deal". This was a similar response to what I received from Clark. While I appreciate that there are people that live with roaches because of their personal situations (urban apartments in old buildings, etc.), this is not acceptable for a two-story condo complex built in the last 40 years. This is a manageable problem. Clearly the property managers are not doing enough to maintain these facilities. When we raised the issue it took several calls for someone to come the next morning to spray. He was using generic spray you can buy at home depot, not the commercial-grade stuff a pest service uses. The guy was amateur enough to ask us where we saw the cockroaches in order for him to know where to spray. huh?? spray everywhere! Despite this we discovered after he left that there were still several one-inch grownups hiding under the sink. He also left some traps. None were in the unit when we arrived. We continued to find and kill roaches the next two days. Not a lot of great choices in a peak holiday situation or we would have left.
Check-in was weak- the lady lied to us when she initially said we have to park in the garage. The garage had a sticky manual door and very limited space. When I investigated on a return visit she repeated the same lie until I spoke to someone else without her there who said, "of course you can park in the driveway". We also found out at this time that A/C was an extra $11 a day, which I had overlooked in the listing since airbnb's format is to graphically list all amenities and the mention of a fee was buried far below in the description. This should be the first sentence.
We also discovered that "high speed internet" is not included even though it's listed as an amenity. The included basic internet speed tests at 11 Mbps and limited to 4 devices. For an extra $10 a day you can get "high speed", however this measures at only 25 Mbps. I wouldn't even mention the speed normally but their network also had too many connected devices and in the evenings when everyone is home we were repeatedly kicked off to the point that we gave up trying to watch the movie we were attempting. Again, this is a fault of the management company and they clearly need to improve their hotspot network.
Everything else- the beds, shower, bathroom in general, appliances, kitchen accessories, etc. were all good.
To be clear, we were in unit 201 in Building 9.