Dawn is a very professional host. She replied quickly with detailed responses. The door was a hassle to get in the building. The door handle doesn’t turn so you’ll have to turn the key to the right and pull the door in and then push it for it to open up. The tv does have a line in the middle of the screen, which didn’t bother us too much. On the positive side though it was very close to all of the restaurants and shops in Kona we visited (about a 6 min drive). The king size bed is on the firmer side which I prefer and the pillows were very comfortable and soft. Unit does have AC and fans however it’s preferred you only use AC at night since the buildings are solar powered.