COCKROACHES! We came to Maui for a relaxing getaway and after staying here, it was far from that. We arrived at the condo and noticed bug traps scattered around the unit. After a closer look, we realized they were cockroach traps. When we went in to the kitchen to start putting groceries away and cockroaches started scattering all over. We looked behind the coffee machine, moved items on the countertop and opened drawers where dozens more were found. IT WAS AN INFESTATION.
We spent hours on our first night in Hawaii trying to contact the host. A representative from Vacasa said a local representative needed to respond and that they would contact us. After over twenty messages and several phone calls, we were NEVER contacted. We were told we had to wait.
The host knew there was a cockroach problem since traps were set all over the unit and still decided to rent out the unit. I was disgusted by the bugs AND the lack of professionalism by the host.