Check in and out were automated, so we didn't actually meet our host. This process was fairly straightforward. The room was as described, very comfortable with all necessary amenities, plus a few unexpected ones (THREE hairdryers, a bidet, TWO mini fridges!) Plenty of towels provided, including beach towels. The bed is memory foam, so depending on personal preference guests may or may not like this feature. There was only one working elevator and it too was shut down the morning of our departure; we had to hoof it up and down 30 flights of stairs. Water to building was shut off twice during our stay. Both problems proved very inconvenient. Wonderful location in a safe neighborhood. Free parking via assigned parking spot was a huge bonus!