First off, I don’t completely understand who Talia is so I can only give a review on the resort and the experience itself. After booking with Talia, everything was handled as a normal hotel would be. With that being being said, I can’t even think of one complaint! The resort is absolutely gorgeous. Everywhere you look, it’s like some kinda calendar picture. It has multiple pools and different kinds to meet everyone’s needs (one just for toddlers/younger kids, one for older kids and parents w/a water slide and then one geared for adults who don’t have kids with them or want an escape from the noise lol) . The lagoon was my favorite though. Lots of people snorkeled in that section but I enjoyed swimming back and forth for both fun and exercise. I wish that the beach had more waves but I don’t think that’s what this place is going for. As far as customer service, every single staff member I ever encountered was really friendly and always helpful. The room itself was beautiful. It was an 8th floor ocean view, absolutely stunning. The Longboards restaurant on the property had amazing options, we ended up eating there most of the time plus there’s live music most evenings. I just can’t say enough good things about this place!