Overall, Steven's place in Kapa'a is great. It's located in a fairly central area to all of the main roads in Kauai and is literally yards away from a private beach/lagoon. However, as great as the unit itself is, the start of our stay left a fairly bad impression on me, my sister, and my parents.
After arriving at the unit and checking in, we were very displeased with what we had arrived to after opening the front door: the unit was not cleaned after the previous guests had checked out. Dirty towels were left in the bathroom showers, beds were undone and blankets were on the floor, and the floor and other surfaces throughout the unit weren't swept or sanitized. It was jarring, especially considering how much cleanliness was emphasized in the welcome packet that Steven emailed us prior to our arrival. I'd attach photos if I could, but Airbnb doesn't enable photo uploads for Reviews.
I contacted Steven immediately but didn't get a response from him in a timely manner, so we ended up calling the housekeeper they mentioned in the welcome packet. We let her know what happened and she was able to arrive at the unit about 30min later. She then proceeded to clean up the unit while I stayed there and my sister and parents had gone out to get groceries. She cleaned up the unit, and provided us with clean towels and new bed sheets/pillows all in about <2hr. After we had settled in, I continued to speak with Steven to see what else could be done and he was able to also provide us with a partial reimbursement.
Although the quick turnaround on the cleaning and the partial reimbursement is appreciated to make amends, an unsanitary unit is inexcusable in our eyes. To go on vacation anticipating everything to be perfect just to be greeted to an uncleaned Airbnb at the start of our trip was really disappointing. Also considering that Covid is still a threat, this not only puts me and my sister at risk, but it especially puts our parents at risk with them both being 65+ years old.
As I mentioned from the start, Steven's place in Kapa'a is great and benefits a lot from its centralized location. Although the unsanitary unit was a terrible first impression, the remainder of our trip had a lot more positives than this one (big) negative.
One last thing to add is that the internet is really bad. It was borderline unusable, so we just used cell data and hotspots whenever we were in the unit.