Dan's unit has a non-operating a/c unit. Dan contacted me before the trip with an offer to cancel our reservation with a 100% refund or we could keep the reservation with a 25% refund. We decided to keep the existing reservation and except the 25% refund. We found the central a/c was not working when we checked in. After we checking out, I contacted Dan concerning our refund with no reply. Before the trip I contacted Dan asking if he could move the two twin beds together in the master bedroom with no reply. I also contacted Dad asking we could check in before 4:00 pm with no answer. At noon on our checking day, I contacted Dan asking if the room was ready again with no response. The lack of answers to my questions is a very poor business practice. I would not renting a unit from Dan.