In short, Anna was great to work with! This was my very first reservation with Airbnb. Since it was peak vacation season (Dec 17-24), Airbnb hosts were very difficult to communicate with. Further, Airbnb system had a serious bug, because of which many unavailable accommodations were listed as available.
Anna responded promptly to my reservation request. She was able to find me a 2BR villa in Bali Hai and even upgrade to a Presidential Suite. The stay itself was very pleasant.
This being my first Airbnb booking, I did ping her about reservation details multiple times. Every time, Anna responded within a few hours. TIP: Do not worry if the resort does not have your reservation. Anna will take care of it!