After checkin, we realized there was something wrong with the cleaning. While the beds and bathroom towels were done, none of the 5 Airbnb steps for enhanced cleaning required during the pandemic seemed to be completed.
The place smelled like human sweat from the previous guests, which showed the place wasn't vented properly as required. There were oily finger prints all over the fridge and door handles, as well as the TV remotes, which showed none of the high-touch surfaces were sanitized properly. Moreover, the kitchen counter had food crumbles on it, the bed side tables were dusty, hair and dirt were all over the floor, as well as hairs on the freshly folded bath towels...
The host was very responsive to the issue and tried to remotely arrange the cleaner to come back to fix the cleaning issue, which unfortunately got things more uncomfortable. The cleaner entered the place while we were showering... We got off the showered to see who entered and met with the cleaner was seemed angry to be here... After we tried to explain the issue, the cleaner briefly mopped the living room around the TV for no more than 2 minutes, then showed us the bottom of her mop as a proof that the floor was clean, leaving the rest of the place as is. We asked the cleaner to drop off sanitizing wipe, which she did the day after, so we ended up cleaning the place ourselves.
I have to be honest for future guests, given the current pandemic situation, that level of cleanliness is really unacceptable, and expose people to dangerous situations... We will not be able to tell if we got exposed to any sort of virus due to the poor level of cleaning, but what's for sure is we felt quite unsafe staying at this condo... In normal conditions, I would give 3 stars to cleanliness, but given the pandemic situation, I cannot give more than 1 star as this is none of the 5 Airbnb steps for enhanced cleaning required during the pandemic seemed to be followed.