Raven is a very responsive host. There were heavy rains and flooding in Maui about one week before our visit. Raven gave us a heads-up and kindly provided options for a full refund if we decide to cancel. We decided to stay and she credited us for the amenities that were unavailable due to the flooding. The room is very cozy and clean - the same as was shown in the photos. Check-in and check-out were easy. We had a great time there.