Patty was very welcoming and helpful. Check-in time was flexible and even though the Hana Hou Restaurant was supposed to close at 8, they stayed open a little later which we were thankful for since we had just arrived before 8 and were hungry. We loved the studio. It was so comfortable, cozy, and had everything we needed and more. The shower was very nice and even had a full size bottle of one of my favorite shampoos. In the morning there was beautiful light and views of the cute yard, we even saw a cat in the garden! We were completely satisfied with our stay and wouldn't have changed a thing.