We stayed at Trista and Damon's place for 5 nights.
We were not able to meet them, but they gave us a comprehensive guidance on all the details of the stay. They were quick in response and reliable.
The room is located in the heart of Kona town and it was quite convenient getting around.
Our car was hit by the other guest in the parking lot and needed the police to file the report, which was troublesome, but the lady at the front desk was helpful and we managed to settle the problem in few hours.