I'm torn.
Pre-trip: horrendous communication trying to coordinate a date change after booking. Weeks to respond to each message only after multiple requests emailing the company directly and threatening to report them to Airbnb. Overcharged on invoice and had to push them to adjust it. Not happy.
The place: 5 stars. Once we were there, the onsite customer service was very good and communicative. The house was amazing and we had no complaints.
Problem: they happen to be painting the exterior of the building while we were there. There were loud, ugly boom lifts with painters working in the baskets literally 15 feet from our balcony. Loud engine and beeping noise completely ruined our ambiance. Not to mention that we could not take photos of the ocean or sunset from our room without boom lifts in the photos. This is completely unacceptable and in my opinion, intentionally not disclosed in advance to make sure not to lose money and we paid premium holiday rates! Unhappy, disappointed