Linda was communicative and helpful. The stay was pleasant, and the setting in the rainforest was lovely. It was a little chilly when we first arrived at night (got down to about 50 degrees that night, and, as with many homes in Hawaii, there isn't much insulation, and the windows are intentionally drafty), and it took a little while to figure out how to turn on the gas fireplace (the gas line wasn't switched on). But everything went well after that.