My review is somewhat misleading as we didn't actually get to stay at Elena's beautiful place. My husband arrived in Kona to find a brush fire had triggered a mandatory evacuation order and he was unable to get to or stay at Elena's.
However, she was absolutely on it, the first communication I got was from her and she was already on the phone with Airbnb about it, they called me immediately after and processed a full refund. Fortunately, some friends had room for my husband and he opted to finish out the week there, but Elena was totally willing to have us rebook as soon as the order was lifted. We ended up texting for quite some time and are hoping to meet in person in the future. She seems really lovely and was so responsive, even when also concerned about her property. I am sure the condo is as fantastic as it looks and I know the location is great. Do not hesitate to book with Elena!