Joy is an excellent and timely communicator. I wanted a rental that was not too expensive but still felt NICE. This is what we enjoyed here! I knew there wasn't a direct ocean view, but you could hear waves and easily walk on Ali'i to get to town and see pretty beaches. Joy's location is incredibly quiet and tranquil, so the relative lack of view was not a concern (other friends were staying at a beachfront resort and said it was horribly noisy there). The pool is very pretty, and the natural jacuzzi has great jets! The shower grout was kinda dirty, but a quick call to housekeeping fixed it. Everything else was very clean and well appointed. I would happily stay here every time I visit the big island.