Nev made us feel very welcome and she answered all our questions before going. I was worried abt staying there because of my allergies and she assured me I would be fine and I was more than fine! It was wonderful! Her place was exactly as described and even nicer than the pictures. She has wood floors now! I will recommend her to all my friends that visit the Big Island! Staying in Kona was the perfect decision and we felt very safe. It was great to be able to cook at the apt. She manages to have everything u need to make you feel at home, kitchen appliances, dishes, towels, buggy boards, cooler, etc. She also goes out of her way to give you recommendations as to where to eat and where to go on the island, they were very much appreciated! I will share that Nev's place is the coolest we found on the whole trip! The whole island doesn't seem to have AC. Nev does have AC, but it doesn't cool off the apt as central AC would. We knew in advance it was a wall unit, which it was. She has 2 fans to help with this. At first we were hot, but soon adapted and learned to sleep without the blankets. Back home our air is set to 68 when we sleep - you will not find this anywhere on the island! Any store or restaurant on the island is much hotter than her place. Don't let it stop you from staying! Mika at the front desk was also very kind and helpful! We felt at home! Thanks Nev for the perfect stay! If we ever go to the Big Island again we will be sure to stay with you!