we never got a chance to meet Jason in person but never needed to. Room keys were left in the mailbox with code. Room is on 37th floor with great views. Looks just like pictured. Place is close to everything, beaches, restaurants, malls. I suggest you book the smart car in advance if you want to rent a car or they are sold out. The only downside I would say is there's no patio to fully enjoy the view. And the TV has only 4 channels. Of course we didn't go to Hawaii to watch TV but it would be nice to lie down on your bed and watch TV after a long day