Comprehensive review – Please read before booking.
First of all, the view was amazing, and as depicted in the listing. But that said, the rest of the listing includes some serious misrepresentations.
It DOES NOT include 2 bedrooms and 5 beds (the owner changed the listing to 4 beds after we arrived and notified them of the issues, but when we booked it, and until we notified them of the misrepresentation, it said 5). It is one bedroom, and a loft. There are 3 beds and a pull-out. This misrepresentation alone severely impacted our stay. We needed a minimum of 4 beds, and as a result, had to use the pull out every day. Based on the representations in the listing, we didn’t expect to need the pull out at all.
Furthermore, the condition of the unit was NOT luxury, as represented. When we arrived, the bathroom faucets were broken, as was the kitchen stove top. The faucets were fixed the next day, and I was told that a new stove top has arrived during our stay, but at that time we no longer wanted any intrusions. The upstairs bathroom was causing a leak onto the unit below, and as a result, a plumber had to be called, and we could no longer use the upstairs bathroom for the last 4 days of the stay. The owner compensated us for this, but not the gross misrepresentation regarding the beds/rooms, and overall condition of the unit. In fact, we noted upon arrival that there was a mildewing smell near the area of the leak, but the management ignored the written report, until water was leaking onto the kitchen area of the unit below.
The overall condition of the unit was poor. The kitchen is not well stocked. Several utensils were missing, along with basics such as sugar, foil, etc. The utensils and cooking equipment that was provided was not in good condition, and needed replacing for a unit titled as “luxury,” and completely “remodeled.” Also, several of the windows would not shut, and the unit was not very clean. Although the windows were fixed, again, this should not have been an issue for a “luxury” unit. Similarly, the bath mats were broken. We also never received a mid-stay housekeeping refresh as represented we would receive, and there was no “Mai Tai party.”
Suffice it to say, we were very disappointed. We have stayed in many vacation rentals over the years, and this is the only time I felt it necessary to post a review to protect any future renters.
You should also know that the pool is a wading pool, and not full depth, and that the beach is very rocky and sandy, and difficult to swim or snorkel in.