Poor value. Norman used a third party to handle checkin/checkout, which led to problems. I was not given a WiFi password or parking instructions and it took Norman until midnight to accurately respond to the WiFi, which was unfortunate for my international phone, which incurred significant roaming charges.
The location (about 3/4 mile to Waikiki beach) and unobstructed view are great. The building itself is old and dilapidated, and full of Airbnb’s.
The $75 cleaning fee is excessive, considering there are rules on proper towel usage and you are essentially required to clean the small apartment yourself prior to checkout.
The beds were extremely hard with springs that poke you, each with one small, flat pillow. There is no iron or other amenities, no welcome water/snacks (he charges for water in the fridge).
Upon checkout, Norman accused us of stealing a plastic card key and he would have to “change the locks.” When I agreed to meet him and review security footage from the lobby, Norman went silent.
I understand and respect that Norman is running a business through Airbnb, but for the cost of his rental/cleaning fee, you can get a hotel closer to the beach with 5x better service/amenities. Maybe if he overseas the rental next time instead of using a third party, the experience may be more positive.