the apartment itself is excellent. However, the check in experience was horrible and customer service subpar. We had to wait over 20 minutes on the staircase leading to the apartment since the door code we got was wrong. When we checked in, the lights in the apartment were flashing and buzzing, and we had to call maintenance. At night, we realized Vacasa did not provide bed sheets (!!!) for the open sofa bed, so our son literally had nowhere to sleep in the first night. I personally spent over two hours calling and waiting for Vacasa customer service, trying to get housekeeping to get us linen. On the next day, the maintenance person spent over an hour in our apartment fixing the lights. Overall, pretty bad experience. Cannot recommend, unfortunately.