We needed to get to Waimea the night of December 20, 2022 for rehearsal dinner. Due to a Kona low, Hawaiian Airlines put a 5 hour delay on flight and we missed the important gathering. While I was able to get a refund from the airline, i apparently can get one from Vacasa. Their business model makes it impossible to talk to anyone with authority. I knew home was non-refundable but the purpose of our visit was ruined, and I can’t believe I paid $1000 for a house I was unable to use. I have yet to reach out to homeowners, but they use a vacay home company, with terrible customer service, to insulate themselves from dealing with consumers. Vacasa wouldn’t give me an email or an address to send a legal letter to. I can find this info online, but goes to show how corrupt they are. I unfortunately will have to drag Vacasa, the homeowner, and possibly Air bnb, into arbitration or small claims at the very least. I will try to reach out to homeowner 1st to see if an agreement can be had