PMI Maui was extremely responsive when we had a question or issue arise. We arrived to Maui earlier than expected and they made the condo available an hour earlier than the standard check-in time. There was an issue with the shower in one bathroom and there was someone literally knocking on the condo door within 10 minutes to resolve the issue. There was also a small hiccup with the internet. But that, too, was also resolved in a very timely manner. I was very impressed with the response time of the host.
As far as the space itself goes, we were happy. Everything was clean. After reading a previous review, we were unsure if the condo was large enough. It was. I traveled in a group of five adults and two children and the condo had more than adequate space for all of us.
The lanai had a great view and plenty of space. The rooms were large enough and the bathrooms were, too. The bed were comfortable. Having three full baths in the condo was a life-saver. Further, there are pool towels, beach toys, and board games in the closets. We requested a Pack 'n Play and they had one waiting for us in the condo, along with a booster seat. There are enough pots and pans to cook any meal. Lastly, there's a binder left in the condo with all the essential information you need for your stay. We enjoyed our stay and would recommend this place.