Cleanliness: 1/5
It would have been nice if the apartment was properly cleaned and sanitized. I was not satisfied with my stay due to the cleanliness of things, especially during these COVID times. I was promised a well-cleaned apartment, but that clearly was not the case. The pillowcases had make-up and some yellow stains on them. The floor was very dusty and our feet were black after walking around for a bit when we first got to the place. My sister was not having it and had to sweep and wipe down the whole floor. Imagine landing after a 6-hr flight, getting to the Airbnb close to midnight, and then having to clean up the place before we could rest. Furthermore, the toilet was absolutely disgusting. Someone did not flush it after using it last and the seat had yellow stains on it, which we assumed could not be anything else but urine. Cleanliness was the main thing that I looked for during the Airbnb search, and I thought I had found the perfect place for me and my sister's first trip to Hawaii. However, this turned out to be a complete disappointment! Everything seemed like it was self-cleaned by the owners, which was clearly not thorough enough. Honestly, they had so much extra time until we checked in (about 8 hrs) to clean up the whole place really well, but unfortunately, it did not seem like they put in the effort to. Overall, highly dissatisfied with this aspect of the apartment.
Accuracy: 4/5
Everything from the listing was accurate, except for the cleanliness of the place which was a big deal for us.
Check-in: 3.5/5
The check-in process was a little complicated, in the sense that we had to park next door at the 7/11, which had absolutely no parking even close to midnight, in order to get the keys from the lockbox to enter the parking garage. We ended up going around the block three times (due to the one-way street) to find a parking spot but then opted for the 7/11 across the street instead because we were losing our patience. Other than this, it was easy enough to obtain the keys from the lockbox.
Communication: 5/5
Communication with Nathan and Amber was fast and easy through the app.
Location: 4/5
The apartment was at a decent location as it was at walkable distance to the Ala Moana Center and Waikiki. The only thing about it is that it gets pretty noisy at night due to the cars passing by.
Overall, 2.5/5.