We initially rented from Ravi because we needed a fairly large space for seven people to stay. I am local to the islands and as a result I know quite a bit about the layout of big Island and what’s available over there. I was extremely concerned when just a few days before our trip the host told me that he needed to “offer us different dates” because he had overbooked his house. We were not able to change our dates because At that point we had obviously already booked flights. When I voiced this, and was aggravated because in Hawaii there are not going to be a lot of reasonable options left 6 days in advance. the host got back to me Quickly and offered as a back up solution that he could connect me with another family who would be willing to host us. He actually made the reservation on behalf of our family, which I initially found suspect but thought was quite nice when I realized that it was true, and that this other home really existed and had been reserved on our behalf. I was a little worried about the bait and switch but it turned out that the second home was very nice. It didn’t have the ocean views or the set up that we had been hoping for but it was still decent. My larger concern was that the host offered to give a partial refund, And that it took quite a long time for the refund to come. In the meantime I got a partial refund and then was unable to reach Ravi for days. The whole thing was quite stressful.