No aloha.
I had booked our stay for 3 adults (myself and my parents) and two children (my kids), both babies being under the age of 26 months. The hostess required us sign a separate contract (not a standard Airbnb document) before our stay confirming the number of people and their terms and conditions of staying at the property. The contract said it slept a max of 4 adults. A couple days before arrival my brother was able to catch a flight to meet us on Oahu to share the weekend. We were very excited because we were going to be together as a family while spreading my grandfathers ashes at sea that weekend. I double checked the contract that a 4th adult would be negotiable and according to the contract it was with an additional fee. When we arrived the hostess met us and showed us the property which included one full bed and two fold out couches, PLENTY of room for 4 adults and two babies. However when we asked what we could pay to add my brother the hostess was not at all considerate of our family’s needs and said there was not enough room, it would be “too noisy,” and that the contract was signed and nothing could be changed. We were all very upset to hear that they had counted the 2 year old as a full grown adult. We ended up having to find a new place to stay (at 6pm on a Friday) in order to accommodate our family. We feel that this hostess breached the contract with us and manipulated the situation by defining a 2 yr old as an adult and not reimbursing anything except the cleaning fee.
The property is beautiful and the dog is very nice, just as all the reviews on this cottage say, but being a past resident of the islands I feel very credible in understanding local etiquette and culture of the community here and by no means did this hostess and her husband demonstrate the spirit of aloha. We will be communicating with Airbnb directly to hopefully receive a partial refund for the host’s breach of contract.