I went back and forth if I wanted to write a review. I am doing so as it was hard uprooting my family and securing another place at the last minute which resulted in an increase in cost and a trip back to the otherside of the island sooner than anticipated.
My family and I did not stay at the home as when we arrived we seen what appeared to be two German Roaches running about. I notified Esther and she responded right away indicating Terminix had sprayed two days prior, however she will send them out the following morning (we arrived around 6:00 pm). At this point, we decided to leave to keep our luggage in the car overnight and leave to have dinner. When we returned there were several roaches running about in the living room, several other unknown bugs on the inside of the screen also in the living room, and in the bed of the room with the twin beds (was NOT bed bugs). We recently visited and stayed the month of January in this area (rental home), Pahao (AirBnb) and Waikoloa ( King's Landing ) in February, and again in Waikoloa Village (AirBnb) a week prior to arriving and we did not see this many roaches and when we did see the few we did, they were much larger (appeared to be outdoor roaches). This is why we were not comfortable with the amount we seen in this home which is located in a tropical area.
On a positive note, the home appeared clean. There were some stains on the downstairs bedding, but overall the home was clean. There was a very nice welcome basket and book of suggestions. The images displayed on AirBnb does not show how lovely this home truly is. The ocean view is one of a kind! I cannot express how beautiful the view is from the 1st and 2nd floor. The home is nicely remodel with plenty of space.
I want to note Esther does not live on this Island, so she is not aware of some of these things unless brought to her attention.
Esther refunded our money with no hesitation, had a great response time prior to booking and throughout. She was also apologetic.