Kimberly is a very connected host and she attended my calls and text very promptly. She also reminded me the next morning to go outside to the ocean side for turtle watching. Yes, there are turtles that come for feeding steps away from this one bedroom apartment on the ground floor. We could witness early mornings on the black rocks coffee in hand and waves crashing just beneath our feet at a safe distance from the ocean and the turtle family that would come around 7.30 am to feed. The apartment is a self check-in with a code so it was pretty easy but we had to wait till the housekeeping had cleaned the place and could only enter after 3pm. Though we were only at the premise around 2.30pm even though the check-in timing is 3pm. Most of the times the cleaning staff is done an hour before check-in and we usually get to enter the home half hour early or so.
There were clean bedroom linen and bathroom towels for us to use and very well presented. There were beach towels rolled up in the bedroom too. Even the kitchen towel roll was presented like a fan. There is laundry in the condo premise so you don't have to go outside the complex to do laundry but while the guest manual said there is detergent stored under the sink there was none and we had to get our own which wasn't communicated to us before hand. Keep the quarters handy when doing your laundry.
The apartment is exactly as it is shown in the pictures and I really loved the location for the views, ease of going to Kaanapali beach, Kapalua beaches. There is ABC store very close to the apt if you need anything including a beach tote or banana bread. It also has a gas station so everything is pretty convenient. Whaler's Village is a pretty awesome place to visit for dinner dates and beach access get there well before sunset for a seat at the table. I'd recommend this place to all my friends when they visit Hawaii.