Maile was a very nice lady and offered lots of suggestions for the north shore. Check-in was at 5 pm however, we did not get there until 9 pm. Upon arrival, the house looked nice and there was a parking spot for us which was great! When we walked around to the studio Maile met us and said there had been some kind of confusion between her and her husband, so no one had cleaned it and the linens were in the dryer. She was very apologetic and took the cleaning fee off our bill which was fair. The next day she did bring cheese and crackers for us. We asked for coffee pods which we finally got later in the day. The bathroom/shower was nice. The place could be a bit updated, but it was decent for the north shore. I wish it had a bit more seating outside the unit because her backyard was very nice. It was not my worst stay ever and again she was very nice but just felt she had a lot on her mind not allowing her to take care of the rental.