I had to message Josy 4 times until she finally got back to me about checking in. It took her 24 hours to respond to me. Our flight was delayed so I was worried about checking in. And when she finally got back to me, she answered none of my questions. Upon checking in, the code we requested of course didn’t work. She was quick to respond & fix that issue thankfully. But when we got into the unit the a/c was leaking water EVERYWHERE! Directions from her was to turn of the ac & sleep with the sliding glass door open. Keep in mind, this unit is on a major road that is extremely busy in the heart of Waikiki. It was so noisy and so hot. She told us to get towels & soak up the water that leaked & put the trash can under the leaking unit. She brought some extra towels over & detergent to clean the ones we used. A/c was fixed the next morning. Upon leaving, no response from Josy about what needed to be done. Also asked for a discount due to a horrible 1st night & still no response 2days later.