We send a message to check in early, but there was no reply from him.
Even at 3 pm, there was no key in the lock box and we couldn't enter the room for a while.
Following his instructions, we looked for the key but couldn't find it. He provided us with a spare key, but It was scared to stay in a situation that someone holding the key to our room, so we canceled the room the next day.
Also, the extra bed was not cleaned and the sheets were filled with sand and dust.