All the other reviews are accurate, so I’ll spare the repeat and skip to this - half way in to our two week stay the battery to the keyless entry door knob died, leaving us locked out of the unit. To make a long story short, we were basically told to “go to the beach” for 45 minutes so they could figure it out and we weren’t provided the best communication or customer service especially considering what we paid for our 2 week stay. The “technician” we were told was coming did not have a spare key (the host said it was lost) so my BF climbed through a window so he could unlock the door, and the batteries for the door knob could be replaced. (The “technician” was actually their maintenance person who dropped everything to get to us and was super kind). The whole ordeal took over 2 hours. We otherwise LOVED Kihei and this place was perfect for us despite the mishap.