When we arrived at our condo the AC wasn’t working and the electricity was out in half of the unit. The owners of the management company My Perfect Stay were at our unit within 30 mins to access the situation and when it was determined that additional work would be needed the worked to move us to a different location quickly. I also want to note that the issue with the unit had to have happened shortly before we arrived because the freezer still had frozen ice cubes and the fridge was super cold, and the fridge was impacted by the electricity being out. So I don’t believe this is something they would have known about prior to us arriving. They went a step further providing us with a gift card for dinner and suggestions of activities and places to eat. The owner of the unit credited us with a free night.
The Villas was an excellent place to stay on Kaanapali beach. You can easily walk to the beach and rent snorkeling equipment, paddle boards, etc. The resort also has excellent pools and a restaurant/bar right on the beach. There is a free trolley that connects with Whalers village and other spots along Kaanapali beach. The unit is comfortable with a great layout. The loft bedroom has its own TV but if you are in a group where people want to watch different things you will compete with the two TVs going, but as we spent most of our time at the beach this wasn’t really an issue.