my wife and I were coming to Maui for our 35th anniversary. Unfortunately, the night before our trip, our house burned to the ground. Karri has been very good about helping us recoup some of our rental money even though we cancelled the day of the trip. She provided us with great info on local attractions and places of interest and was exceptionally responsive to all our inquiries. When we do get to go to Maui, we will be renting from Karri.