CONS: Sheets and bed skirt were stained, soiled and dirty upon arrival. The staff was very dismissive when they arrived to change them out. Additionally, check in was beyond difficult. The third party app needed to check in wasn’t working, service isn’t great whatsoever in the parking lot + after calling the host for help numerous times we didn’t receive a call back for over an hour. It was really upsetting after such a hassle to get in the unit, especially after traveling all day, to find the bedrooms like they were. After sharing how unpleasant our arrival was and how upset we were at not only the state of the bedding but the staff’s attitude towards us, the host told us we could find somewhere else to stay and offered a full refund. Finding another place to stay at 7pm wasn’t really an option, so we stayed. We were told we would receive a partial refund (about $100 on a $2000 stay), but that never happened either. With the ongoing pandemic, this place definitely wasn’t up to any standards of cleanliness- but we cleaned it ourselves!
Pros: About 20-30 min from everything, the view from the room looks just like the pictures and there is an AC unit that works like gold in every room. If you book this spot, hopefully you have better luck than we did!