My girlfriends and rented a one bedroom. We did not receive proper instructions upon arrival. So it was a whole ordeal to find the place and get the keys to go inside. Vacasa is separate from the front desk services so many things the people at the front desk weren’t able to help us out with like getting more towels, and help with our unit.
The bathroom had mold when we arrived. Everything smelt musky in the apartment. The pull out bed had black specks of stains on it, there were cockroaches in the kitchen, we got locked out of our apartment because the key card wasn’t working, and it communication with the company was horrible. We didn’t hear back from anyone usually until a few hours.
They “fixed” the mold the next day after we arrived. It looked like they scraped the mold off and painted over it. Not sure how safe that is… as mold is usually a bigger issue.
Thankfully the time we got locked out of our apartment which was after 8:30pm(when the front desk was closed) the security was able to let us in. He didn’t seem surprised about how horrible the service was for us.
We also ran out of toilet paper and since it was our last day we didn’t even bother asking for help because the customer service was pointless. We were thankful to have a place to stay the night. We were hardly there because we were out for most of the days but this was the worst Airbnb experience I’ve ever had. I did not want to spend more time getting things situated and being on the phone with the customer service while I’m on vacation.