Andre was very responsive and helpful. For those new to the Big Island like we were, know this cottage is located in a pretty remote area. The advantage to that is that it's quiet and peaceful and if you enjoy camping for those reasons, you will likely love this rental. The downside is that you are 15 minutes from any stores or restaurants and even those that are close are pretty limited. The closest town, Pahoa, has the feel of a hippie town, which can feel both friendly and a bit run down. We usually try to avoid touristy places and resorts, but even we would have probably liked something a bit more connected. The beach nearby wasn't a great option for us, as our kids were uncomfortable with the clothing optional reality once they got there. Waking up to the ocean was lovely. An FYI that the cottage was a bit difficult to find in the dark if you are arriving later and there isn't cell phone coverage once you get close, so you may want to plan for an earlier arrival. Everything was as described and I have no complaints about the property or hosts, it was just a matter of fit for us.