A lovely place with a great view, perfect for couples traveling. Everything went smoothly, so I never needed to contact Jane for anything. I read some complaints on other condos in this unit about the elevators, but it seems like those problems are being addressed, and they both worked when we were there. I didn't think we would need a kitchen, but it ended up being great for leftovers in the morning. And the cable lineup is much better than what you'd get in a hotel, in case you decide to take it easy for a few hours.