The good
-Good Location
-Nice space
-Comfortable king bed.
-Thomas seems like a genuinely nice host from our brief interaction
The bad: if you can read the specific reviews check out cleanliness otherwise below was our experience.
-Upon checking in the apartment had not been cleaned, Later we were told that there had been a lapse in communication with the cleaning service.
-We checked in at 4:30 pm after the 4:00pm check in time specified.
-We found mud throughout the apartment on the floors, food stains and stuff on the counter, coffee in the machine, urine on the toilet seat, mud in the shower and uncleaned shower walls
-Upon contacting the host he came and started cleaning with a rag and lysol. We left the apartment and attempted to change locations due to the state of cleanliness. After contacting Airbnb we were told this was not an option and would have to stay in this location.
-3 hours later we contacted the host who had not told us the cleaning was done. He refused refund but offered extra cleaning the next day as well.
-After returning the major spots were cleaned but (we might have been more picky) still noticed dirt in corners.
Overall we had a poor experience because the apartment did not fit the cleanliness standards laid out by Airbnb for general cleaning and its 5 step cleaning for COVID.
After the cleaning we felt better but it was a long 3 hours of anxiety not knowing where we were going to spend the night on our vacation.
I want to believe this was a fluke and would never happen to anyone again and will give the host the benefit of the doubt. But it was an unfortunate start to our Maui get away.