Great location to the beach and very friendly helpful staff however I would not stay here again as the property is very dated and elevator availability is sketchy. I had to walk up 18 floors to our room one night when only one of four elevators were working. One hot tub lukewarm. The other was nice.
Great kitchen setup and BBQ grills available, yet they do not supply grilling utensils??? Two towers with the same room numbers so our door dash dropped our order at the wrong room/tower. There are two so be specific if you are getting delivery. The staff redelivered it to us though.
That said, I left a message before we departed from our Airbnb and have yet to hear from anyone about the message.
It expressed my disappointment with the quality of the hotel as it relates to the unpredictability and unavailability of the elevators.
The night before we departed, there was only one of the three elevators in service, and a lobby full of people waiting to use them.
As mentioned above, we ended up giving up on trying to catch the one and only working elevator out of four and walked the 18 floors to our room.
We were also very concerned that we wouldn’t be able to get out of the hotel with our luggage since the state of the elevators was so unpredictable.
Thankfully there were two of four elevators in service by the day we left and we were able to get down to the lobby with our luggage. We went down way before our airport pickup time to ensure we got out ok and asked the hotel to hold our luggage till we were ready to checkout/leave. The staff waived the baggage hold fee of $5 due to the situation..
So we spent the last morning of our stay worrying about how we were going to get out of the building with our luggage instead of enjoying our coffee and breakfast on the lanai.
I want to make sure that I say that the hotel staff themselves or very helpful and friendly.
I had asked about the air conditioning and whether there were screens for the windows and was told no screens (which was accurate) and that the AC unit would not cool the whole unit, but it was very cool and comfortable throughout the unit.
All that said, i would not stay at this property again and request a refund equivalent to a one night stay for these incredible inconveniences.
Mahalo.
Eileen