Since this was our second experience with an AirBNB property it was very clear that there is a huge difference between having a host who is an owner vs. having a host who is an agent. As an example, when we entered the apartment there was a security safe inside one of the closets. Exactly like you would find in a hotel room. It was open but unable to set a 'personal code' so that it would shut and be operable. We called Holly, since we had some items of value that we didn't want to carry around with us everywhere we went nor "hide" somewhere inside the apartment. Holly said it couldn't be reset then she changed her mind to 'we're removing it'. During our 11 day stay, I asked? No, she answered. Well come out and reset it. Not happening. When you hire an agent to act as host.... any visit, any interruption to their day cuts into their fee. Can't be bothered.
Compare this to our AirBNB stay in Waikiki the previous week. Same problem. But the 'Owner' came out within an hour.