Unfortunately, this stay was just so-so. We loved how close the airport was to the resort but when we got to our room, the room was filthy. The beds had been slept in and the bathroom was dirty with wet towels in the tub. We immediately contacted the host, who seemed horrified. It was after 10pm on the first night of our honeymoon. 10 minutes later, the host contacted us, telling us that this had never happened before and gave us another room at the resort. We had to go back to the front desk and get the new key, finally getting into bed late. The next morning, we had to pack up again and take everything back to the front desk, leave it, and move into our original room later that day. The host unfortunately only offered us a couple of cocktails for the inconvenience. Friends from other Airbnb similar experiences described hosts who offered to at least refund the first night. After Airbnb's suggestion, we asked that our cleaning fee (which was $208) be refunded. The host agreed. On the last day, we asked the host when we would receive the refund and she only refunded $90 with a long explanation about hotel fees and we were disappointed that she was haggling us on $118. Not a great ending to our experience with this host.
The room is located at the Kauai Beach Resort & Spa, which is conveniently located near the airport. It is also a central location on the island, but after experiencing the island, not one of our favorite locations. We loved that the host offered beach toys - snorkeling sets and boogie boards. The bedding was not high quality and the mattresses were below average.