We just had some issues with the condo that people prior to us had as well. Would have loved to have a working AC unit. We couldn’t get the microwave to work either. We had an issue with the security strip exiting the complex - it ripped a hole in our tire. We were able to get security to report the malfunction in the strip but no assistance from HOA. The unit was well decorated and we feel like Turtle Bay is the best place on the island to stay. Helene was easy to contact and helped us resolve some checkin issues.