James was super accommodating and quick to respond. The AC was not working and he responded right away on either getting a new AC for us if the trouble shooting tips he gave us did not work. The power went out and hot water was not working in the same day. We let him know & he immediately contacted the front desk of the hotel to get information about what was happening to keep us updated. The location of the air bnb is great it’s walking distance from the international market which makes it easy when you need to get things or want to go to the beach. There are ABC stores surrounding their spot ! James was also accommodating that when my sisters flights were cancelled due to corona virus he was able to let them stay for the night they got stranded with us. The place is really clean- so clean that we dropped a pen under the bed and there was 0 dust when we pulled it out !