Let me start by saying I’m really not a Karen and I never complain like this, ever. But my experience was just terrible and they did nothing to help me out with the problems.
The first thing that was wrong was that the listing says there is ac. That’s very misleading. There is one tiny ac unit in the living room and the cold air does not reach the bedroom. It was boiling hot when we arrived so we turned on the fan in the bedroom, but it rained dust all over the bedspread. We had to wash it. Also the pillow cases had stains on them so those went in the wash too.
As we were walking around, we noticed tons of sand all over the floor, which I’m understanding of because it is right next to the beach, but we also noticed that our feet turned black after just minutes of walking around. They clearly haven’t cleaned the floors in some time.
After all that in the very hot unit, we wanted to shower and even the towels had these nasty brown stains on them! Luckily we brought our own.
At this point I contacted the Airbnb to complain and they told me someone from management would reach out to me the next day. They didn’t. After going back and forth with them at least five times, they finally called me after 8 days, and all they agreed to do was waive my cleaning fee.
Obviously I shouldn’t have to pay a cleaning fee for an unclean apartment, but what about the night that was completely ruined by the uncleanliness and the trip that was unpleasant from the terrible service recovery? How is that made up to me?
Anyway, other than all that, there are no curtains in the bedroom and the sunrise blasts the room with light at 5:30am everyday. Good luck getting sleep.
Chances are, your stay will go better, but don’t count on any assistance from them if something goes wrong.