We love the Palm Villas and have had good experiences with the units Trude manages. This time she was able to accommodate us for a last-minute trip booking just one day in advance. We had some trouble the first two days getting the A/C working, but that seems to have been a combination of us understanding the instructions and the thermostat needing batteries--partly because it was such a short-notice trip. The hosts were responsive and we soon got it worked out.
Be aware there may be some minor deferred maintenance in just about any unit you book right now. Many stood empty for a long time until tourists were allowed in again, and the owners have a hard time investing in the property when they are getting no income. We encountered a few small issues but it wasn't a big deal.
The unit is clean, comfortable, well-equpped and super convenient to the pool. A 0.85 mile walk through the lava and fishponds takes you to the beach club, a wonderful place for kids to swim and play in the sand. The snorkeling is sadly not as good as it was before the 2014-15 bleaching events (it used to be simply AMAZING!) but there were still some live coral and interesting fish to be seen. There is a nearby grocery store for necessities (or sushi or ice cream!) although we always stock up at Costco and sometimes drive up to Waikoloa Village for a larger market.
We had such a good time and it was nice to see how careful Hawaii is being about screening visitors. The pre-flight testing was quick and easy, and put my mind much at ease about spending time in close quarters on a 6-hour flight knowing everyone else there also had a negative test in the past 3 days. This is a great time to visit Hawaii if you are able!