We have been to Maui several times and this was our first time at Donna’s. Her rental is nice and yes she obviously did some nice things there. She is also classified as a super-host but for us she was not. It was 1 day before our arrival and we had not received our passcode to enter the unit. She blamed Airbnb!!

After the first couple of days she sent us a message that she was on her way over to deliver 4 new bar stools to replace the 2 existing ones. We messaged back that we are not there but are on our way. We travel with a Wyze Cam (IP camera) so I logged in to discover she not only entered but she snooped around. This gave us a knot in our gut. If you're new to Airbnb or VRBO - HOSTS DO NOT ENTER UNDER ANY CIRCUMSTANCES UNLESS IT'S AN EMERGENCY OR THEY HAVE PERMISSION. She then sends a message that she missed us and was hoping to meet us. Really? Meet us?? … we just said we are on our way there!! We think she wanted to snoop around. She left after finding our camera – kinda hard to meet us after getting caught snooping n camera! A true super host would not have done what she did. We have paid money for privacy and she violated that privacy. We had things in our unit that are private! Then to add insult to injury she also said we had the AC too low at 61 degrees – which was not true. That really pissed us off. I have never in my life turned an AC down to 61 and I worked in refrigeration for a few years so I understand cooling. If you read other reviews, they mention how it does not cool the unit. Future renter's should note that her AC is inadequate as it only cools the living room and kitchen area - it does not cool the bedroom.

During our 9 day stay we had 1 cockroach each day for the first 3 days. Yes we have pictures and videos. They were small and dying (on their backs) so at least we know that she sprays. We did not mention this to her as we do understand they are common in tropical areas. We also ran out of TP (1 roll provided) shampoo, and conditioner. So I messaged her because her amenities stated they are provided. She responded that her cleaner puts out only enough to get everyone started, but generally guests bring their own. I double checked and she lists those items as being provided. Not sure why she is not providing them. Not wanting to meet or deal with her (because of the entry) we just purchased them. She did offer to get them and claimed to have stopped by as she left a weird voicemail (awkward stuttering ) that she just stopped by but the screen door was locked. We were there and nobody knocked. Not sure if she's being honest. It's obvious that she's knows we had a camera or she would have just walked in.

In the meantime, we were doing laundry and the loads were taking about 5+ hours to complete which is unreal. She has an all in 1 unit (washer that dries) and we just thought that's how they work. This was frustrating to deal with every day. Unbeknownst to us something was wrong. On day 7 we grilled a large Mahi-mahi dinner and had a load of laundry going. While eating dinner the washer flooded the bathroom, hallway, and into the kitchen. We stopped eating and cleaned up the mess. Yes we have video and pictures. We immediately contacted her and she basically asked us to clean it up. She told us to use the complex washers and dryers. We think her washer was not draining - which is why it was taking so long and eventually flooded.

We came to Maui for our daughter’s wedding and regret getting this condo. We were not happy with it and not happy with Donna. This experience has left us with a bad taste in our mouth. We spent over a week on the other side of Maui and our host gave us a partial refund for stuff out of their control. We did not request the refund or say anything to them … they just did the right thing.

We have had several good and great experiences with other hosts on Airbnb and VRBO. All those host had great communication and understood privacy.