Karen was lovely, easy to communicate with, and accommodated our requests. The location is fantastic and the neighborhood is quiet. Check in was a breeze. The owner will meet you at the unit and show you in. We used the AC without problem. Please be aware - This unit only comfortably fits 2 people and is not suitable for a family with a small/young child. It really should be listed as “room for rent” with private entrance. Owners share the same walkway and common wall.