The host did not give us any check-in information and was unavailable during the whole time we needed to check-in. This forced us to rebook which was not easy for this area. AirBNB customer service also was horrible, causing us to call back in at least 5 times and deal with 5 difference agents and run the gamut of their mind-numbing call center automation each time. I'm definitely going to think twice before I use this service for an area that doesn't have lots of back-up alternatives.