My arrival was pretty late but Rob was very clear with his instructions so we were able to get into the apartment very easily. His 100% response rate is no lie, had a ton a questions considering it was our first time staying in Hawaii but he was able to help out whenever possible. The view from the balcony was amazing to wake up to, the beach was just a 10 minute walk away and shops were a good distance but there are a lot of other tourists always roaming around the area so it always feels nice and safe! Did a few tours to the other islands and got picked up at the main hotels nearby which was more convenient than having to rent a car. Would definitely stay with Rob again next time I head to Waikiki, had a blast!