Kimberly was so easy to work with - she quickly responded to all questions. The place is just perfect for a couple, and everything is well thought of and organized. She had flashlights for night viewing of the volcano eruption, ponchos for rain (which thankfully, were not needed), fully stocked kitchen including freshly ground coffee, and a laundry set. The locale was private although very close to the NP entrance, with beautiful greenery all around.