My family and I (party of 8) stayed at Koa resorts. The house is spacious. Location is convenient and can't beat the value.
We had an issue checking in. The email they sent us prior to arrival had a wrong code. We tried multiple times to open it and tried calling kelli. Took us nearly an hour to get it resolved. This was an hour past our check in time. Checking out was difficult for us because we have 3 kids with us. We were on our way out at 11:15 AM (check out time is 11 am). We got a phone from Kelli telling us that it's not okay to be late for check out reason being they pay the cleaning lady starting at 11am. I understand that but I don't think I was ever addressed an apology when I waited nearly an hour to get the correct code to get into the house. That seemed to be ok in their book. That was the only thing I wasn't happy about.
We had an overall great stay. Kelli responded within reasonable time when we had issue with the air conditioner.