Julie was very communicative before we arrived. Once our details were ironed out (including the state-mandated Hawaii pre-travel requirements), we were emailing directly. She was also our main contact once we got to Maui. Key pad on the door made access easy. There's a key card that a guest would need to access some of the perimeter doors during quiet hours (10pm-6am) but no other restrictions.
There are luggage carts to use near the check-in desk. There's also a loading zone to move your stuff in. Since our room was in the same building as the front desk, this was immensely convenient.
For me and my wife, air conditioning in EVERY room was huge. There's a timer switch so that they aren't constantly running. Location was amazing! On the first floor, you have an extended outdoor area. There's also a small walking path directly to the pool, although you have to slightly encroach on your next door neighbors (by a few steps) to get to the path. If you can find parking in the lot right in front, it makes it even more convenient.
Slight problems with island ants. These little buggers (literally and figuratively) were all over the kitchen. We were very careful with food and Julie (the host) thinks they were more concerned with accessing water than food. We saw them in the bathrooms, too. Being on the ground floor and the closest to the parking, we also found a gecko in a room. If you know anything about Hawaii, this is all totally normal. I made one call to Julie about the ants and someone came by to spray. While that didn't completely eliminate the ants, their appearance was much more sporadic. To be clear, ants were more on an annoyance as they were teeny-tiny and I've seen them in nearly every place I've stayed in Hawaii. It's a nuisance but nothing out of the "Hawaii-ordinary".
My brother lives in Maui and I have clients all over the state so we travel quite often to the Aloha state. This is definitely one of my favorite spots. I'll likely try and stay at this exact location again.
Thanks Maui Roost!!