Viktoria and her colleagues did a great job of making my husband and me feel welcome. Everything was as listed on the website. When we had a problem with the cooler and umbrella, they replaced it the next morning. All responses were quick and accurate to emails. The concierge service helped us plan our whole week in Maui and we felt confident that we got to experience what fit us best while we were there. It was our honeymoon and we even got a gift and note from Viktoria congratulating us. Overall we felt very taken care of!