I cannot thank our host Sandi enough. We had the most stressful experience in Hawaii but the shining light was Sandi. Because we did not have the proper Covid-19 negative test from an approved provider- we were not permitted entry to HI. I called Sandi at 2am her time. She immediately picked up and was so sympathetic to our situation offering sincere apologies, even though it was in no way her fault. She immediately contacted Airbnb and issued us a full refund despite we were already one day past the cancellation period. She made a difficult situation a little more bearable.
Sandi also was very responsive to any questions I had prior to travel. She gave suggestions for activities and dining spots.
Mahalo Sandi ~~