We had an excellent stay!! The room had everything we needed to be comfortable. The resort is absolutely stunning! We wanted an ocean view room, and Colm told us we might have to switch rooms after the first night. I was hoping we wouldn't have to, but we did. It was a pain to pack up and move after one night, but it was worth it to have an ocean view room and to be able to see that stunning sunset from our balcony each night. If you have to change rooms, you can call the desk, and they will pick up all your things and hold them until your new room is ready; they will even keep your refrigerated and frozen items in their fridge/freezer. We were in our new room in just 2 hours - guests who have to change rooms get first priority. Also I had a question and messaged Colm. He got back to me immediately and emailed me the information I needed. Check in and check out were an absolute breeze. We would definitely stay here again if we get to come back!
One thing we wondered about - can you enjoy the resort before your room is ready on the day you fitst check in? The answer is yes! We got there several hours before check-in time. They gave us a wrist band and towels. We had a great time waiting for our room to be ready.