Floyd had great communication from the start. Check in and out was super easy with great instructions. This is a great location if you will spend time on the road to Hana. We loved the little town of Pa'ia which is a 7 minute drive from the apartment. The place itself had a comfy bed, huge shower with a decent size kitchen. Nice private outdoor area with hot tub. It was a quiet neighborhood which we like. Heads up there were no utensils like forks and spoons. He did have a knife set. We bought some plastic ones at the store so no big deal. He gave us a little cooler which came in very handy. Overall a wonderful experience, we highly recommend and would stay here if we come back to Maui!