the property location: a solid 4 to 4.5
the view is great. so many sea turtles some days. parking was easy. close to a fair number of touristy things & a little beach that’s steps away. the building pools & outdoor bbq areas are cleaned each morning. little path in front of the property on the water side is nice. it really is steps away from a little beach if you don’t want to get in your car.
the communication from the property management company: 4. fairly responsive and helpful when you reach out & call/message them
over airbnb. but i must confess, i did have to message and call them every day of my stay. they tried to help when possible.
the unit itself: 3.5? at best. location is a big part of it. views were great. rooms were fine. it felt like a unit that is used for rentals in many ways & many things provided felt economy quality. bed, sheets & pillows were nice enough. washer & dryer are in the smaller size but convenient to have.
bathrooms have very basic fixtures & water pressure (think older motel shower head). i find the “luxury” descriptor a little bit of an oversell.
it felt like the bare minimal was provided to say that it was an amenity. for example initially, we got one lone trash bag for the kitchen for our stay with a note that we take the trash out when we left & guests were responsible for anything else after we ran through what was provided. (they brought us a handful more when they came to fix other things but…we had to ask)
my overall experience in the unit this stay? 3.
some of it is the unit behind older & maintained so-so but some of it was just what a pain in the butt it was of a stay it was in some ways. it was such an irritating stay. they tried to address things but i would think twice about coming back to this unit. if they were sending someone, you had to wait around to meet them or let them into your unit without anyone. it just added another layer of inconvenience to a vacation with many people (and plans).
for example, the key entry pad didn’t work upon check in (and we came after 4pm). had to call & get someone to try to fix it. and then i proceeded to be unable to use the new code a day later and had to call for another one. they tried to send new codes and that worked for day and then i would have a key pad that had to be reset the next day. someone to look at it again but the day before we left, a new one was needed. i needed 5 codes for a stay of that many days. it was addressed but that’s 15 minutes of your day, calling and dealing with something that shouldn’t have happened.
upon entering the unit, it just really seemed that the unit wasn’t properly prepped for paying guests to stay for an extended period. we paid a sizable cleaning fee to arrive to a place that didn’t seem particularly well cleaned.
- things were just a bit dusty & you open certain things like where the washer/dryer closet was, enough dust would just float down to hint at things maybe not being as thoroughly cleaned.
-sheets for the living room pull out were scuffed and dirty from possibly sitting in a musty/humid closet.
-the remote for the main living room tv was missing—making the tv not really useable until we called in
- the smoke detector was disabled when we arrived & had to have that fixed. i’m not even sure the battery that was in there worked after it was reassembled. why list it as a unit benefit in airbnb is my question.
- lots of make up remover towels but few hand towels so we had to call for that.
- sand on made bed on first floor. minor but huh?
- expect bugs, expected in hawaii but also, not like something i want to see right when i check in (we called & got more bug traps)
other things to note:
- the master bedroom a/c condensation just drips on to the carpet. like a lot. we used it half the day. we called, they tried to fix it, just ended up putting bowls on the carpet for 2 days instead.
- the safe in the master bedroom will just start beeping when the battery is low. even if you don’t use it. like it did in the middle of the night on our last night.
-beach stuff provided is squirreled away in randomly in all the bedroom closets so check around if you don’t see it all in one closet. no umbrella but chairs, towels, bodyboards & cooler are there.