On April 16, 2021, my reservation request was not confirmed yet. So I had things to do and I was away from my computer. And I came back and started rental car reservation. Meanwhile I found out that my reservation request was accepted. Then I found out that it is impossible to get a rental car in Big island Hawaii. I could easily cancel Alaska airline reservation. But, Mr. William did not allow me to cancel the reservation. He said I might be able to get a car once I was there. I am sure he knew the rental car situation in Big Island because he is in vacation business. Before the trip and during trip, I was on computer and phone all the time. This vacation was a nightmare without rental car in Big Island in Hawaii.