Make sure you follow the check-in instructions. There's a lot. Asami was in Japan but was able to respond back as soon as she could. There were only 2 issues. On a windy week like the one we stayed during the place can be extremely loud. To the point where we were having trouble sleeping. The windows rattled all throughout the night. We also had difficulty with the parking pass as it wasn't put under my name. It was taken away by the parking attendent but Asami cleared things up with the staff by the next morning and we never ended up having issues after that.