This is a privately owned hotel room in a resort. Not an apartment. As such no room service. Resort staff are nor responsible for room. A private cleaner is. As it was a hotel room I would have expecte similar service. There was only 1 paper cup for coffee to use for 4 days. No replenishment of coffee or bathroom items. I had to wait 2.30hr to access my room on check in. It hadnt been cleaned after last guest. Resort staff were helpful in tracking private cleaner down. Room, not apartmet, was very noisy through both walls and ceilings. However resort and location good. Molly also has a strict cancellation policy, which I have previously interpreted as indicating a good AirBNB..