This spot is in a nice location and the condo itself is comfortable. But our group left with an overall quite negative impression for a number of reasons:
Poor customer service/compensation: After an early morning arrival in Kauai, we scheduled our day around a 3pm check-in time but ended up arriving at the condo a half hour early. We called the property manager to check if we could enter the apt early and were told that the condo was still being cleaned, so we waited outside until our scheduled 3pm check-in time to go in. Upon entering, it was clear that the condo had not been cleaned. The beds were not made, and both the bathrooms and the kitchen were extremely dirty and had hair on the countertops. Several dead moths lay on the beds and there was dried urine on the toilet seats. We called the property manager again and were told that there had been a mix-up—the cleaning staff needed another full hour to prepare the condo, which left us waiting even longer.
This sort of thing obviously happens sometimes and the property manager was apologetic. The real issue was that the compensation we were offered for their mistake was totally inadequate. We were reimbursed for the hour that we missed and only an additional $50, which, given how the incident affected our plans and how expensive this condo is, we felt was completely insufficient. Despite trying to negotiate, we were told that that was all we would get. In addition, we have not received a refund or notification of a refund since our check-out
Dirty dishes: Even after the cleaning staff completed the preparation of the condo, we noticed that a very large number of the dishes had a sticky, yellowish substance on them. So we ended up having to clean more or less all of the dishes that we used again anyway.
Pool: It is extremely small with very little space around it, so it is not a great spot to hang out at. If having a decent pool is important to you, you probably should not even take this into account.
Supplies: There were very few toiletry items (only 1 mini shampoo bottle, 1 small bar of soap, and 1 roll of toilet paper per bathroom). In addition, there was only enough detergent for 2 loads of laundry—with beach towels alone, we ended up running out very quickly. After gathering groceries to prep for dinner, we found that there was no salt or sugar (basic kitchen supplies) in the cabinets.
A few other items: We ran out of hot water in the showers pretty quickly—it eventually came back on, but we had to wait a while. We couldn’t watch Netflix on the smart tv due to poor internet (the instructions said that we would have had to deal with Spectrum ourselves to resolve any problems with the connectivity, which was obviously not something we would have wanted to do while on vacation). Lastly, the door to the upstairs balcony was jammed and we were unable to open it, which was not ideal because the upstairs bedroom does not have AC.
Bottom line: The condo is a nice space and is in a good location. But given how expensive it is, we were certainly expecting a better experience. We were particularly disappointed by the owner’s refusal to compensate us adequately with respect to the cleaning issue. And some of the more basic amenities that one usually finds at these places were lacking.