We did not have a great stay.
The things we liked:
- Check-in: A very detailed email was sent prior to the stay, outlining the check in process, allowing for a smooth arrival. We appreciated this.
- Communication was easy via email or through the Airbnb app.
- The room was clean.
Things we did not like:
- At midnight, another guest very loudly came into the building, complaining that he had trouble getting into the building, waking me up. I understand that this is not the fault of the staff, but it was frustrating as he was heard on the phone with management attempting to get into his room.
- Then, at 3 AM the same night, security inadvertently woke up my husband and I as he was inquiring to the next room over, attempting to remove a guest who had been fully refunded and who needed to leave the premises. Security knocked on their door many times before the guest came to the door and it took over an hour before the issue was resolved and it was quiet again. It seemed unnecessary that this had to occur at 3 AM while other guests were trying to sleep. We had an early morning the following day, so this was very frustrating for us.
- The room was definitely close quarters (to be fair, this was noted in the booking, so we were made aware prior to our stay)
- Maui is expensive and this was the cheapest place we could find on the island, but we definitely felt that the cost of the room was not worth it. Maybe we had unrealistic expectations with this being Maui, but it just didn’t add up for us.