I do not ever write negative reviews about an AirBnB, even if it's unclean or not what I expected, as long as the host is courteous and nice. However, this AirBnB was bad both in cleanliness and in the host's attitude towards us.
First in terms of cleanliness. It was immediately apparent that the cleaning done before we checked in was not very thorough. There was a mound of sand left in the sink. The fridge smelled like rotten fish, and if you opened the door to it even slightly the smell would travel through the entire apartment. The bathroom only had a container of body wash that was COMPLETELY empty. The AirBnB offered silverware, but no dish soap, only hand soap. There were scuff marks on the white pillows. The silverware was also a mix of 2 metal forks, a couple of dishes, and then takeout plastic spoons and dishes.
I didn't say anything even as the situation kept getting worse. However, there were two incidences that brought to my attention how badly we were being treated. First, the wifi went out in our room. We were obviously freaking out because we still had work-related things to do, and called Lina multiple times and sent her messages. She didn't respond for 3 days, and then messaged us that she hadn't seen it. Thankfully we got the wifi back the next day after communicating with the hotel. Second, we accidentally got locked out, and tried to call Lina again multiple times (probably 5-7 times). At that point I was fed up and messaged her if her phone was working correctly because she never picked it up. A few hours later, she sends me a long message talking about my tone, hinting at giving me a bad review, and saying that she doesn't pick up because of all the spam calls and if it was really urgent I should have left her a voice mail -- even though she never informed any of this to us! She was just rude and not at all apologetic or sensitive to how stressed we were, and acted like all this information was so apparent even though she never mentioned in the listing or when we checked in.
The AirBnB and the host almost ruined my trip here. Lina also offered no kind of guide for checkin/checkout or WiFi, what amenities are offered to us from the hotel (none, except coffee; no fresh towels, nothing). I would have rather stayed almost anywhere else.