We struggled with the cable TV and they sent someone out right away to help us!! They also sent us a couple of updates when the weather was turning windy, which was nice! The condo was nicer than the pictures and the bed was super comfortable! Plenty of places to charge gadgets, good ceiling fans and strong air conditioners (when needed), strong shower, pop up the umbrella and just chill on one of the two outdoor rooms, listen to the waves and watch them crashing below! This was a super fun place and we would return in a heartbeat!!