The room is one of ~10% of privately owned units in the Aqua Palms hotel. The location is convenient for accessing the beach in front of the Hilton Hawaiian village and the Convention Center. Check-in was smooth at the hotel front desk - they instructed that they can help with access to the room and plumbing issues, but all other issues should be taken up with Jared. The room was a bit tired and can use an update to the carpet, nightstand, and bath. The top level of the parking garage is just outside the balcony, but pool is very easily accessed - as other have remarked.