I really hate to leave a 1 star review BUT my wife and I were here on our honeymoon and we just don’t feel like Susan was very helpful or accommodating.
We booked Magic Sands for our honeymoon to Hawaii. We were so excited to stay right on the water and have a local beach and bar/grill within steps of the Airbnb. We arrived Tuesday night after our travels and walked into Susan’s place and it was hot and muggy upon arrival but we knew that the air would come on at 9 as described in the post so we weren’t upset about that. The room was cooled off by 10.
We woke up the next morning to get breakfast and coffee next door and found that the restaurant was gutted and the parking lot was full of construction vehicles. We left to get breakfast and drive around town and came back with our poke bowls for lunch to sit by the pool. We couldn’t even hear ourselves talking through the jack hammers and construction, it was awful. I stepped in to talk to the office manager and she said that the construction would be going on for a week or more and even she would have refunded people staying in her unit because of the circumstances. The construction started at 8am until 4-5pm.
We reached out to Susan and she let us know that she wasn’t aware of the construction and would try and figure it out. We knew there was nothing to figure out as the construction wasn’t going to change. This was not how we wanted to spend our honeymoon, it was not relaxing at all. We stayed for 1 more night waiting to hear back from Susan and we never did, we know there is a time difference and we allowed time for that but she did not respond to many of our messages. We were forced to book a hotel for the remainder of our honeymoon. We did not ask for a refund for the 2 nights we stayed we only asked to be refunded for the 3 nights we did not stay and Susan DECLINED ANY REFUND AT ALL.
We know the construction was out of her control but the fact of the matter is she could have refunded us something knowing that the place we booked was not what we received.
Hopefully this review will prompt you to ask Susan more questions before you book with her. As she does not live in Hawaii and is not very helpful.