I live on the Big Island, in Kona, and I am an Airbnb host :). I'm so bummed to have to leave a less than stellar review! I genuinely am. I was super stoked at the opportunity to personally stay, and then be able to confidently refer our own Airbnb guests, but the experience fell short in some areas :(. Unfortunately I have to rate the house less than 5 star for a few things... some cleanliness issues, a significant amenity that was noted when I booked but was told after that it was mistakenly noted and was not actually included (the host has since corrected their amenities list), and a pest issue. I'll start with saying that the host(s) were communicative upon booking, shared good information, and were welcoming, and helpful upon arrival. The new construction, photos, description, and stellar reviews led me to book the Phoenix House for my first stay in an Airbnb, and in the Kalapana area. I booked a single night, to take my visiting sister out to the lava flow, and to hopefully enjoy the lava glow in the distance from the lanai and loft, as I heard was possible. It’s a super unique location and house as everyone says, however, our experience was not as perfect as everyone else that reviewed. Maybe we just noticed things that others didn’t because we are from a hospitality background, or maybe others just chose not to comment on these things for whatever reason. I’ve chosen to only address certain specifics with the host directly, because I feel some are totally correctable, and I hope will be corrected, for future guests. I will however share things I feel might be important to other visitors, or our own guests, who are considering the space. When you drive into the neighborhood and up to the house you will be in awe of the location, views, and house, and feel lucky to be there. By bedtime we didn't. A certain amount of bugs/insects should be expected in our tropical climate, but numerous all over the walls and constantly dive bombing your head while you try to sleep should not be. It was very disturbing, so we couldn't sleep. The house was totally closed up when we arrived and we kept it that way, but some kind of skinny flying bugs still got in and where all over the walls up in the loft space. They were not mosquitos, flies, or cockroaches, but perhaps a type of termite. We left the next morning totally exhausted :(. I've suggested a net over the bed to the host. It’s not a totally sealed off structure as it may appear. In the bathroom, there are only screen windows, and the floorboards are spaced a bit apart with only screen fastened below them. You can see through to the ground. It's cool, but I suspect this is how the bugs got in. The glass windows do not have screens on them, so if you have...