Marcela is extremely nice and responded very quickly when issues arose. With that being said I would never stay at this place or recommend it. The location is very sketchy as were the residents/other guests that accompanied us in the elevator. There were notices on the wall informing us that places were being robbed, pit bull attacks were happening, and residences were being broken into. I was extremely disappointed and canceled after first night. There were some major safety hazards and being welcomed by cockroaches took the cake. I am pleased to say air b n b took care of this matter promptly and I was in a new location the next day! Unless there are some major changes to this WHOLE experience, please don't put yourself through this.