The house was lovely! There were a few minor issues of convenience, but overall, absolutely wonderful. Staff During our stay we needed to have a package sent to us, the staff was able to handle that nicely. It was shipped to the offices where we were able to pick it up during business hours. The offices are not in the same location as the house, but it wasn't too far. Side note, do not forget your laptop charger if it's more than 2 years old. FInding one on the island may be a serious challenge. Location This location, like most of the resorts in this area, is quite a way from Kailua-Kona where stores like Safeway, Longs, Target and Walmart are located. If you look at it on a map it doesn't seem far, in practice it's quite a distance to drive if you want to do some grocery shopping. There are two other small malls that are closer, including a Foodland Farms about 3 minutes away, but the location is small and the selection limited. We used it as more of a convenience, and did the majority of our grocery shopping in Waimea. The traffic between Kailua-Kona and the unit got really bad around 4:00 or 5:00. There is a turn off that goes into a residential area just after the airport that backs up traffic in both direction to a near stand still. Because there is only one road, you simply need to be patient. What is normally a 20-30 minute drive can take more than an hour. The Unit The keyless entry was great, though it did give us a few issues which I'm sure were completely user generated. The pillows and beds were super comfortable. There are flatscreen tv's (Polaroid) in every bedroom, equipped with multiple hdmi, USB ports and built in DVD players. I think they were 720p, but good enough. They all had digital cable service like we have at home. The living room tv was a Vizio and had to be a 60-65 inch. It would have been nice if the TV swiveled just because the angle of the seats. The furniture was all very comfortable. The leather couch, one rattan chair and 2 movie style recliners. The kitchen was awesome. We cooked breakfast and dinner every night and had everything we needed, for the most part. The water from the kitchen sink was odd, it never got cold (Kona is a hot area, so that could be why) and it took long enough to get hot that you would wonder if you had the faucet turned on in the right direction. The master bedroom on the ground floor was the greatest convenience. I've stayed in hotel rooms that are smaller and less comfortable! The master bath has a jet style tub, which we didn't use, a walk in shower and a walk in closet. The upstairs area was nice enough, though you could tell they spent the majority of the money in...