Deena started out very helpful. I was coming in for a funeral and when the first location I requested didn't have availability for the entire time I needed they helped get me set up at another one of theirs for the rest of the time. It meant paying separate cleaning and maintenance fees at each location but it was a last minute trip so I didn't mind that much. The first location we stayed at was perfect. Exactly as advertised, clean, and well stocked with any non-food item we might need. Problems arose when I went to go check into the second location. It was significantly smaller than advertised. With fewer beds and fewer bathrooms. This was a big problem for my family. Fortunately, the property was a Wyndham location and the Wyndham staff were able to shift us to a larger place. But when I reached out to Deena about the issue I never heard back from them. It's been well over a week now and still no response. So I guess really good on the setup but not reliable if anything goes wrong?