We stayed here for a duration of time for our honeymoon. After hopping off a flight from Honolulu on a red eye, we arrive to the resort and were greeted by a friendly staff. It was super late and we were beat. They asked for my first name and finished my last name for me- I was thoroughly impressed. They told me it would be over $700, which included a security deposit. I was going to call Brooke but she had mentioned that the time zone for where she’s at is very different and I didn’t want to disturb her sleep. She had asked me not to mention anything about our Airbnb so I just paid and figured I’d let Brooke know in the morning so she could sort it out. The next day, I emailed her and received no response. So I messaged her on Airbnb and proceeded to tell her what happened. She was very rude and told me that I wasn’t reading the receipt right and that I didn’t pay anything. Even when I sent her the screenshots of my transactions, she adamantly told me that the owner has credits to use at the resort and there was no way I was being charged. I told her I didn’t want to argue and if she could please just called the owner but she just kept on telling me that I was wrong and that I could call her if I wanted and she’d explain that I didn’t pay anything. After asking her multiple times as to why I was charged if I “didn’t pay anything”, begging her to call the owner, and sending her the screenshots again of my, verified charges, she finally agreed to call. She never messaged me back so I reached out to her. She told me to just file a dispute with the bank. I told her that I’m shocked that she handled things that way, without an apology or even acknowledgement of how terrible this ordeal was. She then asked me why I didn’t email her the first day after I paid the resort to tell her about all this, I let her know I did and sent her the screenshots of the email. She stopped responding altogether. I’m done going back and forth too so I guess that’s a good thing. So final thoughts? Great resort, terrible hosts.