Kurt was friendly and communicative throughout. Check-in was without a hitch and it was nice to have the keyless entry (with a code). Location is great in Waikiki - just 1/2 block from the beach and a beautiful view on the 10th floor deck to watch sunset. The room itself was rather small and spare, and could use a bit of updating and thorough cleaning (e.g., mildew in bathroom, stains on shower curtain). We did enjoy using some of the beach equipment provided (snorkel gear). Overall, decent value for Waikiki.