* I want to start off with thanking you for allowing us to stay in such a wonderfully located condo for our vacation. But If you are hoping for a good review, this is going to be very disappointing. To begin, entering the condo there was a slight mix up with my In-laws understanding the pre-entering email from the owner explaining how to enter the residence. Upon contacting the host, we were greeted with sass and a rude response. This was the first of unprofessional responses.
* During the stay, we found that we needed to buy literally everything: trash bags, toilet paper, dish soap, etc. We have used many Airbnb’s and have never run into this. But that’s fine, we bought the things. The condo looks exactly as the photos shows.
* The real issue with this Airbnb started on night four. Around 11 o’clock, 3 young men’s woke our entire family up to them wrestle, fighting and screaming profanities on the public space near our patio. (THIS ISNT EVEN THE ISSUE YET.). We asked them to leave and they finally moved along. The next morning, we received an ACCUSATORY email from Randall, our host, stating we were the ones that caused the incident. Professional customer service would have been asking “Did we heard it?” or “Were we alright?” or even “Did we have something to do with it?”. BUT NO, we were accused of engaging in such a moronic fight RIGHT OFF THE BAT. I understand things like this happen in rental condos all the time, unfortunately, but this should have been handled with professionalism and courtesy. I hope you learn from this and never treat anyone like this again. Also, the bath mats were dirty upon arrival. There’s not enough words to describe how gross that was. So we washed those… with the detergent pods we had to buy