Rick and his associates were all very professional, friendly, helpful, and responsive. The place is very clean and the views are breath taking. The living area is all windows and you can just sit in the balcony and watch a peaceful sunset. We were lucky to be there on New Year's Eve and see the Fireworks. If you have been to Waikiki before, you know that most hotels and apartments are older but they have remodeled the bathrooms (the master bath is beautiful) and kept the apartment super clean. The location is top notch. It is walkable to the main area of Waikiki, all the shops, restaurants and the beach.
We had an issue with the AC but they sent an electrician very quickly to fix the problem.
Also, our flight was canceled and we missed our first night of stay. However, Rick was nice enough to refund us for that one night. To me, that is great customer service. I highly recommend it.