We never got into the lock box to get key a desk manager gave us his key fob to use to be able to get on an off the elevator the air conditioner went out on the second day of our stay never could get the right internet code to even watch tv we contacted the owner by text & email from March 2thur 6 an got no response contacted Airbnb support an they wasn’t any help at all this was a bad experience to have to go Thur after coming from Dallas Texas to celebrate our 20 year anniversary. I took pictures and video of the entire place ..I hope that Airbnb owners would start leaving more information & ways to contact them personally about their property..