This is a fantastic place for a family to stay in Poipu. The unit itself is incredible with all of the amenities you could need including a fully stocked kitchen full of gadgets and cooking tools, comfortable bedding and towels, beach accessories, and really tasteful and high end furnishings. Felt very safe for a 3 year old and 6 month old. The complex has a pool area with 3 different temperature pools (kid pool, full size pool, and hot tub) and a gym. We made use of the BBQs as well one night and they were great. Local shops are about a 7-10 minute walk down the road (or a 1-2 minute drive). Poipu beach is a 15-20 minute walk, or a 5 minute drive.
As for the hosts, they were beyond accommodating - we had an incident with a senior member of our group who walked through the lanai screen door (due to apparently not seeing it being closed, although not at all the fault of the door!) Jeff was immediately responsive and set up a replacement. We also had a plumbing issue that Jeff arranged for immediate help in solving. My prior trips using Airbnb have never really required contacting a host, especially in the case of the screen where it was damage our group caused, so I wasn't sure what to expect but really appreciated how great Jeff was about it and helped put us at ease so we could continue to enjoy our vacation.
If you have the desire to stay in Pili Mai, I would 100% recommend going with this particular unit over others. The location in the complex is pretty much perfect (halfway between entrance and the pools), great views of the golf course, quiet neighbors, and again the hosts are about as great as you could hope for.