I really messed up on this reservation, getting our dates confused and the being side-tracked by issues with my elderly in-laws, who we were here to do a "welfare check" on. Lisa checked in several times, but I was distracted by issues with my in-laws, but she was so amazingly patient and persistent, looking out for us! We failed to make our reservation, but she was so gracious and we will definitely try again on another trip over! Thank you again, Lisa, for your gracious understanding of our difficult circumstances!