I stayed at one of the resorts / timeshares that's belong to Joy. Unfortunately, the resort made a mistake and overbooked their resort on my first day and I was unable to check in that evening. Even though it was not the way I want to start my vacation, Joy and the resort went above and beyond to make up their mistake. Obviously, Joy refunded me the cost of the airbnb for the first night. She also promised me to help me to book my next airbnb and get a discount compares to the normal rates on my next booking. The resort also put me in a room with an ocean view as well as gave us a credit to spend at a local restaurant. Overall, I had an amazing experience during my stay at the resort. I'm grateful that they acknowledged that they made an error and did everything they can to ensure we had a good time during the rest of our stay.