Quick, polite responses to communications. We received a warm welcome by Suzy and a tour of the amenities before she left us to enjoy the beautiful house. Big comfortable beds, hot showers with great water pressure, amazing deck with great seating to enjoy the magnificent waterfall. Spot on for tips at which places to dine. Five girlfriends travelling together and we had a WONDERFUL visit in Hilo at the Waterfall Retreat....should have allowed more time on the Island!!