The inside of the unit, the building and amenities were as advertised and were very nice! However, the Host made no mention in his post that it’s on a very busy street and the patio faces the parking lot…to be fair, you can also see the ocean when looking in that direction. When confronted with the misrepresentation, he stated that “no one has ever complained previously”and his proposed solution was to “run the A/C & keep the patio door closed”…it only reduced about 50% of the street noise AND that isn’t why we came to Maui!
In an attempt to resolve our dissatisfaction with the misrepresentation and noise, the Host directed us to Airbnb where we were verbally assured of “AirCover Protection” from 4 different customer service representatives (including a manager) taking up over 2 days of our 7 day anniversary stay without any reasonable resolution…Airbnb concluded that the Host misrepresentation of the unit was not a reason for breaking our rental agreement…very disappointing!