They respond in good time. Had a few little hiccups with cleanliness but it was resolved quickly. Quiet little place but is great for couples or families. You can hear the guest above you pretty well if you are a lower unit but that’s not really a deal breaker. Very close to the beach, a fun whale museum, restaurants, shave ice, and shops. Would recommend for the price and location. Was definitely one of our best trips back to Maui. Kihei is a great. Aloha nui loa.