This is a great place to stay for many reasons. The bed and pillows are super comfy, the kitchen is small but perfectly furnished with what you will need to cook nice meals and there is room for your groceries in the frig and on some wire shelves. Shower is great also. The lanai and private garden are super lovely.
There is noise both from neighbors and from traffic so bring your earplugs. It's not a deal breaker.
The most challenging thing for us was the parking which requires very careful ingress and egress from the street on a blind curve. Thank goodness for the mirror! Recommend staying only if you have a smallish car to navigate the driveway. That said the location is nice and outside of the busy streets of Hilo but close enough to everything.
Jack and Diana do a great job of both being responsive to your every need but also respecting your privacy! They live upstairs and you will hardly know they are there except for their rapid responses to your texts.