What a SMELLY DISAPPOINTMENT!
The whole place reeked of stale smoke. Although the unit is now non-smoking, previous years of people smoking cigarettes in it have left it with more than an unpleasant odor. When we sat on the lanai and left the sliding door open in an attempt to air out the condo, the smell came outside. The stench even started to cling to our clothing! In order for this degree of smell to be resolved, the stained, filthy carpet will need to be replaced.
Our troubles began when we were given the WRONG CODE to gain access to the property. This was an enormous problem as we flew in on a late flight and arrived at the property in the dead of night. Once we finally did get in to the unit, we could not stand the smell.
In the morning, we realized that we were sleeping in an unsecured unit - the balcony door DID NOT LOCK. The host explained that David, the owner, did not think it was important to fix the lock as the condo is on the third floor. I explained to the host that thieves can scale their way up 3 floors without breaking a sweat.
It was arranged for a locksmith to come fix the lock. As we did not want to spend our first day in Hawaii waiting for a locksmith, he was given the code to gain entry to the condo. When we returned from our outing, the front door was WIDE OPEN, the balcony door was not fixed and the locksmith was nowhere to be found!
The pullout couch was so saggy that our son slept 6 out of 7 nights on the floor instead. The bed was not much better. We had asked for the blow up mattress and extra bedding previously and this was not provided.
The kitchen was not stocked and the stove was rusty and dirty.
The grounds were well maintained. The barbecue area and pool were nice. The morning concierge presentation was informative.
We work hard for our money and saved for a vacation to Hawaii. WE WERE RIPPED OFF....DON’T LET IT HAPPEN TO YOU!