Host was quick to respond and the apartment was perfect for the Wailea wedding we attended. Great location for Big Beach and to easily hop onto the highway to get to any other big site. My friend and her husband also stayed here- the door was a little tricky, you do not have to move the handle much once the key turns. My friend's husband broke the door when he pushed the door too hard :( I was terrified of telling the host. Her husband notified the on ground emergency contact and he was extremely helpful. It was fixed fast and the charge came through after our trip. I am so thankful it was an easy process to fix and did not damper our trip at all.