Unfortunately we had a problem when we arrived and the AirBnB was double booked with a couple already there. But Kendall did absolutely everything she could to make it right for us. We called her at 11:30 pm and she answered the phone and gave us directions to another property nearby we could stay at and made sure we were able to get in the house. (Great communication, I know not every host would answer the phone in the middle of the night). She refunded us the full amount paid and offered us a place to stay the first night and third night of our booking at her other properties nearby with no charge. (These happened to be absolutely gorgeous oceanfront cottages). She didn’t have the second night available so we had to book an Airbnb ourselves elsewhere. (This was tough as it was a last minute booking, all the Airbnbs had a 2 night minimum, so it was pricey, a fews hundred dollars more than we paid for our original Airbnb, and we had to stay in Po’ipu. Ultimately after a lot of time spent on the phone with AirBnB they refunded me $200 of the $330 extra I paid for the new AirBnB. It takes a lot of persistence, but if something ever goes wrong, keep up the communication with AirBnB as they gradually move you up the chain with supervisors when you say their response is unacceptable).
All in all, despite the complications of moving every night I would still recommend Kendall and any of her properties. She said she had never had this problem in 20+ years of managing properties, and I believed her - and I don’t think this situation will ever happen again. She really did everything she could to make it right and stayed in great communication with me as we changed properties every day. Mistakes happen, we’re all human, and this could have turned out much much worse if Kendall wasn’t a caring host.