Natalie was really good about responding to our questions and keeping on top of things prior to our arrival. We received detailed check-in information prior to our arrival, and during our stay she checked in with us periodically to make sure we were doing well.
The condo was amazing! I really like the personal touches she added, making the place feel unique. Everything looks brand new and most importantly comfortable. We did not really get to use the kitchen, but from what I could see she provided everything we could possibly need.