Van is great but host is not. I asked him several times to send me insurance requirements weeks prior to trip, and he didn’t get back to me until a couple days prior. Not only were we stuck trying to figure it out on our first day of vacation, he refused to accept anything that did not have the very specific name of his van on the documentation. We were covered by our auto insurance AND the credit card used to book but still had to pay an extra $150 for his insurance because most companies will not modify their paperwork to reflect one specific vehicle. He also tried to charge me $175 but I had to correct him, then after tries to charge another $25 talking about a missing item we never even saw in the van. I understand renting out such a large van is a stressful liability but this is not the way to handle your customers. Van is great, host is not.