This was a disappointing stay considering the positive previous reviews. First thing to note is that this property is managed by a rental agency, Sunny Maui Vacations, so it’s less of a personal stay and does not guarantee that you will be speaking to the same person when problems happen. You also have to fill out paperwork when you arrive that assure you will follow condo rules (it just felt like an extra step for an AirBnB). When we were there on the weekend as issues came up we called a guest services line and were only able to leave voicemails.
A washer and dryer were listed as available amenities but the dryer was broken. Unfortunately we discovered this after we already put all our clothes in the washer (this was our second leg of the trip). When we messaged Viktoria over the weekend no one was able to come out to fix the dryer. We hung clothes all over the living room and balcony/lanai. Clothes were hung on hangers on the lanai but nothing was hung directly over the lanai. Someone entered the condo when we weren’t home without notifying us and took all our clothes. When we came back there was no email or message as to where our clothes were located. When we called guest services and left a voicemail the person who called us back was rude over the phone and reported that the clothes could not be hung over the lanai and that they were being dried off site. They did dry the clothes and give a $50 refund but it was a huge inconvenience in the trip. It also felt like a violation of trust to enter the unit without our permission and take our belongings. The dishes that were put away had food stuck to them. In addition the toilet ran the entire stay.
In summary, it’s similar to a hotel stay but lacks the 24 hour front desk service. Three stars because the location is a minute walk away from the beach and the other amenities included in the condo. We will not be staying here again - there are so many other beachside condos to choose from with better service.