Heidi was awesome. We were having issues trying to get the washing machine to start but just enough for our clothes to get wet so Heidi let us user her washer/dryer (she wasn't far away) and she got us a new dryer THE VERY NEXT DAY. Heidi was very quick to respond to all my message and left very clear instructions on checking in. I would recommend staying here and would airbnb with Heidi again.