Philip is a wonderful communicator! Any issues we had were addressed immediately. This Papakea Resort is so sweet and quiet. Pool lovely. We saw whales and turtles. Beach is at either end. Activities galore! Unit is dated but completely functional. Has all you need. Guest services so incredibly helpful! We made leis, saw hula and sat in hot tub. Convenient to all. Fish Market and food trucks amazing food and walkable!! We will definitely stay again.