Meiko was very helpful and responsive. She even informed us when there was an earthquake and road closures that affected us. The house and garden was beautiful and the views spectacular. Potential guests need to know that there is no air conditioning at the house. The beds were comfortable and the sheets were luxurious. Four-wheel drive is required (some vehicles could not make it up the hill by the house when it was damp in the mornings). Also know that the house is about 12 miles from the closest store or restaurant. Staying at this house was a big part of the wonderful vacation we enjoyed in Hawaii!