Rina was very kind and welcoming! Our sink was clogging, so my husband fixed it. When we told Rina, she immediately apologized and came over to repay us (which she didn’t have to at all) $20, and gave us cookies. On the last day after we checked out of the hotel, my daughter forgot her journal and we contacted Rina if it was possible to retrieve it. She was very responsive, fast, and polite, and assured us we were able to get it, and we were able to receive the journal back with no problem. She is such a sweetheart! We will be recommending her to all of our friends, and we hope you take her up on her service. Thank you so much, Rina. We miss you already, hope you are doing well! ❤️