Good:
-Location is close to lots of food and not far at all from Waikiki but far enough away to be quieter
-they provide mostly everything you could want (dishes,soap,detergent,tea(no coffee though), shampoo,beach chairs, etc.) and lots of towels which was very nice of them
- the view is great
- the building is nice, good hot tub and quick elevators
- they were nice and let me check in a little early
-great communication, very quick to respond and very thorough with all the instructions and info
Bad:
-Check in was botched - resulted in having us having to store our luggage a couple streets away. They paid for it, but only after I suggested they should. Took them a couple of hours to get someone to change the lock so we could get in. Honestly wouldn’t have been that bad if they would have been more contrite. I got a response from someone afterwards saying something to the effect of “heard there was a problem with the locks. It’s rare, but it does happen sometimes.” Cool bro thanks...
-the sheets smelled like mildew as if they were left in the washer way too long before being dried. Very unpleasant.
-the bed and pillows weren’t comfortable at all.
-the view is great, but the chairs on the patio are not comfortable so you never really get to take advantage of hanging out there.
Overall the place was fine, could have been really good if not for some simple things and better attention to detail.