Phil was very good at answering our questions quickly. We didn't see him after we arrived but there was no need. He was very clear about the condition of the unit. We found it to be very clean and comfortable, if dated. We chose this unit for its location near Ko Olina and found that it was convenient to a large shopping area a few blocks away as well. It is also a few blocks from H1 freeway entrance and is very quiet. We felt it was a good value.