The host was available and responsive before and during our stay. We appreciated the grocery discount card. However, be prepared to bring or buy toilet paper, butter/cooking oil, and maybe a few other things. The place is in a very nice area and is walking distance from two great beaches (Hideaway and Queen's Bath). The mountain view out of the back full-glass doors was awesome. It's a shame we went right after the record-breaking rain closed down Hanalei and several other places on the island, but we still had a blast!