Wow it was our 2nd stay at Glorien's place and look forward to the 3rd! Glorien is very nice and quick with communication. She ensures your concerns are addressed. We love the location as it is very close walk to our favorite food places: island vintage coffee, ali'i coffee, paia fish market. It's also very nice she has all the beach gear needed for a family with small kids. I found out you can ask for pool table balls and ping pong balls at the front desk (rec room on 7th floor, also where laundry and fitness center is). Pool was still closed. We look forward to staying again soon!:)