My husband and I had a fantastic stay at Megan's. Checkin was straight forward and we got some great info about what was going on in the area that night. Prior to arrival, communication was also excellent. We loved our accomodations and both slept really well...always a good sign! We both agreed that next time we would stay 2 nights instead of one. Megan has created a beautiful oasis in the middle of the city! I would highly recommend staying here when in Hilo.