Buyer beware on this one. To be clear, we were never able to check-in. We received our Hawaii required COVID-19 test results the day before our trip. Unexpectedly, my son received a positive result, so getting on an airplane was out of the question. Immediately we notified both the airlines and the host, Jan. The airlines issued a credit immediately. Jan, on the other hand, didn’t really care. She immediately denied the request for refund. I sent her a note explaining the situation and then she offered us the ability to re-rent on different days or refund. We investigated days around Christmas, but her calendar was booked. We asked if we could move forward with a refund and she said “Darn. Sounds Good!”. I messaged Jan three days later to ask about the refund that hadn’t shown up and she gave me some story about how I misunderstood. She indicated that if she could have re-rented the condo, then I would have received a partial refund. Why didn’t she explain that in the beginning? A manipulative tactic that was successful. I must give a huge shout out to the Air BnB staff. They handled this matter quickly and kindly. They were so easy to work with and they were able to refund half of our money. Jan still has the other half of our family’s vacation money. I am sure the condo would have been fantastic, but but don’t book with Jan if there is any chance that you may have to cancel for COVID-19 related circumstances… she simply doesn’t care.