The following messages are directly from the messages between the host and myself.
11/1
Host: "I will not be on Kauai during your stay but my husband will be there
Don't hesitate to ask if you have any questions"
11/1
Me: "Hello, as we are staying at your home for the duration of our trip, will there be plenty of towels? We land at 10am but will be going to take care of a few things prior to heading over to your home. What is the earliest check in time? Thanks!!"
11/1
Host: "You have 2 bath towels and 2 beach towels, would that be enough?"
11/1
Me: "Can we have an additional 2 bath towels if you have them, please =)"
11/1
Host: "As I said, I am not home, if you need them you can ask my husband. It is, normally, not necessary for 3 days, but I can tell him that you may ask for more towels"
11/2
Me: "Is this the number i can reach your husband at?
+1 808-xxx-xxxx
I called that number for additional towels but there was no answer. Can you please relay the message that if there are two additional towels, we would appreciate having them? Thanks"
11/2
Host: "Beach or bath towels?"
11/2
Me: "Bath please. We can reuse the beach towels"
11/2
Host: "I am very confused about your "urgent" request for more bath towels when you guys are staying only 3 nights. Never had anybody asking for more towels before. I will call him ask him to put them on the bench for you."
11/2
Me: "I think it is unreasonable to stay somewhere and only have 1 towel per person for 3 nights and 4 days. I'm not sure why it is confusing. We are staying in a tropical environment in a room with no ac and would like to shower twice a day like we do at home. No host has ever given me (in Air BnB or hotels) only one towel per person for an extended period of time such as 3 nights and 4 days."
*towels were dropped off by the host's husband and we had no other interaction until I realized we booked for the incorrect days. I again called the number 3 times with no answer. I also messaged the host. We flew out the 5th but I only booked this air b n b until the 4th so I messaged her 3 or 4 times letting her know how sorry I am for not realizing the dates were incorrect and we were an hour away after finishing our hike and would be there to pack and check out. She was ahead of Hawaiian time by quite a bit so I reached out to Air BnB to her let know we will be late and we apologized for it as I was looking for the proper avenue for this kind of thing since it's the first time I have ever made such a mistake.
The host responded with:
11/4
"To be honest with you, I am not happy about how you conducted yourself during your stay!"
Me: "I asked for additional towels the first time I talked to you and was polite? Other than my travel plans being off I'm not sure what else I did to offend you. I don't know how I messed up these dates because now I have to find a place to stay this late."
She then offered us to stay an additional night but we came back from our hike, packed our bags and left within about 10 minutes, along with cleaning the room by placing towels in one area, trash all in one can, and we placed everything back where we found it. Her husband was kind in our interaction in the front yard but she seems to be hostile and unreasonable (as other guests have stated). We have stayed in Air BnBs and hotels all across the world and have never experienced issues with hosts besides this one. Not to mention the price we paid for this Air BnB was unacceptable given the fact that we had no AC, were given 1 towel each from the 1st to the 4th, given 3 small broken fans, and the rusted fixtures in the bathroom were the decor, and the loft in the room was used as storage. This host did the bare minimum in her Air BnB. No pride seemed to be taken in this space. It's a shame considering the area is so beautiful and close to a lot of shops and restaurants. 75$ a night would be sufficent for what was received. I should have listened to the reviews from other guests including a guest who hosts his own Air BnB and stated all similar experiences.
But, I am sure she will give us a bad review in return ....because we asked for towels and made a planning mistake.