This was my experience: During check-in customer service had inaccurate information regarding status of room being cleaned. The door to the property was open when I arrived. The lock on the front door did not work and they didn’t send a lock Smith out until the next day so I had an entire night without a working lock. No attempt was made to notify me that the property was going to have the water turned off for the entire day following my check in to allow me time to find alternative accommodations. There was a note taped to the door when I arrived. When I asked why I wasn’t made aware of this earlier in the day before my arrival the on location manager was rude and dismissive.