The property was beautiful and Ira was very responsive, via phone when I arrived on-site. When I arrived on-site in the evening, during a torrential downpour, I saw that there was another car in the place that I was directed to park. I called Ira, and he informed me that the cottage was already booked through Airbnb. He took my confirmation number and said he'd be in touch as soon as possible. Within 15 minutes, Ira called back telling me that he had a room for me down the street at the Kilauea Lodge for 2 nights. He was very professional and understanding that it was late, dark, and rainy. Then, to my surprise, he asked me to stop by to meet him the next day (Thanksgiving Day). He was extremely busy setting up for an art show for the upcoming weekend, but took some time to sit down on the lanai to get to know me a little. He was very frank about dealing with the logistics of the mistake and made sure I was content with my new accommodations. He then was kind enough to allow me to have a few items from his gallery as Christmas presents for friends/family. My experience with Ira was wonderful and he was a pleasure to meet. Although I didn't stay in the artist cottage, I am unwilling to lower Ira's ratings due to a logistical error that was not his fault, or under his control.