Joy and Keoni have been extremely flexible and kind during this pandemic. I know times have been hard all around for most businesses here in Hawaii and I am grateful for their accommodation and kindness. The space is well maintained and the decor is tasteful. I stayed there for a little over 2 months so it felt like home. There were some general maintenance issues including the AC. Overall the AC was fixed but the living room unit doesn't get cool. When I did use it, it had to be at a lower temperature that just didn't seem to cool down the room too much but it was still comfortable. The other issue was the TV sound was bad and the picture started to get worse the last couple of weeks. All things I indicated were not a big deal. The only thing that was an issue was in the main bedroom there was a leak. It started small but it began to get worse. I started having to put layers of towels down and blankets that would get soaked. The water was brown and seemed like it came from a leak upstairs from the bathroom. I had to keep my daughter from stepping over that water and stopped even using that side of the room or bathroom. The building manager was very condescending stating it was moisture from having the ac on and the humidity outside. There was no sense of urgency for a leak which surprised me. What didn't surprise me is how careless the building manager was.
This leads me to why I took away a star. The building manager and most of the buildings board of directors are residents there. They are not welcoming to the idea of rentals with a bunch of random guests. They want to control their space by controlling who stays in their building. From the moment I got there I was targeted, harassed, and felt that I was treated unfairly by the building manager, Jeff, and his wife. He would take pictures from security feed of me walking in with guests of mines and show the owners. He said other people were moving in because I bought suitcases on sale and assumed that more people were moving in. He tagged my car for using guest parking stalls but never anyone else. He would purposely walk into my hallway to point out any problem. I told the owners I will try to take the high road and just be on my best behavior. I didn't think it was fair but I didn't want to rock the boat. Until my guest got told by a board member to catch the next elevator. My guest was a person of color and was following their rules. When he refused the board member demanded him for the room number and harassed my guest. When I told Joy what happened it was again a passive well we have to keep that relationship good. I don't think that superior thinking of a board member should come above your guests. I paid to stay there and I should feel some what safe and welcomed which I did not. As sweet as Joy and Keoni are they have to realize they are running a business of hospitality and the way the association deals with their guests should be important to address. I hope they really hear my heart is not the bash their unit or them but the overall experience was disappointing on how I was treated as a paying guest. So until management changes, they aren't going to be friendly to outside guests.