Apartment was exactly as described, Elle went out of her way to provide thoughtful things that we might have needed. There were probably about 5 times where we said, "I wonder where we can get ---?" And it was already there, because she had thought of it. She also responds quickly to messages. Note in the description that A/C unit is only in the bedroom, but the louvered windows open and give cross-ventilation, and there are also ceiling fans.