Be aware: The van was not reliable and the host was overall hardly available and did not provide any customer service in case of van break down / emergency.
Visiting from Germany, together with our 1 year old son, my boyfriend and I rented the van to explore the island. Van life with the Lebowski overall was great but we surely had some issues before, on the way, before and at the drop off.
At the preparation and contracting phase before pick up we found it very difficult to communicate with the host, as he did not provide the required information for our insurance on time which we could therefore not use. Instead it was necessary to pay another 166 USD for an insurance provided by the host. Emails regarding questions to the contract, liability and the necessary insurance information have either been not answered or answered very late. No phone number for direct communication and immediate knowledge transfer regarding the paperwork was provided. Thus, contract and paper work consolidation led to a delayed pick up of approximately 8 hours which has not been reimbursed.
At the pick up we first ran into the host's neighbor who was clearly stressed and upset about the overall van rental procedure. He complained about disturbing tourists, a non listening host and big vans that block driveways and sidewalks. After calming down the neighbor we finally met the host who was very short on time from the first moment on.
Giving almost no introduction into the vehicle during the handover, the host instead persistently referred to watching van dedicated video-tutorials/manuals in case of any questions. These videos which have not been provided to us directly before could have been accessed online. Not having an US sim card made it very difficult for us to access these videos and surprisingly public wifi / hotspot access outside Honolulu (e.g. via McDonalds, grocery stores, etc.) was very hard to almost impossible. We highly recommend buying a US sim card with mobile data in order to be able to access the internet whenever needed. The Lebowski was well cleaned. However, the snorkeling gear that came along was still dirty. Unfortunately we could not fit all our luggage into the van. The host was kind enough to store our luggage that we did not need during the trip in his garage without extra cost.
During the trip we mostly enjoyed the Lebowski as it was very nice and had everything that it needed. Most of the provided features have been functional and easy. However, the electronic locking system was not working reliably. The electronics of the car in general had some difficulties at some stage. On the day of returning the van, the van would not start at all and we were stuck for several hours with having no phone service and no wifi in order to reach out for help. When we returned the van late, the host seemed to be only worried about the car and not about his customers. On top of that he blackmailed us into paying another day's rent. Only after we had transferred the requested amount he was willing to hand over our stored luggage back to us. Moreover, he tried to play generous to not having us pay an dubiose cleaning fee to which he was not able to show/demonstrate any bill or receipt.
This none supportive, rude and dollar chasing behavior was certainly no Aloha.