We didn't actually get to stay at Ramin's place because we made a mistake with our booking and thought we scheduled a day earlier. Unfortunately, Ramin does not provide ANY check-in information and the booking was a same-day check-in. We had to resort to texting him several times which for him was at about 3am. If we had check-in information we would not have had to text him (he did not respond until the next morning) and when we tried getting the key, we would have realized our mistake right away and would not have wasted time waiting for a response... We are renters ourselves and understand that sometimes renters need to contact the host. For that reason, we provide as much information as possible on Airbnb so that renters do not have to rely on our being available 24/7 to gain access to a condo. Sometimes it's impossible to answer right away. I'm sure Ramin's place would have been wonderful, unfortunately we ended up going somewhere else and lost all but the cleaning fee.