Check in was very easy, room is located on the 18th floor with key pad access which I liked because you didn’t have to worry about losing a key. Bed was very comfortable. Views of river were really nice. You cant smoke on balcony but there is a designated smoking area down by the valet area. Hotel staff were very helpful. You can fill up your water bottles for free on the 4th floor at the gym. Shops just up the road. Safe area and we enjoyed our stay.