Our experience at the birds nest was great for our first Airbnb experience. Khym was very inviting and helpful with everything. The "homie" touches helped us to feel comfortable and at home; fresh flowers, fresh fruit, inviting decor, etc. The accessibility to a washer and dryer was perfect since I was able to wash before we left. The wifi at first wasn't great, when we notified Khym she made sure to do everything she could to make it useable for us, and the next day it was much better. Didn't use the kitchen much due to our short stay, but would have been great to cook in if we stayed longer. The birds nest was the perfect place for my family and I to stay on the big island.