The room was fine but no cleaning service or changes of towels or Linens is terrible! Especially for a 2 week stay. The linens were old and dingy. For the price I paid I feel there should have been some service. The carpets were filthy and the elevators were dirty. Every time we parked our car we had to wide through a lake of dirty mildew water. I felt I was gonna leave with legionaries disease as I am an asthmatic and cancer patient to begin with. I felt like we were being a bother asking for trash bags and toilet paper. We went to the store and bought most of what the resort should have put out. Desk employees need to work on their customer skills. I currently own 3 businesses and have taught all my employees that it doesn’t take much effort to be nice. We will return to Hawaii as We do every year but not the Bamboo. Room was good but everything else is very unsatisfactory.