We did enjoy our stay after we were able to get settled. The balcony offers a gorgeous view and convenience to the beach as well as food and shops.
However, we were really disappointed with our check in and check out. Upon arrival, we were unable to get into our room as the wrong key was left in the box. We had to call the host who then gave us the numbers of the cleaning people. The host arent located in Hawaii, so you need to get contact with the cleaners if anyone is needed on site. We had to call and text multiple times to get assistance. We waited for around an hour plus before someone was able to arrive. They wanted to unlock the door and leave without us present. We were just skeptical at this point and wanted reassurance that we had the right key and our space wouldnt be invaded. Our Tuesday night was cut short due to the delay of getting into our airbnb. We did enjoy our stay Wednesday and Thursday morning until check out. The cleaners were at our door at 9:45 after already texting me specifics on how to leave so they could ensure entry. Check out was by 10am. Again, very offputting when you are trying to pack and someone is banging on the door and jiggling the door handle to try and get in. As we left, we were greeted by the cleaner who invaded our space by asking questions and walked right in as we were leaving. First time I have had this invasion of space during an airbnb space for both my wife and me.
We were advised that the key mishap had only happened one time before, which happened to be the guest right before us. This should have been resolved between new arrivals. I hope this is resolved moving forward as the location and place is a good stay for people. We did enjoy our stay with the exception of check in and check out. These are things that can be fixed for other guests.
We did have someone cleaning / moving furniture the entire time we were in the room. This may have been due to remodeling. We didnt see any signs of remodeling while at our stay. It didnt keep us up at night.