I am giving it a 3 star straightly due to the poor communication and customer service that we received from Grand Welcome once we checked in. The place and location was 5 stars. Communication before checking in was also 5 stars. Once we were there, the speed of their response dropped. The starter consumable kit such as toilet paper, laundry pods, trash bags....etc was a joke. We bought additional toilet paper which was not a problem. However, when it comes to laundry pods and trach bags type of items, I don't want to buy a huge box of them and only use a couple. We were on vacation and didn't know where to buy travel packs. When I asked the management company to drop me 3 more laundry pods in total, they took 2 days to reply to me with a big NO. One of their house rules was not to leave dirty laundry behind. They also required us to take out trash every day, yet they didn't leave us enough trash bags. We were there during Christmas, so the daily rate was not cheap. When we went out everyday, we had to remind each other to find trash bags and laundry detergent. What a burden during our vacation! We finally find some travel size items from an ABC store, so we can be compliant to their house rules. I stayed in several Airbnb places before and never encountered such unfriendly management company. I hope the property owner sees this review and changes to a more reasonable management company.