Kevin was always prompt in getting back to me, and answered my questions quickly. When we arrived, he and his wife made a special effort to come over to greet us and answer any questions we had. The apartment was as pictured, and in a very convenient neighborhood. He thoughtfully provided a Hawaii-themed gift basket, said to feel free to use any of the supplies on hand, and gave us tips on places to eat and shop in the neighborhood. We were comfortable and felt like the place was our own. Liked the washer and dryer, outdoor table and chairs, and easy parking. After the initial greeting, we were given complete privacy. We definitely recommend this place.