Mark practiced excellent communication to ensure I had all I needed to quickly check in. He was able to accommodate me at the last minute for an additional night when I needed to extend my stay due to a flight change.
The hotel lobby and corridor in which Mark's unit is located is very old and a bit seedy. However, once in the unit all is well. The room has recently been renovated and everything is sparkling clean and works well. WIFI was fast and there are common laundry machines and dryers in the building. The room is also very quiet despite being in the heart of Waikiki.