Overall the property was lovely and a great way to spend a week for our family vacation. There were a few noteworthy things:
Communication- Amie was great about accommodating requests and getting back to me in a timely manner. When we received the actual address of the house, it wasn't close to the location advertised in the listing. It's actually off the Pali Hwy in the Nuuanu Punchbowl.
Check-In- The house was not ready when we arrived and was obviously cleaned in a hurry. We were unable to enter until almost 2 hours after the original check-in time. This was due, in large part, to the missile alert on 1/20/18.
Accommodating requests- Amie and Shai were able to accommodate our requests for the pack and play, yoga mats, additional beach towels (there were only 3 for 10 people) and blankets (there were only sheets on all the beds). The washing machine was broken when we arrived on a Saturday and Shai provided a new washer by Monday evening. We were also able to bring in an outside caterer without issue.
There were definitely a few set backs but Shai went above and beyond to accommodate our needs. We'll consider re-booking in the future.