Jong was very responsive. we had no issues in that regard. That being said, the unit needs some maintenance, the kitchen was lacking, had one dish towel, the dishes were sparse, miss matched, there was 1 coffee 'mug' and the other 4 or so were very small, maybe 5oz, hard to hold.. the TV was small and fixed to a wall facing the kitchen and sofa, no way of viewing in bed. Our biggest complaint is the total lack of information. No type of welcome book: here is where everything is, this is how parking works, pool rules, check out list ... and no information given on trash removal. we weren't informed there was recycling or where to do it until the day before we checked out. There were no options other than dig thru the trash to separate.. :( And no dishwasher.. it was nice to have an air conditioner, but it, too, was older and quite noisy, the tower fan was very dirty and also rather noisy.. prob would look around before renting this unit again.