Full disclosure, we didn't get to stay at Chris and Jess's place this time as we had to unexpectedly return home early. HOWEVER, we have had the pleasure of being hosted by Chris and Jess previously and our review reflects that experience. It also reflects the extra lengths Jess went to to help us find an extra night when we thought we were staying and her flexibility and cooperation when we had to cancel at the last minute. She promptly processed our refund for which we were grateful. We look forward to being hosted by Chris and Jess again at Banyan Waikiki in the future. It's a great spot!