The location is great, a bit away from the busy part of Waikiki. However, the apartment needs to be updated. This place has an old carpet with stains. In addition, the dishwasher flooded the kitchen the first night after we washed the dishes we planned on using - cleanness was an issue - The Bed sheet had holes. We found a roach in the bathroom one night.
We called the 1-800 number to inform about when we were going to arrive at the place. Every call has to go through that number. There wasn’t a number to call for someone onsite to let us in once we arrive. Carol said she was going to meet us outside the building at 1 pm. We arrived and had to wait outside for about 10 mins until some random guests got into the building and we followed them in. Carol made up for it by allowing us to check in early. Thanks Carol!