I got injured by badly maintained shower glass door which was collapsed on me after I finished shower.
It was badly installed and I have all prove for that. However, manage Pascal insisted that was and ACCIDENT. It was not an accident and all of my family noticed it from the day one. We all ignored because it was not out of the rail but about two inch above the rail and held only top part. I thought it was some Hawaiian style glass doors. It was a huge mistake I made and I regretted it. I could kill my young son or one of my family member could be badly injured. I thanks God for protecting us from the bigger injuries.
We called 911 and manager and they came and all saw what happened.
After one day, Pascal sent me three pictures by saying they are picture taken before our arrival and all good were before we came. I noticed two pictures were different because one has linen posed in a different place. Pascal answered they were taken by two different people and one person placed linen in different way. After few minutes, I noticed all pictures were completely different. Then Pascal answered that all pictures were taken in different days. 14,15,16 not 16 only.
He said it is not a lie because he trust his employees. I never said their employees lied.
All of my family members explained what happened to the glass door when 911 and Pascal came. They heard how were glass door when we arrived. There was no time and no reason why my family lied.
I am Christian pastor. Why do I have to lie? I do NOT need money. I just needed sincere apology because it was an preventive accident. If not happened to me, it could happen to the next guest.
I am sure 14,15,16 cannot have all different guests. This is not an Hotel and cleaning person do not come everyday to change lines all different way.
I claimed to Airbnb and I got my refund and I still need a sincere apology because we ruined our vacation because of this predictable accident.