When we arrived to Honolulu, we contacted the host as directed but the person operating the main number wasn’t much assistance. She couldn’t answer basic questions and we waited almost 45 minutes before hearing from a host. When we finally got in touch with our host, he apologized for the delay and explained that a lot of people were being checked in at the same time.
When we arrived to Aqua Palms to meet the host, he was both extremely nice and very informative. He answered every question we had.
When it was time for us to check out, we called to ask if we could stay an extra hour since we still had 4 hours until our flight but nobody ever got back to us. We decided to hangout in the lobby for a half hour but it would have been nice to get the extra rest in the comfort of our suite.
All in all, I would recommend staying at Mark’s place. It’s a great location and had amazing amenities. It was really close to everything which worked out in our favor because we didn’t rent a personal car. If you can rent a car, do it! The beds were super comfortable and nicely decorated. They provided all of our beach and pool necessities. They had a refrigerator to keep our food fresh and our drinks cold, and a microwave to reheat food. They literally provided everything we could have possibly needed!