Marcos communicated with us from the moment we booked. When we arrived the room was clean, well equipped and had many special touches, a little bottle of wine and chocolate. There were also many games and SO many movies. Everything came with step-by-step instructions with pictures. The hotel staff was wonderful. It was a short walk to the beach. It had free parking, which was a little hard to maneuver, but we were up for the challenge. I was traveling with my 81yr old mom, 15 year old daughter and 13 year old niece...the wine really came in handy ;). We even walked to Waikiki Beach one evening. My daughter said "10 out of 10". We would definitely stay again. Thanks Marcos.