The Hotel was amazing! I’d give more stars if I could for the room, location + price. But I would also give zero stars if I could in terms of communication.
When I got to the hotel they had my booking but had no record of me paying for it through AirBnB. Before I arrived, I sent a message and never got a response. It was a special request so I wasn’t too upset but that should’ve been my first sign. I also didn’t receive an email with instructions within 24 hrs of my booking which I normally receive.
Thankfully the hostess there was great and made check in a breeze. I emailed her copies of my payment receipts and she said she’d take care of it. I followed up twice during my stay and each time the front desk said they still hadn’t gotten in touch with AirBnB but were very gracious about it & told me not to worry. I asked them to let me know if there was something I could do and they said they’d reach out but assured me it would be okay and not to worry. I realized I was stressing out for no reason and enjoyed the rest of my stay. I interacted with the front desk quite a bit and each time they were courteous, friendly and really fun! They never brought up the payment issue so I’m assuming it was taken care of :)
Overall, would 1000% stay here again!! Such a beautiful hotel with even more beautifully spirited staff! I’d probably just book directly, though, to avoid any payment mixups