I rented Nina's condo 4/6 - 4/13. I was extremely disappointed with my stay and the customer service received. When I walked in I noticed that along the wall (in the crevice of the wall and carpet) down the hall there were dead bugs (see attached picture), the bathroom smelled unpleasant, and when I went to relax that night on the couch sand fleas were jumping on me. This obviously made it hard for me to enjoy my evening. I contacted Air bnb via e-mail and phone. Jamie responded to my e-mail to help "resolve" my issues. She asked for pictures and for me to contact Nina directly. Nina never responded to my message but was in contact with Jamie. After several e-mails I was told someone would come out at noon Tuesday, 4/7, to address the issues and I needed to be there to show her my concerns. At almost noon I received a call from Suzie telling me she was running late. I rearranged my entire day to meet her at 12 and was then told I could "go about my day". I explained my main concerns to Suzie over the telephone which were the smelly bathroom, the dead bugs and the sand fleas on the couch. Suzie asked me to remove all of the pillows from the couch so she could spray them with some sort of bug spray, which made the couch that much more unappealing. I vacuumed up most of the bugs myself while I was waiting for Suzie but left a few purposely with the vacuum in the middle of the room to see if she would take care of it. When I returned the pillows were back on the couch. I didn't smell anything, which led me to believe nothing was sprayed on them. The vacuum was still sitting in the middle of the room, bugs untouched. Wednesday night I laid a blanket on the couch and tried to get comfortable and the bugs started biting again. I immediately went and spent the remainder of my night in the bedroom. I spent the first two days of my vacation dealing with this and felt that the situation was not going to be resolved properly.

I was surprised I never heard from Nina directly. I was also very disappointed with the way Jamie handled things. I felt that Jamie was a little one sided when I was told "we do like to give our hosts the benefit of the doubt." What about an unhappy customer? Another comment Jamie wrote that bothered me was "Regardless of the issue, I feel that this problem has been managed well by all parties involved." She never asked how I felt about how things were handled or if I were satisfied. At that point I felt like Jamie wasn't going to do anything else to help improve my situation and so I stopped communication and left first thing Thursday morning.