Nami & Masa were very responsive. I asked if the apartment included an iron, Nami said it didn't & there was one waiting for us when we got there, so sweet I really didn't expect it. Nami was also very accomodating with an early check-in as our flight arrived quite early. Great location, very close to everything. We had our coffee on the lovely lanai each morning. I would certainly recommend Nami & Masa's little abode