Unfortunately, we don't share the same great experience as previous guests. It started off with getting directions to the place. And this is important as there is very poor phone reception in Hana, even if you have Verizon like myself. After confirming the reservation, Frank said he would send "directions shortly." They never came. When I sent a message the day before going, asking for directions, his reply was that he sent directions with download links 3 months before. . . What kind of response is that? I clicked on all links, no directions. This really would have helped as the first night I drove into the town to get some supplies. When coming back I missed my turn off, and kept driving for 10 minutes before realizing I had to turn around.
The next morning we walked by Frank, which was like two ships passing in the night, very cold. Upon entering the room, there is a double-sided info sheet, listing the rules. Should you bring their cat or dog, or any other animal into the room, you will be charged $300 for a cleaning fee. Two people are allowed to stay in the room. Should any other people stay in the room, you will be charged $200/person/night. Checkout time is "before 10 am no exceptions." Leaving any later you will be charged $50/hour. One of the prior guests left a message that he tried to send a message to Frank before the checkout time, but didn't get a response. Frank then showed up at the door at 10:15 am, basically kicking them out and was very rude. We were mindful to avoid this confrontation. Quiet hours are from 9 pm - 8 am. I dare you to test that one, lol. Another rule is that your Wifi is turned off at 9 am, 1 hour before checkout. . . wow, really? We can confirm this as we were in the middle of looking up things for our trip back up the Hana highway when we lost connection at 9 am. Although to their credit it was a great way to get rid of us! We quickly loaded up the car. All the while Anya was sitting at a table inside watching us move everything into the car. She never came out to say hi / bye, just watched us load the car.
Just before leaving we thought we'd take a quick gander at the tropical plants on their 4-acre lot. Frank watched us from his window, until he noticed I saw him watching us. Another rule: explore the garden, but stay at least 30' away from the house, and "respect the privacy signs."
Yes, quite a few rules. And I agree that rules should be made clear for guests. But looking at everything collectively, we did not feel welcome, AT ALL. We felt like more of a hindrance than a guest.
Take note that there is a mini-fridge with separate freezer. The freezer actually keeps things frozen. It would be nice if Frank tossed in a couple of ice trays, big hint. There is also a sink, plates, silverware, and a table for 2. There is no kitchen, stove, or microwave. To their credit, they provide delicious fruit picked from their garden, bagels and croissants. And their dog (Hoku) and cat (Shane) are really easy to get along with. If only Hoku and Shane were in charge, it would have been a much better experience!