We needed one night in Kona at the end of our 10 day family vacation celebrating our 50th anniversary because the Air BNB we had paid for, for our last two nights* was terrible. I reserved and paid for Holly’s condo at 3am so that we wouldn’t have to stay another night* there. In the morning I checked if it was confirmed and it was “no longer available. “ I assumed I would be refunded.
I panicked and started looking for another condo. There was another condo listing by Holly which I quickly reserved and paid for. It was confirmed but I realized, in my haste I had reserved her condo for the next night! We would be on our way home on that night!
I called Holly WITHIN THE HOUR and she said she didn’t have the authority to refund and cancel, but I could call Air BnB to see what they could do. Air BnB told me ONLY the host could issue a refund. Holly lied to me and refused to refund the $675 that I had paid for a condo I couldn’t use. I chose not to cancel the reservation because Holly then could rent it again and pocket $1350 for one night. I accept that it was my error but I want future tenants to know who they are dealing with.