Charles and his wife were very welcoming and nice upon arrival. They showed around the house and how to work appliances and general information. They gave us great tips about things to do and see around Hilo and they were totally right! My boyfriend and I loved staying at their place and would stay there again hands down. Place was spacious, clean, and better than expected. They also provided easy to read manuals on appliances and we really appreciated the Netflix/Amazon opptions they had for us. Thank you again and we hope to be back soon!