I usually do not write reviews, however, I want anyone who is looking to stay at this location to be made aware of it's false advertisement as a "New", "Upgraded Modern Studio". I actually do not know what was considered new or upgraded. I will say that the one thing that started out good was that when I communicated with the contact person (Shenae), the response time was quick at first. However, the main issues were not resolved in a timely or thoughtful manner. I will just add a list here of what went wrong in the order of events that took place as soon as we entered the unit... 1) A/C is a tiny unit in the window & it doesn't cool down the room enough unless you sit right next to it. 2) Bed is terrible & has a dip in the middle - so you constantly roll into the middle no matter which side of the bed you are sleeping on, hopefully you are not sharing the bed with anyone. 3) TV didn't work properly, it seemed like it was possessed. The picture would fade in & out or wavy lines would keep scrolling on the screen. 4) If you have any issues you cannot communicate with the front desk in the building, you have to communicate with your Airbnb (alohastay) contact person or building's security. When the airlines sent my luggage to the wrong state, I asked the front desk if they wouldn't mind calling me when my luggage arrived so I could come down & pick it up & they said they would not because they do not have anything to do with Airbnb. One security guard said they would help me out with this & when I went back to the security office there was a different security guard there & he said they do not do that. 5) Toilet clogged up & wouldn't go down & security had to come & try to plunge (as I did as well), to no avail. Within these few hours I was told that I needed to use my key card to go to a different floor to use the restroom. When I did that my keycard did not work, security had to unlock it for me (it was creepy by the way on that floor & in the bathroom, very dark & gloomy). Another employee knocked on our door about 11:30 pm & he plunged the toilet & it began working again. I had to clean the area afterward. 6) When I took a shower & reached for my towel to dry off, the towel bar came off the wall. 7) I had to kill a giant cockroach crawling next to the bed. 8) In the middle of the night, my daughter woke up with water ricocheting onto her face & the nightstand, lamp, & floor were soaked. The water was coming from the ceiling above. We had to pull the bed away from that corner so it would stop wetting that side of the bed & in case the ceiling would fall through. I found that it was leaking from a vent in the bathroom as well. The response time was quick when I messaged Shenae & security once again made a visit & evaluated the leak & told me that someone would be in the following morning to cut a hole in the wall to fix the leak. He even said that he thought it was toilet water from above us. They brought 2 buckets to catch the dripping for next to the bed & for the bathroom & said that he spoke to the owner & after he told the owner that we needed to be moved to another location , he was told there are no other units available. We tried to sleep & kept hearing dripping the rest of the night. 9) I messaged Shenae early in the morning to let her know when we were out of the room so they could begin working on it & requested she let me know what the status was. The only message I received hours later was that of a generic message that I could tell was usually sent to guests the day before they check out with details on how to do so. I sent another message asking that she please let me know the status of what was going on with the room leak since we were heading back shortly. In the meantime I found another hotel to move to & planned to go back to the Airbnb to pack up & go. 10) Upon our arrival, we found a huge mechanical dryer thing blocking the bathroom door with a huge tube that swooped around the toilet & went up to the ceiling & it was attempting to dry whatever was wet up there. The buckets were still in their place now half full. Not one person let me know that this was going to be what I came home to. I messaged Shenae & told her that we need to be reimbursed for all of these inconveniences & she said she would let me know by how much as soon as she was informed & that she was glad that I found another place. (we were only reimbursed for 2 nights stay out of the 3 & that took about 2 weeks). There was a lot of time & sleep lost on this trip because I had to deal with all of these issues & I cannot get that time back. This is not a joke, this all really happened. Be advised to choose some other place & read your reviews.