The place was great - or it would have been. The pool key for the pool and hot tub didn’t work. After reaching out multiple times they finally responded (some remote team) more than 2 hours later, by which time the access to the pool and hot tub would be closed for the night. They never were able to resolve the access issue or even have anyone onsite to verify or resolve for us. After we checked out they told us that the pool key worked - now that we were no longer there to verify. After a lot of back and forth with vacasa (it was a different person - who was remote - responding to each message on Airbnb and they clearly hadn’t read the previous messages in the thread) it still wasn’t resolved. They made no attempts to make this right, and simply said the next customers wouldn’t have the same issue. Given that no one could even be reached to talk to in-person while we were there, I wouldn’t hold your breathe. The location was amazing. The view was great, and the condo itself worked out well, but no pool access and terrible customer service has turned me off from ever booking with a vacasa place ever again.