When we booked, my fiancée and I were very excited to come stay at Laurence’s home. However, the weekend before we were to fly out, there was a severe weather alert released for all of Hawaii, including the Big Island. This included thunderstorms, flash floods, and road closures. We had several activities booked involving being out on the water, and obviously wanted to enjoy our time relaxing on the beach, so “dangerous weather” was not the brightest outlook for us.
We decided to reach out to Laurence, hoping he would be sympathetic to our situation. We asked for a refund since we felt unsafe traveling during the storm and worried that our entire time would be spent inside. He informed us that he was only the manager, and that refund matters would be up to the owners. We never spoke with the owners ourselves, instead, got a flat denial for a refund.
We escalated to Airbnb support, and unsurprisingly, they did nothing to help us either. We will be pursuing a chargeback for our $900.