Bethany was helpful in the booking process and was quick to respond to any questions about the reservation.
My family and I rented a 2 bedroom condo from this location because the price was discounted at the time to $99 a night, of course with all the fees it was another 300 or so on top. We were able to get a room with an ocean view which was awesome but unfortunately you don’t get to pick your room, they do that for you at checkin which for some could be a major drawback. We were there for 1 night and everything was fine, the next night we got back from being on the road all day and found cockroaches crawling all over the kitchen. Apparently these bugs are common in Hawaii? Idk, but we immediately asked for another room. The only problem was that there’s no one at the front desk at night so you have to call the help line. I did and was told there’s nothing they could do. The security guard was super nice and called the number back got a different person on the line and helped us get another room. However, that condo only had 1 bedroom and apparently is used by cleaning staff we found out because the bathroom toilet was dirty and there was food in the fridge. The next morning I went down to the office to get things worked out and the lady at the desk couldn’t help me because her manager was in a meeting, I was obviously frustrated that no one had contacted me already to help when they knew of the situation with bugs being in our original room and now nothing could be done till the end of the meeting!? As it is the office doesn’t open till 8, did they really expect me to sit around waiting when I had plans for the day? I left after being told they would contact me as soon as possible. That was about 2 hours later so I was glad I didn’t put my day on hold. The only problem now was that we weren’t around to move our things to another 2 bedroom and it was never offered. We were told we could stay in the room and that they would send cleaning personnel over. Can’t remember if an apology was even offered for the bugs and inconvenient night we had, more like we have called pest control nothing else can be done. Everyone in the office was nice enough just not helpful or concerned about about making sure we were having a good experience there so I can’t see myself going back in the future or referring anyone to stay at that location.