Stephanie did not have our cottage ready and available when we arrived from our long flight late night coming from Washington. My kids, husband, and I slept in our rental van in a Safeway parking lot because the host did not respond to our messages or calls to greet and open the rental for us. Worse experience we've ever had. I couldn't help but look back at my kids and cry watching them as they tried sleeping uncomfortably in the van on our 1st night of our early family christmas vacation. Terrible experience