They were responsive, but we found them to be unreasonable.
Clearly it was not their fault that the guests before the last guests had a grease fire in the kitchen, but we paid almost $1000 for 2 nights and got a kitchen with blackened paint. They refused to adjust the price even though the place was not as advertised. Honestly this was rude and upsetting. You risk having difficult interactions with these hosts which might negatively affect your vacation.
“We had a guest that had a mishap in the kitchen. They had a grease fire and put it out with water (please never do this). There is soot stains on the walls and ceiling of the kitchen and the kitchen sink is stained. Also a guest broke the pullout sofa bed. If you do not need to use the pullout, we kindly ask not to pull it out." "The house is in expected condition. There is no fee reduction." They post many rules & threaten charges, but were not considerate to our experience. They offered a last minute cancelation only.