We were provided with adequate information prior to the holiday which reassured us that things were going to go smoothly. Our family holiday was for four adult children and my husband and myself. I was disappointed at the beach out in front of the resort but there was nothing Kelli could have done about that. We tried on several occasions to reach Kelli, by email and by phone while there but did not get any reply from her. The pullout bed in the living room was very uncomfortable and there was no blanket for that bed at all. The kitchen had everything we needed. Having a few spices and things was nice. The bedrooms were private and comfortable. The lanai was used all the time for meals, the patio furniture was comfortable. The resort is quiet and friendly. Barbecues were an asset we used every night, great to meet others! I loved having beach mats, chairs and boogie boards available for use, we used them every day. All in all a great family vacation apart from the bed situation.