First of all, Jeff and Suzanne is actually a very large property management company. You are not renting from private owners as is portrayed in the name. When you call the phone number on the listing, you get an automated message and then a different person every time.
The house and the location was amazing. The common pool area was beautiful with plenty of room for everyone. The gated community was quiet but hard to find as there were no entrance signs off the main road.
The house was well stocked with kitchen supplies and beach toys/supplies, which was incredibly helpful.
When we arrived at the house to check in, it was incredibly hot inside (84 degrees) and the lanai was filthy. There was dirt and bird feces all over and the cushions were dirty as well. There was a very visible layer of dirt under the couch and it felt like the house hadn't been checked on, or cleaned in a while. It felt like it was sat stagnant and that no one checked the supplies before our arrival.
The garage door batteries were dead, there was a curtain panel missing in one of the rooms, there was a light bulb out on the kitchen island and we were only provided one roll of paper towels. Apparently we were supposed to have two, which I found out after calling "Jeff and Suzanne" and they told me I should buy more after we used the first one, not realizing that we never had two to begin with.
We emailed a week prior to our arrival asking for the twin beds to be made into a king sized bed and it was agreed upon via email and it wasn't taken care of when we arrived. After I called, they said they could send someone in 15 minutes but by then we had figured out other arrangements. When I said that it was disappointing that we had to call after our arrival, the gentleman on the phone gave me attitude saying he couldn't find the email anywhere, which irritated me even more after trying to set up in a hot house.
They sent an email while we were on our flight asking for all of our travel documents stating that we didn't have to quarantine. This was frustrating as once we landed, we had to go through the airport other testing, getting the car, food, etc. They knew this ahead of time and it was frustrating to receive an email at the last minute, trying to figure out how to screen shot your results (which my phone wouldn't do) for 8 people.
Overall, the house itself was well stocked and great. The communication from the property management company was seriously lacking and put a bad taste in our mouth for certain parts of our trip, which was really disappointing. I would 100% rent a house like this again, but not by "Jeff and Suzanne".