Susan was very responsive and quick to remedy. The apartment itself was as described in the listing. I stayed in a first floor studio facing Ali’i Drive, across the street from Magic Sands Beach. The view was fabulous. The listing said there was a bit of road noise. I was there 3weeks. My experience was that it was very loud and I could not sit on the patio to enjoy the sunset or even sleep, it was so noisy. In addition, those across the street who hung out with their loud music blaring out of their vehicles as well as those cruising up and down the road was very disruptive to my enjoyment. It was especially bad on Friday and Saturday evening, sometimes till midnight. I cannot recommend this place for someone who wants to relax in their lodging.