Don't let my review stop you from visiting the wonderful Island of Honolulu,but do allow it to help you choose wisely on where you will stay while you are there I was just in Honolulu this past week July 25-30 2018. I went online to find me and my daughter somewhere comfortable to stay. I came across Makotos place and from the pics it "SEEMED" like it would be a nice place to stay at a decent price,so I booked it....moving ahead (making a long story short) when we opened the door to the apartment it was extremely hot and stuffy. We were in apartment 1120 and in that apartment they had a ceiling fan in the dinning area, a fan (that blew out warm air) in the living room.and a fan unit in the bedroom that had a sign on it that stated you could not turn it on high,only keep it on auto. I called makoto assistant and their was no answer. So I texted him and explained to him my complaint of it being too hot and that the fans was not working (not to mention the actual air conditioner in the bedroom had a out of order sign on it). The assistant told me to open up the window and let in some cool air(which I did,but that didn't work). the windows didn't have a screen nor did the patio door. I also sent a message to Makato and all they said was(which is their favorite thing to say) that they were sorry and If I wanted to cancel I could and they would give me my money back only if they were able to rent the room out for the days I booked it. Not one time did they offer to bring by another fan,or one to replace the one in the living room that blew out warm air. Not one time did they even offer to come by and fix the broken unit in the bedroom. And when I asked them about central air and heat ,they said that that wasn't advertised. Well roaches,dust filled air vent,smelly and dirty linen,and a broken air unit wasn't advertised either. I called airbnb and they didn't seem concerned either but I will give them credit because not only did they call back to check on me,they apologized,asked me what could they do to rectify my situation,I told them and they did just what I asked. Hawaii is a beautiful place and me and my daughter had a great time in Hawaii. The only down fall was this apartment. Don't be fooled by all of the good reviews,maybe they were in a different unit but apartment 1120 should not house another guess until my complaints are fixed. DO NOT RENT FROM THESE PEOPLE. THEY ONLY WANT YOUR MONEY AND ONCE THEY HAVE IT THEY COULD CARE LESS. ONCE YOU COMPLAIN TO THEM THE ONLY TING THEY WILL SAY IS THAT THEY ARE SORRY!.....And one last thing don't ignore...