Marina was wonderful to work with. Efficient, quick to respond and overall lovely. However, the place is a timeshare week so you get what you get. Our unit was musty to the point of getting a new unit since it smelled so bad. Super high pressure sales people accost you on check in by "reminding you to pick up your gift at the concierge desk". Nice way of saying " we are going to try hard to sell you a timeshare." Dated place, but for the money ,was a bargain.