The Hilo House is a fantastic place to stay!!! I don't even know where to start. It is hard to pick a favorite aspect. The location is perfectly situated out of the center of town, but still super close and in a super quiet location. It has a FABULOUS view, it is very comfortable, and there is lots to choose from to do while inside if you are there in a time when there is a downpour of rain for your entire stay like the 10 days we had - although we braved the outdoors and didn't stay in very much except to prepare and eat our breakfasts and dinners. There are books and games and puzzles. There is a TV (in every room), with lots of offerings including music channels which we loved to put on while we wined and dined in the kitchen and dining area. You can luxuriate in the spaciousness of this place inside and out. The beds and couches are super comfy as is the outdoor living space, and the grounds are beautiful. The kitchen and dining room are beyond huge and great for your party alone or if you wanted to do entertaining for other folks. There is a huge commercial fridge and freezer as well as a commercial stovetop and double ovens. You could cater a wedding rehearsal dinner or even a wedding reception at this place. The bathroom is huge too! An entire wedding party could get ready in there at the same time! This house would be great for hosting a graduation party too. We especially loved that there are no bugs. We stayed in Pahoa one August and really struggled with bugs. We couldn't leave anything out on the counter even for a brief time. All foodstuffs had to go in the fridge or freezer or the bugs would swarm it. Not so in the Hilo House. One of us accidentally left out hummus and crackers on the counter overnight, but it was untouched when we discovered it in the morning. We were even bug-free outdoors too. Not sure how much was due to it being April and not August or the fact that it poured almost the entire time we stayed there, but it was a pleasant surprise. Another pleasant surprise was how mild the coqui frog noise was. We were worried because of our previous experience in Pahoa where we couldn't sleep with the windows open because the frog noises were near deafening. Here at the Hilo House, we could converse, watch TV and sleep with the windows wide open. That was a treat! For outdoor use to take with you when you travel around, they even have an umbrella, lawn chairs, a mat, and lots of beach gear. I can't say enough about how great this spot is. We consider ourselves lucky it was available for all the days of our stay and would definitely stay here again and again! Kristina always responded immediately to any of our questions and was very accomodating. We appreciated her tips for enjoying the area. Everything was wonderful! I only marked cleanliness as a 4 and not a 5 because it is an older home and therefore not spic and span, so if someone is looking for a white-glove experience you get that in the service-the bedding and linens are super clean, but the age of the home shows sign of wear. For us, it was very comfortable, and I would say it would be for most people maybe just not for high falutin folks though.