From the moment we made initial contact with Jackie and Matt through our stay - we were made to feel very comfortable and at home. Upon arrival, Jackie met us in the lobby of the building and showed us our room and the property. Everything was as described on the listing and very clean. Jackie and Matt also had a binder that clearly explained the policies of the property, along with local recommendations. I highly recommend this property for anyone looking for a central location in the Waikiki area.