It is a clean, studio condo unit in Princeville near the resorts. Check-in was via lockbox so I never met Cristy in person. However, communication via email was very easy and she offered documents with lots of pointers for things to do on the island. I got in at night and left the next morning before sunrise, so didn't have a chance to make use of all of it, but it was a lovely bed to rest in between two days of hiking! Thank you again!