We stayed as a family in the White Kona Whale House. All of us loved it. The house was clean and bright and the view was amazing. We loved starting our day out on the lanai and ending it there stargazing. It was so quiet and peaceful which was perfect for us. The sites and sounds of nature added to the atmosphere.
The only issue we had while staying at the house was an inadequate amount of hot water to take four consecutive showers at times. One morning we wanted to get out early to go to the Volcano Park and by the third shower, the water was cold. We waited over an hour for it to heat up which it didn't so the fourth family member had to take a cold shower. We heard back from Mikael later that day and he said it was a solar powered hot water tank. However, it was a sunny morning.
Pros: Great location, beautiful view, clean house, comfortable beds, washer and dryer, quiet and peaceful location, the spacious lanai.
Cons: One... Not enough hot water at times. We would have liked to know about this so at least we could have planned on spacing out our showers.
While we stayed at the house, if anything did come up Mikael was responsive and helpful.