Dear owner ,
You have ruined our holiday !
We are a family of 4 from Melbourne, Australia . We flew 10 hours to Honolulu and then to Kauai. We booked your apartment in Poipu Kai as we love the complex ( we stayed here twice over January 2022)..to discover that at 30+ degrees Celsius or 90F your apartment has no air conditioning. It was boiling hot during the day and uncomfortable at night .
Honestly, this is a disgrace for a luxury apartment in the middle of the Hawaiian summer , rented at luxury prices.( Kauai is at 100% School holidays occupancy rate )
To top it off , the ceiling fans are useless and you probably have not replaced them since the 80s- they hardly even spin !
Apart from that, it’s a lovely apartment and an amazing complex with close proximity to Poipu beach, but you already know that .
Honestly , put your hand in your pocket and install some air conditioning- it will simply allow you and your holiday renters to have a much more enjoyable stay.
I have never given anyone a bad review but I’m making an exception here .
I managed to find a room after searching for 4 days and we are now at a beautiful apartment at the Marriott and this trip will now cost me $10k more than it should have .
Ps : the baths don’t work . Time to replace them too . Seriously the baths are there , but no water is running through the taps .
Btw , The ladies at the suite paradise office are lovely , it’s not their fault and by not doing the decent thing and making these updates you are creating headaches for them.