Our host, Mark, is super friendly and gave us some good advice for acitivities. He was always available when we had a question. Even late at night when we arrived he was there to help us. It can definitely be a plus if your host lives on the same premise.
The place is exactly as shown in the pictures and equipped with everything you could possibly ask for. When we have been here (April 2019) everything was brand new which was also nice.
It is located in a quite neighboorhood and only a short drive from Hilo. It is close the Volcano National Park which is easy to reach from here , too.
We would definitely stay here again if we are in the area. Mahalo!