Convenient location and a great view, for a price.
Hilo and Koji are wonderfully pleasant, courteous and responsive hosts.
However, The stay was less than perfect For many reasons. Their service and communication was a 5 star experience though.
- The bed is terrible, extremely stiff. One pillow each for my wife and I was not enough as well. We had terrible nights sleep each night and would not feel rested for our entire stay.
It took us taking the pillows from the couch for the bed to be able to stay asleep.
- the room had a beautiful view, but I believe it needed black out curtains behind the regular curtains there. The sun was very harsh and made attempting to sleep past 6:30 am impossible.
- also, if you are traveling with children, be wary of opening the window in the room. It has no safety rails or wrought iron, screen, NOTHING. You could easily fall 13 floors to your death below.
- more blankets/comforters being available would be helpful as well as the ones given were very thin.
- more towels (preferably) in the room would be more helpful, to keep from having to use the same over and over.
- the laundry room is 3.25 to wash and 3.00 to dry, very small washing machine (outdated) and the dryers will burn your clothes to a crisp.
- the pool deck was fine, but the hot tubs were broken. Hotel staff came by to check it out, shrugged, then went back into the building.
- the WiFi signal was so extremely weak that it would be completely unreliable and disconnect after 5 minutes time. I know the entire building has the same wifi routers and modems, but considering upgrading would provide a better experience, especially for those who need the internet to work.
- the cable signal was awful, choppy, and scrambled. It would cut out all of the time and would make watching tv almost impossible.
- the TV was very old and did not have streaming or connectivity amenities available. Something as simple as an Amazon Firestick would help with providing guests with their ability to stream from the internet onto the tv. This would help with the bad cable reception and limited selection of channels.
- the positioning of the bed and the tv/couch was very uncomfortable. The TV being located directly top right of the bed was strenuous to watch and created a very uncomfortable experience. Perhaps purchasing an economic flat screen and flat screen mount and placing it to the left of the window would provide viewing possibilities from all angles of the room. Another solution could be moving the bed to where the fridge is to be able to watch from bed.
- the buildings elevators were horrendously slow and unreliable. I’m aware they were currently under renovations, but we would wait for a minimum of 10-15 minutes each time to use them.
- more ice trays in the fridge would help guests relax with beverages of their own choice.
- a water filter or water source of some type would help guests to feel more comfortable in the room as well.
- the room is very small, studio Apt without a kitchen small.
- the building is filled with smelly carpet and cheap paint, which emanates into the room.
- the man that runs the overpriced “convenience” store connected in the lobby was pushy, rude and unwelcoming. Honestly, just walk to the 7/11.
- the parking available in the building was helpful, but so poorly staffed. The night attendant lady would at times take above 10-15 min for each car coming into the garage, creating a huge line going into the street. The parking was $40/night or $35/night if multiple nights were purchased in advance. To be Frank, there is no other option for parking in a comfortable walking distance of the hotel, so this is a necessity. It’s also cash only..
- do NOT eat at the Cream Pot (the brunch restaurant in lobby) extremely overpriced, overhyped, lacking in flavor and cash only. Unnecessarily crowded as well.
- maleko, the local coffee joint downstairs has great breakfast sandwiches, friendly people, and good coffee.
- The location and price is really what you’re here for, and the only saving grace, honestly. It is a great location, walkable to shopping, eating, other hotels, etc.,