I do not like to give bad reviews, but this time I must: I was badly treated by our hostess. My husband, daughter and I arrived at the condo a little early (12:30) because our flight was early. I called Janet just to see if we could possibly have an early check-in. I had to call her because the Condo Front desk person would not let me register unless I call her and check that the cleaning crew was finished and we could be let in. I did call, and introduced myself: "Hello, this is Stephanie, the person renting your condo in Napili". Janet seemed to be annoyed right away and told me "I manage 20 properties, so I just cannot know who you are and what place you're talking about". I remained polite and calm, and explained again that I was checking if we could be let in a little early in the Napili Condo... Janet abruptly replied "I do not understand you. I just cannot understand what you are saying". Granted, I am French. But I have lived in California for 20 years. I am a professional French interpreter and Graduate School Professor. Granted, I may have an accent and was probably a little tired. Maybe the connection was poor... But please do not use my accent as an excuse to blow me off. My poor 5-year old was mortified to hear your tone -- yes, she was next to the phone and understood you were being mean. So were the employees of the Condo properties when they saw my decomposed face. The nice cleaning lady was, in the end, the only one who was nice and welcoming and helped us out. She felt terrible for us. Janet did not try to apologize or help in any way after that. Obviously I did not try to reach out to her later. Now the place: The place is old and it is visible. Out of 5 lamps, 4 do not work (the floor lamp but you have to plug it directly into the outlet as the dimmer does not work). Yes, 4 of them are out of order. It makes it rather difficult to read a book at night (in English). And it's not a light bulb problem. Each lamp is broken. The bed is very old and felt like a canoe. Our backs were very sore in the morning. The inflatable mattress was broken -- a giant hole. Our kid had to sleep with us. The bathroom was OK. The Lanai screen door does not open easily. The Condo complex itself is lovely. Pools are great. Location is beautiful. The beach is 2 minutes walking distance. It's a great place for families. It's not a "party" complex, which we appreciated very much. We loved the Children's Hula show (every Tuesday) near the restaurant Sea Shores at the end of Napili Beach.