I had the most terrible travel experiences with Vacasa for my accommodations on Maui. I would recommend never ever to travel with them.
The first was my stay at the Westin Kaanapali Ocean Villa resorts.
The second experience with Vacasa through Airbnb was even worse. Extremely loud and disturbing construction work took place every day from 8 AM to 5 PM on all sides of the unit directly in front and in back. It was so loud we couldn’t even hear each other talk.
When we contacted Vacasa about the issue, they provided very slow and insufficient responses. They referenced the notice was indicated in the ad listing; however, upon my own review I was unable to find any mention or notice of the construction work. Given the extreme nature of the disruption, any notice of such should’ve been made more much more clear and prominent. There’s no excuse for that.