This could easily be a 5 star stay, but unfortunately was not for us for a few reasons.
First, we dropped off our groceries after the host graciously allowed us to check in early. We unpacked our cooler and headed to the beach. When we got back hours later, we found the fridge had been keeping our items at a cozy 62 degrees. We messaged the hosts that the fridge didn’t seem to be working and scrambled to get our food back into the cooler. It was too late and we had to toss our food. We ran to the grocery store the next day to replace those items. The hosts promised a mini fridge, which was indeed delivered the next day. They also mentioned that they “thought” the fridge had been fixed but was apparently still malfunctioning. We were asked to unplug the main fridge, open its doors, and apply fans. I generally wouldn’t mind doing maintenance work, but I always appreciate getting paid for it. The mini fridge functioned fine until the last morning of our stay and we found our remaining deli items frozen. We (once again) had to plan an extra stop since our sandwich plans were ruined.
Next, we found two cameras and a camera hub that were not identified anywhere in the listing. This was extremely unsettling. Despite them being underneath areas and hidden from view, we were unsure whether our conversations had been monitored or recorded. Furthermore, we were questioning whether there were other surveillance devices unseen.
Lastly, the check out list demanded that towels be washed, dishes be done, and trash taken out. I prefer when hosts suggest one or two of these chores, but all three were required. At some point, hosts need to consider cutting guests in on the cleaning fee! It also helps a great deal when hosts gently request chores if guests have the time.
We certainly appreciated all the extras with this unit, but the basics need to be addressed first. This stay was much more stressful and hectic than it should have been and we left wishing we’d just used our previous Airbnb to complete our stay in Kauai.