Had high hopes for this vacation stay.
Didn’t stay as host ‘forgot’ we were checking in, and didn’t arrange for the place to be cleaned after previous guests because property manager had emergency (totally understandable).
Zero communication about the emergency going on, so we were busy buying (perishable) groceries to stock our vacation. Eagerly awaiting check in after 4pm. Check out is 10 am. You get the point.
Airbnb is a business and we are the PAYING customer. This wasn’t hundreds of dollars, this was THOUSANDS. Host tried to resolve issue after we had to call Airbnb support and provide picture evidence. We just couldn’t do it or ‘un see’ it. Shocking to see how other guests leave spaces. What a nightmare for hosts. We felt bad for the cleaners of this place. They looked so deflated when they finally arrived. Cleaning fees on Airbnb are legitimate!
Airbnb support team were fantastic and took care of us immediately with zero complication as they saw what we were dealing with.