Initially, the owner Kristie was friendly and responsive. It all changed when we found cockroaches in the unit. I called her, and kindly asked if she had a solution for us (we had 2 infants with us who spend a lot of time on the floor). She started to make suggestions but then she passed her phone to a man named Randy who was extremely rude, aggressive, talking down to me and using profanities. They basically said that we either live with the cockroaches or leave. We weren’t able to find another rental right away, so we didn’t have much of a choice. We spent the rest of our stay killing roaches. I don’t recommend this unit based on the customer service and cockroaches – which is a shame because the location and the unit’s amenities are great.