Wasn't able to meet Ssen in person but communication was always smooth and quick. If you are a first time visitor to Oahu, I highly endorse his place. It is a good option to the nicer hotels in the area which are pricey. Also, the location is great because you are within a 10 minute walk to Ala Moana shopping mall and 5 minutes to some hotel beaches that are not as crowded as Waikiki beach. And you are a short bus ride to the main Waikiki area. In short, a great base station to explore the island!