There were several problems we had at the condo. 1) The ice machine didnt work and itʻs unacceptable to not have ice while in hot Waikoloa. 2) The second bedroom was so hot during the night it was unbearable. The AC would turn off even when the porch door was closed and it made it very uncomfortable to sleep. 3) The tv remote was dead and there were no extra batteries. 4) I had called in 3 days prior asking to make sure the propane tanks were filled as we planned to cook every night on the grill. When we showed up both tanks were empty and when calling in, we were told we would possibly not get another tank because there were none available. We did eventually get a 1/2 filled tank but i think its unacceptable especially since i called in days ahead to make sure. I payed extra for a condo with a grill and we intended to use it. 5) I know this may not be Resorticaʻs problem, but there was a worker at the Waikoloa beach villas that was very strange, rude, and very much harassed us while we were there. He told my mother that he would write her a citation for hanging a towel on the chair outside. A friendly warning would have been fine but not threaten to give her a citation. He also got off his golf cart and walked right on to our porch while we were on it and tried to remove coconut leaves that we had collected to make coconut roses. It was so obtrusive that it made us uncomfortable and we asked him to leave. Later he rang our condo door and said these exact words "We have been getting multiple complaints about a missing bench" and literally stepped inside our condo to look around inside as if we stole it. He asked multiple time if we saw it and finally my mom had to stand in front of him preventing him to come in any further. Finally that afternoon we went to the pool and it was just our family and then he decided to come in a scrape and sweep inside the pool while we were in it. We asked him if he thought that was appropriate to sweep while we were in the pool and he replied sarcastically saying "Oh yeah." BUT as soon as another family came to the pool he stopped and left. Again we know this may not be Resorticaʻs problem but this man was very rude and we felt very uncomfortable. And we seemed to the only family he bothered. I payed a lot of money for this weekend and we were a bit disappointed.