The owner violated our privacy and airBnb policy and having the cleaner enter during our stay to train their new cleaning company. Zero reason why this couldn’t be done after the end of our stay. I informed them we were not comfortable with this and we did not authorize it. With two small kids, Covid, and all of our personal belongs this was violating and a safety concern.
Also the checkin process was a disaster. All of the info was wrong! Location, gate codes, home codes, property manager contact info etc . The person we called said she no longer managed the property. Eventually we got ahold of the owners and made it to the house
This house if NOT kid friendly. No pack n play or high chair. Nothing. For these prices they should have the basics. We had to purchase a pack n play. So frustrating.
The wifi was horrendous. Normally I would get by but the cell service there wasn’t great either so we were dependent on the wifi. You could barely load webpages on your phone never mind stream videos on the tv.
All in all this area is amazing and there are plenty of house to rent in Mauna Lani Resort area. I recommend find another property in the area and save your self the trouble of owners who could careless about their guests.