Check-in was confusing and unclear and we received misinformation regarding check in procedures such as we would receive a text message when unit was cleaned. Text came in around 3pm and we headed over around 8pm. Upon arrival, we discovered room was NOT clean from prior guests. The host that I could reach on the emergency number was prompt, apologetic and offered to remedy the situation by offering another unit at another property. We decided to wait at the pool while room was cleaned instead of loading and unloading all our belongings for our family of 4 again.
The real bummer came when, while we waited, our son was stung by one of the Hawaiian centipedes that hang out in damp places at night. The sting was bad and we needed medical help and it just put a real damper on the entire check-in process.
The view was nice. The unit was fine (could use better pillows) but overall we would’ve been happy had it just all gone smoother. When I notified them about sting...nobody responded back even with just a sympathetic notion considering we were waiting in the dark while our room was cleaned when it happened.