I wanted to love this place and had high expectations based on the reviews. To begin, it is Hawaii, so it is beautiful. The cost was good compared to the other hotels. The room itself was big and spacious. The pool was okay, had a lot of seats with few umbrellas and no wait service at the pool. It has a decent size pool with almost no view of the ocean/beach.
Pros:
Room was spacious
Had a good view in the ocean view room (but was on the north side of the building, so much of the view to the south was blocked)
Staff is friendly and responsive
Cost was good compared to Kanaapali
Food trucks and plenty of dessert in walking distance
Free parking
Cons:
Housekeeping is NOT provided if your stay is less than a week (which was not told to us until we asked, and when we asked for the room to be cleaned, they cleaned only the visible sand)
Our hotel key stopped working multiple days in a row, including once the whole door stopped working and took over an hour to be fixed, while we had to wait
Wi-Fi barely worked and disconnected constantly
Not much from a dining perspective on-site, all food is grab and go and not many restaurants within walking distance
Main beach is under construction, which we were not told about prior, very small beach area with ocean warning signs
Hotel is for sure older and not up to date
Overall it was just an okay stay. I dont know if we would stay here again if the prices elsewhere were comparable. With that being said, we did make the best of it and had a great trip.