We cannot say anything negative about our experience while staying with Alex and Mark. For starters, they are very quick at responding and try their best to cater to their guests needs. We arrived very early in the morning, however, Alex and Mark messaged and allowed us to arrive to the room much earlier than their posted time. Walking in, my wife and I were amazed with the overall cleanliness, decoration, setup, and abundance of useful things they provided, but didn't have to. They had everything you could ever imagine. One of the things that helped and we enjoyed the most was the book about the island that included great information on things to do, places to visit, and what to expect in various places on the island. Although we kept busy during our stay, we did find the opportunity to chat with them for a bit. Their friendliness and hospitality were out of this world. They truly made me and my wife comfortable during our stay; knowing they were so kind. When we return to the big island, we already know where we will be staying. It was much better than sharing walls.ina. hotel with noisy neighbors. Overall, our visit was fantastic!