We never met Theresa, but her staff were friendly and accommodating. The place was as advertised - very comfortable bed, A/C worked, and there was a fridge and kitchenette supplies. The studio is expectedly small, but perfect for two people on a budget. It was a quick walk to the beach. Laundry services were available downstairs, although we never used them. If you are renting a car, we were able to find free street parking on our second night. If you are coming on a Friday or Saturday night, you may have to pay for parking. We would happily come back if we were ever in Waikiki again!