The place was beautiful and did have a partial ocean view. The kitchen was well-stocked and check-in was easy. There was no cell phone reception in Hana, which we expected, but the WiFi and the landline phone in our unit did not work. We alerted staff right away as I had a conference call the next morning, and they were unhelpful beyond telling us that there was an internet booster our room (the internet wasn't working for more than 4 minutes at a time!). We asked for access to a working landline, figuring we'd just pay the long distance fees, but they wouldn't even do that. They pointed us to a courtesy phone in a hallway. No apologies or acknowledgment at all was given, and we felt judged for complaining about the wifi/phone. Unplugging is great, but not all of us can for the entire time, and don't advertise that you have reliable wifi/phone access if you don't. Don't stay here if you are depending on phone or internet usage.