Mauna Loa Shores was a great place to stay for me and my family with little ones under 4. We were able to put the kids in one bedroom, while we were in the other bedroom. The rooms are very large and we had plenty of space.
The unit was clean and tidy on arrival, and check-in was easy once we found the correct lock box for our unit. Check out was also easy and there were not many things we needed to do.
When we needed some laundry detergent, we called the main number and while we were out, they dropped off some detergent to our door. The communication while on-site was very hospitable, and the caretaker of the property was very nice - we saw him a few times when we left or returned to the building.
As other reviews mentioned, the unit is a bit outdated, but very clean. The only issue we had was that the sliding screen to the lanai was off quilter and a little difficult for the kids to open and close. I reported this to the company on our check out and they said they would immediately put in a work order to have it replaced. That was great service - we did not feel a need to disturb our trip with any repairs - we just opened and closed th doors for the little ones...often! They loved going in and out onto the lanai.
The kitchen had everything we needed except a cutting board, which is minor. There was salt and pepper and oil in a cabinet, and we purchased anything else we needed.
The unit was very comfortable in terms of temperature and there are great cross breezes that keep it cool even when it was in the 80s outside. We did not use the pool as the water was too cold during our stay, but it looked great.
I would recommend this place and would stay again in the future!