Nev was a fantastic host. We only communicated by email but everything was just as she said and we had no issues for our 2 night stay. The location of this condo is unbeatable. It's close/ walkable to the shops and restaurants on Alii street but far enough back from the street that it's quiet. We enjoyed sitting on the lanai which overlooks the pool. The wifi signal was weak and we were unable to connect and the parking is limited (about 50 spots for 140 suites). With that said, we would definitely stay with Nev again if we visited Big Island.