The home was great, all information is accurate except 1. the pool is not heated 2.there were no screens on the one window in the twin bedroom so you could not open the window due to bugs 3. the rug on dining table outside is lifted up creating a dangerous situation (we tripped 4x without accident). We stayed 9 nights and 6 of those nights we had NO HOT WATER due to complete incompetence of the GRAND WELCOME CUSTOMER SERVICE. I left at least 10 messages/ phone calls PER DAY with one text message response. Maint. came, a plumber was called (day4), and when the plumber said an electrician was needed I had grand welcome customer service on the phone and they refused to talk with them to expedite the transfer of information!! They have a total breakdown of systematic policies and procedures. The customer service rep was adversarial and argumentative. The only way I got action was when I said I was going to stop payment on my credit card. If I was this owner, I would get a different management company!