I made this reservation through Airbnb with the host listed as Vacasa. I communicated with Vacasa online through Airbnb's email.
Check-in instructions stated that I would receive the lockbox key code 2 days before check-in. I did not. I emailed Vacasa who stated I would receive the lockbox code the morning of check-in, which I did not. I called Vacasa after check-in time and received the code via Airbnb email.
The unit was clean and beds comfortable. Be aware that the building has no elevators.
The unit could benefit from written instructions and a map showing where the pool is located ( I found it on google), where the trash bins are ( from my unit they were hidden by two large construction dumpsters and equipment) and the location of the outdoor sand wash-off faucet (to the right of the entry stairs of the building)
The morning of check out a man entered the locked front door.He did not ring the doorbell. He asked us if we were working there ( with our luggage?). When I told him we were guests, he wanted to know when we were leaving (check-out was an hour away). I asked him who he was. He claimed to be the window washer. I reported the incident through Airbnb's safety concerns. Airbnb takes these concerns seriously, investigates quickly and resolved the issue.