I was pleased to learn that the house was ready for early check in. That helped us a lot considering the large party we had arriving the same day.
Also, Marcus made us feel so welcome with a personalized note, fresh fruit basket and champagne bottles. It added made our experience on the island feel like home. He was so helpful in sharing information about the island (ie. where to visit, how to get there, etc) and he was always accessible when we needed him.