Joe and Cindy are awesome! Fantastic communication and went the extra mile! Awesome customer service! They were very accommodating with my short notice travel plans and allowed for early check in! Unit is well appointed, clean and is super close to everything in Hilo. Great bed - very comfortable! The only thing I found mildly distracting was if you are a light sleeper and like to sleep with the sliding door open for fresh air (no A/C) the parking lot can be a bit noisy at times mostly in the early morning. Overall, great and would stay here again!