This was one if the worst experiences I've had with any Airbnb. We arrived at the apartment about an hour after check-in (4pm). When we walked in, it was obvious that the place had not been cleaned since the previous guests left- dirty sheets, dirty towels, dirty dishes. There were not any extra sheets or towels to make the most of a bad situation. We tried calling Juliana several times, left multiple voicemails, and sent her a message through the app. There was no response. After about an hour of waiting and calling, we had to get Airbnb involved. They were also unable to get ahold of her. Four hours later, after we had already cancelled and booked an expensive hotel nearby, we get a message from her saying that her cleaning lady had never made that kind of mistake before and that she was sorry. I understand that mistakes happen, but it doesn't seem reasonable to blame everything on a cleaning person when Juliana was unreachable for the first 5 hours of the check-in period. Our experience could be an anomaly based on all the great reviews this place has (that is why we booked in the first place). I still wanted to share our experience of frantically searching last-minute for a place to stay and a wasted afternoon of vacation in Hawaii.