The ladies do great at corresponding with you. I never felt left out. We checked in on a Sunday, in which their main office is closed. But we were greeted at check in by one of the ladies even thought it was their day off! The room itself was great. This was our first AirBnB and we will defiantly do it again. Though the room didn't face the beach, the mountain we faced would light up beautifully each evening. The location was excellent for Waikiki! Just two short blocks to the beach. Cabs and shuttles are very familiar with the location, so pick up and drop offs were no problem. The room itself comes with wifi and a smart tv with Netflix capabilities. Overall the place was excellent. The ladies were very accommodating and the location couldn't be beat!