I loved the location — you can’t beat stepping out of your lanai and seeing Hanalei Bay (and sometimes a rainbow!). The apartment was appointed as described in the listing. Still, I had less than a perfect stay. I reached out to the host several times during my stay but got less than perfect customer service. I wish the host, a professional property manager, exhibited a better customer service attitude. The two main issues were as follows:
- The cable TV was out during my entire stay. The host didn’t display any sense of urgency to get the cable fixed.
- The internet was unreliable during my stay. This caused disruptions during my work days.
Other notes:
- The beach towels were very small and not very absorbent. If you have space in your luggage you might want to pack your own towels.
- The apartment didn’t have A/C, but this wasn’t a problem because the fans were capable of keeping the unit cool. Except for the first night, which was exceptionally warm. I would suggest the host do more to cool the unit down before a guest’s arrival.