For the most part, crew was very polite, communications were quite cordial, etc... however they don't seem to communicate clearly between themselves. The unit was clean and the staff had turned on the A/C unit so the room was cool when we got there. Many of these issues I did not report to management, so I wasn't expecting them to be fixed, HOWEVER, these were issues that I believe should have been dealt with prior to our arriving there. With regards to not reporting issues, who wants to wait around for a call back from management and/or people coming into their unit while they are away? We have computers, tablets and other valuables that we travel with. It's such a hassle to have to secure those things before we leave.
First issue: The unit is listed as a 1 bedroom, but it's actually a studio. The "bedroom" isn't private and can not be closed. There is no way to secure it so in my opinion, it's really more of a big studio. It's not readily discernible from the pictures of the unit. There is even a false louvered sliding door hanging on the wall and sliding door track, giving the appearance of being able to secure the "bedroom" but that false door is just for show and does not slide. I feel this is quite misleading and done so intentionally. It MAY have originally been a 1 bedroom, but I think it's been renovated and should now be classified as a studio, to be fair (and honest).
Second issue: When we first entered the room, I noticed that the door stopper had fallen off of the door. The wood was stripped where the stopper screwed in. I took a picture to document it and messaged the staff to let them know it was broken when we got there. It was actually recommended that we either fix it ourselves or that they would deal with it after we left. I didn't have tools, etc.. so just kicked the stopper out of the way and moved on.
Third issue: The WiFi passphrase we were given didn't work. Eventually, after a lot of trial and error we were able to figure out that they had given us the wrong last 3 digits and were able to get connected, but REALLY? Mentioned it to the property managers, let them know about their error. No reply or acknowledgement whatsoever.
Fourth issue: When done taking a shower, we turned the valve to the off position and the water continued to leak out of the shower head. Not a lot, but a significant amount. I'd say between 5-10 gallons / hour worth of flow. After several minutes it would stop, but there was enough water coming out to be concerning. Again, a bit of a hassle, but not a big deal. I didn't think this warranted calling the property manager. In retrospect, this water was probably excess stored in the pipes, however I have the same showerhead at home and we have nowhere near the same amount of water waste. The gooseneck design should limit the excess water, so something isn't right.
Fifth issue: After returning from brunch on our first morning there (2nd day), we noticed a puddle of water pooling in the condo on the hardwood floors under the window A/C unit very close to the electrical outlet. The water was actually dripping down the wall in a stream that ran next to the electrical outlet. This was being caused by a clogged condensate drain, which caused the condensation from the coils to back up inside the A/C unit and then into the condo. Simple solution would be to unclog the drain using a small brush or wire. Notified management via the AirBNB app and got no response. Also let them know about the faulty shower valve. Waited 10 minutes, then called the number in Airbnb. The call center said they would send someone to take a look at it. 15 minutes later, management responded via the AirBNB app, letting us know that they noticed we had called the call center. So 25 minutes response time, not too bad. We moved the table away from the A/C unit so that maintenance would have free access, placed a towel under the window unit to catch any additional water, then left to do some sightseeing. I do not believe they ever showed up as I continued to see water pooling in the exterior of the A/C unit. Furthermore, later in the trip, we removed the towel, and water again began to pool on the floor. When I notified management, they informed me that they would not be able to resolve this problem during our stay.
Sixth issue: Again, second day, we noticed that the toilet did not flush completely. It took 2 or 3 flushes to clear the bowl. Not pleasant, but I didn't report it because I didn't want to be a nuisance. Just wasted more of the island's precious water with every flush.
Seventh issue: On the third day, we had some leftovers to heat up so we decided to use the kitchen. Every one of the frying pans had scratches on the non-stick coating down to the aluminum and there was food still stuck to the cooking utensils. Also the turners we tried to use were all burned and melted. Pretty useless. How are they claiming "enhanced cleaning" and "additional Sterilization" when there is food left on utensils? Pretty gross, if you ask me.
Eighth issue: The top drawer of the dresser is very sticky, rendering it nearly useless.
Ninth issue: The volume of the TV set does not work. Not sure if the speakers are blown or something else is not working. We're not on vacation to watch TV so didn't bother reporting this one either.
Tenth issue: This is the one that really ticked me off and along with the misleading "1-bedroom" designation are the main reasons I wrote this review. We booked the unit nearly 2 months in advance and requested a