This was my third trip to Maui. Every time I stayed nearby and never had any issues. This stay was the worst experience I've had with an Airbnb from the moment of booking until after leaving. I would highly recommend avoiding love rentals at all costs.
1. After booking fees. 20 minutes after booking I received a message asking for an additional 15%. I hadn't noticed there were additional costs not included in the total at checkout. This was stated at the bottom of the long description and easy to miss. I asked to cancel immediately. Even though the booking was 2 months in advance, the host refused. My options were either pay 15% or lose 50% if I cancel.
2. The host was illegally charging more than the actual taxes. They refused to revise the amount.
3. After checking in the place was dirty and had a ton of issues
4. After asking for a partial refund for all the issues I was refused.
5. You never talk to a "real" person. It's just scripted responses. They are clearly a call center.