James and Paula were great hosts. The instructions for check-in were excellent. The responsiveness to messages was wonderful. The small touches like beach equipment, backpack cooler, beach bags, easily accessible washer and dryer, Kona coffee and french vanilla creamers, etc. were all very much appreciated. The most helpful item in the apartment was the Big Island Guide Book. Since this was our first trip to the island, we used it faithfully and it was fabulous. We also thought that the location was very convenient for touring the whole island.