To start off, the location was great, the pool was wonderful but there were many hidden fixes that had to be taken care of upon our arrival that was not taken care of.
When we checked in I contacted the property manager at 6:00 PM the night before asking if we could drop our bags off while we do our errands because we were arriving, I didn't get a respond until I texted her back the next day at 6:00 AM before we departed. She messaged me back at 7:48 AM. Luckily she was able to accommodate us arriving early and we left our belongings in the garage while the cleaner was cleaning the home. We let her know before we left just to double check and she said that would be fine. When we got back unfortunately the dessert we made for that night we kept in the garage refrigerator and it was no longer there. It was trays of treats, untouched, un-open and it was disappointing that it was tossed out. We didn't let that phase us too much because it was only our first day, we went into the house and it was very hot. Not all the fans turned on and we were unaware of the fact that there was no air conditioning on the first floor in the main room. The fan closest to the kitchen didn't turn on, so I messaged the property manager and she did not reply. It was hours later she showed up without calling or texting. She turned on the fan and said that the remote was broken so we had to use the other fan remote, but there were no directions about that. She later brought out a welcome basket. She left and forgot her sunglasses and texted that she'll be back the next afternoon. We had dinner at the four seasons so we did not cook in the kitchen the first night.
The second day, we noticed the sinks upstairs wouldn't drain quickly as well as the sink in the kitchen the disposal would just shoot up dirty water. We also noticed that the trash bins were full from the previous guests so we couldn't throw our trash in a bin outside. In the binder it states trash days but all the bins were full due to the previous guests and it was past the trash day. There were no trash bags for the kitchen trash can. We had to keep the trash in the garage and keep the garage closed because animals got into the other trash bags outside. It caused the garage to smell and when we had to get anything from the garage refrigerator the smell would come into the house. We called the property manager and explained the situation and she said that she would send a plumber as well as someone to take care of the trash and to bring bags. A plumber came, he took care of all the drainage issues as well as the disposal, and he pulled out ti leaves that looked like it was from someones laulau. We did not eat hawaiian food during our stay so it must've been the previous renters. Someone came to drop off trash bags but that was after we drove to KTA to pick up trash bags and toilet paper because there are only 2 rolls per bathroom. We stayed for 5 days with 12 guests and the last day we ran out out of toilet paper including the rolls we purchased. The property manager DID NOT check back with us to make sure the plumbing was fixed, trash bags or trash taken out. The trash was never taken care of.
As a group we were frustrated and felt that for the cost per night it was unacceptable to to have to deal with the issues we did. Not to mention the gnats would die in the bath tubs and showers so it was really gross and a layer of them would build up per night. The property manager mentioned that we would be compensated but again, did not reach out to us during the rest of our stay. Also as residents of O'ahu we eat rice, we bought rice because every Airbnb we stayed at in the state of Hawaii has a rice cooker, except this home. The neighbor was kind enough to lend us their for the night. So we had to cook a lot of rice for it to last our stay.
It was very unfortunate we had those experiences because the house is a very convenient location. It is beautiful and the pool was used everyday. If the property manager checked back in with us, or at least stopped by to make sure that everything was taken care of that would've helped the situation but it seemed as if she was too busy or didn't care about our stay during that time. Just overall a disappointing stay.