We sent Crystal multiple messages, and she never responded to us. The only message she sent to us was a generic check-in letter and checkout letter. We even tried texting and calling her, but she did not respond. Finally, we talked to the front desk, and they were willing to help us. Because of her not responding, Airbnb lost an additional week's stay because we booked another week through the hotel not using Airbnb. Not responding to my needs makes me mad because I own stock in Airbnb, and the company loses revenue because of an unattentive host.
Also, if you decide to check in to this unit, wear shoes because the table and the bed are so close that you will stub your toes on the corners of the bed. Extremely frustrating, and it hurts! The counter space is minimal, no dishwasher making dish cleanup difficult. There was a dish drying rack under the sink, but doing dishes took work on the limited counter space.