The Positives:
1. Amazing location and amenities
2. Easy to checkin and onsite staff were great though their only involvement was registration and checkin.
The Cons
1. The apartment was not inspected to be functional prior to us checking in.
2. The AC was not working, light bulbs were not functional, closets were not available.
We checked in at 6 pm and immediately reported to the fact that the 2 of the 3 ACs in the house are not functioning (It was a sweltering 90F) and that the light bulbs were not operational and that I had senior citizens, there was no response from MyPerfectStays. I called 4 times between 6 pm and 10 pm and the answering service took my message each time but were unable to help as no one from MyPerfectStays responded to the SOS being sent. They finally responded next day and fixed the issues.
I would have expected that sending multiple requests about a situation would have resulted in someone coming and addressing the issue or at least acknowledging the issue and providing alternatives. I doubt anyone inspected the apartment cause if they had, they would have found all these and taken action.
They did refund the first night charge after I asked for all the inconvenience caused. The vacation started off on a rough note and we didn't expect this especially when i had elderly parents who needed the comfort.