Rosalyn is great with communication with quick replies and instructions for check-in/out. Check-in is done at a front desk for the group of condos. Cleanliness has much improved over much earlier reviews, and quite clean and comfortable in actuality. Condo is well stocked with linens, kitchen items, some beach things, and comfortable furniture. Location is quite good in Poipu, located near beach, other resorts, shopping center across the street, and convenient for car travel. Two areas of concern were the bathtub having a slow drain so water would quickly pool, and the lanai sliding screen that came off the track. Small issues which Rosalyn said she could correct and should be easy fixes. Overall, a clean and convenient place to stay.