Pros
1. Great location
2. Fully equipped home with all basic kitchen/bathroom necessities and beach stuff.
3. Furnishing seemed well maintained.
4. Assigned sheltered parking.
Con:
1. HORRIBLE communication. You can practically feel how unenthusiastic Colleen is to respond. I had to ask for the doorcode when I landed in Maui, which was 7 HOURS AFTER the 3pm checkin time. Thankfully I had the foresight to ask right after we landed and at least we got a response in 2 minutes so we didn't have to wait around outside.
2. Cockroaches in the kitchen. I have photos.
3. A/C is in the living room only. It is also loud.
4. Patio door is super hard to open and even harder to close.
5. Ceiling fan in bedroom makes noise. Another reviewer made this complaint in Nov 2019 so it clearly hasn't been fixed since then.
6. Main door needs a lot of force to open and close.
7. You need to climb 2 flights of stairs and the listing does not mention this anywhere.
8. I don't know why the address provided later doesn't explicitly state Kalama Terrace. It would be easier to find when driving there the first time.
9. WAY too many house rules to read.
10. The bathtub drain cover was clogged and gross and the water was hardly draining.
11. We orignally booked 4 nights and we left after 2. Messaged Colleen telling her we are checking out earlier and asked what to do. No response. We didn't know what to do and cancelled the reservation to try and get the 4th night's stay refunded according to AirBnB policy. Apparently you need to change the reservation for that. For cancellation the 4th night's refund is up to host's discretion. I messaged Colleen at 7.20pm asking if she could do the refund. No response again. My AirBnB support staff replied me at 7.39pm saying they contacted Colleen and she refused to refund. So she can communicate with AirBnB but not us?
I would not recommend this listing at all, nor any other listing by this host. Get a luxurious resort experience for just a couple hundred dollars more and save yourself the hassle.