Mark was very responsive and informative. We had all the information we needed before checking in. We had a small issue getting into the room but Mark responded within minutes and helped to work it out. Location is great, right in the bustling downtown Waikiki area. For those lucky enough or patient enough to find parking along the canal, this is a great location for parking too. The convenience store is also around the corner. We didn't take advantage of many hotel amenities so no comments on that. The balcony provided great canal views from a corner unit. It had everything we needed for our week long stay in Honolulu!