Highly recommend that you do not deal with Vacasa - after arriving to room 219 aqua palms - unable to stay in the room as it was unsanitary due to waste water leaking through the ceiling from the room above - they have lied in order not to refund - as we were in the room for 2 minutes then had to leave - have not dealt with the situation professionally - inspite of being advised we would be offered an alternate place to stay - this did not happen - we are still waiting on our refund - ruined our 4 night stay in Waikiki and is causing on-going distress - Disgraceful way to treat a customer - I have the photos and confirmation from hotel - regarding this revolting issue! Totally unsanitary bathroom situation - unfit for habitation!