Unfortunately, our stay here was somewhat disappointing. While the amenities and location were great and as advertised, the check in process wasn’t smooth, as we weren’t provided information on garage access for parking. The garage code provided in the paper manual on the kitchen counter was also incorrect. It took some time to get hold of someone on the contact phone number provided to help us, as we arrived at night. We also received no direction or communication regarding check out requirements / process.
There was black mould on one bedroom’s ceiling air conditioning vent and a smaller amount in the washing machine. The property management team were responsive to the report on the AC mould issue but weren’t able to have it attended to during our stay as they were awaiting availability of a suitable professional.
We also found the common-area key very difficult to use in some areas, such as the pedestrian door to the garage from the retail complex. The on-site complex manager said that the key was an issue for everyone, however, so I’m not sure that it would be in this property management team’s control to improve.