Host has not accurately represented the view in the listing. In the listing it shows the floor the room will be on. However, view shots shown in the listing are taken from several floors up, and from better view rooms than what is provided upon check in.
Host was non-responsive for days after checking in. Did not address any of our issues during our stay, nor offered any resolutions.
Hotel had beach under construction- no access to beach, and won’t be through May 2022. I can’t imagine that the owners were unaware, yet this was not mentioned in the listing nor in any communications from the host prior to booking, or at any time prior to check in. Yet we paid premium pricing, not discounted “construction” rates.
Internet is so slow you can’t even read the news or check emails with large attachments.
Master bed was not comfortable, and sofa bed was a disaster.
Noise levels in the room are unacceptable. You can hear everything from the hall, and the room above. Room was directly above the loading dock, (trucks arrived as early as 5am), and the miniature golf (think tons of screaming kids from morning till evening) and two large generator/fans that run non stop.
I had imagined a relaxing vacation, sleeping with the windows open, and hearing the waves. Instead we hardly slept for a week, had pains from lousy mattress, and felt stressed - totally ignored by the host.
PS. No maid service at the resort. But you can request supplies like extra coffee, towels, soaps from housekeeping.
Would not recommend.