Roaches, Bugs, lizards INSIDE the unit…..Unit is Very noisy due to outside guest noise and kids playing around in front of the balcony…… Unit is very noisy due to downstairs neighbor construction noise (hammering, drilling, sawing noise) … False Description in regards to “Extremely Quiet” and “Needs no AC”………The unit is very hot and humid, the ceiling fans alone with the open windows and doors is not enough. The unit needs AC. I have submitted pictures of the bugs and noise disturbance to Airbnb. Very disappointing experience. I will never stay here again.
We booked this unit based on all the good reviews, but that is absolutely not the experience we had. We were very disappointed. Upon arrival, we checked in at the front desk and were given the wrong wifi code. We called the internet support line provided by front desk and after 45 minutes of frustration, we were not able to connect to Wifi. I texted the host at 10:24pm to inform her of the problem and she responded the next morning at 6:11am (Which is absolutely fine). My wife and I had decided that we were not going to spend any more time trying to fix problems and get frustrated. It was our honeymoon and we were only staying for 3 nights and the first night we checked in late.
There were bugs on the couch, on the walls, in the bathroom tube, bedroom carpet and living room. There were 2 mini brown roaches on the bedroom carpet. There were 4 mini lizards on the ceiling. My wife felt disgusted and thought the place was dirty. To make her feel comfortable, I told her the place is clean but it just has bugs due to the humidity. Sometimes I would kill the bugs and the roaches quickly so she wouldn’t even see them.
Since we checked in late the first day, we did not hear any construction noise but we definitely heard lots of noise from the guests that hang out right outside the balcony and enjoy their drinks and BBQ. The BBQ grills, community tables and chairs are located right outside the unit on the side in front of the balcony. There were around (40-70 people) on the daily hanging out which creates a lot of noise.
We were bothered by the noise and wanted to close the balcony doors and windows but the unit was very hot and humid so we had no choice but to put up with the noise.
During our second day, there was construction noise from about 10am-2pm. Very loud construction noise from the downstairs unit. During our third day we left the unit early so I am not sure if there was any construction noise to comment on.
My wife and I were there for our honeymoon and we had a very bad experience.
I did not waste any time to discuss the loud guest/construction noise and bug problems with the host until 3 days after we checked out because I did not want to waste my time and get frustrated dealing with problems during my stay. Instead I wanted to focus on positive things and enjoy my honeymoon.
I kept receiving automated emails from Airbnb to leave a feedback so I decided to text the host and let her know about the issues via text. I was very polite and did not ask for any compensation at all. Then for some odd reason, she points the finger and says she is frustrated that I did not tell her about the problems during the stay. I didn’t even ask her for anything, she didn’t have to respond like that. Since she handled my feedback the wrong way, I have decided to not only leave an honest negative feedback but also inform Airbnb and share all of our text messages, pictures and videos.