Thank you, Heather, for your positive communication and your quick responses. I was able to rent a wheelchair from the information you sent, and my mother had a good vacation. Your cleaning crew was very. Excellent when we showed up early and allowed my mother to have a seat and rest (before we got the chair). The black binder you provided had some great information and was exceptionally helpful. I also enjoyed reading the guest book; we tried the fish market across the street because of the notes left in the book (BTW, you only have a couple of pages left).