This was our first visit to Hawaii for a family vacation. Helena's place is located at Turtle Bay and the area is quiet and beautiful and close to everything we wanted to do and see. However, we felt deceived upon arrival to find the unit was blistering hot. We know and understand it is Hawaii and it is hot and humid. We booked this listing because the description clearly stated there was air conditioning. As we soon found out, there was not air conditioning but rather a small and loud A/C window unit in the corner of the living and kitchen space which was the only means of cooling the area. In the bedroom there was also and portable free-standing A/C, which was broken. Helena was very quick to respond to our concerns. She sent her husband out that night to replace the broken unit in the bedroom and she worked with us to remedy the issues. Our family of three, slept in the living room that night, piled on the pullout bed because the master was too hot and muggy and the living room was the only room with a fan to keep us cool. With both units running all night, it was still very hot and muggy in the condo. We really wanted this place to work out however, for our family, we wanted to come back to a place that was cool and comfortable after being in the heat all day. We had to leave after a night stay because it was just too hot and uncomfortable.