While we never met Makana in person, she was very responsive with answering all of our questions!
The unit is great and felt like a little home away from home for us. :) There is a pizza place/Italian restaurant across the street that we visited our first night, and the restaurants/shops of Hanalei are a quick drive away. The washing machine/dryer was a huge plus, as well as the kitchen (please note that there is no microwave, but we just reheated our food in the oven so it really wasn't an issue).
We thought the lofted bed was pretty neat, but I imagine it wouldn't work as well for someone with difficulty climbing up and down ladders.
Princeville is a wonderful area to stay in, as the surrounding land is lush and the mountains are always in view. It was wonderful to wake up every morning, sit on the lanai, and take in the scenery.