Over the last 8 years of being an AirBnB patrons, my family has developed an expectation of a good experience at listed properties. Unfortunately, this property will be the only exception.
Our family stayed in this condo for a week recently.
This Condo is part of a large property, which provides amenities such as guest services, beach service, a restaurant, swimming pool, a library, a common laundry and a a gym in separate buildings on the property.
We availed of these services and we were very satisfied. The staff is courteous and helpful. Your kids will have a good time playing ping pong or play in the well kept pool.
We liked the location because it's at a walkable distance from the Black Rock and we loved the meandering walkway through other properties and the golf course in getting there.
Unfortunately, it is the condo itself, where we had a less than a delightful experience. A few examples follow.
-Prior to check in I had specifically confirmed with the owner that the condo had a rice cooker. Upon check in, we saw there was none.
Day before check in
Me: Hello, Is there a rice cooker in the condo?
Sun Beach Rentals: Yes
Upon check in
Me: I don’t see the rice cocker in the condo. Please let me know where to find it.
Sun Beach Rentals: Hi Shrishail, we don't have a rice cooker in the condo. Rice is not an amenity that we offer or have listed
Me: What?? Then why did you answer in affirmative before?
Sun Beach Rentals: We don't offer this amenity.
Me: You did not answer my question
Sun Beach Rentals: I am sorry but we don't have this amenity or have it listed as an amenity.
After much argument, the owner agreed to reimburse for a rice cooker if we purchased it, which we availed. But, this exercise dinged our experience at this condo.
A few other observations:
-At check in, we noticed the floor had significant sand that we felt under our feet and we had arrived straight from airport. But, the owner was defensive about this as well. Even though relented later and scheduled cleaners to visit the next day, we formed an expectation that the owner would not welcome honest feedback.
-A water leak under the kitchen sink was pooling water under the sink, which we discovered and worked with maintenance staff to fix.
-The safe locker wouldn't lock consistently. Sometimes, it took three attempts to lock. This left us suspecting the security of the safe!
-The kitchen misses basic necessities such as a cutting board. Blunt knives, a fridge that freezes milk, the water leak under the sink and a few other issues had us rethinking our plan to cook in the kitchen.
Note that it was neither the time spent in fixing these issues nor simply working around them, which bothered us, rather the defensive attitude of the owner left a bad aftertaste in our experience.
In summary, we would not return to this listing and will not recommend it to our friends.