Great place for exploring Hilo and nearby attractions! Stayed here with my family of 4 and it was a nice home base for visiting Volcanoes National Park, Punalu'u black sand beach, and the east side of the Big Island. The location was conveniently located near shopping and business areas and Marlene's description of how to check-in accompanied with the helpful pictures made it so easy to access the place. As other reviews mentioned, the place is on the third floor with no elevator access. There is a spacious lanai and the provided fans kept things cool since there is no air conditioning. Would stay here again if our travels bring us back this way!