After flying for more that 12 hours to get to the island, and upon arriving to the place (after agreed upon check in time) it was dirty; the bed was not mad, the linens were dirty, the bathroom was not clean, there were spills in the kitchen, and non of the trash had been taken out. It was cleat that someone had stayed there for multiple days and just left, but the place was not cleaned.
When I contacted Caryl about this, it took her a while to respond and said that her housekeeping service did not have this property on their list for today. That was the lamest excuse in the book, since Caryl had messaged me 2 days prior asking for my arrival time. She sent me 3 messages continuously asking me for details (all within 2 days of my arrival). And I had responded with an approximate time of wanting to check in.
What made matters worse was Caryl's tone when responding to my messages about the state of the place. Not just saying that her housekeeping service was not scheduled to clean the place, but also condescendingly telling me to "just go have dinner" without giving me an exact time of when the place would be cleaned. She did not offer anything extra, partial refund, or to pay for our dinner that night.
I was planning on giving 1 star in this review, the reason I gave 2 was because Caryl eventually (2 days later) decided to message me and waive the cleaning fee. That was a nice gesture. But honestly based on what I have seen in terms of service and hospitality on the Big Island, my experience at Caryl's place was the least favourite of my stay there.