The place was well equipped, it was in a great location, we enjoyed the amenities, and especially loved the view from our lanai.
We had an issue at check in and the Papakea Resort receptionist was the one who was able to figure things out for us.
There was constant communication and the My Perfect Stays staff was always available to answer any questions I had.
When we had Covid they were very responsive and were able to work with us to reschedule our trip.
However this caused issues later on during checkin since the new reservation was not formally updated in the system and it took a lot longer to check in than we anticipated.
I know they knew we were coming because the place was clean and we had welcome material there for us.