Gail made us feel at home immediately. Communication was super both before and during trip. Gail and her husband are available but not at all intrusive. The rental felt very private and we immediately felt at home. The bed is very comfortable -there is a living room with tv , books, binoculars , even a guitar! The living room opens up to a porch area where you can watch the waves, hear the ocean , etc. Gail provides every amenity you can imagine. Snorkel equipment , towels, and even a heavy coat which came in handy in Haleakala . We were also given guest passes to the local Y where we took a class. On arrival , there were cold beers and drinks waiting in the fridge and chocolate and a pineapple - this is our first air b n b experience and we can't imagine a better experience anywhere - Guests should note that this is not in a touristy area although it is close to everything we were interested in- so if you want typical tourist rental , this may not be for you. If you want magical Maui experience with great hosts - this is it!! We hope to come back