My husband and I stayed in this unit for a total of 9 days. Miki helped us with our check in and it went smoothly, she was very nice and even helped bring our luggage up to the room. After our initial meet up we did not need to contact her during our stay but she let us know that if we had any questions, she was a phone call away. We were given a “Welcome gift" which was a nice touch. It included laundry detergent, a few snacks, coffee, coffee filters, toilet paper, paper towels, kitchen sponge and toiletries. The unit was very spacious, the kitchen is stocked with basic cooking/dining necessities, which came in handy when preparing meals (great money saver!). The washing machine was useful (we didn't have to take home dirty laundry) the dryers are located on the 7th floor for a fee (NOTE: the laundry room DOES NOT have change machines! Make sure your bring quarters or you will have to walk to the nearest store to ask for change). The bed is a Murphy Bed which we found a little uncomfortable after sleeping on it a few nights. Towards the end of our stay we had to sleep on the sofa (which turns into a bed the size of a twin size mattress) to prevent backaches. When using the a/c we found it was useful to have the ceiling fan going at the same time to help with the circulation since the a/c unit is in the corner of the room, you will also need to empty the plastic bucket underneath the a/c unit on the balcony daily to prevent water overflow. We rented a car for our stay so the free parking space was great, it's right near the elevator which was convenient for loading/unloading our car. The location is great. It's within walking distance to many shops, Waikiki beach, and eateries (McDonalds is right across the street. Make sure you try the taro pies!!! There is a great seafood restaurant called “Crackin’ Kitchen” across the street as well but make sure you call ahead to make reservations! They fill up pretty fast). Overall we had a great stay. We would recommend this place to others and would stay here again.