Accidentally fat figured the dates to travel. They charged me $400 for a night that I couldn't stay, that I accidently picked. They said I would have had to cancel 24-hours before I had noticed. I was pretty upset that they wouldn't help me out over a technicality. They make so much money off this property and $400 is nothing to them, but a lot for me and my family. All because of 24-hours. It should not make that much of a difference, they still had five days notice.
NO A/C! Make sure you read the details. Having no A/C got miserable at times. It was way too hot during the day to make food or spend time at the apartment. There are a few fans for at night.
Very outdated interior and dirty. All the interior is so outdated, damaged, and needs renovated. The bathroom fan didn't work.
The apartment was not properly cleaned, there was black hair and dust in the corner of the bathtub. You can tell it is not properly cleaned. They charge a hefty mandatory housekeeping fee with the booking, but then ask you to take out the trash, pile the laundry, and do the dishes. You do all the housekeeping and they don't even have it clean for you in the first place. Yet, they charge a few hundred dollars for housekeeping. It is a joke. They make so much money off this property and do not put any of it into the unit for guest comfort.
Also, when I got there at night, the buildings are not marked well and they did not send me detailed enough directions to find the building. I wandered around at night after traveling for about 10-15 minutes before calling the emergency line. They explained that there is a map on their website, but this was in none of the check-in information or prior communications.
The area is very congested with apartments and noise. You always hear people around you because there are so many apartments in the area, like a lot! Everyone else always has their windows open because of there being no A/C.
The bed is so cheap and stiff. I woke up with back pain every morning. The bedding is ugly and not comfortable.
I would just book a hotel next time. Not worth it for a cheaper price than the hotel. Pretty disappointed with this air bnb and I usually don't have issues.