This place was a nightmare. Almost as bad as dealing with the host, Anna. We had problems upon arrival with contradicting check-in instructions- one stating checkin at 3:00 and the second stating 4:00. When we arrived we were unable to locate the unit number since it was not on the first set of check in instructions we received. This was my first attempt at contacting the host. She did not answer nor return my call. After attempting to settle into the condo we started to realize that this place was very falsely represented in the add. Yes, the bedrooms are loft style, but there is no mention that there is absolutely no walls separating either room or the bathroom. The second “room” is clearly an add on with steep shaky stairs up to it with no railing at the bottom making it completely unsafe for children or anyone of older age. It’s nearly impossible to get your luggage up them and if you do, good luck seeing what you’re unpacking. There is no electricity running to the “room” which means no lighting or electrical outlets. There are “two portable light” one of which is an electric lantern that doesn’t work and the other, a closet push button that gives off absolutely no light at all. The floors were filthy and there was caked up dust on the popcorn ceilings above the beds and mold on the air conditioning unit (that blows moldy air into your face when lying on the bed directly in front of it). After finally reaching out to Airbnb for support when Anna was unresponsive for the entire rest of the day, we were contacted the following day by the offended and upset host. She responded in complete denial and only wanted to argue all of the issues we brought to her attention. There was absolutely no effort to remedy the situation and told us we could not cancel our week long reservation because of their “strict cancellation policy”. Airbnb had to step in to meditate the situation after Anna demanded charging us extra fees and the full cleaning deposit for the week.
I am in disbelief at how the reviews of this place claim that Anna was so responsive and nice when we got the complete opposite from the start of our trip. We only experienced combativeness and aggression. Especially after she lashed out and started harassing me over the Airbnb platform calling me a “liar” and telling me she was coming to the unit. Completely unsafe and unstable person to be dealing with, especially when kids are involved.
I would also like to clearly state THERE ARE NO WALLS IN THE BATHROOM. It is located between the two “rooms” and very disturbing to attempt to use the bathroom in the middle of the space your entire family is sleeping in. No one is that close.