Unit is comfortable, appliances, kitchen cabinets and tv are updated. Bed in master bedroom and sleeper sofa are comfortable. Bed linens, beach towels and towels are all clean and neat. Over all house cleaning was ok. Unit's location is also in the middle of sought after West Maui beaches. Beware there is no beach at the resort. The one in walking distance is very tiny and can only make toddlers happy. So do not expect to have a laid back and lazy resort beach vacation. However, it has a nice pool (we did not use it). You can drive 10 mins north or south to access to great beaches (pls do your homework where to park before you go and be early wherever you want to go). It is next to the food trucks, a good grocery store which is almost open throughout the day and shopping malls which have many food options.
Management company is very responsive, willing to solve problems and checks from time to time.
So all above would make my rating 5 stars, but I had to give 2 stars because of bugs.
On the very first day I found an almond under the flatware organizer and a small roach feeding on it. Somehow cleaning ladies did not see. I can understand that. In a short time they try to do cleaning. I did not make a big deal of it. Took care of the bug and I moved on. The unit has a kitchen and we bought some bagels, fruit for breakfast and pasta. Each following day number of bugs increased as we use the kitchen and put stuff in the trash bin. After 2nd day, I called the reception and let them know the bugs. They offered to deliver bug spray and ant baits. I took them but I knew bugs came from spots that I can not spray or reach. So solution would be useless and it happened as expected. On the forth or 5th day when I enter the kitchen there were at least 20-30 roaches. We called the management, complained and let them know how bad situation had been. One day later they offered to send an exterminator. I think no one (especially with kids) would accept to have an exterminator, have some chemicals sprayed all over the place while their stuff is in there. Since it was close to out check out date, we declined it and told them we would check out the other day. We did a through cleaning after we use the kitchen and never left anything on the counter or in the trash bin. It helped a bit but it did not solve the problem. Still saw some small roaches during rest of the stay.
I believe bug issue does not solely belong to this unit. When I went downstairs to the garbage collection room under the block, the scene was horrible and the room was infested with 100s of roaches.
Before writing this review to be fair, I did some research and reading regarding other unit reviews in the resort, other resort and hotel reviews in the area after our stay. As far as I read, roaches are common and a real problem in such tropical places. There are several complaints in some rental houses as well as in some well known hotels in the region. However, responses to reviews and discussions in forums tell that many of the hotels and houses do not have any issues at all or very minor issues while some resort have more complaints than others.
In my opinion, although it's tough to get rid of completely bugs, having a frequent pest control treatment schedule and following some best practices across the resort and the house, guests can have comfortable and almost bug free stays. Then owners can enjoy all 5 star reviews.
I hope this issue is fixed and this nice, updated house get great reviews in the future...
PS: I did not ask full or partial refund not to sound like I try to extort money before writing this review. Management company haven't approached or cared to offer a refund for this significant inconvenience...