Shannon was very responsive before, during and after our stay. She also provided some helpful info, for example making a stop at Costco on the way up. The space was nice and just what we needed for the 3 of us. My one year old was able to sleep in the pack n play that is provided, which helped a lot. My husband forgot his AirPods there and she will mail them to us! That is so fantastic and tells you she has a trustworthy cleaning crew. :)