Absolutely horrifying experience. The house was double booked because owner claimed they had just taken over the property that day and the previous owners had it listed as well. The second we got off our plane we were told we had nowhere to stay ! We were traveling to the island for a nice family experience with two young children. Jess promised to make it right even said she would send me $500 towards a new stay. She told me AirBnb would call me and set it up. We never received any calls and I had to spend the day (11-7pm) trying to get some help booking a new place !!!! Finally I was told by Airbnb that the owner changed her mind and didn’t want to give me the $500 anymore towards a new place. This left us with very few options on a new rental as we would not receive our money back we spent on her place for 5-15 days!!!!! Long story short, I missed our planned excursions because I had to wait for call backs which I never received. I had to book something on my own which was near impossible because the whole island had very little vacancy. Luckily a place in Poipu at 7:30 was gracious enough to let us in (last place available and out of our price range). I was horrified by our experience from the host and her changing her mind to help us book something new, I also was horrified by Airbnb with the lack of help we received…. Our vacation was ruined and our small children spent the whole day sitting in a rental car while I scrambled trying to find somewhere to spend the night. What a nightmare . Shame on host for not standing by their word!