Betsy the host was very nice & friendly and offered advice on activities/restaurants. As far as the unit itself, the location was great w/ easy access to places, however we were disappointed as it did not live up to our expectations. some of the problems were that the we could not utilize the screened in porch as we would have liked to be able to keep the bedroom & living sliders opened for air flow because it was missing the screen and the bugs would get into the house and also we could not control with windows in the livingroom as there were no handles to open or close which made it very hot in the main living areas. they did supply the towels and anything you could want for the beach such as chairs, towels, masks etc....the sand on the beach was rough but nice so we chose to go to the white sand beaches since we rented a car. the northshore is a better place of the island to stay as we felt Waikiki was just to city like and driving was a nightmare...we also wish were were informed of what we as guests need to supply ahead of time. we thought it was all included..we were liminted with only 2 trash bags, 2 rolls or toilet paper and 2 pods to do only two loads in the dishwasher..we did not have a problem buying it but wish we knew before we arrived that we were responsible for that....if we knew that and if we had the screen so we could take advantage of the cool night breezes and it not be so hot it would have been perfect...if these problems are taken care of then this would be the place to stay