Absolutely fantastic customer service! I arrived earlier than check in and they gladly let me use their facilities to change, and held my luggage for me while I explored before my actual check in time. Gave great local recommendations and directions, and is an extremely convenient location for getting around Waikiki, and an extremely short walk to the beach. Again customer service was great. The one thing they could do is maybe clean up the room a little better. My bed had sand on it when I got there. A quick sweeping and bathroom spray down would do wonders.