Family of four, two kids and a fifth guest, father in law. Upon arrival (4pm) we shortly understood the place wasn't ready: linens were still drying, no extras provided, shampoo was listed, but missing, same for the hair dryer. We requested $100 back from the host for the check-in inconvenience and the listing lacking amenities in the description available only to the main property downstairs, we thought was reasonable and she said she was going to "make things right"; however later she started claiming I was trying to get cheaper rent, she was pretty upset, she refused to refund us $100 and she retaliated back with a request of $249 ceiling fan replacement that was already broken at our arrival. Now think about it: how possibly any guest could've broken a ceiling fan that you can't even touch with your hands? Is she suggesting I short circuit on purpose risking the life of my children? Simply absurd. I have never seen any host like this one in 9 years of happily renting with Airbnb all around the world and I have said it all.