Not long after the booking, my host Merlyn reached out with greetings and sent a ton of information to help me prepare. Even though he wasn't able to meet me immediately after my flight lands, he was very accommodating and really spent the time to coordinate pickup at nearby Paia so I didn't feel stranded. Ended up taking a bus and waited for him at a coffee shop and he was very punctual. The van was comfy and stealthy, just what I liked. It ran reasonably well and I was able to find good spots to stay every night. On the drive to Hana, it was very responsive and was obviously maintained well. My 3 day Maui trip was filled with fun adventure thanks to the Van! I would for sure do it again if I had another chance!