The resort is located at the far end of a residential neighborhood called Princeville, which takes about 8 minutes to navigate off the highway. Check-in was a breeze. Customer service at the resort was relaxed, but friendly. You get a physical key for the condo, a swipe card for parking and access to resort amenities, and a towel card for every guest. You exchange the towel card for a towel, which you can keep as long as you want (take to the beach, etc.). We frequently exchanged towels, and only turned them in for good on the last day.
It isn't apparent on the map, but it is a steep walk down to the condo. A golf cart met us and drove us and our luggage down to the condo (and back to the front desk when checked-out). This being Kauai, there are chickens and Nene's everywhere.
The condo itself met expectations. It was clean. But there was an extremely noisy A/C unit just outside the door, that would bother light sleepers (February 2019). One night, it suddenly started banging like a broken washing machine, and woke us all up. Unfortunately, it belongs to the condo upstairs, so we had no way of turning it off.
The hotel restaurant had great food, and even live music in the evenings. The pool was pretty to look at, but was unheated and cold in the winter (February 2019). We didn't see anyone swimming in it, but I guess heated pools are rare in Kauai. The hot tub was very nice.
The walk to the beach from the condo can be long. Especially since you have to walk UP the hill from the condo, and then back down to the beach. After you are done at the beach, if you are willing to wait, you can call for a golf cart to take you back up. We visited several beaches, and this was by far our favorite. Despite the winter storms and poor visibility, I saw 7 sea turtles one morning, and a huge variety of fish. There is a small stream that crosses a road at the bottom (I rinsed the sand off my feet here). The sand is coarse, so don't come here if you are looking for soft sand. Also, all beaches and access west of Hanalei (Tunnels, Ke'e, access to Napali) was closed (February 2019).