My party arrived to find sand in shower, dead bugs on the floor, a moldy smell, and dirty bed linens. Condo is dirty, run down, and the pictures make it look much nicer than it really is. Within an hour we checked in to a hotel. Because the wifi didn’t work in the condo, I messaged the host as soon as I got to the hotel and let her know we wouldn’t be staying in the condo. Responding via airbnb messaging, she explicitly told me to use the message board for further contact then refused to refund because I hadn’t contacted her by telephone within 24 hrs of arrival. She said I’d broken the rental agreement and refused to issue a refund. Then she accused me of lying and implied that I had stayed in the condo secretively! The host posted an email from her cleaner, which apparently she did not read very well because the email clearly stated that the CONDO HAD NOT BEEN CLEANED after the previous guest. SHE STILL REFUSED TO REFUND! It took over a week but in the end airbnb refunded two out of three nights and associated fees. If you are planning a magical Hawaiian vacation, I strongly suggest you DO NOT STAY HERE.