The host was very responsive in the days leading up to my stay. However, as soon as we landed in Hawaii it took him almost 3 hours to get back to me regarding checkin. I was told self checkin was unavailable so I expected to see him once I arrived at the air bnb, but he wasn’t there and he wasn’t answering. We stood outside for an hour with our luggage! (This location doesn’t have a lobby or waiting area, the elevator to the rooms is outside) The number listed was going straight to vm. The building manager was kind enough to help us and was able to reach him from a completely different number that wasn’t listed. At this point we were exhausted and tired from traveling but we had to wait for him to email the self checkin instructions. Worst experience ever and to top it off, the refrigerator stopped working and I lost about 150 dollars worth of groceries. I spent over 1,000 dollars on this place and I can’t even begin to say how disappointing it was. Never again!