I really enjoyed my stay. I was staying near Kona for my first part of my trip, and while fun, it was a lot of hustle and bustle with the tourism and crowds. Staying at the Phoenix House allows you to escape that and fully unwind. It’s thoughtfully put together, with candles and art pieces everywhere. My only recommendation would be to come in with a “camping” mindset (albeit a lux one since there’s a nice bathroom with hot water, as well as beautiful decor). There’s no bug screens, so you need to use the mosquito net around the bed and switch off lights quickly. And there’s no AC (the nights are really cool, so it wasn’t a problem at all for me). If you come in with that mindset, you’ll be treated to a wonderful experience of total unwinding in a truly unique location.
Lastly, Jade is an exceptional host. She is in contact communication with you, which makes the trip so smooth. She’s kind and caring. I by accidentally messed up the dates of my trip, and Jade accommodated my change request. She’s a rare gem!