The reservation process for a unit at the Westin Ocean Resort Villas was easy, and Tom quickly responded. The property is very nice with a variety of pools to suit every age. The food at the on-site restaurants was surprisingly delicious and a good value. The only thing that we may have overlooked when booking was that about half the units at this property do not have balconies or lanais, and we did not have a balcony, which is not Tom’s fault since units are assigned at check-in. Also, we shared an entry with the unit next to us, and the doors slammed easily and loudly. Thankfully our neighbors were aware of this as were we, so it was not an issue during this visit.