We found a used bandage in the bathtub. After telling Melody of the health hazard, she offered to send a cleaner, but by that point, we already sanitized the unit on our own. I wanted to negotiate a partial refund, but she did not respond to my message, and when I tried to submit a partial refund through the app, she declined it. The roof was also so dusty that when we turned on the ceiling fan, dust flew everywhere and got in our hair and on our belongings. Because Kauai is such a wet island, the unit gets very musty, and it was unfortunate to not be able to use the ceiling fan. I would not stay here again.