Patricia communicates well and quickly. The home itself is beautiful and spacious, with great views of the ocean from both Lanais and even the bathroom! The home is walking distance from Honakaa's shops and restaurants, and an easy drive to the scenic Waipio Valley. Hilo and Mauna Kea are also accessible drives away. The bed was also extremely comfortable, and the Chromecast for the TV in the bedroom was very convenient. We were impressed that a house in such a tropical environment could be so free of pests. The insects/wildlife provide a lot of white noise at night (which I liked); there are many dogs in the area that can get into barking matches, but I don't recall them going off at night or affecting our sleep.