This review is primarily a critique of Vacasa's lack of communication, since the condo itself is great. I had rented this units at least 3 times before over the course of 15 years (before it came under Vacasa management). At prior times I communicated with the owner/manager & got a quick/accurate answer. But the 2 Vacasa representatives I communicated with this time gave me late & incorrect information.
I first contacted Vacasa using ABnB messaging on July 15 (9 days before my arrival) to ask if the unit had beach items (like it did on my prior 3 stays). I did not receive a reply for 4 days, so I sent a second reminder question & finally on July 19 got this response from Jennifer S: "Only beach towels are provided for your stay. Other items are no longer available."
A couple of days before my arrival I called the Vacasa toll-free number and asked them to check again, but got the same answer from an agent in Canada. So on my arrival I went to Walmart and bought some beach item, only to find on my arrival at the unit that the condo had them. The unit had 4 boogie boards, 2 beach chairs, 1 beach mat, & a cooler.
All Vacasa would have had to do would have been to check with the condo owner, or the local Vacasa truck that was parked at Princeville shopping Center every day, or the unit cleaners. But neither of the two Vacasa agents I contacted did that; a systematic big company culture failure unfortunately.