Unfortunately We checked into an uncleaned room, the floor was filthy with dirt stains and hair all over , bathroom toilet hadn’t been wiped down the head board had stains as well as a few hairs in the sheets, bringing this to Shannon’s attention her initial offer was to send cleaners in the morning because the cleaner had kids but considering I paid for the room and paid a cleaning fee I just flew 6 hours and left my own kids to celebrate my anniversary I was unwilling to wait and asked for a refund & respectfully refused to wait until the next day. Shannon quickly arranged for cleaners to come within 15 mins and even offered wine which I refused also. I just wanted what I paid for. The cleaners upon arrival allowed me to point out all of my concerns and they cleaned them happily the cleaners were very sweet and the room looked and smelled great but upon them leaving I noticed the cleaner doing a last minute wipe down & wiped the toilet down then proceed to wiping the head board down on the bed with the same towel I quickly asked her to stop and reclean the headboard. She did but she didn’t see the issue with it as the toilet was now clean so wiping it then wiping another surface was fine .. luckily she just cleaned it because I don’t believe you should use the same towel to clean the toilet as you would any other surface in the room. The room itself was nice bed was comfortable shower was great location aside from The man beating on all of the doors for 3 hours screaming to be let in. We were afraid he was going to bust the door down , he ended up being the man who lived directly next door to the Airbnb which had us on edge the remainder of the stay and apparently it happens every now and again he gets drunk and locks himself out and goes crazy it was quite scary not feeling safe enough to open the door to leave and Shannon was unresponsive and does not provide info for security upon check in so we called the police twice after not hearing from her and even then it took them 30 minutes to come and retain him they claimed he was too aggressive for security to handle so don’t depend on that to keep you safe. Shannon did respond in the morning to let us know to call police in which we did but like I said they took 30 minutes and security ended up being no help at all It’s also really hot in the hotel and elevators but room a/c in room worked great.