Carol was wonderful, she responded quickly to all our messages and even allowed us to check in quite early. She came to see the we were settled in too. We got a last minute upgrade and the room was clean as expected and the showers were really cool. It was great to be so close to front street, 5 mins to get there but less to even closer shops and restaurants. This was especially great for the kids! There was a magnificent salt water (pretty sure) pool the had a view of the mountains and was not bothered by street noise at all. Our daughter thoroughly enjoyed a comfy poolside bed/cabana to enjoy reading. Otherwise it was a little dark being a condo and was in town so it wasn't a place for a long stay for us, sound, air, privacy reason etc... but if you want to be comfortable and quite quiet for an in town stay then this is great place! I don't know what other units Carol offers but ours was on the first floor of two which worked wonderfully because we had a lot of luggage to check in and out quickly and there was a door to the parking lot from the space that made it quick and easy. It was a lovely little condo complex in all with pathways and gardens and benches etc...geckos everywhere, so much fun every time we went out. The concierge was wonderful to chat with and made a dinner reservation for us, we saw her helping a lot of people out too. Thanks ladies!