Easy to contact, Very flexible and allowed me to change our dates after my work didn’t initially approve my initial Vacation date request… she sent directions a few days in advance on how to get in the unit. Very nice property manager on site if we needed anything while there, which we did (since we set off a floor water alarm in the bathroom after my kids took a shower and a wet bathing suit was near the floor alarm…and I had not yet read the information about the alarm…)