Pamela went above and beyond to help make our stay great! She had quick communication, provided clear directions, and made us feel at home from the moment we arrived. She valet parked our car, provided us coffee, washed our clothes, shared fresh lemons from her tree, and offered us a small parting gift. This was a great fit for us because we ate an early breakfast here, explored the island all day, and ate a simple dinner and enjoyed the hot tub at the condo in the early evening. We also had no problem respecting the rules of no smoking on the property and staying quiet after 8pm (since we went to bed early anyway). If you're looking for a home base to visit the crater or explore the east side of the island (I highly recommend the road away from Hana!), this is a great option. I would definitely stay here again.