There was a nice and informative welcome booklet when we arrived. A lady who works for the owner met us and gave us the key and opened the door. The place is nice, clean, no odors. The sofa bed is comfortable and the regular bed is decent. The place we got was not precisely the same as the place we originally saw online which, the owner said, had been booked, and he informed us this place was different but similar. The advertised place had a view of the water etc whereas the place we got did not have such a view unless you leaned over the balcony railing and craned your neck to see a tiny swatch of water. Location was excellent near the Royal Hawaiian hotel with free hula displays and near the beach, near expensive shops. With a day or so left, the owner asked or instructed us in every email and phone call to leave a 5 star rating. An email said a 4 star rating would be hurtful. Bit too much pressure and instruction. Ratings should be independent. I told the owner as much on check out day and said it was a great place but we should not be told how to give a rating. He was helpful throughout. I accidentally packed the welcome packet with magazines in my bag but kept him informed, Fedexed it to him, and he was okay with that. I apologized for any confusion. Overall, we loved the place. Internet worked. CNN did not come in - was fuzzy and no sound, but local channels etc. came in on TV. Towels were nice and broad and soft. Lobby of the building smells like fish due to restaurant on ground floor that must have poor ventilation but smell is not in the apartment we rented on 10th floor, very nice place. A bonus was free parking that was convenient in town where parking can be expensive.