I booked during COVID-19 on 3/15, Hawaii started to institute a quarantine and requested travelers to stay home so on 3/16 I responsibly requested a cancellation/refund. Duane didn't respond for a few days, and then finally stated he was unwilling to refund any money. Profiteering during a national crisis - not a great look! Everyone should know that Duane and Airbnb are a risky place to book when things go wrong - this is a business like any other, and should issue refunds like their hotel counterparts do.