I booked the Cozy and Quaint Hawaii Condo, Kona Mansions 110C to compete in the 2021 Ironman World Championship on July 29th (the same day I found out I qualified). There was hardly any availability so I had to book this unit. Prices in that area for the race are on average double for those dates. On August 19th I was notified that the race had to be rescheduled to February 5th and I asked the host CB Islander (Coldwell Banker) to have my days moved to January 29th-February through the 8th. The dates were blocked out so I could not move even if they agreed. On August 23, Gov. David Ige called upon Hawaii residents and visitors to delay all non-essential travel through the end of October 2021 due to the recent, accelerated surge in COVID-19 cases that is now overburdening the state’s health care facilities and resources. On September 2nd, Covid cases were rising and I asked for a refund but was told no because it was not an Official Shutdown / binding policy. However, if Airbnb ok’d the dates changes, they would accept them. On September 20th, I asked to move the dates to open days in July and I was declined by the host because they said it was too close to my check-in dates.
I have also been a host and understand that the host has a lot of power and can refund/partial refund/move dates if they want to. I have always worked with my guests to try to make them happy so they come back and I get good reviews. That is not the case for CB Islander. So much for the Aloha Spirit from CB Islander, I won’t be back.