The host was there when we said we would arrive. She was very friendly and explained the details of the accomodation well. The house was even better than we thought it would be. We really enjoyed the experience of the jungle shower! The neighborhood was pleasant and the house itself was super private. We felt at home rather than like we were stuck in a commercial tourist trap. We would highly recommend this place to singles or couples looking for a wonderful place to stay while visiting the Puna/Hilo region. One note: The roads are private and not all well maintained....pay attention to the hosts' directions and NOT GPS! Unless you want an adventure in potholes and puddles. And a note to nature-lovers, great birding right from the porch!