I'll start with the positives. It's a good resort, good location, the unit has lovely views. On some days we saw rainbows while having breakfast. The property also good activities through the week and the pool isn't terribly busy like some of the other neighboring resorts. The space in the unit was good for two people.
Now on to the details of what you should be cautious of while booking this particular unit and Vacasa Hawaii. They really need to improve communication, cleanliness and accuracy of the listing. We took a risk in booking this as there were no other reviews but we trusted vacasa - it did not work.
1. Vacasa on chat did not address any of the concerns - they have different people responding every time someone replies, even if it's the same conversation and they'll keep saying a local agent will contact you but nobody does. We had to drive down to a vacasa physical location realty office to get hold of anyone who could help us. And then keep following up on email threads to get any response. They addressed two out of three issues finally but the thread is still open.
2. The house was dusty and we found some hair strands on bed.
3. We thought we were in a different unit because the actual unit did not look anything like photos posted here.
4. There was a surprise hidden resort fees which was not mentioned in the listing. Vacasa addressed this but it just sours the whole experience.
We have stayed in vacasa properties before and this was a very unpleasant experience with services. Great resort though and we'd happily stay in another unit at the same property.