The location was great. The room was good - tiny bathroom, but comfortable enough for two people (4 adults would feel cramped). I wished we had more bathroom supplies - we were only given one tiny travel sized shampoo, conditioner, and body wash for an entire week for the two of us, definitely pack your own for backup. We had plenty of bathroom towels, but only 4 beach towels?
Our TV wasn’t working which wasn’t too bad, but it would’ve been nice to relax and watch TV when we’re getting ready or resting. Ashley DM’d me about it two days before our arrival and said that someone could come fix it during our stay there but we didn’t want to waste our time waiting in the room for a repairman. The other option provided to us was that she could cancel our stay and we could find other accommodations but that wasn’t feasible considering we were boarding our flight by the time we received full details about what was going on. (Communications in general were okay, replies were generally not “within the hour” as Airbnb suggests.) It doesn’t look like we got any compensation for the broken TV.
Do not count on the parking at the hotel, there are only 10 spaces which must be reserved ahead of time. It would’ve been nice to know about this so we could actually reserve the spaces. We were told that we could park at the hotel next door which had more spaces, but when we called, they said that they don’t allow parking for non-hotel guests. (But take a look at the reviews for parking there (Pacific Monarch).) Anyways, we ended up parking 5 mins away at the Waikiki Banyan and one night at the Marriott because the Waikiki Banyan was full.
The hotel front desk didn’t seem very friendly and certain employees were only halfway helpful. We would stay elsewhere next time we visit Hawaii.