We were sent through the run around trying to get in touch with a manager about our reservation. We were told by multiple managers that we would receive a call back same day and not once did a manager call back. We ended sitting on hold for over an hour to speak to a 4th manager the 4th day straight and was finally told a General manager would call us back about our grievances. That was 7 days ago. We have given up hope of solving anything with Vacasa and strongly suggest you book elsewhere!