I do NOT recommend staying with Vacasa, stick with regular Airbnb hosts so you don't have to deal with this terrible company. When we checked in everything seemed fine until we had issues with the shower. We called Vacasa and the customer service rep clearly did not care about helping us and would only say the "local" team would come assist and call. She refused to help with anything else. Why bother having a customer service team if you aren't going to help or can't help the people staying at your Airbnb? Another point on why your regular Airbnb hosts will do a better job helping you than a large company like Vacrapa. Well the local team did call....ON OUR LAST DAY. If we didn't find help outside the customer service team we would have gone 3 days without a proper shower. Also one of the towels was also filthy, you can see the stains of someone's hand on it, they had cups and plates available for use as well under the tv stand but they clearly don't replace or change them as its leftover from what other guests have used. The best part is that there is a door that leads to another rental apartment across from the bathroom. This door is supposed to be locked on our side and in reality should be locked on both sides to prevent either party from going into each other's place. However on the other side, it can be unlocked and if there was someone living/renting there, they can easily open the door and come into your airbnb. There is nothing stopping them other than a sign that says please do not open as it is another rental unit. Only reason we found out is because it was left unlocked which means someone had unlocked it from that side to look into the room we were staying in! We had to place a table infront of that door with our luggages on top as we did not feel secure or safe with a door someone can easily open and with no ability to lock it.