I had requested to extend our stay early in advance, which was quickly approved, thank you.
I realized that our flight back home was an overnight flight, which meant that we didn't need that extra day (flight was Thursday evening, reservation made through Friday).
Upon request for cancelation of that day, it was denied (12 days prior to that date change). I mentioned that it was because of our overnight flight and requested the change again. The change was denied again and Maureen stated that people don't make travel plans to Hawaii this late, and that staffing changes need to be made 10-14 days in advance. Since it was 12 days in advance, I requested the change again, which was denied, again. No problem.
A few days prior to check in I was trying to find the check-in process through email. I was meant to receive info before the booking. Nothing. We arrived at the place after a long day. Still, no instructions on check-in...
We see a note outside suggesting to ring the doorbell... No response. The note also has login instructions to wifi, and suggests we check our email for the instructions to checking in. Although my cell network was fine, I log in to their wifi to see if that will enable the email to be sent to me. Still, no instructions.
I check all correspondence to see if I have missed anything. I find nothing. I call to ask Maureen how to get to the room. When she picks up, she asks if I can send my, and my girlfriend's, CDC covid19 vaccination cards via text, then she will send the check-in email. I responded by asking if it was necessary since we've already been on the island a few days and gone through the screening process to enter the island which includes negative covid test results to get in. She insists none the less. We get off the phone. This requirement of Maureen's was never asked for. Thankfully both my girlfriend and I packed them, as the state of Hawaii does not recognize out of State vaccination cards as reason to avoid quarantine and nearly left them behind.
After taking the photo of the CDC cards and texting the photo to her, she sends the email which includes the instructions. She calls immediately to tell me the code, as it's buried within the lengthy email. Thank you.
It took about 30 minutes until we got inside.
We were in Hawaii for a friend's wedding. I would not recommend this particular room for two people who may have a lot of luggage for a wedding. Walking space is limited, especially between the foot of the bed and the wall, sometimes requiring to crawl over the bed to get to the bathroom if my partner was using her suitcase.
The last couple days before we checked out, we stayed at the venue of the wedding, in Lahaina.
Thursday arrives, and it is our last day on the island (as a reminder, our airbnb is still under reservation through Friday morning at 10am, as our multiple requests to change it were denied). Our flight was at 8:30pm, which gave us nearly a full day before we had to return the rental car (2 min walk from the Wailuku place) and catch a lift to the airport. We grab some take out dinner at Ichiban Okazuya, which is near the car rental and the Wailuku house. Since Ichiban is take-out only, we wanted to enjoy our last meal on the island and relax a little bit at the Wailuku house before we had to return the car and catch our ride.
We pull in, bring our bags out of the car and by the entrance, and go upstairs and start enjoying our dinner. Within one minute after pulling into the driveway, Maureen sends us this message:
Aloha Andrew,
You have been checked out with the key and all the beach towels (4).
end of message.
Maureen was inflexible with our reservation, rude to us during check-in, and accused us of "stealing" items 18 hours before our expected check-out time. There are so many welcoming accommodations on Maui; don't waste your time with this one. This added a level of stress and anxiety to a, otherwise, wonderful trip.