Claire was very welcoming and responsive. The location was great for us. It was about 10mins from the start to the road of Hana. 45mins to Lahaina though. The main concerns were cleanliness and the toilet problems. For such a high nightly rate and high cleaning fee for a studio, I wouldn't have expected to find hair on the toilet seat and spider webs with a spider above the shower. The toilet seat is small and overflowed, unfortunately. Claire and Billy know about the toilet overflowing as they ask you to flush the toilet twice in the instructions provided inside the unit. The toilet actually overflowed the second time I flushed and it was definitely not something I would have expected to deal with for the price. The toilet paper is thick and doesn't leave you feeling clean, unfortunately. This Airbnb would benefit from a larger toilet and a different brand of toilet paper. Unclear why they have not addressed this known issue and replaced the toilet / paper. Unfortunate for the price.