This is my first time I came across airbnb host who is lack sincerity. I got a very disappointing experience.
I booked for 2 nights(June 23 and June 24). When my husband and I arrived there, we were told by the host "the cabin you booked are not ready". Then we got different cabin. Cabin #2 instead of cabin #1 which the host also listed on Airbnb with different prices and interior. I was already uncomfortable with the change. I checked all listed cabins from same host on the airbnb app before I booked and chose cabin #1 because I had a good impression of cabin #1 but not others. If the host let me know in advance that they cannot get the cabin which I booked won't be ready, I would cancel my booking when the cancellation fee was still free. But I was informed when we arrived on site. It was already at 5:15pm and seemed like we had no other choices. We went in the cabin #2, then we got bitten many times by mosquitos within 1 hour after we checked in and could not close any windows with no net. My husband went to see the host to ask for some help. He was told that it is natural having many mosquitos in jangle. Then he got no help. The host said "You paid only $20 per night. what do you expect? Next time, go to Hilton". We paid $91.63 for 2 nights include other fees, not $20 per night. We could not accept the change and disrespectful attitude of the host, so we left the site 1 hour after we arrived.
I expect the host full refund for 2 nights since we left their cabin in short time. I texted the host and I got a message "
sorry for the inconvenience just call airbnb , I apologize".
Then, I requested the host for refund through airbnb. Since then, the host ignored both my request and text. What was their apology for? No honesty and hospitality. My husband & I found another host's home after we left the cabin. It was much nicer and I paid about the same. I hope this host will have more consideration for their future guests, so that they won't get disappointed like I did.