Kristie was very responsive to anything we needed. Our first night there we had to switch propane tanks and the next morning Kristie messaged us to check in on us. She knew the rainfall was less than normal and advised she would send her handyman out to fill the water and propane tank. This was done in the same afternoon so we were good to go for the remaining week. The shower is tricky to operate and that is my only issue. She did give instructions on how to use it, however, I couldn't get the hang of it. The guidebook she left with all the places to see and eat at was very useful as well. We visited most of the places she had listed as well as some of our own. Kristie was very accommodating!