Tiare was great very helpful and always responsive and easy to contact. The unit was clean and well equipped with everything you will need for a stay. The only negative was the window frame is broken allowing air to leak in and make noise when the wind blew. I would still recommend this unit since the positives are many. My wife uses a wheelchair and the tub had bars to assist people getting in and out of the tub. The view is great you can the beach from the lanai and the mountains from the room. Nice to have parking that close to Waikiki and very secure. Overall a nice place to stay.