Viktoria's rental company Sunny Maui Vacations went out of their way to make sure they were communicating well with me. They even have a concierge service which I think is very nice. Check in and out was a breeze, and the location is great if you want to spend all day on the beach (which is what I wanted to do!). The lanai is wonderful for drinking morning hot drinks and listening to the birds. However, I do think this place needs some upgrades as its a bit run down. The mattress needs to be replaced as it has broken springs. They put a foam pad on top but that can't hide a broken mattress. It should just be replaced. The carpet in the bedroom is also just too old and dingy and should also be replaced. The toilet runs, some windows don't open, there is no AC in the bedroom, and the dishwasher may be broken. The worst part is that the water tastes terrible and there is no water filter. PLEASE get this place a water filter! It really won't take much to turn this place around and I hope they do before you stay here!