Jan 30th (check-in day)
To property management: Here are a few concerns that will need to be rectified immediately (by tomorrow/Friday Jan 31st 2020)
1. The house has a very unpleasant odor, most noticeable on the ground floor. We discovered this is from the refrigerator.
2. The ground floor “1 king room” does not have an en-suite bath. You have to leave the room, walk into the corridor leading to the kitchen to enter the shared restroom. Note: after I advised Equity they corrected their online info.
3. The tenant registration form provided multiple times was not accurate. Please use the most current version.
Jan 31st
To management: We had more of an opportunity to explore the property today... Attached are some additional concerns:
Outdoor bathroom is unsanitary (hair/debris).
Samsung Tablet was found, at first I was not sure if it was broken due to the crack or just low on power, it accepts a charge. We used our own charger. Alas, it is not configured and will not function/not allow you to activate the speed home functions (pool lights & streaming).
Downstairs shared bathroom/shower head has black mold, mildew and scale on it.
Upstairs queen bedroom/end of hall clearly has a really bad odor. A day did not make a difference. It still smells.
Master Bedroom - upstairs bed linens have blood stains.
Bath Towels are discolored and spotted with makeup.
Kitchen cutlery bin has debris and residue in it. Ceiling fan dusty. We’ve cleaned all of the glasses and silver before we use them.
1st impression is that the home lacks attention to basic details with many cleanliness and sanitation issues.
Feb 3rd
(After four nights of the above):
Equity sent cleaners to address some of the cleaning deficiencies. Most were not rectified during our 9 night stay.
Feb 4th
Equity advised they would be willing to refund half (their quote $350.00) of the cleaning fee but not address the online inaccuracies with bedroom/bathroom descriptions as “nobody else complained”.