We were very excited to stay at the Lava Sanctuary, yet our expectations were far from met. Upon arrival, we discovered that not only the sponge in the sink and toaster oven were filthy, but that the stench of incense was so heavy we had no choice but to stay in our car. Jade also never disclosed that there was another man staying next to us, which caught us off guard. All that Jade told us was that there would be her and her female team there, so we were very alarmed when a strange man pulled into the driveway at night. After we reached out to address our concerns, she responded with false pictures of the room and claimed that we left cigarette butts and food, which is a complete lie. We also tried calling her to talk about the issue more clearly, but she was incredibly rude and hung up, telling us to not call her. The amount of unprofessionalism and deception was shocking. Jade showed an utter lack of aloha spirit and kindness which she claims to tout, and left a bad taste in our mouths about Hilo. The only saving grace was the partial refund for one of the nights we booked and didn’t stay.