Holly was a gracious host and very responsive to any questions/requests. Since we were moving over from another condo in the same building, I asked Holly if we could drop off our luggage before check-in and she was very accommodating. The condo itself was clean and well stocked with everything we needed. The outdoor dining set was spacious and the recliners were so comfy I was tempted to sleep outside! We enjoyed eating all our meals on the lanai and spotting turtles with the incredible ocean view. When we did want to relax inside, the tv/cable was great as well. The cable wasn't working at first, but a quick cable box restart fixed that so I didn't even need to contact Holly. The living room A/C was so powerful that we only needed to turn it on for a short time to cool down the space. The second bedroom did get a bit stuffy with no A/C, but with the fan going, we didn't have any problems sleeping. Lastly, the pool and hot tub were great and never too crowded. The complex doesn't have much of a beach, but exploring the tide pools out front was fun. All in all, we loved the condo and will definitely consider staying again next time we visit the big island!