We were happy with the condo. There was plenty of room for 3 kids and 3 adults (approved by the host). The condo was very clean and organized. The view was amazing. The condo was close to the airport, which was a main factor when we selected this property. The host’s communications were a little much regarding the constant requests as to when we would arrive and check out.
At the end of our stay, we experienced a building maintenance problem (clogged toilet), which the host tried to charge us $1,350 to replace the entire toilet. Perhaps the unit or the building isn’t designed to have constant turnaround of multi-party guests? The 3 water sensors in the bathroom and warped floor near then bathroom are indications of previous plumbing issues.
When the host tried to invoice us for a toilet replacement, he provided a picture of the toilet successfully being snaked and no receipt of the cost or estimate was provided for the repair. A later review mentioned 4 different plumbers coming out to the property. This whole situation was very suspect.
Just a warning about Airbnb (not the host or condo), the resolution process Airbnb implements is not guest friendly and is very host biased. Thankfully, we contacted Airbnb Support and they helped direct the host to Airbnb’s program that helps pay for these type of maintenance issues where the guest did not cause damage to the host’s property.
We expect the host to respond to this review publicly, as we saw in the review from the person who stayed after us. It’s unfortunate, Airbnb does not let guests respond to the comments.
We’ve used another home rental service similar to Airbnb many times in the past. We will not use Airbnb in the future based on this one experience.