Stephen was very communicative. He answered the phone immediately when I called him. The A/C wasn't working in one of the bedrooms which was only an issue one night when it had just rained and was very humid. After that the lovely trade winds cooled us and we didn't need the A/C. The condo is on the fourth floor and there is an elevator. The lanai is on the small side. I was under the impression that the sunset was visible from the lanai and it probably is in the summer but we had to leave the condo and go outside to see it this time of year (December) Of course the Maui sunset is magnificent and worth leaving the condo for. The condo is in a quiet part of Kihie, not in the middle of the busy downtown area which I enjoyed and quiet hours started at 10pm. Not far from a lot of gorgeous beaches, restaurants and grocery stores. The laundry room was on the floor above and by using an app to pay made it very simple, even for this dinosaur. The pool was lovely and clean. While there I NEVER saw any bugs at all, in or around the condo. There were four of us and it was great having two bathrooms. The condo is not big but good for our needs. We cooked a few nights and the kitchen was fully stocked. Also beach chairs, snorkel gear, boogie boards, beach towels, cooler, etc. All you need is a bathing suit and reef friendly sunscreen.