We did not meet Teddy but that was likely on our end that I didn't ever need to reach out to him. The information up front was easy to understand and helpful for getting settled into the condo. The place was clean upon arrival and we were really impressed. We were worried about not having AC but leaving patio door open worked great to keep it cool. The location was nice for getting to beaches and restaurants in Hanalei and the surrounding area. Access to a few beaches and Queens bath were within walking distance. The fridge and kitchen area came in handy for storing food. The back patio was great for relaxing. The beach chairs and snorkel gear provided were great.