Rachaelle's place is beautiful and very comfortable. While a little removed from Hilo (30-45 minutes drive), there is a smaller town nearby with great food, and the ocean location/view is unmatched. We ran into a few issues, including that the shower and master ceiling fans were not working. Communications were Rachaelle were OK - we would have appreciated advance notice the shower was broken by previous guests, and wish that Rachaelle was more immediately available by phone and text (not just via the app), and that she would have proactively kept us updated about the shower situation. Ultimately we were able to figure out an alternative solution (showering at the neighboring properties when empty), and the host was apologetic and accommodating.