We had a terrific stay at Elisa's place. The apartment is very clean and has everything you need. It was easy to communicate with Elisa and she even went out of her way to borrow a pack n play for our baby. She also provided tropical fruit, fresh flowers and some basics like coffee and cream. Hilo is a great base for exploring Volcano National Park and other sights in the area; more to see/do than in Volcano for example. The apartment is about a 20 min walk from downtown (although it can be a hot walk). Just so future guests know, there is no dishwasher, and we found that the pull-out couch in the living room didn't work for 2 adults (1 adult or maybe 2 kids would be fine).