I’m not sure where to start with this review. I booked this place for my family of 5 to stay in the North Shore for a few days. I spent almost $2,000 for 3 days and left feeling frustrated. I rated the property a 3 due to location and size alone.
I will say the location is fantastic. You are near Turtle Bay resort and a short walk to the ocean and Lei Leis restaurant. The unit sits on a closed golf course. So the entire back yard is basically wide open - perfect for kids to run and play.
The property itself is older - which I didn’t mind. However, the condition of this specific unit caused frustration from the moment I walked in the door. The walls were dingy, dirty, and beat up. The baseboards were the same. The upstairs bedroom door had a hole in it. The master closet door was missing. The light in the living room didn’t work. The hot water lasted maybe 10 minutes. We had a roach crawling on our food on the kitchen table not long after being there. The list goes on. The space was large for our family of 5 - but the place was clearly worn down and not well maintained.
I reached out to Airbnb and the owner to make my complaints known. I told them that the unit did not match the description on the Airbnb site and requested to be moved to another unit or to receive a refund. The owner just replied and assured me the unit had been cleaned and that there were some upgrades. Airbnb took so long to even respond, and then they kept shuffling me around to new support specialists.
In the end I could not reach a resolution before the end of the stay, so we had to stay in the unit - I had paid for it. I requested a major refund for feeling mislead. Airbnb told me that since I stayed the entire trip and didn’t move to a new unit that the best they could do was give me a little over $200 back. I was extremely frustrated because I did my part of raising concerns on day one.
I am not writing to bash this place. I just want other potential renters to know what to expect with this unit. The location is great. The property itself has character. But just know the unit is not as clean and well kept as the description or the pictures indicate. I don’t want anyone else to feel as frustrated as I did after spending $2,000 on a place - that’s a lot of money. For that kind of money I honestly expected a much nicer experience.