Claudia’s property manager was responsive to messages/needs. One major issue I had was during check in. The room was not ready at all. We checked in late as well (~6pm). Our arrival was confirmed the day before. That was the major inconvenience since we just landed and had formal dinner reservations. However she was attentive of this matter. Our room was ready at 9pm. Not sure what happened, maybe a lack of communication? . Otherwise she was nice. responsive and honest.