The hosts get an A for customer service. Our flight leaving the island was in the evening. There was not another tenant checking in on our departure day, so the hosts allowed us a very late checkout at no additional charge. Also, there was a minor hiccup with our check-in. The hosts immediately rectified the situation, and offered a partial credit.
Many of the furnishings in the unit are new. We found the couches and the bed comfortable. We also appreciated the ocean view from the small lanai. The hosts provide boogie boards, bamboo beach mats, beach towels, chairs, and snorkel gear. The location is very convenient for visits to Hanalei and other North Shore spots.