We never saw the person, Joe, that was suppose to be there when we arrived. They were on the other side of the island when we called them because our door code didn't work upon arrival.

Kieth wanted my credit card info so I could pay the taxes when I got in. I told him I wouldn't just give my credit card info to him. I told him I'd mail him a check or pay via airbnb, paypal, or venmo. I thought it was weird that he wanted my credit card info outside of Airbnb. He still hasn't given me a way to pay the taxes.

The unit was NOT clean when we arrived. The toilets were discussing. There were rings of crud in the bowls. It looked like nobody had cleaned the condo for months. Kieth claimed the place had just been cleaned and Joe told me the toilet rings were due to old pipes backing up, but that seems highly unlikely to me. I wiped down one of the toilets and sure enough, it was just dirty. Besides the toilets, the floors weren't clean (items we've put down had dust/grime all over them when we picked them up), surfaces were dusty, there were cockroaches and lots of little bugs, and we found a really gross moldy fruit juice container under the sink. It doesn't seem like anyone is actually cleaning this place on a regular basis, but rather someone just makes the beds and puts out fresh towels. Additionally, the blinds don't open/close properly (they slide but don't fully rotate) and a few of the slats are missing which met the neighbors could see into the living room. I'm not one to get hung up on things, as we've come to Hawaii to relax and not inspect a condo, but things were noticeably dirty. It's not fun when the first thing you have to do in Maui is clean a toilet. I told Kieth about all of this and he did take $100 off the cleaning fee, but I thought he should have offered to send someone to clean the place. Or, how about discounting the whole cleaning fee, since the place wasn't clean? This is why I'm starting to question why I use AirBnb. It just doesn't seem like you get the same quality control as a hotel.

The location is great though, and if the place were cleaner we wouldn't have any complaints.