This is a mixed review.
First the positive, Ann was accommodating with last minute reservations and had been communicative during the stay. The place was cozy, great lanai, and location is awesome.
I had several issues that arose the first day that ultimately made me feel too uncomfortable to stay. There was a COVID case in the complex, the TV wasn’t working, there was a cockroach. I brought these issues up to Ann on my second day, she had relayed they knew of the COVID case (that was being handled by health authorities appropriately), they knew the TV wasn’t functioning properly, and that they were unaware of any insect issues.
My issue was mostly the handling of the issues brought up. The description should absolutely reflect any known knowledge of COVID cases within the complex. It is a guests right to determine if it is worth the health risk. Despite everything being done by health officials, I am not guaranteed there is absolutely no increased risk of infection. The TV issue was not included in the description either.
After relating that I’d like to leave, no offer was made to refund my money. She did offer to correct the description on the website. After checking out, Ann contacted me to see if I’d check out in my end. I didn’t get around to it until discussing the case with AirBnB. I was told by them that had I done that, then there would be no possibility of a refund. It’s unclear if she had this knowledge prior.
Fortunately, I was able to receive a partial refund. But, I’m dismayed by the hosts handling of this circumstance. I find it deplorable that this is a way to treat guests. I’d hope a hosts priority would be at the very least their guests safety and mutual respect.
Again this is only one experience, so it should not be taken as an absolute.