I did not get a chance to meet Margaret or Julie, but the maintenance staff were very friendly and helpful. We loved the decor both inside and outside of our rental. The peacefulness was off the charts as we never heard a sound from any of the other rental units that we think were all full. The bikes that we used several times for trips along the shoreline trail were as fun as advertised. If you're looking for glitz and tourist glamor, this place is probably not for you. If you're looking for beauty off the beaten path then you've come to the right place. This place is a well kept secret and we will definitely come back when we get the opportunity.