The description of the property is valid. However my vacation turned out to be lock in scary situation. I tried to reach out to Crystal for two days. I didn't know, possibly they do not respond during the weekend. The condo has a front office with select business hours. After hours, the condo has a front security guard. Upon check in they give you rules and regulations regarding the property and instructions on how to buzz in your food or grocery deliveries through the 2nd glass entrance. You get a room card and a key fob that you can need to have with you in order to enter through the lobby, all entries, and to accessthe elevator. Without it, you can not access to elevator.
Went to the room on the 4th floor. Was nice and clean. Has cosmetic issues, but not devastating. Bathroom has slow draining. My issues started the next day. We went down to the beach. You can exit out the back and beach is right there. Loved that. You can pay to reserve beach chairs etc on the beach at a small stand. After returning from just checking out the surroundings, I couldn't get back into the condo. For some reason the key card didn't work. I tried calling the office but they left for the day. You have no idea the freaking out I experienced because I had 3 kids staring at me, one had to go potty! I kept trying to slide the card key multiple times. After 10 minutes, I went down to securityand he was busy getting two guys arrested. I went back up because I was in a panic. I tried again and red lights. I kept trying for another 5 minutes in different angles and speeds. Finally it opened. OMG!!!
Early morning I, had to leave early because we had breakfast reservations. After we ate, I contacted the front and they said I probably demagnetized the car by putting it close to my cell phone. I didn't because I have a wallet I put the key card in. It was never by my phone. They said sorry and made me a new card key set. I picked them up on my way back. I went up to use them. SAME ISSUE! These are supposed to be new keys. I ran back down, but they closed! They close earlier on weekend. So there I was locked out again. I did the same thing. Crossing my fingers to hopefully gain enterance. People across the condo can totally see me and they felt so bad for me and my kids. After 1 hour of me and random Strangers passing by offering assistance, we all tried with no luck. Finally my youngest tried and it opened!!!! We stayed in the rest of the day. I had to cancel our vacation plans for the rest of the day because I was afraid we won't be so lucky next time. Then kids got hungry. Im on vacation, I don't want to cook, plus we had no groceries to cook. We had plans to go out, not stay in. I had no choice but to door dash. When door dash came. The security guard wouldn't let him deliver to our door. We HAD to go down to the front to retrieve it. Insane!!! I called the security and read him the rules and told him Im allowed to buzz in food delivery. He said I'm wrong and his rules are NO! I HAVE 3 YOUNG KIDS. AND A FREAKING DOOR THAT LOCKS ME OUT. HE KNEW THAT. STILL DENIED THE DELIVERY. SO Upsetting. I messaged Crystal and no response. I even messaged Airbnb customer service and NO RESPONSE. Sadly I left the door wide open, dragged all the kids down to get the food. Next morning I had to cancel my morning plans again to deal with front office. They finally came up with New Keys saying I keep demagnetizing everything. He came up and tried it on the door himself, with his set jey card. BIG RED LIGHT! He fiddled with it for 30 minutes and it opened for him. I told him this is not fair I have canceled lots of vacation plans because of this door. Also, I tokd him about Vincent the security guard. He seemed shocked. He said, thats not right you are allowed food delivery and groceries delivered to door. He said he will go make new keys again. Waiting all day, to find out his new key has same issue. Finally they said next day someonewill come to change batteries on door. Another day canceled. Vacation - nothing. Ended up staying indoors because I was afraid to be locked out. Because I was indoors bored out of my mind, and kids cried so much. I had to keep busy. So I cleaned and did laundry. I literally cleaned someone's entire condo when I was supposed to be enjoying Hawaii. I had nothing to do, but clean! Because I was stuck there, I was able to notice everything. Every crack, hole, ant, bug, spider, even was able to time the sink draining. Well, I had nothing else to do! Crystal still hasn't replied. Airbnb replied with a thank you note for contacting them. That's it. Next day handyman came and spent good hour trying to clean the motor and replace battery. He tried with A NEW set of keys SAME THING! UGH! THERE GOES MY VACATION. IT SAD BCS SO MUCH MONEY WAS PAID FOR AIR AND TRAVEL- NO ONE WILL COMPENSATE THAT. What was supposed to be a nice hawaiian family trip, turned into a lock down type. I essentially paid to go on lock down. I messaged Crystal to ask for cancelation, but she still hasn't replied. She didn't reply till the following Monday evening. Im supposed to leave on Tuesday. She apologized for not responding. I was a. It mean in my last messages to her because I