Karen's apartment is well-located if you have a car to get around (as I assume most visitors need in Maui). We didn't spend much time in the apartment, as we were off galavanting and visiting family. It was clean and had enough amenities to suit our needs. Karen provided many towels which was great for the beach and did have some snorkel equipment (though most was broken) and a few other useful beach items. The negative side of my experience stems from after our stay when Karen insisted we had damaged a comforter and demanded fees not just to replace it, but to reimburse her for what she paid her maid to clean it, as well as shipping fees for a replacement as Karen appears to live in California. Karen uses a maid service to clean between guests and it appears she concluded this via maid report. While I am certain we were not the ones who did the damage, I offered to pay for a majority of the cost of a new comforter for the sake of harmony. Karen responded to this by countering with an even higher demand of money, which I was very surprised by. I ended up requesting Airbnb settle the dispute, which resulted in us giving Karen much less than she asked. While I accept that these little things happen from time to time, I was very put off by the way the conflict was resolved. In the future, I will be more careful in who I choose to stay with, preferably someone who actually lives in the area of the property they are offering, and who takes a less amateur approach to hosting and a more cooperation-oriented approach to conflict resolution.