We didn't realize the place had 3 sets of stairs. Lani did include this in her listing info but I missed it! I had recent surgery so the stairs seemed like a lot so we had to cancel with Lani the day of check in. Place looked amazing and we wish we could have stayed there! Lani was responsive and though we cancelled last minute, she offered a refund if she got any last minute bookings for the same time we were supposed to be there which was much appreciated. She always responded quickly whenever we had any questions.