Mick was super responsive! It was a wonderful stay! Loved going into the pool/jacuzzi after a long day of hiking and walking around. The service at the hotel is terrific! They give you a phone number to text if you need things such as extra pillows or towels. Do note that you have to pay a daily occupancy fee that's not covered by what you pay on Airbnb. Washer + Dryer are available but they are coin-operated. There is laundry detergent available in the room though! Overall, we felt pretty spoiled staying here and would love to return in the future!