First of all, the host did not let my sister (who btw, flew all the way to Australia and waited in the lobby for a good 2 hours) to check in early, saying the housekeeper is still “cleaning”. Given that their check out was 11am and check in was 3pm, I think 4 hours is just but enought for them to clean the unit. So we agreed. We said we’ll just let my jet-lagged, tired from the flight, sister wait in the lobby until they finish. I kept communicating with the Host and they did not even gaver the key cards to my sister until 40minutes past 3pm.
Still, we let this pass. Later on, my sister told me that the “beds” that they were saying in the description, was apparently FOLDING BEDS. Take note, they are RUSTED AND UNSTABLE FOLDING BEDS!!! When my sister tried laying on one, the bed snapped in the middle leaving my sister sandwiched in between the thin mattress and the folding bed and fell on the floor. Take not, my sister weighs just 50lbs. The other three beds are all the same folding beds that are crowded in one single room, leaving us very limeted space to walk through. The only “NORMAL BED” that they have is the one in the master’s bedroom where my other sister’s family, including a baby, stayed.
When we arrived, my mom tried sitting in one of the dining chairs and the leg and the top portion of the chair broke. My mom fell and hit her head to the corner kitchen counter, hit her hips and her right wrist which she got injured. They good thing, me and my sisters are nurses, so we did first aid. My sister’s husband was a doctor of PT so he splinted my mom’s hand right away since it swelled. I immediately reported the incident to airbnb and the host and the host did not even bother checkin up on my mom. I told her the detailed event and all she said was she’s sorry it happened. And in exchange, she even tried to CHARGE US FOR THE BROKEN CHAIR!! I learned this a day after we checked out that she is requesting an extra charge so I immediately answered airbnb and declined her request.
Some other few things to consider, the shower in the bathroom floods, the AC is very noisy it didnt let us sleep well, the washer and dryer are very old and rusted and noisy as well, and the floors are uneven making us trip.
We stayed at the unit just because they have already charged my card a good almost $2600! And they wont let cancelations. But if given a chance, we whould have stayed in one of the hotels by the beach. Then we could have had better beds, and rested well.
For those who are considering this airbnb, I would think twice and read all the comments carefully and not be decieved by pictures. Coz thats what happened to us. We thought its nice to have a great view to wake up on. But if its my family’s safety that’s at stake, i could have gotten to a hotel.