After this stay, Airbnb won’t be my top choice for a trip. Our stay there was terrible. Plz read thru!!
1. Cleanness is very doubtful
We came at late Oct and kept all windows/door shut. But there is flies coming constantly from the drain of bathroom. After just one night there’s at least 30+ flies on the bathroom counter and wall. It’s horrible, u won’t wanna spend a second there.
2. Terrible community management and zero sound proof
We were lucky that for the first night of our lovely vacation, we are given the chance to appreciate the loud music and lousy talks/shots from the neighbors until 1am in the midnight. Such a chill atmosphere to keep you stay up all night and have to re-plan for next day. The fact is each two units of this host is built together and sharing the same wall.
I’ve reached out to the host as well as Airbnb customer service after 10pm that day, as it should already be quiet hour.
However, the host just said he would let property manager know and talk to the guest next door. But apparently it doesn’t work. The host stoped to respond after I expressed that we wanna leave immediately and get refund for the rest of nights.
Airbnb customer service isn’t big help at first as well. I reached out to multiple customer service(the technical support su*ks) and communicate till the party ended, the answer that night is that they can only refund 10% of the first night but not the rest, and we have to continue our stay here:) How generous are they to patch up our lovely vacation in this gesture!!
Eventually after nearly no sleep of the first night, in the early morning I wrote a twit*er with the videos and pictures sharing my experiences. Finally I got another round of call from Airbnb and they eventually agreed to refund the rest nights so we can checkout immediately.