Brand new washing machine, dryer and AC unit. They were fantastic to communicate with! Quick responses and when there was a tsunami warning they emailed me about it with precautions and tips. Also had a great visitors guide I saved for our next trip. This unit was further from the beach than expected from the pictures, but was really close to the pool and grilling area. Also, Any smokers be ready to walk a bit of a distance from the room to an area in the parking lot that is not well lit at night.