No issues with check-in and check-out. Brenda is very responsive and will help you if you need anything. The only concern is that the building requires you to register with security and they take copies of your id and vaccination card and require you to provide an emergency contact (different for every person??). The apartment itself is everything you would expect from a vacation rental. Appliances are quite old, but in a good condition. The place was clean. 2 balconies are a great bonus! The location is great- very close to Waikiki Beach and other downtown attractions.