I have been using Airbnb for over 10 years all over the world.
This is the first time EVER.
We were expected to wash linens and towels with a $150 cleaning fee.
You will be responsible for doing all the laundry: linens and towels before check out per check out procedure that was not noted in listing. Never discussed in the multiple discussions prior visit.
Really ruined a day of our vacation as it was a small capacity machine and took all day. I booked this stay for my parents who are over 60 and they would have not stayed here for that reason.
My other complaint which wasn’t a big deal initially but then became annoying. The dishwasher was out of service and notified day of arrival. Became annoying when I received an text from the owner notifying me there will be a repair person to fix at 8:30 AM without other information. In my experience you don’t want to leave a stranger for several hours with your valuables or be on the repair person schedule during your $2000 stay vacation. Host accepted our decline for repair as replied this was during our vacation with her reply that they were booked for 3 months solid and this needed to be fixed. So in other words their profits are more important than your stay experience.
Outside of these 2 complaints. The outdated condo was clean and comfortable to stay for your Hawaii vacation. If this is your first time you will enjoy being beachfront and host will be helpful with recommendations. But note it is 45 minute minimum drive to really get anywhere outside of the westside of the island. Which was not a con for us.
We personally will not be staying here again as those experiences put a bad taste in our mouth and there are several units in the building with same size condo and view.
I personally stayed in another unit that was updated and typical vacation experience without any cleaning responsibilities.