Booked a long-term stay however ended up leaving early and finding other accommodations.
The location:
Located in walking distance to the beach, shops, bars, and restaurants in Waikiki. Close to the bus line. I always felt safe walking around. Great if you do not have a car.
The property:
The property itself is an older building. You have access to the rooftop of the building next door and laundry facilities on-site. Management is available as well.
The staff:
The team was very communicative and addressed any and all concerns to the best of their ability. They were very kind and understanding.
The unit:
Has tv, microwave, small refrigerator, coffee maker, small stove/oven, sink. The unit came stocked with some plates, utensils, chopping board, knives, spatula, cups, and basic cooking pan set. Small bathroom and full sized bed. There is a small barstool style table and two coffee tables. Other supplies were also available: towels, toilet paper, paper towels, hand soap, dish sponge.
Why I left early:
1. Bed uncomfortable
The bed was the hardest mattress k have ever slept on. I asked for a mattress topper. The pillows were so thin they were like pancakes. The staff did get a mattress topper and new pillows. The mattress topper unfortunately was too thin to make much of a difference.
2. Noise
The listing says noisy and they were right. I am a hard sleeper (can sleep through heavy snoring) so I didn’t think it would be an issue for me. I was wrong. The head of the bed is right below the windows which have zero sound insulation. All night I heard noise from the street on one side and the parking garage on the other. The unit has hard wood floors, no rug, and the curtains are paper thin. Earplugs were provided. Other than that I was told nothing could be done.
3. Quality
Overall the items in the unit were very cheap, old, and/or in need of replacement. There was a lot of visible wear and tear that I could not see in the pictures when I initially booked.
4. Cleanliness
The unit was in need of more cleaning. I brought my own Clorox wipes and when I went to clean I picked up a lot of grime, floors needed mopping, ceiling had a lot of dust balls, there was blond hair in my pillow (my hair is black), ect.
Overall I did not feel the pictures represented the unit accurately. It looked nicer and cleaner than what I experienced. This is the only Airbnb I have ever left early. I gave an additional star for the staff, who were really the highlight of my stay. Thank you for working with me to address my concerns as best as possible.