Rich was my primary contact during our stay. The apartment was very nice with a super comfortable bed, great location- about a 5min walk to the beach! We booked our Airbnb that same morning and Rich was available from booking to answer any questions or concerns we had. We did have an issue with the toilet draining when we first arrived due to some previous tenants staying there right before us. I told Rich about the issue and he literally came within HOURS and fixed it before we were even back at the apartment! Highly recommend this place, I would stay here again!