Janet was very responsive and fast with any queries I had. Although I never got to see or meet her, every query/concern I had/made was tended to immediately. Bathroom and kitchen amenities were well stocked (even extras like an iron, ironing board, plenty trash bags, beach chair, cleaning supplies, etc.). We even had a "housekeeper" stop by to pick up our trash and asked if everything was ok. That was really appreciated. Imperial Hotel is not a brand new hotel, and it is apparent. For the price I paid, it was "5 star." Thank you Janet for a "wonderful stay."