Stephanie was very friendly and helpful. I was somewhat surprised by the property. The cottages were much closer together than they appeared in the pictures. The fan in the cottage was too loose to use so we kept the windows open. This meant that we could hear every conversation from our neighbors and the main house. I'm sure they could hear us too. From the pictures I was also under the impression that this cottage was a little larger than it is. This is basically a hotel room sized space with lots of furniture in it. The table is squeezed between the bed and the wall so that while it has four chairs, it would be impossible for four people to sit at it and we did have to clear off the ants every time we used the table (I know it's hawaii). The loft is just large enough for the full size mattress that sits on the floor. My boys spent a couple of the nights sleeping up there but after finding several 3+ inch long centipedes crawling in the bedding (I know it's hawaii), they opted for the couch the remaining nights. This cottage is the right size for one or two people but any more than that, there simply isn't room. They did have two beach towels and some beach mats available which we used everyday. The main bed, also a full size, slides across the floor very easily and so we were constantly moving it back into place. Which isn't a big deal except that the 'headboard' is just a tall shutter wedged between the bed and the wall. It's cute but needs to be attached to something. The grounds were cluttered (an old truck, some tires, piles of old building material) and the view from the outside sitting area was an old storage shed/chicken coop that was filled with junk. It was nice to have the kitchenette area for breakfasts so that we could eat before starting our day. The place was clean and welcoming when we arrived with the exception of the jetted tub. The jets were filled with black mildew/mold? and looked like they had been cleaned out in some time. I filled the tub the second day and turned them on before getting in. They shot out tons of black stuff into the water. The water is good for showering/dishes but shouldn't be used for drinking/cooking unless you want to spend your vacation in the bathroom. No one said anything about this so it was after making coffee, that I figured that out. There is a drinking water dispenser in the corner of the living room but it was empty (we ended up just buying a case of water). None of these things are deal breakers. Most of them are easy fixes but should be addressed if it's going to be rented as a vacation cottage. Overall, our stay was good and my boys loved the baby cows they have on property.