We had a great time staying at Sue's place! Instructions for finding the place and entering the home were perfect, and it is located minutes from the entrance to Volcano National Park. The home itself is comfortable and very inviting. Sue has thought of pretty much everything - everything in the kitchen is labeled so stuff is easy to find, there are extra blankets and towels (electric blankets as well for those cold Volcano nights), slippers to wear in the home (my kids especially loved the panda slippers), and extra supplies (condiments, water, etc.) so you don't need to rush out and get stuff. The bedrooms are huge and the bathrooms are very spacious. The washer and dryer are extra large capacity, so no issues doing laundry. Phyllis the manager is great as well - she was very responsive when we called to let her know we were out of dishwashing detergent, and she was very accommodating when we asked to stay an extra half hour. Overall, I would highly recommend Sue's place, and I would definitely stay there again.