Joan was unwilling to accommodate an early check in that forced me to change plans. As a result, I faced terrible weather on the way from Kona and had to cancel my reservation. Joan didn’t even refund the cleaning fee, and was unwilling to accommodate my extenuating circumstances. I had to raise the issue to Airbnb. Also slow to respond and unwilling to provide any flexibility or information about check in (eg, how to check in) prior to the day of check-in. Really disappointed in how I was treated.