Carol was great and very accommodating. She made herself available at all times and was very informative with directions, check in, and etc.. The neighborhood was everything we hoped for and better! We drove all over the island during our stay and it was so nice coming home to Aina Nalu at the end of a long adventurous day. Downtown Lahaina and blocks of shops, restaurants and etc. just steps away! The room was so incredibly comfortable and we used everything in it: kitchen, laundry and dryer, spacious and relaxing bathrooms, A/C, RELIABLE wifi and just a "homey" feeling:) Plenty of towels and bed linens stocked. There were even beach supplies and toys that came so handy!! My family and I laid all day out on the beach with our comfy beach chairs, boogies boards, water shooters and noodles, all supplied in the room. We also loved being at the poolside and jacuzzi, and made use of the many bbq grills they had. Definitely recommend staying here! It'll be the best experience of Maui!