This place is at a super convenient location. Parking is easy and you are just a short distance from downtown Hilo, restaurants, and parks. The setting of the patio is very nice as well. It had very good wifi connection with a high transfer rate and we had no difficulty maintaining a connection. There's also a washer and dryer (actually two each) in the block of rooms and it was nice to have them available.
We've always had good experiences with places in AirBnB but this particular spot has some issues. I really wanted to like this place a lot because it has a lot of positives going for it. Unfortunately there were quite a few negatives when we stayed.
First, it's not a ground floor apartment from the entry side - it's down a flight of stairs. If you are looking for an accessible, no stairs rental, this isn't that. In terms of accessibility, the sliding glass patio doors and the pocket door used for the bathroom were very very difficult to use - someone with disability issues likely couldn't open or close them at all or it would require a great deal of effort on their part to do so.
The check-in instructions through AirBnB were not correct. Those directions had a picture of a key box that was not what was actually on the door, nor was the combination correct. The wifi info was also not correct. Fortunately the information we received via text/email was correct, but if I hadn't seen that they were different, we couldn't have even entered the place. It appears part of this is a change in management to Turnkey (based on text messages we received).
As others have noted, there is no AC so you need to use the dehumidifier and/or the fans. We were there in winter so it's very wet and rainy - when we left for the day we would start the dehumidifier. It worked well but it also then heats up the apartment, which means you need to open the doors to cool the place back off, but that just adds the humidity all back. The humidity issue is not helped by the bathroom no longer has an exhaust fan.
The place was also not particularly clean - the floors were not clean, the ceiling fan blades looked like they hadn't been cleaned in years, the shower curtain was very moldy/mildewy, and there was a huge splatter of I don't know what on the exterior of the bathroom door.
While the pictures show a full kitchen it's not super set up for actually cooking and eating in. While we were there the toaster was broken - even holding down the handle manually wouldn't generate a connection. There were no pans to use in the oven when we arrived and all of the cookware is heavily scratched up or warped.
The patio looks out on a pretty little pond with fish, ducks, and frogs. It was pleasant to sit out there, but it's not quiet even beyond the bird/frog/rooster noises.. Lots of people apparently use a "path" next to the patio for a cut through, at all hours. There's very little privacy on the patio because of that. Grounds were kept very clean, but that means that they were often there using leaf blowers around the patio, and literally also in the entry hallway, multiple days a week usually very early in the morning (even before 8 am). There was also some construction noise as it appeared multiple units in the block were being renovated.
Most of these issues are relatively minor and could be fixed easily (the cleaning and check-in instructions for sure). Those two things were the most frustrating though and really set the tone for the whole stay.