The house was incredible, even better than the pictures. We fell in love with the view every time we stepped outside! The kitchen was exceptionally well-equipped, including a waffle iron! Jay was extremely responsive to our requests. When we arrived, we hadn't let Jay know that we needed a crib and high chair, so he went out and bought them both, delivering the crib Saturday evening and the high chair on Sunday after having driven to Kona to get it. Similarly, when we had a broken toilet handle and an ant problem in the kitchen, he had a plumber and Orkin man out there the next day to fix both. We tried to fix the ant problem ourselves by moving food around and placing store-bought traps, to no avail. If you have a similar problem (which was NOT reported by any previous guests), I would suggest you call Jay right away. If we had any complaints, and they are very minor, it would be on the technology. The TV setup is great, with cable TV, DVD, XBox and surround sound, but there is no instruction on how to use it. I was able to figure out, but no one else in my group could, meaning I had to be involved every time the TV had to be turned on and off. Similarly, there is a nifty WiFi controller for the pool and spa controls, but it was slow to respond and often didn't register button presses. On several occasions, we thought we had turned the heat on in the spa but did not. The spa was quick to heat when needed, however, and the air conditioning did a great job of cooling the house in the afternoon and evening (we usually left it off overnight and in the morning). On location, it was always sunny when we there (March), but the house is a bit remote. It suited us just fine, but you're about 20 minutes by highway from the nearest town and grocery store. Even then the grocery stores are a bit more limited than what you get in Kona. Overall, this was possibly the best house I've every stayed in on Airbnb, and Jay was easily the friendliest and most responsive host.