The place is beautiful with a great location, easy walk to the Hilton resort and a pretty good spot to explore the west side of the island. However, there were communications issues with the host. They never provided us with the code to get through the gate to the property, so when we first arrived we were stuck outside repeatedly calling the "emergency contact" and the "local contact," neither of whom ever picked up. I texted the local contact, after a bit she finally texted the code, but no apology for not providing it before we got to the gate. Then after we got to the pool, we found out that the key they provided to the pool didn't work, and that we needed a code -- texted for a code and it took a while for them to get back to me, and even then they weren't sure about it. The gym required yet another code that was never communicated to me -- I texted for that too and they didn't get back to me for a couple days. Also, no shampoo/conditioner/body soap, only hand soap (and dishwasher soap).