AC does not work ! And you'll need it. Lies on their description! Kitchen is old/dirty without utensils or cookware. One of the stove burners didn't work. Sink will clog. Old and outdated place, photos are completely inaccurate.
They said it was central air conditioning, and when we arrived, 07/13/22-07/20/22 there were two bedroom AC units, which did NOT cool the bedrooms down at all. After finally reaching someone, they pointed out the description of A/C was in the fine print, and not in the description people actually read. Ironically, their website description changed (pay attention to the A/C description now being on the first line of their description). So after a long flight with three children under three, they did nothing to compensate, and we were stuck.
Prior to arriving they assured there would be cooking utensils as we intended to cook. There was one pot, and one pan, with 5-6 cooking instruments. Everything we cooked got stuck to the pan, and the cooking instruments were old and shredded in places. The Blue Ray and Netflix is another lie. It never worked once, and not even with our Netflix passcode. My daughter could not use it. The TV upstairs didn't work.
On 07/16 (Saturday) one of the AC units broke. After numerous phone calls, messages, and emails, no one responded until 3-4 hours later just to be told nothing could be done till Monday. The AC had to be replaced and my one year old twins suffered through the heat. Immediately after replacing the AC, the garbage disposal broke. The sink clogged, and they needed to come out the next day. We were without a sink for a day. On our second to last night, one of the burners on their electric stove stopped working. We cooked on crappy cookware with three burners.
After this trip, I requested one day compensation for the hardships we suffered from Redawning and Elaine Vincent with Kuilima Estates management. Redawing did nothing but shun the complaints away to Kuilima Estates. Elaine said they would NOT compensate as everything that broke was fixed within a "timely manner" and the owner would need to change the inaccurate descriptions on the website. No ownership was taken, they didn't care. Elaine said that they would fix the burner, and have already added new cookware, however, they weren't going to compensate for anything else. Elaine assured me the owner was aware of my complaints. I asked if she or the owner decided to not compensate us for at least one night. Elaine has not answered. I've sent three emails, and made 4-5 phone calls, and she stopped responding, which is testament to how much they care about their customers and how they don't care that they mismanage properties. The emergency repair man Michael was awesome, and he deserves better.