We arrived around 11pm, and when we got in, everything was a mess, nothing was cleaned (towels left everywhere, the floors were dirty, bathroom sink/shower had hair and dirt all over, kitchen had cans and food left etc). There was a wagon left there with a bunch of cleaning products.
I messaged Kathryn and never received a response, so I called her, straight to
voicemail., which is kind of understandable, but still kind of upsetting.
I contacted Airbnb and told them the situation. They found me another place in the same rental unit and gave me 20 percent off, which made things a little better.
We got settled into the new place and went to bed. The next morning Kathryn messaged, telling me that I cancelled on July 28th (our booking was for September 24th to October 1st). If that’s the case, why did we receive messages from her in August, giving us information on how to use the key lock to get in? It seems like she was trying to put deflect blame on her and put it on me.
The whole conversation:
Me - Hi. Nothing was cleaned in here.
Kathryn - I show through ABB you cancelled. Cleaning is sill coming in am I will have to call ABB when I get home in an hour
K - My calendar shows you cancelled????
Me - Yes we cancelled.
The place was a mess.
K- It might be but we show you cancelled and my cleaning lady can’t be responsible for that. Do not get nasty with me
Me - The cleaning lady didn’t clean the place.
I don’t understand why you’re upset.
The fact of the matter is when we arrived, nothing was cleaned.
Hair and dirt all over the ground, kitchen wasn’t cleaned. Bathroom as well.
K - Yes I understand and we are doing are best to get this fixed
Me - How would you feel if you came into a place that was left uncleaned? And when you try and contact the host, they’re already sleeping. What would you have done?
Not get angry? I don’t understand the attitude that you have right now
Anyways we cancelled. We will be using another Airbnb for our trip.
Have a good day.
K - I agree but I have before and I realize people aren’t perfect
As soon as we arrive home, I called AIRBnB. It showed you cancelled July 28 and that is why the condo wasn't ready. Sorry you guys got off to a bad start. Remember much worse thing could happen to us in life. This wasn't something I could do but get my cleaning lady in there as soon as possible and that is what I did.
Have a nice day.
Fine, everyone makes mistakes, but why not apologize and say YOU, as the host, made a mistake as well, and will do everything in their power to rectify the situation? Why try to flip it on me and lie and say I cancelled the booking on July 28?