Cynthia was very sweet, made sure to be there upon our arrival and was very responsive to our questions. She had a great tip sheet with recommendations of local sights and eateries and let us borrow a boogie board and beach towels when we went to the hot springs. The room was comfortable and clean and the few other guests we met very quickly were kind and friendly. We took advantage of the communally shared fridge and sharing the bathroom was not a problem at all. She has two dogs who stay in the downstairs area where she and her daughter live, and three outdoors cats- the tabby is very sweet and loving, the other two were more elusive. A nice base for our short stay in Hilo!