It's a let yourself in kind of place so if you are looking for the personal touch of having someone let you in and tell you all about the area, this is not your place. If you are self sufficient in finding your way then this place will not disappoint! We arrived to a very clean house with a bowl of fruit waiting on the kitchen island and wood by the stove. It was exactly as advertised and the perfect base for exploring the island, especially early hikes at Volcano National Park and late nights viewing the glowing lava. It's tucked into a lot full of lush rainforest foliage off a quiet street with very easy access to the highway. We were traveling with my parents and toddler and were happy to find a nice selection of toys and local guide books for use while there. One thing I will say, if you plan on cooking, shop your groceries before arriving in Volcano and definitely try out Ohelo restaurant for dinner.