Jay was great - he sent a very detailed list of instructions about the apartment and answered text questions almost instantly. The apartment itself is beautiful and one of the nicest I have stayed in with airbnb. It's immaculate, has a washer and dryer and a nice kitchen, and the wifi and TV worked without any trouble. Of course, the real virtue of the apartment is that it is on Maui and a great home base to go exploring the island. This is a great value and I hope to come back sometime soon.