Jude was very attentive and available during the whole time we were staying. There was unfortunately a long power outage during our stay which did affect the resort and we were without electricity for one afternoon through the next late morning, sadly a lot of food wasted..the rooms were nice and showers and toilets were separate from the sinks so people could utilize both at the same time which was nice. If you are in need of the sofabed though, I'd rethink it because it's in one of the worst shapes I've ever seen, it's at such a downward slope and the bed itself never inflates or shapes up, you feel every nook and bar. That being said though, everything else was great. Communication was great throughout the stay, amenities were nice, and you have pool and beach access (to a certain extent).