Brooke was very quick with responding to my messages. We had a late arrival and she worked with us to make sure we had our key and a parking pass when we arrived. The unit was beautifully decorated and felt very clean and welcoming. We had never been to Kauai before and didn’t know where to stay on the island.. Princeville was definitely ideal. It seemed to be the greenest side of the island and was very close to some cute towns and a short drive to the Na Pali Coast and Hanalei Bay. She also left towels and a couple snorkeling sets in the closet which was nice because I forgot to bring mine! Would definitely stay here again.