This location (balcony wise) was beautiful with the partial ocean view to the side and the amazing Mountain View. The inside was clean and well decorated. However, it was unclear who I should direct complaints to whether it be the Airbnb “host” or the resort itself. The host on Airbnb was extremely slow to respond , not even responding until the next day or so. Also, this location was not advertised as being on the BACK of the property far from the front office and extra parking. There is only one small parking lot with no easy way to turn around and if that is full , you have to lug your heavy luggage half way across the property and up multiple flights of stairs. This was not told to us ahead of time, which would’ve been nice to prepare for after a 15 hour trip. Not sure I would stay in this specific location again but the overall resort was beautiful.