Diana was't home when I arrived. Juan welcomed me and made me feel right at home. I felt very comfortable very qucikly. The room is just as described and the bed is comfortable. The neighborhood is a couple miles from the main retail section of Hilo, and easy access to go north or south of Hilo (Hilo isn't that big :-)) Diana and her family were great hosts. I sat ate their kitchen table and we talked about all sorts of things. They're all genuinely warm people. They also kindly share some of their bounty from the fruit trees they have around their house. A great experience!!