During the stay the host was kind enough though she was not super helpful when we were having trouble connecting to the internet. She answered the question I asked but did not offer any suggestions when I told her we had tried the password she gave us and it was not working.
After we left was a completely different story. She called me very upset and was immediately rude to me. We brought our dog with us on this week long vacation. The original listing allowed pets. During the call she was upset because we had allowed our dog on the furniture and he had left behind dog fur. Apparently, she does not expect dogs to shed while they are at her house. Multiple times while she was on the phone with me, she agreed that dogs were allowed and that there was nothing that said they were not allowed on the furniture. But she argued that "excessive" dog hair is ridiculous and we should pay her $200 to have it cleaned. The thing is, we already paid $500 as a cleaning fee which is quite high. We assumed the fee was so high because it would take extra effort to clean up after pets. On top of all of this, we were already required to wash and put away all dishes, dump all trashes and put them in the dumpster, clean out the fridge, put all furniture in its original location, and wipe down all counters and other surfaces. We took surfaces to mean bathroom counters. We realized after she meant the stove and the tv stand too, which is reasonable, and I am willing to pay the extra $10 or $20 she paid for her cleaning lady to do that work. But we went beyond that cleaning and also made sure all of (or almost all of) the beach towels were cleaned, rolled, and put back in the basket for the next guests. And then we get this call. And after I refuse to pay the $200 and tell her to take it up with airbnb she sends me the following text message "We try our best to accommodate you us our guests. You left our home in horrible condition. There's not anywhere in the listing that allows you to make a horrible mess of our house. Dog hairs was all over the appliances, furnitures, beddings. Please check our listing again and tell us where we allow pets. You're the type that can't take care of your responsibilities as a pet owner. I have two dogs and will never leave a rental in such condition." She also sent pictures. Two of the pictures were of the stove and the tv stand which I agreed we should have dusted and cleaned but the amount of dog hair on them was minimal compared to the amount of dust and sand that had blown in off the ocean (Plus we used the stove once on the 3rd day of our stay and cleaned it that day and never used it again). The other picture was of the inside couch and it literally had 3 pieces of dog hair on it. It is a leather couch that can be wiped down easily. The outside couch I am sure had more dog hair on it. But again, we had 1 dog staying there for a week. It wasn't an unreasonable amount. And we in no way left her house in a horrible condition. All of the used bath towels from the morning we left were in the laundry basket. the bedding was on the beds. Everything was where it should be. The dog went to the bathroom outside and it was ALWAYS cleaned up after. No matter where we were. We are not irresponsible people and we don't leave messes everywhere we go. And if we had known that it was expected that no dog hair be left behind, no dog hair would have been left behind. There was no reason for her to attack my character after I told her I would pay the fee if airbnb agreed it was necessary for me to pay it.
If you decide to stay just be aware that she is very particular and gets very rude very fast. I guess it is better to just assume that everything needs to be sparkling clean when you leave and that your cleaning fee is just something for her to pocket. Because apparently having fur on appliances and bedding (things that should be cleaned between guests) means extra cleaning, so those things aren't things that are being cleaned regularly?