Our stay here was for our honeymoon as we had just gotten married two days before check-in. Located in the Ilikai Hotel & Suites, the condo itself is very nice and offers a nice view of the Hilton Lagoon and beach! It’s in close proximity to the ocean, restaurants, and the mall which is super convenient if you don’t have a car rental.
With all the great things this AirBnb has going on for it, we unfortunately had breathing issues the next morning during our sleep and after waking up. We hung out in the patio after waking up and noticed our breathing was fine with fresh air. We tracked the problem down to some mold/mildew in the AC unit above the TV, so we alerted Mikki and she was extremely quick to send out an HVAC service within a few hours to inspect the unit. After they cleaned it out, Mikki was very kind to let us know and asked for us to let her know if any problems persist. Through the night we were still coughing and and woke up with congestion. We told Mikki about our experience and she agreed to refund us the rest of the trip due to our breathing concerns.
We really wish we could’ve stayed here, but wanted to enjoy the rest of our honeymoon without worries. Since Mikki was such an awesome and accommodating host, I’m sure she already fixed this issue. Our rating for 4 stars is due to the AC unit not initially being clean, but it’s also not a lower rating since the place itself is very nice and most importantly Mikki was very easy to deal with.
Again we hope this doesn’t shy anyone else of renting this property out, but wanted to be completely honest with our experience! Cheers 🤙