We had stayed at Kauai Beach Resort before, so had a good idea what to expect for the room. It is essentially a hotel room, with a nice view of one of the pool areas and the ocean - a nice location. We booked quite a while in advance, and peppered Kelly with questions from time to time, and she was in every case very responsive. Check in and check out was very simple at the front desk. There are two surprisingly comfortable beach chairs that come with the unit. Also the dehumidifier was very useful - it made the room feel much more comfortable in the evenings. The room also has a blu-ray player and a selection of movies, and a decent-sized fridge - not some crummy mini-fridge the we often see in hotel rooms. We would absolutely book with Kelly again.