Hostess is very pleasant and available. Disappointment was that we were put in the room that accommodates comfortably only two people and there were four of us. Two people had to sleep on a mat on the floor. The advertisement I saw showed a King bed and two twin beds. I therefore assumed there was sleeping accommodations for everyone. The king bed was comfortable. The two on the floor were miserable. Not only was the mat very thin, the fan did not generate air flow at that level. Also left no room to walk around the room with mat on the floor.