Laura was able to accommodate my request for an earlier check in time and was very hospitable. The location in the rainforest is super unique and homey. She provides a lot of caring touches to make your stay comfortable and fulfilling. Beach accessories, games, some snacks, and lots of info about things to do while on the Big Island. The rainforest comes with creatures, but Laura has made every effort to make your stay bug free. While we were there, we saw none in the house! Loved it! Wish we stayed longer. It's definitely a destination-type place to stay. I could see it being perfect for a family with kids!