Firstly, the communication was great. There were no surprises, and the hosts were up-front in explaining everything right away.
Secondly, the location was amazing! The beach was a ½ block away from the hotel and directly across from the Honolulu Zoo entrance. We walked to the beach every day and walked to a variety of restaurants as well. We didn’t rent a car, as everything we needed was within walking distance, and using Uber on the island is very easy and convenient. We did book a few tours and a scuba excursion, and the companies sent a shuttle to pick us up at or very near the hotel. You can book activities such as a circle tour, scuba trip, luau, and other great trips by visiting a friendly booking agent right in the lobby of the hotel. The agent we used was named Dennis and he was awesome. The hotel staff was very friendly also, and we were given a couple orchids to take back to our room each day by the hotel desk receptionist.
Finally, our hosts made us feel at home by providing coffee, tea, creamers, and some chocolate treats. They even had a bottle of aloe skin moisturiser in the refrigerator for those days we were in the sun a bit too long.
For us, the most important thing on our trip was the location. We wanted to be close enough to walk to restaurants and to the beach, and this place was exactly what we were looking for.