Kazue was very professional, very polite and always responded quickly whenever I texted her about something we need. My phone didn't work down in hawaii, but I was able to contact her by phone call. I lost track and honestly didn't know I was suppose to be out of the place by 1:00am, she was very patience and offered to help. She was very helpful in all ways! Love the place and everything is there. The balcony view was pretty! Thank you Kazue!!! I LOVE THE PLACE!