Susie was great with communication before our stay and even arranged a pack n play for our infant. The location is unbeatable: direct view of sunrise over the black sand beach as we laid in bed and the State Park beach is one block away. There is a good restaurant nearby that is open until 8:30pm but otherwise everything is closed after that. The walls are thin so your neighbors will hear you but everyone was respectful of Quiet Hours. No complaints, the price is a great value and an overnight stay in Hana is well worth it!