At first Hazel responded really fast and was super friendly. The last message she never got back to me not sure why but it was about the Airbnb having roaches and doing something about them. Also, the keys were not in the lock box at the time the Airbnb specified. The pool was also really cold but hey we came to go to the beaches so I guess that didn’t matter. Other than that the location was great and she offered us parking for an additional price which came out handy since we had a toddler and a family member in a wheelchair.