The floors were pretty dirty. Dirt, sand, etc. sticking to our feet once we took our shoes off. Felt like no one bothered to sweep between the last tenants and us. My 1-year old brought me an Advil PM that she found on the floor when she was crawling around...luckily she knows not to eat pills.
Dishes were dirty-looking and water stained. We didn't feel comfortable using any dish until we had washed it again. Nothing in the cupboards was picked up, cleaned, or organized. Looked like a well lived-in Bachelor's apartment. The conditioner dispenser does not work in the shower.
The parking is Valet-only, but was not mentioned in the ad or displayed anywhere at the hotel. Would have liked a heads-up for that. We pulled in and waited for almost 5 mins at the Valet desk before deciding to park ourselves. Valet promptly ran out from in the hotel on his phone and started yelling at me.
Justin was good at communicating and check-in was easy. Hotel seems nice enough. Although it is more of a 3-star hotel than a 4-star as advertised.
The location is good. Downtown Waikiki and within walking distance to pretty much everything that you want to visit. Decent value for what you get because price is somewhat cheap compared to the other lodgings in the area. Condo is small, so it is okay if you just want a place to rest your head at night.
Lastly, be aware that you are sort of treated like a second-class citizen in the hotel. There are many classes, free workshops, meetings and even complimentary wine and cheese tasting that are hosted there...all for hotel guests only. Free Apples at reception...for hotel guests only. And a DVD rental machine downstairs in the lobby...that only takes a card that is included with Hotel Guest packets. You can't even pay for them separately on a debit or credit card. They just don't allow you to use the machine.