This is the last Vacasa Airbnb I’ll stay in.
I needed to work remotely during my stay & assumed this would be easy. But there was no Wi-Fi upon check-in. The people you message aren’t on-site & don’t know the units, so they’re not helpful. They tout 24/7 support & provide an emergency text line that no one answers. Someone on-site got back to me after 14 hrs. 2 maintenance visits & 2 days later, they fixed the network issue.
Unsurprisingly, the resolution has been terrible. Despite not using the unit for the majority of the stay, they refunded just $50, 3% of the ttl! Airbnb offered a tiny amt more under Aircover, but couldn’t do more w/o host approval.
Other notes:
- bldg/unit is hard to navigate. I arrived at night & there were no spots in the front lot. Had to lug my luggage down the dark hill from the back lot.
- Not accessible. There’s an elevator but stairs unavoidable
- AC in bdrm & living rm only
- kitchen well-stocked (didn’t get to use)
- walkable to beach, shops, etc