READ ENTIRE POSTING: We love the location across the street from Anini Beach, in between Kilauea and Princeville. The house has a great layout for 3 couples with 3 bedrooms with en suite bathrooms, wrap-around lanais and outdoor furniture. It is well-situated to get cool breezes and we were pleasantly surprised to find that we didn't need A/C. The beds were comfortable, linens/towels were fine. The lot is large and nicely landscaped with mature plumeria, palm and fruit (papaya, lemon, lime, mango) trees. While most items worked - TV, fans and appliances, sadly, the house is not well-maintained and is quite dirty. There was 1 screen door slider in a high-traffic location that did not work properly, so we didn't use it. The kitchen has great equipment for cooking, baking and eating in- which was our plan- but no olive oil or other condiments, just salt/pepper, coffee filters and 1 starter pack of coffee. There was plenty of toilet paper and dishwasher detergent, despite reviews stating otherwise. The outdoor grill was great- but we found the propane tank was empty when we first went to use it one night for dinner. The management company brought another tank the next day only after we informed them of the empty tank, so we missed out on a night of grilling. The house has a serious rodent problem, that the management company knows about but failed to disclose-when we first advised them of it. When we first arrived, we found rat droppings on the kitchen counter and all over the carpeted areas throughout the home. There are holes in several screens at floor level that allow rodents and other pests to enter the home. There is little/no cell phone signal at the home, so the wifi is important. When we arrived, it was difficult to call the management company as pre-arrival, they provided us inaccurate wifi information - that we had printed per their instruction-so we failed to connect. We were too shaken up by the rat droppings and dirty home to find the accurate wifi information and landline in the house, so we drove to Princeville in the rain to get a cell phone signal and go to the company's office (that was closed). On arrival, we called the regular and emergency numbers at least 10 times- but no one answered. We finally received a call back only when we sent a message through AirBnB's messaging system. At first the manager suggested that the rat droppings were from a gecko- but we insisted they were not- and deferred to an animal expert in our group. She finally conceded that the home was on "rodent control" and would send someone around. A short while later a neighbor/friend arrived with windex to clean the rat droppings off the kitchen counters. The next day the house cleaner came by- and vacuumed the droppings which she asked we show to her. But she clearly had not properly cleaned the home prior to our arrival. We paid a $391 cleaning fee and an even higher service fee to arrive at a dirty house with rats, filthy blinds, ceiling fans, greasy smudgy handprints on door knobs, doors, etc. There were no housecleaning supplies like kitchen cleanser, bleach or windex for us to use to clean/sanitize the place ourselves. The outdoor trash can was quite full when we arrived. We were instructed to take the trash outside frequently and deposit into the full can and to put excess trash in a bag in the carport under the house-which likely contributes to the rodent problem. We were not told to keep compost in the freezer (as other rental properties in HI have advised). The rodent control person came a few times during our 5 day stay and we saw at least 1 rat in the trap. We spent way too much time preoccupied with the rats and communicating with the management company to arrange for folks to collect rat traps, clean rat droppings etc. We also lost sleep, precious vacation moments and experienced anxiety over the rat/dirt situation. The house deserves to be maintained and updated -replacing the musty worn Berber carpeting with a tile or vinyl floor, painting older cabinets and the severely rusted refrigerator door. If the house was well cleaned/maintained we would be able to look past the need for updates- but it's sad to see what was once a really nice house be neglected. I should mention that the manager unilaterally offered to refund a portion of our rental fees - roughly equal to the extremely high service and cleaning fees. However, we would have preferred to pay the high fees and have not had the rodent issues and lost vacation time spent on dealing with the rodents. We have rented many vacation homes around the world over the past 22 years and all 3 couples in our group own rental properties. We have never had such an unacceptable experience with a dirty, neglected home with an obvious rodent problem. We feel compelled to share some details with others that are considering renting. We also note that the extremely high cleaning and service fees for this property are al joke considering its abysmal state. Nonetheless we love Anini Beach and tried to not let the sorry state of this vacation rental ruin our vacation.