We rated this stay low because of the confusion during the checking in process. We felt that the fact that we had to have a back and forth with a confused (and somewhat snarky) front desk attendant about checking in at 3:00 instead of 4:00 made for a bad first impression. While you and her did suggest going to the pool for an hour, we simply wanted to check in at the time we were told to - not to "talk-story" or go through our luggage to find a swimsuit and lounge outside of the lobby waiting for the cleaners to be done. If it weren't for us being proactive and having multiple phone calls with you and following up with the front desk multiple times, we may have had to wait even longer. We also felt there was a funny smell in the kitchen. Overall, we can't reccomend this unit and you could probably find a conparable place elsewhere with better service.