This is an amazing place to stay and Michael was quick to respond. Every staff member we encountered was amazing, helpful and really went out of their way. The pictures listed of the view you get are misleading, and not the view or balcony we were given. It seems like there is not one room you are booking with this particular listing. Its possible I misunderstood, but when I booked this room, it was unavailable and I upgraded to a "penthouse villa". I expected to get the balcony and view that I was looking at pictures of. That was not the case. Other than that things were perfect. I would just be very clear about the room you are booking because it seems to be more of an exchnage type situation then a normal air bnb experience, where you are booking the exact room or house that is listed and know what you're getting by the pictures that are shared. I tried to attach a picture but it won't allow me to. The view is still beautiful... just not what I expected. I live in Hawaii so was really looking for something specific with this stacation.