To Whom it May Concern at the Aston Mahana Maui,
My family and I just returned from our Thanksgiving vacation (11/18-11/24) at your facility. The Aston Mahana Maui was lovely, however, we were very disappointed by our stay in several ways.
First, despite your website's advertising of "beach front" accessibility, we found the ocean to actually be inaccessible from your hotel. Due to the proximity of the shore's reef, swimming was not permitted, a surprising let-down, particularly for our young daughter, after traveling so far for beach access.
Second, because of the construction (loud, constant drilling) at our building, our two-year-old daughter was not able to nap during the day. While I recognize that it was not your property undergoing construction, it is customary to warn guests of expected neighboring disturbances. We received no such warning. Had we known, we would have selected alternate accommodations where our granddaughter could have comfortably napped.
Third, t