Lani was very organized and thoughtful. She sent easy-to-follow instructions which included thoughtful details like you may want to bring a flashlight if you arrive after dark to unlock the lockbox. She even reached out at the end of our stay to warn us of hurricane reports in the area. The place was clean and tidy, and the fans helped with the August Hawaii heat. It is a very cute little apartment with nice high ceilings. The mirror in the living area reflects the light nicely and makes the place feel bigger. We loved the pool, which was right outside. The location in Princeville is great - close access to Hanalei Bay as well as nice beaches like Hideaways Beach and Queens Bath.