Hello, All:
I had planned this vacation out close to or perhaps even maybe a year ago. I had high expectations for this condo as advertised by Arvis, to include the location, amenities and having an all around pleasant experience. I will start with check-in, check-in was easy and the host provided detailed instructions on how to check-in, obtain keys and provided basic information about his expectations. Arvis had everything a vacationer would need, however upon further inspection the unit was not up to standard. The shower head was grimy and filled with build-up and needed to be completely replaced or soaked in vinegar to clear up the build-up. The shower curtain rings were in the same condition as the shower head. The host only left three rolls of toilet paper knowing that there were up to four guest and a stay lasting for approximately 6 days. I had to travel to my local Walmart to purchase additional toilet paper for my party of four and to replace the plastic liner found in the bathtub. The towels were okay and could have been of better quality. As far as the kitchen, kitchen amenities and island table/chairs those were all good to go.
Upon my last two days in the unit, I had encountered an issue with the host’s air conditioning unit. Once I realize there was an issue, I notified the host at 7:39 or 7:49 a.m. to make him aware of the issue. Unfortunately, he was on vacation and was not able to tend to my issue and simply stated that he would have someone take a look into it. I was okay with Arvis response and waited all day for someone to come in to inspect, troubleshoot and replace/repair the A/C unit, however no one came. Considering Arvis was on vacation I decided to call the alternative host, and it seemed like she was aware and did not care about the issues I was having or thought I would have just continued my vacation without addressing the issue again. I stated to her, that I would like someone to come out to inspect the A/C unit and also to provide us with working fans. The fans I pulled out of the closet also were not in working condition and were very dirty and made a rattling sound. That night, I opened all the windows and doors to ventilate the room and it was extremely uncomfortable. The next morning, I texted the host based on a prior conversation we had and he could not guarantee someone can come in to fix the A/C unit during the hours of 8 a.m. to noon time. I stated these would be ideal times as as I am present in the room and I would not want anyone coming in when everyone cleared the room with all of our valuables. I literally gave the host a day and a half to fix the issue to no avail., I was extremely patient and did not bother him as he was on vacation the first day I reported the issue. I said to myself, he is on vacation and he is the host and I entrust in him to take care of the issue. Unfortunately, that was not the case and I wish I had bugged him more as opposed to the day leading up to check-out. Now, you may get the other story with him saying I did provide the guest a solution someone was going to come in and take care of the issue and I will provide a refund. Yes, I could have taken a full refund or half the refund, but I literally gave Arvis a whole day and a half to take care of the issue. I was fed up with the poor communication he had with myself, the poor communication the Alternative Hosts had in resolving the issue and decided to file a claim with AirBnb to let them know about the issues I encountered during my stay. I left the unit and I left Arvis know, that he can enjoy his vacation as he completely ruined my vacation.
- Joel G. Pablo