Most disappointing Airbnb experience. When we arrived, the room was completely dirty and uncleaned. The bed was clearly unmade, there was trash on the couch and table, stains on the floor.
Not only was Airbnb not helpful in helping us get Vacasa to clean the place, but calling Vacasa (host) was a pain. We had to call 5 different people and had to explain the whole situation. They didn’t send anyone to clean the room, but rather took 4 hours to relocate us. We ended up in another room that was 1 hour away, and when we arrived, we had to spend another hour contacting Vacasa to enter the room.
Overall, this was the worst Airbnb experience and customer service we had.