Lauren was very easy to communicate with. She was very prompt about responding back. She's very thoughtful. I went during a raining season, and she left umbrellas on the table. The place was very clean. The decor was beautiful. It's walking distance to the heart of Waikiki. I felt safe walking down the street at night. The description of the place is accurate including what's nearby. I was able to book a few tours and got picked up at the hotel next door which was about a 5 mins walk. Now for the cons, the ac is a little loud so if your a light sleeper, bring ear plugs. I didn't used the ac at night so I was ok! The unit I was in was facing the garage and streets so here and there I can hear the car alarms go off. I would just turn on the tv to drown out the outside noise. Other than that, this place was awesome. I would definitely stay at any of her other units for the cleanliness and hospitality.