In the interest of helping other potential guests, I will be sharing an honest review and why I would never trust this company ever again in hosting a stay. During an emergency situation, I received unresponsive and delayed replies which has resulted in weeks of subsequent distress and frustration. The host has made it clear they value profit over people, and chose to not adhere to their own refund policy - even though it was clearly stated by them. The lack of understanding results in a complete lost of trust, community and care for guests. I would highly recommend other guests to be very wary of booking with them - you might never be helped even in an emergency.