Don’t expect swift replies. Everything seems to be automated whenever you try to contact Jerry, resulting in very generic responses. Before coming to Hawaii, know the quarantine guidelines, as my wife and I were not even able to stay in the AirBnb and could not get a reply from Jerry on a potential partial refund. We ended up quarantining in a hotel since AirBnb’s are not an authorized quarantine location in the state of Hawaii. Be wary of Jerry’s Airbnb’s if you value customer service.