the room was clean, and the hotel was nice, but staff would not help us with anything since we were Air BNB. when checking in the key is suppose to be in the mailbox. the mailbox didn't open, and had to wait 40 minutes for someone to come and let us in. that was a little bit of a bummer. when checking out we were suppose to put the key in back in the mailbox, but the mailbox didn't lock. I was told to leave the key there and someone would get it ASAP. I had a super early flight so I put the key in the night before. the key was still in the mailbox when I left which mean anyone could have grabbed it, and that gave me an uneasy feeling. Also when having these issues I tried calling and they never answered the phone, which was frustrating (she would respond in the app, but it always took a while)