Our time in Maui was crap but thank the heavens we had Tracy! The island flooded, there was a blizzard, everything shut down. I couldn’t imagine being stuck anywhere else though! She had amenities everywhere to keep us entertained as we were stuck inside. The games and DVD collection were a life saver! I made use of the yoga mat since hiking wasn’t going to be my calorie burner those days! She communicated and gave updates about the conditions and safety around the island daily. We will be booking with her again on our Maui redo trip!