DO NOT STAY Here if you enjoy your privacy. Kathleen was a nightmare to work with. When we first arrived she told us to be mindful of using the AC because Hawaii is in an energy crisis, that the place normally cools down in about 25mins and then to open your windows and doors for a cool breeze. I followed her wishes and used it very mindfully, but that still wasn’t good enough for her. She kept texting me to turn off my AC every night when it had only been on for less than 15mins. She then said that I should open my doors and windows to get a cool breeze which, usually I’m fine with but when I’m trying to have SEX with my husband of course we don’t want the windows and DOOR open for anyone to walk by and see us! Especially when the door frame faces the bed! I found her to be very condescending! She texted me saying this isn’t a hotel, your on private residency and to use the AC minimally and to please respect our requests like the “mainlanders do” since she knew I was from Oahu doing a staycation. For me using the AC for less than 30mins a night is minimal especially since we were out the bungalow the entire three days and didn’t use the AC at all in the daytime! She definitely put a damper on my one weekend away from my kids trying to enjoy some alone time with my husband. She was just impossible! Plus no where on the Airbnb description says that you can’t use the AC at night!
She also failed to put the hours of the pool on the Airbnb site. We txted her asking if we may use the pool around 6pm and she replied with just a quick dip because she doesn’t want people swimming at night. Then the next morning at 8:20am I txted her asking if we can use the pool she replied with yes at 8:30am! And don’t even get me started with the BUGS! I saw at least 3 roaches crawling on the tv and bathroom floor which now doesn’t surprise me since she demands the guest open their doors all day and night.
I have never felt so uncomfortable at an Airbnb before. Im shocked at all the glowing reviews that she has on here because she made me feel like I was a teenager again living with my parents. Saying don’t do this, don’t do that, and turn that off, respect my request, this isn’t a hotel! We dug out of there immediately that morning just to not have to deal with her anymore. I will never be staying here again and rest assure I’ll be telling all my local friends on island to not stay here as well. Believe me when I tell you to just pay the little extra money for the Turtle Bay Condos. You will be much happier and comfortable there.