They were quick with their responses and offered suggestions to any issue we had. We couldn’t figure out how to lock the back slider (it wasn’t catching correctly) and they offered to come out but we declined. We just locked the screen door instead figuring it would be ok since it was a private balcony and we were on the 3rd floor. Many people left their sliders open since it was so beautiful outside. My only complaint is that there didn’t seem to be enough hot water for the 4 of us to shower comfortably. We also couldnt take advantage of the two showers because we couldnt run them at the same time. We would be fighting over the hot water. Other than that it was very pleasant. Make sure to wrap up your food. There were tiny ants that would go after anything. In all fairness though, they did warn us about those. Thanks for that hospitality!