This place is great and very close to Waikiki/Royal Hawaiian. The problem is that, since this place is located on the condo side, the front desk generally doesn't care about you. I had very disturbing neighbors who were screaming and yelling in the middle of the night. Called security, they looked up my room and said sorry we can't help. When I asked for a simple thing like soap, front desk, they looked up my room and said "Oh, you're on the condo side. Sorry." Simple things like this irritated me. However on the positive side, this place is very good value, very good communication with Matt, and I got most of what I expected. 5 stars, but just keep these in mind.