The unit itself and the view is as described by prior guests. It is updated and the balcony ocean front view is very nice. The unit is nicely equipped.
The problem here is that the owners have a problem with air conditioning. The unit does not work very well (if at all) and we were constantly struggling with temperatures inside the unit at 82 and 83°… It only got to a little below 80 well into the late night. The unit barely puts out air, it is stuffy and the owners know this. They have three or four fans spread out in the unit and upon contacting them they advised to turn them on to “move around the air.”
The owner sent somebody to take a look at the AC and confirmed it was not working and needed a replacement part. The owner conveyed that the unit doesn’t work very well as is, it was difficult finding the part on the islands and didn’t want to pay a premium for it. Although we appreciated the initial responsiveness of the owner and for sending somebody out, they didn’t fix anything nor got back to us after the first and second day with any updates as we requested …and as they promised. All we wanted is to get the temperature down a few degrees so it would be manageable. It is virtually impossible to be in the living room with three or four big fans turning and having a normal conversation or watching TV.
When you’re in a tropical environment in the high 80s/90’s (and humid) you’d like to just feel comfortable at night. Sleeping in more than 80° certainly doesn’t provide for that. The owners should realize this and let their customers know in advance. Moreover, they should follow through on further communication or try to do something about it.
If not for the lack of follow through with communication and the poor AC, we likely would’ve given five stars.
The owners know of the issue here and at the very least could also had a few portable air conditioning units in the room which likely wouldn’t have cost more than $200-$300 a piece. A bunch of noisy fans just doesn’t cut it for $500 per night.