Rachel's place is great! It was very comfortable for our family of 3. It's located in a nice, typical Hilo neighborhood, a short walk to downtown Hilo. It's spacious and has all the modern conveniences. Rachel was very attentive and responsive to any needs we had.
One thing to note though...the unit is below the main house, so you can sometimes hear footsteps or when there's company in the house footsteps and voices.
It wasn't a major issue for us, but some folks might desire more privacy. Just the nature of the way the unit is set up...still a great stay for us!