Communication was great and very quick. The welcome packet was a bit long, however, the instructions were easy to follow to check-in, where to park, etc. A washer/dryer on site would have been a really nice perk, even if coin operated. We didn't use much of the house except as a place to stay overnight while working in Hana. Would definitely look to stay here again if on-island and especially if working on the east side of Maui again. By the look around, it has everything you would need, is pretty quiet at nighttime, and the bed was comfortable. I would recommend!