This is a beautiful cottage, and the location is great. Unfortunately, our stay was not the experience expected. We paid the full rate for a cottage without a working refrigerator, no working satellite, broken DVD and very slow internet service, which we were asked multiple times to ensure we do not stream. A temporary refrigerator was provided, outside of the cottage, which is not what we paid for, as the humid climate attracts many bugs after sunset, using a refrigerator in this environment was awful.
I sent a message to the host as a curtesy, requesting a partial refund… I received a very unpleasant phone call 3 days later asking me if I know how much property costs in Hana and that he was $8,000 out due to rolling blackouts. There were no surge protectors, which is probably why all appliances were shorted.