Mitch was an excellent communicator. We were new to Hawaii and he kept in touch with us like a family member would as we arrived late and had some plan delays. We brought our 4 sons with us and Mitch was able to accomodate us with an extra cot for our small son. Mitch left us some juice and breakfast items which was nice since we arrived late and did not have time to get breakfast food in advance. I know Mitch takes great care to clean the place for hours after each visitor. He was very considerate and took great care to have a clean place for us. Having a local there, like Mitch, to support us in a new place was helpful. Also, we appreciated that he gave us good instructions regarding what to do with the security guard when we first arrived. He also gave us tips on security around Oahu and places to eat. And when we had a flight delay on our return home he was so kind to work with us on an extra night stay.