Helen (also goes by Penny) was so communicative and a wealth of information about the area and the island of Kauai. She made check in and check out super easy. The place itself is outfitted with everything you could need (hot tub is GREAT) and is in a great location. (15 min from Hanalei and Anini and the park and ride to Haena State Park). You cannot beat it for the price.