We stayed at the hotel for a weekend trip. Check-in was horrible - front desk staff initially insisted that our booking didn’t go through. We wrote down our last name on a sticky note so she could look into it. Afterwards, we were told to make a new reservation. We came back after parking, and the staff “miraculously” found our booking. She said she couldn’t find it in the beginning because we provided the wrong last name, which is not true because the sticky note with our last name was still on the desk.
We understand that the COVID-19 made everything more challenging, and that the Airbnb booking is new for the hotel. However, this miscommunication created unnecessary stress.
The hotel is in a great location with walking distance to the canal and restaurants. Parking is tricky. We parked our car in a nearby hotel for $35/night. The room is clean and cool with split AC. Walls between room are thin, and we can hear our neighbors’ TV.