Ethan and Jessica although we did not meet in person we’re very kind and responsive. Easy check in process. This place certainly captures the beauty of the rainforest climate, I loved all the sounds of nature. That being said it is very wet which did make it very damp and hard for towels to dry, when going in and out of location have to open and lock gate which was quite muddy. We had a leak in ceiling which Was quickly addressed. Overall a great value for your money and close to volcano park.