Jess was very responsive and it was a delight working with her. The place met all our needs and we were able to fit 3adults and 2 children in her unit. The room was conveniently located just across the garbage disposal room and laundry room. It was also just 1 floor above the pool. The staff at the Waikiki banyan were very pleasant as well especially the parking attendants. The kitchen was well stocked with enough utensils plates and items. Mahalo for your hospitality Jess.