I have stayed in Airbnb's all over the world and this one was by far the worst experience. I am not a person who reviews and being a business owner has always tried to understand the mindset of a reviewer but in this moment I write this as a warning for all future guests at this location.
Before arriving, I was notified privately by the host that she had squatters stay at her place for 18 months and was only just able to remove them from her property. As well, she recommended us to keep a low profile as her neighbors in the complex are "in an uproar" in regards to her renting to airbnb.
Upon arrival, I was immediately overwhelmed by the smell of rank musty womens perfume, which after investigating came from the sheets, pillows and bed. Then, when I opened the fridge the door panel was filled with open and half eaten food. Not condiments but food all stuffed in the door panel and a previously used water carton. In the bathroom were two towels, one clean and the other wet and used. When inquiring about the parking, in the complex there are no marked spots anymore due to fading painted numbers, so it took a lot of investigating and problem solving to guess which spot was the one that belonged to her place. This is a complex that requires a parking pass, and after hearing from the owner about the other tenants and their ideas towards air bnb rentals, we felt it safer to have a pass to keep our car out of peoples minds. When we asked the host for the parking pass she told us to look in the kitchen drawers. These drawers are where she keeps all her junk to keep her apartment appearing "clean". There was no pass and after a brief discussion with the host we were notified that "bummer.....we SHOULD be fine, and she will ask around to see if her neighbors have a spare".
All this took place within 1 hr, I had asked for an early arrival time and was told that the place was getting cleaned until 5pm, and that 5pm will be my checkin time. At 2:30pm, I was told the place was clean and I could check in and at 4pm I arrived to the location. At 4:45pm I notified the host that I would like a refund due to the over powering smell of musty perfume on her bed, pillows and sheets. I decided, that the half eaten food, the wet towel and the missing parking pass I could live with, but the smell of the bed and sheets was so bad I couldn't bare to rest on it.
She quickly agreed to refund my money and out of the $829 dollars I paid to stay, I have received $480 back. I asked the host why so much was withheld from my refund and she notified me its air bnb policy to charge one night, cleaning fee and taxes. So I then, requested an inquiry through air bnb and they notified me that "the refund of this reservation is base on your Host discretion...We’ve given your case and its details careful consideration, and we determined that no further refund will be provided...Host was able to provide with us a documentation that the place is clean when they turnover, and for the perfume, they can supposedly resolve for that when they know the issue...Our review is complete now, and we won’t be able to offer additional support or refund on this case at this time, since your Host declined for the full refund".
So In short, do not spend your Maui vacation here, you will be ripped off with a bad location, horrible host and if she hasn't cleaned her sheets yet, one nasty smelling pillow and bed.
P.S. All of the pictures are not of her place, with the exception of the last one showing what is a corner of bed a white little rug and the kitchen. The rest is interior photos of really nice homes but not hers and a balcony that is also not hers.