Emma's response time to our questions was always very fast. The location was great. It is a ten minute walk to the beach and in the heart of Waikiki. This was great for the family as everyone could come and go as they pleased. As long as they were paired up, we let our kids (11-15) head out and enjoy the neighborhood. There are so many places to eat and shop within minutes of this condo. The common areas of the condo were very clean and well maintained. The condo itself was very clean, but a few things could use a little updating. Having a parking space was wonderful as street parking spaces are minimal.