Ann was easy to communicate with to organize arrival. She sent out a introductory letter about a week ahead of time, which contained all the necessary details about check in, etc. Once we arrived to the house, however, we were a bit disappointed with the garbage left by the previous guests in the hot tub, including beer caps. To be fair, Ann handled the situation immediately by calling someone to come over to clean the tub, so we did feel that the matter was appropriately handled. Initially, we liked the house. It is cosy, and cute. The interior is just as described in the photos. The house is clean with charming furniture. It is not very big, but provides more than adequate space for six people to enjoy (we were 5, and it was fine). It is also well located, close to town. It's about a 5 minute drive or a slightly longer walk to the main area with shops and restaurants. However, as we started settling in, we started to notice some problems. All the patio furniture was in a really bad state of disrepair, as well as all the beech equipment under the deck. It was all rusty, and many items were broken. The kitchen was not well stocked beyond minimum equipment, which was too bad because we do prefer to cook for ourselves on some nights. If it were more appropriately priced, we would likely not be commenting about these things, but we wanted to say that we felt that the state of the house is a bit too shabby for the price charged (and this compared to four other properties we rented during the trip to Hawaii). On the other hand, the view of the ocean and the beech is spectacular, so that did balance the experience somewhat. The hot tub also, once it was cleaned, was a very nice luxury to enjoy. I'd say with some renos, replacement of broken patio chairs and beech equipment, more attention to the kitchen, lights and light swathes and door handles, this little house can become a real gem! But at this point, it needs some TLC to get there.