We are on our honeymoon and we really don't have the time nor the inclination to write this, but we want warn you, so we decided to invest the time to write this.
My wife and I rented the apartment in question for a week, looking for a romantic getaway.
The description of the apartment does not mention that there are bugs, insects or many horrible spiders in webs by the garden passage-way (which is also very neglected) that leads to the main entrance of the house.
Just above the main entrance there is a very tall palm tree with coconuts which is very unsafe for anyone standing nearby (900 deaths per year by falling coconuts). There were many fallen coconuts visible on the ground, the area was not maintained well.
The apartment was not very romantic for us, but maybe this is a matter of taste and we do not want to judge.
The lanai is surrounded with a mosquito net and on it there were a lot of spider cocoons; little spiders ready to appear soon. Not really romantic for a honeymoon, but ideal if you are studying the life cycle of spiders.
Not feeling comfortable or relaxed in that kind of environment, we decided to take our opinion politely to Ed and to look for another accommodation.
Ed replied to us that he is aware of the presence of spiders and that they are part of the ecosystem (so there!), but he has no control over insects or spiders in a tropical forest!
Knowing the cancellation conditions, we kindly asked Ed to understand our situation and if it might be possible to recover part of the payment for services not enjoyed.
At the beginning he replied immediately and was very kind. He wrote back that he was sorry about our situation and that he will work with us, but cannot refund the costs for cleaning the apartment twice. We fully understand the cost incurred and therefore accepted his offer.
Then it was just SILENCE. We did not receive any more news from Ed! (normally Ed had answered emails in a few hours, strange isn't it?)
We decided to wait again for a couple of days until we wrote another email and still nothing...after 9 days we tried again with another email to get some news.
Finally he reacted after our third email and these are his words: "...you are aware of the reservation and cancelation policy..." "...most people are amused and very interested in these beautiful critters..." "...take the issue with Airbnb..."!
What? You wrote in your email that you wanted to work with us and now? We trusted you!
We are traveling for three months and on our trip we have been in a lot of different properties but have never had any issues like this one.
Now Ed has all our money, but believe us, there are plenty of more beautiful properties around, much cheaper and comfortable than that one.