Dear Airbnb’s,
The public feedback reviews are a critical component that help us (fellow Airbnb costumers) make the right choice for the next vacation/trip. The place we choose to book has a tremendous impact on the quality and experience of your next journey, and so I’m going to provide you all with an HONEST feedback for the sake of awareness.
The consensus among all the guests (6) regarding the stay at this unit, was not positive.
Some of the highlights that support this point of view are listed below:
• The location of this unit was not convenient for us at all! If you are looking to travel and plan to cover the entire island exploring the major points-of-interest on the island (as we did), the location was really the biggest drawback of our entire trip. It was too far from everything except the Volcanoes National Park. However, if you plan to stay put, relax and chill, it might be okay for you.
• The overall facility looks like it has been neglected for some time and very little investment is put back into improving it. In other words, there are several items that support this opinion and could use repair & improvements. Some of which are listed below, and some were sent to the host privately.
• Kitchen roof is leaking (past reviews have pointed this out, but problem still exists).
• Listing needs a revision regarding the hot tub which is not jetted. It is just a soaker (small pool with hot water). Most people assume hot tub is jetted.
• Listing needs to include that host/owner lives upstairs. This impacts privacy, especially since 2nd floor has a balcony overlooking the swimming pool area. Some guests might care, some don’t. Nevertheless, it should have been mentioned in the listing.
• WiFi in the entire unit is substandard/not reliable (at all) and is horribly slow. dBm signal strength were very weak. This is not an ISP problem. It is inadequate strength of router signal distribution. We measured it.
• Kitchen screen door does not shut firmly leaving a gap for bugs to enter. Remember, there is no AC, so keeping the air movement is almost mandatory to regulate temperature and get air breeze into the unit. Expect to see cockroach/bugs/ants in the unit from time to time.
• It is beneficial for all guests to understand and know that the water supply for this unit is based on water catchment, and water shortage may occur during your stay. We had experienced water shortage during our stay (only at this place) which led to stress and frustration considering we were crawling in lava caves all day and wanted to take a shower when we got back to the unit (but couldn’t). However, host was able to resolve the issue the next day.
On a positive note, the full stocked pantry is very useful! The night sky view from the pool area is beautiful, the landscaping around the property is very well done! And the extra games\books\beach equipment in the closet/unit are very generous!