Joyce was a great host. We got in late, had a little trouble with the new keypad, but Joyce answered the phone quickly and helped us to get in, even though it was late! The room was clean and cool. She gave us codes to get to the pool and laundry, although we didn't use either one. and told us about the 10th floor balcony with the beautiful view! Joyce also left a welcome card and some snacks! I highly recommend Joyce and this property and when I come back, will be staying here again!