The condo was clean and in generally very good condition- no problems on that score. The trouble was the confused management leader and team that were over 5,000 miles distant.

The problems started the moment that we paid via Airbnb for the rent, as well as the cleaning and service charges (together, about a third of the bill for 5 days). Within minutes, we were asked to pay a further $120 of tax, because – somehow, and unlike our other Hawaii rentals - Jared claimed that Airbnb couldn’t handle these taxes in the initial payment. It is true that -buried in a long list of draconian rules – it was mentioned that there would be an extra 15% tax on the rent, but when I did the sums, my estimate was only about $90. There followed 5 days of “negotiations” during which time I was offered 3 different totals (the first two claims that I contested were eventually “annulled”). In spite of my request for a detailed billing of the tax, the third claim was never justified but - since it was close enough to my own estimate, I paid it anyhow - literally an hour before leaving on my trip.
Then, a few days after leaving home, I received an email with the parking permit, required in order to park my car on the condo property. Of course I had no access to a printer, and when I pointed this out, Jared’s team uselessly send a duplicate e-copy. He then suggested that we visit an office somewhere offsite to have the thing printed. Since my wife and I were busy, we asked that he or a team member deliver the permit. That’s when we discovered that the entire team was in Florida, London and Australia and thus could do no more than “recommend” that we find a printer.