The check in for this property was horrible. We couldn't get in the lockbox for over 30 minutes, and when I tried to call the number on their listing no one answered. Their messenger in the Airbnb app says responses take an hour! Finally we used the emergency number listed on their voicemail. A sweet woman answered and was able to determine that they provided the wrong code for the lockbox and she gave me the right code. Luckily it was close enough to business hours that someone on the emergency line was available. I can only imagine what would have happened if we'd gotten in late for check in! We may have had to find another place, which is no easy feat in Kauai.
Check in horrors aside, the place was in a great location with an amazing view of the ocean. We loved to sit outside on the balcony at night and listen to the ocean waves crash on the shore.
The other thing to think about is the laundromat. It's only one ancient washer and dryer to service a complex of dozens of other rooms, and it only takes quarters. We did our laundry somewhere else.
Other than the check in and laundry situation we did enjoy our stay, but I will avoid any listing from this company in the future. They don't care about their customers. If you need anything from them you will have a hard time getting a hold of them.