Arvis was very helpful and easy to contact, but unfortunately we came at a bad time. Apparently there was a leak and the carpet was wet and soggy for the first few days of our stay. Arvis was quick to handle the issue, but the smell was really bad and took about 3 days to dry. The room decor is a little more dated than you'd expect and it might be pretty tight for families over 5 people. The location though is perfect, and the hotel is one of the nicer ones in the area. Its located right in the middle of waikiki about a 15 min walk from the beach.