Let me start off with some of the pros:
-The view from the lanai is amazing
-Location is great for Kauai first timers that are planning on exploring the whole island
-Washer and dryer came in handy many times during our stay
-Full kitchen
-Extra clean towels and linen provided
-King sized bed, comfortable pillows
-A/C in the bedroom works awesome
-Large fan in living room and two mini fans stored in bedroom, if needed
-Beach chairs, umbrella, and towels in condo (may have been left by previous tenant)
-Key pad entry was nice and convenient
-Property manager (Mark) was very friendly
-Quick responses from Kauai Pacific Real Estate when needed
That being said, we did run into some issues during our 10 day stay here.
First off, the cleanliness of the place could use some work. The cleaning fee charged to guests is $165, so of course, we expected the place to be sparkling clean. Unfortunately, the floors did not appear to have been mopped, or even properly swept. There were soiled marks all over the floors, especially the kitchen and common area, and even bits of egg shells on the kitchen floor.
Secondly, a couple of days into our stay, we received an email from Kauai Pacific telling us there would be some unexpected construction going on involving our unit during our stay. The construction was mainly going to involve the outside area and the lanai, and was only supposed to affect our unit for two days, so we were understanding of it. Unfortunately, there were several ladders posted up in front of the lanai for the rest of our time there (over half of our stay), and workers were walking past looking into the unit several times a day. So for the rest of our time there, we did not feel comfortable spending time on the lanai, and we no longer had the beautiful view to enjoy.
Lastly, we had a HUGE issue with millipedes in the unit during our stay. At first we thought they were common house pests (our first time on Kauai), so we dealt with them, removing up to 10 per day. After speaking with other tenants, including permanent residents, we found out that this is not a common issue, and seemed to be isolated to our unit. I did reach out to Kauai Pacific Real Estate, who promptly responded and offered to send out pest control the next day at 4pm (our final day there). We decided not to have them come since we did not want chemical treatments going on inside the unit we were sleeping in on the last day of our stay. That night, I woke up at 3am with a millipede crawling on my arm, and one under my pillow. We proceeded to remove 8 more millipedes from the unit within an hour. We reached out again to Kauai Pacific to inform them of what was going on, and we decided to check out a day early and spend our last night at a different accommodation. The place was literally infested with millipedes, and the issue was only getting worse. That being said, Kauai Pacific responded very quickly, was apologetic, compensated us for the issues we were having, and stated they were sending the property manager to spray the home, and having pest control come to treat the condo.
I know this is a long review, but I couldn't explain our experience any other way, and even though the company was accommodating, there is no way I could leave a 5 star review with the experience we had. Hopefully pest control will be able to get rid of the millipedes so that other guests will not come across this issue in the future.