Very responsive and friendly property managers, even for night check-ins and weekends! We had a tiny little repair concern and they were prompt to propose solutions and even visit on-site within 24 hrs of arrival. Despite initial concerns about a back-of-hotel balcony (over a private parking lot), it was a surprisingly decent view (some greenery/pool views/quiet neighbourhood in back) - all in all, much quieter than the front of this hotel so easier to sleep with doors open. A good basic property in an excellent location - perfectly located in the much quieter and more sophisticated end of Waikiki near gardens, parks and plenty of TheBus routes for those who want to travel "local-style". We love staying in this building, as even though the units can sometimes be outdated and more rudimentary than some, the price is much more reasonable, it definitely has a "vacation" feel and we just pop over to the Royal Hawaiian across the road when we need a dose of luxury! Good compromise! Thanks again to Mark & team for their availability and service throughout.