The check-in went smooth and the location was great. However, the condo was not clean. There was crumbs and sticky stuff on the counters. We did not have hot water for our entire stay and I was only offered a 50 refund. We had to shower at the pool and local gyms for four days. I still have not received the 50 dollar refund even though that was not sufficient for the inability to shower for four days. I have stayed at multiple AirBNBs a year for the last few years and this was the worst customer service I have ever had. I have still not got a reply from the last message I sent asking about the refund. This is a good place in terms of location and space. I know you can’t plan for the hot water to go out; however, the way its handled was not sufficient.