Upon our arrival, the check-in process was easier than I had expected. The YouTube video was very helpful in setting up my expectations, and we were luckily able to check-in earlier than the official check-in time.
The most important thing was that the apartment was clean. The location was extremely convenient; within walking distance (0.2-0.5 miles) to the malls and Waikiki beach, and shops just across the street. We were a little disappointed that the pool was under renovation while we were there, but with the beaches within walking distance it didn’t matter that much.
Can’t complain about the spectacular views that we had from the balcony either.
Jerry also responded pretty quickly thru text to my questions during our stay.