Cynthia was very helpful and provided stellar advice regarding rental cars and such. When we arrived one day late and mentioned that we would pay for the day we missed, she was super considerate and offered to let us stay another day for free since no one was going to be in her place. Keep in mind that this place is very rustic and was built in the early 1900s. It's not glamping, but you will have everything you need to stay in Volcano. The place is very close to the Kilauea entrance, but since it's in a rainforest, everything inside will feel a bit, well, wet and a bit smelly even though a dehumidifier is running most of the time.