Josh was very responsive both before and after arrival. We had some technical issues with equipment but he came over right away to fix it and checked back later to make sure everything was still working ok. The place is beautifully done! It is super close to the beach and the pool with great restaurants near by. Note - if you get in late you can get your parking pass in the morning. After traveling all day we were tired and the front desk was busy helping others check in. They finally told me we could just come back first thing in the morning.