Let's begin.
Comunication: Before and during my stay Laura and Aki always answered all my questions.
Arrival: Not close to Hilo Downtown (25 min drive) but it's well worth the drive. I was not expecting less driving, I asked before booking and I got my answers.
I used waze or google maps app no problem.
Stay: The place is amazing. Great and beautiful right in the middle of Jungle action lol
If you get there after sunset, you might have to say Hi to a few frogs ( hey, you are in an island)
Recomendations:
Check out Volcano National Park and drive to the beach. Amazing
Go to Hilo Coffee Mill, yelp it. Like 6 miles from the place.
I will book again this place with my eyes closed.
What I like the most was the details of everything, from the shower head to spotless bed sheets to clean bathroom.
Thank you again.