Nancy was very friendly and always fast to respond to answer all our questions.
Overall we did enjoy our stay at Kauai Beach Resort. The room was very spacious, the bed was super comfortable and there were enough towels for both the pool and the bathroom provided. There only were were a few things that I'd like to mention for fellow traveller's: The next door neighbor at the time of our stay kept smoking on her balcony, which didn’t allow us to have our balcony door open in order to prevent a smelly hotel room (we just had bad luck here...). It was also quiet noisy outdoors in the mornings: The roosters are part of nature, but there was also a mowing vehicle mowing the lawn of the property next to the hotel, as well as helicopters doing drills. I understand that these are all things that cannot be controlled by the AirBnB host. The other thing that was unexpected was that despite paying a respectable cleaning fee with our booking, we were asked to empty the trash ourselves. Also, although we stayed 3 days, there was only enough coffee provided for one person for the first day.
You should also note that the check in can possibly take some time, as it is a hotel and there was a check in line in the lobby when we arrived...
This having been my first private hotel room experience with AirBnB I probably wouldn‘t chose to stay this way again, as I enjoy the ‘traditional’ way of accommodation more. For people loving a resort feeling and everything that comes with it, this is a good pick! The pool is very nice and we got to enjoy the outdoor hot tub as well.