Property is beautifully located beachfront by Northshore area. View is spectacular. But condo itself is dated, and needs an upgrade, includig the microwave which is broken. Cleanliness needs improvement. We arrived at the place a little earlier than 4 pm, but unable to check-in because they are not done cleaning. After 30 minutes they texted us and said condo is ready. We went out for dinner and came back finding hair on the toilet bowl, pots and dishes are greasy. Our family usually does not complain with small flaws, but this time I had to say something because of sanitary purposes and due to the pandemic owners and/or property managements should be mindful about the safety of the customers, especially when it comes to cleanliness and disinfecting the place well. Customers should feel comfortable to use the amenities in the property, but we felt really uncomfortable even to lay down on the bed. We had to washed pots, boiled spoons and forks, washed linens and towels, etc. I texted one of the number listed for emergency and message Faith directly via airbnb, but all I got is a message asking, " why we did not complain within 24 hrs of arrival, so they can fix the problem and hope you have a great vacation". You expect the place to be ready and clean especially if you have 6 hrs in between check-in and check out. Also, how can you fix cleanliness after customers check-in and saw the place already, and it is in the middle of the night.? They also asked me, "why I did not complain the next day". Isn't it your first instinct when your tired and wanting to relax and sleep is to do what you can, so you can rest immediately? And, I wasn't planning to complain, but I realized it has to be fixed, not now, but for future customers. My impression on all the messages sent was that it seems that they are making it sounds like I am complaining for nothing and just whining. I usually do not leave bad reviews, but I think I had to leave this review to help other customers in the future. The good part is Mr. Lee, the owner of the condo contacted me and talked about the problem, and was nice enough of him to give me a refund, which is half of the cleaning fee. I wasn't expecting him to do that, and I wasn't complaining to get money back. All I want is for them to make sure that next time the property is clean and tidy enough prior to customers arrival, especially after a long day of flight and drive. I want to thank Mr. Lee for being professional and courteous. Like I said, property is located beachfront , and view is spectacular, but upgrade is a must.