Location is excellent. Walking distance to Waikiki Beach and plenty of restaurants. Bed is comfortable and it has a nice television. Hosts are good at communicating prior to arrival. I didn't have any issues during my stay so can't say how they handle issues. Plentiful onsite parking through the hotel at $20 a night. Condo is actually part of the Aqua Palms Hotel. I would check their rates prior to booking. Had I checked hotel rates I could have gotten the room at the same cost with two breakfast's each day included and daily maid service.