As regular Airbnb guests we have come to expect some basic things.
Cleaning, the unit is very dirty (it needs a good repaint and detailed cleaning.) We expect units to be on the older side in Hawaii in general. But it just needs some money and time reinvested in this unit.
Washing machine and dryer, you can't state washing machine and dyer in unit when it's not. 1 Community washing and dryer at the end of the hall ( Which you still have to pay to use, That's assuming no one else is using it when you want to use it) Is just not acceptable.
Security, There was no mention the car park doors to the units are locked after 10pm to 11pm, That's fine but no key was provided that fits these locks. Having to walk outside the building at 12pm to re access the unit is just not on.
Power point in bathroom was hanging out the wall and was only half there( Family did not feel safe plugging anything into it)
Acceptable bed, People complain about too soft or too hard. That is very subjective, however when the middle is broken and sags like a banana. It just needs replacing (Seriously you rolled into the middle and was a struggle to get backout) Concerning is previous feedback had been left and nothing had been done about it. Also the roll out bed in the sofa had a leg missing, So couldn't even use that, I felt sorry for my kids that had to sleep on it.
All in all great location, But value for money was not there, I could walk next door and stay at the Marriot for the same price(Was really close to doing just that)
It's run down and unloved, needs some of the income, reinvested into it too bring it back up to standard.
While I don't feel it's right to slam a host for every issue, It not right charging guests to stay at this location with out fixing any issues.
Airbnb did the right thing and refunded a portion of the booking,
But not convinced it will be brought up to standard.
Avoid unless it's your only option.