My mom has stage 4 colon cancer. She had dreamed of going to Hawaii for whale-watching season, so the whole family planned a special trip. On Day 2, we discovered there was no hot water. Vacasa told us that the home was solar heated, there was an electric water heater and advised us space out our showers. How the heck are we supposed to wash dishes, do laundry, and take showers if there are other tenants in the building also using the water? As my mom is suffering from neuropathy from her chemo, she was unable to take a shower for the duration of the trip because no one could offer an actual solution. Airbnb asked for proof that the water wasn't warm, as if traveling with a thermometer is a norm for most vacationers. We reached out for a partial refund as the listing doesn't say it can't guarantee hot water. Vacasa has yet to reply.
On arrival, the house had a feces-like smell. Thankfully we were able to air it out. If we could have left, we would have. We didn't have another option.