Our flight was delayed so we arrived really late. Sue made up the second bed for us in advance and had some local island goodies waiting for us so we didn't have to rush out the next morning to get breakfast - this was very much appreciated. Sue gave us our space which was nice, but she was also very responsive/accomodating to any questions (to help us plan our days) or minor issues that came up.
As other reviewers mentioned, the unit is well stocked with all the essentials and is very comfortable. Having Netflix was a nice bonus. We loved the shower and the private Lanai. Overall a great place for 'home base' while we explored the island. We would not hesitate to recommend this rental to others.