My flight was to Hilo and After almost 10 hours of journey, 2 hours of car journey, reached Kona Airbnb and didn’t get any response from the host! Check in time was 3 pm HST and i had messaged mentioning that we would be reaching around 4pm HST. we never got any response from the host, contacted Airbnb and at 7pm Airbnb said they will go ahead and cancel the reservation as host isn’t responding.
It was my pre anniversary night and we had to cancel our plans for this mishap.
Once after the cancellation , at about 9pm HST host calls and says that her phone died and she had met with an accident, so couldn’t reach out to us. When I told that she is supposed to give the details atleast a day before , she says that she had out of station guests , which caused the problem”.
Now that isn’t my problem when I am also coming out of station and you are running a business. Will anyone agree, if I say that will provide the payment after the stay. My evening was already ruined and most of the restaurants in kona get closed by 9:30pm -10 pm HST, hence our dinner was ruined.
Thank you!