Both Drew and the timeshare staff were great in that they were easy to contact and very responsive. My main concern was about the cleanliness of the place (especially during covid), but this listing lost additional stars because of the disturbance and inflexibility that was of no fault of Drew. Main points for improvement:
1. Cleanliness of my sleeping arrangement: I found and reported large chip/food crumbs in the couch bed (there was no way they fell through the couch cushions as this was a fold up). The mattress itself had various yellow, red, and brown stains. I was grateful for the two people on duty as they responded immediately, admitted their wrongdoing, and the one person they sent to the place did their best to clean up the mess.
2. Cleanliness of the carpet, furniture, and miscellaneous items. The carpet was dusty as if no one had ever shampooed or even vacuumed it, and had the occasional hairball/dust bunny. It was dark and slightly discolored from use and accumulation of dirt. The couch and chairs had a film of dirt over them in addition to all sorts of stains, from food stains to brown water stains, probably from people being wet from the ocean or pool and sitting on the furniture. The miscellaneous things that seem small but build up to create a dirty place include proper cleaning of the dishes (all were crusty with small traces of leftover food from previous guests), wiping of the walls (there were marks and hair on them) and dusting of items such as the the fan (dust was caked on the top)
3. Disturbance at an unreasonable hour: There was very loud mowing of the golf course that started just before 5am and lasted for over an hour. I had earplugs and all the windows and doors were shut, but it was still so loud it woke me up and I couldn't get back to sleep until the mowing had stopped
4. Inflexibility of extensions: Despite all this, we wanted to extend our stay one extra night as it was convenient to stay rather than to find another place. The timeshare is inflexible in that you can not extend your stay. Instead, you would have to make a new reservation with a 2 night minimum, even if you were planning on staying in the same room.
5. Unreliable internet: I would not recommend to anyone who needs to rely on internet for work etc, as the connection is not great. There is an option to pay for more devices per room (max is 4) and bandwidth, but it didn't make sense to us to do that
Pros: Overall, it's not a bad place to stay. Besides the mowing, it was peaceful and seduced. The place is easy to get if you have a car, and about a 15 min drive from Kona. Drew was clear and upfront about everything, which I appreciated. The timeshare accommodated late check in (around 9pm) and late check out (12 noon). The place was pretty spacious; we had a nice balcony to enjoy the surroundings with. The kitchen was equipped beyond our expectations. We didn't have to do anything for cleaning (no need to do dishes, strip the bedding, etc)