Royal is very responsive to emails and helpful. Loved his place as it was plenty of space, lots of beach supplies and kitchen essentials. Only thing we were disappointed in was that the miscommunication with the lack of A/C as that was what we required. It said A/C in the description but apparently needed to request directly before the trip. Other than that, the room was as described and the location was great and we felt safe. Close to Hanalei which had great restaurants and plaza as well as walking distance to the beach.