DO NOT STAY HERE!!!
We arrived at 11:00 PM at night. The self check-in instructions were clear however, the key card would not work in the elevator which gave us access to the unit. We were instructed to contact Security but they not easy to find and told us repeatedly that they couldn't help us. The elevators also were not working. It took us 45 minutes to get into the unit. Our group did not feel safe.
Upon entering the unit, we were very disappointed. Prior to booking this unit, in an email exchange, I was assured that they could accommodate 4 adults in the second bedroom via 4 twin beds. I was told the beds had 'real' mattresses. They were not. There was 2 twin beds and 2 cots. The 'mattresses' on the cots was maybe 2" thick. The sheets were dirty and smelly. The closet in the second bedroom was jammed with the host's belongings and could not be used. There were no dressers. I'm not sure what the host thought 4 adults would do with their clothing/luggage for 11 days. The 'curtains' in the second bedroom were held together by paper clips and did not close all the way. There were large gaps so there was no way to keep the light out or have privacy. The casing along the floor/wall was coming apart and we tripped on it.
The second bedroom was mildly better; however, still no dresser. There were two closets. One was being used by the host to store an old washing machine and baby carseat.
The bathrooms were inadequate. There was no toilet paper holders and the only place to put the toilet paper was on the floor. The shower glass doors and sink were grungy and not cleaned well. The limited storage in the main bathroom contained leftover bottles of sunscreen and various toiletries likely left behind by other travellers. The bath mat was stained and dirty.
The couch in the living room was torn and also stained. The air conditioning vents were so disgusting and dirty that we didn't turn it on.
I immediately emailed the host and initially, communication was responsive. We told the host that we would not be staying for the remainder of the 10 days. Although the cancellation policy did not include a refund, the host did agree to refund the remaining days. HOWEVER... we were charged $900 for one night. I have sent 5 emails asking the host to provide a detailed description of how they came to that figure and they have refused to respond. Additionally, we paid for a late checkout ($150 USD) and I have not received a refund for the late check out. We were in this unit for less than 12 hours. I understand that a cleaning fee would apply as we did sleep in the [dirty] beds, however, not what we were charged.
The area is a bit sketchy as well. When we were in the elevator trying to access our floor, a drunk man fell into our luggage and was swearing. Then another man entered the elevator and made comments about how he couldn't visit Canada because he had a drug trafficking felony charge. Both these men lived in the building. Do yourself a favour and stay somewhere else. We ended up getting 2 - 1 bedroom hotel rooms in downtown Waikiki (1 block from the beach) for the same price.