Ben has been a phenomenal communicator every step of the way. We chose this place nearly a year in advance for its proximity to the Volcanoes Park, and the hot tub. It was before AirBnB even had the dates available, but Ben made it work for us.
The house is exactly as pictured and we were at home instantly. There are plenty of condiments and the kitchen was easy to maneuver. We had a couple of questions and concerns and Ben always answered promptly. There is an ongoing drought and we had signs that the water tank was getting very low and Ben came around to deal with it and we had sufficient water for our needs, including laundry. Water in the sinks take a while to warm up, but showers were always hot.
We stayed 6 nights and especially appreciated the closeness to the park while Kilauea was erupting. It was nice to see it in the day time but so much more dramatic seeing it after dark.
We highly recommend Ben's place and look forward to returning one day.