Terry and Rahul were very responsive. However, I think it was overpriced and did not match the description listed on Airbnb. It’s a tiny room, originally only 1 full body towel provided for a 5-night stay per person. We found some dark hairs on the towel as well as some spots. No body wash (the dispenser was broken). It didn’t feel like the room was properly cleaned. Also the view from the room is not as pleasant as described or angled in the original description. I also did not like the idea that it was just a random hotel that lets people do Airbnb. In fact, when I checked the prices of the same hotel on the Booking, it was the same price or maybe even cheaper. We had to cancel 4 of our 5 nights and involve the Airbnb customer service to get the refund for the cleaning fee as well. I’m usually not a picky person when it comes to a customer service, but it was our first time in Hawaii and we wanted to have a pleasant stay here and create positive memories on the beautiful Oahu island.