Tracy is very nice, she let us check-in before 4pm. This unit is cute but just not for us. It is next to a busy road and on the first floor. It was to warm if you didn't turn on the AC . The floor was not clean to be bare foot. We heard footsteps from the second floor they were very loud around midnight and 5am in the morning.We loved our stay in Lahaina and Paia for our vacations but not really Kihei.