We had some trouble checking in - ensure that Lani puts your name on the master schedule so the front desk person is able to check you in. the front desk person was quite rude and kept telling us we couldn't check in because our names weren't on the schedule. She kept saying Airbnb didn't understand them and how they operate and that it was our responsibility as guests to ensure we were put on this master schedule even though we just found out about it. it was quite frustrating. she kept saying we were going to have to sleep in the lobby.
other than that, Lani was very communicative, helpful when we left something behind. the area is easily walkable and pool/hot tub area is nice.