Ranae was very responsive. We came in late and was having trouble with the gate lock. She came out and helped us immediately. She also immediately brought over a room heater when we requested it (house is on higher elevation so can be colder).. We stayed only one night so we didn't need to cook or anything. There is a mini fridge and electric kettle so you will not be able to cook your meals if you stay longer. The deck is very nice. There is a camera on the deck right outside the room which is probably there for security purposes, but it did feel a bit uncomfortable especially since the hosts live on the same premises. The large/central sliding door that you see in the photos leads to the hosts living and dining rooms. This room is through the other sliding door on the right.