I've stayed at this place before and the only thing saving it is the location. The staff has always been great but there's absolutely no security to hold the tenants accountable and the staff is ill equipped to handle any situation after hours, well actually there is no staff after 10pm. Both times I've stayed at this place, there were rowdy tenants. This last booking was the worse. There was a tenant in one of the deluxe room with 3 occupants and the couple was fighting from 3am-7am and woke everybody up. Doors were being slammed, there was screaming for 4 hours, the female was kicked out and she was screaming outside for 30 minutes, left for 30 minutes, and came back screaming again. At one point it seemed like a woman was getting beat up. No security or police came so you are absolutely left on your own to handle any situation after 10pm, which is understandable. When complaints were made to the staff, we were told to call the police but it's not really the staff's fault as they shouldn't be the ones handling the situation. I just think the owners of the property should provide more staff to round the property after hours.
Overall, the place is just a place to stay in the heart of Waikiki. I actually liked the staff but you just have to cross your fingers that nothing major happens after 10pm. I believe some of the staff stays at the property in the back but none of them are security or even can fix a maintenance problem once 10pm hits.