Did not get to meet Robb or Ayumi during our stay as they were overseas but check in process was smooth and Robb made sure any queries were answered and his brother was around if we needed help with anything, they were also kind enough to allow for flexible check in as they had no prior guests the day we arrived. The apartment is about 15 min drive from Waikiki and 20-30 to Kailua area depending on traffic, a good location to stay if you want to be out of Waikiki. Although it is close to Hanauma Bay, there are way better snorkel spots that aren't crowded with tourists and won't cost a $7.50 entrance fee (especially up in North Shore). There's also a few nice beaches near here like Halona beach cove/eternity beach and Alan Davis. Beach gear including snorkels, a body board and beach umbrella is provided which is very handy. We did find the fridge to not be cold enough even though we had it turned to the coldest setting so we had to get groceries on each day we planned to cook as we were afraid certain foods would go off (as milk was barely cold enough) the electric cook top is great for simple meals/breakfast cooking but does take a while to heat up so do keep that in mind. The sofa in the living room was slightly uncomfortable as the springs inside the seat cushions had come out, but that's nothing some new cushions won't fix. There is ample kitchenware to cook a nice meal (even a blender) and the bedroom was clean and comfortable. The apartment has all the essentials you need for a short stay. We particularly liked that it also had a washing machine, dryer and ironing facilities.