Karl was very thorough in providing information about Sandpiper Village policies, instructions on the parking spaces and using the pool, as well as detailed directions which proved more useful than GPS navigation upon arrival. He also provided contact information for a maintenance person responsible for the property for specific questions, which made me feel like I lived there myself, well-armed should anything unexpected happen. The description was accurate and the accommodations made our stay quite pleasant. There were many additional things provided including paper, pens, a magnifying glass (which came in handy for my father), spices, games, books, and Kauai brochures. My family enjoyed the property as well, and we wouldn't mind staying there again! The only thing that could make it better is air conditioning :)