Unfortunately had a very bad (and costly) experience while booking this place. Booked last minute, and was not sure if I would get the rental car because of it (as stated in the description they inform you that you only get a car if it’s available). While looking immediately for my own rental car just to be on the safe side, I received an email asking to complete my rental car reservation from the host (thus implying I’ll be getting a car).
Fast forward to the second I land on Kauai, just to receive a text message from the host informing me that I will not get a rental car and offering me $40 for my troubles.
So instead of booking my own rental car online and saving over $200, I was forced to go to the counter at the airport and pay a ridiculous amount for my rental car (far beyond the $40 they reimbursed me). This whole situation could have been very easily avoided by an initial email (or lack of) informing me that I would not be getting a rental car.
And while trying to resolve the issue with the host, they were not very cooperative or understanding. Very unfortunate...