We rented two units with Maui Paradise Properties, to spend two days each at for our short four-day vacation. The first was at the Royal Kahana in Maui. We arrived at this spot after 4PM to check into the property, upon arrival we found two women sitting on the balcony eating lunch. The unit looked like someone had recently check-out, kitchen counters covered with food, cleaning supplies were in the middle of the living room, bed was stripped of sheets, bathrooms showers, counters and floors were dirty, fridge was full of food/drinks, and dirty items were in the washer/dryer. We tried to speak with the two women, they indicated they didn’t know another family was checking in that day and they were very rude and dismissive to us. I immediately called the MMP guest relations, who admitted the cleaners were not informed that we were coming that day. Not only did they do absolutely nothing to help us, but they said they would call us later after the issue was reported to a manager - we never heard back despite following up several times. It was EXTREMELY important to my family that the unit be clean so that we could have peace of mind during our trip, as my father has difficulties breathing and health complications. To come to this unit after an exhausting day of travel and see an uncleaned unit in shambles was the most disappointing and upsetting way to start our vacation. My sister was also feeling ill and was in desperate need of a bed to lay in after being out all day, but we had nowhere to go. The cleaners were not wearing masks and haphazardly cleaned the entire filthy unit in about an hour while we waited. After they left, my mother and I were forced to stay up late cleaning and disinfecting the entire place, which was the last way we wanted to the first day of our already short trip.
On top of this, the experience we had at the second location we rented from Maui Paradise Properties at Napili Point, was just as horrendous. However, at that time, we were still waiting for someone from the company to call us back about the issue with the first place. We rented this unit for two nights and walked into the unit on the first night only to be greeted with roaches crawling over kitchen, lizards on the ceiling, ants on the countertops, and unidentified black bugs in the beds and in the bedrooms. This unit also had stains on the sheets, filth in the bathrooms and there were broken blinds in the bedroom, leaving us with absolutely no privacy. My mom was left with bug bites all over her legs after the first night. Renting from them was the absolute worst mistake we could have made for our vacation and the way they ignored our concerns shows just how much they value their customers.