All in all we had a nice stay. The rate is very good but we booked for the cancelation policy as it was one of the only ones that worked for us incase we couldn't fly out last minute due to all the restrictions right now.
The place was clean and the fridge had an ice maker which came in handy for us a lot. They had some sand toys and beach towels we also left everything we bought so they now have 3 beach chairs, umbrellas and floats.
It looked a little different than the pictures but it didn't bother us at all, yes the ceiling is low with exposed pipes but it was fine for us.
At times it was strange we could here people talking and it sounded as if they were in the bathroom. I think it was workers since we could here them on walkie talkies but the sound somehow carried very clearly and we could here their private conversations which was a little funny.
The view of ala wai is beautiful, over all not super noisy just had one bad night of a trash tuck or something under our window early morning making loud noise for about an hour.
Location was decent not too far from
The beach but we drove every time since we had all our umbrella and chairs to bring. Right now parking isn't as high as usual in Waikiki so it worked out for us better to drive and park so we could go to our favorite spot in front of Royal Hawaiian.
Communication was a little strange with the host. She never responded to any of my messages on the app and there wasn't much detail for how to check in. It worked out as we had to park so asked the garage attendant and she was able to call her manager and get us in.
When I did have to text the host as our key cards weren't working for the elevator and gym etc. she took a while to respond and wasn't too friendly. Security told my husband she just needed to email them and then they could reprogram the keys but when she responded she told me that a male guest was attempting to recode them but she only had my name for security, she needed all guests names for security. It would have been nice know before hand so we didn't have to wait to be able to use the elevator especially.
There weren't check out instructions in the binder or in the booking details so we asked the parking attendant as not wanting to text her right away since the exchanges hadn't been super friendly. But he seemed unsure and asked our unit number and said I think just leave them in the unit. So I just confirmed this with the host and she seemed to not believe me, told me I must have misunderstood as her staff has worked there for a long time and know what to do. Such a weird response. I didn't know what to say as we were just trying to leave them in the correct place and it seemed to be turning argumentative. We ended up leaving them with the attendant. It was a very strange interaction, as we were leaving someone came into the unit and said they thought we were checked out already but still had 15min and left. I wasn't there so not sure who it was but it was all kind of a rushed and stressed checkout with all the back and forth with the host.
Its worth the stay for the deal if you're on a budget. But wouldn't be my first pick going back. We did enjoy our stay as we weren't in the room much, it worked just fine for our needs.