Lily and Bryan outlined the check in and check out process very clearly. Their home is incredibly clean and cozy. It was the perfect space for my husband and I to kick back and relax after a day of running around. They were very prompt in their responses and checked in with us occasionally to make sure we had everything we needed. The only complaint would be that the street can be noisy, but as long as the door to the patio is closed it is reduced. We were used to it after a few days as well.