Jackie was extremely helpful prior to and during our stay. She was readily available over email or text to answer any and all questions I had. The room is similar to a hotel room and was a bit smaller than I imagined, but it was just right for two people. It had everything we needed for a week stay - towels, fridge, stove, etc. Unfortunately I didn't get to meet Jackie but she was a great host nonetheless. The only thing that bothered us was that the AC unit is right at the head of the bed, so it blows air right at your face, which can be quite bothersome and loud if you want the AC on while you sleep.