PRO:
The only good thing about this place, is the views and location - which you can find at any house within the area and probably for a lot cheaper. My sister paid 1/2 the price for her Airbnb, which was in a neighborhood right across the street from the beach.
CONS/ ISSUES:
1. We had BUGS in our bed. I contacted Andy & Valerie about the issue and they did apologize, yet nothing was done about it. I asked for a refund for 2 nights because that’s how many nights I slept on the couch, and I felt like that was fair considering we were paying almost $600 per night. After arguing with him about it, he said he would have to talk to the other owner but if they issue the refund I have to promise not to write a bad review. He didn’t care at all about making it right and had no customer service or compassion about the problem. So if you do stay here, and your sleeping with bugs make sure you reach out to your host and Airbnb within 24-hours so they can make him give you a refund. Otherwise you are more than likely not getting anything. Lesson learned on my part.
2. Maintenance: Sliding doors to the side room were cracked and taped up, floor and stove top in the kitchen were cracked. Otherwise it was fine.
3. The property has 2 houses. We were unable to do our laundry one day because the cleaning crew had taken over our washer and dryer when cleaning the house next door. Laundry soap was also not provided so we bought our own and then the cleaners used our soap!
4. They had sand toys, no water toys including snorkels
5. No hammock like the pictures suggest
6. Andy called us initially asking us to say we were friends and family on our Hawaii health forms instead of renters because apparently they aren’t suppose to be a rental property and don’t want to raise any red flags. I’ll definitely be calling the state or Hawaii asking about this… again, not something you should be asking renters who you do not know.
I have rented a lot of Airbnb’s and this by far was the worst experience. The lack of care and snide remarks from Andy blew my mind. When you have guests that are paying as much as they are, you think they would be a little bit more compassionate and understanding but they are definitely there for the money. He was friendly at first and as soon as I said I would like a refund for the two nights he turned very rude.