We really enjoyed our stay here. We had read to worry about car break-ins at a couple of tourist hot spots, but Jess was very accommodating in letting us drop off our stuff as soon as the previous guests had left. She replied very promptly to all queries, and made sure that we had everything that we needed - including tips for places to visit nearby. The apartment is spacious, has good A/C, was spotless, and the kitchen was pretty well equipped. It is also very convenient for downtown Hilo (we drove into town the first time, and very quickly realised that was totally unnecessary...) and there is a big parking lot round the back of the building.