We never had a chance to meet Terri, but she was very helpful over text and email and the apartment was wonderful. Plenty of space to put our luggage, clothes, and items for a full-week trip, and the kitchen was chock-full of amenities. We had everything we needed to cook including some oils and condiments, dishwasher detergent to clean dishes, and even some laundry tabs to wash clothes in the in-apartment washer and dryer. The a/c is a window unit in the living room so it worked hard to get to the bedrooms, but unless it's very hot in Kihei, it doesn't matter as much, and there are a ton of fans in the apartment to move the air around.