DO NOT STAY HERE!
I came to the Big Island after marrying my wife on Maui with our two teenage kids. We were looking forward to rest, relaxation and exploring while here. Where the Bog Island always delivers, I was very disappointed in the rental overall. I have been to Volcano before and love that part of the island but I will tell you, that I’ll return to Volcano but will NOT be renting from Turnkey every again. The home itself is beautiful at first glance but staying there for a week makes you realize how many faults the place has. First and foremost there was no hot water for showers other than in the master. My kids were taking cold showers most of the week. Second we were unable to use the oven - when turned on, you could smell gas coming from the oven. I was recommended by Turnkey to call the local FD, which I did. When they arrived, they recognized the home and said they were at the house in July for the SAME exact problem. But it’s not the FD’s job to fix the leak. Thirdly, my wife and I wanted to use the gas fireplace in the master and found that THAT was not working either. For a family of four who were trying to enjoy the island with the comforts of home (to cook and relax) it made it very very hard to do so. Additionally, the home had an awful musty smell to it. I realize it is located in a rainforest but I have stayed at other homes in Volcano that did not have this smell either by using local dehumidifiers or a centralized system. There is much left to be desired with this place. Lastly, the communication with Turnkey’s local agents was very poor. When I called the central line to let them know of our issues, the call staff were great. However the system completely breaks down when it comes to local staff taking care of the problems. The day before we left, the water issue was resolved however we didn’t dare to test the oven or the fireplace bc we didn’t have faith that they were fixed appropriately. The conclusion here- Take extreme caution before renting fromTurnkey!!