Reserved Tim’s timeshare on Maui for a last minute trip. Arrived at the property and although the reception told us they had the room they did not have anything ready at 5pm when we arrived. I messaged the host Tim and he suggested I return and threaten to cancel the reservation. I thought that odd but gave it a try. No luck. The desk clerk then said it would likely be after 9 or 10 pm. We then contacted Tim again and his tone changed to I can’t help you and you can’t cancel the reservation. Being that it was now 7pm I found a room at a hotel and checked in. I went back to the property at 9pm just for follow up and they said the room was not ready yet and housekeeping was leaving soon so may not be available until the next day. Disputing with CC company. The timeshare front desk was kind enough to provide me a written confirmation that I cancelled with them due to no rooms being available. Will see how Airbnb handles this. Be cautious renting this place as it seems the host has very little control over checkin processes .