Ernie was very communicative and available when needed. The main attraction of this listing is the location. It is literally on the Ala Wai, so everything in Waikiki is in walking proximity. If interested in a long term stay for working from home, you might want to consider this place, but keep in mind there is no kitchen space. This became a bit inconvenient after a few weeks of eating out. Wifi is reliable enough for working and doing remote meetings. Thanks so much!