The housekeeper, whose name is Ying or Xing, was very rude, invasive and uncompassionate. She violated our privacy during our stay as well as created an unwelcoming and hostile environment for me and my girlfriend.
On the morning of our checkout (it's at 10:00am), at 9:50AM the housekeeper knocks at our door. My girlfriend answers and the housekeeper rudely tells my girlfriend we need to be out of the room at 10:00am. At this time we are already starting to get our things together, as well as wash dishes and consolidate the trash and recyclables that we have to throw out according to the house rules, even though I paid a $209 cleaning fee.
At 10:00 AM, the housekeeper barges into the room and props the door wide open with a door stop. She completely pushes passes me and starts cleaning while we are getting ready and tidying up!! I attempt to talk to her and ask her for to give us 15 minutes to finish packing and getting ready. She completely ignores me and continues cleaning. While cleaning the housekeeper is slamming her cleaning supplies and the dishes as she puts them away. She slammed two ice trays into the sink as well. My girlfriend and I were completely shocked that this was happening. The housekeeper created as hostile environment for us. We felt that we had to rush to get out of the room, so that's what we did. We frantically packed and got out of there. My girlfriend wasn't able to get changed into the proper attire for the rest of our day. The housekeeper's attitude and actions were definitely not the aloha spirit that I come to the island for.
After the incident, I was rightfully upset and angered and went down the Midway Realty's office and complained about the housekeeper. After some back and forth about the situation, one of the staff members walked back to the room with us and convinced the housekeeper to act like a decent human being. The housekeeper stepped out to give us 15 minutes, so my girlfriend could change. By no means, does this make up for how the housekeeper treated us.
Here's the pro and cons of location
Pros:
-good location. A block from the beach
-free parking
- two beach chairs came in handy
Cons:
- Rude housekeeper
-$209 cleaning fee, even though trash needs to be taken out by guests and dishes need to be washed by guests. The excuse of covid-19 disinfection is an excuse to increase the fee. The housekeepers cart didn't have any special cleaning supplies or special UV light disinfectant machine. ( I work in a hospital and have seen the special equipment to disinfect rooms that have drug resistant viral and bacterial infections)
- one set of beach towels and bath towels per guests. If they would provide new towels throughout the stay, it might justify their high cleaning fee
-10:00 am checkout when the other rooms that are managed by the hotel have a 12:00pm checkout time
- the tv they have is an old smart tv. When we tried to watch streaming services, the tv throws error codes in the middle of shows that forces us to quit the streaming service
-the shower only has half of glass door, so when you shower a lot of the water splashes onto the bathroom floor
- pricing didn't seem as good as I thought. I checked pricing through the hotel site and discovered I could've paid less by getting a room with the hotel instead of a condo managed by a realty company.