The place is wonderful and everyone was very nice. It was clean and the pool was awesome. However if you have any issue you will have a hard time getting help. They changed our code and we could not get back into our room. I waited 45 mins on hold then hung up called the emergency one waited 25 mins for that one and the lady while very polite, informed me that she could not help me and the local manager was not answering, then hung up on me. I then finally got a call from the local manager who was very quick and helpful once I got on the phone with her. I tried to call with a different question waited 45 mins and gave up. Then on Friday we got a call from the pool saying we had to check out that day and we had a reservation through Saturday. I tried to call again… got no where. Gave up left a note on the counter and went out worried all day we wouldn’t be able to get back in. The lady told me they were just really busy and not able to get to the phone calls quickly. The front desk or any workers there can not help you with anything since they have no access. Again beautiful property and if you encounter no issues it will be a wonderful stay. I caution though that problems are likely since the email they send you and the information is outdated. There is no key box or gate. When you are in the room the list is updated more so but still out of date. Lastly they never tell you anything about the pool wrist band which you need but don’t panic (or wait 45 mins on the phone to ask) just go to the towel check out and get them there. If you ask the front desk they also won’t tell you how to get the bands.