The perfect stay customer service was great. The unit we stayed in however was outdated and needs some TLC. The beds were horrible, the ac did not work well and the dishwasher did not work. The unit needs some work done to it to make it a place where families can spend time and just relax. The pictures made it look spacious and it was not. The huge mirror wall gives the illusion that it is bigger. The sofa bed was also very uncomfortable and the coils/metal parts of the bed poked our backs. Needs more bedding and pillows as there was only one pillow for the pullout bed. The resort was nice and the people who worked at the Papakea were friendly. The conciere helped us book our dinner cruise and snorkeling trip and it was super easy! This property does not have a beach access and the beach down a couple resorts was really rocky.