Farsheed was very responsive and was there to greet us when we arrived. We evacuated from the wildfire on Mauna Kea and he was quick to let me change my reservation so we could start our stay early since it was available. The bungalow was comfortable and had all the necessities. The WiFi worked great. The location is close to Kona but far enough away to be quiet and a little cooler. Recommended for stays on the west side of the island!