Sophia at Elite Pacific Vacations was great at communicating. She sent us very detailed check in instructions so we knew exactly where to go and how to access our unit. We had a problem with someone putting a chirping smoke detector in the dumpster next to our unit and she got that taken care of right away, so we didn't have to listen to it all night long. The unit was clean and the kitchen was well stocked. We enjoyed staying on the north shore of Kauai and I would highly recommend Elite Pacific for your travels.