Frank is a great in communication and very easy to contact him. Thank you.
About the property, this description is not accurate, it states the property is newly remodeled which is not true. The property that Frank give us is very old, water is leaking from the bathroom into the room, I have to put a lot of towers and a plastic strip to get through. Also the address of the property that they sent for us after I booked is the Ilikia Hotel and Luxury suite,(1777 Ala Moana) However, when we came Frank give me the property across from it which is in the Discovery Bay Center(1778 Ala Moana- think this is less desirable than the Ilikia Hotel). We took a lot of effort to manage the trip and expected that our family have a great experience, however because of these problems our experience is less enjoyable. I hope Frank and his associates should be more honest next time.