Too many middle men, between the host, the resort, and the manager on site. Very poor communication between the host and the on site manger. Nobody told us the sofa bed was broken until I call them. Hours for on site support are stated to be between 8:30am-4:30pm I would call them and wouldn’t get somebody on the home till 9:30am Besides the sofa bed, the AC broke on our second day and the towel rack was broken from day one. We able to get a blow up bed and they replaced the AC on the third day out of the six days we were there. Whoever needs to check out the rooms first before renting them out to customers. One of the male manger on site was very helpful, but as our first trip to Hawaii we were very disappointed.