THE BAD: We arrived and were surprised that the place was not that clean, given that we paid a $395 cleaning fee. I stayed two weeks with one group of friends during the first week and another group of friends the second week. There were always fewer than the maximum number of people allowed in the house. Nevertheless, during the stay the owners (Ke’Alii and Geri) decided to charge us a few hundred dollars more for extra guests. Ke’Alii explained that two different sets of friends (of the same size) in at different times would cause more wear and tear than one set of friends staying the whole time – huh? Mind you, it did not occur to me to tell them ahead of time that I was switching some occupants mid-visit – I should have.
Given this arrangement, he accused me of subletting the house, which he mentioned twice he could throw me out for. Given that I paid for the whole thing, received no money from any of my friends, and stayed in the house the entire time, this was a false accusation. When he found out it was a false accusation he did not acknowledge/apologize. Ke’Alii was quite unpleasant about this and it took a couple of days to resolve all of this. Those couple of days were stressful and unpleasant. Ke’Alii also used sarcasm to belittle me.
There is wifi some of the time –it worked on my laptop much of the time, on my iPad some of the time and rarely on phones. 90% of the time the wifi only works in the upstairs bedroom. It’s too slow for streaming.
THE GOOD: The location is awesome. They are fast about responding to texts. The kitchen is well-stocked. It was nice of them to bring a bunch of beach toys over for the kids. When changing a tire, Ke’Alii loaned us a tool that helped a lot. It’s nice that they provide both bath and beach towels for everyone. Despite the fact that it was not required, the owners arranged to have the sheets, and both sets of towels replaced for the friends who were arriving. The sheets were brand new from packages. Other than the two days, it was quite pleasant chatting with Ke’Alii. They got us some extra parking for a while and also offered to share their barbecue grill with us.