Make sure the batteries are charged! We stayed at the property in November. The treehouse and property look better than the pictures and location is ideal to spend time in Volcano national park.
However, all was not smooth:
Upon arrival in the evening, we found power lasted appropriately 20-30 minutes and the shower was cold. We assumed that rain did not allow batteries to charge and went out for the next day in the park. When we returned, power lasted less and the water stopped working. We contacted Kristie, who promptly responded and promised to send out a handyman in the morning and gave us a small discount for the inconvenience.
He arrived and connected a gasoline generator under the treehouse. He moved it off into the woods, which we later discovered unplugged the generator when we returned from the park again with a few minutes of power. After considering leaving to find alternative accommodation, we were able to plug in the house to the generator and turn on the water pump in order to take a shower and flush the toilet before going to sleep with the sound if an engine running outside. The handyman returned in the morning to refill the gas engine and by then end if the day, they batteries were fully charged.
The final day we stayed was finally with working electricity, water, hot water, and no noise from a generator running outside. We requested an adjustment for the lack of power, water, and interruption but have not received response.