Horrible experience. After traveling all day and waiting for what I feel is a late check-in we arrived to shower and head out for an anniversary dinner. When we got there the key was nowhere to be found, I called, emailed and text the host. Waited five minutes and called again. The neighbors arrived and attempted to help us once they found out we had the same host. Let us know they had reached out to Christy on Wednesday and it had been radio silence. The neighbor was able to get his key to work in the door and the place was filthy... it had not been flipped and prepared for us. Not what I would expect from a super host. Three hours later Christy did offer to have the place cleaned and ready at a reduced price. Unfortunately the delayed response required immediate action on our part so we found elsewhere to stay. We had been up since 1:30am Hawaii time and by the time we had heard from her another 2-3 hours waiting was not on our agenda for the day. I’m sure lesson learned about the calendar we keep and cleaning service we employ. Unfortunate experience!