I had an awful communication and check-in experience with Vacasa. Around noon of the check-in day, I received a message that my airbnb wasn’t available anymore due to construction. They offered me some alternative options. But they didn’t respond reliably and multiple different people responded to my messages but did not answer my questions. After quite some time they finally confirmed that I could stay in their alternative place. However, when checking in (around 6pm) the code they gave me was wrong and I wasn’t able to get in. Reaching them was incredibly difficult. It took a lot of time and nerves until I finally got into the apartment.