The positive.. check in was easy. Everything else went very wrong. The condo looked like the photos, small room, big kitchen, washer dryer, lanai. But 3 hours after check in the roaches appeared! Not just 1 or 2. More than we could count. In the shower, bathroom, by the washer and dryer, in the kitchen, on and around the sink, below the sink, on the floor. Babies and adults. We packed up and left within 10 minutes. We left groceries we just bought behind because there were baby roaches on the packages. I skimmed reviews before i booked and didn’t notice the one other review about cockroaches. When talking to the host she said that roaches are normal there.. yeah maybe 1 here or there! Not a full colony. We’ve stayed in various places all over the island and have never experienced bugs like this. We didn’t get our full refund so please note to contact customer service within 24 hours, not the host.