Upon arrival in Maui after a 14 hour travel day, I received a call from this host stating our booking was unavailable for the time we had reserved due to a scheduling conflict. The host managed to place us in a room for the night that was equivalent to a motel 6. Not what we had paid for, but at least we had a place to sleep.
Then we had to move rooms the next day, which caused us to lose a $400 deposit on activities scheduled. The next room was better than the first but not what we booked. When I asked for compensation for the first night's stay, he offered to pay our "resort fees," essentially a parking fee of $50. The host would not use the message portal on Airbnb but would call me every time I left a message. I did not wish to be on the phone continually while on vacation with my family. My guess is he also did not wish for this incident to be documented via the message portal. I again requested a formal refund for just the first night's stay, and the host never responded to my requests.
My experience booking a Maui stay through Airbnb was not a good one. I have never had any problems with any other stays, ever.
The first place we booked for Maui with Airbnb canceled on us three weeks prior, so I booked this one. My guess is both of these hosts bumped us for longer bookings. There should be protection for guests against this. Or at least a way to leave comments when this happens.
At this time, I am still negotiating with Airbnb for compensation and will probably avoid this service for bookings in the future.