Brittany was very quick to respond to our call when we had questions during check in and also to my text messages. The unit had great AC and working thermostat. The water pressure and temperature of the shower was good. We did not have any drainage issues that some older reviews mentioned. The porch is really handy for drying beach towels and wet shoes. The one private room and then the sofa to sliding privacy doors worked perfectly for our group and making the place more open. If you want more privacy it might not work for you. Really appreciated all the beach towels, shampoo, coffee, ziploc bags, utensils. Love the carpets. Also there are enough outlets once you find them, one is behind the larger bed mattress so hard to see. Could have more lighting in that room but it was good for vacation. Buy a laundry card in the lobby to use the laundry down the hall. Parking in the other building is a little inconvenient but definitely better than no parking! Overall, super cute cozy unit for a great price. 15 minutes walk from the beach and close to a lot of nice restaurants and convenience stores.