Upon arrival to what was suppose to be a romantic getaway, celebrating our 30th wedding anniversary, we were greeted by a infestation of ants in the kitchen and feces on the toilet, the unit is in need of maintenance, master bedroom mattress is in need of being replaced, 3 mattress pads unusual, carpet in master bedroom stained.
The face cloths in the unit are bleached, several of the walls in the unit are scuffed marked, especially by the breakfast bar, fridge crispers needed more attention to cleanliness, several of the utensils had food remnants on them, the washer has a funky smell we tried using washing machine tabs to tackle the issue with minimal effect, the dryer vent holder had to be disassembled to clean out the buildup of lint - resulting in the vacuum being emptied 4 times.
The living room blind for the patio door didn’t work, I had to jerry rig it so it would work.
The unit above is owned by the same person, if your expecting no noise from the guests, be assured you will hear every footstep and every flush of the toilet.
One morning, we awoke to a extra guest in the kitchen, dead on the floor in front of the fridge a nice sized mouse.
When people book their reservation, with someone who is listed as a super host, there’s a level of service that should be expected, maybe our expectations are to high, when you spend over $7000.00. Canadian.
As a client one renting the unit, the super host would contact the client to check in and see if everything was okay, and if there was any issues, not the other way around.
It appears the property manager is more concerned about reviews, the an actual review by people, so that their super host status is maintained.
We were informed that the issues we’ve brought forward were going to be added to the list, and that some of the issues we’ve brought forward to the owner and property manager were going to be addressed so that other guests do not have the same experience as we did. The remainder of the items were not going to be addressed until April 2019.
What Roger did offer was $200.00 to a establishment of our choosing, but we have certain dietary restrictions and we were able to make other arrangements.