It was very easy to communicate with Len. We were arriving long after dark but he was willing to accommodate us. The Dragonfly Cabin was very comfortable and it was immensely relaxing going to sleep to the sound of the frogs. The rustic shower had all the hot water we needed for two of us to shower after a sticky day in Volcanoes National Park and the bathroom has a great view. Everything was very clean and comfortable. I appreciated the Buddha statues on the property. It was a treat to be able to stay there.