We unfortunately had a very short trip on Hilo this visit, but Andrew was very communicative and provided a very clean and beautifully setup room. It's located just outside of town, so very quiet with great views of the stars and wonderful symphony's by the coqui frogs (light chirp, you can't see them in them in the woods ;) ).
Would highly recommend to anyone looking to stay in Hilo area, nice break from hotel living, but still close drive to stores and shops.