We didn't meet Cody during our stay, but were taken care of by Su. She was really lovely and prepared beautiful fruit platters in the morning for us. The location is central and just a short drive away from restaurants and shops. Not far from the botanical garden too! The room is really beautiful and it truly feels like you're in the rainforest. There is no AC, only ceiling fans and windows. The smaller room has screen windows only. We didn't have much problem with heat, but those sensitive to noise at night should be aware of the frogs. I had read about frogs at night being loud in Hilo and didn't think much of it until I was there. It truly sounded like a hundred birds chirping loudly at night. However, we were so tired, we slept soundly at night. If you're looking for a retreat surrounded by nature, and in a convenient location, I recommend this beautiful bed and breakfast!