Our stay was a bit complicated. We arrived after a 12 hour travel day with a 3 yr old and two elderly adults to a message that the AC wasn’t working. It was over 80 degrees everyday with humidity. When we arrived at the condo it was awfully hot. We slept with cold, wet towels. Dan was great with communicating and had a service appointment scheduled the next day as well as offered a credit for the inconvenience.
Next morning we go to unpack and make breakfast and there were roaches in the closet and kitchen drawers. We told Dan and he had pest control come out to spray within a few hours. We had a few more throughout the stay, so there must be an issue with the unit. Again, Dan was prompt with response and action, but roaches, gross.
Few days later there was an island wide power outage. We had no power from 3am to 9am. Not condo specific, but just overall bad timing and inconvenience. Dan responded and informed us it was island wide and status of when it would be resolved.
The unit is nice, updated, has all the amenities you need. When the AC worked, it was wonderful. Individual units for living room and two bedrooms. Two lani’s have great view of beach. The complex is older, quiet, and provides a 2 minute walk to a private beach. Private beach is nice for adults, but no where to walk or play for toddler. She did ok, but the water was so deep she couldn’t really play as it’s a man’s made beach with a little sand and huge drop off when you get in the water. The unit is far up on the west side so a lot quieter than the rest of the island, but far drive from airport and more lively places for food and excursions. The pool is great and never overly crowded. Dan is very prompt with communication and action.
For what we paid, I would’ve expected a cleaner place when it comes to bugs. Especially roaches. Just really unpleasant with a 3 yr old and cooking and sleeping in conditions with bugs. It was a nice stay considering all the unfortunate circumstances, but wouldn’t stay here again.