We find that Resortica is very professional, communications were great for pre-arrival, during the stay, and departure. We have encountered various maintenance issues with the unit during our stay, Resortica had responded promptly.
The unit has a good view of three volcanos (Mauna Kea, Mauna Loa, Kilauea) on the balcony even though it is facing the parking lot. We appreciate the host provides beach chairs, a cooler, a beach umbrella, and even snorkels. The kitchen is well equipped. Lots of programs to watch on TV. The furnishing is tired, pictures look newer. No dresser or shelf space in the bedroom closet to put clothes is our main complaint. Waikoloa resort area was a nice place to stay, walking distance to shops, restaurants, and beaches.