The host was very nice during correspondence. She gave us a very nice letter with suggestions on what to do while on the Big Island. The condo was very beautiful and right next to the beach as described. We never saw the owner or cleaning lady during our 9 day stay. The condo like I said was beautiful but it was not as clean as it had been described. The fridge was dirty, it had to clean it before I used it. The shower had a strong odor coming from the drain, we had to clean it as well before we used it. The sheets on the bed didn't seem clean when we got there so I cleaned them before we went to bed our first night there. Then when we used the washing machine it made so much noise we thought it was going to break, and it made being in the condo while it was running very unpleasant. Fortunately we brought everything we needed as far as toiletries, because just about everything that was there was empty, and the owner had stated use what ever you wanted to just replace it if it runs out. We would have spent a good part of our vacation just trying to replace the empty items. We did use the last 2 garbage bags in the condo during our stay but didn't feel like searching the Island for their exact match to replace them, they weren't a standard bag from Costco. Again the view was beautiful but the Condo's condition was not as good as portrayed by the owner. I know it is hard for someone to that doesn't live in their place year around to know the exact condition of their building and they must rely on their hired help which my have been why the conditions weren't as described.