Be aware that you cannot check in after 8pm without contacting this host first. This is unlike any other Airbnb that I have ever stayed in. Our flight arrived at 8:10 and we couldn’t get into the rental until the next morning. I realized our predicament while on our flight from LAX to Kona. I sent a message to the host before 3pm Hawaii time via the Airbnb app, because I couldn’t make an in flight phone call. Multiple other messages were sent both by myself and my husband that evening. We left a voice mail on the main number. No response from them until the next business day.
I was told this happened to another couple that chose to sleep in their car outside the gate. We were lucky to find a room at the nearby Hilton for the night. A pricy lesson to pay for a night at the Hilton and a night at this home that I couldn’t access. (Totaling over $1000 for the two)
I don’t know why they don’t have an emergency number for after hours listed on their site, or why they don’t issue the key code via message. We didn’t need a key, just a code!
Aside for admission issues, the home and site were lovely. The poolside bar mai tai cocktails were the best we had on the island.
Because of the above snafu we were left comparing the Hilton to this location. The Hilton grounds are much nicer, but much more crowded.