The studio apartment was as described in the listing. The bed was comfortable. The bathroom was clean and functional. The kitchenette was well provisioned.
However this disclaimer that was provided in the listing. Proved to be false.
Quote- “ Whenever one of the elevators goes down for service, residents will experience higher waiting times for the elevator to respond (e.g. it could take 15-30 minutes for the remaining elevator to cover all 40 floors, top to bottom)”
There were in fact, zero elevators in operation for the majority of our stay. All of the elevators were down for maintenance on weekdays, day and night.
We were unable to climb 37 floors and were forced to seek other accommodation. Although Thomas refunded the first two nights he refused any further refund when it became apparent that the elevators would not be back in service by the end of our stay.
When the situation was reported to the Airbnb Support Team they immediately refunded our money. We would like to thank the Airbnb Support Team for their professionalism.