Like others have said the view is amazing and definitely the best part of this room. The location is great, within walking distance of amenities but doesn’t feel like you’re right in the middle of all the other hotels too much. Everything in the room looks exactly like what is shown in the pictures.
This location is managed by a larger company so don’t expect any personal touches with your reservation. Less personal than a hotel.
We noticed a pocket of water in the bathroom ceiling that looked like it was coming from the unit above, we called the 800 customer service number and waited on hold for about 5 minutes before I was able to talk to someone. We told them about it and they sent someone to check it out the next morning.
Unfortunately the lady who helped me was unable to offer any additional information about the laundry services offered in the building. There was no explanation of how to access or find the laundry room provided with the check-in info. There was a card in the room for an app to download to get info on the room but we were unable to access the app and it felt like a really clunky way to get us basic information that could have just been sent in an email.
Other than the laundry our main complaint has to be the bed. The mattress had visible wear and just felt really old and worn. Wasn’t the worst nights of sleep but definitely not the best either. Obviously this is a pretty budget conscious option for a place to stay but definitely expected better.
The fire alarm went off for about two hours one afternoon while we were there. We exited the building not knowing what was going on and was told that they were just testing the alarm system. There was no notice that they would be testing so everyone in the building was exiting as well.
There are two elevators and they both took turns breaking down throughout our stay. The repair men came quickly and got them running again shortly. It was an inconvenience that there was only one working elevator multiple times throughout our stay.