The description of the place is as stated, pictures match and location is great. However we had an emergency and we were truly expecting more understanding from the host. Our departing flight got canceled due to a hurricane heading our way, so we couldn’t stay the last night as planned. Their response on our cancellation due to the Hurricane Douglas was: “I’m sorry but I am not able to alter you request ,such late notice” claiming that they couldn’t replace our reservation with a new one that fast. We were extremely disappointed with the host response. The host refused to issue a refund not even a partial refund. We understand is a business however, during this time when practically no one is traveling due to the pandemic this type of assistance for your customers is not appreciated. We have submitted a claim and we are requesting the refund for the last night.