Great communication, super quick and friendly to respond. The Hawaii "bible" is also there for your use as well as some beach equipment! As a side note the kitchen consists of a cooking stove out on the lanai and full sink is in the laundry room, kitchen in room can be used for light washing. All basic utensils are included. Remember to bring quarters for the washing machine, especially if you're traveling during COVID as they're hard to find :-p