Overall the unit is a bit dated. Location is a bit far from everything. The closest coffee shop is about 2km away. Closest supermarket is about 12 km away
Check in process was not exactly smooth. We were told the keys were left inside the unit. But after we arrived and we checked all counter tops, we still did not see the keys. We messaged and called the host twice but no response. Since we were on tight schedule and were supposed to join a local tour that day, we had to take all our belongings with us as we had no choice but left the door unlocked. We only received a reply few hours later at the end of the day. The host said she was driving ..but for few hours ? And knowing we would be checking in ? Turned out she said the renter before us was supposed to leave the key behind but they didn’t so there was no key. Not very well managed.
The listing description was also not entirely accurate. We like to rent unit with washer and dryer so we can do our laundry while on trip (ours was a 2-week trip so it’s nice to be able to have laundry done and didn’t have to bring all the clothings for 2 weeks). But turned out their washer and dryer were locked behind a gated door. The other renter told us the washer and dryer aren’t for guest to use. Instead they told us the B&B will do laundry once a week for them but will do it only on Saturday. Since we stayed for 3 days only and we arrived on Saturday afternoon we were not included. If we knew this was the case with washer and dryer, we would not have rented this unit.
Check out was also a bit confusing. We didn’t see the host when we left. So we left the tax money $36 on counter top along with the keys. The host texted us the next day and said she didn’t see the tax money. I asked her to check with the renters next door as we were asking them for change (we happened to have only a $20 and $100 bills). We said the renters saw us put the tax money in the house. Turned out the host said it’s fine.
All in all, an interesting experience with the host. We enjoyed Kona and Hilo and the adventure. Just wouldn’t come back to this unit if we visit Big Island again next time.