The condo pics in the AirBnB website look great. Though, I never had the opportunity to see it myself. Hosts showed very low willingness to work with guests when genuine scheduling mistake us performed. I needed the reservation for Aug 31 to Sep 3. However, I made a genuine mistake when scheduling and selected Jul 31 to Aug 3. Then, after realizing my mistake, I called Hosts to change the dates or have a refund. Hosts were not flexible and did not work me. I lost my full investment. I believe that rules must be in place to protect hosts and customers alike. this was a very bad experience. Hopefully, AirBnB will add some customer protection clauses to strict cancelation policies when customers make genuine mistakes. I made the reservation on Jul24. Then, realized my mistake on Jul26 and immediately contact hosts and AirBnB. Hosts were adamant to not work with me and go ahead and collect full payment. they even suggested that I should cancel, so they could double booked it and get double money for the rental. the principal of the situation was wrong. very disappointing.