Mark's co manager, Rob, who lives in the bldg helped us very promptly, when we arrived, and when we left. Living in the the bldg, he's right at hand, 24/7. The room was nice, neat, and tidy, and the bathroom was done in expensive, large, Italian tile work. Loved the shower fixtures. Otherwise, great location, and view of Diamond Head on top floor balcony is outstanding. Way better value than the $500+ rooms of the nearby Waikiki waterfront hotels.