Karen was a great host, very friendly, and willing to go extra miles for her guests (4 stars). The only thing she can improve is the communication. First, I requested the total charge including everything and she replied to confirm the amount and I booked based on the comparison with other unit in the same area. One week later, she asked me for additional 14% tax. I requested to cancel, she refused and finally we agreed to split that due to her miscommunication. Second, she came in our unit to take the trash out, which I appreciated, but without letting us know ahead. Third, again without informing us, she scheduled to have the gardener to work the whole morning while my wife was staying to relax. The location (3 stars). We knew it was noisy but did not expect it starts at 6:00 AM every day. We could smell car smog through the windows. The closest swimmable beach is 30 minutes away. The unit (3.5 stars). It was beautiful, has great view (only inside the unit and I will explain later), is clean and fully equipped kitchen. However, based on the pictures and descriptions, we assumed to have the whole house by ourselves and that was the reason why we paid extra for privacy. The picture with overlooking to the poor was her main house. The rental unit is on the corner and located on top of the garage so we can hear it every time when someone operates it. We hiked through volcano park, waterfalls, ziplines,.. and never have bug bites except her yard. I got average 3 bug bites daily by just loading and unloading stuffs from the car. That was the reason why we could not even stay out in the Lana and use swimming pool/hot tub. Despite Karen’s super effort, we would not refer this unit to our family and friends.