We only got to meet Connie briefly but she was a very welcoming and friendly host and made it very clear we could contact her if we needed anything. Our stay at the rainforest hideaway was short but lovely- the house is really in a little rainforest clearing and very charming. The house is very well equipped (including the kitchen) and thoughtfully put together. We appreciated the snorkel gear and loved the outdoor shower. We'd certainly recommend it as a wonderful place to stay for anyone exploring the Hilo/Puna region. Mahalo!