The accommodations at the Makai Club condos in Kauai were horrible. It was a very damp, dark, musty, smelly, tiny basement unit, not a place you want to be in Kauai and especially not for over $500./night. We rented for two nights but had to leave after 1 night, could not stand to be in there one minute longer.
Hotel front desk was of no help, but Desi was great at trying to get us some refund for the second night we didn't use at least. Desi responded immediately and communication with her was great. She was unaware that it was a basement rental, she had never seen the property. She was able to get us a partial refund for the second night we did not use, and I think she is still trying to get us more refund from the hotel management. Renting through Desi is fine, just don't stay at the Makai Club resort.