Pamela is exceptionally helpful and accommodating. We were out of luck at the last minute and she went to extraordinary lengths to take care of us!!! Everything from recruiting a neighbor to take care of us in a pinch (which fortunately we didn't need, since Pamela took us in for both nights of our stay) to giving us restaurant advice and very specific detailed information on how to obtain a Haleakala pass at the last minute. Very hospitable person!!!