This host cancelled an active reservation and left us to figure out where we would stay 8pm at night in Honolulu.
We arrived late because our flight out of Hilo was delayed twice. We arrived, got to the lockbox and there was no key per the instructions. The security guard was kind enough to call the host who asked him to ask us to call him.
We went through seven different lockboxes, literally 1-7 opening them up with various codes. Only one had keys and it was for a different apartment.
The host then said he would send someone. That took nearly an hour but they were pleasant, gave us a key and key fob and said the cleaning people probably hadn’t returned the keys.
We took the elevator to the designated apartment. The door was dirty and beaten up. When I opened the door, there was a woman on the bed. I apologized and she suggested maybe we had the listing next door. I thanked her and closed the door.
Of course we called the host again and he said no one should be in the room, then asked if he could talk to the woman in the room. I said I did not feel comfortable doing that, if she rented from him he should be able to call her.
He said he would call security. Security wound up being his associate who knocked on the door and talked to the woman while we began calling airbnb.
The associate informed us that the host double-booked and we would have to find a place to stay because he was cancelling. This was after 8pm .
Of course our money will be refunded but who will refund the added expense of getting a hotel in Honolulu at the last minute nearly 11o’clock at night?