Experienced multiple issues on checkin that host was responsive in working through. Lockbox did not have key, but host responded to call and had key within 30 minutes. Communicated beforehand to make sure pack n play crib would be available, host confirmed that it would be available and in the room on checkin, however it wasn't. Called and was told initially it would be there that night, but it was not provided until the next morning. Location was fantastic, room was clean with lots of towels.