Nice Accommodations, TERRIBLE Customer Service Etiquette!
I was very excited about coming to stay at Jerry's place. However, that all changed almost immediately upon my arrival. When I arrived, I noticed that there was only 1 face towel and 1 drying towel given per person for our entire stay. We were set to stay at Jerry's place for 5 days. So, I contacted Jerry and inquired about getting more towels and his response was not what I would consider a great customer service experience. He gave me the option to either wash the towels at my own expense, pay him $10/day to have towels delivered, pay $30 yo use towels that he had in a bucket or LEAVE and find other accommodations and try to get a refund through Airbnb. I explained to him that those options did not sit well with me for a few reasons: 1) He FAILED to disclose in the add that only 1 set of towels is given per guest for the ENTIRE stay. 2) I'm 7 months pregnant and what pregnant woman would want to use the same towel for 5 days?!?!
His tone and lack of empathy for the situation was unacceptable! He also NEVER took accountability for not disclosing this info PRIOR to my arrival and then changed his add within moments of hanging up with me. I feel like I was not given the proper opportunity to prepare and pack my own towels. Which I would have done if he had of disclosed all the information. Although, the accommodations were nice, on customer service alone I would not stay at his place again. Also, I rated cleanliness low because there was hair left over on the bathroom floor and in the shower from the previous guest.