I had no clue of what I was going to experience. The location was the best. The condo had great space for my family of three and everyone felt like we had our private area. Jess answered all my questions in a timely matter. We had one very small issue and it was fixed within mins. My husband's blessing was to cook in an over-prepared kitchen. The quality of the pots, pans, and knife set was very surprising to us... We were able to save on eating out. Thank you so much Jess for allowing our son to have the best surprise 13th birthday ever. Many Blessings!