This is the worst Airbnb I have ever experienced during my 5 years of using it. The host is impossible to reach in time and extremely hard to communicate and show no respect to the guests.
Upon arrival, we find out that our cabin was already given to another group. We stuck in the middle of nowhere and was not able to get into contact with the host for hours with the 2 phone numbers he provided. Until we contact Airbnb support team, the host finally reached us after hours stuck in frozen wind at night. Apparently, he made a mistake to give our cabin to others. But he did not even apologize and start to argue how he has no control over people goes into the wrong cabin! This is a lie (the passcodes are completely different!). He eventually let us in another cabin, however, if it is not because we have an urgent meeting that night, we will not take this offer. The host starts to contact us the next morning and requests us to work around his cleaning schedule (wait till noon) to move into another cabin before afternoon because another guests will check into where we live right now. This is an unreasonable request as we got our full-day travel plan, instead of waiting for his cleaning, then packing and unpacking!
Even worse, he refuses to give us ANY refunds after this horrible experience, not even to refund us the rental unit price differences for the 1st night (the one we booked is more expensive than the one he let us in). We eventually have to contact Airbnb to settle this, and even then, he refused to refund us any price difference.
We moved out as soon as we can, we do not want to deal with this host anymore!
The unit we moved in is not clean, with dirty towels, oily dishes in the kitchen, and an old sock by the sofa. Bathroom has a funky urine smell.