Jed and Tina were very responsive. the place was clean and comfortable. Overall we were pleased with our stay. Don't forget to print your own parking pass at home before coming. There isn't an on site office so we couldn't pick one up once we arrived. Tina helped us with a work around. The keycafe was confusing and failed to work at the checkout which delayed us by about 20 minutes when leaving, but Jed did ultimately help with this. There are beach towel cards where you can pick up beach towels from a central hut, but no actual beach towels in the unit. We ended up going to a lot of public beaches which are conveniently located within walking distance so bought our own towels. My kids loved the pool and waterslide but it is across a busy road, away from the beach. The condo faces the main road which is pretty loud at night. The price was good for the location.