Vacasa is a booking agent and any calls to them will be to their main office. In turn, they will give you a number to reach a local person. My impression was that the local presence was a nine-to-five type of operation. As such, god forbid if you are a late arrival and don't have all of your ducks in a row.
The property was accurately described, very clean and comfortable. Documentation provided in the unit was very informative. Outside noise can be an issue at times but most people in the complex are retirees and are quiet at night. The only drawbacks were the miscommunication regarding check-in time and the lack of toiletries which I expected to be provided.