Hiroko got the condo info to me very quickly and arranged for Charles to meet us upon our arrival. Charles met us in the lobby and showed us right up to the room and gave us all of the pertinent information along with making some suggestions on where we should go and places to eat (we took his advice and ate at Roy's Waikiki for dinner which was amazing). I would easily recommend this stay for anyone looking for great value with a scenic view of both the ocean and diamond head.