Overall we had a pleasant stay at the Koa Resort.
Couple of little things impacted the stay that were outside of the management companies control but feel that we should mention
Lighting
A few of the lights had blown, there were replacement bulbs but it really shouldn’t be up to guests to change then.
Air con
The upstairs unit failed on our last few days, while a technician was being sent out it wasn’t until after we left and it seemed from the marks on the wall this wasn’t the first time it happened.
Noise/neighbours
This was the most impactful part on our stay which is outside the owner and management companies control but the neighbor next door to the needs a deep clean of her flat, between the awful smell which comes through the wall, the state of the house must be quite a mess to have that level of stench to come from it. To make matters worse, she also seems to either wake up at 4am and turn the TV on super loud or leave it on all night which has disturbed the family and woke all of us up multiple times during the night.

Overall this has been about a 3/5 in terms of stays, your responsiveness and the check in process was flawless but couple of things have really let us down and we obviously need to be transparent about our stay.
Kellie and the team were great through and would have no concerns staying in any of their other properties.