First off, I'd like to say that Tomas was great in his communication throughout my whole experience from the moment I booked until I checked out. He was on top of things even when he was getting on a plane as well. He handled the issues that happened without a problem. The room was beautiful and comfortable.
Pros: The location was superb! We had a great view of the beach and the fireworks show and had easy access to the beach within 5 minutes from our room. The balcony provided a nice place to eat meals and enjoy the evenings taking in the view. There was a nice kitchen to prepare our own meals and also a breakfast bar to also enjoy our meals. The kitchen was stocked with all of the dishes, cookware and the staples for cooking meals. Although the refrigerator didn't work upon our arrival, Tomas got someone to come by to check it out. It was fixed quickly. The bed was very comfortable and nice king size. The floors were nice and easy to keep clean. They provided boogie boards, beach towels, snorkel gear and the extras for enjoying on the beach and in the water. The check in was easy in that we were provided a code to enter the room. There were plenty of towels for bathing.
Cons: Due to the cleaning staff having an emergency, our room was not clean when we checked in. But Tomas quickly reimbursed us for the cleaning fee. Some improvements could be considered in the room such as: the toaster could be replaced because it didn't work, the light next to the couch needs either new bulbs or to be replaced because it didn't work, the bathroom shower could be updated because there were two different shower doors on it that made the opening of the shower very narrow. The rules for the room should be provided. We got notification of a rule we broke by hanging our beach towels on the railing of the balcony to dry because we didn't know that we were not allowed to do that. So updating the binder with the rules would be helpful. Also placing the location of the laundry room and the trash room would be helpful. We did some exploring and happened upon both rooms to do laundry and take out our trash. The info should include that to pay to use the washer and dryer only takes card and no cash. So that is helpful information as well. Security came to notify us that the A/C was leaking down to the balcony below us. But Tomas got someone out there to put a big enough drip pan under the A/C and that solved the problem. The tv could be bigger and better located in the room. We had issues to get it to work from the bed. It was so far from the bed that we had to use the remote control almost right in front of the tv to get it to register that we wanted the tv to work and change channels. For some reason, we could not get the tv to recognize our Firestick TV so we couldn't use it afterall. We at first had problems signing on to the wifi but Tomas quickly had someone come by to fix that as well.
So the overall stay was fabulous after the burps happened the first day and we enjoyed our stay for the duration of our trip there.
Thank you Tomas for being on top of all of the issues and handling it even as you were getting on a plane!