I took a day to write this review as I think check out day would've been much more harsh. Let's start at the beginning. I got the instructions on how to get in the unit but they were not accurate, AT ALL! The lockbox is too small for any of the keys so this step is useless. Then the elevators take 30-45 minutes to get into so imagine waiting 35 minutes for elevators, to try to gain access to the unit only to find out that someone locked the deadbolt and you could not get in- only to have to wait 30 minutes for the elevator again to get to the lobby. All the while, I was calling Neil, sending him emails and texts and did not hear back until Air BnB stepped in. He showed up 30 minutes later- so all in all we waited about 2 hours to check in. The building has a great location, not close to the heart of Waikiki but we liked that. You definitely need a car though if you are staying out here and plan to go sightseeing. Neil was responsive when I emailed him thorugh Air BnB saying none of the appliances worked. The cofee maker had been broken and the toaster did not work but I think the toaster did not work because most of the electical outlets do not work. There were towels and two rolls of extra toilet paper but not much else, so a Walmart trip was a must. Only one beach towel and I was a little taken aback by the instructions that if I had too much laundry I would be charged. Too much laundry??? There are sheets, one set of towels and one beach towel. I paid a cleaning fee of $125 for a tiny studio, was he expecting us to do laundry too? Now things went smooth most of the week, we got used to the 30-45 minute elevator wait and would hit the button way before we were ready to go and were thrilled when the wait was less than 10 minutes but what they advertise as an upgrade is not 100% true, as we learned. It's that the elevators are so old they do not make the parts anymore, so when one elevator breaks, the other is in constant use- 40 floors, 4 rooms per floor! The elevators even borke during our stay, as many guests were telling us their stories of having to climb up 30 flights of stairs. It wasn't until the last day that I really got angry. Why? Because the building was doing upgrades on their wifi and cable and literally we were told to leave! 3 hours before check out! We were not given an option, our room was on the schedule for that day so they needed our room. We showered, packed and left. Angry and frustrated! The view is amazing but all in all, I can't in good conscience say I will stay there...