VERY accommodating and flexible! Stayed here for 2 weeks and was a bit nervous at first since there weren't many reviews yet - but very impressed with the hospitality shown toward us by Rick and his team who responded promptly when we ran out of soap or needed more towels / etc. Rick also allowed us a late check-out without extra charge since our flights were later in the day and no guests were checking in that afternoon - very helpful!! The room is clean and newly renovated and very charming! They included so many small amenities and welcome package which was a thoughtful touch. The fridge is bigger than it seems and stored all of our groceries. The TV was awesome and the balcony is pretty spacious. We also used the pool, hot tub, and laundry machines which were very nice. The rooms on our floor when we got a glimpse in were very nice also. The building is right on the canal so it was perfect to hop on the canal sidewalk while running in the morning to Kapiolani Park or Fort Ruger Park by Diamond Head. It is also about a 7-10 min walk to the Wakiki beach and about a 3 min walk to the Starbucks Reserve which had the best Kona coffee and good seating for online class.
While the space is a bit small, it was just perfect for what we needed -and we had 4 people staying there. The view from the balcony is basically the pool area (which is very nice) on the floor below, but in the mornings you can see the sunrise over the canal to the left and the houses up the mountain which is beautiful. Also, the security at the building is pretty intense with a guard at the front doors always and was hard to get in at night if you didn't have a fob - so safety was never a concern for us (being a room of 4 young girls).
Couldn't recommend this place and Rick/his team (specifically Miki) more highly - stay here!