Our host was very accommodating for the few minor problems that we encountered. Our checkin was easy once we arrived to the right unit. We had a keypad lock for the front door (got locked out late one night when battery died -was able to contact our host) and key fob for the front entrance gate, a garage door opener plus a fob for the pool. We loved the location. It’s a quick 10 minute walk to the beautiful lagoons, and even closer walk to the shops and restaurants. We enjoyed going to the Monkeypod Kitchen. Each of the 4 lagoons were beautifully kept and very clean. We encountered a turtle in lagoon 2 and even spotted several mongooses or mongeese scampering across the greens. Our villa was very comfortable and the kitchen was perfect for preparing our daily breakfast, complete with a frying pan and a Keurig coffee maker and pods. I found the beds to be firm. The pictures posted for this villa are not exact- different furniture and decor. The master bathroom has a large shower and a double sink. The other bath, also not shown, has a shower/tub and single sink.