Charlie was a great host!! We had some questions while checking in, and he personally came down to the lobby to make sure we got everything figured out. I was traveling with my toddler son, and Charlie even had baby shampoo and body wash for us. Then when we couldn’t get the TV to connect to Firestick, he came to set it up and dropped off a different TV remote for us. He really went above and beyond! The unit was also as described and very clean with a great view!