I would not book with Iris EVER again.
The positive things I can say - the location is excellent, the resort itself is excellent, the beach is excellent. If a different unit with a different host can be booked, I would highly suggest that route.
In early August we booked with Iris for 6 nights. A one bedroom, pull out couch in living area, with two bathrooms as it was myself and my 17 year old son travelling. Aside from the usual glitches that are to be expected, there were three main issues...
#1 - the front door was not easily operational from the inside, meaning we could not leave the unit without huge effort, it was a struggle daily. From the outside, the lock was functional. From the inside, the latch would not catch. We told Iris about the issue, and were told she had been notified of the problem previously but thought it had been fixed. They eventually fixed it the day before we left, even though we asked repeatedly. I felt it was a safety issue, and was belittled by Iris due to that fact.
#2 - the mold. As soon as we walked into the unit itself, there was an overwhelming odor of mold. It was coming from the second washroom off of the living area. I notified Iris of the issue immediately, suggesting perhaps the towels were the culprit. To her credit, she did replace the towels the next day, however the mold issue was not resolved. The washroom was totally unusable. When I mentioned it to Iris again, and again, and again, I was asked if I had any proof of the odor. Apparently there had been no issue before I arrived, or after I left, so I needed to prove it. As we were still in the unit at the time, I'm not sure how the people that came after me didn't have a problem - they weren't even there yet. Bottom line is, we paid for a two bathroom unit , ended up with only one functioning. Also, being in the medical profession, I know the hazards of mold - perhaps the local health unit should be notified!
#3 - and this is the WORST part! The absolutely horrible communication with Iris. The correspondence all started quite sweet and helpful, however quickly turned nasty and downright insulting! Regarding the door knob I was told that " you are not good at operating basic functions of such mechanisms." I was outright called a liar. Even when I asked Iris to please stop all correspondence, she continued with her harassment. I have never been spoken to that way before, and certainly would not expect it from a host of a place I am paying to stay! One of the most rude and hostile encounters I have ever had!!!!