READ THE FINE PRINT. THEY CANCELED ON ME AT THE TIME OF CHECK IN because one of my guest was under 21 and was not accompanied by a legal Guardian or parent. They said they had emailed me to inquire about our guest ages but it wasn’t until the day of check in that asked me there ages. Which I didn’t even see the message until 8pm and our guest were on there way to check in. They told me to cancel the reservation on my end so they would get penalized. WHAT!! I had to beg and plead and threaten and then finally tell them the one 20 year old would stay some where else before they gave us the lock box code for enter the unit.
I’m sure Vacasa has its up sides. There was nothing worth with the unit. But this experience let a very bad taste in my mouth. Just be sure to read there requirements because they could juts cancel on you with out notice as your are trying to check in.
The people that I was able to speak to in person (local Maitence guy) were nice and helpful however. Vacasa is a management company that when reaching out to them you are just a number and they could care less if they leave you and your guest hanging with no place at to stay at 8pm at night even after you have had the reservation for weeks and paid for it. AND then ask you to cancel it for them so they don’t get penalized.