To start with the positives, the property has a fantastic sunset view. As a family of 4 (2 of which are college age young adults) it was more than ample space. The location was convenient to the town center, hiking trails and golf.
The challenge for this property is we just spent a week on the south part of the Island in a less expensive property that received all 5 stars. This property (and in particular the management company) fell short of expectations.
For one, the property only had working ACs in 2 of the 3 bedrooms. The 3rd bedroom AC was only functional on our last night. I suspect this isn’t generally an issue but at the time of our stay, the weather was warm and humid. When we book a property charging $1800++/ day I would expect it to have AC in more than only 2 bedrooms. We opened up the windows and turned on the fans but the rest of the house stayed ~80 degrees until the temperature dropped at night.
As someone who routinely stays in properties which run $1500- $2000/ day, the property finish was on the lower end.
Most of this could/ would have been overlooked if the management company was top notch. Unfortunately, their average performance (communication errors coupled with minor repair needs) left us with a bit of disappointment on the property.
Examples of the property management shortfall. We received several communications on how to enter the property and who to contact if there was an issue during our stay. They appeared organized and timely in the communications. The issue was we were provided 2 different access codes. We thought, no big deal, we will use both and see which one actually works. We arrived at the property shortly after 3:15 pm on a warm and humid afternoon.
We tried both codes but neither worked. We sms and called the number of person X but didn’t get any response for ~30 min. When person X responded, they said, please contact person Y as “I’m in Europe for the next 2 weeks on vacation and it’s 3:45 am”.
We then contacted person Y via sms and phone calls. ~4 pm person Y replies with a 3rd access code. The good news was code 3 worked. We entered the house and noticed it was warm. Only then did we realize the property only has AC in the 3 bedrooms. It took us a bit to determine that the AC only worked in 2 of the 3 bedrooms.
During a quick home inspection and in trying to cool down the property, we found a window that won’t close and the TV receiver hummed. The TV receiver hummed because it was hot in the house. Though despite keeping the cabinet door open, the heat was such the fan had to run extra hard to keep the system working.
The management company wasn’t great because in addition to the less than ideal inspection, the responses we received weren’t great. At one point, I had to remind the management company that their working to get the property into working order wasn’t doing us a favor, but was something we paid for.
I will conclude by saying, the rating would have been higher if there weren’t multiple minor items and the property Mgmt company went the extra mile to make it right.
Our vacation was fantastic. This property didn’t take away from our experience, but unlike the other property, it didn’t add to our experience either. For $1800++/ day, we would have expected it to have been an add.