the property is decent, but checkout was horrible, the owner left a welcome binder with all property information including checkout time as 11am on the coffee table when we checked in. I read it carefully and tried our best to follow the rules.
He rang the door bell at 10am with another man apparently from cleaning company and asked us to leave the property immediately. He said the next guest had arrived at the airport and checkout was 10am. After I showed him his own brochure the checkout time as 11am, he said the brochure was not updated and he would cross that out. I asked for 20 minutes to pack and he said NO coldly and threatened us to leave the property in 15 minutes, otherwise he might file a complaint against us.
We rushed to the kitchen, dumped our breakfast, put dishes in the sink, wiped the counter, threw away the trash bags, threw our half packed luggage, shoes and clothes outside of the door and packed in the corridor.
Our whole Maui trip was ruined. I am very angry about the owner’s attitude and he just wanted to kick us out even he knew it was his faunt not updated the brochure. We could still leave the property in 15 minutes if he just apologized for the inconvenience and said it politely. The checkin time is 4pm, the next guest gues had more than five hours to checkin, which was enough time for the cleaning company to clean. I took the pictures of the brochure as evidence and not decided what action I should take. No hotel had treated me like this ever. I am writing nothing but the fact and hopefully no other guest will be treated like the way he treated my families.