Guests beware! This place has cockroaches! - We travelled all the way from Boston to have a relaxing trip in Maui. Unfortunately, booking Jacque’s place threw a massive wrench in that plan.
Check in was seamless and Jacque accommodated an early check in. When we arrived around 11am, we dropped our luggages off and immediately left to explore. We explored the entire day and returned around 10pm. We were tired and hungry and looking forward to getting a nice rest. Upon entering, I turned the lights on to find a bunch of cockroaches running around the kitchen counter and floor. There was also one floating in the toilet.
I immediately messaged Jacque with pictures of the cockroaches and explained that we were uncomfortable staying there. I didn’t hear back from Jacque until after I reached out to Air BnB and they tried contacted Jacque themselves. Jacque said this was the first time hearing about the cockroaches, however we did find ant and cockroach spray under the kitchen sink.
By now it was almost midnight and we found ourselves calling Air BnB multiple times to find a solution and searching for a new place to sleep. The options were so limited and prices were so high due to last minute availability.
Needless to say, booking Jacque’s place was a disaster and really effected the quality and enjoyment of our trip. We did get a full refund from Jacque without any issues, but our trip was negatively impacted regardless.
Save yourself the trouble and book elsewhere!