Started as a potentially negative experience, it turned to be a positive one due to Adam (Mark's brother) effort.

The day before our arrive to Volcano, we were advised the house wasn't available due to some problem on the calendar: I can't express how disappointed we were (the house looks gorgeous, and it is as we could see later..) and worried about how to fix this last minute inconvenience.

BUT Adam promptly found us another place to stay like 50 meters from this one, similar in term of space (a good one, but not as nice as this one - which we could see outside and inside) and gave us back 20% of what we paid for the 2 night as a refund for the inconvenience.

In a nutshell: we are sorry we couldn't stay in this incredibly beautiful place, but Adam proved to manage the problem in the best possible way-- thumbs up!!