Our check in experience with the staff member was very poor. I am not sure why she could not have used common sense and put the key in the lock box and sent us instructions. We were not aware til she messaged us that the office closes at 430pm, and by the time she messaged us after 4pm, we were driving down from the North Shore and never got her message til we arrived about 445pm. We were busting to go to the toilet and the man at the office could not offer us anywhere to go, and he told us that Aeisha was aware we were there and would be back in a few minutes. Well she did not arrive til almost an hour and half later, and we apologize if we were a bit short and sharp with her, but her attitude was totally poor, which would did not appreciate. Not impressed with that staff member at all, and it kind of ruined our first night stay. Regards Janice and Barry (from New Zealand).