We were very pleased with both the apartment and with Elisa as a hostess. The apartment has a beautiful view and is very quiet. It's also clean, comfortable, and supplied with the necessities. When we were not out exploring, it was a good "base of operations" - a comfortable and homey place to hang out.
Elisa explained everything we needed to know when we arrived (as well as giving us clear directions to get there and park), and gave us some very good suggestions for places to go and things to see - we did an after-dark lava viewing she recommended and it was magical.
Elisa was never intrusive, but she responded quickly when we contacted her. When a tropical storm threatened to extend our stay involuntarily, Elisa proactively volunteered to let us stay extra time if needed. It turned out that we didn't need to after all, but the offer was extremely comforting at a stressful moment in our trip - a kindness above and beyond the call of duty.
We are fairly quiet people and wanted a quiet, comfortable and homey place to stay while in Hilo; the apartment Elisa provided was all of these things with the added benefit of a wonderful view and an organized and generous hostess.