Elizabeth was great! She was super responsive and accommodating and met us at both check-in and check-out to make sure all was well. The location is really convenient to Volcanoes National Park and perfect for us as a couple looking to last minute extend our time at the park. Definitely glad we drove the gravel road once during the day to get acclimated before nightfall, but other than that it was a super smooth and easy trip. Wish we could extend our stay.