I want to start this review out positive; it’s a great location, great view, and the private beach front below and to the right was within walking distance, secluded, and sandy. The kitchen has everything you could need for cooking (minus the knives that have visible rust on the blade in which we had to get resourceful about) and there were more than enough towels provided to us.
We were very excited for this stay, and from previous reviews and the stated “enhanced clean” seal of approval, we did not expect to walk into a filthy unit. It was no minor scuff, you could tell this unit had not been deep cleaned, let alone a 5 step cleaning processes as listed by the units own description, in a long time. This was extremely evident by all the filth in direct eye shot. There were sticky, fuzzy dust balls climbing all over the bedroom walls and ceiling fan; we felt so uncomfortable we slept on the couch. There were previous guest splatters of mud and coffee on the floor boards and walls in the kitchen. Every edge of the bathroom’s vanity had built up dirt and small hairs from previous guests. There were thick blankets of dust lining the vent panels in both the kitchen and bathroom. We messaged the host through Airbnb and by the time the issue was resolved we had spoken to 6 different individuals. We were told that someone would be out to clean the next day, while we were out, to deep clean the unit if we decided to stay. When we finally got back to the unit in the late afternoon the unit was in the same condition and we had to further contact the host. They finally got two people to come clean but asked us to step out again so that they may clean it; it was inconveniencing but we were just relieved it was finally getting taken care of. They refunded our cleaning fee but given the world’s continual battle with the COVID 19 pandemic we would have rather been reassured of our safety with a clean unit upon arrival. We had to go through an extensive processes, put in place by the state of Hawaii for the safety of everyone involved, and I feel this host didn’t take that responsibility seriously. In addition to safety concerns, the balcony sliding door does not lock; the balconies of next door units are close enough for that to be a genuine safety concern. They should make it a point to address all these issues or change their advertising and price point on the unit.