Nev was absolutely fantastic with laying out all the details and policies about the unit, parking, wi-fi, checking out, etc. When she says to print out the e-mail with confirmation of the registration, definitely do it! That way, you're not having to constantly refer back to your e-mail like I did. The unit was cute and cozy, definitely perfect for 2 guests for our 1 night in Kailua-Kona. Fans are provided throughout the unit if it gets hot. Location was perfect, as options for eateries and shopping were within walking distance. The only downside was that the wi-fi didn't work for me but I did not find it to be a dealbreaker with me. Check-in and check-out was simple and straightforward. Nev was very responsive with confirming the reservation and replying to messages. Although we did not get to meet her, Nev was a great host! And thank you so much for the recommendation about reading the book Big Island Revealed. Would definitely recommend this unit for others visiting Kailua-Kona!