Kim and Lake were very welcoming! The communication before and after was topnotch. The best feature of this studio apartment unit is the incredible pool area - the photos do not lie!! The only drawback was that this unit really heated up during the day - perhaps the breezes were not from the usual directions when we were there. Even if there was a breeze outside, there was not adequate ventilation through the windows, so we often needed to run the AC and/or extra fan when we were in the room (the fact that there is an extra stand-up, plug-in electric fan points to this as a problem sometimes for others). This was minor but could bother some people -- we would love to come back -- this unit is an amazing deal! The bed is a tempur-pedic-type foam mattress -- very comfortable after a day swimming, snorkeling, or hiking. The location is great with a parking place right next to the unit. We could walk to the Kona downtown area for breakfast or to rent paddle-boards by the Marriott in the morning, as well as several of the beaches. Green Flash coffee is next door for breakfast smoothies or coffee (if you feel like having someone else make it for you). Thank you Kim and Lake!