We enjoyed our stay. However, I should have booked directly through the website of Gather Vacations. Airbnb is a great service for renting from an individual host, but it isn't good for renting from a big property management company. As frequent Airbnb users, we expected check-in information to be ready in our trip details, without extra input from us. But Gather Vacations has their own method of releasing that info, after a lengthy questionnaire. I neglected to fill out that questionnaire until just before our arrival--my mistake, based on assumption of ease from previous trips. So we had to call an "emergency line" to get our keycode. The customer service person was very responsive and helpful, and we were able to enter quickly. But it did underscore the problem of adding an extra middleman--Airbnb. I believe that the communication would have been smoother if I had dealt directly with Gather Vacations. I might have even saved some money that way (haven't looked into that part).