Tess was incredibly responsive and proactive during our stay, which was super appreciated, as there were a number of questions and situations that arose. She strove to resolve each with as much efficacy and expediency as she could. The house itself was great for our needs, as there are several desks and plenty of areas for folks that need to work, but also a good space to relax. As for the location, it's nice and close to a bunch of beaches and to Kona itself, and enough space for two cars in the driveway, which you'll need!