The Master Bed mattress was manufactured in 1995. I checked and photographed the tags on it. The coils were very noticeable and a good nights sleep was impossible. We left 2 days early to another property close by, at the cost of over $500 to us.
Surprised that the Owner, who is in the business of renting a bed, would have a very used mattress in an expensive Paia property.
The Property Manager refuses to do paperless forms, instead requiring guests to print out, fill out and fax back forms. I sent them the link to free DocuSign - got a response that “we don’t use any of those services” and unless I print out the forms and fax back my reservation would be canceled. Again, surprised that the Property Manager willfully failed at their single job of making it easy for Guests to check in via their phone / apps.