A different unit
The unit that we booked was not the one that we got. We were not told why our unit was not available. The property manager further told us that we would have to move in a couple of days as this unit was also doubled booked! Not knowing any details about the other unit and more importantly not wanting to pack up our groceries and clothes thereby losing the middle part of a day, we insisted on staying put. She offered to pack our groceries and clothes and move them. But, who would want a stranger to do that?
Cumbersome Communication
We were given a phone number to call the property manager when we arrived, who would then meet us in the lobby to give the key. We later realized that it was a Oregon phone number! We had wrongly assumed that the number would be a local Honolulu number. Our plan was to call using a pay phone at the airport – yes so 80s. As foreigners - cell phones do not work in other countries unless you get a SIM card or pay for extra coverage. The property manageer was not on WhatsApp or Facebook messenger. Our two emails to her were never replied to. This made communication very cumbersome. That said, Jeanie – the property manager was a nice person. We later found out that we could call the owner’s wife who would then contact the property manager. Cumbersome.
Other Notable points
The AC is marginal at best. The bed consisted of a foundation, mattress and a 4 inch foam pad which made it very hot to sleep on. The furniture is tattered. The stools at the kitchen island are too low making eating a unique event. Black out curtains would be a plus. We did not complain about any of this based on the owners responses to reviews, the communication challenges, the state of unit and the unreturned emails. We chose to live with it, have fun and enjoy Waikiki.
Pluses
The Banyon has good amenities and is in a great location. The view of mountains was nice, the unit was quiet and the WIFI worked well.