What a nightmare. I thought Airbnb was individuals offering their property for guests to have an experience not offered by big corporations. This was the worst of both worlds. When we arrived in the lobby I tried the confusing check in instructions that were sent last minute, like a dirty secret. It took an hour to get in to the room. No one from the company was available. They sent message that they would answer emergencies in 24 hours. The 3 in my family came in to find 3 cheap small thin towels, 3 wash clothes and 3 hand towels. We bathed and sent airbnb messages to request more towels. We were spending 15 nights. We were told to go buy more if we needed more. Same for bed linens. In a more than 2 week stay we never got a clean towel or wash cloths. I called Airbnb and finally got 2 flat sheets. We had to purchase our own trash bags. There was literally 2 Oz of dish soap, 1 Oz of shampoo, 1 bar of soap. Every dish, pot and pan was greasy and had to be washed before use. There was one small sponge. No dish clothes or dish towels. The can openers were rusted, not a little, beyond usable. I didn't know that I would be setting up a house while on vacation. There was a pan under the air conditioner that had to be carried in to the bathroom several times a day. One day we were out all day and when we returned I spilled some water trying to carry the very heavy pan. Although there were rain drains on the lanai the company sent a complaint that I spilled water. I found out after check in that parking is an extra fee. There isn't a designated parking spot. I was given a list of parking spaces with numbers that were random and not sequential. We had to drive around trying to find a space to park. After a couple days stay we were able to get a mop and broom that I didn't have to buy myself. Everything was a threat. Leave the fobs or pay $200, clean before you leave or you get charged. In the check out instructions there were 4 different threats to `do this or pay`. I will never stay at an Airbnb without talking to the `host` beforehand. There was NOTHING that made me or my family feel like guests. There was so much more.