Brittany was very responsive to my concerns during our stay. We had to switch out our rental since it had a nail in it. Upon arriving back to the Airbnb, we just realized that we forgot to get the parking pass. Brittany was very nice and accommodating that she allowed us to get a new parking pass. It was a convenient place to stay since it was not far from the beach and other hot spots. My only issues during our stay was the noise and the ceiling. I felt that the ceiling was very low and made us feel like we were staying at an underground place with all the pipes above our heads. Inside the unit, you can hear the neighbors besides us talking and the people waiting for the elevator talking. Don't use the washer and dryer while trying to sleep. It was very noise and took a while for the cycle to be done. By far, Brittany had the best checkout instructions I've ever had while using an Airbnb.