Amazing Villa with amazing view. Planned this trip back on Feb 2022 for Oct 2022. Our first family trip with my 10 month old nephew and 60th year old mother. It was a group of 5 adults and one child. Sleeping accommodations were great. Enough room for everyone. Had great communication with host up until check-in date.
Cons: Property Management Chase N Rainbows have poor communications with Host and vice versa. First day we were there my nephew went in for a bath, downstairs bathroom shower did not drain water and the shower was filled with black mold, and secondly there was no hot water. Took nephew out of the shower, tried upstairs bathroom again filled with black mold and not cleaned properly and no sign of hot water. Called Chase N Rainbows and they said they would send out a maintenance guy to fix the drain and check for hot water problem. No one was sent until next day after calling three times.
On top of going back and forth with the host and telling him how horrible our first day was, Chase N Rainbows apparently does a full house inspection of how well it was cleaned and if appliances were working the day you check in. To our surprise, we had black mold in both showers, AC vents were filled with dark gray dust that looked like it had not been cleaned for several years, and the refrigerator was dirty as well. Not only that but this place had cockroaches on kitchen counters. We still had a full 6 days to go on our trip and so far paying close to $600 a night did not feel worth it with these many problems. BLACK MOLD, DIRTY AC VENTS, UNCLEANED REFRIGERATOR, AND THE WORST PART COCKROCHES CRAWLING AROUND IN THE KITCHEN. These are the problems we went through , documented the cockroaches not ONLY in the Kitchen BUT ALSO IN OUR BEDS.
That is not what you pay $600 per night for. VERY DISAPPOINTED with the host unawareness to these problems, and DISAPPOINTED with the lack of professionalism and lack of owing up to responsibilities from the property management company CHASE N RAINBOWS. Both the host and property management did nothing to help these problems, and we were stuck in a home that we paid a total of $5400 with no help or care to solve our problems. NEVER again will I go through AirBNB for a Maui Trip. The amount paid and the disregard for human safety the host and property management company showed was utterly disappointing.