Please be aware about the amenities of this listing — there is no air conditioning in the unit. I reserved this place in Kona because of the good reviews it received and the location however our experience was terrible. First, we had a hard time contacting the host on the day we checked in. We had to call a few times before the host finally answered the phone to get the information about the designated parking spot. Next, upon arriving inside the unit, there were 6 fans that were turned on. Even with all these fans, the unit was hot as the fans were just blowing hot air inside. I had to check the listing again to confirm if the unit does have an AC and it did. Honestly, it was really uncomfortable staying in the unit during an 80 degree weather. We searched the entire unit to see if there was even a portable AC as this was mentioned in one of the reviews. Our other issue about this unit is the privacy in the bedroom. There were missing blinds that should cover the glass window. Anyone can see the bedroom from outside which made me feel uncomfortable.
Again, at this point, i tried to contact the host by phone call and text message to her personal number and through Airbnb. I was already getting frustrated as we paid almost $700 for a place that doesn’t AC and bedroom that doesn’t have privacy. Finally decided to report the issue to Airbnb to get a resolution. I was glad to talk to Ruby and she helped us with our situation. She said that she will try to contact the host about this and let her try to fix the problems. An hour after, Ruby called me back telling me that she was also unable to contact the host. Upon reviewing the photos and videos we submitted as evidence about the issue and the host being unreachable, Airbnb processed a refund for our reservation. Even if the issue was resolved, i would most likely not stay in the place because of what happened. We ended up staying in a hotel which was way better experience than this listing.
The host did send me a message the following day saying that she is currently not in Hawaii and is in Pacific time and stated that she was finding the right timing to contact me back. I was hoping that the host is available and is responsive especially during check in day to address any questions and issues about their place. It was just a very bad experience that we had for this listing.
Hope this helps for those who are thinking of booking this place.