Soon was very responsive and helpful. The room was very clean and is a typical hotel room with 2 beds and microwave, fridge, coffee maker. The view is great and the hotel is within walking distance of the Ala Moana beach park and mall. The location could not be better as this is a major transport hub for the city for travel by bus. From the balcony you can see Diamond Head and the ocean. There were plenty of towels of good quality. Water was provided every day. Toiletries were provided of a good quality. Coffee and tea were provided. This is equivalent to staying the hotel with the best views but with better quality provisions. The room is not in Waikiki but is a short walk or bus ride to all the attractions Waikiki has to offer. The Ala Moana beach park is much less crowded and is much nicer beach than Waikiki. There are hundreds of restaurants and cafes in and around the mall. It is also a short walk to grocery stores and large chains such as Wal-mart and Walgreens.