Best thing about the listing was that it is in a great location and right in the middle of everything off of Kuhio Ave. Walking distance from everything and all the great places to eat. I stayed in the Penthouse 2 bedroom suite with my wife, two toddler kids and parents (6 total). It was a great fit in terms of size and amenities with in unit washer and dryer (critical with kids). The venue is decent, but some upgrades would make the property more appealing and the Penthouse feel more like a Penthouse (e.g. lighting, flooring, minor patch and paint, furnishing, etc). Penthouse is on 17th floor but you need to walk an additional flight of stairs to get to the "18th" or Penthouse floor. The back patio was a nice addition and spacious , but not good for young children. The rails are not as high as you would want and poses safety risk for children who like to climb (like my kiddos). Unfortunately during our stay upon check in, the AC to the entire building was out so it was quite hot and humid. AC was out almost 2 days during our stay. Kathy and the staff were accommodating with fans, and on 2nd day were able to provide swamp coolers, portable AC units for each room which helped until the central AC for the building was fixed. Parking was provided and good for compact mid size SUV vehicles. Not ideal for large SUVs since parking lot is relatively small and entrance ramp is narrow. It was challenging to get in and out with a 7 seater Lincoln Navigator. I will say given the challenges, the staff was very friendly and helpful. The AC going down was not within their control, and staff and Kathy did everything within their control to try and make the guests comfortable. I also appreciate Kathy working with me to provide a slight discount on the rate given the AC unit was down.
Kathy was an accommodating, friendly and responsive host. Outside of that, the stay was good and I cannot wait to get back to Hawaii.