Merlinda was always very responsive. We felt at home. The bread, butter, jam, basic utensils, stove, rice cooker , electric kettle - helped us to prepare small quick meals - breakfast, pack lunch for the day. The best part was the coffee maker and the coffee was very good. We were drinking at least 2-3 cups at breakfast. We arrived late almost 11pm after crazy flight rescheduling becoz of weather. We appreciated Merlinda was there to greet us. Also made extra firm floor mattress for us. It’s a good place for small families or couple to visit Hilo and volcanoes national park.