Wow! We were a week away from our trip to Maui and I checked the other place we had booked several months prior and was not finding great reviews in the recent weeks. I was devastated! I decided to look at other options close by and Jen and Joseph’s house came up. From the pictures it looked great. And then I decided to book it. I admit, it was a great house and a great location. Furniture, appliances and fixtures were in great condition. But honestly, it really was Jen and Joseph that made the trip. They were always only a message away and were always responding so quickly to my small, menial questions including recommendations on places to go! To the point, where I became cognizant of when I sent messages because I knew they would respond regardless of the time! We were with a group of friends that all stayed at other locations and they didn’t get near the service we did.
So, what appeared to be a disaster waiting to happen with the previously scheduled condo, turned out to be a huge blessing because we were able to book with Jen and Joseph!