Host was friendly and pleasant to communicate with.
Check in: Wasn’t able to check in early. I asked if we could use the pool while we wait (1.5 hours) and they said no. We also had to pay an additional $9/day for AC.
Kitchen had a couple of small roaches but was fully equipped. Beds we comfy. Rooms were spacious but the bathrooms and bedrooms are located upstairs so after the flight of stairs to walk from the parking lot you will need to walk an additional flight of stairs to the bathroom/rooms (just keep that in mind)
Checkout: check out was at 10am and was told that we could not use the pool after we checked out.
My autistic son left his toys in the room unknown to us. I called a hour after check out and was told that they would look but they “weren’t sure when they would get to the room” and that they would call. I waited for check in time (4pm) and called since they never called me back. They were never turned in. Not the hosts or staffs fault for us leaving them behind but wished it was handled with a little more courtesy and sympathy.
BUT, none of this was the hosts fault and she was very lovely. The facility is great. We just had some bad luck and rude resort staff.