I never actually met Nicole.
The space is really beautiful with excellent, serene landscaping, a nice small pool, and access to basic snorkeling and beach gear. Nice views of the ocean (though it is too far away to hear the waves crashing).
Both the host (who's name I can't remember at the moment) and caretaker were very friendly and gave me lots of tips on where to snorkel to see dolphins.
Overall, I liked the location quite a bit. The remote feeling is nice, but is a bit annoying when you want to get groceries or run to a restaurant as getting up to the main road takes a good 10 minutes of winding up a hill. The map makes it look deceivingly close to the main loop road. Access to a few really good snorkeling locations at Kealakekua Bay and Two Step is very convenient, though. Dolphins came right up to me in huge numbers in the bay! It was magical. Tip - you have to be out there pretty early in the morning - it seems like they like to wake up and play and swim around together with the sunrise.
The room I was in, the Makani, is adjacent to the pool's filter/pump room, and the headboard is right up against the wall with the pump. If you like electric motor sounds as white noise, then this may be a great thing. Personally, though, I'd have preferred to not hear the constant pump drone and hear the sounds of Hawaii nature instead.