Bathroom is dirty; it has black mold on the ceiling, and tub area not clean. My son, who always check bathroom first, said "nasty" first time he checked out he bathroom. All nonstick pot/pans were badly scratched and therefore unusable. Beach chairs were rusty and old, it was embarrassing to take them to beaches. The cleaning lady only left us 3 garbage bags (for a 7 day stay) and other cleaners won't give us extra one. The towels were wet when we used them the first night and we had to wash them. The bed sheets had hairs on it and was disgusting, so we spent our first night wash them. The washer and dryer were very small so we had to wash them in many loads, then we ran out of laundry detergent. The bathroom fan was very loud (like an old tank) and it must be turned on when operating the dryer, so we didn't have good night sleep. Whenever the fan was turned on the bathroom basically was unusable because of the loud noise so we took showers in dark. The carpet was old and dirty. One of the corner lamp doesn't work. Room wasn't sealed properly from hallway since there was a big gap at the bottom of the entry door. The room we stayed (sugar beach resort 304) was by the highway and was very noisy from the traffic. The lawn care guys, they took three days to do the entire lawn care, front, back, sides, and they do it in the morning and generated a lot of noise affecting our sleep. The bedroom has one air conditioning vent, and it became hot during night sleep if all the doors and windows were closed to reduce the noise. The room directly above us got up every day very early and started making noise right away, especially they would open and close their old sliding doors dozens of time before we wake up, which sounded like thunder rumbling. The sound insulation is poor and you can hear pretty much every noise they make, and woke us up. The hot tub is full of people during the best time of the day (after 6pm), and it closes down at 9:30pm; we can't use it. And also most of the time it's either heater is broken or jets not working. This is not what I expected for a $385 per night. I thought it was a resort as it claimed but really felt like a cheap motel room. I, and my family were very unhappy and very disappointed. This is much worse than we visited Maui 13 yrs ago. If this keeps up, it will not be good for Maui.