They have a policy of not giving arrival information until the last possible second, so I was biting my fingernails while driving to the address, hoping they'd finally tell me how to get in. When I arrived at their place, at check-in time, they still hadn't sent the info. So I had to stand there in the pouring rain going back through emails and conversations until I found a phone number. A woman with some vague connection to the condo complex confirmed my identity and got me in. A really bad start. I never had any interaction with the people who own this condo. On the plus side the place is relatively cheap and you can see the ocean. On the down side, they do the barest minimum. The place is small and not comfortable. Two reasonably smart people found it impossible to raise the volume on the tv so it was useless and the owners do not communicate.