Charles was responsive when I had questions about check in and asked for special accommodations. He was unable to help but was totally nice about it. check-in was easy and great we had parking on premise. I had trouble finding the spot so the hotel could do better on labeling but that isn’t the host’s fault. In terms of the place, it was clean and exactly as advertised. The only thing they only had 2 beach towels knowing we had 4 people staying but they were able to bring additional by the end of the night. The towel rack broke on us but there was plenty of place to hang so wasn’t too much of a concern for us but Charles was very attentive and asked if we wanted it fixed right away. We didn’t want anybody coming into the property so we declined but super appreciate the offer. Overall a great place. Wasn’t as close to the main shopping areas as I hope but perfect for access to the lagoons and beach. The location has a great ice cream and coffee/breakfast joint downstairs!! Thank you!!