Ginger was very pleasant and helpful. The room was exactly the same as the picture. Bathroom was very clean. Bed was comfortable. The house was a little more out of the way than we had anticipated. Looking at the maps I thought it would be a short drive to the national park to check out the volcanos but the lava flow has blocked off that access so you have to drive back to Hilo to get there. Ginger wasn't home much and we didn't see her the day we left but it was a pleasant stay if a bit rustic. The gps also doesnt show her house in the right spot. But that said, enjoyed the stay.