Since this is a Wyndham resort, the communications felt more corporate than other smaller AirBnBs. The site was clean and had all the necessary amenities, but the agent who booked it for us sent canned responses that said things like, "...if you don't comply..." and stated things like a check-in name change could cost over $120. It felt corporate and cold, rather than welcoming. That said, the place was nice and provided what we needed, and the agent delivered what she said she would. All said, I would book with her again in spite of my preference for a more "human" personalized experience.