This review will probably be removed.
I would like to state that we were very excited to book this camper van and only had it for a few hours before we involved Airbnb support. We feel as if we were fooled completely.
We met “Tim” and not Terry at their home to pick up the van. He stated this bathroom was emergency use only and that there is a “few” bugs so he provided raid. He also stated, you can sleep in the van on the side of the road and if the police knocks just wake up and move. This is after finding out you cannot overnight it in camper vans, plus majority of campgrounds did not allow it; tents only.
Within 15 mins of leaving their home we get to Costco, we open the back doors and we found roaches. Small and medium sized. We lifted the sink cover and more scattered. We opened the cabinets and more. I open the small fridge and noticed something frozen, we yanked on it until it came out. Fungus, mold covered hamburger patties. The smell was horrible.
We were stressed and practically stranded, because we refused to sleep with a place covered in roaches.
We contacted air bnb support, which wasn’t much of help, They stated we should reach out to the host directly. The host requested we return the van to them in the morning and they would still charge us for a day.
Upon returning the van, we did not get any sort of apology or explanation, We still filled the tank up and did our duties as they requested. But not one peep from the host, we handed off the keys and got into a Uber. I just want the host to know that it is not okay to hand off something in this condition, it is dirty and disrespectful. Do better. The roaches were all over, going in and out of the holes in the windows and cracks.
They returned $600 out of $900. Again, it’s the principle, Renting something in this condition to tourist is unacceptable.