Kathy prefers guests message her directly than through Airbnb. Which conflicts with Airbnb's guidelines. So I was never got a response to my follow up messages after checking in. The hotel is what you would expect. Most of the staff is friendly and helpful. It's location is more on the western side of Waikiki. Housekeeping was prompt in the morning. Parking in the hotel is a tight fit but it's convenient if you have lots of luggage. Parking level is not handicap friendly though.