We loved staying here. The place came with basically everything we needed. Shampoo, conditioner, soap, toilet paper, towels, extra sheets and pillows, coffee maker, all sorts of kitchen stuff. We had everything. Also, there was a closet with extra chairs, beach stuff, hangers, and more. Issa and Jess really thought about what their guests might need when they're there. The place is very clean and the living room is a lot bigger than what we thought from the picture. The AC is in the living room and doesn't really reach the back room but towards the evening, it gets very cool and we had to bundle up. There are indoor stairs to come up to the apartment but they weren't bad at all. The location is near a homeless shelter so we would see people downstairs around dinner time but we were never concerned. There is actually a small parking lot outside so we never had to struggle to find parking. Lastly, the wifi can be very slow but in actuality, most of Hilo had very slow internet connection. If you need reliable service, I recommend going to Starbucks just two minutes away. We met Jess briefly and she was super pleasant. She asked how things were and reassured us that we could reach out to her if we needed anything at all.