ROACH MOTEL W/ A VIEW
After checking into our condo, I contacted the owner to inform them of a broken door knob to the bedroom so not to get charged for it. So Almost 4 hours into our stay, I received a phone call from the person managing the unit & she informed us of a roach problem in the unit that I’m renting. Apparently the previous renters had complained. What immediately came to mind was, why didn’t you contact me prior to us settling in a weeks worth of groceries, my pregnant daughter & 2 other people? I believe that was intentional…I was given the option to pack up & leave & be credited, but we had no where to go & we were there for a planned event the next day & a photographer was coming. She said that an exterminator was scheduled to come on Thursday & at the point, I had not seen any roaches. But the roaches did start to come out that night & the next morning I contacted Airbnb to tell them of the situation. In looking for another rental, they were either an hour away from the rest of my family that were renting on the island or out of my price range. She told us that we had until 11:00 am to check out but we had decided to see if spraying the place would solve the problem. We had to leave the unit for hours & came back to roaches walking around like they helped pay for the rental. They claimed they sprayed but the roaches were unaffected. We found out that it wasn’t just our unit that had roaches, it was the whole building. Because we completed our stay, my credit card company couldn’t do anything. Airbnb can’t force them to refund your money either…For future reference, if you find any discrepancies with you rental, take pictures & communicate through the website with owner & do not complete your stay. Also contact credit card company to dispute the charge. Airbnb can’t force them to give your money back. Even with all of the information you provide… I will start using reputable hotels from now on, they will be willing to fix the problem.