What an awful way to start our long travel /trip. We arrived late on the arrival day, after 23 hrs of travel time we aren't told until we are in the building that we aren't staying in the place we rented. We just wanted to unpack, shower and sleep but couldn't. The "replacement/temp" condo was gross, old carpet, no towels or essentials- so we requested towels to take a shower and got a trash bag with a few towels and some toilet tissue. One shower didn't work at all and the other one was spraying all over the place and the hot water would come and go. We were told their was issues with plumbing in the place we were supposed to be at as well and the condo wouldn't be available until 4pm on the next day. But we had my nieces graduation and dinner after so we couldn't get home till 9pm. A "representative" was sent over to switch us over and had no empathy or apologizes. We had to pack everything back up again and move to a different building. She seemed to think she was doing us a favor and kept commenting on how we looked "well off" and came from a "well to do" place. She hung around for 15-20 mins we assume expecting a tip? We didn't feel it was warranted after all we had been through. Another rep told us through text that she was going to have the host refund us at least a day for our troubles but no credit ever came through.
The new place was great, much nicer, updated and clean. Except that the cabinets were bare - only 1 coffee mug. So we requested cups/mugs to be dropped off. We didn't think to check the dishwasher and it was full of the past tenants dishes. So didn't find those till halfway through our trip. Rest of the trip was great, no issues- but this was not the same unit that was advertised. So just very disappointed with the process and the way we were treated.