We really had no problem that I contacted the renter about. I followed the directions to clean dryer heat exchanger because it was not drying but was overheating. The booklet with it had good direction and the exchanger was full of dust. Worked great after that. The one thing I didn’t think they did well was wash the floors. My socks got dirty right away from walking on the wood like flooring. Was not clear about where to check in at first. Otherwise things were great!