Hate to write this review but this unit has roaches and I don't recommend staying here. We've seen the review from a previous traveler about their experience with roaches- we were hoping it would've been taken care of by the time it came to our visit. Yes, Hawaii is tropical so there's going to be roaches, but it's not a pleasant thing to see and doesn't give peace of mind when you're trying to have a relaxing stay with two young children. Jess was helpful and came to the unit to put in traps and gels but it's a temporary solution- she said roaches come back every 4 months and explained this particular suite gets hit because of where it is located on the floor. And we kept seeing roaches after the traps. Jess wasn't really on top of the communication either, took a while to hear back from her. There's a guy who assists her when she's not available- we didn't find him to be very professional either- poor communication and made excuses for the roaches.