Yuri was supremely unhelpful and at times extremely hostile to communicate with. First, when there were wifi issues; she suggested that I call the cable company to deal with the issue since she does not live on the island. Again, she suggested that I know her account #/billing address/etc to handle the situation and call myself instead of just helping. Then, when there was a maggot infestation, she told me to pour boiling water on them and offered no other help. Firstly, this doesn't work and I spent 4-5 hours cleaning her kitchen. Secondly, it was only after I contacted airbnb that she sent a cleaner to address the situation. She also refused to send an exterminator to asses whether there was an infestation problem that could have caused it. They refused to refund me any part of the trip or really bother themselves to help in a single way while I was there. Might I suggest in the future if you're going to live thousands of miles away from the airbnb you do the bare minimum in assisting guests?