Valet is pretty much mandatory (super hard working and nice). They only had two working elevators out of 3 and one of those only went to a few floors, no in room phone instead you were supposed use a website (cause of covid) in which you order house keeping/ food & drinks which was totally down. One microwave for the whole hotel (how is that covid safe?), one ice machine in the parking lot in the basement, hard beds, and a balcony that doesnt look like it's falling apart (lots of maintenance needed on it.) Don't trust it at all. Costant noises that kept my pregnant wife awake at night was pretty annoying too. The room was clean and the valet were nice. When I asked how would rate my stay I stated the above and then they tried to bribe me for a better review buy giving access to a "VIP Lounge" on the 2nd from the top floor which was nice with snacks and drinks; but doesnt change my review whatsoever.