Shannon was very sweet and great with answering our questions within a timely manner before and during our trip. However there were multiple disappointments. First, the size of the condo was extremely small. Don’t be fooled by the pictures! But she did have pots and pans, extra sunscreen, shampoo, etc which was nice. Next, there were ants EVERYWHERE in the apartment. If you plan on going grocery shopping and storing food there (like we did), be very very careful and pack ziplock bags to protect your food. Lastly, the stove top did not work. It was horrendous- to the point where the knobs popped off and on, which required us to use pliers to twist the metal piece underneath. Shannon is great, however was slightly disappointed with things that shouldn’t occur. Would have been nice to have a warning before hand!