We enjoyed our stay. The location is close enough to downtown Kona and yet far enough from the hustle and bustle of the tourist area. The ocean view from the lanai is beautiful especially in the morning and during sunset. There is an area within a short walk from the unit where the residents gather to watch the sunset. You can also use the pool key to open the gate to the lava beach to watch the more dramatic sunset. The unit is very well equipped with all the necessities. Kitchen has every pot, pan, plate, glassware, tool, silverware, container, etc. you can think of. We only wished there were ceramic plates. All the plates and most of the bowls were melamine so we could not microwave the food in them. There are enough towels in the bathroom. The bedroom has a nice size closet and lots of drawers. The owner has good taste for furniture and furnishings. We especially liked lanai furniture and the wall decoration which gave a good ocean vive to the unit. All the beach gear is there, too, including beach towels, chairs, an umbrella, beach mats, coolers and ice packs. The landscaping is very well maintained and beautiful.
Although they would not prevent us from booking the unit again, we experienced the following issues.
1) The communication with Vacasa before the trip was not very good. We wanted to know if there were beach towels, coolers and icepacks. Vacasa only gave us a generic answer that seemed to apply to all the units they manage and told us that there would be no beach towels, coolers or icepacks. We ended up packing some beach towels, a small cooler and icepacks, which was totally unnecessary.
2) The code for the lockbox was incorrect. We had to call the customer service, and luckily, we were able to talk to a real person. The local agent was very nice and was able to give us a correct code which opened the lockbox where the keys were, but it was not a pleasant experience to have after a long flight arriving in the evening and after hauling all the suitcases up the stairs.
3) The utensils and plates/bowls/cups were dirty, and we had to wash everything before using them. It is the management company's oversight, and not the owner's.
4) When you sleep with the bedroom windows open, you will hear the sound of outside and from the neighboring units. There is an indoor air conditioner both in the living room and the bedroom, but they are quite noisy.
Again, we would happily stay there again because it is a nice and comfortable unit with a gorgeous view.