Never met the host, but she was available via text. The apartment was decent. We enjoyed our stay, especially with the full kitchen which we got a lot of use out of. The two queen beds were comfortable, but we had a 5th adult that slept on the mat on the living room floor (not comfortable). The couch was too small for him. The key was not in the locked box when we arrived, but someone was there within 20 min to let us in. The TV did not work for us, but we did not mind. Also, some amenities that were advertised as being available to us were not there (beach chairs, umbrella). The lack of AC was not a big deal since there was plenty of airflow in the apartment. Not a bad place to stay in Kona.