Kathy and her Husband both are very welcoming and Friendly.. . Kathy takes care of everything even she offers for Laundry , fruits of her garden is amazing and she gives as much as you want :)...She is thorough professional and response very quick!!...Me and my wife really had great experience living here and even they guide and give best suggestion what to do in Hilo....She offered my wife wine and we really had great conversation with her and husband!!