We originally booked this for 6 days, 5 nights and requested to check out after one night because there were just too many issues to overlook. Any guest who decides to stay here should know what they’re getting themselves into:
EVERYTHING IS OUTDATED & IN POOR CONDITION. Advertised pictures were much better than what you get in person (read below for full descriptions). The couch covers are ripped at the seams and worn out. The basics didn’t even work (internet & TV) & there were so many strange issues that I’d typically let slide but it all just added up to being intolerable — for example:
INTERNET: The internet was SUPER slow. Connecting our phones and my iPad was useless. And this sucked even more because…
TV: The TV didn’t work. It kept saying “Not connected” and despite reaching out to Nobu or trying to troubleshoot and even looking up solutions by myself online, nothing worked. Don’t expect a Smart TV or Firestick with Netflix or anything else. This is basic TV on an old TV stand with a bunch of old books for you to read instead of watch TV. Also, the remote doesn’t have a back that covers the batteries — it’s sticky from old tape that was likely trying to keep the remote together and the batteries are exposed.
SO MANY OTHER THINGS THAT SHOWED LACK OF CARE: There was a blue gum packet under one of table legs to make it level. Be warned when opening the cabinets under the sink OR running water down the kitchen sink because there is a really funky-don’t-even-want-to-know smell. The bathroom sliding door needs a lot of help. Lights didn’t work or were missing a lightbulb.
VIEW: The blinds don’t work (you can’t open or close them yourself) and instead part of the blinds were removed just so you could enter onto the balcony. The balcony has a view but we couldn’t enjoy it from the outside. The AC unit had a green and gray (previously white) moldy rag underneath it and it was spitting out water as you passed by it (if the AC was on). If you had the AC on long enough, the balcony would be wet from the condensation from the AC.
BED: Pillows were old and as flat as pancakes. Someone probably used these pillows 20 years ago. The bed is just as old (spring mattress) that sinks in the middle and the sides hurt when you sit down.
SHOWER: Water pressure only exists for cold water and does not exist for warm/hot water. The warm/hot water was a trickle and the towels to use at the end smelled questionable (subtle hint of mildew in my opinion).
The positives? Nobu was nice & communicated well but that doesn’t change our family’s unfortunate experience that we had. I should mention that the moment we decided we would check out, it was immediately relisted when there will still issues (TV, shower, etc.). The location was decent but there are so many other Airbnbs in better condition than this.
Yes, this review is brutal (as in brutally honest) but I would be doing a disservice to the next guests who decide to book here if I didn’t share our true experience. There were too many reviews that downplayed how bad it was because Nobu was nice but reading an honest and detailed review like this would’ve saved us money, time and energy scrambling to find another place last minute. Bottom, I highly do NOT recommend.