Juliana was an accommodating host and responsive to issues at her condo, which we appreciated. That said, the condo is loud, as the walls are paper thin and you hear everything that comes out of the adjoining condo. All the condos are very close together as well and privacy felt like it didn't exist because it really didn't. The place was also dirty. The cleaning lady does bare minimum, if even that. Dirt on the walls, doors and lanai, where wads of human hair were left clinging to the sliding glass door. So gross. Curtains hadn't been washed in who knows how long (black dirt along the bottoms and other yuck) and the grime on the blinds was also thick, as was the dirt on the windows and lampshades. The place was anything but sparkling clean. Not even close. Although, Julianna came the next day to clean, we were welcomed with a dirty condo, which completely turned us off from Airbnb. Customer service was a joke. Bummer.