The staff in the office is always available and friendly. They felt genuinely interested in guests' happiness. The resort is lovely and our condo was comfortable, clean, and had a Island vibe. The amenities that the resort offers were great - beach chairs & umbrellas, bikes, coffee in the office, mai tai night, an events calendar, and a nice pool area. The chickens can be a little loud, but I've been to Hawaii many times and knew to expect that. Just bring ear plugs. Didn't bother me in the slightest. I would absolutely stay there again and tell anyone I know to stay there as well. Great place!