From the time I reserved until now, they have been great with communication. They responded quick and gave helpful tips and recommendations. When we had technical difficulty opening the door for self check-in... Simon answered our call right away. They have a security system so we felt safe. The neighborhood was very quiet and the kids that all played on street were very friendly. The house is beautifully decorated and they left us little welcome gifts! I was very pleasantly surprised. The place has new AC/Heat wall units... one in each room. The house was nice and cold when we got there. When it did get too cold, it took us a couple of days to regulate it but keeping it on "auto" was the easiest way to manage the temperature. Adjusted very well, no complaints. They have a LOT of things you can borrow like a cooler and towels. We couldn't have asked for a better place to stay. Halfway between Hilo and Hawaii Volcano National Park. Make sure you get gas and groceries before you leave Hilo. My recommendation is Safeway for groceries.