This place is terrific. It feels like you are staying at a family/friends home rather than a hotel. Susan was very kind and helpful. The only warnings I would give are 1.) coordinate your arrival ahead of time because phone service is spotty on Lanai, we wanted to leave our bags at the house before check-in time but we had difficulty reaching Susan from the Lanai airport; 2.) their are several guest rooms, with other guests sharing the house, and the sound carries through the walls of some of the rooms, we had our baby with us and when she woke up crying at night we worried about waking the other guests. It is a really beautiful home, and very conveniently located in Lanai City. I highly recommend staying here!