Upon my arrival the property was not as described. I called for assistance and was told they'd try to find another property for me & would call back. I never received a call back after trying them multiple times. I finally received a call back advising me I could cancel. I come to Kauai at least 2x a year for two to three weeks....there was no way I could find a property at 5pm for my length of stay.
I chose the "lesser of two evils" and took the unit. The resort manager took me to my unit again, but no one had the door code to let me in. We went back to the resort concierge desk, and they found a key.
My unit was dated and had missing slats on the front and back lanai. The kitchen windo had no screen on it at all requiring it to be shut at all times. The washer and dryer were extremely old with the door peeling & warped.
I took pictures upon arrival and have screen shots of my phone log showing all of my phone calls with no return call for almost 30 minutes.
I chose to enjoy my time despite the experience. I intentionally waited to post my review so it is simple factual.