I booked the place and didn’t see any reviews that stuck out to me so didn’t think with the rating I would have issues with the listing.
First issue happened as soon as I arrived- I opened the lock box as instructed and only found one key. I proceeded to go up to the room and realize the key didn’t work. Make my way back to security with my kids in tote and am told my name isn’t on the listing.
Call eva she apologize and fixes it with in minutes. I get a second key since only one was provided and as her listing stated it’s a refundable deposit (this wasn’t true and I’m out $20- her listing also request returning two keys to the lock box but again I was only given one)
Make my way to the room once again tired from a seven hour flight and it’s filthy. Literal first and hair on the floor- in the draws- tub and I lift the sheets and imbedded under the covers. I call eva and was given her cleaning ladies info.
I decided I don’t want my kids to be in the dirty place and decide to go grab dinner and kill time to give the cleaning lady the space to properly clean the place. We arrive back after sunset and place still isn’t clean. Bedding was changed but had that kind of left in the washer a day to long smell. And hair still every where (I realized that there is a load of hair and dust under the bed that hasn’t been cleaned so when you are opening and closing the door this trails in the room)
I have my mother bring use clean bedding and call it a night. I wake up and am not comfortable and feel a bit dirty, I decided to send eva a message about how I plan to leave a honest review about my experience.
She then gets a bit testy thru the end of our conversation letting me know that no one else complains about the space. When I told her I went to try and clean myself but the swifter isn’t doing the job and the vacuum is filled and isn’t sucking anything up. She tells me “I choose not to be there when they lady was there- and that I wanted to go out with my kids”. Which I chose to stay in a clean safe space that I paid for. I guess I missed her 25 hour window policy.
The building is out dated- elevators are slow and sketchy- the staff of the building is really nice. Ants are an issue but I’m from Hawaii originally so that wasn’t a bother to me. What bothered me was how me addressing a home I was renting being dirty was responded with no customer service and mentions of personal life problems. We all have are problems. No ones that I discard or feel aren’t vailed.
If I wasn’t from Hawaii and this was my dream vacation and I booked this place I think my trip would be ruined and I wouldn’t have wanted to return to the islands.
Best of luck to eva and hope that she is able to get a deep clean done to her space.