Great location; literally on the Road to Hana which allowed us to complete the road at our own pace over multiple days as opposed to rushing through it in one day. Cleaning staff was very friendly, personable and accommodating. In the first unit we stayed in, there was no kettle. Upon inquiring about this, I received a brand new kettle from one of the cleaning staff members the next day. Full kitchen was great as it allowed for home-cooked meals and proper food storage.
We ended up having to stay in two of his units due to other bookings so the day of the transfer his cleaning staff moved all of our packed luggage and the contents of the fridge/freezer over for us which was greatly appreciated as it allowed us to enjoy our entire day without having to deal with the full check-in/check-out measures.
We did experience issues with this booking and within both units we stayed in. Multiple missing cookware items; no consistency with the included items for cooking between the 2 units we stayed in. I'm sure they would have accommodated us if asked but we felt like we were having to contact the host frequently about other issues (see below) that we didn't want to add anything else.
Cleanliness was not the greatest. Multiple sites within the bathroom with mildew/mould stains (vanity, window area). Massive issue with insects; ants found on almost all surfaces, especially within the kitchen (cupboards, counters, appliances). Coincidentally there was a bottle of RAID under the kitchen sink so we had the pleasure of spraying the entire unit on the daily.
Upon checking-in to the 2nd unit we could not access the TV/Netflix that was offered so we had to contact the host again; we were given detailed instructions on how to use it and the host mentioned that he consistently has to walk his guests through the use of it; you would think he would have those instructions printed and listed within the unit so as to prevent constant interruptions from guests on their inability to access it.
We asked directly about the listed hot tub; the host informed us prior to our check-in that the hot tub was functional but 1 day before we arrived he informed us that it was not working. The host did inform us that during our stay it could be replaced as he had ordered an entire new unit but this did not occur until our last three days in the unit.
Did not use Air BnB application consistently for communicating with us; even after being informed that that was our only means of communication as our cellular devices were not able to receive calls.
We arrived back to our unit with a worker outside in our private yard securing the gazebo structure. The worker informed us that he had entered our unit to fix the blinds per our hosts request. We were not informed that someone would be entering not only our private yard but our unit to fix something as we were not aware anything was wrong inside the unit. We contacted the host immediately regarding this and were told that the blinds were broken and needed to be fixed, although we new nothing about these broken blinds (we never tried to use them so we did not know they were broken). The host was simply doing general maintenance to our unit during our stay. The host did not provide any notification regarding the entrance of an individual into our unit; we walked into our private area with a stranger in it!
All in all we would not come back to one of this hosts listed units and I would not recommend these units for longer than 1 to 2 nights.