Communication was great from the start and during the stay and the condo is a good value for the price. We appreciated having ac and enjoying the view with dinner on the balcony. One improvement would be having a dresser underneath the TV to help unpack better if on a longer stay.
The location is central enough to be walking distance to shopping, restaurants and the beach. It is right next to a nice lagoon, which coupled with a smaller waves section of the Waikiki beach, makes this a really appealing option for a family with small children. it took us about 25min to walk to the southern end of the beach where the waves are bigger (by the zoo). Tina had beach chairs on the balcony, which was nice!
You can rent surfboards and body boards from a shop in the lobby but we would only recommend that if staying close to the hotel. There are places on the beach to rent from, at a slightly cheaper price. The hotel does have a great ice cream shop and a nice mini-market.