Gregory is a great communicator. Everything was explained in a thorough manner (often with a bit of humor). Very knowledgeable about Mauna Lani and the Big Island. He always answered questions in a very timely manner. I feel like many of the places we've stayed in Hawaii have been beautiful but pretty much the same ... and that's where Hale Malino is different. This condo is full of personality, color, comfort, books and artistic touches. The kitchen is so well stocked and designed so that four cooks can share the space! Palm Villas is a beautifully landscaped area and close to everything. Highly, highly recommend!!!!