The unit is small, but cute. Very clean and newly refinished. Right off the bat though after checking in we experienced some challenges. Ceiling fans weren’t working correctly and the pull out sofa in living room had no sheets. We reached out to the contact and he corrected the issues promptly.
Unfortunately there were other issues that nobody could correct involving contradictions to the Airbnb posting:
-Although the unit listed that a dishwasher was included, it did not. We washed dishes by hand. Not the end of the world, but pointing it out in hopes that the owner/managers with correct the listing.
-The listing stated that beach chairs were included in the unit. There were no beach chairs to be found.
-Beach towels were listed as also being included…but there were only 2 and we were 3…and they were tiny .
-Another less significant issue were the “complimentary toiletries”. The only shampoo and conditioner in the unit were 2 small tubes (the size you receive in any motel/hotel) that were enough for 1 or 2 uses. Given we had 3 people in the until for 7 days this wasn’t nearly sufficient.
To be fair, a couple of the issues I’ve mentioned above could have potentially been fixed by the contact, but do we really wanna spend our precious time in Hawaii communicating back and forth with unit management? If the posting lists certain amenities, the visitors shouldn’t have to ask for them.
Also, after we asked for the sheets, the until manager told me that the visitors before had stolen items and that is why the sheets weren’t sitting out for us. Probably information we didn’t need to hear and honestly not our issue. If you are withholding items such as sheets and beach chairs because someone else stole them in the previous visit, don’t punish the new visitors by withholding them.