After arrival we discovered a note from the building that air conditioning was and had been broken for weeks prior to our arrival. I called the host and left a message after reaching voice mail. I also sent the host a message on Airbnb. I explained how this was a problem given the listing claimed air conditioning and that our toddler was melting down in the heat, unable to sleep.
The following day the host replied over Airbnb with a short message, claiming they mass emailed all Airbnb guests offering either a refund or a discount. I received no such email. Checking other recent reviews for this host shows other guests reporting they too received no notice from the host about air conditioning being broken.
We left as soon as we found somewhere else to stay. We informed the host that we decided to leave, asking for the refund they offered. They replied that they were instead giving us a small partial refund. We refused given the bait and switch, poor communication, and lack of interest in making things right. The host stopped responding.
The host to this day never called us back.
The pictures for the bedroom are also out of date. The blinds have been replaced with sheer curtains that don't block any heat from the sun or light during the day or at night from the pool deck below.
This was all a shame because otherwise the unit would have been lovely. It's an amazing location and the unit is well stocked.