Due to a mistake on my part we arrived a day early. Susan was very accommodating and was able to work things out for us. She went above and beyond any expectation we had. On our 2nd night there was a problem with the kitchen sink. Susan and Bernie were quickly there to see what was wrong. Then they fixed the problem while we were out at a luau so we were not inconvenienced at all. I highly recommend this lovely bungalow and these super hosts!