This place is located in a very nice spot to be in Maui. The ocean view is directly outside of the patio and there are lots of extras included like beach towels, chairs, and umbrellas. The property it is located on is immaculate despite of its age and overall beautiful. The pool and beach areas are great, although this is not a sandy beach you could spend the day on. Those are very close by to this condo-location is amazing! The kitchen is a full kitchen and has a lot of utensils for use so you don't need to run out and purchase any additional items. Beds are comfortable and both king size. The lack of air conditioning was not a problem in July, as the trade winds, multiple fans, and open windows cool things down in a hurry!
My one complaint (you be the judge on how big of an issue this actually is-and the report is lengthy to cover all aspects) was the cockroches and cleanliness along with Vacasa's response to these reports. On our fourth night when returning after dark we saw five cockroaches in the main door area, kitchen, bathroom, and bedroom. Yikes! I began looking closer, like under the bed downstairs. Under the bed was a complete disaster! There was splattered food, some kind of sauce, previous renter clothing like a t-shirt and athletic shorts, a rolled up area rug that was dusty and filthy, a broken lamp, and two large picture frames, along with loads of dust and hair piles. Along with this mess were cockroach eggs, baby cockroaches, and adult cockroaches! I called the after hours emergency number provided by Vacasa on my Airbnb app and that was actually an auto mechanic voicemail-so no help there. Next, I called Vacasa directly after Googling their number. I reached a rep in Oregon and she said I could go to another room for between $200 and $250 per night and it was after 10:00 pm Hawaiian time. Good luck finding that! When I found a place it was over $250 and around $300. She said she couldn't guarantee anything for repayment if we took this option, so my wife and I killed all the bugs we could and slept with lights on (the roaches would crawl into the wall when we had the lights on).
The next morning another rep called and said they spoke with the property manager. They were going to "deep clean" the unit. I asked why this hadn't been done before and they said it would happen today. I also took issue with the response the night before from someone in Oregon. The rep that morning questioned why it took me four days to call, I explained that it wasn't an issue we noticed, and she told me it was my responsibility to check out the place. Sorry, I didn't crawl on my hands and knees to check your cleanliness after I paid over $300 for cleaning fees up front! The result? We were credited one night payment and a partial cleaning fee. I told the rep that I wanted more, as I had paid so much for a cleaning fee. She said that was the best they could offer and I simply said I would be dead honest on all travel sites possible so future customers could know what they were getting into. She said, "So, you're going to put us on blast for this and we just gave you a credit?" Excuse me, being honest in a review about their attitude, lack of clear emergency number-remember, it was an auto mechanic voicemail, nothing indicating that it was a local emergency number for the unit, and overall filth of the unit is my duty as a renter. At least this is my opinion and hopefully future customers take this in to account.
Upon returning, unit was not much better as the items under the bed were gone, but food splatter was still on the floor under the bed (I cleaned it up with about 10 clorox wipes), and there were more roaches that night. I did notify them of this. This place is infested, in my opinion. We asked the people next door and they said they had not seen one roach and returned at night just like us multiple times on their trip. Yes, roaches are an issue in tropical locations. No, condos should not have them every time you flip on a light and renters should not be able to locate multiple cockroach eggs with ease before and after the "deep cleaning" that takes place after reporting such an incident. Like I said, you be the judge on if it is worth it.
Minus then cockroaches and under bed filth that was mostly cleaned up, this place is great in location and extras. They need to have better oversight on the cleaning company they use and maybe tell the customer, "This should not have happened, we are so sorry" which I never heard one time. The price when I booked was competitive and it was nice to have cooking space and a full kitchen with very nice appliances. I think the main issue is that this is not your typical locally owned and cared for Airbnb (we've had great luck with those types of units). This unit is rented from a rental agency, Vacasa, not a person.