I am so thankful that Nicole was our host. We did not stay at her Airbnb, due to a technical problem on Airbnb’s end. Nicole’s whole house had already been booked, although for some reason through the app we were still able to book an individual room. Nicole was quick to communicate as soon as I let her know the issue. She immediately called Airbnb to solve the issue. Airbnb then contacted me and we had a new place to stay in a very short matter of time, all thanks to Nicole’s promptness on the situation at hand. She then checked in and made sure we had another place to stay and even checked in with me the next day to make sure we were doing well! Thank you so much Nicole!! Would love to stay with you next time we are on The Big Island! 💕