WARNING: DO NOT RENT THIS LOCATION unless you are looking for a filthy cockroach infested stay with an unapologetic host who thinks it's perfectly normal to encounter cockroaches on the daily. I'll get straight to the point. We spent a pretty penny looking to book the perfect Hawaiian stay for my family and group of friends.
And I mean why not? It would be our very first post pandemic trip. We were all excited and were more than willing to pay a premium price for a premium experience. The photos were beautiful and we booked this location about 2 months prior to our arrival. The first thing that was off is that we literally received no check in instructions until the day of. I had to personally reach out several times. Honestly, it wasn't that big of a deal, but it was definitely stressful. It wasn't until the actual day of that we came to find cockroaches- some dead, some still kicking (photos/videos sent to host)- in the kitchen, hallway area, and patio that truly horrified us. The person showing us the space shrugged it off and said it's normal since we are in a tropical climate.
As if that wasn't bad enough, we came to realize that there is literally no central A/C in the common area. We were told to simply leave the windows and doors open. Caution: the listing does say there is A/C in every room but makes no remark about the lack of A/C in the common area. It was a crafty sleight of hand in the listing that we overlooked and paid the price for it. If it was made clear that there would be no A/C in the common area, we simply would have booked another location. No harm, no foul. But due to there being no A/C, we were forced to have the windows and doors open all day. This attracted a variety of flies, wasps, and lizards into the house. It was not only disgusting, but also posted a safety risk for my 2 year old child as well.
Other more minor issues included the location simply not being cleaned thoroughly upon arrival- dirty toilets, showers with mildew, and dirty floors that made our feet black (photos sent to host).
Honestly, this place is well designed and we would have been more understanding had the host showed more remorse and made an effort to be accommodating. Instead, my initial message to them was met with a lack of responsibility and poor excuses (ie. "Cockroaches in the house are expected/normal due to tropical weather"). WHAT? does that mean all of the other airbnb's/hotels on the island have cockroaches, too? I don't think so. I have since escalated this to AirBnB and hope to have a resolution soon. In the meantime, I wouldn't wish my worst enemy to stay here.