The AC did not work upon our arrival. We called Dan and he quickly returned my call. He called the resident technician that showed up within an hour. He was able to reset the AC unit but it tripped again within 30 minutes. The temperature in the thermostat in the LR/Kitchen registered 90d F. There were portable AC units in the bedrooms which made it possible to make it through the night. But Dan offered us a discount or a refund for the remaining nights. We found an alternative location and took the refund.