After the reservation was confirmed by the host, I tried contacting him multiple times via text, he never responded, but reservation was confirmed. I am new to air bnb and didn’t think anything of it. On the day of our flight, my brother told me to call just to make sure. When I called Norman, he said there had been a mistake and that the house was already booked for someone else. One hour before I was to board my flight, and we were super stressed out because we didn’t have a place to stay when we arrived! Our first trip to Hawaii with two seniors and five small kids! We were constantly in touch with air bnb but Norman stopped answering our calls after we talked to him once. What a mess! We had to find a hotel spur of the moment (nothing decent available for our group of 13). We were able to secure another house the next day, but one whole day of our vacation was spent being stressed out and trying to secure a place to stay. My suggestion to Norman is to answer his texts and calls when any customer tries to reach out to him! Terrible communication!!