Our stay at the resort was wonderful--This is a true resort with a full-time staff to keep it running. Not exactly what I was expecting, but we were all pleasantly surprised when that's what we got. Live hula shows every Monday night, great restaurant/bar poolside! As I write this I wish I was there instead of here. Jim was great, with communication along the way to let us know what to expect. After our stay he refunded some of our booking fees as he promised he would. Overall a really great experience. We'll be staying again if we get the chance.