We didn't meet Miho however her communication was very clear and plenty. The chocolate macadamias and water were a nice touch. The room was styly and nicely set up. We had problems with the plug hole in the shower blocking. Left a note for Miho and maybe leaving a plunger could help. There were 4 of us staying there, a family with 2 teens. It was crowded but good. Def go again. The building was older but the reception staff were amazing.