We were disappointed with this experience, our first Airbnb experience. I had high hopes and after a long flight and even longer day before we could check in we found there was no key where it was supposed to be left. Thankfully the hotel admin helped us locate the cleaner and she brought another key. I emailed Tongtong and she was of no help. We would have appreciated some soap for the shower. Overall it was clean but lacking in a personalised experience I hoped to get from an Airbnb experience. I would not stay here again.