Unfortunately myself and the other girls who stayed here experienced a less than welcoming experience. In fact, one girl left after sending rene videos of cockroaches in her bedroom and Rene saying that it’s bc Hawaii is a tropical place.
Firstly, Rene did not warn the other girls that she had a RODENT problem. I was warned but only because I stayed came to the residence early.
Next, once I landed in Honolulu I was given the “address” which did not include the apartment number (therefore I didn’t know it was an apartment). So when I arrived around midnight after flying for 20hours I had to look around for about 30minutes before waking rene up so she could tell me where to go.
Rene sent a lengthy list of requests that I followed to a T. I helped stop the rat issue by keeping really clean. Unfortunately….the girls before me has left dirty dishes mixed in with the “clean ones” and the blender was crusted with old food. I moved on from this so that I could avoid issues and not bother the host (knowing that rene had personal things to deal with).
CONCERNS: rat poison is kept under the sink next to the cutting boards (not a fan). Also the wooden door is basically off its hinges. WASHER has mold in the liner so clothes come out smelling like mildew unless you use like 4 dryer sheets.
PESTS: Rene continuously denies their being rodents in the apartment (tho we found a dead/decaying rat in a rat trap behind the dryer). There are cockroaches and bugs that I found in my bed multiple times. As did the other two girls I stayed with. Again, rene told us this is what we had to deal with since hawaii is a “tropical environment”. Also, I found bugs in the bathroom that appeared to be coming out of tiny holes in the ceiling.
PARKING: Unfortunately once the other girls arrived we were unaware that there wasn’t any SPARE parking. There’s only ONE spot and the “security guard” is NOT friendly. He followed me to my car at 10pm and made me move it to the street. Also, you WILL get yelled at if you park a moped where Rene tells you to.
COMMUNICATION: was severely lacking. I asked rene about where to CORRECTLY park my moped and she never responded. Additionally, I am having troubles now contacting her to get my packages that arrived early.
CLEANING: although the contract says that someone will clean weekly, this is not true. Rene admitted that the cleaner only came three times during the duration of my 6 week stay. Two of those times, the cleaner did not change my sheets or wash them. In fact, she didn’t step inside my room to clean at all until I complained to Rene. Then I was told that it wasn’t their job to make sure my room was cleaned (would’ve been nice to know that beforehand)
RECOMMENDATION: If you don’t mind bugs and dirt in the house then by all means stay here. Unfortunately, i was unceremoniously asked to leave along with the other girl because we were “disrespectful” aka we complained about no one coming to clean and dust regularly.
I understand Rene had some personal things to deal with which made her unavailable, HOWEVER, if you are advertising good service then you need to provide good service. Which means if you can’t handle keeping your apartment up to CLEAN standards then you should take a break from renting out. The pros were the locations and the fridge was spacey. The environment was homey enough except the neighbor is RUDE and wakes up early every morning to sweep the halls. Also, the apartment is on the GROUND FLOOR which was not specified before (you hear everyone who’s outside your building and every car that starts.)