Overall, apartment is great with amazing views, but I wasn’t happy dealing with vacasa.
When we checked in, one toilet was not working. There was a notebook that two previous visitors mentioned the broken toilet in their notes. So, company knew about the issue and didn’t take any action. We called vacasa, they said someone will come at 7 am the next morning. We waited at home between 7 to 9 am and no one showed up. We called again and they said that they need a part, if it doesn’t work, they will replace the equipment on Monday. They kept pushing us to the next day, i had to be on phone with them daily during my vacation. I called them again during checkout and they said they will initiate the process for compensation and call us within 24h, 2 weeks passed by and no follow up.
Apartment is converted from a one bedroom, and living room has an extra bed. Staying there, we were not able to use the toilet at nights.