We have stayed at Napili shores many times. We did not realize we were booking through a company and not a private owner. The standard of the room was not even close to the other rooms we have stayed. Dishwasher left dishes dirty after wash. Lack of kitchen utensils. No remote for the bedroom t.v. No umbrella or chairs which was a huge bummer considering I cannot sit in the sun for a long time. Ad says that there is a washer and dryer but when you get the final confirmation they tell you it is a laundry room that costs money. No space for dry food storage; had to use the desk for all of our dry food. We called and asked for an early check-in and were told we needed to contact the manager of the company we booked through. I called and never received a call back. The hotel will switch out towels for some guests but if you book through this company they will not switch your towels and you must wash them and pay for them in the laundry room.