My family of seven rented the Halalii Place home July 5-15, 2022. It appeared to have everything we needed to accommodate our large family. Our ten night stay total price was $14,659.50.
Sixteen years ago, I lived on Kauai for seven and half years. I’m very familiar with the weather and completely understand most homes do not have AC units. So I felt very comfortable renting a home without AC. However, once we got settled in and unpacked, we realized the home was unbearably hot! All windows and doors were open, and all ceiling fans were on. There was NO breeze. The air was stagnant. It was MISERABLE! After the first sleepless night I reached out to Parrish Kauai asking for relief. They delivered four fans that did nothing more than move the very hot air around. My family and I purchased more fans and begged Parrish Kauai for more relief or a refund on the remaining days of our trip. I purchased a thermometer to prove the house never cooled under 85°. Even at 2 AM the house was 85°! It was 20° cooler outside but there was no way of bringing that air inside the house! We tried placing the fans on the outside of the doors, to blow the cool air inside the home and it did absolutely nothing! We went to two different locations for Parrish Kauai and begged for help. We asked to speak to “JP”, the owner of Parrish Kauai. Dana, a Parrish Kauai employee told us JP was not on property and she was not allowed to give out his number. She sent him an email as I stood there, and requested he call me directly… he never contacted me. Lily a Parrish Kauai manager, told us the reason the home was so hot was due to us using the oven, cooktop and dryers. I explained to Lily that those appliances were the reason we booked the home! If the listing would have detailed that those appliances should NOT be used due to how hot the home becomes after using them, I would have never paid $14,659.50 to stay there! Parrish Kauai refused to provide any further relief or a refund on the remaining days of our stay. I’ve been going to Kauai for twenty-five years and lived there for seven and a half of those years. I lived in three different homes (WITHOUT AC) on the island! Never have I ever experienced any home on Kauai being this unbearably hot!
DO NOT BOOK A HOME WITH PARRISH KAUAI. If you have already booked a home with this horrible company, be careful communicating with Parrish Kauai via text. They understand by texting you directly, instead of going through the Airbnb app, they will circumvent the process Airbnb has to protect the renters, and this is how they will not have to refund any portion of your trip. Make sure all your communication stays within the Airbnb app. And remember you have 72 hours to report your issues to Airbnb and request a refund! After the 72 hours pass, you are out of luck!! And believe me Parrish Kauai is 100% aware of this! It’s precisely why they send you a direct text instead of communicating with you
through the Airbnb app! Be smarter than the thieves!
If having a heat stroke is your idea of a great vacation then 2359 Halalii Place, Koloa, HI 96756, is the place for you! If you enjoy overpaying for a beautiful home that needs a lot of work to figure out what is going on with the ventilation in it, then you’ve found your place! If you enjoy being treated badly and spoken down to, then Parrish Kauai is the property management company for you!
Otherwise, AVOID Parrish Kauai and any property they manage! Find someplace else to say or better yet just stay at a resort!
I hope my review saves you and your family the horrible experience mine were forced to deal with!
Mahalo!