Nice home with beautiful views. Very close to the wonderful pebble beach. Host communication was top notch from beginning to end. Guy (Delphine’s dad) the main caretaker, has been overseas for about 2 years and have not been back sooner due to COVID travel restrictions so the main up keeping of the home has been dependent on others whom they have no choice but to rely on to do a good job.
And I believe that’s probably where the ball was dropped. The house was not as clean as it could be. The kitchen and bathroom counters were spotless but the floors had so much dirt on them especially underneath and behind furniture/appliances. Crumbs, dust etc etc...I wasn’t too bothered at first until we saw a rat 🐀 running across from the kitchen to the lanai via the window screen behind the TV that had holes which were custom tailored by the rat’s teeth. They literally chew a hole through the window screen.
And suddenly it made sense why there were holes in more than a few locations.
The first few nights were interrupted by noises of the critter trying to get out of our kid’s bedroom by scrapping furiously at the door. Curtains magically waving on their own even with all windows closed.
Someone (neighbor I think) dropped of traps for us and I set them up wherever I saw an entry/exit point for the creature and walla!! We caught a big fat one about 2 days later 😁
Delphine got in touch with me I believe on day 3 or 4 and she was quick to send out the pest control people to set up more traps. She also send a handy person to fix the window/sliding door screens. And also had someone clear the bushes/shrubs around the property.
They were very regretful of the situation and even gave us a partial refund for the inconvenience.
All said and done, I think it’s one of the best location to stay at that’s not too far away from Kona and other parts of the island. We were able to drive from captain cook to Polulu valley to Hilo to the top of Mauna Kea and back home all in a day.
If only Guy was around to take care of things, I’m sure our experience would’ve been better but hey SHYTE happens right!? What you gonna do about it 🤷🏻‍♂️