Jeff and Shana were definitely easy to reach and very quick to reposed. The location of the property was excellent. But the issue for us was that the condo was corner unit on ground floor with one side opening to the parking area and the other side opening to the street. So no privacy and no nice outside view. there was a small seating area right outside the living room sliding window which was facing the street so no balcony or a private area to hang out. Also, while the condor was a nice size, it was old and not kept up well. Specifically the shades in living room were all missing pieces so being on the street/parking level closing the shades did not give us much privacy. The toilet seats were old and the master bedroom shower door was missing one of the glass doors. All the ceiling fans were also missing pieces so it was not easy to turn them off and on. Over all the best part of the property was the location and of course the host were very organized, easily accessible and helpful, but the condo itself could use some fixing.