We have not met Theresa, we dealt with her colleague Keoki. Our stay there was smooth. The room is very well situated in Waikiki and the view is pleasant. It was nice to have breakfast on the balcony. The room is older than it looks on the photos and some items could be replaced. Although there are utensils, microwave, fridge and stove, don't expect to do much cooking there, this is not really a kitchen. The mattress is quite soft. The bathroom is nice and well equipped, feels like in an hotel. We did not miss anything. Wi-fi was great. They seem to have a whole room full of beach stuff you can borrow but we did not have a chance to take advantage of it.