Overall my husband and I really enjoyed our stay here, although we started off on the wrong foot. As we were driving to our stay, I tried contacting Hawaiian Sanctuary through AirBNB and Michael (as the listing on AirBNB said I should), only to find out Michael wasn't there anymore and someone else was in charge. He was a very friendly guy on the phone and told me that it wouldn't be an issue for us to arrive when we were going to. Well, we arrived and there was no one around. I tried calling the number posted on the office door, which no one answered. Fortunately after a while another friendly guy came along who seemed to work there. He asked if we were checking in and helped us figure out which room was ours (our room was actually a different one than listed on my AirBNB) and gave us a quick little tour of the amenities and property. The amenities were very nice, as was our room. We grabbed coffee and a light breakfast at the juice bar each morning (info posted in the AirBNB listing and the info posted in the room seemed to differ). The first morning we were there staff was not particularly hospitable. It must have just been a bad day or something, because the following 2 mornings they were all great, super friendly and helpful. We really enjoyed just walking the property looking at all the fruit trees. I wish we hadn't planned so much to do off the property because they had lots of classes that I would have liked to participate in, but unfortunately none of them fit in with our schedule. One evening there was a couple out in the lounge area chatting (not far from our room) after quiet hours. I'm not sure if they were staff or guests, but either way, no one else was around to enforce quiet hours. Another evening one of the bathrooms was out of toilet paper. I told staff and for whatever reason no one seemed to be able to find toilet paper. Besides that, the check-in difficultly and lack of hospitality the first day, we ultimately enjoyed our stay here, and as I said, the building and amenities were very nice. It seemed like a great value, even if we sometimes felt we were intruding on others space.