Nalani is great and responsive. The resort amenities and whale watching from the beach were super convenient and cool. You are not allowed to use the slide and you don't get drink tokens when you checkin like the resort guests which is fine. The towels for the room were inside the room so no towel hut by the pool. The chaise in the room is comfy. The mountain view is nice.
I don't like writing even slightly negative reviews. But...There is a pretty bad mold issue they appear to just paint over;if you have allergies don't stay here. It's questionable if that's safe to breath. I would've left earlier if I could've checked out before the second night, but we got back too late and left too early from a 6am tour.
Also. I understand the airbnb is cleaned by a separate company and not the resort so $300 isn't unheard of but it's high. For this being so high taking out our own trash is not something we should have to do...especially since you do your dishes, collect your towels, and then take the trash out. It's about equivalent of what you would pay for a night at the resort. I did stay at the resort our first night and the room was a lot more updated and quieter, larger and had a view.