This is my second time staying at Noelani (early 2020 was my first visit in unit 204, and this time I stayed in 206). Very happy with last year's visit, but very disappointed on this visit, and will certainly not be coming back again. The unit (206) came very undersupplied (e.g., there's a coffee pot but no actual coffee filters to make the coffee, so I needed to go out and purchase these filters myself). The unit also came with 1 small bar of soap and property management said they cannot supply any more soap due to COVID-19 to minimize person-to-person transactions, regardless of whether you're staying 2 days or 2 months. Easy solution would have been to just stock up the bathroom (e.g., under the sink) with at least 2-3 soap bars, in case more is ever needed. It's not about the cost of a soap bar, it's about the inconvenience on the guest to have to take their vacation time to go out and purchase soap. It's just not worth my time, especially considering how much I paid per night to stay there. You'd think that after speaking with their general manager and property management front desk about the soap, the situation would get fixed or something would be done to make it, right? Right? .... Nope, wrong. Management was rude and inflexible and I was lectured on how Noelani subcontracts their cleaning with Maui Cleaning 360, and that's how they've agreed to do things. I suggested to them that they find another cleaning company instead. If having these kinds of discussions sounds like your ideal vacation, then Noelani is your kind of place.
Also, the balcony door for mosquitoes was constantly falling out of place and had trouble closing because it was coming off the hinges and needed constant manual realignment. Some of the handles on the window louvers were outright broken and wouldn't close, and their handles were snapped off. The lock on the bedroom door did not work either, etc. Overall, room 206 was in absolutely no condition for being advertised on airBNB and the property management running it are cost-cutting extremely, all the way down to 1 bar of soap.
Interestingly, I spoke with one of the unit owners in the hot tub one night, who said that he pays an ungodly amount in monthly property management and assessment fees (he's living in California and owns one of the units, which he was staying in), so I'm not exactly sure where his money (or other owners' money) is actually going. The manager that I spoke with was also seen cleaning one of the rooms one night (I saw her on another balcony vacuuming the floor), so Noelani is also understaffed, not just undersupplied. With so much being paid by the owners, are they saying they can't afford to supply more than 1 bar of soap? And their excuse is COVID-19? I wouldn't be surprised if someone in property management is pocketing all the big money being paid by the owners and leaving guests with "COVID-19 safety" policies like 1 bar of soap. What a joke but, luckily, not my problem. If I was an owner though, I'd definitely investigate/look into it just to do my own due diligence on the property management leasing out my property.
Also, one of the owners in the unit underneath me (unit 106) was staying in his own place and constantly looking up into my balcony almost every day/night, which just made me uncomfortable. We're talking like "I own the place" kind of long stares but wouldn't initiate any conversations or say hello. Felt like some kind of power-trip invasion of my privacy. One night, I randomly overheard him tell another vacationer a few balconies down that he owns 204 and a few other units, including 206, pointing mine out as well. Weird people, weird vibes. Also, the "come meet the owners" routine that some guests did almost every night to meet/talk with the owner in 106 created a lot of unnecessary noise and empty schmoozing banter/conversation that detracted from me just peacefully sitting there on the balcony and watching the waves.
Overall, Noelani is a hard pass. Will be skipping it on my next trip to Maui. Stay here at your own risk!