From the moment we arrived things could not have gone worse. There was no one at the site to let us in. I called Kaimana to let her know we had arrived and was told she was on her way and would be there in 15 – 20 minutes. We were hot and tired after a long trip from the mainland so this was annoying. When she did arrive, the first thing she did was scold us about where we had parked. Her website said that we should use street parking and that is where we parked. If she had been there, she could have told us where in the street to park. When she arrived, we parked where she instructed.
She had asked us to wear masks and provide a COVID test before we were allowed into her Airbnb. Yet when she showed up, she seemed to have forgotten about this requirement. She scolded us thru an open car window without any of us wearing masks. We had removed ours while waiting on her. I asked her about the COVID test and then she remembered. I had never taken a self-administered COVID test so while trying to read the instructions she would not stop talking to us. She kept complaining about staff members who had quit without notice. I actually had to ask her to step away while I administered the test.
When we were allowed in, she kept going on about things that could have waited, like introductions to the animals she cared for and more complaints about her staff and neighbors. It was very hot (91 degrees) and humid that day and we just wanted to get into our room and change into something cooler and have a cool drink. I explained this to her and was finally taken to the room. Once there, I was told the TV did not work and she offered no apology nor did she suggest she was going to try and have it fixed.
The room was very, very hot. The afternoon sun shone right into the room. There was a slight breeze but if you wanted to block out the sun you had to close the curtains which negated the breeze. She had another room that did not face the evening sun that was not being used but she never thought to offer us that room.
I went down to the car to unload our luggage. While there a staff member came out to help. He took our one suitcase up to the room and then Kaimana came out and scolded me for not closing the gate. I had closed the gate but her staff had not. I told her what had happened and she never apologized for scolding me.
Before we arrived, we had picked up some wine and cocktail mixings. These things were in a paper bag which had gotten moist from the humidity and sweat of the cold bottles. I was carefully caring these items in but Kaimana never offered to help with the gate. Again, she kept talking about stuff that could have waited until we were settled. I was climbing the steps to the room when she insisted that I look at her parrots or something. I had to tell her twice that I would do so when I set the bag down.
I went to the kitchenette to get some ice for our drinks and was told there was a pitcher of ice and water in the room. I explained that we wanted ice for a cocktail and was told there was an ice cube tray in the freezer of the small refrigerator provided. I pulled out one tray but it was covered in what looked like blood from all the meat crammed in the freezer. Yuck!! I gave her that tray and pulled out another that had 6 huge cubes of ice. They would not fit into the juice glasses provided. The juice glasses were the only glasses available. We had to use plastic coffee cups. Yuck!!!
After we settled a little, I asked Kaimana where we were allowed to smoke on the grounds. Her website stated that smoking was allowed if it did not bother anyone else. There were no other guests at the time and there was an ashtray on a table in her courtyard. She immediately said no because she and her staff did not smoke. Then she changed her mind and said the courtyard was OK. While having my smoke, she came and sat next to me so apparently it did not bother her. There were 3 chairs in the patio area and when my husband came out, she said the last chair was broken and that he should get a different chair that was stacked across the way. How about removing the broken chair before your guests arrive. While talking with her in the courtyard she was very negative telling us she was going to sell the house and move back to the mainland. We were on vacation and did not want to hear about her complaints and problems. She is a very negative person.
Next, we took a short walk on the beach and since we had sand on our feet we asked where we could rinse our feet. She took us to an unlighted corner where she had trouble turning on the water. The faucet to which the hose was attached leaked in about 3 different places and you had to turn 2 or 3 valves to get it working. The water coming out of the shower head was just above a trickle. How you could rinse off in that if you were sand covered from swimming in the water, I’m not sure.
The next morning my husband needed something from the car. He opened the pad lock and went out putting the pad lock back on but not locking it since he would be right back. It was still dark outside so unless someone looked