We reached out 3-4 hours before our check-in (via Airbnb message) as our flight landed at 1pm and we wanted to see if the unit was available any earlier than 4pm. We called and left the host two separate voicemails over the course of an hour (about 1-2 hours before check-in) to get check-in instructions. At ~4:15pm (15 minutes after check-in) after not hearing back, we were forced to call Airbnb support to help figure out how to get into the unit. At 4:45pm Airbnb got ahold of the secondary host (the primary was out of the country with his phone off) who then sent us instructions. We could not open the lock box to get the key, so we had to wait another 30 minutes for the secondary host to show up and let us in--we didn't end up getting into the unit until about 5:30pm. The unit was advertised as having air conditioning, which was a must-have for us given the 80+ temp and high humidity, but it didn't actually have AC and the host was rather unapologetic about their incorrect listing . We ended up calling Airbnb and cancelling our stay and booking the Grand Hyatt down the street at a considerably higher expense to us since we were booking extremely last minute ($640/night the day of vs. $420/night when we originally booked the Airbnb). We highly recommend the Grand Hyatt, which if booked in advance, ends up being similarly priced to this condo + has A/C + will check you in on time + has an amazing pool/resort area.