While we didn't end up staying in the unit due to uncontrollable circumstances - a terrible rainstorm (lightening and thunder, excessive rain) allowing rain to get into the unit - this Hawaii Dream Realty Team definitely stepped up to the game and made it right for us. They got us into another unit quickly, didn't charge us extra and were extremely easy to deal with. They have serval nice units here in Waikiki, definitely check them out if you are traveling here! Very easy communication and caring individuals!! Can't go wrong!