Find another place to rent. This is overpriced, we did not enjoy our stay here and would not recommend properties from this host. Communication with the hosts was excellent up to the point where they decided they wouldn’t help any more, and I dare say they tried hard to make my stay satisfactory, however I still wouldn’t recommend.
I wouldn’t normally bother writing a poor review, I’d vote with my feet (go elsewhere to spend my money) and let karma sort out whether I was the unreasonable one or they were. However, after moving property 3 times due to issues at each one, I made the mistake of leaving some of my posessions at the final property. The hosts wanted to charge me $75 for the inconvenience of someone meeting me to pick up my stuff. Pretty sure this is akin to extortion (Airbnb mediation agreed with me), if they had a manager for the properties when they were off island /in Canada, it wouldn’t be an issue. This annoyed me to the extent that I decided I could be bothered with my review.
This was our 3rd ‘try’ at a condo from these owners. On check in at the first (original booking - condo C7) there was a strong smell of urine. Owners said “they’d never had this experience before” “shocked” and later said that the cleaning person went back and there was no smell. Previous review of this condo - C7 has the same complaint so clearly there is a mismatch somewhere. Excellent communication from the hosts, and we were immediately moved to a neighbouring condo (D15) which was generally grimy and tired, but also grit/dirt/bits of hair on the floor. We were then moved to their ‘upgrade’ apt. C29 in Lihue (this one), which was cleaner but despite recent interior renovation the condo building is old and fatigued, it’s never going to feel fresh & spotlessly clean. Also it is near a road that is busy with traffic that is clearly audible from inside the condo day & night. One ‘patio’ is less than a meter wide and you are pretty much sitting in a hedge. The otherside of the hedge is the access road for the condos. The second patio is about 4m2 and there is a parking space right on it so you can reach out and touch the car from the patio seating. If someone drives in or out of the space at night, it is clearly audible from the bedroom and the car lights will shine in. Aircon is presumeably the same age as the condo building and is the (very) noisy kind, furthermore you can clearly hear the aircon of the neighbours and them moving around upstairs at any time of day / night. Crockery / cutlery / furniture etc. might be new, but the quality is not great with lots & lots of plastic tableware to choose from. Any of this stuff I don’t mind so much, I’ve lived and stayed in far worse, my objection is paying ~$215/ni for it and being told that it is clean and of good quality when it’s not. I feel it is very over priced. Owners say this is the going rate, but we stayed elsewhere in the island for the same money and had a far, far nicer apartment, so I’d suggest looking and staying elsewhere for your stay on Kauai.