Joy was great and easy to work with.
*This is specific to the location, as the property is a timeshare property so you don’t always know what/where your room will be located and all the pictures we found on Airbnb look alike. We did find the furnishings in the condo much more modern/updated than all the photos. The pool was in a beautiful location, great view and easy access especially for kids. For this specific rental you “check in” similar to hotel to get access cards and learn about parking which is very easy. The only downside is you don’t know where your room will be located until you check-in and we saw a parking lot & other hotel rooms. The unit was dark and felt a little more hotel like. But the space was huge and we had ample room to spread out with kiddos.