Ryan was able to accommodate my preference for a Wyndham Kona Hawaiian Resort unit & was always responsive. The unit is not assigned until check-in. The reception at the resort was very friendly but she the unit she initially offered me was a 2nd floor unit near the pool and, to my surprise, "no A/C". I couldn't believe it! I asked her to look again. She found another unit available on the ground floor which was perfect. The units are hard to find even using the map of the property. There was also an extra charge I did not anticipate of almost $14/day for a "timeshare fee" which I honestly think ought to be paid by the host or else disclosed to guests. The photos didn't match because it really depends what's available upon check-in. The unit itself was very nice & spacious with 2 bedrooms with King beds. My favorite feature was the jacuzzi bathtub in the room. The location of the resort can't be beat.