Overall experience was semi frustrating. Location and pool were great. Communication was good, Viktoria and her team were responsive were fixed the same day I reached out but I had to reach out about one issue or another every day. Only 4 beach/ pool towels were provided when we there are 5 people in our family. The standing fan for the bedroom was broken. The cable was not working. The DVD player was broken. The piece on the back of the remote that holds the batteries was broken. We have an 11 month old baby crawling around so this was a safety issue. Then the batteries for the remote died. I understand there are issues with cockroaches in Hawai'i but roach poison was left all around the condo. I would've appreciated a heads up about this because we have a baby... again a safety issue. Quite expensive for the amount of issues we had during our short stay.