Overall our stay at this Hanalei home was nice, located 3 blocks from one of the most beautiful beaches in the world, we walked our kids back and forth all day long to play in the sand and watch the sunsets. We drank our coffee out on the porch every morning while watching the sun rise onto the mountains and enjoyed chatting with the friendly local neighbors. The house was well stocked with beach toys, chairs, boards, and bikes. The beds were comfortable and the kitchen was modestly equipped with the basics you would need for a short stay.
However we did have some issues with the house and Lauren the host. When we arrived we were struck by a smell coming from 1 of the 2 bedrooms, it was a musty odor that was then covered up by an even more powerful cologne/perfume stench. Our family of 4 had to sleep in the other bedroom for 3 of the 5 nights while we attempted to air out the back bedroom but it persisted throughout the stay. Lauren requested that the house be left as clean as we found it, despite the $325 cleaning fee. I spent hours stripping the sheets, doing loads of laundry, and folding towels all before a strict 10am checkout. When I requested a refund of the $325 fee for the extreme odor inconvenience and the cleaning I did myself Lauren responded with an angry and unprofessional response accusing me of trying to hold them “hostage” while making up fake issues for a refund - not the case and not the kind of people we are. An unfortunate outcome over an issue that should have been easily resolved.