Great communication. We landed at midnight but the property manager still responded to give us directions, available through call or text though text is a little slower. Place was a little dirty under the microwave that hung above the counter space and mirror had a few rust spots but the cleaning crew came really fast to tidy it up. The place also came with a parking space on the third floor. Steeps ramps in the parking garage. Also, place came with beach chair and beach towels. No extra towels. The location was very convenient, about block from the main road of shops but still quiet enough. The AC and the fridge were pretty loud for my mom who was a light sleeper. We never used the AC because of that but instead had the fan on. My mom slept on the far side from the fridge and it was ok. Waikiki beach about 5-10 min walk away