My husband and I only met Iris and she was a very gracious host. She and her husband lives upstairs. Iris quickly responded to our inquiries and provided recommendations of places to visit. At the same time, she gave us utmost privacy. Great place to stay if you want to get the local experience. The location is about 30 miles from Hilo, but the drive is not bad. Thank you Iris and Robert and we look forward to coming back.