LACKS HOSPITALITY/NO BACK UP PLAN FOR STORM OUTAGE
I would love to rate higher as the property itself is beautiful. The treehouse is very pretty with a great view.
However, the house cleaner was still cleaning past the check in time. (Not a major deal. She was very friendly).
Second, the electricity went out on our first night due to a lightning storm (that knocked multiple trees down.) I contacted the host and told them we’re going to a different hotel for the night if there is not a backup plan for electricity going out. Host responded, ‘I’m not sure what I can do. Sorry. It’s the worst storm I’ve seen in 10 years here.’
We returned to the hotel the following day and finished our stay. I asked for 1-night compensation due to the loss of electricity and that was denied. Host responded, ‘I cannot offer a refund unless something was wrong with the unit making it unusable.’