This is THE worst Airbnb experience my family and I have so far! To start off, before my booking I double checked with Young to see if the door locked prior to my booking due to multiple reviews I saw regarding the door not locking and someone even wrote that a guy walked into the place twice! Which the host confirmed and said he was not aware of such door lock issue and that everything was fine. After checking in, we realized that the place was not safe and clean at all. I quickly contacted the host and he did not want to be understanding of the situation at all. Instead he not only once but multiple times said that I HAVE to understand his situation because he cannot find another guest now and he cannot refund me because the place was occupied by me. However, as mentioned above when we checked in (after many issues) we went to the unit and discovered the condition and safety as well as a picture of a bedroom that the host posted but was not in the unit whatsoever. Extremely false advertising! We ended up paying $1,200 for 3 night at a hotel but it was well worth it. Although, we did not plan to spend an extra $1,000 plus just for accommodation - this trip has taught me that when you are traveling somewhere for the first, especially Hawaii it is a better idea to spend the extra $300-$400 and save your trip from becoming a nightmare! I checked into Young’s unit for 2hours or so and left while during those 2 hrs my family and I were in Hawaii calling for places to stay because we were absolutely not going to leave our expensive valuables/properties in a unit that wouldn’t lock! The unit DOES NOT hold true to the picture at all and the fact that the listing says pay 3 star and stay 4/5 stars is simply a joke! The unit itself is rundown, busted, and dirty. I requested the host multiple times for a refund due to the condition of his unit but was denied every time. The host gave me a partial credit of $250 that I am still waiting for for a reservation that cost $900+ and once did he want to understand the situation but wasted a week of my time saying he’ll get back to me regarding the refund but never did. When i reached out yet again, he adds up the cost of the cleaning fee and what not to show me that he pay for cleaning. Cleaning what?? We were there for LITERALLY 2hrs. No more than 3. This was a big lesson for me though! Never getting my money back but I do want to make sure others are aware because we all work hard to save up money for traveling and hosts do not understand all that. Money is more important than guest satisfaction. Anyone booking this unit in Hawaii be careful and do consider other options.