The only issue we had was understanding her strong accent. Our room was clean she was nice. It's a small condo right in the best location. Walking distance too all bars and resteraunts. We rented one of the smart cars on the bottom floor for a day and cruised the touristy sites. But rode the bus every where considering parking is ridiculous and the drivers in Hawaii are horrible. I loved not having someone in my room "cleaning" everyday or the traffic of a hotel. We aren't fancy and wanted to spend most of our time drinking, snorkeling and eating. But got the luxury of walking to all the fancy schmancy hotels, bars, resteraunts and beaches. You can't beat the location.