BEWARE - HOST IS NOT WHAT SHE SEEMS
Peggy was not what we expected after our stay here. She became disrespectful and rude at the end of our exchange via phone call. We’d also warn any potential guests about the dated elevator that was out of service twice during our stay, this resulted in a never ending ordeal of trying to get ONE full days refund from the host and “owners”. Although the issue was “fixed” the afternoon of the second day of our stay, the building’s resident manager decided to shut off the power - which Peggy neglected to tell us when we came back from getting supplies. Supplies included a case of water bottles from Costco. We had to lug everything up TEN FLIGHTS of stairs BOTH NIGHTS, with 2 senior citizens and 2 infant children…MULTIPLE TIMES…this was only concerning to Peggy the first night. She did not take responsibility for not informing us about the power shut off on day 2 and conveniently told us she had only been aware a couple minutes after WE contacted her. Since we had missed the 24 hr window for the Guest Refund Policy with Airbnb Support because we tried working with the host to resolve the issue, our request for one days stay was rejected. We’ve been in a constant back and forth with Airbnb Ambassadors that would listen to our experience over the phone and would agree that we should be compensated, but after hours of waiting to hear back, we would be told to work with the host as we missed the 24 hr window. When we requested the refund by the host, we were told to speak with April (co-host on the listing), but then were then told to speak with Bill. Not knowing who Bill was and also still trying to relax and enjoy our vacation, Peggy insistently asked for my number and when I sent her the screenshot of my number in my profile, she called me and accused me of wanting her to call me from what Airbnb support told her (I never wanted to speak with her on the phone after she kept interrupting my family time with parents and children. And then again told me to contact Bill, but when I told her I didn’t feel comfortable talking to someone I have knowledge about, she rudely said to me that she’s already told me he’s the owner and that she would not accept my request until I did so. She tried to lie and say that she couldn't accept or decline, but Airbnb confirmed that she was the main host listed on the reservation. It all just seemed fishy to me to have to call a third party in order for me to get Peggy to understand that we were not able to use the elevator (which was listed as an amenity) because it was broken the first night, fixed but powered off the second night. If they have made that update after this review is posted, good. If not, again beware that you might be passed off to essentially a stranger to try and get any sort of money back for issues that persist past 24 hours of check-in. PLEASE reach out to Airbnb support for the smallest issue here to save yourself the stress and frustration that Peggy may cause you. She may provide just enough information and communication for what's expected of a host, but is unwilling to assist or directly communicate when an unforeseen issue like the elevator being broken and then shutoff purposefully - resulting in climbing 10 flights of stairs multiple times, especially if you have other guests who are older or even too young to support themselves up and down that many flights. The elevator is listed as an amenity at the time of this review, if it's been removed, then you can beat they know it's a known issue that the elevator does not always work and is unreliable and unsafe. Definitely not worth the money for what turned out to be a decent place to stay - but because we tried to provide a great trip for my family by staying close to Waikiki, we were forced to stay and were finally able to use the elevator (even though I still have my doubts about it functioning properly in the future). Better off booking a hotel or resort if we ever return to Hawaii. You've been warned.