Yun was very responsive and helpful throughout the entire process. My family of 12 was quite comfortable in the house, with all the amenities available to us. The only issue was the WIFI, as some other reviews have stated. It was quite unstable, which we did not anticipate and therefore made using our electronic devices for looking up local information, planning our days, and work quite challenging. It is my understanding that a work order has been placed but it is out of their hands until the scheduled work date.