My husband and I rented this vehicle for 2 weeks on our honeymoon. Overall, we had a great time. If the price and/or quality were to improve, I would definitely whole-heartedly recommend this option. If you have little options because you are planning a last minute trip (like us), this is still a good choice. This was our first time roof-top camping and it was very comfortable. We stayed at Camp Kumu, Camp Naue (YMCA), and Sugi Grove. The hosts recommended against going to Polihale due to the road quality and the high likely hood of the car getting damaged.
The vehicle itself is awesome to drive, my husband really enjoyed driving it.
We did use their airport pick-up and drop-off. The drivers they hired were on time and very nice.
The hosts are very nice and easy to communicate with.
Here are some take aways that will help you:
-My insurance was accepted (USAA) but it was a longer process to get the documentation than I expected. I had to call my insurance 3 times to get this request completed. Might be more simple for you, but budget extra time for this process (~1 week).
-Make sure you fully understand how to set up the tent before leaving to your campsite. We had unnecessary frustrations due to our lack of training, but we figured it out eventually. The hosts are super communicative if you have any issues. My other tip is that on your first night, be sure to set up the tent earlier in the day so you can communicate any issues that you may have.
-Consider all the costs before renting this option. Here are some costs that we did not consider before renting:
~If you want to camp legally (which I strongly encourage you to), you need to pay for the campsites. The costs for this is about $20 per night per person (i.e. $40 per night for a couple).
~The cooler we had is of low quality. Be prepared to fill the cooler up with ice (and pour out water) on a daily basis (at minimum every other day). The cost of ice is about $2.50 per bag and you should use about 2 bags of ice at minimum to fill it up. Budget $2.50-$5 for ice per day. My other tip here is that if you are ever near the Costco in Lihue, buy their ice (and gas!) since you get twice as much ice for the same price.
~You will need to vacuum and wash the car before returning it (not included in Airbnb cleaning fee). The cost to vacuum is $1.75 and to wash is $12.