The hosts are unprofessional. They tried extorting $250 from me after my stay. First, they said I checked out 45 minutes late, which was a $150 charge. Actually, I had already left the room but left my credit card at a restaurant so went to grab that in a hurry. After I got my card, I returned the keys to the mailbox. There is no professional check-in or check-out process, no one to communicate with which makes it confusing. When I communicated with them saying I had already checked out of the room, they refused to talk and instead threatened to ruin my Airbnb reviews by leaving bad review. I felt like a criminal, it was unnecessary.
Further, they wanted a $100 because they found cigarette butts on the linai. They said they had a nonsmoking policy so I needed to pay $100.
I called Airbnb to discuss and found out I did not have to pay. The fact Lei Hawai’i has penalties this high shows they are dishonest and out to extort money.
Nowhere in their rules does it say there is no smoking on their patio. Further, nowhere does it say there is a $100 charge if you do.
When I explained to them this, they refused to listen. So bizarre.
They talked to me with contempt, no care, no willingness to get on the phone to figure it out. I wanted to rectify any issue but instead, they lied to me... saying I had to pay. That’s when I phoned Airbnb.
Be careful here... stay in a hotel instead. They didn’t have beach towels, etc anyway. Also, they do not give good instructions on how to arrive at the place and grab your room keys. They instead say do not park in the parking garage upon arrival... you must park elsewhere then cone grab the keys out of a mailbox. And if you do you will be in trouble… Their behavior and attitude is extremely bizarre.
Once you get your room key then you’re allowed to take the car and park in the garage. There is an entrance from the street that doesn’t require card entry... why can’t they give us directions on how to obtain that entrance… Go park in the designated parking stall… Go down and grab the keys and then be able to unload the car and take luggage up to the room?
These guys are not out to make your stay comfortable & easy. They seem angry... And do not want to accommodate you in anyway whatsoever! They cost the same as a hotel…