Arvis was great from the beginning of our trip, to the very end. The line of communication was always open and his response time was prompt. He allowed me and my party to check in a little earlier than scheduled, which we appreciated so much. The home was clean and had more than enough space for everyone. The unit came with bonus items such as: beach chairs, snorkels, fins and beach towels. The location is perfect and away from the Waikiki traffic - easy to get in/out of town. I would definitely stay again!