I was looking forward to staying here because of the location, but unfortunately this experience ended up being terrible for me. Evan had found out the day before I arrived that the wifi wasn’t working, but he didn’t inform me until I actually arrived at the location. I need wifi because I work from home. If he had told me immediately then I would’ve never come to the Airbnb and would’ve found a new one. At first he was very responsive and he tried to get someone to fix the wifi, but he said no one could come till a few days later. I asked if I could get a refund since one of the amenities wasn’t working and he said I could stay there for a couple nights if I wanted and he’d give me a discount at a nightly rate of $50. He didn’t inform me that I would also be charged the full cleaning fee and other charges. If I had been informed what I was going to be charged, I would’ve never stayed that night. So I ended up being charged a ridiculous amount for one night. I told Evan that I was upset and didn’t think this was fair and he did not respond to me which I think is very unprofessional. He told me he had reached out to Airbnb to get me a refund, but when I contacted Airbnb there was no mention of him reaching out to them to get me a refund. The refund for the rest of the nights was only processed once I called Airbnb and then they had to call Evan to confirm. This whole situation was just very upsetting to me and the only reason I booked this place was because of the good reviews. I’m a student that doesn’t have a whole lot of money, so being charged so much for one night when one of the major amenities being offered was missing is just wrong.