Terrible experience! The pictures were pretty accurate but an illusion. We feel cheated and lied to. We were never given a heads up that there is no elevator to take our stuff to the 3rd floor. There were ants in the cubbords, poo on the shower curtain, duct tape holding the sliding door together, mold on air conditioners, gross discolored pillows on the beds with blood drop looking stains on them. Nothing in the peep hole so anyone could see in side the apartment. Yes we tried to complain to Viktoria but were routed to someone else. They came and tried to fix the situation.... Washed the A/C units brought new pillows and a shower curtain. Explained how to use the lock on the back door. For the price we paid for this place we were mad.
Also I had asked Viktoria about a later check out time on the day of departure and she acted like she could work something out due to a late 10 pm departure and that we would discuss it as the time came closer. When the time came she said she cant help us and good luck finding things to keep us busy. We had 6 children with us!! After all the crap we delt with she couldnt work with us for a few extra hours in the place. I would not recomend a place that felt like a total tourist trap!
O and the pool rules are very strict and they have staff all over the place watching and will come to make sure you dont play marco polo or play with a ball ect.. Pathetic.