This was my first airbnb booking and it went flawlessly. Brenda was fast to respond to my initial inquiry and gave me great instructions on where the apartment was and how to find the key, which was in a lockbox, to (1) access the elevator up and (2) enter the room. In the apartment complex there was a laundromat and an internet cafe with printing. The place was as expected -- great room with a lanai (that had furniture outside on it), bathroom, and a hallway with a kitchen sink, a microwave, and a mini fridge. The AC was key! I didn't meet Brenda, but she was always available via text or phone call and was extremely kind.