Zoe was very accommodating & allowed us to check in a few hours early, but things went downhill from there.
The unit is sparsely filled - no recliner or coffee table as pictured. The photos are a similar unit but not the one I stayed in. There's a minimum of cooking supplies - no salt, oil, mugs, or any food storage.
We immediately had issues with the tv, blinds, and air conditioner. One a/c smelled so bad it was unusable, but it was cleaned within 2 business days. The TV was replaced in a couple days but it took several messages to Zoe & over a week before we got a remote for it. The blinds remain broken.
All the pillows are completely flat & there are no spare bedlinens. There are enough towels for ~3 people.
From a distance, things looked clean, but when I dropped something under the bed I discovered food wrappers, water bottles, and even clothes from previous tenants.
It gets 3 stars bc it is a safe, quiet place to stay. There were beds, bathroom, fridge, but it's pretty minimal in terms of comfort & luxury.
The building is FANTASTIC! I loved having an air conditioned gym - I almost always had it to myself. I didn't use the meeting or business rooms but they seemed to be available often. The pool, club room, & cabanas are great. You'll need to go to the front desk & sign up for a Nabr account to reserve the rooms.
The location & view are also great. Walkable to Safeway, fantastic southern (living area) & eastern (bedroom) views. Sunrise & moonrise were beautiful.