Joan is very nice, so lets start with that. the only complaint is this: the room is not an "entire place" but rather a "private room". there is a door in the bathroom which connects to another room (jack and jill bathroom). that door was locked from the other side and i had no way of securing it on mine, meaning that anyone could have just come in to our room at any time, which was a little unsettling. i specifically selected "entire place" and not "private room" so i was a bit disappointed. apart from that, all was just fine. Joan was very nice and helpful. and i would have given this a 5* review otherwise.