They were awesome in communication and being their for assistance… the staff at the hotel as well were super kind .. room isn’t what I really thought of how it’ll be but none the less still a nice room.. looked a bit more roomy in the pictures but again still a nice room with an awesome view … if you plan on cooking cooking it’s not the best kitchen but still a kitchen and a nice one too for little things to cook.. and the price wow I definitely wish I would’ve looked around more in Hawaii cuz I feel in my opinion like their are better rooms to stay at for way cheap.. I feel like this room was way over priced