This was a good place to rest our heads after a long day of travel (13 hours total). But long story short, communication from the hosts is lacking. If you are looking to stay here, make sure you're able to check in before 10 PM or let the hosts know ASAP you'll be checking in late. Here is the long version of our experience:
Our flight to Hawaii was delayed an hour, pushing our arrival to the Airbnb back past the latest check-in time of 10 PM. We were shocked when I messaged Kana around 10:45 PM to let her know we we'd be there in a few minutes, then we were told that they were closed for the night and we needed to contact Airbnb for assistance. It was a terrible message to receive after the exhausting day we'd had. Thomas came out after about 10 minutes of us standing outside trying to figure out what to do. He offered some "friendly advice" to us to inform future hosts ASAP if check in will be late, not even addressing the fact that they hadn't communicated with me since the day I booked the room. But after that, he let us in and showed us around. I am thankful they let us in regardless, but I would have appreciated better communication. I used to be a host myself, and I would always check in with guests the day before their arrival to confirm their arrival time.