The place is immaculate, with beautiful tropical flowers and fresh fruit to greet you. The place is also incredibly well-stocked with supplies ranging from all sorts of place settings to cooking supplies to lots of ziplocks to allow us to bring and store food on our daytrips. They also provide bottled drinking water since the tap water is not drinkable in this area.

We didn't get to meet Zoe at all while we were there, but that was fine for us as we didn't particularly need anything and felt that the privacy was great. There was good communication via email at all times. She graciously offered a lot of itinerary advice and recommendations by email. We ended up getting an intermediate SUV (not 4WD) instead of a regular car based on her description of the road to get there (part of which is in pretty bad shape) and were thankful we did.

Please do note that the house is NOT in Volcano, but closer to Keaau, which is between Volcano and Hilo. She did note that in the confirmation email too to double check we knew that that was is the case, and the location actually worked better for us since we stayed here while visiting both Volcano and Hilo. The house itself is only about a 5 minute drive from the freeway, so that was convenient too. The actual address is apparently inconsistently shown on maps, but we were able to get it to show up correctly on Google Maps and so used that with our phones for navigation and it worked very well. I would not hesitate to come back here if we go back to the Volcano area.