I didn't actually meet Faith, as she lives on another island, but the houses (we rented both) were nicely decorated, clean, and well appointed. The water didn't work in one of the houses, but we called the number provided and someone was there within minutes to get it fixed. Our stay was very short, but I would happily rent here again for a longer stay. This is a big island and things are further apart than you think, so allow plenty of time to get to anything you want to see. they are central though to the volcano, Hilo, and the black sand beaches, tide pools and beach parks in the Puna area. The houses in the area are far apart, and separated by dense vegetation, so no problem with privacy or noisy neighbors. All in all a lovely place to stay!