The unit is nice and large, but the management (My Perfect Stays) was terrible. We brought up these issues during and after the stay, and got a combination of acknowledgment (but with no compensation), denials, and promises to fix things for future guests.
- We arrived at night, and it was very difficult to find the unit (we used Google Maps and Waze); no directions were provided ahead of time. The whole area of the Golf Villas is very dark at night with little signage and locked gates blocking some roads.
- On arrival, the unit was over 90 degrees (F) because the air conditioners were not on AND we couldn't open the back door to get air since the screen was off the track.
- The wifi was unplugged and disconnected, in a tangle of wires, so neither the internet nor the TV's were working.
- The second bathroom shower was not functional, due to a missing diverter! This was fixed after 2 days (and more repair calls when we were trying to enjoy vacation).
- We called the emergency number the first night and got through once and the operator tried to help us find the unit, but then we tried to call again to report the wifi and tv's not working and could not get anyone on the phone despite multiple attempts.
- We were promised that maps of the Golf Villas property would be delivered the next day by customer service, but no one ever showed up.
- Smaller things: there's no cutting board or water pitcher. Some of the lamps don't work, and the towel bar in the master bathroom keeps falling off. The light in the master bathroom shower doesn't work.