If you want a stress-free vacation you may want to bypass this listing. The actual facility is amazing and is the perfect location however the management of the location is not professional and they may not be able to provide the services listed. We booked this facility almost three months in advance and two days before we were set to board the plane to Kauai, Christian sent me a message stating he was unable to illicit a response from the owner of the property. He went on to say that sometimes this happens and it may be that the owner has passed away or sold the property and did not notify the property management company. He went on to explain that the first 4 nights were solidified but they would have to work on the last three nights. I have never been to Kauai and all of our plans were surrounded around this location so I accepted the first four nights and hoped it would all work out for
The remainder of the trip. He told me that I was his top priority and he would work hard to find the last three nights. Time passed and I contacted him daily for updates-my response was always “I will let you know as soon as we secure the last three nights” he was very good at getting back with me but it was without any specifics of what was happening to rectify the situation. Long story long-I paid $2800 to stay here and Christian was unable to solidifying the remaining three nights. I was refunded only $900 for the remaining three nights-to turn around and pay $1800 to Marriott for the remainder if the trip. It was a hard experience after a long hiatus from traveling due to Covid. Half of my trip was spent wondering what was happening and if we would need to sleep in our car so it was very hard to relax and enjoy. Wonderful location but save yourself some money and stress-book directly with the Marriott Kauai Beach resort.