The check-in process was horrible. Instructions weren't clear, and when I called the number to call for assistance, I got a recording to call a different number. I also left a message and received an automated message that someone would get back to me, but that it may take an hour or so. Note: This was between 10:30 and 11:30 p.m. When we finally did get the access key, we went to our room, which did not have porch lighting.