Interactions with Debra were always quick and easy. The location was great - walking distance to Hyatt and their amenities in one direction, and poipu beach in the other. The room was nice and quiet. The backyard is well manicured (great tropical plants). The gardener even provided us with a fresh coconut and opened it up for the fresh coconut water and then the coconut meat!! The bathroom looks recently remodeled and is very nice (the shower easily fits two people). There is also a big closet to store luggage etc... The studio, kitchenette and washing dishes in the bathroom sink worked out fine and saved us money on eating out for breakfast or snacks. Thanks!