Let me go over the good things first... communication from Atsuko and the team was awesome. Can fault it. They were quick and easy to deal with. Cant fault the service. Excellent location.
On the other hand, the apartment we booked had some significant issues. What was described in the notes for this property was NOT at all accurate. It says newly renovated but the unit was far from this. Except for the kitchen top and sink, nothing else in the unit was newly renovated. Had to plunger the toilet on the first use when we checked in (Yes, there was a plunger next to the toilet). The Air Conditioning unit had the front cover falling off. It was taped on and kept falling off. You couldn't reduce the fan speed. Remote didn't work. Some walls were not painted (looks like they started but never finished), tiles in the Kitchen and bathroom was broken. The Bath tub was rusted and there was no drain cover. There was just a filter covering the drain. The water backed up in the tub (ankle high) and the wash sink. Complained and the maintenance team came to look at why the tub and sink was blocking. Fixed it with the toilet. AC filter needed to be changed but they said it would take about 2 weeks to get the part. It was still working.
The entire room it would seem was not cleaned properly when we checked in. The stove and fridge was not clean and the microwave smelled like leftover dinner. Was not happy with the state the unit was given to us.
Was provided a refund of US$201 ($188 x 20% discount x 2 nights + $125 one time cleaning fee). We spend 9 nights. We could have checked out but it was too difficult to find another place with 2 little children. I would suggest to anyone to complain if it is not what you expected.