Since I am new to Airbnb and this was my 1st stay, I was abit nervous and apprehensive re: what to expect etc. The Hawaii DreamTeam were very accomodating, we had a couple of travel related issues, ie. needing to see a dr. & lost luggage, but the team was very helpful and accomodating, assisted in every way they could, went over and above re: service assistance. The Team was very nice to deal with, friendly, approachable and a staff did respond promptly. The only issues we had were accessing the mail key in the lock box when we 1st arrived, even with a printed copy of directions I had difficulty following instructions, we would had problems unlocking the lock box, but good thing the security was there to assist. We had a very late arrival due to having fill out paper work at the airport due to my lost luggage. Also, we lost a key pob during our stay and were told there would be a replacement amount if we lost such key, which we did end up losing during our vacation. I informed the office right away and asked for more time to search our luggage, since my travel partner was staying later than me. Also, we were first told it would cost $50 to replace a lost key, the last time we were told it would cost $75, when we told them we couldnt find the key after our check out. I asked for more time to resolve this issue, but still would have paid whatever amount they wanted, since I liked the location. Its a great location, 5 min walk to beach however I don't feel its big enough for a couple, its best for a single travelling person. After 1 week, in such a small space, I felt cramped. But overall, a good experience and would stay here again because I know what to expect and would pay for convenience close to the beach. This was high on my priority list and this location delivered, you can see a bit of the ocean view from your balcony. The team also has a fridge, microwave, beach chairs, bath towels, face cloths and little amenities, ie, coffee for 2 days and shampoo/conditioner. After that you need to buy your own grocery items. There is no safe, so didnt feel like I could leave valuables in the room. I still bought my own beach towel, as I didnt want to stain the towels or ruin the towels they provided. The Hawaii Dream Realty Team respond quickly to queries and are trustworthy I believe and would recommend them to friends.