Service and communication was great. I was in room 7 which has 2 double beds and a bunk bed, with direct access to a large deck that seems to be just for that room. No air conditioner made it a bit uncomfortable in the heat & humidity but there is a ceiling fan and windows you can leave open for air flow. Location is great if you want to make the most of your time traveling the road to Hana. Check in was easy and friendly staff made me feel comfortable and welcome. Mahalo Hana Inn!!