Our experience was bitter-sweet. The reason we gave less than 5 stars was due to the traumatic check-in experience. Hawaii has one of the strictest quarantine policies in the entire country. We did not receive the proper test and were required to quarantine for 10 days. Security of the hotel gave us a one-time use key card and we were told if we were caught stepping foot out of the front door, they would call the police to have us arrested and fined $5,000/person. They basically treated us like criminals rather than paying guests.
We have 2 young kids under 5 years old and staying inside the hotel for 10 days without fresh air was not an option. I contacted Maui Rentals to see if they could reimburse us for the remainder of the stay and they refused. The management company should have clearly communicated the criteria for checking into the unit, days in advance. I am simply writing this review to inform and prevent this experience for others. Visitors are unable to test on the island (to be released from quarantine). We were forced to fly home and return with proper documentation which wasted time and money. It took 5 days of travel, research and endless phone calls to figure it out.
Once we returned, our stay here was lovely. The location was great, about a 5 minute walk to the beach. The rooms were very spacious and clean, ideal for multiple families. The decor was modern and fresh, which is rare for condos on the island. It was very nice to have a large stocked kitchen to prepare home cooked meals. The hot tub was broken which was a disappoint for most families staying at the villas especially on rainy days. We would stay here again, but would have appreciated more detailed communication regarding current policies for a more enjoyable stay.