Everything I am writing in this review has already been communicated to the owner via a personal telephone call. The location is great, as it is on the grounds of St. Regis, Princeville. The golf course and grounds are well kept and the community is quiet at night. My disappointment was in the uncleanliness and unkempt state of the unit. The carpet is a dark green, however there are several visible black stains, the drapery is worn and dusty, the dry wall in the bathroom needs repair as does the shower stall and medicine cabinet. The area between the refrigerator and the wall ( large enough to put a vacuum in) was covered is dust and dirt. The shower stall looks like there is sand covering the bottom, but it is just old , worn and dirty. The medicine cabinet is rusted. The railing of the shower doors are very grungy and dirty. The toilet did not flush and the water pressure was extremely low, almost negligible.
In the owners defense, she has not been on location in 3 months and is relying on other guests and her cleaning crew to communicate the condition of the unit to at least make her aware of the issues. I was not surprised to hear she had no idea her placed looked like this and i sent her some photos of the items described above so she could see for herself. Plus, she needs to have a talk with her cleaning crew.
Penny took my bad news in stride and was sincere about wanting to make things right when she could and offered to have me back after the repairs at no cost. I would give her a second chance for sure!
Mahalo,
Karen