Carrie and Hugh were warm and welcoming throughout the process. They were always prompt with their responses and very helpful in getting us oriented. Their home is *lovely*; located on a beautiful spot with views of the bay, and in close proximity to everything. There are small but lovely touches throughout which will make anyone's stay comfortable. We also got a lot of privacy; they strike the balance perfectly between being available and giving you your own space. We'd strongly recommend this place as your hub while on the Hilo side and hope to visit it again someday soon!