Communication. We were supposed to pickup our campervan at the airport. She said she would send it the day of our arrival and never sent. Upon landing we called, texted, emailed, and messaged her and she never got back to us. We were without a car and place to sleep. It wasn’t until hours later when we had to pay more money and rush to find a place that she responded back to us. Even if it was an emergency, she said the car wasn’t cleaned and ready. And should’ve had a backup or someone to connect with. Or just tell us/communicate the issues with us. If I could give 0 stars I would.