Sooooo, Vacasa cancelled our res 10 hours before our flight left and stated the cause was an insect infestation! We were devastated. They did manage to get us another place but it was half the size and not even close to the same caliber as our first reservation. I did find out that 2 previous guest had walked out of the original condo due to pests, so they should have acted sooner. So not happy at all with Vacasa phone support or options that we were given. The pullout bed was blood stained, the tub faucet water was rust colored, and the toilet paper holder broke the first time we used it. Not well maintained at all!!!
While staying at our replacement condo I happened to notice a Vacasa office across the street and went there the following day armed with pics and wanted answers about our cancellation.
There I met Alicia the Maintenance Manager and Busta the Maintenance Tech, and I am so glad I did!!! Alicia got right on the problems and had them fixed within hours. I can honestly say that the West Maui Team saved our vacation!!! I owe Alicia and the Team more than words can say. Thank you West Maui Vacasa Team and you folks are the only reason I will use Vacasa in the future!
Aloha.
BK