Similar to other properties, your expectations will determine your experience at Mike and Jasmine's home. This is an older home, with shared resources and amenities. When booking, think renovated hostel rather than hotel, and read the posting so you know what you are reserving. As a Hawaii resident, I think you will be challenged to find this value and service at the same price point, especially in Hilo. If there are issues, communicate with the host, and they will do their best to serve you.