We were excited to book the van four our two week visit to Oahu. However we had issues almost immediately. The tank was only half full so we immediately had to gas up....Jarrod refunded us for that. Jarrod did his best to resolve issues but in the end it was just too much. The van was not in very good condition and was not very clean when we picked it up. We immediately had some minor mechanical issues that were super annoying (alarm on the dash going off regularly). The lack of airflow meant that the only way to stay even remotely cool at night was to keep the back doors open, but this was usually feasible for obvious safety reasons. The fridge and microwave that were in the original ad are gone, and the cooler supplied was leaking water from melting ice all over the floor (not to mention, we had to run to a store every day to buy ice). Underneath the cooler was a major ant infestation that was so bad, we bought a can of RAID to kill them (literally hundreds). Jarrod had us replace the cooler and refunded the cost. The final blow was when the back doors randomly locked up so we could no longer open them. The side door doesn't open from the inside, so when we were in bed there was literally no way to get out in an emergency, other than climbing all the way up front to get out the driver or passenger door. Not an easy feat. As a result, we felt this posed a major safety issue. Being honest, this van is ready for a refresh and just doesn't live up to the claims in the ad. We cancelled the rental less than half way through, got our money back, and found another van to rent. It cost us quite a bit more but was WELL worth it. I wasted to much of my vacation time dealing with van issues, so it was a relief to get back to enjoying the sun, sand and waves. AirBnB did an awesome job of handling this situation, so I give them a 10 out of 10.