I hate giving bad reviews, but Kei didn't give me a choice. My husband and I, along with our three children went to Hawaii for the first time over Spring Break. We had hopes of immersing ourselves in the culture, relaxing on the beach and playing in the surf at Kei's rental with all that he mentioned in his description. I readily admit that Kei thoughtfully considered the decor, set out local treats for us to eat and had a personalized welcome sign. But all of that was overshadowed by the rest of our experience. Our limited time there (15 hours) fell SO far from our expectations we could not stay there any longer. We arrived at the property on the 26th around 7:30ish. We never actually found a house number, the neighbor across the street was practicing Karaoke over a speaker when we arrived, another neighbor's dog barked incessantly on the other side of the fence and the owner's dog on the front porch snarled and barked (pushing against the baby gate that contained him) when my husband and daughter walked to a nearby store for some groceries. They had to walk because right after we arrived a car crashed into another car in front of the house, blocking the driveway. Thankfully, our kids were still in our rental car just feet away in the driveway. Reluctantly, we unpacked the car and went inside. The rental looked just like the pictures and we started to settle in for the night. When we laid down to go to sleep, the barking dogs outside, a mysterious banging noise, and the sounds of kids screaming (as late as just before mid-night) could be heard from the other side of the (shared) wall. I sent Kei a message on Airbnb at 10:46pm to let him know that the screaming kids were making it impossible to sleep. I got no response that night and they continued to scream off and on for another hour. In the morning, roosters crowing at dawn woke us up early. What made the night worse was the bunk beds had mattresses typically used on cots, so most of us woke up exhausted and achey. Still we hoped the beach "across the street" and the mention of surfboards, boogie boards, etc meant the beach would make it all worth while. What we found was a fishing beach, complete with cut lures in the water, broken glass, beer bottles, trash, rusty pipes, a lot of rocks and not much sand. Kei's description sounded so much more relaxing and family friendly. IT'S NOT. While we understood some of those things were out of his control, not all of them were. Kei did not respond to my message until the next morning after we left. We were all so exhausted from the lack of sleep. And then the kids started screaming AGAIN. So, we recorded the kids, took photos of all of the trash and hazards on the beach and packed up our stuff knowing we would not be able to stay there and actually ENJOY our vacation. When we sent Kei a message through Airbnb to let him know that we would not be staying and that we felt he had misrepresented his listing, he immediately referred to his cancellation policy. When I said I had recorded the kids and took pictures of the "beach" he said I would have to cancel the reservation and IF he could rent it out to someone else, he would give me a "partial" refund. When I told him again that he misrepresented his property, his response was "okay, I'll let you know." The day we left Hawaii, Kei sent another message saying he would send the refund as soon as the payout "clears from Airbnb". Today marks 10 days since the first day of our reservation. As a host myself, I can say I always get paid no later than the day after my guest arrives. Now, Kei is telling Airbnb that he is "out of the country" and cannot send anything until April 12th. I don't know what to think. Is there a country that he could be in where he would be unable to reverse the payment, but still able to communicate with Airbnb? I don't know. I just know he either needs to insulate his walls, buy better mattresses for the bunk beds and tell people the beach down the street from his property is more for fishing and not safe for kids, or change his description and pricing to reflect what he is really offering in his rental. It was not at all what was described in his listing. Renters beware.