Richard is quick to respond to any inquiries and provides intricately detailed instructions on how to get there and check in. He tries his best to accommodate special requests such as early check ins. The room was spotless and the AC worked well. Location was quiet and only a 10 minute walk to Ala Moana. The only minor issue I had was with the noise coming from people upstairs, so people who are ultra sensitive to noise while sleeping should request to stay upstairs. I highly recommend this Richard's place.