Booked this unit for 9 nights and unfortunately it was infested with cockroaches.
This was supposed to be the perfect vacation since it was a surprise proposal vacation. Unfortunately that wasn’t the case due to the roach issue.
After talking with the host, we had agreed for them to send a professional exterminator as long as the resort security was present since we weren’t in the unit all day. Well…..we found out by the resort front desk staff and the security manager on duty that there was no log from security that they had been called to our unit when the exterminator arrived and the staff confirmed that only house keeping was present with the exterminator.
Unfortunately, we still had roaches till the night we left. All of the roaches were coming from the tv stand/coffee table.
Besides the issue we had, the unit had comfortable beds, small refrigerator, and decent size bathroom and closet. Tina and her team were always quick to respond and answered our concerns. It’s just too bad they couldn’t get the roach situation under control. They told me that the previous tenant had left a lot of food out and that’s why all of the sudden then had an infestation, yet we didn’t see one cockroach in the entire resort during our stay. I even sent them pictures of the roaches roaming freely days after the exterminator had treated the unit.
This would of been a 5 star stay if it wouldn’t of been for the cockroaches.