This was my first rental using Airbnb and I admit I was very nervous but the House in the Clouds Apt by Kristin totally erased my fears. Communication was a breeze with her. We got in a little late and she welcomed us at the door and offered her guidance if we needed it. The actual apartment itself would rank higher than some hotels I've visited. And the thing that really set this place above others, Kristin baked us some pumpkin bread and placed it in our room, my husband's favorite! We were only here the one night but I really wish that we had chosen to stay in Volcano at the House in the Clouds another night. Great Stay!