I received a zillion emails from Perfect Stays as soon as I made the reservation and in that, I missed the email about the code that was sent to me to get access to the key to the room. We checked in around 8.30 PM when the office was closed and the Airbnb host was unavailable for questions. We were stranded outside, unable to get access to the key since we were unable to find the code. We were provided with an after hour hotline number but nobody answered after being on hold for more than 45 minutes. We were somehow able to figure out the code and check into the property after an hour with the help of someone living on the same property. I did send a message to the Airbnb host and I got automated and generic texts the following afternoon. I understand if the host is unavailable to take questions or help after the office is closed but would have appreciated it if they had at least addressed the issue and checked on their guest first thing in the morning.
The constant emails that were delivered to my inbox regarding instructions on how to keep the property clean and abide by the rules were very annoying. I received at least one email every day starting from the day of reservation- where to keep the sheets, should I keep the windows open, where to keep the dishes, how should the floor look etc. and the email followed by warnings that if the condo is not as per their expectation then will charge extra money. I did read other reviews where other people were surprised with extra charges even though the condo was not messy so we were worried about extra charges. We do Airbnb most of the times when we travel since we enjoy the local experience. But this Airbnb is like a hotel or even worse. I understand you have some ground rules for your guests staying on the property but we do not need to be reminded about or disciplined everyday about cleanliness.
Also the condo had unwashed smelly old sheets and comforters and enough toiletries to last only one time for one person.
We liked that they had some snacks for us and beach chairs. Overall a beautiful location but poor hospitality and not worth the price.