1. I was originally planned to stay in ocean-view room... But this original booking was dropped due to your system error then we was forced to downgrade our room... This is unexpected and big disruptions...
2. The room has many things need to improved , like very small TV ( It's just like computer monitor ) , shanking chair , and sinking mattress... The mattress caused me 4 days back pain...
3. The front desk cannot hold luggage which is big negative and they are not also helpful in many ways like general hotel front desk which I would say , it might be better off just booking a hotel.
4. There is a big cleaning fee, like $130 dollars... I don't understand why this room take $130 to clean? After asking the guest to dispose the trash everyday and clean the kitchen after checkout? If I book a hotel nearby the cleaning fee is included in the hotel booking.
5. There is no new towels to change everyday...like the other hotels...