This was one of the worst AirBnB experiences we've had and I would never book with Elite Pacific again. Nor would I recommend anyone else do so. There are too many other hosts in the Poipu area. Go with someone else.
We booked a 15-day stay and for 8 nights we had neighbors above us that would run, jump, stomp, slam doors, and let their children scream at the top of their lungs starting at midnight and continuing throughout the night and into the morning. We basically got no sleep for 8 nights until they finally left. I knocked on the door and asked them to keep it down. The guy who answered said "OK" and then the noise got louder. I called the host who suggested we call the security patrol. The security patrol "talked" to the people above us which just meant the stomping and screaming got worse. Security told us that unless there was loud music or a party they couldn't do anything. There are supposedly "quiet hours" from 10pm to 8am but apparently screaming kids and stomping on the floors don't constitute a violation.
I texted and called the host on a daily basis but he was either unable or unwilling to do anything about the situation. Since it was Thanksgiving there were absolutely no other accommodations anywhere (we looked). We couldn't even get flights home.
If you are considering booking this condo just know that even though they make a big deal about quiet hours there are no penalties for violating them.
Even if this hadn't happened, I don't think I would book with this host again. Right from the start he was slow to respond. It took about 4 hours after we landed before I finally reached him to learn the door entry code. This was about average for the time we were there. The listing says this a garden view unit but it in reality it is right next to the pool. The unit was stocked with a handful of laundry and dishwasher pods and only a few rolls of TP which was completely inadequate for a 15-day stay. I was constantly reaching out to the host to bring more. The freezer was frozen over so I defrosted it. The vacuum cleaner had no bag and spewed dirt everywhere when we turned it on. When you are staying somewhere for more than two weeks you want to do some cleaning but all we had was a broom. The dryer would only dry about three towels at a time. The A/C blower motor died and had to be replaced.
Everything in the place seems like it was once nice but is now a little faded. We stayed in a similar unit (different host) a few years ago which was very nice and I was expecting something more like that, especially for the price we paid.
I reached out to AirBnB thinking they could help but we didn't have any better luck. The first rep I chatted with promised to see what he could do and then didn't respond for two days. I called and found out he was on vacation. The second rep promised to see what she could do but said that since the host wasn't going to do anything there wasn't anything AirBnB could do.
In the end, the host refused to do anything for us. AirBnB offered us $200 in compensation for half of our vacation being ruined.