I had a great experience during my stay. I arrived very late at night but Shawn had let me know that it was not a problem, and even waited up to welcome me. I was visiting the University area mainly, which was about an 18 minute walk. In general, having a car makes for a better Hilo experience. Room was impeccably clean. There was fresh fruit and pastry available at all times. Quiet time is from 10pm on although I was often out later (you'll have your own keys). I never heard any other guests although I met some during breakfast one day. Very pleasant all around. Everything I needed, great price for Hilo.