There is nothing wrong with the accommodation - photos and description are all accurate, clean room and common area, instruction is clear. I had visited my friend in Hilo, almost cancel or no show to stay instead at my friend’s place. When I checked in, I had communicated that I may be back very late or early morning.
So, my feed back is just 7hrs of bed, and use of common area in the morning.
Anyone stayed in Hilo this season should note you may see live termite or other insects in muggy weather. I slept okay with no use of fan (provided in unit), but without AC, this may not be ideal for who are not acclimated to.
Some may find the breakfast included is sufficient, but I opt out -instead takeout breakfast and coffee at Hawaiian Cafe. (Their kids menu is more than enough for an adult and perfect for a long drive ahead.)
It seems all staff and guests are Japanese, the lady who assisted me at check-in was very nice and friendly.