Right after we booked the property, Louis reached out to us with a welcoming message and when we arrived, Louis made sure our check-in went smooth. The unit was conveniently located with partial ocean view and was in bldg 1 which is better than the Konea bldg. Louis provided all the essentials and some additional amenities so we didnt have to rent them. Loved everything about it. You will not be disappointed. The best part is that the wrist bands had access to use the towels. From talking to another person, they didnt have access to the towels so they had to continually wash the towels. The grounds of Honua Kai was beautiful and loved that while bbq'g we watched the sunset. We will definitely return to Louis' property when we return to Maui!