Although I never met Kevin in person, I felt like my family and I were in great hands. He checked in before and after we arrived to make sure that we were settled and enjoying ourselves. After another experience experience in poipu earlier in the year, his attention was much appreciated. The residence itself is clean and quiet with lots of windows to generate a nice cross draft...a must on those hot summer nights. The staff were friendly and you can't beat the location. All the amenities but in the lush environ of the North Shore! We will definitely be back. Thanks kevin!....