Margaret was very quick to respond to any inquiries that I had and the onsite host Ida was very friendly. We were only able to meet with her once as we arrived late at night and we always gone during the day, but she made sure that we had everything we needed. As far as the apartment goes, we loved it. Very clean, A/C was wonderful, fully stocked kitchen where we made breakfast every morning. There was even coffee, fruit, granola, milk and water for us when we arrived. This place was not a resort by any means, but that wasn't what we were looking for. Very cozy little complex close to everything in Kapa'a. Highly recommend.