The unit and location are wonderful, both bedrooms/bathrooms/living room is very clean and spacious. Valet team is very responsive and kind!
Not having Wifi/internet/cable for the TV or a land line to call for valet for the entire stay was frustrating to my teenagers when in the room...and it was impossible for me to join early California time work calls, that I had to attend...so I had to leave my room before 5am and try to find wifi access by the pool or in the hotel lobby, not convenient, cold, dark, creepy...Unfortunately, after calling Vacasa at least twice/per day they were not able to fix our situation. I believe the owners of the unit did not pay their bill, which is why nothing worked, which is the only thing that made sense to the hotel management team. Also, since this was a rental through Airbnb - they are not able to assist. So they could not provide wifi account access. The first few people I spoke with at Vacasa referred to Wifi/Cable/phone as an amenity, which I disagree with in 2021...and offered me $25...I did want reimbursement, just convenience to connect to the world. Still, we were in Hawaii, fortunate to have good weather, and enjoyed the island and several activities, had a great time away. Vacasa needs to be be able to rectify problems in a more timely manner and have customer support leads that can do a better job pretending to care and try to help.