The place was very nice and a great floor plan for our group. We liked the location and the neighborhood. We discovered when we arrived that our bed frame was broken and was sagging drastically. We tried to temporarily fix it but couldn’t. We advised the host and she was not responsive and kept avoiding addressing the problem. We had to follow up a number of times and she kept us thinking something was going to be done about it but then nothing. She did not have anything done about it throughout our 10 day stay which was disappointing and blamed it on “island time” and that nothing gets done quickly. A simple solution would have been to remove the bed frame all together.
We advised that there were no dish clothes, functional can opener, or bath tub plugs, and we were told twice that someone would drop those items off and then finally to be told to go and buy the items ourselves. The host does not live on the island and relies on local people to “help” with these requests. Overall we were quite disappointed with the service given this was not a cheap place to stay and would expect a little more effort to resolve these issues, specifically the bed frame as it relates to us having a restful sleep while on vacation.
We ourselves our Airbnb hosts and understand that dealing with issues remotely can be frustrating but they certainly should never become the guests problem. Nevertheless, we loved our time in Kauai and still had a fantastic time!