Jack and Mia are super responsive. They even sent us a message to make sure everything is okay on the check-in day. The room is decently clean. The only thing is that there are some black spots near the bathtub area. They provided linens, shower towels (2 sizes), beach towels, bunch of toiletries, and so on, just like our own house. The location is right above Cream pot at Waikiki Monarch hotel, which is a pretty convenient place to stay. I’m so glad I found this place for our first visit to Oahu!