Host couple take pride in all the guests they've had over years; make laudable efforts to include guests in any special family functions, share fresh picked fruit, etc. When a problem occurred during my visit (unique to me/my elder needs) and I contacted Shelly afterwards, she honorably took responsibility and offered a generous resolution. the upstairs room was uncomfortably warm in Feb.; would be too hot for summer occupancy. The separate downstairs unit would be an ideal solution, if available...