Dear Airbnb People,
The accommodation for Suite Paradise in Kauai, booked and paid for through you was totally screwed up. Definitely when I booked and paid for the property it had 'air conditioning' listed as present in the property and the unit was on the ground floor.
When I telephoned the managing agent, Suite Paradise in Kauai, to ask questions about other matters it became apparent that the Airbnb property was grossly misrepresented.
I needed air-conditioning and ground floor access for specific health reasons.
Interestingly, now, on the current 'Itinerary' / website from Airbnb 'air-conditioning' has been crossed out. Fancy that!? It certainly was not that way when you took a significant amount of money from me for something promised yet not delivered.
Consequently the managing agent for this group of properties placed us in a different accommodation that had a portable airconditioner in each bedroom. This air-con managed to bring the bedroom temperature down to 79F! The noise level from the air-conditioner was like trying to sleep with an idling lawn mower next to the bed. Not only that the apartment was a hot box apart from the 79F bedroom.
What do I expect from Airbnb for the high cost, inconvenience and detremental impact on my health? I expect a full refund of AUD$2089 which was what I paid for accommodation that Airbnb listed misleadingly.
I shall look forward to a favourable response from you as soon as possible.
Randi
Randi Leighton