Our stay at this Air B&B was off to a rocky start. Upon arrival we followed the instructions provided in the Air B&B app, the Unit is located in Floor 2, Unit 205…. We get to Floor 2, unit 205 and are unable to retrieve the keys from the lock box…. We try numerous times to no avail. After 15 minutes of trial and the help of a resident that was surprised this unit was rented out… we reached out to “Tina” or the management company that runs this property. We sent a message and called… nobody picked up… I remembered that I had received an email from the property company and decided to check the information in my email… there it said.. Level 2 again.. this time Unit 303. We felt like such duds! How could this be…
We got to the unit which is on Level 3, wrestlers with the lock box for a minute hope this one will actually work and grant us access to the Spectacular Air B&B we had booked. We get the keys, open the door…. And are greater by sand and hair follicles on the entry floor. A dirty kitchen towel folded neatly to resemble a clean one. All the fans are on and it’s pretty stuffy inside (all the windows are closed) we frantically start looking for the AC, surprise… No AC! My husband was ready to toss me out the balcony lol! Now I admit this is my fault for overlooking this detail, under the amenities “ no AC “ is dead last!! I suppose I did not scroll all the way to the bottom to confirm, given the hefty rental price… it’s surprising that this apartment has no AC! Perhaps the “host” can note that in the description. We did fine without the AC, there are two portable rusty fans in the unit to help make the environment comfortable. We decided to let the “host” know about the unit number and level mix up for them to correct to which we received somewhat of a robotic generated answer from John “Yes, Unit 303”.
On checkout day we were ready to leave the property as there were no check out instructions on AirB&B nor in the email instructions but I was hesitant to leave our trash in the unit especially since there is no AC, so I reached out to the “Host” again, to which they provided us with a lengthy check out instruction… 20 MINUTES BEFORE CHECKOUT??? Take all trash and recycling out.. ok.. where is trash and recycling located I ask?? No answer… we asked a neighbor to help us locate it. Next on the list, run a load of dishes (fine.. we had already washed ours) and wash all towels… Excuse Me?!? Why am I paying close to 400$ a night for a unit with no AC and one which asks their guests to wash their towels 20 minutes before they have to vacate the premises??? I never got an answer to where the trash is but a fourth person replying to the text messages in the app instructed to text Tina when we have left. Without providing her contact, comical!
I am unsure why Tina is listed as a super host here.. she is not a host at all, more of a Ghost.