We arrived at check in time and the code for the door was not working- contacted Frank and he got back quickly with a code that worked.
Upon entering we noticed that the unit was not cleaned at all, there were used towels hanging in the shower and the bed was a mess. I wrote Frank again telling him the rental was not cleaned, sent him some photos and left the unit.
Long story short a few hours later I decided to show up and Frank was there telling me he would make it up to me and the unit was Covid protocol clean.
I bought some Lysol and sprayed it around just to make sure.
We enjoyed our stay after the initial mess and the unit is in a great location.
Frank did let us stay 2 hrs after checkout which we appreciated.
I was told by Frank I would be reimbursed my cleaning deposit, I have reached out to Frank a few times with no reply and not reimbursed as of yet.