The unit was in a great location. You can see the ocean, but I wouldn't call it an ocean view... You also have a great view of the fountain and Diamond Head, all from your lanai - nothing from inside the unit. Susan was our host, we never met her. I felt very "on our own" for the process, but that was okay. We had no problems that required us to talk to her while we were there. The unit is walking distance to Waikiki Beach, though the action (shopping and food choices) would be a bit of a walk away (at least a mile). Parking is free about a block's distance away from the unit and is supposedly available for a cost at the unit facility, but Susan is not in charge of this and we had bad luck getting ahold of the person who is. The unit was clean and comfortable. It is dated, but the bed was comfy. We felt safe and everything was close enough. Overall, the unit was fine. We were in Hawaii to experience Hawaii, not the room :)