You are getting a 2 star hotel room through Airbnb. It’s really strange the concierge is actually not allowed to help you with anything other than check you in right at 3pm, and I mean right at 3pm, I got there 20 minutes early and even through the room was ready they couldn’t check me in earlier. This has never really been a problem at other hotels before, but because it’s through Airbnb that’s the rule. Also, Airbnb makes you check out at 10 while the actual Plantation Hale check out is 12. This post is slightly misleading because if I had knows this I would have booked through the actual hotel and to skip the middleman all together and get a better service. Buy a hotel room and collect money while you’re not even doing the real service work running a hotel requires? Strange business practices.