The home itself presents as listed and was very clean.
I was unfortunately double booked my first night and was left with no place to stay. After 4 hours of talking to multiple staff members and supervisors on the phone, it was clear that I did not have a place to stay with Vacasa despite booking months in advance. I was disappointed that I had to convince and instruct the supervisor to book me and my partner a room at a different location to ensure we somewhere to stay for the night. What was even more appalling was that at one point I was told to book a room myself despite this not being an error on my end and after paying them in full for a place that I couldn’t stay in. I do understand that mistakes happen, but the path to resolution lacked communication, efficiency, and was not satisfactory. This was our first day in Hawaii and it was ruined due to the length of time it took to resolve our problem.
I was able to check in the following day (only in the afternoon though), and thankfully there were no other hiccups. But if you have a problem during your stay, don’t expect a quick response or resolution.