Tim made this very easy and was quick to respond. We were a bit apprehensive about not knowing the exact room we would receive, but our unit was clean and comfortable. We ended up at the far end of the complex, on the 3rd floor and honestly, that was great. Quiet, even with high occupancy and no distractions. All the amenities we were after, staff was incredibly courteous and helpful. They have an onsite event concierge that helped us book some last minute and hard to get snorkeling tickets. Compared to most Airbnbs the kitchen was a bit sparsely supplied, but we didn't really lack anything. It really is somewhere between a hotel and a home experience. Would stay again.