I was very happy with the customer service… I was traveling with a toddler so i thought it would super inconvenient that they don’t have wheelchair accessible entrance… but the staff was more than willing to help me carry the stroller and car seat up the stairs. Even my luggage! I enjoyed my stay, the bed was comfortable, nice hot water to shower and clean. The only thing was the noise level. You can hear the cars, trucks and whatever else is out there…. Very clearly. I had to turn a sound machine on but still didn’t get a good nights sleep. It’s a main road and unfortunately people honk horns and don’t think about the fact that people might be trying to sleep. It’s the only thing I found wrong about this place. I loved the decor and I was grateful for the complimentary wine.