The Airbnb staff was very nice and responsive right away. The place was in a great location and had all of the amenities with a useable kitchen. The only downside was the Airbnb was pretty dirty - I was able to wipe down the bathroom and kitchen myself to get rid of stains. The floors were also very dirty and did not seem to be cleaned. We were only able to sleep on top of the pull out couch because the frame was broken. We had to be careful not to break some of the loose kitchen chairs when sitting on them and there was a rip in the bottom of the balcony screen door. Cockroaches were expected in Hawaii, but they were a scare when one popped out of the dishwasher.