Although I didn't get to meet Mai personally, I felt her presence at all times in this lovely home. Her home is very clean and well maintained, even has an on-site manager there to help out with any questions or concerns. I also want to mention the extra nice touches of quality linens, towels and pillows...they were top notch and very much appreciated! Another nice thing is the location...being within walking distance to Honokaa was fantastic. Lots of little shops to investigate and opportunities to chat with the locals who were all filled with the Aloha spirit. Hope to have the opportunity to stay here again. Mahalo Mai !