Had a few issues checking in and had to end up booking a room independently, however as soon as Colm came online he rectified the situation , reimbursed me and ensured the rest of the booking was taken care of correctly . Acted like the super host he is unfortunately things happen but dealt with it without debate and professionally. Had to change rooms a further twice but the process is in fact very easy with hotel staff storing all luggage , even food items .The resort is beautiful location and the hotel perfect for a combination holiday if you like to self accommodate and have a blend of hotel . Excellent holiday , location , resort and glad we had someone like Colm to sort out our initial problem .