Our hosts were very approachable and wonderful! The directions to enter the property were easy and they were available for any support we needed. The location is close to the Volcanoes National Park, Downtown Hilo, and lots of beaches for snorkeling and green sea turtle sightings! It was our first time in the Hilo area. They gave us recommendations that made our stay memorable. They were gracious and available during our stay. My mom wanted to try the papaya on their property and they let us! It tasted so different from what we get back on the mainland. The check out was easy. My only regret is that we didn't stay more days. Mahalo for a great time! -Susan and family