Todd was kind… but our stay was unpleasant. The house has a bug, spider, and rodent problem. Not only do you encounter a damp/mildewy smell in the entryway, but there are literally spiders everywhere. They set up shop around the car so fast, making it hard to gain access to the doors without running through the webs. When we were trying to fall asleep, we caught sight of a HUGE spider running across the walls… the size of a man’s fist. Kept us up for hours trying to catch the spider but then left us up wondering the entire night if our faces were going to be crawled across by creepy crawlers while sleeping. There was little spider webs and cobwebs in the corners of the room, large red ants and small spiders in the kitchen/bathroom, and a mouse turd on the window sill. Even after telling Todd of our unsettling night and terrible experience, he didn’t offer to refund at all and said the spiders are harmless. Ummm I’m not paying $270/night to hang out with spiders, harmless or not.