I've never complained about lodging because usually, you know what you're getting. I rented this room hoping for a nice stay the night before having to drive all the way back to KOA airport. The check-in staff was very pleasant and the waterfall was nice, however, the room was not adequate. The room smelled like urine, but it was subtle so bearable. Then about midnight, I was woken up by water leaking on my face. There was a light rain outside, the usual Hilo spray, but the majority of the room was soaked. There were 2 LARGE puddles on the floor, one of which soaked through one of my suitcases (thank god not the one with my computer in it). The leak was running down the light fixture and the fan was spraying it around the room, which is how it hit me in the face. After seeing the leak it was noticeable that they had painted over previous leaks in the past. The amount of water was impressive, to the point I started to worry that the roof may give way. We tried contacting the emergency number which required multiple attempts to reach, eventually, staff showed up. She tried to make it sound like we weren't supposed to even be kept in that room, which was very confusing for someone to be telling you at now 1 am. They moved us to a new room, which smelled much better (though still had a faint smell of smoke) but at least it was dry. When asking for a refund they refused any refund except the tax. Needless to say, I will never stay there again, and would NOT RECOMMEND this location.