We had a 'good' overall experience, but the rental was somewhat below expectations, and we will not re-book this suite in the future. On a positive note, the communication with the site manager was very good. The location was also very good, only two blocks from excellent Waikiki beaches and convenient to good shopping. The beach chairs provided were helpful and a plus. The pots and dishes provided in the kitchenette were very good. Our disappointments were these: the photos of the suite were 'accurate', but when we arrived at the suite, the actual impression it makes visually is meaningfully less favorable than the online photos. The decor and rugs were basic and looked "tired" and very much looked like a "rental" unit. We thought were were renting a room that could be characterized as an "attractive 2.5 star" unit and in fact felt we were renting a "basic, somewhat tired" 2 star" rental. Similarly, the lobby was quite tired and dimly lit with an 80's/90's feel. The only food item provided in the kitchenette was salt, so if you plan to do any cooking, you will need to bring or buy everything else -- pepper, condiments, cooking oil, spices, etc. The striped" beach towels" were the size of bath towels, so if you wish to have true beach towels, you will need to bring or buy those too. The low underpasses (only 6' 3" clearance) in the parking garage were noted in the description, but were nonetheless distracting ... our car antenna banged the underpasses twice each time we entered or departed the garage.