Mai was always available to answer any questions I had. I loved the location of this condo because it's within walking distance from Ali'i Drive. This condo was plenty big enough for two of us and was stocked with every kitchen utensil you could imagine. The backyard is the pool/ocean. The only thing I wasn't aware of, about Hawaii, is the ocean in the backyard doesn't have a 'beach, or sand. It was hard finding a sandy beach! There is a patch of grass though so I laid out every morning and listened to Jack Johnson (Lounge chairs are provided). This neighborhood is very clean and safe. I never felt out of place when asking locals for recommendations--everyone is so nice! One tip for first time visitors--get a car if you want to travel the island more than Ali'i Drive. Thank you again Mai. I loved your condo and would recommend it to anyone staying in Kona!