After traveling all day from the east coast, we arrived at the condo early evening. To our disappointment, the condo had not been cleaned prior to our arrival. I tried desperately to contact our host. So we went to dinner but, with no reply from her, and exhausted from traveling 12 hours we resolve to just sleep on the couch. The following morning we again tried to have our host contact us. Left a callback number and went out for the morning sightseeing. Hopefully the condo would be cleaned while we were out. When we got back, nothing changed. It wasn’t until I was able to contact the Airbnb company and arrange a partial refund, did she call me back. She was extremely apologetic, and did provide a full refund.