Our stay at Melemele house was perfect, we were greeted with nice bags of goodies even though we arrived earlier then we informed earlier. I could see Sharla almost rushed to the location. the house was beautiful and had every amenities we could desire. Sharla is very helpful and responsive. House is very clean and my 6 year old said she wished we owned a house like that. :) Word of caution : Not a reflection on house itself, However Guide Book are not exaggerating when they say it rains a lot on Hilo side. My asthmatic family member had asthma attack every night due to humidity, As I said not a reflection on property just if you have health issues something to consider.