We stayed here for part of our honeymoon, and while we received no special treatment, we were happy with our stay. The place is in a prime location, walking distance to tons of shopping and amazing restaurants. But at the same time it is slightly tucked away (it's safe/gated) and not in the middle of it all. As other guests have noted, the walls are paper thin. I could hear the nextdoor neighbor in the bathroom and noises outside. Luckily, we didn't have trouble with noise though since the location is fairly isolated and away from the main road, and the residents around us didn't make any noise. But in case you are sensitive, I would just bring ear plugs. The bed was comfy. The towels were clean (and there were extras). We had just enough space to spread out and all the necessities we could need. Beach supplies were even provided on the lanai. Check-in was easy, and Hing made sure we got in okay. If I visit Hawaii in the future, I'd definitely stay here again just for the location.