Mark was very quick to respond and was reliable when it came to check in and having last minute changes (extending the stay). But I gave 4 stars for the accuracy/communication since during the stay, he has to come into the apartment to grab something a previous tenant had left. But didn’t tell us what it was and came earlier than supposed to without much warning. I was hoping for a contactless stay especially during the pandemic so that was a bit offsetting but otherwise great deal, great stay, great communication!