This is the first bad review I’ve given in my life and I travel more than most. People need to know the truth and I’ve refrained from leaving bad reviews because I know the hosts’ jobs depend on it but I can no longer refrain.
My family and I were there to check in at 3 but the host never responded so we left and then 35 min later after we decided to go to a park and wait for directions, he sent them. After getting back we didn’t get to check in until after 4. Once we checked in, I received a message from the host telling me we need to clean, do dishes, and take trash out before we leave or I’ll be charged another fee, even though we paid a cleaning fee for a 1 night stay. Then to top it off the host sends another message and asks me if we would be able to check out early because he has guests coming in the next day.
This is not the first time this has happened with a host but I don’t see how we can continue booking this way. Why are our Airbnb hosts giving us chores while we’re on vacation while also charging us $165 cleaning fee’s?
Also, the balcony railing has a very wide gap so our 3 year old’s head and body could literally fit through it. We are so lucky we noticed this before she went through and fell 3 stories down.