The place is nice and clean. They are going through some updates. Our floor (9th) was just finished with the renovation, so we could smell the new paint on hallways and during the daytime, you could hear some knocking coming from the other floors. It seemed that they were replacing the most of furnitures and mattresses and appliances as well. And because of the update, one of the sink had no cold water and my daughter got lightly scolded with hot water when she first tried to wash her hands. So we called the maintenance & they apologized and fixed the problem right away. Check in process was easy. Got welcome gifts; some seashell necklaces. The suite was comfortable for 3 adults and 3 kids (age 11 and under). There were two queen sized beds & two sofa beds and they were comfortable enough for my au pair and my daughter to sleep together. Nice view to the cove from our room.
The location is far from hustle and bustle of Honolulu, but that is why we chose this place. The owner wasn’t
responsive to our chat when we tried to contact him just prior to our trip. But, it was not anything urgent and since we booked our trip 6 months ago, perhaps he forgot about us. But, check-in process and everything else was pretty self explanatory and the coves were nice for the kids to play & the pool and overall service was very good. We enjoyed our stay.