This was the worse experience we had at the Airbnb places in Hawaii, we booked it last minute because we could not get confirmation from another nice place. Even though there was only one review, we expected the apartment to be comfortable, clean and accommodating, but we were wrong. The first thing we noticed upon arrival was the lack of friendly treatment at the concierge office. The lady seemed to be having a bad day and hardly wanted to respond to any questions. We were told that information will be provided the next day at the complimentary breakfast at 8:30 am. We entered the apartment, which was like going into a basement, and immediately were hit with the hot temperatures of the living room. We searched for an AC unit to put it on, but we could not find one. Kona seems to have Maui seems to have high temperatures even in late November, so it was incredible that the apartment wouldn't have an AC unit. We went back to the office to inquire about AC, since the heat gives me terrible skin rush, but we were told that in fact there is no AC, and if we wanted one installed, they will have to check if they have a unit available, also we were informed that there will be an additional charge of $12.00 per night. We inquired about cancelling the reservation so we could find a comfortable place to sleep, the lady said in a rude way that the reservation clearly stated that the policy says "cancellation very strict" and that we are free to leave but we won't be reimbursed a penny.
It was late, and after trying to find a decent hotel in the area, we couldn't find anything for that night, so we had to stay one night and left first thing in the morning the next day. It was a total fiasco, we ended up paying hotel fees for the reminding two nights, in addition to the expensive charges for this property. It was advertised as an apartment on the beach, but there is no beach to speak of, it's ocean front but a rocky area were you couldn't even go into the ocean.
My husband and I compared the apartment to a cheap motel, but one you pay a price of a fancy hotel. As a matter of fact, the Marriott Courtyard in Kahului ended up being less money or night when you add the cleaning and other fees added to the Noelani apartment. If you are looking for a nice, comfortable and economic place in Maui, stay away from this property!!!!