It was easy to communicate with Ron and he responded promptly to any questions I had. The contact person met me at the gate to let me into the unit, even with a very late arrival. There was Hawaiian coffee waiting for me for the first morning. The unit had all you need to be comfortable. The beds are super comfy and the kitchen is well equipped. Breakfast on the lanai was my favorite, because it provided the perfect sunny spot (as the sun rises behind Mauna Kea - you can see the observatories too!) The unit, in a safe gated community, is on the 2nd floor and it was nice to leave the windows open at night. The hot tub, swimming pool and gym are a short walk away and the store about a mile. Waikoloa village is the perfect location to get the best beaches (Hapuna and Mauna Kea), to do a quick trip to Hilo (Farmers market, Banyan drive, Tropical Botanical Garden are our favorites when a sunny day is in the forecast), and Kailua- Kona, Costco and the airport are only 40 min away. I highly recommend this rental by Ron! Hope to be back soon.