The location of this place was great- everything else was unfortunately awful.
I booked this place to stay with family after my daughter's destination wedding in North Shore. Just as we arrived in Hawaii, I received a message (a few hours before check-in) stating that the washer was broken. Although Helena was easily reached by phone, issues were not resolved right away.
Washer was delivered after multiple phone calls/emails back and forth but it was not connected at all- which caused "managers" to enter the house a few times during our week long stay. Since our stay was after the wedding, we had many valuable items and DID NOT appreciate people constantly having to come into the space.
The Loft (3rd floor) bathroom was not functioning correctly. Toilet was literally nonstop all night which caused loud noises throughout the third AND second floor, where the remaining bedrooms were. We were not able to sleep due to the loud constant noises and lack of bathroom- few of us ended up leaving early to check into Turtle Bay Resorts. Managers came to fix this issue and it was broken again soon after that.
Dishwasher also had issues to begin with- once we mentioned this to the owner, the manager took the handle off completely while we still had a few days to stay. Which was very inconsiderate.
If you are planning on staying at this place for a couple of days, it might work... but if you are staying for a week or longer like we did, I strongly do not recommend this place. We picked this place amongst others based on the amenities that were listed but unfortunately most of them were broken or too damaged to use.