The house is in a great location, 5 minutes walk from a beautiful beach with great snorkeling, 10 minutes walk to the Royal Lahaina luau. The common areas were spacious and fit our party of three families traveling together. Kids loved the pools.
There were a few issues. I'd double checked well in advance of our arrival that there would be 2 portable baby cribs and the twin beds would be made up as one double bed; neither was done when we arrived, and I couldn't get hold of Carol for a while (which was more of a concern for the cribs, as we had 2 sleepy babies but only 1 baby bed). Both issues were taken care of within 24 hours. A panel fell off in the kitchen and the dishwasher leaked; Carol sent someone to take care of both things the day we reported them. After a few logistical bumps in the beginning, we enjoyed our stay at the cottage.