We arrived at 4:15 pm after a full day of travel (the check-in time is 4:00), and the owner was still cleaning the room. She was clearly stressed about running late and rude to us at first. We were not able to enter the room until around 4:30.
The room is listed as having air conditioning, but the room had a portable air conditioning unit (not a centralized system). There was a sign on it stating that it should only be used at night. We specifically looked for a room with air conditioning (since many rooms in Hawaii do not have it), so this was very frustrating. If you need to have a cool room to sleep at night, do not book this room. It may be okay if you are staying in the winter. The temperatures were around 88-90 when we were staying there and the portable AC did not cool the room sufficiently. I spoke to someone from Maui Paradise Properties and although they were sympathetic to my concerns, they did not offer anything to resolve the issue.
Overall, the room looked as pictured. The amenities at the resort were nice, and the location was great! We really enjoyed having access to the beach chairs, umbrella, and cooler. I would definitely stay in the Napili again, just not in this room.