Upon arriving 3hrs after check-in. We arrived at a washer and a dryer spinning. Garbage bags and garbage spread out. Ma tresses and couch cushions on the floor. Piles of dirty linens. Food and empty containers are all over the island and kitchen table. The place looked like a disgusting frat house.
After 2 hrs of trying to reach someone, I was told the cleaners didnt know anyone was checking in. Listen things happen all the time but the lack of consideration and help was unbelievable. I had three children with me and food from my previous Airbnb (also Vacasa) that was going to spoil not to mention medication. Due to their mixup, we were asked to leave the filthy home while the cleaner cleaned. Cleaner arrived at 10 pm while we waited on the patio and let us know it would take her three hours to finish.