Definitely a bad experience!
We did check with the host the day before we arrived. However, the host didn’t sign us in the hotel! Therefore, we couldn’t check in!
We arrive at the hotel at 21:30, the reception said that the host didn’t sign us in, therefore, she couldn’t let us check in. We and the reception staff called the host and couldn’t get any response.
We were very tired then and have a tight schedule the next day. After trying to call the host for 2 hours, we gave up at 11:30 and found another expensive hotel nearby.... By the time when we check in the new hotel, it’s after 12pm....
I was disappointed because this Airbnb was scored so high. Maybe I won’t try Airbnb in the future because this experience.