Quoc was very responsive from before and during our short weekend stay. Whatever questions we had, he answered very quickly and even offered to come out to bring us essentials. The place is designed to be nice and clean. Waikiki Banyan has a little store and coffee shop which is very convenient. Parking garage is large and accessible only through Kuhio so very secure. The only downside is that you have to drive around the block if you've missed the entrance or need to get to the lobby from the parking area.