COCKROACH, COCKROACH & MORE COCKROACH.
The moment we checked into this apartment, we were welcomed by cockroaches. After 3 hours, we had the building maintenance guy knock at our door and advised that they want to do pest control. This person said there are many cockroach eggs in the cupboard and toilets as the apartment was not maintained/cleaned well.
Since the apartment was pest controlled, I did not raise it with the host at that time. After 2 days, I noticed there were more cockroaches in the apartment, mainly around the kitchen and toilet. I immediately raised it with the host. I was told that the cleaners would contact me shortly to clean the unit.
I waited for 2 more days, no one contacted me. I again escalated this with the host. I was once again told, someone would contact me immediately. However, there were no phone calls or emails, NOTHING.
The following day, I escalated this issue with Airbnb as I wanted to vacate and find a different place as living in that apartment with 3 & 7-year-old kids was quite a nightmare. Unfortunately, no one from Airbnb got in touch with me.
I was unable to vacate as there was no other accommodation available to suit my budget.
The positives about my stay are, the location, early check-in, beach toys for kids, snorkel kit and THE LOCATION. Wait, did I say location again? Yes, because the location was prime as it was was very close to restaurants, mall & public transport. 5 minute’s walk and there are heaps of options for food. 10 min walk and we can reach the busiest part of the Waikiki precinct, Kalakaua Ave and the beach.
The apartment itself is safe and there are amenities like small shop open until midnight (6th floor), pool, security, etc… There is free parking available on Ala Wai Blvd, but good luck finding a spot.
There are also other minor issues with the apartment, like an uncomfortable sofa bed, hard to open balcony door, no toilet paper refills, no broom/vacuum, etc..
Shame the apartment was a letdown in terms of cleanliness. Hope they fix this.