We've been looking forward to this family vacation for a long time with airbnb. Unfortunately, issues with the ac not working most of our stay, all the windows blinds had issues. The hosts agreed to all the issues when we brought it and knew ac problem two days in advance our arrival. We understand things come up but should have been notified so we can be aware. We thought we can handle all these issues without involving the host or airbnb during our vacation but we needed help. We didn't have a good time with the issues above and since we have to deal with it daily.
Then we try to get help through airbnb help line but we felt the host was more supported (assuming since he's a Superhost status) and that we weren't fully listened to. I wish you have more concern on how hot it is, where the kitchen/ living room temperature reached 80 degrees each night..
Though we have 1 ac in bedroom in the back. We can afford to pay $4000 renting through airbnb. Us being refunded a few hundred dollars it's not a big deal as we just wanted great customer support and hoping this issue doesn't happen to the next family that stays there. Unfortunately, our first reservation was not the best. I'll leave an honest review but just wanted to be heard and hope this is brought on to the host's attention.