This condo has 5 star views but is a 1 star accommodation. The furnishings are older than I am (I’m 40) and are terribly uncomfortable.
Firstly, the beds are extremely firm. We twisted and turned all night long and had a ton of back pain. We didn’t get any sleep the whole week we stayed there.
After the first night, I contacted My Perfect Stays and complained. I asked if they had a mattress topper or even a blow up bed to loan us. They said they’d check and call me back which they never did so I left another message. Finally someone from on-site management called back (My Perfect Stays just rents the place they don’t actually manage it). They said they couldn’t help and let me know that no one else had ever complained about the mattress and mattress firmness is subjective. I’m not quite sure how this is meant to help me and I truly doubt no one’s complained because objectively it’s hard as a rock.
Secondly, It doesn’t really function as a true two bedroom because there are slats on the doors so you can hear everything from the other bedroom. We paid extra for a two bedroom so our 7 month old could have his own room and we wouldn’t wake each other every time we or he rolled over. However, it was as if there were no doors.
Thirdly, the building is old and you can hear every step the upstairs neighbors take which also kept us up at night.
Fourthly, there is no AC. This didn’t affect us too much during the day since we left the sliding doors open and got a bit of a sea breeze but at night when we locked the doors it was hot even with the fans running. We stayed in January so during the summer months I would imagine it would be very hot.
All in all these problems are just unacceptable especially when you’re paying over $500 a night. The views were lovely and we really enjoyed watching the whales in the distance and the sea turtles sunbathe a few steps from the condo but it’s not OK that we didn’t sleep and therefore didn’t have much of a vacation.
I’m disappointed in the lack of communication from the staff. A little compassion would have gone a long way but instead I was left feeling like they really didn’t care. Ironically, we received an email the last day of the trip asking for a 5 star review which said that if we weren’t happy to contact them immediately so they can solve the problem. It was not my experience that they solved any problems and it would have been nice if they would have checked in with us at some point to see if the situation had improved.
Lastly, you really can find a much better deal for an oceanfront condo in an even better location with more modern updates. Look on booking.com. I found that airb2b had much fewer options so when I booked this one I thought I was getting a good deal but really didn’t.