We met Caroline during the checkin and she was very nice and responsive for everything we needed. The location was a little off to the side of the busy area, but it is still a 5-10 minute walk away to the heart of downtown. Parking was a bit challenging as some nights there were (tight) parking spots in Ala Wai, but other nights ended up with going to a parking lot.
The place itself was very clean. The view of the city + ocean was really beautiful. The amenities were sufficient and plenty of towels, even beach towels and snorkel gear for two.