I was really excited about staying here, unfortunately it did not live up to what was advertised. It was disappointing overall, which sucks because we were staying in Waikiki to celebrate our friend's birthday.
Pros:
The condo is close to beach and has a great view of ocean.
Cons:
The interior is outdated and the fold out bed is caved in in the middle - the mattress is shaped like a banana. It was very uncomfortable and difficult to sleep on. There were no spices in the kitchen, not even salt and pepper. We had to make a trip to the store just to pick up basic seasonings to cook with. Some of the towels and bedding were stained. The pool and spa were closed for "maintenance" during our entire stay and I did not receive any prior communication about it. The shower was backing up, so I called the onsite management team (Koko Resorts) for assistance, but no one answered. I left multiple messages, but no one returned my call. I had to call again the next day and was finally able to get ahold of someone who submitted a maintenance request. However, the shower was still backing up after the maintenance man came to look at it. So, I had to call yet again and was assured that the issue would be taken care of. After the maintenance man came back, the shower was draining properly, but there was a big mess in the tub. It looked pretty disgusting and no one cleaned it up. Also, we requested additional toilet paper and were told that they do not offer "maid service" and I would have to come down to their office to pick up additional TP. The office hours are only from 9am-4pm, so I had to cut my plans short for the day to come back and pick up the TP before the office closed for the day. It was very frustrating dealing with onsite management and Red Awning wasn't any better. They offer a 24/7 number for customers to call/text for assistance. However, when I reached out to Red Awning, I was told to contact onsite management. It definitely lacked the personal touch and feel that I've previously experienced with other Airbnb hosts. I would say it's not worth the headaches and high price to stay in a mediocre place.