They were very flexible and understanding! We accidentally double booked, and they helped us through the process even though they lost business. Yet, we ended up rooming with them anyway due to unforeseen circumstances with another Airbnb host! They put us up in their room late at night! Not only that, but they also were very understanding when we lost a flipper due to being stung by a Portuguese Man O’ War. They do care about those who come into their place!