My husband and I planned to spend a few days here for our honeymoon on the back end of a military conference in Pear Harbor. Less than 12 hours from our flight, his orders were canceled due to real world operational military tasking. His unit was ordered to conduct the recovery of the Chinese spy balloon off the coast of South Carolina. We immediately contacted Axel to discuss a refund (5 days in advance of our stay). After immediately declining the request, Axel was unresponsive to any communication or attempt to negotiate. Despite AirBnb support reaching out to assist, he was radio silent.
Our leisure time is limited and very valuable to us. We understand his position as a host, but we also value a courteous and reasonable host. Based on our negative experience, Axel does not present as a host that is interested in the concerns and circumstances of his costumers. After exchanging payment, I would not expect to receive support or customer service in any way.