Britney was great - quick communication and responses! I would say the pictures make the place look much higher quality than it is - but the location and included parking were great and we felt were well worth the price. The beds were not comfortable and quite springy and could really use a topper - but the sheets and comforters were super soft. The kitchen was great to have - the recliner got stuck open and was hard to close but still usable. The balcony was very nice to have.