Justin is a very responsive and nice host. The pick up is from a centrally located, easily accessible lot. Pick up and orientation was very quick. The van was perfect sized and smartly outfitted. The van was in great shape and very clean. We appreciated the extra amenities Justin provided: tent, air mattress, stove, chairs, towels, pots and pans. Drop off was simple as well. Highly recommend this as an option. the description and photos are very accurate.