There were issues. The place was not clean as advertised. Hair clumps on the floor. Roach infested. Fridge worked intermittently. Dirty towel and used face mask left in beach umbrella fell on a guest’s face at the beach (disgusting.) Only select outlets work. Roach infested. Leaked water everywhere. Pillows are stiff, bring your own. Security should be better equip to deal with temporary renters and procedures involving access keys left in room. After verifying my rental info in app and on paper signed with ID shown was told couldn’t let access into the elevator. This is not a government building I could’ve just walked right in with other guest. They wouldn’t have even known.
Pros were the proximity to downtown, AC works, and a somewhat fairly fast response time. Was provided extra towels upon request and appreciate that. It was quiet& neighbors were nice everyone respected ma’am wearing in public spaces. Was attempted to be made whole but only refunding one day that didn’t even include all fees and taxes paid. Not a true refund.
Rental company doesn’t seem phased by roaches. Day one we’re killing them with no food or trash out. But the room is next to the trash chute. Yes they had someone come set the traps, those didn’t do anything. The minute it’s dark in there they are partying it up around the place. Just cuz they’re common in the area doesn’t mean they need to be in the building. My 4th visit to this beautiful island and this is my first issue with the creatures. Very concerned I have brought them home. Couldn’t leave anything on the floor although they were crawling up the walls too so there’s that. Left belongings in garage until could wash and sanitize everything properly.