Written instructions on how to first access location for parking and lock box were confusing using south and ocean side as references for a guest who had never been to this location. The security desk person that our written directions advised to contact for a temporary parking pass didn't have a clue to our written instructions. Management had to be called for redirection to the lock box; and then recalled again due to trouble re-locking the lock box which included a fine if not re-locked. Management had to be called for a missing TV remote. Management had to be called for directions on how to use laundry card. Management was called for dead batteries in the remote to air conditoner. Management was responsive to our calls.
The room is closely located to shopping, restaurants, and Waikiki Beach. It served our purposes for the sites we wanted to visit i.e. Pearl Harbor and the National Memorial Cemetery of the Pacific.
We would not return due to the level of frustration we experienced.