Everything about this palce was great, except their policy about leaving luggage before check-in time. There are no rental cars available on the island because of COVID-19, so we needed to take a shuttle car service when we got to the airport at 9am. We arrived at the resort at 10am, but were told the room was not ready. We asked if we could leave our bags so we could walk around Princeville and they told us they would charge us $25. to "sanitize" them and hold them. They also told us they would call us as soon as a room was ready. We did not hear from them so we walked back after 3pm. At that time they we very nice to switch us to a very large cottage. We had a similar issue when leaving at the end of our stay. Our flight was not until 6pm, but checkout time is 10am. We paid them $25 so we could leave our bags there while we spent the day hiking and swimming at Queens Bath. Aside from this, everyone was super helpful and our overall experience was excellent.