My daughter and I stayed for 8 days and from start to finish everything was fantastic!
TLDR; 12/10 would stay here again! If something goes wrong, just communicate and it will be addressed asap! VERY thorough check in and check out instructions. Plentiful amenities.
Before my trip, the rates for car rentals went through the roof and threatened to cause me to cancel. I checked every option out there but the prices for a car were more than double the cost of the room! I reached out to Floyd a month before the trip for any suggestion as a final effort and within MINUTES he replied and connected me with Francine who loaned me her own car for less than half what any rental on the island was charging. This saved our trip!
Francine is a LITERAL angel! She picked us up from the airport, dropped off some treats for both of us and was just the absolute sweetest! I wish I could bring her home with us! I can not say enough about how comfortable and at home she made us feel. She checked in on us here and there and gave us great food recommendations.
On the 2nd day, I realized that the flight had done something to my neck and I was in a lot of pain. Francine to the rescue again! She connected me with a masseuse, Alisha, who was phenomenal.
We had trouble with the TV remotes and Francine was there asap and when we couldn't troubleshoot it, Floyd arrived in person to assist. He even offered to trade out the entire TV which turned out to be unnecessary. Another night, I thought we had a plumbing issue (we did not lol) and when I called Floyd answered right away and offered to head over asap.
The amenities are plentiful and as listed. Francine goes to such great lengths to take care of everything, I only wish that some of the other guests would have respected that effort (i.e. being courteous with the hot tubs) a bit more. Beautiful flowers and great little spots for pics!