We didn't have the chance to meet the hosts, but communication with them was very thorough and clear. The rental was in a great location for exploring Volcanoes NP!
It did feel a bit dark in the space due to the low ceiling and frosted windows, and there was quite a strong mildew smell when we arrived. We were provided with everything we needed for our stay, and the hosts were really nice about making sure things were going smoothly for us!