Place was conveniently located to the beach (~2 short blocks), several places to eat (esp. the famous Musubi spot), & the main strip in Waikiki. Check-in/out was seamless.
Naomi was the manager who we were in primary contact with. She was so kind & understanding. When we needed extra towels, she brought them to us knowing that it was hard to get around with all our kiddos. We required 2 pack n plays and 2 high chairs & they provided both! That really won us over.
There was a bit of a pest problem. We noticed a few small roaches, but as long as we closed up the kichen trash and cleaned up well after ourselves, it wasn't a problem. Jess/Naomi were very accommodating and apologetic. They tried to schedule someone to come & service the place for bugs & even gave us back our cleaning fee. Hawaii in general is a haven for pests like these guys. They're in the nicest of hotels, so it's not surprising. Just clean up after yourselves & you should be OK!
Overall we enjoyed our stay!