Floyd was so responsive to our cry for help. We had reservations at another hostel nearby and when we got there we were were assigned top bunks with ladders that 70 yr old ladies with back issues could never navigate. We tried to work with the desk volunteer but got nowhere in finding another room. Plus public restroom that was disquising! We finally gave up hope of them finding a solution and I called Floyd and he walked us thru getting into one of his units. It was so clean!! Towels and linens were so soft and smelled so great. It was a trundle pull out and up but mattreses were so comfortable!! A/c, ceiling fan, refrig, table and chairs was all in great condition. Felt safe and slept like babies!! Thanks Floyd. You rock!!