This was my first Airbnb experience. Viktoria & her team are 100% committed to making guests feel welcome and prepared. I called a couple of times to ask questions during my stay and they always answered my call. They sent regular emails to check in and offer activity suggestions. They also have a website and app to help you plan your trip (including discounts on car rentals). It was my first time on Maui and I felt safe at this location. it is across the street from the beach and close to shopping centers. Another plus: we saw no roaches or ants! The downsides: there is no AC in bedroom, only in living room, but there is a ceiling fan. The beach across the street wasn't my favorite but it is safe for kids because it has an area enclosed by rocks.