Nathaniel was easy to communicate with and the check-in process was easy. We were, however, disappointed with the place as a whole because it didn’t feel Child-friendly for us due to areas that could have been cleaner including the bathroom and the dishes/utensils. There were also some wires free in the open that felt hazardous for us with kids. This apartment is on the 6th floor which makes for some nice views but makes the railings a concern for little ones. It’s a non-smoking apartment but a lot of the neighbors do seem to smoke so that felt disruptive although I know that’s out of the owners’ control. Nathaniel was quick to respond and kind as well as understanding of our concerns which we really appreciated.the couch bed was cozy and sheets were soft which also was a plus but overall, not ideal for our family.