Very nice person to deal with and they respond quickly. Overall a good experience. There was some deep clean things that need done but it was sanitary for sure! The bedroom is quiet but the hide a bed is by a slider that’s pretty loud because it is street side to a busy street. It was ok for us but if you are a light sleeper it is good to know. The pool might look small in the pics but it is great. My teenager loved it! Again, overall a great experience. We would totally chose to stay there again.