I read all the reviews before booking with JR and the reviews reflected what we received. Janina was hospitable, friendly and kind. She greeted us with a tour of her home and walked us through their welcome package which outlined restaurants to check out and places to visit. House was clean and we had access to beach toys and chairs they offered as our family ventured out every day. Their communication prior, during, and after our stay was accurate and just right. We had a late flight out on our last night and we were trying to figure out how to spend the day toting around luggage and Janina offered for us to stay longer if we needed to without us asking. She showed such empathy and care. I didn't feel like we were just renting a house, but that we were her guests. Their focus on customer service surpasses some hotels! Only thing we somewhat struggled with was the noise in the area, but we are very sensitive to that and it had nothing to do with JR (in fact their ask for guests to respect quiet between 8-8 shows they are trying to avoid noise in the neighbourhood.). It is a residential area and not a main traffic zone. But between the music blaring in a couple of cars zipping by, and early morning dogs barking, it was the only negative experience. Everything else was perfect. Thank you for everything Janina, we would definitely recommend people to stay with you!