This is how my stay started. My host contact was Brian---he was to meet us at a coffee shop in lobby. Well there is NO coffee shop and the host Brian showed up and told us not to speak until we are in the room and past the security guard.that the place is not allowed to be rented for 10 days, it must be 30 days. Then he put his hand to his mouth and told us to shhhhhh. Took us to room 2007 on the 20 th floor and basically sat the keys down and walked away. He did not explain anything to us at all. He did not say welcome to Hawaii, not one word. There are laundry services on site, he couldn't even tell us that the card on the table is for the laundry room and that you must put money on it to use. Nor did he tell us the WiFi password or how that worked, Nothing, not one word. I called him immediately as I sat on the bed and told him to come back, but he did not. He called me back 3 hours later, and by that time I had spoken to Gary and he bought new beds for us and I cleaned the bathroom myself before my family touched it at all. I went downstairs to the 6th floor and bought some Clorox spray for $6.00 to clean the bathroom with. The window AC was leaking water everywhere. Maintenance people had to come fix that as well. They also delivered the new mattresses. I was really taken back form the condition of the so called room for Airbnb. I am in the Hospitality business for over 30 years. I inspect hotels for a living. This should not be rented out period until this room is redone. I would not call it a condo at all, its a hotel room with 2 double beds, a tiny tiny bathroom, miniature kitchen space. You cannot cook in their at all. I would never sell a room int his condition. Needs to be gutted. I also saw 2 small black bugs in the bathroom area crawling up the wall . I have pictures to back up every word as well. I spoke to Gary and told him that if he replaced the mattresses I would be OK. But as the days went by and passed, I am not OK with this at all. My husband is 6 feet 4 inches, if he slept in the original bed that was in the room, it would have collapsed, the condition was so bad, the mattresses were dry rotted.
I can go on and on, my families stay was ruined.