they are only responsive in the beginning. its all down hill afterward. sink was clogged and they completely ignored my message and never got repaired even though i stayed at this place for 7 weeks. also, they told me the unit is cool even without the AC, but that is completely incorrect. There were many days where we had to leave because of the heat. We requested to see if they could bring a AC, but never got back to us.
Also, the so called 2nd bedroom is not really a bedroom. it is a walk in closest size with a sliding door at best with no privacy.
the bathrooms are tiny and the bathtub does not work so do not believe the pictures. also, it has limited hot water so do not take long showers.
the main bedroom does not have a door so around 6am the direct sun beam will smack you in the face.
lastly, they were extremely rude people which led me to post all there negatives.
As for the positives:
The location is great and it does get alot of sun. also there are 5-6 food trucks downstairs so it is convenient. also, the unit had alot of clean sheets and pillows.
in conclusion, i would never in a million year return to this place or any units thats operated by lei realty. i have stayed here for 7 long weeks and although we have enjoyed waikiki and hawaii our stay at this airbnb was not a pleasant one.