If this were $350/night or even $400 this is a five star place no questions asked, but at $500 per night (after taxes and fees) it needs to be perfect. The unit itself was perfect… clean, extra beach goodies, cool sliding wall to the balcony. The overall experience, though, made it feel like less of a value.
I checked in initially at the first of two buildings (the one in front) and the employees were less than helpful and borderline rude about me making an error. At $500 per night I should be able to walk in the lobby with my pants on backwards and be greeted with enthusiasm.
The pools were VERY sandy and two of the hot tubs were had the jets not working. Reading prior reviews shows that this is a problem that is not being fixed for some reason. Again, at $400 per night, 2 hot tubs not working and a sandy pool could be overlooked, but at a certain price point it needs to be perfect. Other resorts at this price point have little extras like free poolside popsicles or kid activities, this does not.
Also, if you try to park in the garage after 9:00, you will likely have to park by the villas and walk 300 yards. Again, not a big deal except at this price point.