Megan was really great. We had to book with her at the last minute, due to complications with Tropical Storm Darby, which essentially rained us out of a yurt we'd been staying in. She was very accommodating, and made us feel right at home, and was kind enough to bring by some freshly ground coffee, and organic milk for us to use in the morning. The unit itself is right in downtown Hilo, just steps away from shops, restaurants, the waterfront, and the KTA Supermarket. The unit was spacious, clean, and well lit. Great kitchen area, clean bathroom, comfortable bed. Highly recommended.