Beautiful Resort. Nice Unit. Disappointing management company (My Perfect Stays).
Resort is wonderful: Great pickle ball courts, beautifully manicured grounds with koi ponds, lighted torches at night, pools, BBQs, and waterfront chairs. (No sand in front of the resort but an easy walk a short ways south to get to a beach).
Unit was comfortable and worked well for our group of six. Even the hide-a-bed was reasonably good. But the unit lacked many things that made it frustrating and less than great for our week-long stay: Many knives but all dull and no modern sharpener. No scissors. No pizza cutter. Coffee maker was broken. No storage containers. No plastic wrap. Freezer leaked into the refrigerator section.
Most frustrating was the management company: My Perfect Stays. They appear to be a large firm with no real knowledge of the unit or its contents. Their messaging was mostly marketing and threats of fines with no actual helpful content. They sent LOTS of robo-messages and canned/boiler-plate information that was irrelevant for the Airbnb platform. These messages came via Airbnb, and were repeated via email, and text/SMS messages, and phone calls - all with the same messaging. Very annoying.
Lastly, they hide "insurance , processing, and service fees" in their cleaning fee. As an Airbnb host myself, I find this improper and deceptive.
I would highly recommend the resort (Papakea) but if we return we would choose a different unit and definitely one *not* run by My Perfect Stays.