First of all, it's important to note that the Aina Nalu is actually part of the Outrigger chain and thus if you're looking for more detailed reviews on the property itself then check out their Trip Advisor page. As for the Airbnb experience with Carol, I was very excited to skip the whole front desk hotel check-in mess since we already had the required door code to access the unit at our own convenience. I loved not having to deal with key cards (or heaven forbid - actual keys!) but it was quite nice to find the two Outrigger keycards in the bedrooms so we could get into the amenities around the pool et cetera. The unit we stayed in (H109) had a fantastic full kitchen and a very clean and modern feel to it, it was very nicely decorated and maintained. The only downsides to the experience were: (1) there was only one bedroom in the two bedroom apartment that had the AC window unit so it was quite stuffy unless all the doors were left open (2) the bathroom has a large "window" but it was actually just a screen with plastic shutters for privacy so you could hear absolutely everything going on in the walkway directly outside. Other than those two little inconveniences it was a lovely experience, we loved how it was located close enough to the quaint Front Street in Lahaina to walk wherever we wanted and yet it was far enough away from all of the noise and tourists to preserve the peaceful tranquility of our vacation. I would definitely stay here again and although I never directly met Carol I do believe that she handles this unit was admirable efficiency and diligence!