The property itself is ok. However, we did not have a good experience with the host and property manager.
To begin with they provided the wrong door code. It's a sinking feeling after traveling for several hours to not be able to get into your unit. Brennan was responsive with a new code and we were able to get in to the main unit A. Next we discovered that the second unit B(bed and ensuite) had a improperly functioning lock. Where is the quality control? We weren't able to get that unit open until the afternoon next day, so 5 of us had to cram into the sofa bed and bed in unit A.
Communication was pretty terrible in general, and less than acceptable given our access situation with unit B. Host was passing the buck to the property manager, property manager passing the buck to the resort staff, resort staff back to the property manager...it was ridiculous. Not at all what I'm used to from other rentals where there are copious check in/check out instructions and property guidelines, but maybe that's how they do it in Maui.
I felt that the property manager Rose was unprofessional. She actually asked me not to track sand back to the unit when I was on the phone with her trying to resolve the access to unit B. I didn't hear from Rose again until about 5 hours later, 4 hours after I knew the locksmith had left and after I reached out to the host again. Finally they let me know they had accessed unit B and made keys that I needed to pick up at the resort front desk.
In the end, issue was resolved with far too much of my own involvement for my liking. Who wants to deal with that on their first day of vacation. Host really seemed apathetic so hence the rating.
About the units, they are equipped ok, but not abundantly equipped. We are a family of 5 and the towel situation was a little less than desirable toward the end of our stay.
The bedding was ok, not great. One of the kids did not enjoy the pull out sofa bed, so she slept on the cushions after the first night. Bathrooms were nice enough.
Appliances were good, but no Keurig, so note that when you're at the grocery store. we didn't really cook so can't comment on the cookware and utensils. Sugar ants in the kitchen were annoying.
My favorite was the lanai. We sat out there a lot at the end of the day listening to the waves crash, catching the ocean breeze, having a drink and watching activity at the beach.
Location was pretty great for the beach, long stretches of soft sand heading south. Snorkeling right off the rock point at the resort was actually pretty good. Close enough to some shops in Kihei to walk. Wailea resorts, shops, golf and fine dining very close as well.