Julia was very kind and responsive in the beginning. We chose the Market House and out of the 5 airbnb's we had booked this was the one we were most looking forward to. About 24 hours before check in we received an email that we were upgraded to a larger property and were given the address with no choice in the matter. We decided to roll with it even though our party consisted of 2 couples and didn't need a larger property. We arrived at the property to find our name in large font posted on the door which was unlocked. We entered the home and walked into several spiderwebs and it was quite run down. We made the decision not to stay at the property and called Julia. She seemed upset that we were not grateful for the "upgrade" and got increasingly frustrated when we asked for a refund. She told us to confirm that we found another place to stay before she would refund us. We did, and that's when the communication from her ceased. I had to spend time not only on my vacation but when we got home working with customer support to get our refund. What a waste of time.