My wife, son and I stayed at Kula Treat after 11 nights at a beach resort in Ko Olina (Oahu). We wanted to experience the different kind of beauty offered in Maui's "upcountry" and be close to the Mt. Haleakala summit.
Pamela was a delightful and gracious hostess. She did everything within her power to ensure that our 5 days in Maui were memorable. They were!
She contacted us shortly after we made our reservation and stayed in contact to help us plan our trip. Especially helpful was her recommendation to register early for the Haleakala summit sunrise. We would have missed it without her and this was the best part of our Maui experience.
Pamela allowed us an early check-in, greeted us with fresh cut flowers for each room, parked our car (it's quite a hill!) and made dining recommendations (both restaurants were outstanding!). She provided cold weather clothing for the Haleakala sunrise - very important, as the wind chill was 2 degrees! She also had supplies and equipment for our day trips on the island - coolers, ice packs, boogie boards, beach towels, sunscreen, etc. Additionally, she provided laundry and valet parking services (more on that below) and, unbeknownst to her, a free ukulele performance from her upstairs room - she is a gifted musician! Not all was perfect, however.
In June, it is necessary to leave the windows open at night. Though the ukulele serenade was nice, the neighbor's roosters were not. They were quite loud and apparently vision impaired, as they began their alarms several hours before sunrise each morning. Though this was not within our hostess's control, it did make sleeping difficult. We had to make a choice between heat and excessive noise. Neither was pleasant. I do not see roosters mentioned in prior reviews so hopefully this is a temporary condition.
While valet parking and laundry services were more than generous, it should be noted that guests may not self-park in the space closest to the house (this is valet only, as some prior guests had missed the mark and damaged reflector poles in the driveway). Additionally, guests may not use the laundry facilities, as some had apparently misused them. While Pamela cheerfully offered these services, we did not want to impose (yes, this was our choice) on those evenings when we arrived home late. This meant that we were limited to the parking space down the hill and did not have access to our full wardrobe, such as it was (we packed very lightly!) if we left early the following morning. Both of these are obviously "first world" problems but it would have been easier to handle the parking and laundry ourselves, at least on those late nights.
11 nights in our Ko Olina resort is admittedly a tough act to follow so we tried to factor that into our overall rating. Pamela rates a definite "5" and we rate our overall experience as a "4".