Great Location, poor house cleaning, found strange socks under the bed, hairs in bed, also the air vent in the bathroom is disgusting. I would fire your cleaning staff and start anew. Also… as in past rentals why don’t you invest in a knife sharpener and run the caring knives through it once a quarter……along with cleaning all vents and air conditioners. That would make your place an exceptional stay.
Three floors up and no elevator, so work out on a stair stepper before you arrive, but worth the climb up!
Oh, the code to the door was wrong but was quickly fixed by a call to your office.