We had a fantastic stay with Gabby in Hana. She sent us instructions on their location and how to check in via email. The check in process was very easy. Everything was simple but clean. We had a nice private bathroom just down the hall and each had a set of towels laid out for us. Check out instructions were on a laminated card next to the bed, which my husband did not notice. Would recommend reading everything she sends you or all the cards/signs there as they are very informative. I was not quite sure what the best way to reach the host if I had urgent questions. However, her email and instructions were informative enough to answer most of my questions.