Our stay started off rocky because there was incredibly thick fog making it almost impossible to see the house or driveway. we contacted the host to let them know what time we would arrive but they didn't respond. When we did arrive we called to get help to confirm location but no one responded. eventually we found the place and got in without help.
we discovered on the first day that the furnace didn't work. we called the host number and someone named Lisa responded quite rudely to us. she didn't want to help and told us we needed to contact the on site manager (even though I was calling through the app....)
eventually I got a hold of the site manager who was much much nicer and got us an additional electric heater since the furnace didn't work.
unfortunately, having two electric heaters (we had our 7 month old with us) and the jacuzzi pump, had the power/breaker go off a couple of times.
they also only had 1 ply toilet paper which seems odd for an expensive stay, so if that's important to you, bring your own.
the hot tub was so overly chlorinated it turned our wedding rings a copper color.
I wouldn't stay here again.