They're located just off Kalakaua and it's near the end of the Waikiki strip so it's convenient to walk outside and go down the strip and come back. The beach is just across the street also.
Prior to our trip they did not respond to my messages on Airbnb. I was able to get a hold of them easier by calling the hotel directly.
Check-in was a bit confusing. They had it under my maiden name despite me updating that on my Airbnb app after booking, and they had even greeted me with my married name before check-in. I'm lucky that my email had my maiden name in it, or else I'm not sure how I'd be able to prove that was me without my marriage certificate...
Unfortunately for us, elevators were under maintenance during our stay so there were only 2 in service at a time. It meant sometimes waiting a little longer for the elevator, especially down in the valet basement. The rooms were nice, but you can tell the bathrooms are on the older side. It was sufficient enough for us though, just needed a place to sleep and take a shower!
There is a mini fridge in the room which was convenient for our baby's bottles. They also had a crib in our room ready when we walked in since I had requested in when I booked the room.
As for their amenities, we didn't check out the pool but the photos looked nice. They also give you pool towel cards so you can get them for the pool or beach and bring it back to trade for new ones. There is an ATM downstairs as well as an ABC Store connected to the entrance so you don't need to walk down the strip to get to one.
Besides the convenient location, one of my favorite parts about this place is being able to text the front desk 24/7 for anything. We could text them to bring new towels or sheets or anything and it would be in our room by the time we got back.
One of the main reasons I booked here is because of their parking. It was included when booking through Airbnb. They have valet service and we didn't have to worry about looking for parking every single time we come back, which was frustrating last time we were in Hawaii. They were pretty fast in bringing the car out. You can text the front desk anytime to have valet get your car ready, which was very convenient for us with our baby. I'd say about 50% of the time the car was out but sometimes they were busy so we would have to wait or the front desk didn't tell them about our valet request. It just depends on the time of day. The valet attendants differed everyday but there were a couple that were really friendly and welcoming. A couple of them moved kinda slowly or weren't super nice but they got the job done.
Overall I'd recommend this place to stay in Waikiki. It's such a great location to start and end your day by walking around the area. Plenty of food within walking distance, especially at Royal Hawaiian Center and International Marketplace. It's not the grandest 5-star hotel but it's not a cheap rundown place either, it'll do if you're not looking for anything fancy but something better than a motel!