We've all been there at some point. My passport fell out of my luggage rushing to the airport for my return trip home. I promptly reached out to Mr. Weon who promptly coordinated with his housekeeping staff and had my passport waiting at the front desk to retrieve! Kudos!! I found the room to be perfect for my 1st trip to Hawaii. It was a great location and the room was very clean. I would definitely use their property again when I return. You can tell the owners pay attention to the minor details with ample body wash and scissors which I needed for some new items I purchased for the trip. Best wishes & Mahalo.