Arvis was very responsive and try to make things right for us. But the place is very dirty and need lots of work. It was our first time in honolulu and was looking forward to our stays but was disappointed of how the place turn out to be. The lines and towels smelled like it hasn't been washed, very dusty on the screen doors every where, mold on sinks/ bathtub in bathrooms. Blinds on one of the window was broken and was put behind the tv stand. We did reach out to arvis and he offered to rewashes all the lines himself and offered a partial refund. Most likely we won't stay here again in the future unless the place is well kept and clean.