We were tired after our long day of travel to Maui and entered to find the following in the condo:
1. Hair in a bathroom sink.
2. Dirt on countertops and furniture. (We used our own disinfectant wipes to clean surfaces.)
3. Dead moth on the floor near the tall dresser.
4. Dirty sheets in the sofabed with stains and bugs! We took a video.
5. Dirty dishes with lipstick still on a mug and another with stains inside.
We therefore had to completely wash all of the eating and cooking utensils and dishes/glasses before being able to use any of them. We spent over an hour cleaning after arriving, including re-making the sofabed with clean sheets, before we could unpack after an already exhausting travel day. We left the condo cleaner than we found it at check in.
The host Anke responded quickly to our concerns once we were able to text her. She offered to send a cleaning service over right away, but by that point we had cleaned the condo ourselves to our satisfaction. She also said she would use a different cleaning service in the future. She quickly sent over a repairman to fix a broken overhead light in the bedroom. The location was great and we appreciated her responsiveness, otherwise we would have reported the issues to AirBnB and given a worse review.