As soon as we stepped in , there was a folder on the counter with information of the apartment and surroundings. It was super clear and organized. The unit was spotless and everything was thought out nicely. We enjoyed our stay! I had to contact April once and she replied within 30mins. Would highly recommend this place for your Maui visit. Walking distance to Front st. The resort is nice as well. All together, Maui is magical and and staying in this unit made our trip super !! I have no negatives what so ever, didn't even see a single bug.. : )