Bano was quick to respond to questions. The resort was pretty, loved the flowers, koi pond, pool and the view of the beautiful ocean with swaying palms. The condo was very clean, and I knew going in there was only a window ac unit, not a complaint, but I slept on the murphy bed every night, it was so hot in the bedroom, even with the fans going, it was hot air. Bathroom was hot, no fan, I dried hair in hall. I would suggest putting more towels in the unit, there were 2 each of bath, hand and washcloths, I had to do laundry every night. Kitchen stocked with starter dish soap, paper towels. We enjoyed our stay, especially sitting on the lani with that view! I have never cared for the high rise type, Papakea is older, but it is well maintained, flowers beautiful! Bano does have another condo close by with central ac, she offered it, but I loved this resort, so pretty. Seems people don't read the pool rules though, no ball throwing or frisbees at any time doesn't apply to kids screaming and throwing footballs every day. I would think they are gone now, overall, it was beautiful, condo was clean, nice size living area with comfy sofa and murphy bed. Thanks Bano!