Great property, terrible terrible host. First the good - the property is ground floor which is so convenient especially with small kids (I have 2 5 and under). Most the units in the condo/hotel have the same finishes and appliances which give the comforts of home in a luxurious tropical vacation. Now the terrible - it's managed by Vacasa, which is a non-local call center. Normally when you stay in a hotel you can ask the front desk if you need something and can usually either get your issue resolved or have someone tell you the logic of why the issue exists. Nope. Note with Vacasa. You'll get a 1-800 number to call for anything and you'll get the standard "that's our policy" response if anything comes up. If nothing goes wrong and you don't need to talk to the host you'll have a great trip, but if you need to contact them for any reason prepare for 100% frustration. At one point I called the 1-800 number 25 times before I could get in contact with anyone. And when you do get a person? They won't have the authority to do anything. Caveat Emptor. The silver lining is that AirBnB does it's best to help out and make up for terrible hosts, so there's that.