Sandy is a great host, and she makes sure to do everything to ensure the guests feel comfortable and being transparent throughout the process.
The home is a gem! It’s conveniently located, the view from the Lanai are the best you can have (12th floor), and the place is relatively modern and clean. Napili market plaza roughly about 1.5 miles away has great food options and a really nice grocery store. There is a nice coffee shop and Whales grocery store is at walking distance. Our toddler was very good pleased with sitting outside at the Lanai, and looking at the ocean / turtles / rainbows. We had to constantly keep an eye out for her at the Lanai though (just to make sure, and there is a warning outside the Lanai door that says so). The resort staff were quite helpful as well - in fact I booked my snorkeling tour with them.
There was a minor glitch at the beginning of the trip, the house wasn’t thoroughly cleaned. Sandy handled it so quickly - sent her crew two times, once during the night and next morning to address, and left a wine bottle as well. Really appreciated it!