We ended up staying only 2 nights of our 10 day vacation due to the pool being closed. Jim had originally told us that the pool would be closed the first day of our stay, which ended up being extended to the whole trip. We were traveling with a toddler so a pool was a must. When I communicated that I would like a refund for the remainder of the 7 nights, Jim told me I was being drastic and only offered me a $200 cleaning fee refund. I immediately called AirBnb to get it sorted out. They were very accommodating and refunded the remainder of my nights with a 20% discount on the previous nights stayed. I did not appreciate being called drastic by Jim. This was a vacation I had been planning for 2 years and we were spending thousands of dollars to make it right. He should have been more understanding before trying to secure his passive income. That interaction did not sit well with me. I'm grateful that AirBnb had a good policy in place. There were also lots of ants in both bathrooms.