Every expense has been spared to make this place decent. Right from the check in there were multiple issues that made our stay less than pleasant. The bathroom smelled like urine and the bathtub didn't drain while taking a shower (probably clogged with hair).
The sheets of the sofa bed were dirty when we set it up and in general all the sheets didn't smell clean. The wall next to the king bed had been spilled on with liquid (coffee?!) and was never even cleaned! Overall the apartment smelled and looked unkept with paintings and lamps hanging crooked.
Also the fridge wasn't on and spilling water all over the floor at entrance when we first came in and it took us a day to have it at a cool temperature after cleaning all the water out.
One night we had to wait over an hour to get back into our room when we lost the card key. We only had one key and Pacific Hale didn't leave a spare key in the mail box. After this fiasco they even had the nerve to charge me $30 for a lost card key!
I reached out several times to at the beginning of our stay and got totally ignored. Communication in general has been very poor and concerning. Each text message I got from Pacific Hale had one sentence and then got cut off and leaving no remainder of the message?!
The only reason the stay was somewhat tolerable was the hotel staff and amenities the hotel provided (which you aren't supposed to use since you're part of Airbnb and not a hotel guest) and the fact that the hotel is placed in a strategic location.
I am very concerned about the picture/story created by Pacific Hale on airbnb about their place and the reality of it and the false illusion it paints for future guests......