The pickup location was easy to find and the van was ready to go & clean. The second day there were some issues starting it, so I reached out to the host about it. He responded in less than a minute. After talking through the issue, the host offered to go buy a new battery and install it ASAP so as to not impede on our plans for the day. He kept us updated and arrived promptly. The battery was changed in no time and that did the trick. He checked in on us again just to make sure everything was going smoothly.
I also have to add, I made a mistake when dropping off the van and left an item behind. I thought it was in my bag, but it rolled off and I didn't see it before we left (rookie mistake not to sweep the vehicle for items). I reached out to the host and they recovered my missing item and went above and beyond to get it back to me. I cannot express my thanks enough.