We overall enjoyed our stay at Pacific Hale location which was located in a hotel. Communication was easy and they usually responded within a day. This location had a microwave, toaster oven, and hot plate along with set of dishes/silverware for 4 people. We really liked the location and it was walkable to the resort, restaurant, and shopping area in Waikiki. This location has free parking listed and we never found any off street parking that was free for overnight parking. We ended up paying for valet which was $35 a night. They also only proved 1 towel per person which would have been nice if they provided more since we stayed for 6 days and took multiple showers a day since we did go to beach/pool daily. They also stated in check in instructions that they would provide 2 room keys but only provided one for us.