The good –
This apartment had everything we wanted - walking distance to the beach and shave ice, lanai, well-equipped kitchen, beach towels, and convenient location in a very reasonable price range. A little bonus is there were showers in the parking lot to wash the sand off your feet before you go into the property. This was the best deal we could find in Kapaa and we enjoyed our time here. We did have a couple of concerns (see below). The host offered to fix the items we mentioned, but we declined because of Covid concerns. They also made amends on the cleaning issue we had which was unexpected but very much appreciated.
The constructive -
With that said, the apartment could benefit from some TLC and a deep cleanse. The screen door to the lanai kept falling off the track, the lanai glass door in the bedroom required a little muscle to even open, the toilet holder exploded off the wall like a practical joke on the first little tug, empty bowls under the bed, and the fridge made very loud noises. Communication could also be improved. While the property is in Hawaii, the 800-number provided is a management company in Portland, OR. When we didn’t receive a timely enough response from the host via AirBnB messaging regarding luggage storage, we called the management company who said we needed to call the registration desk of the property but did not even have the phone number to call so we had to find it ourselves! This is basic information for a property you are managing, and the host will refer you to the management company for timely responses during your stay.
The FYI –
The listing is not upfront about laundry so here is the skinny – It is coin operated and located a few steps from the unit with the room requiring keycard access. There are two washers and dryers, costs $2.50 a load ($1.50 to wash, $1 to dry), and you can buy quarters and single load detergent ($0.50) from the registration desk.
They do not offer luggage storage due to covid protocols.