1. I asked about a parking space prior to check in. I was told by the host that its 10 dollars and no other info so I assumed thats it. I rented a car based on that information, only to realize that I was suppose to register prior to that and the guard had no idea. There was a lot of last minute scrambling. Tiffany was quick to respond so thankfully that did get resolved but it was a stressful start.
2. The place was very cute and the view was amazing. Its pretty much like the photo and I was really happy about staying here for 3 weeks.
3. The horror started at night- I checked in on Halloween but I was not expecting real horror. I saw a roach scurrying by around at 11pm in the kitchen sink. I understand one or two roach on a warm island but then I soon saw 5 scurrying by... and this was with lights all on. I realized that there was a roach infestation which resulted me calling airbnb freaking out at 12am. Airbnb support was extremely unhelpful and said I should stay in the bnb. I had nowhere to go at 12am so I slept with all the lights on hoping they wouldn't get on my stuff.
4. I packed up all my stuff early in the morning and left because I couldn't stay there whether or not refund was issued. I saw two more dead roaches under the bed in the morning as well as a bed bug trap. Red flags.
5. I saw another small roach in the bathroom in the afternoon when I came to pick up my stuff in the refrigerator. I moved to a new clean bnb I booked last minute but I still jump everytime I think I see a bug. I had to float around on my vacation in my car because I had nowhere to go and it wasted 2 days to resolve
6. Overall this is costing me around 1000 extra dollars to rebook a place last minute for 3 weeks. Tiffany was actually really quick to respond and helpful with everything so I thank her for that. I had more issue with airbnb support which resulted me calling multiple times to get a time frame for the resolution. They were really unhelpful and I was appalled by how they speak to their customers. I was a huge fan of airbnb and im not sure if ill continue using this platform.