Deborah was great with communicating. After paying $377.94 for the cleaning fee and arriving I was disappointed when we found stains in our towels as well as our bed linen, we also found left over crumbs at the bottom of the toaster oven in an aluminum foil as well as dust on the vents in the bathroom looked at if it has been there for quite a while. Finding a park was trying being that your in Waikiki so we opted to use the hotels valet while was $36 a night. We stayed for 10 days for that was additional to the payment for your stay as well as the cleaning fee. I didn't mind paying for the cleaning fee because we are living within a pandemic but was highly disappointed in how alot of things was not clean. The valet personnel working each night was super professional and bubbly as well as the front desk personnel. We also liked the free laundry facility, you just need to purchase your own detergent, fabric softener and dryer sheets. Overall it was ok, just disappointed with the uncleanness with the fee you pay.