The location is very convenient to a lot of beaches , restaurants and stores to name a few - Ka'anapali beach , kapalua , honolua bay etc. 5 stars for the location and the cleanliness. The 3 stars I gave were mainly for the check-in time (only from 4:00pm) and the overall customer experience. Unlike others they didn't offer checkin from 3pm and the listing did not explicitly state that it doesn't have AC. Not having AC during the summer even if it's situated right across the ocean felt very hot. Such was the case even in our trip the fans in the rooms were not enough to help with the heat. We even had the patio doors completely opened during the night so we could get some cool sea breeze but we couldn't handle the heat. FYI my hometown is one of the hottest parts of India so handling heat is second nature to me. So it's not something to do with me or my family not having AC was an absolute bummer and not having mentioned it explicitly definitely made it hard for me. While they tried to offer additional fans what would have really helped is a portable air cooler given our stay was short we adjusted and didn't take additional fans. The next important thing to note is the check-out time which is 10:00 am as against the usual 11:00 am time. I missed paying attention to this and ended up checking out at 10:22, although I wasn't charged any late checkout fee the person who spoke to me made me feel like I had to vacate right away. Having an infant it felt like they made no extra effort to help the customer in that situation. I feel vacasa as a business needs to improve on its customer experience. I definitely didn't have a pleasant experience wrt to the customer service. Lastly when I requested for some time ( checkout by max 10:45 pm) the person on call mentioned that unlike other small businesses vacasa is a big business so they have strict policy during covid to vacate by 10:00 am. Mentioning about small or big businesses was unnecessary given what I was asking was for few extra minutes of checkout time. And if the person who spoke to me is reading this review vacasa is not bigger than Hilton or Sheraton we stayed there too and they made our stay more than merry just that we didn't get the rooms for these additional dates which is why we resorted to booking this one. For future stays I definitely won't come back here and won't recommend this to my friends or family w/without kids. And above all the price on this wasn't anything reasonable. I didn't want to be mean hence the 3star but for the checkout experience imho it's a 0 star.