When we arrived in Honolulu on Jan 25, 2018 we called the guest host from the airport as we had been instructed to do. We were shocked and horrified to be told they did not have a reservation for us. This in spite of the fact I had received a communication from them earlier in the day telling me how the key pad was coded.
By the time we arrived at the Waikiki Grand (which is where his Airbnb is located) they had obtained a hotel room with an ocean view for us. We were told our reservation “didn’t make it from one system to another “
We were told it was an upgrade but looking at the pictures of Mark’s Airbnb, we had reserved and paid in Sept 2017, it was not. It was marginally adequate- at least we weren’t on the street!!
Once we asked they supplied us with an induction cooktop, a pot, frying pan (that didn’t work on induction), some utensils, dish towels, beach towels and mats
All we wanted was the room we reserved! We expected more from Airbnb based on our previous experiences! This has clouded our view of Airbnb and not sure we will use it again!
In hindsight I should have contacted Airbnb immediately for support, rather than waiting until our vacation was over