Ash was very responsive and helpful. The room has a great view of the city and we really enjoyed using the on-site hot tub and pool area which was pretty empty during our stay. Overall, a good place to stay but definitely an older building/condo so just don’t be expecting super clean/newly remodeled/new furnishings. Also, we learned after having to get our door key reset three times not to put it by phones/magnets. So please learn from our mistake if you stay here! You need the key for elevators/ pool area/ room (pretty much everything).