We had a bad experience with the property and property management. We had booked this place for 3 nights. On reaching they allowed us for early check in, which we appreciated. But upon reaching, we ran into a few issues. The house had a funky smell that you get from no ventilation for several days. The furniture was worn and looked unclean. All of this was fine - the main issue we had is they had two tiny window air conditioning units, one in the primary bedroom (which is in the opposite corner from the bed and has a wardrobe in the way) and the second one is in the living area which has vaulted ceilings. The AC units were 1) truly under powered for the amount of air they need to cool and 2) we believed were not functioning as they should. The two twin beds are located on the loft have no air conditioning units. The fans were barely spinning too.
Since I was travelling with my parents who are both senior citizens, I did not want to put them through the unbearable heat. We visited in Sept (it was 80 degrees that day). We ran the AC units on lowest setting for 1.5 hours, but the apartment did not cool down at all. You would be fine only if you are directly in front of the unit, else you will sweat profusely. We called the hosts and let them know of the situation. They said they can only get maintenance folks the day after to check on the units (as we didn’t think they were working as they should). As I didn’t want to put my parents through the heat, I had to last minute find an alternate accomodation at a premium price.
The hosts cancelled our reservation, but did not select the reason as “something wasn’t as expected”, but only that “we asked to cancel the reservation”. To their credit, they did refund us 40% of the amount - but as this was a misrepresentation of an amenity I am very upset. I am now out $600 and had to pay premium for the alternate I had to book.