First off, for most visiting couples, this rental would work. However, I was traveling with my 90 year old mother, who is active, but found the access stairs difficult to manage. There are no pictures of the outside view of the house, or of the access stairs, which would have influenced whether to book the rental or not. The listing mentions guest must manage 3 flights of stairs; there were 4 flights, and the home was much higher than a typical 2 story home. Iʻm guessing the height was closer to 20". Further more, the rentals indicate ADA compliant bathroom and hallway access, which would indicate easy access to the unit?
Still, all of this was not deal breakers. The check in procedures: our first encounter with the host required us to go over the rules, a two page, lengthy, typical short term rental blurb age, longer than any hotel, motel, BnB, that I have ever experienced. The rule about no guests allowed in the unit was made clear.
Now here is the issue: there was a misunderstanding on my part regarding this rule. Is a care giver who is there to assist only for access and egress subject to a $50 additional guest fee? We had my motherʻs primary caregiver stay off property, and would arrive to assist with my mothers belongings, upon entering and exiting the property only.
This resulted in a confrontation between us and the property owners, with a lengthy, stern, inhospitable, lecture, that was detaining us for an appointment. We agreed to pay the extra $50, but the hosts demanded in paying for this fee immediately, which was unreasonable, and would have further detained us from our already late appointment.
We were locked out from our apartment, denied access to my mothers medication, and escorted off property by police.
I have traveled extensively all over the US, and abroad internationally. I have used Airbnb numerous times. This is by far the worst experience I have ever had, and have never been treated so unfairly, with no consideration towards the elderly, and the special needs of the elderly.
Please consider this, before you consider renting this property.