Marlene's place is just as advertised; it has all the basic amenities and is located in a very convenient location in downtown. She also has a nice high table and chairs right in front of the unit so you can enjoy the outside cool air while being protected from the rain and view the Hilo farmer's market. Street parking was also always available right in front of the building. The neighborhood may look a little sketchy because the building next door is a bit dilapidated, but walked the area at night and did not feel unsafe at any point.
We did not have any issues while staying here so we did not have to message Marlene but she sent us clear check in and check out procedure reminders.