Working with him was easy and simple. He was beet quick to respond back even when I was off alil on our 5hr time difference. His willingness to help and answer my questions even questions about the area, location and local things to try. We found out that the pool wasn't going to be usable during our stay. This was weeks after booking. He looked into this, and confirmed it to be true. He was willing to refund without hassle. We stayed regardless. The location was perfect! So many things close to us.
We also learned that the balcony wasn't going to be usable during our stay as well. Kinda a bummer as I'm a early morning coffee drinker who LOVES a view. That wasn't happening during this stay sadly. The room could use some updates and improvements on the bed and pullout bed. They were both pretty hard. Ask for extra towels and wash clothes. We are a family of 3 and had one towel per person and one wash cloth for all of us to use. Needless to say I was washing them alot.
I don't want to sound harsh. But this isn't anything I didn't tell him myself. He is willing to help you have the best get away! Just remember one thing you're booking a room in a hotel, and a hotel room is what you get, without the extra perks. For what I paid, I really hoped for more. Please note the extra fees that are required when you check-in. He clearly states this and wants you to know this. We understood and paid them. If you read this. Just know you will pay extra feed once you check in.
Get out ans explore! He can point you in many directions. The food court in mall next door, will be your best friend!! Please take advantage of it!