Unfortunately, this is one of the few negative experiences my wife and I have had on this platform.
We had planned a trip to Hawaii for our 5th anniversary, and booked this place. 3 and a half weeks before our trip, I had to have emergency spinal surgery.
We contacted Julie and told her the situation, and she initially refused a refund of any kind, despite having plenty of time to fill the room again with another paying customer.
When I pressed the issue, and offered extensive documentation of my situation, she offered to refund half of the room was rebooked. Not the full amount. Half.
She was attempting to profit (1.5 X the rate) off of my emergency spinal surgery and cancelled trip.
Classy.
Look, I know Airbnb’s are businesses. As a business owner myself, I get it. The thing about businesses is they generally don’t try to profit off someone else’s misery unless they’re evil.
And the reason to choose Airbnb over say, the Marriott is because at its best, it’s a community of people across the world providing a fair service for the money.
At its worst, it’s, well, Julie.
To sum up:
Everyone else (including United Airlines) gave us our money back after our anniversary trip was cancelled due to an extremely painful emergency spinal surgery. Not Julie.
So, if you want to stay with someone who has less regard for their customer’s wellbeing than **United Airlines** by all means, stay with her.