We had been looking forward to this trip to Honolulu for months, however our flight got cancelled due to the weather and never made it there.
I had been in regular communication thru out the whole trip, I even contacted support to see if they can help refund part of the trip.
After several messages back and forth, I was told I would not receive anything back for the price I paid, which was a lot..
I understand that AirBNB and the hosts have to make their money....but in situations like this the guests should get something reimbursed..
Fidelia responded that there will be no refund at all....