We are from Canada and could not message Tracey from our phones. We arrived at the check in time and were met Tracey. She was so nice and welcoming but not intrusive whatsoever. Showed us the place and asked us if we needed anything. She provided local restaurant options for us and we really enjoyed our stay. The apartment was a lot bigger than we expected and it was nice that it had its own laundry as most places do not. Everything was clean and exceeded our expectations. Very close to downtown and the airport.