Chris is friendly and responsive. She has a great guidebook placed beside the bed to tell everything. During my stay, I felt at home since I was encouraged to use anything in the condo, including their wonderful public pool with a spectacular view of the ocean. Chris was also just a message distance away to resolve any concern I had. Regarding the location, this condo was convenient enough to feature a bus stop nearby, which could take you to Kapalua, Lahaina and anywhere in Maui.