I didn't have the opportunity to meet Olivia in person, but she was responsive to any questions we had. The location is smack-dab in downtown Honolulu, which was very convenient in getting around. Parking spot is included in the nearby structure, and as another review mentioned, it is near the top and takes a bit to get to due to speed bumps. However you can get to the room pretty quickly from the space by going up one flight of the nearby stairs and going through the double doors. Great hub to explore Oahu.