I was contacted on the day I arrived that I no longer can stay at the studio due to plumbing issues. Krystle and Donna already set up for me to stay at the Hyatt Regency Waikiki Resort with no extras charge. I was given a high floor with amazing Diamond head view and partial ocean view. Krystle and Donna made sure I got check-in with no problem at Hyatt. I will definitely stay with them next time I am in Waikiki for sure with the excellent customer service they provided.