The issues with Elite Pacific and Pila Mai 6K began before we even arrived. A week prior to arrival we were informed they only provide 2 days worth of basic cleaning supplies, including “Dish soap, Dishwasher detergent, Hand soap, Dish scrubber, Paper towels, Toilet Paper, Trash bags, Laundry detergent, Shampoo, Conditioner, Body wash” - you are expected to buy all of this yourself. Given how much we paid overall and the exorbitant cleaning fee of $800 it was quite frustrating to have to supply the property with basic cleaning supplies. After escalating the property manager agreed to provide supplies for the duration of our stay.
At first glance it appeared clean but once we started unpacking we noticed lots of brown smudge’s and fingerprints on all the doors/door frames, and crumbs/garbage down the sides of the beds.
In the fine print it was noted there is a mandatory mid-stay clean, which somewhat justified the high cleaning fee. However, 8 days into our 14 day stay I reached out to Elite as I hadn’t heard when the mid-stay clean would take place. Initially they said “it’s at 2pm” but did not specify a day, then said “Actually I do not see one scheduled during your stay. I will have to get back to you on this.” On day 10 I still hadn’t heard back so I reached out again and said not to bother with the mid-stay clean as we’re leaving in a few days, however I want a partial refund on the $800 cleaning fee. Despite showing them a detailed receipt from AirBnb they said “As far we can tell you did not pay for a mid stay clean. There is no record of a request or payment. If you feel like this needs clarification please contact Airbnb directly concerning their fee schedule”. I again escalated and the property manager said their out going cleaning fee is ~$400 so if we weren’t charged for a mid-stay clean they couldn’t explain the price discrepancy. Ultimately they agreed to reach out to AirBnB on our behalf, but it’s now been almost 2wks since we left and we haven’t heard back or reached any conclusion.
We will never book a property with Elite Pacific again and would highly suggest you consider another property or company before this one. You could literally stay at the Hyatt or Sheraton for the same price and not have to deal with the same nonsense.