At first, everything is well. We got instruction on how to check in and what should prepare before go to Hawaii. Then, things became not well. We couldn't find car permit in house which customer service told us was in home without accurate location. But Thanks, we told we could leave msg to avoid car be towed. That was our first day. They did sent car permit on second day which is great. However, on the second day, we surprisely found ahuge bug on the kitchen's floor so be careful if you choose this one. This might not big deal since Hawaii might have bugs. After that, the last night was really upset. We came to airbnb at late night then found the guest room was locked and we couldn't open it from outside. We contact the host, they said they would try to get it unlock but can't make a promise. We're tried and thought we might call a emergency unlock service so that we can get rest.Before did that, we contact again. But they told us that's not allowed. Ok that's fine. So we checked again what if the door can't unlock tonight. They just told us you had another room and you guys can sleep. We have 4 people and only 1 bed. Then they just said you have living room with sofa. I see for now. The customet service seems didn't care about the thing. I just asked if your guys can send or can't someone tonight please let me know before 11:00 PM since we can't wait all night. They told us they can't do that either.🤔🤔🤔😂😂😂Thanks anyway, they did send someone without notice, but got it unlock with key. We asked if we can keep this key in room. They said no.🤔🤔🤔🤔 Good luck if you choose this apt. Btw, the location is great and near the sea. But after all these things, we just can't really enjoy it.