I will say that the room was great, but not at all what I expected. It was clean and all amenities that were listed were provided. Overall, we enjoyed our stay here.
However, I thought we rented a one-bedroom condo, but this is literally a privately managed hotel room. I was shocked when we arrived. When I looked back at the listing, the photos were representative of the room we got, so that’s on me for not noticing that it was all the same big room.
It’s also important to note that although this is located within the Kauai Beach Resort, as a private rental, you do not have access to the free events that the resort puts on every day. We were disappointed to find that out (and be reminded by staff) throughout our stay. We still enjoyed the pools and food from all three restaurants were great. The teens loved having access to their morning Starbucks and the beach. The room does face the pool are, which is very loud all day until it closes at 10 p.m., so if you’re looking for quiet, this is probably not your spot.
Tina’s team was extremely responsive, getting back to us within minutes if we needed anything, and that was much appreciated. I only heard from Tina herself when I communicated about an ant problem, which she thanks me for bringing to her attention and promised would be taken care of before the next guest arrived. Given how responsive they all were, I expect this was done.