The van saw pretty beat up: curtains were broken, back doors didn't open from outside, side doors didn't open from inside with one of the side doors not able to open at all. Didn't have a rack on top for our boards. Jesse did come out and install them pretty quickly for us and refunded us a day. With all that Jesse was very nice, quick to respond and very apologetic for the conditions of the van. We had the van for five days and it was a great way to hang around the island and surf the beaches... its a bummer the van was in such terrible conditions. If i had known, probably would've booked elsewhere.