We came here this past April during Easter week and had an overall good experience, although the ad was unclear that the water view and grassy area directly in front of the condo was a common area for the entire Cliffs complex. Easter week was a bit slow, and the complex wasn't full.
We came back in July, and it was literally mayhem. Every sunset on our Lanai was shared with 50-75 people dining outside our balcony, kids running around screaming and chasing the Hawaiian nene geese that are supposedly protected, and people hanging out and talking loudly at all hours of the night. We had to call security every night, and sometimes multiple times per night due to people hanging out by our windows. We found it to be uncomfortably hot and humid here in July, there is no air conditioning, and so all the windows must remain open in order to get some air and trade wind cross breeze.
On top of all of this, the condo downstairs is under remodeling and with that came constant daytime hammering and banging. When we confronted the host, and wanted to leave to go to another property, they basically said deal with Airbnb and didn't want to get involved at all. They said it was their anniversary and they said goodnight. That was the last time we heard from them, and due to no other availability, we had to stay there the entire time.
Airbnb was only willing to give us half the money back due to the host's moderate cancellation policy, and again it is super unclear that this is neither a private nor a peaceful residence. You do not have one moment of peace at this property unless it's extremely low season, which I guess was the case to a certain extent Easter Week. There are lots of options on Kauai and we won't be back. We also had to buy many things as the condo is not equipped with soap dishes or any shower caddy in the bathroom, no spices, no working electricity on the Lanai, baseboards peeling back, baby blue carpet, no foil to wrap food. We literally spent hundreds of dollars trying to simulate a somewhat normal experience. We had to call maintenance because the storage door on the patio wouldn't lock and the doors blew open during a storm. The door stop at the front door needs to be replaced as the door slides closed, and again you need as much air as possible. Beautiful view, but it simply can't be enjoyed when you are sharing it with oblivious and often drunk vacationers. The BBQ's are also located outside this condo, and good luck using those. Hoards of people everywhere. We dined out most nights to get away from the noise, only to come home to more of it as people hung out until the wee hours of the morning. There was no peace, little sleep, and many calls to security during the night. Certainly vastly different than our stay in April.
The host needs to invest in this property and give it some love and care. It's really run down, and quite shabby. It would have also been nice had the host at least thanked us for our modest efforts to brighten and supply the place, if not offered some concession for our disappointing experience.