All our communication was through Rob before and during our stay. We were welcomed by him and then shown to our apartment. It is exactly as it looks in the photos. The great bonus was having a keypad entry. With 4 people staying here we could come and go as we pleased and no worries about keys!! There is a huge brand new microwave, oven and fridge which was fantastic. The only minor issue we had was the couch not being a fold out sofabed. We rang Rob and he organised another bed promptly. We had a very pleasant stay. Lovely neighbourhood and walking distance to everything. We hired a car and it was fantastic being able to park underneath the building for no cost. This apartment is very good value when you check how much you would have paid by booking through the Hotel Reception itself.