What a pleasant surprise! After carefully reading all of the reviews, I booked 'The Happiest Space' based on the price and location - the Waikiki Grand is located literally a minute away from the beach, right next to the zoo. Amazing restaurants and shops along Kalakaua Ave. are within a 5-10 minute walk, and the bus stop is also very close by. Check-in and check-out were a breeze, and the room was larger than what I had expected. The new soundproof windows and air conditioner made for a pleasant stay, and with no cleaning fee this room is most likely the best deal in Waikiki. I did not need to contact Irene or Kurt separately (as the room had everything we needed), but based on our brief interactions, they were both very responsive and friendly. I would love to come back someday!