As soon as we made the booking, Pamela reached out to us with a 4-page email offering sage local tips and easy-to-follow directions. After we expressed interest in certain areas and routes, she followed up with additional tailored information. We were hesitant about going the clockwise direction from Hana to her house, but were encouraged and emboldened by her recommendation to go that way unless it is muddy after storms. After a savory dinner at the restaurant Pamela suggested, we easily found her home and she expertly valeted my car into her parking lot. This was followed by a personalized tour of her premises, including a nicely decked out terrace offering an enchanting view. The unit we stayed in had all the amenities necessary and then some. Since we had booked the sunrise tour at the summit of Haleakala the next morning, Pamela pointed out that we could borrow her warm jackets, hats, scarves, and mittens, along with two thermos bottles, all of which came in handy and kept us cozy. I also have to mention that as soon as she heard that our son could not make the trip with us, she initiated refund for the third person, to our great amazement. In summary, Pamela is a most phenomenal and exemplary host, and is the pride and joy of Airbnb community!