The room wasn’t ready when they gave us access and we were not able to get ahold of Pam. We called the cleaning company several times and when the cleaning company finally answered they were super responsive and kind. Once the room was clean things went smoothly after that, But we were there for only 1 night (thankfully). The property was extremely clean and nice and it had direct access to the beach. Not sure I would rent from Pam again, but would stay somewhere else on the property.