Our name wasn’t on the security guard roster when we arrived at the condo. She said she couldn’t let us in. We tried calling the host’s local friend in Hawaii to help, and after six calls & no answers (no call backs)...still no avail. We then tried the hosts phone that lived in Utah time zone. Several unanswered calls later, still no help.
Luckily we were able to convince the security guard lady by showing her all our booking emails and she allowed an exception so we weren’t stranded or paying crazy prices for a last minute hotel.
We got in the condo very easily. The map was accurate and helpful.
We had a 2 inch roach crawling across the pillow of our bed. That happens...the issue was that we didn’t have clean pillow cases to swap them. Nor did we trust that those were clean. Most the towels looked like they we mud stained.
One suggestion would be to add some basic soaps, shampoos and conditioners in the bathrooms.