The communication before the trip was quick and courteous. We flew in late and when we reached the unit, the code we were given didn’t work. I called and they quickly reset the code for us. The unit did smell a bit musty, but was clean. I believe there might have been fleas as I woke up with bites each day I was there. I did mention it to them after a few days and was told pets were not allowed, so she thought it was doubtful. I was disappointed in that answer, because pets definitely could have been snuck in. I just told her I wanted to pass the info along in case she wanted to treat the unit before the next guest. Overall I would recommend. The location is amazing! Right across the street from the beach! We watched the sunset every night on the lawn across the street, beautiful!!