Lia my host have been very responsive when I had a small issue with the hairdryer in the unit and she came by personally to replace it with a new one. Even when I’ve a query that’s not related to the apartment, such as looking for other activities during my vacation and how much tips should I give dinning in! She is an awesome host! The unit is located a few minutes walk away from the famous Waikiki beach and Ala Moana Center, a good deal for an apartment with its amenities around! Will book again when I return to Hawaii!