We have stayed at the Aina Nalu over 10 times, and this is the first unit we liked immediately. It was the cleanest unit we have ever stayed in, and it was a relief to know exactly what unit we would get. In the past when we booked directly through the hotel or a booking agent, it was always a challenge to get a unit on the second floor, which we prefer. Additionally, they offered beach chairs which were a nice touch, rather than renting. They delivered a package to us at no charge, and were prompt and genuinely pleasant at all times.