Candice & Richard were unavailable and arranged for Margret to meet us at the cottage when we checked in. Candice texted later on to ensure that we settled in ok. All direction & information was thorough and easy to follow. We love, love, love the cottage....and the fact that it feels like we are alone in a forest. It's easy to see that a lot of thought and effort was put into creating a space conducive to relaxation & rejuvenation. Everything is organized and very clean. The location was perfect for us....a short drive to Volcano National Park and restaurants in Volcano Village. We hiked in the park all day and looked forward to getting back to the cottage in the evening. I highly recommend this cottage.