We stayed at this location for 5 days in July. We ran into a few hiccups that Jaqueline was able to quickly resolve. The only down side was needing to use a laundry card to do laundry in a public laundry facility on each floor of the building. As long as you have a card, its doable. Getting in and out of the building can be cumbersome with a large family and luggage. Once situated, its easy to move about the building. This is walking distance to Waikiki beach, I would recommend cutting through the park to save time. Restaurants, and activities are close, and having a reserved parking space is amazing! The beach chairs, cooler, boogie board, and beach toys were an added bonus that my kids loved. We even enjoyed the board games that Jaqueline provided.