THE TRIP FROM HELL:
We have been trying to request a full refund for towing the Air BNB vehicle back to owners house. After waiting approximately 6 hours for owner to show up after the owner would not send a tow truck out to Hana to pick us up. We had asked prior if the vehicle was in good condition to drive to Hana and the owner assured us that it was. However, do to the owners negligence the vehicle broke down in Hana and the owner was reluctant to help and stated that we as guests should use our own AAA to tow the owners vehicle out as he stated that he does not have AAA.The owners solution (after trying to persuade us to stay in the broken down van over night) was to drive his friends truck out to Hana and have us as guests drive the truck and tow the van back to his house. We’ve requested the money from our trip back and still haven’t heard anything back.
Additionally, host was very unaccommodating and disrespectful.
All in all terrible experience, will never book again.