Theresa was quick to reply when contacted via Airbnb. We did have to call to confirm our check-in procedure and we were referred to her colleague Keoki. He helped arrange a place to store our luggage until the room was ready, and even provided us some beach gear. He also recommended some restaurants to us, and showed us the way to the beach. Getting into the building is a little tricky, but easy once you figure the process out. The condo was as expected, spacious, comfortable and CLEAN. We loved having a full kitchen to cook in while there. Utensils are available, but please note: bring required cooking items (spices, seasonings, salt/pepper) and other little things (dishwashing liquid/sponge) with you. There were two full-size closets and a dresser, perfect for hubby and I. We had an issue with a faulty towel-rack, but assume that will be repaired quickly enough. The AC worked very well, a definite plus. We were walking distance from the beach, shops, restaurants/bars and convention center. Previous reviews were accurate as far as the furniture, but we didn't spend a whole lot of time in the room, and you shouldn't either!