Jan is super quick and responsive to any issues that came up. We ran into an issue where the parking spot was taken by another guest so we had to park pretty far away as we got there late at night. It would have been been helpful to have instructions on what to do if that happened before hand. The place was great! It was spacious and clean. We really appreciated the extra beach toys (boogie boards, snorkeling gear, coolers, beach chairs, etc)!