We had a very short stay here because we had to check out early. Explanation of this to follow.
This place had positives in regards to location and views, but the actual stay experience was a negative.
Positives:
-The view from the 42nd was amazing (If scared of heights maybe not for you)! You get to experience the beautiful picturesque scenery from Waikiki that will make friends and family jealous.
-Access to Waikiki is at the palm of your hands. Shopping of all kinds including: endless food options, endless clothes and apparel options, Ala Moana shopping center about 10-15 mins. drive and ABC convenient stores everywhere.
-Public transportation is very accessible
-Last but not least, access to the beach is walking distance from the building.
Negatives:
-Pots and pans are all scratched up
-Pool was out of service for the week of out short stay.
-Shower head was very old and outdated along with curtains.
-Ceiling paint above shower head was cracked due to mildew.
-The biggest deal breaker of this place was that we found a bed bug in one of the beds the first night there. It went down hill from there. That led to further finding out that there were various old dried stains in one of the bed mattresses which was very disturbing. The bed frames were dirty (old crumbs, dust, dirt and other debris). Linens and surfaces looked clean but underneath all that it was gross. No other word to describe it. We also ran into 2-3 roaches in our one night stay. We had to leave after discovering all this hence our short stay.
Can’t leave out that the host “Vacasa”, which is a third party host, was made aware of the situation and was more than willing to make things right. They refunded us for what would of been our entire stay including the first night. They were very understanding, apologetic and polite during this whole ordeal. They’re customer service is greatly appreciated and commended for making things right. They even allotted us some time to gather our things, find and book a different place. It was a big inconvenience and an unexpected scenario but Vacasa made it right in my book. Big thanks to you Vacasa and all those involved that helped us out!