Erin was very pleasant and helpful when checking in. The place is super cute, clean and nice decor. Convenient location near old town Hilo for shopping and restaurants. The bathroom was an issue however. There is no mirror above the sink making it interesting for my husband to shave. The shower rod is not stable and so the water poured out on either side. I wished I had thought to ask for the ac to be turned on prior to check in. It was very hot and we had to leave for a bit for it to cool down. Once running it cooled the place nicely.