Jeff & Shana's place was perfect for our family! They were super communicative and provided lots of useful info. We didn't need them during our stay but I imagine they would have been very helpful if we had needed them for anything. The condo is just as described. We loved having the ground floor lanai for mornings and evenings. Really great to have the pool right there and access to the grills. We used them several times. Kitchen had everything we needed and we cooked a lot, so that was great. Also helpful to have the coolers and beach chairs in the closet. The location is great; we could easily walk to our favorite spots like Queen's Bath and Hideaways and not have to worry about parking. Overall a great stay. Definitely recommend and would stay here again.