The home was very good: clean, safe, calm, good location. Our biggest challenge was communicating with the host. She never really responded to us, except if she needed something from us (checkout time details etc). There were 3 instances where we needed her help but never got a response:
- After multiple attempts of reaching her, we finally got the instructions to wire the 18% tax fee to her. We had to contact Airbnb support to reach her.
- As per check-in instructions, we tried using the gate intercom. There was no response. We messaged and tried to call the host, but got no response. Finally we had to park the car on an active road and walk inside to get the key card.
- Upon entering the Airbnb, we found bath soap/lotion missing (which as per the listing, was supposed to be provided to us). We again messaged the host. We never got a response. We had to end up buying it.