This is a great little apartment in a prime location--on the North shore, only minutes from Hanalei, which is my favorite beach. Karl was very helpful, whenever I needed him, day or night. I never interacted with Rachel, but I am sure she is, too. There were things in the apartment to use, too, such as boogie boards and beach mats. The mini-kitchenette was helpful, as I could make my own breakfast and lunches to go there--and coffee, as well. There were dishes and utensils, too--and towels of all sizes, so you don't need to bring your own. I will definitely come back as soon as I can--and stay here again. This is a very good price for what you get and where.