Melody was helpful and flexible. However, the unit didn't meet my needs as a single person, seeking a high end place... maybe for a group of people and since there are 3 beds, that may be "high end" for that price!
For me, the "king" bed was uncomfortable because it was two twins pushed together, and there was a gap at the bottom that I hit my knees on trying to get out (because twin mattresses are shorter than a king)... i specifically asked about quality internet and the hulu TV in bedroom, but it was lacking and seemed to only have a repeater in the room. The hulu TV wasn't there - they offered to bring it but I didn't feel like dealing with that since I had unpacked my things already for a longer stay. Lastly, the place is cutely decorated, but the table runners, area rugs, and puffy chair cushions were just not cleaned and filled with sand and dirt and stains. There was extra and different furniture so it felt a bit cluttered for one person looking for a top of the line place... again maybe that's great for a group! Melody was helpful but she told me she was in the unit before I came, so I knew that she was aware and ok with the current state of things.