Shannon did not respond to our daily messages for 4 days. Because of her lack of response we were outside the timeframe allotted for a refund. She didn’t respond to a single message until I called her four days after the first message. When I did call she rushed me off the phone saying that she was “at work,” and would look into responding to our messages. Poor customer service which is unfortunate for this location. The owner should be wary about an employee - who is hosting their place - who claims to she was “at work” and couldn’t respond to Airbnb messages in a timely, professional manner.