This was a great little house to stay in. Everything was comfortable and cozy. Banana bread and bottle of wine on arrival was a nice touch. Mark answered questions quickly. Really enjoyed Volcano village although our stay might have been planned a little better by a shorter stay... we found ourselves traveling to Hilo frequently. No complaints at all. No evidence of rats or any other vermin...I don't know what that other guy thought he heard? I live in an old house and there are always creaks and groans, it sounded just like that - or maybe branches of trees hitting the house - all completely normal!