Shelley gave us a warm welcome when we arrived and was very enthusiastic to tell us about the places we can go around Hilo once she knew it was our first visit. She also had a note in the room with details of such places. The room has a separate entry and so it is kind of a private arrangement. The place is a little secluded but 10-15 minutes drive from nearby shopping and restaurant. We did not have any issues while staying here.