Chad gave clear instructions and expectations before we went and asked how our stay was after. The unit was clean and the check in/check out process was easy. The location is the best part of this place in my opinion. It is so close to everything and the hotel is a common stop for the trolley and bus tours. The only downfall of this unit is that you have to buy everything you may need to cook stuff (such as seasonings, oil, etc) and there are not toiletries like in a standard hotel room.