We had a 3 day reservation and had to leave an hour after checking in because of various issues with the home. The host was sleeping in her kitchen/living room so we could not use the kitchen when we pleased even though kitchen amenities were offered, and we would have to text her every time we wanted to use the kitchen so she could leave the room. There was a big bug problem so we could not keep any food in our room. We asked her to use the refrigerator to keep our groceries cold and she acted surprised that we wanted to use the refrigerator. Even though we texted her that we were going to need space, we barely had room to fit 1 carton of almond milk. The bathroom had one working sink handle and her toilet had a milk jug in it so it can work, which it hardly worked because you have to hold the handle down for 20 seconds to be was able to flush. The host suggested we wear shoes inside because of the sand and bugs. After bringing up the complaints to the hosts that I had about the listing, she suggested that we should leave. We had been traveling for over 16 hours before then so we were completely exhausted and I had to start calling every hotel on the island to find a bed for the night. Lastly, the garage ceiling was falling in so I felt uncomfortable parking my car in there since I had a rental vehicle and did not want the ceiling to collapse on it.
Airbnb told me I should have taken videos and photos of the house which is extremely rude to do. This is someone’s house, regardless of if it was not up to the standards that I payed for, I will never be that rude to take a video of someone else’s home. The owner was kind enough to open their house up to total strangers, and Airbnb asked me to do something this rude... It’s not the renters responsibility to document and check that the owners of the properties are accurately portraying their rental properties and amenities. That’s Airbnb job!
I had to spend triple of what I budgeted for while on vacation because of Airbnb. Their support team was no help other then getting our refund that will come in 10-15 days, but we were homeless that night and already payed for 3 nights so that didn’t help much. Also, the manager that I requested to speak too said he or she could call me on Tuesday, but again we are homeless on Saturday night so that’s 3 days away, no help again... I would highly reconsider using Airbnb.