Although this rental was clean and in a great location right in the center of everything Waikiki, I am giving 1 star for the awful lack of communication regarding our stay here. I had given a heads up that my mom, my 6 year old brother with special needs and I would be arriving around 10pm from a long flight and when we arrived around 10:30pm we were told nothing about having to use a key to get into the elevator or stairs to access our unit. We called all the numbers listed on Airbnb and the rental app they made us download and not one number picked up. The number that was given to us for any problems during our stay didn’t even have a voicemail set up. We were stuck outside with no one to let us up to our rental for almost an hour and if it weren’t for a random tenant living in the building letting us up to our floor, we would’ve had to book another place to stay. We finally got ahold of someone the next morning who then gave us information about how to obtain the key from a lockbox but with no apology whatsoever. She was so curt over the phone saying, “I’ll send you instructions through the app” and hung up. They also didn’t even include WiFi instructions until the next day when I had to inquire about that too. Overall, the location is convenient and it was clean but this management company is severely lacking in responsiveness and communication.