Teresa contacted me ahead of my trip, confirmed and re-confirmed our arrival time and was there to greet us when we arrived. When the door handle broke the first night she was extremely accommodating and got it fixed immediately.
Honolulu is a city so if you're not prepared for city noise, you will be disappointed. The neighborhood was fine. Love to access to little and local eateries -- even shrimp bus in the parking lot. However, the noise of the city is ever present