Basically Renee lied to us and switched rooms(telling us we would get a better room-same price because she took in a local family needing housing). I have a list of things that created the situation: no kitchen towel or paper towels or Kleenex, a mini fridge with a block of frozen ice that counted as a freezer, etc. I can go through the whole list, and took pictures. She should not be allowed to run an airbnb. The unit I booked had a full fridge, towels, etc-as shown on the listing. The unit we were in had a filthy toaster oven and not even a sharp knife. I had to use toilet paper under the two cups I washed for drying. There were no working night lights, but there were three steps going from the bed to the bathroom . No crank to open the bathroom window. I asked if we could borrow a cooler so we could buy our own ice-she said they didn't have one and brougt a small dish with about 10 ice cubes. No sign of another family. As the last stop on our vacation, we were so disappointed