Just like listed this is not a hotel so there is no luggage help so dont expect any help. Once in the room I notice stains on the carpet and sleeper sofa was very dirty too you could see all the stains right away (sleeper sofa super uncomfortable). We used dishes and some of them where dirty I cleaned everything I used and moved on. Now the positive. The view is AMAZING, we had breakfast and dinner in the balcony just enjoying the view. The location is great as you can walk to the Hilton lagoon and beach and many restaurants. We also had a problem with the neighbors smoking I called security as I was adviced and security said they couldn't do anything about it unless I had pictures of the person smoking. In the unit you will find chairs to take to the beach and other items that help you enjoy the beach even more. Over all 8/10. It will be a little crowded for a group of 4 adults, we were fine since it was 2 adults and 2 kids.