Soon is a great host. She was easily reachable and the description of the unit was accurate. We have no complaints about the unit; the balcony is the highlight. It is situated in such a way that you can see both the sunrise and the sunset if you lean over the balcony a bit. We gave a 4/5 for the value because the price is on the high side. Although, to be fair, the cost is more if you were to go through the hotel itself and it is in Hawaii, which is known to be expensive. Also, don't forget that there is a daily resort fee and a daily parking fee. Finally, the location is good. It is a 10-15 minute walk to the restaurants and bars along Waikiki beach. All in all, we would recommend this unit and in particular because of Soon's excellent communication.