Tried to solve these issues with Star via Airbnb platform and her son while there. Star asked to speak on the phone and had her son call me. He was not very polite said we were scammers and while he admitted to several of the issues we had he didn’t seem to think any of them were a problem. I really hate the idea of leaving a negative review but in this case it’s warranted. Please read all of the reviews (I failed to do this). I did ask for a partial refund I will say that up front but since (my fault for thinking people are honest) I waited to ask it was denied. Airbnb reached out and also asked but again it was outside the window and so at that point it’s up to the host. Just wanted to clear that up first because I was verbally told I was a scammer by the hosts son. So here goes we were hosting a retreat at the location it was a spiritual healing retreat and star knew this ahead of time. (Emails were exchanged) we did see in the site they have cats but we figured a few outdoor cats and other wildlife would be fine because we all like animals. Upon getting there we noticed that several of the cats were inside of cabins and the main house. (By the way they have 7 cats and a pregnant female. 3 grown cats 4 brand new kittens and the momma is pregnant again) anyways we did airport transport for our guests so day one we were in and out a lot and didn’t really notice issues right away as we were loading and unloading guests. Once we finally arrived we had a guest inform us there was cat urine on the loft bed we assigned her to. We went to check and we were told a cat was inside we had to catch him and remove him and sure enough the bed smelled awful! So we at this point are trying to make sure all cats are out everywhere (no litter boxes at all in any place) we reassigned rooms ( which was a huge issue because we had people pay for private rooms and that caused issues) we were unable to get ahold of anyone because star was away and had failed to give her son phone number and while we (not I but my manager) saw him at check in we couldn’t find him when looking ( also bear in mind all guests had a minimum of 8 hours travel some 17) so we called it a night and reroofed people and figured we would just move on. Wrong the cats turned out to be an on going issue as the doors to the main house only close when locked and the cats literally push open the door because it is not sealed at all. We had cats in and out the entire stay. We noticed cat vomit in places and some places just smelled. ( because of the doors and the rain I am assuming the couch in the main house smells heavily of mildew as do the towels once wet) the next issue arose the very next day when we noticed a pathway to a cabin had loads of mildew and was super slick. We saw people with pressure washer and asked twice for it to be washed. It never was. This path was the only way to get to that cabin and because of this we had two falls and two injuries on property one girl skinned her knee up badly and a child busted her toe open luckily it wasn’t to bad. The kicker to that whole thing is they were using the pressure washer so it wouldn’t have been a big deal. The next issue we faced was knowing we were hosting a retreat they decided that it was fine to do construction like loud construction during our stay on property. This wasn’t a city thing or a neighbor thing no literally the host son and boyfriend and other workers knowingly did this. Because we have a daily schedule we had to adjust many things at this point. We had guests who wanted to leave (luckily they stayed) it was an absolute disaster!
So I reached out to host after leaving because no one seemed to be communicating with us while there except the very last day the son came to check on the internet. The host and I spoke via Airbnb platform . I mention this only because I had to use social media to reach her before due to her not communicating I was told by her son “ well she is in Paris so it’s not her fault she can’t respond” anyways I communicated with her about the issues told her I didn’t want to leave a negative review but I needed her to make it right. ( I paid 800 for cleaning fee and around 9k for a retreat space and was robbed of both of those) I didn’t want a full refund I wanted some compensation she said let’s talk on the phone when I return to Hawaii and I said okay we set up a day and time and 30 minutes prior to our time I got a voice mail from her son?!! I called back and he answered and when I said I want to speak to his mom because it’s her listing and she was who I communicated with and he told me no he was in charge and I would be dealing with him. The conversation went downhill from there. He mocked me and called me I believe a little girl although I don’t remember exactly but it was rude. He acknowledged the cats come in and out but didn’t understand why this is an issue when I told him they pee on stuff he said no they don’t. I explained to him