This stay was extremely disappointing. After a wonderful 2 week vacation in Hawaii I was called (on my personal number) by this host and verbally harassed for not following check out instructions that were never provided to me. My room was not cleaned once during my nearly 2 week stay even though I was charged a cleaning fee. I was harassed via calls and texts on my personal number after I had checked out with extremely personal attacks to my character. Extremely unprofessional and hurtful words. On top of that, after I extended my stay on the air bnb app and paid for an extra night this was never communicated to the resort staff and I was locked out of my room not once but twice and had to have an embarrassing convo with resort staff. Lastly, I was falsely accused of smoking in the room (I am a non smoker, as was my guest) after throwing away a FULL box of cigarettes I found in the hall on the ground. I am extremely disappointed in this host and after what happened I would highly recommend users NOT go through her for your vacation sty needs. This was an amazing Hawaiian vacation but unfortunately had to leave on a sour note due to the unprofessional conduct of this host.