PROS
-Amazing Location, right in the middle of Waikiki. Tonnes of restaurants, stores, the beach etc within walking distance.
-Apartment is exactly as pictured. Very clean and a great size for our family (4 adults and 2 kids). The open concept is also great especially if you have kids.
-Captain Cook is extremely professional and very responsive. They will work hard to accommodate your every need. The service was so good it was almost as if we were staying in a hotel.
-They provided everything we'd need for the beach. Including boogie boards, a beach umbrella and beach chairs. There was even a playpen there for the baby. Unfortunately the beach umbrella they provided was damaged though. I forgot to report it but I'm sure they would have replaced it if I did.
CONS
- The washer and dryer weren't as powerful as expected. Especially the dryer, so be prepared to do very small loads (max 5 pieces of clothing).We had to run the dryer several times just to dry simple loads such as our swimwear. They did provide a drying rack however so we were able to utilise it on the lanai.
- Only two keys were provided with the apartment. Typically this wouldn't have been a problem but with 4 adults it kinda got a little tricky. Especially if you want to do your own thing. Mainly so because you're not able to access the Penthouse from the elevator without a key. (You also can't enter the building after 10 o clock if you don't have a key). That pretty much meant that we had to do everything together or 1 person would have to wait at home with a key in order to let you in. We made it work but I think at least 3 keys would be ideal for a place that sleeps 6.
Overall, this was an amazing apartment and Captain Cook's made our stay that much better with their professional service. It's definitely worth the price and we would all book with them again in a heartbeat. Mahalo!