Getting a hold of Joelle was easy and her instructions on check in and check out were very detailed and clear. There were a lot of amenities that were available for us to use but we didn’t know they were in the closet and pots and pans in a cabinet, as we aren’t nosy so we didn’t open any of them and we didn’t look at everything in her place. It is located in a great place at Ala Moana, and it’s quite a walk to get to Waikiki but it was worth it. Would stay here again when we come back to the island.