Crystal was very quick to respond and polite, however she was unable to rectify an issue that should/could have been an made an exception due to her listing detail oversight.
We were able/allowed to book this unit for 2 nights, but our booking was cancelled about 1 hour later - due to a 3 night minimum. Crystal seemingly was unaware of this resort policy but manages multiple units in this resort.
Details: After receiving a same day confirmation of the booking and dropping our bags with the resort bellman and heading to the beach - we were contacted by Crystal. The only option provided was to pay for 3 nights. 3 nights were not required and no option or discount was offered. She simply said we will get you a refund. We received a refund, but I feel that customer service was lacking. We had shared that we had to cancel our VRBO in Kona that same day due to undisclosed construction on unit lanai. I had asked if there was any way that exceptions could be made and none were attempted.