We have some feedback, but great location for us to be close to our wedding party. Lots of restaurants and beaches were walking distance.
Feedback:
We felt we were being strung along to get an early check in. We wish Mouy was up front and honest that 3pm was a firm check in time.
A month before our trip, I asked if there was any way to check in early - We were even willing to pay to do so. Mouy said she would let us know if we would be able to check in any earlier than 3pm and that it was dependent on how fast they could clean the room.
Day of…
10:30am I let her know we arrived. She responded right away and said they just started cleaning the room, but would reach out when when the room was ready.
1:30pm I messaged again to check in and she didn’t respond.
3pm came around and we didn’t have a code, so I messaged her and she responded with the code.
This was frustrating because we could have gotten something to eat or explored, instead of waiting in the lobby.
The remainder of this feedback is only a result of feeling there was dishonesty.
1 - Some of our outlets didn’t work.
2 - There were ants around the countertop when we arrived and a few other hygiene concerns (ie. found wrappers, dusty privacy wall and some mold along the shower grout). This normally wouldn’t bother us as much if there wasn’t such an emphasis on the cleaning and disinfecting for 4 1/2 hours.
3 - Bring or buy shampoo, conditioner and body wash from downstairs. We were given travel sized bottles of body wash and a conditioning shampoo combo.