Everything was good until the night before I was supposed to arrive to Hawaii. I received a call from Tammy saying the unit had a leak and I was able to stay there. My biggest issue was that Tammy kept saying she would cancel the reservation and I would have to find my own accommodations THE NIGHT BEFORE I AM SCHEDULED TO ARRIVE! I pleaded that I would not be able to afford accommodations at the last minute as I had paid for this reservation months in advance. Once we got to Hawaii Tammy was able to get us a 2 bedroom suite until Saturday then we had to move mid trip to another suite. We missed out excursion due to the guy not showing up on time to let us into the new suite. It was a mess. I will give Tammy 4 stars for at least answering my calls and finding us accommodations. However, threatening to just cancel our reservation was not cool. It is poor customer service to tell a customer that “we could have just refunded your money and you would have been responsible for your own accommodations”.