From the time when our reservation was confirmed, Lia was immediately on top of things. She sent warm welcome wishes, detailed information about the suite, concise directions on how to get there, together with guides on restaurants, entertainments and activities around the Waikiki area. It got even better from there. She was quick to respond to my various questions and requests, then helped arrange for reliable airport pick-up to ensure our arrival on the busy Halloween evening hassel free. When we arrived, Lia and her husband were already waiting for us, and even gave us a hand with our luggage. By then, we have already been up and about for almost 20 hours, and their warm reception helped to put us at ease. During our stay, Lia generously continued to offer her help if we needed. The orientation to the suite given was meticulous. We were impressed not just by its view and its stylish furnishings, but also by the many details designed for comfort and convenience, e.g. from the pillow menu, to strategically placed tissue boxes throughout, to a loaded laundry card with detergent; and for the beach, chairs, umbrellas, even a cooler. Of course, the entire suite was immaculately clean, the only way we like it! And oh, did I mention the bag of delicious granola that Lia made herself, as a welcome gift?
Waikiki is fun and festive, and the suite is located right in the heart of it. The complimentary parking was a huge plus when we rented a car to explore the very beautiful island and met some more lovely people.