Pros:
1.location to Waikiki downtown
2.Clean
3.Extras like shampoo and conditioner etc
Cons:
1.Bedroom in back faces on to an alley so very noisy...dump trucks in early morning and people talking can be heard through windows in alleyway.
2.Check in was frustrating and longer then usual as we were given the wrong code. Yes she apologized which I can appreciate but that was just the beginning of the communication issues we had all week. If it was just that I wouldn't even mention the check in but the communication issues contined.
3.We noticed after our first night that there was a loud beeping coming from right outside our unit and when I asked the front desk they informed me the pool pump was broken and they were waiting for a new one and there was no stopping the beeping. I messaged our host right away as the beeping was very loud and I would never use a pool without a working pump. She relayed that a former guest told her weeks ago about a loud beeping noise but that she thought it was taken care of because the guest right before us didn't mention it. I relayed that the beeping was so loud from inside and how I didn't feel comfortable using a pool that had a broken pump. I also said that I didn't understand why she would not have followed up after the former guest told her about the beeping instead of just saying to put air conditioning on to drown out noise as that's what the other guest did.
She didn't address this at all! Not one message back to me to respond until day before check out.
She then sent me a generic checkout message. I told her that not communicating with me after I voiced my concern about her not following up with the previous guest was not professional as if we would have known about the pool we would have tried to book elsewhere. If a guest reports persistent beeping noises coming from the courtyard right outside the ground level unit you should always follow up!
I then asked for a discount or late check-out and she said I already gave you a deal of $159 USD a night since I asked if there was a weekly discount rate upon the inquiry 2 months ago before we checked in. You can actually go on right now and for 3 nights it shows $139 USD a night. (We stayed first week of March and it shows the $139 a night for last week of March) We left the unit very tidy and checked out right before 11 as she relayed she could not give us late check out or a discount. I found this experience very unprofessional. She could have at least offered the $139 USD rate and gave us a small portion back for the headache...and not being able to use the pool which also had cracked tiles on bottom I might add.
Note: Just last year we booked an air bnb in Costa Rica and the week before our host informed us the pool was not working and we were able to book another one with a working pool with no fee.
A host should not assume an issue is fixed after a guest relays it. A good host would follow up with the management to ensure the beeping was taken care and if it's not possible to fix then inform your upcoming guests so they know to change to another location etc..if that is something they do not want to hear while trying to relax on their vacation and of course not being able to use a working pool!