We love Maui, particularly the Kihei, Wailea and Makena areas. We have been there several times… We will be back to Maui and will consider the Kihei Surfside Resort, but “not” this unit.
Facility Review
The condo/facility is in a beautiful location– right on the water between Kihei and Wailea. Views were excellent. There is a delightful park associated with the facility with ample lawn chairs. We enjoyed using them to watch the sun set over Lanai each evening. No beach access per se, but a short walk puts you on a beach with shade, grass and sand with easy access to the water. The Facility Manager, Dan, was gracious and had a customer-first mindset.
Condo Review
A bit smaller than portrayed in the pictures, but adequate for two adults. No AC– trade winds kept things cool in the afternoon, but the bedroom was almost unbearable at night. Part of going on vacation is being able to get rest and a comfortable night’s sleep. Ceiling fan only slightly turned. Was unable to adjust fan speed to anything that would move the air. They did have a standalone fan, but it did not make much of a difference. We slept on top of the sheets most of the night or took turns sleeping on the couch near the balcony.
When we arrived the internet was not working. We contacted the host, but most of the effort was done by Dan at the Facility. We were without internet access and cable TV for two days. Supposedly there were some billing issues that caused the service to be shut down. Once the internet came online we discovered that the TV in the main living room area did not work– bedroom TV worked fine.
The Host was slow to respond– normally responding only once every 24 hours. “We’ll look into it” and never any type of an apology for the inconveniences– this was surprising and disappointing compared to other Airbnb experiences we have had. Glitches and small challenges are expected, but also speedy resolution… and some graciousness in accepting responsibility.
We did meet a few other owners that would come by the park each evening to enjoy the sunset. They were friendly and inquisitive about our experience. They have pride in their facility and were surprised to hear of our challenges and wondered how they could help resolve.
Reviewer’s Notes:
- We understand that they plan on installing AC in the Units.
- The day before we departed the Host informed us that they had a new TV to install. We told them to wait until we departed.
- Additionally we asked for a small and reasonable refund concession from the Host for the inconveniences of no internet for two days and no TV for the duration of our stay. We were disappointed that the Host agreed to a smaller percentage of our request, which equaled approximately 4% of the cost of our stay.