Im not the one to give bad comment, especially when I got a great comment from the manager. But I have to tell my story.
To be fair, the comment I had was misleading, the manager said I was sociable even if I've never met him at the time and it would be a pleasure for me to come back. I was still living in the residence!?Fairly impersonal.
Anwy, that's fine. I got a room that is not the 1 advertised, which is fine too.
On the first night I went to prepare some food in the kitchen, and I saw a dozen of cockroaches everywhere!
When I ran into a cleaner I asked her to plz clean the kitchen, she said she'll bring some bugspray but I never saw her coming back.
I spent a good 2h cleaning the kitchen and this time hundreds of them were running around. They were hidden underneath the moldy dry rack, behind some wall plates above the stove.Im not the one to be scared of a few bugs but we're talking 100s of them.
The cleaners r supposed to do the kitchen and bathroom weekly but its obvious it hasnt been done for weeks. Other tenants of other units who live in the place permanently also said to have an infestation and the cleaners dont usually come weekly to clean the common area as they are too busy.
Its 40 min walk to the beach, not really in Waikiki.
I booked to arrive on a Sunday and I was told by email I had to give $10 extra because theyre closed during that time,and also another $10 when I leave because its a Sunday too.Beware that if to arrive at 6pm any nights u also have to give $10 extra.I think this should be added in the room description rather than after making the booking.
The shuttle is not $14.50. I went to the people in red aloha shirts as said,they quoted me $27 cause the postcode is not Waikiki.
To top of it all,the place is NOT safe.I had my rented scooter stolen overnight.It was parked at the back next to the office right up against another motorcycle. When I saw it was gone,I went in distress in the office,Richard(1st time I meet him) put his hands up in the air and said:Its a big city, things happen!
A bit of empathy would've been great at this time.
They have cameras in the place and said they will watch the footage, a week later, I asked about it and they said they saw nothing. I then asked if I could watch it, the receptionist said she'll right a note and ask the right person,but I am still waiting to here from them.They have my email.I don't know y I had this experience when you read so many good comments before me but in all fairness I did not have the best time and I would recommend you to search for something else.