I had several questions for Jessica and she promptly sent out answers...even though many of the answers could be found in the app. (My wife is the AirBNB expert, I'm a newbie). Meaning, Jessica was patient with a relatively needy user.

We also had a, from what I understand, a fairly typical experience of having our rental car die on our trip. Jessica was understanding and flexible about the fact that this car was stuck in the parking lot for a few hours.

We had an excellent time and enjoyed our stay at her place MUCH more than the hotels we were at in Lihue and Honolulu on the rest of our trip.