Worst Airbnb I’ve booked. Due to flight delays&cancellations, we got there at 5/6am, went straight to bed & left early the next AM to pick up our car rental & did not have time to lounge around inside. After returning, my family & I were confronted w/ a pest inside, a large toad that must have been inside prior to our arrival. It was jumping around & leaving trails of feces. I called the #’s that were provided in the guest binder(guest services, emergency line, and the condo management/the front desk)but was met with rude comments telling me to “get rid of it yourself.” In addition to the pest, the towels were very dirty & sticky. Due to their negligence, we were forced to check out early & book a hotel. We reached out to the host about returning the fees for the days that we didn’t stay and the cleaning fees(almost 1/2 the booking fee), but he refused & accused us of letting the pest in. Overall, this has ruined my family trip.