“WELCOME TO HAWAII”
After being in Oahu for 5 days, we travelled to the Big Island for the remainder of our Hawaii vacation. Upon arriving to Kaia’s Airbnb, we discovered a very large roach in the living room (about the size of a lighter). Of course, the first step was to reach out to our host with our concerns. Her initial response was to tell us “WELCOME TO HAWAII”, offering roach spray under the counter. Little did she know this was not only my 4th time on the island but also our 6th day there. This was the FIRST time we saw roaches in a home. We did not know how to respond to such an insulting comment, so we waited for a while hoping to receive a better message from our host. She then proceeded to “joke” with us, saying she doesn’t mean to “pester” referencing her pest control issue before resolving it. When we woke up the next morning, we realized there was a dead, worm-like bug in the bed. Because of how the host handled the situation the night before, we didn't even bother messaging her about it. We were very hurt by her response to our concerns during our stay. Unfortunately, this impacted our stay greatly and dampened our excitement to be on the island.