We had a big trouble on check in. The front desk staff didn’t allow us to check in because they don’t have a booking under my name same as passport. The host made the booking under my display name on airbnb but never confirm with me my full name on passport or let me know passport is required for check in. I called and texted them but couldn’t get back from them quickly and finally the hotel staff specially allow us to check in by showing the payment receipt. The host replied me almost 2 hours later. If you arrive out of their office hour or cannot make phone call, you need to take the risk that you can not reach them when you need help.