We had 5 sightings of large cockroaches and 3 sightings of smaller insects during our stay. When we mentioned our first sighting of ONE roach, we were told it was a normal part of island living. Later that evening, 3 more large roaches were underneath my clothing in the bathroom off the living room. We saw him twice on the property after that first evening, but unfortunately did not bring this up to him as we were on our way out the first time, and he was on his way out the second time. This was absolutely our mistake, and we regret not informing him ASAP. We were hopeful we would not have any more sightings, as he said the poison would kill the roaches, and we wanted vacation to be as smooth as possible. The second evening, we saw two more roaches. We were able to kill and photograph one. We messaged him and very respectfully asked for a refund as we had a lot of anxiety trying to sleep. We sent photos. One photo we got was NOT a roach, which Art did identify. However, we are 100% certain of the five separate sightings. Art said our claims were “suspect”, and stated we brought the roaches with us from our other airbnb locations. This was very disrespectful, as we have both traveled extensively to other tropical locations including internationally and it is not in our integrity to lie. No apology was issued for the accusations and he stated our request for a refund was unreasonable. We noted several areas in the house that were not properly sealed. We spotted roaches crawling out of the baseboards specifically, and within our clothing/luggage which had been on the floor. It is clear that many people have had enjoyable, pest free experiences here. The property itself is lovely; however there is definitely an active roach issue. We are disappointed by Art’s lack of ownership and denial of our claims. We hope he will be more respectful of his guests moving forward.