If you thinking of booking a unit from Carol St John at Aina Nalu, BOOK FROM THE OUTRIGGER WEBSITE INSTEAD.
Reasons why NO ONE should book a unit from Carol:
1. She is extremely rude, disrespectful, and unprofessional. She did not do anything for my guests and I when we arrived to a FILTHY and UNCLEANED unit.
2. She is UNRESPONSIVE and has TERRIBLE COMMUNICATION SKILLS. We were waiting an hour to hear back from her whether or not the house cleaner would come by to at least change the used, dirty, and stained sheets. We arrived at after 8 PM to dirty and stained sheets, towels, smelly kitchen rags, residue all over the kitchen and bathroom counters, chips on the ground, spoiled milk on the counters, bathrooms not cleaned, and trash and food left out. When I called her when arriving, she sounded annoyed and then nonchalant and said I was free to cancel the reservation and leave. After letting her know there was NO WHERE we would be able to go to on short notice, she said she would let us know if the house cleaner can come by! The tone of her voice was enough to make anyones blood boil!!
3. She FAILED to provide us with alternative accommodations even after acknowledging that the unit was supposed to be cleaned. She STOPPED RESPONDING to my messages after I got off the phone for her and we had no idea what we were going to do.
4. THERE IS A MOUSE IN THE ROOM!! I don’t know how this short stay could have become such a nightmare and disgusting experience. My guests and I tried getting it out but was not successful. It is still in the room.