Julia was able to get a handyman over same day the shower knobs broke and get it fixed for us so we can use the hot water. She is nice. The Airbnb was well equipped with beach chairs, snorkel gear, beach towels, boogie boards, sand buckets, etc. She even left us two gallons of water in anticipation for loss of water for potentially two days. The unit stays cool throughout the day and does not need AC. The beds are not comfortable, they sink in and hurt our necks and back. Towels were clean, but the living space was not super clean, there was a bloody crusty thing (maybe booger) on one of the pillows. We saw cockroaches in the bathroom and living room. Obviously, some cockroaches are to be expected in Hawaii and on a unit that is so close to the ground, but still it wasn't pleasant. I liked the secured gate and designated parking spot. Hot tub and pool was really nice after a long day of adventure. Located close to the high end mall on the island and really nice beaches.