Unfortunately we cannot recommend staying here.
We arrived around 8:30pm and the first red flag was that there was no key in the lockbox like the check-in instructions stated.
We contacted the on-site property manager who was surprised to hear there was no key. They unlocked the back door with their spare key, but rather than opening the door for us, we could hear them and see through the window that they were moving around inside from room to room. We stood outside in the dark for several minutes until we called again to be let in.
We asked immediately if the place had been cleaned because they were wiping down counters and they claimed it was already cleaned and they were just “dusting.”
Upon further inspection, it was clear that the place had NOT been cleaned - crumbs and coffee grounds on the countertop, feces sprayed in the toilet, hair in the shower, hair, crumbs and dirt on the floor, disheveled pillows, smears and old smoothie spills on the table. One of the toilet paper rolls had a small hole in it which had a brown larva crawling out.
We alerted them immediately and asked for them to at least change the bedding and sanitize the toilets (BARE minimum when you’re paying a $150 cleaning fee).
They came back inside and admitted we were “surprise guests” and the family member who manages the AirBnB listing never told therm we were booked.
They spent about 10 minutes cleaning (mind you it’s now almost 10pm and we just want to relax after preparing all day for a friend’s wedding).
While accidents/miscommunications do happen, instead of being honest from the get-go, they misrepresented the unit as being clean and were willing to take our money until we brought the issue up to them.
We did get AirBnB involved, and the host was unwilling to take responsibility for the mishap that was 100% their fault and refuse to refund us the cleaning deposit.
We’ve AirBnBed all around the world and this was by far our worst experience.