this was the worst experience ever, Whaler's Investment and Airbnb ruined our trip and provided a prime example of why they should not be trusted. we rented a four bedroom unit last year for our wedding on Maui only to arrive on island to find out that the unit was never booked and our family was to be homeless. eventually, they did put us in another unit on property after several hours of frantic phone calls but it was half the size. it was better than being homeless but the real kicker was how they charged us. initially, I was told that we'd be receiving a full refund, but they ended up giving us only a partial refund, a relatively small refund for the difference in cost. they never discussed pricing with us only informed us of the small refund that we would be receiving. the unit that we were put in was unexpectedly vacated by the intended renter due to last minute changes in that family's plans, so you know that they didn't get a refund. then they turned around and charged us full price for this small unit. that's quite the racket they've got going on, they got paid double for a unit due to their own mistake... I wonder how many other customers they steal from in this manner. our family was the losing party, Whaler's Investment should have done more to compensate us for the incredibly negative impact that they had on our trip - they ruined what was to be a special family wedding trip and they definitely did not care. so disappointing.