The grounds and location of the resort was beautiful. The shuttle service around the resort and down to the beach and back was a wonderful touch. The staff working were all very friendly and attentive.
The hot tub heating was broken and was not fixed through the entirety of our stay. Not their fault, but If this is a deal breaker for you, I would suggest calling ahead to see if it has been repaired.
The only restaurant on the resort property is closed Tuesday’s and Wednesday’s. This means no convenient food options or poolside cocktails on those days. I don’t know if this was mentioned in the booking, but if it was, I missed it and we missed out on the conveniences of the resorts only restaurant for 2 days.
We had a couple customer service issues during our stay (don’t trust they will call you when your room is ready if you arrive before then, even if they say they will.. we waited 2 hours only to find out it had been ready and we were waiting for nothing. I suggest checking in 30 minute intervals.)
Not all room locations are created equal, it really did feel like a gamble and unfortunately we did not get the good side of the coin. We had to walk past dumpsters and service entrances to access our room, which isn’t a huge deal all in all,
but didn’t feel like a “resort” experience. The door to our room was damaged at the security latch when we arrived and we eventually had an issue getting the door itself closed. This led to more damage which needed maintenance to come and assist. Despite the maintenance gentleman stating the doors have issues like this and that he is familiar with their problems, we initially felt very blamed by Management for what had happened and had to over explain the entire incident for them to eventually understand it wasn’t our fault. We take very good care of the places we stay and treat them as our own, so this was upsetting, especially with how understanding we had been about the other issues. Despite this and the rooms location, the room itself was comfortable, spacious and updated.
This place has the potential to be a 5 star experience, but with the issues we experienced and the unfortunate circumstances, I felt we overpaid.