I really enjoyed my stay at this condo. ALTHOUGH, I’m very upset she attempted to charge me for dirty sheets and towels. How can you expect someone not to dirty sheets when they are on vacation? I spoke with Airbnb customer support and they kindly cleared it up that I will not be charged for this as that is not something someone should be charged for (they also read message thread and saw pictures of the dirty towels and sheets). Not exactly what I wanted to come back from vacation dealing with accusations of “blood stains everywhere” (there was a red wine spill and makeup on towels). Shannon wanted me to pay to replace towels, duvet cover and sheets. All of this could have been avoided if she specified to clean sheets and towels after use or attempted to throw them in the wash…
Highly recommend for host to specify one of the following:
- for customers to use their own towels and sheets to avoid this
- tell guest to wash their sheets at end of stay (I’m positive everything would EASILY come out in the wash, I have white sheets and towels and have never had an issue cleaning these types of stains)
- put in the guest rules you will be charged if you dirty towels or sheets/bedding
Overall, loved the condo but not my after experience dealing with this.