I DO NOT RECOMMEND BOOKING THIS UNIT. The location is great and the balcony is amazing with great sunsets however it’s not worth it. The unit does not have AC which is clearly noted and I was okay with even though I know it can be hot in HI but being right on the water with the main bedroom having sliding glass doors and a fan I figured it would be okay and it would have been okay if the fan actually worked. The unit has ceiling fans in the main bedroom, the second bedroom, the balcony and the living room. All of the fans clearly have 3 settings on them. For every room EXCEPT the main bedroom all 3 settings worked and putting the fans on high and having the windows open helped to keep things cool enough. The fan in the main bedroom is BROKEN, it only works on the lowest setting and randomly turns off pretty frequently. This means every night you go to sleep with the fan on and wake up multiple times during the night to the fan being off, you then turn it back on and wake up again an hour later to it being off AGAIN. It is hot enough in HI that when the fan is off it is TOO WARM to sleep and you wake up so basically I paid $4k/week to not be woken up multiple times every single night and be uncomfortable. The worst part about this is that when I reported it to Vacasa they sent a maintenance person over and then said It’s not broken and wouldn’t do anything to fix it. As I said I would not recommend staying here as I would be very weary to believe any issue that is reported to them during a stay would actually be fixed/resolved. To be clear, the other rooms were cool enough with the fans off, since the fan in the second bedroom worked I tried sleeping in there however that room as windows that face the street and is noisy at night with the sounds of cars driving by, so basically you are then paying $4k/week to fall asleep to the sounds of cars instead of the ocean. I was willing to give up AC and having a nice pool as a trade off for being right on the ocean with a bedroom that was on the water so I could fall asleep to the sound of the waves not the sounds of cars. When I said I wanted to check out early since it was too uncomfortable to sleep there they finally agreed but only after withholding an EXTRA $500 from me. Instead of refunding me the full amount for nights I didn’t stay there they kept an additional $500 of the amount from the nights I didn’t stay there. Again, this is another reason I DO NOT RECOMMEND THIS UNIT. If your items are broken and you refuse to fix them and it is uncomfortable to sleep then in the very least they should let you leave early and refund you the actual correct outstanding amount and not charge you a $500 fee to leave early. I still left early and took the $500 loss because it was THAT UNCOMFORTABLE and was ruining my trip. It is impossible to relax and enjoy your time when you are exhausted from lack of sleep.
In addition to the issues listed above the unit does not have a lot of the basic/staple items. Part of the reason for staying in a condo instead of a hotel is to have some of the comforts of home, usually when visiting an Airbnb unit it includes basics such as salt, pepper, olive oil, aluminum foil, grill tools for the grill they have, detergent for the washing machine they have, hair dryer etc. This unit did not have any of these items. They also don’t have the small folding (tommy Bahama type) beach chairs which I later found out almost every other place in HI has since most beaches in HI don’t have places to rent chairs. Again, if I were to visit the Big Island again I would select a unit that includes at least some of these items. Given the high price to stay in this unit I don’t think it’s worth it, there are plenty of other properties in the same general area that are cheaper, this place is NOT WORTH THE COST.
The other main issue I had was that there is an ANT ISSUE. There are a ton of small ants, especially in the kitchen and this is WITHOUT leaving food out etc. While on first look the unit looks very clean it doesn’t feel that clean when there are small ants everywhere. Again, for the price I don’t expect BROKEN FANS, LACK OF ESSENTIAL ITEMS & ANT ISSUES, I definitely recommend staying somewhere else.