the hosts of the place were very nice and very understanding about us wanting to switch our dates! they were very welcoming and friendly. The guards (or the people that run the area here not sure of the correct term) are very friendly but very strict so read the manual of what not to do very thoroughly as we have gotten citations for leaving towels on our balcony to dry and other little things such as leaving the lights on and not being allowed to park backwards in the parking lot. other than that, it is very updated and the view every morning is incredible.