Carmela was very responsive and communicative about current covid regulations in Hawaii making it very easy to plan our trip. She had tons of information on local places to check out as well as a recommendation for a local bakery to get a Hawaiian cake for a birthday we were celebrating on the trip. Unfortunately due to covid, I wasn't able to make it but the rest of our group had a great time. The condo was in a great location with plenty of beach supplies. The only downside was not having air-conditioning which we knew going in. Overall, Carmela made the whole process a pleasant experience!