Eric is an amazing person. I didn't get the chance to stay at his place due to an airbnb listing error (?) Or something where his place was overbooked. It charged me but Eric was great with communication and worked expeditiously to ensure I got my full refund and keep me in the loop the whole time. Next time I need a place to stay in the area, I plan to touch base and check out his place. But Eric's customer service is 5 stars and is overall a nice and genuine person. No concerns at all with doing business with him. Thanks!