Ssen and Norio were wonderful. Hey communicated with us quickly. Check in was easy and they were waiting for us with open arms! :) The room is exactly as in the pictures. The room is bright and clean. They provided us with beach accessories such as beach chairs and flip flops. The condo is right across from the Hilton Hawaiian and only 6 min walk to the beach. It is also about 15 mins walking distance from the main attractions such as Waikiki beach. They even allowed us leave our luggage a few extra hours after check out time. I highly recommended their rental to any one! Can't wait to come back! Mahalo