Rosalba was responsive and welcoming. This house was wonderful. It was perfect for our family of six and had everything we needed. It's spacious, clean and comfortable. It gets a bit tricky to be extra quiet with a toddler (if she's skipping bed times- quiet hours are after 9) but not a big issue at all. We would totally recommend this place again and her recommendation to use Big Island Revealed as a guidebook was perfect.