Overall beautiful stay spoiled by rude hosts, poor communication and generally bitter experience with the company reps. If you are staying for an extended time such as I did (2 weeks) and especially given the volatility of rules during COVID, look for somewhere you will have better support, flexibility and an actual host.
About Vacasa:
Renters beware! This is not a typical Airbnb hosted by an individual/owner. It’s owned by a company that manages hundreds of properties. As such you get the shitty host experience that you would with large detached companies that don’t know much about the actual property or area. Any issues or requests will require you to go through customer service center which is particularly poor.
About the space: the condo itself is very clean, spacious, and modern. The amenities are open during covid and it is a nice location. There was a persistent and severe ant infestation problem however. This may be caused my previous guests or not prompt cleaning prior to our arrival. Leave food out for 3 minutes and expect an ant trail to start forming. I found ants in bags, countertops, towels etc. they are small and harmless and quite common in Hawaii, just be careful to sanitize quickly.
Tips:
- this property cannot accept any mail deliveries so be careful with delivering packages
- if unsure about anything, call and ask or you’ll regret later
- very limited beach gear provided (one boogie board and a parasol)
- very small amounts of shampoo/conditioner/body wash provided. It won’t last more than a week.
- one set of beach towels
- fully stocked kitchen, don’t bring anything
- clean quickly to avoid bugs
- slight water view from large balcony
- pool and hot tub are available for use even during covid!