Bill was extremely nice when I interacted with him, even though we never met him in person. I agree with the others who mentioned paying for tax separately in cash--It wasn't a big hassle--it was just odd and never explained. As for the space, it is as pictured. Quaint, clean, spacious, and well appointed. However, if you plan on staying, plan on being woken up at 7:30 or 8 am by 15-20 noisy tourists. The art gallery also sells tours to the nearby Waipo Valley, and they run their vans out of the back parking lot, right where you are staying. And because there is no AC, you can't really close the windows without burning up. For what you pay and for all the extra hoops on this property (having to sign a separate contract, pay the tax separately, etc.) I'm not sure it's worth the price.