The host is a big conglomerate with locations throughout the world, not a private owner. Communications were canned and not necessarily specific to our rental, so sometimes we weren't sure what they were talking about until we figured that out. The place is as described and pictures are accurate. Access to the water for snorkeling is safest from the park which is just steps away (2 lots over) and is managed by adoring park caretakers who are most helpful and friendly. The lava rocks on the beach directly in front of the cottage make for beautiful scenery, but we felt entering the water here was not smart. We could see beautiful bright tang swimming in the crystal clear waters from the balcony. The stay was enjoyable, albeit not with the personal touch we are used to. We eventually found beach towels in the dirty laundry shoot. No biggy, we just washed them so we could use them. If you like quiet tucked away places, this is the perfect place. We were graced by a resident gecko inside, but that didn't bother us. They are beautiful and help get rid of the bugs.