Very disappointed in the host and owner's (Lisa) behavior and reaction to our initial complaint with sand being all over the bedsheets. Since it was 10pm and I didn't hear back from the host, I reached out to Airbnb Customer Service and they offered to mediate the situation. We also mentioned that the children upstairs running around was considered more than some noise that they mention on the listing. We were woken up around 6:30am to footsteps running around upstairs despite the quiet hour rule from 10pm to 8am. Although the listing states "no smoking", we assumed this meant inside the unit since that is how it has been with our other Airbnb experiences. Since we were below Lisa's family, I respectfully asked if smoking was allowed outside. To which they answered "no" and asked to smoke off the property. After that, we only smoked OFF the property and across the street and disposed of any debris into a glass bottle and disposed of it OFF the property. When the host, Grace, responded in the morning, they offered to change the sheets and $50 refund. I explained that I am waiting to hear back from CS since they offered to mediate. At 7am, Lisa came downstairs very hostile and forced us to leave ASAP. I explained that I prefer to wait to hear back from CS. She said she didn't care, it is her house and she can do whatever she whats. I explained that it's fine and we need time to wake up, pack and find new lodging. She rudely replied "check out is at 10am so you need to be out by then." and stormed off upstairs. All-in-all, the place was decorated nicely. Our biggest complaint is poor communication with the host, cleanliness of our sheets and the shower head was covered in soap scum, no body wash, no cell service inside so we didn't receive any calls, loud footsteps running around constantly, and a hostile host. I hope this experience is an anomaly and future guests don't have to experience this. We moved to the Turtle Bay area and had a very pleasant, quiet, and safe experience.