Julie had to move us to another condo which was supposed to be better than the previous condo because the original condo had not been cleaned when we went there. She communicated over phone and took care of the us moving to the other one and also let us stay another night in that condo rather than moving back for just another night. On the day we were supposed to be checking out, we had gone to beach and by the time we came back to the room it was just 11am and we were surprised to see the cleaning lady already cleaning the house since the owners were supposed to arrive in the afternoon. But she was nice and we had already all packed up anyway, and we checked out.