Robert did a wonderful job doing the myriad small things to make a vacation in an unfamiliar locale a pleasure. Available to us were a beach safe, umbrella, beach towels, and maybe 1000 other things that were both thoughtful and highly useful. We even used the w/d which enabled us to proceed anew when we departed. Most appreciated was Robert's knowledge of the island which he was more than happy to share.
Location was fantastic. Though not on the coast, the room was quiet with an attractive private shower in a serene residential setting. The bikes enabled us to explore the beautiful Mauna Lani grounds easily from the petroglyphs and Pauoa Bay to the north to the Honokaope Black Sand beach to the south.
We explored far and wide and I think my favorite snorkel was right at the Mauna Lani Beach Club just a short drive away. Robert provides the entrance card. It's a low key place to relax between your busy days and is even just adjacent to the extensive fishponds used by ancient Hawaiians. Even closer is the pool/gym/hot tub just down the street.
Shopping: recommend against the Foodland with its audacious prices. KTA (Waikoloa Vlg) or Kailua Kona much preferred.
5 stars.