Sanford was clear and communicative on directions, check-in, and all other details. I couldn't get on to the personal wifi my first night, so I had to purchase a 24-hour card through the building. Sanford found out about this and reimbursed me immediately. The room is a short walk/car ride from the heart of Kona. Was clean, in nice condition, and comfortable. Fit 4 people without a problem. Would recommend to anyone looking for a place to stay in Kona.