For the most part the house was as described in the listing. however, upon arrival a roach at least 3 inches in length was found in the kitchen. Over the next 2 days, several more made themselves visible in the bathroom and kitchen and a large number appeared on the side of a kitchen drawer when opened. Along with the roaches, we were sharing the living space with geckos who obviously came in through the 2 inch open space at the bottom of the front door.
We reached out to the management company representative and basically were told there was nothing they could do. After several more calls, he agreed to send out an exterminator. Upon inspection, the exterminator determined the house needed to be fumigated requiring us to leave the house for most of a day. It was only after this the the representative agreed there was a problem but did nothing to help us relocate or be compensated in any way. The response was simply if you don’t wanna stay then go.
Even after getting in touch with Air B&B and getting the help we needed, it took several more calls/texts toVacasa to get the final monetary solution promised. We understand that things happen, but our biggest problem was with the customer service provided by VaCasa. It has left a scar on our dream vacation.