Communication was great. Pickup and drop off were super simple. If you're flying in to Honolulu, the pickup/drop is only 20min from the airport. Easy to get an uber to pick you up from here too. The van ran and drove like a dream. It was super clean and had everything we needed. Towels, blankets, 2 beach chairs, pillows, cookware, etc. Stayed cool at night w/ the solar powered van. USB port to charge phone on the side of bed was great! Unless you know some secret public spots please know you will need to secure a spot at a campground for your nights. There are vehicle spots at Malaekahana Campground on North shore. We used this as our stay location and traveled to different parts of island each day. It is conveniently located a few miles down from awesome food truck park and side of road restaurants. Also the Kahuku Superette is a store down the road that has everything you can think of! This is where we got beer, ice, and food for camp every day. We will most definitely be booking again during our next trip to Hawaii.