The location of the unit is where the value of this place is. The positives: the unit was overall clean, supplied with plenty of kitchenware, bathroom towels, beach toys, beach towels available in the lobby, free valet (just tip), unit comes with own parking. Negatives: outdated old carpet (not great for those allergy sufferers or babies), dilapidated mattresses, old/worn down pillows and bedding. For the price we were paying we expected beds that we would see at a 4 star hotel and the beds were of 2 star or lower quality as were the bedding. After two nights of restless sleep we inquired in the morning about getting mattress pads and newer pillows and the manager on call was quick to respond that it would be taken care of soon. We were relieved and grateful. However after waiting over 10 hours with no delivery update we made several calls and were not able to get in touch again with anyone until we asked the bell desk if they could contact the manager for us and we were then told the pads were being delivered soon. We were grateful that the pads were eventually delivered but know that if this was an issue at a hotel it would’ve been remedied much sooner or there would’ve at least been communication explaining why there was such a long delay. There are signs inside the unit reminding guests that the managers are there for the guests at anytime for any need but we certainly didn’t feel that during the day.
All in all the unit was convenient as families can stay in one unit together utilizing two separate bedrooms and bathrooms however an upgrade in the mattresses and the bedding would really make a world of a difference in the comfort level of the unit. After all isn’t that the whole point most of us travel to an island destination so we can feel well rested and relaxed?