We were greeted by Bob and Kady when we arrived. They provided us with all the helpful information necessary to have a great stay at their cottage. Everything was clean and in order. The cottage felt like it was home. The recommendation of places to visit and places to eat were great especially the Low Store (Deli and Fruit Stand). Great meal and fresh smoothie. I wish we could have stayed longer. Will definitely recommend to friends who will visit Hilo.