This was a well-located well-appointed and well-cleaned condo with everything for a family stay. Second floor location in a 3-floor building, windows and lanai facing the golf course and some lava (comes with the territory), making it fairly private. Spacious (and long) wrap-around lanai.
2 bedrooms + 2 bathrooms, with one featuring a bath, and both bathrooms having a walk-in shower. Organized and well-appointed kitchen, had everything for family travel - coffee maker, electric hot water kettle, good knives, silverware, a rice cooker (!), etc. The parking space is near the stairs and the elevators, the garbage drop-off behind the manager's office was nearby, across the parking lot.
The Shores is a gated community in Waikoloa with some villas as well as 3-story apartment buildings. Really nice surroundings, with koi pond, lush greenery and all. Short walk to Waikoloa Beach. Roughly a 10 min walk to nearby Hilton, and maybe a 20-25 min walk to the nearby Marriott. The nearby Queen's and King's marketplaces are overpriced, but good for basic stuff, as well as some restaurants.
Mary Ann was responsive on the app, but generally the issues never came up. The check-in was well explained, the condo was well-stocked, everything was in working condition. We stayed for a week, and this is a top pick for us next time we decide to visit Waikoloa.