I rated the room 5 stars because I found it to be exactly as advertised. The location is great and at the time I looked, the room represented the best value in Kailua, in my opinion. Barbara was very friendly but didn't impose.
The room is not fancy but it had everything I needed. One thing I particularly appreciated was the shower head. I used the fridge, TV, wi-fi, and coffee machine with no problems.
One thing others had mentioned which I found to be true is that it's pretty close quarters with the other guests. This did not bother me a bit, but I would recommend bringing earplugs just in case. (I did not need them when I was there.) For the same reason, I would suggest that the room isn't the best option for honeymooners. ;)