I really wanted to love this place. But my mom uses a cane and couldn’t get up the staircases. The property owner advertised the apartment as all on one level and did not disclose it was up two to three flights of stairs, and while the photos show a balcony, the photos are not clear enough to indicate it is on the top floor. They refused to give any type of refund beyond the cleaning fee for my nearly $1,000 rental fee, and we couldn’t stay there at all. I booked it only two weeks before arriving and gave more than a week’s notice to cancel, but Vacasa refused to compromise or even split it 50/50. They said they didn’t want to lose any money. They revised the description of the property after I spoke with them to clarify that the property is on the second floor. I wish I could say better of them, but the interaction was unjust and unreasonable.