unfortunately we had alot of hiccups we booked for the family experience and it was a 4.78 rating with full accommodation.
the pack n play was not there, he graciously ordered one that I had to pick up at target. the hilo location was not good about pickups over 2 hrs. so I had to purchase and he reimbursed me over the cost for the hassle.
bath tub has no plug for kids to have a bath had to use a wash cloth and the tub is very very slippery. I recommend getting a non slip mat for the owners, so family's can feel safe. I couldn't let go of my 9 mo old who can sit up on his own.
The ceiling fans and cross vent from windows was not enough some floor fans would be nice to sleep with as an option for people who can't handle the heat/humidity. We had a 70 year old with us. the option to have one would have been nice.
TVand streaming was fine, 1 time small connection issue with our equipment, but I asked owner to check connection and he did in a timely fashion.
piping under sink was leaking for a while it was collecting in a basket, had a big mess to clean and it was gross, unfortunately he couldn't get his or another handy man out in time to fix. so we had to put a bucket under it.
cleaning service I made aware to the owner is not doing a good job. walls next to switched were dirty, under beds were not being vacuumed and dirty sheets got covered with clean ones.
microwave went out, owner was made aware and he ordered a new one. he agreed to email me when confirmation was ready. we never talked aout it he didn't send it... I just went at 930 PM. but needed it to heat water and milk.
beach stuff in the laundry room and other baby gear is covered in laundry dander and does not look appealing to use.
Overall I think the cleaning service was bad, had to ask to refill amenities. Just was expecting more from the description, and the rating. I think it is really hard not living in the area you Air Bnb from and would suggest they make some friends who could come help when things like a sink pipe is leaking could come help fix. And they could pop in on the cleaners. They did communicate very well and the location was wonderful. The rosters around the neighborhood were very loud, they provided earplugs but unfortunately kids can't wear them.
Mahalo~