READ TILL THE END FOR THE FULL EXPERIENCE.
What started great turned pretty quickly within the first couple days of our stay. The house is gorgeous, we loved the plunge pool specially my 1 year old son. The house is situated in a convenient location which is great. Then on the second day we found plumbing issues that flooded the main living area and master bedroom. We also couldn’t use the kitchen and that became a major inconvenience. This is not to say we didn’t love the place. Unfortunately, we had to relocate to another house. The packing and unpacking was definitely a hassle.
Now, I want to talk about the rest of our experience. The host took the time and effort to find us a better place that was able to accommodate all of us. They made sure that we were taken care of despite the difficulty of our circumstances, having to find a place for 10-12 people in such short notice given that some our guests were dealing with major health issues. Above all that, they told us we’re also getting a refund for two nights, which is very kind.
We’re very thankful for all the assistance and great service. They really went above and beyond to MAKE IT RIGHT.