The unit looked exactly like the listing photos, however my communication with Mark was way too difficult. Checking in was horrible because he said I could check in early but when I arrived at my scheduled time, I had to wait about two hours in the heat before I could get in. Another time when I got locked out of my apt, I had to wait over an hour just to get a hold of him. The AC also barely worked and when I mentioned that it wasn’t cold, he didn’t do anything to make it better. I was also kicked off the WiFi several times, and the light & fan were an issue because the remote that controls it was synced with someone else’s light & fan so my it would turn on and off even when I didn’t control it. This light & fan issue was finally fixed after I messaged them about three times.