When I checked in. They were going to give me a different room and said there were no other rooms available. I told them that was not the room they had a picture of. They told me the soonest they could move me to that room was 4 days later. I told them I was calling Airbnb for a full refund and a air protection. Amazing they called me back in five minutes telling me they had my king bed with panoramic view of the city. I found that very interesting however my key didn’t work and took elevator up and down 3 times until I finally told the gentleman. That my toilet was not working and asked him if the room insurance covered the entire floor of the building if there was a flood. Amazing my keys worked after that.
They are nice but what they pulled on me was wrong. Don’t let them do that to you. Because I did pay a lot for that room and view. . .