Judy is an absolute star. After travelling for 2-days to get to Hawaii, I arrived at the property very tired and not thinking clearly. I reached out to Judy who immediately gave me clear instruction on how I could get into the apartment. On entry to the apartment I just wanted to have a shower but could manage to turn it on, Judy offered to talk me through the process (I am not from the US) and when we couldn't sort it Judy immediately got the maintenance team onto the job and it was fixed within 10 minutes. Judy is absolutely amazing. I spent my 14-days quarantine here so I had a full kitchen, full size fridge and freezer, wifi, tv and a great view. No issues with food delivery to the apartment. The trash room is on the same floor but I had to get permission from the building security to go outside the room to drop trash off. The air conditioning unit is really loud.