Overall my experience was pretty awesome. Although there may be some things that may be have been better. Pots n pans we limited, as well as bath n beach towels. I did attempt to contact Kevin first off the bed being damaged and the door not properly locking when exiting, and there was no response mind you no type of feedback was received from all parties. I had to go to go the front desk which I did not want go to do and it took a while , mind you I was on a set schedule to be picked up for an excursion. This problem was fixed, so I suggest u make sure u don't use the bottom lock. FYI always make sure door is locked behind you. Overall it was a great stay. Thank you!