Disappointing stay. While the location was great, the air conditioning did not work and the property manager knew before we arrived and did not alert us (multiple fans were in the bedroom which was a tell tale sign to us). It was only on the 5th day out of our 10 nights that the manager admitted they knew the ac needed replacement and would not be fixed while we were there. We booked this property specifically for this amenity as a lot of places don’t have it and our kids can’t sleep when it’s hot (which it was).
We were alerted one day prior to arrival on our way to the airport that the washer was broken (terrible for a family of four with two young kids) and told our option was to cancel free of charge which wasn’t an option for us. They provided a location of a laundromat and that’s it. They did not offer to provide new linens or towels and we we had to take everything to the laundromat on top of our own laundry.
There was construction taking place with scaffolding obstructing the view out the patio, again, with no notice prior to our arrival.
The dishwasher door was broken and swung down to the floor like a guillotine and was dangerous.
Lastly tree trimmers came and proceeded to cut massive palm fronds over the pool area where we were sitting with little concern for safety.
For all this trouble we received less than 10% credit back on a ten night stay. Very, very disappointing as the property has lots of potential. But knowing major issues beforehand and not communicating them to your guests and not offering appropriate solutions and/or compensation is wrong. I have requested additional compensation and have yet to hear back.