Two days before our trip to Maui, Nancy called me at 6am to tell me there was an error in the booking. Due to covid, the room had to be left empty for a night, and she apparently had made an error and booked us right on top of another guest. She said she had misunderstood the policy, but would book us another room, which she said she would pay for out of her pocket. We paid $130 for a nice room with a queen-sized bed and an ocean view in a nice area of Kihei, the city we intended to stay in. When we arrived we discovered that she had booked us a small bargain-bin hostel with metal bunk-beds 30 minutes away. It had none of the amenities we paid for. Rooms in that hostel are currently going for $68 a night. There was nothing else to do but just stay there and handle it when we got home. When we returned home I sent a polite message, trying to resolve the issue without reporting it. Nanci said she had no intention of refunding us for the first night, nor did she even offer to send us the difference.