My family and I have stayed at multiple Airbnb’s and this One by far was the worst experience we have ever had. Definitely disappointed as this was everyone first time to Hawaii in general. This home looks fabulous in the pictures that were probably taken years and years ago when the house was first remodeled. When we got there it was no luxury. Walls are filthy dirty, closet doors rails are rusted, cleaners were still there when we arrived past check in time. The worst part was that the pool was so dirty that you could not see the dolphins, huge hair wads in the pool and chemicals were off balance for sure. They got someone out to semi clean it and put proper chemicals in the day before we had to leave there for we did not enjoy the pool to the full potential. We did not receive the correct code to enter the home on the first day so we got locked out the first night, luckily we found an unlocked window, we received correct code the following day. The one listed on Airbnb notes was not correct. My child was in the down stairs Bathroom showering and when she was trying to turn off the water only the cold water shut completely and the hot water knob broke off this causing her to get burnt and water to spray every where. The manger said sorry and just not to use the shower that they would order a part to replace it. When we went to try to use the grill there was a live rat in the grill and the patio by the grill was full of rat poop which we were told it was gecko poop they cleaned it up after we reported it and brought a new grill the night before we had to leave. The refrigerator was not keeping anything cold they put our perishable items in the mother in law fridge. They do not disclose that there is an ant problem. We had a pizza and left it out for a few hours when we went over to get a slice and opened box the pizza was covered in ants. In the bedroom with the bunk beds there was some type of pest that ate up my sister over 20 bites on arms & legs. As much as we wish we could have had a good time on our family trip it was just a terrible experience. When we informed them of all these issues they just apologized and sent maintenance almost every day and only offered to return a cleaning fee of $399 for our inconveniences. After paying over $5k for 4 nights. That all they could do for us.