We had really good communication and responses were fast. Ray left a contact in our same building in case we had problems. The location is perfect! The beaches and restaurants and even a car rental place right near by. Its great that we had snorkeling gear, water shoes and boogie boards and didn’t need to rent them. I would definitely suggest this place if you are planning on going out and doing things as it does get a bit warm during the day and there isn’t any air conditioning.