I would highly recommend just going to one of the many hotels available around Waikiki. My 6 day stay was almost $1.1K, but with these events, I would have much rather been in the surrounding hotels, you will get good customer service, clean towels, and parking. All of which Mark's place does not have.
1. The communication to try to get through to Mark is impossible. According to AIRBNB check in is at 3pm. We tried to contact hi. to get assistance with the check in, so I called the number provided & customer service answered. I called about 3-4 times, and they were unable to assist, and eventually were rude. The people on the phone need to be more understanding, and compassionate. If they are customer service then they should provide customer service, because they aren't doing very great. The late check in was a bad start to the stay. If it says 3pm, it is their responsibility to be ready at 3pm, not 3:20pm.
2. We stayed for 6 days, and went through all our towels and they could not give us new ones? That's ridiculous we spent over $1000 and we couldn't get fresh towels after we went through the ones available. They said we need to wash them. $5 to wash & dry, not including detergent/ softener.
3. The smart lock isn't very smart. If your phone had died then you're screwed. I did leave my phone in my room and asked for your people to assist me. They had to call Mark so he can tell them what to do. When I spoke to Mark he was very demeaning and rude. Mark asked me for suggestions on how I will be able to let you know my room is actually my room. I said I can let him know my name & he replied snarkily with "Anyone can give me that information". I don't know who or how someone can give you my full name but okay? Unnecessary commentary from him.
4. I do not understand why we have to wash our own dishes. If you plan on using them, make sure they are washed, they will apparently charge a fee if you don't.
5. They have about 15 rooms at this place & only 3 parking spaces. Do not count on parking here, good luck finding parking elsewhere, it's REALLY difficult.
6. They didn't clean the towels very well, there were stains on a few of them. Also in a big pot outside of room 103, are Puma underwears that were never picked up. They did not sweep under the bed either, so much for the sanitizing & cleanliness that they do because if COVID.