The person I was in contact with Martie was very professional, helpful and was quick to respond to any questions we had. The room is beautifully renovated, comfortable, spacious and located right next to the coconut marketplace; and very near Kapaa and a lot of fun shops and good eateries. Check-in was easy, the plantation hale staff were also helpful. We had a wonderful stay and enjoyed the comforts of our room each night exhausted from kayaking, snorkeling, hiking and exploring this tropical paradise.