I don't know where to begin. We really felt at home. Malia's response time was immediate for everything - and this time we needed assistance when my daughter needed to go to a hospital ASAP. Malia not only recommended which hospital to go to, but also made sure that we had our neighbors (her parents) phone in case we needed help again and she was not available. We also enjoyed having such good neighbors throughout our visit. There was a full kitchen plus some food items waiting for us with a note that it was for us to help us get settled in. Everything else was just 5 stars all the way!