One of the guards helped show me where the lockboxes were and also how to use the elevator. (you must insert your keycard before pressing the button) The room was clean and the refrigerator and air con worked really well. There is also a fan if you don't want too much cooling air. The bed was a little too soft for me so my back was sore, but some people prefer it that way. The parking was frustrating. They wanted cash, and after driving to the top and finding no spots, I went down and was told it was ok to park in the handicapped or reserved spots. It would've been nice to know that at the beginning. Overall, the view of the Ala Wai was really nice, and the hosts were speedy in responding to my needs. I would recommend this place.