We had such a nice trip and it was made great by Renee. She quickly connected us with the check-in and had the reservation in our name. We had absolutely no problems with check in when we arrived. She was excellent to point out the little details of the resort and available to answer any questions or concerns. She reached out to us during our stay to make sure everything was going great. The resort is awesome and has all the amenities that we were looking for. We wanted a nice gym so that we could work out during our vacation and this property had one of the nicest we've seen (in fact there are two). Plus they had yoga and other classes available. There is an excellent boardwalk on Ka'anapali that was a great way to enjoy sunset.