Rooms operated by the Ilikai hotel are in better condition than this room was. Location is about a 20 minute walk from the center of Waikiki. If you want a slower pace or don’t mind the distance than this location is fine.
I booked this room for my parents to stay during a family trip. I visited on their second day and was disappointed to see that the room was pretty run down. The balcony was very dirty (someone later came to clean it up after we requested and did the best job they could).
Several things in the room were broken - the bathroom doorknob fell off. The microwave did not heat food and the fridge didn’t stay cool. My parents unfortunately had to throw away groceries because of it.
They had a handyman come out to check on the broken amenities but they were unable to do anything because the doorknob, microwave, and fridge all needed to be replaced or needed parts they didn’t have. The handyman told my mom that the host would reach out to me to discuss but I never heard from them.
After 2 days of not hearing from them, we ended up checking them out early and moving them to another hotel.
Communicating with the host was a challenge. Their voicemail was full when we called and they averaged almost 24hrs to respond on Airbnb. The only way we were able to get a quick reply was through text. The host was passive aggressive. Said that my parents were reasonable - indicating that I was not and didn’t apologize for the inconvenience of having to deal with these room issues on our vacation.
We had another room with the same host that had a severe leaking AC onto the TV, TV console and wiring. We were told to keep the TV covered with a towel because they couldn’t get someone out to fix it until after our checkout. That would have been a safety hazard.
I have never had issues with another booking on Airbnb and am always a courteous guest. I would never recommend a Hawaii Vacation property for your vacation. It isn’t worth the headache of dealing with broken amenities and an unaccommodating host.