Donna was very easy to communicate with and has a wonderful spot very close to downtown shops and market. Outside the room is a nice sitting area with a fridge in which she provides water and if you ask nicely coffee! She had a fantastic breakfast awaiting me in which i wasn’t expecting at all, very nice. The bike is great for getting around. I wouldn’t rely too heavily on the bus for volcano national park though, it runs late and uber does not service the area so renting through the airport or Turo app maybe best.