I would’ve gave it a 5-star for the location, cleanliness, and easy to check-in. However, it got reduced to 2 stars because the communication of going back and forth from contacting the host and the property manager was frustrating. First of all, there was only ONE toilet paper provided and none on stock considering that we were a group of 6. When I called the off hours number, the guy on the phone sounded rude with no customer service tone at all. Then he said he’d bring up the toilet paper the next day. The next day passed and I called and the phone was not answered & it was 10AM and I had to message again and they told me to contact the property manager. Then they finally called back, and the lady on the phone sounded nice, but it was annoying that we had to go to another tower to pick up toilet paper when the guy stated that he’d bring some up for us. So, the toilet paper situation was just a nuisance for the stay and could’ve all been avoided if they had some on stock for us.. Then the only soap they provided was dish soap. There wasn’t even a hand soap in stock. Another thing which makes it more annoying was paying the cleaning fee when they made us throw away all of our trash. What’s the point of paying $200 worth of cleaning fee when we had to throw away the trash. Other Airbnb I stayed at did not make us throw away the trash for them.. I get that some Airbnb would make you throw away the trash, but it’s annoying to do so on top of how the Airbnb didn’t even provide hand soap and toilet paper. It only provided a nice view, easy check-in, and convenient location. My advice is for them to have better communication instead of a back and forth messaging/calling system.
I’ve never wrote a bad review for an Airbnb before, but the stay kinda ruined the Hawaii vacation vibes. Hopefully, they stock up toilet paper in the future…