When it came to the day of check-in, vacasa had not yet emailed me with check-in instructions so I reached out to them. They emailed back and said to go to front office and check in there, but also mentioned something about a lock box. When we went to the front office to check in, the staff did not have my name in the system and also don’t use lock boxes. I began to worry, and called vacasa. They sounded like they had no idea what was going on and said they’ll call “their team” and call me back in 15 minutes. 30 minutes goes by and I call them back, and it’s the same lady, but she still doesn’t know what’s going on. I start to lose my patience and figure it’s all a scam. I go back to the front office to try my luck again and they finally have my information. The room also had a bunch of trash and dirty linen from previous tenants. Multiple added on fees that aren’t shown on advertising price.