We loved the location. It's very relaxing. Easy access to Punalu'u Black Sand Beach. Easy access to Volcanoes National Park. Easy access to Hilo and lots of snorkeling beaches there. Comfortable unit. Our only complaint is that we were yelled at by staff in what felt like very rude ways because our kids had the audacity to be kids in the pool. We truly did our best to be respectful of other guests (mostly using the pool when no one else was around, and when others were around being very clear with our 8 and 11 year olds about the expectations). We also truly did our best to respect all the pool rules. One one occasion our kid did a belly flop. We immediately told him that was too close to a dive and that he needed to jump feet first. Separately, our other kid had a bathroom emergency so quickly scooted out of the pool back to our unit. He moved too quickly apparently because someone came storming down to the pool to tell me very sarcastically, "Dad needs to read the rules! No diving and no running! And I just watched your kids do both from the video monitors at my desk!" Nevermind that I had already handled the situation. She apparently felt it was important to shame me in front of my family rather than just noting, "We want everyone to be safe. Can you please make sure your kids don't dive or run at the pool?" There are about a million ways she could have handled things that would have been better. This, plus a few other snide remarks from staff made it pretty clear our two kids were not appreciated. So if you have kids, maybe think twice. Otherwise, this is a wonderful location with the perfect amount of amenities for the price.