When we arrived the floors were not clean and the bathroom was dirty as well. I sent them a message and the next morning as they responded we found a roach in the bathroom sink. They sent someone out to clean and all they did was clean the main floor. We then found roaches in the kitchenette and more in the bathroom. They offered to spray but we ended up leaving the room and lost a day of our vacation finding another place and moving. They only thing good about the room is the view!