Larry is a prompt and efficient communicator. I was well informed of the quarantine process and given in depth details on the rental for the Hawaiian government questions. Larry provided extra amenities for our stay such as beach items, extra bedding, and additional towels. He also displayed above par “customer service” by delivering an extra flat sheet when it was noted there was not an extra in the unit and cleaning the AC upon request. The unit is exactly as displayed in his photos. The bed was comfortable. Lastly, I personally have a strong sense of smell so I typically dislike even hotel linens. Larry’s condo, bedding, and bathroom linen had an exceptionally fresh smell.