Absolutely the worst vacation experience in my life. Horrible customer service. One person doesn’t know what the next person says. Be prepared to be transferred around and have conflicting resolution. I made a change to be check out date prior to checking in as requested and with ARBNB approval. I did both and then VaCasa disapproved shortening my stay by 1 night. The unit was dirty. Wine glasses were not washed. Windows and screens were really dirty The ocean view was obstructed by the filthy windows. The screens hadn’t been cleaned and had bugs and spider webs. Hanging lights in the kitchen were filthy dirty as well. No Kleenex in bathrooms. Master bathroom had a strong mold smell. Broken tiles on patio and loose tiles on patio stairs which were a trip hazard. Screen doors were off track. I could keep going but this is plenty for starters.