Iris and Robert are a very nice couple. Unfortunately we could not meet iris on site, but Robert took very good care of us. He is a cool and very kind and caring type of person. The apartment is huge and clean and bright. kitchen is equipped with everything you need! Big plus is all the information provided about the lawa viewing and the hiking. All gadgets for the hike are provided as well (maps, rain coats, binoculars, flash light). Must be aware the location is quite remote, it's around 50 minutes drive to Hilo, but very close to lawa viewing. Loved it!