There is no “Frank”. This condo is being run from some poorly organised management company which was unprofessional and left me worried about whether it was even a legitimate rental for the whole run up to the trip.
The host was unresponsive for two weeks prior to the trip- until I had to reach out to Airbnb for an intervention. During check in day, I was only given the location of the apartment but no room number. I was told to call at airport upon arrival- which I did for 5 hours without anyone picking up and returning my dozens of messages. Finally 15 min before check in time (whilst I’m stressing out in the city with my two young kids praying this is not a scam but also looking online for hotels) I got a text that rudely demanded I “be patient because we are busy checking other people in”. Not wanting to be left without a place, I tried to just let it go. Finally, 10 min after check in time, a woman from agency showed up and it turns out there was a code for the door (which means all of the waiting and non communication was totally unnecessary). It was a terribly stressful way to start the trip.
As for the condo itself- the furniture was nice and the location was amazing. Their photos don’t do it justice. Also you can use the hotel pool and gym- which was not advertised. The lagoon in also just a 5 min walk away and the lobby has convenient shops and a restaurant 1 none which were mentioned in listing.
With that said- I paid $700 a night and for the apartment to not even have soap- that doesn’t make sense. The cost is minimal but would be the most standard of nice touches- especially given cost.
Overall, I would stay in the condo again but not with this company. I would find some other options as the unprofessional and rude service was not ok for what I was paying.