This rental had great potential but we had A LOT of issues. When we arrived the cleaners were still cleaning so we bought time by taking our kids to the community pool. When we got back, the cleaners were still cleaning, we ended up waiting 45/50 minutes after our check in time. We were supposed to check in at 4pm and didn’t get into the Airbnb until 4:45/4:50pm!
When we got in, we talked with the cleaners and they said that the towels for the house were in the dryer and sheets from the dirty beds in the washer (leaving us to do it ourselves). Come to find out the dryer had 23 towels!! shoved in it. Every single towel in the entire Airbnb was wet and in the dryer, so we had NO TOWELS. Not one. We had to take them all out and break them up into smaller piles and do the loads of towels ourselves in order to have any towels. To make matters worse the washer and dryer weren’t working and we had to do each load twice or extra long to get them done…
We were also informed when we arrived that the downstairs bathtub was broken and running. The water from the spicket was never fixed so it ended up running (as if we were filling it up for a bath) for two days straight
Another issue we had was two of the beds did not get fully washed and changed. We asked the cleaners to get extra sheets out from storage so we could make our beds again which we also had to do ourselves.
Lastly, there was no key for the pool and we were only able to get in from someone already in the pool.
There were other minor issues but we felt these were big and needed to be mentioned. Patrick did refund us 3/4 of the cleaning fee, but for us, the price of the Airbnb was pricey and not worth the quality of our stay