The air conditioner was completely broken in the condo we booked. The fist night no one can sleep because of the hot temperatures in the room. Called the company next day, they had people come to check the air conditioner and confirmed it was broken. They offered to relocate us to a different condo, but when we packed our stuff and went there we found the enter code did not work. It was 7pm and we were so tired and hungry after a day’s activities, but had to stay in the car for a long time to call them. Since it was after hours, no one answered my phone, I left messages but no response at all. I tried several ways to call and email them, finally after several hours at the parking lot, a lady gave me a new code to enter the codon. Very bad experience.