Accommodation:
Simple. What you see is what you get. It's a bit away from central Waikiki so noise is minimal. Old building that went under renovation. Everything like an average hotel and staff ready to check me in and even walked me through the room and explained everything.
Room:
No coffee was given so I had to buy coffee every morning. Only tea and chocolate. Remote for Tv was missing. Internet was abysmal -- less than 4mbps. Password and username should be on the one plaque by the night stand and not on the router. With the room being less than standard size, a one seater sofa chair would have been nice instead of a standard fridge. Rather much have a small fridge. Towels and toiletries were provided and the room was clean. Linens were fresh. The lock on the door was super sticky (even the host) had trouble getting it open).
Building/Staff:
Friday night the cold water stopped working so I thought it was temp. Saturday morning at 7am, found out enitre water was shut. Apparently sewage pipes broke and shut main off. Sent a text - no response within an hour so I called. I understand that it's out of their hands but I felt they had zero empathy to the situation. No remedy or mitigation to the situation - rather "sorry my hands are tied kind of attitude." I had to push my business mtg later in the afternoon. Got a text saying enjoy the morning since it'll be few hours before any fix. Was told they'd update me. Few hours gone by.. And nothing. I finally texted them back around 2p and received response at 3p saying the water was back on. Despite the fact that it was out of their control, I think they could've handled it better. I was late to my car rental ( nightmare) and had to pay 24hr fitness to use their shower because I couldn't wait any longer.
Parking was a disaster as well since the building was blocked throughout the weekend because of the situation. Lights in the hallway flickered and went off at some point and some residents in the hallway lurking seemed questionable even though it has a security fob entry.
Overall - I'm sure my stay would've been simple had if the water incident didn't happened. But I also didn't like the way they handled it. "Sorry tower 1 is only affected and nothing we can do." Then get me to a room in tower 2! Do something rather than saying I'm SOL in a nice way.
Staying here is not a major problem. I know the team is working on improving a lot to the what used to be there. It's a working progress...