Stephanie was very nice. We had a few glitches: the freezer gets stuck, the wash machine only works on heavy duty, and there aren’t many kitchen gadgets but I’m imaginative and made it work for when I cooked. Beds were comfy but sheets were cheap material and the couch smelled. It could use some updated furniture in the living room. Hawaii is expensive no matter what, but I do wish we had a little higher end for what we paid. First time on Kauai so maybe this is normal. I loved the patio for yoga every morning and my son LOVED sleeping in the loft area. Overall I would stay there again but I would bring my own sheets.