Williams place looks exactly like the pictures. In fact it think it's even nicer than the pictures! The bed is super comfortable which is a plus! The towels are plush. William himself is attentive and very quick to reply to messages and to solve problems - he even gave us advice on where to eat and what to do! Checking in and out was super easy. The location was brilliant as you could easily walk to both Ala Moana shopping center and to the beach/Main Street of Waikiki. Many other hotels aren't as close to Ala Moana and you'd probably have to Uber there. The pool and spa area of the hotel were really nice too. The building itself was a little worse for wear although our room was very secure and the shops in the building were not really our cup of tea but that's got nothing to do with Williams place and it didn't take away from our experience. Luckily there's an ABC store and a 7/11 right next door 😏 overall I'd recommend this place a thousand times and if I were to come back to Hawaii I'd definitely stay here again!