Our time in Kona was lovely and Joy was very helpful in booking our unit.
Please know that you are booking a timeshare through airbnb for the Royal Sea Cliff-Wyndham. This will be a unit that is available and not necessarily the exact unit in the photos.
We were happy with the location, pool and outside lenai size. The beds were comfortable and the air conditioning worked well. We used the kitchen many times and were able to cook meals and save time having quick in room meal instead of dragging the kids out to eat constanly. The concierge was wonderful and made many great recommendations.
The negatives were that our unit wasn't super clean upon arrival and that there were some room updates/repairs that need attention. I was told by the front desk clerk that in room services were not available due to covid precautions and so we had to tend to issues ourselves. For anyone staying with kids-please ask about the layout. Our master suite was in the rear of our unit and the kids bedroom was up front by the units front door,-seperated by the living room, kitchen and long hallway. We didn't like that. We requested an elevated floor and a view, and Joy said she would make a note of that. The desk clerk laughed at me when I mentioned that and said that "owners are the only occupants that will get an ocean view or elevated unit". Good to know!