Nanjoo response to message right away. We actually left our passport at her place after checkout so we messaged her right away and she replied quickly and we were able to get our passports back. I think her place is better than what you see on the pictures, the place it brighter and very clean. We travelled with a five month old and my bby slept great. Like others have mentioned in other review, you can hear the traffic outside (cars, ambulance and motorcycles) but we had a whitenoise with us and the airconditioning can drowns out the noise. The AC works great and was able to keep the place very cool. Someone said the the lobby stinks but I disagree as the smell is not coming from the lobby but actually coming from the restaurant that serves seafood creole. The place is close to Waikiki Yokocho which is a hall full of Japanese cuisine. It was a great stay.