The condo is small, but nice. The views from the lanai are gorgeous, and if you leave the sliding door open you can sleep to the sounds of the crashing waves below. The grounds at the resort are beautifully planted with tropical flowers and trees, and the large pool is similarly spectacular. There’s a confusing division or responsibilities between Vacasa and Hanalei Bay Resort. Either Vacasa or the Hanalei Bay Resort appear to use an automated system for texting guests. We received a text asking how everything was with our room, but when we responded that we’d found long black hairs in the bathtub we never heard back. When they texted again a couple days later asking about our stay I replied that I’d expected a response to the first text but never received any. Again, no response.
Aside from this our stay at HBR was enjoyable. And we received a welcome gift of macadamia nuts, chocolates and kukui nut leis which was a nice touch.