Pete was in the office ready to welcome us with plenty of local suggestions and information when we arrived at check-in time. Unfortunately, he, nor any of the staff wore masks while we were staying on the property and our suite was not ready when we arrived. However, most face-to-face interactions happened outside with distance and cleaning of our suite was completed within about 15 minutes of our arrival.
We stayed in the only two-bedroom suite on the property, and it was spacious but not reflective of pictures or descriptions online, lacking deep cleaning and many other details. Especially during the pandemic, guests have the expectation that cleanliness is above and beyond and this was not the case with this suite. There were also several maintenance-type of issues that were of concern and again, weren't reflective of the online pictures or reviews. Things such as broken door handles, hinges and screens, flimsy burners and burner pans, leftover food in the fridge and crumbs in the drawers left us questioning cleaning and maintenance standards. We were not offered a change of towels, nor a refresher on coffee during our five-night stay, which was also disappointing, considering the price we paid for the stay.
Ultimately, we ended up staying in this unit for the duration of our trip. We enjoyed being a 10-minute walk from Poipu beach, having a kitchen to cook and store food in, beach chairs and umbrella to borrow and the general quiet atmosphere to the property. However, we will likely not return unless the property has been significantly upgraded or improved.