Theresa and her team promptly replied to messages. I was able to check in earlier than stated. The room is as pictured. I was out off the room most of my stay but all amenities in the bathroom and kitchen are provided. Laundry mat and 24 hour convenience store located at the bottom level. Only a short walk to the beach, shops, and a mall. Great and convenient location. Enjoyed my stay in Kuhio Village and Waikiki. Mahalo!