It was easy to check in. Location is in residential area of Waikoloa village.
Elizabeth was quick to respond and I didn’t have any problems while we were staying. It’s about 20 min to restaurant areas in hotel zones. It’s also about 20-30min to Kailua-Kona area. We chose the area as we wanted to drive up to north of the island. If you are planning to drive to captain cook and/or south of airport, you’ll have to drive an hour or so.