Our trip started out great but we had to move out and get a hotel down the street. The process was smooth and Jenelle was very attentive. She answered all my questions quickly. We were traveling with our 9 months twins and my mom for her 60th birthday. I'll start out with the pros and then cons.
Pros: The check in process was quick and smooth. The location is close to most shops/restaurants and short drive to Frost street where old town Lahaina is. The view is amazing and the property staffs are very nice. Jenelle was a very attentive host and she was very understanding to our requests. We requested new sheets and got them on the same day.
Cons: The AC unit does not cool the whole place down. The bedroom downstairs is hot and we had to use all the fans to cool it down. The upstairs loft is not as bad but we still had to use the fans. I think investing in another AC unit would resolve this issue. The breeze outside does not help to cool the whole place. It was a hot and humid week, we needed the place to stay cool especially for our twins and their grandma.
The bathrooms both downstairs and upstairs needed some TLC. The toilet seats are very old and the tiles on the bottom of the shower seems to be cracking/falling off. We noticed on the second day in the upstairs bathroom there was a strong wet mold smell. I also saw a small cockroach crawling when I was using the toilet. The mold smell was unsafe for our twins, therefore, we asked for a refund and Jenelle refunded us for the last two days to include the cleaning fees. We requested for a discount on the first two days but didn't get it. We ended up moving out to the Westin and stayed there the remaining time.
I think if you're traveling with friends or a partner and wouldn't mind dealing with these issues. The place is good for the price. We have a young family and grandma, this place wasn't for us. If all these issues are resolved, this place could be a great stay.