Wished, this apartment would have been managed by the owner not a property management. Why? For many reasons. 1) No support prior to travel. Send an email and a text msg with questions and never got response! 2) The arrival instructions were poor, misleading and incorrect. We arrived after 6 and couldn’t find the apartment, neither the reception. When we called for help, the agent on the phone told us she can’t help because she doesn’t know the area or location! There was no parking permit in the apartment as per instructions. When we finally found the reception 2days later, we were told that the property management themselves told the resort to not check in their guest for unit 128! Luckily the receptionist was very nice and at least gave as a park permit. 3) The advised parking in front of the unit were useless. They’re so narrow, that you can’t get into or out of your car if cars park right and/or left of you, without hitting your door against the other car. We’d to find parking elsewhere to not cause damage to our rental car. 4) The only closet was occupied by storage boxes and cleaning stuff and paint buckets, no space in the apartment to store our cloth. So we ended up laying our suitcases on the limited space/floor of the main room. 5) No heads up or information that this resort is popular with families and their little children. Not one day of sleeping in or an evening without screaming kids hopping in front of your little patio. We still did enjoy our vacation, because we assured to only go back to and be at the apartment for the few hours of sleep at night, before screaming kids and babies would wake us up at 6:30am in the morning. Definitely do not recommend this place for couples without kids and highly recommend to book a different unit straight through the resort website - Napili Surf Beach Resort.