Very professional. Do not expect any consideratio and they go strict by the books. If you do a non refundable booking you can not get any refund for whatever situation you are stuck in. Nothing wrong in it from their side coz that's what you agree to when you make a reservation. All 3 in my group fell sick initially when we moved in coz it felt like we are on a cruise with an ocean view with water only and no land. We requested to move us to another unit with a partial ocean view but that was not possible. I requested to fix the bathroom door lock but they said they don't want to fix it because of the owners children getting locked inside accidentally. I didn't ask for a new type of lock. The lock that was installed wasn't functioning. So come only if you are couple and you don't need a lock inside the bathroom door. Jacuzzi was closed for a few days and the beach access was closed the entire time. But again zero refund coz I made a non refundable reservation. After a few days I felt okay since I got used to it so it wasn't like my entire vacation got screwed but it was definitely an ugly start.