Seth was a very nice and attentive host. Very easy to communicate with, I had a number of questions that he answered immediatly. Our family spent a week there and included my elderly mother and our 2 daughters - everyone equally loved the place - not an easy task with our group! It was so spacious and well equipped. We spent many days at different beaches and there were multiple coolers, fins, snorkels, beach chairs, umbrellas, everything we needed for all of us to have great times at the beach! Plus, while we hung out in the condo, there's a really nice pool just steps from the front door - we spent a lot of evenings there. Within the larger resort, there are 2 shopping centers including an upscale grocery/gift store. Also, right next door is the Waikoloa Hilton which is almost like a Hawiian Disneyland waterpark - we bought a day pass which included a room and access to all their facilities - multiple pools, restaurants, art galleries, train - it was an amazing place. This was a great place for families - I highly recommend it.