Although this condo seems fine on the surface, it is very poorly maintained. Between my wife and I, we've stayed in may Airbnbs and VRBOs over the years... and I would never return to this place again. We stayed here for a little over a month, so before arriving, we negotiated a discount over the advertised price. That being said, it STILL wasn't worth it!
There are severe issues with this unit, and we let her know within a few days of moving in. Due to all of these issues we asked to give us some of our money back... but Lisa has the nerve to tell us that we were basically free to move out whenever we wanted. She did partially fix a couple of the minor issues, but the major ones were left unaddressed.
Oven not working. [Lisa sent a "portable over" aka toaster oven --> totally unacceptable for a month long stay and the unit already had a toaster oven. What are we gonna do with 2 of the same thing?]
Washing machine:
- leaks water all over the kitchen floor every time, leading a moldy smell.
- The on/off knob gets stuck and it's very difficult to turn it on.
Bathrooms are in poor condition:
- toilet flush handle gets stuck and keeps leaking water into the bowl. sometimes, the toilet water does not stop flowing and almost overflowed out of the bowl and all over the bathroom floor multiple times.
- shower door doesn't seal and leaks water onto bathroom floor.
- Bathtub is clogged and does not drain properly
Apartment was not very clean when we moved in and was very disorganized:
- There was unflushed poop in the toilet (disgusting!)
- We found condoms in the TV cabinet
- there is dust/dirt everywhere → we can’t even properly clean it ourselves as there is no mop, only a broom to sweep
- Inside floors were not swept
- Balcony and balcony chairs are *very* dirty. I couldn't even clean the muck off those chairs.
- The closets have ALOT of junk in them… half the master bedroom closet is unusable. The 2nd bedroom closet also has a bunch of random stuff.
- No Internet --> Lisa told me this before I signed, and as agreed, I signed up for internet myself with Spectrum directly, but what a huge hassle! I don't understand what kind of Airbnb doesn't offer internet/cable and makes the guest go sign up for service for the duration of their stay?!
- No TV Cable --> The TV turns on, but there is no cable hookup. There is nothing to watch. the TV cable should have been included (and is listed in the Airbnb ad).
Issues that were eventually fixed:
- The coffee machine is completely missing [Lisa sent one]
- The beds did not have bed sheets [List sent some]
- There are several lights that are not working and/or missing the light bulbs completely [List sent some bulbs but not all lights used that type]
Building Pool & Jacuzzi:
- This is actually working fine (except the kids jacuzzi is semi-broken), but there was a previously undisclosed cap of 10 people maximum at the pool at any time. Our family of 4 is already 40% of the capacity...
- No guests allowed → also not previously disclosed. We had friends in Hawaii that we wanted to invite over, but couldn't.