Great view from the deluxe ocean view room, but customer service is a roll of the dice. There are clearly unhappy people working here, including some managers, especially the manager of the restaurant for breakfast. Regarding the room, we rented two and one had to have maintenance called twice with the second one requiring a room change. We were not compensated for this and room we changed two had a parking lot view and was smaller. Also, even though this is a smoke free hotel, people smoke and management does not do anything about it. It is too bad there are not more hotel options in Hilo.