Carol was quick to respond and very pleasant. However, this property is definitely sub-standard by AirBnB standards. We've stayed in many AirBnB properties, and I listed our house for rental on AirBnB, so I know this company from both sides. This property needs many repairs, painting, de-cluttering, etc. It is definitely unsafe for small children - there are exposed nails on the baseboard trim in the kitchen. The extension cords are running under throw rugs and pulled tight on overloaded outlets. Smoke detectors not working, light bulbs burned out, torn screens, a screen door that comes off the track almost every time it's opened/closed, etc. Your owners need to take it off AirBnB until it's up to par with other properties in this price range.
We called Carol, and she was accommodating and allowed us to leave the first morning. The AirBnB support team was wonderful, refunded our money (less the cost of the one night we had to stay there). We love AirBnb, and have rented many properties and will continue to rent from them. However, this particular property should be avoided - my hope is that they remove the listing and make the necessary repairs before posting again.