This is a fantastic place to base yourself out of for visiting North shore and its surroundings. You definitely need a car to be able to see everything available in the region. Maile was phenomenal from start to finish. Her messages were always thoughtful, sincere, and positive! The instructions she provides for making sure you get to the room is thorough. Everything in the room is as expected and served our purpose for our 4 days. It was clean and neat. Maile gave us lots of recommendations and tips and her whole family was welcoming. I think you can have as much interaction with Maile as you'd like. Shower pressure was strong and hot water was never an issue. Bed was comfortable and lots of pillows! Would definitely recommend this place