We did not meet Margaret as she lives in California. However, Ida and Arnold who manage for her made us very welcome. We did rent a car through Milan, and Arnold picked us up at the airport with the car. It was nice to have fresh fruit, granola, milk, and water in the unit when we arrived. All of the information was helpful, and the restaurant recommendations were mostly accurate . I used one of the bike to go on the bike path near by. The location is good, and we felt very comfortable there.