Luise from Theresa's office checked us in to the unit, she was really helpful and took the time to answer all the questions we had. We were able to check in early, but paid extra for it...Totally worth it.
The unit itself, is really, really great. Clean, renovated with quality furniture and enough tea, coffee, soap, etc to last our entire stay (4 nights). The location is absolutely perfect, you have Kuhio Ave on one side (street with all the major bus routes going through) and on the other side of the building it is only a 2min walk to the main part of Waikiki beach. It's excellent. I'd highly recommend this apartment.