We appreciate the responsiveness of the staff using the text system. The check in process was amazingly easy. For an Airbnb this place was pretty cleaning, except for some things in the kitchen, like a dirty knife and some other utensils. Besides that, we didn't get laundry soap and the blender had a crack in it (both issues were quickly remedied the next day after we reported it). The text system is 24/7, but staff responded quickly within normal business hours. Overall the view, the central location steps from Waikiki beach, and the A/C make this an amazing place to stay. Be prepared to wait a bit though to get on the elevators to the 37th floor lol