Joy was very accommodating during our stay. Not only was she quick to respond to our questions when we had them, but she went so far as to offer us an extended stay, free of charge, because she was going to be a day late. The place itself was wonderfully decorated and truly completed an immersive Hawaiian experience. There was no lack of communication via sticky notes, etc. around the apartment which gave us the opportunity to be the best guests we could be. Highly recommend staying here!