All this agency cares about as they stated in writing multiple times is their review. Why not focus on providing a great customer experience and have customers excited to write a great review. They wouldn’t allow a late checkout request at the time of booking when they know all of the fights leave late. On the day of checkout, once they didn’t have another booking they then asked if you wanted a late checkout. Totally pointless, you have to pay for a full extra day or make other Arrangements.