David was responsive and stated that the rooms would defer from the photos yet when we arrived the resort chooses the room to assign to you and our didn’t have any hot tubs as we expected which we believed would be included in the price. So it’s a hit or miss you can ask the resort to put you in a different room but the can’t guarantee us so we could move from ours and had no hot tubs and if we wanted to move we could only go to one with no ac but non available with all the amenities we had paid for at the time of our stay… we communicated this with David and went back and forth with him and the resort he was helpful at trying to make things right with the lack of amenities but this whole situation was more of a stressful occurrence than we expected. We were also charged for a service fee that Hawaii charges aside at the resort per night that we didn’t expect as a separate charge that the hotel charged us upon checking in.