Excellent staff and customer service. Be aware, quite a noisy unit. Roosters begin crowing very loudly just outside the unit at about 350am-430am every day. Also, several nights feral cats were fighting/crying in heat and it was really disturbing. So badly that at one point we went outside to try to break up a fight that was going on for over 10 minutes at 213am. It's impossible have any windows open to enjoy Hawaiian breezes due to rooster/cat/people noise. Other than that, unit gets very hot (even in Dec/Jan) and requires AC unit to be run thru the night, which is also noisy. AC does work well though. Unit is nicely stocked with towels and linens had no funky smells which is a huge plus for me (I am incredibly sensitive to smells). Mahalo!