Communication was good and check-in is very easy. The unit is cute, but very small. Probably more suitable to one person than two - the bed is small and not particularly comfortable. It gets extremely hot during the day, and it's very loud from the unit next door (or maybe we just had noisy neighbours during our stay). When budgeting, just take into account that parking is $25 a day - totally outside the host's control but important to consider. The location is good, there are nice places to eat within walking distance and it's very close to Ala Moana for shopping.