We had booked this unit months in advance. A few weeks prior I was messaging with Brenda and Donna prior to us traveling asking for recommendations.
We never received check-in instructions prior to our trip and the address that we Mapped from the app directly brought us a random cross street in town.
We tried calling texting and leaving voicemails with no response back. When we called Airbnb support they also couldn’t get a hold of Brenda/Donna and ultimately ended up cancelling our reservation.
At this point we had been traveling all day, it was almost 5 PM, and it was the week of Labor Day weekend. We ended up having to book a hotel that was twice what we paid for when we reserved this Airbnb.
Neither Donna nor Brenda ever reached out to apologize or provide any explanation as to what happened.