Great space, great communication, and really good value for money given how expensive stays get in Hawaii. My husband and I stayed here for 8 days. Karla made it super easy for us to check in after a late evening flight and 2+ hour drive from Kona with clear instructions. There were some really nice touches like the book 'The Big Island revealed', couple of big umbrellas, beach towels, and snorkel equipment, most of which we made good use of. The location of Karla's place is perfect for visiting Hawaii volcanoes NP (we went there twice) and especially for late night eruption viewing. We were able to access a lot of great restaurants and cafes in Hilo. Only downside was doing things in Kona meant 2+ hour drives each way, but we knew that when we booked Karla's place. Really enjoyed our stay here and would definitely come back if we are in Hilo again!