First note: I never met or communicated with Hazel. All my communications were done with Cheryl, who signed her messages "Guest Services." I assume there is a third party operating this Airbnb and that a person probably doesn't live there as the personal touches are sparse at best, but it didn't cause me any problems. On the contrary, Cheryl was professional and prompt with questions both before arriving and after arriving. (We needed a vacuum for all the beach sand we tracked in.) I felt completely prepared upon arriving into Honolulu with my expectations properly set.
The Airbnb is in a hotel which I believe is made up of timeshares. So it's not really a hotel room but also not really an apartment. It may have been renovated, but the Airbnb is gorgeous. It looks exactly as it does in the photos and we were shocked by how much bigger it was in real life. It was an extremely roomy 2BR/2BA apartment with a very spacious living room and entryway, and a small but fully stocked kitchen. The Airbnb was indeed sparkling clean and perfect for our group. My boyfriend and I stayed in the larger room which was two beds pushed together to form a king. The beds were latched together so they didn't push apart at all, but we could still feel where there were two beds. They were firm, but not uncomfortable. My sister and her friend shared the room with two separate beds. The bathroom in that room has a separate toilet room which was very convenient. Each bathroom has a separate shower, bathtub, and toilet with bidet.
The location is excellent. A few minutes walk to convenience stores to stock up the fridge, brunch places, sushi places, and about 10 mins from Waikiki shopping areas and the beach. It was quiet at night (for a city), and the views are INCREDIBLE. THREE BALCONIES! Going in December means there is a lot of rain, and I spent a lot of time sitting on the balconies watching storms pass through the city and seeing rainbows pop up in the mountains. It was beautiful and I already miss the views.
I would definitely book this Airbnb again. Highly recommend.