We were extremely excited for this vacation!! However, upon arrival, we felt a lack of a welcoming culture from both the bell boys/valet and the reception.
We then arrived at our room and we were immediately disappointed with what we encountered. We walked into the room with a dirty rag smell, the kitchen was dirty, the appliances were covered in splattered grease, some of the dishes had residue left over on them and were clearly not washed, the floor was dirty and not swept, we found food wrappers on the floor & lastly, a picture fell off the while we were sitting just below it on the couch.
These issues were eventually resolved and fortunately we were credited $300 on our account because of it all, which we appreciated! But after everything and the hefty $$ we paid to be there, we had a bit of a sour taste in our mouth. Overall, Hawaii is always FABULOUS. Ka'anapali Beach/Lahaina are great locations. But I would not stay at this property again.