We did not meet Susan in person however she was lovely to deal with prior to and during our stay. Very responsive and helpful. The unit was smaller than we expected. We basically used it to sleep in as we were out from morning until after dinner but we did find it cramped. It had the basics (and then some) for using the kitchen but again, aside from a bowl of cereal and using the fridge we did not need the kitchen. We took advantage of the great beach shed with body boards, snorkeling gear, beach chairs etc, we would have rented those items so it was great having a full compliment of "toys". I would only give it a 4 star for cleanliness. The biggest issue for us was the noise from the unit below us. We read the other reviews that mentioned it was an issue and we were somewhat reluctant to rent based on the comments and the shared property but we happened to have very loud fellow guests. We could hear their conversation clearly whenever they were home. We could hear them walking around in their unit. We are early risers but they were up at 4:30am talking as though it was noon. We could hear them doing their dishes at 4:30 in the morning. Lesson learned, we won't be renting from a shared house again for that reason. Other than that nuisance the house is in the perfect location for walking and exploring even if you didn't have a car.