Lawrence was great to interact with. We had a call in advance and texted during the stay. Palms is a great location. Price was reasonable considering it is Wailea, Maui. Place is spacious, living room and kitchen functional and comfortable. Pool is very nice. We had two issues during the stay: 1. Tv didn’t work due to fact Maui had a huge storm and 2. Code to get in stopped working day before check out. Lawrence responded immediately to both of these and helped us fix the issue on the spot. Bathrooms are not updated. Other than this it is a large spacious place for two to four people in a great location. Free parking included with designated spot. Walk to all things Wailea. Plenty of linens, towels, kitchen items, toilet paper, paper towels,etc. has local cable tv which is important to me not just the apps. Lanai is huge and has nice grill that is easy to use and heats up fast. Pass your food out through the kitchen windows that fully open. Is an end unit…private. Thank you L ; )