Kris was very responsive and was willing to help out with any questions that came up. For example, while parking is available in a garage at the hotel, it’s about $40/night; the “free parking” shown on the listing was on Ala Wai Blvd down the street a couple blocks, so Kris was helpful in directing us to that and other parking areas. Like other reviews pointed out, the mattress was in need of an upgrade, and a couple of the bed frame legs were broken, causing the bed to slope on the side closest to the door. However, Kris said she has ordered a new bed frame to fix this issue. Additionally, the The WiFi was upgraded during our stay and is noticeably faster now. The hotel was within walking distance of a couple beaches and attractions in Waikiki, and was a fairly quiet area.