Joy was exceptional to work with. There were a few needs for the apartment (oven didn't work, table base wouldn't support table top, tub not draining). One request via AirBNB to Joy and she instructed to call the front desk and express the needed corrections. (All were corrected in 4hours - and we didn't have to be there). And Joy contacted me the next day to ensure all issues were addressed. Very personable and lovely staff at this place. Pictures accurately depict the unit, beds were very comfortable, all items needed for "home living" while on vacation, and the location to Kailua and it's amenities were all phenomenal. Will stay again should we be so fortunate as to travel to the big island again!