Craig was a wonderful host. I can't say enough about how easy it was to work with him. He was very accommodating. That being said we got in a little bit early so he had asked the cleaning service do a quick job cleaning the place. Unfortunately they seemed to have really done a rush job. I wound up stepping on broken glass and there was hair stuck to the side of the shower. We contacted Craig and he was more than understanding and was able to refund us the days we didn't spend there. I'm sure that he has talked with the cleaning agency and won't have similar issues in the future.