Alice is a great and understanding host. We booked her room during the COVID-19 crisis just as the governing officials of Hawaii began ordering quarantine measures like curfew, takeout only and no serving of alcohol. We unfortunately booked so soon that we could not get refund for the virus without host permission. That said even though we booked all soon and we're still not comfortable traveling anymore and asked to cancel. She understood and expressed care and concern for us. She spent some time on the phone with us too making sure we'll be okay. I want to make sure the community knows that her response made us know that she is a great host and would go above and beyond for her guests. We've had another host refuse to give us a full refund due to this. A big mahalo for your understanding Alice. We will book our stay with you as soon as this crisis clears up.