Jess was easy to reach and answered all our questions. The room itself is a nice space. The bed is a bit uncomfortable but otherwise everything was just fine for us to get by. For the price it is a great space. If returning I would rather stay away from Waikiki though due to the crowds and traffic. The private parking space was nice to have. Check in instructions were easy to understand. Was sad to leave such a beautiful paradise! Mahalo for the stay Jess and Aloha to all new visitors 🌸🌺