Nancy was easy to reach when booking and during a housekeeping issue. Here is my Pro/Con list of our stay:

Pros:
- Gorgeous setting, the grounds are very well maintained, the pools are gorgeous and the beach is right there.
- Resort Staff, they were all very friendly and helpful.
- View from Room, it was really nice to not look out on neighbors.

Cons:
- Noise, we called our hall to the room the "hall of the slamming doors". This is not the place for you if you are a light sleeper or like to sleep in. The door slamming, loud talking, etc began most days at 5:30AM and did not quiet down again till 10AM. The walls are paper thin so you will hear everything that is going on in the rooms around you, yes, everything.
- Nothing walkable to the resort. Kapaa and Lihue are both 3 miles away so you will need a car to do anything off the resort.