- Property was as described-great location that is centrally located to reach all desirable parts of Maui quickly. The property’s beach is steps away and great for swimming/walking. The complex pool/lounge area is a nice alternative to the beach. The condo is equipped with many of your beach needs, including chairs, umbrellas, coolers and towels.
- We did have a few issues throughout our stay. While Annie and Bryan were accommodating, we’d like to make other guests aware.
— Lock out issue-this property uses an electronic/digital key via a phone app for entry. While this worked fine initially, on our second night at ~9 pm, the lock did not work and we were not able to access the unit. As you can imagine, this was a distressing situation being in a new place without access to our things, including important medication. Unfortunately, the hosts did not provide a contact phone number or a backup method of entry into the property. We messaged them through the app, but did not hear back, so we ultimately reached out to Air BnB corporate. The contact phone number Air BnB provided for the hosts went to voicemail and they could not be reached via messaging or email for ~2 hours. During that time, we worked with Air BnB corporate to locate a last minute hotel. Thankfully, the hosts reached out with the code for the lockbox on the door with a hard copy key before we booked a hotel, but it was well after 11 pm by that point. It was clear to us that the hosts had not encountered this issue before. They are not local and while they provide a contact number for the housekeeper, she could not be reached. We also connected with the building’s super, but he informed us that he did not have a key or code for our unit. Ultimately, the hosts and Air BnB agreed to refund us for one night’s stay as a result of this ordeal, however, the situation was stressful and could have been avoided had the key lockbox code been shared upfront.
— Shower drain issue-Unfortunately, the shower drain did not work properly when we arrived. Water would build up to the top of the basin over the course of a 5-10 minute shower and take an additional 20+ minutes to drain after the shower was finished. We made the hosts aware on Saturday night when we arrived, but they were not able to secure a contractor to fix the issue until Thursday.
- One other note for folks with large/oversized cars-the parking spaces are tight and will take some getting used to.
- TLDR-the property is in a great location with many amenities. It is a great value. Unfortunately, we had a few issues that marred our stay, but hoping the hosts will adjust their protocols accordingly such that future guests remain hassle free and can enjoy the property to the fullest!