I gave this place three stars, although it could easily have been five with some TLC. I'll begin with the plusses. The location is fantastic. It is close to everything you need: shopping, beaches, coffee shops, restaurants, and grocery stores with the charming town of Lahaina just down the road. The view from the Lanai is fantastic and never grows old. There were a lot of useful amenities provided, tennis rackets (2), beach chairs (5), beach towels, boogie boards, and great kitchen supplies. The furniture was comfortable and the overall decor was tasteful. The beds were excellent. Plenty of closet and dresser space. The place was spotless when we arrived.
And then there was that view!
On the other hand there were problems. To be fair, we did not report most of these to the Rental Agency, so they were not given a chance to rectify them. Until now.
The place felt a little under-maintained. It just needs a bit of care to be perfect.
One of the living room chairs was broken and unusable. Since there were five of us and five chairs, this left us one chair short. We did report this to the rental agency with no result. There was a constant stream of tiny ants marching along the baseboard in the living room. We also reported this and were informed that the apartment had been fumigated just prior to our arrival and advised to put away our food. Hmm. More an annoyance than anything else. The glass sliding doors to the lanai didn't close completely and were almost impossible to lock. This tended to affect the air conditioning which only functions with the doors closed completely. The AC itself was barely adequate. It does get hot in Hawaii in September. Then there were a bunch of minor issues. The toilet paper holder in the master bath is broken, kept falling off the wall. There was a tube of 3 tennis balls provided, totally dead (no big deal, we bought a new tube and left them, problem solved). There was a chest cooler, but the handle was broken off (really irritating). The light bulb outside the door is burnt out. The washing machine is noisy as hell (but works fine). They need new beach towels, current ones have seen better days. The outlet located in the mirror by the dining table is falling off the wall, needs to be repaired. The bifold doors for the laundry closet in the kitchen and the foyer (beach items) are off their tracks and need repair. Finally, and this is unpleasant although nobody's fault, there were two huge dogs in a house below the apartment which would occasionally go into paroxysms of barking, snarling and growling. At any time.
This isn't to say that we had a bad time. We had a great time. Most of these things are fixable and most of them are minor. I still recommend this place, but would be more enthusiastic had it had a little better maintenance.