Santiago responded quickly and gave us a friendly and comfortable experience. Everything was so convenient to us next to the lagoon as well as hilton fire works convention center food and more. The bed was so comfortable and so was the all white smooth touches. Front desk and guests staying there were friendly and welcoming&Tv worked great with different on demand options and althought the street made it a bit noisy it didnt bother us while sleeping my 7 year old daughter said it felt like heaven definitely would stay here again!