I have a mixed feeling about this rental. First the location of the property is really good, very close to ocean front. And the apartment is very clean and matched with the description of the listing. But a few things made me a little bit upset with this rental:
1. We arrived at 11PM due to delayed flight. It took me more than 15 minutes to find the apartment in a resort. The apartment is next to the pool and is not next to any parking lot. I did not get a clear message how to get to the apartment from the parking lot.
2. The cleaner did not install the kitchen garbage bag. After I arrived at 11PM, I was tired and did not know where the kitchen garbage bags are. The consequence is that, after I found the spare garbage bag from the kitchen, I had to manually pick up all the garbages from the garbage can and put them into the garbage bag.
3. The apartment does not have good sound-proofing with other unites. In one of the bedroom, my wife was able to hear people talking and the sound of TV from the adjacent unit and the noise from the plumbing when the people in the downstair unit were taking a shower. The noise ruined her sleeping.
4. Worst story: The dryer did not work. We tried to wash our cloths on the last night before our departure. After we washed all the cloths, we found that the dryer did not work. It runs without heat. It was already after 10PM, and we were not able to reach out to the host. In the morning, the host did offer a partial refund and offered us to use a public laundry. But we did not want to use public laundry and had to run to the airport earlier afternoon. So we had to put all wet cloths in our luggages and travel to the Big Island.
All these things added up to a mixed feeling about this property. I hope that the host can make some improvement based on this feedback.