I’ve been staying in Airbnbs for about four years now around the world and Rosalba may be the best host of them all.
Our first stay with her was great. However, when our second set of accommodations elsewhere on the island fell through due to a massive and sustained power outage, Rosalba’s place was available. She immediately responded to a booking request for a return to her place within the hour, and even reduced some of her fee to help out our family of four. We stayed at her place for the rest of our vacation.
With Hurricane Lane approaching, she offered us a free night if our flight was cancelled or delayed. She constantly checked in with us to make sure we were safe and offered helpful resources about storm preparations.
I know lots of Airbnb hosts are in it for the money, but it is rare when a host obviously cares so deeply about making sure her guests are comfortable, safe and happy. I want to thank her for her responsiveness, generosity and humanity. It made all the difference in our trip. And close to the beach :)