We loved staying at this property! The Puna region of the island has been the highlight of our trip and this place is pretty central to everything we did there. It was a little warm in July with no AC, but that's not unexpected. Joan and Stacie were very responsive to any questions and requests. We had a little trouble with the internet, but Stacie came to the property and spent the time to get things working again. We had a family trip with 5 adults and one 18 month child and we fit in the house great and had no problems. If you're looking for a way to explore the South-Eastern section of the big Island, this is a great place to stay and we'd gladly do so again.