Samantha is super responsive. Check-in/out instructions were very clear. We loved & enjoyed our stay here. The unit is very clean and walking distance to the beach. It's like staying in a hotel because toiletries, towels, washcloths, kitchen items were available for guests' use. There's a mini mart at the ground level for your basic needs, water, and snacks. We'll definitely rent this place again when we come back to Honolulu!