Convenient location and easy check in. Had what we needed for our stay. Responsive communication, and Leilani was kind to offer flexible check-out for us. Fans/lights worked well in the hot/humid climate. The place is just a bit away from downtown Hilo.
That said, it is an older house in a lush environment, not in the city. The coqui frogs make noise at night, and you can hear if someone is having a conversation outside. We had earplugs and it was fine. The check-in paper at the house mentions that the house is older and that they are aware of termite droppings. Aside from that, the house was clean. We saw a few geckos in the apartment, and also some ants and termites, especially the termites during our last night. I communicated this, and Leilani said that she would look into it, so hopefully it doesn't happen in the future.