Expect a very long waiting period for a response to your questions/concerns. No sense of urgency whatsoever. Because you are renting from a private owner the hotel CANNOT assist you with anything. NOTHING. All of your questions/concerns must be communicated with the owner who is very hard to get a hold of. Be prepared to have a VERY long check-in experience. It took approximately 3 whole hours for us to get our reservation found. THREE WHOLE HOURS we could of spent relaxing near the pool/beach. THREE WHOLE STRESSFUL HOURS I could of spent on anything else. I had to go out of my way to get toilet paper from the grocery store which cost me $7!!!!!! I recommend booking your reservations through the hotel because not only is it cheaper but I'm sure the process of check in is A LOT quicker AND the hotel will be able to provide you with service in a timely manner. I also would assume they would provide some toilet paper, towels and some toiletries as well.