I have to say we were really excited about this place and the place is in a good location. When we got there we didn't have any trouble with getting in with the instructions provided. There were some original issues that had to do with having a pack and play for our infant that was supposed to be provided, and the bedspread had some stains. We also had questions about parking since the only directions that were provided were that you could park anywhere.. but when you get there you will notice that there are signs that say a permit is required. We also noticed that some of the art on the wall looked like it had been ripped down or fallen off. We reached out about this and Carol did get back to us and had a housekeeper come and provide new bedding and the pack and play. The housekeeper was nice and we thought everything was good.. but shortly after I received some aggressive messages about if we weren't happy with some art being missing then she was happy to refund us our money. It was already late for us and we were confused why she was sending this -I let her know that it wasn't about the art it was about the bedspread and the pack and play which is what this listing has advertised. She then proceeded to send more messages about how I kept complaining and that she would be happy to just have us cancel and refund us for our money. I really didn't expect this, and it really seemed pretty hostile and that's the main reason for the three star rating. I also would suggest for anybody coming to stay here, that you bring travel curtains as there is no window treatment in the living room or the bedroom. Overall, our stay was fine it was really just the communication from the property manager. I've stayed at plenty of other airbnbs, and I have never had that experience before.