Never got to actually meet Valerie, but she was available by voice and text messages. The place was great except for a couple of problems. It was clean, comfortable, had everything we needed including in the kitchen though we didn't do anything elaborate there.
Problems were that one of the air conditioners was broken and there was an intermittent electrical problem that blacked out half the unit including the living room and bedroom sometimes for hours on end. The electrical outages were repaired after several days and were more than a major annoyance. The AC was not repaired due to difficulty getting parts. Valerie said it would be repaired in January. Fortunately the weather cooled so we got by. Also a minor issue was that we had to visit the desk twice because our key cards were inexplicably deactivated twice.
The location was great for our needs as it is as central as you can get on Kauai. I would recommend checking on the two problems we had before booking, but other than that it's great!