My family and I traveled to Maui for 9 days about a month after the state opened up for travels. The stay at the home was good, but the experience with the host was less than stellar. The home is located in a resort within walking distance of downtown Lahaina. It's closed to shops, art galleries, and various restaurants - very convenient. There is not much to complain about the place itself. However, our experience at check-in and arriving at the place not cleaned was extremely stressful when traveling with 2 young children. Lauraine's daughter, Chiara, seems to have taken over guest management for the place and my experience with her was not great. First of all, she's located on the mainland, and not locally, so that might have contributed to the lag in response time. She was extremely courteous but was not very responsive. We never got the check-in instructions email and we were not able to contact Chiara for 2 hours - until 30 min after check-in time. It was an incredibly long, stressful day of travel to Hawaii during Covid, and not hearing from our host for check-in was the last thing I wanted to deal with. To make it worse, after we finally checked in, we found the place to not be ready - it looked like it was not cleaned at all since their last guests left. During normal times, it would have been an annoyance, but during Covid times, it was downright irresponsible and potentially dangerous. Even though Chiara was very apologetic and sent cleaners to clean immediately, the place was still not ready for about 4 hours and we finally settled in at 11pm local time and 1am our home time. I appreciated Chiara's effort in making it happen, but the experience was very tiring and stressful. The rest of the stay was fine. There were some minor issues with a light bulb out and the TV not working, but Chiara was able to send an excellent handyman to fix those right away. I hope our experience at check-in was just an anomaly and that others won't have our luck.