We interacted mainly through the internet (email). Didn't interact much as we didn't need much and everything was straight forward from the directions that were emailed. Overall, the studio is as described and the pictures are accurate. The view is gorgeous! Thomas also left a pack n play for us for our child to sleep in, which was helpful. The place is overall very nice and in a convenient location in Waikiki! Very close to the Ala Moana mall, the beach and we even swam in the pool!

The only major complaint I had was that the elevators were not operating consistently. One occasion my husband, baby and I scaled down 30+ flights of stairs and another occasion, we waited at the bottom for 15+ minutes to find both elevators being worked on by technicians. So we left and went to the mall. It was out of Thomas' control, but getting some notification would've been nice as it was really inconvenient with the studio being on the 37th floor.