William gave easy, clear, and simple instructions on using the condo. Also has a great book of information available on the area with things to do. I found him very responsive to messages, which I appreciated. Biggest drawback is the pool use. They allow NO noise at all. The manager came out and told my daughter she was laughing too much while in the pool. We were shocked. It's really hard to tell kids to not have fun in a pool. Other than that, the location, condo, and experience was amazing.