We really wanted to love this place. It was the baby moon we had saved up for years to take and we were SO looking forward to it. I normally write really positive feedback but I will do my best to cover everything.
Starting with the positive: There is a lot to love, that you have probably already read in past reviews (we had already scoured most of them before booking.) Namely, the location was perfect for us. The grassy area by the calm, lovely ocean was so picturesque and inviting, we couldn't have asked for anything better. It wasn't crowded and was so convenient with lawn chairs already out, umbrellas, soft grass, BBQ area, pool, and a perfect view of the sunset. The super soft sandy beach stretches on and on for great morning or evening walks and we could easily go past the surf into the peaceful, comfortable waters without fear (neither of us are strong swimmers and I am 6 months pregnant.) It's a very quiet area and practically felt like a private beach and the other tenants were friendly and warm. That part of the trip was pure heaven and why we came to Maui in the first place.
The place was pretty and roomy. It was great to have 2 bathrooms (more on that later.) The kitchen had nice updated appliances (more on that later) and was mostly quiet (more on that later.) The smart lock entry was wonderful and very convenient (more on that later.) A/C was working and effective. Coffee pods and maker was provided. It's near a cute sandwich shop / local bar and a delicious bakery where we ate often, and a ABC store and little farmers market where we could get some basic groceries, all walking distance.
The not-so-great: I asked early on if we could get an early check in since we got in at 10am and would need to wait 5 hours in the hot sun while pregnant until 3pm. Instead of checking what time the cleaners were coming (which would have solved so many future issues) they just said we could try and find them when we arrived and ask them if we could put our bags in the room. We checked several times with no luck. Finally 3pm rolled around and the room was completely filthy, not cleaned at all. I'm not a germaphobe, but being 6 months pregnant and traveling during a pandemic, this was honestly disgusting. The bathtub had dirt, hair, sand, etc. The bed was unmade and stripped, the kitchen used, trash, used toilets & towels, you get the idea. I wrote on Airbnb and texted the number it said to contact and didn't hear back for 15 minutes. (It said to wait 15 minutes.) I called Jerald answered and said he was trying to figure out what happened. (I wish he would have at least responded that he got my text.) He said he would call back. Then he called back a bit later and said they had given the cleaners the wrong dates and they would come tomorrow instead but would bring new sheets and towels. This was still unacceptable, given the state of the place. He hung up and called back a short while later and said the cleaners were on their way to clean and he would waive the first night's stay and cleaning fee.
When the cleaners arrived we went outside and said they could take all the time they needed, but they said the rushed to get it done in an hour. We were going to wait by the pool but the both the framed code in the apartment and the code sent through Airbnb messenger were wrong. Jerald didn't know it, but texted us the number to the building manager who was able to give us the correct code to wait by the pool while they cleaned the place. We checked back in after 5pm and it had been cleaned. We were ready to start our vacation!
This is a small note, but just FYI the condo is right next to an event place. Our first two nights were very loud even with windows closed until 10pm (remembering that is 1am PST or 4am EST) so sleep was difficult at first. After that, it was very quiet.
We also found out that the microwave was broken, so we were told the repair man would come on Sunday between 1-2pm. I waited for him and then texted Jerald after 2pm to let him know he still hadn't arrived and he said he was running late. He arrived around 2:40pm after I had gotten out of the shower (remember, everyone has keyless entry) and was there about an hour. Not a huge deal, but not awesome feeling a lack of privacy and having to coordinate things like this on vacation. He also left scraps of styrofoam and packaging around the apartment when he left and there wasn't a vacuum.
A few days later the other cleaning person walked in unannounced. Apparently they also had the wrong check out day too! It was a good thing we were dressed and decent, but not fun to be walked in on abruptly like that. I honestly don't understand how the communication was still faltering after such a big issue on our first day.
Also, the tub/shower in the master bedroom wasn't draining properly, so it left a ton of dirt, hair and sand all over it, which was pretty gross. I let Jerald know and he said a plumber would come, but not until after we checked out.
Small note, but the soap dish in one of the bathrooms had been filled with water, so it was difficult to wash hands and not much soap was provided. 2 beach towels were provided, but it would have been great to have 4, since we were staying for a week.
Another smaller note that was in a different review, but the bed CREEKS