Dawn was very friendly and sweet. Helpful, and prompt about it when we needed anything! We stayed 8 nights--- the outdoor shower was a highlight; although there were times we wanted a tub (suppose that's a given, if you stay so long). There were also a few times the water got cold, and we got out quickly. It was lovely to wake up to birdsong in the morning... However if you are a light sleeper, it's like sleeping outside-- many windows with just screens, so you can hear everything... Neither of us are light sleepers, so it wasn't an issue. And it was sort of like glamorous camping! Perfect for us :)