The day I was supposed the check-in they canceled my 4 night stay, and were not even able to find another house to stay at. Was a terrible experience.. all vacasa could offer was a refund, but we coming from NY, taking a 11 hour flight, with 2 young kids, to find out that we don’t have a place to stay was extremely stressful. And due to the peak holiday times, it was extremely difficult to find a hotel at the last minute.
Terrible experience, never using vacasa again.