We arrived to the resort and checked in. Our door key did not work. Jaime the reception was kind and helpful. He went out of his way and had superb customer service. The resort had to assist us with entrance to our condo twice before the problem was fixed the next morning. This was annoying and inconvenient. The next day, our sink plug broke in the bathroom. Reception was prompt and maintenance fixed the problem within an hour. Again super inconvenient, we had been hiking and wanted to shower while also needing for the sink to be fixed. In the end, it was an hour of our lives, but this is just another example of the quality of the condo itself. If you like to cook, pack a knife in your bag, you will appreciate it later. The kitchen has everything you might need if you're a minimalist. This airbnb is an example of what you get when you do the least possible and squeeze the most money from guests, its funny because its located in gated Princeville in the middle of luxury.