Wonderful location to shops, restaurants, and beach 10-20 minutes walk away (also has food, store, and car rental in lobby, and 7-11 next door). It's at the edge of the busier Waikiki strip so it's easy for shuttles and rideshares to get in and out and a little quieter. Easy, contactless check-in. Placido is a great communicator and quickly picked up when I called him with an issue with my key card. Fourth floor has a laundry room (takes card), but there's also a laundromat next door. I didn't have time to check out the gym or the pool (I preferred the beach). The hotel overall could use a facelift, but my room was clean, comfortable, and I overall felt safe. Plus I'm not the type to really care for fancy lodgings if I'm primarily out and about.