Jackie was amazing from the start! She was great about communicating and making sure we had a plan on checking in before we arrived. She met us to give us a tour of the building and the apartment. She was just as excited as we were to be in Honolulu and offered her local expertise. As for the apartment, it was clean, modern and had more than enough home essentials for us. It came equipped with beach towels and even laundry detergent so we could do our laundry in the sink (there is also laundry on site, but we went for the cheaper option.) The building is very safe, not to mention a short walk to Waikiki and great spots around Ala Moana. We had a great stay, thanks Jackie!