James was very responsive and kind. The lockbox is next to the other ones of its kind to the left of the door in the picture. Free parking is great with in and out free. Location is very solid. Walking distance to the big mall about 10 min away and the other strip about 20 min away and the beach is about 10 min away with the main Waikiki beach about 25 min walking. You should get a rental car to explore around though and book a car early. Solid dining places to eat nearby like marukame udon. View is gorgeous with sunrise right in front of you facing the southeast. Place is a bit small and the mirror on the back wall makes it look bigger. Still solid. Bed is super comfy. Provides shampoo, conditioner, and body soap. Kitchen is well stocked. Beach towels available. Great place to stay overall! Elevators were unfortunately slow as one was broken down.