The home is nice and very clean, which is hard to find in Hawaii on the north shore. I didn’t see one bug or ant which is also impressive for a home on the north shore. We were very pleased with the cleanliness of the home. Location is fantastic right in the middle of everything on the north shore, we love to stay close to sunset beach so this was great for us.
Laila is very hard to get a hold of, she takes a couple days to respond to messages. This was very frustrating, because we had a few times we needed to ask questions or bring things to Laila’s attention and we couldn’t. The listing says they have snorkel gear however they do not. I messaged Laila beforehand just to double check and she didn’t respond to my message until we were already in Hawaii (2 hour before my check in time to be exact). I would have packed my snorkel gear but instead we had to spend $50 to buy some to use. This was extremely frustrating and I highly suggest the listing gets updated with the correct amenities that are available. The beach umbrella was also broken which was a bummer, so we couldn’t use that either. There were bags of trash from a previous guest left outside by the shower (the shower you are asked to use to remove any sand before going inside so you don’t scratch the floors). The bags of trash were very inconvenient to shower off with trash at your feet and I find it odd that another guests trash wasn’t removed before a new guest arrived. Hopefully this was an isolated event.
Other than the lack of communication the home is nice - as long as you don’t need to get ahold of Laila during your stay it’s a great home. Quicker communication would have really fixed all the above issues had we been able to get ahold of Laila.