Truly the worst experience I’ve had on Airbnb, and I think I’m officially done with Airbnb after this.
First, we arrived with a 5 digit code for a 4 digit lockbox. The toilet was UNFLUSHED from the previous stay. The living room TV was essentially broken. Handprints and smudges all over the windows. Dust all over the coffee table. Assembly instruction stickers are still included on the office desk. Everything just seemed so unprofessional.
I sent all the pictures to the owner through AirBnB and they basically just shrugged it all off. “Thanks for letting us know.”
We stayed for a week, and we paid a $450~ cleaning fee… for what? Where does this money from the cleaning fee go to? Because clearly they aren’t using it for cleaning.
That being said, the location was good and everything else was somewhat decent. This Airbnb didn’t ruin our stay, but My Perfect Stays needs new management because someone in charge is taking the “passive” in passive income too seriously. Do better!
If you’re looking for a clean Airbnb and competent communication - look elsewhere. Getting a hotel on Maui is a better option.