My sister and I had saved up for an extensive period of time to take our mother on a trip to hawaii. She has many health complications and needed her own space with a private bathroom, so we thought your property would be perfect.
Upon arrival, we were shocked to find that the door connected to her room was broken. It took extreme manpower to open and shut her bedroom door. Even my sisters husband had difficulty opening it. Because of this we would have to go back and forth to the Airbnb throughout the day to let my mom in and out of her room as she was not strong enough to open it on her own. This took significant time away from our trip. For example, we were on the north shore some days and had to drive back to waikiki to open her door when she was able to get up.
We contacted the host to request the door be fixed, but upon inspecting it they realized that the door was so damaged that the entire frame would have to be torn down and removed. This was not an option since my mom’s health complications would be effected with all the dust/insulation getting in her items, regardless of the fact that it was going to take them hours to complete and take more time out of our vacation.
I really think we should have been informed of this issue before our arrival. It caused us to lose a lot of time on our trip and was an ongoing inconvenience. We tried reaching out to the host regarding a price adjustment for this and they never responded.
Another note—the air conditioning is one unit that is in the living room. There are not any vents in the bedrooms which makes them significantly warmer. The bedroom doors are not typical doors. They are thin wooden slider doors (more like a closer door) with slats all the way down them. Just good to know since they are not noise proof and if you have guests on different schedules it can be difficult.
The room was very clean and it’s nice there are air mattresses and a pull out couch available. It has a great view as well.