It's had to actually write this review because I loved the location and although I didn't interact with Jared, the whole trip, I did get a quick response from customer service when the power went out in the surrounding area.
As for the accommodations, the first thing to understand is that you"re renting a room in a private hotel. As a result, you will not be afforded all the amenities regular paying guest get with the exception of the pool and the gym. Aqua Palms is an ok hotel but a bit dated when compared to the Hilton or other surrounding boutique hotels. I would definitely recommend that you ask questions before you commit. Unfortunately, I didn't and my experience didn't quite meet the mark for me. Don't get me wrong, the room was clean and the bathroom was as well but my location in the hotel was problematic. However, the price was right but there were additional fees that were a bit unexpected and surprising. To finish this review on a positive note, the Aqua Palms is connected to an IHOP and having breakfast or lunch is made very convenient by its close proximity. Also given its location, most of the tours leave from a hotel right across the street. The beach is just a block over and there are plenty of ABC stores in the area. There is even an 7Elevn, Walmart and Target within a short walking distance.