I really appreciated that they reached out to see how the stay was going. But I mentioned how hard the bed was to see if we could maybe get a pillow topper/mattress pad because we were physically in pain trying to sleep. They said they would look into getting one and get back to me as we were still staying several more nights. Unfortunately we never heard back and never got anything for the bed. The rest of the place was as described and was good for what we needed and for the price.