This was our first time visiting Hawaii as we were dropping our daughter off at UH @Manoa. When we arrived the lockbox was very hard to find and the elevators were very slow and did not have a/c. You have to enter your key in order to get to your room (we were not told this) once you enter key you can select your floor that room is on. The place was very clean but there was no central air conditioning. Only one out of the two bedrooms had a a/c unit and it was not the master bedroom. We ended up switching rooms with our daughter and the bed was very uncomfortable. We did not get much sleep. Also we booked for 5 people and there was only 1 towel for each of us to last 6 whole days. The last thing we wanted to do was reuse our towels but we had to. Other than that the condo was in a good location, we were able to walk to the beach and downtown area.