This is our second time staying at one of Faith’s properties on the Big Island. Sadly this time was not a good experience. Communication leading up to The stay was okay, but there was zero communication with her during the stay when issues arose. The listing was an inaccurate. While the screened porch would have been fantastic (that was a selling point for me), the screen had a few large holes that we tried to tape up to avoid bugs from getting in. The tape wasn’t holding though because of all the moisture. She told me there was a sofa bed available, but it was not the one in the photo. Rather it looked old and smelled musty and worst of all, the mattress was heavily stained and overall filthy. It did not feel sanitary to sleep on it therefore two people from our party did not have an adequate place to sleep. While Faith never responded to our concerns, her cohost Marlo did but it seem like her hands were tied with providing an alternative mattress. Marlo asked me to reach out to Faith again, but Faith never responded. I was really trying to resolve this issue with the host rather than getting Airbnb involved, but that’s what ended up happening. Airbnb provided the refund I requested as Faith never responded to their inquiry either. Maybe this could’ve been resolved if Faith had given Marlo full cohosting authority to resolve the issue should she be indisposed. This was no way to do business. We will not be staying at one of her properties again because of this. It seems as if communication has been an issue as of late with a couple of her other listings.
On a positive note, staying in Pahoa town is great for people who want to be off the beaten path. You’re in a beautiful and quiet rainforest. I would highly recommend Pahoa in general if you don’t mind making the drive into town for your activities.