Overall, our stay was fine. After flying 11 hours from NY to Maui, we arrived to a dirty, uncleaned apartment. It was disappointing as all you want to do after a long flight is get out of your dirty clothes, shower, and lay down. We were told the room was ready for our arrival even before the 4pm check-in time, but when arriving around 4:30pm the room was a mess from the previous guests. We immediately reached out to Hasan and Kader (via phone calls, Airbnb messages, and text messages) but didn’t hear from them until hours later (understood that they are in CA, which would have been 1:30pm their time). Their check-in instructions gave us the local housekeeper’s number (which usually is inappropriate for guests to be contacting the housekeeper directly), and I was able to get in touch with her right away. Berenice the housekeeper was very nice and let me know there was miscommunication as Kader and Hasan did not inform her there were guests checking out that day. I’m not sure what the truth is, but regardless Berenice cleaned the apartment as fast as she could so that my family could relax after. It wasn’t until Berenice was almost done that I heard from Hasan and Kader. They were extremely apologetic (as they should be) and sent my family $150 for dinner on them. We were grateful for the gesture but unfortunately this mishap but a huge damper on our trip as we were exhausted and waited hours until we could enjoy our room. Otherwise, the location was great. The apartment truly was a few minutes walk to the beach, there were Tommy Bahama beach chairs and coolers available for us to use. In unit laundry was a huge plus. Kihei is an amazing location with lots of great food, not too touristy, and the beaches were amazing. Moving forward I hope the communication between the hosts and the housekeepers improve, especially if the hosts are not in Hawaii.