I was quite disappointed after many hours of traveling to arrive and not have the AC units working. I wish the host would have offered to bring fans or some sort of cooling system but the host did not. Host communication was awful. Messages through the AirBnb system to the host instructed us to call a number. The number we we then called instructed us to send a text message. We still did what we were asked. When we finally got a call back, they (someone the host uses) had us do a lot of AC troubleshooting instead of sending us help. I did all their troubleshooting, but the AC systems still did not work. Per the person on the phone, we were then expected to stay in a hot condo while they attempted to send someone the next day. Considering all we spent on this trip, this is unacceptable. As an Airbnb host, I would never treat my guests in this manner. The property was fairly clean with a decent setup, and I think my family would’ve enjoyed the space had the AC units been working and if there was a responsive host.