First let me say this was an amazing place to stay. The condo was elegantly decorated and was totaly renovated not long ago I'm guessing. The size was perfect for me, my husband, and my mom. We could have easily had room for another. The views were gorgeous! There really wasn't a bad view from any of the large windows. Everything we needed to cook meals, do laundry, and enjoy the pool was provided for us. The pools/hot tubs were very clean and really close to the condo.
This was my first experience with Airbnb so I wasn't sure what to expect. I was definitely happy with this experience.
Now for the things I had problems with. The reviews for cleanliness were very constant in the reviews for Shana and Jeff so I was shocked that I had issues with the condo being clean. It could have just been a bad day for the cleaning crew and I don't blame Jeff or Shana. I'm sure they don't get to inspect each condo before a renter checks in. Here are a few of the issues we had. There was hair left in one of the showers and it wasn't just a few strands. It was in a few of the corners and my husband tried to let it go down the drain but there was so much that it got stuck in the grate. There was also a bunch of dust bunnies around the artwork above the bed in the master bedroom. Bad enough that I could see them all while lying on the bed. There was paper towel left clumped in the closet where the hot water tank was. There were light fixtures without bulbs and one of the tv remotes didn't work. After the first night, I woke up and found a ton of little ants in the sink and on the counter in the kitchen. We hadn't left any dishes in the sink and hadn't even cooked anything yet so there shouldn't have been anything in the disposal for them to be after. I'm sure ants are common on a tropical island but I was surprised we had so many especially being on the second floor. There was also clothes left in the master bedroom dresser. Underwear, socks, tshirts. My husband texted Jeff to let him know that morning. We didn't hear anything back by the next afternoon so we pitched the clothes. Later that evening a girl stopped by to get the clothes but we had already tossed them.
With that being said, Jeff and Shana were quick to respond to my emails and they did send out a girl to clean the shower and trash in the closet the next day. She didnt touch the dust bunnies though :( A maintenance guy did come by within 1-2 days to put light bulbs in and he left ant spray/ant traps for our ant problem. I couldn't use the spray unfortunately because the main ingredient was mint. I'm allergic to menthol and any mint smell makes me sick to my stomach. The second remote never got fixed but it wasn't a huge issue.
There was a family below us that were up early and outside every morning
playing which usually starting by 7am. They are kids. i totally get it! It's what kids on vacation do but it did make it hard to sleep in. There was also noise from maintenance being done most mornings which again, I know it has to be done sometime and they do wait until 8 or 9. We were already up by then because of the kids playing outside. The worst day was when they had to power clean the pool closest to us for a few hours. Over all, the place is gorgeous and I wouldnt hesitate to to stay there again.