I thought the place was nice overall, but I had a few issues that would keep me from staying again. First, none of us could get the television to work, which was frustrating because we had two kids and we had to watch a movie on a small laptop. There were only two towels for four people. The towels in the closet smelled like they had not been washed, so we ended up sharing two towels, for four people, for three days (kind of gross).
Another note, the pull out bed was atrocious. The kids had to sleep backwards because the mattress is worn out and slopes downward so they had to sleep at an angle. They both complained about their sleep because they had a Jiu Jitsu tournament the next morning. The noise was also a huge issue. We initially had the sliding glass door open for a breeze but all the raving or motorcycle and car engines we terrible. Even when we closed the door we could hear everything from the street and I was awake most of the night due to yelling and partying from the street.
As far as communication is concerned, I received one message on one question and my other question was not answered, so I didn't even bother to message about the tv or towels. As a final note, there were so many instructions on what not to do and what to do when you leave that it felt like it was a full time job to check out. It provided my family the basics while in Oahu but I would not stay here again.