We only stayed here for one night. Fortunately, we did not have any issues with using the elevators. I was surprised that the AC was a window-unit, for a penthouse; it was very loud when in use. I also noticed the rubbing alcohol smell when walking in the unit. Check-in and check-out was easy, thanks to Alyssa's clear instructions. Location was great, very close to Ala Moana Mall. We were able to see the Waikiki Beach fireworks from our windows (only on Friday nights).