We were so excited to arrive after a day of flying, but that quickly changed to horror. Upon entering, the studio was so hot and congested! All of the windows were left open and the AC was off. There were flys flying all over, bugs crawling in the kitchen draws and on the walls, spiderwebs with spiders in the ceiling corners and hair on the floor and stuck to the shower. There is also a large smear on the front door that makes everything you do completely visible to the outside. We contacted the host (Cheriess) immediately. She was very apologetic and let us know that this is the second complaint she’s had about this new cleaning person in the last few days. Cheriess did not walk the unit before we arrived. Feeling unsafe and quite disgusted, we had to find a hotel for the night and a new home for the next week on the island. Luckily, we got a full refund. We ended up staying in Kona! It was AMAZING! Definitely would’ve been a lacking trip if we stayed in Hilo. Cheriess was very friendly and hopefully she finds a reliable cleaning person, but this one ruined our aloha.