The stay is exactly at described. You get a room at one of the best resorts in Hawaii. You share the same amenities and services as others that have paid 2-3x times as what Talia setup for us through AirBnB. The check-in process is slow but after that everything is perfect. The resort was full but because it is so big you can't tell. At night the vibe is very family friendly as people are setting up BBQs and just hanging by the pool which is open until 10pm. The lagoon/beach is perfect for families. There is no room service. Kudos to Talia for the excellent communication. Would rent again with Talia without hesitation.