Terry is very nice and very responsive. She replied my message really quick and always gave me an answer right away. She is very accommodating and tried her best to assist me. The location was great, you can pretty much walking in the Waikiki area without driving. The house is smaller than the picture but it fits 6 of us well. Just the parking space is too small but luckily there is no car parking next to it. Overall my experience with this apartment is good. Again, Terry is super friendly and has good communication.