Jane/Yan were accommodating during this stay and were very responsive. We had issues with the AC which she promptly responded to and gave us an abundance of extra towels to take care of the initial leak. The extra towels ended up being awesome just for general usage. The location is a little out of the way from downtown/waikiki, but there's a biki bike and electric scooter station across the street by the prince hotel so getting places was not a big deal. No overnight parking in the hotel (not sure if that was another option as we weren't really looking for parking initially when we booked), BUT it was no big deal because behind the prince hotel about a 3-5min walk away there's lots of parking space for pretty cheap ($1 per hour) for your rental car needs. There's also an ABC store down the block for anything you need to buy (closes at 11pm). The elevator faces the outside by the way so you can get a view of the city! Overall, a fine place to stay.