Karin was very responsive and helpful to questions/concerns that we had. Main issue we had with the unit was that it was directly beneath another unit and so we could hear thumping from walking/running,etc. I try to avoid units like this myself but had a hard time telling from the description/reviews. However, the location was nice, a beach entrance is literally at the end of the street a couple steps away. Sky was nice at night to see the stars. "ono steaks and shrimp shack" was very good spot to eat and very close to unit as well