When we first arrived we were exhausted and wanted to rest for the next day. Some of our guests went to bed and found a dirty underwear and sock under the covers. They felt very uncomfortable with this and slept in the living room. I wanted a cleaning refund but the host kept denying it with no reason at all. She just keeps saying no I’ll send the housekeeper. We didn’t want to housekeeper to pass by since we weren’t at the house but she insisted and the housekeeper went inside the house when we weren’t there. The house was just very dirty when we arrived and it didn’t seem like it had been cleaned. There was a lot of dust underneath the beds and we just didn’t feel 100% comfortable because of that rough start. The rest of the stay was fine.