We booked the condo March 1 for an August visit. I think they put a note in the listing about construction, and we decided it wasn’t an issue as we’d be out and about during the day anyways. One week before our trip, I get a message saying they hoped I’d seen the listing stating that the LANAI WOULD BE CLOSED due to construction. This was NOT in the listing when I booked it!!! The penthouse patio, facing the pool and ocean, was closed!!!! That is completely different than the property dealing with construction. We literally couldn’t use the whole unit because they didn’t communicate that it was a possibility that the patio would be closed. “Construction” should’ve been explain as “it’s possible our patio (at the penthouse level with a beautiful view and breeze) will be closed due to construction.” Nope. We didn’t have time to book elsewhere and we were all very disappointed. My husband chose this one because he wanted a patio with a beautiful view for his birthday.
Additionally, they didn’t communicate the code to get in until 3 hours AFTER check in. Thankfully, the unit wasn’t locked when we arrived so we were able to get in. But we left for dinner literally unable to lock the unit because they couldn’t get us the code in time for our arrival.
The dishwasher is practically broken and we could barely push the top tray in. The hall shower is confusing (be sure to ask how to turn it on) and the water pressure was extremely low.
I’m glad we had a place to stay in a good location, but their communication needs to improve drastically and they need to fix things in the unit. Will never stay here again.