Tiare was very friendly with great communication. We checked in late due to being with family through the day and night. The day before on the local news a electrician was severely hurt at the Waikiki Skytower. We we checked in the next evening there was no light in elevator and some appliances was not working. We did not have hot water due to accident the day before. The place is very nice and renovated and it was more private than staying at a hotel. It would be a better stay with hot water and electricity to power the unit we stayed in. Hope the staff Tha was hurt gets well soon. I know how it feels to be hurt, currently recovering from 3 spinal surgeries in the last few months.