The first thing you should know about this place is that it is managed by a third party rental company and NOT by the individual owners themselves. This is required by the bylaws of the owners.Therefore, poor communication is a huge issue:. No email prior to check in, no map showing location of parking space, only a text message with the door entry code. Both the AC and ceiling fan didn’t work, and it took a long time to get a hold of the property manager through their on call service phone tree. Initially, they were only going to provide box fans, but I insisted on being moved to another rental unit or given a hotel voucher. They did finally move me to another unit, but again, no check in email confirmation and no map showing the assigned parking spot. I ended up just parking in a visitor spot.
This was the worst AirBnb experience I have had in years. Compared to directly renting with individual owners, dealing with a company like Vacasa was a hassle and not how I wanted to spend my time on Maui!