A great place marred by a psycho neighbor. The unit is great: clean, simple, and in a fantastic location in Waikiki. Unfortunately, the unit comes with an unreasonable neighbor that ruined our experience.
The parking spot for the unit is a small "parallel park" style parking spot that abuts the neighbor's spot. On the third day of our trip, we inadvertently parked the car such that part of the front bumper barely protruded into the neighbor's spot. We didn't notice because 1) the spot is small and 2) it protruded only a few inches (our front tire was in our spot, only part of the front bumper from our small sedan was past the line, so a max of 6 inches).
That night, my wife and I ubered to our friend's wedding on the other end of the island. Around 7pm, we get a text from the owner of the unit demanding that we move the car or the neighbor will have it towed. I text back immediately apologizing for the oversight, and explained that I would move it when I returned later that evening (explaining that I'm a groomsman in the wedding and about an hour a way without an immediate means of transport back to Waikiki). The owner responds explaining that there is nothing they can do and the car will likely be towed. When I asked to be put in contact with the neighbor directly to sort it out: radio silence.
For the next several hours my wife and I freak out about the possibility of our rental car being towed and missing our flights to Japan the next morning. Given my wedding responsibilities, I couldn't leave the wedding. Texting and leaving several voicemails for the owner receives no response for 2 hours. All the while we can't focus on the wedding (or anything else) and worry about the possibility of the car being towed. What should have been a joyful celebration turned to an experience of frustration and concern.
Finally after several hours, I get the owner on the phone who explains that the neighbor complains about this all the time. So long as the car is moved by 6am the next day, it won't be towed.
A simple warning in the house book about the parking or the neighbor would have prevented this situation. Instead, a tiny situation was blown out of proportion, with little context or support, and ruined our experience.