My family and I stayed a the Waikki Banyan for our family vacation. The room was perfectly sized for our family of three, 2 adults one child. We also had my wife's niece and husband stay with us a couple nights when we went out. The pull out sofa bed was perfect for the two of them. The room location is very nice with a good view of the beach. The room also has good size fridge and induction stove, we ended not using the stove so we could try all the delicious food Oahu has to offer. The room came with a little starter kit of amenities like toilet paper, soap and trash bags. They leave just about enough but you may end up needing to pick up additional supplies. The room also supplied some towels and beach towels for us to use but you may need to use the laundry room next door because they don't provide any type of room service but I found the amount of towels was sufficient. The room also has some cleaning equipment because you will track sand into the room and you will need to sweep and vacuum it up unless you don't mind that sort of thing. I will say overall everything about the room was good except the roaches and how it was handled.....
Let me start by saying I get it this is a large hotel / apartment complex you are going to have pest. I was more disappointed in the property management company and how they handled the pest problem. It was our 2nd night there we saw the roaches we saw them next to the clothes drawer and even in the restroom. I contacted the management company the next day and left a message, they returned my call a few hours later but I missed the call which was unfortunate and it was difficult getting a follow up from the company. They left a message describing what options were available to me and I returned their call to discuss the options because I didn't want to stay and sleep at property that was sprayed with chemicals so I requested a call back. I also want to mention the experience I'm describing is taking place what I'm assuming is regular business hours 10am-5pm. I did not receive a call back that day or the next. I didn't feel the need to call back the next day because I was expecting a call back from the company I just wanted to enjoy my vacation. The final straw was when my wife saw a little roach in her luggage, she freaked out telling me we better not be bringing roaches home. finally near the end of our vacation I finally called and get a hold of them to discuss our options. We opted for one of their employees to spray the room with something that isn't too intrusive. After he sprays the room and we come back later in that day to find our room unlocked. Their employee forgot to lock the room after he left, I informed the property management company of what happened and I get a "sorry about that" email 2 sentences long. So now I have a bad taste in my mouth from the entire experience and we don't get any offers to fix the situation. I'm not one to ask for a discount or compensation but I would've liked some sort of an attempt to fix the situation. A discounted room rate or heck I would've taken a pineapple. Nothing was done to make the situation right, just leaving your door unlocked and roaches gave me a vibe of total disregard for the guest. So would I recommend this property for your stay in Hawaii at the moment no. I don't know if the roach problem has been fixed and the unprofessional property management company left a bad taste in my mouth on a fantastic vacation with my family.