Terrible. Upon arrival, we were given a single keycard (we were unable to have a second keycard, which complicated comings and goings). The one keycard we did have did not work on the third level of the parking garage, or often for the pool upstairs. Parking garage was very tight and it was not disclosed that would need to pay $30 a day. The pool was nice and warm, but the area surrounding the pool and hot tub needs some serious tlc. AsThe room itself was disgusting. There were questionable stains on the mattresses, hairs (long and short, all dark (not ours!)) on the bed and “clean” sheets. The spare sheets that were provided for the futon also had hair, stains and were ripped. The pillows were very old, stained and flat. Bed was terribly uncomfortable. We literally had to buy new sheets to sleep on during our stay. (which we ended up leaving, you’re welcome). The dishes in the drawers and cupboards were NOT clean. The refrigerator did not keep our milk or anything else cold, even on the highest setting. The kitchen garbage can was very small. The TV only worked if we logged into our own streaming subscriptions. The towels were old and tattered. In the bathroom, the tub had some dirt and sand in it, and the shower head leaked out of the secondary attachment. My sister and nephew slept in the bedroom, where they sweat all night because the only (small) AC unit is in the living room. The fans provided simply push the muggy air around the room. The chairs in the dining room have black mold. On Saturday morning, I woke up with some questionable bug bites on my leg. Really don’t understand why we are charged cleaning and service fees to sleep in an unkept room.