Lonelle was great. The place we stayed was a bit dated as evident in the pictures. Our sofa bed broke during the stay. Lonelle was very responsive and we worked out a satisfactory solution. Without being asked, Lonelle also compensated us for the inconvenience. By the end of the day, the listing was updated to no longer show a sofa bed as part of the accommodations. An excellent measure of a person/company is how they handle a problem. An A+ to Lonelle. We would definitely stay in a property managed by Lonelle in the future.