Unfortunately we didn’t have a pleasant experience staying in unit 1602. There was numerous issues that were reoccurring and known to yourselves before we had arrived. Even though you were great at responding these issues weren’t rectified through our stay and it ruined our visit to Hawaii we had to leave the night before.
1. Security staff were unpleasant and we had issues getting checked in with no one to assist us for over an hour.
2. Continuous leaks from floor above flooding our balcony, ruining clothes, towels and got to the point we couldnt sit outside or feel comfortable in the unit.
3. Toilet and shower blocking up numerous times, and my 65year old mother having to go to another floor to go to the toilet.
4. Not many utensils, cutlery, cups, glasses, plates, bowls, pots or pans.
These are all unacceptable issues, with the price we paid it didnt fulfil and we ended up being out more money