The unit had live and dead bugs, which in reading the reviews seemed to be a chronic problem with the unit. The solution adopted by the owners seemed to be to place bug killing tablets even in the bedroom, where it was easily accessible to children - so definitely not family friendly which they claim. The shower head was encrusted and rusted at its base, the tub was chipped and faded - it is an old unit that needs maintenance. Further simple things were overlooked - no trash can in the bathroom, the battery of the A/C unit was dead. i wonder how thorough the Airbnb verification process is for these kind of time-share units is in high demand areas like Kona hawaii? I have to say that the Airbnb handing of the issue was immediate and very thorough, with a request for photos and details before making a determination of how to proceed with the customer satisfaction issue. The unit may work for college students on a trip, but is not suitable for a family.