We spent eight weeks in Unit 31. Brad was extremely responsive any time we contacted him. He always went above and beyond for us.
The location is fantastic. Just a short drive to downtown Kailua-Kona. Easy access to groceries stores, Target, Costco, etc. The resort itself is impeccable. The grounds are so well taken care of. The pool was always sparkling clean and not extremely busy. Beautiful covered sitting area beside the pool if you want to be out of the sun.
Unit 31 was for the most part, as advertised. Could use a little freshening up here and there. Could use some beach chairs and a cooler. There were lots of beach towels available. Some snorkeling gear available. We left behind a boogie board. Tennis racquets/balls available. We cooked almost all our meals and the kitchen was very well equipped to support that. No issues.
The community BBQ's were fine. Rarely an issue getting one to use. The next door beach area was excellent for watching sunsets, but not practical for swimming. Just go to the public beach that's a half kilometer north of the resort.
All in all, a very good experience.