The view and the house itself were gorgeous and deserve 5 stars. Unfortunately, there were other aspects of the experience that ruined it:
1) $25 fee per beach towel, $35 per room key, $25 FOR EACH PLASTIC RESORT WRISTBAND if lost; we didn't actually lose any, but the stress of looking after these items for 7 people was kind of egregious & unnecessary
2) We were threatened with the HANALEI PD from a security guard for "noise"- at 9pm while we were sitting playing cards (no music, no shouting). 7 people are going to make noise walking around, there's nothing we can do about that.
3) At checkout, the golf cart driver was driving erratically and way too fast in the rain and THREW MY FRIEND FROM THE CART. She was bloodied up, and not so much as an apology from the guy.
4) We asked for an extra blanket b/c the loft was freezing. The front desk couldn't help b/c this unit isn't "officially" part of their resort, I messaged the host and they said they'd get back to me, then never did.