To accurately describe this place, I will share what I wrote directly to the host as I was leaving my stay at Volcano Village:
“We really tried to be understanding about some of the issues that came up but overall it was a very uncomfortable 4 nights in an Airbnb that we had higher expectations and hopes for based on the photos and reviews.
I'm not sure how long it's been since you had someone stay here, or if you, the owner, have been able to stay or check out the place but the house does not match the photos. But the most pressing issue is the overwhelming mildew odor. We all have been to Hawaii multiple times and in other tropical places so we understand tropical environments but this was beyond what we would deem sanitary or healthy or appropriate to rent out.
Since walking into the place on our first night, the carpet felt slightly damp and the strong smell of mildew hits us every time we enter the home, making it very hard to unwind and relax and go to sleep at the end of the day. The couch is slightly damp. The windows don't open easily for air flow. The sheets and pillowcases have a mildew stench, and honestly, all our clothes in our suitcases (the ones we didn't even use) are slightly damp and mildewy smelling just by being in the house. We had the dehumidifier on the whole time, we even tried to light a fire but was successful for only night one because the wood in here is so damp it wouldn't catch fire and only a third of a fire starter was left here so we were only able to have a fire for one night to help with dampness and smell. Even so, it did not help because the dampness and mildew in here is so bad we were concerned of mold.
We really tried to tough it out which is why we didn't reach out. But it's been very uncomfortable and icky to stay here, especially for a place we paid almost $1,000 for. I think the last straw was finding leftover laundry in the washing machine AND the dryer, and since we needed to wash and dry clothes after a wet hike, we came home after a long day and had to rewash towels left in the washer, dry, and fold the sheets and towels left by the housekeeper. Again, there was laundry that was left in both the washing machine and dryer, this is part of what we pay for in the fees and we were highly disappointed with what we got.”
To add to this, I never received a response to my check out message and responses were slow while we were there. The only star I gave was for the location of the Airbnb. In conclusion, I would never stay here again.