Very good communication prior to the trip and everything went smoothly. The view from the condo is great. The front door/screen opening opposite directions and a loud/squeaky toilet are my only complaints. It was comfortable, clean, and conveniently located. We preferred being close but not at the resorts in Kaanapali. I also enjoyed walking to village coffee every morning, its great if you like strong coffee (not so much if you like starbucks type drinks)