You get what you see. We were traveling to Hawaii for my niece graduation. We stayed for one week check-in was hassle-free the unit was what was pictured, the only problems I had was the first night I cannot get the TV to work after reading the rules and regulations from a pamphlet in the room directed me to call a number if there was problems or concerns at which I called the number and was told I needed to contact them through the app, but it was one of the owners I was speaking to.( then why have your number on the pamphlet for questions or concerns) anyways I was walked through how to get the TV to work. I know everyone's thinking why do you need TV in your Hawaii LOL wouldn't really be a big deal to me but we were traveling 15 hours with a six-month-old so we were going to stay in the first night. On Saturday I woke up and tried to open the door to the Lanai just to discover it was stuck and would not open. I contacted owner( through the app I learned my lesson the first time LOL) and I was given a response within a timely manner also the problem was fixed while we were out at the graduation so I was happy. The real big bummer of the unit to me was we did not have access to the laundry facility because they were doing construction or remodeling via the building representative told me when I tried to access the laundry area. The representative also told me all owners was notified that the laundry facility would be unavailable for one week's time one week prior to it being closed. Who wants to wash laundry while on vacation? I had no choice I was traveling with a six month old who poops 5 times a day and drools 24/7. I contacted owner via app and asked why I wasn't notified that the laundry facility would be unavailable, it would have been a deal-breaker for me in renting the unit knowing I would need the laundry facility. The owner informed me that I didn't inquire about laundry so they didn't inform me.( I asked why would I need to inquire about an amenity that comes with the rental agreement) at that point I was told most of the visitors do not use the facility. Well most doesn't have anything to do with me I needed to use it and wanted to use it and was unable to. I asked the owner could they direct me to the nearest laundromat at which I was given an address and a location, but I Googled and found a closer one. So my husband loaded all of our laundry into our baby stroller while I carried baby and we walked a short 5 minute walk to the do laundry. It was a big inconvenience for me and kind of embarrassing. We did not rent a vehicle due to the location. I suggest if anyone is thinking about doing laundry while staying at this unit please inquire if it would be available since you need to inquire about an amenity you should already have at least that's what the rental agreement states. After all said and done I would rent this unit again location is everything, and the unit is nice just better communication.