We were welcomed super nicely and able to ask any questions any time and everyone was kindly helping us out. We even asked spontanisously to stay a night longer which was no problem an arranged so that we we able to stay in the same room. Also it is ok for guests to use the kitchen, had fruit, coffee and bagels provided in the morning to help ourselves with and to also use the porch which was super nice for a drink in the evening.
There is just one thing that bothered us a little and we know it is not in your hands, but the neighbors dog, from the house on the property unfortunately doesn't get tired to even bark in the middle of the night, so loud that even ear plugs won't silence him out, but you at least want to have these- just in case - also because of the frogs ;-)
Apart from that it is a great place to stay when you are in the Hilo area.