The newly renovated apartment was beautiful, there’s no denying that. One thing they don’t show in the pictures is the true balcony view. This apartment building is ocean view from every apartment’s balcony. But the ones on sides of building will also have partial view of other things. Back of building is purely ocean. On this side of the building, it is also the view of the main road. Which isn’t super busy but definitely takes from the appeal.
We also had no AC. They did notify us a couple of weeks before we got there that it broke and wouldn’t be fixed in time. But would not discount us for the inconvenience and discrepancy from what was advertised. They did give us the option to cancel without any penalties. But in looking for a new apartment that short notice there wasn’t much left to choose from except for places that were much more expensive. We decided to keep the apartment and hoped all the ceiling fans would be enough. They did do a good job but some nights were really hot even with the ocean breeze. Then the first night we got there we were put in the wrong apartment. We had rented 401 but when we tried to open the key box the code wouldn’t work end it was late at night so we didn’t know who to call. I double Checked all the emails to confirm it was 401 and they all said 401 except for the very last email with an attachment. The attachment said 411. When we went to 411 the code worked but it definitely was not the apartment that we rented. We assumed it was false advertisement and we had been traveling for over 30 hours so we decided to just stay. The next morning the housekeeper walked in and while talking to her she also seemed confused and expected to clean the apartment for someone arriving early that day. I contacted the rental company and told them I thought we were in the wrong apartment. They asked me to send them pictures to confirm the apartment I was in which seemed unnecessary. I sent them pictures and they responded with “We need you to vacate the apartment immediately. We have somebody with an early check-in coming today and the housekeeper needs time to clean. We will send you a new code shortly for apartment 401.” I thought the wording of this response was the wrong thing to say considering it was the rental company‘s mistake not ours. Nevertheless we changed Apartments and when we got to 401 it was what the pictures showed we rented. I emailed the rental company back and stated I didn’t intend to be rude but between the issue with the AC‘s and the mistake of being put in the wrong apartment and then spending our first morning of vacation switching apartments it would be greatly appreciated to be somewhat accommodated financially considering the inconvenience. They did refund a small amount which was nice of them, but it seems pretty small considering everything that had happened and how much we spent on this apartment. On a good note the company was very prompt in responding to every and all messages good or bad prior to arriving and during our stay.