Communication with Nina was good but that's about it unfortunately. This unit was not clean/sanitized. SO HOT!! All doorknobs where sticky, bedroom mirror still had child handprints all over it, the lights in the bedroom were not plugged in we had a very hard time moving the bed to plug lights in when you should not have too. The bedspread was SO DIRTY my husband wiped it off with a paper towel and it was BROWN we never used it. The bed is very hard and uncomfortable I had to buy a foam bed piece that I put on the mattress since it was so uncomfortable. The only air conditioning is a portable unit in the bedroom, and it is so LOUD and not very effective. THIS UNIT IS HORRIBLE HOT, and you have to walk up 3 flights of stairs with all your luggage and whatever you buy there. The shower pressure was not good at all. The kitchen counters although they appeared clean were not when I wiped them ALL off with wipes you could feel all the sticky stuff still left behind. The trim on the kitchen island cabinet kept coming off and hitting my husband in the leg when we would open the front door as that was the only way to cool this place down. There is NO comfortable furniture in this unit. The couch is made out of hard plywood with a little foam cushion on it and it hurt our backs so much we would only sit in the bedroom. VERY DISAPPOINTED for the 3-night stay that we paid almost $1100 for with the taxes and cleaning fee Location is right on the highway so there is a lot of traffic noise. We have stayed in many nice condos on island as our son lives there but for the price, we paid for this unit it's not worth the value. And I forgot to mention that we wore our masks the whole time we were in Maui in the Airport and everywhere we went, we stayed away from people, and I just got back home, and I just tested positive for COVID!! So, I hope it was not from this unit NOT being sanitized and cleaned effectively especially with COVID out there. Very disappointed.