Pamela is a very thoughtful and sincere host. Very helpful in her communications with great tips and helpful information. We never got to meet her as she was on holiday but she still answered my queries from her various points of travel . Unfortunately the hot tub was not working during our stay so Pamela offered us some money back to compensate. The parking is slow business due to reversing in but it is manageable and I believe Pamela will help with it normally if required. It is a lovely spot and ideal if you are heading to Haleakala for sunrise.