Mark and David were quick to reply. Mark kept our luggage at his real estate agent for free until check-in time. Thanks Mark. Also, although I didn't use it, you can order a late check for a fee. The pool and hot tub are great. The poke and garlic shrimp at the poolside bar are delicious and highly recommended. With lots of nice restaurants, lunch-boxes, markets within walking distance, and the beach nearby, the property's location is perfect. The room was a little dated and smelled from the A/C. Needs improvement with cleaning. The windows were hard to lock and had to be tried multiple times. Knowing from reviews that there were only 5 hangers, I brought 10 and left them there. So there are probably 15, now :) The kitchen is small, but it was useful for making breakfast. Laundries are located on the 4th, 8th and 12th floors. However, when I swiped my credit card, I got a message "Bad Reading Try Again " many times. I asked for help from the reception and was able to do the laundry.