Communication up to the arrival was spot on. We arrived on Sat at noon and it was not until I reached out post landing that I was I formed that the fridgestopped working 2 days prior. We had already went shopping expecting to have a feidge/freezer to only find out that one "should" be delivered later that night. Post purchasing the food we did not have ice and or a cooler to store the food until the new fridge arrived. Therefore, losing 150 worth of food and we didn't eat that night due to the lack of communication.
The pool key was not avaliable until several days into our trip. We were never given a heads up that someone would enter the unit prior to deliver the key. In the cabinets there were crushed beer cans from prior tenants. There was a dirty oil filled frying pan and cookie sheet in the oven that was not cleaned. Ants arrived and the owner was informed several times. Food was not left out on the counters. Ant traps were put out 2 days before we left, didn't help the issue at all. Again we were not informed prior that someone would again be in the unit without us there. I had sent pictures of everything to the owner and communication post checking in was little to nonexistant at this point which spoiled the R&R that we were looking for upon this trip. I am not hard to please but this was not the best experience for my 8 year old son and I.
I've traveled before using AirBnbs and this was not a pleasant experience. The views were as described, however, the rest of the experience was unacceptable.
There was never a point where they reached out to see if things improved and or if we were happy.
Proving a place for people to stay I always circle back to see if things were handled appropriately and or what could I do better to help make the stay more positive.
I discussed this with other people renting and owners were saddened by our experience. I even discussed the issues with the property management and they were also saddened by our experience and tried helping us find another unit to accommodate us, however, they were unable due to avaliablity. Several people recommend a refund of a night and groceries, it was never offered up knowing everything that had transpired.
There was a safe that we didn't have access to. Having someone in the place we were staying and not given a heads up with regards to someone entering was very concerning due to valuables, money, IDs etc left behind in a locked unit. I understand if it's an emergency, however, this was not the case and felt violated.
I hope your experience is better! Location and views were as described, awesome. We will be back next year, however, not the same unit.
Best Wishes.