Very good place overall. As others have mentioned, the images do not necessarily reflect the unit you'll be staying in, however all the listed amenities are there. Was given a local phone number to contact once we landed and getting access to the rental was easy. Did not directly deal with Frank but with his associate Joe. Had an issue with the shower drain not draining properly, but Joe was able to fix it quickly. They were able to accommodate a late check out as long as we had our bags packed and ready to go. Very good value overall!