Kathy/Mike attended to our every request very promptly. Our kids had special foldable mattresses arranged so that they could get a good nights sleep. They just loved it. The room was a bit hot at nights but Kathy made arrangements a few days later to address the issue with a cooler. This was a life saver for us and our kids as we really like to keep our rooms cool. The view was outstanding and so peaceful to sit outside. We hope to come back in the future to the Hawaiian princess. We couldn’t have asked for a better place to stay. If you’re not in a rush to head out the door every morning this is the place for you! We loved the pool area as well. Our kids had a blast. Check in was easy. Amenities were the best part! Ocean front view was absolutely breath taking!