My review is mixed as we were moved to another unit during our stay.
A couple days in, the clothes washer quit working. Vacasa got someone on site to fix quickly and we were able to finish cleaning the clothes and get them into the dryer. When we returned from the pool, the power was out in the unit, and only in this unit. A few hours after letting Vacasa know about the issue, we were told that we would need to be relocated as the problem wasn't guaranteed to be fixed even the next day. As more hours passed, Vacasa identified another unit at the resort to move us to. We packed everything up and headed to the Outrigger office on the property to check into the new unit. Outrigger was closed for the night and didn't open until 9am the next day, so Vacasa told us to stay in this unit with no power. This wasn't a huge issue as this is a 2nd floor unit and we could sleep with the doors open. But we didn't have power to charge our phones, which is obviously what we were using to communicate with Vacasa to resolve the issue.
Throughout my conversations with Vasaca, I continually had to go to bat for myself to get an appropriate reimbursement. For example, they offered to reimburse the night's rent (something like $208/night) but not reimburse the taxes and fees (which brought the nightly rate to $375) until I kept putting my foot down. They asked me to book the new room on my credit card and they'd reimburse me via paper check - when I pushed back they said, I thought you might say that so I already got approval to put it on their company card. Each time I spoke with someone at Vacasa, it was a different person who had to start from the beginning to understand my situation (4-5 people in 18 hours). We were happy with our new accommodations and the outcome of our reimbursement from Vacasa, but were disappointed in the time we spent during our honeymoon to deal with these issues. Overall, I would book a Vacasa property again.
We really liked the location as it was easy to explore the whole island from Kapaa. The property is incredibly well maintained. The pool always felt busy but we were always able to find a place to sit alone. The beach just outside the property didn't look swimmable, but was great for sunrises.