When we arrived the wifi didn’t work. We immediately contacted the service number but they couldn’t help. We contacted them everyday via call (always went to voicemail, nobody picked up) and texts (received one text back each time to say that they were checking with a different party involved with the listing, but no solution). They didn’t fix it until 3-4 days later when our trip was almost over. The frustrating thing is that we received lots of automated texts from property management. Very few texts were related to the issue we had. So they are very slow in fixing issues if you have one. The owner was not involved, the property management team is not close by, and the service team is not quick enough. Wifi is one thing but I can’t imagine what would happen if you have other problems.
In addition to this, we saw cockroaches in the property. There’s no AC so we relied on the fan in the bedroom to cool us down but the fan is very loud.