Ally was really sweet and responded quickly! The house was really cute and located in a central (ideal in my opinion) location. The only downside was that we had a lot of bugs, which in part is totally expected because you’re basically in the jungle, however, there were many cracks in the screens and some in the floor that had let in a lot of ants & geckos (however no bugs in the kitchen). We made sure to keep all of our food in the fridge or in plastic containers in the kitchen, and to not leave any piles of clothes, or damp things on the ground but despite our efforts, still a ton of bugs. A gecko ended up getting into my suitcase that had been in the bedroom and resulted in a disturbing amount of ants, to the point where I had to wash all of my clothes and bag them because I couldn’t complete get all the ants out of my suitcase. That was pretty upsetting, since it was my nice away suitcase. However, we ran into ally on the way out and she did seem receptive to hearing that and had every intention of spraying the areas we brought to her attention! Other than the bugs, we really enjoyed our stay and thought the place was as shown/promised in the pictures!