Jacques was very accommodating and prompt in responding to my questions or issues. Within thirty minutes of sending an email about a cracked boogie board and snorkel gear we had replacements on our doorstep. The king size bed was very comfortable and the darkness from the thick Roman curtain made sleeping in easy. Things ran very smoothly and there were even chocolates for us on arrival. We felt very welcome, and I'd definitely stay again. My one critique is that I would consider the microwave/convection oven/fridge&freezer combo as more of a kitchenette than a full kitchen. There's a BBQ by the pool though and that worked for us.