Although we did not meet Rayshel, she was very communicative with us throughout our visit and our late arrival was extremely smooth. We asked a few questions prior to our arrival and she even made sure we had one particular item available that we were hoping for. We stayed 17 nights in this apartment and had everything we needed. My husband had his own snorkel equipment, but there were snorkel kits, boogie boards, large towels for the beach, and beach chairs available. We did need to use the small air conditioner in the bedroom in the nights/evenings since it was very hot and we couldn't seem to get a very good breeze across the apartment.