Condo is outdated in every way. The minute you walk in the smell is musty and moldy. Opening doors and windows for the cross breeze does not help. All furnishings are dated, some with noticeable dirt (lanai couches). All beds were extremely soft, offering no support; pillows were thin. When my daughter went to make coffee for our first morning there, she opened the grounds container to find used grounds with mold growing in them. Coffeemaker had to be sanitized. When we tried to cook breakfast on the outdated range, the front left burner would not work. Garbage disposal was not working, leaving a foul smell over the sink. When dishwasher was run, the sink backed up and a terrible scum was leftover. We contacted the owner about that and the air conditioner in the master bedroom, which was not cooling the room. Two days later the disposal was fixed, but the air conditioner in the bedroom was still not cooling, even after shutting off the room for an hour.
It was at this point that my husband and I decided to check into the Turtle Bay Resort for a more comfortable remainder of our stay. This was after my two daughters, who were to stay with us in the upstairs bedroom, found a dead cockroach next to the bed (where a sweeper could easily get it), were uncomfortable in their beds and dissatisfied by the mustiness of the area. They left to stay with a family member in another condo at Kuilima Estates which was much more updated and clean, and less expensive. A comparison of condos proved to us that the 133 unit is in desperate need of repair and updating. The most distressing part for us is that we were looking forward to cooking a Thanksgiving feast for our daughter, who lives here and has been away from home for 6 months. However, she, and we, did not feel comfortable in this unit with it’s outdated equipment, furnishings and lack of cleanliness. Therefore, we lost some valuable and precious family time with our daughter.
To add insult to injury, the owner requested more money at the end of the stay period, accusing us of taking the remote from the bedroom, giving us no proof that it was there when we got there and saying there was excessive sand and cleanup, when we couldn’t stand to stay there for more than three nights. We have been avid users of AirBnB and have had great experiences at all other properties. This has been our worst experience.