The location is ideal if you are exploring the Hana area. The communication was great, check-in was easy, and we got very useful advice from them before and during our stay. There were very nice touches such as filtered water pitcher in the room and breakfast items available in the kitchen. They also had a nice outdoor area with tables that we enjoyed. I can't give it 5 stars because of a few things we found very impractical. One was the shoes-off rule. This was not great for two reasons, one, my mom has joint issues, and bending to take the shoes off every time she needed to move in and out was painful. Two, the floor in the hallways still had a lot of traffic and you ended up with dirty feet. I can see that it seems like a good idea but I do not think it works or accounts for elders. The other issue we found a bit annoying is that all the doors have a numbered keypad. And (at least from our room) the kitchen area is separated. So you have to remember 3 codes, and every time you go towards the room, to your room, to the bathroom, or to the kitchen, you have to mark a code to open the door.