Cimi was great as are the Whaler staff, she was quick to respond and answered any questions we had. Check in and check out was very easy. The place was in the perfect spot and had everything we needed! Although there is only one laundry unit on each floor, it was always free whenever we went to use it, so was very easy and nice to have the option to do laundry! The ABC store has anything you need for the bathroom/condo if needed and was a quick walk away. Would absolutely recommend!