Gwen was wonderful, she let us in earlier than the check in time even when she was cleaning and that was a huge help for us. We would have loved some breakfast but they were taking a break on sunday and that's the only day we had time to have something before 10 am.
The room itself was very small and that was a little challenging for us. We could barely walk around with our luggage.
The lanai is wonderful but I can see it being crowded when all the rooms are full.