This review does not reflect Vacasa Hawaii but the residents of the complex. Our experience with the residents was nothing to write home about. First, I'd like to mention that the condo itself worked for me and my family. However, the carperts were stained, there were bugs throughout the condo, and some of the window shades were broken and very dirty. Overall, the condo itself served its purpose and my family well.
The second half of this review represents the treatment that my family and I received from the local tenets. I must mention that I am born and raised on the Big Island of Hawaii. I now reside in San Francisco, but frequently visit home once or twice a year to be with family. Thus, it is safe to say that I "belong" on the island and islands in general. On our first day, we did our normal Costco run. We purchased a gallon of milk, which when opening the back of our rental SUV fell and made a mess in the driveway. It appeared as though we had spilled a gallon of white paint on the black concrete driveway. Yes, it was a little shocking at first sight, but we had all intentions of cleaning it up after all of our errands and getting settled. Needless to say, our first run-in with one of the residents was not very pleasant. The tenet within the same area approached me and my partner as we were about to hit the road and asked what we spilled. My reply was that a gallon of milk fell out the back of the SUV and we'd clean it up upon our return. This tenets response was snide and condescending, "Is that really milk?". Not to mention the attitude that was served up.
After a long day of running around (The Big Island is a driving island), we did not want to disturb anyone during the evening hours and left the spilled milk for the next day. The following day, there was a knock at the door during the morning hours. My partner (of African American descent) answered the door as I was stuck in a Zoom meeting. The first thing that I heard the gentlemen state was "oh... or not from here are you?". My partner responded, "no, but I am here on vacation." This of course upset me because I am "from here". I cut my meeting short and asked my partner to return to the condo while I spoke with this individual. He proceeded to question the spilled milk (talk about crying over spilled milk). I gave him the same explanation that I provided my neighbor. He then states, "you can't leave this here" to which I replied that we will have this cleaned up and not to worry. His approach was rude and very judgmental. After this encounter, we decided to get to scrubbing, after about an hour or so the milk stain, if you can call it that, had been cleaned.
Our last encounter took place at the pool. I was working on my laptop and my partner asked me to look towards the golf course where a man was standing, glaring at my family at the pool. Again, I do want to mention that our skin tones are a little darker than the community at this location. I mean to experience such disregard on my own island is very disheartening. The man stood there glaring in our direction, after which I waved and he eventually waved back and walked away.
The whole intention of this review is to advise people even my local family that the treatment of "local" and people of color here is beyond my comprehension. It did not feel safe and we sure did not feel welcomed. I would not recommend this location based on the treatment we received and if you aren't ok with bugs this place isn't for you as well.
Overall, I wish I could provide a better review. But when a local girl is treated with such disrespect, by visitors (IMO) who became residents, I will not provide a great review.