Nice place to stay in the Keauhou area, only gripe is that the check in is at 4pm later than usual and check out is 10am earlier than usual. Only stayed for one night. After checking in I called the front desk to inquire about a late check out, the lady who answered said that she was helping another guess check in and that she will call me back. She did not. An hour and a half later I called again to inquire a about a late check out and was then told by the same lady that a late checkout was not possible as other guess had already been granted a late check out. Ok so check in is at 4pm and check out is at 10am, that’s 6 hours to turn over a room. I just find that ridiculous. Long story short, I ended up at the airport 4 hours early and was not able to enjoy any of the “amenities” this place that to offer.