The experience prior to going to Hawaii and after our departure was a headache. There are a lot of emails, forms, and a few additional tax payments that aren’t a large dollar amount, but aggravating to feel like they’re piling up after you’ve already spent a said “total” amount. While in Hawaii, the staff was very helpful and responsive. Check in was about 30-45 minutes for everything they have to go over with you and if you need something additional, they’re happy to help. The Jeep was great and the mattress was comfortable. Overall a decent experience for the part we paid for, just delayed and sporadic communication before and after the trip.