We had some major issues here. While the local property manager went above and beyond to make our check-in process smooth, I still would not plan on staying here again. But I’ll go through the pros and cons of our stay.
Pros:
-Beautiful views of the ocean
-Well maintained landscaping
-Pool and hot tub were very nice
-The house was architecturally attractive
-Good proximity to Kona area
Cons:
-Large blood spot stained sheets on main bedroom bed
-Pillows smelled of body odor and needed to be thrown away
-Mattress pads and sheets old, stained and needed to be replaced.
-Dishwasher did not work
-Communication around the issues was slow and not handled well on their part.
Notes about our main issue (the large blood/menstrual stains on the sheets):
Told owner/property manager about it and did not get the “oh my god, I am so sorry, please tell me what I can do to make this right!” Instead we were offered “I’m sorry this happened, we can waive the cleaning fee for you.” I found this response appalling. When I said that did not feel like sufficient compensation, they said that’s the best they could do without talking to the manager. Then later I was told that “hey sorry, we just had such great guests before you that the cleaning people skipped some steps. Sorry guys but wtf kind of response is that?! They eventually agreed to refund our first night’s stay, which we appreciated. But this was a pretty disgusting issue and it was also just very disruptive to our stay.