Tom was an excellent Host - Very easy reservation process, smooth check-in and Tom was available and responsive every step of the way (and of course the resort and room were exactly as pictured/described - amazing)
When I initially booked, my main questions/hesitation were regarding how easy the reservation and check-in process would be and if you are now reading this with a similar concern know that it was 100% easy and worked like any other hotel reservation where you book through Airbnb, then check-in @ hotel simply with your name like any other reservation - seamless