Marlene was very response and proactive, we had an issue with the Roku TV not connecting to the wifi and she came right over to try to resolve it, she called the internet provider and did what she could to resolve the issue. Fire alarm went off on and adjacent Building and was a nuisance to us, we called her and she immediately contacted owner of building to notify them and told them that if they did not resolve the issue that whe would call the Fire Dept and so that issue was taken care of immediately. 5 Stars on Communication, being proactive and helpful!