Irene is responsive to concerns and when things didn't go well over the course of our trip she offered suggestions to make things right. I appreciate that she was willing to work with us when things weren't perfect.

Much like everyone else said, the views from the 38th floor are phenomenal. We didn't rent a car the whole time we were there, but having a dedicated car spot available in busy Waikiki was great. The Waikiki Banyan, while not in the middle of Waikiki, is actually in a great location because of easy access to Kapahulu Ave (including walking distance to Rainbow Drive-Inn!) and Kapiolani park. Some of us in the group had work to do and the WIFI was strong and reliable. Check-in and check-out were easy.

The other reviews are accurate in that the furniture and decor is outdated and the lanai outside is tattered in places. While some appliances were not operational over the course of our stay (the microwave and AC were broken), Irene found a solution for these problems. I wish there were some amenities that we could take to the beach, such as beach towels, umbrella, snorkeling gear, etc. There were some basic kitchen supplies, however. In addition, if you're planning on staying longer than a couple of days you're going to need to buy things like shampoo and conditioner (she does not provide a large amount) and other supplies such as paper towels and toilet paper. You have to pay to use the washer and dryer as well, which are not in-unit.

In particular, while the listing advertises two queen beds, our group of four big guys did not sleep comfortably because one bed was actually a full. This has been mentioned in a previous review in 2018. The difference between a queen and a full is approximately 6 inches (which is a lot of space). Just something to keep in mind if you need your bed space. The beds, in general, were just okay, not the worst but not the most luxurious sleeping situation.

Overall there were hiccups in the stay--but I would stay here again.