Robert is very responsive and the communication is great! The location is very convenient, since we are traveling with 6 family members, it is impossible nowadays to secure a rental minivan or full size SUV. But it actually worked out perfectly for us. We took the bus route 20 from airport, which stopped right outside Ilikai. We also took route 42 to Pearl Harbor without any trouble. We took the blue trolley to hike diamond head and see the wonderful blow hole. The blue line also has a first pickup location right outside Ilikai! It is very convenient and grandparents can have a seat. Yes, at the first official stop at Waikiki visitor center it already got full and people had to stand. We walked to Waikiki beach and Ala Moana center almost every day. The building is older but functional (may need to wait a few rounds for elevators sometimes I think not all 5 of them are working) and the unit itself is well maintained and clean. The electrical shades and the kitchen light controls are smart! We used the provided trolley to carry the beach chairs and toys to the nearby lagoon and beach, that is pretty neat too! Overall we had a great family vacation and I would recommend Robert’s unit to anyone who likes a convenient location.