Cody is very responsive as per the ratings. Room was ready when expected and no issues finding it. Very spacious and clean. If you want/need coffee early, ask Cody to set it up the night before and you can then turn it on in the morning. He had recommendations for places to see and eat and all were excellent. He was always available through texting if needed. So convenient to Hilo, yet seemed a world away from the traffic.
Would gladly stay here again when in Hilo area.