This could have easily been a 5 star review because the apartment was great, particularly the free parking spot and the easy check in and check out.
However, we had a safety issue one night where a man was screaming in the hall and banging on doors/walls. The next morning there were multiple large holes in the hallway walls. Ann contacted building management to find out what happened but they were unresponsive.
Ann was gracious enough to offer a refund for the night and the remaining nights if we were able to find alternate accommodation ourselves. However, everything was booked due to it being Labor Day weekend. We ended up staying but only received a half day discount.
The first two nights definitely earned a 5 star review in my mind, but the last two nights it was definitely 0 stars since we were still paying a premium for a place we didn’t want to stay in.