Lisa is amazing! She greeted us and checked us in personally even though we came in on a late flight. She turned on the A/C in the living room a couple of hours before we arrived so that the unit had time to cool. She suggested a bunch of great beaches for us to snorkel at and was very friendly and accommodating. The unit itself was fantastic! We loved having 2 bedrooms and 2 bathrooms for our group of 4. Everything was very clean and the location is great! The unit had beach chairs, boogie boards and umbrellas that we put to use and had fun with. The only unfortunate thing is the lack of A/C in the bedrooms as others have mentioned, but it wasn't horrendous. Will definitely try and book again. :)