I spoke w Sam and he was very sarcastic & rude when we needed accommodations. There was a miscommunication within the duration of our stay and I did not appreciate how it was handled. He was very condescending & facetious, which was completely unnecessary & not helpful. The hotel also had roaches & was not clean. Also several things were broken. And the instructions to find the parking garage for the penthouses were incorrect, thank God a tenant helped us. But we did make the best of it & the view was beautiful!