1) when I checked in late at night, I called to get the code from the lock box. The person I spoke to was extremely rude and claimed to have no knowledge of the lock box system. When I explained the note on the door, he grudgingly gave me the code. Not a great start especially after a 12 h flight.
2) phone was not working in the unit. They sent someone who came by and said “yep, it’s not working” and then left saying it’s not his issue and that Hawaii telephone co needs to fix it.
3) hundreds of tiny bugs everywhere. On the table, bedroom and bathrooms. Maintenance came by and sprayed raid. Did not help but stunk up the unit.
4) unit is very dated.
5) on the plus side the location was good and the view was nice. The TV was also nice as well.