First let me say if I had written my review on the day we left, everything would have been rated with Top Stars! The location of the property in itself was perfect. I had great communication before my stay with the host and point of contact. Everything you need is provided for you. Spacious rooms, living and dining room. From the first day we arrived, until the day we left my Ohana could not wait to return again.
Before getting into my rating: The only thing that I would say is the concrete pavement at the bottom of the porch is not maintained for moss. Waimea is very wet, and its very common for moss to grow. When we arrived the moss covered the pavement, and made it very slippery. If you are not careful you will slip and fall. In hindsight, I should have taken a picture of it and reported that hazard. Just something to keep in mind.
Review: All the amazing things about this place, and my Ohana's positive experience there, has now been overshadowed by lack of professionalism in resolving a matter. Instead of only providing evidence of the claimed damages, the image also included text messages referring to us as "fuckers". Highly inappropriate, as the claimed damage was in reference to white bathing towels that were not properly separated from colored towels, and therefore turned pink. We were also charged an additional cleaning fee, due to the large amount of garbage bags, that were placed in the garbage bin outside the home. My negative review is not about being charged, its the inappropriate vulgar langauge and accusations that came with it.
Reading the messages was as if my Ohana and I intentionally damaged the towels, and left the home in disarray. When in fact we respected this home, and just like any place we visited, we made sure to leave it better than when we came.
Based on all the reviews, and knowing someone who personally stayed here more than once, I know my negative experience after our stay is the exception (I hope). This is very sad, as we were hoping to stay here again! In fact, we recommended this location to all of our friends and Ohana who will be traveling here in the coming months.
Like I said the home in itself is absolutely beautiful! Great experience from booking, early check in accommodation to check-out. Just a really unfortunate situation, that could have been avoided if handled more professionally.