10 of us spent a week at Royal Waikiki during our Hawaii vacation. The apartment is very spacious, nicely decorated, with a nice kitchen and close to most amenities in the Waikiki Beach area. However, we came across a few issues that dramatically decreased the quality of our stay. Check-in was a bit problematic. We were 10 people and had two key sets. However, only one of the sets had a magnetic key to open the garage gate, and we had two cars. We had to figure that out with the property manager (PM) and it was a bit confusing because the key sets had other magnetic keys to grant access to the elevators. We thought these keys would also open the garage gates. However, only one of the key sets had a magnetic key for the garage. The PM gave us an additional FOB a day later. Also, a few hours before getting to the accommodation on July 4, we received a message from the PM telling us that only one of the showers would be usable, due to water leaking downstairs. According to the PM, repairs had been ordered for July 5.. However, nobody came to take a look at the shower until July 6, and repairs were not completed until July 9 (with no communication from the PM as to the delay). We therefore spent almost the entirety of our stay with access to only one shower for 10 people. We could not use the sink nor the dishwasher for 2 days either, also due to a leak. Furthermore, the main TV was not connected to cable or any antenna, and the switch box was not working. The washing machine had mold all over the rubber bands. The AC in one of the rooms wasn’t working properly and the room was not cooling. In that room, there was dirt in the windowsills and window curtains. The floors and the terrace had substantial dirt. Two out of four sofas in the living room had wood damage - we sat and sunk down, which prompted us to look under and see the broken wood causing the uncomfortable seating. We tried to address some of these concerns with the PM, but we were met with a condescending attitude –‘you are the first ones who encounter this problem’- The PM offered a small reimbursement, which we found insufficient. We requested a 1/3 reimbursement of the total price paid, but were met with a dismissive and threatening attitude –‘I will have to amend my review of you on Airbnb’- and accusations –‘this is a money grab’. Moreover, there were a few homeless people sleeping on the street next to the building entrance, but they did not bother us. The street became very loud at night though, and we even saw a fight -with police involvement- on the first night of our stay. Overall, unless management takes care of the unit in a more proactive way, we would arguably tend to discourage staying at Royal Waikiki.