We love the Maui Banyan location and the unit was recently remodeled however we had a couple of major drawbacks to this listing.
We had reached out to Crystal before arriving to request a change on our reservation because we had to leave earlier than anticipated to get home to our son. We had also asked whether this booking would include chairs and an umbrella.
Sadly, we didn’t hear back from her regarding either of these questions. There was a basic umbrella that took us a while to find but sadly no chairs. This is our first time to the Islands that those basic amenities were not provided.
We were also taken aback by the state of the linens on the bed. Hair, stains and holes were throughout the linen set. The property management team was able to sort it out but that wasn’t until the next day.
Finally, the amenities reminded us more of a hotel rather than a private condo. There were any spices, only enough coffee for one pot and only enough laundry detergent for one load.
We love the Maui Banyan location however, until we see some solid reviews on this unit, we will not be booking with Crystal again.