The place was definitely cute overall. The outside shower was one of the best features, although it does face the main courtyard of the little complex, so not what I would call 'super' private, but certainly great. The room itself is next to the street, but Hilo is so quiet that it was not an issue, noise-wise. Just something to keep in mind for people expecting something a bit more secluded. Very well located, close to many great restaurants. Megan was slightly unresponsive with emails, but eventually apologized and all was well. Didn't really interact with Megan much — only saw her at checkout for five minutes, as we were on our way to a zipline tour, but she seemed nice. Jasper was there to let us in and show us to the room. One thing is that you have to be ready to pay an extra 13.25% when you check in. It's some sort of occupancy tax — although she does disclose that upfront. It's not a surprise. Just not something I've had to do before on Airbnb. The room was nothing fancy but certainly cute — and had a small fridge, some kitchen supplies and all you need for a comfortable couple days.