Our stay at Hanalei Bay Resort was ok. During check-in we were given non-functioning keys not once or twice but three times, meaning we had to go back to the front desk after getting to the unit (which was not close by) thrice before we were able to actually access the room, all while traveling with a four month old infant. The room itself was nice but it was on the third floor and the resort has no elevators. Given we were traveling with our baby who required carrying and the hauling of strollers and car seats, we went back to the front desk to see if there was another, more accessible unit we could switch to. We were told there was not but that we could request our money back from Airbnb and find a different place to stay — after 9+ hours of travel with a 4-month-old and no guarantee we could find a stay anywhere else. We declined the offer and opted to haul our baby up three flights of stairs for the week instead. Understandably, this put a damper on our week. They said they would contact us if something else opened up but they never did… I suspect because they forgot. We were also put in one of the units with very little view (probably the second worst on the property), so all this combined led to a mediocre stay. The resort’s amenities were nice and the pool was enjoyable. It was a large one bedroom with plenty of space for the three of us, and it served as a good home base for our exploring.
Given the poor check-in and service experience we had, I don’t think we’d stay here again, and I’d advise those considering it to be aware that 1/ there are no elevators in the buildings 2/ they may not be accommodating even when you have a good reason and 3/ there are no in-room washer and dryers. The third was a particular zinger because our four-month old had a few blowouts that required separate trips to the on-site laundry facilities, which of course were about a half mile from our unit.