Everything was exactly as depicted. We did not meet Margaret but Ida and Milan were very gracious hosts and welcomed us. We also rented a car through them and they picked us up at the airport and returned us. It was a very Hawaiani decor and very comfortable. We definitely will return on our next visit if it is availabl. They provided information about surrounding attractions and restaurants that are not covered in guide books. All in all I would give it a 10+.