Outdated furniture. Clean though. Slow WiFi access. Check in process could have been better communicated. Written Confirmation was for 3pm check in. No one contacted us for check in. I had to call them 30mins prior to written check in confirmation of 3pm only to be told rudely by management that their check in time was not until 4pm but no one on their end had communicated that to us. We had to wait for an hour to check in. If it’s an oversight on your side just own up to it and not make the guest feel bad that you dropped the ball.