We enjoyed our interaction with Jasper during our stay at Lotus Garden. He was friendly and accommodating. The room itself was great for our stay in Hilo. We loved the private side entrance and exit. The kitchen however was small and not very well equipped. We tried making a light omelette dinner one night and found that the pans were too small for the burners, which made cooking pretty uneven. The kitchen is best for holding refrigerated snacks and making hot coffee or tea in morning. Despite the small kitchen the downtown location provided us with an ample selection of restaurants to choose from.