Unfortunately I was unable to stay at this bnb. This was my first time booking with airbnb and shortly after I booked my stay my hanai mom/auntie passed away. I tried to cancel at this time but they were unwilling to make an exception to the cancellation policy so I tried to find a friend to take my place. About a week later my home was robbed and I lost everything of value I own. I again tried to cancel with hopes there might be an exception given my unforeseen and unfortunate circumstances but again they were unwilling to make an exception to the policy. Communication was prompt.