Where do I start? I booked an oceanfront condo in Kauai for 6 night for $3K and I was on the phone with the management company when we walked in because we were having issues unlocking the door. As soon as we walked in, I noticed fingerprints and marks on the windows and told the manager that the place didn't seem clean. She didn't seem to really care and said she didn't have anyone to send over to clean the condo and we had to wait until the next day.
After checking out all the rooms, I got on the phone with Airbnb to report how filthy the condo was. They requested photos which I submitted right away. Airbnb called us back within 30 minutes after reviewing the pictures and cancelled our reservation right away stating that they did not want us to stay in such unsanitary environment.
I wish I could attach photos. there was a cockroach walking on the fridge, grease stains on the fridge, stove and counter tops, kiss marks and fingerprints on the windows, mold between the window panes, hair on the towels, dead bugs on the bedspread, dried up food in the microwave, brown spots that seemed to be feces on the toilet, dust everywhere, ... etc
Airbnb asked us to find another rental which we did, but unfortunately the management company for the new rental was closed (Sunday after 4 pm), so we had to find a hotel to check into for the night. The next day we checked into our new Airbnb which was managed by another company which was sparkling clean!
I would not stay at any rentals that's managed by this company.