It takes a lot for me to write this, being from Hawaii I understand how difficult it can be to make a dollar. This listing does however need to be updated and made to be accurate or the unit needs immediate repairs. Listing your unit as newly remodeled is something that will definitely make people want to stay. Upon arriving we found the front door already opened, we didn't enter...we called the host immediately and they said it was normal just go inside to our side of the apartment. Ok whatever, we get inside and notice that the cleaning supplies and vacuum are still out. We try to turn on the fans, nothing. We try the light switches, nothing. We notice lamps on the night stands which do work but they are torn to shreds like a cat was holding on to dear life at some point. We put our things down and I go into the bathroom to shower from our hike. The light works, that's good. I go to the shower to move the door and then I realize...this shower is missing an entire door. I can't make this up...when you look in their photo, it's a sliding bathroom door which means there should be two doors, normally both move but having only one move will safice. There's 1 door missing and the second is broken. So you can't move the door that's pictured in their listing and yes it fell inside the tub while I was showering. Needless to say that was a bummer, the tragedy of sleeping in heat comes into place with the AC. Remember they have this listed as newly renovated. There's aluminum foil covering the panel on the ac unit so you can't adjust the temperature or do more than turn it on and off. The sweetest part was when the AC continied to trip throughout the night. We all know Kauai is hot as 🔥 so sleeping was nonexistent, you're not comfortable. So in the morning, my mate brings to my attention that the door to the washing machine is physically disconnected from the machine itself. I thought she was bs and trying to be funny. I walk to the kitchen and sure enough that lid is sat on there like who done it. At that point I wrote the owner...wait...didn't mention that parking didn't exist, the designated space was always taken by other occupants. Which means every morning we had a new ticket or warning. So I give the owner the benefit of the doubt and start the conversation with saying I know they're on Big Island and it's probably challenging to get back and forth for accurate observations but here are the things that are wrong with your unit and doesn't match your listing. His response was ONLY acknowledging the washing machine and they know it's broken, because of covid it'shard to get maintenance up there. Wow, what a comeback. At that point, I knew we had to focus on the Island and accept that we definitely bought an distasteful rental and the host was completely fine with it. Today is the 15th, I just received some form of resolution to the AirBNB support but even with as many times as I reached out to the host about the listing, even requesting a partial refund. They simply chose to ignore me and the situation. Not Aloha At Alll! We both live in Hawaii so how we treat people is everything. I hope this lengthy review will motivate the host to update their unit as well as change their listing to be honest. Having broken windows, fans, AC, washing machine and a missing bathroom door is not NEWLY RENOVATED. Knowing that you're getting over on your neighbor and choosing to do nothing about it, is even worse.