First and very very Important for other people who think to reserved this place. Nothing is like the pictures. I will try to make as short I can, my experience.
First the pictures on the post are old,cause the couch, the table, the details is nothing like that. And the worst are the mattress. I took video and pictures. Cause I was so mad to pay 1500. It was a little more.
Yes,he is very responsive and he told me anything i need he can fix it. But is not about fix and fix or be texting him every-time I need something or discovered was not like It supposed to be. The room where they storage all the chairs, boards, cooler(cooler not there) vacuum smell terrible. I told him and the clean lady the first day. She did not noticed. She said sorry and sorry. Staff is old. Board is rip, towels smell bad.
It was a night mare cause I took my parents for the first time to Hawaii I expect at least for what I pay what is on the pics.
3 days after my daughter had a incident on the corner bed. I look for the first aid kit. Nothing on the apartment and is on the pictures.
I text the guy telling him for the second time how dissatisfied I was, He told me to go and see another apartment. I had to go when he can, because he told me he was going to have a meeting and he want me to go at that moment when I was at the restaurant about to eat.
I went and yes it was completely different nothing like the first one. Mattress memory foam that was more like the apartment on the pics. So 3 days after and because I told him again he change my room.
Still staff is old there was one bag to carry staff to the beach. It was all rip. I don’t expect all perfect but. I think to replaced staff is cheap. Is just about to make the people who used Airbnb and pay. Happy and confortable. I really want to argue more but I was scared cause they can go inside the room any time. One day before leaving the clean lady enter the room. My dad was there luckily. He did not speak English but he could say tomorrow to her. So, again they just said sorry.
So, I tough about my belongings what if they get mad and enter my room.
I don’t recommend this place at all.
Because is not about fixing the problems like the guy said. Is about be satisfied and be ready. All in the pics supposed to be there ready for me and my family to enjoy or vacation. I had to be texting people, waiting for them to go. I have to pack again. Move my staff. Yes they offer to moved my staff, but I don’t know this people how come they spect yo trust them.
They have rules and if you break them they said they will take your money form the same card. In this situation who give me money ,for not get what I pay for.
Is the first Airbnb in years when I don’t get at least what is on the pics.
Also the mattress was not only terrible both of them. The mattress on the bed was with a big stain. I have video and photos. Nasty!
Second mattress was from the couch.
Be aware hotel cost 85 to 100 around the same area and nicer.
On the first room the mattress from the couch was dirty and also with the a red stain. Clean lady was there when I first opened. She said sorry.
I was mad to just heard sorry.