Last year I rented Rick's apartment on behalf of my wife while she was in HI for work for 3 weeks. When she needed a place to stay in Honolulu for a few days this past week I asked if she'd like to return to the same apartment this time she jumped at the chance. The main difference is, this year I got to go with her!
The apartment is clean, well located near the beach and the strip but removed enough (a few blocks) to be comfortable. The included parking space is golden. Traffic is what it is but not having to hunt or pay out the nose for parking every time makes excursions significantly easier to undertake.
One caveat not directly about the apartment itself: The pool in the building is still getting an overhaul - not sure when it will be done but no time soon. Don't plan on it. This wasn't a problem for us - the beach is so close - but it's worth knowing. Otherwise the building is a little dated but clean, secure feeling, and generally very nice.
We didn't have any reason to contact anyone during our stay this time but whenever we had a question last year (again, it was over the course of 3 weeks) response was timely, professional, and helpful.
I wouldn't hesitate to recommend this unit to anyone. Actually, I already recommended it to my sister. Don't book the time she needs!