My party of four adults had a terrible experience with both the local management company, Big Island Vacation Properties, and the management company, Love Rentals (based in Florida for a Hawaii property) that you will communicate with should you rent this condo through Airbnb.
We arrived on a Saturday about noon. I contacted Love Rentals to request early check in. They needed to contact the local management company to see if that was okay. The local management company never got back to them, so we never received an approval or disapproval. No one ever got back to us.
After letting ourselves into the condo, my husband and I took the primary bedroom and immediately I could smell a funky odor in the room. We opened up the lanai doors and thought the fresh outdoor air would correct things. Unfortunately, it did not. After happy hour at Tommy Bahamas, we came back to the rental played a few rounds of cards, had a couple of glasses of wine and headed to bed. The bed stunk! I awoke several times during the night wondering what I was sleeping in.
The next morning, I inspected the sheets and pillowcases, found blood and other “droplets” on the sheets, a pillowcase, and the comforter, and felt sick to my stomach. From there, I peeled back the sheets, found the mattress pad installed with the back side up and heavily shredded, then discovered why that was the case as the mattress pad was disgustingly stained and smelly. I immediately emailed both Love Rentals and Big Island Vacation Properties (BIVP) requesting a replacement mattress pad, went to the store, purchased Clorox, and proceeded to wash the sheets and pillowcases. The fitted sheet and top sheet did not match, nor did either of those match any of the pillowcases which came in two colors. All the bed linens were very worn, and I noticed holes in the fitted sheet and a couple of the pillowcases.
When I went to wash the sheets, I discovered the front-loading washer had a moldy odor and the soap dispenser tray was covered in mildew including the pockets for bleach, softener and detergent. I cleaned the dispenser tray, reinstalled it and ran the Sanitation cycle. Two hours later, I got to start the sheets. Then, when those were washed, I had to clean the sand out of the dryer before I could dry the sheets.

Laundering removed the blood and other droplets, and I happily slept on clean, Clorox scented sheets that night but did not attempt to clean the nasty mattress pad. I threw it outside and made the bed without it. I did not attempt to launder the comforter cover as it was too large for the washing machine, so did not use it at all during the stay, opting for washable blankets, and left it in the closet along with the decorative pillows.
Love Rentals replied to my email requesting a new mattress pad on Sunday, telling me to contact BIVP . BIVP did not reply.
On Monday morning, I called BIVP, and made contact with Daisy who told me she was on the mainland but would make arrangements for a new mattress pad to be delivered later that day. Since I had her on the phone, I also requested her to send a handyman to change the bulbs in the fixture over the dining room table as they did not work.
On Monday night, at 6:30pm a new mattress pad was delivered (no phone call in advance) about 30 minutes after I had given up and proceeded to make the bed. On Tuesday morning, a handyman called us and asked if he could come and check out the dining room light so he could get the correct light bulb. Of course, we were pleased to hear from him and had him come over. While there, we pointed out that there was no brush to clean the outdoor grill. He hemmed and hawed a little, saying he’d need permission to purchase one from the manager, but in the end agreed to pick one up for us while at the hardware store.
The handyman returned while we were at the beach, replaced the light bulbs and dropped off the grill brush. Things were looking up. But here’s what else you need to know:
While there is quite a bit of snorkeling equipment in the garage, most of it is broken. While no representations are made regarding the usefulness of this equipment, management should at least go through it and get rid of what is broken. This includes the broken beach umbrellas (about 3 of them) and the broken cooler (no handles or wheels to take it to the beach). There are beach chairs but most of the carry straps on these are also broken and the head rests stained from sunscreen and sweat.
The garage has not been swept out in months. (or possibly ever). There are bags of old clothing, broken boogie boards, an old beat up straw hat flattened out on the floor, along with plenty of sand (and leaves) that the rental handbook admonishes to not track into the house. Also, the light in the garage door opener did not work, so when we came back to the rental after dark, there was no light in the garage. Also, for such an “elegant villa” why is there no garage door opener?
Regarding safety at the rental, the fire extinguisher requires recharging (the indicator is not in the green) and the smoke detector is missing from the primary bedroom.
The gate latch into the condo's front entry is very difficult to slide and the gate squeaks loudly.
The very high end Bosch dishwasher needed rinse aid. None was provided.
There are (4) nasty old Glade Air Fresheners located throughout the condo. Why?
The alarm for the water running continuously went off one morning as the toilet in the primary ensuite ran continuously unless you jiggled the handle. We lifted