Check-in was at 4 pm, but there was no instruction from Vacasa about how to enter the condo until we messaged them directly after 4 pm. They also required us to go to the front office to obtain a parking pass. However, the front office closes at 4pm and required we call security to do this.
Once we entered the condo, we noticed it was not as clean as we hoped:
- There were stains on the wall presumably left from killing bugs.
- The fitted sheet on the bed was stained.
- The provided towels were also visibly dirty.
- The shower curtain had various stains.
- The bathroom reeked of dried urine. We cleaned this ourselves by wiping the floor surrounding the toilet, and did not notice anything until we wiped the inner rim of the toilet where we found build-up of dried urine and feces left by previous guests.
We planned our trip knowing we had access to an in-unit washer and dryer, but no laundry detergent was provided by the host. We could help ourselves by at least washing our sheets and towels, but calling and messaging Vacasa did not help us. Our requests for detergent and clean sheets were dismissed, and we were told "Laundry detergent is available for use in this home. Kindly check the closets in all bedrooms for spare sheets". There was no one to help us directly on site, and our calls and messages through the suggested routes often led to escalating the matter to property or local managers without actually being helped until the third night of our five day stay.
Additionally, more minor inconveniences included an extremely small quantity of provided toiletries and things such as having a drip coffee machine without coffee beans.
While we enjoyed the location of the AirBnb in Kihei, the condition of our condo left much more to be desired, especially when considering the amenities boasted by the listing. It was not as clean as advertised, and the negligence of our hosts at Vacasa left us to do basic cleaning and maintenance ourselves. I do not believe that the amount we paid for this stay was justifiable, and I would not return to a Vacasa-owned property in the future.