Charles and Kathy are beyond awesome! They made our stay enjoyable by being informative, helpful and respectful. They both rock and we thoroughly enjoyed our stay. “Hale Palma” is the best place to stay in Hilo. We loved our stay so much that my wife and I are making plans to visit Hilo again and specifically stay at Charles and Kathy’s place. “Hale Palma” has everything you need and it’s clean, comfortable and relaxing.