Evan was very helpful in regards to the check in process. Our flight from Australia landed at 6am so we had to make ourselves busy with our bags until check in at 2pm. However, Evan kindly met us at the room at 11am once the previous guests had left so that we could store our bags in the room while it was cleaned. He then hurried the cleaning process along so we could get into the room at 1pm. We had no issues whatsoever while we were staying in the room for 2 weeks. There are laundry facilities that only cost $2 on the ground floor of the building so that we could wash our towels, clothes and pillowcases during our stay. The ABC stores sell 1 use laundry detergent boxes for $1 which is handy. The only issue we had with the appartment was the lack of sitting space indoors (if you want to sit, there is only the bed as the appartment is quite small). The building was literally 1 minute walk from the main beach and only a few minutes from central waikiki, the cheesecake factory and the main shopping strip. It was lovely to be able to go out at any time of day or night and not have it be a hastle as everything was so close. Thank you evan for a wonderful stay!