This home checked all our boxes. It was clean, spacious, well equipped and in a good location.
Note that this unit DOES NOT HAVE AC. Which wasn’t a deal breaker for us, but may be for some. Rooms were cool enough with fans though and it’s the first floor too.
Where we wished there was a little better of an experience was with the property management company. Communication at times with my perfect stays felt lack luster.
A few instances where we felt like there could have been better customer service included:
-requesting for a few days extension on cancellation policy due to family illness (cancer). We had asked for a few extra days to decide on our trip due to a family diagnosis of cancer for my dad and we explained to them were just trying to figure out treatment plans, etc and they said no. Stated that it is strict and there isn’t anything they can do…
- inquired about early check in/check out though I know this can be hit or miss depending on booking but the answer was just straight up no. Rather than something more customer service based such as “due to high demand, and back to back bookings were unable to offer this at this time”
- our first night we ran out of a paper towel roll because the baby had vomited and asked about having one extra paper towel roll and was told that we were provided one (that was already used) and there are stores close by to buy. Again, not a big deal but the feeing didn’t feel customer service based.
Overall, the home itself was perfect for us, I just wouldn’t expect much wiggle room from the PM.