We were very pleased with the property itself ... the comfort, location, amenities, etc. The listing made it sound like it has a BBQ, when actually it doesn't. The unit itself doesn't have a grill on the lanai ... instead you have access to the community grill by the pool. I was happy with the correspondence with Love Rentals leading up to our stay, as well as the local property management company. However, the on-site property management is a joke. I tried to get approval to have a gathering of family members for my son's 5th birthday, with the use of the pool and BBQ area. I reached out the them with this request within the 48 hr. required time period. The request was for a group within the maximum number allowed. I was given the pass around, and then ultimately no one got back to me in time. It seems like the Palm Villas complex is a mix of vacation rentals and full time residence, and the management on-site definitely caters to the residents there. That is fine, but it should be clear in the advertisements for people planning to visit and hoping to visit with family members or friends on Island. I will not stay again for this reason, which is hugely disappointing since the unit itself and the location are phenomenal.