This is a very spacious apartment, much larger than expected. We spent all of our days exploring Hilo and were really only here to sleep, so I can't speak much to the amenities in the resort. Communication with the host was great and speedy, even after hours. The air conditioning is set to not go below 74, but you can pay a daily fee ($30 I believe) to have them change the settings to go down to 70. No kitchen supplies at all (coffee, condiments etc), so be prepared to go shopping. We were only 2 but this apartment could definitely hold a larger family comfortably.