I have never stayed at a place that does so many little things to make you feel so welcome. My friends and I had a welcome card, chocolates, slippers, robes and Simon & Jeri alerted us to the fact that we could check in early if we wanted to. It was a convenient location for getting to Volcanoes National Park (about 20 minutes) the drive to Hilo was about 30-35 minutes. Overall a great, clean place with thoughtful and responsive hosts.