This is not your typical Airbnb experience. You are not renting from a local person that owns a property. You are renting from a huge corporation that owns thousands of properties. That isn’t necessarily a bad thing, but in this case it was very frustrating. We were locked out of our unit 3 times. Each time, we had to wait on hold for an available operator, and then wait for them to contact someone in Maui and then wait for that person to contact someone locally. When I asked for an ETA they just ignored me until they finally admitted that they didn’t know because they were just a customer support representative and passed it along to the next person in the chain of command. When someone showed up to fix it, they commented that people keep getting locked out of the unit. They insisted that the code I was using was wrong until I showed them the email with the code in it. They changed the whole unit and then the very next day it stopped working again, and again one more time the next day. I understand that thing happen, but my issue was the horrible communication. The Airbnb chat took about 30 minutes per message and had the signature of a different person every time. If you don’t have any issues that require communicating with this company, the property is nice and you will have a nice time.