Aloha!
Let me start with the ocean view from the balcony was AMAZING! You can see so much ocean life and the sunsets right from your seat. But with that said my group and I decided to rate the actual room at a 3 out of 5. Our first day there one of the acs just didn’t work and was never repaired. They came and looked at it and said they needed a part. I tried contacting them several days later about an update or some sort of reimbursement for the inconvenience but never got a response. We were forced to open the window in that room and the windows literally had dirt caked into it which was gross. Also there was several big black stains in the carpet and my group and I found ourselves hopping around them. The cable also didn’t work at all in a room of the condo. The main tv would just shut off every 15 minutes which would just kick you out of Hulu or Netflix which became a headache if you wanted to stay in while it’s raining and catch up on your shows. Also the pool toys that were advertised was a let down. Almost every boogie board was broken in half making them basically garbage. The big island and Kona is a wonderful place to vacation and I would try somewhere else to stay the next time I’m in town.