The unit is located at an amazing location. The resort is just as beautiful as the pictures 5/5. However because this is a private unit and when you book it does state that you have to communicate with the Iris directly at all times, it does not specify how you will get the key and the rules you have to follow once you’re in the resort.
Basically, Iris will text you a very lengthy text the day you arrive letting you know that you will have to stop by some mailbox to get the key that’s located by the entrance of the resort. Then she asks you to not talk to front desk and to go straight to the unit, which is kind of weird. She then asks to tell staff at the pool or any body who asks where you staying to lie and tell them that you’re staying at the villas, which is a building a few blocks from the main resort. Everyone at the pool either had no wrist bands or had a different color than the ones she provided. The shower curtain had mold on it but she was really good about sending her cleaning lady to get us a new one. There were also some floor tiles under one bed.
When my friend was trying to go down the slide and ask for extra towels, the staff asked about what unit we were staying and she accidentally told her. The staff then told front desk and they locked out unit while we were out at the beach. Very stressful and scary situation. We contacted Iris and she then stated that she would send her assistant to talk to front desk, front desk denied giving them a new key and made us pay an $100 registration fee, which Iris said she would reimburse after.
Overall the location of the unit is amazing, view and pool are beautiful. I just did not like feeling like We had to walk on eggshells and sneak around while I’m trying to relax on vacation.