Leila is super responsive and really seemed to care about taking care of us. She made sure that our stay went well and we appreciate her help. The place is in a resort community in Princeville that is conveniently located on the North Shore close to Hanalei. There's no A/C but it's got ceiling fans and it wasn't a problem for us. There were some roosters crowing at night, but its Kauai so you've got to expect that.