Our experience at this location was not a pleasant one. During our vacation in Hawaii we stayed in 4 different places, but this one was quite disappointing. Although the location in Waimea is really nice, this place had issues with cleanliness: linens with pet hair were provided initially, but changed the next day at our request; we have seen kitchen roaches several times, placed traps for roaches, lots of heavy dust around the sleeping area and overall unpleasant smell. Took pictures and shared them with Barrie, but she refused to acknowledge the cleanliness issues. Also, delayed responses from Barrie, added uncertainty and tense moments on what was supposed to be a relaxing stay.