I really don't like to write reviews like this however I was encouraged by airbnb to provide a fair and honest review of this property. I do so with the hope that future guests may enjoy the house without any concerns and that the management may have the opportunity to do better.
The location was convenient and the setting was lovely. Unfortunately the house was not thoroughly cleaned. The property manager Joey was out of town so we communicated with the owners. While they were responsive and did their best to remedy things we were left feeling uncomfortable in the house.
Most of the house was in acceptable condition however a few things really disappointed us.

1. My daughter picked a bed to sleep on and when she laid down on the comforter it smelt like urine. We contacted the owner and she apologized and informed us that the group that checked out before us left the place in a in a terrible condition. Regardless of how messy the place was we expect that the place would be cleaned following airbnb covid 19 enhanced cleaning standards. The condition of the comforters made us wonder what else was not cleaned.
2. As mentioned in a few reviews the hot tub smelled. The owner did come over to clean it however it never got to an acceptable temperature (luke warm at best) we were unable to use it which is a main reason we booked this place. I am not sure if chlorine is allowed in hot tubs up at volcano. The owner was using simple green in the water of the hot tub. I'm not sure if that will keep the water safe and sanitized. Maybe it does, but I'm used to the faint smell of chlorine to indicate that the water has been properly treated.
3. Food in the refrigerator and freezer. While I appreciate basic staples and condiments I wouldn't use them unless they were sealed, that's my preference and I don't fault the property for that. The freezer contained half eaten ice cream and a half eaten unwrapped popsicle. It seems they were overlooked or not even inspected or cleaned.
With only 4 hours to clean and make up the house 1 person simply cannot do that job without taking shortcuts at the expense of guests. In addition to the items I mentioned there was dust, crumbs, and other items under the couches and beds. All of this was very concerning especially during covid. The relaxing vacation we were hoping for was not very relaxed because of the cleanliness of the house. Such a shame as the place could have been enjoyable. Hopefully this simple detail will be remedied by management.