Unfortunately, we had a lot to complain about during our stay at this Wyndam resort apartment. The whole reason we booked this listing was because it said that the hot tub and pool were open. We found out when we checked in that in fact the hot tub was completely closed and the large main pool was only open limited hours. This was very upsetting as our aunt who was visiting from the East Coast was still recovering from a surgery and was unable to swim in the ocean. We thought a hot tub would be a great way for us all to spend time together and enjoy the Kona outdoors as she was able to easily get in and out.
That was our first major let down.
We let the host know of the issue but didn't hear back from them till the morning of our check out.
When we walked in to our apartment, the first thing we noticed was the musty dank smell of the carpeted floor. The furniture had stains and was outdated and uncomfortable. The pull out bed had food crumbs all under the cushions and on the mattress and the provided linens were incomplete. We had to go to the front desk and ask for more which they only had a scratchy blanket.. not the soft comforter like the beds had. And no fitted sheet.
We hoped to just netflix and chill after a long day of travel but there was only basic cable TV and no options for playing movies..like its 2021 smart TVs are cheaper than cable! we tried to watch a movie on our laptop but the wifi was incredibly slow.
Since the hot tub wasn't available, I decided to take a bath. The bathtub was not clean so I cleaned it before running the water. While in the tub, I turned on the jets and sediment shot out, ruining the water that I had ran and added my expensive essential oils to!
There was no cleaning service like usual at a resort and so we didn't have any fresh towels for the entire stay... and if you wanted to request more you had to do so within the time frame of the resorts cleaning staff from 9-5 which we were mostly out and about during that time.
We got back one evening and wanted to make cold brew with the Kona Coffee we had found on our adventures that day but couldn't get a coffee grinder till 9am the next morning.
Arriving back that afternoon as we were entering our rooms, wet drops fell onto me and I realized that a cleaning lady was on the patio landing above us and her bleach spray bottle was dripping down onto me. All over my brand new dress, now freshly ruined with bleach stains!!! I know this isn't the hosts fault but it was just the bitter icing to a disappointing and over priced cake.
Basically our trip was ruined by the fact that the listing was misleading. when we contacted the host we got no response and our time was soiled by the constant checking in "did they respond?" and wondering if we would get a refund.
The host did eventually get back to us and offer us a small refund (like 15% of the booking cost) but i still felt that it wasn't enough to make up for all the other things that made our stay so annoying.
My ruined bleach stained dress cost way more than the refund they offered.