Atsuko, Stan, and Jacelyn were very responsive and nice hosts, very fast at responding and very sympathetic to our unfortunate situation. My friend and I did not mind that the building and unit were more dated, not even the holes and cracks in the walls. I really wish I could leave a higher rating for this airbnb, but cockroaches in the kitchen and bathroom area (including the tub) were unacceptable for us and we opted to leave a night prior to our original checkout date. Atsuko was very reasonable and refunded us for the night. I do hope they find a better means of resolving their pest situation. I do appreciate all the bug sprays they left for us and how they personally came to check in the unit when we first spotted the roaches.