We arrived to the airbnb and the code that we were sent did not work. Security was with us and I called "Mandy" who was listed as our emergency contact. She did not answer and I called her 20 times and this doesn't include my husband calling with no answer. I also text Mandy 8 times. I also emailed Crystal, Genevieve and Trixie twice with again no answer and still never emailed me back to make sure we were able to get into the airbnb. At midnight I received a call from Mandy informing me that she was out of the country. I asked her for the code and informed her we have been waiting outside the airbnb with no response from any of the 4 ladies I have been communicating with. She provided me with 4 different codes for the lock box and the 4th code worked. Plus another code for the door. We were not provided with the correct codes to get into a place we paid for, I have 2 young kids waiting outside after a long flight. I had food that needed to be in the freezer and fridge but ended up having to toss some of it for melting. Why have I not heard from Crystal, Genevieve or Trixie? Mandy also informed me that another emergency number was suppose to be provided. All the paperwork and emails only have Mandy's email address and phone number for any emergencies. Well this doesn't help when she is out of the country with no cell phone service.