Where do I start… I was originally going to book a $2000 cheaper Airbnb but we booked this house specifically for the elevator. When I booked, the description said there was an elevator for guest use. My friend that travelled with us is in a wheelchair and she too looked at this house to make sure it was accessible to her. Upon arrival the elevator was taped up and it said “not for guest use”. I contacted Vacasa to ask about this issue and they told me the “local manager” would contact me. Luckily there was one bedroom on the ground floor for her to stay in, but the common areas (kitchen, living room, etc) were on the second floor. While we waited, we unpacked and attempted to make the pull out bed. When we tried to pull it out, the whole thing collapsed to the floor. When we inspected it further we saw the metal pieces were completely broken. I added this info to be related to the manager. When he texted me he admitted that he knew the pull out bed was broken. He said that the maintenance person was supposed to fix it. I explained there’s no way to fix it, there are metal pieces broken and missing. The next day he brought over an air mattress. So not only were 2 of the guests in my party forced to sleep on an air mattress, but our friend with disabilities was not able to join us in the kitchen or living room and was forced to stay on the first floor. This VERY EXPENSIVE rental was not worth the money or hassle. It’s almost impossible to communicate with someone, since it’s a big company. Every single time I message or receive a message, it’s with a new person. So nothing gets resolved. I travel 1-2 times a month for business and pleasure and I will be AVOIDING Vacasa from now on.