Arrived at the excellent location, and there was no record of us for our stay. Called Dustin, after a little while the front desk phone rang, then we had our keys. Went up to the third floor, found our room dirty. Called Dustin, after various phone calls with him and his partner (who was more customer service minded!) our room was cleaned a few hours later that night and things were fine after that. Parking is tight there, so be cautious if you have a big rig, you may end up parking on the street. Other than the start, the stay was great, great location, nice BBQ and a pool. Hawaii is a lot of fun, and if you're on a budget, this place was great as a home base.