The unit itself was very nice, clean, and spacious. However, we are locals from Oahu and my family and I didn't receive the greatest customer service, which disappointed us overall. There was little to no hot water during our 2 day stay at the house, which was upsetting due to how much the unit costed per night. With the price costing as much as it did we expected everything to be working properly, but for 2 days we showered in cool or room temperature water. We tried to contact the property manager, and a couple different phone numbers that were listed in the instructions. We left voice mails, however, no one got back to us until the next day. So we were also disappointed in the lack of communication when it came down to needing assistance or requests for the unit, especially since we only stayed 2 days we hoped for better aloha. We requested a small refund due to the water problems we experienced, and the owners were able to respond very quickly; within a few minutes. But when it came to answering our initial problem and questions about the unit, it took a full day for them to get back to us. So that was a little upsetting.