We had a road bump upon arrival, but Willi was super responsive and empathetic. The apt had not been cleaned after the previous guest, which was a mistake, but quite an inconvenience after arriving late having traveled all day from Boston. There was an option to have it cleaned that evening, but we chose to stay elsewhere that night and were refunded appropriately. It felt like the only time this had ever happened.. following that, the place was great. The apt was as described, and close to walk down to shops and restaurants. Overall a great value.