We never met Susan, but she dealt very promptly with several minor issues we had. The bed was pretty comfortable, but rearranging the room to lower and raise it was rather a hassle. There was very noticeable TV noise from the downstairs unit, and also noise from the young children of the several close neighbours. The TV in our room only offered a handful of HD channels, not including CNN or ESPN, but Netflix did work well. A listing of available TV channels would be useful. The kitchen is well-equipped but has very little counter space to work with, as does the bathroom. It's a pleasant compact studio, light and airy, well-equipped, and close to the coast. However lack of space, and noise, were its minus points.