If there weren’t bed bugs infesting the unit then we probably would have had a much better experience. The unit was in a good location although it was a bit smaller than expected.
IMPORTANT:
We came home and the bed bug bites showed up 3 days later (can take up to 2 weeks for bed bug bites to appear). My girlfriend had a very serious reaction to the bites and had to visit a dermatologist and go on steroids to help her condition. I had multiple bites on my arms and legs but not as serious as hers.
Matthew chose to blame us for bringing the bed bugs instead of taking responsibility. I shared photos of my girlfriends bites with Matthew and with multiple experts and they offered their opinions that his unit must have been crawling with bed bugs to receive as many bites as we did.
Matthew followed up after having his apartment inspected and notified us that they did indeed have an infestation but chose to blame us for bringing the bugs and offered us $100! It cost several hundred to inspect our own apartments after we came home. And luckily no bed bugs were found in our apartments. If bed bugs were found, it would have cost THOUSANDS!
Long story short is that Matthew could have handled our initial feedback more professionally and this could have all been avoided. Instead his response prompted me to call Airbnb and spend at least 4 hours on the phone with Airbnb in total trying to figure out a solution on my own.
Airbnb shut his listing down for 2-4 weeks until he got this situation handled.
An absolute disaster!
That said, Matthew couldn’t have know that his unit was infested but when he did find out he could have handled it a lot better and offered a generous make good for our pain and suffering, missed work days, out of pocket inspection costs, and medical bills.