let me start with the positive. Randall was great. He made some adjustments so that we could make our vacation happen on short notice. The view from the unit is great. you are looking right at the ocean thru a few palm trees right off your deck. It doesn't get much better. The building itself is very clean and quiet. Now where I'd say there is room for improvement....The unit itself does not look anywhere as fresh and clean as the pictures. It is on the 'worn well' side. The furniture is worn with chips and scratches. The workmanship quality is shoddy with lots of caulk used to sort of fix stuff and caulk and paint all over areas it should not be. The patio furniture is in need of replacement or refinishing. None of it horrible but not what I would have expected in a unit that has an almost 5 star rating. There was hair in the shower drain, lots of dust and goo in the vents, one outside shade is broken, etc. The unit could be fabulous but is in need of some freshing up.