They were incredible with their response and overall communication. We locked ourselves out by accident late at night and they were able to get someone to bring a spare key and let us in within about an hour, which is quick since we were on Maui and everything is far apart. The location was actually perfect since it was quiet but also very very close and walking distance to all the great restaurant and shops in Lahaina; about a 7 minute walk to the shore! Overall, a wonderful experience, great communication, and cleanliness.