Bano was super fast with communication ALWAYS!! The Condo had everything we needed, a home away from home! We loved the location being a 5 minute walk to Ala Moana and a short stroll right to the lagoon and beach of the Hilton Hawaiian Village. We had so many choices of restaurants, Coffee Houses, Cocktail Bars and Grills right at our door! It was great to have a beach umbrella, beach towels and a lilo for floating around the water. When we needed to pick up our Hire Car Budget and Alamo are only 5 minutes walk. The lobby has a great store for everything from snacks, drinks, suntan lotion, beach wear, batteries, band aids and booze!! Bano's place worked for us, we were happy to walk along Kuhio Ave through to the main shops of all the big brands, Macy's and the new Sak's 5th Ave. If you don't want to walk all the way to the end of Waikiki, there is a trolley bus that picks you up right out front every 20 minutes or so and drops off along the way for $2 USD. We often walked to the end but got a bus back with our shopping! Oh, and the bed and pillows are super comfy too!!