I spent 8 days in Wendy's condo along with my husband and teenaged children (ages 13 and 14). On the plus side, the condo was very spacious and clean with new, well-functioning appliances in the kitchen. It is on Waikoloa Beach Road, which is a great area to stay-although it was a bit far from amenities such as stores and restaurants. The staff at this resort were for the most part, friendly and tried their best to be helpful. Wendy also responds to emails within a short time frame. On the negative side, we had major problems with the wifi for the duration of our stay. It was often simply unavailable for use at all. When it was available, it was extremely slow and would often just crash in the middle of doing email. The four of us had brought along our laptops in order to have the option to end our long days exploring the island with a movie or our favorite tv shows but wifi didn't allow this. Wendy was good at touching base periodically about the issue but essentially said that there was nothing she could do. When I suggested that some sort of compensation (ie; a small discount) might be in order, she offered to refund $40 USD for the entire stay.
Other, less important issues were that we had an evening flight and requested a late check out but we were told by Wendy that was not possible. We found out later that the resort can indeed accommodate a certain number of late check-outs within 24 hours of leaving. Finally, the apartment is very dark. For those who are looking for an escape from the intense sun, this may be nice. We were looking for something sunny and cheerful, which this condo was not.