As a frequent Airbnb, customer, with over 30 rentals under our belt, my transaction and interaction with Danielle is the worst. We were at her condo for five days and we had a hot shower for one of them. Additionally, the code she provided us for check-in was incorrect, and we were not able to access the unit after flying and arriving late, she would not answer her phone. She told us the incorrect parking space so we did not have parking for a rental vehicle.
Her condo has a good location and other than the ants in the kitchen, It was generally clean.
Upon check out, the host said that her cleaning team smelled cigarette smoke, and they were bringing in a company to do a deep clean. We did not smoke anywhere in or near the condo, and I’ve spent the last four hours trying to message her to meet me or have one of her representatives meet me at the condo so they can show me that smoke smell. She has been 100% non-responsive since I I asked her that.