The communication was amazing! The first day, the hot water wasn’t working but they got it fixed within a couple hours. Also the portable stove top wasn’t working and they got us a new one the same day which was great! I also needed to book an extra night during our stay and communication was fast and the process super easy. They are very quick to respond and so helpful.
The only thing I would say to consider is that there isn’t a vent in the little kitchen area, so if you are making something kind of smokey (bacon or steak- which is what we did), even with the window open, you run the risk of the smoke alarm going off and security coming in. The smoke alarm didn’t sound in the room so we had no idea, so just be careful when cooking food like that. Might be common sense to some, but we had to learn the hard way lol.
Definitely recommend! :)