We didn't get to meet Ira, but the lady that greeted us the first day wasn't nice at all. She had an attitude. Outside the cottage they have surveillance cameras everywhere that kinda creep me out. I didn't want to use the hot tub too much because the feeling of being watched. The cottage wasn't that bad but it looked way better in the pictures. They need to get better cooking tools. The location is perfect if you plan to go to the volcanoes national park. We didn't eat at the cafe but we went to buy hummus and the gave it to us for free. The girl at the cafe was super nice.