First off, can’t go wrong staying on the Big Island. Rental was clean, organized & well stocked for extended stays if you’re dining in. Washer & dryer was busted, waiting on a part. Not too big of a problem because, hey, things happen. They offered a discount to the price when they notified me pre-check in. Cleaning crew was still in the unit after check-in. We didn’t rush them because I wouldn’t want someone rushing my work, and we wanted a clean rental! When notified, they offered us complementary late check out without any hesitation. Score! Especially for a 11pm flight departure, not having time to kill 11 hours while our bags are visibly stuck in the rental car. The only ick, the unit was listed as having A/C, which it did not. THANKFULLY it had big sliders on the patio that span an entire wall of the condo. Uncomfortable to a degree, literally, degrees, but thankfully the unit is abundant in ceiling, pedestal & table top fans. The view was nice. Road noise, not so much. Mahalo!