Issa was welcoming and helpful. His unit seems to be a renovated office space, it is a very large open space and has some basic facilities and no frills. It was clean when we entered, however, the surrounding area seemed a little sketchy when we arrived at night. Overall, though, its good value for the money charged and you can't beat the location, it's steps away from the Hilo farmer's market and close to beaches and the center of town.