Jackie and Matt were great at communicating with us before we arrived and explained precisely where to access the keycards upon our arrival as they were unable to meet us. The room is exactly as described and was perfect for us. The bed is comfortable, and we never needed to turn on the air conditioner. Wifi worked perfectly. The location in Waikiki is convenient; nothing is far away. We enjoyed watching the outrigger canoes practicing on the canal from the window. We used the coffee machine and microwave and appreciated the basic kitchen utensils. The umbrella and beach mats were also very useful. Thank you for making our stay so pleasant.