Dina is amazing and has excellent customer service! She responds quickly and accurately with all the info you need and was patient with me when I was nervous about set up. She is very professional and immediatelysent us a photo of a wallet we left behind with cash and cards in it! She mailed it priority right away! The Zazu Camper was everythingwe needed for our short stay! It was clean and roomy with more necessities than we realized it would come with. The mattress in the tent is not the most comfortable but it's camping, not glamping. It was perfect for our short stay and traveling the road to Hana!