The hosts were very responsive. I had left my jacket at check out which they notified me and I was able to go pick it up privately before I flew back home. The building is a bit outdated but the staff were friendly and check in was smooth. The room was basic. The free parking was a plus! But do drive carefully since it is very narrow ramp parking. There was always a lot of people walking either very early in the morning or late in evening so it felt really safe walking back to/ from Waikiki which was about 15-20 min away.