If you are looking for a place to stay in Turtle Bay this is a great option. The kitchen is well appointed, everything you need to cook- including spices, cling wrap, small appliances like a waffle maker. The freezer has an automatic ice maker.
The beds are all very comfortable. The washer and dryer are new and came in handy. There are lots of extras like boogie boards, cooler, snorkel gear and beach towels (though we brought our own microfiber ones, I highly recommend for travel /beach).
We had an issue. It was resolved to our satisfaction quickly and kindly.
Communication with Jennifer was very good.
The guidebook helped us decide to go to the most awesome beach, Lanikia. Really good snorkeling and it’s picturesque.
We didn’t use the pools. It was difficult to get a tennis court in the morning. If you want to play (we hauled our own rackets to 2 islands to play) you need to put your name on the list outside the courts at least a day before. Overall we had a great stay.