Apart from the cleanliness of the house I am absolutely disappointed with the host who had been unreachable the entire time until 5 hours AFTER we checked out. We stayed here for 2 nights. It’s summer time in Holonlulu and the aircon was totally unserviceable. After the first night waking up drenched with sweat we had no choice but to text the host thru the Airbnb app to kindly ask for a solution for the aircon, multiple times throughout the day. No response was ever received. Not until 5 hours after we checked out and left, the host absurdly replied us saying they would try to see if they could fix the issues. I am a frequent traveler and I have stayed in Airbnb of all sorts. I have never had such inattentive and irresponsible host before. Gentle reminder: there will not be any customer service as stated on the placard along with a long list of rules which we had to and we had followed.