Upon booking, I received an email containing instructions on the entire process. Where the keys are, what they are for, all codes/passwords, parking, internet. It was so detailed I had no issue when we got there, stayed and left. The elevators did work, however even if they didn't, it's not something I'd blame the condo renters for. They can't control when the elevators decide to work or not. At one point the battery on our room lock was low. My fiance and I walked to grab dinner and let the Coffey's know about the issue. By the time we got back (20 minutes later) the battery was already changed. The condo was clean and exactly what we expected. The view was amazing, which made the value even better. I would recommend this condo and these owners whole heartedly.