Though we never met our host, instructions that were emailed were easy to follow. Nene surpassed my expectations and the photos didn't do it justice. It was fantastic to soak in the hot tub after a long day hiking in the park. Location was perfect to go back at night to view the crater glow. Wished I had the time to play a round of golf being so close to the course. Very well equipped - only place we have stayed that had a kettle to boil water for tea.