The check-in experience was a nightmare as we arrived at 9.15 pm and had to wait 1 hour to enter the apartment because they had forgotten to put the keys in the lockbox and then they realized the apartment was not clean so we had to wait for the cleaners to give us permission to go up. Really disappointed by this as I had already informed the host that we will have a late check-in so there is no excuse that could justify why the apartment was not ready.
Additionally when we entered, I found hair on the bathroom sink and toilet so the apartment was not actually properly cleaned.
It's a good value for money place in downtown Hawaii, however the apartment is tiny and overall Charlie did not try to make us feel comfortable and to ease the bad experience we had (did not even refund the first night).