The code wasn't correct for me to check in. I messaged and called 2 phone numbers with no v/m. The front desk called another number and they answered and then called me back to help enter the room. The next morning I messaged to ask if they can provide handsoap. I also asked for more body wash since I'm there for 6 nights. I sent an email the next day after not receiving anything. They dropped off a small handsoap and single use bodywash. He also advised I would have to get my own toiletries for my remaining visit. Very different from any Airbnb I've stayed at. The hotel staff were great but I would not recommend this unit due to the management company.