I was in touch with John at first and then Leo and he was great. E-mail communication was quick and easy. All the questions I had were answered promptly.

Maria, of his concierge/management company, was very helpful - i.e. she offered and did shopping for us (for a small fee, I gave her a list) so the place was stocked when we got there, she gave us some great recommendations of things to do, she was early and waiting for us when we got there, and she always answered our calls/text immediately. We had one small issue - a light in the bathroom was out and we only noticed it after we checked in - and first thing the next morning, Leo came by himself and fixed it.

The 1 bedroom suite was meticulously cleaned, stocked for any kind of cooking (we cooked every meal and made use of the BBQs at the resort as well), and a few beach essentials were provided which was nice (two chairs, set of towels, cooler, etc.). The washer and dryer in unit also came in handy.

Honua Kai is a stunning family friendly resort (but great for couples with no children as well such as us - they have a "quiet" pool); - which is one out of 5 pools); it's located on a beautiful stretch of Kannapali beach (we watched the sunset each night); pools/hottubs open until 10PM, Duke's restaurant is on property as well as a small convenience store with multiple things to do nearby.

All in all, it was a great location (if not the best) to be in for West Maui. Leo and his team were responsive and respectful and we'd definitely come back for longer this time. 5 nights simply was not enough!