Check-in was straightforward (at the front desk of the motel) and easy! We only stayed for one night and had no issues, other than wishing the unit had conditioner. It's located conveniently right by the check-in desk, and on the second floor, so would not recommend if you have trouble with stairs. The hotel itself has quite a few rules to be followed, but they were not a big deal. ! I left my charger and Lani was able to contact the cleaning staff and identify it for me- we discussed that she may mail it back to me, which was so kind of her!