This is my first time reviewing one my stay single star. Our AC didn't work for 2 days and finally it got fixed on day 3. we used the room only during nights and it was hot in Maui during our stay. The response we got when we asked about AC repair was to " turn on the fan" "weather was only 74 ". I was extremely disappointed with the communication with the customer support. Local property manager called me and was easily available and I was told it will be fixed on day 2 however it was repaired only until day 3 due to lack of a specific part per the property manager. Half of our stay was terrible due to lack of proper sleep at night and our vacation was ruined due to it.
we didn't get enough bathroom supplies which was immediately fixed the next day.
lot of chair cushions covers are torn and looked dirty so we didn't them.
Room has a good view but wouldn't use Vacasa rentals again due to the bad communication and rude staff