When I had problem turning on the fire place, Ron was very responsive and came over in 5 minutes to show me the right way to use it. The Volcano area is much colder than other places in big island, so the fire place was such a great thing to have when we arrived. The house is very spacious, more than enough to accommodate 2 families. My family (3 people) was a bit lonely there:) Hope we can invite our friends to this place together in the future. Everything was wonderful. Very happy experience.