We booked our Airbnb with Loren several months earlier for our honeymoon, however due to the Coronavirus outbreak, we were unable to make it there. I attempted to reach out to the host to explain the circumstances and cancel under the Coronavirus Airbnb policy, however the host showed a lack of compassion and refused any refund. The host also would not reply to cancellation request or messages in a timely manner. I did not actually get a chance to see the apartment, however I would not recommend this Airbnb to others, as the host showed me that she would not be willing to compromise, or work with her customers despite extenuating circumstances.