There was an odor like mildew upon opening the door. When I checked around the condo, I found black mold growing by the A/C unit. I sent a message and pictures to the host about the issue and they said they would send someone out the next day to clean it. She also suggested that if I wanted to clean/sanitize the mold immediately I could use the cleaning gear inside the condo. That was an odd response to a client, and so I told her she could have her cleaning people clean it. The odor stayed inside the condo for our entire stay. We tried to air out the place by opening all the windows and sliding glass door, sprayed Lysol around the entire condo, but the odor didn’t go away. I told the host that I had placed the air purifier out to help with the odor but it really didn’t help.
On the fourth night of our stay, our keys did not work to get into the condo. We went to the front office to get help, and we waited about an hour for them to figure out how to open the door (electronic locking system). As the maintenance men were trying to open the door I was messaging the host of the situation keeping her well aware. After awhile the maintenance men could not figure out how to open the door. The Receptionist at the front desk told us they would have to place us into another unit for the night for there was nothing they could do for us and would have to wait until the locksmith comes in, which would be the next day. We were without our personal belongings, and most importantly our prescription medications. When I told the host of the situation they suggested I climb a wall to see if I could gain access to a window to get into the condo. I was not about to do that nor was I pleased at her response. I was so upset with the responses I was getting from the host and lack of care I was receiving of the situation. The host didn’t offer any kind of Compensation for the night we had to stay at a different place. Plus the place the Receptionist had us stay for the night was worse than the one we booked.
I contacted Airbnb for assistance and request to terminate the rest of our stay at this terrible place. I was glad we were able to get approval to terminate our stay. The place is in need of maintenance care from the grounds to the buildings. Although the kitchen and bathroom at the host’s place had been updated, I would not recommend this place to anyone. There is another review about the mold odor done in Feb 2022. Stay at your own risk.