Avoid this host like the plague!!! Could not even access our 37th floor room! A big yellow manufactured sign saying "NO ELEVATORS" greeted us upon our arrival. How is someone supposed to carry themselves and luggage up 37 flights of stairs??? Flabbergasted we started to reach out to Airbnb and other area hotels for a room. While doing so in front of the building we encountered many guests and residents who informed us that this has been an ongoing issue since 2017. Anytime there are high winds the elevators do not pass the wind test. They're forced to not use them. Airbnb got back to us and helped us the next morning after we had checked into a lesser hotel because everything else was full or over $300 per night. And now after looking at more reviews, I don't know why Airbnb doesn't shut him down!!! And then the nerve of this guy, called us and represented himself to be from Airbnb, saying they could not refund our money because in the description it highlights the elevator problem. however it also said in the event that both elevators are broken that we would be refunded. We did get a full refund from Airbnb and a voucher towards our next stay. So Airbnb did us right but this guy is a real piece of work!