I made a huge mistake and reserved for the wrong date which has never happened to me before. I messaged them pleading to work with me on it, even a reply like “sorry that happened to you” and after being ghosted for a day about it they took about $1000 and told me no. Check your dates cause these people are ruthless. I am a host myself and wouldn’t never communicate with someone who is obviously stressed about a situation in that way. Hope y’all have a great time with the money.