Scott was very prompt. We had a couple small hiccups needing some supplies, etc. but Scott got Housekeeping back to the room in short order. The set up was great - we had a group of 7 and everyone was very comfortable. Having the washer and dryer was a godsend. The kids LOVED the pools. They were so great - lots of fun features, fun lighting at night. Location was spot on - we were able to walk to a variety of restaurants and coffee shops, including a great Food Truck set up just 3 minutes away.
Parking was a breeze and Scott's directions in advance were a big help. Towels were also really easy and straightforward.
One note - Scott and his set up deserve the 5 stars we gave. But beware of the restaurant on property - the food was fine, but we found the service to be simply awful. It didn't match the rest of a great resort.