I emailed Heather and requested an early check in, she agreed. We drove 90 min r/ trip from our t.share to store our luggage and groceries before our tour 4 the day. when we got there the condo was in use Heather said it was an "oversight" when I said it was "a big oversight" she immediately got defensive, there was zero empathy from her. She texted later that day to say she would get us in at 4pm, then again to say 5:30 (30 mins after stndrd chck in) we arrived at 6:30 to find the cleaning lady still hard at work, she was overwhelmed and said the previous tenants had left a huge mess. Once settled in we looked at the bathroom and it was not clean at all, we immediately let Heather know and her reply was it would be cleaned at 1pm the following day. The location is ocean front, however the condo itself needs updating. Microwave did not work, towel ring fell off the wall, ac makes loud sound. 3 seperate times people parked in our spot! I did receive a $125 refund, hardly makes up for