UNIT/ROOM INFO: We've been to Waikiki countless times, this unit is in a great location in the heart of Waikiki!! Decor/style was modern/nice and clean. These types of buildings are old, rundown, & not the cleanest so the room was refreshing. Beach towels were small/child size, no travel/bathroom soaps or extra bath towels for a 4 night stay, just two provided. There was sand in the bed when we crawled in (we hadn't been to the beach that day, so it wasn't us), Gina was apologetic, stating that the sheets had indeed been washed. Super quick at responding. Thanks Gina! BUILDING INFO: Parking garage is gross/with dripping pipes. The security guard is quick to tow a vehicle, my husband was ill and ran up to the room before getting sick forgetting to put the parking pass back in the dash, within 20 minutes after he returned to the garage, the car was gone. According to the maintenance worker we talked to, security gets commission on tows made. The fire alarm went off twice at 4:00 AM, then they locked all but 2 floors of the staircase so you had to wait and cram in the elevator. Gina later wrote saying we could have a later check out, we'd already left. Overall our stay was great, but between the building issues, sadly, it put a damper on our experience.