Overall, this house was a fine stay, but, could use improvements. Would not rent again, mostly due to host interactions after check-in. Informing them of issues turned into a drama. We never asked for compensation, Holly offered it, then days later demanded the full amount if we were to stay in house. Unprofessional.
Pros:
-Host was extremely accommodating when we had to postpone our initial reservation last minute, due to a health issue in family, which resulted in death a week later. Without Holly’s flexibility in rebooking, we wouldn’t have been able to afford our trip as planned.
-Spacious home-worked very well for our family of 6
-Beds are *very* comfortable! Linens smelled clean and are very soft.
-Plenty of small things to do in Haiku-Pauwela, and nearby Haiku and Pa’ia. We spent many half days exploring, shopping, etc.
Cons:
-The entire home, but especially the kitchen, is in need of a deep clean, and lots of TLC. Host has said deep clean will be done after our checkout, but it was clear when cleaner came back in on our first day, that they are not thorough.
-Kitchen is stocked, but we found it is not with the useful items we would like. For example, there are countless small serving platters, bowls, etc., yet zero food storage containers, the three cutting knives were dull.
-I was told yard was great for families-it is not. When I brought this to Holly’s attention, her response was that things change in 6 months. 1) it is unlikely the issues developed in that time frame 2) then I expect to be informed the yard has changed so drastically. It is beautiful to look at from raised lanai.
-The garage room is not finished to the point of a comfortable bedroom. It is an open air space on the front, and quite musty inside. We felt a lot of guilt having our nanny stay in there.
-Entire home needs a dehumidifying system