Our stay at this condo got off to a rocky start…
The Good…
-location
-the furniture is nicer than in the photo
-TV’s are nice and have good cable
-Marta-the manager hired by the owner. We called her to notify her of our issues with the on-site manager, she was super helpful and great to work with. Answered early in the morning to hear my concerns.
-The beds are comfortable.
-The views and sea breeze are great.
The Bad…
-The property manager, the man who is the on-site manager, NOT the manager hired by the owner to manage the unit. We arrived and parked in the two hour visiter parking spot. We planned to go find our unit, read the house manual and find our actual parking spot. About five minutes after we arrived, we hear the bell ring. The manager is there, wanting to know why we didnt complete a form and tells us we have to re-park now. Infact, he will supervise us until we re-park. He takes my husband out of the unit and helps him park the car…
-In the email we got AFTER booking, it tells us not to run the AC excessively. That we shouldn't run it 24/7. Never have I been told when I can and cant use the AC in Hawaii. Interestingly, the AC is WiFi enabled and it was turned off a couple times in the afternoons during our stay. I suspect it was turned off remotely. We turned it back on since we were actually sitting in the condo.
-Bugs-the kitchen is full of tiny bugs. We also had two cock roaches visit us-but I think thats a normal Hawaiian thing.
-On the sixth day of our stay, the exit and entrance to the parking garage was closed with NO notice. We had to go through the parking garage against the large arrows, the wrong way to exit. There was NO notice the exit would be closed and why. This was three 90* angle right turns, in a huge car.
-The unit directly above is renovating, lots of construction noise.
-The unit does not provide the remote to open the back gate of the complex.
The Ugly…
-When you book this unit, it makes absolutely NO mention of the tiny parking spot, except to say, a spot is “included”…then about a month before our stay, we got an email advising us the parking spot is tiny and they advise us to rent a small car. Whelp…we wouldn’t have rented this unit if we knew the parking spot was tiny, we already rented a Suburban. With the rental car shortage, we couldnt switch without paying a HUGE fee. At the time I got this email, I would have paid a penally to cancel. And when I say this spot is tight, we had 4 inches on the left side of the car and 16 inches on the right side. This should have been mentionedd in the original listing and not swapped in later after we booked and faced loosing money to cancel.
I brought this up with Marta and she said it is on the initial listing, IT IS NOT. We ended up parking on the street and walking about 50% of the time.