Although the area in which we stayed was beautiful, direct access to the beach and ample amount of shops and things to do within town, Mary was unresponsive to our calls, texts, and dms. We had an issue with the ac and even though we were hardly at the condo throughout the day we reached out to Mary in hopes of resolving what we thought was a simple fix turned into countless failed encounters trying to reach her. Whether between me or my husband neither one of us received any sort of response. After four days we decided to reach out to AirBnB, whom also tried reaching Mary and still did not answer the case manager within the allotted time frame, helped us find another location for the rest of our stay on the island. After several hours she reached back out to us. As much as we loved our time on Kauai neither myself nor my husband would choose to stay here again.