I feel duped and saddened by some of the people I dealt with in this transaction. I believe the Evolve Vacation Rental is mostly responsible for not handling this rental in line with AirBnB protocol, and slow to nonexistent communication by the rental agency. My first red flag should have been that the owner could not communicate through the AirBnB system. Evolve Rental Agency representatives had posted the listing, were slow to respond to anything, and then passed off management of my stay to the owner (by giving them my contact information) - who again, insisted on using private numbers instead of communication through AirBnB. When we arrived I was lulled by the nice decor of the unit, the good location across the street from a nice beach. The condo complex itself is about a 2/3 star as it is a bit old, generally clean, but pretty noisy and dated. The biggest problem came on the last night when there was an invasion of bed bugs. I was up all night squishing bugs and scratching my welts from the bites. I spent the night taking pictures of the bugs and welts and searching on google on what was happening. It was awful! I cleaned the unit (as specified in the contract), packed and left as soon as I could. The owner was very communicative for the whole stay, until I requested a refund for the last night. I have not heard from him at all since, except to say he has been advised (by the rental agency) not to communicate with me. The property management company responded saying they will try and resolve the issue and it ”may take a few days or even longer”(they sure covered their backs with that open ended timeline, and I am sure they are waiting to see my review). It has been almost 2 weeks, and I have reached out to the property management company (through AirBnB) to no avail. I have learned my lesson and will only communicate with private owners through the AirBnB system. It compounds a problem when people choose to not communicate and negotiate over an unfortunate incident. The owners seemed like nice people, and I hope, for their sake as well as future renters they proceed more in line with valuing honest communication and established protocol, as well as a thorough eradication of those nasty bugs.