Although they had an emergency (which I understand)they should not have the place up as "available".I had to come to Hawaii last min so I booked while I was boarding my flight..it was "accepted" then when I was deplaning got a notification that it was "declined due to emergency" had to go through the hassle of waiting till next day(time difference)to get my bank situation situated.They tried contacting me but I was busy with a family emergency of my own. When I could finally reply back to messages there was a message sent to me that stated they would try again next day to help me.i wish I could leave a good review but I didn't have a real experience!