Olivia was always available by phone or text. She was gracious and very sweet to me and my daughters. Bottom line, her place was very spacious, comfortable and clean. I loved that she had a keurig machine stocked with coffee pods. Longs Drugs Store (CVS) was right next to lobby, so very convenient to pick up anything that you may have forgotten to pack or snacks to munch on. If you have business in downtown Honolulu then it is a prime find. If you're on family vacation with small children and not familiar with the island then Waikiki may be a better choice. Especially if you do not have a car and like to walk around in the evenings. Like anywhere else, Downtown is very busy during the weekday and pretty desolate after work hours and on weekends. This worked fine for me since I have family here and spent most days out of the area with my two teenage daughters. Having a secured parking area was a definite plus, unlike Waikiki where you usually pay upwards of $25 a night for parking that may or may not be available every night of your stay and I say that with experience. Overall, it was well worth the money spent. Much better than staying at a hotel. There even was a big, clean pool that me and my girls spent an afternoon, and unlike the pools in waikiki, we were the only ones there. For my situation, Olivia's place was perfect, and she was a very nice host.