I typically do not write reviews, but this has got to be the worst Airbnb experience I have ever had… my biggest complaint was how difficult it was to check in. The check-in instructions on the actual listing were completely wrong. The hosts bombard you with a ton of information everywhere that it is difficult to find what you actually need when you need it. Keep in mind, I screen shotted all the information on the page and it was 10+ images on my phone.
The directions to the place were nice and clear, but the checking instructions were awful. I was first given a set of instructions to go up a set of stairs to find my keys only to see nothing there. I then had to check my email because they said they’ll send a code for the lockbox. The email had no code and redirected me to the messages where I finally found the correct checking instructions for my specific unit. I entered the code in the first day and thought that’ll be the end of it.
The next day, I had the code on hand and tried to enter it in the door again since they kept boasting about their new keyless keypad. The code didn’t work and I couldn’t open the lockbox with the key either. I tried to call the hosts with the keypad that they suggested in the plethora of instructions but no answer. I called the phone number and they dodged the call. Keep in mind, I really need to use the restroom and it’s getting frustrating. I call again and finally get an answer and the host speaks to me like I’m an idiot. She repeats the same code I already have tried 10 times and was no help whatsoever. Eventually my boyfriend is able to pry the lockbox open with the original code, I guess my hands weren’t strong enough. Basically their keyless system doesn’t even work.
I’m getting a little frustrated at this point with the hosts but whatever. On the last day, they sent me check out instructions. I read them through but didnt see anything about trash so I sent one quick little question. Again, I was spoken down to and belittled.
Floyd immediately responds with “in the last reading message” which really means if you scroll all the way to the original message in this thread, not even the last message ever, I can find the information. Maybe if you don’t copy and paste all this inaccurate bullsh*t everywhere your guests would have better ease finding what they need. I don’t know how they can call themselves a mom and pop shop and literally BEG for 5 star reviews when you treat you guests poorly. Overall disgusted with their service. I wanted to leave as soon as possible.
The place overall isn’t that nice, but kind of expected at this point. I was grossed out due to the bugs everywhere. They advertise an in unit AC which is true but it’s only in the living room so you’re stuck with a loud fan when you try to sleep. The place itself doesn’t warrant a 2 star review but they service did. Never coming back here but will definitely be back in Maui.