We absolutely loved this house, the neighborhood, pool, private beach and general location on the island! The only issue was when the A/C downstairs stopped working. When we were there the heat index was above 100 most days so even with the upstairs working, the main living area of the house (family room, dining room, kitchen and laundry room) were stifling…when you walked from upstairs to down stairs, it was like walking into a sauna. We communicated the problem right away and someone was sent over quickly. He left saying it was fixed and that it would take awhile for the house to cool down, however it never did. The next day I communicated again and again someone was sent over that afternoon. He left saying it was fixed and that it would take awhile for the house to cool down, however again, it never did. I communicated the issue yet again and heard back the following morning. The response was that they couldn’t have a technician there until late in the day. I was super frustrated at this point, having spent three days without A/C. I expressed my dissatisfaction with their response but never received a return response. The next evening the A/C was fixed by an actual HVAC technician (the previous two time’s it was “fixed” by the community’s general handyman). I was never offered any recompense or discount or anything for our trouble which was surprising considering the amount we paid. Three days out of the six we rented, the house was unbearable which is such a shame because everything else about it we loved. I would have loved to leave a better review. Our issue is not with the house or the owners, but with the rental company, Paradise In Hawaii.