Aloha! I booked my stay a little last minute due to some scheduling conflicts. I would definitely recommend booking the refundable rate (due to travel and covid testing restrictions). I had to push everything back a day because I didn’t get my results back in time. Luckily they were very understanding and they were able to accommodate me. I checked in late but there is always someone at or near the desk and everyone was very nice. The room was perfect (although I really wanted to take a bath), bed was comfy, a/c was cold, WiFi, cable, Keurig, mini refrigerator and the balcony had a great view! This hotel is close to everything, there’s a convenience store down the block, the mall, restaurants/bars and the beach are really close. There’s a cafe/bar when you walk in and they have a swimming pool but I was so busy I didn’t get a chance to try it. Parking is free if you stay more than two days and definitely came in handy but space is limited. Traveling during a pandemic is definitely different but the Paniolo is doing everything to keep everyone safe. Their hospitality was amazing! Mahalo ♥️