So the resort is nice, it’s clean, it’s a very good location. Here is the major issue and I’m only writing this to possibly be helpful to anyone that is unaware of this and might need this info to help guide their decision in where they might rent.
I am someone that looks at location and view over price. I made my decision based more on the photos provided in their ad then any other reason for booking the place. It was the views in the photos that sold me on choosing to stay here.
The problem is this. The photos in the ad are most likely not the unit you are getting. The high wood ceilings, the view of Hanalei Bay, the sunsets, that’s not what we got. We got the back units furtherest removed from the views, back behind the maintenance area, with no views, low ceilings and poor light. When I immediately questioned this with management I got this verbal reply, “sorry we are 100% booked and we save all the better units for our timeshare guests”, and this beauty, “you need to read the fine print on Airbnb that says there is no guarantee of unit pictured”. Oh really? How can anyone say that to anyone else knowing if they were in my shoes that’s the last thing they want to hear. It’s like saying “hey we know we scammed you with those gorgeous photos and had no intention of giving you that unit, but it’s your fault for trusting us, you should have read the fine print”.
So I hope this helps. Again not attempting to trash the resort, it’s actually nice, and if you do not care about views, or light or high ceilings, or what you actually get, then go ahead and book. Just be aware to read the fine print as they say. Personally I think they shouldn’t mislead anyone by only using the best photos they can of the best unit you aren’t getting. That’s my only complaint. Major for me, possibly minor for others.