Overall, we had a great time in the waterfall house--the view is simply spectacular. The home is located in a gated community in Keauhou so privacy and security are not an issue. The decor is a bit outdated, but the owners had gotten new outdoor furniture which was great. The kitchen does have updated appliances, as does the laundry room. We were a bit disappointed in the cleanliness of the house, though. The screen doors were very dirty, as was the indoor pond. The closet with the hot water heater was left open with disorganized stuff exposed. Also, it was difficult to figure out the lighting (so many switches!), hot tub, and other amenities. A written guide would have helped.
We did have some communication issues--before arrival I had specifically asked if there was an iron/ironing board in the home. They said there would be, but there was no iron to be found. The property manager contacted the house cleaner who promptly brought me one, which was nice. We'd asked for the pool guy to meet us upon arrival to walk us through the hot tub/pool features. He arrived several hours late (island time, I guess) and did ultimately show us how to work the hot tub (it takes about an hour to heat to max temp, which was annoying). The pool is not heated, which was a bummer. The pool guy said he hadn't gotten around to fixing that yet. Additionally, the fire pit was out of propane, and the grill was on its very last little bit. The pool guy said he'd bring 2 new tanks, but never did. The laundry room was almost out of detergent, so we had to ration a lot when washing clothes.
I know the new owners (a rental property firm based in Utah) just recently bought this house, so they are slow to get it completely up to speed. Hopefully this helps them move things along.