I've stayed in more than 30 AirBnBs over multiple years and this was the most frustrating and disappointing airbnb I've ever stayed in.
The description of the unit is deceptive and untruthful. 90+% of the resort this unit is located within has beachfront access directly. This unit requires a walk through multiple parking lots past multiple dumpsters to get to the beach access.
The description and comms from the manager do clearly indicate that this unit doesn't have access to the laundry facilities or numerous other resort amenities. What they fail to communicate is that *only* this unit lacks access to those facilities and amenities because the owners have decided to use a third party management company instead of the resort's management.
The description and location provide a confusing address for check-in and confusing instructions on where to go, where to park, and where to find the unit because they do not include the unit number. This is clearly because they don't want you to know the unit is surrounded by parking lots and dumpsters until you've already arrived. The management did not answer the phone when we called to clarify where to find the unit and check-in despite trying them multiple times. They called me back *the next day* to see how my stay was going. Clearly it wasn't going well and the last thing I wanted was to be bothered by them.
Furthermore, after speaking with other neighboring vacationers, I learned that this unit cost almost double what the surrounding and nearly identical units cost, yet delivers less value.
I feel cheated, scammed, and ripped off.
Normally I would expect AirBnB's guest guarantee to help resolve this issue since the location of the unit was misrepresented. Unfortunately they were unresponsive for multiple days then told me it's not covered because the description doesn't say that the unit ISN'T surrounded by parking lots and dumpsters, which is obviously ludicrous.
I wouldn't make such a big fuss about it except that we're traveling with a baby and expected to be able to enjoy the amenities and sit out on the resort's lawn overlooking the beach while he was asleep. Unfortunately, because of the deceptive description we did not bring the right baby monitor to be able to monitor him from so far away.
I will never stay with this host again or in this listing and I would strongly recommend you do not stay there either. You will feel ripped off, because you will be ripped off.