Hing was very communicative. It did however, felt very transactional. There was no warmth in communication. The apartment is a small studio on the outskirts of Waikiki. The apartment had a small kitchen, but no pans, cutting board and the dishes in the cupboard were dirty. The cleaning person did come to the apartment 15 minutes before the official check out time. In addition, it is expected for us to throw out the trash in the apartment even if it was not full. I'm not sure why that is the case if there is a cleaning fee. It's rare for me to call this out, but this is a situation where staying at a hotel in Waikiki would have been a better option. Overall, it was not a good fit for us.