BE FOREWARNED - I'm sure people have had good experiences staying at this property, but we did not. Our reservations was secured months in advance and our hosts were informed well in advance of our late arrival. On arrival at 1 am we entered our door code and found there were already occupants in our suite. We attempted to contact our host via the two phone numbers provided. The first number - directly to the host - was not accurate and I spoke with a very agitated male who informed me that he has been trying for about a year to have this number disassociated from him, as he has nothing to do with this Airbnb. The second number was not related to the host and was for the property management. We eventually received a call back from this number and was informed that he is unable to assist us with the fact the wrong guests had checked into our suite.
The occupants of our suite were very apologetic, and informed us that they had 2 reservations at this property, under different hosts, and had accidentally checked into our suite. They had called the host when their door code did not work. The host did not verify their reservation, and simply gave them the code for our suite. The occupants of our suite worked with us and were able to eventually get us into their suite that they had booked. This was not ideal, as there are risks with damage deposits, etc. This suite was also not under the same Airbnb host, and a different company entirely.
I finally spoke with the host of this Airbnb at around 10 am the next morning. She was very flippant regarding our whole ordeal, and told me that it was resolved with us staying in another suite. I told her that was not ideal and that we were outside and scrambling for a place to stay until 4 am the night before. I requested at that point we be issued a refund. The host immediately became quite rude and told me that would not be occurring and eventually hung up. Within about ten minutes, she called back and stated she would issue a one night refund. As of today, that refund has still not been issued. Any attempts to contact the host have been unsuccessful.