It started out a mess with confusing directions missing items and broken electrical outlets that caused tv to turn on and off also an unusable pool. When I finally reached someone by email things started to be resolved. It was very difficult though because I had to sit and wait for email responses back and forth. The whole thing felt a little cold with no human contact. Some issues were resolved except the convience of pool wasn't available a complex till our last day. Other than that the place was nice and well kept.