3 star only for poor responsiveness with requests and requiring follow up and still not being able to resolve the issue.
5 of us stayed here for 5 nights for Honolulu marathon event. Location was close to the finish line which was perfect. The unit is on the 37th floor with perfect view of the mountain.
The unit itself is clean but requires some attention which I mentioned in my message with the host but were not resolved.
First was the tension on the door hinge for self closing. It was too hard and difficult to open from inside with one hand. Not resolved.
2nd issue was the toilet sink which was draining very slowly and leaves the residue on the sink. Not resolved.
3rd was the tea kettle that was old and rusty on the inside. Was replaced with a used one in similar condition.
We were able to get fresh set of towels, coffee and creamer, toiletries on our third day but didn't pick up used towels til I called the following day. It's an open plan area and not for noise sensitive people.