First the good stuff - great location, good enough room, clean and habitable and reasonable as Waikiki can be. Cleaning ladies are so so so lovely. Now the tricky stuff. I’ve never given a poor review before but I found the communication from Mark to be really poor and impersonal. First I needed help with the OpenKey App they use because I wasn’t originally travelling with international roaming (only there 3 nights.) Lack of personal help from him and late night arrival meant I HAD to add international roaming because there was no alternative option to cater for me. So $. Second I wanted to extend my stay by a night. This is a “hotel” and on their website there was lots of availability but I could not extend my stay because it needed to be done through the app and despite showing availability it wouldn’t extend. I tried and tried to get help so I could stay the extra night, even in a different room, but only got generic replies regarding using the app. Finally had to book elsewhere and pay additional cleaning fees. $$. Lucky for me the next air bnb host was SUPER helpful and allowed me to store a bag early so I could enjoy my last day. So ….I was very out of pocket.