Brian is the man ! We appreciate the prompt attention, and his customer service in general he kindly came to deliver some hangers and took the time to show me the amenities. The location of this place is amazing you are in Waikiki but close to Ala Moana, there are shops in the building and abc corner stores close by. I did my hair in the Soho salon at the Ilikai a my nails across the street, buses are just downstairs, we where there from December 20 to January 5th very busy times car rentals where not available until January 1st so the buses help a lot. Thank you Brian for being kind and accommodating.