We were welcomed, although we had to ask a couple times for things to be replaced at the cabana, such as sheets for air mattress and a 4th beach towel. Steve was prompt and kind in his delivery. I did notice feeling as if I was bothering him when he told me I was supposed to notify cleaning staff before using the air mattress so they can properly accommodate for sheets. I read the "house manual" several times and did not see that noted. I would recommend printing the rules before arrival so you can be clear about proper processes and codes at Puamana gated community. Several items in the kitchen were dirty and there was only 2 small pans to use. My husband did not enjoy or appreciate the constant loud traffic noise that was not noted in description. That was the biggest bummer for us overall.