The good:
The property had amazing location right on Lagoon 2, the suite was very spacious and was as advertised, with great swimming pool, facilities. The staff at the Beach Villas (do not work for AvantStay) was super nice. I think it was generally good value for the property. The communication leading up to the stay was very proactive and got us all excited to stay here, and made me feel at ease for such a big trip for our family (first big trip with kids and parents in 3+ years)
However there are a few issues with our stay particularly I think worth calling out, not deal breakers and probably won't prevent us staying another time, but just hope this is resolved.
1. Communication break down and lack of local support during check in - we repeatedly confirmed with agents that there will be a tri-fold bed (not just a blow up mattress or pack and play), but showed up to only pack and play. There was no local support the night of check in. There should be someone on call locally to help guests check in in case there are any issues. It was a stressful first night trying to settle in with very young child transitioning into a big bed.
2. Property should be checked for functionality. One light bulb was bad over kitchen island which we fixed. The bathtub in hallway bathroom was not draining, we tried to clean up, but had to have some one come out, and even then still drained slowly. This could be checked prior to next guests checking in.
3. Wifi is pretty much non existent from bedrooms. Should add an extender.
4. There was paint work done, there should have been a heads up, so we keep blinds closed during time of work. We had our blinds open to suddenly find painters outside on balcony, could have been a very embarrassing moment.