Darlene was great and checks up on how we were doing. The best part of this place is the ocean view and the amazing sunset. The place was flawless and clean. Love the amenities provided, towels, coolers, wave boards, and all the kitchen items for our cooking. Soaps and shampoos were provided as well. We didn't use the pool, since we were busy doing other excursions. However, the pool area is right below our balcony and gets pretty loud, but we didn't mind it.