I hate giving bad reviews but Hawaii Vacation’s place ruined a perfect vacation. As a family we were excited to get back in Hawaii. The location was perfect and the view from our room 1938 was incredible. Everything was going great until our second day.
When we took a shower the glass shower door was getting stuck. I didn’t thinking nothing of it. Until my 15 year old took a shower. He called me because the door got stuck again. I loosened it and I thought it was ok,until we heard glass shattered. We ran straight to the bathroom and on off the glass door broke while he was closing it. My son cuts his hand because of the broken glass. Broken glass was everywhere. I called the number right away. No answered. I left a message in there voicemail. I also left a message in Airbnb. We waited for someone to call,we didn’t get any phone call back. The entire weekend we were showering by the beach. The entire weekend no call or message from the host. So Monday morning I cleaned all the broken glass from the bathroom. It was dangerous without the proper equipment like gloves or proper footwear. I cleaned it the best i can for us to use the shower. It was a terrible experience. I check at the other glass door and seems like the top clamp that’s holding the glass was also loose. We didn’t touch it. We carefully took a shower without touching the glass.
Monday afternoon comes and i called them again. Someone finally answered. Someone came right away to check the damage. He lied about not getting any messages from me. On his phone or the Airbnb app. He didn’t want to hear what trouble we’ve been through just to shower. All he cares about how much the damage going to cost us. What a terrible host. And of course his maintenance guys is going to say its our fault and the door wasn’t faulty. Only one of the shower door broke, but they replaced both, because it was obvious that the other one was also faulty. He saw the towel holder was coming off the wall and he also charged us for that.
What a nightmare experience while on vacation. It could’ve been prevented by maintaining the property properly. They didn’t answer our messages until I paid for the damages. The total cost of the damages was $220. My family and i still had a good time.