Out of state host is difficult to get in contact with. Room was not ready and the host attempted to arrange for a cleaner close to midnight. Not successful and therefore had to book a separate reservation through the resort (similar in price… for future reference, I recommend going through a resort rather than Airbnb bc the daily rate plus a cleaning fee is equivalent to what resorts charge).
Host stated in writing I would receive a refund but later retracted after Airbnb support reached out. Airbnb support suggested using Airbnb resolutions to request a refund. Host declined after 72 hours.
When reaching out to the front desk of the resort, they stated they had no reservations under my name. They were familiar with the host and disclosed she was out of state in case of her not being responsive. The room I inquired about was not clean. They sent someone to the specified room for verification who returned and stated it was not clean or ready.