Charlie was very easy to work with. In fact, one of the best; very good communication skills and quick response time.
No doubt this is managed by a third party, not the Banyan Condo building nor an owner. So, there will be limited assistance at the front desk. Nevertheless the front desk folks are very helpful and professional.
As for the condo, it lacked in any character. It resembled a plain simple hospital room more than vacation lodging; no side tables, lacked decor, no books, etc. Neither TV seemed to work. Didn’t want to watch TV, so no big deal. To check local weather would have been nice.
Some of the simple niceties that staying at a “real” Airbnb are missing here. The unit is right opposite the elevators resulting in lots of noise. It’s on the 8th floor just above the swimming pool, more noise. Good thing, if an evacuation is necessary, it’s easy to get out and back in. Take the stairs!
Charlie is not the owner, maybe an employee of a property management company. The property is not “lived in” and it shows.
The sliding door to the lanai was impossible for my wife to open. I could do, but took effort. Pocket door between bed and living room was in disrepair and awkward. The windows in the bedroom were dirty and not functioning well. Curtains looked old and difficult to maneuver.
The good… appliances are newer. Kitchen had the basics for cooking, but sparse. Nothing special.
I wouldn’t recommend this place to a friend. Nor would I stay here again. There are far nicer places to stay in Waikiki, even at the same Banyan condo building, which I did. The other unit I stayed had everything this place lacked