Robert was always very responsive to our messages. We arrived on site and checked in easily. Place looked great except the outside had spiders everywhere. I didn't care all too much but my girlfriend was freaking out as she is terrified of them. I figured there wouldn't be any in the home but there were and my girlfriend kept pointing them out. There was also no AC so it was very hot. We didn't end up staying with Robert and I did ask for a refund due to the spiders and no AC but he declined. I guess you should always read a listing in FULL as you may realize a lot of places in Hawaii, a TROPICAL climate, don't have AC units.