I do not think our experience at this property was typical, since the owner (who usually lives in the adjacent home) was out of town, as was his regular cleaner. Without local support, Levi tried his best to manage the issues we had to the best of his ability, but it was a struggle for all of us; Levi did what he could during our 4-night stay.
Some items you might find helpful:
1. You should really like dogs. We are dog-neutral people, but without the owner at home, the dogs didn't like my husband at all and it was an issue. I'm sure with treats and a quick OK from Levi, it would have been fine. Also, there are 2 dogs now, not just 1. They only bark when there is something to bark at, so that was not an issue.
2. This is a downstairs unit, with other guests in a rental upstairs. This was not mentioned in the listing when we booked (hopefully it is now). The insulation was not sufficient for this set-up in our opinion. Light walking and TV noise were easily transmitted down to us (but no noise from their toilet or shower or washing machine).
3. As is true in all areas of the island away from the coastline itself, there are a lot of coqui frogs. Everywhere we stayed, they were abundant and they call all night long. Something we did NOT consider when we booked here is that without AC, you simply must keep the windows open at night to stay cool... so if you are a light sleeper, consider this seriously. We measured 60 dB from the bed at night. MANY people love the singing frogs (I do actually!) but it is something you should know.
4. The furnishings were outstanding -- very comfortable couch, bed, great countertops and aesthetic. Overall beautiful property, great hot tub, exactly as pictured and described.
5. Location was great -- about 25 minutes from Hilo. We loved getting out of town and staying in this residential area.
And again I want to emphasize how great Levi's communication was.
Hope that was helpful.