The good: lovely, spacious condo. The location was ideal and amenities were great.
The disappointing: 1) Roach problem: I didn’t expect to find a huge, dead cockroach under the bed. I understand that it’s an island and there are bound to be pests but finding this dead, winged roach made me feel uneasy about the cleanliness of the condo. I started to notice that the place was not as clean as other condos we’ve stayed in. They must be so busy trying to get paying guests in and out that they overlook thorough cleaning (or don’t pay their staff enough? I don’t know!) There were several roach baits in the different rooms which made me feel like there was/is perhaps an infestation. It really put a damper on our excitement about the “nice” condo. I messaged vacasa and they sent someone to bring a box full of more roach baits. I have young children who crawl around and play on the carpet so I just didn’t feel good about scattering little roach motels everywhere OR having them play on the floor.
2) non flushing downstairs toilet. The toilet didn’t flush so I messaged vacasa. They did respond within an hour and said “we apologize for any inconvenience” but then it was a hassle as they were calling trying to schedule a time to come fix it. They ended up knocking on the door just as I was arriving from the beach and was planning to give my kids a bath but I couldn’t because they were working on the toilet. I wished I hadn’t mentioned the toilet because it felt more inconvenient to have them come fix it AND I was more concerned about the roaches. There was no follow up from vacasa- it feels so much more impersonal because it’s a company instead of a person you’re renting from. They definitely didn’t offer explanations or a discounted price.
To be clear, it’s a beautiful condo and you’re in Hawaii so it’s a dream AND they did fix the toilet so this is nothing against the wonderful hardworking folks who have to clean and do the fixing. I DO feel the company itself is impersonal, didn’t do a good of accommodating or compensating us and making us feel at ease.
Perhaps they can invest in fumigation so other guests won’t have to spend their Hawaiian vacation sleeping alongside large roaches.