GREAT REMODEL, UNFAIR MANAGEMENT! ASK ABOUT HIDDEN FEES
Cost of stay: $2000+ (a fair price for 4 nights)
Hidden fees: $720 (Rob requested after the stay, terrible review sent if not paid)
Insurance: $ ? (requested external to Airbnb by Rob prior to stay)
The location is great, the space was clean, the location amazing; the owners Bill and his wife have done a great job fixing up an old place for use to enjoy Maui! The stay was pleasant... until Rob from the management company requested a surprise fee for maintenance. The exact details of the complaint are listed here and Rob can verify:
- water stain on the wood table (5min to restain)
- stain on the bedsheet (30 min to wash)
- closet door moved off the roller tracks (5min to unscrew tracks, then reposition closet)
- paint peeled away from bed/closet frame (5 min to touch up paint)
Time and Material for this would cost $100-$200 if the fix was a high priority. Can you imagine the disappointment when I received a request for 5x that ($720) from Rob, followed by a negative review? The lack of accountability was pushed to the customer and I ended my trip on a disappointing note.
If you have children or company over, beware of the high costs for arguably minor maintenance touch ups. Do you want to be surprised with a high bill or a negative review?
Before staying here, make sure to ask Rob from Hawaii Life Vacations about hidden fees! He will try to direct you away from the Airbnb site to purchase an add-on insurance prior to staying - read the fine print and be careful of hidden fees.