Despite the lovely property there were several problems with our stay that were not acceptable. The biggest problem was that the property manager was not prepared to handle problems or was not willing to deal with them in a timely manner. We came home to the power being out, which we realized that also meant that there was no running water (since it is all brought in by a pump), and though the phone line was working, it could not be used since the only home phone was a cordless phone, which thus requires electricity. (The owner had informed us that the house did not have any cell service) If the property manager had greeted us with "I'll call the power utility and let you know when they think power will be restored" we would have just chalked it up to something we need to deal with, but instead we were just greeted with a response that told us that she was not ready for this and she just hoped that we would be fine with however long this took and that she would bring us water to flush the toilet. They did say that they would bring a old style land phone that doesn't need power. The power was restored a few hours later, but the old style land phone was never delivered, meaning that we would have to drive into town if the power went out again (and would have no means of communicating if the power went out. Also, we contacted the property manager about a problem one morning and they said that they would not be able to address it till 2 days later since they were on the Kona side of the island.