From the time of booking through the course of our stay, Shannon's communication was prompt, clear, and thorough. Shannon even provided detailed information on nearby restaurants, activities, shops, and grocery stores, which was very helpful, as my husband and I traveled all the way from Maryland and like to plan things ahead of time! The pictures provided are accurate with the decor and layout of the condo. Previous reviewers mentioned not having an extra air conditioner in the living room/kitchen area, which is true. However, we found air could be circulated by opening the sliding doors to the lanai and front door to the condo, as well as turning on the ceiling fans in the living room/kitchen area and lanai, which made things quite comfortable (and we were there in mid-September, which is one of the hottest, driest times of the year in Hawaii). There is an air conditioning unit in the bedroom. The beach is like a 5 minute walk from the condo; however, the helicopter pad is directly across the fairway in the backyard. Good news is the helicopter runs only certain days and times, bad news is if you're in the living room/kitchen area or lanai, you can definitely hear the noise. We felt very safe during our week-long stay, as the condominium complex is gated and each unit has its own designated parking spot.