Mark is very responsive if you need to call him! We had no internet service for the days prior to checking in so we had to call him and ask a couple of questions about check-in, and he answered right away! The space was exactly what we needed while we explored Puna! It’s located in a great spot between Hilo and Puna, and close to the trail head for shipman’s Cove. The space was clean and the bathroom was spacious! We didn’t even need to use the AC since the weather was so mild at night. The neighborhood was safe and quiet, too! Thank you, Mark!