I wasn't going to leave a review as I had hoped the issues had been resolved. On arrival we honestly couldn't get the AC or the TV to work. It wasn't huge but expectations were that's what was available and AC is especially important in Hawaii. After contracting Airbnb we were given a small refund and although not happy it wasn't worth pursuing and we were just going to leave it at that.
But then Jody contacted us accused us of scamming her and started a claim with Airbnb. Running an Airbnb from far way with no way to help your guests if they have challenge and then accusing them without being able to be there personally to address the situation is just bad business. The obligation and definition of host is to give your guests at least the advertised experience and meet expectations. That did not happen here and then to accuse your guests of fraud without even being present to address concerns fails on all accounts.