The staff at the house were great, very friendly and helpful. The house is also kept very clean, including the bathrooms. The room was large and had everything that I needed. If noise is a concern for you, the walls are a bit thin so if you have a noisy neighbor you will hear noise. Also, sometimes (if all the rooms are booked) getting a turn in the shower may takes a while since there is only one. The location is handy, less than 10 minuets to downtown Hilo or some great beaches for snorkeling.