Mea was very helpful throughout our stay. It was easy to contact her and she would often rely within an hour. Unfortunately the days we stayed there were constructions/ lawn mowing/ garbage trucks around 6am every morning (which was not mentioned when we booked). This has definitely been the biggest downfall during our stay as we were restless over the night. There are some areas of the apartment where it didn't work such as wardrobe doors, lights, windows and curtains that does not fully shut. The location is good, relatively close to everything. The actual Waikiki beach you want to go to however is a 15min walk (the one outside Hilton)