We booked this property day of (I would imagine it would be ready since it’s listed)
when the booking was confirmed with Vacasa Hawaii and there where no entry details sent to us even after paying. Only the address was sent.
This is what happened to us:
we go to the New property around 8pm and we are locked out with no clear instructions on how to enter the property we paid for. I looked over the booking to see if there was something I missed but there was nothing. I attempted to contact the host there was no answer from host I attempted to call the host there was no way to call the host. We tried to get into our unit for at least an hour on our own. At this point our infant 5 month old exhausted from a 8 hour flight was crying uncontrollably it was very cold and windy outside ( there was a wind storm this day) and we we’re starting to really lose all patience I had to call Airbnb at 9:09pm.
I spoke with Dinesh who helped also contact the host to get the proper entry instructions we finally received the entry instructions at 940pm!
When we get inside the unit there was no blanket for the pull out couch my mother in-law had to sleep under a sheet, watery dish soap (like they were stretching out dish soap rather than buying a fresh one) the iron didn’t heat up and the fridge has some weird black and yellow mold markings going down the side the fridge was dated and old. Also there were some speckle patches on the wall in the bedroom we weren’t very happy with this place but we’re
trying to make the best out of a Ruff start. This was a total let down as a loyal customer of Airbnb. The host sent the entry details from a different email account at 1257am. They never sent it accordingly after our money was taken right away at 7:40pm for the booking. No I am not satisfied with this property this was really disappointing. And really scary now that I have an infant I travel with there was no security for us.
The location is awesome and the view is beautiful but other than that this place is really mediocre.