We'll skip the usual niceties that others have listed below as they are all true, and get right to the most important part - the fantastic support we received. We had an after-hours emergency plumbing issue and within an hour of reporting it there was staff in-house to deal with it. Further, when it turned out to be bigger than the in-house team could manage, they had a plumber onsite within an hour!
This is made especially remarkable by the fact that the IronMan competition was to be held the next day and all the roads to the resort would have been closed, so without the quick response of the management team, it could have been 2 days before the problem was resolved. This is OUTSTANDING service and we couldn't be more impressed. Mahalo!