The location, initial communication, & set-up was satisfying. Unfortunately, we had to bring to the host's attention the lack of cleanliness, upkeep, and overall condition of the condo. It was quite a surprise and a disappointment that we had to spend much time generally cleaning the place. We could not eat or cook in the kitchen until we scrubbed the counters & floors. The toilet, which is located in the shower was moldy with a very dirty shower curtain, not what one would expect on a long awaited family holiday in Hawaii. We contact the manager, but did not receive a courtesy reply. In addition, this trip was for our daughter's 21st birthday & unfortunately, she suffered from an infestation of bed bugs in the bedding, which required significant time & effort to wash all the bedding, pillows & clothing, & required continued fumigation of our suitcases & clothing upon arriving at home. Prior to leaving we informed, the host, Trish, about our experience and unfortunately, she denied that anything could have occurred & no one else had complained and alluded that we were making false claims. After thinking we had good communication, we did not expect such a response. At the very least, she could have reimbursed us our cleaning fee. We feel really sad that our daughter had to endure such discomfort on this special birthday occasion. We have never had to give a review such as this, but hopefully, it will prevent other guests from having a similar experience.