I rarely ever leave negative reviews, especially for places on Hawai'i island, as I am local to here. I stayed here for two nights as a staycation with my husband to celebrate our anniversary. Communication + check in was easy, location next to beach and cafe/bar was great, and I actually really like the room, it was cute and had a sort of "cruise ship" vibe due to the wood paneling. Like others have written in their reviews, it is outdated and has obvious wear and tear, but I found it charming and clean. (Heads up - the room does overlook the pool, which is not shown in the photos of the view.) The reason, however, for my low review is that the building had a severe problem with rats in the roof. My husband and I couldn't sleep at all due to the crazy loud activity from the rats scrambling around overhead. Since I am local to the island I am well versed in how hard it can be to get rid of our jungle rats, which are not necessarily a measure of how clean something is - it just happens. So we weren't so much grossed out, and were actually laughing for a while about how crazy loud there were, but eventually we became frustrated we couldn't sleep at the hotel we paid for. When I wrote management to let them know, the response was "we will let pest control know, if just you can't handle it maybe we can look for another place." Ultimately we could not find another place as it was a holiday weekend, but the response was off-putting and not a great customer service experience. It would have been nice if the response was more apologetic, if measures were immediately taken to try and find another place, if a discount was given, basically any other response than "if you just cant handle it." Customer service goes a long way, and this was a bummer.