BEWARE: THIS PLACE IS A NIGHTMARE, BUT WAIT ITS ALSO NONREFUNDABLE !!!!! after booking a room, my wife and I were not given the unit number, code for lock box or pass code for access into the apartment through the app. We had to call their hotline that took about 15 minutes to get a hold of a representative, that was not well informed on how the layout of the building was, causing us to roam aimlessly in search of the unit, lockbox and parking spot that we needed to station our vehicle to avoid getting towed (BHL parking spots). On top of that we need to display a parking permit that was supposed to be accessible from inside the apartment. We searched through drawers, cabinets and tabletops for this phanton permit, was never found and recieved a ticket warning from the parking lot security. Let me also add, the designated parking area that is supposed to be available for guest, was fully booked. All in all, I was on the phone for 46 minutes, as my wife texted their "faster response" text feature at (844) 961-5200 and only got basic replies and then no response at all. We were left to figure out location, unit, access to the unit, parking situation in a sketchy location, to only find out after booking that we cannot be refunded, I ABSOLUTELY do NOT recommend this management, their lack of customer care is cunning and almost non existent.
ROOM: Inside of the room was pretty clean except for the fact that there was a bunch of sand, if not piles accumulated around the bed. My wife and I had to move the bed to clean around it. Also, expect to be provided the bare minimum for living essentials and a non working water filter system. There was also no extra bedsheets, and the pillow cases had stains on them so we ended having to wash all the bedding before going to sleep the first night. For the pricey clean up charge and booking, you would expect the room to be thoroughly clean and equipped. Other than that the rest of the place was pretty clean, at least that.