The Castle staff were polite, helpful and nice. The condo is in need of significant repairs and cleaning. The bathroom and shower had significant amounts of hair on the floor and on the toilet. The toilet seat is broken at the hinge and slips sideways when you sit. three of the bath towels had large orange stains. When we turned back the comforter to go to bed there was a sand all over (I have photos) the sheets. the screws for the pantry door hinges have pulled out of the door (not uncommon for hollow core doors) so you can't close the kitchen pantry door. The front door sticks so bad I had to shoulder it open and slam it closed and the door sweep strip on the bottom of the door has come loose. BUT, the toaster, and coffee maker work great the view is outstanding.