Lei Hawaii sent us several emails stating they were available 24/7. Said only to contact through Airbnb. No one ever responded. We needed sheets for third person who was sleeping on Futon. Futon was hard as rocks. My daughter slept with one blanket. No one answered my requests for sheets. There were not enough towels for bathing and pool. Air conditioner is barely in the wall. Bands on next block was very noisy every night.