Well kept simple, clean upstairs apartment. There are tenants on the lower floor which were noisy at times. Also felt that our noise more than likely transfered to their living areas too. Didn't have use of hot water for a day as there is an outside switch that's was turned off. All in all it was a good experience. The host was quick to respond when issues came up or for general questions. Checkin could have been a bit better. The support we got from airbnb was terrible. They ended up canceling our reservation without even asking. Overall I'd give be place 4 of 5 stars for review. Airbnb support wouldn't even rate a single star. Cancels a reservation in Hawaii. Who does that?