The majority of our stay was wonderful, but one specific component was unacceptable and extremely disappointing.
We flew to Kauai on Christmas. Like many airlines, we had a huge delay and got in 6 hours late. I kept in contact via email about this delay, and they reassured me that the security guard would be able to check us in and thanked me for the heads up.
However...the property management company (Garden Island) NEVER sent Plantation Hale (the property) our reservation info, and since we were staying in a private unit, the security guard told us it would be illegal for her to let us inside. Again, this is 11pm on Christmas Day. After 20 hours of travel. All #'s going to voicemail. With no car and nowhere else to stay.
After a lot of crying and the guard finding a 3rd party phone # available, we were allowed into our room at Midnight. She's my hero. I truly hope this never happens to anyone else and suggest contacting Plantation Hale separately for your reservation.