We had a fantastic family vacation at this unit in Kaanapali Beach Resort. Bethany was a great host, she responded to my messages in seconds and went the extra mile to make sure we are taken care of. The resort surprised us with superior SMS concierge service - you text what you need to the provided number and they deliver it promptly and follow up on each request. This is probably the best idea resorts could ever come up with and it made our stay so much more comfortable! Bellmen packed our groceries and delivered them along with the luggage to our room promptly.
If you are a family of four and are worried that the sofa bed won't be suited for two people - don't worry. The mattress is big and comfortable, even for two grown kids or adults. The resort also provides you with extra sheets and blankets, if needed. The unit is very spacious and has everything you need - a fully equipped kitchenette with a toaster, cookware, and lots of dishes/glasses.
On the downside, the hotel is going through reconstruction of the beach area, and having no direct access to the beach is a huge inconvenience, guests have to get dressed and go through the lobby to access the beach area. Also, wi-fi wasn't working well.
I highly recommend booking Kaanapali Beach Resort with Bethany! For the most part, this place exceeded my expectations.