Check-in was done in person and the host had limited availability to meet us on the day of our check-in. We had prior appointments scheduled that we had to rush for after our key exchange. If you have prior plans on the day of check-in, schedule your check-in meeting time with the host earlier.
They state that they have multiple units and you do not know which unit you will stay in until the day of your check-in. Our unit was not accurate to any of the photos that were posted when we booked our stay. The unit we stayed in was not modern or well kept as described in the listing or the photos. Our unit was on one of the higher floors (33rd) and parking was on the 9th floor, so you will have to drive up to the 9th floor for parking.
Some of the amenities were broken and literally fell apart causing loud noises during the day of our check-in and all of these inaccuracies made us uncomfortable with our stay. When we notified the host of the following, they were reluctant to believe that the unit had these issues and stated that these issues were not there prior to our check-in. They were not concerned that we were uncomfortable with our stay, stating that the units were different as stated in the description and accusing us of causing the issues. They did offer to send maintenance to fix the issues, but we had to physically be there for the maintenance to enter the building and the unit.
We left opening the case with Airbnb and booked a last minute hotel.
If you are planning on booking this stay, we advise you to read the other listings’ reviews as the unit you may be staying may not be as described in the listing.