We booked this place for our first trip to HNL and although we will book here again, we will never book through this Airbnb host again. The hotel is beautiful and conveniently located, the room is spacious, staff is attentive. Unfortunately, the first night we got to hawaii, we arrived around 10PM. When we went to check in with the door code, it was incorrect. Tried contacting management and host but no answer. Airbnb tried contacting them multiple times as well. We went down and got hotel management who then got the security guard to come up with the master key to open the hotel room for us. Well, that key didn't work. Now you can imagine how stressful this is being that we had all our luggage, we were tired from the flight, and now had to deal with this. Eventually, there was nothing we could, Airbnb advised us to book another room and pay out of pocket and we would get refunded for this night while we wait for the host to respond. We had no other choice. I paid for a room at a higher price just so we can finally get to bed. This greatly impacted out schedule for vacation as we had a full day of stuff planned the next day but we had to cancel to deal with finding another accommodation. In the meantime, I had to look for other airbnbs for the AM just in case this host did not respond. The next morning, I hadn't heard back so we went with another host and cancelled the rest of the booking. We were later told by management, they had changed the codes recently but failed to let us know and that we would need to rebook since I had cancelled the rest of my booking.
I feel like, if you're an Airbnb host, check-in instructions should have been updated immediately whenever codes change, and if the master key doesn't work, the lock should be replaced immediately. This was an issue that could have definitely been avoided.