We didn’t have a chance to meet Joanne. Everything at the property is worked out through the front desk. We had issues with the AC the first day but we were able to sort it out. We had an issue registering as the front desk was understaffed and could not complete the registration the morning after we got in. The place is clean and has all the amenities necessary for a longer stay. It seems like a great location for people traveling with children. Be aware that the apartment does not have an ocean view. It is on the ground floor and faces a parking lot. Overall a good stay.