This place looks clean but it is not. The windows were filthy, the bed linens were from previous guests and there was sand across the floor. There is broken furniture but Host said its hard to replace the broken chair and couch. They sell both at Walmart, Target and the multiple stores on the island. Here is one of the notes I sent to Christina and Rachel.
They did not offer to clean or refund until I escalated the matter to airbnb. I was really excited to stay here...until I actually arrived. Best of luck...it seems to be a coin toss on whether this place will be clean or not.
Christina
Luxury Condo 3bd, sleep6 w/Prkg ワイキキバニアン
Reason
Unclean or inaccurate listing
Note
Hello Christina and Rachel, as I mentioned in the initial email, the condo was not clean upon arrival. There is a high standard wuth Airbnb properties and this condo did not complete those standards. We had to wash the covers and pillow shams (those are not pillowcases and are supposed to be for decoration on top of regular pillow), because they smelled of body odors from previous guests. Rachel brought 4 more pillow shams the say after, but did not inquire how we fixed the situation nor did she offer reimbursement for my time lost cleaning the condo or the amount paid to wash. There is a bag of dirty linens in the closet with depends adult diapers on top, floor tiles, a broken vaccuum (duct taped) in the closet along with other items used for refurbishment I suppose. There was a dirty towel left on the balcony when we arrived and is still there. The blinds do not close all of the way, so I had to buy us eye masks. The windows are filthy with head smudges and fingerprints from previous guests. If you advertise a nice view, we as guests, should be able to see it without residue from prior guests. But we were most upset that a unit was offered that was not in full working condition. A cabinet in the bathroom glued shut, broken chair upon entry, a couch we could not use, yet the only tv is directly in front of it. I read a review from a couple of months ago mentioning the broken couch. You said the couch and chair were on order. For months? That's interesting. All in all, we were not satisfied with or stay snd don't feel we should pay full price for something that we did not receive. I am requesting thus amount due to my time on vacation being utilized to clean condo I paid $125 cleaning fee for, having to look labor to rewash dishes that I had food residue in them in order for us to be able to have clean dishes, having a clean the toaster oven in which I suggested had droppings in it. You said there was not a bug/rodent problem yet brought it up in your last message to me today. Also, I did request an early check in, but we did not utilize that due to car issues at the airport. We haved videoed the condo upon leaving so there aren't any claims of damage after we left. The amount requested is more than fair as to not escalate this matter. Best Regards