Lani was great and was very accommodating and responsive about us checking in early because we were flying out that same night. However we would not stay here again The room was stifling hot, even at 9 at night. We were there in May so maybe in the winter it is tolerable but I was dripping in sweat because there is no ocean breeze because of the way the room is facing. Compared to other places we stayed on the island (and in Kona that also did not have air condition) and given the size of the room and what you got, we thought it was over priced, especially because she, like no other places we stayed, charged an extra $14 a night for taxes.