Mark was very responsive and helpful. I decided to increase my stay and guest count and he was able to adjust quickly. The house has some of the best views of any place I've stayed. Enjoyed the hot tub and deck for watching sunsets over the Crater. Great kitchen and entertaining area. If you have never been to Maui or Hawaii before I would just say be prepared for the many roosters on the island to be your alarm clock ;) Loved the sleepy town of Makawao and the local feel, as opposed to the fake resort thing. A true taste of Maui!