From the time we booked to check out, Paul has been very responsive. The location is great - near a shopping center, 25 min to 2 step which has the best snorkeling and 15 min to Kailua Kona with some other great beaches. Condo is located on the first floor which actually requires you to take a flight of stairs down. Lots of dishes, spices for cooking, ample of towels and toiletries that you need for the trip. They also provide a pack and play and high chair so perfect if you have a baby/toddler. The one minor thing that we experienced were some bugs that came in at night. No big deal and fairly normal for tropical weather but can be a bit of a shock if you are not used to them. I let Paul know and I am sure he will fix the crack in the sliding door that they used to come inside. We would definitely book again.