Never again
Where to start? I guess the beginning! Host failed to tell us the address. So, at 4:00, we’re in a car packed with luggage, 4 people, and no idea where we’re going, and in standstill traffic. That day I had messaged host that we didn’t have address, called host’s listed phone number (not in service) texted his number, no response. We had to reach out to Airbnb and somehow they contacted him and he gave us the info at 5:30 PM. He offered no apologies, explanations, or discount on that first night.
Property itself was dirty – like gross – one AC in living room that it took over 24 hours to cool off 2 bedrooms, the 3d bedroom, which smelled so gross and musty no one would sleep there, never did cool down ever. We sweat that whole first night, my 17-year-old actually cried as she was going to sleep about how hot, musty, and gross the place was. I took about 10 pics of the filth and emailed Airbnb and Host. No help, no partial refund. In addition to being extremely well-worn and dirty, there were actual holes in the bathroom door and closet door, and that musty odor never went away, it was nauseating.
On day 3, host sent a random man into our unit UNANNOUNCED. Yep, that’s right, never told us he was coming, and my 13 yo daughter was snoozing on the couch (bc she refused to use a bedroom bc they were too hot). I confronted Host on this, he had no response. This was totally unacceptable! My daughter was super upset that some guy just came right in!
We had paid $3500 to stay there 5 nights but we left two days earlier bc it was so gross. I informed the host we had to leave and sent him pictures, repeatedly asking for some partial refund and suggested $1500. Instead of offering me ANYTHING he became insulting and I terminated contact until I told him we had vacated the property. Host refunded us nothing. At one point said we could stay at a neighboring property that was identical but had a better view for the last 3 nights but by this time we didn’t want to go through the 24 plus hours it took to cool the place down and figured that place was probably a dump, too.
Lastly, an enraged, crazy neighbor came running at us as we tried to get into our car one day and my 17-year-old took a picture of some chickens that were near crazy neighbor’s car. Neighbor became enraged that daughter “took a picture of my truck” and blocked us in, took pictures of us, and screamed at my daughter and all us, refusing to move so we could leave.
So yeah, never again.