Our room was booked for the wrong dates (not on our end), so Jennifer rebooked us an upgraded room for the correct dates, but the new room was not cleaned since the previous guests. We chose to stay b/c check-in took 1hr, we had dinner that evening & we had plans to be out of the hotel the entire 2nd day - there was no time to move elsewhere. Upon returning to the hotel on our 2nd day after being out all day, still no one had cleaned our room, so it was 2x nights (3x day) of an unsafe stay. We repeatedly told Jennifer from the start that b/c she booked us for the wrong dates, put us in an unclean room, we had to move our dinner & we had no time to leave this place, that with a full refund, we could put this behind us & understand mistakes happen. Instead of issuing this to us right away, it took multiple conversations to get refunded for the 1st night & then several more conversations w/ multiple parties to receive full refund after we checked out. Too much time going back & forth.