My husband and I enjoyed our stay very much. The room was clean and had the amenities (dedicated parking, microwave, fridge/freezer, hangers, kettle, laundry basket, desk) we needed for a comfortable time in Hawaii. Some of the reviews say that Qi is responsive and, indeed, she is VERY responsive. Her instructions are detailed and easy to understand. Two minor things we noticed. We would have appreciated at least two keys (if possible) and we did catch one bug. Overall, we would recommend Qi and her unit.