Valerie was in touch right away, and communication up through our arrival day was great. She answered my questions, and helped us figure out how to check in once we arrived at the rental. The BambuHale is decorated with flair, great accents throughout the place; and with three pools and two jacuzzis on the property, we were delighted! The balcony was also a nice surprise. It was easy to find BambuHale from the airport.