We were so excited for our trip and while we appreciate the welcome package we were disappointed by many things!
1. No communication on where to check in. We walked around for 20 minutes trying to find it. Once we did, the front desk worker was extremely rude.
2. No code was sent to me to get into the place. I called Vacasa and asked for it… the person on the other line was rude and stated “we already sent it, but I suppose I can do it again.” Why would we lie about such a thing?
*The rudeness of both of these experiences was enough not to stay.
3. Said newly remodeled and there was black mold in the shower. I have photos to prove.
4. The code for the pool changed and there was no communication on that.
5. Not able to enjoy the beach… unless you want to get sandblasted.
6. The pull out bed was horrible! The mattress was thin and it curves down in the middle… extreme back pain from sleeping on it.