When we arrived at the condo, it was not the same unit that the photos showed on the posting. It was not even close to comparable. It smelled of a musty / mildew odor. The appliances were rusted inside and out. The bed was hard. The a/c in the bedroom didn't get cold. Blinds, closet doors and screens were broken. The doors were all chipped up on the bottoms. Shower head had mildew on it. A/C unit and other areas were dusty (we had to clean and put air fresheners all over the unit). Decor was all mismatched and totally outdated. It is not the oasis you would expect when coming to Turtle Bay Resort. This unit should not even be on the short-term rental market without some major maintenance. To make matters worse, Red Awning kept saying that they were sorry and would take care of this. They agreed that it was wrong that we didn't get the correct unit. They said they were handling it. When looking at the post after we checked in, another guest had posted the same issues in March 2021 saying that the unit was bad and the photos on the listing were wrong. They said they contacted RedAwning so they could fix it but they obviously did not because we booked this in June 2021. After we checked out, they conveniently told us that they weren't going to compensate us in any way. We are currently going through a complaint / report with Airbnb and hope they will do the right thing otherwise I will have lost faith on all of these businesses. I wouldn't book with Red Awning again because you can't actually talk to a person. You have to send a text and they basically tell you what you want to hear but don't actually do anything to back those promises up.