There were positives and negatives about this condo. I will start with the positives:
1) It was in an excellent location if you want the Waikiki experience. Restaurants and shops are right outside the condo, and Waikiki Beach is just one block down, so you can walk everywhere if you just want to stay in Waikiki and not rent a car.
2) Parking is included if you do rent a car to explore more of the island. This is a big plus because many condos don't include or even have parking, and overnight parking is expensive in Waikiki.
3) The condo is spacious. It has 1 1/2 bathrooms and a full kitchen. (There are caveats to this, however, that will be explained in the negatives).
4) Loren, Chamoritta, Tasha, and Junior were all very pleasant and nice to talk to.
Here are the negatives:
1) The key to the condo was not in the mailbox, as they said it would be in the emailed instructions, causing us to wait a good 45 min to an hour before the cleaning lady showed up to give us a key after our long 10.5 hour flight and our 1.5 hr wait to get our rental car. This made for a bad start to our stay because we were tired and hungry from our long flight and just wanted to get settled into the place. We were also worried at first that we would have to sleep in our rental vehicle the first night because when I called the first number in the instructions that were emailed to me, no one answered when I left a voicemail message telling them there was no key. I waited a few minutes to see if they would call back, and when no one called back, a little initial panic set in and I thought we had been duped on Airbnb and that we would have to sleep in our vehicle for our entire trip. Luckily, Loren answered and was very nice when I called the 2nd number listed.
2) The main refrigerator in the kitchen was not working at all, causing us to waste food and our valuable vacation time and money because we had to buy groceries twice after we realized our food was spoiled when we came back to the condo after having bought groceries the first morning, putting them in the fridge, and then spending all afternoon at the beach. We also spent the entire second morning and afternoon waiting on the refrigerator repairman to figure out if he could fix the fridge or not, wasting one of our vacation days.
3) The sinks in both bathrooms were clogged, so that if you used the sink in the main bathroom, it would fill up also causing the sink in the 1/2 bathroom to fill up.
4) The beds could use some memory foam. We thought they were kind of hard, but that's subject to personal opinion.
5) Their communication lines amongst the broker, rental management company, the cleaning company, and the renters/visitors (us) are not in sync. Thus causing problems.
6) We felt like we were getting the run around when it came to trying to resolve maintenance issues and get compensation for our spoiled groceries and wasted time and money. We unfairly felt like we were their maintenance monitors, something we should not have had to worry about at all and spend our vacation time on. We felt like the buck just kept getting passed around from one person to the next when my husband and I both called Chamoritta and Loren and Tasha and Junior (the refrigerator repairman) on trying to get a working refrigerator and compensation for time, money, and groceries lost.
In the end though, Chamoritta delivered a new mini fridge that we could use by late afternoon on the day that was wasted being their "maintenance monitors." She also had a plumber come in to fish a wire through the sinks to unclog them. (Not sure if that was totally fixed though because the next day the sink filled up a little bit, but not as full as it had been filling up.) We were fairly compensated financially. As far as our time goes though, I don't think anyone can ever be compensated for lost vacation time, especially when you are only there for 6 full days.
Chamoritta and Loren were always pleasant when we spoke to them. The main problem with speaking to them is that we had to talk to them back and forth WAY TOO MUCH, and it was ongoing throughout our entire trip. It got to the point where I had to let my husband take over with communicating with them. This was annoying to me because when people go on vacation, they want to spend their time vacationing and exploring, not hanging out in the condo waiting for maintenance issues (we did not feel comfortable just leaving all of our belongings there with unknown maintenance people coming in) to get fixed and not constantly going back and forth on the phone trying to get fair compensation. It was our 25th Wedding Anniversary trip, and we just wanted to have fun. We still enjoyed our trip, but these issues left sort of a black mark in our memories of this trip.
This is my honest review. I spelled everything out with the hopes that ALL condo rental management companies will check their properties for maintenance issues BEFORE guests/renters arrive, so everyone can have a smooth and pleasant stay wherever they go and NOT have to worry about issues that can ruin a trip. Also, everything is spelled out so that future renters of this property can ask the rental management company if the refrigerator has been replaced, if their sinks are not clogged BEFORE they rent, and to make sure the key is where they say it's going to be (whether in the mailbox or in the condo).