BAIT-n-SWITCH PROPERTY I requested to book the ocean front unit based on the pictures that were advertised. It was a nice open unit with a big King bed. Imagine my surprise when I walk in the door and I’m in a much smaller space with a Queen sized bed. This was not going to work. I called the owner and left a message asking if the other unit had a king size bed and if we could be moved. I received a call back from a woman informing me that the other unit was occupied. I never would have booked a room with (1) queen size bed because my husband, myself, and our son wouldn’t all fit in the bed together. Something went wrong somewhere so I had to make sure I wasn’t the one who made the mistake. So after giving my son a bath I went onto Air BnB to review the ad with a fine tooth comb and verify I wasn’t the one who screwed up. Here’s what I found: When you view the pictures attached to the Oceanfront unit advertisement there are 24 photos. All of the photos of the outside of the house and the local Kailua area are accurate. All pictures of the inside of the unit are inaccurate. The pictures are actually of the Mountain View unit, not the Ocean view unit. The ad clearly states “The photos in this listing are of the Ocean Front Unit”. I brought this discrepancy up to the owner and even emailed them pictures of their ad just a few short hours after checking in. They emailed back saying they were sorry for the “miscommunication”. Ummmm….no. I didn’t miscommunicate anything. I requested the ocean front unit based on the pictures that I saw in the ad. If you read the description of the ad there is no mention about the size of the bed. You have to conclude the size of the bed based on the pictures. There is not ONE picture of the ocean front unit on the advertisement. Not ONE. Their remedy to fix the bed situation is to tell my 6’5” 300lb husband to climb up some ladder to get up to a loft so he can sleep in a twin size bed. WHAT?!?! I won’t get into all of the details as to why that wouldn’t even be a possibility for my husband. So I revised my reservation from 2 nights down to one and requested a full refund. They refused and only offered to reimburse the one night that we wouldn’t be staying. So we ended up paying $339.19 to be there less than 17 hours and to have my husband sleep on the hardwood floor. It has now been 5 days since they were notified of the discrepancy with their ad and no changes have been made. This leads me to conclude that they are intentionally deceiving people. The reason I am rating my stay as “Bad” instead of “Terrible” is...