We did not end up staying in this place. We arrived at the house to conditions that were not workable for us, including the amount of bugs in the house, windows that do not close, gaps in the screens that allowed the bugs in, and hosts that were neither compassionate about our experience, nor ready to address the issues. When we called them with our concerns, they said "nobody else has had this problem so it is your problem. " They went on to lecture us about life in the tropics…incredibly patronizing. We were taken aback by their response, and decided to leave. We are so glad we did.
I had never had a dispute with a land owner before, and didn't know how it would go. Airbnb has a due process, and though it took many hours and the first night of our stay in Hawaii was spent in a parking lot on the phone and powering a hotspot to get through the hassle, in the end Airbnb helped us to get a full refund and we found another Airbnb close by. We never looked back.