Tracy and her staff delivered an absolutely flawless experience for us at this Airbnb. Everything met or exceeded our expectations. Communication was extremely thorough and consistent from the second we booked through pre-arrival; checking in with us during our stay; and during the checkout process. It was one of the most professional Airbnb stays I have had. Everything was thoroughly well done and delivered above expectations. We even received a text that our Lanai was cleaned ahead of schedule and ready for early check-in.
During our stay, I had the chance to speak with other guests who had booked with other Airbnb providers and they did not have nearly as good of an experience as we did. I had raving reviews for Tracy and her team and began to almost feel guilty that our Lanai was perfect end-to-end where other guest who had booked with someone different did not have nearly the same flawless and professional experience.