We stayed in Maui for Christmas and I assumed we would have no Christmas cheer at our Airbnb. There was a Christmas tree setup for us which was a wonderful surprise. Ken communicated throughout our stay making sure everything was OK and asking if there was anything we needed. He was very informative about how to get to the unit and even wished us a merry Christmas on Christmas day. When our flights were canceled by the airlines, unfortunately he had another guest coming in so he couldn’t let us extend our stay, but he was willing to ask other people that he knew to see if he could help us find a new location. I feel that he went above and beyond and made our stay amazing. We will definitely be back!