Mai stayed in touch with me before our arrival. I even had a few questions just prior to our arrival and she replied quickly. Although we never met her, I felt that she was always available.
Our condo was just as we expected. It was very convenient to everything in Kona. The AC was a necessity as the trade winds were not blowing during our stay. The unit was clean and quiet. My one observation would be a few minor things need some attention or freshening. However, these few things didn't affect our overall enjoyment of the unit. It was comfortable, but pretty basic.