My husband and I booked with this place for our honeymoon. However our covid tests didn't come back in time and we weren't able to make our flights. We called and were told to reply to the welcome email. When I didn't get a response I found a way to direct message our host and he told us he couldn't do anything. Because of this we won't be able to afford a honeymoon for a long while. We're hoping to go one day to Hawaii and when we do we for sure won't be coming back to this place.