Lia is very good about responding to messages which was great for when I had questions.
The unit is kept very clean. I had no reservations with touch or using anything in the kitchen and bathroom. Paper towels, hand soap, shampoo, etc. was all stocked very well so I didn't need to think about those things at all during my stay.
Pretty much dead center of Waikiki. Which is very convenient. Shopping and early morning and late night food is pretty much a 1 minute walk away. Also a minute walk away is loud music at night but keeping all the doors closed muffles it out enough.
Parking is included! That's always a plus.
And the view was great. 21st floor, you get a good view from ocean, city, and mountain.