Definitely some hiccups in the process. Check in wasn’t communicated at all. Was stranded for hours trying to get in, no one answered messages or calls until someone finally found a 1-800 number for us to call. check out could defintely have went smoother as well, contacted us a day after we had left. Just seemed a little off and unorganized, but the apartment was nice and clean and in a good location once it was figured out. Came stocked with everything you need. If they can tighten up the communications and process it would be great! Which I’m sure they will!