Mark was super communicative throughout the entire experience, proactively sending us information before, during and after our trip. Communication was outstanding and though we had little questions, we knew we were being taken care of. But even with this, we truly felt as though we had our own space with plenty of privacy. The space is incredible, a beautiful little cottage feel in the middle of the rainforest. We were traveling with two small children (2 and 8 months) and felt very at home with all the personal touches and amenities provided. We loved our stay, and the experience. Highly recommend!