Brandon was very responsive and accommodating. The location is lovely and the amenities are wonderful. LOVED the black lava rock pool and hot tubs with waterfalls. There are a lot of kids - so if you are not a kid person, this area may not be for you. Also, some of the "ocean view" rooms don't provide a great view of the ocean unless you are on the balcony - particularly if you are in a studio. Be sure to catch the Paradise Cove luau nearby, if you are unable to be at the resort for its own Tuesday show. Overall, this location is highly recommended, and Brandon will certainly do everything he can to make your stay the best it can be.