The only incident was the water heater went out. We were out most of the day and when we return in the evening was when we noticed there was no hot water. I called Jean and he sincerely apologized for the inconvenience and would have someone out the next day. Thankfully we had a full day planned and was out most of the day. Upon our return, the plumber was making the final adjustments to a new water heater. Shortly after, we again, had hot water. Though we were mildly inconvenience, Jean's quick response resolved the hot water issue. This house is spacious and comfortable. Excellent place for a family to stay.