WORST STAY!!!
There are quite a few issues for this listing. The main problem for us is that the none of the 3 A/C were working at all. And the owner already known this issue for at least a week before we moved in(comment below show that at least 1 week ago the A/C has problem).
We checked in at 10pm, It was 87 degree in the room with locked window and damp air. We went to the front desk for help immediately after we checked in, they called owners for more than 20mins then told us they can’t really help and gave us the EMERGENCY contact, the agent helped us switched to a “manager”, who was really sleepy but insisted to teach us how to use the remote controllers as he suspected we have never used AC before, after almost 30 mins “instructions”, he finally admitted that at lease 2 AC were known broken before we arrived, and we were never notified about this issue. He then started saying he will “try solving the issue” without letting us know the solutions, he said he can’t authorize the refund if we leave, neither a guarantee that AC could be fixed during the time we are staying, left us in sweats and despair.
From our call, they already know that at least 2 of the A/C units were not working. And we were not informed in advance in any way of the A/C issue. Unable to solve the issue from the Perfect Stay side(1 hour waste on call), we started calling Airbnb. Airbnb took 1 hour to collect the evidence of the unworkable A/C. It was 1am when we sent the evidence, we were so tired and it’s unable to find another hotel and move all luggage back to the vehicle at that time. We have to sleep in the uncomfortable place for a night. We got fully refund and coupons from Airbnb and rushed into a hotel with powerful A/C and enjoyed the trip in the hotel.
Apart from the A/C problem, there are other things that make us feel awfully bad.
The window in the master bedroom is not able to close fully and is directly adjacent to next door’s balcony. The guy living next door started calling someone very loudly on the balcony in the middle of the night(around 2 am) and had 2 more calls on 5 and 7 am. I felt like he was standing on the night light and shouting directly to my ears. Along with the toilet in the master bedroom automatically flushing every 10~20 minutes. We barely slept that night. There are some small insects keep coming out from the sink(both kitchen and restrooms). I am so surprised by such high cleaning and service fee still unable to guarantee we can get a clean place to stay. This listing really need a DEEP CLEAN.