We didn't have a chance to meet Jonathon, but the apartment was well taken care of, clean, and we were very happy with our stay. The bed was comfortable and there's a nice shower. They've created an excellent guidebook to give you ideas on what to do and where to eat, along with plenty of other materials to help you with your itinerary. The location was convenient - we were able to easily get to Volcanoes National Park, Hilo, Kalapana, and the Kapoho tide pools.