We loved the location of this place! It's within walking distance of everything Waikiki has to offer including public transportation. We rented a car from Enterprise rent-a-car upon our departure to the other side of the island and it was nice that the rental place was walking distance from the hotel. The hotel itself is a bit old but the location is ideal and the hotel concierges were very friendly and resourceful with any questions we had. Our flight was delayed so we arrived pretty late at night so unfortunately we were unable to meet Chin personally but my husband had a chance to speak to him over the phone and he seemed very friendly and helpful too. Overall good place to stay for the price!