Mark was very kind and helpful. He responded quickly when I had questions about getting around. The room was small, comfortable, and clean. Beach gear is available to borrow. I really enjoyed having a balcony for morning and evening breezes. The WiFi worked really well! The housekeeping staff were very sweet. The location feels like it’s down an alley, but it’s close to EVERYTHING! I felt totally safe walking to and from my room alone, even late at night. It’s not fancy, but it’s all I needed when I came back from exploring Waikiki.