We booked the place on 10/31 for check in on 12/24. I contacted the owner one day ago as I didn’t receive check in information but didn’t get response. I tried to call and texted but also didn’t get responses. On 12/24, we arrived at the kona airport around 3pm and I tried to call the owner multiple times and still get no responses. With Airbnb support’s help and some luck, we were able to get another place to stay around 5pm. It was quite stressful while talking to support and trying to find a place to stay at last minute with two young kids. I don’t know why the owner didn’t respond and I understand everyone has their own life. But this is one of the worst Airbnb experience I had.