The location of the room was great but I reserved a late check out of 730pm that was agreed whiting a week in advance since my flight was at 930pm.. Rob didn't keep his word and said that that's no what he had agreed upon and that the owner had rented the room and I needed to check out early! but there were written text messages between us saying the late check out was not a problem and that he could arrange it and was agreed before he ran the credit card to make the reservation. My last day plans were completely disrupted by this not having a place to shower after the beach and having to cancel my plans for the north shore due to this.. That wasn't cool at all I spent $2000 staying there and it would have been nice to have a considerate person that wasn't thinking about money and valuing the loyal customer's time/request.