Kristi was wonderful to work with, attentive and helpful. However, the sofa bed was broken and very uncomfortable for my daughter. The condo was not clean upon checkin and we had many issues with cleanliness. Kristi DID absolutely work to try to resolve those issues and did so with the cleanliness issues. However, she was unable to get a new sofa bed so my daughter did not sleep well for the entire 10 day stay. Location was ok, area was not the nicest for the price paid.