We had an issue with the AC being too loud and noisy that I had to go to a hotel. We did reach out to Anna and prompt response was not addressed correctly. The bathroom ceiling tiles were very distressed and minor fix. It looked like it was ready to fall. The couch in the living was not comfortable and the upholstery was scratchy and hard. Wrong type of couch. The dining chairs had absolutely no cushion, we used the throw pillows for seat cushions. The location was bad. The building was not kept up. Halls had dirty walls, ripped carpet, broken or missing tiles, trash cans were always overflowing with trash, there was also a bad smell throughout the complex especially in the elevators. We stayed for 9 days and only once did we see a family in the pool. It was too cold. We also went to the pool but it was useless. We felt very unsafe walking at night therefore we were inside by 9pm. Only one time we saw a young man at the front counter. There are two 7/11 stores kity corner from each other and lots of activity of loitering. We felt unsafe. I did confirm with a long term resident whom always was out walking his dog that it was not a safe place. Recently there was a man that had his hand cut off with a sword at the 7/11. They had issues with people hanging out in front of the building too. Which we witnessed and made us feel uncomfortable. He continued to tell us that the building is 10% occupied and 90% rentals. I would not recommend this place. Furthermore, Anna accused us of missing towels!! Luckily for us we had taken pictures and you can see in one of the pictures that the towels were in the laundry basket. We were not charged.