Shannon was very helpful and responsive. The location is perfect at the heart of Waikiki. Just across the street from the beach and around the block from all the restaurants and shopping centers. There's a convenience store across the street as well if you need anything. There are laundry machines downstairs ($2 for washer and $2 for dryer). Overall, the place was clean and the interior was well styled. Perfect for 2 adults but could be a little cramped if you have kids. I highly recommend it!