This Airbnb listing seemed like great value for the three of us that were traveling to Kauai for this trip. And it was! The Airbnb was clean upon arrival, was in a great location near the beach, had a quaint pool on the premises and plenty of parking.
Where this trip went awry was on the third night of our 5-night stay when one of the guests in our party, who was staying in the twin daybed closest to the window, discovered small worms crawling all over him in his sleep.
Upon sending pictures to management, they confirmed that these were not worms but termite larvae that were crawling all over our guest in the middle of the night. It seemed like management was already aware of the issue prior to our arrival and quickly offered us a refund for the rest of our nights. There was no availability for the remainder of the units that they offered, so we had to pay out of pocket to stay at a nearby hotel for the rest of our trip.
While communication with the team was speedy, they would only issue us a partial refund, and we had to spend hours negotiating with management to get only a PARTIAL refund.
The back and forth and management's unwillingness to make the situation right not only inconvenienced us, but cost us hundreds of extra dollars and additional stress on what should have been a relaxing vacation.
Management should be going above and beyond for guests that are spending thousands of dollars to stay in their accommodation. Super disappointing, don't spend your money here!