We had a lovely visit to The Whaler at Kaanapaali. The room was ideally located, very newly remodeled, and enjoyable. There is only 1 minor thing I will mention. When we arrived there was no cable service in the room. We didn't mention it until our 2nd full day there. Within a half hour of mentioning that to the concierge a gentleman named Brandon was there to correct it. Turns out when they remodeling was done the cable box was not reconnected and was not in sight. Fortunately the owners closet was unlocked and the box was located under some other things. Brandon connected everything, was in contact with Spectrum Cable to assure all was well, and even obtained a new , more current controller. He did this over his lunch break, and made certain all was functional. He should be lauded for his efforts. I mention this to thank him as well as to let the owner know the check-in instructions for cable need to be updated to reflect the new universal controller. A delightful visit!