Lisa was very responsive and helpful with any questions. The unit itself was as described but lacked the nice touches a quality Airbnb would provide. Be aware that there is lack of air conditioning and fans provided are weak and inefficient. Would recommend multiple modern powered fans for increased guest comfort. Only 2 full sized towels in bathroom provided which can be problematic when showering multiple times per day due to being on the beach. She does provide a beach umbrella and a few small beach towels which are nice. Overall, I would describe this Airbnb as a no frills basic rental -fine in cooler months, but not something I would recommend to anyone trying to achieve a relaxing nice vacation in Kauai.