Communication with Scott was quick. We had a wonderful stay. Our room was large, clean, with a great view. The location was just north of Kaanapali, near the Times grocery store and across from the food trucks. Kitchen came stocked with everything needed for eating in, and there are grills by the beach. Parking in the garage was great, hotel staff was always friendly, pool was clean (though waterslide is closed- not sure if due to Covid). Overall we would recommend booking here.