The listing is not transparent as to what’s to be expected at this location.
The beds had ants and what seemed like cockroach poop all over the pillows and in the sheets. There was also an entire community of geckos living inside the residence, all over the walls and in small cracks and crevices throughout the home. We counted around 7-8 geckos but I’m sure there were more. The walls in the bedrooms were covered in ants as well as the windowsills. There was clear evidence of termite activity in the residence as well and was pointed out to us by the host representative who came out to check the place the night of our check in after us making our concerns known. I took photos and videos of all these issues to report to host and Airbnb customer service.
There is absolutely no cell service out at this location and the internet service provided in the residence was not sufficient to maintain a wifi enabled phone call making reporting these issues to the host and Airbnb customer service was quite difficult while at the location.
We were unable to find any other accommodations available until the following day but did so as staying at this location was not for us. The hosts need to address the termite issue identified by their representative for safety as the whole house and its stilts are wood. The host should also list in detail the types of critters folks should expect to see inside the residence if it is considered “normal” so others can make an informed decision if they want to stay here or not. We attempted to get a refund from the host for the issues and the fact we did not end up staying but we’re told by the host that all these types of pests are to be expected indoors in the area we stayed so we would not receive a refund. None of these pests were laid out in the listing. Our alternate location we chose had none of these pests present.
The area and surroundings were quite beautiful. It was very disappointing to find the state of the place unsuitable for our needs.