We didn't meet Rayshel, though she responds quickly to emails & texts. The Makolea (name of the 'complex') condo is in a great location! It's across the street from Kahalu'u Beach Park, which is great for snorkeling & surfing; need surf shoes for those & to make swimming easier. Rayshel provides a complete array of beach equipment (towels, umbrella, chairs, snorkel equipment, small ice chest & ice blocks). The condo is on the southern outskirts of Kailua-Kona, which means you are out of the congestion but still convenient to everything. The Keauhou Shopping Center has everything-- grocery store, Longs Drugs, the Post Office, restaurants, movie theater, & reasonably priced gasoline. We had the pool to ourselves; the complex is fairly empty during the summer. The bed is comfortable, & having the bedroom separate from the living room is a nice feature; the kitchen is totally equipped; & the internet works well. After travelling on Hawaii for a week, it was convenient having the washer & dryer; they work well. It's a great place to stay in the area!