We booked about a week before our stay and in Hawaii that’s pretty last minute. We got to the condo at 1500 and found the unit had not been cleaned. I contacted Hallie, the on island contact, who was very responsive and rectified the situation. The condo got cleaned and we were informed that a handyman was going to do some repairs the following day. I didn’t notice at the time but the main living room fan is inoperative and pretty much a necessity as the condo heats up and gets stuffy through the day. If you keep the sliding glass door and the entrance door open you can get a pretty good cooling breeze thru the unit. The ac in the bedroom worked well. The furnishings are very nice and tasteful. I found the bed uncomfortable but my wife did not so a personal preference sort of thing. I prefer full size queens over twins pushed together as I usually end up in the crack. The unit is otherwise well stocked and set up for vacationers. Great shower! Ingrid proactive as well.