We did not have a good check-in experience. We had arrived close to check-in time (3 PM) and when we entered, it looked like the previous guest had not left yet. Later on we found out cleaning had not come by yet and after informing Ron, he sent cleaning over, but it was more than an hour after check-in time that the place was ready. Ron remedied the situation very quickly though. We also didn't have the right bedsheets for the sofa bed, but when we asked Ron, he helped us get the right ones that day. Overall, I would say Ron is very responsive and he made the stay better than it would have been. It is a good location, close to Maui Ocean Center and some snorkeling activities, but be aware of the unit being dated and things like insects coming out at night.