Host was good at responding and made us feel welcomed. We never met, but she was professional and friendly over messages. One exception to response time and a HUGE disappointment was when we had to make a change. Due to unforeseen circumstances, we had to delay our trip to Hawaii, because of our delay and late arrival, we needed to shorten our stay by 2 nights. I messaged Monique/Nikki well within the 7 days strict cancellation policy (eligible for 50% refund) to cancel the first 2 nights. She was not responsive with my request, I had to message 3 times (over 48 hours). While I understand that it was our change, she would only refund 50% on the first night and not the 2nd night because we were "already on the island". I don't feel like I was asking for anything more than what was indicated in the strict cancellation policy.

I would agree with the previous June feedback that the pictures looked better than reality. While the place was ok clean, the place does not look like it's professionally cleaned, is a bit beat up, and could use a deep clean. Location is ok, not a lot around and is not appealing or desirable, but safe. We basically slept here, and drove around to other parts of the island. We would rate as a 2.5-3 out of 5 stars for the following reasons:

Pros:
- Good value and price
- Large living space, fits 9 adults comfortably
- Beautiful view of mountains
- Quiet and peaceful
- EASY check-in, there is a lockbox with key in it

Cons:
- Change request issues
- A bit dirty and beat up - can see stains on furniture, around sinks, and walls
- Master bathroom sink clogs
- Although there are 7 beds, it's not ideal (especially for couples). There is king bed in 1 room; single bunk beds, double futon on ground and single bed in 2nd room; and a double/single bunk beds in 3rd "bedroom" (divided by curtain, no privacy).
- No paper towels in kitchen
- No beach towels to use (booked at other places and were available)
- We saw bugs and gecko in the house on the last night

I believe all items listed in cons section can be controlled or changed. Personally, I would not recommend to my friends or stay here again. I wouldn't take this as a negative feedback, but an objective one. If you are ok with what I listed in the con section, then you may be perfectly content!