The host provided water bottles and chocolates for us when we got there. We had an issue accessing the parking garage, but the host was quick to fix this. There isn't in-unit laundry, but this a washer and dryer on each floor that you can pay with by card.
Pros: This place is in a great location in Waikiki within walking distance of a lot of restaurants and high end shops. The A/C works great and kept the place cold. The Wi-Fi was fast. It's around 15 minutes from the airport (not during rush hour).
Cons:
This place says it can fit 6 people, but it can realistically only fit 4 comfortably. The living room bed situation is not ideal, and there's only one bathroom. The windows don't do much to block out noise. Even on the 11th floor, there's a lot of street noise. Also, if you're looking for somewhere fancy to stay, this is not the place for you. It's not as nice as the pictures and could use some TLC. Here are some thing that would dramatically improve the place:
-Shower liner: There wasn't a vinyl shower curtain liner in the bathroom, just a cloth curtain, so the curtain either got soaking wet or water got all over the floor.
-Nicer bedding: The bedding in bedroom 2 was Christmas ice skating Mickey Mouse bedspreads (in May) with unicorn sheets.
-Better curtains: A lot of light shines in above the curtains in both bedrooms at night, so it doesn't get very dark in the rooms. A top valance would help keep the light out.
-Broken peephole: The glass on the front door's peephole is broken, so you can't see who is at the door. This is a potential safety issue.
-Better artwork: The artwork in the unit, especially bedroom 2 feels like an afterthought and makes the place look cheap.
With a little sprucing up, this would be a great place to stay.