Cheryl was very responsive to all my questions. She was also very kind to give us the detailed driving directions upon knowing that we would arrive in the late evening. The house was great! The location is ideal for vacation escapes. The house is quiet, clean and comfortable. We found everything we needed. There are tons of travelling books and brochures about Big Island. We played ping pong and air hockey while waiting for laundry. Dan was very informative. He told us where to buy local food and where to find a quiet beach. We had a lot of fun! We wish we could stay longer!