This place was probably the worst decision I've ever made going to the Big Island. I've been here twice now, and stayed in four different accommodations, and I can confidently say that you need to most likely stay away from this place.
1. Front desk: there isn't anybody always there at the front desk. When I arrived, nobody was at the front desk and I had to call out for somebody to come to the desk. I've walked by the front to ask for something multiple times throughout my stay, and 3/4 times the front desk was vacated.
2. Courtesy & Communication: The staff here treat you like second-class citizens. The reception was pretty unfriendly, and exceptionally unempathetic when I spoke to her regarding the parking situation. I left the front desk in frustration. On the day of the checkout, I ran into some issues. The process was not initially explained to me, so I had no idea what I needed to do. The host didn’t send me instructions either, and the front desk was vacant again, so I didn’t have anybody to talk to. I quickly emailed the host through Airbnb, and I NEVER to this day (two weeks after the trip) received any replies regarding the questions I sent to the host. She didn’t even acknowledge the message was received. I would assume if you do have issues, you’ll probably not hear anything from the host either. Proceed with caution.
3. Parking situation: the listing states "Free Parking on Premises." This is an EXTREMELY DECEPTIVE way of describing the parking situation at this property. You basically have to fight for parking EVERY SINGLE TIME YOU PARK. This is due to no room having assigned parking, and the lack of a big parking lot. If you're planning on going to the beach, going out to a nice dinner, or going for a day trip, don't even think about parking on the property. The spaces are extremely limited, and likely you're going to have to find some street parking. Street parking is available but is just as limited as the parking lot for the building. Good luck finding a parking spot on Friday nights and the weekends. You will NOT find it ANYWHERE close.
What annoyed me is the fact that the listing stated, "Free Parking On premises." It really should say "Extremely limited parking spots and may have to find parking off the property." What a lie! If I knew the parking situation was going to be THIS BAD, then I would NEVER have booked my stay here.
4. The room: It's ok. It's got a window unit for A/C that takes forever to cool the room. Good enough size for the room. Ok bathroom. By the way, there are no elevators, so you’ll have to carry everything up and down the stairs. For young people like me, this is a simple inconvenience. If you have joint problems or issues going up and down stairs, this place certainly is not for you.
5. Value: This is the place where this location absolutely fails. I paid a total of $424.68. This is way too expensive for this place, especially considering the parking, the size of the room, and the lack of amenities. I could have booked the Royal Kona for $520, but I decided this place seemed good enough for me. This was the single biggest mistake I made on the two trips to the Big Island. For $100 more, you get a more convenient location, better parking situation (because there are plenty of parking spots), room cleaning daily, a friendly hotel staff, and towel service whenever the room maintenance is done. There are other amenities I didn't use at the Royal Kona, but it is a MUCH BETTER value proposition than this location.
Conclusion: I guess if you need to squeeze every dollar to save money, you'll probably be ok with this place. I was left seriously disappointed by the misrepresentation of the property through the photos and descriptions. I've never been so frustrated regarding a place I've stayed in. I don't know whether I like Motel 6 or this place. I think they're probably on the same level. Just know that if you do decide to save money and book this location, be prepared to struggle to park for every journey you make from your room.