There were some very good points about this rental and some not so good points. First, the location is excellent. 2 blocks from Wikiki beach and near tons of places to shop and to eat. Parking was worth its weight in gold. Management of the place was not so good. Communication was poor at best. First, we were coming off a cruise, so we did not know what time we could meet their representative. We offered a time, they offered a time. We finally agreed. Then, an hour later, they told us that they were going with COVID procedures and gave us the door code and instructions on how to get in. WHY DID THEY NOT SUGGEST THIS IN THE FIRST PLACE? It would have been so much easier.
The building is old...built in 1977 and for the most part---looks it. The place as a whole is clean and serviceable, but it has not been substantially updated in years....possibly decades. The apartment itself was pleasant. Some updates have been done...new wood floors, updated queen mattresses. But the place really struck me as more of a Spring Break type of rental. The table had 3 matching chairs and one different one. There were only two full size bathroom towels. The bathroom and fixtures appeared to be original to the building. There was no coffee or tea in the place----I thought that it was a standard required by AirBNB? There were no toiletries, i.e. shampoo and conditioner, which normally would not have mattered, except that this time I forgot my shampoo. Also, no soap in the shower? Seriously? I have to pack my own soap?
Finally, my biggest irritation with management. On the table in the kitchen, in big letters, it states that the check out time is 10 am. Fine. Then it goes on to state that late check out is available as follows: 10 am to 12 pm---$25 12 pm to 3 pm---$50 amd 3 pm to 5 pm ----$100. Stated in a way that seemed the charges were cumulative. It also stated that we must contact management at least 24 hours before check out if we want to elect late check out. We contacted them through the APP right when we checked in......5 days before check out.
......no answer the first day......no answer the second day.....no answer the third day....... no answer the fourth day ( which was 24 hours before check out. We go to bed the night before our check out day with no response from management.
We get up in the morning and find a message from management .....SENT AT 3:30 AM OUR TIME....saying that we have to be out by 10 am. WTF? 6 1/2 hours notice and sure to be while we are sleeping????? What kind of scam is that?
Anyway. It is a great location, clean and serviceable if you are okay with a dated facility, no necessities to speak of, and an unreliable management company. BTW.....I am very reluctant to give bad reviews.....this is my first, but in total, I felt that I had to be honest about the shortcomings of the place.