The view from the twelfth floor balcony was beautiful as advertised and the location could not be better. The room was a dissapointment: the patio window curtains were missing hooks causing the curtain to hang unnatached in places; the bathroom curtain had mildew; there were only 2 bathroom towels for a room reserved for 4 people; the kitchen floor appeared to not have been mopped; the bed mattress was very hard and uncomfortable; the patio furniture needed a good wipedown before we were able to use it ... there is more but the overall maintenance of the room was what was most dissappointing.