The unit is in a very large hotel. There were some maintenance issues with the bed and the motorized shades. However the bed was repaired within a few hours of reporting the problem. Luckily it was a weekday because had it been on the weekend we likely would have had to wait for the next weekday. While the unit is in the hotel you don't have normal hotel guest services like the exercise room even though I offered to pay an additional fee. There were pool passes left for us but we did not try to use the pool. The hotel charges $5 to print out a boarding pass.