Checkin to the hotel was a mess. The keys did not work (had to be activated on a Monday when the Security Office is open) when I checked in on a Saturday. Two days without in-and-out access to the Hotel without Security Guard helping. No welcoming greetings (Aloha, Leis, etc.). Checkout was the same. Email was sent that I should drop off the keys on a 'drop box'. I could not find a 'drop box'. The security office called Vacasa three times to figure out where this drop box is. No one answered the phone calls. Security lady said I should probably just leave the keys inside the room...however, my keys got de-activated VERY FAST as soon as I clicke I am checking out on an email. The security lady had to help me get in the elevator since the keys don't work anymore. Not good. I'd rather have stayed in a Motel 6.