Caroline is just awesome, she made every effort to accomodate an earlier check in, and have the trundle bed ready for my son. She was always available / contactable (before check in info sent on time and we forgot to take 2 items). Instructions for everything, really easy to understand / operate. 5 star accomodation in perfect location. Will definitely stay here again. Place was spotless. Whakawhetai doe (thank you in Maori) Caroline.