Hayley is very responsive, answers quickly and wrote to make sure everything was okay. The resort is nice enough, the pool is beautiful and the kids loved it. You are about a 10 minute walk to the beach, which is beautiful and great for kids to swim, lots of calm area without big waves. Things I wish I'd paid closer attention to: This is not a condo it is a room at the resort (small), no microwave or stove in the unit but there is a small fridge. There is a $32/night resort fee on top of the Air B&B cost. Had some hiccups with the reservation communication and didn't love the way it was handled, ended up being charged more right before our trip, but Air B&B did see my side of things and give me a credit. Overall a fine experience but would personally stick to a condo by the beach for better value next time.