The condo was well equipped and clean. It is in a quiet residential area and the view from the lanai is amazing. We could come earlier than planned due to hurricane Iselle.
There bed in the masterbedroom was terribly uncompfortable (much too soft). There were no doors to close the livingroom or bedroom from the lanai, which meant that everything was always open, letting in the bugs, wind and rain. We were not informed about that in advance, though the owner knew there was a hurricane approaching and found that very misleading. We ended up spending two days moving furniture the knickknacks, tables, vases, etc. from the lanai and livingroom so nothing would get broken if the hurricane hit the building.
After our holiday we emailed the owner and told her how upset we were about this and how scared we had been (we have two little children). The owner felt sorry and asked how she could make us feel better. We asked for a partial refund, but she flatly refused and offered no other form of compensation. She only said we should have gone to a hotel to wait out the hurricane.
We fail to see how we could have gone to a hotel upon arrival at the condo with a hurricane fast approaching and most of the hotels being evacuated. We found this to be a very unpleasant and frightening experience and it was so disappointing beacause we had been looking forward to our once in a lifetime trip to Hawaii