Due to a family bereavement and a number of other personal issues, I never actually stayed with Satoshi: I landed in Hawaii, received the bad news from home, and flew out the following day to begin the long journey back to England. I tried contacting Satoshi by telephone, which was never picked up, and by email, which was eventually answered several days later (not much use when I needed to speak to him there and then). I was hopeful that, given my tragic circumstances and the fact that the island was busy with tourists ergo he would have no problem finding somebody else to take my bed, he may have had it in his heart to give me a refund to help me fund my flights home. My trip to Hawaii was part of a personal post-cancer celebration for me, so to suffer a bereavement during it was an even bigger blow than one might have otherwise expected. I explained this to Satoshi in my email, but he was cold and unhelpful and refused to refund the money for my five days' stay with him, leaving me struggling financially to cover the costs of my flights home in time to say goodbye to my grandmother. After reading so many positive reviews about him from previous guests on here, I was expecting a bit more compassion, but clearly money comes before anything else in this man's eyes. I should have had my suspicions when I first made the booking and politely requested two extra pillows for my bed due to my having a back injury (something every other hostel I have stayed at during my trip has willingly helped me with), and he replied permitting me the use of only one extra pillow. Clearly allowing two extra pillows for a disabled guest was just too much for him to consider!