Overall we had a great stay and enjoyed the room, amenities, and location. Hotel staff is polite and friendly, and Nalani responds quickly. Here are some specific areas to note:
It would have been nice for an 8 day stay to have a couple towels for each person as they don’t dry well in the climate and were damp the entire stay. Hotel staff was unable to provide fresh towels, so finally on our last night I asked Nalani if we could get some fresh towels. She responded right away and quickly brought some over—though one was terribly stained and we were not comfortable using it. I only wish I had asked her for fresh towels sooner.
The smoke detector blinks during the night like a strobe light and is disruptive to sleep. I’m not sure what can be about that, but it was a nightly disturbance.
The doors to the hall slam—hard—unless intentionally caught and closed softly. During the day it’s just obnoxious, but at night the constant slamming of doors shakes the headboard and woke us up at all hours of the night, including around 3 am as people were coming and going.
The room comes stocked with dishes, dish soap, and a tiny refrigerator which was nice. We REALLY enjoyed the beach chairs and cooler that are provided—they made our stay so much more enjoyable.
The air conditioning works great and the lanai is a nice amenity as well.
The shower was difficult to use. We both took scorching hot showers our first day because it got jammed and we couldn’t get it moved off of hot. But on the 2nd or 3rd day we got the hang of it and it was fine after that.
The pools are clean and come in different temperatures. The beach is fairly private and has a shower.
Room service was not available due to covid, but The restaurant food is very good, and the hours are accommodating. They also provide several food delivery options for your convenience, but Kauai’s restaurant hours are irregular and most places close pretty early so the hotel restaurant is convenient.
The elevator works great and is quick—not too long of a wait to use it.
The location of this resort is prime. East coast, 5 minutes from the airport but without the noise that comes with most airports. Close to both north and south shores. Very secluded. You get the best of both worlds at this location.
Overall we had a really nice time and felt it was a good value. There are so many amenities to be enjoyed at this resort, and everyone is very kind and helpful.