Unfortunate experience for a long trip out to Hawaii. Owner has been very understanding and working on the refund for me. They were unable to provide pickup at the airport so I had to get a $110 uber from the airport. I was traveling on my own but have some friends living on the island. The tent was really difficult to get down on my own and I needed their help. The ladder fell off the first time we flipped open the tent. After attempting to affix the ladder it got stuck in the wrong position. The owner was able to get someone out to fix the ladder but the inside of the tent was missing all of the extension poles so the rain overlay flapped loudly in the wind all night making it impossible to sleep. The tent has seen much better days and needs a lot of maintenance. The inside of the tent is also peeling off due to wear. When i picked up the jeep it was obvious that it was not cleaned. Covered in mud and i was nervous if the tent was going to be clean, the towels and sheets had stains on them so i had to buy linens. The inside of the jeep had not been cleaned either. I was very disappointed in this experience. The communication was odd because I had to communicate with a total 4 different people. The airbnb person, a guy that was unavailable bc of personal matters, a kid that was supposed to clean the jeep, and then the maintenance guy that fixed the ladder but did not have the missing pieces. Not really how i wanted to spend my expensive trip from South Carolina. I was down 5 nights of sleep because of the lack of accommodations. I was able to get them to let me pick up a regular ground tent which i thought was included to begin with which helped, but it was also missing stakes. Because we communicated off airbnb, airbnb will not return the extra fees and taxes.
The jeep drove great and maybe they should consider using Turo until they can fix the tent situation.