The lanai was under construction, which was the primary reason we booked the unit. The lanai project was delayed and the host knew without giving us an option to cancel or a discount. Check in information was supposed to be email according to ALL correspondence. It never was! I tried to message the host, but she never got back to me. An hour after we were supposed to access the unit we found that the access code information in the app. In advance of check-in I asked for information on the type of washing machine and laundry detergent. The wrong answer was provided and I needed to buy a different type of detergent. Overall, very terrible experience with the unit, with the host, and with the communication.