Kenny was always quick to respond to our questions and the location of his unit is pretty good (close to Waikiki beach and restaurants). Bonus is that parking is included.
On the down side, you have to bring your own toiletries (e.g. toilet paper, hand soap, dish washing soap), there’s no security keys for the parking garage (door locks at 6pm everyday) so you’ll have to walk down the stairwell and go back around through the front desk to get to the elevators (very inconvenient especially if you have kids or things to carry) and lastly, there’s no beach accessories as advertised (e.g, beach chairs or beach umbrellas). We actually had to go buy our own beach umbrellas AND toiletries which we thought were going to be included with our stay. These little things do add up as you’re expecting to have these things available - not a big deal for us as we had a car to get around but for other folks who don’t have a car, it’s going to be challenging unless you go to the ABC stores to pick things up.