Unfortunately we had bed bugs in our room that were found after we unpacked all of our bags. The staff leave at 8pm and we didn’t know to call security to switch rooms. When staff arrived at 8am the next day they were very responsive to our needs and situation. They put our clothes in the dryer and steamed our bags and we were fully refunded. They dealt with everything professionally and with kindness (and dealt with the problem in the room right away by calling exterminators). I know bed bugs are a risk of traveling, but I’ve never dealt with this problem before. We were thankful for the kind staff and I don’t think it’s something they have had to deal with before.