The ground was so dirty, I could not walk around without shoes. My feet would get black. The air conditioning leaked all over whenever it was on. The tv did not work. Worst of all, some random man walked in on me during my stay. Unlocked my door and came right in. Was surprised to see me, made me confirm my booking as he stood in the room. Then he made me talk to someone on the phone, as if he did not just intrude on me. I had trouble falling asleep since, and had to cancel my stay I felt so uncomfortable. Lastly, I was not told I could not order packages? That’s silly considering I was paying 2,000 for the month. I ordered my school TEXTBOOKS because I am a student at the university of Hawaii, and was told by vacasa after receiving my packages that I would never be able to retrieve them from the locker and that it was “regrettable” I did not ask before ordering packages. Are you kidding me???? How is that for customer support??? I also had ordered contacts I’ll never get. So I really hope the owner enjoys my 2 textbooks and the contacts I need to see. What a waste of money. For this Airbnb, for my textbooks I’ll never get, for my contacts. I am beyond disappointed. How unprofessional in every single way. On top of it all, they were rude every time I reached out, and now they’re refusing to compensate saying that I never reached out about my complaints. Which I did, multiple times since the first day I arrived. Absolutely terrible experience. Will not use airbnb again. Will definitely never stay with vacasa again, and I Urge you not to either.