Resortica was outstanding. Condo was amazing--clean, beautiful, well-stocked with everything that we needed. Wrap-around lanai was perfect. In beautiful area with sunsets over the ocean that we will never forget. Kitchen and bathrooms were simply beautiful. Convenience of in-unit washer/dryer.
We were notified the day before that we were scheduled to arrive that the air conditioner broke down in the unit that we had originally rented, that there would be loud construction to fix it, and that it was uncertain how long it would take to fix (possibly more than a week). Resortica worked with us during an incredibly busy time to get us into this beautiful comparable unit (with working air conditioning which is really necessary in July!). They were incredibly responsive throughout our stay to ensure that everything was perfect! (For example, the pool in the complex was undergoing renovation, so they provided us with a pool/resort pass with a resort next door.)
On the other hand, we had a terrible experience with Airbnb. After receiving notice that we may not have a suitable place to stay just a day before we were scheduled to arrive, we made numerous calls to Airbnb asking representatives to provide or pay for a comparable place to stay. We spent 3 plus hours on the day before our flight with various Airbnb reps, most of the time on hold, were repeatedly disconnected, and the representatives never called back after disconnecting us. When we asked to speak with a supervisor to address the situation, the Rep refused, but promised that a supervisor would call us back in 1 to 24 hours (24 hours being of little help because we would be on flight with possibly nowhere to stay). No supervisor ever called us back. Instead, we received an email from a supervisor approximately a week later asking if we needed any assistance. We have never experienced worse customer service anywhere. Unprofessional and deeply disappointing for a business that is founded upon customer service.