Overall staying here was a good experience, and we had a great vacation in Hawaii. Tere was one main issue we had that hopefully will get addressed.
Positives:
1. Location was great. A 15-20 minute walk to Waikiki beach and the shops. The walk is very pleasant in the evening after the sun has gone down, although in the middle of the day the walk can be a bit hot.
2. Unit was generally clean and had a good vibe. Well furnished, not too small, great place to hang out at the end of the day and eat meals. AC was good enough to keep things cool if you keep the blinds down.
3. View is amazing, and a great place to watch sunsets from.
4. Lauren was very responsive to our messages and communicated very clear instructions.
Needs Improvement
1. The bed. The bed is two twin mattresses setup together. One of them is pretty collapsed and should be replaced. The other is getting there. The unit also had a very thick, foam topper on the mattress. This made the bed very soft, and providing very little support for the lower back which sinks quite severely in the foam topper. Removing the foam topper definitely helped, so that is something future renters should be aware of. The mattresses should really be replaced.
2. While the unit was clean, there are some minor upkeep issues that I feel should be resolved.
Things to Note:
When parking, this isn't very clear, but near the end of the trip the attendant indicated I could pre-pay multiple days of parking. This can definitely help to simplify paying for parking, since originally we were paying individual day passes and each time we did it the attendant had to update the tickets, and sometimes we had to deal with expired tickets that had to be resolved manually by the attendant.