The process for this rental was seamless. Tom was very responsive both before and during our stay. Of course the condo and resort was amazing...it’s a Westin in Maui!! We loved it! The check in process was not an issue at all and Tom had everything set up in my name just as he said. We did a package and then extended with the rental from Tom and the resort was able to accommodate both reservations without making us change rooms which was awesome! Highly recommend this resort and renting from Tom!