When checking in at Kauai Beach Resort receptionist told me my name wasn’t on the reservations even called for manager and manager couldn’t figure it out. They were having a hard time finding my information. I thought I was being scammed out of $1,200 because I wasn’t on the reservation. I was having anxiety and was panicking and sweating a lot.
Come to find out Molly didn’t send my Reservation information to receptionist to put into the database because the owner of the unit Molly didn’t input that information or let the front desk know I was checking in that day.
Also out of the 3 nights I’ve stayed 2 morning there were really loud drilling and pounding from construction work. I was not informed that their will be construction during my stay. 2 mornings getting woken up with loud pounding and drilling after coming back to the room late at night and being forced to wake up early in the morning because of all the pounding.
I tried messaging Molly but she didn’t not respond and still after a week has gone by she still has not messaged me about the noise.
It was a big nuisance and a big problem. It bothered me a lot after paying $1200 for 3 nights. This is unacceptable. At home I get no peace and quiet and thinking paying such a high price I will be able to catch up on my sleep and rest but NOPE! These kind of things need to be notified and price should’ve been lower if that’s the case.
Also I paid almost $200 a day for cleaning and when got to the room it states that I will be charged for leaving trash. But I paid all this money for cleaning and I still have to clean and take out the trash. What is the point of charging me for cleaning when I’m taking out my own trash.
I haven’t received any type of reply or compensation for the construction noise or for the big misunderstanding at front desk.
Disappointing.