The property is clean and is in a good location close to Hanalei beach and town. However, the pictures make it appear as though you can simply walk across a green lawn to access the beach. This is inaccurate, as the beach is blocked by private properties. You have to walk down the street to reach the public access to the beach. The host is not very responsive to e-mails and is not truthful or transparent. We booked this 3 bedroom property first then needed a larger 4 bedroom home and wanted to be beachfront. We informed her that we would like to upgrade and would be happy to pay the difference. We asked if she had any other properties fitting this description and she was dishonest and said no. She tried to give us a different property that was not beachfront. We found a 4 bedroom, beachfront property on VRBO that was also managed by her. We emailed her to ask her if we could upgrade from this property to the VRBO property. She did not respond at all. We booked the 2nd property on VRBO and she accepted full payment. The 2nd property was 3 times as expensive as the first but we were happy to pay the difference. She then informed us that in order to move from the 1st property to the 2nd property, we would have to pay a 50% cancellation fee on the 1st property. Mind you, we were upgrading between 2 properties that she manages, not canceling a reservation. I told her that she was not honest or transparent when she knew that we wanted to trade properties and were willing to pay a huge difference. Her true colors were revealed and she became very rude and abrupt and blamed Airbnb. She failed to mention this 50% cancelation fee knowing that we were looking to upgrade between two of her properties and she took our full payment on the 2nd property before telling us that we couldn't cancel the first property without a significant fee. In the end, we were stuck with both properties. In the weeks leading up to our stay, we heard from her frequently, telling us to hurry up and cancel the first booking. She wanted us to pay the 50% cancelation fee AND give up our reservation. We already paid $3,000 for 4 days for this property. Why would we just forfeit $1,500 to cancel? She was probably pushing us to cancel so she could rent it to someone else. There are many wonderful properties to rent in Kauai. We strongly recommend renting from a different host who is honest and fully transparent.