Tracy runs her business efficiently with template messages ready to go as soon as you book. They contains loads of information before, during, and checkout of your stay which is helpful. Although useful, Tracy makes sure you know that she manages 18+ properties so I didn't find the stay very personalized compared to other Airbnbs I've stayed at.
Overall the unit was very clean and bed was comfortable. Check-in was very easy and had everything we needed! Maui is such a beautiful place you can't have a bad stay!!