Overall the staff were nice and check in was smooth. The noise from the street was the biggest downside for me. It really did not feel like a restful spot but much noisier than living in the city (SF) for me! The person at the front desk kindly allowed me to change my room to get further away from the street but I had to also come down a few floors so I’m not sure it made a difference. Also the bed was too soft, I think the mattress was too old, and caused a little back pain.