I will never book with Red Awning again!! My family of 6 arrived late night. Unable to get into our unit. Both my husband and I tried for an hour calling, messaging and going up and down asking whoever we could find to no avail. I even looked for hotels which would have costed a whole lot. I finally get through to the after hours person and they tell me that I'm in a different unit! I'm baffled! I get to that unit and it is not the unit I booked. This unit is dated and dirty! No blankets for whoever slept on the sofa bed. We found sheets but it had stains on it. Floors were dirty. My mom swept as much dirt off the floors as she could and our socks were turning color. The fridge had rust. The bathroom had dirt, dust and hair everywhere. Just all around unacceptable! We were tired from a long flight and hungry. The after hours person said we could stay there for the night and go speak to Koko Resorts who manages the units in the morning. After all that we were too exhausted to go get food. We were all pissed, tired and went to bed hungry. First thing in the morning I go to speak to Koko Resorts and they tell me that what I paid for the unit was less than what the unit actually was going for. So basically Red Awning listed the unit for a lot less on Airbnb. Koko Resorts communicated this to Red Awning but Red Awning did not convey that to me! So after getting more pissed and a whole lot of back and forth. I pay the difference and get into the correct unit. We got inside and immediately our moods changed. Everyone was happy and everything was as expected and clean!! And when I reached out to Red Awning, their response felt automated. No explanation, that they apologize for the inconvenience and will do better? No compensation no nothing! Such bullshit! They caused a lot of stress and aggravation to all involved!! It was my mother's and mother in-law's first time to Hawaii and it was a bad first impression! And from what I was told this isn't the first time Red Awning was listing units for less on Airbnb. Koko Resorts has had to deal with multiple people with the same issue. I told Koko Resorts they should stop doing business with them. And when I told my friend about the issue, she recalled seeing nice units listed for cheap under Red Awning and was skeptical and researched and found a lot of bad reviews! I wish I did my research beforehand. Would have saved me a lot of trouble. I figured I got a good deal being that I booked well in advance. Now I will do my research from now on.