Aloha fellow travelors, PLEASE check this unit for CLEANLINESS before you "move in". I believe we would have had a super stay if the unit was thoroughly cleaned/sanitzed, but unfortunately it was not - even after the second time housekeeping came. Normally I would not have made such a fuss, but we're still dealing with COVID and the $200 cleaning fee is definitly higher than most. The host offered a third cleaning, but I declined as I had already cleaned the unit myself as I had lost faith in their services and we were not about to leave and lose the nearly $800 we had paid for our staycation (big splurge for us).
We had checked in at 3:00 per our instructions. The host was quick to respond to my discoveries/complaints, but then also told me the unit hadn't been cleaned at all because our check-in time was at 4:00 and could we please leave and come back...? We were already "moved in" as our check-in time was actually 3:00. She was incorrect as to the time and I also believe incorrect about the unit not being cleaned prior to 3:00 as the bedroom, bath and living quarters were tidy and inviting... Confusing and frustrating to say the least.
Zero compensation/discount offered by the host for these errors and the unclean environment left and overall unsavory, disappointing feeling I just couldn't shake during our stay. I felt ripped off.
Crumbs and hair in the kitchen cabinets, refrigerator shelf left with jucie residue and other surfaces left unclean was not what my family expected or should have been subjected to - again, with zero compensation.