Checking in for Ikuko's place was very easy, she meets you in the lobby and gives you two cards for the room. Keep in mind that this airbnb is actually in a hotel. The room has a beautiful view of the canal. The bed is extremely uncomfortable and is listed as a queen, but is only a full which was disappointing to find out. We asked Ikuko if there was a chance we could get more pillows so we could be more comfortable (only two thing pillows are provided so bring extras if you stay here). She replied and told us to "maintain the status quo" not very hospitable. The following day, we then come to find out that there is no toilet paper. Ikuko informed us that we had to supply our own toilet paper for our eleven night stay which was even more disappointing to find out. We ended up buying a mattress topper for the bed because we were so uncomfortable. Our stay was so uncomfortable, we ended up booking an additional airbnb to get away for a few nights and requested an early check out, which of course Ikuko denied even though she knew we had been uncomfortable. I called our airbnb to notify them of our grievances and ask for a partial refund.