Elevators are slow and only one works most of the time, security was an issue, someone entered our room and moved personal items around while we were gone. Communication: she neglected to leave the room number only left the floor number and studio a, however doors were marked with different numbers. Towels were sour smelling, definitely not refreshing after a shower. She's rude & didn't like any sand coming in... it's Hawaii/inevitably gonna happen... sand gets in swim suits even when you rinse off after swimming. Wifi didnt work the entire time of our stay & that was one main reason why we picked this place. I wouldn't recommend this place to any of my friends travelling to Waikiki.