We met Lisa and Riaan only briefly, and almost during the end of our stay at their b&b. But communications were smooth throughout nonetheless, and both of them were friendly and always very helpful in answering our queries. The room is as pictured - large and airy, with a shared bath just outside in the hallway. Their house is set amidst a somewhat secluded area, away from downtown Hilo. My only beef with with the place if at all, is just how far one has to drive to even get to a breakfast place in the morning. Hilo isn't as rich in restaurants and cafes as Kona, due to which places to eat are few and far in between. And from Lisa and Riaan's place one will have to drive at least 20-25 mins to downtown Hilo to find a place to eat. They do have kitchen facilities open to the guests, and I would recommend using that if one is planning on staying more than a day or two. Apart from that minor inconvenience their place is located relatively close to the Volcano national park and the Lava viewing area of Kalapana, both of which are a must if visiting Hilo. We enjoyed our stay at their place, and I would recommend them to future travelers as well.