I am not a very techie person, so I did not realize I should be communicating through the app - I thought all communication would be through email, the way I set up my reservation. Once I called Cindy, she communicated through text which helped me out a lot (this was my first Airbnb rental). A few issues were that the stove top burners had just gone out, and the trash was full from prior tenants, but Cindy provided a table top burner, and the trash did get picked up our last day there. Getting more reliable sources would help. I would also appreciate thicker curtains in the back right bedroom for more privacy, especially at night. Cindy did communicate well with me, which I appreciate.