Horrible experience but nice place. 1 hour before check in I receive a message telling me I will not be staying at the hotel I booked but I will be very happy in a room 15 minutes down the road. On my bus into kona I realise the new venue is an hours walk down a motorway and as I am on foot totally unsuitable. I explain this and am told they have double booked my room and there is nothing that can be done. At 5 upon arrival in Kona I head to the original venue and manage to get a room for half of my expected stay - from the very friendly receptionist. The next morning I speak to owner Annie...
At no point does Annie apologise for overbooking the rooms. If anything she tries to persuade me the problem is my own fault. I am difficult for not accepting the room further out. She cannot understand why I do not have a car. She is surprised the motorway meander cannot be placated with an en-suite bathroom. She also tells me I should have cancelled the booking at 5pm before checking in so she would only have lost $50. Because at 5pm in her opinion it would have been easy for me to find another place. Luckily the receptionist from the night before had offered me some finical concessions because Annie appears not even appear to be willing to wave the ~$70 service charge. The same service that double booked the rooms. Luckily in the end I found another room in the Kona Islander Inn which I high recommend. If Annie tries to tell you to go to another address make sure to check it is still central and to a similar standard to the room originally booked.