You're paying for a resort, not the room itself. We enjoyed our stay however, our check in was at 3 but we were unable to get into the room for nearly an hour. The room itself was okay, it gave more of a motel room vibe than a resort. Bring your own towels, the ones we were given had a noticeable smell to them. Also you cannot see the sunrise from the balcony, you can see it outside the room but the windows are extremely dirty we couldn't really see it. Aside from the room itself, we enjoyed the resort. There's a lot to do, great gym, pool, and jacuzzis. Being in Lihue was helpful since there was so much to do and you didn't have to drive far for anything.