Jackie & Matt were great hosts. The instructions were clear, and they were always very reactive and answered all my questions. I had issues with the wifi (the whole building had), and they tried to help me as much as they could. Unfortunately after a week nothing was fixed so be aware that you might not have decent Wi-Fi (it turns off every hour, stays off sometimes for as long as 2 hours). It wasn't Jackie and Matt's fault though but the building management's. Also be aware that there is no longer hundreds of cable TV channels as written in the description, and no on-demand. The room was good, but lacked microwave dishes or a kettle (if you only drink coffee it won't be a problem). The view is fine on one half of the window, the other half faces a building, so not great for privacy. The toilet flusher wasn't working well all the time. The location is great as you can walk or take the bus anywhere, but the building itself is not that good, some people at the security office weren't helpful, there is some dubious people, and the walls are very thin. Overall I probably wouldn't stay there again unless it's for a very short stay.