First off, the location is great and very close to Hawaii Volcanoes National Park. The property manager does respond to messages in a timely manner. When we arrived the fridge was not cooling property. She suggested we pound the back of the inside of the freezer to free up any ice that may have formed. However, that did not fix the problem and since it was later at night nothing more could be done until morning so we were left without proper cooling of our food (which was very expensive) overnight. The next morning, the property manger did bring a small dorm size refrigerator for our food which was much appreciated. We also had issues with getting the hot water to work for the shower in the front bedroom and that was never resolved so we were left with just one shower for 6 people. Linens and towels were clean. I agree with other reviewers that the place could use a deep clean to get rid of cobwebs and dirty baseboards and such. The front window frame/screen is bent so if you leave that window open then the bugs can get inside. The only way to heat the bedrooms is with space heaters which I was a bit nervous about for the kids room. The bedrooms were adequate size to fit all our luggage and still be comfortable. The lockbox didn't work so be sure to bring the provided key with you. Overall, the place was adequate but could use some attention to detail to make sure all things are operable and clean.