Mark is incredibly communicative and gives detailed directions for your stay. The Waikiki Grand is a dated hotel and the age shows in the room but overall was clean. The location is walkable to everything in Waikiki and the option for underground parking with this unit was a win even though it cost a bit more. We were busy and did not make it to the pool or sun deck at the hotel. This space is ideal for two travelers looking for a central location on Oahu while running around to see the sites.