Truly a 5 star experience!
Andy and Don are great hosts! I had reached out to Andy to see if we could check in a day early due to some issues with our other accommodations. While she couldn't get us in, it was apparent that she was genuinely concerned about us. She called immediately with helpful advice and then texted to check in on us to make sure we were ok. Really, above and beyond care for us! While we never got to meet Andy in person, we met Don as we were checking in and he gave us a detailed walk through. We ran into him a couple times as he was driving in or out. He was always very friendly and offered great advice and suggestions.
The Zen Retreat lives up to its name! Lovely, peaceful location, yet convenient to Volcanoes NP and Hilo. Very comfortable bed! The shower had plenty of hot water and pressure. Kitchen had all of the necessities and was roomy enough for cooking simple breakfasts. They even stocked it up with coffee, eggs, butter and fresh fruit!
Andy really went above and beyond with special touches and surprises left just for us! We look forward to returning to the Big Island some day and staying at the Zen Retreat again!