I booked this Airbnb as a last minute trip to visit my family who lives in Maui.
This is not an Airbnb. Yes, this property is listed on the Airbnb site. But by all definitions this is no standard Airbnb.
This is my first less then 5 star across the board experience. To be honest it pains me to give a negative review. The truth is, this should not be allowed. This property is a condo listed under a much greater condo rental company’s with a totally different standard then Airbnb. There is not one on one customer service experience. Airbnb offers a HOST. You do not get this here. Everything is automated and “ go into the main office”. Airbnb by definition provided basic necessities, toilet paper, paper towels, cleaning supplies soaps....for the whole duration. Definitely 6 days we stayed. Not the 1 day standard by this condo offers.
There were so many issues.... They changed the smart lock codes before our agreed check out which left my mother stuck outside and not able to gain entrance. On my goodness, horrible. No kitchen amenities outside basic pots ands pans, silverware and knives, cups and plates. Airbnb’s normally and by standard offer the “home experience”. Meaning, you get the kitchen you have at home. All the normal comforts. This is what Airbnb provides and why people are using Airbnb’s more then vacation condo rentals.
We didn’t have a tv remote the first few days because it was stuck in the fold of a chair and not retrieved when cleaned by the cleaners before our stay. We also found a few drug paraphernalia while using the couch. This is no big deal. We never complained, just took note never to rent a condo again. This is not someone’s home or a person renting out their short term rental a a passion to make ends meet. This is a giant organization that is using Airbnb’s clout and reputation to rent out what would otherwise be obsolete.
There were plenty or other issues that made our stay unpleasant. I feel bad for people who might of stayed here as their first Airbnb and thought this was normal or standard. The house was new. The house had basics. Unfortunately this property was not in the Spirt of Airbnb. In looking at the review history I see that because of Maui being a vacation destination this property gets by on first time Airbnb users not knowing the difference and thinking this standard was acceptable. The reason Airbnb is putting the end to hotels and condo rentals is this lack of Airbnb standard.

Lastly and what actually pisses me off. To use the WiFi you are obligated to put in your email address to use the WiFi which takes you to a page that asks you to go directly to the condos website to get 20% off next time you use the condo rental company. In doing so you get swarmed with emails and advertisements after. This to use the WiFi?