I stayed at Tongtong’s place for a month and the best feature is the views. You’re on the 38th floor of the tallest building in the area and get to view the ocean, mountains and entire city. Although the airbnb is a studio, the layout makes it feel comfortable as a solo person. When a friend visited for a weekend it did feel a bit cramped. While some reviews shared check-in was confusing, it felt simple to me. You get your key fob at the front desk which allows you to access the elevators to your unit. You use the code provided by the host to open the lock with the door key on the units doorknob.
I did have several concerns with the unit and communication with the host. Tongtong was not very responsive prior to my arrival or during my stay. Upon my arrival I did not have working internet, cable and electronics (Bluetooth speaker). Tongtong is located in China and either wouldn’t respond to my messages or wrote messages that were difficult to comprehend (perhaps the language barrier). After sharing my concern she did not act urgent and dropped the ball on fixing the issue for an entire week. I had to communicate with the building leasing office and internet/cable company directly to resolve the issue. She even had one appointment scheduled to replace services but it was cancelled due to her not confirming. She has a local housekeeper who cleans the unit but also does not speak English and isn’t able to resolve issues outside of cleaning. I recommended the host locate a local property manager to prevent issues like this in the future.
Additionally, the airbnb furniture and decor looks beautiful but is extremely used and worn down. It felt as if they had been running this airbnb for years and never thought to do more than sweep the floors and wipe dust from the countertops. The two decorative chairs were filthy and visibly broken/ unable to be used so you had to sit on the bed or couch. The bed “frame” is a piece of cushion barely hanging on with velcro to the wall and dirty spots all over it. The bedsheets had hair tangled in them. The couch and outdoor furniture had dirty stains all over them as well. I shared my concern with the host and after a week and a half she replaced the 2 living room chairs.