Jo Ann She was always friendly and very fast replying to my messages. Her place was clean and tidy. L’Occitane products on both bathrooms. There were other items available such as dishwasher pods, washing pods, toilet paper, kitchen roll, trash bags; all that made our short stay hassle free. We used the beach chairs which looked quite new and were very comfortable. We also made use of the washer and drier. There was no clotheshorse which would have been useful to air dry items that can’t go in the drier, but so far in all the places we stayed at in Hawaii none had it. A few days before we were supposed to check-in Jo Ann informed us that one of the toilets was not working. Although it was an inconvenience Jo Ann did offer a night’s refund and also treated us to a dinner at a local restaurant. We were very impressed with her customer service and happy with the solution. We had a great stay!