Our stay was so poor that we left after only a few days.
The place was not conducive for rest. The curtains did not keep out enough light from parking lot and other buildings, the sunrise easily comes through the curtains on east side of bed room and neighbors are very noisy, and we felt uneasy staying there based on the welcome letter we received from the host (“In the spirit of your “Hideaway” we ask that if questioned in or around the area, you just say that you are a part of our family (After all, in Hawaii… Everyone is Family!) This is for your security and ours.”). In addition, there were some bugs(not horrible, but ants and roaches, even though we immediately washed dishes and took out trash).
However, the worst part of our experience was the following:
On 10/30 using airbnb app, I changed the dates of our stay so it would end on 10/31 instead of 11/4. To my complete surprise, our host (Jacqui), denied my request to checkout on 10/31 instead of 11/4 and followed up with with this message. “I got a request for refund. Just for your information you book my place with AIRBNB, so is better that you contact them about your request.”
When I explained to Jacqui that my wife was recovering from reconstruction surgery and really needed her rest and the place was just not working for us and we would be happy to pay for nights we stayed, but that we would be checking out 10/31 as we were exhausted. Further, I informed Jacqui, that the refund I was requesting was per the cancellation policy and that we would be happy to pay for nights we stayed. This is when Jacqui, stopped communicating with me.