I am disappointed in the lack of communication by the management company. I called their emergency number the night I checked in because I could not figure out how to lock the door, considering that the door opened from the inside whichever way I turned the lock. As I was by myself, I could not stand on both sides of the door to determine which way, right or left, actually locked the door. I called twice on the emergency line and never got a response I finally had to ask a stranger in another apartment to come stand outside the door to help me determine which way the lock must be turned to lock the door from the inside. I received a "courtesy" call the next day asking me how my stay was but never a response to my initial emergency calls. And someone came into my apartment while I was out--and who that was and how that happened was never explained even after I again, called the emergency line demanding an immediate call back. I never received a response to that emergency call. And the living room air conditioner did not work well.