The host was aggressive & violated Air BnB’s anti-discrimination policy. The host sent me an aggressive text message accusing me of illegally having a pet on his property and him “not being happy about this.” I assume he was watching from his cameras that he monitors the property with? I informed him that I had a service dog & sent him pictures of my service dog’s training paperwork and registry information.
No more than a minute later, I heard tires throwing up gravel from a pick-up truck outside. The host was banging on the door and yelling. I answered the door with my dog in hand and explained that he was a service dog. He screamed back at me, “ I don’t care! You broke the rules about not having a pet. Now, get off my property!” Frightened, I kept the dog close and told him I would show him the paperwork I keep in my dog’s health binder.
He screamed, “I don’t care! You broke the rules because you didn’t inform me!” I responded, “Air BnB and the Americans with Disabilities Act (ADA) states that I’m not required to disclose that I have a service animal. I can show you the policy.”
He yelled interrupting me, “I don’t care about any of that shit! This is MY property, I make the rules and I don’t want ANY ANIMALS on MY property! Get your stuff and get the fuck off my property!! You’re cancelled!!!”
The way he was yelling at me was like an invisible leash was holding him back at the door stopping him from coming in. I was literally shaking. I told him I was going to report him to Air BnB. He said, “I don’t care! Get your stuff and get off my property!! You’re cancelled!!”
I sent him screenshots of Air BnB’s policy on Service Animals and information about what he just did violated the ADA. Air BnB validated the claim and said I was receiving a full refund for the stay. I have never experienced a complete stranger that was so enraged before as an Air BnB host. My vibe was so thrown off that I booked an earlier flight to go home. God bless that dude.