When you arrive the front desk staff are professional and helpful. They will answer your questions and get you to your accommodations right away.
When you get to your room, there will be an unpleasant smell that greets you. The carpet is filthy and the furniture is battered. The mattress is bouncy and has springs I believe.
Although, you pay for cleaning, I am not convinced my room was cleaned to basic hotel standards. I went to Walmart and got cleaning supplies, so I could disinfect the room. I was also hoping to mask the smell. I felt better after I cleaned the room, but the floor of course was still dirty and the room continued to smell. It was so bad we ended our trip early and had to pay $395, to change our flight.
Kelly was responsive and said she wished we would have called her immediately to have the room cleaned again. She also said she was there in July, and things didn’t seem that bad. Kelly went on to say that people are disrespectful of your property, and that’s why they the furniture looked bad. She never really addressed the smell or the carpet. She did notate that the Island is like the 2nd wettest place on earth, so rust sets in pretty quickly. Kelly also refunded the last 2 days of my stay.
I provided Kelly with pictures of what her furniture looked like, and gave her other constructive criticism. I did explain to her that part of the experience for some folks, such as myself, is the accommodations that a person stays in while on vacation.
This review is only meant to give an honest depiction of what my experience was like, and is not meant as a personal attack.
I stayed in Maui a couple of years back, and my accommodations were amazing. I provided that host with a stellar review. I mention that stay, because I want the reader to know that I am honest about my reviews.
On another note, I am done with Airbnb. I contacted them 1 hour after the 24 hour time frame to lodge a complaint (by the way I didn’t even know you had a 24 hour window), and explained that I should be refunded my room cleaning fee, taxes, resort fees etc., for the days I did not stay. I also felt I should have been reimbursed my airline fare, but they said I didn’t call within 24 hours. I am going back to the hotels, because at least with them I feel I have a recourse. I do not feel that way at all with Airbnb.