We stayed for 5 nights in June 2019. The instructions for the lockbox were easy enough to get the keys. The place was as we were told, perfect for what we needed on our trip. We used the pool area and laundry while we were there, and there is a rental car office in the building offering cheap smart car rentals which we ended up doing too. The room had everything we needed, was clean and tidy and with a great view of Waikiki and the ocean. The keys are key cards and the only issue we had was they demagnetized a couple times and we had issues getting anywhere in the elevator, however the security team onsite 24 hours were always quick and helpful to get us up and running again.