Jess' apartment itself was lovely -- clean, well-attended, with a beautiful view of the mountains and the Ala Wai every morning. But our encounters with the building security and hotel/front desk staff, especially after a long 12-hour international flight with our 1-year old child, were frustrating (at best) and infuriating (at worst).
After making the mistake of dropping our car rental keys in the elevator gap/shaft, and having parked in the loading zone as recommended by the building's parking attendant (so that we could move our luggage upstairs before finding an official parking spot), we were met with eye rolls from the security staff & told that it would cost $1,000 (according to elevator company) for technician to come out & find them. Deciding that it would be less costly, we worked with our car rental company to pay the lost key charge & they arranged for a towing company, to arrive the next morning, that would tow the car & give us another car in exchange. (Note: this had to be a specialty towing company because the building's garage clearance is only 6-feet.) I informed the security staff know the car would be there overnight & they made it seem like it was okay.
Imagine my surprise (and anger) the next morning when I went downstairs to meet the rental towing company driver (Greg), after a 20-minute wait for the elevator, only to be told by Greg that he had just watched another towing company (called by the building) tow our car 10 minutes prior to my arrival (!) Long story short, I spent another half of a vacation day driving with Greg to the tow yard and paying an additional $200 to secure back the original car rental (and, if it weren't also for the building's slow elevators, I might have been able to intercept the situation)
TLDR: it's a shame this AirBnB rental is in this building (due to its security staff and loooong waits for the elevator). If you can find a way to not have to deal with them or take the elevator during "off hours," then this is actually a fine place to stay.