Customer service was excellent. I received a phone call before we arrived that there was an issue with the a/c in the unit, and they placed us in another property, which was excellent. Because of this, I cannot comment on the unit booked in Airbnb. Shawn met us at the new location, showed us around, and answered all our questions. Communication as needed throughout our stay and suggestions to make the most of our vacation were thoughtful and most appreciated! Would definitely rent from them again!