We stayed in this condo for 9 nights in January 2022, 4 adults and 2 kids. It was a very subpar experience.
When we arrived the unit was still being cleaned and we were told to wait even though past check-in time. There was a person named himself "property manager Tom" telling us the previous tenant left the condo in terrible state so they needed extra time to clean up for us.
Upon entering we regretted renting this condo. It is a run down unit with very poor maintenance.
It was dirty all over the place. We found a dried piece of pizza and toothbrush under beds, kitchen was filthy and had few roaches. No surfaces were wiped. Carpets were sticky. We had to clean the unit ourselves.
Now I think we should have filed a dispute with Airbnb and left right away.
Things we found out in the unit:
- Broken microwave (turntable missing central part)
- Broken A/C (no cold air). Basically works as a fan. There were a lot of fans in the condo which tells me the owner was well aware of the a/c problem. Upper level of the condo gets really hot (it is 4th level roof unit) and people sleeping there had very hard time all 9 nights.
- Glass table in the living room was not attached to the base and slides easily - safety hazard.
- There is no full queen bed in common space, just pull out sofa bed. Basically, if you do not want to sleep in the "oven" upstairs your only options are 2 single beds or pull out sofa + inflatables.
Owners were quick to respond and we have seen all kinds of excuses: no ac supply/manufacturer won't do anything/nobody was in the unit/people were in the unit/cant do anything after 7pm/car issues/another car issues/had flu/got ac but no helper to install... We wasted a lot of time writing back and forth, that only added frustration.
Random "techs" were sent to the unit to fix A/C. First one told me he does not speak English but ordered propane gas. Second one told us he ordered parts. "Techs" had no issues entering the unit, "property manager" never could, playing strange games "I knocked but nobody heard". Dumped a bunch of fans in front of the door expecting us to muscle those in...
Just before our last night they brought really loud mobile a/c that did not make any difference. Other issues were not even touched.
Asked for refund for 2 nights as a compensation for unresolved issues and they replied that we had "three extra children" in the unit and should have paid $945 more... I'm out of words...
We left the unit on time and cleaned up to our best as a courtesy to other people that would come next.
The Kamaole Sands is a fantastic complex in a great location next to beautiful beaches and has many condos with great views. It is a shame this one is so poorly maintained.