This was my second stay. Last year around the same time I enjoyed my time there, so I decided that I wanted to stay in the same location based on prior experience. About 4-5 months before my scheduled stay, I noticed other prior guests were making minor complaints about the quality of the bed. I thought it seemed fine during my first stay, but that was a year ago and I’m sure there’s been many other guests that have slept there since. Since I’ve been a prior guest of Jian’s, I made a proposal. I told her about the reviews I read and was concerned about the fact that I recently had major spinal chord surgery, and was afraid that based on what I read in reviews, the bed may cause me much discomfort and pain. Jian replied that she was going to get a new mattress before my visit. So in a matter of only a few weeks, Jian emailed me that she replaced the old mattress with a new one! And it was as true as I believed her word to be!! I slept like an angel and have absolutely no back pain. I’m very grateful for hosts that go the extra mile to accommodate their guests the best that they can. Based on this, the next time I come to Hawaii I will not even hesitate to book a third stay with Jian!! Thank you 😊