We did not have a good experience here at all - every day it felt like there was some new drama to have to deal with.
First, the owner ended up taking the room during our entire stay, without us receiving any notice of this change - so we were checked into a completely different room that was dark, without a balcony, with shabby furnishings compared to the listing - but at least it was clean. We talked to the front desk staff about the room the following morning and were treated nicely but it felt like nothing was being done, until we pressed the matter later in the day and the general manager was around - we came to an agreement that we would be moved to a better room and would be given a late checkout. We asked that the late checkout be noted - it wasn't.
The first time we tried to check in to the new room, there was a miscommunication around the date / mistake around the date, so the room was already occupied when we were given the keycode. The following day when the room was available we were on a full day excursion so were not able to check in to the room until we returned in the evening. During the day we had received missed calls and voicemails letting us know the room was ready and to move in whenever. We returned back to the hotel to find the new room in a terrible condition - it had not been cleaned.
1. The toilet needed flushing (you get the idea)
2. The bed had not been changed
3. The towels were dirty
4. There was food on the floor
There were no cleaners on staff so the front desk staff member had to clean our room for us. We left a voicemail on the general managers phone but never received a response. We sent a message on airbnb and did receive a response eventually but by then we were resigned to just seeing the thing through and going home.
On our last day, predictably, staff had no idea we had a late checkout and tried to charge us $50. We had to argue this final point as well.
We weren't the only people with issues, anytime we were are at the reception there was someone complaining about some form of incompetence.
It's a pity, because the location really is fantastic.