I am not sure where to start with this review because I am still shocked at Susan's unprofessionalism. My daughter had warned me to always read reviews on sharing economy platforms, and even if there is only one bad review, I should still avoid booking. However, since the unit is located adjacent to my niece's building who we were visiting, I took a risk for the convenience. As it is, Susan has hosted hundreds of guests and only 29 left reviews, so I guess that should have said something. My intention to be explicit in this review is to give any guest considering staying here a big red flag warning so you can avoid dealing with the stress and inconvenience that my husband and I we experienced. The phone number provided on her site was disconnected, so my niece, reached out to help attempt to contact our host the night before our arrival. Here are my niece's initial conversations with the Susan: Niece: Hi Susan! My aunt and uncle are ready to arrive tomorrow. They have not been able to get in touch with you. Do you have any idea why? Thanks Susan: No I don't know why. I send out a Welcome Letter on the morning of the arrival. Your relatives or you can call me at (PHONE NUMBER HIDDEN) on Oahu. Susan Niece: Thank you! I guess she said she has been in touch! (7pm Hawaii time) Susan: Who are you? Have respect for others. Do not call as you are not a guest. No calls before 9am or after 5. Do not email me or text again. Thx Susan (1 hour later): Please understand this. First of all your aunt never tried to reach me. I told her when she booked I would send her a welcome letter day of arrival. Your aunt is capable of sending her own communication as she has since sent me 7 emails or texts regarding the same thing. I asked her to stop e mailing me as it goes to a text and it is really pestering when a simple phone call would have provided quick answer. The emails turn to texts and your last one came in at 10 pm. That is downright rude. So having over 10 calls over nothing emergent and then invading my privacy after hours is just not acceptable. You are not the guest so please have some consideration. Thank you. Niece: Wow! And now you are writing me at 2:30am. And THAT is, according to you, downright rude. I was just trying to to help them out as they are not as technical as me and they were not able to get a hold of you and were on there way out here today. Nevermind, this is silly. Susan: I have no idea where you are texting me from but thought you sent a text to me so I replied via text. Yes I was up as you had woken me up. I answered you...