Joann responds quickly which is very valuable as a guest. We had to change our plans for unforeseen circumstances. Her change policy is strict, we asked anyways if there was anything she could do for us, but she was not able to help us out. It was saddening for us because we did lose a whole night, but she states that her policy is strict so we couldn’t expect much for us having to change our plans. When we arrived everything was nice like the pictures, cute place. The pool key was missing and I had asked her about it, she brought a new on over that same day along with some fresh fruit which was nice of her to add in! We felt as though the cleaning feel was a little much. She as a list of cleaning she requires of the guests and it was still $100 fee. Especially for us only being there 2 nights, It seemed a bit pricy for how much really needs cleaning. Overall it was a nice place to stay and we appreciated her quick response!