We rented this condo in December and paid a price for the 42nd floor.
Sent numerous emails and calls with Chelsea and no response and even the day we landed in Honolulu had no idea what to do because she never sent the instructions to get into this place.
Hours after landing we get ahold of someone that tells us we had no reservations even though we paid and had a confirmation.
After lots of back and forth they tell us there was a payout of the other company and basically we where the collateral damages of this.
Long frustrating story later we where moved to a place called Waikiki Shores. They kept selling it to us as a “huge upgrade”.
It was just ok.
It was no upgrade because we checked the website and we where paying a little more at the reservation we placed not what they gave us.
This place on Seaside 42nd floor was 217$ a night and going to there website it was half!!!
Bottom line renter beware. Don’t just check Airbnb when you find it’s being run by a rental company- go to there website and see if it’s the same price - it won’t be!
We come to Hawaii every year and honestly this is the first time this has ever happened and as customers we did everything right - this company NEVER checked on us knowing we where NOT happy.
They didn’t comp / refund anything which is ok because it shows them as a business.