Viktoria was a great host, and her assistant Aniko kicked just as much ass. They had pre-scripted concierge materials, our stay-specific info, and even some personal, thoughtful recommendations for what to see and do - all waiting in our inbox 24 hours prior to check-in. The condo was great, had everything we needed/wanted, and was very quiet. Make sure you flip through the binder and notes they leave on the counter for WiFi, parking info, and community rules. On weekdays, be sure to read the community boards near the parking areas for pool/hot tub closures, parking lot cleaning (noisy), etc. The only downside of all the information these lovely people provide is that it can become paralysis by analysis - if you're unclear about something, don't try to dig through all of the materials for the answer. It's much easier to email Viktoria with the specific inquiry...she is always gracious and never took more than 5 minutes to respond to me!