Pros:
-Great pool w/warm water & beautiful view
-Condo had beach supplies that came in handy (chairs, umbrellas, extra towels, coolers)
-Good location for first time visitors to the island
Cons:
-While the accommodation itself was very nice and comfortable, Tina's communication left much to be desired.
Good communication sets the stage for a positive guest experience so we did not feel as comfortable as we would have liked to. Our trip was originally scheduled for last year but due to the increase of Covid cases, and the governor's recommendation to not travel to Hawaii, we became concerned and decided it was best two postpone our trip. We respectfully contacted the host twice with our concerns and expressed our desire to reschedule our stay. She did not respond or acknowledge either of those messages and couldn't even be bothered to guide us through the rescheduling process. After figuring it out ourselves, she was quick to accept the changes but again... not a word from her. Additionally, the host sent a message requesting that we pay the state taxes and stated that she would send us the code to the lock box which contained the key to the Airbnb once the payment was made. We promptly paid the taxes but the code was never sent to us. We found ourselves trying to reach her when we arrived (which was at the check-in time of 3pm) and it was difficult to reach her. The host said to call or email her. We did both and no answer. Furthermore, her voicemail box was full and the voicemail said to text her which contradicted her initial instructions.
Overall, we enjoyed our time but we will be looking for a host with better communication skills in the future.