Isabel and Tony are nice people. That's facts - they are very polite and well meaning. My interactions with them were always civil and polite. Their room was spacious, had some very nice features, but in all honesty I have reservations about doing another stay with them and here are my reasons: The first is that I personally am not crazy about living downstairs from anyone and in this particular case noise from the floor above is quite loud. There is little to prevent the sound of footsteps to be quite audible from the floor above you. The second is that there was a faint, but still audible, sound of someone in the neighborhood who would scream every 10 to 20 minutes. I did ask about this, but Isabel told me that she has never heard this. I did record this sound on my phone and played it for a friend , who confirmed that it was real. Kinda creepy, but I decided to just live with it. It occurred seemingly 24 hours a day in fact, so there's that. Another thing was that for the first 2-3 days of my stay there was construction going on in the room above for which Tony and Isabel apologized many times, but it still went on. Lastly, there were some odd rules about not using the dryer every day and not using the AC after 10 which I thought were a little unnecessary. Just remember that you can take what I'm saying with a grain of salt, this is just one person's opinion, but this was my experience.