We were so excited to stay in this space, and experience firsthand all of the wonderful reviews about how helpful and kind the hosts were, which we did leading up to the date of our arrival. I had booked this reservation months in advance, and called Twi 10 days before our check-in to let him know that due to health (Covid) concerns we had to bump our trip by 2 days arriving on the 9th instead of the 7th as originally planned. Twi was kind enough to offer us a refund for our first two nights. He also provided us with an early check-in of 1pm as opposed to 3pm. That is where the kindness ended. My partner and I arrived with our registered service dog, and were told immediately by Twi that no dogs were allowed on property. I explained that she is a service animal protected by federal law and Airbnb and is medically issued for a disability, as well as being incredibly well trained and would be of no trouble whatsoever. Twi was clearly very upset by this news, and let it be known that this was unacceptable and I should’ve told him before making the reservation. AirBNB has a policy in place that service animals are not pets therefore do not need to be added to any reservation requests, even though I had attempted to add her by following all of the check-in guidelines and following all of the links for service animals. It was very clear on the website that I do not need to list my service animal on my reservation request (nor is there an option to), and that the host cannot discriminate against us in any capacity or treat us any differently than any other guests. It was very clear based on everything that he communicated to us that he was concerned about property damage, and dog hair or dander affecting his family. I assured him that we brought professional-grade cleaning supplies and vacuum to ensure the space remain optimally clean at all times for our own health and safety, and the house we were in was an entirely separate stand-alone house several hundreds of feet away from the house that Twi and his family live in up the driveway, so they would in no way be affected or have any contact whatsoever with our service dog. Several weeks into our 2 month stay we had slept in the guest bedroom for 2 nights because it was the coolest side of the house at night with there being only one air conditioning unit in the entire house located in the living room. After sleeping in that bed for only 2 nights we had stripped all of the bedding on the guest bed, including the mattress topper mattress protector, and were horrified to discover that there were several large blood stains, water damage and signs of mold covering the memory foam mattress, all of which had very clearly been there for quite some time. We immediately took photographs, sent them to Twi via AirBNB messaging to notify him of the unsanitary state of the mattress and requested that he please replace the destroyed mattress with a new one. His response was swift, saying that the cleaners assured him there were no stains on the mattress when they left the property two weeks prior, that he would absolutely not be replacing the mattress and that if we were unhappy with the space we could leave and he would refund us for the remaining month of our reservation. This was obviously an immediate red-flag and very odd response from an Airbnb host whose reviews all state how kind and helpful he was, that on top of how insulting it was that he insinuated that we were the ones who caused the blood, water and mold stains, essentially shooting the messengers. It was very clear that not only did they not truly believe that we caused the stains, as they were not holding us financially responsible for replacing or cleaning the mattress, but that they just wanted us out of the property asap because of our service dog, who had been of no trouble whatsoever and caused no disruption or damage, nor had we. It was also very clear that the house cleaners had simply not removed the mattress topper mattress protector to launder it when they last cleaned the property prior to us checking in, because had they removed that to clean it they would’ve immediately seen the foam mattress absolutely covered in old stains. I offered several times for Twi to come down the driveway to the house to examine the mattress for himself so he could see that this was very clearly an issue that had existed for quite some time, an invitation which he ignored and refused. From that day forward we were met with nasty, angry looks from Twi’s wife each time we saw her outside as we were leaving the property for the day, and several benign complaints from the hosts communicated to us via AirBNB customer support including that we had plugged our Tesla into an electric socket one night to charge the car for several hours, in doing so ensuring that the voltage was on the lowest possible setting as not to cause any electrical damage. Through correspondence and several calls with the very helpful AirBNB customer service team, it was abundantly clear that this was a case of discrimination, and that Twi and his wife were making any attempt to have us evicted based on the fact that they did not want a service dog in the house. All of this said, our 2 month stay was deeply affected by how rude and unhelpful the hosts ultimately ended up being, and having to navigate around staying in a home with a deeply disturbing unsanitary mattress which they refused to help with in any capacity. The home was lovely, the hosts were anything but.