Communications with the hosts were so easy, informative, and timely. As the world deals with the Coronavirus pandemic, I chose not to travel. I was concerned as this developed I would be stuck far away from home and unable to get back with nowhere to stay long term and no supplies. Think China, Italy, New Zealand. Within minutes of canceling I was called by Stellavera. We discussed options, concerns, and ultimately I continued with the cancelation. I wholly expected to lose the cost of the entire stay. I was to arrive that day so it was definitely a surprise to the host. Her understanding, compassion, and empathy was unrivaled. Read that again. Her understanding, compassion, and empathy was unrivaled! I will travel to HI in the future. I will stay here, no question.