Great updated and beautiful condo, prime location, and well kept resort. Host responded quickly during the booking process which was extremely helpful as I needed to book a place last minute. The second full bathroom was convenient, everything was clean, the condo provided everything we needed, and the resort even had a little gym. Convenient location across the street from the beach and short walks to some of our favorite restaurants. We didn’t realize the main bedroom had no air conditioner and the room was uncomfortably hot making it difficult to sleep. The bedroom fan and opening the windows did little to cool the room down as there’s no breeze coming to that side of the unit.
The ugly: check in and check out was a bad experience. At 3 pm check in, front desk claimed they never received payment from host and were waiting for the host to respond. We had to leave for a wedding at which they said it would give them time to hear back from the host. We lugged all our suitcases with us to the wedding as we couldn’t get checked in. We came back later that evening and front desk confirmed they received payment and everything was good. 3 days later, at check out front desk said they still haven’t received payment and demanded that I pay them directly with my card since the host/Airbnb didn’t pay them yet. You can imagine my confusion and frustration upon hearing this. I refused to pay and showed her my receipt of payment made in full and she kept insisting I needed to pay with my card because the host/Airbnb didn’t pay it. I was completely embarrassed from this confrontation in front of other guests checking in! Then a lady from the back office of the front desk called out “They’re good!”. Front desk agent says “Oh, everything’s paid, you can go!”. How fast my vacation went from happy to crappy! I enjoyed the stay but left in anger.