I made my reservation over the holidays so somewhat understood when the places I requested did not get a response right away from Carol. The Aina Nula locations, no response x2. When I requested cottage 37 at the ICC Carol asked if I would like cottage 12 instead. I asked for a link or info on the cottage and never received it, but did Google the address and was very happy with it so responded to her message twice saying yes we would take cottage 12. I heard nothing from her and the request was at the 24 hr cancellation so I again sent an email with another selection of Carols (she oversees many properties) but with a message stating I really preferred cottage 12 and can she please confirm. She did confirm and we were looking forward to our Maui vacation. Three days prior to our arrival I received a message telling us we had been moved to cottage 14 since the current guests in 12 wanted to extend. She said this cottage was a 3 bedroom and worth much more but charged us only the original price. We only needed a 2 bedroom. When we arrived to cottage 14, although a nice place it was not what I expected. Cottage 12 had been completely renovated and was the "Wow" factor I hoped to surprise my mom with, and had air conditioning per the listing. Cottage 14 was very outdated with no air. I will say once we turned the fans on and opened some windows for the breeze after about an hour it did cool off. Although outdated it had all the essentials. I never would have paid the higher price for it as I did not need a 3 bedroom, and do not think it was worth equal to the original cottage we booked but I appreciate that Carol made sure we had a place to stay upon arrival. Also as we pay for a cleaning fee, the early morning message to remind us to take out the trash, start dishwasher and a load of laundry was slightly annoying. We are very neat anyhow and already planned on starting the dishwasher, but as we left at 3 am to see the sunrise, I'm sure the towels we started smelled a little moldy by the time housekeeping rotated them. We had all the trash gathered but had no idea where to take it. A final note in the description it stated the cottage is just across the street from the beach. It is just across the street from a very nice beach, but FYI that street is the busy highway. There are crosswalks and it is at a light to make it easier but I wanted to mention that as I had imagined a small street and can imagine if I had small children it may be nice info to know. I probably could have looked at a map to realize this but had not. Also the cottage...