Hi there,
We had a horrible experience with the Hauula airbnb we booked for Wednesday March 30-april 1. The unit did not sleep our family and we left without using the facility. However the owner has only refunded one night and half of the cleaning fee. The facility was not used at no fault of our own.
The advertisement said it comfortably slept 6 individuals. Becuase it seemed small, we asked to confirm before booking and were told again, "Yes, the unit comfortably sleeps 6." It lists a sleeper sofa and air mattress.
We booked the unit and stated we were bringing six.
Upon getting to the unit, we found the unit was not prepared for our six. There was a queen bed, then a futon (not a sleeper sofa) that might sleep one comfortably, and an air mattress that had not been blown up before or tested. After 25 minutes of trying to blow up the mattress, it had still not loaded fully, maybe because it had not been filled before? but it was evident the quality of the mattress and blower were low. On top of this, there was no bedding for six. Nor towels or pillows. NO pillows, towels, blankets, or sheets for two of the six of us.
So the unit was prepared to sleep 4, IF the air mattress filled up all the way. The air mattress had sheets and two sham pillows and one bed cover. But the futon had no bedding.
So let me reiterate. The futon is not a sofa bed. With even one child on the futon, the futon tipped over if she wasn't right in the middle on the crack. And it would never have fit two adults, however the unit says it sleeps six "comfortably". BUT, we had no pillows or blanket or sheets for two of our kids.
So we were left there with one queen bed, an air mattress that still hadn't filled, and a naked futon with no pillows sheets blanket or towels for 2 in our family.
The fan stopped working after a few minutes, even though we had not switched any switches off. And the air conditioning that was in the living room was not reaching back to the small bedroom.
We felt very deceived. Especially after affirming it actually slept six before booking. There is no way six sleep comfortably, NOR had they ever housed six there successfully. Nor had the air mattress been tested. And they listed he futon as a sleeper sofa.
We felt they said it slept six simply to get more money, but at risk of their customers.
So here we were, in the middle of the night, without bedding for two of our kids, and an air mattress that hadn't blown up yet, and a bedroom that the AC unit did not reach, knowing we would never be able to sleep that night. We had to drive an hour back to the city to find a last minute hotel, so that we could sleep.
We had tried calling the host about the bedding missing and told us they would call us back after they talked to the cleaner, then sent us a picture of the bedding for the air mattress. So that takes us to sleeping 4. Still not enough to sleep our six. They still have not acknowledged that the unit was not prepared for six.
We put away the air mattress and anything we touched, locked up the unit, and loaded our car to drive to the city for hopes of a hotel.
The next day the host told us they were refunding one night (we paid for two) and half of the cleaning fee because they would still need to send the cleaners in.
This TRULY makes us not want to use airbnb every again! This is of NO fault of our own. We booked something that slept six. We arrived to something that was not prepared for six whatsoever and had to spent all that time and gas money in hopes of a last minute hotel. Had the unit provided what it advertised, we would have slept there despite the failing fan and AC not reaching the back room. But after 30 minutes in the unit attempting to blow up the bed and contact the host for bedding pillows sheets blanket and towels for our other 2 kids, and not receiving anything but a text that there were sheets in the closet (only for two), we knew it was a lost cause.
We did not use any part of our purchase. Yes they had to send the cleaner in to check on the place before sending in another guest, but we were there and put things inside then left. This is not our fault they had to send their cleaner in. They falsely advertised and in NO way should be allowed to claim they have a sleeper sofa and comfortably sleep six, and for whatever guest number they advertise, there should be bedding provided to meet that advertisement. Finding a new place in the middle of the night to sleep our family was highly inconvenient as we then needed to go back to the area where the airbnb was in the morning, another hour drive. Then back down to the new hotel, another hour drive.
This was dishonest and deceitful which felt like in hopes of booking more, disappointing to still have them not acknowledge the place was not prepared for six with bedding, and then tell us we owe half the cleaning fee and are paying for one night stay.
THis is not right.