Although I was not able to make my flight and keep my reservation I had a positive experience with Lorelle. Lorelle is very passionate about hosting compared to the 4 other hosts I've delt with. She is very quick to respond. When I told her I missed my flight she recommended to cancel versus reschedule which is what airbnb suggested. I cancelled anyway since I didn't know when I'd be able to make the trip again. I knew Lorelle had a strict cancellation policy but to my surprise she gave me a refund!! She definitely went the extra mile with that gesture. I look forward to being her guest in the future.