Location definitely matters. We were fortunate to get moved on day 2 from bottom floor in Heliconia building (4 floors DOWN, no elevator) to Guava building. You can’t make requests, but the first unit would be a no-go for anybody with mobility issues and this would be a very different review had we been stuck in “the dungeon” for our entire week stay. The unit was nice inside, but climbing up and down the stairs was not fun or safe for our family. Make sure to mention mobility issues in your reservation info.
That said, they were very helpful when we told them our concern with the stairs for our son and worked hard to get us moved on day 2 when originally they weren’t going to be able to until day 3.
The resort staff were wonderful and we LOVED our stay in Guava 3107...awesome view, close to beaUtiful pool, close to beach path (note: it’s a lengthy and steep paved path so use the golf carts—just call the front desk!). The Ukulele Colada at the pool bar was delish. Hopefully the restaurant opens soon because that would have made our stay even better! Mahalo for a great stay! 🌺