The house locking procedure was unclear and we were locked out of house at 9:30PM. We went to Volcanos National Park and came back and door was locked. Checked the app and it was not in the instructions. We called and texted her as she said she was available but she never answered till 1:30AM. We ended up driving back to Kona at night on roads that are not great. Then I had to drive back in the morning to get my things. This was a total waste of time and gas. This is a two hour round trip out and back. She said she would comp us a night but Not worth the trouble. Lisa did but our bags out front and said she mentioned the code to us and that she never puts it in the app. She lives on site so not sure why she didn't respond to knocking on door, calls and text messages. Unfortuante experience.