Erika was very responsive prior to our stay in Kona. The location was very convenient for walking to downtown Kona and a quick 7 minute walk to my conference. It was great to have free parking and plenty of space for 4 adults and 2 small children. I really appreciated having laundry and plenty of extra towels and bedding if needed. The beach gear provided and pack n' play was also great. I'd recommend it to any family staying in Kona.