I rented this unit and also a unit from Castle Resorts (front desk of the Waikiki Grand Hotel). My experience with Castle Resorts was much better than my experience with this real estate company. Unlike Castle Resorts, this company would not provide an extra set of clean sheets. I want others to know this in case they don’t want to be doing laundry when they are on vacation. Since I rented the unit for 9 nights, I did not think it was asking too much to provide an extra set of linens. I finally broke down and washed the bed linens the day before I checked out, as I could not stand it any longer.
This unit did not have internet service or TV service when I arrived. Finally, after 3 nights/4 days (without TV service), they finally got everything working.
They messaged me and offered me a one night refund for that. I think they retracted that offer as the offer only showed up in my email, but not the AirBandB correspondence. I did not think the credit was fair for the amount of time I was out of TV service.
They said they processed the credit the day I checked out. However, after 7 days, it had not processed. Only after I contacted them after 7 days did they process it immediately.
I would only rent from them again if there are no reasonable rooms available via the front desk of the hotel.