PMI is a class act in terms of their lightening fast responses, taking action to remedy any issues that arose, attention to detail in design, layout and household items within subject premises. Felt like we had butler service as if we were staying at a Ritz Carlton Reserve and/or Four Seasons property.
PMI sets the golden standard and should be incentivized by Airbnb, to share with other Airbnb operators how to do things the right way.
Our stay was not perfect, but PMI’s approach of quickly responding with the more important follow up of “How do we make it right?” was what was far more important. Thank you.