Mark was easy to deal with.. however we had some issues with the air conditioning unit and it took two days to come to a resolution in which we ended up being moved from our room to another room within the building that was ok ... my only issue is that when I sent a request to get the a/c fixed.. I didn’t get a reply and had to follow up at the end of the day again to which I was told that they were in meetings and busy... maintenance looked at the a/c unit, said it had to be replaced, would be done the next day and by late afternoon, still wasn’t fixed and I had to follow again... so if I didn’t keep following up it would have not been replaced.... if you left the window open it was very loud and I was eaten alive by mosquitoes.... overall stay was ok but in all honesty I wouldn’t stay there again... it was lower end of the budget so I can’t complain, but next time would spend more and stay in a nicer place....