Jackie and her team were easy to correspond with. The check-in and check-out process were both seamless. The room itself was old but the size was definitely fine for two of us and the views were spectacular — the pictures do not do it justice. I rated it low for cleanliness because, as others stated, some of the pillows and sheets were (blood) stained. The AC unit was also very moldy and although they cleaned it for us quickly (which was nice) it definitely just needed to be replaced altogether. The location is in the heart of Waikiki and very walkable — close to beaches, surfing, restaurants, convenience stores, laundromats, etc. and a 20 min drive to the HNL airport. Parking is very difficult in that area so expect to pay $25-35/night for garage parking. I’m not sure what the Monarch hotel rates were if you rented directly from them though.