Imagine flying seven hours with your whole family to beautiful Maui, excited for a week's vacation. Now imagine opening the door to your condo and finding a couple already living there. A bad shock! The couple was very nice, but the condo had been double-booked. Okay, mistakes happen. But now it is up to the owner and AirBnB to make things right, immediately. They did not. We were thrown back on our own devices to find a place for a week in Maui. Needless to say, our solution cost significantly more. Does AirBnB care? Apparently not.