Bridget was great at communication, however, she became less friendly when we informed her that the lock to her property would not lock, and acted like this was our fault. Bridget claimed she would cancel our stay due to the unit having no air conditioning (and the windows would not open-the apartment was hot and humid with no air flow) but then charged us $450 out of $1050 for staying at her property less than 8 hours overnight and checking out at 7am. She charged us almost a 50% cancellation fee when she agreed to cancel for 20% which would equal almost $200. The unit had multiple cockroaches, no airflow, and felt dirty. I would not recommend and I am glad we found a very nice hotel for cheaper than this Airbnb.