Dilapidated, small one-room apartment.
-Old patched screen door that falls off hinges every time you try to open it.
-I gave my young child a bath and there were multiple peeled paint chips (up to 5cm long) floating in his bathtub water.
-The place was dirty when we checked in: dead bug and food spills in fridge, old meat smeared on the tongs, fridge handle really gross (wiped it and the paper towel was brown).
-Stained bath towels.
-Thick dust caked on ceiling fan, appliances, screen door, dust chunks inside 2 stand up fans.
-TV didn’t work (outdated instructions).
I submitted photos of the lack of cleaning and requested to have the hefty $230 CAD cleaning fee refunded through aircover but the host refused, even when an airbnb agent called her directly to negotiate and explain the problems. The host asked to enter the apartment while I was staying there to inspect the bathtub. I thought she was trying to help me but she wasn’t. I’m confused at where the cleaning fee goes because it was not even close to a two-hundred dollar cleaning job.
Refunding the cleaning fee would have been the right thing to do. It’s unfortunate and reflects poorly that this host does not value her guests or their wellbeing while staying at her apartment. Especially guests with young children.
I do not recommend staying here. I wish I would have stayed at a nearby villa or hotel instead. I was counting down the days until checkout. What a disappointment.