25 NIGHT STAY from a crusty hell. This the result of a large companies owning Airbnb's. A sweeping lack of attention to detail, as well as consideration for the guests. Basically, it's like calling a major corporation and getting bounced around from buck passer to buck passer.
Check-in---easy enough, although it was into a dirty Airbnb. I'm not talking garbage in a can, or scuffs on a wall. I'm saying dirty, dusty, dingy and kinda dank smelling. EVEN THEN, benefit of the doubt...off day, perhaps? Regardless...when i spoke with both the front desk and host (via the app), they offered no solution except that WE PAY for someone to come clean it. Honestly...if they would've let us cancel the res and find other accommodations--i would've left a good review, but alas.
This wasn't even the tipping point, however---we asked for a late checkout (weeks notice) after all of this and said no. Not even an extra hour. I thought it was a good chance for a service recovery, but I guess not.