Apparently super host means booked often, not that they are a great host when it comes to the guest experience.
The communication was terrible with both the owner and the airbnb staff. The website clearly states that you will be provided a contact number once you book. And from experience it’s important to get a local contact number in case something comes up. Like the digital lock not working, or a water leak, etc. I never heard back from the host after sending a message at the time of my booking. When I called airbnb to get a contact number she refused and said it was voluntary that the host give out any contact information. When I finally reached the host, he seemed bothered by my request to have a contact number in case something goes wrong.
In terms of the unit, the towels were very old and smelled mildewed. that is not something remedied with washing but rather replacing them. Lastly, there were instructions in the unit encouraging the guest to sleep with the front door open, so that you wouldn’t run the air condioner all night. For one that poses a safety issue and second, it’s quite hot in August in Hawaii (I used to live there) and no amount of breeze will cool down the condo in august. I’m thinking this is probably why the towels smelled like mildew. Hopefully the host will take note of the issues and take steps to remedy the situation.