Jess is AWESOME. Quick with communication and advice. We had problem with the shower and it was fixed immediately. We needed a dr rec for our little and she was on it.
The location is prime at Kuhio Beach and our fav South Shore breaks (so great for kids) at Queens and Canoes. Place is small but you're not it in. Pool and hot tub on the roof catch a lot of wind but the the view is spectacular.
Con: Elevator is slow--two go up to the rooms and a separate one is for the parking. Bed is ok if you're light.
Tip: Have Target (Shipt), Instacart or Amazon deliver your groceries. Turo worked out beautifully for a car. We love Dukes for dinner (always), Onoya Ramen (delivery or 20m walk) Musabi place is super downstairs if that's your jam. The hotel next door, Aqua Bamboo has a nice little restaurant too--great garlic shrimp, poke and steak in a super laid back tropical atmosphere.
Hanuma Bay is good but you gotta book 2 days in advance exactly at 7 for a reservation or just show up the day of (early best) and wait in line. And the price went way up to $25 per adult. San Souci is a close snorkel (walk 15 min) or take a catamaran to turtle town.
Avoid Moniez for board rental. They are strict about the time back--rented for 2 hr was a half hour later and they tried to charge $80 and just a whole lot of attitude, and they had a whole lot of other boards in the quiver to rent out so it was just silly. Moku is easy going for board rental, Star Boys next door is ok but they are tuff lites.