Frank and Kristen where very nice and provided great information prior to travel which assisted with trip planning and preparation. Their information was a lifesaver when we delayed in making camping site reservations, their information allowed us to find the right spots and were able to find a last minute spot that was just amazing . Both were very nice, responsive, providing set up instruction on site before departure for our adventure. Everything went so smooth, recommendations for food, beaches, equipment provided, etc. were spot on. We would definitely rent from them again!!