When our flight home from Maui on December 23rd was cancelled same day, we had to check out of another vacation rental. I frantically searched Airbnb to find a suitable 3BR condo close to Kaanapali that we could switch to. Not an easy task two days before Christmas. I inquired with Fereshteh on a different unit that was available. I asked for a quick response given our dire circumstances. Fereshteh responded almost immediately and indicated the condo would be available at 4 pm that day … but offered if we need a place to check-in earlier than that, they had identical condos that could be ready by noon (just 2 hours later). We gratefully accepted that generous offer, secured the booking, and were able to check-in to this property by noon. The quick & helpful response from made a really terrible situation much easier, and our family was so grateful. It was also easy to add the 1 night we needed once our flight was finally rebooked. Condo was great, customer service top notch!