Hing was very helpful and a very thoughtful host. I had to cancel my reservations due to Hurricane Lane. Not only Hing gave me a full refund from her part, which according the the cancellation policy, only half should be returned to me, Hing personally contacted Airbnb to return full refund to me. This is the BEST customer service and thank you Airbnb, for having a superhost like Hing!! Hope everything will be fine in Hawaii!