Mixed feelings… never made it into the original room I booked, was essentially without a room all afternoon in the middle of our 10-day stay, and didn’t finish the 10 days with this company (Koko Resorts). To start, I was told the pictured condo is where we’d stay, which I chose specifically because it had an in-room washer & dryer. We never made it into this room, so we ended up having to use the washer & dryer located at the end of the floor (there’s only one per floor & you pay to use it). The room they put us in didn’t have many towels so we did a lot of washing. Or you can pay a fee ($15?) for each towel exchange. A good thing was the new room was clean & spacious. It was on the 30th floor with a great view of diamond head, sunrise, and the ocean. It also had a well-stocked kitchen, two queens, and a pull out couch which allowed us 4 to sleep more than comfortably. On the 6th day, they had us scheduled to check out and check in to the original room, which we checked out before 10am as instructed. Thank goodness we had plans for the day because we weren’t notified until 11:30am that our room still wasn’t fixed. The room we checked out of was reserved for someone else so we pretty much were evicted. They offered to stow our bags while they figured it out, but we had already left luggage with friends that morning in order to go to North Shore. The second room they wanted to put us in had a king bed & would require an air mattress to sleep 4, but I did not come on vacation to sleep on an air mattress, so I was pretty upset. Thankfully, they were able to get us a room with another company in the building (VRI) and we didn’t have to do anything except check in when we got back to Waikiki. This was solidified by 3pm. I appreciate them handling that. Supposedly, they will also be covering the difference in cost of this room change if there is any, but I haven’t heard anything yet. I understand things happen & Koko Resorts worked as quick as they could to accommodate us, but this interruption in our stay makes me unsure whether I’d stay with them again. As for the Banyon itself, the recreation floor was nice. The pool dips to six feet and there are two hot tubs. The security staff that greeted us each time we entered and left the parking structure were very friendly. We were always guaranteed parking.