This was a nightmare of a stay with Airbnb and with this host Crystal - first off, this was for our honeymoon.. I had booked this condo MONTHS in advance and then when we showed up to the property - the check in host says “did you get the message from Crystal yesterday?” - YESTERDAY - There was no message sent.. and when we relayed “no???” Quite confused.. he relayed that the host was supposed to message us saying that our condo is not actually ready and that they ‘upgraded’ us to a top floor room.. They played it up as if it was supposed to be nicer but when we got to the room it was awful. Small, outdated and had ants everywhere. We immediately went back down to the check in office to request a room that was more comparable to what we paid for. At this point I had been up for over 48 hours because we flew into Hawaii right after our wedding… I started to cry out of exhaustion and things quickly began to change? They immediately move us to another room and all of the sudden had a parking spot magically available (which we were denied of before) but even the new room was covered in ants.. in our beds, our clothes. JUST HORRIBLE. The front desk said that house keeping would be checking our room daily and that never happened. Overall it was an exhausting and poor experience - my recommendation is to call ahead and make sure that you’re actually getting what you paid for and that they have someone check your room for ants because BOTH rooms they had us look at all were crawling with them. The only nice thing that they were able to do for us was write off the parking fee but even that didn’t make up for how crappy this experience was. Thankfully we were on our honeymoon and already in good spirits because I cannot stress enough how awful this was. Do not let the views fool you & do your research!