Marti was very nice and quick to respond. Place was spacious and pools close. Lots of towels provided and place was clean. She even had extra life jacket for our little one. Loft can get hot and if you are tall watch your head. She has a pretty detailed book about rules and stuff to do but it should be updated. We had a banging issue first 2 night but she corrected issue right away. Overall for price it was good.