Nancy was very accommodating and was able to switch our vacation days when we finalized our flight details.

The resort was down to earth and family friendly. The staff were great there as well. Loved the many pools and took a cool dip every evening. I didn't want to check in all my toiletries on the plane and pay fees, so I opted to ship my things to the resort, and the resort was also very accommodating to that.

The room itself was decent enough. I do have to mention that upon entering the room, it smelled like mildew, so that is probably something that needs to be addressed. There is a fridge in the room, but I think because the power was so weak, any food we kept in there made the room smell... The door to the room is basically like a big shutter (not solid wood) that has slats in the door, so you can hear everything going on in the hallway and vise versa—but this didn't really bother us. We only heard the cocks crow on our first morning there, so no big deal there as well. Pro-tip, keep the sliding door closed if you want the AC to kick in. It's automated like that. Others have mentioned there's no fan in the bathroom (to cancel "noise" and smell), but we fixed that by telling the other to turn on the TV when the other had to use the bathroom! :P We also brought along a bottle of poopourri to mask smells.

Go to the concierge downstairs to book all your activities.

All in all, we had a positive experience here. We would definitely book here again, we had such a lovely time. Kauai is amazing!

Thanks Nancy!