Karl was a great communicator and was relatively quick in responses. We arrived a few hours before check in and they were graciously able to accommodate for us to check in sooner, which we greatly appreciate. I would say the place looks more outdated in person than the pictures appears as there is more wear and tear on some furnishings. However, if you are going to the island to explore you won't spend much time in the studio anyways so that shouldn't be a huge issue. Location is solid since its in a nice complex area and it is next to restaurants and a super market. Also it was convenient that parking was provided.