We arrived early and she did give us access to the unit, however the night before our arrival she informed me that the refrigerator had an issue. She assured me that it would be fixed and she even added a small one to the unit just to be sure, but when we arrived and got settled in we soon realized that neither fridge worked properly... to the point of one spoiling our food and the other freezing the rest of it. I contacted her and on the 2nd night, she came with what I believe to be another fridge but was actually a freezer (which had shattered glass all inside ) That fridge literally froze everything as well. We had to resort to throwing all of our items away and eat out the entire time we were there. Not to mention, the place was not clean. the toilet seat had visible stains as well as the floors having loose hair and even in the microwave was hair., dingy towels laid on the beds. She even had someone come in after we had already put our things in the room and switched out the towels which was definitely not ok, She apologized but it was too little too late. I was over it. The only good thing about this unit was the location, we were close to everything and that was a plus because we had to purchase food 3 to 4xs a day. She returned the cleaning fee, however I was and still am extremely disappointed and devastated as this was our 1st trip to the island and it was supposed to me special because I had a theme of turning 52 in Oahu/Honolulu. I will never refer her or book with her again. My stay was a fiasco to say the least.