A VERY DISAPPOINTING EXPERIENCE
This is the first overall negative experience we have had with an Airbnb rental- a big disappointing surprise given the positive prior reviews. After a long flight arriving in the evening we were looking forward to relaxing in a clean comfortable place, but instead we found dirty towels hanging on a hook in the bedroom, torn lamp shade on night stand, trash and layer of dust under the beds, broken non-functional towel rack in bathroom, kitchen counter facing eating area with dried food stains - to name the most obvious.
We immediately call Airbnb and sent photos per their request. We told airbnb that we would like to move if possible the next. Not able to find a place we told airbnb we would clean up the place enough to make it feel comfortably clean and stay there since we did not want to lose more precious vacation time. The following morning we sent photos and message to hosts. They answered sometime in afternoon with simple sorry, we will send someone to clean and fix. We informed them that we did not wish for someone to come because that would mean we would need to take our valuables with us to the beach, or lose more time waiting in the house for someone to arrive and to clean.
I was and still is hard to believe a host would rent out their place in such a condition, and then learning about it offer such a shallow reply.