We had a great stay in Hilo and used this location as a base for visiting Volcano National Park and other east side points of interest, before we headed to Kona for the rest of our trip. The unit was roomy, well equipped and clean. Upon arrival we learned of issues with hot water, which takes about 10 minutes to run and then only runs for a few minutes, which made showering a bit tricky, but for 4 days we could deal. There are several homeless people living on the bridge we crossed to get to the restaurants and stores but we did not feel threatened by any of them. Amy and Cory were very responsive and helpful.