Condo appeared recently remodeled, clean, and has a view of the ocean and located across the street from a nice public beach. The location is very walkable to shops/restaurants.
There is a homeless/van encampment in the public parking lot on the corner of S Kihei Rd and Keonekai Rd. From the corner unit, the encampment can be clearly seen from the unit’s lanai. It was difficult for my family to enjoy the lanai watching people live out of their cars and see lots of garbage bags and discarded items. There was a homeless individual living in the bushes of the lot and he would accost us every time we walked by.
While the host does not have control of the encampment, this information should’ve been explicitly disclosed to guests prior to booking, and the nightly rate should more accurately reflect the rental’s value inside and out.
The building grounds were frankly not nearly as nice as other rentals I’ve seen in this area or on this block. There were several shopping carts at the entrance of the elevator. I could strongly smell the waft of cigarette smoke when walking in and out of the unit.
I paid a nightly rate of over $700 per night, which was exorbitant and NOT appropriately priced given the encampment and the quality of the grounds.
I requested a partial refund— specifically a decrease on the nightly rate but the owner refused. The host/owner was unreasonable and their responses lacked substance or any accountability for not informing guests of the surrounding situation prior to booking. It felt deceptive.
VacaMaui offered to refund me the cleaning fee in return for a positive review. I decided to do what’s right and submit an honest review.