Pros:
Location
Parking
Our story:
First, let me say that I’ve never had to write a review like this, and I hope I won’t have to again.
At booking, I told the owners the importance of the baby pack-and-play for my baby’s sleeping arrangement, as we traveled without one. One of the main reasons we picked this house was because the owner said he had one for our use. A day before our arrival, I asked the owners to set up the pack-and-play because we were arriving late and it would be helpful and accommodating for us as a family. The owners response was “You will find the pack-and-play in your bedroom closet,” i.e. set it up yourself. After we arrived, to our surprise, not only is the pack-and-play filthy, but it is broken to the point we can’t use it safely. Who is putting their baby in an unstable crib? The owner drove to his other property- took about 2 hours- to get another one. It was brand new in the box, which is great in theory; but as with many other brand new things, it had a chemical smell, so we let it aerate overnight without using it.
At 1am on our first night, we discovered that the unit was completely out of toilet paper. Completely. The owner forgot to leave any for us, which is truly unacceptable. He gave us 2 rolls later in the morning after I told him the situation.
Now let’s move on to the AC. If you use the cool function, which you will want to since the eco option doesn’t cool the room lower than 78 degrees, the machine sounds like it is grinding broken glass after about 2 hours of running on the cooling setting. It made that sound more than once, so we had to turn it off and just be hot. Owner said he tried to find the issue but never experienced it (he put it back into eco mode and left it there). So our second night was also uncomfortably hot.
A lot of the amenities, e.g. the coffee maker, the beach chairs and umbrella, are well over-used and of questionable cleanliness.
Finally, communication from the owner was a bit much. Guests are asked to notify the owner about an hour before arrival , an hour prior to check-out, along with very, very long instructions about the home’s quirks (of which there are many). Normally we would let a lot of this stuff pass without comment, but at check-in with an overtired baby and no working sleep arrangement, we didn’t really want to hear about the house or his snorkeling business.
We didn’t stay for our last night bc of the issues we experienced and we didn’t want our trip to Maui to be remembered this way.