Space wise overall pretty pleasant experience, nothing wrong with the location, the space, etc. everything in terms of my stay was pleasant. Most of our complaints were with the front desk. They charged us double deposit because someone miswrote the room number on our room keys. Not particularly thrilled because the front desk staffed rushed to charge the extra deposit. Yes it was “returned” or dropped off eventually but our deposit was applied to someone else’s room/suite until it dropped off. Could’ve easily just cancel the transaction and returned it but insisted that the deposit would drop off anyways. Most point of sale systems can just cancel the transaction and provide proof of cancelation or refund to customers which we didn’t get. Just a reassurance by the staff that it would drop off since it’s just a deposit.
Timeliness was another issue. I asked about early check-in weeks in advance. According to the Airbnb listing it didn’t seem like anyone had the place before us, but we were told the place wouldn’t be ready til 3pm if not earlier when we got there at Noon. I get the drill and that’s fine, we were told that we’d receive a text when the room was ready. I never got that text, I actually went back to the front desk at 3:30pm to check the status, only for the front desk to have to call to verify. I actually didn’t get into the room until 4pm. Management and Front desk operates this like hotel, but poorly in my opinion. I’m not sure if the other patrons were being “Karens” or not (definitely a fair share of Karen’s by Whaler Village when we were there), but it seem like the front desk/check-in had a fair share of frustrated guest as well. Not to make assumptions but I felt like our spot was ready to go and they didn’t want to release it to us until 3pm even though I asked if we can get in earlier and we were given a promising answer. Just felt like we wasted 4-5 hours that we could’ve used to enjoy the beach or something near by…which was most of the afternoon. Service wise, it was a poor job of setting expectations. I was told they would try to accommodate us earlier via Airbnb before we left, I was told in person they would try to get us the room earlier when we got there, then when it came to the deadline I didn’t hear back at all and actually had to go back to inquire at the front desk. I get it’s Airbnb but they operate like a hotel, and if this was a real hotel/resort that kind of service and lack of communication and miscommunication(double charging deposit) is bs.