We were never able to meet the hosts but were aware of that before arriving. We had clear directions and instructions for arrival and getting settled. All the reviews of this place are fantastic and they are well-deserved! This was our favorite place of 3 on the Big Island. We wanted it to be our home and never leave. It is super cozy and comfortable, well-appointed, quiet, and secluded. Everything you need is included. We did use the propane fireplace in the living room because it does get chilly at night. We highly recommend it. Don't miss it if you are planning on Volcano.