The room — 5/5. Really beautiful view, room was really nice and well thought out.
However, communication with Lei Hawaii Realty — 1/5. I was disappointed with my experience booking with them. After I had booked and paid for my stay, they messaged me to let me know that as a result of a mishap with Lei Hawaii Realty and AirBnb, a fee had been left off my transaction. We went back and forth for about a week before my stay — me telling them this was an issue for them to resolve with Airbnb for future stays, and not my responsibility to pay for a charge that was missed on their end. They told me I could either pay for the fee or cancel the reservation, with seemingly no room for flexibility, given the circumstance was unusual. I’m disappointed that they did not understand that this issue was really not mine to solve, that there was a lack on their end to be solutions-based, and no attempt to try to make my experience better, even after I called them to try to discuss how we could find a happy medium. I offered to pay half the fee, which is what we ultimately landed on, a week after I suggested it.
Lei Hawaii Realty caused me a considerable amount of stress while I was on vacation, and offered no alternate compensation for causing this inconvenience. Given this experience, I don’t recommend booking with them.