All the communication was done via email with third party company which was a bit disappointing for me. It was frustrating because they wouldn’t respond on time. I asked for a late check out 4 days in advance and didn’t get a response until 2 days later. The late check out was denied then denied. I had TV issues and didn’t receive a respond until the next day. If communication within the platform is important to you I would go with a different stay since they are others for a similar price. However, if that’s not a big deal for you it was at a great location with all the necessary amenities.