very disappointed! upon arrival the carpet was filthy!!!! After several calls to the front desk, which were redirected to Vacassa (resort directed all calls/requests for service to Vacassa), our carpet was cleaned on day 4 of our 8 night booking. To add to our frustration, the AC did not work. I slept in my boxers on the top sheet just to not be sweating. still woke up many times sweating from the humidity. Again, had to go through Vacassa to get maintenance to look at the system. Response from Vacassa was very slow and many times was promised a call back that never came. How is it that the resort directs all of this to the host to then assist? Makes no sense and is a very poor process!!! All in all, 4 maintenance folks were sent to our room, all when we weren't there to Ultimately get NO RESOLUTION! THIS IS COMPLETELY UNEXCUSEABLE WHEN PAYING ALMOST $6k FOR OUR STAY.
To add, you do not get any towel service pool side when every other room/visitor seemed to have 1 of 2 towel services available at the resort.
Would definitely not recommend booking through Vacassa!!!!!