This is simply the case of “you don’t get what you see” turning into “you don’t get what you deserve” The first one is due to the Kuleana’s club (resort) false pictures of the view from the unit and second one is because of the Airbnb’s not caring much about you. I guess I have been naive to believe that all of the information contained in the listing, pictures and description is accurate and in any case of wrongdoing I was covered by Airbnb. This is why I was not writing a review before, but I now I know that a review process is a must; good experience or bad experience. I will not get into too much details. You can just read the emails string;
The following is the message I sent to the club and Airbnb:
“The view from the balcony is almost obscured by a large tree, which does not match the picture of this unit on AirBnb. I found this to be deceptive and inaccurate. Having texted the manager about the situation, I have received the following response: "we do not guarantee specific rooms”
Here is my response: “Yes, but you should be more specific about it in the description and inform people in advance. The majority of people book their vacations through Airbnb because of the accuracy of the pictures and information. We wouldn't have reserved this unit if we knew this situation beforehand. Furthermore, there were other units in a similar price range or lower that were directly in front of the ocean with no such obstruction”
The Manager's response is as follows:
“Please do not tell my employees what they "should" do. If you don't like beautiful beaches and 50 year old mesquite trees, you are free to leave.
Airbnb’s is as follows:
“After careful review of the documentation provided, unfortunately, this situation doesn't under our AirCover program fall.”
In conclusion, there is too much to say, but "hey, we are on vacation, what is the point in stressing ourselves out?"...