This is a comfortable and well situated unit run by an experienced and professional organization. My wife and our 2 adult children had all the space we needed and the pool was a lovely place to cool off after a day in the heat. Loved being close enough to the waves crashing on the near by shore to hear them in the dark of night. We never needed anything so didn't get to test the responsiveness of the "host".
A few things if you've never stayed in Poipu: The closest stores are small and geared toward tourists, if you intend to cook for yourselves hit the Safeway and Costco by the airport. Local produce stands were far and few between, mangos from Mexico in the Safeway, seems wrong. If you're intending to eat out in the kind of post covid era prepare for busy eateries and random closed businesses. But the Hawaii mojo makes up for the occasional disappointment.