We haven't got any chance to meet Jackie & Matt in person, but they are so responsive. They had sent us taxi info before we arrived so that we can choose to take shuttle or taxi.
The room is clean and sweet. They put a binder on the dresser, providing tips of staying in Honolulu. One day before we check out, they sent us a note to remind us the time of check out and where to put the key cards.
The bus stop is not far from where we live. ABC stores and 7/11 are close as well.