The location and the villa were amazing! The Kapalua Villas are always one of my favorite places to stay on Maui.
Unfortunately, the air conditioning had malfunctioned on a prior guest and our host was aware of the issue and did not disclose it to us.
They also sent an air conditioning tech to look at the system without any notice or communication. This tech arrived on our wedding day at the front door and asked “how is the air conditioning working?”
We responded everything seemed to be ok. They immediately left without further questions.
The next night the AC completely failed and the place was over 87 degrees inside at night. Miserable.
When we shared this experience on our wedding with Beverly she blamed us for turning the tech away and offered zero empathy or consideration.
I requested $248. The cost excluding taxes and fees for only the last night of our stay.
She declined this and it went into the Air BNB arbitration process that ruled in our favor and refunded the funds.
All of this could simply have been resolved by hosts that communicated on the front side and didn’t try to hide a major problem like air conditioning malfunction on a tropical island.
Unfortunate. I hope they do better in the future. Their spot is beautiful and an ideal location.