We hesitated about giving a harsh review for this AirBnB, but after staying there we believe that some issues need to be addressed.
First, let me say that the location is great : lots of nice restaurants nearby, the beach is close, nice pool, etc.
The first (minor) issue we had was finding the place: there are lots of building around, and we ended up walking around with lots of luggage before ending up asking the front desk, which we later were told we shouldn’t interact too much with because they have nothing to do with the owner.
As for the unit itself, it has everything the ad indicates. We were a bit surprised by the heavy chloride smell, which didn’t give us the impression that the place was super clean. I myself am usually fine with any type of bed, but this one was rather uncomfortable.
The biggest issue to us was that the AC stopped working around 9:00pm on our last evening there. It was excessively hot and humid in Kauai at that time, so that made the place really uncomfortable for us (and we live on Oahu, so are used to the heat). I was told by the owner that it was not possible to send someone before the morning (which is understandable, but still we were the ones who had to deal with the heat). I spent about an hour looking through the instruction manual online, did a manual reset, changed the batteries of the remote, but nothing worked. We decided to leave and book a hotel in Poipu for the night.
I wouldn’t make a big case out of this if I didn’t get a text the following morning by the owner claiming that she sent someone to the unit and the AC was working perfectly fine. It might be the case, I don’t know, electronic apparels sometimes stop working and then work again for no reason, but I felt like I was accused of being dishonest.
I don’t mean to be obnoxious, but I have a Ph.D. in mathematics and am a university professor, so I believe I would have managed to make the AC work in an hour of trying if there was something that could be done.