I would like to start out by saying that I have 2 ratings. The location of the condo and resort community and Ridge Realty Rental company were 5-star all the way! The condo was 2-star.
5-star: Kimberly at Ridge Realty Rentals was AMAZINGLY accessible and responsive! If I had a small question about recommendations for the Maui area, she wrote a book giving me options, her opinions and solutions. She was truly an asset to my vacation. She was quick to respond and was personally interested and accessible to make our trip the best it could be. I was very confident that she and Ridge Realty was going to take care of us while we were there. The condo was near the beaches as promised, 1 minute from the pool and surrounded by lush an beautiful landscaping.
2-star: While the fact that the condo DID NOT have air-conditioning was mentioned at the very bottom of the listing and I missed it, the fact that this rental does not have AC in a tropical setting was a nightmare for us. I heard AC units humming along around us in other units so I'm not sure why owners would make a decision not to have it. There were no amount of windows or louvers we could open or fans that we could use to avoid sleeping in our sweat. On most nights there was little to no breeze so we were at the mercy of the heat and humidity. The living room ceiling fan buzzed loudly and made knocking noises that were disruptive. The master bathroom tub, which my daughter would have used every night, had a handle broken off that made it unusable.
While I would stay in the Ridge condos again in Kapalua, I WOULD not recommend staying in this unit because of the AC situation. There was no escape from the heat when we needed it the most. If thy were to add AC, I would certainly change my recommendation to a much higher rating.