Called the day before arrival to tell them I was going to arrive a little early and hoped to be able to check-in. I spoke to Aisha, who was pleasant but instead of helping me with my reservation, simply said, "The agent in charge of that room is not here right now. I will just put a note here with that reservation." I thanked her and continued with my trip. As soon as I landed in Honolulu, I got called into a meeting. So, I called Hawaii Dream Realty to inform them I might actually arrive a few hours after I told them. Again, I spoke with Aisha, who, this time, upon checking my reservation, asked me, "Aren't you in room ***" I told her, "No, I'm actually in 1006A." She then asked, "Isn't your name *****?" I replied, "Nope, my name is..." She simply said, "Oh, no. Someone else has that room. But don't worry we'll take care of you. Let me check with my manager to find you the right room and I'll call you back." I was in a rush, so I agreed. Hours later, after my meeting, I checked my messages to find my Airbnb inbox contained a message from Airbnb that said my Reservation was CANCELLED. I was shocked. No phone call from Hawaii Dream Realty. Airbnb then went on to say they would refund plus 10% and they would help me find a new rental. Well, it was Friday late afternoon and I needed a place near Waikiki for work. What do you think happened? Airbnb was fully booked and I ended up at a hotel paying more than double what I expected to be paying. Avoid the nightmare. Book a different property.