The Volcano room is like staying in a tree house, truly lovely even when raining. The room itself looks like the photo however the description states there is a full kitchen with a working oven. Neither prior to arrival or at check in were we told the oven was out of service. This was extremely disappointing since we purchased food items requiring baking.
The dehumidifier left running for 12 hours never did anything, it was loud then just hummed but never took any water out of the room (none in the bucket). The bed comforter is tattered and stained and should be removed or updated with a fresh easily washable cover.
We were excited about the two hot tubs especially after long hikes until I saw the water was green and assumed it was not sanitary.
I realize there has been quite a bit of rain, however the driveway into the venue at this point is almost unpassable in a standard car due to the standing lake of water on the drive.
I did let the property manager know about all these issues. In time I believe they will be addressed. I look forward to seeing for myself one day.