Very disappointed with this rental. It is over priced for what you get.
We stayed at 2 other vacation rentals while in Hawaii and were extremely disappointed by this one in comparison with the others, even though it was the most expensive.
The Cliffs facility itself is nice - a nice, but smallish and shallow pool, beautiful view over the ocean, BBQs, on site events, etc.
The condo is dated, old and not well maintained or cleaned. It feels as though the furniture and appliances were supplied from thrift stores. Had the price been lower, that would have been fine however for the price charged this was not acceptable.
We contacted the owner and provide a long list of issues. The following day they provided us with a new toaster and bottle of cleaner. I guess it was expected that I clean the condo while in vacation?!?!?!? For the cleaning fee I paid, it is expected they would provide that!!!
Issues:
- fridge was not clean with food and dirt inside and out.
- screens were broken
- kitchen faucet was broken
- window covering missing by door so people sleeping in hide a bed have light shining in their eyes
- toaster half working
- only 3oz dish soap was provided -not adequate for 10 stay
- only 1 laundry soap was provided - not adequate for 10 day stay
- boogie board was broken and couldn't use it
- sheets were still in the dryer upon arrival
- hide a bed is awful with the lower half of the bed noticably sagging enough that you can see it.
- tv didn't work
- Dishwasher button was broken and smelly.
- appliances were obviously reconditioned and painted white.
The Cliffs facility will not address concerns with private rentals so these issues were not adequately addressed when we communicated them. You are on your own if you have issues.
Overall, very disappointed with this suite.