We arrived on Kauai a little early & were granted early check in with no problem. Susan was there when we arrived to show us where things were in the apartment. Everything was clean & cozy. The apartment itself was just what we needed. Everything worked, it was cool, internet was good, bed was comfortable, etc. There were also some goodies waiting for us, which we were very happy to receive. Bernie & Susan gave us some good advice as to where to go for a good view of the Na'Pali Coast (so I'd trust their advice) & were always around to help if we needed something or had a question. The location is great - right near Poipu & within driving distance of the West Coast (Waimea Canyon & beyond), the airport/Lihue & not TOO far from the North Coast either. We were able to do all in 4 days! When we had to leave (sadly) we realized we needed another suitcase for our souvenirs. We asked Susan where to go to buy one & she even offered us one she had!! Above & beyond. We'd highly recommend you stay here. In addition to all this, we saw a rainbow right outside of the apartment every day!!