Sara is professional and responds quickly! We had a bit of a delay getting out to Hawaii, lost couple days in our trip but Sara was very accommodating and just honestly made this hiccup easier on us in terms of lodging.
My wife and I were extremely impressed with this location. Gated community, immaculate, comfortable, fully stocked kitchen (cooked everyday), plenty of towels, washer and dryer worked great, beach items and a welcome basket/wine! Pool and BBQ were great also!! Great area for the Western side of the Big Island! Close to lots great beaches and stores but outside of the busy vacation hotel traffic.