my child and I stayed her 11-12-22 through 11-22-22.
Two days in I found roaches. I emailed Ali 5 times. I was told days later pest control could not spray until next week. I began capturing roaches and saving in a baggie. One crawled on my child while sleeping.
On 11-14 I requested garbage bags to put all my belongings in.
The only help I received was small thin plastic bags.
It took me many many hours to keep taking things in and out of bags to keep bugs from getting in my things. Several hours to pack to make sure there were no bugs. I threw away a lot of things to reduce chance of bugs going home with me.
They turned down my request of a refund. I have received no feedback or apologies.
another air b n b guest at Island Colony informed me of the same issue, with no response from Ali.
My daughter's birthday trip has been ruined!
I hardly slept, staying in the Libbey every morning for hours until it was time to surf. I am disgusted at the service provided by Ali'i!