Richard was very responsive through messaging and also responded in person because he happened to be nearby when we arrived. The condo is well-equipped (kitchen, auto ice maker, beach equipment). Tastefully decorated and comfortable bed. Not having AC is not a problem. The two ceiling fans and fresh air kept the place comfortable in weather that was mid-80s and very humid. We loved watching the sea turtles and crashing waves from the pool deck. Hale Ono Loa is a great home base for exploring Maui and also for relaxing.