Overall we had a pleasant stay at this condo, but we did have a few issues.
Pros:
-Spacious
-View, which is even better than it appears in pictures
-Well-equipped kitchen
-Communication prior to check-in was easy, with quick responses
-Checking in and out was easy
-Beach and chair towels are provided. There are also two coolers, which was convenient for beach days
-It was very nice to have a washer and dryer in-unit
Cons:
-The propane tank was empty, so we were not able to use the grill on the lanai
-Communication after check-in was not good. I tried messaging Kona Now via the Airbnb app and received a response stating that after check-in, I had to communicate by phone. When I called the number given, no one answered
-One morning, two older men approached us as we were heading to the pool. They did not identify themselves, so I’m not sure if they were from Kona Now, the property office, or just random people. They claimed that the a/c unit in the twin bedroom was too noisy and they received “multiple complaints” about it. When we returned later in the day, there was a note on the door signed by Kona Now stating that we needed to turn this a/c unit off. As the air conditioning was one of the reasons we ultimately chose to stay in this unit, we did not comply.
That said, this condo overall worked very well for our group of 4. We would stay here again, but we’d want to ensure that the propane and a/c issues have been resolved.