THE BAD: ROACH INFESTATION. Counted over 17 roaches in the condo, large and small in each room. Baby roaches coming out from under the bathroom vanity, and an egg sack of roaches (hatching) on the bathroom floor. Before you book this condo, request proof that they've eradicated the roach nest from the bathroom, and the condo.
**THE GOOD**: Views in the unit are fantastic, and the balcony is amazing. Vacasa (management company) is awesome. I cannot tell you how professional they were, and how fast they were in responding to the roach issue.
**One thing I learned**: AirBnB said I should have contacted them immediately when I noticed an issue (instead of the host) so that I could have my service fees refunded.
**FULL STORY**:
When we arrived that evening, we noticed two dead roaches on the floor and found 2 live ones in the bedroom and bathroom. We reached out to our host, Vacasa, and they responded immediately notifying us that they'd reach out to the local manager, Tiana. Tiana was absolutely fantastic! I can not say enough great things about her. She sent their maintenance team member, Brad out to remedy the issue that morning. We unfortunately noticed more live roaches when we got back to the condo that evening. This time, we noticed an egg sack on the bathroom floor, and baby roaches coming out from the bathroom vanity. I reached out to Tiana again, who immediately responded (it was late evening) and apologized. Brad came out the next day to remedy the issue. We came back to the condo, and there were live cockroaches in the living room, bedroom, and bathroom. We sent all of these pictures to Vacasa, and requested to be moved. Carrie from the relocation team assisted in looking for a new place for us to stay, and refunded our remaining days. AirBnB and Vacasa both have these pictures in their system for reference.
The condo itself is fantastic, the views are great, and Vacasa was excellent, but roaches-no thanks!
Thank you again for everyone (Vacasa and AirBnB), who assisted us.