This is a hotel. It's not an AirBnB. Painful check-in, constant maid service (with an envelope for tipping), daily resort & parking fee, no common supplies (Olive oil, spices, coffee grinder, etc). It's like a Marriott Courtyard, only older. Weird labyrinth-style rooms, with awkward layouts and a lock-off door splitting the bedroom from the living room. The worst part is the management, though, which I'll cover below.
Here's the good part;
The grounds are beautiful. Being in Hanalei bay, though, it's kind of a given. The pool's great, although a little chilly in November.
Here's the bad part;
My wife and I share this AirBnB account. I initially provided my name, but the booking was under my wife's. This caused a minor five minute delay. However, they used this as the reason for all the problems that followed. The check-in process took about 45 minutes. During that time, they told us that we were being upgraded from a one bed, to a two bedroom unit with laundry. When we finally walked into our room, it was a one bedroom unit with no laundry. I called the desk, and they dismissed my confusion by telling me that they'd finally figured out our booking and gave us the room that we'd originally booked. Despite my efforts, I could not get them to understand that promising an upgrade then taking it away is not OK. They didn't so much as offer a free drink at the bar. Just shoulder shrug. Too bad. It was a very disheartening experience and really colored the whole stay.