Before getting into the review in detail, I want to preface by saying that I have been an Airbnb user for over 10 years and I was previously a super host in LA for many years.
Overall this unit has great views, decent interior, a pull out couch bed along with the master king, and two beach chairs. But overall the property and the amenities are extremely old.
My poor rating is mainly around Midway realty’s customer service / support and the overall experience that me, my wife, and my soon to be 2 year old toddler had to go through.
The power went out on our first night. We were on the 29th floor and fortunately, my wife and son were in the room before the power went out, but unfortunately, neither of them had eaten dinner yet. I had gone out to buy my family dinner and when I came back the power and elevators were down. I had messaged, texted, and called the host multiple times throughout the night with no response.
After 2 hours of waiting, I had enough and decided to climb up 29 flights of stairs in order to feed my family who were starving.
The next day they finally responded by saying it was a building issue and that it was out of there hands. We had a miserable first night yet nothing was done. They offered $100 credit, which was laughable, but whatever. We wanted out of the building because we felt unsafe and we’re fearful of being stuck in the elevator with my toddler son.
The next day we go out all day and come back around 4PM, and guess what? The power went out again.
We had enough, we demanded out with a refund. They finally gave in and gave us a refund for the remaining unused nights. But we were still charged for the first night.
I am giving 3 stars because of the willingness to eventually give us a refund, otherwise it would be zero, but why did we have to lose power twice on our vacation in order for Midway to do something about it?
I wouldn’t come back and frankly this whole experience has crushed my respect and patronage of Airbnb.
P.S. I was able to get a Deluxe Suite, with a tub and a view the very same day that we left for a cheaper price than this Airbnb unit.
These days Airbnb allow their hosts too much power over the fees and cleaning fees. I was actually shocked that my hotel was cheaper than an Airbnb. I am no longer using Airbnb for smaller units, would probably only use Airbnb for larger parties and houses only from now on.
Hope this review helps and know that this is a honest review, I was seriously fearful for my family being stuck in the elevator. Also, it was sad seeing grandmas and families with infants and toddlers in the lobby waiting for 4+ hours to get power so that they could get to their rooms… just ridiculous especially for the price that’s being charged.
Good luck and proceed with caution.