I want to start off by saying this would and should have been a glowing 5-star review. Birute's condo is absolutely beautiful, fully stocked with anything you could ever need for cooking, beach, etc., and the views off the lanai were just incredible. The place is filled with local art, too.
Unfortunately, there was a termite infestation we discovered a couple days in (also the day before our wedding) that could have been handled more professionally. There were drywood termites (both dead and alive) in the bed, on the night stands, lampshades, bathroom floor, hallway, living room, etc. When I made this known to Birute (including several pictures), she apologized and offered to have her cleaners come back, but I had already vacuumed everything I could find out of panic. She told me she would find out from the building manager if there was spraying in a neighboring unit that could have pushed them into her unit. She followed up later and said the manager confirmed that no one had been spraying and that she would call an exterminator. I never heard anything else from her for the rest of our stay and we were picking termites out of the bed every morning and night. I messaged her after our stay and asked if she was planning on administering a partial refund since this issue was unresolved and I cleaned up what probably should have already been cleaned before we arrived. She never responded, so I reached out to Airbnb to come up with a fair solution. They are issuing the partial refund. I have never written a review with anything less than 5-stars until now. I have stayed at countless other Airbnb rentals. I have hosted on Airbnb, too, and believe I would have worked with the guests to rectify an issue such as this before allowing it get to this point.