Tom was a great host and very quick to respond. The room itself was about what you would expect from the average hotel stay. It was a little difficult figuring out how to turn on the AC, and watching TV in bed was a bit of a hassle since the screen was not large enough to be as far from the bed as it was. The location was outstanding, in walking distance to anything you could want in Waikiki, and the employees at the Ilikai were all extremely nice and helpful. The view from the balcony was beautiful, but we found that any time we opened the door to go onto the balcony it often smelled overwhelmingly of weed, so we ended up keeping it closed most of our stay. None of this is Tom's fault, of course, and he himself was a great host. The price just might be a tad high for a room with an equal amount of pros and cons to it.