Amy was a great host and very responsive to our needs. All of her instructions were helpful and accurate. The apartment was well equipped. I felt all the linens were clean and tidy. I was disappointed at first that the pool wasn't open during the day, but as it turned it, the weather was uncooperative, so this didn't matter. The picture of the balcony was definitely photoshopped, as the flooring was not nearly as nice as the pictures. Also, the cushions on the chairs were moldy. The hook for towels/coats in the entry hall was broken. I misread the apartment description, thinking that one air conditioning unit would cool the whole apartment. The one unit was very loud and obnoxious, but needed to use it to keep comfortable. There were several fans - all were dirty, but Amy responded the same day to replace them with clean ones. The master bed was very soft, but luckily there was a murphy bed that was much more firm. There was a terrible sewage smell outside.