We had an early arrival and Olivier made it so simple for us. He met us in the foyer of the building and we were able to leave our luggage in our room and given the keys so we could have access earlier. The location is fantastic. Short walk to the buses, the shops and there are so many quirky eateries around the complex. Little Saigon and Da Big Kahuna were great meals and great prices. We also had the bonus of a full size fridge/freezer on the balcony, so easy to buy food and store.