Overall I would recommend Captain Cook Resorts.
The location was perfect. A very short walk to the beach as well as the Royal Hawaiian Center, entertainment, and dining options.
Check in and check out were extremely easy and painless. The property manager, Paul, was nice, very responsive in the beginning for check in and flexible.
The Yale door lock was Low on batteries and we were trying to get it taken care of but at that point we weren’t getting much response from Paul. Luckily we didn’t run into any big problems where we couldn’t use the lock but every time we left or came back the responsiveness of the lock was very low and would take a while to use. You can imagine being worried whether or not the lock would work.
The unit itself was very clean with exception of a little dusty floor but not a dealbreaker. Everything else worked very well including the AC, dishwasher, and bathroom.
The unit we had came with parking which was very nice. However, the parking was a little funky in terms of getting there from inside the building. We stayed on the 17 floor, but had to go to the 4th floor then walk up half a flight of stairs to the 5th parking floor. (covered roof top parking). When you’re up there at night it’s pretty dark so more lighting would be nice for a better sense of security. Lugging groceries, luggage, and kids is a bit of a pain though if you have a stroller or heavy luggage. Otherwise it’s easier to unload at the lobby if you have two hands.
Overall, great value for the money and could definitely consider staying here again.