Reserved several months in advance. Couldn’t even get into the room when we got here. They never transferred the condo into my name. Sat around waiting for almost 2 hours. I’m not sure if they were not supposed to be renting out this timeshare outside of Hilton and Hilton caught them or if it was purely tech issues. Basically was stranded at the resort and had to try to find a new hotel for my family at 11 at night. All they could say was sorry (which I appreciate), but I would expect more such as an offer for a future stay given the circumstances. The staff at the Hilton Grand Waikikian was also rude and unhelpful. The staff at the regular Hilton hotel was wonderful and helpful.