The house was perfect for our 12 person family, 5 kids & 7 adults. It was well stocked with essentials, clean & well maintained. The TVs in the media room were a little tough to figure out but wemanaged.. the pool and patio were well used by us, someone was in the hot tub constantly until the Wednesday before Thanksgiving when the hot tub heater went out. That was the main complaint of the trip, it cut back our use of the whole pool and patio area. What's upsetting is the service tech said the owner had been warned the heater would go out if they didn't fix a water leak that was running into the top of the hot tub heater. It would have been an easy fix to prevent the premature failure of the heater. The only other problem we had was one of the golf carts batteries must have needed replacement. We kept the chargers on them whenever we weren't using them but the one we had to push up the hill to the house twice before we just decided to park it. It wasn't a big problem.