I’d like to start by saying this is a premium community in the best area of Maui.
It’s disappointing that I have to share the following details, but it’s only fair to those who are considering to book with this host.
It was advertised that breakfast is provided, but it was not.
We were told they were shutting down main water to the house for 4 hours and would drop off water bottles. They didn’t and we were without water.
The home was advertised to have a view of tree tops, sky and ocean blue. The trees have grown, there is no view.
During our stay, one of my family members was picking things up off the floor when she was stuck by a dirty and contaminated diabetic needle that was left on the floor. The property manager came over to apologize and offered to have the cleaning crew come back to clean. We were grateful, but made clear that we expected to hear from the owners. The cleaning crew came to vacuum the floors, but surprisingly took no extra steps such as moving chairs or closely inspecting floors to ensure there were no other needles or other missed items. After several days of no response from the owner, I followed up. The owners consistently took more than a day to respond to each message and finally said that because the cleaning crew came to vacuum, she assumed we had moved on. I made it clear that we had not moved on from as serious of an incident as a needle stick on the property, and at the least expected not to be charged a cleaning fee. The owner then shifted the responsibility of a dirty needle to the previous family that stayed at the property.
We are shocked that the host of a premium property charging close to $1000 per night would so readily dismiss such concerns and inaccuracies about the listing. We will never come back to a home managed by this company.
There are 120 homes to choose from in Ho’olei. Stay with another host who respects their guests.