We had a great stay at the Kaanapali Royal. The units are a little bit older and a little bit of a walk to the beach, but this means that you get great value to stay in a prime location. Awesome beach chairs provided, a great gas grill and very firm, comfortable beds added to the experience.

The big difference in our stay was Maui Paradise Properties - and in particular Nick over at Paradise. We did have a couple of very minor issues (broken toaster, extra sheets), and Nick addressed both of our issues immediately.

There was one slightly more serious issue for us (because I need to work on vacation) - Time Warner Internet went down for a brief period. Nick scheduled the appointment and was there when Time Warner arrived. He worked with the Time Warner tech and saw the issue through to completion (a couple of hours). He even sent us a couple of gift cards for the inconvenience. Pretty impressive, as the issue had nothing to do with the property, but a failed Time Warner splitter affecting multiple units in the complex.

It is easy to write a positive review when everything goes perfectly (as it usually does). But it is really nice to know that when you need a little bit of help that you have someone who will respond quickly to make sure your vacation stays trouble-free.