Great communication and service from this owner. We had no problems with check-in and the unit was exactly as described. In fact, at check-in we were told we had "elite status" or something which gave us a few extras, like wristband keys instead of key cards and discounts around the resort. I don't know if that would always happen with this listing, or if we just lucked out. We were treated just as if we were the owner and had access to everything at the resort, room charging privileges, and housekeeping twice during our 10-day stay.
I will say that I personally was disappointed with the resort itself. It's poorly organized and feels like they just kept building on more and more in a hapzazrd mish-mash of styles. The pools were unbelievably crowded, and no one was actually checking pool wristbands so I'm quite sure they exceeded the max capacity on many days. Luckily we had access to the Grand Islander pool which was pretty boring but at least not so crowded. The service in the Grand Islander was good, but elsewhere service was really poor with most workers just on their phones the whole time. Trashcans overflowing, and service doors and areas left open to the resort walkways etc. I guess part of this was due to understaffing. Also be aware that resort pathways are made of uneven stones which made it hard for my older parents to negotiate. Prices at the independently-owned restaurants and stores throughout the resort were mostly pretty outrageous. On the other hand, the location right next to the lagoon and a very nice part of Waikiki Beach was great.