the accommodation is ok.
location is not great for us when we don't have a car. The island has two popular areas, the south where grand hotel, four seasons and fairmont hotel are, or the town Lahaina, which is 1.5 hours apart, and this sugar beach resort is right in the middle, with almost nothing around..
check in wasn't pleasant. we're aware of 4pm check in time, but didn't expect that we could not even leave luggage anywhere, so its pretty much a waste of the whole day even though arrived before 11am.
The resort reception gave us the key as soon as we arrived, the room was not ready, and then we were told to leave. The cleaner superior was very rude telling us to take everything out before they could clean (we couldn't left luggage in wardrobe??) and dont come back till 4pm, althought they finished cleaning by 3pm.
The resort staff could not help us with anything, telling us to contact the rental agent for anything. There's no room for storing luggage, neither do they seem interested in helping.
For these reasons we will never stay there again.. better to go hotel to get some service and better attitude.