Doug was very responsive and communication was excellent. We happened to be staying during an insane storm but the house was a nice place to be trapped in! The place is extremely clean and well appointed, and had so much space for us. Doug also provided family amenities for us like a pack N play and sheets. Princeville is a strange spot, mostly rental properties, hotels and golf courses. It's more of a response than a town. But Hanalei is only 10mins drive away and is a great place.