Upon making a mistake in my booking 2 hours prior, we realized we had too many people to stay at Susan’s place. When I explained we needed to cancel and asked her for a refund she got very angry with me and denied giving it me because she had already held the room for us.. we had booked the room that day only two hours prior. Eventually she agreed to give my friends and I half of the money back, and I glady agreed just to get away. My friends and i (all under 23) are young guys traveling on a budget, most people we encounter are nice and helpful, this was not my experience with Susan.