Mike's place was great and they were very accomodating for me trying to book the room at almost 12 AM. He always had a cup of HAWAIIAN coffee ready in the morning. They also provide communal ingredients to make breakfast yourself and that definitely saved me the time needed to get groceries. There were bugs in the room but I don't think you can expect to have a bug-free stay anywhere in Hilo. Mike was also very open to conversation and gave recommendations to visit the north side of the island.