Lisa was so easy to communicate with and even stayed up through the night to make sure we were able to get checked in without any issues, after our flight landed late. Our stay was magical, including seeing whales and a pod of dolphins playing just off the front balcony during breakfast. Her binder of tips was so helpful, in addition to a fully stocked kitchen and house that provided all the accessories we needed on our day trips out to Hawaii volcanoes and local beaches. The waterfront location is incredibly relaxing, however it is a solid 20min drive to get to Hilo, the main city on this side of the island. We stocked up on groceries at Costco before our drive over, and Lisa graciously provided plenty of fresh drinking water, tea bags, etc. Due to the location right on the water, it can get humid in the house, but standing fans are provided in the rooms.