This is a good place to stay in Hilo. Located in a quiet residential neighborhood, and easy to get to places around town. It is an older house (built in the late 40s early 50s I believe), so don't expect the latest and greatest. The pictures on the listing are accurate but very flattering. We had minimal encounters with bugs (nothing more than we would expect given the climate). We kept windows open at night and the house cooled down nicely.
Thom was our local contact and went beyond what was required. As an example, we asked if the rental had a BBQ and when he told us no, he brought one to the property for us. He also provided charcoal, lighter fluid, grill brush, and a lighter).
Overall a solid place to stay, but it is an older house, so if you are looking resort style accomodations, look elsewhere.