My husband and I had a wonderful time in Hilo and most of that was because of Cynthia. The room was exactly how it was described. It was clean and inviting. She had several brochures as well as her bucket list of things to do on the island. It helped us fill in the gaps on our plans. She was very communicative when we were planning and then after we got there as well. I hope that we can come back one day.