Our unit was not clean when we
arrived, overlooked by housekeeping.
Shana quickly got a hold of the housekeeper
and they had it cleaned in a couple of hours.
We went to the pool on Shana's suggestion
and relaxed while we waited. Shana was very professional and refunded one day
to us for the inconvenience in addition to
bringing us flowers, a nice card and bottle of wine . Was a very nice gesture.