We had a great stay but the overall experience was eh. Avg.
For one it was very expensive. It was our 25th anniversary.
Waikoloa is great but the stay could have been much better I feel if there was just 1 provider. In this case there appear to be multiple parties. Hence you end up paying multiple pockets with 0 service. No trash bags, no dish washer, no detergent, no salt and pepper. Very average utensils. I have been to more welcoming homes. A simple $25 wine to welcome sometimes cheers you up after a 7hr flight and Kona is known for long delays in car rentals.
I feel there need a to be some focus on the guest and hospitality especially when you are charging higher than Hilton and Marriott.
Thanks