BE AWARE OF ALL THE DETAILS REGARDING THIS PROPERTY BEFORE YOU BOOK !!
We booked this property many months before our trip to Hawaii and were shocked to find out, only a day before arriving, at the floor level of this room....this room is on the 32nd floor!! This information was withheld from us until we made contact with Daniel for the details, the day before arriving. Nowhere in the description of this room does it indicate how ridiculously high it is - it is noteworthy that other accommodation sites usually provide these important details. We declined the room and have been refused any form of refund as their refund policy is very strict. We offered a compromise but they would not budge.
As a result of being at the Island Colony, we enquired regarding rooms they had available. To our delight, they had many rooms equal, and in fact far better, plus we were provided with many additional luxuries, that Daniel's accommodation does not have i.e. daily room service including fresh towels, bathroom toiletries, fresh coffee, beds made and clean linen. We could also access all beach accessories, and our studio room was at a lower cost than Daniel's studio room. We would strongly recommend booking directly with the Island Colony, as they were exceptional.
As a final comment, we found the Airbnb complaints system difficult to complete and very disappointing in what to us, was a basic standard refusal to take action.
All we can say is there are thousands of choices of accommodation in Waikiki and this one should be avoided at all costs.
Daniel will respond with his standard reply, which if considered carefully, does not negate any of our comments above. He has continuously trotted out the same inaccurate lines in his defense, which if considered against our comments have no validity.
Overall, the fact is, that booking direct with Island Colony will cost no more and provide much more!!