They were very accommodating throughout the stay, especially the night we arrived, which was really late. We felt bad, but they were very welcoming and that feeling went away quickly. They were waiting for our arrival and lead us right into our parking spot, a few steps from our front door. The suite has everything we need for our stay. We will definitely stay here again. It’s in the center of all the places we want to go on the Hilo side, so it’s perfect!