Friendly on the phone and came over to show us how to operate the TV. The neighborhood was very quiet and green (could hear the frogs at night which we loved). The apartment was much nicer than the description and very very clean. The hot tub on the lanai was so lovely after hiking miles on lava. The location is 10 minutes from Volcano park so perfect for early morning photography. We would come back in a heartbeat and are trying to figure out when we can.