Alexis was very pleasant to work with and gave detailed check-in and out instruction which simplified the process. We didn't need to contact her during our stay but we felt confident that she would be available to help us if needed. The condo is upgraded and tastefully decorated. It is stocked with everything that you would need for your stay. There was even a box of chocolate macadamia nuts waiting for us at our arrival. We enjoyed our stay and would recommend it to others.