We had a few snags. There were also issues with our booking months prior to arrival, and staff refused to help until I requested assistance from AirBNB. Check in was fine if you got there between 9am and 5pm Mon-Sat. (Although the welcome email will tell you that you have from 8am to 6pm.) If you have to check in after hours, you don't get your parking pass or pool/gym key until you can get to their office - those limited hours meant we didn't get access to them until we had been on property for several days. It would have been nice to use the hot tub, but alas. So overall communication could be better. Once we got inside, there were passive aggressive notes all over the place in the unit which was a bummer vibe on our vacation. While we were there, a major storm came through and rain poured in under the front door. We were basically told to clean it up with some towels and wash the towels before we left. Huh. So what's the cleaning fee for then? Any one of these issues would have been fine, everyone has a rough patch once in awhile, but all of this together? It was beautiful, but there are LOTS of beautiful places in Maui, and I wouldn't stay at this one again.