This was the first "less than stellar" experience with Airbnb that I have had. I read through the information on the add for Tania and Kaua's studio multiple times and I believe overall it was my own planning mistakes, my expectations and some specific details about the studio that led a not perfect experience. Planning Mistakes: I booked the room for 4 days towards the end of our trip and had some unease before we left for Maui about being in Hana for that long. Most do a day trip to Hana or maybe 1 night and after visiting I would agree that this is the appropriate amount to stay for the typical Maui traveler. This was my first time planning a trip to anywhere like Maui so I didn't take into account the long and windy drive back to the city in the early morning to catch our plane nor how quickly we would zip through our "Hana To-Do" list. For the typical traveler that wants to experience the whole island I would say that about 48 is more than enough to see all of Hana, drive there and back, and even hike the nearby waterfalls and explore the area. I should not have booked for as long as I did, nor towards the end our trip, and most importantly, should not have booked a location with a STRICT CANCELLATION POLICY. We did not stay the full 4 nights and instead booked a last minute condo on the SE side of the island. Due to the cancellation policy we had to pay for all 4 nights at the studio and it was a learning experience for the future. Tania was communicative through out and said that if someone else booked during our final night that she would be willing to refund us that night which I thought was a kind offer. Unfortunately I didn't have a chance to verify if the studio was listed for our final night and I did end up having to pay the full amount- in the end we decided it was best to eat the cost of the room, pay for another room, and end the trip on a high note. My Expectations and Specific Details: I've been to some "cozy" Airbnbs before and thought after reading through the description of the studio that this would be another cozy stay for us honeymooners. Overall the studio was welcoming and well kept but if the following were clearly listed in the add I may have had a better idea of what to expect: -The bed consists of a king mattress on a slatted frame and was soft -When inside the condo, you use a piece of wood (slide into the door frame) to lock the sliding glass door -The studio is connected to a unit on the right and another living space on top - everyone was polite and welcoming but you are very close and sound does travel from above and on the side...