To whom it may concern,
Unfortunately, almost leaving us stranded on a sister island is not negotiable when it comes to reviews. Simply put, there needs to be clarification of check in process/requirements on AirBnB app and also the front desk staff need to concur with what is agreed with whoever runs AirBnB. This included inter-island and mainland travel. Asking for a safe travels QR Code when it’s no longer required since June 2021 for inter-island travel needs to not be only way to verify travelers. You are not a bar or restaurant and I dont know exact policy for hotel/resort/AirBnB or however you are named is but limiting check in to only QR code in unacceptable. We were literally turned away and if I didn’t put up a fight our trip would have been extremely troublesome, especially to find housing for number of guests I had, same day on small island. Not even including money we spent on housing.
The response to this concern when brought up was also subpar. Many different responses could have been delivered.
To say the least, everything else was fine once we got in. I have been monitoring my bank to see if Ill be charged a ridiculous fee. I sincerely hope everyone including staff get on same page, especially for locals all traveling from O’ahu. Just do not want this to happen to the next group.
Sincerely,
A concerned guest