Great place but the most stressful booking experience have ever had. We booked two units in this resort through Joy with our friends who were coming with their kids. We had one car for all of us and needed to stay at the same place for logistics.
After final payment and two weeks before the trip, Joy suddenly wrote to our friends that the place is not available the last 2 nights. Airbnb stayed that that is not allowed as final payment was made, after that, Joy completely cancelled on them and wouldn’t reply to their messages to even let them stay the other 5 nights.
They had non-refundable airline tickets and car, two small kids and were coming for Christmas. She then resisted the place for more money, which was confined by Airbnb.
I reached out to the resort to make sure our reservation was confirmed and they had no record of it. They told me since we were a week before check in, they needed my information urgently or I wouldn’t be able to check in. I wrote to Joy over the span of a week, asking her to send out info over and it was incredibly stressful.
In the end, it worked out but no one should have to go through such stress for a vacation.
Another problem was that the listing also stayed local taxes but in addition resort fees were also charged.