Dan was super friendly and quick to reply if we needed absolutely anything. The space is one of the most beautifully designed I've ever stayed in. The Zen room was so cozy (didn't want to get out of bed!) and everything we needed was thoughtfully taken care of and available in the space. I read some reviews about loud children and neighbor's dogs but we didn't experience any of that while we were there - the entire time we were there was incredibly peaceful and full of relaxing natural light during the day. If we did have trouble sleeping, earplugs were provided in case we needed them. The location is great if you are looking for a space that's central to the rest of Kona, but still feels like an oasis. Thank you Dan!