When we arrived at apt. we were told it was unavailable due to a problem with plumbing. The alternative apt. offered in same building was totally unacceptable and we spent unnecessary time and effort to get agent acting on behalf of host to find another option. First we were told we could have a full refund and find our own hotel but we refused to waste more time doing so. Finally we were offered an excellent substitution across the road which was accepted with a partial refund for the two nights spent in below par accommodations. Just a hassle and upsetting way to spend beginning of our vacation. While host's surrogates were trying to be helpful, as far as we could tell the host himself did not take responsibility for the problem nor its solution. I would not recommend him although the promised apt. looked great from photos and location was excellent.