It is in a perfect location so if you travel to Waikiki even without a car rental, it's extremely to get around by walking to the beach, or take buses and call Uber for pick-up right in front of the building. Check-in instruction was provided clearly. Our flight was delayed 2 hours and when I check-in during mid-night, a helpful and friendly security guard gave us access to the building and provided us check-in paper for us to fill in and drop off to the office the next day. The unit is clean and extra bedsheet etc. was provided for us to set up the sofa bed. Tom provided us lots of tour tips and made good recommendation for airport shuttle. The kitchen is filled with supplies and had everything that we need. We didn't experience any issues during our 5 night stays. Didn't use the pool and laundry so I couldn't comment. Had a very nice stay overall and I highly recommend this place if you visit Waikiki. Thank you very much, Tom!