One of the most disappointing experiences I ever encountered!. Cimi appears to be in way over her head and wasn't even accommodating when this became apparent. I first learned 8 days before I was to arrive in Hawaii at my first stay that she canceled my reservation because the place was no longer available, leaving me to find alternative accommodations on almost no notice. Then, I was two days from checking-in at my second place (also managed by Cimi) when I learned late in the evening that this reservation had been canceled. I only learned of this when I messaged her asking for an early check-in. Cimi apologized and managed to find me a place to stay for the following 4 days, which I only accepted because I couldn't find anything else on no notice that was somewhat affordable. She actually made an excuse to me about how difficult it is sometimes because she manages 60 properties! To top it off, Cimi wouldn't give me an early check-in (before 4pm) to the second place, saying the place needed two hours after it is cleaned (per Covid rules) before it can be occupied. Why wouldn't she just ask the cleaners to clean my place first in the morning (with two days notice) so it would be done a couple of hours earlier... especially after all that had taken place! This was perhaps the worst customer service experience ever.