Hidden gem. No literally, this place is hidden behind and above a shop in central area. So cool! We absolutely loved it here and the location had us walking everywhere. Clean and plenty of towels, soap, spacious, had AC, we were able to park close by, Michele was very helpful and let us check in a little early so we didn’t have to take our stuff all over town. Washer and dryer available during certain times was a lifesaver as we have already been traveling a bit. No complaints at all, we will be recommending Queen’s Loft to anyone going to Hilo.