Compared to the rest of our Airbnb stays, there seem to be a surplus of property management companies involved in Hawaii rentals. I found it a little bit daunting trying to coordinate in advance, especially the private rental within the outrigger complex, not knowing how this would change the experience, if at all. However, everyone we worked with was wonderful, helpful, knowledgeable and their instructions were word for word accurate so everything ran perfectly smoothly.
The property is phenomenal, the rental unit was stunning, very functional and spacious. Lots of room for all our baby rental equipment and they were very accommodating to coordinate drop off and pick up of this equipment outside of check-in/check-out times.
We were thrilled with the online concierge that was provided through the management company and she found us an amazing caterer to do a personalized gourmet dinner at the apartment (high end appliances and plenty of kitchen necessities made this a dream), and also booked our luau and helicopter tour.
Phenomenal place. Lazy river and the onsite spa were bonus! Will definitely book again if we ever make it back to Kauai.