The location is amazing! We were able to see whales and turtles right from our Lanai. Check-in was flawless and the place was nice and clean. As a place with no AC the fans were key but the main fan in the living room was broken. We contacted Vasca immediately and received a response quickly. First we were told to turn off the breaker and check the wiring ourselves which we were not comfortable with. The second response indicated someone would come fix it the next day. No one came. When we followed up there was no response so we submitted for help through Air BnB and Vasca's response was to reject our Air BnB claim saying it was out of office hours (Saturday). In the end we received a small refund but all in all I would say the experience with Vasca in receiving help was bad. I've received fantastic responses from individual air bnb owners in the past, with a company such as Vasca it was definitely sub par service. With some maintenance the place would be 5 star