We had great communication with our host from start to finish. This was an exceptional place. The apt was close to the pool/gym/office/business center. All the amenities were wonderful. When we ran out of trash bags or dishwasher soap, the front desk sent them over. Yard maintenance, pool maintenance, was all fantastic. There are stores, restaurants and gas stations in close proximity. Location on the north shore was phenomenal. Everything was better than we expected. We met great people at the pool and hot tubs and spent many evenings/nights there - including BBQ'ing our fish and steaks then eating them poolside. Many others used the BBQ's and took the food back to their apts. There were always enough BBQ's available and all were clean and issue free. The apt is designed such that you really cannot see what is going on in any other apts. Very well designed. We sat on the porch for many breakfasts and some wine and cheese nights. Access to Hanalei Bay and the North and East coasts was quick and easy. There were many artist and farmer markets on the facility and nearby. They were fantastic. We really had one of the best vacations of our lives here. No complaints, can't even come up with a tiny negative.