Tom was an excellent host. He was quick to respond and answered all of my questions thoroughly. You can’t beat a stay at the Westin. We watched whales from our balcony every morning. We happened to be there during peak whale seasons (end of Feb). If you have kids, this is a great spot - lots of kids in the pools. If hon don’t have kids and want a little more quiet on the property, there are two dipping pools that are slightly removed from the pool area. We had an incredible time!