The picture’s definitely make this place look way fancier than it is. We booked for our family of 7 because we wanted a kitchen space to be able to cook for kiddos rather than staying at hotel. For nearly $4000 for 6 nights, I felt the place wasn’t as nice as we thought it would be. The biggest issue was the fact that we found a blood in the hallway toilet and it was extremely disgusting. I messaged Todd (Maui Vacation) right away and they assured me that they will send someone right away to which my surprise no one came until late evening and only after reminding one more time that no one came by to clean. Even when the person came by it appeared that they only wiped the toilet where I sent the picture and there were still stains behind the toilet. I didn’t bother at this point to ask for another cleaning.
2nd issue was with the parking. We asked multiple times and told them that we need space for 2 cars. When we checked in we only had one parking slip. I assumed the 2nd car is okay on guest spot. Two days in a row, we got parking slips telling us that we need to register the car. I called the management office and they said that Maui vacation was supposed to give us another slip. I emailed Todd and he said they will drop parking slip, which we never received. The carpets in the bedrooms really need to be cleaned and changed. It was pretty dirty and I didn’t feel comfortable walking barefoot. The shower doors were dirty and the cleaning overall was very very poorly done. The other issue was with ants on the kitchen counters. I asked to clean and address this issue along with the blood stains on the toilet, however, they never mentioned anything about it and I just didn’t feel like spending more time to communicate back and forth instead of enjoying our vacation. The laundry room is on the balcony and the door was locked, which wasn’t easy to unlock since it had an old style of lock. If you are just with ladies, you may need someone strong to pull it off.
The nice things about the place was the fact they supplied all beach stuff: towels, chairs, surf boards, snorkeling gear, and a small cooler. The location is great but to be honest if you are an active person you don’t necessarily stay much in the house. Kids enjoyed the pool and overall complex was nice and quiet.
I definitely wouldn’t rate this place as high as it is, sadly, we didn’t have the best experience.