Overall, we did enjoy our stay in Kona. The unit was as described, very clean & comfortable. The issues we had were with the front desk, our things being stolen, & being charged for a single towel that was dirty.
The front desk staff was very hit and miss - one woman was friendly/helpful and the other woman could NOT care less. Every single thing asked, whether it be check-in, questions about updates with regards to our stuff being taken, or check out. The attitude & lack of customer service skills was a complete turn off during the stay.
As mentioned, we left a few things on our lanai to dry (as directed so in the apartment instructions) & half of our things were stolen. We reported it to our host as well as the front desk. We were told another unit was broken into and the police were involved. We recommend not leaving anything outside.
Lastly, we were charge for a dirty towel, which felt petty, but oh well.
We would recommend this place overall, just wanted to mention our experience.