While this place has a great location, is very well stocked and is "clean at first glance", we were horrified that the sofa bed had only dirty sheets to place on (not just a little dirty - we're talking stained with sweat marks & who knows what") Not only that but the sofa mattress had no "mattress protector" and was horribly stained with what looked like blood. The awful thing was we found this out at 11pm so there was no where else my daughter could sleep but in filthy sheets. In the days of COVID, this is unacceptable. You should see the pictures :(
Frank did reach out the next morning and the cleaners came to provide clean sheets & a mattress protector! He offered for us to stay for at late check out - but we were headed to the airport early. Or a free extra day (again couldn't do this because of flights) He said he'd "take care of it" but I got nothing..... ****I SHOULD AT THE VERY LEAST GET MY CLEANING DEPOSIT BACK!!! ****
The other frustrating thing is that neither of the ceiling fans work properly and there is no screen door on the slider, which means you cannot take advantage of the lovely evening breezes.