DO NOT EVER BOOK WITH THESE PEOPLE!!!! They cancelled my reservation less than 24 hours till check in! Basically at first they said they’d discount me because of a malfunction with the hot tub. I said that’s fine, but we’ll still be there tomorrow. All of a sudden 30 minutes later, they cancelled my ENTIRE reservation without any reasoning or formal call from anyone. Just sending me an email informing me of the cancellation. AGAIN, less than 24 hrs before I arrived. I had to scramble to find another place for my family and I to stay since we were leaving on a plane literally in a few hours. The guest contact promised me someone would call to set me up in another location, never got a call from anyone and I couldn’t even get through to an actual person. They emailed me a refund receipt for LESS THAN I PAID and said it would be in my account in 3-5 days. That time frame passed and STILL haven’t gotten a call from anyone nor a cent reimbursed back to me. This is frustrating! Someone from this company needs to contact me ASAP and give me my money back.