Note... these hosts do not live on the Island. My children and I live on island and needed a place to stay for a few days. After receiving booking confirmation, I clicked the directions icon at the top of the listing. imaps took us to wrong location, it was the other bungalows that are hosted by the same folks. There was a sign that said we were at the right place, and the street address was exactly the same. As it was getting dark, we gathered all of our belongings and went to put the key code in. The key code didn’t work.
I called the hosts and they answered the phone. This is when I learned they live in the Bay Area. I let them know the key code wasn’t working, and they told me I was at the wrong location. They gave directions to go up one block. The home had the same address number as the other bungalow that was marked with a sign. This home had no sign and looked different than the listing photo.
We finally got into the door. There were 7 or 8 different keys, and they were mislabeled, so it was a puzzle trying to figure out how to get in. The place was clean, but had a very strange smell in the bedroom making it hard to sleep. The next morning, we went out for breakfast. The door key was mislabeled, so we locked ourselves out. My daughter was able to go in through the back door to open the front door again. When I reached out to the hosts, they were short and disrespectful to me. They said they would send the housekeeper over to sort out the keys. When the house keeper showed up, she was very mean and started yelling at us... saying we were just causing trouble. When she left, she told us not to mess the place up. My daughter was upset and said, “ it’s disheartening when people act out of integrity.” The house keeper came up to her and pushed her away and began calling us names. We got in the car and drove away. This was definitely our worst Airbnb experience ever.