Theresa was very nice to deal with haha although she emailed us with specific directions ( a change) only at the point we were already flying. We liked her personality. On the place; The bed was cozy and awesome. Can't say enough good about that bed. On the rest - if you are fussy, this place wouldn't be for you. There is a big chunk of ceiling left un-fixed hanging the bathroom - very strange. Why not fix that? It would be so easy. The bathroom door has paint pealing. The kitchen is super old - no biggie - by why not upgrade just a little with fresh cutlery in a sweet little container instead of something that looks very .. don't know how to put it. There was a picture missing on the wall (the one on the left) with simply a nail sitting there. When we arrived, everything was unplugged TV -wise. We had to figure out how to put the system up and there is a big cord that just sits there in the room weirdly. Directions could be left on where the trash bags are and where the trash can be put out since all there are two tiny trash bins that fill up in 2 seconds. This location is excellent- and having a car space was EXCELLENT. The air conditioner has a personality of it's own. It blasts a person in the main room to an uncomfortable point, while the bedroom stays a little warm. All in all, we didn't suffer greatly, but after checking area prices, did not feel the price for this unit (because such a HUGE fee is tacked on for "cleaning" and it's not that clean) is appropriate. With a little bit of TLC, this place could be really great. But between the price and the hanging down ceiling... Not quite worth the money for us. I used to own a condo and rent it out. I've also managed apartment buildings - so I realize how easy it is to put a picture back up on a wall, fix an eye-sore ceiling, paint a door... All doable.