Always available to answer any questions I had. Her directions for check-in were super helpful. Building was quiet during my week stay and I liked how secured the building is. Pool is open 9am-7pm in case anyone is interested. The location is AMAZING. Right in the middle of waikiki. Parking is a bit tight so try to get a small compact car. I had a nissan quest and had no trouble in the garage however if the parking was full we’d definitely have problems parking.