Alan and his assistant Kawika were both excellent. Communication was consistent and plentiful, all our questions were answered rapidly, and they even offered reminders about the extra travel documents needed due to the pandemic. The location was perfect, just a block off Waikiki. The space was clean, the rooms big and far enough apart that no one was disturbed if someone's an early riser. The elevator does make a fair amount of noise in the space, but not really noticeable during the daytime, and while sleeping it's easily ignored with earplugs. The kitchens (yes, multiple) were stocked with everything you could need to cook a few meals to enjoy on the rooftop patio. The only obstacle we encountered all week was the small parking garage. It took some practice the first couple of days to manage the tight spaces, but once we figured out a system, even that was easy. All in all, highly recommend the penthouse and plan to stay again in the future. ~Steve