Spent 9 nights in the condo. It's located at the back of the complex. Pros: on the end, very quiet and near the pool. Cons: view is of the parking lot and the highway (behind a lava rock wall, so not too bad). The condo was clean, well equipped, and comfortable. The location is great: easy walk to town, short drive to the beaches and hikes we wanted to explore. We never met Carol. She left a message asking if we arrived and if we had any questions, we called to confirm that things were fine. Our only problem with the condo occurred because our bags did not arrive with us and the airline had to drop off later. We were told by the front desk that they would not accept our bags because we weren't staying through them, so we had to wait around for our bags. That was fair, but not really in the aloha spirit. Otherwise we had a great trip and enjoyed staying at the condo.