I don’t write negative reviews but I did feel like transparency about my experience would be important for future travelers.
We stayed in Puipo for the second half of our Kauai get away, first vacation since the pandemic. The location was close to other resorts and a short walk from a beach and seemed ideal. The booking was originally for 6 days.
Prior to arrival we reached out to Paul to get the check in instructions. He replied back with instructions a few days before check in and indicated we would go through the resort.
Upon arrival we were greeted by not so friendly attendants of the plantation resort front desk. At check in we were charged an additional $250+ for a resort cleaning fee. When we eventually reached our room it was stuffy, although all windows were open, dimly lit and dusty. If they had cleaned the room prior to our arrival the cleaning was either not thorough or several days old.
The first night we pulled back covers of master bed and started to use the pull out couch. Within minutes we noticed little black bugs on all the bed linen. When speaking with guest services they offered to send the housekeeping supervisor and new bedsheets. They informed us that the units had big issues due to the tropical climate and advised we keep windows closed. We found this unusual considering our family member’s Airbnb, all near by, did not have any bugs.
Having the windows closed seemed to resolve the bed bugs and mosquito issue but the room became unbearably warm.
By the third day we had to leave. Within hours we spotted large water cockroaches, one in bathroom and one in kitchen.
Getting refund for the three remaining nights was extremely difficult and we were told by our host to go directly through Airbnb. A week after our vacation and I still haven’t received the refund.