We have been an Airbnb customer for 5 years. We have stayed in many Airbnb homes, condos and apartments. Traveling to Australia and a variety of places in the U.S. We have always been pleased with our accommodations. The KOA TEAM are very strict in their cancellation policy and even with (8) month notice of a medical concern, they would not allow a cancellation even with a note from my doctor. We travelled to Hawaii and found were we're not able to stay at the Airbnb comfortably. The A/C was too small for the space provided in a building that was built in circa 1932. The bathroom sink drain was clogged and the space was not as described in the ad. There was no cable TV and we're not able to access world news. There was not even a comfortable place to sit or lie down as the bed was too soft. Since this experience, I will no longer be using Airbnb when I travel. I lost $1106.00 and had to stay in a hotel on short notice. There was no ALOHA!