I loved that i dealt with the front desk and not an individual owner. It was quicker and more profesisonal than our usual experience. Sometimes the owner's previous experiences make them cautious and automatically assume you're not going to care for their property. So, they can be somewhat hostile to their clients and assume the worse. With Maui Condo we had the comforts and provisions of a full home with the best of a resort...professional front desk personel, easy checkin/checkout and immediate access to help.