I love giving good ratings and hardly ever give bad ratings. But for this one, there was no other choice. My fiancé and I were so excited to be in Maui. But disaster struck when she was going to the restroom and the toilet overflowed on our first morning there. I tried plunging it but the water continued to rush out and I was running out of time. I had to shut off the water supply and calm my crying fiancé to assure her everything would be okay. I immediately went to the host, who lives onsite and reported the toilet situation. She looked at me and plainly said "Well I am not a plumber." I thought "Neither am I a plumber." I felt so taken aback that she didn't offer to help or call a plumber. But I wasn't about to spend my time in Maui fixing her clogged rental toilet. So I said that we needed to leave, and that I had turned off the water so it is no longer overflowing.
We left as quickly as possible and washed our poop speckled feet outside and left. I received a text saying that she found grass and other items that would clog the toilet, sounding as if she was insinuating it was us who flushed the items that caused the clog. I didn't need to hear the items that caused the clog... But felt she was placing the blame on our use of the toilet. There was no sincere apology for the inconvenience. But she did say it had been sanitized, which we were relieved about. When we got back, there were dry shreds of toilet paper spread throughout the floor, which we didn't want to believe. My fiance got out the cleaning solution and cleaned the whole bathroom so we could have a place to relieve ourselves since most the nearby stores were closed by then. We felt like we needed to clean the whole place, and we could barely sleep on account of the lack of cleanliness so at about 4 in the morning we finally decided to quickly go through the checkout list and leave and see the sunrise somewhere and try to leave that whole scene in the past. I know every house is subject to such an incident to the plumbing, but what was unacceptable was the treatment and lack of consideration or decency of a proper cleanup.