HORRIBLE EXPERIENCE! This was our first time using Airbnb and Lei Hawaii for our Little Girl’s Birthday Trip to Hawaii. When we first arrived at the Ilikai we were extremely excited as we had stayed as a Hotel Guest previously and had a wonderful experience. This time we booked through Airbnb (decided to give it a try) and found a place at the Ilikai hosted by Lei Hawaii. The first day of our trip, the toilet started to clog up (with minimal toilet paper being flushed) and we were essentially without a toilet right after dinner. There was a plunger in the bathroom but after numerous attempts I could not get the toilet unclogged. The shower also had a leak where we had to use the towels provided to wipe up the floor. We called Airbnb that night since it was an emergency and that was the only way to reach the Host (Lei Hawaii) and there was no response from Lei Hawaii for the entire night. So we did not have a working toilet throughout the night for the four of us (me, my Wife and two kids) and had to try to go downstairs to find a toilet when needed. But at 11pm all public toilets were closed down which left us suffering all night long. My Wife did have contact with Airbnb throughout the night and since the Host was not responding, Airbnb offered us a chance to move hotels since the Ilikai was booked (and only covering 1/2 of the cost of the original reservation if we moved) but this was at 3:06am and weren’t going to wake our kids, pack our stuff and drag them to another hotel at that hour. Airbnb also wanted pictures to support our claim which I thought was ridiculous. The next morning, the Host finally got back to us and said the Handyman would be out to fix the issue but unfortunately he did not arrive until almost noon to supposedly fix the issue. The toilet started working with the plunger he brought so we thought everything was fine and we went out shopping. But when we came back to our room the toilet clogged up again! As I mentioned previously, we used minimal toilet paper (I even went to the bathroom in the Lobby still with the fear of our toilet clogging again) but it stated puddling up toilet water so we were back to square one and had to contact Airbnb and the Host to come fix it again. This time with multiple emails and calls to Airbnb and the Host, we did not receive a visit from the Handyman the entire rest of the day and night so were on Day 2 now without a working toilet. Again, the Ilikai was booked and it was still a major inconvenience to move to another hotel when we specifically chose the Ilikai for our kids to enjoy so we were still holding out hope that the Host could fix...