The place is very well located on Kauai but it was really not clean, even after the host came in for a quick “redo” on the day of our arrival: dirty dishes, dirty mirrors, dirty coffee maker, etc… Most items felt quite icky to the touch, and we found hair and random things (e.g. clothing tags) on the floor, a live cockroach (!) as well as a used covid mask hanging on a door knob that all amount to showing that the place barely gets a quick vacuuming between guests. It’s also very poorly supplied: half a toilet paper roll and tissue box, the tiniest bottle of bodywash I’ve seen in an Airbnb, no hand soap, etc… and when pointed out to the host, they directed us to the nearest CVS in a dismissive way! For such a pricey rental, it’s not acceptable. It’s also quite empty of anything beyond the barest minimum: don’t count on dish towels, toothbrush holder, placemats or coasters of any kind, trashcan in the bathroom, etc… none of these things are vital but their absence makes the place feel like there is 0 attention to guests having a pleasant stay.
We might have gotten unlucky but the place was also very noisy: lots of units nearby are getting renovated, and yardwork right by the window prevented us from sleeping in the morning or sometimes rest in the hot hours of the afternoon.
Communication with the host was choppy, they tend to respond with a few words, somewhat confusingly, sometimes taking a day to respond, except on the last day where they were very quick to ask for some extra $ to late us check-out late. We totally loved being able to check out much later that day, and the additional $50 for it felt very reasonable, but the contrast in communication with previous days was clear.
Overall a massive disappointment, felt like it should have been 3x cheaper for the kind of stay this place provided.