We never met Don but the lady in the reseption was very friendly and helpful so it was not a problem. The room is great with all the facilities you need, the wifi is sometimes good, sometimes not that good. But most the time it works fine. There were snorkeling equipment to borrow and there's a pool and jacuzzi!! Very nice, makes it feel like a luxury resort ;) people at Kona islander inn (the hotel) were very friendly and helpful. It is quite close to downtown kona, but a very long walk from the most popular beaches. But thats not a problem since it is a cheap trolley going to the beaches regulary. A great place I defenately would stay at again.