Regina is a hands off host, which is great if you want privacy or are an introvert. She gives good instructions/directions via messaging. However, should you have any problems, I am sure she would respond in person if needed (my stay was without any issues). The unit is clean, as described in the listing, and comfortable. Reasonable price, in the residential area of Kailua-Kona, not Keahou or by the resorts in Waikoloa; for a local from one of the other islands, this was a plus.