Heidi is responsive and friendly and she has great recommendations about local amenities. In planning our Big Island stay, I had a hard time deciding on accommodations because the things we wanted to do were so spread out geographically (snorkeling, Volcano National Park, hiking, etc.). I'm so glad we chose Heidi's place because it's the best location for snorkeling which was our priority. It's a 5 minute walk to rent kayaks/paddleboards and from there it's about a 30 minute leisurely paddle to the Captain Cook monument. The black sand beach is about an hour and 15 minute drive away and Volcano National Park is about 2 hours--either of which can be done in a day. The apartment itself has everything you need, and we were really only there to sleep anyway so it worked out great for us!