We didn’t get reply before our arriving and check-in time. There’s a problem with self check-in ( the keypad was broken down) but we cannot get a reply from host :( A kind women working at same building helped us, so she could contact another person related to the hose and we got a key.. We could get-in 30 minutes after check-in time, but get a reply few hours later.... And we saw cockroach in the room :( but the location and room size was very great!