Our stay was good overall (except for pests, which I'll get into). Bano gave instructions early on on how to check-in. The location wasn't bad, Ilikai is just on the quieter side of Waikiki, which is great if you want to be away from packed beaches (we appreciated this). The only negative was finding cockroaches in our room more than 3 times.. maybe an issue with the entire building or what not but we were pretty grossed out. We didn't bother contacting her to bring this up as we saw little that could be done in a few days until it was time for us to leave but hope this issue is fixed for future travellers.