Krystal communicates with us since the beginning and made our reservation an easy process like on the day of the trip we were able to go into the apartment earlier than planned. I also greatly appreciated the beach stuff that she keeps in the apartment for guests to use. We would not have been able to fit all the beach stuff in our luggage so having it there already made our stay so much more fun and relaxing. The only issue was feeling like we were under scrutiny and vigilance from the neighbors. I know this is not something Krystal can control, but I think relevant to mention for families with children, especially.