Booking response was excellent. Matt and Jackie asked about flight info, check in time, etc. About 2 weeks prior to our stay, I found out I would not make it but my wife Joni would still be going. She needed an early check in or bag drop, as well as some shopping info. Again, Matt and Jackie responded with all of the info and said they would accommodate as best as they could. Joni found the place clean and comfortable. Found Jackie and incredibly friendly and helpful host. Great location, clean and comfortable!