Jim and Pat were very quick to respond. Their place was in a GREAT location. The beach, pool and restaurants were wonderful! All walking distance. Keep in mind that the place is a bit outdated and the couch bed will hurt your back. We had a total of 4 guests, that we paid extra fees for, and they were pretty strict with only providing 2 rolls of toilet paper for a week, that were very thin. Shampoo was listed as being provided, but none was provided and was removed off of the listing when I messaged about it (instead of dropping some off). Make sure to bring all of your own shower supplies. The kitchen has plenty of cooking supplies, so we appreciated that greatly! The backyard had several cute kittens that came to visit as well has beautiful geckos. Maui is a magical place!