The check-in process was rough due to the parking situation and lockbox issue. After nearly 2 hours of searching for a street parking space, I’ve decided to use a nearby parking garage. Upon arriving to the building, my family and I had trouble locating the lockbox. After a few minutes of searching through emails and the AirBnB app, we were able to locate the lockbox; however there were no keys in the lockbox leaving my family stranded outside of the building. I expressed my frustration to Cole but did not received any responses until the next day. Fortunately we were able to follow someone inside the gate and use the keypad codes to gain access to the place. Cole reached out the next day and kindly reimbursed $250.00 to pay for parking for the duration of our stay. Aside from the parking slot and lockbox issue, the place was clean and spacious to accommodate my family of 7.