I recently relocated from Maui to Hilo, and needed a temporary place to stay for 6 weeks while I got settled and learned about the neighborhoods in/around Hilo. The homeowners Guy and Trey are fantastic, very quick communication and helpful. I dealt mainly with Guy (did not ever meet Trey), and he was very helpful and welcoming. Communication before/during/after my stay was prompt and courteous, and issues were addressed quickly. Overall my stay here was good, but would not stay here again.
The location of the property is nice if you want to be close to Hilo, but not IN the town. Very close to Honoli'i Beach and the Hamakua Coast drive. Be sure to check out the Honamu Goat Farm...goat 'therapy' and delicious caramels.
Something to note is the location of the unit itself...it is a true garden level, and noise was an issue during my stay. The bedroom is underneath a wooden lanai used by long-term tenants, and can be quite loud...whether it be furniture moving, footsteps, or a weeknight party...you hear it all. The other part of unit is underneath another vacation rental, but I wasn't bothered at all in that area. The Coqui frogs are everywhere on the property, and it felt a bit like I was in an echo chamber. After a week or so, I thankfully got mostly used to their loud voices...earplugs might help you adjust to all.
Being Hawaii there are bugs...this is not new to me. I did, however, have several centipedes in the bedroom (eeek), and one outside the front door in cement stairwell. I moved the heavy doormat over drain opening in case it came up that way...didn't have any others by front door during my stay. Termites were also an issue, both outside by laundry and an episode in the unit. I am somewhat used to the bugs here, but for others visiting/not ok with it, I wanted to mention it.
There is another vacation rental directly above this Garden unit, which I think would be a great option and better equipped for a more comfortable experience.