James and Jocelyne were very nice. They made sure we got settled and were available for any questions we had. They recommended a great beach for us to travel to (90 minute drive). Hilo has plenty of shopping and eating options. We were able to explore most of the island. Nice place with small kitchen and comfy bed. We had a late flight on our checkout day 8:45 pm. They extended our checkout time until 6:00 so we could shower after spending another day at the beach. Great time!