RENTERS BEWARE
Scott is not the owner of the unit his is renting. He purchases points from others at a substantial discount and uses those points to pay for the room that he rents out to Airbnb guests at full price. This shell game causes significant issues which are too lengthy to discuss in this review.
Scott quoted us a specific price for specific dates and we immediately attempted to book the dates. He then told us the dates we agreed upon were not available, unless we paid him $406 more than he quoted. After addressing the issue with Airbnb, he eventually booked the dates for the original price. I should have known not to do business with such a person.
When we arrived at the hotel we were informed that many of the amenities were not available and later informed that we must stay in our hotel room due to COVID-19 and Hawaii Govender’s Proclamation. While I do not blame Scott for the Governor shutting down the island, Scott knew (or should have known) the amenities at the hotel were shut down before he took our money and did not tell us. Unfortunately, we spent a significant amount of money for the flight, car rental, etc… just to be confined to our room. As such, we left the hotel early. Although I believed he should have refund all of our money, I only requested less than ½ of what we paid. Even though Scott was able to get a full refund of all of the points he used to book our room, he stated that he would not refund any money whatsoever.
Unfortunately, I have spent a considerable amount of time addressing this issue with Airbnb and my credit card company as this is simply not right and I do not want others to go through what my family has gone through.
Notwithstanding the above, the room was very spacious, clean, in a good location, and the staff was accommodating under the circumstances. However, the property is dated and the rooms Scot secures with points are the worst rooms at the hotel as they overlook a parking lot.
I would not recommend booking through Scott and if you chose to stay at this property, make sure you know exactly what room you are going to get.