We were overall disappointed in the cleanliness and service provided. Our room had a very distinct moldy/wet towel smell. When getting into bed to sleep, we realized that the bedding and sheets were damp and smelled like old, wet towels. This made us question how clean the rest of the room was. When I let the front desk know about this, they brought by new bedding but we had to change it ourselves because there is no housekeeping available, and nobody reached out to follow up, offer another room, or apologize. The old bedding still made the bedroom smell so we had put them in the bathroom to mask it. The condo is actually two separate hotel rooms converted into one space so was not well thought out, and the bathrooms/showers were outdated.
Pros- The kitchen was up to date and features many amenities, the view from the pool is beautiful, and it is a short walk to Hanalei Bay