The host is a little slow at responding. We didn't have hot water one night and all the action that was taken was to contact the front desk. We almost didn't get in because the code wasn't working or I didn't know how to use the lockbox, we messaged the host and he didn't respond. Other than that the directions to get in were a little confusing. We were directed to park in one of the reserve spots, when we came down we were told we were about to get towed and given a citation.