Room was as stated and happy with it. It did come with extras like the chairs and surf boards, but did not use. She usually replied to us within an hour except when we needed her most. The Resort stated Kelly failed to inform them of the reservation and I had to wait about an hour while they tried to contact her. They never did, but resort manager OK'd us to have the room. I understand we all have a life so I am not upset. I did hear from her the next day.