When we picked a place to stay for the second half of our honeymoon we did extensive research and settled upon an airbnb. Specifically, this one due to the glowing reviews. In fact, we stayed at an incredibly nice resort in Poipu prior to moving up north and were more excited for the stay at Bali Hai. Unfortunately, we did not have such a fantastic stay and prior to going into detail I should also note that we were aware of all of the house rules, lack of A/C, reviews about the bed, etc. I literally read every single one of the prior reviews. I will start by saying that the residence is easily accessible and in a wonderful location. Parking is easy, the pool was clean and kept at a comfortable temperature and the balcony was wonderful for relaxing in the morning. We did not do any cooking during our stay but there are plenty of portable tools (toaster, hot plate, coffee maker, mini fridge, microwave) available for use. Coral left a welcome basket containing bananas, avocado and a few other treats as well as a bouquet of fresh flowers - all were a nice touch. We visited in mid-september and on the first night found the room to be entirely too hot to fall asleep. There were three fans in the residence: one ceiling and two portable. The ceiling fan is only usable when the light is on and only one of the two portable fans worked so it was very stuffy that first night. In an effort to keep the room more cool on the second day we kept all windows and doors open, as recommended, but left both fans running. However, I received an email that night asking for us to "observe house rules" and keep the fans and lights off while we were out. When we came home, someone had turned off the fans (and light) and rendered the room stuffy again. I personally found it a bit unsettling to have someone else come uninvited into the room. The next day we were brought a second fan to use that night which definitely helped cool the room down a bit. I have honestly never slept in a bed more firm than the one in this room. Bed firmness is a personal preference but I did not find it to be comfortable. My husband likes a firm bed and even he found it too hard. I will say that the pillows were very comfortable. Now before I go into what really upset us I will say that, even before the below happened, I would not have recommended this airbnb nor state there again as I left feeling the opposite of relaxed, hot and sleep deprived. That being said, I was going to hold off an leaving a review as I found Coral and Ian generally sweet AND leaving bad reviews (really any confrontation in general) makes me feel uncomfortable. However, four days after our stay ended...