Terrible company. Canceled my reservation on Molokai 5 minutes before check in during Christmas. No phone call, just an email stating that they canceled due to property being uninhabitable. They didn't try to find somewhere else for us to stay. Anyone staying on Molokai understands there are limited options on the island. We had to pay over $1000 more to secure a place to stay. There were 10 of us totally in our group and everyone was staying at hotel Molokai. The hotel was able to get us a room and they discounted it for us. I have nothing but nice things to say the employees at Hotel Molokai. The room was significantly more that what we booked from Vacasa. After 6 phone calls I still didn't get resolution and had to call air bnb to actually cancel the reservation and refund me. Vacasa didn't even notify air bnb of the cancellation. This company is a scam and I would. It recommend booking any property though them.