Hannah responds very quickly, which was especially helpful considering we did not plan our trip that far in advance. Check in very easy and the place was clean. Did not see any insects or bugs at all -- pretty impressive considering the tropical climate and being on the ground floor. My kids enjoyed the boogie boards. There was snorkeling equipment (but waters were too murky in December), and plenty of beach towels , and other things as well. Kitchen well stocked. The A/C units are surprisingly powerful when we chose to use them. Would definitely stay here again.