this place is a true gem. we stayed at a few different places (including a nature lodge and much more expensive bnb) on the big island and this was by far our favorite. Jacqueline, the host, is extremely kind and thoughtful. she was very responsive and accommodated our request for an early check-in. the suite was super clean and the bath towels were so soft! it is conveniently located 15 minutes from Hilo and is tucked in a quiet neighborhood that felt very safe. check in was simple and we had a designated parking spot. we felt that we had complete privacy even though the room is connected to the main house. we would definitely stay here again if we ever come back to the big Island