Carol’s house is contemporary, beautifully decorated and fully stocked with everything a family needs to have a good vacation. We had some minor issues (and a towel rack repair) and the staff was prompt and responsive and recommended some good restaurants for Mother’s Day. The location isn’t far from some upscale gift shops, a farmers market, Hilo Bay Waterfront Park and easy to navigate in a neighborhood with locals and chatty birds (not tourists as far as we could tell.) The price and amenities are reasonable for Hawaii standards; Waikoloa by contrast (where we moved to afterwards to tour Kona side) is well over twice as much for a 3 bedroom. If you have any seniors with accessibility issues, one bathroom has a separate shower without a tub. It’s easy to load luggage into the house since there are no stairs and you can pull right up in front of the house. The bedrooms have fans and A/C, the living/dining room area and kitchen fans only (windows have screens too) but except for one very hot night, it was fine.