Our check-in to Viktoria’s place was a little challenging, the provided code did not work when we arrived. We are from Canada and had no cell phones here, so we sat for an hour on the steps until the neighbour came home and called Viktoria for us. The “24 hour concierge” was closed and several other guests told us this happens all the time. Once we got inside the place was clean and well kept, but we were tired and our first impression was that of disorganization. On the last day of our stay the pool was closed for 24 hours with no warning as well. Overall our stay was okay, the location was the best part.