I haven't actually met Shane because of our very busy itinerary, but when we called him, he was friendly and welcoming! The house was very big and the kitchen was fully stocked (You have to bring your own food of course, but otherwise, it has everything)! We really loved the fact that we could cook an actual meal instead of getting take outs. Everything was very neat and clean, and the backyard was very comfortable and relaxing. We heard birds singing when we were eating outside in the morning. The neighborhood was very quiet and it was also very close to a shopping center, which was very convenient for us.