A scheduling mishap meant that the place was not cleaned after the last guest left. The next morning Paul responded and told us that the cleaner would be there at 2.30 pm. The cleaner came and the place was spotless. This was obviously an administrative error of some kind, which I understand can happen sometimes. Paul offered a refund of the cleaning fee which I accepted. Otherwise, we had an enjoyable stay. Great view of surfers from the balcony.