they couldn’t find my reservation and they made check-in so painful it took over 45 minutes. i showed them my confirmation number, receipt pdf, countless airbnb and email screens, my phone number, several texts i received that day from their hotel staff. ridiculous that it can be that hard to find my reservation and get me checked in. how much proof do they need that i have a reservation and have already paid? the hotel itself was fine but the crazy rigamarole to get checked in after paying over $300 for a one night stay is why i won’t be returning.