Although I never met Neva, check-in at the front desk was easy. The location was perfect, since you are right in town, making it easy to walk around Kona at night without needing to worry about parking. I stayed in June which is a slower time of the year, and parking in Neva's lot was never an issue.The apartment was on the small side, but perfect for 2 people. I was worried about the bed based on another review - it was definitely VERY firm. There were some thin eggcrate type paddings on top which probably helped some. I was so exhausted by the end of the days that it didn't matter at much as it normally would. The day bed was very comfortable. There are definitely more signs of rules posted around the apartment than any other Airbnb place I have ever stayed. It is his apartment though and I understand he is just trying to keep it in good shape. The apartment was well stocked with utensils, plates, etc., and even a cooler/beach chair on the lanai which we didn't see until the last day!