Communication with Lene was awsome. She was very quick in response and very accommodating. The unit was able to accommodate myself , wife and daughter. It was perfectly located. Not much you can do about the traffic around Coconut Market Place though. It was smaller than we expected but should have guessed given the half sized stove in pictures. We did alot of cooking in since we were there for two weeks for my work and play. The fold out bed is okay. I gave it an average rating since the air condition is really not adequate for the unit to cool both the bedroom and rest of the unit. Although they provided circulating fans and overhead fans, it really was not adequate unless you liked the constant 80 degree humid weather 24/7. The unit was very clean but dated and some maintenance on the screen doors rollers could use some grease along with the doors, along with update of the lanai would make it a more pleasant experience. The pools were good with two hot tubs. Overall, for two people that didn't stay in the condo more than just for evenings and toured the island, it would be fine.