Marg and Kevin were very helpful and friendly. They were very communicative about plans, arrival time, and keeping me updated about the weather. We met at the house and they gave us a quick tour. The house was very clean, well stocked with supplies, and they did a couple small things that went above and beyond such as fresh papaya and hawaiian drinks in the fridge. They were always available when we had questions. The house was in a good location in a quiet neighborhood. I definitely would recommend and stay here again when I/my family are in Hilo.