Zain greeted us physically upon check-in, which was really friendly of him! Andy and Zain were very responsive and always made sure that things were okay. e.g. when the coffee pot was found to be broken, Zain gave us a substitute one in a matter of mins, Andy helping to sort out parking quickly, etc.! A slight downside is the potential dangers of the surroundings as there were quite a number of homeless people walking around the housing complex late at night. But we preferred staying here over staying at the heart of Waikiki that is way more touristy!