The suite looked incredible in the photos but they must have been taken when it was new as there is quite a bit of wear and tear. The condo was VERY dirty. The bathroom sink had hair and sand in it, and when I tried to clean it the sink clogged. The toilet had a pink ring of mold around it, the shower rod was corroded, the shower curtain was pink with mold, and the shower was dirty and had hair in it. The other bathroom door was off the hinges and would not close. They provided 1 ply toilet paper and they completely watered down the soap. There was a swarm of fruit flies in the kitchen and we saw two small and one large cockroach. The frying pan I tried to use had food caked on it, the kitchen supplies, cups, utensils, appliances, dish rack, etc. were dirty and/or very dusty, and there were dried spills in the fridge. The carpet was absolutely filthy and stained, and the couches were covered in stains and sand as well. There were also dust bunnies on the ceilings and several dust bunnies throughout the suite with clumps of hair on the floor. Our feet were black from walking around the suite, it desperately needed to be mopped. And the dryer vent was so full of lint it could have caught the place on fire. The parking is close if you get a spot in the smaller lower lot, if not you have to park all the way up the hill and walk down which is not ideal.
We contacted the after hours service line and they sent someone the next day to change the mouldy shower curtain, fix the drain, and document the issues. They informed that they would have housekeeping attend that evening but they did not come. We reached out to the service line and we were told they would contact us the next day but did not. We contacted guest relations support and they again informed us they would send housekeeping but they did not come. After 4 days we cleaned the suite ourselves. We were disappointed with the lack of follow through from the service/guest relations team.
Positives were that the fans and air conditioning kept the suite cool, the seating area on the patio was nice and had a great view of the ocean, the sofa bed and beds (and linens) were comfortable, and it was very spacious. The proximity to the beach was excellent, it’s right across the street, and it is close to restaurants and stores. If it were clean, we would possibly stay there again but we would not recommend it for a young family in its current state.