Chuck was a fantastic host. His detailed instructions on locating the place and how to check-in was invaluable to someone visiting the Big Island for the first time. Definitely quick to respond - we accidentally locked ourselves out in the balcony and he arrived to get us out within minutes. The place is located right by the waterfront restaurants and shops, but just far enough that you can easily get out and drive to different parts of the island. Would book this place again when we come back!