ACCOMODATION: This unit ONLY HAS AC in the Bedrooms. Other part of the house is very warm. It also meant it’s only good for 4 guests. Any guests sleeping in the living room sofa bed and loft sofa bed should love the warm weather and humidity of Maui. We were 6 guest so 2 guest we’re supposed to sleep in the sofa beds but ended up sleeping on the floor in the bedroom. We had to go out and buy air beds the first night coz apparently HOST ONLY AVAILABLE during office hours which closes at 4pm.
HOST: is a property management who are only available until 4pm. They advertised CHECK IN AT 3pm but when we got there, they said we CANT go in the unit before 4PM.
We contacted host regarding the absence of AC in the living room and loft after we found out it was hot in the property when we got in. they said it will be cooler during night time but it didn’t. We waited until 10pm because we didn’t have a choice because no one can sleep with the warm atmosphere of the unit so we ended up placing 2 guest to sleep inside the bedrooms on the floor with the air beds we bought from local walmart. We contacted Airbnb to complain.
Customer Service from the HOST contacted us the next morning to tell us that IT IS WHAT IT IS, when I ask for additional electric fans, they hesitated coz she said they don’t have any. She told me she will send a maintenance guy to the unit (I don’t know to do what but…) I TOLD HER NOT TO SEND ANYONE IN THE UNIT WITHOUT OUR PRESENCE DUE TO SOME OF OUR PERSONAL BELONGINGS ARE IN THE UNIT and we value our PRIVACY, FEMALE INTIMATE ITEMS for example. BUT When we got back at 2:30 to the unit, we saw the 1 electric fan that they installed to the upper floor of the unit, which means someone went inside the unit without our presence!!!
WE ENDED UP BUYING 2 more electric fans and 2 air beds on our stay in this property because the host didn’t even bother to offer us good service. Ruined 1 and a half day of our vacation. Gladly we had to move to another Vacation property after 3 nights in this property.
TOILETRIES:
ONLY SHAMPOO AND CONDITION were provided for ONE USAGE FOR ONE PERSON ONLY throughout our 3 nights stay.