Barbara was great to deal with, but we had issues talking with Dana (other co-host). Barbara understood our issue and Dana just did not. We had to check out early because the place did not work out for our family. The AC was just did not cool enough and although there were fans available, it did not provide adequate cooling and was noisy. There was also construction happening directly downstairs the week we were there so the noise bothered us for parts of the day when we just wanted to chill out. The unit was close to Kona downtown and was decent value. However it just was not a match for my family. We appreciate Barbara for allowing us to check out early.