the on boarding of the booking company was fantastic. They were super on it. The unit itself needed some love. We travel 80+ days a year so we appreciate it when a place is well done but we also understand that nothing is perfect. I'd give the booking company a solid A but the property needs some updates. The lighting was very poor, the curtains (and we understand the unit faces west) were awful. they are black out curtains but they are not the right size. Nice laundry but it would have been great to have a starter pack of soap. The carpet going upstairs is old and stained, not the end of the world but it still could be fixed. If the owner spent $20k (which they would get back in a few months), the place would be fantastic.