The location is amazing. The pool is fantastic.
The house is dated as it is in major need of a repaint and upgrade. There are signs of long term moisture damage in the bathroom with cracking on the plasterboard and swelling around the shower. The extraction fan in the bathroom was totally covered with dust (many months of dust) so it was not working at all. There was a lot of dust throughout the apartment - a sign of things not being detailed by the cleaner correctly. Our bedside lamps where covered in dust, it was not pleasant. The wooden slats on the wardrobe were also covered in dust and mold. We didn't like this as we had a young toddler.
A few cockroaches had to be killed upstairs, 5 in total. But we figured Hawaii is hot and moist so it wasn't a big surprise.
The fuse box blew when we used the washer, dryer and the dish washer at the same time. But Gary was really quick to assist us with getting things sorted on that front.
The next door neighbours are permanent residents and they were so welcoming - they treated our little boy like their own grandchild. It was special to connect with them.
We wouldn't stay at this apartment again but would stay in others within the complex. We checked out 4 other apartments around us to see if they all had dust, moisture issues etc. And not one was close to the state of this one.
Gary was an excellent communicator and responded to us quickly on any questions. He even replaced a broken toaster for us within a few hours.