Their management team and staff went above and beyond addressing several issues we had when initially checking into the place. Nick was a pleasure to work with.
We were told prior to check in that the elevator would be out of service for the duration of our stay. This was a big issue for our party since 2 of our guests were not able to walk up and down the stairs.
The air conditioning also ended up breaking on the ground level and 2 floor right before we checked in. They were able to fix it by the end of our 2nd day.
Things breakdown…unfortunate but it happens. They made every effort to make it right which we greatly appreciated.
The property location is incredible..central to everything in Kona. Ocean views are unreal on the property. Direct access to the water within steps. Nice pool and hot-tub which we used daily).
Even with the issues with the elevator/AC I would book again with them without any hesitation. Their top notch service made our stay worthwhile.