Simple booking and easy check-in. I think of William (and assistant Jessica) as booking coordinators where William's 'middle-man work' brings me a reduced price. I'm sure there are more technical aspects to this, but that works for me.
Booking was super easy, the price was the best I could find, the condo (timeshare-esque 1 bedroom with full kitchen, huge bathroom with a seperate toilet/shower space utilizing a pocket door, a pull-out sofa in the living room, and a lanai) was in a great location with great amenities and care. The gym and business center were still closed (May2021) but the pool was open and did not require reservations. The buildings have 3 floors. We were on the second floor. There are stairways on both sides of the building (I would guess building is only 8 units long). The stairs are very wide with deep tread planks so, while I carried the suitcases, I think one could even roll/pull their luggage up the stairs.
The facility had lounge-chairs along the grassy edge. Step/hop down a short ledge (really eroded edge) and you can watch sunrise from the beach amongst ocean-rolled iron woods. *You will need to go to another spot if you want a family-friendly beach day where kids can play in the sand while you read a book - I'm not sure that any of the beaches in Kapa'a are good for this since there has been erosion and the break is rough and close-in. I loved the set-up. I noticed one large family used the ample grass to play football/run around.
There is a pool, a hot tub (1 person/family at a time due to Covid-19, not an issue since it was mostly empty). There are numerous grills with piped-in propane lines. There are 4 large gas firepits (call the front desk or swing by and they will send staff right away to light the firepit(s) until 9pm) with sofa-esque seating and standard round umbrella tables with chairs for eating meals outside. There is also a restaurant on-site (I didn't try it) as well as bar(s). Safeway is nearby (walkable) as are stores and food. Imua Coffee is a very brief walk (under 5min) and opens at 6am if you want something more than in-condo coffee-pot coffee (delicious pastries don't arrive until 7ish though).
I would stay here again. I would also use William to book again (even beyond this location). I did have questions prior to booking that were answered quickly :)
Mahalo Nui Loa!