My sister, niece, and I had an evening flight to Hilo from Honolulu, and Cynthia was there to greet us even though it was several hours later than her normal check-in time. We stayed in the family room, which has its own private bedroom, and is very spacious. Cynthia is a wonderful host. I stayed here two years ago, and the fact that I returned with members of my family should let everyone know how highly I think of Cynthia. She is very warm and personable and is always willing to recommend things to see and do in the area, places to eat, etc.