Angela was very helpful with our travel planning and was very responsive to all my questions. We booked quite late during the busy Spring break season (just one month in advance), but she had called the resort several times ahead to indicate our choice for an ocean view, which we did get.
The resort itself was very nice, well-maintained and family friendly. Having visited some of the nearby name-brand resorts, we felt that the Westin Ocean Villas definitely was less crowded. The kids went to swim in the pools pretty much everyday while we were there and had a wonderful time. The onsite restaurants are convenient but not too exciting (except for Pulehu on the north side). I would recommend venturing out to some local food spots for better variety and prices. The staff at the resort are all very nice and helpful, they made our stay enjoyable at all times.
Overall, it was a pleasure to work with Angela, and most importantly, we had a very memorable vacation staying at the Westin Ka'anapali Ocean Villas.