This is a beautiful property in a great location right on a fabulous beach. Getting access instructions was complicated because we received an email for AirBnB that was supposed to have the codes but did not. Red Awning cleared it up within a tense 24-hours as we were preparing to leave on vacation. The home uses mini-splits for AC and the units in two of the bedrooms were out of service when we arrived; we were not informed of this deficiency before we arrived and had to make some sleeping adjustments that were not ideal. The water heater failed half way into our visit and it took two visits from a service technician to get it fixed; that cut into our vacation time because we had to let him in and stay on site while he worked. Red Awning offered a discount on a future stay to compensate for the issues which does not help us. They also offered to refund the cleaning fee which felt inadequate given all of the issues we had. We did not get good value for what we paid.