Our family had mixed feelings about this home but ultimately can not recommend it.
Pros:
Good location— very close to stores, excellent restaurants, and a 40 minute drive to Hawai’i Volcanoes National Park.
Plenty of space for a large group.
The beds were comfortable.
David, the property manager, was quick to respond to problems and very friendly.
Cons:
The house was dirty. So dirty that within an hour of our arrival the bottoms of our feet were black from the floors. Toilets were dirty, kitchen counters were sticky, shower floors had dirt and hair on them, sink faucets had mold in the crevices.
We immediately contacted David, who was very responsive and actually sent a cleaner that very evening to redo the floors. (We cleaned everything else.) Unfortunately, the cleaner didn’t change the water as she was mopping so she mopped the floor with dirty water. There was no improvement of the floors after she came so we wore shoes in the house our entire stay.
There is a disclaimer in the home description that bugs are to be expected. That is definitely true. There are big gaps between some of the screens and window frames, as well as a large gap under the front door, so there were cockroaches and other bugs in the house.
The layout of the house is strange and the area where we spent the most time together as a family, the kitchen and dining room, faces directly towards the very close back house where David lives. There isn’t much privacy from all the activity going on there.
The house had an offensive dog smell when we arrived. We questioned David about this but he said there had been no dogs. He also said that no one had ever complained of it, but then came in the house and immediately said he smelled it and suggested that it must be the neighbor who has multiple dogs.
We do wish David the best as he really is a nice guy!