Amy was good about getting back to us when we had problems finding the place AND after the registration office that was supposed to register our car for parking closed early for an apparently unplanned Christmas party. This was very nerve wracking because we were afraid our rental car would get towed. There was no coffee or any kind of breakfast in the place and just one kind of tea bags with no sugar. We had difficulties with the safe, our own fault for not reading the instructions before placing our valuables inside. While Amy didn't know how to fix the problem, she was easy to contact and promised to help us get our things back before leaving and she did so. You can count on her help when things go wrong, which is reassuring.