Stayed here on August twentieth with my husband and my sister and her family. At the time of our visit, it was unusually hot and humid on the entire island. I have visited the Big Island three times prior, and never have I experienced such uncomfortable weather. There is no air conditioning in this home, just fans and windows, which helped a little. We kept all the windows open, with he exception of the sliding glass door down stairs in one of the bedrooms my sister and her husband stayed in. From what I understand, air conditioning is usually not needed in this part of the island, but at the time we stayed, it was a must.
As for the rest of the home, overall it was well kept and clean. The surrounding neighborhood is very quiet, peaceful and very dark at night as there aren't any street lights and neighbors don't really leave their porch lights on.
We encountered some trouble the first night of our stay as the fire alarm went off twice in the early hours of the morning (one forty AM and then again at four thirty AM) waking up our entire party, including my young niece and nephew. Because of this we were unable to get a restful night's sleep. Our group decided not to stay a second night and returned to our time share in Waikoloa, cutting our time on the east side of the island, short. We originally wanted to stay out in Pahoa to be closer to VNP. I contacted Andre and told him the situation, and he was pretty easy to work with. He apologized and told me that the fire alarms were all recently check and regularly maintained and this was an unusual occurrence. He suspected that perhaps customers in the adjoining rental unit may have been smoking, though smoking is not allowed at all inside the property. He refunded me for the second night's stay and sent me texts the next day apologizing again for the inconvenience it caused.