Unfortunately, we did not enjoy our stay
here. Although Kauai is a lovely island, our stay was quite disappointing. We had requested from our host an early check in, and he assured us we could leave our bags at the office in case the check in wasn’t possible. When we arrived, upon checking with the front desk, he hadn’t even made the request at all. In addition, in order to just leave our suitcase there so we could walk around the resort it was a $35 CAD fee just to leave our bag there. That’s not only ridiculous but not fair considering he didn’t mention that, nor even attempt to fulfil our request. Note that beyond the resort charges which he does mention, there are additional taxes (which he didn’t specify amount), and we ended up paying $160 CAD extra for an only 4 night stay. If you’re staying for a week or more, watch out, prepare for major extra costs! We were in shock, and unhappy given we had a tight budget already. So please be aware, after you book, your spending isn’t close to being done in order to get your room key.
When we got to our room, we were greeted with a strong mold-like smell. We communicated this to the host, who contacted the hotel to add a dehumidifier, but unfortunately the smell quickly returned. I told him the wifi wasn’t working. At times the wifi would work in the family room, but never in the bedroom, bathroom or patio. Because we had no cell Phone package, we depended on this wifi a lot to communicate with family, book plans for our vacation and for relaxing in the evening. However he completed ignored our request, not bothering to reply or even attempt to help. Great.
I was pleasantly surprised to see their was a dish washer, but unsurprisingly, the dishwasher didn’t work. 80% of the dishes came out dirty so I had to Clean them myself.
We tried making coffee in the morning, but the water tasted like we were drinking from a pool. So, we went to the pool where we had seen a vending machine and drinks for purchase. Once again, didn’t work! Why am I not surprised at this point? When I asked the front desk about getting any other water or drink they said there was nothing they could do, so I was just out of luck- once again at this place. As a paying customer, when you politely explain there is an issue, and your request is either completely ignored, unsolved, or that you’re told “no one has ever had this issue”- it’s extremely frustrating. They make you feel Like the issue is with you, not the accommodations’. Where I come from, guests are never treated this way. Their concerns are responded to professionally, promptly and with respect. This was lacking here.
I absolutely loved the island itself, and would happily return but our accommodations really disappointed us in the end. I would strong recommend not coming here, and put your money somewhere worthwhile.