The Kalani property is beautiful with its lush jungle and wide space, but we weren't lucky with our cottage. Check-in was quick and easy and we were greeted by kind staff. When we got to our cottage, we were a little surprised. We expected that each cottage would have a different design but we didn't expect the difference to from the photos online to be so significant. Instead of plaster walls and a large tub, our cottage had wood and bamboo walls and a tiny bathtub. Due to all the wood, we had a lot of insects (next to the geckos) in our living space. The tub was a disappointment due to its small size and the paint on the walls by the tub was peeling and falling into the tub. Our fridge wasn't cold as we discovered that the outlet was broken, so we had to move it. There was a bunch of toilet paper in the toilet as well which we didn't find very hygienic. This leads to our biggest let-down, the cleanliness. It was dusty and spiderwebs were everywhere. We were told that cleaners were contracted but there was no staff that actually checked the contracted cleaning standard. There were also VERY large roaches in the room (2-3 inches) and a myriad of other insects. The on-property pool looked abandoned and the hottub was small. There was no cell service at all and the wifi was very weak - which made it a challenge to contact AirBnB when we wanted to cancel our stay. We didn't feel like what we saw online matched with what we came to find which is why we didn't feel comfortable staying. Because we checked-in late and staff was already gone by 6PM and we couldn't reach the host, we decided to spend the night which was rather short as we had to deal with roaches coming into the cottage. We checked-out the next morning which was fast and easy. We have to admit that we felt let down HOWEVER once we got a hold of Lily, she was incredibly helpful with resolving our issue and helping us get a refund. She was very professional and apologetic and we truly appreciated her helping us figure things out with our reservation. Kalani is a beautiful location with great potential but we definitely think that there is space for improvement regarding property management.