We loved this place! It’s located in a quiet and beautiful neighborhood. In about 10 minutes you can drive to anywhere downtown Hilo. Kristie is very responsive and all of the instructions (ie, how to get inside and where to leave the keys) were clear. She also had a binder with recommended restaurants on the Big Island (yes, not only in Hilo, and we absolutely loved the Tetsumen!) Although it’s a bit on the higher end of our budget (of course for Christmas break), we would definitely stay here again!