Cythia was very friendly though a bit overwhelmed with some confusing website issues. It took a few days to get everything clearly sorted with the back and forth, but eventually we got it all situated and found the place with ease. She clearly has a lot of guests as the rooms and common area come equipped with many tips and suggestions of place to go and things to do in the area. We didn't actually end up spending much time at the location beyond sleeping as we had our days packed with activities, but it was a convenient location for us to use as a home base.