Karen responds fast and professionally, and she is really nice. I stayed at her place for three days for 7 people during my family vacation and the ocean view was phenomenal and the location was really convenient to drive to other places.
However, there were few things that need to be improved.
First of all, this place was not clean at all when we arrived. The bedding on each beds were all stained like someone drooled on it, and extra bedding and towels in closets had so many black powdery stuffs which looked like flea eggs so we did not feel comfortable to use the given towels and beddings. In addition, the third floor room and living room area were really dusty. As soon as we arrived, we noticed that this place was not clean because there were spilt salt all over on the dining table and stack of dust bunnies were rolling around all over on the third floor and living room. I had no choice but to complain to Karen, but she gently responded and gave me refund for cleaning fee. We also caught total three small cockroaches in the house, but they were all near the front door area so the cockroaches might came in through the door when we went in and out.
This place was not clean, yet we still liked this house because we could spot sea turtles every morning and afternoon right from the balcony, and the ocean view was so beautiful and phenomenal.
In addition, Karen was always there for us to listen and do her best to solve any problem.