We didn't meet Mark but was greeted by Joey who promptly showed upon our arrival. Joey gave us a thorough tour and got us situated in the room. The hotel is in a great location and that's probably where most of the value is at. It's right across from the zoo and parking is $1 an hour there. You can add time to the zoo parking lot meter by texting from your phone, no sign up required. The room was a lot smaller than what the pictures showed but it was still homey and clean. Definitely would stay here again. BEST location if you want to be close to the Waikiki action without all the noise as you sleep.