This van was a great experience, we were able to get a taste of van life for a night. However upon our return, we noticed hours later that there were bites all over our bodies. We recall waking up at 3am just itching like crazy. We had brought a blanket of our own but we wrapped up in the van blankets for the most part. We returned the van at 11am and by 5pm, my girlfriends bites were extremely inflamed like blisters/welts and she could not stop itching. After researching a ton, it made sense that the van has bed bugs and thats why we were woken up in the early hours of the morning, being bit.
We expressed our concerns to Tim and he kept just defending saying that the van is brand new and there is no way, blaming it on “bugs in Hawaii”. The last thing I wanted to do was leave this review but Tim gave us no peace of mind and no reassurance and probably didn’t even check to see if the van has bed bugs. He truly doesn’t understand the severity of bedbugs, even though I explained it to him twice, along with sending him photos of my girlfriends legs and arms covered in bites.
I have done a lot of camping here in Hawaii over the last decade, and I have NEVER experienced bites like this… There is no other explanation. SOMETHING is living in this van, and needs to be handled immediately. Our biggest fear was that we had taken them home with us, in which we had to strip our bedroom, wash everything, and leave our bags that we had taken onto the van outside for inspection before we bring them back in. THIS IS A SERIOUS MATTER. We want a full refund.
Also I would like to note, that any service in hospitality, where people are sleeping should be furnished with white, or light colored sheets so that they can tell they are clean. There was a not so good smell in the area where we slept.