This place is the Spirit Airlines of Airbnbs. You think you’re getting a decent place at a decent rate, you’re not. Spend the extra few hundred dollars and go to the other side of the island for your place. The only reason this place is getting 3 stars is because Floyd was helpful and responded quickly to me when I asked questions. It was fine for what I was using it for, a crash pad, but I wouldn’t recommend it and I won’t be coming back the next time I come back to Maui
First issue right off the bat was how poorly the parking area is designed. It’s tiny and super difficult to get around in if you have anything other than a Volkswagen bug.
The check in email was long, complicated and had a ton of unnecessary information designed to confuse you into not realizing just how many hidden fees they have. There’s a lot. You get charged if you forgot to put a remote back exactly where you found it. You get charged if you do pretty much anything with the TV except turn it on. There were also parts of the email that were attempting to manipulate me by saying things like “if you want a 5 star rating from us, you need to do this this and this”
The floors of the airbnb were super dirty. The first night I was there, I took a shower and after getting out walked five steps to my “bed” and my feet were black.
There’s no way to take out the garbage and the garbage can in the room is a joke. It fits two things.
The bunk bed is so wobbly I was actually scared to climb up top because I was sure it was going to fall apart on me. The cushion that’s supposed to make the bottom a bed is way too big and because of that it falls off which means you barely have any room to sleep and have to wake up every few hours to put it back on.
All of the electrical outlets were in really inconvenient places, and so were the dishes should I have wanted or needed to use them.
My last day there, the power went out. Floyd was there to check on it rather quickly. But since I couldn’t leave due to being charged for leaving my AC unit on when I wasn't there, I had to sit in the dark until it came back on.
The check out email was again half unnecessary information and half emotional manipulation trying to get me to leave a five star review because they’re a “mom and pop” business. I really didn't appreciate that. As a small business owner myself, I don't think you shouldn't be held to the same standards as someone else just because you're a small business. I would have been just as annoyed with my stay if it was with a big company.
Floyd and Sharon seem like nice people, but they need to do some work on their property and getting it up to the standard of literally every other place in the area before I would recommend them to anyone else. Right now, they’re not there.