We initially loved this place but unfortunately learned that the patio “touch up” work going on during our entire stay was actual construction with drilling happening from 8:30am-4:30pm. The noise was so loud it prevented us from being able to hear each other talk and our “work” meetings were completely disrupted. We also had two little ones traveling with us who were scared of the noise, and could not sleep during their nap times. The host told us that there was some touch up work but I don’t think even she expected it to be this bad. We had to fight hard to negotiate with her to let us leave the place earlier as we would not be able to stay during our hard earned vacation week only to be miserable the entire time with our two infants. What’s the point of coming all the way to Hawaii to blow money on an uncomfortable place and put your family through misery?
The redeeming part was that Soon is very responsive and seemed to want to work out a solution but only to the extent that her profits were protected as she stated (I.e. didn’t matter that we would be losing a few days of the reservation due to the non refundable policy).
I think if not for the construction noise our stay would’ve been fine and great so check and make sure you book during a time when there is no construction or plan to be out for most of the day (which is possible if you don’t have two young children).
A few things to note: there is a discrepancy in parking rates in the listing vs. the directions from host, which you receive after booking. Valet is $45, not $35 as stated in the directions piece. As another pointed out, hotel service/resort fee is $25/day and there is a one-time key issuing fee. These are stated in the listing so factor it into your budget when booking.
Laundry- listing states there is laundry. However, this is COIN operated laundry on the 6th floor of the hotel and NOT IN UNIT as we had been led to believe.
As shared by other reviewers location, view (high floor) are great. The unit is well appointed and stocked with everything you need like a pack and play, detergents, bedding etc and is a nice large space. NOTE the unit is directly across the elevator bay which is convenient but also quite loud as you can hear the high speed elevators on their way up and down the building.
We found that the unit could be cleaner (took photos to share with host) as the microwave and fridge were not sparkling clean and we found hair in the fridge (important for hygiene if you have to store milk for newborns). Soon was very responsive when we shared this with her and sent her staff right away to rectify the situation but her staff/friend mocked us complaining that she drove 30 mins to come see what the issue was and that in her eyes it was all clean bc she had cleaned it. I showed her the hair and the grime in the microwave and then she said her eyesight was not good (really?!). I had to actually use the Lysol spray in the bathroom and paper towels to clean it myself in front of her bc she told me it was already clean. For that Soon offered back the cleaning fee but then revoked it in order to let us check out earlier than our intended 7 day stay.
Overall, bc of the noise our experience was ruined. If it were another time, probably would’ve been great. Wish it was a better experience for everyone involved.