i liked the service after the initial few days. they replaced my mattress as it was hard, fixed the ac settings as it was getting shut at night. i give a 4 star as the service was initially cold & not welcome & that did not made me feel welcome as a guest/customer.
if i asked any questions and I was tol to refer to the instructions. well as a customer we're in stress of traveling & might not be in the frame of mind to understand the jnstructions by just reading, so if the initial coldness could have been avoided by answering politely & helping out, this would be a 5 star review.