The home is beautiful and in a nice area. Princeville is a great location. It’s a bit of a drive if you want to see the southern and southwestern part of the island. The master bedroom was on one side of the upper level and the queen room shared a Jack and Jill bathroom with the twin bedroom. The smaller rooms had no dressers if you want to unpack your suitcase. There were only about 5 hangers in the closet. The futon room was off of a hallway, with no door, no table, dresser or closet. It was bad for privacy for our son who slept there. There was only extra blankets for the futon, nothing extra. It was nice to have a washer and dryer and the detergent provided was a great bonus. (No dryer sheets.) We had a few issues with the house that are worth mentioning. Hopefully the host can fix some of these things to make the stay better for future guests.
-the kitchen stove is useless since all the cooking guides/temp numbers are missing.
-laundry room closet door was off the hinges.
-many of the blinds can’t open because the wands are missing.
-tv in small bedroom is too big for the table it’s on- dangerous!
-Light in master bedroom doesn’t work- maybe the remote needed batteries.
-the beach umbrella is broken. The top part doesn’t stay attached to the post, so we couldn’t use that.
-screen mirroring on bedroom TVs doesn’t work well, due to internet connection or something.
-only 1 hair dryer in 1 bathroom. It would be better if there was one more in the other bathroom.
-The neighbors and residents were pretty bossy from the minute we pulled up to the house-asked us not to leave our car running in the garage or driveway, asked us not to spray our sandy shoes off on the driveway (the unit shares a driveway with 3 homes!), also asked us to not turn on the light on the lanai because it shines in their window, they told us to be quiet at a certain time (we had just arrived! And we are not wild crowd!). The pool is also not geared towards families. The deepest part is 4 1/2 feet. There are lots of signs to not yell or scream (hello! What do kids do at the pool when they are having fun!?) Lots and lots of rules: don’t talk too loud in the hot tub, don’t climb on the rocks or waterfalls.
-the last night we were there one of the smoke detectors started chirping. We called to get assistance and we’re told no one could come help us so we were told we could take the battery out and disconnect the alarm. I voiced all of my other concerns at this time and was told I’d get a follow up call soon. It’s been 2 weeks and no one has called me back.
-also after we had checked out and headed for home, I realized I left my new hydro flask in the refrigerator. I sent a message through the app, to see if they could locate it when they cleaned the unit and if they would mail it to me. I figured I would pay for the shipping, but they said they also charge a $25 lost and found fee. I found this to be ridiculous! I might as well buy a new one at home. I just spent $2500 on 5 nights at this place, and felt they could have waived a lost and found fee.
I’m sad to leave this review. It is a pretty place. We love Kauai. It’s our favorite island. It was a nice place to stay. We are mostly disappointed with the customer service of Vacasa! Possibly this review would have been different if I had received a phone call back from them.