Sometimes, you only experience good customer service when when things go wrong. There was some kind of mix-up and the unit hadn’t been cleaned after the previous guests checked out. There were some initial hurdles in contacting the owner and property manager when we arrived. It was pretty frustrating and we didn’t know what to do. We couldn’t even make the bed ourselves with clean linens. But once Surrey got back to us, (she was out of cell phone range for a time) she raced over to clean the unit herself. She finished at 10:30 p.m. It wasn’t an ideal start to the trip but both her and Reema were extremely apologetic and they made it right with us with no hesitation. I understand things happen…and they did their best to address everything. I have every confidence our experience was just a fluke.
As for the property…it was great. I love the unit. Its spacious and well-appointed. It’s very close to the beach. The available pools were wonderful (we used them both). I would definitely stay here again.