If I could leave zero stars I would!!
While on Kauai, a couple of hours from check in, I learned “we did not have a reservation with this host.” Even though we had a confirmed and paid for reservation over a month ago. The ONLY way I found this out because I reached out to ask our unit number so we could provide upon check in. When I contacted the host, Arrived, they simply stated they did not have a reservation for us and blamed Airbnb.
Mind you, my reservation stated confirmed and paid in full. Never cancelled, this is absolutely unacceptable. If it weren’t for me taking time out of my vacation time to make multiple phone calls we might be sleeping in our rental car while on vacation. OH!! And THEN I had to shell out more money for another rental I MIRACULOUSLY found on my the day of. And then had to ask multiple time for a refund!!
ZERO STARS!!!!