We actually never stayed at Scott's place. We made the reservation four days before my son and his girlfriend were expected to arrive. We had air credit and decided to send our son last minute because of how depressed he was. He had been expected to be drafted by the NFL and it didn't happen. The night before they were to depart he got a call by a team and was on a plane the next day. I reached out to Scott. Not requesting a refund AT ALL but rather, credit to travel in the future. I explained the situation. Scott informed me that he makes no changes within 7 days of arrival. HUH?? We had MADE the reservation 72 hours prior from me reaching out to him. His place was wide open! I would like to stress that Scott DID NOT violate any of his posted rules. In my opinion what he DID violate is the spirit of the Airbnb community. I am a host myself and I've found airbnb'ers are the best! Open, good hearted people. Somewhat discouraging to find that's not always the case. I'd take my money elsewhere.