Fiona is a wonderful host! Her response times are very quick and she is very helpful and accommodating. This place is located in a prime area in Hilo, within a 10 minute drive of most eateries and stores, and located close to major roadways that lead to North Hawai'i, Kona, or South Hilo and the South Point communities. There is plenty of parking, and the area feels considerably safe. There's a lovely view of a pond from the balcony, and various amenities that make your stay less stressful. Again, Fiona is highly responsive and very friendly. If you have any questions, you can trust that she'll answer them quickly. I thoroughly enjoyed my stay and would highly recommend staying here!