I’m not sure if Dan was the customer service number but to start off on our first day of arrival he was extremely rude. I was going based on my email from Airbnb to check my check in instructions and once I gave him a call he clearly was upset for not receiving the check in email I received 5 days ago according to him. I worked in customer service so I am sure there are different ways to approach someone. Or even if easier, if you do call sent the email it can easily be resend. We’ll as soon as we arrive just letting you know the building can look a little sketchy. It’s really just his apartment that looks nice, also there are two buildings covering the ocean which the picture his has on the profile you can barely see it unless you soon into the picture. Secondly his communication wasn’t that great with us. I tried asking him about air conditioning situation since the house and room was really hot even though, all he did was not respond. After this I had already given up but I truly regret staying at this place. His place is remodeled but it has roaches. I didn’t bother to tell him anything since luckily we weren’t in the house much and he also was extremely rude. We luckily had a friend who stayed two blocks away so we mainly stayed at his Airbnb. And by the way he stated he has snorkeling gear and he doesn’t. So just go down stairs and rent it, the crowd down stairs is extremely nice.