I would have given this Airbnb only 1 star if not for the hotel/condo staff being extremely helpful and friendly.
My groups primary issue was with the overall cleanliness of the condo. It was definitely not throughly cleaned and sanitizer before we got there, despite the $200 "cleaning fee" they charge. This would be unacceptable prior to COVID, but with the pandemic, we expected a little bit more attention to detail when it comes to ensuring the cleanliness of a space. We ended up spending the first several hours of our vacation obtaining cleaning supplies and deep cleaning the condo, doing the dishes, and washing the laundry.
Upon arrival, we found used tissues, stains, and hair under the fitted sheet of the king bed in the bedroom. In the living room, on the pull out sofa that contained the queen bed, we found someone's UNDERWEAR in the sheets. Both sets of sheets and pillowcases had tears. Fortunately, the hotel staff came up and gave us a new set of bedding for the king bed, but that was the extent of it. We had to explicitly ask that they change the mattress protector that was stained with the used tissues on it because they were only going to swap out the top levels of sheets after throwing away the tissues. We ended up laundering all the blankets, sheets, and pillowcases ourselves, which brings me to the next unpleasant discovery.
We found a bunch of sand and detergent leftover in the washer. I understand that sand gets everywhere, it's Hawaii, it's an island, but the sand was dumped in the top portion of the washer where fabric softener should have gone and it should have been cleaned.
Dishes were put away with food on them and the coffee maker had caked on, dried, old coffee in it. We ended up running the basket through the dishwasher and throughly sanitizing the entire machine before it was usable. It looked like it had been used previously and just never cleaned. We ended up doing a full load of dishes that included almost all the dishes in the condo. We even had to clean out the drawers themselves because they were dirty. We're talking Lysol wipes that come out black from wiping down the inside of a drawer type of dirty. Same deal with the pots and pans, all needed to be scrubbed and cleaned. We even needed to wipe food off of the shelves in the refrigerator.
High touch areas were also dirty, such as the light switches, toilets, handles, and doors. We cleaned lots of things off of them, including some random sticky stuff and layers of dust and grime. The absolute last thing I want to do on vacation is show up to my room and have to clean the toilet!
Cleaning, ripped sheets, and disappointment aside, we also found that the space around the air conditioner was not properly sealed in the living room. This allowed a small graveyard of bugs to accumulate underneath the unit, next to the sofa bed. Not only does this let the cool air out, it allows all the small bugs and critters in from underneath the unit.
We also found that the air conditioning timer switch was cracked. Which didn't affect our ability to use it, but it was another thing to add to the list. Additionally, a towel hook fell off the wall with nothing but a towel hanging from it. The wall wasn't damaged or anything, but it looked like the plastic clips that kept it attached just weren't very solid or clicking into place correctly.
Now that we've got that out of the way... Everything was passable once we did a substantial amount of cleaning.
The location wasn't amazing, but it wasn't awful. It is central to things you'd want to do in Maui and it was close to a handful of good food, snacks, and convinience stores to walk to, but you will absolutely need a car if you plan to see anything else around the island. However, there is a beach directly across from the condors, and it was nice!
The complex did have two fairly nice and well kept pools and jacuzzis, so those are available and appeared regularly maintained. They were also very kid friendly, which is good for parents during the day. However, the pool does close at 10 PM, so if you're trying to avoid the chaos of the kids, you may be out of luck because they were almost always there until the pool closed.
The complex also had a decent amount of parking in a structure on site and we had no issue finding parking at any time, which was excellent. It also didn't cost extra, which was an additional bonus compared to a resort.
Overall, I would not stay here again and I wouldn't recommend it to anyone that I know personally. If they can get their cleanliness and general upkeep in order, then I'd say it's nice enough for a family with small kids or budget travelers that need a full kitchen to keep costs down. In addition, the full second bathroom helped significantly when it came time for people to get ready in the morning and it mitigated bathroom lines.
If you don't need any of the above amenities, take your $3000 that this condo cost for 6 days (it would have cost closer to $3600 without the "discount" they offered since it's a new listing) and stay at an actual hotel with amenities and cleaning staff. I'd have personally rather cut my trip to 4 days and stayed at a resort or another Airbnb in a better area.
Hopefully this review helps the hosts fix their issues and allowed others to make an informed decision before staying here!