The stay in #1103 at Mahana started rough. We got in around 11pm to find that the room had not been cleaned. Dirty sheets, all towels used and on the floor, all dishes dirty, etc. That evening I called the emergency line and explained the situation. Instead of saying "very sorry, we will send a crew" or offering compensation or even just an apology, the respondent (via text) just dismissed the issue and said "no rooms and cleaners aren't working until the morning". This translates to "you are SOL, sucker". The next day I spoke to another representative who had the room cleaned and comped us the first day. We came back on day two hoping to finally drop bags and take showers only to find an electrician in the bathroom! He was equally surprised as he had been told the room was vacant. This led to another day without a shower although we did drop our bags and did receive another free day. On the third day we awoke to jack hammering which I found out was why the room rate was so competitive. If major construction was disclosed, I missed it. The rest of the trip was absolutely terrific. The view made much of the bad better and we left feeling well rested and reinvigorated despite the rough start. This gets three stars because days 1 through 2.5 were a one star and days 2.5 through 5 were a 5 star.