Heather and Ceri are fantastic hosts. The home was immaculate when we arrived, and all the information provided ahead of our arrival about the property was thorough and easy to follow. We noticed a slow shower drain our first day, and they came right over and fixed it. A major storm came through during our stay, and Heather checked on us a number of times to be sure we were alright. Highly recommend staying at Hoku Hale if you are looking for a beautiful home in Waikoloa.