We have visited Maui every year for the past 15 years, this was our first stay at Napili Shores and enjoyed it very much. Keaton's unit is centrally located in this low-rise complex, easy walking distance to the two onsite pools and to the wonderful Napili Bay beach. The unit has everything you need to for a great stay, including beach chairs, noodles, boogey boards, towels and cooler, which helped save us money and extra packing! The complex is older but very clean and well maintained. The unit is also somewhat dated but efficient and the bed was super comfy. We enjoyed our morning coffee on the lanai overlooking the plumeria trees and lawn. It felt like we were "home".
We notified Keaton of a couple of minor issues when we first arrived. She was quick to respond and offered her assistance, which we greatly appreciated. The only downfall we had was that we stayed during a record breaking heat spell, with the lack of tradewinds and no air conditioning the room tended to be stuffy at night. During the day, when we were in the room we could open the front and patio doors and with the fans on it was fine.