Sands of Kahana – Unit #354
Highly disappointed with our recent condo booking at Sands of Kahana Unit#354 Lahaina, Maui. We normally book hotels but we thought let’s try out Airbnb. First the good – the resort is in a desirable location and the views of the ocean was great. We did enjoy the resort and check-in process was easy and staff were friendly. The review mainly reflects the unit #354 rental as the resort itself was ideal.
Not so great:
1.	When booking, based on the online information, we were expecting the condo to have air conditioning. After late night check-in (around 1:00AM) we found out that the condo is not equipped with AC. Host provided 5 fans in the condo. There were couple ceiling fans. All of the fans were super filthy. See attached pictures. My twin boys have asthma so dirty fans did not help and couldn’t use. Called host with no response on Friday. Called Airbnb and they escalated the issue to the host. Received call from host and she agreed to provide 2 new fans next day.
2.	Caution – there is no room service during the stay. There were bath towels but we ran out. Don’t expect light housekeeping and towel replacement during the stay. No room service during the stay was never mentioned. You should let your clients know that they should expect to wash the towels during their stay. Washer and dryer were provided with the rental. To be fair, the host did bring us 4 new bath towels when we had requested on day 2. At least we can have some fresh towels while some were in the wash.
3.	Both bathroom sliding door are broken. See picture. Sliding guide is missing and difficult to slide open/close. Plus, unable to lock the bathroom doors. Just hope no one walks in.
4.	Electrical outlet cover plate missing. See picture. In the living room area – safety issue with kids in the room. I blocked off with my bag so my kids won’t accidently use it and get shocked.
5.	Window lever broken/dirty screens. See pic
6.	Fridge and Freezer setting was set to level 9. See pic. Fridge side was having difficulty staying cool and should be looked at. Not a big deal as we were still able to use the fridge.
7.	The best for last. Roaches – yes, you’re reading this right. ROACHES – disgusting. I have no words to describe. See picture that is worth 1000 words. I am paying $550+ per night for this rental – really!! This is utterly unacceptable. We had to quarantine our clothes/luggage bags so we won’t bring disgusting creatures back to my own house.
There is lots of room for improvement here. Can’t say it was truly a paradise condo unit. With the rental rates I paid, you can definitely get a cleaner and roach free place. Also, don’t expect the host to promptly return call. We had originally had this issue upon booking and voiced it to Airbnb representative. Right after when we booked the place and paid half the deposit, we called the host to ask questions and possibly cancel within the 3-day period. To their convenience, they returned call after 3 days so we wouldn’t have the option to cancel. Very questionable business practice by Airbnb and the host.