If the host couldn't put checkout policy in the lit, she should at least send it to us earlier instead of the last night before checkout, since we had stayed for 5 days. So we missed to follow. And also, the instruction asked to clean all dishes, leave beds unmade, dispose of all garbage, and put all soiled towels on the bathroom counter. We expected $155 cleaning service fee covered those easy-to-do things. Then the host gave me bad review and requested $50 more cleaning fee after the trip without talking to us. Even it's unfair, we would rather to pay you the $50 to avoid bad review, but the host didn't even talk. The trip was very overwhelming to us since we need to take care of two toddlers. So we'd rather to be instructed earlier or pay more cleaning fee up to the front than the late instruction and later money request. So I gave 1 star for missing checkout policy in the list and very bad communication.