From the very beginning Floyd was very attentive and professional as a potential host. I had originally booked a different Airbnb and they canceled on me without an explanation or anything but I had already paid for it and had to wait more than 5 days before the money would be refunded and didn’t have enough money to put at least a deposit down on any other place and all the cheap Airbnb’s were getting booked up fast. So after more looking I found Floyd’s place and decided I like it so I messaged him about my situation not exactly sure if he could even do anything about it but I was desperate to try to secure a place until my refund hit. He responded immediately even though the time difference was about 6 hours ahead and it was late. He was beyond helpful and offered to put a hold on the place every day until my refund came back so I could book there if I still wanted. That really impressed me because that is the definition of going above and beyond when there was no way to guarantee that I would even book the place when my refund came back. Anyways of course I booked with him once my refund came in and he was always very responsive. I requested early check in if possible due to the time my flight arrived and he promptly explained that he couldn’t guarantee due to someone else checking out the day I checked in but he made it first priority with the cleaning staff so that I’d be able to check in as early as possible. Overall he was such a pleasure to do business with and I cannot imagine not staying with him whenever I do come back to Maui. Not to mention the place itself was spot less and had cute little soaps and shampoo like they do in hotels and cute folded towel designs. I thoroughly enjoyed staying there, it really felt like I was coming home after my days of exploring and thats exactly what I was looking for instead of a hotel type experience. I am very grateful to him and Francine for all they did to help make that part of my trip smooth and easy going. Much, much Mahalo to them. You could not go wrong booking with them.