Allison was super responsive and communicative. We did not have any issues during our stay that needed to be addressed. The washer and dryer are in the entrance (which you share with the other unit that is above). She even supplied laundry detergent, which we really appreciated.They supplied a nice backpack cooler, two beach chairs, two turkish towels (thin, which is nice when you need to pack them) and 3 regular towels and 2 washcloths.
If you have kids staying above you, you will hear them walking around. This did not bother us, but if you are a light sleeper it might.
The path to walk down to the beach is pretty close but very steep and muddy, it would be a struggle for anyone with mobility issues or if you have really small kids. It has to be at least 100 feet of elevation change over a short distance, so if you cannot climb 10 flights of stairs easily you may struggle. Really nice area for the price,we enjoyed our stay.