Jasper was the one who met us and helped us get settled in. He was very responsive and also gave us a couple of nice recommendations in the area. This is truly a tropical location and you get a taste of real Hilo, Hawaii. :) The studio was clean and is located right in the center of several eateries and cafes. Although when it does rain, it does get a bit loud because the roof is made out of the aluminum roofing! It's nothing ear plugs can't fix. Such a quaint place to stay!