Communicated with Tammy, not Frank. Tammy was amazing! Unfortunately, the condo we booked had maintenance issues and we were relocated to a different unit. Tammy offered to cancel so we could find something else, however, we choose to take the alternative condo's (2 nights in a small unit, then the remainder of our trip in the same size as what we originally booked). Tammy was very accommodating, picked us up from the airport and allowed us a late check out. The second unit we were moved to was wonderful! Not sure how this unit compared to the actual one we booked. Loved the location! Easy walk to the beach and the restaurants in the building were amazing. We loved the late night snacks at the bars in the building.