The power went out for days at the property when we got there. We also did not have water because it relied on an electric pump. I had to literally catch rainwater with a trash can and carried it inside the house to flush the toilet. It was a complete darkness with only candles and a wood fireplace. The property did not have any backup plan for power outage. The owner lived in Kona which is 100 miles away, so he could not help. We had to pay out of our pocket to find a hotel the next two days. I was kind enough to ask for the refund of only two nights despite our miserable lifestyle on the first night. The owner refunded us two nights, but they didn't refund us the cleaning fee and tax they charged for each additional night. The fee is quite significant. There should've been clear communication of the refund policy in such circumstances and of course a backup plan. No one would like to pay hundreds of dollars per night to live in darkness and no water.