We had no issues at all during our stay. The location is just far enough from Waikiki to be quiet and safe but close enough to be able to walk. Fantastic sunset view from the small garden/lounge area at the rear of the apartment building. Terri met us there when we arrived and after that just left us to enjoy our vacation which was the perfect amount of interaction. Messages were always answered promptly during the booking process and a small snag about dates was quickly resolved. Would stay there again if we go back to Honolulu.