Full disclaimer: the reviews for the unit’s cleanliness, accuracy etc are not indicative of the unit itself, because the host’s management company (KBM) canceled on us 2 hours prior to check in.
KBM double booked the listing and I was told we were no longer able to stay at our confirmed booking. They did offer us alternatives that did not cover all our dates so our options were to a) change multiple locations throughout our stay, at places that were way below the quality of our original booking (plus would have had to uproot our 11mos old and 4 year old and all their stuff - not ideal!!) or, b) move to kaanapali which is very far away from our 40+ person family reunion site which, was at the golf villas. We requested a cancelation and full refund, but was told by KBM that the booking didn’t exist and they therefore couldn’t cancel it or issue a refund. Yet, 2 weeks prior to check in the same agent at KBM confirmed my request for a high chair and crib in the room (?!).
I dealt direct with Airbnb’s support team to resolve the issue. Vanessa at Airbnb was beyond helpful in getting us a full refund plus a voucher for future use for our troubles. It took 24hrs of correspondence to achieve this.
Kelcy at KBM was communicative, but unfortunately, wasn’t able to provide what we paid for and her alternative offers came with many more inconveniences. We will not be booking any Airbnb listings managed by KBM in future.
I can comment on the location of the unit, as we have stayed at golf villas before and it’s a fabulous middle ground between golf courses, beaches and restaurants. It’s a short walk to Napili Bay, Kapalua Bay beach, Merrimen’s, Sansei, the clubhouse and Sea House Grill.
Kelcy at KBM was trying, but I hope this review will save other families from the same outcome!