They were very responsive to my request for late check-in. They gave me all the instructions well in advance so I could get an idea of how things work. The room was clean and setup just like the pictures listed. I was only confused about the way the rooms were setup. They had in the email I received the rooms labeled by alphabet but when I got there it was just a placard with different animals. But otherwise the room was nice and peaceful. The other residents were super quiet anytime I was actually in the room.