Crystal didn’t respond after sending a message to her until I sent a second message indicating I was disappointed that I didn’t hear from her. Lots of things to report: no Kleenex, no ice maker or ice cube trays and had to buy our own. Broken toaster. Floors dirty and dusty with debris behind doors and under tables. Outside light didn’t work so we couldn’t see access pad to get into unit. Outside tiles were loose and lifting. Trip hazard for sure. No plug for kitchen sink. Only a keurig coffee maker and no Real coffee pot. Loft TV remote didn’t work. When i sent a message to Crystal she told me to contact the caretaker. I responded to let her know that’s not my job. She also responded by giving several excuses ( ie. outside light is responsibility of HOA. Real coffee maker in cupboard when there wasn’t one). It seems to me that the owners were not concerned with making guests happy. Someone did drop off batteries for the remote. Information in email for pool inaccurate. Very disappoint