Upon arriving at the condo everything was clean, check in was easy and we were anticipating a restful and relaxing week. During that first evening when we were getting our 10 month old daughter ready for her evening bath, we noticed small black bugs all over the counter top in the kitchen and in the sink. We killed all the bugs we saw that evening that were in the kitchen; but didn’t want to use the kitchen sink for our daughter’s bath as we were worried about the cleanliness of the kitchen. The next evening the same black bugs were again all over the kitchen counter tops, in the sink and crawling on the cabinets. We again killed the bugs, gave our daughter a bath in the bathroom sink, but this time I took photos of the unwanted visitors. The following morning I submitted a photo of the bugs and explained that something needed to be done as we didn’t feel comfortable staying in a place that had bugs. The counter top is speckled, so unfortunately the black bugs didn’t show prominently in the photo and just looked like more black speckles. Tonya promptly called me the morning of March 8, 2018 to arrange a time to come by the condo to spray the unit. She also informed me that in tropical climates it is quite common that there are bugs and that sometimes it comes in with the groceries, or in paper bags or could have been attributed to the unit not being sprayed at the last scheduled quarterly spray as the renters at that time could have declined having the unit sprayed. I left the conversation feeling as if they were interested in making excuses and deflecting blame, rather than just apologizing and dealing with the situation. I told her that I was concerned about the spray being used as we had my daughter traveling with us. She said they could use an Eco Spray that was safe to use around children and pets, and that I would just need to wipe down the counters with soap and water afterwards. So Tonya attended the unit at 2 pm on March 8, sprayed the counter tops, and sent me a message saying that she didn’t see any of the bugs. On March 9, I sent them another message to inform them that the bugs were better, but still present and that we were spraying the counter tops ourselves and wiping the surfaces clean each time. I expressed my disappointment in the situation and having to waste time during my vacation to deal with a bug problem. I also expressed that I felt it appropriate to offer compensation for the wasted time and effort in having to deal with this. Again, Tonya promptly called me, but I was unavailable to answer the phone. My family and myself were busy all day with activities we had previously booked. I sent her another message at the end of the day when we...