I booked this room last minute and the host was very communicative which was very much appreciated. It was pretty late and I was very surprised and grateful she responded. We checked in the next day, the house is located deeper in the neighborhood so it took a bit longer than expected to get to. There is plenty of parking and some trash bins out front, we did notice a cockroach crawling around though.
Unfortunately when I got into the bed, the corner of the frame holding the mattress broke. I carefully got out of bed and my partner went to check what was wrong with it. To his surprise a very large cockroach crawled up on the bed. We tried to kill it and it began crawling up the walls. We managed to get it, so now only had a broken bed to deal with.
I immediately messaged the host if she could move us to another room. Fortunately the host was very responsive and moved us to a room across the way. We were pretty freaked out about the cockroach so we checked this room entirely and also all our luggage and it was clean. I was a little bummed out because this was a room with 2 twin beds, not one queen, but i was grateful to have a clean room. And appreciate the host finding another room for us.
Unfortunately i wasn’t refunded any money because the host said she made no profit off my stay since she had to switch my room. I’d recommend staying in a hotel for this price (a little over $200 included cleaning fee and service fee.). At a hotel, at least you’ll get a refund if there are roaches.