We stayed here for two nights. We never met William in person but he was very quick to respond and sent us clear instructions. The studio looks exactly like the pictures - clean, spacious, modern, and with a great view. The place has everything you need including beach stuff, towels, and a small kitchenette. However, despite liking the actual studio, we did encounter some problems with the check-in and the actual apartment building. We arrived around 10:30 pm (and had informed William in advance of our late arrival)...at this time the lower level security office was closed and there was no one at the main floor security desk to activate the card keys (which meant difficulties accessing the lobby from the garage and actual apartment) - it took us sometime to connect with security and multiple trips up and down the staircase. Another thing to note was that the actual building was vastly different from the studio - the actual building was an older private residence in the same building as the questionable Hawaiian Monarch Hotel. Chalk it up to bad luck, but we encountered urine on the floor of the elevators and a pot-smelling parking garage. When we informed the front desk of the hotel, she did not look surprised, as if this kind of thing was common. Overall, we liked the actual studio but wished the apartment building was just as hospitable. If we knew this in advance we probably would've booked a room at the Hyatt Place instead, considering the comparable price.