The hosts were great at being responsive when we had trouble getting in. It was a little confusing initially because there is a lock box to the right of the door with a combination lock, as well as a combination lock on the door knob itself.
My guest and I were not a fan of being required to pull all the linens off the bed to include sheets and duvet and take out the garbage - while we were on vacation though.
But the place was magnificent, simple and luxurious which we loved. Bed was super comfy as well. Kitchen and dining areas were simple and beautiful as well.