there was an issue with the paperwork for our reservation, but it wasn't Soons fault. we checked in with her, and they resolved the issue quickly and got us checked in.
we also had to delay our flight for a day due to our covid test results not arriving in time, and Soon offered us a $150 discount, which was very generous.
the suite is in a hotel, which was very nice. a bunch of the laundry was out of order, but again, not the Hosts fault.
the room itself was clean and comfortable. we had no trouble walking or biking to most places we wanted to visit.