My husband and I stayed in the Jade guest room for the first half of our honeymoon. Joan was very easy to get in touch with and provided clear instructions for checking in. The room had everything we needed, such as a minifridge, coffee pot, beach chairs, cooler, etc. The room and bathroom were both clean, and the bed was comfortable! We enjoyed the location as it provided some respite from the heat at the beach and lower altitudes. We would definitely stay here again and recommend Joan to anyone visiting the Big Island!