Lori and Todd were very responsive to all communication. They made many recommendations re: local restaurants and coffee shops. Each one was stellar! Todd greeted us warmly and answered all check in questions. The room had every imaginable thing a traveler in Hawaii would need. Lori and Todd both went above and beyond during our stay. The room was welcoming, cozy, and comfortable. Tip: Lori does excellent laundry service. Our clothing came back clean, fresh smelling, and neatly folded. Totally worth the $ having plenty of clean clothes for the 2nd week of our Hawaii vacation.