2nd worse VR stay ever. I've stayed at 100's across VRBO, AirBNB & Homeaway platforms. I've only given a rating under 4 - Twice(including this one)!
At check in the key was not in the lockbox. I contacted the host and the cleaner had all 3 keys and had yet to arrive. The cleaner arrived quite late and the place was not cleaned until an hour after check in. And to say it was ACTUALLY clean - based on the neglect and poor management is an understatement - not the cleaners fault!
A shower without mold, actual curtains to block the sun from coming in at 5 in the morning, a lobby without bums, working elevators, instructions that don't permanently cover the doors peep hole and a patio that doesn't look under construction would be a good start for an overhaul.
This is one of the easiest units to paint, make cute and and leave enjoyable for guests. It's a studio for Christ's sake. Somehow you are neglecting routine maintenance and home care on a studio. I cannot imagine how gross a larger property you may manage may look.
Paint the walls, re-do the bathtub, hang the TV on a wall mount, place a decent patio table outside and leave some nice amenities. A star for the hosts communications during my initial issues with locating the key and dealing with the late cleaners. I was here for business and didn't bother contacting about the issues noted above as they are long term deferred maintenance issues and not quick fixes.