When we got to the condo after a long day of travel, the condo had not been cleaned. The cleaner had not come and did not inform our host they did not come, so he was as surprised as us. When I called Eric and he answered immediately and scrambled to get a cleaner there ASAP and gave us a discount for the inconvenience. Within 2 hours (which we spent at the ocean with the kids), the condo was cleaned and ready for us. A very small bump at the beginning of our trip, but thankfully Eric was responsive and on it immediately.
The condo was comfortable, lovely, and had everything we needed. It was difficult to leave.