While the apartment was great and had plenty of thoughtful amenities, we were pretty surprised by the rude response and general tone we received from Tracy when we called to ask about an early check in (3pm instead of 4pm).
She seemed generally annoyed that we were calling her (she provided her number) and when we asked about the early check in, she responded abruptly, “Which unit? I have 20.”
Maybe she was having a bad day, but this was our experience and unfortunately you only get one chance at a first impression.