The space is accurately represented and Jennifer was kind enough to accept a fairly last minute booking, while preserving the check in time outlined in the listing. There were several long hairs throughout the bathroom, which is probably explained by the rush and mopping, so we did not consider this terribly dirty by any means. We also used a flashlight and thought we may not have put it back prior to check out. Upon discovering this possible mishap, we offered to return it in the way that best suited Jennifer if found, but she instead elected to have us keep it, if located.
Our major concern was learning that at least one amenity was not available to guests on the day of check out. That amenity being the laundry. As this was not in the house book or the listing, we thought we would have use of all amenities of the property as long as we departed on time, at 11 am. Jennifer explained that this was not the case and they had never had anyone do laundry the last day. This was concerning as I have never stayed in a place that limited or eliminated amenities on the last day of a stay.
I asked if there were other amenities that guests do not have access to on the last day, but did not receive a direct answer to that inquiry. Jennifer did clearly express her intention to update the listing and the house book with information regarding the unavailability of the laundry. There was no clear explanation as to why this amenity is eliminated day of check out. As facilities open at 9 am and check out is 11 am, there is more than enough time to complete at least one load of laundry prior to departure. Limiting use to one or two loads on the quick wash and dry cycles may have made more sense, however, completely eliminating access did and does not.
We are a black American couple and, while we truly hope it is not the case, due to certain experiences, it is difficult to completely eliminate the possibility of a new rule being implemented just for us. Especially a new, seemingly inexplicable rule implemented because no one has ever done laundry the last day of their stay.
Despite this situation, we still believe it is reasonable to expect amenities paid for until 11 am the day of check out will be available until that time. Unfortunately, with dirty clothes in tow, we learned all too late that that is not the case for all Airbnb listings.