From beginning to end Edgar was a great help and very responsive. He even confidently and accurately reassured us when we let the media get to us with volcano news. Its on the other side of the island and it had no effect on our trip. The townhouse is perfectly located for nearly all of your Big Island needs. We had plenty of room for our family of 5 and after long days of fun the kids used all remaining energy at the pool. WE WILL BE BACK!!