Didn't actually get to meet Bruce unfortunately but he seemed to be a great guy. The front desk politely checked my brother and I into our room and checked us out once we were done.
The hotel was very nice - the room was just what we needed. The hotel isn't the fanciest or biggest in Waikiki which was actually perfect. Low key and friendly enough to enjoy your stay without running into a million other tourists.
The room had everything we needed - the balcony and view were great. Can't ask for a better location - very centrally located and it was nice to walk through the nearby park every morning.
The laundry room was unavailable during our stay - apparently being renovated. But other than that things were easy, clean, and quiet.
Would definitely recommend Bruce to anyone who is looking for a nice place that isn't too expensive and has all of the same amenities as a larger more crowded hotel.