Is a great view worth the swollen eye?
Im not one to make biased review or false accusations so please hear my story out as a heads up:
I went to Hawaii with a couple friends. The check in process is pretty straightforward, view is nice and all. One hour into our stay, my friend (A) put her knee on the bed and her pants was absolutely bleached. We were so astonished and contacted the Jing. While I appreciate her responsiveness, she informed me to keep all receipts from this incident to notify Airbnb after the stay. I followed her instructions and she told me she would send in the cleaner while we were out. Later, I was told the cleaner wasn’t able to find bleach (well bleach is a liquid and it dries), but was reassured the sheets would be changed.
The next morning my other friend (B) woke up with a severe allergic reaction on her face. I notified Jing again and sent her photos and she once again suggested the cleaner to come in( which we declined since it didn’t resolve the situation previously)
Now we were only in the area for a couple of days so once we checked out we contacted both the owner and Airbnb. As expected, we were ghosted by both. My party and I are extremely disappointed in the entire experience and felt like lack of responsibility taken by the owner and Airbnb. We did not get any protection during our stay and we advise that if you are thinking about booking this, think twice.