The manager of the property, Maui Resort Rentals was great. They were attentive and responded very quickly. The problem is that I paid 3-4x the normal off-season rate during the Christmas season. While I knew I was overpaying, I was expecting the place to be like staying in a standard mid-range hotel like the Hyatt, Marriot or Westin, it was not like that at all. We have actually stayed at the Hyatt and Westin in Ka'anpali and it's a pretty standard experience. This unit had a roach problem. The management company did send out someone to spray non-toxic bug killer, but it only kept the roaches away for 24 hours. You also had a very filthy carpet. Amenities were minimal - so make sure you bring your own lotion and if you want decent shampoo and soap - bring your own. Kitchen amenities were also minimal and with the roach problem we chose to eat all of our meals out, which can get expensive. On the positive side, we did enjoy the roominess and morning coffees on the balcony.