The location was good. Cleanliness was not. We were disappointed at the dismissive response from Kaelin about our cleanliness concerns. We sent photos of hair in the bathroom tub and floor that was not cleaned upon check-in. She said we would not be allowed a refund of the cleaning fee due to “a couple of hairs”. When we are charged a cleaning fee, we expect the unit to be clean and void of prior visit. Unfortunately that was not the case. We were disappointed to find Kaelin’s response to be unprofessional and unaccommodating.