The communication with Lisa was great! She provided all the details for check in and the room was satisfactory for my stay as well.
Communication with the front desk was difficult. I extended my stay through Lisa, she followed up with the necessary documentations to the front desk, but they didn't follow through on their end. It took until the final night of my stay to get my check out date corrected.
Other than that situation, the stay was great and I'll return to the Ala Moana Hotel and hopefully use Lisa's services again.