Lisa is involved with profiling of guests. She charged a $300 fee for our “loud party” and too many guests at the pool. We had a maximum of 6 guests, yet she said that we had 28 guests at the pool, when in reality there were other local families staying there which we were not connected with. We were accused of breaking the inside window of the oven when we didn’t use the oven at all. She also told us that we left trash all over the unit when we took trash daily so this was quite impossible. Our niece did spill juice on the carpet which we told her was the only reason we would pay the fee, NOT because we had a loud party. I’m not a liar which is why I rated everything else in this review well but this communication and value since I had to pay an additional $300.00. Don’t book this unit unless you’re alone, like unexpected fees at the end of your trip, and enjoy being watched like a hawk by all the residents.