First the good: the location is convenient to Poipu beach, which is quite nice with good swimming and snorkeling. The beds were acceptable, though quite hard. The pool was very nice. The view from the balcony was terrific. We could see turtles and take in the sunsets.
The not-so-good: the pillows were lousy - very hard and overstuffed, and all the same. There were no common kitchen supplies, such as basic spices or oils. (We had just come from a similar but superior unit on the Big Island that provided all that.) The waves were thunderously loud some nights, nothing like the gentle sound one gets on Martha's Vineyard, for example, making it hard to sleep some nights. And the decor left a lot to be desired. The color of the paint was circa 1965 faded mint green - it would be hard to find a more ugly color. The light fixtures were cold and old. Overall, a tour de force of bad taste. There was a message on the dishwasher informing us that it was broken but dishwashing liquid was supplied. Thanks but no thanks - for top price we expect working appliances. There was no attempt to fix it during the week. That meant we spent time washing dishes when we should have been able to throw them in the dishwasher.
The unacceptable: we wrote the day before we arrived with details on our flight and expected arrival time. We arrived right on schedule. We never got a reply to our email, and never got instructions on how to gain entry. After we arrived and could not get in, the contact number for the host went to voice mail, as did the emergency number at the facility. That is completely unacceptable. The host must be reachable during check-in hours in case of a problem. I left multiple messages at the emergency number and got no reply, until Monday when we finally checked in and the woman in the office said she just got my emergency messages, two days after I left them. She said that she had sent text messages with instructions on how to get in. For some reason, google had put them into my spam folder. My comment to her: if you are sending critical messages but not getting any reply, maybe you should pick up the phone and call (or answer the email requesting info). She apologized, but it was too little too late. By the way, we were able to gain entry to the unit only because the lock was broken and we were able to reach through the door slats and turn the handle. If we had not figured out how to break into the unit we would have had to find a local hotel. This was my worst experience checking in with airbnb in any country. If this host qualifies as a super host, then that designation is meaningless.