When we arrived for check-in, the front desk had no record of our reservation. This was very frustrating because I had made the reservation back in June. I even had confirmation emails from Vacasa. The lady at the front desk was nice enough to make a so last minute reservation and we luckily were able to get a room. When we got to the room, there were hairs in the sheets, stain on the sheets, and the blanket smelled of mildew. We had to wash it in the in unit washer and dryer but weren't provided laundry detergent. The carpet in the living room was coming up off the floor, drawers in the bathroom were broken and will fall on the ground if you open them. Overall, the maui el dorado is an amazing place to stay. The property is gorgeous and the people are lovely. The cafe in the lobby is great and they even serve free mai tais in the afternoon! I don’t recommend using airbnb or vacasa to book your stay, go through the hotel itself. Vacasa obviously doesn't take care for their vacation rentals.