This is a hard review to write because I really did want to like the place. Prior to booking I asked if the unit had boogie boards and towels because my two teenage boys wanted to bring theirs. Cindy told me it had boogie boards, towels and other beach gear. Cindy is very sweet and kind and the unit is in a great location. It is on the quieter end of Kihei, away from the crowds and more convenient for accessing other areas of Maui. Our plane landed early and Cindy was very accommodating and let us check in around 3, when she was done cleaning from the previous guest. She and her dog met us there and showed us around. Towels were nice and beds were clean. It is clear that Cindy is trying to fix it up with new fans, tvs, microwave and a faucet. However, the unit is very old and has some issues. Most of the unit is old and dirty – including all of the appliances. She told us “the dryer is glitching” But really, the only thing I was interested in was the beach gear and boogie boards. She showed me the closet where the beach stuff was stored. After she left, we got a closer look. There was an umbrella, chairs, sand toys for a younger child, child sized snorkels, coolers and 4 boogie boards – 1 for a small child, one no leash and two very, very broken up. My boys were very disappointed. I would have rented a different place if she had been honest. The breaker box smelled when we turned on bathroom fan, so my husband looked at it and said the whole breaker box was a mess and we should not use bathroom fan or anything else we didn’t need. Our stay was short, we planned on eating breakfast, packing a lunch and being gone all day, every day, so we just needed a place to sleep and prep for the day. We intentionally booked a place where my boys did not have to sleep in the same bed. One was going to sleep on the couch. I looked in every cabinet, not a single extra blanket or sheet, so he used a towel. The next morning, I sent her a text to ask if there was a sheet or blanket or anything the one sleeping on the couch could use. I also told her my boys were disappointed in the boogie boards. She said she would check and get back to me. We left for the day and I had no reply from her by the time we returned so at around 5pm, my husband and I went shopping and got a cheap blanket at Walmart. While we were gone, she brought over a less broken boogie board, a slightly broken skim board and a set of sheets. She asked me to have my boys take the other broken ones to the dumpster. So, had these been the only issues, I would have said “Cindy is nice, condo is in a great location” but because I carefully read reviews before I book a place, I am going to be totally honest. Not knowing what to expect, we brought our own small bottles shampoo and conditioner. Cindy was kind enough to provide Pantene conditioner in a large Costco size bottle – the exact stuff my son uses at home. Instead of using what I brought, he used what was provided. It was not Pantene and he told me it made his hair stiff. The liquid soap in both the bathroom and the kitchen was in a bath and body works bottle, but it was almost all water. I don’t need fancy soap, a cheap bar of soap is sufficient, but water in a fancy soap bottle is dishonest! Perhaps the Pantene was mostly water too, I don’t know. There was a dead gecko behind the end table that I noticed when I plugged in my phone. Not freshly dead, it was dried up so it had been there a while. One evening after dinner, I went to Jacuzzi then took a shower. The water was cold. In the morning, my son took a shower and the water was still cold. At 8am I text her that we had no hot water, she said she will call handyman to check and also the plumber who just installed a water heater. At 2:20PM, she text me, that there was no response from plumber, so handyman will come over “later today” she sent a text at 4:41: Handyman said it needs a new breaker and there isn’t one in Kihei so she has to go to town. The town with both a Lowes and a Home depot is 15 minutes away! We got back at 5:45 from our day at the beach and wanted to shower for our last night out in Kihei but it still was not fixed and we hadn’t heard from her in over an hour. I sent her a text to ask how much longer. At 6:15 she replied that she was on her way back. She said it was because “We live on a small island” It was finally fixed after 7:15. Later that evening, Cindy texted to offer late check out at no charge, but we had a morning flight the next day. She should have offered a refund for the day we had no hot water! I paid $1292 for 5 nights stay at that condo, which included a $150 cleaning fee. I sort of expected the place to be clean and in good working order, especially the only thing I specifically asked about – boogie boards. I grew up in Hawaii and I know what island life is like. It does not take 12 hours to replace a bad breaker when the store is 15 minutes away. Soap is soap, not water. Broken up boogie boards are rubbish.