Check in was a NIGHTMARE. We arrived at the unit at 3:00. There was a maintenance crew outside who saw us trying to get in and told us the water had been off all day and all residents had been moved out. I msgd Deb and only after this did she tell us the place was not available. She had known for some time and chose not to tell us until after our arrival. She offered us a full refund for cancelation, but really, where were we going to go? She then offered a second place not too far away. It was beautiful. We settled in and about an hour later, she stopped by to tell us welcome, but we could only stay in this place for 2 nights. We chose to stay one night because we were so tired and just wanted to settle in. So the next day, we went out and enjoyed Maui and that evening we had to pack up our things again and check into our third place. The view was beautiful, but the unit was disgusting-nothing like the newly remodeled place I had booked. The living room and kitchen was fine, but the bathrooms were much like an extremely rundown hotel. There was also a bag of grout and tile pieces left behind next to the washer. There were no basics such as cooking oil, clorox wipes, foil, sandwich bags, etc. I had to purchase all of that on my own time and money. I should have refused to leave the second place, but she said someone else had booked it and I didnt want to displace another family. What I'm most upset about is the lack of communication from the beginning. She knew and chose not to say anything. I'm also very upset that she felt it was ok to move my family to multiple units. I know the reviews here are all very positive-thats why I booked the place. But this is what my family was put through.