Let me start by saying that our family had the_most_relaxing_vacation_ever. Frank and his assistant Marcela were readily available and accommodating from the initial questions I had prior to booking all the way through to our final checkout.

The space itself is on the North Shore on Oahu at the Turtle Bay Ocean Villas. Frank has a couple of villas in the complex and we worked with Marcela to pick one that worked well for our family. The place was spotless and my wife and kids loved the view and the spaciousness of the villa. We had ready access to the pool and the beach directly in front of the complex. Also the beach locker was perfect, fully stocked with everything we needed (and more) for a snorkeling day trip to Hanauma Bay, Waimea Bay, as well as other beach excursions.

On Day 2, we found out that the coffeemaker didn't work. So I reached out to Marcela and very quickly heard back from Frank. He was extremely apologetic and let me know that there was a coffee shop at the Turtle Bay Hilton next door and that he would reimburse us for the expense. He also said that he would arrange to have a new coffeemaker brought over the next day. Well, I played around with the coffeemaker (really needed the caffeine), and found that the water reservoir was blocked with grounds. Anyway, a simple flush fixed that problem, no need to visit the hotel, and no need for a new coffeemaker. I include the experience here to show that he and Marcella were really quick in responding and solving problems.

To wrap this up, we had a great time at the Turtle Bay Villa. We went to the Hilton next door for breakfast one day, and although breakfast was exceptional, the kids thought that the hotel was way too crowded and liked the "villa community" much better. Location far from Honolulu was great, we spent most of the time in and around the local area with several trips to the Polynesian Cultural Center, 10 minutes away. You can't go wrong with this listing, it's a great place to simply get away and relax.