Terrible service from Maui paradise properties. I told them "I strongly recommend you update the listing to explain due to the electrical/venting issues, this unit does not have a usable washer/dryer. You need to be more focused on customer service, be more effective and prompt in your responses, and follow up on outstanding work as this is your responsibility and not the vacationers problem to follow up on any outstanding issues!! Overall the level of service was terrible and your maintenance staff did not show up when they were supposed to and always left a mess for us to clean up! I would suggest you fire all your installers and hire people who actually know what they are doing and care about the quality of their work."
This condo unit has many issues that need to be addressed. The new washer and dryer are too big and the dryer is not bolted to the wall. Each time the washer is used, both appliances move and the dryer appears to be on the verge of falling - very dangerous! In addition, the dryer has no vent and when used the condo becomes like a sauna (no place for the heat to escape), and sets off both smoke alarms. Also the washer was not properly installed and had an electrical cord running across the bathroom to the plug in the wall (this was not up to electrical code standards). We brought these issues to the attention of the Outrigger Eldorado maintenance staff as this is a fire hazard for the entire building!!!! We essentially did not have a washer/dryer unit we could properly use for the entire 2 weeks that we stayed at this condo - unacceptable level of service!