Annie was very helpful and friendly. When I first booked, there was an error on her assistant's end, who accidentally double-booked our unit, which was super stressful, but Annie stepped in and saved the day. She was so accommodating to even move a table up to our unit because we work remotely and needed a dedicated work space. I'm a local and am from Oahu, but my husband and I no longer live here, so this was a fun staycation for us. The unit itself is a small studio, but very spacious and bright, and you really can't beat the location. The bed and sheets were comfy and it got a nice breeze from the lanai. The only downside is that it's quite noisy because it's on the 15th floor, so it sounds like you're in the middle of New York City, lol, but it didn't bother us, and the AC works very well. The location is fantastic - just a few minutes to downtown Waikiki, Ala Moana and about 25 minutes' walk to Kaka'ako. Ubers and Uber Eats are always available without any wait. We won't hesitate to stay at one of Annie's units again in the Ilikai Marina - we loved our stay! Mahalo Annie!