Not one to write bad reviews. First time actually, after this experience I had to. My wife , son (1 1/2) and myself checked into airbnb. Upon pulling out the pull out couch bed we noticed it was broken. We informed them first thing in the morning. They came after 7pm at night, unprepared. Once they noticed couch was broken they decided to move it but realized it wouldn’t fit out the narrow hallway. Sandra brought her son in law. Which by himself was unable to even pick up couch. I offered my help being to speed up the process so my family could finish dinner and get to sleep.
Due to narrow hallways the son in law had to hammer off (demolition) the plastic pegs which left sharp plastic shards everywhere! Sandra told my wife that there was cleaning equipment in the cabinet to clean up there mess (rude &unprofessional). Asked for compensation for labor helping move there couch, sleeping on floor for first night due to no couch and cleaning there mess after couch move and they refused.