We had a great vacation and overall would recommend staying here.
Here's the good stuff:
- The complex is great for it's location & pool.
- Because it's a complex, there's an office for check-in & check-out at all times.
- The actual unit is in a great spot with a view of the ocean to watch the sunset and also overlooking the pool.
- Being on the top floor, the unit has two levels and has a great layout for a family.
The not so great:
- Because it's owned by a company and not an individual, the response time on communication in advance of stay was limited to none. I ended up calling the complex to confirm my reservation because I had no response from 'Crystal'.
- The cleaning is done (I think) by staff at the complex and wasn't amazing. Generally it was fine but we did find underwear in a dresser drawer and leftover chicken in the microwave so the cleaning obviously wasn't very thorough.
- The unit could use a refresh on it's 'stuff'. For example, there were 4 beach chairs but all quite old and heavy -- 2 of which we didn't use because they looked like the material could give way with the next use. And there just wasn't much else -- most units seemed to have newer beach chairs, a beach umbrella, and some sand toys but not this one. Also, little things like no scissors, only 4 dinner knives (but the unit is for 6 people), no tupperware, no oven mitts. We were also only given two tea towels and no dishcloth even though we were there over a week. Also no stopper for the sink drain made it difficult to wash dishes.
- There was also no where to hang anything in the unit. Towels can't be hung over the balcony railing but, unlike a lot of the other units, there are no hooks on the balcony walls. There also aren't any hooks inside the unit or even a drying rack. It meant we had to drape our wet towels and suits over all the chairs.
So, great complex to stay in and the location and layout of this particular unit are great. However, this unit could definitely use some love and attention in how it's outfitted to make guests feel welcome and at home.
Also - it didn't bother us, but do note that with the windows in the loft open you can hear everything happening in the pool area (like full conversations). So if you're heading to bed early it might be a problem for you!