Sara was very responsive and her place looked great in photos, however, when we shared our concerns with her about the cleanliness of the home, and invited her to come see if for herself, she declined to come see the space, and suggested we take cleaning supplies and clean it ourselves. She offered a partial cleaning fee refund of $80 after we spent $160 on the cleaning fee alone and $680 on the reservation total. We chose this space because of the exclamation of extra cleaning that would be done due to COVID-19 and expected it to be spotless. It looked like there was a party in there the night before. After my mother spoke with Sara and explained we would be writing a fair review Sara quickly became very defensive and hostile and difficult to work with, hanging up in my mother's face, and bombarding me with messages well into the night. It's possible we just chose the wrong day to stay there. The place is beautiful, but in need of some serious upkeep/maintenance and when we stayed at least, we did not feel comfortable taking our shoes off in the house. The floors had crumbs on them and were sticky. Drinks had been spilled on the walls. The paint was scuffed up on all the walls and stairs and had remnants of tape. There were small curly hairs stuck in the bathroom towels and on other surfaces like the bathtub, sink area, and floor. Not to mention the piles of trash and the associated flies that greeted us when we walked in, piled at the side of the basement unit entrance. We shared pictures of what we found with both Sara and AirBnB and have yet to receive a resolution. It has been a little over a week since our stay.