Reed was very kind and hospitable, although I didn't meet her personally, she was extremely helpful in passing off the key and making sure we felt comfortable. The location was very close to the metro and easily accessible for those without a car. The listing wasn't exactly what was described in the reviews however, since it's a basement, it was very dark and a bit musty. The furniture was old and the space felt a bit small. It wasn't what I had imagined when originally reserving the space in a "Victorian Haven".