I am very aware as I write this review that there might be a backlash but I owe it to Airbnb community to write my experience, as objectively as I could.
The booking process, communication prior to check-in and the entire check-in process was very smooth. The bedroom and bathroom were very clean, great internet connection, and the house is located in a quiet street so I had a good quality of sleep. Location is pretty good too. I like walking so I find Eastern Market and Capitol are walkable (~20 minutes).
The only issue I had was when on the second day, I was about to go out and realized I was locked in (the door jammed). I managed to message the owner and she responded quickly. After showing a video how I was unable to open the door, she arranged for a locksmith to come to fix it. Since none of the owners seem to be in town, I paid the locksmith in advance. I was made to believe that the reimbursement process would be straightforward.
The not so favorable experience was when I tried to get reimbursement. The second owner suddenly took over the conversation and when I tried to get clarity of the reimbursement process, I found it very vague and the next thing I knew, there was a case /claim raised through Airbnb where I was accused to break the door, which was rather shocking since none of the communication prior seemed to insinuate I was being suspected to cause the damage - a classic 'victim becoming the accused' kind of situation. To this day, I am still puzzled how this conclusion was made.
Luckily, Airbnb had always been informed from the time the problem happened so they managed to help resolve the situation quickly. I am grateful how Airbnb professionally addressed this, but this whole experience made me realize how vulnerable we could be as a guest and taught me a great lesson.