The worst Airbnb experience I have ever had. A truly unprofessional host. Do not stay here.
My husband and I arrived on Friday evening and could not get into the apartment. Yes, mistakes happen, and sometimes you forget to change the lock code. However, this host didn’t provide his phone number, so I couldn’t contact him. I sent him several messages in the Airbnb app and left to make our dinner reservations.
It took until 10:30pm to finally get the lock code fixed. (He actually lives in NH and needed to “call a neighbor.”) I was on the verge of canceling and booking a hotel. When, told the host that I was frustrated with the situation and the lack of communication, he told me the episode was my fault because I didn’t call and we left the apartment. Oh really! I asked for a partial refund since we missed the entire evening in the apartment. However, he never simply responded. I’m guess he was aware - unlike me - of Airbnb’s policy of having to file a complaint in 24 hours. Thanks his delay, I missed my claim window. Live and learn, I suppose.
I’ve never written a bad Airbnb review in 10 years of using this service. But this customer service is truly appalling. If you can’t be bothered responding to guests, please hire a management service.