I worked with Richard to book this for my parents for a couple days during our wedding week. He was super communicative and even offered to help them as needed (they are not tech savvy enough for ABB). I checked them in though, and the place was great. Stairs a bit steep in case you have any accessibility issues but not impossible, just one floor up. It had everything we needed and the bed was very comfy! We will likely use this space again as family visits in the future. :)