I have been using Airbnb for a while- I travelled to Britain and Europe for a month and all around China in my account and registered for a new account when I arrived in the US. And this is the most horrible experience I have ever had. Everyone can check if it was freezing for the last two days in DC, I told them at around 10pm before check-in that I really needed a charging line they aloofly told me that “I don’t know what that is” and “you should find a CBS around here- I sent them a message immediately via app clarifying what they are saying, no reply)- solved that by myself, ok- but they know that I would be checking in at 2am from the train in the morning and it never occurred to them to check a bit- I walked into a freezing cellar(quietly!). The radiator was not turned on and the front door was left open. I had to figure it out (where the radiator is, where can I find a heater) all by myself at 2- during this process, I found so many things covered in dirt, the fan in the night stand, the carpet, the pillow in the closet, so many things not properly cleaned. I tried to make myself comfortable and fell asleep as soon as I could only to be woke up at 8am in the morning by loud child and/or woman voices that lasted at least 30 mins. And I woke up to find that my scalp was itchy, my nose is running and the comforter(that is not properly wrapped, laying above a sheet that seems to be the only thing that is clean) was actually filthy. The next night, DC got even colder, really windy! and they finally gave me a heater after I told them twice that I am freezing. Oh! And they didn’t let me use it at night, no! Here is what happened: The basement apparently cannot afford to let two heaters run in their full capacity- around 830, I just got back from outside and the other room was using it at its maximum- then I just turned the heat on the first tier in a medium level and the electricity went down. The host came down twice, apparently annoyed to force me not to use the heater as if I should have been more understanding when no one whatsoever have shown me any understanding. Not ONCE did the host ask what level of capacity the other room is using because apparently their usage is “a must” and he is continually apologizing to the other room and kept pushing me to “well if you use the heater again the electricity will break down again”. The entire time the host and the person in the other room are acting as if I am in the wrong here. A slightly considerate host would have tested(at least be sorry that their basement is not able to afford two heaters in the first place) what kind of capacity that would have made both relatively comfortable except keep telling me that”this is warm”(‘cause I am freezing and a bit sick) I wanted to make some warm water and the coffee maker is apparently not working and I have to warm the liquid from a microwave that smells heavily cinnamon(which I hate) and can actually drop things in your cup after 1 quick min work. I don’t know if the experience would be better in the summer(based on the condition of the fan, I seriously doubt), but please remember to bring a tooth paste cause all I could find is a half-used one that expired last August. Good luck in this place!