Our experience was EXCELLENT. Betsy made sure we had everything we needed, and additional helpful provisions including oil for cooking, coffee, tea, shampoo, conditioner and soap. And extra gadgets for the kids. Upon any request, she promptly responded and provided what was necessary. The location is excellent and there is a supermarket 1 block away and lots of coffee stores and the stores in Union Station. Betsy kept us posted with the season news and activities and shared many DC guides for suggestions and tips in the city. And she even shared some metro cards and an umbrella. We will definitely consider coming back to this basement should we come to DC some other time.