Diane was very nice and quick to reply when needed.
When we first arrived we noticed the bathroom was not clean. There was urine on the toilet seat, multiple hairs in the shower, and make up on the hand rag. I was grateful I had Clorox wipes with me. There was also hair on my pillow case. Diane was quick to reply when I brought the issue to her attention.
Just as indicated in her description, you can hear literally everything above you(running, jumping, stomping).
The location was great! Walking distance to resturants, train station, and other attractions in the area.