The stay at the house was ok, but check-in was nothing, but terrible.
They didn't send me any welcoming messages (what I thought "no big deal" though usually Airbnb LL do that). In the morning of my check-out I sent a message Tyler and he surprised me, that he does not see any reservations. We messaged each other for a hour and he was still in search. When I got there (I walked 25 min from metro on heat with bags) Tyler said he does not see any reservations and does not know how he can help me. I said: "What!? I am calling to customer line support!". I knocked at the door and asked talking with someone in person. Another co-host let me in, called to co-host #3 and finally they found my reservation.
Check your reservations with them in advance. I think it is a lot of mess in their business.
Another weird thing... I wanted to extend and asked some question Sean. He told that he needs to check with other co-host but he newer got back to me until I ask again (in 3 days!!!). It was morning of my move-out and it turned out they have already booked this room in the days I wanted. BUT WHY THEY DIDNT LET ME KNOW IT IN ADVANCE!? I can't
understand that.
I think Airbnb business has to improve a lot. It is very far from hotels level of service.
House is clean. Room is super small and windows can not be opened. But there is a AC. There are plenty bottles of water available in the kitchen for guests.
Room is ok for few days.