Pros - great location, room was spacious and very clean. All amenities listed were there and easily accessible.
Cons - App to access building did not work. Because it only works on property, there was no way to know this ahead of time. That means I was struggling to get in the parking deck and didn't know if it was the app or operator error. After gaining access to park, I had similar complications with elevator/room key etc. To add to the confusion, the staff in the reception area work for the building and are not able to help WhyHotel guests. It took a bit of time to find someone that could help us get into our room.
That said, once we connected with the gentleman working for WhyHotel, he went above and beyond to get the issue resolved. Apparently there were problems with the app that evening that affected multiple guests. he was courteous and apologetic even while being pulled in 20 different directions. He got us into our room and connected to wifi before leaving to help the next person. (Sorry I don't recall his name).
When the app issues still weren't resolved, Sophia came up to the room to troubleshoot the issue. She also provided a key fob so we would have access to go in and out of the building while the app service was spotty.
When it was time to check out, I was allowed to leave my car in the parking deck for a few hours while we explored Union Market. Much appreciated!
Overall, I enjoyed my stay and would return again. I hope the kinks with the electronic key is resolved by then.