The apartment looks exactly like it does in the pictures, is clean and well supplied. Blueground is reasonably responsive to requests. The building itself has some issues. The apartment doors are difficult to open, but Blueground sent an instructional video. One of the elevators broke down a couple of months ago and has not been repaired, leaving one for everyone. Packages are just left on an unattended desk in the lobby. The building manager is tough to track down.