Ross could not have been more helpful, responsive, gracious. His communication was clear and timely and he resolved any issue we had. The location of the apartment is great. The space is roomy. The bed is incredibly comfortable. Ross and Dave invited us to use the front porch (which we did). The downsides are that you can hear everything that is going on upstairs. It is a 100 year old house and it just wasn't built with noise insulation in mind. And because it is a basement apartment, it's dark and a bit musty. That said, we enjoyed our time there and enjoyed chatting with Ross and Dave and meeting their pups!