Unfortunately for a plus listing, this fell extremely short. Our stay was terrible for a variety of reasons. We ended up leaving the residence within 4 hours although our trip was supposed to be two nights. We requested a refund from Eric and Airbnb due to cleanliness and host issues. We were only refunded 1 night although we never stayed overnight. The host denied us a full refund. Below were our issues:
1. When we arrived the house had not been cleaned in anticipation for our arrival. Towels were wet on the ground in the bathroom. Linens were messy on the bed and had not been stripped and cleaned. The trash was sitting in the trash can. Dishes were unclean and sitting in the sink. Stains were everywhere on the living room furniture.
2. I contacted the host who was apologetic and offered to have it cleaned immediately and provide a full refund of the cleaning fee. It was our first time in dc and the host offered no recommendations on where to go while we waited for the house to be cleaned. He said it would take an hour, it took nearly two and I had to inquire about status while we waited in a park with our daughter and all belongings. NOTE: we were never refunded the cleaning fee.
3. When we arrived back to the house, it smelled like lysol and the areas that were mentioned above were addressed. However, the duvay cover was unchanged from the previous guests on the bed and there was 1/8 of a toilet paper roll in the house. Finally, the stains on the furniture in the living room were still there. We brought this up to the host who’s cohost brought over the toilet paper but couldn’t do anything about the stains or make an effort to address the duvay.
4. Lastly, We were transparent to the host that we felt unsafe staying there due to the lack of attention to detail on the cleaning and the overall experience thus far. While I worked with Airbnb to provide documentation of our issues, request a refund and hopefully find a new place, the host refused to provide any refund whatsoever and even went as far as to blame my daughter for causing the stains in the living room. We ended up leaving without a refund and found a hotel to finish our trip. As mentioned above, we were later refunded 1 night.
Word to the wise, if you’re looking for a Plus listing/ experience beware of this home. In this time of travel the most important thing a host needs to do is to be prepared, provide a safe environment and be supportive when a guest does not feel safe. This experience provided none of these things.