Gabrielle was extremely helpful in communicating confirmations and information pertinent to my stay. She even allowed me to check in when my flight arrived instead of at 4 pm. I loved the flexibility. There is not a close metro station to this area, so beware that you will often have to Uber to different areas or take a bus. The BNB itself was clean, comfortable, and I felt very safe as a woman and solo traveler (even with the entrance being in an alley). The BNB is hosted in a garage or finished basement apartment set-up. Therefore, there is noise from the household above with footsteps and such, but this did not bother me. Just something to be aware of if you're a light sleeper!