we will never use Sonder again. they moved our location 10 days before our stay and couldn’t get us in the same place so made us further away from our son. then changed our room number again a couple days before our visit, access code had issues and to top it off when finally got to our room there was a blood stain on the mattress pad (by this time it is midnight) and customer service lady said she would get someone but didn’t know how long it would be and then we would have to help that person change the linen and i said no that is a safety issue and then she retracted what she said. finally at 1245a a nice lady came and received the brunt of our frustration and provided the best customer service. by that time airbnb had responded quickly and we canceled our reservation, went back to our son’s apartment and get there at 130am and found a different place in the morning.
earlier in the day when we arrived in DC around 2p we asked if could check in early and they wanted to charge us an extra $25 even after all the changes we had gone through. we did not do this.
safety issues with them and the worst customer service we have ever had.