Michelle needs a lot of improvement as a Host and a Homeowner listing her home on Airbnb.
The booking and beginning of our stay which we booked as a long term stay was good.
However, the day we arrived on hot summer day, the air was broken and it took multiple days and multiple times for repairmen to enter the home and fix.
The neighborhood isn’t the best and while that is not her fault on the location, I do feel that is something that should be better disclosed. The area and location of the home is on the corner of a very busy and heavy police activity, gunshots, fighting and disruptions from the housing area directly across from the home.
While there we witnessed car crashes, multiple rounds of gunshots and gang activity right outside the door. I wouldn’t recommend having a car there unless you will stay in the basement listing as a parking space is provided but not for anyone occupying the main space.
If you are in the main home and there is someone below you please also note that even with the home being a no shoes home, Michelle’s floors are Almost as loud as the steps you need to take to get around which will automatically prompt noise complaints from anyone downstairs.
The walls are thin so you can hear everything from the top to the bottom.
The lock system on the main door glitches and when it does it causes you to be locked in or out immediately. There is no physical key. If you experience that. You will have to wait for her to come and even then it may not be investigated, she will just try locking and unlocking through her phone.
The home itself looks as the pictures show no complaints there.
Michelle thinks she communicates and solves issues correctly but in our case we experienced a pure lack of professionalism and care. She will try to attribute to other things related to us but in actuality she just needs to be more upfront about the home itself and how it should probably only be used as a single use and not split into two spaces in order to accommodate guests. The main home controls the downstairs heating and air that isn’t listed on there so if you are in there while someone else is beware that she may turn the system off from her phone without your knowing and try to regulate it from her end or not at all. She turned the entire system off the last two weeks we were there.
We had an issue with the disposal and reported it to her same day and not only did she tell us she wouldn’t repair the disposal she has tried to make us pay for the repair to the entire disposal and dishwasher system that was left unserviced and smelling and emitting old water from the last cycle the dishwasher was run before it broke down.
We were forced to change out eating plans just to refrain from having to use the kitchen sink or dishwasher. The way she handled the issue was very disappointing seeing as how we are not repairmen and still have well over two weeks left in our stay. She’s very harassing and likes to communicate one way in the Airbnb chat but very differently in personal texts.
Overall, Michelle just needs to do better. Take the time to make sure all things are good and I’m working order in between guests.
Communication was not something positive and overall though the home is nice her intrusiveness, multiple repairs, spying on us though a neighbors ring camera made our stay very uncomfortable which I assume was her aim in order to just have us end our stay early.
My advise on this listing is to do your own research on the area of the home so you understand where you will be laying your head. When in the home. Try not to move around too much or talk too loudly or have sounds above a low level because more than likely that will result in complaints.