Check in was horrible honestly and the host was unresponsive I didn’t receive any itinerary until the day of. We waited 2hrs to check in and then we was given the wrong room so we had to take all of our bags to the correct room it was stressful for my mother not to mention it was freezing. However the place is beautiful and the amenities are accurate and we made the best of it hopefully the process is better next time and the host communicates in a timely matter and the front desk isn’t clueless it’s too cold for misunderstandings.