I didn't meet Michael and John while on my trip, but Michael was in communication with my via text to make sure I was comfortable and had everything I needed. The place was perfect and what you would expect. yes you could hear them walking around upstairs and occasionally the dog barked, but it was nothing overly intrusive. The bed was comfortable and we had everything we needed during the trip. Having the parking pass was a lifesaver, because I don't think I would have been able to drive my car without it. thank you so much!