Nicholas was very quick to respond and very Informative about the check in process. The basement apartment was very nice and my husband and I had a great stay overall. The only downside is in the winter the shower water is only lukewarm at best. We also could hear walking/running upstairs frequently as well as every conversation had. Nicholas does provide 1 set of earplugs so that would be nice for 1 person staying here but not practical during the day, only at night. Overall very clean and the bed was comfortable.