Robel was great with communication and he stayed top of making sure his guests fill comfortable. Should any mishaps arise (in my case the kitchen sink was not functioning at just the night before check in), Robel does his best to communicate and work with the guests to make sure their experience is not altered. He is a wonderful and accommodating host. The neighborhood around this small development is a little sketchy but the neighborhood itself is nice and very quiet. Don't be disturbed by the location being in SE, Washington DC. The area of his town home is nicer than what you would initially think! I enjoyed my stay.