Dennis was very helpful, and his communication was excellent.
My wife didn’t like how cold it was when we got there - I didn’t mind the 62 degrees and thought it was quite refreshing, but she was chilly.
Also, we had an ice cold shower upstairs at 7:30 in the morning. I think this was due to someone else in the shower downstairs. Not ideal for a tightly scheduled morning at the passport office but we made it work. Dennis mentioned that the hot and cold were reversed upstairs, but we didn’t find that to be the case.