BEWARE!!! HORRIBLE AIRBNB!!
This was by far one of the worst Airbnb experiences I’ve ever had. The unit was not cleaned as there was trash and other items left over in the unit from previous guests. Also, the listing’s pictures for sure exaggerate the size of the space, so be prepared to be squished the place is extremely small. Because of the actual size of the space the price is inflated and not worth the value. But those were not my biggest issues.
After check-in (6 hours later) around 12:45am we woke up to the sounds of someone attempting to access our unit by entering the code to the door. We immediately got up and saw someone quickly closing the door and run. We messaged the host and she stated that it must be our next-door neighbor since they had recently moved out of our unit and into a different unit. So, with that said YES, someone on our floor had access to our unit!!! What type of Airbnb keeps the same codes to enter the property and doesn’t think to change them well this company does! We ask the Host to change the code and she said it will be changed first thing in the morning. Around 11am we had someone from the company ATTEMPT to change the code, but she did not know what she was doing and even stated she “looked on Youtube to figure it out” but she still didn’t know what she was doing and then gave up and left. She was never seen again. The Host never followed up to see if the code was change, every encounter on this matter was me reaching out to her. I followed up with the Host one last time about the code and she did nothing but provide excuses and useless options. Nicole was awfully defensive, she reached for excuses that had no direct bearing on the matter. She stated the City was locked down, due to Covid 19 and Black Live Matters protest, which was NOT at all true at all. Black Live Matter protests were specifically downtown DC, not in DuPont Circle. Covid 19 had literally NOTHING to do with the Host fixing this serious problem. This lady reached for anything possible to buy time and delay with the intent to not change the code to our unit. It was clear in the facts, she never reached out to us after her missed promise to change the code. She even attempted to make me comfortable by stating though our neighbor has our code and access to our unit – she’s a nice woman as she’s been staying there for a while. Let’s be clear I’ve never personally met Nicole in the 4 days we stayed there, so I can logically assume Nicole has never met the other guest but only through Airbnb messages. Interestingly Nicole could not explain why the neighbor entered a code to a unit she previously lived in. Nicole went on further to say that the guest for the other unit didn’t realize she was entering my unit. So, Nicole continuously kept the defensive act going she would never accept and own the matter. Nicole went as far as sharing her personal fluffed ideas as to why or how the other guest would enter my unit.
Let’s be clear, the other guest believed we were not in the unit and probably thought they could steal our items. They probably thought we were out for the evening and thought they could steal from us. The host did NOTHING to accommodate us or compensate us – nothing at all. In fact, she offered to cancel and only receive a refund for the time we didn’t stay in the Airbnb, however there were no other units in the area to book at such a short notice so that option was pointless. So Nicole offered to cancel our stay instead of kicking out the guests who had loud music playing, yelling, illegally entering units they don’t live in. Inevitably, we were forced to not leave the unit for long periods of time because of the potential theft risk we had living just next door to us. This was an Airbnb from hell!
I know for certain the girl intentionally entered our unit, we could hear 2 girls and 1 guy talking loudly and playing loud music from the moment we checked-in! So, they had to leave their unit and walked down the hall to our unit to enter in our code to open door. Above all, the unit doors are on different sides of the hallway so if she moved to a different unit how would she magically forget where she lives and walk father down the hallway to our unit door and then enter in her OLD unit code (our code) to open our door. The other guest totally tried to steal from us and we caught them before they could do it. The host did NOTHING but tried to downplay the seriousness of the situation and then she deceptively tried to make us feel comfortable, by making statements she could not validate. Not once did she take our safety and security serious. Above all, we were left with heightened feeling of anxiety, which made our entire stay horrible! This was the worst Airbnb experience ever!!