Completely unacceptable experience! Booked this apartment, messaged host on our way to DC that we’d be arriving around midnight. Response, no problem. Got there and the code that was sent to us did not work. Called host at least 6 times and waited for almost two hours in the poring rain. Completely soaked. Booked a hotel just to get somewhere to stay. Money refunded was great, however, even tho the host was in contact with us by message the day prior, she did not even have the decency to send a message to apologize. That would have gone a long way and now we are determined to write a review. Mistakes can happen, it’s what you do to fix it. Totally acceptable!