This was the worst airbnb experience I've ever had. I would never stay with PlaceMakr (WhyHotel) ever again. The lady working in the office was incredibly rude and sassy to us when we asked for help. we listed two guests and two dogs in the reservation. when we arrived, they said they didn't know we had any dogs coming, and they tried to impose a $300 fee (Airbnb listing states a generic one time $150 fee, not per pet). we declined to pay the $300 fee since they wanted to charge us double and wanted to do so outside of airbnb (private sales). the next day, they locked us out of the kastle residence app (which acts as your key fob) with our dogs INSIDE the room. All of our belongings and our two dogs were locked from us until we agreed to pay the upcharged fee. they wouldn't let us back in the room until we paid $300 to them, or through the Airbnb app. we explained that we chose the room based on the price including the one time $150 fee (we would have chosen a different Airbnb or hotel if we knew there would be an extra charge). after discussing with the manager, he agreed to charge us $150 (not through Airbnb, this was a direct charge from my credit card to their company). we contacted Airbnb directly to notify them of the inappropriateness of WhyHotel's actions. on top of all this, the app they use for hotel, garage, and room access is incredibly fidgety. it failed multiple times and requires you to close and re-open the app to get it to work. sometimes the app says "locked" when the door is unlocked (and vice versa). overall the instructions were confusing and the app is NOT intuitive. there were multiple other people having difficulties getting into their room because of issues with the app as well.