Runnold was very attentive. Unfortunately there was a leak during the time I stayed but he had called 1 day prior to inform me about this and offered to pay for another hotel/airbnb because the house was not suitable for guests at that moment. He was very nice to refund me the money immediately and I appreciate that he made the decision to not move forward with the booking because things happen. We would have probably ran into more issues if he allowed us to stay. Very happy with his communication and hopefully can stay in the future!