Heather was super helpful and quick to respond to any questions from the time I made the reservation, through to arrival and during the stay. She was very welcoming and made both check-in and the stay itself a breeze. And the location couldn't have been better. An easy five minute walk from the subway and some interesting local restaurants, and the subway itself is only one or two stops to most of the main attractions in the city. I suppose one could walk there too, in probably half an hour. All in all, a great stay.