This was a work trip for my family and I, so we were pretty stretched for time and a little stressed. Kelly went above and beyond to ensure we got our reservation (my approval was glitchy - took some calls to the site), to make sure we were able to check in with no hassle and were well accommodated during our stay. He even helped me tack on an extra night at the last minute. The place was cozy, reasonable and had a Krupp's coffee maker, well stocked. You can't go wrong with the location, which is an easy walk to the metro. We were very pleased with our choice!