Nathan (& Eddie) were great! They are fairly quick at responding and messaged me halfway through my stay to make sure I didn't have any questions. The suite is so nice! It's got a kitchenette and sitting area. The shower is huge. They have everything you could need. You are on the very bottom floor of a three story, so you can hear them, but they are not very loud. It's mostly some squeaky floors. Entrance from the alley is very easy and well lit. Their place is like a five minute walk from the subway station. I'd you take the subway one more stop down, you are right by food and groceries. Absolutely enjoyed my time! I would/will book again!