Worst Airbnb ever. Sonder is an Airbnb competitor so you have to book on Airbnb and then again on the Sonder app. If you have any problems, Airbnb says “go through Sonder!”. Sonder says “go through Airbnb”. Neither are helpful when their customer service reps tell you that they will take 48hrs to respond (which they did to me).
Save your money, this is a “flip”. The AC unit is 65 years old, according to their staff. The AC died and my room and others were 90+ degrees. The maintenance guy said it’s a recurrent problem.
There was also no hot water for almost half of our stay! The boiler died.
They CLAIMED to fix this. But their maintenance guy came to the room and laughed and tried to talk to me like I haven’t installed AC units before. He then admitted it was an old unit. He didn’t do anything, just offered to bring a fan.. which he didn’t drop off.
I saw three different groups of people STRUGGLE to check in. One group had their family and couldn’t get a hold of Sonder until like midnight or something.
Check in is also at 4pm. Sometimes you can check in earlier for more money.
Honestly, if you HAD to stay here due to the location to Georgetown.. I’d say go for it if there was nothing else. Like NOTHING, else.
The rooms are decent, but it definitely feels like a flip. They put new paint and a new bed, maybe a new microwave.. but the rest of it feels super old and gross.
I’ve Airbnb-Ed and hosted for years. I will never stay at a Sonder again. The rooms are all weird sizes. The windows get super hot, and heat up the rooms.
You don’t get to pick your room. They are squeezing every bit of value out of the place.. they put rooms on the first floor, basically in the lobby. People sitting in the lobby waiting for their rooms were basically being begged by guests to not talk. Since their room was essentially five feet from the lobby.
They offered me a refund, then just sent me $50.00 and claimed that the AC unit issue was fixed… I will be reporting this higher.
But wait, I just got an email from their maintenance staff that AC was just fixed today… finally. TODAY. After they claimed to me they fixed it.
Terrible service, terrible support. Save your money.
Go book a hotel and Uber. This is like a bad hotel without amenities.
Worst stay of my life.