The property is owned out-of-state. If you have an issue, which we did, there is no one on site to help. The Black Swan didn't send out verification to the actual hotel so we couldn't check in. We couldn't park and the garage the "concierge " directed us to didn't post the maximum clearance and took half our roof rack off. The lights didn't work in the bedroom and there was very low water pressure in the bathroom so getting clean was a chore. Trying to communicate with the Black Swan resulted in auto-responses mixed with multiple people trying to intervene without knowing what was going on. It was a horrible experience, and everyone apologized AFTER the fact. Ha