Me and my 4 friends stayed at this hotel and it was by far the worst experience we’ve ever had at a hotel/Airbnb. We got a noise complaint on our last night. Someone named Pierre(?) knocked on our door and simply said that we had received a noise complaint and to just try to keep it down. No other info was given to us. Naturally, we were apologetic and said thank you. We spent the next 15/20 mins or so getting ready for bed. We turned off the lights and were starting to fall asleep when we heard a knock on the door. One of our friends got out of bed to open the door. Christian H (that’s the name he gave me), who we believe to be the night manager, was at the door. He said we had received another noise complaint and that we had to leave the hotel. Half of my friends were asleep, the other half were sitting in bed confused. We explained that we were already in bed with the lights off and were just trying to sleep. We were confused as to why we had received another noise complaint considering we had not been making noise and we reassured him that there would not be any issues as we were already in bed and just wanted to sleep. The manager wouldn’t even let us finish our sentences. He kept repeating “you have to leave”. We tried to explain to him that we are 5 girls in our 20s, our flight is late the following evening (9pm) and it’s the middle of the night....we have no where to go. He did not care. He didn’t try to help us figure out where to go. He simply kept getting more and more angry at us for asking him questions to try to understand why we were being kicked out on the street in the middle of the night. He stood in the doorway and watched us while we got out of bed. We told him we felt uncomfortable with him staring at us while we were changing and getting ready to be thrown out of the hotel. He didn’t leave. He then called the police on us. Within minutes there were 2 male police officers, the hotel manager (Christian) and his assistant (Pierre) standing in our doorway. Now all 4 of them were watching us get dressed and packed up. They were standing there just joking about us amongst one another. Not one person in that hotel had a shred of human decency. Not one person showed any sign of concern for our safety. Not one person tried to listen to us or even offered to help at least find us another place to stay. Once we were packed and ready to go, we asked Christian to provide copies of any documentation regarding our stay at the hotel. We wanted the confirmation number for our stay, the hotels contact info, names of the people we interacted with, and the hotel’s noise complaint and eviction policy that Christian kept referring to. When we asked for this info, Christian started loudly yelling at us. I was actually on the phone with the corporate office and the lady I was speaking to was appalled at the way the hotel manager was treating us. She could hear him yelling at us through the phone. Last I checked, it’s our right as paying customers, to ask for any documentation/hotel policy (especially since the manger kept referring to the hotel policy when he was evicting us). I have a video recording of the manager’s despicable behavior. This manager, Christian, made two of my friends cry with his disrespectful and aggressive behavior. We were then thrown out into the street. We stood outside for nearly an hour trying to find another hotel, calling hotels only to have them tell us that we wouldn’t be able to check in until 3pm. Our flights weren’t until later that evening so we needed to find another place to stay and sleep. We were tired, sleep deprived, emotionally exhausted, traumatized and had genuine concern for our safety as we stood on the street frantically trying to find another place to stay.
I can’t emphasize enough that this was the absolute worst hotel stay any of us have ever had. We were treated with utter disrespect and with zero regard for our safety. Christian was disgustingly unprofessional towards us.
In addition to all of this:
- check-in was not a smooth process as the hotel couldn’t seem to find our reservation since we booked through Airbnb and not the hotel website
- the rooms were dirty, especially the common areas
- during our stay we encountered belligerent hotel guests who nearly fell on us in the elevator
- Friday night, the night before we were evicted, someone on our floor was throwing a party all night long. We heard music, yelling, thumping...everything. The party/noise lasted until 5 am. So it’s particularly hard to believe that we were shown so little tolerance even though we were already in bed at the time of our second noise complaint.
My friends and I are traumatized, upset, emotionally drained and quite frankly shocked at the treatment we received. I would urge you to consider other hotels in the area, as this one does not deserve your business.