My husband and I planned to stay at Jennifer's place for 3 nights while visiting D.C. Unfortunately, after our first night there I woke up with multiple bug bites. After further investigation of the area we found many spiders among various other bugs. We contacted Jennifer, and she was responsive and said she would get some spay and would try to vacuum again. My husband and I decided to get a hotel room instead. Jennifer did refund us for the base cost of 2 nights.