To start with, and the MOST IMPORTANT, I should have heeded the early reviews warning about cleanliness but there were good reviews after that and a claim of a change in cleaning service.
I had to message the owner and ask for instructions on how to get into the house upon arrival even though it clearly stated we would receive it 48 hours prior to arrival.
It was clear to me, and our family, that they were not ready or that they had had other people in the house immediately prior to us arriving. There were moldy strawberries on the counter, coffee in the coffee pot, open sodas throughout the house. We messaged them about it and they came over to clean that up. That evening we found that even though the sheets smelled clean, the comforter had a gross, sticky spot on it. It was late and we did without that evening, but the owner did bring fresh comforter the next morning and tried to convince us it was fabric softener on the old one…it was not. We also found other people’s clothes stuck into the cushions of the couch, a contact stuck to the bathroom wall and very good layers of dust throughout the house.
The furniture does not fully appear as nice and new in person as it does in the pictures online. It is tattered and worn, and some is falling apart.
The worst was the lack of hot water for the 2nd half of our stay (3 days). They made attempts at fixing, but it sounded like they did nothing more than turn the hot water heater from hot to very hot in an attempt to fix. This issue they did correct by refunding us a portion of our stay but by this time the trip was pretty much ruined due to the status of this house.
After reflecting and discussing this with our family this is what the consensus was for this stay. 1 star, barely. Though the hosts did make some effort and were very nice, the overall stay was very poor and not at all what I have come to expect from Airbnb.