I was very disappointed with the check in and a few communications. We arrived and checked in, and walked into a room that had not been cleaned and prepared. Like when I walked in, I thought I might have walked into an occupied room. After 3 hours of phone calls and sitting in this room, we finally got a new room. The new location was good. There was an issue with the hot water in the bathroom that never got resolved. The water in the kitchen was hot, and the water in the bathroom was lukewarm at best. The space was nice. The location was great. The view was nice. But the initial experience left a bad impression. When I contacted the customer service line to address the inconvenience and issues, I was directed to call the billing department. Wrong answer.