STAY AWAY from this company and by the other reviews this property too. I had an emergency situation and booked this place at 8:30am for two weeks. It was expensive but nothing else was available due to the Cherry Blossom festival going on. However, I was able to make other arrangements and contacted them at 3:15pm apologizing that my plans had changed. The company refused to refund ANY of the $3,000 for the reservation despite the fact that I never even checked in. Employees straight up lied to me repeatedly and said that they had no control over their cancellation and refund policies despite Airbnb’s website stating that hosts have the choice of whether to enforce their cancellation policy. This company has an F from the Better Business Bureau and almost 70 complaints against them in the past 3 years. There are much better options available and disappointing that Airbnb even lets them operate on their platform.