I gotta be honest and tell the true. The apartment was not clean upon my arrival. The host was aware of the situation as the Airbnb customer service team since day one.. I’ve sent over pics and made myself videos as a proof to get a reimbursement for the cleaning fee which I tough was fair especially with COVID-19 safety guidelines protocol that clearly was not applied and fallowed at all. Maybe the host had the best intentions about what could have happened so I m going to give him a credit but the Airbnb customer service was the most disappointing, disrespectful with a tint of discrimination toward my person over the phone and communicating trough the web. They have CERO knowledge about how to deal with customer issues like this. They think because they are based in different countries they could tell you whatever and get away from their responsibilities and consequences. They took five days to respond me, that was until today after I checked out from the property. They never include their names into a massage which makes even much difficult to know to whom are you talking to. They are like a ghost. Anyways, make sure this place is what you looking for and be aware that in case you have a problem Airbnb customer service will never protect you in anyway. You will always lose. I really hope someone from corporate reads this and acts the way all the customers including myself deserve.