This is my first time renting out an airbnb and based on my experience I am not sure if what I experienced is normal in the airbnb world. The main reason that I rented the home was to celebrate my cousins birthday and to host a birthday dinner for her at the house. I reached out to the host earlier in the week to ensure that the kitchen was fully equipped so that I planned my menu appropriately. To make a long story short the oven did not work. This caused a major issue because my main course needed to be baked in the oven. When I reached out to the host the response that I received was that she was unaware that it was not working and that there is nothing she could do about it. I was expecting more customer service then that response. I was in a complete panic and also frustrated. When I expressed my panic about having to figure out a plan b for the meal to the host her response was "I will not be paying for your meal." I was completely insulted at that comment because I NEVER asked for her to pay for my meal! When I expressed my displeasure of her response she immediately offered to bring by a bottle of wine (which I respectfully declined) and provided me with options of nearby delivery services. If she would have offered that good will on the front-end all would have been well because I would have felt like I was appreciated as a customer and that she was sympathetic to the situation. She kept saying that it was out of her control, ummmm, it was out of mine as well and I am a paying customer. Other than that MAJOR issue regarding the oven my overall review of the home is listed below.
Pros
Great Location
Rooftop Desk
Layout
Surface Clean
Offered Shampoo and Soap in The Bathrooms (nice touch)
Large Bedrooms and Bathrooms
Very Spacious
Nice Wood Floors
Friendly Neighbors
Cons
Needs a Deep Cleaning- Very dusty, the baseboards and the windows appear to not have been wiped down in months. The walls were full of scuff marks and a couple of liquid splatters.
Spiders- There were spiders throughout the house (most were the really small ones). The host should consider hiring an exterminator.