Overall would never stay here again.
Positives: great communication. easy check in. great neighborhood.
Negatives: Space had dog hair EVERYWHERE. Unit 409. I’m not sure about the others. It was all over the place as if dogs were there then I booked the unit and they left without doing much of anything. Floors, drapery, hair embedded in the rugs and couches. Spending about $2600 for the week and they couldn’t even clean. Hair in the tub. The hallway has a smell.
I was told they would come and clean after I called and informed black swan the next morning after seeing how dirty it was during the day (I got in town the first day at night). I told them thanks but now having dog hair in my clothing I was done and asked for a refund. I took photo/video documentation and sent over to Airbnb and black swan.
Black Swan told me that they would refund me and said they only received $1600 from the $2600 I’ve paid and that Airbnb had the rest. They told me to cancel so I could get the partial payment from their end and talk to Airbnb about the rest.
Now 48 hours later after I’ve booked a new place since I left there, Airbnb calls back and tells me they gave black swan the whole amount and that black swan lied to me and got me to cancel so they could keep the rest of my money.
So essentially I got charged around $1300 for one night in a dirty Airbnb and was tricked by black swan to cancel so they could keep my money.
Just be careful because when they called me to discuss the refund they were still trying to charge me another day because it took them until after 11am to approve a refund. Now Airbnb is trying to close my case and not care about the money that black swan lied about not having.
People work really hard for their money and this was an extremely disappointing experience.