Thang was very communicative and responsive and her family (who live on the lower level) were very sweet and helpful. The location was great too. However we found that the place was not as advertised in the photos. The photos show a much brighter and cheerier place. The ad said two beds, but there were no sheets provided for the couch bed and one of the cushions of the couch bed had a significant indent in it. Needless to say we couldn't use the couch bed, so we shared the regular bead. The back door doesn't close all the way, though it is just a tiny balcony, no one would be able to access it. Bathroom was a bit dingy, the shower curtain was stained and appeared to have not been changed out in a while. There was a electric hot water kettle, but when we opened the drawers of the little side table that it sat on, the tea boxes were all opened and askew. It just seemed like not much care was given to making sure everything was ok in between guests. Photos are very misleading.