Communication was excellent and the space was perfect for our family of four. The bed was so comfortable, soft towels, shower felt like a soft rain, kitchen supplies to cook and plenty of space to enjoy meals and games together. Our kids enjoyed the snacks left for us too. We were able to park our car and walk to the mall and back. Parking pass was ready for us and we had free street parking the entire time! Great neighborhood. We did not need much but did receive immediate responses for requests like directions to a grocery store, museum or metro. It felt like we stayed with family without meeting them! Everything was perfect for a home away from home. Check in and out was easy. It was nice to have a washer/dryer too. High recommendation for this space and the owners.