The pipes in the place we had originally rented burst the morning of our trip. Melinda rebooked us into another Airbnb that was just as nice in a great location. I have stayed in many Airbnb’s and have had the unfortunate experience of having a place cancelled on me by the host at the last minute with a dog on a holiday and no offer to help find something else. So grateful that Melinda worked hard and quickly to find us another option.