We had multiple issues throughout our stay. First, we did not receive check in information 3 days ahead of time as promised, despite having the correct email address on file. The mobile key only worked about a third of the time. Though there was a cold brew keg in our lobby, there was never cold brew available. The walls were notably thin. Finally, I attempted to access the lounge and was not able to. After a substantial back and forth over text with the help line, the operator was not able to help me. I ran into an in person staff person who informed me that the lounge was not open 24/7. Great location and great price. Subpar stay.