Dennis was responsive. However, the place wasn't clean and it is run as a hostel. Therefore, you are very dependent on the respect accorded by the other guests. I listened to a speakerphone conversation of other guests for nearly an hour at 10pm. There was no shower downstairs (where the room is RIGHT off the kitchen). There was no toilet paper in that bathroom. The only toilet paper to be found was in the upstairs bathroom. The shower was not clean and the water was either scalding hot or ice cold - no medium. The neighborhood doesn't feel safe, though the people I saw and spoke with were nice. There is nothing in immediate walking distance, and it didn't seem like a good idea to walk around there at night.