It is a bad deal for me. I paid four star price but received two star service. The inaccurate airbnb description says a maximum occupation of 4 people but there is no second bed. When I called the customer service at Friday night, the agent even tried to instruct me to make the sofa a bed but it turned out it is not a sofa bed. The agent asked me to go to another place but how I could leave my daughter and wife who could not handle English there alone. I had to huddle myself in that small sofa for the whole night. I did not receive the service I have paid for, and it also hurts me physically and mentally for such an overnight sleeping. I requested a refund for my stay for that night a week ago but my request has not been answered yet.
By the way, the management is poor. I was given a wrong code for the lock, which increased my anxiety. And every text message shows only few words with suspension points that is not clickable to expand.