Vincent (never met or heard from Alexandra which was confusing) was very responsive and accommodating. When I came in they made arrangements to get the keys and get in right away. Place was clean and had everything I could ask for. Amenities/towels/internet very nice. Only issue I had was that while there was air it couldnt be controlled within the unit and I had to request upstairs for a temperature which made the first night a little uncomfortable in the DC Summer. Altogether great location and would stay again.