Katie and Matthias were absolutely phenomenal during our stay/cancellation/rebooking! Let me explain. We booked our trip over 3 months ago and due to a plumbing leak the floors needed to be replaced. This was conveyed to us prior to arrival but the work was more than expected and our reservation was cancelled. I was obviously upset due to this being 2 days before we arrived but Katie and Matthias felt even worse. They found us other Airbnb's and hotels close that were in our budget as possible options for us. We ended up in a hotel but the day before leaving I received a message saying the floors were done and they would give us a discount for all our troubles. In the end we ended up here and it was the best place we've stayed in a long time. It's conveniently located, clean and has everything you would want in a Airbnb. I also forgot my pants and Katie is mailing them to me! They are the poster for hospitality and if I end up in DC again I will be staying with them.