Terrible Airbnb experience - not entirely Hana’s fault, but this sad review concerning communication with Airbnb. During our first night there, around 10:30, we found a live mouse hiding behind a couch cushion. Upon removing it, we reached out to Hana. She said that it was a KNOWN ISSUE - mind you this was never disclosed in the listing, and why would it be? No one would book her home if that was the case!
I reached out to Airbnb for a full refund, and then they tried telling me that I should have found another place to stay for my entire party that very night, when I had found the mouse at 10:30 and it was only 01:30AM before the issue was resolved. They offered a partial refund, even though we left the very next day and had to get a hotel.
It was a nightmare to get a refund, but Hana, you shouldn’t rent out the house if you have a regular exterminator coming to fix a known issue. That’s just imprudent. Thank you for trying to accommodate us, but I will not recommend anyone to stay there in the future.