Arrived around 6pm after long drive with wife and two kids and apartment was not ready. Really no local help or communication with the cleaning company so we had no idea when room would be ready. The people (plural) you message with and talk with have limited English. Offered me an “early” checkout as compensation for such a late check in. What the hell?? 🤷‍♂️. Got in the room about 8pm
I mentioned they should discount the rate for each hour the room wasn’t ready after 4pm. They offered to cut cleaning fee in half. Did not think that was equitable.
Clothes dryer did not work. Bathroom sinks don’t drain. No oven mitts. No dishwasher detergent. One roll of toilet paper and three towels. Come prepared the place is bare bones.
Asked me to take pics of the clothes dryer that didn’t work, wanted to see the “buttons???” I’m lost. Told them you can’t take a pic illustrating a dryer that doesn’t heat. Sent them pics anyway.
As far as I can tell no compensation for these shortcomings ever came to fruition. They just asked for pictures as a way to deflect.
Would not book again