I especially enjoyed the very prompt and helpful correspondence. I was flying into BWI for the first time, and the directions to get from there to the property were thorough and helpful. I was also so tired when I arrived that I couldn't remember that I had rented a unit with a separate entrance (even though this was clearly indicated in the listing), and I got quick patient communication about how to get inside. Last but not least, I so appreciated the coffee fixings, particularly as I had a VERY early departure.