Frustrating and truly disappointing experience:
Enteringthe Room the AC had been blowing ice cold air for hours at a time where the outside temperature was around 42F/7C. I tried to change it to warm Aur which was impossible. My room was freezing cold.
Secondly, I tried to turn on the bed lights. They don't work. I try to figure it out, checking the connection etc, no success. I turn on the table lamp, thankfully it worked. So, minimal light in the room.
Thirdly, I try to raise the blinds. There is no chord to pull, nore a button to push. I look and look, no success. At that point I am getting very upset. I call the Sonder Hotline at 6pm. A very polite gentleman picks up. He doesn't know how to help as he is not in the property, nore has he ever been there. He puts me on hold to try and locate someone local, who could help me out. I am for 52 minutes on the phone, in an icy room, with blinds down and no bed lights and HE CAN'T HELP ME, because no one is available to respond!