Victoria was incredibly kind and easy to communicate with. The place itself has lots of great space - a large closet in the bedroom and living room. A bed and sofa bed. TV in each room. Overall a very good value compared to hotel prices. However when I stayed there the sirens were going nonstop, there was a big police presence on the nearby corner, and helicopters circled overhead at night for hours. Definitely bring ear plugs if you plan to stay here.