Let’s start with the good. The location is honestly perfect, and the room is pretty much what it says on the tin. Quiet street, easy bus access.
However, Jason was completely unavailable. I messaged him the day before my stay to ask if I could check in earlier - my flight time had changed. He never responded. I messaged him when I landed the next day. No response.
I eventually decided to head to the property and sat on the stoop at around an hour before check in. A woman who was the cleaning inspector found me around 30 minutes before check in and I explained I was early. She said she’d check to see if the room was ready. It was not.
I then went back and forth with the cleaning inspector and then the head of cleaning services for the property. I felt very gaslit when I voiced frustration with Jason and also that the property was clearly not ready. If I had just walked in at 3 with the access codes? The place would’ve been a mess, it was sheer dumb luck they found me first.
The cleaning folks tried to tell me that the check in was at 4 and therefore I was REALLY early, and when I showed them the check in time on Airbnb, they backed off and cleaned the place. No masks or gloves were used, so Jason’s properties are not meeting the COVID-19 standard. I had to stay there because there was no other options in my area that I could afford. I sanitized the place myself once I went in.
I want to be clear that the cleaning staff is not the fault here. They were completely off guard and I don’t think they even knew I was staying there. They did the best they could with the short notice they had. But as I write this review, Jason has not responded to me. I even called him, messaged him — nothing.
I won’t book another property with him as a result.