I have never written a negative review about an AirBnB stay until now. Although there are a number of things that are wrong with this apartment, I will focus on three:
(1) The place was disgusting. There was a layer of grime on the floor that turned our socks black within a matter of a couple of hours. We have stayed in almost 2 dozen AirBnB homes and we have never felt the need to clean the home when we arrived, until this apartment. My husband and I went and bought cleaning supplies and swept and mopped the floors. I also wiped down some of the more disgusting cabinetry (which had drippings of something running down them) and some of the walls. We also put away a couple of the rugs because they were too disgusting to stand on (we obviously put them back when we left). My daughter's toy rolled under the sofa and I am going to spare you the details of what is under the sofa -- nothing nice.
(2) Stay BnB is NOT A SUPERHOST. They have posted a Superhost badge as part of the images for the property. The image also states: "Look for the Superhost badge". Perhaps Stay BnB is being funny because if you actually look for the badge, it is nowhere to be found in the listing (at least I couldn't find it and I looked several times). More likely, Stay BnB is using the image as a ruse to imply they are Superhosts. Well, it worked. I was in a rush to find a home for a last minute trip to D.C., and I thought they were Superhosts so I booked the property without as close an inspection as I would have given a property that didn't have a Superhost. This is terribly dishonest marketing.
(3) Given the above, I suppose it is not surprising that Stay BnB is not the most truthful of hosts. I asked for a late check-out, and they responded that "[o]ur property is booked back-to-back and our cleaning system is a carefully orchestrated process" and then they asked for a $35 late check-out fee. I have no problem paying a late check-out fee, however, I do not like being lied to. I checked on AirBnB and the property was not booked for the next few days. Further, I'm not sure what "cleaning system" they have in place, but from the looks of the apartment, no one is really "cleaning" it. The sheets and towels are changed and the bathrooms looked OK, but that is about it.
All in all, the most disappointing AirBnB experience we have had to date, and it is particularly disappointing as it was a professional property manager.