My room got switched last minute, Sonder did not notify us of us being moved until we were trying to get into the old place. Also it took over an hour for them to figure out why we couldn't get in. When we get to the new address, THAT THEY NEVER PROVIDED TO US UNTIL JUST THEN, the AC was not working. I was told that someone would come fix it by eight or 9 AM the next morning, nobody came until after lunch. Also, the place was dirty, nobody ever came to clean the mess the entire time we were there. I've been hung up on by customer support, twice.
When I called back after the trip was over to let them know how disappointed I was that nobody ever came to clean up the mess, the response was a question as to why I waited until after the trip was over to say something. When, I had obviously been complaining the entire trip. I will never use Sonder again. Only thing they offered was $100 compensation for giving us the wrong room, they still left the place a mess and left me without air-conditioning for over half my trip and did not care.