I want to be as thorough as possible in this review because while I was mostly displeased with my stay, Miguel and Agustina were very welcoming and I want to acknowledge that.
The check in process was fairly smooth. I had read a few reviews that described the alley-way as poorly lit and that’s how I found it. It definitely made my partner & I feel uneasy. Once we got into the Airbnb we felt a bit more uneasy realizing the backyard door remains unlocked and the only functioning lock on the Airbnb door is the key code (no other functioning latch or additional lock). Which, altogether, is not enough for either of us who are both rather seasoned travelers. We felt unsafe & unease throughout the duration of our stay.
The cleanliness of the space was amazing! I was thoroughly impressed by that! Also, we had access to a washer and dryer which was SOO convenient and Miguel & Agustina accommodated a late check out for me. They also left two bagels and a few snacks and beverages for us which was a nice touch! There were plenty of city guides and other helpful tips throughout though neither of us needed them.
A few things to note:
1. The bathroom sink is frustratingly small. It was so hard to use for any skin care/makeup needs.
2. The shower rod collapsed on our second day and try as we could, we couldn’t get it to adhere again
3. The toaster, even on setting two set off the fire alarm when we used it twice one morning
4. The outlet situation is also highly inconvenient so if you choose to stay, do bring an extension cord
Now these inconveniences wouldn’t put me off from a space entirely. What truly frustrated me, in addition to the lack of safety, were two other points. I was in town for my sister’s graduation, which I told the host’s of beforehand. It was a chaotic and busy weekend for me and I was counting on my stay at the AirBnB to, at the very least, afford me decent rest so I could tackle the weekend.
My biggest frustration with my stay was that neither my partner nor I was able to get any sleep. The space was so warm (we could not manually adjust it and had to message the hosts multiple times to adjust), it was at times unbearable. Our last night, in May mind you, the heat had been turned on and we were just suffering unable to fall asleep until we opened the windows.
On top of that, throughout the weekend, we kept hearing an incessant tapping or dripping sound we could never pinpoint. The hosts were out of town our entire stay so the sound, apparently, wasn’t from their apartment and they didn’t know the source of it either. It was an absolutely maddening sound and one night it was practically nonstop.
I’m leaving my stay far more exhausted than I ever expected to be which feels incredibly frustrating.
I wouldn’t recommend this stay for anyone who is a medium to light sleeper, needs an average size bathroom sink, doesn’t have as much time or patience to troubleshoot during their stays, & likes less of a moderated Airbnb experience (having to check in so much with the hosts felt incredibly inconvenient however kind they were and is not what we’re used to).
I wanted to write this review as balanced and thorough as I could!
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After finishing this review and wrapping up this trip, I realized I’d left a treasured pair of shoes that were hiding under the shower curtain which we’d placed to the side since it kept falling. I reached out to Miguel and Agustina, who until that point were courteous as ever, about the shoes and they agreed to arrange a pick up for me. Since they were going out of their way in this instance and since I didn’t want to blindside them with a negative review, I was honest with them that while we found them agreeable, we were disappointed in our stay and left a fair and honest review. To wish Agustina replied they too will be leaving “a fair and honest review” of my partner & I since they felt “we were not a good fit.” They had given us no mention or even suggestion of this beforehand. They never once spoke a complaint or raised any concern. Therefore, her response feels absolutely retaliatory in my opinion. I’m so disappointed they couldn’t handle this maturely. Im disappointed their retaliation may impact my reviews as I’ve received nothing less than glowing reviews in the past.
Tl/dr: I’m leaving this space feeling cheated of what I paid for my stay, sleep, and a pair of shoes. Absolutely do not recommend
Last update, we requested a refund. I had called AirBnB prior to Augustina’s petty response to figure out how to do so & I was going to hold off on requesting until the hosts were back in town but decided to go ahead with the request sooner. I could only request a partial refund even though, for all the trouble, inconvenience, and at the end, manipulative behavior we endured, I’d appreciate a full refund.