My family and I (two adults, one toddler, and a dog) stayed at this beautiful house for approximately one week.
Pros: Large, recently renovated, and quiet house in a conveniently located neighborhood. The house had sufficient space for our toddler to play and for my husband and I to work. There are great parks with children’s facilities a few blocks away, and nice restaurants (The Red Hen included) and coffee shops within walking distance.
Cons: The house was very dirty and my husband and I had to spend several hours cleaning (it is large!) when we arrived so that our toddler could play on the floor. As we were cleaning we contacted the company to request a cleaning service fee reimbursement and sent them pictures of the vacuum cleaner’s full dustbin and used swifter mops. We were initially told that we would be reimbursed and were later told that the service fee would not be reimbursed because of their company’s “policy”. They offered to send their cleaners, which at that point was useless because we had already cleaned the house.
Cons continued: Our new (days old) car was keyed in the house’s parking area, which does not have a garage door. How do we know it was at the parking area of the house and not somewhere else? Because we purchased the car while staying at this location and did not leave it anywhere else. When we asked them to check the camera facing the alley where the parking spot is located we were told that the camera did not capture any footage because it was not connected to their wifi. Which begs the question: why have a camera at all if it is not capturing any footage?
Overall the stay was pleasant, but the management company’s incompetence on two key areas (cleanliness and security) left my family with a bit of a sour taste.