First off it isn't clear enough in the description that you will be getting a totally different room than what is pictures, I assumed "different layout" meant maybe the room would be mirrored but it's a completely different apartment. Once you download the app you will get pictures of your actual room about a week before you check in so definitely some sly false advertising. When we got to the room we were relieved that it did match the pictures in the app and it did look nice. Our view was of a back alley filled with garbage. The bed was SO STIFF. We were there for 4 nights and we did a lot of walking and exploring D.C. during the day and we dreaded coming back to this bed. I messaged them asking if there was a different room with a different bed we could use they said no all of the beds are exactly the same so there's nothing they could do. Not only that but the hot water in the shower would run out after 10 minutes. The final issue was that their app clearly states that checkout is at 11 am but you can have up to 1 hour FREE. Nice. So I messaged them and asked if we could checkout out at 12 pm. They said they put in a request for late checkout but oh btw you will be charged $25 if it's accepted.... I said nevermind then we will be out by 11 am. A few hours before checkout I got a text saying to complete my payment for a late checkout and I messaged them again asking why I got this and if this meant I could have the 1 hour free like advertised in the app. They said "no sorry the app is updated but their management software is not so you will have to pay if you want a late check out". We will definitely not be using Sonder again.