Elizabeth’s home looks as pictured. Was very spacious, and my entire group had a place to sleep. However, throughout our entire stay there was no heat in the home, resulting in us having to sleep in 53 degree temperature for two nights. This caused a great deal of discomfort for my entire group, and we basically tiptoed and shivered around the house all day. Upon contacting Elizabeth about the issue, she stated that she would have maintenance look at the issue and keep me updated. Hours passed and I still had not received an update from Elizabeth. After taking it upon myself to reach out to her again, she informed me that the maintenance worker did not have the “part” to fix our heat. And so she provided us with 2 oil heaters which could not possibly provide sufficient heat for a five bedroom house (upstairs and downstairs). As a result, we ended up sleeping in the cold again for our second night.
Due to this issue, I ended up spending the majority of my birthday dinner on the phone with AirBnB support. I planned this stay so that I could enjoy myself, however I spent most of my weekend concerned about the heating and experiencing excruciating joint pain due due to the cold house temperature. I have no personal issues with Elizabeth, she seems to be a very nice person. And she was apologetic about the situation. However the lack of proper communication and failure to resolve a major issue like heating has negatively impacted my experience. Unfortunately, I personally do not trust this host enough to return to this location. Based on reviews, I am sure she has provided a better experience to others.