The location was fantastic and the team was very responsive. The mattress very comfortable and nice design choices in the space. The electronic locks were very convenient. The coffee was great and nice to have a fridge/microwave/iron, and lots of hangers ! Very helpful as we stayed for 8 days. Very nice to have a washer and dryer! The aromatherapy in the entryway was nice and conveyed it was freshly cleaned. The AC/heat was nice and easy to make the temp what we needed.
Clearly there were upsides, however there also were a few notable issues as the property was not guest ready.
The space needs a deep clean (upon arrival, there were existing stains on the couch, dirty window sills, dirt on stairs that was there when we arrived and still there when we left).
Upon check in, there were two pictures in the closet, with a nail hole above the couch, and two screws in the wall over the electric panel where the pictures used to hang. I conveyed this to their friendly staff. They were apologetic and responded to the text in a timely way.
The sheets on the bed were thin microfiber (not the luxury sheets promised) and were too small for the bed. We informed the team (who responded promptly and kindly) who said they’d send maintenance and housekeeping. Again we appreciated the rapid response!
Maintenance hung one picture, took out the screws in the wall and roughly patched it that day. As of the end of the week (5 days later), the spackle on the wall and uncovered electrical panel remained, which conveyed an unfinished, forgotten space.
We changed the bed ourselves as advised by their staff into higher thread count linens which were nicer for sure and stayed put.
We understand that shared spaces mean some ambient sounds. We could hear the person upstairs walking at night, which even with ear plugs and being a heavy sleeper- woke us up. Unless we had the tv on, we could hear detailed private conversations of our neighboring unit. This was beyond ambient as an FYI. :)
After walking miles in the city, the floors get dirty: be sure to bring your slippers and remove your shoes at the door.
The windows are very difficult to open, and we could not open them beyond 10” or so which is a safety issue we brought to their attention.
Based on the reviews, Sojourn has many gorgeous properties that meet their description of boutique elegance! This particular property has a great location and served our needs. Sojourn just needs to promptly attend to some details so it aligns with the vibe they promote.