Although Douglas responded to our calls for help, there was NO ASSISTANCE with the lack of heat in the unit for the first twelve hours. We had to buy a portable heater for heat in the unit. His team then brought another portable heater twelve hours after we checked in or just before 11PM. The entire units lower outlets went out due to the draw of the heaters... still the heater was not fixed. The shower curtain and poll fell at 3AM in the morning on the first day and was never put back up. Overall bad experience. We also had to wait the first day for the repairman - who came twelve hours after request. The second day, the repairman said he was coming back to check the furnace registers - but could not give us a time he would arrive.