Good:
This apartment is spacious and well-appointed. Check-in was very easy using the keypad. The bed and sofa are both comfortable, and the kitchen is well equipped with nearly everything one would need. The interior of the apartment was clean and the bathroom comes with many towels. The TV is very good, and is compatible with all services. The refrigerator and dishwasher work well and the residence is well-lit. The AC system is excellent. There is a lot of closet space and many kitchen cabinets. The neighborhood is safe and relatively quiet. You are 2 1/2 blocks from the Metro red line. Bus lines to Adams-Morgan, Chevy Chase, Downtown, Friendship Heights, Farragut North/West, GWU, Georgetown U., American U., Howard U., and Kennedy Center all within a few blocks. Service technicians were exceedingly polite and professional. Customer service representatives were friendly despite their incompetence. While there were big flaws, an overall comfortable experience.
Mediocre:
The residence does not come with enough toilet paper nor paper towels for the minimum length of stay. Lugging laundry up the stairs of the basement and up more stairs to the machines is a mild inconvenience. Having one washer and dryer is not enough for eight apartments, and the machines are often busy. The stairs to the basement apartment are steep and could pose a problem for individuals with mobility issues. Package deliveries come in varying ways, either to the front of your door, the front of the main door, inside the lobby, or inside your mailbox. You never know where your delivery will end up. The lobby space is rather hot (This was in September). The trash bins are next to the apartment and collection is late at times, so there will be a lingering smell. The trash bins are often overfull. The TV remote batteries were dead upon my arrival and I had to go out and buy new ones.
Bad:
The apartment has a serious pest problem. During the course of one month, I encountered spiders, flies, mosquitoes, fleas, and especially millipedes and roaches. The roaches varied in size from tiny babies to very large. There were also rats scurrying across the entryway to the adjacent trash bins. There were serious communication errors in sorting out the pest problem. Every time I contacted management a different person would answer, sometimes unaware of my previous correspondence. Different representatives do not seem to coordinate guest problems between themselves. It would often be a long time between contacting management and receiving a response. It would be several days between management saying they would send maintenance and help actually arriving. I had to spend my own money on bug spray and cleaning products. Management dismissed the reports of rats, saying that there was nothing that they could do. After a technician was sent to the residence, management would always describe the problem as being "resolved in full", without actually checking to see if the problem was resolved. Trying to get management to make up for and reimburse the damage, expenses, and inconvenience was like pulling teeth out, with a senior team member not reaching out until after my departure. The bug problem was never actually resolved, with roaches present on the day of departure. Also, the washing machine had a lot of mold growth on the inside of the door and was not cleaned until I requested that it be cleaned. This would have been a great stay if not for all the bugs. The bug problem suggests that more intensive maintenance is needed to clear the residence of pests.