Never met the owner. Arrived an hour later than we arranged & cleaning people still there, wanting another hour. Said check-in after 4pm, we said we'd arrive around 7, but it was actually 8pm & they wanted until 9, but let us move in around em. The writeup was a little better than our experience, having to walk around the block (to get keys at front door) from tiny parking spot in back which only allowed us to open car doors on one side. It was smallish & the only interaction w owner was warning us multiple times of $50 fee if we didnt put keys back. No check in, check out. Contact 'her team' if we needed. Overall not bad, just didnt feel the cozy description matched the 'corporate experience'.