I was unable to come on this trip, but my sister went with her child. This review is based on her report. Apparently the room was not clean when she entered- hair was on the floor and the bathtub had soap scum and hair in it. When I complained to John he said he would contact the cleaning company. Occasionally I asked a question and did not get a response. Other than that everything was fine and the apartment had everything that my sister needed. She said the heated tiles were a nice touch.