Not a great experience when we arrived. Our room was not ready. We were out into a room that was still being remodeled and things were everywhere. I spoke to a Sonder rep and told her we brought everything inside the room and would have to take everything back out that we brought. I said that to make sure we could still have access while moving everything. We were then locked out of the room. Our phones and luggage’s were still in the room. Thankfully I had my other phone on me and was able to call a Sonder rep again. We were stuck outside the room for 30+ minutes. They got us into another room, but I way the headache could’ve been avoided we had to take all of our items out and take them back to the elevator and to the new room.