This was by far the worst experience we’ve had with a host through Airbnb.
I’ll start with the positives- place was clean and modern. Check in was easy. That’s where it ends.
We had 2 extra kids than what our reservation said because two kids that we were adopting were placed sooner than expected and we didn’t update the reservation (not exactly what we were thinking of with our whole world changing.)
We arrived day 1-questioned about the 2 extra kids..not adults…CHILDREN.
The host stated we would have to pay more on day 1.
Day 2 mid afternoon. we get a call from Airbnb stating that we had been reported for unauthorized guests
Then we receive a message from Airbnb stating that the host had CANCELED our reservation
The host then states that Airbnb canceled our reservation which was not true.
9:30pm on day 2 we are stressing and trying to figure out what the heck is going on to which the host replied that we need to be out by 3pm the next day.
Another call to Airbnb at 11pm and we were issued a full refund because the host was in the wrong by canceling our reservation.
This trip was supposed to be fun and enjoyable and the time we were there we were stressed, confused and on edge 90% of the time.
Our trip was cut a day short because of a host that seemed money hungry for two extra kids.
Obviously we were in the wrong for not alerting about the two extra children and we apologized in the beginning but all of this was blown up and not handled correctly.
Lastly, we had 3 sound machines to cancel noises out and that wasn’t enough. Their description of hearing them above is correct and if you’re okay with waking up at 6am everyday then that should be fine.
We left the place clean and thank you notes because we believe that you shouldn’t fight fire with fire and what a sweet lesson to talk our kids through.