When I first book, Vivian said she will send check-in details the closer we got to my check-in date. She never did. So when I arrived and it was time to check in I had to wait 2 HOURS for her to respond to get the information to check-in. I drove 9 and a half hours and had to sit in my car for a extra 2 hours! I was very frustrated because I missed out on what we had planned that day. But once I got in everything was good.