Our host was not in town during our visit, but she had made this clear before we booked. Amy replied to her emails in a prompt manner and was available via text. She set things up so that it was easy to access the apartment during her absence. Amy was flexible with our arrival and departure time. The apartment was very stylish (but needed to be cleaned) and the neighbourhood was safe. There were lots of restaurants, stores and even the metro close by. Amy had left us a parking pass so that we could park on the street, but with all the construction in the area, it was impossible to get a spot. We ended up parking underground in the mall that was three blocks away. It costs $20 a day. When taking the metro we each had to buy an individual card (which costs $2) and then add the fare (more expensive depending on how far you are going/if you are travelling during peak times).