Firstly, I need to say that Matthias was incredibly responsive and sweet - he works right there in the building, so it only took him a few minutes to respond. That said, I don't want to have to call the host for every little thing, so in the end I was just frustrated. The cot (described to me as a single bed when booking), was almost impossible for my daughter to sleep on. The first one kept collapsing when she sat on it. Matthias immediately replaced it! But the second one was slumped so much that she ended up in my bed both nights. The location seems like it would be ok, but the buses were quite unreliable, even using tracking apps, so we walked and Ubered almost everywhere. Little things, like a bath mat (there were no "extra" towels to use instead), and clean "info" book (the binder and all associated brochures were stuck together with something very sticky) would have made a difference in my impression.