The elevators were broken and we had to use the stairs the entire time. We were only on the 4th floor, but the parking garage attached to the hotel added another 2 flights of stairs. We also had our dog, which made it even more difficult. If the elevators had been working the stay would have been perfect! The front desk was just extremely backed up due to the elevators which made checking in an even more lengthy process. The front desk staff were more than friendly during the process!