I did not meet Laura, but Raymond, his spouse, was here almost every day. Very nice welcoming person. Hotel is impeccably kept; perfectly located, 2 steps from Woodley metro and conference hotel. Very easy access by metro from Reagan airport. Great information prior to departure. Very friendly receptionists. Very small yet very practical room, cutely furnished. Great coffee. And the clientele was super nice, too. However: the light in the corridor was too strong for me, too much light from the shutters too. And too noisy of a heating system. But that's me: I have a light sleep and need darkness. Everything else was great. I recommend this place.