Wilson was an excellent communicator who provided great directions and coordinated a seamless check-in! The place itself was okay: the internet kept cutting in and out, and there were fruit flies in the shower gel. While the unit was initially in the low 60s, Wilson responded quickly to adjust the heat remotely, and it eventually warmed up. Additionally, there was a homeless man drinking on the front step around 10pm one night. He was perfectly pleasant and graciously stood aside for me to get through, but I wanted to share that part of my experience.