Robert was very responsive. But, the house photos are not current. The rooms and overall house is pretty cluttered with lots things. In my opinion and experience I would have thought you would put at least some personal items away to make the guests feel comfortable. Way too many items on dressers, shelves pretty much everywhere. Why leave ALL of your personal items ( clutter) out to be in the way. No storage for you belongings. Lived out of our suitcases for 7 days. Lights kept turning off in the queen bedroom and would not turn back on. Was in the dark most of the time. Could barely move around the room. Packed full of furniture. The pics are not what you would see when you arrive.