I had a flight cancellation - booked Marty's place around 10pm. I apologized for the last minute booking and explained I had travel problems AND had lost my phone that night. I wrote down the check in instructions from my laptop and go to the address. When I arrived at the house there was no keypad as Marty had described. However, there was a locked gate requiring a key in front of what I assume to be the front door of Marty's place. Since I had no phone, I could only get ahold or Marty when I had internet access on my laptop again. Luckily, I found a friend that was still up at 1AM. I sent a note to Marty - said that if "he had known earlier" he could have called to get it unlocked. I apologized for not timing my flight cancellation around Marty's calendar. Marty has now denied my refund request even though I never walked into his place and he gave me the wrong check in instructions at 10PM at night. Apparently, you should't expect correct check-in instructions from Marty -- he says its my fault for not calling him at 1AM to get the right instructions.