Sam was communicative and helpful with our check-in. The city was a big hectic the week we were there due to protests and we weren't sure how to get in to downtown DC since the Metro and bridges were said to be closed. Sam got back to us almost immediately and helped us arrive safely. That said, I was sad to see that the photos and description did not match up to our expectations. Our definitions of penthouse appear to be a little different. That's okay, we had a good stay and did appreciate the proximity to restaurants in the area. I would probably stay in a hotel the next time around.