Penny was great - made us feel welcome even though we didn't meet her. She was available via text and email when we had silly questions (like; "What's the WiFi password?...when it was clearly displayed around the house - ooops!)!and we felt free to enjoy her lovely home without any intrusions. Had a wonderful two days exploring Washington and it was great to return to a clean and pleasant environment where we had all we needed to relax and get a great nights sleep.