We get there at 4pm~ and room was not cleaned, totally messed up. All floor covered by party stuffs, bed sheets were used and dirty, restroom was yellowish, seat cover covered by pee, towels were thrown to shower, washbasin is fully wet and dirty.
We couldn’t reach the host for 2h and had to call Airbnb to get refund. Thank God, we still had time to arrange another place but it could’ve been worse.
Host just said “sorry”. And listings could/would be cleaned if we want. A huge bad joke. If we want? Yes we had definitely had wanted before we arrived. But we couldn’t risk our only day and night in DC. And I have so many valuable things in my luggage and I didn’t want to leave in the room with those guys who re proven to be unprofessional room cleaners.
This was my first airbnb experience and it should't be like this. Thank you so much!
by the way, Am I able to add photos? You should see that mess!