Most of the unit seemed decently clean but there were problems especially in the bathroom. I noticed the back of the toilet seat had brown specks that I was hoping were just damage spots but they wiped away with toilet paper. That was disturbing evidence that the toilet wasn't cleaned thoroughly after the last guest. The bathroom mirror and faucet had a substantial amount of water spots and toothpaste splatters. The shower inset shelves were dusty and grimy from shower products. There was dust and hair gathering on top of the light fixture above the bathroom sink and on the floor near the metal shelves in front of the sink. Most hanging towels were folded in thirds but the hand towel in the bathroom and 1 of the 2 hand towels in the kitchen were sloppily hung folded in 2, which made me concerned that these towels weren't changed since the last guest. Beyond the suspicious hand towel in the kitchen, the kitchen looked alright, although I didn't open the cabinets or appliances. I was relieved that inside the toilet bowl and the floor of the shower looked decently clean, the bedding appeared fresh, the floors throughout the unit were generally clean, and I didn't find a pest problem. It seems that some cleaning had been done before my stay, but a lack of thoroughness in key areas should be addressed.
Some cleanliness was poor, but many aspects of my stay were very good. My interactions with Alice were very pleasant. I really appreciated how quickly she responded when I had questions about check-in and parking. She was especially helpful in securing me a parking spot that was easier to get to than through the unplowed alleys. She was very hospitable. The self check-in and check-out was smooth, easy, and appreciated since I had to arrive late at night and leave early in the morning. The location is great. The unit is generously furnished and decorated. I would say without the cleanliness problems, I would have rated my experience 5 stars.