Even though the location was perfect and the host responded in a timely manner, there were many issues with this home:
The sheets and the towels were filthy. There was pubic hair stuck in the towels before we used them. We felt uncomfortable so I removed the bed sheets to wash them and discovered that the mattress pad underneath was completely stained with what looked like urine stains. I reached out to the landlord and asked if someone can come and wash the bedding at least because at this point we were disgusted but he offered to order a new mattress pad.
The toilet seat of the upstairs bathroom was loose and shifted whenever we used it.
The water flow in the shower is extremely weak. We did not have a decent shower in the midst of a DC heatwave.
The lights in the den were flickering so we didn’t turn them on.
The beds were extremely uncomfortable in addition to the filth factor, so none of us got a decent night’s sleep.
The den’s couches are disgustingly stained as is the carpet.
The dishwasher’s door is unhinged and is unusable.
The back door’s lock doesn’t lock. It’s stuck.
The most dangerous of all, the handrail of the stairs is coming undone.
I have photos of everything I listed.
I communicated all the issues with Karl, the owner, as I discovered them. He was very nice all along the way and extremely responsive. He ordered a mattress pad from Amazon immediately and had it delivered but we needed to wash that too so we just left it in the box.
We have used Air BnB many times before and this was by far our worst experience. We requested a refund and the host refunded a quarter of what we paid.