The area and location are great, we walked to the mall every day we were there. There was definitely a problem with communication on the host's part. The check in did not go as planned, as the key was not in the lock box. When I tried to reach Erica, I had to call multiple times to then get a pretty unfriendly response. We then waited for 45 minutes, and instead of calling me back and communicating directly with me, she sent me an email stating that her brother was coming. This is not an appropriate way to communicate with a guest who is waiting locked out of an apartment. She also never once responded to text messages throughout the whole trip, which I think is necessary. Email is not fast enough, and many people don't even check their email! Communication needs serious improvement. Erica's brother came to let us in and was very friendly and helpful, it may be a good idea for him to serve as host.
The apartment itself is quaint and a good size for a bigger group. We had a 5th guest who slept on the air mattress provided, but there were no sheets for that bed (or extra pillows for any of us!) as specified in the booklet they left. All blankets and sheets had stains, the hosts need to invest in new linens for the house. The rest of the amenities were there and in good shape and house was relatively clean, just needs a bit of an update!