Darryl was very responsive when we needed something. The two units worked well as a space especially for two close families traveling together. However there were a couple maintenance and cosmetic issues: the towel bars in the bathrooms were broken, the sink faucet handel kept falling off, the futon had crumbs in it, the last stair going downstairs had no carpet and an exposed tack strip, etc. If you don't look too close, it is a good value for a large group.