Unfortunately when we arrived they had misplaced our reservation and we waited an hour in the lobby to check in. The number we called was disconnected and initially the host was not very apologetic. This started things off pretty bad, especially at $380/night cost.
The doorman was nice, ultimately the host was very understanding and apologized, we stayed in a nicer apartment than what we'd booked and everything was great after that.
Would be a 5-star stay if not for the check-in.