The 5 star reviews are real. Clean, comfortable, and well thought out with a personal touch (chocolate and a welcome card!). Check in was easy, location convenient. Came with almost every extra goody you can think of: ample options for tea and coffee (with coffee maker), snack bars, popsicles in the freezer, OJ and creamers for coffee in fridge, Q tips and ear plugs and makeup wipes and mosquito spray. Includes almost every kitchen appliance you can think of. Nice hand soap and citrus scented body soap and conditioner. Shower heats up fast which is nice. Tracie is very responsive, friendly, and clear in her communication.