Michael was very helpful and nice with us and he was there to welcome us in the middle of the afternoon when our bus arrived. He also nicely drove us back to the station which was really good since we had very heavy suitcases. Pleasant house is in a quiet street at walking distance of the station and not too far from the monuments. Room was as on the picture, quite spacious, with a really efficient fan. Everything was at hand in the bathroom and the kitchen. The only thing : both could have been cleaner.