I have owned two businesses and my motto is, "Always make your customer satisfied, never be rude and you will always have a customer". I don't normally like to write negative things about anyone's business because I realize that people will complain about anything. That being said, I have to tell of my experience. We arrived at the apartment and the first thing I did was to look things over to make sure it was clean. I went into the bathroom and there were black hairs all over the bathroom floor, hair in the sink and something spilled in the shower. I immediately took pics and sent them to Donna because I don't like dirty bathrooms. Who does? She was apologetic and offered to return my cleaning fee but I still ended up having to clean it. The next morning I got up and went to the bathroom and there was an ironing board in the doorway from the upstairs tenants and the bathroom light was on ?. I had turned it off before bed so I'm not sure the tenants weren't using the bathroom as well. When I requested a 50.00 fee back because I couldn't remember what the cleaning fee was, I received a rude response from Donna. I might have considered staying here in the future but won't now.