The good:
The location is one of the best in DC, we really loved the proximity to the metro, coffee shops and Dupont. The place was clean and as pictured. The bed was comfortable. The self check-in and check-out were smooth. The access code being required everywhere makes the place fairly safe.
The bad:
1. We were there in the fall during a time when some days you may need the heating and others the AC. That was a problem, because even though they advertise that the unit has both Cooling and Heating, the cooling seems to be turned off starting fall and we happened to be in town at a bad time for that.
2. Communication was only good for their standard processes. We reached out about the AC issue and because the breaker for the microwave and fridge tripped (which we couldn't locate). They promptly replied and closed our ticket which was strange because they had not yet come to check the unit, they just promised some one would come next day. We even authorized them to enter while we weren't there. Well, I was there all day and no one ever came. The food in the fridge spoiled and the AC situation was never fixed.
3. Our unit was facing an alley which had several dumpsters and noise would start around 4-5 am. The noise may not have been as bad if we could have our windows closed, but since the AC didn't work, closing the windows meant sweating w/ the heat. So that exacerbated the noise problem.
4. The access code has to be entered for accessing the lobby, then to use the elevator, then for your door. They have an app, but the virtual key works at best 50% of the time and never back to back, so that meant that we'd be constantly entering the code. We had people in the elevator a few times having the same issue w. the virtual key, so it was not our phones.