We felt like the description of this “townhome” was NOT completely honest and there was definitely A lack of communication and or Miscommunication all the way around. Once we finally made it to the home, the binder inside the home has completely different information than what is given on rental description on Airbnb website. (Parking information, Wi-Fi/Passwords)
I was not aware that a “parking pass” had to be requested from the Host, then approved, and then an email send back to me, for me to print out a pass prior to arrival.
The description on the Airbnb website for parking simply states, “ Parking out back is for basement tenants. Parking for main house is in front of the house or on C Street, and requires a parking pass provided by host for free”
This does not state anywhere that you must request this ahead of time, and print it out to bring with you. I received zero email communication from host about this either.
However; After arriving at the home the binder inside the home states the following:
Parking:
The driveway out back is reserved 100% for you. Please enjoy this safe and secure on-site parking. You may fit up to two cars here depending on how big they are. If for some reason another car is parked in the driveway please contact me immediately.
Confused yet?!🤔 ME TOO!
So after looking again, and after reading a previous visitors review from March, I emailed Kristina, email was sent around 10:30pm and I received a response the following morning at 9:44 am (after leaving the house for the day already, and on a 4.5 hour DC City Tour…)
Here was her response,
You are required to ask for a parking pass upon booking. I do not see any information about that. Please let me know if you found other arrangements
In case you still need a pass, complimentary passes will provide you with “Zone 6” privileges; this will allow you to park in the street in front of or surrounding our property.
Please be advised that there are no parking restrictions on weekends, during federal holidays, and you will only need the pass on weekdays.
***You will also be required to print out the pass before you arrive. There is unfortunately not a printer on-premises***
🤔 Would have been great information to have explained prior to leaving my home, flying to DC, seeing a previous post by other guest in March with same issue and then basically being told to find a way to print a pass or find other parking.
Also, rental agreement states that unit is a non-smoking unit, but tenant who lives in basement apparently smokes a lot Marijuana. We returned nightly after 2 long days in DC, and the entire home smelled of the Marijuana, and the smell gave us all headaches.
The stairs are very step and not easy to climb, and 3 of the rails are broken, there is a drawer in the kitchen that will not stay closed.
The unit was Clean and the bathrooms have been nicely updated, the fans in each room were nice to have, and The beds are extra soft.