Rachel and Graig are excellent hosts. They answered all my questions prior to my arrival. When I had a question about the new large screen TV, they immediately came down and answered it for me. When I requested an ironing board and iron, they were waiting for me in the unit. They have provided a binder with tips about the unit, restaurants and the neighborhood. They were very good about indicating where to run safely and where it's not so safe. They even provided Metro cards that could save me a dollar each time I added fare. The unit is clean, comfortable, and an easy 5-6 blocks from the Noma-Gallaudet metro stop on the red line. The TV gives you access to Roko's list that includes Netflix, Amazon Prime, Pandora, etc.