Marsh was very responsive in the beginning of my reservation. I had an issue with my original booking because it had clearly not been cleaned—especially not up to the standards you’d expect during COVID-19. There was urine in the toilet, a pamphlet for a drug test and generally looked sloppy and unkempt. It is worth noting that there had been SIGNIFICANT wear and tear since the photos had been taken. Again this was for my first booking not the one this review will appear under.
Marsh was very accommodating and offered to let me switch to a nearby location which I took him up on because I was trying to coordinate a very important business meeting that I had missed due to the first
Location being unacceptable.
The second location was not suitable for my needs (I ended up getting a hotel for all 3 nights) and I informed the host of this at which point he became much less accommodating, stating I could only get a refund for one night even though I never wanted to stay in the second location to begin with.
When I messaged him about the refund he texted my phone saying he would handle it directly but then became completely unresponsive after repeated attempts to get my money back.