My experience was excellent from start to finish. Kelly goes out of his way to make you feel welcome, and his instructions for the apartment and the neighborhood are thorough and really helpful. Kelly goes out of his way with little amenities, such as a few snacks, a re-usable metro card to use while around, etc that made it feel more like you were staying with friends than at a place you were renting. The apartment was as described and everything was great and functioned well. You do hear some noise from the house above, but nothing you wouldn't be used to if you have lived in apartments before.