I really give companies the benefit of the doubt… but in this situation I find it very hard to. Let me encourage whoever reads this review not to just look at the reviews for SONDER on Airbnb but also on g00gle reviews. I think you’ll get a more realistic picture of the property and service quality from g00gle reviews. Nevertheless, it started out with the first location I booked. It pictured so much better than it looked in person. The first issue with our room started with the bathroom shower. We walked in and it was still under maintenance repairs, the shower handle was laying on the sink, the cover was on the floor, and there was exposed piping. I messaged SONDER via their app, and they were quick to change our room. They moved us to a different building in a better part of town (the heart of downtown); which we were happy about. However, when we arrived to this building the lobby had an awful smell. Changing to this room due to its location parking was a hassle, but that’s not on the company. At first glance the room was a bit of an upgrade. That is until it came to the heating and AC unit in the room. Here it is middle of October in Washington DC and the building only offers ONLY heat or ONLY air conditioning in certain months of the year. Needless to say, the building had not turn on the heat yet and our room got to 59 degrees that night. The remedy SONDER first offered was turn off the air and open the windows, to “let the sun warm up the room” (Implied eye roll). I reached out to several more SONDER agents and finally got offered a space heater for the room. Which didn’t arrive to our room till late that afternoon around 4p. Long story short, I spent more of my trip talking to SONDER agents about room issues than I did enjoying my actual trip. Oh and one more thing, there was constant beeping in the room. In the middle of the night I woke up to a flushing light in the room. Come to find out SONDER uses a surveillance system called “Noise Aware”, which monitors the noise level in the room. To my knowledge this information was not disclosed prior to booking. Kind of an invasion of privacy if you ask me. Overall, I had a very poor stay experience with SONDER and do not plan to stay with them again.