April is very approachable through email, which was our only contact. Check-in and check-out were very easy, and the location was perfect for exploring the area. If you have specific ideas of what you want in the unit before your arrival, be sure to let April know - we were a bit surprised by the absence of some basic ingredients in the kitchen, but this was not a big deal. There is a Safeway, CVS and 7-eleven not far from the apartment!