What seemed this experience was that the team was responsive to our concerns. Our initial location had a dead mouse outside and there were flies everywhere, and we couldn’t get in because the lock was broken? and the code they gave us did not work despite several of their own attempts to reset it. Also, they promised us a place to park and we paid for it in advance but that was not actually the case, and we ended up having to park about a half mile away. At least they refunded us for the parking, found us a new apartment as the first one was pretty bad, and gave us a small discount for our inconvenience. The support staff was very quickly responsive to our concerns, but I would not stay at one of these places again.