Audrey is prompt and quick to respond, available for questions. If you have no plans about where to go, what to eat, Audrey has kept PLENTY of tourism information booklets. If you have young kids, there is a desk filled with crayons and craft thingies. Perfect place for a family of 4-6 for a DC vacation. Quiet, clean and safe locality. The parking permit helps you stay tension free about your vehicle. We took an Uber both days that we were there, 4 times going to the memorials and back (as there is SO much to see and learn in DC) - about 3-5 miles each way (about 15$ a trip). Completely worth it. Loved our stay. I honestly have nothing negative to say about my trip.