Excellent communication and advice from Jim. The apartment was literally perfect for us. It's spotless, with a lovely welcome basket and guide books, comfy beds, loads of linen. Great location. Washing machine, dryer, microwave, coffee machine: exactly as described. Being able to borrow Metrocards was a nice handy touch. Really couldn't want more. Lots of thoughtful touches: umbrellas by the door, milk in the fridge, even a disposable shower cap! Powerful hairdryer. If you can't tell by now... We loved it. Thanks Jim