I arrived at Selina at my scheduled date and time. The walk to the hotel was sketchy, there was where no shops, restaurants, etc. near the hotel and the entrance was difficult to find. When checking in and after I handed my ID to the clerk, I overheard a man saying that he had his reservation number. The clerk said that she did not have that that number on file, and she said that she did not have any rooms for him so he would need to find another place to stay. He was traveling from Mexico, looked very tiered, and had a meeting to go to the next day. Since he was in such distress, I offered to give up my reservations so that he could stay for his meeting. The conference that I was attending was associated with a hotel with a block rate that was considerably more expensive than the Air B&B, but I called anyway to see if they could make accommodations for me.
The conference hotel still had rooms, so I confirmed with Selina’s front desk clerk Dericia that there would be no issue with a refund. She said that since I booked through Air B&B that I would need to notify them but that I would receive a refund in 5 days. I then confirmed the reservation at the other hotel, the man was very appreciative that he could stay there, and he proceeded to check into the room that I was going to use. After I notified Air B&B, I received a notification that the hotel would not refund me citing the cancellation policy. I explained the situation, gave the name of the clerk, and they still did not refund me. They even gave false information to Air B&B about me cancelling the reservations because a concert that I was going to was canceled (not true). They double dipped by charging the man from Mexico and charging me for my stay even though I had to pay for another, more expensive hotel 1.5 miles away. These people are shady, stay far, far away from this hotel. You are better off somewhere else in DC even if it is a little more expensive.