First of all - Carolina was amazing, she answered everything very fast. We needed a kettle for our baby and she provided it along with a bowl for warming up milk. On the other hand, the place is very noisy. You can hear everything from people in other units and from the family themselves. It's like they are in the room. In addition, the room we were in doesn't lock. It has a lock on it, but it doesn't really lock the door - you can open the door with no problem. The toilet makes a lot of noise when flushing it and you can't really sit on it because it is too close to the wall. The room it self is very very big, bigger than we expected. The big window looks like it is to the outside, but in reality it is to the stairway where there is a lot of noise in the morning. The pictures are much nicer than the place really is.