Our stay with the Sojourndc apartment (Nicole was our host) started off rocky with our original location only because we had trouble with the lockbox to get the key. The code did not work on the original lockbox and the second lockbox did not have a key because the previous tenant had kept it. Nicole was quick to communicate, offer apologies, and help even though it was 2 a.m. in the morning! Thankfully, her customer service was excellent and she quickly and efficiently found us new accommodations.