I booked this house expecting a clean home during my work trip to DC but only experienced water leaks in the ceiling (non-stop), a colony of ants, cockroaches and stained blankets.
On the first night, I asked Meron to address the ants and the leak. She sent a maintenance person the next day. The ants did not go away. So I updated her saying the ants are still running rampant, this was her response:
“Hi James, I am trying to do my best and sent cleaning lady yesterday and today but one of you guys kept on staying in the apartment and she can’t spray it. Every time I send her cost $75 just to clean the ants, however, she can’t even spray it with one of you guys been present and I still have to pay her.”
I was shocked at Meron’s unprofessional response. I have been patient, communicated clearly, and updated her along the way. It almost sounded like she was trying to blame me for the ant problem not going away. She did not ask me about particular times or scheduling at all.
In addition to the ants and ceiling leaks, there are cockroaches all over the house and stained blankets. I’m shocked this place has been approved to be an Airbnb home.
Meron’s unprofessional attitude is unacceptable. We simply wanted a place to rest after working on our feet all day. I was extremely disappointed my cooperation was met with accusation and blame shifting.
I cannot believe Airbnb allows this kind of behavior to exist. I’ve been using Airbnb for a long time and have relied on their excellent service. This is the first time I’ve experienced something like this.