The home was as described, for the most part. Aside from the home being stocked very lightly (full understanding a well-stocked kitchen and bedroom is a luxury), I have to make note of the quality of bedding and towels. The pillows were extremely inexpensive and were flat within seconds of resting our heads. The towels were likely newly purchased and unwashed, as they left immense amounts of lint when first used—we washed them ourselves and this corrected the issue.
Cleanliness was an issue. There was a disgusting amount of hair in the beds, on the floors, in the hair catch in the tub, in the second bathroom, and in the powder room. As a man that shaves his head bald and a partner with short hair, there was no way this could have been our hair. This was not the only sign of uncleanliness found. I state this with the discovery of a dead roach (I will stress it was dead—clearly the home had been fumigated). Unfortunately, I will not give credit for it being dead, since it was found in the kitchen and next to a pile of crumbs. This was discovered within the first 24 hours. The host communicated promptly when this was shared. They offered to clean the home and to collect the roach, however, I communicated we worked during the day and cleaning at night would be the only option. I opted out of this service also because I did not trust the home would be properly cleaned. It wasn’t upon our arrival, I wouldn’t expect it to be during the stay. I travel with my own cleaning supplies, which is why I was willing to complete my stay in the home. I shouldn’t have to clean but was willing to do so to avoid further issues in having to find a new Airbnb. The host offered to rerun the cleaning fee, which was later rescinded when additional refunding was requested. With the amount of hair, crumbs on the floor, and clogged tubs—there was just that much hair—I did not think asking for an 20% additional was egregious. The return of the cleaning fee was also contingent upon the cleanliness issues not being documented in the review (clearly nothing was refunded).
Additionally, looking beyond the cleanliness, not being able to control the temperature was not fun. The home was relatively cold during the day and especially during the night. The temperature controls were locked. I made the suggestion they invest in a Nest system to give control to the guests, while also being able to control the temperature throughout the stay remotely if necessary. Having to reach out to the host to adjust the temperature is wildly inconvenient. We opted out of having to do this. The cooling system was also incredibly loud. Working from the home was fine as long as the air didn’t activate. When it would, virtual meetings were immediately interrupted.
A series of suggestions were made to increase comfort in the home. I hope for the next guests they host are able to benefit from this review/that the host corrects the infractions.