Loved the self check-in system and Steve and Lisa always responded quickly to my messages. We really appreciate the extremely flexible check in/out times . Some of the amenities were low while others were completely out (toilet paper and coffee) requiring multiple trips to the supermarket. The cleaning service also needs to improve their subpar work, which Steve/Lisa acknowledged with a significant cleaning discount . Hooks to hang towels or clothing in the bathroom would be helpful. There are hook imprints on the bathroom walls, so apparently there were hooks previously. No issues with the folks staying upstairs. With four adults, it was cheaper for us to use Uber instead of taking public transit. We used the free Circulator buses several times, which are within walking distance.