Mark was very responsive and accommodating. The room was clean, cute and spacious. Since I was staying a lone it made me a little uncomfortable that the upstairs residents could come down anytime and do laundry; however, I never did see them. I gave the place 3 stars because it is in need of some minor sheet rock repairs, could use a lock on the bathroom door and a TV would be a nice bonus. Over all it was a nice place to stay.