Our place in DC was perfect. Great location. The apartment had everything we needed. Excellent Service: One night about 10 pm we had an issue with the hot water heater (this is middle of holiday season). I left a message figuring no one would get back to me until the next day. One of the reps called me within 10 minutes, and we went through and diagnosed the issue. It was not something I could correct, but they had someone come out the next day and it was fixed. In the meantime, the rep was able to offer me use of one of the apartments in the same building to shower until ours was corrected. Next time I am in DC, I will check this location first, and stay there again!