Carolina is great, she is super responsive, extremely friendly and service oriented. The place, however, could be better. We stayed for two nights in DC, choosing an apartment for seven people. We were disappointed to discover that this is an underground apartment, and the lower level was cold (unlike the upper level, which prevent us from brining the one joint thermostat to a higher degree). The place could be cleaner, and the toilet downstairs broke on the second day. Adding to it, we were surprised to learn that overnight parking is a significant issue (parking lot for SUV was 15min walk distance). Also, some basic equipment was missing (we had to boil water for tea in a pot, for example). So, in general, it wasn’t the best experience.