The place was nice, clean and in a great location. But we had a bad experience with opening and locking the door with our 4digit code. We Always inspect our Airbnb places before getting comfy and notice there were no towels in the bathroom and a piece of clothing was sitting in washer/dryer.
I emailed Barrett (him and girlfriend live upstairs) and he brought us a set of towels, said he would bring us more later and he also removed clothing! Next day early morning we were heading out for an all day sightseeing of DC(husband and I first time there), Uber driver was waiting on us as we were trying to lock the door with our 4digit code, after trying numerous times we left it unlocked and I emailed Barrett to see if he could checkout lock and requested more towels. Barrett emailed and called to let me know he fixed the problem with the door and locked it. I thanked him and felt
at ease. When we came home that evening around 7P, it had started to rain pretty heavy. We entered our
4digit code and door was not opening, turning bolt to the right, left, tried so many ways. I emailed Barrett, rang his doorbell, text him and left him voicemails and no response. We tried unlocking the door for about 40min hoping I would hear from Barrett,nothing was happening . So I called Airbnb support and explained our situation. They attempted to contact the host Barrett and they were also not getting a response! We were advised by the representative to wait around. After almost 4 hours at a local coffee shop, Airbnb support mgr asked we call a locksmith to open the door. So we go back and when we arrive we see lights on upstairs. We attempt to ring the door bell again and nothing. Then the gf responds to tell us the issue was fixed and to try again and what do u know, it works! No apology from Barrett and he didn’t even bother to check on us after this incident. Worse communication ever! Waited around for 4 hours in a city we had never been in and got soaking wet from waiting around in the rain.