The place is very close to the convention center, which makes it a very good option for stay in DC while you are at a Conference or event. Communication was good. The day I arrived Ricky sent me a message to make sure I feel comfortable and I don't need anything. He also sent me a message on the check out day and wished me a safe travel back home. I also sent him a couple of messages during my stay and he answered to my messages in a timely manner.