While the property was nice with a great location, communication was not good. I wasn't given my keypad code until moments before arriving at the house, and this was after sending multiple messages trying to obtain the information. It had me stressed out creating Plan B in my head should I not be able to get access to the property. I had to contact Customer Support because owner wasn't responding to my multiple messages.
Then, we got locked out of the property the following day on our way to a wedding rehearsal. Ended up going in our jeans, couldn't change because we couldn't gain access to the property (front door lock had malfunctioned). After no response to my message, I contacted Customer Support again where we went back and forth until they finally gave me a contact number to reach out for help. Again, I'm stressed out trying to gain access to the property. I'm at a beautiful dinner with my family but had to spend two hours on the phone trying to get some response from the owner. I went into Plan B mode (again) in case we couldn't get help with our situation. I've asked for a partial refund on the stay. Again, no response. The property was nice with a great location but it was overshadowed by the lack of responsiveness and considerable issues gaining access to property.