I already wrote a long private message about why I gave this Airbnb 2 stars, I hope it will help them be better hosts.
Communication is so important, automatic messages are not enough for your guest’s needs and the lack of preparing for our arrival was unacceptable.
Pros:
-Location
-Roomy apartment
Cons:
-Poor communication
-Cleanliness (stained bedding, carpet, bed, towels and couches)
-1st night: No bedding for the pull out, no extra blankets as promised and as I had requested a week prior.
-Second night still no bedding because we had to wash what we found in their warehouse next door and we didn’t know about the warehouse until 10pm!
-No recycle
-No hand soap
-No hand towel (until we got it ourselves like the bedding in the warehouse)
I wish we could have been reimbursed for part of the stay but because Airbnb has a 24 hour policy and we were gave Lea and her team the benefit of the doubt, we couldn’t submit the request to Airbnb.
On top of that there’s a hurricane and our flights were delayed and cancelled trying to get back to our homes. We didn’t have the time until now.