This is an investment property, not someone’s home. D.C. is currently putting forth legislation to make host of this kind get a business license.
The host and I agreed on an earlier check-in time before my arrival. When I got there the door was locked from the inside with a chain so I could not enter the apartment. When I called the number it went to a phone without a voicemail box set-up. After emailing the host she returned my call saying there was no such lock on the door. I asked for a full refund, which she agreed to.
She then later sent a message saying there was a chain, but I was lying because the cleaners said the door was not locked from the inside. She now refused the refund, stating we had “a couple of hours” to find a resolution.
Please note that AirBnB has no contact number for when the host does not deliver. Thankfully my money was returned by the credit card company, so I did not have to deal with it further.
I highly recommend staying somewhere else.