Tan is great, there were a few issues that she tried to handle as best she could. The futon in the living room was broken so we really didn't have a lot of choice in seating or to be able to use as a bed so she brought us an air mattress. The biggest problem with this place is the people upstairs, it is really loud!! I had my ear plugs for when I was sleeping but they seem to move around very late into the night which did affect my kids they were woken up several times from the noises of the walking around. Also a heads up, bring toilet paper, soap, all that stuff as there was hardly anything there. Everytime we cooked something the smoke alarm would go off as well. As far as location, the neighborhood at first was a little off putting but whenever had any issues, and it was convenient to get to downtown, both by Uber and by us just driving around. The bed in the master room was very loose so it was shaky. All in all it worked for the time we were there.