To be completely honest, didn’t have a good experience with Vivian. The Airbnb space itself was as promised: in a good location that contains helpful amenities and is curated with a thoughtful design. However, when there was an issue with one of the systems in the restroom, Vivian was rather unpleasant. I felt like she placed blame by claiming the malfunction never happened before—which seemed rather impertinent considering the problem did occur despite being respectful of the space and careful with everything in the unit. After the issue was reported, she called a plumber many hours later who came out to take a look. After being quoted a price, the owners opted to wait for the husband to try and address it when he could return and Vivian said something along the lines of, “Let me remind you that you only paid 'xyz' dollars for the stay” — which seemed to insinuate we hadn’t paid enough to rationalize the expense for a timely solution. The issue was luckily resolved when her husband (who we were told was out of pocket) came by much later that night, but again, not without an unnecessarily stressful and unkind experience with Vivian. In my opinion, the cost of a guest’s stay should be irrelevant to ensuring the Airbnb has fully functioning home systems. And while it was totally the owners' prerogative to wait for the husband to try and fix the issue instead of paying the plumber, I also think consideration should be made if the only person who can utilize necessary tools to remedy a situation isn’t available for several hours. Would the uncomfortable exchange we had with Vivian be a dealbreaker for any future guests? Probably not. But the interaction and behavior certainly soured the stay.