Mike was very helpful and communicative whenever I needed any assistance (such as check-in). The room is just as described on the listing. Private room on a shared floor with shared bathrooms and kitchen. I did notice the noise coming from the bar below and people talking/being loud outside but I'm a heavy sleeper so it didn't bother me but he mindful of that if you need complete silence. Location is fine, easy to get around the area, and I'm thankful for the stay.