I will NEVER recommend this host. They do NOT CARE about the safety of their guests.
I checked into this unit a few hours late due to inclement weather in my area. I am from NYC, temporarily relocating to DC for work.
Unfortunately when I arrived to the space, the front door was not secured. The lock was not engaging to keep the door secured from the outside, nor was it unlocking when the code was entered. I contacted the customers service number that was provided by the host to address this issue. After providing all of the information and video footage of this safety issue, they informed me that they have escalated this issue and someone will be in touch with me. They also stated that If I didn’t hear from anyone in a half hour, I should give them a call back, which I did. At that point I was told to keep waiting for a call. By 11 pm I had hear nothing and the company stopped answering my calls.
I contacted Airbnb directly who addressed my concerns and was issued a refund.
I NEVER HEARD FROM THE HOST AGAIN…until the following evening to ask me if I checked out of their unit. I will never book a stay with Zeus again. Btw, the unit was not cleaned throughly.