Nice rooms, technology was cool but needs better customer service. Wasn’t very welcoming and nobody explained the process how to use the elevator. We figured it out but all the older non-tech savvy people were clueless. When you walk in, you have to figure out what to do using the kiosk, no signs what to do until a lady hiding behind the kiosks comes out of no where to ask for your ID while ur in the middle of using the kid on. Can be confusion and unwelcoming. Technology is great but customer service is still essential and they lack in that. Could use better pillows too, no neck support. But I do have the room was cool, it is small but had everything we needed, simple and everything was accessible using your phone or their tablet. Very clean room too!