Hana was very responsive and polite. My chief complaint is that the pictures of this Airbnb are quite outdated. This home has experienced some wear and tear since those photos were taken and if I had an actual idea of what the place really looked like I may not have rented it for the occasion. The sofa beds in particular are, leather and small. Definitely not for adults. There are also no covers or pillows on them. There is a cabinet in the kitchen that is very close to falling off the wall- it wasn't horrendous but it's concerning. When I complained about the sofa bed (futon) her response was somewhere along the lines of "if this doesn't suit you you can look for another place or you guys can just share beds". I wasn't too happy to hear that since there were no couples present and it was out of the question for the trip dynamic.