Our arrival in DC was delayed for a full day by inclement weather (DFW was shut down for several hours). The result was that we were unable to take advantage of the first night of our reservation. Yvette arranged for us to receive a significant refund as a result and, only then, by involving Airbnb HQ. By rule, they could have kept our money but, in fairness to us, did not. Such honesty and integrity is laudable to say the least. I could not be a more satisfied customer.