When I arrived the gate visible from the street was swung open. There was no way to lick it as described in their intro materials. They explained later it had become too much of a hassle. There were two more locked doors to get in to the unit. I was surprised by how small the unit was. If they have sq footage in their description then that was my mistake. The location is great, and if you’re visiting friends and have lots of events it’s a small but appropriate crash pad. But the only other place I had stated in DC was 800 sq ft with endlessly high ceilings are n the third floor - and it was only $30 more a night. I contacted the team asking if I could get a refund for the second night. They were good about trying to work something out w me via message. But then I checked under the bedding re bedbugs. I’d had a bed IG experience before and it was a costly nightmare. I always check hotels but rarely check Airbnb’s. There was fresh black residue of some kind on a bottom corner of the white mattress. It was at least 4 sq inches. And I fled. I didn’t care what it was I was out if there. I eventually asked to speak to the owner/manager. Nicole said she would call me the following day to discuss and come up with a solution. Despite me following up with a message to remind, and Nicole saying she’d call me that evening after a move-in she had - she never called. If somehow she did try me, she left no message. I believe other people have probably had great experiences at this unit. I did not. And what is completely unacceptable is agreeing to discuss with a client, then not following through. They refunded $68 on a $468 bill. I did not stay there more than 30 min