There were 5 women in our stay for a girls weekend to a concert. The pictures online are much better than in person. I di advise Mike that I owned a cleaning business in OC MD, hoping there would be nice and clean with no issues.
The house doesn't seem to be in the greatest area. I wasn't familiar with DC, so I wasn't aware of the location. There is only street parking, which concerned me , as I drive a very large SUV.
Once arrived, all of us women looked around 1st before bringing anything in. That's when we found lot of uncleaned items and areas. So I started taking pictures of everything.
hair on toilets / in showers
shower curtain had pink mold
lot of black mold in bathrooms and window sills
floors / steps were not clean
food stuck to microwave door
food . grease all over the stop top
bugs on pantry floor
cob webs on walls & ceilings
nothing was moved and cleaned behind
something spilled on the down stairs bar
paint chips in window sill / which is most likely to be lead paint
canisters where sticky
pee stains on toilet seat
baseboards were caked with dust, dirt & hair
ceiling fans were caked with dust
shower mat was black with black mold
trash under beds, behind furniture, in magazine basket
We found almonds on the floor, in the middle of a room
There were hundreds of dead ants/knats along the basement wall
crumbs of all sorts in the couch cushions, a large stain on one couch
upstairs shower has ha lots of repairs , that were defiantly just a quick fix, which looks awful
After complaining about the the cleansiness, Mike told me he had a different cleaning company this time around. I did explain that most of the items missed have been missed many many many times before just not one clean. He did refund me $75 for the $175 cleaning fee. Which I was not ok with, but had no choice we had no where else to stay.
The 1st night there, we couldn't get hot water in upstairs shower. So after 15 mins we gave up. Once we contacted him, he said it takes a while and handle had to be a certain way.
Saturday morning, a girl was showering upstairs, when the kitchen ceiling was leaking. Water was coming done through the recess can fixtures in the ceiling and flooded the kitchen floor.
The owners locked closet was left unlocked so we used all thee towels to clean up the water. Once i contacted Mike, he said someone would be there soon to fix it, but until then don't use the shower. I asked about a washer / dryer to wash all of the dirty towels. He said there wasn't one. I told him the towels need to be washed cause we have none left for us to use.
go no response from him after that.
We got ready to leave. I did message him asking to let us know when someone would be arriving to fix the leak, so we could make sure we were descent.
I called him shortly after this cause the dead bolt lock wouldn't go back into the door so we could shut the door. No answer, left a message and sent a text. No response again. 20 mins later I said we fixed it.
I didn't hear nothing back all day. Later that evening I did ask what we needed to do before we left. The email said to put all dirty towels in the clothes basket in master bedroom which we never found.
We stripped all the beds. folded blankets, put back on the bed along with pillows, emptied all the trash cans. We left all the towels from the leak in the kitchen floor. a stacked of dirty linens on floor upstairs, downstairs bathroom.