My room was not comfortable because it was hot in there. After the first night I notified that front desk person and she stated that the AC was broken. I asked her if they were going to fix it because my room was hot. She then sarcastically told me “well everyone who has come to me about the AC has not complained it was hot, they say it’s too cold.” Not sure how that was going to solve the issue. She stated that the AC was out and that it most likely was not going to be fixed as it had been out prior to my arrival. Which is another issue, no where in the booking did it ever say this was an issue. Secondly I asked for an extra pillow after the first and second night and was told that they would bring it. Never happened. The staff often was not overwhelmed in that they had enough time to sit and do what looked like school work, or were sleeping on the couches in the lobby. A few towels had stains on them and the room is pretty tiny.