Kathy was amazing! We only had a one night stay because we were taking the Amtrak up from Cville so we could make our flights at BWI the next morning, and she was so communicative and understanding of our very late check in after our train was delayed, and even met us at the door to let us in and helped us with our bags. The place itself was so well-stocked and homey, and I definitely would recommend it and Kathy to anyone.