This was a terrible experience. I traveled from New York and arrived with no instructions to check in outside of “lockbox.” Communication was decent until I booked. I made several attempts to reach out with no success. I traveled alone and was outside with air bnb for 3 hours in the cold, with my dogs in an unknown neighborhood. I ultimately had to pay $800 for an unexpected hotel stay. This was my first & last air bnb experience. I am utterly dissatisfied. I have yet to hear back from my host.