Mark was very excellent with communication. I rarely glance at my phone so it was on my end that I wasn't responsive. He allowed us to drop off our items and get ready earlier than anticipated. The room was clean, tidy and an amazing balcony. The rooftop terrace is lovely. The spiral staircase is solid and sturdy but narrow and can be a little scary in the rain. Overall, a wonderful experience for my short girls trip to see the sights.