My husband and I made a book with Julie and Jason on July 18 to July 20. Basement suit. I’m Washington. The laundry was inside the basement. The door had code for enter. We were treated UNACCEPTABLE. We were tourist. We want to enjoy our stay. Mr. Jason tried to kick me out of the house in 3 differents times. IF you are WELCOME to CANCEL YOUR BOOKING, subject to our CANCELLATION POLiCY. We are tourist. Don’t have family in Washington. I will explain: My check in was supposed to be at 3.00 pm. We informed Mrs Julie .., we will be getting there at 3.20 pm. She said me there are a conflict in the laundry. Is not the true. They don’t live here. He rented the first and second floor and using the laundry. Our vacation were only 2 days. We decided to go at 6.10 pm Mr Jason said me you can not enter becdd as use my rental room was not clean. You need to wait the person to clean. He arrive 7.00 pm he cleaned only in 20 minutes we entered the Airbnb 7.20 pm we were really tired for our air flight in the midnight. The cleaning people started to wash a lot towels late at night. He got out. I sent message Mr Jason.said me turn off. This basement is connected with stairway to the 1 st floor . The door was laminated with weak material and it didn’t ENSURE US SAFETY. Mrs Julie enter for this place more at least 10.00 pm to take out 2 bigger briefcases with other person. She did not said me nothing. Suddenly they go down the stairs. We talk with her . We like a place private and security. But the other day. We left to tour around to Washington. We have inconvenient with the parking of the car. The place was not secure for us. When we came back . THEY CAME INTO THE PLACE. We were RENTING. That was supposed to be private space for us and instead they INVADED OUR PRIVACY and were using their laundry machines that were locates in our room. This is very DISRESPECTFUL .