Sara called me at 10 PM on on the evening before our trip to say we might not be able to stay in the unit due to an unspecified issue. She said she’d call me at 10 am the next day to let me know. She called after 11 am and said she got us a hotel and we couldn’t stay in the unit. We were promised her until which is listed as spacious enough to sleep up to 8 (we had 5 in our group) and we got a hotel room that barely slept 4. It was a massive inconvenience and Sara was EXTREMELY disrespectful in her messages to me when I requested a partial refund. I don’t recommend staying with a host that can treat someone so poorly. Things happen, but how you handle them is what counts and Sara has been rude and combative. I recommend trying to find a unit elsewhere with a host that treats people with respect and holds themselves accountable so you don’t have to experience the same thing we did. It’s really stressful to have your Airbnb cancelled the same hour essentially you were meant to check in and then the host be hostile and argumentative when you request reimbursement.