I booked a stay and told Dan in advance I was looking for a place that would be a comfortable amount of space for three people and a service dog. At first Dan was really nice and responsive. But when I checked in to the place I realized there wasn’t a living room, there weren’t any utensils, just cookware and serving utensils and the place was certainly too small for three people. I was also cut and was bleeding on a chair in the kitchen that had a screw exposed
He was nice enough to not charge me a fee for my dog but not being able to stay there, I checked out the same day I checked in — within 20 minutes. I asked for a refund and he told me to contact Airbnb.
I contacted Airbnb for the refund and told them about the cut. They asked me to file and insurance claim. I told them I was just looking for a refund — even partial. Dan told me that he would be working with Airbnb to see what he could do. But he eventually stopped responding altogether.
Despite his cancellation policy of half the stay, minus cleaning and the first night… I got no refund for three nights that I did not stay in this place.
Dan himself seemed nice enough and the place would be nice for maybe a one night stay or two people who don’t plan to stay in. But if your plans are to stay in, like you would in a pandemic, this isn’t a comfortable stay.
I would like my money back.