Annie was responsive and kind. Her place was great for the 4 of us and she kept everything stocked up. I do want to make clear that this unit is the basement of a full home and the upstairs is also apparently rented out. Simply because the home is old, there is absolutely no sound insulation between upstairs and downstairs. We heard everything from spoken conversations to footsteps until past midnight every night. If you’re a light sleeper, take that into consideration.