Went to check in and told our room was given away, despite calling multiple times to tell them our flight was late and delayed. We were told our room would be saved and a note was put on our reservation. We were offered no help finding a place for the first night and wandered DC at 4 am to find an open room. They offered no payment for this and have no responded to any request for refunds thus far. Avoid if you will be in late.