Initially Jay was very responsive. He told us we could check in earlier than 4 so we headed there to be slightly early; then at 238 Jay messaged asking if we could be there after 5 so they could finish cleaning. We said not a problem if we could park. He agreed.
Parking...good luck. We asked if our car could fit and he said we could park between or in the gated area. We have a dodge charger and tried for over 20 mins and it wasn't happening. There is a huge beam for the bridge that blocks the parking spot. But that's ok. We parked the best we could, sighed and went walking to go to dinner and to a groc store.
We arrived back to the townhome a little before 8pm. When we got in we went straight in with some groceries to go look at the house. The pictures are not an actual representation, however, that's OK to. The view was beautiful. The absolute deal breaker....the AC didn't work. As we were walking the house we noticed it was warm. We contacted Jay immediately. He asked for a Pic. We sent right away and he asked one more question them went silent. Nothing no responses back to several messages.
We contacted air bnb cust service. They offered to put us up in a few options; 2 of which were properties for Jay as well. The customer service was very apologetic and ended up taking care of us. We ended up at a hotel at 11pm that night (of course the property was relisted as soon as they refunded us). Jay decided to finally message back several hrs later after we had already gotten to hotel.
Terrible customer service on Jay's part. Would not recommend...buyer beware.