The apartment itself was clean and in a nice location. Well stocked with all basics.
Booking from Sonder on Airnnnb is long and frustrating experience:
1. Once you book. Sonder makes you create an account on their system, download their app, put in all your information, including uploading ID and doing a facial verification. This defeats the purpose of being an Airbnb user in good standing because Sonder can still make it very difficult for you to check in if you have not completed their process to their satisfaction.
2. Sonder is breaking the Airbnb rules by keeping all communication outside of the Airbnb app and going through their own app for everything.
Other than the booking and check in experience, we really disliked having to use an 8-digit code at every door and elevator. You can’t even use the bathroom on the lobby if you don’t have the code handy. Frustrating at the start. It gets better on the second day once you’ve learned the code.
Again, the apartment itself is good. But I would prefer not to book a Sonder property again if I can help it.