Disappointing stay. My family (including 3 kids) booked Karl's house for 3 nights. Unfortunately there was a plumbing problem such that we never had hot water. Meaning no hot showers, kids could not bathe properly, and no washing machine or dishwasher to use. Karl is attentive and very responsive however continued to tell me that his 'team' was working to fix the problem. After more than a day of messaging with Karl we still had no time line or assurance that resolution was near so had to leave early (did not stay the third night). I requested a pro-rated refund given the inconvenience of no hot water; while Karl was incredibly responsive to start he ignored my request and waited so that I had to file a formal resolution with AirBnB. Frustrating situation; buyer beware. If you run into an issue, you may not get the result you desire.