My wife, daughter, and I had negative experiences from the very beginning, starting from the moment we opened the apartment door and had the stench of second-hand cigarettes, which triggered allergies, resulting in coughs, sneezing, and stuffy noses for my wife and daughter. That was just the start of a list of issues we encountered.
Throughout our stay we found the sofa cushion, bed comforters, and extra blankets had some gnarly stains, which made us question the general cleanliness of the place. We immediately brought these issues to Lissa’s (co-host) attention on the AirBnb messaging app, and she called a cleaner to come in the next day to address the issues. The cleaner came at 6pm the next day (3 hours later than Lissa told us). The cleaner only replaced the comforter, but didn’t address the cigarette smell, the stain on the sofa cushion, or bring more hand soap for the bathroom sink that I also asked for. Lissa told me to check the downstairs storage closet for extra supplies, which I was previously told the cleaner would bring to us… a minor inconvenience but communication breakdown on Lissa or the cleaner.
During our stay, we also found that the drains in the bathroom sink and shower were very slow, causing spent water to pool in the basins. The poor drainage was gross, and my daughter was reluctant to shower because of this… we used slippers/slides in the shower.
Other issues we found / suggestions to improve:
- some stains in living room rug
- lint catcher in laundry dryer was caked with many many loads of lint from prior guests (I‘d suggest this be cleaned by the cleaners after each stay)
- dead house plants (replace with live plants or else dispose of dead ones)
- suggest to add a wardrobe mirror somewhere (bedroom or front door) for convenience
For all these issues, I feel the offered $65 refund (cleaning fee) and Lissa’s apologies fell short of making this a positive or neutral experience. Therefore, I cannot recommend staying at this AirBnb.