The response time to questions we had was literally less than a minute, which was nice. Also, be sure to read the instructions sent by the owner thoroughly. All the details for entry to the property are included and if you gloss over them like I did you will miss important steps and have to test Mark's response time.
As far as the property itself, it was clean, convenient and perfect for what we needed. We had 2 adults and one child and were very comfortable.
Be sure to check out North Italia down the street, it was the only place we went to more than once.