We were very let down with the English basement apartment. The basement appears to have flooded recently. The baseboards were moldy, the floors were spongy, and the floors vents covered in mildew. The undercounter puck light was also not working, and the patio covered in broken furniture. The door to the utility room was also removed from its hinges. Lastly, there were mice, though Alison's husband was responsive in placing a trap at our bequest and hung the utility room doors.
We asked after the first evening of a five-night stay if we could be issued a refund in order to stay elsewhere, no harm no foul. However, this request was refused, and after a full day of negotiations and our second night there (which would be deducted from the refund), given the small amount they agreed to refund initially, we made the decision to remain.