I am extremely disappointed with my experience here. Check in was very difficult, I was never emaild directions to check in. My first night Inheard noises, squealing and scratching, in the AC unit. It was an animal, which was alconfirmed by your staff. When I called at 2 a.m. I was told that no one could come until 9 a.m. and I could not change my room. So had to stay in the room, with an animal scratching and squealing all night, and at 2am there were no alternatives. This was HORRIFYING! I did not sleep and had to be at a meeting at 8am. My room was eventually changed. I was only offered a $150 refund for my experience, which does not suffice for what I had to go through.