HORRIBLE, NIGHTMARE, AND WAS LEFT PHYSICALLY & EMOTIONALLY EXHAUSTED!
Hosts claimed the common room as part of "sleeping arrangement" section where the radiator would produce loud bangs that left us with 2 sleepless nights. Please find this youtube video for reference here: https://www.youtube.com/watch?v=nVnHD6fPeVI&feature=youtu.be -- the banging would start 2 AM and last until noon, would go off every 5 minutes and last for 1 minute and 30 seconds. Radiator was leaking and April gaslit us saying we weren't used to radiators and that it was simple steam noises. With no sleep for two nights, we left this place running.
Further issues/things to consider: 1-3 hour response rate with hosts flat out ignoring messages, towels smelled of chlorine, thin toilet paper, we found a roach (we have a photo), dirty dishes in dish washer, and spent the first night without wifi for over an hour -- I had to leave apartment to bottom floor and unplug modem twice.
Hosts refused full refund and didn't seemed bothered about our troubles. April relied on Airbnb policy language to communicate and could care less about her guests' grievances.
For context, I stayed at this listing with my mother and sister, who I haven't seen in over a year. For them to have two sleepless nights and endure this terrible, terrible Airbnb left us emotionally and physically exhausted. I have been to Airbnbs all over the world, from the most rural mountainside to the most urban noisy stays, and I have NEVER experienced a stay so terrible. I would not wish a single night, let alone five (the total nights we paid for), on my worst enemy -- in addition to have to be in contact with both April and John.