Katie and Shelby are really nice and communicate quickly for any questions. They definitely do their best to work with you and whatever you need. There's also a lot of amenities in the airbnb like games, movies, and tons of extra blankets. The apartment is also conveniently located. We opted to take a lyft to the metro but there is the option of taking a bus nearby. The street doesn't have a lot of traffic, which is nice for D.C., so finding parking is pretty easy.