check in and out went smoothly and quickly. they were able to store my bag until check in and notified me as soon as the unit was available for check it. friendly and helpful staff. ice machine available in basement. the washer and dryer is not in the unit- it is located in the basement and is not free ($2.50 per wash and dry). for a 10 story building, there are only 2 washers and 2 dryers (but one of the dryers was out of service)- but i had no problems whenever i went to use the machines. the washers and dryer worked well. very convenient location. we had a great stay.