This apartment is beautiful, it has super high ceilings, very comfortable bed and pillows, amazing shower, and overall very clean. Its also in the perfect location and has several restaurant within walking distance. Georgetown is literally around the corner.
Unfortunately, the heat had gone out and it was FREEZING. We spent our first night trying to fix the heat by resetting the furnace (which was unreachable, we had to use a bar stool and practically stretch our body). Mark responded to texts via the airbnb app, and responded in a very timely fashion. However, his overall communication with us and how he handled the heat situation was unprofessional. For example, he did not come by and check the heat after he said he would, he finally stopped by and dropped off space heaters outside the door while he knew we were in the apartment and literally RAN away without speaking to us. All this could have been avoided with better communication, for example, coming into the apartment and speaking to me face to face and giving me proper instruction on the space heaters.
The space heaters he provided worked well and were able to heat up the apartment. Mark ended up refunding us for a whole night stay which was appreciated.