We ended up arriving later than expected to the apartment, and we were running around the city all week, so we unfortunately never got to meet Hana in person, but she left very detailed instructions on how to enter the downstairs unit and where we could park. She checked in on us and our stay almost every day via email/text to make sure we didn't need anything or had any questions. There was OJ and bagels for us in the fridge along with coffee for the mornings and the bathroom was fully stocked with fresh linens- all was much appreciated! The apartment was the perfect size for the two of us and exactly what we needed it to be for the week.