Pro tip: make sure you read the manual! Upon arrival (after driving 5+ hours from NYC), I didn't remember the lockbox code, and couldn't find it in the manual in my phone. My girlfriend and I caught some flak from Tommy and Tony for not being able to let ourselves in - they quickly realized that I didn't read the manual and I felt a bit shamed for not doing so. :(
Despite this initial confusion and good-spirited banter, we laughed it off and felt extremely welcome in their home. The first night, we couldn't figure out how to work the a/c in the room, and it became very hot. We realized that the remote was not where it was described. When we asked Tommy for it the next day, it was placed in our room before we returned to the house, and they put the a/c on for us to cool it off upon our arrival. Don't be afraid to ask if something is not as described.
The room was comfortable and spotlessly clean. The shampoo, body wash, and towels provided were a really nice touch, as we both forgot all of the above.
Tommy and Tony were around, and asked about how our day was, as well as offered suggestions for things to do in the area, but were not intrusive in any way. In fact, Tommy was quite courteous and asked us if he could enter our room (even though it is technically his) and hang pictures while we were out. When we politely asked if he could wait until later that evening, he respected our wishes, and then later we had the pleasure of returning to nice new decorations in the suite. This was a small gesture, but went a long way - it showed that they respected our privacy, which was a concern of ours going into a shared home airbnb situation. They were also extremely responsive via text and the airbnb app. Tommy and Tony were professional and courteous at nearly every turn, and we would be glad to stay with them again.