I arrived with my mother and late the first night my mom had a mouse crawl by her. The following day we realized the internet and cable was not working, two stove top burners not lighting and the light to the stove. It took 4 days to get the internet back up and 6 days to get the cable working.
It took 6 days for the exterminator to come out once I reported the issue which was the day after my arrival. I spoke to someone on the number listed on his Airbnb rental who claimed they weren’t the Host and I would get a call back. I never did. I then emailed the Host a day and a half later to address these matters.
After the exterminator came, 4 days later another mouse crawled by while we were in the living room watching TV at night. I had to move the traps and place them all around that area.
I asked the Host that I wanted a refund as this was unacceptable that he rented a property in this state. At first , he said he understood and that we had gone above and beyond to help him out and he would look at some numbers and get back to us. He thanked us for our time and patience dealing with these issues.
He never replied and didn’t refund us a penny. I sent him 3 more messages and no reply. He gladly took my money and rented a place that was far from rentable. I would think twice about staying here. It was an awful experience. The only positive thing was the location.