Escale is very responsive via text and generally replies within minutes. The house is impeccably clean and I see him come around once a week to clean the common area by vacuuming, sweeping, mopping, and wiping different surfaces and floors. The bathroom is also very clean and tidy, as he uses a variety of cleaning products and fresh-smelling products. The house is very cozy and free of smell. The central heating is kept at 66F at all times during winter in DC. I'm used higher temperatures, and the host was very accommodating and provided a space heater for me to plug in my room. He is very friendly and checks in regularly to see if I needed anything. When he learned that the heating system of the house malfunctioned and could not provide warm water or central heating, he immediately and proactively drove for 4 hours from a ski resort during MLK weekend to fix it. If that does not show how responsible he is as a super host, I don't know what does. The neighborhood is safe & quiet.