Alex is first and foremost a stellar communicator. They helped guide me to the unit, the ins & outs of the neighborhood and navigating public transit with very clear and understandable information. Automatically I knew my time in DC would be a success. The unit itself is lovely and spotless. The kitchen is so well equipped—I made breakfast each morning and never felt I was missing a thing. The washer/dryer was also a huge bonus and easy to use. For me, the city bikes located nearby outside were amazing. 15 minute ride to all the museums/hill/mall for dirt cheap! And a known home base for a return at the end of the day. I do not have a single thing I would change about my time in DC staying here. I look forward to my next visit!