Dear Patrick and Rob:
Hospitality is a tough service to provide if one wants to do it very well. You excel in this. And that shows in the amenities and comforts you have provided in your Columbia Heights guest apt.
Lots of care and thoughtful attention have gone into making sure guests enjoy a very functional and aesthetically decorated suite.
The cozy bedroom with firm mattress and comfortable pillows, comforter and linen, the air coolers (three of them), very well equipped kitchen (pretty much all pots & pans and appliances one can think of are available), convenient and neat bathroom and so many other extras like Keurig coffee machine, included Smart TV options - all these speak high of your attention to details and eagerness to make sure the guests' experience is memorable.
You not only communicated well and often enough with us, you even allowed us to stay a few hours beyond the 11 AM checkout time due to our flight cancellation. My wife and I much appreciate this care and support.
Thank you so much for making our stay wonderful, memorable and thoroughly enjoyable.