We had a very hard time getting into the room as it was locked from the inside. Getting a hold of someone to help took a while but once we did the team on the ground was awesome. It took us almost 2 hours to get into the room (they had to break the door down and replace the lock) and settled but once we did it was great. The room was clean and spacious. Lots of downtown noise and noise between the rooms but to be expected in a city hotel.