Nazgol was very responsive to our requests and welcoming in her e-mails. It was easy to "check in" on our own with the instructions provided and we found the studio even more attractive than we expected - very tastefully decorated with high quality furnishings and finishes, small but efficiently laid out. The sofa bed had an excellent mattress for sleeping and the kitchenette was great for our breakfasts. The entrance is away from the street on a quiet alley and the neighborhood is nice with the exciting 14th street corridor nearby, with good restaurants, cafes, an oyster bar, a Trader Joe's, bookstores, etc. We could hear through the walls the sounds of the family living in the rest of the house, but it was never objectionable. I highly recommend this studio.