Full disclosure--we never had the opportunity to stay with Nicole, but felt compelled to leave a review because she was absolutely incredible helping us navigate an unforeseen situation around our stay. There had been an issue with the shower that occurred the day of our planned arrival and she was uncertain if this would be resolved immediately. She fully refunded our reservation immediately and handled coordination with Airbnb such that it was processed in a timely manner. We greatly appreciated her proactiveness, responsiveness, and timeliness. Thanks, Nicole!