Staying at the Haven was unfortunately a bad experience for us – our first in several years of using Airbnbs which have all been excellent until now. It was a basement smelling very strongly of damp despite no less than three machines (humidifier, air con and fan) all working away at full blast presumably to stop it. The kitchen counter surface hadn’t been cleaned and was very dirty, the blinds to the small windows were covered in a layer of grime, the icebox in the fridge was jammed up with ice with no door, and the ancient air conditioner engine was so absurdly loud we had to turn it off to be able to sleep through a hot night. We lasted one night before we had to find and pay for a guest house for the rest of our six day stay in the area. Lastly the entrance to this basement was on a different street to the address we had been given so it took us almost half an hour to find it when we arrived late at night. To be fair the host did respond very quickly to our messages asking for help to find her basement at the time even though it was very late. However, we have asked for some of our money back as we feel this accommodation didn’t live up to its description and have since had no reply at all from the host. We have now referred this to Airbnb for resolution. It was quite cheap compared to some Airbnbs so we didn't expect luxury but we could not accept what we found.