CONS:
- app is TERRIBLE and not intuitive. Couldn't get my second guest on the reservation so she had no way to lock or unlock the door for our entire stay. Contacted customer service 3 times, never got a response.
- Got to hotel at 6pm and the smoke alarm battery was going off in the room literally every 30 seconds. Called customer service to have it fixed where her response was literally "Maintenance goes home at 5...." and then silence. No sort of service, resolution, or problem solving. Told me that they probably didn't fix it because it started AFTER housekeeping left (which was a lie because someone had removed the dead battery and left it by the TV). Called back 2 different times before giving up and just finding a drugstore, buying a battery, getting up on a rickety chair, and changing it myself. NOT what you want after a day of travel + $1k+ hotel
- Also messaged the host via AirBnb re: smoke alarm going off. Never got a reply
- My second guest arrived after 8pm and simply couldn't access the garage OR customer service. Everything was locked and no one was working. Literally there's no one to help with ANYTHING after 8pm.
- You can't register on their app until 11am day of your reservation. So if you're traveling, good luck getting everything set up using whatever signal you have while you leave the airport/in your cab.
- Again: we followed all the instructions but could never get the second guest registered on the app. She literally needed to take my phone with her to do anything outside of the hotel.
PROS:
- Good location.
In short: this is a convenient location but you better be tech savvy and hope and pray that you don't need ANY sort of assistance during your trip because you'll be SOL and/or met with total apathy.