Shia is very responsive in her communications. This review is from a personal preference. The home is beautifully decorated and accurate as listed. Very clean and very well maintained. The beds were very comfortable. The master has a picture frame tv which was really nice. This is a smart home. You can talk to the google doc to request a change in the AC or lights to be turned down or off. There is a motion light in the bathroom should you need to get up in the middle of the night. All bathrooms were very clean and modern in taste. (frameless shower in master) The towels are nice, there is ample closet space for hanging your clothes. washer/dryer incld. Soap, body wash, etc nice touch. The location was not as convenient as we would have liked. While there was a Nespresso machine we did not see a coffee maker if there was one. Overall, very nice and very clean and comfortable airbnb. One of the best we've stayed.