The location of this apartment was terrific, especially for us, since we were planning on seeing a show at the National Theater. So many iconic sites are nearby. The apartment itself was a bit sterile but did the job. Our kids joined us, so they had the sofa bed. Very uncomfortable, sadly. Given the fact that we were going to be in the unit for four nights with four people the amenities were inadequate. We had to request toilet paper and blankets. Because there is no one on site to handle the amenities we had to wait until the day after we checked in to get more to and adequate blankets. Our kids slept in their clothes!
In addition, check in went poorly. The challenge for us was that the unit had yet to be cleaned when we were allowed to check in at 4 pm. Rather than hang around while the cleaners cleaned the unit we went out and had dinner elsewhere. We had left food items in the fridge. When we returned the food items were all gone; no doubt the cleaners thought they had been left by the previous visitors. All of this could have been avoided had the unit been cleaned in a timely fashion. This meant that we had to grab an Uber and head out shopping after dinner. The cost of the Uber plus the groceries was around $50. I mentioned this to customer service and have heard nothing. This kind of communication/response to issues is not optimal and is unlike other rental experiences we have had through AirBnB.