This unit was cute, clean, and the location is wonderful. While Douglas responds quickly to messages, resolution to issues come at the timing of his "management team" which he defers to during most interactions. We spent three nights without air conditioning in June - including 48 hours of promises they would respond quickly before they made an initial visit to schedule a repair. We clearly communicated the issues including sending videos to Douglas but we ended up being the ones *during our vacation* explaining the issues on site to the repairmen. Douglas never gave direct answers from the "management team" about the repair timing or plan for resolution. Our requests for a fan or the portable a/c unit Douglas offered went unfulfilled. So the place is clean, cute decorating, centrally located, priced similarly to other places nearby, but if you have any issue do not expect quick resolution. Additionally some of safety equipment on the listing are not present and the mention in the listing of the "Security camera in the alleyway to deter loitering" refers to people sleeping outside, below one of the unit's windows.