Ann is one of the best hosts I have experienced in the world. She is a wonderful person to talk with and knows so much about her neighborhood and the city. She communicated with us easily and was quick to respond. The tv wasn’t working and she was downstairs helping us within minutes and even called the cable company to help fix it which was more than what I expected someone to do for us. Everything was clean and organized and we had a wonderful time in the space and around the neighborhood. My only comment is if you are a light sleeper be warned that the bed is next to the furnace I believe, which will go on and off throughout the night, but it was no trouble to us!