We had multiple issues with Bluebird Suites during our stay that avoidably created risk for our family member and impacted our vacation. This listing misrepresents the apartment they provide. Further, Bluebird Suites does not communicate with tenants. All requests are handled by a central call center that promises to respond, but actual communications are delayed and do not address actual issues raised. In our case, we explicitly relied on promises made in their listing and in pre-reservation communication that were untrue and which created a safety issue for our at-risk child. We were not able to contact anyone with Bluebird Suites to address the issue (their posting indicates 24/7 assistance and local contact/help). Bluebird Suites was not responsive to any of our issues. Their 24-hour contact number only took our information and committed to having someone call us the next day. No one called us, and they only responded via email reflecting our issues as features (not issues). We asked them for the apartment they committed to us, but they repeatedly ignored the content of our communications, and every response from them was delayed a day. In effect, they "slow-walked" responding to us with nothing despite our raised issue concerned our at-risk member.
Also, we had booked for 3 people. No blankets or comforter were provided for the 3rd person. They left us 2 nights without the bed covers resulting in cold and poor sleep for 3rd family member. No rush when they got back to us on Day 2 - said it would be another day before they got it to us (and came into apt. while we were away.)
Other items in their listing were not provided and the hairdryer was broken.