This would have been a higher rating except for one incident. First, the good. The apartment was clean and cozy, with a fully stocked kitchen in way of pots and pans and utensils. The bed was comfortable enough. The bathroom was tiny but functional. Perfectly fine for a couple to stay a few nights. The walls were very thin and the upstairs neighbor could be heard at most hours. The neighborhood was not great and there was not a great way to get into the city besides Uber, which ended up costing a considerable amount. It was not a place we would have been safe walking to at night. On the second night of our stay, when we were trying to get into the apartment around 9 pm, the battery to the keypad lock on the front door died and we were not able to get in to the apartment. The host did not respond for over an hour, at which point we had gone back in to the city to find somewhere warm to stay for a bit. The number listed on the contact page called a corporation in Las Vegas that had no means of contacting the host. I ended up calling Airbnb support and they also reached out to the host. Eventually someone did respond and they ended up sending a locksmith to the apartment. No one had a key to the door, so he had to drill through the locks. We were able to get in that night, which was the only redeeming aspect. For the rest of the stay, the door to the apartment building had to stay unlocked as no one had the new key either. It seems strange to me that the host did not have a key to the main building and that it took so long to respond. Overall, not a great experience but hopefully one that no one else will experience. The apartment itself was fine but the distance from the city wasn't worth the minor savings and the lack of ability to contact the host was incredibly frustrating.