There were a number of issues during our stay (which is reasonable to expect) however our ability to deal with them was incredibly difficult. We needed to have a direct connection with the on-site staff to address (which ultimately happened on a chance ride on the elevator). The texting with your team is horrible (impatient, not helpful, inability to really explain issues, etc.). Overall even though the facility was older, just having someone on-site to share that information, the space heater availability (which we were never informed of) or simply replacing the batteries and resetting the TV remote, all would have been easy to address but never were. Overall a pretty good location and good deal but be careful of the ability to get real answers or resolutions mid-trip.