The row house is adorable. It's in a quaint neighborhood, good location, walking distance to the mall. We had no refridgerator and no TV, no antenna, no cable, nada for the duration of the stay. Was fortunate that there was a mini store across the street, to buy ice to keep food safe. We walked 7 blocks to get food at Trader Joe's every day just to eat. I will give credit, that we had a reply daily with the issue. But still, fix the problem, don't just apologize daily.