The house is almost a described, minus the improperly working Keurig coffee machine, lack of heat, and dirty dishes left behind in the dishwasher. We attempted to address these concerns (particularly the lack of heat) with Karl, but did not get any feedback the entire evening. In fact, I never got a human contact other than what feels like form responses (and multiple people who appear to be managing the home). When I did get a human on the phone, we had already left the house - and the gentlemen on the phone seemed to imply our messages and complaints were inconveniencing him.