Over all the apartment was fine. It was clean, Location a great, neighborhood was safe. My issue was communication with Sara upon arrival. My friend landed a couple hours ahead of the group so she was arriving to the apartment alone, keep in mind i communicated this to Sarah 2 days prior, I asked her if it was ok that we check in a couple hours early since my friend was coming alone on a different flight, Sarah said that it was no problem. When my friend got to the apartment the key was not where the instructions said. She had Sarah's ph# an called over and ove and over again, sent text msgs with no reply for over 2 hours. Finally sarah called back with a million excuses "my kids hid my phone" "I'm on vacation" "the cleaning ppl put it in the wrong spot" when all we needed to hear was "I was wrong and im deeply sorry, how do we fix this?" she actually had the nerve to say "I normally charge $100 for people to check in early, but I waived that" mind you, she never mentioned that when we spoke and we would have GLADLY paid $100 vs. having my friend stand ouside sweating in the August heat for hours alone in a city she had never been in before. The key ended up being in a lock box, a lock box that was mentioned nowhere in the instructions with no code.