There was incorrect information in the check-in instructions (code for the lock box had changed, but they did not share that in the check-in instructions). Additionally, Sojourn staff were confused about property at check-in and didn’t even know that there was a lockbox. They kept insisting that there was an automatic door code, which was only applicable for the external door to get in the property.
Although I properly disclosed that I would have my cat with me — I even described the cat in a separate AirBnb message,—they did not charge me the $75 pet fee until after my stay. The fee was not charged at initial payment and the was hidden in the “additional information” section. The cat left almost no trace — I picked up more than most would. But, Sojourn asked me to pay the fee the night I left. I’m still waiting on instructions as how to pay after I’ve settled the bill.
Also, be aware that there is construction happening on the sidewalks and stairs outside the property. As a result, there are a dozen or more rats just outside the front door and window of the unit. One of my door dashers had one run in front of her and wouldn’t deliver the food unless I came to the street and got it. I have pictures . . .
It’s really too bad because the property is beautiful and in a great location. I’ve used AirBnB many times and this is the first negative review I’ve left. I could have even looked over the rats, but the property managers and the post-stay pet fee pushed me too far. I hope they get these items addressed because it’s a great property.