The staff/host is very kind, helpful, and responsive. The location is fabulous—easy access to the Metra stop and the area has great restaurants, grocery stores, and Zoce cream shops all a short walk away.
Might have been a fluke, but we had consistent problems with the air conditioning units, which made our stay uncomfortable. The pull out sofa bed is very small and uncomfortable. Kitchen supplies were lacking (no ice tray, no cutting board, no cooking pan for oven).