Unfortunately, our room was not available at check-in. Check-in was supposed to be at 4, and we arrived after 4:30 to someone cleaning our room. We were in a hurry and were late to our pre-existing appointments. The room ended up not being cleaned all the way (the coffee maker was still full, the shower was dirty, etc.) The other unfortunate part was that the building was already set to "summer" temperatures and therefore there was no heating available. It is mentioned in the Sonder app that there is only heating available in the winter and only cooling available in the summer. However, during a cold spring visit, the room temperature never got above 62* and was unbearably cold during our stay. Those were the biggest pain points and made the stay very uncomfortable.