I booked a stay in Dan’s place due to the positive reviews. However, it was not as expected. We arrived in Washington in the evening and as we walked to Dan’s place, met some drunken individuals on the streets. As we entered the tiny apartment, there were a lot of noises outside and most are of drunken groups talking and laughing very loudly. Police sirens were on every 5 minutes. We have never experienced this in more than 10 years of traveling regularly (in developing and developed countries) and made us feel unsafe. Moreover, the baby bed we agreed on was not available when we arrived. Our baby almost did not have a place to sleep in for the night. Luckily, my husband found an air mattress in one of the cabinets and slept on it. What was worse was when I tried to call Dan, I got forwarded to a company handling his apartment. This is, I believe, unacceptable in the Airbnb context. What sets Airbnb apart is the personal contact and treatment. We did not get this. The lady on the phone even said that they would call me back within 48 hours for my request! Dan was communicative only via the app but with issues like this, I would have expected to reach someone who could have helped me through the issues over the phone. Another guy, Zac, from Great Dwellings (the company handling the apartment) did call me back but only to say that it is a ‘hip’ neighbourhood and that other listings would be much more expensive. Due to its size (everything was very, very cramped), this place is not good for families with little children. Although I am fully aware that Dan cannot control what happens outside of his listing, he should be fully aware that the place is not made for little kids and should have delivered what he promised. Airbnb should not, in any way, allow impersonal treatment like this. If you’re going to Washington DC, better to choose listings in Capitol Hill which are not a lot more expensive.