Kristen went above and beyond for us! we really appreciate that she took the time to give us recommendations for places to visit, gave us an approximation of how far attractions are, and she was always very responsive regardless of the time. She was very helpful with helping us register our rental car and super resourceful! she made sure we knew where to park and to get a visitor pass to avoid any tickets. She even printed the pass for us! sometimes, we could hear hee little ones running on the floor above us, but it was not to the point of being disturbing at any moment. she provided all the essentials - fridge, clean sheets, clean towels, instant coffee, shampoo, etc. overall, we were highly satisfied!