Lisa-Marie was quick to respond and always helpful. I loved the linens, very nice quality and so soft. As the instructions read, I didn’t bother with the thermostat. The bedroom gets pretty warm in the night, even for me (I get cold easily). I didn’t get that much use of the kitchen so I can’t say much about that but there’s a good amount of kitchenware for a lengthy stay, if you feel like cooking. Cute, cute, cute little backyard area. Walking distance to Georgetown University was 15 minutes. Loved the stay and would go back! The price seemed very reasonable considering the proximity to Georgetown Uni.