Upon entering the home at check in I immediately noticed the pictures that were posted online where not reflective of the current condition of the home. This was very disappointing and our group of 6 guests identified a number of problems at check in, we attempted to reach the host by phone and messaging and we did not get response until 4 days after arrival. The host was not responsive to our many requests of major issues in the house. The following issues occurred during our stay:
-Major hole in the entry landing, which was covered by a torn and worn mat. It was a safety issue and one of the guests tripped into the hole.
-Nasty, heavily soiled stains on all dining room chairs and living room couch.
-Completely worn finish on dining room table which gave the appearance of not being clean.
- Nasty blood stained white comforter.
- Completely torn living room couch cover, which was also used as a bed for guest.
- Major damage to wood flooring (water damage, holes), overturned rugs which were a safety hazard. Unsafe rugs in upstairs hallway, curled up on both ends and guest tripped several times.
-Kitchen sink leaked for 5 days of our 6 day stay. Stove had a knob missing.
-Insufficient kitchen supplies and cracked dishes.
-Linen closet door jammed for a day and we were not able to access towels.
-Dryer door would not stay closed.
-Upstairs heating vents unable to close.
-Hazardous cleaning products were stored in same closet as heating system and hot water heater, which we had to immediately remove.
-Backyard overgrown and unkept, different from picture.
-Heavy traffic noise day and night.
This is my first experience using airbnb and was so looking forward to having a comfortable, clean home for my stay with my friends. Unfortunately all of these problems put a damper on the entire trip. The most disappointing part was the unresponsiveness of the host in making our stay enjoyable. At one point the host suggested we cancel our trip in the middle of our stay which would leave us homeless. This was completely inconsiderate of the impact it would have on all of us. I would not recommend this home to anyone!