Katherine and Shelby are awesome hosts! I'm a bit of a nervous traveler and this was my first BNB experience, but they were very patient and responsive to all my questions. Communicating with them was like communicating with an extremely helpful neighbor. They were very helpful in figuring out what to do with my luggage in the dead time between checkout and my train departure. This is a basement apartment with a fully stocked kitchen, full bath, separate bedroom, and futon style sofas. Internet was reliable and fast. Netflix, via Roku, was available. K cup style coffee maker and pods were ready to go. There were portable heaters for the front room and the bedroom, as well as heated blankets. I came into DC via Union Station. Walked from the station to a free H street streetcar and rode it to a stop about a 10-15 minute walk from their place. The D8 bus has stops closer to their place and boards/deboards near Union Station at the same location as the streecar. The bus fare is 2.00. Katherine and Shelby provided two Smart Trip cards, but as I said, you can use the streetcar to travel free between their place and Union Station. I used the Citymapper app and Katherine's instructions to find the BNB with no problem. It is a bedroom community, so it is very quiet in the evenings and at night. Entry into the basement apartment is separate from the upstairs area. The door is secured with a keyless lock system, to which I was provided the code a few days before arrival. There are some fluffy and friendly (and well fed!) neighborhood cats that will greet you outside each morning, which I thoroughly enjoyed. A basket of toiletries was provided. And, most importantly, they had a bottle of wine waiting for me! I didn't have any problems on my trip, but I feel Katherine and Shelby would have gone out of their way to help if that had been the case. I highly recommend their BNB and would definitely stay with them again.