Unfortunately due to a positive COVID test, we had to cancel the Saturday before our Monday reservation. We notified Mark & Lissa as soon as we received our test results and we did not hear back from either of the hosts until Monday (the day our reservation started). This made it difficult to get a refund as we could not request a FULL refund directly from the host. Airbnb defaults to the set refund policy and we were required to escalate the request for full refund from Airbnb support, which took a bit longer than I had wanted. I wish that the host would have responded more timely (on Saturday when we first notified them) so that our refund would have been processed sooner. Airbnb's support did refund us the full amount since we had all documentation that supported the positive test result which falls under their extenuating circumstances policy. Additionally, I did pay an extra $50 for early check-in and late check-out to the host via Venmo. It took some back and forth (and initially offered me only a refund of $30) but at the end, the host did refund me the full amount of $50, which I am grateful for. Airbnb considers my reservation "completed" so unfortunately, I had to rate all aspects of the stay (cleanliness, location, etc) despite not actually staying so that I can have the ability to leave a review for just my actual interaction with the host when it came to book/needing to cancel.