I rated this place 3 stars because the apartment was not too bad. But do not expect to get what is in the picture. It was told we may or may not be getting the apartment showed but when I asked several times which apartment I would be getting they did not answer.
As for communication this company is by far the worst. They have different people on the account, therefore I was told different information by 3 different people on how to fill out the verification form.
Checking in was also the worst. As we arrived we followed the instructions on how to check in, however the key to our apartment was no where to be found. Both the concierge and myself including my guests were beyond stressed for over an hour sitting in the lobby with all our bags trying to find the key with no communication back from Abode.
Finally after reaching Abode we spoke on the phone for over 30 minutes and the person over the phone had no idea what the inside of the building looked like or where they key locker was. Therefore they could not even give us clear concise directions. They even told us all they can do is read off of the same instructions that were given to me already. Finally someone from the leasing office was kind enough to check out the apartment & come to find out the apartment was no where near clean or ready which is why the key had not been turned in.
But come to find out the cleaning crew informed Abode 2 hrs before my arrival that my apartment would not be ready in time which Abode did not respond back until after an hour of my arrival. Then we were given a completely different apartment which was smaller than we booked but the cleaning crew said this smaller apartment is even bigger than the first apartment we were going to get. Therefore if that is the case where is the apartment that is displayed on airbnb ?
In return they gave me a 20% credit of the cleaning fee which I know does not affect them or the money I paid for accomplish and was about 25 dollars.
Also don’t even bother taking a long or hot shower the water head is detachable and you have to hold it w little to no pressure. By far the worst experience.
But i will give credit where it is due the apartment was a decent size and clean for the most part and the bathroom and apartment was beautiful.