The 3 star review is solely because they charged me $100 for a late check out of 90 minutes. I thought I booked my friend for 2 nights and it was one. They called me at 10 am demanding she get out which caught me by complete surprise so I scrambled to figure out what was going on, contact her (she was on a run not close to the house with her dog), and let her know she had to move. She went immediately to the house, didn’t shower after her run and grabbed everything and went to the marriott at 11:30 am. Their new guests were not checking in until 4 pm!!!! I have been a super host for many years and wouldn’t dare do this to someone. But this is a corporation renting properties not a DC resident so there’s your difference in customer service. I will never stay at or book any family/friends at one of their properties.