1 day after I booked my reservation I tried to change the date due to unforseen circumstances. The host was nonresponsive. I reached out to airbnb who had trouble locating the host directly with only messages to use another number where the customer service rep is generally unable to help. Checking in was stressful I waited in the lobby for almost an hr before the issue was resolved. At the terminationof my stay my request to change the dates were still pending!! The unit was fine but the hassle and lack of customer service overshadows the experience. Basically book with confidence if you dont expect your dates to change, dont care to ever communicate with the host and plan to check out promply at 11am on check out date. Except for a spot on the couch the unit was clean.