3 of us stayed in Shanna's place on April 13-16. If we could have known the inconvenience and injury which we had to suffer, we would never have booked her place. we requested for a refund of $200 and the case now is up to Airbnb to decide. Below is our unpleasant experience with Shanna's place:
The bathroom requires a fair bit of work. The shower glass panel was already unhinged when we arrived, balancing delicately on the bathtub and posing as a danger to occupants. It subsequently fell and shattered when we were walking past. Although Elliot (the manager) fixed it up and did a clean up soon after, my friend still got cut by the debris on the floor as the shattered glass was also in the bedroom. She had to spend money to take care of the cut ( it was 2 inches long and bled).
From the first night, we found the bathroom sink was leaking, but after we let the manager know about it, there was no intention to fix it during our stay, so we had to bear with the drenched floor for 3 days.
For a friendly reminder, we left a private message to Shanna about our unpleasant stay. She called us and apologized over the phone, but with no intention to compensate for the mess. She insisted she didn't know about the shattered glass, while we did post in Airbnb chat dialogue about it, so there was no reason for her to not know as claimed over the phone call.
Shanna insisted that the appointed manager Elliot should take full responsibility for all the inconvenience, while it is not our responsibility as paying customers to get involved in their miscommunication .
We agreed with the other reviews about the great location, but based on the condition of the house, It would be an overstatement to say it was a pleasant stay. We will give it a fair 3 star review and hopefully Shanna can improve the house quality.