I rented Dave’s Airbnb for 4 nights. I left my location to drive an hour to the place. You are supposed to press the buzzer code and Dave will buzz you up there is no self check-in. The check-in instructions read that Dave will give you the code to the apartment lock—very loosely goosey, “contact me for code.” I started contacting Dave at 5pm. No answer. By 8–I had to contact Airbnb administration who then, according to policy, made me wait another hour. Dave never responded. I had to scramble and find another place. I was frightened, stressed, upset, a truly horrific experience. The Airbnb administrator sent me listings in people’s basements—nothing close to the way this apt is listed. And then refused to call me back. I had to book a more expensive place. The Airbnb administration did not want to make up the difference for me having to book a more expensive place last minute. It was 11pm when I got to my next place. Fortunately Airbnb has better employees then the one I encountered originally. I called back and expressed how unfair it was that I had to pay $300 more and the new team gave me a credit and worked through the problem. People like Dave should not be allowed to host Airbnb’s. He is a super host. He never responded. This caused me incredible stress and made me lose an evening of work. Left me scrambling to make a work deadline with a horrific migraine to boot. My guess is Airbnb is allowing Dave to continue to host. His apartment is in a truly seedy neighborhood in DC.