Gennet was very welcoming upon arrival and helped me with my bags. The unit is in a great location near two metro stops and close to the U street area with lots of bars and restaurants. About halfway through my stay there was a very potent smell, potentially due to the very wet weather (It is a basement unit). I was unable to spend time in half the unit for a few days. Gennet was very responsive and had someone out to see it. The issue resolved itself in a few days.