Greg was very attentive and responded to all my questions and messages very quickly. When I had problems he also dealt with those speedily too, which was very good. The flat itself is well located, and easily accessible from a couple of different metro stops. It's well equipped, and it was useful to have access to the washing machine and to have various kitchen tools on hand when I needed them. The Wifi was excellent, and didn't seem to object to my streaming Netflix when I was there which was great.