Great communication, which is very important in case of emergencies or confusion. The house was very clean and neat, and had blankets and beds set up and ready. Downstairs neighbor was very kind and nice as well, even welcomed me the day I got there. Everything I needed to know was explained and very easy to figure out. We were given a free parking permit, which was very important in our stay, so it was a great help. I would 100% stay here again if I need a place to stay in D. C.