The owner wasn't great at communication. I booked the property several weeks ahead of time, and the owner sent me a message stating that I would get the smart lock code 3 days before arrival. I never received it, so when I landed in DC, I sent several more messages through the app indicating that I had no way to enter. No responses through the app, so I called the owner through the app. Thankfully he answered and was able to give me the entry code as I was standing outside of the house. The home was in overall good condition and about a 15-minute walk to the metro. When I did speak with the owner on the phone, he was very kind and courteous, so perhaps I caught him on an off day. Overall it was a good experience, but communication could be tightened up.