Jessica is more than a super host. Although I was unable to travel to DC due to unforeseen illness, and unable to recoup my fees because of I became ill 2 days prior to my reservation / check-in date, Jessica’s graciousness, kindness and genuine concern about my health and well being in my time of need created an unforgettable customer experience. She reached out to find out how I was doing from a very authentic place, and she shared health and wellness options with me, which meant more to me than recouping the fees, because the value of human connectedness is priceless. Suffice it to say that I look forward to staying in her home this upcoming September - and then again in November as I travel to DC on a monthly basis to attend school at Georgetown. I feel like I gained a new friend which transcends the business transaction. Highly recommend.