Check-in was at 4 pm. Drove almost 8 hours from Kentucky, didn’t arrive until 6:30 pm. Walked in a room that appeared clean until getting to the bedroom in which mattress was against the wall, bed frame broken, and dirty sheets were in a pile on couch. Went to front lobby to get help, had to call the company as they are NOT located on sight. At the same time the company called my phone and asked about the experience, told them what was going on, and it was a lot of being given the run around to get a new room. Had to email pictures in and everything. Took probably 2 or 3 hours to get a new room. They did give an extra 2 hours added to our check out time, but still after driving all day was frustrating to have to wait that long. Once in the new room, it was very nice and well worth the money and as pictured. Another thing there was no disclaimer of there not being any free parking, 40 dollars/day. Overall pretty pleased but be cautious!