After having an absolutely horrible experience with another host in DC (Elle) and spending 3 hrs on the phone with Airbnb to get that reservation cancelled, I booked with GLS for this unit. It was a bit late when we made the reservation (around 3pm) and when we went to check in at 4, the room was not ready and was told it wasn't going to be till 6pm. That was after I was let in by the nice lady at the front desk to find the cleaner there. I didn't hear anything from whoever the manager was; just got a random text from a number saying 6pm after several messages i sent on the airbnb app. The keys we were given did not include a key fob that would give us access to the other amenities of the building. The place itself - well, the bed frames were so unstable / loose that you can't even turn in the bed without the whole frame squeaking. The beds were extremely uncomfortable and only had a couple thin sheets on the bed - not even a comforter or blanket were available. When I asked if we could check out 2 hrs later (since we couldn't even check in till 6pm - not sure why the unit wasn't even ready if they're turning them over right after someone leaves at 11am) I was told no. Location is good but honestly, for the price, I was way better off in a hotel and would definitely avoid any GLS or management company ran airbnb. I run an airbnb myself and the customer service I have encounter here in DC is garbage. The quality hotel you could get for the same price as this airbnb makes it a terrible value.