My host was not prepared for our arrival - laundry not finished, bed not made, frying pan on stove not washed, tv not working, and most of all no one to let us into house (no lock box code was emailed as it was supposed to have been). I sat on front porch for 3 hours waiting for host to arrive. The house was lovely but had been billed as an entire 3 bedroom house. I only had the use of 2 bedrooms (third was locked). Shampoo was to have been left for us since we were flying in....it was not. Only 2 rolls of toilet paper were left for 3 people staying in a 2 bathroom house for 5 days. The host is new to airbnb and possibly not prepared for this yet. Other than all these problems, the house was everything I could have asked for - neighborhood and home itself were perfect and I would love to stay again if the kinks were fixed.