For what I needed, which was a crash pad to store my things and sleep while out exploring all day, this was a good spot for the price which is located in a nice, ungentrified (thank goodness!) neighborhood. Self check-in was very easy. Never met Brooke but she was very quick with responses. I briefly met Luis and he was pleasant. The entire space was tidy. The bedroom is a bit small but still enough room for what you need in. Comfy bed and strong AC. Bathroom was kept clean at all times. Two bus lines run right outside the door and only a ten minute walk to the nearest Metro station for those who aren't driving. Would definitely recommend.