Please note there is no concierge, so when we had trouble scanning into the building, we were stuck outside in the heat. Everything is automated and electronic here: they require you download an app, go through a lengthy process anytime we had a question and was required to chat/text with a representative. In the end, we called the customer service number (they ask airbnb to chat online only) - we were met with two incompetent customer service reps before hanging up and trying a third time to resolve our concerns. After an hour on the phone, (early check in was scheduled for 12:25pm and we couldn’t check in until 1:30pm because of the miscommunication and inept directions) we went to our room. At first, you’re in awe on how spacious the room is and personally, I was a fan of how the room looked. My guest went to go use the bathroom, and noticed the toilet paper holder was broken and off the wall. We went to the kitchenette to microwave our food, and were met with dirty plates/silverware. Frustrated, we wanted to lay down before starting our day, and we see blood stains on the comforter. The next day, my guest has bed bug bites!!!! The city streets are noisy and we were across an office building with (what felt like) sheer curtains.
Overall, I would not recommend the Sonder if you’re here for an extended period of time. Only if you’re staying for one night and everywhere else is booked.