We were not happy with this place because of lack of cleanliness, especially bedding with stains and it seemed that no one had care to clean it. Carpets and furniture were dirty. There were some personal clothing from someone inside closet as well as a laptop on a table. This does not allow any privacy. I called host and left message about this issue. He called back about an hour and a half later saying that he was sorry and that I could contact Airbnb and ask for a refund. This is already 9:30 PM on the check in date so I called customer service and I got a automated response saying that someone will get back to me within 24 hours. I decided to look for another place myself since I did not get a prompt response from Airbnb. I was able to find a hotel in Washington DC paying a lot more for a room and also parking space. When someone finally reached out to me from Airbnb, they only offered me to pay parking fee I had to pay and that is it. Anything extra I had to pay was on me. This is by far the worse experience ever since I joined Airbnb. To make matters even worse is the fact that Airbnb was not willing to compensate for all the extra charges I had to incurred looking for a last minute hotel. This is without taking into account all the stress and hassle I had to encounter finding a new place. I am especially concerned about hygiene and cleanliness of any place because my wife is a kidney transplant patient and she is prone to get any infection. Getting only $40 as compensation from Airbnb is not acceptable.