Though I never met nor spoke to Hai I am sure they are nice. Unfortunately the hotel room unit had several broken pieces of furniture. The hotel property, has seen better days and sadly had no common areas were open indoor or out. The advertised roof top bar/terrace was also “closed”. The front door is always locked which made me wonder about the “upscale” area. The unadvertised “on site” parking rate is $30. each time you leave. For one overnight stay I paid over $90. in parking. The hotel staff was very accommodating.