BEWARE: Privacy Violations, Windows not Opening and Inability to control thermostat.
We have been using AirBnB since they were a fledgling startup and never had the terrible experience we had with this host.
We walked into a fridgid cold apartment with non operational windows marked 'Historic. Cannot Open' and a thermostat that was locked behind a plexiglass container.
We asked the host a couple of times to raise the temperature and she did but the house was uncomfortable because we could not open windows. Next morning she offered us a full refund minus the cleaning fee and we moved to a different AirBnB. At which point she changed her mind, reneged in her offer, and offered no refund and inundated us with at least 15 messages over a period of 30 minutes with fake claims of leaving the property unclean.
The worst incident was a violation of our privacy. She had a smart door bell that she did not disclose in the listing and she revealed in her in barrage of messages that she was monitoring the times we went in and out of the apartments and the exact clothing we were wearing. This was too claim that wearing shorts when we went outside for in 90 degree weather was not consistent with being cold while inside.
We are working with our Airbnb to resolve heating, ventilation and privacy violations.
Ps. The house is the third house in from a very busy street and right across a noisy restaurant. She attempts to compensate for that by having a white noise machine in the bedroom. But that is not a solution to a noisy place.