Carlos was extremely friendly and understanding when I failed to heed his clear instructions regarding entry-- there's a real estate type lockbox which would hold a key attached to the fence as you approach the door which my teenage kids were attempting to get in when we arrived.... DUH, the digital entry keypad is PART OF THE DOOR HANDLE itself and worked perfectly! Then after seeing the garage door was open for our reserved parking I went around to pull in and found it had closed, panicked and sent another message, but of course the clicker was right inside the unit where the instructions said it'd be. Both times Carlos answered very quickly and patiently so I must give credit and say how much I appreciate it! Easy bus ride to the museum/monument area. Great restaurants not far away we got to try: El Camino Mexican, Bacio Pizzeria, and Glo Lalibela Ethiopian.... all amazing! Stay with Carlos and have a great time!