It was so easy to check in and out of this house. If you encounter any issue, the staff responds immediately. For us there was absolutely no issue during our stay. Only that when we first checked in, the code for the locker didn't work. We called and were given a new code right away. The house was so beautifully decorated and so brand new. Location can't be better. We felt really safe walking around the neighborhood. I am a bit of "clean freak", this house was so clean that I could not find a speck of dust. The kitchen was well equipped with everything you need for a meal at home. LOVED LOVED every minute of our stay.