I booked this trip as a surprise for my husband as our first since the pandemic. The photos and reviews captivated me, and I was excited to stay there. When we arrived, the place was decently clean. The bathroom floor was covered with hair, and we had to buy a Swiffer to clean the floors ourselves.
The biggest issue was that we did not have working cold water in the shower our entire stay. It was communicated to the Host within the first hour of our arrival, and he assured me then and throughout the entire 3-night stay that he was working on it. A handyman came out the first night, but did not have the parts to fix it then. We were told they would return the next morning, but that never happened. I was in constant communication with the Host who just kept saying he was working on it. At some point, I inquired about additional accommodations and was guaranteed compensation from him. We chose not to get a hotel instead because we intentionally wanted to stay there, and was under the impression that the issue would be resolved. Unfortunately, we did the best we could and was able to take only 1 really quick wash/up-shower on the 2nd night, but relied on washing up in the sink for the duration of our stay.
Right before we checked out, the Supervisor from the Host's management company reached out and said that he was not aware of our emergency situation that should have been resolved within the first 24 hours; and the the Host did not communicate up the chain correctly for swift action. The Host promised compensation and it was only by us requesting via Air BnB that he gave us 35% - which I do not feel is adequate for the price of our stay and to go 4 days with no shower in the pandemic (and also with me being pregnant).
Lastly, the mattress was too firm for both myself and husband, and we slept on the couch most nights. The neighbors' children were loud early in the morning, and there was a lot of street noise before sunrise (i.e. ambulances, yelling, and loud cars). I live in a city, and am used to similar noise (not as early); but when on vacation it'd be nice to sleep in a little. If it weren't for the shower situation, I'd have given it 5 stars despite the dirty floors, noise, and bed; but it was the worse trip I have ever taken, and caution future guests.