Pauline and her roommate Artie are genuinely kind people who were a treat to get to know. Several times throughout the stay Pauline would ask “do you need anything?” through the Airbnb app, and I saw her cleaning the single shared bathroom several times during my week-long stay. Both Pauline and Artie were quiet, respectful, and welcoming.
Unfortunately, my stay ended a week early due to issues with the accommodation which Pauline is working to address, and if her listing is up it means it has been addressed. Disappointingly, this issue was handled in a way that seemed out of character for Pauline. Specifically, I raised a concern to her over several messages over several hours and she did not respond. Indeed, it is currently late Saturday afternoon, and it has been 16 hours since I first messaged her regarding the issue and I have still not received a response. Fortunately, Airbnb support was available to alter my itinerary and try to remedy the issue. While Airbnb support stated that they were able to connect with Pauline, I was dismayed by her seemingly disregard to communicate with me regarding a trip ending issue (even though I understood that she was away on a work trip). If it were not for this scenario, then I would have recommended this Airbnb for a budget traveler in DC without hesitation.