As always, Sonder delivered. The in- app messaging is a pain and they were unable to confirm late checkout until 18 hours from checkout time which put us in a bit of a pickle.
In the end, an employee we ran into took time to PERSONALLY follow up with Sonder regarding the late checkout and secured an answer for us damn near on the spot! Zero stars for using automation and not being able to get the info we needed through the app but a million stars to the employees who made it happen!