A few months ago I stayed at one of the Host properties and I had no issues - hence a reason why I came back - nor did the Host appear to have any issues with my stay, given the fact that the Host wrote a pleasant review about my being a guest.
During this current stay a few weeks ago there has been a few horrible incidents and non-up-to-par hospitality experiences:
Major events:
I inquired about my package being delivered to the Host as they had no Mailbox. It was delivered and not given to me. Someone took the package. I notified what appeared to be one of the live-in Hostess that I were expecting a package, the Hostess stated there were no mailbox on property.
So, during the end of my stay someone broke into my room, invaded my privacy, searched through my items and found my hidden passport wallet with my credit cards and stole my bank card. I received notifications from my bank of suspicious/fraudulent activity (i.e., declined purchases, someone trying to impersonate me over the phone via my bank, a notification of someone trying to us my information to buy a subscription to a credit bureau agency and multiple other fraudulent purchases/subscriptions.
Of course for remediation I had to do a number of task such as: contacting the police, calling off from important business meeting(s), contacting my financial institutions, and reporting it to AirBnB Official Support, reseting usernames/passwords, and just everything beyond of what is to be done to just maintain my sense of privacy and safety. Not finished.
Unpleasant events:
Multiple times throughout my stay I would enter into the AirBnB and the whole place smelled like some kind of smoke: cigar/cigarettes/weed/pipe. This immediately annoyed me as I do not smoke, and I do not want to pay for a place to sleep where it is smoke friendly. I reached out to the Host via AirBnB and they explained their notifying of other guests, and/or the other possible live-in Hostess of the no smoking policy, as well as to maintain cleanliness of the home as the place was so dirty at various times: the floors, the restroom, the piles of garbage in the kitchen were just nasty. I agreed with the Host via AirBnB that other guest(s) should clean up after themselves. However, I continued to smell smoke and the place was not as clean as a possible live-in Hostess should’ve maintained it.
Other last bit notes:
In relation to the physical space, the walls and doors are very thin, you can hear other guests in their rooms clearly.
The sheets are very uncomfortable, they are hard, and itchy.
After these incidences, of course I was inclined to get out and not book further. As I reached out to the Host they didn’t offer a sincere apology, they told me that my phone number didn’t work [rolls eyes, because my phone number does work - how convenient for a Host to say] , also the Host explained to me that it’s not their fault that ‘adults’ broke into my room [their business], and in so many words the Host stated, “no one really cares about authority.” Just WOW and how terrible. I became even more angry and it only made logical sense that no one should have to pay the prices given such conditions.
I am still in remediations processes and the recovery of my privacy and safety.
Read the reviews potential guests, what everyone (and sadly) is saying is so true. I have stayed in multiple AirBnBs in different states and in different countries and have never experienced anything like this in the hospitality industry. Just unbelievable. Just unbelievable.