We booked Mark’s place for a mother/ daughter trip February 2021. Upon arrival it was evident the apartment had not been cleaned prior to our arrival. The floors were sticky, sheets were dirty, and there was something unseemly smeared on the shower door. The couch was quite stained, dirty & unsightly. We contacted Lissa, to try and remedy the situation. The cleaning crew arrived 4.5 hours later than promised and when they did arrive they threw out personal items including food we purchased for visit, make up items and my daughters bracelet. Lissa said she would give a cleaning refund and look into the missing items but we never had either resolved. The location was very convenient but unfortunately it didn’t make up for the lack of cleanliness and missing items. This stay was anything but enjoyable.