Matthias was very communitive, even in the evening when I had a little trouble finding the mailbox ( that was on me) he answered me. The Location was Fantastic! Very safe in the Palisades area. I took morning & afternoon walks by myself and was not afraid to do so. 3 doors down is a Starbucks, little market (that also has wine & beer) and a. exercise place. The studio was nice & clean. the only thing I would suggest is to bring your own coffee pods. Otherwise everything was perfect for me!