Well, yet again I'm disappointed. I wrote a 11k word letter about everything that was wrong with this place but I'm only granted 1k letters in this comment box.
The app that manages access to a lobby, elevator, room caused me to be locked outside the building for 2 hours 10 minutes. The customer service talked down to me when it was Luxury Stay's fault I had trouble. There was no access to a restroom so I had to walk 25 minute round trip in the cold and the rain to use a public restroom. I cried at some point.
The app didn't work properly the 2 days I was there. I was told it's common for new users (AirBnB guests) to have trouble. I saw 2 other AirBnB guests with the same problem.
I have complaints about the cheap bedframe, the bathtub handle that came off in my hand, the cold bath water I had to boil water to dump into, the thermostat that kept heating up at night, so much more, and I now only have 100 letters left when I need 10,000 more
I *hated* my stay and want my money back