Amy was great at communicating! We were arriving late Saturday night and she made sure we got there safe and it would be easy for us to get inside. The basement apt was super clean & cozy. I did use her washer/dryer which she is nice enough to offer to her guests. She did disclose about her kids being loud upstairs but she was considerate enough to get keep them as quiet as possible in the morning. We had to be up and out early anyways so it was not a problem for us :)