Alan’s place was very clean and he is responsive. While we appreciated this, unfortunately there were a few issues. For one, there is no private entrance or washer / dryer unit as advertised since the porch area in the back is under construction (which we only realized when we arrived). I was hoping to have these features for covid reasons since I had booked this place for dad’s stay during holidays with covid surging.
Additionally Alan’s multiple requests and need for response within hours made us feel increasingly unwelcomed and uncomfortable. For instance, he complained about our thermostat setting and to turn it down (my dad has health issues and set it to 75 which is within reason, but also how did he know?). Another complaint was a “strong odor, maybe kimchi” coming from our apartment followed by a reminder of a $150 odor fee (we sautéed garlic with full fan on, and could not find a strong odor after driving back to the apt on NYE to address his complaint). While we tried to readily accommodate these requests during the busy holidays, it created unnecessary stress for the family and felt like we were more the host rather than guests.
I struggled with whether to even write this review as I’ve never written a negative review in 10+ years on airbnb—and understand this is someone’s livelihood. I mean this as constructive feedback and feel it’s important to let potential bookers know.
Respectfully,
Julie