This was my first time using Airbnb. I booked for 3 nights but only stayed 1 due to various issues popping up (ie the room & bedspread & rug had a foul/sour stinky odor, the heat didn’t work so they brought me a space heater, then overnight it rained and water seeped through the wall/floor so my socks got soaked and some of my bags got wet, also the toilet paper wall mount in the bathroom came off so I tried to put it back on). The host, Louise, kept apologizing for things and she was attentive to all of the issues as they arose but with stuff continuously popping up, I grew too uncomfortable so I left the next day (after one night).
Unfortunately, Louise and I didn’t come to an agreement about things. She reimbursement me based on booking 2 nights yet I booked 3 nights. I tried to get her to give me a fair/proportional reimbursement based on my 3 night stay but she ghosted and I haven’t heard from her since. I tried to resolve things with online support but after 2 weeks, they were very slow to respond to me so we got no where. I finally called Airbnb support but after 5 days and counting, no one has called me back like they promised. So, I had to take it up with my credit card company as a dispute.
As they say, you get what you pay. Nothing fancy at all...$78/night in that area got me a very basic living space and the problematic experience that I had I guess. By the way, I will add that the host, Louise, was very bossy and demeaning to Brian who works with/for her...it was uncomfortable and embarrassing to observe.
Needless to say, I won’t be using Airbnb again...that was my first and last. I know many people who use it so maybe I just happened to be a customer service casualty.