We booked this apartment before the owners Jim and Kat had moved from their home upstairs. Unfortunately they are not on site anymore and their 4 bedroom home above the apartment is being used as another vacation rental. We found the noise from above transferred too easily to our basement space and disturbed our rest.
The housekeeping was lacking upon our arrival, with an unclean bathroom and kitchen area.
To their credit, the manager, Michael, is available and responds very quickly. When we brought our issues to him, he apologized profusely and we were offered a $150 refund for our troubles. The manager also asked for suggestions for how they could improve the apartment. Being a former owner of a vacation rental myself, I was happy to share details about what could be improved.
Overall the experience was good with the manager and owners being very responsive and doing the right thing. I believe they are working on ways to better dampen the sound coming from the upstairs rental, as well as working with the housekeeper to improve the cleanliness of the apartment.
The little backyard patio was nice to sit and enjoy a glass of wine. The location was excellent and the neighborhood was safe and lovely!