I had a terrible experience here with NO resolution from the hotel. In fact, I was told by the host to resolve my own issue with the front desk.
I spent one night here on a weeknight. At about 10pm a large party/concert started on the bottom floor of the hotel. Music was at full blast and there was someone on a microphone. It was sooooooo loud. I had to put headphones on to listen to my own phone. This place seems like an artist place so I was okay and understanding with it until it went past 11pm…on a weeknight… in a city known for business. I had meetings to go to the next morning. I repeatedly called the front desk, no one picked up. I reached out to the host, no response. It’s now 12-12:30am… the party is still going. I called Airbnb to help resolve, the agent on the phone could hear the music too. He tried to call the front desk and reach the host. Again there was no response. Airbnb told told me I could cancel the reservation and try to find somewhere else to stay. I did not feel safe leaving at after midnight in an unfamiliar city to find new lodgings so I prayed that the music would stop soon and close to 1 am it did. I had planned meetings in a few hours and now I had only a few hours to sleep. It was awful.
I finally fell asleep and woke up at 6am to a response from the host to ask me if I called the front desk about the party. I told him “Yes I did, there was no answer”. He told me to resolve this with the front desk. How was ANY of this my issue to resolve with the front desk? They are paid to be on staff answering phones, collaborating with guests on important issues etc. I was so disappointed with that response and this hotel.
I will NEVER stay here again and will likely not use Airbnb in DC ever again. If you are a working professional I would not advise you to stay here either. It’s really a shame but for about the same price I could have had a pleasant experience in a real hotel and I know this issue would have been resolved differently.
The only positives are the location and vibes are cute and cool. I enjoyed the rooftop and the free drink and that’s it!