This was my first time using Airbnb. So although I have nothing to compare it to, I can't imagine that would change my review.
Jerry was terrific. He not only got me a parking permit but saved a parking spot in front of the apartment (w/ garbage cans!) and was outside to greet me as I arrived.
He helped me w/ my baggage and spent time sharing info on the apartment and nearby places to eat, etc.
The apartment was clean and just like the pictures. The bed was really comfy (for me a huge plus).
He was available by phone or text if I needed anything - a very available and yet non-intrusive host.
I give him five stars and would definitely stay there again.