Terrible responsiveness from the host. We had two very frustrating customer service interactions. Our first full day, we requested a washcloth and a soap that were never delivered. The next day, we reported a leaking toilet, leaking sink, and not functional plug in the bathroom. After checking to make sure the request went through, no one ever came to fix the issues. Someone came and took pictures one evening and said someone would be back the next day, but the issues were never resolved. Good location and acceptable room.