The Air Bnb is not as pictured, for starters. We were on the first floor (the top floor is pictured in photos) and were under people who were stomping and partying all night for 4/5 nights of our stay. We contacted Sonder 3 times and each time they said “we’ll check on it” and that they’d update us, but never did. The noise continued each night and we were unable to sleep. They offered us a noise machine that was cheap and staticky, and still did not drown out the noise of stomping and slamming above us. There was also horrid stains on the couch and it smelt bad, we could not sit on it and it was the only way to watch the TV if you wanted to. The dishes in the cabinets were mostly dirty so we had to wash them when we wanted to use them.
The location is great, building is nice, and checking in and out were easy and that is the only good thing I can say about this place, or at the least the room we stayed in that was not what we paid for.
When contacting customer service, they refunded us $50 for a $1k stay and 5 sleepless nights.