This airbnb is managed by a property manager, Eric and he was very responsive throughout my stay. Check-in was easy and the location is ideal in DC for work if you have meetings at the capitol or if you’re doing sight-seeing around the national monuments.
Of note: upon arrival the apartment smelled stale and had a mildew odor, but I turned the dehumidifier on and chalked it up to he fact that it is a basement apartment.
I was out at meetings all day and late dinner and returned to a flooded apartment. I notified Eric, discussed a reimbursement and my belongings that were ruined (laptop charger completely submerged), let him know I would lock my bedroom door so they could come in and deal with the water as soon as possible and went to bed as I had an early day.
I woke up and the water had receded slightly but was still standing water which is not only a health issue, but a safety issue for any cords or electric current. I held my suitcase and heels, splashed barefoot through and got out of there.
After many messages with Eric and then the landlord over the next several days I was refunded the direct cost per night for the stay, but not the Airbnb fees, which were about 1/3 the price. I’ve asked several times to be sent reimbursement for my laptop charger through PayPal or Venmo and both the landlord and Eric have stopped responding to me.
This is really disappointing as I use Airbnb often for travel abroad and locally and this is my first negative experience. I understand these things happen, how they are handled to ensure your tenant is taken care of and safe is really important when providing a service.
Aside from this issue and the outstanding reimbursement for my charger, the apartment is fine for the money and is in an ideal location. It’s dated and could use a deep clean, but for the money, it’s fine.. as long as it doesn’t flood while you’re there.