Our Airbnb was double booked. When we arrived another family was already in the house who booked on booking.com. I called and wrote in the chat several times before finally getting a response from a number not registered with the Airbnb. I then was hung up on while trying to solve the issue and still had to wait for someone to call me back. It took over 2 hours to finally find other accommodations. At the end of the conversation with the home owner I was told I would receive a full refund for this property as well as the next house being taken care of. I have yet to receive either of those things. I’m very disappointed with this experience.