Kyle was responsive, and the place was very convenientIy located and in a quiet area that felt safe. I appreciated the nice quality linens and towels, and the bed was quite comfortable. The private back patio was a nice extra! As with many basement apartments in old homes, you do hear the upstairs neighbors, and as another reviewer noted they rise early (before 6am.) I travel with earplugs so it wasn't a problem; just something to be aware of. I would happily stay here again.