The host can be reached easily and fulfilled my request in a timely manner. The location of the rental is convenient to the metro and the pictures are pretty much what you get. This is not the host's problem, but upstairs can be noisy at times and can hear the outdide traffic at night if you are sleeping in one of the bedrooms closer to the street. The sheets were not cleaned well and the cleaner didn't do a good job on the whole house in general. Otherwise, the place is good.