We had a situation where the renters above us made a lot of noise at night. I contacted Kristin and David about this issue and they followed up with the other renters on short notice. Ultimately, they not only helped us with the issue, but gave us a large refund for our stay which I felt was above and beyond.
In regards to the house, it is a very nicely kept basement unit in a row house on Capitol Hill. Beautiful area and walking distance to the Capitol, metro, restaurants, and really anything you could ever want.