She was VERY responsive. I didn’t realize there are stairs inside from the home into the unit. You can hear everything happening upstairs. Coming in at night into the alley is a little frightening if you’re alone or not used to that. My rental car alarm went off my last night and it was scratched the next day. The rental included a $60 cleaning and 100+ “service fee” but I was asked to take out trash and stack the dishes. I didn’t leave it messy but it should be included. Bed is VERY comfy. Snacks were expired-threw some out. The lock was cool and washer/dryer comes in handy. Overall, The location suited my needs.