They're just as easy going and helpful as they seem (and the room looks exactly as pictured)! We showed up hours before check-in (just as our room was about to be cleaned) and we were welcomed and permitted to use the bathroom and drop off our belongings while we roamed DC. Heather and Vasa were both friendly and helpful during our stay (offering to pick something up on her way out to the nearby grocery store and sending us information on what touristy things we could do during the government shutdown), and on our check out day they had no issues with us leaving our stuff in the house until our 4 p.m. train ride (and they let me use their bathroom one last time before we left for our train). I think they really try to make their guests feel welcomed. Thanks so much!