Fiker responded quickly if I had any questions or concerns. However, I do have a few complaints. We had trouble locking the door when we would leave because the door jam had loose screws. You could see straight through the window in the kitchen because there was no curtain. We had to close the vents because it was so hot, the heat was pouring in. I understand that for the cheap price, you’re probably not going to get a super comfortable bed, but you could literally feel the springs through the mattress and the sheet was so thin, you could see right through it. Lastly, at around 11:30 pm it sounded like they were taking turns dropping bowling balls of different sizes on the floor. I know that’s not the case, but it was loud and lasted about 20 mins off and on while e were trying to sleep.