Check in was a breeze and Gordon was highly communicative & flexible. The place was a decent size, great location, and had everything you could need for a short stay. I really appreciated the touch of having a sparkling waters, plenty of soap, and coffee. Unfortunately I did come across a single bedbug and had to leave immediately (I am highly allergic and noticed some bites that required me to get antibiotics but I wasn’t 100% sure what it was until I found a bug). Of course this wasn’t fully in Gordon’s control & it comes with the nature of the business but it’s just really unacceptable to encounter bedbugs in any case. I am, however, really impressed with the way Gordon handled it and believe he did everything he could to correct the issue. He refunded me the full amount, apologized, and updated me that he did have a professional exterminator check the place. Although they reportedly couldn’t find any additional bugs, I did send him a photo of one and he wasn’t overly argumentative and still did the right thing to accommodate me in the end. It was a huge inconvenience & terrible experience (I’m still suffering from these bites) but I do believe it was an isolated event and he’ll do his best to prevent it & better monitor in the future. That should count for something.