I booked this apartment for three weeks but left after six nights because of insect bites. I didn't get any of my money back.
I arrived relatively late, when Jacqueline had already gone to bed, but left me a key outside. The apartment was dirty when I entered it, with human hair on the floor, table and linen, and a complementary toenail. Since I didn't want to make a fuss, or to look for another place to sleep after 10 hours of travelling, I decided to stay and resolve these issues with Jacqueline. She came in the next evening, mopped the floor a little and changed the linen. She also told me that I shouldn't worry about the dining table being sticky because it's just like that.
On my second or third night, I felt something was biting me, and woke up with skin irritations that lasted throughout the day. I took a couple of days to try figure out what was causing it, see if it might just be an allergic reaction, and if it might get better on its own. It didn't, and I kept getting bitten in the following nights. After a lot of hesitation I decided to speak to Jacqueline, mostly motivated by some relatively big sting marks I'd noticed. I wrote to Jacqueline I needed to change the dates of my stay and leave the apartment, and asked if I could coordinate it with her, and get a refund - even partial - for the remaining two weeks. She wouldn't hear of it. I left anyway, because I had no desire to spend the rest of my visit itching and scratching. Bottom line, I paid over $2,000 for six nights if bites and rashes. I stopped getting stung at night since I've left this apartment, and the itching stopped shortly afterwords.