I stayed here with my dog for almost two months while I was in town for work. The (very) few times I had issues, Roscoe responded and resolved them quickly. For a basement apartment, it makes good use of space -- especially considering the excellent location and pricepoint. It did get a little chilly at night but there were space heaters that helped well enough. The mattress bothered my back after awhile, but would've been just fine if my stay was shorter. The full kitchen was a definite plus!