Unfortunately, we didn't have a great experience and the reviews are a bit surprising given our experience. First, we could barely open both doors because the locks were broken and extremely hard to turn. Our first night, the key broke in the lock and then we had to accommodate a locksmith the following day. Luckily we had brought an extra key and were able to get in the back door. The host did respond quickly, but the locks should have been fixed prior to anyone staying in this apartment. One of the toilets was broken upon our arrival as well, and a plumber was not able to come until halfway through the week, so we went without one of the toilets for half of our stay, and had to accommodate our schedules around a plumber as well. The worst was we saw a HUGE cockroach walk across the rug on our first day. We also had to clean the patio of cobwebs, bird poop, etc. as it felt like it hadn't been cleaned in months, and when we did that we saw many dead cockroaches. When we first told Kelly about the visitors, she acted surprised but then later texted that an exterminator had been there a few days prior, suggesting that she knew this was an issue. Lastly, when we asked for a partial discount for the inconveniences, she declined and said that she was giving us a break by not charging us for the broken lock. We did not break the lock, the key getting stuck in it was entirely the fault of the lock that was already broken upon arrival. The location was great, and the host did communicate and respond fairly quickly, but we would not book here again.