Unfortunately, I did not receive the information about the check in before I arrived. The person who was there when I arrive late because my flight was in the evening was very rude. The room she got me in was with the permanent volunteers in the place, and it was packed with the stuff of the ladies living there, those ladies were very kind, however, I had to place my suitcase in a unsafe place, the room was not as it was in the picture it was full of stuff and boxes. The lockers all occupied, and stack one on top of each other, detached from the wall, which is a safety concern if it falls with the boxes on top of them. I wish the pictures were more accurate. People volunteering and staying long term should not be mixed with guest. First time I stay in a hostel so cramped with stuff in the room.