If your room isn’t ready at check-in time, Donna will guilt you and make you feel bad for bringing it up, along with complain about how she’s going to get reimbursed financially for the refund you deserve for the cleaning service you didn’t receive. When you do bring up the issue, she will then accuse you of doing things you did not do such as break house rules, leave unsanitary spaces (which are not your responsibility to care for if you’re paying $25 for a cleaning service), and threaten her. Although the room has a great history of being clean as seen from previous reviews, that was not what I had received and Donna did not apologize at all.