Nicole is a good communicator and tries her best to resolve concerns quickly. She was put in the difficult position to cancel my original reservation, when the owner of the apartment decided to use the apartment two weeks before my scheduled arrival. Nicole did offer me an alternative, however this apartment was not as good a location, space or furnishings. You can expect a super clean, comfortable beds, modern vibe, sparsely and cheaply furnished place in a Capitol Hill neighborhood near shopping, restaurants and metro.