Host communicates quickly with guest. Property managers also communicate well with guest. Host has serval different books and games available for entertainment. Washer and Dryer came in handy to wash most our clothes prior to returning home. The preloaded (from prior guest unused fares) Metro cards came in handy to make first few trips easier. Great location close to Metro stations, grocery store, restaurants and shops. We had no issue with the front door as other reviews said we would. Would love to stay here again and would recommend to any family or friends who are traveling to DC.