Our host, Darob, did not do much actually to make us feel at home.
There was nobody to welcome us when we arrived and give us instructions about the different services and the use of appliances. We were only sent instruction about the TV and about where we could get the key from (a box in the entrance).
There were repeated problems with the hot water, the toilet and the electricity supply in the apartment, and although most times (not all) our host responded promptly by email, action was not taken promptly. At a certain occasion we were left to wait for the plumber at 9:00 in the evening to mend the hot water tank. Our host appreciated our inconvenience during especially the first week and offered a partial refund, but the problems continued during our 20 days of staying in the apartment. We never met our host, and given that we did not possess a cell phone in US, and had only to communicate through email or through relatives, our communication with the host was not very successful.
We strongly recommend a more personal service and a thorough services audit of the apartment to provide permanent solutions to the many problems we encountered.