I was scammed. I called prior to 3pm to see if I could check in early and when going to the front desk was told Hai never heard from me. After talking to the front desk whomever was on the phone was a black man who still claimed to be Hai even after I was told that Hai is Asian. When I said “I know your not Hai” he avoided the question and never confirmed his identity. I asked the front desk if I could have Hai’s true phone number to sort out the issue and was denied, I then canceled my reservation. Therefore I was left stranded in DC and had to drive back home.