This was the only disappointing airbnb experience we have made so far. Prior to our arrival, it was difficult to communicate with Robin. We emailed her about our arrival time and asked if someone would be in and never heard back. We were forced to call her up the night before to sort this out. When we arrived on time at her house, we were first left on the street for ten minutes until her housemate let us into the house. He then left us standing in the living room area by the entrance while the host was in the shower. Standing around for another ten minutes, we had the chance to see the ground floor of the house, which simply did not match any standards of cleanliness that you would anticipate of someone who expects guests in his/her house. By the time she had finally made it downstairs to greet us it was clear for us that we did not feel comfortable staying in the house. When we later contacted her via email about a refund of at least two of our three nights, she showed a complete lack of cooperation. Instead, she took all our reasoning personal and was incapable of a professional negotiation. Even though it was her unprofessional behaviour as a host, she has never returned any money to us while it was us who had the trouble of finding a different last minute accommodation and had to pay double for our three nights in Washington.