AWFUL, AWFUL host. Mine was extremely rude to the point where he put the phone down on my husband.
I had asked Mike on booking whether the place was quiet and he responded the affirmative.
We arrived late in the evening on the first day and it seemed fairly quiet, but by 7am the noise of construction work woke us. Concrete mixer truckers, bricks being delivered, workmen, etc.
I called mike to bemoan the situation and he started shouting at me, telling me it wasn’t his fault and denying that there was work going on. When my husband heard how RUDE he was he too the phone and introduced himself. Mike went ballistic and didn’t even listen, choosing to slam the phone down instead!!
I was not blaming him but as an Airbnb host myself I always listen to my guests and resolve issues ( if there are any) politely and urgently.
My expectation was that Mike could have been more empathetic and said ‘ contact Airbnb and see whether they can find you another place and I will only charge for the nights you stay’.
There were a number of other issues like the guest toilet not working. Towels not soft and one towel not even clean.
Mike really spoilt my first visit to Washington.