Truly disappointed. Incurred extra hotel fees after checking out of hotel to then get a notification that the host had canceled the booking. When I called they said they ran a background check after the online booking and checking was completed but they couldn’t give us the reason for the decline. Stopped answering emails the day before after they asked to cancel and rebook to give them time. Refunds have been issued but have not cleared on the bank account so all funds are currently tied up.