Mike was exceptionally friendly and helpful, and the arrival process worked just fine. He responded well to emails beforehand, and was very helpful and friendly when we were there. The room itself is quite small, with bunk beds (as shown on the photos), but is fine if you are just using it to sleep in. Beds were very comfortable and everything was very clean. On a busy street, the room might appear noisy to some, but we had no problems sleeping at all. There is a direct bus route into town on the street outside, stopping at the Mall, with fabulous sights.