If i were a superhost and a guest checked in to my flat at 7:30pm to an uncleaned flat, I would refund the entire amount; not just $100.00. There were plenty of mitigating factors: the last guest apparently did enter the flat after saying they didn't; and, the host was in Europe so wasn't awake when we checked in. There were no extra sheets to remake the bed and thankfully, there were extra towels. The flat is underneath another and the footfalls from above were loud/heavy. The checkin instructions were apparently for the flat above since the WIFI pw didn't work and we were instructed to remove our shoes so that the downstairs tenant wouldn't be disturbed. All in all, the host made some careless mistakes and could have made up for them with a full refund, which is what I would have done. Very stylish flat, btw, but wouldn't stay there because of the upstairs tenant.