This was my first time to ever use an Air BNB and though this issue wasn't cause of the host and something that no one saw coming, I still had a hard time with communicating with the host. I believe that cause the AC was turned off in the unit once my family and I arrived, we turned it on and went out to dinner. After we returned, there was water on the floor. I quickly messaged my host with photos about the leak and said that we would clean it up. I asked for where the towels were, no response. After we watched a movie in the living room, everyone was ready for bed and we all realized that there was more water than previously. The whole back bedroom was cover in water and so was the other bedroom. I immediately called the host twice to tell him what was going on but I only got his voicemail. I was pretty upset cause this was something I did not plan nor did he to have happened. After my second voicemail, I immediately requested to cancel the reservation and booked into a hotel for the rest of our trip. The communication between the host and I was delayed and not immediate and I had expected to get the full refund back within a few days. I had to go through Air BnB customer service to get the remaining portion. I will highly unlikely use this service again.