Nicole was perfect. She was a strong an timely communicator, yet stayed out of the way. She didn't need to do anything because everything was organized and her instructions for getting in the apartment were clear. The place was as pictured. Clean and homey. The living room was very comfortable and well furnished. Sometimes I worry about heat in these older apartments but the thermostat was easy to find and responsive. We also used the kitchen while there, which came stocked with everything you need except the food itself.