Luisa was attentive, her check in directions were clear, and the location was in a great area. It is a basement apartment and it caused the space to be freezing. I read review that mentioned it, but I don’t usually take much of the comments into serious consideration, but this comment was true. It happened to be a cold and rainy week in DC when I came and I couldn’t get warm. She provided space heater, which is nice, but didn’t use due to negative space heater experiences. Other than that, clean and the bed was very comfy.