Hope was very helpful and welcoming. When we arrived she showed us everything and made us aware of everything we needed to know. She really thought of everything. Everything you need is provided and even more. There were two metro cards provided for us and the metro station was literally a block away. Great location with all necessary stores in walking distance (supermarket, Target, Best Buy, fast food, restaurants, pharmacy, etc). Hope also provides you with all necessary information in a folder (even the tap water quality!). Everything was very clean and tidy. Thank you Hope!