The facility was very clean and perfectly nice and convenient. Communicating with the staff was difficult, which led to some issues for us. We had a unit with three beds but there was no blanket for the third bed, a fold-out couch. We asked on the sonder app about getting another blanket and we were told there was no staff on site but that there was a self-serve station for these on the 5th floor. We scoured the 5th floor and found nothing of the sort. We messaged back but did not hear back until the next day, after a long night with no extra blanket for our son. Then we were told that the amenities are with extras had actually been moved to the 1st floor. We looked there and found a common area, but no blankets. This was just one of several issues we had with communication/confusion amongst the online agents. It made our stay much more difficult than necessary. The room was very nice but I wouldn't stay again due to these issues.