The host is collaborative and quick to answer and provide what was missing except pillowcases, but arriving at night we had problems with the neighbourhood that made us feel a lot insecure. it could be a good solution for people visiting all the day the city, I wouldn't recommen it for family with children or for group more than 3 people. We were 5 and there wasn't place to stand or to seat with sofa bed open and only 2 chairs and luggage of 5 people there. We have noticed some problem in the cleaning of the house. With some improvements, the house would be a nice solution for small group of friends.