We reserved 4 nights at Katrina’s Airbnb in Washington DC. The house was nice.
Unfortunately, on our second night we returned to the home at 9:30 pm only to discover that we were locked out. When we left in the morning, we locked both the doors and locks, but apparently we unknowing locked a non-functional lock for which there was no key and no instructions on lock operations. We tried the front door, back door, windows, and the downstairs tenant.
We reached out to our host Katrina and Airbnb, ……and Airbnb reached out to Katrina for over an hour, with no response. We had no option but to Uber to a hotel for the night.
The host, Katrina, messaged us at 10:00 am the following day. Over 12 hours after we first contacted her. Airbnb was also unsuccessful in their efforts to contact her.
We were not able to access the house until midafternoon the following day.
Our primary concern is the lack of a response from the Host for over 12 hours requiring us to make alternative plans late at night with none of our personal items.
The balance of the trip was thankfully uneventful.