I’ve never given a bad review and didn’t want to this time. We didn’t end up staying at Natalie’s because there were people there when we arrived. Eventually we were told they were doing repairs, but it was really uncomfortable. Natalie only messaged us and wouldn’t call to explain. There is a connected apartment that apparently Natalie lives in, but by the time she explained that we had already booked another place. She fought our refund request despite us not staying in her apartment at all because we felt unsafe with out children in a place with strangers having full access without our knowledge or ability to lock the door to the attached unit. Honestly a little more communication probably could have prevented the entire mess. Instead we ended up starting our family DC vacation on a really bad note.