We arrived very late at night due to a late flight, and had no problem getting in. We were able to access the key via a lock box, lights were left on for us, and the beds were all ready to go. The house was very comfortable for my family of four plus grandparents. The house was perfect-- very clean and spacious, with a large, well-equipped kitchen and open floor plan downstairs, and three bedrooms and two baths upstairs. As stated, there is another apartment in the basement, so we just needed to be aware of that when my children's grandfather showed up and they got very excited. Sejal was easy to contact, but very little contact was needed as she left a very thorough set of notes about the house. A note to families-- while this is very convenient to downtown, know your children and what they can handle. We tended to walk to the Metro in the morning (about a mile away), and take a cab back in the afternoon when they were tired. The price was really about a wash either way. Also, make sure you know where the house is, as cab drivers seemed to have trouble finding it (and didn't like to use maps!). There is a great playground a couple of blocks away on Montello and Morse, but I wouldn't recommend it closer to/after sunset. Otherwise, nice neighborhood-- especially enjoyed Union Market on the other side of the University and Bullfrog Bagels on H Street. Great house/host; would definitely stay here again!