Everything went smoothly with getting the keys out of the lock box and getting into the apartment. We arrived a couple hours early and he let us check in early. It's a beautiful house. There are steps but it also has a beautiful staircase. The beds were really comfortable. I never felt unsafe in the neighborhood. It's close to a lot of restaurants and a mall. Plenty of Taxi's drive by so they are easy to jump into. We used Uber mostly. I would stay here again.