I didn't get to meet Doug but we had plenty of correspondence via email. The entire process was smooth and the electronic smart lock system made checking in and out very easy. The apartment was clean and felt private, we barely saw any other building tenants. It was minimalist and a bit bare, but had all the essentials. The only thing I wish it had were curtains/drapes, as the bedrooms both face east and are extremely bright in the morning. The toilet had a weak flush but we didn't have any issues using it.