You can expect to receive the most thorough explanation of how to make best use of the space. Ashley is always available even at the ungodly hour of almost 2am when you can't figure out how to open the door. Definitely our mistake not hers but she was so gracious about it when she didn't have to be. The apartment is immaculate definitely will make you start to think about the space at your own home that you could make a bit better. If you are in DC and are looking for a place look no further you have found the ONE!!!!