The host accepted my request to stay at her home and then never contacted me regarding getting keys. On the day I was flying, I sent her a message only to receive an Airbnb generic response telling me she could not accommodate me due to health reasons. Later that morning while on layover on my way to stay at this reserved Airbnb, she replied and told me she never knew I was coming and that she could help me out if I still needed a place to stay.
Airbnb has no recourse and appears to lack total concern that I was stranded because she did reach out to me albeit far too late. I am now fully aware of their complete lack of concern or security for their clientele. I did receive a refund and a “get over yourself” email for my lack of shelter. I am not new to Airbnb but this is also not my first time being fooled on this site. Refunds are easy. Great customer care is rare.
As far as I am concerned, hotels are a great way to go because you know they will be there when you travel 3500 miles.