While we loved our stay here and the room was very nice/ easy to get into, the air conditioning in our room did not work and we only had heat. The system was on when we checked in so it was excessively hot. The room was 80 degrees on our first night so we left the windows open the entire next day and slept better on night 2. I also paid $25 to request early check in - the original time was 4pm and I requested 11am. I found out very last minute that my request was approved for 2pm and was told that is the earliest they can accommodate at Sonder, which didn’t feel worth the additional fee. Other than these issues, I would rate this place 5 stars. The room was well designed & clean, it had everything we needed, and the key code system was super convenient.