Well, where to begin. As a Airbnb Plus listing i found this to be terrible. Even if categorized as a regular listing for host, the experience was terrible from start to beginning. We arrived at 4:05pm, the door code was not working, as we stood in the rain for 90mins almost before being told the battery in the code box was dying, and there was a lockbox we could’ve used with a physical key. From entering the property the house was not as “fabulous” as the pictures described. The master bath tub stopper did not work making it impossible to take a bath. The cold water faucet came off when turning on and off and the water ran for 2 days straight. As well there are many holes in the walls and doors. Stains on the carpet everywhere, and the garbage disposal did not work, leaving the drain and any food washed down it stuck and a terrible odor. Many mouse traps were seen in the property and with having to sleep on the couch because of the non stop running water i saw a furry friend in the living room on the first evening. Lastly to top it all off a man that appeared to be homeless, came during the day time and sat on the front steps, rolled a blunt, and charged his phone with a cord outside the house front door. It did not look like this was his first time doing this either. But the worst experience and factor was the host Nya herself. Immediately upon arrival and the door code not working, she would not give me the decency of a return phone call. She stated she was on wifi and would respond by email. When you even call the “host” number it leads you to a company that helps manage the property. They reached out to her several times with no response as to when a Maintenance person could come out and fix the issues that we had called about and this was all just on day one. After numerous messages on the Airbnb website we still have not heard from the host the following day and I proceeded to call customer service they reached out to her as well several times with no response. After the terrible experience staying at an Airbnb plus property for the first time they told me they would be giving me a refund as well to request a refund for the day spent there now you’re still to this day Nya has not responded or made any sort of response due to her sloppier and poor performance as a host except for her wishing me a great safe travel home and she hopes I book with her in the future. It is my opinion that she should be removed from Airbnb a general hosting at this property if she’s not going to take any sort of consideration for the guest staying there for the property in general. If I do not receive a refund from her she’s going to be in for a rude awakening it from Airbnb customer service I warn anyone booking this property to not stay here this is 2021 and she was a terrible host!