We arrived at 7 pm and our room was still not prepared due to the hotel being fully booked, so we had to wait for an additional hour despite the fact our room was supposed to be ready at 4 pm.
In the end, we got a different room from what we have booked. The bathroom doors could not be closed and there were no available towels.
On the other hand, the hotel was neat and cool looking. The staff was friendly and helpful.