Alex was a great host. We had some issues getting the keys. The company (Abode) was supposed to have communicated with the apartment building management to have the keys waiting for us at the front desk. When we arrived they had no record of our stay. However, Alex very quickly got this clarified so we could get the keys. We also had a brief issue with the cable not working but Alex was able to contact the cable company and get it fixed in about 20 minutes. The apartment is awesome and the apartment building staff was very welcoming and helpful. It is very close to grocery stores, restaurants, and union station. Even with the minor inconveniences it was a great stay, much of that being due to how quickly Alex took care of these issues. Would highly recommend both this apartment and Alex as a host.