Prior to arrival, Greg communicated all of the relevant info as well as responded quickly to a few of our questions. He was also there to welcome us when we arrived. The location was perfect for us - relatively close to the Metro, and a walkable mile to a number of the sites down by the mall. The place was SUPER clean, and very well equipped. This was our first BNB experience so cannot compare it to any other, but out stay here exceeded our expectations and we are now "BNB Converts"!