1) Owner or agents kept locking the front door with a key. Making it impossible to enter without connecting with agency. Very distressing when guest on tight timeline to airport
2) told us they needed to be in unit for maintenance on a Tuesday. No problem we weren’t going to be there, but wanted to secure valuables. They either went in on both Tuesday and Wednesday or just Wednesday. And locked us out.
3) The Representative sent over to look at Schlage lock on check in was condescending to my wife to point she had to physically show him the problem. He wouldn’t take her word.
Don’t lock people out. Do what you say you will. Don’t sneak into the rental. Listen to your customer.
This is basic stuff, not being able to do it is disqualifying in a professionally managed property.
That said, it has lots of spaces and baths, good for a group. But most home in the district are similarly shaped.
Look for elsewhere and avoid the BS.