I had a great experience. The space is exactly as it appears in the photos and it was very clean. Hill was available by text message and I had no problem accessing the keys in the lockbox. The description is 100% accurate--the neighborhood is safe but not gentrified, there is not a lot around other than the convenience store they mention, Metro is a 15 minute walk away, and you will definitely hear the dogs as well as any talking, walking around, etc. No surprises and Hill was very responsive via text.