Our stay started off kind of rough. My friends and I drove 10 hours from Atlanta,Ga for a half marathon we had the next day. To say the least we were exhausted. When we arrived to the Airbnb it was still dirty from the previous occupants - it smelled like cigarette smoke, the beds were unmade, and dirty towels on the island in the kitchen. When I called April she was apologetic and offered to comp one night stay and make sure she got her cleaning service to come out immediately. I do appreciate her response and the timeliness in getting the cleaner there while we were out to dinner. Nonetheless, during a time where cleanliness should be at its peak with Covid-19, I do still feel it was unacceptable to have walked into a dirty home. I realize this probably doesn’t happen often, but this is just based off my experience.