First let me humbly say, I am in the military and I am a Logistician. Customer service for me goes a long way. Below is my honest opinion: This was our first time visiting Washington. Mike was aware through email. When my girlfriends and I arrived, it was very hard to find parking. Yes, we knew that we could not park at the house. Yes, Mike's wife gave us park meter apps however, I called Mike to find out areas to park-due to none of the parking areas were close. When Mike picked up the phone he sounded as if he was irritated and short with his wording. When I asked him questions, he had no idea of any parking areas where we could park for long period of times. He made no effort to give any suggestions. My girlfriends and I spent three hours looking for parking areas. When we entered the house and did a walk through I was disappointed. It was smaller in real life. The beds were very small. There were no hand towels in the downstairs bathroom. The toilet downstairs had problems flushing. The double doors to the patio did not lock at all, which left the house unsecure. The amenity details were deceiving for this house. There was no gym nor breakfast. I felt like the home should have had a welcoming packet, informing us of parking areas, gyms, places to dine, things to know if we were first time visiting etc. For the positives, I will say the shopping centers were in walking distance and it was a quiet beautiful neighborhood. Overall, my first Airbnb experience was disappointing. I wished the owner and home were more welcoming.