Kyle was great from the time of booking until the last day of our stay. Although we did not get to meet Kyle, he was available when needed. The place was clean and as pictured. There is an upgrade in the living area (couch and bar stools) and the double head shower upstairs was one of my favorite part of the house. It was a little cold during our stay so we didn't get to use the patio often, but it is also a great addition to the house. Overall, a pleasant experience. Will stay again.