Pros:
The apartment was clean, bright, spacious enough to move about comfortably, and totally wheelchair accessible. It was a great space for us and our two teenage daughters to use as home base for our vacation.
The WhyHotel by Placemakr staff were exceptionally friendly and helpful when we went to their office.
Dishes, glasses, silverware, pots and pans were provided.
A few laundry and dishwasher pods were provided.
Shampoo, conditioner, soap, and lotion, were also provided.
The Metro was just a couple blocks away
There is a Trader Joe's across the street which was very convenient.
The building's common space was lovely including a fitness area and game room with free Pac-Man :-)
Cons
As other reviewers have noted there are no basic supplies such as salt and pepper, oil, etc.
While the light coming into the apartment in the morning was lovely, if you are sensitive to light and in the bedroom adjacent to the living room,this could be problematic as the blinds are sheer.
The multiple different forms of communication and technology/apps needed to check in, open doors/elevators, get in or out of the parking garage, pay for parking, validate identity, etc. was excessive, burdensome, and frustrating. It was time-consuming and did not always work. We even had to tail another car out of the garage as the app that was supposed to open the gates did not work and the phone number provided kept disconnecting. I'm tech savvy and can't imagine what this process would be like for someone who isn't!
Upon request, the hotel provided fobs to open the doors, elevator, etc.but two of the three provided did not work in all locations.
Communication via phone or text was not consistent. The phone line kept cutting out and hanging up on us when we called and text were not always returned.
Unfortunately the cons were enough of a hassle that we would not likely rent in this place again unless the processes and communication are streamlined and access keys are provided that work.