My issues were with the host. After you book — after the booking is confirmed — they redirect you to their website where they impose an extra 8 pages of rental terms, have you submit photos of your driver’s license and face, and make you consent to a background check. Meanwhile the house rules in the listing are basically nil. It was annoying to have this sprung on me after booking, and despite the many warnings from Airbnb to communicate only through the platform. Only after this extra process do you get the check-in instructions. I have never previously questioned the value of the Superhost designation. I did like the apartment, building, and location.