Booked a reservation for an important work trip to DC and didn’t receive any updates on check in. I decided to be on the safe side and reach out to see what was going on and they told me my reservation was cancelled. No heads up was given at all in this cancellation and I wouldn’t have known it was cancelled u less I reached out. When speaking to a representative they said they can offer me a refund and nothing more. Will be sure to never bother with Sonder.