For such a prestigious looking establishment, check in was extremely long, the app to check into the room without going to the main desk wasn’t working and we had to wait to go to bed because there were no pillows! We let the main desk know as we were leaving for dinner reservations and when we returned, we still didn’t have pillows. We had to call back down and request pillows again and after 30 minutes had to call back down again. Beautiful building. The valet’s were accommodating. Feels like you’re still working out your kinks. $500.00 a night with no pillows on the bed is pretty sad :(