Rosie and Donald were very responsive. We had some issues in the beginning because the furnace broke, but they put us up in a temporary Airbnb, so that was good. The space is really nice and large. About a 10 minute walk to the Metro. Really nice for staying there long-term. Only problem we had was a lack of communication about the broken furnace (we showed up there hoping to move in only to realize it was not done, got texts saying it would be done Thursday and then when Thursday rolled around it wasn't done). Made for a bit of a stressful first week, but the beautiful house made up for it! My roommates and I loved The Monroe and would recommend it to anyone!