First the unit is new, relatively clean and in a decent location. However the checkin process is very convoluted and frustrating. Also, response time is very sporadic and iffy. I went to DC to spend Thanksgiving with my children and niece and to cook dinner… the kitchen had barely any items listed in the description. And let’s not forget the dishwasher, even though it was brand new, did not work any even though the staff was notified and said someone would be over to the unit to help/fix it… they never showed up. Oh yes, they deactivated my key account a good 12-15 hours before checkout so we couldn’t leave and lock the door or use the elevator to get back up to our room. Super frustrating.