20 minutes before check in, we were told that the 2 bed 2 bath apartment we had booked was not available. Instead we were offered a different 2 bed 1 bath apartment. Why would this be communicated so last minute, I don't understand.
After our stay, I contacted WhyHotel for a partial refund considering we'd paid for an apartment with an extra bathroom originally. We were informed that since we had booked through a "third party website", we should contact Airbnb regarding this. How does that make any sense?? Why would this apartment be listed on Airbnb for reservation, if the reservation isn't going to be honored or guaranteed.
Thankfully, I did get an appropriate refund from Airbnb. Very disappointed with the hotel's response on this.
Other cons -
1. We pulled up to the garage and called the hotel to be granted access. We were immediately put on hold and kept on hold for a long time. Finally we had to hang up and just pay for regular parking since we had other cars waiting behind us.
2. The floors felt sticky.
Pros -
1. The apartment itself is nice and spacious.
2. The kitchen is well equipped with everything one might need.
Side note: The process for check in is long and complicated as other reviews have mentioned. Summarizing here for others:
a. Check in on the link you're sent
b. Download and install the app
c. Starting from 3PM on the day of check in, you can register on the app and you'll have access to the building and your unit
d. Optional - Send the hotel your guest's email ID and phone numbers for them to be given access to the app too
e. Optional - Call the hotel after pulling into the parking garage(you should only park in spots marked for WhyHotel)
f. Use the app to - gain access to the elevator and also unlock your apartment