Third floor Master Suite is wonderful: private, comfortable and quiet. Second floor shared areas were very nice with a homey feel. The residents were friendly and helpful. Travis went over and beyond when we got lost on the metro while we were trying to get "home" our first night there. Not only did he look up the correct stop to go to to change direction and board the correct train, he even met us at the station and walked us home! Truly over the top customer service! I highly recommend this as a great place to stay!