This is a scam. I paid on Airbnb well in advance. Upon arriving my girlfriend had become ill and I needed to get her in the room quickly. The lady at the front desk was extremely helpful because I had received no directions from Airbnb nor global luxury suites.
She says I should have received instruction for a key in an email. I didn’t get one so I try to call the number listed on Airbnb. the number is not in service. Then I go to their site, not one phone number on their site works.
my gf is getting progressively worse and the lady realized this so she quietly handed me a card for a secret line. I call and get an answer immediately.
he says my payment didn’t go through, which it did, it’s airbnb they won’t let anything happen until I pay. tells me to rent another night from their site or I won’t be allowed to have a key and he couldnt do it over the phone, Had to be online. Then said that’s all he can do and hung up. Airbnb did nothing. And still me