smart lock to get in failed, from 12:30am- around 3am we had no way to get inside. the area is not the safest and we as 3 females did not feel safe. we tried calling the host multiple times as well as airbnb support. The support line told us there was nothing they could do and that their specialty line or whatever that called it would call us back as soon as possible. they did not call back until about 10am. Anyways we ubered to my sister's hotel after trying everything we could when the host finally got back to us when we then ubered back to the Airbnb. we were told we would get our Ubers paid for yet the host only paid us back for one which was the cheaper one. The entire fiasco put a horrible damper on the rest of the trip and caused us to be late the next morning to the one event at Otakon we were most looking forward to. Would never stay at another Airbnb with smart locks ever again. Or one provided by this host. Book with him at your own risk.