On my birthday, we found what looked like a wonderful place to stay while celebrating. We were alerted early in the day that the lockbox was broken so the key would be under the mat. Cool, no problem. However, due to my fiancé and I's eventful day, we were unable to get in town to the place until about 9:30pm. We arrive to find out that the key was in fact not under the mat, and we were never given the code to the lockbox that was "broken". As I dangled the lockbox, I could hear the key inside. We attempted numerous times to contact our host, but we got no response, not even a ring (straight to voicemail). We didn't receive a response until 8am the next morning. So with our night time plans to celebrate my birthday having to be delayed, two people who are unfamiliar with the area had to scramble through D.C. to find a semi-reasonable last minute hotel because we were unable to contact our host to get in the house. So needless to say, we are very displeased with our experience. And we were offered a refund that was not a complete refund of all of the money that we paid (about $30 short) for whatever reason. If anything, we should be offered a free stay or at least every dollar paid for this unacceptable inconvenience. The area was beautiful, but I think if you aren't fully available, that an assistant or partner should be available as help to avoid nights like this.