Jennifer and Randy are excellent hosts. They made sure we were taken care of at every point. Their communication was extremely quick. They recommended great places to visit and things to try. The location is at the end of the street car line. This free service makes it easy to get to all the attractions downtown. When we had one minor issue with a breaker flipping, Randy was quick to come down around 11:30pm to help us out. They are respectful of privacy but also willing to be as available as needed. We had a great time and would visit again!