Safety issues: back door in bedroom was unlocked and open upon arrival, front screen lock displayed actual passcode to enter unit. Completely unsafe and both management company and owner downplayed these issues saying there was a gate to “prevent entry into the backyard.”and “fortunately no one did enter.” Of note a block away in front of union station homeless are camped out in tents which does pose an obvious safety risk as well. Unacceptable responses from mgt co and owner.
Interior issues: Blood or some sort of dark stain on cushion of pull out couch. (Management company denied the presence of a stain -though owner then said said he had the stain removed) Unacceptable Noise levels at night, cursing and loud talking, loud mechanical noises from upstairs, and owner and mgt said no way to control noise. Many interior features were bare minimum or not functional. Absolutely no fresh air or vented system-relies on old portable radiators and one window air conditioner unit that is in the bedroom. Damp and cold at night. No temperature control. Owner expects renter to empty kitchen dehumidifier. Location is awesome and unfortunately I can’t even say “you get what you pay for” as our stay was subpar in many ways and I will never stay in another air anb as a result of this particular stay.
Also beware mgt wants text or phone communication outside of Airbnb app to give passcode and instructions and to address any issues w them directly, then they do not address the issues. If you don’t advise air bnb directly-within 24 hours-apparently there is no possibility of refund or accountability other than if the owner does the right thing by the renter. Good luck. Owner admits to the issues but refuses to accept how they effect the guest experience. Only apologies and downplaying of very important safety issues with this owner and mgt company. Lack of consideration and hospitality for guests overall. In good conscience I cannot recommend-especially for those traveling with their children.
Spend the extra to stay in a hotel- at least there you’re reasonably safe and have a corporation and customer service to be able to adequately address any issues.