Overall, this apartment is a great find at a decent price point in the Shaw area. I did have a few issues the first night of my stay that were ultimately resolved and the staff from Home Sweet City continued to follow-up throughout my stay given the difficulties I had after checking in.
The two issues I dealt with during my stay are as follows:
1. The electricity was out in the bedroom when I first arrived. It took a few hours before someone eventually followed-up with me despite sending messages via the Airbnb app and leaving a message via phone, but I was eventually directed to where the breakers were in the apartment and how to resolve the issue myself.
2. I noticed some stains on the bedding. Someone came by and replaced the sheets and I was provided with laundry detergent for the rest of my stay on the off-chance that I had any concerns with cleanliness for the remaining linen and wanted to wash them again myself.
I will say that given these two issues the host company refunded my first night, which I think was a fair response since I did not have a smooth check-in/first night at the apartment.
I have now stayed at 2 locations that Home Sweet City has listed on Airbnb and I would consider any properties managed by them in the future.