Communication with host is excellent. Gave great tips on local treasures. Front door is keyless but each room requires a physical key. That doesn’t bother me but if you don’t want to keep track of a key there is no keyless option. There is no daily linen service and me and my guest had 2 towels for a 4 night stay. Not a problem for me but if your here longer than 2-3 days, you might also pack a towel if you like something fresh. Bed was comfy and only steps from the Metro made it a great value. Would stay again!