Laurens communication with my accompanied guest wasn’t the best ! They weren’t comfortable with her tone when reading the rules as if they were doing something wrong. I was fully responsible for not going over the rules completely with my guest so the downstairs door which is located in the living room of the upstairs apartment & isnt labeled was jiggled when trying to find the coat closet. I wasn’t expecting to get in after the rest of my party but I was on a delayed flight. Which wasn’t an issue for me because I knew every adult present will make sure everything was under control. The water was extremely cold, so I feel as if this house shouldn’t accompany a party of 6 guest because you will have to shower in cold water ! There were dishes in the sink when they arrived & the dishes that were already put away weren’t completely washed. There weren’t any garbage bags but when I contacted Lauren she agreed to bring some. I’m an army wife who just come from over seas & just visiting family but I wish I would have chosen a different place.