Pros: The house is located in a very nice and quiet area. Lots of shops and cafes were in walking distance. The house is modern and comfy.
Cons: My biggest problem was the host. A few weeks before our trip, Natascha called to tell us that if we weren’t open to switching into a different unit then she would cancel our reservation all together. This was of course after we paid in full and didn’t want the hassle of finding another place to stay for our vacation.
Before I booked my flight, I reached out to Natascha to see if the check in time was flexible and she assured me it was. We both agreed to checking in my luggage at noon. So I book our flights according to that time. Once I landed in DC at 10:25, I text her to make sure I was still good to head over at noon, she then tells me that I actually can not check in until 3pm. Infuriated I reached out to AirBNB and they too agreed (after reading our messages confirming noon as a check-in time)that it was unacceptable! AirBNB refunded us part of our trip as we were stuck at the airport for hours waiting to get into our house.
We unfortunately had a family tragedy 4 days before our scheduled reservation. We reached out to see if she was open to reschedule (not refund) . She of course told us no because of money which is fine. Business is business however, she was very rude about it. I think she was annoyed with us after that point and basically stopped being “friendly” altogether. I’m not sure if this is normal or not but our entire stay at the house, we didn’t hear from her once. Not one time did she check on us....