I'm sure Galen is a great host when he is at the location; however, he was not present during our stay. The space was co-hosted by a neighbor and our stay did not meet our expectations. We had contacted our co-host prior and arranged for an earlier time of arrival, but she was not around to let us into the home. Luckily, she gave us the code over the phone after I called her. This would not have been such an issue but it was 23ºF outside at the time. The room agreed upon was not ready, so we were given the choice of an alternate smaller room that was ready. No one ever met with us to go over the kitchen or other amenities described in the details of this location. We were cold and called the co-host. Over the phone, we were given brief instructions on how to use the thermostat. The cold persisted until we managed to change the settings. All of my experiences on airbnb have been great thus far, but I think I would have gotten more value by staying at a hotel on this occasion.