The unit was clean, the ac was on but it was not cool up stairs in the bedroom...needs a fan. His brother dropped off the towels and said Dennis was out of town. After spending a day DC we returned to find someone had been in the house...due to food out of the refrigertor and dirt tracked in on the floor...even though they request that you remove your shoes. We were unsure of the neighborhood and not told that someone would be in the house so that was not comfotable.