They were very accommodating and flexible when my arrival time had to change at the last minute. They are readily available and genuinely willing to help me with whatever I needed. They do live above you with some kids (no noises that bothered me but good idea to bring earplugs just in case), and you do have to go down a few steep steps to get to the entrance of the apartment. Overall, an adorably renovated apartment, very well equipped with everything you need (extra blankets, hangers, hair dryer, fan and heater, well stocked kitchen)! Happy to stay here again!