Sonder had quick communication and wonderful customer service reps, which we really appreciated being able to reach by text so quickly! The passcoded front door, elevator, and room door did prove to be meticulous, especially when arms were full, but overall was reassuring that safety was a priority. All in all our stay was fair! A few mild critiques, but nothing major that caused issues during our stay, and we were happy with having Sonder as our home for 2 weeks! No matter how you book, just make sure you download the Sonder app for instructions because we ran into a few people who didn't have it and were struggling to find their way around.