Disclaimer: This is just MY personal experience. This does not mean you will have the same one. I am only writing a review that I wish I had read earlier.
The Good:
- Home is huge and very spacious. It has 3 floors (including a basement) and there is plenty of room for everyone.
- The location is PRIME! All major attractions are very nearby.
- Neighborhood is quiet and safe.
- There is free street parking and parking in the rear of the house.
The Not-So-Good:
- If you value timely responses and clear communication, you will NOT get it here. The host was not responsive whatsoever. When I booked the place, I did not receive any confirmation or check-in instructions. I had to reach out to the host several times. They said they will email the house manual to me, but I never got it. I had to message them FOUR times before I got a response (which was the day of check in). I have screenshots of all conversations.
- We had to check-in about 9 hours late, because we were driving from Florida and got stuck in the tropical storm. I advised the host of this beforehand and constantly sent them updates. We arrived around 2am, were exhausted, and had a child with us. I followed the instructions on the house manual, but the house code was wrong. I tried several times but could not get in. I messaged the host on Airbnb and also texted the number they provided me with. When I got no response, I called them and they provided the correct code. I did feel bad for calling them so late at night, but I was annoyed we were given the wrong code and didn’t have a smooth check-in.
- As we were unloading our car, we saw a roach on the front porch. I ignored it because it was outside and not in anyone’s control. Once we were inside the home, I saw a roach crawl from under the couch and was so disgusted. I immediately messaged the host via Airbnb and texted them as well. There was obviously no response since it was past 2am, but I woke up to a voicemail from the host and there was no sense of accountability. More like a ‘Oh, well, we had someone clean the house prior and there were no issues.’ The parking spot in the back of the house was also filled with roaches. I informed the host of this.
- This has nothing to do with the host but just an FYI. If you have a big car, I recommend you find street. The parking in the back is really tight and won’t fight bigger cars .
- Airbnb listing stated the home would include soap. Well, there was no hand soap or body soap in the bathrooms. We had to take hand soap from the kitchen upstairs. When I asked the host about this, he said his listing typically does not include soap. When I sent him the screenshot of his listing mentioning soap as an included amenity, there was no response.
- Another FYI. There are no shower mats in any of the bathrooms. So, once you step out of the shower, you either lay down towels or get the whole floor wet. This did become a safety hazard for us, as we had a 5 year old with us, and he slipped once he stepped out of the shower. I did advise the host of this and informed him that even though the listing does not include bath mats, that is a basic necessity.
- When I we got to the Airbnb, I could not find clean towels in all of the rooms/bathrooms. I went down to the basement and found them in the dryer. I advised the host of this as well and no response.
- Another FYI: One bedroom is in the basement. The listing was a little misleading by not mentioning that the 4th bedroom was in the basement (with no ac or fan). 3 bedrooms were on the second floor and the 1 was in the basement, so we had to reconfigure our plan since we had a child with us. Not a huge issue, but just a small detail that should have been mentioned.
- Listing did not mention that there are no curtains in any of the bedrooms. There are just blinds, so you will be up at the crack of dawn because of how bright the rooms get. The larger room (with 2 beds on the top floor) had windows with no blinds, so it was VERY bright and hot during the morning. We were unable to sleep. I also informed the host of this. Just another FYI, the beds are uncomfortable.
- Check in time is later than usual (4pm) and check out time is earlier than usual (10am). We did advise the host that we want to check our earlier, but it was not confirmed. The cleaning people were here 15-20 minutes early. They waited at the back of the house (where the parking is) and we had no interaction with them, but just seeing them there made us feel uncomfortable and rushed.
If you don’t not care for comfort and communication and just want a place to crash at, this might be a good fit for you. Otherwise, I would not recommend.