The location was 5 stars (around 4 blocks to the White House), but the overall experience was 3-4 stars.
The pictures make the place look bigger and brighter than it really is. Since it’s an old renovated building, the hallways are narrow and tight. There are no closets, and there is no place to put clothes or luggage. The second bathroom is only accessible through the kitchen. The kitchen is small with little counter space. The place was nice, but not exactly what we were expecting.
The washer/dryer is a single unit. It stopped working while it was still filling with water. When we reached out to Douglas, he indicated he knew that it wasn’t working a week prior to our stay. He didn’t have the courtesy to let us know that it was broken or to at least put a note on it. He did provide a temporary solution by giving us access to a ground floor unit with a working washer/dryer. This was helpful, but still annoying and inconvenient.
There was only enough coffee to brew 3 cups and there were 4 of us staying for 3 nights. After contacting Douglas, more coffee was delivered that afternoon.
At the end of our stay, we asked Douglas to give us a credit for all the inconveniences. He did ask what we thought was fair, so we suggested a $100 credit. At that point, he stopped replying. We made several attempts to get a response and never heard back.