The host was in close contact prior to or arrival & after we arrived to make sure all was going smooth. Prior to or arrival the host also sent us very very detailed information on the apartment, neighborhood bars, restaurants, activities, local attractions etc. Also instructions on how to handle anything out of the ordinary. The apartment was just as described and we definitely plan on returning. It is in a great quiet neighborhood that has plenty of character. Information was also provided for DC and it was very easy to get to.