On arrival I needed to call Greg about instructions for entry to the apartment and he was immediately available to provide assistance. He also dropped around to the apartment about 90 minutes after we arrived to check that all our needs were met and that the cleaning service he uses had completed the set-up of the apartment after the departure of the previous guests. He answered all queries and provided information about the area. Greg's attention to detail was tremendous and had all aspects of his apartment labelled to make it so much easier to find things at a glance. Great kitchen set-up with so much thought put into what guests might need as a family needing to cook for themselves. Small details such as plenty of paper towel, toilet rolls and bathroom toiletries made such a big difference. There were even umbrellas provided (which we used as sunshades as we hit the hottest few days Washington had ever had)!