Albert was really nice and helpful, though I never met him in person. He sent a few texts and emails beforehand, making sure I would be able to get into the apartment and offering to show me around the neighborhood if I wanted. The apartment was very nice and a lovely place to stay. It got a little cold since it is a basement-level apartment, but that was nothing a little fixing of the thermostat couldn't fix. Albert has a book of all the information for all the appliances in the apartment, which was really helpful! Overall, very nice stay!