Josh was polite, friendly and relatively easy to reach (except between midnight and 8am EST when the issue occurred but that is understandable as he was likely asleep)...the issue is more-so with the cleanliness of the space. I expected a lot more from a super host and based on the reviews. The shower liner had visible mold, the upstairs vent was covered in dust as was a ceiling fan, there was rust all over the shower head and we arrived having to clean up food crumbs and particles off the kitchen counter. To Josh's credit, he was extremely apologetic about the condition of the unit and offered to immediately have his cleaners come over and do whatever was necessary to make it right for us. We just didn't feel comfortable staying there as a result and went immediately the next morning to a luxury hotel near Dupont Circle that adheres to SafeStay (AHLA - USA) and WELL Health-Safety Rating (IWBI) cleaning and disinfection practices.