Chris and Katelyn's house was perfect for our family trip to DC. We were planning to meet my 90 year old mother there. I had it all worked out for us to arrive before her and meet her at the airport. Unfortunately, we had major flight glitches and didn't make it until the next day. Chris went out of his way to leave keys with a neighbor so she wouldn't have to mess with the lockbox. Communication was fast and easy. He even left some food out for her! Fantastic experience. I highly recommend Chris and Katelyn's house.