My parents and I stayed here for two days. Please note that I have used Airbnb for many years and this is the very first time I am writing a negative review. I find it very frustrating that despite all our issues staying here, there were only ever excuses from our hosts and never any apologies. They denied our claim that their cleaners simply did not do a good job, and they denied everything else as mentioned below:
Firstly, we found old peanuts in the pullout bed. When I told the host she simply said that the people staying there before us were probably eating peanuts on the couch. She made no apology and didn't say anything about it being the cleaner's responsibility. Secondly, I was not able to sleep on the pullout bed and therefore did not have a bed - it was extremely saggy and was going to exacerbate my back issues, even with the memory foam topper they provided. It wasn't that comfortable but it was less uncomfortable than sleeping on the pullout. They say two people can sleep on it, which is not possible unless they are children. My boyfriend came by to hang out for awhile and when we both laid down on the pullout we were totally squished and uncomfortable (and we are both slender people). The sheets for the couch did not smell or look clean, were wrinkled, and had some gross looking brown stains, so I just slept on the couch leather with a blanket. When I told our host about the sheets, she said something about the stains due to fabric softener that they were no longer using. Granted they did have new sheets in the closet but they were not washed. Thirdly, the cover over the pullout bed mattress was all torn and old looking.
There were other problems which I brought to the host's attention - the bedding in the bedroom appeared as if it was slept in when we pulled back the top duvet, and the floors and bathroom needing more attention in terms of cleaning. We usually remove our shoes wherever we stay but noticed our socks got dirty, so we kept our shoes on inside the apartment.
More issues with our stay: the fireplace is non functional despite listing the apartment as having a fireplace. They claim the apartment can sleep six people. That is not really accurate. The pullout cannot sleep two people as stated above. They do say that the other two beds are blowup mattresses but there is no real space to put them other than in the hallway, plus it would block entrance to the bathroom. It seems a stretch to say that the apartment sleeps six and has a fireplace.
Our host did respond to my email after our first night. She came downstairs to talk in person, but without asking if we were available to talk. We had a friend visiting with us at the time, so it felt awkward and uncomfortable to go over these issues.
I stated our issues to our host, asking to be partially compensated for our stay. They said they would not compensate us and denied all of our issues. That is unacceptable customer service, especially given the rate we paid.