A small group stayed at this property for my wedding weekend. Property was clean with a cute courtyard. Owners were responsive but the property managers (LuxBnB) were extremely rude.
We saw a mouse in the room. Although the owners tried to address it the best they could, LuxBnB tried to normalize the situation as if we should have accepted mice running around due to the COVID pandemic. My question is if it's normal during COVID, there should be a disclaimer on the posting before I book!
LuxBnB later called the exterminator to put in food traps. They got angry when I rescheduled the exterminator to the next morning so that I could host our pre-wedding dinner with our priest. They had no right to get angry with me. Why does my plan have to get ruined for their mismanagement and poor communication? Would you want exterminators interrupting a prayer session?
Another issue was that the fridge took 24 hours to cool and almost spoiled our food. It is not unreasonable for me to expect a fully functioning fridge as soon as you check in. However, Luxbnb belittled our concerns and treated me as incompetent for how to operate the fridge and its temperature setting. While the fridge ended up cooling hindsight, I worried about how to feed my guests if all my food spoiled at the time. LuxBnB did not seem to understand this issue nor were they sympathetic. Would they have reimbursed me for the spoiled food and potential hospital bills? Would you want spoiled food to ruin your wedding weekend?
Overall, place was good but had horrible experience with the property managers. I will never book anything that involves LuxBnB.