James responds right away to messages and fixes issues promptly. He has recommendations and all the amenities in the kitchen and bathroom for guests, which was very nice. Although we enjoyed our stay, we had a few issues. I have a small car and 3 other people were joining me, so I asked James if we could drop off our stuff at the Airbnb before the check in time. He said yes and we dropped off our suitcases after the previous guests left and before the cleaners showed up. We messaged back and forth and I told him when we’d be dropping off our things and when we left. I left brand new drinks in the fridge. As well as two new Costco snack bags (popcorn and tortilla chips). I reported broken cabinets that he fixed promptly. When we got back, everything in the fridge was gone and one bag of chips was gone. He said the cleaners threw it out. They also threw out my friends jacket. James offered to replace the drinks the following day. I declined because we wouldn’t need it the following day.