Thank you for the great responsiveness. We enjoyed our stay in your home. The following suggestions to help you get a better rating were put together by our group of 6 ladies who stayed Oct 5-12.
Time for a deep clean (rugs, furniture and light fixtures) , many drawers have part and miscellaneous items - consolidate into 1 place. Kitchen - add cutlery tray, medium size bowls, set of 8 matching dishes, cups, bowls, plates, drinking glasses. Make sure all of the items advertised are provided and are in working condition. Thanks for the toaster -- there is no blender and I only found a very used baking sheet. Provide hand towels for the downstairs bath and a hook to hang it. The pullout sofa in the living room needs to be replaced (broken and very dirty) plus there was no bedding or inflatable air mattress as advertised in the storage area. The chairs in the dining area should be replaced -- 2 were broken and not safe to use. Light in refrigerator is burned out. Need a recycle bin in kitchen. Safety mats for both bathrooms (only found and old one in master and it could be replaced). Living room fan does not work. A manual for the house including tips for the area would be helpful - restaurants, grocery store, directions to metro, etc.
When a guest requests and pays for late checkout -- no one should enter the property including the cleaning team until the guest has completed their visit. We were interrupted twice -- once after I notified you.