The house is beautiful, but there were some serious complications that ruin my stay. The booking process went well and I thought I was presented with all necessary information regarding rules and normal procedures. I was provided a list of several rules mostly about the quiet hours and Violation fee of $200.
Once arriving and checking in following the list of instructions provided. When arriving to the beautiful home, I noticed several signs plastered all around the home with additional rules not listed in the listing description. I also noticed that I wouldn’t be able to use the deck as advertised in their amenities. When inquiring about this false advertisement on their part, they explained that it’s unsafe and a potential liability if used. I explained that the decks (advertised amenity) listed in the booking listing was one of my primary reasons for booking the home. I requested to compensated for this false advertisement. They immediately denied my request verbally and they never address this concern among other concerns via messenger.
Late later that night, I received a message asking for all of my guests names and ages. They explained that this is apart of the checkin process and it was for security purposes which would be understandable. However, checkin was at 3pm. I received the request at 10pm after all my African American guests had arrived. My concern is that if this is apart of their normal Checkin procedure, why was this request not listed in the checkin procedures which I have seen on other Airbnb listing. I considered this suspicious and unwarranted especially hours later after checkin.
Lastly, there was previous water damage throughout the home. There was jacuzzi in the master bathroom they could not be used either due to the water pressure and issues in the home. It rained the last day my guests and I were there and two of my guests woke up to the ceiling leaking on the top level which extremely unsafe and Hazardous. They need to fix the roofing issues before allowing guests to stay here.
I’m currently awaiting a resolution from Airbnb regarding these concerns since I have not heard from the host.
Although I had these concerns during my stay, I ensured that my guests and I remained respectful and follow the many rules requested. We paid the cleaning fee however we ensured the place was cleaned and in its initial condition before our stay. I suggest that if you plan to book here, ask as many questions as possible to ensure you will get what you paid for and that it is safe. Lastly, if you can deal with the many rules including quiet hours, no smoking, etc. then it will be a okay stay for you. It was difficult for my guests and I (total 9 people) to fully enjoy ourselves without the fear of violation of the quiet hours and the steep fee of $200.