This listing uses a third party service to deal with any issues that come up - including not being able to check in. When the code to get into the place did not work, I called “the host” and spoke to a customer service rep from the third party service. They had no help to offer me other than to read the check in instructions.
When the host did get in touch with me, I asked if someone could please meet me at the location to help us get in. That request was ignored. There was no “sorry, we actually don’t live anywhere near the place” or “sorry, we’re traveling ourselves right now”. They gave me the lockbox code to get a physical key myself, which would have been fine if it had worked! We ended up shortening our stay in DC and going to a hotel, as there were no Airbnbs available at such short notice.
I have no idea if the place would have been clean inside, and otherwise the same as advertised in the listing, since we never got in. But the outside patio area was dirty and mosquitos ate us up!