We had a great time in Washington and the room was ... perfect. Air conditioner, TV (if needed), WiFi, a very comfortable bed and a gigantic bathroom. We were provided with fresh towels and also could use the kitchen. Within our short stay we met Ruben just once but he is a very nice guy and helps if you have any questions.
The next metro station is about 15-20 minutes away but easy to find and you can also use the bus which stops only about 5 minutes away.