Yes, there is the initial introduction to understanding the entry/access of the lower level, but once the run through was made ( a clear, lengthy explanation given via text), we enjoyed our spot. We considered ourselves safe and ensconced.The proximity for us to walk to all of the Mall's offerings was just right ! The brochures on the desk were helpful assists in our orientation (there could always be more....). One such brochure was about a free transit system. We did not know about the Circulator bus which we did find useful on one of the days we combined the service with our walking. We walked lots and lots....enjoyed Marguerite's place very much. Off street parking was greatly appreciated as was he entire apartment as it had all the amenities we would want.