Perfect location - close to everything downtown, but not right in the middle of the busiest sections, peaceful setting day and night. The courtyard was nice, a welcome green retreat in the city, friendly cat included. The youtube video really helped getting in and situated. I almost wish every place I stayed had codes instead of keys.

The only things I might like would be a door guard for the front door to feel more secure, and we had trouble figuring out the TV downstairs on the second night, but that was after a couple drinks. Minor issues that don't detract from the enjoyment of the stay. We never spoke to Sam, but didn't need to, everything we needed was in the email.