Great communication with host. He always responded promptly. He was always very friendly. House was very nice. The only reason I gave it 4/5 stars is because there were several areas that were dirty/neglected. Washer had a bad smell, there was a lot of dust, floor/bathroom rugs didnt seemed vacuumed and we had to wash every dish/pot/pan/silverware that we used as well as there were dirty dishes in the dishwasher when we got there. Not sure if the cleaning company needs to be re-evaluated because everything else was SO awesome! My son loved the dartboard in the basement!