Everything was great but it was pretty cold and the thermostat was upstairs thus out of our control. She did note that in the description but when asked to turn it up they want you to adjust this vent and use a heater first. It did work, however it took a while and you have to turn it off every time you leave and start over. It was also Very Loud for someone who is not used to having upstairs neighbors, poor insulation as you can hear every step and talking. They also had pretty loud music playing one night and it was right over the tv. It wasn’t disrespectful but it was bothersome non the less. She was very responsive and everything was very neat and clean.