This was my first experience with an air bnb and Ven and Megan made it an amazing experience. From the very start, after a long 19 hour drive, when it was time for me to check in, it started pouring rain so my daughter and I stayed outside in the car to wait it out a bit. I messaged them to let them know I was there and Megan came out within minutes with an umbrella and helped us get checked in. She showed us around and told us where everything was, I felt comfortable from the get go! With it being my first experience, you can imagine, I had all kinds of questions and I felt like I pest for having to message all the time but Ven made me feel so much better and reassured me everytime that it was not a problem, they were there to help. All of my children were comfortable and said they would like to stay there again, so as long as we are welcome back and the space is available, this is where I will be staying for my yearly trips to Colorado. Oh and Ozzy is so adorable and loves being loved 😍