This was the worst Airbnb experience I have ever had. The basement apartment looked like someone had been living there and not cleaned before we arrived. The bathroom was dirty and some of the dishes and silverware were unwashed. I messaged Sarah and without telling us, she sent her friend to "clean." Not sure what he was doing but left as quickly as he came in.
I was then completely grossed out to see that the sheets and duvet cover had brown/red stains on them and when I messaged Sarah about this her response was we could cancel for a full refund and she would then refund us the cleaning fee. Since I didn't want to start looking for a hotel at 7 pm that night, I told her we could compromise and stay if she had her cleaning person come and clean the next day and refund us the cleaning fee we paid. Sarah said, "Okay, if that is what you would prefer." My only thought was, no that is not what I prefer, I prefer coming into a clean Airbnb!
After sleeping on a bare bed and my daughter sleeping on a sofa with no sheets or pillows, we went out for the day. When we returned the sheets on the bed were washed but the bathroom remained uncleaned, there was still dog hair on the floor and left the dishes dirty.
Sarah knew I was upset at the situation but it seemed like she did not care. When I asked her about the Air Conditioning it was listed to have, she replied 8 hours later saying that the control of the thermostat was in a different location of the house and it was not something we could change ourselves.
By the way, we still have not seen the cleaning fee Sarah said she would refund us.