Honestly, the check in process was fairly complicated vs. other AirBnb's. For me, the system didn't work on the first two tries. Yet, they did work with me on extending my stay... given the extreme storm that came in. However, be prepared for an additional triple check to get access to a nicer place. It's quite a process. Btw, I gave this a lower rating because several things in the apartment were not clean/broken.