Sam could not have been more responsive, helpful, and considerate. He even left us snacks upon our arrival, including fresh fruit and chocolate! And he took care to see that we'd have a safe dry path to get from the house to the car or street after new snow created a beautiful (but somewhat dangerous) landscape. Beds & bedding were lovely. Kitchen, though small, was well equipped for our needs, which was mainly limited to breakfasts since we spent our full days at our son's. Highly recommend!