Great location, great price, Responsive host. The listing states only one person lives upstairs with her dog but there is more than one person staying above you so there is a bit of noise from them. Unfortunately I had to leave early due to bed bugs, contacted Airbnb and the host at the same time, air bnb reviewed my pictures and automatically cancelled my stay due to the nature of the bites on my leg. Host came over as I was on phone with air bnb pulled mattress and claims that it was a spider that had bit my leg over 30 times with all of the bites being 3 and 4 in a row in the same manner as bedbugs and simply offered to spray near the windows to remedy the situation.
I was not comfortable with this remedy so she offered to put me in another one of her rentals the same night and for the remainder of my extended stay and she would figure out everything with Airbnb as she was going to absorb the cost difference of the new apartment due to the inconvenience. I tell her that’s great, she then tells me that her mother would follow me over to the new house and show me the place and if everything was okay she would go ahead and hand over the keys as the host had to leave.
That’s when things took another unexpected turn.
After doing a walk through with the host’s mother she tells me that her daughter called on the way over and told her that since I reported her to airbnb at the same time I contacted her initially she was no longer able to help me with another rental as Airbnb had automatically cancelled the booking with a prorated amount back based on the time I was there and therefore she was going to be down 2 rentals for a month without being paid.
Granted this was all being relayed to me by her mother who admitted she didn’t do anything with the Airbnb’s as the host was to busy to handle the situation on her own.
I had so many questions at that time with no way to contact the host and was so overwhelmed once the host’s mother told me that they were unable to help me any more and were turning me to the streets for the night.
After a few hours I finally hear from the host and she instantly has an attitude over the chat platform on the app asking why would I report her to Airbnb at the same time as contacting her without giving her a chance to remedy the situation first. Then clarified she was no longer willing to help due to me contacting Airbnb as she wanted to handle things outside of Airbnb support.
I spent the rest of my day on the phone with Airbnb support trying to get something resolved and am still awaiting a resolution 4 days later.