The lack of communication with Sonder representatives is appalling. While the fire alarms were going off for CO2 being leaked into the building from the basement Sonder repeatedly placed guests on hold and was unable to provide any support for over two hours. The Sonder emergency number even placed the Denver Fire Department on hold for over 15mins. This was all while the fire department was bringing in venting fans to vent the building of CO2.
I was also informed that there is supposed to be a Sonder representative on site at all times; who is not and was never seen by myself or the other Sonder guests. The only Sonder reps that were ever seen on site during my stay was the male property manager and another female Sonder rep. Neither of which provided me with names after knock on my door after 9pm on Sunday (9/12).
t’s also extremely unsafe to have the building fire and Emergency response system automatically calling a cell phone that does not have an available representative to immediately handle the alarm is going off in the building.
During the day sunlight over heats the front door keypad causing it to be hot to the touch and not always accept the entrance code. The eight button also seems to have major issues.
The Sonder property manager was also supposed to come talk with me on Monday however never showed up. This was regarding safety concerns and the fire department needing to be called to the building earlier in the weekend.
I was also unable to access the roof at any point during my stay. The code that I was given would allow access through the rear staircase. When informed female Sonder rep on Sunday she merely shrugged it off.
I would also suggest updating your listings to be more accurate. The pictures and description that was provided for that specific unit was completely inaccurate. There was no tub in the bathroom, the furniture was completely different. It seems like you only pictured one of the Sonder units and are using that unit to represent every unit that you’re renting.