I'll let the facts speak for themselves:
We arrived about a day and a half after a big snowstorm. 12 inches of snow. Hosts made no efforts to clear the snow. We got stuck in driveway and parking on street in front of house. It took 3 people pushing us to get us out. The backyard gate has known issues according to host and would not open. There was no shovel and no salt. We had to go knocking on neighbors doors to borrow a shovel. The snow quickly turned to ice. We went to two places in search of salt to treat the ice on front steps and sidewalk from front door to street but could find no salt. We contacted the host. They had someone drop off "salt" the last day we were there, but it was salt for a water softener, not ice salt for sidewalks. The gutters all had huge 2-3 feet long ice icicles dripping on the front stoop. It made the ice a bigger issue than it would have been. We battled ice the entire time we were there.
Back gate would not open even after several adults tried to open it over a period of days. Again, the hosts said this is a known issue, and we needed to jiggle it correctly to get it to open. We tried repeatedly and couldn't get it open. So we had no access to the fenced in backyard that was featured in their listing. The interior doors to backyard had padlocks on them so we could not use those doors at all. The fenced backyard was one of the biggest reasons we chose this listing so that our dogs could have access.
The host knew there were 4 of us staying there from our very first communication, yet they only provided 3 bath towels. I inquired about more towels twice during our stay through the Airbnb messaging app. The host would respond to other questions, but totally ignored the questions about getting more towels. My son, who we were in town to visit, had to bring us more towels and more toilet paper from his apartment. Host only provided 3 rolls for 4 people for 4 days.
This place is not safe. The hosts live here full time, so they lock things up, which is fine, except that they locked all exits from the house except the front door. I suspect that violates fire codes. The last morning we were there my husband had to go to Fort Collins early in the morning with the intention to be back by our 11am check out time. He left so early all of the rest of us were asleep. He locked the door from outside as he left. We had two cars. So the rest of us were scheduled to meet friends for breakfast and then come back and pack up and leave at 11am checkout. But when we got up and ready to leave at 7am we found ourselves LOCKED IN THE HOUSE WITH NO WAY OUT. Once the door was locked with the key from the outside, you cannot open the door at all from inside, which is crazy. I called the hosts and they told us this was also a known issue, she said "...every 200 times or so the locks do this...." and she said that we needed to CLIMB OUT THE WINDOW. There's even more to tell, but at this point I think you probably get the picture. The most astounding part of this entire fiasco is that Airbnb is continuing to allow this family to be hosts and offer this property to unsuspecting guests.