I had read wonderful reviews before booking, and I was pleased to find them to be true. I did not meet Ven, but Megan was lovely. She offered her knowledge of the area to give suggestions of things to do, and responded quickly when contacted. Although they live and work upstairs, we had our privacy. The apartment was perfect for me as it was very near my son's apartment. It is in a safe area and parking in front was always available. I previously stayed at hotels. This was a much better choice. I would highly recommend this apartment to anyone interested in staying in this area.