WHAT A NIGHTMARE!!! After arriving at "Mike's" (not the real owner) Airbnb on Navajo Street in Denver, I was unable to open the coded front door. It took the host over 4 HOURS to respond to me, with some excuse about the security company changing the code on the door. The neighborhood is sketchy, with abandoned buildings and lots less than a block away. I do NOT recommend this location for seniors or families with children.
Most of my gripe is with Airbnb! I've been a loyal customer for years, and have NEVER had so much trouble contacting ANYONE who could actually help me!! After at least 6-8 phone calls to various customer service people - NONE of whom could help us, we finally were able to escalate to someone who offered to find another Airbnb in Denver - only to offer 3 locations outside of the city (and she knew I did not have a car). I had to get a hotel room, and I'm not even certain if Airbnb is going to help with this unneeded expense. I have AT LEAST a DOZEN threads on my phone from different people at Airbnb - none are connected, and most just offered links to articles about difficulties with check-in. Again, a total nightmare!! I did not get to my hotel until close to midnight, after arriving at the Airbnb at close to 7:00 p.m. I am still - 4 DAYS LATER - waiting for an actual live, human being MANAGER to call me back. Inexcusable!!