The place was nice, clean and comfortable. However, after traveling all day, I took a shower and no soap They said they were out and will have it for the next guest. I had some so no big deal. Then no hair dryer. Again, they'll have it for the next guest. Does me no good. There was record snow and temps well below freezing and I have to go out with a wet head. I was there for a week - plenty of time to arrange to get me soap and a dryer. The place was 5 stars but it wasn't a five star experience. It will be for the next guest, though.