Pros: Great building, excellent location (right next to Whole Foods and across the street from Union Station), comfy beds, friendly front desk staff
Cons: Stayed for 5 days and had NO internet the entire time. We kept being told it was being fixed but it never happened. We weren't able to work or stream TV at all. Front desk staff told us we'd get a small refund for the inconvenience. I messaged through the app and sent emails but still have not heard back from anyone.
Keypad wasn't working when we checked in. They couldn't fix it until the next day so 4 of us had to share one hard key until it was fixed.
There is no back-ups of anything (papertowels, toilet paper, bath towels etc). You have to go down to the front desk and ask for something anytime you need it.