Sam was very nice and helpful and he sends you a You Tube video explaining how to get into the building and loft and also where to park. This really helps make it easy for you. The loft is in a perfect location if you want to see downtown Denver. You can walk everywhere which we did. There are many restaurants and bars close by and the Great Divide Brewery is a stones throw away. The loft is clean and has what you need for a comfortable stay. This loft is great for couples or singles. There are stairs to get to loft and in the loft. We had no problem with stairs, but it's good to know. We recommend Sam's place to thows who want to hang out and get the real Denver vibe!!!!