We were initially very impressed by the place when we first arrived and had high hopes based on previous reviews. Unfortunately, the first night we stayed we awoke at 1am to very loud banging noises, hysterical sobbing, pacing, and overall distress from a startling and concerning altercation upstairs. We were not able to sleep and felt concerned for our safety. As soon as the noise stopped - around 7am - we packed up and left. We immediately messaged our host about the situation. We were dismissed, received no explanation for the occurrence, and were denied any degree of refund. This left us without housing and we had to spend the next 2-3 weeks calling/messaging Airbnb to get a partial refund. Hopefully, the host will grow and change moving forward. We wanted to write an honest review because we wish we had known about the situation before booking. This is not an attempt to ruin the host's ability to continue hosting. Hopefully, this will be remedied moving forward.