The home is nice and had great potential but I think the upkeep just isn’t there to call this rental a true luxury home. There were a number of issues during our stay that was disappointing. I will list the issues here (all of which I communicated to the management team).
- We were not able to unlock the doors to the home , mostly because the person we were in contact with had no idea how to trouble shoot the automatic lock system/keypad. We were locked out for over 1 hour with a toddler who was way past bedtime. The solution which my husband figured out, was just to push # after entering the access code. We were explicitly told not to touch anything on the keypad before and after punching the numbers.
- The basement bedrooms overall was a disappointment:
1. there was clear water damage in the basement bedroom (yellow / spots of black discolored base boards and large water spots on the ceiling). We were not told about this prior to renting and when I messaged to ask about the possibility of mold, only thing I was told was “there is no mold”, just cosmetic work which they said they deferred as to not disrupt renters.
2. the 2nd basement bedroom is so dark that we even tried bring lights downstairs to make it less dingy. There rooms are not furnished and have random tables thrown in just for storage
3. The basement shower takes forever to drain.
Other miscellaneous things that just needs to be addressed:
- We didn’t have a working dryer which actually was very inconvenient because we have a toddler who tends to spill everything on his clothes.
- kitchen sink had a leak
- there were multiple wicker furniture in the yard and 2nd floor overlook that were completely torn and unusable
- one of the couch’s arm was completely broken/collapsed.
- the grill in the backyard clearly hadn’t been cleaned for a while
Overall I was expecting more from this rental and it just missed the mark.