The internet and TV was out for the whole trip. 24 hours of that the AirBnB hosts admitted was due to Comcast terminating internet service after $190 of unpaid internet bills (how many months must you have been deliquent to rack up $190 of internet bills??). The rest of the time, the AirBnB hosts claimed there was both a Comcast and Xcel energy outage in the area. Since we always saw the router signal it wasn't an energy problem (aka the 802.11 signal was strong but the connection between router and ISP the problem), and we were able to connect to the neighbor's Xfinity wifi if we walked out to the street/car.
Additionally, there was construction on the other house on the property going on throughout the trip, which we were not informed about. This included us being awoken to loud sawing taking place not five feet from the AirBnB (which is above the garage in a separate building), construction members surrounding the AirBnB and gathering equipment under our porch, and waking up to a construction worker on a ladder right outside our window. We aren't sure why he was on a ladder on our AirBnB and not the second house on the property that construction was actually being done on. Either way, it was a total invasion of privacy. We were about to chance before noticing a person outside the window, luckily.
We requested a refund since we flew out to Denver to do apartment research for an upcoming move to the area, so having no internet put the trip in serious jeopardy. We had to spend it in coffee shops doing research and loading websites. The AirBnB hosts denied our refund past refunding the small cleaning fee, stating that we turned down their offer to put us in another apartment in another part of the city. We felt that turning down their offer and requesting a partial refund was reasonable, since we couldn't afford to give up an entire day of our own short trip to pack and move apartments, and since we rented an AirBnB in that location specifically.
The worst part of this experience, though, was the hosts completely fabricating the claim that we agreed to the cleaning fee credit over the phone.
Had the AirBnB hosts been more willing to work with us regarding the refund, and didn't make things up out of thin air, we would have given them a stronger rating for their effort taken to address problems and otherwise decent AirBnB amenities. We were very disappointed with the poor communication from the hosts.
Also, it should be noted in the description that there is no separate door to the bathroom from the bedroom. Expect to get real cozy real quick.