The apartment was comfortable, clean, and accessible to the Rino area as well as downtown (by bus or Lyft/Uber). The only difficulty we had was that we got locked out the first night, in very cold weather, because the electronic keypad stopped working. The other option was to get in using an app called August, which you can use to unlock the door electronically. However, it is a somewhat buggy app, and I had tried downloading it multiple times earlier, without any luck. Eventually we managed to download it, and it worked fine. While this may not have been the owner's fault, we ended up being stuck outside in the (very) cold weather for nearly half an hour. To her great credit, Claire responded quickly, despite having just given birth to a baby (!). She let us in remotely, and later changed the battery in the keypad. The place was great, the neighborhood was nice and accessible, but I would encourage the owners to re-think using this app.