My family and I were excited for our stay for Christmas and had high expectations based on the reviews and the price we paid. I had to message the host a few times before getting a response about the pet fee and the possibility of checking in early (booked in September for December and sent 4 messages before hearing back). We knew the fireplace downstairs didn’t work, but were disappointed when we were unable to get the upstairs fireplace to work. I messaged the host about it and received a Home Depot video, which wasn’t super helpful. We then tried using the grill, which was pretty dirty, and found 2 empty propane tanks next to it. We had to disconnect the propane from the fire pit, which wasn’t full, and use it for the grill. A towel rack in one of the bathrooms was falling off the wall, we didn’t have enough hot water one morning, and the oven didn’t work well. The stay was okay, but we left disappointed after having such high hopes and paying so much for the holiday.