Lana was very quick to respond and gave me info and directions! her place is so stylish and I loved all her decorations and decor. She was friendly and personable and the bed was so comfy and cozy I hated to have to leave. There was soap, towels and everything was spotless. She has two adorable and affectionate cats who gave me the love I was missing from my kitties back home. Great place and highly recommended!