Physically, the place generally matches the pictures. Serviceable, not newly renovated overall nor with an emphasis on decor, but with space and location convenience. There are important things to take into account that are beyond photos. TLDR: would only recommend staying here if there was a need for value and the guest is well aware and okay with likely issues to encounter.
To be aware of:
- "No pets" and "no smoking" "on the Quadplex property" and "out of courtesy for our guests" listed (as of Feb. 2022) is not true of other units. If you are sensitive to barking, allergies, or smoke, this may not work. The dog across from us barked for 20-60 minute straight spurts and at times avoiding smoke was not possible on the path to/from the unit.
- "Newly renovated" refers to parts of a room at best, not the unit nor full rooms. If you are expecting recently done surfaces, design, and upgrades overall, you will be disappointed. I was told tile was recently redone in the bathroom, which you can tell is newer, and is paired with countertops, walls, cabinets that have dings and age.
- "New appliances" do not apply to this unit. The stovetop burners are all uneven, oven smokes even after we cleaned it after using it once, and all appliances are aged. Serviceable, but not new or good performance for all uses. (Hard to cook with oil or water always tilting.)
- Air conditioning and heating are controlled by the unit above. We were mostly comfortable as we made use of the in-room heaters during our winter stay, but you do not have larger temperature control and may need to dress accordingly inside.
- Noise transfers very easily, especially from above. When they enter the unit above, use the washing machine, walk around- you can track it all by sound. If the guests above are heavy footed or doing anything more disruptive, you can hear it from any room in the unit (stomping in the kitchen sounds and feels like it is also directly above you in a bedroom).
- Smells also transfer easily from above. If they cook, or burn something, you will smell it through the unit.
- Snow was not always prepared for or cleared. Sometimes there was salting or shoveling the path for the unit, more often one path was cleared from the shared hallway but didn't include full access to parking or off property. Would not recommend this for people with mobility limitations or slip and fall concerns during the winter.
- Living room TV sometimes stopped responding to remote or on TV controls. Since it couldn't be turned off even from the power on the main unit, we would unplug and reset. The reset seemed to work, but not sure of the reasoning for non-responsiveness.
- Biggest issue was sound concerns, which wasn't resolved. While the tenants who stayed above us are likely on the louder end of the spectrum and not the property management's responsibility, people staying here should be aware that you can track movement, voices, and smell from the moment someone enters the unit above. Even with normal walking, talking, and cooking, you will be intimately aware of what is happening in the unit above. We asked for quiet hours we could all adhere to during the night and for better sleep, but as of checkout the quadplex listings had not been updated with this. We also talked to the upstairs tenants, who were apologetic but didn't always change behavior and we were awoken from sleep between 1-5 am several times.
- Overall: a lot lacking and didn't feel like there were "issues to ask about" and be resolved, but rather the overall hospitality and care of this listing are not personal, special, nor up to what we have experienced at other AirBnb stays. With how this unit is listed being inconsistent with reality and other issues regularly throughout the stay, I did not have faith in effort for care or improvement.