Alex’s place was clean and in a great centrally located area. It had most cooking and everyday necessities for a long stay. While we enjoyed our time in her place, it is obvious that Alex is a bit detached from her hosting duties. She is not aware of who the next door neighbor is (she told me a young family, but it was actually a young man that constantly left the shared front door unlocked and ajar). Our biggest issue was that the night before our arrival she told us she had just been at the place and saw the a/c was broken and asked if she could send a technician over at 8am on our first morning. The technician stayed for over an hour and did not abide by COVID-19 safety protocols the entire time (he kept taking his mask off, used the bathroom 2 times, and was not socially distancing). Not only did we feel unsafe and inconvenienced, we also learned that he was contacted to fix the A/C the week before but Alex wasn’t available to let him in - so she lied to us, which we did not appreciate. She refused to give us a refund or discount, but thankfully Airbnb did for our first night. She did offer a full refund for the remainder of the stay, which we did appreciate, but unfortunately we couldn’t find a replacement so last minute. Aside from issues with Alex, the outdoor area was lovely and neighbors in the building were all really friendly.