On our first morning the closet door somehow locked with all of our luggage inside. It took over two hours for the issue to be resolved. The communication we received through the 24/7 online assistance and front lobby were both frustrating and disappointing. An apology was finally offered after one hour, but little else was done. I asked if we could be compensated for this issue, and my question went entirely unanswered. We weren’t given a timeline on when someone would come open the lock and had to follow up multiple times to receive help. This detailed our entire morning as we were locked out of accessing our clothes, toiletries, and my medication. Issues happen, but the lack of concern and prompt response from the hosts was appalling. Amenities were also lacking. No laundry detergent, one dish detergent pod to last us four days, and a total of two bath towels with one washcloth.