Overall a disappointing experience, from check-in to check-out. We had issues getting the proper keys, we weren’t able to work with the property’s front desk directly to get packages or mail, and the response times from Blueground were slow and generally unhelpful. The property itself was nice (after they moved us to a new location because the first property we booked reeked of cigarette smoke, but was somehow “non-smoking”), and the location was good in downtown, but I wouldn’t stay with Blueground again.