Michael was amazingly responsive! Every single time we needed something, he responded so very quickly, and took care of our needs! I also want to mention that this was probably the best well stocked kitchen I have ever seen in any rental we have ever had, and we have had a lot of rentals! We needed to prepare several Thanksgiving dishes, and we had everything we needed The only thing I would add would be some oven mitts! Thank you Michael! Your home felt like our home while we were there!