Communication was excellent and check in was seamless with the detailed instructions that Brad left. The bed and linens were very comfortable and the room was very clean. The only reason I can't give it five stars is because of the noise level from the street. The room is right on a very busy road (we visited on a Monday night) with cars zooming down all night. I'm a light sleeper and thankfully I had earplugs, but without these I would not have slept much at all. I do think it's a good value but if you are a light sleeper just come prepared. Otherwise we enjoyed our stay and Brad was a great host.