Brooke and Sarah were very nice in allowing us to drop off our bags before our check-in and before the cleaners had gotten there. They had a very fast response time and were polite. The space was decent... It was in a basement and had a basement feel. Parking was tough, even with the list of areas that was thoughtfully provided. Location is off the beaten path of the city and in some close areas it seemed a little sketchy. Good, clear directions were provided for check-in.