We had a great stay, the location is perfect and our room was nice and clean, we had one major issue and it was the fact that my fiancé and I couldn't get an extended checkout time. I explained that our house had been broken into back home and we were going to be up late talking to detectives over the phone, the real punch to the gut is that the robbery occurred on Christmas Eve and our request was denied for Christmas morning. I would love to stay here again but I'd feel more comfortable if there are policy changes to accommodate guests during terrible situations.