Overall check-in was easy except nothing said that you have to press pound when entering the garage code. This caused a lot of confusion for me and other people. I actually got out of my car in the garage line and helped others by telling them to press pound.
The unit was nice enough, but didn’t look like the model unit in the picture. It’s very small with a sofa not large enough for an adult to lay down.
I had to sweep the floors upon arrival because of the debris. I reported this to Sonder and they offered to have housekeeping come in and clean… I had already swept so I declined and they refunded $74 without me asking.
The parking garage had a strange puddle of slick, dirty water that appeared and disappeared several times directly behind my vehicle. Also, the parking spaces are very small and the renter next to me took up part of my parking space on the first night of their stay. I reported it and it didn’t happen again, although there was no other place for me to park when this happened.
I won’t be staying at Sonder again. Overall it was disappointing and on the last night I was so irritated with the quality of the stay that I went to a hotel, which was less expensive and better quality.