We spent four nights at Jenna's place. Her place was very clean and check in was easy. Jenna simply contacted us with instructions for getting into the room the day before our arrival. She had several K-cups for the Keurig machine in the room along with a couple of bags of chips and bottles of water. Very nice! Jenna was very quick to return messages while we were there and we were able to meet Doug in passing on our last night. Both made sure to ask about our stay and made sure to let us know to contact them with any issues. The neighborhood is very lively & it is easy walking distance to many restaurants, breweries, bars, etc... As Jenna noted in her property description & as noted in other reviews, there did appear to be quite a few homeless folks around the neighborhood, but whenever we were out walking there were plenty of other people around. We didn't feel unsafe. It's just something to be aware of when considering the stay here. Also, as others note, you do hear Jenna's family above you, but it didn't bother us. Jenna made sure to let us know we could contact her if it was disruptive. One last note- the room was stocked with plenty of towels, extra blankets, coffee cups, glasses, etc...This was a perfect place to stay in Denver and met our needs well. Highly recommended!