Initially, the host is very quick to respond, helpful, and accommodating. The house is adorable and very cozy, but I was a little surprised at the amount of homeless people on this street. Less than a block away is a homeless shelter and people are in tents all around this block. Two nights I had to call 911 due to a woman screaming for help (loud enough to wake me and my neighbor up). I will say they never bothered me though. As far as the host goes, I was a little frustrated with their lack of help when I needed to cut my dates shorter. I am an ICU nurse and had to move and they would not refund me. Once I responded back, they completely ignored my next 2 messages. I had to talk with Airbnb directly to get a partial refund. Take home- very cute home, great shower/amenities, in homeless city, and don’t expect a refund for any circumstance.