We are seasoned travelers, who have been sidelined by the pandemic. Brook made it easy for us to get back into the swing of things. All the preparations, communications and check-in, were solid. Then, on our second day, on Thanksgiving Day, the heat went out. Bummer. But Brook was there early, dealing with the problem. Eventually we settled on some space heaters, and that was fine. That allowed us to stay in touch with Brook throughout our stay, for which we were grateful. He's a fine host, with a wondrous apartment in a great neighborhood, even quiet! Highly recommended!