Matt was super communicative and very helpful. If we were ever low on toiletries etc. he refilled them stat. He was very friendly and also messaged me to make sure the heat was at an ok level. He gave us our space but was always there to help when we needed. The space was very cute and clean too: it had a Keurig and 2 large beds, as well as a couch that pulled out. It also had a Google chrome set up so we could watch our favorite shows when we connected our phones/apps. Would highly recommend!