We were extremely disappointed with this airbb. We had a difficult time checking in. The elevator was broken. We had to go up 3 flights of stairs with all of our luggage. We had to retrieve a key phob to use the stairs, which had to be retrieved from one of the numerous combination padlocks attached to the trellis next to the front entrance. It was confusing and frustrating.
Once inside we were again extremely frustrated due to the occupant directly above us had at least 1, if not more, huge dogs that they left unattended. the dog(s) barked and barked while they ran from the front door to the outside patio barking constantly. It sounded like they were going to come through the ceiling they were so loud. This started on the first day-evening of our trip, and throughout our entire stay.
We called to report this and we were advised that management could not help what other “owner” occupants did in their own units. They basically said sorry, and not sorry.
The heat in that building was extreme. we had to turn the heat completely off in
the unit in order to breathe.
The second day we had no lights in the 2nd bedroom. We called management again to try to locate the fuse box, We could not reach them by phone at any time during our visit. We finally received a text telling is where to find the fuse box to fix this outage myself.
The dog(s) were back every day, both late at night and/or early in the morning. This frustration alone was exhausting. Between
the trash collectors coming to empty the huge dumpster at 4am and the dogs barking at all hours, sleep was intermittent, at best.
The day before our departure, AGAIN, the elevator wasn’t working. AGAIN, we had to lug all of our luggage down 3 flights of stairs in 23 degree weather having to use the outside stairs corridor in order to get out of the building.
We were so excited about this airbb. We travel to Denver twice a year to see my son and stay for a week. We have always loved staying in different locations around the Denver area. This was our first time in the Rhino district. We loved the area, We only wish we could say the same about our stay.
The communication was lacking to say the least. We could never reach management right away, which was frustrating because it was freezing outside and we couldn’t get in the building. Once we finally got in, the elevator was broken and we were told it had been that way since the week previous.
What about people with special needs who can’t use the stairs and who count on the elevator to get to the place where they sleep? The elevator was broken 70% of the time we were there.
The beds were comfortable. The decor was nice minus the dirty rug in the living room. The paint is peeling and separating from the painted cement flooring on the deck. The deck was great when the dog(s) weren’t starring us down and barking constantly from the deck above.
The unit itself would have been great had there not been so many issues that affected our stay. I’ve rarely complained, and have not given bad reviews before.
The issues we experienced were fixable if not avoidable. If pets are allowed in some parts of the building, but the guests are unaware of the Nuisance this will create for their stay, this is unfair to the paying customer, and surely management is misleading at minimum.