Dan was very attentive to any questions prior to our arrival. We had no need to communicate with him during our stay but I'm sure he would have been just as attentive if we needed him! There were four adult women on this trip- two shared the king bed in the upstairs loft, one took the queen sized bed in the downstairs bedroom and the other took the couch. The home is exactly as it shows in the pictures, very clean, warm and inviting. It is well stocked and we felt the unit was very cozy. We even took a picture of the mattresses as we all commented on how comfortable they were! We would definitely recommend this rental to anyone looking to stay near the downtown area in Denver.