The house is absolutely beautiful. it's very warm and inviting when you first check in. Tim has all sorts of amenities, like spices, bottles of water, coffee for guests to use. We loved the house!! It wasn't even an issue to bring my two little dogs with me, and Tim kindly put out a dog bowl for them. Our issue was that the master bathroom toilet wasn't flushing appropriately. We kept having to take the lid off and pull the chain to help it drain/flush. But then when we got home after dinner our second night there, water came bursting through the kitchen ceiling which was just under where the master bathroom is located. So there's a major backup in a pipe and it came through the ceiling. There is a second bathroom in the house, so not being able to use the master bathroom wasn't a huge deal, but having to clean up all the dirty water in the kitchen was pretty disgusting. I sent Tim a note to let him know what was going on. He did call me relatively quickly to make sure we were all okay. But did not send a plumber. Tim was easy to communicate with the whole time. However, I do feel like a refund is warranted since a pipe burst above the ceiling and we had to clean it up. And when I did talk to Tim about what happened in the kitchen, he said he never thought that that was even possible and was surprised that it happened, but there was an obvious recent patch in the ceiling like it had definitely happened before. We actually have photos and a video of the water coming through the ceiling.