Nicole is really responsive and she replies to all my questions. The place is really clean. I asked her about early check-in and she provided that flexibility to me. Nicole is really really nice! The notebook with information she left in the place is also informative and helpful.
There are certain aspects to improve from my perspective. From the description, I didn’t notice that the floor we rent is underground (it could also be due to my carelessness), and it would be definitely helpful to make it clearer in the description. My friend who joined me has a really large case and it was difficult to carry it downstairs at the entrance.