Heather was very welcoming and responded quickly to an e-mail or two asking for information I already had but couldn't find immediately. The space is lovely with a bohemian charm perfect for Denver. Heather has paid great attention to details -- wonderful sheets, nice towels, and a kitchen equipped with everything we needed. Kiehl's shampoo in the shower -- WOW! And -- what can beat an outdoor space accessed through a window? We appreciated the lovely flowers and wine we found when we arrived. I will stay here again when in Denver.