My boyfriend and I spent one night here. The house is very spacious, and we appreciated it was available on relatively short notice. But we had a strangely aggressive interaction at the end of our stay that really ruined our time there. On the morning of our departure, we cleaned the apartment and packed our stuff in the car. As we were getting ready to drive away, I remembered that we left something in the refrigerator and went back inside to grab it. While I was inside, a young man entered the apartment to clean it and asked how long we would be. I told him I was just grabbing something out of the refrigerator and we were leaving now. He then took a very hostile tone and told me we would get a late check-out fee because it was 10:26 AM and, he said, the fee applied to anyone leaving after 10:20 AM. (This was not a policy expressed anywhere in the house manual, as far as I can tell, though there were many other fees and rules listed.)
After I went back to the car, my boyfriend went back inside and asked the man to please not charge us a late fee - we were already out of the apartment, and we were only coming back inside to grab something we'd left in the refrigerator. The man said, "it's not up to me it's up to my manager." My boyfriend asked the man to let the manager know that we'd note this in a review if we received a late fee, since we'd already left the apartment and weren't interfering with his cleaning. At this point, the man began screaming that we were irresponsible people, that we didn't have any respect for rules, that we deserved a late fee, etc. He also refused to pass the message along to his manager. When the man kept screaming, my boyfriend walked out and we drove away. Overall a bad way to start the day. I've never had a problem with an Airbnb host or management company before this, so it was very jarring. (Not sure if we actually received the late fee in the end.)