I reserved this house for a business trip and was unable to travel to Denver on my check in date due to a family medical emergency. My business has quite a few employees working on the front range and most of them are from out of town. I asked the host if one of my employees could check in for me until I was able to travel. This was my first time using Airbnb and was unaware that even requesting this was a violation of its third party rules and regulations. Instead of simply saying no, the host canceled my reservation and would not reimburse the reservation. I even asked Airbnb if I could keep the reservation and check in later that week while still paying for the days I was not there. Airbnb did not alow this. It was really fun fighting with Airbnb to get reimbursed the $2800 I was due while tending to my son in the hospital. Eventually they reimbursed me after providing “required documentation” but this will be the last time I use their platform. As for the host, I feel that she saw an opportunity to take my money and attempted to seize it. To me, that displays an utter lack of integrity.