Tony was reasonably responsive to issues that occurred during our 9-10 week stay. The room was clean and as pictured. The staff we encountered were hard working, friendly and helpful. The location worked great for the purpose of our stay. The exterior of the building could benefit from the absence of the constant presence of 4-12 homeless individuals hanging out on the front/side yard and sleeping there each night, sometimes on the front steps. We are not strangers to the homeless/unhoused population and understand this is an issue in all cities. However, business owners can take steps to prevent the 24/7 presence in the front yard of their business. The side garden could be a nice place for guests to enjoy if it was cleaned up. It is currently not accessible for anyone. The laundry room could use a good cleaning and some tlc.