On arrival there was a file with all the needed information about sights around Denver and good recommendations. Always in contact with us. Was clean and neat. We did our washing which was much needed after week of travel. We were able to meet her at check out and was greeted with a big smile and very friendly. As we had a late flight she was accommodating and offered to keep our luggage until we left for the airport. I would HIGHLY recommend the stay in the lovely modern apartment.