I booked this place over two weeks ago and not only did I not have the ability to instant book when it was listed as a instant booking but I was also told that I had to wait the following day to even show up because of installing security cameras which I was never told I went to the location after being charged after trying to cancel the booking as best as I could then I was met with a locked gate and unresponsive host we were stuck outside in the snow for hours until we were able to book another Airbnb I still haven’t got my money back and I am so disappointed this is the second time in Denver that I have not stayed at her place and then charge completely this in particular though is unacceptable and I was told that I would get a full refund I have all of my messages still saved but still they are on responsive to Airbnb and is not cooperating this stay almost ruined my life