My room was not ready when I arrived. I was put in a corner room on the 12th floor, which was a freezing 48° I just got in town and was hoping to take a bath and rest. The water never got warm, and the vents continued to only give out cold air... after informing the front desk and waiting a while, I then asked if they could put me in another room. They seemed to be clueless about customer service the entire time. I wouldn't stay here again, I didn't even recieve help with my luggage when switching rooms, which was a great distance apart.
The only thing I did enjoy was the accuracy of my food from room service.