When I arrived just after check in time, the place had not been cleaned since the previous guests had left. After informing Elizabeth, she committed to having it cleaned immediately. I left and returned at 830 pm and the place had not been cleaned. When I informed Elizabeth, she let me know that the cleaners were on their way. Completely unacceptable and I had to scramble to find another place to stay at 9pm. I did get a full refund but I would not recommend. Terrible experience.