I inadvertently booked for one night instead of two. I contacted the host within 3-4 hours of booking. From the time I booked I had a few hours to meet the cancelation timeframe for a partial refund. I requested an additional day or the option to cancel. The host stayed firm with the cancelation policy in which I would not recieve a refund of the first night (only booked one night) and the service fee. Therefore, we stayed at the mini home. Upon arrival the small outdoor area was not clean. There was dirt and leaves everywhere. The trashcan was in front of the tiny home overflowing. We had a 6 hr drive in. There was a note offering a free drink with an empty bottle. The airfreshners were empty plugged in. There was a plant that was dried up. I watered it before I left. The most uncomfortable thing was having to clean the toilet seat that was clearly soiled. There is a cleaning fee but I'm not quite sure what that fee covers. Not such a great experience for me. But had the place been properly cleaned it would have been enjoyable. Best of luck !