We did not stay in this Airbnb due to host cancellation. Communication started off well with messages that we will receive check-in information as soon as the Airbnb is clean which might allow for early check-in. Check in is schedule for 4PM. At 4:20PM, I had not heard from them so I reached out to ask for check in instructions. The host responded that the prior guests did not respect the place and we could not stay in it tonight. They would not discuss our options with me over the phone but they did send other properties. Unfortunately bad reviews and poor location for those Airbnb’s deterred us from going that route. I asked the host to cancel our reservation with full refund. Without immediate action on the hosts part, I contacted Airbnb for help with this because I had read another review with a similar situation and did not want to wait for the host to act on their own accord.