Alright let me start with this...
Lena was very responsive until she wasn't. I was en route to Denver from another state. I was approximately 3 hours away until I ran into a major snow storm which caused ALL ROADWAYS to be closed for the night. (During this I was in constant communication with the Host to let her know my ETA).
I contacted the host once all roadways were shut down by the state and asked her for a refund. She then directed me to AirBNB Support and informed me they would give me a full refund. Once they contacted the Host to confirm of this refund, she said she does not approve. It seems Lena, the host, attempted to get finesse the system.
**Doing this to a US Navy service member or anybody is extremely unbecoming of a person, a woman, and ultimately, an AirBNB Host. **
I did not stay at this property that not. I would not recommend booking with her in the case an emergency arises she will keep the money for your ENTIRE stay and not refund you. Do better, Lena.