We have been using Airbnb for some time now and have never had any issues with any host. However this was not the case this time. We booked our stay for a Wednesday and we’re asked to get leave on Thursday morning via an Airbnb message.
We arrived with our service animal which we made host aware of (by law we did not even have to do this but as a courtesy we chose to) reason for a trip was for a wedding and had two friends stop by with their emotional support dog the day we arrived. They did not spend the night over or stayed all day. Thursday morning we left for a walk and when we returned the code to our Airbnb had been changed (we just assumed it was a glitch) I knocked on our hosts door to ask for help, he came out, opened apartment for us and told us we can continue using same code, thought nothing of this. We left again for breakfast and this is when we received several messages from host and Airbnb (I assume spotty internet caused for messages not to go through) asking us to leave the apartment. The host stated he tried to reach out to Airbnb around 1:30am and us as well around 2am (how were we suppose to be awake at this time?)
He stated we had to leave and they had tried to speak to us, host was determined to have us out, had no intention on speaking to us directly. We provided host with our tel# to perhaps speak about what he called a violation since we had people over with a dog (his house rules state no dog allowed, and we understand this but no dogs stood with us aside my service animal for a lengthy period of time)
We also asked host why he mentioned nothing when he saw us in person, host stated because he had already reached to Airbnb and to us as well (at 2am, no message was received because of their spotty internet)
We are reasonable people and tried to speak to host several times to remedy the situation, but it felt more like he was targeting us and have us kicked out the very next morning.
Our intentions were not to break any rules, as I’ve stated before we have never had any issues with any other host.
This review is not intended to hurt anyone but to ensure this does not happen again to anyone specially someone with a service animal.