I booked through Airbnb but was constantly redirected to the Sonder App. The Sonder app couldn’t find my reservation despite receiving emails from them confirming my stay. I had requested an early check in was told it would be fine but upon arrival was told it was never approved but this was never communicated to me. This resulted in hours of back and forth communication saying I could check in early only to arrive at the location to be told no. They consistently tried to charge me for an early check in which wouldn’t have been fine when I was checking in 3.5 hours early and not 30 minutes. I was told someone from management would call me back to discuss the problems and no one ever did. We had problems with the bed both nights, moving from the wall and losing pillows behind it. The 3 windows to the side have no curtains and shine directly on you day and night despite the frosting. The washer/dryer combo was nice and the location was great but the check in process and communication would make me think twice about staying at Sonder property again.