Kasa was very communicative, location was great, and check-in instructions were thorough. My only complaint is that the photos made it seem like there was a balcony when there wasn't (listing description says layouts vary from room to room). When we contacted Kasa they promptly moved us to a new room with a balcony, but the area rug had broken glass on it. Overall, we were happy with our stay but no one wants to deal with contacting their Airbnb host while on vacation. I recommend verifying the room layout prior to check-in if you have a specific room request. Oh and both of our rooms faced an apartment building and we could see right into the peoples rooms... in case you were expecting to see the city or a park.