The apartment/unit itself was great. Clean, modern, comfortable. I did have one issue where the water heater was bubbling loudly and I appreciated the timely response regarding that matter.
However, I think it’s wrong to send an automated message offering a stay extension without checking to see if the unit is available first. I am in the process of moving to Denver from out of state and needed some additional time before my apartment was ready for move-in. When I tried to extend my stay the communication with the team became awful. I contacted them multiple times and spoke with both Joe and Clara who said Alicia (the manager) would call me back to discuss the possibility of me moving to another unit. No one ever contacted me and each time I called they told me they couldn’t help me and I needed to wait for a call back. It was very unprofessional, frustrating and unfortunately put a big damper on my experience.