Buyer Beware…It’s all about the money.
We experienced a three day blizzard in North Dakota that closed all the highways in the state. We contacted Airbnb support advising of this and requested a refund through their extenuating circumstance policy. The support person was very helpful and understanding to our issue. She said the policy states under these conditions that a refund can be provided if the hosts agree to it. She would reach out to them to make the request. She got back to use in a few hours apologizing for not being able to provide us the refund because her negotiation with the hosts was not successful. So Airbnb agreed that we qualified for a refund based on their extenuating circumstance policy, but the hosts denied it and therefore we would not receive a refund.
We reached out to the hosts directly, they understood that we physically could not leave our state and cancelling the reservation was basically out of our control.
That didn’t matter to them and they continued to state that it’s per Airbnb policy that they cannot provide a refund. Their position is completely opposite of what Airbnb Support sent us in an email. I provided the hosts with the email but it did not change their minds.
Money over customer service is their policy.
I think their property looks amazing and is in a great location, we have no issues with that. But we highly discourage anyone from renting this property as the hosts are all about the money and were not willing to work one bit with Airbnb support to assist us in a situation that we had zero control over.
Rent at your own risk, as there is a limited supply of decent people still around and these hosts are definitely not one of them.