This was a great place with an awesome patio. Perfect location in RiNo. Unfortunately, when we checked in, we discovered that the apartment had not be cleaned. We called the manager and they were able to deliver clean sheets that night, but no one was available to come clean until the next day. We had to change the sheets ourselves and found some disgusting things in the beds that took away the entire appeal of the place. There was miscommunication with the manager. We stayed out of the Airbnb all day because we didn’t know when the cleaners were coming. I thought we were getting refunded for the entirety of the first night but she apparently only offered a refund for the cleaning fee. I would have never agreed to that. I was especially disappointed when she told me that Airbnb will remove any negative reviews when there has been any kind of refund issued. I’m not satisfied with the customer service. I believe this is a company that manages many properties and they did not care at all about our experience. If it had been cleaned everything would have been great, but I would not recommend booking because we were overall extremely disappointed with the service.