I came for a work conference at the convention center and had early mornings. The hostel is always noisy up until 2am. People screaming, laughing and cackling like as if they are the only ones living there so insensitive.
Secondly the staff at the front desk sucks. At least one of them….so rude. I booked a mixed because they didn’t have all female. I hoped one will be available for my next day which it was. On my way to my conference I tried to switch to all female but it was taking forever so I asked them to cancel it.
I come back all tired trying to get some sleep and one of the staffs comes to my bed screaming I’m in the wrong bed and I need to leave. I explain to her and showed her the paper I was given showing my assigned bed. She looks at it walks out and I thought okay let me sleep. No….she comes and then makes me step out and not only is she throwing her fingers in my face she’s screaming at me for a room I’ve paid for and the lack of communication of her and her colleagues part.
I know far too well that is not customer service. I tried to keep my cool and just put my head down till my booking was up. But I’ll really not recommend this place to anyone who wants peace and quiet and people who are respectful.
Also the way the building is anyone can just walk into the hostel and hide somewhere. Not entirely safe.