on Christmas Day they're hot water went out for hours. I couldn't shower before my check out time at 11am, which is when the hot water came back on. I have family to go visit I wanted to be fully dressed up and ready for family events. they could only extend my check out for 30 minutes. there was a dried up contact lens on the floor, the washer machine was so off balance you couldn't wash, it was like they didn't sweep or mop. the floor boards and the base of the tub/shower was caked with dust and mildew