We made a reservation 2 weeks in advance but the day we got there to check in, we saw it was occupied by a group of people. We had to wait out side with a super cold weather waiting for the host figure it out. Turn out that group of people that checked in the wrong day. The host kept saying it was not his fault while it is his property and under his management, so why other people can check in without his permission?
Finally, the solution that the host gave us was let that group of people stayed and we had to leave with full refund. The thing is he canceled out reservation at the very last minute (around 7-8pm), and we had to find another place to stay with a double price that we paid (make sense because of the last minute booking).
Not out fault, but we had to wait out side for an hour and had to paid more to get another place to stay.
Not professional at all! Be aware you all!