Rachel, Sasha and their team are very responsive and the process was super easy. This is a great location with nice neighbors and a lot of room packed into a small space! There is a ton of closet space (although, strangely, no drawers/dressers) and a really nice washer/dryer - which makes it great for longer stays. The actual unit feels overpriced (as of our stay Aug-Oct) for what it is, as it’s pretty clearly been used as a rental for a while. Small things like lights or blinds that don’t work (in the bathroom), burned out bulbs, and some damaged walls make this 4 stars instead of 5. For what they charge (we paid over $20k for 12 weeks - one of the highest for similar long-term units in the area), I’d expect something a little less worn out. But overall serviceable and got the job done!