Upon arrival at the location I reserved and paid for I had not heard from either Kyle or Kimberly. I contacted them only to find out someone had checked in the home I reserved. The woman that I spoke with claimed that the issue was a booking glitch. I was offered another property or a full refund. Given that check in is at 4:00 and it was already 4:30 nor did I have anywhere else to stay at the last minute, I relauctantly accepted the subpar home which happened to be away from the area we planned. I asked if there would be any accommodations for the "glitch" that left my friends and I stranded, I was told unfortunately there wasnt any. I even asked if we can checkout at 12pm instead of 11am, I was also told NO. I would caution you to book any of their properties and in the event you have to make sure you confirm your reservation 24 hours ahead. I really felt as if I was being scammed. Also in the alternate property we stayed, there was a camera recording. It was facing the front door but next to one of the bedrooms. One of my friends placed a hat over it because it was a violation of our privacy even though it could have been recording sounds. The whole experience was very suspect between the "glitch" and the camera in the house next to ine of the bedrooms.