There is no communication except through a website. We did not have a coffee maker and our toaster did not work but we did not have anyone to tell. The location was bad because the traffic noise was so bad. There are two beds but one is open to the whole room. We were charged much more through airbnb than what is advertised on their website. I left my jewelry bag in the room right on the window sill which I didn't see because the shade was down. They have told me that they can't find it through the website.