Bekele was very responsive and kind. The apartment was quite spacious and comfortable. It worked out great for our family's needs. If you're expecting a 5 star hotel it was a little rough around the edges where the finishing is concerned, but we thought it was great. With a few minor touches it would've been perfect (ie, softer toilet paper, hooks in the bathroom, bathroom floor mats, kitchen towel). We would certainly recommend his appt to others!