Lori and Tory were very responsive and very accommodating. Tory even shoveled the snow in the walkway when Denver unexpectedly dumped a foot of snow on us! The place was brand new and very close to all the places we needed to go. I went for a girls' weekend for my 30th birthday and my friends were all impressed with the house and kept asking how I found it :) Definitely a win - definitely worth it!