The host was great we communicated with Michael the entire time. I told him my flight was being delayed due to weather and he was kind enough to leave the lights on and shovel the drive way for us. My flight got cancelled but my cousin arrived great. The light went out in the bedrooms in the morning but Michael was on top of it and helped fixed the problem. I never made it to his house due to weather issues. My cousin ended her trip early but Michael was always kind and help me figure out how to get partial refund.