We were not pleased with our stay. Positives were the location and the super comfy bed. Plus the kitchen is fully stocked with upscale appliances. The main negative was the elevator not working. When we got there, it wouldn’t work. We called Carlos, the maintenance staff, who promptly answered the call and said someone would be there in 1/2 hour. However, no one ever came and we waited over 1 1/2 hours until the elevator randomly worked to get into our room. Carlos mentioned he was aware of the problem, which was verified by other guests and the maids. For the entire stay we never knew if we would be able to get into our room. There was an exit stair, but it was only accessible from the upper floors, not from the exterior. A simple solution would have been to give everyone the code to the stairs. After complaining we received one night free (thank you), but I would have preferred easy and dependable access to our room. As our bad luck would have it, the elevator didn’t work when we checked out and we had to make sure one of us stayed in the building at all times, or we would not been able to get back in to get the rest of our luggage. While we were leaving we ran into a maid who was crying hysterically because she was afraid of getting trapped in the elevator and not being able to complete her job. She told us the elevator hadn’t been working for over 2 weeks. Also the motion detectors for the ceiling fan and lights did not always detect us. I was even exercising in the room and everything went off. At night the ceiling fan would go off and you had to sit up in bed and wave your arms to get it back on. One night I was in the shower and the lights went off, putting me in complete darkness. The Berkeley is a new building so I guess things can still be rough, but not having staff on site to address immediate issues was frustrating to say the least.