I will never book another Sonder property again. I experienced and AC issue and ultimately had to relcote to a hotel. Things happen, that in and of itself is not why I wouldn't book a Sonder.
Trying as hard as I can to put that climate issue aside, teh customer service and communication from Sonder have fallen well short of my expectations. Per Sonder policy, there is no way to get a person on a phone call in my experience and there is no local support. Every support interaction I had was with a new rep and they had little to no context on previous conversations.
To make matters worse - I've had to involve AirBnB to get a full refund. Sonder denied my refund request and sent me $100.
So....I will never book another Sonder property again.