Upon entering the unit, Hilary had left us a little welcome note. Everything in the home was exactly as depicted in pictures and just as adorable in person. The house was clean and smelled great. There were little notes left around the house for more explanation on things, but if need be, Hilary was incredibly responsive. We had a great time exploring Denver but it was nice to go back to a "home". The bathroom had a surplus of travel supplies (if you happened to forget something) and the kitchen had a few snacks left out (which was great for our midnight arrival). We cannot say enough good things about this unit and the host!