Garrett and Sarah were very communicative and gave plenty of helpful details (eg exactly how to unlock and open the front door, which can often be a little tricky at a new Airbnb). I was here in November, so I didn't make use of the roof area, but I loved the apartment. It was cozy and comfortable. The mattress is great! And the kitchen was so well-outfitted that I felt like I should be using it to do more cooking than I did.