This place left me with mixed emotions. When it came to the check in process due to the main entrance digital key pad not accepting several codes given to me , I would honestly consider the process the worst I’ve experienced by far . While Customer service was very responsive , there was no actions taken to fix the problem . I spent 20mins standing at the door being stared at , until a nice gentleman came along and helped me out after seeing my reservation. I understand the rules aren’t to let ppl in the building but that rule seemed biased. Example , I ordered some items the night before from Instacart and some how some way they were delivered to my door by the driver at 9pm the night before , she said she was let in by someone coming in . While the next morning I ordered coffee and the driver called me and said “some lady told him he couldn’t go upstairs or wait in the lobby and had to leave the coffee and go “ . I would really hate to say what the obvious difference was between the drivers but we all know the world we live in . Even putting that in the back of my had . What was a deal breaker was , Customer service could’ve easily fixed the problems but instead no effort was put forth . It was my final night and only after me demanding that they fix the key pad problem , I got a message that read “Try this code , It should work” I had now been told this 3 different times and it never worked so I opt to stay in instead of taking my chances and being locked out . On another note The condo it’s self was very nice . Minus the Tv in the living room not work . Which I did make customer service aware of and their response was to ask me if they should have someone take a look at it . Seriously that’s a no brainer . If I need to tell you what to do with your property then I’m not sure you are in the right field . 🤦🏽‍♂️🤦🏽‍♂️ I left things as that . And I’m not sure if my short stay is what caused the poor service I received or if other reasons were at play considering incidents . I am 100% sure that my experience with Espadin was the worst I’ve experienced in my Airbnb history . I travel weekly for work and I’ve been in Denver several times in the last 5 months mostly always staying in Airbnb’s and it has always been a lovely experience. My reviews will show that . I will also admit There’s been times when hosts has dropped the ball but they’ve always recovered . That is not the case here . Espadin turned a 5 star experience into a 2 , just by failing to provide an even slightly good customer service . I hope the business learns from their mistakes so that no one else has to experience what I did .