I didn’t get to check in due to my flight being canceled, so i can only speak on communication. When i did talk to the host, i explained what happened and i asked about a refund since i did not stay there. The host said that they do not give refunds even though i didn’t stay. Needless to say i had to contact arbnb to get a resolution. The arbnb May actually be nice (i didn’t get to stay so i really don’t know), but I am not impressed with how this matter was handled. I feel like a refund could’ve been issued, contingent upon me not even getting to check-in. But arbnb resolved my complaint in the end. I just don’t know if i would be willing to book with them again.