In 3 words: a scuzzy dump. This experience, my first with Airbnb, was appalling. We’ve sent you photos. Insulting. There are concert venues not too far and this place seemed like a party house. A laptop had left under bed covers.
The daughter who arrived first had to find a hotel for the next six days of our 4- family Christmas reunion. You’re welcome to reimburse her. She and I spent hours on the phone, email, texts and your website trying to be made whole through your complicated and rigid cancellation and refund process. On top of winter travel stresses trying to fly into Denver, came this nightmare. How could you keep this “host” in your listings and how did he get there to begin with?