We were excited to book this stay because it was one of the nicer looking posts for the Denver area and we were stoked to try the heated floor feature in the restrooms. We had to reach out to Katie after we adjusted the heated floors to a high temperature (which were not working), tried connecting to WiFi, and looked for the thermostat (only Katie had access, so we were hot during the middle of the night). It took an hour for her to respond to my first couple of messages. When she did respond it was so elementary that we were still unable to get the answers we needed and the heated floors never worked. After I received her initial response I messaged again and she didn’t reply for the rest of the night. She finally replied once I told her I was checking out but it wasn’t even about the initial issue that I brought to her attention.
While showering, the drain was not effective. There was no proper sealant under the shower doors, so water leaked across the entire bathroom floor. On top of that, one of the dining room chairs was unstable, so there was only one seat at the table available and the beds were hard and uncomfortable to sleep on. Overall, my biggest complaint is we booked this stay with an excitement to use the heated floors and when you make a purchase decision based on a specific feature, it's a huge let down to find out that feature is out of commission. A larger role of involvement from the host could have prevented this complaint, but because of her lack of concern for our comfort, I feel compelled to share.