First of all I want to say that I have never written a negative review in my life about anything. Also, that her home is fine, the basement is very small and the bed is a bit rough but the home itself we found fully acceptable.
Here's the problem with my experience:
I received a phone call on the day I was to arrive and Denise asked me what time I would arrive, I told her we would be there about 6:15 P.M. Denise aggressively and accusingly asked me, "What do you mean WE"? Even though I booked the room for 2 and clearly read all of the details to ensure this was allowed, Denise tried to make me pay extra every night before I even arrived. I told her that I would take a look at my reservation and if I was mistaken about booking for two, I would pay the difference. But I knew I wasn't. Then about an hour later I got a text from her saying that it was fine and she was mistaken.
Little weird so far, but mistakes definitely happen, I wouldn't have handled it as aggressively as she did but whatever, everyone is different, let's just get on with it.
Then when we arrived, Denise immediately handed me an envelope that says in huge letters in black sharpie, I still have the envelope to this day, "10% AIR BNB TAX." So even though I have already paid the required taxes, I know am being forced to pay without choice an extra 10% tax to Denise and it must be paid in cash.
Obviously this is wrong and very unprofessional, but it is also blatantly illegal.
I hope AirBNB will do something about this. After I did not leave the envelope with the money in it as she demanded, I received several agressive, threatening text messages from Denise about it. She was going to tell AIR BNB on me!
I have the envelope itself and I have all the text messages still, if anyone at AIR BNB is interested in seeing them, please contact me.