Noise. Temperature. Miscommunication. Overall the location of this apartment was great, central to very many things we wanted to do and see in Denver. It was clean and nicely appointed, sufficient for our needs. However, we were disappointed in a few things that negatively impacted our stay. The listing is not as transparent as it ought to be— though it states that the hosts are “upstairs” its not apparent that you are staying in a basement that has poor noise insulation. We could hear every footstep, many with hard-soled shoes, phone calls, conversations, the dog running across the floor, and even use of the toilet. We might expect that during reasonable hours of the day, however, be aware that it begins around 5:30am even on a Saturday so it could impact your rest even if you are not trying to sleep late. In addition, the hosts have a dog (as advertised) which whines and yelps non-stop when they are not home. We were told that it was just a “neighbor’s dog” which they were babysitting but there were not two dogs at home and it would be a convenient way to dispute our complaint as if the dog is only a temporary guest. This was the single most irritating part of our stay- there were periods (hours) in the day and at least one evening where we listened to the dog’s “separation anxiety” which was a desperate howl for attention, only cured by the hosts’ return. Second, you will not have independent temperature control. We were overly warm at night and asked about cooling the unit. We were told to open the window because the temperature drops at night. Fair enough, we tried that. The hosts did turn the air on at night which was accommodating and made a difference. Last, this felt like a very impersonal transaction and twice the hosts changed the rules on us. Initially, six days before our arrival, I contacted Christy to clarify the cancellation policy because I thought our travel might get changed. We are both military members and we anticipated a short-notice change to our orders. At the time I contacted her, the listing showed me a flexible 5-day cancellation policy with full refund (minus service fee). She replied about 15 minutes after I checked the website, and I wish I had taken a screenshot. By the time she replied, she had changed their cancellation policy to 7 days “strict” therefore I would lose money. Her response was that it hurts their business when people cancel. Very impersonal. The day prior to our checkout, we received an email with instructions on what to do prior to leaving. It clearly stated checkout was 11am. At 10:20am, there was a knock at the door telling us checkout was 10am and we were late but they’ll give us a few extra minutes to clear out. This was a surprise to us and suggests they are not communicating with one another or consistently with guests. I would...