Marla was responsive and professional until I lodged a complaint about urine spray on the shower curtains (suggested by color, spray pattern, and proximity to toilet). She immediately refunded me the cleaning fee, and suggested that I could wash the curtains or she could send her cleaner over. Took me a little aback that she’d suggest the former, I just decided to take the curtains down until I discovered a coarse beard hair in the bathtub, at which point I asked her to send over her cleaner. This was done promptly, if with some reluctance, and she soon sent me check out instructions — 25 hours before my scheduled check out. She apologized and said this was “automated” but I don’t think that’s how automated messages work. Came across as passive aggressive, esp when she reached out again later to confirm my check out for the next day. Would not recommend, I hope others have better experiences but this was an all around disappointment.