Jeff held us hostage by not giving the check in information until we submitted to a third party checkin app, which included uploading our drivers license and agreeing to possible fees outside of Airbnb. Even then, he refused to give check in information until the place was ready, which it never was. We were left stranded trying to get in with him unresponsive. he then tried to ferry us off to other locations without talking to us. When I object and said I want to cancel and receive a full refund, he verbally agreed, but then told Airbnb I was a no show. Fortunately, Airbnb customer service resolved the issue for us and we found another Airbnb, but Jeff is not to be trusted.