Customer service was great. Our stay was a great value based on other similar places I saw in this market; clean, decently decorated, centrally located, and with *incredible* water pressure in the shower...like a free massage 🙂. However, the exposed window made it pretty hard to sleep past sunrise, which put a big damper on the vacay stay. I read other reviews that mentioned this and brought along a cloth and tape, but it didn't stay up the whole night and the light still punctured our sleep. (And this wasn't a big deal, but there were no luggage lockers available to store our stuff before check-in).