We're a little difficult to communicate with at first but it was just a simple mistake and they felt really bad. It was a short turnover so things could have been cleaner. It also should be clearer that there are other people living upstairs, as well as check in instructions. We also were unable to control the air conditioning and were a little toasty at night! Great location thought and very nice kitchen and living room with an awesome tv. Very close to airport as well!