When I arrived both my wife and i were greeted with an immediate thick cigarette smoke scent which is really disappointing as I have severe asthma and we just drove 15 hours from texas and really just wanted to relax. We literally walked in and out of the room to double check what we were smelling was in fact smoke and there was no doubt about it. If this happens to you, don’t bother calling customer service. I was told if i wanted to move rooms i’d need to pay a fee- to which I responded I literally just arrived and smoking in your rooms is not allowed why should I pay for something that isn’t my fault?? the employee ultimately stated he’d send a team member to come see if it truly smelt like smoke since i didn’t have evidence of cigarettes (he asked me if i saw cigarette butts around). to make a long story short it was almost 24 hours later until anyone bothered to come by and i wasn’t there when they did so i can’t confirm if anyone really went in. they left me a bottle of air freshener and a note that they couldn’t pinpoint any smoke smell but of course they couldn’t it was almost a whole day later and hours of me waiting for them to arrive (when the employee assured me it would be that night) i had to eventually air the room out to even sleep comfortably. i would not recommend them simply due to their customer service lacking any empathy or half decent communication skills. the smoke isn’t their fault but their communication and how they approach the situation is and an ounce of true consideration and empathy would’ve gone a long way.