The worst Airbnb experience we’ve ever had.
We booked this place for a month, planning on staying in Denver until a friends’ wedding in the beginning of September. When we arrived in Denver, the city was covered in smoke from the fires in California and Oregon, with some of the worst air quality in the world, so we didn’t think too much of it when we walked into the apartment and immediately smelled smoke that wouldn’t subside.
After a few days the air quality cleared up and it started smelling fine outside again, but the smoke smell did not leave the apartment. It became clear that the smok smell in the apartment was not from the wildfires, but was cigarette smoke that was caked into the entire condo. The headaches and sinus/eye itchiness we had attributed to wildfires didn’t go away either, and we woke up feeling awful and smelling disgusting each morning.
We reached out to Scott who offered to send out cleaners (who had presumably been there before we arrived and not mentioned the smell at all?), but Scott never followed up. We then escalated to Airbnb who encouraged us to try to resolve things with Scott, however, when we reached out to him he offered no solutions and told us to reach back out to Airbnb. After spending an entire weekend trying to get this resolved so we could get out of the situation before our work week, we finally got Airbnb to refund the remainder of our stay, only after the host was also not responsive to their outreach. At that point, we didn’t have many other options we could find in our price range for the remainder of our stay as we were trying to book places same day, so we instead had to cut our trip short and fly home.
When we arrived home, we opened our suitcases and all of our clothes (including a suit that hadn’t been worn) and just about anything we had in that apartment was thickly covered in the smell of cigarette smoke. Everything needed to be washed multiple times before the smell came out.
Beyond the smell of smoke, the condo had numerous other issues, and was miserably stocked. When we arrived for our 32 night stay there was no laundry soap, no dishwasher soap, no sponges or anything to wash dishes with, no whole functioning coffee machine, the shower does not drain well, the balcony door to the only source of fresh air in the unit is very difficult to open and close - borderline injuring yourself to get it open - there are exposed holes in parts of the bathroom walls, and the rugs in the master bedroom were filthy, clearly not having been vacuumed in months.
The location itself was central in downtown, but there is a significant homeless issue in the immediate area around the condo, and we (along with an entire patio of folks eating outside) were maced at dinner two blocks away on 16th street, and I had a bike thrown at me by a homeless man as I was walking back from chipotle at lunch.
We highly recommend passing on this place and staying somewhere else.