Upon arrival the exterior door lock was a different brand name than on the owner’s instructions so we wandered the alley thinking we were at the wrong place. The next 15 minutes were spent trying to get the passcode to work. We messaged the owners but they did not respond until after we contacted Airbnb. (and Air B&B had contacted them) Upon entering, the place had not been cleaned from the last tenants and it was already after 4:00PM. We understand these things happen but we certainly were not off to a good start. We had a dinner to attend so we hurriedly got ready in the dirty apartment and had to re-pack all of our stuff and put it in the corner so the cleaning crew could come. (We had asked for an early check in but the owners said that was not possible).
We stayed 3 nights and on night 2, the passcode quit working altogether. The owners gave me a new passcode via phone. When I asked for them to text it to me they did not respond. We also had trouble with the washing machine, turns out you just have to shut the door VERY firmly. On a positive note the place is stocked with whatever you may need and is in a great location.
I would say the customer service was below average. We wanted to get the feeling that the owners cared about our mishaps. Instead we received a 3 word apology via text. Also a response via phone saying, “ Sorry, we have several properties.”
Amanda