From the initial request to check out, Ryan was very polite and helpful. He was prompt and thorough in answering all questions and was very helpful. He was out of town for most of our stay but when we met him he was very friendly and kind. He was very hospitable, his house spotless, and the neighborhood beautiful. My only comment is to make sure you ask Ryan where to park in advance to avoid circling for a while. All in all, I would highly recommend it.