Patty was very quick to check in and see what we needed and fast to respond to requests. She made several improvements while we there adding coffee and mugs and new fans. The unit is through a keypad entry door that goes to a landing with a door to your space and a door to the main house. You can lock your unit separately from the rest of the house from inside your room but not when you are out. This unit isn’t Air conditioned but with two box fans in the windows we kept cool overnight. Set one fan to bring air in and the other to blow air out and you should be good!