Didn't respect the check-in process. I was comfortable enough to book on Airbnb and I've done so on several occasions but for another company to set up on Airbnb and insisted that I get off Airbnb download another app send them my photo ID, I wasn't comfortable with that which made the check-in process more out of the way and I honestly didn't trust that process much so that safety I was suppose to feel I honestly didn't feel it. Just send me my check-in details on Airbnb which would have been a 1..2...3 so now not only I had to download an app because an online option wasn't as straightforward as it could have been if there was an option to do so as much as the option leading for you to get the app. Not only I didn't want to download one, I am now subscribed to an email listing I didn't wish to subscribe to and I had to go in search for a number that wasn't easy to find in order to figure the entire process out. The gentleman that helped me Oliver was really nice and when I got to the location that process was simple and straightforward and the place smelled really clean and it was just a cute little 1 bedroom so I'm happy to say I'm happy with that portion of my stay paid a $8.54 Lyft ride in order to visit the Denver Art Museum to kick off my day. Calling a Lyft at 4am was a nightmare with hiked up surcharge so had to push myself towards the train and took that ride to the airport which only cost me $10.50 and a bit nerve racking because I came super close in missing my flight but I didn't🙌🏾 Sending all Praises Up. My overall stay was Great. So something to work on is to make it clear that we can do without downloading another app, have the option to do it online in the same location.