We didn't get to meet Laurel unfortunately but Paul was great! He was there when we arrived and gave us a lay of the land and made us feel like we were welcomed and at home! The room was better than we expected. At the price we paid we were prepared for much less than what we got. We stay at hotels all the time and we would choose Paul and Laurel over a hotel chain every time we go back to Denver. My only reservation about writing this honest review is that it will not help our odds of this room being available next time we come to town.