My stay was great only things that could have been better for long term guests are the mattress and couch were very uncomfortable and working nights it unknown to me until arrival that a business is run upstairs during the day which made sleeping during the day not optimal. Hot water heater broke but everything was fixed timely and with great communication and arrangements around scheduling. No AC or heat just vent from upstairs and one electric heater and one Dyson fan heater was very upset when I was told I needed to keep it a certain temperature in the apartment I pay a lot of money to rent in the dead of winter I felt it was extremely inappropriate as I only have one small heater in the whole apartment. Other than that communication was great. They did open packages delivered to the address so they do not read tags prior to opening just FYI for privacy concerns. The space was very cute and very functional.