I never write reviews but this one is a must. Initially, they were very helpful and responsive. However once I decided to cancel the reservation due to inaccuracies in the description of the place, it all went south. All I wanted was either a full or partial refund since I did even stay here. My advice, take your chance when you book. Take a good look of the place if given the chance to see if you’re ok with it. And I too, Requested a refund and they have been still been unresponsive. Do not recommend at all.