Zack/Christian’s place is not as large as the pictures make it seem, but plenty of room to move about. Several couches, kitchen counter sitting, and dining table chairs. As several have mentioned, the second (back) bedroom has no door, and when in the kitchen, you will have direct site to that bedroom. The outside patio is not very useful - as no seating, high walls, and views are of the homeless encampment directly outside (I counted around 20 tents from that view). Still, I walked out a few times to look here and there. The location is within a few blocks of Coors Field, and within walking distance to several restaurants (2-10 blocks). It's relatively convenient, having parking is a plus, and even a small grocery a block away.
I believe this could be a 5-star place with some attention. Many have rated it well, but our specific experience was a bit disappointing. During this time of COVID 19, special attention to cleaning is desired and required. We noticed dirt/debris/hairpin/hair on the floor, a few crumbs on the counter, which in turn made us wonder if the sheets/towels and remainder were properly cleaned prior to our stay. There was also a butter knife in the cutlery drawer with butter? still on it, and Zack told me this was the guest responsibility. Well, guests should wash their dishes prior to departing, but that should be inspected before the next guest arrives and cleaned if necessary. I passed all of this on to Zack (pictures taken and forwarded), who did offer to have someone come in the next day to clean (of our three day stay). We declined, as our time was limited, and we just made sure to clean what we could prior to use. Zack also mentioned there has been some problem in the past with cleaning, and something he would look into for the future. This is also a same day turnaround, and many suggestions have been made for 24hrs between guests for COVID 19 safety.
The hot water was out for 24hrs, due to a gas shut off, which we found out from a tenant in the building. This was very inconvenient, and after several emails back and forth - requesting when this would be remedied (gas back on, water heater ignited by Zack or his representative) we ended up lighting it ourselves after we determined the gas was on, and actually did this for the tenant that informed us of the gas shut off the prior day. This was not due to Zack or Christian, but nevertheless; when renting, it's on them to make it right.
Dishes were poor – chipped bad enough to be dangerous to kids, and should be replaced. A few other small upgrades to kitchen tools would be nice, and Zach has indicated to me he intends to take care of these issues.
I did not specifically request a refund, partial refund, or discount after these issues. But I did explain to Zach that I rent vacation properties myself, and when these types of events occur, I provided refunds, partial refunds, discounts, dinner and drinks, or whatever makes sense to alleviate the issue and provide relief to the guests. Zack offered me a nice discount if I returned in the future, but that seemed a bit lame considering all the issues encountered.
All in all, this seems to have been rated well in the past, but something fell through this time. I believe Zack will do his best to alleviate any future problems, but if you have an issue after booking and arriving, do not expect extra efforts from him to make it right for you. It just seemed the money in hand was more important than customer attention, and as strange as it sounds, the (5) five-star rating. To me, it all goes hand in hand.
I’m not saying you should not book here, or to deter anyone from doing so. In the past, from ratings, there has been positive feedback, so I’ll leave that to the upcoming guests who have interest to decide. Up to this point, after multiple Airbnb stays, this was the most disappointing, and sorry to say, only rating below (5) five stars.
I expect that this will be remedied in the future, and I wish Zack and Christian the best. I'm sure they will respond with positive action to this review, and I thank them for any future efforts.