Great and clear communication and directions about the place. Location to downtown, Union Station, restaurants, shopping and the 16th Mall free bus was very convenient. Everything within walking distance. All we needed was in the loft, and having a laundry closet in the space was a real plus for my group of four. The only negative is the noise from the trains. It also would have been nice to have a second key, but having a lock box for the one we did have worked out just fine.