We were very surprised by the number of good reviews for this property. I stay at rental properties and hotels often and this experience was unacceptable in terms of the cleanliness and safety of the property and sub par in how the hosts responded to feedback. After sharing everything listed below with the hosts, I expected a refund in full, or at the very least 50%. All I got was a response saying it was not ok that my experience was sub par.
Perhaps the cleaning crew had a bad day before our stay, but it was not cleaned well at all. I've stayed at multiple rental properties over the years and countless hotels and the cleanliness of the property was unacceptable. Had it been a hotel room, I would definitely have requested a new room.
-there were several short, curly, dark hairs on the white desk in the back bedroom. That alone was sufficient to make us feel as if the property was poorly cleaned.
-the bed in the rear bedroom was heavily stained. Also, it was not accurately described in the listing. It is not tempur-pedic as described, but rather a knock off generic memory foam.
-the oven was very dirty. We did not want to cook in it. I've never encountered that in a rental before.
-the turntable in the microwave was also dirty.
-the coffee maker was cloudy and crusty at the bottom
-there was a dirty fork in the drying rack in the sink
-there was a white stain on the black bed cover in the front bedroom
-the bathroom sink barely drained
-the window in the family room area would not close completely which was both a safety and comfort issue (it was single digits and snowing). We did engage the child safety lock as a preventative measure, but actually being able to fully close the window is expected. The same issue in the front bedroom with no child lock available. We used their blankets to block the cold air.
-the DVD player would not read disks. No big deal, except the tv signal was spotty (kept freezing) and when the heat kicked on it was very loud so we couldn't hear our computer well enough to watch something on it and still sit on the couch.
Had the above issues been disclosed, I would not have paid to stay at the property. Without the convenience of a clean kitchen, a hotel room would be the better choice. At least if the room you're given is unacceptable, they will happily give you a new room.
If you decide to give this property a try, do so knowing that if your experience is unacceptable, you won't get much more than an apology from the hosts.