the hosts were nice, communicative and thoughtful. that said, will echo others in that the unit wasn't what I expected, especially for the price. we were expecting more privacy and to use the hot tub but it's all very much open and viewable by the family and neighbors. there was also no coverings for the main rooms which also reduced feelings of privacy. as others have noted, you can hear the family quite a bit, so I'd recommend a sound machine. it has potential, but at the price point you're probably better getting a hotel room in a walkable area.