The code on the door did not work consistently. Often it would take multiple tries for the code to register and door to open. This happened at check in and throughout the whole stay. The place was not clean upon arriving with nails on the floor. The master bedroom toilet did not work from the day we arrived. We communicated this, and then we’re blamed for it later on… this is the most maddening part… given we communicated immediately and later on after checking out were accused of putting female hygiene products down the toilet to break it with the tampons that were in the trash from my partners perked being cited as proof that we put them in the toilet… (how the fuck does that make sense?!). So the promised partial refund was the. Taken away because we were accused of breaking the toilet. This maddens me how this whole part was handled.
In addition to that… the conditioner was empty when we arrived, and the tv is faulty in master bedroom. We absolutely love the location, and the apartment is great, but obviously not maintained, and the management obviously completely lacks and level of ethical reasoning when it comes to customer service.