Liked the very convenient location and beautiful view, just steps from Whole Foods, restaurants, Union Station and other services and retail. What we didn't like? 1) Our reservation through AirBnB clearly indicated 4 people in our party. Oddly there were only towels for two one set in each bathroom. Since it was a quick overnight stay we didn't discover the issue until late that evening. Upon departure I mentioned this issue to the attendant at the front desk who indicated that was "standard" and if we wanted more towels we should have come down to the front desk and collected some. A very strange, indifferent and bizarre response. Who wants to head down at 11:30 at night after getting ready for bed? What part of a reservation for 4 is not understood? 2). There were cups, bowls, plates enough for 4 but not a bowl large enough to scramble eggs, make a salad or make anything else. We book accommodations with a kitchen on AirBnB so we can cook light meals and due to COVID do not eat out in restaurants. Apparently again we were supposed to make the trip down to the front desk to obtain such items. Again strange. Why have pots and pans to cook in if there aren't dishes to prep food in? 3). Repairs needed - garbage disposal was unplugged. The sink was backed up and wouldn't drain so we plugged it back in and what an awful noise! Clearly this was a known issue before our arrival. Again for a quick overnight stay who wants to take the time to have this corrected when it is discovered late at night? Stained carpet in one of the bedrooms, curtain in same bedroom broken. Overall could be a lovely place but total lack of awareness and indifference to providing customer service and serving guests tarnished our stay.