Sarah was fast at responding and communicated many details. But there were multiple issues while I was staying for an extended period of time. They double booked someone in my room and they opened the door while I was inside. Very uncomfortable. There were electrical issues for days so I could not work from home or charge anything. As well as not being able to use the microwave and refrigerator. Additionally the room upstairs is very loud and easily heard. Lastly, construction worker trucks blocked my car in twice and once was for hours and I was unable to leave on the weekend. Overall too many issues to count but Sarah did resolve every issue as quickly as she could.