Ann was great during our stay easy to get in touch with. The only issues we had was a weird sewer smell coming from the bathroom but we were told this was normal because the home is older. Also be careful, a picture frame was broken when trying to set up the sofa bed, we expected to get charged for that but were also charged additionally for cleaning despite making sure the kitchen was spotless on leaving. We were also told it appeared we wore shoes throughout but we specifically brought house slippers to wear so idk. Otherwise pretty comfortable and cost for 3 ladies and a baby.