This place has a ton of potential. We rented the whole place for 6 couples to the tune of $4500 for 2 nights. We added “breakfast” for $100 per day.
The good is that it was a great location, comfortable, plenty of common area and privacy. Great location for a retreat in the city.
The bad. When we arrived, the gate to the parking lot was locked shut. There was a code to the garage so we parked one car in there and called the host Damien. He told us that since we rented the whole place, we could park a car in there, but the other 2 cars would need to be on the street because the gate was broken to the parking area. No big deal, street parking is pretty easy. After we settled in, the host who lives on the property walked up to us and said “Hello, someone is parked in my garage. I’m about to leave and that car needs to be moved when I get back.” I told her that Damien had told me we could park there, and she said that he had done that before and she wasn’t sure why. The breakfast was complete with rock hard pastries and no kettle for hot water for the oatmeal. There was never enough cream for 11 people to have coffee. They did have some apples out, the rest of the fruit was peaches in light syrup in plastic sealed containers.
On our checkout day (10am checkout) the gardeners arrived at 8:30am. Guess what, they opened the gate right up and parked in the driveway where we were told we couldn’t park (even for the $25 per day listed price). Then the cleaners arrived and started in on our rooms at 9am.
My expectation when spending that kind of money is to have a little more hospitality and care. This would be 5 star without a doubt if they can get that figured out.