Alexandra made the guests feel welcome on the one hand, and made sure their accommodations were as advertised. On the other hand, she introduced some "do's and dont's" restrictions at the time of check-in that were never listed, which was odd. I'll grant that it was unusually warm for mid-March in Denver, and the guests felt the effects of this at night when it was too hot under the comforter. Having a nearby fan is an easy remedy for this, although again, it was an unseasonably warm time for Denver.