The check in process is terrible. Not being able to speak to someone is ridiculous. Phone reception isn't the greatest in the area so being able to send and receive emails was almost impossible. The people at the front desk were listening to really loud music with explicit language which we found really unprofessional. Trying to understand them explain where parking was at was very frustrating. Our code kept not working for the elevators, so we spent a lot of time needless to say riding in the elevators. We didn't have a dining table to eat at in our room. We were only provided 2 towels for our weekend stay. We typically like clean towels each time we shower and don't like reusing the same towel. The blankets for the bed were really thin and could have used more of them. The bed itself was really comfortable. The TV was disappointing with its channel selection and clarity. We had to keep our blinds closed as everyone walking by could see right into the room. That made it like living in a box.