When we got there, the house wasn’t cleaned and had previously been occupied. The bed was slept in, bathroom had tooth paste dried in the sink and old food in the kitchen. It was late at night and the maid had to come clean up which wasn’t ideal. A few days later we noticed a horrible smell and opened the oven to find a rotten carcass. We literally couldn’t identify what was in there. My boyfriend said it looked like a scene from mortal combat. We did communicate this and it was kinda seen as “not a big deal” and were not refunded for that first night although the place was not ready for us.