When checking in you may have to wait. The first day I was waiting with a bunch of other people. The first girl was not very friendly she could have at least said "ill be with yall in a bit or hello welcome" but she did not but she was busy figuring out credit card issues with some old lady in front of me. The second girl was much more friendly and I even saw her more during my stay. She was soft spoken though and I feel maybe could have given more of a tour but other than that she was nice.