Jim & Gretchen were nice and the place was well tended to. I can't give it 5 stars, though, because there is absolutely no sound privacy between rooms. I spent my first night awake with the person snoring in the next room sounding like he was in my bed. I then awoke to Dr. Phil, which he was watching (listening to?), and Dr. Phil sounded like he was next to my bed. Decent location, great communication, nice and clean, but not at all quiet.