Heather was great, communicative and helpful. The place was very cute and had a calm, Zen vibe as if it was absorbing that from the healing center below. :) The bed was very clean and comfy, and the guest bed was a great place to relax and read. Nice big claw-foot tub. The place was mostly clean but there were places here and there that seem like they had been kind of overlooked. My boyfriend who is 6' tall had some discomfort staying in the apartment because the ceilings are so extremely angled. I am short and didn't mind but we don't recommend it for taller people. The biggest drawback was the neighborhood. It's supposed to be on the "upswing" but it is really sketchy. The main drag is full of gross chain stores and there is basically nowhere you'd want to eat. Walking around at night does not feel safe. If you have a car, it's not a huge deal because you can just zip over to nicer areas, but this is not a neighborhood for strolling. There are also three very steep, winding flights of stairs up to the loft, so be prepared for some exercise, especially with luggage.