Stay at Andrew's place for approximately three days with four other females. On the last day a male keyed into the rental apartment we were staying. I immediately called to speak with Andrew, but some woman answers the phone. Initially she seemed concerned and asked what she could do to help. She informed me that the man that enter their house was the cleaning man. It was late in the day, so I was unable to find hotel with all of our luggage to fit. I just told her that we were going to stay up all night because we were all scared. My sister wanted to talk to her and tell her that we did not have enough towels and we did not have access to the wash machine and dryer. The whole dynamic of the conversation changed. Her response was that “ARE WE TRYING TO NICKLE AND DIME HER”. I was disgusted with her response. I pray that no one has to experience this especially when we are in a pandemic. I do not know what she met by that unmannerly comment, but it was very unprofessional!