Our hosts were helpful and even though we got in at such a late hour (3am), they were able to answer questions. It is very easy to get in if you follow their directions. Matt always answered our questions in a timely manner. The space was immaculately clean. Is that redundant? If so, that's more accurate then. ;) We were very tired that night we got in, but felt right at home when were got there and I was able to go to sleep without fussing with my antibacterial sprays and rewashing the sheets. (obviously I'm a germaphobe). We had all the essentials and even if we didn't, we were able to text Matt and get them from him. We bought some flowers as I always do when we go on vacation and so needed a vase. We asked for that, and a can opener which he had on hand and brought right down to us. The location was AWESOME! The neighborhood seemed very safe and it is central to a whole lot! Also I couldn't believe the value of this place.. and it is only going up because they are doing some soundproofing for the apartment!! I would definitely recommend this place to my friends and family.