The check in had almost no instructions on checking in or checking out. We had no contact with the host prior to checking in. We messaged the host before checking in... no response. The first night we could not get the A/C to work, we messaged the host...no response. The checkout time was listed as 12am the night we checked in (7pm-12am) so we messaged, the host the next day...no response. We finally had to get Airbnb to intervene on our behalf.
We were intentionally mislead by Lauren about the cost of our stay. We needed to stay another night in Denver and chose to rebook to avoid paying a large cleaning fee elsewhere. Rather than simply extending our stay the host tricked us into booking an extra night in “a different room” because of “technical errors,” so they could charge an outrageous cleaning fee, which they promised to refund but did not. We have tried to contact them about their promise to refund $120 and have been stonewalled.
The beds are also very hard.