Tim was very kind and responded quickly when questions or issues arose. We had a rough trip out to Denver and he offered us a weekend at another property for some relaxation time, which was very sweet. The neighborhood is great- beautiful and safe. The house is in a great location with lots of street parking and proximity to shops and restaurants. It is an older house- has some quirks that take getting used to. I felt that it could use some updates to make it feel more like an air bnb and less like you are staying at a relative's house.