My experience only is about the process of booking and dealing with customer support as they never gave me access to my booking. I booked this trip 3 days in advance and it was accepted by Sonder. 7am the day of my trip, I messaged through the AirBnB app that the check in information that they claimed to email never went through. They didn’t respond to me at all. When I arrived in Denver, they ignored hours of follow up messages from me and AirBnB until 8pm when I used Sonders text support (Sonders phone line didn’t connect me after 15+ min). They gave AirBnB support different information then they gave me about the availability of my room. It wasn’t until 8:15-8:30 pm that text support admitted to me that they double booked me, an email never went out and that I had no place to stay. AirBnB support wasn’t much help either (I tried to explain to AirBnB, but ended up with just one hotel night offered, which made me have to shift around my work day during check out as I booked for business travel). Double booking is unfortunate, but withholding information from me all day is inexcusable. AirBnB also was incapable of making this right, and “blamed me for not messaging the host up front in case of a software glitch”, which still doesn’t sit well with me. I still have only been offered my money back in 5-10 business days for a trip that I was never able to take. Sonder didn’t show that they could be trusted if you book with them, and AirBnB enables their behavior.