This was a lovely place to stay. Unfortunately one of our party locked themselves out (despite clear instructions-our fault, clearly), and it was a challenge to reach our hosts-it took several hours, and many phone calls with AirBNB. In addition, some hosts are very kind and go out of their way to ensure the comfort of their guests. We host as well as travel with AirBNB, and aim for that. Not everyone does. Small kindnesses, such as empathic communication, would have gone a very long way in this instance. Perhaps this feedback will be useful.