Never even checked in, Nicole ghosted me and the Airbnb support staff while I waited out in front of the building with my luggage in 95 degree heat. After two hours Airbnb canceled the reservation since Nicole, the host, never responded to their calls, messages or emails. In more than a decade using Airbnb I have never had this happen. And as a host on Airbnb for 10 years, I could never imagine treating an arriving guest in such a way.