I had requested and been approved for an early arrival - but when texting Demi the responses seemed automated as they were confirming an incorrect arrival window. Upon asking I did not get an adequate response to confirm my arrival time - I got lucky when entering because my access code to the main door was not working, but a security guard allowed me to enter. The room itself was clean and as shown, but the AC is an in unit window vent operated system that had fallen out of place and needed some tweaking to work.
My stay was nice - the location is great. But entering in the evening was odd as a ultra lounge is on the first floor and required me to go through security to enter. Also, my code malfunctioned the second day as well and I was left outside for 10 minutes or so in the below zero weather while it was being resolved.
Lastly, read the contract they send you subsequentially - they will enforce all charges strictly.