Grayson was great from the start, there were just some issues with the amenities that could have been better. He offered recommendations for dinner near his place and was very responsive. Unfortunately, we came down during the weekend of the arctic freeze nationwide. It just didn't seem like it was prepped for such a cold weekend. The house was 40 degrees on the main floor and an even lower temp on the lower floor. The third floor got heat by the end of the second night, but it was so hot we woke up with stuffy noses. It seemed to be a thermostat where you can control from the home or through an app. Even with efforts to reach Grayson (in which he DID respond) and having space heaters (although one did not fully work, even on high setting) the temperature didn't level out throughout the house until the last day which was unfortunate considering we couldn't really congregate comfortably on the main floor because of how cold it was. The power also went out on the lower floor (maybe a fuse) and we switched the breaker per Grayson's instructions, but the power was never restored during our trip. For the price we paid it was a bit frustrating to deal with, but other than that, showers were great and the beds were super comfortable, house was spacious with cute details. The house really was gorgeous and Grayson was great - we just may have to try again when it's not so cold!