I had a horrible time checking in. Communication was delayed due to message only option and no real person to call. I had a female emergency of sorts and just needed a shower after my 6 hour airport ordeal. I wasn't accommodated with an early check in because I couldn’t find where they wanted me to accept a $25 early arrival fee through the app, which I still can’t find!!! And even when I tried to check in at 4 pm, the code still wasn't activated; so my husband and I stood in the hallway waiting, locked out. The time difference was 3 hours for us, so we were so exhausted! I was told the lock was time sensitive, but my phone, watch and husbands phone and watch all said 4 pm, but the lock didn't open until 4:02. Also it was a 4 day stay and there were only 3 sets of towels for 2 people. Grant it there was a washer/dryer, but providing 2 days worth of towels should be standard. Other than this, the stay was nice. Facility was very clean, bed comfortable, nice decor and eye appeal. The issue for me is not having ANY customer service whatsoever. It’s like a hotel without any staff. I would describe it as a mix between a hotel and Airbnb. It’s run by a company and mostly automated and hands off. I personally don’t feel comfortable with this format. I rent both hotels, Airbnb’s and vacation rentals often and this process/experience is one that I wouldn’t want to experience again.