There was a huge communication problem where, even though I let Michael know that I'd be coming in late with the approximate time, he actually removed the key nearly 30 minutes before his own defined deadline (of which he never told me). Consequently, I was left standing outside in 33 degree weather for nearly an hour and a half until he returned with the key. His phone went to voice mail, and all of his communication, both prior to and at the time of the reservation, was scant at best. Additionally, the room was cold, although he did provide an adequately warm comforter. No top sheet on the bed, though. I've never, ever seen that.