*solo female traveler*
The location is great and neighborhood is beautiful however sonder is less than acceptable despite reviews.
After paying for late checkout the company never notified cleaning staff who entered my room unannounced via the keypad code. I was mortified and traumatized as I had just gotten out of the shower and was indisposed. When I contacted the company they did nothing but say “it won’t happen again” and told me to have a nice day.
The lack of empathy or any sort of compassion from this company is scary for solo female travelers like me because it probably is not the first nor will it be the last time this happens.