Unacceptable -I had to continually respond to Lilians's phone calls regarding our check-in time. I had explicitly explained to her via Airbnb message that our itinerary would have us arriving as late as midnight on the day of our check-in. This conversation is recorded on the message thread. Additionally, per her request when we did call to inform her of arrival time. I felt harassed and micromanaged Moreover, I received an email and voicemail message at approximately 3:15 pm and 3:18 pm on August 5 2021. We were not able to contact our host until 5:24 pm when we finally received a telephone signal to speak to the host. We anticipated some communication issues; this why we informed our hosts several weeks in advance of our expected arrival time. On the day of our arrival I spoke with her in person and felt this matter had been resolved to our mutual satisfaction. Airbnb support constantly called ask Sating Liliana wanted checkouts and to talk about check in issue this took so much time interrupt our vacation. All this ruined our vacation.
Most importantly there was no lock on the room door. We felt completely unsafe.unsafe There is only a single sheet and blanket on the bed; there's no fitted sheet on the mattress. This is not hygienic.
It was unacceptable!