The whole experience was very smooth. Jason and Vibeke were friendly and accessible. It's in a beautiful, old house so there are some creaks and groans, just like me some mornings. ;-) The suite was very comfortable and clean. The location was excellent. I easily walked to Cheesman Park, the Botanic Gardens, Whole Foods, the Civic Center area and the restaurants on 17th Street. I was very happy with this as my first Airbnb rental.