Kristen was beyond accommodating. Her place was absolutely beautiful and so clean!! The check in process was easy and she keeps contact with you so if you do need anything, she responds very quickly. The only downside is the area where the loft it. It is actually very close to everything and close to some awesome restaurants. Just be aware that there is a homeless shelter a block over so there are a lot of homeless outside the loft area. Also the noise level at night is very loud. Besides that the place is amazingggg!