Kasa’s response to issues was both timely and helpful. They have a responsive, courteous, and helpful staff. However, we would not have needed to contact them if this particular property met reasonable standards of comfort and cleanliness. We were initially provided a room with AC issues that were being worked around instead of properly fixed. We notified Kasa and they promptly moved us to another room, apologized, and refunded us a part of our stay. Two days in the new room convinced us it was better for us to move on and let the remainder of our reservation go. The new room had dirty dishes in the cupboard, stains on linens and mattress, and felt on par with a budget motel in terms of cleanliness.