John was a great communicator and made check in and out easy. The loft was beautiful, and in a centrally located area of Denver. Unfortunately the gate for the car lot was broken, and homeless people were camping out in the lot and alley adjacent to the building. The tent village right outside the building made us feel unsafe at night, especially in the alley getting to the vehicle lot and back into the building. Locals told us that the tent villages move around often, so it may not be a permanent for this location.