Great stay! We had to change the length of our stay due to a family member passing and he was so so understanding. No issue changing the dates or getting a refund. They were always reachable and were great about checking on us. Plus - we had some noisy kids with us and they were, again, so understanding! The projector screen was super cool and entertained the kids - they even provided a highchair, baby gates, and toys! Very family friendly!