We were unable to get into our Airbnb due to host not sending us the lock code prior to check in, then the host was completely unreachable. We checked in hours after the check in time, but still never received the lock code. The host was completely unreachable after we discovered we could not get into our Airbnb. The only phone number listed in the Airbnb went to a voicemail after calling ~15 times. They did not answer the Airbnb built in messenger either. After booking Airbnb months back, the host messaged me and said they would send me the lock code to get in 1-2 days before our stay and they never did. So we get to the property with no lock code, the host not answering, and no way to get into the house. Since the address of the guest house was completely different than the hosts address, and the house is completely unattached to any other homes on the block, it was not clear if the host lived on or near the property. So we resorted to knocking on a neighbors, door, hoping they could give us a way to get hold of the host. Thankfully that door was the owner! If we didn’t have the courage to knock on a strangers door we would have had no where to stay, either sleep in a car or try and get a hotel room. When I informed the host I could not reach him he said “oh that’s my day time phone”. And when I told him he did not send the code, he admitted he forgot to send the code. I am writing this part of our experience publicly in hopes the host will update his communication information with a number he is reachable at. The anxiety we felt was very unnecessary, we had just gotten off a flight, it was our first day vacation, and we thought we were going to have to sleep in our car. I don’t want anyone else to have to experience this.
I am giving a 4 star review because aside from the initial disaster the rest of the stay was good. The house was very nice, decorated cool, and very clean. We loved the backyard patio and the seclusion of the property. Little things we thought were nice you don’t normally see at Airbnb’s was the washer and dryer, the Brita, and luggage stand in both closets. And the easy checkout / no “chore” list was very nice too.