My husband and I stayed for an extended weekend. It was snowing when we arrived and Danny and Marina cleared the stairs for us - and the next night, too. Awesome! It was also dark when we arrived and we had difficulty finding the door to get in - they were available and provided great verbal directions. A negative is that I did indicate that we were going to have my daughter stay during this visit. The night she stayed we asked about the air mattress. It was not in the AirBNB location and they were not around to accommodate our request. My daughter stayed, but slept on the couch which was not ideal. The bathroom seems a bit cramped -mirror is quite difficult to use. Overall this is a wonderful spot (right around the corner from the zoo) and a short drive into the city. Very safe feeling neighborhood. As others have mentioned, the stairs can be a thing for some. The Amazon Prime membership was sketchy when we used it. Overall, I am quite pleased with our stay and would stay again.