I have stayed at a lot of Airbnb’s around the world and for the most part had really wonderful experiences with the hosts and properties.
This trip was an extremely poor experience, mostly due to the poor communication, lack of professionalism and lack of transparency from the host.
1) A few days before checking in, we received message from the host saying the glass shower door does not close all the way but we can still use the shower. The first time we tried opening the shower, the entire glass door fell out and shattered on myself and my fiancé which caused several cuts and caused a lot of bleeding. We are really lucky that we didn’t have to go to the ER for serious injuries. This bathroom should have been out of commission period, and it is completely unacceptable that we were injured due to the host’s carelessness.
When this happened, I called and texted Dylan several times without a response and had to send photos of the injuries before he picked up the phone. He apologized and agreed to a partial refund, but dealing with him was very frustrating.
2) Leading up to our check in, I read a review from a recent guest that mentioned a very loud construction that was going on next door as they are building a new condo. I called Dylan to ask about this and he dragged his feet on responding as we were approaching our cancellation deadline. He finally confirmed that the construction was wrapped up. Upon checking in, to our surprise, the construction was still very much going on (probably had 4-5 months to go at least) and they started at 7am every morning with hammering, sawing, drilling, etc. This lack of transparency from him was extremely sketchy.
3) When we checked in, there was a duffle bag in the master bedroom. The next morning, Dylan texted a few minutes before someone was going to come by and pick it up. This is obviously very annoying but we said ok, as long as they are on time since we had plans to head out and didn’t want to wait around. No one showed up for an hour, and a random guy showed up to pick up his golf clubs and not the duffle bag! Another example of poor communication from Dylan.
4) When we checked in, kitchen trash was full, refrigerator had old takeout food, and there were dead bugs on the stairs. Dishwasher was also full.
5) Neighbors in the condo blasted music until 11pm every night during our stay.