The space is as pictured but it should definitely be clear that the apartment is indeed a basement in someone’s home. That makes a major difference when it comes to booking stays. I felt as though communication was good after the disappointment was expressed but what can really be done after you’ve booked a place out of town and have no other options of where to stay. For the price, I wouldn’t pay it again to be in the basement. We could have easily rented an entire home for $700+ dollars.