The property manager contacted us on the day of checkin, right when we’d flown into Denver, to communicate outside of Airbnb’s messaging platform. When we did, on the Uber to the Airbnb we booked, the property manager told us to go to an alternate building. We didn’t object, since we wanted to be understanding and the residence we initially booked was no longer available. In this alternate accommodation, which is also listed on Airbnb, there were a lot of hygiene issues including exposed brick/sand/concrete areas in closets and next to bathrooms where the buildout was incomplete. The living room had grates on the floor for heating, which directly led to soil which was littered with pieces of trash and critters. We didn’t even complain to the property manager nor Airbnb about these things. What made us contact the host and Airbnb was the presence of mice, which the host failed to deal with over the course of the stay.