Harold and John were some of the nicest hosts we have experienced. Harold was excellent at responding to our messages, the apartment was decorated beautifully, it had every amenity we would ever need, and Harold and John were also so thoughtful to leave us a bottle of champagne for our anniversary. However, there were some things we were disappointed with: we were surprised to find out that the apartment was in the basement of their home. We felt misinformed by the fact that it was listed as an "entire home/apt" in the booking but didn't state anywhere that it was the basement of an occupied home. Had we known this, we wouldn't have chosen this place, because we wanted total privacy and we felt like we didn't have that here since we could hear a lot going on through the ceiling--walking, talking, doors, floors creaking, dog barking (although the dog doesn't live there, we were informed she belonged to their visitors). We were in the mountains earlier in the week so we had a rental car, which made parking on the street really difficult. We did meet John on our way out and he was extremely friendly. He offered to refund our stay due to the noise inconvenience but we didn't accept the offer because we felt that they were so friendly and thoughtful, their space was very clean and nice, and they worked very hard to make us feel welcomed and special for the short time that we were there.