Steven was great, he was able to help us and answer all our needs but with that said, we did not have the best experience. The location was great in relation to how close it was to everything but the apartment itself was definitely where all the transients hang out, there were trash outside the gates, it smelled like urine, did not feel safe walking back to the apartment. We also did not have a comforter the first night, guess the cleaners forgot to place it on the bed, along with other few missing things. Steven was able to sort all that out the next day. The bed frame was squeaky but Steven directed us to some Allen wrench. One of the biggest thing for my fiancé was that the bedroom was on the bottom floor and the bathroom was 2.5 flight upstairs. She has a small bladder and has to walk up those flights in the middle of the night, multiple times. Worst part, I had to hear her each time.