Hard to communicate with the company - it’s a third party startup with lots of rentals/hotel rooms all over major cities. Check-in was annoying since the lock didn’t work at first, and I had to go through their janky app. I didn’t find the room clean and ended up staying at another hotel - but the customer service and on-site staff were very helpful. They did refund me my unstayed nights due to my cleanliness concerns, but I had them inspect the room and provided photo evidence.
The apartment was very nice looking and the location is great.