My family and I paid over $4,500 to stay here for 19 nights. We live in the same neighborhood and needed a place close by to keep tabs on a remodel project in our home. From day one in this basement unit, we felt uncomfortable, and during the course of our stay, discovered many other issues, including:
1) Immediately upon entering the unit, the staircase head height is too low, likely in violation of building codes.
2) There is no secondary exit in the unit, nor are there egress windows in either of the two bedrooms, likely in violation of Denver code for a safe and habitable dwelling, and for emergency escape and rescue openings (in accordance with the International Residential Code, section R310).
3) There were visible stains on the carpet in many places throughout the unit. Some stains left behind an odor, which caused us to vacate one of the bedrooms entirely and use our own air mattress (the provided air mattress did not hold air) in the living room instead.
4) The provided mattress covers, towels, bathmats, and pillows were all stained to some degree. The mattress covers had very large brown ringed stains on them and the towels had noticeable dirty stains from previous use. There is no washer/dryer in unit and there was no communication about how the provided items were to be laundered. We had to ask for clean items.
5) As of this writing, the listing clearly states that the kitchen has a dishwasher. The kitchen does not have a dishwasher.
6) Without notice, during the middle of our stay, the owners applied weed killer to their lawn. Weed killer is known to cause sickness and can be very dangerous for pets if ingested. The use of weed killer prevented us from using the yard and opening the garden-level windows to let in fresh air for a few days.
7) The internet cut out briefly on a daily basis while my wife and I were working remotely. It happened daily for about 4 straight days before it went out completely for about 18 - 20 hours or so. The owners had a technician come out the next day to fix it.
8) The heating and cooling of the basement unit is the same as the owner's primary residence upstairs; meaning there is no temperature control for the basement itself. Advanced notice and communication between the owners and renters is strongly advised for this.
With the exception that there are no egress windows and it has serious safety concerns, this unit would likely be a reasonable accommodation for a very short stay. However, it did not work out well for the nearly three weeks we needed it. The owners should not continue renting the unit until the safety issues are addressed. And, in the future, if they continue to rent to tenants for longer stays, the owners should consider and plan for better communication with tenants to address the need for new/clean towels, bedding, etc.