Communication with the host for reservations and check out were easy and prompt, the location convenient (having a car) and the flat is charming but minimally appointed--especially with regard to the kitchen. Unfortunately, the bathroom and kitchen were disappointingly dirty when we arrived which made our stay frustrating. There was also no dish soap and a dirty sponge in the kitchen sink. Cleanliness pretty much makes or breaks it for us, so this is why we rated our stay as low as we did.