Good location and neighborhood. Easy check in and out. The access pad failed to work most of the time due to the cold weather. We had to call the host to open or close the garage door, which was the only access to the basement. We understood so weren’t bothered by it. There was no shampoo and conditioner, but they were provided when asked for. The bed was very comfortable. The kitchen was well equipped but could use some cleaning effort. The most inconvenient thing was that the shower did not work. The water was either burning hot or icy cold, nothing in between, so we couldn’t take showers and had to use the sink to wash our hair. It was a pretty bad experience.