The house had a horrible odor that was noticed by my entire family. My husband and I head was severely hurting after just 5 minutes of being in the house. I also was feeling nauseous not sure what that smell was but had to book a hotel room ASAP. The host Sam wanted me to just open up all the windows in the house for the night which it was freezing outside. Which was ridiculous to me. He also said that the cleaners were heading back to the house with air fresheners. I told him I just wanted a refund but told me I had to call customer service, which took over an hour to get refunded. I am happy that Airbnb was able to give me a full refund.