Communication was prompt. They come across as accommodating, seen especially when we needed to adjust the dates of stay and they had no problem with it. I informed the owners that having plug-ins or air fresheners is not good for my family’s health. They indicated that they took them out a week in advance to help the odor dissipate. Upon arrival, found numerous scented candles throughout. Then realized why they had so many, to mask the heavy pungent dog odor throughout the carpet, couch, and blankets. Dog hair is everywhere which leads to the odors as well. Tried airing out the place during the three days but the bad smell was deep into everything and would not go away. I suggested to the owners to do a deep cleaning of the place to include shampooing but they did not reply that it would be done so most likely it won’t. The air conditioning works, just not upstairs very well. I cooled down the place to 63 during a rainy day, yet the upstairs was still hot. I can imagine sleeping being very difficult. Owner’s reply to that was they will have someone look into it. A major problem in design is that there are inefficient vents upstairs to cool it down properly. All the air is being pushed downstairs and through the return ducts instead of upstairs. No ceiling fans. If odors affect you then you might want to ask if they have remedied any of the shortfalls beforehand. I like the layout, two bathrooms, proximity to my event, their quick replies, and quiet neighborhood. This might be one fantastic stay if it weren’t for the dog odor and cooling issues.