I didn't meet Tricia personally, since she was out of town, but the key was in the appointed place. I was a bit taken a back to find the room with an unmade bed, and my call to Tricia went unanswered. I found the sheets myself and made the bed, but was not very amused by it. Later the housekeeper came in and apologized, but the first impression was already made. The house itself is beautiful, although the downstair rooms smelled a bit of cats.