The host was very responsive yet that could not overcome the constant road noise, all day and all night. This unit was literally just a two-lane street from a major freeway with 5 lanes of traffic in both directions. I thought the reviews including noise comments were maybe over-blown but I was wrong. Perhaps if you live somewhere with high traffic noise 24/7, it's fine - for me it was not. Even white noise app couldn't drown out the sound. I had a two bedroom and changed rooms after night one to be as far from interstate noise as possible. Kasa responded quickly to all my messages and dropped off ear plugs when I noted the issue via their mid stay request for feedback. Unit was very clean and had all I needed- just no break from noise. Would definitely book a Kasa unit again. Would definitely not book this location though.