Although we never met Pam or Jim, they did an amazing job making sure we felt comfortable and had everything we needed. The house was roomy for a large group and we enjoyed playing cornhole and basketball out back and loved chilling on the spacious front porch! A bottle of wine was a fun surprise greeting in the refrigerator upon arrival. Every detail was provided for down to having plenty of clean towels and toilet paper. The beds were very comfortable which is a big plus for me! We communicated mostly with their daughter Anna, who lives down the street, and was able to be flexible with us on check in and check out times which took any possible stress out of our travel. I would definitely recommend this house and hope it's available on our annual trip next September! :-)