Rich was very understanding and answered all of our questions quickly. He is definitely easy to communicate with which is a huge plus while traveling.
The house was clean and organized upon arrival. You have a run down of the rules on the fridge which is more or less common sense. Easy to follow. The kitchen was stacked with more than enough coffee to last two people a week along with plenty of creamer. We also enjoyed the breakfast bars left out - thanks! The bathroom was clean and stacked with soap, shampoo, conditioner and lotion which were all nice to have. No late night run for toiletries. Finally the most important thing for me was the bed. Well, it wasn't the usual lumpy mess you seem to feel the following morning. The bed with the mattress topper was extremely comfortable and easily slept two people. Very cozy place. That's all you can ask for, right?
I'd definitely stay here again if Rich would have us. Great location with plenty to check out nearby.