Shortly after booking Kim's place (1-2 months prior to the trip) we had requested to be able to drop off our bags a few hours prior to check in and Kim had assured us that wouldn't be an issue. It WAS an issue when we contacted her for the details on the day of our check in, and when Kim went so far as to say she couldn't accommodate that request and we should "book elsewhere" if we didn't want to leave our bags on her front porch.
Although her listing says that at times, there could be more dogs than just hers, it doesn't note the 5:30 am or 6:30 am knocks at the door or phone calls when these dogs are dropped off. A good night’s sleep is what we were hoping for but both mornings we were woken up very early by the phone calls and knocks at the door when dogs were dropped off. If you are a light sleeper, earplugs are recommended as you are able to hear the dog claws on the hardwood floor during the night and early morning. We got the impression that Kim's house also doubles as a doggy-day-care, which although was alluded to, wasn't clearly identified in the description.
It was quite hot while we visited Denver, and Kim was kind enough to arrange for our room to have a portable air conditioner which made the temperature much more comfortable.
The location of Kim’s house is great and within walking distance/short uber ride of many attractions.
We are dog lovers, and understand that with dogs come dog hair, but there was a surprisingly large amount of dog hair in the bathroom, and the bath tub was visibly dirty in that the bottom of the tub was black with dirt. My husband also stepped in dog poo when entering the front door. If charging a cleaning fee, more should be done than just changing the sheets on the bed and giving fresh towels. There was also no cover on the duvet, so that would be a suggestion to add for the next guests.
Kim was responsive to most messages, and graciously accepted some packages on our behalf prior to arriving, which we appreciated. However, the way she handled our 'bag drop off' situation and the overall cleanliness issue in the washroom was disappointing.