Overall, the place, location, and stay was nice. Decor is trendy and makes you feel like you’re at your home away from home, which was great.
However, the shower was gross and it felt like I was in a cheap public gym shower in Denver (it won’t let me share a pic in this form). The water pressure was so low it was almost like a slow drip and the built up grime on the shower floors was a dark bronze/orange, which was really disgusting. For perspective, this was for my girlfriends birthday and she was in the shower in sandals. While the Espadin team reached out and offered to send someone up to clean it, this should have been handled before we even arrived. It’s unacceptable for the price and ‘cleaning fees’ guests pay.
I also had a really poor experience with their management team. While the initial team member I spoke with, Marina, was really helpful and sweet, she pointed me in the direction of her boss Ashley, which ghosted me completely on a booking question/error on my end. I still haven’t heard back from her, but at this point I don’t care to hear back from her at all. You can have my money but you’ll never see me booking again at any of your properties due to her abysmal level of responsiveness and customer service.