Overall disappointing experience with checkin. I had a last minute booking (about 24 hrs before check in) and when going to check in didn’t understand the instructions (there was a green house with lock box for which the code didn’t work). The separate apartment actually does not have separate access as far as I understood after the issue, this was not clearly described in listing. Thus my issue.
I wasn’t able to access the space and didn’t have a phone number to call. Waited 15 min and had to leave and book a hotel I had to set up for a work presentation. Host wasn’t understanding and did not refund.