TLDR; Chose this location due to having AC because I knew it would be hot in Denver. Location has a floor AC unit in 1 room, temp outside was 100F on day of arrival. Upon arrival AC unit said it was 94F inside the house while its blowing cold air (other rooms felt hotter). Farrah is out of town (aka unavailable for physical interaction), Farrah declines a potential refund for 2 of 3 nights because she is not the property owner and the property owner can't be bothered with problems (aka you'll never get a refund here). She sends "a friend" from next door with a window AC unit and hands it to me to install, the house from which the friend comes has the same paint and architecture as the rental (appear to be related properties). I refuse to install an AC unit myself in a place that I'm renting on AirBnB. Internet was unusable... had to use hotspot on phones to stream internet. Otherwise, it was a nice place for the price... just don't stay here if the temp outside it over 80F or if you expect to use the internet.
This is the convo with Farrah:
Shane
8:51 PM
Hi Farrah, it's pretty hot in here. This little AC isn't able to keep up.
==picture of floor AC room temp 94F taken at 6:59pm==
The internet is super laggy because it's so hot in here. The modem is very warm
Would you object to refunding is for the next two nights so we can find a cooler place to stay?
Farrah
8:56 PM
You will need to hit the down arrow till it goes to 61, not sure why it is turned up all the way
Shane
8:56 PM
That is the room temp. The AC was down to 61 when I press the down button.
We expected it to be hot here, which is why we chose a location with an AC. This does not meet expectations at all. It's cooler outside than it is in the house now.
Farrah
9:01 PM
If you make sure its on auto and set to 61 it will cool properly. Our guests have had no issues with it cooling when the settings are correct.
Shane
9:03 PM
There were many complaints about the heat on your reviews, but I just thought it was whiney people. I understand how AC works and this is not sufficient in this heat.
Farrah
9:11 PM
Shane, I just manage the Airbnb for the owner's and don't have the authorization to do refunds. The previous guests never mentioned the ac being an issue and reached out saying they had a great stay, so I'm not sure how to accomodate this other than make sure the ac is set properly. I'm also away for the weekend camping in Oregon but trying my best to respond immediately to this.
Shane
9:12 PM
Fair enough. I'll take care of us and leave an objective review for others to consider. Have fun camping! Sorry you couldn't be more understanding.
Farrah
9:17 PM
What can I do to be more understanding? Please help me understand?
I know if the ac unit is set properly it works to adequately to cool the space and our guests dont have issues, there's also a fan that you can use next to the ac to blow the air.
Again, I'm not the owner and am trying to be there for you but don't know how to resolve this other than by making sure the ac is set properly.
Shane
9:22 PM
The AC is set properly the tower fan barely moves air. I like the place otherwise. But the is frankly unbearable. I'm not trying to be difficult, just honest. We chose this place because it had AC. This is not working as you describe. I dont know how else to explain it to you.
I'd be happy to talk with the owner if it would help you.
This is what it looks like before I press the button
==picture of floor AC room temp 90F taken at 9:25pm==
Then this is after I press it
==picture of floor AC set temp 62F taken at 9:25pm==
Then it goes back to this
==picture of floor AC room temp 90F taken at 9:26pm==
It's blowing cold air
Farrah
9:28 PM
I just called the neighbors, they're going to bring over there's for you, that's the best I can do. The owner doesn't get involved with guests, that's why I was hired to help.
Shane
9:29 PM
Roger that.
==a female brings a window unit to the door and hands it to me, I take it, ask where to install it, she said she doesn't know, I hand it back to her and say this is bullshit==
Shane
9:34 PM
So I was supposed to install this window unit somewhere? I asked your friend to take it back. I'm not here to install an AC and pay to do it. You can explain this to the owner when the review comes through.
I appreciate your efforts, but you don't have enough authority to resolve this situation.
Farrah
9:35 PM
Ok
I did my best, take care
Jul 13, 2022
This is the convo with Farrah:
Shane
8:51 PM
Hi Farrah, it's pretty hot in here. This little AC isn't able to keep up.
The internet is super laggy because it's so hot in here. The modem is very warm
Would you object to refunding is for the next two nights so we can find a cooler place to stay?
Farrah
8:56 PM
You will need to hit the down arrow till it goes to 61, not sure why it is turned up all the way
Shane
8:56 PM
That is the room temp. The AC was down to 61 when I press the down button.
We expected it to be hot here, which is why