Matthew was a great host and always replied to our questions very quickly. Upon arriving to the building (after 10:30pm), I was confused on how to operate the key lock; however, Matthew offered to stop by to help but I was able to get it after a few tries.The listing was exactly as described and the neighborhood was perfect. Literally, a 15 minute walk to downtown plus the area was so nice and we felt so comfortable walking around (even at night). Unfortunately, the building had a malfunction with the boiler system so we did not have hot water during our stay (bummer!) so we were forced to find other alternatives (boiling water, etc.)....This was of no fault to Matt and he offered us a partial refund which we gladly accepted. Matthew was very apologetic about the mishap and my best friend and myself are definitely easy going so we made it work. Although we did not have hot water, it was a great stay and I enjoyed celebrating my birthday in Denver! I would definitely stay here again. Roll Tide all the way to Denver! :)