Location and service were great. The hotel staff was so welcoming and friendly. Super close to the 16th st mall and lots of other restaurants and bars in downtown. The only issue was the NOISE. Being on such a busy street and area, the tram ran right below our room (3rd floor). I'm sure if you had a room higher up, the noise level was not as high. That was the only negative thing about the stay, otherwise, it was great and as advertised.