Worst experience for the money you will possibly have. Will never rent another ABNB.
It started when we showed up to the home around 7 PM the day of the rental. We asked for an early check in that was met with a response to adding more money to the price which we respectfully declined. So, we shifted our plans around and showed up around 7 PM to the rental and low and behold the code to the door the host provided did not work. We tried to send a message to the host but did not get a response for about an hour. So again, we had to shift plans and after we finally heard from the host we returned to the home and tried to get settled.
Immediately we were disappointed with the home. The house is extremely poorly furnished. Not one dresser in the bedrooms to unpack clothes, one of the common areas has like two chairs in it and only one TV in the house that pretty much never worked- we will get to that part. Not to mention when I took my first shower I was met with a hair so long I almost vomited from pure disgust. Good thing they denied our early check in so they had time to clean the home (sarcasm). I will say the views were good.
Our primary complaint during our stay was the WIFI was down for 3 of the 5 nights we were guests. So, after we finally got in the house to check in the username and password they provided did not work just like the code to the front door. After countless times and much communication with the host we finally resolved the problem mid day the next day. So, needless to say we had no internet or TV for the first night and next morning because the information the host provided was incorrect and the work I had to do the first morning had to be pushed back. To make a long story short the WIFI was down our final two nights as well.
We were in constant contact with the host about the lack of service and when I voiced my frustration the final evening they offered a $100 refund. I did not think that was sufficient for the total failure we had during our stay and respectfully asked for more. The host declined and used a loophole in ABNB policy to deny my requests for a refund. When I brought my dissatisfaction to ABNB they cited their 24 hr policy to me as well even though they have a record of my complaints directly to the host the entire duration of my stay. Not to mention the fact I was unaware of their policy.
I would say this is more disappointing then the fact that the home was a dump and none of the services worked. These people are supposed to be in the hospitality business and when one of their customers is totally dissatisfied they offer nothing in return- not even an apology. Instead they hide behind some corporate policy. I feel that ABNB would be well served to ban this host from their platform as in my opinion they tarnished the ABNB brand and in my case lost a customer for life.