Julieta was very responsive, and the booking and check in process was easy. The hot tub worked (!!) which in my experience with hot tubs is basically a miracle. And the views from the home were beautiful. We were very comfortable and had everything we needed. We are probably exceptions to the norm, but if you are planning to do work while on vacation in this lovely house, we found the best wifi connection to be in the downstairs main bedroom, but that room is also the noisiest (due to the living room/kitchen being upstairs).