The room is really stylish with a very comfy bed and possibly the softest sheets we have ever slept in!! Its a 5-10 min drive from the BART, with lots of food and shopping amenities nearby. We stayed 2 days and didn't manage to meet Kevin or Evelyn, but that was more due to our own schedule and not having any issues as everything was thought of and info sent via email before we arrived. Kevin was very responsive to questions via email though where needed. The room has Netflix which is great to fall asleep to after a long day exploring San Fran. Would definitely recommend.