I did not stay at Susanna’s place. An airplane/airport issue caused me to delay my travel by a day. I thought oh well I lose my money for the stay. I wasn’t sure exactly what I should do but as I was waiting to get my bag at my home airport I called and left a message explaining the situation to Susanna. Susanna calls back within a few minutes and says she was refunding me my money. Airbnb fees didn’t get refunded (maybe they would return the money if I explained it to them too) but she doesn’t control that.
I was pretty happy, really made me feel better after a frustrating couple of hours at the airport. Susanna didn’t have to do what she did, I don’t think she missed out on another customer but many may have thought I canceled the night of the stay and I didn’t cancel in time.
If I have the opportunity I would love to stay with Susanna and of course thank her for her kind gesture - shows she is a good person.