I made the booking for my mother.

To give a little backstory about her. she's in her late 60's, quiet, respectful and easy going (doesn't do well with technology even though I know the airbnb goons don't like you booking for someone else. Generally speaking, a harmless old lady.

Neela accommodated a last minute booking on New Years day, which I am very appreciative of and she even hung in there with some spotty communication on my end as I was in Tahoe with limited internet connection setting up the details.

That's where the positives of this experience ended.

Without any previous heads up from her in written communication or on the profile of the room;

-No key was provided for her to get in and out of the house. Not the end of the world but what made it worse was Neela insisted that my mother couldn't be home when she was not home. She insisted on kicking her out every time she left the house.

-She refused to give her the wifi passcode

-She refused to turn on the heat in the house and/or provide a heater. My mother's room was a nice 55 degrees at night.

-She also refused to allow her to put anything in the refrigerator.

I could go on, but in short, if you want to be treated like a prisoner or worse, look no further, you've found your perfect host in Neela that can absolutely accommodate that for you.