Sung was extremely responsive and informative from the beginning. I had to work for two weeks in the Bay Area so I took my three children, my mom, and a nanny with me. The condo is perfect for a family. There are stunning bay walks just steps away. When we arrived there was a gentleman cleaning the condo and unfortunately he did not do a great job. I told sung that we had to re-clean the condo and he apologized and gave us a check for the cleaning. I highly recommend this rental and sung!