Not terrible Not Great. Usually I don’t leave critical reviews but lack of communication is the biggest part of my bad experience. Especially as an international traveller who doesn’t have good data signal in the bay area, it was quite painful. When I checked in, I wasn't greeted by anyone in the house, so I had to ask around the housemates for help. I understand there is self-check in policy but a welcome letter at the stairwell would have helped me to navigate to the right room late at night. I felt so sorry to bother other housemates while I was trying to figure out where my bedroom was. I have bad cell signal because I am an international traveller so I couldn't just rely on airbnb messages.
In addition there wasn't any direct hotline where I could talk to when I am locked out late at night(11pm) and in the morning (10am), so I had to wait for 30 minutes~1 hour outside until someone in the house helped me out. Of course I did message the host via airbnb but I got a reply the next morning. Overall bad experience.