We booked our trip to Rachelle's home as part of taking our first trip since our daughter was born early last year, and were excited for the trip. My wife ended up very sick the day after we booked our trip, and we contacted Rachelle and attempted to reschedule our stay for a different date, as there was no way we could make our trip due to her state. We were met with no recourse or opportunity to reschedule, even as other hosts with whom we would be staying were amenable to finding a new date later in the year when we could reschedule our trip. As hosts ourselves, we've had to do the same for others, and it's one of the things we value most about the platform. It was disappointing to find no empathy from our hosts, who were fine to take our money and refuse other open dates long in the future. I'm sure Rachelle's home is nice, as we had read and seen that we wanted to stay there ourselves! However, due to the way we were treated, I felt that others should know of our experience before booking in the future with Rachelle.