Mai and her husband were very accommodating! I made a mistake in putting down the number of guests, and Mai responded right away and fixed it for me. Her husband greeted us when we came in, showed us where things were, and even gave us new house slippers to use! They thought of everything from snacks and entertainment to a personal fridge for each room. The only complaint I would have is other guests being too loud in the other room or slamming doors in the middle of the night. This of course isn’t Mai nor her husband’s fault, and can’t really be helped. Overall, it’s a very thoughtful and cozy place to stay!