Kate was friendly. Since we were in the middle of a storm, the electricity went off twice. When it came back on, the house was freezing. We tried to adjust the thermostat but it wasn't working. Finally, we contacted Kate. She sent her husband around asap to fix the thermostat. That was very helpful. The house was overall clean and well-maintained. One minor deficiency was there was no wall-mirror except for the tiny one above the wash basin in the bathroom. But overall, it was a very pleasant stay.