--Pros--
Location (Facebook):
If you work at Facebook then it's very convenient. There is a shuttle stop in the apartment complex. There is also a nice park a short walk away.
--Cons--
Location (Anything else):
If you want to go anywhere besides Facebook, you'll need to drive at least 10 minutes without traffic. There is also a large power line that runs right through the complex. It's not that noticeable, but takes away from the idea that these are luxury apartments.
Management:
The listing is managed by Global Luxury Suites but the apartment itself is managed by Churchhill Living. They are both very slow to take care of issues and disorganized. They send you a lease to sign, though they don't disclose that in the listing like they are supposed to.
They don't do basic maintenance like keeping the drains clear or changing the air filter. I noticed the HVAC was struggling so I looked at the filter. I'm not sure it had ever been changed. It had a thick layer of lint and hair on it and was installed backwards. It took over a week to get the filter changed and they didn't even wipe of the grill when they changed it. The tun drain was slow, so I tried to pull out any hair. I ended up pulling out a fist-sized tangle of hair. It seems like it has been a long time, if ever, since the drains were checked. I just get the sense that no one cares.
There were a lot of issues with the management. Even though the house rules clearly stated the pet fee was $250/pet, they tried to charge me $500/pet. I asked them if I could change units because of the noise. They said they didn't have anything available the rest of the month and would get back to me for the following month. They never did get back to me. I asked them to have the cleaners come in the afternoon because I may be out in the morning. I was they couldn't tell me when the cleaners would arrive and if i wasn't there when they came, they would not come back and I would forfeit the cleaning fee.
I asked if I could ship things to the building a coupe days before I arrived. They said i wouldn't be able to because someone else may be staying there. That didn't really make any sense because all the packages go to a central package room. Some packages go into a machine, but most are just left out. Either way, the risk of someone else taking my packages was the same as when I was staying there. So instead, I had to make extra trips to pick up packages at Amazon and UPS pickup spots.
Ultimately the management suffers from too many layers, poor communication, and a lack of concern. The primary contact does not seem to be familiar with the location and I'm not sure if she's even been there before.
Quality:
The complex tries to advertise themselves as luxury based on the amenities, but the buildings themselves are builders grade. Just looking closely at the finishes you can see how it was rushed. There are a lot of gaps in the trim. They used low cost windows even though the complex is very close to the highway. The appliances are low end, particularly the washer and dryer, which are tiny and rather harsh on clothes.
Noise:
The noise from the 101 came in the windows so badly, I ended up taking the matress off the sofabed and sleeping in the closet. The main door is cheap and poorly fitted, so you hear people sometimes when they go past the apartment. The door will also move time to time when the air preasure changes inside the apartment or in the hallway. There is some sort of door for the HVAC system that slams shut whenever the system turns off. I had to make sure to turn off the system before I went to sleep or it would wake me up during the night.
Amenities:
The complex has several amenities no one seems to use (Pool, game room, lounges), but they lack basic services like compost. I ended up taking my compost into work each day.
Parking:
There were several notices before I booked to let them know if you need parking prior to your stay. I let them know and they said there was ample open parking near each building. While sometimes I was able to park close to the building, if I came back too late, the only spots near the building were reserved and the only available parking was behind another building. Even there, there were times when there was only one open space left. There were always plenty of reserved spaces, but that was not included.