The place was cute and I do recommend other travelers to stay here if a few things mentioned in this post is changed for the future. Some cleanliness issues other than the dirty toilet due to the maintenance guy using it before we got there were the dirty dishes I’m guessing previous guests didn’t clean properly before they left and the extremely foul smell of the pet bed and blanket left under the staircase for guests to use. I moved it slightly to store some of our luggages close to there and upon moving it slightly I could smell how terrible it smell and instantly regretted touching it. I think it’s kind and very hospitable that the hosts provide those things for pet owners but should be checked after each guest leave to whether it needed a wash. I had to keep my dogs in their crates when they are inside the house as to keep them away from that area.
The communication and check in was the first time I’ve had problems with when staying in Airbnb. I did not receive any check in information from the hosts so at 3pm, after checking the main website, was told on the main website that there was free parking on the premises and free street parking. I opted for free parking on the premises while I move my belongings, dogs crates and dogs into the space. After setting up everything, I shot the host a message on Airbnb letting them know of the toilet issue and that I could not place the key to the casita when it said on the website that it should be hanging on the kitchen wall. One of the hosts replied to me in a very sympathizing manner regarding the toilet and told me to check another place (kitchen sink) for the key. I then got multiple calls and messages (one of them being check in instructions) at 4:30 pm (an hour and a half after my check in) prompting me to move my car ASAP because I was parking on their premises which was told to me on their website was available to me. Afterwards I was told to check another area for the key (next to the bed). Maybe it’s the tone over texts but I did not appreciate this interaction as I felt I did nothing wrong and the hosts seem scattered with their organization of the check in process (wrong placement of keys and information, wrong information of parking, late check in information sent, and the rushing me to move my car promptly.) Perhaps if the hosts had a Schlage lock installed, it would helped the situations with the the wrong placement of key and the toilet being dirty due to the door being unlocked and available for the maintenance guy to use freely. The hosts then refunded me 50 dollars of their cleaning fees (for the toilet,) which I understand was a kind gesture that they wanted to do, but I would have preferred a kinder interaction and sincere apology for the misunderstanding of where I was told to park or find the key. Sometimes kindness is all it takes and needed.
On a better note, their towels were soft and smelled nice so that was very pleasant to have when staying away from home. I also did appreciate the thoughtful touches of the plants along the top of the walls. Very homey. The backyard is also very convenient for pet owners and the hosts were very welcoming when you first book.