Two families were planning to stay at this location. Luckily the first family came a few hours earlier. When we got there we walked through the house. First thing was to turn the heater on. It’s winter time in San Francisco the house was freezing. The battery was low on the thermostat and wouldn’t connect to internet. We called the owner and he said he would send a handy man. Instead of going to our dinner reservations we stayed and waited for the handy man. After a little while Daniel texted us saying it was fixed and the heater was on. We were confused because we were looking at the broken thermostat. We tell him there’s no hand man and nothing was fixed. He then said oh we are waiting for a part and the heat isn’t working at the moment. Then the power to the whole house went out. We had two small babies with us in a freezing house with no power. It’s almost midnight at this point and hand to scramble to find somewhere that would accommodate 11 people last minute.