Brian was really fast in his responses, and very helpful in planning our visit beforehand. His instructions for check-in were super clear and easy. The cottage is really nice, exactly as described. Brian greeted us on check-in and gave us more tips and tricks. Some nice little touches Brian did included thinking ahead about the weather to provide a fan and leaving plastic cutlery and paper plates for the microwave/mini fridge. The location is amazingly walkable to downtown San Carlos, Caltrain, and some really nice nearby parks. Great stay, we would highly recommend it!