Colin was a wonderful host: really responsive and helpful with every single issue. However, there were lots of small issues that did pop up. Amongst them were an internet outage, a broken heater, and a lack of hot water for a day or so. I don't think any of these are his fault, but rather the result of living in an older unit in an older building. Colin was great at responding at all hours of the day and quick to fix things, but the issues in the unit were just overall unpleasant. For the price, I still think this place is worth the stay.