My rating: 5 stars to Allison, 5 stars to cleanliness. My room was exactly as per the photo, with a coffee maker, refrigerator, microwave. And a great bed with plenty of choices around pillows! Allison made me very, very comfortable. The place was very clean and quiet. Very accessible. Although Alli was out camping for about a week during my stay, I had no issues, with Ken being around. Alli is a very warm and friendly person. I look forward to returning soon!