Marlena responds quickly and is willing to help you in any way she can! The cottage itself was so cute! It’s in the backyard of the house and you get to walk through the cutest little garden area! The skylights make for wonderful natural light in the cottage. They provide coffee and light snacks which was an excellent touch! My favorite part of the stay was the binder of places to go in and around the city to help make your stay even more enjoyable!