Unfortunately, our stay at this Airbnb did not go as smoothly as we had hoped. The Daly City neighborhood was calm and quiet and the location of the apartment was convenient. But we felt the accommodations themselves were outdated and lacking in basic amenities such as a microwave, working outlets in the bedrooms, and even little things like forks in the silverware drawer. In addition the beds were not very comfortable and seemed quite old.
Our biggest issue with our stay, however, revolves around the locks on the doors and our host’s communication. The doors to the apartment have both key code locks AND physical key locks. While we were provided the key codes we were not provided physical keys. One night, both locks on the doors locked on us and, without physical keys, we could not access the apartment . Our dog was locked inside the apartment and we had no way to get in and nowhere to go.
We contacted the host who told us there was no spare key anywhere on the property, that he could not help us until the next morning, and then stopped responding. We had no choice but to hire a locksmith to let us in so we could get to our dog and have a place to sleep. It wound up costing us $360. Needless to say, the entire situation was very stressful and upsetting.
For the most part, the apartment served its purpose of being an adequate place to crash each night, however, the aforementioned oversights in addition to the host’s lack of helpfulness and communication was really surprising and disappointing.