We loved staying here! The apartment was exactly as described. Everything felt new and very nice. We didn't ever see or speak with Kawika, but only because we never needed to - he sent very detailed and clear instructions. The kitchen was VERY well stocked with everything you could need, there were plenty of extra linens and towels, and we loved having a washer and dryer available. I would not hesitate at all to recommend this property to anyone interested in staying in the San Francisco area - it was wonderful!