While the place itself was as advertised and beautiful, the lack of heated water and heating in a time when SF was going through a cold wave, was brutal. We communicated the lack of heating in one section of the house the first morning we were there (after surviving the first night with a 7 week baby and a 77 yo elderly wrapped up in many blankets). The section included the Murphy room, king bed bedroom and a full bath. Someone was sent to fix the heater who didn’t speak English and his suggestion was to leave a very large old fashioned heater with exposed plates in the middle of the living room. With children of all ages in our party, I mentioned this would be unsafe and he agreed. The host sent us a note that he would refund $1000 and if concerned about safety of the family , we should go to a hotel in which case the entire stay would be refunded. Since moving a party of 9 would be tough, we asked when he could get it fixed but never heard back about the issue until we checked out.