The host was very responsive and helpful, and the checkin/checkout process was clear and seamless. The apartment is in a more residential part of San Mateo, about a 7 minute walk from downtown. The apartment is a three bedroom, with the front area next to the front door turned into a bedroom with a curtain separating it from the living room. The couches and dining room chairs have fabric covers on them and as such it doesn't look quite as the pictures suggest. We had some minor issues with the cleaning (found used towels and q-tips in the drawers, etc.) and the smell from the restroom, as another reviewer mentioned.