While I did not engage with William in person, I did engage with Shirley and she was absolutely marvelous as a hostess. She was very very personable and easy to come to with questions and concerns, and it was clear that their top priority was my comfort as a guest. For personal reasons I had to cut my stay short, but for the time I did have there, it was an outstanding hospitality experience. You are getting great value by booking this space, as it is spotless, spacious, and highly convenient in terms of being able to get around the city. Truly no complaints and would gladly book reservations here again for future travel to the Bay Area.