Check in was very smooth and easy. The lady receptionist even “upgraded me to an ocean view” room and smiled pleasantly. Room was clean overall. However, the toilet paper had like 6 sheets left & they still folded it and placed a sticker instead of just changing it out. Also, I checked out & went back because I had forgotten my drink in the refrigerator. Upon arriving to my room I noticed the room keeper was walking out. I asked if he had already cleaned the room & he stated that he had. However, I saw zero cleaning supplies in the cart and no drink, only my dirty linen. Went into the room, low and behold my drink was still in the refrigerator. How exactly is that a “clean” room. Also speaking of checkout, I was 7 minutes past 11 before the housekeeper was at my door and exactly 2 minutes after the receptionist was calling. She was EXTREMELY RUDE and was exasperating and speaking aggressively the entire phone encounter. I asked if I could check out in 30 minutes (I don’t mind a fee) and she very quickly said “NO! That’s why I called. Checkout is at 11 and I have guest waiting for that room!” (Mind you check-in isn’t until 3 pm, so how is it that guest just had to have that room 10 minutes after check-out?! Do I stated “Well I’m grabbing the last of my things so it will be 10 or 15 minutes anyways, the which she responded with a scoff and a “uuggghhh whatever!”. Now keep in mind this was the same “friendly” receptionist from check-in. Based on the view and location I would consider it 3-4. Based on the actual facility, some cleanliness factors, and the staff encounter, I would give it a 2.