The gas was out so no hot water, no stove and no heat! The place was unusable and uninhabitable in this state.
Wendy was only willing to give me a 20% discount on one night of a four night stay so we left two days early! She wouldn’t give me a refund or give me access to one of her many other facilities. After the first night she said she would send her maintenance crew over to turn on the gas. But she didn’t inform me the crew failed to fix the problem and I didn’t discover it until returning home late the second night to no shower yet again! The next day she told me she called the utilities company but they wouldn’t be out until the day I was leaving and so I left two days early forfeiting my money! She apologized and acted like it was no big deal, but it was unbearable and extremely disappointing!
And Airbnb did not handle it well. They had all the messages between Wendy and myself regarding the lack of gas; there was no question to the facts, Wendy admitted there was no gas. But Airbnb only refunded me the two nights I didn’t stay there and they took two weeks to make this decision. Airbnb supported a host who was renting an uninhabitable place, not requiring Wendy to reimburse me for the first two nights. By not supplying heat and warm water during cold weather is unacceptable and Airbnb supported this behavior by the host.