Albert was very helpful and responded quickly to any questions that we had before and during our stay. The apartment was clean and spacious. A great selection of toiletries were available and the shower and jacuzzi bath were nice. The location was nice and quiet but further from downtown San Francisco than we had expected. We did not hire a car and with hindsight, a car is probably an essential for an easier time getting around here. The nearest shops were a 15 - 20 minute walk and this shopping centre is where you pick up the bus for the BART station too. The bus journey was about another 15 minutes and then the BART train took about 25 minutes to get downtown. However, Uber was very inexpensive and quick for picking up from the apartment. The only problem with Uber was there is no free wi-fi in the BART stations, so if you are not using a US mobile service or an international internet data plan on your mobile, you have to wait to take the bus for your return journeys. But there was no problem at all getting wi-fi at Albert's place and overall, we had an enjoyable stay.