We booked this place for 5 nights, but only ended up staying 4 and took refuge at a family member's place far away on the last night. Ray was pretty responsive up until we had a roach problem. In the other reviews, they seemed to have had a much worse problem, so I suppose we should be glad we only saw a single 1.5 inch roach. The day I reported the problem, Ray makes an apology and says he will not be able respond until after 4 pm which is understandable if he has a day job; however, I get no response until the very end of our stay. A minor problem before that were 2 noticeable ant swarm break outs: one in the master bathroom (especially bad after using the shower) and one in the bunkbed room. We took care of those our selves with some mosquito spray we found in the unit, but it still leaves an icky feeling and we couldn't help but feel itchy when we tried to sleep. I did appreciate Ray saying ahead of time that the carpets had stains and that he planned on replacing them in a week's time. I guess if you stay here a week from the end of January, you can verify yourself if he follows through. The place had the same layout as the photos, but pretty neglected. Stained carpets, furniture that's falling apart, tv system/remote that barely functions, greasy counters, a sink handle that felt like it would fall out. I think most people would have left a worse review, but my family is very patient and understanding. We did our best to tough it out, but overall it wasn't a pleasant stay. I'm sure Ray did his best as this is a hard pest situation to deal with, but at the same time I did not feel like he gave us his 100% effort in making sure we were ok. As in the other negative reviews, I noticed that Ray tends to blame the customer (either saying they left a bad review as retaliation or that they didn't communicate and maybe he's justified) but I can assure you, I kept Ray updated on how we were feeling about the insects, and we were very respectful of his house rules and did everything in our power to make this a peaceful experience for everyone.