My worst experience with this service ever. The problems started before I could even confirm my stay at this location online, I started receiving unnecessary phonecalls from the Support Service and the host - what for? why not clear everything online, since it's an online service, and it's very inconvenient for foreign travellers to get foreign calls on mobile, plus invasive to their personal space! The money was withdrawn from my card without my confirmation, because the host pushed order confirmation button without communicating with me the details! I was left with no chance to amend the details of my travel.
I should stress that I accepted the matter because I came to Stanford to be close to my old friend on the last stage of cancer! And this is the only reason I stayed there cuz its closest location to the hospital, I had no choice. I think its clear even to a child I wanted to spend all my time with her and needed no other company, since I made it all the way from Moscow, Russia, via Turkey in order to get a visa in most expedient way.
The house was full of dust, I had to clean the toilet because it was dark of durt. I made photos of dust around the house to claim money back from the service for cleaning - apparently no cleaning was made and I paid 200 dollars for nothing. If there was an option to attach the photo proof i certainly would do it. Airnbnb service has the proof, since they returned money to me for lack of service.
I never met such an invasive person with no respect to personal boundaries of the other, so irrational and inconsistent in communications. I made clear once arrived I'm there to be with my friend fighing cancer. All I wanted to be left alone, I didn't need any additional service, nor company of the host. I kept receiving tons of messages with proposals every day, the host could show up in the house without warning, and not on the agreed time. All four days I felt unsafe while I was there, and only because of the location, I needed to be closest to the hospital as possible.
I didn't get what I needed for the price, plus I felt unsafe all the time communicating with the host. I did not see any slight chance to do it in a constructive way, because all what I said was ignored. I felt no use telling the host what I didn't like upfront before I left, because I could expect nothing but inadequate behavior, and all I wanted was to get out of there ASAP. That's why I feel necessary to write the truth about my experience to warn other travellers.