We had to cancel our booking because the power is down in their area which the host has no control of. He did communicate it to us 2 hrs before check in time but I thought it would be back by the time we arrive. Again, the issue why we canceled is not his fault, however, the reason for my low rating was checking in. We were not given check in instructions the day before check in which I thought was odd. He then sent a msg asking what time I will arrive. I said between 4-5pm. He said that someone will be there waiting to give me the keys. When we got there at 5pm, nobody was there. I could not contact him because I got no signal on my phone. I tried looking for the person and nothing. For 30 mins I did this during the storm, leaving me soaking wet and cold with 3 anxious dogs. Finally I was able to get signal and called him, and only then did he contact the girl that is supposed to be there. When she arrived she just gave me the key nonchalantly without even showing me where the unit is