We tried to communicate once we checked in and receive no communication for over 5 hours. Our guests were tired from travel and some had flown a long way. They just wanted to rest. We wanted to get the codes to unit b as we only had unit a and after messages that were not return by the host, we called Airbnb for support. After 2 calls to Airbnb to see if they can reach you we didn’t get a reply. We sent pictures of the broken items and also noted on the calls on Airbnb which have all be “monitored on a recorded call.” I was so frustrated after they called you the 2nd time and finally got a hold of you and you told me to RELAX? It was Almost midnight! Communication are key with the host! That’s all we asked.
It also had a really bad stench when we came in, kind of like mildew smell. We had to open all the windows and the doors to get the smell out. Lot of things were broken, the table, the fridge container, most of the doors from the bathroom cabinets were missing, exposed electrical sockets, broken showers! We sent everything pictures to Airbnb. After we checked out, Ray said we broke the fridge container, which we sent a picture to Airbnb when we checked In for damages so it wouldn’t liability for it. I have been to many airbnbs and have a excellent reviews. This one I’m sad to say was one of the worst Airbnb I’ve been in. Pictures can be very deceiving. I would not recommend this place. Oh and a plunger was left in the hall way so not sure if someone forgot to clean or left in a hurry ? I had to re clean all the floors and vacuum as it was not cleanly at all. So most of my Time was wasted cleaning the unit or Calling Airbnb!