My husband and I recently got an apartment in Noe Valley. Upon moving in, it was discovered to have a pretty significant mold issue requiring removal of a wall and fumigation. We had to find an Airbnb at the last possible moment that would accept dogs. This is the apartment we found. The location is fine, close to the highway though so a little loud at night. The amenities in the building are quite nice. Pool, hot tub, gym, coffee lounge, arcade. We had fun taking advantage of these things. Unfortunately, the apartment itself was pretty stark and bare bones. There was exactly enough supplies for guests, for this host to check it off the list, but not make for a very comfortable stay. For example, Airbnb asks if there was 1 towel per guest. Yes, there was. But when going to the pool and showering everyday, 1 towel per guest is tough. It would have been fine if there was more than 1 laundry pod provided. We would have been happy to just wash them. We ended up having to go buy our own laundry detergent, soap, and toilet paper (2 rolls provided for 5 days). The dishwasher was also terrible.
The bed was comfortable and the place was clean. The apartment itself was fine just mediocre and way too much money for what it is.
The 2 things that really frustrated us were, 1. The lack of communication and, 2. How much we paid in cleaning fees, pet fee, and the overall rate.
The lack of communication was quite frustrating. It started out fine, and then we never heard back after all payments were made. Not for a broken TV, not to ask for an early check-out, and not to ask for possible change in the trip dates. No response. None. So unprofessional.
The amount we paid in cleaning fees and the pet fees were outrageous. We would have been happy to pay the over $300 cleaning fee, but were given a detailed list of how to clean the apartment upon exit. As mentioned before, there was only 1 laundry soap pod provided and 1 dishwashing soap pod as well. So we hand washed as much as we could and loaded the laundry, but that’s it. Took the trash out, left everything spotless. So what was the very pricey cleaning fee for? The other fee was the pet fee. $250! Which was only disclosed AFTER I booked the place. We have a 7lb. dachshund who is basically a small stuffed animal that can leave no trace of her tiny existence anywhere. She was also barely in the apartment. So again what is the $250 pet fee for? The host did say that was the low end of the pet fee too, and that other dogs may require up to $500!
We are currently staying at another Airbnb and their pet fee is $60 and cleaning fee is $75. It’s another luxury building in SV and we will definitely recommend this new place to friends. We will recommend the Anton Menlo, but not this unit or this host.