Richetta was great, and was super-generous with her time: spent way too long standing up answering all my questions (thanks Richetta). It was great to meet Ra too. They made check-in very easy. I had a very comfortable night's sleep and enjoyed the luxury of a nice big new bar of embossed soap in the bathroom. In the morning I stepped out just a few yards down the street to the Bay Trail and enjoyed a lovely walk, watching helicopters land at the Palo Alto airport, appreciating the stillness of the scene and distant hills and the sparkly bay, and watching the bird life of the area.