when I went to check in, I followed her instructions to find another man in my room. he told me that she wouldn't answer her phone and there was someone in his assigned room as well. all the doors were locked and I was left there in confusion. got a hold of her and she gave me a different room, but I could hear other guests complaining to her as well. seemed disorganized. room was clean thought and nice that it had a private bathroom and two locks on the door, however window does not lock.