when we first got there I looked around the room I notice in the bathroom the shower had hairs the floors where also with hairs , we found an undergarment haning ! my husband was about to lay down when he notice a towel in between the pillows!! stains on the covers. I reached out with in 5 minutes hoping he would come clean it or something but nope he was very rude and unprofessional he made us feel very uncomfortable he told me I had staged everything and I didn't have the right to take pictures of the items webhad found. the common area was dirty as well not how the picture show. honestly I hope he can fix it and no one has to go through this , definitely made us have a horrible experience on our first time visiting San Francisco .