Dana and Judith were great! Granted we only met Dana in person and spoke to Judith over the phone. The arrival time was flexible and perfect since we were late. Upon arrival she gave us ideas of things to do in the city. She had a binder of all the cool things to do. She gave us a bottle of wine. And there was coffee, tea, and fruit for us. This cottage was the cutest thing. It was very spacious. Its in the basement of her home but dont let that fool you. It was beautiful along with the pretty garden outback. The grocery store and Starbucks were very close walking distance. We didn't mind getting lost in the neighborhood. The day we left, I contacted Judith asking for a flexible time for checkout since our flight was late. She said it would be perfectly fine. San Francisco was amazing. The Hummingbird Cottage was amazing as well. We will definitely be back.