As others have noted the place does not look fancy from the outside, but inside the furniture is really nice and comfy. It provides an exceptional value.
Check-in instructions where detailed in regards to entry and parking so there were no open questions.
We only had one question to the host in regards to the furniture (where to obtain) and I cannot think that I ever received a faster response on anything ever so I will assume that if you actually have a concern or question that response times will be great.