This was my first experience using Airbnb and I had my daughter with me so needless to say, I was ultra careful going into booking somewhere for the 4 nights I needed the stay. I'm glad our first experience with Airbnb was with Radhia. She was very accomodating and super welcoming. She responded to my request for booking quickly and sent over a very detailed check in guide a few days before check in and was available for any questions I had.
I originally said I'd arrive at 6pm but ended up calling her around noon asking her if we could check in early because my daughter wasn't feeling well. She was happy to accommodate.
The place was exactly as expected based on the description and photos in the listing. Radhia walked us through everything and was available throughout our stay if we needed anything. There were dishes and utensils, a microwave, mini fridge, and coffee which were very helpful for us when it came to being able to eat a quick breakfast and my late night snacking of my leftovers from dinner.
She even had a listing of all the tv channels as well as an amazingly detailed guide with information about local food, medical care, transportation, safety. (And probably a few other things I forgot to mention here). I live in the Bay Area (needed airbnb because in between moving) so I'm very familiar with all the information she had in her guide and didn't use it but because I'm from the area, I could tell it was a great local guidebook.
Hillsborough is a really safe and quiet neighborhood so it's a great area if you want that. It's also very conveniently located to action so it's a wonderful location overall.
I felt like my daughter and I were very safe through the entire stay. My daughter even wanted to write some nice notes to "Miss Radhia" during the course of our stay so I knew she felt comfortable with Radhia as well.
The experience overall was very seamless and easy and the most important thing for me - feeling safe - was definitely present the entire stay.