You will not deal with the house owner. Rather you will have to speak with a set of people who “host” several homes in the area. They are slow to respond and entirely unhelpful. For instance, upon arrival the heat was turned off. I had to communicate solely with the host, who had no idea about the house and would take forever to ask the house owner and get back to me. Another instance, the power went off for 3 days due to weather (not the hosts fault). However they failed to provide a flashlight, first aid, or any assistance while they left me sitting in a dark unknown house. I could not stay so I was forced to find a hotel. Please reconsider before booking here.