Let me start by saying this was our first AirBnB trip and we didn’t know what to expect. As soon as we arrived, we knew we had made the right decision. From the initial booking, Laura was very responsive and quick to reply. On the day of our stay, she even offered to have us check in almost 2 hours prior to the set time and was able to accommodate us. The house itself is easy to find and parking wasn’t an issue. Laura and Keith met us at the door and even offered assistance with our baggage. The room, as stated in other reviews, is much bigger than the pictures let on. Everything was very clean and comfortable. Our hosts were kind enough to provide toiletries, towels, WiFi access and a heated blanket should we get cold. During our stay, Laura made it a point to reach out and asked if there was anything else we would need. I can’t say enough of how enjoyable our stay was, our overall experience was beyond our best expectations. We hope for many more trips to San Francisco in the future and we hope Laura and Keith’s place will be available when we do!