We booked a home with Wolfgang far in advance and paid for our stay in full. I confirmed at least two weeks in advance that we were coming as we were a family of 8 and had specific requirements. Wolfgang attempted to cancel our reservations just hours before we were to depart for California. We were promised a home with no steps at the entry and a television upstairs as my husband uses a walker and cannot negotiate the steps. This home had steps at every entrance and no television at all on the upper level. Wolfgang switched homes on us at the last minute and we had no choice but to accept the change. I was extremely disappointed in the replacement accommodations. He said that there were problems with the original house but we walked down there upon our arrival at the replacement house and there were clearly people staying there.