This was our first airBnB experience and Esther made the experience good enough that we'd be happy to do it again. We were travelling with a toddler, and Esther was very helpful in trying to make our stay comfortable. Our bed was super comfy! The room was great as a place to sleep, but a touch small to make it anything more. This worked out great because we used it as a home base from which to visit the city. We took only public transportation which worked great and took us between 30 minutes to 1 hour to get where we wanted to in San Francisco. The added bonus was breakfast every morning. Thank you!