I've never left less than 5 stars. This group needs to do a better job of explaining room can be totally random. My room was on the first floor right off a busy road, and that is nothing like what is pictured. 1-800 style custom service. The potency in smell of the lavender air wick was gross.
Pros: everything you need in one spot, clean, laundry in unit.
Cons: laundry list of rules to follow, 1-800 style customer service that was impersonal and only open business hours. Room was right off freeway road, bright lights, uncomfortable bed.