Susan was great. We ended up asking for a refund because we were very unsatisfied with the cleanliness of the property. The yard and beach access is lovely but the inside of the house was not so. If you had a tent and camped this would be an incredible property at $100/night. It’s questionable at best at $500/night.
The lockbox you get the keys to the property from has most of the buttons missing.
The refrigerator, Washer, and dryer are located in a separate building. The main kitchen has a mini fridge that doesn’t stay very cold as the sun shines directly on it and it’s black.
Behind this area is a “service area” which is filled with garbage strewn about. It is, however, a service area so that’s okay.
The guest house is very musty. Upon walking in there were dead bugs on top of the comforter. The whole home has cobwebs all about.
The hot tub was broken, so I can’t speak to how well it works. The patio is lovely but if you’re bringing children be weary there is a several foot drop off with no railing.
The second bedroom fits the bed from wall to wall and is surrounded by the hosts belongings. The entire house has an heir of hoarding to it. Every nook and cranny is filled with their belongings.
The main guest bedroom is a plethora of electrical power strips and cords with duct tape on them hanging out of the walls.
The range hood vent in the kitchen is broken off and sagging down. When you open that cabinet you can see just how well the place is cleaned as right above where you would prepare your food there are flecks of dead bug and dried grease.
I missed it in the listing but know that there is apparently no AC, or at least two of us couldn’t find it - that was the least of our concerns, however.
Overall I was very disappointed. We picked our bags up and left without even unpacking because we felt unsafe. Found a much nicer place in Santa Cruz for half the money that Is actually clean.
This house could be incredible if the owner would actually clean with the several hundred dollar cleaning fee, and do even the slightest bit to upgrade a few things or uncluttered the home. This is probably the last AirBNB I will stay at. This was incredibly upsetting and disappointing.