Mark was super friendly and welcoming. The place is amazing and have never been surrounded by such and amazing aroma of flowers at all time. great place to stay and not bad to Santa Cruz and San Fran. loved being able to cook with the kitchen and stocked pantry items. One heads up to anyone coming smaller vehicles in the rental department will help with a bit of a winding road and tight park space. we had a Mazda cx-9 size SUV for reference. they do provide alternates park spots but the main spot is more convenient. Loved the hot tub and pool and what an oasis. Deer frequently walked thru the garden as we were chilling sipping wine. Secret Garden vibes for sure.