5pm check in and 10am check out. No exception! unless you’re willing to pay an extra $100. Doesn’t matter if you ask for an extra 15 minutes or 2 hours.
There is no guarantee your request will be accepted because it’s based on the previous guest if you’re asking for an early check in and the next guest if you’re requesting a late check out. If you’re a long time Airbnb user and your accustomed to 3pm Check in and 11am Check out; that does not apply here.
Be Sure to Read the House Rules and Manual before you book.
Prior to our stay, we received a random text message directly to my cell phone, asking us when we were planning to check in. This was sent outside of the normal Airbnb platform. I replied that we would be checking in at 5pm as required by the listing.
My suggestion to the host moving forward, please communicate with your guests via the app only and not directly on their cell phone to avoid any miscommunication or confusion.