One star for the comfortable bed and linens. These were the only good things about my stay : (
As other reviewers mentioned, there are noise issues that Michelle does not disclose in the description on this app. Several noises come from the upstairs family. She is fully aware of them since she lists them in the “guest handbook” inside the unit and even provides ear plugs. I don’t think the upstairs family is being intentionally loud, but this space is literally a remodeled garage. I heard them watching tv, when their baby was playing/“talking”, and, when they would use water or flush the toilet, there would be loud banging noises. The plumbing startled me and woke me up in the middle of the night on my first night, and on my third (and last night), there was a huge bang that woke me up at 2 a.m. I woke up in a panic thinking someone was trying to break the door down. I could also smell their food when they cooked dinner. It was peaceful during the day so that’s when I caught up on sleep after my errands. There is not a remote to control the volume of the tv and I couldn’t find any buttons on the tv itself so it’s set to one volume. Even if I wanted to tune out the noise, I couldn’t. Had I known the noise issues were this extreme, I would’ve stayed elsewhere since I’m not a heavy sleeper and I was traveling on important business.
There are several stains throughout the unit. Since a previous reviewer mentioned being charged for stained towels, I sent Michelle pictures of the walls and stained dining room chairs so I wouldn’t be held responsible for them. The communication became spotty once I booked (which I also let AirBnB know about) and I did not receive a reply until the following morning when I asked her if she received my messages. There was also hair in the shower prior to my using it.
It’s also worth mentioning that Michelle asked me to put the trash bins out the day of my arrival. Mind you, I had just arrived that day (Tuesday) and did not contribute to any of the trash in the bins.
Lastly, as mentioned in a previous review, the shower is small. It’s not plus-size or ADA friendly.