Poppy was very responsive and she dealt with a bedding issue very effectively.
The property is in a really nice area just a 15 minute stroll to the Caltrain station(slightly further to the Bart), the walk takes you down a really charming high street with lots of interesting shops and places to eat.
However that's where the positives end unfortunately. The accommodation wasn't clean and the kitchen felt like it was my step sons student house. My wife wouldn't even step into the shared kitchen let alone eat or drink anything prepared in it.
Good value in a city where its not cheap to stay but you will be disappointed if you stay there for any length of time. If you need somewhere to crash before your flight home it's passable otherwise I'd pay the extra for somewhere better.
I'm not usually one to leave negative comments but the purpose of a review is to share your experience so here it is