We booked to stay for 3 nights at the address. On arrival the house was easy to find and check in.
On entering the Airbnb we found all the crockery dirty and we had to wash them all again. The oven was also dirty and set off the smoke alarm when opened.
There were hairs throughout the apartment, and one bed was incredibly uncomfortable and the bedding was ripped and had an unexplained stain on it.
We woke to find ants in the kitchen and bathroom and in the kettle. We raised the issues to the host and was told to cancel through Airbnb which we did. Our request for a full refund was denied despite us only staying for 1/3 nights.
The host took 2 days to decline the request of a refund so when we then went to Airbnb to request it, we were denied it.
Had this been clean the apartment would have suited our needs and been fine for us.
The service from the host has been disappointing. We have booked 6 different Airbnbs in the last 2 weeks and this has been by far our worst experience yet