Melissa & Neri were very responsive and allowed us to check in a bit early since we had come from San Jose. Loved the small touches such as hand sanitizer and washing detergent. We accidentally broke a frame and let her know and offered to pay for it but she was able to replace and did not charge us which was very nice. It was a nice home away from home and first time we had left somewhere since the pandemic. Recommend for a small family!