Tiffany is such a quick responder! She answered all our questions before and during our stay and took care of problems right away.
We booked this stay to surprise our friend's engagement. The location is amazing - great views, quiet neighborhood, clean street. Great for large group gatherings. Tiffany also allowed our dog to stay with us! Plenty of chairs and sofa space and large TV! There was a lot of driving uphill to arrive at this Airbnb stay. The walls are thin, so be careful with noise during quiet hours. Neighbors are a bit nosy as well. Note for future guests: make sure if you park on the street, your tires are turned in the correct direction.
Check-in and check-out were easy. Custom door code was provided to us a week in advance. We asked Tiffany if we were able to check in a little bit earlier, but we weren't allowed to. She allowed us to move/unload our things into the garage while the cleaning crew finished cleaning the house.
We did have a few mishaps when we arrived. The house was not cleaned at all. Floors were filled with trash, beds weren't made, the kitchen was a mess, wet towels were all over the inside and outside of the house, and the pool table top had a bunch of spills and stains on it. Tiffany was messaged right away and she quickly coordinated with her cleaning crew to have had a few people come and clean the house. It took them a long time to arrive due to traffic. One cleaner walked in without her mask on. Cleaning was a bit rushed since we already occupied the house. We had to set up our decorations while they were cleaning the other rooms because our guests were coming in a couple of hours. They did not clean the yard, a bunch of towels was left out from the previous guests, and a bunch of dirty sheets was left outside by the washing machine.
The kitchen was fully loaded. They had all the baking trays, plates, utensils, and cups there for us to use. They also had foil and cling wrap for us to use as well. Seasonings only had salt, baking spray, AP flour, and a couple of other things we did not use. They also had some condiments and coffee/coffee filters in the cupboard for guests to use.