We had high hopes for this place after coming across the high ratings and reviews regarding how "clean" previous guests found it.
Unfortunately, that was not the case for us and we checked out disappointed and frustrated. When we first checked in, we came across a large nail laying on one of the steps. My girlfriend nearly stepped on it with her bare feet (it wasn't until the next morning that the hosts let us know that it was brought to their attention by the housekeeper that one of the stairs was broken and required someone to stop by to fix it. But why leave the nail laying there for your guests to potentially step on it knowing that they were arriving later that day?). As we continued upstairs, we found the rooms to be anything but spotless; q-tips under the beds, lip gloss and hair on the bathroom floor, and dust on the beds. Clearly the housekeeper missed a few spots, but we decided to give this place the benefit of the doubt because it couldn't get any worse right?
Well, we were wrong, and the issues kept building up. It wasn't until the last few days of the reservation that we found the compiled list of issues to be unacceptable. In addition to smaller issues like the Wi-Fi not working a majority of the time and the loud noise of the garage door below rumbling the whole house because it was used by the neighbors as an entrance/exit, there were some issues we came across that were disgusting, completely unacceptable, and showed just how unclean this listing actually was.
One night we were sitting on the couch in the living room when my girlfriend started to feel itchy on her thighs. She inspected the couch and found an alarming number of short hairs/hair stubbles that were not cleaned from a previous reservation. We did not use the couch after that. Additionally, my girlfriend would find a new insect bite, or two, on her feet or ankles every single morning. We tried to think of other reasons for them, but it wasn't until the last night of our reservation that we connected the dots.
On the last night, we received check-out instructions outlining the protocols they expected of their guests. There were normal instructions like making sure to take out the trash, but also a disturbing one asking us to let them know which bed we used out of the three in order for the hosts to stay "green" and essentially save money on cleaning. Not only did we feel uncomfortable disclosing which specific bed we used, but also disgusted realizing that we could've used a bed that was not cleaned for a while and did not know until this message was sent to us the night before we checked out. Based on the check-out instructions, it seems that their cleaning protocol does not include cleaning all beds (or anything really...) regardless of which were used, leading to the possibility of bacteria or insects to inhabit consistently uncleaned beds. This probably explains why my girlfriend kept getting bit by some type of insect in her sleep and waking up to a new bite every morning.
After checking out, we were left upset, disgusted, and disappointed. We wanted to contact the host to express our honest feedback before posting this review in order to settle on some type of refund. Unfortunately, we were basically asked to let this go and not say anything because of their losses from the COVID-19 pandemic. The thing is, this pandemic is EXACTLY why we feel the need to express our concerns. For all we know, a previous guest could've had the virus unknowingly, and because not every bed was cleaned (as well as some other parts of the house), we could very well have contracted COVID-19 ourselves...
We really, really, really wanted to like this place and gave it multiple chances after many incidents, but we don't feel that it is right to not disclose our disappointing experience for future guests to consider.