Janet was incredibly easy to book with, and her response time was awesome. The kitchen was fully stocked, and the apartment was great for our needs, as a launching point to San Francisco. There's a separate entrance, so I never even met Janet, as my colleague arrived first, and we left very early on the last day! As a note, it's a basement apartment, so you'll definitely hear a lot of thumping around while the kids are running around before bedtime. I always have earplugs and a white noise app, so I was okay. But it was definitely noisy until everyone was in bed. Also, the only chairs are the kitchen table chairs, so just know that. ;) But everything was clean and the location was great!