We never received any communication from the host. In fact, there were a few emails prior to our rental that were never answered. The house is a great deal. It can sleep 6 people. However, the condition of the house did not match the photos. The house has a lot of wear and tear. In addition there were at least 2 flagrant code violations. The electrical cord for the toaster oven is stretched across the kitchen sink. The electrical set up for the TV in the first bedroom is very scary looking with multiple plugs. Lastly, the bathtub is a lawsuit waiting to happen. The tub is very high and there is no grab bar to grab getting in & out of the bathtub. I was holding on to the towel bar for dear life. This location is not truly 10 minutes from San Francisco. We found it was closer to 20 minutes depending on where we were going.