Keith and Laura were very friendly. Keith even helped carry our luggage to our room! The room was huge. The ceilings were 18 feet high! Spacious and comfortable. Everything was clean. There was a walk in closet to put our luggage as well. The neighbour was safe and quiet. We were provided with light snacks. The keurig machine didn't work which we left Keith know about, he immediately offered us a cup of joe from his kitchen! The only downside to the place was that perhaps the walls were a bit thin as we could hear the room next door checking in and talking quite late (they have a quiet policy from 10pm onwards, so can't fault the hosts). There was also some sporadic air plane noise which wasn't a big issue. Overall this was a great place to stay. In a city with a ton of car break-ins it was nice to know that we could leave our vehicle outside without worries.