Krystal was really fast with responding. She gave clear instructions and quick responces. The room was amazing just like it shows in the pictures. Air condition on the wall was a little tricky to use but it works just fine. The only downside is the shower. It’s very small. When you open the shower door, the back of the door goes into the shower, which leaves you with half of the fire size. it’s kind difficult to get out after shower without scratching yourself.