We were looking forward to staying at Tanya’s place and unfortunately that did not happen. After traveling with my husband and 2 small kids since the early morning we check in at 6:30pm only to arrived at the Airbnb dirty and not cleaned.
We contacted our host and they immediately got back to us but told us it would take about 30 mins for a cleaner to arrive and 90 mins to clean the home which in total would take almost 2 hours. That would mean we wouldn’t be able to get into the home until almost 8:30pm and on our check in day it was raining heavily. We really did wanted to make our stay work but we no longer felt comfortable staying in a Airbnb we found dirty upon arrival.
We do appreciate the host who talked to me and tried to remedy the situation. I hope in the future you double check there’s no miscommunication with your cleaners schedule as something like this ultimately can hurt your guests holiday.