Prior to checkout and being charged for damages - I considered whether I should be honest about this review to protect the host livelihood or be lucid in details surrounding our experience.
My family felt unsafe our entire stay. The experience was a nightmare, traumatic and the stay was inaccurately listed.
1st: We had a guest with limited mobility. The listing says no stairs inside of the home, but there are stairs into the house. This is incorrect and should be updated on the listing.
2nd: Bathroom 1 - A shower door that was not installed properly fell and shattered by my infant nephew while cutting my brother-in-law in multiple areas during a shower. At the time of the incident we reached out to discuss the situation over the phone with our host, but; we did not receive a call.
3rd: Bathroom 2 - This shower had water damage to the point where there was a thick layer of water under the liner and a moldy scent. The water damage has bubbled so badly the guest with limited mobility could not stand and maintain their balance while showering. We considered having them shower using the sink.
Because of this (water damage) there was water leaking from the shower with a source that we could not identify. We had to use towels to soak up the water (Our host wants damages for the towels we used to soak up the dirty mold water from the unclean floor)
I couldn’t imagine ever staying at a hotel with fixtures like this, it was appalling.
4th: The vent filters in the bathrooms appear to due a serious cleaning.
There is a thick layer of dust on many of the surfaces of the home.
5th: The closet in one of the bedrooms has a stench of mold so strong that we could not put our clothes inside of it.
6th: I have used Airbnb for 8 years with all positive host reviews and I have traveled all over the world using the service. An experience like this has never happened, sadly, I don’t think I’ll ever feel safe in one again.