Experienced bed bugs in 2C room on the second floor. Got the refund for the stay but no inconvenience fee, and we had to buy multiple medicine to heal the blisters and anti itch cream which barely helped because of hundred of bites on each person. Not even talking about clothing cleaning fees and some being ruined because we washed it trying to make sure we don’t carry them over. In addition to terrible bed bug experience the kitchen is missing plates and bowls for all the renters, so we had to get them and use ours, which then were taken when left on the drying rack… this Airbnb made the whole San Francisco experience terrible and ruined the trip, as well as caused me and my family to have scars and wounds during my wedding a week later… one star is even too good, I wish I could give a 0.