Wendy was very responsive and fixed our issue within minutes (ran out of toilet paper). The only negatives were that the bathroom very obviously had not been cleaned for a while. The projector is also just not a great replacement for a TV. Multiple times the projector would freeze/reload during an episode we were streaming (we know it was the projector vs. just buffering as the video would continue playing on the laptop but the projected image showed rings loading) and the sound quality is just not good. But overall I found this place to be a good value for what we paid!