Donna Was Extremely Nice And Polite. Anytime I Reached Out With Questions And Concerns She Responded Quickly. The Unit Was Clean And The Bed Is Very Comfortable. I Wish It Was Listed That The Unit Is Behind The House Up Two Flights Of Stairs But It’s A Great Work Out. You Can Hear The People Above You Walking And Talking But That Was Not A Problem For Me. Overall The Experience Was GREAT!! I Would Definitely Stay Again