Vivienne does not take criticism well very defensive trying to give her feedback for the next person's visit to be a better experience, Vivienne definitely has a stance of " If u don't like it go somewhere else" the ad states there is a refrigerator in the room which there is not! There is no notice of a code for the laundry room..which I was locked in! Her response to that was " find a way out through another door" I wouldn't say that's welcoming. She responds as it seems that it's a bother to her,and she says my son is there in room D,by the way there is no room D, I believe her son is possibly in room A. Shows.the communication is off, she doesn't give AF! Be prepared to deal with the dog barking at night,it takes a few nights before the dog gets to know you and then is chill, lastly on the last night she says we could've used the frii in the kitchen! Thanks for the heads up, after the fact, when our perishables were wasted! Thx for the xtra trip to the store and more $👎.4me it's👎