Not sure where to start with this mess. First impression when I walked in was the awful smell. It smelled like old musky cologne or body odor. Second, I saw pieces of hair in the bathroom which leads me to believe that they did not do a thorough job cleaning the place. I notified Holly and she claims to have left 3 minutes before I came and saw the maids on their hands and knees cleaning. I find that hard to believe since I could not smell any scents of cleaning products. I asked her if I could cancel some dates if I don’t feel comfortable staying, I rented it out for 4 nights. Holly mentioned that it was too late for me to get a refund and that she could send the maids back to plug in some air fresheners and clean up the hair. I told her it’s fine I can use candles and hopefully that will help. That was the last communication we had until day 4. That night, I decided to rent another AirBnB 3.5 miles away for 3 nights which was beautiful, clean, and much cheaper!! I figured maybe the smell will be gone by then and I could at least occupy it for one night out of the four I already paid for. As I drive up, I see a car in my “reserved driveway” so I call up Holly to ask her about it. She seemed very shocked I called and stuttered “ummm ummm okayyy ummm you don’t have access to the place anymore”. Excuse me? I paid for 4 nights, technically I should still have access to this property. “Nope, you left and never came back.” Needless to say, we argued and she hangs up on me. I was able to resolve this with Air BnB and they gave me a refund for this matter. I had video evidence of being locked out, pictures of the hair in the bathroom, and all of our text messages as proof of my story to Air BnB. I have rented out a few places before and this was the first negative experience I ever had with a host.