Check-in and out were a breeze. Place is small, but tidy. Bathroom is not located within locked private room, it's in common space between the private room and home (laundry room.) Stairs felt like climbing a ladder, almost at a 90 degree angle, so beware, especially if you need to use the restroom in the middle of the night. Didn't realize an iron and ironing board were not included. Steve was sweet and had bottled water, fresh grapes, and granola bar for us. Overall, great little place to leave luggage and go sight-see in the city. About a 20-minute, $20 Uber ride to South San Francisco. We only had one night so we didn't make it to downtown San Francisco. Only a few minutes away from the airport which was super convenient. Thanks Steve!