The response and the service was prompt and greatly appreciated. But there were a few things with the place and that put a damper on the experience. The first thing was the difficulty getting the door open. Unlocking and getting the door to open was a little tricky. Secondly once we got in, the cleanliness of the place was not as clean as other Airbnb's I had been to in the past. There were ant trails on across the floor, along with wine or juice stain on the floor. The tub and shower drains had hair from the previous tenant. There was a delay with our check in time so I wonder if the cleaning was rushed and not as thorough as normal? I will say though, that the customer service is very good. Their team is prompt and very responsive, so I must give credit to their service. Also, the place did look the way it does in the photos, it's just the little cleanliness things about the unit. The unit is located in a great location with many stores and amenities around the area. All in all it was a decent stay just dampened a little by the cleanliness.