My flight to San Francisco was delayed so I arrived after midnight. When I got to the apartment the power was out in the entire area. I called Lina to help and when she got there she offered me and my family a candle. A candle wasn’t going to help. We needed to charge our phones and make something for the baby to eat so I asked her if we could cancel given the circumstances. Lina was very rude and told us we could contact airbnb then proceeded yo open the door so we could get out of her house. As we waited for our taxi pickup my phone blacked out. Because I thought my request for the taxi hadn’t gone through, I asked Lina if she could help me call one. She said sorry but she couldn’t help me. Luckily the taxi came and we left otherwise we would have been stranded outside on the street.