The house itself is nice, however there were a handful of issues. There was a lot of hair on top of the dresser in one of rooms when we arrived. The bedroom downstairs had an outlet with no plate covering. Our child climbed on the bed and nearly stuck her hand inside which would have been a horrible incident. There was also a pack of cigarettes in the cabinet in the same room. We ended up not sleeping or using the downstairs area except for the bathroom as we needed to use the shower. With 6 of us present, we made sure to find a home with two showers. When we turned on the shower the first night we were there, the nozzle to control which showerhead will be used literally came flying out and water sprayed out everywhere. Because of this, we were never able to use the shower downstairs, which put a damper on the rest of our stay. We told the owner of these issues and she only said thanks for letting her know. Airbnb actually did more and credited us a little because there was only one usable bathroom while the listing said two. We would have rather been out the money and had use of the two bathrooms but Airbnb can't do much more than that.
The listing and the pictures would lead you to believe you will be able to park in the garage. We were actually counting on this as a family that carries a lot of expensive items/equipment in our vehicle at all times. It wasn't until we received the email a couple days before our stay that we were told the garage cannot be used for parking. This was frustrating because, at that point, we couldn't really cancel. This became a bigger deal because of who your neighbors are when you stay at this home.
When we pulled up initially, the neighbors were outside. We can safely say that the neighbors are the trashiest people in all of Pacifica. Random debris strewn across the yard. Shady dealings taking place all day. People coming and going and meeting the neighbor who comes out with stuff rolled under his shirt. A lady came and parked right in front of the house and was provided (presumably) drugs from the neighbor. We're assuming she got high because she proceeded to pass out in her car for about 3 hours. This was alarming to say the least but we didn't mention anything to the owner (yet) because we figured she can't do much about that.
This changed the following day when we had to call 911 because of the neighbors. In the evening, all of a sudden, we start hearing screams outside. Not normal screams. Blood curdling screams. Like, scary to listen to screams. Our two year old was horrified. Even the adults were scared. The neighbor was screaming "he's killing her, he's killing her! Help! Oh my God he won't let go". This proceeded for the next 10+ mins. The whole time they're yelling "let go" and "help". We're yelling out the window asking if we need to call 911 because we can't see what's happening. There were a few lowlifes standing in the street that could barely utter a sentence. We're yelling from the window trying to find out if everyone was ok and these people in the street jump in a car and drive off. We call 911 because we have no idea what is happening. It sounded like someone was getting murdered. It was beyond frightening. The 911 operator can hear the neighbors screaming and she's asking us what is happening but we can only say that people are yelling for help and that they're saying "he's killing her!" The cops respond pretty quickly and they're there for over 2 hours. They blocked the driveway so we couldn't go out for our plans and we couldn't even leave to drive home. The cop car lights were shining through the windows and the neighbor's dog was barking for over 3 hours right by our front door. We're assuming they had to put the dog outside while the police were in the home and while they were searching cars that were parked in front of their house. Our toddler couldn't sleep through any of this and even when the noise settled down we were all very nervous to fall asleep. We ended up packing our things and left as soon as we woke up in the morning.
We ended up reaching out to Airbnb support first because we didn't know if there was a personal relationship between our host and the neighbor. We didn't want the neighbors to find out we were the ones to call the cops. The support team couldn't do anything and recommended that we reach out to the host. So when we got home the next day I sent the host a message and to my surprise, nothing came from it. She wasn't understanding of the reason we didn't reach out to her first since I was concerned she personally knew the neighbor and it could have impacted our safety during the night. We were so nervous leaving in the morning since we didn't know if the neighbors would harass us while leaving. All she said was she hoped I would have reached out to her the same night so they could assist us. I messaged her with details of what happened and received no response. I tried to follow up and again no response. I know it's out of someone's control who your neighbors are, but if you are concerned with the safety of your family or the people in your party, find another place to stay. We feel bad posting this review but, we wish we knew about the neighbors before we stayed. We had a toddler and elderly parents with us. If we knew, we would have found another place. Hopefully this will help anyone trying to