There was no key when we arrived so we waited around for a while calling and messaging them. We finally got in touch with them and found the key and got in a bit later...but I keep booking Airbnb’s that have this same issue and needs to be addressed. If it’s listed as self check in it needs to be easy to check in at the very least esp for travelers from out of town. There was a lot of barking. The last hour we were there the WiFi just stopped working. It was a Monday and my husband was trying to work.