This was our first Airbnb experience and it was a positive one. The first impression came from early emails regarding our late arrival. The tone was warm and informative. Our host was friendly and approachable but there was a nice balance of the kind of hospitality allowing for privacy when we needed it. The house is really charming and very clean, but the back yard is the star here- good for those of you who like to sit outside and relax! Pretty amazing! Somewhat of a paradise! Guests coming here should like cats (which we do!) because their cat is exceptionally friendly and curious. The location worked out well for us -close to Palo Alto and Menlo Park and we had a car. Neighborhood is suburban with restaurants, grocery store etc nearby. If we come back this way again, we would stay here again as we felt very comfortable!