Visited San Francisco during the winter storm and En was very accomodating and flexible after our flight was delayed for 8 hours. We felt right at home and her check-in instructions were very helpful. The place was clean although it is small and probably only good for two people as stated. The only inconvenience we had was that there was only a small Dyson heater for the entire place so it took several hours for the room to get heated when we arrived at night but the weather outside was also colder than usual. Other than that, this place is the best bang for your buck if you rent a car and decide to stay outside of the city. I would stay here again and totally recommend it!