Our hosts were out of town so we had no interaction with them other than a phone call to let them know we were going to be late arriving. That is when I found out they were not going to be in town. The casita was very nice, clean and comfy beds! This is the perfect place for families but be prepared if you have teenagers or older kids who like privacy stepping out of the shower, there is no privacy. We'd step outside to give our son some privacy while showering. Nice safe neighborhood within walking distance of the beach.