There were a couple of bumps when we first arrived, but we contacted Ray immediately to update him on everything. Ray was very responsive, very kind and helpful. He offered to help in any way that he could and it was very appreciated. It was a little intimidating when we received the list of rules, but if you are familiar with the structures of a lot of housing in San Francisco then it's understandable. Residents can be within very close proximity of each other. Just use your common sense and manners, don't be too loud or inconsiderate to your neighbors and you shouldn't have any problems.