I had a last-minute need for lodging near SFO and this fit the bill perfectly. Mr. Hui made arrangements for me to drop off my bag in the morning before my day of meetings, got me a key so I could return late, and showed me where everything was (including how to work the shower valve...very useful). The room and linens were very clean. Internet worked well. I left before anyone else was up, so had no interactions. The location is less than 10 minutes from the rental car return at SFO. There were other guests but I didn't encounter them except for waiting for the bathroom at one point.