Bob was very quick to reply as soon as we booked the cottage. My boyfriend and I were looking for a little weekend getaway not too far from home (San Jose). The place is very clean and has a place to park your car. They had some food available (chips, pasta, eggs, cereal, beer, ect.) for you to use if you like when you arrive. I think the place had been recently updated as all the features were modern and clean. The futon is very comfortable, no complaints from my boyfriend or me. The place suited us very well, we enjoyed both downtown Palo Alto and downtown Menlo Park. Both are cute and had lots of shops and places to eat. Cottage is cozy enough to stay in as well (we enjoyed staying in and watching college football on directtv). No downsides to this place for us!