It was a bit of a rough start, but it was all sorted out. The door was ajar when we arrived after dark. I messaged Marbella and she called me within a couple minutes, explaining that she was out of town. She offered to check the security camera to see if anyone entered the unit after the cleaners left. She called back just a couple minutes later and said no one had been there. The smell of cleaning products was overwhelming when we stepped inside. This was a problem because I had asked prior to reserving the space about air fresheners and scented candles because my mom has an extreme allergy to scents. We had to air out the space and it was chilly. It took time to get the place warmed up afterward. Also, there's a house rule about removing shoes. That's fine, but the bath mat was wet and my mom stepped on it in her socks. All these things appear to be issues with the cleaners (who were blamed for door not being closed.) We had a good stay after the initial issues were sorted out. Marbella was very good about getting back to us quickly.
One other thing of note. The hot and cold is switched at both the kitchen and bathroom sinks, with hot on the right and cold on the left. And it takes several minutes for the water to warm up.