Allison was super accommodating and reached out several times to ensure my stay was pleasant. I had to arrive late due to some air travel issues, and she made my arrival very simple. Room was great (clean and spacious), bed was comfortable and full of pillows to choose from, location is a comfortable walk from the Caltrain station. Allison left some snacks and drinks out for me which was a great touch! Will definitely stay here again if/when I'm back in the area!