I stayed here fro 3 months over the summer for my internship. The location was great and is only a 20 minutes walk to Downtown Palo Alto and my favourite cafe, Blue Bottle! You can expect responses from Shannon almost immediately and I never have to worry about not receiving any replies for my requests. The family was more than accommodating to my needs, especially when it came to parking which I caused them inconveniences at times. The house had all the basic amenities and the biggest thing for me was the washing machine and dryer that was extremely convenient. There's even basic stuff like detergent, coffee beans, ziplock bags etc. all at your disposal.
In summary, my stay here in the Bay was great and really comfortable for me.