Christine was good at communication but I would not rent this again. 2 of us were in the unit but only one large bath towel was provided. No hand towels and no wash rags. I figured this would have been corrected after previous reviews mentioned this. There were some cleanliness issues and the shower has an excessive flow restriction on it making for very long showers ( I do have a low flow shower at home ). I hope Christine ups her game. This unit is in a nice location. Not fancy but quite convenient.