Henry and his father were very communicative regarding my arrival so there were no problems with finding them or getting situated. The apartment is at the top of three flights of stairs. This is an airbnb for a single person looking for a place to crash and that's it. It is located near a BART station so there is access to anything you want. No microwave/stove etc. There is a refrigerator. Cable TV not functioning while I was visiting. Very nice people, but the place needs some work.