THEY HAVE ROACHES!!! I killed over 20 roaches while I stay at their home from April 3-6th. The whole experience dealing with him and the roaches was a nightmare. I spend most of my vacation exchanging messages and dealing with the roach infestation they have instead of enjoying my vacation with my family. Ray admits that they have Ant issues but does not discloses that in the listing. I found 3 used large bottles of roach and ant killers in their kitchen and later explained that the bottles of killer sprays are due to the ANT issues they normally have. I asked him, why the ANT issue is not disclosed in the listing, he then says with his own words “Most guest is understanding of common household issue like ants and it’s something to expect in any home or anywhere, so no need to disclose that.” Trust me, I wouldn’t have chosen Ray’s property if I knew they have ANT issues. Ray did not offer any accommodation, instead he asked me not to use the kitchen during my stay. I explained to him that the whole reason of my stay at an Airbnb over a hotel was to be able to save some money and be able to cook for my family. At the end of the day my family and I had to end up throwing all our grocery food away since we were too grossed out to even try to use the kitchen and cook, I couldn’t trust the dishes, toaster, microwave etc. The next day Ray sends an exterminator after I told him NOT to send one due to covid and the harsh chemical they use. I told him the house needs to be vacant so they can fumigate the whole house. He neglected my concerns and still sends one anyways (I’m sure he wanted to correct the problem before the next guest). After the exterminator left, he sends me a message with the exact words and says “good news, right away they found the hive, it’s behind the fridge. You may find one or two strangling” This means the ROACHES have been living in Ray’s property and he still neglects to see the severity of the problem. I explained to him that my biggest fear was to bring these creators into my own home I know they can travel and multiply fast, he then offers to use the laundry (which he has it locked) so that I can cancel all my plans and spend my whole day heat wash my close while I’m on vacation. He kept wanting to brush the issue under the rug but after several messages and explanation to the severity of the problem he offered to credit $100 to $125. I told him that I had to throw more money on my grocery food, dry clean my coats, inspect each garment before putting it into my car, and my family sanity to have to stay in an infested house, $125 was just a laugh in our face. After talking to Airbnb 2 days ago, they said he has not credit $125. Ray claims it takes 2 weeks to see the credit which I think his holding on to the $125 until he sees my feedback. I can deal with his long list of house rules, and long list of regulation, long list of broken items, long list of locked up amenities but I can’t deal with bugs, I don’t care how small of a bug problem you have, Ray needs to disclose he has bug issues. I spend over 1000 for my stay and unfortunately, I had to live with bugs.
I believe the problem is that guest is only allowed 2 total garbage bags one for trash and one for recycling. Any extra bags will be billed at $30 per bag. You can’t use or throw your trash in the outside garbage bins; they are being monitored by the security cameras and you will be charge if you used them. That mean you have to keep your trash in the house while you’re staying there. Trash calls all kind of bugs, I wouldn’t be surprise if later they have RAT problems.
Don’t be fooled by the cleanliness he claims his architectural home is, if you call Airbnb, by law they have tell you that my feedback is accurate and 100% true, they have witness and seen all the pictures I was able to take and send to Ray of all the roaches I had to killed during my stay.