I will be honest and fair. Upon entry, the place reeked of cat pee. We didn’t know which room to take and had to guess based on the only clean room available. We didn’t get a response until hours later. The bathroom wasn’t super dirty, but felt very lived in, not a big deal. The cats were gorgeous and very friendly - definitely my favorite part. I just wish the boxes were cleaned. Nick did get back to us to let us know about some extraneous circumstances that prevented him from being there and did communicate well once he reached out. The room we stayed in was clean and tidy and a clean towel was provided.