Overall the location was great. The accommodations were 5 star as far as cleanliness and condition of the apartment. I wasn't able to meet Laurel but her son let me in and there was no reason to contact them during my stay. Be aware as they say in the notes there is no alarm clock, radio or TV though most people can use their phones or computers for that. It's close to some great restaurants. I enjoyed Flea Street Cafe for a nice California cuisine dinner and Lulu's for casual Mexican. Other services such as a post office, dry cleaning and Starbucks are right up the street. Overall, I highly recommend the apartment for people going to Stanford, Palo Alto, Menlo Park or Sand Hill Road events.