only gave this place one star because I couldn’t give it NEGATIVE FIVE
I booked this Airbnb for a last minute business trip. I brought my 7lb Pomeranian who is prescribed as an emotional support animal. I arrived after a long day of traveling around 7pm. Sat down to watch a movie.
About one hr into my stay there was a knock at the door. I opened the door to find an older lady standing with her arms crossed. I greeted here and asked how I could help. She said “I doubt you read the listing based on the fact that it said that you can only have one guest stay here.” I assured her that I was the only one there and opened the door to show her I was the only one in the studio. My emotional support animal was in my arms when I opened the door.
She exclaimed “ There are absolutely no pets allowed here. The listing clearly states that.”
I calmly explained that he is not a pet. He is an emotional support animal and I can provide paperwork if that would make you feel more comfortable. She told me that this was unacceptable and that her husband would be down to speak with me. I let her that was fine and shut the door.
A few moments later there was a second knock at my door it was now 9pm. Larry stood outside my door he seemed beside himself. He started speaking at me with a firm tone and a finger pointing out waving in my face. “You should have at least contacted us about bringing your dog here. What you have done is you have upset people that live here. And I am going to have to ask that you leave in the morning.” I told him that it was not my intention to upset them. I would leave in the morning.
An hr later I heard another knock at the door. It was Larry again he said that he had Changed his mind and I would have to leave tonight. I told him I would contact Airbnb to see what I could do to accommodate. I spoke with Airbnb for hrs and could not resolve the issue they had offered to give me a full refund in 10 to 15 busy days. I asked how that is supposed to helps me now? I have nowhere to go. We couldn’t even rebook because it was so late it was difficult to reach host.
In the middle of all this chaos I decided to try and take a shower. The water ran but never became warm. I twisted the handle back and forth but the water never became hot. I went to the kitchen and turned on the hot water it also only ran cold. They had turned off the hot water.
A few moments later there was a pounding at my door. On the other side of the door was Larry loudly screaming through the door that I had taken advantage of them enough and that I needed to leave immediately.
He said “you can’t just make up your own rules in someone else’s house.”
I told him “it’s not my rule. Its a law and Airbnbs policy.”
He said “I don’t give a fuck. I want you out now. And if you don’t leave right now I’m coming in there.”
I told him “ I don’t know what happened to you in your life that you feel the need to treat people this way. But what ever happened I’m truly sorry.”
He said “That’s because you’re young and still have a heart. But maybe when your older you’ll have a fucking brain.”
I told him “why is both not an option?”
I explained to him that he was making me very uncomfortable and that I would not leave the room as long as he was outside of the door. He finally agreed to go back upstairs. I packed and went to leave. When I opened the door he was sitting on the stairs. He started approaching me. And waved his finger in my face. Exclaiming “the only reason you need that stupid dog is because of the stress that I cause for myself and others around me. You better not write a review about me. And I won’t write one about you.” He told me that I ruined his thanksgiving. And slammed the door in my face. No one from Airbnb ever got back to me and I slept in my rental car.
The next day Airbnb help me book a new room and gave me my refund
I said I would write a review. But I never want anyone else to have to go through what I went through. I’m a 5’3” female and I had to sleep in my car the night before thanksgiving. Don’t stay here. My rental car was more peaceful.