We weren't able to leave our luggage anywhere prior to a 3pm check in and were traveling from 2 hours away with 6 adults and a toddler. No consideration or alternative was provided, Dan just said no. There was a few sheets of toilet paper upon arrival, no sheet for the pullout couch. Cheap pillows for the pullout with no covers and the couch was extremely uncomfortable. Our feet were black from the dirty floors when we were asked to remive shoes and there was no towel provided for our child. No washcloths provided either. They're was good was left in the refrigerator and barely any coffee to make. Hotel shampoo, conditoner and body wash "provided." Not even a TV in the place. Horrible customer service and a giant waste of money. The only pro was that it was close to SFO.