This was a great stay! Ellie has clear instructions for your stay and the check in process was a breeze. There was a small hiccup with our code but it was resolved quickly due to Ellie's quick responsiveness to our inquiries. Upon entering the suite, you can tell Ellie and Rom are extremely intentional with all amenities and items that you normally may take for granted at home. A nice touch was a bottle of wine waiting for us upon entry. We may have been a little annoying with our questions but Ellie was extremely fast to respond and resolve anything with ease. My girlfriend and I thoroughly enjoyed how clean the suite was as well as the (this might be weird) but the toilet! I haven't had a bidet since my visit to Japan, but visiting in winter in SF and sitting on a heated toilet seat is extremely rare and I know what my next purchase will be. All in all, the suite was clean, items and amenities were particularly taken care of, and Ellie was responsive. You won't regret staying here!