Sarah-
I’ve waited a week to write and send you this review to be certain I am not overreacting but rather responding in a factual manner. In addition to being a world traveler, I have been a Bed & Breakfast owner/operator for over 25 years in the Seattle Market and come from a place of knowledge and service. I appreciate good service and accommodations and am willing to pay for such. Your rental is severely lacking in two critical areas and future guests need to be alerted.
We three travelers found numerous shortcomings to your property the two most egregious are:
1 We did not discover this until our last night - There is a set of operable house keys located in an open/UNSECURED cabinet 15’ from the front door. It is accessible by anyone -previous guests, vendors, technicians/repair people, passersby, and night prowlers. We left the house with our electronics, money, jewelry etc. inside, thinking it would be safe with the door locked upon our daily departure. Not so! Additionally, when sleeping at night we were obviously vulnerable to break-ins
2 Due to mobility issues, prior to booking this property, I asked you specifically, if the main floor bedroom/ensuite bath had a walk-in shower. You replied yes. In fact, it has a standard tub which requires an individual to step over a height of over 12”. The walk-in showers are located upstairs!
The ten minor offenses below were both surprising and disappointing. When combined with above two, it was not worth $2,060 for a three-night stay.
•	The on-demand water heater exhaust flue was unglued at the elbow with precipitate dripping onto the electronics below. This allowed CO to escape into the closet and thus into the living space. We shoved the joint together but had no glue to fix properly.
•	Neither of the upstairs bedrooms or bathroom windows had screens.
•	The thermostat in one of the upstairs bedrooms was set at 72°. Several attempts to re-set it to 62° were unsuccessful. It would have been nice to be able to open a window to cool it off, if only the windows had screens.
•	Two of the three bedrooms had no chair or bench on which to sit, OR a luggage rack for suitcases. We had to put our luggage on the floor.
•	None of the three clothes closets had any shelving less than 7’ off the floor. Therefore not useful for anything like clothes.
•	The password for wi-fi never worked, with your insertion into the problem, AT&T fixed the local TV but not the wi-fi
•	An upstairs bath sink faucet was loose and needed a basin wrench.
•	An upstairs toilet seat lid was so loose that it was about to come off. We found no tools to repair it.
•	The landscaping of the front and back yard was atrocious- nothing but weeds.
•	The mailbox with the house number is located on Marine Blvd. not Cabrillo Hwy. Had the owners of the house on Marine Blvd not been home, to advise us where to go, we would not have been able to locate this house as the mailbox is half a block from the house.
On the plus side:
The entire house was very clean.
The kitchen was well stocked in all regards.
Tony the house manager answered my AM call regarding the TV and wi-fi and was very pleasant and when unable to resolve the issue, apparently brought you in.
The street noise was not as offensive as other reviews stated.
As a rental owner I would want to know if guests had any issues with my unit. I care about their safety welfare and comfort, as well as my integrity in the hospitality industry. All the issues listed above have an easy fix with website corrections and handyman work.
Regardless of the positives, I believe these transgressions should be made known to Airbnb and any other potential guests.
Respectfully,
Gretchen Smyth