Where do I begin this review… first of, 5 of my friends can attest to what I’m saying because they were there and we all experienced the same thing. Before we got to the Airbnb I called “Sarah” a gentleman picked up his name was Matt and said he handled everything for Sarah, ok no issue… because of the monkey pox outbreak state of emergency that San Francisco had placed a few weeks prior to our arrival date, I had requested for all the sheets and comforters to be washed prior to us coming there to make sure everything was clean. When we got there, the first thing we found was a huge spider in the bathtub of the first bathroom, I killed the thing no big deal but if you are terrified of big daddy long legs this would have scared you. Secondly, in the second bathroom the shower tile was stained in black stuff we tried to spray and clean it but it wouldn’t come off, plus the wifi didn’t even work for most of us. Since there was 2 showers and it was 6 of us we tried to use both showers at the same time and realized that only one shower would produce warm water at a time while in use… I called “Sarah” matt answers and I let him know of the issues we were having. I mentioned to him that we will deal with the inconveniences for now but he needed to be aware of what was happening. Finally, this was the cherry on top, on the second night my friend showed me that once she flipped her pillow case over there was mold on the pillow we took pictures sent it to sarah/Matt and called him. What really got us all frustrated is that he said that I was being “particular in complaining about the house, and that other people would enjoy staying there”. We told him that no one would enjoy staying in a house that has mold, ants crawling everywhere, showers not working at the same time and internet working periodically. We told him that this was absolutely unacceptable knowing of my request when we first got there. He mentioned to us that they can drop off new sheets and a new pillow to replace the moldy one. They also mentioned that they would leave everything at the front door. We stepped out for dinner, once we got back the sheets and pillows were in the house meaning they had came in without our consent. He mentioned to me that he would refund me fully (which I haven’t seen a dime, not even the cleaning fee)This was by far one of the worst experiences. Be aware in staying there!