our experience and stay was nothing short of a rollercoaster. our reservation was canceled 4 hours before we were supposed to check in, on the morning of new year’s eve. at that point we were already hours away from our home and had to spend the next few hours scrambling to salvage our holiday and find a place to stay. make no mistake this was extremely stressful - then a few hours later we get a message with we have the option to stay again. Lea, did give us a discount for the trouble but honestly it wasn’t enough and we had little options at that point.
when we arrived the place was exactly as described - nice, accommodating and right up against the creek. everything was easy to find, well cleaned and organized. unfortunately by that point we were too exhausted to enjoy most of it. in situations like this the host should be gracious and overly accommodating. considering it was new year’s eve, a bottle of wine or even a handwritten apology card would have been a nice gesture to make up for the chaos. alas, this would have never happened at a hotel. for future guests i hope they have a better experience that we did.