Incredible view, not a great experience.
Upon arrival we found one of the toilets not working. When we notified the host right away and we were told to “feel free to use another toilet”… so we figured out the issue and fixed it (water had been turned off, no idea why…). They arranged to send someone out the next day at 11 am which we said was unnecessary in the morning once we felt confident the toilet was operational.
Ok fine, a bit annoying but not a huge deal. Moving on…
On our 3rd & final day the hot water seemed to stop working in the morning. After waiting and waiting for the hot water heater to heat (and taking an extremely cold shower), I finally reported the issue at 1245 and was told to reset the circuit breaker in the garage… after insisting someone come out to repair (since we already had to fix the toilet issue ourselves on our first night), someone did not arrive until 445pm and we did not have hot water until 530pm. Wasted our entire day at a place that cost $600+ per night, this is unacceptable and, again, not the first issue that occurred during our stay.
The location was absolutely fantastic, view was incredible, kitchen was great.
Decor was a bit haphazard but that’s not really important.
Customer service was sub par and responses of the Marbella team were inappropriate. There was no sense of urgency to address issues brought up to the host, and no compensation offered for lack of hot running water for almost an entire day during our stay.