Upon booking I was quite excited to find a 5BR home in the San Fran area with a host who was quick to respond. However, arriving at the home left me with a total opposite feeling. First, I don't feel you can fairly advertise as a 5BR when one of those doubles as a living room. Also, one of our bed frames was broken and held up by paint cans (He was responsive in texting us back about this, but didn't offer a solution). The air also didn't work and we texted asking about that and received no response. Pictures were not reality as there is no hardwoods on main floor, different (worse) furniture, etc. The cleaning was also ok, but not excellent. Overall, a let down, but a pretty responsive host.