Although I never got a chance to meet Luis in person (I came in pretty late), I can definitely say that he is very prompt in replying to any questions that you might have. Upon arrival we were welcomed with a bottle of wine and ham and cheese. There are plenty of storage spaces, excellent amenities and 3 car parking spaces (street parking can be a pain) and the unit even has a washer-dryer. Overall, I had an excellent experience. The location is in a good area and everything you might need is at a small drive-able distance. I would recommend this place to everyone who wants to visit bay area.