OK, let's be real, when everything goes smoothly it's easy to be a great host, but when problems occur it is much harder. Let me tell you we got invaded with ants and I sent a message to Tony. He was there with the owner in less than 15 minutes, he cleaned up the mess, and the owner was down on his knees using silicone to close these micro holes under the baseboards that ants find. I was stunned and soooooo happy!! So I very highly recommend this host and this house, we will definitely be back!!