Henry was communicative and super responsive. The spot is really convenient to BART to get to the city and beyond. The only reason I knocked off a star is the street parking situation was a nightmare. We arrived in the evening with a baby and there was nowhere within blocks to park. We had a bunch of stuff with us so the lack of nearby parking was an inconvenience worth noting. To be clear, the listing makes clear that there's no parking provided, so it's not Henry's fault, but if you're driving in and have a decent amount of stuff, be prepared for not having a great solution. Otherwise the apartment was clean and spacious, and if you're not arriving by car, I'd definitely recommend.