PLEASE READ
My family and I visited Ray’s home from July 28-31. I hate to say this but this home was not what we expected. My advice to the public is stay away from this house. Don’t let the pictures trick you into believing that your stay will be like staying at a “luxury hotel,” this place was anything but. Now, it’s possible that Ray made everything right after we left, but something tells me that may not be the case. The pictures you see are not recent. I repeat, the pictures you see are not recent at all because a lot of items seen were either broken or falling apart. Our stay was met with tilted mirrors, broken shower knobs, exposed wiring, leftover messes and even property from previous renters, missing smoke detectors, dirty carpet, messy drawers (in the kitchen), messy closets, broken utensils, leftover supplies and even food, very cheap furniture, false advertising, you name it, this house is in desperate need of a makeover.
We ended up getting to Ray’s house late (around 10). After noticing a few of the things I described, I took pictures. By the way, here is my email if you would like to see the pictures I took: five24seventyfive@yahoo.com
After sending Ray the pictures, he tells us:
“Hi, ok notes thanks for informing me. We just have a new cleaner and few things we already know a it and it’s in the closet to be used as storage it was left out as decor. We didn’t know about The fridge.
I will have it fixed after the stay and will have a word with my cleaners. Sorry about that. I will speak to my partners regarding this. Thanks”
Ray said to us that had new cleaners and that the broken stuff he already knew about it. My question for Ray is, if you knew about the repairs, why didn’t you warn us ahead of time? Couldn’t you at least fix the smoke alarms when you learned about it?
Ray says “We use luxury hotel quality grade sheets and bedding, that gets cleaned out on each use by a top notch cleaner.” His top notch cleaners drive a very old and very messy car. The reason I know this is because on our last day there, when we returned to the house in the afternoon, they were parked in the center of the driveway making it impossible to park. After I messaged Ray that someone was parked in our spot, he didn’t respond for over 4 hours! I messaged him at 1:07 PM, he messaged me: “Hi sorry I have limited reception. I will found out” at 5:25 PM. “It was the cleaners They have already moved” 5:27 PM.
Every time I messaged Ray, he would respond with “Hi sorry I have limited reception…” Even though his Airbnb ad says he responds within the hour. This is false advertising.
Ray, I know you will have a chance to respond. Do you have a washer and dryer? Your ad says you do but we didn’t see one.
When you enter the house, you will be greeted with over 150 rules posted on the wall – have fun reading them all. His listing shows 5 rules. After you rent his place, however, he will send you a message with a lot more detailing for example what not to place in the toilet, no dying hair in the bathtub, make sure to turn on vents when cooking, wash your dishes before leaving, bring all trash to the kitchen in trash bags, put your sheets in the hamper, etc. etc. etc. One wonders what the “top notch” cleaners do. I couldn’t smell any disinfectant when we got there. He concludes with “Please keep my home the same way you received it, this is not a Hotel, its my home.”
The truth needs to be said here no matter the bribe Ray, I cannot and will not accept your offers of gift cards and “free inconvenience stay on us” if I give you a five star rating.
When we left Ray’s house, almost immediately he began messaging me not to give him less than 5 stars. Here is part of what he said “I know I am not perfect and things get goofed up sometimes. I also like to add, thank you for keeping my house clean and following the rules. I would be more than happy to send you a 5 star review for your understanding on this. Since I will be sending you a credit, I hope to not get any reviews that are less than 5 stars or simply do not fill out the survey which ever will work in order for this credit to be processed.”
He claims to have a jacuzzi and heated floors. Take a close look at the picture with the bathtub – that’s the jacuzzi. Not sure how a house with no A/C can afford heated floors. The pictures show a modern house but when you are there sitting on the most uncomfortable couches you will ever sit on, you realize that almost everything cosmetic was very cheaply.
This listing does NOT have a “luxury hotel feel” to it whatsoever. Futons in every room. The beds in the master bedrooms creaked, felt ready to break. They also had little bits of sand or dirt or something on them that forced my wife and I to use our hands to sweep whatever it was away.
The last picture I took for Ray was of a missing fire detector. His response: “Yes I know about that.”
Ray, I know you’re going to get a chance to respond. Please make sure you answer this question when you do: Why, if you knew about the fire alarm, did you not replace it before renting me your place? You said “The last 2 guest had made some damages. We were unable to fix them as I have been booked back to back.” I hope the