This is a difficult review because although we had a good stay and the place met our needs, there were also quite a few kinks that probably need to be worked out (new AirBnB owner?). First of all, the host, Laura, was very responsive whenever we reached out to her. We needed an early check-in for our two-year old's nap schedule and she understood and let us in early. We certainly appreciated it. Getting in, however, was a bit of an ordeal, due to the fact that we were expected to download an app in order to gain entry. But again, Laura was very responsive.
The place itself was mostly fine--clean and what we needed (minus a coffee machine that is desperately needed) . It was unfortunate because my father-in-law, who was a patient at Stanford Hospital (and why we were there), passed away during our visit and when I tried to cancel the last two days of our stay, Laura stated that she could not refund us the money for the days we wouldn't be there. Sad.