As property manager, I am very flexible on the property condition when I rent property for vacation, I never left any bad review. But this property, it was way beyond my expectations and bottom line. when we first got there, the trash was seating at the front door, smell and looking messy, when we got inside, the dishes in the dishwasher was not even clean, there was food on the spoon. Bed sheets and pillow case was not changed, I could smell and found hair on the bed. Dirty towel in the washer and basket of bed sheet still seat in the laundry room! I was shoot and called the property manager right the way, ask for clean lady to come and get everything changed, the lady over the phone told me since it was 7 pm, they couldn’t sent anyone, and asked me to go to the garage and get clean sheet to change ourselves. We end up cleaned the property, changed the sheet till 11pm that night. During the cleaning, I found the drawer broken, ping pong table broken, so as the sofa bed! I was so depressed about the condition and my daughter had to sleep at the floor in the first night. I contracted the PM next day, ask for partial refund $300 due to the job I had done and the inconvenience of the items at the property! They first offered 50 dollars refund, then said $150 is the maximum. Be honestly I was not really care about the 150 dollars difference, I am so not happy with their attitude and they way how to handle the situation. So I decided not to get any refund and just post the true condition and experience of the property! I would 100% NOT recommend anyone to rent this property!