The person in the room next to me had a barking dog. Kasa moved me to another area, quiet and no dog. They reached out to the dog owner who took care of the situation. I felt my needs were met and in an timely manner.
I also appreciate the follow up to see if I was not only satisfied, but if there was anything else I could be helped with. This is truly customer service done right. Great amenities and helpful staff. I enjoyed my comfortable, pleasant stay.