Our stay was unfortunate. We booked a two night stay at the end of August.
The owner, by mistake, did not have the house cleaned for our stay. This resulted in a nightmarish experience at our arrival (we unfortunately arrived very late after a long drive) after a 6hrs drive. Luckily, there were clean sheets and towels on site, but we ended up cleaning the place ourselves. From 12 to 2 am.
While the communication was extremely quick and thorough with the owner - he apologized several times for the mistake and had the house cleaned the next day - when we asked for compensation, the offer we received was unsatisfactory for us (we asked for a whole night reimbursement and were offered a third of what we asked) and the matter was solved by AirBnB. We ended up with what we asked.
Overall, the owner’s fault was minor, but the effects were detrimental and their response to compensate was way below par. This was even weirder because they sent us a list of house rules that made it look like we were going to sleep in a temple. Don’t get me wrong: the house is nice, but with such a list of rules (and possible fines for not respecting them) we were expecting an immaculate place - please notice that this was not the case. We of course respected all rules, double checking everything to not incur in a fine. Apart from the accident with cleaning, the place was not as good as we expected after such a list of requests. Just sayin’