We had issues with the wifi and the heater. Mina was very responsive and took care of these issues. I take issue with the description " Dreamy Downtown Cotrage. Is was actually a home attached to a duplex with noisy upstairs neighbors. We could hear every step they took while we were in one of the befrooms. The place is located on a very busy street with lots of traffic and a train crossing was a 1/4 block away with train noise starting around 5:30 am. Dont expect to get restful sleep in the front befroom. Its described as being downtown walkable but this is a bit of stretch. The bathroom was clean and updated but the rest of the house was very dated and needed better cleaning ( very dusty) and to be updated.