We had a number of needs related to allergies and Karen was very kind and accommodating in our communications prior to our arrival. Unfortunately the hot tub stopped working the day before we came, but Karen was very generous with her offers to make up for the disappointment since it couldn't be fixed before our stay. We also had the power go out a couple times but again Karen was very attentive and the problem was resolved promptly.
The shower was amazing, almost made up for no hot tub. And the location was unbeatable.