Nice Home but Slow Responding Owner
The positive: The home was very accurately described with a fully stocked kitchen that included Keurig coffees, which was a very nice touch.
The problem: After arriving late at night, we contacted the owner on our first morning that the heat was not working. (It was 62 degrees inside and the bathrooms were even colder). The owner did not respond at all until after 10pm that night (almost 12 hours later). Airbnb Support was also not able to contact the owner at all during the day & was of no help. Repairmen came on 2 different days and were unable to solve the problem so the owner decided to only fix it after the end of our 5 day stay.
It took 10 days of numerous texts to Airbnb Support, the owner and finally Airbnb Resolution Center to get a partial refund based on 4 days, not our full 5 day stay with no heat, that Airbnb agreed was due/ covered by their AirCover insurance. Airbnb advised that it will take up to 3 weeks to receive the credit on our credit card.
In summary, it was a nice place to stay, but when a problem occurred, the lack of communication from both the owner and Airbnb Support made this a very frustrating stay.