The place was very clean and the location was very convenient for our needs. Although SFO is only 10 minutes away, we were never bothered by any noise. We booked it for 11 nights and our only complaint was that the sofa bed is too hard for more than a couple of days, we took turns so it wouldn’t take a toll on us, I think a thicker foam topper would be most helpful. We never met Elaine but the communication was always very nice and polite.