Communication before arriving went seamlessly. When we arrived we were greeted by Eric's parents. They were so thoughtful and welcoming. They gave us a tour around the flat and even gave us some tasty fruit to eat! They are located walking distance to the San Carlos Caltrain station which was awesome since we were travelling in and out of San Francisco. The room was clean and tidy with plenty of space for us to store our belongings. We unfortunately didn't meet Eric, but we never had any issues that needed attention during our stay.