My review is based solely on my unpleasant check in experience.
We arrived at the location after a 7 hour drive and wouldn’t wait to set our stuff down. I tried inputting the room code to retrieve the key but it wasn’t working. I called, no one picked up. Then I contact the chat on the app and the host Aimee responded. During my conversation with Aimee, I felt like I was being talked to like a child. She first did not apologize for the inconvenience it caused us and assumed WE were the ones in the wrong. When requested for help, no one could come(why is that?). She then suggested we get dinner first until someone can help us… Turns out the code was wrong the whole time. Instead of checking her own records first, she assumed we were in the wrong. I felt no sense of urgency when handling this matter. Imagine holding your pee for seven hours waiting to check into your PAID Airbnb room just for the host tell you to get dinner first because they couldn’t double check first. Disappointed and would not recommend.