We were so excited to stay at Frank and Kristina’s because the pictures made it look wonderful. The view is incredible.
When we arrived after a 15 hour flight we checked in really easily. There is a number of steep stairs down to the unit with no handrail so take your time with your suitcases.
The listing said that there is blackout curtains on the windows. The curtains that are there are not blackout curtains, the bathroom has no curtains or blinds at all or frosted glass which makes for a quiet uncomfortable showering experience. Also one of windows in the property also has no curtains on it.
Our main issue was Silver the dog. Silver is not mentioned on the listing and when we were there silver barked on the first night from 10pm - 2am and then the second night from 12am to 4am. We had the most brutal jet lag and because of this noise we couldn’t get a proper sleep. He is a large dog and the noise in the properly was unreal, this has been recorded and we have the date and TimeStamped recordings which Frank and Kristina have both received, as well as Air B and B. We actually left the properly after the second night as we couldn’t put up with the noise and checked into a hotel.
When dealing with the noise issue, the first night Frank emailed back quite promptly to apologise and to say that it was unusual for him to bark. The second night I messaged three times with no response, in fact when we did get a response on the Monday evening, after we had left and had raised a dispute with air B and B. At this point whoever replied tried to gaslight us by saying it could be a neighbours dog, the noise was coming from inside the property. It is also worth mentioning that there was a dog excrement on the front patio and on the terrace that you have to walk through and past to get to the unit.
When we arrived at the property we noted that the fridge was full and have pictures of the fridge. When we left we ensured that we washed up the two dishes we used and ensured that the sink was clean. We have photos.
We received a call from Kristina on the Tuesday asking why we had left the property and what the issue was. On the call I explained about the dog, the air B and B dispute etc. At this point she asked me not to leave a negative review as she was an “entrepreneur” and if we left a negative review she would be leaving us on back. We were unsure on what basis as we had left the properly in excellent condition. We have pictures to prove what state we left the property in.
The next day we received an air B and B message from Kristina complaining that we had left food in the fridge and the dishes unwashed. I think the unopened food we left in the fridge is the least of their worries especially since the fridge as previously mentioned was full of old food when we got there. Also as previously stated we had taken photos of all areas of the property before leaving and knew we had washed the dishes and sink and we have photos of it.
The customer service we received from Frank and Kristina was appalling. They refused to accept responsibility for any issues that we raised and tried to gaslight us on every occasion we spoke to them. They didn’t realise we left the property on the Sunday and Kristina only got in touch in the Tuesday after the air B and B issue had been raised. Kristina stated that she would appeal any negative feedback and would leave me negative feedback, I reported this back to air B and B.
Luckily this expensive experience did not sour our air B and B experiences in the other states we were visiting. I would avoid this air B and B at all costs if you value your sleep and sanity.