The hot tub didn’t work for a large part of my stay. It was ice, cold and full of debris. The common areas are filthy, and the smell of garbage. The neighbors downstairs are out of control. I was harassed by on-site managerial staff.
instead of issuing me a credit through Airbnb, your workers charge me a full additional 60 days resulting in my account being drained $11,000. This caused me tremendous stress in the entire experience from start to finish, was just about terrible.
I left a very bad review on yelp for you and I’m so surprised that you can even try to consider this a luxury property. At the price that you have this place it needs to be clean and peaceful and responsive. The hot tub always needs to work or notice needs to be given to us. This is a very bad managerial mess.
Don't rent here!!!