Tom was very friendly to deal with it! We stayed on Level 3. The beds are all good! The second level is also an Air Bnb. If no one is staying there, or they don’t have a car then you can park in the driveway. As stated in the listing, there is no kitchen. (There is one on Level 2), and there are not cups or cutlery for guests. When we had an issue with not being able to lock the door, Tom helped us solve it. Thank you Tom.