Excellent communication, including use of video to explain the operation of the doors. Lots of useful information in a house folder. Everything was as advertised - very nice, modern, clean and well equipped. Both the double bed and the sofa bed were comfortable. The location is about 1,5 miles from the South San Francisco BART station, where there is a parking garage (3$/day). The area seems safe and nice. All in all a really good experience. Would book again!