The room matched the photos provided perfectly. Check in was easy (much appreciated after my six hour flight here). Zack was always fast when it came to responding to even the smallest of questions. The location is incredibly close to the BART station which makes it easily accessible. The room was clean and homey. Having a little fridge and microwave also made it very easy to quickly whip up a quick breakfast before leaving for the day. Would 10/10 come back on my next West Coast visit :)