Unfortunately our stay did not go as planned. This is my first bad review on a host and it has all to do with communication. Will keep the story short, but just hope that there is no issues during your stay as their communication and problem solving lacked efficiency and urgency. Booked the night from Friday-Sunday. Travelled with my mother with bladder issues that causes her to urinate frequently. The toilet had issues where it would clog itself, then unclog itself and still run at 1030am which we thought was odd. Requested a plumber at 11am and asked if we had to be present for the plumber to do his business and their response was just "no." Left our beachfront property because no available restroom for my mother and returned at 4pm with no notice if anything has been done. We thought everything was ok, so my mother had to urinate and to our surprise it flushed. 30 minutes later while relaxing we noticed flooding from the bathroom that leaked to all the bedrooms and hallways and wet a lot of our belongings. Called urgently the host at 430pm and they said they would send a plumber, but everything was flooded. Packed our belongings which was already 6pm and still no plumber. Explained to them that we were leaving and they stated they were sending a plumber. I explained that plumbers don't clean the house nor mop all the flooding and Jose over the phone stated he can send a housekeeper in the morning (which was our check out morning btw). So we left. Disputed this with the host and they kept giving me the run around, never fully acknowledging their negligence and lack of urgency to care for the guests. Only got a night refund back, no pro-rate or anything. The property was decent and beach front, but the stay was awful due to them minimizing urgency of situations and lack of customer service afterward. They didn't even reach out after the stay and just ignored the Airbnb dispute. My advice is if anything is wrong, dispute it to airbnb within 24 hours or else the host will keep your money hostage and determine whether to refund you or not.