The customer service was great and the staff members were all friendly and helpful. I was a bit disappointed with the room, we booked a king size bed but I was not too pleased to see it was pull out couch bed. So needless to say it wasn't the comfiest. There were also additional deposits and resort fees that were not mentioned on original description and increased the price of the overall stay. There were some lights out in the room which isn't a big deal since we it stayed a night but after it was all said it done it was about $275 for 1 night and the value is just not there in my opinion.