All check in information was provided well before the arrival date. Check-in instructions were clear. We were told there would be parking located at the back of the unit in an alley, but it was quite difficult to identify without any signs. We ended up only using street parking to avoid potentially getting towed. Thankfully, there was ample street parking. The unit was clean and had most of your basic necessities. The only issue we had was with the extremely noisy queen bed and single bed (both the beds that were in metal bed frames). The frame would make loud sounds for any position changes. On the first night, my husband had to move to the pull out single bed on the floor and I attempted to sleep on the couch. I contacted the host in the morning to let him know that we would be moving the queen mattress on to the floor to try to minimize the sounds and thankfully it worked! Stephen was kind enough to offer a discounted stay for the first night since both my husband and I were unable to get any rest. He also took our feedback in to consideration and said he would look in to it for future guests. Stephen was quick to respond and polite!