This is my time to Airbnb but most of my friends and families have used so I know what to expected. Here are some points that I like about this place.
1) Joy is very nice, she greeted us at the gate and introduced us to her dogs, also, there are beers inside fridge, though, we are not beer drinker but really appreciate her effort.
2) she returned my call at 10:45pm. We couldn't find extra pillows etc and left her voice mail and expected her call back next morning. That was great!
3) location was good, close to Balboa park and downtown.
Here are things I think needs improvement:
1) when we checked in, the room was very hot, there was a old style round fan blowing around. Since the room was kind of small for 4 of us and all of us keep tripping on it and my 12 years old actually fell and hit her head on the kitchen counter. I think if she get one of those slim fans would solve the problem. Costco has those for 49 dollars.
2) the bed was extremely soft, my 9 years loved but 12 years woke up with neck pain. Couch was better, I have no problem but my husband had neck and back pain afterward. I think if contact Joy for this issue she was going to do something to make it better but we came back very late each night and it would be too much to call her that late.
3) The bathroom mat and living area's floor were dirty. We normally don't ware shoes inside house/hotel.....I was wondering how come our feet were "black", washed but turned "black" again. No big deal really but I thought I need to point it out.
Overall I think we would be better off to stay somewhere around hotel circle since we were out all day and didn't get a chance to interact with Joy.