I am new to the airbnb experience, and unfortunately I had to cancel my first trip. Everything about the experience dealing with Nathan was as it was supposed to be. He got info to me immediately, and was very gracious and helpful when I canceled at the last minute...I suspect I may have lost him rental income, but he was really helpful despite that. I chose the place because it literally looked spotless, safe, and like a great place relax. I fully intend to go back to Nathan's place if he will have me.