I have never felt so unwelcome at any place I’ve stayed at. The man was both rude and off putting.
They have a photo of their kitchen, but we’re not allowed to use it. We’re not allowed to use their washer and dryer or the living room either. Like other guests have mentioned, it’s misleading to have those photos. The bathroom had no shampoo. The toilet was used and not flushed when we came in. We requested checkout be an hour later than they posted, and we were rudely told no. The man commented three times on our open suitcases and said how much of a mess it was (it was just an open suitcase on the floor and some presents we were wrapping). Their bathtub was broken. Their windows were broken and don’t open. The man knocked on our door at 11pm to tell us we can’t leave at 11am like I had politely requested earlier.
Overall, it was terrible, and I have always had good experiences with this app otherwise.