Would I rent from this host again, NO; because I feel she is deceitful. I was charged $50 per night per additional guests beyond 2 when the listing showed 4 guests. The listing did not mention any additional charges or that the W/D is a laundry mat within the complex. I should have known, even in the listing the host is asking me to omit the truth.
Immediately upon arrival I texted Jesse the host. “The floors are sticky, the walls are dirty, blinds are missing sections, a mirror is cracked and the towel rod is falling off the wall. We have not even been here 5 minutes and this is what I’m seeing. Please advise.” Jesse did not apologize, offer any solutions or a partial refund for the uncleanliness and numerous maintenance issues I reported. Instead, her response was “I’ll pass the info on to Lindsay who manages the cleaning and maintenance. I know we did have maintenance scheduled to come in and fix a couple of the things you mentioned but maybe they didn’t get there in time today.” and then was unresponsive to my request for privacy in the bedroom to do the blinds being broken.
Jesse’s middle-man Lindsey was always unavailable until the following day leaving my family of 4 without enough blankets the first night. The unit is in desperate need of repairs; leaking sink, running toilet, cracked drywall, peeling paint, holes in the flooring, thread bare carpet, holes in the window screens, back of Ac caved in, ants, rotten door trim.
All of the furniture, and kitchen items look like they came from the good will. Nothing matches, is stained and in need of repairs. The bed is horrible. Sagging in the middle like a hammock and has a ridge right down the middle. The only good thing about this rental was the cancellation policy as we ended our trip short.
The resort style complex is dilapidated with large chunks of plaster falling off the walls, stained hallway carpets, dirty walls with cracks and peeling paint and is in desperate need of repairs overall. The playground is surrounded by rusty bars; not family friendly or safe. The walls and ceilings are thin so you can hear people talking next door and people walking above you. Parking is a nightmare as several spots are reserved, and blocked off for roof repairs. We could never find street parking within a block of the unit. Every night you can hear sirens even though the unit is away from the Main Street. No central AC/Heat. Only baseboard heaters and one window ac in the living room. Overall I am very disappointed with my first Airbnb experience especially since I selected a super host.
The following things are incorrect in the listing. The items on the left are what the listing says, the items after the dash or on the right is what is actually the case:
- Washer - laundry mat
- Dryer - laundry mat
- Crib - not available
- Toddler bed - not available / did not know what a toddler bed was
- Fire extinguisher - not available
- Carbon dioxide detector - not available
- Dedicated work space does not have any power
- Cooking basics - no fry or sauté pans
- Free parking on premises - $20 parking charge
- Tv is broken
- Internet is not fast, causing buffering