The staff was very prompt with responding and the check-in & out process was very smooth. The house was spotless clean upon arrival. All information is clearly stated and made available on our mobile devices. Then beach is more of a bay instead of a clean beach you can jump into. The house is beautiful but the beach was not what we thought it would be. It's not somewhere to sit and hang out at. Luckily, the ocean is just across the street and was very beautiful.