Lisa was upset we had 3 family members over (mind you, this was NOT mentioned in her rules and I call les Airbnb customer support to confirm this was not part of the rules). Anyway, I sent Lisa a screenshot of her rules listed in the posting, and that is when she went into the post and changed her rules (I was also able to confirm this through Airbnb customer support). Lisa was acting inhospitable and ultimately she offered that if we left before 11am that money she would be happy to refund my money. So, I agreed and we left at 8:45am. Thankfully as we left I had a feeling I should take video of the unit as we left in the event she tried anything sketchy. And she DID. She proceeded to decline my refund and STOLE my money, but ALSO lied and said we left her unit trashed. But the joke was in her because I had video footage. This woman is a JOKE!