Crystal made a concerted effort to make our stay pleasant. Went above and beyond by providing extras such as snacks, coffee, toiletries (toothbrushes, paste, razors, etc). All of the kitchen necessities were also provided. The room was too warm at times, but there was a heatwave so not her fault. The unit was a perfect size for our 9 day stay. One negative is that the pictures on the ad need to be updated. The unit is more run down than depicted. Large hole in wall at shower head, shower lining coming away from wall and lots of nail holes everywhere. Also, there is no washer in the kitchen as one photo depicted. Didn't affect our stay, but the unit not like the photos. However, overall, an acceptable place to stay.