Had a very disappointing experience with Jill’s Airbnb place due to being unable to check in and having an unreachable host. Despite multiple prior communications that the door code would be provided or someone would let us in at time of check in, my out-of-state visiting relatives waited outside the house for hours. This happened even though we arrived during expected check in time early evening. In addition, during this time waiting, repeated attempts to call and message Jill through the Airbnb app were met with no response. Eventually, we just ended up having to renting rooms in a nearby inn as there was nothing that could be done to enter the house.
I did not receive a response back from Jill regarding the whole situation until the following morning where she believed there was some sort of Airbnb server problem on her side. Whether that was the case or not, the lack of communication and preparation regarding checkin as well as the major inconvenience led us to cancel the rest of our stay at Jill’s place. After requesting a full refund for our booking for these problems, an Airbnb case manager worked with Jill to grant it after reviewing all the details. From this unfortunate experience, I cannot recommend booking of Jill’s properties to a friend. But if one does, I can only hope that communication is improved and necessary precautions are taken so that that future guests do not have to suffer through the same situation that I did.