Carl was GREAT!! We ended up arriving much later than we planned and due to a flight hiccup, we had to leave one night early. Carl was so accommodating, kind, and helpful!! He was completely understanding of our situation and offered his assistance to make things easier on us!! When we arrived he even had a glass of wine for me - how awesome!! The bed was super comfy and pillows were perfect!! The home is in a safe location and close to everything we did!! We never drive more than 15-20 minutes to get to or from the house. Lots of locations nearby for food and shopping!