William and his loft is the type of experience that I expect from a 5 Star hotel but, he exceeded that expectation. His communication throughout the process was stellar with an undertone of caring. I cannot say enough about how welcomed I felt. The loft was exactly as promoted, well maintained, spotless, safe, and comfortable. As a first time Airbnb'r I walked into the process with a watchful eye and was pleasantly surprised, that I was not surprised...very, very smooth, end to end experience. Keep up the good work William! And Airbnb, if you're looking for a gold standard by which to measure other host's, look no further, William is your guy! Thanks again William, my only regret is that I was not able to thank you personally with a handshake.