Tori was extremely helpful and accommodating. We arrived very late at night but had no trouble getting in and getting settled. She and her family were away camping for part of our stay, but she made sure to let us know and answered any questions we had before she left. Her house is SO cute and cozy. The little yard was perfect for letting my small dog out for some exercise. My roommate and I also agreed that the Urban Farmhouse has hands down THE most comfortable bed!