My roommate and I are in the process of moving so we needed a place to stay until our lease starts. First off, parking was a disaster. It was so hard to find parking and we had to park blocks away and carry our things to the Airbnb. We knew it was street parking before booking so that wasn’t a huge deal. The code on the master lock was NOT a secure code at ALL, that was a security issue. Then the exterior door had a faulty installed door knob that was about to fall off, this was a huge security and safety issue as well. After bringing all of our stuff in I try using the upstairs bathroom and the toilet won’t flush. I text the Airbnb host and kindly ask him if he could send someone out to fix the door handle and toilet. He says that he will send someone out the following day and that if we weren’t going to be on the property the entire day we could leave the keys in the masterlock (mind you the code was not secure at all, anyone could’ve guessed it). There was also only one key to the Airbnb so my roommate and I had to basically be together at all times because we didn’t feel comfortable leaving the key in the master lock with the horrible code. Since we are in the process of moving we basically had our entire lives in that Airbnb so we did not feel comfortable allowing a stranger into the Airbnb. We ask him if he could give us a time frame of when the maintenance man will arrive so we can rearrange our plans. He says he’ll get back to me in the morning and never does, I have to text him myself at 9:30 to ask. He doesn’t answer my text so I message him on Airbnb. He tells me the maintenance man will be there in 45min but he came over an hour later. The maintenance man fixes the doorknob but not the toilet, we paid for a 2 bedroom 2 BATHROOM and we ended up wasting half of our day waiting for this maintenance man that didn’t even fix all the problems. I ask the host if he could send someone again to fix the toilet and all I get was “Got it. We will report this.” Okay are you going to send someone? The property should’ve been inspected prior to check in to make sure everything was working properly. Completely unacceptable. Then our final straw was when I was taking a shower and using the towels provided I found at least 10 black curly hairs in my towel, I am Asian and have blonde hair and my roommate is white with brown hair. I paid a $125 cleaning fee and I expected my Airbnb to be CLEAN. If the towels weren’t washed properly how do I know the rest of the property was properly cleaned? We are in the middle of a pandemic and I would expect the property to be extra clean for health and safety reasons. He tells me that this is a “minor issue”, this is not a minor issue! My roommate and I ended up packing all of our stuff up at midnight and moved to a hotel last minute, we had school the next day so this was a MAJOR inconvenience for us. He still made us pay over $300 for one night which was completely ridiculous. I would never stay at one of his properties ever again.