They we're amazing and so friendly. My plane was delayed with several hours and I didn't arrive in San Diego until the middle of the night. Still they greeted me and helped me. Everything is very clear and easy to understand since they've placed notes to explain certain things. It was very clean and neat. I loved this place and would gladly have stayed longer but only booked one night. This is worth much more than what you're actually paying for and they are offering so much outside the normal airbnb-stay. They have bottled water ready and a guide-book and magazines about san diego. They seemed to always be ready to answer questions. They were great!