I am very surprised at the many 5-star reviews this listing has as my experience was anything but 5-star.

I first felt that something was off when I was sent a rental agreement and house rules AFTER I had already booked this place.

In the e-mail, it was explained to me that these documents were required because of bad experiences with previous renters. I have no problems signing rental agreements but this left a bad taste in my mouth. The agreement required that not only did I have to check over the house and let the host know about any problems the previous renters left, I also needed to supply them with the phone numbers and drivers' licenses of everyone in my party.

The house rules included such requests as not flushing toilet paper down the toilet!

If I could have, I would have canceled this booking but it was too late to do so. (AirBnB told me later that it would not have been too late in this type of situation).

The house itself was extremely clean which I appreciated but it was not comfortable. The family room had floor to ceiling windows that were missing drapes so cold air was constantly blowing into the house; the beds were extremely uncomfortable; there were just enough towels and no extra bedding anywhere in the house.

And numerous air fresheners in the house gave us headaches -- we had to unplug them all.

The last straw, however, was that we got locked out of the house by the locking system on Christmas night and the host immediately blamed us for using the wrong code. This was definitely NOT the case.

When her "property manager" showed up, it was her niece who had no key to the property. After 40 minutes of waiting, during which time my elderly parents fell asleep in our car as it was quite cold, the only viable solution the niece had was to break a window in the dining room.

So we spent the second night in a house with a broken window and shards of glass on the floor and more cold air blowing in to an already draughty house.

When we requested a full refund for this incredibly inconvenient and unpleasant night, the host only wanted to give us a minimal amount because we ended up having to stay the second night in her house (my parents were too tired to go to a hotel).

AirBnB graciously arranged for us to get the entire night refunded and for that I'm thankful.

I feel this situation could have been avoided if the host had used a professional keyless lock and/or had a back-up key or an alternative entryway. When her lack of preparation became an issue, she blamed us, making a bad situation worse.

I have stayed at numerous AirBnB's in the US and overseas for the past three years. This was the worst experience I've had.