We drove almost 3 hours after working a long day to find out this property was double booked. The host had NO IDEA the property was double booked & insisted we were the only ones confirmed for the rental. Because the host did not believe us, he asked us to TAKE PICTURES of the people in the apartment.. rather than show up himself or send someone to the property to straighten out the mess! We, along with the people in the apartment, were completely exasperated because we had to figure out WITHOUT THE HELP OF THE HOST that this property was double booked! We begged the host to call our cell phone so he could help us figure out what happened, but he ignored the request. He finally responded with an email saying there was a scheduling glitch and told us to contact ABB! We were literally stranded after midnight hours away from home when we received this message! If this experience wasn’t awful enough, we had to spend hours calling ABB, calling the host, emailing the host and ABB because the host did NOT cancel the reservation to start the process of our full refund! The host needed to cancel the reservation so we wouldn’t be charged a penalty fee. BUT, they only responded with a cold apology & told us again to contact ABB. We contacted ABB to be told they needed to contact the host because the reservation was not canceled, and we still have NOT received our refund! We have used ABB several times and have never had such a terrible experience. We understand scheduling glitches happen but what made this experience so much worse is this host did absolutely nothing to help the first night we arrived, and did NOT start the process of the refund until we informed them they needed to cancel! Again, I have no idea why this wasn’t done the first night we arrived? We sent approximately 30 email messages before finally getting the response needed to start the refund process. This is the first time I have ever written a bad review & I only took the time because this was such a horrible experience.