We booked their air bnb and tried to check in and the host did not respond for ~45 min (my boyfriend was waiting outside the Airbnb for an hour)- it turns out they had a guest ALREADY THERE. Said it was a management issue?? They are slow to respond to messages and their phone number goes straight to a full mailbox. Terrible experience- I had to waste time contacting Airbnb twice to get my money back.