Communication with Rick was easy. He responded quickly throughout the entire process. We rented on a holiday and he was very accommodating to our check-in time. We felt very safe there, never a problem parking on street. Our visit began with outside temperature nearly 90 degrees; the sky-lights opened to let some air in, which was nice. Then it turned colder and actually rained! We never felt the need to turn on the A/C or Heat. We didn't use the microwave, but did use the mini fridge (thanks for the water bottles) and coffee pot (bring 'basket" type of filter). The place was very clean, and bed comfortable. Lots of room behind bed headboard to store suitcases out of the way. Shower was very clean but smaller in size (hard to shave legs); the water temperature and strong water pressure awesome! We loved being close to Balboa Park, my husband went on a couple runs through it and we enjoyed a free outside organ concert on Sunday afternoon. Also, Rick had a notebook with local information and restaurant recommendations. We took his advice on a few places and were not disappointed. It suited our needs perfectly.