Lance took great care of us! We stayed with our 10 month old baby and there wasn’t any hot water when we arrived. Lance replied to my message almost instantly and had someone over to fix it in less than 30 mins. The place is great (as pictured) and good location. I found some dust bunnies but I’m not sure if other people would even notice because I have a baby trying to touch every inch. There also isn’t an iron so I bought one from Target. The only other thing is that the dogs in the surrounding houses bark all day and night. Again, I have a baby so not sure if this would matter to others.