Host is very responsive. Unit is very clean. Since its at the center of Gaslamp quarter it is a bit noisy but we were ok with it. We slept fine with the noise level. It can use some blackout curtains there is a lot of light coming of the outside. The shower head is a bit outdated and needs a new one. Thermostat is set on 70 and doesn't go lower. We like it cold so that was a bit annoying that we couldn't move it. Overall great place to stay very clean looks like the pictures.