Apparently you need to confirm that you are coming.. my husband and I never cancelled and were on our way there when she said check in will be late because I didn’t know if you were coming.. my response was well I never cancelled and she said that she had been having issues with booking and the website. I still don’t see the excuse not to have the room cleaned especially if I didn’t cancel. You need to confirm before you go if you want a timely check in.