I have never been the type of person to write negative reviews on AirBnB. I like to give people the benefit of the doubt but my stay here was pretty frustrating. There were multiple times were I needed to get a hold of the host and they never answered the phone or responded to my text messages. The phone always went straight to voicemail. For example, the entrance gate that required a code to the apartments malfunctioned and I was locked out for about an hour. I tried to contact them multiple times via phone but never got an answer. I messaged through the app and Tim eventually responded on the app saying he would send someone out to help, but no one ever showed up...... I messaged him again to check in “on the person coming to help” and he never responded or even apologized. There was another couple who was renting an airBnB in the apartment next nine who were also stuck outside with me. None of us could get in touch with the hosts. Thankfully, one of us ended up slipping their arm through the gate to open it from the other side and we were all able to enter. However, if we hadn’t done that, we probably would have been stuck outside for hours! the hosts NEVER responded to me or checked in about this. I thought that was extremely inconsiderate. I would highly recommend taking your money somewhere else and renting a place that might have more responsive and considerate hosts. The apartment was clean and well put together. However, the lack of communication and help I received when I really needed it really made this stay not worth it. I have stayed at many airBnB sites and unfortunately, this was by far the most frustrating one I have been to.