Absolutely horrible customer service. This property had no heat or hot water when we arrived and the company did nothing for us for three days. For those three days, we were given vague explanations and the runaround from Vacasa with no answers or resolution. It took us begging and badgering various employees to get my family moved to another property. This experience left my family with the worst taste in our mouths about Airbnb. Avoid this property and company at all costs as they do not care about their clients whatsoever.