The following is an excerpt from my airbnb complaint I lodged as I am still trying to get my taxes and service fee returned. Everything I wrote was backed up with photo evidence that unfortunately I am unable to attach here. This also includes a photo of the conversation where I specifically ask Jon if he will have the hot tub cleaned and ready for my stay and his response was yes...
Based on the photos I was looking forward to sitting on the deck in the hot tub enjoying the View of the bay which part and Parcel “the entire stay” that I was paying to have. As you notice the info for house clearly states Jon Teresa or Terry would meet at the house for a “tour” which never happened and I am sure it was out of shame for the way the place looked outside
The photos show a construction sight upon entering the gate with 3 ft gaping holes in the ground barely covered by construction cones (non of which are in the ad) after that you step onto a wooden deck that is so weathered and aged and has boards popping up with nails sticking out and patches of torn up and splintered wood throughout the entire span.
One then comes to a large storage cabinet with the doors broken and tattered with toxic pool chemicals exposed and open to the elements (thankfully no kids with me in this trip) with an old discarded dryer inside.
On the railing of the deck was a cigarette but put out and left in full view. Along the edge of the deck were several discarded beer bottles.
The worst of it was the condition of the hot tub that was the main reason for my stay (as one can see from the pics of the deck there is not one chair with a seat back on the deck where a 60 year old man might otherwise sit for an extended time to enjoy “the view” from) There was clearly a weeks worth of dirt and grit at the bottom of tub That would’ve required a serious professional cleaning in order to remedy so it’s obvious that I was just talked into this day knowing full well this was not going to be cleaned and taken care of. When confronted with this I was told that someone would be sent the next day (one full day into my two day stay)
One picture clearly shows my conversation asking if the hot tub would be cleaned for my stay and his response that “yes” it would be.
As you can see the cover of the tub was tattered and worn with a hole in it (bees were flying in and out of. It) The cover had a large slab of metal framing still attached from a long since defunct cover lifter attaching it to the hot tub...no longer making it easy to remove but now a hazard with the sharp metal edge flailing as one struggles to remove it.
If one could even get the dirty torn cover up and off safely the worst remained to be seen inside with the greening filthy water and at least a weeks worth of sand and grit on the floor and seats of the tub.
On the back of the deck where the cigarette lay there is a 4x4 post inserted to prop up the railing barely held in place on the edge of a 10 foot drop below.
On the back of that railing was an electrical light switch with its cover plate missing and wires exposed clearly a violation of safety codes of which I will be informing the local code enforcement office and certainly make them aware that Airbnb is sanctioning and collecting occupancy taxes and service fees for this dangerous and hazardous site.
I am also sure the county commissioner will have something to say about your charging occupancy fees for a stay that never took place.
It should be noted that when push came to shove Jon did offer to refund his part of my booking fees however I’m still unsure that I will be getting that as supposedly it takes up to 14 days....in the meantime I’m not getting any responses from Airbnb who I have found to be shameless themselves in how they handle these issues and try to hold onto every penny they receive.
Also the inside of the house was adequate at best with a very funky layout and couches with old stains on them.