They had no problem collecting my money on a stay they later denied after acting my inquiry. I sent a message before booking that I had two ESA boxers and wanted to confirm that was ok with them. My offer was then accepted, then the host tells me my service animals are too large for her preference and informs me I cannot stay with them the same day of check-in. I asked her to cancel the reservation and she refused. They are now paid for a stay I never used and I’m left sitting on hold with air bnb for hours a week later still trying to get my money back.
Save yourself the headache and rent with someone else.