Low rating for the following reasons:
1) the lock broke, they said they would fix it, and never did. We had to take our valuables everywhere and change our trip itinerary to accommodate
2) when attempting to call the after hours emergency line about the lock, the answering machine didn't work
3) the sliding screen door is very broken
4) none of the light switches seemed to work
5) the hot tub is actually closed despite other vacation rental homes having open hot tubs, the post and pre-check in communication led us to believe the hot tub was open
6) the check out procedures said to use the provided dishwasher pods, there were none
7) the place kind of stinks
8) the post on Airbnb led us to believe that there were 2 queen beds in one room, which was not the case
9) they basically sent me spam emails before check in that I'm guessing they get kick backs on
All of the above is unacceptable.