Full disclosure: I did not actually stay at Edward’s place!!!
We had trouble with the lock during check in, arrived late at night around 10pm and spent 30 min trying to open the door. Not quite sure what was wrong. I contacted Edward and he was quick to respond. Unfortunately he was not in town and his cleaner did not pick up so we had to find alternative accommodation. However the next morning Edward texted that his cleaning lady went over and was able to get the lock to open eventually and could meet us to help us get in. I had friends who made room for us at their house and we were all settled so I cancelled our reservation with Edward. Despite me canceling, Edward was very very helpful and accommodating in working with me to get a full refund. I appreciated it so much. Wonderful customer service from a host. I hope to be able to come back to San Diego and stay at his property properly!