Tom and Ken were great hosts - we stayed with a group of friends from college to celebrate NYE. Our group was welcomed with a basket of snacks and champagne. The space was exactly as pictured online, was very clean and tidy. We the loved the views of downtown, the airport, and the bay. Tom and Ken kept in touch and I felt they (or their agent) were available to answer all my questions. This place was in a quiet neighborhood located about 10 minutes from downtown and that was perfect for us. The kitchen was a little sparse in terms of basic cooking items (spices, oils) and non-serrated knives, but we only cooked breakfast. Overall, we have a great stay - would highly recommend.