Did not end up staying. Customer service was spotty - needed assistance with verifying ID. provided various forms to verify identification that was linked to my credit card. Initial customer service agent was very helpful and willing to cancel reservation on Sonder’s end to assist with rebooking the reservation under my Wife’s name so that she could verify ID to a credit card however when we actually went to carry out the re-booking we were transferred to another Sonder agent who was not helpful and obstructive to re-booking the reservation. This second agent refused to be lenient or accept any secondary suggestion to help salvage the reservation. I offered multiple alternatives to verify my ID then asked to rebook the reservation under my Wife’s name however the Sonder Agent repeatedly refused to be helpful and accept my reasonable alternatives. in the end I was forced to cancel the reservation and incur a steep cancellation fee.
The stay probably would have been excellent however the customer service from Sonders has made me completely distrust this institution.