This was the first time we’ve used air B and B for a trip. We arrived 15 minutes early for our 4 pm check in, host was in the process of cleaning our backyard area when we arrived. He reminded us that check in was at 4 pm, he finished cleaning the backyard and allowed us to hang out back there until 4 pm which was about 10 minutes. Everything inside the house was very clean and it had a playpen which was perfect because we traveled with a toddler. It was great. We even sent a message asking to extend our stay but had no response from the host. The morning of check out we went to load our dirty towels into the washer and found a dead mouse inside the washer. The washer was also dirty with old soap. Needless to say, we did not wash the towels. I sent a message asking if we could use another washer, again no response from the host.