Evan is great at communicating really quickly through the app. The weekend we stayed was one of the most hot and humid weekends in San Diego so definitely nice to have the air conditioning. My only issue with the upstairs a/c is that it is a ductless unit and isn't central so the bedrooms didn't get as cold as the common area. The ceiling fans did help though. Beds were comfy. As others reviewed, the location was great to walk to restaurants, shops which is what my husband was really wanting. Gave 4 stars just because the carpet and one of the chairs could use cleaning but other than that, everything was fine.