Dawn was extremely easy to reach. We only had a few simple questions before we got there and while we were there and she was always super fast at answering, even when it was late at night and I didn't really expect an answer. Her apartment was great. We are a family of five with three young kids and it was perfect. Location was amazing. Could not have asked for better. My kids are 3, 5 and almost 7 and they loved it! Would definitely recommend a friend to stay.