I am so sorry to say that we did not have a good experience. I have been using Airbnb since 2009, and I have never written a bad review until now. I was even more disappointed due to the Superhost status--definitely expected more. The bathroom door literally fell off the hinges and almost caused injury and definitely did not provide privacy. Ryan was supposed to repair it the day I reported it, but that did not happen. Because of that, we checked out early the following morning and are in the process of requesting a refund. Additionally the place was so cold that I had to provide my own space heater. They also did not provide enough wash cloths, so if that's how you prefer to bathe, be sure to bring your own if you stay here. Having said all this, I do believe in redemption. Just because we had a terrible experience does not mean that you will. By posting this and making it public, I hope it inspires Ryan to make the needed improvements and do better next time.