This was not the place we originally booked. We booked another one but when we arrived it was overflowing with sewer water in the master bedroom. Carpets were wet and it smelled disgusting. They had to move us to this new building. It was a long day and inconvenient. They did offer early check-in for extra fee because I told them I was arriving earlier but I didn’t want to pay more. If they didn’t have anyone staying there, allowing me to check-in earlier without trying to get more money, we would have discovered the issue earlier and been in another room much earlier. They didn’t have anyone staying there before us so no reason why we couldn’t check in earlier. They were very responsive in dealing with the issue and quickly got us another place. I did appreciate that.