The Good:
The beds are amazingly comfortable. Only caveat here is they creaked like crazy if you moved at all.
They provided the basics — coffee in the kitchen (Folgers), shampoo and body wash in the shower (nothing fancy), etc. Don’t expect anything above and beyond, but since we ate out for almost every meal and really just spent the late evenings here, it was more than sufficient.
Water pressure in the shower was great. Definitely don’t shower back to back or it’ll be lukewarm for the second round, but that’s pretty standard.
The Neutral:
Parking. There was usually street parking during the week, but during the weekend it’s about a block away under a bridge that smelled like urine. Also, if you have any fear of walking past sleeping (or awake) people under a bridge, you may have issues.
The airport is really close. Convenient, but also a bit annoying. During the down time we had in the evenings, the airplanes were loud enough to interrupt TV watching. At night though the beds were so comfy we were out.
The Bad:
Communication/ helpfulness from the team while we were there was lacking. I’m not one to reach out about little things, but there was a trash can heavily overflowing (and STINKING) directly next to the walkway/porch when we arrived. I reached out to ask when was trash pickup and if they could help. They responded quickly with a ‘let me check’, but then never followed up. I reached out again the next night and they told me it had been emptied a few days before, but they’d come remove some trash so that the lid would close. It was more than we asked for and we were happy they were willing to help. The next evening when we returned we found the trash can was still overflowing, but had been turned around. Apparently they came, saw the state of things, and just decided to face it a different direction rather than remove some of the trash like they said they would.
While I totally understand the limitations in trash pickup, I would have liked to receive a reasonable response the first time and not after reaching out again. Then for them to promise action and come out but not do what they said they would... really disappointing.
Pretty much everything is cheap. We can ignore bad paint and Ikea furniture, but there were a lot of little things. The side table in one room was broken to where the drawer just hung if you open it. In the same room, the sliding closet door completely fell out of its track when we attempted to open it normally. In the two bathrooms, 3 out of 4 towel racks were broken - to where some piece was still attached to the wall, but no part useable. If you’re not staying here that long or only have a couple of people it’s no big deal I’m sure, but there were 5 women here for 4 days, with nowhere to hang a towel. It became quite annoying.
Overall: I would stay here again because the beds slept great and the location was super convenient. Frankly if they had just communicated better and done what they said they would (again, we didn’t request the action they offered, but once offered they should have followed through) they would have received a great rating.