Overall, the view was great, but the experience could have been better...and this is why:
We were ready to check-in at 4pm, but at 3:57pm I receive a message telling us to come back at 4:30pm because their team needs more time to “sanitize, disinfect and prepare the unit for our arrival”. Great.
Considering the fact that we'd just driven 3 hours from LA to get here and had plans immediately after check-in...this was a bit of a problem. So we wait a bit and then, we make our way up to the room close to 4:30pm to find the cleaning lady hasn't even made her way to our room. She's still cleaning the room down the hall. Awesome.
At this point, we enter our rented space despite the fact, throw our stuff down, change and hurry out of there...not really paying too much mind to the condition of the place.
After dinner, we head back to the spot a few hours later and there's no cleaning person in sight, so we consider that a win.
We go inside and find the place still dirty. It wasn't disgusting to the point that we needed to pack up and leave immediately, but why are we being told you need additional time to prepare the place for our arrival when there was a lack of that.
There were still pills on the floor, cigarette butts on the balcony, dust on the appliances and window sills, spider webs/dead insects on the windows. A previous guest literally wrote “dirt” in the dust that’s been left on top of the fridge for who knows how long…
At the end of the day, things happen, but the lack of communication between the rental property company and I, was terrible. I expressed my concerns in a clear and professional manner, sent pics to help explain the situation, gave them weeks to respond and still...heard nothing. So a public review it is I guess...
Why charge a $99 cleaning fee is my question?
Hopefully, future guests experience a different situation.