WORST experience EVER.
We arrived on Friday evening and had no hot water. Brought to owner’s “Team” attention immediately, and to the owner the next morning. Saturday evening a handyman was sent-not a plumber-and could not fix. We had no hot water for our entire stay. The “Team” tried to switch us to a tiny one bedroom 20 min. away – this is a 4 bedroom rental! I remained very calm, boiling hot water to clean ourselves, or taking cold showers. Filling up a bathtub w/boiling water was not an option bc the plug was broken.
When I asked for some type of compensation for the inconvenience before we left, I was told that they were “working on a resolution”. Three days later, with no resolution, I contacted the owner directly. She said to put thru the resolution dept at AirBnb, which I did immediately. Owner did not respond to that either.
Eight days later I had to reach out to owner again. The next day (Friday) we agreed that she would put a money order in the mail & I requested Saturday delivery. She then told me that SHE “SENT” THE MONEY ORDER but it would be delivered Tuesday bc the post office could not guarantee Monday delivery so she just wanted to “set my expectations”!!! Coincidentally, one day after my review stage would be over!! REALLY, WAS I BORN YESTERDAY? I asked her to send me a photo of the money order & postage receipt, which she did not.
Saturday morning, once again, I reached out stating that she had not sent me the receipts. SHE HAD LIED – SHE NEVER SENT IT! Instead, she told me that she responded via AirBnB & called AirBnd as well & a case manager was assigned & a resolution was processing. ANOTHER LIE!!! I called AirBnd myself to escalate this situation and they had no record of anything from the owner. The AirBnB staff was wonderful & is now taking over this matter.
I am a reasonable person & a landlord as well. I understand that stuff happens that is out of our control. We made the best of the situation, calmly. I paid for a fully functional home. For the owner NOT TO OFFER some type of monetary compensation IMMEDIATELY when she knew it would not be repaired before we left, is beyond me. And what made it SO MUCH WORSE, was her lack of caring, lack of follow up (basically chasing her down over a 12 day period, which was unacceptable, nerve wracking & time consuming) and the lies that followed. This review could have been written entirely differently if the right thing had been done from the start – she has no one to blame but herself.