1. Check in was a mess
When we got to the pickup location, the lockbox was jammed - the numbers wouldn't turn at all. I contacted John and Jenny immediately, and they asked us to try harder. We did, but the last number was still stuck and nothing was moving it.
Finally, the hosts asked their cleaner to give us her keys. This was also a mess, because first we had to go to the building, but then the cleaner was at the key pickup location, so we had to go there instead.
(also maybe she couldn't find the lock, because both hosts asked us if we had broken the lock and taken it with us. Lol. If we could do that, we would've opened it to get the keys).
This was all during the heat wave in SD too, so we were all sweaty, tired and just wanted a bath.
Honestly, I'd suggest the hosts find a better way to get your keys. Maybe a lockbox at USPS or something, where random people won't mess with your lock.
2. Communication
One of the rules for this place is to not call the hosts. That works OK when you're asking about extra bedsheets, but not when you're trying to get keys and get out of the sun. There was a lot of back and forth during the key saga which could've been solved faster with a phone call.
3. I know a few people have mentioned this, but the AC in the living room doesn't cool the bedroom. There's a fan in the bedroom, but it was not equiped to deal with the heat. If you can't sleep in hot places, something to keep in mind. Thankfully my friend and I were too tired to care.
I've had some great experiences with Airbnbs in the past, so I spent a week convincing my friends to try it. Suffice to say we're staying in a hotel next time.