My family and I just stayed over Veterans weekend. I contacted Eric the owner on Tues the week before asking him about the code to the smart lock and then if we were allowed to bring our 2 small dogs. He didn’t get back to me. I then called him on Fri 3 1/2 hours prior to check in to get the info. He didn’t answer. Then I get a message through Airbnb and then a text. Said he was out of office yesterday.
The parking was horrible. You have to drop of all your stuff then maybe find parking blocks away. There is only room for 2 cars in the tight driveway. The neighbors weren’t very nice to anyone who tried to park near by.
The bathrooms had hair in the sinks and on the floor. There definitely was only enough toilet paper to last for one or 2 nights at the most. There was dirty laundry left in the washing machine from the cleaning crew before.
The check our time is strict 10 am or else you pay additional cost. We made sure to follow all the house rules and be out of the house and locked up by 10 am. We decide to enjoy the beach for awhile after we checked out and parked our car else where.
My husband remembered he left my birthday card with $200 cash in drawer at end table by the bed. He goes back to the house. The cleaning people are there. Already were upstairs and made the bed. The card and $ was no where to be found. We check all through our luggage and belongings. Searched the house high and low still no card and cash.
Called the manager from the cleaning company. My husband was nice and explained exactly what happened. She was no help at all and instead yelled at my husband saying how dare you accuse them of stealing!
After we left I called Eric and got nothing but yelling over the phone. Saying we were the ones harassing his cleaning crew. Said if we have a problem then to call the police!! No support and nothing but a complete jerk yelling at me. Definitely no way to treat any guests let alone to get any kind of decent review.
The cleaning crew obviously knew what they were doing and where to hide it. I will NEVER EVER stay at any location of the owner Eric and will tell all friends and family to stay clear away!! What a shame