This was the worst air bnb experience I’ve ever had, actually the only bad experience I have ever had with Air BnB. The home it self was beautiful, clean and accommodating. This issue was with that there was a misunderstanding with check in and Annette was incredibly unprofessional and irrational. I left and had to stay at a hotel. It was ridiculously uncomfortable. It was a DISASTER. Please be careful with check in instructions. The check in directions stated that the key code for the lock box would be in the instructions which it was not. As you continue sliding through the check in, it’s states and shows pictures to your room and states “come and go as you please”. I rang the door bell twice with no answer, although the host knew my time of arrival. So per there “come and go as you please instructions”, the screen door was open. Following the pictures presented to me I got to my room and there were a set of keys with directions. All of this lead me to believe I had checked in correctly. At 8 o’clock I get a text asking when I will arrive, when I tell Annette I had already arrived she begins to ask why I did not call her. I say it is not in her directions and that I am sorry there must have been a miss understanding. I ask how I can fix the issue and that maybe the instructions need to be more detailed. She states “Don’t tell me what I need to do I’ve been doing this for a long time and I’ve had no one disrespect me like you have. Please and a conversation I will be home in 10 minutes” When annaette and her husband arrive home I am waiting outside to apologize. As I being to say I am sorry, Annette begins to yell and point her finger stating “you are disrespectful and this is not your house, I don’t even want to talk to you. I can’t even look at you” I now being to tell her husband what went wrong and he states that the door should have never been left open and it was left open by another guest by mistake. I apologize again because clearly this was a misunderstanding but they continue to tell me I can leave if I believe they are being unprofessional. At this point Annette is yelling at me through the screen door. First I would like to apologize AGAIN for the misunderstanding with check in. But I do not believe the way they handled that situation was rational at all. We could have had a conversation and settled things like adults. Instead I had two adults standing in front of me, pointing fingers and having a temper tantrum. I have never been in a situation like this and all I can say is that I will pray for them. Pray that in time they will learn how to resolve...