Open arrival, we had no heat in the whole of the house and it was freezing cold. The pilot was out and she could not fix it. When we asked for space heaters she said she would just bring firewood for the living room fireplace which did not include any heating to the bedrooms and bathrooms and kitchen. As I insisted she need to bring g us heaters , she finally agreed. After hours of trying to resolve this issue of not heat, she arrived with the space heaters , dropped them off and didn’t even care to check if they worked or assist with putting them in each room to ensure we had heat. Once we plugged them in ourselves, the fuse blew out ALL of the electrical in the house . So not only did we not have heat but now we had no electricity. Leaving us in the cold and dark with my elderly mother. Not being able to access the fuse box she returned after we notified her of yet another disappointing situation. She came back, turned on the fuse and left us with electrical ONLy in living room.