She charges to check in after 4 pm check-in time so we agreed to check in before so we would not miss our event (we were unaware of this hidden fee before we booked our stay). The first link Doreen sent to pay the early check-in fee was a third-party website with only two fields; one for a name and one for a credit card number. We insisted that we pay through Airbnb. When we arrived we were unable to check in early at the arranged time and had to wait outside for about 2 hours while the place was being cleaned. She took over an hour to respond and never acknowledged that we paid for early check-in, even though we paid the charge through the Airbnb app and messaged about it. I have not received a refund for the early check-in fee. I would not stay here again due to hidden check-in fees and an uncommunicative host.