I want to clarify that our score is less about the conditions of the place and more about our experience with the host. When you walk in the space is clean, tidy and smells quite nice. The shower is very nice, the shower head, in particular, enhancing your experience.
The bed in the room isn’t very comfortable, making you toss and turn quite a lot. The futon got the job done, nothing more or less than you’d expect from one.
That being said, the biggest issues in our experience, like I said, come from our host experience. In the description it says an air mattress is available for parties of 5-6. Upon booking we notified the hosts that our group consisted of a married couple, a single male, and a single female. We didn’t explicitly ask for the air mattress but we, having had great host experiences in the past, assumed asking for the air mattress we already knew existed wouldn’t be a problem but we were wrong.
As soon as we checked in we messaged the host asking for the air mattress, clarifying that the two single people had just met so sharing a bed would not work. Alejandro replied saying the air mattress is only for 5+ and that, even if that wasn’t the case, they were nowhere near to accommodate. I explained the situation again letting him know I was frustrated because someone should be available and because I saw no reason we couldn’t use the air mattress that they already own and have available for the suite. Summing up his response he basically just told us there was a Walmart down the street if we wanted to purchase an air mattress because theirs would not be available for us.
This response is just not acceptable. The listing says “The host is on site and available to ensure you have a great stay.” Not only were they not available, they were unyielding on a very simple request that made our group, who flew across the country to visit SD. Even if we hadn’t, telling us to buy an air mattress is absurd. My recommendation to the host is be more available and be more considerate of your guests. There is absolutely no reason to not provide this air mattress.
Also, once you receive check-in instructions you find out the thermostat is set to 75 in the heat and 65 in the cold so keep that in mind if staying here. We like a colder place to sleep and it was hot so in the colder months it would not be an issue for us but they are unyielding on this as well it is stated clearly that it is set and won’t be changed.
Lastly, check-in is at 5pm which is the latest check-in for any AirBnB we have stayed in.