Vacasa was unresponsive and dishonest, costing me over $1,000 plus multiple hours of my time and enduring a stay without a basic amenity.
First, I had to contact Vacasa for check in instructions. Upon arriving, the place was dirty and dusty. The heater made a loud sound every time it came on which kept me up all night in addition to the sounds from the bar next door and being in the flight path. Two days into the trip the hot water heater went out. After a day of hot water, waiting for repairs, they told me that they did not know how long it would take to fix and they could relocate me. They never reached out to relocate me and I spent hours on the phone trying to be relocated. Agents told me they were unable to get a hold of local management. The next day after waiting hours on the phone, Vacasa agreed to reimburse me for 2 nights stay and not charge me for the of the stay if I relocated myself. I booked another place and moved, but Vacasa did not refund me the amount promised.