Abbie made this stay a five-star booking! She returned my texts within an hour every time I reached out to her. Good communication is what you will get with 8 West. That was so important to me traveling with kids from very far away. Here are some other things that make this five-star - ease of getting into the house upon arrival, location, the roominess of the house, two nice bathrooms, and all of the amenities! Here is a list of the things provided: sharp knives, lots of quality pots and pans, cutting boards, measuring cups, sheet pans, lots of spices (good ones!) and oils and condiments, paper towels, garbage bags under the sink, feminine pads in bathroom, laundry soap, shampoo in bathrooms, and the list goes on and on! Amazing! That was one of my favorite things is that I didn't have to keep running to Walmart to grab this or that. It was provided. I can only think of one or two things in the kitchen that I needed that wasn't there - Ziplocks and parchment paper, but minor things. Now onto the less-than-five-star elements: as others have stated, they can use a new cleaning crew as things were clean but not "clean clean." There were smudge marks on door frames, and the outside of the microwave was greasy, little things here and there. The sheets were clean and so were the bathrooms which were what mattered to me. IF you are an uber clean person, you will be frustrated. If you are average clean, you will notice it but it will not ruin your stay. And the only thing that was a three-star was the couch. They totally need a high-backed couch for watching tv and one with recliners. Other good things: no bad smells, nice area with local parks nearby, spacious, good sunlight, and our favorite - the community refrigerator! It was fun to use some of that stuff and fun to leave some things, too. We enjoyed our stay here. You will too!