We arrived and the place hasn't been cleaned. This made our night much less comfortable as we just got there and was ready to get settled in. The cleaner came in 40 mins and did a thorough clean (appreciated) and took about 2 hrs to finish. So the total time was about 3 hrs (additional 20 mins to coordinate) after check in were we able to get comfortable, which was about 9 pm by then. Tasha did offer to put us up in a hotel or her home while the cleaners cleaned up the place, but we just thought it would be easier to stay put with a dog and toddler. In the end, I just asked for some kind of refund. Tasha refunded the cleaning fee, which was nice, but I was expecting more than that. But we were only there for a couple of night so didn't want to spend more time sorting this out.