I didn't get to personally experience the stay at Melissa's home but my in-laws had the absolute pleasure of staying at her home. My husband and I reserved Melissa's home based off location (close to our home) and the other reviews... safe to say that my in-laws thoroughly enjoyed their stay. They had issues with working the heater their first night and noted that Melissa was very quick to respond and was very patient in walking them through how to operate the thermostat. The house is very cute and cozy in a nice neighborhood that's centrally located to everywhere you need to go get to in San Diego. We would definitely recommend Melissa's home for a family's stay.