Ironically, I had very similar bad experiences as the previous reviewer had, but the review was not posted before we arrived. Initial contact with Tricia was good when I was inquiring about availability, but soon dropped off after I confirmed. This was my first time using airbnb and had q's so left voice msgs and email messages which were never returned. I finally called her again and she said her partner didn't give her the message. Arrived an hour after the check in time to an unlocked and unclean apartment. Called Tricia and she said something about a late check out and that the maid service was supposed to be there. She cleaned the apt herself ($ 61 cleaning fee??) and we were delayed for another hour. When I asked Tricia what recourse I had for the inconvenience, she gave us a bottle of wine. The apt looked like it needed a good scrub down (++ mould in the bathroom, layers of dirt on the ceiling fans so didn't use them), but the place was adequately clean since we weren't going to be spending lots of time there. Most nights we could hear music to midnight from her apt below, then on the 5th night we woke up to loud music, yelling and partying at 2:30 AM!! Tried to call and text Tricia (no reply) then finally had to stomp on the floor. Music stopped.Left several msgs for Tricia to contact us as we did not want to stay any more nights. Called airbnb too. Finally tracked Tricia down (she apparently didn't have her phone and didn't see the messages). Told her we wanted half the previous night's fee refunded and 100% of the next 2 nights because were leaving. Tricia apologized for the incident and agreed to the amount.She sent me a booking change to reflect the refund, which was not the agreed upon amount. Had to get airbnb to intervene and finally got a refund (fantastic customer service by the way) Wasted a good half day of my vacation having to deal with this and then find hotel accomodations for the rest of our stay.