We booked a 1 bedroom with Jesse, and the day of our stay, they informed us that the 1 bedroom was booked with another guest and we would have to either stay in a studio or cancel our reservation. Of course it was too late at this point to find another place, so we had to take the offer.
We were offered *no* compensation for this unexpected downgrade until we explicitly asked for one.
All in all, the place was fine. Clean enough, good location. But we felt we were treated with an unacceptable lack of respect.