This was a very last minute booking (on the morning of the 2 nights stay), but Josh was very quick in terms of responding. He got the place cleaned up in a few hours and was able to greet us when we arrived. The house and neighborhood were very accurately described in the listing and other reviews, which is good because there was no surprises. We found out the microwave wasn't working when we tried to use it the following morning; Josh was kind enough to let us borrow the microwave next door (other listing he has) and had it fix quickly. Overall a good two nights stay!