Communication from the co-host, Nick, were always quick and courteous both when we rented and as we were getting ready to drive over. No issues there, whatsoever.
We were disappointed with the house, however. Torn and bent screens on the front and back bedroom windows, patio furniture that has seen better days and needs to be replaced, an outside deck that had broken glass under the table and signs that it likely hasn't been power washed in several weeks/months, furniture that was a bit tired and dated, the shower in the bedroom that has the 2 queen beds was virtually impossible to turn down the water temperature to avoid being scalded, a rooftop deck that was hard to get to (narrow spiral staircase) and once there it had furniture that couldn't accommodate the 6 people we had, badly chipped coffee cups that we put into the recycle bin...I could go on.
Our friends and my wife and I loved being in San Diego, had some outstanding restaurant experiences, but as for the house, we simply had to grin a bare it. The pictures on the site must have been taken a number of years ago. For those of us with $$ and expecting something more like the pictures, it was disappointing.