The location of this rental property is fantastic - we walked to breakfast, lunch and dinner. It's only a couple of blocks to Little Italy. It was also a great location for the members of our group who were running the San Diego Rock n Roll marathon because you could walk back to and from the start and finish. So we loved the location. And the mattresses were really comfortable. Property was clean. But I couldn't give this stay 5 stars - there were too many other issues. Poor communication. Lack of/strange bedding (there was only one top sheet used out of four beds - the rest used empty, light duvet covers). Inaccuracies in listing description. I had read such glowing reviews about Carlos and Javier's rental property and communications that I was really excited about our family's stay there. Unfortunately, our stay wasn't a 5 star one. Communication with Carlos and Javier was not good - they didn't respond to an email I sent them with 2 questions so I had to write to them again a week later, the day before we were scheduled to arrive. They had seen my email, Javier just said sorry about the delay. That wasn't a delay - that was a non-response. Meaning I had to work harder to get arrangements made. When we checked in, Javier had forgotten to replace the key in the lock box and so there was no way for us to get in. When I contacted them via their stated preferred method of communication - email - Javier wrote about 15 minutes later to say that the cleaning crew must be there so we needed to knock on the door (this was at 5:15 pm - 1.25 hours past check in time). There was no cleaning crew there. I reached Carlos by phone and he said he'd be there in 5 minutes with a key. We were in the process of unloading everything from our car so we just continued. Including our 3 month old granddaughter. 25 minutes later, Carlos's sister brought the key. The baby needed to be changed and was crying because the planes coming in for a landing 150 feet above our heads were so loud. We had already gotten out her noise cancelling headphones and were discussing loading everything back up and going someplace else when she finally arrived. More accurate information about arrival would have been helpful. The hairdryer didn't work. Carlos wrote "no reason why that one should be broken but it happens". No apology for any inconvenience to those of us who had planned on using it. Said a replacement would be there in two hours. 4 hours later, they wrote it would be an hour or so. Also asked for a blanket but they didn't respond about that until later in the day and I didn't push. Too many issues to want to have to spend my whole time in San Diego trying to get things right. Just lots of...