I was met at the front door immediately upon my arrival and given a tour of the house with very clear instructions on the use of the common areas. My room was not quite ready for me and I was asked to remain downstairs where I chatted with Michael and a couple of other guests for about 10 minutes. I was then shown to the room. It was well put together and all instructions were clear. The entire experience was easy and straightforward. Everyone I met was friendly and very accommodating. I would definitely recommend this place.