Drew, Neal, and Aimee respond quickly to emails and text messages. The home is well set up for guests to stay, and the decor is fun, and the house was immaculate. As others have mentioned, it is off a busy road and parking can be difficult, but this is communicated upfront. The only other problem we had was twice we lost power~ once plugging the space heater in to the front room outlet and once when using the microwave, but hosts were able to reset the circuit breaker in a timely fashion.