Nancy was great at answering questions and providing instructions. Both the premise and room were clean and organized upon arrival. There were a few missing items from the room upon our arrival (washcloth, hand soap etc) but Nancy was very responsive and got those items replaced very quickly. Like mentioned in previous reviews, this is more like a hostel. There is an in-unit sink and mirror with water. Full bathrooms with shower stall and toilet are down the hall. There seemed not many people staying in the same weekend and we were lucky that we were the only unit using the bathroom during our stay. Looks like there’s daily maintenance with the bathroom cleaning and was always dry and clean everyday. Location wise, it’s walkable distance (less than a mile) to Balboa park, the harbor, restaurants etc. Like every city, I wouldn’t recommend walking alone on the street at night. We had busy touring itinerary everyday and everything this place had met our needs to get cleaned and rest.