This was my first experience with Airbnb and I'm very pleased!
The house is in the perfect spot on a quiet residential street, less that 10 minutes from the Zoo. The interior is spacious and has a great layout. It's also well-furnished and I couldn't have done without the morning cup of freshly-ground coffee.
What really set it apart, however, was how our host Ian helped me and my family through a unique situation. When we arrived, the power had just gone out for the whole neighborhood. Even though the problem was out of his control, he offered us a full refund if we chose to cancel. We decided to make the most of it and went back out on the town in hopes the electricity would come back on in the meantime. At 9:00 p.m. there was still no power and we were faced with cutting our trip short and making the 100-mile drive home. That's exactly when Ian called to let us know we were back in business! We fired up the AC and were able to settle in at a decent time. What could've been a disaster was averted and Ian was so kind as to offer a partial refund for the time were were unable to use the house due to the blackout.
I would definitely recommend this place!