Our family planned on occupying the middle/main floor and the studio unit below. Upon check in, we noticed a musty, sewer smell in the basement apartment. No one wanted to stay in that unit with the smell so we immediately contacted Veena. Thankfully, she was quick to communicate with us, and we were refunded some of the cost of our stay, but we had to find another location for 2 people in our party to stay, paying significantly more. Veena acknowledged the smell and said most other people don’t complain about it, which tells me whatever the issue is has been ignored. The main floor was fine, and worked well for the remaining group, but it’s really unfortunate that there was no warning about this and we had to split up last minute, spending more than was ever expected. Also, the internet was quite slow and unreliable, going out completely one night, but was an easy fix once Veena reset it.