I would give this rental negative stars if I could.
We arrived at this rental to find it filthy and in disrepair. I am mystified by the reviews stating it was clean. It was nothing like the bright and cheery pictures that must have been taken many years ago.
Some examples of the filth (there were more and we have pictures): the beige couch was dirty and stained; the walls were banged up and filthy; the air vent in the kitchen was filled with gunk and filth; the furniture was not dusted; the microwave and glasses sticky and dirty, the “made” bed was rumpled and looked “slept in”. If this is what the host allowed us to see, one can only imagine the uncleanliness that is not so obvious (i.e. bedding, the bathroom, the hot-tub, etc.).
Within 10 minutes of arrival, we realized we didn’t want our belongings to even come into contact with anything in this place so we immediately informed AirBNB customer service and the host that we were leaving and cancelling the rental and we left.
It would have been impossible for the host to attempt to fix all these issues after we arrived and within a few hours so we could go to sleep. The host would have had to replace the filthy stained couch (so nasty I would be embarrassed to donate it to Goodwill), repair and paint walls and floors, and then finish up by cleaning the rest of the dirt in the place. We had arrived around 6 PM at the end of a long travel day from Ohio which includes a three-hour time difference. I’m confident all these issues could not be resolved in time for us to relax that evening.
Because of this disappointment, we had to find another place to stay at the last minute that night, ending up with a hotel room for which we additionally had to pay (in addition to paying for this one). At least the new place was very clean, even though it was tiny and pet-friendly. It was an independent hotel, NOT an AirBNB location.
The new location we rented was “rental ready “when we arrived – isn’t that how it’s supposed to be or does AirBNB have a different standard of how a place is supposed to be when a renter arrives? In what world should you need to have wait for an owner to come and clean and repair an entire apartment AFTER you’ve arrived? I travel alot and have never had an issue like this and have never cancelled a rental upon arrival before. This was truly one of those AirBNB nightmares that you read about on line and so many other people tell you about.
I fully expect AirBNB and/or the host will have some random rule in order to block this review but everything I’ve stated here is true. Maybe I’ve given the host a list of things to clean up and so good luck for the next renters but it’s too late for me. Again, I just listed some of the problems - if the host could not see this super-obvious filth, I’m sure he will not see the other issues I didn’t mention. I will reiterate that I have pictures of all I noted and more.
I also see the host’s “super-host” status and am also mystified by that. I see he “cherry picks” the items for which he gets decent ratings (i.e. responsiveness, ease of checking). He does respond quickly and it’s easy to get into the rental because of keypad entry but those factors are pretty insignificant when everything else about the rental is disgusting. Perhaps AirBNB should visit rentals and/or carefully vet reviews before they allow a host to rent a place and/or designate someone a “super-host”.
I see the price of this rental has dropped (several times!) since my cancellation but I still wouldn’t stay there, even if you paid me to.