Our flight got in at noon, and although check-in wasn't until 3:00, Ricardo let us put our luggage in the room early so we didn't have to carry them around with us while we had lunch and explored until our room was ready, which was very nice! The place was great- super comfy bed and an awesome shower, and the patio is amazing, although we didn't use it a whole lot. Due to the fact that we arrived early and the cleaning person was there, we didn't get a full tour of the place or how things worked, so we had no idea where the laundry was, how to start the outside firepit, or how to control the temperature (it was crazy cold the first few nights!). I'm sure Ricardo would have been right there if we would have asked, but it wasn't a huge deal. I would definitely recommend this place!