Our first really bad Airbnb experience. My wife had a surgery scheduled in San Diego very close to this Airbnb. I could not anticipate that our insurance company would change the pre approval and deny coverage the day before her surgery. I requested that we change the dates or that the host cancel hoping that she might have some empathy in a already bad situation. Nope, declined the request and ignored my messages. Checked back after canceling and the room was rebooked for the same night. Amazing that the no refund policy allows the same place to be rebooked several times, we have used the airbnb platform for years. Will look at better options going forward.