Our hosts responded quickly to the gate keys not working when we first got there. The handle locks had been damaged. After a phone call, we went gained access through the side gate and the gate locks were fixed the next day. Our stay was between Christmas and New Year's. The SD area was hopping. We never met our hosts but Shanna was responsive via text and our one phone call. The condo itself was comfortable. It was on the cool side when we we first arrived (we made use of the space heater on the first day) but we eventually got some use out of the deck our last two days. It really brightened up the place when we could open the doors to the deck and let the light into the main living area. The main bed was very comfortable and our two adult children shared the pullout sectional which met their needs. The kitchen had everything we needed and we made use of the local Moto coffee that was provided. Good stuff. We frequented Las Cuatro Milpas and had a great, low-budget Mexican breakfast and also Cafe Virtuoso, for some very smooth house blend coffee. Both are within two blocks, are highly rated establishments on Yelp and we concur. Click on "Shanna’s recommendations" for more info. We felt safe walking around the area during the day but we were more comfortable driving (we had a rental car and there was always a spot close by) at night. There are pockets of homeless folks in between the condo and the downtown area which takes some getting used to. All in all, we had a great visit to SD and this place served as a well-placed outpost for our trips to Gas Lamp, La Jolla, Torrey Pines and Balboa park. We also recommend Mission Brewery, which is nearby, and the Ocean Beach dog beach if you want a great place to see frolicking pups.