José seemed very nice on the phone when he was helping me check in! However, I do have quite a few complaints/warnings.
1. The walls are paper thin. I could hear everything from the cars going into the garage next door, the music the cars were playing, the conversations people were having outside the apartment - including a fight where a man threatened to come back later with a gun. A neighbor also banged on the walk from me trying to watch tv at 5pm at a reasonable volume. I kept turning down the volume but the person was not pleased. As a result, I just didn’t turn on the tv the rest of the stay to not bother others. However, I could hear their music word-for-word. I also woke up one night to unknown large BOOM one night. Could’ve been a firework.
2. False advertising – the reservation listed a hot tub under amenities. This was one of my main reasons for booking this place at the price. Upon my arrival, I asked how I was access this. I was told there wasn’t a hot tub and I could use the tub in the shower… I sent the screenshot of the reservation listing this amenity. This had been present prior to booking and up until this moment. Following, the host said it must be a glitch and the “hot tub” under amenities disappeared for the first time ever. I pointed this out and asked if he had just updated. I received no response. This felt very sketchy and like a scam.
3. Unresponsive – As soon as I booked, I asked if I could check in earlier due to my early flight. I received no response. I followed up again before my reservation, still no response. He finally responded a the day of my reservation, just a couple of hours before check in, telling me I could check in early. I let him know that I was already in Old Town and asked for recommendations. He did give me one restaurant recommendation. Following when trying to check in, the instructions he emailed went to my spam folder so I was having issues trying to get in and he wasn’t responding. I finally checked my spam folder and had issues with the messy instructions. He was very kind to finally call me and help me with the instructions and offered to stay on the phone until I got in!
4. Not very clean – The place definitely lacked cleanliness. There were hairs on the shower walls, stains all over everything, rust, nastiness on the walls, leftover mysterious residue in the freezer. Also, I took a shower and noticed my feet were FILTHY just from walking around trying to get ready.
5. Lacks customer service – As a result of all this and especially the lack of cleanliness and false advertising, I requested a partial refund through Airbnb. The host denied the partial refund saying I was lying and being unreasonable. I sent him the picture of my feet from walking around and he chalked it up to “dust” from two days.. my feet were filthy from just walking around the place. He also told Airbnb the hair in the shower was mine.. It was an inch long black hair. I have long blonde hair, without going into too much detail, it’s definitely not mine. He also told me I should’ve messaged him prior to my stay and none of this would’ve been an issue. I did and he didn’t respond…
This has honestly been my worst Airbnb experience ever and I am so disappointed that I spent this much for what I got. Take my advice and get a hotel instead. I learned my lesson the hard way. Not to mention to sketchiness of how much he stresses “do not mention Airbnb to anyone”..