This sunny little spot was conveniently located and it was great to have parking for cars in front or in the driveway. Weirdly, you can’t exit the front door (locked shut) which seems like a fire-hazard but overall, the house has a good vibe…it just needed more proactive care by a management team. Avantstay charges a $200 fee for concierge service and the employees were kind but couldn’t deliver on some things requested and promised. Upon checking in, we noticed some cleanliness issues, used qtip and hairs on master ensuite floor, and hair on pillow, which makes one wonder if the bedding was clean …. but we looked passed that. We had a nice stroll to the beach and when we came back, we found an ant invasion in one of the twin beds that was weirdly pushed up against the wall (cheap metal bed frame with head board mounted on wall) Unfortunately the bed was not sleep-able. After contacting Avantstay they texted they would try to relocate us but it was too late to deal with it. We had to sleep 3 across in the bed since one of 5 beds was unusable. The next day they reached out to send cleaners and pest control in the afternoon so we left the beach to meet them. There was nowhere to relocate to and we thought we had the situation under control. The cleaner was sweet and helped get the “ant” bed reusable and the pest control guy was considerate. He left a few sticky traps but there was not much he could do otherwise while we were there.
We left for dinner feeling hopeful and walked to town. Upon return, we found the ant invasion on steroids, in drawers in people’s clothing, in retainer cases, on toothbrushes, and hairbrushes. Ack! Basically, the 3 bedroom, 2 bath house became a 2 bedroom, 1 bath house.
When you consider that we spent quite a bit of money to go on this trip, and this was our experience, it was disappointing. And the glowing automated messages from Avantstay definitely felt inappropriate and impersonal. “We hope you enjoyed your stay!” If Avantstay can get the ant invasion under control, and can put a little more time into cleaning, and works on not over promising and under delivering, it would be a great place. To be transparent, Avantstay did provide a partial refund to us which was appreciated, but it doesn’t change the facts.