Our weeklong stay was great! Michael wasn't there but Eric was very helpful. On our first day he helped us with how the streets work and how to get to little Italy, which we did the following night. It's a convenient location, especially if you have a car. If not then there's dull plenty in walking distance. We were there over thanksgiving and he invited us to thanksgiving dinner. Although we already had planned, the gesture was great. The room itself was great. The ceiling is pretty low but we're both short so it didn't matter. The bed is really comfortable and I loved the pillows. You can definitely beat the planes during the day but not enough to bother your sleep in our opinion. Overall a great experience.