I am detailing below why we vacated 807 Devon early. I asked San Diego Vacation Rentals to ensure that the owner of the unit saw this email, which I sent to them upon checking out today at 10am. I advised that if I didn't back before 6pm, I would be posting this review so that the owner is aware of the problems with this unit.
The cleanliness of the apartment was sub-standard.
• The apartment smelled of mold. It was dusty everywhere. Allergies, constant sneezing, runny noses hit us the moment we stepped into the apartment.
• See the attached picture of the dirt I picked up from wiping the water dispenser in the refrigerator. It was visibly dirty.
• See the attached photo of a roach we found in the bedroom.
• The floors appear to have not been mopped in a very long time.

The apartment is in disrepair, security compromised, and noisy.
• Please see attached the video of our attempt at using the garbage disposal, which is clogged.
• The master bedroom closet doors get stuck (that is minor, but wanted to point out that we found them this way).
• The master bedroom sink stopper stubbornly remains in a closed position -- this was the condition we found it in.
• Your key lock -- I told you on the phone and I'm reiterating it here in writing -- you can press 2785 in any order and it will open. That is not very secure.
• There were no garbage or recycle bins in the garage.
• No bedsheets for the sofa bed in the living room. We looked everywhere.
• Each night the upstairs neighbors played loud music and were very noisy. Listen to the audio recording attached.
Primary amenities -- amenities we paid for, were lacking.
• Your wireless internet was not working. We had Sunday plans centered around streaming video content that we would enjoy together as a family.
• I also explained in writing and on calls to you why internet service was critical to our stay. Several of us are from the east coast and working. We had zoom calls scheduled for Monday morning 6am PST (which is 9am EST). This is why we could not wait for the internet to be fixed until you got into the office by 9am PST Monday.
• With no alternative but to call the emergency answering service, I did so 7 times until I finally got a call back. There was no other way to reach you. The fix was easy. Rafael just gave us the password to 809. The 807 wireless was still not functioning when we left.
• Not offering customer service to clients over the weekend, when a weekend is when a client will move in, is a flawed policy. For the record, my husband DID call on Saturday when he checked in to advise about the internet.
We did a walk through with your two cleaners who came in to show the condition of the apartment we left it in, to which they responded was "excellent." We also have a walk through video documenting how we left the apartment.
I did not decline any of SDVR's opportunities to resolve the issues. What I asked was how you were going to compensate us for these massive missteps and failures in customer satisfaction. I am providing these details in good faith to the owner, so that s/he is aware of the poor customer service from their management company. I am also writing this out in full transparency and trust that there will not be undue retaliation on my husband's account. I would have liked to hear back from the owner before we wrote this review, but that did not happen. We are property owners as well and would want to be alerted of problems with our property.
(I sent the photos and videos in email to San Diego Vacation Rentals)