I was told that I could checkin at anytime on my arrival date. I arrived to the apartment at 10 am to retrieve the keys at a lockbox. The apartment keys were not in the lockbox. I tried contacting Veronica several times and it took over an hour for her to respond. At that point she told me that the previous guests had not yet left and had requested to book the space for an additional three days.
The listing also specified that parking was included in the unit, but Veronica told me that parking would not be available for the first half of my booking. When I asked for a price cut because I would have to pay out of pocket for that parking, Veronica did not offer any discount.
Veronica did offer me a different apartment to book instead of the one I requested, assuring me that it would be unoccupied and have parking. I appreciate that she at least tried to not leave me stranded on the street, but at that point I no longer felt comfortable with her assurances, and I booked elsewhere.