This was a terrible experience… Airbnb was NOT clean and NOT as depicted in photos.
Hair balls in the bed and in the shower and sink. So gross my husband and I slept on an air mattress we happened to bring. Every surface was dirty; kitchen counters and appliances covered with dirt and old food. Floor was filthy with hair covering rugs throughout. The bedding was old (needs replacing) and smelled. My toddler walked for 30min in bare feet and bottom of her feet were black from the floor.
Upon arrival with my newborn twins and toddler, we discovered how disgusting the place was and reached out to host and Airbnb immediately. Both were less than accommodating and I’m very disappointed with the lack of understanding and how they wanted to rectify the situation. No refund. They only offered to have a cleaning crew come the one day we had rented the place (staying 2 nights, 1 full day)… we would have paid for a place to have our kids hang out at and then had to have a cleaning crew come in during our short stay. The only resolution was refund of the cleaning fee.
Unfortunately, the only reason why we didn’t just leave and check into a hotel is because we were traveling with newborn twins and a toddler. If I could give 0 stars I would. Makes us never want to stay in an Airbnb again..