Very disappointed in the owners action which led us to leave our reservation and get a hotel room.
We checked in around 7PM into the unit, had trouble finding parking on the street but eventually found a spot. We get to the unit and access it with the directions that we’re clear, first thoughts were pretty impressive and clean throughout the unit. We then started turning on multiple lights and noticed many bugs in corners and moths in the ceiling. My sister used the ladder to climb into the loft area and noticed a bug right away where she was actually it by one and started to have an allergic reaction. We reached out to our host to diffuse the situation as my sister and cousin did not feel comfortable staying by reaching out to Airbnb who had the host contact us. It was disgusting that Pedro, as a “super host”, laughed in our face and said he wouldn’t be doing anything about the situation and that if we couldn’t deal with it we should leave the unit and go somewhere else. He said that he would not refund any of the money and to deal with the bugs we saw. We have pictures and videos of everything that occurred inside the unit. That’s exactly what we ended up doing at 7:45PM is leaving the unit to take our sister to urgent care, taking our unpacked luggage out into our car after we made a reservation for the week. We had to book a last minute hotel to stay for the week. Whats even more pathetic and scary was that right as we left the neighbor came out and stood outside watching us to see what we were doing, at which point we were on the phone with Airbnb and the customer service rep said not to hang up the phone and stay on the line with them. This truly was a unique space to stay but how Pedro went about handling this situation was disgusting as a super host.