We were not experienced with AirBnB. We used it once before on a trip to NYC and it was great. This time was not as good. The host did NOTHING wrong and this is a positive review. The problems were all our doing. There was no AC and it was extremely hot in San Diego during our stay. The size and amenities did not meet our expectations.

We explained all of this to the host and he was gracious enough to give us a partial refund and I was very happy with their response.