When we arrived the place was filthy; pubic hair in the bathrooms, dried water spots on the shower door, all floors dirty with crumbs, dirt or both including bathrooms, (pictures sent to prove it). Dark carpet stains, coffee stains on the kitchen counter, crumbs in the kitchen and on the carpet in the living areas. Bedsheets smelled like old man's sweaty clothing, Dirt between the sheets plus beds had bed bugs. One of the sinks was fully clogged with standing water still in it.
No mention it's on the 3rd floor with no elevator. The owner didn’t mention that in the description at all. Only until you read the reviews or after you pay, then in the house instructions you receive, it mentions the 3rd floor, stairs with no elevator. Bait and switch.
After arriving we contacted the owner Kayvon and he didn’t respond back to the call. Instead he group texted us with his maintenance guy saying now his maintenance guy will take care of things. We spoke to the maintenance guy on the phone in the morning after sleeping in a filthy place and waking up with bed bugs bites all over us and asked him to have the placed cleaned, disinfected and fix the sink during the day while we were all out or to rent us a clean place for our stay. His choice. Followed up later that afternoon and he said he had the cleaning crew there that day and he mentioned he fixed the sink. Either he is a complete liar, (most likely) or the worst cleaning service known on the planet, especially since they charged us $250 for that cleaning upfront. When we returned to the place, it was still dirty as described previously except he drained the clogged sink. Wow! What poor customer service.
After a night of no cleaning and bed bugs, we ended up renting at a nearby hotel. What a waste and hassle.
To top this off, I asked the owner for a discount prior to renting. He said he would accommodate the discount request. Then after paying the rent in full by his request (expecting a discount to be received before we checked out), plus a $250 cleaning fee and $90 Airbnb fee he said he didn't know how to do the discount with the Airbnb system. Another lie, so read on. We paid, received the entry code to the unit and arrived to discover the place was filthy as mentioned above. Only after complaining several days in a row to no avail, The owner offers a $100 back on our credit card through the Airbnb system. So I guess he does know how to give discounts and/or money back.
I reached out again to the owner be he would not come to the phone but instead only replied to my text by referring he gave us a$100 refund for our trouble. Then he just went silent from there.
You are better off renting from someone else. Worst experience ever.