Upon arrival, there were dirty dishes in the sink, dirty laundry on the floor, and a toothbrush on the sink. The bed sheets were not clean. There were no towels. The apt had not been cleaned at all from the last visitor. The hosts had apt cleaned while we were out, and offered to initiate a small refund. However, they did not follow through on the refund. It was not comfortable to arrive to a dirty accommodation. If it was a hotel, they'd simply give us a new room. In this case, the hosts needed to follow through on their offer for a refund. It is disappointing that they did not. Rethinking the whole Airbnb v hotel option.