Unfortunately, this unit was the worst place we have ever stayed. We arrived late at night on Thursday. We noticed the entrance to the unit was filthy, with broken shards of sharp plastic and cigarette butts. Inside the unit there was a significant amount of bugs. The sliding glass door to the patio did not open well nor shut making it unable to lock. The slider screen was also broken and would not stay on the track. There were no screens on the bathroom window. There were no kitchen towels. We immediately contacted the property manager for help.
When we awoke we noted a huge hole in the skylight. Easily 14” in diameter. There was nothing keeping out bugs nor offering privacy from the unit above being able to look in on us. The futon looks as if it has never been cleaned. The unit manual stated we could use the washing machine. We tried to, but there were so many used linens on the units, they were inaccessible. Once the linens were removed, we tried to start a load. The washer did not work, it only filled with water but didn’t wash or drain, and the dryer door was broken. We had to go to a laundromat. We again reported the issues.
The fan was filthy, the bathroom toilet seat was broken, and the tub faucet leaked. We again reported the issues.
No one came to even look at the hole in our ceiling for 4 days. Finally, on our last night, a sheet of plastic film was taped on our roof.
Lastly, the mirror in the hallway was broken on the bottom and our daughter cut her face walking by.
We were refused a cancellation and refund despite reporting the issues within 2 hours of our arrival. When we reported to Air BnB for help, we were denied since it had been more than 24 hours since checking in, despite providing them with all our photos, videos and communications with the property manager.
So frustrating, the unit is very unsafe and housing authorities should be involved.
On a final note, this unit is behind a security gate, but since it’s a storage for all of their other properties, the staff is constantly in and out and prop the gate open. It’s never shut when they leave and anyone can get onto the grounds. This balcony isn’t hard to climb onto, and with an unlockable door, it’s very unsettling.
We also had the main house filled with men that got into a physical altercation at 3am and woke up our children and kept us awake for 2 hours. Very disturbing!