I think that as a business, communication is key. I asked ahead of time if we were allowed to check in earlier, which you’re not…but that’s not what was upsetting. The hosts are did not care to communicate clearly and I even had to get Airbnb support to receive the check in info. I have used Airbnb before and the communication from the host is something I truly valued. This may be a one off but it was a terrible check in experience. Our group was exhausted from the trip and we received check in info until after 4 pm. We decided on this beautiful home not only for aesthetic but also location, so I will give it that…location and aesthetic is great! As soon as our group arrived, we found that the upstairs shower was clogged, so showering there felt gross. Other than that, it was a clean home and we did our best to clean up after ourselves and maintain it clean. I would not book them again, just for the bad taste we got from checking in.