The pictures of this spacious home with it’s private pool and jacuzzi’s may lure you into making that long awaited family reunion a reality. I hope your experience will be better than ours.
We spent over $10,000 for six nights and expected everything to be in order for our Christmas stay. At this price point, you expect things to be pretty awesome. At first glance, all looked great…Until it wasn’t.
*None of the bathrooms had tissues, bath soap, or conditioner.
*The living room sofa had a sticky substance on it that the cleaning crew missed.
*We ran out of dishwasher soap pods.
*Batteries for controls were dead.
*Refrigerator “change water filter” light was on
*Lightbulbs throughout the house were burned out.
*The large kitchen wasn’t well stocked. No oven mitts, cooking oil, or salt.
*The master bedroom had multiple problems. The private balcony door doesn’t open, the jacuzzi had mold in the jets and it wouldn’t stay on.
*On our first evening, as we checked the doors before bed, we realized that the two ground level sliding doors and the family room sliding door didn’t lock. We had to put an umbrella in one door to secure it and moved furniture in front of the other door.
The following day we notified Katrina of this safety issue. She told us there were wooden poles to secure the two ground level doors. We found them in a closet.
*After the door safely concern, we checked windows. Several throughout the house don’t lock.
I realize that we are all human and that things can go wrong. Respectful communication between people can usually solve most issues. However, the host has to be invested in doing their part to provide a satisfactory experience for the guest.
In this case, we were treated dismissively and not always politely.
After I asked Katrina to compensate us (one night’s stay) for all the issues, I was called a liar and an extortionist. Quite an unpleasant experience and ultimately no compromise was reached.