Traveled to San Diego for a week with wife and two small children (ages 2,3). Reservation process was very easy. Al got back to me very quickly. We had one issue with the tv remote while we were there. We left a voicemail and he got back to us the next day. The location is right on the beach which is what we were looking for. You can tell this is a vacation rental unit and not a private residence. The pictures were very accurate. Accommodations were very acceptable.