Jeremy and Alex were extremely responsive and professional. They arranged for an early arrival even though traffic prevented us from taking advantage. Upon arrival, the place was dirty and water (also dirty) all over the floor and the hot water did not work (so hot tub was out of the question). It was already 10 p.m. but requested changes anyway. The next day, at noon, the head cleaner showed up and she was lovely and immediately saw that the place was dirty. We left for a while and the place was very clean for the second night and hot water was on and we were able to use the hot tub. Jeremy was in touch the whole time. Glad the changes were made. They have had the place for 4 years and it could be very charming but in need of a lot of maintenance and updating to be comfortable. The cleanliness and hot water went a long way to improving it starting day 2.