I will say communication was great. Ram was on top of things great feedback, response and follow up.
Unfortunately this was not what we expected from a super host. This is obviously a party house and the wear in tear shows. The walls were all dirty, some holes, the cabinets & counters were also dirty, the pool was so cloudy it didn’t clear up enough to see the bottom until our last day of our five day stay and even then not clear water. We were never able to enjoy the pool. All sofas were stained and worn leaving us questioning where to sit. The beds were clean and freshly made, great to have a washer. I had to wash all the floor mats throughout the house as they looked and felt dirty. House rule was no shoes but that left are feet black from walking around.
Again Ram addressed the pool and cleanliness of the house immediately he sent the cleaning crew to the house the next day but I had already cleaned by then and sent the pool guy out as well.
Obviously he can’t control how trashed the previous guest may have left the house but cleaning crew absolutely could have done a better job. Pool though addressed was never clear enough to swim in which was one of the reasons I chose this home.
Over all just not what we expected from a super host. Great communication and response just can’t fix quality. 5 stars for communication but lacked everywhere else.