Prior to booking this property for the weekend, my best-friend and I were extremely excited to get away for the weekend since it’s been almost 6 months since we’ve seen each-other. We found this property and from the images, it looked perfect! Upon arriving, the check in process was easy since the door was unlocked and keys were on the kitchen table. BUT, when we first stepped into this property the smell was pungent like someone just took a sh*t in the bathroom with the doors open. We went to inspect the shower and the shower floor had black spots on it and a weird stain. This made us incredibly uncomfortable to shower there so we went to inspect the beds. Shockingly, every single bed had human hair on it...long and short. One piece of long hair was on the side of the comforter and the rest were by the pillows. I immediately came to the conclusion that the pillows were unwashed and the the comforters were the same. We were only in this property for approximately 5-7 mins. We walked back to our car and contacted the host via phone call which the host(Jenny) didn’t answer. So we reached out to Airbnb to express our concerns, to which we got little help from at the time. Finally Jenny responded and sent us a picture of the sheets “wrapped” and cleaned professionally for each guest but that doesn’t explain the different strains of hair on each bed? Her “property manager” came and brought new sheets and he had an attitude once I told him POLITELY “There’s really no point of changing the sheets because I don’t think we’ll be staying but thank you” and he said “Okay” and I gave him the keys. We waited in my car for him to come down to confirm with us that everything was good for us to leave because we weren’t sure. He came down after 20 minutes, didn’t say a word to us about the keys and left. I’m going back and forth with Jenny and she’s no help at all nor was she understanding about our concerns. If anyone were to pay $250 a night for a place to stay I would expect it to be 1000% clean, ESPECIALLY DURING A PANDEMIC. How can we trust that the property was cleaned properly when the comforter and pillows had human hair on it from previous guest? This makes you lose all trust. You can’t blame us for not wanting to stay here. In conclusion, Jenny was not helpful or understanding at all. WE GOT CHARGED AND A CLEANING FEE FOR A PROPERTY WE DIDN’T STAY AT MUCH LESS SPEND MORE THAN 10 MINUTES AT. Do not waste your money here, there are better properties elsewhere with better service.