It was a beautiful and clean home in a great location. The instructions were clear and concise. Check-in and check-out were seamless.
However, during our stay, I contacted Vacasa and reported that the fire alarms were randomly going off in all rooms throughout the house, despite not having cooked anything. I was told over the phone that someone would be there immediately to inspect it. By the time we checked out of the home the next day, no one had showed up and there had been no follow up. Only several hours after we had left did I receive a text from Vacasa. The text did not contain an apology for the inconvenience of the random fire alarms that intermittingly went off during the tail end of our stay, nor was there an apology for not having sent anyone out to the house to inspect the issue during our stay, as had been promised and communicated. Instead, the text unempathetically asked for details about the location of the fire alarms and questioned whether we had touched them or moved them (which we did not).
Additionally, while we did not report this during our stay, one of the bathrooms contained two sinks that were both dysfunctional. This was not necessarily an issue at the time because there were multiple bathrooms available for use throughout the house.
All in all, the house and our stay there was perfectly fine and up to our expectations. To reiterate, it is a beautiful home in a great location! But the handling of our reported issue with Vacasa and the subsequent follow up felt.....raw.