Service and house were excellent. One of the main reasons we chose the house was the Pool & Hot tub as we were coming from Canada for a last pre-winter respite. We were informed that the heater was not working well in advance and told it would be fixed right up to day 3 of our stay and it never got fixed. We had advised we would like to make other arrangements if it could not be fixed but that never happened. In the end we were told it was fixed 2 days after our departure?
Initially AvantStay offered a token refund for compensation, in the end they did provide a reasonable credit against our stay which was much appreciated. We would rather have paid full price and had the amenities that were offered. It would have been spectacular as everything else about the house was!