we arrived to a home that was a mess one bed was made the rest of them where not ready,the floor was filthy, dishes in the dishwasher not clean laundry in the washer and soaking wet,witch made the house smell, the spa was so filthy you could not even see threw the water, no one came to clean the spa ( my son and I cleaned out the spa to enjoy and still couldn't due to the spa takes to long to heat up), they had there cleaning lady go clean and took 2 hours while we had to wait to go out while out stuff was already un packed in the home.
if the host would of let us know all of this before we would arrive we would understand as life happens but there was no proper communication from The Host, the cleaning company proceeded to call me I was on the phone with them for 45 minutes thinking she was the host come to believe she was only the cleaning lady not once did the host ever reach out to me and apologize herself one one of our worst experiences showing up to a home with our family. I had to reach out to Airbnb to get communication and help as the host did nothing on her end for this experience.