Our reservation and room were confirmed for the last time the day before I was to arrive. When I arrived, my room had been given to someone else, whose room had also been given to someone else. We had to change rooms 3 times in 4 days. Granted, we were given an extra day free, but we had to leave on a certain day. Fortunately, our son was able to stay the extra night. No one told the cleaning service, so needless to say, they were confused.