I am not one for writing reviews, but my experience at the place was not the best. I had booked a trip for my birthday weekend for a group of friends in San Diego. This house’s location was perfect spot about 10 minutes from everything I wanted to do. I asked the host if we could check in early and he said that he had guest staying and needed time to flip the house. No big deal it worked out better that we checked in later.
We check into the house around 4:50 and as far as cleanliness it was not up to par. I had a dirty sponge, hair in the freezer,dried pee on the toilet, a dirty shower with hair and dirt, etc. I was super bummed and embarrassed because this was not what I expected. I contacted the host and he responded in a short amount of time saying that he will send out cleaners. The ladies did come but stayed for a total 5 minutes and did not fix all the issues. I had no where else to go so I demanded a refund as I couldn’t check in early because the house needed to be flipped and it obviously was not and I was tempted to buy cleaning supplies and clean the house myself. From there the host was not responding for more than an hour. I went through Air BNB customer support to get the refund and responded in minutes saying it was my fault the claims were inaccurate when I sent more than enough picture evidence. He also mentioned that I could not get a refund as I was not checked out. Understandable.
My friend went to the upstairs bedroom and noticed the window was not locked. We tried for 10 minutes to lock the window(with no screen) and could not. At that point it went from a cleanliness issue to a safety issue as I am in a city I am not familiar with. Giving it one more chance my friend decided she would sleep on the pull out bed. We opened it up and there was dirt and debris under the bed and sand on the sheets. At that moment we left, because I cannot believe that this was supposed to be a clean house. I told the host that night at 1030 that we are leaving the house was dirty and the windows did not lock. He did respond till the next day at 4pm asking if we left the house and checked out like I didn’t text him the night before. From there we finished our last activity for the day and drove an hour home at 2 am. Unfortunately for me so had booked activities for the next day that were non refundable, because of this we drove an hour back at 2pm not getting the full experience as we would if we had a nice place to stay. It really was a bummer as I spent around 100 dollars in groceries to enjoy for the weekend and couldn’t enjoy them.
As far as a refund goes I went through my bank and Air BNB customer support as I nearly spent $700 and stayed there for 5 hours. My reservation was not officially cancelled until my checkout date 2 days later by Air BNB customer support not the host. The place like mentioned before is in a prime location to a lot of fun activities, but respectfully this is the first and probably last time I book an Air BNB.Thank you to customer support for being so kind an efficient. Thank you for the taking the time to read.