Urban Sands team was very responsive and solid communication. We had situations come up where we had to request an early check-in and a late check-out. They promptly responded and the payment process was easy for the additional services.
We had a maintenance issue, and the team was there in 10 minutes from reporting to take a look. Unfortunately, it was not something they could fix right away, but were able to provide us a workaround through our visit.
The location is great if you are doing activities downtown. We had a group of 2 individuals and a couple and the space worked well for us.