My friend and I were excited for our stay and had selected this Airbnb because in the description it specifically stated that “Jenny & Olivier have commited to Airbnb’s enhanced cleaning protocol” which includes: sanitizing the surfaces, using approved disinfectants, thoroughly clean, wearing mask and gloves and washing ALL linens at a high heat setting. Although the Airbnb was cute and did look as pictured, to our disappointment it did not adhere to the “enhanced cleaning protocol”. With the covid pandemic happening I’m sure everyone is scared, so cleanliness and safety should be the main priority in times like these.
As we checked our Airbnb the first thing we noticed was that the sponge left in the sink was completely used/worn out and still had debris and gunk left on it from the previous use. After seeing this we didn’t feel too comfortable with the cleanliness of the place so we went out and bought our own Lysol cleaning supplies and paper towels to wipe down the counters just to be safe. When we did, our paper towels were completely brown. It shouldn’t have been that dark in color if it was cleaned thoroughly. We enjoyed the rest of our stay for the most part until that night when we finally went to bed. I felt sand on the whole entire bottom of my fitted sheet. We took the covers off and inspected closer and it was definitely sand all over. Honestly this was really upsetting and disgusting. Obviously the sheets were not washed with a “high heat setting” or even washed at all for that matter as promised in the description of this place. My friend and I did not even go to the beach at all that day, so this was obviously from the previous stay. When we noticed the sand it was already very late so I did not contact the owner until the morning. I seriously felt like whoever was responsible for cleaning this place just put the bed sheets back in place without doing any laundry. I notified the owner of this matter and advised them that they need to supervise and actually make sure that these needs are met. It’s completely unacceptable for this to occur or for that to even be missed. They did not even offer any type of refund. We paid over $200 for one night. The least it could have been was clean.. as we were leaving the parking we saw the cleaning lady who was assigned to their units and she was not wearing a mask while she was going into clean the unit. Take precaution when staying here. I hope that this will be heard and can make a change in how they manage their cleaning. We are all dealing with being more aware and safe with our health and if you are going to commit to these standards of cleanliness it needs to be enforced for the safety of the guests.
My best friend did stay with me and she wanted to leave her own review from her point of view:
-This place is great at first glance but upon closer inspection is not what it seems. It definitely looks like the pics but as a previous review said, the kitchen is not functional. There’s a sign asking you to wash your dishes to “show how much of a kind guest you are” but there is no drying rack or dish towels. The sponge left there had flecks of food and hair strands on it. We threw it away. Bathroom was clean, unfortunately it was already too late to call for toilet paper when we ran out of the near empty roll we were greeted with. The floor looked clean, but when I walked barefoot on it my feet ended up as dusty as the fans - which I realize now shouldn’t be so dusty if they are going to be blowing air around the room. My bed was comfortable & clean but my friend’s had sand in the sheets even tho we didn’t even go to the beach. The location is wonderful however since it is on the street, expect to hear the noise of cars, garbage truck and other people who may be passing the windows. We did the late check out and were still in the car when we saw a woman with cleaning supplies entering neighboring units. She ended up entering the unit we stayed in. She was wearing gloves but we did not see her wearing a mask. The place is cute and mostly clean. To say that it lives up to the price and “enhanced clean” is questionable, at least in this particular experience.