The many reasons for my low rating. My family and I had such high expectations for our first ever visit CA. Coincidentally, I had read some of the reviews for this Airbnb after booking it and came across someone mention of no AC. I reached out to Julia, she mentioned that there is one. Great. We managed to arrive on our second booked night due to flight cancellation, but no big deal. It happens. So we arrived, while still anticipating a welcome packet that was asked for several times but didn't come through for some reason. We settle in, AC is not working. The apartment is at 83-85. We communicate, and we communicate to the point we felt we should get Airbnb support involved. After a miserable night that we spent, we are still waiting. We received a call from their maintenance person that it can't be fixed, would we like to move out. So imagine, your first-ever trip to CA, and with a family of 5, as I trying to enjoy my trip, I have to find another place. Bummer! Did I mention the huge jacuzzi in the bathroom that if you are short you just can't reach over. And please be careful of the glass door that is hanging on with one screw. What was the logic of a jacuzzi that size as the only option for the entire apartment. Who knows!
Granted that we did have to leave and struggle with Julia and the Airbnb support, please think twice when booking this venue. Gaslamp Quarter is a nice place, but very loud and not a place for a family. Our move to the Downtown/Bayfront area was so worth it. Beautiful, amazing view, near the seaport village, and plenty of restaurants. It's only 4 mins away from this place.
Lesson learned. Just hope no one else has to make the same mistake.