The photos look great however the check in process is stressful and completely relies on the owner answering the phone to open the gate. We checked in 4pm as per policy and called texted left voicemails because they did not answer. Luckily we were able to get in through people who lived there and let us walk in behind them.
The place was oddly dirty. There were old stains and even some red ones on the couch, there was hair already in the bed and the shower curtain had black stains on the side. They don’t have a refund or cancellation available otherwise we would have left right away and we still wanted but I didn’t want to just waste money.
I texted a photo of the couch right when we saw the stains. I guess because that photo meant we got into the apartment, they decided not to respond to us at all until the next day. Didn’t actually make sure we got in or respond to the concern of if the couch had red stains due to blood or something and that was concerning just because there’s still covid concerns..
I went back to read other reviews and the not so great ones are very consistent especially with issues of checking in. Many other Airbnb’s include clear instructions and even photos to make it easy. That would have greatly helped for this one since it’s a process! You have to find parking which is tough downtown, then call the so they can open the gate, go to the apartment to grab parking permit, go re-park your car in neighboring hotel, then come back. It’s 3 flight of stairs, they could highlight and emphasize that there are elevators through the parking garage. There were so many other reviews complaining about the stairs and I don’t blame them because it wasn’t very clear in the instructions.