When I was initially looking for an Airbnb for my husband, myself, and our 1 year old to stay at in San Diego, I was very impressed with Doug's property. It had everything we were looking for, and we could still easily walk to the beach. Doug was responsive when I messaged him with questions about the safety of the property for our little one and if there was a pack-n-play available. He was very organized and provided detailed check-in and general information. Now, we knew up front that this property did not have AC, as most rentals of this type do not. What no one expected was the heat wave that San Diego was experiencing the week of our stay. When we got to the property, we opened up all the windows, hoping for a breeze, but for whatever reason there was no reprieve from the hot, thick air. My little one started to overheat and ended up getting sick a few hours after we arrived. We did what we could to try to keep him cool throughout the night, but I became increasingly worried when we checked his temperature in the middle of the night and he had a fever. With weather expecting to be even warmer the next day, I knew we couldn't stay here and I became panicky. I started looking for alternative places to stay and texted Doug to see if there was anything he could do, as we would be leaving 3 days early. Below is our conversation, verbatim: [Me, 1:43 AM] Hi Doug, it's Madison from SD Surf Camp #3, my 14 month old son is not doing great regulating his body temperature in this kind of heat and I am afraid we may need to check into a hotel with AC for the remainder of our trip, as he will not be able to nap here during the day. Is there any way you could offer some sort of partial refund? [Doug, 6:15 AM] Did you really text at 2am? Anyway, I'll have to think about it before I respond. Where I am now is: 1) you rented a place with no AC 2) then there is a small heatwave with temps about 10 degrees above normal in the middle of the summer 3) which isn't outside the realm of expectations and 4) is outside of anyone's control. Insurance companies would call this "an act of god". I encourage you to do whatever you deem prudent. I'll consider your concession request. I was so taken aback by his response, I didn't know how to respond. He initially provided his personal phone number, to contact him in case of any emergencies or questions. There was no sense of kindness or understanding. It was almost like Doug felt I was accusing him of something. [Me, 6:30 AM] This is Ryan - Madison's husband. I don't think anybody is claiming you have a legal obligation to give us a refund. its not going to work...