Brittany was very welcoming and great at communication. The place is in a perfect location near Balboa, but parking is tough to find, and it can be a long hike up a steep alley from your car. The cleanliness was also disappointing, especially the patio area. We were looking forward to relaxing outside, but there were so many pine needles and such a thick layer of sticky pine pitch all over the patio and chairs that the whole area was unusable. The A/C unit is also very noisy and too small, so it takes a long time to cool the place down at night. If all you're looking for is an affordable place to sleep that's near all the top sites in San Diego, though, this is a good option.