I am not the type of person to leave negative reviews or go out of my way to shame a business which I told the property owner in my FIRST text that this does not need to be handled this way but here we are. shame on Curiel collection and it’s property manager. I tried to give the benefit of the doubt but now with no response or refund after being told I’d be refunded “for the hot tub jets not working” 10 days ago, I am leaving this review. Stay away from this Airbnb, specifically it’s hot tub. It is a host of a bacteria that will cause you to break out in a painful, itchy, pimple like rash for upwards of a month.
Where to start…. I was told over a week ago that I would be refunded for part of my stay due to the fact that we could not use the airbnbs hot tub. the day of check in right after I got into the hot tub, I reached out to the owner to show him that the hot tub had a red message popping up on the screen saying the water over due by 8 days and needed to be changed and the spa pump motor/jets would not turn on. he told me that they have a professional company come out and service the hot tub twice a week. he said he would send a picture of the screen that I sent him to the company. the company told him that they changed the water they just "didnt put it in the system." i ended up getting out after about 10 minutes because I then realized the water looked kind of cloudy. the next day he asked me to try to flip the breaker switch on it. the jet still did not work. he told me he would issue a refund since the hot tub was not usable. that day the water looked foul. you couldnt even see the floor of the hot tub it was so cloudy.
he said he would send out the company to look at it. (That did not happen until after check out if it even ever did happen) another unsettling incident that occurred was when the neighbor of the house came by our house and informed us it looked like someone broke into the basement of our house and proceeded to show up a panel ripped off of this makeshift door to something that looks like the basement. he responded it was the electrician that went there and was supposed to nail it back up and didnt (which made us weirded out to even go into the house becuase it was just open to the outside and anyone could’ve even inside. we layed the board up there and checked the house afterwards.
Monday after check out, I got home from the airport and showered and noticed about 8 red, pimple like bumps on my skin. I didnt think anything of it but the next day noticed I had about triple the amount. I looked them up and found something called hot tub rash. I immediately made an appointment for the dermatologist the next day. I went there, found out I had pityrosporum folliculitis which is caused by hot tubs infecting your hair follicles. I have to use a medicated body wash and they can take about a month to go away, if they do not start clearing up in 2 weeks, I will have to start a very strong oral antibiotic you take once a week for a month long. I shared with him my doctor results, photos of the bumps/ infection on my body and he started to get very defensive and argumentative. he has now stopped responding to me and has not issued a refund for even the first reason he was going to issue me a refund for, the hot tub being broken (which he knew was broken upon check in due to the videos I sent him of me trying to turn it on and you can hear it trying to kick on and making a clunk noise and not running) I have used airbnb many many times and I am in shock that curiel collection is even able to rent on here still. they are very unprofessional in the way they are handle this and when searching their company name “curiel collection San diego” , there are very unsettling articles I wish I would’ve seen before renting with them. Stay away!