Overall, this place worked out super well for our group which hosted a Bachelor Party. The buildings, beds, appliances and rooms were as expected and met our needs well. The Bamboo Garden is a must add and was a fantastic centralized location for everyone to gather in. In addition, the location is awesome. There is a CostCo a 5 minute drive down the road for large group purchases and a great liquor store 30 seconds down the street for any additional items. 10 minutes from Gas Lamp and 20 from Pacific Beach.
With that being said, I do have 2 complaints. The first is that upon arrival at 4:15 pm the place was not even close to ready. Three of the four buildings had not been touched since the previous guest and the location (which encompasses multiple units) had not been separated properly. Trash still in trash cans, dirty towels on the floors, bathrooms not cleaned, old sheets on the beds, etc. Jacob, to his credit, was extremely responsive and had a team out within 25 minutes. The entire place was cleaned and was ready within 2.5 hours of my initial contact with Jacob. I give Jacob all the credit for this and he did a great job, but when spending over $3,000 for 3 nights I do expect the place to be ready at Check-In. That was the first complain.
The second complaint happened when I reached out to Joshua after Check-Out and expressed my concerns about our Check-In being 2.5 hours late. I told him my concerns and requested financial compensation for this and he completely blew me off. I mean, I didn't expect much. $100-$200 would've been fantastic. And he gave me some line about how "they've hosted over 400 guests this year and housekeeping made a mistake this time." I mean, obviously dude? If you can't host more than 400 while keeping consistent service perhaps you should limit the number of bookings you accept? I mean, I don't know. It really just felt like an incredibly rude response to a very responsible request. It was definitely not what I expected after the great communication and overall good time we had experienced otherwise.
To summarize, it's a great spot for a large group, especially Bachelor Parties in San Diego. To be honest, I did a lot of research and I don't think you will find anything else like it in the city. With that being said, however, for the amount I spent, the place not being ready upon Check-In, and then the follow-up I received after from the host, I will not be staying with this host again.