The house was very dirty and cluttered. Cob webs everywhere. The entrance to the house has spider webs that hit you in the face. The sheets were not clean. The disposal does not work. The location as space is decent.
Here is an exact copy of my message to the host.
Hi Karen, I already sent you the picture of the urinated on bedding but I will send it again per your late request after we had already cleaned it and attempted to find a clean place for our daughter to sleep. For your information, there was a brand new set of sheets next to the Murphy bed but it was not put on the bed before our arrival. The other bed in the room had new sheets identical to the ones next to the Murphy bed on it.
You say that you don’t think you can make us happy which is clearly a cop out to excuse yourself from attempting to rectify basic issues, but in reality you don’t care about making us happy. You care about your reviews. It is very easy to make us happy. Abide by the Airbnb rules for cleaning and sanitation, make sure surfaces are wiped not disgustingly dirty. Make sure bedding is freshly washed, Not covered in previous guests bodily fluids during a pandemic.
It became obvious to us almost immediately that if we bring anything to your attention you become frustrated and basically ask us to find another place instead of taking care of the issue.
I would like to bring a few things to your attention so you can take care of them for the next tenant.
Hallway bathroom:
There is a general smell of urine that hits you in the face as you approach the bathroom.
Toilet has an issue. Gets plugged and is hard to unplug. I guess that is why there are two plungers in that bathroom.
Master bedroom sink:
It does not drain very well.
Broken tile in the shower and smelly rug. Door doesn’t lock and light doesn’t work which is a n even bigger issue when it’s the only working toilet.
Kitchen disposal:
Does not work or we don’t know how to work it. I was gonna ask you about it but did not wanna seem “too demanding”.
Bugs/rodents
House is infested with spiders and other bugs. It would not hurt to spray for bugs.
Additionally there is obviously a rat problem as evidenced by the rat traps that are set up in the laundry room.
General Cleaning;
The amount of cobwebs, spider webs and dust that are on windows, strung across the ceilings under beds, closets is absolutely terrifying. My wife cleaned two inches of dust off the mantle… the fireplace looks like something out of a haunted house filled with spiderwebs and dirt.
The outside of the house could be so much more inviting if it was power washed. Or even just brushed down with a broom. That is not renovation, that’s just minimum cleaning.
The laundry room is a huge cluttered mess filled with random piles and dirty dishes. How hard is it to clean and dispose of the unwanted items. Even basic dusting in this room could’ve improved its desirability and functionality.
The floors are filthy and as I showed you in the picture caused our feet to be black just from walking on them.
The freezer had something melted in the bottom of it when we arrived. Clearly was never washed after the last guests.
With minimum investment and effort and care about tenants as well as review and reputation this house can be an amazing Airbnb but in its current state I don’t see how it possibly had a 5 star review.