John was super responsive. We needed extra towels and he had them delivered to our door very quickly. Luggage storage was very convenient and the AC unit in our room was great for the summer heat. We arrived to our room very clean.
Echoing some of the reviews here, the room is in a very old building. The temperatures of the shower is hard to control, as one night we only had very hot water to shower with. As 2 young females, we didn't feel the safest (especially at night) walking on the immediate block the building is located on. The room is very loud, especially when sleeping at night, with lots of noises from the street; the walls are also super thin so you can hear what your neighbors are saying/doing. Bed was REALLY soft and unfortunately gave my friend and I stiff backs in the morning.