The host was very responsive to our requests. When we booked we didn’t know it was on the second floor. When we communicated it wouldn’t work due to knee issues, they were able to quickly switch us to a first floor unit. Unfortunately the mattress was extremely uncomfortable and that impacted our rating. I feel a mattress topper could have been provided as it was a very thin mattress. The ac worked great and overall it was quiet. I’d also suggest moving the wardrobe to the left corner and moving the tv to be displayed between the bed and living room. The tv couldn’t be enjoyed from the sofa bed because the wardrobe blocked it. The coffee and filters were a nice touch. For the price I feel parking should be better and easier.