Ozzy was friendly and responded day one to our complaints about it being way too hot in the house. He brought a portable AC. The water had to be emptied every couple hours which was a bit of a nightmare. The bathroom wasn’t very clean when we got to the property. The home remained at 79, 80 degrees during our two week stay. This was difficult for us because our daughter had just had spinal surgery and we needed a cool environment. We had a few cockroaches in the kitchen during our stay.😬 The pool was very nice and so was the hot tub. It was a great distraction for my other kids while my daughter was healing.