Even though we did not meet Tommy, he was easy to contact and quick to reply should any issues arise or if we had any questions. The welcome packet was easy to follow and checking in/out was easy enough for my first time using air bnb. The granny pad was a bit small, but had everything that we needed... the comfy bed and use of a washer/dryer were perfect after hiking for a few days in the desert. The neighborhood was also perfect, in the heart of a fun community with excellent restaurants/bars and Balboa park just a short walk away. For my first time in San Diego, it was easy and convenient to get around from the granny pad. We wish we had more time in the city and would've stayed longer... We would love to stay at the granny pad again the next time we visit!