We stayed here for about 6 hours before leaving. The property itself was nice, clean and well kept, although, the bikes were old and rusted. We then encountered what seemed to be a roach and left right away. We sent the host a message immediately letting them know we left. The host did not see the message until the next morning when they asked how things were going, and we reminded them to look. Then the host proceeded to wait over 24 hours to discuss the issue at hand.
The hosts told us that they wished we had contacted them about the issue while at the property so they could’ve fixed the issue, also that we should have cancelled the reservation so that they wouldn’t have lost out on any money…which is what I thought I did by messaging them immediately. If they had wanted to rebook, they knew we were gone and could’ve done as they pleased. And they obviously didn’t see my original message, so I’m not sure how and when they would have fixed the issue. The hosts ended up refunding us for 1 night of our 2 night stay, which didn’t include cleaning fees or any of the AirBnB taxes. AirBnB did end up providing us with a voucher, which was nice, but we lost out on a lot. Overall, I think communication could have been much better.