The Airbnb itself was nice, clean and in a great location. The check in process was HORRIBLE at best. The hosts use a “check in specialist” and I was told this person would contact me to arrange a time to check in, this never happened. I messaged the hosts a few times in the days leading up to the date of check in and then multiple times on that day and I received no response. I called multiple times and no response. I ended up having to call customer service who was finally able to get ahold of the hosts and was eventually able to check in, but this was not until at least 430/5 when I was supposed to have checked in at 4. If the host isn’t available to checkin and they opt to use a different person that is totally fine, but they should have at least responded to at least one of many messages. Additionally they didn’t even give me the exact address of the place until almost 6pm that day, again delaying checking in. The place was nice, but these hosts need to be better about responding.