we've stayed here once before and I had a great experience on our first stay. unfortunately, this time was different. we checked in at about 5:30pm and received a message around 4:00pm that the house was clean and was ready for us. well, when we arrived the house was a mess because the cleaning company was still at the house. we had to wait about 25 minutes for them to finish cleaning. on top of that, the house wasn't all that clean when the cleaners left. I don't expect perfection but when there's visible trash and the carpets look dirty it's really not what I want to see. I did reach out to the host and didn't receive a response by message at all. 2 days later, I had to call him, he was apologetic and was kind but I would've liked a reply by message. I don't know that I'll want to stay here again.