Gary and Frank were extremely empathetic and considerate in their communications. I had such bad luck with flights - which continued when I left - it wasn't within their control at all yet I appreciated the extra effort they took to make my stay as easy and comfortable as possible. As I was there for work I didn't spend as much time in the apartment but I certainly enjoyed having some R&R after work in the relaxing hammock in the private garden. The kitchen was fully equipped, the bed comfortable and very clean. I recommend it to anyone traveling for work.