Unfortunate weekend. We requested an early check in and were approved on the app. When we arrive they tell us the apartment is not ready due to cleaning staff leaving it ready for us. When we arrive the apartment was messy with crumbs on the couches and dirty dishes. we let them know about it and they said they would get to the bottom of this and send the crew again to clean. No one came, the next morning my father in law who is 83 years old grabs a glass to drink water and when he’s getting ready to wash it, he slices his finger open and needs to get 7 stitches. We spent our whole Saturday at the hospital. When we reach out to the hosts to ask for a refund, they tell us the only thing they can do is wave the cleaning fee. We basically lost our whole weekend due to being at the hospital and the hosts showed ZERO empathy with our situation.