Overall this place worked for what we needed it to. I was disappointed in the communication. The AC started leaking a lot and when I told Matt about this he said he would have someone to come check it. I also asked for new towels since we had to use the only two we had for clean up. I had to ask several times before we actually got new towels. The following day the AC started leaking way worse and we had filled up buckets with water. We got really bad sleep our second night from having to empty the buckets and keep the place from flooding. I was pretty frustrated because no one came to look at it. We weren’t going to spend another night there so we had to find other accommodations. When I told Matt about this and asked for a refund for the last night, he offered me another room. I declined and repeated that I wanted a refund for the last night. He was very apologetic and stated I would get one. I was holding out on writing a review to see if this would be resolved but he still has not issued me a refund. It seems like a lot of talk just to appease the guest without actually doing what he said he was going to. Also I’m not sure if i missed this on the ad or not but it is a two story walk up. Overall disappointed.