Issue- Lost 6.5 hours of quality time. No follow-up on cleaners and customers.
Communication between Ashley and Nancy(Owner) was poor. It took us several tries to reach Ashley and between Ashley and the cleaners.
Day before checkin-Made contact with Ashley confirming our arrival. She also mentioned that the unit is rented (checkout time 11am)so that meant the cleaners only had 4hrs to clean before we check in.
Beware: Check the unit thoroughly.
Day 1-We arrived right at check in time 6/15/2020 Monday 3:00PM and off loaded our truck full of stuff. The unit was never cleaned. Now I need to reload my truck. Since I had all of our luggage in the bed of the truck I couldn't leave it. I made several attempts to contact Ashley, it took awhile to tell the her the status of the unit. I have pictures to prove this. Once Ashley finally got a hold of the cleaners, she told us it would be ready by 7pm. It was not ready at 7pm. Nancy(owner) called me and told me to just go there and see if the cleaners are done. Huh! I'm not sure if proper Covid-19 cleaning protocol and proper sanitizing was done here. We used all of our disinfectants and wipes to clean everything in the unit. We drove 7hrs to get there on time so that my family can enjoy and relax the rest of the day. By the time we got everything moved in, it was already 8:30pm. Day 2-Ashley and I talked and that she assured me that they will make it right and she will let Steve know and to contact me by check-out. This was really disappointing due to the fact that this is my first AirBNB booking. I was promised that they will get this right and respond to me by my checkout time 6/19/2020 Friday but I never heard from Ashley or Steve. I asked for a possibility of getting compensation or the cleaning fee waived and that they will contact the owner but this is now 6/24/2020 and I still haven't heard from them. I'm force to write this review.