We checked in the first day at about 4:30 p.m., we then went out with friends and came back by about 10:30 p.m. and our guest stated I think you guys have roaches, this is when my girlfriend and I looked up and noticed roaches on the countertops and on the kitchen floor. I then started taking pictures and some video then I, grabbed a paper towel from the countertop and started killing some roaches, I want to go use the bathroom and again there was roaches running across the floor so I started taking pictures and video. I then tried texting the host number that they provided and calling them with no response. I then started calling the emergency contact numbers provided by La Jolla party rentals. After leaving a message with the fourth person on the contact list, someone was returning my call, I spoke with Jose he talked about having somebody fumigate tomorrow. I was thinking this is no help to me and I would not want to stay at a place that was freshly fumigated and I don't believe you're supposed to be in a place for 24 to 72 hours after a fumigation. He also stated somebody would contact me for sure by tomorrow. I told him my girlfriend and I will not be staying at the place and we were worried about roaches getting into any of our luggage and bringing them back home. We tried making reservations at other places to stay the night but apparently it was Comic-Con in San Diego, so we could not find a place we had to inconvenience our friends and stay at their place. What really frustrated us and was complete unprofessional was the fact that no one contacted us the following day. We went back to the place and it wasn't even fumigated there wasn't even roach traps or anything like that placed inside. my girlfriend then started calling people on the contact list, we call the fifth person her name was Michelle and she had no idea that any of this happened to us. After a lengthy conversation he stated our money would be refunded, my girlfriend did a final walkthrough the second day showing that we did not stay in the bed nor use a showers nor use the soaps or any of that stuff. However when we contacted Michelle the following day about our refund, she stated they say no sign of roaches or anything like that basically saying that we were lying. We then told her we have video and pictures showing otherwise and we gladly texted them to her. After several calls placed to her and text we asked about our refund she stated we'd have to talk to Airbnb. What again really frustrated us was the fact that they only wanted to refund us a partially. They claimed we left the place a mess the shower was used and the bed was unmade and used. After going to third party arbitration with Airbnb we provided them with pictures and video and the video my girlfriend took of a final walkthrough showing the shower unused the bed was made everything was perfect except the paper towel with dead roaches on the kitchen counter and a towel with dead roaches on the bathroom floor. I forgot to mention we also emailed La Jolla rentals and Airbnb after the first night about our experience, I provided pictures and text emails the whole nine yards proving what we said was truth and nothing but the truth. I was really unhappy with La Jolla rentals basically questioning my integrity, I am an operating phone nurse I'm all about proof and integrity. I was reluctant to post this however I don't want this happening to anybody else, and I hope La Jolla rentals won't dare try to defame my character or slander my name. Because what I'm stating is the truth, what if they try I want people to know the real story what happened, and willing to seek more legal action if necessary.