Fir's place was just as described. Check-in instructions were easy to follow and arrived to email when expected. As others described, the apartment is in the flight path near the airport so there is definitely airplane noise - Fir went the extra mile to supply ear plugs which was appreciated, but honestly the noise didn't bother us much. The only reason we docked a star was for location. While it was walkable to downtown, Balboa Park, Little Italy, etc, there are definitely many homeless folks in the area and tents very nearby. We passed several people with presumed mental illnesses on our walk to downtown. I was glad my husband was with me, otherwise I would've felt uncomfortable. We felt very safe while inside the apartment, however.