Location is great! Description of the place is 100% accurate! Beds were comfortable, quiet neighborhood. My 3 star rating comes from poor customer service by Javier, the operations host. We encountered a power outage in our area one of the nights. When contacting Javier at the number that was provided to me, I was unsuccessful in reaching him. I called him multiple times, text the number and sent a message through the Airbnb app, but no success in reaching him. While we know this type of event is out of anyone’s control, we were seeking guidance and perhaps some type of accommodation since we couldn’t shower, charge our phones or do anything really. The online website showed this would be resolved until the following morning. Airbnb was also unsuccessful in reaching Javier via phone, message & app—therefore took matters into their own hands and thankfully placed us in a hotel for the night. Finally, Javier responds to my message via app only to provide me with the same info we found online, nothing else. There was no follow up after that night to see if we needed anything. To top it off, I got a ticket for not turning my tires while parked on the side street which is on a hill. We’re not familiar with California laws. Everything else was great, but we do wish we could have seen adequate customer service from the host and maybe even a “welcome” book like we’ve seen at other Airbnb’s. This book typically explains the what to do’s and what not to do’s, etc...maybe I could have avoided a ticket.