Beware of this place everyone. We decided to stay here due to the location and reasonable reviews. This place is dirty and Shady as heck. Waking up the next morning was a complete Nightmare. We ordered breakfast and took our order into our room. My 7 year old son sat down and ate on the desk/chair area when suddenly a GIANT Cockroach decided to say HELLO and crawl up his foot. Luckily, I was able to stomp on the pest and immediately notify the front desk staff. While on the phone, I requested to speak to a sup/manager and was informed they were not in for the day yet. I was reassured that this complaint would be passed along when they were in and headed out for the day with my family. Mind you this all happened around 10 am we slept in and started our day late since we drove 8 hours from Nor Cal to be here. While being out I didn't receive a call, and kept looking at my phone which really cut into our family time being out. Around 4 pm, I decided to call the Supervisor whom was Jaqueline. She mentioned she wasn't aware of the situation and apologized for the inconvenience. I mentioned to her that m y family and I wanted to go to another hotel due to the lack of cleanliness and were scare d to bring in any food due to the pest we found earlier in the room. She suggested that she would send up Housekeeping and contact the manager on-site to see what to do , so she could follow back with me. Later on , She called back and mentioned she did not have the authority to refund an amount back to us, but that we could speak to a manager tomorrow morning. At this point we felt so confused and not comfortable to stay here anymore. Sunday morning, I woke up early since I was advised the manager would be in at 7 am. The front desk attendant communicated to me that the manager was unavailable and I politely asked her that if she can notify he/she that I wish to speak to them whenever they were available. Before our departure, we headed downstairs before 10am, and the front desk attendant mentioned the manger had to leave due to a "Family Emergency". I was in complete disbelief that this person completely ducked and dodged us. I asked the staff member if i can have the Manger's information and she was very hesitant at first. She first offered an email, But I insisted for their direct phone number. WHAT A SHAME. This place did not sit well with us so a highly un-recommend this establishment.