Mark was very welcoming when I checked in. He even provided some small snacks for us upon our first meet. Throughout our stay, Mark contacted us everyday to make sure we enjoying our stay. They are very resourceful with recommendations on places to visit and eat. We thoroughly enjoyed the Keurig machine :D. The wifi was good and the beds, sheets, and pillows were great! There's even a rack with extras if you need. The location is prime at it is clost (5-10min walk) from the heart of San Diego at night and it is even close to the San Diego Zoo!