I was met by the host mother when I checked in who gave me a key to the bedroom. I told her I wanted to go out and get something to eat and is there a key to the front door she said no the door will be open. I went out to get something to eat return 2 hours later the door was locked I messaged the host through the Airbnb app to no avail. the host messaged me at 7:30 in the morning to tell me that the door was open this did not help me I'd already spent the night in my car. I was booked for two nights so while I was trying to get resolution through Airbnb for the first night I decided that it was a misunderstanding I accepted a $50 refund and a coupon from airbnb. the second night I messaged the host and told her that I would be there within an hour. I arrived about an hour and 15 minutes later to a locked door I knocked I rang the bell I contacted her directly through her cell number via two text messages I then called her cell number and it went straight to voicemail this was at about 10:30 at night I again contacted Airbnb and nothing was resolved at that time I ended up spending a second night in my car the host contacted me at about 3:30 in the morning to say that the door was open this was not acceptable this was a terrible experience and I'm still waiting on a refund also the listing says that there's a television which there is not not that that would be a deal breaker but it's misrepresented in that way the space was very clean everything looked brand new. the first night I went upstairs and looked at the room and spent about 15 minutes there without offloading any of my stuff. during that time the host child had a major meltdown that I could hear downstairs again not a deal-breaker I raised children I know how they can be but this was a major meltdown so I don't know if that's a regular thing or what bottom line is I paid money for a service that I did not receive