My friend and I were excited for our visit to San Diego but we had a very negative experience with our AirBnB and our hosts. Thankfully AirBnB eventually came through for us and made things right after we moved to a hotel.
Please be aware this property has 25+ stone steps UP to get inside. We felt strongly this should be disclosed in the property description, but it was not. We just want other potential renters to be aware. Had I taken my mom or my sister on this vacation, they would not have been able to access the space.
We were disheartened to walk inside only to find out the A/C did not work (it was 84 degrees). Please note that we DID book a place that listed AC as one of the accommodations, and on top of that we proactively sent a specific message to our hosts to ensure the AC worked and were assured it worked well.
The "sofa bed" is as hard as a rock, and not even comfortable to sit on. My friend had a migraine the next morning from the terrible discomfort she lied awake in throughout the night.
We have always had good experiences with AirBnB and we have always been happy with our accommodations, but this was a terrible experience all the way around.
We sent many messages and reached out to our hosts - mostly to see a lack of response, but when there was a response, there were no apologies, and no real corrections offered. We spent two days trying to find another place to go, and trying to get some answers from our hosts, but for the most part, we felt ignored, unimportant, taken advantage of, and bothered that we were wasting time that should have been restful, peaceful, and comfortable for our long-awaited vacation.
We finally decided to call AirBnB on the phone, and they were able to make it right within 45 minutes. But our owner has yet to apologize for the terrible discomfort and wasted time we experienced.
We really dislike writing a review like this, but we don't want anybody else to walk in to this property - not being aware of the stairs and the lack of AC. We would like to keep others from having the same experience we had.