The bed in the cooler of two bedrooms was broken on arrival and never fixed. No sleep for three days nearly ruined our vacation. We questioned weeks prior to arrival whether air conditioning was necessary and were assured that it would be completely comfortable. This was patently false. The only windows which can be opened are on the sides, which are blocked by neighboring structures. No breeze is possible and the heat was miserable due to an unusual heat wave. It took 10 hours for them to offer a portable air conditioner for one room, and it was installed incorrectly. We notified them immediately of the problem and did not receive help. We left the property after another difficult night and went to a hotel nearby. We received no refund from our rental. Airbnb gave us $100 from for our incredibly disappointing experience with Vacasa. There are SO many nicer and comparably priced available rentals within 5 minutes, so to save yourself unecessary stress, avoid this one.