Stay away from this place and any other properties this host manages!!Upon booking, I let the host know my brother and i needed a place to stay as we were traveling to mourn my grandfather who passed a day before we checked in - even with that knowledge, she displayed the worst behavior I’ve witnessed from an Airbnb host. As soon as we checked in we noticed there were long strands of hair EVERYWHERE (particularly in the bathroom and bedrooms) and it was clear there was very little attention given to the cleanliness of the home. When we checked in and I went to shower, the towels smelled like marijuana so badly as if someone hot boxed the bathroom and the towels weren’t washed and i had to call my grandma to come bring towels from her house at 10pm. There was a completely empty roll of toilet paper still on the holder which made my brother and I feel like very little had been done to clean the place. In addition, I had to grab an extra blanket from the living room chaise storage and there were long strands of hair allllllll over it. I put it over my comforter so unfortunately I didn’t notice until the morning so I woke up to seeing it.
I reached out to the host the morning after we checked in to voice my concerns and all she did was bring 1 “never been used” towel (seemed like she bought it from the dollar store that day because it started unraveling on my skin when I used it after a shower) and 2 rolls of toilet paper. She didn’t mention anything at all about the hair, except she was SHOCKED because no one had ever complained about her place before and she said she would review it with her cleaning company. I don’t know for sure, but it’s pretty obvious that her and her family live in the front house and rent out the back homes. I have a hunch that her and her family are actually the cleaning company and whoever “cleaned” it before we checked in did a lousy job. I didn’t want to cause a fuss so me and my brother cleaned up a little and dealt with it because we were grieving and didn’t want to have to find another Airbnb. Once we checked out, I didn’t hear anything from her but I reached out politely to request a refund of the $100 cleaning fee because our place was not appropriately clean. She did not apologize for the incident but instead directed me to Airbnb. Completely fine, but less than 5 minutes later, she submits a claim stating that my brother and I owe her $155 for damages to the property!!! Disgusting and money hungry behavior has no place on Airbnb! Please avoid this host at all costs!
TLDR: Cleanliness was unacceptable and host fabricated false damages in order to charge us extra and avoid refunding the cleaning fee as requested. Place was okay, but not worth the headache at all.