My wife & I were really looking forward to staying at the Dutra to celebrate my PhD Candidacy, especially since it seemed like such a beautiful space, but unfortunately, Carolina was the most hostile airbnb host I've ever encountered.
Upon learning about my wife's service animal (who is legally permitted anywhere according to both the ADA & airbnb), she immediately tried to charge us $500 after we expressly explained that such a practice is discriminatory and illegal. We even offered to provide the service animal's legal registration ID, housing papers, and DOTS forms, although we are not at all required to do so.
It seemed like Carolina assumed that the dog was not truly a service animal, despite our repeated offer to send her official documentation. She even went as far as to put "service animal" in quotes in a message to me.
Overall, the experience was bad enough that we are filing a complaint with the ADA through DFEH & are seeking a full refund for her discriminatory and, frankly, disrespectful and ignorant treatment of us.
No one with a disability should stay here. I sincerely hope Carolina and Nate learn from this experience and understand that service animals are not just seeing eye dogs or for people with visible disabilities.