Prior to our visit, communication was very easy and they were responsive, within an hour.

Also, they have thought of everything for the guest. They have San Diego brochures, all the info need to know for the house, local areas to go to for food and place to see. If you like s'mores (and seriously, who doesn't) they have plenty of wood in their fireplace and they provide the fire starter. It was awesome to make s'mores and just hang out in the backyard. Cozy, comfortable, clean, and definitely makes you feel welcome when you are staying at their house.