Veena's communication was amazing! helped me out with all the questions we had. her place is lovely and was the perfect size for us. The only thing was that the jacuzzi didn't turn on when we were there. Veena instructed me to try to retart it but had no luck. she refunded me the amount paid right away. also could not find the air mattress but eventually found it when she told me to look in the shed that was locked in the back yard. overall, was pleased with our stay and the service.