Let me start by saying that the house was amazingly renovated. You cannot beat the location and we had a wonderful time and after this trip I would book the house again. Now, the issues…
When I booked the house it was clearly stated that the house had air conditioning system which I was happy about because Labor Day weekend was going to be the hottest week in San Diego. I couldn’t check in myself in the house since I had a medical emergency with my husband and I had to just drop my mother, grandmother and my mother in law off to get settle in the house by themselves. When I made it home at 10 pm the house was at 85 degrees. The air conditioning was dead but making horrible sounds trying to get the system going. I called the emergency system and they told me that there was nothing they could do at night but that there was a portable air conditioning unit in one of the bedrooms and fans randomly placed around the house. They would send somebody in the morning. After hearing this I asked the question: so you guys knew that they Air conditioning system was dead… the maintenance guy just said that he had done rounds and had seen the units but that I was probably correct! I was so mad. I had no other option but trying to cool the house off with a portable unit and open all windows and doors and cool the house down with fans. A hour into this activity the light went off in several of the rooms. Came to find out that you cannot have multiple things connected or the power would go off. Had to call the emergency guy once again to figure out where to find the circuit breaker was and restore the power in the rooms
The next day I met the people in the unit below us and they complained about the same thing the air conditioning was dead and having multiple fans on would kill the power. This made me think that they owners invested a lot in house renovation but the electric system was not upgraded and the air conditioning system either was totally dead or never serviced
I contacted Blue Waters as soon as they opened. They were responsive and helpful. They sent a guy with multiple air conditioning units to be installed around the house to be able to cool the house down. Due to the inconvenience they also gave me a 20% refund in my stay. When you are paying almost 9K for a weekend, you just want everything to be perfect. The refund was nice but I am on vacation, I don’t want to deal with these things.
The rest of the trip was amazing, I was able to keep the house at a decent temperature. However, I keep getting this awful stench in the hallway next to the air-conditioning unit and I wasn’t sure where the smell was coming from. In our last day before I was going to
Check out, an air conditioning guy showed and I was surprised that the unit was is such a bad shape. He said that unit had not been serviced in about 3 years, the coil system was completely frozen and covered with mold. That’s the stench I was getting every day!! That’s disgusting. For the price you pay for a prime location the maintenance has to be done. Not acceptable
Lastly, it might sound petty but the year prior I rented a house for half the price of this one and it was equipped with the basics : sugar, salt, pepper, oil, napkins. This house had literally no cooking basics. A leftover of pepper and paper towels . When you are renting a house for a long weekend that has a fully equipped kitchen you are not expecting to have to buy sugar for Christ’ sake! Just have the basics. There was a goodie’s bag with Coffee and I found coffee filters. True be told, I wouldn’t expect the house to provide coffee, but salt or sugar? Again it is almost 9K. It is the little things that make the difference.
My holiday weekend didn’t start well with the air conditioning unit but it got better after that. My feedback to Blue waters is just be upfront with the property issues and keep the owners of the Houses accountable for the property maintenance. Now that the air conditioning unit was served… :) I will probably rent the house next year.