First, they really want money and aren’t willing to work with you so beware of their cancelation policy even if you miss the window by a few hours because the military couldn’t give you a straight answer in time, even under extenuating circumstances that we could’ve provided military proof for reasoning we needed to cancel they weren’t willing to budge on allowing us to cancel our trip or even get any form of refund back. We had Airbnb explain to them that we can’t afford to pay almost $4000 and not get reimbursed and from what Airbnb had told us and their communication back-and-forth with the property manager there was nothing they were going to do, we were SOL. That forced our hand in having to stay there, and that to me was a complete turn off for staying there and frankly made the rest of the trip there very sour and off putting.
Now, condition of the home, two things really turned me off as soon as we got there.
First, they advertise that they have air conditioning and I thought it was a central air unit however, no, it’s an in window unit and the only place that it can really go is in the master bedroom directly to the main area of traffic, parking out front, and potential people walking by at night or during the day who could easily break in. Also, if anybody is sleeping on the pullout couch in the living room you’re going to be extremely warm and have an uncomfortable time sleeping because the AC couldn’t reach that area to cool. They provided a tower fan that didn’t keep up with cooling at all.
Second, they pride themselves on extreme cleanliness but we found that not true. Dust was everywhere, baseboards were gross, toilet had stuff in it and the half working vacuuming was full of long black and blonde hair in the container and sticking out the bottom of it that I had to clean , under the bed had dust balls as well. We also found that as soon as we walked in a tumble weed of hair rolled across the floor and my two year old almost ate it. When you pulled the pull out couch in the living room out underneath it was dust, papers, and even dog toys but we didn’t have a dog.
Positives: The house had a blender which i needed for my child who needed medical help. A stove top and oven, it was in a gated area meaning to access the front door of your place you needed a code to get through the first door directly to the parking lot outside however, caveat to this was how the air conditioning was set up because although we went through a gated door to get to our main door, the air-conditioning can only be set up in a way that still gave access to complete strangers to walk in front of our open bedroom window, lastly it came with a parking spot, it’s near a nightlife area if you are into late night hangouts, and laundry was cheap to do.