The home was nice enough. But our experience with Avantstay with unexpected fees and getting our deposit refunded has been a bit of a nightmare.
A $150 pet fee + $300 deposit were a surprise, after a booking for 3 ppl & 1 pet was confirmed & non-refundable. It seems like if you give the option to select a pet on the “who’s coming” form, noting this fee in the breakdown before booking (vs buried in the listing) would be more transparent for future guests.
The property itself had some nice features. But hot tub cover was very worn and was disintegrating pieces into the water.
They sent a txt saying we had been outstanding guests, so I requested the $300 refundable portion of the deposit. They declined, saying “we don’t collect security deposits.” I replied with screen-grabs showing proof of payment, but they said I’d have to contact Airbnb to get it back. I can’t understand how you can have the ability to collect but not return a deposit & how you feel that is okay not to disclose.