We booked the la jolla place based on photos,reviews and location. Location was a 5 star as its bascically 3 minutes away walk to the beach. House is fairly small but it's ok for two people . When we arrived the heater was off and house temp got down to 50s at night . No instruction on how to use the heater however we managed to turn it on . Since the heater has no blower it barely produced dispensable heat. The dish washer constantly gave us E4 error. The bathroom door is a barn door style door and as we tried to open it for (the first time) one wheel came off and almost hit us. the worst part for us was the fact that the washer and dryer were "out of order" . We trusted listing description and figured we will wash cloths so we packed light. We were offered to have lajolla do our laundry but I wouldn't trust anyone washing my clothes at their house during a pandemic. When we contacted La Jolla initially to report issues, we got their automatic answering which stated "press ext 103" for maintenance however that doesnt get you anywhere. Finally we got ahold of someone who offered a portable heater and to have issues fixed Friday after thanksgiving. We were also offered a 10% off for the inconvenience however we checked out 2 days ago and still haven't reieved the refund. Will be contacting Airbnb regarding this. Location is amazing, costumer service was ok but they need to update listing if appliances dont work so guests can plan accordingly