The in-person check in process was frustrating. Rep didn’t show and I had to make several calls. Finally got a call 20 minutes later and was let in, but had to stand outside with luggage in the heat with homeless people all around. Also, was sent a last minute agreement that had to be signed, including uploading my DL, which made me uncomfortable. Had to do it quickly so I could be let in. The apartment itself is very nice and as pictured, but the TP holder was broken. Also, parking is very difficult and not available on 5th St. Most communication seemed automated and often there was irrelevant information included in the information. And communication seemed to come from different sources and they didn’t communicate with each other. For example, I sent a message through the app that I had checked out, then got a text the next day about check out from some other number. It felt like a very corporate experience, not the Airbnb experience we otherwise usually enjoy.