I believe "Shanna" isn't actually a real person, just pre-written automated messages that are scheduled to be sent through the app. My guests arrived to find the place had not been touched since the previous guests left it a mess. All beds had dirty sheets, all towels were used, trash and cans of alcoholic beverages were littered throughout the place, and a kitchen full of dirty dishes. I called "Shanna" but it always went straight to voicemail. I messaged "her" but didn't get a reply. After 3 hours of no response I contacted AirBnB who couldn't reach her either. They tried to find me a new AirBnB but given the size of my party and that it was now nighttime, nothing was available. I had to walk through a tent-city under an overpass to get to the nearest grocery store to buy laundry detergent since it was becoming apparent we were on our own. My friends and I all traveled 3-5 hours to this place only for us to have to clean it ourselves. It took us hours and 6 loads of laundry. Afterwards we were exhausted and just wanted to pass out on the beds we just had to make. Once the place was cleaned, it was livable, and we decided not to waste any more of our trip trying to find a new place. The weirdest part is the next day I finally get a message from "Shanna" cheerfully asking how it was going and if we needed anything, completely ignoring my messages for help the pics of the mess we had to clean up. At first, I wanted to give "Shanna" the benefit of the doubt and assume her cleaning crew was a no-show and she was out of the country. But these messages (which would then appear precisely at the top of the hour) were automated responses from a piece of software. To my knowledge AirBnB was unable to reach her during their investigation, and eventually issued me a discount on my charge. But I hate to think if there had been a more serious problem with the place, that we couldn't have corrected ourselves, then the trip would have been completely ruined. Other than the deception of there being a real host, the place was as advertised. One of the showers makes a very loud squeal when turned on, but other than that we made it comfortable. There are a lot of homeless encampments just a block North, and parking could be tricky, but nothing unusual for the San Diego. If you do decide to book this place, ask Shanna a question about the booking, and make sure you get an undeniably human response.