The hosts weren't on the property during our stay, but promptly responded to our messages so it wasn't an issue. The guest house is exactly as shown, we loved staying there. The neighborhood felt safe and we frequented the nearby cafe, which was our favorite place to eat, and other nearby restaurants. The location is incredibly close to Balboa Park which was a huge plus for us. Another plus was its distance from the airport. It was only a 6 minute drive. I was a little concerned that the short distance from the airport would be a noise problem, but we were pleasantly surprised that it wasn't. We wished we could have stayed longer. We would highly recommend this lodging.