Our first reservation with Airbnb turned out to be a nightmare. Our host cancelled our reservation the day we arrived, it was a total disaster. We have been to many vacations and this was a surely a very bad experience. I hope this never happens to anyone ever again. Host was insensitive and did not care what happened to the guests who were visiting the first time.
Airbnb did a class act, helped us find another accommodation, their customer service stayed online with us while we found another accommodation. Cant say enough good things about their support and staff. We found a great place to within two hours and they did everything to make sure things go smoothly from that point on. Kuddos to Airbnb for doing everything!!! You surely changed our bad experience to a good one. Thanks again AIRBNB.