Check in was scheduled for 3 PM and was told to wait 10 minutes. Waited 10 minutes and asked for transparency what time they think the room would be ready so I can plan on what to do with my luggage. And they stated it could be hours. I asked what the cancelation policy was if I have to wait multiple hours. And Luara explained- good cancel so we can sale the room for a higher rate later. While waiting on hold with air bnb regarding cancellation policies they stated my room was ready and said it was delayed due to covid protocols. I stated working in the ICU for the past year with covid I understand that more than anyone. Luara explained that’s better than working here with the tourist. I explained how inappropriate that comment was and you don’t want have to help intubate, sedate, and prone patients. Luara explained she wished she could do that to the tourist. I told her how inappropriate she was and she continued with inappropriate remarks. In the morning when I checked out from valet parking- which became a 20 minutes process for a $30 valet fee. I had to wait till the security guard returned from his rounds to retrieve my car. When he attempted to get my car he said a truck was parked in front of it unlabeled so he could not get my car. We had to go to the front desk to figure out whose truck was there to move it. Then when my car was brought up the security guard walked away with my keys when I asked him for my my keys he handed me the wrong keys. First review I’ve ever wrote, but felt the need to with how inappropriate some of the staffs remarks and actions were.