I booked Hang's house for my brother and my dad who were visiting San Diego for two days and she was a wonderful host, especially when it came to check-out. My family had to check out past 12 pm and she was gracious enough to let them check out a later time. All though, the bathroom was a bit busy at times, Hang did tell us that the bathroom would be shared with some other guests, so that was expected. If basic coffee/tea was provided, that would be really nice as well. But overall, it was what we expected it to be and at a good rate too.