Beware: Steve and Alexandria are Irresponsible Hosts on Airbnb.
We booked in May for Labor Day weekend and we were accepted by Steve and Alexandria. We took time off from our jobs and saved for a Labor Day weekend get-away. We came in to San Diego from out of town.
We followed the check-In instructions and waited for Steve and Alexandria. 2pm Check-In comes and goes and so we message Steve and Alexandria via Airbnb.
At 2:15 pm, as we are waiting to check in, coming from out of town, bags packed in the car, we get a response from Steve and Alexandria: "So sorry, I closed this unit. I didn't even realize their was a reservation here. Please call Airbnb. I'll give a full refund."
It's Labor Day weekend Thursday, we're from out of town, plans made, vacation days from work taken and this "Bomb Shell" is dropped on us.
Words can not express or describe the level of irresponsibility on the part of Steve and Alexandria.
With most hotels booked or way out of our budget at Labor Day weekend rates, we had no choice but to drive all the home.
Steve and Alexandria have no business on Airbnb for obvious reasons.
Also, Airbnb allows this and cannot protect you from this ever happening to you. All they did was give us a full refund and were allowed to write this review. Steve and Alexandria get $100 penalty off their next booking. That's it. To say and not be able to do anything about the HUGE inconvenience on unsuspecting travelers like us, is appalling.
You still want to stay at places from Steve and Alexandria in San Diego using Airbnb? Beware.
**UPDATE**
After posting our honest review: a mechanism that empowers us as a customers to not only share our experience but to warn potential guests, Steve and Alexandria decide to make themselves the victim by sending us message:
By Steve and Alexandria:
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Why did you leave a review?
We have 2 choices
1 not do anything. Life happens and no reason to hurt 2 innocent victoms
2 leave bad review and hurt each other even though you didn’t stay there so there is no experience to discuss
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They think THEY are the victims and try and make us feel bad for leaving our review of our experience with them as a Airbnb host?
Today we received another message from Steve and Alexandria them telling us basically that we did not know where we were going and that we had no check-in instructions on that day. Wow.
After payment was made in full, we received specific instructions from Steve and Alexandria. We were to meet at 2pm at certain address - they provided the address - that they would need to check us in. Also, that if we were going to be late or if they were not available, that they would disclose a location of a lock box and provide a code that contained the key FOB.
Steve and Alexandria did provide specific check-in instructions and for them to further insult us, after all we went through, by saying we didn't know where we were going, is just foolish.
Again: Beware, Steve and Alexandria are Irresponsible Hosts on Airbnb.