The place itself was great location. My experience with Veena the host was half way decent until we had an issue. You did allow me to check in early which I am grateful for and thought the service at that time was great. The issue comes down to the infestation of ants and trying to get a refund. Veena told me its just business on a refund and not personal. Well its personal to me as I was on vacation visiting family. Since im on vacation the resolution to spray the ants at first. It was only until I had to really complain as ants were getting in my clothes and bed. Same with the other couple who went with us. Again resolutions are not for me to spray while im on vacation and spending as much per night as a did. Not only to originally be told that a pest person can't come out until the day we check out. To me, it seems like with bug spray and not able to get a pest person until I check out that the ants were known. I know San Diego does not have a lot of bugs in general and understand things happen, but again the service was not good. We had to relocate out of ocean beach to find a place for both parties and ended up downtown. This was an inconvenience and more money out of our pockets because our events were in ocean beach. Hey its just business I guess. Sleeping with ants in bed, on the floor, in the shower and kitchen is just normal business I see. Again communication was good until I made Veena aware of the ant situation from the beginning. The least you could do is refund us this trip because its simply gross to be surrounded by ants. Yes, I tried for two days to get another place in OB but couldnt. That is why I stayed and in hopes Veena was able to provide something other than me having to spray the issue at your place. Overall experience could of been great and remedied quicker, but it wasnt. We had to relocate but sleep two days with ants in bed and couldnt get a simple refund. This is not how business is ran. Veena also said she was going to refund an additional day then backed out on that. Apparently people's words and service means nothing to the hosts. I honestly loved the place at first and thought it was great. Everything but the ant issue and then having to come up with a solution with Veena was not great. Overall I wouldn't stay here again, but hope the ant issue is remedied for the next customer. Again, I feel this was not disclosed to us as bug spray was already in the place. Of course if we knew about this, we would of never stayed so im sure that is why it was kept quite.
Respectfully,
Ryan