Booked a getaway trip with the boyfriend for Labor Day weekend in San Diego. The location of the airbnb is just minutes away from Little Italy. A cozy two-story unit in a condominium complex.
I messaged Juliana regarding how to get to the airbnb a week prior to the actual stay. She provided simple, clear directions to get to the unit and the code to the key lock for the front door.
However, after that it was just like a scavenger hunt! No I formation provided regarding how to get into the bedroom, it was locked! I messaged her again and even called her directly twice, but no answer or even a call back. My boyfriend and I were searching high and low for the key. We finally found multiple keys in a basket and had to try them all, and alas one of them opened the bedroom door.
Wi-Fi was listed as one of the available amenities of the airbnb. There were no notes or documentation of the username and/or password anywhere to be seen. I messaged her again and to this day the date of the checkout, I have not heard from the host since the first initial message.
I understand that this is a new airbnb host but communication is key especially when you do not have things down. The place is furnished nicely and she provided/stocked the airbnb adequately, nonetheless I would have appreciated better communication and instructions. Please contact this airbnb host first thing before you check in to make sure all your questions are answered before being thrown into a scavenger hunt.
UPDATE
Was contacted by the host regarding what had happened and was told a cleaner was hired and the wrong room was locked. Also the co host was unable to respond to my messages.