This is my 6th stay at Susan's place (and I have another booked for January 2017), and it's always lovely. (I wouldn't return if it weren't.) Check my April 2015 comments for my first impressions. I can now add this anecdote -- at 5 o'clock one morning (I was still on eastern time), I texted Susan about a problem with her tv/internet coverage, asking her to take care of it later that day. I discovered an hour later, after the coverage issue had promptly been remedied, that she keeps her texts on all night long in case her guests have an issue. So when I had texted her, she had arisen from bed, called her internet provider, and taken care of my problem! So while I felt guilty about having texted her in the middle of the night about a non-emergency, it gave me something new to write about concerning this recent stay ... Susan's top-notch, highly-responsive customer service!