Dealing with Shawn(the host) during this reservation was a terrible experience. At first, we were hoping to cancel as we had members in our group displaced by the wild fires that were occurring though out California. All Shawn could say was “check the cancelation policy” and “I wish I could help you out”. We were just looking for something reasonable. Shawn was un accommodating, even given the extreme circumstances. Nonetheless, my party decided to stick with the reservation.
Upon arrival, we noticed that this house was NOT clean. We messaged Shawn about our concerns. Shawns answer for this was to show up at the property, at 9pm to try and address these issues. At 9pm we just wanted to unwind from our travel days and have dinner and try to relax.
While addressing these issues Shawns solution was “if you won’t like the place you can leave”. After already spending $1200, that he wouldn’t even entertain a partial return for, a new place(at9pm) was not the answer.
Shawn insisted that he hired a cleaning company that came in After each reservation and cleaned the place head to toe. Shawn should get his money back if that were the case.
I asked Shawn to communicate with me on the Airbnb app so everything has a paper trail, instead he would text and call directly. Enough of the terrible experience with the host.
The house itself is an older home. And that was cool with us. It had no AC. And that was cool with us. The pool looked great, and it was. The linens were clean, how ever, not enough body towels in the bathrooms for a large group. The beds are extremely uncomfortable. There were pest traps placed through out the house, in the open instead of discreet locations. The downstairs bathtub was clogged for the duration of our stay.
All in all, Shawn is probably the most unprofessional and inhospitable person I’ve ever dealt with, the house was gross. And I hope no one experiences what my party and I went through.