Janet & Scott we're very responsive. check in was easy, the code is sent to you right at check in time. If you need a late check out it can be available for a $20/hr fee. The unit is as pictured. Linens were very clean. A little older but clean apartment and had everything you need. It was upstairs which isn't ideal and less likely to use outdoor space. The fire pit pictured is directly in front of floor unit so not exactly ideal nor private for the people using upstairs. The unit was supplied with brand new pack n play and highchair. My only suggestion would be to supply kids cups and dinnerware. Unit was smaller but it was exactly as described and good location to everything. Others mentioned it being loud but it wasn't bad. Sure, you hear the rollercoaster but you're literally 1 block from it and see it from the kitchen window . The garage space was really small so everyone has to get out before moving the car in. Not a big deal. It's nice to have a garage space! All in all we enjoyed our stay. Great, clean and responsive! We would book again but probably opt for lower unit since we have littles.