The host is great and very responsive. The unit is modern and well designed, and it serves it's purpose well. There are a few reasons I gave it 4 stars. First, there are no windows. Therefore, you can't get fresh air other than the heater/AC unit or by leaving the front door open, which also doesn't get much ventilation because it's in a blocked off corridor. This was an issue for me during COVID because there isn't efficient ways to clean the air. The second reason is the bed. The bed is terrible. No a big deal if it's a quick trip, but I wouldn't want to spend more than a night or two. It's like sleeping in a taco shell.