The place was nice, but getting in was a nightmare. The instructions were very unclear -in the welcome email they sent me 2 separate codes for the lock (I am yet to know what the first one was for). I called for assistance, and they were unable to get me in the first night. The house is divided into two units (one which I was renting, the other had another person renting), the first night when I was in the phone with the customer service rep they incorrectly instructed me to get into the other unit in a desperate attempt to help me get into mine. Needless to say, the person in the other unit was extremely upset, and so was I. I am still waiting on a refund for the first night, which they told me they would give me a couple weeks ago. The second day I was able to get in after getting on the phone with whom I think is the owner, who instructed me to use a lockbox that had a key for a side entrance. Would have been REALLY good to have that info the first night.