We would like to share our unpleasant experience staying at Zeina & Mo’s place.
We arrived right at 3:01PM only to find the house messy/dirty. I contacted Airbnb & I was advised to contact the house’s owner directly. When the service cleaning people came, they finished cleaning in 45 minutes as they said. However, once we entered the house, we realized that they have done a superficially cleaning job. We had to clean the house ourselves. We mopped the floor, cleaned the kitchen counter, cleaned the microwave and washed the toilet seat. (We took pics/video & we would be happy to share if it helps anyone else).
We didn’t settle down in the house up until 5:45PM. All of this resulted in so much distress for our family considering we had just spent 9 hours on the road and our two kids, ages 8 and 12, were exhausted and hungry. Nevertheless, at the end of the day, we can understand that sometimes things like this may happen. However, we are absolutely disappointed in the way Zeina handled this incident. We were offered to cancel the booking and get a full refund. I replied: “Would that be the only option you could offer us? I think if we were to cancel the booking that will result in even more distress for our family. After all, we have already taken care of the cleaning”. Zeina also mentioned that she’ll compensate us but we haven’t seen any compensation. Last time I texted Zeina was last Monday (08/09/21) to check on the status of the compensation but I haven’t received any response.
Thank you for reading my review and sincerely hope this doesn’t happen to your family.