DONT DO IT!! I DO NOT RECOMMEND THIS HOUSE!!! I booked this location from the 17th to the 20th of November for my husband’s 40th bday. We arrived at 1 am on the 18th thankfully our flight was late. Upon entering the house we immediately noticed the house was freezing cold. We turn on the thermostat and waited an hour , there were no signs of any heating. To make matters worst I decided to give my son a nice hot shower to keep him warm while we wait on the heat. To my surprise there was no hot water. I immediately contacted vacasa with no response. I contacted air bnb whom was able to get in touch with vacasa. Vacasa kept sending me an auto generated message that someone would get in touch with us. I called both vacasa and air bnb multiple times with no solution. I had to turn on the oven and leave it open in attempt to keep my child warm . I asked for a refund since we weren’t getting any help , Airbnb told me because they escalated the matter to a case manager on their end , it was at the discretion of the case manager. Vacasa didn’t send a worker until almost noon time. We spent over 10 hours in a freezing cold house with no heat and no hot water. When the worker came he informed us that the heating pilot was off as a result , there was no heat or hot water. He assured us he would speak to the property manager for dinner vouchers as a form of some type of compensation. He never came back . We were never offered any compensation. We reached out to vacasa during the incident and inquired about compensation for all we endured , we were told is at the property manager discretion. Up to now November 22 we got no follow up calls or email regarding our experience and or compensation. The remaining days after the pilot was turned on the hot water ran periodically most in the afternoon. Nothing in the morning or night when we needed it. The views were ok nothing exciting as the pictures. The pictures appears to be very edited than what we got in person. I have stayed with vacasa before in Malibu at another house and my experience was great. I believe it’s not the company fault but , the terrible house manager fault who present as not giving a damn from the lack of communication. We booked this house ahead of time at least a week in advance and they should had ensured the pilot was on especially knowing that we were traveling with a child. Don’t do it I would absolutely not recommend this house. False advertisement. Terrible experience.