Fir was extremely helpful during our stay, truly proving to be a "super host". When Airbnb canceled our original 2 bedroom booking (a phony listing) and messed up our stay in San Diego, they reschedule us to a 1 bedroom here. Luckily, Fir's great service, understanding, and care to helping us made the experience much more enjoyable. When we needed more pillows or shampoo, they delivered. I also asked if we could have our sheets cleaned and he went above and beyond to give us the 5-star hotel treatment with clean sheets and a made bed. He was quick to respond to every message and very clear with instructions on how to get into the room.
The room was very safe. The front gate has a passcode keypad, the floor number has a passcode keypad, and then each individual room has its own passcode keypad. Lastly, after checkout, my girlfriend forgot her Apple watch here. I messaged Fir and he quickly retrieved it for us. He held onto it and we were able to get it back. Again, great service.