The property had not been cleaned and was not ready until almost 9PM. The listing stated it would be available at 4, we arrived at 5:15 to find a complete mess, garbage bags in the front, dirty sheets, towels, bathroom and bedroom. There are holes in the door, stains on the couch, and holes/dents in the walls.
The property manager was apologetic, but there was nothing offered to make the situation right. We were asked to provide the ages of our children when booking, we have a four month old and a 3 year old, both needed a nap when we arrived. We had to leave the unit and could not unload our car so a cleaner could come to the unit. I had to text to get updates and eventually just had to go back as the property manager said the cleaner would 'work around my children,' at 8 at night... We had to drive around with our loaded up car for hours waiting and trying to get the kids to sleep. We lost the first half day of our stay and what should have been a time to relax and settle in was anything but relaxing.
I'm very patient and was appreciative that they got the unit cleaned, however as compensation for the inconvenience we were offered half off one night of a future stay with a three night minimum. When I said that we wouldn't be staying with A.C. again and we'd like some sort of a credit for the completed stay, communication just stopped.
This was a totally unacceptable first night. The cleaning wasn't even complete by the time we left. Instructions are to start the dishwasher with your dishes upon leaving, when I went to do this, I found it was still full of dirty dishes from the prior occupants. I stayed behind to hand wash our dishes and let the property manager know why they would be out drying.
If you do stay here I hope your unit is ready, but just know it's not a guarantee, it may take 5 hours after your check in time to be ready, and if that's the case there will be no consideration made by A.C.