First the positive. Great location, the place is clearly well taken care of, nice amenities, comfy beds, modern touches, easy access. We had a wonderful time in OB and greater San Diego. The bad: Your management needs improvement. We did have a noisy dishwasher that liked to go off at 5 am but you fixed that so thank you. What turned us sour was when the A/C died on the evening of the 23rd. It was too late to contact you so we waited until the next day. When we called, you sent an A/C tech who found the Condenser was dead. He did not have a replacement and it would take a few days. Unfortunately, we were leaving on the 25th so it would not be resolved before we left. It got quite hot Wednesday in the property. You had an employee drop off a fan but we quickly found the fan was a heater. I called again and was told all you could do was send the right fan, which was done; however, there was no one that would even entertain the concept of a reduced price for our stay based on the broken A/C. I reached a lady named Michelle who was more interested in telling me she was on an important overseas call than taking care of our issue. I eventually chose to hang up on her because she was being rude. We slept very poorly with fans blazing on top of the covers. So, nice spot, poor management. Also, you should have some kleenex and perhaps a toaster for guests. Toilet paper was extremely thin but that may be required by the plumbing or septic system there.