Hang was a very sweet and welcoming host. When we first met her she welcomed us with a big hug and made us feel at home.
A big thank you on her flexibility on having my mom instead of me as her guest. Originally I booked the room for my husband and I but plans changed and after he couldn’t come to San Diego anymore we decided to let my mom stay at the airbnb while I stayed at my sister’s apartment. Hang had no problem with the change of plans and welcomed my mom exactly the same way.
There were some minor issues at check in which the host solved right away: At check in our hosts were not home and unfortunately we had not received any check in information beforehand (we received the online information only after checking in). 10 minutes after our arrival the hosts also arrived. Unfortunately our bedroom was not move in ready, it still had to be cleaned. This was a bit disappointing at first, but when my mom returned again later in the evening everything was move in ready. I suggest to future guests to let the hosts know in advance when you are going to check in. We checked in only 15 minutes after the earliest check in time of 3pm and only gave a one day notice in advance.
At check in the door key didn’t work properly. Hang’s husband immediately exchanged the keys so that opening and locking the door was not an issue anymore.
My mom was very happy to get assistance by Hang’s husband at checkout when carrying the suitcase down the stairs.
All in all we would like to come again and stay at this airbnb, thanks again for having us!