The person that called for the host doesn't use email, and the verbal directions were terrible. I had read them back to him and he agreed, but they weren't accurate. It was like a reverse escape room finding the location and how to get in. The trick to getting in is along the wood fence, not the wrought iron one (there isn't one...). I could see over the top and recognized the unit and see that there was no dog in the backyard - so we tried to get in. Behind the telephone pole is a short piece of string that opens a gate. To open the unit, you need to push the door closed so you can turn the lock after entering the code. If you don't push, the lock won't open and you'll be timed out. We eventually cleared all the levels and made it inside. It was a clean, updated room, but the small courtyard is shared with a half dozen other units. There will be others using the table at your door. It is close to the beach and a nice place on the inside.