It was a very rocky start to our stay as the previous tenant forgot to put the key back in before they left. The host was scrambling to find it but the other guests took the key with them. We were unable to stay at our originally selected place. The host (thankfully) had another listing for us to stay at but did not want to compensate us for the stress of the check in or the lack of follow through with our original plans. Part of this was out of the hands of the host but the host lacked empathy.