Location was great, but our experience was not. We paid a premium to book New Year’s Eve and walked into a dirty house (unmade beds, dirty towels all over the floors, trash on counters like used band-aids, makeup sponges). Laura’s response was that the house keeper was on their way. Fast forward 2.5 hours later no one has arrived and no further responses from host - total radio silence.
At this point its 6 or 7pm and too late for our family (10 adults and 4 babies) to make other arrangements. Instead of enjoying our stay we had to spend our time doing the laundry to have clean bedsheets and towels to use. We had to clean and wipe down the darn place ourselves!
We didn’t hear from the host again until the next morning at which point she claimed the housekeeper stood outside for 10 minutes but was too scared to go in..?!
We understand mistakes happen, but what’s unacceptable is the host ghosting us when there was an unresolved issue.
Steering clear of this host and their properties