Our review of this property is based only on our interactions that we had with the hosts. We needed a place to live for three months and chose the property solely for reasons of location and the fact that they had A/C in the unit. Anyone who lives in San Diego knows this is an amenity that is not only crucial July-October, but also one that is imperative to have especially if you are staying on the third floor in a full sun facing space.
Upon check-in it was the first thing that hit us in the face…stifling heat, radiating throughout the home. Upon further investigation we noticed that there was in fact no air-conditioning in the unit, at all.
When we reached out to the host to question why we were falsely misled about the home having air-conditioning, we were met with attitude and gaslighting instead.
I could make a very long story even longer with the audacity and complete lack of understanding or flexibility that we experienced with this host, but I’ll cut it short with this:
1.) The host refused to refund us for the entire months rent we had paid upfront for us to live in their home and stated that THEY were losing out on money by letting us out of our extended reservation. Like they were doing us a favor!?!? WE HAVE NO WHERE TO LIVE NOW!
2.) They falsely advertised having air-conditioning, when they outright knew that they did not. Furthermore when it was brought to their attention they said, “ Don’t worry, you won’t need it. Just give it a try”. What?!?!
3.) They left us scrambling to find a place to live during peak tourist season in San Diego. NO LESS over the Fourth of July weekend when everything in the entire city was sold out!
To say we are disappointed is an understatement. These people had an opportunity to do the right thing and give us our full money back, seeing as though they blatantly lied and pulled a bait and switch to get a long-term tenant in their home with the rouse of having A/C. They ruined our holiday weekend; put undue stress and financial strain in our life, and in general, soured the whole Airbnb experience for us.