This was my first time trying Airbnb so I was a bit apprehensive. Thanks to Chuck and Helen's hospitality, I can wholeheartedly say that I never want to stay at a regular hotel again. The cottage was so quaint and perfect. We did not get to meet Helen but Chuck was fantastic. He really made sure we had everything we needed to get the most out of our stay (FAQ printed, brochures for the area, recommendations, etc).