Pros: Great location, walking distance to the beach, surf boards, bikes, towels, and numerous amenities provided. Tons of interior space, can easily fit up to 12 individuals comfortably. Modern and remodeled interior. Large kitchen with a gas stove and dining table.
Cons:
TLDR: Showed up at check in, sat outside for 30 minutes waiting for cleaners scrambling to finish. Entered home to find dirty used towels in the bathroom, footprint on bedsheets, etc. Forced to escalate and contact AirBnB Support. Host unhelpful and eventually unresponsive.
The host confirmed a 4PM check in. We arrived at 4PM only to find 2 vehicles (cleaning crew). still in the driveway. It took nearly 30 minutes of back and forth with the host before we could finally check in. Not only was the host extraordinarily unhelpful and unresponsive, we missed our reservation we had made a month prior. The cleaning crew was in a rush to leave, and upon entering, it was apparent they rushed the job. We found a dirty footprint on the bedsheets, dirty used towels hanging in the master bedroom, leftover items from the previous airbnbers, and shampoo / body wash on the shower floor. We sent these complaints to the host, who never responded. We were forced to push our complaint up to AirBnB Support who was thankfully able to resolve our issue. For a hefty $350 cleaning fee, this is the last thing we expected.
We were taken aback since they seem to have numerous shining reviews, but this is one of the most poor experiences we’ve had, and horrible communication by the host. Personally, we would not want to stay at this location in the future.