The AirBnB was originally booked for December 30th, 2021 at 3:00PM until January 1st, 2022 at 10:00AM. However, when speaking with the host on December 28th we had his written permission that we were able to check out at a later time at 2:00PM. As such, we began our stay at the AirBnB with a check out time of 2:00PM as stated in writing by the host.
However, at around 10:45 AM a lady from the cleaning service who had driven from Tijuana attempted to enter the AirBnB. She was not wearing a mask. When she noticed that we were still residing in the AirBnB, she exited and contacted the host. At 10:46AM the host messaged us that we had to exit by 11:00AM with only 14 minutes to pack. I then met the host outside with the cleaning lady. The host was also not wearing a mask.
The host informed us that he had another party coming and that we had to leave immediately. I showed him his written statement that allowed us to leave at 2:00PM, but the host demanded that we leave despite his written statement. I told him that although this was in violation of our agreement, we would leave within 30 minutes. He stated that we would have to pay an extra $50 directly to the cleaning lady for making her wait 30 minutes as she had driven Tijuana. Our party cleared out at 11:30AM, and I did not pay the $50.
There are several serious issues that I would like to address to all Firstly, the cleaning lady attempted to enter during the duration of our rental contract without Notice of Entry. Several of us were sleeping, and none gave her consent to enter without notice. This was not only an infringement upon our safety and privacy but also a clear violation of our rental contract as the cleaning lady attempted to enter without Notice of Entry. Secondly, the host was very disrespectful and deceitful. It is more than clear in the writing that he violated his written agreement of our AirBnB contract.
However, the most serious issue is our health safety. When entering the house the cleaning lady did NOT have a mask. When conversing with us, the host did NOT have a mask. This issue is exacerbated by the fact that the cleaning lady had commuted from Tijuana, across the border in Mexico. I had a mask on, but the host kept insisting that we leave immediately. In addition to the violation of our written agreement, the host has violated our health safety by potentially exposing us to the virus. I tested positive the week after.
AirBnB refunded me the whole reservation, but I believe it is my duty to let future tenants know what occurred. Although this was a negative experience, a great outlook at this is to know AirBnB will stand up for what's right, for their rentors, and for public safety. I thank AirBnB for correcting this, and I look forward to renting from AirBnB again, knowing that I'll be protected from
scammers like Scott.