Jan was a good host. The air conditioning wasn't working when we got there and it took 2 of the three nights for it to get fixed. the Host was gracious and got us a fan. I had also asked previously about a pack n play and was told the rental didn't have one. Upon arriving I found a pack n play had been bought or brought and for that I was grateful. the unit seemed clean to me, and as long as I messaged inside the Airbnb app I got timely responses.