James was incredibly friendly and very responsive. Unfortunately, the apartment looked NOTHING like the pictures. First, do not be fooled by the words fashion valley. The neighborhood is sketch and rundown. Some neighbors threw up gang signs to my husband. Next, there is no AC. Reading other reviews I don’t think the AC ever worked. There were no curtains or blinds on any of the windows in the living room so anybody could see right in. The carpets were filthy and all the blankets on the beds had stains on them. Now the bathroom (shaking my head) shower, sink, and tub were covered in dirt and hair. No toiletries. Just filthy. We stayed for about 15 minutes, packed our car and headed to the Hilton. This place is not for a family please heed my warning.