Charlotte was attentive and helpful. The home is very beautiful and you can tell it was furnished with love. Our experience at this particular location was so-so. On one hand its a cute little home and a very convenient location. We were able to walk to the beach and shops. On the other hand as others mentioned it is at the corner of a very busy street. This normally would not be a problem, just close the windows, but since there is no air conditioning and no fans (at the time), closing the windows causes the house to become very stuffy and hot. Fans or a cooler would easily fix this problem, but there are none, other than the ceiling fan in the bedroom.