Good morning, when me and my son arrive to the unit we tried to contact the host to get instructions for parking and got no response. It took us over 45mins to get parking because of the location that where getting the bars traffic . I also tried to contact them for instructions on the ĺights that didn't work and living room fan that did not turn off , still no response The unit was extremely cold with no heat so we couldn't take it any longer and had to check out at 7am this morning because it was unbearably cold and my son was miserable. Did not enjoy this stay at all.