When we arrived to the cottage (#4) it reeked of urine and there was a huge wet stain on the couch. The cushions are attached so I couldn't remove it to throw it outside to better the smell. I immediately reached out to Ashley and when I didn't hear back for several hours, I reached out to Eric. After some back and forth they decided to send back the cleaning lady when she was finished at another house. Hours go by and we are trying to enjoy the start of our trip in the outdoor seating area (because again, the place smelled so bad) when this poor cleaning lady comes back (it's like 9-10 pm at this point). She was so sweet and apologetic and we explained that we 100% knew it wasn't her fault -- the place was pretty clean otherwise. She told us that she had informed the hosts 2 hours prior to check in that the couch was an issue and the place wouldn't be ready at 3 pm. I had reached out multiple times that day for an early check in and not once was this mentioned to me. We could have pushed it back no problem but instead walked into a piss place and had an extremely uncomfortable situation dealing with a cleaning lady working overtime in our vacation rental while we awkwardly sit outside. I texted Ashley at this point to see if we could move the couch outside and she didn't respond.
Nevertheless, the cleaning lady did do a great job cleaning and covering the couch with plastic and a new cover which prevented the smell from continuing. But like who wants to sit on a couch they know a stranger pissed all over?? I texted Ashley and messaged Eric to reiterate that the cleaning lady was great and this was obviously not her fault. They insisted on coming by to clean it again themselves to which I said that it was fine as is and the issue was the fact that it should have been communicated to me prior to check in. Ashley dropped by while I was out to leave a bottle of wine for a gift -- but I don't drink. Eric offered a whopping $75 refund for our troubles but I have yet to see that.
Overall, location is great. Its a cute small place but there are many like it in the area. I'd look elsewhere.