We could not get in the house. There is a locked dead bolt in addition to the keypad code, that we had no key for. LONG story short after a long hold on the phone, they gave us a “combination” to a lock box located on the property which had a key in it. Upon retrieving that key, it was the incorrect key and did NOT open the dead bolt. So we were stuck outside until some one finally showed up an hour and a half later. The host offered us nothing at all for this major inconvenience. Major disappointment!