This negative review is a reflection of the condition of the house and poor customer service on the part of Airbnb. The property manager, Eric, was great with us.
Let's start with the Air conditioner. The listing states that the AC unit is only available upstairs. The host said "the AC is usually unnecessary, especially at night when the temperature drops to the 60's and the house cools off naturally". That may be so most of the time, but this particular weekend it was unseasonably HOT and HUMID. In fact, if you watched the news, there was a heat wave in town that brought miami weather to SD. Awesome!
The first night for us was terrible to say the least. Only two of the rooms were comfortable enough for guests to sleep, the further away from the AC unit you slept, the more uncomfortable it became ( and I'm just talking about the main floor). The lower level which had no AC (even though there was a thermostat) was basically a sweat lodge. This may sound like hyperbole, but I assure you, it's not. After the first night we tried to make the best of it. But obviously it was even hotter in the morning. Trying to make eggs in the morning was interesting with the added flavor of forehead sweat drippings.
But enough about the AC.
The bathrooms in the house were nice, overall. There was a plumbing back up in a few of the tubs, but I'm sure that could've been fixed easily. The patio furniture was in bad shape. Bird droppings on a few cushions. Dirty cushions. Patio furniture was coming apart. The table tops were dirty on the patio. The pool table and dart board were in bad shape. The couches in the "game room" had large tears in the leather/fabric. The outdoor fridge had mold in certain spots. Some of the cabinets throughout the house were banged up, cracked, with paint chipping. The utensils were old and some dirty. The pots and pans, also in bad shape, rusty, dinged up, and the Teflon was peeling off. The toaster oven needs to be decommissioned as does the coffee maker. There was an ant problem in one of the bathrooms (not a huge deal, it should be corrected before getting worse).
The beds were actually comfortable, but they definitely need to be washed, or at least dried after we slept in them.
The house had a nice view of The Valley, although it is not in the greatest of neighborhoods. It never felt unsafe, but several of the drivers warned us about the area. We did not feel comfortable leaving our windows open to help the house cool down.
The property manager, Eric, did offer to bring us a few portable ac units, but if the house could not cool down with the central air conditioner, we didn't see how a few swamp coolers would be any more effective.
After one night we decided to book another property. We packed up and left the house the next afternoon.
Eric as any good property manager would. Decided to uphold his cancellation policy. So we got nothing back. Loss of over $4,000. Airbnb offered to give us $82 😂 for our troubles. This review will probably never get posted, and that's a shame. This is an honest review. This property wouldn't be so bad if the price was say $350/night. Until they fix all these mitigate all these issues, that's all it's worth. (Assuming there's no heat wave of course) hot weather looming...stay away from this place.
I would to thank Eric the property manager for his great communication and professionalism. I hope this review prompts the homeowner to make some improvements.