Heather was very easy to get in touch with & graciously answered questions & offered suggestions for their neighborhood. Mike responded within minutes when we couldn't connect to internet & had that fixed immediately. The bungalow was very clean & offers a well equipped kitchen (including some basics in the cupboard like oil,vinegar, salt and pepper), plenty of nice towels in the bathroom & comfy linens on the bed. Easy walk to quite a variety of restaurants, a very nice small market and a quick easy drive to Balboa Park & the zoo.