Communication was great pre-checkin but after I checked in and had issues with a broken table and missing lightbulb, it took her 4 days to get back to me, by which time I was about to leave. I hope this isn't a frequent oversight, but it was a bit disappointing not to have a response. You get the sense they probably manage a bunch of airbnbs, everything was very systematic.
The apartment was good, overall. The cleaning was only ok, there were some crumbs and dust in corners, but otherwise the apartment is new and decently appointed.
It was a real plus to have a washer and dryer available. There is some noise from the street if your windows are open, but otherwise a peaceful location, close to lots of East Village locations, a block from a Starbucks, and a couple blocks from a grocery store.