Check in was 9 pm -11 pm . I got there by 10 pm go upstairs open the door and the bed was not made it was dirty there was a dirty towel in the bathroom and trash on the floor I messaged Benjamin to let him know the room was not clean and asked him if he was going to have someone come and clean it anytime soon , waited for he’s response for an hour. Never heard back From him so I left him a message through Airbnb app to let him know I was not going to stay anymore because it was already too late and so I kindly asked him for my refund back , then the next morning I saw a missed call from him he had called 2 hours later that night and sent me a message to give him a call back but he never answered me for 2 days I kept calling him all day and trying to get a hold of him never heard back . Luckily I got my refund through Airbnb customer support . They told me because it was my first complain they could help me fix the issue … but Be careful . 183 dollars was my refund .