Checked in at 7:30pm Tuesday evening.
House was never cleaned.
Called repeatedly to vacasa.
Was finally told to buy cleaning supplies and they would reimburse us.
They also said they would refund us but did not give an exact amount.
Spent hours of our trip cleaning, then attempting to get a definitive answer from them on how they would make it right. Got shoveled around countless times and then they said we will refund the cleaning fee of $150!
In addition the cleaning crew they sent on Wednesday accidentally took a pair of lulu lemon shorts and an expensive pillowcase my daughter brought. They refuse to even acknowledge those losses and reimburse us for those items AND the cleaning supplies and time we spent cleaning! We will NEVER ever stay in an AirBNB home that is managed by Vacasa. I am actually contacting our business attorney to file suit against them for the entire trip. Since they refuse to answer calls and make things right. All we expected was compensation or return of the items mistakenly removed, cleaning supplies, and maybe One nights charges to apologize for the inconvenience. Nope they pretty much told me to go punch sand and here’s $150!!! $1750 rental for three nights. We’ve stayed at countless airbnbs over the last three years most of them for much higher prices and we have never ever experienced such horrible customer service.