Very responsive with easy check in and check out process.
There was another guest who was rather rude but Bill and Ed addressed the issue.
They had very thoughtful touches including a personalized hand written note. The room was spacious and clean and super cute. The location was great but it can be a little loud because it is so central.
They was some snacks and water in the room and clean towels and soap, etc in the bathroom.
Overall great- the only thing is you have to make it up the stairs with your suitcase.
Overall would highly recommend.