WARNING: STAY AWAY. We experienced harassment and unsafe behavior.
Our ATTEMPT at staying was awful! First of all, we don’t understand how it can have any good reviews regarding the level of tidiness at all. This room was obviously no deep cleaned in forever, and prior our checkin it wasn’t even vacuumed. But that’s not the worst part.
Let’s go through the experience chronologically:
We had a long drive from Northern California to San Diego, so we came around 10PM. We came in quietly, left out shoes on the rack by the front door and met another guest with whom we had nice, friendly chat. Then we got upstairs to our room.
And oh boy.. THE ROOM WAS NOTHING BUT DIRTY!! There were hair ALL OVER THE ROOM: on the floor, on the couch, and most importantly ON THE BED! The bedsheet were all stained. Some pieces of popcorn underneath the bed. Stains on the ceiling and on the walls, spider web.. You name it! We took pictures and videos of everything and reported to Airbnb.
The bathroom was not better then the room: it seems like it hasn’t been even lightly cleaned in months.
The further - the better:
We contacted Nathan because of the situation due to obvious unwillingness to put our 4yo child and ourselves in dirty bed. So we asked if we can get our sheets changed and then discuss the cleaning issues in the morning.
Nathan wasn’t there, so he tried calling his sister first, but she was already sleeping and therefore he asked us to knock on the door of the room to ask his sister for assistance, because he couldn’t reach her by phone. I knocked on the door - no response, so I had to repeat the action.
When the woman finally opened the door and came to clarify the situation her (presumably) husband came to our room and blamed us for knocking on the door to loud.
Okay. The sheets were changed.
But wait the BEST part is this:
Then this man came back banging HARD on our door, demanding to open it up. At first, I refused and told that I will call the police. Then I decided to open the door to try to talk to him and defuse the situation. That’s when he started yelling at us saying that by knocking on their door we woke up his son.
When I started to respond, things got even louder. And this man tried to kick us out of the house and became very provocative trying, I think, to start a fight. Thankfully, at the end of the day, Nathan’s sister calmed him down, so we were able to get out and contact Airbnb.
Our daughter couldn’t normally sleep for next days after this situation. She was scared and was afraid to be left alone even in the neighbor room.
So basically we got yelled at, been demanded to leave the house and our 4yo left scared to death for fulfilling instructions of the host. Which, AGAIN, was caused by the utter uncleanliness of the room that we paid for.
Initially we were ok with staying for the night, when the sheet was changed, but the further events of the evening made us leave by 1AM the same night.
We left with scared child, feeling of complete uncleanliness, humiliated, disgusted and with empty bottle of sanitizer.
BEWARE!!!!