Some concerns with this post and I think a lot can be remedied by updating manual with current situations. For example - back up linens were not available in closet and as this location was rather cold this was a concern. I also think that cleaning crew may have contributed as lights were unplugged when we entered the space, leaving us searching.
First off, the specific questions went unanswered for this posting. Check in ended up being delayed because of other tenant, which meant that WE were receiving communication about check out (but not our questions). We also experienced a power outage during our stay - a heavy concern. This location is also LOUD. The floors are incredibly thin and you can hear neighbors at all hours of the night/day from anywhere in the unit.