We had a horrible first night at this place. (I had booked two nights)..There was A LOT of noise coming from inside the place (very loud squeaking and alarms going off) the walls are really thin.. we probably were woken up a total of 7 times throughout the night. It’s a small place and very convenient as it is downtown. However, because we were not able to sleep and needed to in order to keep traveling I let the owner know about the concerns and let him know we wouldn’t be coming back for the second night. I felt he cared about us not having a good sleep when I first sent him a message then after letting him
know about the details he stopped responding. I understood the noise situation was likely out of his control, so I told air bnb I was not seeking to get a refund for the night stayed (first night). However I was only hoping to get a refund for the 2nd night stay. The owner refused. He kept the cleaning money and all, even though the room was not used. I felt this host stole from us. I thought I was being fair with not requesting a full refund when you are supposed to have a bed (somewhere to rest without disruption) and bath through air bnb is that not true? I will likely not use air bnb again if I don’t get this resolved.