Overall the house and location were nice. The view was great and the pictures upon booking were accurate in person. Check-in and check-out were prompt and seamless. But the main reason for the two-star review was that the host had asked me for $2,100 more on top of the list price after booking and paying for the reservation. I had selected the dates of my stay and paid the full amount of $15,390.29 (for a 3-night stay), had my reservation confirmed, and then later received a message from the host asking for more money because he mentioned the price listed on Airbnb should have been more. I proceeded to call Airbnb to see if this was acceptable, but they assured me it was against Airbnb's policy and that I should not pay anything additional. I let the host know this and he was still trying to get me to pay more or change the dates. After going back and forth a few times, the host then stopped communication (all messages logged through Airbnb messages). A few weeks went by, and I was worried that he would cancel my reservation close to the time of my stay, but the property manager reached out 48 hours prior to check in and let us in the day of and checked us in promptly and professionally.
The stay was good aside from some of the amenities were not functioning like the elevator, dishwasher, parts of the speakers throughout the house, and hot water knob in one of the showers were broken, leaving guests to take cold showers each day. These were all advertised as working upon booking. Upon check-out date, we cleaned up the house, washed all the dishes, put all the sheets and towels in the laundry room and started a load of laundry prior to checking out. The day after checkout the host asked for $987 additional reimbursement fee for a few dirty towels that were used to wipe the floor connected to the backyard since the ground outside was not cleaned and had a lot of dirt on it, some dirt marks on the entryway from the backyard to master bedroom and some marks on one of the bedroom bedsheets. There were a lot of stains on all the carpets throughout the house prior to our stay and there were no instructions for us to take our shoes off while being in the house so naturally there will be shoe marks on the floors. I have never had a poor review or a host ask for an excessive amount of money after already going against Airbnb’s policy at booking. I felt like he was trying to unfairly get more money out of us and that was not right. Overall, my experience working with the host was very disappointing.