Scott is very amicable and so willing to come quickly to address any "fix-it" issues. We had a couple of things that needed attending to and he was "Johnny-on-the-spot". We had guests arriving at different times and he allowed the early ones to get into the house ahead of schedule even though they were not the actual client. I really appreciated that as they would have to found someplace to hang around until my arrival. He is very friendly and has been wonderfully patient with me from the get go answering all my questions with kindness even though I am sure I asked some more than once. He was to contact and took my calls quickly or returned in a timely manner. He helped make a special occasion fantastic for me! Thank you, Scott!