I am not usually the one for bad reviews but our stay has not been pleasant. First of all the house is in front of a Covid testing center. It would have been nice to just mentioned it just as courtesy as not everyone would have been comfortable. The house is really pretty but we found it dirty: Duvet cover with multiple spots of unknown nature, rubbish in the garden, a fork not cleaned, hairs sticket to bathroom cabinet, sofa with coffee spilled by last guest.
Most of the issues have been solved quickly besides the sofa and the duvet/pillow. So we put a beach towel on the sofa. But we were refusing to sleep in that bed with the dirty duvet/pillows. Especially now during covid we need to be extra careful.
So at first I asked if there was a clean one in the house so for a quick fix I would have changed myself. I wasn't abviously happy to do it but I was really determined 'to save' the holiday that just started with not much trouble and time spent texting.
But apparently no clean duvet/bedsheets were in the house. So the manager dropped a new one by the house without providing the service. We had to change it ourselves.. on our holiday! My family is in real estate and I know how to treat guests. It would have been a courtesy to ask someone of the cleaning team (actually in this emergency situation my father would have done it himself) to do it while we were on a walk since they came to drop it off while we were out. Also there are so many small things you can do to apology. Wine, flower whatever. Nothing. Just the package.
But long story short we never met the manager, found the duvet set on the porch and yes on Friday night we had to make the bed.
Unfortunately our stay has not been what we expected for the price we paid. The owner offered to refund partially the cleaning expenses but we asked for the full refund. It doesn't still offset the disappointment as it has been a weekend long of constant battle to get things right.