The space was nicer than the pictures, which is saying a lot.
The check in was pretty easy - It's a lot of pass codes that's sent to you in advance of check-in. The garage door remote was out of batteries or broken when we were there, but we could just hop out and punch in the code. Also - if you drive two cars, note that one of the parking spaces is pretty tight. Be very good at being able to park in a small spot if you bring two cars!
I never got to meet Eric, but overall it was a pretty efficient system. The space is perfect to go to the beach and relax. Not as good for city life.