Good points included a flexible cancellation policy, good quality kitchen appliances, relatively sound-proof windows, proximity to Mission Beach, good quality memory foam mattress, working internet and television, dedicated parking.
Compared to other places in the area where we stayed, opportunities were missed to go the extra mile by providing, for example, any consumables whatsoever (e.g. salt, pepper, oil, shampoo, coffee). While this older building apartment has been modernized, there were a number of neglected areas for example, chipping paint, a moldy bathroom fan with missing cover, a missing deadbolt lock in the front door, etc.
We also found upon entry that the cleaning staff had left dirty linens and cleaning buckets in the apartment and only collected them after several days.
Overall, with a little more effort, attention, and proactive communication on the part of the owner, our ratings would have been higher.