We were not able to stay due to particularly extraneous circumstances (namely, a bomb threat at the airport just when we were supposed to depart), but Gail went above and beyond to make things right, and refunded us the full cost of the stay we missed, and at her own expense. This really should've been covered by Airbnb themselves (who claim bomb threats do not qualify as "extraneous circumstances,") but when push came to shove, Gail stepped up and did right by us, and we are very grateful. I cannot recommend her enough, and encourage those who are interested in her offerings to take the plunge, safe in the knowledge that they will be well taken care of. Thank you again, Gail!