There was no hot water for the last 2 days of my stay and the only thing the owner could say was 'I'm sorry for the inconvenience'. An inconvenience is forgetting to leave towels. Lack of hot water is the absence of a basic utility and need. If I can't even have reasonable, basic needs provided for, I'm not entirely sure what I'm giving all of this money for. If I wanted a cold shower, I could camp.
Added to this, the cleaning staff entered the room, without knocking, on my checkout day, 4 min before my checkout time, just as I was getting out of the (yet again cold) shower. Again, I was told by the owner that they were 'sorry for the inconvenience'. I wonder if they would consider it an 'inconvenience' if I barged into their home when they were getting out of the shower.