They were very thorough with messages and requirements, asked for the same information multiple times during the initial stage, but as soon as we got to check-in day the text messaging was very easy and helpful. Three heaters in the top floor did not work so it was very cold during the mornings (we were on a work retreat so 'stuck' inside), but they did try to give us instructions on how to fix it (which didn't work, but still nice). We were hoping they would come out but they didn't. They did message often at the start of the trip for feedback already (and to alert us of a stain and broken grill, lol), which was a little stressful since it was a work event I was coordinating, but were somewhat patient with my delayed responses and responsive with random questions about where tape might be later on in the trip. There was a musty smell that comes with all established buildings oceanside, nostalgic for some. Incredible space and street. Would go again 100%