We arrived at our location around 8:00 pm with elderly parents - one who is on oxygen and could not climb stairs. The downstairs bedroom (where the parents we going to be staying) had a broken window and could not be secured. The door to the pool had a broken screen door and was difficult to stay locked. The neighborhood is questionable and the house was nothing like it was pictured - it is beyond rundown. We cancelled our reservation and had to find a hotel with exhausted old people at 8:00 pm at night. This was the worst Airbnb experience I have every had. In the end Airbnb refunded my money and said they were going to look into the issue.