We likely won't return as our experience with the host was not the best. Our check-in time was stated to be 3:00, however, housekeeping hadn't even started cleaning our room by 3:00. I looked through the window of the room around 2:30 and the room looked pretty rough-- like the previous guests had had a really good time. Meanwhile, housekeeping was cleaning the room next to us. We called Samuel and e-mailed Carrie. When we didn't hear back right away we called Airbnb to get assistance. Our room wasn't clean and ready until 4:45. Meanwhile, we sat in our car with our 4-year-old sleeping in the backseat. We all were wet and sandy from the beach, hoping for a shower right away but sat in a car for close to 2 hours waiting on the room to be cleaned. Samuel was aware of the situation and on-site doing management duties but never came out to personally apologize to us or attempt any service recovery efforts. Complete disregard. We were told we would receive a refund for our cleaning fee for our inconvenience from Carrie, the booker. It never happened. Two weeks later, I had to call Airbnb about the lack of refund and they ultimately resolved this issue with more professionalism and courtesy than what both Carrie and Samuel put forth.
Overall, the location and view is amazing. The cleanliness of the room wasn't the best. Our room didn't look like it had had a deep clean in a while. A late check-in time, to me, is not a deal breaker but the lack of personal and professional regard by Samuel definitely was...the customer service provided by the host was very poor. For this reason, we will find other accommodations next time we stay in San Diego.