Anthony and Martha were very prompt in their replies. We arrived on Christmas Eve and they went out of their way to get the place ready for us for an early check in. The place is very clean and nicely decorated. As they warn, the parking can be a challenge but it is not impossible. I was very glad I rented a car from Enterprise which was down the road on Garnet Ave because it gave me lots of flexibility. The location was great for getting around different areas of San Diego. The only small negative that I would say is that the kitchen is not as well equipped as I would have liked especially for cooking things in the oven (only one cookie sheet to go in the oven and no potholders). But overall, this is a great place to stay.