Beware!!! I would avoid this place if you want a worry free vacation. Many malfunctions in the house and more.
I read some negative reviews among the good ones, so I was optimistic. Still concerned I reached out to the host and asked to make sure no issues such as the ones mentioned on the reviews would occur. I was told that was a one-off instance and that an audit would be performed prior to my stay to ensure everything is functioning. I trusted the host but boy was I wrong.
Day 1: two doors that connects the house and the outside do not lock—HUGE safety concern. It is irrelevant if it is a safe area or not the house itself should be functional. Also shower in one of the rooms did not have hot water. One light was also out in one of the bathrooms. What kind of audit was performed?!?!
Day 2: host promise to fix day 1 issues. Sends a locksmith but instead of being there in person I was stuck dealing with the locksmith and ended up having to cancel my plan for that time frame.
We also found sticky stuff everywhere in the living room—the windows, the cabinets and even the floor!! (Which I unfortunately found out by stepping on it with my bare feet—once again in the living room! Not outside)
Tried to play pool, none of the cues had a functioning tip and some were just flat out broken.
Same day evening-had to delay dinner since host did not show for the gas guy to come turn on the water heater...
Day 3
The ping pong table does not function properly.
More lights go out in another bathroom.
As the rest of my party arrive, we found out the shower in one of the bathrooms sprays out water above the shower head and since the shower is not sealed ceiling to wall it makes a huge mess in the rest of the bathroom...
We also tried to cook, some of the cabinets doors are barely hanging on the hinges...
Day 4
At this point the locks have been fixed and they supposedly sent a cleaning crew. However pool table still dirty, was sent some cheap tips from amazon.
Ping pong table not fixed.
Lights still out
Shower still spraying the entire bathroom...
Day 5-6 same
Day 7 same as above, no additional issues fixed. Unfortunately, we ended up having to stay an extra night (if we didn’t have little niece & nephew on the trip we would have moved out ASAP), so we sent a reservation modification request. The host didn’t accept the system generated rate, instead sent a rate that is HIGHER than their currently listed rate... what kind of business practice is this? Provide your customers with a terrible experience and tried to get more money from that? Even though the rate you have listed for that night is lower? What a scummy move. Even though the rate was eventually adjusted (still slight higher than listed—I just didn’t have any more patience to deal with it) it is scary that the host tried to pull a fast one like that.
Strongly recommend you stay away from this place/management. They don’t truly care about your experience