I have to share my terrible experience when I tried to book this place for my family. Any other people want to book this place please must very careful. The owner is dishonesty, aggressive and rude. My family planned move to San Diego, and we tried to find a temporary place as a transaction for searching a new house to settle down. We find this place which describe as “2 bed rooms, 3 bed including one queen size, one single bed, one sofa bed. Sleeps up to 4 people”. We were so excited that place is perfect for our family, and we reserved it. We suppose it is private place for my family and not share with other persons. When we arrived the place, we find the room was mess up like somebody broken in, the kitchen area is pretty dirty, obviously there has another person just cooked and ate without clean it. The unwashed bowl, pans, cooking range looks disgusting. We assumed that maybe some bad guy broken in, I first response was to call 911, but I called the owner first. The owner Angela told me I have to share the unit with other person, that really shocked me, there have nothing information indicate or implied there have other person I will share the unit, even when Angela confirmed the reservation whit me, she did’t tell me that we need to share unit with stranger. Her little tricky is hide this information to us and lured us to book the unit. She known I would not book it if I known we need share the unit with other person.
The most unacceptable fact is the loft are is open space, she put a foldable single bed and a sofa bed here which signed to two young kids. The loft have a very sharp stair, and no wall no door, how can two young kids can living there with a stranger in the unit? That is how the airbnb protect children? how can any parent leave their young kids live along in the loft open space with an unknown stranger?
The owner is very aggressive, rude and bloodless, during I called her complain this situation, she threat me leave the unit immediately if we don’t like this place she do not want to rent her home to the people don’t like it. That is her original language. We were driven 4 days arrived San Diego around 7:00pm, we are all very tired, she just bloodless threat us leave immediately in the night with two kids to find another place. I was has the moment to accept that fact to choose stay, but after I head she threat me, I immediately decided to cancel the reservation, and went to find a hotel in that cold night. Unfortunalty, during the communicating with AirBnB customer service, they blamed all to me, they were try to protect the owner, I cost $3533.01USD to reserve the room, they only agree to refund me $2427.66USD to me, they robbed me $1105.35USD, so, you can understand how important to hide information to lure people book their place. Whatever they have done, or whatever you live there or not, they can make money easily, only thing they need is you book it.