This was my first experience booking w Airbnb
I realized I booked sun and mon evenings when in actuality I meant sat and Sunday.Luckily I lived local,was attending a 3 day convention , I wasn't put out too much however I would have appreciated flexibility in receiving my money back for the evening not used
I see in many other reviews of other places the hosts had coffee bottled waters and muffins , fruit avail.
I think Matt was professional and he helped me carry a dining room chair into the penthouse so I could apply my makeup at the vanity
I think a provision should be accepted for certain issues and a cup of coffee and a water is not much to ask.