I had to make last minute travel and lodging arrangement due to a family emergency. Tim's prompt responses and patience with all the questions was a huge help under a stressful situation. The place is accurate as described and it's very clean when I checked in. Contactless check in was great especially during Covid era. The notes were informative about the trolley sound so there were no surprises. Personally, I did not find the sound a problem. Overall, it was a good experience.