Did not have hot water upon check in. Hot water was not fixed until the late afternoon of the second day. Hot tub was not usable- the water was extremely murky and when you lifted the cover, the foul odor hit you like a ton of bricks. The thermostat required a PIN/ password in order to use it and the house was very hot for the stay. The house itself was very clean. Overall, it was a super disappointing trip.