My husband and I stayed in the Boho Chic Loft in San Diego and unfortunately did not have the best experience. First off, I would like to share that the hosts were very responsive and quick to communicate when we reached out. We also accidentally locked ourselves out (with our dog in the unit) and the hosts went above and beyond to deliver a spare key and get us back in the unit - so we were very grateful. The main issue with our stay revolved around a plumbing issue with the kitchen sink and the fact that by the time we arrived, we were told to limit use of the sink and not put food in the sink as it was draining slowly. However, we found out that issues began with the sink at least '1 week' prior to our arrival but we were only told of the issue on the day of arrival. What transpired was mixed communication from the property manager and host and we were made to feel like we were somehow in the wrong for using the sink when in fact we were told it was ok to use it but not put food in the sink. We feel like we should have been told about this issue well in advance of our arrival. The sink would not drain and instead water drained into the dishwasher and onto the kitchen floor. We did our best to clean it up and report the issue to the hosts. A plumber came out to address the issue and it required us to stay in the unit to allow them entry for what was 6 hours. This was an inconvenience for us since we had dinner plans and at the same time were trying to remotely work in the unit and take business calls but the noise the plumber was making made it difficult, forcing us to the balcony to take calls. To make things worse, the hosts insisted that they would cover our food costs that we incurred as a result of not being able to use the kitchen. The property manager repeatedly asked us to submit our receipts. When we finally did, the hosts offered to only pay half! At this point we escalated to Airbnb support to help resolve and did end up getting reimbursed but only after escalating. To be honest, we were looking for a greater refund on our total bill based on our experience. This is just not how you treat guests in your Airbnb rental. This is not great service. Although there were things we appreciated, towards the end of our stay the communication that we received was not consistent as the property manager was sharing information and the host was offering different communication and telling us " Things happen which sometimes we can’t foresee and manage. " We have a problem with this statement since the property manager messaged us that the issue with the sink was ongoing for at least a week before we arrived. Our feeling is that how is it right to charge full price for a rental when the kitchen cannot be used to cook food or the sink cannot be used. In the fuure, I would not stay in a unit managed by this host because of how they handled this situation. It had an impact on our stay in San Diego and tarnished our opinion on Airbnb unfortunately.