We were in crazy traffic all day from Fresno, and were running late, and Michael was kind to give me the cell phone of his helper at his place, as he was at the airport, so I could contact her. She was willing to wait for us about 30 min. That was very much appreciated, and welcomed us to this beautiful place! Love the security of the door with codes. Made me feel safer! Michael's place is an oasis, and he has decorated with great thought. Privacy is accomplished in each room , as much as each visitor wants to have, and then there are comfortable common rooms and kitchen. Great instructions in each room for communication with Michael and his helpers Heather and Maria, and for tourist ideas.