Jeanette was very communicative but our stay was not smooth. We arrived at 2:45pm but politely waited to check in at 3:00pm like the rules stated. however, we were told by the cleaning services they needed 30 more minutes because the previous guests were messy, we understood that. But we tried to once again check in at 3:45pm and were told no still, which was frustrating because we had reservations at 5. As we were finally able to check in, the place was not as it was described. The couch was very stained, there were crumbs left on the futon downstairs and the shower down there sprayed water everywhere. The carpet was stained, the dishwasher was clogged, and the microwave was broken, and the alarm would not stop beeping. As we tried to get water, the dishes were dirty. It was just very dirty and not up to our standards for the price we paid. The parking was terrible and was never easy to find. We loved the location, and Jeanette was nice, but the place was not worth the price, we will be staying somewhere else next time we’re in San Diego!