Before I traveled, I asked about stashing luggage since we were arriving almost three hours before official check in was available. I never got a response to that inquiry and ended up pulling my suitcase in the rainy weather, as did my travel companion, for 3 hours down and up the hill til we could check in. It wouldn’t have been hard to let us throw the bags in the rental space or even in the laundry room until the space was available. In any event, nobody even replied to the question. A símple “no, we can’t accommodate that” would have been better than no answer. My second question was also not answered until I inquired whether or not my messages were being received. Then Tim responded to my comment that the listing says 1.5 baths (which it’s NOT….Google 1.5 baths!) a day later by saying the owner/architect would know how to describe it and it was never an issue before. (I’m surprised nobody ever mentioned that there’s a .5 bath missing!). The listing is definitely inaccurate. I had switched my Original booking from a place down the hill in favor of the convenience of having the xtra .5 bath. Cherie didn’t respond to this comment/concern at all. And a day later I got A a stock message saying essentially “hope all is going well….let us know if you have questions or concerns”. (???) At that point I messaged to inquire if my messages were even being received at all! It wasn’t until i made an inquiry to Airbnb that Tim answered the second question (about a day later) saying he hadn’t answered because he was out of town and there was nothing he could do about it. And to repeat myself, he said the owner/architect had made the (inaccurate) description of the unit and so it was probably correct, which it isn’t. If four people had booked it expecting a .5 bath to accommodate the larger group, they’d likely cancel. I was disappointed in the lack of response to my inquiries and to the apparent lack of desire to be somewhat accommodating or accept responsibility for the inaccurate description in the listing.