For us, this place has some ups and downs. For what we wanted for the weekend, it was perfect. The place was large and spacious for the amount of people we had with us. It is a great location for the beach and has great views from the balcony. In that respect we enjoyed the stay very much.
There was some things that started adding up with regards to service. I will start with the worst issue we had.
1. Be careful for vandalism in the area at night. Since this area has plenty of places to have fire pits on the beach at night, that leads to drunken stupidity. That is the only thing I can assume happened to us. Our car was hit with a rock and shattered our moonroof. The place comes with a parking structure for parking. A few of the assigned spots are not covered. One of our spots was one of them. At some point someone threw a rock and hit our car. We reached out to the manager and they were unwilling to assist in the damage. An item of note, that same night another unit in the building who parked on the street had all 4 tires slashed and car was keyed. So be careful booking around this area. If you do, find out if your spots are in the covered area and park on the street at your own risk.
2. In the beginning, response from the manager was slow. It took twice to get an answer to a question prior to our arrival. One question was not answered. Another question about propane on the first night did not get a response until the next day. When we did notify about the damage to our car, we got an immediate response.
3. We were unable to cook the food we bought on the grill the first night because the propane was out. When the manager replied the next day, he was apologetic about it and asked us to refill it and he would reimburse us. Which they did.
Had it not been for the damage to the car, I would have overlooked the other smaller things. To the manager's credit he asked the owner if there was anything they were willing to do. Their response was since there is no way to tell if it was the buildings fault they were not inclined to assist in the repairs. I understand that from a technicality. As a customer service point of view, I would have expected something. I wasn't asking for them to pay it. Maybe comping us a night stay to assist in the deductible I had to pay I thought would have been more than fair. But it is their call. Disappointing stay in that aspect.
I personally will chose a different location next time we stay down there.