We didn’t actually end up staying in Jesse’s property, so this review is about Jesse and his team.
Jesse and his team are masters at customer service. They responded to all of our questions in a timely manner and provided us with updates and detailed info leading up to our check in date.
Unfortunately, some of our family members tested positive for Covid the night before we were supposed to visit San Diego and stay in Jesse’s property. We quickly let him and his team know, and they rapidly worked to issue me a full refund—even going so far as to informing us to speak with Airbnb if we don’t receive a refund for certain fees. Needless to say, their sympathy towards our situation was very much appreciated during this stressful time, and we can’t thank them enough.
We have no doubt that Jesse and his team are great hosts and we can’t wait to stay in one of their properties in the future.