The location of the house and the size of the pool...etc. match with the description. Arti, the property manager, was very kind and helpful but she didn't have a lot to do to help with the following problems we experienced:
The house was not clean:
- we found two used condoms in the drawer of the bedroom located on the pool's side, my kids stayed in that bedroom!
- there were trash around the pool
- the shelves were dusty and there were trash under the beds
The amenities were missing:
- the washer and dryer were broken
- the dishwasher was broken
The security is problematic:
- we found the door open during the check-in
The house is not safe for little kids:
- the electric outlets are broken in way that a child can easily touch the electric cables
We communicated all the problems above with the Above and Abroad staff. They were not very helpful and I had to spend my time with phone calls and messages. Leon, the person I talked on the phone, promised 30% reimbursement for the missing amenities and inconvenience but they didn't keep their promise. The other option was checking out early which wasn't helpful because we had no other place to go. We are truly disappointed.