Brent and Jacqueline are great hosts. They respond to queries within an hour or two, seemingly at all hours of the day.
We stayed at the unit with two young kids (ages 3 and 1). On one of the days, they were originally planning to do certain construction work in the adjacent unit where they live, but they altered their plans on the spot once they learned that we were hoping for the kids to nap. The place is also very cosy, and directly across the street from a park with playground, and a five minute drive to the zoo. There are several great restaurants within a 10 minute walk. So the location is perfect for a trip with family.