They are quick to communicate if issues arise. The bathrooms are immaculate and include thoughtful toiletries. That being said, it is a duplex (we were unaware when booking), so be aware you do have shared walls. It is also in a more transitional area—some beautiful spots and some not so beautiful (not super safe feeling) spots. We did have to take out a full kitchen trash can upon arrival and take care of some spider webs, but they did provide a vacuum for that; hopefully that was a one-time oversight.