Drew, Neal and Aimee were originally and throughout very nice and great communicators. Unfortunately, we had an ant infestation that resulted in my entire suitcase filled with ants. The conditions were unlivable and we had to leave and spend unanticipated time and money on new accommodations, while on vacation. While the house is cute and ready for guests, it's much smaller, older and not kept up as the pictures would indicate. We were originally disappointed in the lackluster reality of the place but highly distressed when the ant infestation happened. Luckily, Drew Neal and Aimee credited us back one night but really, we should have been credited back the entire stay as we could no longer stay and had to spend the unanticipated effort that wasn't our problem to begin with. They we're nice and sorry about the situation but it seemed that they hadn't been to the bungalow in quite a while because including the ants, the window above the bed was broken with glass shards on the ground that had been there a while.. as well it was clear there hadn't been a deep clean in some time throughout the house.