The house was clean, and was stocked well with kitchen supplies as well as towels and extra blankets. The cleaning crew did remain on the premises for 15-20 minutes following scheduled check in time.
During our stay, the water was turned off by a maintenance crew there to do landscaping. The host never communicated this work being done on the house, and it was a pretty significant hindrance to our morning and had a much bigger negative impact on our entire groups weekend than the host was willing to accept responsibility for. We were only offered a meager restitution as a means to account for our morning of inconvenience for a group of 13 adults during the opening day of a convention we were in town for, causing us each to not be able to attend the entire morning of the convention.
The next day, one of the women staying at the house noticed a strange man sitting in the pool area and was frightened by it. After a male staying at the house approached the man, he found out he was there to do maintenance on the hot tub. Again, no one staying in the house was made aware of this maintenance. These were things that should have been communicated with the guests and it was pretty unprofessional not to inform guests of the maintenance appointments. When addressed with the host in person, the host continually interrupted and made excuses as to not accept any blame or fault. The only compensation offered to the group was $100 cash or 3 hours later checkout.