NOT SAFE DURING COVID! NO ENHANCED CLEANING. HOST WAS NOT WILLING TO ACCOMODATE US. I wanted to love this place but the host Janet ruined it for my entire family. We chose this place because of all the 5 star reviews and enhanced cleaning during this pandemic. My family needed a clean place for a staycation during the pandemic and we thought this place was it. Wrong! While putting my kids to bed i noticed a strong scent of urine which was lingering on the bottom bunk bed from the sheets through to the mattress. It was awful! I started to then smell all the other linens and some even smelled like a man's old cologne scent. So i messaged Janet late at night and told her our frustrations. Its Covid 19 right now and as a mother, i want to feel safe in a germ free environment. We requested new linens for all of the bedding and a solution to the urine scented mattress. She quickly responded and apologized offering only new linens and a cleaning fee refund. I replied grateful for the offer but also asked about a solution for the mattress. I expressed that any replacement mattress will do in the morning but i was still inconvenienced and short a bed. I asked to her to reconsider refunding our first nights rent due to one less bed available to sleep on for the night. I also mentioned that we saw random ants (maybe three or four) in the kitchen which i could overlook (its a beach area with hot weather) but that was also another mishap in addition to the urine on the bed. The next morning i got NO clean linens nor a phone call. Instead, out of nowhere at 9am i got a message on the airbnb app from Janet asking us to cancel our stay because HOA rules state she needed to have pest control there for the three random ants! I called her immediately and off the record she says that she thinks we'd be more comfortable somewhere else because she cannot give us all new linens and she runs so many other airbnb listings so she cant just get us a different mattress either! She never mentioned a thing about the ants until i begged to let us stay even if we dont get a new mattress. she then brought up the ants and said it was HOA rules. I told her we had no place to go with our kids and to reconsider. She said she'd see what she can do and would call me back. She NEVER CALLED. She stopped taking my calls and later just messaged i had to be out by noon so pest control could come. Then we see on our Airbnb app that she immediately posted the listing back up before noon to rent that day with the rate cut in half! If she needed to kick us out for pest control at noon, then why relist the place as available? Why couldnt we just leave while pest control services and then come back later? She just didnt want to deal with us and wanted to find new tenants that wouldnt know about the urine bed nor the little ants in the kitchen. Janet you were insensitive to the fact that once you kicked us out, we'd have no place to go with 3 small children and their grandparents driving in from afar to stay with us later that day. Just because we rightfully requested replacement bedding for the urine scented ones you provided us. You told me by phone that you couldnt accomodate all of my bedding replacement requests and then messaged on the app asking me to cancel my stay & blamed it on the minor few ants that came in from outdoors. You said you needed to do pest control but reposted the listing before we even left. You also stopped communicating with me until after we left. You say you're a 5 star host with enhanced cleaning but your linens and your hospitality did not reflect that. You treated us horribly. You ruined everything even when we were willing to stay and even withdrawal our request for a mattress solution. You were unwilling to work with us like a good host when we did not break any house rules and paid $1900 for our 3 night stay. You should be ashamed of your actions! DO NOT EXPECT EXTRAORDINARY SERVICE IF YOU HAVE EXTRAORDINARY PROBLEMS IN THE CONDO. SHE DOESNT HAVE TIME FOR YOU AMONGST ALL HER OTHER LISTINGS AND WOULD RATHER ASK YOU TO LEAVE THAN TO FIX HER FAULTS. With all the good reviews im sure she knows she can continue to get business and have one bad review overlooked. Dont overlook this review. Be cautious during this pandemic and make sure you are getting the enhanced cleaning and 5 star service you are entitled to. Shame on you Janet!