The location of this apartment is GREAT! Centrally located to the Gaslamp District, and an easy walk to the convention center. The place is spacious and well appointed with very comfortable furniture and a stocked kitchen.
I don't remember seeing this in the pics, but the layout is a 2-floor layout with an industrial, metal set of stairs from bottom floor (where the bedrooms/bathrooms are) to the top floor (kitchen/living area). It would not be suitable for anyone with physical challenges navigating stairs.
As other reviewers mentioned, the check-in/check-out process is NOT EASY. You have to walk into a smelly 7-11 all the way to the back and crane your head around an Amazon pick-up box to get the keys. This requires finding street parking first, while you leave your loaded car and navigate this process. Getting in AND out of the garage is a two-step process requiring key fobs, which makes it challenging for anyone wanting to run out quickly to get something, or, as in our case, I didn't leave a set of keys behind and my friend couldn't get out of the garage! Also, when you leave, you have to do the 7-11 key drop in reverse....and make sure you grab the RIGHT set of keys, because it only lets you put one set in the drop box. I brought the wrong set, and had to run BACK to the apartment (again, navigating street parking) to switch the keys and make the drop. It's a really complicated system, honestly.
The responsiveness of the team who manages it (managed by a company, not a person) was really good, and they checked in with me a couple of times. I do miss the good 'ol days, though, when AirBnBs were run by nice people who would greet you at the door with your keys (and a smile ... even a masked one!).