Terrible communication and hospitality
1. didn't say that the entrance to the Airbnb was in the alley. took 30 mins at 10pm to figure it out through trying to go through the front gate realizing it's locked, parsing reviews and other info. husband sat on the curb while figuring this out and got remnants of dog droppings on his pants
2. said that check in needed to be before 8pm when it's a mechanical lock box and check in can be anytime
3. scheduled cleaning for EXACTLY AT CHECK OUT. better be on time. cleaning lady messaged the host to harass us to leave (we were 10 mins late in leaving overall, with allowing the cleaning lady to come in to start 5 mins after while we finished packing)
4. didn't have ac on so had to wait over an hour for the place to cool down before I could sleep (we arrived at 10 and wanted to go straight to bed). if you require it cold to sleep this isn't the place for you, wall ac unit is over couch area and not enough circulation to really get it to the bed area
the positives are that it's in a good location and really clean. however we won't be back due to the controlling nature of the host and poor communication (really, cleaning at exactly 10am checkout, no grace period was a horrible experience and makes me not want to use Airbnb ever again)