We had a bit of a mix up at the beginning, due to some email verses texting, but Patty met us and due to the very slight mix up she insisted on giving us a gift certificate to a local restaurant to go for lunch while she finished some last minute details to the rental unit. She sure didn't have to do this, we weren't put out at all by any wait as Patty anticipated we may be, but she generously took care of us anyways. Very nice, but totally unwarranted.