First thing is first, the view at The Gem is spectacular. The pictures, although very good, do not do the real in-person-view justice. Without a doubt this was the first thing my family notice upon entering.
Matthew was very responsive and great at communicating check-in instructions. Overall, check-in was smooth and easy. The parking area is a very short walk to the elevator, which takes you to the floor where The Gem is located.
The floors could have been cleaned a little better and was the only real issue we had. We reached out to Matthew twice with other small issues and he was quick to resolve them.
Overall, we had a good stay and enjoyed being steps from the beach.