When we arrived we were welcomed and asked if we had any questions or needed anything. The owners mostly left us to ourselves to enjoy our vacation but were available when we needed them. Our place was just as pictured and had everything that we expected. The room was perfect for a couple and had everything that we needed. The room I would say is good for active people. If you are looking for a place to just hang around in most of the time then I suggest looking at something else. I really loved the area and we could walk just down the street to the water and sit and listen to the waves roll in. I look forward to staying here again.