Some did not like the check-in/out process of the lockbox… I however thought it was convenient and very well explained in the PDF sent day of check-in. Each time I sent a message it was answered within 15 minutes. The apt was clean and well kept. Bed was very comfortable. Parking was also easy and there were always plenty of spaces left. All in all no complaints from me on this stay and would recommend this Air B&B to anyone who asked.