Michael was great about communicating with me every step of the way for planning my trip and when I needed to communicate with him when I was already in San Diego. Whenever I had a question, he texted me right back! The other people on the property who were there to greet me and check me in and also fix something with the lighting that needed to be fixed weren't as attentive or quick to be there to help out, although they were still very nice. There were some night lights that I needed the batteries replaced in the remote to be able to turn them off as I like to sleep when it's real dark, and I reported it Saturday early afternoon and the person did not come by to fix it until Sunday evening. My understanding is that Michael was out of town on important matters and is working to get the staff on site to be more prompt. The place is unique and beautiful with a well-kept house and beautiful outdoor garden setting. It is in the flight path (the planes fly right over toward the airport), but the beautiful sound of wind chimes outside and the sound-resistant proofing when the door is closed makes up well for that. I loved being able to walk right down to Little Italy and the bay nearby which is one of the areas I enjoy most in San Diego.