Kitty was very responsive to any messages and was there if you needed her. Our two dogs loved the backyard and especially the porch to sunbathe in the afternoon. It is perfectly located in Hillcrest close to almost everything we wanted to see and eat at. Bed was comfy and small fridge was loaded with waters. Place was well furnished with beach towels and a throw rug for the dogs. Although being close to the freeway it was much quieter once inside and even though I am a light sleeper was still able to sleep through the night even without earplugs. Would love to stay here again!