John was excellent at communicating how to enter the building and made the check-in really comfortable. Everything is coded so you can arrive when it suits. Possibly culture-shock but the area was crowded with homeless and we had to cross the street to walk down the road every day. It is right on the edge of East Village, which we did not research beforehand. The homeless seem harmless for the most part. The apartment itself was nice and very clean. The bathrooms were exceptionally clean - a joy to use. They are close to all the rooms (not an en-suite) but we found them no trouble and always free (we visited in Sept). You can pay for laundry (1.75 us dollars) and it has to be all coins. A wash cycle takes 40 min. A man kindly let us know because it does not tell you on the machine. As a pregnant couple we were happy with our room but next time would choose a location closer to the beach. Thanks again to John for kindly making our stay in San Diego possible.