This was my first time traveling to San Diego with our children. We went for a huge wrestling tournament in which we were In the sun all day , sticky just wanted to come back to our room to be in AC and shower ASAP!! Nope! the wall unit remote batteries did not work. Thank God my husband is very handy and does AC and fixed the AC to be on had to clean out the disgusting filters that have not been cleaned in a very long time. The other remotes had no batteries and they suggested we get the Roku app to be able to use remote ( we shouldn’t have to do that ) the kitchen smelled bad ! I appreciated that Eric sent batteries and stuff for the drain ( batteries we not the correct size ) at this point my husband just wanted to leave and this was our first night there. Left to take out fam to dinner and hang w some friends for the night came back to no parking walked blocks down with my 3 children that was not fun at all... if we were not so exhausted, we would’ve left home that night. Next day we decided to leave because the smell in the kitchen didn’t go away and I didn’t even want to cook for my kids in there. We packed up and left to the Grand Hyatt ( which we should’ve done to begin with, but we wanted to save money) checked into there for the night . As we were there the wife writes to me and I sent her a pic of the hotel she responds “ beautiful and to enjoy” really?!? Who does that? More money we had to put out not cool at all!!! We chatted today and I asked for a refund for yesterday and she said no!!! Terrible!!!!! Don’t recommend