Absolutely horrific! this host is completely unprofessional and greedy. Due to a medical emergency, I was unable to check in on time because i was at the hospital with my daughter. we were cherged the $35 late fee which I understood and would have paid, however, the host postponed allowing me to check in three different times the day after check in. i explained my medical emergency and tried to negotiate that the fee be waived since three times she cancelled on me to check in and we lost a full day and paid. when i declined the late charge, the host waited a full day and then came pounding on my door and demanded that we leave for breaking “house rules” for declining the charge. she screamed and got in my face and threatened to call the cops, i feared she was going to shove me. i am 72 years old and had my 50 year old disabled daughter with me. she scared both of us. she refused to refund us our money for the remaining days. we hurried to leave as she only gave us a small window to leave and then proceeded to charge us a cleaning fee!! we had no time to pack and clean (we didbtbmake the bed or empty the fridge)and were in shock that we were getting kicked out. it was comic con weekend and every hotel and airbnb was sold out or triple the price. this woman is horrible and i would absolutely not recommend staying here. she is rude and greedy and has no compassion. we are traumatized by this experience.