Even we did not meet the owner of the house, we stayed in good contact. I am sure whenever there is a problem, they will help you! The house was nice and clean. There are 4 bedrooms in total. All guests share one bathroom. Please be aware that this not the most private place. While we were staying in the room, some guests took a shower in the middle of the night (4am) and others very early in the morning (6am). This place is great for a big group of friends traveling together.