We arrived on Saturday evening, our kids jumped in the shower just to rinse off the sand. Sunday morning, when the adults wanted to take showers, there was no hot water. Our kids said they noticed the water never got hot the day before. We tried resetting the water heater, it didn’t work. We contacted the host multiple times (following up several hours after the first contact because he never responded) to find out when it might be fixed. Then we contacted Air BNB. Air BNB contacted the host and he stated there would be a technician out between 2-6,pm he himself showed up and didn’t fix anything. Then we were told we had to wait until Monday (3 days into our trip) for a technician to come out. We requested an alternative so we could actually shower, and the host said he was trying to fix it ASAP. Only after speaking with Air BNB did we get offered a refund and new accommodations. Thankfully there was another house, different location with less outside space, available for the remainder of our trip. Our new hosts are fantastic!