shanna is very responsive, with clear instructions regarding check in and recommendations. big space, comfortably accommodated our family of four. it is close to homeless encampment, so walking around at night may prove to be challenging for some. for security, gate and entrance to unit has a security code. for those who like to sleep in pitch dark like me, the skylight may be a bit of a problem, as the light hits your face early in the morning. some beddings have questionnable stains. tv is an older model and reception is choppy at times. big plus that a pet is allowed.