Jeff was very prompt and accessible to communicate with. The apt was very clean, stylish and super cute. Beds comfy. There are little helpful notes around the house, a book of restaurant suggestions and the most thoughtful welcome package! We didn't know how to work the TV, but we were out and about so we didn't even have time to watch it. The first night someone was in our parking space and when we let Jeff know, the car was gone by the next morning. He was also actually very accomodating with check in and check out. I recommend staying here if ever visiting Hillcrest!