Renee was very accommodating....every message I sent her, I got a reply right away. We had a welcome sign with our names on it once we arrived....there were snacks, water and coffee. The weather was real weird while we were there.....so we needed extra air to help with the humidity, and Renee was on it!!!! We go to San Diego for our business seminar every year at SDSU....and we will be staying again!!!