Overall this was a decent rental property for our group but it disappointed in a few key areas, and we expected better in an Airbnb Plus.
Highlights included:
- Large space with a great kitchen for cooking and comfortable living room
- Great to have 3 bedrooms with king size beds
- Good views from the roof deck
- Good location just a short drive to the beach
- Very well stocked with supplies for the beach (chairs, umbrellas, cooler, games)
What could have been better:
- Lots of wear & tear throughout the house (towel bars ripped off the wall, stains in the bathtub, nicks on the walls, cabinets in poor shape)
- Cleanliness: house was not fully cleaned when we arrived and some areas were just dirty from previous renters (dirty kitchen island, food splattered in microwave, grill area uncleaned). Not a huge deal but it made us question how clean the silverware, plates, bathrooms, door handles, bed linens etc all were because it seemed like the approach to cleaning was a bit haphazard.
- Check in experience: House was not ready for check in when we arrived. We arrived after 5 pm (check in was supposed to be available after 4pm) and the house was still being cleaned. Cleaning was not fully complete until after 7pm. House manager asked if we had made the reservation last minute because he was not made aware of our arrival by the owner until that day (we made the reservation 4 months in advance), which did not make us feel very welcome. After sitting around waiting for the house to be ready for over 2 hours, the house manager (while a very nice guy) insisted on giving us an unnecessarily lengthy 30+ minute house tour. Everything communicated in the tour could have been written up in a manual instead. At that point all we wanted to do was unpack and freshen up after a day of traveling.
- Construction: There was a massive construction project underway on the street directly in front of the house (believe they were putting in new water lines for the neighborhood) and so we had to listen to extremely loud jack hammering and construction noises from 8am-5pm on Friday. The construction also completely blocked access to the house and so we were notified at 8am by the construction team that we should move our car from the driveway and park down the street if we needed to use our car at all for the next 8 hours. This caused a huge pain as we had to haul luggage and groceries from down the street to stock the house on Friday. We were not notified by the owner or house manager of this inconvenience in advance.