On a positive note, the location is great if you want to be in downtown and near the freeway.
So communication was not good. Check in was at 4pm and we arrived a few minutes after this time. We only got cancelation instructions and did not receive the front door code or our room codes. It wasn’t until after 5pm that he finally sent the information. By that time we already made contact with who we are assuming is the office manager who gave us the code. However this is the important part. The gentleman informed me that he didn’t have his glasses and showed me the book with all the codes to every door in the building. I had to look through what looked like hundreds of room numbers until I found mine. He didn’t verify if I was a registered guest or check for my ID. We just made sure to use the chain on the door and keep all valuables in our vehicle.
We also had a pet and informed Bill who requested a pet fee which we happily paid although it was not an easy process it was 35$. However a little over a week after this trip, Bill is asking for another Pet Fee due to dog hair. We were willing to over look the dust and dirt on the floors that caked our feet and the misleading photos. I have used this service a lot and I’m starting to feel this is border line extortion. He has not reviewed me yet because I have received his request just today.
In short if this is your only option just be careful as the area does unfortunately have a large population of homeless people who have very obvious signs of mental illness. We witnessed a man who appeared to be schizophrenic yelling at himself running in circles and twitching right in front of the entrance to building. If you have a pet there other places that allow pets that are very reasonable and inviting. DO NOT LEAVE VALUABLES in the room unattended. Use the chain on the door and If you can spend a few extra dollars for something else safer and inviting please do it.