Our experience at the air bnb was not great. I do want to note that they were very responsive and professional during and after the stay. They were very receptive to the feedback provided and genuinely seemed apologetic.
On the day we checked in, the wifi was not working. After contacting AvantStay and attempting multiple failed remote resets, we were told someone will come to the property to fix the issue. We discovered later that AvantStay was already aware the wifi issue prior to us checking in, but the it was not resolved before our scheduled stay, no appointment was scheduled, and I was never informed about the issue prior to checking in.
Along with the wifi not working, we found the property was not properly cleaned. We found strangers’ hair on the beddings, hair and stains on the towels, and the floors were so dirty that they discolored our feet. Mold was also found throughout the second floor shower and water was dripping from the ceiling. On one occasion, we also saw a cockroach or beetle come out of a wall in the bathroom.
In terms of location, it was good. Close to many restaurants and 15 minute drive to other parts of the city. However, if you’re a light sleeper, there is a church across the street and their bells start alarming at 7 am everyday.