Would definitely NOT recommend staying with "Shawn" aka Richard.
Our trip at this Airbnb started horribly when I reached out to Shawn before we arrived to see if we could add another person for ONE of the nights. Turns out, his account is managed by the property manager Richard. He said I was unable to do that and had to add that person for the entire trip, altering my request and charging me an additional $130. When I told him that didn't make sense and I'll just tell my brother he couldn't stay with us, he tried to cancel my reservation the day of! He was incredibly rude and disrespectful saying things like, "well if you can't afford to pay the extra $130, then this isn't a good fit" and "respect my position as the manger. I have rules and that’s it." and "I’m really over arguing. The place just got a 50k remodel and is worth over 800k. I’m really trying to be reasonable with all charges. Done".
The way Richard responded to a simply request was baffling to me. Traveling with 2 little kids is stressful enough but having someone trying to cancel my reservation the day of was so frustrating. I spent the whole morning in tears, going back and forth begging him not to cancel our reservation because we were already traveling down to San Diego. The property owner Shawn is not reachable since the entire account is managed by Richard so I was unable to get a hold of him to mediate. If this were a hotel, I would never condone letting a hotel employee speak to me the way Richard did so it's incredibly frustrating to not be able to "report" Richards behavior.
Once we arrived at the property, the location was great and the unit was nice enough but at that point, I was already so upset about the way Richard talked to me that my trip was ruined. I would 100% never stay here again and not recommend this place (or any place managed by this property management company) to a friend. And if Shawn ever reads this, I hope that you go back to all your messages and see how Richard talks to other customers, including myself.