Great communications, very easy check-in. Didn't have a local telephone since we live overseas, but communicated well over the internet. Told them we would be there at 5pm and there was Susanne. She was super helpful and helped us sort out the WiFi connections. Since the WiFi is shared with the house next door the signal is very low and when in dining room, couldn't use it for Skype calls. In living room and bedroom it was a little better.
Besides that house is wonderful, just a two block walk to the Thursday Farmers Market and another block to the start of restaurants and brewpubs in North Park. House clean and had all we needed to make ourselves at home.