We didn't meet Lisa at all but didn't have any trouble checking in.. She is always available to answer your questions over sms..
The place is as described and very clean and self sufficient.. It's a 30 min walk to the eateries, bus stop and supermarket.As we did not drive we relied completely on uber,buses and walking . We love exploring the neighbourhood on foot and that's what we did .. We used the cruisers once. We loved San Diego and will definitely visit again..