Cathy did a great job communicating. She provided a lot of information up front and has some automated systems to ensure you get information needed at the right time.
The AirBnB had great furnishings, was clean, and was accessible. But the walls are thin enough to be able to hear neighbors. Others in building can be heard at night. Not a major inconvenience, but noticeable. We were aware of this from other reviewers and were not surprised to find it to be true - we tried to be cautious of our own noise level knowing that other neighbors could probably hear us too.