This is the first bad review I have ever written! The apartment was super clean/well-stocked and the check-in faciliator Naj is so, incredibly awesome and responsive—we adored him. He even helped us find a parking spot when he saw we were struggling! However, overall our experience with the host was bad. We were expecting a sofa bed and a regular bed, but all we got was a regular bed and a non-functioning airbed that wouldn’t inflate the first two nights. We messaged the host twice to let them know and to see if we could get a replacement but he responded with a generic “We are working in it”-type response. When I asked what the timeline was to receive another airbed, we received another “We are working on it”-type response with no additional information. We didn’t hear back about the airbed for the rest of our stay, but thank goodness it randomly started working again on our last night. Overall, we feel really misled and basically cheated considering we picked the listing specificially because it said it had two beds. When we kindly texted the host a few questions when we first arrived, we received no response. Our subsequent questions during the rest of the stay were responded to several hours later or not at all. After our stay, I tried to graciously initiate getting some of our money back for our stay, considering we picked and paid for a room with two beds but only got one. The host had 72 hours to respond, but again we didn’t hear back, so I had to involve Airbnb and have no news yet. The host has several listings in San Diego and in several other major cities, so we really had no clue who we were communicating with at different points in our trip, it just seemed like a business entity that doesn’t really care, unfortunately. But again, the room was spectacularly clean and Naj is great.