The home is in a great location, in the heart of the very lively and busy Gaslamp area. There was enough space to accommodate all 8 guests. When checking in and arriving on Thursday afternoon, the host requested that we bring the trash bins from the alley behind the house as the neighbors were annoyed they had been sitting out since Tuesday. As far as the amenities, the kitchen was stocked with all the appliances and basic cook ware we needed to make meals. All the guests complimented the loft's décor and artwork, it was put together nicely. The TV was awesome and had the option to play Netflix and music from Pandora or Spotify. Unfortunately, we were unable to get the sound bar to work or connect it to blue tooth. We were unsure if the device was broken or if it was just user error. We accidently broke one glass, and reported that to the host. Unfortunately the upstairs bed and futon are not comfortable, leaving some of the guests a little sore from their sleep. The Murphy Bed, Couch and downstairs bed was comfortable. During our first night a decorative upstairs garage door was alarming/beeping loudly every 30 minutes. We were unable to determine the reason why and when connecting with the host she advised us to change the batteries. During Saturday night, a neighbor reported a noise complaint to the host, making allegations that we were underage and screaming (all guests are over 30 years old). The neighbors alleged they knocked on our door and then called the police. Guests advised that police did not arrive. Unfortunately, the entrance of the house is on the first floor, while the living room is on the 2nd and master bedroom is on the 3rd. Earlier during the day a grocery delivery man had to call my cell to advise that he arrived because I did no hear that he had knocked. There is no house doorbell for guests in the home to hear if someone is outside. Unfortunately, due to a reported noise complaint from a neighbor, the host requested an additional charge of $500 for breaking a house rule. The contract provided for the following term: “All guests MUST be inside with the back door closed after 10:00pm. The RENTER agrees that no guests will be on the back patio between 10:00pm and 6:00am. If the group is being excessively loud during the day, the back door and windows must be shut due to noise restrictions. Failure to comply with either of these will result in the loss of your deposit.” We complied with this term. During our entire stay, no guests went out on the back patio after 10:00 p.m. No information regarding the amount of the deposit was listed anywhere in the contract. After I paid, I received a receipt from Airbnb that indicated in the fine print at the bottom that the security deposit was $500. However, $500 was not a term in the contract that was agreed upon as the contract was silent as to the amount. Unfortunately during the last two days of our stay the we were not provided with hot water. Beginning Saturday night and continuing into Sunday when we left the house, the hot water heater was not working. At first, we thought it was because there were 8 of us that we used up all the hot water. But, on Sunday, there still was no hot water. I did not report this issue to Ms. Ferrara because we were leaving that morning anyways and I felt bad that the neighbors had called her to complain about noise.