Tess was great at communicating with us! There was a schedule mishap at checkin and the unit was not cleaned when we first arrived but Tess responded promptly and communicated with the cleaners to come over right away. We did have to wait for a bit to finally get in but overall they did a great job fixing the mistake for us. After we got through that, we absolutely loved the house! The location was great and perfect access to the beach! The house had everything we needed and we appreciated the extra fans on the hotter days. Overall we had a great vacation!