The place was appropriately advertised, with emphasis on the noise and neighborhood (construction site next door and homeless outside). I would not recommend this place for someone who does not live in a major city. The trolley nearby runs from 6:30am-9:30pm (estimated hours) and the construction next door (literally 15 feet from your window) is heavy and starts early. My wife and I live in San Francisco and therefore are accustomed to these disturbances.
Matt and Patricia responded quickly and were able to hold our luggage downstairs in a spare closet since our flight got in so early, and even took the bags upstairs to our room when the room was cleaned. They met us at the front door and provided a breakfast referral (stellar restaurant - Breakfast Republic).