Complaint Feedback Reservation code HMP2DD28AD
Airbnb representative,
Robert the host promised a significant credit but have not heard from him regarding the many issues with the property. Here is the list of issues.
5 Parking spaces in listing but only really three but a large panel truck was parked there for three days of our stay, which left one and 1/2 spaces and our vehicles were hanging out in the street as they did not fit. No hot tub as listed, one shower only hot water and bathroom could not be used leaving only one bathroom for 8 people, no cold in left bathroom sink, pool lights not operational and gfi not operative causing a short and electrical concern, ice maker not dispensing ice, kitchen beverage cooler only reached 50 degrees which is not cool, the promoted theater room not operational for wifi , streaming or gaming, it did not have basic cable some equipment not hooked up wires gone, BQ dirty and unsanitary, no bedding for listed beds and had to make a trip to bring bedding from my house, air mattresses had no blowup device, unfinished drywall in dining area, embarrassing for guests. water dispenser not functioning at adequate flow rate (dribbled), multiple Maintanance men showed up unannounced and disruptive causing chaos, exhaust fans over Viking stove not operational, large 6 foot dining patio window was cracked and broken and not safety glass causing a safety hazard and concern, topic of conversation anytime anyone walked by it. In the end the cleaning people showed up an hour 2 Houts before check out time which we allowed but had to work around her packing our food and belongings.
We were promised a credit and feel the property was disappointing, and misrepresented in advertisement/listing, with many maintanance and safety issues ongoing and unaddressed. My groups comfort and time were compromised and all feel we did not receive what we paid for. It was a negative experience overall. Robert was friendly, polite and accessible, but many of these issues could not be remedied. I need a response from the host or Airbnb or I will be disputing my credit card charges and seeking legal advise for restitution along with my members of the group.

Thank you,
Misha