My family and I stayed at Gloria's place for a week and she was very accommodating with all of my last minute changes and requests. The home is exactly the way it looks in the pictures, but some of the art was a lil disturbing for my children, but we just took the picture off the wall and put it in a closet, problem solved! :) I never met or spoke with Gloria, all of our interaction was via Air bnb, she was out of the country. When we got there her brother in law met us, which was fine to me. He was nice, polite and very accommodating as well. So all in all we had a great vacation. I would definitely recommend staying here. I know we will when we come back to San Diego!!