Overall, there were many pros and cons with my experience. First off, I think it's important to mention that Ed messaged me within 4 hours before my check-in time, saying that my originally booked pirate room had a plumbing issue and that I would have to be moved somewhere else. I was okay with this, as I understand that the situation was out of his control, and I knew he owned several locations within the same building. Ed's communication through the app was always timely and prompt. He always answered my questions within minutes.
Upon arriving, the check-in process was simple and straightforward. I was also impressed by the attention to detail that was put into decorating the room we were moved to. Snacks, coffee, and water were also provided. And overall, the space was clean.
That being said, we still encountered some problems with our stay. Firstly, the room we were relocated to was a downgrade from the original room that we had booked. I had originally booked the pirate room to stay in with my girlfriend (which had stellar reviews), and we were relocated to the man-cave room -- which was very well-themed with the Maxim magazines in the closet, but less appropriate for my summer getaway with my partner. The following review directly pertains to the man cave room, and not the pirate room.
There was a price difference between the original booking and the room we were moved to and what we paid was not adjusted to reflect that. Additionally, both windows were open when we arrived, both of which had no screen, so there were bugs and mosquitos that had come into the room. There was no other way to circulate air in the room because there was no fan either in the bedroom or in the bathroom. Additionally, there was also no light in the bathroom, so the only way to get light in the bathroom at night was to keep the sliding door open. The sliding door also fell off of its rails a couple times just from sliding it open. Leftovers from a previous guest were also left in the mini fridge.
Overall, Ed's communication and check-in process are fantastic, 10/10. My experience was marred by the last-minute, and understandably unexpected, change to a different room. The plumbing issue in my originally booked room was out of Ed's control, but it was also out of my control, so I do not feel that a downgrade was fair to me and subsequently, to my partner. I understand that all of Ed's other properties may have been filled up on a Thursday, but I would have at least appreciated receiving compensation for the price difference in room rates between the room I paid for, the Pirate room, and the downgraded room I was moved to, the Man-Cave.