I have been debating how to leave this review since we were refunded for our first night... but think it's only fair to be honest to other guests. The first night was a bit of a nightmare, we were forced to sleep on top of our clothes and towels. The sheets were very dirty and once contacting Bill with our concerns he sent us to another room that had an un made bed. As mentioned, we were refunded for this night and we appreciate that. However, Bill never checked in to make sure the sheets were changed and that the issue was fixed.
Really need to improve on overall cleanliness of the rooms and common areas. It's in a central location, but that also means in the center of downtown where San Diego has a lot of homelessness. So be aware of that before booking.
As a female I would not stay here alone. The building itself feels safe enough but I would not feel comfortable walking back here alone at night.