I wish I could give this property 5 stars. The location was absolutely beautiful. the home is beautiful, and the area on Mission Bay and Pacific Beach was very walkable and we loved our time there.
Unfortunately, the bad started when we arrived Sunday evening. We were notified that the front door was not functioning as it had an electronic deadbolt that is controlled by a keypad and that wasn't working. We were ok to use the garage door until we found out the garage door controller was working as well so we just used the manual keypad to open the garage door each time. We also realized that there weren't any extra linens for the hide-a-beds so we notified the host, they said they would bring some by and apologized. When we came back from dinner there was a target bag on the porch of some linens that their local folks bought and dropped off although they had not been laundered.
Later that night we woke up to the ceiling leaking water in the Primary room upstairs. I grabbed some extra towels and cleaned up the water and grabbed a sand bucket from the garage to capture the water. I sent a message to the Host and they responded in the morning that they would send out a technician. The technician, Tom, came the following day on Tuesday. He went up into the attic where there was an AC condenser. The water was overflowing from the catch pan. He said he would let the Host know but there wasn't anything he could do and that they needed an HVAC company to come to take a look. Tom said maybe this is why they have been having electrical problems with the front door and the WiFi. The WiFi worked for us all week. I turned up the AC so it wouldn't turn on as often and leak through the ceiling. On Thursday morning the HVAC guy came and said that he could tell the system hadn't been serviced in a long time and that the drain line from the pan was running uphill so it wouldn't be able to drain the extra water and needed to be replaced. He also said that the ducts running to the second room and the adjacent bunk room were collapsed and weren't sending any air to those locations. This makes sense since those two rooms were much warmer than the Primary room. The HVAC guy said he would notify the Host but there wasn't anything he could do during our stay and apologized for the inconvenience. The sad part is someone was scheduled to come in on Sunday in the afternoon the day we were checking out.
This is a beautiful home it just needs love and care. There were other minor things that need attention but these were the major problems. When you pay for a property and expect it to be cared for, it's disappointing. For the price we paid, we expected more.