The house was clean except for the carpet. Stains on stairs, landing, bedrooms. Sleeping arraignments weren't as described. Listing stated 1 king, 2 queen and an air bed. House had 2 queens, 1 dbl and an air bed. I'm 5'10" and my husband is 6'3". We would have never rented the house had we known there was no king bed! Within 10 min of arriving we were greeted by the neighbor who informed us that we were there illegally, to go rent a hotel, we were not allowed to use the side of our yard that shares a fence with her yard. She set off a beeping alarm every night for 20 to 30 min even if we were in the house. Video taped us making s'mores on the fire-pit. There were a few other issues also, minor but issues. We had paid our money and yes they left several #'s to call, but what were they going to do? Give us another house to use? That would have been the only solution. Instead, we made the best of our week and spent as little time at the house as possible. Only cooking at the house twice on the grill because of the neighbor. I contacted the rental company via Airbnb. 1st they emailed me stating that the error was mine not theirs as to the size of the beds and basically said too bad as for the neighbor they felt that we should have called them every time we had an issue with her. We would have been more aggravated having to make so many calls while on our family vacation with our adult children. I sent them their listing showing their error. Instead of an apology they just decided to send me $100 and call it a day. I asked in response that I felt that a $500 refund was fair out of the close to $1600 I paid them. Silence. Nothing. Needles to say I will stay away from any of their listings in the future.