We rent with AirBnB often and have never stayed in a home that was as dirty as this unit. When we arrived, we found spots on the sheets, mold and mildew in the showers, 1/4 inch thick layers of dust on ceiling fans and vents (the place had clearly and not been dusted in a long time), and sand on the floors throughout. The cooking utensils appeared dirty and used dishes from the last group were left in the dishwasher. I contacted Vacasa with pictures and requests for service several times throughout the first day of our stay and was assured the home would be cleaned that day. Throughout the day, I checked in with the general customer service lines for status updates so I would know when a crew would be in the home. A new Vacasa rep answered each time with the same generic runaround line, claiming they were working “tirelessly” to “resolve the issue.”
On the second day of our stay, no one had responded to the service request so I reported the problem as a safety issue. When I spoke with a Vacasa supervisor, she noted that no one from cleaning had been contacted on day 1 despite me having contacted them several times for updates. If I had not reported the issue to a supervisor, their “tireless” efforts actually meant no one was coming to clean.
This home has nice peekaboo views of the bay and ocean and is in a great location, proximate the the water, restaurants and Belmont Park. The beds and linens were comfortable but overall the place smelled moldy and appeared dirty. We won’t stay at this or any other Vacasa property again in the future.