If you're looking for a place to stay in San Diego that is close to attractions, this is a good spot. But, if you are traveling with anyone that is physically disabled or elderly, please be cautioned! The entrance is NOT on the side, but down a set of stairs that leads to the back of the building, with poor lighting and no hand rail to assist those with difficulty ambulating. This place is NOT handicapped accessible. Below, you will find the correspondence I had with Cami regarding our disappointment and concerns. My best friend is a disabled Airbnb'er and has never had to deal with these issues in the past! Please read the correspondences below without prejudice, and develop your own opinion! In the end, it's not about a refund.....it's just money in the end! My concern is, the lack of empathy from Cami. Thanks for your time! CJ Price
My email:
Good afternoon Camila,
First, thank you for accepting my reservation and appreciate having stayed in your home. Regrettably, my friend that was visiting with me is disabled and he had great difficulty with the stairs and almost feel last night. He also had difficulty using the bathroom due to his disability. Lastly, he needs special lifts in his shoes to ambulate and by removing his shoes, increased the risk of him falling. There is also no railing on the staircase and this made managing the stairs even more difficult. As a Registered Nurse, I was very aware that this was not the ideal place for Jimmie to be staying. That said, we left today and checked in at a hotel. I'm sorry for any inconvenience this places on your rental. I wish that I would've known about the stairs prior to booking and in the future, I feel that your listing should included the inaccessibility to those with special needs or disabilities. Your place was cute and we enjoyed the time spent last night. I cleaned up and placed the dirty linens in the hamper, as well as the one used towel. We never showered and did not pull out the sofa bed. I will be writing AirBNB for a possible refund due to this unfortunate reality. Thank you again, CJ Price, RN
Her response:
"I'm sorry this did not work out for you! I have very clear pictures of the stairs in the pics and instructions. I'm sorry"