Very disappointing experience. The loft had a stinky smell, the dishes were not clean and the shower and toilet room fans were not cleaned, they had mildew on them. We stayed one night (18 hours) when we had reserved for 3 nights. The bed is unconfortable. We asked the host to contact us by phone, he refused to do so, so we messaged him via airbnb. Here is what we messaged him and we sent him photos.:
"the bed is very unconfortable. The dishes are dirty. The shower fan is disgusting. The toilet sink was not cleaned. Dust everywhere, floor and mirror. Milk was rotten. We are not satisfied at all and have left the place. Left the keys in the key box. We left at about 9 am. We wish a full refund."
Here was his response: Please note that we did not use any dishes or cups we had our own cups
"I am standing inside the loft at this very minute…
To be noted:
The bed is very comfortable and is a double posturepedic mattress which our guest love and is quite expensive. That statement is of a personal preference- we cannot recreate what you have at home.
The dishes are washed and very clean, as I am looking at them right now, the coffee cup is one that you yourself used and then took a picture of. That statement is not true
The bathroom sink faucet is not dirty that is calcium from the hard water in SD. It stains the stainless steel and there is no method to remove it. It is only discolored .
There is no dust as I have ran a finger over each table, floors and mirrors which were professionally cleaned just before your arrival. That statement is not true
We do not provide milk only complimentary coffee which you drank this am.
The loft does not smell. Could be the bloody menstrual pads that are in the trash can that have left a rancid stench.
There is additional picture that is not an item in our loft. Not sure where you got that from.
Our reviews speak volumes and cleanliness is rated 5/5
When I checked with you, you stated “ALL IS WELL”
2nd day you sent a message , I messaged you “How can I assist” Not a word until evening of 2nd day If there was an issue with anything, you should of communicated, we could of asked HK to stop by , but you did not give us that opportunity to do so. I am here and and your statements are false.
You have utilized the loft for 2 days, showered, used towels and linens, slept in the sheets on the bed, used the bathroom toilet, watched TV, made coffee and used the dishes which you have left on the counter."
He accuses us of taking unrelated photos. And accuses us of being liars. We asked him to contact us by phone so that we may speak to him directly but he did not. Please note we cannot find his ad anymore
The host went from super host to super jerk.