DO NOT RECOMMEND!!! Steer away!!!! Worst Airbnb find after years of enjoying great places to stay all over. Zero customer service and the place was not cleaned (ie sheets had chunks of hair, towels were damp etc).
We were delayed to check in for 2 hours (ie 6pm instead of advertised 4pm) as the cleaning crew was running behind. After the wait, the house was not clean at all - multiple bedsheets had chunks of hair, towels were damp, a load of towels were left in washer (no sights of bedsheets, so most likely bedsheets were reused without washing) etc. We spent 4+ hours cleaning the space ourselves, washing & drying loads of laundry after a long roadtrip and two-hour delayed entry to the house. Upon calling the customer service of Vacasa the same evening (Thu 7pm, as my email around 6pm didn't generate any response), no one has called/messaged to address the issues of unclean space despite multiple prompts via emails, not during or after the trip, which included days with business hours. No supplies were placed in the house either, and so even though there was a dishwasher, there were no dish washing pods; no shampoo, conditioner or soap, and ran out of laundry detergent after washing dirty sheets and towels the first day etc.
Horrible experience with this uncleaned space, especially with Vacasa to completely ignore our multiple requests to address the issues. Escalated to Airbnb for a partial refund. Vacasa has since chosen to downplay the issue and countered a small fraction of the fees requested -- an unreasonable low ball. Looking to Airbnb to investigate and obtain for us a fair compensation for this.
DO NOT RECOMMEND!!!