Beware that the upstairs neighbors of this rental has loud parties on Tuesday nights! The space itself was fine, we didn’t really have an issue with that. What we did have an issue with was being woken up at 1am but loud music, people screaming, smoking, and stomping upstairs. It was so loud and getting progressively worse as it got later into the nighttime, as more people kept coming to the party - no sound maker or earphones could ever cover up this noise. We even called the local police twice to submit noise complaints which is on record and my husband even asked the neighbors if they could please turn the music down bc I was pregnant and tired and he got nothing but an aggressive tone in return. More people kept coming to the party and the music and screaming got louder and louder so we decided to leave for my health and safety. I sent a note to the Airbnb host letting them know we had to leave and find other accommodations at a nearby hotel. The next day we got no reply from the Airbnb host at all, not even to ask if we were ok or apologize for the inconvenience.
My husband and I booked a last minute reservation at this property with SoEnzo Management to attend my grandmother’s funeral the next day and because I’m 7 months pregnant, we wanted to stay at a place that was quiet, safe, and comfortable.
We saw that this property was an ‘Airbnb Plus’ which is defined as “Airbnb Plus is a selection of only the highest quality homes with hosts known for great reviews and attention to detail. Every home is verified through in-person quality inspection to ensure quality and design. – we did not get Airbnb plus premium support or an exceptional host experience. I contacted Airbnb support and they advised that the host would only reimburse for the night of the stay and not the cleaning fee bc we stayed there for the night – this is unacceptable. If we were to have gotten woken up in the middle of the night at a standard hotel, they would have given us a Full Refund no questions asked. It is not our fault that they rent out their space over a party house and the Airbnb guest is supposed to just deal with it and eat the cost?
it’s clear SoEnzo is a business but I am a regular person. I don’t buy random properties to rent out. When I get screwed out of paying for 2 places to stay and they lose out on a cleaning fee, who really loses? They can write it off as a business expense yet I am the regular person who gets the shrug oh well? These people clearly are taking advantage of the situation and I’m sure this is not the last time an airbnb guest of theirs will have the issue bc the apt upstairs is a party house - something they explicitly have the nerve to threaten their guests to not do. They have a huge House Rules sign that states no Parties after 10pm Zero Tolerance, ha! and another that states that if you bring pets, they will charge you $100.
Where is the policy that states: if the place is unsafe, that the Airbnb guest will get a refund and be protected? There was at least 30 people at that party and was literally screaming outside their supposed private patio. That doesn’t seem unfair, it is unfair. Staying in that apartment was unsafe and unhealthy for me and to make me feel like I should’ve stayed there because of policy and money is very irresponsible.