It frustrates me to no end that companies get away with so much just because the apartment is in a desired location. The place was filthy, towels were stained, shower and sync didn't drain and there was hair and soap scum from the previous tenant in the shower. So gross. I sent a message in the morning about the shower not draining, 12 hours later when I still hadn't heard back from the owners I sent a second message. Finally, 24 hours later they responded saying they would send someone, and they would let me know when the person was going by. They did indeed send someone who unclogged the shower, but they never actually communicated when that person was gonna go by. The place is supposed to host 4 people, but there are only 2 mugs, 2 bowls, 2 plates, etc, and they were all filthy. The "loft" upstairs is a joke. It's a mattress on the floor and the area is so small you can't actually stand up, so you end up crawling around. Overpriced garbage.