I’ve never had to write a negative review like this before, but I have to share my experience. I debated writing this review because I am being issued a refund, but I feel I need to write a review to alert others of the issue I experienced.
First off, I do not want to be traveling during this time. The traveling I’m doing is absolutely necessary, it’s unavoidable, but with this AirBnB’s “Enhanced Clean” commitment and all of the glowing reviews I felt safe booking this place. In the host’s info the host states “I’m pretty much OCD so rest assured that your space will be sparkling clean.” That was completely inaccurate. I got to this AirBnB and was very tired from traveling all day, I used the bathroom and noticed there were dirty parts, but brushed it off as I was exhausted and just wanted to sleep. When I woke up, I noticed the entire place was filthy. The bathroom was the worst- the entire base/behind the toilet was covered in dirt and grime, the baseboards were also covered in dirt and grime, there were also dirty (what looked like) fingerprints on the bathroom door. The space between the sink and mirror was not clean. There was mold in the shower. Moving on to the microwave and refrigerator- both were not clean, they didn’t even appear to be wiped out. Next, the bedroom, there were dirty fingerprints all over the wall next to the bed. The windowsill was covered in dirt, the baseboards in the space with the microwave and fridge were filthy. Overall, I was disgusted. I messaged the host privately to resolve the issue and the host said that this “is NOT A HOTEL” and I shouldn’t expect it to be “sparkling clean”. They literally said in their description that this place would be “sparkling clean”. I’m not sure that they understand that this is a service that I, the customer, am paying for. I’m not staying at my friend’s house. I’m paying money to stay at a clean place. Especially in a pandemic, when they have “Enhanced Clean” advertised in their info on the listing. When so many things aren’t cleaned at all, it makes me wonder how much cleaning took place. I’m taking as many precautions as I can while traveling (necessary travel) due to covid and I wish this host did the same. I’m trying to keep myself, my family, my friends, and anyone who may get near me covid free. I wish the host of this AirBnB was taking the pandemic as seriously as they make it seem like they are. Overall I was disgusted and disappointed. It made me upset because all of their other reviews seem to be glowing and as if it is a great place to stay, and it could be, if they would pay attention to the cleaning as much as they claim to. Stay here at your own risk.