SO BAD! When first entering gate, it already smelled terribly. When trying to enter the room, the lockbox is so hard to open. I called for help and staff asked me to pull harder...We had to take a video and show them how we tried before they sent a instructional video...After we entered the room, terrible smell remained. It was the whole building. Also super strong detergent smell on all pillows and blankets. Moreover, the original heater didn't work. I texted for help again and staff asked us to use space heaters which were super small and not helpful at all! We also noticed obvious leaking stain on the ceiling of the living room. We were hoping it wouldn't leak because it was raining in SD those days unfortunately. It leaked in midnight of course...we couldn't sleep because of the sound of dripping and we were so cold.....We cancelled whole reservation and requested for full refund next morning. The response I got is "we have strict cancellation policy" which is no refund...SOOO BAD!