We strongly discourage anyone from booking the property for a variety of reasons. First, if you think you are getting a waterfront property, you are not. The house is located in an alleyway between the bay and the beach. If you do not mind, please continue reading.
We were traveling into town for business and checked-in on a Monday during the evening after work to find the place inhabitable. We found an aroma of cigarettes inside the foyer, blood stains on our bed pillows, dried white crusty substances on the daybed covers, stained throw pillows on the couch, and extremely sticky surfaces on the kitchen table, counters, and etc. It was the type of stickiness you get when you take a dirty wet rag to clean things.
After expressing our concerns and sharing pictures with the hosts to get a reasonable cancellation, they kept insisting on sending their cleaners to come back that night. Mind you, it was late and we were trying to settle in as we had an early morning ahead of us the next day. It took some back and forth but the hosts agreed to reconcile with a full refund and instructed us to cancel.
We voiced our concerns about how cancelling from our end showed that we would get a refund of $0 and they replied that they will send the funds in the morning. We found this to be suspicious but proceeded anyway trusting that Airbnb had policies in place to protect their guests.
The next morning, I followed up on the refund and the hosts claimed that their cleaners went back and reported no issues despite us having sent photos the night before. They were then trying to backpedal by saying that they had agreed to a refund initially because they thought we suggested that the "entire place was dirty," when specifically our main concerns were about the cigarette smells, blood stain pillows, dried white substances, stained throw pillows, and sticky surfaces.
We had to escalate the matter to Airbnb's Resolution Center who helped resolve the issue.
The hosts lacked empathy, integrity, and honesty. Not only do we advise against booking this property, but any property with Jesse or their property management group.