When we showed up to the Airbnb, the beds were unmade, and dirty towels were on the floor of the bathroom. It became clear that the condo had not been cleaned since the last group stayed. We contacted the host, Tess, and she quickly responded saying we would be "compensated" as well as that she was sending a cleaner immediately. It took an hour for cleaners to show up, and the cleaners were there for over an hour. As a result, despite check-in time being 2 pm, we weren't able to actually use the unit until 7 pm. This delayed all of our plans, as we were there for my cousin's bachelorette. Two days had passed and we still hadn't heard back from Tess when we were cleaning up and checking out. I finally reached back out to her to inquire about how we would be compensated. She said she would return the cleaning fee, I sent a note back describing that I felt a different number would be more fair, and she stopped responding. I've sent a request through airbnb, so hoping that is resolved. The host mentioned some personal matters happening, and I'm very sympathetic to that. That being said, improved communication and resolution would be much appreciated.
The issue with cleanliness aside, the Airbnb itself was sufficient. It says 7 guests, but beware, one of the 5 beds is a trundle that is smaller than a twin, and is a glorified box spring. Also 4/5 beds are in one tiny room, with a queen bed in the master. There is no AC in the house, so as you can imagine, that fully packed room gets incredibly hot throughout the night. The best part about it by far, is that it is steps from the beach. The location is unmatched, and the key redeeming part of this home.