I strongly urge anyone to avoid renting an aiirbnb managed by Vacasa. This is our second experience with them. The first in the Los Angeles area and was totally infested by cockroaches. It had missing and broken appliances just like this one. Both were very nice looking houses, but were not properly maintained.. Below is a list of the problems we had with the second one - which we had rented for 13 people attending a family wedding in San Diego.
1, Compensation has already been promised for the repair job on 2nd floor apartment but the representative who telephoned me about this major leak, said,”We will make sure that all items you might need from that kitchen are transferred and it will be finished by Saturday the 19th.” The repairs are still not finished!
Upon our arrival, we noticed that the bathroom sink was wiggly. Therefore we were extra careful not to pull on it. As I hope you are aware ( there were innumerable phone calls about the incident!) the next morning, the whole unit pulled away from the wall. My husband was able to catch it and he had me bring a stool, which we piled high with cushions so that we stabilized the sink against the wall. Obviously, this was an emergency situation as if the sink had continued to fall, it would have ripped the pipes and I imagine the water damage would have been considerable. We were also lucky that it did not fall on my husband and cause medical injuries. Incredibly, it took multiple phone calls and many hours of waiting until someone came and then the sink was untouchable for another 24 hours.
There was not adequate toilet paper provided - both bathrooms in the main unit had only 2 rolls. Such an amount for 13 people for 8 days is obviously absurd.
There were a number of other items that were not adequately stocked and that we had to go out and purchase - paper towels ( there were no napkins - paper or cloth), Laundry detergent, a peeler, large plastic bags. We did not purchase light bulbs but we had to remove one from a living room light in order to place it in the outside front door lamp and another one from unit 1 to replace the outside bulb next to the laundry room.
We did not attempt to fix some other problems such as the front window frame being broken so that anyone could have entered through it.
Another major problem that we did fix, was a non-functioning modem. When we immediately telephoned your service number that the Wi-Fi was not available, they said ,”oh, we’ve been having a lot of problems with that modem!” Fortunately my grandson-in law arrived the next day and he is very knowledge about computers and he fixed it for us.
Likewise, when I telephoned about needing blankets, I was told that “for your rental units, we do not supply blankets” Fortunately, we did find some tucked away in the 2nd floor apartment. However, we never did find any extra sheets and since, we were unable to access the 2nd bedroom on the 2nd floor apartment , 7577 unit 2, we had to have someone sleep on the sofa without a sheet (but mercifully with blankets.]
We lived with a very slow draining sink in 7577 unit 1.
Some other maintenance issues that didn’t bother us too much, but might Incredibly upset other tenants. 1. The kitchen drawers were quite dirty. 2. The back of the closet in the downstairs bedroom was truly disgusting
In conclusion, there were some things we did like - the rooms were large and nicely furnished, the grounds were beautiful and the men who took care of them were super nice. The most important thing I would like you to take away from this letter is that YOU NEED DIFFERENT LOCAL MANGEMENT.