This was the most frustrating and disappointing experience in my many years of being an AirBnB customer (with impeccable feedback). The host notified me after the stay that I needed to pay over $1,100 for a broken pull out couch. The host included no details, photos, or additional information. We had lightly used the couch (two kids sleeping on it a few nights) and so this was beyond shocking. Next, AirBnB sent me a note stating that I owed over $1,100. AirBnB also provided no photos, details, or evidence, leaving me to wonder what the heck was happening -- a Kafka-esque situation if there ever was one. The host never provided me additional information. But after I made several inquiries to the host and AirBnB, AirBnB provided one photo that showed a bend piece of metal on the frame, but no additional details -- nothing about possible warranty on the couch (the host claimed it was new), nothing about possible rental insurance, nothing about any possibility of paying to fix the couch, etc. If one were dealing with a shattered lamp that couldn't be fixed and that cost $100, the situation would be understandable. But requiring a guest with a perfect track record to pay $1,100 based on a photo of this sort is a horrendous customer experience.