They're were nats and the hot water won't get hot. Also they didn't wash and replace any of the linings on the floors. I tried my best to be understanding and work with them, but it seems not to be reciprocated. We had small children with us and the sense of awareness and urgency seems to have fallen on deaf ears. Seems like it may be a communication issue but this type of cleaning forced us to buy our own products to sanitize the property properly. This is just unacceptable but especially during a Pandemic.