Cleanliness: We are amidst a pandemic and I do have a cleanliness concern when staying at an airbnb, and I always do hope the owners thoroughly cleaned the room and amenities. However this was NOT the case for this airbnb. The “pull out” bed was filthy and clearly used by the previous guests. It is clear that the airbnb owners did NOT clean the bed. There was popcorn still in the sheets, stains which seemed like drinks and hair from bodily parts. This made us concerned and hesitant on the legitimacy of this place being cleaned even to a pre-pandemic standard. When we confronted the property manager about it, they replied with “we thought you weren’t gonna use it so we didn’t clean it”. It made us question how much they actually cleaned and what they skipped on cleaning to make the apartment only seem “sanitary”. Because of this event, we did not stay the full 2 nights and left early.
Accuracy: Bathroom and living space was fine. The couch was very limited on space. However the kitchen was very small and the cabinets were locked, for some reason? So we had no space for our personal item.
Check in: Was easy and simple, however there was a soggy trash in the lockbox from the rain.
Communication: They replied fast but without much usefulness behind their replies. We mention the dirty pull out bed and they turned the situation against us. They began to assume we had extra unregistered guests, but we just wanted to use their “amenities” to lay down and watch TV, since the couch was so small and there was no TV in the bedroom. Then they said “if its dirty don’t use it” in a condescending tone...like no duh im not gonna use it. In the end they said we would get a refund but we have still not received it. After we left early they tried to turn on us and say we “broke the rules” but we did not and they have insufficient evidence of such. They tried to charge us $500 for having 3 dog hairs on the couch, when this is a pet friendly Airbnb and the fur had fallen from our clothes to the couch. I strongly believe that this is their tactic to not pay us back for a terrible experience.
Location: This is located right across a busy freeway, where you could hear civics rev their stock engines throughout the day. Also next to us was a gas station and lots of homeless people roaming around the apartment building. The walls were also very thin so we heard the neighbor playing video games until 3 am, also the guy on top of us sounded like he was partying all night long. To wrap it up the guy next to us was smoking pot and it reeked through the walls into our living space.
Value: not worth the $150 we paid per night. There are many better alternatives for $150. I would much rather stay at a hotel where customer service is their number 1 priority. And we can trust the maids to do a thorough job.