Terrible AirBnB customer service experience almost ruined our vacation.
In August of 2022,
I booked an luxury AirBnb rental for my family and extended family. AirBnB confirmed our reservation but did not send us access instructions. When we arrived, we called AirBnB and the customer service agent was extremely rude and short and told us that he couldn’t help us and we should just make other plans. I tried explaining to the customer service agent that my large family w serval small children were waiting on the street to gain access to our rental and he told us his shift was over and he refused to help us. He passed us off to another service agent who was even more rude and refused to let us speak w a supervisor because he was “working from home.” After numerous failed attempts to resolve the situation through AirBnB, we reached out to the Host Company “Bluewater” and they quickly resolved the issue for us and gave us access instructions and we’re enjoying our San Diego adventure w put family. (Thank you to the BlueWater group!) I still can’t believe the customer service people at AirBnB basically told us to go home or find some other place.