Throughout the whole process, weeks before our stay in the Point Loma studio, Mark and the Pillow Team were very accommodating. Their responses were timely and they were sure to let us know if there was any information we were missing out on. There were four of us that were able to stay comfortably in this loft with plenty of wiggle room. There was a small typo in the WiFi password, but the Pillow team did respond to us within 24 hours with the correction. Also, the property instruction stated that we should park in the driveway in front of the one car garage, but if there were other cars in the driveway, there was no way for us to park where we were supposed to unless we took our car up the curb. Other than that, the place is beautiful, staff is friendly and accommodating, and would totally recommend!