We are a family of 6 who recently rented this unit for a week long beach vacation at a cost of over $11k. The beach is a short walk to the sand which was very important for us with small children. What they don’t tell you is there is a homeless encampment surrounding the building. The walk to the beach is over a grassy field that was packed with people using drugs & shouting & fighting much of the time.
Sitting on the balcony became impossible due to activities going on below that are not what you want your children to see. (drug use, profanities & sex). We did meet a couple of the homeless guys that were very nice and helped us find parking for our van. We are not trying to be insensitive towards the homeless at all. It was a serious safety issue, especially in the evening when there was screaming, profanities, & drug debris scattered everywhere. After our 6 yr old picked up a needle exiting our unit, we packed up and left having only spent 3 of our 7 nights here.
When we first arrived, I called the management twice to discuss our problem (including a parking problem for our van which would not fit in the garage) & was told I would receive a call back. Never happened. I called back to see if we could switch garages with another unit where our van could be parked along the side wall & they told me they did not manage that unit so that would not be possible. (I also would like to point out that each phone call to Vacasa required a 20-30 minute wait on hold to reach a live person.) We spoke with the people using that garage we were asking about & they graciously agreed to switch & also informed us that they rented through vacasa/airbnb, so vacasa flat out lied to me. I requested a partial refund due to mainly the safety issues, through the chat feature, but Airbnb told me the host said they can not be responsible for our safety & we should call the police. While I understand they can not control what goes on outside their unit, they have a responsibility to be upfront about the location. I have stayed in dozens of other airbnb’s and never have I felt compelled to complain or write a negative review. This is totally unacceptable & this listing needs to be transparent with anyone considering this rental.
The unit itself is okay but definitely shows lots of wear.
They had 4 bath towels total for our family of 6 & the washer & dryer were super bad. Washer sounds like a space shuttle taking off & did not clean. Dryer takes 1 1/2 hrs to dry a load. This was also the first rental I’ve ever been to that gave no information on the neighborhood shops, restaurants, etc…, or any unit instructions, like where to dispose of garbage. (We had to use trash cans on the beach because we could not locate garbage cans on site). In my opinion, the lack of information & instructions shows a lack of regard for the enjoyment of guests unfamiliar with the area. While the issues with the unit itself is not a deal breaker, considering the price, this place is NOT worth the cost.