Nelson is a very responsive and friendly host. I arrived at the property and while the room was clean, cozy, and as expected, the rest of the house was a little grimy. I was upset about the state of the kitchen and bathroom. However, Nelson had been traveling and seemed unaware. He was very helpful and supportive and immediately offered to send a cleaning crew ASAP. Not what I expected based on the photos, but it was cool of Nelson to be really cooperative and I appreciate that.