This has to be one of our worst Airbnb stays till date!! We were a group of 9 people in San Diego for the vacation. Most of the amenities advertised for this home were either broken or partly working.
The AC was not working. The host sent a handyman to fix it on the second day, but he could not fix it. We thus had no AC for all of our stay. The handyman said that the AC had a bigger issue and they would need to get the HVAC people in, but we were leaving for the day, so we were pissed and just told them to forget it. We had plans for our vacation and were not there to spend our time coordinating with the host and his handyman on when and how they can fix things at the Airbnb, which should have been functioning in the first place.
The shower of the bathroom on the main level was not working as well. The handyman who came to fix it on the second day said the shower head was clogged and he then fixed it. But we were not able to use that bathroom that day as he was fixing it. This person who came to fix these issues was at the Airbnb for about 3 hours in the morning which was inconvenient as we all were all getting ready to head out for the day.
Amongst other things, the toilet of the master bedroom was disgusting. The paint of the commode was coming off. The bottom unit bedroom had a combined light and fan unit that turned on and off together . We had no way to operate either one of them at one time. The guests who stayed there had to sleep in the heat as the AC was already not working for the house. And if they planned to switch on the fan, the light would turn on too. When we asked the host about this issue he said there should be a remote somewhere to operate it which we never found and he never followed up on it as well.
Most importantly, the host knew we were a group of 9 and all the 3 air mattresses provided had holes in them and hence we could not use them. The air pump to inflate the mattresses had missing and corroded batteries. When asked, the host said that we would need to look for pumps ourselves in the house or buy new batteries. Half of us ended up sleeping on the floor due to this issue. No extra towels, linens, toilet paper, bodywash provided when the host knew how many guests were coming beforehand. The water dispenser of the refrigerator had water that tasted bad and the refrigerator kept giving a warning that the water and air filter needs to be replaced. The ice dispenser of the fridge did not work too and when asked, the host just said that we buy ice from a store ourselves.
The host, Jan was very unresponsive throughout the stay. He had been not replying on the Airbnb app's chat. I had to call Airbnb support to get a phone number for him as it was not provided. Whenever we asked him where to find something in the house, he kept saying that we would need to look for ourselves. He clearly had no idea about anything and was very unhelpful.
We were in San Diego for a vacation and have paid quite a lot for this Airbnb which was advertised as a luxurious, high end home. I would still understand if one of the amenity was not working, but in this case there were so many things that were not working that it just made our stay a frustrating one. Half of our time was wasted in coordinating things with the host or the handyman or Airbnb support. The host also refused to provide any refund even after all this. We were obviously disappointed when we were not provided the same level of comfort at this stay and had to go through a horrible experience. I WOULD NOT RECOMMEND THIS PROPERTY TO ANYONE, at least not until the host acts responsibly and get all the amenities that he promises to his guests fixed.