The Good:
I just want to say the AirBnb pictures are just as advertised. The place was well-kept and had a working A/C. Both televisions were functional, but one of the remotes were missing. There was enough space and accommodations for my group of 5 friends, and it was a decent enough stay IF our check-in was smooth.
The Bad:
The communication of John and Jenny are completely and utterly lacking. The day prior to our stay, I messaged them when I would be receiving their check-in instructions. I saw a response from John 2 hours later that said he would send us instructions tomorrow (Kind of hoping for a specific time, but okay fine).
The next day comes and me and my group plan activities that will last until check-in time at 4:00 pm. There’s a message from Jenny at 1:38 PM asking to text me instructions and if I have What’sApp (I don’t). I ask her to text me the instructions an hour later and gave them my phone number. We end our activities for the day and I still haven’t received a text from them for 3 hours. We end up trying to text the number given in their details, but still receive no response. It took a phone call for them to respond and they didn’t even pick up. They told us to message them through the app and then proceeded to finally text me the instructions through Airbnb messaging. He asks me again if I have WhatsApp to correspond there, but again…I don’t have What’sApp.
They then proceed to give us instructions via pictures and it started to feel like a scavenger hunt just to acquire the key fobs to the apartment. We gather the key fob from another location, but we don’t explicitly receive the apartment number. I ask through text and the AirBnb app messaging system what the apartment number is around 5:48PM, but we didn’t receive a prompt response even though we were just talking to each other 20 minutes ago. We wait around the building for a response, but decided to get dinner at 6:05PM since we were getting hungry and John has a history of not communicating. We finally receive a response 40 minutes later and returned to the apartment around 8:00PM. They left the apartment door unlocked, which is weird considering we are responsible for any missing furniture.
TL;DR
This was my most stressful check-in throughout my AirBnB history. I understand that John has many properties, but that doesn’t excuse his lack of communication and nonsensical check-in process. If you don’t mind waiting and are very flexible with check-in time, then this is your place. But after a long day of being a tourist, I would like to have the peace of mind that I will have a place to stay and not look at other hotels when your AirBnb host (John and Jenny) are not responding to you. I WOULD NOT recommend booking any of their properties and stick with hotels that are comparable in price.