I guess the ONLY reason I would not give this loft 5 stars is due to the miscommunication with Willam. I let my host know BEFORE booking the trip that the reason for our journey was to go pick up ALL of our baby registry gifts, which he had said could be sent to the loft. We decided against this because we knew there would be many boxes and we didn't want to inconvenience them, so we had them sent to a UPS store instead. When you arrive at the loft there are MANY instructions on how to care for their home, it gave us the impression that they may have had bad experiences before, which is understandable, but honestly, it does make you feel like you are walking on eggshells due to all of the warnings about being charged extra for ...... This did not worry me because we are very respectful, but to my BIG surprise upon arriving home Willam had requested an additional payment due to the boxes that we left in the loft. The reason this was an unhappy surprise was that in ALL of their instructions they did not mention where we could take out the trash, so the first day we emptied bins we had to drive around with the trash in a city we do not know looking for a place to throw it away. Check out was at 11 am and we left at 3 pm, having previously asked for permission and having PAID A FULL EXTRA DAY. I wrote Willam and told him I had left the Amazon and babylist boxes in the loft because there was no way it could fit in our truck and there were no indications for a trash shoot. He said this was fine and then later asked for extra payment and posted pictures of the boxes and of our truck for some reason, to us this felt invasive and abusive. All in all, this was resolved through Airbnb and we did not need to pay as we had already paid a full day for late checkout