We had a very mixed experience with Chris. She provided a 5+ star experience at check in, but a 1 star experience at checkout. This is why I consider 3 stars as a fair rating.
She went above and beyond to welcome us, we even had beer and some food in the fridge when we arrived! The patio of this place is amazing. It has firepit, bbq, games and a lot of space. The house inside is small for a big group, it only has 2 restrooms and 3 bedrooms, so be prepared to be packed if you are a big group.
The checkout experience was the worst part of our trip. This place is advertised for big groups and bachelor parties, so I think it is expected that some things might not go as planned. We broke a glass and did a very small crack in a firepit (almost unnoticeable, we didn’t even notice and I am still not sure we did it) and we had to pay $70 extra. She also wanted to charge us extra money because we didn’t vacuum the patio and some furniture wasn’t in the same exact place we found it. When we booked the place we paid $250+ for cleaning fees and we cleaned the entire house, I would expect that to cover vacuuming the patio. This is not what I would expect from a 5 star service after all the money we paid for the house, but we did broke the glass and it is fair to pay for it, so we agreed to pay for the $70, this is not the reason for the 3 starts. The reason for the 3 stars is how she handled the situation.
Minutes after the checkout she messaged me on Airbnb (as I would expect), minutes after that she texted me on my PRIVATE and personal phone (I assume she got it from Airbnb) and minutes after that she called me on my personal phone. I was driving and couldn’t answer, so she kept texting me. The fact that she was contacting me on my private phone number to resolve the issue faster was a huge disruption to our vacation and added one thing to worry. I understand that she wanted to resolve this as soon as possible, but not at the expense of disrupting our vacations.