From the first message from Chrissy to the last, she was kind, helpful, and prompt. She provided our family with tips and suggestions for a great family vacation. She was prompt in responding to questions and our needs during our stay. The house is adorable! It's nicely decorated, clean, and in a GREAT location! I also really appreciated the access to the beach kit. It helped make our day at the beach perfect! It was the perfect home away from home during our family vacation.