I have stayed at dozens of Airbnb’s and this is my first review that is not positive. Terrible customer service, they charge you a $50 deposit upon check in, (which isn’t required thru any other Airbnb I’ve ever stayed at). Then when you check out, they will falsely accuse you of eating overpriced snacks from the room & charge you money for them. We ate nothing from the room while we were there. When you call to dispute it, they say “they need an approval to do a refund.” An approval for an $11 refund? I checked out two days ago and still haven’t even gotten my $50 deposit back but you have time to charge me for snacks we never ate? Just blatant, bottom tier customer service. I am in the process of reporting the charge as fraud to Amex & will never stay here again. If you have the opportunity to stay somewhere else I would do so.