I was feeling overwhelmed from my fathers passing, along with finals/graduation a week away. Me & my friend decided to book a spot w/ a pool so we could relax in the sun while studying/taking finals.
We requested to book day of and the following night. In the request, my message said we live locally & looking for a place to relax while we study for finals.
Hosts responded fast and told us the room would be ready in 45 minutes, which was great. We loved the space. It was decorated beautifully with everything you need for a comfortable stay.
In the morning, we woke up to the sound of construction. It was steps away, as the work was being done on their home. I just thought it was strange they didn’t mention it since I communicated we were looking for a place to relax/study. But no biggie..we went on w/ our day.
Zoom meetings ended at 1:30pm. We decided to go in/sit by the pool. I sat on the side of the pool working on a paper. Since the pool is not heated and it was getting chilly, my friend came back out at 3pm & pressed the button to warm up the hot tub. I sat in there waiting for it to heat up (takes about 30-40 min). A little after 4pm we put on the jets. At 5pm, we received this message from the hosts:
“We can’t have the hot tub on all day. It’s been on for over 5 hours . I’m not being a jerk, but it’s expensive to run it all day.”
We understand it would be expensive to run the hot tub all day but we didn’t. I don’t think it’s unreasonable to use the hot tub for total of 2 hours when we paid to stay 2 nights (we didn’t use it the first night).
We were shocked by the communication/accusation but replied in an understanding manner that would inform them of their misunderstanding: “For sure understand that. we’ve been out here all day to get in the pool and sit in the sun but we didn’t get in or turn on the hot tub until 3pm.” I hoped we’d receive an apology, but all we received was a message stating, “Use it/ just turn off when done”
I don’t know why they think we’d go into the hot tub/pool again after the rude message AND not apologizing for the harsh, false accusations. This made us feel very unwelcomed and super uncomfortable and we just decided to leave a few hours later and did not stay the second night we paid for.