Communication was great and check in was easy but those were the only 5 star things. To start the Airbnb is not adequately equipped to host 5 people. The air mattress provided did not work and would go flat within an hour or less. Also the sink in the restroom does not properly drain which was very annoying when trying to brush our teeth or wash our face. Another thing is that the window in the private room is not sealed properly and therefore the room was freezing.