The heater wasn't working when we checked in but Sheri and her husband went above and beyond to get us several heaters right away so we can stay warm for the night and then had the heater fixed while we were out so that we could come back to a warm house. Sheri was extremely responsive and welcoming for our entire stay, she even left us many snacks and pastries in the house to welcome us. Overall a fantastic stay and we couldn't have asked for a better host. Will stay again for sure when we are back.