Norm is so nice, and is a super host extraordinaire! He responded to messages almost instantly, and went out and got luggage racks for the rental when we asked if there were any! As stated, the apartment is in a beautiful area, has incredible views, and is very clean and well-equipped. I loved that there was lots of storage in both the living/kitchen area and the bedrooms. Dedicated laundry facilities are a big plus. We also really enjoyed walking around the neighborhood (which is hilly). One thing to note is that the stairs down to the rental are quite steep and narrow, but there is a handrail, and we got used to the stairs quickly. I highly recommend Norm's place—we will stay here again!