John and Christina sent clear instructions to me in advance of my trip and all was exactly as described on airbnb and in their instructions. I did not need to ask for any assistance, and because I arrived quite late and departed quite early I did not have a chance to meet my host. The bed is very comfortable and the apartment is clean and has anything you could need. The location (North Park) is quiet and beautiful, and conveniently close to shopping, restaurants, and the expressway. Parking was not a problem.