We arrived late so followed the instructions to get into the room and they were very easy to follow. The room was great and in line with the description and photos that Michael had advertised. The location was very convenient, we could walk to some great restaurants in Little Italy and the Gaslamp quarter in the evenings. We didn't actually meet Michael but there was someone there during the days who was very helpful and lent us her phone when we needed to make a local call. We really enjoyed our stay, thanks!!