the host was friendly and communicated with us. the apartment appeared clean, but there was a bad smell in the apartment that we couldn't bear. it smelled like either a hoarding home or something dying. I'm not a picky person but we couldn't take it. the host offered to do another cleaning the next morning, but I wasn't going to have my child sleep there. we decided to leave and got a partial refund from the host. I hope it was just my experience that was like that but it was not good. overall the staff was friendly though