The property was great and the location was immaculate. GREAT deal for the price. Only a block from the bay-side beach/water. 3 blocks from the ocean side. This property and stay was fantastic, however the booking process was a joke.
After I booked the trip, I never received check-in instructions. I attempted to contact the host several times via Air BNB messaging system to obtain check-in instructions, request a late checkout and ask a question about an amenity. After 4 to 5 messages, I finally called the number through a 3rd party platform and they stated they sent me an email, which they didn’t (I checked my spam). They the. sent me the email with check in instructions and said they’d follow up with me RE my other inquiries, but they did not. I had to call them a couple of days before check-in to ask about late check out and the amenity, but they confirmed they couldn’t do a late checkout (I probably wouldn’t have booked the property had that been the case). Finally, someone responded to my messages on the Air BNB platform, which was only a couple of days before check-in and irrelevant at that point. Very unprofessional.