Alan was extremely helpful throughout - from before I had arrived to even after my check-out time. The space itself is charming and clean, and the expectation among guests is to keep it that way; the other guests I encountered during my stay were all highly respectful. I was also able to use the shared working space, the "cowork", for part of my stay, and enjoyed the break it provided from staying in any one space for too long. I would definitely stay here again.
In terms of neighbourhood, Golden Hill is a nice break from Downtown; it's quieter and more residential, but there are also a number of good spots for food a short walk away. As another person had noted, it IS quite hilly, so if you ARE planning to bike around during your stay (as I had), do prepare yourself accordingly. :)