The night we arrived we found cockroaches in the kitchen and main bathroom. I killed some of them and spent 2 hours cleaning everything and putting food in the fridge. We wanted to leave but the host’s father came in the morning, apologized, and called a company that was supposed to solve the problem.
On the third night, we noticed more bugs in the bathroom. We informed the host about it and then… he recommended we should leave his house and also accused us of abuse (really?). He never showed up to see the cockroaches himself, never apologized, never offered a hand in solving the problem. His father saw the bugs but apparently the owner didn’t trust his account either. Instead of checking the facts with his own eyes (he says the company allegedly didn’t find any signs of bugs), he decided to attack us and ruin our stay. He added rudely that he anticipated problems with us even before we arrived, probably because we were asking questions about a crib, pillows, bedding, etc., hardly getting fully relevant answers. So, if you ask questions about the house and want your family to have a safe and comfortable stay, you will not be treated respectfully by this host. We have pictures of the bugs and logs from all the text conversations to prove our words.
It was my business trip and a long awaited holiday for my family. It turned out to be an energy draining experience and a huge blow to the airbnb reputation. I just hope that this kind of behavior is exceptionally rare and not tolerated on airbnb.
To complete this picture, we had to ask for soap refills, there was no detergent for the washing machine, only two little plastic bags for the trash bin for a week-long stay, and it is not fun at all if you have to keep asking about the little things that every house should have.
The host clearly had a responsibility to address our concerns (and this is what his father initially did), but apparently he came up with an alternative plan to accuse us for "making troubles" and forcing us to leave in the middle of our stay. The bug problem could’ve been easily fixed, there is no doubt about it, but I’m not sure if the same can be said about the owner’s approach to the customers. And I’m pretty sure his response will be in line with this review. But let the facts speak for themselves.
dropbox.com/sh/ixrcwkno58wm9mm/AABf5U8T2POfpJjrnmnXiDyga?dl=0