The property was clean and check in was easy. However there were three things that put a damper on our trip. First check in was delayed by three hours because the property was not clean. Second the bathrooms did not have hot water and third the heated pool was actually not heated. We cancelled our reservation on the second day and were able to negotiate a refund for the unused nights. While we appreciate Kasa’s prompt response to our problems with the property it put a damper on the whole trip and added a level of stress having to switch from a property with a kitchen and washer/dryer to a hotel.