THE GOOD: the house is beautiful and in a great location! It was super clean and very well appointed. We had everything we needed & more. The kitchen was well equipped, the in-house washer/dryer was very convenient. The kids also really enjoyed the toys that were there (blocks, sand toys, connect 4). I only wish there had been dressers in the bedrooms so we could have unpacked.
THE BAD: the hot tub wouldn’t heat up and the kids were inconsolable. The adults didn’t love it either. Avant stay took our calls & offered help with troubleshooting, but it took a really long time to resolve the issue. Even after the pool tech came the next day it still didn’t work. We waited for him to return at a specified time & he ended up not showing. Ultimately, we were only able to enjoy the hot tub once before we left. We spent a lot of time & effort working with them on this, which really took away from our vacation experience. We were later informed that the gas could either be used to heat the hot tub OR service the house. So it was not possible to enjoy the hot tub and gas appliances (including the water heater) at the same time. That’s inconvenient, but it would have been workable if we had known upfront. It was also disappointing that through our many conversations with avant stay no one ever offered any consideration for the inconvenience. After the fact, with much persistence, we did reach a resolution. We hope to have better experiences with avant stay in the future.
FOR KIDS: please be advised that there are no physical barriers to the hot tub or the driveway. this was not a huge issue for us, but might be a consideration for others. Parents must be vigilant as both doors give access to both potential hazards. Also, there are 2 showers (one of which is pretty small), but no bathtub, which made it a little tricky to clean up the little ones.