Michelle was very welcoming! She texted me with information prior to our stay. She wrote a welcome note, set up the tv for a music channel, turned on the room ac and left instructions for the room and how to contact her if needed. There was coffee and milk for the coffee which I totally appreciated. The apartment is described accurately. It is in an excellent location; close to the Coronado bridge, the Gaslamp district and to the freeways. We enjoyed our stay!