Unfortunately, I cannot recommend Victor as a host. The place was very nice, clean and comfortable but Victor was not helpful at all. We could not check in on time because the place was not ready and then when we were able to get in the heater did not work. Victor would not respond after an Airbnb message, two phone calls and two text messages. When I was finally able to get him to answer the phone a third time after 8:15 in the morning after trying to sleep in 40+ degree temperatures, he didn't seem to know who I was or what unit I was renting. He explained to me that he was not available 24/7 and I was on my own to get the heat working. He did provide me with a video to watch to fix the heater. When I asked for a partial refund for the inconvenience, he offered me a refund of $5.60. As he's done with previous negative reviews, he will likely respond to this post blaming me, the guest, for the situation. I am a SuperHost and I let Victor know that I do respond to my guests 24/7 especially when it is something as critical as heat in the home. I would suggest only booking with SuperHosts in the future to ensure a good experience.