Michael, although unavailable due to a medical emergency, had someone there to warmly welcome us to our stay. I'm very pleased with the room, which in our opinion looked a bit different from the pictures but just as good. The place's location couldn't be any better, situated very close to little Italy, Gaslamp, and San Diego Zoo (and everything else really). The amenities are a bonus (the outside garden is a great place to eat breakfast). This was one of my favourite BnBs.