We had a circumstance that came up right after checking for a 25 day stay. Marilyn was extremely understanding of the situation and even though they could have technically charged us for first night and left us with all the service fees according to their cancellation policy, they issued a full refund. Very responsive host and courteous of the extenuating circumstances that required us to cancel our stay. I wish we could have stayed. Neighborhood is wonderful and the unit is very nice with a lovely patio and little yard overlooking a park.