Since I am only allowed limited number of characters for the review, I’ll summarize with the following: 1. Vacasa responds with form email that does not actually answer your questions 2. There is no one to call with a problem, and 3. Is not able to solve problems at the property. Our trip started with a need to relocate to another property with less than 24 hours of notice due to a problem they were working from the previous month (they could have given us more than 24 hours’ notice as drywall/paint/leak work is not something that is resolved in couple of days). The new property had much less features (heated large pool, hot tub) than what we were originally sold, but with less than 24 hours’ notice, we didn’t have many options. The new place did not quite match the images online either, it was very rough and seriously needed TLC. https://www.airbnb.com/rooms/53195591
They gave me a small refund but I am still not satisfied. This was a terrible AB&B experience.