Jesse and Tracy are adequate in terms of hosting. We had a bit of an issue as the room we were shown by Airbnb was not available at the time of check-in and another room was offered within 8 hours of check-in. Unfortunately, the apartment was not as pictured, as the furnishings were quite old and the replacement apartment was a bachelor, not a one bedroom. They were quick to modify and switched to us to another room that was similar to the one shown on Airbnb. As a note, this apartment complex is unlocked, but there is security patrolling the area relatively frequently but anyone can come and go through the building.