Michael was on top of the reservation at all times. As he told me when I called from the airport, Moises (sp?) would be present to greet me, and he (Michael) would be home later that evening. Moises was terrific; he gave me a thorough tour and left me feeling welcome to all the terrific amenities beyond the private guest rooms.
I met Michael the following day on my way out. He's very pleasant, and was a dream to deal with much later that evening when I was out and realized I had lost my room key. He was very reassuring, patient and took care of it with a good dose of humor - a big relief. I will definitely stay at "Up Front" again whenever I have to occasion to be in San Diego!