Open condom packages were found on the bed when we arrived - we took pictures and if we find a way to do it - will post on this website. Locating the unit is difficult and the combination/code lock operates "some of the time." While there is parking for one car, the parking space requires negotiating an unknown maze requiring coursing through 3 buildings, 3 separate elevators - the one in the hotel took over 10 full minutes to reach the lobby and when it did, it was at capacity. A hotel guest in the queue behind us shared: "My husband and I use different elevators to see which one requires more time for us to reach our hotel room." The hotel is one thing - but the air bnb units are another matter and require additional elevator use just to reach the hotel building just to get access to the parking space for the air bnb!
The unit has a wall of windows and half the ceiling is window which looks very inviting in the pictures. There are curtains that are to block out light and heat, but those curtains were broken when we arrived and could not be used. We were told by the management company they were trying to find someone to fix it, but we arrived on a Sunday afternoon, Labor Day weekend. The unit was very hot when we and the tiny a/c unit was not going to be able to compete with the sun streaming in through the window wall/ceiling. There was no way to cool down the unit to a tolerable temperature and no way tenants should have to take possession of something in that condition. Instructions for entering building were unclear and difficult to implement. Also did not receive the unlock code for unit door until 20 minutes after check in and even then, the "smart lock" often did not respond and it took several tries to open the door.
We sold our home a few months ago and await close of escrow on our next. We have rented several Little Italy condos during this time and have been pleased with most of them. However, this unit - though equally as costly as other Little Italy condos - is unacceptable. We currently seek a complete refund and hope this will not be a complicated process. We could not occupy an a air bnb unit with open condom packages on the bed - WHEN WE FIRST ARRIVED! I promptly called the management company and was asked: "Was the open condom package on the bed, near the bed, or under the bed?" My response: "Are you kidding me? What difference does that matter?" We have come to realize; when the air bnb advertisement indicates "No refund," it's because you're likely to discover that the pictures and description of the unit will fall far short of what the advert purports.
In all fairness it has only been twice have we used air bnb and upon arrival and viewing of the facility - opted to risk losing our money and search for acceptable