I’m really not sure how Kira is considered a “super host” or what that term means considering they never responded to my messages during or after our stay.
I booked this Airbnb for my sisters bachelorette party weekend and we were so excited upon arriving to the place, as it was in a great location and a lovely space. The first night we noticed that the sheets in the master bedroom were dirty - there was sand, a bunch of hair, and stains on the sheets. Since it was late, my sister (the bride) and I slept on the dirty sheets and I contacted Kira in the morning to let her know and also to ask where we could find shampoo since it was listed as included with the stay and there was one small container for seven of us. I never received a response to my question.
I had to spend time doing two loads of washing and drying of the sheets (because the washer is very small) so that we could sleep on clean sheets the second night.
The shampoo is not a big deal, but it concerns me that had an emergency arose such as being locked out, we would not have been able to get into the place. I view the lack of communication as a safety concern.
Considering that clean bed sheets is a basic expectation when booking an Airbnb, I went through the process of requesting back from Kira the cleaning fee we paid. Again, I never heard anything from Kira and eventually the issue was resolved by Airbnb compensating us with the cleaning fee.
I had mentioned to Kira that I wanted to still leave a positive review and had Kira responded and resolved the issue, I would have given a much higher rating.