Read my previous review (see below). Vacasa is fine. I recommend you not book your reservations with AIRBNB.
My problem was not with Vacasa. It was with AIRBNB. The representatives at AIRBNB did not know who to connect me with when we had issues with the internet, the shade over the window in the master bedroom, the freezer that would not seal, the beeping smoke alarm or where the black instruction book was located. We finally were able to contact Vacasa and they were able to straighten out the internet (24 hours after we had arrived); we were able to explain the problem with the shade and the freezer which will hopefully be fixed before the next guests arrive in Condo D at Surf Rider. AIRBNB wants to put these issues on Vacasa which is wrong. AIRBNB needs to train their representatives to properly help their clients who book condos through their company. Thanks to Anthony at Vacasa he was able to assist us by coming to our condo to fix the smoke alarm which was beeping. Thank you Anthony, who was very professional and took notes on the shade and the freezer. I hope Vacasa shares this review with AIRBNB!! Dr. James W. Rice