Upon a 20 hour road trip to California, we checked in to to find that the unit had no running water. Needless to say it was downhill from here. I called the hosts immediately and got my call rejected, but then got texted where they proceeded to not believe me, and get upset for calling so late. Instead of asking a neighbor or looking up some sort of notification they may have gotten, they said the best they could do is ask their neighbor after 7am the following day. Their resolution to us needing running water (after 20 hours in a car with two dogs) was to go to 7-11 and get some bottled water for showering. Suffice to say, it was an atrocious introduction to what I would think might otherwise be a decent Airbnb. They would have gotten a much better rating if they had proactively told us the water would be off for 8 hours that night, however we were not provided that kindness or care. I will not ever be rebooking with them and would warn people to ask about basic necessities before confirming your booking to ensure you do not have to experience the same sh*tshow that we did upon arrival .