Phuong is extremely accountable and very nice! I had some issues with the Airbnb account and she was very prompt to help and replied within minutes and took it very seriously. However the pool is advertised as heated pool but comes with restrictions. After 9 pm you can’t use it, it takes a very long time to hear itin ihr case we weren’t able to use it at all. If you heat the pool more than 90F you need to pay extra for it . After all we had a good stay in her home !! Very clean and well decorated