While the condo is in a great location, with a beautiful view, we were unable to operate the tvs in both bedrooms. There is no ac, which Laura later explained none of the ocean front units have it. We could only manage to get the master bath shower to work the 1st night. Traveling with a colleague I barely know, we opted to rent a 2 br for more privacy if we needed or wanted it. I reached out to the host about the tvs, but missed a call back due to back to back meetings. The shower was an issue and spoke directly to Laura. Based on the above, she offered to discount 1 night- which seemed fair for the inconvenience. I later received a text stating their cleaning person was able to operate all just fine. It was due to user error that the 3 issues weren't working, therefore, they changed their minds about the tefund. We are 2 bright, busy career women who tried to get things operating properly. I recommended they leave special instructions for tv inputs and shower operation. Laura did offer to send in a workman during my call to her as I was leaving for work. We weren't comfortable with that having valuables in the unit. She also stated no instructions are necessary.
Rather than to apologize for any inconvenience, instead of blaming our ineptness, the experience would have felt different.
In a market where we choices, we would make a different choice. Disappointing.