Karen was a VERY AWFUL host. She never communicated to us on how to find the air bnb which caused the other tenant to be frightened that lived on the property. We had to go up the stairs to ask where our place was because of Karen’s lack of communication. She failed to provide us with instructions on how to find it. The floor of the bathroom was also dirty and she still charged us $40 for the cleaning fee even though she didn’t mention a cleaning fee within the app. She also disregarded the fact that we left some belongings at the place and REFUSED to put it away for us, and made excuses for not being able to do so. We had an apartment tour around the time she told us about it, and she refused to put it away. HIGHLY unacceptable. Would NEVER recommend her to anyone. And she constantly told me via text messages how it could get stolen, and yet she still did nothing to put it away for us. We want a it money back from that stay.