Thuy was really really responsive which was great. The location of the cottage is wonderful, just a minute walk to a beautiful cliff hike, and 25 minutes walk to Ocean Beach downtown which is hopping! Cottage itself was adequate and comfortable, great value for the price (but not super luxurious which we hadn't expected anyway). We had 4 adults and a baby and it was not crowded. We even did some cooking and the kitchen was great.