Customer service is key! The home is very nice and looks just like the pictures however, the water heater seemed to have not been serviced as we did not have hot water for 2 of our 4 nights. No one responded to calls or voicemails and only communicated through delayed text messages. The unit does offer AC/Heat but the units did not cool as expected and there is only one remote in the home to control three different units all in different rooms. The bathrooms have great lighting but the shower in the second bedroom is tiny. Definitely not a shabby space and is in a great area but the cost, service and customer service are not aligned.