This has been a nightmare stay. We were supposed to check in on January 1st. When we arrived, the keypad of the garage was not working so we had to park on the street (not a big deal, but not as advertised). When we entered the apartment, we quickly realized the apartment had not been cleaned: we found wet towels from the previous guests, the beds were unmade, the bathrooms were dirty, bags of trash on the table. Note that this was during COVID, hence also creating further safety concerns. To add to an already worrisome situation, the internet connection was not working (the password was probably wrong), so we had extra troubles contacting airBnB and the host to discuss the situation.
At the end, we were able to reach out to the company managing the apartment. We had to wait for the managing company to reach out to the host. It took around 2-3 hours for them to follow up with us (at that point, it was already 6-7pm). We spoke with the host, who was quite unhelpful. They could not come to clean the apartment and we were left without a place to stay (luckily we found another airbnb nearby and our airbnb agent was quite helpful in handling the cancellation and rebooking).