My stay at this particular Sonder wasn’t as great as previous locations. I absolutely commend the Sonder team as they have great communication and responded promptly in efforts to amend issues we had.
We had a massive issue on cleaning and we were locked out twice during our stay. In our first unit, there were short pubic looking hairs on the toilet and sink crumbs on the stove top and around the foot of the couch, there was a thick layer of dust everywhere (I have bad allergies) and randomly a potato chip in the fake pot plant laying on top of the leaves. There was a sour odor when we walked in the door, we found out later that the odor wasn’t coming from the old plumbing but rather the trash bin had been half ass emptied because under the CLEAN liner was remnants of vomit in the bin.
The Sonder team were quick to respond to our photos offering to refund our cleaning fee back. Then, found they luckily had another unit in the same complex available and offered to move us.