DONT BOOK THE VILLA
Seems like the other rooms are ok but majority of the bad reviews seem to be about "the villa" room.
The woman name Ashley treated us inhumanly when our room flooded. Here's the story:
Our toilet flooded at around 1am after going to pee. We didn't throw anything aside from toilet paper in there. Since there was no bathroom door, the flooding from the bathroom spread onto the carpet of the bedroom. This made the room smell even worse.
I don't blame Michael at all for not being able to accomodate us since it was very late. When we called the number he gave us, we were directed to a woman named Ashley who fortunately picked up but that's where everything went downhill. Ashley told us where the spare towels were to wipe up the water and that she will get a plumber for the next day which was fine. We then asked if they had any spare rooms since our room now reeked of urine and toilet water but she said they were all booked which isn't her fault.
It was when we asked her if we can crash on the spare couches upstairs where we felt she treated us inhumanely. She said it's not okay because the other guests might feel uncomfortable with us(even tho they all have their own room and the couches we asked for are in the main house where there's sliding doors). I asked if she could message the other guests to let them know our situation but she declined saying that they might see us on the couch before they see the message. I even offered to write a notice and tape it to the sliding doors that enclose the room with the couches to alert other guests of our situation so theyre not alarmed.
It's important to note that the other guests have their own bathroom and would only enter the main house to the couch room for another bathroom.
Ashley preferred us sleeping in a urine smelling room than to let me simply write a notice to alert the other guests that we are sleeping on a couch due to our room flooding.
We ended up sleeping in the car.