This unit was very clean and lovely, and located in a convenient and safe place. Nancy's instructions on check-in and check-out were very clear. When the light bulb went out, she replaced it quickly. However, the only disappointment was that the washing machine didn't work. I told her about that, but she didn't respond. We had a lot of laundry because I had already traveled for two weeks. So, I was in great trouble with washing clothes.