Victor was very responsive and helpful. We enjoyed our stay overall but had some complaints about the home. None of the TVs worked because either the remote didn’t work or the remote was missing. The backyard is much smaller than it looks in the photos. The linens were very scarce and we ended up needing to ask for extra towels during our stay because they had given exactly one per person with no additional towels anywhere in the house. Lastly, the neighbors are very strict about noise. Our group received a noise complaint from the neighbors at 4pm on a Sunday which is not during quiet hours and we were just talking in the backyard with music playing through an iphone (not a speaker). They had said we were screaming but we definitely were not, we just had 8 people speaking at a normal volume. If you are coming with a large group, you should plan to have to move inside if the neighbors complain but the inside is a bit of a tight squeeze if you want everyone to be in the same room.
The hot tub, grill, and other backyard amenities were amazing and Victor did help when we requested it. We would come back but maybe with a smaller group.