Poor communication and customer service. Place is great, but the poeple who live in the building are purposely making loud noise late at night making it hard to sleep. Was told i would have access to the laundry after my long drive from San Francisco and LA, then tbe day i arrive im told i wont which made it super inconvenient. Parking was also a nightmare, you would think pay for the place you stay you could get access to the parking garage.