I decided a few years ago to stop writing bad reviews, but my experience here made me change my mind. I've stayed with plenty of management companies and given high rankings, but this experience crossed a line for me. The whole AirBnb ethos is undermined by remote investors hiring efficient but indifferent management companies to interface with the customer. Even with other management companies there was some sense of humanity and hospitality, but never before have I been treated like a temporary part that installs itself in a space, to be replaced later by a subsequent part, with minimal contact once you are in the unit. Marlena is the owner's agent. She then turned me over to another agent. They would not accommodate early check-in, nor even allow me to drop off my bag, which caused quite a bit of inconvenience, and which almost never happens at Airbnb. They impose a $180 fine per hour for check-out beyond the unusually early 10am check-out time, and which is imposed in 15 minute increments of $45! I got out before 10am, and there was no one present to start the cleanup, so why kick me out? I'm happy to toss trash down a chute in a high-rise urban apartment building, but on top of their inflexibility I had to deliver my trash around to the back of a multiunit building. It was a long walk. Finally this management company does not work on weekends nor after 4pm ever! In terms of the basics, they did fine: the small house was clean, management was responsive to texts, and the instructions were clear, and the kitchen had what I needed, water pressure was fine, etc.. But if all I wanted was a Class B hotel experience I would have stayed in a Class B hotel. The stay gets an 8 out of 15, my worst ranking ever. Marlena gets a 0 out of a possible 5 as "host", also 3/5 for the house - comfortable enough but nothing special with disturbingly thin walls with the attached unit next door, and 5/5 for location.