No hot water or internet for two whole nights, lingering smells of smoke. Was ignored, dismissed and belittled by host in response. We were traveling for a family emergency. I was with my 2 month old, 2 year old, my 75 year old mother. The water would not heat up from any faucet or shower and we were staying in Nov. I had contacted Millie regarding the water and lack of internet. She said a handyman would be by. We left at 9am on the first morning of our stay and returned at 7pm to cold water and still no internet. She responded to us as if we just didn’t know what we were doing (I spent years working on smart devices & connected homes, I think I know how to put in a wifi password), that we probably just wanted water that was too hot, and just no response about the smoke smell. We ended up having to heat water on the stove to clean my children (2 months olds poop and spit up A LOT) and my mother is old and could not shower in the cold. I kept insisting that we needed it fixed. Someone had come to ask if the water was cold and then no follow up. It remained cold until 7am on our third day. It did not feel like we were getting anywhere until I requested a full refund through Airbnb. I unfortunately didn’t realize relocating was an option until it was too late. The condo itself does not match the photos, is more worn down, there are ants everywhere so you need to be careful with food being out.