i highly don’t recommend!!!!!!!!
I reached out to the host on February 2nd around 8:49pm about inquire of staying at their home and was approved the same night around 8:59pm. I explained that I was traveling across the country (from North Carolina) to visit my husband with our 1 year old child.
Upon arrival which was approx 5:25pm, we met with the hosts assistant Renee to receive the keys and parking pass. After receiving we immediately went to get dinner and returned back to the room around 6:40-7pm. Walking into the apartment it was beautiful. After checking the bedding and looking around for cleaning supplies we noticed things that weren’t to our liking. The following issues were:
- Hair in Various places
- Dirt and crumbs in side areas and corners
- Used rags and used laundry products
- when looking for a broom to sweep, we noticed a closet with linen and pillows and other belonging in the floor next to balls of hair
- bedding with some sort of food stain or body fluid
- staining and dirt in the tub and around toilet
- the pantry door was discovered to be broken, inc which almost fell on my 1 y/o
- unpleasant smell
Around 7:09pm I reached out to the assistant of the host about the cleanliness of the apartment and stated that we were uncomfortable with the above stated issues. In which, the assistant responded that we should reach out to the host and to leave the keys and parking pass on the table.
Approximately around 7:11pm I reached out to the host to see if she could contact me, giving her my number and I did not receive a response.
We had to find elsewhere to stay and in return cost us more than which we paid for the Airbnb.
We departed the AirBnB around 7:45-8pm after gathering our belongings and returning them to the car. We left the keys and parking pass on the table at 7:59pm.
At 8:11 , I proceeded to reach out to the host again, thanking them for allowing us to stay at their home, and that we weren’t happy about what we experienced. I described in detail the issues and Inquired about a refund in its entirety, since we were unable to stay because of the situation seeing that we were traveling with a toddler and deemed it unsafe because of the broken door and cleanliness and having to find elsewhere to stay at last minute. And again, I recieved no response.
It is now 11:18am the following day and I still have not received a response.
We spent approximately 1 hour in the Airbnb. During that hour, we did collect video and picture evidence of anything we found to be an issue, in which can be provided.