Customer service was awesome. Great, nice and clean rooms.. first room had a clogged shower drain and requested the front desk for a new room, no struggle. Was given a new room as well as free valet parking for my girlfriends car. if it weren't for the great customer service. I'd give the hotel 4/5.. but 5/5 because customer service is everything. Great location as well, right across from Little Italy so you shouldn't have issues looking for something eat because there is a variety of food but if you plan on not doing valet parking, street parking can be tough but by 830/9pm cars from Little Italy will start leaving and it will open up. Would definitely stay here again.