Hang and her husband are very welcoming and responsive to any questions or needs you may have. It is one of my favorite places to stay when I'm in San Diego. It gets cold in the winter so make sure you stop by and request training on how to use the fireplace. I love the fact that it has a private entrance so you don't need to disturb the host checking in and out and Hang makes the check-in and check-out so super easy.