Melissa was responsive and was flexible. This place was not as expected. Just from sitting on the beds i could tell they were horrible. One was hard as a rock and the other bed was sinking in. I checked in and right away it had a weird smell and I thought the room smelled like pee.. just seemed dirty. We just ended up dropping off our stuff and then went out came back and found a huge spider in the room which made me uncomfortable and made me think how can I sleep here ? There is probably more spiders or bugs and I wouldn’t feel right sleeping. Then on top of that the people who were booked next to us were having a pretty loud argument, which was my breaking point. I decided not to stay there. Overall disappointment.