I do want to acknowledge that in part I think this experience was an anomaly given they were out of town. Unfortunately they did not make any arrangements to cover for them locally, and the experience reflected it. Checkin was bad The box outside their building was damaged, and they left specific instructions not to disturb the building management. I called both the only contacts they left which went straight to vm. After waiting outside for 30 minutes I was able to sneak in. 12 hours later they responded with questions and no apology on this issue. Before checkin I asked for a 1 hour extension of checkout since theirs is VERY early (10am). I followed up several times. The night before I again asked. The response, again 12 hours later, was seemingly annoyed that I intimated their responses were slow and basically gaslit me about asking. Not the experience I was looking for. Also they use scented detergent on everything, and I itched all weekend.