The only reason I even gave this place three stars rather than 1 is because of Diana (the property manager) she was amazing and helped a lot to salvage our experience. The owner of the unit, however, who lives underneath the rental unit - is a different story. Let me just preface this by saying that I travel for work and own my own business. I have stayed in a LOT of air bnbs and hotels alike and I have never been treated so badly by someone who was supposed to be the professional in the scenario. Oh! And it was also my daughters seventh birthday, when she got to be put in the middle of this volatile and messy situation by a woman well into her 70s.
As soon as we got to the air bnb we noticed that all windows were open it was a cold day so this made the inside of the unit very cold. There is no heat other than a small fake fireplace heater in the living room - so there is a space heater provided in the bedroom, well, if you use the space heater while ANYTHING else is on, lights, tv, anything - it will kill the power and you’ll have to reset the fuse each time. I couldn’t even use my hair dryer while the living room lights were on.
Additionally the owner downstairs has two small dogs that did not stop barking the entire time we were there.
Here’s the real kicker though - in the morning after our first night there, my seven year old asked to take a bath. So we filled the tub about half way full and let her bathe - like we have been for literally seven years lmao. So a few minutes go by and the owner comes running up the stairs to bang very loudly and aggressively on our window… not even the front door, the window - and proceeds to stare creepily into the apartment - keep in mind I am in my undergarments at this point. After I put some clothing on and answer the door (at 730 am) she started screaming at me about how they have a pipe leaking water and that I need to “get my kid the f*** out of the tub.” She proceeds to yell at me and cuss at me about the leaking water - which is a personal problem that she should have sorted the first time it happened (later mentioned). After this goes on for a few minutes I get overwhelmed, and shut the door. I go and get my daughter out of the tub and clothed. The owner proceeds to CALL MY CELLPHONE and scream and cuss at me and accuse me of completely over filling the bathtub? Which no person with a brain would do. She then accuses my daughter of causing the flood intentionally (lol) and telling me that I wasn’t supervising my child. The sheer privileged audacity to think you can speak to another human this way is beyond me. She also went on to say that the only other time this had happened to them was when a “huge f****** fat guy used the bathtub.” Shocked? I was too.
As soon as all of this transpired I text Diana and she promptly moved us to one of her other rental properties - which is exactly how this kind of situation should have been handled.
I am still very angry and shocked by all of this. In all my years of travel and hospitality stays I have never encountered anything like this. You’d be better off staying Litterally anywhere else, these people don’t deserve your money.