First I will start by saying this is an amazing location, it’s steps to the beach and food. Secondly Don was great at communicating, we had an issue and he resolved it quickly.
I have stayed in a lot of Airbnb’s and am not one to complain or be picky at all. The first bummer was when I had assumed it was the entire house, that is actually the only reason I booked it. I had a couple places I was going between and picked dons because based on the pictures and the word “whole house” being used I assumed it was the house. It wasn’t until I was about 2 hours away that he sent me pictures and I realized from the new pictures it was not at all the whole house. Sure if I had noticed the amount of square feet maybe I could have known but I was too excited and missed that.
What knocked down the starts was the cleanliness. We spent $1600 for 4 nights which is splurging for us, we took a gamble on a new part of San Diego and spent a whole lot more than we normally do so I was very disappointed at the lack of cleanliness. I have stayed in old places and can understand that some places just won’t look clean however this was simple food stains on the wall, sand in the bathroom, a dirty floor. Don did have the cleaners come back but they still just seemed to clean the counters and the ground and that’s it. For that price it should be clean every time someone comes to stay and it was a very poor cleaning job. The windows weren’t even wiped down which is sad because dons view of the ocean is beautiful.
I hope don can hire a new cleaning company and I think with a change of wording and adding in a few of the pictures he sent me for check in there would be no reason for a customer to have a complaint.