I want to start off by saying the place is wonderful and we had an incredible time once there. For the house alone, would give 5 stars no doubt. However, the Vacasa Vacation Rental company was absolutely miserable to communicate with prior to check in. It took me 18 days (no joke 18) to get a clear answer on if I could get the pool heated, every response (when they bothered to respond at all) told me something different and calling them directly was no help either. On check in day, Alessandro from Vacasa met us and gave us his personal number. He was wonderful and extremely responsive after we arrived. He is the reason this review was not lower due to the poor communication.