Hien was very prompt to respond to any questions I had and was very professional, friendly, polite, and accommodating. My friends and I were only there for one night and it was perfect for our needs. The house is on the corner and right across the street from a supermarket so it can get a little noisy at night (cars/motorcycles driving by and revving engines), but not constant. I really appreciated the details in her instructions for check in, it was clear and concise.