Susan and Doug are kind and considerate people. I had a busy schedule and they were flexible with the checking in process (even dropping off the keys at my hotel). I enjoyed the oats with dates breakfast that many other reviewers have mentioned. Susan was kind enough to drive me to a restaurant to pick up food and we dined together. She had lots of suggestions about what to see in San Diego. My stay was short but we had some good conversations. The room was cute and comfortable and I loved the lavender scented bath supplies.