Initially I found Liza to be very friendly and relatable. That all changed the first morning when the main toilet overflowed onto the floor the first time it was used. Her manager apologized, noting they had tried to fix it the week prior, and responsibly made multiple attempts to get a plumber in. A plumber came in two days later. Liza's first response, however, was to send me a copy of her rental policies, as if to absolve herself of responsibility and say "don't try to ask for any kind of refund".
We found the place not to be sufficiently clean. The kitchen and main bathroom smelled badly and had obviously not been deep cleaned in a long time. My wife identified cockroach droppings in several kitchen cupboards (she was a zoology major, and Internet photos appear to confirm her identification). The whole house was dusty. And Liza replied to my message about the cockroach droppings with the following: "Hopefully we don't have to exchange negative reviews; I can handle it but it's hard on guests to re-rent". [Which seems to be a violation of AirBnb's policies against using the threat of a negative review to manipulate a desired outcome]
They also had a rather odd policy of requiring anyone there on a Sunday to take the trash bins out -- well, when we arrived on Saturday both the trash and recycling bins were overflowing, both with just trash. As some jurisdictions fine owners for putting trash in the recycling bin, I tried to do the owners a favor by letting them know; they treated this as a complaint. I also let them know about a significant leak in their laundry room. It seemed this, too, was received as a criticism.
All in all, the home is in a convenient location, but the poor condition of the house, and Liza's unpleasant attitude (Michael was quite a bit more gracious), make us not want to return to this property. The house needs a deep cleaning, not just the superficial stuff. And when something goes wrong, such as a toilet that overflows waste onto the floor, an owner should go out of their way to try to make the renter feel better and more comfortable. And when a tenant is doing you favors, realize what they are doing and be appreciative.