We were extremely disappointed with the condition of this rental. The unit was covered in a thick layer of dust and there was rust on all the metal surfaces in the bathroom. The rug had stains and mildew, and there were instructions on how to snake the toilet posted above it. The toilet paper was not replaced and there was a used water gallon left in the unit. My pregnant wife did not feel safe or comfortable staying in this rental, so we decided to leave the same morning and contact Airbnb's resolution center in lieu of contacting Tommy. The state of the unit was beyond just a simple cleaning - everything was in very poor condition.
To be fair to Tommy, we didn't know if my wife would be able to travel and he did offer to work with us to possibly receive half of our money back if we canceled.