This place was great other than my interactions with Veena. After discovering the hot tub was green, I alerted her. The way she handled the situation was mind blowing! First she told me that the hot tub maintenance guy uses a chemical that is green 🤔 then she tried to tell me it was green because my kids peed in it. My kids are well beyond that age. Then she accused me of changing my story and lying to her. When we got into the hot tub it was dark outside so we didn’t notice that the water was green until we saw it in the daylight the following day. When I initially contacted her about it not being on upon arrival, she kept telling me I wasn’t pushing the button hard enough. As if I don’t know how to push a button. At one point I even lifted the tub cover enough to snap a picture so that she could see the panel. Fortunately you could see how green the water was in the picture when referring back because she told me it wasn’t green when I checked in! I was paying no attention to the color of the water when I sent her the photo as my focus was to take a photo of the panel. After going back to the photo I sent her and showing her that the water was indeed green when we checked and she stopped responding. Only after accusing me of “changing my story and lying” to her about the water situation. Seriously, Who’s changing their story?? She First told me the pool guy had been there that day and he used a green chemical. Then later told me the pool guy didn’t come and it was because my kids Peed in it. Anyone who’s had experience with pools/hot tubs knows that this is a sign of bacteria/imbalance. I have never heard of any chemicals used in pools and hot tubs that turn the water green. When I asked her to send me the name of the chemical so I could look it up -she of course did not. In the end I would love to speak the owner of the property. I wasn’t asking for any sort of compensation. I just wanted to alert her of the situation. It was a bummer that we didn’t get to use the hot tub the way we wanted to and that was the reason why we chose this place. Other than my interactions with Veena, this place was great! I only wish the owner would know of this so that he could get someone more professional and well mannered to do the job.