First red flag; after unsuccessfully attempting to reach the host, Daniel throughout the day about a possible early check-in, I arrived at the Airbnb to find the second red flag, in that it was still occupied by the previous guest. I discovered this because I was able to open the door with the "one-time security code" given to me which is apparently the same one used for all guests, a huge third red flag. I reached out to Airbnb customer support, who attempted to contact the host directly. The fourth red flag waved when Daniel's cleaning crew told me that "Daniel said there was a problem" with my unit and that they were sorry. The cleaning crew was notified but not the next guest? Finally, the biggest red flag appeared when Daniel's assistant FINALLY returned my MANY, MANY phone calls only after being contacted by Airbnb. I realize emergencies arrive, but the host knew the previous tenant was REFUSING TO VACATE well before my scheduled arrival time, the cleaning crew knew yet no one from Daniel's team contacted me until after Airbnb's customer service involvement. Daniel's assistant even had the AUDACITY to tell me they weren't calling the police to remove the squatter because "it would be too much of an inconvenience." I was astonished. I had traveled all day, had no lodging, no notice or communication, and Daniel already had over 300 of my dollars that I could not put toward other lodging. Three of us were forced to share one hotel room instead of a two-bedroom apartment, and the delays caused by all of this forced us to be very late to the important event we had traveled to attend. Disappointing beyond words. Airbnb customer service was outstanding and kept up the communication throughout the ordeal.