We checked in late on a very cold night.
The heating didn't work and the owner didn't answer when we called him.
When we wanted to go out and try to get a heater, we discovered that the front door is stuck and we needed to go out through the window!!!
in the morning the owner responded to our messages and wanted us to go pick up a heater from some store, but couldn't really help us with the door problem.
We left first thing in the morning
No need to say we didn't get our money back