Ivan was unresponsive and made the check-in process nearly impossible. It felt like we were begging him to give us information - where to park, the code for the lockbox, check in time, etc. He accused us of having more people stay the night than we said based on the fact that we had friends over during the day. He told us we used too much toilet paper, towels and blankets, which made my girlfriend very uncomfortable. His neighbors were continuously staring at us and giving us dirty looks as we walked through the apartment complex, and one actually came into the apartment without us inviting him or giving him permission. Additionally, we went out to lunch one day and when we came back the lockbox code was completely changed from what we left it as, suggesting that someone was in the house. It felt like we had no privacy and his neighbors were watching us the entire time. He left us no instructions for his pets, and after one of us accidentally bumped the nob on his lizards cage (and not knowing we did so) he proceeded to tell us he was going to charge us for the fact that we turned the heat up. None of us have reptiles and we have no idea how these cages work, so for him to suggest we need to pay for his vet bills/bill if he passes away is absurd.