Felt like a hotel. Overall, it was a great experience. Loved all the thoughtful amenities (complimentary tea, coffee, water bottles, pepsi cans, chocolate, wipes, paper towels, ear plugs, and toothbrush/toothpaste kits left in the room)--they were a great touch. The walls are very thin, and you can hear neighbors talking at a normal volume. I was fine with sleeping with earplugs, but if you're sensitive to that, this may not be the Airbnb for you. The towels had stains on them, and two of the three I opened up from their folded position had other peoples' hair in them. While I'm sure the towels were clean and sanitized, the stains and hair were still off-putting, and I opted to use my own towel I had brought. Otherwise, the location is sparkling clean and safe.