So the good, the bad and the unacceptable:
The good:
- Amazing location
- decor and vibe is great, matches description and pictures
- Well stocked kitchen and amenities
-Responsive customer support
The bad:
- we found cockroaches in the bathroom. AvantStay ‘generously’ provided us with pest repellent and refunded the cleaning fee. We would have preferred a clean place with no roaches
- there was some sort of hair or fiber in the portable fans they provided
The unacceptable:
When we first got into the apartment, the first thing we noticed was how hot and loud it I was. We didn’t get why, because although it was warm outside, it was sweltering in the apartment. We soon found out the reason. Right outside (and I mean like an arms length away) the bedroom window there was an industrial size AC unit with the exhaust heating up the apartment. That was also extremely loud. We immediately called AvantStay, and to their credit they were very responsive. Along with the other issues we found (dirty apartment, roaches) we just wanted to switch. On the night they said they would find us an alternative accomodation. Then in the morning when I followed up they said they didnt have any alternatives and that what they said earlier was not a promise. So I asked for a refund for the remaining nights and they refused outright, even though the AC made it basically impossible to use half the apartment
In the end, Jordan the local property manager saved us. He talked to the building next door, whose AC unit it was (even though it was installed basically on the balcony of the unit we were staying in) and got them to agree to shut it off at night.
That really saved us and we are really grateful. That’s why this is not a one star review. Because the stress and annoyance this cause almost ruined our vacation
Will never stay at an AvantStay property again