I gave a higher 3 stars because the hosts were kind enough to give us a full refund. But, if based on the property alone, I’d have given 2 stars or less. I’ll list Pros & Cons below.
Pros
1. Hosts were very responsive, in a timely manner, and very kind.
2. Hosts were very gracious to offer and give a full refund after we arrived and the property did not meet our expectations. This was huge. Had they refused our refund, our trip would have been horrible. They also offered to come in and clean the furniture and paint the next day. Nice offer but a little late and we’d be smelling paint fumes and this wouldn’t solve all issues.
3. Flat screen TVs in every room.
Cons
I would have to rate this unit equivalent to a 2 star or less hotel. I understood it was not an “upgraded” unit, but the conditions that could be controlled were pretty awful. For 5 nights with all fees and taxes we were set to pay $300 per night. For rates this high we could have stayed at a 5 star resort and spa. We chose it because it was supposed to be close to the beach and was 2 bedroom which would accommodate us and our 2 grown children. Don’t go by nightly rate but rather total cost.
1. Foul moldy musty smell. This was the worst thing. Every time you enter it hits you like a ton of bricks and you can smell it all the time. I’m not super sensitive either. For us this was the major deal breaker.
2. Paint on walls and kitchen cabinets were horrible and dirty. They used touch up paint that was a different color and you could see dust on the top 2ft of the walls.
3. Beds were horrible. Advertised as King and twins. The mattresses were old, horribly uncomfortable and the King was actually two twins put together that had different height mattresses so it wasn’t level. Sheets were so old and worn that they had dirty tiny attached lint “balls” is the only way I can describe it.
4. Not close to the beach. Not really.
5. Dirty furniture and lamps. The sofa and love seat were black in areas they were so dirty and old lamp shades were dirty. Bed spreads old and outdated. Furniture extremely uncomfortable with broken springs on one side and hard as a rock on the other side.
6. Building old and outdated. No green space outside and not so great neighborhood. Dirty.
7. We had to try and find a hotel at 6pm for 5 nights during the holidays. This was extremely difficult and stressful. We ended up having to travel way out of the city to get something and would not have been our first choice by any means. This was my first AirBnB experience. All reviews were favorable which I cannot understand. Will be very hesitant to use AirBnB again.