!BED BUGS! They have bed bugs. My husband and I realized they had bed bugs in the morning of our second night there and even though we left immediately, we have over 100 bites between the two of us. To add insult to the injury, Sonder refuses to acknowledge all the trouble we are still going through to make sure we don't bring this infestation elsewhere on top of how painful and itchy the bites are and they will not reimburse us for the additional costs. I hope you are the type of person who reads reviews before booking and you take this as a cautionary tale to stay as far away from this hotel chain as possible. I wonder how many households are now infested with bed bugs because of Sonder?
By the way, even before the bed bug fiasco, the whole process was pretty annoying, but after you encounter bed bugs, what's the point of writing all the other things that were wrong with this place? Just stay away.