Janis was very helpful when it came to the booking process and stayed in constant contact to make sure everything went smoothly. The room itself was very nice and spacious and had a homey touch to it. The location of the hotel however, is not in the best part of San Diego. Right across the street is a small camp of homeless people with tents and trash all over the place. On the morning of our checkout there was a homeless person sleeping on the steps right in the front of the hotel and just didn't give it a good look. very unfortunate since the hotel itself is very nice but the surroundings are not the best.