We really appreciated the location and Margarita's help in bringing us a space heater. However, the first night was quite cold in the downstairs bedroom for my 87 year old mom. The upper (3rd floor) bedroom was not habitable with the heater on--was way too hot for anyone to sleep up there. They responded to my email for help fairly quickly the next morning (no one was in the office since it was the weekend). However, I never heard back from the maintenance man who was supposed to call, and after waiting for some time we just gave up and ended up not using the central heating at all, though it was quite cold through the weekend. Someone did eventually call and say the maintenance man had told him the upper room was so hot because hot air rises--???. It just seemed pretty pricey considering the lack of attentiveness to maintenance issues.