Given an 11am check out and 4pm check in, I would have expected the room to be ready. The host came out and informed me the cleaning staff hadn't come and looking in the room I believed him. I didn't receive further information about when the issue would be resolved, and couldn't get a hold of the host despite numerous attempts to contact him by phone and through the app and knock on his door. I escalated the issue with airbnb, and at the end of a 1 hour deadline, he called me from his phone and apologized, but I decided to book a motel not too far away. I hope this was a one off event as he claimed and his next guest has a better experience.