We left Kelly’s place after check in due to a variety of cleanliness related concerns. We also felt the house looked nothing like the photographs. Structurally, there were large cracks in the walls and around window ledges. The screens on windows and doors did not seal around the frames. This home felt neglected. Kelly offered to send a cleaner to re-clean the home for us which we appreciated but overall we felt the issues went beyond a cleaning. She gave us a full refund after reporting to her and to AirBnB with pictures.