Communication with Spencer was great. He was responsive and fair. Location is amazing. The suite looks clean, nicely decorated and well maintained at first look although kitchen and bathroom are dated. We checked out early (after one night) and got a full refund because of the termites problem. After noticing the problem, I read all testimonials, most of them are great. Yet I found one that mentions the termites and one about the weird odorous in the suite. I’m not sure how the problem should be addressed but in my opinion the suite cannot be used in its current state, and it’s being going for awhile. Saying that, would like to thank Spencer for his fast response and for the refund