I had a wonderful time. I was in the loft bedroom and it was a whole other world. They aren't lying about the sound insulation -- I could still hear the outside world but only vaguely. For a place right under an flight path and smack dab in the middle of Little Italy I got a really good night's rest. The mattress was great, too. I was super sore from driving all day and woke up the next day completely refreshed. It's rare that I stay somewhere and actually feel good when I wake up in the morning. I recommend bringing your own pillows, but only because pillows are so subjective. The stairs are a little creaky also so I was worried I was waking people up, but there's only so much they can do about that and hopefully anyone I woke up fell back asleep quickly.
I had a problem with the lock on my room when I got there and messaged Michael about it and he responded immediately and he got staff in there to fix it immediately. The whole time I was there he was very prompt and responsive, better than me when I'm responding to text messages haha.
The back yard is amazing. I recommend taking an evening to go sit back there and eat dinner or read a book. It's also very helpful that they have a fridge where we can store food. Everyone else I met there was very respectful too.
All in all, a resounding 5 stars. I highly recommend you stay here. :)