Pros: The place looks as advertised for the most part. There's plenty of natural lighting and the balcony is a nice addition. The check in/check out processes were explained in detail and went very smoothly. Any questions I had were answered in a very timely manner which was greatly appreciated. The place is easy to find and is located right off the freeway. It's in a central location and was nearby everywhere we wanted to go. They have a Roku TV with access to pretty much any app you can think of, which was nice. Access to the unit required a code rather than a key which was really convenient. The parking spot was also a great addition.
Cons: Before checking in, we were notified that the previous guests had damaged the couch and that it would be replaced the day after we checked in. While only a mild nuisance, we were understanding. What led to the loss of stars was what happened afterwards. The couch they brought in was from storage and was completely covered in dog hair. It was very disturbing and disappointing, and we would have preferred a broken couch over an old dirty and dusty one. Especially considering that one of the guests was allergic to dogs and dust! The cleaning people said they'd return to vacuum the couch later that day at an agreed upon time. They did not return at said time, and by that point we had left for the day. So, we had to wait until the following day for them to return (we were uncomfortable with anyone entering the home without us present). By this point, we had gone 2 of our 3 nights without being able to sit on a couch. This made our stay quite disappointing. On top of that, the cleaning people were only able to remove about 60% of the dog hair. I asked to be compensated for having to deal with this experience, and Carlos refused. He instead offered free early check in and late checkout for another stay in the future. Why in the world would I want to come back after that??
Other cons: The water pressure in the shower and toilet were very low. The elevator was pretty janky - we had to look at graffiti and unsightly drawings everytime we got inside. Both bedrooms have only one small night stand table so we had to place pretty much everything on the dining room table if we didn't want it on the floor. The coffee they offer is in a tupperware container. Something like that should be pre-packaged or new. The ironing board was broken. The internet connection was very spotty, which also affected the TV streaming. The parking spot is more of a pro than a con, as I was able to fit a Honda HR-V just fine, but it was definitley a tight spot in a very small garage. At one point though, I was blocked in because maintenance had parked a car right behind mine so I was blocked in for a while. They don't seem to have an efficient process for situations like this and it could have been a disaster if we were rushing somewhere.
In all, the pictures and reviews made this place seem a whole lot nicer than it really was, but it was alright overall (aside from the couch of course).