Bill and Ed respond quickly to all questions and messages. The rooms were clean. Note this is not a fancy hotel. It is a bit older but has some modern touches. It is close to Gaslamp District and we were able to walk to the waterfront and restaurants. We loved that part! The rooms with bathrooms, are completely open without doors. Like a studio apartment almost. This was fine for us and there are other bathrooms in the hall for more privacy if needed. It's perfect if you are just looking for a crash pad. We brought a white noise machine to drown out street noise and that worked perfectly.