This is not a “luxury” apartment as advertised. There is no patio, despite the photographs that make it appear there is a patio. The sliding glass door opens to an alleyway with parked cars and garbage cans below. The alleyway was quite noisy even upon our late arrival (approximately 9 p.m.). The screen door that accompanies the sliding glass door was broken and completely off the track. Upon arrival, the apartment was incredibly stuffy. When I attempted to go through and open the windows in the apartment, over half of the windows were broken and I was unable to open them. The crank handles for the windows were unsecure, broken, and some popped right off when I attempted to open the window. The space was such a disappointment and did not comport with the description. The bed in the apartment was thin and very uncomfortable. The front door was opaque glass so other guests in the same complex are able to see through the front door and into the living room area. There are two keys needed to enter the apartment – one for the outer gate that you must put back into the lock box each and every time you enter and exit the apartment. That key is not provided with the apartment key. All of the furniture in the apartment is cheap and the electrical cords throughout the apartment are open and visible, distracting from any “luxury” feel to the apartment.
After several hours of traffic and arriving to the area around 9 pm, I was very disappointed in the space. I sent Behrood a message at 9:10 pm requesting to cancel the reservation and she responded about 15 minutes later agreeing to cancel, but only after accusing me of wanting to cancel for reasons other than those stated to her (the apartment not being as described in the listing/broken windows/broken screen door/uncomfortable bed). Behrood’s accusations were not based on any facts and were false. She accused me of essentially having the cancellation planned out because I wanted to stay with my friends for a wedding. There was absolutely no truth to that and the only thing I wanted was to relax after hours of traffic in the space as described in the listing. Behrood agreed to cancel and demanded that we be out of the apartment by 10 pm that same night, which we were. We were forced to find replacement accommodations on the weekend in San Diego at 10 o’clock at night. There was no pre-planned desire to cancel our stay at Behrood’s place, and the need to cancel arose only upon review of the apartment.
Moreover, Behrood’s response did not address any of the concerns except to say that the windows were all fine “hours before you checked in so I’m not sure why you weren’t able to open them,” and that no one ever complained about the bed before. She proceeded to accuse me of lying to her as described above. Additionally, she gave Airbnb incorrect information as to when we left the apartment and attempted to not issue a refund for the first night claiming that we left at 10 am the next morning. This, again, was false information and we had time-stamped pictures to prove when we vacated the apartment.
This apartment is not a luxury apartment. It is a cheaply furnished apartment in an alley. Behrood’s accusations and later misrepresentation to Airbnb about when we vacated the apartment demonstrate that she is a host that will be difficult to deal with and cause stress during your vacation.