This is a beautiful Airbnb in a great location! Clean and spacious inside the single connected living space plus a separate open-air room for lounging.
Communication with the host was always extremely prompt -- think responses within 10 minutes even in evening hours. The host also messaged a day or two in advance to ensure we could access the check-in instructions, to send very detailed parking instructions (though none of us had a car) and to get our approximate arrival time -- this was much appreciated!
A few minor friction points which individually would have been completely overlooked but in combination lost a star:
- the check-in instructions listed the code for the front door with a couple of digits flipped. the code was written correctly somewhere else in the instructions, but we didn't think to look for the same code listed somewhere else. this was definitely our own fault for not budgeting more time for check-in, but this caused us to be late to another reservation which we lost.
- washing machine was broken (tub would not fill and agitator wouldn't spin). the host was very responsive about this: suggested that we use the laundromat next door, offered to reimburse us for the laundromat costs (though not sure how this would have worked even if we accepted the offer, as the machines were coin-op only and gave no receipts), and said someone could be sent to look at the machine the next day. we never followed up about someone coming to look at the machine and figured it would be a hassle for both us and the host anyway, so we used the very conveniently located laundromat next door after a couple of days.
- wifi was very spotty for the first 2 days (1-7 Mbps down) despite the router being right next to the tv in the middle of the living space. this was pretty unfortunate for us, as we needed reliable internet to work and take Zoom calls during weekday work hours. the host responded immediately about this and sent a remote mesh speed test showing much faster speeds and promised to call AT&T first thing the next morning as it was already evening, which we were thankful for. we figured wifi issues are often completely unrelated to the ISP, so when we didn't hear back the next day we never followed up with the host. 2 days later the internet cut out completely for about 10 minutes in the morning while two of us happened to be in the middle of work calls, but then after that was no longer spotty for the rest of our stay. not sure if this was due to someone coming to fix the internet, but the host did say later that they sent someone that morning, so maybe that was what caused it. we appreciated this since we didn't expect the internet issue to be resolved during our stay, though it would have been nice to have a heads up about it!