Do yourself a favor and DO NOT stay here. We booked the home for a group of 9 women for a 4 day weekend, Thursday-Sunday. Here is how our trip went:
Thursday: Arrived at the home and the door lock code I was provided did not work (only 2 hours earlier, and after me asking for the code twice as I was driving to San Diego). Luckily I was able to get into the house using a spare key in a lock box. When I arrived, I immediately noticed the countertops were dirty and I wiped down all the counters in the kitchen and bathrooms. I also immediately noticed that the majority of the chairs in the front yard were broken and the chairs and table in the backyard were filthy. However, we had a full weekend planned and didn’t intend to spend much time at the house so it wasn’t too big of a deal for us. As we spent more time in the home, it became very obvious that the floors were filthy and our feet were black walking just in the house barefoot. There’s a Roomba-like vacuum in the living room that I tried to run, but it didn’t work. Plus, the floors are tile and if anyone has used a Roomba before, they aren’t meant for tile. Clearly that’s what they rely on to clean their floors.
Friday morning we awoke to water running out of the backyard onto the street and feces and toilet paper covering the backyard. I contacted the owner to arrange a plumber, which they did, however the owner made it clear that we had to be present at the residence, which meant we had to rearrange 6 hours of our day to sit at the home wait for the plumber and while the plumber was there. After the plumber left, the backyard was still covered in feces and toilet paper. The owner seemed to think the plumber would be responsible for cleaning the mess and was surprised when I brought it to his attention. The owner made no mention of a cleaner coming out that night, but around 7pm I received a message that the cleaners were at the home (with no notice) and couldn’t get into the home because I had “taken the key” (we were out to dinner, and I had to take the spare key because the door code they provided upon check in was not correct). The feces did not get cleaned until the following day, over 24 hours later. These unsanitary conditions are unacceptable. We had a pregnant woman in our group who stepped in the feces water while trying to take the garbage out.
There were ants in the bedrooms and getting into our luggage, which the owner said to just spray ant spray… in our luggage. Great idea.
The owners did attempt to send out a cleaner on our last full day in the home to clean the feces. It wasn’t clear if the cleaner would also be cleaning inside the home, but we could not change our plans and we’re fearful to allow a stranger into the home with our valuables unoccupied so we declined the cleaner inside the home, just the backyard, as we were leaving the next morning anyway.
From reading recent reviews, other parties have had the same issues and it clearly had not been resolved. I have stayed in many AirBnbs and have never experienced such horrible conditions. This home is owned by a rental company that should be capable of addressing issues that have been brought to their attention many other times.
Also, they make it very clear in the listing that the home is in a “million dollar neighborhood” and the “neighbors don’t appreciate noise.” We woke up in the middle of the night to a couple in the apartments directly behind the house screaming and cursing at each other. At 3 am. Don’t think they cared if we played some music.