They used a third party app to communicate. I was only talking to computer when I was having trouble checking in and there was a lot of homelessness outside. Very unsafe if you’re a single woman. The place was clean and nice but the check in experience was one of my worst experiences I’ve had. Also had a weird interaction with being called a prostitute by a cop. Also my bike got stolen outside of the Airbnb. I’d go somewhere else closer to gaslamp or ocean beach.