Gina was very responsive. The fan was broken and she replaced it immediately. She also provided me with info when I asked about best viewing places for fireworks. The AC from the living room didn't cool the bedroom too well but when you blow the air from the living room into the bedroom with the new fan, it is OK. The place was clean and cute. I found the area to be very noisy with motorcycles, etc. but then again, it was 4th of July weekend and there was alot of activity in the area. Convenient to all attractions San Diego has to offer. Garage quite small but expert drivers can maneuver. If you want to be near the water in SD, I would recommend this place.