Communication was very poor. The water and bathtub/shower was broken, which meant we could not bathe. This was very important for why we were even visiting (and in general). When we had the issue with the water, we never received a call from the owner. In those instances as a consumer, you actually want to speak with someone - not text a third party. Perhaps we could have resolved the issue without having to escalate it through Air BNB. The person hired to clean the place did not complete the job. Lots of hairs and other debris in the bathrub, bed, etc. The carpet also needed to be cleaned or replaced. Didn't look exactly like the pictures on Air BNB.