Our planned stay at Mellow Yellow unfortunately did not work out, but through no fault of the hosts: the guest immediately before us (who checked out on the day we arrived) had damaged the bathroom plumbing, and the property was initially uninhabitable as a result. But what could have been a difficult situation was made much easier by Drew, Neal, and Aimee's exemplary response: they contacted us immediately, explained the situation, and offered us two options: we could stay at one of their other properties for no charge while the plumbing was being repaired and relocate once it was ready; or we could cancel the reservation for a full refund. As we have family in San Diego and were able to arrange to stay with them, we opted for the refund, which the hosts arranged even though the time limit for being refunded had past. Throughout the process the hosts were extremely warm, thoughtful, conscientious, and accommodating. Our brief glimpse of the property indicated that it was exactly as advertised: attractive, comfortable, and extremely conveniently located. We will not hesitate to book a stay on future visits to San Diego, and we thank the hosts again for their courtesy.