Unfortunately the house was not prepared for us on arrival. The key pad wasn’t working when the first guest arrived so the owner sent someone right away to help but he was unsuccessful. Then, one of the cleaners came to let us in, only to realize the house hadn’t been fully cleaned. We were told the pool had recently been re plastered so there was dust everywhere: inside on the table, on the upstairs deck and a lot of sand dust in the pool and hot tub. Because of this, I asked for the cleaning fee to be refunded, which it was and that was appreciated. If that had been the only issue, things would have been all good.
One of our guests spent over an hour troubleshooting with the owner to get the wifi running and TV streaming. The fridge took a while to cool and a few of the electrical outlets weren’t working. I had to ask for the jacuzzi to be heated on the first night even though the welcome book states it comes heated. We also were in it with all the concrete sand dust. The pool guy was great but wasn’t out until the following day, as well as the cable guy to hook up the live TV.
We feel like these are all things that should be taken care of before guests arrive. It was a real bummer to be managing things on our long awaited getaway.
The house is large and the pool was nice once it was cleaned.
If you stay here and plan on cooking, prepare to bring condiments including salt, pepper, oil etc and extra paper towels, dishwasher detergent and laundry detergent for W/D.