Shanna was super quick to respond and willing to accommodate any issues immediately. In room keypad lock and in room air/heat worked well. Showers are small but we never had to wait. There were 8 rooms, not sure how many were occupied during our stay but it was quite the whole 4 nights we were there. As seen in other reviews, there are a lot of homeless nearby. Some sidewalks are not walkable due to the homeless tents. We walked during the daylight once but it was still uncomfortable so used Uber the rest of the stay.