My friend and I had a disappointing 3 night stay at John and Jenny's airbnb. We would have liked a heads up that retrieving the keys was in a completely different location from the listing. The listing advertised that there would be an air mattress in addition to the queen bed but there were not extra sheets for the air mattress. After sleeping on the air mattress for half the night, I woke up on the floor because the mattress had deflated. We then tried to re-inflate it several times but it would deflate slowly and became unusable because it was defective. We reached out to Jenny over AirBnB message, text, and call several times for things like the WiFi network and asking where to find extra toilet paper and received either a very delayed response or no response at all. We had to buy our own toilet paper!