Management companies for Airbnb have been a big let down every time I’ve stayed in one of their properties. For this one, we came 20 minutes after check in and the cleaner was still there. Not only that, after they left it sounded like they tried to open the door and get back in. It was weird.
After they left, we found a knife on top of the refrigerator, a sponge on the bathroom floor, no trash bag in the kitchen barrel, and empty water bottles in the desk. The couch, throw pillows and rug are in need of a deep clean - one of the throw pillows has a large stain on it and you can feel the grime on everything else. The couch is also pretty uncomfortable. The bathroom soap was 90% water and the dispenser was rusty so it was a task to wash your hands - we ended up buying our own soap. Why am I paying such a hefty cleaning fee if the place isn’t pristine and your cleaners are still there after your designated check-in time?
The linens were clean and the beds were really comfortable. Kitchen has everything you need and the deck was nice to have. However the outdoor rug also had huge stains on it.
We also came during the heat wave and there was no a/c (which is normal for SD) however, the fans provided were tiny and our stay was uncomfortably hot.
I should Note I didn’t reach out to management about these things during my stay. My expectation is that a place is clean and ready to go by the time I check in. I shouldn’t have to tell you how to manage your properties. You should treat it as your business, and give your patrons the value of what they’re paying for.
This would be a great place if they put more care into cleaning and made sure their cleaning staff would finish prior to guest check in. Also, larger fans would make a huge difference for guests staying in the summer. I would not recommend staying here for all the reasons listed above.