I will never use this place ever again. I drove all the way to the location just for Neil to tell me after I was already approved, that she would not allow me to have a room without a valid license, which mine was expired by a few months. So I asked for a refund since he wouldn’t let me a room and he would not do that either. So I was stuck without a room and without the money that I paid for the room. Absolutely stupid and ridiculous. The worst experience I’ve ever had, and renting a room never again will I use these hoes and possibly never again will I use Airbnb? If there are these kind of policies, I will write a review against the Better Business Bureau as well as this is terrible customer service.