We were really looking forward to staying the night, but the host was experiencing extenuating circumstances, so the booking was canceled. Joana was very upfront and responsive, and did everything she could on her end. It was unfortunate, but hopefully on our next trip through the area we can spend a night or two. Abnb's customer service was excellent, actually got to talk to REAL LIVE HUMAN BEINGS. Abnb did their best to resolve an unfortunate situation, and in the end everythingworkedout. Really happy with the service.