Jeff is an excellent communicator. Any time we had an issue or question he responds within minutes. The interior of this unit was professionally cleaned with pretty much everything you could need, even chocolates on all the pillows. Speaking of pillows, the beds and pillows were extremely comfortable as well. Brutal honesty; our only issues were with the location of the building...and the building itself. In other words, our only concerns were out of Jeff's control & no fault of his at all. A couple mornings we came outside to find homeless people rummaging through the garbage cans which is inches from where the designated parking spot is. You're also about 60 yards from a hospital so you'll hear sirens a lot. Lastly, the walls of this unit are paper thin. You will inevitably hear the people above you stopping and walking around 24 seven. And unfortunately the neighbor to the left of the unit had a newborn baby with a fever so we heard screaming all through the night. Jeff did an excellent job with this property, he communicates very well and the inside was decorated very well and it's very cozy. Unfortunately this particular location is not conducive to restful sleep.