Most of our experience was absolutely horrible. I had reached out to the company multiple times before coming into town about early check in. I was told we could check in early once we finally got ahold of someone around 9 am. The whole process of checking in and getting the keys was a mess. They didn’t give us the instructions to check in until we actually got to the apartment which was the wrong address. Once we got there, we got the instructions that you had to get the key a whole different place. It was very inconvenient for us who have no car and have to get an Uber and bring our luggage back and forth. The worst part was when we got to the lock box and opened it, there was no key there. We had to wait to hear from someone to come get us the key. We had to them Uber back to the apartment area with our luggage and wait an hour to get the key so we were just sitting outside in the rain and humidity smelling all the urine due to the homeless population in the area for someone to drop it off. Finally we were able to get in and the apartment overall was nice. Then it came to departure time and it got even worse. Once we had to leave the apartment, we had to find a way to get back to the parking lot to drop the key off with our luggage and the code didn’t work to the lock box. We called the number given about 4 times or more and not one time did anyone pick up. We were sitting in the burning heat for over 20 minutes trying to get ahold of someone. Finally we called the guy’s number who had to drop a key off to us Friday when it wasn’t there and had to inconvenience him when he shouldn’t have been the one we had to reach out to. He finally showed up and took the key from us but our entire experience working with this company was absolutely horrible. The worst experience I have ever had with an air b n b and I would never recommend staying there or would never book with them again.