Horrible experience with LOTS OF CONCERNS, one of the worst times I have had organising an airbnb stay. TLDR at the bottom of this post if you don't want to read through it all.
Here is an entire list of all the issues we faced during our 1 week stay.
Issues:
1) Communication is DREADFUL. Vacasa seems to have an automated system because it was impossible for me to have a conversation with one specific person at any given time. It feels like I am talking to a bot. I am currently in the process of trying to get at least 1 day's worth of refund through airbnb staff because Vacasa is IMPOSSIBLE to talk to.
2) I asked for a floorplan multiple times because I was suspicious of the number of bedrooms this home had. Vacasa ignored this request even though I asked multiple times. I was correct to be suspicious because there are not 8 full bedrooms but 7 bedrooms & a loft directly above one of the rooms which is extremely dangerous to access at night via a set of ladders or an unstable spiral staircase. This loft room also has no access to a restroom or individual shower on the same floor. Another issue was one of the bathrooms directly connects to both rooms. In the photos it's been posted to mislead people into thinking it is a private bathroom but is it not. You can enter it from two sides which are both entrance/exits to bedrooms.
3) HUGE PRIVACY CONCERN. Some of the bedrooms & restrooms/showers DO NOT HAVE CURTAINS/BLINDS so people walking outside on both sides of the home for construction work or maintenance were able to DIRECTLY LOOK AT PEOPLE SHOWERING. We had several couples feel incredibly unsafe and uncomfortable because workers LOOKED INSIDE at people who were showering in the morning as they passed by the windows. I messaged Vacasa about the windows and they completely ignored it and did not fix the situation. This was unacceptable.
4) We had to deal with unannounced and undisclosed construction workers that spent the whole day taking down electrical poles in the back yard and vacasa did not notify us this was the case. They also refused to refund us for that day even though the disruption started from 7am when people were still sleeping. The shocking thing is that a supervisor was only able to communicate in person with the workers on the day before, ONLY because they were at the residence because of ALL THE OTHER PROBLEMS we were dealing with. Otherwise they were going to leave me to deal with this issue MYSELF.
5) You cannot control the temperature of the pool or the hot tub. For the first 2 nights there were issues with both heating & water pressure + water quality. There are no clear instructions as to where the controls for the pool/hot tub even are. (You can find buttons just outside of the basketball court in the garden). Vacasa has not refunded me for the pool nights lost because of this.
6) Both the Wifi and Air conditioning quality is inconsistent throughout the home. Some rooms had far too much air conditioning strength when others would barely have any. This was the same for the wifi, some rooms could not get any access to wifi or it would be extremely weak & slow.
7) Indoor and outdoor furniture is extremely outdated / low quality / dirty / stained. It is clear the airbnb does not have regular high quality maintenance and does not get thoroughly cleaned. Firepit looks like it has been neglected for months.
8) One of the garages doesn't even work. Someone came by to try and open the garage and it seemed like they had no idea what they were doing. They also could not locate the controls of the hot tub / pool which just goes to show how unorganised everything was. The first night this person was not able to fix either of the issues.
9) There were nowhere near enough supplies for the group. This is the first time in any airbnb designed to host over 10 guests where I felt this was lacking. We ended up having to get our own toilet paper, kitchen roll, soap, shampoo, washing liquid, toiletries etc. since there either wasn't enough or simply there wasn't any.
10) Pingpong table & football table were both broken. Again it clearly shows this place does not receive regular maintenance or check ups.
11) No guidance on how to operate switches or where to find certain switches for all the lights, pools, wifi etc. There are dozens of switches throughout the building which are placed inconsistently or in odd places. Several lights did not work and many were extremely dim. Outside lighting was poor especially at night.
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TL:DR While the house itself is huge, spacious and in a nice quiet neighbourhood, this trip was heavily tarnished by far too many privacy concerns and quality of life issues. The supervisor that ended up coming to help was a nice person but communicating our needs with Vacasa over the app or phone call was practically impossible.
For the price and size, this would be a 3 or 4-star stay but the service and maintenance is definitely 1 star. Truly one of the worst I have had to deal with.