I had to get a last minute accommodation and John was very helpful and willing to meet our needs. He was able to offer an early check in for my group and I, and was responsive when I had any form of question. His location was a nice peaceful neighborhood and close to the airport which l needed. I had to go to the airport to drop off friends with 2 different flight times. One from 6 am and one from 11 am and had no issue with traffic either time.