There are three people that communicate with you. The ladies were responsive and great leading up to the trip. The check in was perfect. Let me start by saying, I grew up to suck it up and deal - I don’t complain- but this was the most disgusting situation and horrific managing of chaos I could have ever imagined.
However, that’s where it all stopped being great. Here are the issues:
1) the AC wasn’t working and they knew it in advance and didn’t fix it. I know they knew because all the windows were left open when we arrived. They didn’t fix it that night and didn’t offer to send over fans or reimburse me for 250.00 we had to spend in fans. It was 86 degrees inside at times. It didn’t start working well enough until the end of day two. By then i already had to buy fans just to survive and it wasn’t enough.
2) the comforters had… intimate sex … juice ….stains and urine on them (if you get my drift). Every sheet and comforter had disgusting stuff on them and the pillow cases were clearly not washed. I don’t know what was on everything from the couch to the chairs to the countertops- I just know it wasn’t clean.
3) the dinning chairs were covered in food marks and spills.
4) the towels were crumbling-!! Crumbling like just kinda became pieces of lint when you touched them. The bathtubs were visibly dirty and had grime.
5) there were no kitchen towels and not enough towels for everyone in general.
6) they state that each room has a bed and a futon in the advertisement. This is not true and caused some significant chaos for us. When I messaged about it was told the couch in the living room counts as a bed. Air Bnb disagreed and said it was intentionally misleading and unacceptable.
7) there were no bedding options for the futons or couch “beds” and no pillows for them. The only extras were two winter thick blankets stored in the master- not helpful when it’s 86 degrees inside the house.
8) when I took video and images and expressed my deep concern for the cleanliness, the male respondent proceeded to assure me they have a sanitary process and it’s solid. 😳😖 I was shocked. I really just thought he would be so sorry and send over some bedding and fans right away. He didn’t. He just tried to ignore me or dismiss my concerns until I got air bnb involved.
I gave him pics of the urine and the marks and sex juiced disasters and still he didn’t apologize or offer to send over sheets or reimburse me for the sheets I had to go by because I couldn’t let my four kids and elderly mom sleep in those disgusting beds (no alternative air bnb was available btw and I couldn’t drive at this point because the heat had triggered a medical event with my MS)
9) being told the conditions are sanitary after all those pics I was so upset. We came for a trip to the zoos and SeaWorld so I had to send my family to the family trip and stay behind to clean the place and ensure his new Housecleaner’s would actually sanitize and replace things. The only reason he ended up getting people there to fix thee things is because I reported the conditions to air Bnb. It was only after Airbnb called him that he decided he would fix things.
10) the new maids were great and they brought new sheets and comforters and cleaned over the places even I had cleaned just to be sure. They were wonderful and agreed the place was disgusting. They even pointed out the mirrors had mystery goop and the air filter had grime and chunks of fuzz hanging everywhere. They were kind and did a wonderful job. I was able to joint my family for part of the day because I was confident they would continue to do well. However, they are not going to be the maids moving forward so…. I don’t know what you can expect next.
11) by the time I left there was bedding provided and proper towels and even some cute little blankets for kids. I assume he got in trouble and air Bnb would be following up - because it was a dramatic shift. So…. Maybe when you go it will be okay…. But if he keeps the same crew and level of care I really wouldn’t recommend this place.