I would not recommend this AirBnb. Communication with Steven was fine. He always responded in a timely manner. The check-in process was fine, however, there were a few times that the front door did not work properly, and we almost got locked inside one night. There were also a few things included in the check-in instructions that we found unsettling. First, he requested that we not set the AC below 72. I believe we should have freedom to set it at what temperature we were comfortable with. Next, he warned us that the driveway was steep, which was true, but it was not even usable. If there was someone staying there that had a hard time walking, it would have been close to impossible to walk up/down the driveway. Finally, he asked us to keep any details of our stay private, and if neighbors asked any questions, to tell them we were just friends. Asking guests to lie for you is not a good start to a vacation. That made us very uncomfortable, especially because we were given no reason as to why he requested that. We were also never notified ahead of time of any of those requests.
Most of the other concerns we had were in regards to the cleanliness of the house. Some of the bed sheets and pillows were not clean (they smelled bad and had a bunch of hair on them), there were quite a few stains on the couch in the master bedroom, downstairs floors were not cleaned (our socks were black after walking around a short time), the carpet on the stairs was extremely dirty, and some of the kitchen utensils had old food stuck to them. Among other issues we found, the window in the master bathroom had no curtain, and it was very easy to see into the window from the outside, especially at night. The sliding door in front of the washer came off of the hinges one morning, which caused the screws to stick out. When I contacted Steven after it happened, he never responded back about it or came to fix it during our stay.
Some minor things: there were not enough trash bags for our entire stay, the dish soap was watered down and cheap, there were not many cleaning supplies, there were no hooks for us to hang wet towels, and the glass part for one of the shelves in the fridge was missing (we didn't realize until we placed something on it, but it fell right through because there was no glass piece).
We were quite unhappy with all of the issues we found, but the big kicker of our entire stay was one evening we were eating dinner and we heard a knock on the door. We opened it and there were 2 ladies asking to come in to get their things. We were obviously extremely confused and uncomfortable. They told us they needed to grab their cleaning supplies from the closet because they were quitting their job and were no longer working for Steven. We allowed them to grab their things from a locked closet downstairs. As they were walking out, they never apologized for interrupting us, they just complained about Steven and about how we told him we were unhappy with the cleanliness of the house. This definitely upset us quite a bit, and when I messaged Steven, he just apologized and said he didn't know they would do that. As a host, if something so appalling happens to your guests, I would think you would try to make up for it in some way, but that never happened.