Please be sure to check that everything in the property is in safe and working condition before you arrive or upon arrival. The shower faucet was broken so we were not able to use the shower. Due to the inconvenience of that, we had to check into a hotel. The host was not understanding nor apologetic about this issue and denied a refund for what was clearly their fault. As an Airbnb host, you should check to make sure that your property is safe and has things in working order. Allowing guests to stay at their property before checking for issues is incredibly reckless. Worst experience with an Airbnb host/place ever.