While we didn't have much interaction with Michael- his property manager Dennis was quite responsive. The stay was great. Smooth 'handoffs', spacious unit, nice sitting area, plethora of chairs/umbrellas/beach toys for our little one, etc... Best part of it all was of course the location. Ocean was few blocks down (primarily a surfer's beach but my 2 year old was more than entertained playing in the sand and small waves that would chase her and her them) and great places to eat/drink just around the corner as well. The set-up was great for us and was exactly what we were looking/hoping for.