The location is fantastic, but unfortunately that is the only positive I have to say about my experience staying here. I would not recommend this place, or quite frankly any place managed by Vacasa due to the lack of support/communication throughout our stay and following the stay.
Not an exhaustive list but the main issues we had:
- We were never sent the house code on the day of checkin and had to reach out two hours from checkin time
- We were an hour late getting into the house because Vacasa doesn't include the house number. I think they do this to fill any of the condos that are open because there are multiple, but it was a mess since we were given an incomplete address. The concierge at the Residences of La Jolla told us it's "one of the houses with a lockbox" which we then had to try and locate ourselves. We couldn't get the code to work. After an hour Vacasa sent someone and told us WE were at the wrong house even though, again, they NEVER sent the house number and the one we were supposed to be in had a hidden lockbox on the side of the house completely out of view (even though again, the only reason we knew to look for a lockbox was because of the concierge at the residences)
- Parking was not included as described. We were told to pay out of pocket and ask for a reimbursement. This was not communicated before our stay, only when we were there checking in and only because someone had to help us get in.
- No sheets on one of the beds, one of us slept on a mattress the entire stay. When we reached out to get this fixed, there was no response from Vacasa. I reached out directly to Airbnb and a bundle of sheets were dropped off but they didn't include a bottom, fitted sheet which is what was missing so one of us continued to sleep on a bare mattress.
- Construction on the house every morning we were there, with no warning and NO authorization from us. We could not use the front patio a single day. Worker threw all the patio furniture on top of each other and left it that way, we had to unstack it and put it all back and then the next morning he was back and did it again. And on our final day.. again.
- Furniture missing from the photos advertised online
- Furniture that was in the house was stained and extremely dirty, to the point that none of us wanted to sit on any of the couches
- Different furniture than advertised that was not at all of the same quality
- This is not a 3 bedroom house, it is 2. Downstairs is one room with a room divider, NOT two rooms. You can see through the cracks and hear EVERYTHING. We planned this trip as coworkers - this was extremely uncomfortable to have this be falsely advertised.
- 4 beds advertised, only 3 available, one of which is a pull down bed but is not specified on the bed types.
- Bathroom door downstairs is broken and doesn't shut - again, extremely uncomfortable given it was 4 coworkers sharing the house.
- Repairs needed throughout house - bottom of front door missing, completely open to outside with a huge gap in the floor that is dangerous and easy to trip on. Huge parts of floor missing upstairs with massive screws sticking out uncovered - multiple people stepped on them. Entire tile missing from patio out front. Broken hooks, poorly patched holes in walls, smells from bathrooms, toilet upstairs barely flushes, rusted showerhead.. just to name a few.
- All fireplaces are broken and don't turn on.
- Dirtiness - nothing was clean. Huge smudges on windows upstairs where it was clear no one even tried to hit it with windex. Beds were barely thrown together and again, one was missing a sheet that was NEVER delivered so someone slept on a mattress the entire stay.
- Dryer was broke and we were not told until we got there. Repair man sent with no warning.
- Lack of communication from Vacasa to resolve any of these issues. Because it is a company, I was just passed between reps who kept giving same generic answer of “working to resolve the issue”
Overall, this was the worst experience I have ever had in renting through Airbnb to the point that I don't want to use the platform again. Extremely disappointing to have paid the money we did for such a terrible experience.