I did not realize there was a unit above, which had poor soundproofing so you can hear footsteps and talking. This was unexpected as it was not mentioned in the listing. When I asked to talk about how we can resolve this, I was confronted pretty strongly. People who say they are "strong and upfront" is not an excuse for unprofessional, and rude behavior. Never had a situation like this and I was just stunned. She offered me a white noise machine finally, which did help and she approved my request to depart a few days earlier with a partial refund. The bed was super comfy and the kitchen had all the things. Also did not realize there was 0 heating and yes it can get below 50 in winter here and I was cold (i do run cold) and the small space heater she offered helped a tad.