We were looking forward to relaxing in this beautiful space on our vacation to San Diego, however on our first morning we were awoken by loud construction sounds around 8:15am. The hosts did not mention that there would be construction taking place during our stay, let alone the early start time. When we contacted the hosts about this, they responded with justifications about how their project was delayed and didn’t expect it to still be going. However, they of course knew in the days before our arrival that the project was not done. They did *not apologize for the disturbance*. We asked politely if they could have the crew start at 9am and they told us they were on a tight schedule and not to worry, that we can use the pool and the crew wouldn’t bother us. Our primary concern was not the crew, but the loud noises in the morning that woke us up, though we also did not feel that we could relax in the space while construction noise continued all day.
On day two, the loud noises began at 8:45am - better, but not as late as we had requested. They worked until after 7pm that day.
On day three, we were abruptly awakened to extremely loud pounding at 8:20am. When we messaged the hosts we were told they normally start at 8am. It was at this point they finally apologized, which we appreciated, but then they immediately minimized our concern by telling us they didn’t think it would be an issue because no other guests had complained.
Around 10:20am I opened the curtain to find the host and apparent cable guy standing at our door ready to enter. He said he wasn’t sure if we were here, despite our car being parked in front of his house, and then asked if they could come in to look at a cable. No message or warning ahead of time even though we had been messaging about the noise prior to this.
At this point they offered to give us a $50 credit or let us leave and refund our last night. We happily accepted the offer for the refund and packed up and headed home early.
While this construction project will eventually end, the hosts cavalier attitude and lack of consideration for their guests likely will remain. Overall, we felt that they wanted our money, but not the inconvenience of honoring our reasonable request to start work at 9am. Also, at bare minimum they should have disclosed that there would be construction during our stay ahead of time.