The owners were super kind and even appeared in person when our a/c unit had an issue. It was quickly fixed. The property management had a different vibe and was a bit less on it so far as communication and follow through. The place itself is wonderful! You do hear the lower unit on the stairs and walking about - normal noise, nothing offensive - so if you are very, very noise sensitive, it’s not the kind of penthouse where you feel removed and secluded. The close distance to food without reservations, the bay and the ocean were divine!! We especially loved Ms. B’s Coconut Club.