The place itself was clean and great, the review is solely based on getting locked out of the room for an hour because our Key Pad needed a battery replacement. Then having to get in contact with AirBnB just to get ahold of Sonder after being on hold for over 30 minutes and then disconnecting right as it was about to transfer me to a representative. After we got in touch things ran smoother, just the process of trying to get in contact is a mess.