I stayed here with my sister as part of a North America trip. Elaine was very communicative as very helpful with extra information too (I needed help finding some new luggage).
Both beds were comfy, the TV played Netflix etc, and the kitchen was small but we cooked two meals there fine.
The place is a good size and the roof terrace is beautiful. There is a bus a 10 minute walk away, and the tram/trolley bus is at the bottom of the hill about 15 mins away. Public transport there is a pronto app that you can download to your phone and it’s $2.50 per ride (max $6 a day).