The day before I was supposed to check-in I contacted the host with my ETA and let them know that I would not be able to make their 4pm-8pm window for check-in. I apologized 2 times for this and asked if I could send a friend to pick up a key. However, they were very upset at me and most of their messages to were extremely rude. Some messages they sent "Ok I think it would be easier that you just cancelled. See ya!" and when I asked them to "Please cancel yourself, thank you" they said "I will not cancel you but you will not be coming after 9 PM." So, I never got to stay there and they are extremely strict about their check in time, unlike any other place I have ever stayed. They obviously have a lot of great reviews, but my experience was truly upsetting and they refused to refund a struggling grad student who had to miss 2 days of class.