Our experience here was so bad that you just have to try to laugh at it. Boring stuff first: she completely misrepresented her home. Her "hot tub" was the master bath. Her "gym" didn't exist. There were also things that were broken that she didn't tell us about until 13 minutes into our reservation. The most noteworthy ones (the list is too long to include all of them): the master shower, which had no handles so clearly had been broken for some time; the actual deadbolt on the front door, after she told us that she had had TVs stolen from her house; and the barbecue grill, which meant that I wasted a tremendous amount of money on a barbecue that didn’t happen. Great.
However, it continued after the reservation ended. She called me to tell me that she knew the wooden leg on her couch was broken prior to our arrival, but she was going to request money from me to pay for it, I would deny it, and then AirBNB would pay for her couch. I told her no because that’s unethical. She then actually attempted to extort me, which is a felony in the state of California. She started yelling in the phone that if I didn’t go along with her scheme, she would claim I “broke her couch in half.” One of the funny parts of this situation was that the couch with the broken leg was actually photographed on her listing with the already broken leg. Yes, we certainly caused the breaking of that couch.
As soon as the phone call ended, I was informed that she had claimed $460 for a broken couch. I looked at the photos. She had folded a couch that folds naturally to try and make it look broken (we noticed that it folded while we were in the house) and then added some random piece of wood to make it look broken. Unbeknownst to her, I had suspected that she would try to pull something scummy based on my encounters with her during the course of the weekend; I took detailed photographs of the excellent condition of the house when we vacated it. I therefore had a photo of that same exact couch clearly not broken, and clearly with no random piece of wood to break off.
Again, you have to try and laugh because what else are you going to do?