Ok, terrible experience. I booked a week in advance for my wife's birthday. Double and triple checked throughout the week about check in time and coordinating with host to make sure so when I made plans, reservations and deposits for things knew I was safe. I understand some places have late check in. So I canceled and changed some plans to make it work. no problem. The day of check in came. Drove to San Diego. I made new plans and we went boating and planned to finish when the time they promised me to check in so we could clean up and make our birthday dinner reservation. Got back to the car at 4pm and received a message from them that check in was delayed even further till 7 or 8pm. Further ruining plans we made. The host told me to wait and maybe they could figure something out. We waited in the car for 45 minutes and they told us they were canceling and unable to host us due to a "door malfunction". They said Airbnb would contact us to get us into a new place. Mind you it's now 5:30pm on a Fri and every other place we would have booked is taken and we're waiting in the car. I had to call Airbnb instead because no one reached out after another 40 min. And all they offered for me was to do all the work myself and start my search over and provided 3 listings and suggestions that were 100% the opposite of every criteria I selected when booking the first place (mainly pet friendly). Now it's 1 hour till our dinner reservation that I had been planning for weeks, and we have no place to stay, tired and dirty from boating and every other hotel and listing is booked for the weekend. We were forced to then find a cheap hotel which was the only option that was dog friendly and available. So things happen.. maybe a door did break last minute on them.. They refunded me. So that's good. But really horrible experience and just pray it doesn't happen to you.