READ BEFORE BOOKING! I don’t even know where to start with this review. The check-in was very stressful and the suite clearly had smoking guests prior to our stay despite being advertised as a non-smoking suite! The instructions were not clear and failed to mention the access gate was a pedestrian gate you walk up to, not a gate you drive up to which was the impression given based on provided instructions. With the way check-in was set up you’d have to park somewhere else which is basically impossible to do around check-in time in Little Italy before being able to access the suite through the pedestrian gate for the parking permit to then move your car back into a garage for a hotel next door, leave that garage, then start unpacking. After driving around with no luck on parking elsewhere, we asked the valet for the hotel next door for help and they let us into the garage. When talking with the valet we asked how we’d get our car in and out of the garage, and we were told every time we wanted to get to our car at all we’d have to bother the valet which would have made unpacking a struggle. To risk not getting towed and for the safety of my pets, my partner and two dogs had to stay in the car parked in the reserved spot for the suite while I searched for the mysterious gate to get the parking pass and key all by myself. I couldn’t find the elevator to the suite and the one elevator I did find brought me inside of the hotel next door! Once I got through the pedestrian gate I ended up climbing 80+ stairs to get in and once I got to the suite I was immediately hit was a very strong marijuana smell and unbelievable heat. I tried using the AC but had no luck figuring out the remote for it. I couldn’t stand to be in the suite but grabbed the key and parking pass so I could at least not worry about getting towed as I went back to the car to go online and book a hotel! I knew I could not walk all that way, be in the heat of the suite, and put up with the pungent marijuana smell with two small dogs who are heat sensitive and shouldn’t be around marijuana or its scent to begin with. When leaving the building I see taped on the gate a print out of a picture from a security camera with “THIEF!!” written on it. This further solidified my choice to get a hotel instead as I feared being in a building that had theft being dealt with through the posting of a photo like this. My partner and I were so stressed after going through all this for a couple hours on top of being on the road for 5+ hours with two dogs we didn’t know what to do besides leave! We booked a lovely hotel, unpacked, tended to the dogs, and had to calm down before going back to the suite in a Lyft to return the key and parking pass since there really isn’t any parking close by the suite in the area. We were in the suite for a total of 10-15 minutes at the most since we couldn’t stand the smell and heat so we never unpacked or slept there. The next day I contacted the host and Airbnb Support since it was recommended to contact both around the same time, and I saw another review stating hosts/co-hosts were very unresponsive to messages about concerns. This was my first time trying to stay in an Airbnb not with a Superhost and my first time booking an Airbnb myself. I could have gone about my own communications regarding this differently, but I never heard from any hosts/co-hosts again until the check-out day with what seemed like an automated message thanking me for my stay which clearly indicated to me my message about the concerns of the marijuana smell and the fact we never stayed in the suite was never read at all! There seemed to be a lot wrong with communications throughout this process since for whatever reason it was believed I tried making all communications only through Airbnb Support which is not true since I did message the host directly. Airbnb did give me a refund for what happened and I’m very thankful Airbnb Support was supportive during this negative experience. This suite might be good if you’re traveling all by yourself and won’t be staying for long, but I wouldn’t recommend it.