The location is great, right by the water in La Jolla.
I asked for an early check in and was told no, which by itself is fine, after all I paid for a reservation with a 3pm check-in, so that's fair. What's not fine is when I show up at 3:15 and the place is still not ready, and the person cleaning it said come back in a while. I also understand things happen like traffic, people call in, and other things that can delay things. When I contacted the host about this there wasn't even an apology, she just said they needed extra time cause of that pandemic.
At this point I'm still not really all that displeased and am excited to finally check in. No more than 30 minutes after doing so do I get a knock on the door from them asking if they can come in cause they need to look at the electrical panel, they are then inside for another 45 minutes. It also becomes clear that our unit was fine and they needed to look at it because they were doing a bunch of work on another unit they own next door, which also caused a decent amount of noise at times throughout our stay.
My last full day there was Sunday and I heard a lot of noise early in the day from the unit next door, like saws and hammering, stuff like that. We are then asked again if their electrician can come in and do some work. They first messaged us, and then knocked on our door to ask. They said it would take about an hour and asked when we were going out later, I said not sure but probably somewhere between 5 or 6, they then respond by saying they will be back at 5, I was like ummm no, don't knock on our door at 5, we will let you know when we leave, they acted like we were inconveniencing them. I message them when we leave and they said they sent their guy in. I come back 90 minutes later and he is still there and doesn't finish for another 30 minutes, he was in there for a total of 2 hours.
I totally respect running a business and trying to hustle for every dollar, but don't do so at the expense of your guests. The place is marketed as "luxury," but a quick look at the cabinets and you will see that's not true, they were crooked and almost coming off the walls.
If I was the host and needed to do a bunch of work, then I probably wouldn't book a guest for that day. Also if my cleaning person was late and they couldn't check in, and then came in the unit shortly after to mess with the electrical stuff not only would I apologize but I'd toss them a $50 credit. It was beyond obvious they could care less about inconveniencing us with noise and interruptions. The two stars in this review are for the ocean down the street, not them.