our experience with the house that james had for us in san diego was a mixed one. We like James and, while we were not able to meet him face to face, his interactions with us was professional and polite. the residence was neat and freshly cleaned by the maid that was pulling away when we pulled up. he had a welcome to san diego binder for us and everything was orderly and organized. we suspect though, that the maid may have felt rushed as we were without paper towels and down to only a half roll of toilet paper, even though the binder informed us that we would be supplied that. No biggie. then as we were going to bed the first night my father in law discovered, quite loudly, that the bed was broken. we waited for morning to call James and on top of being profusely apologetic he sent two guys to fix the bed. the next night we slept soundly. now the house is a bit old, and has definitely seen less polite renters before but overall we were happy with how much we got for what we paid.