Terrible customer support; towels felt like rags
I didn’t get my check in instructions so I contacted customer 5 different times (from 2 days before check-in day to the night of). I was stuck outside, not able to get in until 2am in the morning.
An agent finally helped me check in and promised a full night’s refund but I only got partial refund. I followed up and another agent said that’s the best they can do with no explanation of why.
I will be sure to NEVER use Sonder again