Getting the information for check-in was difficult. Traveler from east coast. Inquired about check-in at 8am their time. Filled out requested information at noon their time on Airbnb. Did get instructions until after 5.30pm their time. By the time we got to the hotel it was 6.30pm their time. Communicating with them was frustrating the entire time. But once we got into the space, it was heaven. Stress level immediately went down.