The home seemed like the perfect place when we found it. But after a one night stay, we noticed that the place didn’t get the proper care it needed. The door wasn’t locked properly before we arrived, which seemed weird because all I needed to do to get in was push the French doors open with my hand. We later noticed that the French door without the handle or lock needed to be latched so it didn’t move. The bedroom carpet was filthy with all sorts of weird stains. It looked like it hadn’t been cleaned in a long time. We were first planning on being there for 3 nights, but only 2 towels were left for us in the bathroom. Out of the 2 towels, 1 had stains on it. The water in the shower never got hot and the kitchen faucet felt like it was going to fall off because of how loose it was. All these things seem like things that would jump out for anyone who cared to give the home a good look. When I brought this up to the management company that was handling the hosting, their responses felt disingenuous, even though they offered to remedy some of the issues. It just felt like they thought these were all issues that weren’t that big of a deal. But to us, they were. Because it wasn’t just a mistake here and there. It was negligence. It was a home that wasn’t being properly cared for. And if you present a place to be one thing, when it isn’t, it should horrify you when someone points these things out. When I tried take it up a little higher, I realized that it’s much harder to send complaints upstream if you don’t do it within the first 24 hours of your stay. Not your physical stay, but when check in is. I was given a refund for the other days we chose not to stay, but oddly enough didn’t keep my cleaning fee. An email to Airbnb would have needed to be sent, within 72 hours of the complaint to get that. We missed our window, but we’re still sending them because these things still need to be remedied so the next person can have the experience that we were promised, but never received.