I’ve been stationed overseas in Italy for three years and wanted to visit family and friends in San Diego. I decided to go all out and rent a large nice property to host friends. The problem is the HOA for the property is not communicating with Vacasa. This meant that we were not able to get on the property safely due to not having the gate codes. In order to get on the property we had get out of the car and enter through the pedestrian gate, open the exit gate and drive in through the exit gate despite posted instructions not to enter through the exit. This created a safety hazard, made us feel like we were not supposed to be on the property, and ultimately were unable to host friends and family due to limitations on getting access. The home was as pictured, however there was a fruit fly infestation that took three days to clear, the walls in the garage were covered in insects, the master bathroom sink handle was broken, and the downstairs TV was not working. Josh from Vacasa came and was unable to get us the correct code, he also had to sneak in after a resident open the gate, and spent a while standing outside trying different codes to gain access. He took pictures of the master bedroom sink and reconnected the loose wiring from the television. He got my phone number and said that he would get back to me regarding the proper gate codes. I contacted Airbnb at that point in time due to concern about limitations accessing the property safely. It wasn’t until the day before check out that we got the proper gate code. I feel that spending over $6000 for one week stay should at least warrant safe access to the property. I’ve asked both a Airbnb and Vacasa to refund 50%, however have not had any traction due to the person assigned to my case being out of office for four days at this point in time. Vacasa also did not respond to my request for a refund. I would definitely not rent from this property manager again.