You can feel all the springs in the beds. Couches were very uncomfotable. We cancled our night following... we did not want to stay in such an uncomfortable setting after a long day at the zoo. Very minimal... no hand towels... only a few towels per bathroom to shower with as well as wash cloths. Very minimal cooking supplies like pots and pans. Also had bug bites when we woke up. Not sure what kind of bug bites but took extra precautions to spray everything down with bed bug spray when we came home just in case.