I leave this place with very mixed feelings, but I know I will not be staying here again. Great space- terrible host experience.
I booked this home 2 weeks in advance for a 3 night stay. I was very attracted to the amount of entertainment space both inside and out (tv's and pool table inside, hot tub and fire pit in the large backyard outside. It's a good space for groups, or couples looking to spread out with privacy).
I received a message from the host the night before my stay that she was having issues with one of her bathrooms, but is working on it and shouldn't affect my stay. We flew in Tuesday morning at 7am with the intention of checking in on time at 3pm. The host called us over early to "access the situation ourselves".
When we arrived at noon, the bathroom was COMPLETELY ripped out. No tub, no walls, and a huge hole in the ground. Rather than hiring a contractor or experienced workers for the job, they were trying to do all the repairs themselves. WE WERE APPALLED.
Not only was this bathroom completely not in use, but also this host expected us to still continue our stay AND have workers come out the next day for a minimum of 5 hours? Let me put this plainly- she wanted us to pay full price for 3 nights, but still take up an entire day of work, that would including jackhammering, to fix one of the bathrooms.
We thought it was reasonable to suggest a discount for the inconvenience of not having two working bathrooms if we had the place to ourselves for our now two-night stay. This host would NOT budge on that. She was only willing to offer a minimal discount if we let the workers come take up one of our two days to repair the bathroom for her weekend guest. Her other offer was a completely different house that wasn’t even comparable to this one in size or amenities.
She was rude, extremely aggressive, and continued to push us towards an option that was completely unfair to us. She refused to cancel the reservation herself since she didn’t want it to reflect poorly on her either. It was extremely unprofessional how she handled this situation.
Here we were at 5pm in a city we’ve never been to, and nowhere to stay for the next 3 nights. Airbnb support obviously tried to help, but there was nothing comparable available so last minute, and it was extremely expensive to figure out that night.
The next day, Support let us know that the host was fixing the bathroom, and could have it ready for us if we wanted to use her place for the remaining two nights. For a small discount, we took the offer to come back to the house since again- we liked the home.
Check-in time is at 3pm. We purposefully spent more time out during the day to give the host a little extra time to get the bathroom fixed. We arrived at 6pm and guess what? They were STILL working on the one working bathroom, and the original bathroom was totally closed up and out of use. At this point we were too tired and had been through too much to give up and head to a hotel. So we waited another hour in a half for them to finish the one working bathroom we had for our stay. They retiled the entire floor of the shower, but it still wasn’t even completely glued down for us. They also left a razor blade out pool table that we caught when taking the cover off. You’d expect better with a $200 cleaning fee.
Lastly- We felt she cared more about keeping the next reservation than ensuring ours was satisfactory. During the time we waited on her to finish, she mentioned MULTIPLE times to let her know if we’d be leaving early on Friday so she could come in and start working. It was extremely inconsiderate of our time to kick us out on the first day, take up hours of our time still working the second day, and then try and push us to check-out early for our final day.
Regardless of the host interaction, the house is exactly as pictured. Amenities were great. Lots of sleeping and lounge space, but be mindful there are just two small bathrooms not pictured.