Ivan is extremely responsive over text which we were very appreciative of! He reached out to us ahead of time to make sure we knew where everything was and again during our trip to see how we were doing. Ivan's house was exactly as listed on the site, very clean and very close to everything in PB. The house has a large Lizard but it was basically like he wasn't there as he has his own enclosed cage in the corner that he slept in the whole time.