Unfortunately, had to cancel this reservation.
Communication with Urban Sands was consistent from the beginning, which I appreciated. Upon arrival, there was a rodent situation that I communicated to Urban Sands. Obviously, I was not keen to staying at this location after that, and was pleased to see that they took appropriate steps to resolve the issue. They offered me to stay at a sister location, or receive a FULL refund.
They dealt with the incident accordingly and were very apologetic. My 3 star review is based off prompt communication, and FULL refunded provided.