Chet was very responsive. The apartment is very lovely and I would say look a lot better than in the photo. He is very detail in guiding the instruction how to find the apartment , made it very easy for us. Room was very clean. We are group of 4, 2 bed room, one very very comfortable like bed air bed, one on the couch. Everyone has a comfortable sleep. Location is a bit off from Gaslamp which is perfect for us who prefer a little bit out of center but still walking distance to everything. So recommended.