Where do I start. I was so excited to book this place and was beyond disappointed when I arrived. I have never had an unpleasant experience with Air bnb before this. Let me start by saying I incorrectly entered 1 guest instead of 2 which I was more than happy to pay the extra person fee if need be. I'm just going to go down the line of how it went: I was stuck in traffic so I arrived at 10:30pm. I texted "Valery" (not her real name or picture) at 9:48 saying I was about 30 minutes out (per her instructions). Her response, "Great. Use the lock box". I had trouble opening the lockbox. It's old and the numbers move as you're trying to enter the code. Very frustrating. I texted Valery saying I was having issues. Her response was "the other guests checked in?". I tried calling, she denied my call then texted me repeating the code again which I had been doing the whole time. I finally got it open (make sure you hold the numbers in place) I let her know right as she said she would have someone let me in that I was able to get in and she didn't respond. Walked down the hall entry way (not swept, leaves everywhere) it's very dark and not lit, no real direction as to where to go. We see a woman standing at the glas doors, doesn't say anything (not sure if it's even Valery), saw the dog (he was cute and friendly, not viscous like previous reviews have stated). I said hello and asked where our room was and she said "idk I think it's that one". Valery never told us where our room was. First impression of the room: fine, older than expected, bathroom is very tiny and door is very hard to open. Old tv sitting on bar area that you have to log into your own account if you want to watch anything. The paper was very vague and mainly about the cute dog. No fan in the room, no temperate control. Woke up in a sweat. Lamp on desk doesn't work. Bathroom mirror is very tiny because there's a small old window next to it. There's a piece of paper that reads "do not use" on the sliding glass door in the bedroom. I went straight to bed hoping the view would make it all worth it in the morning. Woke up, there was still moldy Chinese take-out on the counter, opened the fridge for some water and ice--there were 3 mixmatched bottles of water, a couple beer bottles, some eggs and 2 old stalks of celery with a post it note that read "please help yourself". Opened the freezer for ice and saw a big bowl full of peeled, moldy bananas with a box of frozen food sitting on top of it. I then went to check out the view. Very awkward walking past what you thought was just a curtain so you go to open it to let in some light and you realize it's a whole bedroom behind it where the other guests were staying. There is an old blanket on the couch I'm assuming for the dog. Nothing in the listing said anything about not going upstairs, but I didn't even try because the carpet on the stairs was dirty. Tv's are small and outdated. The place looks like it hasn't been updated since the 80's. You can tell it wasn't kept up very well. But I guess the view sells itself. So I went to check out the patio. Again, dirty, cushions were dirty and out of place, it wasn't swept, the railing was all rusty etc. Looking over the railing, the downstairs looked nice, but it didn't matter because we weren't allowed down there. My feet were black after walking around for ten minutes barefoot. I never knew if Valery was on property or when I could/couldn't reach her. Went back to my room and I texted her saying, "good morning! Is there wifi or a way to control the temperate in the room? An hour and a half later she responded and told me the wifi (which isn't very good) and said it's on the information sheet on the desk. I replied, "Ok. Just so you're aware, there is a bowl of moldy frozen bananas in the fridge and old Chinese food on the counter. I'm assuming it's the other guest's. A little disappointed." I thought I should let her know there was moldy food because it's unsanitary. Her response was, "Excuse me? First off, why would you dig into our fridge? Guests are not allowed to use fridge nor kitchen, as stated on Airbnb. I’m very disappointed you have arrived after 10 pm cut off check in time and woke everyone up. You are welcome to leave if you are disappointed." (Let me be clear. Nowhere on air bnb does it state a cut off time for check in on her listing. All it said was "any time after 3, if no one can meet you, please use the lockbox and let yourself in" along with "just message me when you're about 30 minutes away". Which I did.) Back to our conversation; I replied, "Excuse me? The fridge says 'help yourself?'" She said, "Not for Air bnb guests. Read instructions." My response, "Please return my money for today and I will gladly leave before checkout today. That was very rude of you to respond in that manner. I was stuck in traffic all day and got here late last night. I apologize. I wish you would have stated your frustration when I texted you saying that I would arrive in approximately 30 minutes. I didn't wake anyone up. The lockbox would not open and I texted you saying I finally got it to unlock. I was very quiet and respectful." I then sent her a screenshot of where it clearly states twice "The...