Dan was super responsive. Slight issue with check-in, as keys were not in lock box but wasn't a huge deal since we had plans to check out a show anyway. While at show, Dan got back and apologized and left the keys in lock box for after we returned. Place was easy to access. Nice and clean. Also, one of the most comfy beds I've ever slept on (will probably be purchasing a Casper mattress after this haha). Great stay; hope to stay again if making a quick trip through SD in the future.