Laura was prompt and responsive when we had to get a hold of her. We went there at check in time but she made sure we had a key to get in since she couldn't make it there to welcome us in. We stayed for one night so we didn't need to roam around her home for anything but our place was nice and cozy. The space heater kept us warm. Our room was spotless and we had pleasant time being there, her pillows are so comfy!