The communication with the hosts is horrible. We received a call from one of the hosts at 3p (an hour prior to check in) stating that the cleaners were not quite done and that the house may not be ready by the 4pm check in time. We told them that it was ok, as long as we could at least come and put the perishables which we bought at the store in the refrigerator. They said they would call back and let me know. We never received a call and showed up at the home at 4:30p. There were no cleaners at the house and the house was a disaster. There were dirty dishes everywhere, empty beer cans in various rooms of the house, dirty linens piled on the stairs and hallways. The kitchen was also a mess with trash on the counters and the refrigerator had uneaten food in pyrex dishes.
I tried to get in touch with the hosts utilizing several contacts. Couldn't reach anyone and finally got a call back 20 min later and were told that their cleaners had cancelled last minute and that they were trying to get a backup cleaner to come.
We finally were able to check into the house the following morning and it was clean.
There definitely needs to be improvement in communication. They seem to only want to communicate through text message which isn't always responded to right away and getting someone to actually speak to seemed next to impossible.