Sarah did her best to make us feel welcomed after a glitchy arrival and came to the cottage herself with clean sheets, towels, a new shower curtain, and throw rugs. The cottage is exactly as depicted on the website. The outdoor space is minimal but sufficient, yet could benefit from a clothesline (no dryer) and attention to landscape maintenance. The cottage location is noisy, with planes overhead, traffic, and loud parrots, but consistent with an urban environment and noted by other reviewers. The interior space was not cleaned prior to our arrival, due to an apparent oversight, and I had to clean the place as best as I could without a vacuum cleaner and clothes drier, but Sarah made every effort to ensure our comfort as soon as she was able. I really appreciated her concern and thoughtfulness on an exhausting first night.