First, the communication is poor. They mostly respond with generic automated messages like you are dealing with a robot. The soap they provide is a brand called “eco amenities,” like bottom of the barrel motel soap. You would think that when you pay over $1000 a night they could at least provide some proper body wash. The AC is not user friendly, I contacted the company for instructions and the lady on the phone was nice but we still couldn’t get it to work so we were all uncomfortably hot. The living room TV is tiny so not a great place to watch a movie with the family. This place is good if you have a big group of people and just need beds and proximity to attractions. Just don’t expect any luxuries or customer service.