Rachael and Ozzy are so responsive and always there!
I had to book it twice. Rachael immediately refunded me the 1/3 of the first booking and will do the rest on Nov though it was my mistake that I had to rebook.
Ozzy was coming on-site to help me checkin early due to the locker - bare in mind there are 2 units under this address and the inner one is the one. And he always helped out the WIFI through calls immediately.
The reviews here are helpful and sincere, I did meet same problems like washer dryer combo. I found out that if you do laundry every time with less than 5 clothes they got dried pretty good!
The outdoor space with fire, grill and small table is so nice though I didn't have chances to try. It's well equipped.