A lack of basic kitchen and bathroom essentials is truly unacceptable when a full kitchen is being advertised. Drying dish towels, a baking pan, oven mits, a sponge (you had a small bottle of Palmolive), and body towels were stained. Customer service didn’t really seem to be a major concern for these folks. They told us that they would send someone and then did not. Also, windows are not level and do not close completely. We consistently found bugs in the home. Truly a great location and would be considered exceptional if not for these rather serious deficiencies.