I DO NOT RECOMMEND STAYING HERE. WE HAD NUMEROUS ISSUES:
1. Access to unit is controlled by an electronic key pad. The original key codes we received for arrival did not work. After meeting with a Vacassa member at the property we gained access to unit using their code. We would need to contact the company numerous times by phone to get a new access code as throughout our stay the electronic key pad would lose memory and our most recently provided key code would no longer work. On Saturday night we returned back to the home at 1:30 am and to no surprise the most recently issued code did not open the door. We spent 45 minutes on hold trying to speak with a Vacassa representative....so much for 24 hour service! At 2:45 am we were told to hunt all around the property in the dark looking for a combo key box. Vicassa did not even know if there was a combo key box on the property or where the combo key box was located. We finally found the combo key box hidden in a laundry cabinet in the garage area. Using the key in the combo key box we were able to finally access the unit by 3 am.
2. Numerous items had strange stains: curtains in living room, blanket throw on couch, carpet under dining table. There was left over food in between the couch pillows.
3. BBQ propane tank was empty and no back up propane tanks were on the property. We called this in to Vacassa in the early am and were told that the earliest we would receive a tank is by 6 pm. We were told to go to a local gas station or Home Depot and buy a tank and we would be reimbursed. So we did.
4. We replaced the propane tank and discovered that the gas BBQ burners are rusted out and did not put out enough heat to cook anything. We had purchased steaks, seafood, and hamburgers and had to revert to using the oven.
5. The kitchen is poorly stocked. Very few cooking pots/utensils and NO baking pans. We had to purchase baking pans from the store.
6. We loaded the dishwasher and it made a strange popping noise as if it was shorting out. Therefore we avoided using it further and washed everything by hand.
7. The unit showed bar stools at the kitchen island. When we arrived there were no bar stools. We had to inquire with Vacassa. They finally delivered small uncomfortable stools.
8. The patio furniture was damaged and the patio table was so rusted it required a tetanus shot to eat at.
9. One main reason we chose this unit was for the outdoor spa. Upon arrival we found the spa to be dirty. We attempted to clean it and use it. After 10 min, we all got out of the spa as the high level of chlorine burned our eyes and irritated our skin.
10. We also chose this unit because it had a fenced in front area and we took our our 2 dogs on the trip. The vinyl gate was broken, the gate latch was missing, and the door did not secure properly.
11. Several windows had missing/torn screens so we could not leave them open for the breeze.
12. TV remotes missing battery covers and did not function well.
13. GFCI outlet in master bathroom did not work or be reset so nothing could be plugged and used in bathroom.
YOU HAVE BEEN WARNED! DO NOT LET THE PHOTOGRAPHY FOOL YOU!