DO NOT STAY HERE.
We had fourteen girls for a bachelorette party weekend which was supposed to be from Friday to Monday. It seemed like we can fit everyone at this location, our check in on Friday was smooth, location was great. The bedding was misleading, and every bed has a trundle bed under it. Once these are pulled out you cannot move in the room. But we could make it work. We had zero food in our bags due to reading reviews about ants and woke up the first morning, Saturday, with two different bedrooms having ants all over and in suitcases. We had read in reviews that their would be ants, so we cleaned them up and moved the bags to the living room.
Then at 9 AM our first morning, Saturday, the main line got clogged and the two toilets stopped working, overfilled, and the two showers filled with HUMAN FECES, toilet paper, and sewage water. We called that minute, again at 9 AM on Saturday, and they said they would start working on getting a plumber there. We planned to be at the beach that day, so we thought if a plumber and house cleaning could get there we could still make this work. We had to go to a local grocery store so we could all use the restroom. They told us a plumber would be there between 3-4 PM on Saturday, which is way later than we expected, but again we thought we could make this work. When we still hadn’t heard if a plumber was there yet, we went back to the house at 4 PM on Saturday. When we contacted the host they said that they couldn’t get that plumber anymore and we’re working on finding a different one. They offered no options when asked of what the 14 of us should do for bathrooms or showers after having to be out of the house for 7 hours at this point. A plumber finally showed up at 6 PM, 9 hours after the problem started. He was there until 9 PM, now 12 hours later, and could not fix the issue and stated that his coworker would have to come back the next day. Again, the host gave us no options of accommodations for the night or options on what we could do. At 9 PM on Saturday night, now 12 hours since the issue started, we had to find hotels that could fit us all, take what we needed for the night and left the airbnb. We planned to go back the next morning to get the remainder of our things and leave this place. While there to pack up at 12 PM the next day, Sunday, the second plumber came and fixed the issue around 1 PM, 25 hours after the problem started. He then ran water in the showers for around 20 minutes, but did not clean the bathtubs or floors (which had sewage water from the toilets and the bathtubs from trying to clear the issue the night before). We witnessed the area not being sanitized, as we were there with the plumber. The host then contacted us and asked if we would stay if the comped the one night before. We stated that it was not sanitary and the plumber did not sanitize the bathrooms and we WOULD NOT BE STAYING. We moved the rest of our items and cleaned the Airbnb and left by 2 PM on Sunday. At this point in our trip we had spent a total of 15 hours, counting sleeping time, at this Airbnb. The host would not refund us for the two nights, as they stated that we could spend our last night there claiming the bathrooms were cleaned by the host. Again, WE WERE THERE AND WITNESSED THIS DID NOT HAPPEN. The host said we would have to work with Airbnb and they would not work with us. After communicating with airbnb for three days (Saturday, Sunday and Monday), we finally were given a refund for two full nights and 50% of our first night through airbnb, not the host. What was supposed to be a fun filled weekend turned into a stressful weekend trying to figure out by ourselves where we could move to and how to get our money back. We paid $4,000 for this place and even with a majority refunded, THIS WAS A NIGHTMARE.
Just some other additions- when we first arrived on Friday the house was not cleaned well; sand in every bedroom on the ground, not enough bedding for every bed, the outside “patio” was covered in dirty towels and comforters, laundry was in the dryer, and sticky floors and counter tops. Save the fortune they charge for extra people, the lack of empathy from the host, and the headache dealing with the host and Airbnb and DO NOT STAY HERE. If you happen to be the guest after us, remember the bathtub and bathroom were NOT sanitized after they were full of HUMAN FECES and sewage water.