Nicole and her team were very responsive and helpful. The space was nice for the value but there were some things that could have improved it, like info in the room on surrounding restaurants and places to go, etc. I'm sure Nicole and her team would have helped us if we asked, but it would have been a nice touch.
We also didn't have any soap in the soap dispenser (they brought us some right away when we brought it to their attention), and the faucet sink wasn't fully attached to the cabinet so every time you washed your hands it would wabble. Overall its a great spot in a great neighborhood for the value. If I was looking for an affordable, and quiet place to stay I'd consider staying there again.