Communication was good. Easy finding location. I had booked this reservation for myself and 3 kids. We walked into couch being full of sand and looking like someone had just slept on it. bedsheets not being changed out bathroom sink had used cups and paper towels and roaches on the wall. Unfortunately we were not about to stay due to the uncleanliness didn’t feel comfortable at all. Leon was quick about responding even agreed to refund me my full amount but I have yet to receive any confirmation on that.