AC units were not working properly
They had to send workers to try to fix AC units two days in a row (did not get fixed either time)
We were relegated to parts of the apartment the workers were not in for hours at a time.
We didn't know when workers would come by - put a damper on our privacy
The workers used the restrooms & they did not send cleaners to re-clean the restrooms.
When I asked for compensation for these issues, Surf Style staff did not offer anything at all... they asked me what I would like. So I said 50% refund. We did not get a private place with AC, which is what we'd paid for, so I thought that was fair.
After (1) not offering any compensation at all until I asked and (2) making me think up what the compensation should be, they told me I'd get a 10% refund not including cleaning fee or other taxes or fees, amounting to $138 back on a $1990 stay. Why ask me at all, if they're just going to ignore what I said?
Pretty pathetic customer service.
I don't recommend this company.