Cock roaches, dirty bath tub, dirty dishes, and soaked wall to wall carpet that smelled like a wet dog.
If your still reading... My wife and I have lived in Airbnbs for the past four months as remote tech consultants. I have never written a negative review before this. I am a previous Airbnb host, and am more forgiving then most. I understand how things can go wrong.
I will objectively list the pros and cons below. This was a particular bummer for us, as we need a long term work rental to work from, and were giving this a test run in hopes of booking for a longer period of time, which Jesse claims to specialize in.
We ended up having to leave early as they were bringing in a specialist to suck the water out of the carpet.
Cons:
-Cock Roaches (The building gets sprayed for these, and this is admittedly out of his control)
-A completely soaked wall to wall carpet that you had to walk through to get to the patio. This led to the apartment smelling like a wet dog.
-Dishes not properly cleaned
-Dirty bathtub (hairs in the bathtub)
-Queen bed in photos is actually two single beds pushed together
-Light bulbs out in the dining room
-Stained towels.
-No hand towels (bathroom was stocked with paper towels)
-Communication seemed to becoming from a bot, or overseas, everything was copied and pasted, often repetitively, often without answering questions asked.
-Sent a maintenance worker to the unit without notice to deal with the soaked carpet.
Pros
Blazing fast wifi
Incredible Location
Amenities/Swimming Pool
Our communication it outlined below:
I reached out to Jesse about the wet carpet, saying it was not a problem, but wanted to make sure he was aware. He did not respond.
I reached out to Jesse again on three of the above, more severe issues (roaches, soaked carpet, dirty bathtub). He acknowledged that he was aware of them (except for the dirty bathtub). He said the carpet was sometimes damp, roaches were in the building and that they sprayed for them, and he said his cleaner had been there for "most of the day". He offered for us to leave and be refunded for the nights we didn't stay.
After communicating this, Jesse sent a maintenance worker to our unit without notice. He never apologized for any of this. I am thankful this is not my first Airbnb experience, as I would have never use the platform again.
His profile states that Jesse manages 43 Listings. Maybe he should start with one and see if he can handle that.