I didn't get the chance to meet Hang in person, but she did a wonderful job of making my stay a breeze. She sent me detailed, easy-to-follow check-in instructions and a thorough list of recommendations for things to do in San Diego. The room itself was exactly as pictured, super clean and cozy with an awesome fireplace and an enormous double shower. The private entrance made it easy to come and go on our own schedule. I had an awesome stay!