Place overall was nice and clean. Great for one person or couple. The check in was a bit confusing. There was no notes on the check in instructions within app and arrived late so the office is closed. I used their emergency line and nobody picked up and got redirected to another line where it asked me to leave a voicemail. After 15min, the host responded and helped me in and let me know the instructions were sent through email. I didn’t know that until then.
The next night, the power went out due to heavy storms. The host informed be that the city are usually quick in fixing and not to worry. I decided to go out and come back later to it hopefully fixed. I arrived to the place, still completely dark. I called again thru the emergency line and went to voicemail. On emergencies, there should be always someone ready to respond, especially when it’s expected to be a heavy storm in the area.
I was refunded for my stay by the host and Airbnb but overall communication could be improved