The place is super cute and accurate as advertised. However, management of the property is concerning.
It is not like me to give a low rating (in fact I’ve never given a bad review) but I had to in this case because we had many problems with the management of the property.
When we arrived, we asked that the bunk bed rail of the top bed was fixed because it was falling off and we were going to be staying for 2 weeks with our 5 year old. We also asked that someone fix the flickering light in the primary bedroom and broken toilet paper holder. I didn’t hear back so I wrote again and someone eventually called. The bed rail was tightened and the fix to the light in the primary bedroom was just to remove the light bulb. The toilet paper holder was not fixed.
We lost hot water a couple days in and they weren’t able to get someone out right away and said they would message the local office to reach out the next day. We continuously tried to light the pilot on the water heater and finally were able to get it lit and fixed it ourselves.
Since day one (stayed there for 13 days), the tv was blocked because it needed a pin. We had access to maybe 2 stations the whole time we were there. I messaged on the first day for the pin and followed up 4 times and was told they were trying to get it. We never could get in and did not have follow-up or follow through — I even said we were glad to use our own Netflix and Amazon accounts.
We left the property at 10am on check out day and then got a frantic call around 2pm saying we needed to check out and that all of our belongings were in the home— I assured the person that called we were all moved out and that maybe they were referring to another property. The chaos and disorganization of this final interaction left a bad impression after staying somewhere for almost 2 weeks with having so many unresolved concerns.
The management of the property was really disappointing and we eventually gave up on asking for help and following up on our requests as it seemed the incentives are set up in such a way that nobody seems to care and no one person is responsible for resolving concerns. I would caution anyone against renting a property managed by Vacasa CA.