The owners speed of communication was a plus. Their responsiveness was also a plus. They responded and reacted very quickly to our not having an iron/board and the living room ceiling fan not working.
In the summer months, it is jarring to stay in a place with no A/C. I admit I did not notice that detail in the description until after I reserved the home…which is my fault. But, overall our stay was good thanks to their supreme customer service.