Liliana was a godsend! Not only was she flexible with my check in, she also saved me when my flight got canceled due to the storm bck east (I was flying to Detroit). She gave me time to find another flight and get myself under control. She had great suggests and even better stories to tell. Couple things to note: 1. If you don't do well with dogs this may not be the place for you, her beautiful fur baby is friendly. Second if you need to use public transportation there is a stop right out front, very convenient. Great stay.