I booked this cozy cottage for my mom's visit to San Diego, and the trip went as planned from Day 1. Bill was great at communicating with us, and the check-in instructions were simple, and easy to understand. Bill was always available to chat if needed, and we met him the first day of her stay. He is extremely friendly and accommodating, and my mom stated multiple times she would definitely stay here again for future trips to SD. The cozy cottage is exactly that, with a beautiful interior, and is quietly tucked away from the street, so you really do feel like you are in a little cottage. The outside includes a back patio, and a lovely garden area in the front, with beautiful foliage surrounding the place. All these factors combined with Bill's genuine kindness, means this place is a must stay stay if your visiting San Diego and are looking to stay in this centralized neighborhood.