This was my very first experience as a AirBnB customer, and I have to say that even though I've heard many "horror stories" about flaky property managers/owners, I booked this one because these people we rented from were stellar in their communication. They answered every question, promptly and with detail. The place was clean and well-appointed. The kitchen was great, everything shiny and in good condition. I want to return and stay at this place again, on every trip to San Diego!