The stay at Diego's place was super comfy.
My family & I over all enjoyed our stay.
The beautiful upstairs area was a NO GO for us.
It seemed to have not been used in a while, so it was pretty dusty & had spider webs & dead bugs.
The hot tub was not clean & had quite a bit of sand in it.
Not being able to enjoy the Hot tub was huge.
For us, it was cool for the beach so we were really excited about the Hot tub😩!
We did communicate it, however it was not resolved before we left.
We also purchased food & was looking forward to grilling & hanging out in that beautiful space upstairs.
There was no propane.
My family was very gracious though dissappointed.
The exhaust fan above the stove popped a knob as soon as we turned it on😳!
There was murky standing water in the dishwasher.
I ran it to see if that would resolve the issue, but it didn't, so I hand washed all dishes used.
I privately communicated all this to the host.
He apologized, thanked me & offered some refund.
I told him yes, some compensation would be appreciated whatever he thought was fair...I haven't heard back.
I will come back & let you all know if /when he responds
Warmly,
Arlette
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Ok as I said I would let you know once I heard back...well Diego sent this message.
Now its on Airbnb.
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Good morning Arlette! I am so sorry for the delay. I am actually on a trip with my family. Yes the refund was done via Airbnb. You should have received an email confirmation and the refund on your credit card. Can you please go to your account and see if you got it? It normally comes from Airbnb support