I stayed at this Air BnB in August in a different unit and was expecting the same amenities as I had two months ago. Let me start with positive feedback. The location is in a great neighborhood with ample parking which can be tough to find in University Heights. The apartment is more spacious than a hotel room and affords ample privacy for two friends or people who do not want to share a bedroom. The place was relatively clean. Now for the negative. The host is not on the premises nor does she have a property manager/repair person available if there is a problem. Our first night there we had a problem with the TV. As it turned out, the batteries were almost dead and once I replaced them the remote worked. In my opinion, the owner/manager should periodically check things like remote batteries and light bulbs or at least have spares on the premises for guests. The second problem was that we froze that first night. We turned the wall heater up to 75 per the instructions in the guest manual left on the coffee table. The heat never went on and we discovered the next morning it was because the pilot light was out. Again, something the owner/manager should have checked by the cleaning crew or someone between guest stays. When I emailed the host to make her aware of the problems she first wrote back to remind me that I had a daughter who lived nearby and suggested she come over and help. My daughter and son-in-law were already there and discovered the battery and pilot light issue. More important, my daughter does not work for this women; it wasn’t my daughter’s responsibility to do anything. The hostess admonished me for not letting her know about the heat problem earlier in the morning when it would have been more convenient for her from a traffic standpoint to come by and check it out. I was on vacation with full days and evenings planned; I was not there to change my schedule to suit her. Then she sent me an email saying she’s hosted hundreds of guests and no one ever had issues with the TV or heat implying we were the problem. I had to assure her the four of us (my friend, myself, my daughter and her husband) all knew how to work remotes and heaters. I finally sent her a picture of the instructions in her guest manual that we were following and she actually emailed me back and said those instructions were old and outdated like I was supposed to know that. Again, one has to wonder why she never took the time to update the manual. You have to do more than just take money when you run an Air BnB. We never did get the heat to stay on and declined her offer to come down on the second night for two reasons. First and foremost, her communication and attitude had been so rude and condescending, I had no desire to meet her in person and second, we were only there to sleep and had no desire to not to change plans and be at the unit to accommodate her schedule. We did not have access to the same streaming services as the other unit had and again she kept insisting we did, but we didn’t know how to use the remote. Last, but not least, I left my hair dryer in the upstairs unit in August and asked her if she could please check and have it set aside for my daughter to pick up. Even that was too great a task for her as because she said she can’t disturb guests when they rent a unit, but I don’t know what her excuse was in between rentals. When I was there this week I knocked on the door of the upstairs unit because I saw the tenant was up and about. I described the hair dryer I left there and asked her if she came across it. She said she did not, but told me I was free to come in and check. The tenant was very sweet and conversational and said she would ask the host when she spoke to her next because the host was always stopping by to pick up and drop off packages (the exact opposite of what the host told me that she does not disturb guests). The guest also told me that she was a longer term rental and her unit was not stocked with the supplies she was promised for her stay. I give this backstory because I received a threatening email from the host the next day telling me the tenant was terrified when I knocked on the door and asked about my dryer. My friend was at the foot of the stairs waiting for me to go on a hike and can attest to the fact that the tenant was not terrified. Terrified people don’t talk to the person they are terrified of about where they are from, why they are in San Diego, etc. I believe this hostess is plain crazy. I have copies of all her emails and they are saved in my Air BnB account as well. I don’t know how much space one has in these reviews, but I will happily cut and paste all of them to show that nothing I’ve written was taken out of context.