The location is great. The windows face the backyard with the air conditioners that produce noise. There are ear plugs that can help but they did not save me from the noise of people living upstairs. The floor is wooden. No sound isolation. For those who sleep tight it shouldn't be a problem. The towels are soft, the bed is comfortable. There are two rooms, actually. I took the smallest one as it was quieter. Adriana (the virtual concierge) arrived to save me: I locked the key and my phones in another unit where I was washing my clothes as the washer in my room was broken. To cut a long story short, the support is great.