We had a wonderful stay at Adam's home. He was extremely helpful and very quick to respond. We made great use of the pack and play and it was perfect for our stay. One word of caution, the noise from the upstairs unit does carry into the unit we were staying in. Unfortunately, we had some rowdy guests staying above us and could hear the noise through the night. Luckily we all (including our baby) we're able to sleep through the noise. I think our experience with having loud guests was not the norm.