Shannon was excellent with communication. We had some issues with cleanliness, and she sent a crew to clean the next day. 4 stars because the host should make sure amenities are working and that the cleaning crew is doing their job. The sinks were dirty, and the carpet was stained with pet stains and a strong pet urine odor. The washing machine did not work, and though Shannon thoughtfully offered to get a repair for us, it should have been checked prior to our visit. Other than that the visit was great and the home was comfortable.