Location 5
House 4
Hosts 2
This is a lovely house steps from the beach in Mission Bay, clean and well maintained. That part was wonderful. When we realized there was no propane for the BBQ Hank had a new tank delivered within an hour!
BUT when trying to change my reservation, the hosts were dishonest.
I wanted to move our reservation dates a few weeks earlier; I could see on the Airbnb website that my new dates were available and messaged the hosts about changing the dates. I was told those dates were “absolutely not available”. I sent a link to the property I was looking at that showed it was available and was told it was a different house. I then decided to try changing my dates through the Airbnb interface. It went through and it said if the hosts agreed, the change would be accepted (with a large refund due to the price difference in the different dates). I asked the hosts nicely to please accept the change - after a bit, they did accept it. Thank you hosts.
When I first made reservations a few months prior I’d attempted to cancel because it really was too pricy for us. I emailed the hosts my request within the 48 hours stipulated. They emailed me back that they received our cancellation request. I had never cancelled a reservation with Airbnb before. I didn’t know there was a specific way to do it. A couple of days later I got an email indicating I should prepare for my trip. I again messaged the hosts to make sure they knew I had cancelled and they told me I had to cancel officially with the Airbnb interface. By then it was past the timeframe whereby I would get a full refund. I was quite upset. The right thing for the hosts to have done would be to tell me this as soon as they got my request to cancel. While technically in the right, were they in the right ethically? I acknowledge that they allowed me to apply the money already paid to the new reservation but I still had to pay $600 fee on both.