I made the reservation 6 days prior to the check in so given the strict cancellation policy (7+ days required) I could not cancel after booking. I cancelled the reservation after arrival due to feeling unsafe walking to/from car (street parking only). Requested partial refund from Jaclyn given this and that no amenities were used but was declined as Jaclyn (host) responded that it is the responsibility of the guest to research the area.
From my brief time at the home, the home was as described - clean, remodeled, with amenities provided (towels, toiletries). However, although parking is listed as an amenity it is only street parking (we were told we could not park in the drive way). This was important as I felt unsafe walking to/from car.
Upon leaving the home, I looked up crime stats based on the zip code and address given and found that there had been multiple violent crimes in the past 90 days (including grand theft auto, car jacking, sexual assaults) and at least one assault in the past two weeks on the same street as the home, one block away (which we had to walk through bc of street parking). I last minute booked a hotel for my time in San Diego as it was already late evening.
In summary, home was as described, pictures of the inside were accurate, location was a close uber ride to bars/zoo, but located was in an unsafe neighborhood (home in Mountain View, not Logan Heights).
As a guest, I felt frustrated with Jaclyn that she refused to give me any partial refund as no cleaning would be necessary and no amenities were used. Prior to arrival I had asked if the area is walkable and Jaclyn had responded that the area is not walkable but uber-able but I did not realize that not walkable meant unsafe to walk (not just distance).
In the future I will most definitely research the area more closely prior to booking. However, as Airbnb does not disclose the actual address until booking, it would have been impossible for me to know that recent crimes have been committed on the same street a block from the home.