Nana did all that she could to help us. Unfortunately, we were notified about an hour prior to checking in that there was electrical issues going on in the place we were supposed to stay, so we were told we could no longer stay there for the weekend. Fortunately, Nana found us a near by place to stay for the night, for free, and gave us a full refund. Although it threw a major wrench in our plans for the weekend, it was not her fault, and she resolved the problem professionally.