Mayra was very helpful and answered quickly to my messages. She was always on time for everything you had any concerns about. The loft itself was much more spacious than what the pictures show and clean! The beds were comfortable to sleep in. It's a great location to stay at because it's right in the middle of gaslamp. The building is a bit old but it adds character to the place. At night it can get a bit loud outside because you're in the middle of gaslam but we didn't mind it too much. Overall, a great place to stay at and a great host!