Serra was very responsive from the get-go. We loved her decision to make the bedrooms small but super comfy, the bathroom tiny but with all the basics you need in great working order, and an open plan living/dining/ kitchen area with nice welcome amenities for our 4-night stay. We had all we needed as a 2-generation family of 3 close-knit adults to hang out together and separately, even do a little work over Christmas, in a cheerful setting just steps away from great bagels, restaurants and a supermarket and a short drive to most everywhere else. (We were supposed to be 4 adults and agreed that would have worked too!)