This house was awesome, I didn't get to meet Michael but the rest of the staff was really friendly especially Denise! She gave us a tour upon our arrival, let us check our bags early and offered advice as to places to check out in San Diego. She also explained how the streets were set up. I will stay at the house again the only part I didn't like was that there was no a.c and only a little fan in this room and it became really hot with two people. Getting ready in this room also got really hot. But I seriously can't complain I would stay here every time, I would like to stay in every room.