DON’T WASTE YOUR MONEY HERE
We regret booking this property for our vacation in San Diego. The property has two levels. During our stay, the air conditioning on the upper level was not working, which made the living room, kitchen area and master bedroom completely unusable due to the heat. The nights were unbearable for folks in the master bedroom as there was very little ventilation.
The lower levels had several issues including ventilation and internet issues. The internet was not accessible for any of the rooms and there was no cell phone coverage either. We were working remotely few days during our trip but due to internet issues downstairs and no AC upstairs, we had to look for alternate arrangements.
The exhaust/ventilation and lighting in some restrooms were not working either.
After spending a premium on this property, I spent everyday of my vacation coordinating with the property management company to have these issues fixed so the property could be usable. The only thing that was fixed was the air conditioning about half a day before our check-out. It did not feel like a vacation, rather it felt as if I had moved into a new home and was dealing with fixing issues each day.
We requested the host for a 50% refund as more than half of the property was unusable fo almost our entire trip. The host (which is a big property management organization) offered only 20%, offering no reasoning as to how they came up with an arbitrary number. Airbnb has not offered any helpful either and I’m posting this on the last day I can post a review for this “experience”.