I did not actually stay at Tara’s. I had messaged her specific questions about her home’s location to make sure it would be near my medical appts. But She accepted my reservation before she replied to my questions and the home was too far away for my needs. So I needed to cancel.
She then wasn’t willing to refund the money to me as would have been ethical and appropriate under the circumstances because she said she was concerned she’s lose her “Airbnb status” with refunding someone money.
I’m sure Tara has a lovely home but the way she handled this reservation and her refusal to refund shocked me and turned me off greatly.
Great hosts care about people’s welfare, and prioritize thoughtful and ethical decisions, not just the money.
Thank you.