The location is great.
The apt is a perfect size for one person or a couple.
The host doesn’t really care about your experience after booking.
I live in the neighborhood and rented this place for my father over the holiday. We were not told the heat was broken and there was a small space heater there to “make up” for it.
My dad alerted me after his first night there that the heat was broken (that night it had dipped down into the high 40s and he had no heat). I alerted the host who said:
“Ya I have not had a chance to check it out yet I was just informed. I dropped off a portable heater that is in the chest of drawers for his use”
Had a bit of back and forth trying to find the heater that was not in the chest of drawers. The host described it as:
“Metal box looks older but it does he trick”
It actually did not do the trick. It did not have the capacity to warm the whole bedroom and definitely did not look safe enough to leave on all night.
Second issue came when I reported that the outside light in the extremely dark alley that the front door is off of was not working. Host response:
“Oh no the alley light at front door. Ok I'll try to fix that soon”
So entering the apartment in the evening was a pain from navigating the dark alley (many vacation houses not in use, so no one else had lights on either) to fumbling with the phone flashlight in order to put the key code in the door.
This is my first negative review on Airbnb. I’ve had so many positive experiences, I was extremely disappointed that the first time I set my dad up with the service, I picked the wrong place.
If I wanted an unpersonalized/ uncaring rental experience - I would’ve gone to VRBO. What I like about Airbnb so far is that the places I’ve stayed have more pride in their accommodations and the experience they provide their guests.
For this rental, that pride doesn’t exist.