We had some problems with messaging but I think it was a platform problem. I was receiving his messages as texts and images weren't coming through, so I replied and never got a response, but it turns out they were not actually texts, just app messages coming to me as texts for some reason, so he wasn't getting my replies. But as soon as I messaged through my emails he responded immediately and quickly resolved all issues. The room was lovely. The bed was comfy and the pool area was classy and clean. Was not disappointed.