Ricardo is prompt at communicating should any issue come up. He phoned me when I had a question regarding payment, to settle it more promptly. The instructions and ideas for things to do were excellent. We would rather have too many than not enough. We really liked the apartment, especially the outdoor space, which we used often during the week we were there. You would never know you were in an urban location in that space. The location is ideal, as it is convenient to restaurants, shops, bars, etc. We took the "11" bus, about a block away, to get to Gaslamp and downtown within a few minutes.