First and foremost the home and location are amazing. We had 7 people staying and the rooms accommodated that beautifully. On the first day we discovered that the coffee pot did not work (which we had to go out and replace because we were told that no one could tend to any of this until 6pm that night) The biggest problem we had was in the master bathroom, the shower did not work. There was no water coming to it. I texted right away to let them know that with 7 people this needed to be fixed. I mentioned the coffee pot that no one offered a reimbursement for and the fact that in the other bathroom there was only one light bulb and two more missing so it was very dark. I did get a call that afternoon inquiring if a matainence person could come in. I said absolutely we need to shower to work. That is the LAST time anyone contacted me regardless of the fact that every text I sent was replied with so sorry this will be fixed, someone will be in contact with you......... We arrived back to find the two bulbs replaced and still no shower. I then texted to ask and was told once again, we are so sorry and someone will be in contact......guess what, that NEVER happened. I would of at least liked for someone to say hey it won't be fixed ( I happen to believe they knew about it and it is a bigger problem) and no one will be contacting you at all so stop texting. I feel like I should be compensated for the false advertising. I would never have booked a home for 7 with only one shower, it doesn't logistically make sense. Having 7 people shower and get ready for the day takes too long. I found myself feeling responsible because I booked the house waking up at 5:15 on my vacation so I would not inconvenience anyone else. Having said all of that, I have used airbnb a lot and have never had an issue. Like I said the house is amazing and in a wonderful location. Thanks for your time, Rachel Harvey