Kurt the manager is great but owner was not flexible. We had last minute travel to visit sick relative. We booked last minute and were happy to see the home was available for that night. We were uncertain of how many nights we would need but booked for 4. We notified Kurt on the morning of day 3 that we would not need the home for the 4th nigh and requested a refund. The owner was unwilling to provide one. The house would have been unrented for the 4 nights so we were turned off that after explaining our circumstance, washing all sheets and towels, taking trash out and running and emptying dishwasher that they were unwilling to accommodate us.