We arrived in San Diego in the evening, when no one was home. Instructions were perfect, and we let ourselves in--very private. Only drawback was the barking dog in rooms adjoining ours--barking bordering on a drawn-out howl. This abated after about 15 minutes and was never again a problem. The space was very commodious--a large bedroom, a bathroom, and the entry room, which was sizable itself. The only downside was the TV--an Emerson--which didn't interface well with the Direct TV remote. Tinkering got me remote muting, but not volume control; channel control worked tho'. A small nuisance. Never saw Pam, although we could hear them a bit too easily--again, a small nuisance. One of best places we've stayed. We wouldn't hesitate to book there again, and we highly recommend Pam's Place.