I found their listing to be quite confusing. Important amenities were listed not under the description of the home but under the host description which may have been for another listing of theirs. There were also quite a bit of inconsistencies regarding the airbnb and what was provided. It lists in the airbnb listing a hot tub is provided, which I reached out prior about because there weren't any pictures showing the hot tub. The host replied saying the hot tub is on another listing of theirs that they own. But, the hot tub is indeed listed on this current listing. The pictures are not up to date either. The patio and home itself looks quite new but in reality, the home is quite old. The windows are very fragile and when one of the guests lifted the wooden window to remove the bar, the wood separated from the glass. I reported this right away to the hosts. When we arrived at the airbnb there were only 2 towels for 3 guests so I did have to ask for more towels in which the host replied to look in a location where they were not located. She thought we were staying at her other airbnb listing. The host ended up dropping more towels off for us that same day, When one of the guests pulled out the sofa mattress, there was left over food in the pull out couch. The day of check out, the cleaning lady arrived about 45 min before check out and asked one of the guests when we were leaving. Shortly after, I received a message from the host to let them know when we leave in case it will be before our check out time, which made us feel rushed.
For being an airbnb plus, we had higher expectations for the price we did pay.
They did list their home's location had noise from the planes above, which is true. IT IS VERY LOUD. The planes stopped around 11pm-6am but still is a rude awakening if you're not an early riser. Overall, the hosts were responsive and kind but the airbnb did not meet our expectations for that price point.