When I checked in I was given a key that didn't work so somebody came to drop off another key that didn't work and then told me I was going to the wrong room and that I was in a different room and told me to use the keys to the other room. I opened the door to a woman getting ready to go out and they had been there for a while already. Then driver went to get another key while I waited in the sun for about an hour before they came back with the right key.
I contacted Dena and it didn't seem that she wasn't very apologetic or understanding. She said she would make things right, but I didn't see that.
On Sunday morning at 9am I was woken up to a homeless man repeatedly banging on the metal screen door until I came to the door, asking to plug into the outlet outside. I live near downtown San Jose so I wasn't worried, but my girlfriend on the other hand was freaked out. Honestly I didn't even bother contacting Dena about that issue because nothing could have been done.
The only thing that was ok was the inside was clean and has pretty much everything you need like shower stuff, pots, pans, plates, etc... to cook, but the water comes out either scolding hot or cold there isn't much in between and the faucet handles are poorly located making it nearly impossible to fully adjust. If you need wifi, good luck, it's really slow and basically unusable. The TV has just basic cable and doesn't have a regular remote so you won't be able to connect any devices to the TV if you wanted to. Also the AC doesn't really blow strong at all, but then again I didn't expect much based on the communication with the host. Overall a bad experience for my girlfriend and I. Wouldn't recommend to anyone I know. Next time I'll just stay at a hotel and avoid these issues.