for the most part, we loved our stay. good location - lots of things to do. but...
we arrived on the evening of Christmas day and found out that the hot water wasn't working. it was understandable that no one was available to come out on that day to address the issue and they stated that someone would come over around 830am the next day. no one did so I had to make a call again. we came with a 17 month old baby and not having hot water to wash was messy/smelly/dirty etc. some of my family members, including our baby, washed ourselves by heating up hot water in a pot. this was such an inconvenience and no one communicated as to when the hot water started working. furthermore, once the hot water started working, we noticed that the faucet in the hallway's handle for the cold water did not work. so for the most part it could not be used because the water would get boiling hot.
I had reached out to Marlena if there was any reimbursement for this event but she never responded 🤷