I am not sure what type of company that they are running, but I asked for phone calls and our only responses were through text and they had broken English. They would not call us even when I asked. They basically told us that AC isn’t listed so it’s our problem. The lack of AC was not listed in the ad. It’s San Diego in the middle of summer. Our stay was quite miserable. Every time we asked about the AC and would call, some random person would text us and they were all different names. Do not stay here. Very shady.