Do not rent a property through Vacasa! We stayed at a Vacasa property and the heater didn't work. At 1am we had to leave and stay at a hotel because they wouldn't send anyone out to fix it. We were hung up on by 2 separate customer support specialists. We spoke with multiple managers at Vacasa and they still couldn't help us. Their solution was to bring space heaters. And... The place only had one thin blanket and a small throw blanket. They tried to swindle us and make us pay for half the trip even though we were at the property for a few hours and zero nights. It took over 2 days (of our 4 day trip) to finally get them to refund our money. But it took us working directly with airbnb to do it. Airbnb also told us that if we hadn't contacted them within 24 hrs then we would have been up a creek. Horrible experience all around! If you see a property managed by Vacasa...don't book it.