The place was dirty and not ready for check in when we got there at 4:30 (supposed to be available at 4:00). We had tired kids that were wet from the beach and waited around until after 7:00 until it was cleaned for us. They offered a $60 reimbursement for dinner with receipts but I was unable to get ahold of anybody when I called the number to get more info (spent 30 minutes on hold, got text responses back from a bot). Repeatedly asked for a refund for the first night and the best I could get ended up being responses from different people on Airbnb chat saying they we’re waiting for a response from somebody at Vacasa California. I’m still waiting for resolution 2 days after checkout.
It would be nice to at least be able to reach somebody with issues. The A/C wasn’t working right for the rest of our stay but we just decided to deal with it rather than get more frustrated. Seems pretty consistent with online reviews we read about Vacasa.