The rental was as described and communication was good/bad. Here’s why. I must have received 25 or more messages reminding me of the trip, the rules, check-in, Check-out, places to eat, places to see, super overkill. When I see a message come in regarding my reservation, (I’ve rented at least 100 total vacation rentals), it is usually something important. Majority were not.
I paid 60.00 to check-in early, noon instead of 3:00. I had a doctors appointment at 3:00 in La Jolla for an upcoming surgery and flew in from Nor Cal. Got to the rental and called because there was a lock on the garage and I did not receive the code. Spoke to Janet who gave me the code and then informed me the previous guests checked out very late without advising her. Clearly not her fault, but horribly inconvenient for me. I had bags of groceries and I had also been up since 3:00 am. With all that “extra” communication, why didn’t anyone call and tell me what was going on?
Cleaning ladies were doing their best and let me put my groceries away and there I sat with my husband and 10 year old. Place was done a little after 1:30 and I rushed to shower and get out of there by 2:15 since I had no idea where I was going. Janet said she would refund me, which she did, but only 40.00. I was really disappointed and let her know that for the huge inconvenience I felt she should refund the entire 60.00, not keep 20.00. Janet did end up refunding the 20.00 later and all was good.
Nice place, close to beach, laundry room few steps away, and comfortable. Liked the make-up wipes and make-up towel provided and there was plenty of coffee.