Well, was disappointed that Laura was not the "owner", as we prefer owners over managers...but Laura did fix the 4 broken blinds that another reviewer wrote about, and brought us a toaster. Still pillows and towels needed to be replaced, and no dish towels, table still as other reviewer stated...terrible shape, chairs breaking apart. Not for people being noise sensitive..lots of parties with music..but, we still enjoyed ourselves...I guess our expectation is like home or better...and it wasn't.