Unit was as described. Air conditioning did not work on the first night in the unit resulting it high temps overnight. The windows and balcony door had to remain open due to the heat; no fans were present in the unit. Air conditioning was fixed for the 2nd night of the 2 night stay. The fob allowing access to the building and elevator stopped working on the second day. The agency offered to bring an updated fob before checkout, however, we had left the unit before that occurred. Luckily someone was on the elevator allowing for exit to parking garage. After renting, clear instructions were provided for locating the key to the unit. The instructions noted not to advise anyone we were with AIRBNB, luckily I was not asked this question. However that could present as a barrier to future renters especially those who encounter the same issues. Super hosts pride themselves on customer service; having a Super Host as a party in the unit during this rental demonstrated the difference in Super hosts. The TV remote could not be located in the rental. The Roku app had to be downloaded to a phone to use the TV; no guidebook was available in the unit.