Richard was responsive and helpful. The place itself was well decorated and clean. It was stocked with many fresh towels. The location is really nice in that it is very walkable to the beach and many restaurants and bars.
My only complaints would be that the WiFi was serviceable but not great, the beds were not very comfortable (especially if you don’t like firm mattresses), and there are no curtains in the bedrooms so they get very bright in the morning.
Overall I think if you want to stay in Pacific Beach this place is a great value, especially if you’re splitting with multiple people.