Responsive renter. Unit is difficult to find and we were uncomfortable in the neighborhood. We got there at check-in time and cleaners were still there. Unit is clean and has what you need. Couch is small and no additional seating so if 4 people go, 2 will likely need to sit on the floor. Had TV issues to watch Netflix or any streaming. Not the most comfortable beds. Location is convenient - we were going to the zoo and it was an inexpensive Uber to the zoo and downtown.