I didn't speak with her much because I went straight to bed, but she seemed nice. There were wafer cookies and tea for me for the morning (luckily one of them was vegan). This was an excellent place if you're low-key and just needed a place to crash. This is not the right place for you if you want frills and plan to hang out there a lot; it's pretty basic. She has a little kid that can be loud in the morning. There were super cool color-changing lights in the room! Also the bed/pullout is suuuper soft and comfortable.