Matthias was very responsive and answered texts within seconds. We had 4 families stay with 6 young kids! It was very livable for 14 people! There was plenty of space for the kids to run around, and having 4 bathrooms and 5 bedrooms was ideal.
When handle was broken and a light was flickering and he got both fixed immediately. The sink stop was missing and it arrived via Amazon the next day!
We loved the pool and the hot tub! Matthias kept the pools very nice and warm!
Having all the little supplies made it very convenient!
(Soap, laundry detergent, toilet paper, garbage bags lots of towels for the pool and showers) although we seemed to wash towels daily with 14 people showering and using the pool and hot tub!
We had an excellent time and would definitely return!