Facts cons:
This property is overpriced.
Upon my arrival, I was met with roaches at the front door, thousands of bees and centipedes. I found spiders throughout the home, two in my shower - while showering. Terrifying! I constantly was itching during our stay, I still could tell if was allergies or bed bugs.
Via Capri is in a bad and unsafe location. We witnessed a motorcycle accident on Hidden Valley and Via Capri.
I requested a pool gate months before when I booked the property. They accepted my payment and stated that the pool gate was approved. When I arrived there was no pool
gate. A rep a rudely text stating that no pool gate would be granted. Feedback was the owner didn’t like the way a pool gate would look (they didn’t want to properly anchor into the ground). After demanding the find a solution and reminding them that I would have rented another home, they came up with a solution that was feasible I.e. standing gate with sandbags to weigh it down.
The property is not kid and dog friendly. The grass is dead/ barren and stickers are found throughout the entire property. We installed a safety gate on the side of the property, via Capri ahas no fence on the back side of the property. For example, our kids and dog could have rolled down the property at anytime. Another safety concern here, we just paid for it out of pocket to avoid further frustration.
The internet was painfully slow, even after they put in extenders. This was bad because we work from home, this affected the entire family from work to gaming.
Their pool tech was flakey and would miss pool days. We didn’t notice him skipping service until the pool turned green. Super upsetting, we lost a week and few days to having a super green gross pool.
Receiving Uber or door dash deliveries were extremely difficult due to the location of the home.
The gate to the home was in the back yard, major security breach I.e. stranger coming to deliver food in your backyard while kids are playing vs. coming to front door.
The house was uncomfortable. The couch had not back support (they said it was new). And the rugs were so worn and dirty, they were borderline unsanitary.
Facts pro’s:
The property is close to town.
The property manager and maintenance tech we great and responsive. Being proactive and catching issues would have left a resulted in a better experience.
It was a fun home for my family once we brought it up to our standards.
That’s the beauty of family, you can make it what you want it to be. For this being an extended stay, I feel like they have competition in the area. I try another property in the future.