I am a Property Manager who needed to displace one of my residents immediately for work to be done in her home; and all hotels were booked so Airbnb was my only other option. I booked with Victor and he is amazing! Check-In instructions were sent right away and very clear, which was extremely helpful to pass on to my resident. Victor knew that although I was booking it, it was my resident who was staying and he texted me telling me he could be available in the evening for any questions. Sure enough, my resident had a question about getting in around 10:00PM and Victor immediately responded to me and said he would reach out to her directly to help. I then had to extend her stay, but unfortunately the studio she was in was already booked....but have no fear, Victor is here, and within minutes was able to put her in a neighboring available Airbnb of his, and again, communicated to me and my resident with so much guidance and professionalism. My resident enjoyed her stay given the situation of needing to be out of her home temporarily, and he made my job extremely easy by being available and so kind and helpful. Thanks Victor!!