We really enjoyed our stay at the Airbnb.
It’s unfortunate that the communication after our stay with the host soured our experience.
In the rush to leave the Airbnb, we left a set of keys. After a two weeks of back and forth. We still have not received the set of keys. In fact, we don’t even have update on when it’s going to be sent out. After every attempt to contact the host, we’ve received the same basic response of “we’ll get back to you ASAP” but then silence.
This is completely unacceptable and not the type of communication you’d hope from an attentive host.