The check-in process was easy, but I wasn't necessarily comfortable with it due to some specific instructions. The building feels safe a secure and the unit looked how it appeared in the photos and as expected. It was plenty spacious and had a lot of natural light during the day. The individual rooms have a simple clear sliding door with curtains that can be closed separately if desired, so there is privacy but not a lot of sound barrier between the private bedrooms and the living room/kitchen areas. My friend had her door closed and thought she was having a private conversation with her family, but I could hear every word from my bedroom.
The unit was supposed to come with complimentary coffee and breakfast snacks, but there were only cookies, a snack bag of cheez-its, and a couple of packs of fruit snacks. There was a coffee machine and whole beans, but when I asked the host about it, they told me that another guest left behind the beans and that there was no grinder. I told them that they advertised that coffee was included and they didn't respond to this message at all.
The AC worked on the first day for a couple of hours but stopped working in the evening and we were very hot at night. We let the host know that it wasn't working the next day, and they acted surprised by the issue. They requested pictures of the thermostat and asked if it was working VERY shortly thereafter. They wanted to know if the temperature had become comfortable (without offering suggestions on how to fix it). I told them it wasn't working and the temp was near 80. No response back, and we spent another night sweating. An HVAC tech came the next day and fixed the AC, and from the service work order that was left behind, it was obvious that it was a continuous issue with the thermostat, so this wasn't a surprise to the owner as they'd made it appear.
We went to bed the third night with a comfortable temperature, but in the bedroom I slept in - there was extremely loud rattling coming from the duct immediately above the bed, every time the AC kicked on. It sounded like a screw/nut had come loose within the duct and it was vibrating. I didn't want to turn the AC off and have my friend sweat for the third night in a row, so I just dealt with it and tried burying my head between two pillows. Despite that, it woke me up every single time the AC kicked on during the night and I ended up sleeping about 2 hours in total. I told the host the next day and they thanked me for letting them know, but that was it. I suspect it was not the first time they'd heard about this, as issues like this generally happen over time and there have been plenty of guests before us. I am admittedly a very light sleeper, but the noise could be heard from within the other bedroom with the doors shut as well.
The checkout process included having to strip our own beds, take out our own trash and inform the host of leaving the place (we were required to let them know when we entered and exited the unit). With all of the communication between the host and us, we didn't feel there was much concern about the issues we experienced. There was more than one person responding to my messages, so I feel like there was a disconnect somewhere. I have a rental property myself, and I offer my renters compensation when there are issues that I cannot address right away or if I advertised something that was unavailable at the time.