Nicole is a great hostess, and she is very easy to communicate with! Check in and out was easy and we were given details of who to contact should we have needed after-hours service. The building is in a great location and it is easy to get around the Hillcrest neighborhood. We are a married couple on our 50's and we found this building to be relatively peaceful and quiet. We did however have a couple of issues: the bed was creaky and the mattress must be older because it felt well-used. The room also did not appear to have been dusted and wiped down regularly as we noticed lots of dust and cobwebs (plus the area rugs and furniture were quite obviously stained from spills, dirt, etc). All in all, it was an ok value for the money, if you are not picky about a comfy mattress or a well maintained room. We wish we could say we will go back, because it has the potential to be a very charming place, but we choose not to if only for the lack of attention to cleanliness.