There was some miscommunication between the host and the housekeepers, so we arrived to an unlearned loft. This was very stressful, but Anthony helped smooth out the whole situation to the best of his abilities. He was available any time of the day or night for questions, needs, or concerns. His communication definitely helped make the stressful situation less hectic. Once the place was cleaned it was beautiful and perfect for our girls week! Highly recommend, just plan to pay to park if you have more than 2 small cars.