The house itself is very nice, beds are comfortable, and living room is nice, private parking space is also a plus along with the location which is close to everything. I was affraid it would be too close to Belmont and noisy, but it actually very quiet.
There were a lot of other issues. Communication with management was subpar and absent, having to message them multiple times regarding questions issues. In the past with Surf Style, someone would respond to my questions/concerns right away, this wasn't the case this time.
The house was ready on time and clean...In fact it was ready before check in, according to the cleaners, and despise requesting any earlier check in, management never communicated with me that it was ready early. When traveling with two young children...this would have been helpful.
The house seems fairly new, but please note there is NO OVEN, NO DISHWASHER, only a few beach toys (look like leftovers from other families), and 4 beach towels. We requested more beach towels and extra pillows/cases....no response on beach towels and management insisted there were extra pillow cases which, after looking in the spot they told us to plus all over the house we had extra pillows without an extra pillow cases.
The vent above the stove kept on falling off, which is a long hard metal piece...one morning it fell directly onto my head/face....thank goodness my children were not at my feet this time or they would have been seriously hurt. I communicated with management about this and they just basically said "okay".
While there is a washer and dryer there were no laundry baskets to haul our clothes from the detached garage into the house. We also requested a toaster oven sine there was no oven. When a staff member did communicate with me regarding laundry basket , towels, and toaster oven, no one ever followed up to tell me the oven/baskets were dropped off in a location that was not obvious. Finally, the cleaners, not the one from when were arrived but others during the week, were very rude to us. We understood that the washer/dryer should only he used during certain hours, which we were compliant with, but the cleaners were constantly on us about this which was quite rude and just unnecessary. We were not very pleased with our our stay. We have stayed at other Surf style rentals and this was a big disappointment compared to other stays.
We spent over $6,600 for this stay...for the size (one bath, two bedrooms), lack of appliances, lack of amenities, and unaccommodating management i believe this is not worth the investment.