Ozzy and Rachel are the point of contacts for this unit and they are responsive/kind/great people. The shared outdoor space is comfortable and relaxing. This unit comes with a fenced off patio that is great to sit outside. The unit was a little smaller than I had originally expected but fit all the needs I had. 10-20 minute walk to Gaslamp/downtown. Food delivery services always were able to find the location. Always found parking within a block (usually on the same street). The only area for improvement was technology. On a few occasions my WIFI was not working and couldn't watch TV as I was going to bed.