This place was extremely disappointing. The description does not match the location. There were homeless people everywhere and while I do understand that this is San Diego/California and that there are homeless people everywhere… The difference with this is that the location was dirty and they were homeless people set up in tents all around the location.
There were trash bags full of trash staged in every corner around the location and there were homeless people set up in chairs right next to the door when you walk in. Additionally there were bags of trash on the patio and the barbecue was in multiple pieces in a pile on the back deck.
There were three floors in this location and we were given a room on the third floor. There is no elevator and there were two shared bathrooms that were filthy.
Upon entering I quickly determined that this location did not match the listing and requested a refund. The host did not respond to me for about 24 hours.
I received a notification that was clearly an automated message the next morning asking me how much I enjoyed my stay the previous night… I contacted Airbnb about the discrepancies but they were not helpful.
Additionally there were security cameras all over the location that were not listed in the ad. I felt uncomfortable that the combinations to the bathrooms were the same as the combinations to the rooms. As an example, there were about 15 rooms on each floor… There were only two bathrooms… The bathrooms all took the same code to open them. I can only assume that every room had the same code to get in because my code to my room was the same as the bathroom. Either that or I was the only one on the entire floor that had access to the bathroom.
I am a host and understand that Airbnb cannot make the host give money back to the person that rents the place so I can’t blame them. The host told me that he would give me my money back but to this date still has not done that. I was extremely communicative and asked politely for him to do the right thing. The host purposely held off responding to my request until there was no possible way to receive a refund through normal means and without making a specific request. On the final day of this stay he promised to give the money back but did not fulfill the request for a refund that I submitted.
Unfortunately I was unable to stay there and had to book another location that met my needs. I hope that he will update the listing as Airbnb makes it extremely easy to be transparent. This is specifically a host issue. There is no excuse for the lack of attention to detail and the improperly created ad.