We’re a quiet, retired couple in our 60’s who’d made a lot of plans for this trip. We didn’t receive the check-in code three days in advance. We didn’t even receive it the night before and then had our reservation suddenly canceled with no explanation. Perhaps there had been a family or other emergency and that would be unfortunate. We would have wished her the best. Yet we should have been advised of why we didn’t receive the code and then why the sudden unexplained cancellation.