This is the review I wrote for Frank for which he never replied:
"Hello Frank,
Wish you and your family a very happy new year. Do convey my regards to your wife and wishing her good luck with the impending arrival.
Thank you for trying to help us once we were in your AirBNB rental. I do wish you would have had the time to have things ready for us before we got there. Many things - the door knob of the bath( hard to open and close it), the heater, the dishwasher, bed, were broken or near to breaking. What was really sad was the dirty carpets ( my son got skin allergy from it), dirty baths, non draining bath sink, dirty utensils and not even a rug in the kitchen. You also have put up a very deceiving picture of the kitchen - the table there cannot seat even 4 for a meal. Why? You have a family too? Is this ok for your family? Why do it to us? We came with a lot of good faith, wanting to spend a relaxed time. Your welcome sounded so genuine, none of us expected this. I booked this for my friends too, they were disappointed as well and I feel very bad for having spoilt their vacation. We all work hard and spend a lot of money on a vacation hoping the people providing it, would be kind. This stay was not worth it at all. This has been the worst vacation rental experience for us. I feel, more than anything else, sad. Sad that someone would be so unkind, especially with all that is going on in this world. Why? I thought why would you do this - maybe you are short of money, maybe you have some emergency with a growing family, maybe some other problem. I hope whatever you are facing, it passes and you will take the time to fix the place and make it a stay of joy to anyone who rents the place.
If you have anything to say to me about this, I will be happy to hear. I will wait for you before posting a review, which is my responsibility to people who are like us, wanting a simple but relaxing time at your place.
Warm regards,"
I have pictures of the
1. dirty dishes,
2. very dirty carpets,
3. broken bathroom door knob.
The place was not cleaned at all - there was dirt and hair in the bathroom (so much so that one of the kids refused to use it) the carpet was very old and dirty.
Both the heater and dishwasher stopped working. Frank revived the dishwasher the next day ( we did our dishes by hand). The heater did not revive on the second day - he bought in a couple of old room heaters - we had to wait late into the night.
When we arrived, there was no bedding for 7 ( I had specifically asked before paying) or dishwasher detergent or washing detergent. His wife went to some store and bought the bedding in the night. Supplies were bought the next day.
The rooms, especially the baths are very very small, so much so that it was not comfortable to take a bath for long.
The table in the kitchen is a kids size - definitely not for 4 people.
I had been very fooled by Franks welcoming messages when we booked the place. The worst part is his reply to my text:
"I dont know what you are talking about. Did we not get everything you asked for. Maybe you should go to a hotel next time".
Which means he has no intention of fixing the place for the rest of you considering this place. This has been the worst AirBNB experience, we ever had. Our friends who travelled with us, feel the same.