I would like to start by addressing that I personally reached out to the owner directly to clarify some of the issues we had during our stay to give her the benefit of the doubt, as I understand sometimes we have new cleaning crews come in and wanted to ask if this was the case. I was met with defensiveness, anger, and unprofessionalism.
LOCATION: The location of the home is prime, it is central to everything as well as a short walk to the beach. The noise was not an issue for us as we were inside most of the evening and are not a loud bunch.
CLEANLINESS: Our issue came from spending almost $1,500 for two nights and staying in an unclean home. Most of this was just attention to detail; stains on the bed sheets and bath towels, forks, and toaster were heavily caked with food, dead bugs on the pull-out couch, and brown residue on one of the bedroom walls. There was also no cleaning supplies available but are listed as included on their "COVID PRECAUTIONS STATEMENT" located on the kitchen island.
OWNER RESPONSE: As mentioned previously, I reached out after our stay because I have two small children and didn't want to spend any extra time emailing the host as I had already asked about a broken bath drain and trash key that is mentioned in their guide but is actually a combo lock now. The owner did call me back and asked me repeatedly what my goal was for telling her the issues with the home and also getting upset that we did not notify them that we pulled out the couch although it was not used. ( Most likely to shake off any bugs). She has no interest in hearing about the guest experience and continued to interrupt me so much that I did not get to address everything that was unclean. I have grown up in the hospitality industry and it is sad that there are still owners that do not care about their guests even when we are coming from a place of understanding.