We were really excited about our winter get-away to San Diego, but after two days of driving, we arrived to discover a completely unserviced unit, and a shockingly rude hostess. When we first arrived at Beach Cliff Villas, we realized the check-in instructions were confusing and contradictory. The instructions referenced a completely different unit than the one we were assigned. It was a dark foggy night and we didn't want to be snooping around where we didn't belong. We thought, no big deal, we'll just call the host for clarification. That's when things went down hill in a hurry. Apparently our call must have interrupted the property manager during an argument with her boyfriend ( or something) because she was short, rude and unprofessional from the get-go. Before we could even ask a question she was belittling us with questions like, "Didn't you read the instructions? It's all right there on the instructions!" Once we could get a word in edge-wise, she explained how to get to the room we're actually supposed to be in. Then, while still on the phone, we walked into the unit to discover it had clearly not received housekeeping service whatsoever since the last guests. Upon informing the hostess of this, she promptly blew up on the phone in anger. Not sure if she was angry with us or the maid service, but we got the brunt end of it for sure. She told us she could put us up in a place 20 minutes away for the night, but we'd have to move back the next day. We had driven two days to get to San Diego. We were tired after two long days of driving and wanted to start our vacation. We weren't satisfied with having to hop from place to place. She never once apologized for the inconvenience, and acted like we were getting the better end of the deal because she was "upgrading" us for one night. We expressed our dissatisfaction civilly, never using one insult or vulgarity, but she decided to play the victim by responding with, "You don't need to talk to me like that!" The only other alternative she suggested was to refund our money and cancel the reservation. Though we considered it seriously, we decided it was too risky dropping our reservation as it was already getting late and we were a long way from home. We accepted the one night transfer, though under duress. After a long stressful night, and a half hour trying to find street parking at our substitute accommodations, we settled in and decided to make the most of it. The next morning, the hostess contacted us through airbnb proposing to refund us one night's stay plus the cleaning fee. Though the compensation was much appreciated, and certainly helped to forgive the offenses of the previous night, we never demanded nor even requested any financial compensation. A simple apology or a smidgen of compassion would have been enough to make us content. I...