1.) you have to drive in a circle around the neighborhood with the 1 way roads to find where the lock box is. It’s on a corner of an extremely busy intersection leading onto the freeway. Difficult and more dangerous than anything.
2.) they didn’t even tell us we had to go find a lock box a few blocks away(driving distance) from the apartment until the morning of check-in and sent directions through personal email and not Airbnb app.
3.) downtown area is filthy and this area smells of urine and animal feces literally everywhere on the sidewalks.
4.) our second day there, we got a note on the door explaining the water was being shut off to the entire building from 8am-5pm. Could be turned on sooner than the 9 hour window but wait and find out. The following day we had zero hot water. Ice cold water is Not very convenient for showering in the morning.
5.) host refused to discount our rate at all for the water issues and said they have that listed in their rental contract! Ha! Wow. Zero dollars refunded on our almost $2,000 stay even with no running water for a day. We will never stay with this company again at any of their rentals
6.) they are short term renting in a complex that apparently doesn’t allow it because they gave us a punch list of what to say and what not to say if other tenants in the building confronted us about Airbnb. We were supposedly visiting someone there and not using Airbnb.
Overall bad experience. Used Airbnb all over the world and never had issues like this even in 3rd world countries. Unfortunately they are more concerned about keeping a few hundred dollars than appeasing their guests paying their mortgage/rent.