It pains me to give a less then amazing review but I must be honest on my experience.
This place is not all negative. I’m fact there are a few positives. I’ll start with the positive
- Clean space and comfy throw pillows
- Clean space with cups and cookware if needed
- Parking
-Location
Now the negative. Sorry for the long post but this is essential to mention.
It seems there are both residents and air bnb here. There was an Airbnb downstairs that also belonged to the same owners of this one we rented above . They had a couple who was screaming at each other from 10 pm-3 AM! The guy locked the girl out she was banging on the door all night, banging on the windows, the walls are PAPER THIN here. DO NOT reserve this if you are staying long term. You will not sleep. You’ll also hear the airplanes as if you are outside. This couple also went into their car at 3 am and we’re BLASTING the music in the parking directly in front of unit. The cops came because I called around 1 Am and they stayed quite for 30 min then re started their drama. If I weren’t scared for my safety I would have said something. They were also smoking drugs of some sort in the front in the car.
I message on Airbnb letting the hosts know what was happening and I got a response from the third party helper who said “ hmm that’s strange I did send a quite hours notice I’ll contact them to check “ nothing else no help until the next day which I get this is not a hotel.
I also understand this is not the hosts fault BUT I was horrified the next morning when I ran into the host Jenny and she was making sure that unit was okay and had not even responded to me. She proceeded to tell me that I am just unlucky this happened and that she cannot report that couple since nothing was damaged. I did not sleep all night and this was one of the worst experiences of my life while being on vacation. While I do understand this wasn’t her fault I would expect her to want to make it right in some way. Instead she explained who knows it could be her one day yelling at her husband same scenario. I couldn’t believe how dismissive she was to my experience and I suggested a partial refund for this inconvenience. She said I would be extorting her asking for a refund after me saying I felt I needed to write a review of how horrible this was. I feel as a business owner you should do what it takes to try to make the situation right. Although I’d review my experience regardless of the outcome I would have also mentioned her making it a point that she cared about her customers enough to try and make it right, but instead she didn’t care at all. Not even enough to say she would tell air bnb about these guests. For 140$ which isn’t much you can sleep in a hotel in the area and at least move rooms if something happens like this. Very unprofessional disappointing host.