Airbnb/Sonder are falsely advertising listings. What I paid for, read reviews for, was NOT what I was checked into. I’ve actually stayed in the unit I booked back in 2019. I am traveling alone this trip so decided to rebook what I knew was a good/safe listing. When i arrived for check in and opened the door I was shocked! The unit was dirty, dingy, dark, furniture was in poor condition, view was of a parking lot and the windows must’ve been made of paper it was so loud. I immediately walked out and contacted Airbnb/Sonder thinking there was a mixup. I never received notification that the images on my booking would not be what I got. I even received check in reminders up until the day of with the same photos of the listing I booked. It was difficult getting any answers. They said the system “shuffled” my reservation. Something about dynamic booking, I’m not sure. I was told a Supervisor would call me back in a few minutes….No one ever did! I lugged all my stuff to a nearby restaurant and called them again as it had been over an hour. They ended up transferring me to an entirely different building on a different street. I saw the listing on Airbnb and it looked okay. After already being lied to about what I was booking I felt unsafe at but willing to give it a try When I arrived it was NOT accurately photographed. It was also dark, dingy and the bathroom looked like something at a hospital or low budget gym. I was mortified. After traveling all day, I sucked it up and stayed there for the night. I went back in forth with Airbnb/Sonder via the app messaging. Was told at one point that I had 24hrs to respond or they’d end the chat. I provided feedback of the situation and they responded saying i’m leaving for the day, call with any questions. Completely unhelpful via chat and flat out disrespectful. The next day I left at 8am and messaged them asking for an update, told them I would not be returning to that unit either. No one responded. I lugged all my things to a nearby restaurant again and called. They admitted to using “stock photos” and that what you see may not be what you get. How is that even legal! If you check into a hotel and they don’t have the room you booked they tell you! After two days of me messaging and me calling for a solution of getting the unit in the description I booked or a full refund, they reluctantly canceled my remaining days and refunded me 3 of the 4 nights. I booked a hotel and can finally relax. Due to this experience I will never book with Airbnb/Sonder again. Look for a listing by an actual human and not this 3rd party property management unless you are okay with getting something you didn’t pay for/choose and wasting time fighting for them to make it right when you should be enjoying your trip!