I rated this stay sub optimally due to the frustration of getting check in details and finding the property upon arrival. AvantStay apparently is a large company who manages multiple vacation homes. Their support staff provides automatic replies to inquiries that are neither informative nor complete. Tl;DR most of the information i was looking for is on their proprietary AvantStay app. The support staff communicating via text messaging is not always the most informed about the situation and in several of my texts where I had requested information; the support staff kept insisting that I was sent the requested information days ago. It's clear to me that AvantStay's communication with a guest not on their app needs review and reassessment. Had I known upfront (such as on Airbnb's booking confirmation page) that this communication channel was via AvantStay's propriertary app and not on email; airbnb chat; phone calls -- I wouldn't have spent so much energy and time trying to track down this detail.
From the get-go, I was lost trying to find check in details and information. Airbnb's description said the host (AvantStay) will contact you 3 days prior to check in for details how to get there. But 3 days prior I didn't receive anything from AvantStay other than an upsell for value-added services to enhance my stay. I checked emails, my phone records, Airbnb chat messages and found nothing. It wasn't until the day of my check in did I call AvantStay and inform them I had still not yet receive check in details. Once I got all the check in instructions, I proceeded to drive my 3 hour trip to their location. Upon arrival, now dark given that I had start the trip late due to not having all the check in details upfront -- I had trouble locating the place itself. I erroneously entered the front a patio of a neighbor's house as well as part of this evening search. Some airbnb hosts will have pictures of the check in steps including what the building looks like; what the driveway looks like and more so to guide users to the right location. Especially in a time when the country is torn by fear and racial tensions, an accidental entry to a neighboring patio by a lost airbnb guest can be avoided with clearer communication; signage in the check in instructions, and communicating upfront with travelers.
As for the place itself - Hamilton I- it exceeds expectations. Traveling with a toddler, I demanded a place during the pandemic to be impeccably clean. This place exceeded that expectation. Its decor, pleasant; had most amenities planned for; the base amenities from the matching dishware and flatware and the entertainment system made staying here very pleasant. I can see myself booking again to stay longer with family next time. It's located off the main street with easy walking access to Pearl Street; Marine Street Beach and more. The internet here was great and it was so fun relaxing in the spa and having the privacy of an enclosed space - so close to the water.