Unfortunately this property was not prepared to handle our group for our one night stay. We reserved for 11 people the night, for our team to sleep the night prior to a race. We knew there were 3 actual beds but air mattresses to cover the rest. Unfortunately upon arrival, we could only find 1 pump attached to an air mattress. The other pump wasn't functional with corroded batteries and no spares. We also couldn't find sheets for the air mattresses. Pillows and air mattresses were on the floor in closets that were not clean. Communication with Jan was fine before arrival, however, when I reached out to ask about the air pump and sheets, I couldn't get a response. I ended up buying an air pump at Target nearby to use. The bathrooms only had 4 towels and there were no spare supplies to be found. Soap was not in regular dispensers but the gigantic refill bottle on the counter. the downstairs room smelled strongly of bug spray and had a lot of spiders. The house did not appear to have been cleaned well, if at all - the floors left a sticky residue and a lot of dirt on socks & feet. Lights in one of the bedroom do not function, so you need to use flashlights from phones. Most of the smoke alarms were missing from their base. The air mattress upstairs attached to a pump kept deflating all night long and we sunk to the floor every 45min to an hour. The garage cannot fit larger vehicles due to a closet and laundry machines. Street parking is limited and you cannot park in the shared driveway.
In speaking with Jan after our trip, I asked multiple times why no one responded to me and she never gave any reason she or any of her full-time staff did not get back to me while there. Nor would she provide a refund for the uncleanliness or lack of appropriate supplies for people to sleep and shower. It was very clear that the property is not being maintained at the level indicated by the check-in instructions or cleaning fees assessed.