Though we did not get a chance to meet Michelle, we were able to communicate when needed. The rooms were very comfortable and clean and especially liked that there was a coffee pot and some left over coffee and creamer for the morning. Bunnies are really cute and fun to watch. Parking wasn't an issue most times when we returned from being out and about. Short Uber ride to Petco if your up for a game. Great location for all other areas that SD has to offer. Thanks.