The unit itself is adorable, exactly as described in the listing, and in a great neighborhood with bars, cafes, and restaurants. However, this rating is purely driven by my experience with the 3rd party property manager who failed to communicate effectively and resolve issues on a promised timeline. The first 2 strikes were small frustrations I overlooked, but the 3rd led to me asking AirBnb for an early check-out.
(1)	I declared a pet at the time of booking, and paid in full to what I assumed to be a fully-loaded rate. Even my AirBnb receipt stated 1 adult, 1 pet. However, 2 days prior to checking in, I was given an invoice via the Resolutions center for the additional pet fee. I paid, and chalked it up to my mistake about misreading the post.
(2)	3 hours after checking into my unit, I received a message that the camera in the lobby saw an additional person coming into the building, and the message was to remind me that additional persons required +$20 per day stay. I explained that it was a friend helping me with bags, and they left after an hour. I can understand if the additional person was ‘caught’ leaving in the morning, but they entered and exited between 4pm and 5:30 pm. I didn’t appreciate the questioning so soon after checking in.
(3)	Failure to fix issues with the TV and repeatedly comparing my words to what the cleaners told them. It was a small issue at first—the TV required a Roku login that was not outlined in the manual. I tried to troubleshoot with the manager provided over chat—unplugging the tv, taking out batteries, downloading the virtual remote on my phone. None of those methods worked, and I took a video of what I was experiencing to illustrate. They told me the cleaners checked and it was functioning in the morning, I told them it wasn’t. They agreed to send someone the following day (Saturday) between 10am and 4pm to check. No one came that day. They told me someone would come the following day (Sunday) between 10am and 12pm. No one came. When I expressed my frustration, they told me the cleaners were busy cleaning out other units, which I was flabbergasted as a PAYING GUEST, and implying MY time was worth less. At 4pm, they wanted to schedule MORE time with me (Monday) after failing to show up the previous 3 times. I was already 75% of the time through my stay and beyond frustrated that my vacation time was spent scheduling a simple fix. I called AirBnb and through the AirCare program was allowed to check out without penalty.
Lesson here- support hosts who are actual owners of the home and are able to attend to needs of the guest. The entire time I felt like a checkbook where they could extract as much payment as possible.