Me and my family(my husband, 10 year old son and my mother in law) stayed at this place for over 2 months. I chose this place because the location seemed like to be where I wanted to be. The location was quite good. Easy access to the high ways and malls to shop. I didn’t mind some other miscellaneous 'dislike' stuffs like old appliances and insufficient house supplies. Rather, I bought those house supplies with my money and used during stay. The dish drying rack was rusted so I bought a new one as a gift for this place. There was no drain catcher in the bathtub so I bought one. There was no vacuum in the house so I bought a swiffer mob by myself. The host brought a vacuum later on my request but it was too small and shoddy so I couldn’t use it. There were not enough laundry detergents, dishwasher detergents, kitchen papers and toilet papers for our longer stay so I bought them by myself as well without complaining. The host was relatively responsive to our requests at the beginning. For example, there were many ants found almost every day in the kitchen(counter tops, cabinets, drawers and even over the foods) and the bathroom upstairs so she sent the pest control over on my request. Her responses 'were' relatively quick and kind. However, after one month of stay, several things were pretty unsatisfactory. Ants were coming up again (maybe this is because the house is a bit old wooden one..) and the host asked me to pay the electric bill, claiming that it was way higher than the previous average months. Although we have used radiators to keep us warm several times it was pretty cold and rainy in January this year in San Diego and the house was freezing cold since it has no heating system. I believe it is obvious that the electric bill should have gone up with anyone’s stay but us. However, I willingly took the responsibility and paid about 40% of the bill as the host requested.
What is more absurd happened after a couple of days we checked out. The host sent messages to me claiming that she found 'big urine stains' on one of the mattresses (the one my mother in law has been using during stay), blaming us for it and asking to pay over $250 to replace the mattress and the cover. We always bring our own bedding sheets while traveling and we did this time as well. We even bought new pillows because we didn’t like to use the ones someone else had used. We had tried to keep the bedding clean with our own stuffs but now we feel very bad for this unpleasant false accusation and feel even disgusted about this since my mother-in-law had slept on this unsanitary bed which the host provided for 2 months. We replied to the host saying that this is not what we did and the host replied saying that "there were only a handful of guests before you, I KNOW the mattress had no urine stains before your stay. Please take responsibility for the damage. That is the least you can do!"
Me and my family were SO offended and felt seriously insulted by this false accusation, framing us unconscientious and dishonest people, so I asked Airbnb to involve and resolve this issue. For those who considering to reserve this place, I would like to suggest to be prepared, checking every corners thoroughly and taking photos everywhere as soon as checking in.