Pictures for check-in of parking structure and location were wrong got my car towed and while it got towed it got damaged and said he was not responsible!! And now we stit in and he lobby with with all my stuff and No car and know where to go.. By far the worst experience ever and left me to figure it all out when the instructions clearly say to park in the parking structure even with the pictures to do so. Now I have to pay for the toy and for my car to get fixed which will end up costing me a couple$1000 that I don't have and he is not taking any responsibility for it!! I highly suggest you not book through him.. flat out ridiculous!!!