I made a reservation at Carlos’s place but had to cancel. While making the reservation, there was an option for early check in at 9am which I selected. The host has the ability to reject your reservation if they are unable to accommodate you but in my case he accepted my reservation request knowing he could not provide the 9am check in. He had guests still occupying the unit. The only issue here is, Carlos has a non refundable policy and became rude when I asked him to cancel. This was his response verbatim - “you need to cancel in the next 15 minutes, and then I can repost my listing. You are interfering with my ability to list this listing. I have a zero cancellation policy but will issue you a refund if you cancel within 10 minutes. Otherwise, I cannot help you.
He tried to make it seem like it was my fault and I did not appreciate it. In fact, before I booked the reservation I sent him a quick message explaining that I needed the early check in. I saved all our correspondence just in case I needed to go to Airbnb directly but I received my refund, the next guest might not be so lucky.