Came to San Diego to sight see and celebrate a birthday. We arrived late at night and started to settle in to go to bed. We noticed the air mattress was missing, so I messaged asking where it was placed. I made sure to take photos of all closets and I understand that they couldn't bring one immediately since it was late at night. But this was an inconvenience for us since we had six people. We had to squeeze three girls on the queen bed, one person on the single bed, one on the couch, and one person had to sleep on the floor.
We failed to check if the hot water was working and we checked when it was pretty late. So I informed the host early in the morning. The host stated someone will be arriving around 11 am to check out the hot water and give an air mattress. We waited an extra hour from the time that was stated and the maintenance man still did not arrive. We had plans originally and we couldn't be bothered by an issue that shouldn't have come up in the first place. We couldn’t wait any longer since we had plans arranged, we went out for lunch and we didn't know we had to let the maintenance man in when I asked before. The host said since we didn't answer to let the maintenance man in he left and went to a different area. But the host said that they will come the next day to check on it after we check out the next day. This upset us because are we supposed to shower in cold water. Then they offered to extend our stay, but we came only for the weekend. After voicing out how upset we were, they called the maintenance man to fix the problem asap. We also got a splinter from closing the gates from the driveway. Something that should be done is a proper quality check, because someone failed to do so before our arrival.