Overall, communication with John was the best part. The room itself was okay for the few nights we stayed. The bathroom is very small - as someone under 5'5", I found the toilet and shower a bit uncomfortable to use because the space was so tiny. The area where the room is located is not the best with people experiencing homelessness in front of the building and surrounding streets (expected for the downtown area but it seemed to be more so than other parts), and it is not as close to things as we had hoped - it was still quite a walk from downtown/Little Italy/the harborfront.