Jesse requests that communication with him is through text messages only. Jesse responded to all my requests politely. However, i felt that limiting the communication to text messages affects the response and become frustrating, especially, if the issue is urgent. I contacted him two times: the first time for issues with the "oven" and second time for pest control for a mouse we saw in the unit. In the first time, it took 3 days and the second time, it took 6 days to resolve.