Mediocre stay, it’s pretty much a motel by the beach.
When Simon and his sister Karena learned of our service animal - they got very messy and unprofessional. Karena actually yelled like a random irate stranger, and never introduced herself. Then before we checked out, Simon tried to hustle us for an additional $50 cleaning fee (on top of the $70 already charged) for miscellaneous dog related cleaning. Oddly, as a guest, I had to educate him on AirBnB’s anti-discrimination policy - actually sending him screenshots and links explaining he cannot charge me a fee for having a service animal - to which he replied “I didn’t know that” (didn’t apologize) and then went on to accuse me of being dishonest because I didn’t tell him about the service animal when I booked. The policy clearly states that I don’t have to disclose having a service animal - guess he didn’t click on the link? He didn’t apologize after I learned him up on that either.
Interestingly, only until after we checked out, did he message me saying that he still needed the $50 because there was “dog hair everywhere”. The dog is hypoallergenic and does not shed, and btw we are very very clean guests - check my reviews. We actually spent 40 minutes cleaning the unit just out of courtesy and to give the cleaning service less to do. I refused to shell out money to fix his fake problem.
Simon, being ever more stubborn and dishonest, really very badly wanted to get that $50, so contacted AirBnB and changed up his story, again. He now claims there are huge urine stains left on the couch and so needs the additional $50 cleaning fee. I learned of his BS and confronted Simon about his dishonesty. He had the audacity to try spinning the problem as though it was actually to do with ‘my inconsideration for domestic workers’ and ‘not wanting to pay them for their honest work’. I think that’s called Gaslighting! This guy very simply saw an opportunity to get another $50 from me, thinks service animals are illegitimate, and isn’t guided by decency or ethics.
Not many guests have service animals, but I do think Simon’s behavior towards us is indicative of his ethics in running a small business. He’s dishonest and willing to say/do whatever to “win”.
AirBnB dismissed his claim.