This review is not for the booking shown (as we got switched but my app never reflected this), but rather a customer service review on Vacasa.
Overall, a very frustrating experience. Original booking was unavailable to us (due to an "infestation") and we were not notified of this until an hour before our check in time. We had already been in San Diego for several hours and this point and were stranded at a bar with our suitcases.
Customer service left a lot to be desired. I was initially told that I had to find a different place myself until I complained and said that Vacasa needed to provide us with other options. I felt disregarded and that it was frankly inappropriate to be told that it was now my responsibility to find lodging when the cancelation was entirely outside of my control.
The home we got placed in was very nice, however extremely far from our original booking spot in PB. A maintenance tech showed up at 9AM on our first morning. I was alerted to this when I heard, what I thought, was someone trying to break into the front door. The maintenance tech said he thought the home was vacant. So clearly a lack of communication all the way around.
We appreciated being placed in a new place but felt the whole experience was very stressful and that the customer service and communication left a lot to be desired. Personally I will only ever rent from owner managed AirBnb listings in the future. I feel the quality of service and interactions to be much more personal and attentive and that individual owners who rent their spaces ACTUALLY care.