The most DIY airbnb experience I've ever had. We have to go downstairs several times to get CLEAN sheets and comforter for the air bed, when customer serviceman Chuck was always on the phone and the closet storing sheets was a totally mess, basically he chose sheets for us randomly from a rubbish bag, I can't even tell whether it was used or not. About Samuel, the host, he didn't send us the combination and things we need to know before checking in, we had to leave two voicemails since he didn't pick up the phone. And when we asked for comforters and other stuff that should have been in the room, he acted impatient and annoyed. It seems that we bothered him too much, while the truth is we had to contact him through voicemail because he didn't pick up the phone. So I was wondering if he doesn't like to be contacted, why he chose to join airbnb, a company whose core idea is to share.