I was very disappointed in my stay at this rental. I'll start with the good. The company that owns this place contracts out communications with clients through the app. they responded quickly to my messages and it made me feel heard. the location is very good. You can see the ocean and walk everywhere.
The bad: This rental is not refundable or I would have canceled my trip before Iarrived due to the other reviews. the other reviews did not show when I made the reservation. I emailed the owner to ask if everything had been resolved and they assured me that it had. When we arrived we found a very different situation:
1. the windows were so dirty you could hardly see out of them.
2. there was paint peeling off the walls in the bathroom
3. the bathroom shower tub and tile looked like a child had installed it 30 years prior.
4. it was so noisy. you can hear entire conversations of the neighbors
5. with all these issues we still paid $400 a night
I took pictures and sent them to the listing agent. They gave me $150 refund. That said, I will never stay in one of there listings again. it is clear they have done the bare minimum to get the unit rented.