Overall, this apartment was very, very clean and with high-end fixtures and furniture. Also a great and safe neighborhood, steps from Little Italy trendy spots.
What was very disappointing was that I checked in on a Thursday and was hoping for an earlier check in time since my previous Airbnb needed me out by 10am to clean. I was very disappointed with Sonder’s canned auto responses to my multiple messages requesting early check in since I knew it was unlikely that there was a guest in there the Wednesday before my check-in. I waited outside the Airbnb for 6 hours before anyone helped me, and the only reason I was helped was because I called the Sonder app phone number and dialed 1 for “book reservation.” Then I finally got a nice person to help me check into the Airbnb, which was indeed already clean. There was no reason I had to wait that 6 hours in the heat for an early check in. I strongly suggest that Sonder create better customer support for their properties. A little more attentiveness to the individual guest can go a long way. I have been using Airbnb for years and this was the first property with an inefficient host communication process.