Kelly was friendly without being intrusive, helpful and receptive to requests and suggestions. The listing was as advertised, but the surrounding properties had their drawbacks. One neighbor had a loud AC unit outside our bedroom window- not great for sleeping. There was construction on the other side of the rental, not great for sleeping in. Those things were outside of Kelly's control. Other than not getting great rest, the rental was quite agreeable, and good value for money. The location was perfect for us, walking distance to restaurants, groceries, and entertainment. Parking on the street can be an issue, sometimes hard to find, keep this in mind if you have difficulty walking. Not wheelchair friendly.