I've been using AirBnB since 2011 staying at locations in the US and abroad, and this is my first negative review.
Let me start of with the Pros of this place:
+ Location, it's close to the airport
+The place was spacious for my party of 5
+ Our Uber drives to restaurants/bars were no longer than 10 minutes
Now on to the Major Negatives:
- The place has a ton of rules with cleanliness being near the top and there was garbage left over when we got there. Since they charge, I took a picture and sent immediately so I was not held responsible.
- The clothing drawers in master bedroom were not clean. I had to wipe down, but didn't complain about this to our contact person because I wasn't trying to knit pick during our short 3 night trip at $500 a night.
- The TV's though big and flat panel, are old and very laggy. Thankfully, I had my computer and an HDMI cable for the living room TV. The other tvs are mounted directly to the wall so there's nothing you can do about those.
- Most importantly, we were locked out of the place for over a hour and half the night before we had to leave (we had to be at the airport by 6am). My party and I purchased tickets to a 8PM show Sunday night and after we finished watching the 49ers beat the Cowboys in the playoffs, we thought let's stop by the place real quick to drop off some items and then we'd catch an UBER to the show. That never happened. The door wouldn't work despite me only getting one opportunity to put the code in. We messaged the app and was routed to multiple people with conflicting info. One customer service person suggested that we go to 7-11, buy a battery and take apart the electronic door panel. We explained that it's cold outside and we don't know how to do that. They finally got someone to come out 90 minutes later and that guy wound up being great. He was on the phone with the property owners for 30 minutes and got authority to cut a chain on a locker in the garage that had a spare key for a door in the garage that led into the house. He then went out and bought a part for the front door. The battery in the front door died and had to be replaced.
- We lost money on the show we paid for and I requested that we at the very least get paid for the show we missed because of their faulty door (probably never going to get it). Imagine, if we went straight to the show first and got back home around 10PM and then had to deal with the door situation. The situation would have been a lot worse. Since check out was at 10AM the next morning, we booked our return flight for 7am, which means we had to be up by 5am ready to get to the airport by 6AM. It's a real pain the night before you have to leave, you cannot get into your place.
- I was asked to leave a 5 star review. I made it clear I could not do such a thing. It would be a flat out lie.
Would I recommend this place? The answer is a resounding no. I believe the problem stems from the fact that this property is managed by a company. Typically in my experience with AirBnB, the properties I've stayed at are ran by individuals and if a problem does occur, there's an immediate response. At $500 a night, I think it's unacceptable for the lack of cleanliness and obviously, being locked out was the tipping point for me where I had to complain. This place looks nice in the pictures, but just pray you don't have a situation arise because you'll be like us, stuck outside in the cold unsure if you'll be able to get in. So rent this place at your own risk.