I'm not sure where to start.
The parking instructions were unclear. It said to park in spaces 1 and 2 but there were 2 spaces within a few feet from each other marked 1 and 2. We were lucky to not be towed.
I asked for a few extra towels and the responses took forever. They have a laundry section but didn't make me aware of it or give me the info until our 5 days was almost over.
The sink in the bathroom took 5 minutes to drain. The drain in the bathtub upstairs didn't work and they said they would send someone to fix it. That person didn't show up and we weren't given an update until the next day. The handyman eventually came and parked in my spot and forced me to park on the street making ut difficult to take things back and forth to the car with a toddler. He wasn't able to fix the issue while we were there so we had a week of the tub not working.
WiFi was unclear and could've easily put instructions on the app they force you to download.
After admitting to all of this andnothing was really done on their end besides saying sorry.