We did not have the right access code to enter the unit when arrived and had to wait to hear from customer service to provide access. Once we did get into the unit we found the entire place dirty, messy, and not cleaned whatsoever. It was disgusting. We were on hold with the customer service team for almost an hour before anyone got back to us. With a baby, we couldn’t just wait in limbo so we reached out to Airbnb for a resolution and had to scramble to look for another place to stay last minute. So disappointing! Not recommend.