We Paid for early check in. Arrived, house was not cleaned or ready for new guests. Called immediately, multiple times to all contacts provided with no response, we received TEXTS back. We’re told cleaners would arrive by 4pm, around 4:15 we were told the back up cleaners were on their way. Nobody showed up, 6:22pm we were told cleaners were not coming. Cleaners would be there in the morning. Cleaners NEVER CAME. No communication from the response team since Friday!! House was completely a mess, sand in floors, showers, food, trash everywhere, dents in the walls. Piles of sheets, towels. No made beds. No clean sheets and towels. Completely unacceptable!! This was the worst experience I have ever encountered. We are requesting full amount back. Again we called multiple time, never once did the team call us back, they texted. Arguing that the cleaners arrived to clean, but they didn’t. No call, no text, nothing!!! I am so upset.
If you want they want be in this business, they need to be professional. Pick up the phone, be respectful of your guests. Their responses never took responsibility or action to make the situation right. Pick up the phone and not be a coward. They should be out of business with the way they handled this. Absolutely unacceptable and horrible experience. I will be reporting them.