Michael was responsive to our questions and took care of any issues we had. We really enjoyed the outdoor space a lot, and were pleased that we were close to many of the things we wanted to do. Only complaints we had were the pillows were too soft (personal choice), and personally, I thought the duvet covers were a pain. I don't like them. The comforter inside was constantly shifting and needed to be adjusted. Overall our stay was really pleasant, and again the outdoor space was amazing and made the trip quite memorable!