I can't speak highly enough about Carl...I had to make a last minute reservation AND check in early and Carl made the whole process stress-free and seamless. He was genuine and caring in his communications, empathetic and helpful. Carl was so thoughtful in how he designed this lovely space. You can tell that he put lengthy amounts of time and effort to consider every amenity that someone would want while traveling...from lighting to coffee & tea to shampoo & body wash and even toothpicks...YES TOOTHPICKS!!! The accommodations provided were one of the highlights of my entire trip to San Diego and I definitely plan on staying here the next time I come to San Diego!!! :-)