Upon arrival, check-in was easy and location was good.
However, as my family and I arrived, we noticed multiple details that did not match the pictures, or description of the listing. There were multiple stains throughout the carpet in the house, dirty jacuzzi, scuffs on the walls, dirty vents, broken sprinkler, broken doors and handles, missing lamp shades, and the guest unit did not include A/C, however it was listed in the description, which left the room very humid and uncomfortable, forcing my sister and her 4 year-old son to sleep in the living room on the floor.
After communicating with the host about our check-in experience (the goal of this was to let him know the fair assessment of the situation of what we walked into), the resolution offered was to have my family leave the house in order for the cleaners to remove the stains on the carpets. However, with a child and a disabled individual in our group, that was very difficult to accomplish. The host encouraged us to enjoy our stay for the entire trip and he would communicate with me regarding a compensation. However, we did not hear back from him until we checked out, not once did he check-in with us throughout the rest of our stay. Upon checking out and leaving the house in great condition, he stated he would leave me five stars.
In short, I followed up after arriving back home regarding the compensation, which I asked for one night and the cleaning fee. The response was that he did not feel that was fair and would offer only the reimbursement of the cleaning fee. He stated that if I took the compensation for the cleaning fee, it would forego any negative review of each other. Additionally, he stated the intention to leave a bad review on my account if I chose to continue to leave an honest review about our experience.