Heather was always kind and courteous. Every time we would text or email her should responded quickly. Heather even let us check in early to drop our stuff so that we could immediately go to the Ocean with the family. The cleaner even helped my husband to carry things in. We loved being able to have a washer, dryer, refrigerator , stove and microwave. We saved a lot of money on food. We loved being able to eat and prepare our own meals.The neighborhood was calm and quite. It is within the flight path of the airport. The airplanes stop at 11:00 pm and start back up at 6:30am.. Overall a really good experience with Heather. I hope to be able to business with her again... Thanks, Dan and Holly