My recent experience was beyond abysmal for a multitude of reason. The apartment lacked basic safety features (no carbon monoxide or smoke detector), the hallway smelled of mold and had spray paint on the walls, was in general disrepair (bathroom door did not close), lacked clean sheets and blankets, did not overlook Petco park as depicted, did not have any of the amenities listed available, was operating as an Airbnb property in a building which prohibits such use (and made us aware to not talk to anyone in the building after booking), was located in a dangerous location (my car was broken into, laptop, chargers and clothes stolen) and is run by a fake account.

Additionally, as mentioned, the apartment is listed as being able to accommodate 6 people. I visited with 3 and we were on top of each other. The bed was covered in a plastic cover with 1 top sheet provided. The pillows did not have pillowcases nor were there any blankets in the apartment. The view and amenities listed were non existent.

The owner’s profile is clearly fake and should have been a bigger red flag, something I regret. The photos are clearly downloaded from the internet and as you can review for yourself, the conversation felt bot like for part of the time and only turned threatening later in the conversation. After I demanded a refund I was threatened by John in a message where he noted that he had “all of my information and I had none of his” and “I should be careful.” I question how AIRBNB could possibly allow such a clearly fraudulent profile. A profile operated by a seemingly dangerous person. Me and my guests arrived late Saturday night and had no alternatives at the time. We departed the apartment first thing on Saturday morning once daylight highlighted how truly disgusting this illegal AIRBNB was. I am a long time user and fan of AIRBNB and have never had such an unpleasant experience. I feel embarrassed that I booked such a terrible place and booked my following night’s stay at the Hilton.

I believe John and his partner should be banned from using your platform as (i) give your service a terrible name and (ii) are clearly dangerous and fraudulent accounts and (iii) run what amounts to an illegal/prohibited AIRBNB.