When we arrived to our room, we were dismayed to find dirty towels and bedsheets strewn about the room. Upon communicating with Chloe, she was able to verify that their designated cleaning crew neglected to clean our room prior to arrival. With haste, she booked us into another room for the night, while they cleaned the room we originally booked for. While the sudden change in plans was unexpected, I appreciated how quickly Chloe responded and how cooperative she was at resolving our issue.