Never again in a million years. Beautiful location. Terrible management. The absolute worst check in experience I have ever had in an AirBnb. We got in late after midnight - it was challenging to find the front door and it was a one way street so we circled multiple times. I got buzzed into the building once, followed the instructions to get the parking pass and left to park.
We could not obtain access to the building after that. We called, left multiple voicemails and AirBnb messages in the app to no avail. It's after midnight. Finally a friend visiting someone in the building lets us in and we get into the unit for the night. There is something written on the table that we are supposed to have a key to get building access. There is no key there. The door to the unit is keypad and it works great.
We settle in. It's a beautiful loft with a huge window that's been baking in the sun all day. It's at least 90+ degrees in the unit and we can't even leave most of the windows open because there are no screens and we dont want to get eaten alive by bugs. The wall AC would have been adequate if we had 4 hours but it did not work quickly. We sweat through most of the first night and sleep terribly
No one called to check in the next morning. We had to call and let someone know we barely got into the unit on random chance. did you get in? Yes, we did but basically by chance. Can you bring a key? They will check with maintenance. Do we want to leave? sure, yah, that's the point, I dont want to be hostage in my apartment They will buzz us back in, they promise. OK fine.
We go in and out in the morning and have no issues. Of course, we leave to see friends and are out late. It's now 2:30 in the morning. Do they buzz us in? Absolutely not. We call. We message. We have to sleep on a couch with friends. My poor dog did not get to eat dinner. We have no clothes to change in to or toiletries.
Response from management was terrible. They refuse to refund me fully because we stayed in the unit the first night but dont offer any sort of refund. We only got in based on a random passerby and didnt sleep in the unit at all the second night.
Management refuses to take my calls, call me back, suddenly they have bad reception and cant take my calls. Totally unprofessional. I love staying in AirBnbs and meeting new people and contributing to great hosts and the local economy. This company is a scam and a joke of a management company. They would have a great business if they cared, at all and they would have had a repeat client.