Both Drew and Neal responded quickly when we needed help with the TV/DVD player and when we blew a circuit breaker. The spacious cottage was darling and meticulously cleaned! Everything seemed brand new and the bed was very comfortable. The red, white, and aqua color scheme was delightful and very relaxing. The full kitchen was well equipped. Access/checkin was effortless. Unfortunately, our 4-night stay was during a rare windy cold spell and the cottage was very cold (no furnace). A space heater was provided, but with upper 50s and low 60s in the cottage, we had to wear sweatshirts and move the heater around with us.