When I say this was by far the worst Host and experience I have ever had with Airbnb! I give Airbnb an A+ to be fair with their customer service for helping me get a refund! 1st, she instructs you to lie and say, if any neighbors ask, it's not an airbnb since her condo may have no clue. The Winter storm Eliott fiasco had my flight canceled. Laura communicated with me until she found out my flight was canceled. Called her number, which was her assistant who was completely unprofessional, having music in her car blasting while I'm trying to talk. Then said to call her. The only thing I wanted to do was reschedule the date since my the flight got canceled. She never responded. I get your cancel policy says no refund, but give me the respect to at least hear my case. Then when I try to cancel, she instructed Airbnb to offer no money back not even a small percent!! All this would have been avoided if she would of just talked to me. F++ and she should be kicked off of this platform!!!