READ BEFORE YOU BOOK. I booked on behalf of my grandparents. They arrived to the unit and said it was extremely hot and they couldn't find the remote to turn on the AC. I spoke to a Gina four different times. She kept saying she would call back after she speaks to the manager. SHE NEVER CALLED BACK. I emailed Carlos as well, and no response. My grandparents are in their 80s, and my grandfather suffers from a heart condition and the heat aggravates it. I ended up canceling due to the lack in communication and because the room is not how it was described. My grandparents had to find alternative accommodations in a city that they don't know due to the substandard management of this airbnb. It’s been over a week and I still have not heard back from Carlos. I filed a case with Airbnb and am trying to get their money back since they were only there 1.5 hours- waiting for someone to tell them how to turn on the AC. Side note- there weren’t any instructions on it, so that makes me feel like it was broken and they were just beating around the bush. Anyway, worst rental property management and hosting ever.