This home was a disaster the moment we arrived. The host decided last minute to meet at the home, and we didn’t understand why as the instructions say keys in lock box. The host and on-site manager were there to ensure we understood the rules and to tidy up from the guests they had to kick out before us. No precautions for COVID-19 were taken in regards to gloves or masks when we arrived. I understand this is their rental home but they should have worn masks or gloves as we walked through the home.
We were told right away that they installed additional cameras in the backyard and the garage because the tenants before us had the police called on them by both of the next door neighbors. The police were called on them for loud music, profanity and people hanging out in front of the home and backyard. She wanted to be sure we knew that they would not tolerate any disturbances, which we wouldn’t have made but we were concerned that we couldn’t use the pool or backyard without a sound due to the prior tenants. The home was not cleaned professionally, the house was a mess. Dirty dishes, stove, carpet, floors, a bad odor from the fridge and bathrooms were less than sanitary. It seemed as if they just did a quick wipe down, because we were on our way. The pool was a selling feature but was dirty and murky. We asked them to clean it and they had mentioned it was cleaned before we arrived, and safe to use which was untrue. The side yard smelled like urine. We had to clean everything inside again just to feel it was safe to stay.
I would much rather have been told that they need more time to clean because of the last tenants and given us an additional day to stay. Or told us what happened and given us an opportunity to cancel. We couldn’t relax and felt we had no privacy. When we complained again to the manager about the pool and side yard, he came by and took a gallon of Clorox and rinsed the side yard. For the pool he just turned the pool pump on to circulate the water. We feel that all of these things could have been prevented if the host would take better care of the home prior to our arrival.