I had a few serious complications with arriving to the airbnb. In this time, Michael was very difficult to get a hold of, and very unforgiving in his response to my request for changes of my dates. I made several calls to him that were unanswered and unreturned. I was unable to get a refund for days I was not able to make it to the apartment... On some level that is reasonable, however, I had contacted him so many times and received responses either way too late or not at all. Finally, he suggested I cancel the stay, so I did, per his suggestion - just in case the days would be rebooked... in which case he could give me a refund... Even though no one stayed in the apartment on those days, and even though I booked the place very last minute... In other words, there were not reservations for those days, and he very tightly held on to the money that I paid, even though the apartment went unused. I received no response to my messages regarding my situation and why I was asking for the date changes. I intended to at least pay for the days up until I requested the date change, even though I did not stay there. At least that was fair. In the end, I did not stay there a single day, lost all of the money for my total stay, and received no response from Michael after explaining to him my full situation, and after he suggested I cancel the reservation. This was upsetting because I really just felt taken advantage of. He was the one to suggest that I cancel the stay entirely, on the off chance that someone else would book those days, and I heard nothing from him after. Bottom line - he got all of my money and I did not stay there a single day. The room would have sat unused regardless. I am sure it is a nice place, but I have stayed in so many AirBNBs, and I never met an owner so unforgiving about date changes.