Kristen was wonderful from day one. She did not miss a beat with communication. Her place was clean and spot on from the picture. She was accommodating and even added an extra pizzaz when I told her what my family and I were coming into town to celebrate. The place was well secured, cozy, and easy for ride shares and food deliveries to find. When we had issues with the shower, she offered to send someone over right away (on a Sunday). She was personable, kind, and responsive.