She communicated by text, when we had a question. She was available by text, but not so much in person. When I texted her to ask the size of the bed, before booking the room, she replied that it was a queen. However, when we got there, we discovered that it was only a full size bed, which was not what we had wanted. I would never have booked the room, if I had known it was only a full size bed. The apartment is near a noisy freeway, so the neighborhood was not very appealing.