Before check in I had offered to pay a sort of “cleaning fee” since I travel with my service dog who sheds. This was right before and he insisted on $200–which seems extraordinarily high especially when the cleaning standard is allegedly already so high with COVID. I didn’t have an option but to pay it. That being said, the place is absolutely beautiful. It was perfect for my work trip—there’s a washer and dryer as well as a kitchen and coffee maker. There is a hot tub that is very relaxing and a nice back yard. The traffic and planes get loud overnight but luckily I was pretty exhausted and able to sleep through that but keep that in mind if you’re a light sleeper.
As far as communication-everything began well with notices of when they were coming by to take trash out and check hot tub etc. I then got a message accusing me of having my service dog in the hot tub. This was simply not true and put a sour taste in my mouth as a veterinary student to be accused of something so insane.