The Airbnb is absolutely incredible and the location is unbeatable. However, we had a couple of bad experiences here. First, our official check-in time was supposed to be 4pm. I texted them at 3:30pm, asking them if I could possibly check-in earlier, and they said that the cleaners were still at work so it wouldn’t be possible to check-in sooner. Then, at 4pm, my friends and I arrive and the place wasn’t cleaned at all, so the hosts basically lied to me.
I contacted the hosts and they said that someone would come immediately. But the cleaners didn’t end up coming until 6pm and the house wasn’t cleaned (it was a complete rush job , as well) until 7pm.
The following day, my friends and I used the bathrooms as normal people would and ended up running into some significant plumbing issues where we couldn’t use 2/3 bathrooms (w/ showers) until 6pm.
I’ve been an Airbnb user for 5+ years now and can tell you that I’ve had amazing experiences all over the world but can tell you that this was by far the worst experience I’ve had. Luckily, Airbnb support and the hosts worked out refunds for cleaning fees and 50% of our total fee, which was the only saving grace to this experience.
I doubt I’ll stay here again unless the propriety is managed by another hosting company.