False advertising about the two bedrooms downstairs.
Separation between two rooms is nonexistent.
No privacy between the rooms at all.
Owner is very unresponsive.
This is the worst experience I have ever had with Airbnb, it makes me want to quite the platform all together and only to book hotels from now on. The owner is doing false advertising. This is a 2 bedroom house instead of 3. They separated the room downstairs with a sliding door and very thin wall. There is absolutely no privacy between the two rooms. There is also huge gap in the sliding door. The door does not lock neither, you can see everything through it, you can hear everything through it. We have two couples and one guys, it's so awkward and embarrassing to stay downstairs. Being a two bedroom house, even though the location is great, more than 1000 per night is still a rip off. The owner is very unresponsive. Customers support from both phone and text will only relay my message to "local property manager ". This so called local property manager is also very irresponsible and unresponsive. We were asking for full refund to leave the place. Once the Vacasa customer support notified him/her of the issue, they sent a maintainance guy without even contacting us for resolution. The plan to simply put some curtains to cover the gaps while we are demanding refund. We already had to stick paper towels on the sliding to cover the gaps, I don't need a maintenance guy to help me cover the holes.
Airbnb support is not helpful neither. I notified the issue within 10min of checking in, we wanted to get rid of the room with full refund and book hotels instead, however, they dragged on literally until our week of stay is over. They said I should wait until the owner to respond first but the owner is not being responsive at all and hasn't give me any meaningful response for days. Then I asked airbnb is there a deadline for them to respond and airbnb replied telling me the owner set their deadline. What a joke! We had to stay in this house until the end of our trip.
Absolutely do not book this room if you are a party of 5 or above. Airbnb has been great for me until this stay. If you have any issue with the house and the owner is unresponsive, nobody can help you. Airbnb will forever lose 5 customers.