Hosts were hands off in a good way but super responsive when we needed them. This is a great place to stay if you have dogs. The location was so nice, we walked around a lot. It was quiet and very close to downtown and Balboa Park. Great neighborhood. I do have to say I didn't sleep either night at this place. The first night there a smoke detector in another unit chirped every couple minutes. The second night some people checked in really late (not sure exactly what time) to the upstairs unit and took a long time to settle in, they had big dogs with them so it was echo-y and loud until very late. Disclaimer: I am a very light sleeper.