Edward was a great communicator while we were staying in the Airbnb, but as soon as we had some very reasonable complaints after we left, he stopped replying.
The cleanliness was horrible. There was tons of hair all over the floor throughout the whole place. The bed comforter had hair and lint all over and the toilet even had hair inside of it. The place smelled very musty and old and nothing like cleaning products. The place had obviously only been “picked up” and not cleaned at all. Or else we would have smelled the cleaning products, the floors swept at the very least, and the comforter washed. It’s horrible to stay in a place where you know the bed was not cleaned!
We very nicely messaged Edward about the cleanliness issue, he replied asking for pictures. When we replied with pictures he conveniently stopped replying, and did not offer any sort of refund.
Would not stay here again, and would not recommend.