communication was very good, they always answered us quickly, but if you want to encounter a clean house, do not choose this place. I had to wash all the bed linen the first night I went and nowhere was it as clean as it should have been. When I said this the next day, they said they could give me cleaning service again, but I had to work at home, I didn't want this. also the washing machine was not working and there was no detergent for any machine in the house.