The listing stated it was a five star place, however, furniture in room had stains on wood desk and side tables. Food in bed frame. We read all thru the listing that we needed to give a five star rating or we would be banned from her Air B and B. We felt intimidated to give a 5 star, however, people need to know what the process was to get into our room and during our stay. I took pictures... We were unable to contact Maggie due to phone not opening Air b and app emails. I contacted John, the emergency contact, whom Maggie sent us name for urgent/emergency only. I am handicapped and depend on a walker to walk due to an injury I did a month prior. We arrived to the apt at 9:30 pm and by the time we got in our room was 11:15 pm. My husband worked all day then we drove to San Diego. There was a lot of walking, no place to park car while we went on a long difficult scavenger hunt thru parking garages and looking thru storage unit (gate very difficult to open) finding the correct bin that had the keys for apt. We then looked at the end of many steps to enter apt, however the picture of door with the apt number on it was fuzzy. I called the number given to me for urgent things asking for the apt number. No one returned my call. Emergency contact eventually came out of apt and met us rudely. My husband offered him a hand shake, however, the guy just turned around and stated, "Why did you use the cart for luggage, you only rented a room?" I said, "we are staying four nights, and I'm handicapped." From 9:30 pm to 11:15 pm I called the number given to me at least 3 times. emergency contact would only text me, "Whats up?" I tried to tell him we were having difficultly getting keys and apt #. If you are handicapped, this is not the place for you. No handicapped safety bars in bathroom and bed was very low to the floor. It shouldn't take almost 2 hours to check in!