Almost everything about our stay was great - clean, easy check in, OK location. Everything exactly as described.
Except - our first morning of the stay we work up at 7:30 without power. Discovered power to the entire building was cut off. It took 2 hours for someone to get back to me and another hour and a half for an explanation that power was cut to the whole building due to maintenance and there was no time when it would return. So, no internet, no kitchen (electric stove) no lights (no windows in bathroom), no laundry, no AC. This was supposed to be the halfway point in a month long road trip and my wife and I had a lot to get done, including work for our jobs. We had to leave the apt to go buy breakfast and lunch while the food we purchased to cook sat in a cooler, work from a noisy cafe, and delayed our entire plan for the day.
Power was finally restored a little after 2:30pm and during the day the most communication received was “sorry for the inconvenience”. Judging by the reaction of the full time tenants in the building the power outage didn’t exactly seem like new news to them. Which leads me to believe this was planned and residence were informed to prepare long before. Adrian and Gio either didn’t care about this and decided to gamble on whether or not their guest would be affected or are trying to run too many b&bs and don’t pay attention to their properties well enough.
At no point did anyone message me and say “hey, here’s a partial refund” or “sorry, dinner is on us” nope, just a “sorry for the inconvenience” which in customer service language means “too bad, you’re SOL and you already paid”.