After a mishap where we could not access our Airbnb the first night, Joe immediately made things right by reimbursing us for the hotel we had to get and took care of the issue first thing the next day. He checked in several times to make sure we could access our Airbnb and to see if we were having any other problems. We appreciated his willingness to remedy the situation. We give Joe 5 stars and would stay at his place again.