TLDR: Don't go here if you are traveling with family (baby) and/or you have a car.
Location:
We traveled as a family (me, my wife, my toddler son) and it was our first time in SD. We did not know anything about the neighborhood and this place is located in a very shady place with many homeless people on the street. We heard constant police sirens and arguments at night. We even got an alert on our phone through a neighborhood app saying there was a fight with serious injury just a few blocks down.
Parking:
Parking is TERRIBLE. I grew up in NY and been to many major cities and am pretty good with parking, but it was so hard to find parking here. The first night, I had to drive around 30 minutes to find a parking.
Early check in:
First of all, they charge for early check in. They are not wrong in doing so, but I thought maybe an hour of flexibility would be generous. What I DO want to complain about is that even though we expressed we wanted to do paid early check in so our son can take his nap, we did not get any message even until 2 pm, at which point I thought it was pointless to do early check in since we just had to wait 2 more hours and our son fell asleep in the car.
Communication:
In addition to being hard to reach, I think it's unacceptable that they hide their address before you check in. They simply put down the street name and not the exact address. I think they are scared people will cancel after looking up the location in Google Maps. The check in process is very weird.
1/ you contact the "check-in specialist" at check-in
2/ the "check-in specialist" gives you an address to meet up across the street
3/ you walk to the apartment with the check-in specialist.
Basically, you don't know the address even right before you walk in.
Some good stuff...
The interior was done very nicely and it was very spacious. I think this is more suitable for younger people traveling in larger parties that want to enjoy the night life of downtown SD.