Worst experience ever using AirBnB for us. We’ve stayed in many places over the last few years through AirBnB and had nothing but fantastic experiences, but stay away from this one and the business that manages it. They accused us of removing a duvet and opened a !! $1000 !! claim (what duvet is $1000??) against us only to take it back when the duvet was found later. They accused us of leaving garbage and dirty laundry in a garage we didn’t even enter.
They’re sneaky and dishonest: on booking a pool was listed in the amenities for this property. We couldn’t find a pool, so we messaged the host who proceeded to try and convince us that the hot tub was a pool (my pregnant SO can’t enter a hot tub) for 20 minutes until finally admitting there was no pool. Due to this inquiry they removed the pool from the amenities and acted like it was never there.
The “contract” they send you is a joke and reads like someone with no legal experience made it up as they went along. How could anyone possibly be comfortable on a vacation after reading what is essentially a list of items that require the “guest” to walk on eggshells to avoid exorbitant penalties.
This property in particular is very close to the airport and neither of us could get uninterrupted sleep until we bought earplugs. This really detracted from the experience.
Don’t make the same mistake we did.