My wife and I found multiple bugs crawling on two of the mattresses on our first night at the house before we put our children to bed. It was late so we reached out to Swell with pictures & videos to make them aware of the issue and to notify them that we would not be staying the night. We loaded up our luggage and our family and drove to a resort to stay the night. The host said that the owners of the house were staying above us on the second floor and would come down and take a look. We had already left at this point and were not interested in staying at a place where bugs were crawling on the mattresses under the sheets. The host refused to offer a refund so we had to get Airbnb involved. Thankfully AirBNB took care of the situation and offered us a full refund after viewing the photos and videos we sent originally to the host. I would not recommend this place at all. Bugs on mattresses would be the obvious reason but the host refusing to take ownership and offer a refund was really disappointing!