Carl was responsive if we needed something however we did not have to contact him too often as his place met our expectations and was true to the listing. We are a young family With a 3 year old and we would highly recommend Carl and his place to anyone looking for a getaway family or otherwise. You can expect a clean stay with no surprises. Perfect location directly above a great coffee shop, 1 block from beach and bay. We will be returning at some point; thanks Carl!