This Airbnb is extremely clean and the communication with Bill is fast and clear. The location is quite good. It is a small room but mostly convenient. It doesn't have a desk, which would have been nice.
Unfortunately, it is very much a business and quite impersonal. Their policies are very rigid: despite my room being ready at 3 pm, I was not permitted to leave my things there until their 4 pm check-in time so I needed to leave my valuables, including camera gear and my computer, in a shared locker, which left me feeling uncomfortable. Their cancellation policy was also inflexible. When I needed to cancel my last night 5 days before my stay because the event I was attending was cancelled due to the coronavirus, the response was simply that due to the policy they couldn't accommodate my request to cancel one night out of three. Don't get me wrong, the policy is clear. However, most hotels are more flexible and Airbnb used to be a space where you would stay in private rooms or apartments when locals were away or willing to share their space. As a result, people were to be more empathetic to these kinds of changes. This Airbnb is not like that; like I said, it is a money-making business. Overall, my stay was fine.