While the location was great for little Italy, the stay was terrible. Our keys didn't work and had to ask to have them recoded twice. Called down to front desk to let them know that our toilet would not stop running and the bed was extremely squeaky. we were told there was no other room to move to and no offer to come fix the issues. called again to front desk, and had to call 7 times because it was going to voicemail, to ask if they could bring up towels and coffee and was told no that I would need to come down to get them. Shower curtain didn't go to the floor and got water everywhere which is why we needed towels. The beds only had 2 sheets for blankets and were very uncomfortable. The walls are paper thin and cleap hard floors so you can hear every foot step. sounded like the room above us was rearranging furniture all night. And the valet finds cars by hitting the lock button so all you hear constantly is car horns. I do not recommend staying here at all.