William was very responsive to any inquiries. The Loft is close to Balboa Park and it is located in a area that is close to the Zoo and many restaurants. The Loft is located in a airplane landing zone. If your a light sleeper there are earplugs to help with the noise but it wasn’t that bad. There is a Marketplace store within walking distance that we used to get lunch, snacks and ice. I would recommend staying at the Loft and would stay there again.