There were many disappointing and concerning aspects of your hosting and the property itself. First, they aggressively asked me to book when I sent them a message to see if they took dogs ( I rarely book places, my husband does, and I did not realize it says in the amenity section) so I booked with them thinking they allowed dogs. They would not cancel my reservation when I realized my dog mistake, then they told me the dishwasher was broken. The stay was for me and 4 young hungry adult sons, still, they would not cancel my reservation! They portrayed an attitude of expecting the guest to put up with whatever is not disclosed, accurately portrayed, or broken in their home! Owners said that the dishwasher was broken so I just needed to "go without" and "hand wash "on vacation with 4 very hungry young men! Third, it should be disclosed that this is a guest house or small home located behind a home and in an alley so there is zero to no airflow for an unairconditioned home. One knows that cool air is to be had in San Diego if there is NOT concrete blocking airflow on every angle. They said it was the hottest week in San Diego, it was damp and rainy. It was uncomfortably hot. Fourth, the pictures are not accurate as to decor. Three of the rooms had dated or ripped bed coverings. Fifth, they state that the house can sleep 10 yet there are NO chairs in the house for 10 people to sit. There is 1 couch! We needed to move dining room chairs to the family room to even sit together. Sixth, “the kitchen basics” did not cover basic cookware. The ONLY pan to put in the oven was a muffin pan so that is what I made for my son's birthday...no cookie sheet, no pyrex, no glass or metal casserole pans, NOTHING. No hot pads to take out anything from the oven or to set a hot pan on. I had to use a bathroom towel. There were no washrags or extra hand towels to use in the kitchen. There was no ice maker and no ice trays to even make ice! The coffee pot was for 4 people but they say you can sleep 10, you can’t even seat 10! Seven, the floor had a crack in the kitchen with water coming through it from the overflowing dishwasher from the guest before. Eight, the screen door was broken which allowed for flies to go freely in the house. It had to be opened since the circulation in the house was so bad. Everything from being an alley house with zero air circulation to the state of the kitchen and lack of sitting spaces should be disclosed. I have been an owner and never gotten a bad rating on a stay because I believe in consideration of others, I would never treat a guest like this. None of this was acceptable. The owners had an attitude of "deal with it" and were ungracious if offering me a discount or in canceling the reservation when the dog and dishwasher issues emerging. I have had rental properties in the past and would not dream of being this high pressured or dishonest about the state of the house.
We have canceled 1 reservation when things were not up to par, the owner knew it and fully refunded us! I did not even ask them for a full refund only a fair price for what I got! They don’t care about their guests as many on here do! Including the place, we are now! They care only about the profit in my estimation!