I made this reservation for my mother (who's computer was down, but is also on airbnb). She said the room was very, very clean and exactly as pictured. It was easy to communicate with Luke, though the office is not always staffed (so you need to coordinate your arrival time). The $75 cleaning fee was excessive, especially as she was instructed that before leaving she needed to dust, vacuum, clean the kitchen and wash the sheets and towels (there is no washer in the room) before leaving.