Zen Garden's location is ideal for anyone interested in Balboa Park and the Zoo. The ability to explore the park, museums, and zoo without having to drive and find parking is fantastic.
Parking at the Zen Garden and checking in were very easy. It is a walkable, family friendly area.
Our family of four enjoyed our stay and would definitely stay at Efrain's again. The Zen Garden has snacks, coffee, shampoo, extra towels, AC, fans, and a porch that overlooks a beautiful garden. I enjoyed drinking coffee and watching hummingbirds in the morning. My kids enjoyed the smart TV/access to Netflix.
Efrain was incredibly helpful and responsive to any of my families inquires. We experienced a user error (our error). We were unsure why the washer would not run through a full cycle and drain. Efrain responded within minutes and had the wonderful cleaning staff come help. It seems we overloaded the top loading washer. Efrain and his team were helpful and understanding of our own error.