We weren’t able to check in before 4 because of the cleaning process, which would have been understandable, but upon arrival there were dirty dishes that were put into the clean cupboard, the floors were filthy making our feet black. The carpet and sheet had stains all over them. And on the last night the neighbors you rented to kept us awake all night with drinking, loud music, and a large group of people talking loudly right outside our window.