Moe, was very responsive and quickly responded but unfortunately we had to call customer service and complain to get a full refund. After we checked in and realized what was listed in the listing was not what we actually got we reached out to Moe for a refund and told him we no longer wanted to stay there, because we felt like it was a bate and switch. We contacted him 1 hour after check in and he responded that he could only refund us 1/2 a days worth out of our 2 days we paid for. I didn’t feel like that was fair considering we were lied to and wanted to leave because of the false advertisement. After speaking to customer service and providing them with photos they agreed with us and issued us a full refund.