The host did not send the check-in codes until after I messaged them 2 hours past check-in time. I get in and the air is not working. I was at the beach and wanted to take a shower but there was no water so I had to take a cold shower. The legs of the bed were broken.
They had another until across the hall but told me I had to be back out if that by noon the next day. That also did not have hot water. While I was brushing my teeth some water dropped on me from the room above. I can only imagine it was also a bathroom. The Wi-Fi did not work well enough to watch TV, but that felt insignificant compared to the other basic necessities lacking.
The worst part. I was given the run around by customer service. They keep saying they would call me back with a solution but never did. I would get a message that "the person that was helping me left for the day" and the new person would now be helping me. Needless to say, I never heard back. This is the second time I've experienced such terrible support for issues with a listing. It's time to check it other companies for housing when I'm traveling. The customer service team here really seems to not care.