Matt and Gabrielle were super friendly and flexible when it came for my request for a last minute early check-in because of my pup and late check-out. They also demonstrated good judgment and let my pup play in the yard with their children and large dog because my pup is super sweet and friendly — this protects her children and large dog as well as me. They were very responsive with questions and made sure to leave the patio door open to air out the unit. The a/c worked very well! Contactless check-in keyless entrance to the unit was also great!