My stay did not go very smooth to be honest.
1. There was an ant infestation above the bed
2. We were unable to smoothly enter the air bnb one night because it appears there is a deadbolt issue making it difficult for the key to turn.
3. The towels smelled like mildew to me.
4. When we arrived Kelly is in the hot tub with her daughter.
Now overall very friendly, I reflect back and feel it lacked a sense of professionalism. I understand hiccups happen but I think it’s about how you try to resolve the issue with the guest overall ( also I leaned air bnb isn’t for me on this trip ) so take what i say understanding that I decided if there is an issue I want to be able to not feel like I’m waking people up ect.
I wish I could post a video of the ant infestation above the bed because it ultimately had me pack and leave the air bnb very early in the morning because I couldn’t sleep and ants were crawling on myself and toddler.
Now I will admit I received an email with an apology, and expressing she wished I would have let her take care of it ( I sent emails early in the morning , but of course no answer to those emails hours well into us leaving the property)
But there was no effort made for a refund on a nights stay or some compensation for the inconvenience and ultimately I feel when a guest has experienced something of the sort something other than a verbal apology should be done to really stress understanding of the inconveniences during the stay.