In my experience, Airbnb hosts handle the process a variety of ways. Susanna is just wonderful. We found the space exactly as described, super clean, and comfortable. We really liked the pleasant residential neighborhood only three blocks from lots of restaurants and cafes, too.
But Susanna made the whole experience extra sweet. She's warm and welcoming. Never intrusive, but was available if we had questions. And all the little extras! Chocolates and mandarins in the apartment, plus a french press with coffee and tea, and milk in the fridge. And instant oatmeal and microwave popcorn and biscotti. I mean, what else could you ask for?!!
Her sheet on local places to try was super handy, too. Just perfect for our holiday weekend getaway!