The check in process was smooth. I was a bit apprehensive about meeting a check in specialist, however he arrived very promptly and was able to easily get us checked in. When we initially arrived at the building, the elevator was not working and we had to carry our luggage up to the fifth floor. Whatever issue the elevator had was resolved and we were able to use it the remainder of the trip. The unit itself was accurate to the photos. Good size for two guests, good accommodations and a comfortable queen sized bed. There was no remote in the room when we arrived so we were not able to use the TV that first day, however I let the hosts know and they had a new remote delivered the next day. I did have some minor concerns about the overall cleanliness of the unit. I found some clothes left from other guests underneath the couch and there were several hairs on the bedding that clearly did not belong to myself or my partner. Although the building is very centrally located, it is located next to a number of bars and makes for a lot of outside noise on the weekend. We had quite a difficult time getting to sleep as it was very very noisy inside the unit. Was convenient for walking to bars and restaurants, Petco Park etc.. Hosts had great communication and were prompt to respond to any of our needs. Overall I’m not sure the price reflected the quality of experience, but it was a fine booking for our last minute trip.