We stayed at Jan's place over the Thanksgiving holiday. There were some pro's and cons. Leading up to the stay, Jan was very prompt with her communication and answered a few questions I had.
Upon check-in, we found that the apartment was unfortunately not that clean. There was food in the sink, pet & human hair all over the couch & towels, and hair in the shower. It was hard to relax and feel comfortable.
The A/C also broke the first night we were there, and the apartment became extremely hot. We got it working again before we left, and throughout the time it was broken, Jan was extremely communicative and responsive in trying to get the issue fixed. Her assistant brought us an extra fan to help cool the place off. Obviously the A/C being broken was not their fault, and it was a bummer, but she was gracious and responsive.
The couch & bed weren't super comfortable, but they did the job. Also, there is a fair amount of street noise, as this place is located at a busy intersection. I was glad I brought my ear plugs.