This was my first Airbnb experience and will be the last. I am stunned that anyone can get away with such blatant misrepresentation and dishonesty and be allowed to carry on.
I booked this place based on the pictures but that is NOT what I got upon arrival. When you initially open the door a musty, old odor hits you. Then your heart sinks because the place looks dingy and not what you saw on the pictures. It’s obvious that they decorated the place for the pictures and then switched things out. When you question the “host” TWICE about it in correspondence, you get gaslighted. She claims it’s the lighting. OMG! How does the coffee table disappear due to lighting? How does the White Headboard and Footboard disappear due to lighting? How does the Bold Blue White Striped Bedspread Disappear due to lighting? How does the nightstands with lamps on it disappear due to lighting? How does 2 dingy carpet pieces appear that wasn’t there in listing due to lighting? I hate carpet because it’s unsanitary and I rented the place because it showed hard wood floors. So the white kitchen table in the listing photo disappears due to the light and becomes a nasty, brown vinyl covered table when you arrive with blue chairs not white. All of the curtains gone you see in pictures, not even the pillows on the stains all over sofa are the same. I could go on and on. When I called out the “host” about the discrepancies she deflected and told me: well, the 2 previous renters had no problem with it. WOW! When I asked her again about the Bait and Switch she said she is sorry that I feel that way. Refused to address the blatantly obvious. Oh, and the lovely inviting pictures from the outside where you may imagine sitting for a cup of coffee, forget about it. There Is NO bistro table with chairs under the window. The 2 modern large outdoor chairs you see on the pictures are replaced with 2 old twig chairs from grandmas attic with faded cushions and moldy pillows. Yes I have pictures. The little table in between the chairs was dirty. The half umbrella above is covered with black mold and a huge rip in it. Even the owner, Melissa from unit 5042 who was there with her 2 cleaning ladies asked me if I sent the “host” a picture of it. Nobody could believe it. I showed them the listing photos and invited them in to see the Actual stuff. Melissa actually, not only had her unit recleaned for the gentleman next door but refunded the Cleaning fee AND comped a night for him. She accepted responsibility and she is local there.
Add to this that you are being charged a $125 cleaning fee but you have to clean upon arrival. We take our shoes off at home so as a habit we did the same upon entering, only to have like sand all over our feet. Just for a few minutes of walking around putting things down, the bottom of our feet was slightly black. They wouldn’t even vacuum after the previous guest? When I was ready to load groceries into the fridge, my hand got a sticky substance all over from the freezer handle. I had to clean it and took pictures of the paper towel. Then I decided to clean off the two door handles of the fridge and I couldn’t believe how dirty it was. What kind of cleaning do they do if it doesn’t include the basics? At this point I was questioning what was even cleaned. I proceeded to wipe down the white speckled black granite to the left and right of the stove as at this point I wasn’t going to put my personal things on it. Just wow. From grease to various particles all over. Incredible. I sent a message to the “host” and told her about my initial experience, but I was busy setting up for my daughter’s arrival before picking them up from airport.
I have sent her pictures of everything like side by side that this is your listing photo but this is what we got plus the photos of what I cleaned off things. I had spent a lot of time, Completely refused to address the Bait and Switch. To add salt to injury, she sent me pictures of what her so called “cleaning” people sent her, like a bowl of condiments that the Cleaning people left there from the previous renter like if we left it there, and even placed a clear plastic tub with mustard pouches (left there by previous renter, it was on the top of the fridge) next to the 2 coffee mugs we left on counter as the tiny dish drying rack was full of the dishes we cleaned to make it look like an other item we didn’t clean up after ourself. I left the place cleaner then I found it, bottom line. I took a full trash bag out the night before. It’s not like I left there 3 days worth of trash. So my question is if you can’t even leave 2 coffee cups and a few things in the trash bag AFTER you had to clean for yourself upon arrival, what are we paying the $125 for? Absolutely despicable experience. Never rent from a person who lives far away and have no control over the cleaning condition of the place. Anyone renting from this dishonest woman and accepting anything other then what you see on the pictures, please contact me as I have a water front property to sell you on the Las Vegas Strip. I asked for the cleaning fee back and a night off which was the minimum, as she didn’t reclean for me and misrepresented her place on top of it. $1,028 for 4 nights,THAT place is a lot of money. And this was a statement from the