The host was nice when he responded. When we arrived for our check in at 3pm we waited 20mins for a response (since he has to buzz you in remotely). We thought we were scammed so asked for our money back and about an hour later he responded. We ended up resolving this issue and we agreed to stay. He apologized for the situation. The studio itself doesn’t have enough room if you’re staying for many days but it was fine for a short stay. The studio has a lot of the hosts items in the closet and drawers so I don’t recommend luggage.