This place is NOT like the photos. Dirty. Unmaintained. Neglected. AVOID.
I’ve stayed in airbnbs all over the country for almost a decade and this is the worst one I’ve ever had to stay in.
Upon checking in around 10pm, we found the hot tub cover off the hot tub, the water level below the jets, hot tub had kicked off so it was 86°, and filled with debris as well as rusty bottle caps. The bed in the master bedroom was covered in water stains from the ceiling leaking during a rain event that was two days prior. I reached out to the host and no response.
The next morning, I asked for additional sheets and what do to with the hot tub. As in could I fill it myself? Did they have a process?
They finally replied 20 min later and told me they could drop off sheets or send someone to make the bed. And that it was okay for me to use hose water to fill the hot tub. I asked them to just drop the sheets. I then filled and cleaned the hot tub on my first day of vacation. The couch cushions were soaked from the storm because they were put away wet two days before. I set those out to dry and went inside to make coffee. The coffee pot takes an hour to brew and the buttons are broken - half falling into the machine. This needs to be replaced.
Later in the stay, we tried to use the inside fireplace. Broken. We tried to turn on the outside fireplace. Propane was empty. I called the office at 4:12pm and got a message their offices were closed. So I messaged the host through the Airbnb app and was told I could go to ace hardware and get propane and they would reimburse me. What a joke. That tank should be filled before each guest or an extra should be at the house especially if the photos used on ALL the home advertising are of that view and fireplace.
The hot tub had no chemicals in it so after a couple min of someone in our party using it, they said it smelled weird and got out.
There are piles of junk around the side of house and overflowing trash. The windows are dirty. The white wall along the bar has probably never been cleaned based on the amount of scuff marks along it.
The carpet in the master bedroom has bubbled and is pushed up in places. Trip hazard. The headboard in the master bedroom is gross. Peeling. Chipping. Gets all over sheets. The glass doors to master bath and closet have felt stapled/glued to them on one side so they are transparent?? Who knows, looks terrible as it is actively fraying.
Freezer can barely be used. It is so over frozen the drawers don’t move. Ice goes everywhere if you manage to rip it open it.
The host was reached out to multiple times during and after my stay about issues and offered a 10% refund on the daily stay price and 10% off a future stay. Unreal. If this Airbnb didn’t cost 3k for a few days, it would be a different story. This is scam level photos vs reality. I called Airbnb and they told me that refunds are really tricky and usually don’t happen but after sending them ALL the messages I received/sent to the host and photos I was refunded within an hour. If that tells you how bad it was. Save yourself the money and having to be your own property manager and STAY ANYWHERE ELSE.
A shame to waste a stellar view on a place that is so neglected.