Our stay went pretty well. When they say text anytime they mean it. I had a dilemma at midnight and still had a decent timed response. I loved the house decor and amenities! The kitchen and bathroom are to die for! The freeway is pretty close to the house which causes noise and the neighborhood itself some neighbors play Hispanic hits throughout the night and day very loud which is a bit irritating, but overall the house was great. The neighborhood is in a lower end area, although security is great inside the gated area.