Although this is a unique place to stay and it has a beautiful outdoor area that you can enjoy, I do not recommend it to anyone because of the host attitude. If you read all the reviews before booking this place, unfortunately I didn’t, you can see how she has replied to all negative comments. Passive aggressive replies and no apologies!! Obviously, she doesn’t care about guests’ experience.
This place is infested with spiders and ants. You cannot leave anything in the kitchen because of ant invasion. Dishes were dirty and we had to rinse them prior using. The washer and dryer area were dirty, even some clothes were left in the drying machine in the laundry room, apparently no one came to check the place before we arrived. Overall, most of the place was dusty and unclean.
Upstairs balcony doesn’t have any lights, really dangerous especially at nights because there is no bathroom for upstairs room, so you have to come down in the middle of nights through the balcony with no lights to use the bathroom. I even asked the host how to turn on the string lights in the upstairs balcony, but I didn’t get a response. The AC hose in bedrooms is going out the window and the open gap is covered with a tape which is loose and insects crawl in. The outdoor furniture is stained and dirty. Also, if you want to do your own cooking the kitchen counters are really limited, and it is hard and inconvenient to work there. The upstairs room doesn’t have two single beds, it is a twin daybed!! All of these are things you need to know before booking the place.
But let me tell you about our MAJOR PROBLEM and interaction with host after that. We booked this place for 4 nights and as it is promised we expected to have the hot tub all night. But Jacuzzi wasn’t working. At first, she told me she cannot find anyone to come and fix it, also she is not in the town so she can’t fix it herself. She told me you can call Airbnb and see if they will put you somewhere else that has a Jacuzzi which wasn’t the best option for us. We didn’t want to move all our stuff to another place. Long story short, she could find someone to fix it for last two nights. Also, it is a small jacuzzi with maximum 4 capacity. Water chlorine level was super high that made breathing hard while we were sitting there. Also, lightening around the jacuzzi was really dim and dangerous at night and chairs were displaced in that area, as if nobody has checked them for a long time.
I called the Airbnb to report it and they told me we are eligible to get 50% refund for affected nights but when the host realized I would like some compensation for two nights without jacuzzi she treated me like it is not fair to ask to get our money back even though she didn’t provide us what she has promised. It was her job to check the Jacuzzi and make sure it is working well before we arrived. She refused to give us $500 refund and offered only $100!!!! She said she fixed it as soon as she could and tried to make me feel bad about my report to Airbnb by telling me that she was stuck in hurricane in Florida like it was my fault!!! Anyway, we were lucky that Airbnb support took care of the situation and get our money back after confirming hosting violation on her end. She has a beautiful and unique house, but I feel like she just tries to earn as much money from it as possible without providing a great service to guests. It could be a great experience for us if the host would care a little more about enhancing the property and our experience.