If we could give this negative stars, we would. The accommodations left a lot to be desired, and the rental property service was even worse.
Days before we even left, we sent a message to the rental property service to ask how we could make reservations for the pool and received no response.
We were told we could check in after 4pm. We arrived at 4:45pm to find that the cleaning was still in progress. It was extremely warm in the apartment, and half of the blinds didn't open so it made it difficult to get a cross draft. The screen was missing on the window in one of the bedrooms so the window could not be left open all night, which made it even hotter in there. A floor fan would have been nice. The kitchen table was broken when we arrived and was very dangerous given it was glass. The only way we could keep it from falling over was to lash the legs together, and the only thing we could find to use in the whole apartment was the cord to the iron. Both of the couches were broken and EXTREMELY uncomfortable to sit on. It actually hurt to sit on them. We were left with a total of 5 keurigs which were supposed to last our family of 4 for 5 days. There were no serving bowls and only a muffin tin to use for baking in the oven. There weren't even hot pads for taking the one muffin tin out of the oven. There were only 2 cups for an apartment that is supposed to accommodate 4 guests. There were no wine glasses or a wine opener. It definitely was not conducive to a family flying in, like us, with no means to have extra things.
After arrival, we got an email from the rental agency inviting us to let them know what they could do to make our stay more comfortable. We asked for beach towels, more keurigs and serving bowls and things to use in the oven. We were informed they don't provide towels for the beach and only provide the limited amount of Keurigs they already gave us. They indicated they would bring more serving bowls and things for the oven, but they never did. One of our favorite parts of a vacation is to barbecue and to eat on a deck. There are no barbecues on the premises anywhere and there is not a deck to sit outside. There are no local stations available on the T.V., which was yet another disappointment during the Olympics. It isn't much of a vacation rental when there are no beach towels, one cup of coffee per guest for the whole week, no wine glasses, no wine opener, no barbecue, no outside seating, etc. The vacation part of this stay was just not there. We've stayed in a lot of Airbnb's over our years and have always had a kitchen that was much more adequate than this for the 4 of us, with beach towels, barbecues, outside seating area, and things that made a vacation much more enjoyable.
During our stay, we received multiple messages over and over with reminders of the rules... no parties, no interacting with the leasing office, no parties, no interacting with the leasing office, no parties, no interacting with the leasing office. If they put more energy into accommodating guests and less into worrying about rules that we were never breaking, we might have halfway enjoyed our stay.
On our last day, we were warned we would be charged a $20 late fee if we weren't out by 11am. They didn't have the place ready for us by 4pm for check-in. Where's our credit for that?
The location of the place is not in a great part of town. Also, there are no parking spaces provided, so if you arrive at the apartment after 8pm (which is likely if you're out on the town), good luck finding a parking space within a 10 block radius of the apartment.
The only positive of this apartment was the scant view of the bay you could get through the trees. This is NOT a vacation stay, it is NOT cozy, and the service leaves so much to be desired. I do not recommend this stay.