John, did an amazing job with keeping us updated on our stay. He provided information about the property in advance, and had amazing communication. There was a picture that kept falling off the wall and he came by and fixed the picture. The only minor issue was when we went to the beach we took 2 beach towels and upon our return we totally forgot to take them out of the car. John was kind enough to email me however, I didn't check my emails until around 5:45pm. 2 hours after he messaged me and 3 hours after checkout. I just really wish he would have called me so we could have resolved the issue right then and their. Instead, I was advised that if I couldn't return the towels right away I would have further charges. This is and was a simple fix. Just waiting to hear back from him on if I can just give him the money for the 2 towels or if we have to take the route of opening a claim. Outside of this, we had an amazing time in SanDiego.