The host was amazing! So helpful. We had a snag with some cleanliness but he sent a cleaning crew while we were out and we were good. I'm only giving it four stars because this place is not big enough for a large family as advertised. The rooms that you sleep in were decent sizes BUT the living room and kitchen were small. We were having our family Christmas vacation and two people couldn't fit in the kitchen at once. There is also no counter space. The living room can fit up to 5 people at once comfortably. The backyard was definitely worth it. Besides that I would book with him again with a smaller party.