Michelle and family provided a handy smartphone app with important information regarding the house. She answered questions relatively fast and we felt welcomed when we arrived at the house. We had a slight communication issue though, when 2 of our guests requested a hair dryer and one was not available when we arrived. Because of the app/automatic phone numbers, we were unable to reach Michelle on the evening we checked in. Using direct communication would really improve this! However, everything else about the house was great. It is spacious yet cosy and has everything we would want.