Stacy was prompt responding, and got us in, early check in. I made a mistake on another rental, and had one day missing between my North Park, and Shelter Bay bookings. This filled the gap, and Stacy's quick response was very helpful. That said, the place was kind of tired and while already had a few upgrades, it still needs some more to be same ballpark as the unit we just rented, or other's we checked out - at similar rates. Maybe that was just the single night rate, but we felt the value could have been better. It fit the bill for a last minute booking, and the location was good, but to be brutally honest, my wife hated it. Everything is there, but it's more of a budget rental at this point, not a part that we will be relating to family/friends, more of a glitch we will forget in our wonderful SD trip . YMMV.