Jo was nice and responsive during our stay. We stayed over the Chrismas weekend and it was wonderful. The location is great for nightlife, but a bit less so for those with families with young childern. As it was above a hookah lounge, it always was a bit awkward to have to walk past their bouncers to get into the place.
The kitchen in our unit was nice, but the fridge was pretty small so it required us to play some Tetris in the fridge to ensure all of our groceries could fit, but that is just a minor issue. The other issue we ran into is that the flooring is a bit old and wooden, and that resulted in splinters in one of our kids' feet. It was also quite loud outside until pretty late, so we would recommend earplugs for those staying.