Our stay was a mixed bag. Wifi didn't work, poor lighting, couldn't find light switch-(behind microwave) Remotes for lights needed batteries and strange wires and pipes sticking out of the walls without any explanation. Norm was traveling so it wasn't until the day after we texted him about our problems that he reached out. He was very polite and tried to help but despite his efforts the wifi only worked for a few minutes at a time. The router was kind of jerry rigged hanging in the laundry room. Finally on the last of our five days his wife and daughter came with batteries for the lighting remotes and got the wifi working . Another problem there was no warning in the unit description that the external stairs are very steep and without a true hand rail My sister has mobility issues and so carrying luggage down was challenging. A warning would have been a factor in selecting the unit . We did request a discount due to these issues but our request was denied.