Communication with Evan was very easy. We had no issues besides a problem with the AC, which I messaged him about and he got back to me right away ready to send his AC guy over to help fix it. The sofa bed had also been broken by previous guests, but Evan came before check-in to drop off a big air mattress to accommodate, which was very helpful as we had 6 guests. The house looks just as pictured and was very clean upon arrival. Everything went very smoothly and I would definitely come here again.