Kit was terrific about staying in communication with me - never losing patience, and offering good guidance when we needed help with the lockbox location. (I had missed that part of the original instruction.) She was cheery and available when our guest artist arrived late in the evening (San Diego Opera booked this apartment on behalf of one of our visiting artists). It is always such a relief when communicating with a guest artist who often arrive at odd hours to know the host is available and hospitable. The location is terrific and to have parking available, and amazing plus especially if you are visiting. I felt great booking this knowing there were lots of amenities within walking distance, and that the apartment was welcoming and comfortable. Thank you Kit!