Ken was very communicative and had a lot of attention to detail prior to my check in.
unfortunately my flight was cancelled during the 2021 holiday omicron nightmare and I could never make it to San Diego. even though the policy was that it was non cancelable, I contacted Ken and he was very understanding and immediately offered to refund 50% of the fare, which wss Extremely nice as he didn't have to. when the place was again avaiable once I canceled, someone else booked it immediately and Ken contacted me to offer a full refund! this was again incredible from them as they didn't really haveto do it.
I can't appreciate enough how grateful I am. even though my holiday travel was ruined I was able to get my money back.
my only regret was not being able to stay at their place, but I'll try to go there once things settle.
thanks again!!!