This was the worst experience we ever had. Booked this for a 4 night stay. The reviews must be fake because in no way is this a legitimate management company conducting legitimate rentals. Upon checking in, we received a PDF document and an email. The check in was an off premise lock box with instructions that we should not mention Air B'nB (and that we were a guest of some random person who we never heard of). We dropped our luggage off, and went to dinner. This place was a lot smaller than expected with minimal furnishings.
Well, upon coming back from dinner, our key fob to get in the building would not open the door. The door attendant opened the door, and asked to see our fob. We assumed the door attendant was fixing the problem, but instead she called security over who took our keys away from us without any explanation. They explained that Air BNB is not allowed in the building and the host was in violation of the terms of the building. Talk about a nice reception.
Thankfully they let us back into the room but told us that our keys would not returned. The fobs were all deactivated and we could not even use the elevator. We were forced to stay the night feeling like prisoners in our rental unit. This management company refused to answer our calls and provide use any explanation or assistance.
To Air B'nb's credit, the customer service department immediately escalated the situation. The next morning we booked a hotel downtown and left this unit. Air B'nb was sent the email and PDF sent to us by the host. They reviewed all the documentation, and issued a full refund without question. They also send us a generous credit for the inconvenience on our vacation.