I'm having mixed emotions writing this review and let me explain...
VACASA (the management company)
-- Vacasa, the company that manages this property should receive 2 stars. For the amount people pay to stay at their property, they really should consider the types of people they hire. Sometimes paying more, because we all know the visitors pay a lot in cleaning fees, goes a long way, especially when it's Vacasa's brand name on the line.
The day we arrived, there were two bath towels for a place that slept 8-10. They have a customer service line which we called and it took until 9:30pm to get more towels. And then the floors were disgusting, if you walked around barefoot for 10 minutes, the bottoms of your feet were black. Also, one of the dining room chairs only had 3 legs, which my 82 year old father in law almost toppled over on. We were on vacation with my two young children, inlaws who flew in from across the country and other relatives. On vacation, we should not be stressed, I should have been enjoying the wonderful view...if only the windows were ever cleaned.
THE HOUSE. Would give it 3 stars, 4 stars if the issues we ran into were fixed, especially given what we paid.
-- Cleanliness. Read above but no, this was very disappointing, especially since the pictures for the house are all photoshopped to look a lot better than reality.
-- Great space. Very large with the bedrooms spread throughout. The TV room was a nice touch and the main sitting room facing the cliffs allows for all guests to hang and be comfortable
-- Location. If you're looking to be in the bustle of OB, this is not the place. But if you're looking to get away and relax, this house has amazing sunset views that everyone else drives over to see. Quite stunning. BUT again, the windows were filthy so go outside to watch the sunset. Was a nice 10-15 minute walk to local cafes and to the main restaurant/bar area
--Kidproof? Yes, the backyard is completely enclosed and the front yard has a gate and a 2-3 foot concrete wall. The front yard is in a busy road but we felt comfortable with them outside running around with the wall between them and the road.
-- Bedrooms. Spacious and very large.
-- Bathrooms. Master is very large and the other two were spacious enough. Again, just felt dirty and not maintained
-- Backyard. Great private space with an outdoor couch and chairs to hang out. But again Vacasa takes no pride in maintaining. One sprinkler head is broken so every morning water would just drain all over the sitting area. And there is a water fall which is again, cool but the landscaping pool hasn't been cleaned in forever. Could be A++.
-- Appliances. Everything you'd need. Laundry is available in a separate space outside of the house but they worked. Dishwasher is old and smells and the coffee maker had a broken lid. Fridge seemed relatively new and each room had smart TVs to connect our Netflix and other accounts too.
-- Parking. Plenty of spaces in the alley behind the house.
-- Stuff. This property does not have a pack-n-play (we ended up using an outside company in SD to rent). They also originally didn't leave any extra paper towels, or trash bags, or cleaning supplies like kitchen counter spray or wipes. All basic things you kind of expect at an Airbnb.
-- WiFi worked well and easy to get on to.
Some other Misc. Things:
-- one window on the front of this $3.5M house is rotted out and wouldn't ever close. It was cold during our visit so that wasn't the most ideal.
At the end of the day, it's all in the details.
On our last day at the house, we had a complete stranger off the streets come inside and scare the living crap out of my 80+ year old in laws. This man refused to leave saying that WE were in his house. Not having any idea who this man was, I again had to interrupt my vacation, stress over who this man was, and call the Vacasa customer service and figure out what was happening. Long story short, he was staying in the Casita behind the main house which wasn't explained to him. DETAILS!
We've rented more than a dozen Airbnbs over the years, all of which were privately owned. This was our first experience with a company managing and it was telling.
Keep an open mind, hope this review helps and you feel good about your decision.