Richard’s house was not well cleaned when we arrived. There was noticeable dirt, dust, and hair on the floor in the living room and bedrooms.
We arrived on Wednesday afternoon 12/28/22, and when we woke early on Thursday morning, 12/29/22, we discovered that all the plumbing had backed up. The 2 toilets were stuffed and backing up with urine and feces. The 2 showers and bathtub were backing up with dirty water and feces. All pipes were unusable all day!
When I discovered the problem it was early Thursday morning. I immediately tried to contact Richard, the host, via the AirBNB site but he never responded. I then tried to reach him by texting and calling his cell phone. It took a few tries but he finally answered his phone. Instead of being apologetic he was rude.
He did eventually call his plumber who didn’t arrived until that afternoon and didn’t finish fixing the problem until that evening. We were without use of the house for the entire day!