BEWARE!!!!
So, I booked this place expecting that I would be able to stay in it which I guess was a mistake.
I was approved for the Airbnb and they took my payment and sent me my confirmation code and everything. So here I am time to check in and I still haven’t been sent any info on how to check in or any codes nothing.
Called some representative for Sonder itself and they tell me someone has booked it over me the same dates i’m assuming on a different rental website and that this whole entire building/property has no other rooms available and they’re booked up.
BUT, they had multiple other listings on Airbnb for this property that said we’re available as well, so i’m wondering how many other people this is going
to keep happening to. So I was homeless on vacation with no where to stay so last minute. I was told that they didn’t communicate with Airbnb to blockout these dates that someone has already used from a different website or something I have no idea what exactly. Sonder called Airbnb and gave me a full refund for everything but still, this did not make up for the issue that occurred. Airbnb also told me this company would be penalized for double booking and lack of communication on that.
SO PLEASE BE CAREFUL WITH THIS COMPANY WHEN BOOKING.