There was a noticeable urine smell in the living room and the bathroom smelled of strong chemicals and mold. We attempted to air out the unit by opening windows and turning on the kitchen vent but we were unsuccessful. Additionally, the “clean” linens were being kept in a pile in the back building which was incredibly dirty. We tried to work directly with Craig to refund us our money after we decided to move to another rental for the remainder of our week-long stay. He did respond within an hour but stated that this was the first time he had ever been made aware of these concerns, despite other reviews for this unit making note of the mold. He told us that we’d only be refunded the standard cancelation, which was $450 of a $1650 stay, despite leaving after only 12 hours. We did ultimately get most of our money back after sending picture and video evidence of mold in the bathroom, a very dirty HVAC filter, and the piled linen in the back building directly to AirBnb customer support.