After a long drive and a crying baby, you hope to come to a clean Airbnb ready and welcoming. Instead we came to a home that was filthy. Not ready for us - hair all over the bed floss and garbage left in the bathroom and used towels. Cleaning wasn’t done and we couldn’t stay there and we couldn’t wait any longer. Full cleaning should take, if properly done and not rushed at least 2 hours. Turned off we left and contacted everyone including airbnb for a refund. Host was responsive but immediately said he would have a cleaner come and would only refund the cleaning fee. To be forced to stay there with a cleaning fee refunded only is NOT acceptable. Under those conditions, the right thing to do would be a choice of getting a full refund and not stay there or stay there with the partial refund, rather than being forced his way. We were sorely disappointed. Customer service is not the way it used to be. We clearly won’t be coming here again. I challenge anyone to try coming to a dirty home and feel anyway differently than we did.