The lockbox would not open. I reached out to the host and they gave instructions on how to reset it but even that did not work. Host was defiant and unwilling to accept that the lock box was non-functional and there was no way to enter the unit. Ended up locked out for hours at night. Had neighbors come try to help and they also were unable to open the lock box. Extremely poor experience made worse by the rudeness of the host who made no effort to help or compensate for the huge inconvenience. I’ve used air bnb dozens of times and never experienced anything like this. I reported this to Airbnb support. Hopefully, this review will save others from having a similar experience and hopefully Airbnb can do something to prevent this host from causing more harm to others.