My reservation was for Mid April, and the last time I was able to get any response from this host was January 19th. I kept being told someone was going to call and reach out to me but this never happened and no one sent a single message. Another person from my party reached out to ask about parking, and received a response right away, so it’s extremely clear that I was being deliberately ignored by this host.
The responses I received in January were already unprofessional and condescending, so I really shouldn’t be this surprised that I was then completely ignored while they continued to take roughly $2,400 out of my account.
The ONLY person that has since reached out was the person who does the check in process. He was very kind and also agreed that this situation was completely unacceptable. He spoke to the owner and the owner offered a $200 refund. I appreciate this person going out of their way to escalate this, but it no way fixes how terrible this experience was. I would never want to deal with this business again, as they clearly don’t care about their service or value their patrons at all. It’s a beautiful home, but there are many other beautiful Airbnb that treat you with respect and have solid communication.