We were greeted by the front door by a very warm lady named Heather (She works for Michael), she showed us around the amazing property and gave us a run down on the house rules along with some of the colorful Victorian history. All of the other guests we encountered during our stay were friendly as well. The property was clean, charming, creative & stylish not to mention relaxing. My wife & I met Michael the owner on our last night out back on the lower patio and enjoyed him and his personality as much as his "up Front" property. Our stay was short but we will defiantly be going back when visiting San Diego.