Honestly speaking, not a 5 star hotel, but amazing 5 star service. The host was very quick to respond. They had a broken fan for one of their rooms and we needed to use it to keep the room ventilated and cooler for our 16 month old. They were able to replace it within 30min, in fact they brought us a new fan. We got to the destination an hour early And they allowed us to check-in right away. Great service all around. Would definitely rent from the host if I needed to.