Ryan was very responsive. He was accommodating in allowing us to drop our bags before check-in which was very helpful. The place was just as described in the listing. The only downside was the view/light into the apartment from the windows. Since it is very close to adjacent buildings, not a lot of light comes in. However, the location could not be more central to all the things to do in Gaslamp. Overall, this was a very clean and well appointed space we would stay in again.