The size of the condo was perfect for our family of 5. Nicely stocked with the expected amenities. The location was also super, BUT:
(1) The floor was not cleaned enough. There was sand spread out all over the place. Urban sands should inspect what customers expect. Example: the agency was not even aware of part of the garage ceiling falling down due to water leakage/damage…
(2) The rental states a garage for “two vehicles”. That should read for “two small cars” since we could not park our SUV inside the garage - especially when the other spot was occupied. We had to park on the street, sometimes a mile away - at night - to find a suitable parking. This advertising was quite misleading and resulted in frustration.
(3) There was also inconsistency in returning phone calls. On one occasion we waited for 6 hours to hear back from the agency. The female agent stated that she was not next to her phone all the time!? Really? Never heard of cell phones Urban Sands?
To summarize: Urban Sands has beautiful properties but falls short on the upkeep and customer service.