Ed is a sweet man and goes out of his way to accommodate. However, there were bed bugs. Not full blown infestation. I only saw one but I have multiple bites. Ed was very helpful and did everything he could to help the situation. It’s an older building so who knows where the bugs came from. The room was cleaned and stocked with water and snacks and clean towels. I am disgruntled over the fact that I was bitten multiple times and now have lots of laundry to do though so I won’t be giving 5 stars.