I had a reservation for 3 nights that I made a month in advanced. When I got to Vittorio place, after a 12-hour drive, he told me I didn't have reservations, and I was wrong. Not until he checked the app, he realized I had a reservation. He was condescending, rude, and asked me to come back in 2-3 hours so he can get someone to clean the place. I was moving my daughter to college the next day, we were exhausted from the drive, and he wanted us to come back somewhere between 8:30-9pm?! Luckily I was able to find a hotel that late. In the bright side, AIRNB customer service was fantastic. Joanne from AIRNB contacted me immediately, and even helped me to find a new place for the other 2 nights.