Josh responded promptly to all communication and helped us with everything we needed. This spot was great for our family of 2 kids, 2 parents and 2 grandparents. My son loved the beach toys and outdoor areas, the grown-ups loved the gorgeous space and proximity to the restaurants and amenities. If I brought kids there again I'd throw some kid-sized plastic dishes in the suitcase. Overall I'd recommend it to anyone without hesitation!