I didn't get the opportunity to meet Mike, but Heather was absolutely wonderful! I rented this bungalow for my parents to stay for a week for my wedding. I checked in for them and Heather already had everything ready; she even grabbed a tea kettle for us to use. It is the perfect amount of space-- my 4 bridesmaids and I got ready there before the ceremony and Heather was completely cool with that too. I would definitely recommend this anyone wanting to stay in a quieter, but still urban area of San Diego. Very close to shops and restaurants.