First I want to say overall I always enjoy staying bay Alan’s place. Desiree I find to great in trying accommodate or take care of issues. I love Alan’s place. I do feel my last two visits have been difficult in getting my concerns addressed. My prior visit I paid for a fireplace room and was never provided logs to use fireplace. There was no discussion for a discount. I felt I was ignored. This visit my room was freezing as San Diego temperatures are really cold now with Temps at night in the 30’s. Also it was disclosed prior to booking bathroom was at the end of the hall. It requested to switch rooms and they were unable to accommodate unless I canceled current reservation, wait for funds to be credited back to my card which can take days in most cases the book new room. The unwillingness to make exceptions in this situation was very inconsiderate.