Marilee helped me use the software to extend my reservation when I signed up for 3 nights and later wanted to stay for a week. She texted me to see if she could help in any way. Her directions to get there and get in were clear and concise. Coffee for the first couple of days was there for us. The place was clean and wonderfully comfortable. The neighborhood was safe and quiet and several people we encountered were friendly. Parking was easy. Stores and restaurants are close and convenient in the area. The cost was quite reasonable. This was our first Airbnb experience and we are hooked!