I was told I was not going to be able to receive guidance or information on my stay until the day of, this rose concerns right away. Those concerns furthered significantly when we were told during our stay we would not be able to mention that we were staying with Airbnb. When we arrived to the “Dropbox” location there was only one key fob in the Dropbox and not two as stated in this separate document. It also said in the document we would be charged $175 if the second key fob was missing, which was not there upon our arrival which raised more concerns. The key fob did NOT work and did not open the garage door as it was supposed to. We immediately texted and called the phone number that is on this document as well as the direct phone number contact from the Airbnb website showing as our host. We were told on the PDF document that we could not contact the front office or leasing department so we continued to attempt calling the host on both numbers given. Our calls were forwarded on every attempt. Furthermore, on the leasing directory connected to the garage I searched for the name and there was no individual with that name on the leasing directory. A man called back from one of the phone numbers and said he has received multiple of these calls and has no connection to Airbnb or this renter. Standing in the middle of the road with my two children and 4 suitcases and no contact for 30 minutes, you can see where I was extremely concerned for the safety of myself and my children. This situation was extremely scary, entirely unacceptable and I needed to ensure the safety of myself and my children immediately. I had to pay for transportation to arrive to the location, transportation to leave this location safely without contact from the host, as well as pay for a last minute hotel now that was nearly $1500 as it was the last room available. This is all concerning for safety reasons and utterly unacceptable in total.