I booked this property for a quick one night getaway with my best friend. When we arrived at the unit after the 4pm check-in time it was clear the unit had not been cleaned. There were rings on the counter, an unmade bed and dirty towels on the floor.
I reached out to the host and he apologized and said the cleaners had been involved in an accident. A cleaning crew arrived about 30 mins later and explained that there had been a mix up and they went to the wrong unit. I found it strange that their stories did not align but was happy that the issue had been remedied quickly. My guest and I stepped out and then waited on the patio to give the cleaning crew space.
Later in the night I received a message from the host reminding me of the 10am check-out time as the cleaning crew needed time to set up for the next guest. I found this to be off-putting after what we had been through at our own check-in.
The unit was nice overall and the cleaning crew did a good job upon arrival however I did not have a good experience with this host. Normally in situations like this some sort of compensation is offered by a host for an inconvenience of this magnitude. He did apologize but rather than try to be accommodating to us, he dismissed my concerns and chose to remind me when to leave. He was also dishonest about the reason the unit had not been cleaned prior to arrival. I requested a full refund of the cleaning fee. The host never responded to my request and I later had to involve Airbnb in order to receive a refund. This was finally resolved almost 2 weeks later.