Elly is extremely responsive. Elly went out of her way to make our stay, extra special. She even offered to make dinner reservations for our anniversary. The rooftop patio is amazing, and you have access to the courtyard downstairs with fire pits, and gas grills.
The place is exactly as described. It is quiet with the windows closed, and secure. It is within walking distance to grocery store, restaurants, public transportation and the Gaslamp district. Elly has a guide book in the loft, with recommendations and places to go, we did just about all of them. I cant wait to return.