Let me start by saying I did set up a reservation with this host at this property but I did not stay at this AirBnB due to confusion between listing and our accomodation requirements. That being said, I needed to cancel the reservation. When I called AirBnB customer support they said even though I could cancel the reservation, I would not get any of the almost $2000 I spent on this AirBnB refunded. When I contacted the host however to request a refund, they were more than willing to provide a full refund. These hosts have great communication with their guests and they will make sure their guests are happy.