I had the pleasure of dealing with Ed, the other host for the tiki-themed room, throughout my experience. Ed was so great. He always replied and addressed any concerns quickly. The whole process was smooth and he even left a personal note and candy when we checked in! The room itself was super cute; the tiki theme was so fun. The location of the place was incredible, too! We were walking distance from downtown, the embarcadero and Balboa park. So convenient! Overall a great stay. I'd definitely stay here again if I'm ever in the area.