This was my first bad experience using airbnb. I'm going to try to paint an honest picture of what I experienced.
On the positive side: the total size of the unit is comfortable. The kitchen is very usable and has most of the amenities. Note that there is no strainer of containers to keep leftovers or to marinade food, but everything else I needed was there. Now the cookware was of cheap quality, but it was in good condition and got the job done. I struggled the most using the chef's knife to cut vegetables because it wasn't sharp and was flimsy (it would bend while I cut with it), but overall, to get by for a few days, it gets the job done. Another positive is that there are plenty of windows in the unit, though don't expect a view. I found the couch comfortable. I also was impressed with the Roku TV. The tv's speakers sounded surprisingly good, though I never cranked up the volume too much ( I think 8/50) at highest. There is also plenty of storage space. And the AC worked fine.
Now for the problems. #1) the cleanliness was subpar. The high touch surfaces (handles, knobs, etc) had not been cleaned in a long time. The dirt stains on the white fridge were obvious. The ceiling fans were extremely dusty. The bathroom mat seemed to have not have been vacuumed or dusted in a while.
#2) Not everything was installed properly / maintained well. The two towel racks in the bathroom quickly fall to the ground. The shower wasted a lot of water, as it leaked significantly out of the tub faucet while the shower was on. Also note that the shower pressure cannot be adjusted and is extremely high. This could be a problem for children, elderly people, or people with special needs. Lastly, the sofa bed did not work properly because a piece had broken off. So I had to sleep on one side or else a quarter of the bed would slip away because it was not properly secured due to the missing piece.
#3) The lighting overall was harsh. I'd say lower wattage bulbs are needed.
#4) The front door does not have a deadbolt you can lock only from the inside. There is only one electronic lock and the door opens without unlocking it, by just twisting the door knob from the inside. It is not a safe set up for children or people with special needs who are a risk to wander away or run off.
#5) The only table is a tall one paired with tall stools to sit on. This also is a potential problem for children, elderly people, or people with special needs. I had to go back to my home to bring my portable table and chairs to have a safe and adequate eating setup for my mother.
#6) There was construction going on on other units on the same property the whole time I was there, and the noise started as early as 7 AM each morning. I only had one decent night sleep because of this during the 5 nights I was there. I found it extremely deceptive for no warning to have been posted about this in the listing. Also note that airbnb has no policy protecting guests from construction noise. Their AirCover insurance will not help you in these situations. They also have no policy I'm aware of requiring hosts to inform guests about construction noise (or noise from any source). I strongly encouraged airbnb to add this type of policy in my conversations with them. I don't think the unit I stayed at should have even been offered out for rent while this loud construction was going on. Guests need to be able to sleep well.
#7) I sent a message to the host, Yumi, about the issues I was facing in the early afternoon after my first night. She responded to my first message and then failed to respond to my follow-up message that I sent later that same day. I waited and waited and never received a response. Finally, after my stay I sent a second follow-up message in an attempt to reach a resolution to fairly compensate me for the problems I had to deal with, but again I received no response. At that point my next option was to reach out to airbnb to communicate my grievance with them and attempt to attain a fair recompense with their assistance. In the end, I never heard back again from the host, Yumi, and I ended up receiving a partial refund, which was less than I thought was fair, but at least better than nothing. A word of advice to you is to document through pictures our video any problems you encounter, in case your host isn't willing to resolve issues with you in a fair manner. This should help you be more fairly compensated through airbnb if things reach that level. I really wanted to resolve things without bringing airbnb staff into it, but Yumi would not cooperate with me. I was really disillusioned by the way I was treated by Yumi (ignored), given that I did my best to be polite, constructive, and fair in my messages to them. I'm definitely going to be more on guard during any future airbnb booking, after having gone through this frustrating experience.