When we arrived an hour after check-in, we were surprised by the manager still cleaning up the unit because the previous guests damaged the bathroom.
The on-site manager, Randi who was cleaning the place because apparently the cleaners never showed up, was very communicative and helpful, but I didn't receive any information concerning the damaged bathroom and inability to check-in from the property 'owner' Evolve.
I'm really surprised that Evolve never responded to me via email or the app. Airbnb was able to cancel my reservation and help me relocate but for the hassle, I expected some sort of response, especially since it's a large corporation, not an individual owner.
The bathrooms were quite small as were the bedrooms. But the living room, dining area and open air kitchen was absolutely gorgeous with beautiful views of the bay. The patio is narrow and the neighbors who also have patios were a bit loud.
We were there all of 30 minutes while using the wifi and trying to sort out the mess and eventually kicked out when the manager was done cleaning. So we had to finish arranging a new place to stay from the parking lot.
I hope the previous guests will pay for their damage to the unit and recognize that it really affects guests coming afterwards.
Evolve obviously had no idea prior to our arrival that the unit was damaged but I think there should be plenty of time between guests to clean and make sure the unit is ready.
I'm not sure I'll rent from Evolve in the future since the management team didn't actually do anything to help us. They should give that lady Randi a raise. She was awesome.