I definitely do not recommend staying at any listing hosted by Miles & Brittany.
When I opened the door to the cottage, I was met with an overwhelmingly strong musty odor. It was like a combo of body odor and mold/mildew. I was in town for an event that had already started, and I really didn’t want to have to look for another place, so I opened a few windows and walked to a store nearby, hoping the smell would air out.
It still smelled awful when I came back, so I booked a hotel and immediately left. I messaged Brittany, politely asking her to cancel the reservation, so we wouldn’t have to go through customer service. Unfortunately, she refused.
This was the first unpleasant experience I’ve ever had at an Airbnb, and probably the first negative review I’ve ever written for anything. Thankfully, the company decided to refund my payment after Miles & Brittany ignored the customer service team’s efforts to contact them about the situation. Big kudos to Airbnb for that!
In all fairness, the cottage itself is quite nice. If they got rid of the smell, I imagine it could be a great place to stay. It would definitely be a gamble though, since they clearly wouldn’t care whether you were happy with the place or not.