The place is very clean and very nice, and is even better in person. Rich responds very quickly and offers any assistance necessary. We had trouble turning on the TV the first night and he offered to send a handyman immediately. Our favorite part of the whole house was the backyard space, which on top of having games to pass the time (cornhole, giant jenga sets), has a ton of comfortable furniture which we found lounging on for hours. Definitely a five star house, with five star service.