When checking in make sure to check the shower!!!!!
I checked in and the place looked old from the outside (that’s probably why theres not exterior pictures available until you pay the reservation) and its very small inside. The street is loud due to traffic and people walking up and down the street after being out late drinking. All these things were mentioned by the host, so i was ok with it.
My main complaint was with two issues. When booking, i told the host i was traveling with my 1yr old son that was having a medical procedure done. When I arrived, it was late and we were exhausted from the travel and we went straight to bed. In the morning we went to get ready for our busy day of drs appts and when i went to run the shower I noticed there was hair all over the bath/shower. Head hair, hair shavings (from cleaning the razor)on the walls and even pubic hair! The interesting part was that it was multiple types of hair and multiple colors. The shower curtain was full of hair and old and dirty, its like they never clean or change it. I was disappointed and disgusted by the fact that they claim its professionally cleaned. I was looking for cleaning supplies and I couldn’t find not one there. I ran to the store grabbed some cleaning supplies and cleaned it myself because we were on a tight schedule and we needed to be on the road to the drs appt. I let the host know via airbnb and took plenty of pictures as proof. I cleaned/sanitized the entire space because i was wondering if they even did the cleaning properly and I wanted to make sure it was clean especially since my son had the surgery done. When i finally got a message from the host, they were insinuating that the place was professionally cleaned and “tidy” and that they had “no clue how that could happen.” He also said i should have never cleaned it because they have a cleaning crew that would of took care of it. Then he also stated that if they knew a baby was going to be there they would of never approved my reservation. Not once was there an apology or let me fix the situation from their end. At this point I was livid! I sent him screenshots of the message i sent prior to booking that stated who i was traveling with and the reason for traveling. I also sent him pictures of other reviews stating that this was not the first time cleaning crew didn’t clean the bathroom properly or at all. I was upset that he insinuated that i got the bathroom dirty. He said he would get back to me with a resolution and he never did. So i called airbnb informed me that I can request a refund and so i thought it was fair to charge him half of the stay because i had to go purchase cleaning supplies and i ended up cleaning the space myself, mind you the added stress of the day i was set back. I messaged him again asking to please rectify the issue and they denied the request! I couldn’t believe they never wrote back to say sorry or even say ok heres the refund for the cleaning supplies and for your troubles. Thankfully airbnb were kind enough to fix the issue and provide a fair refund.