Host touched base with us on arrival day to make sure we had our check in instructions and to let us know her availability if we needed anything. The listing description is accurate. The location & neighborhood is FABULOUS. Only drawbacks; the bed is very low & the mattress is not the best, and we had noise from upstairs occupants (we had to turn tv up to try to drown out footfall noises from people and child(ren) running endless laps & sliding a pocket door open & closed over & over & over), of course this is an unpredictable variable, we just happened to have obnoxiously rude "neighbors" during our stay. We would love to stay here again but would prefer an upstairs unit based on this experience.