Rachel and her mother were fantastic when I checked in. everything was explained and they were very gracious . I got to experience all three of her properties. There was a glitch with the air conditioning unit which was not Rachel's fault. AC units are mechanical things that sometimes break, it's nobody's fault but she was incredibly accommodating. She switched me to another one of her units, each one was in Little Italy - a fantastic neighborhood to kick around in and spend the day. Each unit including this one is incredibly clean lined & fun to spend time in. I would highly recommend staying at this unit or any of the others that she has. It was a fantastic experience.