I was very happy with the responsiveness of Francesca and Melanie. There was a bit of a snafu at the beginning. I arrived and it wasn't ready. It was a simple mistake of thinking I was coming 1 day earlier. Though this was a challenge for me, I was super impressed by how quickly Francesca got in touch with me to make it right and to see what else I might need, and how sweet and quick Melanie was at getting the place ready for me.