Diane’s place is in a very desirable area and you can expect that she will communicate with you and make your experience as positive as possible. There were changes of having to move from the larger room with a king size bed to a smaller room with a queen sized bed without a price adjustment. She accommodated our check in time and provided coffee and muffins. There was a pet oder but we rolled with it anyways cause she did say she has pets. Just to be fair I’m sure if we had mentioned it to her she would’ve handled it right away. This was my first time using this service and I feel I would use it again.