NO EARLY CHECK IN OPTION - Some friends and I rented this space for the Thanksgiving holiday. We arrived a little early and need to drop off our bags to make room for the pre-ordered meals we had to pick up same day. We went to the unit hoping to asking the house keeper if that would be okay - but no one was there - so we dropped our bags in the garage thinking this would be fine 2 hour before our scheduled check in and we got a very stern phone call soon after accusing us of breaking the rules. They are very strict about this policy and did not seem flexible or understanding of early check in needs.
NO HOT WATER - Some how the hot water heater was not on when we arrived. We called and asked to have them send some over after a day of cold showers. The maintenance person came but the water never heated up. One of my fellow renters had to sleuth the situation and get the water heater working after the maintenance person left.
FROZEN ICE SLAB IN THE FREEZER - Soon after we packed the fridge we noticed water leaking all on the floor. Previous renters must have somehow created a slab of ice that made the freezer hard to close. Soon after check in we had to clean up this mess and break up the ice slab to use the freezer.
NO WINE OPENER - We had to purchase ourselves. This basic item was not provided.
Overall this is a lovely space and great for groups. Our group definitely left the place better than we found it. Even with the rough entry, I would stay here again and would hope these multiple yet minor issues can be avoided by fellow renters. Just a bummer way to start a holiday weekend.