I wanted to let a few days past before I write this review to make sure I am not writing an emotional response or to come off as though I’m bashing this location, however I want to make sure guests are aware and given our honest opinion and experience with this location.
To begin, the view is beautiful! Unfortunately, that’s about it. I would say this place looks amazing from 10ft away. Upon check in, you’ll be amazed with ocean front views, but then you’ll notice a lot of small details that show signs of a rushed remodel/rehab.
Most of the decor was very dusty, however there were a lot of stickers and tape to give the impression that this entire condo was professionally cleaned, but we found numerous hairs on the 1st floor bathroom/shower.
On our 2nd night, we lost all hot water in the evening. You can only imagine with a family of 5 ranging from a toddler to an elderly family member how frustrating that can be, especially for our first outing in two years since the pandemic. We were “stuck” without basic amenities for the remainder of our stay. We contacted the customer service through Vacasa & Air Bnb several times for help. Both technicians could not resolve the issue and stated the water heater was malfunctioning.
The 2nd floor balcony door does not lock. I hope they have fixed this by now for the next guest (if you choose to stay here) because that was a big safety concern considering this area is smack dab in hippie ville with a good amount of homeless. Speaking of homeless, you’ll notice a retired school bus right out front that’s been renamed “cool bus” where a lot of homeless people live, so there’s that.
The central HVAC does not work either and the tech guy explained it’s due to the mini split. Apparently they are known to go out a lot.
I’m not going to go into ALL the additional issues like the garage code suddenly not working on our last night, since at least Air Bnb gave us a partial refund after confirming these issues. Unlike Vacasa who offered a VERY small refund ONLY if we agreed to their terms of not doing a review like this which was disappointing to say the least and of course we declined.
Oh and somehow I got a text from Vacasa a few days after we checked out from their maintenance request line (who we’ve built a great relationship lol) that “the plumber was on the way” so whoever came after us I hope your stay wasn’t as bad as ours.
Oh and the free Wifi does not work on the 1st floor so hopefully you have great service!
Book cautiously.