The house is in a great location, convenient to everything. The sofa needs to be replaced. The sofa bed is broken and an air mattress was provided but there weren't any sheets to put on it. The buttons on the sofa were loose and hanging out of the back cushions.
My biggest issue was the customer service with Thomas, there was none after we checked in. We checked into the house on Thursday evening and realized there were no face towels. On Friday morning, we blew a fuse in the kitchen and had to call Thomas to locate the fuse box. We told him we needed face towels and he stated he would have the laundry service bring some to the house. Saturday morning I contacted Thomas to let him know we needed face towels, trash bags, and toilet paper. His response was "I don't have anyone in the area until tomorrow. Can I have them drop it off then?" When we checked out on Monday I had no additional correspondence from Thomas and no one never brought face towels, trash bags, or toilet paper. This was a huge problem and money we spent for items that should have been included.