Jan is super quick to respond and we appreciated that so much. It’s in a great location near everything. There’s a wonderful park/playground nearby. The apartment complex does not have an elevator and is on the third floor. It’s very quiet, safe, dog friendly area. The home is not lived in so is pretty bare bones with supplies- soap, linens, kitchen. You either have to buy your own or keep asking Jan. It’s great to stay for a couple days to sleep. We stayed for two weeks so needed a little more. Jan provided some supplies in the beginning but we didn’t want to keep bothering him so got our own stuff to make the house a home away from home for the holidays.