I’ll begin by saying that once we arrived, Ryan was very nice, helpful, and responsive. Our experience was probably a string of bad luck, but we feel that it’s important to be honest and transparent for the good of everyone involved with Airbnb, including Ryan.
The issues we had were:
- Zero response to multiple messages for three weeks until Airbnb intervened
- Uncomfortable walk from street to alley where space is (it seems like the walkway we were asked to walk through belonged to a different property)
- Space had not been cleaned upon arrival (Ryan put us up in a motel nearby within minutes)
- Space had not been cleaned by motel check-out the next day
- Half of TV channels did not work
- Wi-fi did not work
We’re sure that with a couple of adjustments and a bit more attentiveness, Ryan’s place could be a great stay.