We had a bit of a problem getting the key from the lock box bc we were given the incorrect code. I tried calling then left a voicemail. We had to leave and wait for the response from the host. Took about an hour to hear back. The apt looked like the photos except when I booked, there was a photo of a bunk beds. However, no bunk beds. Instead, there were separate beds in 2 bedrooms and a couch. Otherwise, the stay was great. Apt was in an excellent location and had no issues.