Drove 5-6 hours to get to San Diego for this AirBnB trip to find out there was no key for our room. We’ve contacted owners regarding the missing key from the lock and they didn’t have any extra rooms or keys. I gave them some time to figure things out to help resolve the problem. However, they called back only to tell me that they would just have to give me a refund. I’m glad they were at least able to give me that in full.