Stephen was very quick to respond to any questions or inquiries I had. Check-in was easy and convenient. Stephen's instructions were easy to follow. The location is in a good neighborhood and right in the middle of every direction we visited. Parking in front of the home was hard to come by in the evening so we always parked in the back of the property which was well lit. The home was clean and bright. A good space for 4 adults. Loved the finishes. Plenty of towels and pillows. The beds and pillows were comfortable. On our second night at approximately 3:30am, a picture frame fell off of the wall. The frame and glass broke and startled all of us. Stephen apologized and said he would stop by to look at it. All in all, we had a great experience.