Great host/property mgmt company. No complaints towards them what so ever. Great customer service! Its important to note that the area that the location exists is a lil rough around the edges. But the air bnb itself is relatively safe considering it is gated and not directly on a main street. I am a city person (currently living in the heart of LA), so the surrounds did not bother me much. But to someone who isn't used to inner city grime, it might be a bit of a turn off.