I booked Jeannes apartment for my parents who visited me in SF. Jeanne seems to rent the apartment full-time and has established a very professional service including very detailled informations how to enter the apartment, how to use its facilities as well as providing informations about things to do around. The apartment was quiet, very clean, centrally located as well as nicely furnished. We didn't meet Jeanne personally, but she was a professional host, answering very fast and providing all the information needed. All in all, I would totally recommend to stay here. However, one thing was disappointing for us: Usually, I have made the experience that airbnb hosts are very flexible and considerate. In first instance, I rented the apartment from 19.03-28.03. Due to a change in my parents plans I asked Jeanne on 2.03. if we could change the dates and leave two days early (instead of saturday on a thursday). However, she insisted on her cancellation policy and we had to pay 50% for the days we didn't stay. She didn't do anything wrong and we knew her cancellation policy, but being a long-time airbnb host and guest it was my first experience with somebody being so inflexible. Especially, taking into consideration that we asked more than two weeks before. Even in hotels you can cancel up to two days before.
However, that is just a personal opinion regarding the service and idea behind airbnb. The apartment, though, was as beautiful as we expected.