We arrived late to find the key not in the lock box and the host responded immediately with a way to get inside and find a backup key. However, upon getting the key and entering the room, we found 3 people sleeping in it. The host did drive out to the residence immediately and made sure we got a refund, however, the experience was very unsettling and forced us to find accommodations after midnight at a much greater cost and additional travel. The parking situation was terrible. The area is not the best and there was very little lighting on the streets and had we stayed, would have had to park blocks away from the residence.