Be sure to read previous reviews. This is an old - but clean and updated- hotel. Room was just what I needed (as a single 59 year-old male), though in a sparse design. No real in-room extras (no refrigerator, coffee maker, ironing board/iron, hair-dryer, etc), though a kitchen and laundry room can be found on the 2nd floor. Think twice about booking this place, or anything in or on the edge of the Tenderloin (hit Wikipedia for a good description), if traveling with children or family. Didn't really interact with the staff, but they all seemed pleasant enough. Overall, it was a good value in a central location for my visit.