Communication: Tobie responded quickly to all of my messages. There was a slight mix-up where another guest took my bed, and he fixed the problem quickly and professionally.
Cleanliness: The bed linens and towels were clean. The bathroom on the third floor and half-bath on the second floor were 4/5 for cleanliness: decent for a shared space. The full bath on the second floor had a clogged shower my first day, and malfunctioned and leaked all over the dining room under it after that. In the kitchen, perishable food was in refrigerators or other sanitary locations. However, there were many fruit flies in the kitchen, predominately around ingredients that can be left out, such as cooking oil. In the dining area, there was a disgusting leak dripping onto the kitchen table. A plastic bag was taped on the ceiling and had yellow-brownish water collecting in it before splattering onto the table. The plastic bag indicated to me that it was a known leak, improperly fixed.
Accuracy: The bed I purchased was stated as being in a room of 6 beds in a communal living space. I assumed it meant a communal living space for those 6, but if you picture more of a hostel-style, multi-room living situation, that would be more accurate.