There was a serious lapse in communication which I believe was caused by a medical event. Instructions were not provided for how to gain entrance. I enlisted the help of Airbnb assistance to contact the host when they did not provide info and did not respond to me. Just before I arrived at the Airbnb, I got a text message from Michael and Polina's son. He helped me access entrance remotely and differently than I had been instructed, and he reported that Michael was in the hospital, and that I could call or text him any questions. I texted a question once and did not receive a response and did not pursue it further. I did not find dishwasher detergent or shampoo in the apt. There was food in the refrigerator & freezer marked as theirs, but I didn't see or hear anyone come into the kitchen during my stay, & there was ample room in the refrigerator for me. Otherwise, the apartment is like the pictures and other reviews.