We were overbooked and told we were complementarily "upgraded" to a deluxe room at the Herbert Hotel. However, upon arrival, the room was super humid (like someone just took a shower), the room itself was small, and there wasn't any place to set down our luggage/stuff besides one thin lil IKEA plank... The mini fridge was on the floor lol. What could be 'deluxe' about the room? Anyway, we're understanding that overbookings can occasionally happen -- just don't tell us we've been 'upgraded' when the room in question is 'meh' at best.