Our flight was cancelled and our arrival was 2 days late. We notified airbnb of this. When we arrived there was no key in the lock box. We had to stand outside in the rain at night waiting for the host to let us in. The host told us that Airbnb said we had cancelled the trip--obviously not true since we were there. 1 week prior to arrival we paid an additional nightly fee for having a 3rd person on the reservation. When we asked for a partial refund( 2 nights) just for the 3rd person the host said "No". The first night we had trouble sleeping due to water dripping from around the window in our bedroom. We had to grab towels to soak up the puddle forming. The sponges by the kitchen sink were old and dirty. The bathroom had a really bad, funky smell...not sure exactly from what. Overall, very disappointing.