We stayed in the hotel for 5 months and have not had any issues before but the last month they charged us $100 for a carpet they told they need to change but they never did. We new that they planned to innovate that room some time soon because all the furniture and carpet were very old. Besides, the furniture was scratched up, stained and worn out. The heater worked randomly only when it was a certain temperature and sometimes when it was cold and windy we had to wear sweaters to keep us warm. Also, the room faces the break wall, almost no sunlight, at night and in the evening you can hear homeless people screening that can wake you up. One evening we had to leave the building late because of the fire alarm, we had to evacuate, it was cold outside, after waiting outside for 20 minutes until the fire trucks came they never explained what caused it. Now they are trying to charge us $1800 for “carpet”. Besides, we had problems with post, our letters never arrived that was weird, that’s why we needed to call the our financial institutions to order letta several times and they would never arrive to the hotel, it seemed just like their mail was not organized. Some of the the neighbors that lived the next door were crazy, mentally ill, so the city is falling apart, the problem with homelessness and mentally ill people is very huge. My wife was scared to walk by herself in the hotel after that man that lived the next door got aggressive on her and cleaning ladies as well, as they told her he really has some mental issues, be careful if you travel to San Francisco and stay in this area.