Sylvia was waiting outside for us when we arrived! It was nice that we could communicate when exactly we would be there. She gave us a very thorough orientation to the living quarters and what was expected. The fact that they lived upstairs was reassuring, but they were in no way intrusive. We stayed in the Inner Sunset because our son lives 4 blocks down the street. The neighborhood was quiet and gave us the feel of where our son now lives. When we travel, we enjoy immersing ourselves in the culture of wherever we are. This was perfect for us!!