The place is exactly as described and all the information Arthur provided made the entire 5-night stay very efficient and smooth. You can tell this place has been visited quite a bit (with some scratched up furniture and trim), but there's a reason for it: it's a big, beautiful, apartment, with all the amenities you could ask for, in a lovely and convenient part of San Francisco. We had no issues with the place, so we didn't need to contact Arthur, but all the contact we did have was very efficient.