Where do I start.
We paid for the room that was listed on the page with the kitchen and king bed ..
however the host called to tell us that they wanted to give our room to another family. And down grade us to a twin size bed however I nicely asked the host if we could keep the room that I paid for and she said sure . Then hug you when arriving to check in the lady was absolutely RUDE . She didn’t want to check me in because my email addresses didn’t match the name that appeared on my Drivers License.. yet it matched the credit card I paid with …
And made me wait till I send a message to her manager saying my email address was a different name to be approved…
Once checked in she failed to inform me that she gave our room away and stuck me and my husband in a twin size room.. and didn’t think to ask if we where okay or comfortable with it while my husband is a very tall man. And us both sleeping on a twin size bed !.
It’s not what we paid for and I asked Nicely if she was going to reimburse us for down grading our room she said !….
Oh oh oh I’ll tell my manager in the morning he will be here so you can talk to him.
Mind you …It was really late so we took the room cause she said she has nothing else and wouldn’t let us get our money back to go else where ..
The room was so small and all night the pipes where making loud loud loud banging and hissing sounds to where the room next to us came over to see if it was only there room at 4am .. this happed till 6am
Coming time to checkout to talk to a manager I walked in she gave my a rude rude rude state didn’t say anything just staring me down and then asked what do you want ..
I said very Nicely I’m here waiting for the manager like you said was be here she said your already checked out nothing we can do and I said that’s not what you said last night while checking in…..
and wouldn’t give me a mangers name or want to help me and just kept staring my down ! Iv never been treated this way before still no help or someone to contact to speak to manager .