Rob was very quick to return emails even though the time zone he lives in is 15 hours ahead. The house had everything we needed: toiletries, towels, hair dryer, full kitchen, even slippers to wear around the house. The house is just as described - with amazing far eastern antiques all over. Getting the keys was simple. Grocery store across the street was very convenient. We were able to leave our luggage before check in and after check out. I also appreciate that there wasn't a long list of things I had to do before we left the house like there has been at other places I've stayed (take linens to the laundry area, load and start the dishwasher, etc.) We left the house in good shape but I didn't have to worry that I may have forgotten to do something. Everything was great!