Great experience. Apartment was great and has probably the best view and location in all of San Francisco. Apartment was clean, modern, and well maintained. We never saw Thomas which is not a problem at all. Once we were in the apartment we texted him and he responded with some suggestions on where to go to find food and groceries, and answered additional text queries quickly. The view of the bay and the Bay Bridge, and downtown, from the apartment is incredible. The location is perfect. It is close to a couple of bus stops, is just down from Coit Tower, is a stones throw from China Town and North Beach (Little Italy), and is an easy walk to the water front. Hills were a tad bit of a challenge the first day but got use to them by day two. Probably would have helped to have some tourist type information on hand to browse through. Not a big deal however. Easily rectified. Would definitely, without hesitation, stay here again.