Jennifer was so easy to communicate with and the entire process (last minute accommodation need) was smooth/seamless. The place is exactly as advertised, with close proximity to the main street running through Bernal Heights and good location for other great areas of the city (and a quick trip to/from the airport). Jen also left great tips in the welcome book for folks new to SF. My friend who stayed with me is British and was so happy to see a kettle in the kitchen; just one of many homey touches we appreciated.