Emily was great, she communicated with me in a timely fashion. The space was quiet, which I very much appreciated. I stayed in the ground floor studio. The photos accurately depict the space; I did not pay close enough attention to the photos, I like to sleep with the windows open and fresh air coming in but there are no windows in the room. Others would not have a problem with this. Overall as long as you don't need windows that open you will love this home.