I had a great experience with Shan and her place. Although I did not meet her, she communicated with me very clearly (and quickly) about the easy self check-in and everything else. Her place is cozy and comfortable. It's also quiet--which is notable since it's only a block or so to a major highway. I was delighted the Muni Metro M line is only 5 minutes away (it can take you downtown in half an hour) and that a shopping area with decent chain restaurants is also close. A big thumbs up!