Sean & Vanessa (and Bianca, who is a co-host) were really friendly and readily available, at least by messaging. I have absolutely nothing negative to say about them.
Future travelers should understand that the two bathrooms are shared by 4 rooms (as many as 20 or more lodgers if all beds spaces occupied). The bathrooms were ok - dated but certainly usable, but almost always with wet floor mats and hair around the sink from the many guests using them.