Sarah is a terrific host. She gave us simple & clear instructions for checking in and out & responded very quickly to all my questions. Everything in the apartment was as described--a lovely place to spend a few days while visiting family in San Francisco. It was neat as a pin and the bed was very comfortable. And of course the location is ideal--a very quiet street just a couple of blocks from shopping--close to Muni and definitely walkable to BART. All in all, this was a great Airbnb experience!