Awful customer service - Apartment was not bad.

The apartment was clean but a little bit smaller that we were expecting, there is no natural light, there is a lack of cutlery and the table to have breakfast, lunch or dinner is tiny. The most convenience thing is that you can park your car inside the building … but we experienced our bad customer service because of it.

After the first day we will receive an impolite and rude email from Mark accusing me for hitting the frame of the right parking door when we were using (by mistake) the left one. He was very persistent and even if I told to him a couple of times that we didn´t hit the frame and that our car was on perfect conditions he was still saying that I did it. We had to tell him that we took pictures of the car and the frame to prove that we didn´t hit the frame … After that he recognized that we didn´t hit the frame.

Mark … you can´t treat your customer like you did with us!