We liked the house and enjoyed our stay in SF but we would not rent a house managed by Pillow again. A few things about our stay:

We confirmed for a 3pm checkin but the cleaning person was still at the house until 5pm. When we asked for a late checkout for the 2 hours we missed, we were told no.

There was another tenant parked in the space reserved for our unit. It took several phone calls to Pillow and three hours before he moved his car. This is a busy part of SF so parking is tough.

We had to go buy toilet paper. We were provided only 3 half rolls of toilet paper for 5 people. There were no extra rolls that we could find.

Part of the electrical in the house was not working for about 5 hours.

It took about 5-6 phone calls to get all of this sorted out. Not how I like to spend the first night of my vacation.

Although Pillow requires multiple emails and lots of information about our trip to book the house, it's obvious that this amount of detail does not go into making their guests stay comfortable. The customer service reps we dealt with were less than helpful.