We Loved the fact that staff text and would send check up messages. We ordered room service and chatted with the staff via text which was super convenient. Great location for the price!!! Right around all of the shopping and union station. Trolly stops outside the hotel doors. Walgreens a block away for all of your quick snacks and water. There is no fridge in room- plan accordingly. Your keys may not always work but there is a quick fix in lobby that you can do yourself (suggestion for hotel would be to get an app where patrons could enter room with virtual key). That is truly the only “challenge” we had really. Highly recommend this hotel!