My experience in Lens apartment was fab' from start to finish. Len is extremely efficient and prompt and this made booking the apartment easy and stress free. He also provided lots of great local information. The apartment itself is wonderful, light and clean and great facilities. The loft-style bedroom is so cozy. Being a movie buff, I was a bit upset when the DVD player broke, but Len was there the next day with a replacement and it was set-up and ready to go in 10 minutes. A great host, a great apartment, a great city. I would recommend it highly.