We received stellar service in this older, classy, European style hotel. From the check in people, to the housekeeping to the staff and servers at Perry's, everyone was kind and accommodating. This interior queen room is pretty small so be aware of that, there is no room for an extra chair and the sink is separate from the bathroom. But the bed and linens were luxurious, we had robes and the bathroom (with tub and shower) was super clean with lovely products. The location is perfect, close to Muni lines and the across from the Ferry Building, you certainly don't need to bring your car. The restaurant's food was delicious and reasonably priced, especially given its quality and the area! We saw former mayor Willie Brown on the night we were there. Also be aware that this is an older building, and while beautifully appointed, the elevator is tiny! My only pet peeve is that there were no tea bags in the room, only coffee and the coffee and tea bar downstairs did not have black tea, but that is a minor issue. We would stay here again in a pinch!