The Bartlett Staff was amazing! I called the morning of our arrival to find out if we could check-in early because my boyfriend had a horrible fever and cold. We had to check out of our hotel at 11 and I couldn't imagine waiting hours to check in. Thee staff of the Bartlett were very caring, understanding and helpful and were able to get us checked into our room early. Easy location to buses and the BART. Would certainly stay again!