Adrian was responsive to all questions asked. The User manual is great it gave us everything we needed to know and the pointers as to where the Supermarket / restraints etc , we knew prior to arriving the noise issue from the building of the station, and the 1 of the toilets was sticking, however the little things such as no usable clothes drier ( We had just spend 2 weeks in Mexico and needed to do some washing). took the edge off what was a great experience seeing this was our first time in San Francisco.