This was our first time using Airbnb and first time in San Francisco and we were impressed with both! Todd and Tatyana’s place was clean, spacious, modern, and in a great location (off the beaten path in a quiet and safe neighbourhood). We highly recommend it. We didn’t need their assistance but I felt like I could reach them at any time if I needed to. The city isn’t hard to navigate. We did a combination of walking, driving our rental, and used buses. All were easy. We stayed with our three daughters (ages 14,12 and 7) and they enjoyed it too. Parking was easy too after we circled a time or two and parked 1-2 blocks away. Hosts provided lots of info on parking, the area, etc.