Paul was very accessible to questions I had both before and during my stay. The place was a perfect location and a BEAUTIFUL suite. Paul had additional touches such as free cereal, milk, instant oatmeal, and coffee/tea that were above and beyond what I could have expect with a rental suite. The unit was also spotless! I couldn't have asked for a better place to have stayed in San Francisco. I would recommend this place to everyone going to San Francisco.