We never actually met Kelly, but she responded to our messages within a couple hours. The suite was impeccably clean and there were even chocolates left on our pillows! The suite itself is amazing and true to pictures. The bathroom is probably the nicest one I've ever been in and the walk in closet was very spacious! We stayed Monday through Friday and they even came to change the sheets, take out our trash, and leave fresh towels halfway through our stay. There isn't a real kitchen, but the microwave, mini-fridge, keurig, hot water boiler, plates/forks, wine bottle opener were more than enough to keep us comfortable. Also, having access to a washer/dryer right next to the suite was a definite plus! There was a heat wave while we were there, but the suite remained cool enough with opening the balcony doors (there are screens) and using the box fan that is there. Overall, we were extremely satisfied with our stay! Also, Kelly's restaurant recommendations in the binder are spot on!!