When my wife and I first arrived at Roberto’s place, it was a bit messy from a previous guest. After talking with Roberto, it was clear that his cleaning person had dropped the ball, and Roberto (who was in Europe at the time!) went above and beyond to make things right. He got a back up cleaner to tidy within the hour and even offered to pay for a meal for my wife and I at the cafe below the apartment.
In my view, this sort of responsiveness and service is what sets Roberto apart from other hosts I’ve rented from. I would strongly recommend Roberto based on this alone; but, additionally, the apartment is gorgeous!