What you get is a clean, central and tasteful furnished room in SF. The BUNKHOUSE is a mix between a student residence and a guest house. So, what you don't get is any services Hotels would offer: There are no hand towels, you don't get new towels during you're stay, there's is no hairdryer, no mini fridge. The community kitchen in 2nd floor has sticky floors and also doesn't have a fridge. Wifi worked fine most of the time. It was quiet in the house during our stay. The noise outside come a with the locations and did not bother us. We interacted with three different members of the staff. Non of them was very friendly or helpful.