This location is a great value. Great place to stay - a second visit to this location (the first via other means of booking). I overlooked that one bed was a queen sofa sleeper instead of 2 queen beds but I slept in it and it was perfect for me - firm but not a thin mattress and much better than what I'd imagined. I haven't slept through the night in a while and I slept well every night. Housekeeping will make up the couch for you if you ask.
Location is top notch - in the heart of the city. It's close to shopping and the public transpo that will get you everywhere else outside of Union Square quickly. Concierge suggested the 1 or 3-day transit pass from Walgreens (cash only) and it is the best deal since the cable car is $7 per ride. If you like to walk a spell, you can easily walk to Chinatown or the Ferry Building. If you like to run, you can rock a 7-mile loop to Fisherman's Wharf and back. Powell street is close so I recommend the cable car to the end of the line and then the bus to Golden Gate.
Room had a nice hug coffee pot and towels/coffee were refreshed every day. The staff was very friendly and helpful - gave us recommendations at check-in and said hello/goodbye at every meeting.
Jennifer had the info to me quickly and I had zero issues. Highly recommend!