The heater in my room was not working and it was extremely cold. I asked to have it fixed and a maintenance person was called but they did not fix it. I returned to my room and the radiator was ice cold and so was my room. The gave me two blanks upon my request but it still was not enough. The next morning as asked the person at the front desk to have the heater properly fixed or for them to move me to another room. When I returned to my room after work which was about 9 hrs later the heater still was not fixed nor did they check other rooms to see which heaters were working so I could change rooms. The person I spoke to at the front desk in the morning did nothing and she did not even relay the information to front desk person that took over in the evening because when I mentioned the situation to them they had no idea what I was talking about. Later that evening I was eventually moved to a room with a working heater but should not have had to work so hard to get this taken care of. Also, there was an issue where my key kept not working in the evening. So when I would come back to my room at least once each evening my key would not work so I had to go back to the lobby to get a new key which was also very frustrating.