We never met Dan which I thought was very impersonal. The tenants above use made so much noise that we did not get a decent night sleep at all during the week we stayed there. The noise was at all times of the night. We were woken up by the noise of the washing machine in the utility room at 5:00 am which was next to the entrance to our flat. The tenants were walking around in the flat as if they were wearing Dutch clogs, that's how bad it was. The dog barked in the middle of the night. The location was perfect and the flat was comfortable and clean. It would have been nice if the tenants had respect for the visitors as well.