I'll start with the positive.
- The place is well situated, a 5 minutes walk from the 24th and Mission st station.
- The bed is comfortable
- the place is clean and spacious. Getting into the apartment was easy with the instructions provided.
- Clear and easy instructions to get into the appartment
On the negative:
- Poor communication
- Inadequate bedding
- Heater was off without our knowledge
- Loud heater
If you want to know the details please read on
Matthew only communicated with me twice and did not respond to my request for reservation change 6 weeks and again 4 weeks before our arrival.
I had made a mistake in the reservation and asked to change the date but got no response or acknowledgement that he received it. Even if he had not being ok with me changing the reservation he could have said so leaving me with the decision to cancel or eat the cost. Instead I waited foolishly for him to respond and by the time I concluded that he would not be responding making new accommodation arrangement were difficult.
The second bed did not have a set of sheet, only the sheet cover, I asked him if there was extra sheets anywhere it took him 8 hours to get back to us at 11:30pm at which point we were already in bed and sleeping so we only got the message the next day.
The message said "Yes downstairs" which was an area we weren't supposed to go to. We tried to open the door but it was blocked by stuff on the other side of the door. We managed to get the smallest of us to squeeze through and look with a flashlight. fortunatly found clean sheet there that we could use. It did feel like breaking into the basement though.
The heater was turned off but there was no mention of it in the welcome text message. Without the heater the apparment gets really cold at night and we were all freezing. In the morning I figured out the heater situation which heats the place really quickly. Only drawback is that the heater is really loud and if you are any kind of a light sleeper you'll wake up constently during the night when it turns on.
I'd rather have big blankets to keep me warm but the ones we had were perfect for warm summer night not a cool spring one.
So overall it was a disapointing experience the place is very close to being great but a few big problems makes me not recommend it.