my friend and i loved our stay there. the apartment is perfect and has it all — kitchen with everything you might need, bathroom fully equipped with toiletries… we didn’t see Shagun, but whenever we needed her she always responded to our messages almost immediately and always very friendly. we didn’t spend so much time at that neighborhood, but we did notice it could be very loud during the night and sometimes even in the morning. the walls aren’t so thick and i could hear the neighbors listening to music, so i’d highly recommend you bring earplugs. and if i ever get the chance to go back to san fran, i’d definitely stay there again.