Emilie and I corresponded a number of times prior to our trip. Her responses were always clear and helpful. As we did not rent a car during our SF stay, Emilie gave us fabulous directions on how to travel by public transportation from the airport to her house and then how to navigate the city via the Muni system. The location of the house was marvelous for city sightseeing - reasonably distanced to everything! And the house, itself, was perfect for my family's needs - from Gramma (me!) right down to my 2 1/2-year old and 6-month old grandsons (and their parents in between)! Clean, well equipped, comfortable, spacious. Emilie's house manual was comprehensive as to house "rules" and was also a great source for neighborhood info. This was my first experience with Airbnb, and I was very pleased! My only regret was that I never met Emilie! She was out of town during our whole stay.