It's just like booking a hotel! The hotel staff checks you in, you have access to the concierge, hotel restaurant, bellman, and fitness facilities. The rooms are renovated from some of the online photos. Overall, a clean, comfortable hotel with great service before, during and after.
Of note - the fitness center is NOT 24 hours like most hotels. It didn't open until 7am, which in my opinion is FAR too late for business travelers. In addition, there are very few machines (though the hotel is rather small, so no giant inconvenience).