THERE WAS ANOTHER COUPLE IN THE ROOM WHEN I ARRIVED!!
So, let me start out by saying that I communicated with this "super host" explicitly. I even went further to confirm that he understood my reservation and timing, as I was traveling from the east coast and wanted him to be well aware that my flight would be getting in very late. To which he then confirmed that it would be "ok" and went ahead and reserved my stay. So, it was not only surprising to find another couple in the room once I arrived but HIGHLY frustrating seeing as it was nearly 1:30 in the morning! (oh and he requested that I let him know when I was omw once I got off the plane, which I did. like I stated I knew it would be a late arrival) Not to mention that the code he gave me worked. So imagine using your "own" code but then walking in and someone is sitting there in their boxers!! He was startled! I was alarmed! IT WAS DANGEROUS no matter how you view it.
I immediately began contacting the "superhost" via phone and messaging to which he NEVER responded. Not only did he NEVER respond, he had the audacity to contact Airbnb and blame me, telling them that he WOULD NOT REFUND me because "it was my fault" and even went further, telling the bnb rep that oh "well she found accommodations. " YOU " superhost" had NO idea what I had to do at now 2AM! I WOUND UP HAVING TO SLEEP IN MY CAR!! How dare you try to justify because you "thought" I found accommodations! How could you think anything if you never even contacted me to find out if everything was ok!?!
I respond bk to the Airbnb, explaining everything to the rep and providing PROOF, to which the rep then agreed that YES, IT WAS THE HOST FAULT.
So, not only did this "superhost" not reach out, respond, check-in or communicate when there was CLEARLY a situation (one that could have easily went left). You lie on a paying customer & refuse to issue a refund! And you want to be seen as "superhost" when not even PROFESSIONAL!
Airbnb had to provide credit because the host couldn't admit to his OWN MISTAKE! I wanted MY REFUND and I DESERVED THAT!
It is a SHAME that Airbnb doesn't hold their host more accountable, even and ESPECIALLY when they are in the wrong!
WORSE BNB EXPERIENCE EVER!!