This motel was pretty hidden on such a busy street, but once you drive in this villa-looking area, it's very nice. You get your own garage space and you're located near the Palace of Fine Arts. It also has Wifi, but it's not reliable. It would time out often.
The only reason why I'm giving this place 2 stars is because the customer service was not good. To sum it up, there was a lack of communication about my check-in time (even though the agreement was clear through Airbnb) and I ended up wasting two hours and a lot of energy because of it. Although one of the workers, Declan, was quick to offer solutions, the person who worked the front, Natalie, tried blaming me for not communicating what I wanted sooner. When I confronted her by showing my time-stamped conversation with Heidi, she failed to take responsibility or apologize for any inconvenience this has caused me. In fact, she scoffed when she realized she was wrong. There were so many other instances in just these two hours where I felt so disrespected. It was most upsetting.
Unfortunately, this stressful experience has ruined my overall perspective of this place.