We had a very enjoyable stay at Ellen's apartment on Russian Hill. The place was exactly as described. The apartment was clean, bed was very comfortable, the bathroom spacious and the outdoor patio was amazing! A garden with a view of the harbor in the background - a real gem in the middle of the city. The perfect location for seeing the sights - a short walk down to Fisherman's wharf - and a steep uphill back! Also close to restaurants on Columbus Ave. The neighborhood felt very safe.The reservation process went smoothly as did the check-in. I would highly recommend this apartment for anyone visiting San Francisco.