We had a terrible stay. Now that I have gone through reviews of the Bartlett on multiple of their listings I can see that they have adopted an "overbooking practice". When we arrived we were told that we were being "upgraded" to a family room in a sister location. The sister location, The Stratford hotel was old, dinghy, rundown, and lacking the amenities of the Bartlett. There was no soap in the bathroom, grime in the shower, broken ceramics in the bathroom, etc. Their staff kept calling this an "upgrade" because we had a queen with a second room and pullout couch attached (The couch however was also old and worn down). This location was not anywhere as nice as the original and had we seen photos of The Stratford online would never intentionally have booked a room there. The Bartlett did not offer us any compensation or refund for this change, and we had to seek resolution through AirBnB. The only thing going for either of these listings is that the location is convenient right in the center of all the shopping around Union Square. Otherwise they are relying on very shady business practices. Find somewhere else to stay.