Just as described, comfy & cozy. The patio is really cute. We didn't get to meet Rachel, but she was very easy to reach by email :)
As mentioned in the previous reviews, it is noisy, mostly from other occupants, but it was fine with earplugs.
The area was safe, but there is nothing around under a 15/20 minute walk (restaurants, café... it is very residential and quiet). Something to consider, if like us, you don't plan on driving in SF but commuting. The subway is about a 20 minute walk and all the lines lead to downtown in about 15ish minutes.