When we arrived at our room we found a broken toilet that had not been flushed or cleaned after the last user and wouldn't flush. There was a noticeable bad odor through the bathroom area. The front desk was unable to assign us a different room and told us the toilet had been broken for at least 4 days already. The hotel never bothered to inform their AirBnB reservations or make alternate room arrangements for them. Front desk staff was friendly and apologetic, but not helpful at all. They claimed they do not control any of the AirBnB booking and they cannot contact the person responsible for the AirBnB. However, the contact number on the listing connected us to that same front desk.
When we reached out to AirBnB about this they immediately cancelled our reservation but made no alternate arrangements for us. We were left without alternate accommodation. If you need a room for the night, I'd strongly recommend against booking the Metro Hotel on AirBnB.