When I arrived at 6PM the place had not been cleaned. The bed was unmade, there were used towels in the bathroom, and the previous guest’s garbage left behind. I messaged the host (his assistant) and she apologized. She said she could have the cleaner come in the morning. I told her that the bedsheets were dirty and that there were no clean towels available.She suggested that I buy some towels and bedding. I would have preferred for her to send someone to clean, but that didn’t seem to be an option.
I had been traveling all day long and had plans in the evening, so I didn’t have time to buy bedding and towels. I asked them to refund one night and the cleaning fee, which they did refund with no hesitation.
The place was cleaned well the following morning. I sounds like this was a one time mistake by the host who forgot to have the place cleaned. The part that was disappointing to me was that they didn’t seem to want to or to be able to arrange a cleaning that night and that they just suggested I should buy towels and bedding.
That being said, if it was clean when I got there, it would have been a different experience all together. Once the place was clean, it was cute and it is in a great location. It was quiet at night, which can be hard to find in SF.