We heard from Marc immediately after making our reservation. He made it very easy for us to get access to the suite. When our flight was delayed a day, he made sure we knew that the suite would be ready for us.

We had a late flight back home. Marc was very happy to let us check out at 3 pm, which was a huge convenience for us.

The pictures are very accurate. It's a very nice second floor suite in a great neighborhood. Great shops and dining a short walk away. Dolores Park is two blocks away. Safeway is three blocks away. And it has a Keurig with coffee and tea.