I’d recommend everyone download the Sonder app for easy communication - Sonder didn’t get back to me when I messaged them through Airbnb, but their app communication is very fast. You can also request a cleaning through the app.
We liked our stay at Sonder, but there were a couple of things that affected the comfort of our stay. First, the room had a very strong smell to it. My boyfriend and I had to buy air fresheners from Walgreens to help with the smell (we’d have to spray every time we came back from going outside). Second, the HVAC was broken, which made the room extremely cold (sometimes colder than outside). Sonder did text me a day before the trip letting me know that their HVAC was broken, but since the hassle of trying to get a refund before check in to book someplace else would just not be worth the time or effort, my boyfriend and I decided to suck it up.
The room itself is small, but the bathroom is very nice and large. We also had a coffee machine inside the room, so we got to enjoy our morning coffees. The staff are also very friendly and pretty personable. There is a security guard chilling in the lobby during night time, which made me feel safe.
Overall, I booked this stay for the location (we were in town to catch a couple of concerts) and the location was more than perfect!