While I didn't meet Brian & Leah in person, they made sure that the apartment was clean and that I had all the information I needed during my stay. I only needed to call them a couple of times and they returned my call both times. They use the eLock system which I think is really smart. The apartment is well put together, they offer nice clean linens, two free bottles of water, great stove and fridge, decent kitchen tools, the shower is nice and hot. The only thing that were not as good was the internet which I'm sending them a suggestion to fix and their downstairs neighbor who can be a little loud in the evening.