The picture is exactly how the room looks. It was perfect for sleeping while visiting the city. I never met Robert. Check in was very easy to follow. The walls are very thin and you can hear the people upstairs walking around and talking. Was hard to fall asleep. There are no snacks, meals, or things to drink offered which surprised me. Would have been nice to have some water on hand. The access to the Muni bus is a couple blocks away and we had to walk through some sketchy neighborhood to get to it. When getting dropped back off we walked up two blocks of super steep hills. I would stay again, I liked not being hounded by the owner, but would have liked to be checked in on at least once.