My boyfriend and I very much enjoyed our stay here. The location is great. It's in walking distance to coffee shops, restuarants, etc. It is also very central, so it was easy for us to get to and from everywhere we needed to go to. We normally stay in the same hotel when we visit SF, but this was so much better. Very spacious (for SF standards) and comfortable. We didn't need to reach out to Matt, because we visit SF all the time, but for the few questions I had Matt was quick to respond. Overall Highly recommend!