This is a full-on hotel, rather than a typical AirBnB apartment. So you get room service, friendly hotel staff, everything. It's a very nice hotel for a reasonable price. I did not communicate with the host after booking, but it was not necessary to, as everything went smoothly. It's a nice central area within walking distance of everything. My only caution is that they surprised me with the fact that this is a timeshare property, and do try pretty hard to get you to attend an "information session" using pushy sales techniques, which is kinda creepy. Not a big deal if you're okay with just firmly saying "no." All in all, a great way to book a great hotel. Highly recommended.