Maury is friendly and easy going, she allowed us into the unit a bit earlier than usual and allowed us to leave a little later. She also agreed to hold onto our bags on the last day all afternoon and evening because our flight was a later departure. This allowed us to explore San Francisco without having to cart all our bags around, which made a huge difference. She was receptive to our request to have the unit heated a bit warmer than she is used to (LA people like us are weather wimps) and gave us an extra blanket. She is a good host and provides a binder of information with excellent useful info about the neighborhood.