I came in for a brief stay on a business trip that I needed extended a day at the last minute. Ray met me when I first checked in and recommended a great Chinese BBQ down the street. Lynn was very responsive from the beginning and proactively texted check in instructions which was very helpful, since the AirBnB iPhone app has been nonfunctional a long time and I've been unable to message hosts at other locations. Luckily Lynn was also able to switch me to one of their other downstairs rooms so it worked out great!