My gf and I had great communication with Vivian even before our arrival. She was there to ease us into our accommodation once we moved in and gave us the low down on the area and how to get around. We loved her map idea on the wall which pinpointed all the main attraction in SF. The apartment was very bright and large. Even though it took a while to get to downtown in a bus, it was a simple system and the stops were extremely close to the apartment. Vivian was very accommodating as she allowed us to stay a bit longer in the apartment due to our flight delay. Thanks Vivian, we had a great time.