Dana was very easy to communicate with. The Donatello is in a great central location, and the room was very nice--just as pictured. We had a great vacation here. Really enjoyed the rooftop terrace, w/great views and coffee too. Many great restaurants nearby. My one mistake was thinking that there was a laundry room there (it clearly states that there is not, so my mistake), and there was not a nearby laundry. They do have "laundry services" but they are $$$. My room request for a higher floor was granted easily, and the 9th floor was great. Would definitely stay here again. This was a long-awaited vacation, and we had no problems at all. We even got to see the SF Giants!