Communication with the host was non existent. It was our first time using airbnb and he didn't answer any messages or calls even on the day we were supposed to check in. We were pretty worried we were going to end up without a place to stay. He didn't explain it was actually a hostel. The place is hard to find if this is your first time in San Francisco. Other than that, I had a great experience. The place was clean and a lot nicer than we were expecting. The location is great. You are surrounded by restaurants, shopping, and the cable cars and Bart station are just around the corner. The guy that checked us in (not Jason) was really friendly and helpful. He gave us a map and suggested things for us to do.