The staff were exceptional - they were friendly, informative, and pleasant in every way! Unfortunately, while the staff were great, the hotel room was not. Our sink was clogged, the carpet was soggy for some reason, and the carpet was also covered in hair. We usually don't notice anything with carpets, but when we put our baby down to crawl for a few minutes and when we picked her up (after maybe 3 minutes), she was completely covered in every type of hair you can think of and was wet for some reason. We spent the stay with shoes on and picking hair off of her and the bed. Needless to say, it was not a relaxing stay. Also, for those new to the area, this area is quite noisy. We were looking forward to dinner nearby, but it was like a young, club district so it didn't suit our preferences with our 9-month old. The staff were great, though - just wish we could say the same about the room and stay!