We really enjoyed our stay at Susan's and would definitely book again if we come back to SF. The location was excellent for us - better than imagined because of the good public transport links. It was easy to get everywhere. The apartment was also great. It had everything we needed. Comments made in other reviews about noise from upstairs and light coming in (no blinds or curtains) to the bedroom may be fair, but to be honest, neither bothered us because of all the plusses this apartment offered. We felt very much at home during our week there. Susan was available if we needed her, but as we are quite private people we appreciated the fact that she just let us get on with it during the week. The check-in process was very easy (no hanging around), and we liked the ample space, the use of the TV and the functional - if compact - kitchen area. We will be recommending this apartment to friends and family.