The host responded to my communications relatively quickly, and with enough information to satisfy my questions. The only thing that made me hesitant was the fact that bag checking (for those visitors that check out at 11 but still need somewhere to store their bags during the last day of the trip) was done on the honor system. You trade your ID for a room key to a room on the seventh floor, and drop your bags off along with everyone else who needs bag check. It's based on the honor system, so you have to trust that when you return your bags will still be there, untouched. I didn't have the nerve to leave my bags there for more than an hour, however none of my stuff was missing, so it worked out for me. Just an FYI. Overall, I would stay here again. PERFECT location for a Dreamforce convention. I would just check my bags elsewhere. Hope this helps.