I never met Ellen but all interactions with her were great. She responded quickly to any requests, and allowed us to check out late since we were on the red eye home.

Location is great, apartment is very comfortable and quiet. Don't be worried by the instructions to get in; its down a long hallway but very safe and fine. The patio is lovely, although it was too cool most of the time to sit out there. And the view is amazing.

Someone mentioned warming the place up; she has a baseboard heater in the bedroom and it warms the whole place quickly.

Very safe neighborhood, short walk to Union and Lombard St.

We would definitely stay here again.