Simone was extremely responsive throughout booking and throughout my stay! We had an issue with the booking which was quickly resolved thanks to Simone's diligence and consistent communication. We really needed a place to stay in SF on this particular weekend, and she helped make sure the booking problem didn't cause any stress.
The place is perfect for a family or small group. The couch is huge and great for an extra place to sleep if needed.
The only downside to be aware of is no stove (it's outlined in Simone's listing). There is plenty of dining and lots of grocery stores nearby, but it's something to plan for if you don't want to eat out for every meal.