The place was very clean and provided all the things needed. Cranson was good and prompt at communication and a reliable host to get in contact with. Even though we were aware of the split level complex, the footsteps coming up and down the stairs from the bottom unit to the top was a bit unexpected. We found that the folding privacy gate didn't buffer much noise or provide much privacy. The cats that came to visit Nono were friendly and very cute. Overall, the place was welcoming for us- thank you Cranson!