I never met Matthew, but he was easy to contact via text message. He arranged for us to pick up the keys, and provided detailed text message instructions for accessing the apartment. The apartment is in a great location, lots of parking, and short walks and uber rides to anywhere you'd like to go. I'd rate him 5 stars, if I wasn't such a neat freak and the place being recently dusted didn't matter. If I'm ever in San Francisco again, I'll see if this place is available, it really is a great deal!