It’s been the WORST Airbnb experiences in my entire life. We’ve been enjoyed traveling by Airbnb in California this month and I personally have been a great fan of Airbnb since 2014 though. We are very disappointed by the Landing as we paid around 8000USD for a month and it’s not worthy of the money we paid at all.
When we arrived, it was mid night as we drove from LA and we reported them in advance that we would do late check-in and they allowed it. I followed the instructions provided by some texts on an email though it was very hard to find the unit due to the guide provided by them was not correct. So we couldn’t help but to ask for the messages/calls to them but never got the respond. So we should stay at the front desk for around over 30minutes. Thanks to the other tenants we could manage to find the unit after.
Also 6 hours before arrival we had asked them whether or not we could park but never got the respond.
Entering into the room, it was full of bad smells and we could easily find the hairs on the floor. Beddings- we could easily notice that only covers were cleaned but pillows and the blankets were not - they smelled so bad.
We also noticed that there were bugs at the kitchen and also smells from mold.
We became sick and headache out of the order and smells.. even after 30 minutes.. and I asked them for the prompt responses and only in the morning at 9:31 am, got the message that we needed to go to the front desk.
I explained everything to the women in the front desk and she denied pretty much everything such as filthy pillows - she said just “Put them in the balcony”. And dirty kitchen utensils - “Just throw them away!”
We paid almost everything for the 36 nights and there was no way to get refunded but we really didn’t stand the room so asked them to change our room or change beddings at least but she said there was no room available to change. Also she said, they kept the standard of cleaning and it was not a single issue.
We couldn’t help but to call Airbnb as we paid a considerable amount of money as we believed that the listing would reach to a standard of the money we paid and also we loved the pictures from the listings on their website which was different in terms of cleaning status.
It took 2 days to get a final answer from Airbnb that we could get the refund as they totally agreed on our proofs sent by videos and pictures.
- To the Listing CS team : You should have listen more from the customers. You are always "yawning" in conversation at the front desk, which is very rude and it can be seen as a racism.
Also when we noticed the issues reported, you denied everything but took it out on us. We should discuss based on the facts. The fact is, the room is filthy with full of bad smells, hairs, dust, and bugs.
Also you should have respond us when we sent messages as described in the listing's page in Airbnb but we rarely got the respond from you as a message such as asking for changing the dirty beddings etc so we had no choice but to go ask to the front desk directly.