We didn't see Holly… nor did we talk to her on the telephone!… but the guidelines for entering the apartment were clear and easy to follow. The apartment is well equipped and quite,… except when the kids above wake up around 7:15am! We had to fight to remove a panel which kept one of the windows open at all times: we were freezing!
But otherwise, the place is comfortable, the shower is great and the bed, despite not so wide, is really good.