Communication from Lauren and Chris was really great before our stay - we didn't get to meet them as we were out most of the time. The appt has been nicely accessorised, but wasn't super clean - the dishwasher was full of dirty dishes when we arrived and we had to wash up cups and glasses before we could have a drink. There are condiments, and dressings, tea, coffee which was thoughtful - although the creamer in the fridge was off! The fridge is really noisy during the night, and we didn't like walking on the real animal skin rug - so we put it away while we were there. Overall the appt is nice, and our boys liked the basketball courts in the park around the corner. We saw a couple of neighbours who were all really friendly too.