Jean was wonderful to work with, and check in was super easy with just access codes to the door and gate. The apartment is spacious and very clean. The beds are super comfy with warm comforters and nice pillows. Having a fridge and microwave was also handy. She also provides shampoo, conditioner and a blow dryer, so less you need to pack. The unit was a little chilly, and there's no separate thermostat, which was really the only downside for me. Super convenient to downtown SF as well as the airport.