Annie is very nice, she was very flexible with the Check-In and showed us everything we need. The room itself was a bit cold in the beginning (I was there around Christmas) but we had a small heater who can heat up the room in like 2 hours. The room itself was very clean with a big bed and your own clean bathroom with towels etc. There is a small kitchen which is shared by two rooms. This room is great for people who want to stay couple of days in SF.