Seemed like a great place to check out San Fran, but unfortunately out flight to start our honeymoon got delayed and forced us to miss this. We called asking for any level of grace, given it was out of our control and we were already losingiut elsewhere. They said we had to call Airbnb. We called them and they said it's up to the host and they would refund us if the host gave permission. We called the host and they said "They wish they could help", but that was it. Just another place of the many we lost out of money and a day of the honeymoon from because of the airline. Each place "wanted to help", but ultimately kept the money and didn't. I realize it's a business transaction, but don't expect any level of grace, no matter your circumstances. Also, feel free to ignore their "wishing they could help".