When we first arrived we had an issue entering the apartment due to a new security code set up. Once we were able to get a hold of Max, he took care of the issue and was very apologetic. The apartment is very clean. However, there is no true spot to hang out in aside from the bedrooms. In the tv area, there are no comfortable chairs to sit around and relax in around traveling around the city all day. There was a small roll of toilet paper left in the bathroom and no paper towels in the kitchen when we arrived, but when we reached out to Max, he promptly brought us more rolls.