You can expect a warm friendly welcome and comfortable, clean place to rest whilst in San Francisco. Thuy has everything you need for your stay and all with a genuine smile. As long as you are comfortable travelling with locals for a more authentic experience on the bus they are reliable, 5 mins walking to catch the 14 or 14r gets you around and very efficient. You are approximately a 20-30 minute cab ride from Fishermans Wharf or Union Square. We were comfortable during the day on buses but did catch Uber/Taxi at night rather than the bus as did not feel as comfortable Victoria and Ken