Lorraine was very helpful and flexible. We wanted to extend our stay by a day (because the location was great and the room was perfect for our needs) and she made it available on AirBnB right away! Everything was clean, she explained all of the locks, shower, etc quickly and painlessly. On our last day there was some loud construction (possibly next door) but otherwise it was entirely peaceful! I loved the sheets so much that I looked up where they were from so I could get my own. Overall, a great experience!