Joe was responsive and his communications were clear; his house manual was extremely helpful and thorough, eliminating all guesswork. The place was just as described and pictured - neat, tidy, and cleverly arranged. It is cozy, but comfortable and well-appointed, with fantastic city views just steps outside the front door. Russian Hill is a scenic, quiet neighborhood adjacent to Nob Hill, with its excellent restaurants and nightlife. I could not have been more pleased with the location. I was in town as a visitor, but felt the experience was more like that of a local. I would chose this over a hotel any day!