Landmark and especially their representative Adam were wonderful to deal with. Near immediate replies to emails, quick resolution to usual, minor apartment issues like a leaky tap. The apartment was exceptionally clean, well appointed and comfortable. This is in the Tenderloin and the nature of the neighborhood is nothing that Landmark can control. Although the streets feel gritty I was never accosted or harassed, I felt safe in the building and I often used the local bodegas on the corner after dark without issue. My priority was to have privacy and be in the city and this was perfect for that. Packages delivered were received by a front office person and kept locked and safe. I wouldn't hesitate to use them again for a long term stay.