Katie was very kind to arrange the accomodation for our trip scheduling needs. We had to change our trip schedules two weeks ahead and Katie had absolutely no problem with that.
Furthermore, airbnb had tried to reach us for a bounced credit card payment and we were on the plane during that time. I wished airbnb notified us earlier so that we didn't have to be surprised at the check in step but Katie and her family made sure that it was not a big problem. We made adjustments for the payment option at the door, and we were let in seamlessly!
The room's view was, I dare say, the best in SF. With the view of twin peaks during sunrise and sunset made our stay really memorable.
Plus, Katie had arranged for all the local goods for the fridge so that we were having experience just like the people in SF.