Carolyne was great! We planned this trip very last minute and she was quick to respond to my request to stay. She often checked in with us to make sure things were going well. This was such a wonderful neighborhood. The neighborhood was safe and my family and I felt very comfortable walking. It is a short distance from Fillmore street which is filled with shops and great restaurants. The beds were comfortable, I slept in the loft-like bed and was pleasantly surprised. It did not get too warm up there, it was actually very cozy. The restroom is small but served the purpose that we needed it for. She had a large refrigerator and cooking utensils if you needed them. My only criticism is street parking really is a nightmare, but there is a parking garage not too far from there on Webster and Clay (CPMC Medical Building) 30 dollars a day and TOTALLY worth it! Close to the Muni and the Cable car. It really was a treat to stay there! Would definitely re-book.