Arne was super helpful, whether about what to do in the area or being flexible. I changed the check in date twice and was very nice and accomodating with it. Very easy to communicate with her and she replied very quickly to all the questions I had. The appartment is a bit old BUT it has a fantastic view on the Transamerica building, has a very comfortable bed and is located in a very lively area. The only downside is that it is a bit loud at night, but that's what happens when you stay in a city. I had no problem sleeping ...