First, John accommodated us when a death in our family caused us to change the dates for our stay from October to February. I texted John from the airport upon our arrival, and when we reached the apartment John was standing outside to welcome us. A tour of the apartment, complete with a welcoming bottle of prosecco followed, John checked in on us a couple of times, always helpful but never intrusive. The apartment is clean, well supplied, comfortable and convenient. One could not have a better host and place to stay in San Francisco.