Obviously multiple things need to be improved. For starters, when a customer asks how to increase the room temp because it's below 50es, they probably are not interested in the hours the boilers are on or the hotel's agreement with the city. As others had pointed, there was hot water for me, but the room was cold. (And I'm from Boston!)
Second, no room service, and if you want someone to vacuum the floors, change your bed sheets, bring clean/dry towels, and in general tidy up your room, you'd have to call 24hrs in advance and that's an extra fee.
Also, there is NO laundry in the hotel as stated in the advertisement. When someone who travels a lot reads "laundry in hotel", this usually means, laundry service where you drop off your clothes at the front desk. The simple suggestion that I go a block away and do my own laundry, makes this "hotel" feel more like a "hostel".
The area it is in, while very central, is quite dangerous and dirty with too many homeless or wasted people on the street.
I get it, this is a minimalistic hotel, but it is *more basic* than minimalistic.
The decor is beautiful but that's about it though.
Overall, disappointed.