This was by far my worst Airbnb experience. I came late due to not wanting to drive at night after work, and upon arrival my key code didn’t work. I eventually found out they cancelled my reservation because I arrived a day late. That would be fine if they contacted me to tell me so I could make alternate accommodations. They did not. We arrived and they said “talk to Airbnb.”
We did and Airbnb has been trying to get in touch with this host to no avail. Not only was I not able to stay here, but I have not been refunded for my stay because the hotel did not cancel the reservation through the app.
I will not stay here and would seriously question ever staying in a hotel via Airbnb after this experience.