Hiromi is a great manager, she's very responsive to my questions and helpful too. For those coming to SF for the first time, Tenderloin isn't a very great place in general, with lots of homeless wandering on the street, just need to be more careful. If possible, try to avoid Ellis, Eddy and Hyde St that area.
This location is close to Union Square with eateries around. That's what I like, as the Airbnb doesn't have kitchen, I just buy food to go downstairs and heat it up for next meals. It has fridge and microwave in the room. Can ask for kettle if you need one too!