We had a great time at Ellen's apartment for 3 days. I came up with my 2 kids and the place was perfect. Sweet garden with a bay view. Pristine brand-new apartment, really thoughtfully appointed. The location can't be beat - we walked to Fisherman's Wharf, grabbed the cable car at the terminus, walked to the grocery store, restaurants and playgrounds in North Beach. MUNI stops are really close and can get you to Chinatown and downtown or all the way to the Golden Gate Bridge. We never met Ellen but texted with her. She is very responsive. When we inquired whether a dvd player was available, she brought one over to us that night. Since we know SF already, we didn't need much from her. It was so comfortable to come back to her place for a little break in the middle of the day, or to eat breakfast her, and to chill out at night. So much better than a hotel room. I highly recommend Ellen and her place for a San Francisco stay.