The apartment is lovely, very clean and bright even though it is on ground level. Secure entry and the bathroom now is within the apartment not in a communal area as previous reviews state. Nicely decorated and and Terry provided towels, cleaning and bathroom products etc as well as bottled water and a few breakfast items. Location was good for catching trams etc on Market St and near shops/cafes! Terry was a friendly helpful host who allowed us to store our luggage for our flight later after check out and let us check in early. He was easy to get in touch with and eager to help. Overall we had a great stay and would definitely recommend for a trip of 3-4 people to San Francisco!