For starters, Joshin is AMAZING! He was very responsive AND checked on us several times during our stay to make sure we were comfortable and had everything we needed. Our flight got in early in the morning and we asked if we could just drop our bags until check-in time, but because he didn't have a guest the day before, he allowed us to check-in early. Check-in was seamless. We were greeted upon arrival and got a quick tutorial on how to get around the city. EXCELLENT customer service! The neighborhood was nice and safe AND walking distance to the main street with little restaurants and markets! And to top it off, the space was SO NICE! VERY CLEAN! The bed was super comfortable and cozy. And the bathroom....made you feel like you were in a resort...HUGE shower (love the tile)!! Everything was in perfect condition. Whenever I return to San Francisco, this will be the first place I check!