Great communication right off the back, and Michael went above and beyond! He even set up flowers around the house for my girlfriend to see when she came in, and had wine, beer, coffee, milk, cookies, a welcome note, and more all there for us to relax and enjoy the place from the beginning. The place is every bit as nice as it looks in the pictures, and super high end in every way. Comfortable, airy, perfectly quiet, and bright. Really can't say enough nice things about it, and about Michael. The area is of course the best in SF, with easy public transport down the street, tons of amazing restaurants, and an awesome deli and market. Was initially hesitant to book because of the price, but with all of the extras and perfectness of everything I can now say it was totally worth it. Book this place!...when I'm not here. :P