This is not an airbnb experience. It's a hotel... So don't expect any communication from "Jordan", that's just a front. And it's not a nice hotel. Just a room and a bathroom... No fridge or hair dryer or fresh towels or toiletries. The only good thing is the location. But even though it's technically in union square, it's very close to tenderloin which is not a very safe area. There was also construction happening on our floor which was annoying, and the lift broke on our last day... Not very convenient when you're on the 7th floor with a big suitcase.