My daughter is a student i. San Francisco. I booked Cheryl’s studio for move out day. Once we had the van packed up there was a change in plans and we had to drive back home. Cheryl was so amazingly kind and understanding that she refunded the room rate to us when I would have never expected that at all since it was the same day cancellation. I can see why she is a Super Host. I will plan to book this studio again. Thank you Cheryl.