Michael's apartment is situated at a superb location. It is close to Ghirardelli Square and Fisherman's Wharf. There are also tons of restaurants within 10 min walk. Muni stops are also within 5 min from the apartment, making it very easy to explore other parts of the city.
The apartment was very clean and spacious for my mom and me. It even has a big closet, which is perfect for any extended stay. The apartment also has a small kitchenette equipped enough to prep small or quick meals.
Check-in and check-out process was simple. Michael left very cler instructions for the check-in process. I did get in touch with Addy (Michael's assistant) over a question about the kitchen and she responded with lightening speed. She was very helpful and courteous.
If I'm ever in SF again, I would definitely stay here!