Robert and I communicated easily and he was very accommodating. Juan Carlos received me upon arrival and was very nice. I only wish I could have stayed longer. Everything was provided -- sheets, towel, blankets, etc. and the couch was so comfortable I ended up leaving it as it was and sleeping on it instead of pulling out the bed. The place was super clean and the room was right next to the bathroom. The apartment is beautiful and they have two cute dogs that were very quiet. I would definitely stay again!