The host informed that we can check in after 3 o'clock.
When we checked in around 9:30 pm, we found that the room was not clean after previous person checked out.
When we contacted the host, he realized the cleaner did not come for cleaning.
The reaction from the host was very disapointed.
He offered us either 100usd if we stayed there or full refund if we did not stay there.
The dirty bedroom and dirty bathroom made us not to stay there almost midnight.
I asked him to come over however he was unable to come, so we kept contacting through airbnb message, not the call.
He suggested 160usd and tell us where the clean sheet and clean towel were. That means we can change the sheet and towel by ourselves.
The way he talk us was very miserable.
I understood even the host was not ok for this kind of situation.
However he said just sorry and refund.
He did not care how we were tired and how was our feeling.
When we asked the help, he said what he can do is refund or contact airbnb customer service.
We did not feel any sincere greeting and any 5star super host.(He introduced himself, he wanted to be super host and if not 5 star sevice, do not hesitate to contact him.)
If he apologize sincerly and tried to look for other alternatives together, we did not feel like that.
At least, he tried to show his effort for 5star host.
Not cleaning. ok it can be happen.
But your reaction cannot be accepatable.