It’s a basement unit next to the garage, the host and his family live upstairs, the wall was thin, you can hear they used the bathroom and their conversation.
When we checked in, there’s no any toilet papers, no soap/ body wash, only 2 sets of towels for 3 adults, used coffee maker, opened sample coffee bag, no mugs. The host was very late to respond, he finally brought “1” bath towel and a body wash to us after 7 hours since my multiple attempts to reach him.
There’re multiple molded grout sections in the shower stall, no any rug outside the shower stall. The host used a timer to control shower time without any notification, so my daughter was freaking out when the bathroom suddenly went pitch black while she’s showering.
The washer and dryer were shared with the host’ family, I tried 3 times to use, only one time was not occupied, the inconvenience altered our itinerary.
The basement rental is at the corner of busy streets, so when the big/ heavyweight vehicles pass, the entire unit vibrates with rumbling noises. We were constantly woken by the vibrations.
When we were about to check out and leave, the toilet was clogged and quickly overflowed the bathroom floor, I messaged the host for plunger, he came and unclogged the toilet and left, without any apology, I bent down and wiped everything clean for 30+ minutes!
It’s a very disrespectful, unpleasant and stressful experience that I and my family never had encountered . We DO NOT understand why this host has so many positive reviews, maybe we were very unlucky or discriminated.