The check-in person was extremely difficult because he didn't know how to do his job since he was new. He seemed to lack some common sense and did not listen to my feedback. He asked me to leave since the room wasn't ready, but my reservation was from the prior day, which I had explained. He asked me to go away while he figure things out and I'd already explained that it was 530am and I hadn't slept yet. It turns out there was nothing wrong with the room but the check in took 25 minutes and he couldn't give me a key. After I'd told him that I was going to try to take a nap for two hours before having to wake up again, he calls me an hour in to let me know that my key was ready (when we'd already decided that I'd pick it up at the time I gave him that I was leaving). The worst check in experience I've ever had.