Communication was quick and informative, which I greatly appreciate. The apartment was clean, well furnished, and welcoming. Heaters in every room made it easy to adjust temperature. Most impressive of all were the binders full of information from local grocery stores, restaurants, maps, and attractions around San Francisco. It made finding local places easy for us, which can be difficult when you don't know where to start in a city that large without googling and finding very touristy locations. Highly recommend for people new or wanting to explore the city.