Jo Anne was very responsive and she was helpful but the owner of this place (not going to name her here) has been amazing person to live above. The condo was great, lots of space and extra materials, when we get in we saw that pans and pots have had scratches on them and we had a toddler so we asked if they can get a new set, which they did get us in few hours, the owner was so kind they even got our 2 years old daughter presents so we felt like we were away from home. Overall it was a great place to stay for a month while our home was renovated, it's a charming large classic SF condo so there are some cons to it but overall we enjoyed our stay here and more importantly the company we had downstairs. I would highly recommend this place for anybody considering Sunset, SF!