I have stayed twice in different units in this building and had great stays both times! Super responsive communication and everyone who works at the building is very friendly. For check-in, they point you to their social media page so you can see instructions since they can't send you links through Airbnb, and there is an app you download that unlocks the entrance doors to the building. For your own unit, they give you a door code. They were very accommodating when I didn't have the right social media account to see this and gave me keys to use instead. The location is extremely walkable and near many restaurants / bars / coffee shops and only a block from a BART stop. If you aren't familiar with the Mission neighborhood in San Francisco, you will see homelessness etc on the streets near the building, but this is true in much of the city. This unit was bright and very nice inside, and everything was very clean.