My 6yr old daughter and I had a very unfortunate and extremely last-minute booking cancellation while we were flying to San Francisco due to covid. Penny was very responsive to my messages (while I was in SF at the airport without anywhere to stay!) end helped us book right away. My daughter and I slept wonderfully in the very comfortable beds and had everything we needed in the kitchen. I really liked that there was a large grocery store just a couple blocks away. We relied entirely on the bus and cable car system and had everything we needed just down the hill on Mission. I also really enjoyed hiking up to the top of the hill in Bernal Heights park just behind Penny's place.