I truly enjoyed my stay at Jim's place at the Donatello and will definitely go back. The room was triple the size and in much better condition than where I stayed for the past two years. Plenty of closet and counter space in the bathroom, outlets, workspace, and a microwave and refrigerator which can be hard to find. The Union Square location is very convenient with tons of shopping and restaurants and just a few blocks from the Powell Street BART station. The only trade off is that it can be really noisy on weekends, but it was quieter during the week. The staff were very nice and friendly.
Jim was very responsive in confirming my reservation and checking back when I arrived. There was a situation with the dumping of glass bottles from the hotel into a recycling truck under my window for 45 minutes starting at 11 pm. Told Jim about it and he followed back up with me as he had never heard of this before. The staff confirmed that the city picks up trash and recycling throughout the night.
After a busy day, it was so nice to return there and not feel like I was in a prison cell. Saw this in other reviews so was prepared. The concierge kept trying to get me to attend a brunch because this is a timeshare and hotel. Told her this was impossible because I was work working, but she kept asking. Not a big deal. Just loved this place.