I like Airbnb best for the personal contact with hosts and an opportunity to get to know people from other countries and was disappointed that for this stay I only received emails and instructions with no personal contact. I also felt it was expensive particularly the £35 cleaning fee. We are hosts in UK and have stayed in Airbnb in different parts of the world and cleaning is a part of providing your home to another family so why the additional fee for cleaning? BTW the house was OK regarding its cleanliness but could have been better. All our other Airbnb hosts in US gave us a light breakfast and although I knew that wasn't going to be the case you mentioned complimentary tea and coffee on the listings. We were three adults booked into stay and you provided enough coffee for two cups with no milk - again I felt this was poor hospitality for the money we paid.