Meeting Noreen as we arrived on the first day of our stay was an absolute pleasure. She was as friendly and helpful in person as she was in her previous emails. Having the Information Binder which contained instructions in regards to the flat (garbage pick up days, street parking, local bus routes, reviews on local restaurants, markets, places of interest and coffee shops, etc) was so helpful. The photos of the flat correctly represented the accommodation provided. We specifically chose to stay in the Richmond area of San Francisco due to family reasons and we found that we were within walking distance of many of our destinations. The choices of shops and eateries on both Geary and Clement streets were varied and plentiful. The buses were easy to work out on California Street and on Geary Blvd to get to other parts of the city. It is a nice and quiet neighbourhood with some lovely homes to see when walking around, especially towards Lake Street and the Sea Cliff area. The flat was a beautiful and relaxing oasis to come back to at the end of each day. The kitchen was well equipped with everything that was needed when we cooked at home. We felt totally relaxed and at home the whole time we were there.