This was what I expected for this area for the price. It's not a five-star hotel, after all. But the location can't be beat--easy to walk to Ghirardelli Square, Fisherman's Wharf, even the Painted Ladies if you like long walks (which I do). We had room 14 on the ground floor. Bed was firm, which was not a problem for me. No tub, only a shower (also not a problem). Room was clean and a good size, with a king bed in the main room and a double bed (I think) in the second small room. The one downside was the noise. The room was right near the stairs going to the second level, and I could hear everything going on outside the room at any time, like having the window open all night. Luckily I am not a light sleeper. Also, the room did not have air conditioning: 99% of the time I'm sure this is fine for San Francisco, but one day we were there it did hit 75 and was a little toasty in the room for a couple of hours. I just took a cool shower instead.

There is a continental-style breakfast in the office every morning, which was nice, and wifi worked well the whole time. And all the staff was super helpful and friendly. Special shout out to Jonah who helped arrange a shuttle to take us to the airport on the day we checked out. :)