Although we didn't meet Michelle, all of the information was sent to us in our itinerary and it worked wonderfully getting and out of the rental. The neighborhood is suburban, safe, and walkable to two different stations (Forest Hills and West Portal). The apartment has a convenient entry around the back of her home with a keyless entry we just loved. The space is beautifully updated with everything you could possibly need (washer/dryer, cable TV, coffee, wine and snacks, plush towels, a heat lamp in the bathroom and even a bidet). We loved it!