I had a lovely welcome, tips for the local area and best places to go to before being shown to my room. Toilets were cleaned regularly and shower was always free to use. The room I had was perfect for what I needed (to sleep) including a few other little things, sink, chair etc. Overall, was a really good place to stay if your visiting San Francisco and wanting to be out and about but have this place to come back too was perfect. Definetly recommend!!