As as family of 4 we were looking forward to our holiday in San Francisco. We had stayed at other airb&b’s before and we were very happy and thought this would be perfect for this trip. However we were very disappointed with this property from the moment we stepped in. The toilet is literally in a linen cupboard transformed to a toilet. Your head hits the door as you come to sit or stand up from the toilet seat (the toilet distance from the door is about 10 inches). We had to be conscious of water usage as we ran out of hot water showering. The bed sheets and pillow cases looked as though they were not washed with clear makeup stains and the towels were all full of stains. It was also advertised that the house came with a TV and one would assume a working free to air TV. But when we raised our concerns to the owner, we were informed that we should have specifically asked for free to air TV. We missed out on watching the World Cup matches as a result. The bed in the main bedroom has a mattress which caves in the middle of the bed. The kitchen is modern and renovated however there is no privacy from the kitchen or dining area. The kitchen has a window and the dining area has 2 big glass doors which opens up to a balcony which has stairs up and down shared by neighbors from the side and above. These glass doors also face a car park. There is no privacy from people looking in from the car park or from neighbors walking up or down the stairs. The amount charged for this property is not inline with the facilities provided.