Matthew was incredibly helpful and prompt in his replies. My schedule was a bit tight and I arrived quite early on my first day after a long day of travelling. Matthew was very accommodating and let me check-in early and had the place cleaned and ready to go for when I got there. The place itself was very clean and the bed was incredibly comfortable. The netflix/amazon prime tv that you can watch from the bed was a great touch, it was nice to watch tv in bed after a long day. Would definitely recommend.