The customer service number is difficult to reach if you call. Texting gets you a faster response. And the room key can be faulty, my phone didn't want to unlock the door, luckily my friends phone did but ran into others having the same issue. Says they offer baggage check in but it's only leaving your bags in the lobby at your own risk.
The location is really nice, lots of artisan type stores and is next door to a delicious French restaurant that is great. It's also pretty close to public transportation. Lots of stairs... Lots. So good luck with heavy baggage. The bathrooms were clean, and it felt nice not to have to communicate with others unnecessarily.