A no nonsense place to stay. Everything was decent quality but very minimalistic. So if you only need a place to shower and sleep, this works. If you are spending a lot of time in the room, I would keep searching.
Communication was responsive but littered with inaccuracies. I needed to add a day to my original reservation (thanks Southwest Airlines) and chaos ensued. After Airbnb reached out with my request, they accepted it and charged my card. That should be it right? Nope, sonder made the next two days a whirlwind of emails with incorrect information, wrong dates, trying to get me to swap to a lesser room but charge me more, it was awful (especially when I was already dealing with the southwest fallout). After I threatened to file a complaint with Airbnb they finally just added the day I requested to my study. That would have been great from the beginning.
Overall, it’s a quality place, close to downtown SF, but I would beware if the booking process.