Full disclosure, my crew and I did not have a chance to stay at Serjana and William's Alamo Square location in San Francisco; a terrible flu caused us to cancel our trip last minute.
Even though we didn't have a chance to stay, Serjana made us feel welcomed and supported before we started our trip. These two were the most accessible Airbnb hosts I've had the pleasure of speaking with. She checked in with us and was very flexible when our original plans started to get tenuous.
I will be sure to seek out their residence again the next trip I plan in San Francisco.