Positives: great communication, and we were able to check in early on request. A nice area with lots of shops and restaurants near. Roxies market is a great shop under 5 minutes walk away. The flat was beautifully clean, with nice crockery and glasses. The beds were really comfortable and the bedding good. My only complaints were that it was rather cold (probably not a problem for most of the year) although the portable heaters warmed things up after a while; and that the apartment was darker than expected, with the second bedroom not having a window. Overall, a great experience, though.