Ruben is a perfect host! He and Teresa always respond right away and any time I had a question or issue they jumped on it straight away to fix it, which is all I can ask of an awesome host! You can rest assured that these are good people who care about their guests. This is also the best neighborhood in SF if you plan on exploring. It has fast access to everywhere you would want to go and walking distance to downtown, Nobhill and Polk st. Loved it!