Dana made the entire reservation process very smooth, responding and providing information quickly. The staff at The Donatello were so accommodating and friendly, providing maps and advice on where to go. I almost think the pictures don't do the room justice because it's very spacious yet cozy at the same time; it was a pleasant surprise. I stayed on the 7th floor, and it was a tad bit noisy, especially since it was New Year's Eve, but that's to be expected since the hotel is conveniently so close to Union Square. Overall, it was such a great experience, and I would definitely book this hotel again.