11/10, would recommend, would go back. The apartment is perfectly located in a quiet part of the Castro, it's spacious, comfortable and not to mention with access to a beautiful garden. But the real stars are the hosts! Before arrival Robert was so helpful and quick to reply. But oh wow, he really raised the bar for all Airbnb hosts out there! He picked us up at the bart-station and then proceeded to give us a tour of the area, giving tons of great recommendations and hilarious commentary. The airline lost my suitcase and did not provide the info I needed to get it back. Queue Robert - undercover part time superhero - he deep dived into the lacking info I had, got on the phone, braved 2 hours of terrible hold music curtesy of United Airlines, finally got through and managed to get info on the suitcase. We were happy knowing where it was, Robert however was not satisfied with United's offer to get the suitcase delivered *sOmEtImE* the next day. Not wanting us to lose a day sitting around waiting, he told me to get in the car and we went to the airport and picked it up. This was really above and beyond what we could ever have expected or even hoped for! The bad start to the vacation ended up almost being worth it, despite the unfortunate events there was much laughter and great conversation! I could continue to gush - really - but really this is the place you want to stay at in SF! We had a great time and our hosts made us feel so welcome and cared for. Thank you so, so much!! :) <3