My family and I stayed at the house for a wedding in San Francisco. Betty was quick to respond initially before we stayed and did allow us to check in about an hour early. Overall, the house was nice but there were a few issues.
1: There was left over Chinese food in the refrigerator
2: The heat did not working for the back two rooms. It was working for the first bedroom and living room.
3: The stove worked but the oven did not which was an issue because we had planned to use the oven for a couple of meals.
4: When we got home, about 7 hours after we check out I realized I had left two scooter chargers, valued at around $120 in total. I immediately sent Betty a message explaining I had left the chargers and asked her if there was a way for my brother (who lives 2 miles away) to swing by at some point and pick the chargers up. Unfortunately, two days later and Betty has still not responded to my request.
I find this quite disappointing because she was quick to respond to any questions I had BEFORE we stayed. I can only assume she has seen the message but has chosen to ignore it instead. This is a typical case where someone is very attentive before you stay but once they receive their funds they are quick to ignore. Sad.