We really appreciated the convenience of the lock box for keys as our plane was delayed and we arrived in the wee hours of the morning. The apartment is as described: it is clean, comfortable and has the essentials in the kitchen. The location was exactly what we wanted. Although we never met Jo Anne she was very accessible and responsive both before and during our stay. There are some things that we were prepared for but prospective guests should take notice - there is very limited daylight and the noise from the house above is a regular feature - voices, human and animal footsteps and some mechanical noise. We notified Jo Anne about the worst of the noise and received a prompt, considerate and reassuring response.