Unfortunately I did not love this place. This is actually a very old hotel, not a typical Airbnb as in a house.
Pros: Excellent location. We easily walked to Chinatown and 21st Amendment brewery. We could have also walked to the ballpark if we wanted. The neighborhood seemed nice. Really quiet at night despite being right downtown. The Alcatraz tour pick up spot was a long walk, but definitely easily done from the hotel. Having someone at the front desk was nice, although we didn't really use them. The man who was at the front was very nice. The woman at the front desk was not quite as nice, though she was fine.
Cons: The woman at the front desk was on the phone with a customer when we came down to check out. We were standing around and she had the customer on speaker phone. The customer was very angry and upset about some communication issue and she continued to leave him on speaker. She also did a terrible job at customer service and helping to make the customer feel better. She mostly just stayed silent even when he asked her something or stopped talking. It was uncomfortable.
There is an elevator in the building, but it's very old school and I was not comfortable using it.
The room has no A/C and no fans. We were on the 3rd floor with only one window with no screen. We slept with the window open both nights we were there and were still sweating the whole night which caused us not to sleep well. It wasn't even that hot outside, but there was no breeze coming through that window.
In the bathroom, the towel hook was literally falling off the wall. Looked really cheap. The room itself needed a do-over for sure. It looked like nothing had been done to it for many years, including simple fixes like the towel hook.
I didn't realize how lumpy pillows could get until I laid on the pillows at this place. All 4 pillows on our bed were incredibly lumpy. I seriously don't know how a pillow can actually get that lumpy. Gross to think about how old they must be.
There was some flyer in our room about a airport shuttle for $12 per person. We decided to book it since there were two of us and our Lyft from the airport cost a little over $30. When I asked the front desk to book it, I confirmed it was $12 per person and was not told anything different, only that it would be there. A few minutes after the shuttle was supposed to arrive, it came so timing was pretty good. There were some other people on the shuttle already. The ride was fine but when we were dropped off, we were told that we owed $34. When I said that the hotel told us $24, the driver showed us some receipt that we were supposed to have gotten that had some info about $10 off or something. The hotel never mentioned I needed anything. I argued with the driver stating that I was told $24. He then looked up some list with the names of the people he was picking up and next to our name was written $28. So we ended up paying that. But something shady was going on. We were told $24, then the driver tried to charge us $34, then some list said $28 (presumably what the hotel told him to charge us). Honestly for a few more dollars a Lyft or Uber would have been easier.
Overall we were very hot and uncomfortable in a room with lumpy pillows and some cosmetic issues. But again, the location was great.