The host was non-existant. Didn't return any emails - this is not an airbnb fixture, it is a hostel/hotel with 6 floors of rooms!! So call the number if you want any info/help - which they provide very well. The rooms are not what you see in the pics. But for the price, its a good deal and a fabulous location - right next to Union Square. The rooms are clean and have a sink inside. The shared bathroom and showers are also quite clean. make sure you bring bathroom slippers though. There is also a great cafe by the reception for really good coffee in the morning. They do not provide soap, but there is a 24 hr Walgreens across the street. Its a full sized bed so it will be a little tight for 2 people, but perfect for 1 person. They were also nice enough to hold my luggage as I had a night flight.