The instructions to get into the place were very detailed and helpful. Everything I could have ever needed (umbrella, water, candy, flashlight, mini fridge, etc.) were included and it made me feel prepared for anything and welcome. The neighborhood was just fine. It is a big city, so you do have to be aware of your surroundings. But, I felt very safe and went out to dinner alone a few blocks away. The space was very private and quiet, I was able to unwind after a long day in my SF office!