Lorraine was super easy, right from the beginning. She was quick to respond, friendly and always offering extra help and advice on the trip. The room was actually better than the photos show since the bed and furnishings had obviously been updated since they had been taken. She had a notebook with area tips and suggestions that was very helpful. The location was convenient to the bus, the Haight Ashbury neighborhood and Golden Gate Park. The back yard garden was a nice, peaceful bit of San Francisco that added a lot to our daily wind down time.