My wife and I came to San Francisco for a medical procedure and decided to use Simone’s place. After 6 hours flight and one hour exhausting drive we were ready to settle in our Airbnb but unfortunately our experience turned out to a nightmare.
First we had problem with the code and entrance door were blocked by a trash can that you could smell it from miles away. Finally after a few try she came down and without no greeting in a rude manner she told us to remove our car from the entry way. She told us to park somewhere on the street without giving us a chance to unload our luggage.
As soon as we got in, there were two other trash cans and a bunch of miscellaneous items leading to our room . Laundry room was absolutely nasty and messy. She was doing laundry which loud. As soon as we got to our room, the room was very humid and had a weird smell. There was also a big spider on the ceiling above our bed.
We could hear people talking above us and dog was barking.
My wife and I decided to book another place that could meet our needs. We kindly asked Simone to reimburse us but she thought we didnt deserve a refund. Long story short, horrible experience and a very bad customer service. I wouldn’t recommend her and her place to anyone.