Communication with Jon was great. He responded to my questions pretty much immediately. This place was exactly as shown on the pictures. It was roomy so that there was a place for everyone to retreat and relax for some privacy at the end of the day, to include a great deck area. The beds and linens were super comfortable. There were plenty of towels/shampoo/etc... The place was not cluttered with extra decorations that get in the way. Everything was very clean, and the kitchen appliances we used all worked-we did not use the oven. We also did not watch tv. The laundry room and the parking space for our rental car were big bonuses. The location is awesome: walking distance to the restaurants on Geary and Balboa, to Land's End, and the beach. If we travel to SF in a larger group again, we will definitely stay at this Airbnb. Highly recommend.