We texted Kaleen when we arrived at SFO so she could meet us when we arrived. Kaleen allowed us to leave our bags with her since we were arriving much earlier than the official check-in time. We worked that out in advance; she was most accommodating and helpful. She provided lots of great advice on how to take advantage of the perfect location for this apartment, including restaurants and markets in the area. Apartment was exactly as advertised. Kaleen also provided a basket of goodies (fruits, jam, bread sticks, English muffins) plus eggs and butter in the fridge, plus condiments of all sorts. Quality shampoo and conditioner. First class. We wanted an apartment close to the opera house and indeed this was, so we were able to walk easily back to "home" late at night. Comfy beds and chairs. Loved the painted chandelier shadow and the purplish portrait/mural of J.D. Salinger. (Why Salinder? SF connection?)