Victoria tried to charge my group an additional fee for a missing key. We did not use a key or know what the use of the key was for when there was a keypad entry. We never received instructions regarding the use of a key, only the keypad entry. The sofa bed was too small and not comfortable. It was very cold and there were no instructions on how to use the heaters. There was also left over food in the fridge. The shower was so small you could barely dress and undress, however, it is nice that the shower is separate from the toilet and sink.