I came for an extended business trip to San Francisco from Miami and also this was my first time using Airbnb. Michelle and Tommy made it easy for me since i needed a lot of help (being my first time). This is an old, traditional home with amazing views and parrots that come to visit in the afternoon. The unit was a 2bed/1bath with lots of space to relax. Is not a flat, it has different rooms to be which i liked a lot. The style is very traditional and interesting, like an old movie (really nice and adds character to the property). Neighborhood is very quiet and there are a lot of restaurants to chose from. They have a nice, new washer & dryer shared with the building. No house is absolutely 100% perfect but any problem I had Tommy was available in minutes to solve any issue. The area is also very nice and residential, the views from the Bay Bridge are spectacular and you can walk to many places. Definitely i will stay here again.