On the plus side, this is a solid inexpensive way to stay in the heart of San Francisco. Hayes is a fun neighborhood. The building feels a little antiquated, which I found charming. The BIG downside for me was the app-based room key system. The app is very poorly made, and in my case, the first room I was assigned just didn't unlock at all, even after reinstalling the app multiple times. I was able to eventually get assigned another room, and the person who assisted me over the phone was helpful, but the whole experience was incredibly stressful. (Did I mention this was all happening at 2am?) Getting locked out of your hotel room in an unfamiliar city in the middle of the night is awful, and I'm deducting two stars just for that.