Jan was very prepared for us to arrive and was very welcoming. The room was prepared and looked just like the photo. We had a late flight and Jan was perfectly ok with us arriving late. She was very accommodating when it came to helping us with directions or advice in terms of how to navigate the city. We are not "pet people", and so were happy that the cat, although friendly, wasn't too cuddly for us stand-offish folks! We found some of the streets in close proximity to be a bit sketchy, but if we walked a bit further than about a 3-block radius there were some lovely restaurants.