Even long before arriving, through the communication process, Jason made me feel at ease booking my first Airbnb experience. At arrival, he made sure we knew exactly where to go, met us at the gate, and was available throughout our stay with sight seeing highlights and directions. The queen size bed was comfortable, the room/bathroom was clean (although the bedroom very small) and a variety of bathroom products were available for our use. The view was fantastic. There were 2 small deck chairs for us to sit on the deck, but a lot of street noise; an ok although not cozy spot to sit really. Inside it was quiet.
Before arrival via email, Jason asked many personal preference questions about wine, chocolate, and breakfast choices that completely blew me away; "We like to welcome our guests with wine," "Do you like chocolate, dark or milk chocolate," "Do you have any dietary restrictions we should know about when preparing your welcome kit," "A self-serve breakfast consisting of coffee, tea, cereal, fresh fruit, and usually the option of a breakfast casserole are included with your stay," and what kind of creamer do we prefer for our coffee.
Perfect-I love wine and chocolate and I'm a breakfast person! This sounds more like a Bed&Breakfast!

Well, I was disappointed. In sales, don't promise what you can't deliver. I was not offered any wine on arrival, we never saw any chocolate, our "welcome kit" was a small trail mix packet in a fancy glass on our dresser. There was one kind of breakfast cereal out of the original box so unable to tell ingredients, bananas available 2 mornings out of the 5. We were offered a left-over home-made paleo bread dish two mornings-although different tasting; we liked it. The last evening of our stay Jason stated he had gotten a bottle of wine to my liking and I could have a glass if I wanted (a little too late for me).
We were also not offered a change of fresh towels during our 5 night stay and the host asked for our bed linen early the day of departure because "we have trouble with our dryer and we need to get ready for our next guests".
I felt like I was "stepping on their toes" a bit.

Conclusion: We felt very safe in the neighborhood and it was right on the bus line. The house was clean. We got excellent directions, and the view was great! There are steps to climb; I loved climbing the steps!
However, if great coffee and breakfast is your thing, plan on eating at one of San Fransisco's wonderful breakfast spots, not here. Don't expect wine, chocolate, or a "Welcome Kit"on arrival. This is NOT a Bed&Breakfast so plan accordingly.
Being this was my first Airbnb experience, my expectations were high due to Jason's "advertisements" prior to arrival. Less "promises" would have left me with a 5 star experience, I think.