Nancy was the best. I had a family emergency where I couldn't go through with the 30 day stay I had originally planned. If I would have canceled through air Bnb, I would have gotten a $23 refund when I paid almost $1800. Nancy was able to work her magic and I got a full refund buy only paying for a one night stay. She was very understanding and very trustworthy. She is a great individual who you can trust will keep your interests in mind when traveling to San Francisco. I recommend her highly!