Natalia was very responsive to all my text and the place was very comfortable. She is usually not at home and there are two other people who share the house. She respects the privacy and expects the people to have ownership in the place meaning you need to wash your sheet etc. but if trashcan is full, you can always text her and she will come over on the weekend and clean up for you. 2 toilet paper rolls are given each week and if you need more, you need to go buy by yourself. Location was very nice and the neighborhood was safe.