Eleanor is a great host. She was very helpful when I booked the room, the days leading up to my arrival, and when I was leaving. She was great at communicating what I needed to know. The place was exactly what I needed. It was a perfect location for the conference I was attending at the Moscone Center and hotels around Union Square. It is also a good location to start your morning off with a run down to the Embarcadero toward Fisherman's Wharf or AT&T Park. The suite was very comfortable. The towels and linens are really nice. I was missing the luxurious shower this morning now that I'm back home. I would definitely stay here again.