Priscilla is incredibly kind, responsive, and completely helpful for anything you need. The location CANNOT be better. Literally a block from the main street of Noe Valley (my favorite part of SF) and loads and loads and loads of shops, restaurants, bars, etc within 5 minutes. Also about 5 min away is the tram (J) into town so completely easy and affordable (and quick) to get to downtown SF. I couldn't recommend this place more.....