We never met Bruce, but that was our fault because we were out a lot, and he made attempts to meet us. Nevertheless, Bruce was very accommodating and available. The location is fabulous, and the view from the deck is "as advertized" -- which is absolutely fantastic! The Diamond Heights neighborhood is quiet, safe and convenient. One can drive to the ocean, Russian Hill or the Richmod districts in 20 minutes and Catro in about 5 minutes! And Bruce provides parking as well! This is a very good and roomy dwelling - especially for the price.