Check-in and check-out went great. Karen was easy to get a hold of and even let us check-in early and out late. We really appreciated it. I want to frame my next comments on the fact that I was in hour home nearly 24/7 for nearly 10 days due to being post surgery, so I am probably more picky than most. Wifi was not great though and a very limited TV channel selection. There were only one set of sheets and no extra blankets. When we asked for some, Karen was very responsive. Kitchen was okay but a bit dangerous with the cabinets right in the walkway. The apartment was also a bit musty, but opening windows really helped. Karen also went out of her way to get us a freezer as I needed it for ice. The freezer in the home had frozen over and was too small. I appreciate that her place was clean and roomy.