Access to the apartment was easy and Stefan was helpful and responsive. The apartment furnishings are clean and modern. The bathroom had plenty of towels, box of kleenex, shampoo/conditioner/shower gel, hair dryer. The kitchen was clean and adequately equipped. There was real milk in the refrigerator and fresh ground coffee - what a luxury! Bed in bedroom and living room sofa bed were comfortable with good quality duvets and blankets. The apartment is bright with sunlight and, because it does not face the street, fairly quiet. The location was perfect for our needs - we were visiting our son who lives close by - and close enough to walk to sightseeing venues along Market St. Had we stayed longer, we would have taken advantage of the cable car line which stopped right in front of the building.