Our communication with Su provided all we needed. We knew it was self service. We are familiar with the Richmond area and parking was easier than expected. The bottom line is: basic and inexpensive. If I had a complaint is was the thermostat didn't control the heat. It was going to come on every hour no matter what. The back yard is nice for coffee in the morning and the bed was comfortable even for me. I'm 6'7". I think the entry room could easily be a nice place to sit. The only sitting options are two plastic chairs A couple of occasional chairs and a table is all it would take. Really, though we spent little time there so it met our needs.