Check in/out was excellent as was communication. Martha checked with us in advance our arrival time and was very accommodating when this changed.
Location is right by the ocean, zoo and lots of lovely food places. It's about a 50min public transport journey into downtown but the transport is very easy to get to.
A bike hire store (swell) right down the road which gives great access to the golden gate bridge as well as park which are also close.
The room is spacious, with a good sized bathroom/shower. The bed was a little squeaky and a little harder than some others we've stayed in (I prefer hard beds personally).
Martha insured everything was available to us including space in the fridge if it was required.
Would recommend.