I wasn't able to get in touch with the host for an hour and was stuck outside the home. I followed the directions provided but the lockbox was stuck. I had to cancel my stay as a result, and wound up spending 3 hours commuting and trying to check-in. After the fact, it took another 4-5 hours of communication to resolve the issue as they were going to charge me for the platform fees/taxes even though the stay did not occur. Eventually after a lengthy discussion, they were able to work with Airbnb to issue the refund. I can't comment on the room itself, but the check-in and aftermath was not a good experience for me. I would suggest budgeting extra time and a back up time in case you can't reach the host at your planned check-in time.