Charles and Rene were very helpful throughout our stay in SF. They helped us with recommendations with things to do and places to eat. As for the apartment, it was wonderful and very well appointed with great quality linens, comfortable and stylish furniture, all housed in a beautiful victorian home. The location, in the mission district of SF is close to some awesome eateries, boutiques and parks. The room can get a little noisy as it faces the street but that was not a huge issue for us. Oh and the espresso machine was the deal clincher for me! :)