Dana was quick to respond and followed up with details for check-in/amenities, etc... Room was as pictured, very clean, and found it to be conveniently located in downtown SF. Hotel concierge was wonderful in getting us last minute tickets to Alcatraz as well as a small group tour of the city, Muir Woods (Redwood forest) and other local highlights! Also had wonderful suggestions for food, wine and entertainment. Found a local restaurant "Sears" just around the corner, with wonderful "down home" fare. Easy access to everything via, buses, Trolley or walking. Had a wonderful time and would definitely stay here again!