Our experience at this bnb could not have been better! Although we did not get to meet Pam, because of being out of town to help her Mom, we connected several times and she made sure we always had what we needed. Her husband, David, was a fantastic host. He was helpful in many ways, above and beyond what we would have expected. The bedroom and bathroom were newly renovated, very clean and absolutely beautiful. The bed was very comfortable. The private balcony was serene and peaceful and I loved watching the sun come up in the morning with my espresso. It is located in a very nice neighborhood within walking distance of many restaurants and shops. After long days of experiencing many new things in San Francisco, this was the perfect place to come back to for a quiet night's rest. My husband and I felt that our privacy was well respected. There is absolutely nothing I would change about our experience. It was a pleasure to be a guest in their home. This bnb is a class act! We will definitely be returning.