This is the only negative review I’ve ever written for Airbnb regarding a place that I’ve stayed. I’m also a host for many years in Hawaii where we are from.
Let me start with the positives… The management team, prior to our arrival and once we checked into the property, was very helpful and responsive.
The negatives on the house. It is located right on a major road and I was quite loud. Not a big deal though as the space was good inside the house. The negatives really were that the house smelled like cigarette smoke, people are clearly living there most of the time so things were everywhere , and there was dog hair everywhere, and due to the smell we had to keep the windows open which made it even louder and colder.
We could smell smoke coming from the bottom apartment below so I’m assuming that’s where the owners hide out while the house is rented.
The worst part was on our final night by 3 AM we could hear yelling down from the lower unit and there was clearly an argument that was violent. We heard people talking about killing themselves with a gun and as my wife’s daughter and grandson were the last ones at the house that night, they felt very unsafe. Didn’t want to call the police as they weren’t sure what was gonna happen so they quickly gathered their things at 3 AM and left the house. I tried to reach out to the management company by text but never heard back. Unfortunately, because of the early departure and rapidness in which we left, we didn’t take the trash out or turn off the heater or put a precarious glass table top back on top of the table that we had moved because our grand child could have hurt himself or the table. I plan to reach out to Airbnb to get a refund for the last night because it was so inappropriate. I hope that everything worked out for the family below but it was truly a nightmare.