This was not my favorite stay, honestly, but It was a good price for San Francisco and Strauss was very helpful. He responded to all my needs and was quick to address my issues, which is much appreciated. I felt uncomfortable without an internal lock on the door and he quickly had one installed. He helped me check in earlier and accommodated a late check out, as well. I had some issues with noise from the heat, walking above at all hours, little critters and just didn't feel comfortable. The heat is controlled through the host, which isn't convenient, but Strauss was very very helpful and quick with the adjustments. I'd recommend It if you're not looking for luxury and just want a private crash pad. The owners were honestly so nice and are continuing to improve.