This was my first time using airbnb and overall i was very satisfied. I had to travel to San Francisco this past week on business as I do monthly and for some reason this particular week hotels were out of control expensive and not even nice hotels so I figured I'd give this a shot. Maria's communication was excellent and almost immediate at all times. The unit was a private apartment with its own private entrance. Maria sent me instructions for check in and a key was left for me in the lockbox. This apartment was spotless and the bed very comfortable. There were some negatives for me but this could be just me so you should take these comments with a grain of salt. There was a TV in the room but it was only like a 24" flat screen. I spent a lot of time working in the room and would've liked a larger TV. The shower has very little water pressure, not the end of the world but again something I wasn't crazy about and last this is a beautiful old San Francisco victorian style house. With old comes noisy. I was on the bottom floor, Marias family lives above the unit. It is very loud whether its vacuuming or children running back and forth or doors opening and closing I found it quite different then my normal stay in a hotel. With that said during after 10 pm it was very quiet so again, not idea for me but I was able to sleep fine and overall I liked my experience and would recommend this apartment unit.