My friend and I had a very nice 4-night stay at Jeanne's flat. Her management company contacted me a few days before check-in with information on how to get in and followed up to make sure we had no problems. Everything we needed was provided (toiletries, extra bedding, towels, hair dryer, etc) and the location was great for us. Except for the slow wi-fi connection, there was nothing we didn't like. The place is exactly as it shows in the photos, and Jeanne's binder of suggestions+maps+guidebooks will come handy for new visitors to SF. I wouldn't hesitate to stay at Jeanne's again in the future.