This is a lovely quirky house - and suited us (3 couples) perfectly. The beds were all comfy. The kitchen is great to hang out in - there is a large breakfast bar area. The area itself is slightly daunting - lots of homeless people & beggars but it has great restaurants and lots of bars and is VERY near the tube so very easy to get out to nicer areas!
We didn't meet Lily in person, just spoke to her on the phone when we first arrived to confirm where the key was - and we had no issues or problems so didn't need to contact her again. We would definitely stay in this house again, and recommend it to others.