We never met Irene but the apartment was great, exactly as pictured. Wifi wasn't working for the first day but Irene got it fixed by the next day and offered a discount as compensation. The beds were very comfortable and the apartment had plenty of space for the 4 of us. If you haven't been in Potrero Hill before, you might be surprised at the hills in the area (bring shoes that you're prepared to walk up and down steep slopes in), but the views are great!