The host was super responsive. When I asked for a print out of an email, I got it within 15 minutes!The only downside, hence the four-star rating, was they can’t control the guest despite their number of rules. We got woke up at 1:30 a.m. in the morning with some loud laughing next-door. By the time I got out of bed to say something, they had quieted down. Nevertheless, it woke us up. So the thing to be aware of in this location is it’s really clean, but they have lots of guests in different rooms and you have to share a common area that’s a little bit strange when you’re not used to it. Like anything else with, the “general public” they can’t be completely controlled. So I will think twice about renting an Airbnb where I have to share common space and they are in the room next door.