They posted pictures of a suite with 2 rooms, a queen bed and a king bed. A huge bathroom, living room and a pullout sofa. My family have 6 people staying in a room with a double bed, NOT QUEEN AS IT ADVERTISED. I had to sleep on the floor for 4 nights. I paid for what they posted but when I got there after 9 pm, checked in and got to my room, none of the pictures on there were correct. They took pictures of a suite, advertised as a suite but it’s a one bedroom, one bed and a sofa. I tried to reach out to the host around 10 pm but they didn’t get back to me the next morning after 9 am. Of course they denied what they post was wrong. They didn’t do anything wrong. They didn’t falsely advertise something they don’t own. Very short about my situation and very rude about it.
I finally got a hold of Airbnb host. His name is Karem and he was very helpful and really nice. He tried to help but unfortunately he couldn’t. We agreed to stay in that room for that night and Airbnb will try to figure out something the next day for me. I was afraid that will go south with another rep and I was 100% right. All they did was giving me a run around for hours and then told me that the host didn’t violate anything. They can’t and won’t do anything about it. They wanted to protect the host instead of their guests. They are A PUBLIC TRADING COMPANY now so they need to keep their investors happy. I did my best to let my family have a great time in San Francisco since this is my kids first time there, and we did. I don’t normally bash someone or company online but I feel that the anyone ever book at this place, they need to know what they are getting because the host flat out FALSE ADVERTISED ON PURPOSE and wouldn’t have any responsibility for it so as AIRBNB.