Anna was very generous in allowing us to check in one night later than planned due to a family emergency, very kindly not charging us any cancellation fees. We very much appreciated her for doing this.
Unfortunately, we did not find the flat very clean. The state of the flat was well below the standards of the advertised Airbnb's 5-step enhanced cleaning process. Many areas were not wiped down, nor vacuumed or swept- with dust (in some areas substantial amounts), hair, food stains or remnants, etc. We brought this to Anna's attention (we sent her pictures and we also asked her to come see the areas herself which she did ) and while she did offer to come in while we were there to do some cleaning with her husband (which we turned down because it was not convenient/comfortable for us), she stopped short of admitting that the flat had not been cleaned properly to standard. This contradicted her reviews so we were puzzled and frustrated.
The dryer did not work so she offered to give us $20 to drive our clothes washed in the flat's machine to the laundromat to dry them. When I said that it was inconvenient because we did not have the time in our busy schedule to do this, she offered to dry them in her house which worked out well. She even unexpectedly folded our clothes very meticulously which was very kind of her.
Overall the flat is great value - It is spacious, in a nice location and the parking is very helpful. It does need freshening up. Aside from the cleaning issue, in several areas the paint is peeling off especially the hallway (and most notably inside the kitchen cabinets, so paint flakes easily fall on the plates and inside cups.). Currently the shower is not in the same condition that you see in the pictures; it appears that the pink tiles had been painted white some time ago and the white paint is now coming off, and the shower floor has black stains in the cracks and grout. There is also an odor upon entering the flat which needs to be eliminated.
Anna is a nice host with great intentions- other than our experience with the cleanliness of the flat, in general she appears to be motivated to do well for her guests. Once she takes in this feedback, I think that she will make the necessary improvements going forward.