Alison is quick and clear with the communications and very welcoming and friendly. She was kind enough to show me around the house personally. The room is clean, cozy, comfortable, and beautifully decorated. There are windows facing the street, but there was not much traffic during the night. Carry earplugs if you're sensitive to noise. There are clean towels and robes for your use in the room and even a wine cooler! You just can't top that.