Lainie is extremely kind and accommodating. We messed up our arrival time, and she was highly flexible and patient. She texted edu couple of data dicing our stay, and left us additional coffee halfway through. The space is extremely organized, Lainie provides many amenities including snacks, household items and menus and tips for area restaurants. The second room was great for spreading out our bags and dressing. The Sunset is a bit outside of the tourist areas, but transit and uber are still quite effective. We had a car as we were with a large family. Parking in the neighborhood can be tricky; on arrival, Lainie held a space for us to unload. Several times during the week, we had to circle for a few minutes and park a block away, but this is normal for SF.