After a rather unexpected hick-up (the apartment was not cleaned, due to a mix up of dates) was rectified to our satisfaction I would say that the apartment and location was one of the best we have stayed in. The apartment looked renovated, well set up, with a very quiet court yard that over looked SF Bay and the Piers at Fisherman Wharf. The bed was very comfortable with WiFi that worked all the time. Instructions to get into the apartment was explained well. Location was excellent, close to many tourist areas, most accessible by walking there. Felt very safe walking the streets at night. Beware: there are many steep hills within the location. Ellen was away during our stay however when we required her help she attended to our needs through email/SMS promptly and to our satisfaction.