Noreen greeted us upon arrival and reviewed a few minor changes that have happened since we stayed in her flat last time; she was always available by text and responded promptly to a couple of inquiries. Noreen accommodated several special requests without any hesitation, and we felt at ease and right at home the entire stay. She's a superb host, very thoughtful, and her instruction/suggestion book is very clear. The photos with her listing perfectly represent the flat; no surprises, except that we loved the place even more the second stay!