The apartment was clean, VERY quiet, comfortable and convenient for us to visit family in the Inner Sunset. We appreciated the coffee and snacks that greeted us! Nectar was very responsive whenever we contacted her. We would definitely stay here again. One thing to note is that there are a couple of steps down to the living/sleeping area, and a couple of steps up to the bathroom, which was not a problem for us, but might be for people with mobility issues.