I booked Patti and Robert’s place because of the appeal of the hot tub. I got the message when I arrived there that the hot tub was broken and they offered me a $100 refund. I asked for half back instead as I spent the high price of $490/night because of the hot tub amenity. She ended up refunding me $200 for this. However, when we arrived we found an entire construction crew above us on the second floor doing a full apartment renovation. Patti claimed it was the neighbors and she had no control over this which seemed strange as Patti owned the 1st and 3rd floor (we later asked some of the crew working there and they said Patti and Robert owned the second floor as well). Construction stopped around 5pm Friday and then resumed Saturday morning around 7:45am. And I am talking hammering, drilling, sawing, pounding on our ceiling. It is completely unacceptable to do this to guests, allowing your place to be booked without informing people of the construction that is right on top of them. In addition, they have a security camera that they are monitoring. I understand the point of this but they are misusing it. We were with friends in the city Friday night and stopped back at our apartment to grab some things and wait for our last friend to arrive before we went to our next spot (we were surprising my sister with the arrival of her best friend). Patti incorrectly assumed we were throwing a party just based on the number of people that walked through the door. We were just quietly talking, no music and only there for about an hour. Our phones were on silent so we didn’t answer Patti’s calls. The next thing we knew she stormed into the apartment screaming and yelling and going ballistic. She told us we had 30 minutes to get our stuff and leave before she called the cops. And then stormed out. We were shocked. I then spoke to Robert on the phone who was much calmer and we were able to work out the misunderstanding. We were then allowed to stay (until construction work woke us bright and early with workers passing by and looking into our apartment every few minutes). We filed a complaint with Airbnb for Patti and Robert to give us the rest of our money back which they refused. Air BnB suggested we post a review as it’s the only way they have quality assurance. So here it is. I hope this helps other people not have the same experience. I have never had a bad Airbnb experience and this one was pretty terrible. To be a fair reviewer, I do have to say that the apartment was very clean and well kept and the snacks and wine they left us were a thoughtful touch. Had the other factors not been there this would be a different review. But at the end of the day we left feeling very unhappy with our experience.