There were 8 of us on this trip to San Francisco. The house was PLENTY spacious for my family. We were all arriving on different flights and unfortunately I didn't get to meet Susan in person. My daughter arrived first. However, I was in contact with her before and ALL during the trip. She was very quick to respond and extremely helpful during our stay. We turned her into our personal travel guide and she didn't seem to mind. The house had everything we needed. We needed a cable to move some pictures off the camera. Instead of a run to Best Buy, we made a call to Susan. Of course she had one. The location was central to almost everything. We had a little mishap as we were leaving for the airport. Susan assured us to not worry about it and wished us a safe trip home.