It was really easy to make the reservations. Jordan replied to most of my messages and was available via phone. When we arrived, there was no one at the front desk and we waited for about 10 minutes for someone to give us our keys. They have a $20 deposit for a 2nd key. The room was clean and towels were provided, but bring your own toiletries (including hand soap). The front desk staff told me I had to take out my excess trash onto the street. The room was fairly quiet despite being on a very busy street. The location was excellent and very convenient to public transportation and nightlife.