Annie was great! She was available upon her arrival (and whenever we needed something) and welcomed us warmly to her place: she even had healthy treat for my son and fruits for us! The place is as described, everything is clean and new, and overall just a very nice place to stay. Contrary to what other reviewers had said, there was a kitchenette rights in the room. The place is further away from the main SF attraction than I thought, but it is well connected with public transportation. Annie was also very accommodating to help us find parking for our car. I would definitely love to stay there again!