Came here for my husband’s birthday and stayed one night. The Fairmont Heritage staff were very welcoming and accommodating during our stay. Room was clean, amenities were stocked, and the wine and cheese hour in the lounge downstairs was greatly appreciated. This room wasn’t as pictured, but we still had a good time. The location is wonderful, very close to shops and dining, with a view of the square below. Was very disappointed in the inaccuracy of the photos, the room does not include a bathtub, and isn’t “spa like”. I would not have paid the price I did knowing that there was no tub. I don’t have a tub at home, so I was looking forward to a soak with being 8 months pregnant. We still made the best of it. The tub itself was my reason for booking the room. I did request a partial refund, not a full refund, given that I feel this space does have value. Cynthia did leave me a review, not sure what it says, but she didn’t seem happy about the situation. Overall, I feel like this would be a nice place for couples, if you don’t have your heart set on the pictures.