The staff was laid back and friendly. The hostel is very much like how it's depicted on-line. Location is awesome - right by Chinatown, Little Italy, Financial District and Knob Hill. It is definitely a hostel experience, so if you're not open to the concept - this would not be a good fit. They had a great vibe, the lobby was always buzzing. Rooms were modest in size, but had colorful decor and was clean. Bathroom was clean if you used it early in the morning, but was not as fresh later in the evening. FYI, overnight parking is $20 and 4 blocks away. Great hostel experience! I would definitely consider staying again - it was such a great affordable option for being right smack in the middle of the city.