I have been an airbnb host of 3properties for a year &have never charged kids as guests (not even hotels do that). So when Cherie insisted the 6-yr old counts as 1 guest, I thought it was weird but booked for 2 paying guests (my friend+6yr old son). I didn't pay for 3 guests because we didn't know if her husband was coming or not. Can't believe Cherie took that as "Helena refused to pay the $15 for her friend's husband." Before booking, I asked about possibly extending the stay a few days. Cherie said no problem until Thanksgiving. Now she says she turned away other potential renters. This apartment is NOT 700sqft! I have lived in a 700sqft apartment before and it was much bigger than this place. The kitchen is not really a kitchen. when you have 2kids, you need certain amenities such as a microwave and a few pots and pans which they don't have. The fridge was a dorm fridge (slightly bigger than hotel fridge). The whole point of airbnb is to have more functional kitchens for a home-like experience. The day my friend arrived, Cherie's showed up right after we unloaded the car. Cherie told us about keeping the iron gate locked. We explained that we just finished unloading. We never left the gate open again. She seemed to be understanding at the time...but I guess not. As an airbnb host, I always try to give my guests space. I understand Cherie lives upstairs but my friend felt like Cherie was hovering over them all the time. There is wifi but the signal was not reaching the apartment. You have to practically stand in the garage to get a good signal. For these reasons, my friend's original intention to stay longer completely vanished. I asked Cherie to approve my change to depart the next day. Fortunately, her cancellation policy is 24hr notice. I made a mistake on departure date (intended to depart in 24hrs but mistakenly put down departing in 1 hour). A few minutes after making the mistake, I messaged Cherie. She said she was at family event and would resolve this in the evening. I told her sure. I was at a dinner that night and received a couple of airbnb calls and then a long message from her saying she was within her rights to remove my friend and her kids! WTF?! Airbnb CS agreed to wave$10 booking fee because rebooking was the solution to extending by 1 day. Cherie seems to have a special way of seeing things! Everything in the unit looked/felt cheap! The lamp was unstable and almost fell on my friend's child. There was a cheap glass-framed art in the closet (looked really cheap & it had no business in a rental unit closet where suitcases go in and out of all the time?!) she had a huge garage which could have easily stored this fragile piece. Also, for the damages, my friend said to not even bother...