Karen was helpful and presented the apartment well. The apartment is at the bottom of the house and is spacious and good for children. It is secure with a locked gated area and two door entry. The area is great with many lovely eating establishments and handy to transport. As part of the flat there is an open boiler (not on) and stairwell. There were two oil heaters and a fan heater provided that were sufficient as it was mild weather. There was a working washing machine and dryer. The only negative was the front entrance was a little smelly and the carpet a little tired.