Arthur was awesome at communicating and very accommodating to any questions I had and even helped problem solve, as far as an early check in and luggage storage. I stayed at the Penthouse while on business in San Francisco, so I really appreciated him going the extra effort to help me feel comfortable and have a place to store my things while I hopped around the city from meeting to meeting. The penthouse was impeccable! Clean, beautifully furnished with anything and everything we could possibly need. I would definitely stay here again anytime I'm in town. My only regret was not bringing any workout gear to take advantage of that bicycle! :) Thanks, Arthur!