I'll start with the positives: Bed was comfortable, apartment was roomy, the location was fabulous, just a couple of blocks from golden gate park, restaurants and public transit. There is a full kitchen which we didn't use, but it looked adequate. The fridge smelled and was filled with "OUR STUFF" signs, which indicated it wasn't to be shared, but OK. The communication was nearly non-existent, to the point that AirBnb had to get involved to get basic instructions for check-in. No questions or multiple messages were answered prior to check in. Hot water in shower wasn't terribly hot, but upon text, it seemed to be rectified adequately. There was no bathroom soap, shampoo, or tissues available, and only one roll of toilet paper for a 5 day stay. Vent in bathroom could use a cleaning, but other than the vent and fridge, the place appeared clean enough. Coffee was available in the unit but it was likely not fresh. Not sure I'd stay again in this unit given other choices.