Gianmatteo treated me very disrespectfully after I tried to shorten my reservation. I told him right when I arrived that I didn’t think the place was a good fit. After four nights struggling to sleep in the space (street noise & general chaos outside), I requested to end my stay. He refused to refund my two-week reservation short of a full cancellation, which would void my right to any refund.
In the end, I stayed two more nights and then left fully, giving up on the remainder of the reservation.
I don’t understand why someone would be so disrespectful as to refuse to close a contract early. When I spoke with the cohost on my first day, she described him as very willing to be accommodating. My experience was very negative and this cast a dark shadow over much of my time in California. I have yet to get back any of the money that I sent Gianmatteo.