Our stay was fine. You enter into the kitchen, then step up into the bedroom and then two steps up into a small bathroom. It was fine for our last minute one night stay for tests at UCSF. It was a bit difficult for my husband who is weak and a little unstable on his feet from cancer. You are on a very, very steep hill. I also worried about the two steps down from the bathroom during the night. The shower is small and has no place to put your soap and shampoo. There is also no place to put your toiletry kit while you are washing up or putting on makeup. The bathroom is quite small without any counter at all.