Rob answered my questions (about availability of expresso pot and directions from the airport) in advance - and continued to answer the many questions I posed about the area, transportation, sights etc during my visit. The space was clean and spacious. The only thing that could have potentially been a problem was the fact that there were 6 of us in the unit and only one bathroom - but that was known in advance and Rob's system (sign up for a shower time the day before) insured that everything flowed smoothly. I was able to locate the key in the key box and let myself in and then reached Rob by phone so he was able to direct me to the right room. Beautiful home in ethnically diverse neighborhood. I had a wonderful stay.