Check-in was very easy and clearly communicated before.
We did not meet Jean in person but communication was fast and good. Unfortunately the rooms were not that clean as hoped for but for two nights we did not complain. In the evening and at night it was very very cold in the bedroom and there is no heater available. As most of the people already mentioned the walls are very very thin and you can hear everything the neighbours are doing. All in all it was okay!