Nancy is an amazing host! She was quick to respond to our questions and concerns, providing detailed answers whenever she can. The neighborhood is very safe and clean. It's a residential area so not much noises, but is still easy to access other parts of the city (downtown, golden gate park, twin peaks, etc.) by taking the MUNI. The room is very nice too! Just as her pictures show. Our flight leaving the city was late at night, and even though check out is at 11 am, Nancy was very accomodating by letting us leave our belongings in her garage so we didn't have to carry them while we spent the last day in the city. Over all a great place to stay with a wonderful host!