We stayed a full week and the place was like a home away from home. Michael set a time to meet and Polina met us with clear, easy and reasonable instructions regarding the apartment. The location and neighborhood is safe, quiet and live-able (with excellent food and transportation an easy walk) . Our family of 4 (kids 8 and 10) didn't rent a car The "N" Muni line is a quick walk -about one block away. Great reasonably priced restaurants within walking distance (Marnee Thai, Arizmendi bakery coop, The Craw Station, Gordo's Taqueria and many fancy options too) . The kitchen is very well stocked with appliances and utensils (my husband was thrilled having an electric kettle). Polina let us know about a little grocery market about a block away (for simple needs). The master bed was comfortable. The fold-out couch was good for kids (an adult might be a little heavy for it -comfort wise). Micheal and Paulina live upstairs and were available for questions. We loved our stay and would recommend the place (and the neighborhood) wholeheartedly.