This was our first time to use airbnb so we weren't really sure what to expect. My family was nervous about whether we were in a safe neighborhood when we arrived because most of San Francisco is historic/older and they are used to living in a younger city where everything is relatively brand new. (Orlando, Florida) So that was something they had to get used too. Later they loved the charm of everyhthing not being cookie cutter like it is at home. I had family that lived in San Francisco for years and they assured me that we were staying in a safe area.
As far as the inside of the apartment...we had a few minor issues upon check in but Justin was very quick to address them. He was very attentive and easy to reach. He provided us with suggestions for places to eat, etc and overall was a really nice guy. I briefly met his wife at the end of our stay and she seemed very sweet as well.
There was a great Indian food restaurant we walked to that Justin suggested. We were also able to purchase groceries we needed at a store right down the street which was convenient considering we flew in late at night and needed some things quickly.
We traveled with our three children (one of them is an adult and they are all girls) so one bathroom was a bit challenging for 5 of us but we made it work! The bunk beds you see pictured are in the same room with the queen bed so there isn't much privacy but this was a short stay for us so it wasn't a big deal. We put our older daughter on the couch that made out into a bed in the living room. There was plenty of room in the kitchen, living area for the 5 of us.
The only negative for us was that it was a bit far from the "touristy" things we wanted to do so ubers were around $30-$40 each way. (I think if you are more familiar with the city or traveling for business etc. the location would probably work well.) We just were not that familiar with the city and relied more on ubers that trying to figure out train or bus schedules. We would definitely recommend this place for future stays. It would be ideal for a couple or for a small family with young kids.