Therese and Nelson were really great hosts. They addressed any issues I was having really quickly. The apartment itself worked nicely for me for working in SF for the summer. It is street level, so you can hear people walking by and what they're saying quite clearly. But it's generally pretty quiet outside of the peak hours when folks are out and about. If you're sensitive to noise, I'd recommend earplugs. There's a bus stop a block away right around the corner and a Muni stop a five minute walk away, so access to public transportation is not a problem. Bernal Park and Holly Park are within walking distance, and there are some great coffee shops and bakeries on Cortland.