Roy and Michael warmly and graciously welcomed us upon our arrival and even helped carry our luggage up the stairs (which really weren't too bad but my husband has a bad back.) We were there for about 10 days for a birthday and Thanksgiving with our daughters that live in San Francisco. They oriented us to the house and neighborhood which were amazing!!! We took advantage of almost all the places they recommended in the area and weren't disappointed in the least. There were many restaurants, shops, markets and coffee shops too numerous to mention that we could just walk a few steps or blocks to and we were in the heart of it all. The description of the home was quite accurate and was actually better than the pictures!!! Their home is beautiful, warm, well appointed and maintained. Their manager, Denise, was very responsive. We had a minor issue with the thermostat control but we figured it out. Every need was taken care of - kitchen was well stocked; plenty of towels, etc. The bed was extremely comfortable and street noise was at a minimum. One of the best parts was the kitchen. The dining room and kitchen are open concept so it really became the "heart" of "our" airbnb home where we could cook and eat and visit together. All in all this was one of the best experiences I've had and I would highly recommend Roy and Michael's home. They are wonderful people and their home is reflective of that. We hope to stay there again on future visits to SF!!!