This was our first Airbnb experience. It went very smoothly, from booking, to checking in, our stay, and then checking out. Flip responded quickly to my inquiries. To check in, we rang the bell next door and Flip's wife (I didn't quite catch her name) showed me the apartment while my boyfriend drove to find some street parking. The unit is very spacious and worked well for our trip - we had our bikes with us to ride to the festival in the park every day, and there was plenty of room to bring them inside. There is an entry area/dining room, the kitchen, bathroom with shower, living room with TV, a large closet, and a bedroom, separated by a curtain. And a great little backyard! Our phones (both AT&T and Verizon) didn't work inside, but the wifi worked well, so it wasn't really an issue. The kitchen was nicely stocked with everything we needed and we were able to prepare our daily picnic and other meals there too. An awesome perk was laundry access since the festival was just the first leg of our vacation, so we were able to pack lighter knowing that we'd have a chance to wash. Location was very convenient, perhaps a little too convenient, if that makes sense. I hadn't realized exactly how close to Haight Street it was, which has all sorts of restaurants and shops, but also a lot of street activity going on, especially at festival time. It was fun though, and we never had far to walk to get dinner, or a six-pack, or an apple. We were able to find street parking for our camper van about a 10 minute walk uphill, which worked for us. Closer would have been difficult with the various schedules posted. Checking out, we cleaned up and gave the keys back and waved goodbye:) All in all, a great, fun place to stay. Hosts were gracious and pleasant. Thanks!