Jolie was very prompt in responding to emails and questions, and was accommodating with arrival and departure.
The apartment really suits easygoing parents with young children. Our 2.5 year old daughter loved Tallie the cat, the fish, the booster seat at the dining table, all the books and toys, and the space in the back yard to run around.
We loved the neighborhood, proximity to public transportation, generous space, and well equipped kitchen.
Couple things to consider: (1) the bedrooms don't have curtains to block the light from the neighbor's apartment or the morning sun, so you might want to bring eyeshades; (2) the sound from the upstairs neighbors walking around comes through, especially early in the morning (though probably no more than other terrace houses).
Overall: Great place if you have kids and can roll with the punches.