The location of this hotel was excellent. The people at the front desk were super nice, pleasant, and helpful. The hotel location was just two blocks away from Union Square and Chinatown. It was also within walking distance from most attractions. The room was fairly clean, in good condition, and safe. The door had 3 locks (doorknob, deadbolt, and a sliding lock). The front desk wasn’t always open in the evenings (had a “be back in 10 minutes” sign up for 3 out of 5 nights we were there at about 10pm, the elevator was not the most convenient to use, and the entire hotel had a strong odor...which I would guess was bleach. Instead of taking the train back to the airport, we used an airport shuttle for $14/person that got us to the airport within 45 minutes, as it was a shared shuttle that picked up other people from nearby hotels. This was a much better option than taking the BART train (Montgomery station) back for $8.95/person, as we would’ve had to walk about four or so blocks with our luggage and baby. The window in the bedroom can be opened, but is missing a window screen. Heads up for those staying with kids. Overall, it was a good experience.