Whenever I rent a section of the owner's home, I am a little apprehensive on how the dynamics will work. Absolutely no issues here, Serena was always available but never intrusive. There was a separate entrance to our unit and the self-entry/check-in system worked great. I do not know Serena, but she must be a very detailed oriented person. No detail was left uncovered - she thought of every need you might have. Her home was perfect as a home base for us during our visit. Believe all the positive reviews, our stay was a great experience and we will be back!