We stayed in Cindy's home for 4 nights. The home is located in a convenient neighborhood, where grocery stores and coffee shops, restaurants can be found within walking distance. Cindy is easy to talk to, and always offer suggestions as a local. Nevertheless, It has been by far the worst experience we had when using Airbnb. It was nothing similar as we expected. I saw some negative reviews from other travelers, and I echo their opinions. I feel I own the other travelers the truth about the home. Firstly, the rooms are not exactly as published. The 3 beds include a so-called folded sofa bed, which has no sheets on it. We had to call Cindy to bring us fresh sheets the next day. The other 2 beds include 1 small queen bed (1.5m wide) and the mattress is really bad. When 2 people slept on it, they rolled to the middle, so the next day my parents decided to move out of the house. They'd rather pay extra for hotel rooms instead of staying in the room. I suggested Cindy replace the mattress to offer better comfort to the guests. Each guest is only provided with one set of towels, and the white towels seemed stained from red cloths, and didn't look clean to us. Besides, the kitchen floor was found oily and sticky. Kitchenware were not properly washed and we felt reluctant to use them. The furniture is also dusty partially due to SF weather. The garage downstairs smells, and washer and dryer are in the garage. On day 3 we found the washer has been shared with someone else living in the basement (the so-called 'office'). We were told there is a guaranteed space for parking, however, later was informed we had to let another car park in the rare of our car, so we had to move our car and make space for them, which is huge inconvenience. We shared our concern and dissatisfaction with Cindy, and she explained it was because of the old history of this building and complaint about previous guests who stayed in her house for making kitchen dirty. She said if I'd stayed in other places in SF, I'd be much more happy with the conditions of her house. Well, I doubt it. We could have checked out earlier, and asked for a refund, but 2 of us moved out to a hotel room, and only 2 people stayed. I offered Cindy some feedback for improvement, and hopefully she could use it to benefit the future guests.