Roberto is a great host and was very accommodating to us, helped us store our bags before check in, and they were safe and sound when we came back. The shower was a little backed up, we let Roberto know, and he took care of it same day. Really just great service and caring for our experience. The Morning Due is a great little cafe just a few doors down and we had breakfast there every morning. The place is exactly what we needed for 2 people wanting to explore SF, it is close to public transportation and it is VERY easy to get everywhere you need to go. Recommend!