Unfortunately, Caro did not let us know that there was going to be construction at her place until 10pm the night before we were scheduled to arrive. This construction was going to start at 8am and involve paint sanders and scaffolding. Since the cancellation policy stated you can only cancel up to 24 hours in advance, and she let us know this "small inconvenience" after that time was up, this felt like a deliberate bait-and-switch. However, my traveling companion and I were already on a road trip hundreds of miles from home with San Francisco as our next stop, and we were faced with scrambling to find somewhere else to stay. Air Bnb CS representatives were unhelpful in this, uncommunicative, and told me they "doubted a super host would do something like this", even though she was clearly doing something like this at that very moment. Air Bnb's issues are largely separate from this review, but Caro's last-minute "oh, by the way!" meant that I was up until 1am that night trying to find somewhere to stay. My sleep deprivation meant our trip started off on the wrong foot and could have very well interfered with the rest of our plans.
I really felt taken advantage of and I hope she works to be more straightforward and honest with her guests in the future. "Whole Building Paint Jobs" don't just happen surprise overnight. She had to have known this construction project was coming.