I didn't get the pleasure of meeting Jean but Alfredo was awesome! The place was organized and clean. They truely cared about everything including the small details. The place had enough blankets and pillows to build a fort! The place didn't have a washer and dryer but who wants to do that on vacation! Even though they didn't have an oven, it had all the amenities. Nice touch on complementary bottles of water, orange juice, shampoo, conditioner and blow dryer. The breakfast place down the block was also amazing! The parking can be tricky but go slowly into the garage and you'll be fine. All and all, great place!