Ellen was responsive, and the apartment is just as shown in the photos. If you are lucky enough to have good weather (we were), this spot is fabulous - the outdoor area really makes this a great place. The location is perfect, regardless of weather. Lots of good choice for places to eat nearby; and don't miss stepping in to the San Francisco Art Institute down the block to see the Diego Rivera murals. Also you can get around by foot and public transportation really easily. Just be prepared for the hills - they can be steep! One other thing to be aware of, it is a basement apartment, and while it wasn't constant, there are neighbors above that you can hear now and again walking around. It wasn't at all bothersome for us, and did not impact our ability to sleep. Comfortable bed.