Justin made us feel welcome and was available to help us out as needed. The flat is just as pictured. Justin's place is in a beautiful neighbourhood, great for families and those who want to see what SF is like to live in, away from the downtown tourist areas. I recommend following up on Justin's suggestions in his listing for some good tips for local food and views/walks. Yum! We didn't have a car and coped well with public transport, once we worked out what all the different options were! Able to walk to train (BART), bus (MUNI) and streetcars (MUNI). We tested out all these, no problems.