Dana was respsonsive prior to my family using her timeshare. It was our first time to San Francisco, and we had a very good experience with her place. It was clean. The Club on top floor offered a fitness room, coffee, and water. Small kitchen in room allowed for keeping some drinks cold in frig and making coffee in the morning. Location perfect to walk to Union Square. Easy Uber riding to Lombard, and the Wharf. Overall, we had a very good experience.