Bill was very accommodating and helpful. Checkin was super easy with a key in a lockbox on the door. He let us drop our bags off before check in so we didn't have to lug them around the city. Location is great - access to public transportation and plenty of ubers. Nice neighborhood with restaurants (Mexican was our favorite) and bars (the lesbian bar next door is quaint). The grocery store down the street has prepared foods which makes a quick dinner super simple. The unit itself worked well for 3 people - plenty of lounging / sleeping spots. It's a renovated basement unit so you'll have to get used to no windows. And it sits directly under a nail salon which you can hear folks walking and moving above. Overall a good stay for our long weekend trip.