Sharon was very responsive and informative from the very beginning, it was a breeze communicating with her. She was kind enough to let us leave our luggage before the room was ready for check in. The unit located in a strategic area which is walkable to nearby attractions and muni bus stops. It's on the 2nd floor, so a few stairs going up the building are to be expected and forewarned, especially if you're with heavy luggage. I agree with the earlier review that the tenant/owner above Sharon's made quite some unbearable noises by moving furniture/walking/running around, even in the early mornings/late at nights. It's beyond Sharon's responsibilty though, but the unit itself is more than what one could ask for. Highly recommended