I never did meet Michael but I didn't have to since they were very prepared. His assistant sent over the location and key information prior to my arrival. Upon arrival, I found mints on the pillows, bathrobes in the closet, wine in the kitchen and everything in order and clean. The bed was comfortable and the WiFi was good. The location was perfect for what I needed only a few blocks from the water and Fort Mason. Overall, I was satisfied with the rental.