It's more like a hotel with front desk. Friendly staff. We stayed for 2 nights. It has security locks in the main entrance of the building. Good location with lots of shopping and food, close to the Bart station. The water pressure is good as we stayed on the 7th floor. There's no hair dryer in the room but u can ask from the front desk. The only downside is that room 710 (yet, we booked room 709 online instead) has a large window but facing a wall. Wasn't a problem at all in spring. And if you want to keep your luggage, there's no one looking after. You'll have to place them in a room which every guest shares. Understandable as it is technically not a hotel. Good experience after all :) will recommend.