Christine was outside when we arrived and greeted us very warmly. Since we were early (9a), she offered to store our luggage until the other guests departed. She kindly offered things to do, how to get there, and even took us around a bit. Jon called later to check on us. The apartment was clean, lovely, and had plenty of space for the 3 of us. I would highly recommend this property and would love to stay again if in the Bay Area in the future.