This is really a low cost hotel, don't be confused into thinking it's a home away from home experience. I never saw Jordan, and his staff seemed quite limited in their ability to solve issues. I didn't get a reply to a question I asked before arriving. The hotel is 7 stories tall and only has one lift which is very old, and during the day being used exclusively by builders. Having said that, it's obviously being gradually improved by them. I was happy with the room overall (especially when compared to other costs during a huge conference) and the location was excellent. I would stay again.