The power in unit went off three times. Although the bathroom lights were not effected, the on demand water heater did not activate when power was off. Property Mgmt. company and Genesh kept blaming me by saying I was running high demand electrical items; however, I never used any item other than my smart phone. I did not use the iron or hair dryer they provided. They also kept telling me that I did not have hot water because I wasn't giving the "on-demand" water heater time to warm up; however, that was not the case. The water heater can not ignite without electricity. At no time did Genesh or the property mgmt. company apologize. In fact, they kept telling me to stop running electrical appliances; although, I only had a smart phone and never used the iron or hair dryer they provided. (and why provide those appliances if guest can't use them without blowing the power breaker?) . The first outage was 30 minutes after my arrival on xmas even, they told me the only way I would get electricity was to go down to the basement and flip the power breaker which meant going down many stairs, outdoors and to another lock box outdoors to get a key to enter the basement through a different entrance into the basement of the building, all in the dark. The first time the power went off, it was xmas eve and the property mgmt. representatives first comment to me was, "What electrical devices were you using?" AT NO TIME, did he ever say, I'm so sorry that this happened. Instead, the gentleman from the property mgmt. company said, "I'm not coming to fix it, it's xmas eve." I replied, "What about my xmas eve? I have an event that I'm late for." Clearly, Genesh is not responsible enough to care properly for guests.
Instead, Genesh and his property mgmt. company blammed me twice instead of offering direct support. In the end, I made the journey to the basement three times. After I demanded that the property company tell the owner, Genesh, to contact me, Genesh simply sent a cowardly email saying, "Please be mindful of the electrical appliances that you're running and it takes time for the on demand water heater to work." In fact, the on-demand heater does not work without electricity. Genesh NEVER offered an apology. In fact, he implied that I was lying when telling me that I needed to be mindful of appliances. Again, as I told Genesh and the property company, I only had a smart phone with me. At no time did I turn on a dryer, iron, or any item other than my cell phone. Even my face shaver was running on a battery charge from my home. These people are extremely self-centered and know nothing about hosting a guest. This also is not the best area of town, so I would NEVER recommend this for someone that does not want to go outside and entering a basement to flip a power breaker in the dark. I would NEVER recommend this property. If anything, Genesh will have this repaired, but even after he treated me, I would ask that people avoid this property.