I had one of the worst experiences I've ever had on the Airbnb platform when booking for Kasa. I was not treated like a human being, response times were incredibly slow taking 6 hours to entire days, and I was not treated very fairly either. While Kasa may be providing a service on Airbnb, one thing they have to work really hard on is customer service if they want to keep their customers over the long horizon. I'll never be using Kasa ever again and I'll be sure to recommend alternatives to others that ask me word of mouth.