Tali was very prompt to respond and was kind enough to set up pack and play and provide toys for our one year old. The museum passes were awesome as well- great bonus! Neighborhood was ok... not much great in walking distance. 30 minutes to most areas in San fan we wanted to go to. Only down sides of apartment were concrete floors (made it feel unfinished/like a basement) and the footsteps/noise upstairs was very loud.