Check-in at Susan's house was very easy. Susan wasn't home, so Émily filled in for her and was very responsive to our communications. Émily gave us great suggestions for what to do in San Francisco during our stay, even though we only had a day and a half to explore the city.
Susan's house was located in a great area near the Painted Ladies houses. Her house was very clean and had a great view from the living room. Our room was a good size with a comfortable bed. There were plenty of towels for us to use in the bathroom. There were signs in the bathroom reminding us to be environmentally conscious with our water usage, which we really appreciated (we wouldn't have known to do so because of the drought in CA otherwise). One of the housemates reminded us not to leave anything in our car because of recent breakins, and she let us keep our bags in the house while we got breakfast after we checked out.