First off this place has a great view! If stairs are an issue for you beware. It is the 3rd floor. Beautiful living area. Price room with you own bathroom (shower in the main area though). We did not get to meet Carlos. We did meet his roommate Lauren though. She was very nice and helpful. Knowledgeable about the city such as how to get around, where to go, unsafe places to stay away from, where to find the food you are looking for, and etc. The dog not so friendly, but he just stays away from you. He dose not try to come in your rooms or at you. Great location. Center of everything. You are right on twin peaks and ride up the room from the Castro District (famous gay district). Sheets were not as cleans as we would have liked. She took care of the issue quickly for us though. Would recommend. Traveler trip: don't rent a car. Just use the public transportation. So much easier! Bus station right down the hill. Walking distance.