I rented the house for 10 days while my dad was visiting me from out of country. John is an absolute sweetheart and took the time to explain the property (he built everything from scratch, including bed frames/paintings in the house), had conversations with my dad and made him feel very welcome and checked in regularly to see if we needed anything. He lives on the property, so it's easy to get help, if you need anything.
I didn't need a lot of help since I live in the neighborhood, but John is born and raised in SF and very knowledgeable about the area/things to do etc.
The only reason I lowered my rating is because John walked in to the kitchen to grab something from the kitchen at night, without permission, assuming I wasn't around. That's a huge safety flag especially if you're a single woman in the house. This only happened once, but it was a huge trigger for me.
I would stay with John again, but it's important to set boundaries in advance.