I stayed here for a work trip and would highly recommend it. The check-in process and communication with the hosts was really simple. As other reviews mention, check-in and check-out is through an app so your travel plans can be flexible. The location is also great, near MUNI and lots of restaurants, workout classes, and Dolores park. The space is so much better than an equivalent hotel because it has space to work and relax. There was so noise at night but that's the reality of staying somewhere so central like the Castro.