Didn't get a chance to meet Brent but prior to arriving, the instructions he provided was very clear and easy to follow. However, we got to meet Pascale and she is a wonderful woman. Very classy and so helpful to ensuring we are alright during our stay.
The bed was absolutely comfortable! The counter area outside the room was very helpful to us as we had packed food from our road trip plus our takeout pizza we ordered late night for dinner (note: we recommend Donairo's pizza! delicious, nearby the place, and closes at 2am). The bathroom was more than enough for the both of us and we are thankful Brent and Pascale provided shampoo and conditioner. We had our vehicle with us so street parking was definitely easy. Just remember to read the signs in regards to when there is city street cleaning. Otherwise, safe neighborhood parking with no worries.
Lastly....the location of this place. Wow. Mere steps away from Sutro Heights Park (gorgeous) and for transportation to downtown San Francisco? Bus 38 is the starting point near SH Park so you'll get a seat when heading towards downtown.
Excellent place to stay in San Francisco. We will definitely stay here again. When you had a fun busy day in the city, it is nice coming back to a place that's quiet and comfortable.