Collin was extremely kind. An easy check-in, he met us in the lobby and immediately made us feel welcomed. We had a long drive from LA and when we came in he showed us where everything was and if we needed anything where to locate it. He was also available immediately if we required anything. The room was a surprise for my daughter who is a huge Harry Potter fan and she loved it. We woke up to a great breakfast too! We loved it. Definitely recommend :)