Didn't meet Maria, but the hospitality was still present. The room is exactly as seen in photos. Check in and Check out was very easy, and Maria let us keep our bags there before the scheduled times. She provides towels, toiletries, dishes, and even a blow dryer and straightener. She responds super quick to texts and emails. Safe and quiet neighborhood.
It was perfect for me and my fiancé: on a budget, and in need of a safe place in SF to stay, as we wouldn't be in our room often. Would definitely stay again!