The desk clerk was welcoming, friendly, and helpful, providing local information and directions. The room had been remodeled and was extremely clean! The bed was comfortable, with nice linens. The bathroom had brand-new stylish fixtures and was very clean. I also appreciated the security of the building. Even with the busy street location, I felt safe. The price was really reasonable for the city in comparison to other hotels, and the location was handy to Union Square and the Moscone Center. The one thing I missed was a place to hang clothes. I would definitely stay there again.