Karen was helpful from the beginning as I had a little trouble with the lock box, "my fault" when I went to the wrong lock box for the entry keys in lieu of the one she emailed me however, Karen called me back quickly and it was resolved :) The Suite is very nice with your own full bathroom, clean and bright! The neighborhood is perfect for what I like, non-touristy and you're among people who live in SF... I would definitely consider Karen's place again.