Communication was great right off the bat. When my boyfriend and I arrived in San Francisco we were able to go straight to the place and were greeted in a very friendly manner, given all details and instructions we needs, and were told to feel free to contact them with any questions we had. The place was very clean and had everything we could have wanted. There were plates, utensils, paper towel, soap for dishes, ziploc bags, etc in the kitchen space. The bathroom had lots of shampoo and hair products available if we had forgotten our own. The couch/futon in the living area was very comfortable to sit down and relax on while watching tv (direct tv provided) while we took a break from exploring the area. The bed, as many other reviews have stated, was incredibly comfortable (as were the pillows!). The location was great! We booked it bc we wanted to be close to Golden Gate Park. There are many restaurants and shops within walking distance. There is also a private entrance for you and a parking space if needed. If we end up visiting San Francisco again, I would definitely look up Rumesha's place again!