Mai is very nice and thoughtful. The place is warm and beautiful; safe and convenient location; it has everything you need for a short vacation in SF. I really appreciate her help and hospitality during our stay. My daughter had some allergic responses on the second night, Mai volunteered to drive out and get some Benadryl for her. I cannot thank her enough for that. We enjoyed our stay in their beautiful house and I will certainly check this place next time I come to SF.