We had a group of friends (4) stay while visiting San Francisco for a wedding. Suzanne gave us a comprehensive orientation when we checked in, and helpful tips on how to get around the city and restaurant recommendations. We had some issues with wifi not working at the beginning of our stay, but the hosts were very responsive and reset router after we contacted them on the second day. We appreciated the complimentary snacks the hosts got us, particularly when arriving late in afternoon! Both bedrooms have a queen bed, and one bed (futon/pull out couch) in kitchen area. Was definitely a home away from home, with lots of little touches. Nice and safe neighbourhood, close to public transport options.