We had a couple of problems. The first evening was very noisy, which we did not expect. Apparently the family upstairs had a children's party. Cheryl apologized for not letting us know. The second night, a door knob malfunctioned, and it was on the door that led to the bathroom. That night, the wind and rainstorm caused the motion sensor outside the entry to light up repeatedly. The entry door has a glass panel at the top, and this made for difficult sleeping. Cheryl came the next day and put a cover over the glass. She also taped the door that led to the bathroom so that it wouldn't stick. The circumstances were unfortunate, but Cheryl did what she could to fix the problems.