I did not meet Mai. But her self-check-in instructions were well explained and with pictures. The neighborhood is very safe and very quiet. There were no pictures of the kitchen. But it is very convenient and room. It has all appliances, plates, pots and supplies to do much more than basic cooking. The apartment is very clean with all amenities. The queen-size bed is very comfortable and has a warm, down comforter. The backyard garden is well maintained and a calm place to relax after a hectic day.
She provided a very detailed guidebook about the apartment and good recommendations on where to eat and shop. The La Loma grocery store is a couple of blocks away and has a great selection of fresh produce at very reasonable prices. I found that this store filled all my grocery needs. But the 14 bus does go by a couple of Safeways to/from downtown.
If arriving San Francisco by BART, you should get off at the Daly City Station and transfer on to the 14R bus. It starts there and can take you all the way to the Ferry Building downtown. Get off on Acton. The apartment is 2 1/2 blocks away. An easy walk. There are closer bus stops to the apartment. But they are not served by the 14R. The 14 bus does the exact same route as the 14R. But it makes more frequent stops (and, hence, is slower) and does not go to the Daily City BART. If you want to go downtown, you can take the 14R and pay only 1 fare. But you might find it faster to take the 14R back to Daly City BART and take the BART train downtown from there. However, these are 2 different transit systems and you'll pay 2 fares. Time vs $, OK?
I enjoyed my stay at Mai's apartment. I will definitely stay there again.