We never met our host but he left us a note when we arrived so the front desk was expecting us and was very welcoming. The place is currently being redecorated so we were a little concerned by all the mess in the halls but when we got up to the room we were very relieved to see how nice and clean it was, with a great bathroom, big TV and a walk in closet. The best thing about this place is the location. Its right by Union Square so tonnes of shops, designer stores, the Westfield Mall, restaurants, bars etc are only a five minute walk away. And the nearest BART is also just 5 minutes on foot. You couldn't ask for a better base from which to explore San Francisco. Don't bring a car though, we accidentally didn't drop ours off in time to the rental place so ended up having to park it overnight which in that area, sets you back about 20 dollars.