Matt was quick to communicate and very hospitable. Unit was clean and ready on time. I needed to drop luggage early and Matt accommodated. Room was clean, sunny, and a nice breeze comes through windows. The futon bed for 2 adults was exactly that..so it is not a mattress and sags a bit in the middle. The second bed is a mini bed and suitable for small children..my 10 year old just fit. Great location and the ability to punch in a code to enter building and room was great.