This is an older style San Francisco hotel. Clean on the inside; but a little more basic than other hotels. Customer service with Daniel and Mercedes is outstanding. Important to have a working fan/AC in bedroom for warmer nights - recommend requesting this in advance of stay. No closet to hang clothes, and no hair dryer, and the WiFi is a bit spotty. If you are looking for a simple clean room, with a comfortable bed and a hot shower in the morning, then this is not a bad choice. It was nice to be greeted with a continental breakfast next morning and a hot cup of coffee. Thank you for your hospitality!