Vlad and Velma made us feel very welcome. Their communication was great. The pictures surely don't do the place justice - this place is clean, very well appointed and very well maintained. It was perfect for our family. They have paid attention to every detail - even the mattresses are terrific! We were a little concerned about parking since we arrived later in the evening. We were able to find parking within a block of the place after we unloaded. Overall this was a very smooth process and wonderful home-base to visit San Francisco area.