We were not pleased with our experience at The Bartlett, or Hotel Stratford. Upon arriving at The Bartlett, we were told the hotel was overbooked. The receptionist told us they could get us a full-size room at their sister location, Hotel Stratford, at a 50% discount. Although we weren't happy with switching locations (we were unfamiliar with the other option), we reluctantly agreed and decided the 50% discount would be worth it. When the receptionist booked our room at Hotel Stratford, she told us only a queen room was available, and we would no longer get the 50% discount. We felt this was very unfair since we were inconvenienced by the hotel's scheduling mistakes, and were previously given the 50% discount. Eventually, we settled on a smaller discount. After a short walk to the sister location, we found out the elevator at the Hotel Stratford was out of service for the next 30-60 minutes. We had already checked into our 7th floor room and had to carry our luggage up the 7 flights of stairs.
The room itself was just fine. It did not look as aesthetically pleasing as The Bartlett's photos. Our room had minimal natural light since we faced an alley. The room felt outdated and a bit dingey. The curtains, shower, and amenities felt old. There was no soap at the sink, and we had to use our personal hand sanitizer.
Had we read the reviews of Hotel Stratford, we would never have stayed there. We felt forced into the room without an option to cancel our reservation despite the unexpected and inappropriate location change. Upon reading further reviews, this seems to be a common trend with The Bartlett and Hotel Stratford. We are incredibly disappointed with the stay. I would not recommend staying at The Bartlett or Hotel Stratford to anyone.