Annabelle was very responsible to our email enquiries and the studio space was lovely - the shower was fantastic! It really felt like we are staying in a hotel. Location was great - only advice I'd give to potential visitors with large luggage is to get a cab from the civic centre rather than try and do the Muni and walk up the steep hills - we forgot about the San Francisco hills (yes, I know, how could we?!!) and were shattered by the time we got to the studio - our fault for shopping to much in the Seattle outlet centres!! Overall, would highly recommend this studio