Steven is very friendly and welcoming. He was also responsive to our queries and quick to help us when we needed. The apartment is a good size - not too small and the neighborhood is very quiet and generally safe. However, there is a corridor guests have to walk through from the basement entrance to the actual apartment entrance. This was not in the photos so it threw us off when we were trying to check in. We thought we got the wrong entrance. We weren't able to find parking easily at night but maybe it was just poor timing on our part