This was by far the most horrible hotel experience I’ve ever had in my life. No room keys were offered, because the door key slots didn’t work, the elevator didn’t work, and the gentleman that needed to open the room for us was very snoody and asked me “why do I keep coming up and down” when all I wanted to do was have him re-open the room door, since there was no guest key to open it. Upon leaving, my fellow guest asked for a partial refund, and none was given. I was told he would let a manager know how we felt and that we would hear back, but we never did. Everything we asked for seemed to be a problem/hassle and then we were charged double for valet parking when only one car was valet. This place is pure shit and I am not afraid to write a more comprehensive review that the entire public will see. This is the milder version. When at the counter for check in, I stood there, while the gentleman behind the desk sat there doing nothing and did not approach the counter.