The host was very responsive and kind. The room was really beautiful and modern. There is a TV that is part of the bathroom mirror! The microwave and fridge came in handy for snacks and leftovers. Upstairs is a nice view with coffee and tea, and there is a tiny hot tub. No, I mean tiny. You go through the fitness center, through the locker rooms, and they both open up to a small metal tub in an enclosed area that claims the spa capacity at 3. This is a timeshare property, so expect a phone call to ask you to go to a "presentation", and to sign in with the concierge at the upstairs area. We started marking the box "owners" so we would not be pressured into a sale. In fact, avoid the concierge altogether. The one on the downstairs level is also there to give you free tickets in exchange for a "presentation." The area is perfect for touring the city, walkable to the cable car line and most points of interest. We were on the 10th floor, facing away from Post, thinking it would be quiet. Unfortunately (or fortunately, if you are going out), it is right by Ruby Skye, a truly lovely night club that is hopping until 2:30AM. You can't hear the music up there, but you can hear the people in line. All in all, its a gorgeous room with a great area, and it has some of the noise of the city and the cagieness of a timeshare. If you are in it for a modern, lovely setting, this is it. If you hate timeshares or are looking for quiet, this might not be your place.