I never did get a chance to speak with Michael in person, but as soon as I committed to the listing, he communicated right away with instructions on just about everything. The best part about this place is by far the little details that Michael paid attention to. No matter what you might have forgotten, he has it covered. Snack, refridge, travel toiletries, comfortable bed, and just well done. It simply felt like a family member took the time to think about us. If you have a chance to stay here, I would recommend it, simply because you can walk to some of the coolest places, and really get to know the city, yet retreat to a comfortable place to sleep.