The lady who had the Eastern European accent when I first arrived before 4:00 was very pleasant and helpful. The male who checked me in after she got off though? He was horrible.
First, he made myself and the line of people behind me wait while he was on the phone berating someone trying to make a reservation. He did this while making faces to us mocking whoever the customer on the phone was.
By the time he was ready to check me in, it was 4:15. Checkin was at 4:00 and I arrived at 3:55..
When it was finally my turn, he couldn’t find my reservation and was spending the whole time talking about how bad his coworker was (she was very sweet and helped me with whatever I needed). He spent what felt like an eternity on the computer and the line had grown to 6+ customers behind me.
By the time he found my reservation he told me he had to check to see if my room was ready. I then told him it was 4:45, and my checkin was at 4:00. He started raising his voice at me to which I told him “Hey man, don’t get mad at me, I’m just trying to check in” He tried explaining wasn’t mad at me but his coworker and at this point I just wanted my keys. He left the office for another 5-10 minutes, returned and condescendingly said “your room is ready”.
I started going over checkout with him and asked “do I get an extra hour to checkout since you didn’t get me in until 5:00?” (It was 5:05 at this point) He then started giving me attitude again asking “Do you ever travel, do you understand how this works?” I told him to give me my keys, as I was trying to get out of there before going off on this dude.
This was by far the worst experience I’ve ever had checking into an Airbnb/hotel in my life.
Like I previously mentioned, the woman at checkin with the accent was great and is the reason I won’t give a 1 star. The man single handedly made it so I will avoid your guys establishment like the plague.