Rob kept in touch before we arrived and was more than happy to answer any questions I had. We were made to feel very welcome by Laurie (Rob was away). Laurie had maps and guides ready for us, she gave us loads of useful advice and guidance, and was happy to answer any questions any time.
The location was amazing! With views over the bay and across to Alcatraz, we were very short walking distance to everything that we wanted to do. Most importantly Ghiradelli chocolate was only a short block away.
The apartment itself was perfect for us, and a lovely change from hotel rooms. Very comfy beds!