Let me start by saying that this was my (and my husband's) first experience with Airbnb.

The apartment is beautiful. It is just as advertised. The pictures accurately reflect the way the apartment looks. It is beautifully appointed with elegant furnishings and decor. We were very pleased with the quality of the apartment. It was also very comfortable and clean. The location is lovely - in a beautiful residential neighborhood.

Annabelle went out of her way to get the apartment ready early for us. We arrived early and Annabelle’s daughter took our bags. We went to lunch while the apartment was being cleaned. Annabelle sent me a text as soon as the apartment was ready. We were very appreciative of the effort made to make the apartment available to us as soon as possible.

The only issue we had with the apartment itself was that there was no lock on the door to the apartment. Therefore the apartment was completely accessible to anyone in Annabelle’s home. If I had not been with my husband I would have been very uncomfortable staying in an apartment without a lock on the door.

Our main feedback has to do with communication. We were surprised and a little disappointed that we never met Annabelle face to face. She sent us a text with the access code to the outside door but never came downstairs to greet us, show us around and see if we had questions. We communicated by text but there were long delays between responses. Perhaps this is the way Airbnb works because you’re dealing with the owners of the property and not a property manager. And since owners are busy with their own lives you may not have the same level of support that you are accustom to when you have a property manager available.

All in all it was a great place and I would recommend it to others.