Olivier kept in contact from the start of our booking until checking out. He provided multiple forms of contact and replied back within a few hours (we were in different time zones). The photos and descriptions are accurate, and although the cleaning fee is pricey, I had no problem with fulfilling it because the apartment was thoroughly clean. The only downside was that the neighbors adjacent to us were making a ruckus very often when we were in the apartment (and we weren't in there for long since we were touring San Francisco). Otherwise, if I were visit San Francisco, I would definitely choose this apartment again. Thank you, Olivier and family!