Unfortunately, I had a bad experience with Marin. I had to add an extra day to my stay due to a flight change by the airline. I could not add that 1 extra day since it was a separate transaction from my original booking, and Airbnb would only book a stay of 2 or more days. I booked through Marin herself. When I asked her where I should send the payment for the additional day, she said "just leave it when you leave". She raised the price from $150 to $180 for "travel costs" to let us in the apartment (when the time came, she just buzzed us in through her cell phone). When we arrived, the apartment had not been cleaned. There were dirty sheets on the bed and dirty towels all over the bathroom. There was garbage in both the kitchen and bathroom, old coffee grinds in the coffee pot, dirty and sticky floors. It's obvious she forgot we were coming that day earlier, even though I had emailed her a week earlier to remind her of our arrival. When I told her I didn't think I should pay for cleaning costs, she became extremely rude, at first telling me the apartment had been cleaned (although she called my husband back home at 4am to tell him the apartment wasn't cleaned, and demanding to know why I hadn't sent payment), and then telling me it was all my fault since I didn't book the extra day through Airbnb and that I didn't know how to use the Airbnb website. She also told me that I was lucky she didn't charge me extra for having 3 people there (the website states "accommodates 3"). There is a double bed in the bedroom, for 2 people to sleep on, and the third person is to sleep on the couch, which is not a pullout. I am a 55 year old Emergency Room nurse at a hospital in Kalamazoo, MI, and have encountered all types in my lengthy career, but have never been treated more rudely than by Marin. We rented the place because of the balcony, but it is full of leftover building materials, and is standing room only for 2 people. The outdoor patio is also very small with only 1 chair and no kind of view. The apartment is in a good location, but I would highly advise renting one of the cute victorian places that are of equal price and in equally good locations. I wish we would have.