Our hosts were away for the holidays so we did not meet them. However, they were reachable by email or by mobile phone if needed. Ron checked in periodically by email. A cold snap in SFO during our stay required a bit more heat in the unit. It was easily done from Ron's remote app. The unit is fine for a couple, plenty of closet space, and linens. The location in the Richmond area is walking distance to important attractions in the Golden Gate Park such as the DeYoung Museum and The Conservatory of Flowers. Just a block over is Geary with plenty of shops and restaurants. We would rent again and having heat in San Francisco's winter months is important. Not all AirBnBs have this feature. We did not have a car so cannot comment on parking.