Ken and Richard were absolutely accommodating and welcoming. My flight was delayed for several hours, and they were there to greet me with a warm welcome. They spent time going through everything and making sure I was comfortable. Although I had spent time in the area previously, they provided many local suggestions and were very responsive during my stay. The cottage was perfect for me, quite cozy, quiet, and walking distance to the BART and great Mission attractions. San Francisco had the storm of the decade while I was there, so I didn't get a chance to enjoy the backyard, but I hope to return soon and enjoy the zen space.