This is a 3-apartment address. The 2nd apartment let us know where to go and showed us where the key was (although we did get an email explaining everything as well ahead of time!). It was exactly what was advertised. The bed mattress is a little soft/ flimsy but otherwise this is a great apartment especially for the price in pricey SF! The Canyon Market really is the best grocery store ever, and it was 4 blocks from BART (all uphill). :) She supplied a pack n' play for our little girl as well... very helpful!