Janel went above and beyond for me when our flight plans changed and we needed a different check in last minute. As someone who lived in SF for almost a decade, I can confirm this is a fantastic location for both tourists and locals. It was one of the most kid friendly airbnbs I’ve stayed at, my kids went crazy for the toy chest and it was so nice to not have to bring a crib on a plane. I especially appreciated the built in baby gates for my littlest one. Classic, quintessential SF apartment - if you want a locals experience this is a great one. Because it’s an old apartment building you definitely hear the neighbors, but that’s part of being in the city!