There was a very sweet man at the front desk helping us to our room, new but certainly nice. The beds are firm definitely firm, so if you like that sort of thing you're in Luck. We parked in front of the hotel to get our bags up and parked in a deck. Definitely wise to park in the deck before it closes at 9pm and it is much less expensive than (confirm time with hotel attendant) you end up getting there late and you'll be paying by the hour at a different deck up until 9 am when you have to pay the day rate of $34.