We had a great stay with Lorraine! Because of timing, we were never able to meet Lorraine in person, but she was so thoughtful with putting a key in an accessible lock-box and hanging signs to let us know where to go once we got inside. The room was comfortable and the garden outside was absolutely wonderful. We found a great coffee shop a few blocks away. The location is perfect--very much in the middle of all the neighborhoods, with a direct bus route to the Bart station downtown. We would definitely stay here again!