Cindy's place was in a safe neighborhood, but the unit was unclean, uncomfortable, with broken or nearly broken furniture. The furniture was not the same as was shown in the photos. The beds were extremely uncomfortable and there were springs poking up through the cushions of one of the sofas. We joked about how we should have pulled a sofa in from the side of the road because it was nicer than the ones inside the house. The dining room furniture was almost too fragile to use and the kitchen utensils and appliances were in bad shape. The bathroom was dirty. The tub was gross and the shower curtain was filthy, old, and was too short to keep water inside the tub. Cindy had left white towels on the bathroom floor, instead of a bath mat, and there was an old bath pouf hanging on a hook. There were toilet paper and towels. The linens appeared to be clean and the floors were nice. Cindy was "cleaning" when we arrived and she mentioned that she washed our linens in a natural detergent because we have children. The hot water heater was broken when we arrived and Cindy offered to waive an early check-in fee of $100 because we were unable to take a warm shower after flying cross-country all day. The regular check-in time seemed late to us anyway, which was 4:00. We arrived at 2:30 and she was still cleaning. Cindy had people come to the unit to fix the hot water heater the next day in the afternoon. Cindy came into the house while we were away to leave water and lemonade to apologize for the lack of hot water. She let herself into the house two times when we were there, which was awkward. On the first occasion, when she knocked, I had just stepped out of the shower, so I did not answer the door. She used a key to let herself in and yelled up the stairs, which was annoying because our two-year-old child was taking a nap. The second time, she did not knock and used a key to open the front door at 9:30 at night. We were all in bed because we had an early flight to catch, and Cindy yelled up the steps to ask if we wanted any pumpkin pie. We were actually a little scared that someone was breaking in. The location was good for us because it was a couple blocks away from a family member's house, but the house is not near a Whole Foods or Trader Joe's, as the photos would suggest. Also, the beautifully pictured backyard is creepy and completely overgrown. This was not worth the price we paid during Thanksgiving week, and it was a difficult place to stay with small children.