Jeff was quick to get back to us and answer our questions. The hotel is centrally located to just about everything you could want to do in San Fran. The hotel staff is very friendly and helpful. The room was huge with a king size bed (which was hard to find in San Fran) and very clean. The top floor of the hotel has a club lounge where they have coffee and tea out all day. From 4-6pm, they offer free wine and cheese for guests. The bar on the second floor was small but they offer happy hour twice a day with live jazz music. Even though this was a timeshare hotel, no one ever asked us to buy or even listen to a presentation. We would love to stay here again on our next trip!