Leo was very helpful, understanding, friendly, and quick to respond. All were much appreciated. The unit is very nicely done, with lots of attention to detail. It's set back from the street, eliminating street noise. The entrance is a little funny as you walk back to the apartment through an unfinished hallway next to the garage, but it's no big deal -- especially once you find yourself in the roomy, nicely-appointed interior. The bathroom was very nice, and the bed is firm and comfortable. The location is phenomenal: around the corner from plenty of dining and coffee options (Market and Castro) and the Castro Muni station.