The room itself was very clean unacceptable. The location was also great. I had issues related to booking. I had booked for two nights but had to change it to one night due to changes to my travel plans. I notified the Bartlett well over a week in advance through Airbnb but never received a confirmation. When I arrived I was told that my room had been given away because I was a no-show the night before. I was not a no-show as I had told them I needed to change the reservation. I have actually got my room but it took a long time at the front desk. I still don’t have a refund for the extra night.