BEWARE OF THIS LISTING, because you might accidentally get taken advantage of like I was.
I read the listing, looked at the pictures, loved the price, location, and the reviews were positive. I failed to read ANY OR ALL of the amenities, because at the VERY bottom of the amenities list is says “NO A/C,” nor was it mentioned anywhere on the main summary description of the place.
When I arrived on time for check-in (3p), the host/manager meets me outside and tells me that my room is not ready due to a large party (several rooms) checking out at once and it cause the only cleaning lady to get backed up (completely understandable).
I asked the host if I could leave my suitcase in her office while I go get something to eat and buy us both time. She agreed, apologized, said she would send me a message as soon as it was ready. Around 4:30p (an hour and a half later) she send me a message that the room is ready.
I Uber back, walk in the building, grab my suitcase, take the stair and go up four floors (no elevator), walk into my room and feel no a/c on, a window open and a standing fan circulating hot air.
I call the host and ask her if the room has any a/c, she says the room has no a/c and that it was mentioned on the listing. I told her let me read the listing over and call you back. I read it over again, up and down, side to side, see me no mention of “no a/c,” I click on amenities, scroll to the VERY bottom of that list and see the ONLY mention of “NO AIR CONDITIONER.”
I call the host back and tell her that I found the ONE AND ONLY mention of “no a/c” on the listing and that it was my mistake for not reading carefully. I asked her if any rooms had a/c and if could upgrade and pay the difference, to which she replied “none of the room have a/c, if you’d like I can send you up a fan?” I told her I already had a fan and asked her about canceling the room, she advised me to go through the app and follow the steps for canceling and a refund.
Immediately I book a hotel down the street with a/c (I had to call and confirm, lol!) and proceed to cancel the AirBnB reservation, fill out their questions, leave a reason, asked the host to refund at least $400 of the $545 I paid for the room and to take into consideration the late check-in, lack of a/c mention on listing, having to cancel and book another place for $600 (thank god for credit cards).
The incident happened on a Friday and I’m writing this review on a Tuesday. Not once has the host tried to contact me to resolve the matter or negotiate a refund, instead their going by their “No Refund” policy and ignoring me along the way.
Expensive lesson learned.