Annie was very accommodating and responded quickly to texts, which was great. The neighborhood is a quick 15-20 minutes from the downtown San Francisco area, so it's close enough to get there but far enough to be quiet. My mom and I stayed here for 3 nights and always felt very safe walking from our car at night. Street parking can be a little tricky at times, but we always found a spot. The private entrance with a locked gate and locked room were felt very safe. Never heard other guests. The room is below Annie's house and you can occasionally hear the family moving around upstairs, but never at odd hours. We got some easy breakfast items so we could be up early, eat a quick breakfast at the room, and be on our way for the day. We were generally returning after dinner each night and only used the room for sleeping. Very comfortable; on par with most nice hotels.