I made a mistake with booking the wrong days which was my fault it was just a day later that i got wrong. I tried contacting through the number they provided on airbnb but that number is wrong i had to look them up online to find it and it still took me some time before I could get in contact with some one. when i finally did they said they charged me with a cancellation fee after not giving me a refund even though i never cancelled it myself. i explained my situation and all they could say is they couldn’t do anything for me.