Bill was very helpful with everything as soon as we arrived. He walked us through the house and everything was so clean almost as if it were a hotel, not a home. The view from the deck was beautiful, it was our favorite part of the house. The hot tub was very nice and clean and Bill was even kind enough to start it up for us when we needed it. There were even some treats left out for us on the table including, coffee, bread, wine, and fresh organic fruit. Bill and Emma were also very helpful and insiteful of where to go sightseeing and how to get around the city. Overall a great experience for me and my friends, almost felt like our own little home for those 3 nights. We would definitely return to stay here and I recommend anyone coming to SF to stay at Bill and Emma's