Though the house is nice, I’ve never had such a bad experience with a host, so far away from the desired Airbnb experience.
Communication started well.
The house is said available for 8 ppl in the posting. We were originally 3 ppl (one for each room). I asked if we could update our booking to add one more person (we were ok to pay of course) and a validation that there were a 4th bed or a sofa: « there are none. We advertise the house for 8 ppl and 3 beds as there are families confortable sleeping at 3 ppl in the same bed » sure!
Being a host myself, I know this is not what Airbnb allows so you obviously lied to me, not willing to host 4 people in your house : post it for 3 people and not 8 then.
The house was not used the day we arrived. I asked if we could come a bit in advance: strict check in: you’ll pay $200 if you want to check in any minute before 4pm. Not ideal but fair enough
Since the house was empty, I asked if we could just drop off our suitcases and come back at 4pm >> $200 requested for bag drop off
Though I was not happy with those rules, I agree the host can freely decide.
Funny for them, the lock did not work and we were not able to enter the house before 5:30pm (1:30 waiting for them to unblock the situation). Quite ironic to have such a strict rule for check in and not being able to open the door.
When I asked for a compensation for us waiting 1h30 in front of the house, they say they would not give any, given they “had done everything they could to unblock the situation”
So would I have not been compensated neither if you could have never opened the door but had done everything you could?
Getting any extra compensation is really not what I’m interested in but I think it is important to flag that they lied to me + did not give any attention in welcoming us. You’ll have understood, I highly not recommend