The hotel was fine but took a $150 deposit and this has not yet been returned despite us leaving the room in spotless condition and no reason being communicated for withholding it. I have asked Jim to contact the hotel to ask if there has been any problem but he has just repeated that the money will come back within 5 to 7 business days and he has never had a guest not be refunded before, without actually looking into the issue or offering a solution. We stayed at another hotel in the US during this trip and my partner was reimbursed almost immediately on check out so I expected the same. I am growing increasingly concerned the money won’t be returned and am not confident Jim will help me do anything about it