This was my first Air BNB experience. Elisa was very responsive to emails and my questions. She warned me about having a newborn who might disturb me but that wasn't an issue for me but she made sure I knew that early on. The location was perfect for Fisherman's Wharf. Just be aware that there are a lot of steps to get up to the apartment. She was kind to help me carry my bags up as well. I arrived early but had no way to communicate with her as I didn't have a sim card for my phone. She was very welcoming and got me settled quickly. I had access to the wifi at home. They had a password about my favorite football team, the Pittsburgh Steelers, so this Pittsburgher felt right at home. They also gave me a recommendation on where to watch the Stanley Cup playoffs because the Pittsburgh Pens are playing. As my first Air BNB experience, it was a great one. Elisa's place met all my needs and I would use Air BNB again.