While I did not interact mostly with Yumi, her assistant Catherine was very nice. The neighbourhood is very nice and you will feel safe, which I found important because some areas in SF aren't great. The room is very spacious and well-kept/ clean. The bed was pretty comfortable but may need new pillows as they were a bit flat for my liking. The shared bathroom was always clean. I would definitely recommend Yumi's place to my friends & family.