The front door wasn’t locked as stated and across the street was very busy dirty liquor store with a lot of homeless and drug use in front. We even saw a man peeing on the street in broad daylight. The person checking us in didn’t know anything and said to come back later to get information. Our room keys didn’t work nor did the TV. BUT, the young man managing everything was super nice and helpful once we found him. He brought us a new TV and changed out our keys. The room was very small but clean. Parking a slight nightmare but that’s how it goes in San Fran.