Nancy was very nice and accommodating. The check-in was well-managed and Nancy gave us great directions. The apartment was nice and cozy, with a nice little garden. The room was quite small, but pretty much as explained. Nancy is a wonderful person who really cares and is really fun to hang out with. She helped us with great bikes, booking bus tickets and gave tips for things to do. The location is superb as well, close to the heart of the mission and safe. Highly recommended!