The location is great for the Castro area and the courtyard is nice place to have a glass of wine in the afternoon. However there are a few things about this apartment that we were not happy with (and wish they had been disclosed). The apartment is on the ground floor and there is another residence on top of it. You can clearly hear the residents walking above you and when we stayed there we were woken up several times because of this (even around 3am there was noise from above). The ceilings of the apartment are very low and made it feel very closed in. There is also no television (not a problem for us but for others this may be an issue).

Sandra was great on email so no problems there whatsoever and check in was fine.