Geoff is very friendly and welcoming. He is very helpful and efficient.
The location is very good, close to the BART station, and very easy to reach from the airport (without hills to climb ! very nice if you have a lot of luggages).
About the room, the ceiling is a bit low and it is not very luminous. However, the bed is comfortable, and the entrance is private, so that you are totally free. It is a good place to spend few days in San Francisco.