Carrie was indeed very helpful from the beginning. It was my first time to use this website and to find a place to stay for our San Francisco trip. She responded very promptly through text and email, and was very helpful until the end of our stay. We loved the place and was very satisfied. We did not regret renting the house instead of staying at a hotel. The furniture and appliances are high quality, the house is very clean. It is very ideal for a large group. We're a group of 10, 6 adults and 4 kids. The house could probably accommodate 2 more people since there is a sofa bed downstairs. We felt very comfortable and at times, we would just stay at the house to relax. There's a lot of windows in the main area (living room, dining and kitchen) which gives plenty of light. It is very convenient because you're able to cook food so you don't have to eat out every time. The bart station is also about a 5-8 min walk which saves you from driving and pay for parking. San Francisco airport it about 15 mins away when there's no traffic. Parking on the side of the house can fit up to 2 cars. We had a mini and a mid size SUV. There is also a big size yard where the kids can play. Would definitely recommend this and would like to stay here again for future visits.