I was aware beforehand that Ashish would be out of town and so we were greeted by the caretaker of the listing. Most importantly, we had the pleasure of meeting one of the sweetest dogs ever, Paul!

Already being very familiar with the area, I was aware of how central the location is and it suited us perfectly (4 minute walk to public transportation and a 3 minute walk down the hill to Market Street and the Castro neighborhood).

The listing was as described (with some minor furniture moves); the bed was comfortable and the bathroom was clean.

There WAS a perfect storm of an issue (major holiday weekend, host out of town, plumbers) that we had to face (a hot water situation) and while the resolution of the issue took longer than we might have liked (due to those factors), Ashish, even 7,000 miles away in Bali, was very responsive and concerned and made sure the situation was being handled. He communicated with us in a VERY timely manner and assured us that he was on it. And he was. And based on the many early reviews we read about the listing, our water issue was clearly an anomaly and wholly unexpected.

The financial resolution of our issue was fair and reasonable (a partial refund and a discount for a future stay) and was handled quickly and without any back and forth.