The apartment was very clean when we arrived, and a bottle of wine awaited us on the table. We had a couple of questions our first day and Katherine responded immediately. The location was perfect - a quiet neighborhood in the center of all the activities we had planned. There's a coffee shop one block away, so that was a great way for us to start our day. If you enjoy exercise like we do, you can easily walk to Castro, Mission, Hayes, Noe Valley, Nob Hill, Russian Hill, Japantown, Fillmore, etc. If not, Uber or public transportation are cheap and easy. The size was just right for my wife & I. Speedy wi-fi, great television channels and seating area (we took in a movie on HBO one evening when we were too tired to go out for dinner), excellent kitchen facilities and a comfy bed. When San Francisco finds it way on our travel plans again, we will definitely stay here. I'd highly recommend it.