Everyone working was incredibly friendly, the hotel is in such a great location, but definitely could’ve been cleaner. It seemed I was finding hair everywhere that definitely wasn’t mine. It’s an older building so keep that in mind as well. It was pretty noisy some days, the walls are thin and you can hear everything going on. On less busy days that was fine, nights where there were more people I could here loud music, guitar playing and singing down the hall, children, etc. I did like that the door to the lobby does have an electronic locking system, as does a communal room with laundry. Bottom line: it’s about 1/5th the price per night of some of the bigger chain hotels in San Francisco, and it’s in a great location for several bus lines, near a cable car line, on the edge of Chinatown and Union Square. It’s in a great location for restaurants, pubs, and for having good food delivered some nights. If you’re planning on mostly spending the day out doing things and using this place to crash, especially if it’s just one or two people, this is a great spot.