The room is clean, if a bit spartan, and is very much like the pictures show it to be. Josh was very helpful and didn't flinch at all when my flight was delayed and I arrived after 2am for checkin. The location is also great -- a quiet street in one of the nicest residential areas of the city. Close to Golden Gate park to the south and the Presido to the north it's an excellent location from which to explore the city.