We arrived in San Francisco and were met by a nice woman who showed us around and gave us the keys. Markus had let us know that he would be there because he was away and his house manager handled our arrival with ease. The apartment was great overall. The location is fantastic. We were very close to lots of great food, an awesome park, laundry, public transportation and great coffee shops and ice cream. The living room/dining area was big and bright and the kitchen had plenty of space to cook. The beds were very comfortable and the bedrooms were quiet at the back end of the apartment facing the yard. This apartment worked very well for our family of 4 and we would recommend it to others.