Never had a chance to meet Lynn but communication with her and Mark (who I met) was fast and clear. Check in was a breeze. I encountered 2 issues in my stay: 1) toilet, 2) alarm both of which were addressed fast. Although I had to wait one day for the toilet (thats why I am not giving a 5).
The place itself is cute with very SF furnishing. The view on the back patio is nice. The TV should be changed to a normal flat screen. Also the curtains give a nice feel but too bright during the day.