I booked this apartment for my parents, who came to San Francisco to visit my wife and I. We live nearby and wanted my parents to be nearby; they can't stay with us due to allergies (dog).

Nicole and Julien were very understanding of this situation and were very gracious in allowing my wife to see the place before my parents arrived, so we could make sure it would be possibly for my parents to get in and out.

The apartment ultimately worked out very well, and it was great for my parents to have secure parking for their rental car.