Annria was very prompt and responsive to our needs! Easy check in. Very clean. She provided shampoo/conditioner/soap/blow dryer which is nice to save valuable space in your luggage! Since we relied only on public transportation travel took us about 45 minutes -1 hour from door step to most downtown tourist spots by the time we walked to and waited at the Muni bus at the bus stop at the end of the street or for the Bart station tram to arrive. Not a big deal to us as we left in the morning and didn’t come home until we were done for the day. If you do not have a car and are relying on public transport as we did, you will need both a Muni pass (buses + trolly) and a BART pass (subway/tram) both of which can be purchased and loaded to a clipper card. Easy travel to and from SFO.