Arbe was there to welcome us & hand over our keys. I had some questions & was able to contact her during our stay without any problem. The unit is clean & well kept. This is an older building, so do not expect the Ritz Carlton or a four star hotel. The view from this unit is amazing. It is nestled right next to Chinatown & Little Italy, and the neighborhood provided plenty for all needs (Walgreens, coffee shops, local markets & highly rated restaurants/bars). I am a very light sleeper, so it was a nice surprise to see that Arbe provided ear plugs. I live in suburbia Texas so I was not used to various street noises--the plugs were life savers! It was a pleasant surprise to walk a few blocks and then see signs to the Coit Tower. The Ferry Building is within a nice 15 minute walk/hike down Broadway. Ubering to all locations was a great convenience as well. I made the mistake of renting a car--there is no need for it at all. If you do have a vehicle, there is a lot conveniently right across the street, requires $25 for overnight parking with limited in/out privilages---that parking rate pales in comparison to $60-80/night if we had stayed in a hotel and parked there. We did not use our car at all--walking is the way to discover this wonderful city. Many areas do get hilly so a strenuous hike is what to be expected if you decide to not Uber. This unit is all about the location & the view. I would definitely stay here again!