We understand she had to be out-of-town due to family concerns. she was readily reachable by text/phone, but some texts did not come through completely. Next guests should be able to directly contact a local person in the immediate area of her place. Carol's home was very pretty, and private. She was also very responsive before booking. Availability of washer/dryer was a plus. Since there was a downstairs guest, we wish there was a door to lock between our apartments, as he had access to our belongs at any time, as we had to his. However, there was no issues.