Had a great stay at Cheryl's. We didn't actually get to meet her as she was away when we were there but communication was excellent and we had clear instructions and help on hand if needed. Nice quiet area and a 20 min walk (or 5 min bus ride) to the BART. Room had everything we could need: TV, microwave, fridge, snacks, brochures, iron, toiletteries; was like staying in an upmarket hotel! If I'm ever back in San Francisco I'd book this again without a second thought.