Even though I never met Marc, he was attentive, responsive and helpful from beginning to end. Not that he needed to be. The apartment is sparse but clean and well-presented. Access is easy. The set up is really accurately presented on the website. Marc even provided a turnaround on linen and towels in the middle of my stay. A fabulous, quiet crash-pad in the Mission, within easy reach of anywhere you might want to go. A great experience.