Alena was a wonderful host. Always responsive in a timely manner, courteous and helpful. The apartment was great. Very nice place to stay. Great location as well I caught the cable car to work in the financial district every day, it is only one block away on California street.
The only issue was that I had no hot water for 2 days and I don't know why, it may have been due to construction on the building at the time. However, Alena remedied this as soon as I brought it up which was awesome. Highly recommend staying here.