Having a passcode for the door arranged ahead of time made our arrival fast and stress-free -- I'll be looking for "smart lock" on future AirBNBs whenever I can! Leo was on hand and quick to take action if anything needed his attention. The floor heating could be a plus for some people -- no cold toes! -- and a minus for others -- a quiet crackling sound as the wood expands. Not an issue for us at all especially since Leo let us know what it was before we heard it.