Susan was an amazing kindly person who helped my cousin a lot during the days he spent there. We had great conversations and she was so lovely. She has lots of unique and interesting stories to share with the guests and also willing to hear new stories from us. The room was really nice and clean, I absolutely recommend this place for people who seeks for a comfortable and cozy room in SF. Thanks a lot Susan, we greatly appreciated all your help and your sweet gifts. Merry Christmas.