I stayed here with my mom, who is not used to alternative housing methods. I personally thought it was great. Greg is the main person we interacted with; Irina works pretty much all the time. Greg was helpful and a good person to chat with. For example, he gave us a heads up on the impending BART strike and booking a shuttle to the airport instead. The room was clean and large, and the apartment is conveniently located on two major bus lines and around a lot of tasty restaurants. I would highly recommend this place to anyone who wants a personable, relaxed atmosphere.