The apartment is nice, bright, clean and the balcony is fantastic. The location is great with easy access to anywhere in the city. We did not meet Rob who was busy but was kind to let us have an early check in and left us the keys. My only concern is that the apartment is full of stuff and you have to be careful not to break something and the bedroom is too loaded so it is a bit difficult to have some space. I recommend this place for a comfortable stay in SF.