Thank you for letting us stay in your basement bedroom. The hot tub was amazing to relax in; however, my friend and I encountered quite a few mishaps during our stay. Getting locked out in your patio for almost an hour while it was cold, windy, and raining was not fun. In fact it was completely unacceptable. We were locked out there without our jackets, without our phones, with literally nothing. We shouted your names for a while but soon realized you guys were not home. We had to scavenge around to find anything that might help us get out of your yard, luckily we found a ladder but even that did not open up properly for us to use. We were so desperate and cold that we propped up the ladder next to the side of the fence that looked shortest and figured our only option was to try to climb over into one of your neighbors yards and get help from them. My friend went up the ladder first and luckily she saw that your neighbor’s back door was open, she yelled out for someone’s attention and thank god your neighbor came out and started communicating with us. HOWEVER, they spoke very little english but fortunately my friend speaks a little bit of Spanish and was able to somewhat communicate with them. We asked them if they could open the garage door and come into the room so they could open the door from inside for us; however we forgot that we locked the first door of when you first step into the room so they were not able to open it for us. Then we proceeded to ask them if we could use one of their smartphones, so that we could log into our airbnb account in order to call you guys. I was able to log in to my airbnb account and I had called you twice however you guys did not pick up. I sent you a message but I had to give the phone back to your neighbor, so I had no idea if you had seen my message/what time you would be back. Our last resort was using a knife, yes a knife, to use it to wiggle in the side of the door to jimmy the latch open. Your neighbor passed us a huge kitchen knife to try to open the door. My friend tried but could not do it and luckily when I tried I had busted the latch open in just the right spot. All of this chaos took around 40-50minutes outside in the rain wind and cold. What we had to go through to get back inside of your airbnb was completely unacceptable. We should have pressed charges or asked for a discount for what we went through. Shout out to your truly kind neighbors for trying everything they could to help us get unstuck. My suggestion would be to have a spare key out there in case your future tenants do get locked out, I am disappointed you guys did not provide one for us.
Another thing, when you advertise that there is “ample street parking available”, you should also include a cautionary warning that your guests should not park there on Thursdays or Mondays due to street cleaning. Especially for guests who are not from a city or are unfamiliar with San Francisco. It would be very useful to know the street regulations that you guys advertise right outside your house. As you make it seem like there is so much free parking with no catch. Of course there was a catch. If you advertise “there is ample street parking” outside your house you should also advertise that you may get a ticket on certain days because that may not be common sense for everyone visiting. It was such an inconvenience and waste of money that just as we were leaving the airbnb only to find that we got charged a smacking $83 for a street cleaning ticket. We did not appreciate that after spending almost $700 for our stay in your basement room next to the garage. We should have asked for some money back for all the serious inconveniences that we encountered staying at your place.