Samantha got back to us quickly and was very helpful in letting us store luggage until check in time. The apartment was clean and had a well stocked kitchen.The apartment description was accurate but I think people need to know that there are a couple of flights of stairs to get to the cottage. That could be a problem for some. The location is one of our favorites. It is a very safe area, close to shopping and restaurants, and easy to get to public transportation.