Jean is incredibly responsive, and was so helpful whenever we asked for something. However, don't count on having a third person unless someone is short or you have a small child. The couch folded out to more of a futon than a bed, and the cushioned section was only about 4 feet long. It was also noisier than we would have liked. This is one of at least 3 basement apartments, and connected by a locked door to one of them. The door wasn't soundproofed at all, so we heard everything that happened. It's a good place if all you're planning to do is sleep and shower.