My experience with Casa Buena Vista / Jan’s business was very difficult. Besides giving me a different apartment than the one I chose, the keys were not where they were supposed to be and I didn’t have where to stay after arriving in the evening from NY. The host didn’t respond to the texts. The final price was way above the listing price. The apartment full of problems - poor Wi-Fi, flooding shower, heater turning on in the bedroom with no control, the problems were solved throughout my one month stay. The process was extremely stressful during my work in the hospitals and compromised my physical and mental health in times of COVID. I never had such a terrible experience with Airbnb. I don’t know if I can trust the service anymore.