Unfortunately, the room was not ready at the pre-specifies check-in time written in the reservation details. We offered the host three suggestions to compromise but they never responded. As a result, I canceled the reservation and found a new place to stay. Unfortunately, we were only able to recoup the price of the cleaning fee. We have tried to have the reservation refunded, but as usual, we’ve had gotten no response from the host and are taking the matter up with Airbnb.