Didn't have much contact with our hosts, but it was Thanksgiving Holiday, and we spent most of our time visiting with our family. What contact we did have with hosts was helpful and friendly.
The apartment was comfortable, clean and well furnished and supplied. The location is great, especially for those looking for a San Francisco experience. (I know, because I lived in SF for over 60 years) If you are renting a car though, rent a small one, so it will be easier to park on the street in SF (The hosts did offer their garage for $25/night as an option) However, if you are using public transit it is good in SF, and there is lots of that available nearby. Overall I would highly recommend these hosts!