We never met Stella and Juan but virtually they have been great, welcoming and very informative. The location is very convenient and the views are very relaxing. I spent most of the time in San Francisco on their private rooftop patio which overlooks the SF skyline. The house has quite a comprehensive set of information about San Francisco, an amazing and hip living room and a very comprehensive kitchen. Very happy to have come here and will surely do again next time i am in SF