I personally didn't get to meet Max in person (my travelmate did), but he was very responsive to my messages. The accommodations were very nice! The rooms were spacious; heating system worked very well; there were ample toiletries. As far as location, it was very convenient for walking around The Castro and up to The Haight. I even walked over to The Mission to grab some coffee at Four Barrels, and it was a straight shot from the apartment. Overall excellent!