Stay listing explicitly stated that someone would be able to let me into the building 24 hours a day. On my first night, I double checked this with the host as I was stepping out, and was told that their policy had changed 3 months ago due to safety concerns regarding Covid-19. I was understanding about this, but expressed that this policy was not what i had agreed to pay for, and that i would have liked to have this information at the time of booking in order to make an informed decision. The host expressed that I could have the night to weigh my options and decide whether or not i would finish out my stay, or leave prematurely. The next morning, i reached out to Air Bnb customer service to explain the situation and request a refund for my stay and a reimbursement of travel fees so that i could stay somewhere else. i attempted to initiate contact for 10 hours before i was able to speak with a representative. after several more hours of repeatedly explaining my situation and being left on hold, I was informed that my host was unwilling to reimburse or refund me anything, and the most Air BnB would offer me was $100. i expressed my dissatisfaction with this resolution and was met with immature and unprofessional protests of “I’m just one man” from the customer service representative i was in contact with and deflections saying that the representative was on their way out of the office in an effort to pressure me to accept the outcome and dissuade me from pursuing the matter further. Overall, my experience with both the host and Air BnB was deceitful, unaccountable, irresponsible and manipulative, and i urge any other perspective customers to please reconsider their decision to stay at this listing or even utilize this company.