My initial impression of the hotel was honestly great however the morning after spending the night there I woke up with what I believe to be bedbug bites all over my body.
I’ve been in contact with the hotel nearly 5 times in a span of 3 days following my checkout. I’ve spoke with two different managers, who were helpful over the phone but failed to follow up with me on my requests for updates regarding the inspection report. This morning I finally received a call stating that eco labs had conducted an inspection that came out negative for bed bugs. I asked the manager at Caza to share the report with me immediately and he still hasn’t.
I understand that bedbugs can be an isolated incident but I didn’t not appreciate that I had to wait 4 days for the hotel to “get results” that they still have yet to share with me. This has been an extremely stressful and itchy last couple of days. 😭