Although we did not personally meet with Alex, we met her dad, who lived above the garden apartment. He was very welcoming and friendly. Two bedroom apartment and kitchen with lots of useful cooking items such as olive oil, spices, coffee, etc. The apartment is a block away from the J train into downtown San Francisco, a few blocks away from Whole Foods and another grocery store. The neighborhood is very family friendly. We left some clothing in a dresser and Alex notified us. We offered to pay for the return, and she told us "No worries". Great place to stay if you're visiting San Francisco.