Dana was very easy to work with. The experience in booking with him was smooth and quick. The unit is a standard 4 star hotel room - very spacious for downtown SF with good service and a decent parking charge ($28/night). It was great because this follows the exact process of checking into a hotel - so no getting the keys from the owner, etc. Dana is very accurate with describing the room (nice, upscale, comfortable) and the process. I certainly would book again through him next time we go to SF.