Very elegant, classy building in a beautiful neighborhood. Thoughtful, useful amenities in the room. Fun, scenic locations are nearby but be prepared to walk SF hills. I never met Springer, but she was in touch by email, and there were no problems. Like many buildings in SF, it was an old building and didn't have much noise insulation, but the neighborhood was pretty quiet. If you're sensitive to outside noise, I recommend bringing ear plugs. Enjoyable stay!