The second I called Esther she literally welcomed me with a hug, it was awesome! She gave me a quick and detailed run down of the room and even invited me into her home for New Years eve festivities. The room was AMAZING as well, I am very OCD when it comes to bathrooms and I have to say it was very clean. It was also very cool that they comcast so I could also watch the Warriors. Kevin and Esther were very responsive host whenever I had a question about something.