Suzanne was not in when we arrived, but the check in instructions were extremely clear. The room is exactly like the pictures and we were very satisfied with the level of comfort and cleanliness of the space. Snacks and beverages were available for us to consume; the speakers and TV were an added bonus to help us wind down after travelling around for the day. Additionally, Peter and Suzanne went the extra mile in mailing me my charger which I so carelessly left behind. All in all it was a very good stay and we will definitely recommend the place to our friends and choose to stay with them again should we have the chance to come back to San Francisco!