This was my first experience with Airbnb, and my choice was based on Jessica and Sebouh’s “super host” status. I spent 5 nights there.
When I reserved, I opted for direct payment, and explained who I was, where I was from (France), and why I was coming (to visit San Francisco for the first time prior to a business trip further north) as per the hosts’ request.
After a month had passed with no reply from the hosts, I was worried and wrote to Jessica again to find out if everything was set. Again, no reply.
I consequently contacted Airbnb, which proved quite efficient, as Jessica sent me an email a few hours later.
A week before leaving France, I wrote to Jessica again for a few details (contact phone number, check-in process, etc.) but only received an answer a few hours before my plane took off.
I appreciated the location of the house (10 minutes from the BART) and occupied one of the 3 upstairs bedrooms rented out. Jessica and Sebouh live downstairs.
I saw Sebouh when I arrived; he gave me the door code and his phone number for emergencies.
I did not meet Jessica during my stay and communicated with her solely through the Airbnb platform.
The room I rented was the one in the photo. As indicated in other comments, the quality of the bed was below standard.
As for the outside noise mentioned by others, I found it to be typical of any big city. Things were pretty noisy on 3 nights, and quiet the other 2.
As the house is old, insulation is not great—hot during the day, cold at night.
Rooms were relatively clean and the guest kitchen was a plus.
The best thing about the house was its location, close to public transportation from the airport and into the city center. The door code makes it easy to come and go at any time.
On the other hand, I was surprised and disappointed by the lack of communication at the time of my reservation and prior to my arrival (“super” host ???), and while the hosts answered my questions during my stay, it was weird to communicate so impersonally and solely via Airbnb.
I would probably recommend the house for a 1 or 2 night stay because of its location but would suggest looking for a more comfortable, quieter, and better insulated place for any longer.