The first time we sat on the bed it fully collapsed, which I think may have been due to the previous guests or something. All the slats had fallen out underneath and had been kicked toward the headboard. We were really frustrated because we had just driven 10 hours to get to the city and were exhausted, but Max was great and responsive! He came right downstairs and fixed it himself and it was fine the rest of our stay. He has a sweet dog that didn't make a peep the whole time we were there and Max was a really nice host. We really enjoyed our stay!