Once we booked with Brent, he was very helpful and available with info on getting to their beautiful and colorful home. Upon arrival no one was there but we let ourselves in with the key from the lockbox so there was no problem. Once the home owners arrived we were warmly welcomed and truly enjoyed this place. It was a GREAT first time AIRbnb experience for us! We highly recommend it you want a quiet, private, clean and artsy place very close to the Pacific Ocean side of the Golden Gate Park. Thanks again Brent and Pascale!