Keith was accommodating, when i ran into an issue w checkin and the room being cleaned Keith was able to rectify this in a timely manner. One note is that the laundry in this home is right across the hall from this room, which can be loud if another guest opts to do laundry late in the evening. Like any other shared common space you are just subject to the other guests sharing space with you. The bathroom in this room was luxurious and the stay was otherwise enjoyable.