Jim did a good job of communicating with us before our arrival and made getting to the place easy. The place is just as the pictures show: small, but clean and nice. The location was close enough to walk to many restaurants and just a short drive from major sites and shops. The location is what made this spot for us. Safe neighborhood, tucked under a clean apartment/house and very close to everything we wanted to see.
Our only issue with this place, which was not Jim's fault, is parking. We could not park in front of the apartment and had to park a few blocks away (on Broadway Street). Overnight our car's window was smashed and a few things were stolen. As we cleaned the mess many passerbyers stopped and told us it was a common occurrence on that street. Again, this was not Jim's fault, however it is something to be aware of when thinking of staying in the middle of San Francisco.
Overall, Jim was nice and accommodating - we never saw him but he made everything run smoothly, the place was clean and we felt safe, but parking was a bit of an issue. All in all we would still highly recommend the place.