This was our first experience with AirBnB and it couldn't have gone more smoothly. Ben was extremely fast to answer our queries and very helpful. The apartment is gorgeous, very comfortable with everything you could need and in a great area. The N Judah just down the street was so useful in getting around the city, and you can buy Muni passes from Cole Hardware. I would not hesitate to recommend Ben and his apartment to anyone, and if we get the chance to come to San Francisco again we will definitely hope to stay here again.