First impressions weren't great; on arrival into our room there was a pubic hair on the toilet seat. Also on the first night there was no electricity in our room therefore none of the appliances could be used including plug sockets, all lamps and the television. We contacted reception who sent the bellboy to fix it. He told us that this sometimes happens and that he would need to go upstairs to reset it. He told us that the lights would come on and go off again, and after 5 minutes that we should try and switch things back on. We tried but it didn't work. We contacted reception again who sent a maintenance guy who got everything working. The room was cold so we plugged in the heater provided and realised that didn't work either. Within 10 minutes of the maintenance guy leaving the room everything had switched off again. At this point it was getting late so we called reception to tell them about it but we told them not to send another man up to fix it as we were tired after a long flight and wanted to go to bed. It was frustrating to not be able to charge our cell phones to let family know we had arrived. During the night it was so cold and we nipped downstairs around 1am to get a coffee to warm us up. We spoke to the lady on reception who was one of the managers. She came upstairs to see if she could get things working. She was really nice and said that she wouldn't charge us for the first night and that in the morning we could swap rooms. The next day we packed up all our belongings to move into the new room. Again I do not believe the rooms are very clean as there was a stain on the carpet and a greasy tub of moisturiser left under the bed from the previous guest. Anyway the electricity was working which was the main thing so we unpacked everything and could then continue with our holiday. Due to the inconvenience were also given a $50 voucher for the restaurant downstairs. That morning we used some of it for breakfast. The bill came to $35 and we gave the waiter the card. We planned on giving a tip but he never brought the card back. We asked where the card had gone and explained that we wanted to make sure he had a tip. He said its okay the card is finished. Therefore he has taken a $15 tip without asking which we found very rude and inappropriate. Just a note; the walls aren't the thickest therefore you can hear people talking in the next room (we had to complain about loud sexual noises waking us up in the night) and you are constantly being woken up with doors slamming of the neighbouring hotel rooms. Also, just as a reminder, as an Airbnb guest you need to...