William and Emma are wonderful hosts and went out of their way to be helpful. Although they are right downstairs, privacy was never an issue, but they were always right there if we needed something extra. Having coffee on the deck in the mornings was wonderful, as was having the use of the hot tub after our long days out and about. The apartment was immaculate and had pretty much anything we could have wanted during our stay (except for a cooler, and William provided one of those as well, after we asked!). The only little difficulty we ran into was when we tried to use the grill and there was no propane. But we did not notify them until the next day and simply used the stove. I'm sure they would have accommodated us had we asked. All-in-all, a great place to stay in SF! Thanks Bill and Emma!