I did not get to meet Jean during our stay, but she was very communicative and timely with her responses. The bed was super comfortable! I would recommend this airbnb for solo travelers. For two people with suitcases, it was a bit small, but that didn't bother us much since we were there just to sleep at night. There wasn't a communal area where you can lounge around in besides your own bed. I recommend downloading the Clipper card app and utilizing SF's public transportation because it's a great way to explore the city and it's much cheaper that an uber!