Springer has a wonderful apt. here in a beautifully renovated Victorian home , located in chic Pacific Heights. It is located in a nice, quiet, safe neighborhood. Anything you might need is within walking distance, including several good restaurants. Springer was very thorough in her email communications before our arrival, answering any questions we had and giving us all the information we needed for an easy check-in once we arrived. She was actually on the property when we arrived and greeted us; it was so nice to meet her! We had a few quick questions about where we could walk to dinner and where we could find coffee in the morning. Springer was a gracious host!
The room was exactly as described on the website, and the photos were very true to how the space looked, so no bad surprises. Light, bright and roomy apt. sized, the bed was very comfy and we loved the large rainspout shower head. There is a nice sitting area at the front bay window with endless views of the city. The room was very clean and had all the amenities of a nice hotel room, with lots of closet and drawer space, a coffee maker, nice towels, cups, glasses, utensils and more. We also loved the gas fireplace and the flat screen TV. The only 2 negatives were that we were a litte too warm in the room the last 2 days, so it would have been nice to have control of a thermostat, but this was only because the weather outside had warmed up.. it was gorgeous our last 2 days there. We did appreciate the fireplace the first night when is was cooler outside. Also, my husband didn't care for the all-in-one liquid shower soap - he prefers bar soap.
Unfortunately we had to cut our stay short by 1 night as my husband's recent back injury began to flare up. I let Springer know as soon as we realized we needed to head home earlier than planned, and I also let Airbnb know as required. We didn't ask for a refund of the last night and didn't expect one, but we received a call from Airbnb a few hours after the cancellation notice, that Springer had kindly agreed to refund us the full price of the last nights stay. This was our first stay at an Airbnb - with the Superbowl in SF that weekend hotel rooms were outragiously overpriced and expensive. It was refreshing to know that the Airbnb hosts didn't price-gouge their guests just because the Superbowl was in town, and it was greatly appreciated by us to know, that for Springer it wasn't all about the money.Thank you again Springer, we had a memorable time in SF and really enjoyed your accomodations and your generous heart.