From the photos this looks like a beautiful place and our expectations were to have a wonderful experience for my daughters 15th birthday. Upon arriving we were appalled at the quality of the neighborhood, not only was it unclean in what seemed like the worst part of downtown SF, the apt is in an area that is completely overrun with homeless people and drug addicts. There were dozens of frightening people screaming, talking to themselves, and pacing, crowding the corners and sidewalks. We were so shocked, we drove around for 30 minutes looking for a spot to park our car that seemed safe. We couldn’t find one. We ended up reaching out to the host who confirmed that no, it wasn’t safe to park on the street and pointed us in the direction of the closest parking garage. The garage was 3 minutes from the apt, it was 6 pm when we made the walk from the garage to the apt. Walking as fast as possible we tried to get to the apt, it felt like an hour, we were approached by homeless men three times in the 3 minutes. The last man followed us all the way up to the door as we tried to enter the code as fast as possible. My daughter and I have never been more scared for our lives. This was not the experience we paid almost $500 for 2 nights. That night I filled a complaint with Airbnb. We heard gunshots that night and were scared to go to sleep. Early the next morning we packed up our things and checked out. I reached out to the host about our experience and they have yet to respond. I requested a refund for one of the two nights back plus the fees and I have yet to hear back. Airbnb is working with me to get this taken care of and informed me that the host said they would refund me if I didn’t leave a bad review. I want to leave an honest review as it should be disclosed in the listing that this area is unsafe, and unfit for single women especially with kids. Perhaps if you’re a couple you won’t be bothered but beware, this has to be the worst area in all of SF and for the price it is NOT worth it. There was even human feces steps from the entrance of the building! This apt is not worth $50 a night. It is beyond dishonest to charge over $400 for two nights here. We booked a hotel for $100 for the next night in a nice area where we could enjoy SF.
As a frequent customer I am disappointed in the amount of time it has taken for this to be taken care by Airbnb.