It was hard to reach Connie at first but she got back to me before the check in time and let me in 2hrs early although she thought the check in time was at 4pm when it was at 3pm. She gave me keys to enter in and out which was convenient but the room I was staying didn't have a lock. I have dust allergies and her floors weren't necessarily clean. Overall, I felt like I was in college roomating with a classmate.