Lulu is very responsive and asked her family member and friend to help coordinate the check-in/check-out process even though she is busy with work. Her house is in a great neighborhood and is full of great artworks and beautiful plants. The room is like what is described and very very clean. It's a great stay! Highly recommend it. Pls just note to keep it quite in the house as the houses in SF are made of wood and thus not very soundproof.