Dana is an outstanding host. She provided excellent communication and made our stay just perfect! We loved the Donnatello! The location is the so convenient to Union Square and Nob Hill. The room was spacious, modern and clean. Bed and pull out couch for our teenage kids were both comfortable and all slept well. We called the hotel a few days before our arrival and requested a quiet high floor room away from the elevator. The hotel accommodated and provided an excellent stay! We couldn't have been happier and would love to stay again next time we are in San Francisco.