Jim and Suzanne were lovely and very helpful. Their home is really nice and in a good location to get out and about in San Francisco. The only downside was that the downstairs apartment that we stayed in was open to the upper floor and we could hear their dog barking anytime he heard one of us move or talk. The only thing that separated their home and the downstairs apartment was a folding door. We felt that the description of the apartment needs to include information of the barking dog and the openness of the apartment. We are dog people but this dog even barked when we wanted to use the bathroom during the night. Jim and Suzanne were lovely and the nice touch of having some baked goods and juice was very nice.