Michael and Sandra were our hosts. They were pretty quick with their responses to our e-mails before and during our visit. The location of the apartment is great, very close to many public transportation and several nice restaurants and cafes. At night the surrounding gets a little loud but we seemed to fall asleep easily. We stayed for about a week and our only major problem was the WiFi inconsistency for couple of days. But when we told our hosts about it, they fixed it right away. Good and fast service we say! We totally recommend Michael's and Sandra's apartment to consider for your next trip to San Francisco! Thanks guys!