I never met Tom, but his instructions made it very easy to access his apartment. The place was well-kept and as pictured. There were basic amenities like a hair dryer and iron. The bed was very comfortable. I thought it was odd that the entry door to the shared hallway was a window (as pictured), and you could see through it even in the evenings. The street itself made me a little nervous, as it felt a bit like an alley, but the neighborhood overall was fine. There was a Whole Foods nearby that was very convenient and the apartment was in walking distance to the Intercontinental, which is where I was attending a conference.