Monica was a very nice lady and good at communicating. She accommodated my need to check-in early in order to drop off my bags. The place was in a fabulous location near Golden Gate Park. However, the unit itself left something to be desired - looked a bit nicer in the pictures. Paint peeling on walls, unit smelled of 420, decor was a bit eclectic and at times gaudy, etc. Some people like this kinda of experience, but it wasn't for me.