This was a bait and switch. We made the reservation 3 weeks in advance, and received multiple confirmations from Annie. As we were leaving for San Francisco, she wrote that she had been confused and that our room was not available...but she could give us a room in her home...thank goodness for friends in the city or we would have been homeless
airbnb, Amanda, was the best in getting our refund. I feel confident that airbnb will follow up on "hosts" like Annie.