Excellent !!! Jennifer was prompt with any questions . Donatello the hotel room was much better stay considering the amenities it had to offer especially since I have little ones . We really enjoyed our trip to SFO thanks to a homely hotel to retreat to . I will check Jennifer's other listings in future when visiting other places . Donatello was very expensive when we were visiting due to a conference . Jennifer's Airbnb had slightly better rates. Not a big difference but every bit counts I guess .