The first few days of my trip at this Airbnb were pleasant and went as you’d expect. The unit came clean and had some chocolates inside which is a nice touch.
The reason for the low rating comes from my interaction with the host as a problem came up. One night one of the electronic locks was broken. I found accommodations elsewhere.
I was cordial with them at first until the host proceeded to gaslight me about the problem. They claimed…
1. I didn’t try enough times to get past the lock.
2. It worked for them first try for them.
3. Airbnb support should have been able to help.
4. Since I got past the first lock successfully they doubted I had issues with the others.
5. The hotel I was forced to get at 2 AM was too expensive to be reimbursed.
The host continued to bicker with me about it over messages in the Airbnb app. Their tone changed dramatically after I opened a support issue with Airbnb and escalated it. I only wanted to get on with my vacation and take my medication.