Connie is prompt and clear with communication, and was patient while my AirBnB account went down for a month as I was trying to pay, and then again for another three weeks when I was to stay. The room is near the front of the house so it was very private, and I didn't see her much during the stay.
The apartment is perfectly located close to the BART from the airport, which also goes straight to the centre. It's near to Valencia and the Mission where you can access a huge variety of food. The area is pleasant and the window faces an airwell so is very quiet. It's tasteful and clean. Great for a short visit to San Francisco.