If you read others' reviews you will see most people really liked this place. If was a difficult time for us. We chose this place because we drove and needed parking. Unfortunately we got a $68 parking ticket our first morning there because both we and our host were confused about what day it was and when street cleaning happened. The first night we both stumbled in the bathroom because there is a step up to the bathroom which we remembered, but also a step up to the toilet which we didn't see. It is also a major climb up from the BART station. Aside from these things the room was beautiful and well equipped. Tyler and Shoreh Tyler was helpful when we asked.