Everything has been absolutely perfect!!! When we arrived Cheryl wasn't at home but she left us an envelope with all the information we may need :) the apartment was clean and spacious, exactly as described and as showed in the photos!!! :) Cheryl is a lovely person and she is always available to help and give you suggestions...this was one of our first experiences with airbnb and we are so happy we choose her for our stay in San Francisco, we highly reccommend Cheryl's place to everyone!!! You won't be disappointed ;)