We rented a room for 4 people, two confortable bunk beds, the restroom with shower was private inside the room. Everything worked great, the people that work in this place are super nice and helpful. The location is great, Powell station is so close, we went to a concert in Oakland Arena and we took the BART to go and back, awesome transportation. As in any other big city in the USA, you will see homeless people around that area, but we did not feel unsafe at any moment.