Had to cancel my reservation due to unforeseen circumstances and actually went to the Air BNB and spoke with Kathy face to face about it and asked if I cancelled if she could give me a refund (do to the fact I made my reservation the day of after 6pm then needed to cancel less than an hour later) she assured me she would refund me and told me to go ahead and cancel through the app. I then sent her a refund request and she sent me a message that she was reluctant to give me a refund and could deny my request and never to do that again. Not necessary.