I'd come to San Fran with my daughter for the long weekend before starting a work trip. The hotel was in a great central location to all the places we planned to visit, and parking was $25 instead of $45 per night at another nearby hotel. The staff was fantastic and friendly. I'd had some issues getting our rental car (5 hour delay at the airport (avoid Thrifty Car Rental!!) and I'd called the hotel to get some back-up plans organized. I began getting texts back soon-after (letting me know about car rental options downtown) that helped so much.
By the time we made it to the hotel it was dinner time, and we were spent. We decided we'd eat dinner at the little associated restaurant at the hotel - and the food/drink/staff was really good.
We also took a dip in the pool on a cold day... it was great, and heated. :)
Note: there is a sad scene of open-air drug use around the hotel, but nobody bothered us. The hotel is walled off and we felt totally safe. I see that more as a sad reflection of the city than a 'ding' to the hotel.