The hotel was out of a movie set- really cool SF vibe. The neighborhood is lively and full of shops and bars. When we checked in the person at the front desk was super nice and helpful. The room was exactly like the pictures- clean, modern and full of light. We had a bit of confusion about check out time (I made a mistake) but the manager was really understanding and didn't charge us for late check-out. There was also a bit of confusion also before arriving: they do provide towels, sheets, shampoo/conditioner and soap, but when I asked them via the airbnb messenger who ever responded told me that they did not provide any of these things- I had to call the front desk (from NYC) to get the right information. These incidents did not take away from our experience or how great the room and hotel is. If you want to stay in the Tenderloin this is a great option.