I thoroughly enjoyed my stay at Lorraine's, it was like visiting an old friend! The room was exactly as depicted and described, it had everything that I needed and was cosy and warm. Lorraine was super helpful and knowledgeable about transport and things to do and see in San Francisco and the Bay area. She was always quick to respond to any of my queries both prior to my arrival and during. If I return to visit San Francisco I would stay here again, it was nice to experience a local house stay instead of a multi-roomed impersonal hotel.