When I checked-in, the sheets and comforter cover were old and had all kinds of make up stains. They didn't look washed. Norbert saw it all and apologized, and he gave me new sheets when I complained. I did not use the towels just in case they had not been washed either. I used my own.
I paid a fortune to stay for a whole month in an apartment where it was impossible to sleep after 7am due to the construction works right next to it. It was so unpleasant to find all those hairs and old food in the kitchen drawers that I never felt like cooking, not even the basics. I took pictures of everything.
The bathroom looked like it had not been cleaned after the previous guest left. I found pubic hairs and head hairs in the middle of the floor, which makes it obvious that it was not cleaned at all. I also found a spider in the shower which shows that no one even looked in there. I did not touch anything inside the bathroom cupboards as it all looked "not clean". I really felt I was staying in someone else's house and they had left stuff there without cleaning. The counter around the bathroom sink and the floor had strange stains as well.
There were old food crumbs inside the kitchen drawers, where they keep the utensils. I also took photos of it. The food from the previous guest (or who knows from who) was still inside the cupboards and inside the fridge and freezer. That is not hygienic. The sugar pot and other pots on a tray on the kitchen counter had the lids covered in dust at least one month old. The cleaner did not clean it either when she was there. Pacific Heights is a wonderful neighborhood which I know really well, but my stay at this apartment was really unpleasant. I could not wait to leave.