Yann was very responsive and helpful. The place was clean and sufficient for our needs including a refrigerator and microwave. The bed was very comfortable; the futon basic enough for our kids to share. The location was great - a short walk to the Safeway grocery store and a short walk to catch the metro. One stop down to the San Francisco Zoo or taking it all the way to downtown and then walking to the Piers. Would very much recommend. Great first experience using AIRBNB!