Jay and the property are full on 5 star from my experience and expectations. Jay was a full on professional in handling all aspects of our interactions and just a nice person in general. The room was small but had good natural light and a window a service able desk and wifi. The Kitchen was well stocked and share-able with the usual items you'd hope to find with places to bring/leave what you wanted. As you would expect and is consistent with the pricing it is not five star in terms of concierge services or own large bathroom etc but everyone was happy to be there and interesting to chat with in passing on own voyages. If that is what you are looking, this is a gem.