Andy was great! This was our first time doing the whole AirBnB experience and we loved it. He went above and beyond our expectations. Even before we got to the apartment he answered every single question I had within minutes. Andy is very detailed oriented and we did not feel lost at all while in San Francisco. His little touches such as leaving a six pack of beer in the fridge definitely made us feel very welcome! He also had fresh coffee beans from Phil's (a local coffee shop in the Noe valley area) which we enjoyed every morning; we almost finished the bag it was so good :) If we are in the San Fran area again we will definitely stay here again!