This was our first AirBNB experience and did not know what to expect. Lainie and Charlie set up the place so well that it makes staying there so easy. Everything is organized. Makes you feel at home. Such a nice host and super helpful when you need it. Had a whole binder that gave us so much information and allowed us to be able to navigate through San Francisco. Our stay was so pleasant and we had no issues whatsoever. Highly recommend staying at their AirBNB if it's your first time for sure. Super helpful and wonderful human beings.