Our stay was absolutely wonderful. My husband and I planned this trip as a “baby moon” getaway for our wedding anniversary long before the date of the trip. Low and behold, we found out that we were expecting our 5th (and final) child shortly after. I was apprehensive about taking this trip after early on minor complications, but I’m so glad we did! Cynthia was very easy to talk to and she was always available. The room was everything that we had hoped for. It was elegant, modern, very clean, well maintained, and we even had a private balcony. Being pregnant, I was incredibly comfortable. In addition to the room accommodations, we were thrilled with the staff and service of the Fairmont Heritage at Ghirardelli Square. We loved the roof top deck and enjoyed the fireplace in the evenings. There was complimentary light breakfast foods each morning, complimentary wine and cheese bar in the evenings, a “house car” that was able to accommodate us (first come first serve) within a 2 mile radius. The concierge helped us arrange tickets to Alcatraz, which was already sold out through the actual tour itself. We met the general manager and always found the entire staff friendly and accommodating. They truly went above and beyond and we not only had the getaway we were looking for, we also made friends. I highly recommend Cynthia and this suite as well as the Fairmont. We will be back