The location is great. It was a short walk from the BART station from the airport and close to Union Square, the Powell-Mason cable car line, shopping and restaurants. The check-in was easy, convenient and fast. I didn't get the pitch because my wife was not travelling with me, and on the 9th floor it was quiet and the room was well-appointed. I wished I had remembered to get a fresh coffee packet from my second morning, but other than that the stay was delightful. I was sad not to meet the host in person but I have no reservations about recommending this as a place to stay in SF.