My family and I were so excited to stay at Michelle's place. What was most appealing about her rental is how pet friendly they are with no additional pet fee! We booked Thursday to Saturday, planned to fly up from SoCal Friday morning, get ready at the rental, to be at city hall by 2 PM to get married. Unfortunately we had to cancel our trip last minute (early Friday morning just before heading to the airport) because our pup had severely hurt her back and could barely walk. At this time, it was far too late to be refunded anything with Airbnb. I submitted through the resolution center in hopes to at least be refunded Friday night's stay (didn't think it was fair to request Thursday night as we knew we weren't going to be checking in until Friday morning). Michelle immediately sent her sympathy and generously refunded more than we asked for. I can't express enough how much that was appreciated. When our pup is feeling better, we plan to book with Michelle again!