The concierge and other staff were very welcoming and gave us a great synopsis of what to do in the city and where to go. The hotel was very nice and the room was very spacious. We were lured in by the piano playing upstairs and decided to grab dinner in the restaurant connected to the hotel lobby. The food was only okay but the ambiance was nice. Definitely check out the coffee and hot chocolate station on the rooftop. There's great views all around the city and the coffee was pretty good. All in all a great stay in San Francisco.