Mai is very sweet and approachable. She cooked me lunch the day I arrived and will reply your text in 5min max. We loved the room! It's super cozy and she has an awesome sense of interior design. The neighborhood is quite and convenient, because it's a good distance away from downtown but also has grocery stores, coin laundries, bus stop, restaurants in walking distance and 15min away from the airport! I won't recommend taking the bus, if there're people to split a lyft/uber ride. After wandering around SF, this suite is definitely ideal to relax and make yourself at home!