When we (2 adults) checked in, it was weird to find out that the room we reserved online turned out to be a “family” room with three full beds when we thought we had reserved a normal room with one queen bed. My boyfriend and I were very upset when we learned that the complementary breakfast was a lie and not available due to construction. And to top that, for the five days and four nights we stayed there, the maid service did not make our bed or clean our room even once. For the price, it wasn’t terrible and the location is wonderful, but the next time we visit San Francisco we will probably not be staying at this hotel.