While we didn't meet Ellen (we were there over Thanksgiving holiday), she was very responsive to emails and we had absolutely no problems in accessing the apartment or with any of the facilities.

My wife and I spent 4 nights there and the apartment was very comfortable and convenient. Great location to access Fisherman's wharf and easy access to public transportation to the rest of the city/region.

The garden is quite attractive and, if you want to spend time at the apartment it makes for a nice added space. You can actually see the bay from inside the apartment, not just from the garden.