Syl and Art made us feel immediately comfortable. They gave us a thorough tour of the private suite and answered all our questions. They let us know they would be available and helped us with our breakfast choice when we ran into them the next morning near all the shops and restaurants! The area is terrific and very close to where our daughter is living. My husband loved the coffee percolator and is planning on buying one for us. We are planning to return next year and hoping to reserve the suite again.