My friend and I had great communications with Herbert and he was extremely accommodating and prompt with his responses. It is because of this that I don't want to write a bad review, but I feel I would be doing a disservice to the AirBNB community if I am not honest about our experience there. It put a large damper on our trip to SF. Herbert was very accommodating by letting us drop off our bags prior to the check in time which made things much easier on us, not having to cart around luggage for 4 hours. When we dropped off our bags in the garage we ran into the cleaner so we know that the place was maintained, but when we got in to the room later, it didn't feel like it. It is definitely the same space as the images from the ad, but it's like we were walking into the unit 10 years later. The photos were definitely flattering for what it was. The room and bathroom felt dingy and unkept. The ceiling is starting to fall apart in an area, the top bedding is old and dirty (yes, there was a white stain on it), under the bed hasn't been swept or cleaned in a very long time, and the curtains are stained. Even the welcome/info print off was so old it was crumpled and the ink had bled from having gotten wet and handled so much. The shower was the main issue in the bathroom. There was a bunch of long hairs on the shower floor when we arrived and the plastic shower curtain was collecting a lot of mould. My friend showered with socks on the first night because it creeped us out touching the shower tiles. We had access to a washer and dryer which is a great amenity when you're traveling! The location is good in that you're not really close walking distance to busy areas (about 30/40 minute walk up and down steep hills to the edge of the mission district), but there is a bus just a block away and a quieter, smaller neighbourhood about 10/15 minute walk that has a great coffee shop and some restaurants. We found uber pool made our trips back to the place at the end of the night easy and not very costly. The view is interesting too since you're up so high! Unfortunately, we only stayed for 2 of the 4 nights we had booked. Both mornings I woke up with tell-tale bites in a triangular formation, indicative of bedbugs. We checked the mattress when we arrived as I always do at airbnbs and hotels and didn't see anything. After the bites I checked again at night and found an adult bedbug and one baby that I was able to catch. I don't think the infestation was bad because we didn't find much evidence otherwise and were thorough checking the seams of the mattress. Maybe it was new, maybe it had been...