The room looks exactly as pictured, and the bathroom was clean and well stocked. There was construction that was ongoing on the floor that I stayed at (no notice was given to me until I arrived, and even then I felt like the construction went longer than the designated time). The doors opening and closing were loud; I would not recommend the hotel to light sleepers. A fuse blew out during our stay for the entire form, we informed the staff (who were very dismissive) in the morning and when we returned at night the issue was still not resolved. We informed the staff again (still dismissive), and in order for maintenance to be called, we had to stand and stare at the receptionist until we saw her make the call. Email is also not a good form of communication as I never heard back. The hotel is convenient for shopping, but there are better hotels in the area and better airbnb places outside of the downtown area that is readily accessible by MUNI. Overall, I would not recommend this place.