1) Both the bathroom and the toilet are shared by A LOT OF PEOPLE. Each floor has more than 10 rooms and only one bathroom and two toilets. So when you read "shared bathroom", it is not only shared between two or three people.
2) There is a sink in my room, but there was NO WARM WATER from that sink.
3) They did change out the towels, but their "clean towels" are kinda old and some had stains.
4) Neighborhood-wise, they are at the edge of Tenderloin, which is not idea and is slightly chaotic.
5) There is a help desk, but no nobody sits there. I understand about the COVID restrictions and a lot of services going virtual. HOWEVER, at their help desk, they posted a piece of paper which says a long the line of "we are under no obligation to help anyone". I didn't need any particular help during my stay, but I didn't feel comfortable when I read it.
6) There was a tiny bar soap that they provided. They didn't change it for me for like 3 days.
7) I paid like &150 a day for the stay, which isn't expensive for SF but it was not nothing. In hindsight, I would much rather have paid more money for a better place to stay.