I thought that communication with Eugenia and Edward was great and the location was super. We had an unfortunate night of heavy rain and the house leaked everywhere. There were 5 of us staying at the house and we all stayed home for one day and up most of that night sopping up water all over the house keeping it from flooding. Our biggest complaint is that when asking for some money back for taking care of their house during the storm they accused me of extorting money from them. So be prepared that if you have issues, you may find yourself in a similar situation.