Email communication was very quick. Self check in was super easy. When we arrived to the room, we had not been supplied with towels but we were fortunate to run into Zen who was helpful and able to accommodate. We had difficulty with the shower head producing water and later learned we needed to press the upper valve forward in order for it to function. This is in addition to pulling down the bottom spout, of which the latter we were familiar with. Zen had said PG&E recently came by to switch out the shower head and we suggested it would be helpful to include how to operate the upper valve in the house manual instructions for future guests. We were pleased at the cleanliness and hospitality was a nice touch. They offered coffee, tea, breakfast and had little candies for us in our room and in the kitchen. They have a binder with suggestions for visitors also in the room which we thought was nice. I also had a chance on the second day briefly to catch up with Zen who was very friendly and thoughtful. We also ran into three separate guests during our stay who were also friendly. If you're looking to be close to the ocean and Golden Gate Park and simply need a place to crash and keep yourself hygienic for an affordable price, this is for you.