When we arrived, I was extremely disappointed at how grimy the place was and even found a dirty pair of men's underwear in the bedroom dresser while unpacking. From the look of all the bed linens, sheets had not been washed...dirty and tons of hair. Floors were sticky. The host was very responsive and agreed to have the place cleaned a little better and sheets washed the next day. Aside from cleanliness upon arrival, we didn't have any more issues. If you are traveling with young children, buy black out travel curtains because the sun comes up very early there and there are no curtains, just pull down shades. Very minimal toiletries are provided. May need to buy soap and toilet paper like we did. Please note that the mattresses are very firm and the top bunk of the bunk beds is so hard that you can't sleep on it, feels more like a box spring. Location was great, flat was very spacious for our family. One parking space was provided which I realize is a real treat in SF.