Collin was very reactive to our messages, which was nice because our group (of 3) didn't all arrive at the same time, and we were able to check in early and to leave our bags later. The place was very clean, comfortable and quiet. Nice view on SF centre and very well located (very close to BART Civic Center station so ideal if you come from SFO airport).
The building is very nice, with a very nice coffee place on the ground floor (latte was great as well as the almond croissant!).