My host answered questions quickly and clearly. We were able to easily enter the house and Melissa left a binder with helpful house tips and info on the surrounding area. The view was fantastic and the home was clean and spacious.
The immediate area around the home was very safe although I would not have ventured down to the Main Street of shops and restaurants after dark. That being said, I am from a suburb in Texas and it could be just me. :)
We would happily stay again if in the SF area.
Almost forgot, fruit trees and kittens in the yard were a bonus. :)