As a wine lover, I was very excited to be greeted with a sweet card and bottle of wine. Location is absolutely amazing. Jennifer was very responsive and willing to help if I needed it. It was the first time I haven't actually met the host where I stayed, but it's also my first time in an AirBnB outside Europe, so maybe that's more the norm (I stayed in another place later where that was also the case). But I'm sure had I needed anything she or someone else would have been able to help right away. I also have to say the hot tub was great for the chilly San Francisco summer (no one warned me!), and the kitty was absolutely adorable . I had a great stay here and would definitely recommend and/or stay again.