They were a w e s o m e. This was a comfy stay, and I loved having my own private bathroom. I felt welcomed and they were very tentative to all of my questions/needs. As described, it is near a high traffic road, but I slept really well (they have a few different types of earplugs, a noise machine, and a fan). That was not an issue for me though. This was comfy, cute, clean, and an AMAZING location. I walked everywhere, and I was close to many bike stations. Downtown is right there, and I even biked to the golden gate bridge (that is a long ride, but it's possible! Easy access to the trail by the water). Great stay - highly recommend.