I had a terrible experience with a different Airbnb host. I was supposed to stay at in Hayward and by the time it took Airbnb customer service to fix my issue it was 10pm. I messaged Helen very late and last minute to find a place to spend the night and not only did she quickly respond (within minutes), she was super helpful in getting my stay accommodated! She sent a helpful video explaining how to get to my room and find parking in San Francisco so when I got there, checking in was painless. The room is super clean and comfortable and has a private bathroom and heater! There’s also a tv which was super nice. The area is right around the corner from ocean avenue and a shopping center with target and Trader Joe’s! Helen went above and beyond to making sure my stay was an 11/10 so if her rooms are available I highly recommend you book! Thanks Helen!