My husband I enjoyed staying here during our quick trip to San Francisco. Though we never ran into Kepa in person during our stay since we spent most of our time sightseeing, she was very nice over email and she made sure we knew that if we had any problems she would take care of them immediately. Fortunately, no problems arose and we had a very pleasant stay. The room is very comfortable and homey and I liked all the San Francisco guide books in the room. The gardens are also beautiful. The neighborhood is very quiet and there are several very good restaurants and cafes within walking distance. The only minor annoyance was street parking was hard to find during the day but there's enough public transportation that a car is not really necessary.