This is my second stay at the hotel and Jennifer really went up and beyond to get me into a room. I come to SF regularly for work, but don't have a consistent schedule. When I gave Jennifer some possible dates, she stated that she didn't have availability and that she would put me on a waitlist. I assumed that this wouldn't result in a booking, but to my surprise, Jennifer reached out to me when the dates became available to see if I was still interested and even worked with my on the pricing. Exceptional communication!