Cecilia is a nice lady who thoroughly prepares for your arrival. Instructions were very clear so there is no need to second guess any expectations. The room is very well furnished with sofa and has a garden which is amazing but garden a bit too cold to effectively use during winter for me. I needed to make two last minute changes to my reservation and Cecilia was accommodating and also gave very clear instructions to help with my problems. She was also very kind to help me print out some paper tickets which I needed.