Ilya was very quick to respond to questions I had before and during my stay. He was flexible with check-in times and allowed me to check in much earlier since the cleaning got over. He also sent detailed check-in and shower instructions with pictures. The property is located in a central location in SFO and has great views from across the street. The place itself was clean and spacious. It was just perfect for my family of 3. The neighborhood was quiet and peaceful. Overall. had a very pleasant stay and would love to return!