Alison was very accessible. We arrived at night and had a little trouble locating the correct entry but Alison showed us the way and gave us a brief orientation. The weather was cold at night, and heat was provided by a portable heater - OK once it was warmed up but quite chilly in the room for a little while. The bath was smaller than I thought but we were able to use the kitchen sink as an expansion space. The apt was very clean & comfortable - big closet doubled as a dressing room.