Charles & René sent us a welcome email to let us know about events taking place nearby, information to help us navigate from the airport to their place, and encouraged us to contact them with ANY questions - which we did. The pictures on the site are exact and the home is just as beautiful and as clean as it looks. The bed was comfortable and fit my husband's height (6'6" (2 meters))! Our favorite amenities were the coffee maker/beverage center, the instruction book and the homemade chocolate chip pumpkin oatmeal cookies. The location was fabulous for us because it is centrally located and the day wrapped up nicely with a lovely dinner within walking distance. Charles & René were so very nice and respectful. I appreciated their willingness to listen to my ramblings about everything we were doing during our visit. It made it feel like home.