Ashley was extremely easy to deal with and prompt with her replies. She let me know someone else was looking at the same dates and gave me the option to book first. Instructions were very clear for our late arrival and we were thrilled with the location - everything within one or two blocks of the apartment. My husband loved walking around the corner to The Coffee Bean to get his morning coffee and sit in the sun watching the locals go about their day. The apartment was exactly what we needed for our first time visit to San Francisco. We were a party of 4 and it was perfect with one sleeping on the pull out couch. For your reference - it was the most comfortable pull out couch we had ever slept on - worth noting! We used the outdoor furniture several times which was lovely to have a drink or breakfast in the sun. We had several questions and little issues (eg light bulbs and batteries needing replacing) and Ashley was very quick to sort these issues out. We wouldn't hesitate staying here again. If you have to use the internet - the signal is best in the bedroom due to the location of the modem. Ashley said she will look at moving it into the living area in the future. Overall it was a fantastic introduction to San Francisco and we will definitely stay there again, should we return.