We were very disappointed in our stay as conditions at the hotel were not as advertised. The hotel staff was unhelpful and even sometimes rude. Our check in was delayed, and there was no secure bag storage. There was no hot water available. One of the locks on our door did not work. We were given the keys to another guest’s room at one point. We were expecting a budget hotel, but this experience was a let down. The hotel is located in a central part of town - very easy location to serve as your base for exploring SF.