Dana was very friendly, handled our booking professionally and responded very quickly to my emails. Our room at The Donetello was absolutely fantastic and we enjoyed our stay very much. The room was spacious and quiet and the bed very comfortable. The pictures don't do it justice. The location is perfect, very close to Union Square and the Powell Street Bart station. The hotel staff was very friendly. I can highly recommend everyone looking for a comfortable accommodation with hotel amenities in downtown San Francisco to book a stay at the Donatello with Dana.