Dana was wonderful beginning to end, I had to travel to San Francisco last minute and was worried about logging. She always responded quickly to all my questions and the booking process was smooth. Staying at her timeshare in the Donatello was the perfect combination between the luxuries of an hotel with the advantages of airbnb. The check in went smooth and when I shared with Dana that I was concerned about having a room across the elevator (I'm a light sleeper) she immediately told me to ask to be moved to another room. I did and they moved me with no problems. Service was excellent, loved the Italian restaurant and the room service option. Checkout was just as easy and the concierge kept my luggage for the day. This will, without a doubt, be the place to stay in my future visits to San Francisco. Thanks Dana!