We were getting slightly nervous having not received the check in details the night before we were due to arrive but on the whole Nikolas was good at communication and comes across as friendly and helpful, answering all my questions. We did get all the details (and a lot of information) in time and once we'd got there the apartment is really lovely and just like the pictures. It's the perfect size for a couple and in a nice area. As it's on the top of the hill you get stunning views over the city from the street and the cable cars run really close by.