Jordan was very responsive to questions leading up to the stay and answered my questions about check in times, etc. thoroughly.

The room was slightly different than the photos but was as described in text. It is a hotel-type property so each room is configured differently. It is an older building and the room was dated but clean. The check in process was easy and the staff very helpful. I felt safe at the property, which is important as a solo female traveler. The location is fantastic - very close to bars, restaurants, Union Square, BART, etc.

As a head's up, the room didn't include soap or other toiletries so be sure to bring your own.