Lauren is a fabulous hostess. The place is very comfortable, and the beds are comfy. She went out of her way to be helpful.
The neighborhood is okay. It is a city. We never felt unsafe, but it is just okay.
You need cash to ride the Muni which is their metro. You need to pay where the driver is, and we overpaid not realizing kids were $1.25 and adults were $2.50. It is good for 3 hours. Give yourself an hour by Muni to get to Fisherman's Wharf, etc.