Stefan was great at responding quickly. I was new to Airbnb, so he explained how the check-in process would work and was very flexible with check-in and check-out times. He left a basket of goodies and told us to enjoy whatever we wanted in the apartment. The apartment was very clean and it was in a great location. We could catch the cable car right up the block from the apartment! I had always stayed with friends when coming to San Francisco before, so I had no real idea where to stay. I feel like I really lucked into this apartment! Couldn't have chosen a better location. I will definitely look into Airbnb again because of this great experience.