The hosts were very attentive and had great communication. This apartment is in a beautiful area in the Castro and is walking distance to great restaurants and parks. The place itself was the issue for me. The free street parking is permit only, the patio chairs were covered in bird poop, the place had holes in the walls that were patched with toilet paper and the bed was hard as a rock. I booked this place for a whole week and unfortunately ended up having to reduce my stay to 1 night because of the condition. Luckily Airbnb coverage was able to refund me and the hosts let me check out early.