I only stayed at Donna's for a night but I wish I would have stayed longer! The space was much larger than I expected and very clean and welcoming. I didn't meet Donna but she communicated checkin details early and provided her number incase I needed anything. There were plenty of extra linens and she provided a very thorough guide to the city. The additional touches, like the treat basket in the fridge was great and much appreciated. Next time I come to San Fran I will check Donna's availability first!