This Airbnb stay started out wonderfully, with nice furnishings and lots of thoughtful details. However, we quickly began having issues. First, an ant infestation that Kinsley let us know was to be expected when it rains. She was responsive in helping us to mitigate it, but wasn't particularly concerned either. Over the next few days we continued to get bug bites until we finally found and captured fleas. When we reached out, Kinsley was defensive about why there were fleas and didn't ask if we were ok, which is the minimum we'd expect. She let us know that she'd have pest control come in a few days and that in the meantime she could come vacuum, but offered no apology and no other support to help us deal with the infestation in the apartment, our bed, and our luggage.
We ended up spending a whole weekend trying to find another place to stay, packing up our things and finding laundry facilities to disinfect them from the fleas. Wish the host cared about guests' well-being more.