Todd was immediately responsive to our many queries and gave us great suggestions about where to eat, what to do and how to get around. Although we didn't actually meet him he was a brilliant tour guide by message!! The beds were superbly comfortable, and the apartment was very clean, light and modern. The outside courtyard was a bonus. We loved the neighbourhood and the location close to the coast and a terrific view of GG Bridge. It was a fair distance into the city though (1 hour by bus) especially in rush hour traffic so avoid that if you can.
One thing I would say is that if you want to cook, this place might not be for you. Only the very bare essentials and no table for dining, although there is a BBQ in the courtyard we enjoyed one night. All in all a great place to stay in beautiful San Francisco for our family of 2 adults and 3 teenagers!