Garland is the perfect host. Always answers questions quickly, there to meet & greet. Had a tray of goodies & snacks as well as some breakfast items for us which was appreciated. Excellent book of information including how to get to all the major attractions. Few issues with Netflix which Garland tried to fix instantly...seems to be a bandwidth issue if he is home then it drops in & out. The dryer was broken when we arrived but Garland had a new one by the next night! The only downside is that the couch is really uncomfortable! Probably as it is a sofabed...most people probably do t use it but since we had 2 young kids with us, we sat & watched TV each night once they were in bed...stay out & enjoy the nightlife! The apartment has been set up like a hotel...lovely comfortable beds, soft sheets, great bathroom layout etc...he's thought the design out well. I'd recommend this apartment to anyone staying in San Fran.