I don't even know where to begin! Everything was picture perfect, from start to finish. Lainie was like talking with a dear friend. The apartment was so cute, clean, amenities more than expected...and the backyard adorable! We had the best time and cannot wait to go back. We were in San Francisco visiting our son and daughter-in-law and they loved it as much as we did. Five starts is not enough for this great space...and it's owners.