We experienced one of the worst possible scenario's when using Airbnb and arriving in city late at night. Before our arrival I reached out to Phil to inform him we would be arriving at the apartment 1am and I was provided the key code to use to gain entry to the apartment.
Unfortunately for us the code didn't work and we couldn't get into the apartment. This left us, stuck in the middle of the night in a new city with no place to stay. On top of that my partner had been traveling for 20 hours and was extremely tired. We couldn't get a hold of Phil on the phone.
We had to get a Uber and find a hotel at 2am.
We was told their was a software problem with the lock system and we would be refunded two nights to cover our costs for night efore.
I must say Phil was responsive and helpful after our bad experience.
Note
If your picking this place because of the metro like we did. Be aware it's currently under construction!
Good stuff
* Clean apartment
* TV ( with Netflix)
* WiFi
* Host
Bad stuff
* Privacy (we could hear everything)
* Can't listen to music in case the neighbours complain