Cheryl was amazing! We didn't get a chance to meet her, due to our busy schedule, but she was very accommodating during our stay. The room is even bigger in person and was stocked with everything you could imagine. The walk to and from the BART station was about 20 minutes, but my husband and I did it multiple times a day with no problems. There is also a MUNI stop about a block away that will take you to the BART if you don't want to walk.
This was our first trip to San Francisco, and Cheryl left a welcome packet with all necessary info to make our trip a breeze. There aren't enough nice words to describe our stay or our first Airbnb experience. I would definitely recommend this place to friends and family staying in SF and will come back for our next trip!