The room itself is great. Large, comfy, nice bed, separate living area with a couch and roller ottomans, refrigerator, full size bathroom with TV built into the mirror and it was well maintained, everything worked and was clean. A little noisy (I will get to that) but overall a great value.

Location was great also. It was walking distance to everything I needed, and a short walk to the BART to get to and from SFO. Borders the Tenderloin, but I never once felt unsafe or even remotely uncomfortable. Many, many dining and shopping experiences within walking distance and for my trip close to the location for business as well.

Hotel – it is a time-share, so there is that. I was not approached for a sales pitch. The staff was friendly, and tried to help but my only two concerns they were unable to do anything about.

Concern number one: the “high speed” internet in the room on the 5th floor consistently was only between 1.0 an 1.8 MBPS download speeds, and upload would hardly register but well under 1 MBPS, and pings took anywhere from 150-275 ms to return. This of course made work difficult and video chatting with my family virtually impossible. I inquired about this and the front desk informed me there was nothing they could do. Apparently, there are faster speeds at higher floors, but the 5th floor was the only room available when I checked in.

Concern number two: this is also about the 5th floor – being the heart of the city the higher floors are much quieter. The 5th floor is just above the street – and at times it was very loud, even in the early morning hours. Not horrible, but certainly enough to notice. The other issue with being on the 5th floor and noise is that there is a meeting room at the end of the hall on the 5th and as part of Oracle Open World/Java One someone had a reception party in that meeting room that ran until almost midnight. Noise was a factor from that as well.

Dana (host) was great. Very prompt, professional communication, anticipated my questions and concerns, and I would certainly book with Dana again.