Check in was very easy. The location is amazing. Lots of great restaurants on Polk street and a short walk or Uber ride to Fisherman's Wharf or Pier 39. The neighborhood is quiet and safe. One thing to be aware of is that it is right on the street so if you are a light sleeper (like me) then you might get a bit disturbed by cars. My wife did not have any trouble sleeping though. The futons are medium firm and very comfortable for sleeping. Extra blankets were available if needed. The apartment was very clean and practical. The refrigerator was stocked with bottled water. We would stay here again