My friend and I stayed at Heather's place while we were looking for our long term place and it was perfect! From check in to anything that came up, Heather was always so quick to respond or reach out. She was also so thoughtful, such as providing masks for when it was smokey and bringing us pie and champagne. The mid-month cleaning was also very appreciated. BTW - the pullout bed is very comfortable, as is the rest of the apartment. Thanks so much, Heather! We'll be sure to refer our friends and family.