Although I did not get to meet Ping in person, he was still very helpful and responsive due to the fact that I wanted to check in one hour earlier. The house was very clean, there was lots of shampoo and body wash provided as well as towels and little snacks on the kitchen counter. I think a relative of his helped us get in our room. Our room was in the backyard underneath the main house’s staircase, so occasionally you do you hear some of the steps on the stairs but it isn’t too much of a bother. The flooring had some bubbles so whenever we stepped on a certain area it would make little noise, but overall great clean house!