Dana's communication with me before the trip was exceptional. I was completely up to speed on the process and what to expect before arriving. All went exactly as I expected and the experience was wonderful. The room and everything in it was clean, functional, and attractive. Everyone employee of the hotel that we interacted with were incredibly helpful and friendly. We politely turned down the offer to sit through the marketing pitch but the concierge we turned down was friendly and helped us throughout our 3 night stay. Joe, one of the bellhops, helped us more our luggage to our room. He remembered our names and we chatted with him throughout our stay. The day we checked out he gave my daughter a little gift and wished us well on our journey home. The valet guys were helpful and friendly, offering advice on directions and tips to avoid getting our car broken into at various spots in the city. My wife loved the free morning coffee on the rooftop patio and she also tool advantage of the exercise room.
We asked for a quiet room and were given 717. Our window faced east and was above an apparently unused rooftop parking lot and an empty building awaiting to be rehabbed. It was indeed very quiet.
The location is excellent with a cable car only a block away. My daughter and I rode it every day and night.
We have no reason to look for another hotel the next time we travel to San Francisco.