The check in process was good, Vivian communicated great and went through a list of guidelines when we arrived. We also had to hand over $300 cash for a deposit because we had our dog (even though she has dogs too), we received the cash back. The apartment was not very clean, ants everywhere and tons of nasty dead ants in the freezer, gross. You can hear everything from the ceiling and there are kids that run around constantly, you hear footsteps, talking and thuds from early morning to late at night, not a place for light sleepers.