If I could give this place a 10, I would!! First of all, Anna was lightning quick to respond, and was so available for questions or really, anything. The room itself had EVERYTHING anyone could ever need or want! Extra touches, which were so appreciated, were things like being able to use the laundry facilities, a flashlight on both sides of the bed, and a mattress heater with 2 separate controls for each side of the bed. What LUXURY!! I would HIGHLY recommend this place for anyone coming to the San Francisco area!!!! It's a TEN!!!!!!!! :-D