Michael and Nicole offer a lovely cozy room in the basement with en suite bathroom and private entrance. Complimentary coffee, towels and shampoo were all available. I only briefly met Nicole at check in but she seemed very friendly and welcoming. They were both thoughtful and messaged me in advanced when they planned to do some cleaning near my room so as not to disturb me. The location was great - close to nice shops and restaurants. We had a meal at an Italian restaurant up the road called Vega, which was fantastic. To get to San Fran, you can either walk to Glen Park BART station (30 min) or get a bus to the station. Only a few stops on BART to city centre. Overall, a wonderful place to stay in San Francisco and would highly recommend!