Bad experience!
We arrived at the hotel to realize that the elevator wasn’t working (it appeared to be out of service for days or weeks, we don’t know) and we were assigned to the 5th floor!
When we got to what was supposed to be our room, it was filthy! It has a big trash bag in the middle of the room and dirty linen at a corner of the bedroom.
We arrived late at night, so there was nobody at the front desk and we called the hotel assistance. They managed to give us another room, it wasn’t filthy but could be better cleaned.
Since we had already payed, we stayed, but not very happy. We would like to have been settled in a different place, but only got the cleaning tax refunded.