Annie was very nice and quick to respond. We checked in fairly late the night of our arrival and it was no problem. We had been flying most of the day and were quite tired, finally getting to bed around 1 am. At 7 am the morning after our arrival we were startled by her little boy upstairs arguing and stomping around the house in a rage. We just figured he was having a bad day and we knew she was trying to get him to be quiet. We understood sometimes kids can be difficult and went on about our day. The next morning, same thing. The little boy was angry and yelling/stomping around arguing again. Again we decided to start our day earlier than we had planned. The last and final day we were awakened by someone in the room next to ours having a conversation in a normal voice but we could hear it clear as if they were in our room. At that point we just gave up and went to the airport really early. Other than the noise, there is a plastic cover on the mattress so the sheets don't stay on the bed at night if you move at all and there's no fan or A/C. The room gets a little warm but not too bad. For the price, it is doable but if you're bothered by noise you may want to reconsider. Parking is tight but we didn't have an issue and the room is very clean. She also provides some toiletries.