Samantha was very welcoming and responsive. The flat was very comfortable. We enjoyed the quiet neighborhood with walking distance to little grocery stores and great restaurants. There is a nice little nature hike up Billy Goat Hill nearby, also. I shared the place with my 86 year old mother, who was able to negotiate the several flights of small stairs to the flat; I just made sure she was not rushed and that she was fully concentrating. Public transportation to different parts of SF was simple and practically at the front door. We have relatives in Palo Alto, East Bay (Oakland), and Marin County...all easily accessible given our rental car and easy access to 280 and 101.