We were very disappointed by our stay in Simone's flat for three reasons:
- the flat is actually located in the basement which was a surprise for us as we had only seem a nice picture of the full house and no mention of the basement was made. Besides the fact to be below the street level, the small windows were very dirty
- logically came then the second problem due to the fact that this was a basement.. the noise was also a very big issue. Unlike what is written on the listing, it was not Simone who was living above us but she had rented out to a young Italian family. They were up running above us for two hours beween 5.00am and 7.30am. There was not sound proof and you would have the feeling that they were almost in the other room.
Finally, our third problem came up with the smell of the flat. We could not identify it clearly .. humidity or smell from the carpet .. but it was clearly unpleasant and would not go away with the air freshener we bought.
Besides this, the flat was big, very clean , good location and can accommodate a large family. The kitchen and the bathroom ( one shower) were quite small but did not bother us.
And to conclude on a positive note, Simone was an attentive hostess, responsive and understanding. She said she tried to speak to the family living above us and that she would organize the carpet cleaning after our stay. Also she said she would update the listing to mention the fact that the flat is actually the basement of the house. She also kindly gave us a rebate and let two extra guests for one night stay for free.
We felt bad to report our disappointment to her and clearly it is very optimistic to rent her own house and the basement at the same time with taking risk with the noise issue.
Sent from my iPhone