Lorraine was very flexible with our check-in time, which was much appreciated since we had to rely on airline timeliness. She was informative, had an information booklet prepared, and was very friendly - we felt right at home immediately. The apartment had steep stairs down to enter which was not a problem for us, but might be for others. Parking was on-the-street and required significant luck, so we parked at my daughter's in the Presidio and took Uber or Lyft between places a couple times. We were able to pull into her driveway to unload. The neighborhood felt very safe and there was a Whole Foods within a short walk. She offered us access to her laundry if needed. Lorraine is delightful!