Overall the experience was pleasant. Jennifer was a good host. Our communication exchange went well. We appreciated the binder with city information. On our first day when we told her we were going to explore the city, she offered to give us a lift to the BART which I thought was very kind! The apartment is small but very cute and clean just like the pictures displayed. The bedrooms are adjoining so it is good for someone with kids or close friends. The neighborhood is quaint and charming. Everyone was so friendly. The only qualm for us was that we were three girlfriends staying in this apt and it was hard to get ready simultaneously. (ie: doing hair and makeup) Only suggestion would be to add a full length mirror to the apt :-)