I lost the key on a bike ride and called Daniela Friday at 5pm and she said she wasn't in the city and did not have any extra set of keys in sf and that she would mail the keys asap. she shipped the keys on saturday afternoon and i didn't receive the keys until monday so i had to stay at a hotel in san francisco for three nights. i booked this airbnb for 7 nights so it was terribly upsetting that i had to spend $900+ extra in addition to the cost i spent booking the airbnb. I don't understand how you don't have an extra set of keys at the airbnb? Especially when you are booking a luxury stay? Also, especially as they live upstairs of the unit. I'm shocked she did not feel bad for leaving me stranded...