Jim and Louise were waiting for us when we arrived from the airport - they were very welcoming and had tea, coffee, fruit and chocolate for us. They sent an email halfway through our stay to check all was well. The apartment was as described - plenty of space for our family of four adults. We enjoyed watching Netflix and also used the washing machine and kitchen. Glen Park was an excellent neighbourhood for our week in San Francisco. The BART is less than 10 minutes walk from the apartment and there is a great supermarket, Italian and other restaurants. Would definitely recommend this accommodation and lovely hosts.