The location is great, right near union square, the cable cars, bars restaurant and shopping. The room is small and felt quite expensive for what it was, however compared with other hotels in the area it is reasonable. The room had been renovated and was clean, and there are Windows you can open onto the fire escape, which were necessary as it was very warm in the room! The only drawback was at night when our neighbors would come home late, not sure if they were particularly loud or if the walls are thin but they woke us up every night. Also, the lights kept coming on in the middle of the night, however after looking closer there are two switches and after using the bottom one this stopped happening. The elevator was slow
But you really don't have to wait that long, it's not that big a deal. The kitchen facilities were limited; there was no fridge and the kitchen and laundry had restricted hours for use (closed after 10pm and open at 7.30am). Also, you had to book a time to use the stove/oven for dinner... Not ideal for us when we never knew what time we would be back. There was a lounge, however the whole time we were there it was used by one person as a theatre, very loudly, and was not appealing. If you are after the hostel/party scene this place is not like that. If I were to return to San Francisco I would consider staying here, but would also consider hostels, where the prices are a little lower and there is better facility access. Have to say that the bar/restaurant and cafe downstairs were both excellent.