WE LOVED STAYING AT THIS PLACE! Before our trip even started, we had great and reliable communication with Vanick, he was quick to get back to us with any questions or concerns. He made sure that we felt very comfortable before arriving and had all the details about how to check-in and what would be expected for the stay. Once we arrived he was even sweet enough to walk us into the apartment, give us a quick tour of the place (and the free goodies: muffins, coconut water, chocolates & a bottle of wine), before giving us a great handout of what to check-out in the area. It had various listings of restaurants, must-see locations, hiking trips, etc. Definitely take advantage of this personalized list of things to do - I know we did! The apartment itself is very sweet and looks just like the photos if not better. It was tidy and clean in addition to having lots of little perks that most people forget to bring or have forgotten - hairdryer, iron, sunscreen, etc. My boyfriend and I had to leave extremely early in the morning but the check-out instruction were very clear and we had no problem whatsoever. Thanks again for such a wonderful stay Vanick, we hope to return to the Bay Area again soon!