Very clean and nice looking place, just like in the pictures! Michelle has all the basic amenities that you would need and a little extra. Check-in was a breeze as it is all in the instructions on the itinerary, so you don't really need to contact the host if you don't like to do that. The place seem to be located in a good neighborhood. It is about 20 minutes away from downtown SF with car. Would stay again (with a mattress topper/new bed)!