We really enjoyed our stay at Len's place while we were in San Francisco. I was there with my two daughters, and when we arrived late, Len had an air mattress blown up and ready for our use, and we loved the loft area. The apartment is cozy yet roomy, with high ceilings and lots of light, and Len has thought of just about everything. He had snacks and drinks handy for us, as well as a Keurig machine with a variety of coffees and teas. Len has created a book with tons of information about the apartment, the neighbors, and various San Francisco information. We really didn't need to have to contact Len about anything as we were visiting my brother, who took us everywhere and gave us information that we needed. We had a little bit of trouble getting the door open when we arrived, but discovered that we had not followed the directions to a "t", but when we did, the door opened with no problem. We really enjoyed our stay at Len's, and will definitely stay there again the next time we get to San Francisco.