We had some difficulty with the combination lock upon our arrival, but Hostwell's rep was available immediately by phone and able to resolve the problem for us in short order. The property itself was great - super clean, nicely decorated, comfortable bed and couch, nice supply of coffee and tea, and a terrific location (essentially across the street from Sutro Heights Park which has some nice walking paths with views of the ocean). It's a good fit for one couple as long as you're not looking to cook a gourmet meal (kitchen is kind of small and w/o a dish washer). We will look to rent this same property again the next time we visit our son in San Francisco.