The room is exactly as pictured – really lovely, clean, well appointed. Cheryl was fantastic in her communication – prompt responses and very accommodating. She clearly put a lot of effort into making the room a great place for travelers, with lots of thoughtful touches, such as snacks, a small ironing board, etc. We had no problem checking in early. The only downside is that the location isn't very central, but we knew that beforehand. Lyft and uber make it easy to access other parts of the city, so it was fine and much nicer/more affordable than staying elsewhere. We would stay here again any time! Thank you!