Our experience was excellent from beginning to end. Emily communicates clearly and is extremely responsive. The place was immaculately clean, super comfortable, easy to access and lock up, and well-equipped for travelers. We got a quintessentially San Francisco vibe, too--a charming Victorian with modern amenities, glorious views of the city, great location close to things we wanted to do, but on a quiet, pretty street. Would stay there again in a heartbeat.