They had amazing communication and allowed us to drop our stuff off early. Place is in a great location with so many things around and public transportation. As in some of the other reviews there were some down sides. There were ants in the living room, the linens were not clean and be careful when you shower the rod comes down. Also, the bow up air mattress is just placed on the floor and quickly deflates. If you decide to sleep on the futon in the kitchen... get ready to wake up from 4am-5am every morning due to "noisy" neighbors.