My trip was a disaster but Lance did EVERYTHING possible to make it easier. He was so accommodating and sweet. My trip, personally, was not easy and I’m just glad I had Lance. Everything I forgot, he had it. 10/10 and I don’t think I’ll be staying anywhere else in San Francisco when I return! This place was great and make sure you check out the detailed guide book. This stay was better than any 5 star hotel I’ve ever been to.