Dana was fantastic in communication and the property is simply wonderful. It's truly the best place for the money in SF and we have tried a half dozen hotels there. Everything in the room appears updated. Huge in-wall t.v. which just got upgraded to HD, not the normal junky cable connection. As mentioned in the description it's more a time-share feel. so, in addition to the room having the feel of a luxurious hotel and way bigger than anything at the Hilton and Marriott for way less, it's quite cozy with a in room fridge and even some silver way, plates and glasses. You could also tell the patron's come back year after year as they knew the employees by name. Speaking of the employees. Everyone was friendly and so helpful. Room was quiet even on a busy time. The only thing is the lobby is pretty small so it can get a little backed up during checkin/checkout times. Just requires a little patience as this place is worth it!