Jo Anne was VERY responsive. The location of the home was wonderful - close enough to lots of shopping/restaurants within walking distance, but in a quiet, safe, beautiful, residential neighborhood. The rental was exactly as shown in the photos, very spacious. Perfect if you need a full kitchen, upgraded kitchen. As previously mentioned, there is some noise from the kids running around from the main upstairs home, but it is only before and after school. Not ideal if you are a light sleeper who needs to sleep in in the morning, but otherwise a wonderful airbnb that I would highly recommend.