Emilie was very welcoming before we arrived at her home. She sent us detailed information about her home, along with great information about the neighborhood. Both were very helpful. Her home was very quaint, and well stocked. It was nice to not be in a hotel. There was plenty of room for 4 adults and 2 toddlers! There were a couple of minor problems that I called and spoke to Emilie about. I'm sure she will be taking care of them. Emilie had to leave town before our vacation, so we were disappointed not to personally meet her. She was just a phone call away. If you would like to truly experience San Francisco, this is a great alternative to a hotel.