This place is actually exactly as people described it to be. Maybe not in the nicest area of SF, but even still, I never felt uncomfortable while outside. Also, the inside is extremely clean, like impressively so. The staff and owners as well are super nice and accommodating.
Considering the cost of staying anywhere in SF, this place is a true gem, especially if you just need a place to store luggage and/or crash for a night or two.
I'd highly recommend it.