We never met Josh, but communication was always prompt and easy, and access a breeze. Our room was large and bright, beds super comfortable, fluffy towels. The house was quiet, with remarkably little street noise considering its proximity to Haight Steet. Parking was easier than we expected it to be along Oak Street. There's a tiny fridge and microwave in the hallway. This is a good place to stay for those who want to be in the heart of the Haight.