I had guests coming in for a week and i reserved Lily’s apartment. Lily immediately contacted me after i finished my reservation. And told me i could reach her with any questions.
Prior to my guests arrival Lilly reached with detailed and clear instructions which made a lot of things easier.
My guests had a great week and they were very satisfied with their stay. There was a heat wave in San Francisco and during that she messaged me to notify she could cover the ceiling windows if it was too hot for the guests, which was very thoughtful.
Lily’s communication is great and will get back to you with your questions and concerns.
I highly recommend this place.