Let me start out by saying that our stay at Chi-Ai's place was phenomenal!! We travel a lot, and always stay at hotels, so this was our very first AirBnB. Because it's not just the 2 of us anymore we now have a 14 month old, we didn't want to stay in the downtown/Union square area. We also wanted to rent a car to get us around the city ( we are New Yorkers and we drive everywhere) and downtown has no parking. Doing my research on neighborhoods on the outskirts of San Fran, Outer Sunset ( about 30 mins with traffic from everywhere Airport, Union Square, Fisherman's Wraf, Alcatraz etc) was one of the areas that came up as very safe and family friendly. Prior to us arriving, Chi-Ai provided us with a house guide, which was helpful so we knew what to except and not run into any surprises. She is also very great on communication, we booked this stay a day before flying in ( due to a prior cancelation) and she was able to quickly accommodate us. Upon arriving to the house everything she said she would provide was there and more. I mean she gave us everything, which really gave us the sense that we were in our own home! The apartment is very modern, new construction and very clean. It's a block away from golden gate park. There's also a deli around the corner that has pretty much everything you need. The area is very quiet, you don't hear all the hustle and bustle of downtown. We barely saw any one in the area but neighbors walking their dogs. Even after we arrived we requested 1 or 2 things and Chi-Ai was able to provide it to us. Whenever we visit San Fran again we will definitely stay at Chi-Ai place again! She really made us love San Fran even more!