Where to start. Michael does everything right. We felt like special guests at Michael's home. From the printed info on local restaurants, wonderful linens, and chocolates in our room, to the truly special decor in the public rooms, the offers of a glass of wine, and the truly nice breakfast - this is a great place to stay. Michael zips around checking on the shared bathrooms just about between each guests use, making sure they are always up to par. He is delightful to visit with - a world traveler - or he will leave you to your own devices - very discerning. Definitely our new favorite place to stay in San Francisco! Thank you Michael!