We never met Brian, but he was very responsive to messages and replied quickly. We found the apartment without a problem with the directions Brian gave us. The apartment was clean and a great size! My husband and I travelled with our 20-month-old daughter and my mother-in-law and there was room to spare. Brian had a pack-n-play set up for us before we arrived and my daughter slept comfortably in it. The toaster didn't work, but Brian delivered one promptly the next morning while we were out for the day. We bought a CityPass and used the buses for the majority of our stay and we couldn't have asked for an easier location to grab a bus to where we wanted to go. It's also very convenient to the BART at 16th/Mission to get to and from the airport. Brian also suggested we check out Dolores Park for a great kids' playground - what an awesome place! We would definitely stay at this apartment again if we ever return to San Francisco. Thanks for a great experience, Brian!