Annie was very welcoming. The apartment was less than a year old, very well designed, new, and spacious. It had a great private bathroom and refrigerator. The immediate neighborhood was nice and safe, but within a couple of blocks was not the best area to walk at night and it was towards the outskirts of SF. I could hear talking from other rooms in the building which was a little annoying. The bed was new and very comfortable for me, who is sometimes troubled by a bad back. All in all a very nice and comfortable experience.