Room 3 was beautiful in a simple way—very clean, with cozy lighting, a very comfortable bed, a feeling of space, and nice floral art on the walls. He quickly answered any questions my husband and I had and arranged for a late check-in when our flight was late. Alex was kind and gracious and made sure we were comfortable. The bottled water was a nice touch and we had access to the dining area and shared kitchen. The bathrooms felt lived in and were average in cleanliness. The location was great! It was one block from a bus which took us to the Amtrak station.