Rani was wonderful! Her home was exactly as described-- spacious, tidy, and in a perfect location! She is very kind and very easy to communicate with. My friends and I arrived to SF later than expected and accessing the unit with the attached lockbox was a breeze. She also left us some super thoughtful extra touches- extra blankets, a set of clean towels for each of us and Ghirardelli chocolates as a special welcome to the city. Highly recommend!