Dirty sheets with stains and different pieces of hair in both bedrooms upon check in. Sent photos of the sheets to local host. He came to change the sheets saying that he has been having issues with his cleaning staff. Local host keeps bringing up that I was supposed to mention we were bringing our dog until I sent him screenshots of my reservation which indicated 3 adults 1 pet.
Soft surfaces in the living room caused dust mite allergies. I messaged local host to discuss if we can possibly check out 1 day earlier and get refund for the night we are not staying. Terrible attitude in his reply, not answering my question directly but instead brings up "you were supposed to mention you are bringing a dog." After asking one more time he told me I have to discuss the issue with RedAwning. I messaged RedAwning, whose reply was that for a matter like this I have to contact my local host. RedAwning messaged me a day later saying that they cannot issue a refund, which I understand. They went on and indicated that the local host informed them that the issues (dirty bedsheets, dust mite allergies) may have been caused by our dog. I feel personally very offended. If they even looked at the photos of the bedsheets, it is very clear that the different types of hair does not belong to my family. It is ridiculous to me how little respect and effort they put in. A very problematic stay.