The place was clean and the location is great. I had no complains the first night I stayed at this place. The second night I was there it was really cold in the city. My husband I wanted to turn on the heater but it wouldn’t turn on. We called the front desk and she gave us directions on how to turn the heater on. She told us to wait a few minutes and call her back if it still didn’t turn on. We waited 5 mins and called her back only to find out she had left for the evening, which made me believe that she just didn’t want to deal with the issue. We called the manager on call and he said there was nothing that he can do about it but give us extra blankets. We asked the manager if maybe we can switch rooms and he stated that that would be too much of a hassle. Was not very happy with this place all especially with the price I paid they could have been more accommodating.