Dana was very responsive, though I did not need to contact her much because everything was taken care of by the hotel. We had a king sized bed with a pull out couch. Very nice room kind of far away from the elevators which was nice. There is not much of a view, I looked into the windows of the J.W. Marriott across the street, but we didn't spend much time in the room anyway. Staff (front desk and concierge) were very welcoming. They will ask you to attend a seminar for timeshares to get a free stay at another place affiliated with their timeshare. They won't volunteer this information but its not mandatory. The only thing was that the parking situation was cumbersome sometimes, especially in the morning around 8am or so. And its pricey but its in and out valet parking. Overall, I'd stay again.