Wow!I can't say enough good things about Gloria and her lovely, comfortable, welcoming, spacious apartment which is even better than pictured. My daughter, sister, and I spent three fabulous days there, cooking breakfast and one dinner in the extremely well-equipped kitchen and doing our best to befriend Nikita the cat who I guess is an optional extra. My daughter was permanently attached to the flat screen TV. Everything worked and Gloria's advice and instruction manual were very clear. It's a gorgeous apartment in a convenient location, near the shops and restaurants of Fillmore and Cow Hollow and walking distance to Trader Joe's etc. We have found a home away from home in San Francisco! Love it love it love it! Five stars! An added extra: I left a drawing behind and Gloria promptly and most generously mailed it back to me free of charge!