Had no face-to-face contact with the host, but they were ready and willing to be contacted if I needed. The apartment was just like the picture and as described. In an amazing location. A 5 minute walk and you are in Union Square. The fact that you have to go through the basement garage to get to your room is a little discouraging but you'll get over that fast. Perfect for someone on a budget who still wants to live the SF life. I would rent this place again and again.