My husband and 3 children and I stayed at Kenji's apartment in Russian Hill for 5 nights from 27th December 2013 until 1st January 2014.

From the very first contact I had with Kenji he was very professional, prompt and most informative. He was incredibly easy to deal with both via email and in person - nothing was too much trouble.

He runs the apartment like a business. The apartment was exactly as advertised, perhaps even better. The rooms were spacious and comfortable with every amenity you would require - fully stocked pantry, white fluffy towels, even a washer & dryer.

Kenji was out of town with family for Christmas the day we arrived, but had a friend meet us and go through the apartment, and he gave us his friend's mobile and email in case we ran into any problems. Kenji left us a card to welcome us, along with a bottle of his favourite red wine from the Napa Valley and Ghiradelli chocolates (which were gratefully received!). The following day he was straight in to meet us when he returned. He even spoke some Japanese to my boys who take classes at school.

Kenji has a folder of information at the apartment about restaurants in the local area, shops and amenities, as well as activities and things to do in San Francisco.

On the morning of New Year's Eve Kenji arrived at the door with a bottle of French Champagne for us and a bottle of Organic Apple Cider for the children, which was incredibly kind and above and beyond. He even printed out some information on activities in San Francisco during the day and where the best vantage points would be for fireworks that evening. He is a truly kind and gracious host.

The neighbourhood was fantastic. It had been recommended by friends who had stayed in Russian Hill before and we were pleased we stayed there - it felt like you were really 'living' in San Francisco. We did walk down to Polk Street many times for groceries, restaurants, taxis etc, however we did catch taxis home when we went further afield. The walk back uphill is certainly achievable, but I'm not sure if I'd want to do it every day. However if you live in San Francisco this is nothing out of the ordinary.

All in all, I would highly recommend Kenji's apartment to anybody travelling to San Francisco. He is a kind, professional and generous host. He even wrote to ask if we had left some spectacles behind (which we did) and he kindly posted them to us in Australia at no cost to us. I would certainly stay at Kenji's apartment again - I just wish we could have stayed longer!