I didn’t expect one of the worst Airbnb experiences to be with a plus listing, but that was what I got here. The bathroom sink wasn’t properly cleaned, still had hair in it, the patio furniture had a thick coat of dirt and ants crawling all over them, coffee maker was dirty, mugs were dirty, and Wi-Fi was spotty which was bad for me because I booked this for a work trip thinking I can trust an Airbnb plus listing. I was told to "move closer to the bathroom, that's where the router was".
All that I can deal with, and did. The worst part of this experience was the host - this property is managed by a company called HostWell, they seem to think it's unreasonable of a guest to expect patio furniture to not be crawling with ants. It took them until day 3 of my stay to thoroughly clean the outdoor space. Because they were slow to respond (again, really?! this is a plus listing??), I contacted airbnb customer service on my 2nd day there which seemed to have irritated Hostwell and prompted this company to send me a message accusing me of being inappropriate and asking me to never to book one of their properties again.
Gladly Hostwell, gladly. I hope NO ONE ever books one of your properties again. I also hope hosts have the sense not to hire you anymore.