Gustavo & Natal were both very welcoming and provided lots of help finding places to eat and places to visit in the area. They graciously helped in any way they could to make our stay enjoyable. We enjoyed our vacation and felt very comfortable in their cozy apartment. The unit was extremely clean, secure and had everything we needed, including plenty of towels, pillows, blankets and toiletries. They also provided other thoughtful items such as wine, breakfast items and plenty more. They are about 30 mins from downtown by car, but considering the parking situation in downtown San Fran I would recommend public transit if you can. They are close to the BART which is a train that will take you right downtown. We sat outside in their patio area in the evenings and enjoyed the relaxing atmosphere. I would highly recommend this place!