Our experience with the place was at most bearable, here’s why.
The Good:
- nice and very quiet neighborhood
- owner of the property was kind, helpful and responded to issues
- washing machine and drier, those are new
- company’s direct call support was responsive and helpful
- there’s nice patio area
The Bad:
- Jan was only responsive during the initial booking, he didn’t respond at all during our check in (24h+) as well as usually answering was taking so long that it was very frustrating.
- We didn’t receive the check-in instruction, that we supposed to by email. Only the key, rest we had to figure out. No wi-fi password to.
- It was a bit hard initially to arrange the washing machines, but once established with the owner of property it was easier thereafter.
- The mobile network reception is quite bad, which could be compensated by wi-fi, but…
- The wi-fi network reception is close to unusable (it’s not in the unit at all), something needs to be improved (e.g. wi-fi repeater)
- Sunlight is only during couple hours throughout whole day, which is fine if you don’t spend much time there.
The Ugly:
- the smell of really old place were noticeable each time we came home, even when we left windows open
- shower drain doesn’t work well and through the time we stayed it got almost to stand still
- the carpet didn’t seem were cleaned properly in a decade, because it stank badly when a bit of water from the bathroom went on it.
- the closet smells so bad that we didn’t risk to put our clothes inside
- the only other place to store clothes was commode, while less smelly, clothes were absorbing it so we had to keep those in bags
- the supposed-to-be patio place was really a field filled with dog’s feces, the situation was fixed upon first request
Overall I believe that the unit have a potential and the landlord(s) have to improve the place and the experience before it’s really usable, otherwise it doesn’t even worth the half of the price, for the full price it’s like SF housing evil joke. The Buena Vista (company managing the property) definitely has internal issues, where people are not responsible for things and don’t care much about customers, this is not what usual AirBnB experience looks like.