Melissa and Nic were fantastic -- and the place was even nicer than I expected. The room is newly renovated and everything is very high-quality. They provided very detailed and accurate directions to using everything in the apartment, and when I had a problem connecting to the Internet when I first arrived they proactively solved the problem. The location is a bit far from downtown, but I had no problem walking to the Mission District, and public transportation is a couple blocks away. Highly recommended!