Carol was incredibly nice and very responsive. The location was great, it is a very good neighborhood with restaurants and coffee shops nearby. For me, it was ideal for being only a few blocks from the UCSF hospital where I had a loved one staying for a few days. The room was very comfortable and had a very nice and peaceful view of the garden in the backyard. I appreciated the access to the electric kettle, fridge, and microwave. I stayed during the week and was worried about parking, but Carol was very accomodating. I would definetly come back.