Everything about our stay here was great. When we got there they helped us bring our suitcases upstairs, Ver was very friendly to us and explained everything we needed to know. The room was perfect for 2 or 3 people, very cozy, nicely decorated and clean. The beds were also quite comfortable. The location was very good, just 10 minutes away from Union Square, 20 minutes away from the beautiful city hall. Would definitely stay here again whenever I come back to SF!