We stayed at Lana's place for 8 days while we attended a conference at the Moscone Center. The house was perfect for us (party of 4) and was as described, neat and tidy and had everything we needed. Lana and her maintenance man responded quickly to any question we had, and were very helpful when we needed somewhere to keep our bags after check out.
We loved staying in the Haight-Ashbury area where we found everyone to be very friendly and lots of hidden treasures to discover along Haight St (we loved shopping at Wasteland, Shoe Shop, John Fluevog and Love on Haight, and eating at Cha Cha Char and Ino Vino, and a drink and jazz at Club Deluxe). Buses downtown were very easy to navigate (25 minute ride, $2.50 with Clipper card) and organic grocer just a couple of blocks away.
I would absolutely recommend staying at Lana's place, and would definitely stay here again if I'm lucky enough to come back to San Francisco.