I checked with Lauren about my early arrival and she told me that she would be there to greet us. I had to call her to get the keys. I was disappointed that they did not have coffee for their guests. I think it would be a good idea to let guests know that you have to shop for supplies prior to stay. In addition, there were no extra toilet paper and I had to contact Lauren twice in order to get some...which I had to find for myself in their garage.