This hotel and the room were awesome! Truly one of the best costumer service experiences we’ve had in along time. The staff, from the people at the front desk, to the valet, to the hosts of the roof top lounge were friendly and attentive throughout our stay. Literally every time we encountered an employee we were great warmly with a smile and a “good morning” or “welcome back”. It was the kind of service that makes you feel grateful, and reminds you of what great guest service can be. Plus the room was nicely appointed with a very comfortable bed. The hotel was clean and quiet with only an occasional sound of the street below (we were on the 5th floor). And the location can’t be beat for exploring all that San Francisco has to offer. You’re just a short walk (a block) to hop a trolly car that will take you to Fisherman’s Warf, Lombard St., Chinatown, and more. It was a 10-12 minute Lyft ride to Oracle Field for a Giants game. And if you’re in to shopping, the hotel is 2-3 blocks from places like Nordstrom and Macy, and more. We will definitely stay here again. Thanks William for offering this place. And thanks especially to the wonderfully staff. Could not have asked for more.