Addy was extremely helpful with timely communication prior to and on our arrival. The apartment was exactly as it was described. It fit our needs well and was in a very convenient location in proximity to areas of interest (Fisherman's Wharf, etc.). We apparently disturbed the neighbors as we needed to make a couple of trips up the stairs during our late evening arrival, but Michael (after receiving the neighbor's complaint) was very understanding when I explained that we were fast asleep shortly after we settled in. No trouble after that.