Jan was wonderful-- she was there to help us get in and check out, which can sometimes be a hassle. The location was AMAZING!!! A block away from some of SF's most famous restaurants. We were so close, we were actually able to get in to Tartine, Limon, Delfina and Bi-Rite Creamery without any kind of wait. The room was airy and bright and spacious. It was a great stay!