Dana was very responsive to my messages and help accomodate us for our early check in. The Donatello is an amazing place to stay. Its location is perfect ( two blocks to union square ) and there are also great amenities like the spa , sauna , gym , club lounge and bar. The room is very spacious and the bed really comfortable. Despite the fact that timeshare units are not able to be cleaned by the hotels cleaning crew , the room remained spotless when we entered and concierge were more than happy to give us fresh linen and towels. I love this place and would definitely stay here again.