Erica & Dennis were great! Everything we needed to know about the bnb was communicated before hand and Erica was always on hand, responding within 30 seconds or so. Their house is on a very steep street so my dad and I (unaccustomed to the height) were struggling with the parking but Erica and Dennis were extemely helpful. Their in law unit has a great kitchen/shared space area with great light and the bedroom is comfortable with awesome ventilation. We never heard or saw Erica or Dennis except when Dennis came to help us when we were struggling (a theme) with the door. Everything was clean, well stocked with thoughtful touches for any kind of traveler (including lacroix in the fridge for all the millenials). The space was also one of the most prepared spaces for any kind of diasaster including first aid kits, emergency lights, earthquake instructions, so you feel taken care of. This house is in a very suburban part of southeast SF, beautiful sweepings views but not exactly walkable - however a close driving distance to anything you could want! My dad is already making potential plans to stay again!