Host responded right away as far as booking goes, but he took a little longer to answer any other questions. This is actually more like a dorm/hotel, some rooms had bathrooms some shared. I had to share a bathroom but I never had to wait in line or even ran into other renters. The people at the front desk were really nice and helpful. This location is AWESOME! Right in the Financial District/Union Square. You're right down the block from a Walgreens that has EVERY THING. Just a few yards away from cable car stop. A block down from Union Square Garden. The rooms does not match the photos, nonetheless rooms were decent and clean with a fridge and a TV and a sink. I really enjoyed it. I recommend this place to every one, when I'm back in town you bet I'll be staying here again =)