Fai was very welcoming and made every effort to ensure we had a good stay. He checked in to make sure we had everything we needed during our stay. We asked if an iron and ironing board was available and he accommodated even though they weren't in the room originally. The location was perfect for getting to the MUNI that takes you downtown. If you need to stay in San Francisco, this is a great option. Fai really set up his place to host people well.