I am so happy that we "found" Dana on airbnb. We were really late booking a hotel for the SF Nike Women's Marathon, and when we checked, all hotels in the Union Square area were booked - including the Donatello.

But Dana was there to the rescue and we were able to secure a GREAT room for that weekend! I have seen this hotel many times before but never knew how awesome it was until this past weekend!

We stayed in room 719 and had no problems with noise, etc. I had to be up by 3:30 the following morning and I fell asleep with no problems and woke up feeling ready for the race. I'm usually a light sleeper and was a bit stressed over not being able to rest enough based on the reviews I read here and on tripadvisor. But there was only "normal" city noise from the street below and nothing out of the ordinary. The room was also very spacious! We had a King sized bed and a twin sofa sleeper - which was suffice for the 3 of us staying there. The microwave and fridge was also really convenient! Check-in and check-out went smoothly, and like everyone else said here (and on tripadvisor), customer service was top notch!

Dana was the easiest and quickest to communicate with! I am so happy we found her and can't wait to utilize her in the very near future!