The four of us loved staying in Cynthia and Steve's apartment. I think it was the most comfortable bed I have ever slept in. The kids weren't quite as positive about the sofa bed but other things made up for that, not least George the dog who we met out in the street. We didn't meet Cynthia but she was very helpful in advance of our arrival and Steve was also very kind. He gave us recommendations of places to eat, gave perspectives on some of the quirkier San Franciscan sights we saw and was very gracious when we were so late in arriving. The apartment and area are great- I wouldn't hesitate to recommend it.