Our host cancelled our reservation at the last minute, on the day of the reservation,
without any explanation, apology, or referral to another possible apartment.
This, after numerous texts and emails in the preceding days. He had ample opportunity to cancel then, instead of letting us travel cross country, arrive in San Francisco, not having any place to go, except his rental. We found this choice on his part to be mean-spirited,
selfish, unethical, and deeply disappointing. Herbert should not continue to represent Airbnb, in my opinion.