The staff member was so kind, and really helpful!! Beware, however, as the property is not clean. As soon as we checked in, I had to cancel due to the room. We went to a more tourist hotel afterwards. I didn’t even care I lost over $400 at that point. There was hair all over the bed as well as the furniture damaged with scratches from people. The room had some cleanliness issues. The outside was as expected, but had trash over flowing. Charming on the outside, but very dirty inside.