Alice's place was very cute and clean. She left out snacks and maps for us when we arrived, along with a binder of info about the apartment and location. The neighborhood is beautiful, but without a car, it's not terribly convenient to get into the city, although not entirely inconvenient either. We used Uber a lot to get to the BART (which cost about $9), which took us straight into the city. You could take the bus (within walking distance) to the BART as well, but it was easier for us to just take Uber. We didn't get to meet Alice, but she was very responsive the whole time. The only complaint I have is that she told us that she would hold our luggage before we left San Fran, but then she later told us that this wasn't an option anymore, so we had to scramble to find a place to hold our luggage before our flight. Other than this, we enjoyed our stay.