Rachel was a real sweetheart (we liked her so much we all made plans to grab coffee in the neighborhood sometime!) and took care of any questions we had very promptly. She really went above and beyond in every way, and was generous and understanding when we had a hiccup leaving on time. And the cottage is charming! We couldn't believe how large it was! The setup is funky in a very cool way, and we were very comfortable during our stay. GREAT location, too!