Franc and Carl were very responsive and accommodating. They were able to provide me with an early check in as well as a quick resolution to a key issue. The rental itself has basic amenities, but stands apart in location, privacy and beautiful garden views/natural sunlight. The rental is up two flights of stairs, and has its own separate floor shared only with one other private rental unit. It is located toward the back of the house, so it doesn't receive much street noise. It has a private bath and ample closet space. The rental comes with parking, but it's a tight squeeze for a larger vehicle. For a quick trip to SF, this place is perfect!