The team responses in a timely manner and the self check-in process is simple and easy. The unit looks exactly like the picture but 2nd room is not inside the main unit and needs to go through a utility room which is also connected to garage and the outer door which the upper unit neighbor can enter anytime which is weird. The garage is spacious enough to fit a SUV but note that no garage remote is available so you need someone to enter from the main entrance and open the garage from the inside every time which is not convenient. Parking off-street is difficulty but you may park a second car right outside the garage door.