Joe was clear and responsive to my messages. He met me at the door when I arrived in SF. He showed me everything in the apartment, which matched the pictures and description. His clear instructions were supported by signs around the apartment, so I did not forget where to put the key when I checked out. Overall, it was a comfortable stay. I slept well because the bed was comfortable and the atmosphere was very peaceful. I appreciated the heater because it was pretty cold when I first arrived in SF. I was able to open the window/sliding door for extra ventilation when I got a little hot. The whole place was pretty clean overall. I would recommend this place for travelers who don't need frills but would appreciate the space, peace, and quiet.