I paid the extra $15 for early checkin so my work schedule wouldn’t be interrupted. When I got there, the other guest was still in the room, it wasn’t cleaned or ready etc. They had completely forgotten I was coming. The host was very apologetic and tried to make things right. I finally got into the room a few hours later, unpacked. The host came into the room to pull out the fridge and a swarm of cockroaches came running out *shudder*. I packed up and left, once again taking the hit financially and having to find a new place last minute. The host was very kind and took full responsibility. I just wish there was a way to keep these situations from happening, it is so very frustrating and Airbnb does little to compensate the loss.