Communication with Regina was quick, thorough and friendly! The apartment was very clean and comfortable. The bedroom is near the front door and right next to the bathroom, so the set-up is good for a shared apt. situation. It's in the perfect location - close to bart and the ferry into the city. We loved being within walking distance of downtown Oakland's restaurants and coffee shops. We also rented a car one day and were able to find parking in front of the building. The only negative was that the bed was too small for two people.