Alicia sent out timely communication to me (a day before my trip so I wouldn't have to look for it in my email inbox) with all the pertinent info. The place is clean & cozy (simply decorated, but with taste & heart). Quiet neighborhood - no street noise ever. It feels safe & family oriented. Great location (20 min to Oakland airport, super easy to hop on the freeway 580 to go to Berkeley or SF). This was our "base camp" for exploring good eats in Oakland Chinatown & Jack London square at Oakland water front, breathtaking nature in Pt. Reyes, etc.. The room is quiet during sleep hours, but we could hear footsteps and conversations from upstairs and adjacent space mid-day & early evening, which is to be expected during those hours and no big deal. My sweetheart who is a light sleeper slept really well. We like the window shade that blocks out light completely.