My husband and I booked Regina's place because of it's good value and location. It was easy to get to the 12th St/Oakland BART. We appreciated the private bedroom and bathroom, which were in the front of the apartment, a little bit separated from the space that Regina (the host) uses. Check in was easy with the door codes. The bed is a double with a firm mattress, which I thought was comfortable, but my husband felt was too hard for his back. The bathroom sink and shower drained fairly slowly. We appreciated the shampoo, soap, and lotion in the bathroom. There were also plenty of towels.
We had an incident during our airport travel where a bottle of tea tree oil spilled in our things. We cleaned up the best we could (washing out the bag in the sink), but Regina was bothered by the smell the next day and so she entered our room while we were out to check the source of the smell and open the window. She messaged us about this and we apologized and explained the situation. She messaged us back with some tips for cleaning up tea tree oil and we felt surprised and chastised by her statement "I’ve closed the door so the smell doesn’t escape but let’s talk later." We felt that the smell has almost entirely dissipated, and in talking to Regina in person, when we offered to follow through on the cleaning tips she had suggested (baking soda and Dawn) if she have either of those supplies, she said we didn't have to. There was a strange passive aggressiveness to her mixed messages, which made us feel rather odd and uncomfortable, like we were walking on egg shells. Because of this, we tried to minimize our interactions with her for the rest of our stay.