Crystal was very responsive and easy to communicate with. She was also able to accommodate an early check in for us. The house itself is nicely furnished, clean, and perfect for our group of 7. The sofa bed is extremely comfortable. The kitchen was well stocked with pots/utensils/appliances, so if you want to cook you'll be able to. The bathrooms were also stocked with shampoo, conditioner, and body wash. Would definitely stay here again if I visit Oakland.