We rented this home to spend one night and get ready for a wedding. During the week of the wedding, the host messaged me requesting that I cancel the reservation because her previous guests had parties where the police was called. She insisted that I would get a full refund which was not true. I would only get the cleaning fee back. I ensured her there will be no party and we only needed the home to get ready in. It would be a huge inconvenience to cancel and there were no other homes in the area available to meet our needs for the bride, groom, bride’s parents, groom’s parents, bride’s sister and her family that included a 1 year old and 2 year old. I told her if she needs to cancel please to let me know ASAP so I can figure out how to plan. Eventually her son/daughter said there was a language barrier and ensured my reservation was good.
I asked her how we should check in. She said she would be there to open the door. At check in time, she was not at the home to open the door. The door was unlocked. The host was called and did not provide a key. She stated not to worry because she lived next door. I told her we do not feel comfortable leaving our belongings in the home unlocked and without a key. Eventually she stopped by and dropped off the key making the bride and groom late for rehearsal. She then started taping the wifi password around the home. We also noticed the floors were filthy. There was mold on the shower curtains. There were dead bugs all over the home. The children’s feet were entirely black after a few minutes. She also posted signs asking guests to take their shoes off and wear the slippers that were provided. The slippers looked used so we did not feel comfortable using them.
The morning of the wedding, the bride’s dad stepped outside to get fresh air. The host came out of her home and asked him to go back in the home and close the door. He felt that was very rude and strange. Staying at this home felt very uncomfortable.