first of all, my arrival was bad. my flight was cancelled, so i arrived in sfo later than expected. I asked peggy if i could check in minutes later than 9, which she responded "sorry. 9 pm is strict. if you are not going to make it i will see you tomorrow". at 9:15 i was at 12th st / oakland city center ready to get an uber to get to her place in 7 minutes, but she was already out of touch. she had sent me a message at 9 pm saying "see you tomorrow at 4 pm". i had nowhere to stay. everything was booked or too expensive, and it was too late to book a new airbnb for that night. i had to get back to the airport and sleep in the arrival's terminal. I requested a refund. Her lack of empathy had really disgusted me. Knowing that u have a guest that has just arrived to a new city, that may not have a place to sleep, and giving him or her no option at all to check in when arriving minutes late (because flight was cancelled) was something that really upset me. The day after she justified her actions by saying that when a plane is boarding and you are late, the plane does not wait for you. I thought that at certain times it's better to be compassionate and kind, regardless what airlines may be doing. She declined my refund request. Airbnb got involved and refunded me the first night. She allowed me to check in after 4 pm. I arrived at 3:45. I sat on the patio and waited. The patio (including chairs) was absolutely dirty. She was 5 minutes late. Guess strict arrival time is just for guests. Peggy was nice and friendly to me, even though we had exchange messages that were very direct (i wrote her that she would be embarrassed of herself if she ever finds herself in my situation and receives the same treatment from a host as i got from her). She informed me the wc had no water running. No option to flush, only at certain times, when she would open the key to go and flush everything collected during the times with no flushing. You put the toilet paper in a basket, not through the wc. The guests receive no key at all, because the doors are always unlocked. I learned then that not letting guests check in after 9 pm is really a choice. I couldn't rest well at night. No ventilation. It felt dirty and stinky. It is not that big for the quantity of people, but that is the reason of the inexpensive price. In the room there were only men. It was not a backpacker kind of hostel. The positive aspect of this place is the location, close walk to bus stops that take u in 20 minutes to sfo for $4.50 one way. but still, if you have the chance...