I didn't get to meet Barbara in person but she was very nice, accommodating, and responsive. Not gonna lie, the bed bug warning really scared me the first night (this was my 4th work trip to Oakland and never heard of the bedbug problems before), but I appreciate that she is trying to be cautious because you never know! I personally wouldn't walk around in this particular neighborhood by myself especially when it's dark outside, and I suggest Uber. The room was cozy and had all I needed for two nights. The cats were so cute and friendly.