Although we didn't get the chance to meet Marlene she was very easy to get in touch with to answer questions we had. My boyfriend and I stayed there to go to a Warriors game and we were literally 10 min away. Nice central location. The space was exactly how it was described. Marlene even had towels and wash cloths laid out for us. It is was very warm and cozy. The wifi worked great. We also felt very safe and accessing the key was super easy! Had an older smell but other than that it was worth the stay