Jose and Julia, first and foremost are outstanding hosts, with very clear communication. They respond immediately to questions and act on requests. They were not present at the time of check in or check out, but we felt confident that at any time we could reach them and if you follow the provided directions, both check in and check out will go flawlessly. The neighborhood is "lively" as described, but not unsafe. The unit is very central to lots of East Oakland and just a quick trip to Grand Ave or Lake Merritt making it very convenient. The only negative, which was not really negative, just different that expectations, which could be my fault, was that the space looked larger in the photos than it actually was in person, but it did accommodate my husband and I and 3 of our children. The bathroom is large and everything looks very new and really clean. There are signs everywhere so that any information you might need is readily available. Overall, this was a stay that met all of our needs and we were comfortable. Again, the best part, was the hosts who were personable, responsive, and informative. They definitely earn their "Superhost" staus.