Courtney was very courteous and quick to respond to questions. She also checked in to see we were doing okay during our stay which I appreciated. The bed was comfy and the little notes here and there made it easy and convenient to figure out how to use everything. We traveled with 2 dogs and they really loved the backyard of the house. It was convenient because we didn't have to walk the dogs in a neighborhood we don't know. The place is close to freeway access or BART if you need to get anywhere. The neighborhood and stay was very quiet which was welcome. Overall I would definitely stay again. Thank you.