Cleanliness: Floyds home was clean and the furniture and beds were nice and comfortable. Bathroom was clean with two sinks which came in handy while getting ready in the morning. Check-In Rather than a key/lockbox type check-in that we're very used to, this check-in was using a wifi app called "August". The download was ok, but the added instructions that Floyd could see on his phone did not appear on my phone. Additionally the check-in date on the app was our check-out date so we needed Floyd to help correct it. After corrections were made the app work fine. Communication: I felt like a needy customer after awhile because a lot of what we previously took for granted at other vacation homes wasn't available. I own a rental property and have had the same renters for about 4 years. We also use vacation rentals about 2 times a year and never any issues to mention. This stay was different. Some of the issues were a nice large Vizio TV, but it came with 5 remotes and only one to two lines of instruction on how to use only 3 of them. Then the receiver on the TV stopped responding to the main remote on day 1. That day Floyd came down while talking a call on his headset, put some batteries in the main remote, hit a few buttons without really explaining, said we should be good, and left. Batteries didn't fix the issue. The TV was just intermittently unresponsive and then became completely unresponsive. Couldn't even power it off with no power button on the actual TV and the power cord wall-mounted and difficult to reach. With so many gadgets attached we didn't want to start unplugging cables and make matters worse. We had no TV for a few days and my family was getting frustrated. I ended reaching the power cord at the back, resetting the TV to get it to start working again for a while. The kitchen had no mixing bowls (Floyd brought down a small one), no extra garbage bags, only a couple dishwasher tablets and just a couple towels to hand wash dishes, no a/c control to cool when the sun hit the west facing windows which caused the home to get very stuffy after being out and about for the afternoon. Floyd texted and said opening the windows and sliding door should work with the crosswind. Floyd texted me later that for security reasons we need to keep everything shut and locked down whenever we were not onsite. We respected his request but once again it was stuffy in there when we'd return. Floyd brought down a small personal fan, so we ended up going to the store an buying a larger fan for the middle room. No cookie sheet (Floyd left one at the door), no toaster, no hair dryer for the girls (so I bought one) and on the last day we bought some wine for dinner but no cork screw....