Even before our trip, Jennifer was so responsive to my questions. My husband and I were taking our first road trip with our 7 month old and I inquired about space for a bassinet and Jennifer even assured me there was an air mattress available if I needed. Throughout our stay she was always responsive to my messages. The space was perfect for the three of us and the patio offered a nice outdoor area to relax and the parking space made it super convenient to take baby in and out of the car.