Lucy reached out to me immediately once she had found out her previous guest smoked inside the Airbnb against her will. She let me know that her cleaners made sure to keep the place well ventilated to deodorize the place. Upon arrival the Airbnb still had a pretty strong smell of smoke but Lucy was kind enough to go buy some deodorizing scents to help out. She was very easy to communicate with & checked with me throughout my entire stay. My stay with Lucy was great & couldn’t have asked for someone better. She handled the issue professionally & gave a few options to resolve the issue. Highly recommend staying with her!