Diana was very welcoming and even offered to help carry bags down to the unit. The unit is very spacious, even including a game room area. The kitchen was just updated with brand-new cabinets and a full size fridge, so was even better equipped than advertised. Diana thoughtfully had bagels, coffee, oatmeal and other goodies ready to go for breakfast. The weather was rainy while I was there, or I would have used the large deck more. And spectacular hiking is literally right across the street. Perfect unit for an active vacationing family.