Diana was very responsive and went out of her way at the very end of her extra long workday (10pm) to meet me and make sure I had everything I needed. The unit is as pictured, and offers LOTS of room and privacy...with your very own, huge living/game/TV room, and outdoor porch. If you like having room to spread out, this is the place for you! The location was perfect for me, in a quiet neighborhood with relatively easy access to freeways for my commute to San Francisco. I would happily stay here again.