The hosts are terrible. They are ultra defensive, angry, and hate filled people. They are totally blind to their own selves and think everyone else is the problem. I would not recommend anything associated with these hosts to my worst enemy if I had one. I have no clue why this place has decent reviews. And yes, they are super hosts and will brag about this to you. We were trying to find parking and we called the host and said the area looks really unsafe have there been any break ins? She said no, but make sure to only park on a particular street. We couldn't find parking on that street and we wouldn't want to, there was broken windshield glass in 3 separate areas on that block and a really dirty mattress. Also, when we parked temporarily nearby a creepy man came out of nowhere and approached the back of our car and just stood there staring at us until we drove away. The host then texted us and said "don't leave your stuffs in the car". We did not feel safe staying here, we called Airbnb and they said that either they or we can call the hosts and ask for a refund. Airbnb said that the host is adamant that they will not give a refund and that they already said it's only street parking and they're not responsible for what happens to the car. Street parking is fine but the area is unsafe. So then we tried to call the hosts and discuss this, what we were met with was not what we were expecting. EXTREMELY rude, yelling (it wasn't on speakerphone and my wife heard the whole thing), aggressive, defensive, condescending, pretty much sadistic behavior directed towards us by the host. They said that we've never lived in the Bay if we need to be told to not keep stuff in our car (we never asked to be told this because that's common sense and I lived in the Bay for 4 years, my wife in Oakland for 2 years and she literally ran almost all of Oakland because she used to train for marathons). They vehemently rejected our ask for a refund with a loud NO so we can find a different place to stay. This was not an ideal situation for us either, we were only there for 1 night and why would we want to spend our time looking for a safer place to stay at. They basically told us our concerns were not valid and that we were insulting them saying their house was unsafe (we never said their house was unsafe we said THE AREA), they said that they shouldn't need to tell us to not leave our stuff in the car (no duh and no one asked you to). When I said it's just one night they said oh yeah but we can't find another person to book this tonight (they weren't going to get another booking anyway, I booked two days earlier and the whole weekend was free). Reminding you this was all said to me in an extremely aggressive, angry, and condescending tone which the hosts denied. My wife calls later because she's appalled at how rude they are and the hosts continue in their deranged manner, saying that they told us not to leave stuff in our car out of courtesy, that they were allowing us to park somewhere where no one has been allowed to park before, and then they had the nerve to ask why we were calling again what do you want an apology?!?! (uh, we're paying guests?? and it says on your info you are available by text or call maybe you should update this if you don't want your guests to call) as if we shouldn't ever speak to them, and we said calling cause we need to know what car you have to know which one to park behind if we have to stay here. Eyeroll. They said condescendingly there's a lot of great hotels in the area, mocked us and said if you feel so unsafe and uncomfortable stay at one of those but that they will not give a refund. They continued to talk over us while we spoke calmly, we barely got any words in truly. We just kind of tuned them out after a little because it never was about us and our experience. It was about them getting their point across, keeping the money, and hotly throwing unfounded accusations our way to avoid what the true conversation should have been about. It's honestly so comical that we have to encounter hosts like this. I've always had great hosts with Airbnb, these two are horrible. This is the problem when people rent out their own places, some have elementary people skills and they can't handle it when stuff hits the fan. These hosts went awol over what? It didn't have to head this direction but wow I have not seen this level of defensiveness before. We told them they need to take anger management classes which they continued in their sadistic way to laugh and say no we don't, no we weren't yelling, and no, no, no, no, no. It's all THE GUEST, GUEST, GUEST, GUEST, GUEST'S FAULT. These people need help. I do not recommend this place, this area, and these hosts. There are plenty of beautiful areas in Oakland you can stay in with respectful and actually courteous hosts. Unfortunately for us, it was only for a night and because we booked this only two days before this was practically the only thing available. Hmmm wonder why. We should've done more research. So, plan ahead and don't let these hosts ruin your stay. Saddest part about all this? Was just trying to get away with my wife for our first little getaway in over a year with her being an ICU nurse, victim of a crime, having surgery because of it, and spending