Safe area in Oakland, near the major highways. Meets every basic need. There was one issue where there was a power outage. Jen quickly responded to me when I informed her. She reached out to the power company and gave me diagnostic info + and timeframes for the issue to be fixed. That was my only issue and idk if that could have been avoided. She also placed helpful note throughout the home to help find items etc. no complaints and i would book again.