Not a good check-in experience. I was supposed to check in at 8am, contacted host at 7am hoping to check in a bit sooner. Host responded an hour later saying the room was occupied and needed to wait until the guest checked out. At 11 he told me the room would be ready in 2 hours-which would have made it an extremely late check in due to overbooking. Unclear instructions, when I arrived at 4pm the lock box was inaccessible. Host relies on guest to do his work as in letting me in. Sadly, he never offered to come and let me in himself, just expected me to wait until guest unlocked the door which never happened. Be careful here, The lock pad should be outside the metal gate instead of inside on wooden door because current guest can lock outside gate, preventing new guest from checking in. The refund process was confusing as well.