Niki is a great host. I never met her personally but she was easy to communicate with by message and was always quick to respond. Her apartment is large and comfortable and my daughter and I appreciated having our own bedrooms. The well appointed kitchen made it possible to make our own meals and save money. Bottled water and a few snacks were made available for us, and I was grateful that a hair dryer was also provided. The availability of TV and WiFi was also greatly appreciated. Self check in and check out was offered and went smoothly. The apartment is in a safe neighborhood and was close to a gas station, coffee shop and grocery store. The only drawback (and it's not really a problem as long as you allow enough time) is heavy traffic and distance to San Francisco. Not being familiar with the area we had to get used to allowing enough time for everything, but Google maps worked great and the travel times stated were spot on. The closest BART station felt safe and it was a 25 minute ride into downtown San Francisco. The Alcatraz ferry, Fisherman's wharf and Ghirardelli Square were all a doablewalk from that downtown station. If I ever get the chance to come back to the San Francisco area, I will plan on booking these accommodations again!