We booked Jay’s place due to decent reviews and its proximity to the airport. Jay was friendly and was willing to accommodate any check in time. We checked in around 9 PM.
Upon arriving, the room did not seem very clean and there was a not so pleasant smell. We were very tired from walking all day in the city and decided to just go to sleep. Very quickly, both my husband and I started to feel itchy. We inspected the bed and found that the sheets had hair and were not very clean. We decided to try again and went back to bed, to only feel more itching. My husband developed some redness and rash a few minutes later so we decided to call Jay. He was very responsive and came to our room to look at the bed with us.
We didn’t find any visible bugs but we absolutely didn’t want to risk taking home any bugs with us. So checked out from Jay’s place at 11.30 PM and got a hotel room near the airport for the night. Thankfully, the airport Marriott was available for a decent price. Jay initially agreed to refund the cost for the night but later he wanted information on the exact time of the hotel booking. I provided this information to him - I didn’t receive a hotel booking confirmation as the email on file was an old one but got the information he requested by emailing the hotel staff and forwarded the thread to him. He got a professional inspection done 5 days later and sent me a report that there were no bugs. But the report didn’t look complete. Since the report said there were no bugs, Jay said he wouldn’t refund which is fine but I just want to post this for future guests out there. The last thing we wanted to do that midnight was to check out and find another place to stay! We didn’t have a super early flight out so it was manageable.
I am a regular airbnb user - have stayed in homes both within the US and internationally. However, this was a new experience. Have never had to check out in the middle of the night and deal with the hassle.