Hello fellow travelers! I hope this finds you well.
This is an important note to the Airbnb community at large. We must work as a community to hold hosts accountable and share our honest experience.
I believe in trying to resolve any issues with the host(s) directly. I attempted to do so with Nish and her husband. Unfortunately, they were unwilling to take responsibility and accountability. Nish, her husband and two children live directly above the unit. Their children constantly run back and forth, back and forth directly above the unit, along with their animals. Voices, walking and noise can all be very easily heard. I’m a reasonable person when it comes to sound but this is excessive and persistent. I spoke to Nish’s husband in-person about it and he expressed no sympathy and did nothing to resolve. The excessive noise continued and persisted. I was given no choice but to check out early. They did nothing in terms of compensation and showed no remorse via message communication.
Secondly, the unit looks nothing like the photos. The couch, lighting, flooring, desk and decor are all starkly in contrast to what they advertise. I feel this is akin to fraud given that I paid for an experience and service that was not provided.
The cleanliness was subpar. Dirty fridge with old food and crumbs, sink with residue and hair from previous guest.
Last thing, the tv was not setup at all. They advertiser multiple tv platforms to be included and ready to go (HBO, Disney+, Amazon Prime, etc.) and none were setup. Nish’s husband spent the first hour of my stay coming in/out of the unit trying to recall his login details.
Overall, I would say the biggest thing to note is the lack of character from the hosts. That is the biggest concern I want to impress upon the Airbnb community. When you deal with a host like Nish that has the inability to communicate, find mutual solutions and take responsibility, there is only so much one can do as a guest.
Some hosts are not meant to be Airbnb hosts, and that is OK. I wish the host and family all the best in their future endeavors.
Kindest regards,
Rebecca