There were several people involved in the process, not the owner listed. Check in instructions were half way delivered. Representative Patrick failed to provided email to sign into swiftlane app to unlock main gate to retrieve key for apartment. Was unable to get a hold of any representative or primary host and waited 4 hours for Airbnb to handle the situation. The area is full of homeless and graffiti, cars parked in double lanes. If you book this place ensure that you received all pertinent information needed to enter the place.