LaurieAnn was very kind and communicative. She took the time to make sure we had everything we needed, offered us plenty of suggestions and friendly conversation, and also gave us space to do our own thing. We could come and go as we pleased, and the room was cozy. Safe neighborhood (and quiet) and great location for getting around Oakland. Also, really close to Lake Merrit and Grand St. where there are a ton of cute cafes and shops. We loved Oakland.