Susan was very responsive to all our inquiries. We spent 5 days and enjoyed our stay as the unit was cozy, comfortable, and beds were great! Neat and clean inside with good cross ventilation airflow. It is an active neighborhood with kids, cars and significant noise in the background from the I-580 traffic. However, being so close to I-580 affords easy access to most of the Greater Oakland region. It was good value for the amenities and interior comfort present.