I checked in, the location was not as I expected. It smelled like dog and had dog hair all over the place. The toilet seat had not been cleaned in addition to the bathroom sink head, kitchen counter, microwave, floors and couch. I informed Keith of my observations and that I needed to use the restroom and take a rest before heading off to a conference that evening. He said the previous resident had an emotional support dog and he’d send over a professional cleaner. He ended up sending over his wife. She vacuumed the couch cleaned the counter, sinkhead, microwave and removed the excess left in the toilet seat from the previous resident and put out a deodorizer. The couch was such a mess a mess that even Keith’s wife said we’ll probably just have to throw out the entire couch. This entire process took around 1.5 hours to communicate, await her arrival and for her to attempt to clean the Airbnb. I was not able to use the restroom nor take rest during this time. When she left the place still smelled of dog and as I walked around in my socks for 5 minutes my socks ended up covered in dog hair. I informed Keith about it, and that I have an allergy to pet dander and asked for him to send over a professional cleaner. I let him know the next morning that I woke up having an allergic reaction and He refused to send over a professional cleaner. I ended up involving an Airbnb support representative because I was only staying in Oakland for 3 nights and was there for a business conference so it would’ve been extremely difficult to try and find another place so last minute. I ended up needing to come back to the residence in the middle of my conference, move to another residence and cancel my reservation with Keith. Keith refused to give me a full refund. I was very irritated as I would now be spending more money to book something the day of than I’d initially planned to spend. I was also spending money on gas to make new arrangements, and all of this took up time that I did not have. I would say this experience was pretty disastrous. I would never in my life want anyone to be treated as I had.