Margaret had messaged me prior to my arrival, and prior to me messaging her. I liked that as it assured me that she knew and was expecting me. It was also nice to know where the keys were kept before I arrived. .....and the lights were left on. I appreciated that! We had gone to the grocery store to buy some things before we came to Margaret's but it was still so nice to see that she had stocked up her refrigerator with some essentials. I thought that was such a caring thing to do!! Very much appreciated. And the apartment is so cozy, just the right size for us!!