Didn't actually meet Jason but everything was planned accordingly and he was very prompt to respond he made it easy for us to get in the room and once we were inside it was very clean and there was many clean towels for us and a lot of utensils. Although we did take home some left overs it would've of been convenient to have a microwave the oven did us good too. I'm not sure if there was ever a TV there because I saw a remote but it would of also been nice to have a tv luckily I took my iPad so we could watch movies and relax after being out All day. Over all the experience was really good the room head equipped with a heater, wifi and your own private fridge didn't get to check out the hottub but it was there for us to use. I definitely recommend