While I never actually met them, communication was great and the place was really cute and comfortable. The only reason I might not stay here again is due to the fact that the drive to/from San Francisco can take a while depending on traffic, and the toll adds up just a little if you're going into the city each day (or multiple times a day). It is also on a fairly busy street, so could be noisy at times, so bring earplugs or a sound machine if you want to try and block some of that out.