Melissa was really friendly and welcoming in the beginning & added some very thoughtful touches to our room when we came to stay. Unfortunately our car got broken into right in front of the building and caused heavy damages as well as stole expensive car parts only a few days into our stay. We originally booked for one full month but due to feeling unsafe in the neighborhood, we requested to see if we could pay for the nights we did stay and leave early to allow her to re-list her listing.
Instead of coming to a mutual agreement, she avoided communication with us and kept telling us the approval to alter our check out date and allowance to only pay for the nights we stayed was contingent on Airbnb allowing her to re-list, which I later found out wouldn’t be an issue so long as we altered our check out date.
We ended up paying a full month rate for only 5 days at her place, with a broken car and stolen parts.
What bothered me the most was that she was extremely friendly but then failed to represent herself come time we wanted to make the changes and receive a refund.
Very unfortunate that there was a lack of communication and support was available to us.
I would only recommend this place for solo traveler with no car who needs a place nearby prime Oakland locations.