Room was like a hotel--linens, snacks, kitchenette, great shower and comfy bed. Alex was super responsive and helpful. As a single female I did not feel comfortable walking the immediate neighborhood at night--not because it was particularly dangerous but because there wasn't any nightlife on the street. It was perfectly fine during the day, though and I wouldn't think twice about it if I was with someone else. Great place, I would stay there again if I had business in downtown Oakland.