Very good experience. Julia went out of her way too make sure our vacation to the Oakland area was everything we hoped.. she was quick to reply to messages and quick to help the couple of times we needed her with extra wash clothes and tips for places to see. When we needed a later checkout, she was very helpful to ensure that it was possible. We was a little worried about the safety of the neighbor hood. She was truthful to answer questions and put our mind at ease. We stayed 7 days and never had any issues with safety. Close to the Oakland stadium, easy travel into San Francisco for day trips. At night coming in late after night baseball games there is motion lights down the side of the house for added security.