This is a very nice and clean place to stay. It is small but cozy and is gated in a secure building. We didn't meet Brittney but she communicated with us so check in/out was easy. It was a cold weekend so there was a space heater provided in the apt which was nice but it sometimes got too hot in the middle of the night so we were getting up alot to adjust it. We parked a block away and moved our car daily to avoid street cleaning times (note: street cleaning is late at night here so read the signs before you park anywhere.) The BART is within walking distance and the ride to SF was pretty quick.
I will say, just as the description does, the area is filled with homeless people and I did feel like they were pretty aggressive and not friendly. I consider myself a pretty seasoned city dweller coming from two major cities and even I didn't feel completely safe in this area. It seemed like there was always someone just lurking right outside the gate and we ran into some shifty fella at the parking lot next door. If you stay here be aware of your surroundings at all time and don't put your guard down.