I want first to state that the Airbnb review site didn’t allow me to leave blanks for questions I could not answer. I never saw the inside of Loushana’s apartment. Hence, all responses to the questions about the apartment interior reflect nothing other than wanting to successfully submit a review. Please ignore those responses.
Here’s my experience with this rental:
The exterior lock box was broken and I could not access the key to the internal door.
Loushana later characterized the lockbox as “tricky.”
I have successfully used many lockboxes.
This one was broken.
(And even if the owner thought it was “tricky,” why subject renters to such stress on a basic and very easily fixable issue?)
I reached out to Loushana several times, via both messages and phone calls. After a while I also reached out to Airbnb.
The sun set, I was outside with my luggage in the dark, and I heard nothing.
After about 90 minutes Loushana finally contacted me. When she offered to refund my entire prepayment I gratefully accepted.