Smooth check-in and out. Jess might be the most responsive host I've ever talked with. She dealt with problems efficiently enough that it won't take you more than 30 min. The space is beautifully done! Really had a hard time choosing from different suites but loved our Iris Suite anyway. It was cozy and stylish. The living room had great natural light in the afternoon. We didn't have a chance to play the piano. Maybe next time.