Elizabeth was WONDERFUL! She called our names out as we arrived like we were family. She gave us lots of tips on where to sight see and even more important she told us the best public transportation to use for each trip. She saved us lots of money. She greeted us each morning with a smile and coffee/hot tea. Oakland is a great place to stay to see San Francisco because the airport is easy to use and public transportation--all very close-- abounds. We would definitely stay again! We made friends with Elizabeth and think the whole experience was top notch.