This place is so quaint and cool! I believe the owner had someone in charge of the communication process and she was easy to get a hold of, and very informative, and quick to respond! We were traveling to SF and it was the perfect distance from the city (take a Lyft or Uber, driving is a night mare) Only down side, which is stated in the description is parking was a nightmare to find! Not the owners fault, but something to consider in case you have to walk with kids or lots of luggage. Loved the area, and the process of checking in and out was a breeze! If I ever come back to Rockridge we will come back to Tonys place!