My husband & I stayed at Joe & Jade's place in October for part of our vacation. The apartment is on the 2nd floor and is private. We never heard or saw the owners, but they were very nice and responded very quickly to any questions we had via email. The apartment is in Oakland, which can be sketchy, but we never felt unsafe. We took the Bart to/from the city to 19th street every day - then either biked and/or took a scooter the rest of the way to the apartment. We never felt uneasy or even saw many homeless people. (Now if you go a few streets over to MLK, that's a different story.) But most everyone around town walking, biking, or taking public transit were working people just trying to get to work. The apartment itself was nice & clean and well appointed. The street was busy, but quiet. It is right next to the public transit line, but honestly we never heard it. The only prob we had was that we could not get the A/C to work. My husband tried to adjust it several times, but we could not get it to cool the apt during the day. The nights were fine b/c it was quite cool after the sun went down & we would just crack the windows. So during the day, we would just close the curtains & also turn on the ceiling fan & oscillating fan. But we were also gone most of the daytime...so it didn't bother us that much. The kitchen window was the only one without a curtain, not sure why, but no biggie. The bathroom was nice, clean & had extra toiletries just in case you forgot something. The hot water was a little finicky, but the owners had notes in the bathroom to let you know. I'm sure it was just because the house is older... but you had to turn on every single faucet and let it run a few minutes before you got hot water in the shower. A little inconvenient, but nothing too crazy. As long as we had hot water, I was willing to wait a few minutes! Overall we thought it was a great experience and we would definitely stay here again & recommend to others! Thanks Joe & Jade!