Zac was always available and responded immediately to any request I had like checking in earlier than requested. One of the best things he offered was a parking space in the garage!!!!! The location was absolutely perfect for all I planned to do in Oakland. I was comfortable and felt right at home. I would most definitely recommend staying there. I look forward to booking again because I visit The Bay Area several times a year. I usually stay with friends or relatives but would definitely look forward to coming back to Zac's to stay. Relaxing and comfortable in every way. this was my very first Airbnb experience too.