Sara was great, very good at communicating and making us feel welcomed. On the check-in day, Sara had found out that one of the beds' frame in the room got broken by the previous guest, and she wasn't able to get it fixed in time, so she had offered to let us cancel and look for somewhere else without any penalty. We decided to stay at her place anyway to avoid the hassle of looking for another place last minute, and Sara set up a very comfortable mattress with comforter and pillows in the dining room for us. She apologized many times and really wanted us to have a good stay. It was indeed a good experience as her place has everything you need. :)