Allison provided my partner and I with clear instructions in advance of our arrival. This made it easy and hassle-free to move in and make ourselves feel at home since no one was home at the time. The room and residence appeared perfectly as it was described, and we were greeted with their lovely dog, Maggie, and two cats, Mocha and Rosie (we're pet lovers!). Allison and Amy made us feel welcome at their home, answering any questions we had about San Francisco. When it was sweltering hot one day, Allison offered and provided us with a tower fan to make us feel more comfortable. I would recommend their humble home for those needing to stay in the Oakland area, near the Coliseum BART station.