Communication was excellent. Sharon was available and ready to accommodate our needs, including providing access to my cousin when I forgot to leave the house key. The cottage is a great value for both the amenities and location. Easy access to freeway, including downtown Oakland, San Francisco and other outlying areas. Close to grocery, restaurants, drugstores and other businesses. Quiet and lovely neighborhood. We were in town for a family gathering and felt very comfortable and at home. My cousin is excited and is looking forward to a return visit to attend the high school graduation of her grand niece later this year.