If you want to have freedom on your trip as well as essential items, do not book here. The problems didn’t start on Day 1. We arrived and and the windows were open letting in pest. Their page states nothing about No A/C in the details. There was also BLACK hair in the shower on arrival, shower handle not properly cleaned and the shower was dirty. (NOTE: my hair, as well as the other guests hair is honey blonde).
We had to run fans all day to be “comfortable”. The day when Our 3rd guest didn’t stay because she felt uncomfortable staying at the property. The host first contacted me when she arrived and was dropping off her luggage(with the help of her sister, she didn’t want to come alone to an unknown space). The hosts made it seem as if she was trespassing though she was registered on the reservation. We tried to forget about that because it was only the beginning of our trip. The next thing is what sent it over.. First let me start off by saying, this host attempted to charge a $75 damage fee for having to clean towels and other laundry that we couldve cleaned ourselves but due to the fact nobody has access to the washers and dryers we had to leave them dirty (common sense). That was a big problem we had as well; weren’t enough essential amenities. When we requested towels on the night of 07/15 we didn’t receive them until nearly 3 PM on 07/16 after reminding the host. Not enough towels for three guests at all. When we requested to have the towels cleaned they wanted to charge us $50 the second time. As we explained to them what happened they were not very helpful regarding their toilet getting clogged up easily. The hosts wanted to charge us $100 rather than extending exceptional customer service(or the service you pay for per AirBnb guidelines). We also had to purchase a plunger the next day which was all it needed. Their plunger didn’t work. Hosts also didn’t provide any bleach or sanitizer in their Airbnb space. When asked for sanitizer we were given an “all purpose cedar wood spray” from Trader Joe’s. Per CDC guidelines there should always be bacteria/virus killing agents around. There was also an ant and spider problem that we had to ask them to treat. We were given a chemical to spray and told “its summer time they usually come”.