Alex was fine and his communication was excellent. But the apartment/location leaves a lot to be desired. It's in quite a sketchy location (the Oakland bail bond industry seems to be clustered within 2 blocks of the front door of the building), the apartment has no external windows, and the bed was not all that comfortable (small, really cheap sheets and a cheap/thin blanket). If you're stuck needing a crash pad near downtown, this place will do; but it's completely utilitarian and seems overpriced.