Pamela meet us on our arrival and showed us around the apartment and demonstrated how to operate all the appliances. Pamela kept in touch with us during our stay to inform us of any work that was to be carried out apartment and to remind us of the rubbish/recycling collections. It was a very pleasant and charming property to stay in with all the amenities one would require. The apartment is about a 10 minute walk to shops, restaurants and cafes along Lakeshore Ave and Grand Ave, and about a 15 minute walk to Merritt Lake. If you stand outside the apartment on Balfour Street you can get a view of the bay area.