Unfortunately, I was unable to make the trip to SF due to a family member’s illness (not COVID related). By the time we realized things weren’t turning around health-wise, I made the tough decision to cancel my plans so that I may remain close to my loved one. It was within 5 days of the trip so there was only going to be financial loss for me, based on how I understood the AirBB “strict” cancellation policy. So as to ensure Charlie was aware this was not a malicious cancellation, I sent him what I thought was a good message that made it clear I will need to cancel for health reasons. I was surprised that the immediate response seemed accusatory and condescending via text. He somehow thought I was not well-informed about the cancellation policy and he thought he wouldn’t be getting paid, which didn’t make sense to me since I wasn’t getting a refund. I don’t know this man and in general I don’t expect much from strangers but at the height of a health crisis within my family I was immediately turned off by his lack of concern and empathy; he only acknowledged the health concern after I repeated it again to defend myself. I was under no obligation to even alert him of my need to cancel. Ultimately, I decided not to cancel the trip because it really wouldn’t change my circumstances, financially or otherwise, and I don’t know the bind people may be in financially due to this global pandemic. I had no intention of setting anyone back on their rental property income. I am very disappointed in my final interactions with Charlie. I am sure the place is fine based on reviews, this was hopefully an isolated negative experience. I hope you have a great experience during your stay and with Charlie in the future!