Heidi is a great host. Very kind and warm and communicative. She lives next door so is available or any needs. Even when she as away she had someone available to take care of anything that might arise. The apartment was terrific and warm. It was located in a very convenient location in many ways. I would highly recommend her rental to anyone who wants to visit the bay area. You won't even need a car as it's accessible to many types of public transportation.