Clearly, this place works well for some, as positive reviews reflect.
To me, it was extremely unsafe- the many flights of stairs were unsafe.
Also, the place smelled of mold & even though it was obviously cleaned before I arrived, chairs/couches had many stains & seemed so dirty that replacing is the only answer.
Communication with the host was easy. Before I arrived and even after I requested a refund (I decided not to stay)- the host replied quickly & provided the refund.