The house itself was very nice, there is private parking for guests which I highly suggest using as my car was broken into when I parked on the street. The neighborhood is sketchy to say the least, lot of people doing hard drugs in the street during the day. I never met Jacki unfortunately, but she was very helpful and communicated well and cared that I was having a good stay. Her residential manager Paul didn't seem to care much when I checked in and my room reeked of cigarette smoke. Overall it was an okay experience, probably wouldn't stay here again because of the location.