Pamela and Richard made me feel very welcome and at home. They were attentive but also gave me privacy. They went beyond the call of duty in noticing that I liked a larger mug for my coffee and also giving me tips for my safety when I was negotiating renting a new home in Napa when I was staying with them. Much appreciated and not at all intrusive....just right and more than I could have hoped for. A lovely family and home.