My family had a great first Air Bnb experience! Niki was very helpful before we arrived and answered all the questions I had. Though we were technically local (only live an hour away) and had pretty much everything we needed, it was nice to have access to little odds and ends that we may have forgotten in the bathroom and kitchen. It was also helpful to have the neat guide that was left on the kitchen counter with lots of information about the area, as well as a little background about the family. Recommend this place for families staying in Oakland!