Donald and Sondra were extremely pleasant and responsive which helped us make ourselves comfortable. Sondra went over the area in detail including hot spots to visit and how to move around the Bay Area. The apartment was stocked with all the essentials including toiletries, linens, and some convenient food we could have if we were staying in. The apartment was super accessible to the area's public transportation BART which proved to be a key asset in making our trip time efficient. The space itself was very well equipped and stylish. The bed was super comfortable. We made ourselves right at home.