Sanelle should be barred from Airbnb. He failed to send us access info. He failed to provide a backup contact. We arrived by Amtrak, unable to get any reply from him for 24 hours prior. We took a cab to his place and he was not there. Neither was anyone else who could help us. We sat on his front porch (thankfully it was good weather) for almost two hours, also walked the neighborhood checking out other hotels, talked with Airbnb which finally told us to go to a hotel. We took another cab at our expense to a hotel in Oakland that cost far more. Airbnb would only reimburse us for the first night of our two nite stay, but offered to try and find another Airbnb host in the area. That, of course, would have meant cancelling all of our plans for our second day to travel locally in the SF area as we would instead have to haul our luggage around with us and pay for more cabs. We stayed at the hotel for both nights before heading off again on Amtrak to Colorado. This was a disaster all the way around. This was our first experience with Airbnb and given it's lack of full reimbursement will likely be our last. The Airbnb reimbursement policy is only good if a "guest" has nothing better to do than wait around for new lodging and doesn't mind wasting a day moving luggage around instead of visiting local sites. As for Sanelle, no one should EVER make a reservation with him or do so at your own risk. As it turns out, Sanelle apologized to us and explained that he had gone to France for a film shoot. Clearly, any "host" who leaves town should have a backup contact for problems that may develop. His email offer to provide us with free housing should we return will not be accepted. We usually use VRBO or HomeAway for vacations and have NEVER had problems with that agency as we had with Sanelle and Airbnb.