I booked this cottage for my parents and they were more than pleased. It has everything you can wish for and more (toiletries, kitchen supplies etc). We had a little incident (a chair broke) and Deanna immediately took care of it . A new chair was provided the very next day (I reported it the nigth before) while my parents were exploring the city. It was very easy to communicate with Deanna. Pastries and some fruit were waiting in front of the door every day. It was an awesome stay and my parents couldn't be happier! Thanks again :)