I’ve never written a bad review in all my years using Airbnb. I wish I had taken the reviews I read about Michael and JM’s place more seriously. Anytime there was a concern or negative comment, Mike responded defensively and in some cases offensively.
I fully expect he’ll do the same with me.
All of the issues could have been solved, but almost as disturbing as the dangerous 3.5 flights of stairs to the unit was the attitude from the owners -who live upstairs.
When I first approached them with my concern about the stairs, Mikes wife responded-“Well that’s why we want you to hold on to the rails.”
When I asked her to come take a look-and she saw how slippery they were (it was raining) and that the “grip strips” were not adhering, but hanging off the stairs creating an additional safety issue-she then said that they had just put the grip strips on and the rain must have loosened them….period. The next day they were in the same shape.
In addition, when I got down to the unit and tried turning on the lights, the main light source-3 pendants over the island (it is one large room that includes the bed) were not working. The place was dim..barely lit. I asked about it-apparently JM (Mikes wife) knew nothing about the outage until she came down and suddenly remembered that the last tenant had broken them. Her comment was “ You’ll just have to deal.”
After re-reading the reviews I saw that a guest back in November commented on the lack of light as well. Mikes response was that a tenant had broke the pendant lights….that was back in November…?
The attitude and lack of care for guests’ safety and comfort is unacceptable.
I took photos of the staircase the next day and sent them to Airbnb. I was given a full refund.