Keith was incredibly nice and responsive. the location was in a perfect location, walking distance to restaurants and the bart, close drive to grocery stores. we always found street parking by the unit at all times day/night. the unit itself is subpar. first night we spent here we heard mice within the walls, they weren't quiet and it continued until we left, we let Keith know but nothing was ever done. there were a couple instances where a large amount of ants were coming in from the walls. we told Keith about it and he was kind enough to come by and set traps. the unit could have also used a deep, DEEP cleaning.