Nancy is kind and accommodating. I did not stay at the unit. Prior to coming Nancy kept checking in with me for arrival time. Due to the reason I was coming I could not continue to give an ETA nor did I have time for constant updates. I paid for the space and appreciated Nancy trying to accommodate me, however the conversation and checkin was a bit much for me. She did offer to warm the space so it would be toasty for my arrival. That was considerate.