Dana saved our vacation when she went out of her way to accommodate a last minute request to book after my original reservation was cancelled. The house was super family friendly, and in a great neighborhood (beautiful street, walking distance to lots of shops and restaurants, walking distance to BART station). The beds were very comfortable and both the front porch swing and the back patio area were favorite spots to relax. Even though she wasn't there for our stay, she made sure we felt comfortable making ourselves at home.