I was sincerely intent on rating this place with a 1-star review because of lack of communication on check-in in at around 8 to 10am. I had contacted the place about it and they told me to contact them in the morning. I did so. Received no reply. I was in severe pain at the time and needed to really drop of my things to look for some care. Although I could not have known of my condition, they really ought to have communicated as they have indicated in their previous message. So I resolved to give a 1-star review.
So why the 4-star review? Cassandra, the caretaker of the listing, is fantastic and broke my resolve. Friendly and willing to accommodate and go out of the way for your needs. She made the experience. The location is not in the prettiest neighborhood, but it's near a BART station that is at the confluence of the four BART train lines and multiple bus lines. It's easy to get to SF, Berkeley, Oakland, Emeryville or wherever else in the Bay you might want to go. The beds are satisfactory.