HORRIBLE experience. Poor communication, no customer service follow through when promised. It took me hours to get into building because they did not send me the QR code to enter locked building and left me on hold for over an hour outside in downtown Oakland! They lied about parking and charged me for on site parking and gave me parking about 10 days later down and across the street from the building we stayed in. This is a large company who is allowed to do what they want and AirBNB was NO help! Upstairs neighbor was loud and again nobody cared. Take your money elsewhere. I will never use Blueground or AirBNB again!!! LOUSY!!