Communication with Allison was great. She provided very detailed info, so check in was easy. Amy and Allison were both very welcoming and nice even though we didn't interact much. We also liked their sweet dog and the two cats. What we really disliked though, was the fact that it was not nearly as clean as the listing suggested. Despite the description claiming the bathroom was "spotlessly clean", there was mold, hair and stains all over the shower and shower curtain and the sink wasn't clean either. The bed was okay and pretty comfy but the rug in the room was very dirty and had a strong urine smell. We really liked Amy and Allison, but think it was really unreasonable to charge 43€ cleaning fee for nothing.