The communication was fantastic - everyone was very nice, helpful, and easy to reach. The size of the place suited our needs perfectly and we are very grateful to have had that fulfilled. The not-perfect rating is only because the neighborhood in which it is situated was not the greatest. The 24/7 street noise (low-riders with loud engines and stereos blasting, etc..) was not ideal and the price did not reflect a not-so-great neighborhood. Also, the decor, finishes, etc.. in the houses were not very good. I understand it's a rental, but it would have been a more pleasant place to be in if a little more care was put into the craftsmanship and design. An easy fix for starters would be to remove the Ross price sticker from the decorative mirror on the mantle. But overall it was easy to secure and suited what we needed it for.