Amy was very nice to work with during the booking process. i had explained several times that this was my first time booking and Airbnb so of course, I had a few more questions than maybe she was used to. Amy was a little confusing in her instructions so that caused me to have even more questions. She did reduce the rate for us a bit, which was nice. i was booking for my 23 year old son and his friend, who were staying at Amy's while they attended job interviews. Amy's check in instructions did state that they boys were to come through the front door to gain access to their part of the house. Whereas they knew that, they are only 23, and were not raised to just walk into people's houses. Their first instinct was to knock first. and then they knocked again and again. Amy finally answered and seemed annoyed that she had to let them in. They did not feel welcome at first but then I guess she warmed up a bit. The biggest problem that they had was that the dryer did not work and it did not get fixed while they were there. They packed light thinking they would be able to do laundry so it was an inconvenience for them to not have the dryer. also a couple times they came home to find their apartment open, which did not make them feel very comfortable. My son asked me to write this review because he is at work. Overall, it was a good experience it sounds like, but they probably would not go back.