My family and I visited San Francisco for the first time. I contacted Michelle and she responded promptly and approved our stay. The house was exactly as listed. It was spacious enough for our group of 7. It offered all the amenities needed, check-in was effortless, good area, close restaurants, comfy beds, beautiful decor and safe parking. Michelle and Nina made sure to communicate with me before, during and after our stay. There is a binder that provides you with all the instructions for just about everything in the home and that was super helpful. When we visit SFO, we will definitely consider staying at Michelle's home again!