She advised me to go jogging in rainy, 55* degree weather at night and then a hot shower before bed. This was after I explained that I had a medical procedure and needed heat to be comfortable.
Absolutely unacceptable, cruel and uncaring.
The room is essentially an unheated basement. She only runs the heat for a couple hours morning and evening, but it barely trickles from vents. It was around 60* in my room most of my stay. Great for a recovery! She could’ve adjusted her thermostat, but just after my money!
Pro tip: run the shower on high heat and let the steam heat the room. I had to do this several times each day.
She did allow for an early check in, the bed was very comfy, great location. Quick to reply with my messages and quick to tell me No. Lol.
The bathroom was not very clean. There was crud around the hinges of seat. You know what I mean!