Susie was a great host from the moment I booked. She was very welcoming, helpful and responsive, making sure we were set to get there smoothly. She even stocked the fridge with bananas, milk, cereal, cream, almond milk, and snacks to grab on the way out—very thoughtful! She also has every coffee making tool (and coffee and tea) in her kitchen. We used to live in the oakland hills and were visiting. It was fun to be in the middle of Rockridge, able to walk places, get on highways easily and convenient to fun neighborhoods and bart. She had nice shampoo and soap, everything was clean and cozy, and the place had a warm welcoming feel. I loved the way the sun came through the living room in the morning. The only downside is that if a person has physical disabilities, the steps to get upstairs are quite steep and narrow. Overall, it was a great experience, my two teenage kids loved it and we will definitely rent it again!