Jamar's communication was stellar! He replied immediately whenever we had an issue or question. We accidentally locked ourselves out and it wasn't even a minute delay because he answered our call immediately to help! The place is clean and comfortable. All basic needs (except no hair dryer, shampoo/conditioner) were there. It is Oakland so we were not surprised but the location doesn't feel like the safest neighborhood, there were police cars that drove by a few times, a fight between two individuals outside the house, and some interesting activity happening on the corner next to the house (it is next to a junkyard or construction company of some sort). So the neighborhood is not one we felt safe walking around in but if you are mostly driving that should not be an issue for you. We originally thought we would use the BART because it is literally across the street but the neighborhood didn't feel comforting at night time. Jamar's place has a gate with lock and great locks on the house so we never felt unsafe, but it is just something to take note of if you plan to travel from the home a lot. The location overall was easy access to freeway, downtown Oakland and SF.