My experience at this place was HORRENDOUS!!!!! Let's start with the day of check-in, when the host told me that there would be construction the next day from 10am-4pm. We had to walk up a steep driveway because the stairs are getting worked on, not great for accessibility purposes. I wasn't thrilled to hear of the construction but went forward anyway having already booked and not wanting to have to find a new place last minute. THEN, as soon as you walk in you can tell the floors haven't been swept or mopped in ages. The kitchen has a dirty rag and old crusty sponge that we couldn't use to cook or clean. The bathroom had bottles of body wash and a soap bar left over, from who? I have no idea. But the bath mat was old and dingy and disgusting looking. All of this on top of the fact that the host was blowing up my phone over a parking spot on my first night THAT I HADN'T EVEN PARKED IN. We didn't come with a car! Then when I requested a sponge shortly after she called, she didn't respond to me. It wasn't until I contacted AirBnB support THE NEXT DAY that she responded to my sponge inquiry. THENNNN, on that following day, shortly after the very loud construction started in the front of the property, the host TEXTED ME (didn't even have the decency to call) 15 minutes before the water got shut off for HOURS to notify me. I had no prior knowledge that this would happen but guarantee that she did!!!! DISGUSTING.
Now, lets get into how horrible my experience talking to AirBnb support was!!! AirBnb does not care for its customers and I have serious concerns for the safety of anyone booking through this service. Thankfully it wasn't my safety at risk but having my vacation ruined from these major inconveniences was enough. I spent 48 hours, WHILE ON MY VACATION, on the phone and in the messenger on this website with AirBnB support going back and forth where they constantly questioned my integrity as a PAID CUSTOMER, asking me for documentation and evidence multiple times that had been submitted very early on in the process. They gave me the run around only to give me a PARTIAL REFUND when I know I deserved the full amount back! Then the host was lying saying that I was still on the property, which prolonged the process of me getting my money back. Not only did I check out the very next day after check-in, but they tried to force me out within an hour, giving me an ultimatum to secure my refund MEANWHILE THE WATER WASNT EVEN ON FOR ME TO TAKE A SHOWER AND LEAVE. Not only did I still leave that following day, I had to send evidence that I had checked out. This whole experience was disgusting and RUINED MY ENTIRE VACATION. I will never book with Airbnb again and I suggest they take down this listing for the clear fact that the host has absolutely no integrity or care for the business they're running.