The apartment is on the second floor. It has nice colors and decor. Susan was attentive and responsive; however, we didn't get enough towels for our family. When I asked for my towels, she encouraged me to go to the shared laundry room downstairs which was very messy to get a new towel. We did not feel comfortable with that. The apartment complex, itself, is not well kept. The price was good, and we were comfortable enough.