Dirty, cold, and unprofessional.. No WiFi, no TV. This was without a doubt the worst Airbnb I’ve ever stayed in. I wanted a clean, quiet place to stay in order to get some work done over New Years. Unfortunately everything was disastrous upon arrival. 100$ cleaning fee is charged with the booking, yet everything was visibly filthy… in times of COVID, cleanliness and sanitation is extremely important to me, sadly every single surface was dirty, every doorknob, light switch, remote control, and frequently touched surface was not just visibly dirty- but actually sticky and grimy! They last thing you want is to come to an Airbnb and clean… there were no cleaning products provided other than Clorox wipes, which was not enough to scrub out the gunk in the bathroom(where the water backs up if you try to bathe, the main light doesn’t work, the cabinet is broken, and the door doesn’t close) the kitchen is equally abhorrent, I ended up having to buy cleaning product just to sanitize the space, there was a bag of moldy bread in one of the cabinets, the blender doesn’t work, and every single kitchen appliance, glass, and piece of cutlery is filthy and had to be thoroughly washed before using, the pots and pans are obviously extremely old and there’s no warning that because of their low quality- the handles will burn your hands if you don’t use an oven mit while cooking, the overhead light is burnt out, and only some burners turn on. Once the place was thoroughly cleaned, I tried to connect to the WiFi, which was the next disaster.. they advertise TWO addresses to connect to, and then offer a third IP Adress via dm… NONE of them work, which was detrimental for someone working remotely over New Years, every time I tried to communicate with the hosts via phone, nobody ever answered, I would just get an unhelpful dm from one of the hosts- who switched out back and forth throughout the dm conversation giving kind apologies, but not doing anything to fix the mounting issues in the apartment… eventually in the middle of trying to fix the internet issue… all three hosts flat out stopped responding to my messages. So with no WiFi I hoped that at least the tv worked.. but alas… no batteries in one of the remotes, all the streaming services that were advertised are completely inaccessible. There’s an awful ant problem… I frequently woke up due to ants the in the bed, they literally crawled out from under the toilet and infested my bath products, there’s also a tile missing where another army of ants gain entry into the bathroom. The smoke detector in the main living area has been ripped out of the ceiling, so there’s exposed wire in the living room. One window can’t close all the way so when it’s cold outside(which is was for the duration of my stay) it’s FREEZING in the apartment, the windows are so filthy you can barely look through them…
The decor was nice, sadly that’s about it. The instructions state that we should be quiet after 9pm out of respect for the neighbors, but the next door neighbor has the tv BLARING until 4AM, the walls are extremely thin, so every noise the neighbor makes sounds like it’s directly in the room. In conclusion, close to everything that was advertised in this Airbnb was not delivered, and there was absolutely no effort to fix anything. I have a degree in international hospitality management, so I’m very familiar with health and safety guidelines(including updated COVID guidelines) and this Airbnb is not only a horrible stay in terms of hospitality concerns, but in terms of BASIC health and safety concerns. I’m extremely appalled and personally think that this space should not even be eligible as a running Airbnb.