Marlene was very quick and informative during me and my girlfriend's super-last-minute booking! She provided all of the necessary information and even provided a detailed pdf/email of everything I needed to know. The apartment looked exactly like the photos provided and we thoroughly enjoyed our stay at this quaint and charming apt. The location itself was very close to the freeway in Oakland and since our main trip objective was to visit SF, it took us around 20-30 minutes everyday to get into the heart of SF with our car. I would highly recommend this place to others!