I booked here so my parents could help me move - the location is very close to my apartment. Due to some extreme weather in our home town, my parents were completely stranded in the bay area without a place to stay. I messaged Eva and asked if we could extend our booking, and Eva was incredibly helpful and understanding. We were able to extend our booking for several days while the weather cleared up. Eva made a highly stressful event for us easy and simple to navigate. When I have friends and family coming to visit, I'm definitely recommending they book here.