My friend and I did not even end up staying at this location once we saw how unclean it was. During a pandemic, cleanliness should be at the forefront of your mind, not an afterthought as it was clearly presented here. Upon parking in the spot designated for guests, I noticed there was a ton of trash laying around the side of the house and overflowing from bins. The whole outdoor area was unclean and messy. As I was gathering my bags from the back, a random car pulled up and parked behind me (mind you, this spot comfortable and safely fits one car, so that the gate can be closed behind it, like stated in the description.) I was confused at first, but they then asked if I was renting the Airbnb, and let me know that I could knock on their door if I needed to move my car. THIS UNIT IS A DUPLEX. It is not clearly listed on the Airbnb description. That means you have the downstairs unit, which is much smaller than the pictures make it seem. It also means you can hear every little noise that comes from the unit above, and it ALSO means you share a parking space with them. This is not listed in the Airbnb description.
When I entered the unit, it smelled STRONGLY of weed. Like someone had just smoked in there. My friend arrived an hour and a half later and said the same thing. The scent was overbearing. When I was checking out the bathrooms, the toilet in the back had not been flushed. There were multiple areas that were unclean that I had to sanitize and wipe down myself. In one of the bedrooms in the closet, the pillow cases and blankets looked dirty and messily thrown in there, again, feeling like cleanliness is an afterthought. All in all, we did NOT feel safe staying there as we couldn’t even tell if it had truly been cleaned by someone. In a pandemic, this is highly alarming. My friend and I were here for less than two hours, and ended up booking a hotel instead. This is the first time, after 6 years of using Airbnb, that I did not feel safe staying at my rental and had to leave.
I noticed that if I cancelled through the app, I would’ve gotten no money back. (Reservation came out to about 540 dollars for two nights.) I called Airbnb and they started a claim & told me to wait for someone higher up to reach out to me. I asked them if I needed to cancel through the app, they said no. I reached out to German a couple days later to fill him in and his response was only addressing the trash. He said sorry, and that the trash was picked up on the SECOND NIGHT of “our stay”. What? The unit should be spotless upon arrival. Period. He also said I had to have told him about all of this from the beginning and that he would let Airbnb handle this. Airbnb has not gotten back to me in over a week and a half and I did not want to post this review, but both Airbnb and the host have left me no choice.
Please think twice before staying here unless you are okay with re-cleaning, sanitizing everything, and bringing your own sheets, blankets and pillows. That’s the bare minimum we would’ve had to do to feel safe there, but our lack of extra bedding, the smell of weed, AND the misleading listing put us over the edge.