The owners are very responsive and helpful. My group wanted a clean place to shower and sleep since we would be out for the entire days, however, the place was not as clean as we expected (mainly the showers and bedrooms, which we used most). The living room is just an open space, which was not a problem for us. The location is not great, but we understand it's a neighborhood being developed now, but it didn't feel safe to walk around at night. The ad says 1 minute to the BART, but it took us 8-10 minutes to walk to the West Oakland station, the closest one. I would say 2-3 minutes by car.