The hosts were very responsive, and very accommodating of our need to store luggage after landing in Oakland before the 3 PM check-in time. The unit is very spacious, and the available resources (laundry, kitchen supplies, blankets, small space heaters) were very useful. There were time where my friends and I (all of us women in our early 20s) felt slightly unsafe walking through the neighborhood, and the unit was much farther from the MacArthur BART station than advertised, so that we ended up using ride-share apps much more than we had originally planned. However, the place itself was great and the customer service was lovely. For the price, definitely worth it for people traveling to the Oakland/San Francisco area on a budget.