I had booked this very last second as my husband had an emergency doctor appointment in SF the following morning and we are about 4 hours away. Sara was very accommodating and was very quick to send the check-in procedure. She was also very kind, in setting the heater for us hours before we arrived so that we came into a warm house. Speaking of the house, very spacious and comfortable. The BED WAS SUPER COMFORTABLE! And we felt totally safe in the area. I would definitely stay again!