The room was very clean. Alex provided us with towels, travel size body wash, snacks, some mini water bottles and maps of the city and tips of places to eat. The bathroom was sparkly clean. The kitchenette provided us with a sink, some dishes, a mini fridge, and a microwave. The bed was so comfortable, especially after a long day of walking and venturing the city! The couch-bed wasn't as comfortable. I would suggest one person sleep on there instead of two. We also had wifi and the tv had Roku instead which was cool. Definitely a great place to stay if you'll be using the BART system. Very convenient! And the cafe and restaurants around us were delicious!