Lisa was always available, very quick to respond to messages and very prompt in helping us when we needed her. Her backyard garden is also an added bonus! Its definitely a soothing oasis that you can enjoy when you're not out and about. Only small factor to consider is you are living in the basement area attached to the house, so you can hear when someone is walking above you and you can hear the shower/water running when someone is using it upstairs. However, its not bad, and nothing too bothersome.