The host required a cleaning fee of $180. Upon our arrival we discovered that the oven was extremely filthy along with the pans that were there; I submitted pictures as proof. I advised the hosts and they sent someone from their cleaning crew the very next day. The young man came in with some cleaning solution, which the fumes were loud, and spent 15 minutes or less scrubbing. Prior to his leaving, I was walking over to check the stove out and he quickly left before I could make it over. As soon as I made it over to the stove, I noticed that he did a half and poor job, so I took pictures and immediately sent to the hosts. I requested to be partially reimbursed for the cleaning fee and was advised that they would reach out to the cleaning crew for the reimbursement, which was on Dec 7/9 and as of today we still have not received any update on this reimbursement even after a few more inquiries; the only response I’ve received is that we will check into things with management.
The bedding was also dirty as if the cleaners failed to change out the bedding. There appear to have been silky pieces of hair ( unsure is some were pubic hair) as well as a few stains on the sheets. We traveled with blankets, so we didn’t have a problem with sleeping on the sofas that were there. The hair clearly didn’t belong to us as we have a different hair texture.
We left the place clean. My issue is that if you’re requiring a cleaning fee of such a large amount, the place should be spotless and we should not have to call/message anyone about cleaning issues. Also, we should not have had to reach out because these are things the cleaning crew should have detected before our stay.
As stated earlier, we still have not heard back from the host regarding the fees.