This was a straightforward experience for my stay in Oakland, which is exactly what I was looking for. I received very clear instructions for entering the building and my unique room, and I did not have to wait or talk to a single human being. I was in town on a work trip (arrived late at night, and left early in morning) so it was exactly what I was looking for, and at a great price. If you're looking for an inexpensive, reasonably outfitted stay in downtown Oakland, this is the place for you.