When my girlfriend and I arrived we were greeted by Grace. She was very welcoming and helped us get settled in. We were even given a welcome basket with a card, basic instructions on how to use the wi-fi and checking out, and some snacks. She answered all questions I had regarding public transportation since we were not from the area. She made herself and Lucia available for any other questions we might have for the rest of our stay. The unit was amazing. It was very accurate to the description and the pictures on the website. The unit was very cozy, comfortable, and clean. The neighborhood was quiet and family friendly - perfect for anyone looking for some peace and quiet. We would definitely stay here again!