Disgusting, dishonest, disingenuous
Do not do business with these people.
We were charged a cleaning fee of almost $500 and then were charged another $500 for a pet cleaning fee. This was outrageous but we had few options. Upon our arrival we found not only had the expected cleaning not been done, there were pet hairs every where. The smell of mold was everywhere but strongest in the filthy washer so we thought it was just that ... boy were we wrong. And oh yea the furnace didn’t work ... what fun.
We immediately reported this to the owner and asked for the nearly $1000 of cleaning fees back since we would have to clean and sanitize the whole house ourselves. After some back and forth the owner then claimed the extra $500 was not a cleaning fee. I showed them in writing where the claimed it was “an additional cleaning fee” there response? Oh well that is “pet rent” and we can not refund that. Never-mind that “pet rent” is nowhere to be found in the listing and that they clearly said it was for cleaning.
So after days of cleaning and sanitizing and trying to get the mold smell out the rain started. And low and behold the leaks started no wonder the place stank of mold, the roof leaked, the windows leaked, even the door leaked water into the place.
Needless to say we declined the offer of a new place from them that was more than an hour away.
They were unconcerned that they had flat out lied to us.
Their customer service people are incompetent, aggravating, and almost entirely useless.
They do not inspect or check on the properties they rent.
Frankly everyone I came into contact with (with the exception of the poor maintenance guy who tried very hard to help) was just really really bad at their job.