Izzy is super welcoming and helpful! She was incredibly responsive throughout our stay. She went above and beyond in a few different ways. First off, before our arrival, I messaged her because my partner forgot his passport. She was so kind and allowed us to ship it to her house! We also used her laundry service while there. She generously put our clothes out to dry in the sun while we were gone during the day. The unit is lovely, just as the photos. The location is great too! Definitely recommend!