I had a terrible experience in this place. There was no heat in the place all night and it was so cold I could not sleep one bit. My nose was literally freezing the whole time no matter what I did. While there were tons of blankets, they did little for the draft and constant cold temperatures, especially getting out of bed to say, use the rest room (the floor was so cold). And the shower did not have much hot water (which makes it hard to warm up from such a cold experience), plus all the towels smelled musty/dirty. It was such a bad experience that I moved out after the first night even though I booked for two nights and had to find other lodging on short notice. But the worst part by far was in communicating with the host about my experience and inquiring about a partial refund. She was very combative about it, essentially saying that it wasn't that cold and I shouldn't complain about it. but she admitted it had been 55 degrees INSIDE the house that night. The listing did say they only run the heat for a few hours in the am and pm, and that the house runs "cool," but cool and cold are two different things. It seemed as though the room as not insulated, and it was winter so that certainly exacerbated the situation. She told me that she talked to the others in the house and they felt the temp was okay (maybe their rooms weren't as cold? Mine felt almost like sleeping outside!). She then relayed to me that the others suggested I consider things like wearing sweatpants and a sweatshirt and using more blankets (how absurdly condescending is that? I DID sleep in pants and a sweatshirt and FIVE layers of blankets and it still wasn't enough... The strangest exchange by far was when I mentioned that, since I was there for work and reimbursed by a non-profit for the trip, I had a responsibility to try and get a refund since I had to pay for an alternate place for that second night, and any reasonable businesses owner/host should recognize that a very cold, terrible sleep with no heat on during the winter probably warrants at least some consideration. Her response was to lecture me that even if something is a "non-profit" that doesn't mean they aren't loaded, and mentioned Kaiser (the health insurance company) as an example. Well, obviously that is not the kind of charitable non-profit I was working with, which provides critical services to low-income, homeless populations, people living with HIV and other chronic conditions, most of whom are from communities of color or immigrant communities. She eventually said she'd offer a $40 refund, but then claimed that "she hit the button for the refund but it wasn't working." When I inquired about the refund issue a few days later after I returned home, she replied with "55 is very comfortable for sleeping but almost everyone's standards. Looking up the weather report is a click away on your phone. There were at least 20 extra blankets in addition to the 3 on the bed." (as if it's normal to sleep under a mountain of 5-10 blankets just to stay warm...) All in all, it was a horribly unpleasant experience and I definitely would warn people from staying there, especially in the winter, but possibly always if this is how the host responds to guests' issues.