Courtney was very helpful and super quick to respond always! She would check in appropriately and always ask if I needed anything or if she could help in any way. The location is right near Bay Bridge which brings you right into the city of SF within 10 minutes. There are some really yummy places to eat in Oakland, not too far from her place and even a must visit breakfast spot right on the corner of her block. Parking was easy to find, never had to circle the block more than once. Would def recommend to anyone looking for a comfy and safe place to stay!