Grace and Lucia were really great to work with. They were flexible, yet clear on what they had and could accommodate. The location was very convenient to the Oakland area and airport, yet out of the way in a nice neighborhood. We were happy to easily find street parking (a challenge in the Bay area usually). We came for a family wedding, on a tight budget, and feared it might be too cramped or dismal for our family, (but it was what we could afford, so we were willing to put up with it for all of us to make the wedding).
In fact, it was a VERY nice, tastefully decorated clean apartment flat, stocked considerately with snacks, coffee (a French press!) and a host of amenities that showed that at least one of them has traveled extensively and knows what it takes to make weary strangers feel at home. They even have a nice little porch with a table and chairs for enjoying the morning coffee or evening breeze. Roomier than we hoped, they had an extra mattress and a couch that made it work for our group very comfortably. The communications were very timely, clear and kind. They dropped in to make sure all was well after we were settled in, and their "binder" of local information and orientation was wonderful. Checking out was a breeze, they gave us clear easy instructions on the keys, cleanup (very little, mostly putting dishes away and dirty towels in a basket), so there was not a lot of stress in addition to the usual packing.
We had a couple of warm conversations with them in the days we were there, and it felt like we were staying with some distant but friendly family relations who went out of their way to make us feel welcome as we were passing through. Highly recommend.