Alice was super sweet and very helpful! The place is quaint and the kitchen is lovely, but be sure to bring your own utensils, plates, cups, and bowls. That was a big surprise for me not having that there. The location is also in great distance from shopping centers and activities around Oakland and San Fran, but it did not feel like the safest part of town... but that might just be the Oakland-area-feel in general. Despite the feel, I had no issues while staying there in regards to safety.
And the wifi is very spotty. But the room is fresh, the bed is amazing, and Alice is wonderful at helping you out with whatever you need.