Alex was easy to reach and opened the door for me upon my Uber arrival. He was brief and to the point in handing over keys, explaining wi-fi, and that was that. The room was even nicer than it looks in the pictures and I enjoyed the very large desk for getting work done (was traveling for my employer). Slept wonderfully both nights on a comfortable mattress. Shower also roomier than it looks. Will definitely return if I come back for work.