Anki and Jonathan were very easy to deal with. We never actually meet them in person, but they checked in with us regularly and made sure we had everything we needed. The place is great if you have kids as their are a ton of toys and books to keep your little ones happy. The back yard is the nicest part of the house, very well maintained and shared with a very sweet young couple. The location is easy access to great walking places in Oakland and not far from bart.