Chris was our contact host. He would respond back to us very quickly. He made us feel very welcomed in answering any questions we had. The one bedroom with pullout sofa bed in living room we stayed was very nice and clean. The women that greeted us was very sweet and informative about everything we needed to know. Having wifi was great, we were even able to connect to Netflix and Hulu Plus because we have it on our iPhone. So you would need to go to settings on your cell and hit upstairs connection and it's done. So cool. Having so many stairs I think 14 of them to get to the restroom was different, I looked at it as a positive workout. But that is a lot of stairs every time you need to go potty. I would put a smaller magnifying mirror in the bathroom for makeup applications. But over all this place is OUTSTANDING!!! Thank you so very much.