Brian absolutely saved our hides! My folks were coming into town and we were treating them to an AirBnb (and they aren't super tech savvy).
We had an experience with a DIFFERENT AirBnb (felt sketchy and unsafe) and had to cancel on the spot. We looked up Brian's rental and booked it, hoping that he would be available. He contacted us extremely quickly, asked for an hour to spruce the place up, and met us there on site. He was generous, kind, understanding, and supportive, something we really needed after the experience we had with the other place.
The unit was clean, cozy, and had a surprising amount of extra storage space (great for keeping luggage out of the way). My folks had a wonderful time and they've said that when they come back they want to stay at Brian's.
He has earned his Superhost status!