This was an ANTbnb. Horrific experience. I've stayed in airbnbs all over the world, third and developing world countries included and I've never had an experience like this. Pretty new place/modern & good neighborhood with parking included but this unit (and the one right across) have MAJOR ant issues. It was probably built on an ant hill or something. It's a brand new place and we never left any food or anything out but there were hundreds of colonies of ants here. We were initially in Unit B, an exterminator/maintenance people came 3x, and still there were thousands of ants, coming out of the ceiling, on the bed, floor, EVERYWHERE. Our third friend with us had to go back home to Texas because there would be hundreds of ants in his bed and Zeus would just not do anything about it. We begged to be moved away and we got moved to the unit across (unit C) and the same issue- soooo many ants. They would just sent maintanence people that would set bait out instead of professionals who could actually treat the place. All in all, we had people come out 4x in a 4.5 week long stay and yet we still dealt with ants for at least 30/35 days here. We shortened our stay as well. Ants are a common issue but not dealing with this issue for an almost 5 week long stay is unacceptable, especially for all the money we were paying. Aside from ants, there were also spiders, we saw a few dozen but we decided that wasn't as big of a deal compared to the thousands (hundreds of thousands behind the walls) of ants.
Zeus is a huge company so coordinating any maintenance is such an ordeal. We also didn't have wifi for a total of 12 days and a wifi guy had come out at least 3 times, disrupting our work day and wasting our time. This was actually a work trip so not having wifi was a major inconvenience. You can tell that everything is just cheaply done here - we dealt with broken furniture/blinds as well. Also, our washing machine stopped working and they didn't send anyone for over a week so we couldn't even wash our sheets that were infested with ants- DISGUSTING!
The worst part is, they're charing like $10k a month for these units... look elsewhere because this experience was miserable. I spent at least 10 collective hours on the phone with Zeus's customer support, and there have been hundreds of messages going back and forth trying to get our problems solved. I communicated with them every day, explaining our situation to someone new (it would be a new customer service rep every time so it felt even more frustrating).
We reached out to Airbnb as well and while they offered to move us, everything else in the bay area was so much more expensive (over 2x the price we were paying), we had no choice but to stay here as we had to be here for work. We also requested multiple times for Zeus to move us to another one of their units outside of this ant hill location and we never got anywhere with them.