I arrived to a scheduled PG&E power outage. Suz met me in person with a lantern and was very responsive to my requests for information about when power would be restored. They also let me know that the neighboring market hall was on the fire department's power generators and so I could expect to get food there.
When I learned that power and heat would be out for a second night, Tony & Suz graciously agreed to let me cancel and get a refund for the remainder of my stay.
The apartment was very nicely appointed, and I would have enjoyed staying there if there had been power. It was totally out of their control and they were very good hosts given the situation.