The host was unresponsive once our reservation started. There were no bath towels in the airbnb, fortunately we found some in the laundry room. Looks like they didn't finish the laundry and return to the unit. I also left a book/journal at the unit. I sent a message to the host requesting him to consider sending to me and I would reimburse for postage, but never received a response. The unit was clean. No information booklet for what to do on the day of check out, etc. The unit was an older house turned into multiple airbnb units. Could hear our neighbors next to us and above us, luckily they were respectful and not loud.