Cleanliness was a big issue here - dishes/silverware had dried food , glasses cloudy/fingerprints as if they hadn’t been washed. Tried to cook one night, turned on the oven and the smoke alarm went off because the oven was so dirty inside.
I communicated this with Lucy (shared photos) and she offered a 30% refund of the cleaning fee. Shocked I still paid 70% of the cleaning fee when cleanliness is so important during Covid.