So we needed a place to crash before an early flight, we needed to be at the airport by 4 am. The neighborhood is apparently the worst one in Oakland, not something we knew when we booked it but it was the cheapest so you get what you pay for. No complaints there. When we arrived the door to our room was open, so dropping our bags we left for dinner. When we get back we found out that the code given to us for the door didn't work. Apparently they'd been having the same trouble with other rooms the night before but no one gave us a heads up. We tried calling the host a dozen times, texted, emailed, sent messages through Airbnb. Nothing. Other guests were concerned and tried to help us by calling to. Then we called AirBnBs helpline 4 times before we finally received help in the form of a locksmith. Finally getting into the room at 2 am to the time of $165. We shall never be using AirBnB in any form ever again, even roach motels are higher on our list of places to stay now.