My husband and I had an amazing stay! Laura greeted us when we got there and was available for questions but we didn't need to seek her out because the information Chris provided on the manual was so detailed. The house was updated and in a beautiful neighborhood. We loved the private entrance and came and went as we pleased, it felt like our home. We loved the scenic views! We had everything we needed, we didn't need much of a kitchen since we were in San francisco most of the time.