Helen was really flexible about our check-in time, and the place is in a fantastic location. However, the cleaning rules are quite rigid -- to the point of being ridiculous -- including that we have to unload all the clean dishes from the dishwasher or get charged an additional fee (AKA you have to really plan ahead if you want to use the dishwasher and not get penalized). The listing states that the cleaners only make the beds and wash the tub, which makes the $150 cleaning fee feel quite steep. It also means that the place could definitely be cleaner -- the windows were all really dirty and the floor definitely needed to be swept. The place is really emphatic about no shoes in the house (which we also do at home and were happy to follow) but no shoes does not mean no dirt on the floors...