Lauren greeted us with open arms when we arrived. She gave us a run down of how everything worked and let us be while we stayed. Simple rules to follow, respect the house, be mindful of neighbors, no smoking inside. Their place was really kept up nicely and spotless, very comfortable, and a more secure area compared to other parts of oakland. The price offered was a bargain. Don't hesitate to book with them of you're planning for a trip in the san francisco area. Thank you again for your generosity!!!