Communication and interactions with Gina were prompt and pleasant and overall our stay was satisfactory. Any issues were addressed quickly and without fuss.
I would however note that the apartment is in the City of Oakland and not San Francisco so you do have to take commuter traffic into account when planning your sightseeing. The 30min time estimate is more realistic for weekend guests only. Also, I would add that the 2nd double bed is in a space directly in front of the kitchen with no privacy. While this is noted on the description, the apartment is still billed as a 2 1/2 bedroom - so be sure to check sleeping arrangements before booking.