The apartment was nicely decorated and made us feel right at home. We met Susie on the first day and we hit it off immediately. She was very helpful, warm and inviting. The place is located in a cute Oakland neighborhood with plenty of small shops and restaurants within walking distance. The BART is within a few blocks so it is quite easy to get around on public transportation. We also rented a car as it is a location that put us about an hour away from sites outside the city including the Redwoods and wine country. If you do choose to rent a car, the apartment is just off the highway and it is easy to find parking. Keep in mind that street parking during the daytime hours is by permit only.