We arrived late in the evening and the place was filthy. The bathtub was full of gray water and hair, the sheets had not been changed, the counters and floors were visibly dirty. We called the owner and he sent someone up but they weren't a cleaning crew and it was getting later. The place had not been cleaned at all and we were tired so we left and got a hotel. The owner fully refunded me but finding the hotel and making the calls and getting the refund were a lot of trouble and all on me. The only solution they offered was for us to wait while someone did a quick clean. I've never left an Airbnb before and I'm glad we got refunded but the whole experience was exhausting.