Our stay was uneventful. Amy was very helpful.
The suite is spacious, but not quite what we expected, though everything we needed was there. It is a little "bohemian" and users need to be in traveling student mode. The bathroom is tiny. The "kitchen" is also the laundry room.
The location was good for us because it was in comfortable walking distance to our relatives in Berkeley and on the way are several coffee shops and an excellent bakery (Farina), all of which we frequented.