It was a pleasure to stay at Ngan and Hai's place. Check-in and check-out instructions were very clear and it was easy to find. The beds were very comfortable and the unit was so clean. It was very private and peaceful. We stayed for 4 days and felt very comfortable the entire time. The unit has a spacious deck off the bedroom that has a beautiful view of the city of Oakland. We would definitely recommend this place as a great one to use if you are visiting the San Francisco area.