We drove from Anaheim to Oakland and it took much longer than expected. we didnt get to the accommodation until after midnight so were relieved when the check in process was so easy. Marlene sent us information prior to our stay which gave clear instructions re; entering the accommodation. the place was clean, simply decorated and welcoming. we were extremely tired so went straight to bed on arrival. the bed is VERY comfortable which was a bonus! unfortunately we didnt get the chance to meet marlene due to our busy schedule of sight seeing. we had a lovely stay and it met our needs just perfectly. an uber to the BART station was easy and we had no issues getting in to SF.