We communicated with Katia, Duane's property host. The home was located in a nice community, but the home was not clean and the TV did not work. You literally needed to connect the TV to a laptop or device for it to work. We just used our phones and iPads for Netflix.
The place was also dirty. There was dog hair on the bed and floor. The freezer had spilled ice cream, a dirty hygiene item was found in a Kleenex box(we expected Kleenex), pillow cases had dog hair, and the couch had debris.
When I casually asked for a later check-out to sleep in a little on Sunday because throughout the trip (weekend trip), our upstairs neighbors were loud and kept late hours and early mornings, the host, Katia said the guest accused us of being the loud ones and said we were having a party. Katia even claimed to have seen "guests coming in and out" on surveillance camera, which would an out right lie! when I asked to see proof of this. She offered nothing. We were rarely in the house and when we were, we relaxed and watched Netflix on my iPad since the TV did not work, after a long spa day and day of sightseeing. We are two professionals with masters degrees and children in their 20s.
We typically stay in 4 star hotels, but gave this Airbnb rental a chance because of the Rockridge Oakland area, but it was not a good experience and Katia is horrible host with no integrity or customer service. Customers deserve a better, respectful experience.