Janet and Fred were very welcoming, and flexible with us as our arrival time got delayed by traffic and they were cool with us throughout that. Their apartment is beautiful, just like you see it in the pictures --it actually feels bigger once you see it in person-- and it was impeccably clean. The couple also gave us a welcome packet with instructions on the place, and suggestions on where to eat, shop, how to move around there, etc., which was super useful. The complex feels very secure with locked gates, though I must say that the neighborhood at night is not good to walk in alone if you're a woman --it's best to be accompanied. If I were to stay in Oakland in the future, I would definitely stay with them again.