These Air B&Bs are supposed to make you feel “at home” during your stay. We felt like we landed in a rundown rental in a deteriorating neighborhood, a home badly in need of a substantial overhaul.
All these issues could be resolved with better attention to detail and a commitment to ensure your guests have a pleasant stay. You should invest in making the house a pleasant home for your guests while they are with you. To say this Air B&B was lacking is a major understatement.
**Insufficient hangers for our clothes. There was a motley collection, many of which were ill-suited for adult sized clothes.
**When we opened the refrigerator to store food we brought with us, we found a half-gallon of milk that was a week past its expiration, and four eggs that smelled awful. The refrigerator has no icemaker, and the one plastic ice cube tray was half full.
**There was a nice coffee maker on the kitchen counter, but no coffee.
**None of the three TVs worked that first night. The next morning, we asked about this, and learned that the previous guests had unplugged all cords, probably so they could use the screens for video games. This should have been addressed before our arrival. The digital TV package was insufficient. A plethora of foreign language channels, little if any local or network stations, and no sports coverage at all. The antenna on the digital box did not consistently hold the signal, leaving that TV unwatchable.
**Two of the overhead kitchen lights did not work. Either the bulbs were burned out or the switches for them were not working.
**Both bathrooms lacked the necessary amenities. There was one bar of soap in the entire house! The shower caddy had suntan lotion, hair conditioner, bubble bath, and a nearly empty shampoo container. Most of the toiletry items looked like they were left behind by previous guests.
**The kitchen layout was insufficient. Very few dish towels/dish cloths, one small roll of paper towels, no paper napkins. Cooking utensils stored on the pots and pans carousel (vs. in drawers), plastic bags and extension cords where one would expect to find those kitchen utensils. The dinnerware and cutlery both were a motley collection of mismatched pieces that one might find at a yard sale or Goodwill store.
**There was hardly any detergent in the container over the machines. No dryer sheets, and the tabletop ironing board was insufficient for our needs.
**The sheets and bedding in both bedrooms were old and shopworn. The comforters/duvets had holes and tears in them. ALL the pillows should have been replaced long ago.
The biggest single biggest reason we would not recommend anyone stay here has less to do with the insufficient preparation and attention to detail noted above, as bad as all that was. It’s more about the shabby furnishings and tacky décor. Old and mismatched furniture. Unwashed and un-ironed window coverings that were improperly fitted to the windows. Old and dated travel/tour books on the kitchen table.