Our experience was a nightmare--full of frustrations--both with our host and Airbnb. When we arrived we had no keys I our lockbox, and no responses from the Andrea our host. There was no way to contact her, and the number she provided went to a voicemail box that wasn't set up and thus couldn't receive messages. We were stranded. Airbnb wasnt able to contact our host either until the next day, when they issued a refund and assured us we would be for to stay the second night as had been the original plan. Becuase of a variety of variables we agreed--location, timing, etc--only to show up a second time to find that we had been given the wrong information. Indeed there was a key in the lock box this time, but when we went in we discovered they had given us all the codes to someone else's apartment in the same building! They had also checked in, has they stuff everywhere. They could have been robbed blind! We informed the host and Airbnb and 24 hours later have still not heard anything after having to find a hotel. Do Not Stay Here!!!!!!!!!